H&R Block

I Have been using them for 9 years.. After 2020 my taxes were withheld when I called them to ask what was going on.. They got an attitude and refused to answer me. They had no problem taking their fees out of my state refund while my federal was being withheld.. Not to mention they don't give any discounts or incentives to long term clients. Being a single self employed mother I find it absolutely ridiculous that their fees jump around so much. Paying 553.00 to have them done in 2020, And last year 520.00. So this year I decided to go with a program of those of low income to see my refund.

Hi, I first took an appointment at the store, she never got back to me, took all my documents and never responded back. I kept calling and texting her. She never got back to me. Then I went online and filed from H&R block website, then they forced me to buy $50 pro so they can sign on my taxed, now it has been so long, no updates on their website. I keep calling them just so they can transfer me to other department and then hang up. Please stay away from this tool.

H&R Block is a collection of nice tax accountants who have zero competence to write and maintain software. I e-filed my taxes in mid-February with downloaded H&R Block software after it repeatedly indicated there were no errors or problems with the return. From my end, the submission froze in IRS servers and has stayed that way for over three weeks. At the H&R end, the IRS informed them that their software created an error in my filing (a fake report of rental income, when none existed) and told them within five minutes of my submission that it had been rejected. Since that moment, my return has been listed as pending in their software and the software will not allow resubmission.

H&R Block Expat Tax Services is an online tax preparation service specifically for overseas residents who need help with their US tax filing. They has been giving me the runaround for the last 3 weeks. I asked my supposedly expert "tax consultant" 3 times, via the portal's Message Center, to give me a rough estimate of fees before starting the Streamlined Filing. I received no answer, and yet he repeatedly emails me with a system-generated message: "I'm so close to finishing your tax return, but I need a bit more information. Please sign into your account to see what else is needed. If you need help or have questions, feel free to reach out to me in the Message Center of your account." I am now in the process of engaging one of the many other professional online expat tax services to help me.

I have been a H&R block user for years and have had no issues. I have received the e-file rejection code FD-32-S1-F1040-080-02 while trying to submit my return, the fix was supposed to happen on the update of 2/2/23 and then on 2/17/23 and still no fix and now I am being told it will happen on 3/2/23. I have lost all confidence with H&R block that the fix will ever happen, I have spent over 8 hours on hold or talking to support to fix this issue to no avail. I have talked with a representative about the situation and I asked for a refund and was told to get it from Amazon, which I am unable to due to it being past the time for a refund because I have been waiting for a fix for the program.

I paid over $200 for the preparation of my 2022 taxes because the online software required me to add a “tax professional” in order to report a total of three losses on Section 1256 Contracts it did not allow me to enter on my own. Long story short, I prepared 98% of my return myself, paid, uploaded every tax document immediately for the tax pro’s review, and waited. And waited some more. After a week had elapsed and there was no progress, I sent a message to my assigned tax pro and she never responded. Another day went by, I sent another message urging her to please respond because she was holding up my filing and refund, and still no response. I placed a total of six calls to H&R Block, having to re-explain my situation each and every time, and after being promised multiple times to be reassigned a new tax pro I still hadn’t been.

I have used H&R Block for the last 5-6 years and never had an issue. However this year after completing my taxes I filed using e-file. In less than a minute it came back rejected. The rejection letter indicated that the issue was with form 8962 (a calculation error). I inspected the form and found no issues with it. I then called H&R Block's help desk and the gentleman that took my call was just as confused as I was. He could give no explanation as to why it was rejected but advised me to e-file again. So I e-filed a second time and it was rejected within minutes.

I have been having a terrible time with H&R deluxe software not connecting to the server!! Google it and it's easy to understand. I'm not alone! They are unable to fix this and I have supplied endless information which still gives me the VERY SAME RESULT! They are selling software which has a problem and they are unwilling to fix it!!

I usually file with Turbo Tax but this year some things have changed for me with refund advance and I really wanted the advance. I heard H&R Block offered it. I had to file in person or remotely to qualify for the advance. I understand why now. Anyway after 4 hours of waiting to get started, now comes the best part. It cost me 419 bucks to file. Normally I pay 39 bucks with Turbo. I thought well I need the advance so I did it. Lady did not explain that it goes by your credit score and bam! I was denied. I lost 419 and did not even get the advance. Never Never Never again will I ever file with these guys. I'm pissed. I had a w2 with nothing special. 419 is insane compared to 39 bucks. Ugh.

I have used H&R Block Premium Tax software for years. I filed late this year and was paying close attention due to the losses our business took and noted the amount of tax owed based on my taxable income was being calculated incorrectly (29K of taxable income and I owed less than $100). I contacted H&R Block and they provided an updated version of the software that did not fix the problem. No one seemed to know what to do. I have not seen any other complaints about this. Ended up filing a paper return to correct the issue. I would think H&R Block would have some avenue if a bug in their software is detected, someone could email them to let them know and respond. The phone people do not know how to handle this.