CheapOair

Representative Ryan was very helpful in accommodating my change of flight request over the phone. I would advise a clear warning on "24 hour cancellation", it carries a $75 fee. I found a better price and flight schedule on Expedia ($696), right after completion of my online booking. I immediately contacted Online chat - it was slow and not helpful. CheapOair chat online Ayler cut me off when I requested canceling, next online chat Olive advised my requested departure flight change (same airline, same day, later time) would cost extra $477, or cancellation charge $75. I called the 800 #, and Ryan was able to make my flight change and get me a further $5 discount, I still paid $50 over Expedia's price and it took over 2 hours to resolve.

The phone representatives were helpful and nice, while professional. I did have difficulty understanding the cute Middle-Eastern accents. Twice I was disconnected when asking them to repeat-- the information was important. So I had to call back several times due to a couple representatives, probably tired, hanging up. One nice rep couldn't make a bank withdrawal because she gave the bank the wrong CVC -- didn't understand me, either.

I found a path to Australia from Chicago for about $442 USD (one way in 2018). The trip itself took 3 days but I loved it. I got to fly over the Arctic Circle and spend a whole day in Singapore. If you are looking for a direct flight, I don't know if it'll be as cheap but I personally planned for layovers. When you book, you receive an email outlining your flights; using this I confirmed that the seats were legit and not a scam. I didn't have any issues in any of the airports or with my tickets. The airlines I flew with had amazing customer service and were comfortable! I didn't have to change anything on my schedule, but I would be careful as I'm pretty sure you only have 24 hours to change dates/flights without fees. Hope this helps (I know I was a bit nervous) and safe travels!

I booked two tickets (Chloe **, Conaway ** and Jorge **) through CheapOair on Interjet from LAS/ MEX/MID on Thursday, Nov. 22. The afternoon before, I tried to get my boarding passes from the Interjet website and they kept answering that they had no reservation under our number or under our names. After 5 tries, I called Customer Assistance for CheapOair and a very nice and efficient young man named Melvin tried to straighten it all out by calling the airline directly. The call lasted 45 minutes and by the end he had managed to get them to recognize our reservation, book our specific seats and have them tell him that their system was crashed and no one could get boarding passes so we should just come to the airport well before the 3 hour limit for international flights and they would have personnel handling it. They did, in fact, process the very long line in as short a time as possible.

Was a bit scared of doing mistakes, as at my 65yo age I seem to miss 'the chip'. But I managed to succeed - and when realising that my traveler name was incomplete, they promptly issued (@US$25 extra cost) a compass ticket solving the problem. Also had an issue when picking seats: once selected, I found out that it was optional (and costly) - being on a budget, had no option to unpick them... In fact about US$16 were already charged to my credit card on account of it; but when trying to solve the case, they graciously accepted my 4 (I have to fly on 4 planes) selections for that accidental (non refundable) sum, which speaks greatly about their wonderful client attention. So I'm grateful and do highly recommend CheapOair, not only for their fantastic deals but also for their service. An excellent first experience!

I've been using Cheapoair since i can't even remember (i'll say 2009-20010), so about 10 yrs. They've always been my first go to site for cheap flights and everything was good in the beginning but as of recently, the company has gotten a little sneaky with their fees and the way they go about your bookings. I'll recount two recent incidents - i'm sure others have found themselves in similar situations:

Had an important family affair to attend. Got to airport two hours early.... Was told our flight had been cancelled. Frantic to get there I was forced to buy new tickets from another airline since CheapOair could not reschedule for two days. My family was at receiving airport for my original flight picking up other family from another airline. While there my CANCELLED flight came in “on time”. Now I am demanding a refund and again I am getting the runaround. We were actually bumped from our flight.... More than likely they resold our tickets to someone else for a higher price. I have heard of this type of scam but never thought I would be a victim.

I booked two tickets on CheapOair before realizing that that multiple long layovers added 11 plus hours to each trip. I immediately called customer assistance to inquire about options with shorter layovers, and was told that anything with shorter layovers would add $500 plus to each ticket. I went online and found a NON-STOP option for the same price, dates, and airports. The nonstop carrier was listed on the CheapOair site at triple the real price. They lied to me in order to sell their crappy bottom-grade flights. I ended up eating the price of the two 20-hour flights in order to rebook the nonstop flight at virtually the same price. Bottom line: this company is dishonest and disreputable. Beware.

I initially booked a trip on CheapOair, because the fare was a little cheaper than other sites. I thought, well, I will give it again. Also, in the CheapOair website said that if you paid extra money (I think it was about $12), you would be covered for cancellation fee and "speedy" customer service. So I did, as well as extra money for "price drop alert" (extra $5). I thought with these 2 extra paid service, I would be OK. But I was wrong or being played by CheapOair. My first booking was for early May, but my job would not let me go because they need more time for scheduling. So I had to cancel it less than 1 day.

I booked a flight through CheapOair. I had to postpone it for several reasons. I called their customer service line which routed me to a call center located in India. Spent a total of 3+ hours on the line with several agents who where all EXTREMELY disrespectful. They did not explain the flight change policies and pricing breakdowns well and kept on changing what they would say. The company wanted to charge me as much money as I had initially paid for. The agents were not attending to my concerns and refused to answer some of my questions nor help find me a satisfying resolution or cancellation alternative.

Booked tickets for my kids and myself. They send me an email pushing me to a different flight. When I tried to get that resolved over phone, they kept me on hold for >45 min two times during the day and then when it finally connected one of those instances, they hung up. Online support is also bad. No response to email either.

What a terrible company. I never will buy a ticket from them. I filled out all the information correct. They made a mistake and didn't put my son’s middle name in it. I called several times Sunday. Price was $75 for name change, another customer service representative told me call FinnAir. I called FinnAir... They told me they can't do anything because I booked with them. So I called back again. They hang up on me. So I'm still there where I started on Sunday. What an unprofessional company. Price on Friday will be 150$... By the way I called FinnAir and they said if I would of book with them would be $25.

I have bought tickets via CheapOair few times. Each time they made some error and then compensated me with a discount voucher to be used on my next flight. However every time I try to use the voucher, they would give an excuse saying, "Sorry the fare is already low." Why would they give a discount voucher if they can not honor it. This has happened many times. When I ask for Customer service, they keep passing my call from one rep to another then to hold for hours and hours. Very very bad service. Their fares are not something to brag about. Several sites offer same fares or even less in some cases.

CheapOair scheduled me a roundtrip flight from St Louis to Maui. There was a problem and I lost contact with them. Upon regaining contact and a different agent I was booked for a one-way flight at an increased price. I objected only to be told there would be a 50 dollar cancellation fee on top of the 70 dollar service fee. Fair warning, do not use these ripoff pieces of **. If you do there is a good likelihood you'll be just as pissed off and ripped off as I right now.

The representative had a heavy accent, but I am used to the pronunciation, since I am a Substitute teacher and I have Indian students. I understood him. I did not have any good choices, except one flight, (the one I booked). I have a 1:35 a.m. flight that day and I will arrive at 3:40 p.m. This will certainly be a long layover until my flight. I was so disappointed to see that there was a charge of $3.95 to have the Boarding Pass, on an iPhone!! I am waiting until the day when passengers are charged for using the Bathroom! To have your Boarding Pass on the phone, used to be free!

Searched for a specific date. But for some reason the website changed the date. Not the only person this has happened to. Cost me twice as much to change the date to the correct one. They know they're scamming people AND aren't doing anything to fix it.

I booked a flight through this online company. I checked twice the booking time & date, as it was not 100% clear as they decide to use a 12 hour clock & denote P instead of PM. I was booking a flight for the next day. The booking comes through for a flight that departs in 7 mins time. I contact the agency who inform me that I've already missed my flight & that there is nothing they can do?!? Fraud.

Overall I am satisfied with the nonstop ticket I purchased for my 16-year-old son. I paid $158.00 dollars. But a few minutes after I had purchased the ticket, I saw a better deal for a round trip ticket that is now $179.00. Which is is only a few dollars more & way better than the one-way ticket I have already purchased.

I received great customer service and all problems resolved immediately. Prices were also very affordable. I would definitely recommend your company to family and friends. The only thing I did not see on your website that if a traveler will need a special visa to where they are traveling I believe the travel agency should advise us of the necessary traveling documents.

After the second time Cheapo sent me a confirmation that didn't match the flight being the second time they confirmed the proper date then sent itinerary that was for a flight 30 days later so first time they basically told us get lost and we had to eat the cost of both flights. The second time they said they would take care of it. After an hour and a half on the phone with them trying to convince me to go to two other airports that would cost an additional 50$ in transit taking more than 5 hours to get to either of them they continued to keep me on hold telling me a number of times they have a flight.

I'm an ongoing customer with CheapOair for the past year. This has been my best experience ever in booking a flight, even with other Airlines. My representative, Aubren was kind, patient and very helpful. He was the one that made my experience SO great!

So glad I found the CheapOAir site. I did it via looking up best flight search sites and sort of picked through. Other sites kept popping up first but I had been there so persisted. Luckily I found this one. Extremely easy to use and great support! Made my air reservations at 3 am on the site and then the next day made a great car rental reservation on the phone, as well as checking my name listing. They answer right away. Glad I found the site. Will use them again!

I have been using CheapOair for the past few years for my annual trip to Switzerland. The agents when I need them are always polite and helpful. The site is easy to navigate. I did try others, nope. Will be back next year. Jean

Priced displayed in the currency you ask on the top right button then they switch to US without telling you when you are doing the booking. When you receive confirmation you have to go all the way down down down the email to see that you have been charged in US. $900 dollar late. You have been con. NO THANK. No good enough.

Hi, I do appreciate that price is reasonable good. But when I bought ticket my debit card was charged. Then after 3 days the same debit card was charge again!!! I wrote to service chat next day. No sorry at all, just pointed me to billing department. I wrote an email same day to billing department asking to return money as soon as possible as I need those money.. It is now 3rd day after I was charge twice and no contact from this company and no money back.. I feel as was robbed. Other thing. There was possibility to choose seats, but for additional price. I checked carrier website, and choose those seats for free no charge at all!!! Ricardas

My experience was great, customer service was great, I have health issues and have difficulties doing things online so the representative was very patient and kind. I will definitely use CheapOair again. I will definitely recommend them to friends and family.

Thought I was making reservation from SMF to PSP for 6/9/19, instead reservation when made and written in stone, was for a different date and destination, (6/10/19, LAX). Had to call and pay more to get a different ticket. Substituting a different day and destination is not cool!!! Let the buyer beware!!! I am going by car to SFO, so am taking my granddaughter there to fly out the next day to ONT rather than the preferred PSP..

Needed to make changes on my flight. They was very helpful. Made my day. Thank you all again. I would and recommended friends and family to choose this airline. The wait time was not long. Even when I had to be transfer to another department I was not on hold long.

Beware this provider. They do not tell you the real, actual complete price until after they require your credit card information. After booking a round trip flight with my wife, they informed that the one checked bag and one carry on bag would cost an extra $328. If I had known this I never would have booked the flight. Also they added a $60 admin fee that was never mentioned until after my credit card was charged.

I don't usually write a review, but this time I think it's worth mentioning. I had been CheapOair's customer since about 2010. I bought many tickets with them and everything was fine because I never needed help until recently. I booked 2 tickets to New Jersey for me and my husband in April 2019, but just one week before our departure, Wow Air went bankrupt and our flights were canceled. I contacted CheapOair customer service and they told me to contact the airline. I was confused coz I bought the tickets through their website and CheapOair processed my payment. I thought they would help me contact Wow Air and get some answer for me. So I contacted Wow Air and they said it would take 90 days. I wasn't pleased with customer service, but I didn't take it serious.