Homebridge Financial Services Reviews

It was outstanding to work with Chris ** on these loans. Really brought it home for me on two simultaneous investment properties. Was really there for me at closing. Thanks Chris! Great team to work with as well. Can’t say enough good things about working with Homebridge. I’ll give you a shout on BiggerPockets. Thanks again. Pros - Chris and everyone I spoke directly with. Cons - Upgrade your client document portal to review by description what’s been uploaded so far. Thanks for a great experience and helping me secure some great rates.

My broker was the best! Michelle addressed all our issues, the price was right. She went above and beyond to dial in our product and work with my bookkeeper. I would recommend your firm to my family or friends.

When we started the refinance process in March? May? It was a while ago, we never dreamed it would take 8 months, Alex and Shannon were stellar getting the thing done. In fact, I will go a step further and say if it hadn’t been for Alex and Shannon, we would be in the middle of a short sale right now. Alex was awesome helping us to understand the issues we were facing and the problems with getting a condo complex FHA certfiedl I am so thankful for Alex and Shannon's perseverance getting this done. Thank you so much Homebridge!

HomeBridge, in particular Sandy **, were knowledgeable, honest, and gave me all the information I needed to make the right decision when applying and obtaining a mortgage for my first home purchase. I would highly recommend them to anyone I come across looking to buy a home.

There was a lien put on our home for back child support, however two payments to child support were made rather than just the 1 and now we are fighting to get the second payment back. Very frustrated and we asked and inquired many times about the lien and the payment and was always told, "It's ok. We will take care of it, it's ok to sign the documents even with the wrong lien information on it." VERY UNHAPPY.

We refinanced a few months ago and Homebridge offered a low interest rate. However after the Government shut down, we wanted to see what options were available for us so we wouldn’t fall behind and guess what Homebridge said... “we can only help you after you default” REALLY!!? So they want your credit to get negatively reported. They offer options only after you’re late! Some mortgage lenders offer services to help before you get behind, not Homebridge! Also, good luck getting through to someone besides recordings. I always seem to get someone who directs me to another number or department. There’s so much more to say but I’m exhausted with them so I’ll finish by saying, “try this company at your own risk”... They are more about money than customer service and could care less about you as a person.

I was approved for a 203K loan with Homebridge. I was allowed to us my contractor so a contractor was referred to me by Homebridge. Apparently this was a contractor that they knew very well. The Loan Officer, Renovation Specialist, HUD Consultant, etc. they all were familiar with him & his work. Well, I closed on my loan & he told me it would take 8 weeks to complete my project. It took him 8 months!!!

My experience with this financial department is a nightmare. I got a 203k loan from this company to renovate my home. 203k is actually a bad loan. Please don’t do it if you are considering it. The loan favors the bank and The contractors you hire to work on your property instead of the home owners paying for the loan. First of all there is a lot of sidekicks going on. The General Contractor, Consultant and the people working at the renovation department all know each other so they walk together.

I can't get them to understand that there are 3 credit reporting agencies. They have corrected my report on 1 and not the other 2. I reported them to the Better Business Bureau multiple occasions because they won't make the corrections nor will they respond to any emails. Total lack of common sense. This goes way back to Irma and they still can't get it right. Them and Shellpoint. Totally shady companies to deal with. Homebridge can't even file the proper paperwork. They never even recorded my modification for which caused the late payments to be noted.

Every man’s dream is to own property. I heard about Homebridge through a friend and I decided to apply for a mortgage with them. I did a 30-year loan and refinance, and their process was easy. The application and underwriting was completed in about a month and everything worked well. They were pleasant, fair, and good. The rate I got from them was also a good rate. I was pretty much overall satisfied.

Horrible experience as a first time home buyer using Homebridge. Purchased a Co-Op in NJ and unfortunately Homebridge was only one of two lenders accepted by the complex so I was stuck. I would not trust them they will give you a rate quote much lower to get you in the door - your actual rate when the loan is underwritten will be much higher.

We were happy with the way HomeBridge did the job the first time so we used them a second time. I was buying a new home. The process was a lot easier the second time around that we did everything because we already had a relationship with them. It really wasn’t that difficult. They asked us for certain paperwork which we had. They gave us recommendations while we were going through the whole process.

We have an existing mortgage with Homebridge and we've had them for several years. We refinanced last year with them and we’re thinking about refinancing now because the interest is down. With the existing mortgage we took out a year ago, we had some problems and issues with the application and underwriting, but it all got done good. The application process was easy enough and our rep that time did a good job. We're now just at the beginning of our new refi and we have just talked with the rep very briefly, but overall, we’re satisfied with Homebridge.

HORRIBLE experience with this company. They erroneously added INSURANCE to my mortgage despite me sending them proof 5 separate times prior at end of current 6 month term as I've been doing for 14+ months (sent via fax, email and web form). These idiots added and charged me for separate insurance stating they never received my proof of insurance. Mortgage bill went up $300 per month, and now I have TWO insurance policies. 2 1/2 months later I am still fighting with them to REMOVE the charges; phone support is completely feckless and incompetent. HORRIBLE COMPANY! STAY AWAY AS ALL COSTS!

Do yourself a favor and do not allow this company to service your loan. Why? It is near impossible to speak to an actual person on the phone - their customer service department is very unprofessional. When my husband passed away I submitted paperwork 3 times before it was processed allowing me to make payments on the loan. When the estate was settled they refused to write the check to me, when I essentially paid off the $52,000 loan out of my bank account but they hung onto $2200 of my money for months. They sat on the estate settlement check for 2 month prior to mailing it out to me. The house and deed were in my name, but all checks were written to an estate account, even though I was married and submitted all paperwork to show I was the administrator. YOU STINK!!!!

I wanted to put up a review here after seeing so many people writing rave reviews about the company and their experience. My experience after having to use their loan agents as well as having them for a little over a year now is not all rainbows and sunshine. First off, the loan agents that work for Homebridge made the whole lending process the worst possible. We were rushed and had to take time out of our work week to go to the title company to sign papers because they were so disorganized and terrible. Then when we bought the home, a newly built home, they said we had to pay all the property taxes that came in because it's our responsibility even though we have a escrow account. They made the task unrealistically difficult. Paperwork was completed, faxed, and not once did I get any follow through. I was told that is my responsibility.

It was time for me to buy a home and Homebridge Financial was one of the few providers that I talked to. It seemed the best for my situation. It was my first time buying a home and the application process wasn’t too bad. The agent that I was working with was very polite but he was very hard to get a hold of. He was probably busy but there were a couple of days in a row where I would go without hearing anything and I would have to make calls trying to figure out what was going on. I eventually got a hold of him and he answered the questions for me. However, I had to wait until I heard back from him and I couldn't get a hold of anybody else.

I wanted to start a family and I never applied for a home before. So, I didn’t know what to expect in the application process with Homebridge Financial Services. It was very thorough and intrusive at times. They wanted to know everything about you and asked things to let you borrow money. There were certain things that had to get done and needed to be done a certain way, so it was understandable. Dave, the rep, helped us out a lot and made sure our paperwork was in line. I saw how dedicated he was in the end. Everybody I dealt with was helpful and if I had questions, they broke it down step by step for me. We closed at the end of October and we looked at that house back in August. I wish the interest rate was lower but that’s the market. My wife is due next month, so our family is growing and home ownership is very tiring but working with Homebridge affected my life in a good way.

Working with HomeBridge was pretty easy. The loan officer, Brian, was friendly. For the most part, he answered any questions that I had. He returned my call in a reasonable amount of time. However, I kinda got a high interest rate for my conventional loan. I didn't really know what the rate was until I got the property. I just had a pre-approval and at that time, nobody told me anything about rates. They could be more transparent. They should give the rate once someone gets pre-approved if possible.

Using HomeBridge was convenient. The application process is perfect and the rate and terms are good. I like their service. They respond and has good communication. HomeBridge did a fantastic job and I’m very satisfied. When we called the loan lady, she would get back to us any time that we needed. She made the process smooth and comfortable for us.

I got a 30-year fixed loan from HomeBridge. The person who helped us with the mortgage was very nice, but I don’t think he spent enough time explaining the details to us. He was always in a rush. I think he was dealing with a lot of applications at the same time that’s why he didn’t have much time with us. He was very busy at the time. Also, the rate was higher than expected. The initial rate was much lower and I was trying to lock it, but the rep suggested I might wanna wait. So we waited and waited and the rate just got higher and higher. But the application process was pretty easy. We got the pre-approval in 7 days. It was pretty fast. The service is okay too. If I had any concerns about the loan, I just called the rep and he helped me with it. I’ll definitely recommend my friend or family members to apply for mortgage with HomeBridge.

I'm a first-time home buyer and HomeBridge was recommended by my realtor. The application process was easy even though it required a little more documentation than I expected. It seemed like there were a lot of opportunities where an unexpected thing could come in and something off balance. That didn't happen for us, but there’s a little more uncertainty in it than I expected. The rates also went up within the six months before we obtained our loan and I know rates go up, but it felt like we missed an opportunity of a lower rate by not buying six months earlier, but it was competitive and all the individuals were great. I worked with Zach and everything went smooth. It was good customer service. All in all, I’d recommend HomeBridge.

After a Costco recommendation, we got a Homebridge mortgage in June of 2018. Can't fault Costco at all, but February 1, 2019, the loan was sold. I mailed my February payment to the wrong PO Box of the NEW Homebridge. And phone call after phone call was with an incompetent employee, extremely difficult to understand, who couldn't solve it or locate my payment. The responsibility to locate the payment was mine and thankfully my credit union was proactive, provided the tracer, and very instrumental in finding the missing payment. Mid March, on a Saturday morning, a bill collector knocked on our door to present a thick packet we needed to fill out in order to avoid losing our home. Never in our life have we had a bill collector knock on our door. Shocking!

I was at an open house and a real estate agent suggested that I go to HomeBridge. He told me that it was the actual bank. So, I went and I met this officer who was very helpful. She was the most wonderful and knowledgeable woman. She made me feel very comfortable. She and her partner worked together, and they got me this house. They were wonderful to work with and they helped me as much as they could. There was one problem that they couldn't take care of that I had to get all the information stuff from Upstate New York and all that kind of stuff, and I got it the day before we were supposed to close on the house.

I had no prior experiences with Homebridge as I bought my house a year ago and there was no need to communicate with them. Then, I receive my Supplemental Tax statement which is MY responsibility to pay so I reach out to see if Homebridge can refund me any of my Escrow account given they have a serious overage that would help with the funds I had to pay my Supplemental Taxes with. My Escrow account was around $4900 and was on track to be well over $10K in NOV for my next tax payment. Homebridge paid $2412 in NOV 2018 and $2412 in APR 2019. The actual payments should have been $4800 so each payment was short about $2412. It makes sense WHY they didn't pay them and I clearly explained this when I contacted them on 17 and 20 MAY.

Lisa ** KAuai office has been always awesome! Great help! She’s always there when I have a question. Always helping. She is also a friend. Met her with my first home. I will always refer buyers to her. Down to earth and honest.

Great experience for our first time buying a home. Thanks to Tim **, everything was seamless and easy to execute on our end from a paperwork standpoint. Tim was always available to answer any questions and very pleasant. We are now enjoying our new home purchase!

I was making a subsequent home purchase, and Homebridge was initially recommended by my real estate agent. I had a few conversations with the mortgage broker and ran through the paperwork process. Everything was done electronically for the most part, like PDFs. There was some back and forth with my buying and selling the house, but the whole process was about 40 days. I worked most closely with Brian and I appreciate that he was available. We had to take care of some things on some nights in the weekends, here and there, and answer questions, and sometimes you need something that can’t wait until Monday. The rate of the mortgage was good and competitive. One thing that ended up being cheaper was I had to pay PMI, and the Homebridge PMI amount was significantly less than the other bank's. Overall, it was a good experience with Homebridge. Everything went well.

I got a mortgage from HomeBridge Financial Services for a new home purchase. I had to choose them because it went through the builder so I felt stuck with HomeBridge. Their application process wasn’t bad. However, there were a few glitches here and there and there was a lack of communication. The house was a new build, we started the process six months before the actual close. I would have never done it if I was getting it on my own because. They kept needing the same documentation over and over every single month. It was very tiring to continue to present that information. They kept saying that the closers need to have the documents but we’re not closing for six plus months. They ran my credit report and asked me for bank accounts five times. That was frustrating and I didn’t enjoy that at all. The application and underwriting process took about seven months. We got delayed.

We were buying a new house and Homebridge's application and underwriting process didn't take very long at all. But in terms of the rate and terms of the mortgage we received, it could have been lower. Also, the biggest holdup we had was the buyers of our house. It took them freaking long. Other than that, everything was good and Homebridge was great.

I trusted my realtor, the person who showed us the homes, and used Homebridge Financial Services. However, the experience was not so good. It felt like everything was always getting lost. They would ask me for the same things in three different ways and it was really frustrating. I felt like I was being targeted because I’m self-employed. I’ve been preparing to buy a home for almost two and a half years. I get that in 2014 the rules were changed because everybody was getting loans that they couldn't pay back and I totally respect that. But it was just so difficult mentally and physically, I was sick, literally, over the whole thing. I know why I pushed through though. I've been looking for a spot like this for three years. We’ve only been there a month and I’ve gotta have $10,000 worth of worth to put a French drain around the house because we’re chronically being flooded out.

From the start to the end, the staff at Homebridge was great. Our loan officer Marion was the best- never matter when I texted, emailed or called. She responded quickly and professionally. My wife and I was very happy, we have actually suggested Homebridge and Marion to our son and a few friends.

Applying to HomeBridge Financial Services was really easy. John was very helpful and he was a good recommended person who works there. However, their rate was a little bit different because it moves up and down.

When I first bought my house in Owosso, my loan was through HomeBridge Financial Services. I had them for almost two years and then it got sold to NewRez but the whole time I was with HomeBridge, I was happy with everything. Their website is set up well for online payment. Their application process was a cakewalk. Jim, the guy I was working with, made it simple. He gave me all the information that I needed. He was spot on as far as responding and answering the questions that I had and everything was done in a timely manner. Everything was done professionally and he put my mind at ease. Also, the rate and the terms were good. I had been approached by NewRez about a refi and then I had gotten a call from Jim and I just felt more comfortable with Jim and what his company had to offer. The rates were, if not the same, better. I was happy with everything.

A friend of mine had used HomeBridge so I looked into getting a mortgage with them. The application process was good and everything was finished in a month. The rep I worked with was very knowledgeable of everything he was doing. Plus, the rate and terms were good.

I like working with Sandy. He's the broker I worked with when I purchased a new home and Homebridge is one of the companies that he works with. The application process was great. It was easy although there were some issues because this was happening during the government shutdown. But that was certainly not the mortgage company’s fault. It was our wonderful congress people. Plus once the shutdown ended, we got approved fairly quickly. The rate was fine too. It was in line with what other companies were offering. Sandy was awesome too. I’d go back to him again.

I was building a house with Medallion Homes and Homebridge Financial Services was one of the recommended lenders, so I went with them and it all worked out. I went with the VA and the application process was very easy. I talked with Homebridge on the phone and they sent me all the documents on time. It was simple. They kept me updated along the way. My prices would change when I would do my structural changes and I did my inside design. And within two or three days, Medallion would update them. It was informative, so I appreciated it.

Homebridge was very helpful in the purchase of our new property. In particular Karen ** was always there to answer any questions we had, and guide us through the process. We would recommend Homebridge Financial to anyone who is in the the market to purchase a home in the Inland Empire.

I wanted to buy a house. I was looking at this house and a realtor led me to Homebridge Financial Services. I then decided to get a USVA loan from them and they were an awesome company. I filled out my application over the phone and they helped me with it. A lady then called me back and took my information. That whole process didn't take long and went like clockwork. While I was comfortable with the process of getting the loan and it didn't take long, it was a little frustrating because Homebridge told me that the loan was a government loan and they asked for certain things. I had to get some things straight with my situation once I first got started and then after I did that, I had to wait because of the type of loan that I was dealing with.

I have used Homebridge Financial on several occasions to refinance. Have been doing business with them for years. They work hard to get your loan processed in a timely manner. They also go out of their way to make sure it is a smooth transaction. I recommend Mary Beth **. She is my go to at Homebridge. She is kind, friendly and makes things happen.