H&R Block Reviews

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About H&R Block

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H&R Block is a tax preparation and financial services company that has been providing its clients with tax advice and assistance for over 60 years. With a network of over 10,000 retail tax offices in the U.S. and around the world, as well as an online tax filing platform, it offers both in-person and do-it-yourself tax preparation services.

Pros
  • Free basic file
  • In-person services
  • Max Refund Guarantee
Cons
  • In-person help can be pricey
  • Limited time for Refund Advance loans

Featured Reviews

Ooltewah, TN
Verified purchase
I have used H&R Block for the past five years and I am very satisfied with the service. I opt to pay the extra $29.95 and have access to my last seven years’ tax filings. I always...

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Bronx, NY
Verified purchase
Have used them for many years. Excellent service, stand by accuracy, provide assistance. Friendly, pleasant and courteous. Some of their software needs improvement, though I have ...

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What is H&R Block?

H&R Block is a well-known tax preparation company that provides tax prep services to individuals and small businesses. Whether you want to do your taxes completely yourself, hand them off to a pro or get a mix of the two, there is an option for you. On average, H&R Block’s tax professionals have 10 years of experience and over 73 hours of training.

H&R Block uses several layers of security measures to ensure your data is protected when you file online or in person. In addition to web browsing encryption, the company has a security protection team that monitors data 24/7, regularly performing security audits.

H&R Block offers a wide range of resources and tools to help you make sense of your taxes. Its website features a wealth of helpful guides to help you understand the ins and outs of the tax code. You will also find calculators to help you estimate your tax refund and calculate your tax liability.

How does H&R Block work?

H&R Block provides in-person and electronic tax filing services. Customers can choose to file themselves through the guided software or use a dedicated tax professional. You can also use H&R Block for audit support. Just schedule a free consultation, and you will receive upfront pricing before starting.

To start using H&R Block, create an account on the website or visit your local office. The company offers walk-in services as well as an option to drop off your tax paperwork. It is best to schedule an appointment time, though — especially as the tax deadline draws near.

H&R Block services

H&R Block offers both DIY tax services and professional services. The following is available for taxpayers who prefer to file on their own:

  • Free online: For those with simple returns and standard IRS deductions, you might qualify for a free state and federal file.
  • Deluxe: This plan allows you to do itemized deductions and store your tax returns for six years.
  • Premium: With the premium plan, you can do everything the free and Deluxe plans can, plus file for rental income and investment income.
  • Self-employed: This is the highest level of DIY tax services available and includes every form you need for investment income and side business income and claiming business deductions.

Unlimited expert help can be added on to any of these levels for an additional fee. You can also have a tax professional file your taxes for you virtually or in person.

H&R Block pricing

Filing your taxes early can allow you to access discounts off H&R Block’s services.

The following prices are the retail prices of services at the time of publication, but you might be able to receive a discount.

  • Free online: $0 for qualifying taxpayers for federal and state files
  • Deluxe: $55 plus $37 for state
  • Premium: $75 plus $37 for state
  • Self-employed: $110 plus $37 for state
  • Add-on tax support for DIY filing: $70 plus additional state fees
  • Filing with a tax pro: Prices start at $85 plus additional state fees

H&R Block FAQ

Does H&R Block offer advanced refunds?

Yes, you can receive your refund as an advanced loan with a 0% annual percentage rate (APR) and no loan fees. However, these loans are usually only available several weeks before the April tax deadline, so if you wait to file, you can miss the chance to qualify.

What refund options does H&R Block offer?

Alongside the Refund Advance loan, customers can choose to have their refunds deposited on the H&R Block Emerald Prepaid Mastercard. Additionally, you can receive your refund as a direct deposit or check.

Does H&R Block offer a money-back guarantee?

H&R Block offers several guarantees to its customers, including a Maximum Refund Guarantee that ensures you'll get the biggest refund possible or your money back. It also offers a 100% Accuracy Guarantee, which means if it makes an error on your tax return that results in penalties or interest, H&R Block will pay those fees for you. Its satisfaction guarantee will refund you if you are not happy with the in-person services or the tax software.

Do I have to pay H&R Block upfront?

No, you can choose to have your payment for the service taken out of your tax refund. However, there is an extra $39 refund transfer fee to pay with your refund.

Do we recommend H&R Block?

H&R Block is a solid financial institution that's been around for over 60 years. It has helped file over 800 million returns worldwide since it first opened its doors. Its multiple guarantees make it a trustworthy tax company to try because if you do not get the best return or have an inaccurate return, H&R Block will make it right.

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H&R Block Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    PriceStaffReliability

    Reviewed April 14, 2025

    I have used HR Block consistently as a reliable service for years. There are usually no problems with the desktop software. When I talk to representatives they are always professional, although sometimes I find they don't listen to the problem the first time. Please be aware that for the Deluxe + State product they say "One State Return Included". It is NOT clear, but they will charge an additional fee to e-file! Essentially, this means there is little to no value added over the basic plan. I cannot recommend this product, although I would recommend HR Block in general. They have good products and service.

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    Staff

    Reviewed April 13, 2025

    I wanted to take the time to say that the people I've always dealt with at H&R Block have ALWAYS been very helpful and very nice. This year I had someone who just seemed extra helpful and I wanted to take the time to tell people because not enough people talk about good experiences, usually only bad. Mr. ** out of NH was so helpful and kind he really made me feel at ease. Can't say anything else except thank you.

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      Punctuality & SpeedProcess

      Reviewed Feb. 9, 2025

      We were paying way too much for our tax returns. Last year a friend encouraged me to file my own taxes. This is the second time i use H&R Block and the process was even easier. We filed early and received our tax refund very quickly. Being able to file at my own pace is priceless.

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      PriceStaff

      Reviewed Jan. 29, 2025

      By far, I have found over the last seven years that HRB offers the best around service. If you need help with an online return, their toll-free # picks up pretty fast and I've used it on a few occasions and was never asked to pay. I actually tried their top competitor and HRB definitely is the superior product. I think you might know who I'm talking about. HRB's price is much better also. I mean, way better. I highly recommend the online version. No CD required. I also went to an HRB office to drop off some paperwork a couple of times and it was convenient and they were very nice people. Ok, enough said. I give HRB 5 stars compared to its closest competitor at maybe 3 stars.

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      Customer ServiceStaff

      Reviewed Aug. 30, 2024

      So I had a last-minute issue where I had to file several years of back taxes and I needed them done fairly quickly. I walked in no appointment to the office in Shillington PA and my tax specialist ended being Lisa **, not only was she super helpful/efficient/friendly/supportive & just generally a wonderful person but she also RETURNED TO THE OFFICE ON A HOLIDAY FRIDAY AFTERNOON!!!! because I left me phone in the office. I would like this compliment to reach her manager because she deserves some kudos for that one! THANK YOU LISA!!! I look forward to enjoying that lobster!

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      Reviewed June 10, 2025

      I have used Tax Cut which subsequently became H&R Block tax preparation software for decades. The problem exists in the 2024 tax program. I had successfully completed my federal and state returns and was ready to send them using the online filing capacity. However, minutes after sending my returns a message came back saying the returns had been rejected (even though the software had indicated that all was correctly done). The message told me that the Tax ID for the payer on a 1099 was incorrect. I looked up that payer and the tax ID I had supplied was exactly what was written on the 1099. I tried to resend but received the same message. The software suggested that I physically mailed my return (even though I had paid the exorbitant online filing fee).

      Several days after mailing my return I received a message from H&R Block saying that my online return has finally been successfully sent, however the physically mailed federal copy had already been received received, which made the online filing null and void. Due to the federal tax filing be received in physical and subsequently online form, my federal return was put on hold. It's now mid June and I have still not yet received my refund. Do not use the online filing option with H&R Block!

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      Customer ServiceSales & Marketing

      Reviewed June 8, 2025

      Every time I got to the end it tried to trick me into getting some deluxe nonsense and it worked once. So I had to contact customer service and they couldn't resolve my problem so I ended up paying g60 bucks for a service I didn't fn want. And then in the end they didn't even use my card I had on file which is the only one I have and it's current, to pay the damn irs, so I've just not gotten a letter saying I still owe coz it didn't do it. So I'm out 60 bucks and now I have a mark on my trace saying I didn't pay. UNREAL. I feel so scammed. I'm NEVER using this garbage "service" ever, ever, ever again.

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      Reviewed June 7, 2025

      Please be careful about H&R block. Their software does not calculate the taxes you owe correctly. I had taxes due and I paid the full amount whatever the software had asked me to do. I got another bill from IRS saying that I owe more. When I asked the H&R block to see why their software did a wrong calculation, their answer was that happens we do not have the same calculation as IRS. That means who knows I am getting the same amount in refund if my software is not calculating it right. Also by the way I used a tax advisor from them and they are not willing to review it nor refund me the amount I paid to use their tax advisory service. At this point I do not trust their software and would move to Turbo tax. Please do not trust H&R software to do right calculations for you. They do not even stand by their own product and it is just a gimmick that they say that if the software does a wrong calculation they will refund. Do not use their software.

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      Staff

      Reviewed June 4, 2025

      Filed in January. Still have not received my refund. Kept being told it can be 60 days. Been almost 5 months. Had H&R double check if everything was correct, kept saying no problems. Found out just today the person that did it put something in wrong place. We was suppose to get a letter in May about it. Didn't receive anything. Going back to Turbo Tax next year.

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      Customer Service

      Reviewed May 28, 2025

      Had some issues in my previous tax filing so had scheduled an appointment at the Crest Hill, IL location. Due to some emergency had to reschedule couple of times and never received any follow up calls. Got a very rude email from the office manager threatening to cancel all future appointments/requests. The tone of the email was rude and I would never go there.

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      H&R Block Company Information

      Company Name:
      H&R Block
      Website:
      www.hrblock.com