About H&R Block
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H&R Block is a tax preparation business that offers professional tax services as well as self-service options. If you opt for professional services, H&R Block’s tax experts file your tax returns to get you the best possible refund. H&R Block offers its services both in stores and online, and the company offers free online filing software.
Overall Satisfaction Rating
- 5 stars789
- 4 stars957
- 3 stars660
- 2 stars278
- 1 stars93
- Options for every budget
- 24/7 support by phone, email & chat
- Work with a tax professional
- Can cost more than filing yourself
H&R Block offers professional tax filing services and free tax software. With programs for every budget and 24/7 customer service, H&R Block is great for consumers who need tax help.
What is H&R Block?
H&R Block is a tax preparation business that helps people who want to file on their own or hire tax professionals. Customers who decide to use H&R Block’s professional filing services choose between three different service options:
- Meeting with a tax expert one-on-one at your local H&R Block office
- Dropping off your documents at one of H&R Block’s locations
- Uploading your documents to H&R Block’s website
With document uploading, you don’t need to visit a physical location to work with an H&R Block tax professional. If a customer chooses to use the H&R Block tax filing system to file their own taxes, they can file on the company's website or use its tax software.
Online filing has multiple service options with or without assistance, including:
H&R Block’s tax software has four program options:
- Deluxe + State
- Premium & Business
H&R Block prices
H&R Block has a variety of options to meet every budget. Fees for working with tax experts using the document upload option start at $49, while the drop-off and in-office services start at $69. Additional fees may apply, including a $44.99 fee for filing state taxes.
Tax software from H&R Block ranges from $29.95 to $89.95 for federal filing, with possible additional state fees.
H&R Block FAQ
- How much does it cost to file my taxes with H&R Block?
- Depending on the level of help you need, H&R Block doesn’t have to cost anything. However, if you want premium filing options or hands-on help, expect to pay between $29.95 and $104.99.
- Is H&R Block good?
- H&R Block is one of the best-known names in tax preparation, and it has a long-standing reputation in the tax world. Its prices are reasonable, and its services are suitable for a variety of tax situations.
- Can I just walk into H&R Block?
- H&R Block does accept walk-ins, but it recommends that you make an appointment before meeting an H&R Block tax expert.
- Do you have to pay H&R Block upfront?
- No, you don't have to pay H&R Block upfront. It allows you to pay its fees from your tax refund.
- What does H&R Block charge for rapid refunds?
- H&R Block offers a 0% APR loan as a refund advance to qualifying customers. This advance comes with no finance charges or loan fees. After you file your taxes, your refund should repay your loan.
Is H&R Block good?
H&R Block offers nationwide tax services for people in every tax situation. The company is an ideal choice for consumers searching for free tax filing software or people who want to work with a certified tax professional to get the best possible refund. If you’re searching for tax services, H&R Block is a strong candidate.
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I have used H&R Block for the past 5 years. I was a former Turbo Tax user but the software price became insanely high therefore the switch. Our tax situation has changed drastically in the past 5 years. Yet the transition with Block has been The past 2 years I have used the free version and have been pleasantly surprised by the of then simplicity using the program but a quality end product.
The tax preparers were very courteous and professional. There was a discrepancy which caused us to lose money and we had trouble getting help because the main offices in this area close after tax season. There were branch offices open only at certain times of the week. I persisted with the company and talked to corporate. The representative who called me was very polite and professional. In the end they refunded our filing fee.
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I used the paid online service and it went well. Docs were easy to upload & my taxes were done quickly by a pro. It cost $179 & I found out later that I could have used their software to file for free. I paid twice in taxes for 2019 than I did in the last 8 years, but that's not their fault. My advice, use the free service unless you want a pro to go over your taxes for peace of mind.
I have used H&R Block for the past 5 years and I am very satisfied with the service. I opt to pay the extra $29.95 and have access to my last 7 years tax filings. I always get confirmations when my tax filing is accepted by the IRS and I do not get an excess amount of email solicitations from them. Very professional and respectful company.
This tax software is easy to follow and asks comprehensive questions for your initial federal and state tax run thru. I had more difficulty going back to add a form that I forgot. The search option was not as flexible as I would have expected. Ex. I tried to search on the 1099-div form. That’s the title of the document I received from the business. But, a search using “1099-div” was a failure. I actually had to change the search to “1099” and wade thru the options. In addition, I had a problem using my AGI. Do not know why, but would have had to pay to find out.
Extremely poor website and phone support ... can’t find much on the website and have waited over an hour at least 10 times in the past 6 months on the phone with no one ever answering. Phone wait has loud annoying music then so very low volume women groveling about something - alternating. Says call will be answered in (then drops silent). I can only assume H&R Block is falling into the pit of bankruptcy ... with such poor and never updated services. Always the high call volume excuse --- this just means you are no good at managing your call system which translates to a negative impact on the perceived quality of your products. After 2.5 hour wait on June 7th (tax filing was 5/17) go someone from India who could not answer my question and gave me cookie cutter 6th grade answers. Software is ok 3/5 if you really know what you are doing.
On 2/16/2021, my account was charged $157.98 from H&R Block. This was an amount that I was quoted that I would be billed if I filed my 2020 taxes successfully through their company. The problem is that I did not end up filing taxes with their company and used another company to process my 2020 taxes. Despite this, I did not receive my money back and was wrongfully charged the $157.98 for services I did not end up using. It took a couple of months before I saw this charge, but when I did, I immediately contacted H&R Block on 5-9-2021. I was relieved after speaking with “Margareth I.” who apologized and assured me that I would be refunded within 3-10 business days. She provided me with case# 05479482 as a reference.
Once time had passed and I still had not received the refund, I was promised, I filed a complaint with the BBB on 5-17-2021 hoping this may speed up the process as it was getting close to the 10 day period I was quoted. I waited a couple of days and on 5-19-2021, I contacted H&R Block, yet again. This time was quite possibly the worst experience I have ever had, in my life, dealing with customer service. I spent almost FOUR HOURS being dropped, without warning, from one person, to the next, attempting to resolve this issue.
One agent, Julissa S., told me that my refund shows as processed, the case has been closed and to contact my bank. When I asked for any information that I could share with my bank, she repeated herself saying the refund had been issued. I again, asked for more information and was cold transferred back into the queue, AGAIN, but after she sent a quick sorry for the inconvenience message, rather than providing me with the information I kept requesting to give to my bank.
Eventually, I got someone named Brian who informed me that everything I had been told thus far was all false. He informed me that there was never even a case opened for my refund in the first place and it was not processed/sent to my bank because it was never initiated. He was the only helpful person I have found to date. Unfortunately, he was not able to file the refund request for me due to being in the sales department. The prior rep just dropped me to him, but I needed the product support team in order to get the request filed. He did provide me with some additional contact information (phone numbers) try to get assistance through, but I just couldn't do it any more. Mentally I just could not handle it. I am not only a single Mom, who runs a self employed business, I have bipolar disorder and anxiety, etc. and these situations are very difficult for me to handle at times.
I spent 4 hours that day getting now here, it took my entire evening and the worst part is it was for no reason because I wasn't even anywhere near where I thought I was in progress... Instead, I had not even began the process at all!! It is so discouraging considering all of the time I have invested in this and waiting for my refund that has not even been started, despite me expecting it to come in any day now. These are all things I should not have to be dealing with and going through in the first place because they should not ever have charged me for services they did not provide!
To date, almost 2 weeks now, they have yet to even acknowledge my BBB complaint, nor have I had any luck with them contacting me about my owed money. I did send an e-mail to them days ago and mailed out a letter today, to their corporate headquarters. Even though, I am not confident that this will change anything or that I will have my issue resolved by these various attempted methods. That is why I wanted to file a complaint with you as well because I would hope they would at least take this complaint serious, since the BBB they have not. I have been scammed, lied to and invalidly charged for services H&R Block did not fulfill and that I am owed and was promised to be refunded for, yet never received this and had a case # that was not even a case to begin with.
All of my communication I made sure to do through the live chat and saved all of the correspondence and will be happy to share, so you can see all of the lies I have been told and time/effort on my end to get this fixed, getting nowhere. THIS COMPANY IS A SCAM, THEY STEAL MONEY AND DO NOT EVEN ACKOWLEDEGE YOU WHEN YOU REALZE IT!
WOW. They take on more customers than they can handle and then just...without telling you...don't bother to do your taxes and leave you in the lurch. We wasted 2 hours with Gail and left all of our paperwork with her. She assured us she would call us shortly once our taxes were done to review them with us and get them filed. 2 weeks later and they were still not done. I left 3 messages and sent an email, with no reply. Nobody in their office picked up the phone either. Called corporate who assured me someone would call me at 6:30 that evening. No call.
Finally, I just drove to the location in the middle of a workday to see what was going on. Gail came out and said "I'm so sorry, I kept getting more and more clients and have no time to do all of the tax returns." She admitted that she had read my email and heard my voicemails and had not bothered to call back. They have so many clients they have taken on that they can't even return phone calls to their current clients, much less actually do their tax returns. Now I only have 4 days to file taxes and have to do it on my own. Take this as a warning before choosing H&R Block...
Last tax year we had a death in the family and had to use the deluxe version for our taxes. This year when we selected the free software, they waited until we were done inputting our taxes, several hours invested, and then charged us again for deluxe. Apparently, once you use the deluxe, you are automatically charged each year until you asked them to delete your account completely from their files. How many people do you think they'll RIP OFF with this this year! By the time you get to the end you are so tired of dealing with taxes, I bet most people just pay. I'm sure they're counting on that.
Absolutely do not use this product. We are expatriates living in Germany and have been using H&R Block for the past 3 years to our highest satisfaction. However, this year, we entered all of our 2020 information and were ready to file, when we were asked if we wanted to add a "Tax Pro" to our filing. Since there was no further information, we decided to explore the option only to find out that there was no way back out of it. In the Help section, we were advised to call a 1-800 number to ask to "downgrade" our account. So we called the number and an agent told us that with the "downgrade" in order to get out of the "Tax Pro" option, all of our information would be erased.
We certainly did not want to lose all of our work and asked the agent if there was any other option, such as just deleting the "Pro" from our "Shopping Cart"; she was unable to do it and transferred us to her "supervisor". That person, after login into our account, discovered that all of our information had been erased. Furthermore, after trying for an hour, she could not retrieve our information. Upon our request, she then transferred us to her supervisor, Scott, whose only response to the situation was: "I am sorry, I can feel your pain!" He also admitted that even he had no way of backtracking to the agent who had erased all of our information. How can this be? There is no tracing mechanism? There is no backup filing system? A company like this should be put out of business, after such a betrayal of customer trust!
H&R Block Company Information
- Company Name:
- H&R Block
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