H&R Block

I thought it was smarter to have a Tax Pro help me with my taxes this year. I was wrong. She wasn't thorough and disregarded an issue I brought up to her four times. Instead of getting a refund, I ended up paying $3200 in taxes. I contacted customer service, and my case was escalated. I submitted an online complaint. No one followed up with me. I had to review my own taxes, amend them and send them in myself.

Don't waste your money. Online self-employed software useless since it doesn't provide form 8915-F. You're forced to pay additional $89 for a tax pro to help you.

No mention of this issue when you buy the software. And customer service sucks. Good luck trying to get a refund.

I had H&R Block file my taxes which cost $600 which was about $200 more than usual because my previous tax person didn't do them on time which cost an additional $1,500 in penalties from the IRS. Afterwards they completing my taxes which if I'm still having the IRS and Colorado saying I still owe them money. My taxes aren't done. H&R basically ghosted me as I received additional tax payment request from Colorado and the IRS. This office didn't response to messages left and just now replied with a generic email after two weeks of trying to reach them through their messenger. I would find someone else to do your taxes 'cause they are horrible.

Switched from TurboTax two years ago. This year decided to pay for the tax pro to make sure everything is correct. The pro who was slow to reply. I thought it was tax season maybe she was busy, but that was ok, filed with no problem. After a few months received a letter from FTB saying that I owe taxes. As far as I remembered I paid them through the portal. The portal has no info on transactions, etc. It just has a banner saying something like "Congratulations, your taxes have been filed!". First time I see a portal where you pay for stuff but cannot see your transactions.

I filed my taxes and I set up my refund to be direct deposited on to my debit card. They refused to put the refund on my card (GO2Bank) and they returned it. I've talked to the IRS and they've told me that H&R Block has my refund check. I filled out a form to have my refund put on my H&R Block Emerald Card. Then I received an email saying that the funds were disbursed as I instructed. They have not. Every time I call the 888 number for H&R Block, I'm given the run around. My local H&R Block office they are avoiding my calls. I should've received my tax refund 6 weeks ago, but I still don't have it. I've used H&R Block for many years without a problem, about 12 years, but this year, they act like they have no idea what they're doing. They are constantly lying to me, giving me the run around and being of no help at all so that I can get my refund already!!!! This is the LAST time that I use H&R Block!!!!

The people are sweet, however they're not always experts. I filed in person for 2021. The person said I was getting a refund for $2,200 and the fees for filing with H&R was about $300. The IRS said that I filled out a form wrong and made adjustments. The IRS said my refund was $1500-$300=$1200 which I actually got. I thought it would have been cheaper to file with h&r but that's more than the personal accountant/company I've used. I will never do in person option again, nor would I ever recommend them to anyone!

H&R Block online has chosen not to include Form 348 in their standard available forms (it has been around for 10 years). I received a pop-up saying that to add the form I needed to have the taxes sent in for a tax review, an additional $60. Begrudgingly, I agreed to have the forms sent for tax review, I notified the reviewer that I needed the form added. The reviewer took two weeks to get to the taxes and neglected to add the form issuing them back in ready for submittal. I will never use H&R Block again and would recommend others to proceed with caution.

I was charged all sorts of fees for them to file my returns incorrectly. I hired an accountant to review their work and finish the remaining returns. The accountant told me that not only did they incorrectly file my state returns, but we will have to amend my federal return. When I called for a refund, they told me that this was my issue.

I've used H&R Block for decades. My email contact has never changed, and they have my correct phone number in their system. So why, when I hand delivered all of my documents to an HR Block tax rep on March 3rd, have they failed to file my federal and state taxes on time???? I called a day before the federal filing date to check the status, they said they were working on it and would call me soon. No call, deadline passed. So I drove 20 miles to the same office to inquire. Very poor response from the office manager, saying they still had a day to file the state tax on time, and that they had given my file to a different tax rep, but that she was at her doctor's at that moment because she has a serious illness.

I filed my 2021 tax return online with H&R Block this year. I needed a form for the covid disaster and I was instructed by the H&R Block program to allow their account to complete the form for me. I submitted my tax return to their account and my tax return was returned completed and signed off by their accountant with a large refund and no form. When I asked the accountant about the form I was told she "didn't know I needed the form". I find this unacceptable especially when the program prompted me to answer questions resulting in the need for the form. I resubmitted my tax return to the account and it was returned with the necessary form AND a large IOU to the IRS! The difference between the two tax returns I received was almost $4000.00! I will not be using H&R Block again! Also felt the cost for filing could have been more competitive.