Intuit - TurboTax

There was an error when completing my tax return. I probably spent three hours on the phone with their support trying to figure out why it was not including some information that was entered on the forms. Made a huge difference... initially I was getting $3000 back instead I owed $6000 between state and federal. $40,000 from a stock transfer from a 401 K to a Roth IRA did not show up in income. Fortunately I saw there was an issue and that the program could not be right before I sent it in. They did work with me but it was very tedious and never really figured out why it did not work correctly. We just managed to get the amount to be included. Not sure if anyone else would have a similar problem.

Using Turbo Tax number of years. Some Setbacks, my fault. The assistance of having a live accountant readily available online (chat) or phone call is awesome. Helped me thru all the screw-ups I did. Also with IRS. I wouldn't use other. I have used other and never had this type of assistance. The software and cost of filing is minimal compared to going to others or accountants. It's easy, fast, and returns same week. I pay Federal every year, with a credit card. You pay a fee to use your credit card but even that is minimal.

The Turbo Tax is very easy to use. If you get stuck the number to call for help is very fast and easy, just answer the personal questions and they can guide you through. Use easy to remember passwords, use easy to remember security questions. Print your forms out at any time. You can even start it up and come back another day to finish up. All your information is saved! Call the IRS number to find out if it went through, the website also has lets you know if you are missing anything. Overall a great way to file taxes without that high dollar charge for most places.

They advertise "free", but nothing is free. You need to pay to file state, and if you used it previously the program will fill in information for you if it is the same as the previous year, but that will cost you in the end also. It's a clever/tricky program, & you can't change your mind for that. Also, be prepared to pay for the services upfront, the cost they charge you for deducting from refund is ridiculous, not worth it. Otherwise, they are up to date with all tax cuts, and ask all the correct questions so you don't miss out.

I have used TurboTax for a long time because Intuit does do a very good job of boiling everything down for you so you can do your taxes yourself. I paid $40 for Federal and $40 for State this year, which is a good deal just to get taxes done, and I know that many people would say, "Man, I wish that was all it cost me to do taxes for a year." My major complaint this year is that it really seemed that every other screen was trying to up-sell me. It felt like each and every time I clicked on something, Intuit was trying to sell me something and that gets tiresome. I can deal with a few of those, but my request is that they dial it back. Other than that, I find the product to be wonderful.

Not only do they try to trick you into paying for the service, at one point of the process, they lock you into a screen where you have no alternative but to let them do a credit report on you, before they will proceed with your taxes. IDK what reason they would need your credit report, except to sell your information to other companies for loans. Time will tell, when I start to get all these emails and inquires regarding the info they gathered. I would think that would be a privacy violation... I will not be using them ever again.

I have used TurboTax for about 10 years for my taxes and this year, of all years, they messed up!!!! Because healthcare isn't required anymore, they left it out of the tax forms and not just me but 100's of people had to amend our taxes! Just because it wasn't mandatory to have health insurance didn't mean people weren't still on Marketplace Healthcare!!!! Why didn't someone think about that?! Not only that but because of COVID-19, the IRS still hasn't processed returns yet and there's no telling when we'll get them! I'm a single mom of two and needed it February!!!! I will NEVER use them again!!! Oh, and the cherry on top is they took their $80 for tax preparation!!! So messed up!!!

Told me to file it was going to be 0 dollars but they charge for every little thing. In the end my refund was negative. Never again. I heard A lot about them but never thought it was true. Will definitely not be using them next year.

Thanks to the idiots at Turbo Tax for the unnecessary delay of my COVID-19 stimulus check. How is it that after nine years, with no changes, for direct deposit, the IRS doesn't have enough information to send the check? I had to find this out on my own after people around me received their checks. They didn't use Turbo Tax. It turns out that others I know that used Turbo Tax and elected direct deposit also had the same problem.

You get what you pay for with this cheap company. They screwed my taxes up. Not only did they screw things up but after payment they have no way to fix things. Never again will I use them. They are more talk than action.