Intuit - TurboTax

Turbotax wouldn't receive information from the CRA properly, would only copy a few bits of information at a time, and then enter the information some more than once. Received zero assistance. I can understand why Turbotax is not registered for google ratings.

The free Turbo Tax ad I received was not free and I was charged for my 2021 taxes. I messaged them with no reply. They then made a mistake on my state returns. I live in one state and work in another. They apparently according to my tax preparer, do not have a good record in filing state returns in that situation. So I had to have my previous tax preparer file a amendment with the state returns, both. I was supposed to get a much higher amount from my state. It takes a entire year and half to have someone check your amended return. So not only am I out the money I paid Turbo Tax but I had to pay my tax preparer, and I am not getting my refund anytime soon.

Filed my 2022 taxes. 1) They filed I didn't receive a stimulus which I did. 2) They said to take tax bill out of my tax return which they do not make clear that they will charge 40 dollars for. So my 63 plus 49 I ended up paying them over a 100 dollars and when you enter bank account information it's not for the IRS it's a 3rd party company that's now got your information. I would suggest using a tax person and pay a little more. At least your information is safe. Never again will I use Turbo. Crooks. No wonder they got sued!

I have been a satisfied Turbo Tax customer for years. However, my daughter recently filed her return with Turbotax online and was supposed to receive a refund from both federal and state. After 9 weeks and still no refund, and many attempts to contact Turbo Tax, I've decided to file a complaint at the Better Business Bureau and also a Consumer Complaint with USA gov't. There is no option available on the Turbo Tax website to write an email, the only option for Contact Us is an 800 number. After spending several minutes trying to get past their robotic voice assistant, it finally connects you to a number where you remain on hold until you can no longer put up with it, and hang up. I will no longer use this company, and highly recommend to other customers to follow suit.

Good morning. My name is Shearry **. The reason for this complaint is because for a couple of years I have used TurboTax for a couple of years and up to this point I had no problem with them until now. On April 9, 2022 I filed my taxes with Turbotax and I put the correct information on my taxes. Unfortunately, during this time, someone filed taxes under my name and social security number by putting false information i.e. I'm married with a child and that's not true. They took my money from my refund without my consent. At the same time, they didn't send my full refund. I'm very disappointed with Turbotax and this is why I'm filling this complaint. Is there anyway you can help with this situation? Thank you so much.

I've used TT since the beginning. Then came the Online version. Found questions often misleading, causing me to have check the wrong box regarding the 3rd Federal Economic Relief payment. Then got letter from IRS asking for payment of $2800 + $7.50 penalty. Contacted TT Expert for help. After a 30-40 minute chat, he finally admitted that he was referring me to the FREE IRS Tax Advocate! I feel gypped! In addition to this specific incident, I want to point out that throughout I was distracted from the task at hand by constant pestering for upgrading level of service. Also, in the old PC version I could flip over to the actual IRS & CA forms so I could see the actual implications of choices made in the answering questions.

So you guys are deducting $295 out of my bank account for your services. My taxes have been processing for four months now. You can’t get a hold of the IRS but you guys can’t do anything to see if they have a problem with my taxes because they’re not always sending out letters. You guys are my tax people for what? You guys can’t do anything to help me. Why do you guys charge for something and you don’t help people? Your company is useless. It is just a fraud for money. $300 and you guys can’t help me. What a shame. I hope your company with the lawsuit really gets fined because you are false advertisement and your company does not stand up to what it says. Useless, fraud. $300 down the drain for what and you guys can’t help me when the IRS doesn’t answer their phone. Wow.

I picked up Turbo Tax Deluxe (disc version) at a local retail location. My hope was that it would live up to what was advertised and what I had heard about the product. I wanted to be able to efile my taxes AND to make it easier in the future. However, this was not the case. When entering my information into the software, I noticed that when it asked for the AGI, the software would change the amount that I entered. I had not used tax software previously and entered the amount as it was on the forms from the previous year, which was also submitted to the IRS. So, after I tried to efile, I received an email and text that the return was rejected by the IRS. I followed the instructions that were provided and found again, the software would NOT accept the information I entered.

Charging college students a minimum of $60 when most of us are not working due to full time at school seems completely unreasonable, especially with the removal of the IRS free file program. Your "free" program should list right from the beginning that if you are a student it will not be "free" - instead it waits till you put every single detail in, and are about to file to tell you that actually you have to pay for the deluxe package. And on top of this, for the first time I have seen, you also are charging an additional $49 for filing to my state (IL)? So the $60 including basically nothing, even though in previous years it covered both federal and state? So not only did you decide to get rid of your free program meant for individuals like me and other groups, you also decided to make it even worse by adding a fee that almost doubles how much it was to file in the past. Absolutely repulsive behavior.

I have used TurboTax happily for over 10 years. Filing my taxes for 2021 was a whole new experience. The explanations were few and far between. In one case when I was in the income section, a blank line, like a photo of a line from the actual tax form showed up with no descriptor other than to say to enter my last year's tax refund (didn't say federal or state), and when I did the review of the document that amount had been labeled my county property tax refund (which it wasn't) under other miscellaneous income. When I put in $300 for charitable donations allowed under the standard deduction, it said it would ask me more about them later which it never did, nor did it ever explain that I didn't need to provide that info. It also never gave me an opportunity to enter my contributions to my Roth IRA for the Retirement Savings Credit. Of course, they make you pay before you review your final documents and by then you cannot clear and start over.