Homebridge Financial Services
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Homebridge Financial Services

(844) 448-5508
toll free
Call now for more information

Consumer Reviews and Complaints

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Verified Reviewer
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Homebridge Customer Service is very pleasant. My family and I ran into a difficult time financially and for about 5 months things got really bad but due to some hard work on both sides we overcame the hardship and now everything is back to normal. Thanks Homebridge! Thanks for working with me!

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Working with HomeBridge was a pleasant experience. Our loan agent did a fantastic job explaining everything to us. He was very responsive and answered all of our questions. He was diligent in finding us the lowest rate for our loan. He also moved the process fast for us as we needed to close quickly. I would definitely be calling HomeBridge again when I'm ready to purchase a new home.

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I just cannot give enough kudos and heartfelt thanks to the Homebridge team that worked with me!! Keith my mortgage agent - had my interest at all times, I mean who lets you call them after hours to answer questions or to just give advice - Keith ** did!! My bid was accepted on 4/1/17 and the seller wanted us to close by 4/28/17!! That was not a problem with the Homebridge team that took on my loan - Keith, Joanna, and Fernando made it happen! On 4//28/17, I was officially a homeowner and had the keys to my home in my shaky nervous hands! Thank you guys for making my first home purchase a reality, and on top of that... Stress free! P.S. I received my gift from Keith... A stamper with our new home address on it!! <3

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A year or two ago, I had moved to Atlanta and I was leasing a house. The real estate agent recommended Michael **. He was good help all the time, telling me what loans I would qualify for. He gave me a lot of information that other agents were not giving me at the time. He was with another company then and when he left to go to Homebridge, I decided to follow him. He contacted me and it was closing from there. Bottom line is, he was the guy. The application process was very simple. He walked me through everything from the beginning all the way to my closing. It was like I knew him. In fact, he would call me on the weekends to make sure stuff was done. Even the other people that worked with him, when they contacted me, it was a smooth ride. Overall, It was a good experience. There was not a glitch at any time. I've contacted other people that are looking to move from New York and recommended Homebridge.

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I did Homebridge Financial before so this time, I knew exactly what to expect and bring. And my loan officer was really excellent. She's the best and I would recommend her. I love the experience. Even before, she explained the process to me. I could make the phone call to her and she would tell me exactly what I would bring to make sure I did what was right.

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We were buying a house and our financial adviser referred us to Homebridge Financial. The application process went smooth and easy. The loan officer was engaged in the process and I like that. All in all, my experience was good.

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Verified Reviewer
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If you want a lender who doesn't email you back, answer your calls and explain every detail for you, then go with another lender, because Homebridge was AWESOME. We closed on time, no delays, no hiccups, not faxing documents over and over again. Etc. This company was on the money, tried to get the best rate for me, really explained everything to me detail. Julie, and Kevin was awesome to work with, and I will def recommend them to my friends and family.

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Manny ** was unprofessional and immature. He did not take care of me as a client and I obtained a mortgage through Wells Fargo. He is not reliable and missed many deadlines. He brought his personal issues into a professional setting and made things very uncomfortable. I will not recommend Homebridge or Manny to anyone ever again.

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After going through a short sale a few years back my wife and I were not sure how things would go. I worked with Ray ** at HomeBridge and he was great! He held our hand through the entire process and followed up multiple times per week just to see if we had any questions and make sure we were all on the same page... Great Experience, Great People. Thanks Ray ** and the HomeBridge Team!

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Hello. Mr. ** and his assistant were great. They kept us in the loop through the whole process of our home loan. We originally were going through a different company and that did not work out until we referred to Martin ** and he made my family's dream come true in purchasing a bigger home. I can't thank Martin and HomeBridge enough. We had a great experience and will recommend Martin to all my friends and family.

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Excellent team!! I worked with Fernando ** and his team. They were very prompt, communicative and make me feel at ease throughout the process. They took care of me by emailing me all documentation and also calling to let me know the status of my loan. I would definitely recommend them to my family and friends. Thank you.

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Verified ReviewerVerified Buyer
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My wife did the most of looking into a loan and I went along with her decision to go with Homebridge and got a VA. The application process was a very good experience and it was quite easy. My wife took care of a lot of it at work then she brought it home and we went over and submitted it. Also, the loan officer explained everything and any questions that we had was answered. It's my second time buying a home and it was a grade A class of work that the officer did. We were satisfied.

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Verified Reviewer
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I never thought that I would be able to purchase a home. I will tell you this man did everything he could to get me into this house. I'm 55 years old and this is the first time that I have ever purchased a home. Chris was very kind. Each and every time I called him he listen to me and he would tell me not to worry that we were going to get this thing done. It's the best feeling being a homeowner. Chris and everyone that he worked with not only were professional but I really feel like those people cared about me. I don't know if I will have an opportunity to buy another house but if I do I'm calling Homebridge and I especially want Chris to help. Chris, I haven't been able to get in touch with you since I moved in but you are my friend every day and I thank God for this chance to live like most Americans in my own home. Thank you, thank you, thank you!

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Verified ReviewerVerified Buyer
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I needed a refinance to take my ex-husband off the loan. So my brother and sister-in-law told me about Brian of Homebridge Financial Services. They recommended the company, so I signed up for their 30-year loan program. The experience was fine although I was expecting the worst because it had been a long time since I had refinanced or even did a mortgage. Homebridge made the application very easy. The only frustrating thing was they would ask for a certain document and I would give it to them and they would ask for more documents. I just felt that instead of asking for everything they needed at once, I just had to keep getting more and more documents. Also, the loan was more expensive than I was quoted. But other than that, the application was quick.

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Verified ReviewerVerified Buyer
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Homebridge was working with my realtor on this condo complex. The application process for my FHA loan program was good and easy. The loan rep was responsive. When I called him, he called back and was friendly and informative. Overall, I had a very favorable experience and I would use Homebridge again in the future.

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Verified ReviewerVerified Buyer
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Homebridge Financial Services is the best company I've ever worked with. A friend that had used them recommended them. I went with their conventional loan to purchase a home. The application process was excellent all the way through. Our agent was so professional and his team was amazing. They did follow up to make sure everything was satisfactory. Normally, it doesn't work that way, especially with the home loan. There was a lot of papers and underwriters. I had a lot of different expectations and there were always last minute things. But, everything worked out. Also, the execution was amazing. They had to intervene with the realtor who was quite inexperienced. John, our agent, guided him back in line. It wasn't his job description but these things are time-sensitive especially when you put a date on it because it would change everything when they don't follow the plan. All in all, I had the best experience in my life with Homebridge.

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Verified ReviewerVerified Buyer
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I was with another company before and the person I was working with switched to Homebridge Financial Services right in the middle of my home deal. My parents have worked with him before so I just trusted what he went by and I've been happy. The application process was smooth. There were payroll issues and different things with my work when they tried to verify my employment but it all worked itself out in the end. They understood the errors that could’ve gone wrong on my part. My loan officer said they're working with me. He then called me and said that the application was accepted and we were both happy about that. Overall, the Homebridge experience was what I expected it to be and I'm very happy that they were able to work with me. I have a very beautiful new home and a lot of people have been asking about my experience. So I'm recommending Homebridge to friends.

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Verified ReviewerVerified Buyer
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I got my mortgage from Homebridge Financial Services through my real estate agent. All recommendations are from them. There were no difficulties at all with the process. Also, it was simple and straightforward with the loan officer. They were absolutely courteous, able to answer my questions and easy to contact.

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Verified ReviewerVerified Buyer
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I’ve been dealing with Joe for years since HomeBridge Financial used to be Prosper Mortgage. He is the best loan officer I’ve ever met in my life. That’s why I recommend everybody HomeBridge with Joe. They have an easy application process and I had an excellent experience. The closing was nice and easy, too. It’s the best service of my time and I’m very satisfied.

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Homebridge Financial Services

Hi Anu,

Thank you for your business and for taking the time to leave a review for Tim! We're glad to hear that you had a positive experience with us.

Original review: April 12, 2017

Tim was on top of everything and completed this loan on time. He was very thorough with process and updated us with the loan situation as needed. He always returned calls and emails and kept us in the loop. Excellent job by Tim. :-)

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Verified ReviewerVerified Buyer
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I was looking to do a refinance and thought I could get a better rate with HomeBridge than the way it has been quoted by another mortgage company. A friend of mine recommended me to a HomeBridge agent. I got to work with Brian and he was very helpful. We got started right away and he let us go at a short time frame because I was looking to dip another house I owned in Arizona and I wanted a different refinance before I started that project. Brian got the information very quickly, got the appraisal done and then he did the hand over. I also worked with another agent and she was fantastic. She kept me informed the whole way and really handled a lot of the backend documentation. They definitely got the job done quickly. I’ve refinanced and bought several homes in the past and it’s probably one of the easiest process I’ve been through. I’d recommend HomeBridge.

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Homebridge Financial Services

Hi Bill,

Thank you for your business and for taking the time to leave a review for Bobby and Courtney! We're glad to hear that you had a positive experience with us and we appreciate your recommendation.

Original review: April 10, 2017

Bobby ** and Courtney ** were a true pleasure to work with in securing my mortgage loan through HomeBridge - very professional and courteous, and very prompt in their responses while providing me with very useful information. Superb customer service - I highly recommend them!

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Homebridge Financial Services

Hi David,

Thank you for your business and for taking the time to leave a review for Brian! We're glad to hear that you had a positive experience with us.

Original review: April 8, 2017

Closing on 81 Sebring Depew, NY - Excellent experience! Brian ** and his assistant were very attentive to every need. Great communication and easy signing of paperwork. Everything was detailed and explained. The loan was simple to understand. The closing day was quick and easy! We would definitely go with Homebridge Mortgage again!

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Homebridge Financial Services

Hi Mark,

Thank you for your business and for taking the time to leave a review for the team in Calabasas! We're glad to hear that you had a positive experience with us and we appreciate your recommendation.

Original review: April 7, 2017

I recently completed funding of home purchase loan from Homebridge shortly after their acquisition of Prospect Mortgage. The local Calabasas CA team was absolutely outstanding in every aspect from initial phone contact through to funding. Their approach is very proactive in anticipating underwriting conditions and making sure that all borrower documents are kept current and all letters of explanation are in place. We have gotten loans on various properties for many years and I have never had such an uneventful and low stress experience with something inherently complicated. The team built a strong sense of trust and followed through on every commitment. I have no hesitation in actively recommending them to others.

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Homebridge Financial Services

Hi Carla,

Thank you for your business and for taking the time to leave a review! We're glad to hear that you had a positive experience with us and we appreciate your recommendation.

Original review: April 7, 2017

The Homebridge team was very thorough and timely in getting my home loan approved. Their customer service was impeccable. Their efficiency in getting documents signed made the process easier than previous experiences. They were very informative and knowledgeable. I would highly recommend them in the future.

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Homebridge Financial Services

Hi Michael,

Thank you for your business and for taking the time to leave a review! We're glad to hear that you had a positive experience with us and our application process.

Original review: April 3, 2017

We preferred not to pay cash for the house so we’ve decided to take a mortgage. The realtor gave us a couple of names and we checked out those companies and our own bank. Homebridge Financial, which was Prospect Mortgage then, ended up being the most willing to work with us. It had the best terms so we went with them. Their application process was easy and their agent was real good with answering any questions. We’d call him and he’d call right back or else, we’d email him. He’s upfront and was good with us. Also, he delivered what he promised.

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Resolution In Progress
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Homebridge Financial Services

Thank you for taking the time to provide your review. We appreciate your feedback and comments. We are sorry to hear that you feel you received anything less than the highest tier of customer service during your experience with Prospect Mortgage. We strive to provide the highest level of integrity and customer service in all matters. Prospect Mortgage would like to learn more about the specifics of your experience so that we may more efficiently and effectively work on improving our service. A member of our Consumer Advocacy Group will be contacting you shortly to discuss further.

Original review: April 2, 2017

Homebridge purchased Prospect and this showed up unexpectedly on some of the paperwork when we were buying a house for the first time. We were really gullible then and we trusted our real estate agent. But it was a real pain because, during the whole process, we had to upload 50 different documents. They kept saying that was everything but then they asked for more, so it was not easy at all. It went on for weeks until we finally said we were not giving them any more documents. And the loan officers were not very communicative too.

2 people found this review helpful

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Resolution response: April 20, 2017

Outstanding company!

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Homebridge Financial Services

Hi Andrew,

Thank you for your business and for taking the time to leave a review for Morgan! We're glad to hear that you had a positive experience with her and we appreciate your recommendation.

Original review: March 31, 2017

I recently relocated to Maine and required financing for the home I wished to purchase. Through the power of networking with local residents I was given Morgan ** as the endorsed lender to work with and these folks could not have been more right! Morgan and her team were excellent providing great service, transparency, and support throughout the entire process. I have bought and sold many homes with various lenders but Morgan ** was by far the best I have worked with in 20 years. I would recommend her without hesitation to anyone seeking home financing in Maine.

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Homebridge Financial Services

Hi Rose,

Thank you for your business and for taking the time to leave a review for Walt! We're glad to hear that you had a positive experience with him.

Original review: March 25, 2017

I went on Zillow to search for a home in Albuquerque. When I found the one I wanted, my real estate broker took care of finding the mortgage broker, Walt. They got in contact with me and those people at Prospect were really good. The enrollment process was very easy too. Walt couldn’t have been any nicer and he was very easy to get in touch with. I could pick up the phone, go online, and send him a message and there were no problems. If anybody is looking for somebody that’s easy to work with and knows his business, it’s Walt. So far, I’m just waiting to be given the paperwork for my first mortgage payment.

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Homebridge Financial Services

Hi Katharina,

Thank you for your business and for taking the time to leave a review! We're glad to hear that you had a positive experience and we appreciate your recommendation.

Original review: March 23, 2017

Homebridge had a very easy application process. Their rep did everything and I just got the documentations, looked through it and signed it. It was quick and simple. When I had questions, she was always ready to answer them. It was really a very good experience and I can only recommend it.

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Homebridge Financial Services

Hi Estelle,

Thank you for your business and for taking the time to leave a review! We're glad to hear that you had a positive experience with us.

Original review: March 22, 2017

My agent recommended Homebridge to me. He was outstanding and helped me every step of the way. He was very informative and I felt very comfortable with him. Homebridge has been very supportive, professional, and efficient. Everything was very well handled and I really had a good experience.

Homebridge Financial Services Company Profile

Company Name:
HomeBridge Financial Services, Inc.
Company Type:
Private
Address:
194 Wood Avenue South, Ninth Floor
City:
Iselin
State/Province:
NJ
Postal Code:
08830
Country:
United States
Phone:
Website:
https://www.homebridge.com/