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We had to cancel our family trip last fall due to my husband getting Covid. Canceling was simple, trying to use our airline credit was horrible. The customer service people, I'm guessing, are foreigners and difficult to understand. I had asked to speak to someone in the US and was told that was not possible. I had looked at flights online prior to calling Travelocity, of course I couldn't book any of the flights I found on their site. According to them we had to book for the same class we previously booked, we never upgraded our tickets prior tickets. Double the price, we are booked for basic economy, imagine that! So much for pay to insuring our trip. Never, ever will I plan a trip through Travelocity again! My husband spent 2 months in the hospital due to Covid, now has a trach and feeding tube and van no longer travel due to all his health issues, still waiting to get a refund on his ticket price, fingers crossed.
I bought reservation for 2 nights and bought Hotel Booking Protection Plus for $39.93, but when I wanted to cancel few days before my trip they told me that they don't honor it and they can't cancel my reservation (the insurance I bought explicitly says for canceling or shortening your trip) or what a crooks.
We booked 2 sets of airline tickets with Travelocity to Bozeman for a 2022 Yellowstone trip. In early May I could see our reservations in our Travelocity account. Then the floods hit Yellowstone & our reservations at the park were canceled by the NPS & I needed to change or cancel our flights. When I went to look at our airline reservations in our Travelocity acct again in June they no longer showed up & if I searched for them using the Itinerary # I was taken to reservations from 2020 instead, not only were these the wrong dates, but the wrong destination.
I contacted Travelocity's so called Customer Service via their online chat and via their FB page, both times I was told that the reservations were not found (fyi they did show up on Deltas site). I was also told that because Delta had made schedule changes that that was why my reservations no longer showed up on the Travelocity site & I was told I would have to contact Delta to make changes or modifications. We had just flown in late April and AA had made schedule changes and we had no problem seeing those reservations on Travelocity, so I call **.
I did call Delta and they could make the changes but since they would be taking over a reservation previously made by a vendor then there was an extra charge for that. I gladly paid it because then I would no longer have to deal with Travelocity and I could preserve the amount of $$ I'd already invested in my tickets. I will never use Travelocity again, I will book direct with the airlines.
Washington. We booked our trip through Travelocity. I called and asked about a seat upgrade to get our bag checked in, and carry ons. I was placed on hold, and then was told, there were no other seats available, that I was out of luck. I informed the employee that I was looking at the flight and there were open seats, they were economy plus. So I called United and they moved our seats on all flights for around an additional 1200 bucks.
Now please note, during our walk to c-20 I called Travelocity. I was informed that since United made changes to our flight that they could do nothing for us. I told them that we had trip insurance. She said we got to Washington so we would only get a portion of the 115 dollars back! I said what? That’s not how trip insurance works. She gave me the number for the insurance, and I had to hang up before I went off on her. They, Travelocity left us stranded!
We were originally supposed to fly from PNS to Washington. That got cancelled and Once our plane arrived in Washington, we were informed to go to gate c-20 for information about our flight. We were rerouted to Houston, and then to Washington. The crew was late by 1 hour and 30 minutes. Which ate into 3 hour layover. Then we got rerouted to Ohio because the plane was low on fuel. which made us even later. The connecting flight was delayed up until 10 minutes before our arrival. One of the other ladies on the plane was going to Barcelona also. Her daughter was already aboard the connecting flight. She informed us that the plane had just left the gate as we were pulling into the gate.
Once out of the plane we were informed to go to gate c-20 for information about our flight and to get put on another flight. As we approached c-20 there was a line of hundreds of people. We finally got to the front of the line at 130 in the morning. After a lot of searching the lady found an opening on another airline. Turkish air. We asked about getting a hotel for the night. We were informed all the hotels in the area were totally booked! No shops were open for food! And of course my medications were in my checked bags. I had on day's worth on my person. Which I already used half. I am diabetic and have a heart condition. No one cared. It was an oh well type of attitude.
After another few hours we were able to get our luggage from downstairs. Then we went to Turkish air to see about the flight. They did not open until 1600 hours. Ironically an hour later a Turkish air employee was pushing luggage down the hall. We stopped him and asked about the flight. He informed us that they had no openings whatsoever until Tuesday. That United was wrong. We then went to guest services for United and spoke with a guy. He came on at 7 am. We’re talked with him for about 4 hours. We told them to just get us back to Pensacola. There were no flights for days.
The manager came over and found another flight and verified it. The girl in the Birka started to look at it and changed it again. That’s when They, eventually found us a flight via Brussels air. We were told at 1400 that the flight was cancelled. We were told to go to Lufthansa and they would get us on another flight. Nope. Totally booked. Oh, the line was extremely long. The lady said that we were not even in their system. That when they pulled up our booking number. There were numerous changes to our booking. Pages.
We were not getting out. We went back to United, of course there was numerous people again. We informed the lady doing line control what was going on, she let us in the back of the line. How gracious. We finally just gave up and got a rental car. We have lost thousands on this trip. Hotels, cruises, excursions, faith! To date Travelocity states that once the airline took control of the ticket, they were no longer responsible.
This site lied about all of the additional costs for our resort stay. They got my name wrong on the reservation. They failed to assist when Frontier Airlines stranded my wife and I a thousand miles from home on an Island. Am I supposed to drive home or swim? This is not a respectable company! They're owned by Expedia so don't use them either if you value your money and vacation!
I had a tripped booked to go to NY for business. I purchased the insurance through Travelocity, because the trip was expensive. The airline cancelled my flight, so I got in touch with Travelocity, they said because it was less than 24 hr notice, that I should file an insurance claim with AIG the provider of their insurance. No help whatsoever. So I filed the claim and was denied. Don't buy their insurance it is basically good for nothing. I won't use Travelocity again.
I reserved a room with Travelocity and I did not stay in the room because I was in Texas and they reserved the room in Arizona. I called to explain and I was told that I had to talk to the hotel and the hotel said I had to talk to Travelocity. They would not refund the charge at all. I was told that it was my fault. $227.50 and I never saw the room. BEWARE!!!!
I booked a flight to Kenya via Travelocity, but due to a delay obtaining a passport had to cancel the flight. I bought a fully refundable flight. When I go to Travelocity and get customer service (Apoorva was the chat rep) I'm told it's non-refundable. Even though Travelocity sent me an email that said it was refundable six times immediately after I purchased it. Finally annoyed after being told several times that Apoorva couldn't refund my money, I went to Delta's website and got a full refund processed to be returned within 7 business days. I did in 30 seconds what this Travelocity "professional" couldn't do period.
I booked 6 flights using Travelocity in March 2022 and have used Travelocity for most of my airfare and car rentals for many years. 8 days ago I received some text messages saying that the flights to one of the destinations has been cancelled and I had 24 hours to contact Travelocity to book new flights or to cancel with $0 fees. I called right away and was told that I could not choose a new flight and was given 2 very bad options that did not work for me. Agent said that if I want to change the day or choose a different flight, it would cost $211 per person and we had 4 people booked. They said American Airlines would not let me choose my flights or change days. I even purchased cancellation insurance through Travelocity when I purchased and was told I could not even cancel the flight because it was nonrefundable.
I was on phone for about 3 hours until I was fed up and then called American Airlines. Within 5 minutes, I was told I could choose a flight and change the days with $0 fees, according to their policy. AND the flights were cheaper than what I paid on Travelocity, but was told I would have to ask Travelocity for a refund for the cheaper flights. I called back Travelocity and spoke to a supervisor to file a complaint and asked to refund my cancellation insurance since it was useless. Supervisor told me they would listen to the recording of the call and get back to me within 24 hours. No call back. So I called back and they told me a supervisor would call me back within 72 hours. No call back.
8 days later I spent 1 hour again on the phone, no supervisor was available and they couldn't "find" the recording of my phone call. They said someone would call me back. I am not holding my breath and I will NEVER EVER use Travelocity again. Booking directly with the airline was cheaper and way more convenient. Why would I use Travelocity- complete waste of time and money.
Car company did not exist. Could not get in touch with them. Travelocity could not get in touch with them. No one at the Orlando airport ever heard of them. I want my money back. No support from them.
Booked a vacation package through the app. While choosing flights there was an option that we chose stating Economy and underneath it it stated 1st class for the first leg and economy on the last leg of the flight. We chose that option but it turned out it was not first class. Contacted Travelocity but they have since ignored me after a few emails. I will not use them again.
Do NOT buy reservations or plane tickets through Travelocity as you will not get a refund if you can't make the trip. The best you can get is a credit for Travelocity for the same airline with a 12 month expiration date From the Date you purchased the ticket ..not cancelled! This is only if you purchased the a refundable ticket. This is the same if you buy their insurance so that doesn't help either. There have been so many complaints that there is a dedicated website for complaints about Travelocity on FB. I myself spent hours on the phone and sending documents to insurance and got nowhere. I ended up losing money and buying tickets again through the airlines as I had to cancel Travelocity due to COVID19.
We purchased a tour to Harry Potter Studio Tour London for our family. The tour was a scam - no one showed up with our tickets. Warner Bros. confirmed there was no ticket sale to a 3rd party vendor at that time. Travelocity refused to refund, and is complicit in the fraud. There are so many fraudulent Travelocity sales posted on these review websites! PLEASE FILE COMPLAINTS WITH THE GOVERNMENT: FTC/Consumer Protection Agency. The FTC website also has advice on how to file a dispute with your credit card company in writing to protect your rights and hopefully get your money back. It also suggests filing a complaint with your state attorney general. Travelocity needs to be INVESTIGATED. PLEASE FILE COMPLAINTS with the US GOVERNMENT. Do not just let it go.
Travelocity is the worst service I have ever used. They misprinted my name on a international flight and refused to correct it. After weeks of emails and 3 hour phone calls with them and both airlines, they were still unable to correct the issue. Then they refused to refund over $2000 in costs. AVOID THIS COMPANY.
10:00 bought a ticket San Diego to Oregon but a family issue Emergency funeral 45 min after. I call to change dates and is not any possibility or refund they said...I don’t want refund. Just change dates.
Booked a trip through Travelocity to DC and the hotel I booked turned to be small and their resort was closed even though we paid for the resort fee, after contacting Travelocity, their customer service was rude and blew me off for asking for a refund for a resort fee paid for no resort because the search engine showed it's open and operable.
I was in another country renting a mid-size SUV. Travelocity had decent rates and we were able to find their reference vehicle locally which was ample space for our trip. Any similar vehicles would have been sufficient and the larger size SUV was more space than we desired. Got to the rental lot to pick up the SUV and were told we rented the wrong vehicle. They showed us a hatchback and required almost triple our rental rate to take a Rav4 which is by definition a compact crossover SUV.
Contacted Travelocity several times to resolve the matter and they required that we work it out directly with the rental agency on the other side of the globe that wouldn't do anything because Travelocity made the booking. I've been such a strong opponent to this company that I have convinced corporate teams to stop booking all of their travel needs through Travelocity and Expedia/Hotels.com hoping they avoid the mistake of using such an unreputable booking group.
Here's my disappointing story of the week. I made the regrettable mistake of booking a hotel and car through Travelocity. If you've never booked through them, please maintain that pattern. This company is absolute trash. In middle December I booked a hotel and car for a late February trip. Due to circumstances I decided to cancel the hotel part of the booking. The cancellation occurred in enough time to avoid possible penalties from the booking agencies and or the hotel. I then reached out to Travelocity to confirm my refund. They then assured me that I would receive it within 3-5 business days following an email. I allowed well over seven days before reaching out again.
After waiting on hold for an hour I was finally able to speak with one of their customer service reps. I was once again given the exact same script that the first rep gave regarding 3-5 business days. As you can imagine I was starting to get annoyed with these folks. This back and forth with Travelocity went on for weeks via phone and their social media sites. I eventually came to the conclusions that this is just part of their daily business practices. They withhold legitimate refunds with hopes that the consumers will become so frustrated that they'll abandon their rightful funds.
Yesterday I spoke with one of their reps regarding the same issue. She told me that she'll need to put me on hold so she can contact the hotel to confirm my cancellation. After waiting 20 minutes the travelocity rep stated that she spoke to the hotel staff and it was resolved. Of course I knew she was lying regarding her efforts. What she was unaware of was my unwavering determination to confront this woman with her own dishonesty.
When the Rep returned to the line I had the front desk personnel from the hotel on the call too. This is the person that she supposedly just called on my behalf. During that exchange the hotel clerk bluntly told the Travelocity rep that she was lying. She explained that she is the only one working the front desk and at no point in time did they ever speak. After getting busted and stuttering over her words, she began to claim she can't be on a conference call. I bet she couldn't, these ** are running scams of epic proportions.
I booked flights via Travel-Atrocity. My last name got truncated and needed to be updated. It took almost 4 hours to get the tickets updated. The customer reps were professional and polite. The wait times were absolutely ridiculous. 2 hours on hold, followed by another 2 hours on and off hold. How are these interminable hold times tolerated by the company? I will never use them again, even though the issue was resolved.
I search for hotels using my cell phone and found that I will get a 15% discount if I download the Travelocity app. So I did, believing that the code will get me that discount. WRONG! Travelocity did not accept the code! Chat with someone from Travelocity Customer Service and he said I need a screenshot of that transaction. Tried looking for it but nowhere to be found. I deleted the app right away!
I booked a flight through Travelocity in 2020 that was cancelled due to the pandemic, of course. Today I tried to book a new flight for the same trip using the credit issued in 2020. I talked to 4 different customer service people (all of them had thick foreign accents, making it difficult to understand each other) over 3 hours of my Sunday afternoon. I could only use American Airlines. I could not book it myself because my credit was not available to be used online. I had to sign up for American Airlines Advantage Membership so they could extend my credit to cover this flight.
The first customer service person hung up on me. The phone connection was not good on his end. When I called back I got another person and had to repeat all of the steps I went through w the first person. By the time I went through the steps a second time the flight that was almost booked was now not available. So I had to pick completely new travel plans. Postponing the trip another month. At one point I asked to just be reimbursed for the cancelled trip, but that was not an option. The new flight cost $300.00 more than the original 2020 flight, because the Travelocity discount offered right now does not apply to rescheduled flights using a credit. So you have to pay full price for your ticket. Needless to say I will never use Travelocity or any other online travel company or American Airlines ever again!!
Avoid at all costs! The worst experience I’ve ever had with a travel agency! Booked my flight to ensure I wouldn’t have long layovers, a week before my flight Was to take off my flight was changed leaving me stranded in a WHOLE different state with no means to return home unless I paid $400. After staying on hold for over an hour a new flight was booked with a 13 hour layover…ridiculous! Will be taking this to all social media accounts and making plenty of videos on the matter to ensure that future potential customers avoid Travelocity.
Trying to book a ticket online, the Travelocity website encountered a glitch and asked me start my purchase over; I did and continued my booking. When I refreshed into my account- the glitched flight was also on my itinerary. I chatted with customer service, Bhawna, and was told to contact the airline for a refund on the glitched ticket. I proceeded to call the airline, and then was informed because it was a technical error- Travelocity would have to file a an error form. Travelocity claims they are unable to engage with any airline and refuses to help. I am out quite a lot of money because of the airline ticket cancelation, through the airline, would only refund the taxes on the 'double booked' ticket without the travel agency confirmation.
I repeat, do not book your Car rental through Travelocity! I was unable to make even the smallest change to my itinerary. I simply wanted to change my vehicle type from a car to an SUV. They told me they were unable to change it, even though I was well within the time window to do so without penalty under the policy of the actual rental company. Instead, they gave me the option to cancel my entire booking and rebook as well as telling me I would have to pay a $50 fee just to cancel. If I had booked under the rental company itself (which I will not name), I would have paid nothing to cancel or change. Just book through the actual rental company so you can make simple changes that any traveler should be able to make. Travelocity is making simple booking more time-consuming and complicated than they need to be.
I made and paid for a hotel. When I got there it was very nasty! We had to find another place to stay. When I tried to get a refund Travelocity couldn't find the trip. When I sent them the proof of the payment and the trip confirmation, they sent me a letter saying there would not be a refund! I will never use them again!
American Airlines cancelled our flight due to inclement weather. We had to drive to make it on time to our Daughter’s wedding. They said we had to go through Travelocity to cancel our flights and to get reimbursed. American Airlines said call Travelocity because they booked the flights. We are still without flight reimbursement and Travelocity could give a crap. They got their money.
I had 'credit' for a flight I booked last year that was cancelled due to Covid. When I recently booked a new flight, I tried to use this credit towards the purchase of my new flight, but the website said it could not be done online, that I had to speak to a booking agent. After a 2-hour hold waiting for an agent, I realized that the seats were nearly all sold. I purchased the flights and tried to use the 'credit' to re-imburse me the next day when I had more time to wait on an agent to answer the phone (the wait music is awful). Another 3 hours went by before a human answered and she made me hold for another 45 minutes while 'checking the policy' on the credit and the flights I'd booked.
Finally after yet another 15 minutes she returned to the call only to tell me my 'credits' could not be used towards my purchase (same airline) at all but she would be happy to help me book another flight using the credit towards the purchase if ONLY I would wait on hold for another 30 minutes. At this point I gave up and decided to never do business with Travelocity again. This company has no idea what customer service means - I am completely disgusted. I wasted nearly 7 hours total on hold with their agent and wanted to make sure I share this so nobody else has to go thru what I did.
I had a trip to Poland planned through Travelocity. Apparently a war zone is not sufficient reasons for them to help me get my refund. And I have contacted them three times and have gotten three different answers to the same question about their policy
I contacted you about my flight being detained, which would mean I would miss my connecting flight. I called you. I emailed you my boarding passes with the delayed departure time. You called JetBlue and called me back to say my boarding pass was incorrect and my flight was on time. You could have been working on a solution at 9:30am when I initially contacted you. NOPE...YOUR INCOMPETENCE LEFT ME STRANDED WITHOUT A WAY HOME!
I booked 4 flights for 2 people through Travelocity.ca with Azul Airlines in Brazil. I had to cancel due to Covid. I have spoken directly with AZUL and they maintain they have given me a TRAVEL VOUCHER for the full value of my booking. Travelocity just needs to call AZUL on their Travel Agents phone line to get the Voucher number. Travelocity refuses to do this. It is against their "Policy". I have spoken with Travelocity 5 times over 2 weeks. They always promise to "look into it", but nothing has been done and the Supervisor who was to call me back within 24 hours has failed to do so. 1 phone call would save me $800 and Travelocity will not do it.
I booked a flight on Sun Country via Travelocity. The flight I selected was $214. I kept having to refresh my browser due to a slow connection. After about four attempts I gave up and closed my computer. Three seconds later I got a flight confirmation. When I looked at my credit card statement, the charge was $1003. Both Travelocity and Sun Country are telling me they have the right to alter prices at any time. That may be true but you cannot alter a price in the middle of a transaction. Both Sun Country and Travelocity are blaming each other. Travelocity says they are not responsible for price increases. Sun Country says Travelocity should have alerted me to the price increase while I was in the transaction. Both are true.
I'm sure some things go smoothly. I needed to make a small change. Their system was down. They told me to re-book and cancel through my credit card after hours of trying. They are still trying to charge me for this canceled booking. It's a whole lot of money.
I've had the same experience with Travelocity that many others have had. The flights that I had booked months in advance got changed by the airline, then Travelocity said that I had to call the airline to get the booking fixed. It feels like once you pay them, it's all a shell game to play keep away with your money. I think I will try a robo-lawyer or at least some kind of legal remedy. Honestly, I feel like they shouldn't even exist as a company. You are better off in every way calling a travel agent or booking things individually yourself.
I booked a package to Tahiti in 2020. Due to Covid, I was not able to travel. Even though the flight was non refundable, Delta airlines refunded my money. Not so for Tahiti la Ora resort aka Sofitel. I was offered a credit instead through August 2022. When I reached out to the hotel to rebook, I was informed the resort is closed and have no idea when it will reopen. Told me to reach out to Travelocity for a refund.
I sent multiple emails and made multiple calls to no avail. Asked to speak to a manager, none available. Either too busy taking complaints or sleeping on the job. All the customer service agents in India have no clue, simply repetitive like reading a script off a notebook. I believe it’s their tactic of keeping me money longer. NEVER book from Travelocity or Expedia again as these are joint third party companies. To avoid any hassle or frustration, book directly from the airlines or hotels. Found out saving a few bucks is not worth what I had to endure. Still waiting for my refund. If I had not inquired about rebooking my hotel, I would not know my whole itinerary had been canceled and no one bothered to contact me, hoping I snooze, I lose.
If I could give them a 0 I would. I booked flight that was cancelled during COVID. I rebooked and had a partial credit of $278 and they couldn't figure out how to "allow me to use it." It was 26 days of back and forth and they asked me to call the airline and stated it was "out of their hands." I'm pretty sure there is complete dishonesty in their practice and they simply don't want to allow me to use my credit. No one should ever book any trip through Travelocity. I called American Airlines too who said they are holding onto my credit and that it had nothing to do with them.
Booked a trip through the APP, &’ it took the money for the trip and flight out separate charges. But refunded us the amount for the hotel not the flight. Then tried to call and can’t ever get through to anyone because I don’t have an itinerary number, but still took the $1,090.00 for the flight. First &’ LAST time using this horrible site/app. They aren’t even the best website to use for travel.
To Whom It May Interest, We are having major issues with Travelocity. They sent us an email stating our flights had been cancelled. Due to that error I purchased new flights elsewhere, as we have had nothing but issues while using Travelocity for multiple trips and have lost hundreds of dollars due to their errors. Travelocity is now saying that the flights were not cancelled, despite the email from them they sent stating the opposite. They sent my complaint to higher up executives for review as I was trying to get the tickets credited/refunded due to their grievous error.
I was told it may take up to 72 business day hours for me to get a response regarding that. Weeks later and I never got a response. So I'm trying to get this resolved again for literally the 5th time. It's safe to say Travelocity has a major inability to manage their system properly and to be perfectly honest I'm starting to wonder if they are operating some sort of serious scam operation as this is the second time I have been put in a situation of financial loss (financial gain for them) due to their seemingly fraudulent business ethics. I will never use them again, there won't be a third. I highly recommend you don't use Travelocity for anything unless you want to test your stress endurance or you enjoy donating your money to lost causes.
Was planning a trip to Puerto Rico to research a wedding venue for my daughter in February 2021. Two way flights were purchased for me and my wife, but we had to cancel due to COVID. Flights booked were Delta flights, and an airline credit was credited to my Travelocity Account. Flights were rebooked for the actual wedding (January 2022) in August - 2021 utilizing the airline credits. Inbound flight was on United, Outbound was Delta (Travelocity switched the carriers after the original reservation even though I booked a two-way with Delta). Because of this I had to book one way fares in order to use the credits.
Received confirmation from Travelocity and record locators from the airline - all looked good. Then in November, I received an updated confirmation that my inbound flight was canceled. After calling the airline, the credit was not actually applied from Travelocity, the flight was not paid, and we were dropped. After several hours on phone with travelocity, they gave me the runaround and failed to assist. United reissued my tickets directly using my credits. My outbound flight was confirmed again by Travelocity, and was confirmed on Delta’s website, along with my seat assignments.
Wedding takes place in January 2022, and we make the trip down to the island with no issues. When it came time to check-in online for the return flight with Delta, the system would not allow me to do so, so I had to call the airline. Apparently the reservation was null and void, because it was not paid for through Travelocity. After 10 hours of being on the phone, getting the runaround by Travelocity, they refused to reissue the tickets, which Delta required them to do.
In the end, I had to rebook my outbound flights with Delta directly at a premium, and within 16 hours of my actual departure time. Travelocity basically took my money, and left me stranded in the middle of my trip. I had to pay double to get home. Never, Never, Never Again will I ever use these thieves for travel arrangements. They are fraudulent, unprofessional, and absolutely do not care for its customers. I’ll use their slogan and just say “Travel Wisely - Do Not Use Travelocity, or risk your own peril”.
Travelocity misleading their customer. Shouldn't rely on their recommendation. Never ever! Travelocity's recommended LAX Marriot Hotel has no service and no return response to their guests. No service no hospitality.
We booked a trip to Mexico with a layover in Dallas at 11:40am. Our flight was to leave at 6am from STL. We arrived 1.5 hours early to the airport. Our flight on the board was on time. We made our way to the gate and by the time we got there our flight was "pushed back" to 3pm, and then ultimately cancelled. We had purchased the Trip Insurance for the whole trip, and have been able to get our flight refund -- HOWEVER even though the hotel was advertised as refundable Travelocity has refused to refund the hotel charges EVEN with the Trip Insurance and the flight being refunded. Lesson learned, with Travelocity the Insurance means nothing and they will not work with you.
We have a credit that I tried for 3 weeks and multiple phone calls which resulted in hours on the phone to use. Each time I would get told I needed to do something else, obtain other information or talk to someone else, I did everything they asked and was finally told they would take care of it and call me back within 24 hours when it was completed. I never got a call back and when I called again I could not talk to the person that told me they would take care of it and then someone else said they couldn't help me. I asked for a supervisor and they said one would call me back, I never received a call from the supervisor. I feel like I have been lied to and they ultimately stole over $1800.00 of our money. Buyer Beware!
I have travel credit, to claim says to call a number. The wait is over three hours and then they direct you somewhere else. Complete waste of time and money. Chat took over an hour and then was dropped. No resolve.
I didn't listen to my friends and family who have had bad experiences with Travelocity. I booked a flight with them. 3 hours before my flight I was alerted my flight was changed to a red-eye. I was on hold for 91 minutes trying to resolve this to no avail. I tried several ways to contact them (telephone, email, chat) and was never able to connect until 1 week after. They said they will not refund me. They told me I needed to contact Alaskan Airlines who the flight was through, even though I paid Travelocity. Horrible service. I won't make this mistake again.
My family and I were scheduled to take a trip to Hard Rock Punta Cana in December. My son tested positive for Covid 19, we voluntarily took the test not to expose people on the flight or resort. As soon as we got the results, we contacted Travelocity, Hard Rock and requested a credit, since then they have been giving us a run around, we actually got a call from a supervisors 3am, of course we were asleep, he just wanted to document, he called back, they don’t read the emails, everyone pushes it back and forth, they keep saying we can’t get a refund and we have made it clear we are open to a credit.
TRAVELOCITY IS THE WORST! #TravelocityCheats. I've been trying for months to use the travel credit accrued with Travelocity but they do not allow me to book online with this credit and have tied up my phone line for hours. They are obviously using the strategy of running out the clock on travel credit to cheat thousands of people out of their travel credit. TRAVELOCITY IS THE WORST!
I booked round trip airfare through Travelocity for ten days. I wanted a one night stay at the end of our trip. Travelocity changed it to the same number as the flight. When I noticed the error they said it was not refundable and there was nothing they could do. There was no real effort on their part to remedy the problem. Their answer was if I can get the hotel to change the reservation they would refund the money. So it appears they (Travelocity) keep your money and pay the hotel at the end of your reservation. Use Booking.com. They allow cancellation!
My wife and I booked first class full fare on United through Travelocity to go from Denver, CO to Newark, NJ to visit our grandchildren for Christmas. We have not seen them since COVID began. My wife has Multiple Sclerosis and LUPUS and had an event right before our travel. Then began the nightmare. We had bought travel insurance through the Travelocity website when we booked. It turned out that Travelocity has NOTHING to do with that insurance and accepts NO responsibility, even though they are the agent that bills you and collects the money when you buy the insurance.
It turns out that, in addition to the Airline and Travelocity, behind the scenes there is a company that represents the insurance underwriter, the underwriter themselves, and the company that actually holds the policy and determines whether your insurance actually covers cancellation. It takes days to unravel all of this and then you get the paperwork.....which, in the instance of Multiple Sclerosis, guarantees that they will NEVER pay a dime. They require a doctor's detailed description of the actual event and a million other things that are simply designed to guarantee that you will simply give up and accept the loss like we did.
With MS, after 30 years of dealing wit it, we no longer see my wife's DR with each event but rather simply use the medications that we have a home unless it becomes life threatening. The net is that my wife and I are out $3,300 even though we paid for travel insurance, which is a lot for 70+ retirees on a fixed income who scrimped for months to get that amount. My message would be do not use Travelocity, Expedia, ORBIZ, or any of the on-line travel services (they're all owned by SABRE in Dallas TX). And NEVER, EVER buy travel insurance unless you want to subject yourself to incredible frustration, anger, pain, and financial loss!!!
I believe that Travelocity Travel Insurance is discriminatory against disabled and handicapped individuals and and, I believe, violates the Americans With Disability Act. I believe that this is fertile ground for a class action suit against them. My wife and I will simply NEVER use any web tool owned by SABRE again and certainly hope that they have a VERY MERRY CHRISTMAS with our $3,300! Ours is ruined without it!!!
I have had a number of occasions to call Travelocity Customer Service to use credits for flights cancelled during COVID. Lack of responsiveness, dropped calls, no callbacks, poor language skills and agents not empowered to make a decision is the experience from beginning to end. They make applying your credits as difficult as possible. Use the Priceline Companies if at all possible.
Do not use Travelocity! Instead find your flights on Travelocity and then book directly with the airline. My wife and I have $1361 worth of flight credits on Travelocity that they will not let us use because they say American Airlines controls them. When we call American Airlines, they say Travelocity is in control of the flight credits and we can’t use them. We have spent numerous calls asking Travelocity to resolve this issue to no avail. Our most recent experience they hung up on us. Our money is trapped in Travelocity and we have NO recourse. This is stealing! Deal directly with the airline and don’t let your money pass through Travelocity.
Details on their website indicated I could cancel until the day before I check in, which is typical of hotel policies I have encountered. I booked two rooms, but our vacation plans changed, so I went to cancel only to find out I was unable to do so online. During my phone call to them, I found out this was a non-refundable reservation - I was cancelling more than 30 days from my reservation date, and I was shocked. Nothing on my confirmation indicated that. The agent created a case for this and assured me the cancellation penalty (full cost of the 8-night stay) would be waived.. 5 days later, I received an e-mail saying they couldn't reach the hotel and I should call them directly. The hotel cannot accept a cancellation from me, only the travel agency. I have called Travelocity two more times today and they have hung up up on me twice.
This organization is a den of thieves. Never again will I let these liars take my money and screw me over. Book directly through the airline and hotel—the cost savings with this company, and the entire Expedia enterprise is not worth the lack of customer service support (they MAY answer your call, keep you on hold for hours, and either be unable to help or simply cut you off and disconnect after an hours-long call). The problem isn’t the call center people. The problem is that their instructions are to not allow changes, even for people who have purchased insurance. This is the second time that these jokers have told me that I can use credits from a rescheduled trip, only to change their minds later. And the customer is absolutely powerless. Even if you have a recording of the call, there is no reprieve in case there is a problem, even a global pandemic. Avoid these snakes at all cost.
Travelocity made it IMPOSSIBLE for me to cancel my hotel reservation even though I cancelled the flight I'd also made less than an hour after I made it. Travelocity SAID it was cancelled, but I was charged.
DO NOT TRUST OR DO BUSINESS WITH TRAVELOCITY. They are thieves. Booked a room for two nights at Harrahs in Atlantic City. They charged us for the two nights but only paid Harrahs for one of the nights. We had to pay Harrahs ourselves at a higher rate for the 2nd night. Travelocity will not refund the 2nd night according to their "terms & conditions". THEY ARE THIEVES.
Rented a car from them in Los Cabos for $199 including all taxes and fees through Europcar. Europcar laughed at my reservation and told me it was no good along with the $99 I paid them for collision insurance. Told me cheapest car they had was $564 which I had to pay. I have called Travelocity 4 times and they say they will call me back in 24 hours, but, never due and further more will not refund the $99 I paid them for insurance which is worthless in Mexico. The company should be shut down. They just scam people.
I have used Travelocity several times in the past and it was ok. In July I booked a trip to NYC for four people, two rooms. Travelocity site quoted $832.00 per person. We were charged $1252.00 more than was quoted. I have sent them several emails and they first said they were looking into it, then nothing! They haven't answered my last three emails/texts. I will NEVER book through Travelocity again! Beware.
I booked a trip to Puerto Rico in August for January 2022. Had a couple cancelled flights so I decided to just cancel the trip instead of dealing with all the changes/cancelled flights right now. Airlines cancelled with no fee, hotel, and transportation were all free cancellations. Apparently though, even if the trip hasn’t even started, the travel protection plan is non refundable. Nothing like losing almost $300 for absolutely nothing. I even asked for a partial refund, to be fair, but was told there are no refunds after 15 days. I would never use Travelocity again even if they were the only booking company available.
I booked a package trip with Travelocity for my family (wife and two young daughters) for October of 2021 to Annapolis Maryland. We had a reservation with the Village Inn for $450 for three nights. It was during the Annapolis boat show, so it was hard finding a room for a decent price. Now I know why. When we arrived from a long day of travel we found a roadside motel that looked nothing like the Travelocity picture. The room was disgusting (stain on the middle of the bedspread that looks like it came from a leaky ceiling) and the property was not safe for a family. I called Travelocity to cancel my reservation. They apologized and said they would take care of it. I was put on hold as my wife found us a different hotel to stay at. They came back on and said the property wouldn't allow for a refund. I was shocked. I then spent the rest of the day trying to get my money back.
We missed the first day of our vacation because Travelocity has zero customer service and is perfectly happy to take your money. Even though you pay them directly, their customer service people cannot authorize a refund and will argue with you for hours. Don't book with Travelocity/Expedia (they're the same company). Just find a hotel and book directly with them.
When booked 2 nights at Holiday Inn Kingston Waterfront IHG Hotel it was not a minimum 2 nights package mandatory specified. We asked to cancel a night but they refused saying that there is a minimum 2 nights booking. We canceled both nights and they charged us $233.
I was "automatically" charged $20 for collision insurance with my car rental from Avis. I didn't realize this until after I got back from my trip and realized my company credit card had been hit with $20. This automatic charge does not show up in the pricing when you "reserve" your car. It's also a bit obscure in the "itinerary" when you receive it. Travelocity sent a separate email about the additional charge, but I get hundreds of emails in that inbox, and since I didn't do anything other than reserve the car, I didn't pay attention to that particular Travelocity email. It's not clear from the get-go that your price is going to be higher due to this charge, which is not right in my opinion.
Travelocity rebooked my canceled flights without notifying me. I had to cancel those flights and fight with them to issue a credit. When I went to use the credit, it had disappeared, though I had the email with credit reference number. They robbed me of $600. Beware!
I received credit for a canceled flight. Called to use the credit and was told the remaining balance would be refunded. Never received refund. Called again, they said they did not see any refund to call the airlines. Called the airlines, they seen the refund but I had to talk to Travelocity. I called again and was told I had no refund only a credit. Pretty sad, spoke with 3 different agents and not one of them had the same information. I prefer Booking.com over Travelocity!!
On Oct. 10th 2021; I booked a package deal for three to Vegas including hotel & flights. I used Travelocity and screenshot every page I went through to the end. I uploaded the app after payment was made. When I viewed my Itinerary it showed my hotel & my return flight home. But not my flight to Vegas. So I paid for a round trip package from Kansas City to Las Vegas, but do not have the flight info to get there, only the departing flight to get home. So I call customer service & the lady tells me after holding for 16 minutes that I need to call the airline. This is unacceptable, do NOT use Travelocity. They won’t even acknowledge that what I sold is missing the flight to the destination, however she said she understands but offered no solution. She would not cancel the package after me asking multiple times.
Do not use them!! Save yourself the headache and book directly with the airline.. I had 2 flights booked with them that I had to cancel due to the pandemic and the airline will say.. "We are happy to give you a refund, but you have to do it thru Travelocity." And then Travelocity says they follow the airlines guidelines but they don’t have the capability to process refunds or the airlines had different rules then.. It’s complete ** and I’ve been bounced around with the blame game wasting countless hours and lost hundreds of dollars
You are much better off booking with the airlines yourself. An emergency occurred a few days before my flight, so I called to sort everything out. I was told (by Ernesto) that I would have to call the airlines and the insurance policy companies myself. So I did, but the insurance company told me to officially cancel with Travelocity, and the airlines told me that Travelocity would have to make the call on my behalf—I couldn’t do it myself because I booked with them. I called again but I was told I would have to wait about an hour and a half, so I went to Twitter to message them in hopes of getting a faster answer.
I did get a quicker answer, but an incomplete answer that has left me out on a flight and out of my money. One of those who attended to me (GD) stated that I had to book my flight before October 7th, I did it October 6th. However, they neglected to say 24 hours before my flight, or in what time zone they were counting that time—so I was SOL. When I tried to see if they could right this wrong, I was offered $50 for my $960 flight. While they extended an apology, that does not make up for an issue that occurred because their employees gave out wrong and incomplete information. And it wasn’t a phone call where I made a claim—I have the incomplete information as proof in messages, and they still refuse to do more about it beside $50. Unprofessional and disappointing.
Booked a trip to visit my parents in April (when Covid was starting to recede), but to be safe, bought the added-on trip insurance in case Covid staged a comeback. As we know, Covid did make a comeback. In addition, my father has been in the hospital (not Covid, but he's going to be immunocompromised for a bit), so I thought, "Thank goodness I bought the trip insurance." When I went to cancel the trip and mentioned the insurance, the customer "service" rep said, "Oh, no, the insurance can't cover Covid unless you have it." There are plenty of other travel sites out there; do NOT give Travelocity your business. American Airlines is no better, but they're already headed for bankruptcy, so...
I book a package from them but it gave me an error saying that it was not processed. But when I look on my bank account the funds was taking out but I was not sent an itinerary or confirmation something they require when trying to contact them. My daughter went on their page and from a long list of complaint of people going through the exact same thing she chose an itinerary that someone posted. I was able to get a live person and was straight up lied to saying that they didn't charge my card. They will book you and then send you a email stating motel or flight have change. When you call you will be told that you will have to pay more money for the motel or fight tickets and even if it say it fully refundable they will not honor it.
I booked a flight and prepaid 7 nights hotel through Travelocity, I had a bad experience with Hotel San Remo in Panama City, Panama, the room and bathroom were not clean, one of the shower faucet was out of order, very noisy at night. I had to move out to a new hotel after the third night. I made a request for a reimbursement to Travelocity, but they claim that the hotel were not refunding approx. $80 for the 4 nights that I had prepaid.
I asked Travelocity for a full name, email address and telephone of a CSR, but they refused to do it based on Company Policy, which I have never heard such a thing in my life. Serious Companies will talk to their customers and try to resolve any issue. I feel dealt with Travelocity and not the hotel, so they should be responsible to me and not the hotel. In the future I will only deal directly with the hotel and will only give my credit card to guarantee the reservation for 1 night.
AVOID TRAVELOCITY MAFIA RUNNING COMPANY! I booked flight which I canceled on the same day. I suppose to receive my money 5 to 7 business days. After two weeks they opened investigation. One month later they are telling me that I have to call air company to receive my money back!!
Recently I had to cancel a trip to Hawaii when contacting Travelocity about getting credit for that trip they blamed it on airline policies. The other thing that was very disturbing was the amount of time I had to wait with a virtual agent who said he was just following company policies just a terrible experience. I will never use this group again.
Searched for OYO hotel in Vegas. Travelocity had the best price so I booked the room prepaid. When I arrived they told me it was the Gateway Motel not associated with OYO. We drove to this Motel to find out it was a place where there are Hookers and Drugs. I had to pay a deposit to look at the room. It was disgusting. I contacted Travelocity who after wasting about 45 min. told us they could do nothing and wouldn't even book another hotel saying everything was booked. I got a room right away with Traveluro for the Grand downtown. It was great. No refund from Travelocity.
I booked a hotel and had to change dates. The manager of the hotel agreed to that change or that I would not get charged twice. I called Travelocity to get it worked out and was told that they have to charge me a second time but will send the waiver over to the hotel to get it approved. I says I want them to call and fix the booking and that I shouldn’t need to pay a second time. I was charged a second s time rather than changing the dates or calling the hotel manager. I called many times with long wait times and no real answers other than, "We are still working on it."
I caught them in lies from being told that the agent could not call but it goes to a separate department. Then an agent said, "I will call for you." Really?? Then I get an email saying that the hotel did not agree to refund money, It is just a game they play to get out of giving a refund. They added a $50 coupon for me to use on their site but I won’t use it or their site ever again. The refund should have been over $400. There are other sites that are more helpful. Unfortunately I had to give them 1 star but they are a big fat zero in my book.
Book a room at Polynesian ocean front hotel on south ocean blvd that was nothing like the pictures and I paid extra just in case I needed to cancel I could. It was a real skanky horrible place and they did not give me my full refund. They insisted that I pay for 1 night there even though I canceled! Will not go through them again for anything!
Travelocity and a travel company made in the backyard, I bought a travel package to Orlando, canceled my flight from Nj to Orlando, and not even told me, I had to buy another ticket at the last minute, and travelocity not an email sent to me, did not give any support to this site and was a scam, do not use this site, this site is a danger.
I booked a flight to Florida, ensuring that I purchased the “cancellation insurance” due to Covid and the possibility of travel difficulties should there be a surge. Well, the surge came and guess what…the insurance was a complete scam. Not one dime reimbursed. I sat on hold with Travelocity for 2 hours and nothing. I will NEVER book with these horrible scam artists again.
I made a reservation for three nights at a hotel in Nome AK in February. The cost for three nights was $569. I assumed I had 24 hours as is the case with airlines to cancel if there was a problem. Not so. Consumers have no protection or grace period. I even took out the travel protection insurance. When I was unable to book a flight I cancelled within three hours of making the reservation. It was cancelled but Travelocity still billed my Amex card for the full amount. I contacted the hotel and they said they could do nothing about it. When a hotel reservation like that is cancelled Travelocity keeps the money and the hotel never sees it. The manager warned me never to use these third party bookings cause the hotel has no control and doesn’t see the money 'til after the stay.
I tried to reach out to someone at Travelocity but never was able to speak to anyone. Disputed the charge with Amex who said there was nothing they could do. Everyone I spoke to from Amex to other hotels warned me of Travelocity’s terrible business practices, poor customer service and reputation. And by the way, the travel protection insurance they sold me was useless and only covered disruption of travel. I’m considering taking them to small claims court simply on the principle that no one should be subject to such shady business practices. Never again Travelocity or its mother company Expedia.
AVOID TRAVELOCITY - VERY POOR CUSTOMER SUPPORT - NO HELP GETTING A REFUND. Don't waste your time attempting to contact Travelocity Customer Support, they don't have any! All you get is a totally useless "virtual agent" on their website and an even worse useless "phone robot" who is not programmed to help or provide service in any way, shape or form.
I booked the El Dorado Resort Casino in Reno, Nevada for a two night stay July 20 - 22. The hotel was unacceptable and unsanitary for many reasons (reviewed separately) so I checked out early on July 21. I spoke with a "manager" at the front desk and she said she would refund the resort fees but she couldn't do anything about the reservation because it was made through Expedia (which owns Travelocity). I called Travelocity and finally got the time-wasting phone robot to "connect" me with a human. Of course that meant infinitely waiting on hold until the phone battery died. Strike one for Travelocity! I called Travelocity again on July 29 and eventually got a human agent. She was very polite, called the hotel while I waited, then said she would send an e-mail to the hotel requesting the refund and the hotel would do the refund. Thirteen days later, no e-mail, no refund!!! Strike two for Travelocity!
Today I tried to call Travelocity again and could not get through to a human. The customer hostile, poorly programmed, useless phone robot would not accept the 14 digit itinerary number and kept hanging up! I finally got the online "virtual agent" to "connect" with an agent in a chat. After waiting and waiting she said she sent an e-mail to the hotel requesting a refund (gee I've heard that one before). So after wasting 3 hours of my time this morning, I've gotten nowhere. Strike Three for Travelocity! You're OUT. Avoid using Travelocity! Should anything go wrong, Travelocity has no customer support! Don't get ripped off for an unsanitary hotel with no services and go round and round and round attempting to get a refund for a ruined mini-vacation.
TRAVELOCITY DOESN'T CARE ABOUT PROVIDING CUSTOMER SERVICE - ONLY "virtual agents", "phone robots", and if you finally get a human, they have no authority to do anything so you're left holding the proverbial bag! I am cancelling my Travelocity account and will never use them again. Recommend you don’t use them - you'll likely be sorry if you do!!!!
Booked a couple rooms at the Holiday Inn Express in Texas City, TX. On day of travel I called hotel itself and found they have no reservation or rooms for me. I had to scramble to find other rooms at higher rates and lower quality. Called Travelocity and agent would investigate my info and email me. After returning from trip had to call travelocity because no refund nor email sent. Called a second time again. Money lost is irrelevant but advise people to call and make sure their reservations with travelocity was actually made. Out of principle, I am asking for full refund.
I was booked a hotel for business trip to DC. Had to cancel 5 days prior, called the hotel and also cancelled through Travelocity app. My credit card was billed the full amount for two nights. Calling Travelocity and waiting then hung up on every single time!! And the virtual assistant is useless. Poor and nonexistent customer service.. This company just doesn’t care.
We booked a flight roundtrip with one stop each way. We received confirmation with the selected seat assignments and all looked good and we paid with credit card. We checked on our flights a few weeks later and found that the "Premium Economy" seats we had selected were no longer shown as Premium Economy but rather just "Economy". We called the number for customer service and the recording said "over a one hour wait" but asked us to give our number and they would call back. Well, one and one half hours later the phone rang, I picked it up and they acted like they could not hear me and hung up really quickly and never called again! Terrible customer service... Just try getting them on the line!
The Trip Insurance you buy on Travelocity is not worth the money and I can explain. The cost of the insurance is usually more than you will ever get back if a problem arises. If the airline gives refunds then you will get it but otherwise you will get a credit that in fact is difficult to use. Try to use your credits on Travelocity and see what happens. Good Luck.
Now you need to cancel because of Covid, or Country has travel restrictions stopping you from coming. The Travel Guard insurance from that point on is a sham. First you need to cancel the booking before you can file a claim, but watch out. If airline issue a credit then no claim can be made and good luck finding a way to use the credit.
Some foreign airlines, Avianca, Egypt Air, Olympic will not let you cancel. Tell you go back to Travelocity to cancel and Travelocity tell you they cannot cancel, go to airline. See folks and so no way to cancel, no way to get insurance to kick in. And meanwhile money in limbo until you miss the flights and wait until you see the penalties then.
I spoke to Travel Guard agent and after about 30 minutes of her reading all the intricacies of the policy I realized that she had no intention of helping me make my claims and told her thank you and goodbye. On Travelocity the link to MAKE A CLAIM do not work. So up to you but I will never again purchase insurance when I book with Travelocity or Expedia (same company).
I booked a hotel for a few days and accidentally booked the wrong dates which I noticed as soon as I booked it, I called customer service just to see if we could change the dates and spoke with someone named Pallevi who was very hard to understand. I told her I just wanted to change the dates and was told I may have to pay a little extra since I put in the wrong dates but then towards the end of our phone call she was about to book me at another hotel for the correct dates and I happened to ask what the penalty charge would be for re-booking and she told me I would owe the total amount for the original hotel plus the rate for the new hotel. I asked to speak to a manager and was told that there was no one else for me to speak to.
I booked a flight and a hotel well in a week in advance. When I attempted to cancel, a few days later, I could not get a refund for the flight and I couldn't use the so-called 'credit' on another flight I booked. Although the person I talked to informed me that I would get an Email confirming my hotel cancellation, after not receiving one for a week, I called the hotel and they informed that they had never been notified. Now I'm back on the phone with another 'customer service' agent that has me on hold while she tries to figure out what happened. I asked her a simple question "Why would I cancel the flight and not cancel the hotel?" I'm still waiting for an answer.
I was in Maggie Valley NC on July 15, 2021. I made a reservation to stay at the Ramada Inn through Travelocity. I paid with my card, and I received a confirmation by email. When I got to the motel an hour later the motel did not have the reservation. I tried calling Travelocity and could not get anyone. Several times the recorded voice asked for information, but before I could provide it said "I cannot help you" and it hung up. I never got to speak to anyone. The Ramada Inn was very nice. No complaints with the motel. Please do not ever use Travelocity. They are the absolute worst company I have ever dealt with in the 45 years of my career as a salesman. Please don't use them. If you do I am sure you will regret it.
Booked an international flight (Business Class) 6 months in advance with "cancel protection". Tried to change the return flight. Had to cancel the booking and receive a credit. The website gave me 0 options to use the credit. Tried to call and was told a 3hr wait time. Tried to use the virtual agent on the website and was initially told the new price for the ticket was 3x the cost listed on their own website. Second virtual agent told me it was $900+ over the listed price on their website. Excuses ranged from "booking price is different from seat price" and "every business class seat has a different price".
They also reminded me how lucky I was I got a business seat (which I had originally paid for) as if they gave it to me. Additionally they couldn't update the passenger name, and the website showed the new booking as "Cancelled" which required me to call and confirm with airline. It's a totally scam designed to mislead customers into a trap where they can charge you whatever they want.
Booked an international trip before pandemic. Rescheduled trip in Feb 2021. Since then I was unable to access the itinerary. The Travelocity system indicated my itinerary had been cancelled. Not true, just changed. Tried to get help but both phone and on-line (so-called "chat") require an itinerary number to get started. Can't fix itinerary without help, can't get help without itinerary - catch-22. Unable to acknowledge schedule changes made by airline. Filed BBB complaint. Now their phone help system allowed me through with the itinerary number. That system is onerous - they call you back 2-4 hours later. If you miss the call, start over. It's like they have one person to service the entire world. When I did get someone on the phone they told me the itinerary would be accessible in 2-4 hours. It was not. Called again, asked for supervisor. They said a supervisor would call me back within 24 hours - they did not.
Then they changed my reservation in such a way that the departure time of one of my connections was 2 hours before the arrival time. Called again, another 4 hour wait, asked for supervisor. They said they would call back within 24 hours, they did not. Called again, another 2-4 hours, cancelled the reservation. They indicated to BBB that the complaint was successfully resolved. It was not, I just gave up. Rescheduled directly with airlines - got better connections at significantly lower fare.
Horrible experience. Customer service is basically a robot. They have a toll free number to contact them, but it's hidden behind other ways to try to get to it. The experience is easy to book a flight or hotel. They will take your money just fine. But if you have to cancel, or get a credit for a flight or hotel, you're screwed. Stay away from them....book directly with the carrier whether it's an airline, or rental car, etc. Be forewarned!!!
I booked 15 days in Colorado in early June… then made plane reservation elsewhere. I had to cut 3 days from my itinerary and Travelocity wants to rebook and charge me about $1000 MORE. I called the hotel …. They will honor the original price and asked travelocity to call them … Travelocity refuses…… so I will keep my original … and get my son to check me in….everyone loses a bit especially the hotel… seems stupid to me. I will NOT use Travelocity (Expedia) again!!
I made a reservation on 6/28/21 and realized it was the wrong date after it went through. I know, my fault, so I called right away & waited 1 1/2 hrs on hold so I would make sure I could speak with someone because it wouldn't allow me to change the dates online through my account. It was a nonrefundable room but I didn't want to cancel, I just wanted to change the dates! The room was $108 & I was told I would be charged an additional fee of $108 to change dates even though it says changes can be made at no charge online!?
They said this is a fee that the hotel charges which is a lie per the hotel!! They don't charge any fees at all!? I asked if I wanted to speak with a supervisor would it be be another 1 1/2 hr wait, and the representative said probably... Are you kidding me right now!? $216 for 1 night!? I had to cancel because I live out of town and will not be coming back to this way!? They kept the $108 because this was a nonrefundable room. I will never use this service again.
When you book, they offer discounts on your current reservation, if you accept, they book and charge a completely different reservation whenever it suits them with no refund. They are a fraudulent racket.
I made a reservation for a motel called Holiday Inn Express in Springdale, Utah for August 13 through August 18. I needed to change these dates to August 14 through August 19. Neither this motel or Travelocity would change my reservation without charging me 250.00. This was not transparent when I initially made the reservation. So I had to cancel my reservation and now I have to ask my Visa card company to intervene. I tried 5 times with both the hotel and Travelocity without any success. The bottom line: This hotel and Travelocity are scamming reservationists. Be aware of other ways that scamming is being initiated besides telephone calls. I had to give a star to process this review but the one star rating is false.
I am having such a horrendous time trying to reclaim flight credits that I received due to a COVID cancellation. The 3 tickets are worth thousands of dollars. They seem to want to give me the run around. I can clearly see my credits on their site. The site states that I should be able to use them to book future travel. I called to make my reservation and the representative was not a pleasant person. He proceeded to talk over me the entire time and basically told me that even though the credit is present on their site, they can't assist me with booking new travel.
I feel like they are trying to give me the run around in order to keep the money. And to think, I was searching this site, just the other day, to move another trip. I thought they were very reputable. Guess I am finding out the hard way that they are not. I just want to be able to utilize the money I've already made them. And messaging them is a joke, you get automated text. I waited almost 2 hours for a return call only to have them tell me that they can't help with. I have an email that they sent me last year indicating that I would have my credit.
The consumer can get nowhere in getting a COVID 19, cancelled flight refund. You can call, you can write, you can leave a message on Facebook and nothing works or connects. The hundreds of negative comments on their Facebook site attest to this problem. At this point anyone would be nuts to even think of dealing with this company and if there was ever a case where the government needs to get involved on the behalf of the consumer this is clearly it.
So my flight by American Airlines was canceled 12 hours before departure. I had a package booked through Travelocity and trying to reach customer service was impossible. Hold time went beyond 2 hours and when I finally spoke to someone they were completely clueless. More transfers and hours of waiting after I scrambled to find another flight on my own. They owe me money for a canceled flight and no one knows what the policy is?! I would never ever use them again. Incompetent and useless are understatements!!
Our booking for a Cancun trip - hotel and airfare was very simple. But like many, COVID derailed our plans. We were issued airline credits and told we could use them in the next two years. We are now going on our 4th day of being circled around numbers, waiting on hold, being transferred and getting callbacks (after a 3 hour wait) only to be told, “Oh you need a different department”. Then starting over again.
I have never in my life dealt with such absolute negligence from a company who has customer service representative who seem to only be able to do one thing; transfer you to another rep who also tells you they cannot help you and then they also transfer you again. This company is sitting on 1000$ of our honeymoon flights that we simply want applied to new flights - yet their representatives do not seem to know to do that. I will NEVER use Travelocity again, and warn anyone else who thinks they can book through this site, have to cancel for unforeseen pandemic reasons, and still be able to use credits - that you are in for some serious tail chasing with no resolution. Do yourself a favor and book directly through the airlines. Seriously disappointed.
I have made reservations with Travelocity before and never had a problem and always saved by using them. I had made reservations 23 days prior to staying at a Holiday Inn Express in Evansville, Indiana. The charge from Travelocity was $333.84 for 2 nights. When I received a copy of the bill from the hotel, it was $224.34. Travelocity charged me over $100.00 more than the hotel charges were. I contacted Travelocity the next day and their only compensation was a $25.00 coupon to be used with them. They advertise that using them saves me money, but in my case it cost me more. I was very disappointed with them and will not be using them again.
I booked a Microtel hotel in the City of Bryson NC 3 weeks before my trip and received a verification from Travelocity. My card was charged. Upon arrival I discovered the hotel had been abandoned and boarded up. Travelocity will not connect me with a customer service rep. I keep getting a virtual assistant bot that takes my number for a call back and when I receive the call back it is not from a person but rather from the virtual assistant bot and I am then put on hold each time for over an hour then the call is dropped. This company is a scam, they should verify the properties they book and should have folks available to handle problems.
They really find all of the deals that you need. Saved me hundreds of dollars on a trip to Vegas. They also help you plan your trip from sightseeing to finding any attractions that may be in the area.
I made reservations in March for a trip in late May. I was unable to get seat assignments because the Record Locator nor the itinerary number issued by Travelocity could be found on the United Airline website. I tried to call the company over several days and was continuously placed on hold for up to 2 hours and then disconnected. As we got closer to our departure I tired several more times to contact Travelocity without success.
One week prior to departure I received an email that our flight had changed and a request to accept the changes which I did. Within one hour I received another email which stated that the flight had been canceled. I then called United again and was told that the flight was still scheduled to leave but that they had no record of us from Travelocity. We again tried to call Travelocity for hours without ever being able to connect to an agent. Since our trip was one week away with hotels, etc. booked we had to purchase new tickets on American Airlines for 3x the cost of our original trip with Travelocity. I am still unable to speak with a “live” agent and have no idea how to get reimbursed $890.00 which I paid for the original trip. I believe this company is unethical and should not be allowed to scam people. It is evident from the many other reviews that many others have been swindled as well.
Have a $300 Travelocity voucher for Delta that is useless. After spending 40 hours on my phone over 5 days texting Travelocity customer service texting with 10 different agents, each time having to repeat my problem. I wanted to use my voucher to get a ticket. Delta system did not recognize the code they repeatedly kept giving me. Delta and Travelocity kept saying the problem was with the other company. Someone owes me $300. If you have any problem with Travelocity, customer service is nonexistent.
We had to cancel a trip in October of 2020, did it well in advance and Travelocity did not cancel the airfare portion of our ticket and now we are out $700. We were told we had a year to use the credit.
Travelocity has gone downhill. It is hard to get a hold of anyone from customer service and you are left dealing with a "virtual assistance bot." When cancelling a hotel the virtual assistant was quick to point out the hotel will still charge a fee for cancelation - right after it points out "good news" you can cancel your insurance and get a refund for that. After finally getting a hold of someone in chat - they were quick to point out the insurance was canceled. This dishonest business practice with the virtual assistant is what makes Travelocity a scam. The virtual assistant could point out you could file a claim on the insurance you purchased instead of asking for an insurance refund - after all it's a program.
Speaking of the travel insurance, it is no longer through Travelocity - even though they sell it - it's a third party insurance agency which requires you to file a claim through them. This is something the actual agent I was chatting with explained, which goes back to the point that the virtual assistant (which is a program) should have pointed out - unless the insurance agency and Travelocity have an agreement not to disclose this in the virtual agent setting. - Customers choose these online booking agencies so they do not have to deal with third party sales persons - or the hotel - but if this is what Travelocity is expecting - good bye to the Travelocity enterprise.
I have used Travelocity numerous times. My job at one time had me traveling around the Midwestern states. I had a tight budget and found that Travelocity to be the best app to find nice hotels at decent rates. The company that I worked for asked me how I was staying at some of the best hotels, and of course I told them it was my personality that worked!
I first want to say that I have used Travelocity for years up until recently with no issues. In March of 2020 I booked a flight to Ireland thru them which was cancelled by the airline in March 26th due to shutdown from Covid. I was issued a credit to the airline to use by December of 2021. Great. However it is now April of 2021 and Covid is still ongoing with a time when I don’t feel it is still safe to travel this year. I have been told that I can book by December and travel by March of 2022. I called Travelocity and asked for a refund in March of this year due to not seeing a lot of changes in covid and the spread, all things which are out of my control. I was told they sent a request to the airline which is Aer Lingus and they refused a refund.
I was told I cancelled my trip March 26th 2020 and couldn’t get a refund. I DIDN’T CANCEL, THE AIRLINE DID AND I HAVE THE EMAIL TO PROVE IT. This has been a nightmare. I would have travelled in 2020 when I could go but again due to an unforeseen pandemic I was unable to. They said the airline has a policy. How could anyone at that time have had a policy for a pandemic. Utterly ridiculous. So it appears I am out $600. I will never use this site again for any travel and in the future will never use third party websites to book my trips. Beware of the fine print my friends.
I have used Travelocity for years, aggregating all my leisure and work hotel reservations into their system and was always happy. Something terrible has changed in the past few months. There is ZERO ability to cancel a hotel reservation (which is fully cancellable as per terms) online. When you click cancel, a virtual chat box opens which keeps asking the same questions over again. This happens on a desktop, mobile browser and in the app. It never actually cancels your reservation, just keeps asking the same questions and ignoring when you type cancel. And there is ZERO customer service when you call.
On hold for hours and finally found an electronic telephone option that allowed me to input my itinerary numbers, one key at a time, to cancel. But this wasn't even via the "cancel" option on the phone - it was hidden in another option. In today's world, a fully cancellable booking should be cancellable electronically and it should be as fast and easy - a 10 second click - as making the initial reservation. Shame on them. If I could give them a NEGATIVE RATING, it would be -10.
I wish to echo several other similar complaints about using credits from covid related cancellations. First I tried by phone. I used the call back option and the call back took 6-10 hours to occur. Then I had to press number 1 to continue and the system did not recognize I was doing that. So hung up in the end. Then I tried by chat. No human online but I was able to make a new flight reservation but only for myself. Not my wife. I had about $1200 credit from my cancelled flight and new flight cost about $700. They told me they would keep the difference and not allow me to use that $500 against any other flights!! I have used Travelocity for years and never had these problems communicating with them. It is obvious that this is quite purposeful as they dont make any money from dealing with rebooking with credits. Except for the leftover which they steal for themselves. I will no longer use them in the future to make any reservations.
Do NOT use TRAVELOCITY. They are a SCAM!!! No customer service! You are not going to be able to contact them, I've been trying for the past 3 weeks, on hold for 7+ hours every day! I've purchased a flight with the protecting plan to find out that not only I am not getting my money back but they are not even going to issue a credit! They've stole $2700 from me, they are CRIMINALS!
I've booked numerous vacation packages through Travelocity. This past year due to covid, I needed to cancel my trip to Mexico. It has taken nearly 4 months, and numerous e-mails from them to finally tell me the resort will not process a refund of issue a voucher. On the day Travelocity informed of this, I received a reply from the resort stating they have never been contacted by Travelocity regarding the situation... Buyer beware!
I am trying to cancel a car as you can't make the trip. The trip is over 2 months in the future. However you can't talk to anyone either by phone or by messenger to discuss the problem. They tell you they will connect you with someone but after hours of waiting no one's there. I am very upset as I have used them many times in the future and always had good results. I will not use them again.
I had to cancel a trip last year due to Covid restrictions, and I wanted to use my travel credit for a new trip. It isn't possible to speak with a Travelocity person on the phone, so I was on a chat for 75 minutes. The upshot is that they tried to charge me $1,100 for a flight that was listed as $295 on their website, and on all other searches I tried. They said there were extra fees due to the restrictions on the original flight (though it was a standard flight, nothing unusual about it). I insisted on speaking with a manager, and now I have to wait 12 hours for someone to respond. I've gone ahead and bought the ticket independently because I was afraid they would be unavailable by the time this gets resolved. Long story short, I think I'm going to lose my entire "credit," because they design the system so it's impossible to use it. They can say you get a travel credit, but you don't actually get one. I will never use Travelocity again.
I'm writing this as the clock ticks to hour four of my hold time with Travelocity customer "support". Most businesses operating in the 21st century can provide an automated callback. Not Travelocity. I think the Sears Roebuck Catalog had more sophisticated phone support. The reason I'm on hold in the first place is that Travelocity is attempting to fraud me out of $900 I spent on a flight that was canceled due to COVID. I understand that every business is facing challenges due to a pandemic, but this has been next-level manipulative. Travelocity hasn't even put in the effort to give the mirage that they care about you or your travel. I would feel in better hands buying snake oil from the MyPillow guy.
Counting the six hours I spent with their chat "support" last night, and the four hours I waited for an American Airlines callback, I've now spent approximately 0.2% of my life dealing with a flight credit that could have been handled in 5-minutes. What a shame. We don't get that time back. I will never book with these predatory frauds ever again, and I advise you to do the same. Google Flights has the exact same functionality. If you are booking any sort of travel, cut out the predatory middleman and use Google Flights. I'm begging you.
Booked a honeymoon trip through Travelocity yesterday 3/25/2021. Realized that it was all Saver fares and wouldn't be able to choose seats. Imagine an international flight on my honeymoon not being able to sit with my fiance! Decided I needed to cancel and book standard fares. Could NOT cancel on their website ("Due to technical difficulties"). Tried chatting online. Waited 30 minutes for agent who, in my mind, faked a missed connection as soon as I said I wanted to cancel. I've now been on the phone for an hour. This terrible organization becomes UNAVAILABLE when it's time to cancel one of their reservations. Will never use them for booking again!
I had to change flights due to Covid - I followed the steps on Travelocity and selected the new flights. It stated I had to call. After getting called back their agent "Vicky" stated it would be $78 more per ticket for five tickets - then lost everything, started over and bumped it to $109 more per ticket. They then indicated I would have to wait two hours to know if I would get the tickets in question and indicated they emailed me which has not happened. While talking with the agent I researched the same flights ON TRAVELOCITY again and found them for only a $8 bump. Travelocity "support" I feel was fraudulent and I will be reporting this to BBB and every travel review website I can find. Their agent tried to pass off a fee bump as an airline fee when the airline clearly states there is no fee.
Ridiculous service - language barrier, 30 minutes waiting for someone to answer, repeats the same sentences and requests back to me 3 times, 45 minutes on hold (I'm STILL ON HOLD as I write this) waiting for confirmation to use the credit I had with them, etc. I can't believe senior leadership knows this is happening and allows it to continue. This is now the 4th time (out of 4 times so far) where I have had a HORRIBLE experience with Travelocity. UGH!!
We decided to go ahead and book a trip since Travelocity promoted "risk free" booking due to Covid. We had to cancel. However, when we went to re-book, we were informed that we were issued flight credits and you can't use those to book a package deal. Therefore, to re-book, it is going to cost us an additional $300 because we now can't book flight and hotel together. Hardly "risk free" and very shady IMO.
I purchased a flight from Kona to Sacramento on Travelocity and paid $208.30. When I went to Hawaiianairlines.com to put in my frequent flyer number, I found out the normal fare was $168.30. I immediately (within the 24 hour Travelocity period--actually about 5 minutes later) cancelled the Travelocity booking and rebooked with Hawaiian Air.
The Travelocity website on the price match guarantee link kept taking me to their virtual chatter that you need to go through to get to an agent. The agent said, and here I quote her: "I know that we cannot change or guarantee a price for a flight that had its tickets voided :D" and "How can we guarantee a cancelled flight, sir?" I assume Travelocity's policy is that I not cancel the flight, let Travelocity keep the overcharge and then hope to get the difference back later -- and they keep the overcharge on bookings where the people don't have hours to deal with Travelocity like I did today. That's the best review I can accommodate Travelocity with -- but they will take your money first. Good luck.
Booking & navigation of website was easy. My issue is that the room description is described as a suite & pictures show a bedroom as well as a separate seating area with couch & tv. Upon check in, we were given a studio. When I questioned the front desk I was told because it was booked from a provider other than directly from the hotel there was nothing that could be done as no suites were available. I find this deceiving.
Thus site has helped our business Cheetah Revolution Safaris grow due to its traffic of inquiries we get. It's an easy platform to list your property and get amazing bookings from guests around the world. Thank you.
Pet owners are turned away from their hotel bookings because Travelocity hotel listing for the company does not state Per Special Request or Call Hotel Directly for bookings with pets. Because of this I was denied a room for me and my dog in 30 degree weather when I booked in advance and the hotel was sold out. Hotel representative and Travelocity customer service both stated I needed to call hotel directly to request a pet room when neither of their websites state/warn of such.
Wyndham hotel website stated: ADA defined service animals permitted at this hotel. Sorry no other pets are allowed. Travelocity website stated: Pets allowed for a additional charge USD 25.00 per accommodation per night. Dogs and cats only. Both companies still make money because I did not cancel in advance and now the hotel can rebook my room for a double profit. This is both unethical and immoral!
Booked a return flight for my daughter over Christmas break. Needed to change the return date, and push out by a week. Called Travelocity - made the change, paid the fee. Travelocity e-mailed me two days later saying there was a problem with the booking. Back and forth between airline and Travelocity for an hour, somehow booking was canceled. Made the change - paid the fee. Was assured previous fee would be refunded (still waiting). Received ticketing and schedule change confirmation from Travelocity. One week prior to return, airline contacted my daughter and asked her to check in for her flight. Informed airline flight was next week - they asked told me to contact Travelocity. Contacted Travelocity - they advised somehow the booking was canceled. Still wrestling with this... Book through the airline, these folks do not know what they are doing.
You will never get a REFUND! I am a business traveler and have been to about 200+ properties. I took pictures of a disgusting room with bed bugs/hair in towels and after hours of customer service calls and back and forth with the property, all I got was a generic answer. There are far better travel sites that actual care about their customers.
I recently travelled to Mexico with a large group. I coordinated all the travel and lodging. Travel was booked pre-covid and I had to make some changes post-covid. I literally spend 8 hours making a simple change. I needed to cancel 1 room and 2 travelers and I spent 8 hours to change them. I will not be utilizing Travelocity anytime in the near or distant future.
Been trying to get my money refunded since June 2020 since two trips out of the USA had to be canceled because of COVID19. They credited the airline tickets one for 3 months and the other for 1 year. Hopefully I can extend those since it's still COVID19 strong and it's November. They did not cancel my hotel in one location although I called the hotel myself and they would have refunded and just charge one night but Travelocity being the 2nd party refused. Not acceptable. I will not use them in the future.
I have been dealing with Travelocity since March 2020 trying to get back $470 for my flights that had to be cancelled due to COVID. I have called and messaged many times; I have been put on hold for hours, hung up on, texts closed out; I have escalated to supervisors and was shut down. I was told to go to JetBlue but then redirected back to Travelocity. They will not give the money back; they will not allow a family member to use the money; they made it an extreme/near impossible challenge for me to even use the money. The credit is noted to be “JetBlue” credit and subject to their rules which, means a family member can use the credit yet Travelocity is negating what it’s stating and saying that, that is not allowed. They can not produce formal documentation of this policy and every time I asked I was either hung up on or put on hold. I have been patronized and ignored. $470 to this company is nothing.
I have even tried to contest the charges but, failed. I have read through many many reviews and realized my story is exactly the same. This is not right and the sign of really poor, crook like business model. I am still fighting to get my money back but, in the meantime it is my mission to make sure I share my story along with the others to help prevent this from happening to others. Please do not go through this company. It is a terrible, useless 3rd party company that does nothing for you but, lock you in with red tape. You will be better off ordering directly from the airlines/hotels/car company’s. I will never use Travelocity again and will continue to discourage people around me from using it.
Reserved travel reservations thru Travelocity, because of the covid virus, we and the airlines cancelled the trip. Received all refunds from hotels and tours and all the airlines, some in credit except for American Airlines. Very costly flights from CVG to Healthrow. Travelocity in an email to me stated a dollar amount that would be refunded in about 8 weeks. About 8 weeks later received a partial refund. Called and spoke to people at travelocity about the missing monies. Depending on who I talked to, received different stories ending with and get this one, you received the missing part of your refund 7 months Before you cancelled the trip. Which checking with my credit card is totally a lie. Strongly suggest everyone use a different travel agency.
I will not recommend Travelocity to anybody again. Travelocity will sell you the tickets in ten minutes, but if you have any issues with your flight (changes) and you want a refund of your many, they won't help you. I have bought tickets trough Travelocity ($1,400) to travel (internationally) and there were many changes in the airline policies and in the itinerary as well. They offered me a refund due to these changes and suddenly they just back up and refuse to give me a full refund. My family is not even allowed to enter the destination due to COVID-19. How in the world they can deny you a refund and not give you your money back!? Again! We are not even allowed to enter the country!!
They won't help you, they will try to convince you that is your fault and ultimately your responsibility to deal with it. They are very good at making you think that is not their responsibility to keep you up-to-date on any Airline changes. They are willing to sell you these issues at any cost!. Very frustrated and disappointed. The Airline is American Airlines by the way. DO NOT BUY TICKETS THROUGH TRAVELOCITY!
Like many other travelers our flights were cancelled to Peru in early April due to Covid and once we saw that things didn't look to get any better we decided to get our money back. When we called Travelocity they advised us to contact the Airline (Latam) so we did. Latam then advised us that we needed to go through Travelocity so we called them again. Travelocity advised us that this was incorrect and they would contact the airline and get back to us (which they never did) so I followed up (There were several calls back and forth trying to get a hold of a Supervisor to escalate the issue since Travelocity Reps would tell us one thing and the airline would tell us another). When I finally got ahold of a Travelocity Supervisor he advised me that they had contacted the airline and that the refund process would take 12 weeks. I then received an email from Travelocity requesting our passport numbers so that they could finish processing our refund with the airline.
I called around week 4 and 6 to follow up. The rep advised me that they still hadn't received anything from the airline. Now it's week 14, I called the airline and they advised me that their last communication with Travelocity was 14 weeks ago when they called to find out about the process of refunds however they had not submitted any documentation for the request. I called Travelocity and was advised by the rep that a supervisor had already put in the request, when I confronted him with the information the airline gave me he "put me on hold" and then hung up. I waited a few minutes (because they always as for a number "just in case the call drops") but no he never called back. And here I am waiting another hour on hold and 14 weeks with no refund and no answers.
We needed a last minute one way rental due to no flying on pandemic. Car rentals are always changeable and cancels allowed. Their headline says "free cancel on most cars" "Because flexibility matter". Travelocity's own words on their 2nd line of first page. Plans changed within 48 hours, wanted to add days or cancel. They refused. Would not provide a phone number. Spent hours and they are trying to bill us $200. They blamed Thrifty car rental. Thrifty says not so. Would never trust Travelocity. They lied, hid corporate phone number. Wasted 5 hours of my time. Lied to us several times. One chat room said I was not allowed to "escalate" this any further. Crooked, rude, arrogant, and would never use this company again.
I booked 2 rooms through Travelocity for a business trip as I own 2 businesses. I cancelled the free cancellation rooms 48 hours prior to check in due to a category 2 hurricane hitting our home town within hours of my calling both the property and Travelocity. They told me, "No problem. Thanks for calling.." AS THEY'RE TAKING 781.67 OUT OF MY CHECKING ACCOUNT! I called and called and called! I even broke out with acting like I had no home training which kinda worked as they refunded me 100 bucks???? NEVER DO BUSINESS WITH THEM. I'VE HIRED AN ATTORNEY..
Details are too long to put in here, but after 3 1/2 hours talking with the corporate office! About buying 2 upcoming flights I am taking.... they basically said, "Too bad and we are sorry! Nor do we compensate for our OWN mistakes!" I LOST WAGES BECAUSE I WAS ON THE PHONE WITH THEM so long!! ONLY ONE PERSON SPOKE ENGLISH, THAT I I COULD UNDERSTAND!!! Company should be investigated by a government agency!!
I booked a room through Travelocity as my husband and I were taking a road trip from SC to PA. We took this trip because my husband has Stage IV cancer and he wanted to see family in his home town. We broke the trip up best we could but he was unable to make it any further on the night we booked one room, so we "cancelled" and stopped an hour shorter than originally planned. Three (3!) times I was told that they had called the hotel and the manager who needed to approve was unavailable, and then actually promised the "amazing follow up team" at Travelocity would call when the manager was supposed to be available and get back to me.
Fast forward and I just had the same conversation for the fourth time, only I was not given any false promises. I was simply told they were "sorry". And, they offered a voucher for $50 but why would I want to use this service again?!?! The reps all blamed the hotel for their policies but perhaps Travelocity shouldn't partner with a hotel that is seemingly so unavailable. I truly doubt they even called at all. I called the hotel myself. Thanks for nothing, Travelocity.
In Dec 2019 (before the pandemic), I booked a non-refundable hotel, airfare and shuttle package from Travelocity for June 2020 to Rome. I also purchased a separate travel insurance policy with Nationwide (they won't help). Travelocity refunded the air and shuttle, but not the hotel, even though the hotel emailed me that they had approved my refund. I'm very disappointed and won't use Travelocity again! They stole my money!
Do not use this third party. The rates look like a good deal, but I'm telling you it is absolutely not worth it. I understand that there is some confusion with processes during COVID-19, but we are now 5 months in and I am still having the same communication issues with this company. It's constantly a "he said she said" excuse between the airline (AerLingus) and Travelocity, first with how I can get a refund (which it turns out I can't get even though there was an international travel ban beyond my control), then how to use the airline credits (which have to be used by August 1st or they are no longer valid... sounds illegal), and what the credits apply to exactly (flights only apparently, no excursions, no hotels, according to Travelocity even though Aer Lingus says this is not the case) and let's not forget that if your new flight costs less than the original you just lose out on that money.
I have spent WELL OVER 15 hours on the phone with Travelocity. They constantly say one thing and then reveal another hoop I have to jump through. It has been one thing after another with these companies and I can only imagine the amount of money they are scamming off of other people. After hours online and on the phone I'm losing $150, which may sound small, but this is only after I've argued for hours. Otherwise I'd be losing $963. As a part time student and a full time employee, this is not time or money easily replaced. Never again will I book through this company. Never.
I used Travelocity to make my fight plans in May 2020 and due to COVID19 I was given no choice and had to cancel my flights. Not my choice! If I chose to cancel my flight I would expect to have penalties, but this was NOT my choice. On July 27, 2020, I used my "credit" from May for new flights. The flight is now cheaper and I find out that because flights are cheaper-travelocity gets to keep $250.00. Travelocity did not let me keep the balance for a future flight credit or upgrade this flight. I was just informed that I forfeit the balance. Travelocity used a pandemic to make money--very bad business.
My friends and I (four couples total) booked flights and took the insurance, so if we had to cancel we would get our money back for the flight. Sadly, we had to cancel because of family members' issues (a death, an elderly dad with health issues and a sister with a fractured bone requiring surgery). We could NOT get a refund but instead only a credit for 24 months. That's not why we took the insurance! And customer service is handled in a foreign country.
As countless other reviews, we got "robbed" with our cancellation due to Covid. Our Bank would not get ahold of them, we would not get ahold of them, I was just able to talk to an incredibly rude person on their chat, when I politely said that, "I understand that in your position, you made not be able to comment on this or make this decision but I would like this to be escalated to the next higher up position," the reply was just "I'm the highest position here". Long story short, my bank did not get the money back, we did not get the money back, we have not even received a voucher - we canceled the trip 4 months ago. DO NOT USE TRAVELOCITY.
Tried to cancel due to COVID pandemic-could not reach, only got a busy signal for 3 days!! Had trip insurance but they would not pay! Total scam!! My credit card company tried to call them-all they got was a busy signal!
Travelocity is a scam. Do not use this company. I used the company many times before and will never use again. The airline that I booked through the vacation package cancel our flights. I paid for the insurance to safeguard the money I spent and it is totally useless. Travelocity refuses to give me a refund for the airfare I booked. I feel like I am being robbed. I recommend no one ever use this site or pay the extra for the insurance. I’ve been scammed.
I am frustrated and heart broken by my recent experience with Travelocity. I have a Disney vacation booked for my six year old son and I for July. Unfortunate, due to Covid 19 I have to push back the dates. My flight and hotel was covered and I am not being charged a change or cancellation fee for both, HOWEVER, after HOURS of speaking with a customer rep and her supervisor I was unable to rebook at the Wyndham Garden Lake Buena Vista hotel because they could not see the hotel on their end. This is where it all gets crazy!
I booked an amazing package deal for round trip flight and hotel stay at the Wyndham for under $700. I obviously have to reschedule my July trip so I call to push back my dates. I’m looking on THEIR WEBSITE and I notice a package deal for exactly what I have in November for $870.00 I request that package and I’m more than happy to pay the difference. Not only does the first rep but the supervisor also claims they do not see that package deal being offered on their site. They state they don’t even see the hotel listed on their site. They quote me an extra fee of $330 at first for my flight and start offering me separate hotel prices for $700 more. Mind you, I’ve paid about $700 for my package and in order to push back my dates I’m being charged $1,000 MORE.
Clearly, I’m livid and confused. I want a package deal! They both explain they cannot offer me package deal prices because I’ve already brought a package deal. This doesn’t make sense. I can’t travel on those dates because of a worldwide pandemic and I’m covered. Eventually after about 2-3 hours going back and forth she offers me a flight that magically has gone down to $7 extra instead of $330 and the Wyndham magically pops up on her end and is $1,114. To book on the dates I want. At this point, after asking for a package deal price comparable to what I’ve already paid for I decide to cancel my trip.
Once I cancel I’m told it will take 30 days for my hotel refund to get to me and I can’t get a refund on my airline ticket but I can call Delta with my flight information to see if I can cancel directly with them. So I cancel my trip and proceed to contact Delta where I’m informed I DO NOT have a flight booked with them and there is no record of my flight. I contact Travelocity again and I’m told by a different rep that Travelocity can only rebook my flight because they have my flight information.
PLEASE MAKE THIS MAKE SENSE!!!!! So I am forced to rebook my flight with them at whatever price they quote me because the flight is, according to them, refundable and they cannot refund my money due to delta policy but delta doesn’t have my information. Now I have to book a hotel stay some way, somehow, paying FULL PRICE instead of a package deal price that I ALREADY had booked. Sadly, my Disney trip has become a burden instead of a joy because it’s incredibly expensive when you don’t book as a package deal. I’m going to shout from the rooftop DO NOT USE TRAVELOCITY. They will not help you if you have an issue traveling.
Bought insurance to cover cancellation of hotel and flight and Travelocity did not apply it to the flight so I got screwed out of $1800.00 during covid-19 on United Airlines. They messed up and now it is my loss. I will never use Travelocity again. Customer service is horrible!!!! Imagine having to wait 2 hours on hold to escalate an issue....
Booked a flight SLC to Key West on 1/27/2020 for 3 people to attend a reunion. Covid hit. During March, April, May and June, Travelocity sent regular emails to me professing how much they cared and informing me of the option to cancel. Since we were not traveling until mid June, we did not feel the need to cancel. Again, regular emails from Travelocity. Then on June 11 another family member traveling to the reunion received notice of flight cancellation from Expedia, given a FULL REFUND. Still the only communication from Travelocity was the same "we care" emails. I decided to check our 3 person itinerary on Travelocity on Saturday 6/13 since we were to leave on 6/17. Unfortunately I relied on Travelocity to notify me of changes. On checking the itinerary, there were flags for flight changes both to and from Key West. Still absolutely nothing from Travelocity.
I called JetBlue (return flight) because the flight had been changed to the following day (25 hour delay). JetBlue shared with me Travelocity was notified of the flight change on MAY 10. JetBlue refunded money. I next tried calling Delta (flight to Key West) and after 2-1/2 hours on hold gave up trying to reschedule connection and was forced to CANCEL that portion on Travelocity. Still waiting for the flight voucher. Spent an additional $1470 all because of Travelocity. I will only deal directly with the airlines in the future, NEVER Travelocity or Expedia.
If I haven't said this before, I am stating it again. I will NEVER use Travelocity again. I am still on the phone after a Chat on their site this morning and then waiting for over an hour for a 'call back', and now on a call for over 1 hour to obtain a refund due to an airline's cancellation of part of my trip. If I had not 'screen shot' the conversation on Chat, I may not even be this far. They are lying to each other and to me. I am disputing the charges on my card at this time because they will not give me a full refund due to the changes the airline made. What can I do with a one way trip to Seattle? Maybe hitch a ride home when we are done? And I was told that that part of the trip was cancelled as well along with part of the return trip. All that was left was a trip from Seattle to Chicago.. This would be great if I LIVED IN SEATTLE OR CHICAGO... seriously. Okay done venting...for now.. Still on hold so maybe not..
I purchased a trip to Russia for May 2020. Due to Covid 19, the flight was canceled. My booking with Travelocity disappeared off of their website shortly thereafter and I made dozens of attempts to contact them and get this resolved. Finally, since it was within the 120 day window for credit card protection, I filed a dispute with American Express. I am pleased to state that although American Express took almost 2 months investigating this matter, in the end they did the right thing and refunded my ticket in full.
I will never use Travelocity for anything ever again. They are unprofessional and unresponsive. A visit to the BBB website will show such a high volume of complaints that they only show a fraction of them. I strongly recommend that you avoid this company. If there is any problems, you will have a nightmare on your hands.
On March 11, 2020, on the advice of one of my husband's physicians, I initiated action to cancel our upcoming trip planned for March 28, 2020, for which I had purchased airfare on-line in January using the third party site Travelocity. The itinerary number by which the booking is identified is: **. There is also a Case ID: **. As Travelocity was completely overwhelmed by the Covid-19 situation, their phone message simply stated that they were not accepting phone calls at that time due to the unprecedented volume. However, on March 14th, I was able to complete and submit a refund request on-line. As any follow-up with Travelocity was not possible, I followed up prior to the end of March with Air Transat, the company supplying the service. Transat customer service informed me that they had issued a credit voucher that would expire on April 4, 2022, that Travelocity would in turn process and forward to me.
Between March 31st and April 27th, I followed up with Travelocity on numerous occasions and was always told that my credit was going to be sent to my email address within 48 hrs. This never happened. On April 27th, 2020, at my wits end, I insisted on speaking with a supervisor at Travelocity. I was transferred to Mustafa – who did finally forward a credit voucher - valid only until March 28, 2021 and subject to numerous conditions. Mustafa also informed me that if I was able to provide appropriate medical documentation explaining why my husband would not be able to travel for an undetermined period of time, this would be forwarded to Air Transat along with a request for reimbursement.
Obviously, they offer no guarantee that the request will be accepted but they do forward it to whoever is in charge of making these decisions at Air Transat. I did obtain an attestation from my husband's oncologist that he was not authorized to travel and this was forward by email, along with my request for a full reimbursement, to Mustafa on May 1, 2020.
On May 19th, I followed up with Ahmed at Travelocity who confirmed that my request for a full refund (including seat selection and prepaid baggage allowance fees paid directly to Transat) had been accepted. He also advised that it would take between 7 to 30 days before the refund would appear in my credit card account. Needless to say, I was delighted that I could finally close the file on this one! How misleading Ahmed proved to be.
On June 9th, as there were still no credits appearing in my credit card account, I once again followed up with Travelocity. The person I spoke with this time in customer service said she could see only my request for reimbursement - which was still pending. At that point, I asked to speak to a supervisor and was transferred to Joe. Joe then explained that my request for reimbursement and the medical attestation by my husband's oncologist had not yet been forwarded to Transat – practically a month and a half after being forwarded. He told me that, in order to activate the process of having Travelocity forward the case to Air Transat, I would have had to phone again after having sent through the documentation.
In any case, Mustafa had not mentioned this when we spoke on April 27th. Even their automatic response to my email in question made no reference to the need to phone again. As I insisted in having something in writing, on June 9th, Joe forwarded an email stating that my request for a refund with the supporting document had been forwarded to Air Transat and that it could take up to 72 hours to get a response from the airline, following which I should get a response from Travelocity.
As my husband is presently under treatment for stage 4 kidney cancer, I do feel that we qualify for a full refund from Air Transat. However, after all the disappointments experienced with Travelocity, I have no hope whatsoever that I will ever receive satisfaction and no confidence that I will hear back from Travelocity once the 72 hour deadline is up. Travelocity customer service personnel make a habit of confirming nothing in writing (only after much insistence will a supervisor put anything in writing). Therefore, because everything is done verbally, they cannot be accused of lying. Result: the consumer is left helpless.
I full prepaid a nonrefundable hotel reservation (Hotel Amadeus in Poland) prior to the COVID lockdown. Subsequently all travel plans were canceled by airlines, cruise company and other vendors. All issued 100% refunds including airlines (Iceland Air, Whizz and Lot Airlines) and cruise company (Seven Seas) even though most policies prior to COVID did not allow for refunds. Travelocity did not/was not able to even negotiate a refund of any amount with the hotel even though by hotels own admission they had not been paid anything yet by Travelocity. Travelocity is just a rip-off 3rd party vendor who offers nothing to the booking value chain.
We had to cancel our flight due to COVID and had a credit to use. When restrictions lifted, I called Travelocity to re-book the new flights. The person who answered said she could not assist with this, but I could wait on hold 'for a little while' until someone could help, & she said if we got disconnected, she'd call me back. I waited on hold for 1 hour and 20 minutes... got disconnected. She called me back about 30 mins later & said I'd have to "start all over again/wait another hour +". I politely let her know that I could not do that, and it was they who disconnected the call, so I needed someone who could help to call me back. She said she'd "try", & that I'd need to answer my phone immediately when someone called... they called about 30 mins later and I answered immediately - they hung up. They called right back, I answered IMMEDIATELY - they hung up again. They did not call back again.
I started the process ALL over again, got a different person, he essentially just said "Sorry" for the previous experience, but clearly just wanted to get on with the call/get off the call. I re-explained what was needed, he said I'd have to wait on hold 1-2 more hours! And he said if I got disconnected, I'd have to start over AGAIN. I let him know how unbelievably frustrating their process is, he said he'd try to connect direct with the airline, etc. At one point when I asked about the "fees" he mentioned, he raised his voice at me and said "To be clear, there are no fees! I meant the price of the new ticket!" (If that's what you meant, then THAT'S the wording you should have used!) Ultimately, after another 55 minutes on the phone, I was told "We can't help you. You'll have to call the airline directly."
Bottom line is something about their processes/the airline's processes/who has 'control' over the ticket, yada yada yada - I do not work for the airlines so I can't possibly know the inner workings of their somewhat incompatible systems. They should be able to tell me within minutes, the first time we speak, that they are unable to assist. All in all I wasted over 3 hours, & now will have to start again with the airline directly. I will give credit where is due, the 2nd person showed some sympathy for the situation by the end of the call, but I will never, ever, ever use Travelocity again.
I purchased an Hahn Air ticket through Travelocity 5 months ago well ahead of June travel date. Hahn Air sent a notice that the airline is cancelling the flight (because of Coronavirus) and request a refund through original booking point (in my case through Travelocity). I contacted Travelocity to request for refund and Travelocity response is that airline will not refund the money and will issue credit to use only to same destination within time limit which airline dictates. My daughter will will out of school by then and I do not need to travel to her school anymore. Very disappointing that Travelocity is taking Hahn Air side and didn't fight for customer even at the point it's the airline cancelled the flight. I suggest anyone booking through Travelocity to obtain a record from Travelocity to make sure this does not happen to themselves. It's terrible. Travelocity is happy to take your money but when it comes to refund....
Multiple changes to flights-understandable. Finally, cancelled a connecting flight. Called to cancel-wouldn't refund. One hold for over an hour. Called 1-800 number. Told wrong number after 25 min hold. Then transferred. Still unresolved!
Back in February, we booked a flight so that we could take a trip to meet someone special for the first time. My sisters and I found Travelocity to have a great deal on a flight so we jumped on it right away. When COVID - 19 hit we canceled the flight for our March trip. Travelocity was helpful and gave us a credit for our flight. On May 23, last week, we decided to go ahead and use the credit to rebook the flight. When we looked, we found the price to be a $100 less than the original flight. With three of us traveling, this would leave us with a credit of $300 and some change. When we spoke to Travelocity, they notified us that we would not receive any credit back for the remainder. We decided it was ok because we had originally paid more but this trip was worth it. After the new flight was booked with Travelocity, we received our new itinerary but we received our old E-Tickets. This phone call took 2 hours.
On May 24th, Feeling confused, we called them back the next day. When we told them of their mistake, they apologized and told us that they would re-issue. This phone call took 1.5 hours. On May 25th, We had to call again. The new tickets issued were again the same old flight with the new itinerary. They again apologized and we asked to speak to a supervisor. They re-issued them again and we were even able to select our seats. We asked them if they could stay on the phone while we waited to see if it was correct. They assured us that everything was fixed and the new tickets would be the correct ones but that the new tickets could take up to 24-48 hours to process. This phone call took 3.5 hours.
May 26, nothing yet. May 27, Tickets arrived. Still wrong. Same problem. It was my sisters birthday so I didn't wasn't feeling up to getting frustrated so I didn't call that day. Even though it did weigh on me that day. May 29, After I finished my work that morning, my dad and I sat down to call Travelocity. I waited on hold for 2.5 hours until someone answered and I was able to tell my story. She put me on hold for another hour and then someone else came on and we had to tell the story again. We asked to speak to a supervisor and were put on hold again. Every 30 minutes the sales rep (who was very nice) continued to check in with us apologizing for the wait.
When we received the supervisor another 2 hours had passed and we had to retell our story. After the supervisor checked our account she apologized and told us that it was a problem with their ticketing dept. She then put us on hold again and then came back to say that we needed to pay more in order to get the tickets. We asked her why that was our fault. We told her that we had originally reserved the flight through them on the 23rd of May. She said that there was no way to get the tickets unless each passenger paid $87 dollars more. Feeling frustrated we told her that it needed to be fixed and that it was not our problem. She then said that she would connect us to her supervisor.
After 1.5 hours,she connected us to United Airlines. That was confusing. We spoke to a very kind man who gave us the same information. He apologized and told us that our problem needed to be worked out with Travelocity. We were done!!!! We will NEVER use Travelocity again!!!! When we got off the phone, we called United Airlines directly and were able to use our credit. We were very kindly treated and the process took 30 minutes to complete. I only hope that when we get our email, we get tickets we can actually use. Sorry it is so long but this is not supposed to happen.
My boyfriend and I are both young and able to adapt when needed so I figured it wouldn’t be too inconvenient to book with Travelocity. We did this knowing that any part of our trip would be difficult to change so we decided to try to save some money. Then the pandemic hit. Ok no big deal, we bought the insurance anyway. Not wanting to go to Hawaii during this virus, we decided to cancel our July trip in March. Turns out, they wouldn’t even take my call until a week before the trip. I tried calling after looking online and finding out I can’t use the insurance on the website and would have to call. If I just cancelled the trip online we’d be out half the cost of the hotel. So this would be hanging over our head for two months.
Mid May I decided to try to call again and they actually took my call. Well, more so than last time. Instead of just informing me that my trip was too far away for the call to be taken, I was put on hold. Forever. The same crappy music for hours. This is after I spent so long on the website trying so hard to find a way to cancel the trip and just get the money back. I gave up calling for now and had my boyfriend call. They took his call after about a half hour and once he finally talked to a representative, she told him she was pulling up his itinerary and then she hung up on him. Overall this was a very stressful experience during a very stressful time and will never be using travelocity again.
Another note: travelocity has the same deals as every other travel website like it. If you leave the page and go back to it, the cheap deals will be “gone” because they were “bought.” I’d go to that website again with a different device sometime later and suddenly those same cheaper deals are there. I think it’s a scummy thing to do, to trick customers into thinking they have to buy quick because the trip is so high in demand.
On top of all this, I do not recommend Travelocity because their app is hard to use and navigate to find things you need, as well as all the asterisks and small print that reveals so many things. I did not feel good about making a reservation through a third party service when it says in small print at the bottom of the page “these room requests have been passed on to the hotel but they will not be confirmed and are subject to availability at the time of check-in”. Does that mean there’s a chance I paid for a hotel that might not have a place available and I won’t receive a confirmation that my room has actually been reserved? The whole process is stressful and not worth it. Not happy with how this company has handled the pandemic.
Hard to contact. Had a non refundable reservation for Even Hotel Brooklyn September 1 for two rooms. Cancelled due to Doctor recommendation not to visit New York City. I am 73 years old & a High risk person. NO REFUND.
In Dec 2019 we purchased an upcoming graduation vaca trip (haven't been on real vaca for 17 years)! Colorado to Mexico City to Huatulco and back to Colorado at a $4,405. purchase price! That is a lot of money to us! Been responsibly trying to get in touch with Travelocity since March 2020 to cancel - via chat, self-service, CS phone - all with zero luck or zero results. I finally get an email to cancel and follow its instructions with relief that the trip is going to be canceled and refunded. Only to start receiving several other emails to cancel again and again and again - instead of have just one CANCEL button, they try to make it more difficult so that you miss something and your refund will be forfeited.
I also purchased the Travelocity insurance at the time of booking and should have had zero problems with all of this but it has been a nightmare and is still unresolved. They have kept me on hold - not just at the point of calling, no, upon an agent answering (a supervisor supposedly) and telling me she is going to look into it and then 1 hour and 30 some minutes later the call disconnects and I have to begin again.
It is May 12, 2020, and due to the pandemic (covid19), I don't get to go on this trip but I also apparently don't get our trip expense savings back either. Their continued message loop states you can get on social media as well to help resolve during the pandemic.... except for that is a deceptive fallacious bunch of nonsense too! They are NOT trying to help their customers because everything is big-business driven and NOT consumer driven. It is disgusting that I have had to go through 2 months of this craziness with NO results or outcome. The FTC will be getting a complaint but meanwhile, we are out the only money we had. My graduation present and savings.
So pleased with the resolution of this issue. Travelocity is giving us a full refund.
I am so upset. I had booked two rooms for two nights for my son’s graduation from Penn State University. Unfortunately due to the pandemic the graduation ceremony was canceled and made a virtual ceremony instead. I called immediately and was told that if the hotel the Altoona Grand Hotel would approve the refund Travelocity would refund me. I spoke with the hotel and they approved the refund. Travelocity the told me they changed the protocol and would only give me a voucher for the same hotel at a later date. Since it was only needed for the cancelled graduation that is valueless to me. Shame on Travelocity. How can you be so heartless during such difficult times. Beware anyone thinking of booking a trip through them. I’d use another vendor.
I paid for flight for my student daughter from France to Hawaii (home) from study abroad May 2, 2020. Travelocity will not refund or give credit. The flight was cancelled due to COVID 19, and my daughter had to return immediately, ordered by her school and President Trump. Travelocity will only offer us credit to Condor Airlines, which we would never use again because we are not in Europe, nor going there. They will not give us a refund or even a Travelocity Credit even though it was purchased by them from me and even though I purchased their travel insurance who I have e-mailed and called repeatedly and receive no responses. Travelocity keeps insisting that we need to wait to hear from the travel insurance but we started e-mailing and calling the travel insurance over a month ago. Their travel insurance I feel is a fraud.
Booked flights months ago through Travelocity and paid for them through Travelocity on Air Canada. Flights were apparently canceled although I was never notified they were canceled and found it only when I went to enter my passport information in my booking