Intuit TurboTax Reviews

I first used TurboTax in 2009 via disk with online updates and every year thereafter until 2024. Turbo Tax only had online downloads in 2024, which I purchased, downloaded on a Dell desktop running Windows 11. After numerous attempts, over several days and several hours on the phone with Turbo Tax support I gave up and did it by hand. 2024 Turbo was a disaster and I’m shifting to H&R Block software. From 2009 through 2023 Turbo Tax disc software was the best.

Very disappointed that on December 6th, there are critical functions that can't be used and "will probably be available by February". Really???? I'm trying to do estimated taxes by filling out preliminary numbers so I can pay estimated taxes by January 15. Doesn't allow you to fill out Business Income/Expenses, doesn't allow you to enter 1099 Income...

I contacted TurboTax because I was unable to download TurboTax 2025. I was referred to your tax expert, but I should have been referred to a tech expert. I was told there would be a five dollar charge that would be that would be refunded, but now I see a five dollar charge and a $65 charge. Your tax expert was unable to help me because he did not have the tools necessary to answer a tech question; specifically he did not have screen sharing so he was unable to see what I was doing on my computer. As a result, he did not solve my problem. I went back and contacted TurboTax again, and this time was referred to a tech expert, Patricia, who had the share screen app and she was able to solve my problem. I want to have my five dollars and my $65 refunded.

Was customer for several years, now can't reach person in any form, tried calliing and they couldn't confirm my email, only one ever used and still getting emails, they sent me back to app to use help option. Well all that did was keep looping me back to original question. Which was how to remove hubby that passed 9/8/24, filed last return 2025. In their records! But still getting emails saying his w2 can be imported now?!

TT software & service have degraded in recent years. They have pushed their online filing service. Use of purchased software requires a TT account. Why? Now we see they are opening store fronts for tax preparation. Such a disappointment from software I have used for many years. Will change to another vendor for tax year 2025. Suggest users of TT find another vendor as well. DAW Texas

TurboTax completely messed up my filing having me owing the IRS $8000. I hired a CPA who found the error and TurboTax agreed to refund me the cost of filing through them due to their error. Every single month, they say that the check is in the mail for my refund, but I have never received it.

I filed my 2024 taxes with TT. I waited patiently for my tax refund, but there was no response. I checked the IRS website and discovered that TT didn't e-file my taxes. I reached out to TT, and they blamed me for the issue. Furthermore, there was no evidence in my account that I prepared my 2024 taxes with TT. All of my 2024 tax returns mysteriously disappeared from my account. Thank goodness I downloaded all of my documents when I e-filed my 2024 taxes, or else they would’ve thought I was a liar.

I think this is my last year with TurboTax after several decades. It all started with the disappointing news that the product will no longer work with Windows 10. I now have to spend over $500 for a new and unwanted pc which included all of the usual days worth migration headaches including the fact that Windows 11 will not transfer files across a personal Ethernet network. Then I download the 2025 TurboTax software and it cannot find the file it planted last year to transfer data. Frankly, I should have listened to my daughter and others telling me to use FreeTax software. To the people at TurboTax, do better because you have lost me as a customer.

Today is December 1st, 2025. I purchased Turbotax 2025 several days ago to look at the tax consequences of several different end-of-year scenarios. However, as I was inputting estimates for income, dividends, etc., I encountered numerous input forms that were not completed or available. The software was practically useless. I understand there were a lot of changes this year, but if your software does not work, either do not put it on the market or post a huge disclaimer that it is nothing more than a work in progress.

Idiotic AI phone tree and $108 stolen from my bank account in November by Turbo Tax -Tax fee was paid in April-moving to Tax Slayer next year as rental property failure with Turbo Tax also and will need to be corrected.