TaxAct

I have talked with their customer support about how a field is calculated on the CA 540 return. Started the discussion in February 2023. It's now April and they still haven't been able to determine. I talked with an agent that spent over an hour trying figure it out. He ultimately reported it to development. They also ask me to file a "feature" request - it's actually a bug. I call back to determine the status, the agents want me to start over explaining to them what the problem is.

This is the 2nd year using. Last year no problem. This year I had problems correcting my State return and no one was able to help, not even the "expert asst". The representatives did try to help, but they are not experts. Each time I tried to resubmit, I was asked for a credit card to pay again since it was the only way to resubmit. I was given a refund of $101, but my return was rejected again. No one was able to help me correct the state return and resubmit without having to pay yet again. Needless to say, I will be using TurboTax next year. I hope it will be worth it. It can't be any worse. Why does it insist on asking for last year's AGI and pin number in order to pass it through. I don't understand this.

I have used TaxACT for years. This year's 2022 return was flagged by the IRS. I tried to contact TaxACT and on the other end of the phone I found out I was talking to an answering service. No help at all.

I have the same story. I filed last year and was NOT exactly overjoyed with the service because the algorithm they use would not let me file a long form because I had several items that I could claim on my taxes as deductions. They literally want to have as little interaction with users as possible to maximize THEIR profits. NOW my problem is that I can't get back into my account to try and transfer as much information as possible - but I can't get pass the LOGIN screen. I know my username and password, but I can't get past the verification protocol because it WILL NOT SEND ME THE CODE TO MY CELLPHONE.

They don’t take accountability for messing up my taxes not only was I forced to file papers, because their program messed up, so far my Statevtax was changed and my federal tax has not even been looked at yet because I had to send paper taxes. TAXACT IS A HORRIBLE SERVICE. DO NOT USE THEM.

I thought when I did taxes return on site it was free but they want to charge $107 for state and federal taxes totals. So it not free as I expected it to be free but like always it never free as always hidden fees and exactly like turbo taxes. They said to sent you need to upgraded to pay.

I was using TaxAct for about the past 5 years. I finally decided I had enough. I have a rental, and also deliver for a delivery service. So I had to pay for the business tax portion. The way Taxact shows their costs is absolutely suspect. My bill was always more by the time I was done, AND the program itself is made in a way that you often feel forced to pay for extra services. For instance, it posed a question regarding one of my "company's", but did not specify which company it was asking about. I went crazy trying to figure it out. It wasn't until I was done and submitted an answer I realized, the company it was asking about I no longer had, it was from the previous year. But if I did not answer the dam question, I could not proceed. Therefore, my taxes were submitted incorrectly to the IRS.

I completed my taxes through TaxAct on 4/18/22 and I stress the word "completed". Entered all requested information, license number, PIN, etc. Pressed submit and presumed I was done, especially because my credit card was charged on that same date. I thought it was odd that I didn't get an email stating that all was well, but I get dozens of emails daily and I delete most of them, so I thought I had accidentally deleted theirs. On 4/30/22 I double-checked my account and found that my taxes had NOT been submitted (even though they charged my account). I accept the fact that I should have been more proactive in keeping track, but I also expected that TaxAct would have contacted me to let me know that the submission was still outstanding. And what held it up? Nothing that I can determine.

I've used TaxAct for many years with no problems and gave it a five-star review each year. This year it's unusable. In years past, the process was smooth. This year, the program skipped several sections in the federal tax return. On one occasion, I was stuck in a loop. Clicking on "continue" took me back to the topic. The last straw happened when I was prompted to address some alerts after completing my return. TaxAct said a form that was specific to me hadn't been filled out. It told me how to access the form. I clicked on the form, and it was prefilled out with my husband's name and social security number. I couldn't change the form to my name and social security number. So I will spend my Saturday starting over with TurboTax or something similar. I will not use TaxAct again.

I hired TaxAct, I had a call with an accountant, I uploaded my docs, I paid $279.95 for the "full service" option and then...nothing for over a week. I continue to let the account know I cannot access anything and am ignored. I cannot choose to "Schedule a Call" because the drop-down is greyed out and says "All agents are busy". It is also impossible to reach a human being by calling the TaxAct Customer Service #. I want a refund fo $279.95 for the "full service" option that resulted in no service. I am disgusted and other consumers should be, too.