H&R Block Reviews

I have used HR Block consistently as a reliable service for years. There are usually no problems with the desktop software. When I talk to representatives they are always professional, although sometimes I find they don't listen to the problem the first time. Please be aware that for the Deluxe + State product they say "One State Return Included". It is NOT clear, but they will charge an additional fee to e-file! Essentially, this means there is little to no value added over the basic plan. I cannot recommend this product, although I would recommend HR Block in general. They have good products and service.

I wanted to take the time to say that the people I've always dealt with at H&R Block have ALWAYS been very helpful and very nice. This year I had someone who just seemed extra helpful and I wanted to take the time to tell people because not enough people talk about good experiences, usually only bad. Mr. ** out of NH was so helpful and kind he really made me feel at ease. Can't say anything else except thank you.

Bree at the Hasley Canyon Store has been helping me with my returns for last 3 years, and I can't say enough nice things about her service. Went to see her on 3/02/2025 and had check in hand 3/11/2025. Thank you, Bree and all of the H and R Block staff for another great experience.

We were paying way too much for our tax returns. Last year a friend encouraged me to file my own taxes. This is the second time i use H&R Block and the process was even easier. We filed early and received our tax refund very quickly. Being able to file at my own pace is priceless.

By far, I have found over the last seven years that HRB offers the best around service. If you need help with an online return, their toll-free # picks up pretty fast and I've used it on a few occasions and was never asked to pay. I actually tried their top competitor and HRB definitely is the superior product. I think you might know who I'm talking about. HRB's price is much better also. I mean, way better. I highly recommend the online version. No CD required. I also went to an HRB office to drop off some paperwork a couple of times and it was convenient and they were very nice people. Ok, enough said. I give HRB 5 stars compared to its closest competitor at maybe 3 stars.

I have been using H&R Block tax software for many years. I have never had any issues. I found their program to be easy to use and reliable. This year, I purchased the download direct from Block. I have been unable to run the program because it will not allow me to register. I found it very difficult to find technical help on their website. I finally called for support and have been waiting a excessive amount of time for some assistance. This may be the last year I use their product.

I have used HR Block Deluxe + State since 2022 and even before that. For 2025 I purchased the software directly from Block. . . But never again. The software I loaded and installed on Windows 11 has a significant functional information display error that makes it impossible to use. The welcome display does is not usable. Essential information for program use cannot be seen on the screen. I cannot adjust the data window see the entire software text and user buttons. I note in Nov 15, that 30% of 13 Amazon users gave the Block 2025 software 1-star (very bad, do not recommend) ratings because of failure on Windows 11. The other positive reviewers gave better reviews because they were describing their previous year use, not 2025. The software was released from Block by email on Thu., 11/14 at 7:31 pm, so any reviews before that time would not be for 2025 software.

My family have been using the H&R program for years to file our taxes with no problems. For my 2024 tax return, The IRS denied my tax return. When I went on the program for H&R block to fix it. It had me amend the return which was not what I was supposed to do. I called and talked to somebody and they told me to print off what I had and send that in and I tried and got another decline. I have called and called and called. No one will help me even though I paid for the program. Here it is November and my taxes still are not filed. The IRS has returned or rejected them three times now. H&R block customer service is terrible.

The is the worst company I have ever met in my life to get an assistance or to get a help from. I visited the HR Block at 13000 Olympic Blvd on March 2025 & give all my business & personal information to ** to prepare my tax return, Since March I am calling & emailing her asking when my tax return be ready. I was advised that she requested extension, but I could not visit her. Later in October I asked her to email me my tax return so we could finalize my tax return. I never received any response from her and she never advised that she can not complete my tax return. I even did not received any tax return documents by email to finish my tax. Finally I decided to get a hep from a CPA. I just want to let the HR Block to know that in case I have a penalty for late report. I will take the HR Block to court.

I am extremely frustrated with my recent experience with H&R Block and feel compelled to share my concerns. After filing my taxes, I requested that my refund be directly deposited into my checking account. Unfortunately, shortly thereafter, my account was flagged for fraud, and the bank closed it. I contacted H&R Block and was told that my refund had been issued as a paper check on May 9th, but I never received it. I was then informed that I would need to wait 90 days before I could submit a client check replacement form. Ironically, after that waiting period, I found the expired check in my mailbox.