CheapOair

I have used CheapOair on a couple of occasions in the past and while I found their airfares to be competitive, I was never pleased with their Customer Service. My view has since changed and I now have great respect for their Customer Service. I certainly think they are one of the best in the business when it comes to Customer Service. The flight I booked with them was cancelled. They informed me about this cancellation, but went much further by processing the refund without any need for me to follow up with them. This was truly superb and a true lesson in excellent customer service. They did not offer any excuses or give me any runaround. They just did right by me, their customer. Contrast this with another travel agency with whom I had another cancelled flight. After 3 months, I am still unable to reach them by phone or email, and I am still waiting to hear whether they will refund me.

Excellent Customer Service During Trying Times. I have used CheapOair a number of times because they save me time searching for flights. We have always had good experiences domestically and internationally. This time, I had a flight booked for March 20-23. Due to concern over coronavirus and multiple places at my destination closing, I needed to reschedule. I waited online for a large volume of time before I was first in queue. Once it was my turn, I dealt with two different representatives, Whitney and Dewey, who were professional and friendly despite what must have been very frustrating working conditions. Whitney offered to cancel my flight for a voucher but when I asked to reschedule it for a later date, Whitney willingly helped to make it happen. They passed me to Dewey who had the forethought to mirror travel times I had originally booked which worked perfectly for the future date as well.

The agent was outstanding in every possible way. To the point I asked to talk to her supervisor at the conclusion of the call. I have over 60,000 points with Southwest Airlines. I actually called CheapOair by accident. I all but hung up when I realized my mistake. Glad I didn’t. It was a wonderful experience regarding the agents knowledge and patience. I have called CheapOair before, but this time it was noticeable for all the right reasons. For one, communication and understanding was not a issue.

Yesterday, 01/19/20, via laptop I was processing a flight for my granddaughter who will be 16 before her flight. I was prompted to contact a CheapOair agent. I did and was connected with Agent Kenneth. I explained to Kenneth I was trying to fly my Granddaughter alone from OKC to OGG during her school break. Kenneth explained to me for an unaccompanied minor safety he needs to search for the most direct flight, contact the airline for their specific guidelines, and to confirm her seats. Kenneth then put me on hold and returned after a few minutes with a Safer Round Trip 1-Stop Flight from OKC to OGG versus a 2-Stop less expensive flight that I had tried to book. I agreed with the 1-Stop Flight Selection because I could see/understand the safety benefits for my Granddaughter and I thanked Kenneth for this.

My family and I are traveling to Spain for the month, from May to June. Let me just state, traveling for me represents heighten anxiety as long flights can be very, very uncomfortable. Which is only second to the frustration associated with haggling over the best airline ticket price, and the amenities. I have been using Cheap-O-Air for the past three years for Three very distinct reasons; First, I always find the flight I am looking for. Second, there is no significant haggling over the fare. Finally, the courtesy and professionalism of your representatives.

This time, I got a very kind and knowledgeable customer service agent who didn’t have to ask me the same questions over and over. When he asked how he could help I told him I had 3 issues. When we got 2 resolved he reminded me that I had another. He was easy to talk to and did everything he could to make my experience pleasant.

Purchased my ticket December 31ST 2019 to Amsterdam from Chicago, also paid the extra fees for insurance. During this crazy pandemic I realized that most likely the trip wouldn't happen. But I wanted to play it out. In March my flight was cancelled upon the ban of U.S and Europe travel. Soon After I went ahead and requested a refund, I can tell you my experience has been hell ever since. The status of my refund has been in process for almost 7 months now. I've called customer service over two hundred times also have the records.

This is the worst. I booked a ticket with CheapOair in last March, and the flight was cancelled by airlines due to coronavirus. Total price of the ticket was more than $4200.00. When I asked for refund they gave me only $3100. More than $1000 gone. It’s pure robbery. I called the airline. They told me they were not charged these much money for cancellation fees. I asked for the receipt in CheapOair for knowing what are the ways they cut my money, No receipt yet. Please, don’t go with CheapOair. They are purely a robbery company.

I had to put my original flight on hold due to the coronavirus for July 7, 2020. I rebooked it on 9/19/2020 for Dec 22 to Dec 31 going to Colorado Springs. This was my original destination. I have in hand a letter from CheapOair that I would not have to pay a re-booking fee. Well-----I have been charged $100 for this process and have called to try and correct this but to no avail. (I do not owe this to my knowledge) Also, separate booking for my husband Danny ** booking #** was charged a $100 re booking charge.

After searching so many websites as the prices were rising, I contacted CheapOair to check on prices not listed and spoke with Shasta. She found many options as I tried to see if flight times or price were most important. She patiently helped me even offering a coupon which finally sealed the deal.