CheapOair Reviews
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About CheapOair
CheapOair allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. CheapOair strives to provide the best customer service to help customers through the booking experience.
Visit www.cheapoair.com- Great fares and travel deals
- Price-match promise
- Earn up to 2x points with app
- ClubMiles rewards program
- Cancellation fees
- Nonrefundable tickets and fares
Helpful Reviews
What is CheapOair?
CheapOair partners with more than 500 carriers, including Air France, Spirit Airlines and United Airlines, to provide customers with affordable, budget-friendly travel experiences. The online travel site makes it easy to compare flight, hotel or cruise options and book them at your leisure.
How does CheapOair work?
Signing up with CheapOair's ClubMiles rewards program lets you manage your travel, check previous transactions and track flights directly from your account. Members also have the added perk of earning points on every $1 spent.
CheapOair lets you access inexpensive flight deals from over 500 airlines in more than 30,000 domestic and international locations through its online booking system. The company also partners with hotels, motels and resorts to provide stays. You can get additional savings with Enterprise, Alamo and Budget through CheapOair.
The CheapOair app lets you access flights, hotels, car rentals and deals from an iOS or Android device. Customers can manage their travel on the go, receive live updates on itinerary changes or notifications and earn up to two times the amount of points by booking through the app.
CheapOair fees
Service fees for CheapOair start at $50 per fare and apply to all U.S. domestic or international flights. These fees might vary due to special circumstances, including business and first-class airfares or fares for unaccompanied minors. The table below shows CheapOair’s most common service fees.
| Service | Fee |
|---|---|
| U.S. domestic and international flights | Up to $50 per ticket, per person |
| All hotels | Up to $42 per room, per night |
| All car rentals | Up to $40 per rental |
| Vacation packages | Up to $50 per passenger |
| Business and first-class airfares | Up to $200 per passenger |
| Alternate dates and nearby airports | Up to $55 per passenger |
| Unaccompanied minor | Up to $100 per passenger |
CheapOair FAQ
Is CheapOair trustworthy?
CheapOair is a legitimate travel company that works with more than 500 carriers, including reputable brands like American Airlines and Southwest Airlines.
Does CheapOair have free cancellation?
At the moment, CheapOair doesn’t offer free cancellations. Cancellation fees vary. Cancellation fees are up to $250 for each airline ticket, and hotel cancellations are up to $25 per room.
Still have questions?
Is CheapOair legit?
CheapOair, founded in 2005 in New York City, has a rewards program, competitive fares and an easy booking system. We recommend the company for budget-savvy travelers and customers looking for cheap flights. We like the company’s price-match promise that matches competitor prices. In addition to the ability to manage your account online, the online travel site also provides accessible local guides and travel tips for destinations around the world.
CheapOair Reviews
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- 4,968,998 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 17, 2026
The app is so convenient and easy to use. I have now booked three international trips and two domestic flights and am loving this app and booking platform!
Thank you for sharing your wonderful experience with our app! We're delighted to hear that you've found it convenient and easy to use for booking both international and domestic trips. Your excitement and satisfaction truly motivate us to continue providing a seamless and enjoyable booking platform. We look forward to assisting you on many more adventures ahead!
Reviewed Sept. 28, 2026
I would like to extend my gratitude to Libin. I was having a rough day and he turned that around by being compassionate, understanding, empathetic and complimentary which was greatly appreciated plus he has a terrific sense of humor. If it was anyone else I’m fairly positive that they would not compare to Libin's amazing attitude and his ability to change my negative attitude into a positive one. Your company is lucky to have such a valuable employee. He’s not one in a million, he’s one of a kind. He swooped in with his super hero cape and saved the day. He deserves a raise and some praise. Thank you X infinity Libin. 🤗
Thank you so much for your uplifting feedback about Libin. We are delighted to hear that he turned your day around with his compassion and understanding, complemented by his humor. Our team is indeed fortunate to have such an exceptional individual whose dedication can genuinely make a difference. We will certainly pass on your kind words to Libin, celebrating his outstanding contribution. Your gratitude means a lot to us, and we look forward to continuing to provide you with stellar service. We appreciate your sharing, and thank you a thousand times over!
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Reviewed Aug. 4, 2026
I’ve been using the CheapOair app for many years. I’ve never had any issues with it only when I’ve had a call back from CheapOair claiming they are representative for CheapOair agencies and trying to scam me by many different ways. For example they calling me out and saying that my birthday was wrong and I need to change it. It will be cost me between 150 to 250$ which is lie because I have a copy of my booking information… secondly they tried to selling me an insurance policy for anything happening within cancellation or missing luggage or missing flight or changing flights. You named it and they were going to charge you a cheaper price from the app and after I pay I will find out it’s only for 24 hours. No more..
So the best way never answered any phone or never call back for questions.. The best way is to book on the app by yourself and take a copy and you will be safe and satisfied from these agents. Scammers who are ripping people off.. They are not professional agents and they are not trustworthy agents and I don’t know how a company like CheapOair hired them for work.. My advice I would ask a CEO of the company to check their professional qualifications before hiring them and thanks.
We appreciate your ongoing trust in using our app, and your concerns are important to us. CheapOair takes security and professionalism very seriously, and incidents you described about unverified calls are alarming. We would advise directly booking through our app or online to ensure only official communications and pathways. We are committed to upholding a safe and efficient process and deeply apologize for any unsettling experiences you've had. Please reach out through our official support channels for further assistance.
Reviewed July 27, 2026
When I input my research for a flight from my home to Atlanta, several prospects came on the screen along with a box said, ‘this one is only by phone.” So, I dialed the number and reached a Gentleman named “CHENG”. I asked him if I had different time slots for the flights (because the ones on the page were going to cause hardships getting to and from both airports due to rush hour traffic). Cheng was attentive to my needs and found me just the right time slots for the round trip I was trying to book. And to beat it all; it was cheaper than any of the other flights I was seeing with the bad flight times!
He was so helpful in getting me booked and helping me note all the important information I would need (i.e.: confirmation#, booking #, and ticket #) to make it away and back home with the proper information in my hands instead of waiting for any of my devices; that always fail me at the wrong times. He was a true GEM of an employee. I hope he is acknowledged and appreciated for his professionalism.
Respectfully,Jody
Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.
Reviewed July 22, 2026
I have used Cheapoair on several of my trips to Africa since 2020! Only had one problem in 2021, bought insurance but it didn't pay, was flying KLM with my son! Rules had changed and didn't know it! In 2020 I got my visa on arrival in Nairobi on arrival! But in 2021 or 2022 I was required to have visa before boarding KLM, in Houston! Didn't know about it until time to board! So KLM showed a no show and insurance didn't pay the $2,800 for our tickets. My experience with CheaPoair has otherwise been great!
Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.
Reviewed July 1, 2026
Well...I started the booking last night after midnight. I worked my way through the segments of my booking, processing which add-ons to take, and finally reaching the payment portion of the process. Unfortunately, I didn't UNLOCK any of the CCs I tried to use to pay for the flights scheduled until this afternoon. I called and spoke with one of your representatives about the error on the above-referenced order number, and they said the flights were no longer available at the originally quoted price.
I rang off, went to the website, rescheduled the flight segments, prepared to pay with an UNLOCK CC, but the algorithm advised that an exact duplicate of the newly scheduled flight plan already existed, and the CC payment method was declined; did I wish to use a different payment method? YES!!!! The link took me to the original schedule that had the original pricing. I changed the CC to be used, and booked the itinerary, including car rental. THANK YOU, THANK YOU, THANK YOU!!! CheapOair is my new Best Friend.
We're happy to hear that you found our online reservation process easy and the service very nice. Thank you for your positive feedback; we appreciate it!
Reviewed Sept. 28, 2026
Nice, easy and fast and also not very cheap, but much better. Now see how’s my trips. Hope nice and happy trip with my parents without any problems.
Thank you for sharing your positive experience with us! We're delighted to hear that you found our service nice, easy, and fast. It's wonderful to know that you're optimistic about your upcoming trip with your parents. We hope it turns out to be as enjoyable as you anticipate. Should you need any assistance along the way, we're here to help. Safe and happy travels!
Reviewed Sept. 28, 2026
Morgan, the gentleman who helped me with the purchase of my tickets, was more than pleasant, helpful, professional, and an asset to your company. He was thorough while explaining the details of my flight.
Thank you for sharing your wonderful feedback! We’re thrilled to hear that Morgan provided pleasant, professional, and thorough assistance with your ticket purchase. It’s fantastic to know that he was able to explain the flight details clearly, ensuring a smooth experience. Our team strives to offer excellent service, and your kind words reinforce our commitment to delivering top-notch support. We look forward to serving you again in the future!
Reviewed Sept. 28, 2026
Kai is very knowledgeable and was extremely helpful. He answered all our questions and explained everything clearly for us.
Thank you for sharing your wonderful feedback! We're thrilled to hear that Kai provided you with knowledgeable and clear assistance, answering all your questions thoroughly. It's fantastic to know that his support made a positive impact on your experience. We look forward to serving you with the same level of excellence in the future.
Reviewed Sept. 28, 2026
Got a cheaper flight but once you book it's just an experience filled with click baits.
We sincerely apologize for the experience you encountered after booking your flight. We strive to offer transparent pricing and a straightforward booking process, and it's concerning to hear about the issues you've described. Your feedback is invaluable, and we will ensure it is shared with the appropriate teams to prevent similar experiences in the future. If you have any further details or require assistance, please do not hesitate to reach out to our support team. Thank you for bringing this to our attention.
Reviewed Sept. 27, 2026
Very helpful & courteous young lady. Assisted me in upgrading an existing booking.
Thank you for sharing your experience with us! We're thrilled to hear our representative provided you with courteous and helpful assistance while upgrading your booking. Ensuring a smooth and positive experience for our customers is our top priority, and your feedback is greatly appreciated. We look forward to continuing to serve you in the future.
Reviewed Sept. 27, 2026
I am truly disappointed with my recent experience with CheapOair. I purchased our tickets almost 5 months ahead. Shortly after purchase, I get a notification that my itinerary has had changed and I needed to confirm the flight or change it. The change added hours in layover time! I find some with similar travel time fitting our needs however, in order to change flights, I have to pay the difference!!! Or accept the itinerary with the added layover time, which is what I ended up doing.
Now I am trying to add my luggage, and they are having trouble because there are connecting flights and due to the initial itinerary change. Best they have been able to do is tell me that I need to speak with the rep at check-in. This whole process has wasted hours of my time and will continue to take hours off my trip through the added layover time. What is supposed to be a joyful and memorable event for my family has started with much frustration for me. The reps I have spoken with have not been able to help me, but I do appreciate their politeness.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 27, 2026
Thank you for making it easy to book. your prices do not change when you click on the selected travel date. like other companies do. I have many years of booking through your website, I am very pleased with your service. Thank you one more time for your services.
Thank you for sharing your positive experience with us! We're thrilled to hear that you find our booking process straightforward and appreciate our consistent pricing. It's wonderful to know that our service has met your expectations over the years. Your continued trust and satisfaction mean a lot to us, and we look forward to serving you in the future. Thank you once again for your kind words!
Reviewed Sept. 27, 2026
It's really a hide and seek game trying to book with CheapOair. My experiences have always been the same hassle. I pick a travel date, pick a flight, complete the payment and then I find our that I have somehow along the way been booked for another date. Then you give me an opportunity to revert to my original chosen date for a fee. REALLY????
We apologize for the difficulties you experienced while trying to book with us. The issue you described regarding the change of travel dates during the booking process is concerning, and we understand how frustrating this must be for you. Please know that our team is actively working to resolve any technical glitches to improve your experience. We are here to help, and we encourage you to reach out to our customer service team for immediate assistance in addressing this issue. Thank you for bringing this to our attention.
Reviewed Sept. 27, 2026
The best app ever. 10/10. Always transparent and straightforward. I love it.
Thank you for sharing your fantastic feedback! We are delighted to hear that you find our app transparent and straightforward, and we couldn't be happier that you rate it 10/10. Your enthusiasm inspires us to continue enhancing our features and providing you with an exceptional experience. We look forward to continuing to meet your expectations in the future!
Reviewed Sept. 26, 2026
Will never use CheapOair again. Additional charges are baloney. I had to initiate updates to my itinerary when it should have come from CheapOair not me looking up the individual flights.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 25, 2026
Jasmine helped me with getting a fair price for my tickets, she was a great help and very professional. I recommend her for anyone who is having trouble with booking plane tickets.
Thank you for sharing your wonderful feedback! We're delighted to hear that Jasmine was able to assist you professionally and help secure a fair price for your tickets. Your recommendation is truly appreciated, and it’s fantastic to know that she made your booking experience smooth and stress-free. We look forward to assisting you with your future travel needs!
Reviewed Sept. 25, 2026
Whatever you do be sure to purchase your ticket with insurance because if the airline cancels your flight CheapOair will not refund. I booked round trip flight and before leaving the airline canceled the flight to my destination and I had to take up the issue with Cheap.... I had to cancel the trip because I had a meeting that morning and it made no sense to go because there wasn't another flight to get me to my meeting. Cheap... said that they would refund me for the departure flight but not the return flight. Please don't book with this company.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 25, 2026
Good deal and nice conversation and helpful to the customer.
Thank you for sharing your experience! We’re delighted to hear you received a good deal and enjoyed a helpful conversation. Providing excellent customer service is our priority, and your feedback is greatly appreciated. We look forward to assisting you in the future.
Reviewed Sept. 25, 2026
CheapOair is just phenomenal. I will use CheapOair anytime and every time.
Thank you for your fantastic feedback! We’re thrilled to hear that you consider CheapOair phenomenal and choose to book with us every time. Your trust and satisfaction inspire us to continue delivering exceptional service and great travel experiences. We look forward to serving you again in the future!
Reviewed Sept. 24, 2026
Good and easy to use, I like the website, but I would suggest a group, maybe on WhatsApp for help.
Thank you for sharing your feedback! We're delighted to hear that you find our website good and easy to use. We appreciate your suggestion about creating a group on WhatsApp for additional help and will certainly consider it as we strive to enhance our customer support services. Your input is valuable and helps us in our efforts to provide a better experience. We look forward to assisting you in your future needs!
Reviewed Sept. 24, 2026
Your support staff was very good in explaining the add on benefit of the Support package.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 23, 2026
Very pleased and happy; very simple and easy. I was able to book with no problem.
Thank you for sharing your positive experience! We're delighted to hear that booking with us was simple and easy for you. Ensuring a hassle-free process is important to us, and it's wonderful to know we met your expectations. We look forward to assisting you with your future needs!
Reviewed Sept. 23, 2026
I have good experience with this company, keep doing good job, Ayibobo!
Thank you for sharing your positive experience with us! We're delighted to hear that you had a great experience and appreciate your support. We will continue working hard to provide you with exceptional service. Ayibobo!
Reviewed Sept. 22, 2026
This is a great company with great deals; I always purchase my tickets to flights. I will highly recommend.
Thank you for your great feedback! We're thrilled to hear that you consistently enjoy our deals and trust us for your flight purchases. Your recommendation means a lot to us, and we're delighted to know we can continue to meet your expectations. We look forward to serving you again in the future!
Reviewed Sept. 22, 2026
Amazing how all the extra charges were not told to me before booking, baggage, seats, I guess that's how you make your money.
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the unforeseen charges for baggage and seat selection. We strive to provide clear information during the booking process, and your feedback helps us improve transparency. Please reach out to our customer support team directly so we can assist you with any further questions or concerns you may have about your booking.
Reviewed Sept. 22, 2026
Fast and No Problem and convenient service. Will recommend my friends and family.
Thank you for sharing your positive experience! We’re thrilled to hear that you found our service fast, convenient, and trouble-free. Your recommendation to friends and family means a lot to us and reaffirms our commitment to providing exceptional service. We look forward to assisting you with your future needs!
Reviewed Sept. 22, 2026
I always get 'review your itinerary" emails. Like that I don't have to go hunting for it.
Thank you for your feedback. We’re glad to hear that our reminder emails for itinerary reviews are helpful to you. It's important to us that you have convenient access to your travel information. Should you have any further suggestions or need additional assistance, please feel free to reach out. Safe travels!
Reviewed Sept. 21, 2026
I'm recommend. Everything good. I'm like this service. Thank you.
Thank you for sharing your positive feedback! We’re delighted to hear that you had such a satisfying experience with our service. Your recommendation and satisfaction are important to us, and we’re thrilled to know everything met your expectations. We look forward to continuing to serve you in the future. Thank you once again!
Reviewed Sept. 21, 2026
Easily done. I had no problems and was given several good selections at a fair price.
Thank you for sharing your positive experience with us! We’re delighted to hear that you found our options hassle-free and fairly priced. Your satisfaction is our top priority, and it’s wonderful to know we could meet your expectations. We look forward to serving you again in the future!
Reviewed Sept. 21, 2026
The service was absolutely terrible. I will be canceling my membership with you.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 20, 2026
What can I say? Words cannot describe the knowledge and the service and the patience I received, the kindness, talking to me very clearly, making sure I understood all the information provided. 20000 percent experience.
Thank you for sharing your amazing feedback! We're thrilled to hear that our team provided you with an outstanding level of service, clear communication, and patience. It's wonderful to know that you felt supported and well-informed during your experience with us. Your exceptional satisfaction encourages us to continue delivering top-notch service. We look forward to assisting you again in the future with the same dedication and care.
Reviewed Sept. 19, 2026
This agency tried to pressure sales. They took out their payment. Immediately. They gave it back in payments. Avoid this scam company. They should be put out of business. Everyone Avoid this travel agency. Read the real reviews. My bank they paid me back in payments. I hope and pray this company goes out of business. I left it in God's hands.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 19, 2026
Excellent communication by phone with customer service. He solved all our concern. But one thing he convinced us to pay $81.90 to cover any future rescheduling, but We found an extra $39.90 that we didn’t agree. Pls try to cancel this payment of $39.90.
Thank you for taking the time to share your experience with us. We are pleased to hear that our customer service provided excellent communication and was able to address your concerns effectively. Regarding the additional $39.90 charge, we understand the importance of transparency and apologize for any inconvenience this has caused. Please reach out to us directly, and we would be happy to assist you in resolving this issue promptly. Your feedback is invaluable in helping us improve our service, and we appreciate your patience and understanding.
Reviewed Sept. 19, 2026
Very friendly service and very helpful. Good follow up, and made sure all details were taken care of.
Thank you for sharing your wonderful feedback! We're thrilled to hear that our team provided you with friendly and helpful service, including a thorough follow-up to ensure all your details were attended to. Your positive experience is important to us, and it reinforces our commitment to delivering exceptional customer support. We look forward to assisting you with any future needs.
Reviewed Sept. 19, 2026
The customer service called me after reservation and charged me for seats to be near each other for a family of 4.. But once I checked in the seats were not together.. They just call to charge you for nothing... Never use their service again... Totally disaster service.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 19, 2026
Easy and fast booking. Do need an information base traveling international paperwork.
Thank you for your feedback. We're pleased to hear that you found the booking process easy and fast. For international travel, having access to thorough information is crucial. We recommend checking our online resources or contacting our customer service team for detailed guidance on required paperwork. If you need any further assistance, feel free to reach out. We're here to help ensure you have a smooth and informed travel experience.
Reviewed Sept. 18, 2026
I will never use CheapOair again - honestly I have never had to write a negative review on any other platform. They were absolutely no help and so unaccommodating. I bought 3 tickets to GA, and unfortunately 1 person has to cancel. There was no option besides cancelling all tickets & having to repurchase 2 for triple the price. Sadly I won’t ever be using cheapoair again… I should have known by their name! My mistake.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 18, 2026
Excellent help canceling and receiving refund and rebooking. Very pleased with customer service. We had car trouble and they were very helpful.
Thank you for sharing your positive experience! We're delighted to hear that our team was able to assist you effectively when you encountered car trouble, helping with canceling, rebooking, and processing your refund. Providing attentive and helpful customer service is our priority, and your satisfaction means a lot to us. We look forward to supporting you in the future, should you need any further assistance. Safe travels!
Reviewed Sept. 18, 2026
If I could provide a zero star, I would avoid this company at all costs. Do not book through them. They are idiots. You are better off going with a major airlines. Do not waste your time money or energy on this company. We ordered a ticket for my son to come back to the United States and then we tried to change the date to earlier. I spent over three hours on hold after being told that the change will be easy and I paid the difference and then after a three hour hold, I was told they could do nothing and that the airlines would not allow the change. Thanks so much CheapOair for wasting three hours of my life. I will never use you again and I would urge anyone who’s looking for airfare to avoid you at all costs. You’re not worth the price.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 18, 2026
Was a very good, simple process. Very polite and thorough.
Thank you for sharing your feedback! We're thrilled to hear that the process was simple and that our team was polite and thorough. Providing a smooth and courteous experience is important to us, and your positive comments are greatly appreciated. We look forward to assisting you again in the future.
CheapOair Company Information
- Company Name:
- CheapOair
- State/Province:
- NY
- Country:
- United States
- Website:
- www.cheapoair.com
