Reservations.com Reviews

Reservations.com is an online travel agency (OTA) established in 2014 that offers hotel bookings for individuals and groups, and connects customers with car rentals through its partner site, rentalcars.com. The website lets you compare hotel prices, amenities and availability at destinations worldwide.

The company isn’t affiliated with any one hotel. It partners with over 500,000 hotels that pay a referral fee to be featured on the site. Customers can book online or call the company directly for 24/7 phone support.

Reservations.com doesn’t disclose all its fees, but those that are are listed along with your booking details. There are no cancellation fees, but many reservations are nonrefundable or only partially refundable.

• Transaction and service fees: These cover mandatory taxes like sales and use, occupancy, room, excise or value-added that hotels are required to charge. There’s also a nonrefundable service fee charged by Reservations.com, but the actual amount isn’t disclosed.
• Property fees: You may also see property or resort fees listed on your reservation that are payable directly to the hotel upon check-in. These fees are dependent on local laws at your destination.
• Credit card fees: Your credit card provider may impose transaction or currency exchange fees if you’re booking a hotel in another country.

You can book a hotel with Reservations.com online or by phone. Customers can search for a specific hotel or look at all available options within a specific area. Once you find a room and rate you like, you’ll complete the booking by entering your credit card information and immediately receive a confirmation email.

The company states that customers can access steeper discounts and hidden specials if they call to make a reservation instead of completing one online.

Cancellation

Cancellation policies vary and are disclosed before you make a purchase and in your confirmation email. Many reservations are nonrefundable or only partially refundable. For example, you may be able to cancel a multinight trip, but be required to pay for one night’s room plus tax.

You can cancel your reservation online by phone or by clicking on the “manage reservation” link. Any modifications to your reservation must be made over the phone, as changes can’t be made online.

Yes, Reservations.com is a legitimate company where consumers can explore hotel options and make reservations all in one place. If you like being able to compare hotel rates and amenities when you travel, Reservations.com can save you the hassle of researching all your options individually.

However, the company doesn’t guarantee you’ll always get the lowest rate. Additionally, consumers should ensure they’re aware of all applicable fees and have read over the cancellation policy prior to booking.