CheapOair

Agent was excellent. Very professional and offered solutions to meet my trip needs. I received an email of my booking number listing all of my six flights on the trip but was unable to book seats at the time and had to call American Airlines to book seats. AA charged me $100 to have them get assigned seating plus an additional $40 for seats on one of my six flights. So I actually had to pay $140 more than I paid for the booking through CheapOair. I did receive verbal confirmation of my seat assignments from AA but I still have not received written confirmation on the seats they assigned to me for me and my wife. Otherwise I was very pleased with the performance of my CheapOair representative who had nothing to do with the AA not forwarding me a printout of my actual assigned seats.

Representative Ryan was very helpful in accommodating my change of flight request over the phone. I would advise a clear warning on "24 hour cancellation", it carries a $75 fee. I found a better price and flight schedule on Expedia ($696), right after completion of my online booking. I immediately contacted Online chat - it was slow and not helpful. CheapOair chat online Ayler cut me off when I requested canceling, next online chat Olive advised my requested departure flight change (same airline, same day, later time) would cost extra $477, or cancellation charge $75. I called the 800 #, and Ryan was able to make my flight change and get me a further $5 discount, I still paid $50 over Expedia's price and it took over 2 hours to resolve.

The phone representatives were helpful and nice, while professional. I did have difficulty understanding the cute Middle-Eastern accents. Twice I was disconnected when asking them to repeat-- the information was important. So I had to call back several times due to a couple representatives, probably tired, hanging up. One nice rep couldn't make a bank withdrawal because she gave the bank the wrong CVC -- didn't understand me, either.

I found a path to Australia from Chicago for about $442 USD (one way in 2018). The trip itself took 3 days but I loved it. I got to fly over the Arctic Circle and spend a whole day in Singapore. If you are looking for a direct flight, I don't know if it'll be as cheap but I personally planned for layovers. When you book, you receive an email outlining your flights; using this I confirmed that the seats were legit and not a scam. I didn't have any issues in any of the airports or with my tickets. The airlines I flew with had amazing customer service and were comfortable! I didn't have to change anything on my schedule, but I would be careful as I'm pretty sure you only have 24 hours to change dates/flights without fees. Hope this helps (I know I was a bit nervous) and safe travels!

I booked two tickets (Chloe **, Conaway ** and Jorge **) through CheapOair on Interjet from LAS/ MEX/MID on Thursday, Nov. 22. The afternoon before, I tried to get my boarding passes from the Interjet website and they kept answering that they had no reservation under our number or under our names. After 5 tries, I called Customer Assistance for CheapOair and a very nice and efficient young man named Melvin tried to straighten it all out by calling the airline directly. The call lasted 45 minutes and by the end he had managed to get them to recognize our reservation, book our specific seats and have them tell him that their system was crashed and no one could get boarding passes so we should just come to the airport well before the 3 hour limit for international flights and they would have personnel handling it. They did, in fact, process the very long line in as short a time as possible.

While your agents were very helpful, your website was utterly misleading - for our options to get from Delhi to Faro, Portugal, you should a return Lufthansa flight that was cancelled. We only came to find out because of your agents.

Searching for affordable airfares is always a challenge and sorting through all the sites that assist is also a challenge and time consuming. Speaking to someone on the telephone to answer questions about flights and connections is always appreciated. CheapOair assistance on the phone was very helpful and it ease the stress that comes with travel arrangements.

That was a great experience. The agent was very patient and friendly. He tried to find the best deal for me. He was very detailed and tried to find the best time, date and flight since I was flexible on all that. He stayed on the phone with me for a good amount of time and did not complain for my changes I had him made. He tried to accommodate my needs the best he could. I will refer my friends to your website for sure. I am old and I do not know if I will be able to flight anymore internationally but for sure my daughter which was assisting me throughout the booking was very happy with your service and she will definitely use your services, since she is young and have kids that want to travel. Thank you for making this a great experience.

You asked for a review, after you send me an apology e-mail, really? My experience was a nightmare from the beginning, I would find out after booking. The representative was difficult to verbally understand. Mislead me on the insurance fee. Called back tried to reschedule, was told it would be another $200.00. I will not be using you again, nor recommend you. I was better off dealing directly with the airline itself. I paid a fee, but not $200.00, it was much less after explaining the ordeal that I had dealing with you. Again I am steering clear of your service.

I canceled flight within a few hours and was told I would receive a refund in 7-14 business days. 3 days later I got an email saying I have to call them and provide the one time password to cancel. I did. In the half hour process of being on the phone with someone I could scarcely understand I was disconnected while on hold. I went into my account and the booking number was no longer showing so I assumed it had been taken care of. 15 days later I still have no refund and now they’re telling me because I didn’t cancel in 24 hours I can’t get a refund!!! What the heck!!!