Homebridge Financial Services Reviews

I pay my mortgage on time, never been late, I call customer service, to pay my mortgage, and for some reason, I felt like it was a scam, I heard dogs in the background, she took my payment, but I call another rep, and I told her my situation, she said even if two payments where made, the system would kick one of them out, but they didn't, Homebridge was trying to take an additional payment out, which put my region account in the negative, instead of homebridge applying the money to my account, they sent me a check back with the amount of my mortgage, which came late, once I receive the check, I had to put it back into my account, and wait a couple of days for it to clear, and reprocess it,.

I hired Tom O'Hara to refinance the loan on my home - it was a cash out loan. At the time, I had been recently divorced with a small child at home. At the closing table, Tom decided to add 2.00% (points) to my closing costs - which increased my bottom line by $8000.00. Since I was under the gun (per my separation agreement) to payoff certain debts by a certain time, I had no choice whatsoever but to allow Tom to steal from me. I would have been in contempt of court had I not paid those debts by a certain time, and Tom knew that and took advantage of that. I CANNOT recommend Tom for any transaction - purchase or refinance. Had this occurred recently, Tom would have had his license pulled. It was not legal then and it's not legal now.

I didn't have my loan with them 2 years and they sold it. All my payments have been on time. My credit score tanked. I've been working on padding my score so I could do a cash out refi. I wasn't given enough notice to get my loan refinanced with a preferred lender under new terms. You are just a commodity to Homebridge Financial Services.

We had a loan through Homebridge and sold the House on Jan 28th. Homebridge knew the house was sold and receiving payoff by March 2nd. They then sold the loan to another finance company. Now the new owner of the house can't get the financing to go through because Homebridge sent the payoff to the new company on March 2nd and the house never got paid off. So now there is a family not able to finance a house they bought and I’m now out more finance fees and over-payage of about $ 989. Homebridge said I have to deal with that with the new company and the new company said Homebridge shouldn’t have sold our loan out knowing it was sold. So… Homebridge told me it’s my issue and they aren’t liable. So they just put everything on me and the new finance company! Worst customer service ever. Obviously the big companies don’t care about the little people and if they get screwed over!

I borrowed mortgage from Homebridge starting from December 2020. This company sent me a mail mentioning about setting up automatic payment. I gladly added our family joined saving account but was rejected by them. Therefore I later provided my personal saving account to fulfill the purposed. However on the month of December I was charged twice: 2517.67 dollar deduction from each account. This company's website doesn't provide any efficient online charting help and doesn't take any email communication regarding this matter. Calling them was extremely painful, the longer than usual waiting time and the sudden disconnected line!!

I wish I could give this company a 0 star review. This company is awful at communication and customer service. When my wife and I bought our house, we had to send in a check because it was too late to sign up for the automatic billing pay feature, which was going to take place the following month. The check was dated for July 1st and we sent the check in late June. We called and spoke to an associate and told them to not cash the check until July, should it come early. We were ensured that it would not be cashed until July. Come to find out they cashed it first chance they got. Because of this, we got over drafted and had to scramble to find money to cover other bills. We also incurred over draft fees.

I have had my mortgage with Homebridge Financial since 8/2019. I have made my payments on time, including during an initial forbearance period from March to July of this year. My husband's job fell on hard times and I extended the forbearance from August to October. I have utilized the forbearance plan from August to October and will start my repayment process beginning November 1st. I called to set up my repayment options and they informed me that they are selling my mortgage to a company that, according to reviews is horrible. So if you are not a perfect person, with no issues, then feel free to use this mortgage company. If your human, with Covid loss, job loss or have fallen on hard times please search elsewhere. This company does not care about their homeowners, and surely will not care about you!

I am also a veteran and see other veterans feeling hurt by Homebridge as well. I have been with quite a few mortgage companies since I have owned 4 houses in my life, I could always talk to every department, they were accommodating and never screwed up my escrow. Homebridge mortgage, has screwed up my escrow somehow it seems like if not all the time every other year. This year took the cake though, I could not talk to anyone, was hung up on and finally when a representative talked to me they shouted when they were wrong about having to pay property taxes, they have already been paid this year. My county has now informed them twice, and they're still charging me for it and when the check gets sent back to them I worry they will do nothing to make sure that money is back in my account. Because of the many escrow screw ups my payment goes up and up. It's almost as though it's on purpose at this point.

If I could give a company 0 starts I would. My 2019 taxes were not paid from my escrow and I begin reaching out to them in February when my parish contacted me regarding the nonpayment. They stated that they will send a payment to my parish. Fast forward to the end of May when I received a letter from my parish that my taxes were never paid and that my home would go for tax sale in July. I contacted Homebridge who stated that a check would be sent right away. I contacted my parish after a week so see if they received the check.... They stated that they did not. I contacted Homebridge and the representative stated that he did not see where a payment was sent and would put in another ticket.

Getting the mortgage was a relatively smooth process. 11/2 years after, I ran into some financial difficulties due to my husband's sudden, unexpected death. I applied for a loan modification. I had a 3 month period during which I had to phone in payments, rather than doing them on the website, which is more convenient. Spending over an hour listening to hold music is not unusual. Who has time for that! Since COVID they have shortened their business hours. After 3 months the modification was granted, and I was told I could resume online payments. But I can't see my mortgage on the website. The Bill's they send me do not reflect the modification. Three days of spending over an hour on hold each time I call to make a payment, and still no answer. I'm beginning to think they do it on purpose so your payment is late!