Reservations.com Reviews

Pambi was very helpful when I was having a hard time booking a room on Hiltons site. She checked and saw there was a problem with my attempt in booking a room for my granddaughter's graduation. I tried but got a text that my reservation was held up. I called the reservations desk and Pambi was able to find me another room at the same rate. Saved me all the time trying to rebook online again. She was very patient and explained what I needed to do and took care of everything for me. I hope you acknowledge her extra effort to her.

We are on a trip from Texas to Arkansas where we were planning to drive straight through before we got a notification we were driving into a severe thunderstorm and we were trying to find a pet friendly hotel and Chloe was such an amazing help, she worked fast and got us the answers we needed straight to the point and got us booked, she also genuinely cared for our well being and letting us know to please get there safely without rushing. 10/10 service me and my boyfriend would definitely recommend!

Jolene was so helpful. The hotel was selling out fast, but she found me a great room at a neighboring hotel. I would have had to spend hours doing online research. Her speaking was clear and unambiguous which I really appreciated. She got right to the point while having all the details readily available to share. It took quite a while to find an available room, but she was patient and just proceeded to go through the details. So helpful and such a pro.

Carlos ** made my reservation for 3 nights and he was professional, kind, and he knows how to do his job. I had lots of questions and most of the hotels were booked, but Carlos found me a wonderful place to stay in LaJunta Colorado. Working in customer service is a difficult job and Carlos took time to help book a reservation for me. I will be booking again very soon. I hope Carlos picks up my call again. He also made sure to discount my reservation because I am retired military. Thank you for people like Carlos who is patient and made sure all my concerns and questions were met. He's one of a kind.

My agent was great but here at the hotel itself I’m being totally overcharged by hundreds of dollar and still have a 600$ check out fee. I really don’t understand what’s going on but now I’m very upset. My vacation is ruined because this and there’s no manager on site on the weekend as I was told. Even if I estimate 5 nights let’s say at a rate of 274.00 that add up to about 1,370.00 but I was charged 1,857.00 and that is not including tonight. I paid 274.00 last night over the phone. Now when I check out and check back in today I’m afraid that they will charge my card again. I’m very upset. Another thing the 150.00 hold fee did not go to my dining and drinking so I’m also being charged 600.00 for food and drinks. I’m very confused and I don’t think I’ll ever come back here and I will tell everyone I know so this won’t happen to them. I hope they fix this…. I'm very disappointed.

Kimberly was very helpful in helping me register for a 1 night stay in Philadelphia. I felt confident with her knowledge!

The customer service was accurate, succinct, and fast. A pleasant experience.

Great, helpful, informative, professional, and pleased.

Carla did a terrific job! Went above and beyond to help me out, she knew exactly what was I looking for, she took the time and searched several hotels until she found one that met my needs and expectations.

Good customer service representative. Friendly and helpful.