Homebridge Financial Services Reviews

The whole team at Prospective Mortgage were great. Everyone was on top of everything which made everything run so smoothly. They were so friendly and were always willing and available to answer any questions. Thanks Lizy and team!

Third time financing with Prospect. Always have the most competitive rates available and they operate very efficiently. Aside from some delayed responses at times early on in the process this was another very smooth transaction.

Our mortgage experience was great. Brian was great during the whole process, he always answered any questions we had. He helped get us preapproved and got us our letters quickly as we needed them. We would definitely recommend Prospect to friends and family.

Prospect was great. This was our first house and we were worried about the process. Prospect helped us through the whole process and were clear about what they needed and what they were doing.

They were helpful. I saw another lender and they were not helpful. I rate Prospect Mortgage excellent. Brian was good and made it easy. He was always there to answer any question and called me for anything he needs.

I learned about Prospect Mortgage through one of my managers at work. They did great stuff for him and he got his house quickly. They were very accommodating so I trusted them. The application process was super simple. I didn't run into any problem and they were really helpful the entire time. It was very easy. Their loan officer was fabulous. He got in contact with me all the time and answered every question I had even when he was on vacation. Everything was just great.

The staff of Prospect Mortgage are professional, and I'm satisfied with them.

I was referred to Prospect Mortgage. They got me the lowest rate compared to two others. I shopped three vendors and they had the lowest rate. My lender, Darin **, was absolutely excellent. He walked me through everything, provided a very good service, and I didn't have to ask any questions at all. He took care of it for me. It was very easy. My loan officer was also absolutely excellent as well. All the information was provided and everything was explained thoroughly.

I refinanced my house with Prospect Mortgage because I knew a friend who’s a loan officer and she has helped me before. I’m very satisfied with them and they answered any questions I had right away. The loan officer was professional, courteous and knowledgeable. They’re very easygoing and knew anything I needed.

HomeBridge was a nightmare to work with. They wouldn't answer questions or provide documentation that I requested. They were very rude and unprofessional. One employer called me a liar and went to my place of employment and talked about me. They provided documentation with my signature forged on it and got very rude when I said I never saw it before. Do not ever work with them!

Worst customer service from them. Their office is in Fremont. After putting down 20% of the loan, I was told my interest rate will be 4% fixed (April 2012). Instead gave me 3.25% fixed for 7 yrs. The notary public comes to my house with two loan papers. One with 4% and the other one with 3.25%. What a strange people working for prospect mortgage.

A buyer for my property chose Larry ** at Prospect Mortgage for his mortgage, and presented Larry's pre-approval letter with his offer on July 26, 2014, which I accepted based on Larry stating the borrower could achieve the needed financing, and could close by August 21. The buyer told me he chose Larry because they are close friends through a previous situation, and Larry told him he would do anything he could for him in the future following that situation. On 7/31 Larry sent me an email stating the buyer was definitely preapproved and that the loan file should be a fairly simple file with normal turn times.

Horrible! They lied to me. I worked with Don **. He lied to me and was so dishonest with me. He told me I was pre-approved then I found I was not and he had lied to me. This caused me to lose the house I was in escrow over.

I bought my first home in May this year and I am very please with the loan officer at Prospect Mortgage in White Plains MD. My experience with Prospect Mortgage via Bill ** and his team was great and totally opposite to what others have mentioned on this website. I was impressed even after my first meeting with them. Being a first time home buyer they were very helpful and informative. With my short credit history and not excellent credit scores, I am very satisfied with the rate they offered me. They helped me to close well before decided closing date. I would highly recommend them to everyone.

We called around to mortgage companies starting in January 2014 to start the process of buying a house. We had to declare bankruptcy in 2009 due to my husband being in a bad accident and unable to work for almost a year. In that process, we lost the house, too. We were calling around to mortgage companies to see if they did the "Back to Work" program that allows borrowers to purchase a home 2 years after foreclosure if they had extenuating circumstances. That was the first words out of our mouth to this company who said they knew all about it and could definitely help us.

For almost 5 months, we carried an approved rehab loan from Prospect Mortgage out of Schaumburg, IL, for a house that we were in the process of buying. They claim they are the foremost in rehab loans. What they are foremost in, is lying, wasting your time and money, and leaving you flat without the house for which they said they were giving you a loan. The rehab loan was suppose to be for a Homepath house.

I just realize how unprofessional this people are. I am not recommending Prospect Mortgage co. for anyone out there in any states or any areas in 50 States in US. JUST REMEMBER do not go to Prospect Mortgage Co. try to get the loan somewhere else not with them. They will turn you down, and waste too much of your time and money. They are all unprofessional loan office, processing, communicate, management, and underwriter. Prospect Mortgage is not recommended for anyone's out there. Try to get approval for the loan and you will disappointed the way they services, delay of your time. IF you go with Prospect Mortgage you will never buy the home that you always want for your family. They will turn you down at a last day or minutes after they said everything will be fine. Do not trust them.

As a Realtor, I work with many mortgage brokers, but Kris ** has to be the worst! We almost lost the closing due to his lack of attention to the paperwork. The closing was delayed for 24 hours due to his errors. He lied to my client about too many things to list here. In the end, they promise the moon, but can't deliver. When we finally got to the closing, he said he couldn't make it to the closing as he was "at the bar having a beer with his co-workers". This is as we are still scrambling around trying to finish all the paperwork at the attorney's office for the very delayed closing. Amazing arrogance and attitude. Stand clear of Prospect Mortgage and Kris **.

Homebridge Financial Services, in the attempted purchase of a home in Glendale AZ 85303 (COE was to be 5/29/2014), waited until 2 days after close of 30-day escrow period, until my family was without a home due to vacating our rental home in good faith, to deny us on our home loan due to what they say was lack of verification of employment (when we provided them with VOEs, W4s, W2s, Tax Returns, letters of employment), a four and a half year old foreclosure (the loan officer for the company, who was fired for admitting we were wrongly treated, says this was not a valid reason and that the industry standard is three years for that to be an issue), and insufficient income (the loan officer said we would have been able to get a loan on my income and half my wife's income, and says Homebridge is lying on this issue as well).

Where do I begin. Left another mortgage company due to issue with wife couldn't be on loan due to a past and they couldn't give me a loan due to loan debt to ratio of income due to child support. Called the broker immediately because I started dealing with him earlier, explained situation about child support and he said he can approve the loan. Also was under contract and had to have a commitment letter by a certain date. Again no problem. Well as it got closer he says he didn't know of having the commitment letter by a certain date and my realtor also told him. Then after tons of paperwork which he had previously which still hasn't ended 45 days later. Well missed closing date first time, no conditional letter and had to get 3 week extension and guess what still missed closing. So many issues two weeks before final closing, says the debt to income ratio was over due to child support. Well again this was discussed and it was on pay stubs and he says he missed, well then had to pay off cards and many other things to make ratio.

How many times can you change a closing? How many times can circumstances change? How many times can you have a problem? I have been a Real Estate Agent since 1991. There have been many closing that have had problems. But Prospect Mortgage, you are totally unprofessional, unbelievable and downright the worst mortgage company I have ever done business with. The worst, and for my first time buyer a total nightmare for a 24-year-old homeless young lady with outstanding credit and a great job. You kept delaying for 3 months. When she could have closed with someone else in less than 45 days. It is 3 months and nothing but excuses after excuses and more delays.

I experienced everything other reviewers have with Prospect Mortgage, Fla. Even down to the daily email and phone calls or two. Often Billie would call after sending an email to discuss the same information! So much paperwork requested with duplication!! What was even worse is their wanting to know if I would be disabled for a lifetime! I wish I had read these reviews before choosing this company! Turn and Run! No prospects here!!!!

I encountered Terry ** the loan officer after I pulled out from completing my loan application. She called me up directly and promised that I can get the loan. After disclosing I had a Short Sale history from almost 4 years ago, she never answered my phone calls and emails. It took at least two weeks and my consistent emailing her as a tracker of our conversation. Finally she replied and confirmed that I cannot get a conventional loan because of the SS history. I just realize how unprofessional this people are. I am not recommending Prospect Mortgage co. for anyone out there in the Jacksonville, Florida area because of poor service and communication with clients. Is there a negative star? Please insert for me.

0 stars if I could. Run the other way if thinking about using this agency. Rod told me from Day 1 that, after looking at my dad's credit and income, he didn't see a problem. More than TWO whole months later and hundreds of papers being faxed/scanned/emailed, he decides to call me and tell me my dad did not get approved. With all due respect, if you have 8+ years of experience, then you should be able to look at someone's credit and debt-to-income ratio and, on the spot, be able to provide a professional opinion as to if they have even a remote chance of being approved or, at best, be honest and let them know, "Hey this, this and this may be a problem, do you still feel comfortable continuing the process?".

I should have known that Prospect Mortgage was too good to be true and walked away. After the first month of sending in hundreds of pages of documents and repeating the exact same experience almost every Thursday so that we were scrambling until Friday evening. Then we were told each time we did something wrong which had to start the process all over again or it had to be resubmitted to Underwriting. These were all tactics to prolong or justify their inability to process our loan. We stuck it out for three months and paid for the appraisal, home inspection, two times to have the house un-winterized for the inspection/appraisal and five extensions at $375 an extension. Now the contract is expired and the house we thought we were moving into is going back on the market so we can start the process from the beginning. Stay away from Prospect Mortgage and RUN, don't walk the other walk if anyone mentions their name!!!

What a horrible thing to do to someone. Terrible horrible service. Roy ** was my sorry loan agent. Can I add he did a terrible job? Four months in escrow, poor customer service, then denied loan 2 weeks after being approved. He knew I had a per diem of $30 per day. He gave me a loan approval 4 months into escrow then two weeks later, he said that even though my ratio for lending was appropriate, they denied my loan. They did not want to do the deal, no further explanation offered and he said that my appraisal money would not be refunded. This was just a scam to get the appraisal company some business.

Just curious as to what happened with your house? Husband and I were supposed to close on Monday after 6 weeks of docs and docs of emails were sent. And its pushed back a day???? Gut feeling is telling something is off. In Mass too.

Anthony, Erin and Xio, if that's really your names... These are the people of Prospect Mortgage CA... They pre-qualified us. We are flooded out of home with 5 grandkids... We fell in love with an old house owned by an old Veteran in the Nursing home. We made an offer, it was accepted. We had to move heaven and earth for Prospect faxing 100s of documents, on multiple occasions. Our kids picked out their bedrooms. The assessor said it needs to be scraped and painted and 2 safety plugs put in. We did that. They ask for more documents, we sent, all in good order. They congratulated us on loan if we did these conditions, i.e., send driver's license copy, SS cards, etc., all done. Closing date given, bought used furniture and wallpaper to fit home. Closing date bumped, 2 more items asked for - 1-year auto insurance payments and same for electric bill - all faxed immediately in good standing. Weeks go by grappling with multiple closing dates, real estate lady sends angry letter. I call Anthony. I call him again. He says it didn't make final underwriting. I had much to say to him. Now I go TO MY LAWYERS!!!!!!!!!

You will be pre-qualified... You will find and fall in love with a home after being flooded out of your old one. Your children will pick out their rooms. You will be congratulated on your loan, given closing dates, be charged max on fees and cost. You will pay off old bills, move the heavens and earth, fax a hundred papers, jump through dozens of hoops, then they will crush your dreams. RUN THE OTHER WAY... SCAMMY TO THE MAX.

Was dealing with Prospect Mortgage in MA with no problem. When I was transferred back to PA, decided to use Prospect Mortgage still. Had to change offices. New office was in Delaware. Gentleman there wouldn't even come to me for application. Any questions I had were never returned. Had to call multiple times and also emailed with no answers. Then when it came time for appraisal, they took payment and then didn't hear anything for weeks. Finally when I did reach them weeks later told me they were having hard time finding someone to do appraisal. After getting upset next day I get call from appraiser looking to schedule. They always seemed to need more and more paperwork. Must have faxed over 200 papers and still wanted more!! Finally after 6 weeks after appraisal was ordered came back low. Deal was dead!!! Never will deal with this company again!!!!

After over a month of being jerked around by their person, I decided to simply finance the property through a different avenue. I simply could not take the stress of the constant harassment. I notified this man that I was no longer borrowing money from Prospect Mortgage. Yesterday, I got a letter from them denying the loan! I had already cancelled it! My credit scores are very high and I feel that this was done as retribution and to purposely damage my credit. I had private reasons for trying to go through a mortgage company instead of the alternative route I ended up taking even though it was going to cost quite a bit more. In the end, I just could not take the stress - I have stress related health issues - and had to go the alternative route. I did save a lot of money by doing this. I plan to follow up with phone calls and letters to their headquarters. Of course, they timed the letter so that it would arrive on a Saturday, causing me more stress. I also plan to notify the BBB. I hope I do not have to take legal action to resolve this. In short, I would not recommend this company to anyone.

After two extensions because lender paperwork was not complete, and at the date of closing we were informed that the underwriters had declined the application due to an accounting practice error in our bank statements. We had spent over three months providing information, documents and three house appraisal inspections at our cost. Our representative vacated her desk for two weeks without notice or providing a replacement, and also did not accomplish paperwork in a timely manner due to "staff resignations". An assistant of our mortgage representative asked for and then lost documents. He also provided critical false information as to how we were managing our bank accounts. We were not provided adequate guidance as to the process as first time home buyers. We were lied to when the broker either forgot to or failed to lock in our interest rate when she said she would immediately after the appraisal and accepted offer. We lost the house.

After jumping through hoops and "have to have this now" emails requesting items that had already been submitted, after being told for 2 1/2 months we had the loan, after spending an inflated $700 for an appraisal (because it had not been ordered in a timely manner) and $275 on a property inspection and $175 for and ILC for the title company, after 3 extensions granted by FNMA, after missing closing dates 3 times, after we laid on the processors desk for weeks with no attention, we were told on the last day of the last extension that we didn't qualify and Prospect Mortgage couldn't finance the house for us. They took a life affirming event and brought us to our knees. They are now on the top of one list and the bottom of the other!

We were told several months ago, we could get a pre-qual & and a commitment for a new FHA mtg. First call, we can get it done or call back in a month or so???? More **. Have left several messages and no response. To date, our scores are above average, I would suggest looking for a reputable lender that knows the business or a good referral from a friend. They claim they are the largest FHA lender in the country, more **. We are now working with a national bank, they won’t waste your time & money.

Recently, I contacted my current lender to determine whether or not they participate in the HARP. Unfortunately, they do not. Even more unfortunate is that they have contracted with Prospect Mortgage to handle all of the refinances. On my initial contact with Prospect, I was not impressed at all with the person who answered the phone, plus the fact that they refuse to even provide a quote on the interest rate available & the closing costs unless you provide them with several pieces of personal & financial info along with your SS#. I refused to do so, yet they somehow still managed to pull my credit report without my permission. They then called me several times a day, daily for well over a week, until I told them to stop harassing me.

First of all, let me say that in 24 years in the business as a realtor, I've never written a review, filed a complaint or said anything publicly negative about a lender. However, there are exceptions to the rule. Prospect Mortgage, in my professional opinion, has the slowest and most unresponsive underwriting I've seen within the industry. I had two clients told their scores met their guidelines, only to be informed in the end they would both need their scores raised to 640 or better to qualify. This after three to four contract extensions, pleading with the listing agent not to terminate the contract when they were well within their right to do so. Well, never again. My advice to anyone looking for a loan - don't buy into it if the loan officer tells you they can do a 580 credit score, because the underwriter has the last say so. Work on getting your credit scores up to 640 or better and choose your lenders carefully. You will have fewer delays and headaches as a result.

I was seeking FHA 203K and fell upon Prospect's website. I put in a request for more information and was greeted by a nice fellow by the name of Jarrod **. I gave him all of the information needed to get my application started and after that, he has yet to call me and it has been over a week now. I called him 3-4 times, left two messages, sent him emails, and nothing. He was extremely unprofessional and I do not recommend this broker. There are other mortgage brokers who will lead you to where you need to be and if you don't qualify, they will tell you, not avoid you. Not worth your business.

We are in the process of purchasing a house using a 203k FHA Loan. Our loan officer has delayed the process on multiple occasions. From the beginning, we told the business that if we did not sign by a set date, over 2 months away, we would be charged a $100/day per diem. They assured us that this was more than enough time to get through the process. Throughout the entire process (beginning with the updating of all the needed documents for approval) either the loan agent and/or the company in general consistently had multiple delays in any and every involvement. We would submit everything requested and be told to await the approval, only to hear weeks later that we needed additional docs which we understand, but why did it take so long to let us know? Once we got farther along, we needed the appraisal to be completed. Once we gave them all of the needed contractor packets and everything was in place for an appraisal, our loan agent took over a week to even schedule it.

Our realtor suggested Prospect Mortgage, as they had a real estate office. Since we didn't know any better, we said okay. We're trying to buy a condo via FHA loan. Kevin said that was one of the two options and asked if I wanted conventional or FHA. I picked FHA, as it required less down. He asked for my personal finances, ran a credit report and said, "Go make an offer." That's when it all went downhill. We made an offer on May 22nd 2012. It's August 1st and we still haven't gotten FHA approval. Kevin blames the seller/seller's agent for not getting the documentation in. My attorney has bent over backwards to provide paperwork.

Like so many others here, I can only say that Prospect Mortgage literally sucked the excitement out of the process of buying. From the very beginning, Ray ** was incapable of returning phone calls or even sounding like he knew what he was doing. After supplying volumes of paperwork, we received an email Friday evening telling us that we needed to supply something else. We were told 3% down and our contract was written for 5/14 mortgage commitment and 5/28 closing date. On 5/10, I reminded everyone at Prospect, including Gavin **, head of compliance, that we were due to have commitment by the 14th and that I had yet to receive anything. On 5/11, I reminded everyone again. At 4:30 pm, on the 14th, I sent a scathing message to everyone, which was then met by Ray who angrily told me how hard he had worked for us. He had told the underwriter that we would go 20% down and that my wife would give me additional money to make the closing! All without consulting us at all! We agreed, as we were set on wanting the house, and we told him that we needed the commitment letter to supply to FNMA.

I just closed my 2nd home loan and used Prospect Mortgage. I was referred by my real estate agent. I hadn't heard of Prospect at that point, but I was unsatisfied with my bank already. They gave me this big list of documentation upfront and told me that would be 90% of what they would need. They also explained that in this lending market with investors, they have to be very detailed in the paperwork and they can't assume anything. Knowing this upfront made this transaction so helpful. It's disappointing to see not everyone had my same experience but I would highly recommend them. They told me how quick I wanted to close my loan depended how long it took me to get them the needed paperwork. Let's just say we closed a week and a half early.

I am also relieved to find that I'm not the only one going through hell with these people. Prospect has sucked every ounce of excitement out of this process for us and it just keeps getting worse. My fiance and I attended a home buying seminar that was held by Prospect to learn more about the process. At the seminar, they claimed first time home buyers were their preferred clients, that they "loved walking new home buyers through every step of the way." You would have never known how unprofessional they really run their business by attending that seminar.

I was pre-qualifed with prospect on 1/25/12. Here it is 5/10/12 and I received a phone call from Stephen ** out of the Dallas branch that my loan has been rejected, due to a tax error on a 2011 form. These forms were sent at the end of February and beginning of March. Even though I have a commitment letter dated on 4/11/12, I was still rejected. I provided them with everything they asked for, paid off a collection and my earnest money looks like it is going to be kept by the seller. This whole process has been so frustrating, the loan officers I was working with lack communication and professionalism and were let go about three weeks ago. So since then, I have had to go out of my way to contact a processor in New Jersey. Communication with this company is horrible. Their system is set up to fail. I am here in Texas, my documents were being sent to an office in Southlake, then forwarded to an office in New Jersey which then is sent to California.

This mortgage company contracts with C2C Appraisal Co. Their appraiser made several mistakes on the appraisal and left off several things along with several miscalculation. She placed the value of my property over $20,000 lower than the asking price. The buyer felt the value of the property was on target for what we were asking and so did their realtor, so they filed for a review of the appraisal. And the mortgage company denied the appeal and would not send the appraiser back out to fix the mistakes she made. It sounds like a low ball scam in place to rip off the sellers between C2C and Prospect Mortgage company. In the end, the contract was voided, buyer and seller both lose. I am stuck with a crap appraisal for the next 90 days and can't sell the house for the real value it holds and the buyer has to start all over looking for a new home. A bunch of **. Oh and it took the mortgage company 10 days after the appraisal was complete (one week before closing was scheduled) to notify anyone of the shortfall. Really? This is the kind of thing you notify buyers/sellers of ASAP, not 10 days later!

After reading all these reviews (which I chanced upon accidentally, I couldn't find anything when I googled "Prospect Mortgage reviews"), I am so incredibly happy to have pulled out of dealing with these guys. Like previous reviewers, I had several red flags. What the loan guy (Jarrod **) didn't know, he ignored and talked his way around it. I asked if I could get the first time home buyers grant with HomePath Loan, he said, "I don't think so. What does it matter anyway, you have money in your savings so just use that." This was an unacceptable response.

My wife and I were looking to purchase our first loan and were basically misled by all parties involved namely Indu **. We were led to believe that we would be approved for a loan and told in the beginning of the process that we should have no issues. Even when difficulties arose, we were still told that we would be able to schedule a closing date, but it would just take more work to get it done. Needless to say, we missed our original closing date and had to request an extension and was still being given the runaround, little to no communication at times. We recently discovered that someone from the company namely Samantha **, suggested to our realtor that she knew the loan was in jeopardy from the beginning and still we were not made aware until after we've spent time and money to ultimately be told that the loan would not be approved. We were always honest and efficient during the process, but was not treated with the same professionalism.

If you happen to be paired up with this outfit by your realtor or if you are even considering doing business with Prospect Mortgage, run the other way fast! We recently bought our first home and should have done our homework better, before we ever agreed to work with these people. Our realtor even explained to us at closing that in the 25 years she has been a professional real estate agent, she has never experienced anything like the events that transpired throughout our process and the length of time it took them to complete our application, and get to closing.

Prospect Mortgage is disorganized and inept. If our deal closes it will be because of our tenacity. They have consistently sidestepped questions about what they are doing to complete our transaction, which in my opinion is tantamount to dishonesty. We will never use them again and if we weren't so close to closing, we would fire them. This has been the worst home buying experience either of us has had.

Lee ** at Prospect Mortgage told us a bunch of lies. He kept promising us an interest rate he could never deliver on. When it was time for our closing, he undelivered again. He then said, after the closing, that we could refinance for the promised rate at no additional cost. Well, he never returned our calls for weeks and then quickly left the company. After we hunted him down at his new mortgage company, he then referred someone else, Erica **, who was also unresponsive. This was the most unprofessional group of people we have ever worked with! And this was the most stressful time of our lives. You could not pay us to use Prospect Mortgage again.

Sadly, the complaints above are true - take it from a former employee. I was hired to work for a man that was out of the Scottsdale office, he happens to be married to the area sales manager. I started 8/1/11 and gave notice 10/7/11. They have yet to cancel my NMLS# in the National Mortgage Licensing System and they have yet to pay me according to terms.

They don't deserve any stars. I was convinced by Prospect Mortgage that by using them as a lender, I would save on time and fees. Neither of those statements are true. After being told we could close three weeks ago and still not being able to close on the house, they are still not any more helpful than they were on day one.

If there was an option for 0 stars, I would have chosen it.

I strongly believe Prospect Morgt lender is in cohuets with American Home Mrgtgage servicing (bank)is commiting fraud. Lita Delgado-Mcocollum strong holds clients, comunicates upcoming clients offers to seller to gain money for the seller due to the seller owning interest in Prospect Mortgage. We had an accepted offer and then once I told her i was still going to use my agent, suddenly the "management" at the bank changes there mind and wants to take property back relist for more. Not to mention she knows the other people coming in to get quailifed to make offers. Never seen a more slimey company and loan person as this and neither has my loan officer, realestate agent or even the listing agent for the bank she is qualifing for. I want to formally write something on her credentials let me know what step i need to take. Thank you

I am a first time home buyer. I finally found an REO home that was in my price range and capabilities to repair. My realtor (the listing agent) recommended Prospect Mortgage as they were pre-approved and could do the financing with no appraisal that would save me about $500.00 on my costs. I have an A-Credit so I have no problem to finance--and it's a small mortgage.

Recently, we purchased a home in Tucson, AZ at a REDC sponsored auction. We were required to use one of their preferred lenders - as these homes were already on the 'loss' statements for other banks and Fannie Mae. So, by using their preferred lender; we would be closing within the 45 days REDC required.