H&R Block

I have used H&R Block for the past 5 years. I was a former Turbo Tax user but the software price became insanely high therefore the switch. Our tax situation has changed drastically in the past 5 years. Yet the transition with Block has been The past 2 years I have used the free version and have been pleasantly surprised by the of then simplicity using the program but a quality end product.

The tax preparers were very courteous and professional. There was a discrepancy which caused us to lose money and we had trouble getting help because the main offices in this area close after tax season. There were branch offices open only at certain times of the week. I persisted with the company and talked to corporate. The representative who called me was very polite and professional. In the end they refunded our filing fee.

I used the paid online service and it went well. Docs were easy to upload & my taxes were done quickly by a pro. It cost $179 & I found out later that I could have used their software to file for free. I paid twice in taxes for 2019 than I did in the last 8 years, but that's not their fault. My advice, use the free service unless you want a pro to go over your taxes for peace of mind.

I have used H&R Block for the past 5 years and I am very satisfied with the service. I opt to pay the extra $29.95 and have access to my last 7 years tax filings. I always get confirmations when my tax filing is accepted by the IRS and I do not get an excess amount of email solicitations from them. Very professional and respectful company.

This tax software is easy to follow and asks comprehensive questions for your initial federal and state tax run thru. I had more difficulty going back to add a form that I forgot. The search option was not as flexible as I would have expected. Ex. I tried to search on the 1099-div form. That’s the title of the document I received from the business. But, a search using “1099-div” was a failure. I actually had to change the search to “1099” and wade thru the options. In addition, I had a problem using my AGI. Do not know why, but would have had to pay to find out.

I spent a whole day preparing my tax on H&R Block website. Needed expert review which was "not available at the moment". They downgraded me automatically to Online Assist which didn't work. So I decided to remove it. The phone robot said it would delete all my filings. I called customer representative to remove the non working online assist from my bill without deleting my input but the lady deleted everything then apologized saying that her screen didn't give her the option to keep my inputs. I believe this is way to coerce people into paying for options they don't want.

First off, the system will not allow me to give a less than one star review. H&R Block is horrible when it comes to issues. I have been stuck in a nightmare situation for three weeks trying to get a mistake they made resolved. I have documentation and proof that it was their mistake. I've called their helpline, sent messages to the Tax Pro, and scheduled in office visits. The Tax Pro never responded to any of the messages, one office visit they didn't even show up for and never followed up, and every time I try to call the helplines, it says that all their agents are busy and drops the call.

This is the second time I've attempted to use HR Block. I had to cancel one account because nobody knew who owned it, nobody could access it and my tax information had been waiting for 5 weeks and nobody would return calls or messages. Now, I opened a new account, uploaded my tax information and no response to messages for a week. They are absolutely horrible and forget about calling their toll-free number, they can't do anything but send messages to people who never respond.

First.. I have used H&RBlock for over 5yrs. Every time I call it is a 30+min wait. When I call no one can ever help. They give you another number to a group that can't help and they send you back to the first group. Documents? Never expect them to give you a receipt of your payment to the IRS. They say you have to call their payment processor. Really? I filled out my personal banking info on the H&RBlock web app and they say they don't have a confirmation of that? PATHETIC. Don't use them. They continue to get worse year by year.

Extremely poor website and phone support ... can’t find much on the website and have waited over an hour at least 10 times in the past 6 months on the phone with no one ever answering. Phone wait has loud annoying music then so very low volume women groveling about something - alternating. Says call will be answered in (then drops silent). I can only assume H&R Block is falling into the pit of bankruptcy ... with such poor and never updated services. Always the high call volume excuse --- this just means you are no good at managing your call system which translates to a negative impact on the perceived quality of your products. After 2.5 hour wait on June 7th (tax filing was 5/17) go someone from India who could not answer my question and gave me cookie cutter 6th grade answers. Software is ok 3/5 if you really know what you are doing.