TaxSlayer Reviews

I use to use Taxslayer over other big companies like TurboTax to save a few dollars. Until I found an issue on my tax forms and they said they couldn't change because it was paid for. Even though it is impossible to see the forms until you pay for them. Keep in mind that they weren't efiled yet. Just paid for. On top of that their self help section had incorrect information and told me that I could make the changes to that section. I pointed this out to their live chat and they admitted that the help section information was incorrect but told me they still wouldn't change the incorrect information on my return and that I would have to file with the incorrect information on it. My suggestion it that you are better off paying the little extra and stick to reputable companies like turbotax, H&R Block, etc

I used Ramsey TaxSlayer in February 2025. Although I had trouble uploading my return from the previous year, the software let me continue without doing it. Since this was the first time doing it myself, I used the version where the questions were asked and I filled in the answers from my W2 and 1099. The return was accepted by the IRS and I expected a refund. March 16, 2026 I get a letter from the IRS saying they changed the return and I owe $1,288. When I called TaxSlayer, I was literally told, we only take your money and have nothing to do with helping you. She then gave me the number for the IRS, which was ridiculous just trying to get a human, which never happened.

Went through the whole process. Continued to turn down the the upgrades and continued to file for free. Nowhere does it tell me that it automatically updated me to a higher package due to the HSA in my taxes. Nowhere did it tell me that it would be charging me $61 to file and another $41 to deposit it into my bank account. Nor do they really inform customers that it goes through a 3rd party bank to process that means you get your return significantly longer than normal.

I recommend only using for Federal Tax Form. Not recommended for state. TaxSlayer is not up to date with current state income tax changes. I always do my state tax separately because it's free in my state to efile (CO) and really doesn't take long to fill out the info manually. However, I fill out the state return in TaxSlayer first just as a comparison, then I delete before filling my federal. This year Tax Slayer said I owed $79 in state taxes, but when I did my state taxes directly it showed a refund of $458! It's probably worth the time to compare federal returns in different apps as well, since clearly they are not foolproof.

Entered all my info and was the most frustrating experience as I was never able to get it completed. Kept getting errors telling me to enter data that was already entered. Also asked for Municipality and when I asked what they were looking for no one could answer me. Also had a pension from a state I did not live in and they had no idea how to enter this so I could get a refund due to the taxes I paid on the pension. I guess if you have a simple return it might work but if you have anything that is not straightforward beware. Their support was awful.

Awful company, they upgrade your services and your packages without telling you and then take it out of your taxes. And customer service is rude as hell and not helpful. I will not be using them again. It should be illegal to upgrade your package and then take it out of your taxes.

My tax situation is not terribly complicated. About 12 years ago when I was in the military I started using TaxSlayer because it was free to me at that time. I have continued using it out of sheer laziness and not wanting to hunt down previous years returns. This software has gotten worse every year that I have been using it, like a budget airline it has become filled with ads, extra surcharges and fees.

Big scammers! I don’t recommend anyone using this platform. I purchased a 45$ do it yourself but they deducted my refund in the amount of 100$ without my consent. Their customer service is very bad and unprofessional

Have used Tax Slayer for many years. In the past, there was online help if you had a problem. I had to pay extra for that, but I didn't mind, as I knew I could get help if I had a question. This year, there is no live online help. If you hit the help button, it gives you two choices that are not even close to what I needed answers for. Confusing to find what I need. Cannot see an overall review of what I have put in, and runs me in circles. Been trying to do this for the last 5 hours. Tomorrow I will find another service and start over.

TaxSlayer’s software cost me just under $10,000 due to a persistent glitch that has been widely discussed and complained about for the past two tax seasons—search Reddit, Facebook tax groups, or TaxSlayer’s own community forum and you’ll see dozens of people describing the exact same problem. When I called for help, two of the three representatives I reached were openly rude: one brushed me off with “that’s just how the software works” and the other sighed loudly every time I spoke. The third agent, who was very nice, wouldn’t confirm the bug exists or that it’s a known issue; she simply said she’d “check with her higher-ups and get back to me”. Paying bargain-basement prices feels great until the program quietly robs you of thousands and the support team treats you like a nuisance. Steer clear unless your return is dead simple and you never need actual help.