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TaxAct

TaxAct
Overall Satisfaction Rating 3.64/5
  • 5 stars
    68
  • 4 stars
    85
  • 3 stars
    46
  • 2 stars
    29
  • 1 stars
    23
Based on 251 ratings submitted in the last year

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TaxAct is a software program that helps you file your state and federal taxes. The software provides step-by-step guidance for preparing your tax return, whether you are filing a basic federal return or are a self-employed user looking to get all the deductions for which you qualify.

BOTTOM LINE

TaxAct is tax-filing software that guides you through tax preparation with a question and answer format. It lacks the frills of some other tax software, but it also offers a lower price point.

PROS
  • Accuracy and max-refund guarantees
  • Variety of helpful tools
  • More affordable than other programs
CONS
  • Fees for state returns
  • Less accessible customer service

Top TaxAct Reviews We Found

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Rated with 5 stars
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Verified Reviewer

I love Tax Act because they are a reputable company recommended by the IRS. Very user friendly. Very accurate tax filing. That get you the most refund in a timely manner. And it was free for federal and state. I highly recommend this tax service to everyone.

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Rated with 5 stars
Verified Reviewer

Easy to use, asks all the right questions and provides answers you might need in each category. Brings up items that the average citizen does not think of without help. This is the 5th year that I have used TaxACT for myself and family without any problems.

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What is TaxAct?

To get started with TaxAct, visit its website to determine which plan is right for you. TaxAct has four plans to choose from:

  • Free: This plan works well for straightforward claims. The company recommended it for filers with dependents, college expenses or retirement income. The package handles W-2 income, dependents, child tax credits, current students, retirement income and more.
  • Deluxe+: TaxAct says this is its most popular plan. It’s suitable for homeowners with deductions, credits and adjustments. Customers get everything from the free plan, plus itemized deductions, mortgage interest, real estate taxes and more.
  • Premier+: This plan benefits users who have investments or rental property. It offers prioritized support. The plan has the same features as the Deluxe+ plan, plus stocks, sale of homes or other investments, investment income expenses, rental property income and more.
  • Self Employed+: This plan is for self-employed taxpayers looking to maximize their deductions. Users get everything from the Premier+ plan as well as year-round tax resources, help with freelance, business and farm income, personalized business deductions and more.

TaxAct provides a $100,000 accuracy guarantee and a maximum-refund guarantee. You have access to your returns for seven years after the filing date.

How does TaxAct work?

Once you sign up for TaxAct’s services, you can begin filing your tax return for free. You're not obligated to pay until you've completed the return and are ready to file. Like other tax software, TaxAct uses a question-and-answer format to guide you in preparing your taxes. Support is available through the entire process.

TaxAct will help reduce your risk of being audited by checking for omissions or other errors. It offers a real-time refund status, so you're always in the loop about your refund progress. There are also some free tools on the website, such as a tax calculator, self-employment tax calculator and a tax FAQ page.

TaxAct pricing

TaxAct has a plan for every budget and need. It offers a free plan for filing federal taxes. Its popular Deluxe+ plan costs $54.95, while the Premier+ plan is $79.95 and the Self-Employed+ plan is $109.95. There is an extra fee for state filing that ranges from $29.95 to $54.95 per state.

TaxAct FAQ

Can I use TaxAct for previous years?
E-filing of previous years isn’t available with TaxAct, but customers can print their completed tax return and mail it to the IRS. If you’re looking to purchase previous editions of TaxAct, downloadable programs are available as far back as 2012. Online programs are offered for the previous year.
Is TaxAct really free?
TaxAct offers four plans: Free, Deluxe+, Premier+ and Self-employed+. Customers can choose between the free plan or one of the paid plans. State taxes still cost $29.95 or more per state filed.
How do I contact TaxAct?
TaxAct offers email and phone support. Customer service hours vary depending on the time of year.
What bank does TaxAct use for refunds?
TaxAct partners with Republic Bank & Trust Company for refunds. You can choose to have your software fees paid from your tax refund. The IRS deposits it with Republic Bank, which deposits the proper amount into your account.
Who owns TaxAct?
Blucora owns TaxAct. Formerly known as InfoSpace, Blucora is a financial service provider.
Is TaxAct free for federal and state taxes?
TaxAct is not free for both federal and state taxes. There is a charge per state filed.
Does TaxAct charge for direct deposit?
There is no fee for direct deposit. Your banking information can't be changed once you input it, so it's essential to make sure the information is correct. Otherwise, the IRS sends you a check, which can take up to six weeks.

Is TaxAct legit?

TaxAct is user-friendly, affordable software that just about anyone can use. With extra features and plans for every budget, we think TaxAct is a good option for first-time filers or people who want a completely online filing service.

TaxAct Reviews

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How do I know I can trust these reviews about TaxAct?
How do I know I can trust these reviews about TaxAct?
  • 3,058,338 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 4 stars
Verified Reviewer
Original review: March 2, 2021

After 10 years of use, TaxAct has proved to be a solid and efficient software. The price is less than the others and still offers the same services. The process is streamlined and the prompts are easy to follow, especially with investments and a rental property. After gathering your paperwork and info, it takes a few hours. It has itemization and educational tools and "Xpert" help if you have a question. Audit protection is extra. I'll continue with Tax Act until I need to hire tax professional.

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Rated with 5 stars
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Verified Reviewer
Original review: March 1, 2021

I have used TaxAct the past couple of years in order to file both my state and federal taxes without any problems whatsoever. When they say they are able to file the most accurate return, they mean it. I say that because they allow more options to choose from when it comes to deductions, for instance, when filing. The platform as a whole is simple to use and the pricing options are quite fair, as well. You can save even more, (20% off the cost of your federal filing), when you visit their website via the following link: https://refer.taxact.com/s/**.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: March 1, 2021

    This program is simple to use, and free because I just use it to check my hand done returns. It seems to catch any mistakes and omissions so I just keep restarting it until I get it right. If I really need it, I can opt for the pay-for version and file that way but have not had to do that as yet.

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    Rated with 4 stars
    Verified Reviewer
    Original review: Feb. 28, 2021

    I have used TaxAct for about 10 years now. My taxes have grown more complex since I started, with me now needing to use their small business package. Once I have all my tax documents, I typically sit down one evening and walk through the process on TaxAct's website (it's browser-based so you don't need to download any software). It usually takes me 45 min. - 1 hr. to complete, which includes multiple reviews and checks (both by myself and flags that TaxAct brings up to review). I've been really pleased with it and like that I can easily download a copy of my completed form at the end, which I keep for my records. I decided to first try TaxAct when I went to a major tax preparing company and it cost about $250 for the person to sit there and ask me questions and they enter it into their computer. I can save a lot of time and money by just having TaxAct ask me the questions and I fill it in accordingly. Really, really easy to use.

    3 people found this review helpful
    Rated with 4 stars
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    Verified Reviewer
    Original review: Feb. 6, 2021

    I have used TaxAct.com to prepare and file my returns for the last 4 years. It's an easy to use application that has gotten even easier each year. I have a complicated return that is made so much easier using this site. The only reason I gave it 4 stars is because the fees have gone up quite a bit since last year. My return cost so much more than I expected with one fee after another.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 18, 2021

    I/we have used TaxAct to e-file our tax returns since before 2015. This year, for the 2020 return, I selected TAXACT free e-file through the IRS portal. Of course, since I was already registered with TAXACT, it asked for our logon credentials. We have a very, very, very, simple return, as simple as can be, but, still, it takes hours to gather everything you need, go to various sites to get information, and complete the return. After all of that, without saying anything about price until both the Fed and State returns were ready to be submitted, with full refund of our withholding on both, TAXACT said it would cost $124.90. Previously, for the years I can still see, it was $37, $29.95, $29.95, and $79.95. That secretive pricing policy, with no upfront information, is a pure scam!!!! & good luck trying to get ahold of anyone at TAXACT. I emailed them, with no reply, and when I started CHAT, I was at 59 minutes!!!!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 13, 2021

    I've used TaxAct since 2008, but now have no choice but to find someone else. Their site is insanely glitchy, you can't amend your returns, the screen are locked and navigation is glitched. They do have customer support...for $50! LOL besides that no actual customer support...not even an overseas helpdesk. LOL corporate frauds! Whatever, this is America what do you expect? This is crazy since their prices have skyrocketed. The price tag of ~$30 turned out to be ~$200. They add in hidden fees and filing charges at the end. Complete SCAM!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 6, 2021

    I had to call my bank and dispute charges for fraudulent charges. I am now going to report them to the BBB. No one will answer your call at customer service. This is a scam!! This website switched me over to the deluxe service without my permission, which is only a rip off.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: April 1, 2021

    I did tax prep professionally for 13 yrs, and then brought clients to my home and started using TaxAct. I found it as competent as my pro-software (H&RB) But the past 4 yrs, the prices have skyrocketed, and the past two years I had odd nonsense "red-alerts" that prevented me from e-filing the returns, and the 'bug' was trying to say I needed to file forms in a more expen$ive version!! That is totally untrue. Support is pretty much non-existent, too! Time to find another program.

    3 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: March 25, 2021

    I used TaxAct for 2019 and prior years’ taxes. It’s not the most user-friendly software, and like TurboTax, they began overcharging a couple of years ago. I continued because I wanted the ease of importing the previous year’s information. HOWEVER, I just tried to do my 2020 taxes. THEY HAVE NOT EVEN BOTHERED TO UPDATE THEIR SOFTWARE TO INCORPORATE CARES ACT BENEFITS. BIG THUMBS DOWN. I switched to another program (not TurboTax), which I guess I shouldn’t share in this review. It was much cheaper, way easier to use, and most importantly, it did have CARES Act benefits incorporated.

    3 people found this review helpful
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    TaxAct Company Information

    Company Name:
    TaxAct
    Website:
    www.taxact.com