TaxSlayer Reviews

I use to use Taxslayer over other big companies like TurboTax to save a few dollars. Until I found an issue on my tax forms and they said they couldn't change because it was paid for. Even though it is impossible to see the forms until you pay for them. Keep in mind that they weren't efiled yet. Just paid for. On top of that their self help section had incorrect information and told me that I could make the changes to that section. I pointed this out to their live chat and they admitted that the help section information was incorrect but told me they still wouldn't change the incorrect information on my return and that I would have to file with the incorrect information on it. My suggestion it that you are better off paying the little extra and stick to reputable companies like turbotax, H&R Block, etc

I used Ramsey TaxSlayer in February 2025. Although I had trouble uploading my return from the previous year, the software let me continue without doing it. Since this was the first time doing it myself, I used the version where the questions were asked and I filled in the answers from my W2 and 1099. The return was accepted by the IRS and I expected a refund. March 16, 2026 I get a letter from the IRS saying they changed the return and I owe $1,288. When I called TaxSlayer, I was literally told, we only take your money and have nothing to do with helping you. She then gave me the number for the IRS, which was ridiculous just trying to get a human, which never happened.

Went through the whole process. Continued to turn down the the upgrades and continued to file for free. Nowhere does it tell me that it automatically updated me to a higher package due to the HSA in my taxes. Nowhere did it tell me that it would be charging me $61 to file and another $41 to deposit it into my bank account. Nor do they really inform customers that it goes through a 3rd party bank to process that means you get your return significantly longer than normal.

I recommend only using for Federal Tax Form. Not recommended for state. TaxSlayer is not up to date with current state income tax changes. I always do my state tax separately because it's free in my state to efile (CO) and really doesn't take long to fill out the info manually. However, I fill out the state return in TaxSlayer first just as a comparison, then I delete before filling my federal. This year Tax Slayer said I owed $79 in state taxes, but when I did my state taxes directly it showed a refund of $458! It's probably worth the time to compare federal returns in different apps as well, since clearly they are not foolproof.

Entered all my info and was the most frustrating experience as I was never able to get it completed. Kept getting errors telling me to enter data that was already entered. Also asked for Municipality and when I asked what they were looking for no one could answer me. Also had a pension from a state I did not live in and they had no idea how to enter this so I could get a refund due to the taxes I paid on the pension. I guess if you have a simple return it might work but if you have anything that is not straightforward beware. Their support was awful.

Awful company, they upgrade your services and your packages without telling you and then take it out of your taxes. And customer service is rude as hell and not helpful. I will not be using them again. It should be illegal to upgrade your package and then take it out of your taxes.

My tax situation is not terribly complicated. About 12 years ago when I was in the military I started using TaxSlayer because it was free to me at that time. I have continued using it out of sheer laziness and not wanting to hunt down previous years returns. This software has gotten worse every year that I have been using it, like a budget airline it has become filled with ads, extra surcharges and fees.

Big scammers! I don’t recommend anyone using this platform. I purchased a 45$ do it yourself but they deducted my refund in the amount of 100$ without my consent. Their customer service is very bad and unprofessional

Have used Tax Slayer for many years. In the past, there was online help if you had a problem. I had to pay extra for that, but I didn't mind, as I knew I could get help if I had a question. This year, there is no live online help. If you hit the help button, it gives you two choices that are not even close to what I needed answers for. Confusing to find what I need. Cannot see an overall review of what I have put in, and runs me in circles. Been trying to do this for the last 5 hours. Tomorrow I will find another service and start over.

TaxSlayer’s software cost me just under $10,000 due to a persistent glitch that has been widely discussed and complained about for the past two tax seasons—search Reddit, Facebook tax groups, or TaxSlayer’s own community forum and you’ll see dozens of people describing the exact same problem. When I called for help, two of the three representatives I reached were openly rude: one brushed me off with “that’s just how the software works” and the other sighed loudly every time I spoke. The third agent, who was very nice, wouldn’t confirm the bug exists or that it’s a known issue; she simply said she’d “check with her higher-ups and get back to me”. Paying bargain-basement prices feels great until the program quietly robs you of thousands and the support team treats you like a nuisance. Steer clear unless your return is dead simple and you never need actual help.

I've used this software for 5 years now and it is really not worth paying for. The interface is not helpful and is downright confusing, even for someone like me with like lots of knowledge and experience. It doesn't allow you to do some crucial functions specified in IRS instructions, such as attach a statement to your return to explain a recharacterization (on Form 8606). The search function within the software is unhelpful / nonexistent. And customer service wait time is ridiculous, only to be met with unhelpful AI and then semi-rude and somewhat unknowledgeable real people. In the end, to be told to print and mail your complex return is the dumbest advice ever. I mean, do these people know anything about the IRS?!

I just found out Tax(scam)Slayer did not submit my 2023 tax return. Customer nonservice told me they don't submit returns to the IRS. They only have a program to prepare them. They now claim I didn't hit the submit button even though I filled out form 8879 which is an efile signature authorization. I asked to then allow me or them to efile my one year late return which they rejected. I then tried to get a copy of my 2023 return which was not available because (I) never efiled my return, DO NOT USE TAX SLAYER

Worst software I have ever used. It will not allow you to review or print your return until you pay to use the software. Any other software allows you to print it so that you can review it. After paying for the software and printing it, it would not allow me to return to Taxslayer to file it. You have to go to e-file.com to access your return. I did 3 different returns and could not access any of them in Taxslayer. Therefore, I redid them again. I contacted Taxslayer by phone and was told you had to go to e-file.com to access and file. I have never had this issue with any other. Don't use.

So bad!!! Ever!!! Didn't file the tax return for me and charge me $50 dollars. I paid the money and still got to do it by myself. I called the customer service to resolve the issue and it was so bad service. It didn't help me with anything. I got so mad! Never use it again!

First time using Tax Slayer for 2024 tax return after using Turbo Tax for 7 years. After waiting 3 weeks I get a letter from the IRS saying I need to call them to verify my identity. After verifying my identity I waited another 3 weeks and I called them back. The lady said I need to wait up to 9 weeks for my return. This is a horrible experience, and I might be getting my tax return in late May. I will never use tax slayer again. If you are reading this, please don't use them too.

I decided to do my daughter’s tax return which should be very easy. However, had one twist where a company issued a 1099-NEC (nonemployee wages) and this triggered the need for a Sch C. I went w/ the “Guide Me” option and have been stuck in a loop for a long time as the system just tells me something needs to be fixed. Went to use the Chat option they say is an option but there isn’t one.

I have used TaxSlayer for 2023 and 2024 tax years. I use the interview option. I have used HR Block and Tax Cut software in the past. The software was relatively easy to use. When it asks questions, the explanations of what the "legalese" questions mean are not as in depth as the competitive software but a layperson such as me figured it out. 2024 season seemed a little easier than 2023. I am retired and only have SSA, dividends and interest to address. No state tax where I live. I recently was notified by the IRS that my 2023 returns needed to be amended. When I reviewed their documentation, TaxSlayer almost doubled my standard deduction.

TaxSlayer makes you agree to allow them to share your information prior to filing after you have inputted all of your information. I truly regret using them. It was a serious mistake.

I compared Taxslayer to TurboTax prices and it seemed like a better deal; however, I'm going to end up paying a bigger price for Taxpayer. If you do not have tax experience, it's better if you pay a little more and have more transparency.

Taxslayer went from being my best to worst tax preparer. Instead of quickly direct depositing my tax refund as in all prior years now they said they could not direct deposit, but would send a check(!). Even worse, for no good reason two checks. Which of course can lead to lost checks and that's exactly what happened. Lost one check. Then insisted I get a notary to fill out a document cancelling check so they can resend. But even when I did that unreasonable step they didn't send the promised check. Said I'd have to deal with IRS!! Two months later still don't have my tax refund!!!

I'm a small business owner, and chose to go with Taxslayer for my 2023 taxes. While their website and interface were user friendly and easy to use, I felt rushed through and I had additional information to enter and was not provided opportunity to do so. I received a letter from the IRS a few days ago indicating that there were glaring errors in my return, to include several pages missing. Some to include the first two pages of my return, proof of income, and then proof of quarterly taxes filed. Whether this was a glitch or not, something like this should not be overlooked.

My daughter qualifies for Free but when we get to the State filing, it flips to Classic and asks for $40 to file State. I have tried it three times and no matter how little I ask, it still flips to Classic and wants money without giving me a choice.

I had a major issue with the state return. If I could have seen all the forms before paying I would have spotted it but in order to see forms you have to pay first. After doing my federal return information the state only took a couple clicks. So I paid and after printing the return found it had used my withdrawals from my IRA as income which in PA is not taxed. Messaging TaxSlayer didn't help so I used the PA state gov site to resubmit the return.

This has to be the worst site for being able to get back into your account. I tried the address on file with the IRS, and my mother's address, for kicks, apparently. They alleged that both were wrong (they aren't), or that there was some error and I couldn't be logged in. You can't just reset your password, apparently, and customer service? I don't think that their customer service are actual people, as it just reiterated what the "forgot password" button told me to do.

I assume that this is the worst tax prep website available since I cannot imagine any that could be worse. My tax returns include a schedule C (self-employment) so, thinking that it would be easier, I went through the entire process using their help method with its "guaranteed maximum refund" and it came out to my owing over $5,000, which was more than I had ever had to pay. So I started over, filling in my expenses directly and I came out owing $500. Also, there was no way to save a page. The only option was "continue" which meant that if I returned to a page it was often blank and I had to reenter the same information again and again.

TaxSlayer states no fee for certain users. My college age daughter who has a couple of W-2s for marginal income from summer work and part time position on campus has recently had her tax refund charged for

I expected there to be a charge but the number of stupid unnecessary add-ons I had to unsubscribe from was annoying to say the least. There was a box to uncheck to not sell my information to marketers which is deceptive to again say the least. Finally when I get through the whole process I cant print my own tax return without shelling out even more money. Absolutely would not recommend. Try another product or file by hand. It's worth it to not give them another cent.

Updated on 03/21/2023: Then, they refunded me $63.20 instead of $99.85. But according to my selection - I used the basic/simple plan - it should be $63.20 (only reported for my Nebraska State w2 without other issues included). Again - I won't use Taxslayer again - terrible experience and cost more than I needed.

I'm trying to do my part-year state returns and the program allows for no user allocation of wages. The software leaves some wages unreported. Trying to get someone at TS to help takes forever and they don't seem to know anything about how to do taxes. In past years, as this year, I've noticed they keep changing the software throughout the tax season. Would be nice if they could have write the software correctly from the start!

I created an account. Put all my personal info in. I was told it was successful. When I attempted to log back in, it said, "There were no records matching the criteria I provided." I was linked to the software through...there you have it.

Just like in last year's return, Taxslayer is filling in random numbers for Line 38 of the Michigan Home Heating Credit. They are not using Table A from the instructions as they should. I was the first to bring this to their attention last year and again this year. So their 100% Guarantee is false advertising. I claim 2 exemptions for State as my adult son lives with me, but he is not on the lease and does not share in the rent. If someone else DOES share in the rent, then this line needs to be recalculated. Taxslayer is assuming that just because I claim 2 exemptions that we share rent and we're all on the lease. It's a wrong assumption.

I've used a variety of electronic filing services before and TaxSlayer is by far the worst one. If you'd like all of your deductions and credits skipped out on, then this is the one to pick. Sure, the UI looks good but the user experience is awful. None of it makes sense. You can't even find the stuff that you're looking for/need the reason why you're filing taxes in the first place. The biggest irony is this program will say congratulations, even when it fails to do the simple things that you'd expect from any sort of tax filing service. I would never recommend this company and their program to anyone. Unless they don't mind not receiving the tax return that they deserve. I would give it -1 Stars.

I finally received a clear explanation from TaxSlayer about what they believe is the error involved, and it was not on their part but on the part of the IRS. They also explained that their "IRS Inquiry Assistance" is only to "research, review, and suggest next steps". I did have to ask, after 4 emails with unhelpful responses, for my inquiry to be bumped up to a supervisor; after that is when I got the very helpful, clear, and very prompt responses. I did reach an IRS agent today after multiple attempts, and although it took over 4 hours on the phone, he did finally determine that the extra tax was indeed a mistake on their part and will be corrected.

I’ve used TaxSlayer for my past two years' tax returns. My returns are very simple, no additional forms, just 1040. Both of my returns had errors that resulted in me owing money (plus interest) to the IRS. The first time, I was able to see what the error was, I made a mistake that could have easily been avoided with more detailed info about the entry. This year's error, I cannot explain at all! I have no idea how the amount entered on my return was calculated. I will not use it again.

I filed my taxes and agreed to pay a fee of $40. It took months to get my refund, the program never calculated it correctly, and there were constant errors and delays when trying to do my taxes. By the time I got my return, they had already been hounding me for the money they said I owed which was supposed to be taken from my tax return. What they don't tell you is that they are charging you $40 extra dollars to have a third-party bank deposit the money into your account as well as another $40 for whatever state taxes I had to do and other fees.

I had no issues last year with Taxslayer, even though it was harder to use than TaxAct, (which cost more). This year Taxslayer was a nightmare. The site kept crashing around 4:30 pm, on 4/18, after I had spent an hour inputting my information. Finally gave up and tried the next day. I was able to finish filing, paid, and efiled. It keeps getting rejected, because of a PIN number, which I had written down in 3 places. I've tried everything, but no luck. They tell you not to worry, that you can print and send your return, but even that's not clear on how to do that and my refund will most likely be held up for months.

Seems like a well laid out site, but it is slow and cumbersome. What’s worse is that it constantly encountered unexpected errors or various sorts. It recommended closing all browser tabs/windows to fix the issue which is ridiculous. I finally tried this and it kept happening. It forced me to login each time an error happened and kept having me verify my identity, but 80% of the time I did not receive the verification code. The whole process was incredibly frustrating, I kept trying because I had time invested in setting up my account and tax returns, but eventually gave up and went with a site that turned out to be an A+++ site experience, FreeTaxUSA.

Four stars on your preparation for the busiest day in your business. I thoroughly enjoyed the three and a half hours of trying to file an extension while gently being “timed out” and having to log back in. Great fun Tax Slayer! Unfortunately I had to take my fun to another company - who by the way had me on my way within 10 minutes.

I'm trying to file a federal tax return using the simply free version of TaxSlayer, and every way you turn, they attempt to trick or force you into upgrading to a paid version. I have a very simple W-2 and that's all. I first tried to file free, but somehow ended up with the premium version. In order to switch to the free version, I had to delete everything I had entered and start over.

Due to faults in their programming, I had to file an amended return. Their own representative said it was odd that the program did what it did. They offered to escalate my problem to management. However, I was told the whole process would take several weeks and then they would make a decision if I had to pay for the amendment. Fine. I just wanted it over so I paid.