Intuit - TurboTax

I have been a Turbo Tax online user since 1998. It's a big plus to me to have the ability to import prior year's data and personal info, and to know the software is always up to date. There is a lot of help available for those special occasions, and pop-up help is always there to explain terms/definitions. If unsure about something, you can let it walk you through step by step, or you can input directly. Importing from financial institutions helps to prevent errors, too. Only negative is it can get a little pricey, particularly with state returns.

I have been using Turbo Tax and its predecessors Cantax and Taxwis (Turbo Tax bought them both) since 1998. Trying to figure the various sections of the Tax Code in preparing the annual Federal/Provincial income tax is numbing as there are changes every single year. As it stands If I complete the forms manually, any mistake I make which would have given me a deduction, Canada Revenue will not correct it, however any mistake that cost CRA money will be corrected by CRA. Turbo tax has the tax code, form, explanations and suggestions to assist me in the preparation of my annual tax. It has found me $$ on many an occasion.

Intuit TurboTax is great, it's very easy to use and it asks simple understandable questions to fill out your taxes. It makes taxes more understandable for someone that doesn't know how to do the taxes by long way or doing all the math. If you can't afford or just want to save as much money as possible Intuit TurboTax is the way to go. I've used this to do my taxes for the last 5 years and it has made it easy and you can get help if you spend a few bucks and they guarantee your taxes when you use the paid version. If you have simple taxes or know what you're doing then the free version will save you some money. This is a great tax software for everyone.

I've used Turbo Tax for a number of years. I've never had a problem with the software or the IRS. Questions to Turbo Tax are answered promptly. They have several products, I use the "Deluxe" edition as it suits my needs. I can enter possible deductions and determine if it's worthwhile or take the standard deduction. The software leads you through various deductions. Also, it's easy to simply transfer data from institutions and from last years Turbotax software, if used. By comparison, I used H&R Block software one time and did not find it as easy to navigate.

After not finding my Intuit Turbo card from filing my taxes this year I was trying to find a way to get a new one of course because of Covid-19. And the delays of our state it puts a delay on everything that we do in our daily life and confuses us at times because I got confused and I was getting ready to give up. What I did was I had moved from a location that I did my taxes where they have on file. So I was putting my new address in and it kept booting me out because it was not the address they have on file.

STAY AWAY FROM THIS PRODUCT! I paid for my 2020 taxes, but when I went to file a few days later, they had no history of my account. Not only this, they had no history of me paying for my 2020 taxes and NO HISTORY FOR MY PRIOR TAX RETURNS THAT I FILED WITH THEM SINCE 2017. It's as if I never existed in their system. I now have to start from scratch with my taxes. I've spoken with Customer Service several times, and I've emailed, and all to no avail. They even denied my request for a refund for a service that they never offered! Buyer Beware with TurboTax!

I've been using TT because of its high UX and the fact that I can upload tax docs into it, etc. This year it was a ghastly experience, with a lot of hang ups where I had to keep asking my financial advisor what the heck TT was looking for. Interestingly, she uses it as well and had the same feedback. I wonder if their free version is cannibalizing their premium one so they have deliberately introduced UX stutters to panic people and make them buy the costlier version. I am considering switching to another software like HR Block next year, because I dislike feeling manipulated and I've used HRB before and it was reasonably easy. What made TT so appealing did not apply this year.

Rude, lying customer service. Told me I couldn't get pw recovery emails. I had one previously. I sent my ID, what else do they need? All I did was lose my old phone. It had my passwords saved and 2 factor Auth. So they A. Won't allow me to change my phone number. B. Told me to make a new account. How is there absolutely no way to recover an account? I can't be the first human to lose a phone? Wtf.

I figured it would be pretty easy for TurboTax to resolve my issue. I'd used them for the last 10 or so years without issue. This year they charged my account twice but refused to refund the second charge because the "Satisfaction Guarantee" only covers those who don't use the online version. Buyer beware, they can charge you multiple times for the same product/service and refuse to refund you, in effect stealing your money.

I was incorrectly charged $290 dollars on my account. Before I hit the submit button I called TurboTax customer support and they told me to not worry and that I would receive my $290 dollars eventually and that it was just a mistake in the system. I went forward and paid the $290 only to be spending the next 2 months talking to customer service constantly being told the same thing and filing claims on their website until today I was finally told that I would not be getting my money back after I was transferred to a different department and spending hours on the phone every other week. Extremely disappointed and frustrated with my experience.