Craftmatic Adjustable Beds

Craftmatic® Adjustable Beds Reviews

About Craftmatic Adjustable Beds

Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.

Pros
  • Wireless remote controllers
  • Safety lights and locks
  • Programmable positions
Cons
  • Can’t order online
  • Must pay shipping for returns

Craftmatic Adjustable Beds Reviews

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    Page 3 Reviews 40 - 240
    Verified purchase

    Reviewed March 31, 2020

    I liked how with the Craftmatic adjustable bed I could sit up, lie down or put my feet up. I got one and it has been a great bed.

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    Reviewed March 30, 2020

    Craftmatic was the only suitable bed for me and my wife. The vibrating feature helps with my back. The adjustability of the back and the lower part of the body are the highlights of the experience. Moreover, right under the bed is great too. We have pets and it’s great for hiding them.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 29, 2020

    I had a bad back for quite a while. It got so bad I couldn’t sleep flat on the bed anymore. I was sleeping on a recliner and my wife wasn’t very happy with that. She found Craftmatic on the internet and we didn’t waste our time. We purchased it and I've been sleeping on it ever since, and that’s been four or five months now. I just love being able to adjust the feet and the head up and down. I can get in a perfect position with my back.

    They were also very thorough when they sold me the bed. It actually went so fast. I was like, “Wow, that was too quick.” Everything they told me they came through with. I also like the promptness. They gave me a date on when the bed was coming, and that’s the day it came. The gentlemen they had installing it were very professional and very neat with everything. We just loved the whole experience.

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    Staff

    Reviewed March 28, 2020

    When I checked Craftmatic online, it looked like a good deal. Their rep was very nice and courteous. And when I’ve had to have a little repair done on it, it was handled very efficiently. I enjoy the bed's adjustable feature where I can watch television and have my knees up a little bit and the back up. I’m using it about eight hours a day and it has very comfortable.

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    Sales & MarketingStaff

    Reviewed March 27, 2020

    I’m now on my second Craftmatic bed. I purchased my first one about 20 years ago. We loved it so much that when the other one broke, I had to have another one because I can’t sleep without it. The vibration relaxes me and helps me to go to sleep fast. The Craftmatic sales rep was excellent, too. I would recommend the bed to anybody. It’s the best night sleep that a person can get.

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    Staff

    Reviewed March 27, 2020

    We had a small Craftmatic many years ago and purchased another. The rep was a really nice guy and very courteous. He took care of my order lickety-split. I enjoy its massage feature the most. However, they should design the nightstand to move along with the bed.

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    Customer Service

    Reviewed March 26, 2020

    Craftmatic's customer service is excellent and the sleep on the bed is excellent. But until you’ve had that light and that vibrator, you don’t know what comfort is. I enjoy the bed's light that comes on in the night so you don’t fall or trip.

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    Staff

    Reviewed March 25, 2020

    The Craftmatic rep was very nice and helpful. I had gotten the bed for my health. The movement feature can get my feet up higher than my heart so that I lose the water that I gain during the day.

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    Reviewed March 24, 2020

    I chose to get a Craftmatic for its reputation. I'm getting old and enjoy its adjustability.

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    Sales & MarketingStaff

    Reviewed March 23, 2020

    I like the Craftmatic's head feature the most. It was good with their sales rep, too.

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    Sales & MarketingStaff

    Reviewed March 22, 2020

    The Craftmatic sales rep was excellent. I wanted to be able to sit up and watch TV and be able to lift the legs if I wanted, which was why I got a Craftmatic. I just love the bed and I enjoy how its back raises up so I can watch TV.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 21, 2020

    I had an amazing Craftmatic sales rep. We had some camaraderie because we happen to come from the same part of the country originally. We had a great conversation and he was very informative. I had my bed for 10 years and now, I'm on my second one. I'm enjoying it very much and it helps me get through the day. I have a good night's sleep. Also, I enjoy getting my legs up and it gives me circulation. It's the best bed I've ever had and I'm glad. 10 years from now, I might be getting another one.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 21, 2020

    One night, when I was wide awake with the TV on and saw a Craftmatic commercial, I decided to call the number. At the time, I needed a new bed. I thought that the bed would be excellent because it's adjustable and vibrating so I took a stab at it. I love the sales rep. He was very charismatic and courteous. I appreciated his call. I love raising my legs up, which keeps my feet and legs from swelling. It feels great. I sleep much better and don’t have any back problems. I also love the vibration on the foot and the head. Mostly, I use it on the foot side. I wish I had bought it a long time ago.

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    Sales & MarketingStaff

    Reviewed March 20, 2020

    My experience with the Craftmatic sales rep was very good. My back problems led me to purchase from them. I enjoy the raising of the head the most. It's the first bed that when I get in, I say, "Ah."

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    Staff

    Reviewed March 19, 2020

    I just had hip surgery and I wasn’t resting well and saw the Craftmatic advertisement over the TV, which got me got to purchase a bed. The sales rep was wonderful. I told them I wanted a very soft mattress and I got exactly what I asked for. I love the mattress and I enjoy the way I can adjust the head and the foot of the bed.

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    Staff

    Reviewed March 18, 2020

    I had gotten a Craftmatic for its features. I had an excellent sales representative. But the service with the delivery drivers was a little rocky. Otherwise, I have had a very good experience with the bed. I enjoy the raising up of the head and the feet. One part of the bed, however, did have the proper screws to attach the adjustment factor of the bed.

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    Staff

    Reviewed March 17, 2020

    The Craftmatic rep was helpful and knew what he talking about. I got it for its rating as being medically made on medical standards. On it, I enjoy the zero-gravity position because it helps me reduce the retaining water, helps my back and gives me a good night’s sleep. It is a good bed, sturdy, and well-made. It has been a good investment.

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    Sales & MarketingStaff

    Reviewed March 16, 2020

    I had a Craftmatic before and chose to get another one. I had a good experience with the sales rep.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 12, 2020

    I bought a Craftmatic bed in 1995. Great mattress & customer service. After 20 years I moved & sold it. We just bought a new split king & have had the worst experience. The mattresses are the worst ever. Customer service is the worst ever. The delivery & set up was awful. After spending $3500, I spent another $90x2=$180 for delivery to exchange mattresses. We would have to spend $995 shipping to return the bed. Customer service manager was rude & unhelpful.

    I would strongly recommend to buy from a local mattress store & stay away from craftmatic. They are not what they used to be 20+ years ago.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    I am having a manager reach out to you to see how we can help. We are the only company that still accepts adjustable base returns. You are responsible for the shipping, however it seems the base is not the problem. I understand that the replacement mattresses we shipped have not been delivered yet. We will still check in to make sure you are happy with the replacements.

    Reviewed Feb. 7, 2020

    The warranty that came with the bed specifically states that defective motors are replaced free of charge less labor as long as you are the original purchaser. I was told the bed is obsolete. Craftmatic refuses to replace the bad motor.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    According to the factory that motor is over 20 years old. You did not purchase this from our company and the warranty is not with our company. Still if we were able to get that motor from the factory we would have been happy to help you. Unfortunately we were told that motor is no longer available new from the manufacturer.

    Customer ServiceStaff

    Reviewed Feb. 5, 2020

    We ordered a bed then cancelled it a while later before delivery. Craftmatic claims they refunded over 3000 dollars to my card but no refund ever came. You ask for proof and they send you a bogus typed up letterhead that just says my name, master card, and the amount. Nowhere on it does it say the account number or anything identifying where the money was supposedly returned to. You call to try to get it and they give you the run around. Been calling for over a month now and jeep getting nasty people on the phone who won't listen to what you say. You ask to speak to Lydia who supposedly manages accounting and she refuses to get on the phone or call back. They robbed my money and refuse to send identifying proof that the money was supposedly refunded!!!! Buyers beware. They will rob you!

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    Response from Craftmatic Adjustable Beds

    We previously answered your complaint with the BBB. Here is what we sent.

    I am sorry your Mother is having difficulty. We refunded her account on December 23rd. I forwarded the email exchange with the bank to the BBB prior to writing this email.All charges and refunds are handled digitally nowadays. What was printed out was what we were able to see when we processed the refund. It is not all pretty and formatted and does not come on any official looking document. On the email exchange with the bank they notified us that they were holding the refund. This is your Mothers credit card company. We notified them to cancel the refund today and have issued a check refund instead to try and expedite this for your Mother. Again, we followed the proper procedure and refunded your Mother over a month ago. It is the credit card company that held up the refund. You may check with the BBB, I provided them the email exchange.

    William increased rating by 2 stars.
    After a positive interaction with Craftmatic Adjustable Beds, William increased their star rating.

    Original Review: Jan. 14, 2020

    One of the workers stole expensive $285 hunting knife from me. The 2 delivery persons came into my house - didn't know how to set up the bed. I had to help them figure out the directions. One of them left here with my personal - has my name on it - ** - hunting knife worth approx $280. This occurred yesterday afternoon Jan 13, during the delivery to **.

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    Response from Craftmatic Adjustable Beds

    We have tried contacting you many times about this issue but have been unable.

    When your concern was originally raised the delivery company investigated your claim. It was discovered you had used the knife during the delivery and apparently mislaid it. Still a supervisor searched the drivers and their vehicle and did not find your knife. I was just informed that you are now claiming additional items we stolen.

    I would urge you to contact your local police department to investigate.

    Customer Service

    Reviewed Jan. 14, 2020

    I bought a Craftmatic at around 2007 and at first I loved the bed but then when it broke I called the company two different times about it and they were wanting me to crawl underneath to take pictures and send it to them or they could send someone out to do it and charge me over $200 bucks and then maybe fix it. Worse customer service ever to get out of really helping me.

    I had a warranty and they didn't want to help me. Now that sucks. It was a good bed when it wasn't broken and when they use parts on the bed which broke easily not saying much for the bed or the company. Maybe they are better now but I won't be finding out soon because I went to a diferent company for a better bed. I've only had it a year this past July but the company is local and the person I talk to I told them the story and he said they would fix the bed if it broke. Well I hope I never have to find out if he's lying or not. So anyone buying a craftmatic is taking a chance in my opinion and the last call I made to craftmatic was almost 2 years ago so I hope they have change but I'm not counting on it or not referring them to nobody.

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    Response from Craftmatic Adjustable Beds

    I am sorry you are having difficulty. The bed you purchased in 2007 was not purchased from our company and your warranty is with the company you purchased the bed from. If we are able to get the parts we will be happy to have a tech come out and service your bed but again you did not purchase the bed from us or have a warranty with our company.

    Customer ServiceStaff

    Reviewed Jan. 10, 2020

    On October 18th, 2019 I called to get the correct mattress I ordered and also exchange the another mattress. Oct 31 After 27 minutes on the phone of which 24 minutes on hold I was told everything was taken care of and someone would call me back that afternoon. That didn't happen. After several attempts I talked to someone who informed me the mattress was on back order. I've made multiple phone calls and It is now Jan 10, 2020 and I still do not have not heard a word from anyone. Although it wouldn't matter because you can not believe what they tell you. Every time I call I am on the phone at least 20 minutes and most of that is on hold.

    I bought from Craftmatic because I was assured that they were easy to deal with and had great customer service unlike their competition. I believe their customer service policy is ignore customers and they will give up. I read a few comments on a couple of sites about this type of problem from craftmatic and should have heeded the warning but the sales people were very convincing. IF I could give a negative star review I would. BUY FROM THIS COMPANY AT YOUR OWN RISK.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Jan. 5, 2020

    Craftmatic makes an excellent product, but they need to join the 21st Century when it comes to sales tactics. It is almost impossible to buy a bed from this company. I have contacted them three times, two different sales representatives have called me. Both give different information. I had to explain to both what a zero-clearance concept is. I was quoted two different prices and now cannot get anyone to respond to me. When I call, I stay on hold until the call disconnects. It should not be this hard to get information or make a purchase. PLEASE PLEASE update your sales and marketing approach. Too many good adjustable beds out there these days for it to be this hard.

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    Response from Craftmatic Adjustable Beds

    I am so sorry you are having difficulty. I am having a senior representative reach out to you.

    Customer Service

    Reviewed Dec. 27, 2019

    The phone ordering my Craftmatic Adjustable bed I was told what best mattresses they had, upon arrival of my new mattress my first impression was it looks like a mattress from the Goodwill store, after a few nights of sleeping on it I was convinced it was cheaper than the mattress from the Goodwill, Springs are popping and poking me, I can feel and hear the Springs compress, 90% of a bed even though it's adjustable is the mattress. I could have got the same effect with the sheet of cardboard, the base and the adjustability are great but that's it, you can only adjust a bad mattress so much, does not make it more comfortable.

    When you spend over $4,000 for a bed, one would expect a mattress to be somewhat of a high-quality, they put the cheapest mattress on top of an adjustable bed frame and expect you to be comfortable. Customer service is a nightmare to get ahold of. They don't return your calls. Oh, you're on hold for hours and then sometimes get hung up on, I would give less than 1 star if I could.

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    Response from Craftmatic Adjustable Beds

    I am sorry you are disappointed with your mattress. Because the mattress on an adjustable bed has to be flexible, they are built differently. It is possible you are used to a different style mattress and it does take time to get used to a new one. I am having our customer service manager contact you about swapping out your mattress for a different style.

    Verified purchase

    Reviewed Dec. 18, 2019

    I've had Craftmatic before many years ago and I like it, and so I got another one, and I just love it especially the raising and lowering feature as well as the vibration. They're both restful.

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    Staff

    Reviewed Dec. 17, 2019

    I was in the market for a new bed and I thought I'd like to change from the flat bed purchase to an adjustable bed purchase. I had a great experience with the Craftmatic sales rep and since having the bed, I enjoy its overall adjustability and being able to change positions if you need to.

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    Staff

    Reviewed Dec. 16, 2019

    My husband had hurt is back and had a major back infection last year, and it was hard for him to sleep and be comfortable. We spoke to a sales representative who was very helpful and pleasant to talk to, and we got the Craftmatic bed. My husband puts it in zero gravity and within five minutes, his pain is gone. Then, he could sleep wonderfully at night.

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    Sales & MarketingStaff

    Reviewed Dec. 15, 2019

    I had a great experience with the Craftmatic sales representative. And having purchased the bed, I now enjoy being able to raise the head part of the bed so that it relieves acid reflux.

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    Reviewed Dec. 14, 2019

    I have backaches and I understood that the Craftmatic bed is good in helping one sleep better. So, I purchased the bed and I like it where the head is up. I now sleep better and deeper.

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    Sales & MarketingStaff

    Reviewed Dec. 13, 2019

    The sales representative who sold us the bed was good and we like the bed's features for the elevation of the head and legs part. Also, my husband likes the massager.

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    Sales & MarketingStaff

    Reviewed Dec. 12, 2019

    My experience with the Craftmatic sales rep was very good. I enjoy the adjustability of my Craftmatic bed.

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    Sales & MarketingStaff

    Reviewed Dec. 11, 2019

    Due to the back pain, I purchased a Craftmatic Adjustable Bed. The sales rep was very informative. I like the bed because I can raise it up and raise my legs up. And I don't get up with a backache. We adjust it low enough so we can sit on the edge of the bed now and get the thing close. My wife enjoys that part of it too.

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    Sales & MarketingStaff

    Reviewed Dec. 10, 2019

    With severe health problems, I bought a Craftmatic adjustable bed and we enjoy it. It gives us comfort and a good night’s rest. My experience with the sales rep was also excellent.

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    Staff

    Reviewed Dec. 9, 2019

    I've had a Sealy Posturepedic for five years and I was looking for a new bed. I've had two knee operations, and with the Craftmatic bed, it was convenient to elevate my feet. It causes my legs to relax and get the pressure off them and the heart is lower than the legs which provides less swelling. I go to sleep every night with Craftmatic. The relaxing massage is good. The vibration is soothing. I would buy this bed again. I definitely would advise anyone that is looking for a bed to try the Craftmatic and they'll be pleased. The sales rep was friendly without being overly friendly and he was the best Craftmatic salesman you could ever have. He was right on the money. He explained everything and it was better than I thought it would be.

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    Staff

    Reviewed Dec. 8, 2019

    The sales rep did a good job going through everything with me. Got it here within two weeks, got everything set up and everything came with the part. I like that both sides of it has their own remote controls, which are wireless. Also, there’s a night light under the bed that can function if you have to go the loo in the middle of the night without falling. The massaging part helps me go to sleep.

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    Reviewed Dec. 7, 2019

    I've had a Craftmatic before for 18 years and I got a new one again last year. I've enjoyed it and it's comfortable. I enjoy having it to raise my legs up 'cause I have trouble with my legs swelling and it always helps me not to do that. I also elevate the head part and I can watch TV better at night. So, I recommended for other people to use them 'cause they last a long time.

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    Staff

    Reviewed Dec. 7, 2019

    The sales rep was very nice, friendly and I enjoyed talking to him. I enjoy that I can adjust the bed to sit up, and that’s the main thing I do it for. I’m 91 years old and I have to go to bed early, and now I am able to sit up and read or watch TV. I am also happy about changing my linen. I can adjust it up and do the bottom, and that’s a good part too because it’s getting a little bit hard to do these things at my age now.

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    Sales & MarketingStaff

    Reviewed Dec. 6, 2019

    It was an excellent experience with the Craftmatic sales rep. The bed is adjustable and I like that. I can raise the head and feet. Also, I can sleep more comfortably.

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    Staff

    Reviewed Dec. 6, 2019

    I like the comfort of the Craftmatic bed. I enjoy the feature of adjustment on my legs and my shoulders and neck because I snore. I don't snore as much now that I have the Craftmatic. I don't have my mouth open. And for my legs, it's to have them elevated. Moreover, I had an excellent experience with the Craftmatic sales rep who was very informative. I liked that Craftmatic brought the bed in, put it together and took care of everything. They took the old bed out and that was very helpful for me.

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    Customer Service

    Reviewed Dec. 5, 2019

    We’ve been married 60 years, and we’ve had the Craftmatic for 12 years. We like to raise the head of the bed so that we can read and make the bed. It is much better to make the bed, particularly with the contour sheet, if we raise the head and then we raise the foot. We have received two calls from Mark, and we have taken his advice.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2019

    So we bought the Craftmatic bed and it broke a year or so after the purchase. My wife has emailed, called, and complained for over 6 months. The best answer is that they do not have the plastic part - it's out of stock. How can it be out of stock if it is on every bed they sell. At least that time we received a response. Every other time, she has been ignored. #horribleCS

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    Response from Craftmatic Adjustable Beds

    I am sorry it took so long to get you a part. There was a design change in the motor and the motor cap you needed was on back order. We were able to locate one for you and ship it out.

    Verified purchase
    Staff

    Reviewed Dec. 4, 2019

    The man who came was great in putting the Craftmatic bed up. The bed is really great too. I like the thing that makes you go up and down ‘cause I can take different positions. I had a Craftmatic before and I had it for quite a while.

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    Staff

    Reviewed Dec. 3, 2019

    The salesperson was very professional and I chose to go with Craftmatic because of their reputation. I also enjoy the bed's remote control.

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    Price

    Reviewed Dec. 2, 2019

    I purchased the Craftmatic bed about 4 years ago and it's broke down twice. This time they have shuffled their feet at my request. I have breathing issues and edema in my legs. I have explained the need for the bed to work and they blew me off by saying the part is on back order and I either have to fix it myself or pay $175 for them to come out. Very uncaring and expensive to own if you have to pay due to their defects.

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    Response from Craftmatic Adjustable Beds

    Your part is under warranty however it was on back order from the factory. The part came in and was shipped to you however there is a cost to having a technician come out if you do not want to snap the part on yourself. There are many customers who have beds that are over 30 years old that have never had an issue. In your case the cover just snaps on and should be very easy to fix without needing anyone to come out. We supplied the part under warranty at no charge.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 2, 2019

    I like the way the Craftmatic mattress is made. I love to be able to raise the head and the feet. My husband uses it higher than I do, but I like it a little bit. He also likes the vibration a lot. The sales rep was great, too.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 29, 2019

    My paralyzed mother had a Craftmatic bed that she wanted raised higher. She called them and they said she had to buy a new bed and they'd install risers on a new bed. She did. After 2 years the riser (a bolt) bent under the weight of the bed and it broke off. Someone sat on the bed and it gave way and she looked under the bed to find the bent bolt lying on the floor. It took time for the bolt to bend because it wasn't installed correctly.

    The repair dept supervisor, Denae **, was unwilling to make this right. She actually disconnected our phone call several times and would not allow me to talk to anyone else. She maintained that my mother should have called right after it was installed if it was installed incorrectly. This supervisor could not understand that for a bolt that thick to bend under the weight of the bed it would take time. And it may have broken off earlier but it wasn't found until a person sat on the side of the bed near the end and the bed gave way. But the fact is that if it was installed correctly it should have been able to bear the weight of the bed and it didn't. It bent.

    It's unacceptable that this company touts their reputation and service as exemplary when they couldn't make this situation right by repairing what was so obviously shoddy installation. They couldn't stand behind their product and service. They don't deserve to have a good standing with the BBB and consumer affairs. Please revise their standing. Thank you.

    Beth,

    (on behalf of Maggie, craftmatic bed owner)

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    Response from Craftmatic Adjustable Beds

    It took me a bit to find your mothers account because you only listed your information on the complaint. Our staff has spoken with your mother. The warranty does not cover abuse of the bed. Someone sat on the end of the bed with enough force to bend the metal leg. Your mother told our staff it was a caregiver. Because the bed is higher and the legs are longer they can bend if abused. We sent replacement legs as a courtesy at no cost. The leg was installed properly and it was about two years after the installation that the damage occurred. We hope the replacement legs will solve the current issue but caution you against having someone heavy sitting at the edge of the foot of the bed.

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 11, 2019

    Craftmatic was very courteous and on time with their delivery. I enjoy its vibration feature and adjustability.

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    Staff

    Reviewed Oct. 11, 2019

    At first, we had problems with the rep from Craftmatic at first, but it worked out pretty good. I had their bed before and I enjoyed it. I have problems with my back and leg. I like the fact that it reclines and I enjoy the massage. It relaxes me. The bed is exceptional and I have recommended it to a friend. There’s nothing like sleeping on a Craftmatic bed. You can get some rest. I’ve been able to turn over and snore very well.

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    Reviewed Oct. 10, 2019

    I had a Craftmatic adjustable bed previously and I liked it. I like the reclining part of it and you can adjust the level of it. I would recommend it to someone else.

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    Staff

    Reviewed Oct. 10, 2019

    I enjoy the adjustable nature of the Craftmatic bed. It lowers and raises and helps my wife get in and out of bed more easily. I had a very, very good experience working with the sales rep, and the people who delivered the bed did a good job too.

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    Sales & MarketingStaff

    Reviewed Oct. 10, 2019

    We had the first Craftmatic, which was a single bed, for 11 years. And then we went to a double bed two years ago. I enjoy the vibrating part the most. Also the sales reps were excellent. They explained everything clearly.

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    Sales & MarketingStaff

    Reviewed Oct. 10, 2019

    The sales rep from Craftmatic was good. And my wife loves the bed. She needed to be able to be tilted up whenever she sleeps. We like the tilting motion and the vibration or the massaging features of the bed.

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    Staff

    Reviewed Oct. 10, 2019

    I had a good experience with Craftmatic's sales rep and I like their bed's ability to adjust.

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    Reviewed Oct. 10, 2019

    The Craftmatic Adjustable Bed is good and I would recommend it. I had chronic back pain and being able to elevate the head and legs helped me after the surgery.

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    Staff

    Reviewed Oct. 9, 2019

    I’ve had Craftmatic for about 20 years and I needed to update. It was excellent with the sales representative and they give a good follow-through to make sure that everything is working properly. I use the most the raising of my head feature so I can watch television or read, and the raising of the foot part in order to increase the circulation in my legs.

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    Sales & MarketingStaff

    Reviewed Oct. 9, 2019

    I liked the comfort of the Craftmatic bed, which made me decide to buy it and I had a wonderful experience with the sales rep. I enjoy the ability of the bed to elevate the back. It makes me sleep better.

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    Staff

    Reviewed Oct. 9, 2019

    I've owned my previous bed for 20 years before purchasing a Craftmatic bed, and I had a very good experience with the sales representative.

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    Reviewed Oct. 9, 2019

    I like the fact that with the Craftmatic bed the head can go up and down, so I can watch TV and be comfortable.

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    Staff

    Reviewed Oct. 9, 2019

    I purchased a Craftmatic adjustable bed for relaxation and rest, and I use their elevation feature the most. I had an excellent experience working with their sales rep, and their installers were polite, clean, and cleaned up afterwards.

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    Customer ServiceStaff

    Reviewed Oct. 8, 2019

    We got a Craftmatic adjustable bed as a replacement for a 20-year old bed. And the way we got into the Craftmatic bed was there was a salesman who came around to the house the first time, in Silver Springs, Florida. When we purchased the bed, it was all done over the phone and the representative was a very nice and friendly person. Now, I have a nice bed and I enjoy the way it extends with the headboard going up and down. I have a reflux problem and so that helps. I also use the vibrator very well. Overall, I like the way the Craftmatic bed feels, and I sleep very well.

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    Sales & MarketingStaff

    Reviewed Oct. 8, 2019

    The adjustability of the Craftmatic bed gives me the ability to raise my lower legs and take pressure off of my back. It really helps that condition. But I wish I’d gotten the latest model. There’s a model that has come out and it has some adjustability for the head portion, so that really looks attractive. But other than that, I enjoy my bed. It’s a great purchase and the sales rep was excellent. I’ve recommended to friends and family to consider purchasing a Craftmatic bed.

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    Reviewed Oct. 8, 2019

    I have problems with my legs, and I also like to sit up to watch television. So I got Craftmatic for positioning, like sitting up and for leg elevation.

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    Staff

    Reviewed Oct. 8, 2019

    I saw Craftmatic Adjustable Beds on TV and I thought it would help my legs and feet. I had a wonderful experience working with their sales rep. Being able to raise my feet when they’re swelling really helps. I like being able to raise my head too and watch TV, and then lower it back when I’m ready to sleep. I would recommend it to a friend.

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    Staff

    Reviewed Oct. 8, 2019

    Being able to elevate the legs and the feet for circulation made me decide to buy the Craftmatic bed and I enjoy being able to elevate the head so I can read and watch TV. I had a good experience with the sales rep and I would recommend Craftmatic to a friend.

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    Staff

    Reviewed Oct. 8, 2019

    We had a wonderful experience with the rep of Craftmatic. He was very knowledgeable of everything. I have GERD and I need to keep my head elevated, and the Craftmatic bed does all that. I enjoy the whole bed. I am also having a problem with my feet right now, so I have to elevate the foot of the bed, and I also love that feature about the bed. It also has a vibration.

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    Reviewed Oct. 7, 2019

    We purchased Craftmatic for our back and enjoy its upright feature and the lower to watch TV.

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    Staff

    Reviewed Oct. 7, 2019

    I owned a Craftmatic bed in the past, so I wanted a Craftmatic bed and got this one. I had a very good experience with the sales rep and I am very pleased with my Craftmatic. I like the ability to position it to the most comfortable positions for me.

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    Sales & MarketingStaff

    Reviewed Oct. 7, 2019

    Watching TV commercials made me decide to buy a Craftmatic bed and the sales rep was very knowledgeable and courteous. I recently had a bed that goes up and down, and I decided with the Craftmatic because it had more features. I enjoy the whole bed and at the end of the day, the massage relaxes me.

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    Reviewed Oct. 7, 2019

    I bought a Craftmatic for its lifetime warranty and I enjoy its adjustability.

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    Reviewed Oct. 7, 2019

    I have acid reflux really bad and I decided to purchase a Craftmatic bed because of that. I like being able to lift my head up high enough on it so I can sleep without getting acid reflux to just come back out. So far, I'm really enjoying this adjustable bed. It's comfortable and I like it.

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    Customer Service

    Reviewed Oct. 7, 2019

    Nancy, from Craftmatic, was excellent. They allowed me to ask many questions, and I called several times with several questions to Nancy before a decision was made, and then was not pushy about it. I decided to purchase because of the warranty that is lifetime on the parts, and the 25-year warranty on the mattress. And with my bed I enjoy being able to lift my head and feet because of comfort and my feet swelling.

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    Reviewed Oct. 6, 2019

    I enjoy that with my Craftmatic bed I can raise the head and that relieves the pressure on my back. Anybody that has back or leg problems should have one.

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    Staff

    Reviewed Oct. 6, 2019

    I had a really good experience with the Craftmatic sales rep. He answered all of my questions and was really helpful. I enjoy the mattress and the fact that it helps the reflux. I can raise the head of my bed and it helps with that. My father also owned a Craftmatic for 25 years and it’s still in service today.

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    Reviewed Oct. 6, 2019

    I like the adjustable part of the Craftmatic bed because I read a lot in bed. The vibrator is good too.

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    Sales & MarketingStaff

    Reviewed Oct. 6, 2019

    My parents had a Craftmatic bed about 40 years ago and I purchased one. The sales rep was good. I enjoy the head elevation of the Craftmatic bed because of reflux.

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    Reviewed Oct. 6, 2019

    I saw Craftmatic on TV and decided to but one. I enjoy the comfort of the bed.

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    Sales & MarketingStaff

    Reviewed Oct. 6, 2019

    It was a good experience with the sales representative of Craftmatic. I had a problem with circulation of the legs, my back and my neck. The Craftmatic bed got that vibrating stuff and that helps out a lot. I also like the lifting of the feet and the head.

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    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 5, 2019

    I was looking for something and I read up on everything I could find on Craftmatic Adjustable Beds. It sounded like it was the one I wanted, so I chose them. The sales rep was all right. I tried to call him back though after I bought the bed within a couple of weeks, and he was no longer working with the company. I like the adjustable part of the bed. I can breathe better when the head of the bed is elevated a bit. That’s what I like best about it. I really do enjoy the bed very much. I sleep well on it and it’s easy for my wife to make and maintain.

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    Staff

    Reviewed Oct. 5, 2019

    The sales people from Craftmatic were wonderful. They answered all my questions and told me what I needed to know. I was also able to get financing very easy, and that meant a lot to me because I certainly didn't have the cash for it. So, that's a wonderful thing if anybody is interested in purchasing. You can make the payments, and it's very easy to do. I enjoy the pillow top version that I have on my Craftmatic. It allows us to raise it up or just the pillow.

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    Reviewed Oct. 5, 2019

    I have an acid reflux and so I got a Craftmatic adjustable bed. The purchase experience was fine and I enjoy being able to raise and lower the bed.

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    Staff

    Reviewed Oct. 5, 2019

    I bought the Craftmatic product over time and because of the lifetime warranty. The representative took my questions and there was no pressure to buy. Everything was great. I like the adjustability of the head and the foot parts of the bed to get a better position for either reading or relaxing.

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    Reviewed Oct. 5, 2019

    With the Craftmatic bed, you can raise your legs from getting sore. I like that the head goes up. It’s a good deal for anybody and it was also a good experience.

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    Staff

    Reviewed Oct. 5, 2019

    The Craftmatic sales rep I dealt with was excellent. And the bed has been very beneficial to my health.

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    Staff

    Reviewed Oct. 4, 2019

    Craftmatic's reputation made me purchase their adjustable bed, and I had an excellent experience with their sales representative. Also, I enjoy the position feature of the bed as it's very comfortable.

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    Sales & MarketingStaff

    Reviewed Oct. 4, 2019

    I enjoyed every bit of my experience with Craftmatic. It was excellent with the sales rep. They’re sturdy in answering any of my questions and all my needs were answered with expediency. I'd recommend Craftmatic. I purchased their bed because of my medical needs. I enjoy the most its adjustability to my needs.

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    Staff

    Reviewed Oct. 4, 2019

    I had a very good experience with the Craftmatic sales rep. So far, we love the new features of the lights under the bed. My husband has issues seeing and getting around and that helps. We also love the vibration. But I enjoy the elevation of the back the most because I have back issues and reflux.

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    Sales & MarketingStaff

    Reviewed Oct. 4, 2019

    I wanted a Craftmatic bed and their sales rep was too fast to sell the product. I like their lifting the foot feature. All in all, it feels great.

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    Sales & MarketingStaff

    Reviewed Oct. 4, 2019

    I was shopping and came across Craftmatic in the yellow pages. I had a pleasant experience with the sales reps and they followed up. Also, the delivery and set-up were good and very nice. I love the remote because it gives me easy control over the different things that I can do. I wish that everybody, as they age and have back problems, could afford to buy a Craftmatic bed because they’re well-worth what I paid in mine. I would recommend it and I would be pleased to buy my friends one if I could afford it.

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    Sales & MarketingStaff

    Reviewed Oct. 3, 2019

    Craftmatic Adjustable Bed's adjustability and comfort made me purchase one and I enjoy their wave massage the most. My experience with their sales rep was excellent.

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    Reviewed Oct. 3, 2019

    I got the Craftmatic because of the adjustability factor. We can read and watch TV in bed.

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    Staff

    Reviewed Oct. 3, 2019

    I needed a Craftmatic adjustable bed for the condition I was in. Working with their sales rep went okay. I was expecting an 84-inch bed and I didn’t know anything about it, and I had to end up getting a shorter one. But all in all, it worked out for me. The bed is excellent quality. I mostly enjoy the reclining of the back where I could sit up and watch TV, and relax and be comfortable.

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    Staff

    Reviewed Oct. 3, 2019

    I bought a Craftmatic bed. The sales rep was very helpful, courteous and likable. I enjoy the adjustable and vibration features of the bed 'cause it's comfortable.

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    Staff

    Reviewed Oct. 3, 2019

    I’d seen Craftmatic on TV a lot and I wanted to try one. Everyone from Craftmatic has been really personable and enjoyable. I couldn't ask for better people to talk to. With the Craftmatic bed's adjustability, it gets me in a position that’s comfortable to me.

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    Staff

    Reviewed Oct. 3, 2019

    I had a great experience with the Craftmatic sales rep and we’re enjoying the bed. It works good for us and we like it very much.

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    Staff

    Reviewed Oct. 2, 2019

    The sales rep from Craftmatic was very nice and explained everything really good to me. I’ve been sleeping in a lounge chair because of my back and I couldn't even sleep on a regular mattress. The Craftmatic bed helps me with my back and I can raise it up to where I’m more comfortable with sleep.

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    Reviewed Oct. 2, 2019

    I bought a Craftmatic bed for my back issues and I enjoy it as well as the twin remote control. I can lift the head and able to watch TV comfortably, and it does not put a cramp on my back.

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    Sales & MarketingStaff

    Reviewed Oct. 2, 2019

    I like the adjustability of the Craftmatic bed which made me decide on buying it and we’re very pleased with it. Plus, the experience with the sales rep was excellent.

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    Reviewed Oct. 2, 2019

    I wanted to try the Craftmatic bed and I ended up enjoying the comfort of the mattress.

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    Staff

    Reviewed Oct. 2, 2019

    We had always wanted a Craftmatic bed. We got one and my experience with the sales rep was good. The bed is great and we'd recommend it to a friend. I enjoy using its feature where it would raise your back up and your feet come up.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    I had called in to order a new mattress, a firm mattress, because my old Craftmatic which I've had for 25 years was still very good. There was not a thing wrong with it. The representative told me about the new one and possibly the old could not be repaired. What I did not like or understand was that he kept telling me I was getting a new bed, a free bed. I knew that would not be possible. He said it several times, and I didn’t think that was right. I didn’t like how it was handled. I should’ve pursued that with him. But I ordered anyway and I got the free mattress. I like my bed and I’m happy with it. I would recommend it to anyone. It’s dependable, comfortable and well-made. I think it’ll last as long as I do. Raising the head several inches at night seems better with my back and neck, which I have problems with.

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    Staff

    Reviewed Oct. 1, 2019

    I had bad back and hip problems so I like Craftmatic's ability to find zero gravity, because at zero gravity, nothing hurts. I had a very good experience working with their sales representative. Everyone was really friendly and everything was handled really well. I really like the representative and I love the bed.

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    Reviewed Oct. 1, 2019

    I've owned my prior bed for a year, and then I purchased a Craftmatic bed after seeing it on television and looking at all of the features that it has. My Craftmatic bed is remarkable and amazing, and I enjoy its features for the elevation level of the back and the front as well as the massage.

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    Sales & MarketingStaff

    Reviewed Oct. 1, 2019

    I have an extremely bad back and the adjustability feature of the bed helps my back. I just push the button until the pain goes away. This is the second time I've owned a Craftmatic bed. I first got one about 10 years ago. Everybody should own one. It's a very good bed. I've tried all different types. I've spent thousands of dollars on beds. The Craftmatic sales rep was also excellent.

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    Reviewed Oct. 1, 2019

    My experience with Craftmatic has been truly great. I had a knee amputation and I enjoy the Craftmatic's adjustability of the leg.

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    Staff

    Reviewed Oct. 1, 2019

    To have a better and more comfortable sleep, I bought a Craftmatic bed and my experience with the sales rep was good. The head and leg elevation feature of the bed eases back pain. I sleep more comfortably.

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    Sales & MarketingStaff

    Reviewed Oct. 1, 2019

    I wanted to try a Craftmatic adjustable bed and so far, I enjoy everything about it. My experience with their sales representative was satisfactory.

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    Sales & MarketingStaff

    Reviewed Sept. 30, 2019

    I have really bad arthritis in my lower back, and I need to sleep with my bed raised up so I don’t have all that weight on my back. It feels good to put the top of the Craftmatic bed up and I put the foot of it up too. I also have acid reflux, and it helps that as well. The sales reps were very nice, courteous and did their job well. The experience with Craftmatic couldn’t be much better because I really like it and not only do I sleep a lot better in it but I also sleep longer hours than I did before in our other bed. I would recommend it to a friend.

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    Staff

    Reviewed Sept. 30, 2019

    I got a Craftmatic bed because of health issues. The adjustable feature for the leg and the head are both very helpful and necessary. And the massaging part, mostly for the waist, is very good as well. The under the bed light comes in handy as well. It's been a great purchase for us. Everything the representative told us about the bed was accurate. We're just very pleased with it.

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    Sales & MarketingStaff

    Reviewed Sept. 30, 2019

    I've had my prior bed for 3 years before purchasing a Craftmatic adjustable bed. I got the Craftmatic as I have a bad back and I enjoy all of the bed's features. Also, I had a good experience with the sales representative when I bought it.

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    Staff

    Reviewed Sept. 30, 2019

    The sales rep at Craftmatic was wonderful. I bought a Craftmatic bed for my father for his comfort. He enjoys the ability to adjust the bed. He can either lay down or sit down, and watch his TV.

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    Sales & MarketingStaff

    Reviewed Sept. 30, 2019

    I had an excellent experience with the Craftmatic sales rep. I purchased their bed to help improve my sleep apnea. Now, I no longer have to sleep with my sleep apnea machine because the incline ability of the bed is fantastic.

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    Sales & MarketingStaff

    Reviewed Sept. 30, 2019

    The Craftmatic's TV commercial made me purchase their product. My experience with their rep was very good. I got good delivery service and connection, and the delivery guy showed me how to use my remote control to my Craftmatic bed. The bed is comfortable.

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    Staff

    Reviewed Sept. 29, 2019

    I had an older Craftmatic about eight years ago, but I went with a hospital bed 'cause the old one wasn't good anymore. Then things got better and I went back to Craftmatic because of the comfort and the options that came with it. I love everything about the bed, but the vibration feature helps with a lot of physical issues that I've got. Their sales rep was very nice and helpful. We've ended up buying two of them and we have them together like one king size bed, so my wife and I sleep together and I can hold hands with her when sleeping. That's a wonderful thing.

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    Reviewed Sept. 29, 2019

    I have lots of leg cramps and I enjoy the Craftmatic's massage feature. I also enjoy being able to lift the bed up to a sitting position. It’s very comfortable. I would definitely recommend it to anyone with back problems.

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    Staff

    Reviewed Sept. 29, 2019

    I wish I had always owned a Craftmatic bed. I've owned my prior bed for approximately 3 years before I got a Craftmatic. I tried every bed on the market and this one is just fantastic. I wish I had ordered one 20 years ago. When I purchased the bed, the sales rep was top-rated, professional all the way, courteous, patient, and kind. He also made sure that he got the right mattress and bed that would work best for me. I got the bed because of my back pain and now, I enjoy the features for the bed positions that are available for my head and legs because it takes the pressure off of my spine. It does wonders for my pain level.

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    Reviewed Sept. 29, 2019

    My arthritic condition made me purchase a Craftmatic adjustable bed and I had an excellent experience with their sales rep. Overall, I really like the bed's feature where i could lift the head and the feet. It helps my feet from swelling. I also like the wave and massage features. It helps so much with people with arthritic conditions. I certainly would recommend Craftmatic to all of my friends.

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    Staff

    Reviewed Sept. 29, 2019

    I saw the Craftmatic commercials on TV and I thought that those were really legitimate and I felt like it would be something that I needed to invest in. Their sales rep was very helpful, very knowledgeable and answered all of my questions. This is my second Craftmatic. I’ve had the first one for four years. I love all of its features. I love the head and the feet, and the massage, and the comfort and relaxation that it makes me feel. It helps with snoring, leg cramps and back pains too. My kids and my grandkids love sleeping in my bed. They love how they can get a good night sleep in it. So, I would highly recommend Craftmatic to a friend.

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    Sales & MarketingStaff

    Reviewed Sept. 29, 2019

    I like the zero-gravity button of the Craftmatic bed. You push it and you're automatically in your favorite position. I love the fact that you push the down button, then it goes back to flat. It's great. I've had both of my sisters come down and try the bed out. That's how good the bed makes me feel. I have had a hospital bed, and I wanted one that was more comfortable, plush and easier to use that was why I purchased a craftmatic. The sales representative was tremendous. He could sell ketchup to a lady wearing white gloves.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 28, 2019

    My husband had a bypass surgery, and we decided that the Craftmatic bed would be very comfortable for him. I enjoy that we could put the feet up when they’re swelling, and the head up when we have problems with digestion, and it’s very appropriate for that. We also enjoyed the rep's comments about the bed and his expertise on it. They’re available if you need any parts and if you need anything new. They’re available all the time. They had all the information when we called for new mattresses.

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    Staff

    Reviewed Sept. 28, 2019

    The salesperson from Craftmatic was very thoughtful and he helped me with pricing. I got the bed because of its quality. It sits up and it definitely helps me with my asthmatic breathing.

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    Staff

    Reviewed Sept. 28, 2019

    I purchased a Craftmatic adjustable bed for my wife’s health. Their sales rep was fantastic. We like the raising up of the head and the legs. It makes watching TV easier. We don’t have to put pillows underneath our head and it helps her legs out. I would recommend and I have recommended this bed to everybody I talked to that’s interested in the bed. It's 100% good. You get exactly what you pay for. It's of good quality.

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    Sales & MarketingStaff

    Reviewed Sept. 28, 2019

    We've always had a Craftmatic bed. I like the adjustable feature of the bed 'cause I sleep with my head elevated. I also had a very positive experience with the sales representative.

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    Sales & MarketingStaff

    Reviewed Sept. 28, 2019

    I needed a bed that could be elevated so I could breathe easier and I saw Craftmatic’s advertisement on TV. It looked like what I needed, and it has been. I enjoy the head of the bed elevated, and I can also elevate my feet. It makes me more comfortable. I like light and the way the controller elevates and works the bed as well as the connection so I can charge my phone by my bed. The experience with the sales rep was very well. He was very nice and accommodating. I have recommended Craftmatic to a friend.

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    Staff

    Reviewed Sept. 28, 2019

    I'm 72 years old and I have heard about Craftmatic my entire life. They are a dependable and trustworthy company so I bought their adjustable bed after owning my prior bed for 15 years. The sales rep was wonderful, which was another reason why I wanted to call Craftmatic. They were helpful and informative, and they did not pressure me in any way. So, I really enjoyed the experience. With my Craftmatic bed now, I enjoy the ability to adjust it in so many positions as it really helps with relieving pain and pressure. All in all, I would recommend Craftmatic if you're thinking about an adjustable bed, and I'm also sure they'd take it back with no questions asked if you did not like it.

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    Sales & MarketingStaff

    Reviewed Sept. 27, 2019

    I have breathing problems that I purchased a Craftmatic adjustable bed. The sales representative was very good. I also have circulation problems and I enjoy using the foot elevation.

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    Installation & SetupSales & MarketingStaff

    Reviewed Sept. 27, 2019

    I enjoy the up and down for the head and for the feet feature. I got a lot of arthritis and sometimes it helps me to get my feet up or head up. And I have my head up watching TV at night. I’ve had a Craftmatic since around 2000, and this is my second one. It was a good experience with the sales representative. My installation was troublesome, but it did finally get there.

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    Reviewed Sept. 27, 2019

    I bought a Craftmatic bed for the comfort for my back and legs. We’ve had another Craftmatic bed before that, and we had it for about 15, 16 years. I like the comfort and durability of the mattresses. I also like that I can put it in any position possible.

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    Staff

    Reviewed Sept. 27, 2019

    After owning my prior bed for 15 years, I purchased a Craftmatic and had a good experience with the sales representative. I like the bed, it's adjustable and it has a vibrator on it. I especially like that I can elevate the head and the feet part till I get comfortable.

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    PriceStaff

    Reviewed Sept. 27, 2019

    I had a Select Comfort Bed that cost about $7,000 so, the Craftmatic bed wasn’t that expensive. I needed it in a hurry and I saw the ad on TV. I got it and I’m happy with it. The experience with the sales rep from was great and very nice.

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    Staff

    Reviewed Sept. 26, 2019

    I have recommended Craftmatic to other friends. The sales representative was very polite and he worked with me 'till I finally got what I wanted, and I appreciated it very much. I talked to representatives for about three months and I finally got what I wanted at the price I would like to have paid. I enjoy the vibrator feature of the bed because it relaxes the muscles in my back, my whole body. And I like that the bed is adjustable to where I can raise even my head or feet.

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    Sales & MarketingStaff

    Reviewed Sept. 26, 2019

    I like the bed's feature where the head and leg areas can be elevated. It's been a good ownership experience with Craftmatic. The sales representative was very good too.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 26, 2019

    I purchased a Craftmatic adjustable bed after owning my prior bed for 11 years. I called Craftmatic and they did exactly what I needed them to do. It was a great experience with the sales representative. I got the bed and when I sleep on it, I don't have any trouble getting up in the morning anymore. Also, being able to adjust the bed and change the position of the mattress helps with my bad back. I can't hardly move when I sleep flat. And the reason I like the bed so much was I slept in a recliner for 5 years because of my back. Now, I can put my bed in any position I need to so that it matches my back or it matches my bed. Moreover, I would recommend the Craftmatic bed to anybody especially people with back problems.

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    Installation & SetupStaff

    Reviewed Sept. 26, 2019

    I needed to get an adjustable bed and Craftmatic had them on sale. I can tilt the head up, so I don’t snore. Also the people that came out to install it were very helpful and knew everything about the bed.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2019

    The Craftmatic sales rep was very helpful. I really appreciated the delivery service and the set up of the bed. Everything went very smoothly. I appreciate the customer service. I had gotten the bed for comfort and for a medical condition. I enjoy being able to adjust the bed. It's very comfortable when I need to sit up or I need to lay flat. I also appreciate also the massage technique. I would recommend Craftmatic to a friend.

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    PriceStaff

    Reviewed Sept. 26, 2019

    I had a very informative experience with Craftmatic's sales rep. I was glad to be able to get the bed at the reduced price because I've been wanting one for years. I like its ability to have my legs elevated at night due to my circulation problem.

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    Sales & MarketingStaff

    Reviewed Sept. 25, 2019

    We’d seen Craftmatic on TV and bought one. I enjoy the massager and raising of the legs features of the bed. It was also great with the sales representative.

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    Reviewed Sept. 25, 2019

    Due to prior ownership, I decided to get a Craftmatic bed and I enjoy raising my feet because my legs swell.

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    Staff

    Reviewed Sept. 25, 2019

    I bought a Craftmatic adjustable bed as it would help my back. You could sleep with your head up and your feet up. The sales rep from Craftmatic was very nice.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 25, 2019

    We were interested in being able to raise up the head. My wife has some digestive issues, and we’re more comfortable then when we’re sleeping, which was one of the main reasons why we purchased the bed. The representative was very knowledgeable. He answered all our questions, and he was able to explain to us exactly how the bed worked. Plus, the installation went very well. They delivered the bed within the time frame that they said. I would recommend Craftmatic to a friend.

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    Sales & MarketingStaff

    Reviewed Sept. 25, 2019

    My purchase experience with the Craftmatic sales representative was great. I love the elevated head and feet features of the bed. I also love the massage and the built-in flashlight on the remote. The light underneath the bed is wonderful as well.

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    Staff

    Reviewed Sept. 24, 2019

    We bought an older one before and we decided to buy a new one. The old one was a half-bed and it was seven years before we bought this new one. However, they brought the wrong bed and had to take it back and bring another one. But other than that, they were very polite. The bed is very nice. My husband could crank the top of it up and it would make him sleep better. But he passed away shortly afterward, and I’m using it now. I have arthritis real bad and I can crank the bottom of the bed up and put a bend in my legs. I would recommend Craftmatic to anybody.

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    Sales & MarketingStaff

    Reviewed Sept. 24, 2019

    My wife had a problem over 20 years ago, and we needed an adjustable bed. We found Craftmatic and the sales rep was excellent. I have had a Craftmatic bed for over 22 years, and I’ve never had a problem with them. It's probably the best bed I’ve ever slept in and I enjoy all the features. It’s a phenomenal bed.

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    Staff

    Reviewed Sept. 24, 2019

    The sales representative from Craftmatic was good and I enjoy the bed and its feature where I'm able to raise the head up.

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    Staff

    Reviewed July 26, 2019

    Craftmatic's rep was very helpful. I liked the fact that my husband and I could each adjust our side of the bed independently. I decided to get a bed from them and thus far, I've also come to like being able to raise my head when I sleep at night. I'd recommend Craftmatic to a friend.

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    PriceStaff

    Reviewed July 26, 2019

    We like Craftmatic very much. They're very well-built and their price is right. We had a great experience with their rep too. We got the bed because of my wife's bad back, and we like that we are able to raise the head and feet on it.

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    PriceStaff

    Reviewed July 26, 2019

    We had a Sleep Number bed about 20 years, and when we switched to Craftmatic, it made all the difference in the world. We went for Craftmatic considering its features and price, and their sales rep was extremely excellent, professional and courteous. We enjoy the bed's zero-gravity and being able to raise the head and the foot. We also enjoy the vibration. We like the electric charging USB-B ports too. We have thoroughly enjoyed the Craftmatic. We will never have another bed other than Craftmatic.

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    Staff

    Reviewed July 25, 2019

    I owned a Craftmatic bed over 20 years in my home in Maine. And I figured I ought to have one in my home in Florida. I had an excellent sales representative. He answered every question I had. Craftmatic has done a very good job servicing me, bringing the bed and setting it up and following up to make sure I like it. I enjoy the head lift and the feet lift. And it helps me.

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    Staff

    Reviewed July 25, 2019

    Craftmatic works well for me. I got it because of the elevation for the back and the feet and the massage, and my experience with the sales rep was excellent. They did a very good job. They were very helpful and they followed up on their procedures after we received the bed. It's a good product and I'm very pleased. I enjoy the massage. It puts me to sleep.

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    Staff

    Reviewed July 24, 2019

    I have a bad back and I need the ability to move my bed the way I want it to sleep well. However, my Sleep Number was not doing the trick for me. I have heard a lot of good things about Craftmatic, and I decided to purchase one mainly because of that. Their sales rep was very nice and I had a very good experience with him. I appreciate all the information he was able to give me before I purchased my bed. I like the up and down, and it helps me watch TV in bed.

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    Sales & MarketingStaff

    Reviewed July 24, 2019

    The Craftmatic's ease of operations and the comfort that it would provide me were the deciding factors of my choice. Plus, the warranty is also very important. My experience with the sales rep was excellent. She was one of the best representatives I have spoken with in many years, in any company. I enjoy the Craftmatic's adjustability because I could adjust my head and legs to my desired level. With the Craftmatic, I could adjust the exact angle to give me total comfort. You could hit one button and you'd go to ground zero, which puts no pressure on your back at all. You hit one button and everything goes down to flat. There are so many other features to the bed beside being completely adjustable. The mattress is totally comfortable and reversible. There's also the bed lighting, the adjustable pillow that's in the bed, and the flashlight. Making the bed is very easy, too.

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    Installation & SetupStaff

    Reviewed July 23, 2019

    We purchased two Craftmatic beds, one in November of 2018 and one in January of 2019. We enjoyed it so much at our Minnesota home that when we went to spend the winter at our Florida home, we purchased a second one. Both sales gentlemen were exceptionally knowledgeable about the product. Craftmatic delivered as they said they would, and the beds were installed as they said they would. We enjoy the bed's ability to adjust the legs and back. We also enjoy the vibration. Craftmatic is a graded company and I would recommend them to anybody.

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    Reviewed July 23, 2019

    I was having a big surgery on my knee, and I wanted something that I would be comfortable in at home. I like the Craftmatic's ability to raise and lower my legs, and I like the head raising because I watch a lot of TV. When I’m in bed, it’s much easier to watch TV rather than put a bunch of pillows behind me. Everything went smooth and it was just as everybody said it would be.

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    Staff

    Reviewed July 22, 2019

    To have my head elevated, I purchased a Craftmatic. My experience with their sale rep was good. I was very pleased with the service and when they delivered the bed.

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    Reviewed July 22, 2019

    The Craftmatic adjustable bed is very comfortable and I broke a hip so it really was a comfort to me. I chose to purchase it due to the advertising and I would recommend it to a friend.

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    Sales & MarketingStaff

    Reviewed July 22, 2019

    My experience with the Craftmatic sales representative was good and my Craftmatic bed helps me when I raise the head.

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    Reviewed July 21, 2019

    I wanted to be more comfortable in sleeping on my own rather than having a bed to share, and I decided to get a Craftmatic adjustable bed. The first one we bought, the mattress was not as good as the ones that they have today.

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    Staff

    Reviewed July 21, 2019

    The Craftmatic adjustable bed was the most reasonable and my experience with the salesperson was really good. I get a beautiful night's rest now and I'm comfortable watching TV at night. I get up refreshed each and every morning with the Craftmatic adjustable bed.

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    Staff

    Reviewed July 20, 2019

    I purchased a Craftmatic adjustable bed due to having health issues, and I had a great experience with their sales rep.

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    Sales & MarketingStaff

    Reviewed July 20, 2019

    The Craftmatic is a very comfortable bed and I enjoy its adjustability. I'm not very mobile any more and don't walk well at all, which was why I bought the bed. My experience with Craftmatic's sales rep was very good.

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    Reviewed July 20, 2019

    We thought Craftmatic would be a good bed to have, and it has been all these years. We’ve had Craftmatic 12 years prior, and we just got another bed. We like this just as much if not more. It’s a very comfortable bed. We like it when the head comes up and the foot comes up.

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    Staff

    Reviewed July 19, 2019

    I've had a Craftmatic for over 30 years and I'm updating now. I like the bed's comfort, so I went with it, and I also like that it is adjustable and is vibrating. The sales representative that I dealt with was very knowledgeable and I had an excellent experience. Craftmatic is dependable, always available and professional. I have already recommended it to friends several times.

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    Punctuality & SpeedStaff

    Reviewed July 19, 2019

    When I was ready for a new bed and I kept seeing advertisements on TV, I thought I might as well give Craftmatic a try. Their reps came out late at night, and it was fine with me. They were nice, and they got the job done in quite a bit of hurry, so I was satisfied with their work. I enjoy the head that goes up because I like to read and watch TV in bed. It’s the most comfortable mattress I’ve ever slept on for a long time, and I really get a good night’s sleep.

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    Staff

    Reviewed July 18, 2019

    I liked the adjustability of the Craftmatic bed and the massage feature is wonderful too. It's very relaxing. But I enjoy the adjustability the most because I'm crippled and it allows me to become cripple. The Craftmatic sales rep I worked with was wonderful. I would recommend Craftmatic and I have. And I a couple of my friends have bought beds from them because of it.

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    Sales & MarketingStaff

    Reviewed July 18, 2019

    Craftmatic is a good bed. I enjoy its lifting of my legs. Plus, I was having a lot of trouble with my back and my legs. The Craftmatic helps when I sleep at night. Moreover, their sales rep was a very good salesman.

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    Staff

    Reviewed July 17, 2019

    My back and body hurt and I was having problems with sleeping. I heard the advertisement for Craftmatic and decided it was what I needed. Overall, I had a very good experience with their salesperson and when receiving the bed. Now that I have the bed, it has been so good and I am enjoying it very much. I enjoy being able to adjust my head and feet because that helps my sleeping position.

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    Staff

    Reviewed July 17, 2019

    Our first Craftmatic got too old. We got a new one and their rep gave me good advice. However, there was a problem one time, and the serviceman who came was terrific. He got me a new bed. Thus far, this new bed helps my back and helps me sleep. It helps my sex life too.

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    Staff

    Reviewed July 16, 2019

    We had a Craftmatic bed for 15 years and we just replaced it. The reps at Craftmatic were great folks. They were very helpful. I like being able to elevate the head and the feet of the bed because it makes it comfortable for watching TV and it's healthy for your body. I would tell other folks that they’re great beds, and I really enjoy them.

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    Staff

    Reviewed July 16, 2019

    A friend of mine told me how good the Craftmatic bed was, and the sales representative was excellent. I've had it for five years and I enjoy the head elevation the most. I would recommend it.

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    Staff

    Reviewed July 16, 2019

    Craftmatic's rep was very nice and friendly. I have a lot of back problems.

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    Staff

    Reviewed July 15, 2019

    Craftmatic's reps were good. I use the bed's massage feature. And I also elevate the foot. My legs had poor circulation and thought getting them elevated would help, which was why I purchased a Craftmatic. I would recommend them.

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    Customer ServicePunctuality & Speed

    Reviewed July 15, 2019

    I have a very bad back. I bought a Craftmatic and the zero gravity option is very comfortable. The purchase experience was easy. I didn't realize we had to pay the whole thing upfront, but it was okay. I didn't mind doing that. I called, talked to them, and then called them back and ordered the bed and got it shortly.

    The service was really good when they brought the bed and set it up. They didn't bring the wheels with it at the time, but they came back a week later, brought the wheels and put them on there and set it all back up for us. I wish that the bed would respond to the remote a little quicker. There's a little bit of slow time with the remote before it starts to move. But other than that, everything is perfect. I love the bed. It's my favorite spot to sleep in.

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    Sales & MarketingStaff

    Reviewed July 15, 2019

    The bed is very comfortable. I like raising my head and my feet up. I chose to purchase Craftmatic because I needed to raise the head up and I saw it on TV. I also had an excellent experience when I dealt with their sales rep.

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    Staff

    Reviewed July 14, 2019

    I had an excellent experience with the Craftmatic sales rep that I dealt with. I purchased one of their beds and I like that I am able to adjust the bed.

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    Reviewed July 14, 2019

    Our son wanted a Craftmatic bed so we got one. I like the mobility of the bed and I would recommend Craftmatic.

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    Punctuality & SpeedStaff

    Reviewed July 13, 2019

    I was sleeping in a recliner and couldn’t sleep flat on a bed, so I decided to get a Craftmatic adjustable bed and the guy I dealt with was great. He was very helpful and professional. Also, the people who set up the bed did it fast and took the old stuff out, which was really great. Now, I don’t have to sleep in a recliner. I can raise the head and the feet on my Craftmatic, and then I can sleep.

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    Reviewed July 13, 2019

    I originally bought a Craftmatic bed 13 years ago. It got burned up in a house fire, and I wanted to replace it. I got another one and it's just really good to be able to adjust however makes you feel the best way to sleep. I like being able to sit up. Craftmatic is the best.

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    Staff

    Reviewed July 13, 2019

    I love Craftmatic Adjustable Beds. I have bad back problems and it really makes me sleep at night. And having my legs up in the air is really helpful. I had an excellent sales representative. We got along fine and I enjoyed them.

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    Staff

    Reviewed July 12, 2019

    Having body pain, I wanted the adjustability and Craftmatic gives you very comfortable sleeping positions. The mattress is super comfortable. I love the bed, and I love the massage feature too. It’s awesome for getting to sleep. The sales rep was awesome as well.

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    Reviewed July 12, 2019

    I purchased a Craftmatic because of its up and down and being able to adjust the height. I like raising the head up and down and being able to rest better at night.

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    Staff

    Reviewed July 11, 2019

    I would not own anything but a Craftmatic bed. A neighbor told me about Craftmatic and now that I have one, I enjoy being able to reposition it. Their sales representative was great, too.

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    Sales & MarketingStaff

    Reviewed July 11, 2019

    For more comfort when sleeping, I purchased a Craftmatic. And I'm very satisfied with my experience with their sales rep. I enjoy the bed's feature of the head coming up. It's more comfortable when I'm in bed to do anything. I would definitely recommend Craftmatic to a friend.

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    Sales & MarketingStaff

    Reviewed July 11, 2019

    I purchased a Craftmatic since I needed my husband to be able to sleep in a bed again and not in a reclining chair. We've had it for about six years and we enjoy being able to adjust it. The sales rep was excellent.

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    Customer ServiceStaff

    Reviewed July 8, 2019

    Called numerous times having 2 twin beds repaired over the first year. They blame you for sleeping in the bed wrong, getting in and out of the bed wrong, why it breaks. Servicemen that actually repair the bed tell you they are not allowed to repair the beds correctly. The warranty on both beds are just a couple of weeks past the one year warranty and one is not functioning at all. Even though you don't get to use the bed for a full year because they break and not allowed to be repaired correctly. Everything is your fault after the first year. Then they use the you're disrespecting me blame game so you are even more embarrassed on the phone so they can yell at you. The service department is very unprofessional. I can not recommend anybody buying their beds.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed June 21, 2019

    Salesperson (Anthony) helpful. In about 5 days after ordering, the bed was delivered, set up wrong by delivery (motor in wrong port, etc.) so would not work. No manual either as delivery did not leave it and was supposed to, Craftmatic said they would send out since June 6th, it is the 21st, have not seen it yet. 2 repairmen later and 15 days later, bed still broken and part to fix the bed today dead on arrival, so the part did not even work. It is like a comedy of errors and nothing would get done if I was not pushing, pushing Craftmatic who have problems obviously with internal processes or even the companies they contract out to myself, and I do that because I am in pain in this bed that they sent and it is our only bed. To make a long story short, I have not slept well since I had it and have had back spasms and even the mattress already has a problem already.

    Customer service people are nice except Jackie, but that does not get the bed fixed quickly. Because I have a disability and can't lift the mattress to get the allergy cover off to take pictures of the mattress, and I gave the delivery men money to do that for me, we come to an impasse because I need to send her photos with the cover off or she will automatically reject the issue. I am not physically able to take the cover off and my husband has a disability as well. She says I have "my rules" and you have yours referring to my inability to be able to take allergy cover the mattress to take the photo. As is, I had slipped the delivery men a few bucks to put the mattress in to begin with. Well disability is not my rule, I am disabled and can't lift the bed, it is not a rule, Jackie. I can't do what you ask and there is no compromise.

    I asked for an inspector to come out as clearly the repairman saw the issue, which they could not do. Of course they can't even talk to the repairman because he is not their bed expert, but a repair guy. No compromises, taking my money seemed easier for Craftmatic than fixing the broken bed and dealing with the mattress. While it is very hard to get out and go to stores, and this is why I chose Craftmatic--that and my mom and father had one and it liked it, I guess I am going to have to send this mess back and go shopping because my problem is not solved and the mattress already has an issue breaking down so I feel like I am falling off the bed all the time and that twist my back. I do not think the mattress will hold up given the 15 day experience and there are not many choices in mattresses.

    Okay, I may have just got a bad apple of a bed, but that is not why I am rating my experience a 1 factoring in the whole experience thus far and the pain in my back since I got this bed, which at present can't be adjusted even, it is the amount of time I have spent on hold, talking to reps, and coming up against obstacles to resolve the problem. These people sell beds to a lot people with disabilities or have health issues, so perhaps Jackie who is a manager should take a disability sensitivity training because her comment was offensive.

    Something that was supposed to resolve a problem with some surgery upcoming has turned into a nightmare, problem after problem with Craftmatic, and a worse sleep than my old 15 year, which was pretty worn bed. I never expected such an experience. At this point I hate this bed and I am not too fond of Craftmatic either right now. Will we resolve this, I do not see how at this point, especially with the mattress issue already. I am very frustrated, stressed, and disappointed.

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    Reviewed June 9, 2019

    I purchased Craftmatic’s best bed and was told it would be delivered by Friday, well Friday has come & gone. Now I’m told it will be be another ten days before delivery. Can’t stop process now and just go to a different company because they will charge me $750.00 to cancel out. So my bed that is paid for, is setting approx. 60 miles away. Everyone has blamed this on each other, until now it’s my fault. I live 50 miles north of St. Louis, MO. I’ve been charged $ 250.00 for delivery. All I can say is beware of this company’s practices. They get your money and then could care less about the customer.

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    Reviewed May 30, 2019

    I'm disabled, and the Craftmatic adjustable bed helps me get up and down. It moves me into positions where I don't hurt as much. I'm in chronic pain, and the bed has been a blessing. I've had one since the 1990s and this is my second Craftmatic bed. If I can't get out of bed by myself, the bed helps me. I can crank up the head, and also the feet to take some pressure off my lower spine. I got the heat, and I'm really happy I did. My bed welcomes me and it keeps me warm. It is fantastic. It is the best investment I ever made, and I will continue to be a Craftmatic customer as long as I live. I would definitely recommend Craftmatic, and I have recommended it to my friends and will continue to do so.

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    Sales & MarketingStaff

    Reviewed May 29, 2019

    I purchased a Craftmatic adjustable bed and I really enjoy the head elevation and the foot elevation. The head elevation helps me and the foot elevation helps me with leg swelling. My experience with the Craftmatic sales representative was excellent. And with the team that assembled my bed, they were intellectually sound with all of the questions I had. I recommend Craftmatic. I was very pleased with the experience. And I'm very pleased with the bed and with the firmness of the mattress. It is fantastic.

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    Punctuality & SpeedStaff

    Reviewed May 29, 2019

    Craftmatic is a wonderful bed. I had been looking for a bed that allows me to raise my head and my feet when I sleep at night. The Craftmatic lets me do that and it's very comfortable. I'm so glad that I was able to get one so I can sleep again throughout the night. The service and the follow-up are so good too. I was so pleased with the service that they gave me, including the prompt service and the explanation on how the bed works. My experience with the sales representative was outstanding. He explained the bed to me, how it works and what to expect, and I told him what I wanted. He thought Craftmatic was what I needed and would meet my expectations, and it certainly did. I'm very pleased with it. On top of that, customer feedback is important for the company and I thank them for asking me how it's worked out for me. I'm certainly willing to vouch for Craftmatic because it's a great bed and I would certainly recommend it to a friend.

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    Reviewed May 29, 2019

    Craftmatic Adjustable Beds fits our lifestyle so we got one. I like being able to raise the head up. We were very happy with everything.

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    Reviewed May 28, 2019

    I was using a hospital bed and it was most uncomfortable, and I heard about Craftmatic on TV. I'm handicapped, and to be able to adjust the head and the foot with my Craftmatic bed is just wonderful.

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    Staff

    Reviewed May 28, 2019

    I had an excellent experience with Craftmatic's rep. Since getting one of their beds, I've liked the adjustable head and foot raising features

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    Sales & MarketingStaff

    Reviewed May 28, 2019

    My husband and I both thought it would be a good cause physically to have the Craftmatic beds. After his death, I wanted to change to a queen size one rather than having two side-by-side that made a king size that were individually operated. The sales reps were excellent both times. I enjoy the bed because I can change my positions whenever I want to. I gave my old one to a friend and she is enjoying them as much as me with my new one.

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    Sales & MarketingStaff

    Reviewed May 28, 2019

    My parents liked their Craftmatic so much, I decided that I'd try one. The vibration makes my back and legs feel good. The sales rep was good as well.

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    Sales & MarketingStaff

    Reviewed May 27, 2019

    I’ve had Craftmatic for years and I love it. I like the massage because I enjoy it. Plus the sales rep was fine. I would recommend them overall.

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    Sales & MarketingStaff

    Reviewed May 27, 2019

    My experience with the Craftmatic sales rep was absolutely great. I bought a Craftmatic adjustable bed for health reasons. I enjoy the elevation part of it. The whole bed is very comfortable. Elevating my feet and my head helps my back a good bit. And the vibration feature is really great too. I would recommend Craftmatic to anybody.

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    PriceStaff

    Reviewed May 27, 2019

    I couldn't sleep. I purchased a bed from a different company and it was the worst experience that I have ever had with any bed. The cheaper models that you buy normally in a store did wonders and did a better job than this extraordinary bed that I had purchased. So, I decided to go with Craftmatic and see what the results would be, and it's been wonderful. The sales rep was very helpful. She explained everything in detail, answered all of my questions, and I was very pleased with her. With Craftmatic I'm able to sleep and I almost don’t wanna get up. It's very comfortable and relaxing. I love my Craftmatic. I definitely would recommend it to anyone. Whether you're having a problem or not, it's just a good investment.

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    Sales & MarketingStaff

    Reviewed May 27, 2019

    Craftmatic has good sales rep. And with the bed, I enjoy the head up feature.

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    Reviewed May 26, 2019

    I enjoy the adjustable part of the Craftmatic bed because I've had several operations, and it was a big help to be in and out of bed. Overall, I would recommend it.

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    Craftmatic® Adjustable Beds Company Information

    Company Name:
    Craftmatic Internet Sales/Craftmatic Mattress
    Year Founded:
    1978
    Website:
    www.craftmatic.com