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Homebridge Financial Services
Call toll free
(855) 321-7366
Homebridge Financial Services
Call toll free
(855) 321-7366
Overall Satisfaction Rating
3.83/5
  • 5 stars
    84
  • 4 stars
    13
  • 3 stars
    6
  • 2 stars
    8
  • 1 stars
    20
Based on 131 ratings submitted in the last year
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Homebridge Financial Services

ConsumerAffairs Accredited Brand

“Homebridge Financial Services, Inc. (Homebridge), is one of the top 10 privately held, non-bank mortgage lending firms in the U.S. For more than 25 years, Homebridge’s vision has been to make the dream of home ownership a reality for every customer. Homebridge strives to do this by making the complicated mortgage lending experience simple, easy and transparent for everyone involved.

Mortgages, unlike almost any other financial transaction, rely on a variety of factors in determining the rate and amount a borrower can qualify for. In today’s on-demand and digital economy, Homebridge knows customers benefit the most by dealing with experts, not just algorithms. Homebridge’s success is based on hiring local market experts who understand existing regulations and work with borrowers to secure the best rate and type of mortgage, tailored to the borrower’s unique financial situation and goals.

The result is an elevated level of service that ensures an easy home buying process for everyone Homebridge works with, including real estate agents, the home builder community, and most importantly, the borrower.”

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Homebridge Financial Services
Call toll free
(855) 321-7366

Homebridge Financial Services Reviews

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1 featured review
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 7, 2019

I was at an open house and a real estate agent suggested that I go to HomeBridge. He told me that it was the actual bank. So, I went and I met this officer who was very helpful. She was the most wonderful and knowledgeable woman. She made me feel very comfortable. She and her partner worked together, and they got me this house. They were wonderful to work with and they helped me as much as they could. There was one problem that they couldn't take care of that I had to get all the information stuff from Upstate New York and all that kind of stuff, and I got it the day before we were supposed to close on the house.

The process, which was between the time that I went to go see the officer until the time that I closed on the house was probably four weeks. I was shocked that it went so fast and I appreciated that they didn’t want duplicates of everything. When I bought my house on Mill Pond, they asked for my taxes three separate times the entire time so, I’ll never go with them again. I was happy when I found HomeBridge.

The things that annoyed me and made me sick when I bought my other house were the things that HMS didn't have. They just worked and told me exactly what they needed. I gave them exactly what they wanted and they went with it. I love the face-to-face and that I can go and see a person, not everything online. The rates were wonderful. I wanted more of a 20-year mortgage but they said I couldn't and I had to have a 30-year mortgage. I wasn’t too happy about but I went with it. I would definitely steer people toward HomeBridge and recommend it.

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Homebridge Financial Services response

Hi Josephine,

Thank you for your business and for taking the time to leave a review! We’re happy we could assist you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 18, 2019

I wanted to buy a house. I was looking at this house and a realtor led me to Homebridge Financial Services. I then decided to get a USVA loan from them and they were an awesome company. I filled out my application over the phone and they helped me with it. A lady then called me back and took my information. That whole process didn't take long and went like clockwork. While I was comfortable with the process of getting the loan and it didn't take long, it was a little frustrating because Homebridge told me that the loan was a government loan and they asked for certain things. I had to get some things straight with my situation once I first got started and then after I did that, I had to wait because of the type of loan that I was dealing with.

Since the government was in my stuff, when I took money to the bank, they wanted to know where it came from. That made me a little frustrated. Someone should have told me to not put money in the bank because of that. Also, something wasn’t done correctly on my taxes and that really set back the process for six months since you have to wait six months to get things like that corrected. I was a little upset, but that was the process. But then I came back with the whole thing amended and the process moved on properly.

Working with Homebridge was really awesome though. The man I worked with helped me and was comforting. He called me every step of the way, asking me if I was okay, if I've found a house, and how was everything going. Then, since I wasn't gonna deal with the computer, I went over to their office and he was there. He helped me scan things, write a letter using such and such, and if there was something I didn't understand, I would ask him and he would explain it to me.

I also worked with Amanda and she was awesome as well. I started dealing with Dallas but then we would only talk via email. I learned how to send emails via my phone and then I would call Amanda and it seemed like she was working more closely with Dallas. I would also call Amanda if I was having a problem and she would always answer her phone. I would probably go back to them so they can help me with something else I’m trying to do.

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Homebridge Financial Services response

Hello, Jacqueline! We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 11, 2019

I applied for a 30-year fixed loan pre-approval before we even found our place because I knew our place would sell fast, and it did. It sold in four days. So, I knew we had to have stuff lined up and ready. The entire process with Homebridge took probably five weeks and things went okay. The only problem I had with them was having so much stuff done on the computer like doing the electric signing.

The lady who stayed on the phone with me gave me all the information, and I had it all ready for her. She told me which buttons to hit and sent me everything. She was very nice. I told her that our life is in folders so I took those to her ‘cause I didn’t feel comfortable with doing it online. I’m 72 years old and it was very challenging for me, but I'm sure my kids would have loved it. She didn’t know that we were coming in that day. I was just gonna drop the information but she came right out and said, “Come on in, sit down.” She took the time to go over the stuff and reassure us which I really appreciated. And when she was gonna trade those off to the underwriters, she always sent me an email.

However, their rates were higher than the last place we bought. But we had a very bad experience the last time two years before with Bank of America. We’d lived in the place for four years and bought it after two. There were no problems with our credit but ten days before closing, they called and said that they weren't gonna give us our loan just because they didn't like our HOA. And so, our seller financed us. She knew us from being her renters for two years, and she felt very comfortable doing that with us. We didn’t have the closing fees then. So now, we were shocked to have all these charges with Homebridge. But that’s what happens when you go through a mortgage company. Nevertheless, I would have no problem recommending them.

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Homebridge Financial Services response

Hi Susan,

We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 28, 2019

I was looking for a house and I looked at different mortgage companies. Homebridge happened to fulfill my needs, and I got an FHA loan from them. They went through an extensive stuff from two years back including my history of accounts and earning, income, savings, my jobs, insurance letters from the employers, and all my assets. They checked everything. The application process was lengthy and tiring, and we have done minor things repeatedly. They wanted to be clear. I provided all the information, and that went through, and finally, the application was approved.

I was not happy that my closing cost was a little more than I was expecting. I thought $7,000 would be maximum, but it was more than that. But they provided the best they could with the currents rates. They kept me informed about the stuff in case the rates will go down in the future and that I could refinance within five years. They were diligent and on top of all things. I worked with Warren and he kept me posted on the required stuff. He was texting and emailing, and calling me.

I'm comfortable with Homebridge. They respond quickly to my questions and they educate you on the payments, the interest, and everything. They are good and they make things work. And in the beginning, they'll tell you about certain things that need to be satisfied before the loan gets approved. I would recommend Homebridge and I would go with them again.

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Homebridge Financial Services response

Majid,

Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 28, 2019

Initially, I went through Chase because that was who we had our mortgage with. However, there was not a lot of knowledge behind it and it was frustrating. My sister used Homebridge and I sought out Michelle, my loan originator. I met her once when my sister was going through the process when she was purchasing her own little place not too long ago. The Chase rep was nice enough, but when I told them that I was reaching somewhere else and that I wanted to know what my options were, they started getting a bit pushy and I didn't like that at all. I turned and reached out to Michelle and we stuck with her.

We had a lot of complications trying to get a lot of paperwork together, but Michelle was extremely helpful. She would turn around and go back to whoever she has to answer to and ask if she got stuck with something or needed further assistance. She knew how she'd reach out to her superiors and they made it work. Even if I had any additional questions, I felt really comfortable calling her. She was extremely personal and I feel like I made a friend along the way. It was because of her that made everything go smoother. Even when my husband's home, I'm pretty much on my own but she always made herself available. Everyone at Homebridge took a part in this to make it happen, but she had a huge part in it.

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Homebridge Financial Services response

Hi Lisa,

Thanks for allowing Homebridge to be part of your home financing journey and taking the time to leave a review for Michelle! We agree, Michelle goes above and beyond and we’re glad to have her on our team.

2 people found this review helpful
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2019

Homebridge helped me to get my house. Getting the mortgage with them was very easy. They helped me with the application process, and it was perfect. The rep I dealt with was very nice and he helped me. I was very comfortable working with him. The rates and the terms were good. I'm pretty satisfied. It was a great experience, I had no problems at all, and they’ll do what they can. I'd tell my friends to use Homebridge. Everything was easy through the website. You don’t have to go anywhere. If you miss something, they’ll get back to you and tell you to do it.

Homebridge Financial Services response

Hi Jackeline,

Congratulations on the new home! We are happy to hear you had such a wonderful experience!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 16, 2019

A family friend works at Homebridge Financial and I got a VA loan from them. I just paid it on the phone and went with the flow. The loan originator always kept me up-to-date on everything throughout the whole process so it was pretty good. I was very comfortable working with her.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 15, 2019

I wanted a home that I can work on, like a fixer-upper. Homebridge offered a 203K home loan, and they were one of the places that I found that were doing those kinda loans. Their website was easily navigatable and the application went pretty smooth. I went in there and talked to them, and the guy gave me my pre-qualification. It was pretty fast. Everybody that worked there was pretty much professional and helped out a lot.

The guy that I worked with was really helpful and he knew what he was doing. He made himself completely available. He gave me his personal cellphone number, so if I ever had any questions, I would be able to contact him. And I wasn’t left with questions. He pretty much helped me out as much as he could. I was impressed with how professional he was and how knowledgeable he was in 203k home loan. Their rates and terms were fair for the time being. I just wanted to get into the home, and then refinance down the line, which I actually refinanced through Homebridge too. So, it worked out pretty good.

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Homebridge Financial Services response

Hi Daniel,

Thank you for working with Homebridge and thanks for the positive feedback! We really appreciate it!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2019

I've always been with Suntrust and then I wanted to try something a little bit different, and Homebridge was kinda what I was looking for. It was through a program that my builder was participating in that made me go with them. Homebridge's application process was the best that I ever experienced. I did it online and there was some follow-up after that, but overall, the process was pretty smooth. The builder ran behind, but pretty much, the mortgage rep, Matt, was ready to go within a couple of weeks. He followed up throughout the entire process. And the day of closing, he gave me a call the morning and made sure everything was okay. I actually sent somebody over to him.

Homebridge Financial Services response

Hi Javier,

Thank you for taking the time to leave a review! The Homebridge team loves helping people find the best loan tailored to their specific needs.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 19, 2019

The rates were right where they should be and we ended up going with a cash-out refinance with Homebridge. We talked to Michael and he was great. He returned calls and texts. He asked us all the documentary, sent it to him via their secured link, and they processed everything. It went smoothly. We did everything over the phone and electronically except for the final signature where they had to have a notary. The whole process took 45 days, which was a week shorter than normal. We have been previously looking at possibly buying a home and they had a lot of our info, so that helped. Overall, we were satisfied with everything and people should do it.

Homebridge Financial Services response

Hi Thomas,

Thank you for working with Homebridge and thanks for the positive feedback! We really appreciate it!

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Homebridge Financial Services Company Information

Social media:
Company Name:
Homebridge Financial Services, Inc.
Company Type:
Private
Address:
194 Wood Avenue South, Ninth Floor
City:
Iselin
State/Province:
NJ
Postal Code:
08830
Country:
United States
Website:
www.homebridge.com
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