Intuit TurboTax Reviews

We filed joint return on 4/14/2025 for our last year return. We were told today, by IRS, they didn’t receive our turbo tax E-File and no one at Turbo will allow a new return to be electronically filed. Why I asked, was told they can’t send a new 1040 Tax Return because it just don’t work that way. This screaming Hag told me to print out one myself and mail it in so I can wait another 2 and a half months for my refund then proceeds to hang up on me! I will not use them again. Next year. This is after being with them for over 10 years and paying them too! She never even bothered to find out if it could have been a glitch in their software! She also said I could send a amended return but I found out that’s only if you have left something out. How’s that for paying extra money this year for Turbo Tax help if you need it….

It’s June 7th and they still haven’t properly filed my taxes. Joke of a company to say the least. They even had to get the “president's office” involved and still nothing has changed. It’s an absolute joke.

Absolutely trash - never work with them. They hate you and they just want your money. They will screw up your return/payment/communication with the IRS and will not ever try to help you. When you finally talk to them, they will just blame everyone else. Accountability 0%.

The customer service was useless. They did not seem to have any idea about filing and sat and read the onscreen instructions aloud, while continuing to tell me to click back or forward. They could not fix my problem and simply had me play with things onscreen so they could see if anything changed. The website also makes you pay before it submits your taxes, so I paid and then it ended up not being able to submit my taxes. I will not ever be using TurboTax again.

I had put most of my information on the site to save in January until I was ready to put the rest of my info in to file. Only my info was put in at the time. Someone from one of the Arkansas offices, took it upon themselves to file with my info and put a dependent on April of the 25. But I called the IRS and it's now being investigated. The only way this information was available was through TurboTax. That's the only way! I'm going to get you, you're finished!

In early April, 2025, I began my online Turbo Tax short form. I had used this service for several years. I was shocked at the completion that Turbo Tax indicated that I owed the IRS APPROX “90%” of my total income. In shock, I re-entered data at least 3 times with the same data. Every time the same outcome. Approx. 90% of my income. An additional $67,000 more than I already had paid.

I just got hit with a $7,000 error in my TurboTax return due to an incorrect calculation on the tax of my Social Security income. The error cost me an additional $5,000 in taxes. This means in the future, I will need to double-check TurboTax's calculations carefully. This was an inexcusable error in the software.

I have used Turbo tax for the last 15 years. The last 2 years the website has become less user friendly and got more expensive. When I filed my taxes this year the program made a math error regarding my child tax credit. It caused a several week delay on my tax return and we received about $500 less than Turbo Tax calculated. I spoke with their customer support, and they stated that Turbo tax would pay the difference and refund the product cost. Both were lies. I will never use Turbo Tax again.

I struggled as first time user. Even phone help struggled so I had to print and mail. I submitted everything for direct deposit of my return, but It's been a month and I am still waiting for my return. Next year I return to a tax preparer.

I've used Turbo Tax for several years now, with no problems until this year. After filing and completing the payment portion, somehow, I was billed twice. Once for $63.87 and the other for $126.85. This occurred within a minute of each other for the same tax return. After seeing the two charges on my credit card I called customer service and was referred to their website to explain the problem which I did. The website stated an answer would be given with 5-7 days. Time went on and no reply, I repeated the problem at least three times. finally, I received an email from a Lauren W. stating I was not doubled billed, I don't know what else you it could call it. I've provided both transaction numbers and the amounts. I really don't think they can see past their nose.