TaxAct

Their support was great but my taxes got too complicated for me to do them myself. I needed PA and CA state plus federal. I had several K-1 forms from Charitable Gift Annuities with multiyear deductions carried forward for 5 years even though I could deduct 50% off of my income (now 60%). And their price got too high, the difference between having them done and doing them myself became smaller and smaller. Took me days and days to complete, having them done took 2 hours and $90.

I love Tax Act because they are a reputable company recommended by the IRS. Very user friendly. Very accurate tax filing. That get you the most refund in a timely manner. And it was free for federal and state. I highly recommend this tax service to everyone.

I've always used TurboTax, was very pleased with my decision to change. They had an issue with downloading the PDF from TurboTax but that is resolved. It was very easy to navigate through the screens. A very nice experience. My refund came very quickly and can't beat the price-free.

I love this company. I have been using Taxact for 15 years now. You go step by step and even review before you submit the final. They offer so many different packages to fit every need you could have. I have had to call and use a tax professional several times because I was lost. It was simple and not at all a pain like I thought it would be! They make it so simple and easy and their customer service is outstanding!

Tax Act is quick and easy to use. It prompts you through the entire process and transfers your info from the federal return to the state return as you fill out the federal. It is free to file both returns if you are taking the standard deductions. I've been using Tax Act for years and have no plans to change.

This used to be the best service around after TaxSlayer went goofy. Well nix that!! TaxAct is now ungodly expensive and their cruddy software refused to file my return...then it filed TWICE!! It was totally their fault. You can end up filing multiple times...no warning and no way to protect yourself from this laggy glitchy ** filing problem. I CALLED TAXACT AND THEY AREN'T EVEN THERE!! YUP... nobody's home. They had a storm. Nobody's answering the damn phone. So I emailed. They send me a clueless message about some stimulus check. Bottom line...Now I have to paper file my taxes!! They suck. They should be helping with all of this!! Not cool. Never again, TaxAct...ever.

Don't know what the hell TaxAct was thinking this year. They raised prices by a huge amount this year - would have been $140 to file vs. maybe 80-90 last year and 60-70 the year before. Almost doubling the price in two years is crazy for something that hasn't really gotten much better. TaxAct used to be a good mid-range online tax service that wasn't the best but was a good value. No more -- I switched to H&R Block. It was less than half the price through Amazon and frankly its easier to use with slightly less obtuse explanations. It also went a little bit faster because of the better import tools. Wish I had switched last year but had years of history with TaxAct already.

I've used Tax Act for years, ignoring the problems in navigating the site, because it was reasonable. But this year they changed the pricing, and most importantly they didn't tell me the price until I was ready to file. The price more than doubled from last year (from $60ish to $140) for the same type of return. When I complained, they refunded $25 to me (after initially offering $15). This will be my last year with them. Honestly, it would also be less confusing if I do them by hand, like I used to do!

I have downloaded the TaxAct program for many years without an issue. The download version is now too expensive, so I decided to use the online version to file. After completing the form, I discovered that there was an error in the calculation of total deductions. About a dozen attempts to reach customer service were automatically ended following an automated message that stated that due to the high call volume they couldn't take the call.

Taxact used to be an easy reliable program to use, This year it was about impossible. I'm self-employed and had a very hard time finding where I needed to input my info, Such as I got all the way to the end of the federal and I was never offered to input my work mileage. I spent over 2 hrs trying to track that and other sections. Very confusing program now. I finally quit and went to Turbotax, completed and filed my federal and state taxes in 30 minutes. Tried Taxact one more time for my Girlfriend's taxes where the only input needed was her income, mortgage interest, HSA and property taxes. Same results, It was all over the place, 45 Mins. Quit and used Turbo. Complete in 20 minutes.