CheapOair

I was having difficulties with my booking for my family. I was disconnected by a previous Cheapoair representative but Tanya just completely turned my whole experience around in making sure I was properly attended to and also went the extra mile to contact the direct airline to change my seats. Initially, I was getting frustrated and upset but it was very hard to stay in that mood when receiving great customer service. Thank you once again Tanya, I appreciate it! -Noreen :)

We had booked tickets for about 7 people with some of the travelers coming from another country. This was for April of 2020 and when the pandemic was declared travel was not possible and we had to cancel the tickets. CheapOair gave us credit for the tickets, but now they are required that the same 7 people can use only their portion of the credit. The pandemic has disrupted travel across countries and the travelers from outside the US cannot come in now. The rest of the passengers would like to use up the credit, but CheapOair is refusing to allow this.

I would not recommend this company to make your travel purchases since I am going to deceive you. Their poor customer service is attended mostly by people from INDIA. Their website is a scam since when you make your purchase they approve the payment of your card credit but you get a notice saying that your reservation was not made completely pending part of the process. It seems to me that it is not a company that cannot be trusted reliable. Also its cancellation policies are ridiculous and are always against of the buyer. I had a very bad experience because this company website is a scam due to this. I made several bookings at the same time when I contacted customer service they didn’t resolved my complaint.

My experience with CheapOair has been nothing but lies and ** from their customer reps! Buyers must beware! I had booked two international return tickets through cheapoair site in March 2021. Right after booking, I realized return trip date would take me over stipulated 180 days; so called them right away. After long wait, I was able to talk to a live customer service person. He confirmed me that change was completed in date for 9/23 instead of 9/25. After that, when I checked; it did not reflect yet. So I waited till next day and then called again. After long wait, the new CSR said that since it was beyond 24 hrs, no further changes were allowed.

Everyone please pay attention to me. This company sold me a business class international ticket and sent me the confirmation email. However, the ticket didn’t even exist!!! I called them many many times, waiting on hold for hours and hours with no resolution. They had no response. Very very dishonest company. Please please don’t purchase any ticket from them never ever!!! If you need any prove reply to this and I will email you all the details.

I understand that the pandemic has been really hard on travel agencies, but my experience with this company has been a nightmare. The customer service is terrible- super long waits, surly and/or uninformed representatives, unclear policies- there's just not much to redeem them. The hidden "service fees" are so high that it offsets the value of their lower rates. I've lost hundreds of dollars to them. So I would advise you to steer clear and use either a more friendly, transparent website or just work directly with the airlines.

Fraud.. They looted my money and did not pay so far. When I called airlines they told me that we refund the money to this Fraud Company. I will not recommend anyone to this Fraud Company. Please don't go with them.. Please.

My wife had heart failure and we had to cancel our Flight and Car due to her health! We were going to Toronto to visit our Grandchildren. I tried and tried to get in touch with them and phone numbers lead to nowhere!!! I tried emailing them four times and nothing in return!!! However, on the day of our flight, I finally received an email but only after our proposed Departure time had passed and they said they could not help because the flight had already gone! What a crook of **!!! Nice doing business with a company that rips off Grampas and Grammas on pensions!!! I will never use this company again and will make sure that this note gets widest distribution!!!

I had been trying to book an international flight using their service and I chose the flights that I wanted, Went to Payment and they gave you the option to pay using 2 cards so I said to myself: that's Awesome. My fare would cost around 1038$ so I paid using my discover and MasterCard. The fare was partially charged which left me with outstanding balance and therefor they said they couldn't issue the ticket until I pay in full. It does make sense Right?!, so I tried more than five cards for different banks and each card has more than enough to do the job but NO, I kept getting this Error message which told me that my payment was declined and I need to try another one which I did and did and did.. with no success. Even I called them more than three times and gave them my cards to complete the transaction from their end but nothing has changed.

CheapOair stole my money during the pandemic and refused to transfer my call to anyone who could help me. I was screamed at by 2 customer services reps -mind you as someone in customer service I kept my voice even, kind, and calm the entire conversation. I asked to speak to a supervisor more than a few times and was denied. I was then hung up on.