Intuit - TurboTax Reviews

Easy to use, but unreliable when it comes to payment. TT support confirms that a payment was issued, but IRS never received it. TT then instructs me to contact the vendor, WorldPay, Inc., who handles the money. Why does the customer have to deal with the vendor?? The vendor is unreachable and to this day I have not been successful in getting a hold of a rep. I made a payment on time using TurboTax software, but the IRS has no idea where my payment is? After using TurboTax for several years, this may be the year we part ways.

I've used TurboTax for years and always thought it was helpful if pricey. But this year has been abysmal. Their "experts" have no knowledge of tax preparation and admit to just googling answers. I can google questions, but I want the assurance of a tax professional to back up what I'm finding. Story: I had a bit of a complicated situation this year, so while trying to fill out the online version, I had an "expert" call me. It took 40 minutes for him to figure out what to do (which was a pretty simple deal) and was clearly unsure about the answer for any question I posed. I decided instead to go to a real tax service by me and got professional results. During that real visit, though, the advisor noticed a mistake in my 2020 and 2021 returns (which were my fault, although caused by poor software design). I went to TurboTax to amend the returns, was able to submit federal 2021 but had to mail in both state and 2020 federal.

Paid for the "Deluxe" level of service. My "30-year tax expert", Gimela, made a mistake on my taxes - in excess of $6000. Then got audited by the IRS...I can make my own mistakes on my own taxes for free... Wtf...? I cannot possibly recommend Turbo Tax to anyone - Will be using a different tax prep service in the future.

I've used TurboTax successfully for about six years prior to this tax season. This year, a combination of higher fees, more annoying animation and endless 'lookback' loops have made me determined to seek out another avenue next year. I've gone from paying $79 my first year to $219 this year, despite a financial situation that has changed very little.

Throughout the process of filing you are clearly given the option to add filing options for additional expenses or opt out. This is true until the very end of the process where the screens are ambiguous until you input your payment method then you suddenly see what you were charged and how much. Specifically, I repeatedly declined any additional coverages. Until the very end states there is clearly an option to ONLY use the basic form of Turbo Tax. THEN on the page it shows the deluxe option and price breakdown. There is a button to add, continue, or go back.

As I began my search for a trustworthy tax filing service, I couldn't help but stumble upon Intuit TurboTax, a popular tax software provider. While it's widely recognized, I've discovered several alarming issues that I believe prospective users should be aware of before making their decision. To begin with, Intuit has been known to lobby politicians to prevent the creation of a free, government-run tax filing system in the United States. This is a stark contrast to the tax filing process in most other first-world countries, where citizens can file their taxes directly on government websites, without cost. It's clear that Intuit's primary concern is preserving its profits rather than providing a service that benefits the American public.

Last year they did my taxes for free. This year I have the same filing (2 Social Security, & 2 Retirements) and they want $89. All I wanted was copy last year's filing and update the values. For six weeks I worked with their "Experts" and could not find my financial companies (they were same as last year). I finally called their 800 number and found a person who showed me how to enter my data. I did all the work; they were incompetent. Then they want to be paid for all my hard work. Plus $59 for my state filing; Delaware offers a free online filing. I asked their "Expert" and person on the 800 number to define why my filing was not simple - no answer. I filed using pen & ink and USPS.

I have been using Turbo Tax since 1991 (yes I still have the floppy disks). Now I go to install it on a second computer and get the message that I am over the number of licenses. So you can only install it on one computer now? So ridiculous.

Opted for the Self Employed version which is the highest category since I have a business. The website is flawed and does not let you enter the basic information correctly. They constantly want you to upgrade the service into Live help. The voice assisted version which is the Self Enter version has voice help included but they made it harder to get to and when I was successful in getting someone on the phone, that person had no basic idea about doing self employment taxes. Turbotax is becoming more like a scam. I will be moving on with someone else to do the taxes. Completely waste of time.

Got the "live chat" support product only to have one of TurboTax's "experts" tell me COMPLETELY INCORRECT information, and have me make a bunch of changes to my forms only to then have issues filing, with me having to go back and correct everything wasting hours of my time between the call and all the corrections I had to make on my own. I called customer service asking for a refund of the "live support" product given their rep only did harm, and was told "no problem, we'll get that resolved," and to fill out a form and I'd get a refund.