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I booked a trip for Niagra Falls last week for Aug. Plans changed and according to their policy "100% refund if requested 25 days or more prior to departure "...I submitted the request and I received an email back saying they will charge me 6%. It's impossible to offer 100% refund and still have to pay a fee.
We booked a 5 day / 3 island tour of Hawaii with this company. Even after paying the full price for the trip, which included pick up / drop off; hotel stay, etc. The driver / guide kept asking for tips for each instance. Pick up - Tip. Drop off - Tip. and the list goes on. When I asked why we are being harassed for tips every few hours, the Chinese speaking driver pointed to the so called 'contract' stating these tips are mandatory. When I agreed to pay only what I thought was a reasonable tip, and not their mandatory tip amount, the driver called up their office and complained against me and I received a nasty e-mail from them the very next morning berating me for failing to tip the driver. Plus, the driver / guide was Chinese speaking, and we could hardly understand her.
In addition, she kept giving the tour in Chinese almost 80% of the time (to other Chinese folks on the trip). We felt completely ignored and disappointed. Although we paid the full price for 4 folks, we were booked in a hotel with only one room. This room, as we found out was only for 2 folks. Their website said we would have 'double occupancy as part of the package'. This meant, we should have got two rooms. The tour guide asked my daughters to stay away from the checking area, if not we would be charged extra at our own expense. This was very embarrassing for us, and quite a shady practice on behalf of this tour operator. Most of the sites we were shown on this tour were free. Now, looking back on this trip, it was way overpriced, and I would recommend folks to perform their own due diligence before booking with them - occupancy, tip charges, profile of the tour guides (English speaking, etc.)....
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We purchased a bus tour for 14 people from LA to Vegas, Antelope Canyon, Grand Canyon, Chocolate Factory, and Cactus Garden. The bus had issues after a stop on the way to Vegas. The next morning as we went to load up we were told our large comfortable tour bus was being repaired (never did) and the backup plan was to squeeze us plus the rest of the travelers into a car and a van for 10 hour drive.
On top of that the tour guide who was going to be one of drivers said he had only gotten 2 hours sleep the night before trying to get these two vehicles. When I told him we were not going to be comfortable being squeezed like sardines. He said he knew that and he didn't care if we went or not. My wife and I stayed back but were told that the driver drove recklessly and was often texting on his phone. The next day more of the same so we and about half our party skipped that trip. The drivers were hard to understand as they had thick accents and they were amazingly rude. I didn't think this type of service occurred outside of third world nations. What a disappointment and waste of money.
The tour was like well oiled but the driver cum guide mostly spoke on his phone throughout the journey and at times he even texted while driving. When the tour can easily allow clients to see the night lighting at the falls they try to make money even out of what is otherwise free. Everything aside putting people's lives at risk not acceptable.
Everything was in Chinese and it was very confusing. I didn't get anything about pick up location, guide, vehicle, whatsoever. I had no idea where or what is going to happen. Even a day before the actual trip, I didn't get anything. I had to call them to find out and it was actually different location that I knew from the reservation. It was extremely difficult to communicate with them, also even though that was their fault, they refused to refund my money and I just blew hundreds in the air. I literally got no service at all but they didn't give my money back. All I wanted was going to Grand Canyon without hours of driving but eventually I had to drive 10 hours a day but still wasted my money. I super regret booking with this company and from now on I won't trust any of these scammy services AT ALL!
Great price! Terrible tour guide with poor English, no customer service skills, and who was very impatient. Predominate Chinese and Indian attendees. I got to see most of the places mentioned but was very rushed, stressed, and with unrealistic time frames. Left around 6:45 am and returned 10pm. Spend over 24 hours riding from NY, to NJ, to DC, to Niagara Falls. Most of the tour is spent riding a dirty bus.
Our tour guide is very rude. He discriminated and treated very differently to people who order adds on item with cash and who didn't order. He is very impatient and told me and my friend that if we don't order adds on item with cash, we have to stay in the bus. We only saw city hall area in Philly for the whole trip. Overall, one of the most unpleasant experience and don't want to recommend.
Be careful with booking any trips with this company. Unlike other companies (Viator or Get Your Guide), their cancellation fees are based on how long in advance their customers cancel their reservation in relation to their travel date. When booking trips/activities they do not inform customers in the obvious manner about their cancellation and change policy during the online reservation process. You need at least 20 days prior to booking to cancel your reservation to get your 100% refund. The cancellation process is arranged the way that customers are required to fill a long cancellation form with detailed information that is frustrating and time consuming. Everything is set up to delay the cancellation process as much as possible to catch unaware customers and surprise them with cancellation fees. The other companies provide better service and cancellations can be made up to 24 hours prior to excursions without cancellation fees with one click of a button.
We pre-paid for a Chichén-Itza tour from Merida. The day before, T4Fun emailed changing our pick up location from our hotel to a home address in a neighborhood blocks away. We walked to the location and arrived 15 minutes before the pickup time of 8AM. We waited for almost an hour and no one ever showed to pick us up.
We called all their Customer Service numbers but none of them work - a recording says they do not answer their phones due to COVID(!!!). The only way to communicate with them was through email. They sent us local numbers to call and none of them worked (“call cannot be completed as dialed”) or no one would answer the call. After a while T4Fun just stopped replying to our emails while we were still waiting. I sent them a final email saying we were returning to our hotel after waiting for so long, and to please let us know how we would receive a refund. No one ever replied.
Thank God we had paid for this tour using Amex! We filed a dispute for not receiving the service we paid for and our money will be refunded to our account in 24-48 hours. AVOID Tours4Fun!!! After flying to Mexico and looking forward to this tour to celebrate my birthday, Tours4Fun did not care at all. AVOID the same thing happening to you and your family!!!
I have booked private tour in Costa Rica for our clients. The trip should began at the beginning of April. Due to COVID-19 private tour was cancelled from our side and from the company, because Costa Rica closed its borders. It is now almost three months as we keep asking for our money back...The company travel designer Miriam ** constantly promise that they soon process the refund.. A week and a half ago, I was promised that the refund was made and after 3 business days we should see it in our bank account.. But it was a fraud! The company further ignores me and lies!
Tours4Fun author review by ConsumerAffairs Research Team
Tours4fun is a full-service travel agency, offering both brick-and-mortar and online customer service options.
Best-price guarantee: Tours4fun guarantees clients will receive the lowest possible prices. Travelers that find a lower price within 72 hours of booking can get a credit or refund of the difference in price.
Customer satisfaction: Customer service is available 24/7 through the Tours4fun website. The company has representatives who speak English, Mandarin and Spanish.
Easy access: One-click service is available using the company's app or website to simplify booking a flight or hotel.
Group bookings: Groups can use the Tours4fun web portal or app to arrange travel at the best possible price.
Events and shows: Consumers can enjoy discounted events and shows while traveling to enhance the vacation experience.
Tours4Fun Company Information
- Company Name:
- Company Type:
- 24 West Saint Joseph Street
- Postal Code:
- United States
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