Citi Mortgage

Citi Mortgage

 4.1/5 (484 ratings)
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Written by Taylor Sansano
Edited by Sally Jones

About Citi Mortgage

Citi Mortgage (NMLS #412915) is the mortgage lending arm of Citibank. Borrowers can obtain a primary mortgage or refinance their existing mortgage through a variety of loans. Existing Citibank customers with eligible balances may qualify for special pricing. Citi Mortgage shows current rates online and offers its SureStart preapproval process so you can shop for homes with the lender’s backing.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
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  • 2 stars
  • 1 stars

Pros

  • SureStart preapproval
  • Cost-saving promotions
  • Affordable HomeRun Mortgage product
  • Financial industry leader

Cons

  • No USDA loans
  • No home equity loans or HELOCs

Bottom Line

Citi Mortgage, backed by Citibank, offers transparent rate information and multiple loan options. Current Citi customers are eligible for unique discounts and benefits. Citi Mortgage does not service its loans; borrowers work with Cenlar FSB.

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Page 2 Reviews 10 - 40
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 19, 2021

I started the process of refinancing my coop on September 19th and after submitting the required documentation weekly/monthly and not hearing for a couple of months I started to reach out to my loan officer after the Thanksgiving holiday. After speaking with him in early December and insisting he look into what the delay was, he informed me that there was an issue with the coop lease. I requested a refund at that time and was told I couldn't get a refund because the issue was on my end. I reached out to my coop management to be told there were no issues with loans and Bank of America and Chase were processing loans without any issues. When I reached back to my loan officer and advised him of this and requesting a full refund I was told I couldn't get a refund because it wasn't Citibank's fault. It was on my end.

For the next 30 days after going into my 5th month of this process I again requested a refund after both my loan officer and his manager were non responsive and were not communicating the status of my loan. Obviously, someone dropped the ball and didn't do their job as I had to do all of the investigating to find out what was going on, very frustrating and unprofessional way of conducting business. I was not refunded all of the the moneys. I was only refunded their upfront fees, however I lost additional fees of $525.00. I had to pay my coop management and lawyer for the process of refinancing my loan. I would never recommend or do any business with Citibank or any of their partners, they are incompetent.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 23, 2020

1. See all consumer review with CENLAR, you will understand what this trick is.

2. DO NOT BELIEVE "EARLY TERMINATION FEE" THEY CLAIMED BEFORE YOU SIGN CONTRACT, BELIEVE WHAT YOU READ ON CONTRACT;

3. Cenlar will be your nightmare after CITI signed the contract with you and transfer the loan to CENLAR.

12 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Sept. 4, 2020

So my loan started off with CitiBank which provided top notch service with my mortgage and customer service but then they transferred my loan to a subsidiary called Cenlar (still owned by Citi) and I had a few issues including 2nd rate Customer service compared to Citi and errors on my Credit report that I had to dispute.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 22, 2020

Inferior and unprofessional customer service. I wonder why CitiMortgage put an unprofessional person to assist a customer. CitiMortgage is losing a customer because of those poorly qualified people. They better take action! The rude lady national... ID number is **. She does not deserve to be servicing a customer.

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 21, 2020

Financed home in 1992 with a company that "sold" the mortgage prior to 1998 to CitiMortgage. Refinanced with CitiMortgage in 1998. When selling home in 2020 we find out that proper lien release was not filed for the 1992 loan when CitiMortgage paid off their own loan. Money had to be placed in Escrow if we wanted to sell the house without a clear title. Dozens of emails from me and the closing agent at our title company and 2 months later we still have not been notified by Citi that this lien release has been properly filed so that we can get our funds from Escrow.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 19, 2020

Citi mortgage is awful. We tried to pay off our mortgage and they would not let us see. Had to certified check. They send us the amount left and asked if we knew what day we pay it off. How do we know until we get the statement. Because of interest stupid lady on the other end said got to pick a date then 22 dollars for that paper. We then have to wire transfer the money and if it's not done right a few is involved. That not all. It has to be approved by Citibank. We are So very very angry that we can't just send our last payment to them. It's now costing us over a hundred dollars they are charging us and if they don't approve it or it's not the specific amount they will send it back and charge us 200 hundred dollars. What company. They scam people. Something gotta be done about this company.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 3, 2020

The representatives not easy to work and too complicated! I have to repeat the questions and did not got any answers! CitiMortgage representatives need to listen more and redirect customer to the right departments.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 13, 2020

Unprofessional, took months to get it set on automatic payments which resulted in late fees and a mark on my credit score. There is no branch or human person to talk to in the I'll area. They barely speak English.

5 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: March 8, 2020

Next time I decide to finance anything probably will be with another company! That's all! Would not recommend them..I a very bad experience from start to finish! Not very understanding and lies to customers...Once again that's all that I'm saying....

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 3, 2020

They were so easy to work with. It was incredible! I have tried to work with other companies but they were way too complicated! Repetitive questions and overkill with the paperwork! Citi Mortgage was very easy to work with!

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 2, 2020

I have had loans with them in the past. They are good. Great customer service and will treat you like family..They are a top ten to me. They work with you to help you get the loan you need and the payment are in your budget. I love doing business with them.

2 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: March 1, 2020

Citi Mortgage contacted me a couple of years into my mortgage and offered a re-fi for a really good interest rate. I went through the application process and was give a tentative approval. Then while waiting for the final closing, without warning, I was sent a notice of rejection and the loan was cancelled without notification. The reason they gave was lack of adequate income but they had somehow missed the approved income and the person who wrote the mortgage was on vacation so the cancellation was not caught. I had to escalate the problem to the next level manager who, after several calls and explanations, finally got my mortgage approved. Closing then took another month. Then, a couple of years later Citi sold my mortgage to another lender.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 19, 2020

My estranged husband made arrangements to pay past due of 2200 in Dec 2019. I never heard from them or got a certified letter stating that he never paid it. When he asked for amount he asked to include Jan also. Well Jan 15 2020 I got served with foreclosure papers. When I called upset trying to tell them I never got informed of him not paying if I did I would of somehow paid it myself, for I’m not losing my home over 2700 (now this is the amount). She was short with me and said basically pay the amount or the steps will proceed in foreclosure. How unfair!!! I have had the house with the first mortgage since 2000. And I’m in good standards with them.

I’m full of anger, and distrust. I think I should of gotten a certified letter stating that my estranged husband never paid and to call them to make arrangements for help to get caught up. I was never offered that! So here I am googling how to save your home from foreclosure. Remind you I live check by check like most Americans. So I can’t afford a lawyer. And it’s just me and my dog. I feel like they are swallowing me up. I worked hard for what I have And I don’t want to lose my house because they never informed me of it remaining delinquent.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 19, 2019

When it was time for a refinance Citi had already decided to offer me an option that saved me hundreds of dollars per month without adding to the term. I would call that really good customer treatment.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 12, 2019

They sent me papers without my consent to sign for a lower payment in 2008 (during the recession). I did not know at the time that it was to pay off the interest and hardly pay any principal. I still have the paperwork where erroneous people signed the paperwork. Remember, nothing was discussed to me at all. The mortgage has been taken over by yet another servicing company. The mortgage was kept the same way where 95% is paid towards INTEREST and the other 5% is paid to principal. It was not that way initially.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 11, 2019

Scam- just the wealthy ripping off the 99%! Homes used to be bought outright- lobbying firms bought congress and now they want to steal your homes through reverse mortgage. Come on people- fight for your right to party!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 10, 2019

I also was a CitiMortgage customer who got stuck with this Mickey Mouse mortgage company. They keep saying I didn’t pay my April payment, despite me having back records showing that I did. They said they will have to investigate it, and said "It’s ok. It won’t go on your credit report right now," which was a lie! I’ve even offered to email them my bank statements to show I paid, yet they won’t listen.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 26, 2019

Having a second mortgage for 20 years. Stellar repayments! Our home suffered a water loss. We fought with our insurance company to get the amount needed to restore our home. Insurance added Citi on our check. They escrowed it and have been making us jump through hoops to get those funds released so we can at least get our job fixed. It’s going on TWO years. We have to pay on our home and hotels/apartment. They did escalate us to resolution department after misplacing our funds, we fax info they request and it sits on desks for weeks. They insist in inspections to see progress... We have no funds to get things progressed!

Frustrating and madding! They hold less than 1/4 of our equity. Yet they want protection. We make moment payments with high interest yet, they hold onto more than half the amount we owe them in escrow and are not paying interest on the funds they are most likely making money on. They talk down to us as if we are children with scripted responses. Never ever get any loan from them!

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 22, 2019

Started signed up for a modification started the process. Nothing but a lot of paperwork they could never keep track of. They ended up putting my property in foreclosure. My lawyer said it's called dual tracking, against the law but still happened. Company is the worst. So are their reps.

9 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 17, 2019

During the title search process to get a HELOC the title company discovered a lien on our house in the amount of $30,000 from August of 2007. We did take out a home equity loan in 2007 and paid it off fully in 2009. This is also in county records along with the certificate of satisfaction. The other lien was dated a few weeks earlier and has no certificate of satisfaction as we did not get two loans.

Calls to Citimortage are pointless as their records do not go back that far - but they can tell us that the only loan they have a record of is the one we know about and paid off. They have nothing on the one which has a lien on our house. We couldn’t even pay $30,000 to get this lien off our house if we wanted to!!! Our credit reports don’t show this loan of ever having existed either.

Records for 2007 are with a company called Vertugo and they only have a fax number or mailing address. Many faxes have been sent and not a single response. Here’s the kicker.... We decide to inquire with the lawyer who is listed as the trustee to both loans (legit and fraudulent) and he tells us he never consented to this and has sued CitiMortgage for using his name on many many other fraudulent documents....and won (which we verified to be true). So we can’t even sell our house and we can’t even find anyone to give us a letter of satisfaction to move on!!! What a horrible company. They shattered our dream of building a new home and leave us trapped in our home as well.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 6, 2019

So, my mom has had a mortgage with Citi for over 30 years. My parents paid off the loan once but my father took out a home improvement loan against the home against my mom's wishes. Long story short my parents are divorced and he pretty much walked away from this debt because she got the home. My mom at this time did a remodification since she lost my father's income.

At this time CitiMortgage put a balloon payment at the end of the terms of the loan. In October she was told she owed $9,053.00. She’s a senior living on a budget with CKD, she doesn’t have that kind of money and neither do I. The people there have no idea what they’re doing. They told her about a hardship loan and was told to keep making her payments and to send in the information they needed which she did. They wouldn’t cash the checks and sent them back, and every time she sent in what they required there was something else she needed. She’d send that and lo and behold there was something else she needed to send.

This went on two months until Without notice they closed her loan and send it to a place called Cenlar. She explained the situation to them and they told her to send them a packet of info like utilities statements, paystubs, etc. She did that and they’re starting the play the same games as she just got a letter stating they needed MORE info!! It’s all a game to them. I really don’t know what to do right now and we’re trying to get a loan from our bank to pay it. Mind you my mom wasn’t behind on payments, this was. Balloon payment added to the loan without her knowledge or she wouldn’t have signed it!! Please stay far away from this company. They’re horrible and really unscrupulous!!

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 29, 2019

I have had this equity line for close to 20 years. Ran into a rough patch for 2 years. Was behind one month in my payments. Was sent harassment letters to the home, sometimes 3-4 a day. Citibank was calling my house, leaving rambling messages, then started calling my place of work. Threatened to put negative input on my credit rating.

Again, I was one month late during this period, paying a late fee on top of all. I informed not to call my place of business and blocked all their calls coming to my home, (sometimes 3 to 4 calls in a day). You can not make a payment online, so you have to deal with their customer service. Currently I am making monthly payments of $1,800, of which $800.00 is interest, at 5.5%. I owe $175,000. So you can get an idea of what this loan actually will cost. I now have the funds to pay this off. THE ABSOLUTE WORST BANK I HAVE EVER DEALT WITH, PERIOD..STAY AWAY FROM CITIBANK... P.S. Citi also sent me a letter stated they will have send someone out to see if I still live at the address, and there will be a fee for this service...

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 21, 2019

I'm trying to save my mother's home and have been going back and forth between CitiMortgage and my attorney overseeing the matter, for months now. The attorney has sent everything They asked for and when I cap in to figure out what's going on, CitiMortgage reps tell me a new excuse as to why I'm not on the account yet. They give a new excuse every single phone call, after giving them everything they asked for in previous calls.

The most recent rep I spoke to today, (Jason ID#**), is now giving me a new excuse as to why they still can't help. This rep is by far, the worst out of all I have contacted. He was extremely rude, talked over me the entire call and even had the audacity to tell me, after asking to speak to a supervisor or someone who knows what they're doing, (he clearly doesn't know what he's doing), "I'm telling you what you need to do and now you're going to wait on hold while I get a supervisor". He cut me off and placed me on hold for 10 mins. He came back on and said there's no supervisors available and back on hold. Phone call was 33 mins long and nothing was done.

CitiMortgage is doing everything they can, to not help, in hopes they can foreclose on my deceased mother's home. They are the most shady company I've ever dealt with in my life. I can't get ** customer service and not once has there been an available supervisor to speak to. Jason also informed me that he's been there for years and the supervisor would tell me the same thing and was trying to find a way to end the call. I would steer clear of doing any business with this company and its reps. Terrible company.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 8, 2019

I'm trying to get an assumption done. The people assuming the loan haven't heard anything (letter or email) from CitiMortgage saying if they have been approved or denied. I've been dealing with this situation for about a year. Service is very, very, bad. You can't talk to the department directly. I believe they are avoiding me. I talked to a woman claiming to be a supervisor but she never responded back to me. I dislike this company. I advise you not to do business with any part of the Citigroup.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 26, 2018

2013 I builded a home from the ground up. In three months the home started sinking. The builder try fixing the home and couldn’t fix the home so I get a lawyer to go after the builder. We got little money back. The home cost 70,000 to fix and we don’t even get have Faring. The builder we file bankrupt and walk away so now we still living in homes that are sinking a Community where the land are pulling away from the homes. CitiMortgage value our homes at a Price that the homes' not Worth. 13 homes sinking and Community not done. Water running in homes and homes builded off foundation. But CitiMortgage appraisal company said the homes was good in their inspection reports of CitiMortgage. Come out to the homes they would have seen home not on the foundation.

Now they say they can do anything to help. I have you appraisal report where you said everything ok in the homes. Holes were improperly builded. Give CitiMortgage three inspection report tell CitiMortgage from beginning of builded in the appraisal reports in a spot they said any problems with the property list you Comments. Here the appraiser have no comment but say foundation in good conditions and good for the loan to go through. I am a first time home buyer and the builder and CitiMortgage took me for a big ride plus took government money by being a first time home buyer. I going lose my house one way or the other. I don’t have the 70,000 dollars to fix the home and pay CitiMortgage or ok paying CitiMortgage and the home sink into the ground. 6 years of fighting about this home. Loss for words.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 13, 2018

After having our loan with CitiMortgage for several years they transferred it to another provider, something that is common practice. The problem is that they never told me that they were doing this. I did not receive any form of communication, email, mail or phone call, regarding the transfer of my mortgage. The only reason I eventually figured it out is because they sent me a letter telling me that they did not draft my payment. After about 10 minutes of combing through their website, I finally found a notification that my loan had been moved. This is a completely unacceptable practice for both a company the size of Citi and any type of mortgage provider.

12 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 17, 2018

We paid off our home in February of 2011 and received a 'Full Deed of Release' on March 25, 2011. Now, 7 years later we are selling our home and 2 days before closing the Title company finds that CitiMortgage wrote the WRONG Legal Description on the Full Deed of Release. They called the CitiMortgage and CitiMortgage fully admit and acknowledge that the home is PAID off in full, and that it IS their mistake, but say it will take 30 days to correct THEIR MISTAKE and say they can't just FIX it with a letter stating that they do NOT have a lien or money owed on the home!!!

The buyer is now becoming 'worried' and we might lose the sale of our home due to CitiMortgage dragging out what seems to be an easy fix. We are also incurring all kinds of expense due to having our belonging in storage and living in an empty home because we thought we were moving and we will most likely lose the house we were supposed to buy with the proceeds of our home sale!!! DO NOT EVEN CONSIDER CITIMORTGAGE as a LENDER or you might end up being held HOSTAGE by their incompetence in the future!!!

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 22, 2018

This business has my HEL attached to the wrong house! They have it attached to a home I have sold and are now calling in the loan because of this error! They are asking me to send proof etc when I keep telling them to just look at the note... which has the correct address. I have also been trying for 18 months to get them to change my address. This should be a simple thing... yet with Citibank it seems to be very difficult. Their customer service team are rude and incompetent to help with certain issues. You get transferred back and forth between departments and end up getting no help. I have spent over 50 hours in last 18 months to have them update my address. I don’t have time for this. Beware!!!

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 17, 2018

I have been in my home for 18 years, during that time CitiMortgage purchased my loan in 2006 which has been a pain in the butt. The first problem was when I switch insurance companies and I received a reimbursement check. Once I mailed the check into CitiMortgage the fund was applied to my late fees which should went to the escrow account which made my house payment go up additional $350 something I could not afford. I call CitiMortgage several times stating there had been a mistake and was told they can apply my money any way they want to.

The second problem was in 2017 the company stop mailing me statements (it's the voucher you receive each month stating how the funds were applied to the account and the amount received each month) which did not make sense. They continue to cash my checks without providing me with a statement. I call them and they stated I would need to request a statement. Why would I need to request a billing envelope and coupon if you have had my loan for 10 plus years? I am very unhappy with this company would not recommend this company to anyone. They’re just as bad as Wells Fargo. Customer are the reason you’re (CitiMortage) in busy.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 7, 2018

I was processing a home mortgage with less than 20% down. So I attended a mandatory 1st time home buyers workshop for general information about getting a loan. There I met a CitiBank lender, Sandy ** , NMLS ID: **, (Aka Sandolio **) that a after a very brief talk, mostly pushing his Citibank loans programs, encourage some of us to apply with Citi (he interviewed everyone in that room about income, debts and assets). To make the story short, So I applied, got a pre qual and approval. The problem started later when he referred me to his friend a Realtor, Aricides **.

I told him I would go with my own realtor, but he kept insisting that I use his friend Aricides ** since he was the only who had knowledge about houses and zip codes that would qualify me for Citibank program "Homerun" where they promise low down payment, no points, and no PMI. I told him that this was a red flag for me that's I would not continue. Also, I have a score of 820 with no credit card debt and still my interest was being quoted at 4.625 and APR of 4.92** and with 5% down even though I had at least %10, anyway stay clear of him and perhaps CitiBank. I believe what he was doing is illegal, don't have the time to find out. Stay clear of doing business with him.

16 people found this review helpful
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Citi Mortgage Company Information

Company Name:
CitiMortgage
Website:
www.online.citi.com