Travelocity Reviews

My flight booked with Travelocity was cancelled and I was given a credit. When I tried to use it, they said they couldn’t find my credit or itinerary. I only got one vague reply and since then they completely ignore me. Feels like a scam – I lost both my flight and my money.

Oh my gosh where do I even start. So me and my fiance booked a trip with these guys. First of all expect to be on hold for at least 30 to 40 minutes especially if you ask for a supervisor then you're looking at an hour hour and a half. Second of all it's very hard to understand them so make sure you double check your booking. Three you'll have to guarantee to call back to have them send you an email with your itinerary. So me and my wife went to Hawaii. We flew there on Hawaiian Airlines and we were supposed to fly back on Delta. The trip went amazing. Everything went good. We went to the airport 3 hours early. All Sun Delta told us that because the flight Scott changed around Travelocity didn't pay Delta so therefore we did not have a ticket.

DO NOT USE TRAVELOCITY!!! DO NOT USE TRAVELOCITY!!! I should have checked online review before using them. I booked hotel online, I get no confirmation email or text. I go back to website to check, I go to "my account" (already logged in) then log in page shows up, I click forgot password, they send me link to reset, check my email, NOTHING. I called their support number, all I get is automated options completely useless to me, and I can't get a live agent on the phone trying numerous different options on the automated phone call.

Terrible company. They provided me with false information and pictures of a hotel I booked. Because of Travelocity, I paid 350 dollars per night for a room in the hotel Smugglers Cove in Boothbay, ME. My room for $350 per night didn't have a bathroom fan. In my room was very noisy window A/C and I couldn't sleep at night because of the noise. When I complained to Travelocity about my room and requested a refund, Travelocity refused to give me a refund. I won't use them ever again.

I had a flight that was delayed and by the time I arrived at the car rental counter they were closed. Travelocity “customer service” told me to rent a car with a different company that was open and they would reimburse me the rental car charge. I spent 2 hours on the phone with Travelocity and they promised me the reimbursement in 7-10 days. Well over a month later and I have been going back and forth with Travelocity and they tell me they are working on it and then that no refund can be given. No explanation as to why they promised me and then refused to keep to their promise. I’ve used Travelocity in many of my travels but I’m never using Travelocity again!!

Travelocity is the WORST COMPANY for booking flights. They have not sent me a full itinerary of my trip, the text with the flight information has gone and they can't find my itinerary when I entered the itinerary # they gave me. No phone contact number. $600.00 lost. SCAM. Just a PoS.

They will not help when there are issues. App is user friendly, people are not. Never ever ever using their service. Staff will sound condescending, they will give u wrong statements. Try and avoid talking to you and what not.

Horrible! Looked cheap in comparison to Expedia or Costco, I now know why!!! NO fees were included, so the resort was an extra $1,500 for the 5 days. The rental car place was a sham! They used Surprice in Orlando, which was 20 minutes the wrong way from the airport, and charged an extra $500 for "insurance fees" claiming our $100k in full coverage property liability was insufficient, and we needed their coverage. NEVER GO THERE. Also, We flew United, we have the United credit card we pay extra for, and only one passenger bag was included due to booking with Travelocity instead of United directly. So dumb.

How the hell do you book a travel and hotel 2 months before your flight and you are suddenly told with no explanation that the outbound flight has been cancelled for no particularly reasons provided...The simplest thing was for Travelocity to provide an alternative airline....but all they offered was a refund when price of flight has actually doubled up in price.. Worst customers service ever.... Staff and management are absolutely clueless.

I have used Travelocity for the past three years. Every time I’ve used them there’s been a glitch or a problem on their end. I am currently in the French Riviera and on our way to our next destination, only to receive an email requesting payment. Mind you I had paid this back in January 2025, yet two days before my arrival, Travelocity sends me another bill requesting payment. This is not only bad business practice, it is illegal. I have put them on notice That they are about to be sued for ruining my honeymoon and tampering with my reservations and trying to charge me twice. Shame on you Travelocity. You should do much better than this. If there was an option for zero stars I would’ve given it.

I searched for the departure date and return date having booked my hotel in New York first for specific dates. I did not realize that the website reverted the dates and so my return flight is for a different date. This happened to someone else going to the same event. She was able to cancel and book direct with the airline to avoid this issue. Unfortunately I did not catch this in time the fare was nonrefundable. Worst I had to buy a more expensive ticket at New York prices.

It was easy to book for sure, however I purchased the extra protection and turns out you have to contact a third party for refund, I am sure that will be super easy, very frustrating. Will not be coming back to Travelocity for any service.

Terrible business! False advertising, poor communication, terrible customer service, fraudulent policies. We wanted to book a hotel on an island that required ferry service to get to. We didn't want to book the ferry until we knew we had a place to stay, or vice versa. There's no cancellation policy for ferry reservations, so we made reservations for a hotel via Travelocity. The website stated there was no cancellation policy for the hotel - then offered us cancellation insurance. We bought the cancellation insurance just to find out the ferry was no longer taking reservations. So we wanted to cancel the hotel booking, but when we called the cancellation insurance company, they said that we couldn't make a claim because we didn't have a ferry booking!

I was looking to book a stay somewhere on Sanibel Island in Florida for me and a few life long friends to celebrate our 50th bdays. I went to Travelocity believing it a good site. I found a property at a great price, booked it and let my friends know. We were all excited! 3 days later, I receive an email from Travelocity saying the property had cancelled my booking per MY REQUEST. I hadn't cancelled. They issued a full refund to my card. Travelocity said they didn't cancel. My CC hadn't cancelled it, and the property said they didn't either. The same booking on Travelocity was now $1000 more!!

I usually book flights and hotels through Travelocity. However when I tried to cancel a hotel booking 3 days in advance the hotel Quality Inn in Sacramento refused the refund. They said if I had booked directly that they would have given a refund, but since I booked through Travelocity they wouldn't give me one. The lesson is don't use Travelocity to book your hotel. Book it directly.

I have used Travelocity quite a bit. But this last booking I did shows they do not care. I accident booked the wrong date, so I attempted to cancel, within 5 minutes. They cancelled my booking and I still have to pay for the hotel, now the hotel is sold out (which means both the hotel and Travelocity get paid twice). And still nothing. Everybody on that end is happy and I’m out $500.00 Never again will I use such a shady travel service!

I booked a trip Tulum Mexico for my family of 6 to stay at the Riu Yucatan Hotel. My flight was Thursday with American Airlines. We were to go to Miami first then to Tulum on another plane. Plane to Miami gets cancelled 1 hour before boarding. After we checked in luggage and all. We could not get booked on another plane out till Sunday afternoon. And we were returning Monday. I had to cancel all because it was not worth taking the loss. Little did I know that the hotel would not cooperate and understand and they keep the over $3000.00 I paid. Travelocity did nothing to help and turned their head and said 1 word. Sorry. That was all.

I used Travelocity to book a trip to celebrate both my daughter’s birthdays. I did not appreciate the price changing when I went to check out. They need to vet the properties properly because the hotel that I booked was deceiving in the online description stating there was direct access to the beach from the hotel which was not correct. The beach is located across the street.

I booked a Ryan air flight on Travelocity which was cancelled after we had boarded the plane. Ryan air said we were allowed a refund but had to go through Travelocity to receive it. Travelocity, at 3 different times, did not process a refund and directed us back to Ryan Air. As we booked through Travelocity, they should have provided the refund. I am now out $97 due to their inability to process a refund. I will not be using them in the future.

Horrible experience, the whole reservation seemed like a bait and switch, many hidden fees, not say it used to be. I was very disappointed and surprised when I got to the hotel. I thought there were so many things they did that seem to be deceptive. Would never use them again.

I have been a customer with Travelocity for over three years and have numerous flights and hotels through them. Recently, I have been defrauded by a Golden eagle Tavel agency motel in Browning, Montana which I booked Travelocity. No one was at the hotel for us to even check in, no response on the phone either. We had to go to another one. Travelocity attempted to contact the property without any luck and advised that no refund will be issued. Travelocity is still advertising this fraudulent company! Never again, deactivated my account.

We've been loyal customers of Travelocity for the past 20+ years, but no more. We had a bad experience with a hotel with booked in Minden, Nevada. It was dirty, extremely unsafe (the upstairs balcony was collapsing), no hot water and a known meth hotel. It was advertised as a 3-Star hotel, which it obviously was not (we have the pictures to prove). The worst part is that Travelocity will not stand behind its loyal customers and refuses to refund our money as we only stayed in it one night rather than two - we should have left immediately! Anyway, never use Travelocity - they really don't care about their customer service!!

Just awful in every way possible. Overpriced. No management just apathetic teenagers…dozens of rides closed, pay more as you go…food is trash…$15 for a beer. only allowed in water park for 20 minutes which you need to reserve.

I did a reservation now and pay when I get to the hotel. Got my reservation and pricing emailed and on the app. When it came to independent hotels the hotel can do whatever they want. They charged my card a day before (Not when I got there like my reservation says). I had on my reservation $307.08 and I was charged by hotel $318. Was told that it was a credit card fee. Travelocity when I called told me I had to dispute the early charge and charges with the hotel and my credit card company and that there was nothing that they could do. I told them that my booking and emailed reservation was through them and had the I pay at check in and the amount I agreed to. I was told there was nothing that they can do.

Travelocity is usually pretty satisfactory. However, I will not be using their services moving forward. I needed to get to a funeral and American Airlines made a major error due to the weather last night. I purchased full insurance on the trip. The American Airlines has messed up before and Travelocity stepped in to rectify the situation. This time the service was poor, the representative was not listening while I was speaking, and quite frankly, it along with American Airlines was a negative experience and I missed the funeral.

We booked a flight to Zurich from San Diego. The first leg of the flight was delayed by over 2 hours causing us to miss our connection in Vancouver. We had business class flight reserved from Vancouver to Zurich. When they rebooked us it was economy. We attempted to get a refund for the difference without success. Travelocity told us to call the airline. The airline told us to call Travelocity. No help at all. We will not use them again.

I had a flight credit, so booked a trip. I was not able to get my credit online. So I called Travelocity to fix it. Not only did Joe NOT fix it, he made it worse by canceling my daughter's flight. Not.

I used Travelocity to rent a car in Los Angeles and they used a third party rental company that did not pick us up from the Airport and had no one working after 5. When I did get to the office, it was in a hotel that did not like having them there. The hotel would not transport us back to the airport when I brought the car back because they did not like the car rental place. Did not have the car I rented and I had to pay more for another car or try and get Travelocity to refund me. At this point, I was stuck and had to pay twice as much. Terrible experience and their use of bad third-party business is so unprofessional. Do not use Travelocity.

Travelocity is the absolute WORST!! So dishonest and completely scandalous!! If you want someone to steal your money, give it to these people. They tell you one thing then change their terms. Consider yourself warned...DON'T DO IT!!

Made a car rental reservation with this company, never got the car and they still charged me for the rental. Tried to call the car rental place, they never answered the phone. What a rip off company. They don’t deserve no stars

Booked a trip that was relatively inexpensive to Vegas. Then I got an email from TRAVELOCITY NOT, THE HOTEL, "There will be a nightly hotel fee of $49.95 +TAX". Six nights is over $350.00!! SCREW THAT!!

Never had any issues until I ask for a refund. I purchased the travel insurance that they advertised when I bought a plane ticket (Generali) to visit my father but he passed away before my trip. I called Travelocity, they referred me to the insurance. I called the insurance, they asked me to call the airline. The airlines won't give me a refund because I bought through Travelocity. I provided all the documentation, still not refund. It would have been better to get a ticket directly from the airline and not through travelocity. Lost $300.00

Stay away from this people. They will lie to you and waste your time, they will resolve the issue they cost you. I book a package deal through this company and I did not realize that there is two different airport from going and returning, and after calling them and stay on the phone for over two hours, they’re trying to blame me when they know that he’s from them, so please stay away from this company. They will lie to you and waste your time and they have the audacity to tell me to rebook my flight so I can pay extra money to them.

I travel to Alexandria LA on may 15. Was ok. When we arrived to the hotel it was disgusting. Motel 6 on Alexandria LA. I had to go to Walmart and buy sandals. That floor was DISGUSTING. THAT bathtub was disgusting, I cleaned and went to bed, I had no towels, so I went to ask for towels, they had NONE so so I went to Walmart and buy towels and sandals. When I got to the shower in the morning, the bathtub and the toilet were disgusting so I had to clean. My flight back was cancel and we didn't leave until 3 days later. I call Travelocity after I got back. They wanted to give me $10.00 dollars. That it's like throwing a penny to a server. Do I told them to stick it to their **.

SAVE YOUR MONEY. If I could give 0 starts, I would. I had a trip booked last year. The airline changed the flight so I was leaving an entire day later. I wasn’t able to make that flight due to my distance from my home to the airport. I would have needed to get to the city and stay the night to make the flight. When I originally called they told me that they would give me a refund due to my arrival being 24 hours later than the original flight. Over the last YEAR I have called at least 3-4 times to get this refund. Each time they said I would have an email within 10 business days. I called them again today and they told me I actually am not eligible for a refund. Seriously, Travelocity is not worth saving the extra money. Terrible customer service. Terrible program.

I received excellent, fast, and friendly help from Peter today May 16, with cancelling bookings I made the day before. I did not have to wait long, and the information he gave me for cancelling a Frontier flight was exactly what I needed. Travelocity does an excellent job of assembling flights, cars, & hotels into a clear summary of the entire trip.

This company is trash!!!! The new American way. Take your money for a flight that does not exist. Then tell you to go to the airline to fight for your money. Why did I need to use Travelocity!!!! Completely useless. I booked a flight at 6:50. They confirmed this flight, but the airline sent confirmation for a flight 2 hours later on both ends!!!! Disgusting. This is America.

Tried booking flight and car rental. When I reviewed documents my first and middle named had been combined into one name. This will not match My ID and will not be allowed to board. Called customer service where it was required to cancel package and rebook. Ok. Had the customer service agent do that. Went checked Itinerary and the exact same mistake was made after telling the person My First Middle and Last name, Spelling each one, making sure he understood, but I was wrong. He did not understand or the system is having an Issue. No apology was made. Cancelled everything and went elsewhere. I would advise all to do the same.

My wife booked a car rental through Travelocity on 18th April and the car rental company is SIXT. She have to cancel the booking because of the trip arrangement was changing. She called Travelocity 48 hrs before the expecting picking up time, We still got charged the full rental amount by SIXT. We can't believe Travelocity listed SIXT car rental in their website.

I have tried to book a flight with Travelocity. It was a one-way from OTP to Malaga. I been switched to a double round trip which I didn’t want and round-trip was a different airline they send me the confirmation so I was about to lose the Plane, even if I wouldn’t need it I have tried to call them to let them know. They made a mistake. They recommended me to call airline. I called the airline line, sent me back to them. They still refuse to own the mistake to accommodate my needs. Stay away. Save your money. They need to get out of business. They are not a travel agency. They are just a scam trying to make money anyway they could on your expense once they get your credit card and the security code. They do whatever they want with it. Once again save your money and stay away from them.

I booked a trip with Travelocity. Of course. It was a bundle. Flight and hotel. I've purchase packages from Expedia and Travelocity several times over the years. I rarely if ever choose a non-refundable hotel. I received the confirmation email and it had in big red letters, non refundable, next to it. I don't remember choosing that option. It's just not something I like to do as our plans change.

If I could leave no stars I would. Terrible customer service. I had to cancel a booking and when I cancelled it their employee said I would get a full refund. After dealing with the company they didn’t give me or approve my refund and blamed the other company. So they have employees guarantee something and then they don’t follow through. One of the worse experiences of my life and will NEVER EVER use this service again! TERRIBLE!!!

I've been a Travelocity customer for 20 years. I bought travel insurance coverage for a trip that I booked a flight and hotel for. I had to cancel due to a wildfire evacuation order for my home. I contacted Travelocity to cancel the trip and received a full refund for the car rental, but they told me on the phone that I could only get a credit voucher for the fight, even though I wanted a refund. Three days later I got an email from Travelocity customer support telling me I could get a refund for the flight minus $200 if I replied to the email or called them. I replied to the email that I wanted a refund, three times, but never heard back. I called them and their customer support told me that I couldn't have a refund after I accepted a credit voucher. I'm done with Travelocity/Expedia and will never use them again.

Travelocity went above and beyond helping me get a refund after I made a reservation. They were so helpful and kind and kept me up to date with the progress of my problem. I didn’t ask them to do all the work it took to resolve my issue. Thank you

I cannot imagine how a travel company could be any worse!!!!

They didn’t give us all the correct flights we could choose from so we got stuck with a 12 hour layover in Boston—couldn’t change to a same day flight because they couldn’t figure out who they booked through and with. Customer service is a joke and they victim blame despite the fact they created the problem. Then they say they can’t do anything and lie about who is booked through what. They’re a waste of money and don’t do their jobs. Garbage all around.

Made a personal trip with hotel and flight and insurance, over 2 weeks in advance. Paid 1300. A week into the reservation I was told that I was needed to go to New York. Called to see about credit or cancelation. I was told that both the hotel and the flight were non-refundable. Seriously?

I booked reservations in Beaufort, SC, for several days in early April 2025. When I arrived, I was told by the manager at “America’s Best Inn and Suites” that I DID NOT HAVE A RESERVATION. I showed him the e-mail from Travelocity…. but he continued to insist I did not have a reservation. So I was REFUSED ACCOMMODATIONS… despite having a reservation through Travelocity. And, as a result, I had to drive home in the pouring rain. Travelocity has been unable to reach the manager and is insisting I pay a cancellation fee. BOTH Travelocity and America’s Best Inn and Suites have provided ZERO Customer Service. I will never book through Travelocity again.

First and last time using this service. They reserved the wrong room which I paid more for and only found out by calling the hotel for an earlier check in. They had me going to an airport 3.5 hours away from the hotel even though there was one 5 min away. Yes there was available flights to the closer airport and even costed less. I ended up having to change all flights and Travelocity had to change the reservation at the resort despite all paperwork saying it was correct. Waiting on that confirmation. I would have been better off booking all this myself to avoid the errors and get a lower price. Never again.

I booked a hotel and attempted to cancel before the policy. The Travelocity virtual assistant stopped responding. Tried again; stopped responding on the word ‘Cancel’. Called hotel directly; agreed to modify; but refused to cancel. Called Travelocity; they contacted the hotel; waiting 30 min. No one answered. No cancelation.

I truly don't mind proving I'm not a robot every time I visit a site, but that was ridiculous. I imagine if it's that annoying to even ATTEMPT to use them for a vacay package, I don't want to trust them with my plans.

If I could rate my experience with less than 1 star I would. My experience with Travelocity customer service was awful. The finger pointing to the property and lack of resolution for a self-identified error within 30 minutes of booking was unacceptable. Stay away from 3rd party sites like Travelocity and book direct with hotels.

Buyer beware. Customer service and relations is horrible. Had to cancel due to being sick with flu. Absolutely no credits given for any part of my trip. Lost 2k, was on chat & phone for 3.5 hours. Will never use again.

I made a care rental reservation with Travelocity and EasiRent. When I arrived at the Airport the person at EasiRent said to me - "sorry we oversold tonight and we have no car for your reservation". After many emails, phone calls to both Travelocity and EasiRent I was told simply - "sorry for your experience". Now it is my experience, I had to rent a car and had to pay 10 times more what the original reservation was. Just from the Seinfeild episode, I don't think Travelocity or EasiRent know what a Reservation for a rent-a-car actually is. Well, I will never use Travelocity or EasiRent AGAIN and I hope you don't either.

Made a car reservation with Travelocity. When I received the confirmation, I see that the pickup time is am instead of pm. I contacted them and was told that to correct the mistake, I would be charged $100! I had no faith that they could get it right the second time so I cancelled the reservation, paid a $100 cancellation fee and booked through another company. In addition, I found that they charged the full price of the rental on my card and told me I would need to wait 10 days for the refund (less the $100). With the new reservation (with the other company), I simply pay at the counter. This is the first and last time I use Travelocity!

Travelocity is sneaky. Google search makes it appear you are booking hotel directly, & the name "Travelocity" isn't mentioned. I called a hotel when fleeing recent Eaton Fire where my house burned to ground. I called hotel, and they said yes it was hotel and they would make reservations for 2 rooms. Turns out I was talking to Travelocity. Now that I'm in hotel they won't help me with anything and I can't even collect Marriott points. All because booked on Travelocity. Be very aware when booking hotel. Ask if Travelocity and if it is, hang up! Avoid at all costs! If problems you will talk to foreign call centers who have no interest in customer service. I just lost everything in fire and no one cared.

Learned valuable lesson today. READ TO THE END FOR THE TRAVEL HACK! We booked hotel room through Travelocity for 3 night to see our grandson graduate from Basic Training at Ft Moore, GA. We got the travel insurance (supposedly $6.99 but they actually charged the credit card $17.00) because things change last minute with the military. Surprise!! He doesn’t get leave, so we cancel the room. They are still charging us for the room and claiming the insurance is only for “cancelled flights or hospitalization“.

I rented a car through Travelocity, the car rental company had a 43% approval rating. It was NextCar of Orlando. Yelp has them as a 1.1 rating. This was a nightmare. They tried charging me $780 on top of the $400 already paid through Travelocity. I never got the car and next car still charged me and refused the refund. I eventually got ahold of the co-founder of NextCar and they gave me a refund. Travelocity took 15 days before they finally helped me. They kept giving me the runaround despite NextCar apologizing and saying they approved the refund. I am done with these secondary companies.

I have booked with Travelocity before and never had a problem but this time I booked a trip on Nov. 11 2024 and I have been getting the runaround ever since. Clicking the calendar for the dates you want but once you leave that page It will change your dates. You won't know it until after you hit the purchase button. The next thing is that returning flights from international to the state are less than accommodating. You pay for the insurance and you get told it's only for the hotel not for the flights. Why buy the insurance if I paid for the whole package then if I cancel it I want all my money for it back. This is trip is a special one and this experience has left a very bad taste in my mouth.

I booked a New Year's trip to Nashville. Unfortunately, my woman and I came down with flu. I could not get a travel credit due to our unexpected illness. Really unbelievable. I will only use AAA for booking my future travel. I would avoid Travelocity at all costs now.

Travelocity provides very competitive online pricing but, they never honor that price. It's their business plan to steal with fees if you cancel within 24 hours OR to upsell you because what you book is NOT available. Very poor.

Travelocity usually has good prices but they are the most inflexible group I’ve ever worked with. I called almost a month out to see about canceling a flight for a person who can no longer travel and they said I could either cancel it with no refund or have them go ahead and go. There is zero options for credits, changes, reallocating the ticket to someone else, or getting a refund. I would’ve been happy with any option, but I was given options that make absolutely no sense at all. There should be an option to modify something this far in advance.

Very bad experience. It caused me stress, anxiety & lost lots of night sleeps. I would also contact the California Atty General Consumer Protection to file a complaint. I booked 7 months early for a Condotel in the Philippines to ease the stress & tension of Traveling. I’m required paid the Booking ahead for a 19 nights stay. It turned out that I haven’t heard from the Host for the details of my check in so 2 weeks prior to my check in date I found out that the place is not listed by the Host. Travelocity have the responsibility & accountability to make sure their listings are for real, reliable & accurate before they take your payments particularly if you booked way early & asked to pay.

Travelocity is completely unreliable. Tickets were purchased through Travelocity. We flew the first leg of the flight. The airlines messed up the tickets and did not communicate with the second airlines for the remaining legs of the trip. When we reached the counter of the other airlines, they said the ticketing was done wrong and they cannot issue a boarding pass. Contacted the previous Airlines, the second airline and Travelocity to come together and rectify the issue. None of them did anything. All three of them did finger pointing to each other and never achieved anything.

Travelocity charged my card twice for our flight, then cancelled our tickets without letting us know. We still have no resolution a month later, after many calls and emails. The people trying to help are nice enough but the system won't let them. I actually feel sorry for them.

Purchased trip insurance. Had to cancel the trip. Everything but Spirit Airlines was cancelled. Now I am stuck with a Spirit Air credit but no refund. Trip insurance is a waste. Customer service is unreliable. I have been a long time user but this treatment has lost them a customer. I recommend to stay away and book using another site instead.

I booked a round trip ticket with them. I had to cancel the return flight for medical reasons. They and Jet Blue gave me the runaround. Finally Jet Blue took over the ticket and charged me $50. They charged me a cancellation fee of $100 as well. I told them I have to stay in North Carolina for a cardiac procedure, and offered documentation. They couldn’t care less! I have used this service many times, but will not use them again. The best Jet Blue could do for me was a travel credit. I live in Costa Rica, and Jet Blue was the fastest flight back. Never flew them before, and never will! I will deal with American Airlines directly in the future. They both refused to credit my card. Both of these companies suck!

I booked a vacation package through their website. Immediately after entering my credit card information, the money was removed from my account. Not even a minute later, the hotel money was refunded to my account but not the airfare. So, I called and was informed that the airfare would be refunded, in 7 - 10 business days. Why do I have to wait 7-10 business days? The representative assured me that it would be refunded and he would help me try again. Well …. Now they have $ 2,195.76 from my account which is on hold. I was told to call my bank, which I did. The bank said call the airline, which I did. Both the bank and the airline referred me back to Travelocity! No representative has been helpful! They keep saying it’s my bank. I worked HARD to get this money and they are playing tag with me!

I had a worst experience from Travelocity. I traveled to Paraguay recently and I booked a hotel from Travelocity and confirmed. Couple days before I went, I had a message saying that booking cancelled and they suggested an alternative. I emailed back and asked a couple questions. They sent me back a phone number to call, I called and the operator did not speak English and hung up. Then all following emails were not answered. I had no choice and went to the hotel, they did not have my reservation and charged me at double of the rate. I emailed Travelocity again at the hotel. Again, an email gave me a number to call, the same one as before. Only accepted Spanish caller and hung up. After that all my emails simply not answered. Travelocity is the worst agent that I ever experienced.

We booked 2 flights to Charlotte on 9/15/24, and a car rental. Then we had to cancel the flight. Even though I purchased the insurance for cancelling the flight, I was denied. I am out $800 because they stated that my reason was not in their realm of acceptable reasons to cancel the flight. I then contacted them about the weather down there and roads being closed and they stated that was not their fault and still wouldn't help me. I will never book a flight with them again.

This review refers to the experience I had with TurisPrime car rental. I’ve booked a trip to Lisbon this September through Travelocity and I accepted the car offered in the package. The car was with TurisPrime (Confirmation: #**). This company has the worst customer service ever. On the rental contract the address mentioned was for the head office not for the location I’ve rented the car (the closest to the airport). Good luck finding them. More, at the phone numbers mentioned on the contract, nobody answered. I was told the phone was defective and it was the management responsibility to fix it. I almost lost my flight trying to find them. I lost about an hour asking the business around about their location until I was able to find them.

Please do not book a hotel through them. I lost $319. The hotel was sold out and we had to find somewhere else to stay. When I asked for a refund, they told me that I had to pay a cancelation fee on top of what I already paid and they would refund me at a later point in time. One told me $150 and the other told me $200 for the cancelation fee. The cancelation fee is non refundable. I am not canceling and will have to lose the fee I paid, because customer service kept hanging up when I asked for more details about how I was being charged for a hotel that did not have rooms for me. I am confused and frustrated. I will book with a company that cares about customer service in the future. Let my $300 loss be a lesson for you not to use Travelocity or Expedia for hotel stays.

Rented a car from Travelocity with a company called NU, nothing on the site said car could not travel to a certain state. It did state that geographic restrictions may apply. There was no link or chance to see this when booking. When we arrived we were told that we could not take the car to our intended state of travel. The rental was no. Refundable. After much discussion at the rental counter with a video not a person they said they would allow us to take the car to the intended state for extra money which was more than half of the rental we paid.

I am never using Travelocity again. I have used them in the past. As long as I did not need to change anything about reservations for car, flights, and hotel, only for myself, it was okay. But when I wanted reservations for my family, or to change or cancel reservations, it was a nightmare that lasted a week, costing me about 3 hrs per day for about 7 days. Their customer service takes a lot time to answer, then they take a long time to find information, then they have to transfer with long waits for the car, the hotel, etc. I bought their insurance for a trip I thought I would need to cancel. Trying to get the flight insurance to cover my costs has also taken a week thus far. They keep emailing me to call and do something else. TRAVELOCITY should change its name to TRAVELNIGHTMARE.

I booked a airfare w/ Travelocity, canceled within 5 min because name was wrong, re-booked another. First told me would take 12 weeks for a refund, Now they told me non refundable ticket that was canceled within that 5 min period. Called United Airlines & within 20 I have a refund coming back within 5 business days. Book direct people, Travelocity is not the way to go. Huge pain in my butt, never again!!!

Very disappointed with Travelocity’s Customer Service. I had purchased 5 airline tickets to Ireland more than three hundred days in advance of the trip. Unfortunately, three days after I purchased the tickets a member of my party (Kidney Transplant Patient) was informed by her doctor that international travel would be prohibited due to health concerns. Shortly after being informed of the health concerns, I contacted Travelocity requesting a refund along with a support documentation from the transplant doctor. My request was denied. After review Travelocity’s Refund Policy, it was determined that eligible refunds are only available for Military Service, Jury Duty, Death and Critical Illness.

Horrible customer service. For a simple name update which I partially resolved myself by contacting the airline directly - I've sent it to Circle of hell which has no exit. Again, DO NO BOOK using Travelocity - book flight and hotel DIRECTLY or face useless customer service

Had a terrible experience with a car rental. I went through Travelocity for a car rental with Sixt. Flight was delayed, and was going to land after the rental company closed. Called Sixt, was told the company understood the predicament and offered a car for the next morning (not helpful since I had no way to/from the airport to leave and then return), but because I booked through Travelocity I had to call them to cancel the rental. Called Travelocity. They put in refund request to Sixt. Sixt then refused, and Travelocity said sorry, had to stand by Sixt's rental policy. The whole thing is ridiculous, and I would use caution renting from anyone through Travelocity. There is no customer loyalty or incentive to be loyal. Ended up having to pay for a full rental on a car I never got, along with the full price on a replacement rental.

I had the worst hotel experience of my life in Paris France this month! The hotel had No working Air Conditioning in any of five different rooms I was moved to. No working TV remote in the room I finally settled for as well. Complained in email that very night. Got no response. Called two days later and filled a case with Travelocity. Got an email notifying me of No Refund Because they had not been able to reach the Hotel manager!! Travelocity chose Not to stand behind me the customer but support their vendor Hotel Jungle in Paris France. Never ever use this provider!! They don’t stand behind their customer!

Was charged what I was told was a $200 hold from NuCar/Action Car Rental in Orlando, FL and would get that deposit after I returned the vehicle. Never received the deposit back. NuCar/Action Rental committed fraud, and Travelocity was supposed to intervene and did nothing. Even though the rental car company has up to 21 days to refund the $200 deposit, despite the fact that only 12 days have passed since I returned the vehicle in perfect condition, I was told too much time had passed. Will never book anything through Travelocity again since they don't use reputable vendors.

I’m extremely disappointed with the service I received. My flight was canceled on July 19th due to a global technical issue. I informed both Travelocity and the Barcelo Maya adult only resort in Mexico around noon on the same day, well before check-in time. Despite multiple attempts to resolve this issue through phone and email over the course of five days, I was told that a refund could not be processed because the resort did not respond. According to the policy outlined in my confirmation email and on the Travelocity website, I should only be charged for the first night in the event of a no-show. I am being unfairly charged for the full three nights due to a cancellation that was entirely beyond my control.

An absolutely horrible experience, I prepaid a car rental, but was refused the car at point of sale where they actually had me pay again. They put a note in the system, saying that I would receive a full refund, but Travelocity refuses to do so and hung up on me, completely unprofessional!

I booked our flights through Travelocity as the prices were better. Our flight going out was on American Airlines. Coming back was Delta. Due to the airlines we didn’t get to fly and had to drive. I reached out to Travelocity and spoke with a supervisor. Almost 3 hours later I was informed that Delta was refunding our money (lies). They could not get in touch with American Airlines and they would the following day and contact me after they spoke with them. I never received a call or an email. After spending money on tickets then having to drive 19 hours there and back this trip cost more than it was supposed to.

Do not use this company to travel! If you have an emergency they will not work with you! They will keep your money and give you no help. I purchased a trip and have to have an unplanned surgery and they did not help with a refund or change my trip. I am out of my money. Not a reliable company at all.

Travelocity failed to tell me that the local rental agency did not accept debit cards so my rental was canceled and they refused to give me a refund. (The term Debit and Credit cards is used interchangeably in our society.) Travelocity stole my money. They ripped me off. Multi-billion dollar company taking money from the poor to line their pockets. I will never use them again and I will tell everyone I know every time I get a chance.

Travelocity, customer service is one of the worst I have ever experienced. A flight I booked through them was canceled. First told me I should’ve checked in (Which I did the day before) And told me to go to the customer service desk at the airport. There was no customer service at the airport as it was a connecting flight. The next week I reached another agent and explained the flight was canceled and I did not hear for a while. They then told me they could not reach the airline. Well, I reached the airline and they said that they had had no contact from Travelocity as all they had to do was give the flight deals and they would instigate a refund number, Again, Travelocity said that they could not reach the airline. I even provided them with a number. I don’t understand how Travelocity can book through an airline but not refund. Will never use them again.

I wish I would have never used this company. Medical form turned in. Bucking my 445.00 refund. Turned them in to Better Business Bureau. Hopefully they can help. Spread the word of this low travel company.

Worst customer service I have ever experienced! I would strongly suggest booking with another travel app or directly with the airline, car rental or hotel. You'll most probably have a much better experience. STAY AWAY!!!

Rip off. I booked through Travelocity. Total was $476.74, of which $335.85 was charged on 6/19. So the total due (written on the email reservation, was $140.89 when you picked up the car). Today at car pick-up, they charged $351.00, $210.11 over the contracted price. I called Dollar Rent a Car TFN, and there is no option for my issue. I just had an issue with my car rental and have been holding for 45 minutes. When first put into the queue, the IVR said the wait time is 10 min. Buyer beware! And it's impossible to get in touch with anyone to correct this. Looks like I'll have to report this to American Express.

Tried to cancel a reservation one minute after booking -- Travelocity said hotel won't let you cancel. Hotel says it is travelocity and you can never get ahold of anyone. I will never use them again -- absolutely terrible customer service!

Charged me 580 dollars for a car I never even had and I spent the whole day going through their scam of an automated customer service phone line. There's no easy way to speak to a real person....Avoid at all costs. Ruined my vacation

I recently had an incredibly frustrating experience with Travelocity's customer service. After spending hours trying to resolve an issue online with a representative who had difficulty understanding English, I decided to try contacting them by phone. Unfortunately, I was met with long waiting times, leaving me on hold for hours before being able to speak with someone. The lack of efficient communication and understanding from the online representative was a major setback in resolving my issue. Additionally, the excessive wait times on the phone only added to my frustration. It felt like my concerns were not being taken seriously, and the lack of prompt assistance was disappointing.

Horrible company to book vacations through. Makes package look cheap because they don't list all the additional fees the airline or hotel will add. Made mistake with date of activity I chose, called right away and I was told they couldn't do anything. Over $100 wasted.

Don’t book cruises here! My cruise on Royal Caribbean Voyager of the Seas dropped almost 200$ a person within 5 days of booking then 400$ a person within 2 weeks of booking. I paid 1400$ a person over Memorial Day weekend for an interior room, then it had dropped to $900 a person. Over 6 emails and 1:20 min phone call later, I got a $50 on board credit. I would NEVER use them for a cruise, book with other cruise book sites that give price adjustments because cruises change dramatically in price.

No accountability. My husband and I recently A medical emergency situation and were transported from the Airport to UCHealth ER. Had no accessibility to our original vehicle we booked at SIXT car rental through Travelocity. We were told by Travelocity to cancel our reservation. We also had invested travel insurance. No one wants to take responsibility and give us a refund. Not Travelocity, not the insurance company and definitely not sixt car rental. Luckily, my husband is doing OK. We feel as though we were scammed!!!

DON'T EVER BOOK A FLIGHT THROUGH TRAVELOCITY. Their customer service is horrible and their website has serious issues. I initially booked a flight to Costa Rica only to get a confirmation email for the wrong time. When I logged in to change the flight I was somehow booked on a second flight and even though I had a first class confirmation I later found out I wasn't assigned seats (even though I definitely selected them at the time of reservation). This issue wasn't discovered until months later when I logged in to check my flight status. At that time there were only two seats left in separate rows so my fiance and I aren't even sitting together on our honeymoon flight.

I booked a 10 day spring break vacation from pictures and information I saw on their web site. Beach and ocean were nothing like it. Asked to be relocated to another resort. I talked to a rep. and he said I would be fully refunded. LIAR. After 2 days finally got relocated to another resort but had to pay for that with my credit card.. I'm being billed TWICE. Don't go through this company.

I had $417 in travel credits that need used so I tried booking a flight that listed for $563 but I couldn't see any way to use the credits via the normal booking process. Once I found out how to contact customer service, I was told that the ticket price was $707. I said I'm looking at the price on your website and the airline's website and they both list the exact same ticket for $563. I was told that I could book the ticket without using my credits for $563 but if I wanted to use my soon-to-expire credits the price is $707. Liars and thieves.

Booked round trip flights for four seniors. Departing flight was changed by two days. This changed our trip. We canceled the round trip tickets. Travelocity would not cancel the return flight because it was a second carrier. They would not refund our money and would not cancel the flight. The carrier would not talk to us because it was not through them. American Express would not cancel the payment. Travelocity only gave us the departing flight money back and kept our return flight money. DO NOT EVER USE THEM. Get your flights through the carrier. Travelocity will not work with you and are just a budget house with no real advantage for using. I really think this company is a scam. Even if you have an issue the carrier will not work with you because you did not book with them. (BEWARE) They will just keep your money.

I made reservations a day before an unplanned, but needed stay at a hotel. As soon as I secured my stay through Travelocity I went to the hotel's website to get their address. Much to my shock the rates were $16 less a night and they had availability for the days I needed not just partial days I had been given Travelocity. I immediately called Travelocity. They refused to refund my money and refused to lower the price. They MUCH RATHER lose a consumer than provide good customer service. I will never use them again and I pray this for warns unsuspecting people like me.

Today I encountered a situation that left me both shocked and deeply disappointed. I needed to change one leg of my round trip flight from Las Vegas to São Paulo, a seemingly simple request that turned into an exorbitant financial burden. Travelocity, operating under the umbrella of Expedia, charged me an outrageous fee of USD 4,127.00 for this change. This amount is not just steep; it's unprecedented in my many years of travel. Upon confronting Travelocity about this issue, I was met with a rather dismissive explanation, attributing the astronomical fee to Delta Airlines' policies. However, it's widely known among seasoned travelers that travel agencies, including Travelocity, often receive refunds or compensations for such changes from the airlines. This leads me to question the integrity of their business practices and whether profit is being prioritized over customer satisfaction and fairness.

This site is a joke. I paid to have the ability to cancel my flight but they wouldn't let me cancel my flight without charging me extra. Then on top of that I tried to change my flight to a later date, but they only gave me one flight option when online there were multiple available flights. I will never use Travelocity again, it's not worth the headache.

Was horrible. Just got runaround. Will not use again. Will not recommend. The agent was Rude and acted like I was stupid. I wanted to cancel reservation and got runaround for 3 hrs. Ended up calling my bank.

I’m not sure what is happening at Travelocity and Expedia, but I can honestly say I believe their best days are behind them. I’ve faithfully supported them through the years and traveled the globe using their services. With that said, this past year I have had two financially impacting events. Both caused by Travelocity. First one happened in the summer of 2023. They rented a condo to me that was not available. We traveled 7 hours and were told we did not have a room at midnight.

I rented a car from Dollar through Travelocity for $88. When I got to the airport the agent at Dollar never mentioned Travelocity. He said the Kia Soul that "they" had me in was a source of customer dissatisfaction and offered a Hyundai Santa Fe. He said I probably just wanted the "basic coverage" and said he was able to give me the "AAA discount" (I don't belong to AAA, but hey). He had me initial the $90 total, which was only slightly higher than the Travelocity price I had already paid. After returning the car I realized the $90 was IN ADDITION to the Travelocity fee I already paid.

I had airline tickets through skyscanner and this website led me to Travelocity for check out. When I booked the airline, it didn't say anything about this was not for cancelation. When I called travelocity, they said this ticket is not for cancelation, only changing schedule so I said to change the schedule but they said it costs extra $1581 per passenger plus $200 penalty which end up for 2 people $ 3362. I paid $3558 already for 2 people round trip and they said I have to pay another $3362 for changing schedule.

The hotel was great and clean. All the receptionists were all wonderful. They all spoke English and were always wonderful. The house cleaning ladies were very professional and great. I had a good time in Lyon. The people were friendly and always willing to help with directions. The food was very good and the train ride was great.

I scheduled a trip to Europe on business I had to cancel due to international flight restrictions. Travelocity gave me a credit for part of the full amount. I used my credit for a short flight to California and when I went to use more of the balance found out Travelocity used $6000 of my credit to cover a $500 flight. The only way to contact anyone is through the virtual assistant from their help on their website. Pretty bogus way to do business and they won't see a penny of my dollars again.

I had to cancel my car rental due to a medical issue. I called Travelocity to cancel air reservation and car rental easily within the 24 hour time period allowed to cancel and still receive a partial car rental refund. Travelocity did not notify car rental agency until after the expected rental car pickup so I was responsible for the entire rental fee. I will not use Travelocity again for car rental. Also, I will never prepay a car rental, opting instead to take my chances and show up "cold" at the airport car rental desk.

I tried to get Travelocity to help us switch hotels. Not only was the hotel nothing like advertised but our 2 rooms had bed bugs. Their answer was to switch rooms. Refused any more help than that. I will never use them again.

Not worth using Travelocity. Once I finalized my trip and hit the Submit button, I was pleasantly surprised to receive a green pop-up message informing me “Good news the price of your trip has decreased from $ to lower $. Book now to secure this price". I immediately took a picture of the pop-up message to show my friends and hit the Submit button again to secure the lower price.

Travelocity is not your advocate when a booking matter becomes complicated and unfulfilling. Beware of using a less -rated automobile rental agency such as Autovia (off site at the Milan Linate Airport.) This auto agency cancelled my pre-paid reservation while on their site because I did not have an International Driving Permit (it can be issued by AAA @ $45.00) and they would not let me purchase it online while at their site. Autovia told me to get my refund through Travelocity.. who later told me Autovia would not authorize the refund. Five times I submitted for a refund and neither company would refund the pre-paid $125.82 amount. Autovia is running a scam.

These people are out to get your dollar only and will NOT back you up when the airlines are at fault, canceling/changing your flights to accommodate their needs. It’s best you go to the airlines' own site to book your tickets so you are better protected.

Very surprised that I have invested the amount of time I have to get a refund from Expedia - one chat with a rep and one call and the company still will not issue a refund. I have a receipt from the hotel showing they paid Expedia back the amount they paid for the booking even - yet customer service still says they can not tell me the amount of the refund and I will need to wait 7-10 days. I forwarded the receipt showing the credit to the Expedia rep and the credit was issued 10 days ago... They have been returned their money from the hotel but will not give me my money back??? I will not do business with Travelocity, Expedia, etc. What a pitiful unprofessional way to do business. Priceline will get my business going forward.

Contacted Travelocity to cancel the whole trip. I was told, I needed to contact the individual airlines for my refund even though I purchased their insurance for $89.00. Was able to recover the cost of the Jet Blue flight but nothing on the 3 remaining American Airline flights.

I booked a one night stay in Monterey with Travelocity. Big mistake. Unfortunately, I accidentally booked the wrong date and realized immediately after booking. So I called Travelocity freaking out, and they told me no problem, they will send an “urgent” request to the hotel immediately to change the date of the reservation. They even confirmed that at that point the hotel did have space on the date we needed. The next day, I hadn’t received an email confirming any such change. Travelocity did say it may take up 72 hours, because the hotels sometimes take time to respond. Well after 48 hours I was feeling uneasy so I called the hotel myself. Guess what?? Travelocity never even bothered to alert the hotel of my “urgent” request. The hotel promptly changed my reservation with no issue and I was so grateful that I took matters into my own hands.

I booked a hotel on September 10. After I booked it, the company changed the dates. I called, but they would not return my money and kept saying that they could not get ahold of the hotel. They would not let me speak to the manager after I asked to speak to one. They kept telling me if I cancelled or changed the dates they would charge me for a fee. They will not return the money they stole. I filed a consumer complaint with the Attorney General Office.

I rented a car from Sixt through Travelocity for $623. When I arrived at the agency, I was refused because my license was a state issued temporary license. Sixt never billed Travelocity, but Travelocity used Sixt's policy to refuse a refund. They are keeping my money based on the policy of a 3rd party. I will never use any member of the Expedia group ever again, including: Expedia, Travelocity, hotels.com, Trivago, Orbitz, Hotwire, Expedia cruises, car rentals.com, cheap tickets, etc... I was able to use the same license to rent from Dollar that day and from Alamo a week later.

Needed to chg flight. One week received four diff fees, confirmed in writing no fee. Didn’t chg properly. Called back. Next told $172 then $212 finally $460. Won’t honor their written word. Train agents.

Booked thru Travelocity, delta from Vancouver to Charlotte, had 1 connections in Atlanta. 1 hr layover. Travelocity made flights with 2 different airlines, westjet and delta (didn't find out changed until night before flight). Since 2 different carriers, bags won't go to Charlotte, had to go to baggage claim, and recheck in bags and hope make my connection flight since only have 1 hr ...

We booked and paid for a car in full through Travelocity. Travelocity subcontracted the rental through Green Motion of Europe. We planned on driving from Vienna down to Croatia. When we arrived in Vienna on the day of our reservation Green Motion said they had no cars available. We asked about the next day and the following day. Again there was no cars available. We had to rent a car through another agency for twice the price. What made it worse was Travelocity didn't want to refund us the money because they said Green Motion was holding it up. That was not the case. Green Motion emailed them stating that we should get a full refund. Even after submitting that email to Travelocity it was still extremely difficult to get our money back. Do not ever book with Travelocity. Stay clear!!!!

We booked a flight to Chicago and paid extra to pick our seats. A week later they send us an email saying we need to log on and pick our seat. Now our orig seats are gone and we needed to pay another fee to get seats next to each other. We called Travelocity and to see what they could do to fix the problem. They said they understand our trouble, but there's nothing they can do. There are way too many options when it comes to booking hotels or flights, I will never use Travelocity again and neither should you.

Travelocity is running a scam. I book a flight and preselected my seat after and the day of travel the air didn’t grant my seat due to none payment, say that the travel agent didn’t not pay for seats only the cost of tickets. When contacted Travelocity they couldn’t give me a honest answer I kept getting the runaround. They even said that they didn’t receive any payments for seats even though I had the confirmation email I received from them showing the full amount that was charged. The service rep was literally lying and refused to answer my questions. It was terrible. I ended up didn’t getting the seat I paid for. I was a sign a seat in the back of the plane. Very uncomfortable experience. I lost my money to group of thieves and liars. DON'T USE THEM. AVOID TRAVELOCITY!!!

I booked a hotel reservation and selected the option to pay a down payment. However, the full amount was charged to my card. Once I received the receipt, I contacted Travelocity’s customer service, they told that’s what was charged and they don’t have control over that. I kept asking to speak with a supervisor and he put me on hold and came back on the line and said the full amount wasn’t charged. Again, I had the receipt showing the full amount was charged to my card. We contacted the hotel directly and was given a person to speak to for the full refund. I haven’t used Travelocity for quite sometime and WILL NEVER USE THEM AGAIN!!! Awful customer service!

Booked a stay in Canada back in June. With the fires, I cancelled the trip. Travelocity refused to refund the insurance we paid for. Stating it's non refundable. I cancelled because I am afraid of my infant daughter breathing in the air. Over $71 they would not refund to me. They cared more about taking my money than a health of a baby girl. Over $71.

In June 2022, I purchased 6 first class tickets to take my family to Santa Fe for the week of March 4-11, 2023. When my son and daughter-in-law announced in late November that they were expecting their first child in May of 2023, we realized that the trip would have to be postponed until al later date. I contacted Travelocity to get a refund on my tickets which were described as fully refundable when I purchased them. I was told that in fact Travelocity will not issue a refund but instead they would issue credits to all six of the original passengers. Furthermore, as I booked the flights in June of 2022, all six of us had until June 2023 to use the tickets or lose the credit.

Imagine spending $2100 on a flight to HI on Feb 2nd with insurance on it, but your work gets hit with ransomware the next week. You don't know your future with your job because you are down for a month, so you cancel your trip on Feb 22. Now imagine that flight wasn't supposed to be until July 21st, so you gave proper notice and even had it insured. You think, wow I believe I can get a refund after submitting proof, but no. If A happens, they only payout on B. If B happens, then they only payout on A situations. Then allow them to tell you that you can use your credit, but it's only limited, and they mark up the flights a couple of hundreds of dollars and then tell you, you can only use your credit one time. So the only trip I could take out of my way was to Miami for $1400 economy AND YOU HAD TO PAY $8 to book it. Does that make sense?

I booked a trip through Travelocity for me and my three children to go to Thailand. At the last minute one of the airlines canceled causing us to be unable to go. I could not get reimbursed by anyone because airline pointed to Travelocity and Travelocity blamed airline and refused to accept any responsibility. I had the same thing happen with a hotel on a separate trip. Hotel did not have amenities represented by Travelocity. No one would take responsibility. DON’T USE TRAVELOCITY!

Flight was canceled. Never notified sent us to different destination. Offering rental car to drive the 4 hrs. (Car wasn't available when we got there). Next flight delayed. Bags lost. Never made trip. Wouldn't cancel hotel or refund anything.

This company's customer service and policies are the worst I have ever experienced from any company I have ever dealt with. When asked to modify my rental car reservation to a larger car, they told me it was not doable for a reservation I had made approximately 2 hours before. Not only were they unable to upgrade my reservation, they were insistent on keeping their $100 for a reservation that was a couple of hours old. They not only have the worst customer service but are also not truthful on whose policy this is- the rental car company or their own. When I talked to the rental car company, they stated how awful Travelocity was to work with and how unethical they were with their cancellation policies and collecting money. I would never recommend using this company for anything unless you want to be taken advantage of.

I purchased a hotel booking that was non-refundable and could not be canceled or changed. I purchased the offered Package Protection plan offered by Travelocity. Travelocity and AIG Travelguard are scamming people into buying these fake protection policies that do not cover you when you file a claim. I canceled this hotel stay and filed a claim and they pulled out a lot of fine print to deny my claim. DON'T BOOK WITH THEM AND DO NOT PURCHASE THEIR PROTECTION PLAN. IT'S A SCAM. I've sent screenshots of how the wording is misleading, they don't care. My only recourse now is to try to post these reviews and hope others do not get scammed.

Travelocity switched my flight to and from my destination. I was switched to an overnight flight going so the arrival date was the same but the date leaving my destination was a whole day later and refused to switch it back. I asked for a manager and he ended up hanging up on me and the escalation team refused to help as well unless I paid 100 per person which is 500 for my group. So now I have to see if the hotel will be able to accommodate and also my rental car.

Service was nearly useless in resolving issue with a hotel. Took over two hours to get Travelocity to work with the hotel to acknowledge a reservation made weeks in advance. When finally acknowledged, the property expected another 60-90 minute wait before allowing access to the room. Travelocity was told to cancel the reservation but am still fighting with them two days later to get a refund. Travelocity agent was rude, failed to acknowledge they failed to cancel the reservation as directed, and eventually hung up.

I booked a rental car through Travelocity for a 6PM pick up on Friday and 7PM drop off on Sunday. When I showed up at the rental car place, it was closed. Travelocity messed up my reservation and told them I was picking up at 10AM and dropping off at 10AM. Because I was a “no show,” my reservation was canceled and I was unable to get a car. Additionally, Travelocity refused to take accountability and provide me a refund, claiming it is up to the rental car company to decide that.

Please do not buy insurance through the Travelocity Website in case your flight is cancelled. My husband bought a $300 ticket and insured it. The flight was cancelled and in order to get home on time he had to spend $700 on another ticket. This was six months ago and we still have not been reimbursed for one penny. We have both spent hours on the phone, there are tons of e-mails. It's not worth it. It's a total scam.

We are over planners. We booked our hotel through Travelocity and decided to check out a day early so contacted them 2 MONTHS before the change cutoff date to make this request. It takes a few days but we received multiple "Your change has been confirmed and approved" emails. Great! ... Weirdly they tell us to contact them AFTER our stay to get this refund. Weird? But okay.

Our family has booked many trips with Travelocity and their sister company Expedia. We have had some issues along the way; however, back then Travelocity was quick to resolve concerns or barriers. This time was not the case. We booked an Alaskan cruise, flights to Seattle and back home, as well as a high end hotel for 2 days (in case flights were canceled before the cruise date). Travelocity booked the return flight on the same day as the day we needed to board the ship! The Travelocity app had the correct dates listed; therefore, we did not realize the error until 2 days before the trip when we were completing our check-ins with Alaskan Airlines and Spirit. Travelocity refused to help telling us all had to be changed through Spirit.

Twice, Travelocity has messed up my hotel reservations, both within 2 months of each other. The first time, I was charged by Travelocity, and I arrived to the hotel with my printed Travelocity itinerary in hand, with confirmation numbers. The hotel, however, had no record of such reservation. Luckily, the hotel had a room available, but I was forced to pay for a room (again) and work it out later with Travelocity. The second time, my entire reservation disappeared within Travelocity's account. They have no record of me making a reservation at all, but I have a charge on my credit card statement for the reservation. Customer Service was completely unhelpful. My issues were not resolved, and I have now paid for hotel rooms (twice) that I will never get to use.

I needed my return flight date changed and they wanted to charge me 190 per person and the airline only charge 60,00 per person. Ask for a manager and he did worse, he changed the whole flight and seating, cancel my upgrades and lower me to economy class. Plus added a day to my travel. Worse booking ever. Will not advise anyone to use them because the money you save you will get in trouble.

Made my reservations months ago. I had to cancel out due to an emergency today. They are not refunding one penny. Seems like more of a scammer operation than a travel agency. Look somewhere else for your plans. They basically keep selling the same tickets to as many people as possible hoping they all cancel. What a profitable racket.

Every customer service agent I spoke with, gave me different information. I needed to change my booking. It says on their site that you can change it. As long as the hotel will allow. The hotel allowed it. They were very easy to work with. However, Travelocity kept telling me that at first they would if the hotel allowed it and then even when they did, they said that they wouldn’t. It was very confusing. They are not going by the terms and conditions on their site. I had to contact my credit card to get a refund. So much misinformation. Terrible company. We never use again and I travel a lot.

I chose a rental car for three days that was advertised for $44.00 a day. I didn't check the math on my itinerary but they charged $66.50 a day, which also increased the fees and taxes. Long story short, I was charged $81.80 more than I should have been for the three day rental. When I contacted Travelocity about the error, the bottom line was since I didn't have a screen grab or a receipt with the $44.00 there was nothing they could do, even though the car is still on their website at $44.00. I will of course never recommend them and I will never us e them again. I rented a "midsize" vehicle.

Jun 7 I booked 2 nights Jun 9-11 at Quality Inn, Franklin, IN. Received confirmation #. Jun 9 the front desk first cannot find my reservation. Then they tell me it has been canceled 2 days ago. I have never received any communication neither from Travelocity nor Quality Inn about any changes. I booked another room at my own charge since the hotel could not help. A Travelocity agent called me back 45min later. He acknowledged the cancelation but offered no explanation at all. He said he would refund me and said he would send a $25 gift card. It hasn't arrived yet. Refund could take 15 days. I will never use them again.

I booked a car rental thru Travelocity. I could swear I read the car could be cancelled free of charge 48 hours before the trip. I cancelled the rental less than an hour later. I was charge $50 for the cancellation. I travel a lot. Rent cars a lot. First time I've ever had this one pulled on me. Last time I use Travelocity. Period.

I will never again use Travelocity. Very bad customer service! Could not cancel my reservation due to a canceled event. They would not even let me exchange the date due to a canceled event for the next following week. I told them I did not want a refund. I just wanted to change the date. The lady at the front desk was very RUDE!!! Communication was just horrible!!!!

I recieved no e mail or any notifications about my travel details. When I got in the airport found out my flight was cancelled. Travelocity didn't taken any responsibility. When I called them, they referred me to the airline and their response very unprofessional.

In February 2023 I booked used Travelocity to book a one-way Air Canada flight to travel from San Diego, CA to Halifax in Nova Scotia, Canada. I'd just had word that my 94-year-old mother was failing and not expected to survive more than 2-3 days. Unfortunately she died before my flight left the ground in San Diego, removing the urgency from my departure. Wanting to cancel the flight, I contacted Travelocity promptly. Though the agent advised the ticket was non-refundable she contacted the airline on my behalf and was able to confirm AC had granted a credit because of my bereavement situation.

I booked an Enterprise car and needed to change booking by a few hours. Could have it through Enterprise but since I booked through Travelocity; I couldn't change it. I didn't save any money and Travelocity made it very inconvenient.

I bought tickets to go on a vacation after 2 or 3 days I change my mind of the place. I call them. They change the destination of my vacations. After all was a big difference on prices so they offered me a credit of 800 dollars. That was on December. Now on April I want to use my credit and now they said that I can't use that credit because the airline is not accepting the credit and the last solution that they have is for me to buy new tickets and forget about my credit of 800 dollars. This is insane and I'm been on the phone with them for the last 5 hours just to give me that solution. In what kind of world are we living that an airline credit is too old after 3 months. Who in the world goes more than 2 o 3 time a year on vacation out of the country. Come on this is horrible. I'm completely disappointed. I think this is unprofessional and miss of respect for consumer. Don't ever use this place again to buy nothing.

I booked a rental car through Travelocity (prepaid) and when I arrived I was told I could not use a debit card as the major credit card requirement. I didn't have a major credit card because my husband had his to use while on vacation. We were advised to create a NEW reservation with my husband's name and then ask Travelocity for a refund. GUESS WHAT... Travelocity will not give us a refund even though the rental car company has approved it. I was not told I could not use a debit card so I paid TWICE. NEVER AGAIN!

I booked a car reservation on March 30th 2023 for Alamo with Travelocity. Travelocity charged me and sent me a itinerary number. When I got to Alamo they didn't have my reservation and told me that Travelocity never paid them. On top of that they wouldn't accept a debit card as a form of payment and wanted a credit card, which I don't have. So they wouldn't rent to me. I tried to cancel my booking on line and Travelocity referred me to an agent by text. An agent never contacted me, they refused to cancel online and I was now 1 hour late for my appointment because of this mess. So I went to Enterprise and had amazing service and a car with my debit card. Later that night I contacted Travelocity by phone for a refund. The agent's name is Akesh, he was yelling at me on the phone and told me he won't give me a refund. This company is a scam.

I purchased tickets for Coco Bongo Beach Club in Cancun. Recieved confirmation from Travelocity and receipt of purchase. Arrived at Coco Bongo and was told they didn't have our reservations confirmed by Travelocity. Contacted Travelocity and they lied and said they couldn't reach the club by phone but I was standing with the manager. Travelocity never sent the confirmation so we couldn't get in. Then Travelocity stated that I couldn't receive a refund because it was the Club's fault. But the Club never received the payment so Travelocity is a scam. And there's no contact number for the company anywhere, only online chat option.

We used Travelocity to schedule a family vacation. We selected a non-smoking room at a highly rated hotel. From the moment we arrived at our room it was clear that the room was often smoked in from the nicotine stains on the walls and ceilings. The floors were dirty, and all of our towels were stained. Our family relied on rescue inhalers and allergy medications throughout our stay due to severe asthma and allergies. The hotel refused to move us. We were told to go through Travelocity for our refund. I was in touch with the resolution team and they promised us a full refund of our stay in 3-10 days. After 2 weeks there was no refund. Travelocity conveniently had no record that they promised us a refund and they never called the hotel to confirm the refund as I was told they had already done. Travelocity and the hotel agreed to a one day refund in the end. Completely unacceptable!

I booked a hotel with Travelocity, took out insurance to cover myself as I was out of state and didn’t know the area. Got to the hotel, went into my room. The toilet was backed up, linens were filthy, the room smelled like mold, the hallways smelled like pot. I quickly exited the hotel and booked a room elsewhere. I filed my insurance claim, so I could get a full refund. I’m still waiting on that refund. Do not take the insurance via Travelocity, they don’t pay up.

I went to book a hotel through Travelocity.com. I purposely picked the pay later option so I could change the reservation if I could not make it. It even said before I pushed the submit button that they needed my card to hold the reservation but would pay at the property. So I hit the button. Now my card has been charged and there is no refund or changes. It is a bait and switch! This was not User error!! I will be closing my account after the trip.

It's a long story but in a nutshell: I just spent 2 hours online trying to use credits already on my account to book a trip in October. I even searched the airlines myself and knew which flights I wanted to use them for. I tried using the Virtual Agent support to book and talk about a nightmare! Every agent (a total of 4 because the chat kept getting closed out) gave me different information about how to use my credits, were not thorough in any way, constantly asked for the same information over and over and I still don't have a trip booked. This is not the first time I've had issues with their customer service. I strongly recommend NOT using Travelocity for any bookings.

I booked a package that included flights, and Hotel. When I reached the hotel it had been closed since January 9th 2023. Imagine being in a foreign country not speaking the language and being met at a gate by a security guard and a dog! I had to pay extra money to the airport transfer guy to help me find a hotel. I contacted Travelocity the following day and I have been getting the run around since. They tell me they are still waiting on the hotel to respond. They are in need for the hotel to refund them in order for Travelocity to give me a refund. I did not book with the hotel! I booked with Travelocity! Terrible terrible terrible. I have used Travelocity over 7 years now. I will never ever use them again!

I am writing to express my extreme dissatisfaction with the customer service I received from your company. Recently, I booked an all-inclusive resort in Puerta Vallarta, Mexico, for which I paid $4000 through Travelocity. However, upon receiving a call from the hotel, I was informed that I would have to pay an additional $300 per night for all-inclusive services, and that they would not honor the Travelocity booking. After spending numerous hours trying to reach customer service representatives from Travelocity, I was finally informed that there was an error on the Travelocity listing, despite providing proof of the original booking that clearly stated all-inclusive services were included. To my dismay, I was then told that I would not be refunded for my package and ended up losing all of my money. I was forced to contact my credit card company to reverse the charge.

We booked an all inclusive AIr Canada Vacations trip to St. Lucia with Travelocity. We get to the resort, and they tell me that it is not all inclusive, and if I want to upgrade, it will cost another $1200 USD. We called Travelocity from the front desk, and got nowhere. So we paid the $1200 upgrade that should have been included. Our friends that we went with, booked the same all inclusive trip, on the same day for $400 less and, theirs worked out fine. I also spoke to the Air Canada rep, at the resort, and they could not figure it out either, as all their bookings at that resort are all inclusive. Total false advertising by Travelocity.

I was planning 4 months in advanced. I was looking for holds. Saw a car rental through Dollar Economy on Travelocity. Said it would be $741 for the reservations or less if I paid now. I thought I had only made the reservation to pay at pick up but I was wrong. It automatically gave me the pay now charge. I went to cancel once I had discovered what happened and learned now I'm going to be charged a $50 cancelation fee. Information in email afterwards says may be subject not will be subject to a fee. The only way to get the fee waived is to call Dollar Economy and have them waive it but guess what? Dollar Economy has no one answering their phones.

It states that you will not be charged until check in. I got to my hotel and was charged by the hotel. When I checked my bank, Travelocity had already charged me. This was a birthday trip at a casino for my boyfriend, so having funds in the bank was important. Well, a $350 extra tab ruined the weekend thanks to Travelocity and customer service is not helping with a refund after my stay, even with numerous calls and bank screenshots.

I booked a flight with Travelocity and got a message stating that if I booked a hotel within 24 hours I would get 20% off. So I clicked the link and booked my hotel only to find out the rate was not 20% off at all. I went on the website a little bit later to look at photos of the hotel, and for the heck of it, checked the rates and found it was the same. I contacted Travelocity through customer service, and they basically said there was nothing they could do. Do not book with them as all of their advertise discounts, or scams in one way or the other and customer service could care less.

Booked LAX Maui but needed to cancel. Trying to get answers about my refund was a nightmare. The only "customer service" was out of the country and it seemed as if the non helpful answer were read from a script. When asked to speak to a manager...none available. I even tried to call Travelocity corporate headquarters, but again out of the country & only a recording. This was a very frustrating experience that took hours of my time. I would not recommend Travelocity.

Book my vacation then 12 hours later try to cancel it. The reservation is never told me it was nonrefundable till I got the email. Called them and told them that I’ll still go because of the nonrefundable and she said she cannot turn it into a live reservation again!! Beware. Do not give them your credit card information.

Once you book and pay, say bye bye to any support. You will never reach anyone who can or will help you. Scam, rip off, bait and switch. Paid way more, had issues with hotel and they did not care at all. Always book direct with hotel and airlines.

I paid my flight from DFW to Cameroon amounted to $1200 and I called the travel agency prior to my travel date to reschedule my flight. Guess what this company is charging me an extra fee of $3500 to pay. I will not recommend any one reading this comment to book flight through TRAVELOCITY. There are scams. I am taking the initiative to inform my friends never to book their flights ✈️ through this third part agent. This is crazy.

Had an absolutely horrible experience with Travelocity. Will never book with them again. My trip was heavily affected by weather, and my first flight was changed quickly and efficiently due to the circumstances. However, my return flight was also heavily affected by weather and when I called Travelocity they told me I needed to contact WestJet. I spent 4 hours on hold for WestJet, and finally when WestJet answered they were very helpful, telling me I was covered under a special weather policy they had that was effective until the 8th. WestJet told me they took notes on their end and would wait for a call from Travelocity to get my flight changed for me no problem.

I made plans for flight from Texas to Michigan and back so I could go see my daughter graduate college. I found out I had cancer and had to start treatment so I was unable to go. When I tried to cancel I was told I would receive. I paid $423.00. Travelocity gave me a credit of $207.00 that must be used within one year. What travelocity did not tell me was when I use the credit I have to pay a $99 booking fee. This is nothing more than highway robbery. Never will I use them again. If I could give them a zero star I would. Never again

We purchased tickets through them for an American Airline flight for July of 2021. We then had a death in the family and they said they needed to check with American Airlines to see if they would credit or refund. Of course it was only a credit. ANDDD the credit needed to be used by Feb of 2022. Now we go to book for a flight and the flight to Tennessee for January 2022. AS PER the chat instructions we received from their customer service on 10/2022 we could book either with them or American Airlines direct. AND YES I have screenshots of the entire conversation.

I had a trip scheduled for Egypt when I got hurt and had to cancel. I booked the air part on Travelocity and took out flight insurance. When I got sick I cancelled the flight and the agent told me I was to get a refund for the flight which they sent an email to confirm. For more than 2 months and constant calls Travelocity has told me the refund was coming and then in the last call lied to me about a transaction with my "bank" and gave me a number. They told me the refund was on the 13th of October, but my first interaction with their support for cancellation was on the 14th October.

NEVER AGAIN. Dealing with Travelocity was a nightmare from start to finish. They are absolute CROOKS. They stole our money, told us they had no proof of our bookings, but we have their confirmations, couldn't help us, hung up on us, and left us stranded in a foreign country with no other option than to buy new last minute tickets to get home! Worst experience I've ever had traveling. Don't trust Travelocity.

BUYER BEWARE... Travelocity is now using slum lord hotels. We traveled to Seattle and was booked to stay at Ramada by Wyndham SeaTac Airport North. Let me tell you about this place 1st. Pros?? NONE. CONS? Where do I begin?

I would like to bring to your attention the experience my wife had at the Red Roof Inn Tampa Fairgrounds which we booked through Travelocity. We made the reservation to be close to the Tampa airport as my wife had an early flight on Oct. 8. When we arrived at the Inn, checked in and went to our room we found it to be FILTHY! The bed sheets were dirty, there were dead bugs on the bed/sheets, there was a hole in the bathroom door and the bathtub was FILTHY.

You can never get a person on the phone or a straight answer... They like to pass the buck back and forth between the hotel/flight... I had to cancel my reservation because it was the wrong day, not my fault... They shouldn't charge you before you check in to the hotel... I want my money back from these people. They stole my money... I will never use them ever again...

I rented two cars for a week in Italy through Travelocity. I paid $88/car for FULL damage coverage through Travelocity. When I arrived at SIXT car rental agency in Florence Italy, I was told by the agent that my current damage coverage was inadequate. I was told that I need to pay an additional $300/car for FULL coverage. I am now out $776 for insurance coverage. So who is deceptive?

I booked a flight to Japan while country wide Covid lockdowns were in place (far in advance). I paid $204 for Travel Guard insurance to be safe. The policy states it covers trip cancellation, fine print says otherwise. Basically, they sell very expensive insurance which is likely to be useless in the event that you need it. Their customer service was friendly but their hands are tied. I strongly recommend avoiding Travelocity and any other Expedia owned company. Their business practices have proven dishonest, opportunistic and predatory, I'll never use them again. Period.

I received your voicemail that I would not get a refund for the checked bag? Please explain to me how you can justify this decision. When I booked with you it said there was a checked bag included with each ticket. I called Finnair and confirmed. I find out the day I am leaving that I am now flying with American Airlines who tells me only one baggage ticket prints out from their computer so I have to pay for the checked bag on my other ticket for my traveling partner, which makes no sense whatsoever. Why would one ticket include a checked bag but the other at the exact same price does not? Chatted with your representative and was told, as shown in the chat I sent you that I would be refunded. THIS IS FRAUD!

I've had a absolutely miserable time purchasing tickets with Travelocity. 1. Something went wrong when I purchased the tickets and it didn't go through on their end but took my money out of my account anyway. 2. I had to speak to three separate agents. 3. I was eventually refunded only for them to withdraw the money again for tickets I never even received causing my account to be overdrawn. 4.I had to file a transaction dispute with my bank over this, I'm just so upset with this situation.

I had the second leg of my flight cancelled in February from a flight to Tucson from Des Moines with no warning. I found out when I went to check in 24 hours before scheduled departure. I was unable to contact an agent of the company, so ended up purchasing a one way ticket for significantly more than the original. When I did get an agent on the phone, I was issued a credit for my one way fare. As it was an Involuntary Denied Boarding situation, I would have been eligible for 4x the cost of my one way fare, but the credit was sufficient for me, so I didn’t file a complaint.

I’d like to share our ‘wonderful’ experience with that giant, Travelocity. My daughter booked her flight through them to move from California to New York, to take a position as the Lead make-up artist for an off-Broadway production—truly exciting times. Then Covid hit, and the production was cancelled, and thus, her flight was as well. Fast forward 2 years; she gets another position in New York, goes to book her flight using her credit, only be told that a year had passed, and that her credit had been lost.

On July 5, I cancelled a reservation made for an overnight rental of a car for $62. I was supposed to pick up the vehicle on July 16th and return it on the 17th. Their policy is: Cancellations made up to 24 hours before pick-up are subject to a fee of $50.00 or amount paid online, whichever is lesser. Frankly, I read that to mean if I cancel after 24 hours before picking up, then there is a $50 charge. I’m used to Booking.com which allows free cancellation up to 24 hours before pickup. Travelocity’s policy means no matter when you cancel, if it’s even the same day you make the reservation, you’re going to $50. Thus, I was charged $50 for canceling a $62 car rental reservation, 11 days before scheduled pick up.

Rebooked a canceled trip a year later to the same location and same airline. My Travelocity APP asked me if I wanted to use my credits, and said YES. Then bought my new tickets. Credits were NOT applied and I called Travelocity immediately. Spent 67 minutes on the phone and was put on hold many times while my “representative” worked to fix the issue, only to be told I needed to cancel my new tickets and start over to get my credits applied - AND told they did not have the direct flight I already had booked available. Today I spent another 40 minutes in messaging through Facebook only to be told the same thing. Horrible APP, and horrible customer service to fix a problem from a service meant to simplify. Other than trying to use the credits on another flight, I will never use Travelocity again.

We had to cancel our family trip last fall due to my husband getting Covid. Canceling was simple, trying to use our airline credit was horrible. The customer service people, I'm guessing, are foreigners and difficult to understand. I had asked to speak to someone in the US and was told that was not possible. I had looked at flights online prior to calling Travelocity, of course I couldn't book any of the flights I found on their site. According to them we had to book for the same class we previously booked, we never upgraded our tickets prior tickets. Double the price, we are booked for basic economy, imagine that! So much for pay to insuring our trip. Never, ever will I plan a trip through Travelocity again! My husband spent 2 months in the hospital due to Covid, now has a trach and feeding tube and van no longer travel due to all his health issues, still waiting to get a refund on his ticket price, fingers crossed.

I bought reservation for 2 nights and bought Hotel Booking Protection Plus for $39.93, but when I wanted to cancel few days before my trip they told me that they don't honor it and they can't cancel my reservation (the insurance I bought explicitly says for canceling or shortening your trip) or what a crooks.

We booked 2 sets of airline tickets with Travelocity to Bozeman for a 2022 Yellowstone trip. In early May I could see our reservations in our Travelocity account. Then the floods hit Yellowstone & our reservations at the park were canceled by the NPS & I needed to change or cancel our flights. When I went to look at our airline reservations in our Travelocity acct again in June they no longer showed up & if I searched for them using the Itinerary # I was taken to reservations from 2020 instead, not only were these the wrong dates, but the wrong destination.

Washington. We booked our trip through Travelocity. I called and asked about a seat upgrade to get our bag checked in, and carry ons. I was placed on hold, and then was told, there were no other seats available, that I was out of luck. I informed the employee that I was looking at the flight and there were open seats, they were economy plus. So I called United and they moved our seats on all flights for around an additional 1200 bucks.

This site lied about all of the additional costs for our resort stay. They got my name wrong on the reservation. They failed to assist when Frontier Airlines stranded my wife and I a thousand miles from home on an Island. Am I supposed to drive home or swim? This is not a respectable company! They're owned by Expedia so don't use them either if you value your money and vacation!

I had a tripped booked to go to NY for business. I purchased the insurance through Travelocity, because the trip was expensive. The airline cancelled my flight, so I got in touch with Travelocity, they said because it was less than 24 hr notice, that I should file an insurance claim with AIG the provider of their insurance. No help whatsoever. So I filed the claim and was denied. Don't buy their insurance it is basically good for nothing. I won't use Travelocity again.

I reserved a room with Travelocity and I did not stay in the room because I was in Texas and they reserved the room in Arizona. I called to explain and I was told that I had to talk to the hotel and the hotel said I had to talk to Travelocity. They would not refund the charge at all. I was told that it was my fault. $227.50 and I never saw the room. BEWARE!!!!

I booked a flight to Kenya via Travelocity, but due to a delay obtaining a passport had to cancel the flight. I bought a fully refundable flight. When I go to Travelocity and get customer service (Apoorva was the chat rep) I'm told it's non-refundable. Even though Travelocity sent me an email that said it was refundable six times immediately after I purchased it. Finally annoyed after being told several times that Apoorva couldn't refund my money, I went to Delta's website and got a full refund processed to be returned within 7 business days. I did in 30 seconds what this Travelocity "professional" couldn't do period.

I booked 6 flights using Travelocity in March 2022 and have used Travelocity for most of my airfare and car rentals for many years. 8 days ago I received some text messages saying that the flights to one of the destinations has been cancelled and I had 24 hours to contact Travelocity to book new flights or to cancel with $0 fees. I called right away and was told that I could not choose a new flight and was given 2 very bad options that did not work for me. Agent said that if I want to change the day or choose a different flight, it would cost $211 per person and we had 4 people booked. They said American Airlines would not let me choose my flights or change days. I even purchased cancellation insurance through Travelocity when I purchased and was told I could not even cancel the flight because it was nonrefundable.

Car company did not exist. Could not get in touch with them. Travelocity could not get in touch with them. No one at the Orlando airport ever heard of them. I want my money back. No support from them.

Booked a vacation package through the app. While choosing flights there was an option that we chose stating Economy and underneath it it stated 1st class for the first leg and economy on the last leg of the flight. We chose that option but it turned out it was not first class. Contacted Travelocity but they have since ignored me after a few emails. I will not use them again.

Do NOT buy reservations or plane tickets through Travelocity as you will not get a refund if you can't make the trip. The best you can get is a credit for Travelocity for the same airline with a 12 month expiration date From the Date you purchased the ticket ..not cancelled! This is only if you purchased the a refundable ticket. This is the same if you buy their insurance so that doesn't help either. There have been so many complaints that there is a dedicated website for complaints about Travelocity on FB. I myself spent hours on the phone and sending documents to insurance and got nowhere. I ended up losing money and buying tickets again through the airlines as I had to cancel Travelocity due to COVID19.

We purchased a tour to Harry Potter Studio Tour London for our family. The tour was a scam - no one showed up with our tickets. Warner Bros. confirmed there was no ticket sale to a 3rd party vendor at that time. Travelocity refused to refund, and is complicit in the fraud. There are so many fraudulent Travelocity sales posted on these review websites! PLEASE FILE COMPLAINTS WITH THE GOVERNMENT: FTC/Consumer Protection Agency. The FTC website also has advice on how to file a dispute with your credit card company in writing to protect your rights and hopefully get your money back. It also suggests filing a complaint with your state attorney general. Travelocity needs to be INVESTIGATED. PLEASE FILE COMPLAINTS with the US GOVERNMENT. Do not just let it go.

Travelocity is the worst service I have ever used. They misprinted my name on a international flight and refused to correct it. After weeks of emails and 3 hour phone calls with them and both airlines, they were still unable to correct the issue. Then they refused to refund over $2000 in costs. AVOID THIS COMPANY.

10:00 bought a ticket San Diego to Oregon but a family issue Emergency funeral 45 min after. I call to change dates and is not any possibility or refund they said...I don’t want refund. Just change dates.

Booked a trip through Travelocity to DC and the hotel I booked turned to be small and their resort was closed even though we paid for the resort fee, after contacting Travelocity, their customer service was rude and blew me off for asking for a refund for a resort fee paid for no resort because the search engine showed it's open and operable.

I was in another country renting a mid-size SUV. Travelocity had decent rates and we were able to find their reference vehicle locally which was ample space for our trip. Any similar vehicles would have been sufficient and the larger size SUV was more space than we desired. Got to the rental lot to pick up the SUV and were told we rented the wrong vehicle. They showed us a hatchback and required almost triple our rental rate to take a Rav4 which is by definition a compact crossover SUV.

Here's my disappointing story of the week. I made the regrettable mistake of booking a hotel and car through Travelocity. If you've never booked through them, please maintain that pattern. This company is absolute trash. In middle December I booked a hotel and car for a late February trip. Due to circumstances I decided to cancel the hotel part of the booking. The cancellation occurred in enough time to avoid possible penalties from the booking agencies and or the hotel. I then reached out to Travelocity to confirm my refund. They then assured me that I would receive it within 3-5 business days following an email. I allowed well over seven days before reaching out again.