Homebridge Financial Services

My wife and I both lost significant work hours as a result of Covid pandemic and were not able to make payment on our FHA backed mortgage serviced by Homebridge. Went to their website and completed CARES Act forbearance request application on March 30th. I got a confirmation email shortly after saying I would hear back within 7-10 days. On April 14, I connected with a Homebridge rep via their website chat application to get a status update. I wanted to make sure my application was in and being looked at and that I wouldn't be penalized, as the CARES Act had intended. After telling the rep I had already waited 14 days for a response, she told me that they were just too busy to answer and then she disconnected.

Called to get some help since we are out of work due to corona virus. All they offered was a deferment that had to had in full at the end of the period. If people have no money coming in how are they expected to several payment ready at the end of the period. This company is useless.

Do not under any circumstances work with this company. I’m a veteran, I used a VA home loan to buy my house, and stupidly listened to the real estate agent and used Homebridge financial to finance the loan. The interest rate is a full % higher than my credit union would have given me, and I did not find out until I began the process of refinancing to get away from this horrible company.

Stay away if you can. I have written and called in 6 times since the end of Jan. They have not paid my taxes which is part of my mortgage. It's quite stressful being told by local tax collectors that your house is going up for public sale Sept 14th 2020 if it's not paid. I have not gotten one single response from my emails, and when I call, I sit on the phone for 45 minutes and still get no answer. Has to be the worst customer service I have ever dealt with.

I have been trying to get a loan through Homebridge Financial Services and it was approved, but they keep stretching it again and again and again! I am so aggravated and disgusted with them that I am about to give up. We have been under contract for almost 40 days and it is close to expiring. We have spent too much time and money on this and I am exhausted!

Updated on 02/29/2020: Posted on ConsumerAffairs on Feb 22. Received one email from the next Homebridge Mortgage. No one has called since, none of my complaints have been addressed, Yet on this "Consumer Affairs" site, it says resolution in progress. This is a LIE. No one has followed up with me. In fact, I may be a victim of retaliation. Yesterday Feb 27, Homebridge removed my ability to pay online. Was this Retribution? Or just more competence? The result is the same. HFS is not allowing me to pay my loan suspiciously after I made a complaint on a 3rd party website. They will make me late on payments, mess up my credit and charge me additional late fees.

Homebridge Financial Services did not pay my home insurance payments, even though they are legally required by FHA regulations. I first called them and asked why my homeowners insurance had not been paid, they told me that I didn't have an escrow account to insurance. Even though it's a legal requirement of a FHA loan they even told my insurance company that the payment was not escrowed as well. After Homebridge corrected the original issue of not paying insurance, they got a hold of my provider, and mailed a check, supposedly the check was not received or refused. Instead of notify me, they did nothing, allowing my insurance to lapse. Homebridge then sent me a fine for the lapse of coverage, which they are the cause of.

Ironically I chose Homebridge/Jonathan ** because reviews were good and stressed that he was a good communicator. He seemed to be initially, but when we got too far into the process to back out he went silent. This became a huge issue because the Escrow company he chose was abysmal. They also refused to communicate and made a $3000 error. Apparently no one double checks their math...in an escrow company. The lady could never get my name right either. Attention to detail completely absent. Get a recommendation from someone you know. These people get your money and then the customer service stops.

On 10/03/2019 I began the process of a mortgage loan refinance with Homebridge Financial Services Inc License #6521 located at 8203 W Quinault Ave ste 700 Kennewick Wa 99336. My loan officer was ** NMLS #**. The loan was scheduled to close on 12/05/2019. The focus of the loan was to lower the interest rate on my current mortgage from 4.375% down to 3.5% while paying off a few debts.

Homebridge Financial Services was recommended by our Realtor. Homebridge can do better. The application was a lot of process if I have to compare it to a VA loan. This is our first experience with the regular loan compared to VA loan. With Homebridge, there was so much paperwork that I had to sign up, and it's very inconvenient for me. The application and underwriting process took about two months. It’s longer than I expected and wanted.

I paid off my loan October 10, 2019 when I re-financed my loan. Homebridge was supposed to reimburse my escrow fees of 3,400. By law, they're supposed to issue within 30 days. It is now December 17, and I can't even reach a customer service. They claimed they issued it. October 25. Then they stopped payment on it. They re-issued it again. and Still I have not received my check. This is by far the worst service ever. Would not recommend it to NOBODY.

Homebridge is good. I didn’t have to pay for two months, so that was good. I haven’t had to make my first payment, but if everything went through what was on the paper, I’m happy. I went through the closing and I signed everything there. They had to come out and redo the closing for me because a couple of pages that were signed when the lady they sent for the closing made the copies of it had a line in it. So, she had to come back to my house. But when she did come to my house the first time, she was supposed to be here about 6:00 to 7:00 and she ended up showing up about 9:00. So, she was very late. And then her son was in the car outside, not that I could hear him at the time, but he had the music blaring very loud. When I went outside, I noticed the music was loud. I didn’t even know she brought her son, and I was like, “Hey, man, please turn that down. My neighborhood’s a gated community.”

We had been renting for six years and we decided it was time to buy a house. the opportunity came up suddenly and literally was a perfect deal. Our real estate agent worked with Homebridge, had a relationship with them and recommended them. My credit was not ideal and that was why I was very skeptical about the whole process but my wife and I were shocked in how smoothly everything went. The very first time we met with Shannon she said, “Okay. Here’s your credit. Here's what's causing your credit to be what it is. These are the things I want you to work on." She laid out a very detailed plan of what we needed to do and we followed it. Sure enough it worked. We knew we were gonna get a better rate than what we thought. When she came back with the final rate, we were shocked. She was also always communicating with us and keeping us informed on what was going on.

I found the Homebridge staff very professional, helpful, and knowledgeable. Mike ** was really great to work with and made the whole process go smoothly and on time. Mike and his staff kept us informed every step of the way.

I have worked with many mortgage services. I can say without any reservation that Ross ** and his team are top notch. They beat all their competitors with regard to my mortgage rate, and the personal service was the best. I plan on referring Homebridge Financial Services and Ross ** specifically to anybody that is purchasing a home. Thanks Ross and Team :).

The assistance of Gregory ** and the collaboration of his team made the experience of financing a home an easy and stress free one. The overall management of the process was well handled by Greg and his willingness to work on our file almost 24/7 helped us relax during the waiting. Thank you Homebridge for all the attention to our application.

Brian ** and Candice from the Valencia branch made the whole loan process stress free and kept us informed every step of the way. We would recommend them to all our family and friends. This is our fourth home that HomeBridge has financed our home loans.

It was a great experience refinancing with Homebridge. It was fast, easy and honest from the start. What was estimated in the beginning was what we closed. We got a great rate. We would definitely recommend Homebridge. Thanks Homebridge. Thank You James.

Homebridge Financial Services was the best that I could get in town. The guy who helped me the first time was nice and helpful with anything I'd need, that was why I preferred to continue with them. The application process was easy because I have everything they needed on their application. I got the first-time home buyers loan and their process was good and easy. I'm a contractor working on the construction, which is sometimes far away from my house or from the Homebridge office, so I couldn’t answer or go to the appointment sometimes. But they gave me chance. I was very busy that was why the process took a bit longer. My English is not very well, but the rep took time to explain things to me very well. I am now trying to buy another house and I'd like to get another mortgage.

Homebridge helped me to get my house. Getting the mortgage with them was very easy. They helped me with the application process, and it was perfect. The rep I dealt with was very nice and he helped me. I was very comfortable working with him. The rates and the terms were good. I'm pretty satisfied. It was a great experience, I had no problems at all, and they’ll do what they can. I'd tell my friends to use Homebridge. Everything was easy through the website. You don’t have to go anywhere. If you miss something, they’ll get back to you and tell you to do it.

A family friend works at Homebridge Financial and I got a VA loan from them. I just paid it on the phone and went with the flow. The loan originator always kept me up-to-date on everything throughout the whole process so it was pretty good. I was very comfortable working with her.

I wanted a home that I can work on, like a fixer-upper. Homebridge offered a 203K home loan, and they were one of the places that I found that were doing those kinda loans. Their website was easily navigatable and the application went pretty smooth. I went in there and talked to them, and the guy gave me my pre-qualification. It was pretty fast. Everybody that worked there was pretty much professional and helped out a lot.

We went through our application through the mortgage banker and Homebridge bought it from them. The application process was straightforward and the application and underwriting took 45 days to two months. Everything was okay. I would recommend Homebridge.

I've always been with Suntrust and then I wanted to try something a little bit different, and Homebridge was kinda what I was looking for. It was through a program that my builder was participating in that made me go with them. Homebridge's application process was the best that I ever experienced. I did it online and there was some follow-up after that, but overall, the process was pretty smooth. The builder ran behind, but pretty much, the mortgage rep, Matt, was ready to go within a couple of weeks. He followed up throughout the entire process. And the day of closing, he gave me a call the morning and made sure everything was okay. I actually sent somebody over to him.

The rates were right where they should be and we ended up going with a cash-out refinance with Homebridge. We talked to Michael and he was great. He returned calls and texts. He asked us all the documentary, we sent it to him via their secured link, and they processed everything. It went smoothly. We did everything over the phone and electronically except for the final signature where they had to have a notary. The whole process took 45 days, which was a week shorter than normal. We have been previously looking at possibly buying a home and they had a lot of our info, so that helped. Overall, we were satisfied with everything and people should do it.

What a great experience! I was referred to HomeBridge after having 2 finance deals fall apart. The immediately came to my rescue! They took all my info over the phone and locked in my low rate right away! They were quick, efficient and so pleasant to deal with! I can't recommend them enough! Thank you!!

It was outstanding to work with Chris ** on these loans. Really brought it home for me on two simultaneous investment properties. Was really there for me at closing. Thanks Chris! Great team to work with as well. Can’t say enough good things about working with Homebridge. I’ll give you a shout on BiggerPockets. Thanks again. Pros - Chris and everyone I spoke directly with. Cons - Upgrade your client document portal to review by description what’s been uploaded so far. Thanks for a great experience and helping me secure some great rates.

My broker was the best! Michelle addressed all our issues, the price was right. She went above and beyond to dial in our product and work with my bookkeeper. I would recommend your firm to my family or friends.

When we started the refinance process in March? May? It was a while ago, we never dreamed it would take 8 months, Alex and Shannon were stellar getting the thing done. In fact, I will go a step further and say if it hadn’t been for Alex and Shannon, we would be in the middle of a short sale right now. Alex was awesome helping us to understand the issues we were facing and the problems with getting a condo complex FHA certfiedl I am so thankful for Alex and Shannon's perseverance getting this done. Thank you so much Homebridge!

HomeBridge, in particular Sandy **, were knowledgeable, honest, and gave me all the information I needed to make the right decision when applying and obtaining a mortgage for my first home purchase. I would highly recommend them to anyone I come across looking to buy a home.