Intuit - TurboTax

We filed our taxes thru TurboTax on April 10, 2017. Our NC state tax was accepted that day including payment info to pay our state taxes. On July 14, 2018 we received a notice that our state taxes were not paid with late fees and penalties. TurboTax did not submit our payment. I contacted TurboTax. The customer service representative tried to help. I was told that NC did not accept online payments, but for some reason, TurboTax allowed my return to process and accept payment information. Their website showed everything being processed on April 10, 2018. I was told that a supervisor was going to call me. I was emailed a case number. Two minutes later, I received another email. My case was closed. TurboTax costs us over $116 in penalties and interest.

If you use this be prepared for the program not to open completed past returns, lose information and if you pay for audit defense throwing your money away. Worthless. IRS audit now going on for over 4 years and Intuit and TurboTax has only made it worse!!

I used TurboTax to do my 2017 State and Federal Taxes. It was received on February 4th and notified that the taxes for the Federal was accepted. It is now June 24 and I still have not received my refund. Contacted the IRS and they researched and told me that my refund was sent to TurboTax on February 22nd. They are now investigating and will contact me in four weeks as to why they have not forward the refund to my bank account.

I prepared my taxes for the first time this spring with TurboTax. The amount of taxes owed they came up with was incorrect for the State taxes of North Carolina and the address to send in the State taxes was incorrect so the State of North Carolina did not receive my taxes. Then I had to pay a $100 late fee to the IRS and retrieve my State tax money from the incorrect address which takes several weeks. I will not be using TurboTax again.

This year when doing my state income taxes, TurboTax doubled the amount of state income tax from my W-2, costing me to expect a refund, when I owed. I was also charged a penalty and interest. Turbotax has become increasingly costly and errors like this one are unacceptable. I'm done with them. An alternative would be to go directly to your state's revenue site and file online with them. Less money, more accurate.

I have always been a consumer of TurboTax since I can remember. However, this year was awful! TurboTax charged my $239.00 for a simple joint filing with dependents tax return. When I called to inquire why I was charged for the employee service (as if I was an independent contractor), I was told it would be refunded. However, in order to receive a refund I would need to pay the entire $239. I went ahead and paid the $239 with my debit card, called back to request a partial refund and was told it would take 5-7 days.

I've done my taxes with Intuit every year since I joined the military (6 years now) and I've been mostly satisfied with the service. Their late political grandstanding is disgusting and I won't encourage that level of unprofessionalism by continuing to do business with them. They've begun cancelling and refunding all transactions they deem related to firearm purchases. Gun mugs, gun shirts, gun glasses, and sometimes actual gun sales. They're so bothered by the notion of an armed American citizen that they feel the need to cobble their business into a political platform. Like any business that alienates half of its customer base, you will be burned for it. It's an Orwellian effort at worse, and a childishly misguided business decision at best. I'll do my part to ensure you learn your lesson, Intuit.

I will never use TurboTax again! I used their program online and it showed a return of $20.00 for state taxes. I paid for the extra services and to file my taxes online. I got a letter from the state tax board stating we owe. I tried to contact TurboTax, but seems they are very difficult to get a live body or even an e-mail response when they screw up. No, I did not make an error in my input. I checked very carefully and reviewed everything before I submitted. I now have to figure out how I'm going to come up with $1000 in 5 days, which is impossible.

They don't tell you when you choose to have their fees deducted from the return that you will be charged basically the same amount to your account several months later for "processing fees" from that option. I will not be using this tax service again.

So my refund was short 35.72 with tax... Good way to lose a long time user. I shouldn't have to search small print after the fact to find it. My trust is gone. Bye. Good company... Greasy at $ marketing...

I typically use TurboTax every year with no problems. So, you would think customer service would be able to handle a loyal customer with ease. Well, that's not the case here. I had purchased their regular tax service and had added their alleged "expert service" to my package as I had a tax question that I needed help with. The alleged "expert" gave me bad and wrong advice! Which ended with me having to file an amended tax return. I called TT for a refund for the alleged "expert" service because it was wrong and they told me that even though it took all of 12 seconds to remove the money from my bank account to pay for it, it would take them 3 months to issue a refund for the service. Imagine.

I have used TurboTax for years and have used them for the last time. My tax refund was delayed due to my having to provide proof of COBRA payments because I was disabled and unable to work. It was taking too long for them, so I got a letter they were taking their fees out. I told them, "No, you can wait for your money just like I am waiting for mine." I was supposed to get my refund in March, instead I got it in May. They helped themselves to my account anyway before my refund got deposited. I told them I had ELECTRONICALLY AGREED TO WITHDRAWAL WHEN REFUND IS RECEIVED. It didn't matter. They helped themselves to my bank account anyway. So they have been BANNED from EVER taking ANYTHING out of my account again. I would STRONGLY ENCOURAGE USE OF ANOTHER tax preparation firm. If you have given them authorization for taking funds out, revoke it now!!!

I have used TurboTax every year for the past 25 years or so. Always liked the product until this year (2017). It now is horrible to use with a maze of silly questions that do nothing but guide you into areas you don't want -- in the past you were always able to easily input your data and see everything that it affected. That is all gone --- you are stuck with their stupid questions and I found almost certain to end up with an incorrect return. I have a MBA in Finance and can find my way around a 1040 pretty well. I did not agree with the TurboTax results on this year's return but filed it anyway as I was swamped and figured that I would do it again manually this summer and find an amended return. I heard from both the IRS and California within 30 days of filing our 2017 returns that I had overpaid both returns and they were sending me back the overpayments -- the amounts were substantial. I know I will never use TurboTax again. It is a product to AVOID.

I purchased the downloadable cd for business for 2017. I received CPA advice and his remote help to change the 1040 to reflect the resolution for a tax question. However, the resulted 1040 didn't reflect what was entered in the software input's parameter and although I paid for a full review from the TurboTax team, this error escaped the TurboTax team and was discovered by the IRS. When reviewed with a TurboTax professional, the TurboTax professional discovered that the tax software in fact placed numbers on the wrong line. When we tried to do an amendment, that form - 1040X had wrong line information. The TurboTax professional put in a escalation to address this so that I could do an amendment.

I was charged $179.90 for live questions. Last year I was not charged for this. This is a new charged. I was not made aware of this charge until I was about to pay! They said they could not remove it because I use it! Told them I was not made aware of this charge until after I used it. I DO NOT FEEL IT IS FAIR TO CHARGE SOMEONE EXTRA SERVICE IF THEY ARE NOT MADE AWARE OF THEM. I ask to speak to a supervisor. They left me on hold for 15 minutes until they closed. This is not the first time that have done these. Will not use them again! We not recommend them to anyone.

Turbo Tax Canada 2017 - The worst software we have ever used. We paid $57 for that package. Very convoluted and there are minimal instructions. It takes you into infinite loops if you want to make one simple change. Unbelievable. Not even worth as free.

This sucks, you cannot trust the questionnaire mode to do it right, it's full of bugs that can cost you a lot of money if you're not careful. And I just despise the fact that there's almost no alternative than paying a private tax to Intuit every year. Why are we allowing this? Why can't the government provide the same service for free? It feels like a mobile phone provider, ripping you off with the complicity of the government.

I never used TurboTax before, and decided to use it for my son since he is just a teenager who made only around $2000 last year. I received "an offer" of 40% off and gave them a try. After the entire process I was charged the full price, which it was even more than what his return was. And it was rejected at the end. Don't have anyone to contact to fix the problem. FIRST AND LAST TIME USING TURBOTAX!!!

I have been doing my taxes with TurboTax for years. I always got backlash on how the business was a scam and overcharged, but I consistently used the product. This year they showed their true colors. I completed my taxes and paid extra for the audit support as I do every year. I received a letter stating my taxes were under examination so I thought I was audited. I followed up with audit support and never received any assistance. Just an email stating to wait for the letters from the IRS. Some help!! Then I checked my account and noticed TurboTax charged my account (that I only provided for my direct deposit) for the fees that were to come out of my income tax return. When I called I got the runaround for over 60 minutes and still never got a true reason why they charged my account. I will NEVER use TurboTax nor will I recommend them to any my patients or coworkers. I may be only one person but TurboTax lost a loyal customer.

TurboTax sent me an e-mail offering 50% off to use their product. I clicked that link, chose that option and proceeded to do my taxes for the next 2 hours. When it was time to pay it showed full price and not the 50% off. So before paying I got customer service on the line. She shared my screen so we were both looking at the same thing. She verified that I was supposed to have the discount but it was not showing and she could not get it to. After trial and error she told me to click the pay option on the screen and she was issuing a refund. Refund never came and several calls later the company's answer is that they don't know how to issue a refund because of the way it was paid so they won't. I'm told my solution is that the representatives that lied to me will be reprimanded. I've no doubt what they did is illegal. I've saved all my interactions with them and will proceed as far as possible to ensure they don't keep stealing from people.

When I e-filed my 2017 taxes on January 30 online through TurboTax's website I chose the standard free addition with the 1040A form. Which if you ask the cost for filing for that form on their website, it states $0.00 fee. When you begin the process of filing it provides you with different packages that they offer, with additional services that are included for a fee and you are also given the option to upgrade during the process, if needed. During the filing it asked about itemize for your gas, food and uniform. I begin to try to do that and realized it wouldn't be beneficial for the amount with the upgraded cost, so through the navigation I went back to the standard free filing (not itemizing).

I filed an online extension with Turbotax (a free service). I know I put my husband's name on the line for that purpose, but when Turbotax sent in the extension request it put my name on twice instead of his name on the correct line. The extension was rejected. I got an email with a button to click to fix my extension but when I signed into Turbotax there was no place to click to fix the extension. So I tried to get help. Their support number gives no support for free services. You have to pay for support even if it was a problem with their software. There is no email to get help. Their online help desk only sends you to answers that do not help get the problem fixed (they tell you you'd better just go to the IRS site and pay instead of having the extension applied for through Turbotax.) What a mistake using this company! Avoid them!

I recently filed my 2017 with TurboTax. I owed $180 and when it came time to pay the TurboTax system rejected my Debit Card... I went to the 1040.gov website to make my payment and received a confirmation number. This morning I checked my bank account and the rejected payment from Turbo Tax went through resulting in a duplicate payment! I know it's not a lot of money but the hassle to get it returned from the IRS I think will be monumental. I would really recommend to people that they don't try and pay their taxes through TurboTax, but print their return and just mail in a check.

I have used TurboTax since 2002 Home and Business. This year I had to download the version due to illness. Well, after I started, I realized that this was a huge mistake! I was very ill before, but, this just added to my misery... The program was awful. Was unable to retrieve my last year’s information. I had to edit almost everything. I could not get to a schedule C. At that point after hours of trying I gave up (I had closed the business anyway). Then I had to pay $119.00 for download (cd costs 89.00 in stores then another 39.99 to file and I have heard people are getting charge another 39.99 for processing). Note. $39.00 processing charge was not shown on my print out.

I e-filed in early February and got a complete hard copy of the form. In early March, when I tried to check "Where's my refund" IRS indicated that they never heard of me. When I went back to my return virtually all of my income had been deleted. I had to go back and reenter the information and again e-filed. My returns, both state and federal, were rejected by IRS leading to the state return being rejected. After a frantic search to get their telephone number I spoke to a "techie" who told me to resubmit the return. Still no success.

So these programs have become a real black box where you cannot see exactly what is going on behind the scenes because I guess they are afraid if you see the tax forms you will just copy the data and go somewhere else. Anyway I looked at a form that I ended up not needing in the self-employment program. I only needed the Deluxe program and they DO NOT LET YOU DOWNGRADE. They tell you just clear your data and start over. Who is going to spend another 5 hours on this crap? NO ONE SHOULD USE THIS RIPOFF Program that won't let you pick the right version at the end.

TurboTax Premier CD software should come with a warning... Beware to those who need to divide income between 2 states. Or more correctly, dividing your wages between GA and NC. We spent hours trying to get TurboTax Premier download of NC state tax return software to allow us to enter the correct split of income between the 2 states... it cannot be done. GA state tax return software appears to work ok. The NC state return software will take the change, then you will go to the next few screens and save your changes.

Yes if you can actually believe it I think that TurboTax has actually reduced my intelligence by using it. They use a tiered sales system and want you to upgrade, they effectively make you feel stupid and need their help because they withhold information and clear CRA tax references. Maybe clever, but very resentful practice. I chose the "regular" paid return, with much pressure to upgrade. I've done my taxes many times on paper, so I have a reasonable understanding of how things work when filling out a return. I later did another person's taxes on SimpleTax and it was a much more straightforward experience, with line-by-line CRA references and done in a fraction of the time. Using computers was supposed to make taxes less stressful, thanks a lot TurboTax for ruining that, you suck. TurboTax contact or customer service in regards to their product is non-existent. P.S. I also realize "stupider" is not proper English, but I think it is a case in point.

IT USED TO BE EASY. Now it's clumsy and slow. GO "BACK" TO EDIT and you can easily lose entered data. You can get in circles where it keeps sending you back to the same pages. No warning of the $25 extra to e-file state until you are trying to e-file and it smoothly leads you to agree to the added charge by requiring you to notice the trap and to find a not obvious way out. Nor does it warn that you CANNOT e-file without last year's AGI. But no fear, IRS will send a copy in 5-10 days. So you get to that point at the very end and are offered the "option" to file paper (when every PO in miles is closed.).

Turbotax 2018 - Worst year EVER for TurboTax. After selecting my "free" software, and selecting my "Free State", this company charged me $229. AND the taxes are not correct, software showed that I owed taxes, however, when I printed them, it shows ZERO owed which unfortunately is not correct. Can't get anyone in tech support to assist. I want a REFUND!