Homebridge Financial Services Reviews

As first-time home buyers, my husband and I thought that it would be best to deal with a small banks that offered the ease of contacting the persons that handle your loan. That part was true...you can contact them. BUT THEY DON'T RESPOND! All the responses are "maybe," "it should be," "I will confirm because I am not sure." We have never run into this problem before. They are in the business of being deceitful. The company that they use to confirm your information C.I.S. has bad follow-up skills as well. They are close to making me miss out on my low rate and it is not my fault. They are stalling so they can get more money.

Very happy with Prospect! The entire process went very smoothly. The loan officer ** was very professional. Thanks to the entire team!

The lender has had further discussion with me and overall I am fine with resolving this. I wish a few elements had been less painful (including the final resolution), but purchasing a house is not an easy process, and the lender did get us a good rate and try to resolve several of the challenges that came up.

Attempting to get a loan from Prospect mortgage was nothing short of horrible experience. ** will tell you whatever you want to hear when applying for the loan. But once your application is filed don't expect a callback or to be status. Not even when you leave messages. While the company brags about their customer service, communication is non-existent. **'s supervisor is even worst, never return calls or email and when you finally gets hold of him he does you a favor by honoring you and taking the time to speak with little you. Yes, it seems like we owe him the pleasure of talking with us.

Prospect Mortgage's agents have come out and gotten affiliated with my office. I referred them to my clients, who trusted me. And we have a fabulous loan officer. So it's been great.

Our experience was extremely beneficial. Everyone was very nice and each piece of paperwork was expressed thoroughly and in a detailed fashion. I would recommend this company to others as we enjoyed our journey. Thank you.

** was very professional, and went above and beyond in helping us attain our mortgage. Very happy!

The Prospect team made the refinance process very easy for me. Initially, they approached me regarding the lower rates and additional savings available to me. I was also out of the country in the middle of the process and they worked around my schedule to get things taken care of in an efficient manner. Great experience overall!

I was looking for 203k loan, as I wanted to purchase a fixer-upper and renovate it. I couldn't find the lender as the amount was rather low, around 50-70K. Prospect Mortgage helped me to find a loan with very good rates. The whole process was seamless, I would definitely recommend them to my friends and relatives.

Prospect Mortgage is great. Their client service is fantastic. The application process was very thorough and well explained. I got a great rate with them and it was honored over a long period of time because it took a little while.

Seamless process from beginning to end. I'd highly recommend the Prospect Mortgage team!

People were easy to reach and honest.

My experience with Prospect Mortgage was wonderful. The loan officers explained my loan process in great detail. They always returned my calls, emails, etc. very quickly. I can honestly say that I felt no stress throughout my entire loan processing experience. I would highly recommend Prospect Mortgage!

To be fair I have been emailing the Plano TX office and have uploaded all as requested W2, taxes, etc. I chose Prospect because of the review and yet I have been asking for simply for a phone call by the loan originator. She said she would call me several times and yet I have not heard a word. Last time said 3 minutes, still not a word. This has me worried with all my SSN and Tax info in the hands of someone I don't know!

I just want to thank you ** and your team for all your help you have done. You were so responsive at any questions I had. Thanks for making this process so painless.

They found a way to work with us to get a loan that we had not thought of and it worked out well.

Home loan - ** was very helpful. I will refer all of my friends to her.

This was my first experience with Prospect Mortgage and I will be maintaining a relationship with them for the length of my career. Great company and ** was an amazing lender to work with. He never gave up, he was always positive and he stayed in communications with me and my client and he got everything done as promised. My client and I were incredibly happy with him, and I can't wait to work with him again in the near future.

Prospect Mortgage has been good. I just had a problem with the real estate property stamp. During the closing, the lawyer asked me to download the form and I asked why I am just being told now when I should have done it before the closing. And when I go to the loan office, they told me that it should be the mortgage company who will do that. But everything is done, so it's okay.

This was our third transaction with Prospect Mortgage. Prospect made the whole process seamless. Buying, selling and refinancing houses is really stressful, especially when you work with old houses, flood plains, and all that kind of stuff, but our loan officer ** was incredible. She did all the hard work and made it seem really easy. This was probably our final house purchase and final lending situation and we're sad we won't work with her again. ** was amazing. She actually just helped my mother-in-law buy a house as well.

There was a lot of misinformation and delays during the application process. They kept changing deadlines and asking for more documents day in and day out, week in and week out, and I wouldn't hear anything back. The next month I need to provide more documentation and sometimes the same documentation since it's been a month later and the documents expired from the 30 days when they need it. It's an arduous process and I wouldn't want to go through it again. I probably wouldn't use Prospect again or recommend them. The people were good but the process was bad.

My loan officer ** was very helpful and he always answer my question. I'm so thankful I found him. He help me and he was working with me until the end. I applied in different places for a loan. No one wanted to help me cause I had bankruptcy, and ** as soon as I complete my 2yrs after my discharge I did my closing. Thank you so much for your help **.

Prospect Mortgage was good and very helpful.

My loan officer was fabulous. Always in touch with me, keeping me updated, calming my nerves, etc. This being my first house I was very nervous and wasn't sure what to expect. Getting in touch with Prospect Mortgage was a blessing! I'm so thankful to have worked with a great company. I will recommend them to everyone! THANK YOU!

We know Prospect Mortgage close loans quickly. I’ve worked with Prospect Mortgage on both sides (buyer & seller). Their loan officer was awesome. Prospect's doing pretty good. I'd recommend them.

We were buying a new Lennar Home and during the loan process we gave our loan officer a flooring invoice for $16,500 dollars. This invoice was from a flooring company not used by the seller. The seller's design center was more expensive than our own flooring contractor. We discussed placing the invoice into our loan to spread the payments out over the life of the loan which is 30 years. Our loan officer stated it would much cheaper to do it this way than to take $16,500 directly out of our pockets. We scheduled the contractor to start the work a week after closing and pain $7,500 down on the flooring.

Learned about Prospect Mortgage through my real estate agent. When I spoke with the mortgage broker the first time, she was very friendly and willing to help so I just chose them based on the good report that they had in the community. I went for a 30-year fixed home loan. It was a refinance. Relatively easy. All I needed to do was show my proof of income, have my W2s from the last two years and that's pretty much was it. It was under 30 days that we did it. Loan officer was very positive. She communicated with me every step of the way. I talked to her either through text or email. She just informed me what we needed, where we are in the process and just kept the process moving. I wasn't out in left field and wondering where I was and where we were gonna stand.

Everything moved along timely, quickly and efficiently. I'm very happy with Prospect Mortgage.

My overall experience with Prospect Mortgage has been good. It started out really well but ended up leaving me frustrated. There were a couple of major oversights that I'm disappointed by. I was working with an agent who really understood the 203k that I got. She was very helpful and responsive. But then when I was trying to close, there was one delay after another somewhere in the underwriting process, and some of them seemed unnecessary. And then in the closing, the fact that they did not pay my homeowner's insurance was a big blow. Now I have to pay that out-of-pocket instead of having that being paid out. But I would say for the specific products that I had, such as the loan products, gave me a much better experience than the previous company did.

Everything was good with Prospect. I'd recommend them.

** has been the mortgage broker for my clients and his professionalism, knowledge, and experience have been outstanding. The process to get the deals completed has been smooth and with his great efforts and knowledge, all my transactions have been approved even with difficult ones which were not approved by other mortgage brokers. Needless to say, HE IS THE BEST OF THE BEST! I WOULD HIGHLY RECOMMEND HIM TO OTHER CLIENTS AND ALSO REAL ESTATE AGENTS.

It was my first time to work with Prospect and we're happy with them. We were the seller on the property and the buyer went with Prospect because they used Prospect for their mortgage. Everything went smoothly. They were great. They got it done two weeks earlier than we expected. We were very pleased with the speediness of the deal. It was smooth and painless.

Prospect Mortgage is a wonderful and fair company to do your initial or re-financing with. They are personable, kind, attentive, and the bottom line is, they will work to get you the best rate available! Thank you Prospect Mortgage!

I decided to get a 203k construction loan from Prospect Mortgage because they were the biggest and they seemed to specialize in the type of loan that I went with. The application process was very easy and my loan officers were great and courteous. I didn't have one issue and any question I had were answered, and they got back to me right away. It was an easy, painless and successful experience.

I was buying a house back then and the agent we talked to wasn't ready at that time. But we went back to him because he was pretty good. That's when went with a FHA loan with Prospect. The application process was good and easy. We had to send the paperwork a couple of times, but that is to be expected. The headache was at closing because the loan officer that we had has quit because of problems that the company was having, so all of our stuff had to be done by other people.

Prospect sounded like a good opportunity to lower my interest rate and lengthen the time for some short-term loans I had (they were balloon payments). The process was very thorough and a little bit annoying. They had some fairly substantial deposit - they want to know why I had one check in there for $187.00, or where did that deposit came from. I guess that's just a rule shift to go by but it was very annoying and that wore me out. But overall, they were professional.

Very professional. Very good service. Thanks.

They will go the extra mile to help get you what you want.

Excellent. The first time that I bought a house, it was through **. She's a great person and really helped me out. The other situation is something that happened with the escrow money from the house from the previous loan. It's been more than a month that I purchased the house and I haven't received my escrow money from the house. And most of it is something very confusing because they're still taking money from PMI. And then I called and it was something that I didn't understand. So I basically wanted to refinance my house and take my girlfriend out of it and everything happened. It cost me a lot of money, but the Prospect Mortgage people were great, especially **. She's good at what she does.

Love the profession and efficient service. Always available to answer questions, no matter how small or large.

I'm really glad that have great loan officer ** who help us on every single steps in our mortgage loan process. We moved in to our dream home and so happy!!

My realtor recommended Prospect and they seemed to have a good interest rate so I chose them. I had a problem with them when they told me I had a VA loan only to find out when I was ready to move in that my loan was denied. Because of that, we had to do everything all over again with a different type of loan - a First-Time Home Buyer loan. During the application, there were also a lot of times when I fax papers but they weren't getting them. This can be time-consuming. But other than these issues, it was fine because my loan officer was good and helpful.

I would use Prospect Mortgage again and recommend to my family and friends. ** made the process so smooth and effortless. Kept me in the loop with frequent status updates and completed our escrow in the time frame promised in our contract. Everyone at Prospect was really great to work with. Thanks!

Without ** this would never had happened. She took a bad situation, which I won't get into now, and in a very short time, put it all together and saved us a lot of money and anguish. With the closing date quickly approaching our original mortgage company loan officer informed us it was going to take another 40 days to complete. Our Real Estate agent contacted ** and she said she could get it done by the end of the month (about 28 days). We got the Closing Date extended 3 weeks with the provision that if the date wasn't met we would lose our Earnest Money. She got it done with 3 days to spare. ** made working with Prospect Mortgage a very pleasurable experience. I would recommend Prospect to all my friends.

They are very reliable and on top of everything.

I first heard about Prospect through a realtor who advised me to get to them. My experience with Prospect has been okay. The entire thing was a little bit chaotic but everybody at the end have managed to make it successful. For the first experience, you learn from your own mistakes and how to deal with the other party and their expectations. I will continue doing business with their agent again because right now we both know what to expect from each other.

I suggest no one use this lender located in Overland Park Kansas. They don't know what they are doing. They have no follow through. Show no professionalism. They are a joke. Don't use them or else you will never obtain loan approval.

I've used Prospect before. I went through a divorce, so I had to refinance my house. The woman, **, who was my officer is incredible, so that's why I went back to them. Working with Prospect was a great, enjoyable experience. The application process was easy and very simple. I would recommend them to anybody.

For starters I will be fair. When we first went to Prospect we were confident because of a friend recommendation. We wanted to get assistance with down payment from the state and prospect were one of few lenders that we knew who could do this. We had our first meeting and it went great. We felt great that everything would be smooth and get our grant. (Let me back track in saying my friend had told us about possible delays with prospect and closing dates so we were prepared for that.) So to continue on we gave all our paperwork. And we're waiting on a rate. Only to find out that we don't qualify for the state grant and we would have to do either conventional or a fha loan. This is where it gets cloudy. (Going forward I will be giving my personal opinion.)

I wanted to get a loan so my real estate agent told me about Prospect. I chose to get a 30 year fixed loan from Prospect due to the recommendation of my agent. The application process was easy and the loan officer was good and helpful. He stayed on top of it and everything was relatively easy with Prospect so I would recommend them to friends!

** was awesome as always! My buyers couldn't have been more happy with their whole experience. High praises for **!

This company has dragged its feet causing me to file for 2 extensions on a 45-day loan. It's now at 75 days and the company continues to push back there too to close the loan. I have been told repeatedly that my file was with the underwriter, only to be told a week later that they need more information. They drag their feet and wait until the last minute to get things done. It took them 60 days to tell me that another appraisal would be needed. Very unprofessional.

Prospect Mortgage was the best priced refinancing I could find. I was extremely pleased with the service and would highly recommend them to others. I have already recommended them to two close friends. Thank you Prospect Mortgage!

Dene is the best Loan Officer we've ever worked with! Super service all the way!!

Best broker I've ever worked with in 5 houses. ** is amazing.

** was excellent. He keep us well informed and keep the mortgage process moving and we closed on time.

We currently have a 203k construction loan with Prospect Mortgage. It has been more than a week and PM is incapable of or unwilling to send us the first draw which was approved and submitted by the FHA consultant and is well under budget. This is causing great financial hardship and has stalled the project indefinitely. We have been told, "tomorrow" for several days now. Our mortgage broker said that each check would be mailed within 48 hours of approval by the FHA consultant. It has been a week.

Extremely slow. Today is Monday. I am supposed to close on Friday and I still do not have a letter to confirm the closing. They take hours and multiple follow ups to get a response to questions. Bottom line is if you have another option go with it.

** is the absolute best. ** and her team (** and others) are a delightful collage of professionalism, friendliness and assuredness and they are wonderful representatives of Prospect Mortgage. This was my second transaction with Prospect Mortgage and I honestly couldn't tell you which experience was better! Five stars.

I was referred to Prospect Mortgage through a friend. My wife and I got tired of renting an apartment so we decided it was about time to buy a home. I am a first-time home buyer but the loan itself is FHA. The application was very surprising - it was beyond easy. I thought it was going to be very painful, long, and tedious but my loan officer actually took all the stress away. He told me exactly what I needed to do and it was very easy for me and my wife to get into our home.

I would never recommend Homebridge Financial Services simply because I felt I could not trust them. I made some stipulations about what I required in order to go forward with the refinance and twice they presented a loan package that didn't have what I requested. I noticed two different APRs in their itemized loan worksheet and after telling them I would not pay for the appraisal, they wanted me to sign an agreement to consider using one of their companies to do the appraisal. I stopped the refinance after that and will never use them again.

It was a very, very smooth, seamless transaction. Really efficient and timely, and there really was no hiccup. Loan application process was great and very straightforward.

Customer service is good with Prospect Mortgage. The experience with my client's loan officer was very good. They were courteous and helpful. They were very efficient and very quick to respond and they give the right answers, so were very good to work with. Very good experience. I'm very happy and would definitely recommend them again.

A company that we work with referred Prospect Mortgage. Our company also has some events at their office wherein I've worked with ** at the office, and they're phenomenal. They get back to everyone really quick and give options for loans. I refer all my clients to them. I love everything they do. It was awesome and a wonderful experience all around.

** and his team were extremely helpful and they were able to beat all other refinance offers I had received saving me thousands! I am extremely grateful for their prompt and professional service and would recommend them to everybody.

** was great, he was very accommodating and eager to assist anyway he could. I would recommend him to all my friends looking for a mortgage. The process was as easy as he could make it. He would have pre approval letters ready for an offer within minutes of calling him.

We used Prospect Mortgage with my account before and just used them again. The loan officer who was handling our account is fantastic and that's the second time we've used her. She answers our emails almost 24/7.

My loan officer contacted me about the possibility of saving a substantial amount on my mortgage through refinancing. Initially the timing wasn't great, so ** told me no problem, we'd be in touch. A few months later he contacted me to make me aware that interest rates were extremely low, and that now was the time if I was still interested. Despite some obstacles that were out of the control of my loan officer and Prospect mortgage, we were able to get it done in a very expeditious manner. ** did everything he could to make the refi as smooth and painless as possible, and it was. I would recommend Prospect Mortgage to anyone.

** was extremely available, courteous and helpful throughout the application and approval process. He always seemed to be on the job: answering calls or emails on weekends and holidays. He always had a quick and accurate answer available for our questions. He ensured the process went smoothly and quickly.

** and ** were amazing in getting a first time home buyer into his new home. There were a lot of hurdles we had to jump through but they remained professional and problem solved their way through it. Great Job!!!

O.K. however, several days went by where we did not have a clue as to what was happening with our loan. Also, we were asked for the same information that you already had. Overall working with ** was super! Thank you for our loan.

I am very happy with my experience with Prospect Mortgage. They were very informative and educated me on each step of the way.

Excellent service overall. Highly recommended!!

I have nothing but good things to say about Prospect. I've always had very positive experiences with them and the entire process. They were referred to me by a friend, and we decided to go ahead with the conventional 30-year mortgage because of their favorable ratings. The application process was pretty simple. I was provided pretty detailed guidance on what to provide and to whom. And during the course of that process, the loan officer was always in touch, keeping me up to date on the status of the process and how things were going. I recommend them.

Everything was fine with Prospect. We started out with one loan officer, had a couple of issues, then another loan officer took over, and did a fantastic job. Recommended.

** was able to get me a mortgage quickly and easily despite my low credit rating, then, after two years, he helped me refinance and save thousands of dollars on my mortgage - Thank You, **!

Great job! Thank you for getting the job done!

The Payoffs were short and that was part of the deal that they pay off this debt and they came up short, putting a hardship on us.

I am a single first time home buyer and I went with Prospect Mortgage mostly because of my loan officer. My interaction with her was awesome and my experience during the application process was good. She gave me everything I needed so it worked well. She answered all my questions and was very courteous. I would recommend Prospect!

They were great, I did not have a problem & were very efficient in paper signing. I did almost everything online. I recommend them to everyone.

I could not be happier with the experience I had with ** and his team. From beginning to end I was treated with the utmost respect - ** and his team were amazing. I did a 203k loan and the service and process was exceptional! I would recommend Prospect to everyone!

The lender did a fantastic job on this loan! I was updated as everything was happening and will definitely use her services again!

I was thinking to buy a house. When I call for the loan they put a last-minute trick on my loan. When I ask why they was doing that they told me that it was part of the process. I ask is the way you treat a Veteran?

Prospect is a great business. The application process was about four or five months of documentation and correspondence but it all worked out for the better. I had a great relationship with my loan officer and everything was done well.

Prospect Mortgage gave me outstanding service in both my original mortgage and my refinance! ** was a pleasure to work with and I honestly could not be happier with a mortgage company! Highly recommended to all my neighbors, friends and anyone reading their reviews!

** with Prospect Mortgage did a fantastic job. My clients were well-informed and able to get a great loan and home. Thanks!

We had a wonderful experience with ** at Prospect Mortgage. It was a challenging deal. And she kept everything together and got us to the finish line!

Excellent service. We were able to close on time.

The person I worked with was very good and thorough on all these thoughts I had. I never had to worry about him. I'd definitely recommend Prospect Mortgage. They're great.

Prospect Mortgage did a great job and they communicated well. They were exceptional in making things happen and letting us know everything that was going to happen.

Prospect Mortgage has always treated me and my family right. I have used them for my initial loan, and 2 subsequent refinances. I will only use them for my financing needs!

I was really frustrated and disappointed at a couple of different points throughout the process with Prospect Mortgage. The biggest issue was that within two weeks of closing, we went from having to put 20% down on the loan to 25%, which amounted to a difference of $50,000. That was a little bit tough to swallow. But, overall, it was a positive experience because of the fact that it was a difficult type of financing and they were actually the only ones able to give us sort of a clear path to closing, and I'm glad that it went the way that it did. I'm pleased that the transaction's over and I’m happy that Prospect was able to get us there.

I heard some good things about Prospect Mortgage, so I wanted to see what they had to offer. The application process at Prospect wasn't easy, but I think it was more on my part why it was never easy. The loan officers were really helpful and answered all the questions that I asked. They're good.

Great experience with Prospect Mortgage. They gave us a loan on a house that wasn’t conventional. The application process was very easy, and my loan officer was great as well and helped us out a lot.

I had an awesome experience with Prospect Mortgage. My mortgage guy had excellent communication skills which made the transactions very easy. I would definitely recommend them.

We lost our house that we were closing on because of this incompetent lender. They consistently lied to us and could not close on the date that was given. When the close date came they had not even order the appraisal yet. The frustrated sellers walked away and now we have no where to live because our rental was re-rented and we can not did another home in time. We also lost almost $1000 in preparation of closing on this home. Stay away from this lender!

Our representative was thorough and very professional. We were very satisfied with our experience and we were actually walked through each process in detail. My wife and I would feel very strongly about providing the very best recommendation for Prospect Mortgage.

I had a pleasant experience with Prospect Mortgage. The whole process went quickly and smoothly. Any questions I had were answered right away. I would definitely recommend them.

My refinance was difficult due to getting a divorce and owning a business. Like many women, I was not completely aware of the refinance procedure. ** was WONDERFUL and PATIENT with all my questions. He came highly recommended by a friend. I will now recommend him to anybody I know interested in refinancing or buying a home.

We are very happy that we went with Prospect Mortgage. Our loan went through so quickly and we never had any trouble getting a hold of our agent. Rob was very quick to respond to any of our question no matter what time it was. He was very knowledgeable and understood that first time home buyers do have a lot of questions and he helped us so much and made us feel very comfortable throughout the entire process.

I used Nancy ** to finance the purchase of a condominium. She was excellent to work with, she kept me informed and up to date on every step of the process. She was also very proactive in communicating with my real estate agent.

Tania ** and her team at Prospect Mortgage could not have been better! They know their stuff and are a very pleasant group of people to work with. The best way I can describe how much we appreciate what they did for us is to tell you that one day as I was walking down our staircase, I burst out laughing with pure joy that this was our home! We have Prospect Mortgage to thank for this!!!

Could not of had a better experience with Jeff ** at Prospect Mortgage! All correspondence to complete refinance was done in an efficient and extremely prompt manner. All Quotes were fair and very up to date with the current rates available. Jeff's staff are highly proficient...They were able to answer any questions we had, returning phone calls immediately. It was a true pleasure to work with such an upfront group!

It was a great experience. Prospect Mortgage gave me all the answers that I was asking and also the service was good. Their guy gave me the best answers, looking at what was the best for me. The knowledge of these people that were working with me was great.

I did a refinance almost exactly 11 months ago with my bank. It was a long and tedious process. With Prospect, it was just the opposite. They were on top of everything right from the beginning and they kept me informed. I was actually pleasantly surprised when I got the message that everything was approved and that I was to go meet with the escrow company to sign paperwork. There is just no comparison between this refinance and the previous one with my bank.

The transaction went great and smooth and fast but I am a first time home buyer and requested to be on a certain first time home buyer program because of a federal tax credit discount, and they put me in the wrong program and showed no care on how to get it fixed or help.

Super customer service! Five stars!

I could not be happier with the service I received from Brian **, Matt **and Ali ** at Prospect Mortgage. They were personable, professional and a pleasure to work with.

I am completely satisfied with the service and personnel that worked with me and would recommend this company without reservations.

At the end of everything there were issues all around except for with you guys. Adam was amazing. We will sing his praise and recommend him and your company to everyone we know! He was extremely knowledgeable and educated us and made us feel comfortable the whole time! We can't thank you enough!

It was great. Helped us through the process. I would recommend them to my friends. Plus they worked really hard to get it done quickly.

It was my pleasure that this mortgage company represent me with my first home buyer. They are excellent, very responsible and works on time; I'm so happy with Prospect Mortgage. I'm recommended it to all my friends who wants to buy a home...

Prospect was recommended to us. We were first time home buyers so not having experience with another company, it seemed like it was very good. The loan officer was great. We like corresponding via email and we'd always get a response from him the same day. They're also very flexible. Our closing date went past the rate lock date and they were accommodating in sliding that date without penalty. I would definitely recommend them to a friend.

As a real estate agent, it is important to work with good lenders. Megan has always taken good care of my clients. She is professional and always puts extra effort in making sure my client know all options available to them. She always looks at the bottom line, working it, so my clients save the most money.

Excellent service. Very responsive to my questions.

Amazing assistance from very competent Prospect Mortgage team headed by Diane **. Transaction was not without drama, but very smooth on the lending end. Lots of support and immediate communication from the entire team. My sincere thanks for another job well done. I'll see you again!

The application process as a first time home buyer was very easy. Everything was done online and it all went pretty smoothly. The loan officer assigned to me was really good and very friendly. He took care of me.

My realtor told us about Prospect Mortgage. I went with their conventional loan program. It's been great because if they ask us something, I responded and if I asked a question or needed some information, they'll be sure to get back to me in a very timely manner. Phil, who I think was the manager, made sure that he called me and I was so surprised. It's been awesome with them. That's why if I had to recommend them, I would definitely do it.

Working with Lemonia ** at the Jackson, CA location was really a pleasure. She was expedient, thorough, and made the entire process very easy for my wife and me. Thank you goes out to her and the entire "Prospect Mortgage" team.

The process was trouble-free and fast. Ms. ** and her team were great AGAIN!

Tracy ** is an EXCELLENT loan officer. She and her company went above and beyond the call of duty to see my loan process through. She assisted me with any and all things needed to make my loan go as smoothly as possible. I wish I had more money so that I could do more loans with her and Prospect Mortgage.

They really worked hard on loan and good communication.

You made my refi quick and easy. I wish I'd known about you years ago!

The personalized service was definitely outstanding, great follow up. I have to be honest that I'm not familiar with all paperwork and documentation needed to buy a new property but Prospect team were extremely supportive-- made very simple process. Thank you!

I had an extremely amazing experience with Prospect Mortgage. If there was a 10 scale, I would definitely give them 20. I refer all my friends now to Indu because of how great of a job she did and the whole team. They’re always on it and never left me in the dark.

Prospect funded the mortgages on my property purchase and everything went extremely smoothly. Everything was in line with the costs estimates that I received and there was very little information required after the initial submission. The key people stayed on top of the process and facilitated the loan to completion.

Prospect ensured the process was fast. And throughout the process they took care to explain the process, including when and why certain events were occurring and was evidence that the lender values long term relationship with its clients. They were very good.

Sean was more than I expected. He was extremely helpful. He made us feel as if we was special. Sean is a great example of what a loan broker is supposed to be. I will most definitely recommend him to anyone buying a house. Thank you Sean.

Vince, our loan officer, was a good guy. I know he worked on our loan during his vacation and made it work for us. He said that our loan specifically was a tougher one because of our financial situation. He showed us all the different options there was. I worked with two other loan officers before him that I couldn’t stand so Vince definitely was my favorite of the three and I’ve already recommended him to a lot of people. It wasn’t an easy thing to do but it was good because the people at Prospect Mortgage were very organized and well-prepared.

We got our house because of Prospect and I'm happy and grateful for that. All the issues that came up, they definitely took care of it. It was a good experience. I just got a lot of back and forth that seemed unnecessary, but overall it wasn't bad. They did get the job done and jumped a lot of hurdles. They seemed like they actually did go out of their way a little bit.

Thank you for making our sale go smooth and quick.

Outstanding! The best service you could ever ask for during a hectic, confusing process. Thank you Vince ** for your dedication and tireless work ethic!

After I purchased two properties, Carly **, my realtor, told me about Prospect Mortgage. The loan officer was very knowledgeable. I also used Dennis to refinance my home and I had a good experience with that on my previous home. You obviously would say they know what they're doing. They will guide you as to what direction is best for you, how it is going to be more cost-effective especially and that plays a big role when you purchase a home.

This is the fifth house I have bought and without question, by far, Prospect Mortgage has given me the best experience I've ever had. I spoke with a couple of lenders while we were purchasing a house and actually got some good faith GFEs from several of them. My real estate agent recommended Prospect Mortgage and to be quite honest, it was Judy ** that won me over. In talking with her, it's going to sound kind of corny but I believed her. She was really sincere and knowledgeable. I tend to be a person that goes with my guts and Judy knew what she was talking about but I also liked the way that we interacted.

I have nothing but positive feedback to give about Prospect Mortgage. It was very easy, stress free and the staff was absolutely wonderful. James made getting a loan to buy my home so easy! Thank You Prospect Mortgage. I love my home!

Jim ** was extremely competent and won our business as the number one out of 4 competing lenders. I have done business with Jim before and he continues to impress.

Both Sean ** and Lee ** were always there to answer any questions I ever had at any time. And if they didn't have the answer they would find out and return my call. They are exceptional.

I would highly recommend Prospect Mortgage and Nick ** as an efficient lender. Throughout the process of getting my credit score higher, gathering documents and waiting for a closing date, my lender excelled in keeping me informed every step of the way and was always patient and encouraging. My son and I love our new home and I am glad I chose Prospect Mortgage.

John ** did an amazing job and went the extra mile to ensure I received a mortgage. He was dealing with medical issues and still found the time to take care of this mortgage even though he should have been resting. He is truly a good person. John and Prospect Mortgage got the job done when I doubted it was going to happen. Thank you, John and Prospect Mortgage!

The agent/employee I worked with, Matthew **, was professional and yet very likable. He made the whole tedious process seem like a walk in the park. I would highly recommend this company to anyone in need of mortgage/financing services.

Prospect Mortgage was wonderful to use - they helped us every step of the way. I would definitely recommend them to everyone!

Steve ** was great. Experience was excellent.

Prospect mortgage made my refinance easy and carefree. I would highly recommend them to family and friends!

I was trying to purchase a home so I decided to look into getting a loan. My realtor told me about Prospect Mortgage so I went with them for the first-time home buying. Application was not that hard and I think if I had more time, and not being winter, I would have explored my options. Also I had only spoken to the loan officer once and then I worked with his secretary since he really handled everything through his secretary. I should have been working with her... I don't know if that's how things work there, but I liked her better. If anything, she should be promoted to be loan officer (her name is Carmen). That aside, I'm just glad that everything went through with Prospect.

There was referral from another local lender that Bill, my representative, was one of the best people to go to for a 203k renovation loan. It was easy applying with Prospect Mortgage. The loan officer was great and worked really hard for me. We had a lot of difficulties with the house and there were a lot of complications but they worked very hard to get them sorted out. I was very impressed with the hard work and dedication from Prospect Mortgage.

I recommend Mike ** and Prospect Mortgage to everybody I come across. Mike stayed in constant contact with us and he pointed out some things that we didn't know along the way. He went above and beyond. It was very awesome, very pleasant.

Julie was amazing. She never gave up and helped us every step of the way. Julie explained things fully and worked hard to get us in this home and with great rates. We would highly recommend!

Prospect Mortgage was referred to me by my agent. My agent went with them but I went to a different lender and it didn't work out. So then I signed up with Prospect and went with a 30-year fixed loan program. The application process was pretty easy and faster compared to the one that I was dealing with for the past two months. If my loan officer was not around, there was a next person taking care of me if I wanted answers from somebody. My closing was on the 19th of December and I had got in touch with them exactly the Thanksgiving week, so within two or three weeks, all of my paperwork and the required documents was done. Prospect Mortgage has pretty much easier and faster process compared to anybody else.

Our mortgage paperwork was expedited so that we could make closing date, and make sure we didn't lose our new home!

Felt pressured to escrow property tax, agent citing not doing so will increase - 15% increase - in rate. We weren't sure whether it is true. In the beginning, told that the agent was a loan broker but he turned out to be an in-house agent. Big disappointment especially when you find it out at the closing. Other than this, overall service was good.