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Intuit - TurboTax

Intuit - TurboTax
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Overall Satisfaction Rating 2.24/5
  • 5 stars
    41
  • 4 stars
    22
  • 3 stars
    16
  • 2 stars
    11
  • 1 stars
    164
Based on 254 ratings submitted in the last year

This company is not yet accredited. See reviews below to learn more or submit your own review.

TurboTax is a user-friendly tax preparation software program. TurboTax walks you through your state and federal taxes with clear prompts, letting you pay, file and receive returns immediately. TurboTax subtracts its fees from your federal refund with your permission. TurboTax also guarantees to cover any IRS or state debt resulting from a calculation error.

BOTTOM LINE

TurboTax is an online tax prep and filing software with plans for every tax bracket. It has a 100% accuracy guarantee and promises to help you get the fastest refund possible.

PROS

  • Does all the math for you
  • Spanish-speaking services available
  • Tax services for every situation

CONS

  • Misuse may create incorrect returns

Top Intuit - TurboTax Reviews We Found

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Rated with 5 stars
Verified Reviewer

Been using TurboTax for many years and love it. It is exceptionally thorough and that is GOOD. Never ever had an issue from IRS on my returns. It has so many wonderful features that help ensure you don't miss anything.

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Rated with 5 stars
Verified Reviewer

Well developed software app by reputable Quicken leads me to trust the tax legality & app reliability. ... I was able to file with confidence that my return was correct. Price is very reasonable compared to hiring a tax firm.

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How does TurboTax work?

TurboTax coaches you through filing taxes step by step and makes the process simple by centering the process on your lifestyle, not your taxes. Instead of asking about your tax bracket, TurboTax asks about your:

  • Job(s)
  • Income
  • Homeowner status
  • Children and dependents
  • Charitable donations

From this information, TurboTax determines what tax bracket you fall in and what forms you need to complete. By filing your returns electronically, TurboTax gets you the fastest refund possible.

TurboTax does all of the math required for your tax forms and guarantees 100% accuracy. Before transmitting your returns, the company uses its CompleteCheck software to run a comprehensive review so nothing gets missed. Once you submit your taxes, TurboTax sends an email confirmation, and you can keep up with filing and tax return progress on the TurboTax app.

TurboTax resources

TurboTax gives taxpayers access to plenty of tax tools and resources on its website, including:

  • Self-employed expense estimators
  • Quizzes to help you find out what tax bracket you’re in
  • W-4 withholding calculator
  • ItsDeductible donation tracker

TurboTax offers services in English and Spanish.

How much does TurboTax cost?

TurboTax has four plans with different benefits and services:

  • Free plan: If you have a simple tax return, TurboTax doesn't charge you anything to use its services. This plan covers W-2 income, earned income tax credit and child tax credit.
  • Deluxe plan ($60): If you opt for the Deluxe plan, TurboTax searches for more than 350 possible tax deductions and credits. This helps you maximize deductions on your mortgage or property taxes.
  • Premier plan ($90): With the Premium plan, TurboTax adds investment income reporting services for taxpayers with stocks, bonds, employee stock purchase plans or other investments. This plan also gives customers one-on-one time with a TurboTax specialist.
  • Self-Employed plan ($120): TurboTax designed the Self-Employed plan for personal and business income and expenses. You get access to a TurboTax specialist who searches for available industry-specific deductions.

TurboTax FAQ

Is TurboTax Online free?
TurboTax Online is free for simple tax returns like W-2 income, earned income tax credit and child tax credit. If your taxes are more complicated, you need to purchase one of TurboTax's other plans.
Does TurboTax get you the best refund?
TurboTax promises to get customers the best refund possible in the shortest amount of time. The software itself isn’t necessary to get the best refunds possible on your tax returns, as taxpayers are entitled to their refund amounts, but the company's software helps ensure you don't miss potential deductions.
Is it worth it to use TurboTax?
TurboTax's services are worth considering if you're a small business owner or a contract worker, as they tend to have the most complex type of taxes. The software is also helpful for people who don't want to file their own taxes but would prefer a cheaper option than hiring a certified public accountant.
Is it safe to use TurboTax Online?
Yes, TurboTax uses fraud prevention and other security measures to keep your personal information safe.

Is TurboTax good?

TurboTax offers multiple levels of tax services, including a free plan for basic tax returns. Its specialized service is an excellent option for small business owners and contract workers. If you're searching for a tax specialist that operates online only, TurboTax's services might be right for you.

Intuit - TurboTax Reviews

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How do I know I can trust these reviews about Intuit - TurboTax?
  • 2,552,993 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

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Page 1 Reviews 0 - 10
Rated with 4 stars
Verified Reviewer
Original review: March 25, 2020

There was an error when completing my tax return. I probably spent three hours on the phone with their support trying to figure out why it was not including some information that was entered on the forms. Made a huge difference... initially I was getting $3000 back instead I owed $6000 between state and federal. $40,000 from a stock transfer from a 401 K to a Roth IRA did not show up in income. Fortunately I saw there was an issue and that the program could not be right before I sent it in. They did work with me but it was very tedious and never really figured out why it did not work correctly. We just managed to get the amount to be included. Not sure if anyone else would have a similar problem.

15 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 25, 2020

Using Turbo Tax number of years. Some Setbacks, my fault. The assistance of having a live accountant readily available online (chat) or phone call is awesome. Helped me thru all the screw-ups I did. Also with IRS. I wouldn't use other. I have used other and never had this type of assistance. The software and cost of filing is minimal compared to going to others or accountants. It's easy, fast, and returns same week. I pay Federal every year, with a credit card. You pay a fee to use your credit card but even that is minimal.

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 22, 2020

    The Turbo Tax is very easy to use. If you get stuck the number to call for help is very fast and easy, just answer the personal questions and they can guide you through. Use easy to remember passwords, use easy to remember security questions. Print your forms out at any time. You can even start it up and come back another day to finish up. All your information is saved! Call the IRS number to find out if it went through, the website also has lets you know if you are missing anything. Overall a great way to file taxes without that high dollar charge for most places.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 18, 2020

    They advertise "free", but nothing is free. You need to pay to file state, and if you used it previously the program will fill in information for you if it is the same as the previous year, but that will cost you in the end also. It's a clever/tricky program, & you can't change your mind for that. Also, be prepared to pay for the services upfront, the cost they charge you for deducting from refund is ridiculous, not worth it. Otherwise, they are up to date with all tax cuts, and ask all the correct questions so you don't miss out.

    3 people found this review helpful
    Rated with 4 stars
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    Verified Reviewer
    Original review: Feb. 29, 2020

    I have used TurboTax for a long time because Intuit does do a very good job of boiling everything down for you so you can do your taxes yourself. I paid $40 for Federal and $40 for State this year, which is a good deal just to get taxes done, and I know that many people would say, "Man, I wish that was all it cost me to do taxes for a year." My major complaint this year is that it really seemed that every other screen was trying to up-sell me. It felt like each and every time I clicked on something, Intuit was trying to sell me something and that gets tiresome. I can deal with a few of those, but my request is that they dial it back. Other than that, I find the product to be wonderful.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 19, 2020

    I have been using Turbotax for more than 10 years. In general it has been working ok, with some minor issues here and there, but about a month ago I received a letter from the IRS regarding my 2018 return. Turns out that when using the "import feature" for my Vanguard investments Turbo tax screwed up and imported the wrong column. The result was an additional tax payment due, which I am fine with, but there was also a penalty. Turbotax denies any responsibilities, hiding behind their warning that it is all the users responsibility. Look for alternatives!!!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 16, 2020

    I tried to file my tax return through TurboTax this year and it kept getting rejected for an incorrect 2018 AGI. The number TurboTax was inputting was not the number I was inputting. I re-entered the correct AGI six times and I kept getting rejected for the same number (that I was not putting in) every time. When I tried to get help I was connected to someone who could not speak English and kept saying, "Ok I understand your problem" and then going silent. When I tried to download my return to sent it by mail the PDF was not giving me all the pages. I am now going to be filing my return late and I need to find someone to help me fix my taxes. I paid $140 for nothing. Also (and this is important) TurboTax kept trying to charge me more money on every page. I think clicking no once should be enough. Furthermore they tried to get me to give them my login and password to my bank account which is an absolute no go. I would give zero stars if possible.

    3 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 1, 2020

    I am a first time user. I spent hours upon hours talking to their tax experts inputting the information from my K-1's. Then I received a notice from Connecticut that I owed penalties and interest, and when I contacted TurboTax, the tax expert said it was my error. While this may be true, the complicated way TurboTax calculates state tax payments can easily lead to errors.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 3, 2020

    After paying for the "deluxe" service they claim included a review from a certified CPA. I filed my 2019 tax return and my state return was denied. There was an error in the tax return stemming from the W-2 import through the turbo tax application. The system does not automatically review your return for accuracy even though they claim to do so. A CPA will only review your return if you request to do so. After paying 119 for this service you would think that a CPA should review it. But no, basically you're better off using a free service and reviewing the information yourself. As for the 100% satisfaction guarantee well they don't actually honor it. They say I was responsible for verifying the accuracy even though I paid them to do it. Please don't use this service they basically charge you for doing absolutely nothing. It's a fraud and a scam, don't give them your money.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 24, 2020

    Due to the Covid-19 disaster, I filed my original 2019 by the "normal" tax filing deadline of April 15, 2020. I then attempted to update the information and was charged a fee of $120.00 plus tax for a return that would obviously be rejected. Come to find out, the IRS does not allow the e-file of an amended return (1040-X). When I attempted to get support and request a refund, I got neither. Not only did I have to do the entire return on my own and mail it in to the IRS, but Turbotax Support/Customer Service indicated I was not eligible for a refund to the e-file costs charged when I update the information and as is predictable, the IRS rejected the amended return.

    I went through several hoops to address the issue online with Turbotax. In addition, I used the Virtual Assistant option and requested a phone call that never came. I have never experienced this type of issue with Turbotax before, however will NEVER USE THEM in the future! Their e-file system should have flagged the issue prior to accepting payment for an e-file of amended return as the same login information was used and the same account both times. Had the system been designed properly, they system should not have accepted payment for a return for a tax year that had already been accept months before. I expected better quality protection. In the future, I will NOT ever use Turbotax. There are far too many alternate options to accept such poor customer service and billing practices. Other services have stood behind their products when similar issues arose.

    3 people found this review helpful
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    Intuit - TurboTax Company Information

    Company Name:
    Intuit - TurboTax
    Website:
    www.intuit.com