CheapOair Reviews

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About CheapOair

CheapOair allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. CheapOair strives to provide the best customer service to help customers through the booking experience.

Pros
  • Great fares and travel deals
  • Price-match promise
  • Earn up to 2x points with app
  • ClubMiles rewards program
Cons
  • Cancellation fees
  • Nonrefundable tickets and fares

Helpful Reviews

Baltimore, MD
Verified purchase
I appreciate your assistance in informing me truthfully that you could book me on a flight from Baltimore, MD all the way to Cap-Haitien, Haiti. I doubted it at first; however, wh...

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Fort Lauderdale, FL
Verified purchase
Very helpful and explained everything to where I understood! The agent jumped right on it and was able to merge another passenger to my already booked flight! Such a great help! I...

Read more

What is CheapOair?

CheapOair partners with more than 500 carriers, including Air France, Spirit Airlines and United Airlines, to provide customers with affordable, budget-friendly travel experiences. The online travel site makes it easy to compare flight, hotel or cruise options and book them at your leisure.

How does CheapOair work?

Signing up with CheapOair's ClubMiles rewards program lets you manage your travel, check previous transactions and track flights directly from your account. Members also have the added perk of earning points on every $1 spent.

CheapOair lets you access inexpensive flight deals from over 500 airlines in more than 30,000 domestic and international locations through its online booking system. The company also partners with hotels, motels and resorts to provide stays. You can get additional savings with Enterprise, Alamo and Budget through CheapOair.

The CheapOair app lets you access flights, hotels, car rentals and deals from an iOS or Android device. Customers can manage their travel on the go, receive live updates on itinerary changes or notifications and earn up to two times the amount of points by booking through the app.

CheapOair fees

Service fees for CheapOair start at $50 per fare and apply to all U.S. domestic or international flights. These fees might vary due to special circumstances, including business and first-class airfares or fares for unaccompanied minors. The table below shows CheapOair’s most common service fees.

ServiceFee
U.S. domestic and international flightsUp to $50 per ticket, per person
All hotelsUp to $42 per room, per night
All car rentalsUp to $40 per rental
Vacation packagesUp to $50 per passenger
Business and first-class airfaresUp to $200 per passenger
Alternate dates and nearby airportsUp to $55 per passenger
Unaccompanied minorUp to $100 per passenger

CheapOair FAQ

Is CheapOair trustworthy?

CheapOair is a legitimate travel company that works with more than 500 carriers, including reputable brands like American Airlines and Southwest Airlines.

Does CheapOair have free cancellation?

At the moment, CheapOair doesn’t offer free cancellations. Cancellation fees vary. Cancellation fees are up to $250 for each airline ticket, and hotel cancellations are up to $25 per room.

Still have questions?

Is CheapOair legit?

CheapOair, founded in 2005 in New York City, has a rewards program, competitive fares and an easy booking system. We recommend the company for budget-savvy travelers and customers looking for cheap flights. We like the company’s price-match promise that matches competitor prices. In addition to the ability to manage your account online, the online travel site also provides accessible local guides and travel tips for destinations around the world.

CheapOair Reviews

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    1 featured review
    How do I know I can trust these reviews about CheapOair?
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    Page 1 Reviews 0 - 25
    Verified purchase

    Reviewed June 7, 2026

    Great job great job. They seem effortless the way I had to work online and it came together perfectly. It was great working with this site. Perfect execution, great work all around. I just love the way it came together and worked for me the way I needed it to work perfectly put together. I love the way they work with me and any questions that I had answered. It was perfectly put. Love the way they put it together and needed to give me the satisfaction that I had by working with them.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    Thank you so much for your kind words! We’re thrilled to hear that you had such a seamless experience with us. It’s rewarding to know that our service met your expectations perfectly. Your satisfaction is our top priority, and we’re glad to have answered all your questions effectively. We appreciate you taking the time to share your positive experience and look forward to continuing to support your needs.

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      Customer ServiceStaff

      Reviewed May 29, 2026

      A Comfortable and Pleasant Flight. 877 The cabin environment was clean and welcoming. The seating was comfortable, offering adequate space to relax during the journey. The atmosphere remained peaceful, while the cabin crew were courteous and attentive, regularly ensuring passenger comfort. A Reliable and Well-Coordinated Journey. From departure to arrival, the entire experience was consistent and dependable. Communication remained clear throughout the flight, and everything operated smoothly without any issues. Arriving on time was a fitting end to a well-organized trip.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

      Verified purchase
      Customer ServicePunctuality & SpeedStaffHonesty & Transparency

      Reviewed May 27, 2026

      I was thoroughly impressed with the service provided by Josie at Cheapoair. She went above and beyond to help us during an extremely stressful travel situation and even stayed well past the end of her shift to ensure everything was properly handled. My partner and I were travelling together from Zanzibar to Qatar before continuing onward separately to Canada and Ireland. We were notified that our original flight had been cancelled by the airline. My partner received an alternative flight option almost immediately, while my rebooking was significantly delayed, and travelling together no longer seemed possible. I initially spent over 1.5 hours on chat support trying to resolve the issue and match my itinerary to my partner’s. We believed it had been sorted, only to later find out that the airline had declined the request.

      At that point, Josie reached out to explain the situation and offer an alternate flight option. She advised that there were unfortunately no remaining seats available on my partner’s flight to Qatar. I asked whether it might instead be possible to change his flights to match mine, and from that moment on she truly went out of her way to make it happen for us.

      Josie arranged a conference call with both of us and carefully worked through all of the available options. She stayed well beyond her scheduled shift end time to ensure we could travel together and that everything was fully confirmed before ending the call. This level of care and dedication is rare these days. Throughout the entire process, Josie was professional, kind, calm, and genuinely compassionate. She made us feel like she truly cared about helping us, not just processing a booking. She really went above and beyond, and we are both extremely grateful. Experiences like this honestly restore your faith in humanity a little bit. Thank you, Josie — you were absolutely wonderful!

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      We are so glad you found our service quick and efficient! We appreciate your kind words.

      Verified purchase
      PriceStaff

      Reviewed April 18, 2026

      I appreciate your assistance in informing me truthfully that you could book me on a flight from Baltimore, MD all the way to Cap-Haitien, Haiti. I doubted it at first; however, when I was reassured when I spoke to one of your live agents. The only downside is the cost per checked baggage. I had to pay $240 for two bags weighing close at or close to 100 pounds total. I was even more shocked when I looked at it would cost to check in 3 bags. The total for 3 bags would have been $440. Just outrageously expensive! Nonetheless, I appreciate your service, and wishing you good luck in these tough times.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Thank you for taking the time to share your experience with us. We're pleased to hear that our agents could assist you effectively with your booking from Baltimore to Cap-Haitien. We always strive to provide transparent and reassuring service. We appreciate your feedback on the checked baggage costs, however, Cheapoair, we are the travel agency and have no say in the cost of the bags, as that is an airline policy and charged. We're committed to offering competitive rates,

      Verified purchase
      Staff

      Reviewed April 13, 2026

      This has been a difficult time to create and experience a vacation in Egypt. The cancelation of several previous bookings with Emirates through Dubai, etc. has created stress, but I was able to find flights to Cairo through Europe. I was able to reschedule our Nile cruise. We will not be enjoying the luxury that we had planned on the Emirate flights, but we are still hoping to be able to tour Egypt and the Nile. CheapOair helped me find the flights.

      Thanks for your vote!
      Verified purchase
      Customer ServiceStaff

      Reviewed June 28, 2026

      I got a ticket round trip LAX to IST and return. Needed to change the return date. Before 24 hour of purchasing called Cheapoair. Several times. Every one did not help and were asking $200 but the last one tried his best to help me. I really appreciate his efforts to solve my problem. With patient and caring. Thanks so much for your patience. As I had done back surgery he set the seats too.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Thank you for sharing your experience with us. We're glad our agent was able to assist you effectively and provide compassionate service during your journey adjustments. It's important to us that each interaction is caring and patient, especially under such circumstances. We hope to continue offering you reliable and supportive service in the future. Safe travels!

      Verified purchase
      Customer ServicePrice

      Reviewed June 27, 2026

      Purchasing from here was a lot cheaper than the actual website. The process was streamlined. As a first time user the process was fairly easy. Will use again these services again. At the end of the purchase I liked that I not only received a text confirming my purchase, I also received an email.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Thank you for sharing your positive experience! We're thrilled to hear that you found both the pricing and the process to be seamless and cost-effective. It's great to know that the system was straightforward for you as a first-time user and that you appreciated the prompt confirmations. We look forward to serving you again in the future!

      Verified purchase
      PriceStaffRates

      Reviewed June 27, 2026

      Price seem good then you add on $19.90 for Traveler Assist Classic (which I do not need). Agency Fees (not mentioned) for $46.24 Seat charges, but they need to give you a seat and we do not care...Seat costs $79.00 down to $14.00. NOT DISCLOSED UP FRONT. PRICES WERE BETTER THAN GOING DIRECTLY TO AIRLINE ITSELF.

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      CheapOair
      Response from CheapOair

      Thank you for sharing your experience with us. We are thrilled to hear that our pricing was competitive compared to booking directly. While we aim to ensure clarity in additional charges, your feedback is valuable, and we'll continue improving our disclosures for greater transparency. We appreciate you choosing our service and hope to offer you even more satisfying travel experiences in the future. Safe travels!

      Verified purchase
      PriceRates

      Reviewed June 27, 2026

      The prices were SO reasonable! I found my dream tickets regardless of the headache that would come with it for trying to find deals that everyone would be comfortable for my entire family! Thank you CheapOair!

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      We're delighted to hear you found dream tickets with affordable prices at CheapOair! Your positive words ensure we are meeting your family travel needs. We appreciate your trust in us and look forward to helping with more of your travel plans. Thank you and safe travels!

      Verified purchase
      Sales & MarketingStaff

      Reviewed June 26, 2026

      Agent knowledgeable, very patient and guided me through the whole booking procedure. I'm a regular client of Cheapoair. This is one reason why I use you instead of <Asap ticket.com> Their agent promise the world just to close the sale and turn around to deny what they promised.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Thank you for taking the time to share your experience with our agent. We are pleased to hear that our team provided patient and helpful service throughout your booking. It's wonderful to know we have earned your trust as a regular client. We continue to strive for consistent excellence in our service, especially in comparison to others. Your feedback means a lot and helps us enhance our support further. Safe travels, and thank you for choosing Cheapoair!

      Verified purchase
      Customer ServicePriceStaffRates

      Reviewed June 26, 2026

      I'm happy with the deal and the assistant For booking was very polite, and friendly. I received a better price with the phone call opposed to the website price. I highly recommend CheapOair for traveling. Great Overall Experience!!!

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Thank you for sharing your delightful experience with us! We're thrilled to know our team provided friendly assistance and exceptional pricing. Your recommendation and trust in CheapOair for your travel needs mean a lot to us. Looking forward to serving you on your future journeys. Safe and happy travels!

      Verified purchase
      Sales & MarketingPriceEase of UseRates

      Reviewed June 26, 2026

      Easy to navigate and find a good deal price today which I’m happy. I was looking for a better time then I found one which make it better. Hopefully CheapOAir will offer more discounted price to compete with other travel agency.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Thank you for your positive feedback! We're thrilled that you found our site easy to navigate and were pleased with the deal you secured. We appreciate your suggestion regarding offering more discounted prices and continuously strive to provide competitive options. We look forward to assisting you with your future bookings. Safe travels!

      Verified purchase
      Customer ServiceRatesHonesty & Transparency

      Reviewed June 24, 2026

      My flight was delayed by more than two and a half hours. I didn’t know the reason for the delay until the very last moment, and I wasn’t even sure whether the flight would depart at all. I did not receive any form of compensation for the inconvenience. This was my first time flying with you, and I was disappointed with the experience. Unfortunately, I will have to fly with you again on my return to Miami, and once again I will have to go through Houston before continuing to Miami, even though my preference was to fly direct.

      Based on my experience, I would not recommend you anyone. Throughout the entire booking process and all of my requests for changes, no one showed any real interest in addressing my needs or concerns. I was repeatedly misled. I was even given a flight change that I was told would not require me to leave the aircraft, which turned out to be completely untrue.

      The only thing I wanted was a direct flight from Miami to Dallas. That never happened. Frankly, the level of service I received was extremely poor. Based on my experience, the people responsible for customer service should reconsider whether this is the right profession for them, because the service provided was unacceptable.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.

      Verified purchase
      Customer ServiceStaff

      Reviewed June 23, 2026

      Horrible experience. It was 24 hours before my flight & had not received a check in notice so I called United and did my check in with them. After I had completed my check in I got a message from CheapOair telling me I could check in. I went on your chat feature and said I was checked in already. All I got was a run around telling me I could check in. It was very aggregating and I just finally hung up. With that kind of service, I will never use CheapOair again and definitely won’t recommend you to anyone!!!!!

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.

      Verified purchase

      Reviewed June 23, 2026

      So far, all things are working well. I have travelled this way before and everything was good, so I do not anticipate any problems at this time. Perhaps when the trip is completed, there may be more to say.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

      Verified purchase
      Customer ServiceStaff

      Reviewed June 23, 2026

      We had a family emergency that necessitated rebooking our international flight. I called CheapOair for help. Luckily, Alex was assigned our case & he was WONDERFUL! He calmly explained our options & provided ideal solutions for us to save our vacation. I cannot express enough gratitude to this fine man & your company for making a terrible situation a pleasure to solve. CheapOAir has a customer for life! Thank you.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.

      Profile pic of the author.
      PriceRefunds & PayoutsTransparency

      Reviewed June 22, 2026

      My daughter was traveling alone and is a nervous flyer. I paid extra for a specific seat to give her some comfort and security. Upon boarding, someone else was occupying the seat because the change had apparently never updated in the system. Both companies refunded the charges, which I appreciate, but the stress and anxiety this caused a solo traveler cannot be refunded. Families and passengers with anxiety should be aware that paid seat assignments may not always be honored.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Unable to validate reservation for review.

      Profile pic of the author.
      Customer ServicePunctuality & SpeedRefunds & Payouts

      Reviewed June 22, 2026

      I booked a flight on April 18, 2026. I drove two hours and showed up at the airport for check-in, only to be surprised that the ticket I booked and paid for was in someone else's name. Till now to this date my $860.13 was never returned! Long wait times on the phone and being passed from department to department. No resolution till now June 22, 2026.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Unable to validate reservation for review.

      Resolution In Progress
      Verified purchase
      Sales & MarketingPunctuality & SpeedStaff

      Reviewed June 22, 2026

      Easy flight search and pay. At the start, the only thing is that I was not sure about seat selection choice and baggage allowance. I was able to understand it later. I do have a question regarding discount for seniors. I did see a link for that. Thank you.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

      Verified purchase
      Staff

      Reviewed June 20, 2026

      Jasmine did just wonderful on her end and went above and beyond. She was very much looking forward to helping us with this process and we are very thankful for her continued support….

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      We're glad to hear that our agent was helpful, courteous, and friendly while assisting you with your booking. We appreciate you sharing your positive experience!

      Verified purchase
      Contract & TermsPriceRates

      Reviewed June 19, 2026

      CheapOair offers great fare deals, but I found the booking experience frustrating. Several times, I selected a flight only to have the price or options change when I went to confirm. In some cases, when I tried to upgrade, I was told the option was no longer available. I noticed this happened more frequently with itineraries that used different airlines for different segments, such as one airline for the outbound flight and another for the return.

      What I found most disappointing was the cancellation policy. I was charged a substantial fee for canceling within 24 hours of booking, and this fee was not clearly disclosed before completing the purchase. Most other travel websites honor the 24-hour cancellation window without charging additional fees, so this came as an unpleasant surprise. There are definitely good deals to be found on CheapOair, but travelers should pay close attention to the fine print and be aware that availability, pricing, and cancellation charges may not be as straightforward as expected.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.

      Verified purchase
      Customer Service

      Reviewed June 19, 2026

      Booking these flights has been one of the worst experiences booking flights of my life. I do not recommend using this company. I am unable to select a seat or add carry-on luggage. I have had in excess of 20 emails since promoting hotels, cars, etc.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.

      Verified purchase

      Reviewed June 19, 2026

      I can't se the details of my back home itinerary?? Why it's too hard to find the details but you keep asking about a review. Even the review process is too maybe rigged it keeps telling me it is too short maybe because of the 2 stars???

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.

      Verified purchase
      Customer ServicePrice

      Reviewed June 19, 2026

      Worst company ever. Added fees after the trip was booked. Had to change the date because the airline and CheapOair don’t work together. Customer service called back didn’t speak any English and charged extra fees.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.

      Verified purchase
      Customer ServiceStaff

      Reviewed June 18, 2026

      Troy who helped me booked over the phone was very courteous and professional. He listened to my requests, clarified and explained in details. He provided various options to help with my choices. I am happy with the service I received.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      12 We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.

      CoveragePrice

      Reviewed June 17, 2026

      I purchased a return flight from Canada to the Philippines. I purchased the add-on insurance to cover everything. I needed to change the date for the return flight. I was charged $450CAD for the change and was told the add-ons were transferred also. I just inquired about extending my stay and found out there is no insurance carried over. Prepaid seat selection was not carried over and told flight was not able to change or cancel without total loss. The first flight was fine. Be careful and be sure of your dates as it's not easy to change and expensive. Save your money on the insurance as nothing is covered. You can't contact them either unless you are a resident os the US.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Unable to validate reservation for review.

      Verified purchase
      Customer ServiceStaff

      Reviewed June 17, 2026

      Whenever I am looking for a flight, I always go to CheapOair for flights. Whenever I have a question or need assistance on placing a flight, they are all so helpful and patient with me. For their customer service assistance is what keeps bringing me back time again and again. I get much better customer service then anywhere else.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Thank you for your wonderful feedback! We're delighted to hear that our team consistently provides the support and care you value. It's great to know that our customer service brings you back time after time. We look forward to continually assisting you and ensuring your flight searches are smooth and convenient. Safe travels!

      Verified purchase
      Customer ServicePriceStaffRates

      Reviewed June 16, 2026

      I have been using CheapoAir for many years and very pleased with the service. Sometimes I use the CHAT feature and have had success with several online representatives. I always find cheap tickets and sometimes prices can vary in days if you are flexible.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Thank you for the positive feedback on our services and your consistent loyalty through the years. We're thrilled you find our search options helpful and value the flexibility in pricing. It's wonderful to know that our chat team has been supportive. We look forward to continuing to meet your travel needs with great service and affordable options. Safe travels!

      Verified purchase
      PriceStaffRates

      Reviewed June 15, 2026

      I love it, easy to understand. It is safe. Lots of flights to choose from. Affordable flight rates. Very accommodating to your preferences. Hassle free, and nothing for them to improve. I will travel with CheapOAir again. Thank you.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      Thank you for sharing your positive experience with us! We're delighted to know that you find our services easy, safe, and accommodating to your needs. Your appreciation means a lot and it keeps us motivated to offer inclusive travel experiences. We look forward to welcoming you on many more trips with CheapOAir. Safe travels!

      Verified purchase
      Coverage

      Reviewed June 13, 2026

      They were not flexible in fixing my departure date so now, I have to spend extra money in order to get that changed. It wasn’t a good experience. I should’ve just went through American Airlines.

      Thanks for your vote!
      CheapOair
      Response from CheapOair

      I'm sorry to hear about your experience with changing your departure date. We strive to offer flexibility but recognize we may not have met your expectations here. We appreciate your feedback as it helps us improve. If there's anything further we can do, please reach out via our support channels. Safe travels, and thank you for making us aware of this situation.

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      CheapOair Company Information

      Company Name:
      CheapOair
      State/Province:
      NY
      Country:
      United States
      Website:
      www.cheapoair.com