Tours4Fun

Everything was in Chinese and it was very confusing. I didn't get anything about pick up location, guide, vehicle, whatsoever. I had no idea where or what is going to happen. Even a day before the actual trip, I didn't get anything. I had to call them to find out and it was actually different location that I knew from the reservation. It was extremely difficult to communicate with them, also even though that was their fault, they refused to refund my money and I just blew hundreds in the air. I literally got no service at all but they didn't give my money back. All I wanted was going to Grand Canyon without hours of driving but eventually I had to drive 10 hours a day but still wasted my money. I super regret booking with this company and from now on I won't trust any of these scammy services AT ALL!

Great price! Terrible tour guide with poor English, no customer service skills, and who was very impatient. Predominate Chinese and Indian attendees. I got to see most of the places mentioned but was very rushed, stressed, and with unrealistic time frames. Left around 6:45 am and returned 10pm. Spend over 24 hours riding from NY, to NJ, to DC, to Niagara Falls. Most of the tour is spent riding a dirty bus.

Our tour guide is very rude. He discriminated and treated very differently to people who order adds on item with cash and who didn't order. He is very impatient and told me and my friend that if we don't order adds on item with cash, we have to stay in the bus. We only saw city hall area in Philly for the whole trip. Overall, one of the most unpleasant experience and don't want to recommend.

Be careful with booking any trips with this company. Unlike other companies (Viator or Get Your Guide), their cancellation fees are based on how long in advance their customers cancel their reservation in relation to their travel date. When booking trips/activities they do not inform customers in the obvious manner about their cancellation and change policy during the online reservation process. You need at least 20 days prior to booking to cancel your reservation to get your 100% refund. The cancellation process is arranged the way that customers are required to fill a long cancellation form with detailed information that is frustrating and time consuming. Everything is set up to delay the cancellation process as much as possible to catch unaware customers and surprise them with cancellation fees. The other companies provide better service and cancellations can be made up to 24 hours prior to excursions without cancellation fees with one click of a button.

We pre-paid for a Chichén-Itza tour from Merida. The day before, T4Fun emailed changing our pick up location from our hotel to a home address in a neighborhood blocks away. We walked to the location and arrived 15 minutes before the pickup time of 8AM. We waited for almost an hour and no one ever showed to pick us up.

I have booked private tour in Costa Rica for our clients. The trip should began at the beginning of April. Due to COVID-19 private tour was cancelled from our side and from the company, because Costa Rica closed its borders. It is now almost three months as we keep asking for our money back...The company travel designer Miriam ** constantly promise that they soon process the refund.. A week and a half ago, I was promised that the refund was made and after 3 business days we should see it in our bank account.. But it was a fraud! The company further ignores me and lies!

I went on a 4 day tour to Canada. This is a China Town bus company that is very prejudicial to non Asians. My tour guide collected cash from me without giving an official receipt then disputed the amount of money that he took from me. These people are dishonest and should be reported.

APPALLING CUSTOMER SERVICE EXPERIENCE. They made a mistake in securing the reservation for my non-paying 6-year old (event after countless emails from my side to make sure this would not happen). After flying there all the way from Florida, the person in charge at the canyon refused to let the entire party of 4 go in. I had to sit out so that my 6-year old son (who shouldn't have paid) could go in with his sister and my wife, using my adult (paid) ticket. The inflexibility of the people at the canyon was beyond words, unwilling to compromise so that the whole family could enter. But the customer service of Tours4fun was truly appalling. They refused to own up to their own mistake and did nothing to compensate for the bad experience. They were unprofessional and below any customer service standard that you may expect in the US. DO NOT BOOK YOUR TOURS WITH THIS COMPANY. THEY WILL NOT ACCEPT ANY RESPONSIBILITY.

When we arrived for the Upper Antelope Canyon and Horseshoe tour, there was a tourist guide who took us to the tour inside. It lasted almost a day and was a bit too short but overall, it was nice.

I used Tours4Fun last year for a New York trip and I really liked it. There was New York and Niagara and it was well-organized. Then the Canyon tour was good and pretty fun as well. Tours4Fun is a good site but sometimes, it's not working properly. There was some cash back that I was not able to apply when I tried to book the Canyon tour. Then, while booking the New York trip, I got a coupon code and I was not able to apply that discount also. While purchasing, the site would give us a little hard time to finish the booking and then I'd need to call the customer care to make sure it was approved or something. There was also some language concern. I used to talk with some non-English rep and it was very hard to understand the person. But their rep was able to rectify the issue.