CheapOair

I have used CheapOair on a couple of occasions in the past and while I found their airfares to be competitive, I was never pleased with their Customer Service. My view has since changed and I now have great respect for their Customer Service. I certainly think they are one of the best in the business when it comes to Customer Service. The flight I booked with them was cancelled. They informed me about this cancellation, but went much further by processing the refund without any need for me to follow up with them. This was truly superb and a true lesson in excellent customer service. They did not offer any excuses or give me any runaround. They just did right by me, their customer. Contrast this with another travel agency with whom I had another cancelled flight. After 3 months, I am still unable to reach them by phone or email, and I am still waiting to hear whether they will refund me.

The booking and flights went well (the woman who booked it was amazing) but after my first flight to my destination I received a call stating that they were from Spirit Airlines and that my flight had been cancelled and they would like to reimburse me for my flight. I explained that I had already flown to my destination. Then they said my return flight was cancelled and I stated that I was flying back on American and not Spirit. I received a second call two days later stating that they were from American airlines and that my return flight on American airlines was cancelled. They couldn't give me my correct flight # and when I told them about the previous call and their voices sounded the same the call ended. There also was no problem with the flights. My concern is where did they get my # to call except with my reservation with you. The phone called to me was the same for both calls #254-278-4190. You might want to check into this. Thank you!

Excellent Customer Service During Trying Times. I have used CheapOair a number of times because they save me time searching for flights. We have always had good experiences domestically and internationally. This time, I had a flight booked for March 20-23. Due to concern over coronavirus and multiple places at my destination closing, I needed to reschedule. I waited online for a large volume of time before I was first in queue. Once it was my turn, I dealt with two different representatives, Whitney and Dewey, who were professional and friendly despite what must have been very frustrating working conditions. Whitney offered to cancel my flight for a voucher but when I asked to reschedule it for a later date, Whitney willingly helped to make it happen. They passed me to Dewey who had the forethought to mirror travel times I had originally booked which worked perfectly for the future date as well.

Aeromexico had drastically changed its flying schedule on a return trip from Guatemala to JFK in New York. Both my husband and his son were to be on the flight. Cheap-O-air had contacted me by email about the son needing an approval of acceptance for the change of the flight data. I immediately called Cheap-O-air to get the father's ticket corrected. Due to the Virus in China I couldn't get through as there were many callers all trying to get through. After 25 minutes had passed I noticed a circle I could hit to talk to someone online. In less than a minute I was in, and in ten minutes more someone at Cheap-O-air was answering my phone call. As my typing is limited I signed out and began speaking with the spokesperson by phone. Ten minutes later my husband is rebooked to Aeromexico's new flight schedule and his son is confirmed as being on the flight. Instant relief!

The agent was outstanding in every possible way. To the point I asked to talk to her supervisor at the conclusion of the call. I have over 60,000 points with Southwest Airlines. I actually called CheapOair by accident. I all but hung up when I realized my mistake. Glad I didn’t. It was a wonderful experience regarding the agents knowledge and patience. I have called CheapOair before, but this time it was noticeable for all the right reasons. For one, communication and understanding was not a issue.

I requested for a refund of a ticket that I bought in January, 2020 and I never received it. I had a second ticket that was scheduled for June, 2020 during the height of the pandemic. I received an email advisory to contact the airline for cancelation of flight and so I did. But I could not contact the airline to and so I tried to contact CheapOair for assistance. Phone calls were failing. Email was failing. A notice that the recipient was not accepting messages was appearing but I have been receiving advertising offers via email.

I booked a flight for myself and 2 family members to travel from the U.S. to Canada in February 2020 via WestJet airlines through Cheapoair. Not long after, Canada closed its borders to the U.S. due to COVID 19. I requested a refund for all 3 flights due to special circumstances (continued border closure preventing us from rebooking at a later date) and it is now January 2021 with no resolution. DO NOT USE CHEAPOAIR to book flights, they are a scam. I will now be filing a dispute for services not rendered against Cheapoair with my bank.

Under US Department of Transportation law.. Any flights cancelled because of Covid the funds must be returned to passengers. After months of emails, paying extra money, online chats and phone calls with their customer service We have not received even 5 cents from our $10,000 tickets! Constant run around! Beware..Be VERY Careful with using them!

Be careful, I purchased my ticket with insurance and flexible tickets, when I want to exchange the date they charge extra $200 and one week still waiting for the confirmation. I called them every day and they didn't send me the confirmation. Worst customer service, it's annoying???? Also insurance doesn't work, don't used Cheapoair.

Do NOT trust them. They just lost a customer. I will no longer recommend this to friends or family. Their so called "expert" agents treated me horribly and weren't understanding of my needs. They messed up my ticket three times. I had purchased a flight to go from US to Mexico. Got an email with a confirmation for a flight from Mexico to US. The mistake was on their part. I had to call numerous times. They took forever (an average of 3 months and calling almost everyday) to resolve the issue. They didn't understand the fact that I never needed a ticket with a destination to the US because I was in the US. Crappy service. Not trustworthy.