Travelocity Reviews

DON'T EVER BOOK A FLIGHT THROUGH TRAVELOCITY. Their customer service is horrible and their website has serious issues. I initially booked a flight to Costa Rica only to get a confirmation email for the wrong time. When I logged in to change the flight I was somehow booked on a second flight and even though I had a first class confirmation I later found out I wasn't assigned seats (even though I definitely selected them at the time of reservation). This issue wasn't discovered until months later when I logged in to check my flight status. At that time there were only two seats left in separate rows so my fiance and I aren't even sitting together on our honeymoon flight.

I booked a 10 day spring break vacation from pictures and information I saw on their web site. Beach and ocean were nothing like it. Asked to be relocated to another resort. I talked to a rep. and he said I would be fully refunded. LIAR. After 2 days finally got relocated to another resort but had to pay for that with my credit card.. I'm being billed TWICE. Don't go through this company.

I had $417 in travel credits that need used so I tried booking a flight that listed for $563 but I couldn't see any way to use the credits via the normal booking process. Once I found out how to contact customer service, I was told that the ticket price was $707. I said I'm looking at the price on your website and the airline's website and they both list the exact same ticket for $563. I was told that I could book the ticket without using my credits for $563 but if I wanted to use my soon-to-expire credits the price is $707. Liars and thieves.

Booked round trip flights for four seniors. Departing flight was changed by two days. This changed our trip. We canceled the round trip tickets. Travelocity would not cancel the return flight because it was a second carrier. They would not refund our money and would not cancel the flight. The carrier would not talk to us because it was not through them. American Express would not cancel the payment. Travelocity only gave us the departing flight money back and kept our return flight money. DO NOT EVER USE THEM. Get your flights through the carrier. Travelocity will not work with you and are just a budget house with no real advantage for using. I really think this company is a scam. Even if you have an issue the carrier will not work with you because you did not book with them. (BEWARE) They will just keep your money.

I made reservations a day before an unplanned, but needed stay at a hotel. As soon as I secured my stay through Travelocity I went to the hotel's website to get their address. Much to my shock the rates were $16 less a night and they had availability for the days I needed not just partial days I had been given Travelocity. I immediately called Travelocity. They refused to refund my money and refused to lower the price. They MUCH RATHER lose a consumer than provide good customer service. I will never use them again and I pray this for warns unsuspecting people like me.

Today I encountered a situation that left me both shocked and deeply disappointed. I needed to change one leg of my round trip flight from Las Vegas to São Paulo, a seemingly simple request that turned into an exorbitant financial burden. Travelocity, operating under the umbrella of Expedia, charged me an outrageous fee of USD 4,127.00 for this change. This amount is not just steep; it's unprecedented in my many years of travel. Upon confronting Travelocity about this issue, I was met with a rather dismissive explanation, attributing the astronomical fee to Delta Airlines' policies. However, it's widely known among seasoned travelers that travel agencies, including Travelocity, often receive refunds or compensations for such changes from the airlines. This leads me to question the integrity of their business practices and whether profit is being prioritized over customer satisfaction and fairness.

This site is a joke. I paid to have the ability to cancel my flight but they wouldn't let me cancel my flight without charging me extra. Then on top of that I tried to change my flight to a later date, but they only gave me one flight option when online there were multiple available flights. I will never use Travelocity again, it's not worth the headache.

Was horrible. Just got runaround. Will not use again. Will not recommend. The agent was Rude and acted like I was stupid. I wanted to cancel reservation and got runaround for 3 hrs. Ended up calling my bank.

I’m not sure what is happening at Travelocity and Expedia, but I can honestly say I believe their best days are behind them. I’ve faithfully supported them through the years and traveled the globe using their services. With that said, this past year I have had two financially impacting events. Both caused by Travelocity. First one happened in the summer of 2023. They rented a condo to me that was not available. We traveled 7 hours and were told we did not have a room at midnight.

I rented a car from Dollar through Travelocity for $88. When I got to the airport the agent at Dollar never mentioned Travelocity. He said the Kia Soul that "they" had me in was a source of customer dissatisfaction and offered a Hyundai Santa Fe. He said I probably just wanted the "basic coverage" and said he was able to give me the "AAA discount" (I don't belong to AAA, but hey). He had me initial the $90 total, which was only slightly higher than the Travelocity price I had already paid. After returning the car I realized the $90 was IN ADDITION to the Travelocity fee I already paid.

I had airline tickets through skyscanner and this website led me to Travelocity for check out. When I booked the airline, it didn't say anything about this was not for cancelation. When I called travelocity, they said this ticket is not for cancelation, only changing schedule so I said to change the schedule but they said it costs extra $1581 per passenger plus $200 penalty which end up for 2 people $ 3362. I paid $3558 already for 2 people round trip and they said I have to pay another $3362 for changing schedule.

The hotel was great and clean. All the receptionists were all wonderful. They all spoke English and were always wonderful. The house cleaning ladies were very professional and great. I had a good time in Lyon. The people were friendly and always willing to help with directions. The food was very good and the train ride was great.

I scheduled a trip to Europe on business I had to cancel due to international flight restrictions. Travelocity gave me a credit for part of the full amount. I used my credit for a short flight to California and when I went to use more of the balance found out Travelocity used $6000 of my credit to cover a $500 flight. The only way to contact anyone is through the virtual assistant from their help on their website. Pretty bogus way to do business and they won't see a penny of my dollars again.

I had to cancel my car rental due to a medical issue. I called Travelocity to cancel air reservation and car rental easily within the 24 hour time period allowed to cancel and still receive a partial car rental refund. Travelocity did not notify car rental agency until after the expected rental car pickup so I was responsible for the entire rental fee. I will not use Travelocity again for car rental. Also, I will never prepay a car rental, opting instead to take my chances and show up "cold" at the airport car rental desk.

I tried to get Travelocity to help us switch hotels. Not only was the hotel nothing like advertised but our 2 rooms had bed bugs. Their answer was to switch rooms. Refused any more help than that. I will never use them again.

Not worth using Travelocity. Once I finalized my trip and hit the Submit button, I was pleasantly surprised to receive a green pop-up message informing me “Good news the price of your trip has decreased from $ to lower $. Book now to secure this price". I immediately took a picture of the pop-up message to show my friends and hit the Submit button again to secure the lower price.

Travelocity is not your advocate when a booking matter becomes complicated and unfulfilling. Beware of using a less -rated automobile rental agency such as Autovia (off site at the Milan Linate Airport.) This auto agency cancelled my pre-paid reservation while on their site because I did not have an International Driving Permit (it can be issued by AAA @ $45.00) and they would not let me purchase it online while at their site. Autovia told me to get my refund through Travelocity.. who later told me Autovia would not authorize the refund. Five times I submitted for a refund and neither company would refund the pre-paid $125.82 amount. Autovia is running a scam.

These people are out to get your dollar only and will NOT back you up when the airlines are at fault, canceling/changing your flights to accommodate their needs. It’s best you go to the airlines' own site to book your tickets so you are better protected.

Very surprised that I have invested the amount of time I have to get a refund from Expedia - one chat with a rep and one call and the company still will not issue a refund. I have a receipt from the hotel showing they paid Expedia back the amount they paid for the booking even - yet customer service still says they can not tell me the amount of the refund and I will need to wait 7-10 days. I forwarded the receipt showing the credit to the Expedia rep and the credit was issued 10 days ago... They have been returned their money from the hotel but will not give me my money back??? I will not do business with Travelocity, Expedia, etc. What a pitiful unprofessional way to do business. Priceline will get my business going forward.

Contacted Travelocity to cancel the whole trip. I was told, I needed to contact the individual airlines for my refund even though I purchased their insurance for $89.00. Was able to recover the cost of the Jet Blue flight but nothing on the 3 remaining American Airline flights.

I booked a one night stay in Monterey with Travelocity. Big mistake. Unfortunately, I accidentally booked the wrong date and realized immediately after booking. So I called Travelocity freaking out, and they told me no problem, they will send an “urgent” request to the hotel immediately to change the date of the reservation. They even confirmed that at that point the hotel did have space on the date we needed. The next day, I hadn’t received an email confirming any such change. Travelocity did say it may take up 72 hours, because the hotels sometimes take time to respond. Well after 48 hours I was feeling uneasy so I called the hotel myself. Guess what?? Travelocity never even bothered to alert the hotel of my “urgent” request. The hotel promptly changed my reservation with no issue and I was so grateful that I took matters into my own hands.

I booked a hotel on September 10. After I booked it, the company changed the dates. I called, but they would not return my money and kept saying that they could not get ahold of the hotel. They would not let me speak to the manager after I asked to speak to one. They kept telling me if I cancelled or changed the dates they would charge me for a fee. They will not return the money they stole. I filed a consumer complaint with the Attorney General Office.

I rented a car from Sixt through Travelocity for $623. When I arrived at the agency, I was refused because my license was a state issued temporary license. Sixt never billed Travelocity, but Travelocity used Sixt's policy to refuse a refund. They are keeping my money based on the policy of a 3rd party. I will never use any member of the Expedia group ever again, including: Expedia, Travelocity, hotels.com, Trivago, Orbitz, Hotwire, Expedia cruises, car rentals.com, cheap tickets, etc... I was able to use the same license to rent from Dollar that day and from Alamo a week later.

Needed to chg flight. One week received four diff fees, confirmed in writing no fee. Didn’t chg properly. Called back. Next told $172 then $212 finally $460. Won’t honor their written word. Train agents.

Booked thru Travelocity, delta from Vancouver to Charlotte, had 1 connections in Atlanta. 1 hr layover. Travelocity made flights with 2 different airlines, westjet and delta (didn't find out changed until night before flight). Since 2 different carriers, bags won't go to Charlotte, had to go to baggage claim, and recheck in bags and hope make my connection flight since only have 1 hr ...

We booked and paid for a car in full through Travelocity. Travelocity subcontracted the rental through Green Motion of Europe. We planned on driving from Vienna down to Croatia. When we arrived in Vienna on the day of our reservation Green Motion said they had no cars available. We asked about the next day and the following day. Again there was no cars available. We had to rent a car through another agency for twice the price. What made it worse was Travelocity didn't want to refund us the money because they said Green Motion was holding it up. That was not the case. Green Motion emailed them stating that we should get a full refund. Even after submitting that email to Travelocity it was still extremely difficult to get our money back. Do not ever book with Travelocity. Stay clear!!!!

We booked a flight to Chicago and paid extra to pick our seats. A week later they send us an email saying we need to log on and pick our seat. Now our orig seats are gone and we needed to pay another fee to get seats next to each other. We called Travelocity and to see what they could do to fix the problem. They said they understand our trouble, but there's nothing they can do. There are way too many options when it comes to booking hotels or flights, I will never use Travelocity again and neither should you.

Travelocity is running a scam. I book a flight and preselected my seat after and the day of travel the air didn’t grant my seat due to none payment, say that the travel agent didn’t not pay for seats only the cost of tickets. When contacted Travelocity they couldn’t give me a honest answer I kept getting the runaround. They even said that they didn’t receive any payments for seats even though I had the confirmation email I received from them showing the full amount that was charged. The service rep was literally lying and refused to answer my questions. It was terrible. I ended up didn’t getting the seat I paid for. I was a sign a seat in the back of the plane. Very uncomfortable experience. I lost my money to group of thieves and liars. DON'T USE THEM. AVOID TRAVELOCITY!!!

I booked a hotel reservation and selected the option to pay a down payment. However, the full amount was charged to my card. Once I received the receipt, I contacted Travelocity’s customer service, they told that’s what was charged and they don’t have control over that. I kept asking to speak with a supervisor and he put me on hold and came back on the line and said the full amount wasn’t charged. Again, I had the receipt showing the full amount was charged to my card. We contacted the hotel directly and was given a person to speak to for the full refund. I haven’t used Travelocity for quite sometime and WILL NEVER USE THEM AGAIN!!! Awful customer service!

Booked a stay in Canada back in June. With the fires, I cancelled the trip. Travelocity refused to refund the insurance we paid for. Stating it's non refundable. I cancelled because I am afraid of my infant daughter breathing in the air. Over $71 they would not refund to me. They cared more about taking my money than a health of a baby girl. Over $71.

In June 2022, I purchased 6 first class tickets to take my family to Santa Fe for the week of March 4-11, 2023. When my son and daughter-in-law announced in late November that they were expecting their first child in May of 2023, we realized that the trip would have to be postponed until al later date. I contacted Travelocity to get a refund on my tickets which were described as fully refundable when I purchased them. I was told that in fact Travelocity will not issue a refund but instead they would issue credits to all six of the original passengers. Furthermore, as I booked the flights in June of 2022, all six of us had until June 2023 to use the tickets or lose the credit.

Imagine spending $2100 on a flight to HI on Feb 2nd with insurance on it, but your work gets hit with ransomware the next week. You don't know your future with your job because you are down for a month, so you cancel your trip on Feb 22. Now imagine that flight wasn't supposed to be until July 21st, so you gave proper notice and even had it insured. You think, wow I believe I can get a refund after submitting proof, but no. If A happens, they only payout on B. If B happens, then they only payout on A situations. Then allow them to tell you that you can use your credit, but it's only limited, and they mark up the flights a couple of hundreds of dollars and then tell you, you can only use your credit one time. So the only trip I could take out of my way was to Miami for $1400 economy AND YOU HAD TO PAY $8 to book it. Does that make sense?

I booked a trip through Travelocity for me and my three children to go to Thailand. At the last minute one of the airlines canceled causing us to be unable to go. I could not get reimbursed by anyone because airline pointed to Travelocity and Travelocity blamed airline and refused to accept any responsibility. I had the same thing happen with a hotel on a separate trip. Hotel did not have amenities represented by Travelocity. No one would take responsibility. DON’T USE TRAVELOCITY!

Flight was canceled. Never notified sent us to different destination. Offering rental car to drive the 4 hrs. (Car wasn't available when we got there). Next flight delayed. Bags lost. Never made trip. Wouldn't cancel hotel or refund anything.

This company's customer service and policies are the worst I have ever experienced from any company I have ever dealt with. When asked to modify my rental car reservation to a larger car, they told me it was not doable for a reservation I had made approximately 2 hours before. Not only were they unable to upgrade my reservation, they were insistent on keeping their $100 for a reservation that was a couple of hours old. They not only have the worst customer service but are also not truthful on whose policy this is- the rental car company or their own. When I talked to the rental car company, they stated how awful Travelocity was to work with and how unethical they were with their cancellation policies and collecting money. I would never recommend using this company for anything unless you want to be taken advantage of.

I purchased a hotel booking that was non-refundable and could not be canceled or changed. I purchased the offered Package Protection plan offered by Travelocity. Travelocity and AIG Travelguard are scamming people into buying these fake protection policies that do not cover you when you file a claim. I canceled this hotel stay and filed a claim and they pulled out a lot of fine print to deny my claim. DON'T BOOK WITH THEM AND DO NOT PURCHASE THEIR PROTECTION PLAN. IT'S A SCAM. I've sent screenshots of how the wording is misleading, they don't care. My only recourse now is to try to post these reviews and hope others do not get scammed.

Travelocity switched my flight to and from my destination. I was switched to an overnight flight going so the arrival date was the same but the date leaving my destination was a whole day later and refused to switch it back. I asked for a manager and he ended up hanging up on me and the escalation team refused to help as well unless I paid 100 per person which is 500 for my group. So now I have to see if the hotel will be able to accommodate and also my rental car.

Service was nearly useless in resolving issue with a hotel. Took over two hours to get Travelocity to work with the hotel to acknowledge a reservation made weeks in advance. When finally acknowledged, the property expected another 60-90 minute wait before allowing access to the room. Travelocity was told to cancel the reservation but am still fighting with them two days later to get a refund. Travelocity agent was rude, failed to acknowledge they failed to cancel the reservation as directed, and eventually hung up.

I booked a rental car through Travelocity for a 6PM pick up on Friday and 7PM drop off on Sunday. When I showed up at the rental car place, it was closed. Travelocity messed up my reservation and told them I was picking up at 10AM and dropping off at 10AM. Because I was a “no show,” my reservation was canceled and I was unable to get a car. Additionally, Travelocity refused to take accountability and provide me a refund, claiming it is up to the rental car company to decide that.

Please do not buy insurance through the Travelocity Website in case your flight is cancelled. My husband bought a $300 ticket and insured it. The flight was cancelled and in order to get home on time he had to spend $700 on another ticket. This was six months ago and we still have not been reimbursed for one penny. We have both spent hours on the phone, there are tons of e-mails. It's not worth it. It's a total scam.

We are over planners. We booked our hotel through Travelocity and decided to check out a day early so contacted them 2 MONTHS before the change cutoff date to make this request. It takes a few days but we received multiple "Your change has been confirmed and approved" emails. Great! ... Weirdly they tell us to contact them AFTER our stay to get this refund. Weird? But okay.

Our family has booked many trips with Travelocity and their sister company Expedia. We have had some issues along the way; however, back then Travelocity was quick to resolve concerns or barriers. This time was not the case. We booked an Alaskan cruise, flights to Seattle and back home, as well as a high end hotel for 2 days (in case flights were canceled before the cruise date). Travelocity booked the return flight on the same day as the day we needed to board the ship! The Travelocity app had the correct dates listed; therefore, we did not realize the error until 2 days before the trip when we were completing our check-ins with Alaskan Airlines and Spirit. Travelocity refused to help telling us all had to be changed through Spirit.

Twice, Travelocity has messed up my hotel reservations, both within 2 months of each other. The first time, I was charged by Travelocity, and I arrived to the hotel with my printed Travelocity itinerary in hand, with confirmation numbers. The hotel, however, had no record of such reservation. Luckily, the hotel had a room available, but I was forced to pay for a room (again) and work it out later with Travelocity. The second time, my entire reservation disappeared within Travelocity's account. They have no record of me making a reservation at all, but I have a charge on my credit card statement for the reservation. Customer Service was completely unhelpful. My issues were not resolved, and I have now paid for hotel rooms (twice) that I will never get to use.

I needed my return flight date changed and they wanted to charge me 190 per person and the airline only charge 60,00 per person. Ask for a manager and he did worse, he changed the whole flight and seating, cancel my upgrades and lower me to economy class. Plus added a day to my travel. Worse booking ever. Will not advise anyone to use them because the money you save you will get in trouble.

Made my reservations months ago. I had to cancel out due to an emergency today. They are not refunding one penny. Seems like more of a scammer operation than a travel agency. Look somewhere else for your plans. They basically keep selling the same tickets to as many people as possible hoping they all cancel. What a profitable racket.

Every customer service agent I spoke with, gave me different information. I needed to change my booking. It says on their site that you can change it. As long as the hotel will allow. The hotel allowed it. They were very easy to work with. However, Travelocity kept telling me that at first they would if the hotel allowed it and then even when they did, they said that they wouldn’t. It was very confusing. They are not going by the terms and conditions on their site. I had to contact my credit card to get a refund. So much misinformation. Terrible company. We never use again and I travel a lot.

I chose a rental car for three days that was advertised for $44.00 a day. I didn't check the math on my itinerary but they charged $66.50 a day, which also increased the fees and taxes. Long story short, I was charged $81.80 more than I should have been for the three day rental. When I contacted Travelocity about the error, the bottom line was since I didn't have a screen grab or a receipt with the $44.00 there was nothing they could do, even though the car is still on their website at $44.00. I will of course never recommend them and I will never us e them again. I rented a "midsize" vehicle.

Jun 7 I booked 2 nights Jun 9-11 at Quality Inn, Franklin, IN. Received confirmation #. Jun 9 the front desk first cannot find my reservation. Then they tell me it has been canceled 2 days ago. I have never received any communication neither from Travelocity nor Quality Inn about any changes. I booked another room at my own charge since the hotel could not help. A Travelocity agent called me back 45min later. He acknowledged the cancelation but offered no explanation at all. He said he would refund me and said he would send a $25 gift card. It hasn't arrived yet. Refund could take 15 days. I will never use them again.

I booked a car rental thru Travelocity. I could swear I read the car could be cancelled free of charge 48 hours before the trip. I cancelled the rental less than an hour later. I was charge $50 for the cancellation. I travel a lot. Rent cars a lot. First time I've ever had this one pulled on me. Last time I use Travelocity. Period.

I will never again use Travelocity. Very bad customer service! Could not cancel my reservation due to a canceled event. They would not even let me exchange the date due to a canceled event for the next following week. I told them I did not want a refund. I just wanted to change the date. The lady at the front desk was very RUDE!!! Communication was just horrible!!!!

I recieved no e mail or any notifications about my travel details. When I got in the airport found out my flight was cancelled. Travelocity didn't taken any responsibility. When I called them, they referred me to the airline and their response very unprofessional.

In February 2023 I booked used Travelocity to book a one-way Air Canada flight to travel from San Diego, CA to Halifax in Nova Scotia, Canada. I'd just had word that my 94-year-old mother was failing and not expected to survive more than 2-3 days. Unfortunately she died before my flight left the ground in San Diego, removing the urgency from my departure. Wanting to cancel the flight, I contacted Travelocity promptly. Though the agent advised the ticket was non-refundable she contacted the airline on my behalf and was able to confirm AC had granted a credit because of my bereavement situation.

I booked an Enterprise car and needed to change booking by a few hours. Could have it through Enterprise but since I booked through Travelocity; I couldn't change it. I didn't save any money and Travelocity made it very inconvenient.

I bought tickets to go on a vacation after 2 or 3 days I change my mind of the place. I call them. They change the destination of my vacations. After all was a big difference on prices so they offered me a credit of 800 dollars. That was on December. Now on April I want to use my credit and now they said that I can't use that credit because the airline is not accepting the credit and the last solution that they have is for me to buy new tickets and forget about my credit of 800 dollars. This is insane and I'm been on the phone with them for the last 5 hours just to give me that solution. In what kind of world are we living that an airline credit is too old after 3 months. Who in the world goes more than 2 o 3 time a year on vacation out of the country. Come on this is horrible. I'm completely disappointed. I think this is unprofessional and miss of respect for consumer. Don't ever use this place again to buy nothing.

I booked a rental car through Travelocity (prepaid) and when I arrived I was told I could not use a debit card as the major credit card requirement. I didn't have a major credit card because my husband had his to use while on vacation. We were advised to create a NEW reservation with my husband's name and then ask Travelocity for a refund. GUESS WHAT... Travelocity will not give us a refund even though the rental car company has approved it. I was not told I could not use a debit card so I paid TWICE. NEVER AGAIN!

I booked a car reservation on March 30th 2023 for Alamo with Travelocity. Travelocity charged me and sent me a itinerary number. When I got to Alamo they didn't have my reservation and told me that Travelocity never paid them. On top of that they wouldn't accept a debit card as a form of payment and wanted a credit card, which I don't have. So they wouldn't rent to me. I tried to cancel my booking on line and Travelocity referred me to an agent by text. An agent never contacted me, they refused to cancel online and I was now 1 hour late for my appointment because of this mess. So I went to Enterprise and had amazing service and a car with my debit card. Later that night I contacted Travelocity by phone for a refund. The agent's name is Akesh, he was yelling at me on the phone and told me he won't give me a refund. This company is a scam.

I purchased tickets for Coco Bongo Beach Club in Cancun. Recieved confirmation from Travelocity and receipt of purchase. Arrived at Coco Bongo and was told they didn't have our reservations confirmed by Travelocity. Contacted Travelocity and they lied and said they couldn't reach the club by phone but I was standing with the manager. Travelocity never sent the confirmation so we couldn't get in. Then Travelocity stated that I couldn't receive a refund because it was the Club's fault. But the Club never received the payment so Travelocity is a scam. And there's no contact number for the company anywhere, only online chat option.

We used Travelocity to schedule a family vacation. We selected a non-smoking room at a highly rated hotel. From the moment we arrived at our room it was clear that the room was often smoked in from the nicotine stains on the walls and ceilings. The floors were dirty, and all of our towels were stained. Our family relied on rescue inhalers and allergy medications throughout our stay due to severe asthma and allergies. The hotel refused to move us. We were told to go through Travelocity for our refund. I was in touch with the resolution team and they promised us a full refund of our stay in 3-10 days. After 2 weeks there was no refund. Travelocity conveniently had no record that they promised us a refund and they never called the hotel to confirm the refund as I was told they had already done. Travelocity and the hotel agreed to a one day refund in the end. Completely unacceptable!

I booked a hotel with Travelocity, took out insurance to cover myself as I was out of state and didn’t know the area. Got to the hotel, went into my room. The toilet was backed up, linens were filthy, the room smelled like mold, the hallways smelled like pot. I quickly exited the hotel and booked a room elsewhere. I filed my insurance claim, so I could get a full refund. I’m still waiting on that refund. Do not take the insurance via Travelocity, they don’t pay up.

I went to book a hotel through Travelocity.com. I purposely picked the pay later option so I could change the reservation if I could not make it. It even said before I pushed the submit button that they needed my card to hold the reservation but would pay at the property. So I hit the button. Now my card has been charged and there is no refund or changes. It is a bait and switch! This was not User error!! I will be closing my account after the trip.

It's a long story but in a nutshell: I just spent 2 hours online trying to use credits already on my account to book a trip in October. I even searched the airlines myself and knew which flights I wanted to use them for. I tried using the Virtual Agent support to book and talk about a nightmare! Every agent (a total of 4 because the chat kept getting closed out) gave me different information about how to use my credits, were not thorough in any way, constantly asked for the same information over and over and I still don't have a trip booked. This is not the first time I've had issues with their customer service. I strongly recommend NOT using Travelocity for any bookings.

I booked a package that included flights, and Hotel. When I reached the hotel it had been closed since January 9th 2023. Imagine being in a foreign country not speaking the language and being met at a gate by a security guard and a dog! I had to pay extra money to the airport transfer guy to help me find a hotel. I contacted Travelocity the following day and I have been getting the run around since. They tell me they are still waiting on the hotel to respond. They are in need for the hotel to refund them in order for Travelocity to give me a refund. I did not book with the hotel! I booked with Travelocity! Terrible terrible terrible. I have used Travelocity over 7 years now. I will never ever use them again!

I am writing to express my extreme dissatisfaction with the customer service I received from your company. Recently, I booked an all-inclusive resort in Puerta Vallarta, Mexico, for which I paid $4000 through Travelocity. However, upon receiving a call from the hotel, I was informed that I would have to pay an additional $300 per night for all-inclusive services, and that they would not honor the Travelocity booking. After spending numerous hours trying to reach customer service representatives from Travelocity, I was finally informed that there was an error on the Travelocity listing, despite providing proof of the original booking that clearly stated all-inclusive services were included. To my dismay, I was then told that I would not be refunded for my package and ended up losing all of my money. I was forced to contact my credit card company to reverse the charge.

We booked an all inclusive AIr Canada Vacations trip to St. Lucia with Travelocity. We get to the resort, and they tell me that it is not all inclusive, and if I want to upgrade, it will cost another $1200 USD. We called Travelocity from the front desk, and got nowhere. So we paid the $1200 upgrade that should have been included. Our friends that we went with, booked the same all inclusive trip, on the same day for $400 less and, theirs worked out fine. I also spoke to the Air Canada rep, at the resort, and they could not figure it out either, as all their bookings at that resort are all inclusive. Total false advertising by Travelocity.

I was planning 4 months in advanced. I was looking for holds. Saw a car rental through Dollar Economy on Travelocity. Said it would be $741 for the reservations or less if I paid now. I thought I had only made the reservation to pay at pick up but I was wrong. It automatically gave me the pay now charge. I went to cancel once I had discovered what happened and learned now I'm going to be charged a $50 cancelation fee. Information in email afterwards says may be subject not will be subject to a fee. The only way to get the fee waived is to call Dollar Economy and have them waive it but guess what? Dollar Economy has no one answering their phones.

It states that you will not be charged until check in. I got to my hotel and was charged by the hotel. When I checked my bank, Travelocity had already charged me. This was a birthday trip at a casino for my boyfriend, so having funds in the bank was important. Well, a $350 extra tab ruined the weekend thanks to Travelocity and customer service is not helping with a refund after my stay, even with numerous calls and bank screenshots.

I booked a flight with Travelocity and got a message stating that if I booked a hotel within 24 hours I would get 20% off. So I clicked the link and booked my hotel only to find out the rate was not 20% off at all. I went on the website a little bit later to look at photos of the hotel, and for the heck of it, checked the rates and found it was the same. I contacted Travelocity through customer service, and they basically said there was nothing they could do. Do not book with them as all of their advertise discounts, or scams in one way or the other and customer service could care less.

Booked LAX Maui but needed to cancel. Trying to get answers about my refund was a nightmare. The only "customer service" was out of the country and it seemed as if the non helpful answer were read from a script. When asked to speak to a manager...none available. I even tried to call Travelocity corporate headquarters, but again out of the country & only a recording. This was a very frustrating experience that took hours of my time. I would not recommend Travelocity.

Book my vacation then 12 hours later try to cancel it. The reservation is never told me it was nonrefundable till I got the email. Called them and told them that I’ll still go because of the nonrefundable and she said she cannot turn it into a live reservation again!! Beware. Do not give them your credit card information.

Once you book and pay, say bye bye to any support. You will never reach anyone who can or will help you. Scam, rip off, bait and switch. Paid way more, had issues with hotel and they did not care at all. Always book direct with hotel and airlines.

I paid my flight from DFW to Cameroon amounted to $1200 and I called the travel agency prior to my travel date to reschedule my flight. Guess what this company is charging me an extra fee of $3500 to pay. I will not recommend any one reading this comment to book flight through TRAVELOCITY. There are scams. I am taking the initiative to inform my friends never to book their flights ✈️ through this third part agent. This is crazy.

Had an absolutely horrible experience with Travelocity. Will never book with them again. My trip was heavily affected by weather, and my first flight was changed quickly and efficiently due to the circumstances. However, my return flight was also heavily affected by weather and when I called Travelocity they told me I needed to contact WestJet. I spent 4 hours on hold for WestJet, and finally when WestJet answered they were very helpful, telling me I was covered under a special weather policy they had that was effective until the 8th. WestJet told me they took notes on their end and would wait for a call from Travelocity to get my flight changed for me no problem.

I made plans for flight from Texas to Michigan and back so I could go see my daughter graduate college. I found out I had cancer and had to start treatment so I was unable to go. When I tried to cancel I was told I would receive. I paid $423.00. Travelocity gave me a credit of $207.00 that must be used within one year. What travelocity did not tell me was when I use the credit I have to pay a $99 booking fee. This is nothing more than highway robbery. Never will I use them again. If I could give them a zero star I would. Never again

We purchased tickets through them for an American Airline flight for July of 2021. We then had a death in the family and they said they needed to check with American Airlines to see if they would credit or refund. Of course it was only a credit. ANDDD the credit needed to be used by Feb of 2022. Now we go to book for a flight and the flight to Tennessee for January 2022. AS PER the chat instructions we received from their customer service on 10/2022 we could book either with them or American Airlines direct. AND YES I have screenshots of the entire conversation.

I had a trip scheduled for Egypt when I got hurt and had to cancel. I booked the air part on Travelocity and took out flight insurance. When I got sick I cancelled the flight and the agent told me I was to get a refund for the flight which they sent an email to confirm. For more than 2 months and constant calls Travelocity has told me the refund was coming and then in the last call lied to me about a transaction with my "bank" and gave me a number. They told me the refund was on the 13th of October, but my first interaction with their support for cancellation was on the 14th October.

NEVER AGAIN. Dealing with Travelocity was a nightmare from start to finish. They are absolute CROOKS. They stole our money, told us they had no proof of our bookings, but we have their confirmations, couldn't help us, hung up on us, and left us stranded in a foreign country with no other option than to buy new last minute tickets to get home! Worst experience I've ever had traveling. Don't trust Travelocity.

BUYER BEWARE... Travelocity is now using slum lord hotels. We traveled to Seattle and was booked to stay at Ramada by Wyndham SeaTac Airport North. Let me tell you about this place 1st. Pros?? NONE. CONS? Where do I begin?

I would like to bring to your attention the experience my wife had at the Red Roof Inn Tampa Fairgrounds which we booked through Travelocity. We made the reservation to be close to the Tampa airport as my wife had an early flight on Oct. 8. When we arrived at the Inn, checked in and went to our room we found it to be FILTHY! The bed sheets were dirty, there were dead bugs on the bed/sheets, there was a hole in the bathroom door and the bathtub was FILTHY.

You can never get a person on the phone or a straight answer... They like to pass the buck back and forth between the hotel/flight... I had to cancel my reservation because it was the wrong day, not my fault... They shouldn't charge you before you check in to the hotel... I want my money back from these people. They stole my money... I will never use them ever again...

I rented two cars for a week in Italy through Travelocity. I paid $88/car for FULL damage coverage through Travelocity. When I arrived at SIXT car rental agency in Florence Italy, I was told by the agent that my current damage coverage was inadequate. I was told that I need to pay an additional $300/car for FULL coverage. I am now out $776 for insurance coverage. So who is deceptive?

I booked a flight to Japan while country wide Covid lockdowns were in place (far in advance). I paid $204 for Travel Guard insurance to be safe. The policy states it covers trip cancellation, fine print says otherwise. Basically, they sell very expensive insurance which is likely to be useless in the event that you need it. Their customer service was friendly but their hands are tied. I strongly recommend avoiding Travelocity and any other Expedia owned company. Their business practices have proven dishonest, opportunistic and predatory, I'll never use them again. Period.

I received your voicemail that I would not get a refund for the checked bag? Please explain to me how you can justify this decision. When I booked with you it said there was a checked bag included with each ticket. I called Finnair and confirmed. I find out the day I am leaving that I am now flying with American Airlines who tells me only one baggage ticket prints out from their computer so I have to pay for the checked bag on my other ticket for my traveling partner, which makes no sense whatsoever. Why would one ticket include a checked bag but the other at the exact same price does not? Chatted with your representative and was told, as shown in the chat I sent you that I would be refunded. THIS IS FRAUD!

I've had a absolutely miserable time purchasing tickets with Travelocity. 1. Something went wrong when I purchased the tickets and it didn't go through on their end but took my money out of my account anyway. 2. I had to speak to three separate agents. 3. I was eventually refunded only for them to withdraw the money again for tickets I never even received causing my account to be overdrawn. 4.I had to file a transaction dispute with my bank over this, I'm just so upset with this situation.

I had the second leg of my flight cancelled in February from a flight to Tucson from Des Moines with no warning. I found out when I went to check in 24 hours before scheduled departure. I was unable to contact an agent of the company, so ended up purchasing a one way ticket for significantly more than the original. When I did get an agent on the phone, I was issued a credit for my one way fare. As it was an Involuntary Denied Boarding situation, I would have been eligible for 4x the cost of my one way fare, but the credit was sufficient for me, so I didn’t file a complaint.

I’d like to share our ‘wonderful’ experience with that giant, Travelocity. My daughter booked her flight through them to move from California to New York, to take a position as the Lead make-up artist for an off-Broadway production—truly exciting times. Then Covid hit, and the production was cancelled, and thus, her flight was as well. Fast forward 2 years; she gets another position in New York, goes to book her flight using her credit, only be told that a year had passed, and that her credit had been lost.

On July 5, I cancelled a reservation made for an overnight rental of a car for $62. I was supposed to pick up the vehicle on July 16th and return it on the 17th. Their policy is: Cancellations made up to 24 hours before pick-up are subject to a fee of $50.00 or amount paid online, whichever is lesser. Frankly, I read that to mean if I cancel after 24 hours before picking up, then there is a $50 charge. I’m used to Booking.com which allows free cancellation up to 24 hours before pickup. Travelocity’s policy means no matter when you cancel, if it’s even the same day you make the reservation, you’re going to $50. Thus, I was charged $50 for canceling a $62 car rental reservation, 11 days before scheduled pick up.

Rebooked a canceled trip a year later to the same location and same airline. My Travelocity APP asked me if I wanted to use my credits, and said YES. Then bought my new tickets. Credits were NOT applied and I called Travelocity immediately. Spent 67 minutes on the phone and was put on hold many times while my “representative” worked to fix the issue, only to be told I needed to cancel my new tickets and start over to get my credits applied - AND told they did not have the direct flight I already had booked available. Today I spent another 40 minutes in messaging through Facebook only to be told the same thing. Horrible APP, and horrible customer service to fix a problem from a service meant to simplify. Other than trying to use the credits on another flight, I will never use Travelocity again.

We had to cancel our family trip last fall due to my husband getting Covid. Canceling was simple, trying to use our airline credit was horrible. The customer service people, I'm guessing, are foreigners and difficult to understand. I had asked to speak to someone in the US and was told that was not possible. I had looked at flights online prior to calling Travelocity, of course I couldn't book any of the flights I found on their site. According to them we had to book for the same class we previously booked, we never upgraded our tickets prior tickets. Double the price, we are booked for basic economy, imagine that! So much for pay to insuring our trip. Never, ever will I plan a trip through Travelocity again! My husband spent 2 months in the hospital due to Covid, now has a trach and feeding tube and van no longer travel due to all his health issues, still waiting to get a refund on his ticket price, fingers crossed.

I bought reservation for 2 nights and bought Hotel Booking Protection Plus for $39.93, but when I wanted to cancel few days before my trip they told me that they don't honor it and they can't cancel my reservation (the insurance I bought explicitly says for canceling or shortening your trip) or what a crooks.

We booked 2 sets of airline tickets with Travelocity to Bozeman for a 2022 Yellowstone trip. In early May I could see our reservations in our Travelocity account. Then the floods hit Yellowstone & our reservations at the park were canceled by the NPS & I needed to change or cancel our flights. When I went to look at our airline reservations in our Travelocity acct again in June they no longer showed up & if I searched for them using the Itinerary # I was taken to reservations from 2020 instead, not only were these the wrong dates, but the wrong destination.

Washington. We booked our trip through Travelocity. I called and asked about a seat upgrade to get our bag checked in, and carry ons. I was placed on hold, and then was told, there were no other seats available, that I was out of luck. I informed the employee that I was looking at the flight and there were open seats, they were economy plus. So I called United and they moved our seats on all flights for around an additional 1200 bucks.

This site lied about all of the additional costs for our resort stay. They got my name wrong on the reservation. They failed to assist when Frontier Airlines stranded my wife and I a thousand miles from home on an Island. Am I supposed to drive home or swim? This is not a respectable company! They're owned by Expedia so don't use them either if you value your money and vacation!

I had a tripped booked to go to NY for business. I purchased the insurance through Travelocity, because the trip was expensive. The airline cancelled my flight, so I got in touch with Travelocity, they said because it was less than 24 hr notice, that I should file an insurance claim with AIG the provider of their insurance. No help whatsoever. So I filed the claim and was denied. Don't buy their insurance it is basically good for nothing. I won't use Travelocity again.

I reserved a room with Travelocity and I did not stay in the room because I was in Texas and they reserved the room in Arizona. I called to explain and I was told that I had to talk to the hotel and the hotel said I had to talk to Travelocity. They would not refund the charge at all. I was told that it was my fault. $227.50 and I never saw the room. BEWARE!!!!

I booked a flight to Kenya via Travelocity, but due to a delay obtaining a passport had to cancel the flight. I bought a fully refundable flight. When I go to Travelocity and get customer service (Apoorva was the chat rep) I'm told it's non-refundable. Even though Travelocity sent me an email that said it was refundable six times immediately after I purchased it. Finally annoyed after being told several times that Apoorva couldn't refund my money, I went to Delta's website and got a full refund processed to be returned within 7 business days. I did in 30 seconds what this Travelocity "professional" couldn't do period.

I booked 6 flights using Travelocity in March 2022 and have used Travelocity for most of my airfare and car rentals for many years. 8 days ago I received some text messages saying that the flights to one of the destinations has been cancelled and I had 24 hours to contact Travelocity to book new flights or to cancel with $0 fees. I called right away and was told that I could not choose a new flight and was given 2 very bad options that did not work for me. Agent said that if I want to change the day or choose a different flight, it would cost $211 per person and we had 4 people booked. They said American Airlines would not let me choose my flights or change days. I even purchased cancellation insurance through Travelocity when I purchased and was told I could not even cancel the flight because it was nonrefundable.

Car company did not exist. Could not get in touch with them. Travelocity could not get in touch with them. No one at the Orlando airport ever heard of them. I want my money back. No support from them.

Booked a vacation package through the app. While choosing flights there was an option that we chose stating Economy and underneath it it stated 1st class for the first leg and economy on the last leg of the flight. We chose that option but it turned out it was not first class. Contacted Travelocity but they have since ignored me after a few emails. I will not use them again.

Do NOT buy reservations or plane tickets through Travelocity as you will not get a refund if you can't make the trip. The best you can get is a credit for Travelocity for the same airline with a 12 month expiration date From the Date you purchased the ticket ..not cancelled! This is only if you purchased the a refundable ticket. This is the same if you buy their insurance so that doesn't help either. There have been so many complaints that there is a dedicated website for complaints about Travelocity on FB. I myself spent hours on the phone and sending documents to insurance and got nowhere. I ended up losing money and buying tickets again through the airlines as I had to cancel Travelocity due to COVID19.

We purchased a tour to Harry Potter Studio Tour London for our family. The tour was a scam - no one showed up with our tickets. Warner Bros. confirmed there was no ticket sale to a 3rd party vendor at that time. Travelocity refused to refund, and is complicit in the fraud. There are so many fraudulent Travelocity sales posted on these review websites! PLEASE FILE COMPLAINTS WITH THE GOVERNMENT: FTC/Consumer Protection Agency. The FTC website also has advice on how to file a dispute with your credit card company in writing to protect your rights and hopefully get your money back. It also suggests filing a complaint with your state attorney general. Travelocity needs to be INVESTIGATED. PLEASE FILE COMPLAINTS with the US GOVERNMENT. Do not just let it go.

Travelocity is the worst service I have ever used. They misprinted my name on a international flight and refused to correct it. After weeks of emails and 3 hour phone calls with them and both airlines, they were still unable to correct the issue. Then they refused to refund over $2000 in costs. AVOID THIS COMPANY.

10:00 bought a ticket San Diego to Oregon but a family issue Emergency funeral 45 min after. I call to change dates and is not any possibility or refund they said...I don’t want refund. Just change dates.

Booked a trip through Travelocity to DC and the hotel I booked turned to be small and their resort was closed even though we paid for the resort fee, after contacting Travelocity, their customer service was rude and blew me off for asking for a refund for a resort fee paid for no resort because the search engine showed it's open and operable.

I was in another country renting a mid-size SUV. Travelocity had decent rates and we were able to find their reference vehicle locally which was ample space for our trip. Any similar vehicles would have been sufficient and the larger size SUV was more space than we desired. Got to the rental lot to pick up the SUV and were told we rented the wrong vehicle. They showed us a hatchback and required almost triple our rental rate to take a Rav4 which is by definition a compact crossover SUV.

Here's my disappointing story of the week. I made the regrettable mistake of booking a hotel and car through Travelocity. If you've never booked through them, please maintain that pattern. This company is absolute trash. In middle December I booked a hotel and car for a late February trip. Due to circumstances I decided to cancel the hotel part of the booking. The cancellation occurred in enough time to avoid possible penalties from the booking agencies and or the hotel. I then reached out to Travelocity to confirm my refund. They then assured me that I would receive it within 3-5 business days following an email. I allowed well over seven days before reaching out again.

I booked flights via Travel-Atrocity. My last name got truncated and needed to be updated. It took almost 4 hours to get the tickets updated. The customer reps were professional and polite. The wait times were absolutely ridiculous. 2 hours on hold, followed by another 2 hours on and off hold. How are these interminable hold times tolerated by the company? I will never use them again, even though the issue was resolved.

I search for hotels using my cell phone and found that I will get a 15% discount if I download the Travelocity app. So I did, believing that the code will get me that discount. WRONG! Travelocity did not accept the code! Chat with someone from Travelocity Customer Service and he said I need a screenshot of that transaction. Tried looking for it but nowhere to be found. I deleted the app right away!

I booked a flight through Travelocity in 2020 that was cancelled due to the pandemic, of course. Today I tried to book a new flight for the same trip using the credit issued in 2020. I talked to 4 different customer service people (all of them had thick foreign accents, making it difficult to understand each other) over 3 hours of my Sunday afternoon. I could only use American Airlines. I could not book it myself because my credit was not available to be used online. I had to sign up for American Airlines Advantage Membership so they could extend my credit to cover this flight.

Avoid at all costs! The worst experience I’ve ever had with a travel agency! Booked my flight to ensure I wouldn’t have long layovers, a week before my flight Was to take off my flight was changed leaving me stranded in a WHOLE different state with no means to return home unless I paid $400. After staying on hold for over an hour a new flight was booked with a 13 hour layover…ridiculous! Will be taking this to all social media accounts and making plenty of videos on the matter to ensure that future potential customers avoid Travelocity.

Trying to book a ticket online, the Travelocity website encountered a glitch and asked me start my purchase over; I did and continued my booking. When I refreshed into my account- the glitched flight was also on my itinerary. I chatted with customer service, Bhawna, and was told to contact the airline for a refund on the glitched ticket. I proceeded to call the airline, and then was informed because it was a technical error- Travelocity would have to file a an error form. Travelocity claims they are unable to engage with any airline and refuses to help. I am out quite a lot of money because of the airline ticket cancelation, through the airline, would only refund the taxes on the 'double booked' ticket without the travel agency confirmation.

I repeat, do not book your Car rental through Travelocity! I was unable to make even the smallest change to my itinerary. I simply wanted to change my vehicle type from a car to an SUV. They told me they were unable to change it, even though I was well within the time window to do so without penalty under the policy of the actual rental company. Instead, they gave me the option to cancel my entire booking and rebook as well as telling me I would have to pay a $50 fee just to cancel. If I had booked under the rental company itself (which I will not name), I would have paid nothing to cancel or change. Just book through the actual rental company so you can make simple changes that any traveler should be able to make. Travelocity is making simple booking more time-consuming and complicated than they need to be.

I made and paid for a hotel. When I got there it was very nasty! We had to find another place to stay. When I tried to get a refund Travelocity couldn't find the trip. When I sent them the proof of the payment and the trip confirmation, they sent me a letter saying there would not be a refund! I will never use them again!

American Airlines cancelled our flight due to inclement weather. We had to drive to make it on time to our Daughter’s wedding. They said we had to go through Travelocity to cancel our flights and to get reimbursed. American Airlines said call Travelocity because they booked the flights. We are still without flight reimbursement and Travelocity could give a crap. They got their money.

I had 'credit' for a flight I booked last year that was cancelled due to Covid. When I recently booked a new flight, I tried to use this credit towards the purchase of my new flight, but the website said it could not be done online, that I had to speak to a booking agent. After a 2-hour hold waiting for an agent, I realized that the seats were nearly all sold. I purchased the flights and tried to use the 'credit' to re-imburse me the next day when I had more time to wait on an agent to answer the phone (the wait music is awful). Another 3 hours went by before a human answered and she made me hold for another 45 minutes while 'checking the policy' on the credit and the flights I'd booked.