Tours4Fun

I booked a trip for Niagra Falls last week for Aug. Plans changed and according to their policy "100% refund if requested 25 days or more prior to departure "...I submitted the request and I received an email back saying they will charge me 6%. It's impossible to offer 100% refund and still have to pay a fee.

We booked a 5 day / 3 island tour of Hawaii with this company. Even after paying the full price for the trip, which included pick up / drop off; hotel stay, etc. The driver / guide kept asking for tips for each instance. Pick up - Tip. Drop off - Tip. and the list goes on. When I asked why we are being harassed for tips every few hours, the Chinese speaking driver pointed to the so called 'contract' stating these tips are mandatory. When I agreed to pay only what I thought was a reasonable tip, and not their mandatory tip amount, the driver called up their office and complained against me and I received a nasty e-mail from them the very next morning berating me for failing to tip the driver. Plus, the driver / guide was Chinese speaking, and we could hardly understand her.

We purchased a bus tour for 14 people from LA to Vegas, Antelope Canyon, Grand Canyon, Chocolate Factory, and Cactus Garden. The bus had issues after a stop on the way to Vegas. The next morning as we went to load up we were told our large comfortable tour bus was being repaired (never did) and the backup plan was to squeeze us plus the rest of the travelers into a car and a van for 10 hour drive.

The tour was like well oiled but the driver cum guide mostly spoke on his phone throughout the journey and at times he even texted while driving. When the tour can easily allow clients to see the night lighting at the falls they try to make money even out of what is otherwise free. Everything aside putting people's lives at risk not acceptable.

Everything was in Chinese and it was very confusing. I didn't get anything about pick up location, guide, vehicle, whatsoever. I had no idea where or what is going to happen. Even a day before the actual trip, I didn't get anything. I had to call them to find out and it was actually different location that I knew from the reservation. It was extremely difficult to communicate with them, also even though that was their fault, they refused to refund my money and I just blew hundreds in the air. I literally got no service at all but they didn't give my money back. All I wanted was going to Grand Canyon without hours of driving but eventually I had to drive 10 hours a day but still wasted my money. I super regret booking with this company and from now on I won't trust any of these scammy services AT ALL!

Great price! Terrible tour guide with poor English, no customer service skills, and who was very impatient. Predominate Chinese and Indian attendees. I got to see most of the places mentioned but was very rushed, stressed, and with unrealistic time frames. Left around 6:45 am and returned 10pm. Spend over 24 hours riding from NY, to NJ, to DC, to Niagara Falls. Most of the tour is spent riding a dirty bus.

Our tour guide is very rude. He discriminated and treated very differently to people who order adds on item with cash and who didn't order. He is very impatient and told me and my friend that if we don't order adds on item with cash, we have to stay in the bus. We only saw city hall area in Philly for the whole trip. Overall, one of the most unpleasant experience and don't want to recommend.

Be careful with booking any trips with this company. Unlike other companies (Viator or Get Your Guide), their cancellation fees are based on how long in advance their customers cancel their reservation in relation to their travel date. When booking trips/activities they do not inform customers in the obvious manner about their cancellation and change policy during the online reservation process. You need at least 20 days prior to booking to cancel your reservation to get your 100% refund. The cancellation process is arranged the way that customers are required to fill a long cancellation form with detailed information that is frustrating and time consuming. Everything is set up to delay the cancellation process as much as possible to catch unaware customers and surprise them with cancellation fees. The other companies provide better service and cancellations can be made up to 24 hours prior to excursions without cancellation fees with one click of a button.

We pre-paid for a Chichén-Itza tour from Merida. The day before, T4Fun emailed changing our pick up location from our hotel to a home address in a neighborhood blocks away. We walked to the location and arrived 15 minutes before the pickup time of 8AM. We waited for almost an hour and no one ever showed to pick us up.

I have booked private tour in Costa Rica for our clients. The trip should began at the beginning of April. Due to COVID-19 private tour was cancelled from our side and from the company, because Costa Rica closed its borders. It is now almost three months as we keep asking for our money back...The company travel designer Miriam ** constantly promise that they soon process the refund.. A week and a half ago, I was promised that the refund was made and after 3 business days we should see it in our bank account.. But it was a fraud! The company further ignores me and lies!