H&R Block

Back in 2015 an H&R rep (Devin from the Evanston, IL branch) helped us to prepare our taxes and made a big mistake that went unnoticed by him or the software. He included my wife's W2 as mine, based on which the tax forms calculated that I had a social security overpayment and was due a refund. This was not correct and, 1.5 years later we received the dreaded letter from the IRS that we needed to pay an additional $X in taxes plus additional late fees and interest.

My father passed in the first few days of January 2018 so I had to file his 2017 tax return. I took it to Block Advisors where I went in and did the taxes with a gal in the Tracy, CA office and she finished the return and stated that we owed almost $12,000.00 to the IRS. I said ok because what else are you gonna say. She added that I owed Block Advisors almost 700.00 in fees to do the taxes, WOW but again, what are you gonna say! I wrote checks to the IRS and two different states and went about my business.

In 2017, I paid just under $800 to get my taxes prepared and at that time, I was told that if a mistake was made, that H&R Block would pay. Well as luck would have it, a mistake was made and I was notified by the IRS who does not care who made the error. All they want is their money. I called H&R Block to remind them of their commitment but I was told that I would be responsible for making the payment. I reluctantly paid. However this year, I went on eBay and bought the H&R Block software for $32 which gives updates on a regular basis.

I went to H&R Block to have amended taxes done. The person that assisted me was very helpful and kind. Afterwards, I paid the fee with my bank card. I noticed she was having some trouble working the card machine, but it never thought nothing of it. Over a week later, I noticed the payment was posted over a week later. A week after that, another payment was withdrawn from my account for the same amount. I called the office, they informed me that I will have to speak to the person who assisted me. After nearly a week later, after contacting the person and providing documentation, the matter still is not resolved. My next recourse will be legal action -- never again will I use this company.

Hi, I only reason, I filed my tax with H&R Block as they confirmed me with 4400$ return and for that they charged me $400. The amount I received back is $580 less than they confirmed. When I asked them about it, their answer was pathetic. They said, "It is what it is. We can't do anything." When I asked what is wrong, "In calculations," they said, "They might have different formulas than us." They didn't even entertained me properly. This is so pathetic.

I did my taxes with H&R Block after finding out I was behind several years. Private accountant to blame there. I filed taxes, was told I am getting roughly 7k back. After receiving 4 thousands in several payments. My money stopped coming in, even though letters from the CRA (Canada Revenue Agency) stating that they were still sending money, and rebate payments as well. I called H&R and they flat out lied, stating they never received any money, and tried to suggest that CRA made mistakes on the dates they sent the monies, all 9 of the letters they sent me. I got another today, 300, money was confirmed sent July 5, it is not the 16, and what a surprise, no money, call the number on the credit card they give you, and what a surprise again, they denied getting any money sent to them, and told me to take it up with CRA. Which I have been in contact with them, and they confirmed they sent the money.

I took help from H&R Block to file the income tax last year and the guys filed the wrong income tax. When I got mail from Incometax.gov then I came to know about this. Then I called H&R Block customer care and asked them to help out with income tax notice. They guys didn't help me out and continuously make me believe that they will help me out. At last, I took CA help to make the things work.

I went to H&R block.com as someone looking to file taxes. April 8th I completed my taxes and got email confirmation. Checked with IRS they didn't have my taxes so I call H&R Block. They never filed my taxes... Apparently I didn't complete the last 3 times of putting in my banking information. REALLY. Anyway had to pay, 150.00 then print my taxes. I could've paid someone cheaper to file them and taken the guesswork out. Never again! Now I'm late. They said no penalty since we get a refund but I have to call the IRS in the morning to see... As unreliable as H&R Block has been I am sure it will be some issue. So infuriating!

I have been using the Emerald Card for both taxes and direct deposit of my paycheck for several years, I stopped using banks due to my account being wiped twice and they wanted me to pay! Well these accounts at H&R Block and Emerald Card have been breached and they knew it and did not warn people so preventative measures could be taken, my account was emptied while I was working. I got the notification on my phone of the use of my card, I live in Ohio and my card was with me however it was used in Las Vegas! I called and got the runaround 3 times, I called the business in Las Vegas and was told my card was duplicated and swiped! I finally after several hours of trying got 3 people that could not talk English hardly at all.

I have filed my own taxes with H&R Block for over 20 years with never a problem. This year when I got to the place where I choose how to get my refund, there is a promotion where if I choose to get my refund on an Emerald Cash Card, I can get an extra 100$. So, OK, that sounds great. So, I wait and wait. I call H&R Block, they say wait some more. I call again, they say wait some more.

I relied on my husband to do taxes. After his death I found H&R in my small town. First visit was ok as it was a typical filing and my agent stamped and mailed my returns setting a precedent. Next year I had bought a house moving money from an IRA which boosted my income status. This same agent called when filing was done and didn't have the guts nor the professionalism to tell me what I really owed. She told me it was 7$ grand in returns. When I got to office it was double that and she acted like it was no BIG deal. PLUS they charged me $400 for the filing as they had to use special forms!!!

We have been using H&R Block for years because they were friendly and always seemed to know what they was doing plus the added peace of mind was a really good thing to have or at least we thought it. Last year on our taxes when we filed their employee forgot to add one of the W2 we had and we didn’t realize it. So this year when we filled the lady caught the mistake and told us that the one that did our taxes last year had not added all of our W2 but she assured us it should be no big deal because we had paid for the peace of mind and it would cover that so we went home and got in our folder of taxes from the year before and got the W2 and took it back up to the lady that done our taxes this year and she fixed the other person's mistake and filled a claim with peace of mind.

Very bad experience. Filed my income tax return for 2017 in April of 2018, using the e-file system on hrblock.com. Paid extra for a tax professional to review it before finalization. Set it up for electronic withdrawal directly from my checking account. Everything was done by April 16th. Then I sat back and waited and waited and waited. No withdrawals. Finally, getting nervous, I called them a week after to make sure everything was fine, I was informed that their 'system was down' and therefore they could not pull up my file to make sure. Then I went back to waiting and waiting and waiting.

My daughter. They have done her taxes for the last two years wrong. Why pay for someone to get it so wrong. O well not their problem. I am the one recommended them. NOT HAPPY VERY. UPSET NOW. Now she has to pay a lot of money for their ** that she does not have. They were not cheap to get them done anyway.

Doing my taxes this year in Houston Texas for the first time since moving, I chose H & R Block. The biggest mistake of my life! The tax preparer had my refunded mailed in a check form instead of deposited in my bank account after giving her the information. Not only that, instead of putting my home address she puts my job address. Meanwhile, my job is in a shopping area called River Oaks and she did not put a suite number! How wonderful! She then told me to contact Emerald Card customer rep to change the address before it was mailed out May 2nd.

These "seasoned tax professionals" made an amateur's mistake and right at the 3 week mark waiting for my refund - I get a letter from those rogue pukes (IRS) stating a wrong form was used and therefore my refund will take 2 extra months. Two months (actually 3 months) have come and gone. I was unemployed and BROKE at the 3 week mark and wanted revenge on these inept morons, which I will do by trashing them on EVERY consumer complaint company I can find. I'm checking to see if I can take these bozos to small claims court.

I should have read the reviews before choosing H&R Block for filing taxes online. We have experienced one mistake after another and poor communication. I am still going in circles trying to get some significant mistakes corrected, yet they have already charged my debit card. My husband and I filed our taxes jointly, and he was listed as primary tax holder. That said, when I created the account with H&R Block I had my name, phone number, and email listed as primary contact because I have been handling all our tax documents.

On March 7th I had noticed some unauthorized charges on my emerald card and immediately I contacted the bank and was told that my account would be closed till further investigation and that I could go the H&R Block office to retrieve my new card, as I did to wake only wake up the next morning and discovered that 7 more transactions that wasn’t authorized by me had went through. I was told that it would only take up to 10 to 20 days till my account would be replenished, well I called every day after the first 10 days had passed to be told by at least 10 different supervisors that my account would be replenished within 3 day, what a lie and joke.

I had my taxes done in 2016 and 2017. In 2016 they put in an incorrect number for my salary and I had to return 4 times for them to make changes and to get it right. They charged 152.00. In 2017 I returned and this time it was a mess! I felt ganged up on, where more than 1 tax preparer was talking to me and they told me that it would cost 182.00 because I earned more money. I am on SS and a tiny pension and nothing changed from one year to another. Then she gave me the envelope, told me to mail it and now I will wait 6 wks. to get my refund, because she was too lazy to fill in for an electronic deposit which would take 3 wks. I felt bamboozled and when I left there I wondered how the heck they could have talked me into putting one return on their H&R Block credit card, which caused me problems and to get the other return by mail??? I felt like I'd been had and will NEVER go back to that company again.

Where to begin... My very first time with this company and they screwed up by doubling my HSA savings, had to come in the next day to get it fixed, then doubled something else, I gave them my DL so they could spell my name properly and they still spelled it wrong. They spelled it the Spanish version of Nicolas so now on forms I have to put this one instead of the correct spelling of my name. It was a complete nightmare.

Right from the beginning when I entered their office I felt it wasn't very professional. I explained to the agent that I have been approved to claim over the counter eye drops and gel for my disability. Every year I do a detailed spreadsheet with my medical claims and attach receipts. I have been doing this for over 10 years and the government has approved this. My first surprise was when I asked how much I would be charged and couldn't believe they were charging me almost $200, (this was after they had done the taxes). The next clue was after I had a call to make an appointment to pick up my taxes. So I made an appointment and then had another call to make an appointment. Had to cancel and made another one, again I had another 2 calls for me to make an appointment. So nobody seemed to know what anyone else was doing. But the worst was when we were going over the paperwork I notice they hadn't taken disability medical expenses.

I've used the disc format of their software for the past 5 years, but decided to try it online this year. I don’t recommend it. It was unclear whether or not I needed more than Basic until I started filling in 1099-B information. All of a sudden, I get a notice telling me if I want to continue I need to purchase Deluxe, with a button to agree or decline, and no information about how much extra it will cost. At that point, fearful of losing data I had entered, I agreed. Only later that day did I find out my cost went from zero to $43. That’s sneaky, and from now on I am sticking with discs for my purchase. I prefer to know what I am getting before paying for it.

I went in for assistance because I wanted to get a good return and was having trouble with doing it at home with TurboTax with the new ride sharing tax codes. I went in with all my information including a print out of what I did on TurboTax so far. I was not told any prices. I was told I would get a better return with them. I would not have accepted their assistance if I had known they would take over 2/3rds of my tax return $440. I filed a complaint on 4/11/18 and was given the case number #** and told I would be contacted in 3-5 business days. It is now 4/24/18 and I have yet to be contacted by e-mail or phone despite calling the district office manager Marque ** and leaving a message with him directly on 4/23/18.

So I went to H&R Block today and it was ok... the only cons I have are that for 1 they didn't give me the option to pay for the H&R Block fees with my refund. It was 145$... and one other con... they didn't give me the option for my refund to be direct deposited into my account. I looked to see if they did and there were x's where the account number and routing number should have been. Ok so the pros... they were very nice... tried to help me. As I said the H&R Block fee was 145$ and I was freaking out inside and they just had me pay 40$. I hope that I get a check for my refund... if anyone knows please email me at **.

Let me start off by saying my husband has used this company every tax season for 10 years, we have been loyal customers. I know tax season is stressful and no one likes it, but every single person I spoke with at H&R Block today (whether calling a specific office or dealing with the 1-800 number) were not helpful and rude. We are very disappointed in how they handle their customers and our important, time sensitive information. We will not use H&R Block again.

I made an appointment with H&R Block... The papers I had were W-2 and 2 1099 MISC. As she was done inputting all the numbers my total came out to be 5$ refund. I knew it was going to be low. Here's comes the check for paying H&R Block. $381!!! Are you kidding me? I seen on her computer that last year's payment to file was 106$... Please someone enlighten me on how I had to pay $381 with my refund being 5$ and it only took 30 minutes? Are you kidding me right now?!?Yeah I’ll give you a piece of my mind!

I was completing my online return with H&R Block when their system crashed and I lost all the information I had inputted. They offered to refund the fees, which they did. But, they refuse to refund the associated sales-tax. This makes no sense!

Beware of errors caused by the software while completing your return! I was only able to discover the error by reviewing the PDF Pre-file Summary. This review was only available because I had paid for the highest cost "Protection" level software. Otherwise I would never have been able to find the error in the software's calculations. While completing my 2017 Return, I had selected the option to download all of my data from CRA My Account. This auto-populated all the related fields. Fortunately I later decided to review the PDF Pre-File under the Wrap Up tab.

Went into the local H&R Block office today to file my taxes. You hand the front girl your documents and she creates your packet. When we started with the representative, they asked where the other W2 was... I had given it to the first person. They LOST my W2. And gave zero apologies. I even looked in my car and went home and looked. The envelope it came in was there but not the document. They still had no apology and continued to act like it wasn’t their fault.

A less than zero for effort in all areas from wanting to understand how my business runs, not responding to communications from me or my bookkeeper, to them saying she doesn't with my bookkeeper who has been involved in my business from day 1 and knows it inside out and then refuses to take another look at my return she completed in 10 minutes to see where she could improve on it before tax day!!! Is this for real? H&R Block clearly don’t feel it’s important to have in their employ the very best in tax agents! I’m gobsmacked in the lack of care and want to help!