H&R Block

H&R Block Reviews

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Written by Ashley Eneriz
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Edited by Tammy Burns

About H&R Block

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

H&R Block is a tax preparation and financial services company that has been providing its clients with tax advice and assistance for over 60 years. With a network of over 10,000 retail tax offices in the U.S. and around the world, as well as an online tax filing platform, it offers both in-person and do-it-yourself tax preparation services.

Pros
  • Free basic file
  • In-person services
  • Max Refund Guarantee
Cons
  • In-person help can be pricey
  • Limited time for Refund Advance loans

Featured Reviews

Ooltewah, TN
Verified purchase
I have used H&R Block for the past five years and I am very satisfied with the service. I opt to pay the extra $29.95 and have access to my last seven years’ tax filings. I always...

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Bronx, NY
Verified purchase
Have used them for many years. Excellent service, stand by accuracy, provide assistance. Friendly, pleasant and courteous. Some of their software needs improvement, though I have ...

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What is H&R Block?

H&R Block is a well-known tax preparation company that provides tax prep services to individuals and small businesses. Whether you want to do your taxes completely yourself, hand them off to a pro or get a mix of the two, there is an option for you. On average, H&R Block’s tax professionals have 10 years of experience and over 73 hours of training.

H&R Block uses several layers of security measures to ensure your data is protected when you file online or in person. In addition to web browsing encryption, the company has a security protection team that monitors data 24/7, regularly performing security audits.

H&R Block offers a wide range of resources and tools to help you make sense of your taxes. Its website features a wealth of helpful guides to help you understand the ins and outs of the tax code. You will also find calculators to help you estimate your tax refund and calculate your tax liability.

How does H&R Block work?

H&R Block provides in-person and electronic tax filing services. Customers can choose to file themselves through the guided software or use a dedicated tax professional. You can also use H&R Block for audit support. Just schedule a free consultation, and you will receive upfront pricing before starting.

To start using H&R Block, create an account on the website or visit your local office. The company offers walk-in services as well as an option to drop off your tax paperwork. It is best to schedule an appointment time, though — especially as the tax deadline draws near.

H&R Block services

H&R Block offers both DIY tax services and professional services. The following is available for taxpayers who prefer to file on their own:

  • Free online: For those with simple returns and standard IRS deductions, you might qualify for a free state and federal file.
  • Deluxe: This plan allows you to do itemized deductions and store your tax returns for six years.
  • Premium: With the premium plan, you can do everything the free and Deluxe plans can, plus file for rental income and investment income.
  • Self-employed: This is the highest level of DIY tax services available and includes every form you need for investment income and side business income and claiming business deductions.

Unlimited expert help can be added on to any of these levels for an additional fee. You can also have a tax professional file your taxes for you virtually or in person.

H&R Block pricing

Filing your taxes early can allow you to access discounts off H&R Block’s services.

The following prices are the retail prices of services at the time of publication, but you might be able to receive a discount.

  • Free online: $0 for qualifying taxpayers for federal and state files
  • Deluxe: $55 plus $37 for state
  • Premium: $75 plus $37 for state
  • Self-employed: $110 plus $37 for state
  • Add-on tax support for DIY filing: $70 plus additional state fees
  • Filing with a tax pro: Prices start at $85 plus additional state fees

H&R Block FAQ

Does H&R Block offer advanced refunds?

Yes, you can receive your refund as an advanced loan with a 0% annual percentage rate (APR) and no loan fees. However, these loans are usually only available several weeks before the April tax deadline, so if you wait to file, you can miss the chance to qualify.

What refund options does H&R Block offer?

Alongside the Refund Advance loan, customers can choose to have their refunds deposited on the H&R Block Emerald Prepaid Mastercard. Additionally, you can receive your refund as a direct deposit or check.

Does H&R Block offer a money-back guarantee?

H&R Block offers several guarantees to its customers, including a Maximum Refund Guarantee that ensures you'll get the biggest refund possible or your money back. It also offers a 100% Accuracy Guarantee, which means if it makes an error on your tax return that results in penalties or interest, H&R Block will pay those fees for you. Its satisfaction guarantee will refund you if you are not happy with the in-person services or the tax software.

Do I have to pay H&R Block upfront?

No, you can choose to have your payment for the service taken out of your tax refund. However, there is an extra $39 refund transfer fee to pay with your refund.

Do we recommend H&R Block?

H&R Block is a solid financial institution that's been around for over 60 years. It has helped file over 800 million returns worldwide since it first opened its doors. Its multiple guarantees make it a trustworthy tax company to try because if you do not get the best return or have an inaccurate return, H&R Block will make it right.

H&R Block Reviews

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    Page 1 Reviews 0 - 10

    Reviewed Feb. 7, 2025

    Prevented from filing a federal return because a "worksheet" which is part of Form 1040 Schedule C has not been correctly updated to be approved by the IRS. This is a software issue and the company will only "perhaps" have it fixed by 2/14. Complained to HR Block to no avail. Why do they sell a product that is incomplete??? I've been their client for a long time... I HAVE NEVER HAD A PROBLEM LIKE THIS! My loyalty means nothing...

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    Staff

    Reviewed Feb. 5, 2025

    Me and my family had the best person that explained very very well. Her name is Terry. I accidentally made him really bad review on her and I wanted to change it but to let everyone know she is amazing of what she does.

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      Reviewed Feb. 4, 2025

      I went to the Bardmoor location in Clearwater Florida and was lied to from the minute I walked in until I left, they wouldn't tell me things up front. It took over four and a half hours to do one tax return. I had three of them and then she told me they're $100 a piece to file my taxes. I went in there to do all three to get rapid refund and then they finally told me they can only do the last year and it wasn't enough to do a rapid refund after we finished filing so I got stuck paying $142 total for something I could have done at home in under 5 minutes. There's a $42 bank loan and I never got any kind of loan. Total rip off, very unhappy.

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      Reviewed Feb. 4, 2025

      Filed my 2023 taxes on free online and they are still pending. Why haven't you guys sent in my taxes. Can't get no answers because it's a free site. They want me to upgrade. Meaning it's not free. Scam.

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      Reviewed Feb. 3, 2025

      Hello, my mom is 90 years old and we had her taxes done at the johnston ri office. They messed up the tax return real bad and overcharged her. I had to step in and it is a year now and the claim has been fixed by my own intervention and they took $400.00 out of her account without her ok. Fraud. Stay away, and go to professionals.

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      Reviewed Feb. 2, 2025

      I have been supporting my boyfriend and his children 100% financially all year. No income other than from myself. I had permission from him and the mother to claim them as dependents, because again, I’ve supported them all year. My boyfriend is also disabled and was told I couldn’t claim him either. I was told I could not claim anyone as dependents because we were not married… I know that the definition of a dependent is not that black and white… That being said I proceeded to speak with a tax lawyer (family member), checking with other tax experts, as well as researching IRS tax filing policies and procedures, I was able to get the information I needed.

      This is not my only poor experience with H&R Block. I also filed my 2023 taxes with them, with proof of filing. I never received my refund. When I went to check on it with the IRS, I was made aware that I had no 2023 taxes transcript because The IRS never received my return. I’m going to have to pay to redo those taxes myself to make sure they get done properly. I put 100% trust in this company to handle my taxes… I was left disappointed. I will never recommend trusting this company to do anyone’s taxes.

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      Customer ServicePunctuality & SpeedProcess

      Reviewed Feb. 2, 2025

      I have been a H&R Block online customer for over 10 years. I have always been satisfied with the program. Every year I have been sent an email with a discount for my filings. This year (2025), the discount I received in the email stated the discount expires at 11:59 pm on 2/2/2025. It also stated I would have to file & pay before the expiration date. Since the government only requires that 1099 forms are sent out no later than 1/31, I am still waiting to receive a 1099. After speaking with H&R Block customer service, I was told that there was nothing they could do, I could not get another discount code! VERY DISAPPOINTED!!! Will be using another online service from now on.

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      PriceStaff

      Reviewed Feb. 1, 2025

      I have used H and R Block for 16 years now. I will never again let them do my taxes ever again. I have always owned my own small business so the price to get my taxes done has always been high. I'm talking no less than 450 every year to get them done BTW. Anyways I like most people these days always do the refund advance due to needing the extra money after the holidays have drained my family and myself and have always been granted the max which used to be 3500. However I've never been approved for the refund advance before Christmas even though I have never had a return that totaled less than 4500 in any year I have filed.

      Now come this year, I paid their outrageous fees again of close to 549 dollars, brought them in 4 new customers, didn't get the referral bonuses they promise, and was only given an advance of 500 dollars. Which BTW was the same amount every person I had brought there this year and all gotten approved for and they all varied in backgrounds, job titles, w2s in hand, and small business owners.

      I believe that they raised the refund advance amount to 4000 to draw more people in but still only give everyone a 500 dollar advance after having to go in person to even get an advance, pay the crazy amounts they want, and then pay the 42 dollars they make you pay to put your return on and emerald card to even be allowed to apply for the advance, and then the 55 dollars they charge for the peace of mind and tax identity shield bundle. Which I also opt into getting every year faithfully and have been audited 4 times now and have had to handle the IRS all by myself each time. Rip off!! Go anywhere else to get your taxes done please 🙏

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      PriceStaff

      Reviewed Jan. 29, 2025

      By far, I have found over the last seven years that HRB offers the best around service. If you need help with an online return, their toll-free # picks up pretty fast and I've used it on a few occasions and was never asked to pay. I actually tried their top competitor and HRB definitely is the superior product. I think you might know who I'm talking about. HRB's price is much better also. I mean, way better. I highly recommend the online version. No CD required. I also went to an HRB office to drop off some paperwork a couple of times and it was convenient and they were very nice people. Ok, enough said. I give HRB 5 stars compared to its closest competitor at maybe 3 stars.

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      CoverageStaff

      Reviewed Jan. 29, 2025

      Horrible. I had to keep going back until the Agent got it right. Also, the agent made an error and I was expected to pay for that. When I complained, he said he got permission to make the correction without an extra cost to me. They claim their work is guaranteed. If there is a problem, even if it is their mistake, the first question is, did you BUY insurance with us so the cost of refiling could be covered. Never Again.

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      H&R Block Company Information

      Company Name:
      H&R Block
      Website:
      www.hrblock.com