Reservations.com Reviews

You were very helpful at a time that crucial as a family member was stranded with no place to spend the night and no ride to get to the hotel. You were a God sent angel that took care of all of the steps to ensure that both problems were resolved. You were kind patient and caring. The world need more people like you in the customer service industry. I fell asleep relaxed knowing that my family was safe and that you were the person that made it happen. Thank you so much. You did a great job.

My nephew is getting married in October, so he blocked off so many rooms here for his out of town guests. I just called to reserve our room, Kathiik was the gentleman that booked our room. I asked for a first floor room because myself and both of my sisters have trouble walking long distance. So he accommodated us with that. He was very helpful in making my reservation very fast and easy

I spoke with Akansha and book my reservations with her. She was amazing and very informative. She was very helpful and polite. Actually I spoke to a few other properties and to be honest I booked this one because of the way she handled the situation and answered my questions promptly. I would recommend Hilton Garden.

Traveling through the area, needing to book a room for the night. Rahul assisted in getting us a reservation; he is a very respectful and helpful reservation clerk. And we GREATLY appreciated talking to a human being instead of the AI bot as stated on the reservation phone recording.

Making the reservation was easy. Edgardo was super helpful and friendly.

Very helpful in my reservation process! Very friendly and timely assistance!

Extremely polite, the lady at the counter was; she helped us out get her job went a little beyond and we are very grateful. I didn’t catch her name, but she was a blonde and extremely nice.

Thank you for staying on the phone with me for 45 minutes to resolve my issue..

We were assisted with an exceptional employee. She was working the check-in and our reservation was listed incorrectly by Experian. I was exhausted! What could have been a disaster, turned out to be an adventure! She gave a few suggestions and because of her kindness and focus on our problem, We booked another night and the negative turned out to be a positive! Bravo to you for hiring this exceptional lady! We definitely stay here again!

Ayushman did a marvelous job booking our room in Albuquerque. Hopefully we can use him again for the rest of our trip!

Yes, Abhijeet was very professional and helpful in taking my reservation. Thank you very much.

Dajore gave excellent customer service. My husband has been trying to get me to visit your resort for the longest time. Now we are finally going. Dajore was very helpful & insightful. He listened & was able to accommodate us.

Christian was great - found a room, got it booked and confirmed, all within a very few minutes, and was most pleasant through the process.

Great with information and in a timely manner. Allowed my cat to be with us as well.

Very nice customer service personnel, and took her time for my reservation.

I am very upset with my experience with this company. I went to a Best Western Hotel website in my local city and tried to reserve a room. I was rerouted to a 3rd party and wasn't aware of this and assumed I was speaking to the hotel. I make reservations, pay for it ahead of time 429.00 and get there and they no longer have hot tubs in the rooms and locals can not get room and I have never been told this before and have stayed here many times and they I have hot tubs in the rooms before and the website shows they still did. I have a back injury and really needed one. And I asked before I hung up to make this was a hot tub room. Yes ma'am, but it is no longer a Best Western, it is a Spark Hilton and was never told this ahead of time or that locals can't get a room in their own home town and that is ridiculous.

I thought I was directly calling the hotel, not a third party. On top of it, I was told I would get a room that doesn't allow pets due to my extreme allergies... Guess what? This hotel allows pets in all their rooms!

Friendly, knowledgeable, helpful person that assisted my reservation. Thank you!

Jules made my reservation experience easy. He was polite and answered all my questions. Didn’t take long to get me wrapped up.

Paige was pleasant, well-informed and efficient - Got me the pet-friendly room I needed and answered my questions.

He did a wonderful job and he put up with all my questions and found all the information about the date. The hotel was built, and when it was last renovated and shared with me some of the reviews so that I could make my decision when choosing a hotel.

Very helpful agent. Knowledgeable & courteous. He’s helped me find a hotel that accepts pets, within my desired budget, and provided info about last minute cancellation for only $19.99.

He did a wonderful job as a sales agent helping us get the hotel room.

We unexpectedly needed a room for us and our dogs. Priya searched motels in the Lampasas area that were pet friendly and even made the reservation for us! Thank goodness for customer service like hers!

Associate was very helpful … great attention to detail. All bases were covered. Thank you very much for the help!

Easy, they had the rooms available on the dates I wanted. The person on the phone was experienced and knowledgeable. Everything was great.

Tajinder was very helpful and efficient. Was satisfied with the reservation that was made.

KC was excellent and had me checked in on just a few minutes. No surprise charges. On arrival (very late) I discovered a beautiful hotel with incredibly gracious staff and a lovely room they had upgraded us to. Def will stay here again!

Vladimir is topnotch. Took care of our needs. I feel our 38th wedding anniversary is going to be nothing but smooth sailing. Thank you again Vlad. We look forward to staying at Hilton this trip. And others in the future. Thank you. Rodney & Suzanne **.

Reservation was made by AI representative with RelaxInn. I was told I would receive my full refund if I decided to cancel when I arrived. I even paid the additional $36.06 to be sure to receive the full refund. I cancelled the reservation when I arrived for personal reasons and I was charged a night's stay by the hotel, and the booking agency won't support me getting my full refund. I have disputed this with my credit card company, and called the agency requesting supporting document of refund I was to receive to give to my credit card company and I was hung up on by the representative.

The fact that I didn’t realize it was an AI bot I was talking to really bothered me. Then the rates are over a $100 more than any other site daily. I booked 3 rooms, 2 nights each for myself and family and they overcharged me by $550. benefits to using this site.

Sanika did a great job. The hotel I wanted to stay at was booked and she found me the nearest hotel and it worked out perfectly. Thank you Sanika for being so kind and helpful.

Wonderful service. She was very friendly and helpful. She just did an awesome job. Give her a raise.

Have only glowing praises. 👏 From check in to checkout, eating in for breakfast staff and pricing all above and beyond expected. Bar service quick and appreciated. All around my stay was excellent.

I spoke to Ed this morning to reserve my room for the weekend. He was very thorough, helpful, and even assisted with making sure my room would be next to my friend’s. Looking forward to our stay!

Vincent was very helpful. Thank you. Made it easier for my booking.

Danica was very professional. She explained the procedures in detail, answering all my questions. Thank you. S **.

I thought I was reaching out to hotel directly, needed it for work, unable to book full dates that I needed, hotel unable to accommodate me staying, not pleased, would never recommend. Just got here already unbelievably upset...

Customer Service was AWESOME. Took the extra mile to get me a reasonable price. I appreciate the kindness and patience. Thank person much.