Intuit TurboTax Reviews

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Edited by: Tammy Burns

About Intuit TurboTax

TurboTax is a user-friendly tax software program for individuals, self-employed filers and business owners. Choose from three levels of tax help: do-it-yourself, assisted and full-service. TurboTax is available in every state, and it covers every tax situation, including free basic files. TurboTax is also available in Spanish, though it does have some limitations with filing in that language.

Pros
  • Free audit support
  • Spanish-language service available
Cons
  • No in-person locations
  • State return extra

Featured Reviews

Reno, NV
Verified purchase
It costs a bit more, but at least TurboTax has never, ever lost our data. We had a question about our taxes at one point and the live chat person on TurboTax was available almost ...

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Porter, TX
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At first I did my taxes on TurboTax and then decided to take them to the CPA, since I retired and moved during the year. … CPA Charged me $897 for the exact same outcome that Turb...

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What is TurboTax?

TurboTax is a popular tax preparation software designed to simplify the process of filing federal and state income tax returns. Like many of its competitors, the software provides users with intuitive prompts and detailed instructions to help them identify the best deductions and credits for their tax situation. TurboTax offers multiple versions of the software, including both online and desktop options, and provides additional support via live assistance and audit support services.

TurboTax is available for Spanish speakers, but there are limitations. The full-service tax plan is available in Spanish for both federal and state returns. Individuals can file federally in Spanish with the DIY and assisted options, but some content will be in English. These two plans do not support state returns in Spanish.

How does TurboTax work?

The TurboTax software coaches you through filing taxes by asking about your:

  • Job(s)
  • Filing status
  • Income
  • Homeowner status
  • Children and dependents
  • Charitable donations
  • Investments

From this information, TurboTax determines what tax bracket you fall in and what forms you need to complete. Filing electronically will get you the fastest refund possible.

TurboTax products

TurboTax has three different levels of service: do-it-yourself, assisted and full-service. Individuals filing a Form 1040 return and claiming limited credits only can qualify to do their taxes for free.

Free plan
You can file your taxes for free with TurboTax by yourself. For a limited time, TurboTax might offer free filing with live assistance, too. Taxpayers with basic files are eligible, even if they have student loan interest deductions — although TurboTax mentions on its website that only 37% of filers qualify for this free level. If you need to file itemized deductions, you will need to use the paid version of the software.
Do-your-own taxes
With the DIY plan, you can use the software to guide you through your filing, uploading and importing your documents via mobile device. This level of filing comes with audit support and a maximum refund guarantee.
Assisted
With this plan, you will prepare your taxes yourself with the help of the guided software. A tax expert is available for unlimited support and does a final review before you submit your return.
Full-service
With the full-service tax help, a tax expert will schedule a quick call with you to get you organized. You will then upload all your tax documents securely, and your tax expert will prepare your return and work with you in real time. When the taxes are done, you will have a final meeting to ensure everything is ready to sign off on.

TurboTax FAQ

Can you file back taxes with TurboTax?

Yes, taxpayers can file the previous two years of returns online with TurboTax. However, you will need to buy the right software for that year, and it costs more than the current year’s pricing.

Can you pay for TurboTax with your refund?

Yes, most e-filers can pay for TurboTax with their refund. Prices vary based on the plan you use, and you will see the price before you file.

Can I import my previous tax returns into TurboTax?

If you can save your past 1040 or 1040-SR as a PDF, then you can import it to TurboTax, even if it is from a competitor company or certified public accountant (CPA).

Does TurboTax offer a refund advance?

TurboTax does offer refund advance loans for early filers (typically between January and February). Eligible taxpayers can receive up to $4,000 without any fees, interest or impact on credit.

Is TurboTax legit?

TurboTax is a legitimate tax preparation software that is trusted by millions of users worldwide. Intuit, the company that owns TurboTax, also owns QuickBooks, Mint and Credit Karma. It stands behind its software with multiple accuracy and satisfaction guarantees. In January 2024, the Federal Trade Commission (FTC) issued an Opinion and Final Order against TurboTax, saying the company was falsely advertising free services. Due to this filing, TurboTax has since clarified that its free services are available to a limited type of filer.

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Intuit TurboTax Reviews

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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed June 10, 2025

    We filed joint return on 4/14/2025 for our last year return. We were told today, by IRS, they didn’t receive our turbo tax E-File and no one at Turbo will allow a new return to be electronically filed. Why I asked, was told they can’t send a new 1040 Tax Return because it just don’t work that way. This screaming Hag told me to print out one myself and mail it in so I can wait another 2 and a half months for my refund then proceeds to hang up on me! I will not use them again. Next year. This is after being with them for over 10 years and paying them too! She never even bothered to find out if it could have been a glitch in their software! She also said I could send a amended return but I found out that’s only if you have left something out. How’s that for paying extra money this year for Turbo Tax help if you need it….

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    Staff

    Reviewed June 7, 2025

    It’s June 7th and they still haven’t properly filed my taxes. Joke of a company to say the least. They even had to get the “president's office” involved and still nothing has changed. It’s an absolute joke.

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      Verified purchase

      Reviewed June 2, 2025

      Absolutely trash - never work with them. They hate you and they just want your money. They will screw up your return/payment/communication with the IRS and will not ever try to help you. When you finally talk to them, they will just blame everyone else. Accountability 0%.

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      Customer ServiceInstallation & Setup

      Reviewed May 21, 2025

      The customer service was useless. They did not seem to have any idea about filing and sat and read the onscreen instructions aloud, while continuing to tell me to click back or forward. They could not fix my problem and simply had me play with things onscreen so they could see if anything changed. The website also makes you pay before it submits your taxes, so I paid and then it ended up not being able to submit my taxes. I will not ever be using TurboTax again.

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      Reviewed May 21, 2025

      I had put most of my information on the site to save in January until I was ready to put the rest of my info in to file. Only my info was put in at the time. Someone from one of the Arkansas offices, took it upon themselves to file with my info and put a dependent on April of the 25. But I called the IRS and it's now being investigated. The only way this information was available was through TurboTax. That's the only way! I'm going to get you, you're finished!

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      Staff

      Reviewed May 20, 2025

      In early April, 2025, I began my online Turbo Tax short form. I had used this service for several years. I was shocked at the completion that Turbo Tax indicated that I owed the IRS APPROX “90%” of my total income. In shock, I re-entered data at least 3 times with the same data. Every time the same outcome. Approx. 90% of my income. An additional $67,000 more than I already had paid.

      After several days of trying to reach a real person to talk to I was able to do so. The first young man worked with me for about a hour. He had no clue. He referred to a second specialist. She had no clue. She did tell me if I wanted further assistance I would have to pay more, even though their process was completely out of whack. I said, "Forget it." Finally, I went to a certified cpa and within a few days I was notified I was getting over $10,000 back from what I had already paid. I had to pay the CPA SEVERAL HUNDRED OVER THE BASIC Turbo Tax fee but I really had no choice. TURBO TAX was the classic. “You get what you pay for!”

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      Price

      Reviewed May 17, 2025

      I just got hit with a $7,000 error in my TurboTax return due to an incorrect calculation on the tax of my Social Security income. The error cost me an additional $5,000 in taxes. This means in the future, I will need to double-check TurboTax's calculations carefully. This was an inexcusable error in the software.

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      PriceProcess

      Reviewed May 16, 2025

      I have used Turbo tax for the last 15 years. The last 2 years the website has become less user friendly and got more expensive. When I filed my taxes this year the program made a math error regarding my child tax credit. It caused a several week delay on my tax return and we received about $500 less than Turbo Tax calculated. I spoke with their customer support, and they stated that Turbo tax would pay the difference and refund the product cost. Both were lies. I will never use Turbo Tax again.

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      Customer Service

      Reviewed May 15, 2025

      I struggled as first time user. Even phone help struggled so I had to print and mail. I submitted everything for direct deposit of my return, but It's been a month and I am still waiting for my return. Next year I return to a tax preparer.

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      Customer Service

      Reviewed May 14, 2025

      I've used Turbo Tax for several years now, with no problems until this year. After filing and completing the payment portion, somehow, I was billed twice. Once for $63.87 and the other for $126.85. This occurred within a minute of each other for the same tax return. After seeing the two charges on my credit card I called customer service and was referred to their website to explain the problem which I did. The website stated an answer would be given with 5-7 days. Time went on and no reply, I repeated the problem at least three times. finally, I received an email from a Lauren W. stating I was not doubled billed, I don't know what else you it could call it. I've provided both transaction numbers and the amounts. I really don't think they can see past their nose.

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      Intuit TurboTax Company Information

      Company Name:
      Intuit - TurboTax
      Website:
      turbotax.intuit.com