Intuit - TurboTax

I have been a Turbo Tax online user since 1998. It's a big plus to me to have the ability to import prior year's data and personal info, and to know the software is always up to date. There is a lot of help available for those special occasions, and pop-up help is always there to explain terms/definitions. If unsure about something, you can let it walk you through step by step, or you can input directly. Importing from financial institutions helps to prevent errors, too. Only negative is it can get a little pricey, particularly with state returns.

I have been using Turbo Tax and its predecessors Cantax and Taxwis (Turbo Tax bought them both) since 1998. Trying to figure the various sections of the Tax Code in preparing the annual Federal/Provincial income tax is numbing as there are changes every single year. As it stands If I complete the forms manually, any mistake I make which would have given me a deduction, Canada Revenue will not correct it, however any mistake that cost CRA money will be corrected by CRA. Turbo tax has the tax code, form, explanations and suggestions to assist me in the preparation of my annual tax. It has found me $$ on many an occasion.

I've used Turbo Tax for a number of years. I've never had a problem with the software or the IRS. Questions to Turbo Tax are answered promptly. They have several products, I use the "Deluxe" edition as it suits my needs. I can enter possible deductions and determine if it's worthwhile or take the standard deduction. The software leads you through various deductions. Also, it's easy to simply transfer data from institutions and from last years Turbotax software, if used. By comparison, I used H&R Block software one time and did not find it as easy to navigate.

Intuit TurboTax is great, it's very easy to use and it asks simple understandable questions to fill out your taxes. It makes taxes more understandable for someone that doesn't know how to do the taxes by long way or doing all the math. If you can't afford or just want to save as much money as possible Intuit TurboTax is the way to go. I've used this to do my taxes for the last 5 years and it has made it easy and you can get help if you spend a few bucks and they guarantee your taxes when you use the paid version. If you have simple taxes or know what you're doing then the free version will save you some money. This is a great tax software for everyone.

After not finding my Intuit Turbo card from filing my taxes this year I was trying to find a way to get a new one of course because of Covid-19. And the delays of our state it puts a delay on everything that we do in our daily life and confuses us at times because I got confused and I was getting ready to give up. What I did was I had moved from a location that I did my taxes where they have on file. So I was putting my new address in and it kept booting me out because it was not the address they have on file.

I filed my taxes months ago and figured everything for be fine. I was told returns in my account in 14 days, that turned into 21 days, turned into over a month before my money was not direct deposited into, a thing I paid nearly $200 after I basic filed everything then at the last screen was forced to after they greyed out the free filing option right at the end, a move that should be illegal, but instead given to some other company, TPG, that then claimed they sent it to my bank but the deposit was rejected, a thing my bank has no record of, and that they sent it as a cashier's check. When I notified Turbo tax they basically told me it wasn't their problem, though of course in a very round about way.

How I see a tool like Turbotax is given its digital nature, it's able to cross reference inputs you may have entered incorrectly. For example, if you have two scenarios where it asks you for your property tax, it should either not ask me twice so as to prevent me from entering in incorrect information or it should pre-populate when asking for that information again it to allow me to check I entered it correctly. It's these kind of values that makes using a digital tool helpful. Unsure if the platform was making updates but it failed to do so in my 2019 return and now I'm being audited. When asking Audit Defense if I can refile due to the error, the representative in that service (separate company by the way), he said I couldn't and really only could either pay the fines or proceed with the audit. So if I had not used Turbotax to file and just used paper filing or purchase Audit Defense, I would be in the same situation I am now, figuring all this out by myself.

I had to wait months to write this review just so I could have a level head about it. I've used TurboTax Online in the past and had no issues, but this year they put me through the wringer and I will NEVER use them again. I was led to upgrade from the free version to Deluxe for my Federal Return, which I did and submitted. When I went to do my state taxes as normal, it was forcing me to continue in Deluxe and since I had already submitted my Federal, I was unable to change back to Free.

I wanted to file my taxes with them, I paid $185 and waited for a CPA to tell me what to do, so I got a call from one of the CPA that's working for them, and she didn't know anything about anything, and all she did was referring me to online articles to answer my questions! It felt like she was not a real CPA. I decided not file with them and hire a real CPA. I asked back my payment, and they refused to pay it back, just like that. My advice for anyone is to stay away from this company. It is no more than A BIG SCAM!!

I have used TurboTax for the past several years. I am NOT a tax professional, yet every year I end up having basic questions that I end up knowing more about than any TurboTax "professional" I speak with, after about a half hour of research on the IRS website. This year, TurboTax screwed up my home mortgage interest deduction. I did a straight refinance of my home mortgage in 2020. TurboTax added the two mortgage loans into one total mortgage, without alerting me, and then based on that total amount capped my total deduction for interest paid in 2020--without alerting me. All of this is based on my own research and it's impossible to get a hold of anyone to verify, but based on past history they wouldn't know more than me anyway. Now I have to file an amended return, and if I do that through TurboTax, I'd have to pay. No thanks. I'll be doing my taxes elsewhere from now on.