Intuit TurboTax Reviews

I think Turbo Tax is ripping people off. I had back taxes 2023 and 2024. I had to download those two years after paying for them. Finally get everything done and was told efile for those years is closed. Print and mail it in. Couldn't efile. I called the IRS asking some questions and was told efile is still open for 2023 and 2024. A little more research and had to redo them with FreeTaxUSA. They did the federal for free. State was 17.99 and efiled them. So that's 2023 file. Turbo Tax literally charged 4x that and wouldn't efile them. That's just a rip off. Actually got more back with FreeTax too. And it's done. No waiting 4 to 6 weeks. My 2024 and 2025 taxes are a little more work but I'm not ever giving Turbo Tax any money again. They're just greedy and their software's no easier than the other one.

Last year I use TurboTax. The program was not ready for this tax year. I was supposed to get a refund. The IRS sent a letter saying there was a math error. I had to amend my return with block. No more TurboTax for me. The rating would be zero, but I have to pick 1 star to post.

I have been using the Turbo Tax programs for 40 plus years and I can say that my past experiences using Turbo Tax were easy and I would highly recommend using their products. Because of the special offer to use one of the available tax experts, I decided to go this route. Before going further, I want to say that the tax expert I met with was just that; he was a professional, an expert in his field, polite and someone I would trust to do my taxes. It was unfortunate that the system that Turbo Tax put into effect this year, handcuffed this expert from doing his job efficiently. My first day using a tax expert was a complete waste of my time.

Turbo Tax is misleading and their so called “experts” are nothing more than someone who filled out an application and has a pulse. They have a few CPAs and some credentialed people to speak to when getting “live” help, but if you want an actual accountant to speak to you have to pay for it, their advertisement of product cost is misleading and their “expert” help is nothing more than someone with a GED or high school diploma. Don’t be fooled by their misleading marketing gimmicks. If you have a more than one W-2 or any employee provided retirement plans you will be charged at least 40-50$ to file your taxes, plus their state tax forms always have glitches causing delays for the person filing. My advice, find another tax filing service.

I was a very satisfied customer of TurboTax for many years. I can only describe this year’s experience as a nightmare. I spent the better part of a week trying to create what should have been a simplistic return. The program froze multiple times, would not allow my previous year’s return to connect, dropped all of my data forcing a complete restart - on and on. Their customer support consisted of sending me to a paid support group that required a $55 monthly fee. All I wanted to know is if the system was up, as I had been knocked out (again) and it would not file my return electronically. Never again, TurboTax. It would have been easier and faster to do manually.

I've used Turbo Tax for years and have always thought it was great. This year, NOT SO MUCH. I found the 2025 version confusing, to say the least. I'm finally finished, but I can only HOPE that the return is correct. I've struggled with it for the past 3 days, and I'm just going to send it in the way it is. I'm too old to waste any more of my life on it. I hope that somebody from Turbo Tax takes people's negative comments (there are many) seriously and fixes their product before next year.

So-called FULL SERVICE 2026 TurboTax is an unmitigated disaster. On the tech side, the website did not allow for the IMPORT of data from major financial institutions like Vanguard, unlike past decades. Conversations with four different staff revealed that NONE of them were aware of this. None was able to remediate. One helped me UPLOAD the required forms. I chose FULL SERVICE to meet in person with my agent. TurboTax had rented temporary office space. The individual was professional, personable, and had worked in the tax field for some years. This was the first and last positive interaction. There was no direct line to her desk. One could only reach her via the office rental manager. That number was often busy or "inbox is full; try again later." Using the CHAT function was equally frustrating.

I have used T/T for a bunch of yrs and like my data kept ready for the next season. However, this yr, the no-tax-on-overtime. I discovered the refund is only 1/3 of the exemption amount of $12,500 or $25,000. My Gross salary was $116,239.67 at $37.50 and my overtime rate was $56.25 in 2025. Also, my Net salary was $87,545.55 in 2025. How much is my qualified overtime compensation on $38,654.24 overtime for tax filing married, joint return? $12,884.75 is the answer. But, T/T only filed my schedule 1-A, block 14a for: $12,528. A difference of $356 and expert advise/premium costed me $149+ the extra stuff I purchased. Called three times. But, they won't amend my return. Maybe they should refund my fee...

I won't use this product again. My husband and I had used it satisfactorily for years until recently. Last year (2024 taxes) we contacted customer service to report a glitch in the program... The software claimed we were going to be penalized for me not taking a Required Minimum Distribution (RMD); I was not yet 73 so not required to take one. The people I talked to told me I could pay to have an expert do my taxes...That was the extent of the help I got.

I couldn't find the desktop so made the mistake of using the online version. It absolutely insisted that I had to enter an RMD amount when I took it from another account and would NOT allow me to file unless I filed incorrectly. This caused my income to be incorrectly recorded as increased by $750.50 which resulted in a lower state and federal refund plus it crossed into the Federal senior bonus area and we received a lower deduction and thus more taxes there. The site is terrible and phone calls (when I could stumble upon a number.) were NOT returned as promised. I am currently 44 min. beyond an appointment with a Turbo Tax agent so am back where I started trying to fix this mess.