H&R BlockConsumerAffairs Unaccredited Brand
I can't NOT believe this **!!! They charged me 200.00 and told me I was supposed to get my tax return in 21 days or less. I've spoken to the IRS many times it was on THEIR hands to transfer the money onto the card I got from them. They can't know what's going on in their OWN company. I spoke with a lady that works in the village of Hamburg, New York for over an hour going over the same thing I told her over 60 times!!! I request I speak to someone who I don't know is actually professional and will fix this issue and give me MY MONEY back. I mean seriously 200.00 for a return that altogether was only 983.00. Ridiculous!!! It's the principle. What happened to the customers coming first and ALWAYS being right. I work in retail as a store manager and something like this would NEVER fly!!!
I was ALWAYS shown no matter what the customer is always right, but this place is flat out a RIP OFF. I will never come here again. I thought I would get my return faster. They had no answers for me. I get it they can't give me answers from the IRS but once I SPOKE to the IRS and they told me to contact H&R Block. The lady I spoke to thought I was speaking in a different language. Is there anyone out there these days that knows what CUSTOMER SERVICE IS??? I'm pissed and WILL be calling the village branch in Hamburg, NY Monday.
The free edition intentionally omits certain deductions or credits. I've experienced this before and both times I've compared with two other sources and have found that unless you pay, you will not get a complete tax filed.
I think they do not know what they are doing. I said I am not a citizen and of course non-resident but still my tax pro submit 1040-A instead of submitting 1040-NR and I didn't notice that. If they don't care my selection why I filled the form. I spent money because I really do not know how is that going. I just came to US. They just messed up everything and I really do not know what should I do now. I will never ever use H&R Block and never ever recommend anyone!!!
First of all, Let me say that I used H&R Block for years and I never even considered using someone else. I went to The Collierville, Tennessee office on New Byhalia Rd. I was passed off to a brand new tax person Glen **. I repeatedly was asking how much it was gonna cost me. He never answered me until he was finished and it was $350.00. I am a single mother of two teenagers and I made $5900. (I was injured in a wreck) last year so obviously my concern about the cost was very evident, however I did sign. As soon as I left H&R Block sent me an app, where I could file my own taxes online for free. Imagine my feelings of being taken advantage of, after I had repeatedly asked @ the cost. I immediately called and spoke with the manager Polly and she was very rude and unconcerned.
Then, I received a letter from the IRS saying because I had health insurance from the marketplace, some other form was needed. Mr. ** never asked me about that so my refund was delayed another 30 days. Upon further reading of my return papers I discovered that Mr. ** also, put me as single instead of head of household. I saw a sign that said $3400 for 1 child & $5616 for 2 children. The total that I'm said to get is $2403. I have No faith that the amount I'm receiving is correct. The district manager, Mark ** was equally rude and offered me $50.00 measly dollars which could in no way make up for the headache and stress that I have dealt with thru this ordeal. I am completely let down, I thought so much better about H&R Block.
It’s awful, it will be my first and last experience with H&R Block (Don Mills CF mall), with their brilliance I’m getting 301 as tax returns by paying 51 dollars per year and my friends are getting 1000 near by paying just 35 dollars, so please don’t go at all. If I could I won’t even give a star, that much I’m depressed by their service.
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Awful Experience with Deluxe version - I completed my taxes around 1/30/18 and was unsure of a ded/credit. I wanted to ask a tax advisor a question, since I purchased the deluxe version but there was no icon or button for a Live Chat. I read over and over again the help suggestions and looked at common questions which is when I finally filed as I believed I did it correct. Today I learned from a friend about medical expenses and thought I should go look at mine. I noticed we didn't list ours and so I finally tried calling customer service.
After many prompts an automated woman voice, then a automated man voice, I finally got a live person. He was then able to guide me to a chat on the page. You have to go to help center, then search for chat, then go to additional questions at the bottom again... You have to be joking??? So you made it impossible for someone to find help when they actually need it because you don't want to drown your people in questions by making the chat more forward, front end facing for the customer? Well I found it and was able to ask my original question from that night and my medical expense question. They sure did help! by telling me that I did it wrong. Thanks H&R block for causing me more issues in my life and by not making it easy.
Also, their accuracy check did not catch a duplicate entry. Ex. I entered a contribution in federal and couldn't find info about it transferring forward. So I entered it again as a credit on the state return because I couldn't find it on there. Well today I learned that it was a mistake on my part. This was the exact question I wanted to ask someone but they have the chat so hidden who could find it?
H&R Block failed to file my tax return for 2016. I used the free online tax web page to file to federal tax return and was shown that my return was submitted to the IRS on 3/3/17. Now 3/14/18 and still no 2016 return to be found. I requested transcripts from the IRS and came to find that there was a verification of non-filing that year. I even paid to have the "tax pro" look over my taxes before e-filing and paid the $50 to do so. H&R Block never even attempted to file my tax return and never notified me. Very disappointed with my experience.
I had a serious problem trying to order merchandise with the card. The order was declined 7 times. First I was told the purchase was being made in another country. I live in NY and was purchasing from NJ. Then I was told that I could not make a purchase in another state. Finally I was told that if I could not understand what I was being told there was nothing they could do.
Get your money's worth! When you make an appointment at H&R Block, make sure that you request a tax pro that knows what they are doing. There are many tax pros that have the expertise, knowledge and experience to serve you. Your fees for tax preparation will be the same whether the tax pro knows what they're doing or not. You should request and demand a tax pro that is a level four or five and has over eight consecutive years of experience with H&R Block. The person answering the phone, which is an eight dollar an hour knowledgeable person, will tell you it doesn't really make a difference. They are told to mislead you. It could be years before you discover a mistake or mess a inexperience tax pros can and do make often. Some mistakes are corrected by senior tax pro, in which they receive nothing for correcting the mistakes.
The reason H&R Block does this is their greed! They would rather pay a level one or two tax pro $10 an hour to do your return then pay a knowledgeable tax pro with years of experience a commission up to 20%. Even if your prior tax pro was friendly, nice, did you return quickly, or is your friend, you're not getting your money's worth if you don't get a experienced tax professional! Your mistake could easily reduce your refund or increase the amount you owe. If your tax pro had to stop and go ask another tax pro anything, they do not know what they are doing! You should immediately ask to reschedule your appointment with someone else! No, it will not make a difference to have another tax pro look, or do a second look, after you have filed your taxes. A experienced tax pro should have been asking you questions all during the preparation of your return, not a few questions about part of your return.
This was my first and will be my last time H&R Block and I will never do any business together. Wednesday Feb 21 I had an appointment at 7:15. I waited 45 mins, and since it was closing time, I was told to do it as a drop off option and someone will call me the next morning. I waited all day and no one contacted me, on Friday I call in to ask what's going on and they told me I'm missing my JAN & FEB 2018 RRSP slip. Told her I have transaction records, and asked if we could use those so I can get my taxes filed. She advised that she has to check with a supervisor and get back to me. I waited 2 weeks, no calls and no emails. So I show up at their store to ask what's going on and I was told it's getting done. I call back on Wednesday March 9th and was told someone is working on it right now. Why did I have to babysit them, when I am paying for it? They were very unprofessional and extremely unorganized.
Having my taxes done for years at H&R Block. 2016 went back to H&R Block and they charged me $300.00 to do my taxes. I would call that OUTRAGEOUS. Went someplace else & it did not come anywhere close to $300.00. I would suggest that everyone BEWARE & BE SMART. H&R BLOCK will never see me again. I felt I was being ripped off by them. $300.00 PREPOSTEROUS AMOUNT TO CHARGE. Again, if you go to H&R BLOCK - BEWARE!
This is a rerun of 2016 return we had done by same company! NOW we owe money again because they told us we did not need the 1 slip which is why we owe! The lady lied right to my face. First she said, "I remember asking the supervisor and the supervisor said we did not need it!" Then as I went back there to try fix THEIR mistake she said it wouldn't let her... the computer!
We did our taxes on Jan. 10 2018. With the same person for the last 14 years at H&R we were told nothing about the tax law. So after the IRS accepted our return we were expecting up to 21 days later to have our return. Nope. Found out the hard way. Got our IRS tax return the 22nd of Feb. The amount we got was different then what we were supposed to get. We let them know they shorted us and we are still sitting here without that money. Also we were supposed to have our state mailed to us in a check form. Then yesterday I look at the balance of our emerald card and our state return is on there. Why did we even pay you guys almost $400 dollars. You stole money first of all and second you didn't do our taxes correctly. We are done with y'all. Please no one use H&R Block. They are scammers.
Still waiting on return. H&R Block had a glitch and will not admit. Took them 19 days to submit my return to IRS even though it accepted same day. Paid for Deluxe version. H&R Block said not their problem call IRS. Form 8863 for education credits not correct to reflect retro tax laws. Now I can’t get my student aid because of the 35 + days delay. IRS says 60 more day wait. Losing everything.
I've been using this software since its inception as Taxcut back in the 90's. This year I tried the online version as opposed to the PC version. It is terrible. It is like looking through a buttonhole. It totally screwed my state tax form. And it is much more expensive than the PC version, which I ended up buying to get it right. Further, they have no adequate review OR contact options.
H&R Block Advantage VISA Debit Card Tax Refund SCAM - Do not get it if you want quick cash. First the under-qualified H&R Block employee doing your taxes does not explain all the hidden fees after they have no idea how put numbers in boxes using the H&R Block tax software. You then take it to your bank to get the money out and then get a $3.00 fee (bank) + $2.95 fee(H&R card) = $5.95 fee for trying to free up your money from these thieves. But then there is a .50 Decline fee for not knowing the $5.95 fee when taking out the cash which was declined on the first transaction so you call the number on your card to find out the balance and then try max out the card on a purchase with the exact amount that's left on the card because purchases are *free*... But you then get declined... Declined... Declined.
So whatever cash you get back just add on a minimum $10 dollar fee to your fee of getting your cash back because the H&R Block VISA scam is counting on you not knowing all the "hidden fees" attached with getting money from the card. It's about principle because they don't deserve a penny more than what it cost to get my tax return done.
I have used H&R Block downloaded tax returns for years successfully, BUT this year is a disaster. H&R Block 2017 Premium-efile-State tax final form is still wrong even after 4 support calls - fed was updated and then state updated 4 times. I even reconfirmed the inputs. Still very wrong. 2017 Premium +Efile + State (Iowa). It said it found no problems but that my possibility of an audit is slightly higher than average. It should be MUCH HIGHER: There would be a 100% chance of a tax audit. See below. It says:
1. Total income claimed is less than $25,000.00 AND also that my total income is $200,000-$1 MILLION. 2. Also, it claims my income is $75,000 or less and I am claiming Alimony expenses that are 40% or more of my self-employment income. I am not divorced nor receiving any alimony. 3. It claims my business income is more than 200,000. When actually it was $5000 gross at max. 4. It says I chose not to report health insurance expenses (It was paid another way so no deduction) BUT it also said that we are claiming self-employed health insurance deductions that are more than 40% of my self-employment income. Totally FALSE. I feel robbed this year.
I used H&R Block this year to do my taxes to try and get the quick refund and they told me I would have to use their emerald card to even have an attempt at the quick refund loan. They said I would not know if I would be able to get the loan until the next day so I chose to get the refund put on the emerald card. The card charges $35 for every $1000 you pull off from it but the lady doing my taxes showed me where in the pamphlet you could have your bank pull off the entire amount at one time and avoid any fees. So off I go to the bank to transfer the money and call H&R Block and they tell me I have to pay the fee.
I was told by the H&R Block employee and it was printed in their pamphlet that I could do it without the fee. The lady at the bank put in the wrong amount and canceled the transaction and now H&R Block put a hold on the money. I called them to get them to explain what happened and they are telling me that I may have to wait another 4 days to get my money. I do not appreciate being lied to and duped into using their bank to get my tax return and then not being able to access my money when they do get it. Seems pretty shady to me.
I am filing a complaint about the cost of having a taxes done by H&R Block! My granddaughter was in a dilemma in getting her taxes done. Being a student, single parent along with working finding time was a factor for her. So I tell her to go to H&R to get her taxes done and I would pay. Wow! What a shock! For every individual tax credit she got it costed a tune of $314 dollars. Seriously! Mind you there were no fee disclosures that were visible posted when she went in. My granddaughter reaches out to me by text along with a phone call while they were preparing her taxes.
I was so shocked and upset that she was to the point of tears telling me. But the clincher of it all was, she couldn't pay them for the astronomical fee they were charging. You see! I told her it wouldn't cost a lot as she didn't have anything that was astronomical... Of course. I figured her cost would be maximum of $75 or less... My error and my expense as I'm paying for it... Now the clincher is because she didn't have the money they charged her an additional cost of $40 for processing it from her income tax refund... Seriously! Is this not ridiculous! I only pay $100 to my account for my taxes to be done long form... I think H&R Block fees are overwhelming... Totally disgusted with them for what they are doing... Don't feel these fees are justifiable!
I submitted tax online through premium package and chose a 'Tax Pro' by paying extra to review my return for any error. Tax Pro didn't work on it I contacted her, she said to choose another one, the next Tax Pro did the same thing. She said to select another one or get refund from H&R Block. They didn't even bother to inform me, after I chased them they told me they couldn't work on it. The second tax pro made a strange excuse. She said it's too hard to see online returns, I said I would come to office in person then she said clearly, "Sorry I cannot work on it. It's tax season, they make good money in the office so they don't care about online returns." I submitted my return on e-file myself for half the amount I paid to H&R Block. Now I realized that submitting tax return is so easy, takes half hour online, these H&R Block people are just there to rob you. They wasted my 2 weeks.
If they cannot provide a service online then why promise the service and getting money and after making excuses. I tried to file a complaint they put me on hold for more than 1 hour. I also went to one of H&R Block office in person, the person sitting there just knew how to fill up a form online for submission, (which you could do yourself on e-file for just $100 then why paying them $300+) he didn't have any knowledge about tax things. When I told him I am self employed he became nervous he called his senior to deal me. The senior was even not capable as her answers were irrelevant. They did same thing to my brother, he had issue with IRS, he contacted H&R Block and they refused to take any responsibility since they charged him extra money for 'peace of mind' and 'dealing IRS'. Their online system is also very slow and complicated.
I went to H&R Block to do my taxes. They gave me a paper for 25 dollars a person if I send a friend. I sent 2 and they said they can't give me money for that which I thought that was crap and then when they gave me my return back which was on my Emerald card I took it to my bank and they charged me 35 dollars to do that but they told me it was going to be 5. They are the worst company I ever dealt with. You will be sued.
This company is a ripoff. They charged me $361 for an easy tax return. I am a single person with no dependents. There should be no reason that a 15 minute tax return costs $361. Do not use H&R Block. They are a scam.
This company allowed someone who stole my fiance's information and social to access my fiance's account and change the address, and order a new card to their own address. A personalized card at that with their name on it when he filed single head of household and only claimed myself and our two small children! It's unbeknownst to me how anyone could let this happen as it was a single account and this person turned it into a joint account and stole our whole refund check by cashing out with this new card without red flagging or anything!
I’ve been using H&R Block for 8 years now. First let me say this, I’ve been preparing taxes for over 23 years. I am an accountant by trade. In my older age, I use H&R Block to double-check my work and to use their Audit Guarantee. I have noticed the prices keep going up. Between 2008 and 2010, it costs us $160, then $189, now its $218. The only reason I cannot give them five stars is because I swear it takes them almost two damn weeks to complete my taxes. I do not go in any office and sit with anyone. I complete my own taxes online and send them. In 8 years they found one error and one opportunity I missed for increases taxes. So, I can 6 out of 8 is not bad. One year, I called "HOT" and found out the person went on vacation. I was like, "WTH?" Another year, my usual tax preparer got sick and quit. If it were not for the slow customer service I would give them five stars. I am getting what I’m paying for.
I have used the Emerald Card for years for most of my banking needs. Honestly have never had a problem until I used it to open a bank account pulling money off the Emerald Card. My fiance opened a account at the same time but had to make two transactions off the Emerald Card. We pay the amounts required to open our accounts, and the transaction amounts on the Emerald Card are more than the amount we put into the accounts. By 35 dollars for each transaction. So, long story short, we paid 105 dollars to put 50 dollars into two bank accounts.
We call customer service and they respond "It's a over the counter fee! You agreed to it when you signed for the Emerald Card!" I have had the Emerald Card for 6? 7 years? I don't believe I ever signed anything to get the card either. Had I known this "fee" existed I would have simply used the ATM five feet from the teller at the counter. Just beware. I will no longer use the Emerald Card. Ever. Great customer service!
H&R Block in Calgary. Used them to do tax return as I had a slightly different but fairly common tax situation. They were extremely expensive, clueless, I ended up not getting any taxes back as they filed wrong, and the situation was never fixed. The girl who did my taxes was very, very young, didn't know anything about my situation. Had to phone the Canadian tax office to ask them what to do, then did something different than what they told her to do and I didn't get the taxes back that I know I was supposed to get. I complained and they never responded. Finally, the guy at the front desk was inappropriately joking about how taxes are made to seem complicated in order to keep them in business. They were utterly incompetent and I was charged a huge sum (if I recall it was around $80 for their service as I was a first-time tax filer) in order to mess up my taxes. Urgh.
I have been using the deluxe package for 10 years without any problems until the last two years. I had to file nonresident Delaware tax return when it proved to be impossible for their package and I had to buy a different package to do the Delaware nonresident return.
I have been going to H&R Block for well over ten years and every year it gets more expensive. This year will be my final year with them. I do not own a business, I have no extra income or bank accounts in different countries or anything else crazy. I have an hourly job and so does my wife. We have 4 kids and they are all under 12. Together we earn roughly 40k/year at best. This year we filed our taxes with them for the last time. It cost us $500 to file our taxes and they pushed the extra protection plan on us last year (taxes were taken for college and they had no clue who took it and the Dept. of Education is saying it wasn't them so no clue where over 8k in refunds went).
So all together we paid $549 plus tax and last year they said if we came back this year and brought last year's taxes then we would qualify for a frequent customer discount on our returns. Of course they put us with a different lady because the other one no longer works there, so apparently because she doesn't work there we don't qualify for it somehow. Looking up other places, I have found out that for our return it should cost no more than about $150 max if somebody else is doing it and free if you do it yourself. After years of them telling me I was getting a discounted price because of already being in the system and because I didn't have a business, I believed them. I will never go back to them again and will let people know how big of a scam it really is.
I normally file my taxes myself. This I did not, went into H&R on 1/25 had them done. Long story short I found out to today on 2/20 that they had the wrong account info. When I asked about it they kept telling me it was their banks so they could get their money owed ok no problem. I find out at 330 no they did put my bank account in wrong and need me to come in and fill out some form so it can be faxed to the IRS. After all this I asked for a refund of the money that was paid for the filing then I told it could take 6 weeks to get that money back. I ask for something in writing, "Nope. Sorry we can't. We can only give you our manger number." All I have to say is so much for see my returns on the 22 of this month.
I received a call from H&R Block telling me that I could file my tax return for free. I had seen the television commercials and read the disclosure that only the federal return was free. I was fine with paying for the state return, so made an appointment. Upon arriving and in no time at all I was looking at the computer screen in the office showing my refund. I went on to digitally sign the forms and have them sent to my bank via direct deposit. After that was all done, she pressed the computer keyboard and a charge of $175 came up!!!
I questioned why I was being charged so much. I am 65, single with no deductions. There were no other items on my tax form which would have fees included as stated on the television commercial disclosure. She said that she wasn't sure and checked with her supervisor who came over. The supervisor looked over the form which had a $7,900 deduction and asked the preparer what that was for. The preparer told her that when she put in my age, that deduction automatically posted. Then the supervisor told the preparer that was the reason.
This made absolutely no sense. I said that because in 2017 I turned 65 and got an automatic deduction from my income, H&R Block decides that they want to extort more money out of me!!! She said that didn't seem right but could not make any adjustments in the fee until she spoke with the corporate office. It was the end of the day and the corporate office was closed. She said she was sure she could get the fee reduced $50. She said she would keep my paperwork and made an appointment for me to return on February 20th.
During the interim, I spoke with coworkers who had filed long forms and some paid less and some paid only a few dollars more, and all of them had itemized deductions. All I had was my W2, and 1095B and 1095C, which shows that my employer pays for my health insurance. I called the office today and told them that I would be in for my paperwork and go elsewhere. I still don't understand how a deduction from my income because I had turned 65 in 2017, would create a fee higher than my coworkers who itemized and were paying for both state and federal returns where I would only have to pay for my state return because the federal filing was free?!
H&R Block expert review by Melissa Hincha-Ownby
H&R Block has prepared and filed more than 600 million tax returns since 1955 and although the online version is a more modern incarnation of this service, taxpayers can have peace of mind knowing that they are working with one of the most experienced tax service providers in the nation. In 2012, the company processed more than 25.6 million tax returns including 20 percent of the returns filed by low-income taxpayers that claimed the Earned Income Tax Credit.
Variety: H&R Block offers several different packages that meet the needs of a wide variety of taxpayers - from a basic free file to a more complex return for a sole proprietor. H&R Block At Home customers can also grant access to a local H&R Block professional, which allows for more personalized support and assistance.
Audit support: All packages, including the Free File option, come with free audit support and representation from an enrolled agent.
Multiple refund options: Multiple refund options are available including direct deposit, refund anticipation checks and a prepaid MasterCard.
Upsells: H&R Block uses refund anticipation checks. Refund anticipation checks come with higher fees and there are only certain instances in which this option is used.
Basic package: The basic package is priced at $34.95.
Best for: Individual and Basic Filers, Families and High Income Individuals, Sole Proprietors, Taxpayers with
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