Intuit - TurboTax

If I had gone with TurboTax even after their "expert" review it would have cost me almost $1,000. They did not consider all of the forms I uploaded. Luckily I caught it and will get my full refund. Customer support didn't have a clue. They tried to disconnect me when I took almost 60 seconds to reply but they left me on hold for over 5 minutes. Very incompetent and frustrating!!!

I bought Turbotax software for my taxes last year. It didn't work because I had Windows 7. The Turbotax container doesn't indicate Windows 7 will not work. Their customer service indicated they could resolve it. I tried working with them until the last filing day and was forced to buy their online package. I requested a credit or refund for the price I paid for their store package. They refused to give me a refund or credit for 2022. I've used Turbotax for 10 -15 years, but will never use them again.

I printed my tax return using TurboTax after they were suppose to E-file my return. After endless hours talking to Turbo tax who said if I did not "download" their software from my computer, they were not responsible and could not help me. I purchased a "disk" and downloaded from a disk. Problem: Two years later IRS said they did not receive my tax return nor the tax balance that I had provided Turbotax with my banking (routing and account) information. This is after I had copied my complete return when originally filing with Turbo tax. All the information on their completed form was correct and I thought nothing more about it. That is until I received a notice 2 years later from IRS saying they did not receive our tax return.

We used TurboTax for years then went to TaxSlayer to save money, but after TaxSlayer lost all our input data we went back to TurboTax. It costs a bit more, but at least TurboTax has never, ever lost our data. We had a question about our taxes at one point and the live Chat person on TurboTax was available almost immediately and was able to help with the issue quickly. We have never had any of the problems listed by other reviewers. Our experience with the software has been great. The live support we received was just the normal live chat that is available online - we did not pay extra for support. It is possible that closer to April 15 they are harder to reach, but most of the year they are there very quickly.

I am about to leave TurboTax/Intuit after being a customer for more than two decades because they refuse to let me contact whoever denied my request for a refund related to the fact that they double-billed me for both the online and desktop versions of TurboTax for three years.

Turbotax wouldn't receive information from the CRA properly, would only copy a few bits of information at a time, and then enter the information some more than once. Received zero assistance. I can understand why Turbotax is not registered for google ratings.

The free Turbo Tax ad I received was not free and I was charged for my 2021 taxes. I messaged them with no reply. They then made a mistake on my state returns. I live in one state and work in another. They apparently according to my tax preparer, do not have a good record in filing state returns in that situation. So I had to have my previous tax preparer file a amendment with the state returns, both. I was supposed to get a much higher amount from my state. It takes a entire year and half to have someone check your amended return. So not only am I out the money I paid Turbo Tax but I had to pay my tax preparer, and I am not getting my refund anytime soon.

Filed my 2022 taxes. 1) They filed I didn't receive a stimulus which I did. 2) They said to take tax bill out of my tax return which they do not make clear that they will charge 40 dollars for. So my 63 plus 49 I ended up paying them over a 100 dollars and when you enter bank account information it's not for the IRS it's a 3rd party company that's now got your information. I would suggest using a tax person and pay a little more. At least your information is safe. Never again will I use Turbo. Crooks. No wonder they got sued!

I have been a satisfied Turbo Tax customer for years. However, my daughter recently filed her return with Turbotax online and was supposed to receive a refund from both federal and state. After 9 weeks and still no refund, and many attempts to contact Turbo Tax, I've decided to file a complaint at the Better Business Bureau and also a Consumer Complaint with USA gov't. There is no option available on the Turbo Tax website to write an email, the only option for Contact Us is an 800 number. After spending several minutes trying to get past their robotic voice assistant, it finally connects you to a number where you remain on hold until you can no longer put up with it, and hang up. I will no longer use this company, and highly recommend to other customers to follow suit.

Good morning. My name is Shearry **. The reason for this complaint is because for a couple of years I have used TurboTax for a couple of years and up to this point I had no problem with them until now. On April 9, 2022 I filed my taxes with Turbotax and I put the correct information on my taxes. Unfortunately, during this time, someone filed taxes under my name and social security number by putting false information i.e. I'm married with a child and that's not true. They took my money from my refund without my consent. At the same time, they didn't send my full refund. I'm very disappointed with Turbotax and this is why I'm filling this complaint. Is there anyway you can help with this situation? Thank you so much.