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Homebridge Financial Services Reviews

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About Homebridge Financial Services

Homebridge Financial Services (NMLS #6521) is a nonbank mortgage lender that offers a wide variety of loan types. It has been in business for more than 30 years and is headquartered in New Jersey. The lender offers an online application process, which is available after you speak with a loan officer about programs and rates. It has options for low- to middle-income borrowers and offers specialty loans, such as energy-efficient mortgages and construction loans.

Visit www.homebridge.com
Pros
  • Nontraditional buyers programs
  • Retail branches in 31 states
  • Online application process
Cons
  • Refers some of its loans to third parties
  • No mobile app

Homebridge Financial Services Reviews

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    Page 3 Reviews 80 - 230
    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed April 17, 2019

    Homebridge Financial Services was the only company that took me and the process was smooth. They were very helpful in answering all of my questions. Their rep, Tom, was a good problem-solver and he was responsive via email. The rate was quite good too.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Johnny,

    Thank you for the wonderful review! We're glad that Tom made everything go so smoothly.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 16, 2019

    We had a great experience. Michael ** was there step by step to answer all the questions that we had and to ease our our fears. There was an issue with our paperwork that no one could predict. But overall I would recommend them to our friends and family. Thank you guys!

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Amanda! We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed April 16, 2019

    HomeBridge works with Adams Homes, and when I was looking at different models, somebody was sitting there. I decided to look into a mortgage with HomeBridge for the convenience. I’ve never bought a house before, so I don’t really know where to compare their application process to, but it seemed good and I got my house. It's a brand-new home, so I got kinda pre-approved, and then the builder didn’t finish my house until maybe seven months after I initially started on my mortgage. It wasn't HomeBridge’s fault but the builder's.

    There were four people that I worked with all the time, including Tom, my loan originator. As far as the rate of the mortgage, I’m okay with it but it could be better. I was really new and I didn’t know what I was doing a lot of times, so I asked a lot of questions and I probably got annoying. But there were enough people in the group, that somebody could help me out if I needed help. Everything about my experience with HomeBridge was pretty cool, and I’d recommend them.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Trevor,

    Thank you for your business and for leaving a review for Tom! We're glad to hear that you had a positive experience and we appreciate your recommendation.

    Verified purchase
    StaffLoan ProcessRatesTransparency

    Reviewed April 13, 2019

    I moved, so I got an initial mortgage, and then I refinanced in addition. Although HomeBridge's application process was tedious 'cause there were so many papers and that we would like the rates to be lower, things went fine in obtaining the mortgage. The entire process took about 30 days. I was selling one and buying another, so it all melded together. The loan negotiator was very helpful, honest and seemed to be upfront. He was able to explain things to me, moved the process along and tried to help.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello, Scarlet! We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

    Verified purchase
    StaffLoan ProcessRatesTransparency

    Reviewed April 12, 2019

    We got tired of renting. Our realtor mentioned Homebridge Financial Services and he also mentioned their rep, Mike, so we went with him. He said Mike had the most experience in the area. We went with an FHA loan and applying was easy. It was a lot less stressful than I thought it was gonna be. Mike went through everything with us and everything else. I was most impressed with his willingness to help me through the whole step process. He walked me through everything step-by-step, made sure I had everything and made it as easy as possible. We're pretty happy with the rate. Being our first time, it was better than what we expected for. We would definitely recommend Homebridge.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Cecil,

    Thanks for leaving us such a wonderful review. We’re glad you loved your Homebridge experience, we take pride in it! Congratulations on your new journey. We’re excited to see what’s in store for you & your new home.

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed April 11, 2019

    I applied for a 30-year fixed loan pre-approval before we even found our place because I knew our place would sell fast, and it did. It sold in four days. So, I knew we had to have stuff lined up and ready. The entire process with Homebridge took probably five weeks and things went okay. The only problem I had with them was having so much stuff done on the computer like doing the electric signing.

    The lady who stayed on the phone with me gave me all the information, and I had it all ready for her. She told me which buttons to hit and sent me everything. She was very nice. I told her that our life is in folders so I took those to her ‘cause I didn’t feel comfortable with doing it online. I’m 72 years old and it was very challenging for me, but I'm sure my kids would have loved it. She didn’t know that we were coming in that day. I was just gonna drop the information but she came right out and said, “Come on in, sit down.” She took the time to go over the stuff and reassure us which I really appreciated. And when she was gonna trade those off to the underwriters, she always sent me an email.

    However, their rates were higher than the last place we bought. But we had a very bad experience the last time two years before with Bank of America. We’d lived in the place for four years and bought it after two. There were no problems with our credit but ten days before closing, they called and said that they weren't gonna give us our loan just because they didn't like our HOA. And so, our seller financed us. She knew us from being her renters for two years, and she felt very comfortable doing that with us. We didn’t have the closing fees then. So now, we were shocked to have all these charges with Homebridge. But that’s what happens when you go through a mortgage company. Nevertheless, I would have no problem recommending them.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Susan,

    We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

    Verified purchase
    StaffLoan ProcessRatesTransparency

    Reviewed April 10, 2019

    Everything seemed pretty easy and simple with Homebridge. The application process for the 30-year fixed loan went very smoothly and took a couple of weeks. They got me the forms and an online access. I sorted things out, met with them and signed everything. But since the purchase was happening so fast and I hadn't bought a house for over 30 years, I got confused which one was the escrow company and which one was for my loan. They could've explained their role better even though the average normal human being would already know that. Nevertheless, Susan, my loan officer, was there every time. I was like the lame duck asking her stupid questions, and she was very nice and helpful at all corners. She did everything by the book and by the dot. She was perfect and I wouldn’t have changed a thing. I could’ve gotten better rates, but I liked my Realtor, Susan and the other people I was working with, so I went with it.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Otter,

    Thanks for the raving review! We're glad that Susan and the Homebridge team provided a smooth loan process.

    Verified purchase
    StaffLoan ProcessRates

    Reviewed March 31, 2019

    I trusted Julie who is my mortgage broker from Homebridge. She was very thorough in explaining everything to me. I felt comfortable with her and on what she had to say. Her experience was very valuable and I’m glad I went with her. Also, obtaining my mortgage was relatively easy because of the DocuSign process. I got a VA loan and thought that it was gonna be the same rate no matter where we went. But the costs were exorbitant in terms of the title. It seems like there were a lot of duplicative costs. And for the service that Homebridge provided, the cost was more money than it would have been. The rates have probably come down since, but there's not much that I can do about that. Nevertheless, Julie explained that the rate was different every day, and she helped me to understand that.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Gretchen,

    Thanks for allowing Homebridge to be part of your home financing journey and taking the time to leave a review for Julie! We agree, Julie goes above and beyond and we’re glad to have her on our team.

    Customer ServicePunctuality & SpeedLoan Process

    Reviewed March 28, 2019

    I was 45 days late on my mortgage due to a medical condition, I accept responsibility for that, when I contacted Homebridge and entered into a payment agreement with them. When final payment was to be paid I was told my loan had been transferred and my loan number could not be located. They tried to reassure me by telling me not to worry. They can't charge any late fees or report late payments for 30 days and that I should try back in a week or so.

    I got different excuses every time I called them for an entire month. As the 30 days had passed now my loan number had changed and they notified me that now I was in default and they could go forward with foreclosure proceedings. I was also informed that they had no records in my file prior to the transfer, all the while I was told my mortgage was no longer serviced by Homebridge (I am still with Homebridge).

    A repayment agreement was reached, I held up my end and paid a substantial "down payment" of said agreement, only to find out less than a week later that they had "deleted" the agreement. They also informed me that I am now in danger of losing my home if I don't pay them the full balance immediately. I now know, from my own research, that this "transfer" was in fact an internal transfer and my loan is still serviced by Homebridge. All I want is to keep my home, the roof over mine and my kids' heads, that dream seems to be fading fast. My advice to you, is this, if you're looking for a lender look elsewhere.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Monica, thank you for your comment. Our goal is to exceed our customers’ expectations, so we’re sorry we missed the mark with you. We want to handle your concern as quickly as possible. Please see a direct message in your inbox from the Homebridge team.

    Verified purchase
    Punctuality & SpeedOnline & AppStaffLoan ProcessRatesTransparency

    Reviewed March 28, 2019

    I was looking for a house and I looked at different mortgage companies. Homebridge happened to fulfill my needs, and I got an FHA loan from them. They went through an extensive stuff from two years back including my history of accounts and earning, income, savings, my jobs, insurance letters from the employers, and all my assets. They checked everything. The application process was lengthy and tiring, and we have done minor things repeatedly. They wanted to be clear. I provided all the information, and that went through, and finally, the application was approved.

    I was not happy that my closing cost was a little more than I was expecting. I thought $7,000 would be maximum, but it was more than that. But they provided the best they could with the currents rates. They kept me informed about the stuff in case the rates will go down in the future and that I could refinance within five years. They were diligent and on top of all things. I worked with Warren and he kept me posted on the required stuff. He was texting and emailing, and calling me.

    I'm comfortable with Homebridge. They respond quickly to my questions and they educate you on the payments, the interest, and everything. They are good and they make things work. And in the beginning, they'll tell you about certain things that need to be satisfied before the loan gets approved. I would recommend Homebridge and I would go with them again.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Majid,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 27, 2019

    Like another reviewer, I was glad to use a local Homebridge rep. I actually went to their local office and met him. First impression was good. Got the application completed, sent in all the required information. My loan was approved relatively quick, just a matter of a couple of weeks. Then on closing day, 30 minutes prior to closing the loan office email me, no phone call, and told me that I'd need to bring more funds to closing?

    Fortunately I had it. And really couldn't argue as to why... I was homeless at the moment. I had closed on my other home hours before this closing. Then came my first payment. It was sent to the address I was given at the closing. It took 6 six weeks for them to post it...unfortunately it was the day after I had stopped payment on it! I heard every excuse in the book. The only thing I didn't hear was an apology. I would not ever recommend Homebridge. I'm in the process of looking for another mortgage company to refinance now. BUYER BEWARE OF HOMEBRIDGE!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Chris, thank you for taking the time to bring this to our attention. Customer service is a top priority for Homebridge. We’re sorry to hear about your experience. You will find a direct message in your inbox to get more information about the situation.

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed March 15, 2019

    I wanted to buy a house instead of renting and for my first-time homebuyer loan, I was referred tp Homebridge by people I know. I worked with Phil and Mike, and everyone was excellent. The experience was a lot more than I expected. They were right on point if I sent any messages or emails. If they weren’t able to reply right away, they definitely got back to me same day. On the rate part, I thought it could have been a little less. But it is still reasonable. I would recommend Homebridge to anyone who's looking for a mortgage. It took me a little over a month and the whole process was very smooth.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Shameil! We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed March 8, 2019

    I was buying a new house because we were relocating and when I went to get pre-approved, it was sent to Homebridge. We started the process early and it ended up taking three months total. But that was because we were trying to buy a house and the people rejected the offer so and we had to look for a new house. But the application process with Homebridge was also very difficult. They asked a lot more than the first time I bought a house. That was a real smooth and easy transaction. This one was not.

    They didn’t understand that we were not in the same city as they were and they were wanting stuff right away. They also didn’t understand that we aren’t on our phones 24/7 and can’t respond to emails. I work and my wife is a night nurse. The guy that I dealt with the most was Craig. Then there were Sue and Mark also. They worked hard to get me a lower rate and it was good. It was well within the mortgage that I had on my house before. But outside of that – in their communication and how they handled customers, not being so uppity – there wasn’t a lot that impressed me.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Zachary, thank you for your comment. Our goal is to exceed our customers’ expectations, so we’re sorry we missed the mark with you. We want to handle your concern as quickly as possible. Please see a direct message in your inbox from the Homebridge team.

    Verified purchase
    Online & AppStaffLoan ProcessTransparency

    Reviewed March 7, 2019

    I was buying a new home as a first-time buyer, so I got a mortgage. I had a lender, but it was KB. The builder encouraged me to go with HomeBridge. I had a little bit more difficult loan and they felt that Liz was the girl to do the job. So, I did then. She walked me through everything, so it made it easy. She was amazing. I felt like she treated me like I were her personal friend. I honestly couldn’t ask for a better representative. She and the whole company went above and beyond. They were able to help me thoroughly, calmly, and very logically. She has a very sound, calm way of communicating. The application, however, took long because of my situation -- not them. I’m self-employed and they had to wait on certain documents on my end. But, they were right on it. For what we were working with, we did really well. I'd definitely recommend them.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi KathiJo,

    Thanks for leaving us such a wonderful review. We’re glad you loved your Homebridge experience, we take pride in it! Congratulations on your new journey. We’re excited to see what’s in store for you & your new home.

    Customer ServiceStaffLoan ProcessTransparency

    Reviewed March 6, 2019

    My experience with Homebridge has not been good. Starting with the loan officer and the local office they have proven to be lacking in communication. I was so happy to not have to deal with the local office after my closing date but this is when it gets worse. I receive notification that the payment location is changing. I hadn't thought nothing of it initially but when I noticed my very first payment is lost in cyber space I started becoming very concerned. I have been attempting to contact the new payment location with zero success. No matter the time or day I call they are always experiencing heavy call volume. So heavy that I can't even reach someone waiting 20+ minutes on hold. I can never get through to inquire about my first payment.

    It has been since February 20th when the new location was established and I have been calling 3/4 times per week, again without any contact. I would figure they would at least have the systems updated by now but again, still no record of my first payment. My only hope now is that they sell my account to another mortgage company/bank. Anyone else has to be better than Homebridge. I will never recommend them.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Jason,

    Thank you for your comment. Our goal is to exceed our customers’ expectations, so we’re sorry we missed the mark with you. We want to handle your concern as quickly as possible. Please see a direct message in your inbox from the Homebridge team.

    Verified purchase
    StaffLoan Process

    Reviewed March 6, 2019

    I refinanced with HomeBridge, and the application process was pretty straightforward. It’s probably the 10th time I’ve done this, so not run-of-the-mill but I’ve done it enough. Each time, it gets a little more challenging from all their new requirements, but it is all good. From the time we started to the time we closed, it took six weeks. The team was knowledgeable and they knew what they were doing. There was not a lot of wasted effort. I had also worked with Rolf in the past. Overall, everything was good. I’d recommend them to people.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Paul,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Customer ServiceLoan Process

    Reviewed March 4, 2019

    What a joke! Three months into making payments now not knowing when my next payment will be withdrawn? There was no notice as to my loan being transferred nor the reason for it being transferred. I have been on the phone all day continuing to hear “we are currently experiencing higher than normal call volumes”. Please stay away. Wish you all well.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Ovidio, thanks for taking the time to give us feedback. We’d like to apologize for your less than pleasant experience. Please allow us the opportunity to discuss your situation further with a private message from our team.

    Customer ServiceLoan Process

    Reviewed Feb. 28, 2019

    Getting my mortgage through HomeBridge was a great experience, and the first 6 months of my payments and communications were a breeze. Suddenly, I was being transferred to some company that performs "various servicing functions" for HomeBridge. The last 6 times I've called, no matter what time of the day or night they are "experiencing higher than normal call volumes" and each time I have waited 15+ minutes only to be disconnected. It is literally impossible to get Customer Service on the phone.

    Also, on the original website I was able to make half of my mortgage payment every 2 weeks, which was something I made sure I would be able to do before I signed my mortgage. Now suddenly I am no longer allowed to do that via the website but was told I could call customer service twice a month (joke's on me, they don't answer) and PAY $5 each time they do me a favor and process my payment. This transfer has ruined what was a great experience all around and I am disgusted to think that I'll have to deal with this type of service for the next 29 years. I'm going to check out what else can be done because it is really that bad.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Jessica, thank you for your comment. Our goal is to exceed our customers’ expectations, so we’re sorry we missed the mark with you. We want to handle your concern as quickly as possible. Please see a direct message in your inbox from the Homebridge team.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed Feb. 27, 2019

    Homebridge Financial worked out more in the way with the FHA loan we were trying to get. They were able to work with us better than most of the other people. We were on fast track with the application process, so everything happened really quickly. It made it hard to be able to keep up, but it the end, all was well. Greg, the loan organizer, was good. There was a couple of times I wished he had communicated with me a little bit better. There were some instances where he knew about something, and I didn't know anything about it. Also, the Realtor we had known nothing about it. So, that's something where if we could have communicated a little bit better, that could have been done a little faster.

    The application and underwriting process took about two months. There was just a lot of stuff going on with the property -- it wasn't necessarily anything with Homebridge, just the property. The survey wasn't correct, so we had to get resurveyed. Then when they resurveyed it, something wasn't on the property like it was supposed to be, so we had to go buy land from the neighbor. It was just a pain. Still, going through the loan was comfortable. I personally contacted Greg or a member of his team, he would get to me pretty reasonable as far as time frame. The rates and the terms I got were comparable to other prices. Working with Homebridge got me a new house, and we're happy in it. They had done good for us and pretty much sent out all the communication. We were scared a couple of times, but I was pleased with the overall process.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello George,

    Thank you for providing feedback about your new loan process! We appreciate the opportunity to improve our customer experience.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 26, 2019

    I wasn’t transferred recently to the New Jersey office of Homebridge and they didn’t take my payment out until the 22nd when it should have been on the 5th. I called before on the 10th to see why. They said their system was updated and I could mail my payment in. They said it was ok if it was late because of the transfer of mortgage servicers. I mailed it in. Didn’t want to be late regardless. Now today 6 days later Homebridge has deducted 5 more payments from my account in the same week and cashed my check that’s 6 payments taken and only one owed. When I call they are so busy they aren't taking messages and calling back. In 48 HOURS. WHAT 48 hours. Omg 350 on nsf fees and 6 payments of almost 8000!!! Omg I’m looking to refinance even for a larger rate just to get out of their portfolio. Refinance in coming your way. Oh and did I mention I am a realtor and this will not be told to clients in a good way. Smh.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Gregg,

    Thank you for taking the time to bring this to our attention. Customer service is a top priority for Homebridge. We’re sorry to hear about your experience. You will find a direct message in your inbox to get more information about the situation.

    Customer ServicePunctuality & SpeedOnline & AppLoan Process

    Reviewed Feb. 14, 2019

    Their website is very basic and not customer friendly. They prefer you to call for everything so they block many online processes that is customary with other service providers. You have to call to request your escrow analysis, get your payoff amount, etc. Additionally, in a little over a year, they have changed their website (moving mortgage from one bill processing center to another) 2 times. For some reason, they change your loan number and make it an obstacle to pay your bills on time. It is all super customer unfriendly. They also will make you prove your insurance or pay a penalty each year even if YOUR INSURANCE STAYS THE SAME!!!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Thank you for taking the time to bring this to our attention. Customer service is a top priority for Homebridge. We’re sorry to hear about your experience. You will find a direct message in your inbox to get more information about the situation.

    Punctuality & SpeedStaff

    Reviewed Feb. 13, 2019

    I work with Brian and Steve ** at Homebridge finance. Those guys deliver all the time. I trust them blindly when I make a purchase knowing that if they told me it will get done, it means it is done. They make me feel like a cash buyer when I get my loans from them. I would give more than 5 stars if allowed. Always a pleasure dealing with them and really confident when I have them on my side. I'm a real estate broker/investor and I sure know what I'm talking about when it comes to our industry. Highly recommended.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Shawn,

    Thanks for allowing Homebridge to be part of your home financing journey and taking the time to leave a review for Brian and Steve! We agree, Brian and Steve go above and beyond and we’re glad to have them on our team.

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Feb. 8, 2019

    I needed to refinance my house to get a fixed rate so I went to Homebridge. I've used Homebridge in the past for some other business, and know some people that have used Homebridge in the past as well. The process was very easy. I knew the loan officer, so she made it very easy. She is very smart, knows her business and communicates well. She's also friendly and very helpful. I did everything online and they mailed me and I sent them documents. They locked in a rate and we went to closing. Everything was smooth as silk. The lending process was very, very effective, very efficient and very fair. The rates and terms of Homebridge were good and very competitive as well. So if you're looking to refinance, use them.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Scott,

    Thanks for the raving review! We're glad that the Homebridge team provided a smooth loan process. We love repeat customers!

    Customer ServiceStaffLoan Process

    Reviewed Feb. 7, 2019

    My Client is trying to get a payoff demand statement in order to close her escrow and pay off her loan. Homebridge was notified 3 weeks in advance by escrow. In the meantime my client's loan was transferred to another company (Homebridge failed to tell us it was just another division of their own company). Why? In the meantime even though we and the escrow had called several times (per day) No one would go out of their way to help us in a pressure situation.

    It was their internal problem causing our delay putting my client in jeopardy of losing the home they are in process of purchasing. I don't understand this kind of customer service? When I make a mistake I go out of my way to correct it especially if could hurt any of my customers. NOT ONE AGENT FROM HOMEBRIDGE WANTED TO GO OUT OF THEIR WAY TO HELP US, and they wanted us call them back? Their mistake and they want us to call them back? Bottom line, they didn't offer to go out of their way.

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    Verified purchase
    Online & AppStaffLoan Process

    Reviewed Feb. 7, 2019

    We were purchasing a home and sought a mortgage with HomeBridge. The process of obtaining the mortgage was a pain in the butt and the lending process took two months. It was not an easy task and there were lots of paperwork and things that had to be done, but that was due to what is required and there wasn't anything that HomeBridge had to do with that. Providing all of the paperwork that is required for loans these days is crazy. The application process, though, was fine and easy. Scott, the rep who processed our loan, is a good guy. He was very helpful and was Johnny-on-the-spot with any questions. We were very comfortable working with him and our dealings with him were excellent. In the end, things all came together and went well. We're now in the house. Those guys at HomeBridge were great.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Max,

    Thanks for allowing Homebridge to be part of your homebuying journey and taking the time to leave a review for Scott! We agree, Scott goes above and beyond and we’re glad to have him on our team.

    Verified purchase
    Online & AppStaffLoan ProcessRates

    Reviewed Feb. 5, 2019

    I was looking for a refinance and I heard good things about HomeBridge. The application process with them was easy and simple. The lending process went smoothly and it was all right. The process of obtaining the refi was simple. It was a little time-consuming and took a couple of months, but that was more on my part and wasn't due to any circumstances on HomeBridge's part. The rates that I received are a little lower and a lot better than that of the banks, but not as great as the rates that I had. Other than that, HomeBridge was really helpful and I was very comfortable working with them. They told me how to push up my credit score and I got that all settled out. They made a few phone calls to various people and got my score up by 80 points.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Edward! We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 4, 2019

    I shopped around, looking for the best rate, and one that would fit my needs so I went to Homebridge. The process was more difficult than usual because my circumstance required a little bit more as a self-employed income. But their rep has been excellent. He was always available after-hours, very accommodating, friendly and thorough. He was very immediate. I didn’t meet him until closing, in person, but I felt very confident and comfortable with him.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Ronald,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 1, 2019

    I’m happy to have Homebridge. I had a great experience with my loan, Annette ** my Loan agent, she is very professional, knowledgeable, caring and knowing with people needs, was very easy process. I will recommended to my friends in the future. Thank you.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello, Martha! We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

    Verified purchase
    Loan Process

    Reviewed Jan. 28, 2019

    During the process of applying for mortgage financing, I was asked several times by different people to provide documents that I had already supplied. After financing was processed, I received a letter instructing on how to set up automatic withdrawal payment for my loan at myloan.homebridge.com and I did so. Shortly after that, I received a notice that the loan was being transferred to another loan processor and to not pay Homebridge. Somewhat contradictory. Then I received a letter saying my ACH had been canceled successfully and to submit future payments to Homebridge. This is very confusing, to say the least.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Karen, thanks for taking the time to give us feedback. We’d like to apologize for your less than pleasant experience. Please allow us the opportunity to discuss your situation further with a private message from our team.

    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    Initially, I went through Chase because that was who we had our mortgage with. However, there was not a lot of knowledge behind it and it was frustrating. My sister used Homebridge and I sought out Michelle, my loan originator. I met her once when my sister was going through the process when she was purchasing her own little place not too long ago. The Chase rep was nice enough, but when I told them that I was reaching somewhere else and that I wanted to know what my options were, they started getting a bit pushy and I didn't like that at all. I turned and reached out to Michelle and we stuck with her.

    We had a lot of complications trying to get a lot of paperwork together, but Michelle was extremely helpful. She would turn around and go back to whoever she has to answer to and ask if she got stuck with something or needed further assistance. She knew how she'd reach out to her superiors and they made it work. Even if I had any additional questions, I felt really comfortable calling her. She was extremely personal and I feel like I made a friend along the way. It was because of her that made everything go smoother. Even when my husband's home, I'm pretty much on my own but she always made herself available. Everyone at Homebridge took a part in this to make it happen, but she had a huge part in it.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Lisa,

    Thanks for allowing Homebridge to be part of your home financing journey and taking the time to leave a review for Michelle! We agree, Michelle goes above and beyond and we’re glad to have her on our team.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffLoan ProcessTransparency

    Reviewed Jan. 27, 2019

    We were buying a new house and we got a conventional mortgage from Homebridge. The application process was easy. We're self-employed so we had to send a ton of paperwork. Everything moved quickly with the lending process. We had so much going on because the house we were buying was a new construction. So, we had the first appraisal and we weren't sitting around waiting. The rep who processed our loan application was good and we were comfortable working with him. He knew his stuff and there weren’t any changes or surprises. We communicated mostly through email and he was very effective in that. Homebridge was great in how they worked with us to help us close our loan, but the closing cost could have been cheaper. Nevertheless, our experience with them was smooth and good and there weren’t any hidden transactions or hidden fees.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Karen,

    Thanks for leaving us such a wonderful review. We’re glad you loved your Homebridge experience, we take pride in it! Congratulations on your new journey. We’re excited to see what’s in store for you & your new home.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Jan. 26, 2019

    We're both 46 years old and we wanted to do something for the future and for our family. We wanted to buy a new home so we looked into getting a mortgage. I wanted to work with someone else but HomeBridge was the financing company that the people we bought the house from were using and providing that we use their services, we had a few kickbacks on our benefit. So, we decided to go with HomeBridge. We got approved quickly but the application process was not upfront. Chris was the head of things and my wife asked him what was going on and told him that our application has been in there for a month. He said he would look into it. He then told us that it was sitting on someone’s desk for a month and a day or two after that, everything started going forward on their behalf. Everything was done in a timely fashion on their end once the ball got rolling and outside of that day, I was comfortable working with them.

    If I had my way at the time, I would've changed my mind to go with someone else because of that situation. However, we were stuck because we had to use that company through the people that we were buying a home from. So, when things hit their desk, to have an opportunity to give somebody some money, go through with it. The rate could have been a little better but they told me that it was better to lock it in at that time which was in December or I cannot lock the rate in at the time of my closing. So, we had no choice. Still, HomeBridge is a great company to go with. You have to make sure as you're going about the loan that you can stay on top of the people because not getting into a house in quite some time, we were dumbfounded. We felt that everything was being worked at in a timely fashion until we finally called and asked what was going on.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Kevin, Thank you for taking the time to bring this to our attention. Customer service is a top priority for Homebridge. We’re sorry to hear about your experience. You will find a direct message in your inbox to get more information about the situation.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Jan. 24, 2019

    Dealing with Homebridge in my home buying experience made me rethink even purchasing. The entire process was frustrating. The lone standout was Debora who tried to keep the process on track. Several balls were dropped and the closing only happened on time because I had to become a royal witch. It upset me that I even had to get to that point. Our seller had to close the next day. Failing to meet the closing date was not an option. I will never recommend Homebridge to anyone.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Beth, thanks for taking the time to give us feedback. We’d like to apologize for your less than pleasant experience. Please allow us the opportunity to discuss your situation further with a private message from our team.

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed Jan. 24, 2019

    We were looking to buy another property. We've dealt with Tony from HomeBridge Financial Services on one of our properties and we had a great experience and liked the service, and so we returned to them. Obtaining the mortgage was easy, simple and quick. Everything was laid out for us. Tony also kept the lines of communication open and so if we had any question or if anything came up during the process, we were always informed. We would definitely refer HomeBridge Financial Services to people. They're a good company and they made the process very easy.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Byron,

    Thanks for the raving review! We're glad that Tony and the Homebridge team provided a smooth loan process.

    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Jan. 23, 2019

    I'm a first-time home buyer and the process of obtaining the mortgage and the application with Homebridge Financial Services was very easy, comfortable and straightforward. There weren't surprises. It was fairly explained and presented and was completed in less than a month, pretty much right away. For the first time, I didn't have any doubts. I dealt with John and Bryan. Bryan was the first person I spoke with. He was very helpful and he gave me a few hints and advised me about budgets and what documentation I needed. He was very easy to talk to. It was the same thing with John. Everything went pretty smoothly and I can't wait to get another house and get it together with those guys. It was a great experience, so far.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Richard,

    Thank you for leaving us such a wonderful review. We’re glad you loved your Homebridge experience, we take pride in it! Congratulations on your new journey. We’re excited to see what’s in store for you & your new home.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 19, 2019

    I called the customer service this week about my mortgage being reported late on my credit report. Rosario was the customer service representative that answered the call. Rosario clearly does not care about the customers of Homebridge or apparently Homebridge makes so much money that they do not have to treat people with dignity and respect. Because Rosario did not want to discuss my concern any longer she told me that if I kept talking she was going to hang up on me which is what she did. I will refinance my mortgage with another company EVEN if it means paying a higher payment because Homebridge's version of customer service is similar to what you could expect from mob! Disgusted and very Disappointed!!! The worst!!!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Ms. Campbell, thanks for taking the time to give us feedback. We’d like to apologize for your less than pleasant experience. Please allow us the opportunity to discuss your situation further with a private message from our team.

    Loan Process

    Reviewed Jan. 19, 2019

    I have had my loan 2 years and it was sold last month. They audited my loan and my escrow is short $2000.00 plus!! No one has ever contacted me from Homebridge in 2 years and my escrow papers each year and docs don't show a shortage?! Someone is fudging something somewhere! My loan payment changed the very first month by $70-less - that was 2 years ago. Guess what? That was the USDA fee they were supposed to be taking out monthly - but instead were just cutting a check at the end of 2017 and 2018 without my knowledge and that is what put me in the negative - and yes I have all supporting docs to verify.

    Now I owe money that I don't have and the new loan company wants it in 2 weeks or add $175.00 to my monthly bill to catch up! Isn't the USDA loan supposed to be so people can afford a home? I can't afford this new monthly payment because someone doesn't know how to do their job - and were covering it up for 2 years, without notifying me and changing figures on docs.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Jennifer, Thank you for taking the time to bring this to our attention. Customer service is a top priority for Homebridge. We’re sorry to hear about your experience. You will find a direct message in your inbox to get more information about the situation.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 16, 2019

    Amanda **, our loan officer, was incredible at making sure we hit our (very tight) timeline to fund. We went from accepted offer to closed in 21 days and that was over Thanksgiving as well! Great experience! We would totally recommend Homebridge to anyone looking for a speedy close!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Robert,

    Thanks for allowing Homebridge to be part of your homebuying journey and taking the time to leave a review for Amanda! We agree, Amanda goes above and beyond and we’re glad to have her on our team.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 16, 2019

    I got a conventional loan program through HomeBridge. Mike was my mortgage lender and the application process I went through was easy. Mike was great and I was impressed by his knowledge and encouragement throughout the whole process. I was very comfortable working with him. This company is the bomb.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Sonny!

    Thank you for leaving us such a wonderful review. We’re glad you loved your Homebridge experience, we take pride in it! Congratulations on your new journey. We’re excited to see what’s in store for you & your new home.

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed Jan. 16, 2019

    Working with HomeBridge was easy. The communication line was always opened. Explaining the process and paperwork was clear as my loan officer made it easy to work with. Lots of patience with clear directions that the goal was accomplished smoothly and quickly.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello, Johan! We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 13, 2019

    I was confused a little bit with the application and underwriting process because HomeBridge Financial was asking for the same set of papers over and over again for a couple of weeks until I got upset and asked how many times I need to send the papers. They just stopped and said that they would check all their mails and put all the papers together. I talked to their loan officer and it was great. She said the loan would be done on the 20th of the month but it closed 10 days after that. However, it didn’t bother me as I was not in a hurry.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Natalia, thank you for taking time to give us feedback. We will share your comments with the team and look for ways to improve our process. We appreciate you trusting us with your home financing journey.

    Verified purchase
    Staff

    Reviewed Jan. 12, 2019

    Kevin ** and his team were excellent to work with, they were thorough and patient answering our many questions. I will be a repeat customer and will recommend them to others. Many thanks to making an otherwise stressful purchase streamlined.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Paula,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 11, 2019

    Ashley and team are amazing! They made our job simple throughout the whole process. We appreciate everything and would definitely recommend to our friends looking to buy. We will be using Homebridge for years to come for all our home needs.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Joseph,

    Thanks for the raving review! We're glad that Ashley and the Homebridge team provided a smooth loan process.

    Verified purchase
    Staff

    Reviewed Jan. 11, 2019

    I just recently refinanced my mortgage with HomeBridge in November 2018. Billy ** was my Loan Officer and he did a wonderful job. I am really satisfied with his work. HomeBridge is also doing a best job ever. Thank you guys. :)

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Tariq,

    Thanks for allowing Homebridge to be part of your home financing journey and taking the time to leave a review for Billy! We agree, Billy goes above and beyond and we’re glad to have him on our team.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 11, 2019

    While trying to shop around for the best mortgage options, your company helped us through every step of the buying process. It was all done in a timely manner and customer service was great. All the paperwork required was delivered in a decent timeframe. The e-signing made it convenient for my husband and I because we had a very busy work schedule as well.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Shelean,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 10, 2019

    Kathy and her assistants made our home buying experience very easy. They were available to answer any of our questions about the transaction. Kathy was very knowledgable, patient and responsive to us either by phone or email. Buying our home as first time home buyers was very scary but Kathy made it so much less so. I would definitely recommend Kathy and Homebridge.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello, Amy! We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 10, 2019

    Kenny ** is one of the best, he is very professional and always follows up with your file. I couldn't have asked for a more seamless transaction. From beginning to end he was able to make the process as simple and hassle free as possible.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Ryan!

    Thanks for allowing Homebridge to be part of your home financing journey and taking the time to leave a review for Kenny! We agree, Kenny goes above and beyond and we’re glad to have him on our team.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 9, 2019

    From DAY 1 Matt ** was amazing, he was knowledgeable, he asked questions, he give advice and guidance. His experience was obvious and his passion for what he does was admirable. The entire staff was amazing... Alison and Jen provided great information, direction and outstanding customer service. If I had to do it all over again... I would definitely go with HOMEBRIDGE.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Roxanna,

    Thank you for leaving us such a wonderful review. We’re glad you loved your Homebridge experience, we take pride in it! Congratulations on your new journey. We’re excited to see what’s in store for you & your new home.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 9, 2019

    Jackie was incredible through the whole process. She was always very responsive & informative as this was my first time buying a home. I honestly think out of the entire process of buying a house this was the easier & least stressful! I would highly recommend HomeBridge to anyone looking to buy a home!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Brittany,

    Thanks for allowing Homebridge to be part of your homebuying journey and taking the time to leave a review for Jackie! We agree, Jackie goes above and beyond and we’re glad to have her on our team.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 9, 2019

    My family & I like to wish HomeBridge a serpent. Thank you for the 5 star ⭐️ experience. Shout out to Corey ** & Robert ** for helping the process smoothly. We wasn’t under any pressure. Everyone was very professional.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Sarah!

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Verified purchase
    Loan Process

    Reviewed Jan. 9, 2019

    Homebridge was awesome from beginning to end. I was left high and dry by another mortgage company, but I was then referred to Homebridge, and right from the start, they assured me they would do all they could to find the right mortgage for me, and that they did. The process was smooth and easy, and within just a short time, I had a quick closing and a home to call my own. Thank you Homebridge!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Jillian!

    We’re so glad that we could help you into the home of your dreams! Thank you for your kind words!

    Verified purchase
    Loan Process

    Reviewed Jan. 9, 2019

    The end result is that we were approved for the loan and we were able to purchase the house. That is a good thing looking at it from a big picture perspective. But when it comes to the process, as complex as it might be, we are supposed to be working with professionals and their goal should be an easy and stress free experience for their client. To be fair, they make it easy when it comes to signing papers and they are very pleasant to deal with, but (at least in my case) they made several errors when it comes to paperwork.

    From getting my last name wrong, to the wrong house address to the wrong loan amount. I caught many of the ones I was able to, but leaves me wonder how many other errors they made and I just couldn't catch them, and also I have my concerns about those errors cause me to pay more money. Another thing that bothered me is that we had almost 4 months to get it done because the house was being built. With that much time, there should have been no rush that caused errors. I would recommend Homebridge, but I want to make sure I express my concerns.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Jaime,

    Thank you for giving our Homebridge team the opportunity to help with your home purchase. We appreciate your trust and are grateful you took time out of your day to leave us this review. We value both the positive and negative comments and will utilize them to improve our process.

    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Jan. 9, 2019

    Everyone worked really really hard to get me this mortgage, Keith was the gentleman that help me so much. I am very grateful for all of his hard work. Once loan approved, Keith walked me through the entire process. Everyone there was wonderful and I would recommend them. Actually, I already have to a friend.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Michael,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 9, 2019

    We had a very positive experience with Homebridge Financial Services. Rose Pinto was the very best. She was so knowledgeable and extremely helpful. Rose made the stressful process of getting a mortgage easy and we appreciate all her efforts. Thank you!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Marilyn,

    Thanks for allowing Homebridge to be part of your home financing journey and taking the time to leave a review for Rose! We agree, Rose goes above and beyond and we’re glad to have them on our team.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 9, 2019

    Karen Rich and her entire team were amazing, and quick to get us closed in 30 days. HIGHLY recommend HOMEBRIDGE to anyone needing a home mortgage. Thanks for all you do, and keep up the great teamwork!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Janis,

    Thanks for the raving review! We're glad that Karen and the Homebridge team provided a smooth loan process.

    Verified purchase
    Customer ServiceStaffLoan ProcessRatesTransparency

    Reviewed Jan. 2, 2019

    It was my first time buying a house and acquiring the mortgage with Homebridge went perfectly. I sent all of my information and they got me approved. My loan originator, Daniel, was professional. He explained everything to me and I will recommend him 100%. We were communicating by emails and it was like with a friend. I was comfortable and it was fantastic. Moreover, I got a good rate which was 4.8 and was 30-year fixed. I would definitely recommend Homebridge. They made me happy and I got the house I wanted.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Reynaldo,

    Thank you for leaving us such a wonderful review. We’re glad you loved your Homebridge experience, we take pride in it! Congratulations on your new journey. We’re excited to see what’s in store for you & your new home.

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 29, 2018

    It was a pleasure and I have had a very professional experience to this point. I have been paying my mortgage for 2 months at this point. Pam ** was excellent with attention to detail. In the future I would be very happy to deal with this team again. Definitely would give them a blue ribbon reference.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Susan!

    Thanks for allowing Homebridge to be part of your homebuying (or home financing) journey and taking the time to leave a review for Pam! We agree, Pam goes above and beyond and we’re glad to have them on our team.

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 23, 2018

    I needed some work done on my house and I couldn’t afford it. My wife and I are co-owners of the property, so in order to get on with anything with the property, I needed to get a loan and refinance my house. It serves two purposes. A friend of mine at my church told me to get the 203(k) rehab loan from HomeBridge rather than trying to sell the house so then I could keep the house and get the work done.

    A couple of times there was a delay in getting feedback to me. The process took longer than I expected, about a couple of months. I felt like there was this big discoordination among the different people processing the loan like this account. I thought it should have been with professional leaders. Also, there was some miscommunication especially when I was informed, like at what point I'd turn over the details. It wasn’t really looked into thoroughly enough, and it ended up making me think something else. They did not communicate and sometimes, they would not communicate with each other. They would not let me know about why they didn’t get the thing.

    As soon as I got the loan, the issue was with the financing. What happened was that the contractor was to get the money, but first, he’d sign for a waiver. The lady checked into it and in fact, she was wrong. That made me get in the money. She was asking where she would get the money and this person probably didn’t know that there was not a change. So, I was disappointed that some people didn’t know what they should have known. But the people are friendly enough and were courteous. They were great, they could make it work, they knew how the process worked.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Daniel, thanks for taking the time to give us feedback. We’d like to apologize for your less than pleasant experience.

    Thank you,

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 20, 2018

    We had a great experience working with HomeBridge. John ** was outstanding in his help and guidance with obtaining and securing our mortgage. The e-signing technology was easy to understand and complete. Anytime I called the office, someone was always ready and willing to help. Fantastic experience!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Glenn!

    Thanks for the raving review! We're glad that John and the Homebridge team provided a smooth loan process.

    Thank you,

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 19, 2018

    I got a new house and I went through HomeBridge for my mortgage. Sometimes the things that they asked for was kinda difficult to get. Also, the rate and terms of the mortgage that I got could be better. Still, I worked with David during the process and he was very responsive when I would leave messages.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Antone!

    We’re so glad that we could help you into the home of your dreams! Thank you for your kind words!

    Thank you,

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 16, 2018

    We were first-time home buyers and HomeBridge was referred to us. The application and underwriting process with them took about a month which could have be done faster, but I knew that there were a lot of people involved, like the sellers and realtors. So, it was understandable. Their negotiator was helpful and I was impressed when he walked home from his office after work. I wouldn’t mind doing business with them again in the future for refinancing or buying a new house. However, I would recommend other people to get involved on different mortgages before they settle with one.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Miguel,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Thank you,

    Verified purchase

    Reviewed Dec. 15, 2018

    So I received a letter about payment options, about how they have a convienent online option or how you can mail a check like it was still 1990. On the same day, I also received one regarding that they sold my loan to a company with no convienent online payment option. In New Jersey. So, thanks a lot for that. Makes my life so much easier. Getting the loan isn’t the whole experience, it’s also the paying of said loan. So thanks for not caring.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Jonathan,

    Thanks for taking the time to give us feedback. We’d like to apologize for your less than pleasant experience. Please allow us the opportunity to discuss your situation further with a private message from our team.

    Thank you,

    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Dec. 15, 2018

    I like Homebridge Financial Services, so I decided to get a mortgage from them for a new home. The loan officer, Bryan, was nice to me and I felt comfortable working with him. He gave me a hand and explained everything. He taught me how to do everything. I felt good about the application process, as well as the rate and terms that I got. It took six months to get my loan closed and everything was good with the lending process.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Raul,

    Thanks for allowing Homebridge to be part of your homebuying (or home financing) journey and taking the time to leave a review for Bryan! We agree, Bryan goes above and beyond and we’re glad to have them on our team.

    Thank you,

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Dec. 14, 2018

    I tried working with large lending companies that were out of state, however things were not getting done. A friend of mine referred me to HomeBridge and I'm glad she did. As soon as HomeBridge got on board things started getting done. Communication was excellent and prompt. I would certainly recommend HomeBridge to anyone!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Tobias!

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Thank you,

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 13, 2018

    I highly recommend Homebridge when shopping for a lender. I felt like they were looking out for my best interests. Also the experience was very personal. My lender and processor got to know me and my financial goals. Buying a home can be scary but Homebridge really looks out for you.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Nichole!

    Thank for leaving us such a wonderful review. We’re glad you loved your Homebridge experience, we take pride in it! Congratulations on your new journey. We’re excited to see what’s in store for you & your new home.

    Thank you,

    Verified purchase
    Customer ServiceTransparency

    Reviewed Dec. 13, 2018

    Some difficulty in getting some residual taxes paid. Had to call several times and explain it to a few different people over and over. I think it is resolved now, but will have to follow up again to make sure.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Tobi, thanks for taking the time to give us feedback. We’d like to apologize for your less than pleasant experience. Please allow us the opportunity to discuss your situation further with a private message from our team.

    Thank you,

    Verified purchase
    Staff

    Reviewed Dec. 12, 2018

    I have nothing but great things to say about Homebridge. I would recommend them to my family and friends. Everyone was so helpful and I asked alot of questions. This was our first real home purchase so we needed a lot of help.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Shelly!

    We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

    Thank you,

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 12, 2018

    Everyone on the Homebridge team was amazing! Very fast and always available. They closed on my loan extremely fast and I was very happy with everyone. Brain, Bill, Jackie, Bonnie... Everyone was very professional and I was very pleased with their customer service.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello J!

    We’re so glad that we could help you into the home of your dreams! Thank you for your kind words!

    Thank you,

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 12, 2018

    My experience could not have been better. The Homebridge team was always available to answer my calls and questions. The entire experience was delightful and, quite honestly, I did not know it could be so smooth. 10/10 would use again!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Cassie,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Thank you,

    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Dec. 12, 2018

    Peter and his team did a great job at helping us to buy a home. They were professional and always available. I truly appreciate their kindness and understanding as this process can be quite daunting. They clearly communicated everything that they needed from me and were patient while I compiled the documents.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Frank!

    Thanks for allowing Homebridge to be part of your home financing journey and taking the time to leave a review for Peter! We agree, Peter and his team goes above and beyond and we’re glad to have them on our team.

    Thank you,

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 10, 2018

    The property that we purchased was a family sale. There was a built-in equity on the property and I have no downpayment. I called my loan officer in HomeBridge, and he was very good because he told me that I could get the loan without a downpayment. I filled out the application, then they pulled the credit, gave me the estimate and ordered the appraisal. We did the application and underwriting process in 25 days and it was quicker than any previous mortgage that I had. The guy that I was working with was very good. But I received a higher rate because of the existing rate.

    Our loan originator is always available any time of the day, week, and even weekends. Even after office hour, he answered the calls. However, I’ve been doing business with them for almost several years and closed more than 10 mortgages already, but I don’t see any special discounts or loyalty customer reward. I tried to ask for a discount, but they said they already gave me, but I didn’t see much of it. Other than that, I always recommend HomeBridge. I'm a realtor and every time I have inquiry, they are my first choice of lenders.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Sergio,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Thank you,

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 9, 2018

    My friends introduced me to HomeBridge since I was a first-time home buyer when I bought my apartment-sized home. Their rates were reasonable and their application process was very good which took about a month. They have a professional employee who helped me close the loan and submit the application. I’m impressed with them.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Jikun!

    We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

    Thank you,

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2018

    I have tried with couple of lenders and both didn't pan out, I was preapproved until the end. I was denied and devastating. However, my realtor recommend Homebridge and she told me, "We work with you and let you know your pros and cons." They are awesome and very knowledgeable about the business. They really help me closed on my house fast and furious. I will recommend anyone who looking for a lender.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Alexander!

    We work hard to meet your expectations and we’re happy to hear we accomplished our goal. Thank you for trusting Homebridge with such a special milestone in your life!

    Thank you,

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 5, 2018

    I was buying a house in San Antonio and I looked into a mortgage. A real estate broker recommended Homebridge and I went with their 30-year fixed program. Their rate was fair, however, the process was difficult because of some of the things that have happened in my life. My husband had died and I hadn’t worked that much because I was putting my house on the market. And so, our earning history was a little lacking for the past 18 months. I kept having to give new information and provide more documents, and it was harrowing.

    The reps at Homebridge would tell me about the documentation that I needed. But they should improve in asking for documents that they knew I was gonna eventually have to have. Because I was going back and forth between Weatherford and San Antonio, and sometimes the documents were in Weatherford and I didn’t have them right away. And if I had a better list, I could’ve done better. But other than that, the interactions with the loan reps was good and they were always available.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Elizabeth,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Thank you,

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Dec. 4, 2018

    I'm a first-time home buyer in Maryland and my realtor recommended Homebridge. Homebridge's rate is as good as I could expect and I locked it in because interest rates have been going up. I've purchased homes in three other states and Maryland is a little bit more complicated, but the rep, Bryan, was good at answering questions. He delivers on everything he said and goes above and beyond to try to get back to me. I had very good and timely feedback. He did well and he was great. The process was also good enough for me to recommend Homebridge to somebody else.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Rhonda,

    Thanks for allowing Homebridge to be part of your homebuying journey and taking the time to leave a review for Bryan! We agree, Bryan goes above and beyond and we’re glad to have them on our team.

    Thank you,

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 1, 2018

    Homebridge was wonderful to work with! They answered all of my questions and helped me refinance my home when I thought I couldn’t. They were amazing to work with. I would recommmend them 1000 percent. This was an experience that changed my life.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Caryn,

    Thank for leaving us such a wonderful review. We’re glad you loved your Homebridge experience, we take pride in it! Congratulations on your new journey. We’re excited to see what’s in store for you & your new home.

    Thank you

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 30, 2018

    I gave you the chance to match a rate of another lender. You said you would then tacked on extra fees 2 weeks before closing. Customer service was dismal with the team as I tried to bring resolution to the situation. I was also told I would pay the loan semi-monthly only to find out it’s not an option after closing.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Herbert,

    Thank you for your comment. Our goal is to exceed our customers’ expectations, so we’re sorry we missed the mark with you. We want to handle your concern as quickly as possible. Please see a direct message in your inbox from the Homebridge team.

    Thank you

    Verified purchase
    StaffTransparency

    Reviewed Nov. 30, 2018

    I had a very good experience working with Tony **. He was very pleasant and he explained how things worked. He was always available to help me if I had questions. This is my 1st home and I was nervous but he helped me to be less nervous. Reassured me that he'd be there to help me. Had patience when I didn't know computer stuff, help me through to the end. Thank you Tony from the bottom of my heart.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Robyn,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Thank you

    Verified purchase
    StaffTransparency

    Reviewed Nov. 30, 2018

    I had a wonderful experience working with Vince ** and HomeBridge. He was knowledgeable and went above and beyond to help me with my home purchase. Everything was explained and all of my questions were answered. I will definitely recommend your company to anyone looking to purchase a home.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Matashia,

    Thank for leaving us such a wonderful review. We’re glad you loved your Homebridge experience, we take pride in it! Congratulations on your new journey. We’re excited to see what’s in store for you & your new home.

    Thank you

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 29, 2018

    I reached out to Homebridge for the purchase of my condo. My contact was Heladio **, but all of the actual interaction was through Christopher **. He was professional, diligent, and knowledgeable. He quickly ensured my wife and I qualified and then made the transition into escrow seamless. We closed ahead of schedule.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hello Dash,

    Thank you for giving our Homebridge team the opportunity to help with your home financing. We appreciate your trust and are grateful you took time out of your day to leave us this review.

    Thank you,

    Verified purchase
    StaffRatesTransparency

    Reviewed Nov. 28, 2018

    We got a 7-year ARM through Homebridge Financial Services. The application process was smooth and straightforward and the rates and terms that we got seemed fair. Nancy was our lending person and she was extremely easy to work with. She communicated with us well and she kept us on the loop of what was going on.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Afternoon Michael,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Nov. 27, 2018

    Homebridge was recommended by a realtor and I went with their 30-year fixed, conventional loan program. The application and underwriting process took about three weeks to be completed. The process was easy, but the communication from the agents and the clarity of loan requirements could have been improved. They first tried to sell me a loan and it was around 170,000, although I only needed 140-some thousand. In my past loans, I've always been able to say, "Okay, I want whatever x-amount of dollars, and if I'm 10 over or 10 under, it doesn't really matter." But with Homebridge, it was a big deal to have an exact number on everything, so at the end of the game, I had to come up with 10 grand of cash out of pocket and dump it in on the loan.

    Also, the loan officer didn't have all the information and there was a lot of mixed information communicated. I almost left and went through another lender. We emailed back and forth. When they sent me something, I would correct them and send it back, then they'd ask me for the same forms over again and we would do it again.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Lawrence,

    We're sorry to hear that you had less that perfect experience with us and apologize for any inconvenience! Your request has been escalated. Someone from our Customer Commitment will contact you regarding your concern. Thank you for giving us the opportunity to address the issue.

    Thank

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 25, 2018

    I ended up getting my mortgage through Homebridge, after I was screwed over by USAA. I was already well over $1,000 with that house funding. So, it was last minute when I got through to Lisa of Homebridge for the loan, but she was really good and she helped me a lot. I just sent her all the information she needed and I got approved. Lisa was as fast as she possibly could and she was always on hand answering my questions. I really liked her. And though the rate that I got was a little high, that was alright for last-minute stuff.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Joshua,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you,

    Punctuality & SpeedLoan Process

    Reviewed Nov. 25, 2018

    I had a perfect record of making each and every payment on my home loan to Homebridge. In fact, I even overpaid each month. I never was late, never missed a payment. Homebridge sold my loan to Ditech but kept my last payment. Now, Ditech claims I am one month in arrears because Ditech expected that payment and Homebridge was supposed to transfer the payment to Ditech. Homebridge failed to transfer the payment. Now I am getting letters from Ditech threatening me with foreclosure and discussing my rights once that process begins if I do not make up the payment that they expected. How can Homebridge benefit from the sale of mortgages but be so incompetent about accurate bookkeeping? I am innocent of any missed payment and that last payment to Homebridge was supposed to be transferred to Ditech according to Homebridge's information sent out prior to the sale. Incompetent banking.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Steven,

    We're sorry to hear that you had less than perfect experience with us and apologize for any inconvenience! Your request has been escalated. Someone from our Customer Commitment will contact you regarding your concern. Thank you for giving us the opportunity to address the issue.

    Thank you,

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Nov. 24, 2018

    With Homebridge, I closed on a home. I went with a 30-year fixed loan program and the process of obtaining the mortgage was fairly straightforward and fine. Stacy, our local broker, made it fairly easy. I was impressed with her organization and promptness and I was very comfortable working with her. If she wasn't available by phone, we communicated through email and text. The rates and terms were competitive but they could improve at a lower rate.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Derek,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 21, 2018

    I’m a Costco member and HomeBridge Financial has a lifetime customer benefit. That was why I called them back when I was purchasing another investment property. I had an old number from a previous time. I spoke with a loan person and gave him all my information. Then they started communicating by email with a website that I logged into with more information that they would need and the documentation. Basically, it was handled over the internet, through email. And the loan originator was very helpful. In the initial, he answered all of my questions and made it seem like it was gonna be a very streamlined process, which it was. Plus he was informative and knowledgeable about the various products. So I was very comfortable talking with him. I would recommend Homebridge.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Linda,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Nov. 20, 2018

    I was buying a house and decided to get a mortgage. My sales agent recommended Homebridge. However, the process was really difficult and long. It was not as easy as the first one that I did with another company. With Homebridge, I had to ask to switch people a couple times. There was a lack of follow-up. I also asked to be connected about retracting my loan and the person that I worked with, gave me a phone number and a piece of paper, and said, I could go ahead and contact them myself. I thought it was interesting, that part of the customer service went with that. I'd tell my friends not to use them.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Whitney,

    We're sorry to hear that you had less than perfect experience with us and apologize for any inconvenience! Your request has been escalated. Someone from our Customer Commitment will contact you regarding your concern. Thank you for giving us the opportunity to address the issue.

    Thank you,

    Verified purchase
    Online & AppStaffLoan Process

    Reviewed Nov. 19, 2018

    I bought another home and did it with HomeBridge as my lending provider. The application process was easy. Their rep was great. Things were easy to manage with her and I felt a lot of comfort. They did everything to help me and I’m satisfied.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Melo,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you,

    Loan Process

    Reviewed Nov. 14, 2018

    URGENT!!! HIGH IMPORTANCE!!! I am the victim of unfair and deceptive business practices/predatory lending practices. My lender has violated the truth and lending act ~ They have mismanaged my escrow and have made misleading and deceptive actions that have resulted in us being put into foreclosure on our home. We have been trying to get our mortgage company to work with us for SEVERAL months and finally I had to get outside assistance (they didn't really help either) but the mortgage company FINALLY decided to work with us... we were in "underwriting" so they said and then we just get a letter stating that our loan has been bought out... So flabbergasted. This mortgage company has been shady from the very beginning, I have saved all my documentation!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Afternoon Doniele,

    We're sorry to hear that you had less that perfect experience with us and apologize for any inconvenience! Your request has been escalated. Someone from our Customer Commitment will contact you regarding your concern. Thank you for giving us the opportunity to address the issue.

    Thank you,

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Nov. 14, 2018

    My fiancé and I were ready to buy a house together so we looked into getting a mortgage. My real estate agent, Amy, recommended Homebridge. So, I said, a 100%, I’d go with them. The process went pretty well. It was pretty easy. We did it all through email. Nothing crazy and nothing too hard that we had to. They were on top of it, we were on top of it and everything went smoothly. The rep was great too. She made me feel like we were almost friends. They were nice to deal with and got us a good interest rate. And we didn’t put a down payment down so, we could cover closing. They got us straight where they know it’s where we wanted to be. They were great and I would recommend them.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Kyndra,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you,

    Customer ServicePunctuality & SpeedTransparency

    Reviewed Nov. 2, 2018

    Homebridge forgot to pay my homeowner's insurance and the insurance company ended up canceling my policy. No one can explain to me how or why this happened. Everyone claims they've never seen this before. Homebridge is trying to tell me I am over two grand short in escrow when my taxes went up only a hundred or so dollars. I feel like they are ducking the issue and no one wants to help me solve this issue. I paid every month on time for what? Where was my money being used if Homebridge wasn't doing their job. I have made over a dozen calls this week alone and I don't recommend this company to anyone.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Lauren

    We're sorry to hear that you had less that perfect experience with us and apologize for any inconvenience! Your request has been escalated. Someone from our Customer Commitment will contact you regarding your concern. Thank you for giving us the opportunity to address the issue.

    Thank you

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 2, 2018

    I'm a real estate agent and I do lots of deals with Claudette at Homebridge. Over the years, I've learned that she's very hardworking. She's on top of things and she is always doing the things that she's promising. If she says she can do something, I can close my eyes. I can believe that she can do it. So when I purchased a property, she was naturally the one to go with. She also has an assistant working for her and she is amazing too. So even with the paperwork, I didn't have any hassle or problem. If I could get better rate, I would be happy. Nonetheless, the process was very fast. It was maybe March that we started on the mortgage and we closed it a month ago.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Jenik,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you,

    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed Oct. 19, 2018

    We have bought and sold 3 homes in the past 15 yrs and have never dealt with a more unprofessional company. The Military veteran who was buying our NJ home decided to use HomeBridge. They gave no consideration for our agreed upon and scheduled closing date. They waiting until the week of our scheduled closing to begin paperwork that should've been completed a month prior. They consistently offered no explanation of delays, when asked, and repeatedly gave the same response (we're almost there) for 14 days. Because of their inconsideration, my husband and I incurred several thousand dollars of additional expenses that were unanticipated. The attorneys who were involved on both sides of our real estate transaction characterized HomeBridge lending as a "** show". Going forward I will actively do my best to dissuade anyone from using this company for any reason.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Angela,

    We're sorry to hear that you had less than perfect experience with us and apologize for any inconvenience! Your request has been escalated. Someone from our Customer Commitment will contact you regarding your concern. Thank you for giving us the opportunity to address the issue.

    Thank you,

    Customer ServiceStaffRatesTransparency

    Reviewed Oct. 18, 2018

    I was affected by hurricane Irma and was put in a program where you had 90 days to pay without any late fees as long as at the end of 90 days you had all payments caught up. Well I did this and they distributed my last payment to principal instead of my January payment. I received 1 letter in May saying I was over 30 days behind. I immediately contacted them to get the issue resolved. When I asked why they showed me past due because I had checked my back records and didn't show it his response was, "I'll send you a print out of your payments and you can compare it with your bank statement." No we need to go over it. We finally found the problem and rep stated he would get the issue corrected AND was suppose to update my address. Well he didn't. I started receiving credit bureau alerts about a past due account and it was Homebridge.

    So I called Homebridge and the automated system asked to verify my account so I did and got a recording. My account had been transferred to another financial institution and gave me the number. I called them and was on hold for 25 minutes. Finally get a rep and she was unable to help me because she could only see my payment for September due account just being transferred and said I needed to call Homebridge, so I did. It asked for account verification again and I knew it would just give the same recording so I tried pushing one, asking for customer service and it finally hung up on me. They had one other option which was speak to a rep about my account being transferred, so I went thru my whole spiel again only to get "I can't help you!!!" She said she would transfer me to customer service directly so I wouldn't have to wait again. Well after 27 minutes I hung up.

    Desperate to get help, I went to Homebridge corporate page online and sent a email, also called the branch manager in Brunswick that started my loan Milton, he called back. But again "I can't help you." So the next day a manager named Tom ** called me, again I had to explain the issue!!! So come to find out the 1st rep I spoke to dispersed the money and he did it incorrectly. Also he didn't update my address when I asked and apparently my payment changed due to escrow. AND I was unaware because I was never notified due to the wrong address!!! So a partial payment was sitting in limbo at the new lender they transferred me to!! So we get that straight, and back to getting my money dispersed properly.

    Here were go again. "I CAN'T HELP YOU," because the program I was in was due to hurricane Irma. I have to go thru Nkenge ** senior manager of loss something or Kellie ** another manager. He also, said they are both very busy so you might have to continue to call them to GET one. Okay after all the time I've spent on hold and all the people that "CAN'T HELP ME" the managers won't even take ownership and help me!!! This affecting my credit score. I'm sure I'm paying more interest due to their negligence!!! So I have left messages for both managers above 2 days ago and NO RESPONSE!! So most of my vacation, I have spent dealing with this. My last resort is looking to get a attorney!! RUN!!! DO NOT USE THIS COMPANY!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Anne,

    We're sorry to hear that you had less that perfect experience with us and apologize for any inconvenience! Your request has been escalated. Someone from our Customer Commitment will contact you regarding your concern. Thank you for giving us the opportunity to address the issue.

    Thank you

    thank you

    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 20, 2018

    I posted a partial payment and set up the rest of the payment for Friday. Since Sunday was the 16th, this meant full payment would not be received until 5 days later. I was told they sent it to collections. Full payment wasn’t even 10 days late. Why would you send it out for collections? Their people called me 10x today and when I answered said nothing and hung up. First call back to them they said they transferred my mortgage. Second man said it was because it was late. Third woman said that’s the collections number but it shouldn’t be sent there and had no clue why it was. Fourth woman just now said it goes after the 17th of the month. I was REALLY happy with them. Now not so much and I’m still pretty confused. I’ve never had a mortgage company send an account to collections for 5 days especially when the balance is scheduled to be taken out Friday.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi,

    We're sorry to hear that you had less that perfect experience with us! Please send more detailed information about the situation, as I am here to assist. Thank you for giving us the opportunity to address the issue.

    thank you

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Aug. 31, 2018

    It’s the second time I bought a home and the real estate agent recommended a Homebridge person. The process was typical to the last time I obtained a mortgage and the whole application and underwriting took about 60 days to finish. I got everything that they need at the very beginning but they came back with questions about the new items. Still, the rep, Richard, was very good. He always answered his phone and he did things quickly. The rate was also fine and was within the market.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you

    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Aug. 25, 2018

    We financed a home with Homebridge FS. Big mistake. We were treated from the beginning very bad, during the process of purchasing the loan even though we were putting down 33% of the value of the home, had hundreds of thousands of dollars in 401 K plans, jobs that were paying in the $300 k a year and over 800 credit score.

    To make it even worst on Jul 16 the principal was $55541.59. I did send 2 checks to HFS that were cashed as follows: (one for 54 K cashed on 07 16 2018 and another one cashed by HFS on 07/17/2018. Our next payment was not due until Aug 1st 2018. So we thought that we are in the clear and waited to hear from HFS. In the beginning of August my wife called them and was told that they do not have yet the paperwork together but will call her back in 2 days. NOBODY called and eventually I called on August 13 2018, when I found out after I talked to 3 Customer service that the payment of $1541.59 was never applied to my account and now we were due to pay another $79.29 -that included a $62 late fee.

    I asked the Customer service why the $1541.59 the remaining balance on our principal was not applied not even after on the 13th of August I made a ACH Payment for the $79.29 balance. Turned out it was not paid and on the 17th of August 2018 HBS sent a letter where is telling us that we are delinquent on paying the August payment. Worst mortgage company ever, AVOID doing business.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning,

    Thank you for taking the time to provide your review. We are sorry to hear that you feel you received less than the highest tier of customer service

    during your experience with Homebridge. We’d like to learn more about the specifics of your experience. A member of our Customer Commitment team will be contacting you shortly to discuss further.

    Thank you

    Verified purchase
    Online & AppStaffLoan ProcessRates

    Reviewed Aug. 25, 2018

    I was with another lender, but my loan officer, Carlie, moved to Homebridge and I had already started the process with her. She matched the interest rates and I went ahead and stuck with her. Also, she matched my personality. She works for Homebridge, but I felt like she was looking up for me. It was kind of mutual, her taking care of me as a customer and taking care of Homebridge affairs because that is the company she represents. I came in with the name of the company that she came from. Homebridge had me at 5% and then her old boss reached out to me and he offered the rate that I have. It’s about 4.875. Carlie said that they were gonna match it up and they were not gonna lose me as a customer. Her boss was not gonna allow that over whatever percent that was. I wasn’t trying to throw that out there like I had with the deal, but she initiated it because she probably has more experience with that than I do.

    The application and underwriting process was just a few weeks. I had a couple of hiccups but they weren’t major ones. We were able to catch them and as long as we were able to identify it and rectify it, it wasn’t really a big deal. Overall, it was a good experience. I just made my first payment and it was easier when I’m accustomed to, like any other bill versus having to go above and beyond for something like home mortgages. Overall, everything is okay.

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    Response from Homebridge Financial Services

    Good morning Edgar,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Aug. 24, 2018

    We got a traditional mortgage with Homebridge Financial Services and the few times I talked to their reps, they were very helpful. They answered all my questions and were very polite all the time. When we started working on the loan, the process wasn't complicated. Everything was very smooth and their reps always communicated to us about what we needed to do. It took a bit longer though because the house was under construction at the time, but they did great with us.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Jose,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Customer ServiceOnline & AppStaffLoan ProcessRates

    Reviewed Aug. 23, 2018

    We looked into a mortgage for a new home and Homebridge was recommended by my real estate agent. This is probably the sixth mortgage I’ve ever done, but it was pretty simple. I got the upfront list of things, provide those to them, and we just got it done. The application to approval took a little bit less than 21 days to the final approval. The loan originator Sandy was great and very responsive by email and by phone. I also got a good rate. The whole experience was great. From the time that I flew down to the desert to look at the property till our close date was exactly 30 days. I can’t ask for better than that. I’d recommend the process and I’d tell everybody.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Bill,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you

    Verified purchase
    StaffLoan Process

    Reviewed Aug. 20, 2018

    I lost my job and started missing my mortgage payments. During the process of trying to repair my life, foreclosure was filed against me. Before the foreclosure auction date that would have forced me out of my home with my children and no place to go, I was able to file bankruptcy to stop the foreclosure. During the first week of the bankruptcy I was offered a new chance at a secure life but it would require me to relocate to Florida. Being willing to do so and not wanting a bankruptcy on my credit, I stopped the bankruptcy proceedings, while same time I was fortunate enough to find a buyer for my home, so I'm thinking WIN WIN for everyone involved.

    My first action was to do a short sale so I contacted my mortgage company to start the procedure and that's when all the lies from them started. First, they agreed to settle for 166.000 in the short sale but required the process to unfold as it was to do. During this time my buyer was ready to close within a few days and I shared that with my mortgage company. They assured me all would be ok and no problem, we would have this approved by closing date. Closing date came and I was told to ask my buyer to extend closing date for an extra week and once again, "YES WE WILL GET YOU APPROVED BY THEN." After this went on and on and this one person who appeared to just enjoy delaying me time after time after time and demanding more paperwork after more paperwork after more paperwork (most if it already submitted more than once!)

    It came to be that my buyer decided to back out because of all the not organized procedure time and time again. Now my buyer was gone and all because I could not simply get a payoff letter from my mortgage company with the amount for payoff being what was agreed on. At that point I tried to speak to several people within the office that all promised the same thing (Craig ** being the biggest disappointment of all!)... "CAN'T BELIEVE HE DID THAT TO YOU, DON'T WORRY WE WILL GET THIS APPROVED FOR YOU SO YOU CAN MOVE FORWARD WITH YOUR LIFE. DONT WORRY!"

    Now, after all of this back and forth work and talk to get to nothing resolved, I asked once again for the mortgage company to assist me. I told them we agreed to settle for 166,000 but they forced my buyer away, so now, I'm still reaching out to resolve this and try to walk away with us all being at least content so, with the fees and interest and all else that was on the current payoff, it was too much for my buyer to even consider but if they would simply work with and take some of the fees off the current payoff, I could still make this work and have their money in 24 hours paid from the time of me receiving the payoff letter, so my request was, "You agreed to settle for 166,000, you delayed purposefully and forced my buyer to back out, so now the payoff is 205,000, and what I'm asking for is to simply get my payoff from 205,000 back to as close to my original payoff of 185,000 as possible, and I'll pay this off in 24 hours!"

    After all the promises yet once again of, "Yes sure we can do that," then next day, "No we won't do that, my manager said no," and me speaking once again to an entirely new set of people all saying the same thing... "Yes we will get that done and the new payoff letter to you shortly," to now, "No, we are keeping the payoff at 205,000." I'm at the point of nervous breakdown and all of this appears to simply be due to someone sitting at a desk playing with my life, and I have proof of all said, and it's just not fair. So many complaints against this company after I finally looked to see what others said about them and now I feel trapped with no way out.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi,

    We're sorry to hear that you had less that perfect experience with us! Please send more detailed information about the situation, as I am here to assist. Thank you for giving us the opportunity to address the issue.

    thank you

    Verified purchase
    Staff

    Reviewed Aug. 18, 2018

    Working with Homebridge made our house buying a breeze. Everything went very well, and I would only recommend Homebridge for your next House buying. All the agents we worked with where all super informative and knowledgeable. Absolutely no problems from start to finish.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Thomas,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you

    Verified purchase
    StaffLoan Process

    Reviewed Aug. 15, 2018

    Brian ** was our MLO. Brian and Margrietta ** (Loan Processor) took very good care of us. They kept us informed and were very efficient and effective at getting the loan processed and funded. They were also very patient and workable as we all worked around a hail storm that required a new roof to be installed before closing. Shout out to Homebridge! We will be using Brian and his team again!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning!

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Aug. 15, 2018

    I had a great experience with Homebridge, specifically Patrick and Clint. They were available to us almost all the time and quick to respond to issues that arose. We gave them a time window to be completed and they were agreeable to that time condition and worked quick to meet that deadline. Many friends and family expressed frustration and irritation with the loan process, we however did not experience that. In fact we had a great experience with Homebridge and thoroughly enjoyed it.

    My only constructive feedback: The loan processor was a bit confrontational at times and when we did not understand the requests needed it was not explained to us how to resolve issues, the processor simply repeated the request without assistance. My suggestion would be to try to listen to customer issues first and try to resolve them from the customer's perspective. We understand that processor's job is to make sure documentation is acceptable and completed, however the experience can be made easier by changing their view as a partner of the customer and finding ways to help resolve issues that can frustrate a customer. This will make the process move along quicker without issues.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning!

    Thank you for your business and for taking the time to leave a review! We're happy to hear about the experience you had with Homebridge. We appreciate and value your feedback and will share your comments with our team.

    Thank you

    Thank you

    Verified purchase
    Staff

    Reviewed Aug. 15, 2018

    Tom ** was my contact through my refinance. He was thorough & compassionate about my situation, while trying to keep my home of 20 years. My credit was in rough shape and he assisted in helping me improve it so I could refinance at the best rate possible. I would do it all again with HomeBridge.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Jan,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you

    Verified purchase
    StaffLoan Process

    Reviewed Aug. 15, 2018

    Michelle ** and Derek are awesome!! They helped me purchase 3 homes in the last 2 years and Michelle takes a lot of stress out of the whole process. She knows her job very well, is super intelligent, works incredibly hard and is always so personable and upbeat. I would recommend her to anyone and will go nowhere else for a home refinance or purchase.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Travis,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Aug. 14, 2018

    I was buying another house and I talked to Homebridge's office about breaking down the loan over the phone. But the guy didn't know what was going on and he couldn't answer my questions. I stayed with Homebridge because of Marianne. I liked her. She was efficient and did a good job. The process was long but she made it happen. But it was too difficult. Homebridge should do no more emailing. It doesn’t work. I’m not an emailer and it was terrible. They should go with just a pen and a paper. Homebridge has way too high interest rates also. My credit score is over 800 but I got a 4.75 rate which is unbelievably high for my hard work. It was crazy. I wanted like a 2 or a 3. I gotta go with Chase for my next loan.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi,

    Thank you for taking the time to provide your review. We are sorry to hear that you feel you received less than the highest tier of customer service

    during your experience with Homebridge. We’d like to learn more about the specifics of your experience. A member of our Customer Commitment team will be contacting you shortly to discuss further.

    Thank you

    Verified purchase
    StaffLoan Process

    Reviewed Aug. 12, 2018

    Homebridge was great and they were good to work with. I initially dealt with Michael and he pointed us in the right direction. We had an offer prior that he worked on as well. We didn’t get the price but it worked out for the best. This one was a good experience and the whole team was helpful. The process was good and from my end, everything was fine. We were okay with all the terms and the rate that we are at for the time that we were in.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Thomas,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you

    Verified purchase
    StaffLoan ProcessRates

    Reviewed July 25, 2018

    My wife and I worked with Shannon and her team at Homebridge Financial in Prescott, AZ to arrange for a mortgage for our new-build home. What a terrific experience it was. Shannon was knowledgeable and spoke real people language when explaining our options. I knew at every step of the way where we were in the process. She went to bat for us with management at Homebridge on honoring a quoted interest rate-lock, argued our case and made sure it was honored. I can't begin to express my appreciation for Shannon and the Homebridge team. They were on our side all the way!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Becky,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed July 22, 2018

    Our real estate agent recommended Homebridge Financial and I was given a number of a woman who works there. I touched base with the woman and she walked me through the process. My loan organizer was Jaime and she was easy to get a hold of whenever I needed to. She would get right back if I called and she didn’t answer. But most of the time, she was very available. We have a 30-year fixed rate loan and it took a month for the total application and underwriting process. Homebridge was easy to work with and they did everything in their power to make the process as smooth as possible.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Wesley,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with Homebridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServiceOnline & AppStaffLoan ProcessRates

    Reviewed July 18, 2018

    We have good experience with one of the loan officers at Homebridge Financial Services. He is a good friend of my husband, and he did a couple of other loans also and resolved them. He's usually very nice and he always called back if he did not pick up the call, or if he was busy. He always answered the email for that message and was very quick. His service was good. The application process was good and he did most of the work. He gave the answer in two to three days about the approval. However, because it is a small town, there were some issues with the title and with the abstract. So, it took a little longer time to close the loan. But, application-wise, it was okay.

    They gave us a good interest rate that made the installment smaller and the down payment was fine. However, they bound the escrow account, which I don't like. I wanted to pay with the insurance, my own company, but they put in the escrow account so every month, we have to pay the insurance and the escrow account. It would make my installment large. Nonetheless, Homebridge is a good company and I will recommend my loan officer again. We liked his service.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Ravinder,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 15, 2018

    We bought a condo here in Florida and our real estate agent recommended Homebridge to take care of our mortgage. The loan originators were friendly and I like that the documents were sent out electronically. They sent us forms and we filled them out online and that made it easy for us. And they were very prompt in their responses. I was very comfortable with them. Also, the rate seemed to be reasonable. Our sellers wanted a 60-day closing so the application and underwriting process was based on that and it worked out.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Afternoon Patricia,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Customer ServicePunctuality & SpeedLoan Process

    Reviewed July 13, 2018

    So just days of me closing on my house with Homebridge my loan was sold to Cenlar. This has been a nightmare. I made my first payment to Homebridge and apparently it should have went to Cenlar. I get several calls a day from the new company harassing me about payments and they are tacking on late fees but nobody knows where my first payment is. I figured I would use Homebridge cause of all, the good reviews and seems like it would have kept my loan local. Well I guess Homebridge didn't want. Must have been cause it's a VA loan and maybe they dislike veterans.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Brett,

    Thank you for taking the time to provide your review. We are sorry to hear that you feel you received less than the highest tier of customer service during your experience with HomeBridge. We’d like to learn more about the specifics of your experience. A member of our Customer Commitment team will be contacting you shortly to discuss further.

    Thank you

    Verified purchase
    Online & AppStaffLoan Process

    Reviewed July 13, 2018

    The realtor pointed me to Homebridge for my mortgage when I was buying another home. The minutiae of requirements and proving income were very frustrating and the incessant paperwork requirements was overkill. But other than that, it was all right. It was no worse and no better than anybody else. The application and underwriting process took weeks and the processor helped me through it. He was very diligent and very thorough. It all worked out fine in the end.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Afternoon Robert,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffLoan ProcessRates

    Reviewed July 11, 2018

    We were purchasing a home and HomeBridge Financial Services was recommended by our agent. I then looked at other companies and banks and decided to go with them as the seller wanted to close as soon as possible. Their application was pretty quick. We put in our application and they talked about the process with us and they gave us a pre-approval within minutes. The actual applying for the loan took a couple of days because of paperwork that they needed to be handed to them and e-mailed over. Anything that we may have missed also went through pretty quickly and we were able to close within 10 days.

    We worked with two loan originators. We started out with one and then the other partner took over. Both of them were very good at answering our questions and getting back to us quickly with responses or anything that we needed. They called us back to let us know. We did everything through e-mail, which was great because it was easy and very convenient for us since I was in one state and my husband was in Colorado. They were professional, worked very well with us and answered all our questions and helped us in every way that we needed to be helped.

    Their rate was pretty competitive to other banks and companies. The only thing was that at closing, I had asked if we could get into automatic payments and she said something would be sent to me and I got a little scared because I got the payment notice and yet I hadn’t received yet the way to get into the automatic payment. It’s hard for me to get and set it all up for automatic payment. But finally, it was all done and I called and they confirmed everything had gone in correctly. Other than that, they were very nice to work with. I would recommend HomeBridge because of their speedy methods in trying to get us into our new home and the fact that also they are pretty comfortable to watch out there.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Eva,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 10, 2018

    Everything is on track with HomeBridge Financial Services. I like their people and how they approached and helped me out. Getting a mortgage is a long process going through all the steps but they handled it great. Their rate is okay. I have a good credit history, but my wife had a little bit lower history, so they have to go with hers. They had a good group of people working with us. All of our interactions was through e-mail and Eva did a great job and kept us posted with anything that we needed in the future so we are prepared. They’re actually prepared with what we needed and ahead of time. The transition was also smooth.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Krystian,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Staff

    Reviewed July 9, 2018

    Katie ** was fantastic. She is so professional, upbeat, thorough. I purposely met here before I chose Homebridge because I like to know whom Im dealing with and I liked her from the start. You wouldnt want to lose her.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi William,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Customer ServiceStaff

    Reviewed July 9, 2018

    Words can't express how thankful I am to Scott and his team at HomeBridge.They held my hand the whole way through and were available 24/7 to answer any and all questions. This was our first time purchasing a home and I expected to be terrified and nervous but after my first meeting with Scott and the team I knew I was in the best hands possible. I would recommend HomeBridge 1000x over to anyone looking to purchase a home.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Celecia,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    StaffLoan Process

    Reviewed July 7, 2018

    I bought a house for the first time and my realtor helped me look into a mortgage and got the financial paper for me. The builder reneged on the dates and I kept renewing my paperwork with the lender. And the process took a couple of months but everything went smooth with HomeBridge. They were always willing to go beyond to help me get this house. Pete seemed to be up on his toes on everything. He taught me a lot and impressed me with his knowledge. HomeBridge was excellent and I feel great about the mortgage I got.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Kenneth,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 6, 2018

    I love the fact we got to do everything thru email. I do not like talking on the phone at all. I am very grateful that I dealt with such amazing people. It was very easy and understandable to my knowledge and when I did not understand I asked and received a response very quickly! They were there and still are there for me. When I do not understand anything I can just email them and get an answer. Thank You, Robert and Trystan for helping me!!!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Morning Maria,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    StaffLoan Process

    Reviewed July 6, 2018

    I have not purchased a home in a long time and when dealing with Mike ** he made this process smooth and easy. I would highly recommend him to future home buyers. Mike is professional and straightforward on what could be done and what can not. HomeBridge has a special employee in Mike and wish there were more like him to work with.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Morning Donato,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed July 6, 2018

    A fantastic loan process. Very professional. The team that take care of my loan were very good people. Good customer service and reliable sources. I will recommend to my friends and family keep the good work and Caine's God bless you all.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Morning Jose,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    StaffTransparency

    Reviewed July 6, 2018

    We had such a great experience using HomeBridge for our home financing needs. They are all so nice to work with and the systems they use to e-sign everything and upload documents is very user-friendly and up to date. Working with Patrick and the team was 110% enjoyable!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Morning Christopher,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed July 6, 2018

    Marion was always available to answer any question I had. She made the whole process very easy and always let me know what was going on and explained anything that I did not understand. As a first time homebuyer I had a lot of questions and needed a lot of information.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Morning Brittany,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed July 6, 2018

    My house was in an owner finance and I had to refinance. My brother referred me to Homebridge and I was skeptical about refinancing or how to go about it but they walked me through it. They were with me every step of the way and I appreciated them for that. They gave me the confidence and the encouragement to continue with them. When I applied, I had to send a lot of paperwork and for every question I had, they answered. They also kept me up-to-date everyday. If I lacked anything, they called me right away and emails were addressed within the hour. They were very attentive to me and responsive. They were there for me for anything that I needed. It was very personal to me and I appreciated that. The process took less than 30 days and it was a great experience overall. They were awesome and I would refer HomeBridge Financial to others.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Maritza,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 5, 2018

    Worked with Brett here in San Antonio on loan and the guy was just awesome: Polite, professional and kept me updated throughout the process - this guy is an asset to Homebridge!! All my calls and emails answered promptly. Keep up the great work - you put banks like Wells Fargo to shame!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Morning Paul,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServiceLoan Process

    Reviewed July 5, 2018

    Too many cooks in the kitchen and although things were handled in a timely manner and properly it was very confusing to have to deal with so many different names, phone numbers and email addresses. The worst thing that happened though was immediately after closing Homebridge sold our loan to another mortgage company. We paid our first payment already and went to set up auto pay and found out we were no longer paying them anymore! Unacceptable and again confusing.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Morning Brian,

    Thank you for taking the time to provide your review. We are sorry to hear that you feel you received less than the highest tier of customer service during your experience with HomeBridge. We’d like to learn more about the specifics of your experience. A member of our Customer Commitment team will be contacting you shortly to discuss further.

    Thank you,

    Verified purchase
    StaffLoan Process

    Reviewed July 5, 2018

    Very happy with the people I worked with at Homebridge. They have significantly made the whole mortgage process much simpler with the use of online "E" signing and submitting the necessary documents to obtain a mortgage approval. All staff that I encountered were extremely helpful and friendly to ensure my requested deadline was met.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Morning Doreen,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    StaffLoan Process

    Reviewed July 5, 2018

    I was helped by a team of hardworking professionals who went above and beyond to get me the best loan and helped me through the escrow process. I highly recommend Mark ** and his team. I’ll send all of my friends their way when they are looking to buy a home.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Morning Dena,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    StaffTransparency

    Reviewed July 4, 2018

    A year ago, we had tried to get a house but then the bank was making it so difficult to work with them. They started rushing into it. In comparison, the guys at HomeBridge were so calm. It was like they didn't wanna do anything I didn't wanna do. I liked the way everybody worked and if I knew a guy that was getting a house, I would definitely tell him to go with HomeBridge just because they make it so much simple. They're more professional and they didn't ask us for a lot of stuff. Josh was the guy who helped us and when we did the application, he explained step-by-step what everything was about. He also let us know ahead what was coming up. The application took a couple of days then we did the closing in 45 days. Whenever we were ready to do it, everything was already pretty much done. Everything went out smoothly and I was very happy with their work.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Emmanuel,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Loan ProcessRates

    Reviewed July 3, 2018

    I was buying a new home and I needed a mortgage. I felt very good about Homebridge's application process which took about a week and I was happy with the lending process. The interactions with my loan originator were very good and the mortgage rate and terms were fair.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi William,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 2, 2018

    When we were buying a new house we looked at a couple of different options for loan programs and we ended up going conventional. My wife is a real estate agent and works with the people at Homebridge on a day-to-day basis. Whenever we were contemplating moving, she contacted them for our free approval and the process began. We got pre-approved before we started looking for a house and it took us two months to find a house. From that time to the time that we closed, the application process was 30 days.

    Every transaction I’ve had with HomeBridge to date has been great. I was going through another lender with the last house we purchase and they strung us out for about two months. Then HomeBridge got involved and they got us closed on that other house in about 30 days. This is my second house to buy and their reps were great and very personable. They were a pleasure to work with and always took care of business in a timely and professional manner. They’re our friends. They are people that we know and deal with outside of business deals. Anytime that we had any questions or required a bit more information, they were Johnny-on-the-spot and got us what we needed to help us proceed in a timely manner. Also, the rate that I received was fair and I’m very satisfied. Both of the transactions that I've had with them were smooth sailing. Try Homebridge out ‘cause I’ve had nothing but great experiences with them.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Jason,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed July 1, 2018

    Tim, our loan rep, was a great guy. He was professional and seemed to know his business. He was pretty much dead-on on everything. He told me from start to finish exactly what I wanted. The process of getting the mortgage was easy and simple as well. He just gave us a list of the things they needed from us and we got them to him. The application process took only two weeks then we had an answer. I was also fine with the mortgage rate.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Jerry,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Verified purchase
    Punctuality & SpeedOnline & AppStaffLoan Process

    Reviewed June 23, 2018

    I wanted to buy a house so I looked into a mortgage. The application process with Homebridge Financial Services was very good. Their rep, Sel, came highly recommended from a number of friends. I was a difficult case because I haven't bought a house in many years, but Sel helped us to put it together and get all the stuff we needed for it to work. The application and underwriting process took around 30 to 40 days.

    The only thing that I have an issue with now is I got a construction mortgage and to get the funds for my contractor to start was a hassle. The guidelines for releasing funds to the contractor was making us take a long time. This guy should be able to come in, do all the work he needs to do, have the money for the materials, and then get paid for the second part of it. Homebridge is only gonna pay 50% of the materials and it's not a normal way to do any construction jobs. And I'm barely keeping this guy on the hook. As a result of this process, I have to live in an unfinished house for four or five months. That's how long it was gonna take to get part of it done and get enough money to buy the rest of materials for the rest of the house. It's gonna be into the fall by the time I have a finished house and that's not fair.

    I'm borrowing the money, so it's my money. Homebridge should simply release 50% of the construction money. I'll have this thing wrapped up in 60 days. This guy will be gone. It will be 100% done and then we can have the inspector come out and get the rest of the money. But the way they're doing it, I can't get half of the money and there was no way to get half of the money unless half of the work is done. I can't get the contractor to come out and start and work for five days so we can get $15,000 and have enough to buy the rest of materials. It's a logistical nightmare for me.

    The contractor I was gonna use was my brother but I wasn't allowed to and I wound up using somebody else. My brother might had done the whole job and completed it and got paid, but this guy won't. My brother would have been able to deal with this $30,000 construction with no problem. He would have got it done in 30 or 45 days. But now, we've been in the house for seven weeks. We got the contractor to do some of the work enough until we can get enough money to do some more work. We're gonna have to do this again and it's really frustrating. There's no contractor that does work without getting paid for at least the materials and some of the labor upfront. They always get a deposit enough to cover the materials. The deposit that I'm offered from Homebridge is 50% of the materials, but that doesn't work and it doesn't get the thing off the ground. So, we got to get things started and do it out of our pocket.

    We're asking the contractor to now buy the materials to finish the job and wait for another six weeks. This is a tough position to be in. They're putting me in a position where the only way to get this done quickly is if I borrow money again from somebody else. However, the loan officers, Gail and Selman, were fantastic. They helped us get everything through. We're excited about the home and we love it. Homebridge is a great mortgage company, but the terms of dispersing the money to the contractor make it impossible to get this done in a reasonable amount of time and enjoy the house.

    I would still recommend Homebridge but they got to tell people upfront that they're gonna have to get through this construction process and they have to find somebody willing to do it without getting any money upfront. If I knew that upfront, I would have saved more money. A couple of days after the closing, I had been waiting to buy a new car because I needed the money for the closing. I went and bought a car, but I wouldn't have done that if I knew that these were the rules of the disbursement. I would have used that money to get the construction going. And I didn't find out until last week or the weeks before when I spoke to the girl that they were gonna only pay for 50% of the materials. There was so much going on with getting the loan in place and getting to the closing table that there wasn't a lot of instructions given how do we get the money to build the house to fix it. I love the company and I'm happy. I would go to Homebridge again.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Morning Andrew,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

    Customer ServicePunctuality & SpeedLoan Process

    Reviewed June 22, 2018

    Scheduled a payment with their online payment system, they transition to a new system the day it is to process, the payment never comes out. Did not know they transitioned systems but waited to see if there was another issue. When I went to login because of money still in my account, the new system asking to re-register. Unbelievable, and the system did not process the first 4 times through. Terrible process and then they want to charge a late payment fee because of the day's lapse trying to get logged in. Spoke to them and was called a liar about scheduling the payment. Unbelievable, but what's more is the late fee exceeds what the VA allows for them to charge, so for veterans who happen to make a late fee it is even worse. Terrible service, terrible systems, stay away!!!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Michael,

    Thank you for taking the time to provide your review. We are sorry to hear that you feel you received less than the highest tier of customer service

    during your experience with HomeBridge. We’d like to learn more about the specifics of your experience. A member of our Customer Commitment team will be contacting you shortly to discuss further.

    Thank you

    Loan Process

    Reviewed June 20, 2018

    Spoke to a broker about my credit challenges and how I was working to turn it around, but was turned down by others for not having a minimum of 640 credit score. After giving permission to pull my credit and completing application I was thrilled when I was told I met their requirements and received word of preapproval amount. Started the task of house hunting and providing all documentation requested. Found a perfect home for me and made a offer that was accepted by seller.

    The excitement soon turned to anxiety after mortgage broker repeatedly ask me for documents I had already submitted. Then I was informed that closing would be delayed a week and I had been downgraded to a manual underwrite. I was then asked for again for mostly the same documents I had already provided and a few more additional things. I can’t explain the devastating feeling of now learning I am not being approved for loan after all. Since there was no changes in my situation from when I first applied until now. My only conclusion is that I didn’t meet the requirements from the beginning. It has been a horrible experience and I hope no one else has to experience it.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Deoka,

    Thank you for taking the time to provide your review. We are sorry to hear that you feel you received less than the highest tier of customer service

    during your experience with HomeBridge. We’d like to learn more about the specifics of your experience. A member of our Customer Commitment team will be contacting you shortly to discuss further.

    Thank you

    Customer ServiceLoan Process

    Reviewed June 19, 2018

    First of all I own 3 houses and have financed 6 different properties in the last 20 years! When I purchased my condo in Rocky Hill Ct. back in November of 2016 and financed thru Homebridge Financial I was told by both my Broker and closing Attorney that the PMI insurance that I needed to take on the loan was Refundable! Fast forward 16 months to when I sold the condo and called Homebridge to get my prorated refund of said PMI I was told that I choose the nonrefundable option???

    Puzzled I requested the documents that stated what was on my loan and what I signed for, after receiving the paperwork and seeing the full disclosure Nowhere did it state the PMI was either??? Also nowhere Did I sign for the Nonrefundable option. After numerous calls to Homebridge customer service and Arch which is the PMI insured I was left to fend for myself. My frustration is that I never signed any disclosure for the Nonrefundable part and that HomeBridge the bank Made the Decision on which way to go for me and choose the Nonrefundable option. Of course they did and we're talking $2551.00 dollars here not a few hundred!!!

    Had I been given an option to choose the difference in upfront payment it would of been $95.00 more for the 30 year term I had financed. Easy answer give me the refundable option. Again all parties involved with my closing assured me the PMI was the Refundable option and now all I'm getting is no Help or even a return phone call from Homebridge Financial. There are other people with this same situation that I hope see this and go after Homebridge for their monies. I wouldn't recommend this bank to anyone, they lie and are deceptive with customers!!!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Robert,

    Thank you for taking the time to provide your review. We are well aware of your concerns and are working diligently to find a resolve. We are sorry that you feel you received less than the highest tier of customer services during your experience with HomeBridge Financial Services. A member of our Customer Commitment team will be contacting you shortly to further discuss your concerns.

    Thank you

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed June 15, 2018

    Our realtor told us that HomeBridge Financial Services had a couple of good first-time buyer program. The loan officer we dealt with was great. We had full contact through email and she was able to answer any questions that we had. She also made the process simple and helped us out with maneuvering through a couple of loopholes. Everything was really smooth, but the very end of it was a little annoying. We were told a couple of times that we were ahead of the schedule, but then we ended up closing a bit later than expected. That’s pretty common, from a lot of people I’ve talked to. But it wouldn’t have been so bad if I hadn’t requested time off of work to make the move. Other than that, I was happy with the interest rate that we were able to get.

    Thanks for your vote!
    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Chevy,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge Financial Services and we appreciate your feedback.

    Thank you

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed June 12, 2018

    I love HomeBridge Financial. Nathan and Bree were awesome. I went to a whole bunch of banks and a few brokers and HomeBridge Financial was the best. They took care of all my needs and really walked me through. I went to B of A, Wells Fargo, and Logix, and they were all terrible. I have really good credit and they acted like I was a poor person trying to get a loan.

    Homebridge Financial's reps treated me with professionalism. Whenever I had a question, they called me right back. However, the underwriters asked us some really dumb stuff. I own a house in Montana and they asked if it was insured. Some of the questions were really out in space, but the process, with them handling everything for me, was really good. The rates could have been better. It keeps going up but beggars can’t be choosers. And it was the going rate and if I waited a week, it would have been higher. I’ve been referring people to HomeBridge Financial. And I tell them that working with HomeBridge is quick and easy. And they are really friendly and get the job done.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Joseph,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffLoan ProcessRates

    Reviewed June 7, 2018

    I was refinancing to do some home repair and since I've been with Homebridge since I got my mortgage, the process was made easier. The application was very simple and everything went very smoothly and efficiently. The rates were good and I had everything done and closed out in a month and a half. The person I worked with was very frank as well. He answered my questions right away and anytime I messaged or called him, he got back to me as soon as possible. There was really never any waiting period.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Great Morning Angela,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    StaffLoan Process

    Reviewed June 6, 2018

    Great staff! Curt was a pleasure to work with, and made the process super easy! I will definitely be calling him for my next home purchase. He was able to push through my package without any issues, and was able to help me get into my new home, within a couple of weeks of relocating from another state.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Karina,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 6, 2018

    Absolutely fantastic experience with HomeBridge. The Fernando ** Team -Fernando/Erica/Vina- is our go-to lender. We run all our real estate ideas and loan questions thru Fernando prior to acting. Fernando is extremely knowledgeable and exceedingly reachable. Can't say enough about the speed and quality of the transactions completed with Fernando.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Great Morning Gregory,

    Thank you for your business and for taking the time to leave a review! We're ecstatic to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    StaffLoan Process

    Reviewed June 6, 2018

    My experience with Matt **/HomeBridge Team was the absolute best experience. I felt as though I was a VIP purchasing a very expensive home, when in fact I purchased a moderately priced (average) home. The entire process was perfectly seamless from application to a quick closing. I would highly recommend HomeBridge to any person looking to purchase/finance a new home.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Sherry,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Staff

    Reviewed June 5, 2018

    I worked with Ms. Kathryn ** and it was a complete joy. Ms. Kathryn took her time and educated me on my credit and the home buying process. By time we got done my credit score rise at least by 60 points. If I ever had a question Ms. Kathryn and her team made sure they pulled out their manual and gave me answers straight from the book. Even after finding the house Ms. Kathryn made sure repairs was made at reasonable prices to lessen my out of pocket expenses. What once seemed impossible for me due to my credit became possible within a month and a half because of Ms. Kathryn and her team. I am a very satisfied first time home buyer!

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Nyesia,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed June 5, 2018

    Willy at HomeBridge was fantastic as usual, this is my 4th loan with them. We will continue to use HomeBridge, because the response time is quick, they keep their commitments, and the rates are competitive. I buy rental homes, and the process is so much easier with Willy than with the competitors. I highly recommend them.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Marilyn,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Customer ServiceStaff

    Reviewed June 5, 2018

    HomeBridge has an excellent team of individuals who work for them. The team is professional and they have great customer service skills. I am very pleased with HomeBridge and I will certainly recommend them to others. My special thanks and gratitude to my loan officer Ms. Tricia ** who exceeded expectations on all factors of customer service and professionalism.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Vineet,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Staff

    Reviewed June 2, 2018

    My ex-husband and I got divorced but I have to stay with the house because of the court. And so, with the house being under my ex-husband's name, I had to get all the paperwork into my name. I worked with Moises of Homebridge Financial and he was helping me do everything. He was with me in every paperwork that I needed and any step that I needed to do. Homebridge did all the work for me and everything was fine. I've had good experience with them so far.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Hi Myrna,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Customer ServiceRates

    Reviewed June 1, 2018

    When we built a new winter home, the builder recommended HomeBridge Financial. So, we did a 30-year FHA with them. We applied online then they called and told me everything I needed to turn in. So, I turned it all in. And every time they needed something, they would call or shoot me an email. They had the portal to do all documents online, so that made it very easy. It took six months to build the house and we were done with the application and underwriting well before that. The rates and terms of the mortgage were pretty fair as well. I recommended them to a few people.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Michael,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed May 31, 2018

    We were purchasing a second home. Homebridge Financial was willing to lend us the money. However, there was always a certain difficulty because we're Australian, so it's all about credit ratings and the bizarre American system of getting credit scores and all the stuff that goes with that. But they made the process as painless as possible and it's quite a bit of information we had to provide. But nothing that anyone else wouldn't have asked for as well. They also let us know quickly what we needed to provide and we got back to them pretty quickly with everything, so it was relatively fast. Also, what we got was a really good rate. There were options of how we could get it lower if we want to do certain things or borrow less, but they were presented to us and we just selected which we thought was the best. I'd definitely recommend them.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good morning Jon,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you

    Verified purchase
    Staff

    Reviewed May 30, 2018

    We put our house on the market and the flipper, who was also a real estate agent, connected us with Mike at Homebridge. This was the second time I've had to buy a house, and it was a lot smoother than the first time. I was overseas then but still, this felt a lot easier. Michael was really adept in breaking down information for me. I'm not a real estate agent or a broker so I didn't understand half of what was going on but Michael was able to ease me through the process of transferring one VA loan to this. Selling the old house took about a month and a half and most of the stress was from that, rather than from buying the new one. But if we had less problems with selling my old house, we probably would've been done it in three weeks so I do not fault Homebridge at all. They could not have been more helpful or more on top of their game, and I could not have been more happy with them.

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    Homebridge Financial Services
    Response from Homebridge Financial Services

    Good Morning Christopher,

    Thank you for your business and for taking the time to leave a review! We're happy to hear that you had a positive experience with HomeBridge and we appreciate your feedback.

    Thank you,

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    Homebridge Financial Services Company Information

    Company Name:
    Homebridge Financial Services, Inc.
    Company Type:
    Private
    Address:
    194 Wood Ave. S., Ste. 900
    City:
    Iselin
    State/Province:
    NJ
    Postal Code:
    08830
    Country:
    United States
    Website:
    www.homebridge.com