CheapOair

Satisfactory customer service. The Rep. was not only polite and helpful, he didn't you feel that you should hurry and get off the phone because he had lots of other things or customers to tend to. His tone was not rushed and it made you feel comfortable that he'll properly take care of your need. I have used CheapOair a few times before and have always had similar experience and I have recommended them to family members and friends whom have all had the same experience.

While I can’t vouch for every customer service associates, I can tell you that the one who booked my last flights was outstanding. Never have I received this level of service. I really felt he had my best interest at heart. He explained everything he was doing and let me know each time he was going to put me on hold. When we got disconnected, he called back within seconds. His picture should be next to the definition of that term. I wish I had more trips to book. LOL. That’s how good he was.

I have used CheapOair on a couple of occasions in the past and while I found their airfares to be competitive, I was never pleased with their Customer Service. My view has since changed and I now have great respect for their Customer Service. I certainly think they are one of the best in the business when it comes to Customer Service. The flight I booked with them was cancelled. They informed me about this cancellation, but went much further by processing the refund without any need for me to follow up with them. This was truly superb and a true lesson in excellent customer service. They did not offer any excuses or give me any runaround. They just did right by me, their customer. Contrast this with another travel agency with whom I had another cancelled flight. After 3 months, I am still unable to reach them by phone or email, and I am still waiting to hear whether they will refund me.

The young man I talked with was informed, helpful, courteous and extremely supportive for all my concerns. I don't know his salary but he deserves a raise. Our first trip was canceled and we had to find a different flight that answered our needs. I did not want a 6 hour layover in ORD airport. By trying different days he was able to come up with the perfect answer to our problem. Through it all he remained both charming and efficient. Excellent in every way.

The booking and flights went well (the woman who booked it was amazing) but after my first flight to my destination I received a call stating that they were from Spirit Airlines and that my flight had been cancelled and they would like to reimburse me for my flight. I explained that I had already flown to my destination. Then they said my return flight was cancelled and I stated that I was flying back on American and not Spirit. I received a second call two days later stating that they were from American airlines and that my return flight on American airlines was cancelled. They couldn't give me my correct flight # and when I told them about the previous call and their voices sounded the same the call ended. There also was no problem with the flights. My concern is where did they get my # to call except with my reservation with you. The phone called to me was the same for both calls #254-278-4190. You might want to check into this. Thank you!

I booked my tickets, checked the box to upgrade the flight. I was charged for the upgrade but did not receive the upgrade. This is the second time I have used them. BOTH times I received erroneous charges to my credit card after the initial agreed payment. Both times I had to go to my credit card company for reimbursement. They say you get what you pay for. Not true with CheapOair. They seem to take what they want.

Updated on 07/22/2021: I added a review here because I have to pay ~$200 extra for the same ticket, because CheapOair didn't book my ticket right away when I made my reservation on their website. Pathetic. To my review they responded asking for booking number and never heard back from them again, why trouble me if they don't want to do anything.

Do not use CheapOAir, it's a scam. Tried changing my flight booking and got charged an extra $200 with no results. Still waiting on my refund. Not worth the hassle, stick with the traditional commercial airline websites.

Like many, I fell for the cheap prices CheapOair offers. We purchased 2 international tickets for $1900 last year. COVID came and we couldn't travel, so we had to pay $200 to put the tickets on hold. They said I could use them until the end of 2021. Called them today to rebook my flight, and was told I had to pay extra $1560 to be able to fly and not even to my destination, but somewhere "close". I see that those flights cost $900 online. So I can either pay $1560 to exchange or $1800 to buy 2 brand new tickets. So the $1900 I paid earlier and $200 to "hold my tickets" is basically worth nothing. WE LOST $2100 and have no tickets basically!

I used their website to book a flight, hotel, and car. A few hours later I received an email message saying the hotel was overbooked. They could not find me a comparable hotel in the area, and would not upgrade me to a better one, so I had to cancel. 7-10 business days to get a refund. I rebooked the same trip and hotel on Priceline. The room was available. AVOID!!!