Travelocity Reviews

I think Travelocity sucks when the airline shuts down, meaning Spirit and everything and everyone is telling you to go through your booking agency, and they don't want to help you, you people suck...

Completely a trap. Do not use this company. Pay the extra money to use individual sites. I booked a trip, wanted to add a traveler, those flights disappeared even thought they were available on the company website. Canceled the trip to create another trip (their online process forced me to), added the new member and booked it. I can't use the previous airline "credits" toward this trip or get a refund. It's a trap. And complete nonsense. Southwest or any other airline would easily have been able to transfer this. I called customer service, got no help. Asked for a manager, and I've been on hold a very long time. It's not looking good for me. I hope you can avoid my errors in judgement.

Made a reservation and paid in full. Cancelled our reservation 30mins before check in while traveling with two small children. Stayed on hold for over 2 hours trying to find a hotel. They told me none were available. Found a hotel. They said they called and were unreachable. We were at the desk and they never called. Tried to put them on the phone with the manager and they wouldn't speak to them. Said they had to call. Absolutely the worst trip and service. Will never use again.

Booked Hotel Zazz in January 2026 for a stay on 4/24/2026 for two nights. Paid for the room and bought travel insurance through Travelocity. Received several confirmation emails and texts from both Travelocity and Hotel Zazz in Albuquerque. When we arrived at the hotel, we were told they did not have our reservation. We had to find another hotel completely out of the way and far more expensive at the last minute. Travelocity refunded our hotel costs but not the Travel insurance costs for something that was completely Travelocity's fault. I also paid and addition $200 for another room at a different hotel because we had to book at the last minute. If you do use Travelocity, make sure you call the hotel on several occasions to confirm your reservations, and do not buy the Travel insurance through Travelocity because they will not refund that cost for mistakes they create. It is FREE money for them.

I attempted to be a Travelocity customer (travelup.com). I went to the website, as advertised, and tried to book a room for the following night. After I enter all the information to book the room, the website gave an error and it was not able to process at this time. The message gave a phone number to call and deleted my card information. The phone number could not be completed as dialed, the first attempt. The following attempts all led to a computer saying each option was not available. I was calling early on the evening, not in the middle of the night. So, website does not work, phone does not work, nothing accomplished. I booked the room on the hotel's website. No problems and slightly higher cost.

If I could give a minus ‐000 I would. This company switched my name on a tix I purchased and I was stuck with trying to rally for a name change. Unsuccessfully. HORRIBLE EXPERIENCE!!! Never again for me.

Using Travelocity will be regretful if you run into any issues with a booking. I had a hotel reservation for 2 nights at a hotel but became ill and needed to move my arrival date out 2 days. I reached out to the hotel and they told me it was fine with them but since I booked through Travelocity I had to change through them. That is where the problems began. There was no way to talk to a human and I had to work with the limited options before I found a chat bot that eventually led me to a a supposed chat with a person. Not sure if was a person or not. It couldn't move it without me paying the penalty.

I booked through Travelocity a suite in Holbox (February 19–27) — a bright room with a kitchenette and balcony — along with a plane ticket. Three days before departure, I find out on my own — by contacting the hotel directly on WhatsApp — that it is closed for maintenance, and that they are offering me a room in one of their other hotels: a real downgrade, meeting none of my criteria. Travelocity had not communicated anything to me.

STAY AWAY FROM THIS PLACE! I booked this hotel through Travelocity based on their reviews. After booking, I checked the Google reviews and found many serious complaints about poor maintenance and the condition of the hotel. I canceled my reservation within a few hours, yet neither the hotel nor Travelocity refunded my $245. Very disappointing experience — I lost my money within hours of booking. I didn’t even know it was legal to not give a customer 24 hours window for cancellation.

Only gave a one star because that is the lowest possible rating. Booked two rooms for two nights on one travel itinerary. We had an issue with arrival dates and contacted Travelocity. I was told that it was the Travelocity representative took care of it, so we would not be a no show. When we arrived at the hotel and we had 1 room for two nights. I had to pay for another room. Travelocity charged me for two rooms for two nights. When contacting Travelocity, they kept timing out our chat while the online person was working on the matter. End result is Travelocity refuses to do anything about it. I will be working with my credit card company because TRAVELOCITY won't stand behind their.