H&R Block Reviews

I came to H&R because my previous accountant had retired. After seeing HIGHER PAYMENT than previous years that I had to pay I started questioning the process. I realized he is not familiar with S Corp and blamed me for not having told him. Then he misguided me that I have to work with two different agents WHICH IS NOT TRUE, ANY ONE PROF CAN DO BOTH BUSINESS (WHICH MAY USES S CORP AND PERSONAL) and that it was my responsibility to provide him with Sch. K or S corp. This all became evident because I had worked with a professional and took the time to bring him my earlier year taxes to show my payment was so high. Even after seeing my S corp on those he did not recognize the distinction in his work until I probed and started to compare and asked if he did use S corp. WHICH HE HAD NOT. And then I asked why would he not advise me of that option even if I had not brought my previous years.

I had a terrible experience. The tax preparer never called me back, or answered emails (save one days later to say they got the document I sent to them). Over three weeks I've called, emailed, asking for progress, nothing. Goes to voicemail, no one at the office even picks up the phone. I'm on a deadline and it is very stressful. I finally called the main H&R Block line and the only thing they can do is to make yet another appointment for me to go in. So I have to go and chase down this person to even talk to them. I cannot believe how H&R stay in business this way. Terrible experience. I will be going in to retrieve my paper returns that I left with them, and do my taxes on a super short deadline, which is another pain point finding a new tax service this close to the deadline.

During the past few years my tax returns were prepared using the H&R Block tax program. In 2022 and 2023 my tax returns were flagged by the IRS, and I was assessed a penalty. As a result, I informed the H&R Block customer service team and requested that they correct the deficiency in their tax program. They responded by telling me that the problem was mine and refused to correct the errors in their tax program or apply the “money back guarantee” promise on their website. As a result, 2023 will be the last year I purchase and use the H&R block tax program.

So I had a last-minute issue where I had to file several years of back taxes and I needed them done fairly quickly. I walked in no appointment to the office in Shillington PA and my tax specialist ended being Lisa **, not only was she super helpful/efficient/friendly/supportive & just generally a wonderful person but she also RETURNED TO THE OFFICE ON A HOLIDAY FRIDAY AFTERNOON!!!! because I left me phone in the office. I would like this compliment to reach her manager because she deserves some kudos for that one! THANK YOU LISA!!! I look forward to enjoying that lobster!

Absolute ripoff. We paid HR Block more than we received in a tax return. It was the lowest tax return my wife and I have ever gotten. They asked us zero questions, just emailed us to send them our W2s then when we showed up for our "appointment" we just sat there silently while some lady typed into her computer. She told us nothing, when we asked questions she just kept saying no, she DID NOT seem at all knowledgeable or qualified. It was a complete scam, DO NOT USE HR BLOCK.

After spending hours on my federal and state returns, H.R. Block online, refused to file my return unless I spent $95 to have one of their "experts" review my returns. There was never any indication that an expert review would be required before I completed my return. This is nothing but a scam to wait until customers finish their returns but then hold their returns hostage unless they are paid an ADDITIONAL $95!

Worse service I've gotten ever. They charge you twice as much when you are self employed but do NOT deliver what they say they will. They do a crap work (mispellings, not filing properly). They did not file my GST/HST and I got a notice of unfilled by the CRA. Tried calling them for 2 weeks and they keep saying someone will reach out in 3-5 business but it's been 14 days and nothing from them!!!! If you want to avoid trouble then avoid them at all cost!!!

Horrible experience. They didn't adhere to the "peace of mind" guarantee. It's basically worthless. They made a mistake on a previous return, which resulted in a letter from the department of revenue and a tax lien. It's been over a year and they still haven't resolved the issue.

I'm an actual CPA, and I have NEVER seen an accurate tax return prepared and filed by H&R Block. They have no oversite or review process to verify the returns they file are accurate. They hire whoever, and just let them file returns willy nilly! Every single time we get a client who previously went to H&R Block, it is a gigantic headache filled with federal and state tax notices, amendments, confusion over how they even got their software to calculate so wrong, etc. I am literally begging everyone to stop going there. You are WAY better off trying to do your taxes using any online software, or if you have anything semi-complex, just pay a tiny bit more to go to a CPA Firm to make sure it's done correctly.

I had my 2023 income tax prepared for the first time with HR Block. On Memorial Day I got a notice on my phone HRBLOCK: Your one-time verification code is.... to log in to my account. I wasn't trying to log into my account. Someone accessed my account and changed my email address. I contacted Hr Block. They sent me an email with the department that handles this. I called multiple times to see what they were doing about the breach and never got a return call. After multiple calls I kept getting the same response from them, "We will escalate your claim and call you in 3-5 business days". Still no call, so at this point I am deleting my account. I am writing this because I wonder who else this happened to. Was I an isolated issue or has their whole system been hacked? This is very irresponsible in my opinion and should be addressed.