Intuit - TurboTax

After not finding my Intuit Turbo card from filing my taxes this year I was trying to find a way to get a new one of course because of Covid-19. And the delays of our state it puts a delay on everything that we do in our daily life and confuses us at times because I got confused and I was getting ready to give up. What I did was I had moved from a location that I did my taxes where they have on file. So I was putting my new address in and it kept booting me out because it was not the address they have on file.

There was an error when completing my tax return. I probably spent three hours on the phone with their support trying to figure out why it was not including some information that was entered on the forms. Made a huge difference... initially I was getting $3000 back instead I owed $6000 between state and federal. $40,000 from a stock transfer from a 401 K to a Roth IRA did not show up in income. Fortunately I saw there was an issue and that the program could not be right before I sent it in. They did work with me but it was very tedious and never really figured out why it did not work correctly. We just managed to get the amount to be included. Not sure if anyone else would have a similar problem.

Using Turbo Tax number of years. Some Setbacks, my fault. The assistance of having a live accountant readily available online (chat) or phone call is awesome. Helped me thru all the screw-ups I did. Also with IRS. I wouldn't use other. I have used other and never had this type of assistance. The software and cost of filing is minimal compared to going to others or accountants. It's easy, fast, and returns same week. I pay Federal every year, with a credit card. You pay a fee to use your credit card but even that is minimal.

The Turbo Tax is very easy to use. If you get stuck the number to call for help is very fast and easy, just answer the personal questions and they can guide you through. Use easy to remember passwords, use easy to remember security questions. Print your forms out at any time. You can even start it up and come back another day to finish up. All your information is saved! Call the IRS number to find out if it went through, the website also has lets you know if you are missing anything. Overall a great way to file taxes without that high dollar charge for most places.

They advertise "free", but nothing is free. You need to pay to file state, and if you used it previously the program will fill in information for you if it is the same as the previous year, but that will cost you in the end also. It's a clever/tricky program, & you can't change your mind for that. Also, be prepared to pay for the services upfront, the cost they charge you for deducting from refund is ridiculous, not worth it. Otherwise, they are up to date with all tax cuts, and ask all the correct questions so you don't miss out.

I gave Turbo the benefit again because it was successful with last years' tax return. This time around, not so much. After patiently navigating the platform for nearly 4 hrs, with all my small business and work itemizations and deductions, it still had me owing a huge Federal amount, no matter what changes and corrections I made. Turbo has slipped the bill this time. I switched to Easy Return, and got my refund correct.

I have used TurboTax for the past 9 years & have been very pleased. However, doing my 2020 taxes this year was a nightmare. I had to spend 8-10 hours (total) on the phone with various Turbo Tax specialists trying to fix the problems I was having due to glitches in their software. And because one minor problem ultimately could not be fixed, and because you can’t e-file unless every last minor problem is fixed, I had to print out my returns and File By Mail the old fashioned way, which took me even more time & additional expense for postage. I will also not get my refund this year — which is substantial — in as timely a manner as I would have if I had been able to e-file. I will definitely think long & hard about whether I want to use TurboTax again next year for my 2021 taxes. It might be a good time to try H&R Block.

I used TurboTax for my 2019 taxes. They charged me when it started out free. They said I owed the IRS $2,000.00 and proceeded to a link for me to arrange monthly payments. They never filed. Never again. I can’t get a real person to answer the phone, since I changed my email address and phone number. They refuse to acknowledge me. I was lucky one time and the agent did some digging and confirmed I paid but no other information was available. After 8 attempts and the late fees continue to build. I’m left with my only choice, hiring a Lawyer, be smart, do your homework.

TurboTax is a real slimy money-grubbing black mailing organization I will never use them again. They never answer the phone for assistance. I have to amend my 2020 taxes because of their mistake. For no reason they made me fill out the same w2 on my record then doubled my income. At the end of my filing they would not proceed unless I pay $80.00 to change from the free edition to the deluxe or start over. They are a disgrace & I was a long time customer!! Good riddance forever!!!

I have used H&R Block for years, but they didn't have the proper form for unemployment. So, I used TurboTax. I thought they had a really nice site. I paid extra money to e-file federal and state. I paid extra money for everything. However, the e-file was rejected twice due to 2019 AGI. So, I contacted a tax expert that I had paid extra for, and she told me I had done everything right and to resubmit. But of course it was rejected again. With the time it took to find out it was rejected, resubmit, and then snail mail to the IRS, I have lost two weeks. In addition, our refund will be greatly delayed since we didn't have the ability to e-file. I don't know who dropped the ball (IRS or TurboTax) because I am seeing other TurboTax complaining about the same thing. Next year I will just use the IRS site to file taxes. I heard that it is actually free unlike the supposed other companies that say it's free but then charge you tons of money.