Travelocity Reviews

My company requires that I submit an itemized receipt for travel reimbursement, which is obviously standard. I reached out to Travelocity because they only provide the itinerary with the total cost of the flight and hotel. However, the customer service team said they could not provide me with an itemized receipt. It should be incredibly easy for them to send over the individual rates for the flight and hotel that were booked, but they refuse to do so. My reimbursement is now being held up because of their unwillingness to provide this document.

The worse company in the world to book a flight through. I will never again use these people. Countless hours on hold to change a flight. Call backs with no one on the other line. Being hung up on after writing 45 min to reach a live person. I paid for a flight change and they changed my flight date and destination without my knowledge. Most customer service reps do not even speak any English. Horrible experience. Someone should investigate Travelocity for horrible business practice.

I booked a hotel that clearly said all taxes and fees were included. When I arrived at the hotel, I was forced to pay an additional $124 tax. I complained to Travelocity because they should have informed me of this additional tax from the outset or included it in my purchase price. I felt like they pulled a scam on me. Will never use Travelocity again if they fail to charge a true price.

Ordered a ticket, tried to cancel within 30 minutes and didn't get a penny back. Unless you are 1000% sure you have the exact flight you want, don't use Travelocity. Unless you have 3 hours to read all the fine print, you may end up getting billed with no way to get a refund. Furthermore, I had to click "Place Order" to get the itinerary. And then I got billed. So, I am stuck, extra hotel and perhaps missing a day with my daughter.

I booked four rooms for four nights in a Barcelona hotel. I needed to cancel one night for one room. Instead of cancelling one night, they required that I cancel the entire booking for the room and re-book at a rate $100 per night more expensive than the original booking. That would have cost more than leaving the booking as is. I have used Travelocity many times over the years but no more.

POOR SERVICE! I booked a flight for my parents in the month of April that was supposed to fly in the month of July. In June they said that the flight I booked was no more available, they provided alternatives that weren't even covering the entire trip. For more than 10 days I followed them to make corrections, and they still haven't taken any action.

I paid in advance for hotel on Travelocity site, changed duration on check in to leave the next day. Hotel agreed but Travelocity would not refund. Claimed the problem was the hotel. Would not entertain any other discussion.

I booked a rental car through Travelocity for a business trip. I had to cancel the trip less than 24 hours after I booked it. Instead of simply refunding me Travelocity charged a $50 cancellation fee. I will never book through them again.

I purchased international air travel ticket. I found the better price elsewhere after purchasing the ticket. I sent all the proofs to Travelocity to match the price. Travelocity declined and said that the proof is not satisfactory for them. I included the real screen snapshots everything, yet they declined. I decided not to haggle with Travelocity with their absurd price matching policy instead. I purchased the cheaper ticket from other website.

Never using Travelocity again! Worst customer service experience I ever had and it cost me over $300 for a room I didn’t use or know it was booked! I never knew it was booked because of an error that they say I never had!

I purchased a flight and the insurance. I had to cancel the flight. The insurance stated it covered 100%. I spent over 6 hours on the phone (three calls) and numerous emails and still am waiting to get refunded. They will only refund a portion of my cost and I lose the rest. This company is absolutely horrible.

In May 18, 2019, I booked one room in a hotel in Chicago to assist to Camilo Sesto Concert in Rosemont Theatre on June 20, 2019. Last week I was advised about the change in the date of concert. New date is October 23, 2019, so I don't have reason to travel. When I booked hotel, I made the payment including insurance coverage. Today I have contacted Travelocity to obtain the refund... but I found through the page is not possible to make the cancellation. I called them and all their agents were attending other clients, then the wait time would be about 1.5 hours.

I have always used Travelocity to book my bosses' trips. In our business, schedules and conferences change without notice. This exact example happened. I contacted Travelocity to see if I could get her a later flight through DELTA. I was told yes, but I would have to purchase a new ticket and could not get the money back from the original ticket. This is unreal to me. The difference in the flights were 9 hours total. I'm certain neither flight is SOLD OUT. I just feel this is taking advantage of the consumer. I will NEVER purchase another ticket, hotel or car from TRAVELOCITY and will ABSOLUTELY NEVER fly DELTA again.

In March, I bought two tickets for AA+China Southern 1-stop flight from US to China. In May, the itineraries were changed three times, each time rendering the flight useless to us. After spending scores of hours with Travelocity and for fear of future itinerary change again and again, I cancelled the tickets. Now three weeks later, 1 of the two tickets is still not cancelled. And I am still on the phone with Travelocity agents. The whole experience is very frustrating.

I am not one to write reviews on anything however I am so appalled at the horrible customer service of Travelocity and the lack of accountability they take for mistakes they make. I had a bad experience with them a month ago canceling a flight without proper notification. In an attempt to give them the benefit of the doubt I used their service again to book a hotel for a weekend Getaway with my sisters and the booking didn't go through but they immediately deducted the money from my account. They take no responsibility for their mistakes, they have horrible customer service and their response is that I have to wait 2 to 5 days for my bank to refund $532 that they took IMMEDIATELY without booking my hotel. I will never uses their service again, I do not recommend them and I wish there was an option to give them negative stars. They absolutely SUCK!

The worst booking experience! We are traveling with a toddler for our first family vacation. There was no nonstop flights available at the time of booking. 2 weeks away from our vacation a nonstop option from the same airline, Delta becomes available. I politely called to see if an accommodation can be made and we can be placed on the direct flight. Travelocity proceed to say that they will need a $200 fee per person in order to make the changes which are required by Delta. I proceeded to call Delta and the representative said that a fee can be waived but has to be handled by Travelocity. 9 calls later dealing with hung up calls and kept being transferred up the chain to a higher supervisor with no resolution.

All I was asking for was a price breakdown of my taxes and fees for a previous flight I had booked through Travelocity because on the receipt it just says Taxes&fees and then gives you a total but does not break it down. So I called the support line and after being on hold for over 20 minutes explained what I was looking for and was told it would be emailed to me within 24 hours.. Well I got the email and it was the exact original receipt with no breakdown so I attempted to call the support line again but this time I was unable to get a representative on the line. So I took to their Facebook messenger support and was chatting with a representative right away and again explained exactly what I was looking for, gave them all my itinerary information, confirmation number etc. Just for them to come back with the exact same email the original representative sent me which was just the original receipt.

I attempted to book my flight with a Travelocity agent; trusted him with my credit card info. He told me that the travel did not process; asked that I attempt a different day and time for the outbound. He found another flight; asked for my credit card and again came back on the line to tell me that my flight had some issues. In summation, he charged me over $7,000.00 of which I never received a ticket. This is criminal! I called several times to try to clear this up. Spoke to corporate "Zeus" manager. To no avail. I will never use this service again..

The Hotel was not good at all and they charged $50 against my credit card for incidentals, even though we did not have a room phone or a minibar in our room. However, the booking experience was great and the hotel did not go through with the $50 charge (it was deleted from my charges). The rental car was paid for in the booking amount and the only extra charge was for local tolls in Dallas.

Before I booked a flight from Toronto to Europe I first checked the luggage policy. It was advertised as 1 free carry on and 1 free luggage up to 32kg. After I booked and got the confirmation, surprise: the carry on is free, however the first luggage up to 200 euro. I called them requesting an explanation. They said the carry on and first luggage is free. Then I called the airline/Condor and they said only the carry on is free. Travelocity is an incompetent agency who false advertise. If they do it because they are not aware of airlines policy it makes them incompetent and if they do it to sell it's theft. Either way they should not be allowed to operate. They get customers by false advertising and that's stealing. What a nightmare. I give it a star because otherwise I cannot post it but they don't deserve it.

Easy to use. A lot of options of hotels and flights... Prices are way too high to travel to Panama but the website is pretty damn good.. Overall experience with this website is 8 out of 10... Try and workout better deals with the airlines.

Worst hotel. Worst experience if you use a company to travel. They should rate the hotel. Would be easy to do by cust feedback. Also I email the hotel and travel company how bad it was. No answer. Not sorry took my money and ran.

When renting a car best from airport. Get what is at the airport. Otherwise they got you. They transferred me about 3 kms from airport then all of a sudden all prices change. Making up excuses that they are the cheapest & they know everyone at the airport convincing you that nothing is left to rent at the airport. If you don’t rent from them then you're on your own dime to get you back to the airport. On weekends if you take vehicle back after 6:00 pm then you have to grab a taxi to get you back to airport. This is the saddest service I’ve ever seen in my life.

Travelocity can be very expensive if you don’t know how to work your way around. I tried to book a flight with CheapOair and they didn’t even bother to tell me that the flight I booked have increased its price. So I went to Travelocity and I manually booked connecting flights rather than booking a fixed connecting flights. You can save money this way. After booking, I received my itinerary right away from the airline and I saved a lot of money.

Travelocity gave me good flight and hotel booking service - but as with everything else, check details: for example, Travelocity gave me good bookings on a flight with American Airlines and return flight with United Airlines. However, Travelocity failed to mention that the carry on bags are free with American, but you pay with United. Probably too much to ask of a booking service - so one must be careful, no matter how good the booking service is.

Booking for airline by Travelocity involved a 10 hour layover. I called Delta and changed to a 1 hour layover. Motel accommodations were great. Cost for trip was good. Overall a good experience. Was informed of extras for trip which I scheduled myself.

Travelocity can suck a big fat one because I cancelled my reservation on May 11th and after I was guaranteed a full refund - they proceed to charge my card for a full night stay at the hotel I reserved. I talked to them and they said it would take 3-5 business days. It's been 2 ** WEEKS and nothing. The customer service people keep saying that they have to contact the "Manager" at the hotel but they've been trying to "contact" him for 2 ** weeks and still nothing. I have called several times to get my money back. I'm ** tired of them and know not to EVER BOOK WITH THEM AGAIN.

We booked an August flight in January. Our friends booked the same flight, as we’re traveling together. Today, May 21, our friends got an e-mail saying the flight was changed. We never got an e-mail. We called Travelocity and they had no record of the reservation. We were on the phone about an hour and had to make a completely new reservation. Now we will have to go back to the credit card company and have the original charge refunded. There was definitely a reservation and we were charged for the flight back when we made the original reservation. I’ll not be booking through Travelocity again.

It’s a great site to compare flights and airline and prices all in one spot. I will verify prices with this website and the major airline to make sure I’m getting the best possible flight itinerary and price.

All travel resources in one place. Rated services and current contact information. Always my go to app for any trip holiday or business. Easy to use interface and honest rating. Great for generating plans for new vacation trips as well.

I am finding out that it is sometimes better to contact the hotel/spa directly. Can ask for a specific room if you know one. I did that to Motel 6 in B P. Do that all the time now.

Waste of time. Not competitive in pricing. I was using 2 windows screens on same website. Pricing didn't match up either. Calling the airline or a travel agent direct actually saved me more money than using a website to book.

I booked a flight for three of us (one special needs child included) through Travelocity and Delta Airlines, and a return with United. After I received a confirmation number, my credit card was charged, and a clear statement on the receipt that I need not confirm my flight, as it was confirmed, I called Delta to ask about getting at least two seats together, for consideration of the child. The rep put me on hold for quite a long time, and when she came back, she informed me that, between the time I had spoken with Travelocity and Delta, the flight had gone up over $800.00!!! What? I asked her how that could be true, and she said I should have called Delta to confirm, as sometimes the flights go up in price (even though I had already received the confirmation number and my credit card had been charged). I asked her what kind of business they had with Travelocity, as this was an outrage and totally unethical.

I purchased a flight 4 months in advance for business. I purchased the travel protection for the flight just in case something were to happen and needed to be changed. That situation arise and tried to cancel the flight. Travelocity couldn't cancel the flight and directed me to the airline. Airline tells me that they don't recognize the travel insurance issued through Travelocity. This company is beyond horrible. I am continuing to fight with them. Go through the airline instead of using this company.

I've been using Travelocity quite a bit to book my hotel visits this past year. Was a user friendly booking site, the website listed several hotel options and checkout was easy along with payment and confirmation.

I feel compelled to leave a review for Travelocity. I had never used the site before. We booked a nonstop flight, and hotel package to New York. Soon after booking the package, we received an email stating that our flight had been changed. It was still non stop and the change was minimal. After that, I received another email stating the flight had been changed again. This time, it was a less desirable flight with a layover. I had paid for a nonstop flight, a more expensive option. I called Travelocity and waited on hold for a total of 4 HOURS OVER THE COURSE OF 2 DAYS!!!! NO JOKE!!!

I tried to book a package with Travelocity but it didn’t go as planned. I was on the phone with a representative, he made mistakes but that wasn’t the issue. As soon as I gave him my credit card number he charged it without authorization, a totally different amount. Then he asked me to call the bank and let them know it was by “mistake” which he made. I called the bank and the bank told me it’s pending, they aren’t able to do anything. I was back on the phone with Travelocity agent, he kept saying he can’t charge the account even though there were already charges on the account. So I told him to just cancel everything because he charged without my authorization and I had no itinerary on my email. So he decides to hang up on me.

Once you make a reservation through Travelocity, you're going to pay, even if your plans change! Travelocity does not bother To react to your emails requesting a cancelation or change even if it's weeks out before the stay! My advice... NEVER book through Travelocity if there is the remotest chance of a change in your travel plans!!!!

I booked a hotel for our Destin FL trip in March 2019. I looked online and did it through Travelocity. As soon as I put my card info in I was charged a deposit for the first night. At the hotel they wanted a credit card right away so I gave them one. Uknowingly I was actually being double charged. I didn't find out until I got home that they never put my deposit towards the hotel stay. Needless to say I was ** at this point. I contacted them and told them what had happened and someone at Travelocity told me to dispute the charge with the bank. Hmmm ok? It was weird they were telling me this since I booked it with them.

Travelocity's 3rd party flight insurance is absolutely abysmal. I bought the suggested flight insurance (3rd party company AIS Affinity Insurance Agency) while purchasing tickets to visit my brother in the Airforce. I ended up having to cancel my flight because his leave was overridden by his higher ups for training. The website I was sent to to file my claim is marked as an unsecure website and won't load, 1.5 HOURS later, I finally manage to start the claim over the phone. I'm sent an email asking for records of death in the family, court summons, medical emergency etc. Basically, the flight insurance is a complete waste of time and money, instead of being out your flight money, you'll be out your flight money + insurance money in most circumstances.

When booking through a "travel service" you would expect their assistance when there is trouble with the airline or hotel they booked. Travelocity offered us a $50 future hotel voucher for our huge inconvenience. Absolutely unconscionable customer care by Frontier Airlines. "On April 18, 2019 a friend of mine and I were in the Cancun airport awaiting our nonstop trip home to Kansas City. We received a text notifying us our flight home was delayed. We still went to the airport and checked in more than 3 hours in advance of the originally scheduled departure time.

American Airlines was great. Good prices, very helpful. Embassy Suite uptown, Charlotte, North Carolina was wonderful. Breakfast was very good. Happy hour 5-7 PM. Siesta gave us info at front desk. Would recommend. Great mini vacation.

Today I went on this site to book a hotel room but I accidentally book the wrong date and as soon as I realize my mistake I called them to see if they could modify my itinerary. Not only did they give me the runaround for 5 hrs. I lost out on my money cause they claimed the hotel didn't have rooms for the dates I wanted and the hotel wouldn't waive the fee to changed location so I couldn't get my money back to get another room. But mind you the hotel said that it was Travelocity who didn't want to waive the fee or find me another location. So after being on hold and transfer from one rep to another, I decided to stay at the hotel. They had me at but request to changed the dates to June cause they had me book for the middle of the week in May! Not only did they ** me on that, they tried to upcharge me to push the date out. This was my first time using this company and definitely my last. Travelocity is a terrible company and they should be shut down.

I booked my flight arrangements and car rental through Travelocity to Springfield, MO for 4/6/2019. When I arrived at the enterprise desk at the airport I was informed that this reservation was with the Enterprise in Springfield approx 9 miles away. The clerk said that Travelocity was known for doing this. When I asked if he could honor the reservation he said, "at twice the cost." I will never use Travelocity or Enterprise again.

I inadvertently booked an "economy" package rather than "main cabin". I contacted Travelocity numerous times. Each time, I was treated in a condescending manner and given no assistance whatsoever. Well, except for their generous offer of changing my reservation status for an additional $1620! My husband is very tall and suffers from a bad back and bad knees. If he is forced to sit in a standard airplane seat for 5 hours, he will require a wheelchair to deplane. Plus, he'll likely be miserable during our vacation. This is why I always choose the main cabin option, so I can choose an appropriate seat for my husband. Since Travelocity not allow me to make this very simple change and cause my husband pain, after years of using their service, I will NEVER use Travelocity again.

We booked a package trip only to discover that one of our names were spelled wrong. Tried to get this fixed but with little help from the service department. At best, I received scripted answers to my questions that were of little help. Not once did I get the impression that they cared about fixing the problem. I ended up having to cancel the entire trip and rebooking it. Luckily I had insurance but it still cost us over $500 to do so. I will never book with Travelocity again.

My husband and I were booking a trip for September. I made it to the payment page, put in my information and clicked to move on. The site said that the card information was not valid. I tried one more time before my husband told me to stop because they took money from our account! There was no trip booked, no confirmation, no itinerary yet over 2K was taken from us. We waited over ONE HOUR to finally get someone from Travelocity on the phone. We were back and forth on the phone for 2 hours with our bank and Travelocity just to get our money back that was never authorized! Horrible experience, when we book our trip we will NOT be using Travelocity!

Made a reservation for a one night hotel stay at Days Inn & Suites Wyndham Bentonville, Arkansas. Ten minutes later attempted to cancel reservation due to error in date. Travelocity responded with they would need to contact Days Inn to inquire about a refund on my behalf. Subsequently, shortly thereafter, received an email from Travelocity stating they were unable to give me a refund due to Days Inn's inability and refusal to refund. I contacted Days Inn personally and they denied this claim, stating it was Travelocity that I had paid and they are the ones who would need to refund me. You do not get good business by deception. I DO NOT recommend them and WILL NEVER use again. Be cautious.

I created two packages with 10 family members to travel through Travelocity. I rented two cars one from Enterprise and one through Europcar. Paid in advance like plane and like hotel. WELL, you go to pick up these two cars and guess what, they are NOT available. YOU have to upgrade and they WILL NOT refund the original cars nor use the monies to contribute to the upgrade. YOU my friends will be OUT the 600 USA dollars you put forth to the cars you picked out online. These kids behind the counter CLEARLY are getting a kick-back or a commission on whatever you are charged. BEWARE. FRAUD will be on your mind. AND take photos so they cannot say you damaged the car.

We learned upon our arrival last night, after a 10 hour drive, that Travelocity had not made a reservation for us in Chattanooga at the La Quinta Inn. We were really disappointed with the lack of concern or apology from Travelocity’s customer service. La Quinta couldn’t even get them to answer the phone! Finally, Gabby at the front desk was able to confirm our reservation through Expedia and gave us a nice room. There are lots of choices for travel arrangements and we will not be using Travelocity in the future. 4/8/19.

In an attempt to be proactive and save money, I booked a trip to New Orleans for me and my daughter. I selected specific times as we are meeting friends who are arriving from other States. My flights have changed not once but twice in the last 3 months. I don’t leave for my trip until July. This is an unprofessional way of doing business. We have our entire itinerary confirmed based on our arrival and departure. I recommend going directly to the airline and booking. I will NEVER use Travelocity again and if you value your time and money you will not even try them. Respectfully, Rebecca **.

The competitive prices for flights advertised by Travelocity are misleading. I went through the whole process for 2 flights Dublin to Tampa advertised at €1776. After putting in card details pop up says flight sold out - new price €2650. I complained and was told they worked in a live online environment and this can happen. The next day the same prices are advertised but similarly not available when you go to complete transaction. I guess if you enter data incognito this is a means of identifying your previous interactions. Very bad practice.

Horrific, will never book a room again through Travelocity!! My fiance and I drove 2.5 hrs to Biloxi Ms from La for a show at Beau Rivage. We got to our hotel Holiday Inn Express and were told our room had been canceled no reason or explanation. My fiance stayed on phone for over 30 min waiting to see what happened and if he had his refund. We had to find another room which was almost impossible since almost every hotel was booked!!!

Need to tell you over the phone about 20$ per night “resort fee” at Shephard’s Beach Resort. Need to tell you verbally you may not sit with your loved one on the plane if you purchase basic flight. Customer service on phone was pretty good.

This service should be disbanded, closed and sent back to the Philippines were there the phone center is. I will never deal with them again. They put you in flop motels not decent hotels. This is an atrocity and should be reported everywhere.

Booked flights and hotel but never got confirmation email. When called Travelocity customer service after 30 mins hold they could not see the booking itinerary being confirmed then I saw pending charge on my account. They said they have no idea. "Dispute with your bank that charge and book over the phone again," which I ended up doing with a different card and still didn't get any confirmation. Lady over the phone said airline increased their price now and asking for more money after spending 2 hours. At that point I said, "Please cancel everything." She said ok. She will cancel but I still ended up getting pending charge on my other card I used.

I bought two airline tickets for myself and a coworker because we were attending a friend's a wedding in Jamaica. I had made a typo with the spelling of her name and the airline did not honor the ticket. I had to repurchase another ticket. I called Travelocity from the airport and several times after I got back to refund the money on the ticket because I had bought the insurance on both tickets and they refused to honor the insurance and didn't give me my money back, so I lost over $650. I will never book any more trips with Travelocity so buyers beware.

I made a hotel reservation through Travelocity and canceled it within 20 minutes, after realizing the hotel was a good distance from the hospital there, which is my sole reason for coming. They told me the hotel would be charging me for one night, and a $216.00 charge was placed on my card. I immediately hung up and called the hotel, after getting nowhere with Travelocity, and the manager of the hotel got on the phone and told me that Travelocity told her the reservation was placed weeks ago, not 20 minutes ago. The manager of Treasure Island Bay Resort in Clearwater, Florida was very nice and could then see online I was telling the truth, and immediately took the charge off. DO NOT DO BUSINESS WITH TRAVELOCITY. DISHONEST!

My first experience using Travelocity and I will NEVER use them again! We booked a trip to Italy and they cancelled a part of our trip and claimed it was the airlines but rebooked the same flights. After 6 plus hours on the phone I still don’t have my fights confirmed. If you are considering using Travelocity RUN... it’s a SCAM!

Booked a package deal via Travelocity. Booked with the website in the past few times. I guess I was lucky in prior attempts. This time I did the exact same routine, searching for an ALL-INCLUSIVE resort. Booked the hotel/flight. Get there with my wife and as we talk to the hotel representative, I find out that it is not an ALL-Inclusive hotel. 2.5Hrs on the phone with Travelocity representative, followed by Travelocity manager/supervisor. They naturally blamed it on us that we don't know what we are doing. Blatant disregard to their website search engine, which messed up and listed the non-all-inclusive hotel in the wrong category!! Had to pay an additional 650$ for food on top of the 200$ resort fees to an already paid 3300$ for the hotel/flight. Travelocity offered 100$ towards NEXT trip. There won't be a next time. Will never use this garbage website again!!

Just when you need their help, you will not get it. I have been traveling for work for many years and last month I encountered the death of my mother in law and hence need to cancel the flight. I did purchased the travel projection and was expecting the full refund but No. They said they will need charge me the cancellation fee and they will work with the airline to recover the cancellation for me provided me have to provide the death certificate with that. I am OK with it.

I booked my Las Vegas room through Travelocity at a pretty good price, just a few dollars off of the normal booking process through the hotel. I thought we'd saved enough from the booking to justify one meal at the buffet. Not a bad trade off. Checking in was a nightmare even though I had both my name and the guest's on the check-in. He wasn't able to check-in, and it took a 45 minute phone call while I was still on the road to get it resolved enough to let him check in. Strike 1.

Alamo in Cozumel Mexico does not honor Travelocity's insurance. Was to Alamo would pick us up from airport. NOT allowed on airport property. Had to walk to office with luggage. Then told no ins. through Travelocity would be honored. Had to buy their 18 dollars a day extra, 2500.00 dollars on my credit card for deposit. Walked out! Contacted Travelocity when I got home and was told, "We didn't know" Right!! Will never use Travelocity again.

So I booked a flight from this company Travelocity. Figured it would be an easier route than trying to build my flight by myself. As I was excited after I had booked my flight they had sent me the wrong confirmation and wanted me to pay an additional $300 for missing my flight because their mess up. They could not fix any of this and offered a extra $6,000 flight for a replacement flight for mine with an additional $300 fee. I would not recommend this booking agent for anyone. It has a 1-star rating and is nothing but full of scam artist. Will never make the mistake of booking with this agent again.

(page 6 of the policy. ): Look under details. "Rental Vehicle Damage Coverage Proof of Loss: The Insured must provide AON Affinity with the following: (b) a police, accident or incident report which provides details of the event; and NOT your incident report - a POLICE incident report."

I booked a hotel for almost $3000. When I got the confirmation, the promo code was not added. I cancelled immediately. I was told that they would keep 90% of my money because the hotel refused to give me a refund. I did want to rebook the hotel, just wanted the correct price. Travelocity would not help and now they have 90% of my money and I do not have a hotel room!

I booked a round trip flight and hotel to Boulder Colorado. I selected the flight to Denver from New Orleans and from Denver back to New Orleans. I paid for whole trip including the hotel room. Then I looked at agenda. It had me going but no return trip. I called Travelocity immediately, they said yes a problem of some sort occurred. They called Frontier Airlines then told me that I had to book with them directly for another 178.00 each. I cancelled the whole trip, I had to stay on the phone for over an hour talking to different people to get cancellation processed. To sum up - SCAM!!! Never again. Please use other legitimate travel sites.

I tried to book a flight on Travelocity this past week. I had already given them my credit card information when a pop up told me the flight was now sold out. I went back and went through the process once again with a slightly different and more expensive flight. As I was processing my request another pop up came on staying the price had now gone up from $834 to $1097 could be off by a couple of dollars), and telling me I had better book right away to guarantee the higher price. I decided to try another agent. I received a confirmed ticket on essentially the same itinerary for $734, $360 less than Travelocity. Just to check, I went back to Travelocity, and both the “sold out flight” and the higher priced flight were still listed, neither at the $360 increase they claimed. I have done business with Travelocity for years and years. No more.

Travelocity switches the total cost of its pricing when you confirm booking. When all info has been typed in and credit card applied, the price changes to add an additional 10% to the order stating "We hate when this happens, but the price of your trip has gone up by..." Blah, blah blah. When I questioned a Travelocity CS person they stated that this happens occasionally. But 3 days in a row, at different times and always when I select the "book this trip" button? BS folks! What kind of game is this? I won't use them again.

By far the worst of the discount travel sites. I found employees to be rude and condescending. The supervisor handling my complaint was confrontational. As a 24 year veteran of the United States military never have I encountered such a disrespectful attitude from someone in a service oriented business. I mistakenly made a hotel reservation on a different island than I was scheduled to visit. 2 minutes later realizing my mistake Travelocity outright refused to correct the issue. They not only ruined a vacation for myself but especially for my 9 year old daughter. Do your homework. AVOID THIS WEBSITE AT ALL COST!

Bought a 4 day travel package from Travelocity on 13 Feb 19. Two days later the airline charges were $700 more than what Travelocity quoted me at checkout. Of course, this is more than 24 hours past booking so the guarantee is not applicable. Upon 4 email exchanges with Travelocity - having to explain 4 times and only receiving a response of, "Yes, we see the charges. Thank you for booking with us," they finally read the question about why I was charged over $700 above the checkout prices. Their response: "...the prices can update at any moment. This price is not set until booking is complete. Suppliers update their prices constantly. Prices are not guaranteed until booking is complete."

I recently booked a trip on Travelocity, which is not an uncommon occurrence, as I have been using them for well over a decade. Well, not anymore. This time, when I booked a trip using Google Chrome, there was an autofill issue with my email address, causing my email address on record to be a non-existent account. I contacted Travelocity and explained the mistake, and they flat out refused to change it for me citing "policy reasons." The problem is this: Without the email address being corrected, I cannot get notifications about my upcoming trip. In other words, I now have to contact the airline and hotel individually and hope that they will allow me to make changes directly even though the booking was from a travel agent.

Nightmare in Phoenix. My wife and I booked car, flight and hotel through Travelocity. When we get there car rental won't rent car. I confirm our return flight 10 pm last night. This morning at 7 when we got up I get email from Travelocity that flight was cancelled and Travelocity rebooked for 5:20 am this morning. No call just email for flight that left before we got up. I try to contact Travelocity... Still waiting for their callback. Had to rebook through United to get us home today. Cost us another 650 dollars. I'm sure Travelocity will have some lame excuse why I need to eat the 650. If I could give negative stars I'd give these bozos a -5.

Just got back from a 30 day road trip. Planned to camp, but the weather was colder than I expected so I stayed in motels. When Travelocity worked, it was convenient. I knew where my room was in an unfamiliar town and could just go there and sleep after a long day of driving. When Travelocity didn't work, it was a nightmare. Here's one example: I showed up at my reservation in Pine Bluff, Arkansas and the 5 story hotel was chained shut with a note on the door from management "Call me." The proprietor said he wasn't open for business, but could give me a space heater but I would have to be chained in for the night.

Honestly, I am just disgusted with the way Travelocity is doing business. I bought insurance protection on my ticket and then when I called to cancel the ticket, travelocity agent said "we have nothing to do with that call airline" and then when I called the airline, they said "we have nothing to do with that insurance". This is a marketing scam. They falsely claim something that they don't even offer.

After being informed via email from the airline that my flight time had been changed, I called Travelocity to change the time of my outgoing flight to one more convenient for me. I paid for the change. But then was unable to access my reservation online because the Travelocity agent had erroneously downgraded my (full price) ticket to a "Saver" which doesn't allow seat selection and has other restrictions that don't work for me. After more than 3 hours on hold trying to resolve this with Travelocity, I was told the ticket had been upgraded back to the status I originally paid for and I could access it online in 24 hours. 24 hours later no change. I have continued to contact Travelocity and they have continued to reassure me that the ticket has now been fixed and the change will go into effect in 24 hours. But it is now 4 days later and it is not fixed. The airline keeps referring me back to Travelocity. I seem to have no recourse.

I purchased three tickets via Travelocity. The money was taken out of my account in a 'pending' status but no tickets were ever issued. Nightmare trying to get them to do the right thing. I will never use this site again. My husband was recently diagnosed with cancer and this trip is part of his bucket list. I've used all the funds I have to buy these tickets and now they're held up in a 'pending' status because their website worked incorrectly.

I was trying to book a flight and after I entered all of my information as well as my credit card information, there was a message to log in/create an account so I could track my flight. I have an account but forgot my password so I clicked "forgot password". They sent me a link to change my password which I did immediately and logged in. Then I was kicked out of my current screen and had to redo everything - search flight, etc. When I did that, the ticket price increased over $100 per ticket/per person. All of this took place in a matter of minutes! I called Travelocity and was told, "Ma'am there is nothing we can do to help you. We can't lower the rates once the airline increases their price." I told them that it was their website that was the issue - not the airline and was still told "there was nothing that they could do. That is just the way it works". REALLY?

Reserved a room on their app. They charged me 3 times and only returned 2 of the payments and kept the last payment. They kept telling me they returned the money which they haven’t. Been dealing with this for 2 weeks. Customer service doesn’t know what they're doing. They give you the information and no one there knows how to speak so spend most of my time trying to guess what they're saying.

In December I booked a January trip to Rome, Italy. Travelocity indicates I could Cancel it within 24 hrs. Once I paid I discovered that was a lie. Travelocity BLOCKS YOU making impossible to contact them. According to info I got from them airline would send me my booking codes...never did. When contacted they said it was Travelocity responsibility. Finally got code. Hotel has policy of NO cancellations!! (lucky for me hotel was great) Prior to return flight airline would not accept my booking, tried to contact Travelocity... Again I was blocked... I was in Limbo I had to call my family and they fixed airline problem. Travelocity is a scam service... I advise you to stay away from it. Ah! Of course they keep sending you email w/ wonderful offers. Beware.

Despite how they advertise it, they do not cover your change in travel plans unless it is extenuating medical circumstances and you can provide documentation. I thought my trip was protected, guess not! Total waste of money!

Their trip insurance is a total scam! Says you can cancel for ANY reason and get FULL REFUND if you buy their most expensive policy... But it is just a LIE! I cancelled my trip last summer to Clearwater Florida because Red Tide was onshore and the beaches were all closed and the news was saying not to get close to the beach. But I had booked a beachfront room at the Hilton through Travelocity and airfare as well. I went to cancel and they tried telling me that the hotel and airline tickets were nonrefundable, even though the insurance I purchased through them said it was. After lots of arguing, they refunded my money on the hotel and also sent me an email stating that I would get a full refund on my airfare as long as I booked another trip with them within twelve months... LIE!

I am obligated to share a change/circumstances in the travel industry and how a travel company hotel, and airlines have failed their mission statements and essentially charging customers without providing a service for a paid fee. This is not a reflection of the unfortunate reality of what a major storm does to schedules and the short bit of chaos typically associated with it. My short story is in regards to how companies handle untangling a problem and getting us on our way

Booked a trip with a Travelocity adviser over the phone. From New Orleans to Stuttgart, Germany. There were 4 leg’s over and 3 back. Not one went according to plan. Extra baggage fees that should not have been; missed flights because they booked the legs too close together; changed flights on me, and did not cancel the original (the Germans corrected that one). Every time I called, the were "busy" and would return my call in 3 to 4 hours - only it was consistently 3 to 4 days, and I never spoke to the same person twice. I had to repeat the trip from the start each time. They never resolved anything and I had to be creative. There are better agencies.

I received confirmation of my travel insurance purchase through Travelocity. I used a link in the confirmation email to access my policy. The instructions in the email told me to click a link with quotation marks on it ("Description of Coverage"). This link did not exist on the document. There were other links. I reviewed the policy on that page in a box which states "100% trip cancellation" was covered. The box is labeled "Coverages..." In none of the lengthy emails I received from Travelocity, Travel Guard, and Expedia (affiliated I guess), did I receive ANY indication that there were limits to the "cancellation policy."

Please do not trust Travelocity. These scammers have lots of hidden fee that will not show at the time of reservation and once they send you email confirmation you will see additional $450 for no reason and they will never refund back to you regardless of how much you talk to the manager supervisor or customer service. These are thieves. Please watch out. They do have fraud charges that you are not aware of.

I have spent over 4 hours booking a flight, then 12 hours before I fly they cancel my reservation because they failed to complete the booking with the airline. They took my money and now they want More money to complete the booking. Meanwhile I have to wait another 3 hours just to talk to someone about fixing the issue. Average wait time on hold 2 to 3 hours. They are the most annoying irresponsible company ever. You are better hitchhiking! I just finished talking with them and after 2 hours they tell me to call back later! DO NOT USE THIS COMPANY. Even if your life depends on it do NOT use them.

Hi. Ii stayed in the Palazzio Apartments & Studios (Aruba Palazzio Apartments) with no hot water, our bed broke and was not replaced for three days. I bought travel insurance but Travelocity would not honor the insurance. We had no hot water for 6 days. I asked Travelocity to reimburse the room and I was denied. Why did I have insurance? I am so disappointed. 1 room | 6 nights.

I purchased travel insurance to protect flights I booked for me and my son to travel back to his college for the Spring 2019 semester. His plans changed and he is not returning to that college. I suspected that might happen, so I purchased the travel insurance protection so I could get my money back for the flights if plans changed. I just spent TWO HOURS on the phone with Travelocity being transferred multiple times, finally speaking to someone at the Travelocity Corporate Office, who told me the insurance I purchased will not cover the cancellation of the flights. They said that there was fine print that said the insurance was only in the case of my or my son’s death or serious illness that a doctor certified that travel is not possible.

I rented a car in Miami through the webpage and the place won't deliver because of my card, although I paid online with it. Now it's been more than a week and I keep getting excuses from Travelocity and NO REFUND! I feel absolutely robbed. Never use them!

We were planning a Christmas vacation to Punta Cana. We should have seen the red flags but we were excited. First, they had one price listed on the internet, but when you call in they seem to "mysteriously " can't find the price we were looking at for the hotel. Therefore, we purchased our hotel with another vendor. Now it's time for the plane tickets. Online it said it was only 3 left, and we needed three tickets so we had to act fast. We purchased airplane tickets previously, and after we paid for them online, we received a message that the tickets were no longer available. So for some strange reason, we had their "booking" fee on hold in our bank account for 1 wk. so we decided we would not purchase any more tickets online and we would call in to purchase tickets so they could tell us if they were sold out or not...worst mistake ever.

I've bought a return airplane ticket from Toronto-Budapest-Toronto. Two days later the insurance company informed me, that I'm over 65, they can't insure me!! This is not my problem! I tried to cancel my Trip with Travelocity.ca. The excuse was, that I only have 24 hours to cancel!!! So I lost 1328,65 dollars!!! I hope they have a merry Christmas on my money!!! Shame this kind of company!!! See you in court!!!

Poor reviews such as the ones I've read here don't appear to deter patronage; as Travelocity is still in business. I didn't read them prior to booking with them. But today, I'm a 63 year old mother home alone for Christmas because of Travelocity. And I've lost >$700 of a $5000 vacation package + any ancillary purchases because I was not able to take my Christmas trip with my daughter. So, I'm just taking a moment to say, it's great to get a deal, it's easy to book online. But God forbid anything goes wrong as it did with us.

I ended up at an empty airport with nowhere to sleep. My hotel canceled the reservation last moment, claiming they never received it. After 1 hours of chat, and 45 of phone call, Travelocity customer still couldn’t find a solution and help me book a new hotel room. Worst customer service I’ve ever experienced. I’m never using your services again, and will recommend everyone I know to do the same.

I found a round-trip flight for my husband and I. After entering all of my personal information as well as credit card and clicked submit, Travelocity came back to me with a note saying "We hate it when this happens" and the price of the flight doubled! And then they expected me to click submit! I don't think so Travelocity. I started over thinking well, maybe I clicked submit right when the price actually changed. Nope. Travelocity website was listing the original price as the current fair. Then, when I clicked on it, right away it said that the price had changed, prior to entering any info. So I did it again, same thing, it was still listing the original low price and every time I clicked on it, it changed to double the price. WHAT A SCAM! I will NEVER use Travelocity again. And I have used it for years. You try and scam me... I'm gone!

I purchased roundway trip flight tickets and paid an extra 40 bucks for the cancellation plan because they stated if you need to cancel the trip you will get a full refund. I ended up needing to change my tickets to a nonstop one way trip and so cancelled my tickets expecting a refund, instead they issued me airline credit, which was a little disappointing since they had made it sound like I was going to get my money back not airline credit, but I thought oh well I can reuse it on a different flight, but it wasn't that simple I soon found out. After being on hold for 3 hours with Travelocity I was informed that to use my airline credit I had to pay an extra 125 bucks just to redeem it, which is completely ridiculous. Will never use Travelocity again.

I wish that I had checked on Travelocity for a review of their services. If you book online and have a problem STOP and find another service. Unfortunately I did not. I called for help with my booking and this is where the nightmare began. They use "offshore customer care representatives" who speak with an Indian -- from INDIA diction, they speak so fast it is extremely hard to understand them. Once they completed my booking and payment they sent me the travel confirmation and I noticed that they booked a different room type that I ordered. Now the nightmare gets worse -- they can't correct the problem because the booking is already paid for. Try to contact customer care. I waited 4 1/2 hours. Really I started at 12 noon and finally got a supposed case manager named Lei at 4:30 pm. HAVE YOU EVER HELD A CELL PHONE TO YOUR EAR FOR 4 1/2 HOURS.

A big No to both of these Travelocity.com and travel via China Eastern. I had horrible experience with my family with extensive 32 Hrs travel straight back & forth with these two companies. Moreover, never travel China with too much layover. I can share emails spoken with China Eastern. They will not give you room if any US connecting flights. For ex- DELTA. They will straight away say, "We cannot help you; ask Travelocity". And same answer vice versa. I had to collect luggage each stop and clear customs while Travelocity lied on buying tickets. DON'T TRAVEL INTERNATIONAL WITH THEM. They change your tickets last minute. You will get emails a week or two before adding multiple cities/Stops in China.

Horrific experience. We arrived to what turned out to be a disgusting room. It had cigarettes burns all over through the bedding even though it was called a nonsmoking room, bugs that were multiplying, a broken door that couldn't be locked or even latch, and the nastiest bed stains! I had to get my kids out of there. I took pictures of everything. Travelocity did NOTHING to help me. They never called me after multiples of promises to do so! They never took notes so I had to explain all over again time after time after time. They refused to refund me everything even though the motel person said it was up to Travelocity to do so.

We booked a bundle with Travelocity, flight, car, hotel, to see our daughter graduation at Fort Knox. To make the story short, our flight was cancelled twice to the next day, and after hours and hours on the phone with Travelocity, they put us in another flight arriving at a different city. so all they bundle had to be redone. Don't use them, they scam you, if you do a bundle you are not able to change your own flights directly with the airline. Also, when you call they don't keep a good track of their clients, worse if you write to them.

My husband is enlisted in the US army. I booked him a flight through this company so he could come home for Thanksgiving. He got orders for work and can’t come home now. We bought insurance, but come to find out it’s only good for death or medical. So not only did we ask could we switch it to Christmas time. We will even pay the difference, So they won’t be losing any money and we won’t miss out on seeing my husband and our boy's dad. They flat out said no. What a disgusting company to do this to someone. Especially someone that serves this country. I will never use this company again!!! I hope they lose business over this!!! I repeat horrible, disgusting company that only worries about their bottom dollar!

Last August I made Premium Economy Reservations, for my wife and me, with Travelocity for a flight from Hawaii to the Mainland. Each ticket was in excess tickets of $500 USD. I received a Booking ID, and confirmation for these premium fares. Everything was fine until we boarded the aircraft for the flight home in late September, and found ourselves jammed into Standard Economy Seating. When I complained to the flight attendant, she said we were in Standard Economy, and I would be able to resolve it when we got home. Needless to say, it was a miserable flight back to the Mainland.

My husband changed his itinerary and received email with confirmation code. Then he wasn’t found on the flight company and was told his status is open. It’s 1 am in LAX. Then we called from 2 am till 8 am by telling the same thing to different people and still cannot solve!!! The last person gave us a confirmation code again but sent three wrong emails with wrong date, wrong flight company, and when I requested ticket number to check in, she replied it was NOT ready yet!!! The confirmation code is nothing to trust!!! You must contact the plane company to reconfirm. I don’t think we will use Travelocity again!

I booked a hotel through Travelocity for a night in Mexico City. My flight arrives at midnight, and my bus does not depart until 11:30 AM. I thought it would be prudent to stay the night at a hotel near the bus terminal TAPO. I found a hotel (MX Congreso "Faja de Oro") and booked it. When my confirmation came, I was informed: "Special instructions There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning."

I was extremely appalled with my experience. I had made a hotel reservation at 10 AM and tried to cancel only a couple hours later. Even though Travelocity makes it very clear there are no cancellation fees, they neglect to properly advise you BEFORE booking, that the hotel may charge exorbitant cancellation fees. I had to spend hours of my day on hold with Travelocity and the hotel to beg them for a full refund and for human understanding of my situation, but instead I will be charged over $700 dollars for a reservation that I never benefited from.

I called Travelocity to help me book a trip to NYC. I was never able to complete the vacation due to “bank issues”. My bank assured me it was on the Travelocity end. I told the representative to cancel everything. My account number was hacked 48 hrs later and now disputed non authorized charges to NYC for Uber, Delivery food services and online college classes. Bank said totally believes my information was compromised by Travelocity. DO NOT DO IT - they are not secure or trustworthy.

I have been a loyal Travelocity customer for many, many years and travel frequently. Last week I booked a trip from Chicago to NY and my return flight was cancelled at 12:43 am. The next flight was not until 10 am so I called customer service at Travelocity who stated that I should keep all receipts and “no problem” I’d be reimbursed. After going to 5 hotels I finally found one at around 2:30 am and also found that spirit would not guarantee I’d get on their next flight. I purchased another 1 way and my total damages were $568.31. When I contacted Travelocity regarding reimbursement I was informed that it would NOT be covered and not only that but they did not offer me reimbursement for the useless insurance I paid for! WTF? Last time I ever book thru Travelocity!!!

I purchased a ticket from Nashville to Richmond and bought the associated “cancellation insurance” as recommended by Travelocity via their “Are you sure you don’t want it” prod when you don’t initially elect it. I had a family matter wherein my daughter’s son died in a Boy Scouts camping trip. My daughter needed me to visit her in her continued dire grief. As such, I cancelled my travel to Richmond and instead traveled to Houston to be with my daughter. I went through the exhaustive online submission process as managed by AIG on behalf of Travelocity. My submission was denied. Travelocity travel cancellation insurance is a scam. They didn’t even respond back to me in my contest of their denial. It will never use Travelocity again. Buyer beware... Travelocity and their partner company AIG Travel are disreputable.

Total scam. Bought 2 tickets with insurance for cousins visiting from overseas. Cancelled within 6 hrs because of an emergency. They did not honor refund with 24 hrs cancellation. Got a runaround for several hours with their employee overseas including supervisor. Blame it on airline even though you bought it with Travelocity. Total scam. Took no responsibility. Please buy directly from airline instead. Let’s put these guys out of business. Few recourse except for us to publicize their scam.

I have tried for 2/12 days calling (numbers don't work in Kenya) and Facebooking and the human thing to get someone to speak to regarding forwarding itinerary to correct email. My flight leaves tomorrow morning and no confirmation or change to email (but you can send advertising to this email). This worry free holiday is really worrying... seems I should have read the reviews prior to booking with you. I still have hope that the email will come... PLEASE.

I bought flight tickets online that were not honored when I arrived at the airport, losing out on 500 bucks and having to pay Delta 1900 for the same flight. Cost was high for Delta only because I didn't schedule the trip with them. So yeah they ripped me off 500 bucks, Travelocity that is. Scam artist at best.

Could not find a telephone number for Travelocity on my reservations, so I called the hotel directly. They explained that I had to call Expedia even though the reservation was made through Travelocity. Called Expedia, and they could not help. (Had to go to an agent because they told me on the automated cancellation because they said my zip code was wrong). They switched me to the Travelocity department and once again they said I had the wrong zip code. Finally got to an agent who after 15 more minutes finally got me cancelled. From now on, I go straight to the hotel.

I booked a cruise on Travelocity from Mobile, Alabama to Bahamas last year on 9/08/2017 with my husband, brother in law and his wife. I paid $1,250 and had partial payment due as I was bringing my 3 children. My brother died, and so in June, I called Travelocity to have the children taken off the cruise. The woman was pleasant and said that we'd now only have $149 left to pay, which we did. Over the past two months, we have been booking excursions on Carnival. Yesterday, I looked at my Carnival account and could not book anything as... Carnival canceled our reservations. I called Travelocity, and spend half the day, yes half of Saturday, on the phone with either Carnival or Travelocity. First, Travelocity representatives said we owed a penalty for not taking the kids, which was not true. I had taken care of it in June, where we'd (seemingly) had no problem or penalty.

I booked a dream trip to Greece through Travelocity. The first flight from TO to Berlin (on Air Canada Rouge) was LATE causing me to miss the flight to Heraklion Greece. There wasn't another flight for 3 days. No assistance or compensation was offered. Neither company is taking responsibility. I incurred $3000 in Flight fares and my annual vacation was ruined. I will never use Travelocity again, nor will I fly Air Canada.

I had planned a trip to Glacier and places near there. I had two hotels that apparently with two weeks notice will not refund your money. When I called customer service at this company they put you on hold so long that they hope you hang up in frustration. I spend an entire morning trying to get a response but nothing. I will never use this site again.

My family just returned from a vacation in Mexico. I typically do not write reviews but had the worst experience and want to relay my concerns and dissatisfaction so hopefully others do not experience the same. On arriving to our hotel. We were informed that our daughter was not on the reservation and we needed to pay close to $800 for her stay. This was the same for the other family members we were traveling with. The flights were accurate with the correct amount of people but not the hotel.

The company is impossible to deal with. The voice jail has many branches. A non-response leads you to a dead end. A response leads you to an indefinite hold. We are promised a 2 minute hold time, but this is a fiction. Basic questions like; "Where is my eTicket number?" Are unable to be answered by the interface to the web system. I am typing this while on hold. The problem is, if you keep a customer on hold for this long, they have an opportunity to write a lot! The Travelocity system has consistently gotten a 1 star review on this website. There is a very good reason for that. My guess is that phone calls are considered an operating expense and the operations folks are seeking to minimize the operating costs of the system. Thus, customer service suffers. The basic question is, how long will customers put up with this problem? Still, no answer... I am giving up.

DO NOT USE Travelocity! You WILL be sorry! Hi. I had rented a car from Hertz recently through Travelocity. I had paid USD 11 for Collision Damage Plan on the booking day and only needed to pay USD 67.50 when picking up the car. However, I was told by Hertz that there is no record of USD 11 for Collision Damage Plan. I was forced to pay EUR 91.82 (can be proved by credit card statement) instead of USD 67.50 as stated in Hertz confirmation email at pick up day. There is no update on the case since I lodged a formal complaint to Travelocity on 26 July 18. They kept replying, "Kindly wait for the response within 24 to 48 hours. Rest assured that we will keep you posted." Each time I sent them a reminder email. The whole process is quite frustrating. Deal at your own cost.

In Feb. 2018 we booked flights for 6 with them to take our son's family to Disneyland. We are semi-retired and saved all year for this. They suggested to buy insurance in case we had to cancel. The insurance was $126 and "discount" tickets $1996. Last Friday my son got a new job in Montana and he reports August 16, so vacation Sept 9 is out of the question. Neither Travelocity nor the insurance would allow any money back, a voucher, credit... nothing but we lose all the money. Delta Airlines however, was gracious to take it out of Travelocity's hands and will honor the tickets until Feb. 2019. So... unless you are dead, dying, terminated you'll NEVER GET MONEY BACK. DO NOT DO BUSINESS WITH THIS COMPANY.

Price match missed a lower rate that I found; when I called to find out why, the customer service was uninformed, or barely spoke English, or misunderstood. I was on hold on the phone for 50 minutes, then had to ask for a supervisor anyway; then an agent called me back (not a supervisor) and totally gave me incorrect information. Also, when I tried to use the 24/7 Facebook route, it kept trying to sell me a new ticket. IDK which is worse, the obviously Middle Eastern customer service reps or the stupid computer on FB. Ridiculous. Never again. Now the feedback won't let me post a bad review. Now, instead of just never using Price Match again, I will never use Travelocity again. Too many other similar sites to choose from, why make myself miserable. You suck Travelocity.

Terrible experience. I booked a flight for my partner from Atlanta to London. Paid for a premium economy ticket. He wanted to change his return flight so I called Travelocity to make the change. The first agent I spoke to didn't understand the simple concept of a day change and asked me if I would consider another airline. I told him no I simply wanted to change the ticket I had. He told me he would have to refer me to his supervisor. 40 minutes on hold later and I got through to a supervisor who changed the flight. Only problem - he downgraded my partner to an economy ticket erroneously. I only found out when I went to the airline website and saw his seat in economy. Imagine if he had gone to the airport and been told there? Awful.

Currently on the phone with Travelocity Customer Service (480) 401-3863, have been on the phone for 2 hours 44 minutes and 49 seconds, thus far. I have an itinerary confirming the purchase of “comfort seating” on all six legs of a round trip Delta flight from PBI to ASE at a cost of $1,232.80 per ticket/$2,465.60 (2 r/t tickets). In and of itself a ridiculous amount of money.

My husband and I booked round trip flights from Charlotte NC to Los Angeles California. The flights out were fine as far as seats went however on our trip back we had to pay extra at the airport to be seated together. I am really shocked that flights that were booked together would be seated separate. This was an extra $100.00 expense that was not accounted for and then we would have had to pay again on the second half of the flight home. Racket.

I booked ghost tour tickets for 4 in Asheville NC and immediately thereafter realized I had a conflict and requested a cancellation. Also when I received a confirmation text I responded asking for cancellation. This was all greater than 24 hour notice as they require. My debit card was still charged and they are refusing a refund. Will not use this company again.

Book a room 2 nights drove 400 miles to arrive at the Sunrise Inn in Williamstown Ky to find out a wheelchair could not get into the rooms. The motel refused a refund. They Travelocity collected the payments and I would have to get my refund from them. Travelocity says I canceled so I get no refund.

Easy to use site, seems to have best deals, able to book just flights, just hotels, and shows things to do where you're going. Comparisons are really great and helpful and shows top sites.

I travel internationally at least 4 times a year. Travelocity is garbage. They kept me on the phone today for 1.5 hours after their website crashed 6 times. Yes, 6 times, and that was after submitting payment. So imagine the fun I had getting my money back. In the end they thanked me by charging me $300 over the quoted price for my trip. STAY AWAY from Travelocity.

Do not use Travelocity to book your vacation! I had a terrible experience that cost me nearly $500 more for my flight and arrived at my destination a half day late for a three day trip---all due to Travelocity's incompetence. I booked two air tickets for two people, each leaving from different points but both arriving in St. Thomas on the same day, same time in the early afternoon. I checked their website three days before I was to fly out to make sure there were no flight changes and according to Travelocity, there were none.

DO NOT use this service. Booked airline travel through Travelocity. During the booking process the ticket price when up $70 per ticket (2 tickets purchased) from the original quote on their website. I went back into their system later and they still had the lower pricing. When I called their customer service, a process that took over an hour, I was told it was the airline adjusting their pricing and nothing they could do for any price adjustment. I asked about their lowest price guarantee and they said I would have to send an email to their price guarantee website. I did this and their canned email response was any adjustments would have to be made between the airline and me. I can now confirm they have no price guarantee program. I will not use Travelocity again and highly do not recommend them. I have since booked 3 hotel rooms and a rental car through other means for this trip.

Booked the flight with them with travel protection. Had to cancel the flight, they said the ticket is not refundable. So pretty much when you buy their travel protection you just give them money for nothing. Never again I'll be using them for my travels.

And soant people told me their horror stories with them. After I took over trip we had a blast and extended it for 5 more days since Travelocity ruined the first 2 days. PLEASE don't use nUae hotqire or do it yourself.

Trying to make a minor change to the reservation resulted in my entire reservation being cancelled. The customer support rep was incapable of understanding a simple change and kept asking someone in the background for help. I am a patient person and can accept the confusion if she is a new employee, but whoever helped her was aware she was struggling. After several attempts, she finally repeated the change correctly but in the end, on paper, it was absolutely wrong. The transaction should have been monitored to make certain it was facilitated correctly. Fortunately, I was able to straighten it out with the hotel itself.

I booked flights on Travelocity's website from Orlando to Cancun, MX, leaving on September 22, with a return flight leaving on September 29. But, when I printed my itinerary, I noticed that it stated I was leaving on the 22nd AND returning on the 22nd. I immediately called Travelocity and was on hold on and off for over two hours - waiting on managers/supervisors/researchers, etc. - Only to be told that I'd have to pay $75 per ticket, plus fare difference to change the return date to the 29th. Because I had no choice, but to pay the difference, I reluctantly and unhappily did so. Then, I waited to get a confirmation email from Travelocity that it had been changed, only to get 3 confirmation emails still stating I was leaving/returning on September 22. So, I made another lengthy one hour phone call and eventually received a confirmation email that it had been changed.

Got to the airport for my return flight and Delta showed me where Travelocity had made my reservation and then cancel it. Tried to call Travelocity for an Hour only to heard the same message over and over, "Please wait." Had to buy my own flight home or be stuck. When contacted Travelocity they blamed it all on Delta with no proof just "we not wrong". What do you do--- I will keep writing and cost this company a lot more than I lost. Things have way of working out, you treat people right and you comes back to help you.

These people do not care about customer service. They do not listen to your story, they hang up, they are rude. What their site states, is not at all how it is. They do not price match. They do not charge the prices you are told. They mess up reservations and don't care. They are so horrible. It isn't even funny. Customer service is a nightmare. How are they in business???

On Feb 18th, 2018 I booked a family vacation on Travelocity (airfare and rental car). Itinerary # **. I was a loyal past customer of Travelocity and preferred their website solely for the reason of reviewing a variety of airlines and selecting comfortable departure and arrival times. On March 18th, 2018 I received an email saying my flight times have changed on 3 of the 4 legs. We went from a very relaxing 7:50 am departure to 5:45 am. The other 3 legs were also moved to earlier times. I was very disappointed we no longer had the preferred flight times we purchased.

Travelocity's customer service left me feeling ripped off. The extra insurance covers nothing and the airline credit they offer subtracts a 200 service fee. Book through the airline direct. Don't waste your time with this lame service called Travelocity.

This company has the worst customer service ever, they are no help at all and do not know the correct way to use the English language. So sorry we ever booked a flight thru them, warning to all never ever book with Travelocity - worst company out there!

I just read a review on here from Deborah in Harrisonburg that sounds incredibly similar to what just happened to me. I have used Travelocity for several years and not had any problems until now, and the problem is significant enough that I will simply never use them again. In attempting to book a flight, I received an error message that the flight I was looking at was now full, but, now this is important, "don't worry you were not charged," and then provided me a link to try and book another flight. Well, come to find out after three unsuccessful attempts and receiving the same error message guaranteeing that I would not be charged for an unconfirmed booking, I look at my bank statement and there are three charges for the return flight pending in my account! This also then made it impossible for me to book this flight anywhere else for THREE DAYS while the system removed the hold for each of those return flights.

I recently booked a hotel through Travelocity from my cell. After I received the confirmation via text it showed the reservation at a location 20 miles from the city and hotel I entered. I reached out by email, live chat, IM through FB, and called to either cancel or transfer to another hotel (same chain). I didn't receive any resolution to my problem, they suggested I contact the hotel. The hotel explained they can do nothing to help since it was booked through a 3rd party. Calls were dropped, IM messages made absolutely no sense - they even asked if I wanted to book a hotel in Montgomerie Dubai - Golf Course, Dubai, United Arab Emirates, from Saturday, June 30, 2018 to Sunday, July 1, 2018... This is nowhere near Indiana USA... Customer service is absolutely terrible. Do not book through them.

It is a complete scam. They won’t reimburse you, they simple give you a phone number and “good luck.” Complete misrepresentation and should be fined for tricking their consumers. It is not their own insurance and is 100% a scam. Buyer be aware.

Sad to say but I was passing through. I dont know Corpus so tried Travelocity...for a quick help. Ended up paying more than 27 bucks more than the standard rate. What a rip off!!! No soap...2 small towels that only dried my hair than super soaked. I could go on but it is what it is. Lesson learned. Never again use Travelocity.

I booked a room with a hotel via Travelocity for two nights. I received the confirmation email. The room was cheaper via Travelocity than with the hotel directly. I contacted the hotel to confirm several times before my arrival and they never received the reservation. I ended up reserving with Bookit.com at another hotel. I called Travelocity to complain and the rep did nothing. He called the hotel to confirm my claim but then proceeded to put me on hold and then the call “dropped”. Previously the call dropped and he called me back. He never called me back because he had no intentions of taking any actions. BAD CUSTOMER SERVICE.

I called regarding a price match inquiry, where I had found a similar flight, but about $600 cheaper. I was slightly above the strict 24 hour time frame to claim a price match but they wouldn't do anything about it. When I wanted to cancel my flight with them, it was also not possible as the first employee told me that I had purchased a NON-REFUNDABLE flight.

Travelocity will not help you! I booked travel to Dublin (air/car). A few weeks prior to travel realized my first name was misspelled on the reservation - had an extra "l" and missing an "e". I called the airline they said no cost for up to 3 character change - Travelocity insists that there is a $230 cost to change. I spoke to 4 different airline people and one chat session, each confirming verbally and in writing no cost. Yet after 5 hours of holds and back and forth Travelocity still insist the airline as a charge. Airline can't make the change due to it was booked via agency. So I'm stuck with paying $230! Would suggest to everyone go directly to the hotels, car companies and airline to make your reservations. Skip the 3rd party like TRAVELOCITY, they are quick to take your money but not help you when it's needed.

I have used Travelocity for many years and have never had a problem until recently when I booked a reservation and immediately discovered that I selected the wrong hotel. Of course, I immediately called Travelocity (within 5 minutes) and the representative was cordial but informed me that the hotel has a no refund cancellation policy. However, since I purchased the vacation waiver/insurance that they would refund me the hotel charge minus $176.00 - the cost of the travel insurance. I tried to explain that I selected it as an error and was being punished for making a mistake. The next day, I spoke to a manager who also regurgitated the same information. I asked if I should call the hotel directly and would it make a difference and they said it would not.

The bait - I was searching for hotel deals in Montreal and closed the search. Then I saw the link for the same hotel at 1/2 the price in my Yahoo feed, for the same hotel and Saturday night. Obviously no coincident, but done with cookies. So I clicked on the link and purchased the hotel for 1/2 the price I was looking and for the same Saturday night... The switch - the 1/2 price was for 2 nights and so they had scheduled me for Saturday and Sunday night. I could not stay Sunday night, so when I tried to cancel they said the rate was not cancel-able. This call occurred within 5 minutes of the order. Then when I fought this charge on my credit card. Travelocity had the audacity to fight this.

I booked my trip with Travelocity to Istanbul Air hotel and transportation. Good reliable Travelocity left me at the ticket counter at airport with no Airline Tickets issued. Yet my trip was was confirmed via Email just 2 days before my flight. I called them for over 40 minutes from airport, they had no idea what happened. Mind you this is not my first time booking a trip online. I did wind up leaving by purchasing my own ticket at double the cost. Travelocity was kind enough not to leave me on the street homeless in a foreign country.

I booked a package trip online last night. At the end of the booking I received an error message saying to try again. The 'try again' was a hyper-link that took me back to my reservation. I reentered all of my info and clicked 'book it' again. Again, an error message. I called Travelocity to find out the problem and was told that the 2nd booking had indeed gone through and I was all set. Rep gave me the confirmation #. Something told me to check the reservation on-line. Imagine my surprise to see that I had 2 exact trips booked within 2 mins of each other. Again I called... for the next 3 hours I went through a nightmare. They refused to cancel the duplicate reservation, even though their website was the issue. They wanted to charge me $375 to cancel. I refused to pay even .01. After 3 hrs I was told that I needed to have a waiver from the hotel in order to cancel without a fee.

I booked a roundtrip flight to Copenhagen on Travelocity for my husband and I, then cancelled it within two hours by clicking on their CANCEL button online because I found a better airline and connection on Expedia. (Suppose to be able to cancel any reservation on Travelocity free within 24 hrs!) When I hit the CANCEL button, a screen came up showing me the amount of my credit ($2432.02) – which I surmised was the original total minus the insurance and their booking fee. My Travelocity online “my account” also showed no upcoming flights and the previous booking to Copenhagen, was listed as a search only; so I thought all was good. NOPE!

I booked the City Line Hotel on Travelocity on the 19th of May, 2018. I proceeded to call the hotel to confirm the reservation. During the call, I was informed by the hotel that they were fully booked and there wasn't supposed to be an opening on Travelocity. I was asked to request my refund from Travelocity. I called the customer service of Travelocity, where I was told they were having difficulty contacting the hotel. I found this absurd as I called the hotel without any issues. I was informed that they would get back to me via email.

Tried to cancel one traveler's flight, something so simple, right? It took 30 mins waiting for the rep to cancel just the one traveler's flight, then he tells me he has to transfer me to someone else to complete the cancellation. I waited on hold for 30 mins for this mystery person who never took my call. Finally, I hung up and called back to request a supervisor take my call, was placed on hold again for 25 mins and hung up. They called me back to tell me to please continue to hold that he is trying to get a supervisor for me. As I type this I am now on hold for over 17 mins. This is all just to cancel a flight!!! Unbelievable!!! Something so simple, I mean isn't this what a travel site does day in and day out??? I will never use Travelocity again! I will just book directly with the airlines. How do they stay in business with this kind of poor customer service?

I booked online. Opening up calendar first thing comes up is May and since it is May makes sense. Booked for three days ahead to find out it booked for 2019. Called to get corrected. Said it was done. Get email from hotel saying it still says 2019. Called Travelocity back. They hung up. Called back. Was on phone for 3 hours customer service, manager then waited on hold 45 mins to get some big executive who finally cancelled my reservation but have to wait 15 days for them to process. Where I had to call hotel itself and book with them. Should have skipped Travelocity and all their hassle and just booked directly. Will never use their services again. Very disappointed.

I was trying to book a roundtrip ticket from Tucson to Nashville and was watching Travelocity for several weeks. I noticed one time it changed my dates somewhere going back and forth plus I would receive emails with great prices but wrong dates. One time when I was checking and again going back and forth trying to see which days were better to travel, the site changed my dates and I did not notice because I came up with a great fare and decided to book it. My annual meeting dates with my small business were to travel May 4 and return May 6 but I was willing to go a day earlier or stay a day later.

I have never written a review regarding any online services I have used in the past but I am so horrified about my treatment from Travelocity that I had to write one this time. My son surprised my husband and me with tickets to Baltimore as a Christmas present. He bought the trip insurance in case we had issue with the itinerary he selected for us. We had a change in plans and ended up canceling the tickets. When I tried to re-book our flights and use the credit in our account, Travelocity charged a $100 fee per ticket. When I disputed this charge they told me they have many trip insurance policies and this is the way this particular policy worked. Of course this is not the way it was explained to my son when he bought it. Why would anyone pay $38 extra per ticket for trip insurance that is not honored by Travelocity? I will NEVER use Travelocity again.

More than a month has gone by since I first wrote this review. My "Travelocity" problem has since been resolved - by Delta and NOT by Travelocity. I just found the review I wrote in my Gmail drafts folder and remembered that I intended to send it to ConsumerAffairs, I just got sidetracked by life. In retrospect I think the moral of this story is DO NOT book through Travelocity if you are booking more than a week or two out. If you do, be aware that airline schedules change and when they do, DON'T expect Travelocity to fix any problems caused by the changes. Instead, call the airline you booked your flights with. Sounds like a "no brainer", right? But I don't fly much anymore and so wasn't aware of potential problems. Find a comfortable spot if you are curious. My first sentence warns you it is long and I wasn't exaggerating. This is the review I wrote, and then forgot about:

Terrible customer service. We purchased the extra insurance with the expectation that we would be able to cancel in the event we could not make the trip. That is not the case and Travelocity refuses to help out in any way. They told us that there was nothing that could be done after looking into the situation for only 1 minute. Do not use Travelocity. Do not buy their insurance if you do. It is only extra money in their pocket.

If you didn't know any better I would say Travelocity is working with bad businesses to make them look better than they appear. Why? I don't know, money most likely. I recently experienced a classic bait and switch where they showed me a "4-Star" hotel only to arrive to a borderline 2 star. Of course they would drag out the repayment only to end up not paying anything. Garbage.

I am very disappointed TRAVELOCITY SWAPPING THE AIRPORT OF DESTINATION WITHOUT INFORMING ITS CUSTOMER. Then, its agent asks for MUCH MORE FEE to change the right destination, although TRAVELOCITY makes its mistake in the first place. I will never book my flights with Travelocity again. I also suggest customers watching out for Travelocity misleading its customer.

Wish I could give 0 stars. I booked knowing my Dad was ill and I might have to change. I paid $43 for the flight insurance. One day later I called to change and they said it's not covered. Basically, nothing is covered because I booked economy. I will never use them again. I will always call the airlines direct. As far as I am concerned they should be looked into as to the legality of their "flight insurance". It is a scam.

I'm going to keep this short and sweet because by the looks of it there are many dissatisfied and disappointed **former customers of Travelocity (read below). My husband and I booked an all inclusive vacation to a reputable resort in Negril Jamaica. We bought the insurance in the event that we needed to modify our booking. Be forewarned that if you do buy the insurance through TRAVELOCITY they will not reimburse you for any changes made to your reservation due to weather or changes made to your flight(s) changed by the airline(s).

Booked several hotels on Travelocity.ca- the Canadian site, NOT the US site. So I get my email booking confirmations and there are two prices on each. None of them indicate USD. Essentially what they have done is quoted me one price in USD (and not said it's in USD) and the second in Canadian. But, it just looks like 2 separate prices. So why shouldn't I be paying the lesser of the two? A manager at Travelocity agreed, and emailed me a confirmation for each booking saying that all I had to do was email them the hotel receipt and they would reimburse me the difference for each room. So I return from my trip and in good faith follow their instructions. The next day I receive 4 emails telling me that, contrary to what their manager said - they can't do this via email. It has now been over 2.5 hours that I have spent on the phone trying to sort this out.

I booked a flight for my father in law for the wrong date online through their website and within the hour tried to go back online and fix it. I go under manage booking (because that's what the website & customer service tells you to do) and the only thing it did was take me to American Airlines website where I changed the flight to the correct date. They charged my husband the $200 fee plus the new airline fee and I got a message stating that the card would be refunded the difference. Needless to say when I called I got a snotty woman from AA saying no refund and I should have called Travelocity because it was a "special situation" they can only fix. What the hell? Why do you advertise to manage booking blah blah on your website and change stuff within 24 hours if you still rip people off!! Never again!!

We reserved a hotel one month in advanced in Dominican Republic. Thought the month we received an email letting us know that the reservation was cancelled, we then called Travelocity to confirm and according to them everything was good, Travelocity re-send us the confirmation number claiming everything was ok. Once in DR we arrived at the hotel and guess what our reservation was cancelled as specified by the email sent, and they had no rooms available for us. We struggle to find a hotel. We were completely disoriented. Never again.

I’ve used Travelocity for 20 years but this past year has been horrible. First, they don’t refund the travel insurance when you have to change the dates of the tickets so why even purchase it. Second, I called to cancel tickets that were refundable and was told I would get an email stating the refund. Never received an email or the confirmation of the cancellation. I now call and was on hold for over 15 minutes to be told there is no refund for tickets that cost $2,700. The call went dead while I was speaking so I called again to be put on hold for over 15 minutes and the call went dead. I’m on hold for a third time to talk to a supervisor and the call just went dead. This company has declined greatly and for anyone’s sake, I would never use Travelocity. This has been the worst experience. Please save your time, your money, and your sanity by never using Travelocity.

I’m disgusted. Last week I made a reservation for a hotel stay last night. I cancelled 2 days after making it. I made sure it was within the time frame to prevent charges. Then this morning I get notice I was charged $187. Called the hotel who said I was a “no show”. I explained situation and they referred me to Travelocity. I called. Rep was kind and tried to help but had to pass me onto supervisor. Supervisor was kind and tried to help but had to contact corporate. On the phone the supervisor explained corporate was able to confirm my activity online and that I “tried” to cancel. They said my cancellation was “not successful”. I followed the link texted to me to cancel the reservation. It seemed quite simple and took me to a page that said “cancel this reservation” and I clicked on it.

I have always booked my flights through Travelocity and have never had an issue with them. That is up until now. I booked a flight for my daughter and later found out I booked her for the wrong city. Called Travelocity to try and cancel or at least change the city to find out they were going to charge me more than the ticket price to change my flight. Book a round trip ticket somewhere and of course you have to pay 200 fee for each ticket. Never again will I ever book through this site again. I have never been so mistreated by anyone. Even Priceline found ways to at least get me a partial refund. Travelocity wants to cancel your flight and rebook for you to get even more money. No thank you, think I would rather walk. I wish I could give them a negative rating!

I've booked with Travelocity on several occasions before, but been very dissatisfied, frustrated and disappointed on the last two occasions I tried to book. On each of these occasions, just as I get ready to press the last button, after entering all of the required information, the price goes up. As if someone on the other end is watching. The first time this happened I called and they claim that the airline had just updated their prices and gave me the lower rate, which I had seen when I started booking my flight. Yesterday, I was booking a hotel and air package and the same thing happened. I called and was told the exact same thing, the airline just updated their prices. This time the agent refused to honor the lower price even after I explained to her that I would take my business elsewhere. Later on I learned that I really didn't have very many options since Expedia purchased Travelocity and a bunch of other travel sites.

I’d like to share my horrible experience with Travelocity and warn people to never use this company again because it treats its customer unfairly and refuses to be responsible for its own mistakes. I booked a round-trip flight in 11/2017 to fly from Honolulu to Xi’an (China) via Shanghai on China Eastern Airlines. My departure date is 6/4/18 and return date 7/19/18. On March 11, I received an email from Travelocity notifying me that my arrival time into Honolulu on 7/19/18 has been changed. It was a minor change and I was fine with it.

I booked a car rental with Travelocity. The company the rental was arranged with is Right Cars of Ft. Lauderdale FL. The company is NOT in any way similar to rental companies I have used. There is one shuttle. No signage in the airport at all. I had read on a website that this company tries to force you to buy their insurance. I had an email from my insurance agent stating I had full coverage, a statement from the credit card company I was using that states I have secondary ins. and a copy of my full auto policy on my phone. Right Cars would not accept that because I had moved and the street address was different even though it was in the same city and state.

DO NOT USE TRAVELOCITY! MY WIFE booked a flight 10 weeks in advance. A week later due to a schedule conflict she needed to cancel the flight. She called Travelocity, with whom she also bought trip insurance and they refused to refund. The 3 tickets were 900.00, Travelocity stated we would have to pay a 600.00 cancellation fee... FOR A FLIGHT THAT WAS 9 WEEKS OUT! Had I BOOKED the same flight carrier direct, the cancellation would have only been 25.00 per ticket. Again do not use Travelocity, they are criminals, and should be driven out of the market.

In May I purchased 2 flight tickets. Upon receiving my confirmation, I called to inform them of their mistake. They had scheduled me on a different flight and not even on the same day, but 2 days later. I told them this was not acceptable and I wanted my money returned. 10 months later, I still have not received my money. They have made several excuses and claims but still no refund.

I went online made a reservation and accidentally selected the wrong date. I immediately sent to the hotel a message notifying them of this error within minutes, called the hotel and they told me I had to call Travelocity. Travelocity has done nothing to help me with this situation. Both parties were contacted within 20 minutes of when I made the reservation. They still charged my card. I would recommend going directly to a hotel to book. The middle party "Travelocity" makes it very confusing when an honest mistake is made as to who is responsible for reversing the error or providing a refund. Again, it was reported within minutes and it should have been able to be refunded.

Booked a three day stay at the Wyndham Ocean Blvd. property through Travelocity. I was very specific in my needs. Two bedroom condo OCEAN FRONT. When we arrived Wyndham had a room for us in Tower Four across the street from the beach. Not only was it not ocean front, it was across the freaking street from the beach. The desk clerk explained that she has been working there for six months and this is apparently how Travelocity and Wyndham work. Both are dishonest. Travelocity charged me $151 for cancelling the booking even though I paid the higher rate so I could cancel if needed. I will never stay at another Wyndham property and I will never book anything through Travelocity.

I purchased airline tickets for myself and my son, also purchased the cancellation protection plan at an additional cost of $92. Then, had a family emergency and had to cancel my flight. I contacted Travelocity.com customer assistance and attempted to change/cancel my flight. I was astounded to find out that the cancellation protection is not "protection" at all. The first thing that customer service did was tell me that they had to check the policy of the airline itself, that Travelocity's policy was not part of this cancellation protection plan. Then they told me that I could file a claim with a third party in the event of a personal medical emergency and only if I had an attending physician sign a claim and was willing to release my medical records to this third party.

I booked a hotel in New Haven, Connecticut through Travelocity in February. My sister, niece and 6 month old daughter came up to visit our father who is sick. We had a incident with the hotel and could not get back the money we were due for a refund based off the situation that took place in the hotel. The hotel would not approve the refund so Travelocity could not give us the money back. This was due to the hotel manager not returning phone calls so Travelocity was unable to ever give us the money back. My husband tried his best to deal with the situation but he was disrespected by the hotel staff. Someone even referred to him as sounding like a "**" on the phone. My husband is a teacher, and speaks very finely so they assumed he was gay. Very disrespectful, Travelocity had me on hold for 1 hour before I spoke with a supervisor who could not make the necessary moves to give us our money. WE WILL NEVER DO THIS AGAIN!

We booked a trip with Travelocity, to come to find out within 11 hours before we were leaving we had no place to stay. We entered our date of birth several times showing we were 18, and no one including the hotel told us we had to be 23 to check in. That us after reaching out to the hotel by one of our parents to make sure it was a safe place for us to stay, they still didn't communicate that important piece of information. Now they want to charge us nothing but fees and we have no trip to go on. They were not even willing to help after being on hold for over an hour.

Booked a hotel thru Travelocity thinking it was a safe choice. Arrived at the I-Drive Grand Resort in Orlando only to be met by guest in the lobby complaining of bed bugs and rats and mold. Decided not to risk a check-in. So many complaints at the time. Called to find somewhere to stay and still had to pay for that room. Travelocity needs to check these hotels before listings them. Ruined the first half of our trip. I will never book thru them again. And found out their price was $70 higher anyway.

I recently purchased a travel package (airfare, hotel and car rental) as a gift through Travelocity.com. It was the most horrible experience for my friend and I felt terrible. Since I paid for it I wanted to send a complaint to the BBB. I am aware that with these discounted online offers you buy are less convenient with extra stops and long layovers at the airport, however just because you are getting this so-called "wonderful deal" does not mean you are treated with lesser service, assistance and/or hidden costs. This person is 6'4" and I reiterated the need for a seat where there was extra leg space, which I was told 'certainly not a problem' and I stated the rental car needed to be a mid-size or larger, also 'not a problem'... The ball was dropped so the plane setting was virtually impossible to fit comfortably for a 9 hour flight due to the layovers. Apparently Travelocity.com has nothing to do with seating assignment or the car size...

I booked a vacation for myself, my husband and my mother in law through Travelocity. When we received our itinerary we only had a return flight, not our departure flight. I have been getting the runaround for over 3 hours. They said their system had a glitch and they were sorry but they would fix it. I felt somewhat relieved until they asked for my credit card number again because they needed to charge an extra $400 for the other flight. What?? I had a total of $1505 on my screen which I paid and then get told I have to pay more even though our email says roundtrip. We ended up canceling our vacation but have almost $1800 in pending charges. I WILL NEVER USE TRAVELOCITY AGAIN!!!

I booked a room on Travelocity. I accidentally put the wrong day in. I called them back immediately. They said they called the hotel and changed the date to the one I wanted. They even emailed me confirmation. They told me verbally over the phone that it was all set. I got there tonight and NO ROOM. I wasted an hour and a half of my night and had to stay at another hotel on my dime. NOT HAPPY. TRAVELOCITY SCREWED IT UP AND DIDNT CARE TO FIX IT. I AM BEYOND ANGRY.

Easy to use. No problems getting ticket or boarding or getting return flight. Didn't like not being able to change flight time or no refunds if wanted to stay longer or go back at a later date or earlier.

Stated you get to book seats on flights. NOT TRUE... It is a total upcharge that cost me 188 EXTRA dollars. AND to top it off I could have gotten the flight cheaper by booking direct with the airline carrier. Travelocity I am DONE booking flights with you now FOREVER!!!

I was told if I booked, I'd have 24 hours to cancel. Well, guess what, 15 hours later, I realized I'd gotten the wrong flight and would need to wait for 6 hours to be picked up. I went in, thinking this would be easy to sort out, like on other sites — no. They were going to charge me hundreds of dollars to cancel, and blamed the airlines! No one else blames the airlines. They just cancel when they say they're going to. I called, trying to clarify the situation, and was put on hold. When I hung up, they called back, and said I needed to wait and be patient. Again, I was put on hold. After another half-hour, I finally gave up. So, I'll be waiting for 6 hours at the airport, and I will NEVER USE TRAVELOCITY AGAIN. I recommend you avoid them, too.

I was overbooked for trip by 3 cents. They couldn't help me and said I had to wait 3 to 5 days to get refund so I could rebook trip I already paid for. I asked for manager. She couldn't help. Then when I wanted to go above her. Told no one was available. I wished I had read reviews before. Company is a complete scam. Don't not use under any circumstances.

Terrible experience with Travelocity trying to get a refund for a flight that was cancelled by the Airlines. Talked to three different agents... Have been on the phone for over an hour with no results. They want to refund part of the airfare and interrupt every step of the way. Will never use Travelocity again.

Never again will I book through them. I got my departure confirmation within five minutes but didn't receive my confirmation for my return flight. I freaked out. I Facebook messaged Travelocity & it took the person forever to respond and finally they tell me they only have confirmation of my departure flight. I ask them to double check since the funds came out of my account. Same response. About 30 minutes later I finally received my confirmation email from Spirit for my return flight. Again, I wanted Travelocity to confirm. I email this time and provide my confirmation codes for both flights AND THEY STILL COULDN'T FIND MY RETURN FLIGHT. At this point, I'm freaking out. I check with Frontier for my departure flight and they confirm. I check with Spirit and they confirm. Never again will I use Travelocity. They don't know what they are doing.

I've used Travelocity multiple times for flights, hotels, and vacation packages. I've never had an issue with them until recently. I was looking at vacation packages for Pueblo Bonito Pacifica one night, and it was $9/night to add on the all inclusive package. Came back the next day to check prices and the all inclusive option skyrocketed to $179/night. This is just ridiculous and absolutely absurd. How does pricing go up that high OVERNIGHT??! An inexpensive vacation has now turned into a mortgage payment!

The airline emailed me and told me there was a change in my flight. It went to a non-stop to a one stop plane transfer. I called the Travelocity to see if I could change the flight and both times I called it was answered by a trained person with a heavy accent. Then after many questions they transferred me to another department where I was on hold with no answer. I will NEVER use Travelocity again!

In a nutshell I was trying to book 2 airline tickets and the price was exactly what I wanted, I entered my credit card info and it was taking an incredibly long time to process. Then a msg pops up & says to try again. I do and it tells me my flights went up by almost $500??? I believe Travelocity is advertising false prices and booking people in and then during checkout they suddenly up the price and say “oh this is real-time. The price must’ve gone up during your booking time.” Absolute ** and I am calling our attorney.

Travelocity is a scam. They just want to rip you off. This is what happen to me. I was trying to book four bundle deals with them to go to Punta Cana with my family and every time I go to check out the price will go significantly up and when I book it and try to speak to someone on the phone to cancel them immediately 'cause the fourth package they wanted a lot more money than what’s online. They refuse to give me my money back and get me on the phone for hours and I speak with a lot of people who promise to help me get in contact with the hotel and no one help me at all. No one contact the hotel.

Contacted Travelocity via phone to obtain information on flight cancellation and effect on insurance claim. Three calls, averaging 15+ minutes and all were dropped while waiting for a supervisor. The worst company to deal with. Shame on me for not checking its ratings. First time using THEM and the last. Stay away.

I bought a ticket with full insurance. I called in to cancel the flight a few ways before and they wanted to give me a credit with AA. I asked for the manager. The full insurance I bought for a refund may possibly be refunded if approved by the third party Travel Guard, and they will require medical proof that my wife cannot fly. I want a refund because I bought the insurance for $60 that states on their website I will get a full refund. They actually said to read the fine print. (SCAM)! This company are scam artist. DO not use them. They will keep your money no matter what. They will try to give you credit. Read the other reviews for that!!! Horrendous! They need to be shut down! I'm calling AA next!

Never get a service with them, when you call managers are despot answering customers as wherever with an attitude of kings, you have to wait on the phone for more than 1 hour and the service is horrible. I will never used the service again and what I was their rate is 1 due the bad customer service. Hope people check customer's review before to use Travelocity service.

I could tell you the long story or the short story. The short story is this: don't use Travelocity. If you need to change your flight, you will spend hours (as in many hours) on the phone, you will repeat your requirements to multiple people, then they will charge you for the most expensive flight they can find. Use Expedia.

I'm trying to book flight plus hotel package to Tokyo, Japan. Every time I choose my package, choose my room and flights I get a certain price, but after pressing the button CONTINUE BOOKING, I get the following message: We hate when this happens. The price of your trip has changed from $3,221.03 to $5,695.37. Really? $2.5K in price change? Other packages change from $2,800 to $6,500. They seriously think I'm going to pay extra $2-$4K per package??? Are they out of their mind??? I'm beyond disappointed!!!

The site Travelocity uses to enter flight information creates a problem for users as it can load the first name of the credit card holder in place of the actual traveler in error. For example: My wife made an airline reservation with my credit card. The airline ticket was made with my name not hers as the actual traveler. When we tried to correct the name with Travelocity they refused to change the first name on the ticket. We bought travel insurance on the ticket to cancel. They still refused, it was for death or hospitalization only. So we lost the full amount of the ticket just due to a first name change.

I had booked two rooms for 5 nights in a hotel in Aruba 24th-29th on Travelocity, all was fine until the second couple couldn't come till the 25th- then enter the morons at Travelocity!!! I asked them to cancel the first night and add one more night - simple right? No. The person I spoke to unbeknownst to me went ahead and cancelled the WHOLE room for the ENTIRE stay!!! Even though I reiterated the fact that it was for just the ONE night. They never sent a notice of cancellation or anything at all -so imagine my surprise a week ago when I called the hotel to request some services that they only had ONE reservation!!! I immediately called Travelocity and inquired as to what had happened to the second reservation- "YOU CANCELLED IT" they said to which I replied, "Absolutely not!!!" Anyway fast forward through all the arguing and now the hotel is booked and the difference to book what they have left is $5000!!!

I have not seen 1 good review for this company. Why are they being allowed to continue sapping the life out of customers? Anyway, I booked a flight for my fiance, but purchased cancellation insurance for the ticket. She could not make it to the departure city, which is 4 hours away from where she lives. I call Travelocity who informs me I have to file an insurance claim to get my money back, which was annoying. I have the flu and am really not in the mood for a hassle. Then, when I go to file the claim, I had to use her last name, when I insured the ticket, not the traveler. There was no option to have the money placed back onto my credit card, and all I could provide was my home address without my name. What kind of crap is this?

Travelocity is the worse company I have ever dealt with. They are scam artists. They have stolen money from my checking account. They have false advertising... saying you can cancel but won’t let you.