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Video Professor

Video Professor • Video Professor Drops Subpoena, Goes After Wikipedia Users • Video Professor Goes After Critics • A Visit to the Video Professor's 'Classroom' --- • Consumer complaints

It's hard to miss the Video Professor if you watch much cable TV. CEO John W. Scherer is everywhere -- promising to make you a computer whiz in no time ... and with no obligation!

But according to our readers, it doesn't always work out that way.

Mila of Long Beach, CA January 20, 2007

Mila of Long Beach, CA (01/20/07)
I ordered the free trial.  I was promised that I would be charged only a very minimum amount of 6.95 using my credit card and ordering online.

When I received my credit card statement there was another charge of 77.95, without my approval.

I am trying to get a credit on my credit card and also to discontinue sending me additional Cd lessons.

I learned a lesson that there is nothing free.

Karen of Beacon, NY January 16, 2007

Karen of Beacon NY (01/16/07)

I received a charge to my credit card for 89.95. I immediately called Video Professor to give me a refund since this was an unauthorized charge. I was told by the representative that I should receive a refund within 15 business days. No REFUND YET! I am sending my complaint to the BBB and to my credit card company. I am also going to send the recorded conversations for all the promised refunds they claim I would get in X amount of time and have yet to receive.

Lee of Laguna Woods, CA November 18, 2006

Lee of Laguna Woods CA (11/18/06)
In late Sept. 2006 my husband ordered a free video from this co. He then attempted to cancel it by phone and internet. No live person ever answered or responded to the calls and no emails were ever answered. I have made at least 5 attempts to get our money refunded via phone and email - still no reponse. We have subsequently had over 166.00 in unauthorized withdrawals from our AYM account by the Video Professor. By the way, the product did come even though we had tried to cancel it and no more products have come just the continuing withdrawals from our account.

We have lost approximately 166.00 from our account. I spent 1 whole day of my time trying to get a refund. I am self employed so time is money. My husband had to spend most of today canceling his ATM card and filing a dispute via the bank. He took a day of his vacation time to do so. We don't know how successful we will be at stopping them, so there may be more damages.

Tony of Denver, CO November 16, 2006

Tony of Denver CO (11/16/06)
Another victim of thier false deceptive advertising. Was quoted 6.95, with no other terms involved. They sneak an extra CD in parcel and then charge for it, 69.95. I hadn't even opened the parcel when they went ahead and charged my bank card the additional 69.95. I thought there were laws against these sort of scams????

The extra charge at the time caused an overdraft on my checking accout. I had to make 2 trips personally to my bank to try to resolve the matter and file a dispute record that may take up to 30 days to resolve. I wonder just how much time this deceptive and outright lying means of merchandising policy cost John Scherer? Did he have to make 2 trips personally to his bank, have an overdraft on his account and wait 30 days to find out if the funds are going to be rufunded?????

Gene of Orange, CA August 20, 2006

Gene of Orange CA (08/20/06)
Their advertising is misleading there programs are virtually useless unless your a 5 year old and never used a computer before. There customer service number is either busy or they put you on hold for ever. Impossible to get a ra# and you only have 10 days from the date it was shipped Not the day you received it. They kept sending programs and billing my credit card untill I finally cancelled the credit card. 

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