Reservations.com Reviews
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About Reservations.com
Reservations.com is a travel booking website where customers can make hotel reservations for both individuals and large groups, as well as rent cars. The company partners with over 500,000 hotels in the U.S. and abroad. You can sort hotel options by location, compare availability and amenities, and complete your booking all through one website.
- 24/7 live support
- Over half a million hotel choices
- Car rentals available
- Many reservations are nonrefundable
- Fees may apply
What is Reservations.com?
Reservations.com is an online travel agency (OTA) established in 2014 that offers hotel bookings for individuals and groups, and connects customers with car rentals through its partner site, rentalcars.com. The website lets you compare hotel prices, amenities and availability at destinations worldwide.
The company isn’t affiliated with any one hotel. It partners with over 500,000 hotels that pay a referral fee to be featured on the site. Customers can book online or call the company directly for 24/7 phone support.
Reservations.com fees
Reservations.com doesn’t disclose all its fees, but those that are are listed along with your booking details. There are no cancellation fees, but many reservations are nonrefundable or only partially refundable.
- Transaction and service fees: These cover mandatory taxes like sales and use, occupancy, room, excise or value-added that hotels are required to charge. There’s also a nonrefundable service fee charged by Reservations.com, but the actual amount isn’t disclosed.
- Property fees: You may also see property or resort fees listed on your reservation that are payable directly to the hotel upon check-in. These fees are dependent on local laws at your destination.
- Credit card fees: Your credit card provider may impose transaction or currency exchange fees if you’re booking a hotel in another country.
How Reservations.com works
You can book a hotel with Reservations.com online or by phone. Customers can search for a specific hotel or look at all available options within a specific area. Once you find a room and rate you like, you’ll complete the booking by entering your credit card information and immediately receive a confirmation email.
The company states that customers can access steeper discounts and hidden specials if they call to make a reservation instead of completing one online.
Cancellation
Cancellation policies vary and are disclosed before you make a purchase and in your confirmation email. Many reservations are nonrefundable or only partially refundable. For example, you may be able to cancel a multinight trip, but be required to pay for one night’s room plus tax.
You can cancel your reservation online by phone or by clicking on the “manage reservation” link. Any modifications to your reservation must be made over the phone, as changes can’t be made online.
Reservations.com FAQ
Is Reservations.com safe to book with?
Yes, Reservations.com is a safe website to book with. You’ll receive a confirmation email as soon as you complete checkout.
Does Reservations.com offer returns?
Yes, Reservations.com offers returns, but only for reservations that are partially or fully refundable. The company does not charge a cancellation fee, but there could be fees imposed by the hotel itself. The service fee associated with each booking is not refundable.
Where can I book with Reservations.com?
Reservations.com works with partner hotels worldwide in North and South America, Europe, Asia and the African continent.
Still have questions?
Is Reservations.com legit?
Yes, Reservations.com is a legitimate company where consumers can explore hotel options and make reservations all in one place. If you like being able to compare hotel rates and amenities when you travel, Reservations.com can save you the hassle of researching all your options individually.
However, the company doesn’t guarantee you’ll always get the lowest rate. Additionally, consumers should ensure they’re aware of all applicable fees and have read over the cancellation policy prior to booking.
Reservations.com Reviews
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- 4,900,386 reviews on ConsumerAffairs are verified.
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- 4,900,386 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 26, 2026
Carlos with Reservations was a great help, easy to talk to, explained everything and answered questions quickly. Carlos was very professional, kind and went above and beyond to make my Reservations experience the best possible.
Greetings Shawn,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear to hear that you had such a great experience booking your reservation with Carlos, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,Melanie P.
Reviewed May 25, 2026
I had to book a room for an unexpected family member this past Memorial day weekend. I called after 8 p.m.on a busy Friday night and Aubrey ** was extremely helpful, trying to find a room for a reasonable price. We were on the phone for a half an hour and she did everything to find me a vacancy. She was so professional, courteous and so caring. So grateful to Aubrey **. Thank you!!!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,Melanie P.
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Reviewed May 14, 2026
Pambi was very helpful when I was having a hard time booking a room on Hiltons site. She checked and saw there was a problem with my attempt in booking a room for my granddaughter's graduation. I tried but got a text that my reservation was held up. I called the reservations desk and Pambi was able to find me another room at the same rate. Saved me all the time trying to rebook online again. She was very patient and explained what I needed to do and took care of everything for me. I hope you acknowledge her extra effort to her.
Greetings,
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kind regards,Deedee S.
Reviewed May 10, 2026
We are on a trip from Texas to Arkansas where we were planning to drive straight through before we got a notification we were driving into a severe thunderstorm and we were trying to find a pet friendly hotel and Chloe was such an amazing help, she worked fast and got us the answers we needed straight to the point and got us booked, she also genuinely cared for our well being and letting us know to please get there safely without rushing. 10/10 service me and my boyfriend would definitely recommend!
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kind regards,Deedee S.
Reviewed May 2, 2026
Jolene was so helpful. The hotel was selling out fast, but she found me a great room at a neighboring hotel. I would have had to spend hours doing online research. Her speaking was clear and unambiguous which I really appreciated. She got right to the point while having all the details readily available to share. It took quite a while to find an available room, but she was patient and just proceeded to go through the details. So helpful and such a pro.
Greetings,
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kind regards,Deedee S.
Reviewed April 7, 2026
Carlos ** made my reservation for 3 nights and he was professional, kind, and he knows how to do his job. I had lots of questions and most of the hotels were booked, but Carlos found me a wonderful place to stay in LaJunta Colorado. Working in customer service is a difficult job and Carlos took time to help book a reservation for me. I will be booking again very soon. I hope Carlos picks up my call again. He also made sure to discount my reservation because I am retired military. Thank you for people like Carlos who is patient and made sure all my concerns and questions were met. He's one of a kind.
In Christ, Minerva
Kindly,
Briana S.
Reviewed June 11, 2026
Easy and clear transaction and book. Clear information with information read back. Excellent and friendly customer service. What else could you ask for?
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,Melanie P.
Reviewed June 10, 2026
Quick service. Answered all questions. Review of info was fast and efficient.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,Melanie P.
Reviewed June 9, 2026
Process was very easy. The agent was very friendly and helpful.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,Melanie P.
Reviewed June 9, 2026
Very friendly and courteous. Helped me when I needed it. Loved the answering machine telling me 15 second wait time...Loved it.😁
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,Melanie P.
Reviewed June 9, 2026
Daniel was very helpful and very efficient in getting my reservation completed.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,Melanie P.
Reservations.com Company Information
- Company Name:
- Reservations.com
- Address:
- 111 N. Orange Ave., #800
- City:
- Orlando
- State/Province:
- FL
- Postal Code:
- 32801
- Country:
- United States
- Website:
- www.reservations.com