Intuit TurboTax Reviews

The "expert" inverted my wife's first and last names. My return showed "pending," and each time I called them, the agent said to wait. Finally, I called the IRS, and they told me about the error. Weeks of phone calls and waiting for 30-45 minutes of hold music to sort it out. I filed on 31 March, but here it is June and I am still dealing with this. The IRS fined me 141 dollars, (failure to file, failure to pay, and failure to pay proper estimated tax) which I had to pay. I submitted the "accuracy guarantee" to try to recover the funds, but they denied me a refund of the fee for services. Even if they eventually pay the IRS fine, it isn't worth it. Next year I will do it myself. If I suffer, it should be for my own errors, not the careless mistakes of others.

TurboTax figured our taxes incorrectly. Used Turbotax Home& Business desktop version and had/have all updates current. TurboTax didn't tax our Social Security and used the wrong adjusted gross to configure our tax liability instead of taxing on Social Security. Line C a was correct (our full Social Security payments). Line C b taxable amount was left blank. C b should have been our social security amount but is also 0. My husband is over 65 and qualified for the $6,000 tax credit. I didn’t as I was only 64 at the end of 2025.

For my 2025 taxes, I intentionally selected TurboTax Premium because I own rental properties. I did not select Expert Assist or any other upgraded product because I generally understand my tax situation and was not looking for tax advice. During tax preparation, the Expert Assist feature was available and clickable. At some point I asked what I believed was a product-support question about using the software. I was not seeking tax advice or a review of my return.

I have used TurboTax several times always with great results. Found it easy to use however, I will never use again. I found questions I had were not answered correctly. They pushed you to upgrade to get "expert help". I paid for TurboTax in February. Taxes efiled same day. Still waiting on refunds. They were accepted. I checked on state. It is not found. Another call to TurboTax employee said, "Don't worry. Your taxes were accepted." The biggest problem was with my state tax health form. It would not take my info, and no one could help me to fix it.

Filed my taxes through here which I will never do again. I did the "free" file which is anything but Free. I get to the end only to be told that I need to pay. The lowest fee was applied only to be charged twice as much for a simple filing. Total scam. I could have went to Security Finance and had it done for half the price. When I tried to contact Turbo Tax it is all automated and you cannot get a live person without half an hour of AI questioning.

Terrible. Overpriced. The only income I had was my husband's 2 W-2s and my Social Security income. They don't tell you when you start that if you get health insurance through the marketplace, you have to upgrade to deluxe. Very deceptive. Then, I go to file and it gets rejected because I didn't know my husband already filed. I report this to TurboTax and they wouldn't refund my money. Also, why am I paying $79 to do the entire return myself especially when it should be free due to our low income status.

I'm a long-time TurboTax customer, I have TT returns from 2007. This was my last year with them. Why? [1] For no apparent reason, TurboTax now requires you to run Windows 11 on your PC (and they say so, so you won't be surprised). As a 50-year computer professional, I fail to understand why this is the case, 64-bit Windows 10 should suffice. I certainly will not use Windows 11, but of course, that is a personal choice. That's just one reason. [2] I am an active stock trader with a major brokerage, and it is a great convenience that TT can download all my stock information and smoothly incorporate it into my return. I'm very pleased with the way this works...but I also trade commodities futures and their support is not only nonexistent, it appears to be at variance with reality.

Beware of Turbo Tax online. The software made a mistake on my tax return 2025 and instead of the refund Turbo Tax said I was getting, I got a letter from the IRS stating that I owed $895. Read the fine print in the "Accuracy Guarantee Claim", because they do not take responsibility for mistakes the system makes. They will not return my $895 and will not let me make a claim because the IRS letter did not add penalties or interest. I have used Turbo Tax since 2012, but I will never use them again and I will tell everyone what they did to me.

Paid TT to do my taxes. Their tax professional missed out on some BASIC deductions. Now, trying to get this amended and reaching someone or customer service is next to impossible. Entirely cloud based model with random people working for them. Just a terrible experience!

This was a very disappointing experience. The tax expert filed an incorrect return, putting me at risk with the Internal Revenue Service. What followed was weeks of trying to get it fixed through customer service, with no real resolution. I was passed between five different experts, and each one gave conflicting advice. There was no continuity, no ownership, and I had to keep re explaining my situation every time. Instead of clarity, I was left more confused and frustrated. I would strongly caution against relying on the “expert” service unless you are willing to risk errors, wasted time, and potential penalties.

In the past I had straight forward taxes. I guess moving across the country creates issues when you have not had time to change your ID. I would reach out to TurboTax because I had already had an issue with my health insurance and got no assistance from TurboTax on where to even find the information I needed. They assured me there were no problems with my return that the IRS had excepted it. Wrong because I moved I needed to verify some information. TurboTax had no clue did not inform me at all. I received a letter from the IRS. Now I have no clue when I will see my return. Very displeased and will not recommend this product to anyone.

Successfully completed my return and submitted electronically to IRS expecting a refund of $4618. I have since received a billing from IRS for $4578 due to calculation errors on Social Security - so much for no tax on social security. TurboTax failed miserably.

I have used TurboTax for decades and this year was the an extreme nightmare and I will NEVER use the software again. I was not able to view my forms for accuracy until I paid in full. I was then allowed to print the forms, but I was not allowed to go back and edit. The return was full of errors. For my daughter's return not only did I pay once again for the software, but I had to pay to transmit to the IRS and then another fee to have refund deposited into her account. Intuit has obviously just focused on their bottom line and not customer services.

Turbotax for the Tax year 2026 is regrettably a failure for the tax year of 2025/26. It cannot be trusted for forms downloads as they are incomplete. Forms like the T3 which may have multiple lines for 1 form, is downloading parts of different lines, this providing incorrect totals. Support is worse than useless as the troubleshooting provided by agents is nothing more than boiler plate procedures like "launch as administrator", "reboot your pc", "Reinstall Turbo tax" or other such stupidities that most people already know to do or moreover, steps for issues that really merit more attention than these insulting steps. Or else questions "Do you have the latest version installed" when they KNOW that if you don't update when an update presents itself, the application WILL NOT open. SO WHY ASK???

I have been rematched with a new Turbotax expert four times in the last week and there were several documents found to be missing that I originally uploaded to Turbotax for our return, causing missing data. The AI functionality is also causing noticeable errors. My tax return has not progressed over the last 7 days due to errors and faulty handling due to no fault of my own. Horrible customer service. Horrible functionality. I am tempted to bring my tax return to H&R block so that I can finally file.

I initially filed with TurboTax again this year and because I had a vacation planned for early April, chose to use their "expert" services which was being offered for a promotional price of $150. It required having everything uploaded by 3/31, I had everything up and available by 3/19. Had a meeting and started working with an expert on 3/19. Checked in w her on 3/30 before leaving and was a told yep, she had everything she needed. Received several requests for info while I was out of the country which I provided and was reassured that things were progressing. Then for a reason unbeknownst to me I was switched by TT to another expert on 4/7. I thought perhaps the first person had too many customers and they [TT] were trying to make sure everything got filed on time. Silly me.

After using Turbotax for 5 years I am done with that company. Once you file your return customer service is worthless. I ended up paying my IRS taxes that I owed late for which the IRS will probably make me pay a late fee. I filed by e-file and paid by credit card on 4/13/2025. My efile got rejected, so I filed by mail on 4/15 but did not include a check since my credit card had been charged.

They default you to the Expert Assist for $60 more, even if you don't need it. And unless you are watching you don't notice it until later. In my case, when they billed me for $201 instead of $139. This is scam and when I contacted them, they gave me a hard, disrespectful response. I have seen many reviews here, reddit and other places so this is a bigger problem.

I just did my 2025 and submitted it on March 5. 2026. Their website says we were going to get $108.00 from Federal and over $2000. from state. I just checked to see why I haven't received my refund from the Federal government. The IRS website said I owe over $2000. When I checked the Turbo tax website I noticed started that it did not pick up my SSI.

I bought prior year software, and current year - I prefer to have a copy local instead of working from the online site. The downloads are extremely slow and cumbersome, customer service is non existent. Getting my money back seems just as difficult.

If I could give negative stars I would. The ineptitude of this company should be illegal, honestly. I've wasted hours of my life on the phone with rep after rep, even took things up the chain to a supervisor, and these people are about as intelligent as a pile of rocks. I have been a customer for 10 years and I have no idea what happened, but they no longer hire "tax experts" -- they hire people who can't even operate simple software. Based on incorrect information my business partner and I had to amend our taxes which was a whole ordeal. Also tried getting a refund on our state taxes and the "supervisor" couldn't even find the order and refused to let me send a bank statement proving the charge. I WILL NEVER USE THIS COMPANY AGAIN. You've been warned.

I have used the TurboTax software for more than 25 years. Rarely had a problem. Could call and get clarification if I needed it. Software was easy to use. In fact, I created my own Excel spreadsheet w/ every category I needed to update in the Turbo Tax Premier.

TurboTax is not only a deceptive company that will find new ways to charge you a fee for their “free” service each and every year, they give basic service, little explanation if any on their fees, and the bare minimum help even when you do pay. Now I tried their loan service and got completely hoodwinked. They even state that there are no penalties for early payment, as most legit companies do. But their interest isn’t based on how long you have the loan. It’s based off how long you open the loan for. Meaning no matter how much you pay off early, you owe them the same amount. Total scam. Do not trust anything about this company or half-read their terms as if you’ve seen it before. I guarantee there’s writing buried in there that they can claim justification for their actions. Just use a different service.

I used Turbotax back in February to get a head start. The first guy that assisted me was a disaster, all over the map and literally took up 5 hours of my day acting like he knew what he was doing but taking me in circles and wasting my time WHILE he kept changing the price all the way thru the grueling hours I spent with this guy who was clueless and blaming the Turbotax system. I finally got put thru to a gal that knew what she was doing and she got them filed quickly. I decided to refer my daughter to her at Turbotax and told her I would be referring my daughter to her. She waited until tax day and could not get ahold of my Tax Expert and I was never told that unless my daughter puts in my referral link at the beginning of filing her return then she will not get the 20% off and I will not get the $50 gift card for referring them business. They would not fix it and apply the referral on the back end of her tax return today.

I have used TurboTax in the past, the past 3 years to file my employment taxes. This year, they snuck a very high fee in there, so for basic employment W2, they charged me 150$. I couldn't believe it. It was understood I would receive a certain amount back, and it was documented on email, but to my surprise, it was 150$ short and I currently have no phone so I can't call them, they have no email and it's talking to a computer on the live chat so I'm screwed, I guess? I'm pissed big time.

I have used Turbo Tax for years. This year I paid to have a professional review by an expert. After review Turbo Tax indicated we had a $3000+ refund coming, however the IRS refunded $1000+ with an explanation that indicated turbo tax did not include our social security income as taxable income. I contacted turbo tax for a refund of just the amount I had paid for the expert review since apparently the review did not find that our S.S. was not included as taxable income. Turbo Tax responded with the answer of since I had paid for it and my taxes were filed I was not eligible for a refund. So much for having an expert review done. I will not be using Turbo Tax from this point forward. Turbo Taxes loss plus I will be informing all that I know to not use Turbo Tax.

This is the LAST time I will use Turbotax!! Previous versions seemed to work fine but the 2025 version works like beta software from a high school computer course.... input issues... errors. WTF has happened to allow an established company to release this absolute POS?

It is completely unprofessional of TurboTax to send you a text link on Tax day saying that your online tax filing is Incomplete and need your signature! But that link only sends you to marketing information, when you’re filing has already been accepted by the IRS. What a complete unprofessional scam way of doing business. Especially on Tax day..

I declined the deluxe fee, was charged for it anyway. I will never ever ever use them again.

I bought desktop Home and Business and certain features required me to be ONLINE to use (ie, edit forms, make charitible deduction info) which defeats the whole point of buying desktop. I DON'T WANT TO BE ONLINE DOING THESE DOCUMENTS PERIOD. STAY OUT OF MY BUSINESS AND RESPECT MY PRIVACY. I've been a TurboTax user for 20years, they are starting to annoy me with the "online" accounting, etc., I include QBO in this. MY POINT: My or anyone else's accounting/financial records are NOT YOUR FOREVER BUSINESS INTUIT. I want to use what was otherwise a great tax software OFF OF THE INTERNET TO INCLUDE FEATURES IN IT. START READING THE ROOM INTUIT, PRIVACY MATTERS!!!

Horrible service, complete robbery. Paid for it and got nothing out of it, was horrible purchase and they won’t refund me, horrible business. Horrible service. Don’t even do it.

Be careful when using TurboTax online before confirming or proceeding read the fine print. I was just robbed out of 129$ for a service I didn’t not use. Before starting the process they ask you what service you want to use, I selected free but at the end of the tax process they asked again with no option to choose other than deluxe or pro. Which I believe is unfair and robbery cause I did everything myself.

TurboTax estimated my return would take 1:45. I think it was 9 hours; TurboTax stopped counting. TurboTax thinks $29K (tax) - $21K (payments) = $84K (tax due). It took an hour with an agent to correct this; it involved deleting everything and starting over. The suggestions on Help do not match the menu. The AI phone bot is useless and frustrating. When I went to file, I got into an endless loop entering the bank information. The next day, it accepted the bank information and the other steps for direct filing. When I hit the file button, it produced a blank screen and hung. The next day, I determined it had not filed. I tried again and got into another endless loop. An agent in chat tried to help, but I lost the chat window and wasn’t able to get it back. I finally figured out how to file by mail.

This product has gone downhill. It tricks you into signing up for products you don't need. You can’t review forms until you pay for your tax docs. Format sucks. You never know which form you’re entering. You can’t review forms or jump to a single form, you have to run through input forms one by one. I feel it was not worth the $209 price plus for Premium $69 for state. I only contact so called experts to figure out how the lame software worked. Support was fast but staff very inexperienced.

Well after being a H&R Block customer for 37 years, and they were charging me $250 for 10 minutes of their time, I decided I would do something cheaper. I began to go to a volunteer group that did taxes at a community college for free you just make an appointment I did that a couple years then last year I lost my driver's license so there's no way that I can get my taxes done anywhere.

Turbotax screws you over 6 hours and I get stuck with expert assist which I never used and there is no way to review it.

Switch and Bait misleading pricing/no customer support. I will be filing a complaint against TurboTax regarding misleading pricing, forced upselling, and poor customer support. I initially signed up for the “Basic” version of TurboTax, which was advertised at approximately $70. After spending several hours completing my tax return (well beyond the estimated time provided), the software unexpectedly prompted me to upgrade to “Premium Assist,” even though I did not select this option or use its features.

Desktop version not compatible with Ventura OS and my iMac won't upgrade to Sonoma OS, so I can't use Desktop version. There's a particular issue with Online version that messes up my taxes every year, and the fix was using Desktop version. So I either need a new Mac or to buy a PC. Extraordinarily frustrating.

I talked with three different "tax experts" from Turbo Tax and they didn't know what a Certificate of Rent Paid form was. Then, a "tax expert" by the name of Aisha reprimanded me recently when I couldn't understand her on the phone because of her accent. I'm partially deaf in one ear and I didn't need to be barked at. POOR customer service! Turbo Tax doesn't know what they are doing. Anytime I asked a question, she literally yelled at me.

Have used Turbo Tax for years. Never again. The software is not user friendly. Years past it was easy to navigate. This version is way too complicated.