Travelocity Reviews

I full prepaid a nonrefundable hotel reservation (Hotel Amadeus in Poland) prior to the COVID lockdown. Subsequently all travel plans were canceled by airlines, cruise company and other vendors. All issued 100% refunds including airlines (Iceland Air, Whizz and Lot Airlines) and cruise company (Seven Seas) even though most policies prior to COVID did not allow for refunds. Travelocity did not/was not able to even negotiate a refund of any amount with the hotel even though by hotels own admission they had not been paid anything yet by Travelocity. Travelocity is just a rip-off 3rd party vendor who offers nothing to the booking value chain.

We had to cancel our flight due to COVID and had a credit to use. When restrictions lifted, I called Travelocity to re-book the new flights. The person who answered said she could not assist with this, but I could wait on hold 'for a little while' until someone could help, & she said if we got disconnected, she'd call me back. I waited on hold for 1 hour and 20 minutes... got disconnected. She called me back about 30 mins later & said I'd have to "start all over again/wait another hour +". I politely let her know that I could not do that, and it was they who disconnected the call, so I needed someone who could help to call me back. She said she'd "try", & that I'd need to answer my phone immediately when someone called... they called about 30 mins later and I answered immediately - they hung up. They called right back, I answered IMMEDIATELY - they hung up again. They did not call back again.

I purchased an Hahn Air ticket through Travelocity 5 months ago well ahead of June travel date. Hahn Air sent a notice that the airline is cancelling the flight (because of Coronavirus) and request a refund through original booking point (in my case through Travelocity). I contacted Travelocity to request for refund and Travelocity response is that airline will not refund the money and will issue credit to use only to same destination within time limit which airline dictates. My daughter will will out of school by then and I do not need to travel to her school anymore. Very disappointing that Travelocity is taking Hahn Air side and didn't fight for customer even at the point it's the airline cancelled the flight. I suggest anyone booking through Travelocity to obtain a record from Travelocity to make sure this does not happen to themselves. It's terrible. Travelocity is happy to take your money but when it comes to refund....

Multiple changes to flights-understandable. Finally, cancelled a connecting flight. Called to cancel-wouldn't refund. One hold for over an hour. Called 1-800 number. Told wrong number after 25 min hold. Then transferred. Still unresolved!

Back in February, we booked a flight so that we could take a trip to meet someone special for the first time. My sisters and I found Travelocity to have a great deal on a flight so we jumped on it right away. When COVID - 19 hit we canceled the flight for our March trip. Travelocity was helpful and gave us a credit for our flight. On May 23, last week, we decided to go ahead and use the credit to rebook the flight. When we looked, we found the price to be a $100 less than the original flight. With three of us traveling, this would leave us with a credit of $300 and some change. When we spoke to Travelocity, they notified us that we would not receive any credit back for the remainder. We decided it was ok because we had originally paid more but this trip was worth it. After the new flight was booked with Travelocity, we received our new itinerary but we received our old E-Tickets. This phone call took 2 hours.

My boyfriend and I are both young and able to adapt when needed so I figured it wouldn’t be too inconvenient to book with Travelocity. We did this knowing that any part of our trip would be difficult to change so we decided to try to save some money. Then the pandemic hit. Ok no big deal, we bought the insurance anyway. Not wanting to go to Hawaii during this virus, we decided to cancel our July trip in March. Turns out, they wouldn’t even take my call until a week before the trip. I tried calling after looking online and finding out I can’t use the insurance on the website and would have to call. If I just cancelled the trip online we’d be out half the cost of the hotel. So this would be hanging over our head for two months.

I was a loyal Travelocity customer for years but now they've lost my business due to their shady business practices. I booked a round-trip Emirates flight, Chicago to Dubai, April 5th-20th. Not a cheap ticket by anyone's standards. It was cancelled due to the Covid 19 pandemic but I was relieved to see that Emirates offered full refunds (minus any service fees and taxes) for customers of any Emirates flights that were impacted by the crisis.

Hard to contact. Had a non refundable reservation for Even Hotel Brooklyn September 1 for two rooms. Cancelled due to Doctor recommendation not to visit New York City. I am 73 years old & a High risk person. NO REFUND.

In Dec 2019 we purchased an upcoming graduation vaca trip (haven't been on real vaca for 17 years)! Colorado to Mexico City to Huatulco and back to Colorado at a $4,405. purchase price! That is a lot of money to us! Been responsibly trying to get in touch with Travelocity since March 2020 to cancel - via chat, self-service, CS phone - all with zero luck or zero results. I finally get an email to cancel and follow its instructions with relief that the trip is going to be canceled and refunded. Only to start receiving several other emails to cancel again and again and again - instead of have just one CANCEL button, they try to make it more difficult so that you miss something and your refund will be forfeited.

So pleased with the resolution of this issue. Travelocity is giving us a full refund.

I paid for flight for my student daughter from France to Hawaii (home) from study abroad May 2, 2020. Travelocity will not refund or give credit. The flight was cancelled due to COVID 19, and my daughter had to return immediately, ordered by her school and President Trump. Travelocity will only offer us credit to Condor Airlines, which we would never use again because we are not in Europe, nor going there. They will not give us a refund or even a Travelocity Credit even though it was purchased by them from me and even though I purchased their travel insurance who I have e-mailed and called repeatedly and receive no responses. Travelocity keeps insisting that we need to wait to hear from the travel insurance but we started e-mailing and calling the travel insurance over a month ago. Their travel insurance I feel is a fraud.

Booked flights months ago through Travelocity and paid for them through Travelocity on Air Canada. Flights were apparently canceled although I was never notified they were canceled and found it only when I went to enter my passport information in my booking and found my booking had disappeared and it was marked “canceled".

We made reservations through Travelocity for a trip to South Florida in Mid-March. Due to the high incidence of coronavirus in South Florida our doctor insisted that we cancel our trip. The hotel charged us a cancel fee of $186 and told me that they had no choice as due to Travelocity rules. When I spoke to Travelocity customer service, they said was up to the hotel and not them. Given the worldwide crisis due to Coronavirus, I fully expected for Travelocity to refund my cancel charge. They will not. Never use Travelocity again, and nor should anyone else.

I booked two tickets to Greece for August. Due to Covid, I will be unable to travel, especially since I am a senior (will be 65 in May). I was unable to send an email or get anyone from Travelocity on the phone. I was unable to get any info on virtual chat to cancel the flights and to get any information regarding credits. By the way, the virtual chat, at one point, asks you if you would rather speak to an agent, If you click yes, you are informed that no one is available, go and and that you should go and start all over again. When you get to the same page as before, you are asked if you want to speak to an agent again. There is no button to say no, to continue. You are stuck on a loop.

I booked a flight/hotel with Travelocity for a bowling tournament in Ky. Due to the Coronavirus the tournament has been cancelled. I contacted Travelocity regarding a refund on the hotel..was told, "NO REFUNDS..It was a bundle..You lost your money." I tried various times to get someone on the phone but not had any luck, today I was on hold 2 hours (and they called me!). It's not like I wanted to cancel because I changed my mind, the event was cancelled.. My spouse has just been laid off due the the virus..I need my money back...I don't know what to do now..I may also be out of work very soon as where I work is shutting down. Any suggestions as to whom I can contact?

Never ever deal with Travelocity again... All phone lines with travelocity were mysteriously out of order. There were constant hang ups and disconnections...until...the day that Canada made it law that airlines could keep your money, only needing to give out credits..then they started answering our call..."shameful"..and shameful for Eva Air to keep people's money at a time we are all struggling financially...

I booked a hotel and tried to cancel because of the coronavirus and nobody is attending our claim>. It's too easy when you have to book and Travelocity offers FREE CANCELLATION. When you try to do it it comes an nightmare and you'll never get it. Take care. It's a scam.

I own a small business and scheduled a vacation for the first time in 3 years. It was to be to Florida to attend spring training baseball games. Due to the Corona Virus I was forced to cancel. Because I booked through Travelocity I lost $600! At a time where all Americans are being asked to do their part, this is unfair and unacceptable. I attempted to call about it and was kept on hold for hours. I went on-line to cancel and the message that I would loose 1/2 of the money was right AFTER the cancel button, no warning. I will NEVER use Travelocity again.

I have been a longtime user of Travelocity, and am extremely disappointed in how the company is dealing with cancellations due to the Covid-19 restrictions that are being placed upon U.S. citizens. I live in California and had planned a trip to London between April 22 and May 5, 2020. I reserved and paid for two reservations for The London Lodge Hotel, to coincide with the beginning and ending of my trip.

We booked a flight on February 5th for traveling to Washington DC on March 20th for my mother-in-law's 93rd birthday. On March 13th, the facility issued a no visitor policy in response to the Coronavirus. We purchased refundable tickets, We spent over 12 hours trying to cancel this flight via Travelocity's website and calling directly. The website kept rejecting the itinerary number and their 800 number was experiencing technical difficulty or if we got through we were placed on hold for hours at a time. No ever picked up or the call disconnected.

I purchased a flight with Travelocity and when I confirmed with airline, I was informed that flight did not exist. I have not been able to discuss with Travelocity. Usually on hold for over an hour and then call disconnected. When I reached someone, I was transferred and then the call was disconnected. Another successful call resulted in being told they would call back in a couple of minutes after investigating my concerns. Never received the call back. So I have a ticket for a flight that does not exist and no refund.

If I could give Travelocity minus stars I would. They steal money when their web site books you in the wrong hotel. They will not give you back your money even when it is their web sites fault. On their web site it said they are experiencing technical difficulties. Stop stealing people's money, fix your web site and stop making your customer service representatives be difficult to deal with.

After my exhibition show in Germany was cancelled due to the Coronavirus, I have attempted to call and have my flight cancelled and obtain an exemption for change to another date. I have been on the phone for 1 hr 26 minutes. All personnel is NOT in the USA and have no authority to make any decisions. They state less than 2 minute wait and the wait is over 45 minutes, their website is stating they have a technical glitch since this morning. They are stalling to give service. After being a customer of Travelocity/Expedia for many years, I will NEVER NEVER use their services. I will go directly to the airline to purchase my tickets. At this time I am holding on my office phone and cell phone, waiting for someone to help me to CANCEL my flight which leaves in a few hours.

Travelocity sold me car insurance which was rejected by Rhodium car rental. I lost price of the rental and price of insurance. I am on the street in Barcelona with no transportation in a foreign country. Travelocity is completely unresponsive.

So, after spending hours on hold and working with different representatives from both Travelocity and Easirent, we finally have a refund coming directly from Travelocity. I can’t say that it was easy to achieve resolution, and we lost our first full vacation day to dealing with customer service, but in the end we are satisfied with Travelocity and how they handled matters. Thanks for working with us to resolve the nightmare that was Easirent.

I would start by saying that Travelocity needs to get their stuff together, be more responsible for their actions. On January 2020, I purchased a trip to Lofoten, Norway, departing on January 20th, only to learn that, I would be required to stay in Iceland for 24 hours, departing on the 22nd, making me miss my other 3 connection flights to Oslo, Bodo, then Leknes all booked for the 21st of January. Icelandair was kind enough to change my flight at no charge, as they could see that Travelocity wasn't very responsible, actually were out of the Loop on this one...

On February 4, 2020 I called Travelocity to book a flight from Seattle to Boston using a credit from a previously cancelled flight through their services. After approximately 30-40 minutes on hold a gentleman answered and collected my information. After placing me on hold several times throughout the conversation, he verified dates of travel, conditions of credit including my knowledge & acceptance of $200 penalty and came up with an acceptable travel itinerary.

If you use Travelocity to compare hotel rates for the city you plan to visit, BEWARE. They do not include the often very substantial "property fees". When you go to book through Travelociy, you may or may not see the tiny, grayed out line item when you reserve your room, but you'll definitely see it on your bank statement. If you use Travelocity at all, I would recommend finding properties there and then going to the provider's site to book your stay.

I had a 6 day stay with Ramada Inn Tucson Cushing location in November of 2019. It took three months for me to get points on my Wyndham card after repeated requests to the hotel to look into it and review the situation. I had to Simply call Wyndham directly had my stay verified and my points are added immediately. Thank you to Wyndham no thank you to Ramada!

Got sold third party car insurance by Travelocity that Alamo car rental did not accept. Had to take Alamo car rental insurance. Also, I had to pay the difference out of pocket. Called Travelocity, and they acted like they were not aware of Alamo’s policy. I was refunded what I paid Travelocity for their third party insurance, but Travelocity would not, as a courtesy, reimburse me for the difference I had to pay Alamo. Took it to BBB, and they lied, and said they refunded me the difference. They practice shady business practices. I will never use Travelocity ever again.

We scheduled flights to Chile 4 months before our trip, and Travelocity started changing the Itinerary within the first month. The first flight of 7 flight trip was cancelled, so Travelocity changes flights 1,2,4,5,6 & 7, when only Flight one needed to change. ANY phone call to "Customer" Service will have you on hold for an hour or more, and the whole time on hold, there is no communication, you're just waiting. If you hang up, they call you back and expect you to be on hold again. Icing on the cake - Travelocity claimed United cancelled our final flight home from Houston, but when we arrived in Houston we could see on the departure board, the flight was not cancelled and was "On Time". United confirmed Travelocity did not confirm our tickets on the last flight home. If you're looking for a travel company, travel AWAY from Travelocity.

Booked by accident on Jan 9th in Travelocity.com instead of Travelocity.ca. Since I was under the 24 hours mark they were willing to cancel my tickets and I was able to get new tickets through their Canadian website. Unfortunately, it has been 11 days up to now and I am yet to get a refund on my canceled tickets. I spoke to a manager name Corey at their USA office today and he simply told me if I need my money back to call the airlines directly to get the refund. Now I have to go after the airline for my $1000 + refund. Weren’t they supposed to help me with the refund since I booked it through them? I will never suggest Travelocity to anyone I know… What a useless customer service.

First, I picked a specific car I was wanting to drive. When I arrived the Rental company said "There is no guarantee you will get what you asked for. As a matter of fact, we don't even have any of those cars." Second, Travelocity's website implied their collision coverage was "walk away" insurance, meaning if I caused damage to the car or there was any damage by any means, I could just turn the car in and walk away. The rental company said that wasn't true. If there was damage, the rental company would keep my $250 deposit and file against my own auto insurance policy and I would have to pay my $1000.00 deductible and apply to Travelocity for reimbursement. So I purchased an actual "walk away" policy from the rental company and Travelocity refused to refund the funds for their misrepresentation.

They only got one star because I had to choose at least one star to submit my review but Travelocity deserves 0. Read the fine print. You will be charged car rental, insurance if selected which is not acceptable in most car rental places, taxes and additional fees upfront. After, you return your rental, the rental place will charge you again for their insurance, taxes and fees. Transactions are both for similar amounts. Neither will refund. A horrible experience, I ended up paying double. Never again!!!

Called to cancel my fully refundable ticket only to find it was refundable only for the first 24 hours. They said they would charge 250 to refund. I noted that the policy stated that a no show would incur a 125 charge and I was calling to notify them but wouldn't pay more to notify than a no show charge. One month later and many calls and I still don't have my refund of almost 3 thousand dollars. My bank told me to wait to dispute the charges until I received my refund. I am going to call the bank and dispute the entire thing.

Long story short, my flight was switched from 2:55 in the afternoon to 7:10 THAT MORNING and I was never notified by Travelocity. After trying to communicate with their off-shored customer service and the line disconnected, I talked with a guy who would only give me a $50 hotel credit when I booked with them the next time, which is NEVER GONNA HAPPEN. Travelocity sucks. They've just lost another customer.

We booked a multi-city trip for the holidays, but two days after booking had to change the travel date for the final flights. Their website just gave errors when any change was attempted, so we called and they manually changed it, but they did the ticketing wrong which we found out when we couldn't check-in online. We spent over 6 hours on the phone, just hours before departure, trying to fix it, all the while unsure if we would even be able to fly. After 3 calls and escalating during each, a manager finally succeeded, but after we got home found out we were charged hundreds of dollars for the difference in the ticket price between the original ticketing date and the date when they fixed it - these unauthorized charges overdrafted our bank account.

I booked through Travelocity at a hotel in Montgomery, Al while traveling from Florida to Michigan. We chose this hotel for the indoor pool and hot tub, so we could relax after driving all day. There was an option of pay now or when you get to your hotel. We chose to.pay when we got there. Apparently, this nullifies their guarantee to make things right for you if you encounter problems with the hotel. Nowhere on their site do they tell you this. After arriving, checking in, and going to the pool, we find that the hot tub isn't working, and the indoor pool is not heated and is freezing!

NEVER NEVER NEVER use Travelocity again. I called Travelocity before booking to confirm I could change flight as I had to fly for family emergency and expected I would have to change return date. They said no problem, but there would be a $150 fee. After flying one way, I called to change the return date. I was left on hold for 4 hours occasionally with an agent saying they were working on it. Now they say my ticket didn't allow changes, and but they could cancel the return leg of my flight and issue me with a one way ticket to "help" me. The price of this "help" was much more expensive than for me to book a full one way fare with a much better airline. So I decided to call again.

We had to evacuate from our home in Port Arthur, Texas, this past month when we had a nearby explosion at a local plant. We arranged for a hotel through Travelocity. About 15 minutes after we made reservations for a stay that would have cost several hundred dollars for us and for our adult daughter, we had a relative that offered to let us come and stay with them until our area was safe again and we could return home. We were very grateful and accepted their offer. I called Travelocity to see if I could cancel our reservations without having to pay a fee and the wonderful gentleman on duty put me on hold, called the hotel, explained the situation, and got us a complete refund!!! Now, THAT is what I call amazing service. THANK YOU, TRAVELOCITY for relieving our stress and significantly impacting our finances...in a good way! I highly recommend this company!

Just wow. My sister passed away and I used Travelocity to book my trip. Once I was there I was so upset I could not stay. Try to change my flight home and was on the phone for 5 hours. Ended up buying another flight through the airlines. Customer service is horrible. Will not recommend or use again.

Booked a flight with Travelocity and paid extra for their 'flight insurance'. My wife got the flu and we canceled the flight a month in advance but they refused to honor the insurance unless we provided a written note from a physician (what is this high school?). End result, I'm out $1400 (and tried to cancel a month before the flight). I'd classify that as a ripoff!!!

I wanted to rent a car through their website, but it asks me to pay for a car and tell me only general information about the company policy. I want to cross the border with the car and all they say is this: "Geographical restrictions may apply, even for rental contracts that feature unlimited mileage. Some car rental companies do not allow you to take their vehicles across certain domestic or international borders, or may apply an additional charge to do so." I lost good time on their website before running into this problem.

I believe I have gotten good deals, when I book a flight and hotel together. However, I feel like I get the crappiest rooms in the hotel. Ones that need to be repaired, somehow. Not all my rooms have been terrible, but I am over this. When I check the flight prices on the airlines' websites, I get the same price as Travelocity site. So the deal is with the hotel price. I am going to join a hotel rewards program and see how that goes. Bye bye travelocity.

I booked a trip with Travelocity for my wife and by mistake I entered her married name but since she doesn’t have a US passport she has to travel with her passport that has her maiden name. Travelocity and Latam airlines both asked for a copy of her passport, a copy of her alien card with her married name and a copy of the marriage certificate. I submitted everything to both. And yesterday I received an email saying that the name cannot be changed and that my Ticket will be forfeited. So I stand to lose $1300 because they could not resolve my issue and they did not offer a discount on another ticket or a credit or some sort of a refund. I am very upset since I have been doing business with them for probably 15 years and they didn’t care about losing me as a customer.

Travelocity charged our credit card in August for a non-existent room vacancy in November. Also, I found out later that I would have saved a lot of money by calling the hotel directly but that’s on me for not verifying Travelocity’s bogus “deal” so neither of those two things is the source of my complaint. I can afford a more expensive room and I understand that mistakes happen. My complaint is that, in addition to all that, the “help line” people do not appear to be there to help but to keep putting you on hold till your vacation is over and you give up (they literally kept us on hold for most of the 2 miserable hours of what Travelocity calls “help”). My wife and her two older lady friends were stuck standing in a cold, dark parking lot outside the closed hotel while the Travelocity “help” personnel said it wasn’t their fault and to call the hotel because it wasn’t their fault that the vacancy they advertised and took our money for didn’t exist.

I booked several flights for a family trip and later we needed to change the dates. Ended up taking around two and a half hours on the phone, including being put on hold around 8 times and disconnected once. Eventually ended up talking to someone from corporate who said something to the effect of “Consider yourself lucky, some people are on the phone with us for six hours”. LOL. Nothing to brag about there, Travelocity!

Hi, We bought 2 premium tickets. On Travelocity for a trip going from Lagos fo Houston on Delta but were given Economy tickets. Nothing has been done to rectify this. We demand a refund of the excess paid for the premium economy.

Honestly, I am just disgusted with the way Travelocity does business!! If I could give zero stars I would! In August of 2019 we booked three hotel rooms at the Holiday Inn & Suites in Ft. Lauderdale 12-1-19/12-6-19 for a one week Motorola training event. The middle of October the event was moved to a different location so I called Travelocity to cancel the reservations. The Travelocity agent said there would be no refund issued because the hotel is negotiating cancellations. I asked what does that mean because all hotels cancel reservations. I was told that the hotel would not give a refund so I would lose the entire $2800 that I paid. They said that they have nothing to do with the no refund policy and that I would need to call the hotel.

Hotel Booking Plus is a scam, I tried to change a booking thinking that I paid extra to have the option of changing a hotel booking months in advance. Received no help from Travelocity who brushed me off on the Hotel and then a third party insurance company. You must read the fine print, do not pay for the Protection Plus. It does absolutely nothing for you. Much better experience with Hotels.com when my itinerary had to be changed.

I paid for 3 first class flights from Houston to Campeche, Mexico totally approximately $4,000.00. My itinerary showed Business Class from IAH to MX and COACH from Mexico City to Campeche. I called Travelocity and told them that I could fly Coach for $400.00 each ticket totaling $1,200 and wanted a refund for paying 1st class and not getting it. They told me they would request a refund from Delta but they couldn’t request it until after my trip. They gave me a $200 coupon to use for future travel.

My husband and I purchase tickets at the end of August for a trip to see his father over the Labor Day holiday. Hurricane Dorian decided to hit and Travelocity notified us that our flight was cancelled. We contacted Travelocity to find out what to do to get another flight. We were told to purchase new tickets for a later date and that our account would be reimbursed for the cancelled tickets within 5 business days. We never got reimbursed. We call asking about it and Travelocity said, "No... you have to contact the airline." The airline said, "No...you have to get it from Travelocity." Called Travelocity to tell them Delta said Travelocity owed it. Travelocity called airline with me on the other line and Delta told them they issued the refund which they did not so I called Delta again and they said, "No... that money is with Travelocity so you have to get it from them."

Went on Travelocity to book a room for one night out of town. Their ad for 15% off came up, so I decided to use it. All the way thru the process I was looking for a place to enter the code to get the discount, it never came up, not even after I booked the room. Travelocity's customer service department would only say that I had to use the code before booking the room. WT-? How am I to use the code if they don't provide a place to enter the code??? What a scam! Their customer service department stopped replying and refuses to admit their screw up or scam!!! I'll never use them again!

I booked a hotel in Santa Barbara 3 weeks before our trip. Location was the most important thing for us as we were traveling by train with no car to get around. When we got to the hotel they had no reservations for us. They managed to get us a room for the first night but were booked solid on night two. I called Travelocity and they spoke to the manager who explained their reservations were never pushed through to him so they never received it. Travelocity found us a room for night two but it was way out of town and not at all what we would have chosen. They basically ruined our weekend away. I will never use a Travelocity again.

I recently researched a Canadian hotel through Travelocity. The Canadian Price, in Canadian Dollars was reasonable. However, at some point, I wound up on the U.S. site, -- unbeknownst to me -- and therefore was charged in US Dollars, bumping up my cost by $50.00. Did not see that until my credit card bill came in. As I have an obvious Canadian email address, and an account with Travelocity.ca, I think it is poor business practice that the company did not inform me of my mistake. Amazon.com ALWAYS informs me that I might prefer to go through Amazon.ca. When I called Travelocity.com, the supervisor refused a credit. Buyer beware!

I purchased two tickets to Barcelona. I was informed by Travelocity in an email that my ticket was canceled. Weirdly, only my ticket, not my partner's. The email went on to offer me two options to change my outgoing flight. It made no mention of my return flight. I called and spoke to an agent who said I was able (and therefore my partner was also) to cancel our reservations since the new outgoing flight options changed our wait time in Dublin from 2 hours to 12. I said I wanted to discuss with my partner. I called back and stated we wanted to cancel both reservations. After a wait of 40 minutes I was told my reservation was canceled but my partner's was not because the problem was with my return flight! My return was different than my partner's. This was not mentioned in the email I received.

Took my daughter on a trip to Europe for her birthday, was put on 6 different planes, arrived 3 days late. Rental car never paid for by Travelocity although I prepaid for the car. Arrived in Milan to have to put up $1025.00 just to be able to leave. Lost thousands of dollars in prepaid hotel rooms, and my flight home was canceled, they essentially left us stranded in a foreign country. Do not consider using them and jeopordizing your family's safety. I also paid for the "Travel Guard" insurance and received zero reimbursement. They offered to pay for half of one of the flights instead of reimbursing the entire trip.

Normally I use Priceline and have no issues. Today I decided to book a one way flight with Travelocity. All was going well and I click confirm booking and then site informs me it couldn't complete booking and to try again in a few minutes. I decide to check my bank account and the charge has already been taken from my account but yet I received NO confirmation or itinerary number. I have been trying to reach customer service but have had no response. I am furious at the fact that I have no flight confirmation but my money has been taken. If this issue is not resolved by tomorrow morning I will be disputing it with my bank account. Travelocity is horrible and I will never use this site again.

Obviously should have showed me they changed things before I paid for it! Bait and switch.

My family and I were to go from NYC to Nova Scotia for week on July. My mother got infection in foot and spine issues before travel date and had medical documents and doctor note stating she not travel. Trip was cha was charged and booked way before medical crisis. When needed cancel they did not help with credit or reimbursement. A dispute with credit card for hotel, car and flight had beade. Regards to a travel agency website this is unacceptable and small business bureau should investigate honesty of this travel company.

I booked a flight and found out the dates were wrong around 30 mins later. I tried to call them and went to voice mail. They provide a call you back but when they do they just hang up. I have been on hold for well over an hour and no response. All I want to do is change the flight dates. Now I want to cancel and use the airline directly which is cheaper.

Made a reservation via Travelocity for flight and car rental in to Monterrey, MX. Long story short I was told the insurance I paid for the vehicle was not valid and that I had two choices. 1) pay 350 for colisión coverage (please note this is more than half of my total purchase price for flight and rental) or 2) they place a hold of 2500 USD on my cc. Called Travelocity and it became a he said she said. I got screwed by both Travelocity and Avis Car rental in Monterrey, MX. DO NOT use these vendors. They are full of **!

Travelocity screwed up my booking. I spent over one hour and a half. The end result, the not so smart agent whom did not know what she was doing, eventually gave up. I will never use Travelocity again. Wow, what a disaster. I tried to rate them zero stars, but this system does not allow it, therefore, I was forced to give them one star.

This has been the worst experience I have EVER had with a travel agency/booking website! I personally will NEVER use Travelocity ever again!! I would rather pay hundreds of dollars more on a different site or with the airline directly to avoid the possibility of an issue with booking the ticket and having to rely on the Travelocity representatives to fix the issue.

I've been planning this family vacation for the longest. Ok, we booked the flights. "Reserved" the vehicle through Travelocity. I went to pick up the vehicle and was told it wasn't an existing reservation under my credit card that was charged for the vehicle. I am highly disappointed because not only did they charge my account but ruined my family's day because there were no car available at the moment! NEVER AGAIN WILL I EVER BOOK A CAR THROUGH TRAVELOCITY! EVER!!!! I had to pay double the cost for a car the next day!!!!

I booked a room at Sleep Inn in SeaTac following a hike in the area. The air conditioner was non-functional the whole night, not providing any relief to the muggy, stifling heat. I called the front desk about it twice throughout the night, to which they offered to bring a fan (which would have done nothing to improve the situation). The next morning, I confronted them at the desk in person about my negative experience as I had gotten no meaningful rest the whole night. They were dismissive and outright lied about having offered to come inspect the unit, which never was mentioned. I refused their offer of the fan because I wasn't in the mood to be slowly dehydrated.

I booked a trip, including flight, hotel and car rental on this site. At the end of it, I submitted payment and received an error message that it could not process. Later that day, there was a charge on the card I used. I called them the following day and they said the one I submitted was cancelled. I explained that I called the credit card that had been charged and they said it was done on Travelocity's end. Never going to use this site again for travel.

I booked 3 hotel rooms that were pet friendly through Travelocity. At all three when we arrived were not expecting our pet, charged us additional charges and moved us to different rooms than booked. Called Travelocity and spoke to a supervisor, Judy, and that got me nowhere. Beware booking through these people. And also the ones you speak with there have very poor English so be prepared for a lot of scratching your head while talking.

I booked a cruise on the Mariner of the Seas, Royal Caribbean, through Travelocity, for July 15-19th, 2019. My wife and I sat down together to do this, because she had certain concerns regarding room location and meal times. When we booked the cabin and meal plan we booked a stateroom on the front, mid-upper level of the ship and requested "My Time" dining program. We double checked our online request and everything appeared fine. However, when we arrived at the ship, we found we were located at the second lowest level of the ship and we were assigned a dinner time of 8:30 p.m. My wife freaked out about the location, because she has a fear of closed in spaces. Royal Caribbean could not help us out with this because they were at capacity. Additionally, we had prepaid the gratuities, through Travelocity, a week before we set sail.

I was racially profiled due to making a complaint due to the price of breakfast and was asked if they could locate me another room at another location by the Director of Events and Assistant front Office Manager at the Renaissance St. Louis Hotel.

I have never written a negative review before but felt it necessary for others! We are avid travelers in and out of the country. We have had so many problems with Travelocity’s “fine print policies.” The airline adjusted our flights to terrible flights a couple weeks after we booked and they said there was nothing we could do about it. They extended our flight by over 3 hours each way, terrible layovers etc... we could rebooked but then would lose all of our money and there is no guarantee still on the flights. We will now book vacations ourselves or only through Southwest Vacations!!!

We want a oceanfront hotel with a balcony and pool and ended up with neither. They tried to also charge me for a reservation I have already canceled weeks before our vacation. We said we would pay more to move hotels and they refused and kept me on hold for two and a half hours. Worst service ever and will not use them again.

When I recently booked a suite using the Travelocity company for a supposed discounted rate, I am very unhappy with their customer service! The suite I booked cost almost 200 American dollars so I honestly expected more amenities than just free wi-fi! At the very least a complimentary breakfast!!! Upon contacting the hotel and then the customer support it was determined that I will have to pay an additional 10 bucks per person if I would like to enjoy breakfast at the hotel that I paid almost 200 American bucks for ONE nights stay!!! THAT IS JUST OUTRAGEOUS when I could have paid 50 bucks for a cheap hotel room and received a complimentary breakfast!

DO NOT USE TRAVELOCITY. I booked a round trip flight for my family which totaled $2200, and was charged TWICE. Meaning they charged/booked 8 tickets instead of 4, and charged me over $4000.... and then told me it would take EIGHT WEEKS to get my money back. TERRIBLE customer service, no one knew what was going on, I had to call 4 times to get any kind of answer. Avoid at all costs.

Worst ever! For starters, they messed up my flight. 3 hours on the phone to fix and I wish that were an exaggeration. Finally get to departure date flight. Goes usual, landed around 11pm, drive to hotel and it's Overbooked. I was frustrated but I understood that things happen. On hold again and it is 1am. 1:45 and the representative finally comes back to the line and asks "will you stay in a room without air conditioning?" SERIOUSLY?!? It is 99° at my destination and that is at almost 2am. Finally got a room at a different property. I asked to speak to customer service. After more hold time I get excuses about whose fault it is and how I at least wasn't asked to pay more money (all prepaid trip). I then ask for a customer service supervisor. Yes, more hold time. No resolution and I was on hold yet again. Supposedly I would get a call from a customer service manager the following day....

Rental car included in package, arrived in Milan to find that Travelocity had not paid Budget and had to pay 1026 USD out of pocket just to make it out of the airport. Return flight home cancelled. Spent a minimum of 20 hours of my vacation in Italy on the phone with them. Do not use Travelocity. Nightmare experience.

My company requires that I submit an itemized receipt for travel reimbursement, which is obviously standard. I reached out to Travelocity because they only provide the itinerary with the total cost of the flight and hotel. However, the customer service team said they could not provide me with an itemized receipt. It should be incredibly easy for them to send over the individual rates for the flight and hotel that were booked, but they refuse to do so. My reimbursement is now being held up because of their unwillingness to provide this document.

The worse company in the world to book a flight through. I will never again use these people. Countless hours on hold to change a flight. Call backs with no one on the other line. Being hung up on after writing 45 min to reach a live person. I paid for a flight change and they changed my flight date and destination without my knowledge. Most customer service reps do not even speak any English. Horrible experience. Someone should investigate Travelocity for horrible business practice.

I booked a hotel that clearly said all taxes and fees were included. When I arrived at the hotel, I was forced to pay an additional $124 tax. I complained to Travelocity because they should have informed me of this additional tax from the outset or included it in my purchase price. I felt like they pulled a scam on me. Will never use Travelocity again if they fail to charge a true price.

Ordered a ticket, tried to cancel within 30 minutes and didn't get a penny back. Unless you are 1000% sure you have the exact flight you want, don't use Travelocity. Unless you have 3 hours to read all the fine print, you may end up getting billed with no way to get a refund. Furthermore, I had to click "Place Order" to get the itinerary. And then I got billed. So, I am stuck, extra hotel and perhaps missing a day with my daughter.

I booked four rooms for four nights in a Barcelona hotel. I needed to cancel one night for one room. Instead of cancelling one night, they required that I cancel the entire booking for the room and re-book at a rate $100 per night more expensive than the original booking. That would have cost more than leaving the booking as is. I have used Travelocity many times over the years but no more.

POOR SERVICE! I booked a flight for my parents in the month of April that was supposed to fly in the month of July. In June they said that the flight I booked was no more available, they provided alternatives that weren't even covering the entire trip. For more than 10 days I followed them to make corrections, and they still haven't taken any action.

I paid in advance for hotel on Travelocity site, changed duration on check in to leave the next day. Hotel agreed but Travelocity would not refund. Claimed the problem was the hotel. Would not entertain any other discussion.

I booked a rental car through Travelocity for a business trip. I had to cancel the trip less than 24 hours after I booked it. Instead of simply refunding me Travelocity charged a $50 cancellation fee. I will never book through them again.

I purchased international air travel ticket. I found the better price elsewhere after purchasing the ticket. I sent all the proofs to Travelocity to match the price. Travelocity declined and said that the proof is not satisfactory for them. I included the real screen snapshots everything, yet they declined. I decided not to haggle with Travelocity with their absurd price matching policy instead. I purchased the cheaper ticket from other website.

Never using Travelocity again! Worst customer service experience I ever had and it cost me over $300 for a room I didn’t use or know it was booked! I never knew it was booked because of an error that they say I never had!

I purchased a flight and the insurance. I had to cancel the flight. The insurance stated it covered 100%. I spent over 6 hours on the phone (three calls) and numerous emails and still am waiting to get refunded. They will only refund a portion of my cost and I lose the rest. This company is absolutely horrible.

In May 18, 2019, I booked one room in a hotel in Chicago to assist to Camilo Sesto Concert in Rosemont Theatre on June 20, 2019. Last week I was advised about the change in the date of concert. New date is October 23, 2019, so I don't have reason to travel. When I booked hotel, I made the payment including insurance coverage. Today I have contacted Travelocity to obtain the refund... but I found through the page is not possible to make the cancellation. I called them and all their agents were attending other clients, then the wait time would be about 1.5 hours.

I have always used Travelocity to book my bosses' trips. In our business, schedules and conferences change without notice. This exact example happened. I contacted Travelocity to see if I could get her a later flight through DELTA. I was told yes, but I would have to purchase a new ticket and could not get the money back from the original ticket. This is unreal to me. The difference in the flights were 9 hours total. I'm certain neither flight is SOLD OUT. I just feel this is taking advantage of the consumer. I will NEVER purchase another ticket, hotel or car from TRAVELOCITY and will ABSOLUTELY NEVER fly DELTA again.

In March, I bought two tickets for AA+China Southern 1-stop flight from US to China. In May, the itineraries were changed three times, each time rendering the flight useless to us. After spending scores of hours with Travelocity and for fear of future itinerary change again and again, I cancelled the tickets. Now three weeks later, 1 of the two tickets is still not cancelled. And I am still on the phone with Travelocity agents. The whole experience is very frustrating.

I am not one to write reviews on anything however I am so appalled at the horrible customer service of Travelocity and the lack of accountability they take for mistakes they make. I had a bad experience with them a month ago canceling a flight without proper notification. In an attempt to give them the benefit of the doubt I used their service again to book a hotel for a weekend Getaway with my sisters and the booking didn't go through but they immediately deducted the money from my account. They take no responsibility for their mistakes, they have horrible customer service and their response is that I have to wait 2 to 5 days for my bank to refund $532 that they took IMMEDIATELY without booking my hotel. I will never uses their service again, I do not recommend them and I wish there was an option to give them negative stars. They absolutely SUCK!

The worst booking experience! We are traveling with a toddler for our first family vacation. There was no nonstop flights available at the time of booking. 2 weeks away from our vacation a nonstop option from the same airline, Delta becomes available. I politely called to see if an accommodation can be made and we can be placed on the direct flight. Travelocity proceed to say that they will need a $200 fee per person in order to make the changes which are required by Delta. I proceeded to call Delta and the representative said that a fee can be waived but has to be handled by Travelocity. 9 calls later dealing with hung up calls and kept being transferred up the chain to a higher supervisor with no resolution.

All I was asking for was a price breakdown of my taxes and fees for a previous flight I had booked through Travelocity because on the receipt it just says Taxes&fees and then gives you a total but does not break it down. So I called the support line and after being on hold for over 20 minutes explained what I was looking for and was told it would be emailed to me within 24 hours.. Well I got the email and it was the exact original receipt with no breakdown so I attempted to call the support line again but this time I was unable to get a representative on the line. So I took to their Facebook messenger support and was chatting with a representative right away and again explained exactly what I was looking for, gave them all my itinerary information, confirmation number etc. Just for them to come back with the exact same email the original representative sent me which was just the original receipt.

I attempted to book my flight with a Travelocity agent; trusted him with my credit card info. He told me that the travel did not process; asked that I attempt a different day and time for the outbound. He found another flight; asked for my credit card and again came back on the line to tell me that my flight had some issues. In summation, he charged me over $7,000.00 of which I never received a ticket. This is criminal! I called several times to try to clear this up. Spoke to corporate "Zeus" manager. To no avail. I will never use this service again..

The Hotel was not good at all and they charged $50 against my credit card for incidentals, even though we did not have a room phone or a minibar in our room. However, the booking experience was great and the hotel did not go through with the $50 charge (it was deleted from my charges). The rental car was paid for in the booking amount and the only extra charge was for local tolls in Dallas.

Before I booked a flight from Toronto to Europe I first checked the luggage policy. It was advertised as 1 free carry on and 1 free luggage up to 32kg. After I booked and got the confirmation, surprise: the carry on is free, however the first luggage up to 200 euro. I called them requesting an explanation. They said the carry on and first luggage is free. Then I called the airline/Condor and they said only the carry on is free. Travelocity is an incompetent agency who false advertise. If they do it because they are not aware of airlines policy it makes them incompetent and if they do it to sell it's theft. Either way they should not be allowed to operate. They get customers by false advertising and that's stealing. What a nightmare. I give it a star because otherwise I cannot post it but they don't deserve it.

Easy to use. A lot of options of hotels and flights... Prices are way too high to travel to Panama but the website is pretty damn good.. Overall experience with this website is 8 out of 10... Try and workout better deals with the airlines.

Worst hotel. Worst experience if you use a company to travel. They should rate the hotel. Would be easy to do by cust feedback. Also I email the hotel and travel company how bad it was. No answer. Not sorry took my money and ran.

When renting a car best from airport. Get what is at the airport. Otherwise they got you. They transferred me about 3 kms from airport then all of a sudden all prices change. Making up excuses that they are the cheapest & they know everyone at the airport convincing you that nothing is left to rent at the airport. If you don’t rent from them then you're on your own dime to get you back to the airport. On weekends if you take vehicle back after 6:00 pm then you have to grab a taxi to get you back to airport. This is the saddest service I’ve ever seen in my life.

Travelocity can be very expensive if you don’t know how to work your way around. I tried to book a flight with CheapOair and they didn’t even bother to tell me that the flight I booked have increased its price. So I went to Travelocity and I manually booked connecting flights rather than booking a fixed connecting flights. You can save money this way. After booking, I received my itinerary right away from the airline and I saved a lot of money.

Travelocity gave me good flight and hotel booking service - but as with everything else, check details: for example, Travelocity gave me good bookings on a flight with American Airlines and return flight with United Airlines. However, Travelocity failed to mention that the carry on bags are free with American, but you pay with United. Probably too much to ask of a booking service - so one must be careful, no matter how good the booking service is.

Booking for airline by Travelocity involved a 10 hour layover. I called Delta and changed to a 1 hour layover. Motel accommodations were great. Cost for trip was good. Overall a good experience. Was informed of extras for trip which I scheduled myself.

Travelocity can suck a big fat one because I cancelled my reservation on May 11th and after I was guaranteed a full refund - they proceed to charge my card for a full night stay at the hotel I reserved. I talked to them and they said it would take 3-5 business days. It's been 2 ** WEEKS and nothing. The customer service people keep saying that they have to contact the "Manager" at the hotel but they've been trying to "contact" him for 2 ** weeks and still nothing. I have called several times to get my money back. I'm ** tired of them and know not to EVER BOOK WITH THEM AGAIN.

We booked an August flight in January. Our friends booked the same flight, as we’re traveling together. Today, May 21, our friends got an e-mail saying the flight was changed. We never got an e-mail. We called Travelocity and they had no record of the reservation. We were on the phone about an hour and had to make a completely new reservation. Now we will have to go back to the credit card company and have the original charge refunded. There was definitely a reservation and we were charged for the flight back when we made the original reservation. I’ll not be booking through Travelocity again.

It’s a great site to compare flights and airline and prices all in one spot. I will verify prices with this website and the major airline to make sure I’m getting the best possible flight itinerary and price.

All travel resources in one place. Rated services and current contact information. Always my go to app for any trip holiday or business. Easy to use interface and honest rating. Great for generating plans for new vacation trips as well.

I am finding out that it is sometimes better to contact the hotel/spa directly. Can ask for a specific room if you know one. I did that to Motel 6 in B P. Do that all the time now.

Waste of time. Not competitive in pricing. I was using 2 windows screens on same website. Pricing didn't match up either. Calling the airline or a travel agent direct actually saved me more money than using a website to book.

I booked a flight for three of us (one special needs child included) through Travelocity and Delta Airlines, and a return with United. After I received a confirmation number, my credit card was charged, and a clear statement on the receipt that I need not confirm my flight, as it was confirmed, I called Delta to ask about getting at least two seats together, for consideration of the child. The rep put me on hold for quite a long time, and when she came back, she informed me that, between the time I had spoken with Travelocity and Delta, the flight had gone up over $800.00!!! What? I asked her how that could be true, and she said I should have called Delta to confirm, as sometimes the flights go up in price (even though I had already received the confirmation number and my credit card had been charged). I asked her what kind of business they had with Travelocity, as this was an outrage and totally unethical.

I purchased a flight 4 months in advance for business. I purchased the travel protection for the flight just in case something were to happen and needed to be changed. That situation arise and tried to cancel the flight. Travelocity couldn't cancel the flight and directed me to the airline. Airline tells me that they don't recognize the travel insurance issued through Travelocity. This company is beyond horrible. I am continuing to fight with them. Go through the airline instead of using this company.

I've been using Travelocity quite a bit to book my hotel visits this past year. Was a user friendly booking site, the website listed several hotel options and checkout was easy along with payment and confirmation.

I feel compelled to leave a review for Travelocity. I had never used the site before. We booked a nonstop flight, and hotel package to New York. Soon after booking the package, we received an email stating that our flight had been changed. It was still non stop and the change was minimal. After that, I received another email stating the flight had been changed again. This time, it was a less desirable flight with a layover. I had paid for a nonstop flight, a more expensive option. I called Travelocity and waited on hold for a total of 4 HOURS OVER THE COURSE OF 2 DAYS!!!! NO JOKE!!!

I tried to book a package with Travelocity but it didn’t go as planned. I was on the phone with a representative, he made mistakes but that wasn’t the issue. As soon as I gave him my credit card number he charged it without authorization, a totally different amount. Then he asked me to call the bank and let them know it was by “mistake” which he made. I called the bank and the bank told me it’s pending, they aren’t able to do anything. I was back on the phone with Travelocity agent, he kept saying he can’t charge the account even though there were already charges on the account. So I told him to just cancel everything because he charged without my authorization and I had no itinerary on my email. So he decides to hang up on me.

Once you make a reservation through Travelocity, you're going to pay, even if your plans change! Travelocity does not bother To react to your emails requesting a cancelation or change even if it's weeks out before the stay! My advice... NEVER book through Travelocity if there is the remotest chance of a change in your travel plans!!!!

I booked a hotel for our Destin FL trip in March 2019. I looked online and did it through Travelocity. As soon as I put my card info in I was charged a deposit for the first night. At the hotel they wanted a credit card right away so I gave them one. Uknowingly I was actually being double charged. I didn't find out until I got home that they never put my deposit towards the hotel stay. Needless to say I was ** at this point. I contacted them and told them what had happened and someone at Travelocity told me to dispute the charge with the bank. Hmmm ok? It was weird they were telling me this since I booked it with them.

Travelocity's 3rd party flight insurance is absolutely abysmal. I bought the suggested flight insurance (3rd party company AIS Affinity Insurance Agency) while purchasing tickets to visit my brother in the Airforce. I ended up having to cancel my flight because his leave was overridden by his higher ups for training. The website I was sent to to file my claim is marked as an unsecure website and won't load, 1.5 HOURS later, I finally manage to start the claim over the phone. I'm sent an email asking for records of death in the family, court summons, medical emergency etc. Basically, the flight insurance is a complete waste of time and money, instead of being out your flight money, you'll be out your flight money + insurance money in most circumstances.

When booking through a "travel service" you would expect their assistance when there is trouble with the airline or hotel they booked. Travelocity offered us a $50 future hotel voucher for our huge inconvenience. Absolutely unconscionable customer care by Frontier Airlines. "On April 18, 2019 a friend of mine and I were in the Cancun airport awaiting our nonstop trip home to Kansas City. We received a text notifying us our flight home was delayed. We still went to the airport and checked in more than 3 hours in advance of the originally scheduled departure time.

American Airlines was great. Good prices, very helpful. Embassy Suite uptown, Charlotte, North Carolina was wonderful. Breakfast was very good. Happy hour 5-7 PM. Siesta gave us info at front desk. Would recommend. Great mini vacation.

Today I went on this site to book a hotel room but I accidentally book the wrong date and as soon as I realize my mistake I called them to see if they could modify my itinerary. Not only did they give me the runaround for 5 hrs. I lost out on my money cause they claimed the hotel didn't have rooms for the dates I wanted and the hotel wouldn't waive the fee to changed location so I couldn't get my money back to get another room. But mind you the hotel said that it was Travelocity who didn't want to waive the fee or find me another location. So after being on hold and transfer from one rep to another, I decided to stay at the hotel. They had me at but request to changed the dates to June cause they had me book for the middle of the week in May! Not only did they ** me on that, they tried to upcharge me to push the date out. This was my first time using this company and definitely my last. Travelocity is a terrible company and they should be shut down.

I booked my flight arrangements and car rental through Travelocity to Springfield, MO for 4/6/2019. When I arrived at the enterprise desk at the airport I was informed that this reservation was with the Enterprise in Springfield approx 9 miles away. The clerk said that Travelocity was known for doing this. When I asked if he could honor the reservation he said, "at twice the cost." I will never use Travelocity or Enterprise again.

I inadvertently booked an "economy" package rather than "main cabin". I contacted Travelocity numerous times. Each time, I was treated in a condescending manner and given no assistance whatsoever. Well, except for their generous offer of changing my reservation status for an additional $1620! My husband is very tall and suffers from a bad back and bad knees. If he is forced to sit in a standard airplane seat for 5 hours, he will require a wheelchair to deplane. Plus, he'll likely be miserable during our vacation. This is why I always choose the main cabin option, so I can choose an appropriate seat for my husband. Since Travelocity not allow me to make this very simple change and cause my husband pain, after years of using their service, I will NEVER use Travelocity again.

We booked a package trip only to discover that one of our names were spelled wrong. Tried to get this fixed but with little help from the service department. At best, I received scripted answers to my questions that were of little help. Not once did I get the impression that they cared about fixing the problem. I ended up having to cancel the entire trip and rebooking it. Luckily I had insurance but it still cost us over $500 to do so. I will never book with Travelocity again.

My husband and I were booking a trip for September. I made it to the payment page, put in my information and clicked to move on. The site said that the card information was not valid. I tried one more time before my husband told me to stop because they took money from our account! There was no trip booked, no confirmation, no itinerary yet over 2K was taken from us. We waited over ONE HOUR to finally get someone from Travelocity on the phone. We were back and forth on the phone for 2 hours with our bank and Travelocity just to get our money back that was never authorized! Horrible experience, when we book our trip we will NOT be using Travelocity!

Made a reservation for a one night hotel stay at Days Inn & Suites Wyndham Bentonville, Arkansas. Ten minutes later attempted to cancel reservation due to error in date. Travelocity responded with they would need to contact Days Inn to inquire about a refund on my behalf. Subsequently, shortly thereafter, received an email from Travelocity stating they were unable to give me a refund due to Days Inn's inability and refusal to refund. I contacted Days Inn personally and they denied this claim, stating it was Travelocity that I had paid and they are the ones who would need to refund me. You do not get good business by deception. I DO NOT recommend them and WILL NEVER use again. Be cautious.

I created two packages with 10 family members to travel through Travelocity. I rented two cars one from Enterprise and one through Europcar. Paid in advance like plane and like hotel. WELL, you go to pick up these two cars and guess what, they are NOT available. YOU have to upgrade and they WILL NOT refund the original cars nor use the monies to contribute to the upgrade. YOU my friends will be OUT the 600 USA dollars you put forth to the cars you picked out online. These kids behind the counter CLEARLY are getting a kick-back or a commission on whatever you are charged. BEWARE. FRAUD will be on your mind. AND take photos so they cannot say you damaged the car.

We learned upon our arrival last night, after a 10 hour drive, that Travelocity had not made a reservation for us in Chattanooga at the La Quinta Inn. We were really disappointed with the lack of concern or apology from Travelocity’s customer service. La Quinta couldn’t even get them to answer the phone! Finally, Gabby at the front desk was able to confirm our reservation through Expedia and gave us a nice room. There are lots of choices for travel arrangements and we will not be using Travelocity in the future. 4/8/19.

In an attempt to be proactive and save money, I booked a trip to New Orleans for me and my daughter. I selected specific times as we are meeting friends who are arriving from other States. My flights have changed not once but twice in the last 3 months. I don’t leave for my trip until July. This is an unprofessional way of doing business. We have our entire itinerary confirmed based on our arrival and departure. I recommend going directly to the airline and booking. I will NEVER use Travelocity again and if you value your time and money you will not even try them. Respectfully, Rebecca **.

The competitive prices for flights advertised by Travelocity are misleading. I went through the whole process for 2 flights Dublin to Tampa advertised at €1776. After putting in card details pop up says flight sold out - new price €2650. I complained and was told they worked in a live online environment and this can happen. The next day the same prices are advertised but similarly not available when you go to complete transaction. I guess if you enter data incognito this is a means of identifying your previous interactions. Very bad practice.

Horrific, will never book a room again through Travelocity!! My fiance and I drove 2.5 hrs to Biloxi Ms from La for a show at Beau Rivage. We got to our hotel Holiday Inn Express and were told our room had been canceled no reason or explanation. My fiance stayed on phone for over 30 min waiting to see what happened and if he had his refund. We had to find another room which was almost impossible since almost every hotel was booked!!!

Need to tell you over the phone about 20$ per night “resort fee” at Shephard’s Beach Resort. Need to tell you verbally you may not sit with your loved one on the plane if you purchase basic flight. Customer service on phone was pretty good.

This service should be disbanded, closed and sent back to the Philippines were there the phone center is. I will never deal with them again. They put you in flop motels not decent hotels. This is an atrocity and should be reported everywhere.

Booked flights and hotel but never got confirmation email. When called Travelocity customer service after 30 mins hold they could not see the booking itinerary being confirmed then I saw pending charge on my account. They said they have no idea. "Dispute with your bank that charge and book over the phone again," which I ended up doing with a different card and still didn't get any confirmation. Lady over the phone said airline increased their price now and asking for more money after spending 2 hours. At that point I said, "Please cancel everything." She said ok. She will cancel but I still ended up getting pending charge on my other card I used.

I bought two airline tickets for myself and a coworker because we were attending a friend's a wedding in Jamaica. I had made a typo with the spelling of her name and the airline did not honor the ticket. I had to repurchase another ticket. I called Travelocity from the airport and several times after I got back to refund the money on the ticket because I had bought the insurance on both tickets and they refused to honor the insurance and didn't give me my money back, so I lost over $650. I will never book any more trips with Travelocity so buyers beware.

I made a hotel reservation through Travelocity and canceled it within 20 minutes, after realizing the hotel was a good distance from the hospital there, which is my sole reason for coming. They told me the hotel would be charging me for one night, and a $216.00 charge was placed on my card. I immediately hung up and called the hotel, after getting nowhere with Travelocity, and the manager of the hotel got on the phone and told me that Travelocity told her the reservation was placed weeks ago, not 20 minutes ago. The manager of Treasure Island Bay Resort in Clearwater, Florida was very nice and could then see online I was telling the truth, and immediately took the charge off. DO NOT DO BUSINESS WITH TRAVELOCITY. DISHONEST!

My first experience using Travelocity and I will NEVER use them again! We booked a trip to Italy and they cancelled a part of our trip and claimed it was the airlines but rebooked the same flights. After 6 plus hours on the phone I still don’t have my fights confirmed. If you are considering using Travelocity RUN... it’s a SCAM!

Booked a package deal via Travelocity. Booked with the website in the past few times. I guess I was lucky in prior attempts. This time I did the exact same routine, searching for an ALL-INCLUSIVE resort. Booked the hotel/flight. Get there with my wife and as we talk to the hotel representative, I find out that it is not an ALL-Inclusive hotel. 2.5Hrs on the phone with Travelocity representative, followed by Travelocity manager/supervisor. They naturally blamed it on us that we don't know what we are doing. Blatant disregard to their website search engine, which messed up and listed the non-all-inclusive hotel in the wrong category!! Had to pay an additional 650$ for food on top of the 200$ resort fees to an already paid 3300$ for the hotel/flight. Travelocity offered 100$ towards NEXT trip. There won't be a next time. Will never use this garbage website again!!

Just when you need their help, you will not get it. I have been traveling for work for many years and last month I encountered the death of my mother in law and hence need to cancel the flight. I did purchased the travel projection and was expecting the full refund but No. They said they will need charge me the cancellation fee and they will work with the airline to recover the cancellation for me provided me have to provide the death certificate with that. I am OK with it.

I booked my Las Vegas room through Travelocity at a pretty good price, just a few dollars off of the normal booking process through the hotel. I thought we'd saved enough from the booking to justify one meal at the buffet. Not a bad trade off. Checking in was a nightmare even though I had both my name and the guest's on the check-in. He wasn't able to check-in, and it took a 45 minute phone call while I was still on the road to get it resolved enough to let him check in. Strike 1.

Alamo in Cozumel Mexico does not honor Travelocity's insurance. Was to Alamo would pick us up from airport. NOT allowed on airport property. Had to walk to office with luggage. Then told no ins. through Travelocity would be honored. Had to buy their 18 dollars a day extra, 2500.00 dollars on my credit card for deposit. Walked out! Contacted Travelocity when I got home and was told, "We didn't know" Right!! Will never use Travelocity again.

So I booked a flight from this company Travelocity. Figured it would be an easier route than trying to build my flight by myself. As I was excited after I had booked my flight they had sent me the wrong confirmation and wanted me to pay an additional $300 for missing my flight because their mess up. They could not fix any of this and offered a extra $6,000 flight for a replacement flight for mine with an additional $300 fee. I would not recommend this booking agent for anyone. It has a 1-star rating and is nothing but full of scam artist. Will never make the mistake of booking with this agent again.

(page 6 of the policy. ): Look under details. "Rental Vehicle Damage Coverage Proof of Loss: The Insured must provide AON Affinity with the following: (b) a police, accident or incident report which provides details of the event; and NOT your incident report - a POLICE incident report."

I booked a hotel for almost $3000. When I got the confirmation, the promo code was not added. I cancelled immediately. I was told that they would keep 90% of my money because the hotel refused to give me a refund. I did want to rebook the hotel, just wanted the correct price. Travelocity would not help and now they have 90% of my money and I do not have a hotel room!

I booked a round trip flight and hotel to Boulder Colorado. I selected the flight to Denver from New Orleans and from Denver back to New Orleans. I paid for whole trip including the hotel room. Then I looked at agenda. It had me going but no return trip. I called Travelocity immediately, they said yes a problem of some sort occurred. They called Frontier Airlines then told me that I had to book with them directly for another 178.00 each. I cancelled the whole trip, I had to stay on the phone for over an hour talking to different people to get cancellation processed. To sum up - SCAM!!! Never again. Please use other legitimate travel sites.

I tried to book a flight on Travelocity this past week. I had already given them my credit card information when a pop up told me the flight was now sold out. I went back and went through the process once again with a slightly different and more expensive flight. As I was processing my request another pop up came on staying the price had now gone up from $834 to $1097 could be off by a couple of dollars), and telling me I had better book right away to guarantee the higher price. I decided to try another agent. I received a confirmed ticket on essentially the same itinerary for $734, $360 less than Travelocity. Just to check, I went back to Travelocity, and both the “sold out flight” and the higher priced flight were still listed, neither at the $360 increase they claimed. I have done business with Travelocity for years and years. No more.

Travelocity switches the total cost of its pricing when you confirm booking. When all info has been typed in and credit card applied, the price changes to add an additional 10% to the order stating "We hate when this happens, but the price of your trip has gone up by..." Blah, blah blah. When I questioned a Travelocity CS person they stated that this happens occasionally. But 3 days in a row, at different times and always when I select the "book this trip" button? BS folks! What kind of game is this? I won't use them again.

By far the worst of the discount travel sites. I found employees to be rude and condescending. The supervisor handling my complaint was confrontational. As a 24 year veteran of the United States military never have I encountered such a disrespectful attitude from someone in a service oriented business. I mistakenly made a hotel reservation on a different island than I was scheduled to visit. 2 minutes later realizing my mistake Travelocity outright refused to correct the issue. They not only ruined a vacation for myself but especially for my 9 year old daughter. Do your homework. AVOID THIS WEBSITE AT ALL COST!

Bought a 4 day travel package from Travelocity on 13 Feb 19. Two days later the airline charges were $700 more than what Travelocity quoted me at checkout. Of course, this is more than 24 hours past booking so the guarantee is not applicable. Upon 4 email exchanges with Travelocity - having to explain 4 times and only receiving a response of, "Yes, we see the charges. Thank you for booking with us," they finally read the question about why I was charged over $700 above the checkout prices. Their response: "...the prices can update at any moment. This price is not set until booking is complete. Suppliers update their prices constantly. Prices are not guaranteed until booking is complete."

I recently booked a trip on Travelocity, which is not an uncommon occurrence, as I have been using them for well over a decade. Well, not anymore. This time, when I booked a trip using Google Chrome, there was an autofill issue with my email address, causing my email address on record to be a non-existent account. I contacted Travelocity and explained the mistake, and they flat out refused to change it for me citing "policy reasons." The problem is this: Without the email address being corrected, I cannot get notifications about my upcoming trip. In other words, I now have to contact the airline and hotel individually and hope that they will allow me to make changes directly even though the booking was from a travel agent.

Nightmare in Phoenix. My wife and I booked car, flight and hotel through Travelocity. When we get there car rental won't rent car. I confirm our return flight 10 pm last night. This morning at 7 when we got up I get email from Travelocity that flight was cancelled and Travelocity rebooked for 5:20 am this morning. No call just email for flight that left before we got up. I try to contact Travelocity... Still waiting for their callback. Had to rebook through United to get us home today. Cost us another 650 dollars. I'm sure Travelocity will have some lame excuse why I need to eat the 650. If I could give negative stars I'd give these bozos a -5.

Just got back from a 30 day road trip. Planned to camp, but the weather was colder than I expected so I stayed in motels. When Travelocity worked, it was convenient. I knew where my room was in an unfamiliar town and could just go there and sleep after a long day of driving. When Travelocity didn't work, it was a nightmare. Here's one example: I showed up at my reservation in Pine Bluff, Arkansas and the 5 story hotel was chained shut with a note on the door from management "Call me." The proprietor said he wasn't open for business, but could give me a space heater but I would have to be chained in for the night.