TaxAct Reviews

I talked to an agent and was informed that it was very easy to set up a fraudulent TaxAct account, and that is how a fake account was set up in my name after a data breach for a large company. I reached out to TaxAct's fraud department. They have no phone number, agents cannot transfer calls to them and they do not call you when you provide a phone number. Repeatedly, I asked what was the scam phone number on my account. TaxAct Fraud keeps responding about the return, no matter how many times I tell them I am not asking about information on the return. There is no efficient way to contact the fraud department, and they will not answer your questions. They are not accredited by the Better Business Bureau either. I would not recommend doing any business with them because their security is low.

Writing this on behalf of my mom who used TaxAct this year for her taxes. When using the application she mistakenly put some info in incorrectly however, when she later tried to edit and find the file itself there was no record of it at all. Apparently, once you complete the return there is no longer a record of it on Tax Act. She also paid extra to get the premium product from Tax Act and customer service could not help her resolve this issue at all. Wouldn't recommend using Tax Act.

Terrible service. I did my taxes which I did the basic because I only have 2 W-2's and nothing else. I completed the federal fine, which I paid $50 for, then it was time for the state. I paid an additional $60 for the state. When it was time to complete, I was prompted to pay for the deluxe package. I did not want it, but could not move forward without upgrading. I tried calling customer service, but was told they were closed. I made this call during business hours, I even check the AI chat, who responded with, "I know it is business hours, but my system is showing no agents available." I was frustrated. Finally I did the upgrade to continue filing, and I was suppose to get a code. An additional $90 and I never received my code. I tried to contact again for clarity, and again customer service was closed and the AI says I need to request a new code, which was never an option on the page. I paid over $200 and still cannot file. What a scam.

Cost of self employment filing is way too high for only making $614 with delivery driving. I do like the improvement this year of being able to take pictures of your W-2s.

You have become overpriced. Another tax prep service completed my federal/state taxes (with expert help available) for $26. Tax Act quoted me over $100 for the same service. It saddens me, as I had used Tax Act for over 5 years.

I changed from TurboTax to TaxAct in 2020. BIG MISTAKE! It turned out it was a real rip off. I paid for the deluxe addition to make sure I don't have problems. Five years later, in 2025, it turned they never filed my taxes neither the IRS or the state taxes. I tried calling several times, I had to use tricks to get ahold of a customer representative. Just to be told that they filed my taxes but the IRS did not accept them because of double filing. Lies, since I talked with IRS on the phone and they did not receive my taxes. So I lost more than $15,000 + the payment for TaxAct. Do not ever use them, unless you have money to give away....

I am an older retired person and I created a total mess by trying to use TaxAct. When I purchased the "extra" help - I found out that it was not the one I needed, so now I am up to over 75 dollars for help and still am not filed. I finally got to where I am attempting to pay my taxes and their program tells me I need to buy more help from them to get the IRS to accept my payment. My frustration level is getting off the charts after doing the personal "long forms: for over fifty years..

Used them for years, filed one return a year for the last 20 years. Now I get an error message saying I've filed more than 5??? Individuals preparing more than 5 tax returns need to have an EFIN. To apply to become an authorized IRS efile provider... etc. Wtf? DO NOT USE. This is clearly an error on their part, but they refuse to fix it, or else they say they will take a week? When I phoned them twice they said I could ONLY contact the efile department by email and they take a week to respond. Garbage.

Absolutely terrible! Incompetent preparer took a month to file and when she did she claims there was a tech glitch which caused the upload to be an incorrect version of both my state and federal taxes. I have the IRS sending me letters now and the State is asking me to pay instead of sending me a refund. It has been impossible to reach the preparer or her manager, the customer support is arrogant, not helpful and simply useless. I can't believe this business is operating in the USA! Also their reviews on the website are locked, so you can't leave a review directly. The disclaimer clearly states they reviews are compensated. Stay away and don't get in the trouble I am in now!

I would give no stars if was allowed. Totally deceptive about fees and refund advance. These pukes deny the refund advance and then charge me $55 for Republic Bank to transfer my refund, ** tax act and ** republic bank, I could of filed for free but used Tax Act because needing refund advance, total scamming, lying bs. Hope both go out of business and bankrupt.