H&R Block Reviews

However, by April 3rd, I was still getting automated notices from H&R Block that I needed to approve the return. On April 4th, the tax service representative still claimed that the returns had been approved. April 25th, I received a canned response, and I replied back on the 27th asking how I could get the returns approved. On May 16th, they responded with more canned messages. It turns out that H&R Block had not sent off my tax return at all until 6/26/2023. I had to call the Department of Revenue on June 14th, June 16th, June 30th, July 10th, and July 25th in order to find out what had gone wrong with filing. I finally simply filed the tax return by myself on August 18th. H&R Block sent me one more message on August 25th to admit that they had *not* been working on my return, but also to discourage me from fixing the problem on my own.

In summary, the tax service representatives at H&R Block deceived me into thinking that the returns had been taken care of, and refused to admit that there was an issue, even after I went through a months-long process to contact them multiple times over multiple platforms. I did everything in my power to help them perform the promised service I paid them for, but the due date had passed by the time I was able to circumvent their obstruction. As soon as I was able to figure out that H&R Block had not--and would not--file my return correctly, I had to do it myself, and deal with late fees on top of everything else.

If you want someone to hold your taxes hostage over a simple technical support issue with their website, and rip you off, they are your people. They will make meetings with you which they will ignore, they will ignore your messages and emails and pinky swear they will return your call and will never return your call. I went through an unbelievable amount of stress due to their pathetic software and even more pathetic customer service that just didn't care about anything. They ended up making me print out a paper copy and making me mail it to the state. Now, my payment to the state, that went through their software, wasn't sent. I filed a BBB complaint and they said everything is A-okay and they consider it resolved. It is not resolved and I will not stop until I am issued a full refund for the hundreds of dollars I paid for the worst tax experience in decades. Get your crap together.

They forwarded me to the H&R customer support. After talking to them for a while they said that they couldn't help me and then I got transferred to another support. Here they walked me through all the standard steps again (cookies, cache, etc.) but of course that didn't help since I already did that. I urged them to push this to the next escalation level since I've already been on the phone for about 2 hours. So, they then opened a ticket for me (**) and told me that the tech guys will reach out to me in about 3-5 business days. Of course, a week later, I still didn't hear from anyone. Two weeks later, still no response. So I wrote them on Twitter and they gave me another phone number. I called that one and the guy working there knew immediately what was going on. They had a major update and the update basically had a huge bug where it would not redirect some customers to the correct URL for the approval process.

He gave me the correct URL and then it finally worked. Then, when I thought everything was finished, two weeks later I received another email that my tax files are ready for approval and signature. I reached out to my tax advisor and she told me that they had another major technical error and basically I had to do the whole approval process again.

So, to summarize: I paid over 200$ for the full service to not have to bother with anything and have an easy tax filing season. The tax advisor did not have the knowledge needed to do my taxes. Additionally, H&R Block managed it, that I spent WEEKS with trying to figure out THEIR technical issues. In the end I spent more time with technical issues than the time I would have needed doing everything on my own!

They never ever got back to me on the open case for the technical issue I had with them (although a response was promised within 3-5 days). And on top of it, when I complained about their whole service, they opened up a case for that, customer service reached out to me to see how they could make it right, they told me that they’d get back to me on the same day and of course a week has passed and no one bothered to get back to me. Never in my life did I receive so little compared to what was promised during the sale.

I was in the middle of a sentence when the girl I was speaking to transferred me to some elevator music. The next person to answer the phone was oblivious to my situation. She informed that I was transferred to her and she didn't have any notes regarding my call. I had to start from the beginning to explain the situation. Once she heard enough she also abruptly transferred me. I asked the third person who answered the phone who she was. I was then hung up on.

I have paid H&R Block for service that I have not received. Their handling of my taxes was EXTREMELY SLOPPY!! I will no longer do any business with this company. I HIGHLY ADVISE anyone else to seek a real professional that can live up to their advertisements and deliver quality customer service. H&R has FAILED to deliver anything.

Back story: COVID was in full force, I had found myself in a very abusive relationship, it was the first time in my life I was filing joint taxes and I had made been put in the situation where I had to withdraw my retirement to continue to survive. I chose to enlist the professional services of H&R Block to ensure I was not making mistakes in my calculations. I selected a package with the peace of mind guarantee, I was sure that if I had a company like H&R Block behind me then I should be set.. Boy was I wrong!

First the agent calculated things incorrectly because she was not familiar with the current laws. I went back through the taxes, recalculated everything myself, then went back over it with her step by step, at which point we resubmitted together. At this point the only service I was getting from H&R Block was the peace of mind guarantee, as I had done the tax calculations myself. This was the most important part, and the only thing that mattered (as far as H&R Block was concerned) I wanted to make sure I had that protection since the return was unusual at best for me, and I am not a "tax pro".

Unfortunately to add to things, my then husband held out on a W2 until after the taxes had been submitted to the IRS. That brings me to us doing an amend. I contacted H&R Block to let them know I needed to Amend the taxes due to the missing W2. I provided the missing information. The H&R Block Tax Pro made her calculations, sent me forms to be signed and at this point I took her calculations as being good and I did not redo them myself. Turns out I should have, there was a large return due to the retirement withdraw and if there had been a tax owed because of the W2 that was withheld not being handled correctly it would have been massively easy to have taken care of it at that time.

The first year that I learned there were funds due to IRS because of miscalculated taxes I called H&R block, the agents gave me the runaround about getting me back to the same woman who did my taxes the year before. This went on the entire tax season, I would be transferred to the location that she supposedly worked at (in a different state) to make an appointment, she would never call for these appointments, I would call to speak to her manager, I would leave message after message. What got me a response is leaving a review online of my experience.. I got an email from someone in an office asking what they could do for me, they said they would look into things.

Here I am 2 years later, still dealing with the same problem. The peace of mind guarantee says you must contact H&R Block within 60days... I can't help but laugh when I read that. The first time I called and spoke to a rep and told them I had bought the product that said that H&R block would help me if something went wrong, they acted like they didn’t even know what I was talking about. I did not use the right words... I work in healthcare - definitely a form of customer service. I see people when they are not in their best form. If I wanted to play word games and act like I can’t help when my patients don’t say exactly the right thing, I would do a real disservice to all of my patients, and the industry I work for.

I’m not asking H&R Block to do anything I didn’t first pay them to do. I’m not asking them to do anything they haven’t stated in black and white that they would do. I’m asking them to do what they claim to be in business to do. Help with taxes and stand behind their tax professionals. I have had my state, federal and tabor refunds intercepted ever since I started doing business with H&R Block. Something that has never happened to me before, and the IRS claims I still owe them money. Why? Hell if I know. I am doing everything I can to figure it out, I keep calling H&R Block but every time I call the only thing that happens is the agent wants to get me back in contact with the agent that screwed up my taxes originally back in 2020. She is the last person I want to speak to, on top of the fact I wouldn’t be in the situation I’m in if the woman responded to messages… But please keep trying to put me back in contact..