Intuit - TurboTax

There was an error when completing my tax return. I probably spent three hours on the phone with their support trying to figure out why it was not including some information that was entered on the forms. Made a huge difference... initially I was getting $3000 back instead I owed $6000 between state and federal. $40,000 from a stock transfer from a 401 K to a Roth IRA did not show up in income. Fortunately I saw there was an issue and that the program could not be right before I sent it in. They did work with me but it was very tedious and never really figured out why it did not work correctly. We just managed to get the amount to be included. Not sure if anyone else would have a similar problem.

Using Turbo Tax number of years. Some Setbacks, my fault. The assistance of having a live accountant readily available online (chat) or phone call is awesome. Helped me thru all the screw-ups I did. Also with IRS. I wouldn't use other. I have used other and never had this type of assistance. The software and cost of filing is minimal compared to going to others or accountants. It's easy, fast, and returns same week. I pay Federal every year, with a credit card. You pay a fee to use your credit card but even that is minimal.

The Turbo Tax is very easy to use. If you get stuck the number to call for help is very fast and easy, just answer the personal questions and they can guide you through. Use easy to remember passwords, use easy to remember security questions. Print your forms out at any time. You can even start it up and come back another day to finish up. All your information is saved! Call the IRS number to find out if it went through, the website also has lets you know if you are missing anything. Overall a great way to file taxes without that high dollar charge for most places.

They advertise "free", but nothing is free. You need to pay to file state, and if you used it previously the program will fill in information for you if it is the same as the previous year, but that will cost you in the end also. It's a clever/tricky program, & you can't change your mind for that. Also, be prepared to pay for the services upfront, the cost they charge you for deducting from refund is ridiculous, not worth it. Otherwise, they are up to date with all tax cuts, and ask all the correct questions so you don't miss out.

I have used TurboTax for a long time because Intuit does do a very good job of boiling everything down for you so you can do your taxes yourself. I paid $40 for Federal and $40 for State this year, which is a good deal just to get taxes done, and I know that many people would say, "Man, I wish that was all it cost me to do taxes for a year." My major complaint this year is that it really seemed that every other screen was trying to up-sell me. It felt like each and every time I clicked on something, Intuit was trying to sell me something and that gets tiresome. I can deal with a few of those, but my request is that they dial it back. Other than that, I find the product to be wonderful.

I have been using Turbotax for more than 10 years. In general it has been working ok, with some minor issues here and there, but about a month ago I received a letter from the IRS regarding my 2018 return. Turns out that when using the "import feature" for my Vanguard investments Turbo tax screwed up and imported the wrong column. The result was an additional tax payment due, which I am fine with, but there was also a penalty. Turbotax denies any responsibilities, hiding behind their warning that it is all the users responsibility. Look for alternatives!!!

I tried to file my tax return through TurboTax this year and it kept getting rejected for an incorrect 2018 AGI. The number TurboTax was inputting was not the number I was inputting. I re-entered the correct AGI six times and I kept getting rejected for the same number (that I was not putting in) every time. When I tried to get help I was connected to someone who could not speak English and kept saying, "Ok I understand your problem" and then going silent. When I tried to download my return to sent it by mail the PDF was not giving me all the pages. I am now going to be filing my return late and I need to find someone to help me fix my taxes. I paid $140 for nothing. Also (and this is important) TurboTax kept trying to charge me more money on every page. I think clicking no once should be enough. Furthermore they tried to get me to give them my login and password to my bank account which is an absolute no go. I would give zero stars if possible.

I am a first time user. I spent hours upon hours talking to their tax experts inputting the information from my K-1's. Then I received a notice from Connecticut that I owed penalties and interest, and when I contacted TurboTax, the tax expert said it was my error. While this may be true, the complicated way TurboTax calculates state tax payments can easily lead to errors.

After paying for the "deluxe" service they claim included a review from a certified CPA. I filed my 2019 tax return and my state return was denied. There was an error in the tax return stemming from the W-2 import through the turbo tax application. The system does not automatically review your return for accuracy even though they claim to do so. A CPA will only review your return if you request to do so. After paying 119 for this service you would think that a CPA should review it. But no, basically you're better off using a free service and reviewing the information yourself. As for the 100% satisfaction guarantee well they don't actually honor it. They say I was responsible for verifying the accuracy even though I paid them to do it. Please don't use this service they basically charge you for doing absolutely nothing. It's a fraud and a scam, don't give them your money.

Due to the Covid-19 disaster, I filed my original 2019 by the "normal" tax filing deadline of April 15, 2020. I then attempted to update the information and was charged a fee of $120.00 plus tax for a return that would obviously be rejected. Come to find out, the IRS does not allow the e-file of an amended return (1040-X). When I attempted to get support and request a refund, I got neither. Not only did I have to do the entire return on my own and mail it in to the IRS, but Turbotax Support/Customer Service indicated I was not eligible for a refund to the e-file costs charged when I update the information and as is predictable, the IRS rejected the amended return.