The help I got when I called CheapOair was great. Totally made a difficult reservation simple and quick... Found me a great deal on flights with multiple departures and the same flight back for all of us. I was stressed and they took all that away and now I am excited for our Xmas trip to Park City, Utah. Thank you very much for your assistance.
I would like to start with saying thank you for making the ordeal of getting the trip planned and priced and booked and confirmed down to having my seat #s assigned and wheel chairs at the major airports. I cannot think of a single time in my sixty years on this planet that it has ever gone so comfortably It was actually enjoyable. I will come to CheapOair from now on for all my travel needs. Thank you all.
Recently, I booked a flight incorrectly. Within an hour and a half I realized my mistake. I called customer service # And was pleasantly surprised to get an agent that was OUTSTANDING! He reassured me that he would take care of it, and he did. He rebooked me on a flight that was correct, and confirmed a refund on my previous purchase. It took a little while, which is understandable, but all along he made me feel he was really devoted to the needs of the passenger. Thank you for having such quality customer service personnel!!!
I hesitated before I booked my ticket but because I read a lot of positive review, I made a bet on CheapOair. The following day, I called to reschedule my ticket. The customer service are so polite, helpful, and quick. I have to pay $50 to do so but I don't feel regret at all because of their wonderful service. I haven't write review about any company before, but this time I was too impressed.
I was very pleased with the gentleman from CheapOair who helped to arrange my trip to Palm Springs, CA. He was very helpful and very informative about the trip. I will purchase my next trip through CheapOair because of this experience.
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First, your website is absolutely excellent - easy to understand, navigate, and use - provides more than adequate detail regarding potential flights. Booking is easy. Then when issues arise your customer support staff is superb - I had occasion to contact the staff twice and each time the response was complete and comprehensive (and accurate as well!).
I've had very good experience with this airline representatives. They all are excellent in their help for making my flights full of great omens. I like to thank those whom was very polite, and knew exactly what I needed as I'm on a budget. Questions was answered. They knew how to eliminate problems I was having. They solved all. Thanks again for services in my trying to fit things into my budget.
I am not very good with computers, but still decided to do my booking to Las Vegas through the "thing". Well, big mistake! I tried and tried and finally gave up and thank God there was this wonderful associate of CheapOair on the other side of the line to get me out of the mess I had created! He walked me through the labyrinth of clicks and hold and behold, got out of the mess! Thanks person on the other side of the line!! It was a pleasure.
I really appreciate what you did in finding better deals and prices for me. The persons that help me were very professionals when they told me the dates I want were not available. Right away they find me even a better deal, saving me money, which is great. I been using CheapOair for three years and I am very happy with your service. I want to thank everybody that help me. Thank you very much, and I will keep using your service for long time, and will recommended to everybody I know.
The agent who helped me was extremely helpful... He was thorough, gave me options and clearly explained the pros and cons... He was timely and patient in addressing my queries... I would strongly recommend the company. Very professional, resulting in a customer delight.
I was pleasantly surprised at the completeness of the website search for low cost flights. The booking process was painless and as easy as making the same reservation on an airline site. Later, I had to change the reservation and the agent was helpful and polite as well.
The service was excellent. I spoke with 2 representatives as I made my decision. Both were courteous, informative and patient. I will recommend this site to all my friends. I made an earlier trip with Cheapoair in the spring and was very pleased.
So I called in expecting for some serious waiting time. Didn't happen. 3 or 4 minutes max. Greg answers. Very nice to talk to. Very professional. He gave some options and was very easy to talk to. Made sure I had the flight that worked for me. Was very impressed with the help I got. Thank you for asking. I will recommend you to my friends. Thanks and good day.
During our vacation, we discovered that we made a booking error, departing from the wrong airport, and needed to change the reservation. We contacted CheapOair and spoke with Agent Alexiana. She was the best... She gave us options, spent time researching flights, waited for us to work things out and booked us on a flight from the correct airport. She was understanding, thoughtful, competent and resolved our problem in the best, most affordable way. We are grateful for the help she gave.
The reason I gave 3 stars was only because 3 days after I booked my flight was that I got an email saying my flight had changes. I agreed to the changes and they sent me an email saying it was accepted or confirmed one, with a confirmation number of **. When I check for the changes on my email they showed the exact times and flight number that my original flight showed. So I had to call CheapOair back to see if they really changed. They informed me that they did and even though the updated flight shows the same times it is actually different... Right now I have been so confused in making the flight reservations that I'm afraid I'll be stuck in Columbus Ohio when I get ready to return from Ohio. And I don't understand what I need to do or check in on my flight 24 hours ahead of time.
Factual basis uncertain
Why CheapOair did not give me options to choose returning flight within three hours laid over, but only next day after 26 hours laid over? Why my sister has to pay extra money for fixing it? The agent is good as a salesperson, for increasing companys money. By the end we been happy to resolve the problem. But still it is no fair doing that by paying extra. Go fix the purpose "mistake".
Young lady who rang me back when the online attempts kept timing out she was extremely helpful ensuring we were able to book the fares. Confusing to say the least as we are in Australia and we’re attempting to book for relations coming from U.K. to Aus. Great service and understanding top marks to this young lady.
I always book my flight domestic/international with CheapOair cause they are very helpful and they are always try their best to find a very good deal. They are so professional and accommodating and they answer your call right away. You don't need to wait. I'm 100 percent satisfied. That's why I recommend to all my family and friends.
People are hard to understand. Very noisy background. Indicated on bookings that I was a female. Called to resolve and was told to call the airlines direct. Told them to resolve or I would cancel booking. Ask for a supervisor and was put on hold for 10 minutes. Finally resolved issue on one booking, but not the second one. Emailed and ask for corrected confirmation, no answer. Not sure if I will ever use again.
I have a hard time purchased my tickets online in your web page but was great to receive a call from your customer service and help me to finished everything also to reserve my seat for my trip back to home. Thank you!! Your team are awesome!
This company is the worst and left me feeling taken. When I tried to change the flight they wanted to charge 200.00 fee for the change and said the new flight was 464 more. I ended up booking the flight myself for 85 less than that. When I asked them to just cancel the original reservation they said it can only be canceled after paying 25.00 additional fee and that we had to just be a no-show if we didn't wish to pay the fee.
This was after multiple attempts to reach them by phone, two times they hung up on me, once we could hear people talking but no one spoke to us. After that we would only get a recording that said they noticed we had called several times today and redirected to another extension where we were hung up on as soon as we told them we wanted to cancel the reservation. We will never use this poor excuse for an online travel site again and advise that you use the airline sites directly first and this company last. You may save money as well as time.
I needed to cancel the hotel reservations because other arrangements were made. One of the agents said they would charge me a booking fee which would be deducted from the refund amount. I didn't feel I should be charged a booking fee because the reservations were made two days earlier and the room was needed for the last week in November. During the conversation I realized the agent was no longer on the line, so I called again and this time an agent said she would ask her supervisor; I felt that was just to get me off the line but she really did something. I waited a moment, she came back on line and said the fee would be wavered and I would receive the full refund.
Words can't say how happy I was to finally get someone to listen and try to help me in this situation. This agent should get all five stars because she listened and really tried to help. It would have been so easy to be the other way. I don't remember the good soul's name but in my mind I send her million-fold thanks for being honest, caring. The incident was going in the direction of being another unhappy customer. One soul can make a world of difference, thank you.
Factual basis uncertain
OMG. When Hurricane Matthew destroyed our resort, I had to cancel our flight. I called CheapO and was on hold for 20 minutes twice. "India calling". I am so sick of outsourcing. Finally, on the third call, I got the African outsourcing person and he told me to call American Airlines to see what they could do. Pass the buck. We fly out on United.
The 2nd man who helped me was persistent and had the intent it seemed to help me no matter what. He was kind in that he gave me a small bonus discount and before I knew it my flight was booked with no sweat or tears.
I've booked with CheapOair before, so I knew what I was getting into. However, I have now brain farted as much as accidentally book wrong flight dates. Luckily I noticed right away and called customer support to try and get things fixed. They were very prompt, and very accommodating. They got everything fixed for me, and even helped me select my seats! I am very impressed! I was expecting things to be much more of a hassle than it was. Overall, I've had a very good experience with them!
Mr.Redcay, by apologies for the inconvenience you experienced recently while using our website. We rely on the airlines to provide airfares and current availability. After reviewing your reservation, we found that the airline Mayfair had denied the reservation at that cost, and was not allowing us to confirm, or issue the ticket. They were confirming it, but in a higher class of service, due to that fare was only applicable by purchasing on their site. I'm glad that you got the reservation directly, and we regret that we couldn't complete your booking.
Original review: Oct. 14, 2016
I am very dissatisfied and perplexed by CheapOair changing my price 4 hours after my purchase. This has never happened to me as a consumer. Let me explain... I used Hipmunk to search for flights in Mexico. CheaOoair came up as the best option. I booked two tickets for a short flight within Mexico for approx. $60 each. I received a booking confirmation email. Great. I'm done and can stop stressing over my travel planning. Not quite! 4 hours later, I received an email from CheapOair stating that the price had changed. The price had increased to $90 per ticket. (an increase of 50% after the purchase is final!) They gave me the option to pay the extra money or cancel. I tried to cancel but their website was completely broken and I could not complete the cancellation. I then tried to chat with customer support agents. I received no reply. Finally, I made a roaming international call on my cell to their customer support to cancel the ticket.Then, I booked directly on the airline's website for $65 (nearly the original price)! In summary, I am shocked, disappointed, and confused that CheapOair could:
Increase their price by 50% hours after a purchase is final, Increase their price inexplicably while the airline still sells it near the original price, Have a broken web app handling such a sensitive issue. I will never use this service again and advise others to stay away.
Rachel, sorry to hear that your had a bad experience while contacting our sales office. As a travel agency, we are bound by the rules of the tickets that are enforced by the airlines, and the $200.00 change penalty is standard. That fee would also be applicable if you contacted the airline directly, and they are the only ones who can waive that fee off. Your business is important to us, and we would like to discuss this further. Feel free to contact us at firstname.lastname@example.org.Regards,
Original review: Oct. 12, 2016
When you book through a travel company your ticket has EXTREME costly limitations. The staff when you call are in India. Or some country that English is a hard language. So if you are a person who is voting for Trump you should not use CheapOair because it is not really in the USA (It is a job sent over seas). It cost you a ton more money if you have to change your ticket. Book with the AIRLINE!!! The airlines even if they have an policy of $200 change fee they can make an exception. Some airlines give you all your money in credit (Jet Blue).
Also the worst is spending a very very long time talking to persons you cannot understand and actually start yelling at you because of their enunciation. Also, depending on the representative you get they do not tell you the same information. I know everyone has to learn how to do things but it is frustration and time consuming and also $$$$$. Please save yourself from travel agent fee and many many more fees if you need to change something. I can recall about 3 years ago I used them and had the same exact problem and the one other time. After a few years I forget what happened and go back and make a mistake. Has cost me $$$$$. Shop Smart.
After several calls, I was able to reach an agent that was diligent and courteous to my request. The expense "hurt" but he was able to find the date and times that suited what I needed. I completed the survey giving him the credit for his diligence.
Excellent. I did not expect to get such great help and thought that I would be referred back to the internet site again, where I had tried to find flights before calling and was unsuccessful. The agent found me just the right flights, days and the times.
I originally bought my ticket in the beginning of September. However a month later my daughter decided to go with me. I looked online and there were still seats available on my flight for 418 plus taxes. I decided to call CheapOair to see if we could be seated together. I was informed that on one flight that was possible. I was still charged 15.00 for that. There was also a 146.00 charge on my banking statement. When I asked about it afterward I was informed that they can charge from 5.00 to 200.00 for consultation fees. I was quoted 500+ for the ticket, but I thought it was a mistake. I was not told about consultation fees. The people I spoke with were very rude when I called to ask about it. I will never use this site again. It's a ripoff if you use the phone. I will also be filing a complaint with Yelp. Thanks.
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