Intuit TurboTax Reviews

Half the tax professionals are horrible. The other half aren’t good. They do not offer service, no way to get transferred to manager. No way to each a specific person. They do NOT stand by their guarantee that if IRS penalizes you due to their error they will help. DO NOT RECOMMEND.

I've was a TurboTax customer from 2011-2020. I was sold on they advertised the service was free, but when I got to the end of filing, they charged for using their software. Me not knowing that Turbo Tax was suppose to refer me to the IRS website to file since I was only earning 12,000 per year. I paid the fee, The government sued turbo tax and all the people that they trapped into their marketing scheme was suppose to get their money back from Turbo Tax. However, after Turbo Tax promising the government to pay back the money, everything went mute. I received nothing but more attempts from Turbo Tax trying to solicit more business from me. That was very grimy and I'll never recommend them or use them until they pay me my money back. If they did it to me, how many other have they deceived?

I have a fairly complex tax situation so I used full-service tax prep for 2023. I was informed I owed a penalty for not paying estimated taxes. However, after paying my taxes, the IRS informed me the penalty was OVERPAID by $800. Had they not found the error I would have overpaid my taxes. I spoke to a CPA at TurboTax to ask how this happened. The person could not explain it nor was he very curious about why their software was incorrect. Because accuracy is guaranteed, I called and wrote about a refund due to Turbotax's error. The rep became snarky and was unsympathetic, so I wrote instead. I got back no reply. Not only was I alarmed by the overpayment, but also by TurboTax's disinterest in analyzing the root cause. Lesson learned: Pay a CPA even if the upfront cost is higher.

Intuit TurboTax offered a promotional $60 rebate for purchases of 2023 TurboTax Home and Business made in December 2023. I made such a purchase 12/26/23 from Discount Software Warehouse, followed their instructions carefully, and filled out their extensive rebate form. They promised the rebate within 6-8 weeks. They have not sent the rebate and haven't responded to my inquiries. I feel cheated.

Intuit TurboTax offered a promotional $60 rebate for purchases of 2023 TurboTax Home and Business made in December 2023. I made such a purchase 12/26/23 from Discount Software Warehouse, followed their instructions carefully, and filled out their extensive rebate form. They promised the rebate within 6-8 weeks. They have not sent the rebate and haven't responded to my inquiries. I feel cheated.

I filed my 2023 taxes with TurboTax. For a reason not given they were unable to direct deposit my refund into my account. They supposedly send the funds to the IRS and left me to try and fight for my refund alone. The IRS was not able to find the funds and suggested that I follow up with TurboTax. Doing so was a frustrating and unfruitful venture. The representative I spoke with was polite, but ultimately refused any amount of responsibility for their error, and refused to take any action to rectify my situation. I am out my refund and doubt any resolution will occur at this point in time. I will not be using TurboTax again for future year returns. I hope that this review will deter at least one person from needing to endure the past 6 months of headache I've gone through.

I moved from one state to another and had to do state taxes for both states. Turbo Tax sent both of my state taxes to both of the states, resulting in being overpaid on my returns and then me having to pay back the money plus fines and interest. It's a bummer to pay for a service, have the service be done incorrectly, and be fined on a individual level. Double check your state returns if you are completing state taxes for two states.

Are you aware that TurboTax is owned by an **? That's right. This used to be an honest company when it was American owned, but not anymore! This company steals tax refunds from taxpayers all the time. TurboTax sends taxpayers' refunds to their own bank, Green Dot Bank, instead of the taxpayers' bank account. It takes the taxpayers months and months to finally get their money if they're even able to get it at all! Green Dot tells the taxpayers when they call to get their refund money from them that they returned their refund money to the I.R.S. When, in fact, they did nothing of the kind. They keep giving the taxpayers the run-around hoping that the taxpayers will give up so that they can keep as many tax refunds as possible. Only use TurboTax at your peril! They care about nothing but stealing as much of your money as possible.

This company has the worst customer service I’ve ever experienced. I called to make a payment for my services with a different card (4 days before it was due) and they said I couldn’t change it, citing a 78-page contract you can download, but can’t find on the main page of your account with them. Having read the contract already, I knew it wasn’t in there, and when the “manager” couldn’t find it either, he hung up on me. 5 min after their customer support department closed. I used to think I’d use TurboTax to save me a headache of having to do it myself. Now I have experienced a much bigger headache. I will never use TurboTax again, or any of its inexperienced, dishonest reps.

This company CONTINUES to rip off hard working people. They mislead with their "free" ads and when you are finished with your return you find they have added on fees that you never agreed to. How they continue to be allowed to do this especially after being sued for misleading and stealing from customers before is beyond me. Their customer service is horrendous. I called and not only was yelled at but called names and hung up on. SHAMEFUL. DO NOT USE TURBO TAX.