Reservations.com Reviews

I called to make a reservation for November. The rep I worked with, Jesus **, confirmed my request and helped set up my booking reservation in less than 6 minutes! I did not have my credit card on hand but he was able to send a text to confirm and pay with my Google pay. He explained details, reconfirmed the reservation and waited to make sure I received my confirmation text. He also let me know to expect an email with all of the details I'd need. He was incredibly efficient while also being very courteous and patient.

I had an excellent experience booking my hotel stay thanks to Oscar, and I feel he truly deserves recognition for his outstanding customer service. From the very beginning of the phone call, Oscar was extremely polite and professional, which immediately made me feel comfortable and confident in the booking process. He took the time to listen carefully to what I needed and answered all of my questions clearly and patiently, without ever making me feel rushed.

Booking a hotel on Reservations.com was a mixed experience for me. The website itself was easy to navigate, and I appreciated the instant confirmation which gave me peace of mind right after booking. The process was quick, and they offered a wide range of hotels and deals, which made the initial search convenient. However, I found that some important details, such as service fees and cancellation policies, were not very clear upfront and only appeared in fine print. When I tried to modify my booking later, I encountered some difficulties because modifications often required full cancellation and rebooking.

I just called and booked through Javier ** and he was very professional and super helpful. I always stay at the Hampton Inn Winter Haven when I’m in town, but it was sold out so he found us a suite at the home to suite with more room, special amenities for my husband who is recovering from knee replacement surgery and it’s only 2 miles from the Hampton so it doesn’t take us out of our way. I would recommend this service 110%

I had a lot of questions about lodging and different room sizes, accommodations, etc....So instead of booking online I called. Tnesha assisted me and was so helpful. I ended up booking with her because I felt comfortable with the process, details and in my decision based on everything she told me. I am a Hilton honors member, but felt more comfortable booking with Tnesha. She was pleasant and polite as well.

Great service! Patient when I could not find my Hilton number and added extra notes to my check-in reservation. Thoroughly explained my options and pricing. Stayed on call until I received both my text and email confirmation!

Andres was honest, reassuring and professional in every way to make the process of reserving excellent - he did a great job explaining exactly what the room included, the rate, taxes, cancellation policy. Very efficient and professional.

Reservation made over the phone, quick and easy, Staff was very knowledgeable and helpful. He was Polite and answered all of my questions professionally. Explained policies and made sure I had all information before finishing payment.

When I made my reservation I inquired about the pool and hot tub and was advised they had both. Upon arrival found out no hot tub! Went to the room where the phone didn’t work, wi fi didn’t work and the volume control on the tv was at about 99 and couldn’t be adjusted. Paid $200.00 and the hotel didn’t even have a vending machine! Terrible!

Angel was courteous and helpful. She provided information regarding the reservations. She verified my senior discount and honored my request to book a room on the first floor. Thanks, Angel! You are a gem.