Intuit TurboTax Reviews

Turbo Tax seems to be in business for the IRS. I use pay far less taxes when I used a independent CPA. They may have a little cheaper price, but when you end up owing $1000.00 plus to federal and you use to get that and more on a refund, then it is a ripoff. Something is definitely wrong with their computing.

WARNING: if you clone/upgrade your hard drive, it will void all of your Turbotax activations. Intuit provides NO notice that this will occur. The only way to contact Turbotax support is by phone. Their reps don't understand this problem, they have no defined procedure, and they will force you through remedial and irrelevant support steps. Support will require that you use another activation and if you've used them all you are SOL. They are unwilling and seemingly unable to reset or reduce your activation count. This is the only product I know of that includes the hard drive device id when validating the license.

I have used TurboTax for many years, this year however they added a service called Justanswer that starts to charge you $55 a month with no way to cancel, I had to cancel my credit card to stop it. It came up when I went to the help section in turbo tax, not happy at all.

Purchased through Amazon and 5 weeks later went to open the program and do my taxes. Software loaded, message displayed gathering info, message asked if I was ready to start? Replied yes and immediately a TurboTax error message displayed. 2 hours on the phone with turbo tax service manager and error message remained. Amazon return window was past, tech service was not successful. Deleted Program and said goodbye to a program I've used for over 20 years. Out 45$ and a bunch of time. Disappointed is an understatement.

I finally give up. TurboTax has got so bad, I’m forced to look elsewhere, even though that means the new company won’t have my past filings. Its instructions have become so ambiguous, I swear only they know what they mean. And then it crashed and I lost a long list of calculations. Unforgivable. The program is infuriatingly asinine as it won’t let you surf back to the point that interests you, and it makes you answer the same questions every time you return to a particular part.

In 2024, I used an upgraded version of TurboTax to complete my 2023 federal and state tax returns. Although less expensive than the CPA I had previously used, this still cost more than $200. Recently, I have been inundated with calls and emails from TurboTax to file again. I was then 'matched' with a 'tax professional' but then discovered - despite an advertisement in one of their emails - that I would not be able to meet this individual locally to discuss or physically drop off paperwork.

Intuit/Turbotax is a very dishonest company. Somehow they have stolen my identity and in two consecutive fake orders they charged one of my credit cards with products valued at $440. At no point have I been an Intuit/turbotax customer, ordered any products from them, or give them my personal and credit card information. Will be reported to every Consumer Agency possible.

I have used TurboTax for a number of years, the big complaint I have is when you have need for assistance. If you don't pay the extra 60 dollars (2025 cost) the people you talk to have almost no experience not just with taxes but with Turbotax itself. I wanted to know where turbotax pulled a number from, that seemed like a product question but was told it was a tax question. I talked to 2 people, and they had no idea. After 2 hours on the phone I gave up, I was told I would be contacted by a manager, but I was not.

I filed through TurboTax last year, which went fine but was relatively expensive. I went to file again this year and was charged $179 before I even finished filing, which was way more than last year. Once I saw the final price (which wasn't provided until after the process was nearly finished), I decided to use a free IRS provided website instead. After using the IRS website (TaxSlayer), I had a much more user-friendly time AND noticed discrepancies in the TurboTax filing. I learned that I actually owed $64, not $1, which is what TurboTax was about to submit.

Lost Returns and Extra Fees 0 help. I have used TurboTax every year, but this was a disaster, and I feel robbed. My refund was supposed to have been received February 5th. It is March 4th today. TurboTax took my payment for the IRS out of my account. The IRS never received it. I got a letter from the IRS after TurboTax had already said my state was accepted. I paid a second time directly to the IRS. I got an email from TurboTax that I had received my refund when I had not, and this was prior to an email on February 24th saying my state return was accepted. It is March 4th today, the state has not received my return. I used the free version to file both. $80 was charged to my account for the services, and I was emailed a receipt. TurboTax has responded to reviews during this issue, however has not responded to a single email or phone call. They absolutely do not back their guarantee.