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Intuit - TurboTax

Intuit - TurboTax
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Overall Satisfaction Rating 2.64/5
  • 5 stars
    161
  • 4 stars
    94
  • 3 stars
    73
  • 2 stars
    36
  • 1 stars
    176
Based on 540 ratings submitted in the last year
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TurboTax is a user-friendly tax preparation software program. TurboTax walks you through your state and federal taxes with clear prompts, letting you pay, file and receive returns immediately. TurboTax subtracts its fees from your federal refund with your permission. TurboTax also guarantees to cover any IRS or state debt resulting from a calculation error.

BOTTOM LINE

TurboTax is an online tax prep and filing software with plans for every tax bracket. It has a 100% accuracy guarantee and promises to help you get the fastest refund possible.

PROS

  • Does all the math for you
  • Spanish-speaking services available
  • Tax services for every situation

CONS

  • Misuse may create incorrect returns

Top Intuit - TurboTax Reviews We Found

Rated with 5 stars
Verified Reviewer

Been using TurboTax for many years and love it. It is exceptionally thorough and that is GOOD. Never ever had an issue from IRS on my returns. It has so many wonderful features that help ensure you don't miss anything.

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Rated with 5 stars
Verified Reviewer

Well developed software app by reputable Quicken leads me to trust the tax legality & app reliability. ... I was able to file with confidence that my return was correct. Price is very reasonable compared to hiring a tax firm.

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How does TurboTax work?

TurboTax coaches you through filing taxes step by step and makes the process simple by centering the process on your lifestyle, not your taxes. Instead of asking about your tax bracket, TurboTax asks about your:

  • Job(s)
  • Income
  • Homeowner status
  • Children and dependents
  • Charitable donations

From this information, TurboTax determines what tax bracket you fall in and what forms you need to complete. By filing your returns electronically, TurboTax gets you the fastest refund possible.

TurboTax does all of the math required for your tax forms and guarantees 100% accuracy. Before transmitting your returns, the company uses its CompleteCheck software to run a comprehensive review so nothing gets missed. Once you submit your taxes, TurboTax sends an email confirmation, and you can keep up with filing and tax return progress on the TurboTax app.

TurboTax resources

TurboTax gives taxpayers access to plenty of tax tools and resources on its website, including:

  • Self-employed expense estimators
  • Quizzes to help you find out what tax bracket you’re in
  • W-4 withholding calculator
  • ItsDeductible donation tracker

TurboTax offers services in English and Spanish.

How much does TurboTax cost?

TurboTax has four plans with different benefits and services:

  • Free plan: If you have a simple tax return, TurboTax doesn't charge you anything to use its services. This plan covers W-2 income, earned income tax credit and child tax credit.
  • Deluxe plan ($60): If you opt for the Deluxe plan, TurboTax searches for more than 350 possible tax deductions and credits. This helps you maximize deductions on your mortgage or property taxes.
  • Premier plan ($90): With the Premium plan, TurboTax adds investment income reporting services for taxpayers with stocks, bonds, employee stock purchase plans or other investments. This plan also gives customers one-on-one time with a TurboTax specialist.
  • Self-Employed plan ($120): TurboTax designed the Self-Employed plan for personal and business income and expenses. You get access to a TurboTax specialist who searches for available industry-specific deductions.

TurboTax FAQ

Is TurboTax Online free?
TurboTax Online is free for simple tax returns like W-2 income, earned income tax credit and child tax credit. If your taxes are more complicated, you need to purchase one of TurboTax's other plans.
Does TurboTax get you the best refund?
TurboTax promises to get customers the best refund possible in the shortest amount of time. The software itself isn’t necessary to get the best refunds possible on your tax returns, as taxpayers are entitled to their refund amounts, but the company's software helps ensure you don't miss potential deductions.
Is it worth it to use TurboTax?
TurboTax's services are worth considering if you're a small business owner or a contract worker, as they tend to have the most complex type of taxes. The software is also helpful for people who don't want to file their own taxes but would prefer a cheaper option than hiring a certified public accountant.
Is it safe to use TurboTax Online?
Yes, TurboTax uses fraud prevention and other security measures to keep your personal information safe.

Is TurboTax good?

TurboTax offers multiple levels of tax services, including a free plan for basic tax returns. Its specialized service is an excellent option for small business owners and contract workers. If you're searching for a tax specialist that operates online only, TurboTax's services might be right for you.

Intuit - TurboTax Reviews

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Rated with 4 stars
Verified Reviewer
Original review: March 25, 2020

There was an error when completing my tax return. I probably spent three hours on the phone with their support trying to figure out why it was not including some information that was entered on the forms. Made a huge difference... initially I was getting $3000 back instead I owed $6000 between state and federal. $40,000 from a stock transfer from a 401 K to a Roth IRA did not show up in income. Fortunately I saw there was an issue and that the program could not be right before I sent it in. They did work with me but it was very tedious and never really figured out why it did not work correctly. We just managed to get the amount to be included. Not sure if anyone else would have a similar problem.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 25, 2020

Using Turbo Tax number of years. Some Setbacks, my fault. The assistance of having a live accountant readily available online (chat) or phone call is awesome. Helped me thru all the screw-ups I did. Also with IRS. I wouldn't use other. I have used other and never had this type of assistance. The software and cost of filing is minimal compared to going to others or accountants. It's easy, fast, and returns same week. I pay Federal every year, with a credit card. You pay a fee to use your credit card but even that is minimal.

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 22, 2020

    The Turbo Tax is very easy to use. If you get stuck the number to call for help is very fast and easy, just answer the personal questions and they can guide you through. Use easy to remember passwords, use easy to remember security questions. Print your forms out at any time. You can even start it up and come back another day to finish up. All your information is saved! Call the IRS number to find out if it went through, the website also has lets you know if you are missing anything. Overall a great way to file taxes without that high dollar charge for most places.

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 18, 2020

    They advertise "free", but nothing is free. You need to pay to file state, and if you used it previously the program will fill in information for you if it is the same as the previous year, but that will cost you in the end also. It's a clever/tricky program, & you can't change your mind for that. Also, be prepared to pay for the services upfront, the cost they charge you for deducting from refund is ridiculous, not worth it. Otherwise, they are up to date with all tax cuts, and ask all the correct questions so you don't miss out.

    3 people found this review helpful
    Rated with 4 stars
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    Verified Reviewer
    Original review: Feb. 29, 2020

    I have used TurboTax for a long time because Intuit does do a very good job of boiling everything down for you so you can do your taxes yourself. I paid $40 for Federal and $40 for State this year, which is a good deal just to get taxes done, and I know that many people would say, "Man, I wish that was all it cost me to do taxes for a year." My major complaint this year is that it really seemed that every other screen was trying to up-sell me. It felt like each and every time I clicked on something, Intuit was trying to sell me something and that gets tiresome. I can deal with a few of those, but my request is that they dial it back. Other than that, I find the product to be wonderful.

    6 people found this review helpful
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    Rated with 1 star
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    Verified Reviewer
    Original review: May 11, 2020

    Not only do they try to trick you into paying for the service, at one point of the process, they lock you into a screen where you have no alternative but to let them do a credit report on you, before they will proceed with your taxes. IDK what reason they would need your credit report, except to sell your information to other companies for loans. Time will tell, when I start to get all these emails and inquires regarding the info they gathered. I would think that would be a privacy violation... I will not be using them ever again.

    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: April 24, 2020

    I have used TurboTax for about 10 years for my taxes and this year, of all years, they messed up!!!! Because healthcare isn't required anymore, they left it out of the tax forms and not just me but 100's of people had to amend our taxes! Just because it wasn't mandatory to have health insurance didn't mean people weren't still on Marketplace Healthcare!!!! Why didn't someone think about that?! Not only that but because of COVID-19, the IRS still hasn't processed returns yet and there's no telling when we'll get them! I'm a single mom of two and needed it February!!!! I will NEVER use them again!!! Oh, and the cherry on top is they took their $80 for tax preparation!!! So messed up!!!

    6 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: April 23, 2020

    Told me to file it was going to be 0 dollars but they charge for every little thing. In the end my refund was negative. Never again. I heard A lot about them but never thought it was true. Will definitely not be using them next year.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 22, 2020

    Thanks to the idiots at Turbo Tax for the unnecessary delay of my COVID-19 stimulus check. How is it that after nine years, with no changes, for direct deposit, the IRS doesn't have enough information to send the check? I had to find this out on my own after people around me received their checks. They didn't use Turbo Tax. It turns out that others I know that used Turbo Tax and elected direct deposit also had the same problem.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 22, 2020

    You get what you pay for with this cheap company. They screwed my taxes up. Not only did they screw things up but after payment they have no way to fix things. Never again will I use them. They are more talk than action.

    3 people found this review helpful
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    Intuit - TurboTax Company Information

    Company Name:
    Intuit - TurboTax
    Website:
    www.intuit.com