H&R Block

I have been having a terrible time with H&R deluxe software not connecting to the server!! Google it and it's easy to understand. I'm not alone! They are unable to fix this and I have supplied endless information which still gives me the VERY SAME RESULT! They are selling software which has a problem and they are unwilling to fix it!!

I usually file with Turbo Tax but this year some things have changed for me with refund advance and I really wanted the advance. I heard H&R Block offered it. I had to file in person or remotely to qualify for the advance. I understand why now. Anyway after 4 hours of waiting to get started, now comes the best part. It cost me 419 bucks to file. Normally I pay 39 bucks with Turbo. I thought well I need the advance so I did it. Lady did not explain that it goes by your credit score and bam! I was denied. I lost 419 and did not even get the advance. Never Never Never again will I ever file with these guys. I'm pissed. I had a w2 with nothing special. 419 is insane compared to 39 bucks. Ugh.

I have used H&R Block Premium Tax software for years. I filed late this year and was paying close attention due to the losses our business took and noted the amount of tax owed based on my taxable income was being calculated incorrectly (29K of taxable income and I owed less than $100). I contacted H&R Block and they provided an updated version of the software that did not fix the problem. No one seemed to know what to do. I have not seen any other complaints about this. Ended up filing a paper return to correct the issue. I would think H&R Block would have some avenue if a bug in their software is detected, someone could email them to let them know and respond. The phone people do not know how to handle this.

Comments are true. Don't jump into this mess. All one expects is a tax preparer to prepare some basic returns. Until this, and that, and one thing after another and then you end up somewhere between stuck and lost and nobody is there to answer the phone.

I thought it was smarter to have a Tax Pro help me with my taxes this year. I was wrong. She wasn't thorough and disregarded an issue I brought up to her four times. Instead of getting a refund, I ended up paying $3200 in taxes. I contacted customer service, and my case was escalated. I submitted an online complaint. No one followed up with me. I had to review my own taxes, amend them and send them in myself.

Don't waste your money. Online self-employed software useless since it doesn't provide form 8915-F. You're forced to pay additional $89 for a tax pro to help you.

No mention of this issue when you buy the software. And customer service sucks. Good luck trying to get a refund.

I had H&R Block file my taxes which cost $600 which was about $200 more than usual because my previous tax person didn't do them on time which cost an additional $1,500 in penalties from the IRS. Afterwards they completing my taxes which if I'm still having the IRS and Colorado saying I still owe them money. My taxes aren't done. H&R basically ghosted me as I received additional tax payment request from Colorado and the IRS. This office didn't response to messages left and just now replied with a generic email after two weeks of trying to reach them through their messenger. I would find someone else to do your taxes 'cause they are horrible.

Switched from TurboTax two years ago. This year decided to pay for the tax pro to make sure everything is correct. The pro who was slow to reply. I thought it was tax season maybe she was busy, but that was ok, filed with no problem. After a few months received a letter from FTB saying that I owe taxes. As far as I remembered I paid them through the portal. The portal has no info on transactions, etc. It just has a banner saying something like "Congratulations, your taxes have been filed!". First time I see a portal where you pay for stuff but cannot see your transactions.

I filed my taxes and I set up my refund to be direct deposited on to my debit card. They refused to put the refund on my card (GO2Bank) and they returned it. I've talked to the IRS and they've told me that H&R Block has my refund check. I filled out a form to have my refund put on my H&R Block Emerald Card. Then I received an email saying that the funds were disbursed as I instructed. They have not. Every time I call the 888 number for H&R Block, I'm given the run around. My local H&R Block office they are avoiding my calls. I should've received my tax refund 6 weeks ago, but I still don't have it. I've used H&R Block for many years without a problem, about 12 years, but this year, they act like they have no idea what they're doing. They are constantly lying to me, giving me the run around and being of no help at all so that I can get my refund already!!!! This is the LAST time that I use H&R Block!!!!

The people are sweet, however they're not always experts. I filed in person for 2021. The person said I was getting a refund for $2,200 and the fees for filing with H&R was about $300. The IRS said that I filled out a form wrong and made adjustments. The IRS said my refund was $1500-$300=$1200 which I actually got. I thought it would have been cheaper to file with h&r but that's more than the personal accountant/company I've used. I will never do in person option again, nor would I ever recommend them to anyone!