Travelocity Reviews

I booked a hotel in New York City through Travelocity and clearly requested a room with two beds because three adults would be sharing the room. To avoid any issues, I contacted the hotel well in advance to confirm my request. A few days before my trip, I called the hotel again, only to be told they had never received the two-bed request and that only one-bed rooms were available.

Horrible customer service. Overcharged us for the room by $47. Then didn't pay the hotel. I had to pay at the hotel for our room, then Travelocity charged my bank, and refused to provide a refund. Just terrible that they overcharge by $47 for the room, then won't refund their charge when the room was already paid for!

I never had a problem with Travelocity, however their "Travel Guard" trip insurance is a total scam. What a ripoff. If you need to cancel a trip for a legitimate reason they put you through the wringer and ask for tons of proof and documentation. Travel Guard is a division of AIG insurance. What a ripoff! I lost $350. Don't ever get their travel insurance!

Travelocity made reservations for a 10 day stay in Istanbul that included breakfast for all of the days, when we checked in at Barcelo Istanbul they told us that “Expedia” didn’t make reservations that included breakfast, I guess Travelocity outsourced our reservations and somewhere along the line something happened and we lost our “breakfast included” we had to pay an extra $280 for our morning breakfast, we contacted Travelocity but they wouldn’t do anything to help us, last time I will use their app.

The rampant incompetence and scamming policies of this company when you want to cancel a flight is criminal, to say the least. They do nothing for you, they tell you one thing and do another one. I will take my business elsewhere.

Travelocity protects corrupt suppliers and ignores biohazard vehicle conditions. I booked a rental car in Puerto Rico through Travelocity (Itinerary #**). Upon arrival at the off-site location, the supplier engaged in illegal bait-and-switch extortion, falsely claiming my domestic USAA insurance was invalid. Left stranded, I was forced under duress to pay an extra $367.73 for forced insurance.

I will never use Travelocity again. They call themselves a travel agency (provides travel services to allow a smooth travel experience). Well that’s a joke!!!! They didn’t get flight tickets issued for my daughter and husband that I paid them over $900 for. I spent over 4 hours on the phone during our last day of vacation trying to get the issue resolved. It never was. I had to purchase more tickets for a higher price in order to get my husband and daughter back home. Their solution: they told me I would need to contact my bank to get the initial $900 I paid back. Just unacceptable!!!!

I contacted Expedia through their live chat, and the response was fairly quick. The representative helped me change my booking and answered my questions clearly. If your issue is urgent, live chat seems to be the fastest option, while email may take longer to receive a response.

We booked a 3-night hotel stay through Travelocity. HUGE MISTAKE. We will NEVER use Travelocity again. We needed to cancel the 3rd night, and told the front desk that as we checked in. They said "no problem", but then said "Oh, you booked through Travelocity. You'll need to cancel through them". I tried to do that online, but got an error. So I called Travelocity and they got a similar error. They said "Just go ahead and check out a day early, and then call us back and we'll refund that final night". So we did that. But they then told us "It is not possible to refund that final night after we had already checked out, since it wasn't 24 hours ahead of time". WHAT???? Had we booked through the hotel directly, the hotel said it would have been no problem. WE WILL NEVER USE TRAVELOCITY again. Canceling our account.

I wish I could give negative 5 stars for the crappy Travelocity customer service!!! I reserved two hotel room suites on travelocity.com for a week each, but the other party needed to shorten their stay by ONE day. The email confirmation said to call the hotel if you had any questions about the room so I called them... they couldn't change the date by ONE day and said I had to contact Travelocity. I tried changing the date by ONE day online since there's an option to change your reservation... but it wants you to basically cancel your room and select another one... except the room I already reserved isn't one of the options!! I want a suite with two bedrooms, not a room with two queen beds!! So I got a phone number for Travelocity and talked to an actual person... and she couldn't change the reservation by ONE day either!?!?

They are a complete scam. They partner with scam companies, like Zezgo for their car rentals. They will force you to purchase 100k insurance on a 6-year-old car that's falling apart, and Travelocity won't do a damn thing about it. They are not going to take care of their customers, and they make it very clear. Unbelievably disappointed. They allow these partner companies to scam people and do absolutely nothing about it. It's disgraceful. Don't book anything with them. You will get scammed.

This is a review that should be a warning to other travelers. I booked a trip from Houston to London May 18. - 29. Included the hotel, St. James Court a Taj Hotel and United Premium Economy airfare. The airfare was outrageous, hotel was not too bad but the total trip was about 11,000 dollars. The pricing was not the issue. It was a bundled price. However I had a totally refundable airfare, not so for the hotel. In any case I called Travelocity on May 17 the day before our trip to inquire about cancelling the hotel. Just an “inquiry“. No agreement to cancel and lose all the cost. Well the agent CANCELLED my hotel without my permission. It took me 10 hours to reinstate my reservation with numerous calls to various employees, the hotel in London, a massive unbelievable fiasco. No one was helpful, decent or knowledgeable. Finally at 10:00 am the day we were leaving I called the hotel and the reservation was reinstated.

They state on website you can use your flight credit for a different destination but will have to pay tax. If so not true. You can only book the same flight as original and even though the ticket my be cheaper they will still charge you extra.

I think Travelocity sucks when the airline shuts down, meaning Spirit and everything and everyone is telling you to go through your booking agency, and they don't want to help you, you people suck...

Completely a trap. Do not use this company. Pay the extra money to use individual sites. I booked a trip, wanted to add a traveler, those flights disappeared even though they were available on the company website. Canceled the trip to create another trip (their online process forced me to), added the new member and booked it. I can't use the previous airline "credits" toward this trip or get a refund. It's a trap. And complete nonsense. Southwest or any other airline would easily have been able to transfer this. I called customer service, got no help. Asked for a manager, and I've been on hold a very long time. It's not looking good for me. I hope you can avoid my errors in judgement.

Made a reservation and paid in full. Cancelled our reservation 30mins before check in while traveling with two small children. Stayed on hold for over 2 hours trying to find a hotel. They told me none were available. Found a hotel. They said they called and were unreachable. We were at the desk and they never called. Tried to put them on the phone with the manager and they wouldn't speak to them. Said they had to call. Absolutely the worst trip and service. Will never use again.

Booked Hotel Zazz in January 2026 for a stay on 4/24/2026 for two nights. Paid for the room and bought travel insurance through Travelocity. Received several confirmation emails and texts from both Travelocity and Hotel Zazz in Albuquerque. When we arrived at the hotel, we were told they did not have our reservation. We had to find another hotel completely out of the way and far more expensive at the last minute. Travelocity refunded our hotel costs but not the Travel insurance costs for something that was completely Travelocity's fault. I also paid and addition $200 for another room at a different hotel because we had to book at the last minute. If you do use Travelocity, make sure you call the hotel on several occasions to confirm your reservations, and do not buy the Travel insurance through Travelocity because they will not refund that cost for mistakes they create. It is FREE money for them.

I attempted to be a Travelocity customer (travelup.com). I went to the website, as advertised, and tried to book a room for the following night. After I enter all the information to book the room, the website gave an error and it was not able to process at this time. The message gave a phone number to call and deleted my card information. The phone number could not be completed as dialed, the first attempt. The following attempts all led to a computer saying each option was not available. I was calling early on the evening, not in the middle of the night. So, website does not work, phone does not work, nothing accomplished. I booked the room on the hotel's website. No problems and slightly higher cost.

If I could give a minus ‐000 I would. This company switched my name on a tix I purchased and I was stuck with trying to rally for a name change. Unsuccessfully. HORRIBLE EXPERIENCE!!! Never again for me.

Using Travelocity will be regretful if you run into any issues with a booking. I had a hotel reservation for 2 nights at a hotel but became ill and needed to move my arrival date out 2 days. I reached out to the hotel and they told me it was fine with them but since I booked through Travelocity I had to change through them. That is where the problems began. There was no way to talk to a human and I had to work with the limited options before I found a chat bot that eventually led me to a a supposed chat with a person. Not sure if was a person or not. It couldn't move it without me paying the penalty.

I booked through Travelocity a suite in Holbox (February 19–27) — a bright room with a kitchenette and balcony — along with a plane ticket. Three days before departure, I find out on my own — by contacting the hotel directly on WhatsApp — that it is closed for maintenance, and that they are offering me a room in one of their other hotels: a real downgrade, meeting none of my criteria. Travelocity had not communicated anything to me.

STAY AWAY FROM THIS PLACE! I booked this hotel through Travelocity based on their reviews. After booking, I checked the Google reviews and found many serious complaints about poor maintenance and the condition of the hotel. I canceled my reservation within a few hours, yet neither the hotel nor Travelocity refunded my $245. Very disappointing experience — I lost my money within hours of booking. I didn’t even know it was legal to not give a customer 24 hours window for cancellation.

Only gave a one star because that is the lowest possible rating. Booked two rooms for two nights on one travel itinerary. We had an issue with arrival dates and contacted Travelocity. I was told that it was the Travelocity representative took care of it, so we would not be a no show. When we arrived at the hotel and we had 1 room for two nights. I had to pay for another room. Travelocity charged me for two rooms for two nights. When contacting Travelocity, they kept timing out our chat while the online person was working on the matter. End result is Travelocity refuses to do anything about it. I will be working with my credit card company because TRAVELOCITY won't stand behind their.

In November 2025, my wife, my service dog and I stopped at the Holiday Inn Express at Savannah S I-95- Richmond Hill, 4601 US Highway 17, Richmond Hill, GA, 31324. Upon entering the lobby area, there was no one at the desk, however the front desk associate was in the back and came forward. There was no name tag on the counter identifying who was on duty, nor was the associate wearing a name tag. Taped to the front desk counter was a sign stating "no dogs." I asked for a room and indicated I had a "Diabetic Assistance Dog." The associate stated only "service dogs" were allowed. I replied "He is a service dog and I have the certification." She then stated she could make a reservation at an adjacent hotel also owned by the same company. I asked her why Icouldn't I have a room here. She stated I was "giving off negative vibes!" It ended with her stating she was refusing me service.

I booked a flight on Travelocity. I was flying United one way and American back home. I also rented a car. I realized the flight times wouldn't work for me so I cancelled the trip about 15 minutes after booking it. Because they were considered three different transactions (according to Travelocity) they only cancelled the United flights. No where did it say I needed to cancel the other two transactions, even though it was a package deal! When I called to complain I was told by the rep (Andrea, who was awesome) that it should work that way, where you can cancel the whole trip at one time, but it wasn't. So I'm out $1000!!! Will never use them again.