H&R Block Reviews

I have used HR Block consistently as a reliable service for years. There are usually no problems with the desktop software. When I talk to representatives they are always professional, although sometimes I find they don't listen to the problem the first time. Please be aware that for the Deluxe + State product they say "One State Return Included". It is NOT clear, but they will charge an additional fee to e-file! Essentially, this means there is little to no value added over the basic plan. I cannot recommend this product, although I would recommend HR Block in general. They have good products and service.

I wanted to take the time to say that the people I've always dealt with at H&R Block have ALWAYS been very helpful and very nice. This year I had someone who just seemed extra helpful and I wanted to take the time to tell people because not enough people talk about good experiences, usually only bad. Mr. ** out of NH was so helpful and kind he really made me feel at ease. Can't say anything else except thank you.

We were paying way too much for our tax returns. Last year a friend encouraged me to file my own taxes. This is the second time i use H&R Block and the process was even easier. We filed early and received our tax refund very quickly. Being able to file at my own pace is priceless.

By far, I have found over the last seven years that HRB offers the best around service. If you need help with an online return, their toll-free # picks up pretty fast and I've used it on a few occasions and was never asked to pay. I actually tried their top competitor and HRB definitely is the superior product. I think you might know who I'm talking about. HRB's price is much better also. I mean, way better. I highly recommend the online version. No CD required. I also went to an HRB office to drop off some paperwork a couple of times and it was convenient and they were very nice people. Ok, enough said. I give HRB 5 stars compared to its closest competitor at maybe 3 stars.

So I had a last-minute issue where I had to file several years of back taxes and I needed them done fairly quickly. I walked in no appointment to the office in Shillington PA and my tax specialist ended being Lisa **, not only was she super helpful/efficient/friendly/supportive & just generally a wonderful person but she also RETURNED TO THE OFFICE ON A HOLIDAY FRIDAY AFTERNOON!!!! because I left me phone in the office. I would like this compliment to reach her manager because she deserves some kudos for that one! THANK YOU LISA!!! I look forward to enjoying that lobster!

I have used Tax Cut which subsequently became H&R Block tax preparation software for decades. The problem exists in the 2024 tax program. I had successfully completed my federal and state returns and was ready to send them using the online filing capacity. However, minutes after sending my returns a message came back saying the returns had been rejected (even though the software had indicated that all was correctly done). The message told me that the Tax ID for the payer on a 1099 was incorrect. I looked up that payer and the tax ID I had supplied was exactly what was written on the 1099. I tried to resend but received the same message. The software suggested that I physically mailed my return (even though I had paid the exorbitant online filing fee).

Every time I got to the end it tried to trick me into getting some deluxe nonsense and it worked once. So I had to contact customer service and they couldn't resolve my problem so I ended up paying g60 bucks for a service I didn't fn want. And then in the end they didn't even use my card I had on file which is the only one I have and it's current, to pay the damn irs, so I've just not gotten a letter saying I still owe coz it didn't do it. So I'm out 60 bucks and now I have a mark on my trace saying I didn't pay. UNREAL. I feel so scammed. I'm NEVER using this garbage "service" ever, ever, ever again.

Please be careful about H&R block. Their software does not calculate the taxes you owe correctly. I had taxes due and I paid the full amount whatever the software had asked me to do. I got another bill from IRS saying that I owe more. When I asked the H&R block to see why their software did a wrong calculation, their answer was that happens we do not have the same calculation as IRS. That means who knows I am getting the same amount in refund if my software is not calculating it right. Also by the way I used a tax advisor from them and they are not willing to review it nor refund me the amount I paid to use their tax advisory service. At this point I do not trust their software and would move to Turbo tax. Please do not trust H&R software to do right calculations for you. They do not even stand by their own product and it is just a gimmick that they say that if the software does a wrong calculation they will refund. Do not use their software.

Filed in January. Still have not received my refund. Kept being told it can be 60 days. Been almost 5 months. Had H&R double check if everything was correct, kept saying no problems. Found out just today the person that did it put something in wrong place. We was suppose to get a letter in May about it. Didn't receive anything. Going back to Turbo Tax next year.

Had some issues in my previous tax filing so had scheduled an appointment at the Crest Hill, IL location. Due to some emergency had to reschedule couple of times and never received any follow up calls. Got a very rude email from the office manager threatening to cancel all future appointments/requests. The tone of the email was rude and I would never go there.