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CitiMortgage

CitiMortgage
Overall Satisfaction Rating 1.19/5
  • 5 stars
    9
  • 4 stars
    2
  • 3 stars
    6
  • 2 stars
    31
  • 1 stars
    389
Based on 437 ratings
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        CitiMortgage Reviews

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        Page 1 Reviews 1 - 10
        Rated with 5 stars
        Verified Reviewer
        Original review: March 3, 2020

        They were so easy to work with. It was incredible! I have tried to work with other companies but they were way too complicated! Repetitive questions and overkill with the paperwork! Citi Mortgage was very easy to work with!

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        Rated with 5 stars
        Verified Reviewer
        Original review: March 2, 2020

        I have had loans with them in the past. They are good. Great customer service and will treat you like family..They are a top ten to me. They work with you to help you get the loan you need and the payment are in your budget. I love doing business with them.

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          Rated with 5 stars
          Verified Reviewer
          Original review: May 19, 2019

          When it was time for a refinance Citi had already decided to offer me an option that saved me hundreds of dollars per month without adding to the term. I would call that really good customer treatment.

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          Rated with 1 star
          Verified Reviewer
          Original review: April 3, 2020

          The representatives not easy to work and too complicated! I have to repeat the questions and did not got any answers! CitiMortgage representatives need to listen more and redirect customer to the right departments.

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          Rated with 1 star
          Verified Reviewer
          Original review: March 13, 2020

          Unprofessional, took months to get it set on automatic payments which resulted in late fees and a mark on my credit score. There is no branch or human person to talk to in the I'll area. They barely speak English.

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          Rated with 3 stars
          Verified Reviewer
          Original review: March 8, 2020

          Next time I decide to finance anything probably will be with another company! That's all! Would not recommend them..I a very bad experience from start to finish! Not very understanding and lies to customers...Once again that's all that I'm saying....

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          Rated with 2 stars
          Verified Reviewer
          Original review: March 1, 2020

          Citi Mortgage contacted me a couple of years into my mortgage and offered a re-fi for a really good interest rate. I went through the application process and was give a tentative approval. Then while waiting for the final closing, without warning, I was sent a notice of rejection and the loan was cancelled without notification. The reason they gave was lack of adequate income but they had somehow missed the approved income and the person who wrote the mortgage was on vacation so the cancellation was not caught. I had to escalate the problem to the next level manager who, after several calls and explanations, finally got my mortgage approved. Closing then took another month. Then, a couple of years later Citi sold my mortgage to another lender.

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          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 19, 2020

          My estranged husband made arrangements to pay past due of 2200 in Dec 2019. I never heard from them or got a certified letter stating that he never paid it. When he asked for amount he asked to include Jan also. Well Jan 15 2020 I got served with foreclosure papers. When I called upset trying to tell them I never got informed of him not paying if I did I would of somehow paid it myself, for I’m not losing my home over 2700 (now this is the amount). She was short with me and said basically pay the amount or the steps will proceed in foreclosure. How unfair!!! I have had the house with the first mortgage since 2000. And I’m in good standards with them.

          I’m full of anger, and distrust. I think I should of gotten a certified letter stating that my estranged husband never paid and to call them to make arrangements for help to get caught up. I was never offered that! So here I am googling how to save your home from foreclosure. Remind you I live check by check like most Americans. So I can’t afford a lawyer. And it’s just me and my dog. I feel like they are swallowing me up. I worked hard for what I have And I don’t want to lose my house because they never informed me of it remaining delinquent.

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          Rated with 1 star
          Verified Reviewer
          Original review: May 12, 2019

          They sent me papers without my consent to sign for a lower payment in 2008 (during the recession). I did not know at the time that it was to pay off the interest and hardly pay any principal. I still have the paperwork where erroneous people signed the paperwork. Remember, nothing was discussed to me at all. The mortgage has been taken over by yet another servicing company. The mortgage was kept the same way where 95% is paid towards INTEREST and the other 5% is paid to principal. It was not that way initially.

          4 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: May 11, 2019

          Scam- just the wealthy ripping off the 99%! Homes used to be bought outright- lobbying firms bought congress and now they want to steal your homes through reverse mortgage. Come on people- fight for your right to party!

          2 people found this review helpful

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            CitiMortgage Company Information

            Company Name:
            CitiMortgage
            Website:
            www.citimortgage.com