Intuit - TurboTax

I have been using TurboTax for over 10 years to file my return and those of my two grown children. This year we filed my son's return in January. No problem. In

February I attempted to file my return but got this message, "Your Illinois return is currently unavailable to view, print or download because some of the forms haven't been finalized." After waiting a few weeks I decided to contact Customer Support. I spent about two hours on three phone calls and she finally sent me a link to a download.

After I finished filling out all the necessary information, I then learned I would have to pay a fee of $39.00 for my payment of $59.99 to be taken out of my $231 refund with my net refund being $132. I will not pay this fee of $39 because it was not disclosed before filling out all the information especially when I have a tax consultant who will charge me $50 with no hidden fees. I will never use TurboTax again. Beware of the $39 fee taken from your refund plus other fees.

TT should be taken out of stores. It gave me a house tax credit that I should not have got. It gave me $400 income credit that I should not of got... It just did not look right. I was getting way too much back. So I took my paperwork to a tax place and for $75 dollars they made it right and took only 20 min. Glad I did not send in TurboTax. I took TT back to Target and they gave me a refund. Never again will I use TT. Use it if you want a letter from the IRS.

I used TurboTax for the second time this year. When I go into my 2017 tax return, the home page summarizes my refunds from Federal and State. Perfect, However, when I go into my actual documents, all the numbers are different and it indicates I owe $7000 on Federal!!! After doing a lot of research, I found a bogus 1099-R for a $40,000 distribution that never happened.

Been using TurboTax for many years and love it. It is exceptionally thorough and that is GOOD. Never ever had an issue from IRS on my returns. It has so many wonderful features that help ensure you don't miss anything.

I, like many others here, have used TurboTax for years. This year I figured it would be like the others, charged minimal for federal and state is usually free. This year, I was charged $60 for federal, $40 for state, AND they then wanted to charge $40 **JUST TO TAKE THE MONEY DIRECTLY FROM YOUR REFUND**, HOWEVER there is no warning to this hidden fee until you're about to click "pay". TurboTax has become a nickel and dime corporation, and makes a profit by scamming people through false advertising and hidden fees.

I’m a long time customer and was tricked into thinking I was getting a free filing. But I was charged double what the software costs at Sam’s Club and was not told until the end of a 2 1/2 hour filing process. I called, basically told I could opt out, but all the provided information would be lost.

After entering all our incomes and mortgage interest payment the due Federal and State taxes looked pretty much OK. Few day later due amounts looked same as before until I started to enter some more deductions (state car taxes, etc.); there was a message the $10,000 limit deduction for state taxes was reached and some deductions will not apply. But the HUGE SURPRISE was seeing the due taxes skyrocketing by $20,000 Federal and $3,500 State.

I have filed with TurboTax for several years now and I've always qualified for the free service. I realize that people should not expect services for free forever, so I'm willing to pay a little for a great convenience. Having said that, this year was like being nickel and dimed at the circus. Nothing has changed about our lifestyle/circumstances. We are in the same home as the last 6 years, no children at home, wages and SS income are about the same, from the same employers, and I get a tax credit from the Healthcare Marketplace as I have for the last 3 years. Nothing has changed. Except as I entered our income information, it wasn't clear where my husband's SS income should be entered.

For the past several years I found it impossible to load TurboTax into my windows based computer. It simply would not load. Had to contact TurboTax and get it to authorized a download of its program into my computer.

TurboTax walks you through the process, step-by-step. It’s so easy to use. If you have questions, you can ask the community, or a TurboTax agent. They are very responsive. I highly recommend TurboTax!

I used a new email address this year to file, and now my return has been put on freeze for 48 hours - the max they can hold it under IRS law. In the security email, it provides a phone number to call to "let them know" it's really me, but when I call, I am greeted by an punchable-sounding robot voice explaining my return has been put on hold because I used a different email. Okay, now why would you send me an email telling me to call a number that will tell me the same thing as the email??? The cheerful robot then tells me "no further action is needed." Does this mean my return has been unfrozen?? Will it be filed?? Who knows?? I guess I'll have to wait and see, because I can't actually talk to anyone about this without paying $30. That's some textbook extortion right there. Not impressed.

Up until the last step of the process, I was very pleased with TurboTax. It is quick and easy to use. I get to the LAST step, after a good hour and a half, and I get a message saying I must upgrade to Deluxe. It waited until the last possible step to tell me this, probably to push people towards paying the fee after all the time they spent entering information. It is not as "free" as it would lead you to believe, and I consider their methods predatory. Would not recommend.

I clicked on a link on my bank's website that was supposed to get me free TurboTax online ($80) discount. It took me to TurboTax, after I completed and filed my taxes I saw they had applied a $15 discount. When I finally managed to get in touch with customer no service, they informed me they do not give refunds. How stupid are they, I wasn’t asking for a refund, I was asking for the discount I was promised when I started the process. Too bad they have decided to steal money from unsuspecting users and have truly lost sight of what customer service is and taking ownership of a problem they caused. Certainly won't use them next year!!! Just hope I don’t have to listen to their obnoxious Free Free Free Free Free ad next year. Epic fail Intuit/TurboTax.

Their system doesn’t work for MC users. Hours and hours with tech support. WARNING. DO NOT USE TURBOTAX. It’s an inferior product and its staff is filled with inept uneducated people. STAY AWAY. Nasty people — it’s been a nightmare. My amended return was printed on the WRONG FORMS.

I filed my taxes through TurboTax and I have not received a refund yet and they don't know anything about it...very unprofessional. That is my money. I should have gotten my return by now. I don't think they did it properly.

I have used TurboTax on and off for several years. I now make use of the FREE edition since I am retired and have very few deductions. They also include e-filing with both the Federal and State return.

I just signed-up with TurboTax online yesterday to take care of my taxes...the whole reason for filing w/ TurboTax was because their commercials made them seem fool-proof and they were supposed to be quicker & cheaper than going in to H&R Block AND I could eFile which would get my returns quicker. THEY COST THE SAME as going to H&R Block in person AND they weren’t able to eFile for me because their system wasn’t accepting a number from my W2s at which point they directed me to the IRS “to push it thru” who told me they don’t do that, that it was TurboTax that needed to solve that issue. They weren’t able to solve my issue after being on the ph. for 2 hrs...TWO-HOURS! At which point they informed me I’m now going to have to MAIL-IN my papers and am still being charged $299 because they FILLED OUT MY FORMS!!! Aahhhh!!! NEVER AGAIN!!!

Well developed software app by reputable Quicken leads me to trust the tax legality & app reliability. I’ve been using it for a decade so my past tax return info is carried forward to the new tax year saving me time. Recently, I couldn’t find my printed copies of previous years and found it very easy to download them. Last year I needed CPA advice and found it incredibly easy & helpful to be able to get a CPA on the phone who could look at my return real time & provide advice on an unusual circumstance. I was able to file with confidence that my return was correct. Price is very reasonable compared to hiring a a tax firm.

The APP downloaded was missing some steps to complete my return and I needed to wait for the next couple of updates. It seems each year I pay more money for less features. I most likely will look into other applications for filing my future tax returns.

I have used Deluxe for many years. Now I can't access a live person online without paying an exorbitant additional fee to converse with an agent online to ask a simple question because it wants me to pay an additional $90 to ask a simple question about whether something is tax deductible & where to enter the information.

I bought the TurboTax premium CD this year with FREE STATE. When I got to filing my state in the program, it would not file until I paid $24.99. What happened to FREE STATE! It was a real come on and a rip off!

I have used TurboTax for years, and have always been happy until Intuit took $59.98 of my Federal Tax Refund to the benefit of something called Green Dot Bank. Perhaps I missed it when Intuit included a notice about what this Green Dot Bank was. Shame on me! Will I allow this to happen again. You bet your H&R Block I won't. After paying up front for the TurboTax software, I object to being charged again. I'm not coming back.

I purchased the TurboTax cd and did my 2018 Federal and State income tax. I have used it in the past and have had little problems. This year I e-filed to both the Federal and Illinois. Both accepted my filing and I was finished. I did owe Illinois a small sum of money. I printed out my Federal file with no problem. When I tried printing out the Illinois return, TurboTax stated that the State was incomplete. I needed one form from the state (IL-1040V) in order to pay what I owed. I went into the forms section of the program and there was my Illinois return. I tried to print it, but the program would not allow it. I spent most of the day trying different things to get this printed.

I have used the Deluxe version of TurboTax for my federal and state income taxes for more than 10 years and have been very satisfied. TurboTax makes complicated tax issues as simple and straightforward as they can be and the electronic submission option is most helpful.

I have used TurboTax for YEARS and this year is pure hell. The program pulls my Fed info into the MA forms and doubles my income causing questions to surface. I cannot change the amount in the MA 1040 form. I will likely end up just doing my taxes with pen and IRS forms. Waste of money buying TurboTax this year. Likely won't buy it again.

Easy to use, thanks to their step by step option. Customer service is helpful too in rare cases when you need extra help. Tried free Credit Karma online tax return: like day and night, stopped in the middle and will not use it.

I used Intuit TurboTax to file my taxes. The total cost quoted was 76.84. I was given an option to have the cost paid from my federal refund and chose this. There was NOTHING to say there would be additional fees or that my refund would go to another bank. I simply chose this option as it seemed the simplest way to pay. Had I known it was going to cost additional fees I would not have done so. I have not received my refund, and cannot speak to anyone since I "did not pay for customer service". After a lot of run around I found out my federal refund went to Civista Bank. This is not my bank and I did not authorize this. I then found out Civista has taken a total of $136.83 from my refund, also not authorized. They have not given me my refund, nor contacted me to advise they have had my money for almost a month. This is a total and complete sham run by Intuit in conjunction with Civista Bank in Sandusky Ohio.

I like the ease of navigating in TurboTax this year. Everything was going good until I had to pay for e-file of state. I always use a credit card. Note the extra 39.00 for taking it out of my refund. After about an hour I gave up and paid the fee. So instead of $24 I had to pay the $24 plus an extra $39. I have used TurboTax for 10 years. This is my last.

I have been using TurboTax for years and as always, it's very easy to use and gets your taxes done faster. But the fees being charged no longer make it worth it. This is my last year using TurboTax. The fees are over $300 for me this year and I don't have a business. I have 4 states I have to file and for each state they want $44 plus the $69 for the federal. Then when you e-file, get out another $24 per state return. BUT WAIT, THERE'S MORE! If you are getting returns, you get charged another $39 for "Return Processing Fees". It's too much TurboTax. I am done. Goodbye.