CheapOair

I have used CheapOair on a couple of occasions in the past and while I found their airfares to be competitive, I was never pleased with their Customer Service. My view has since changed and I now have great respect for their Customer Service. I certainly think they are one of the best in the business when it comes to Customer Service. The flight I booked with them was cancelled. They informed me about this cancellation, but went much further by processing the refund without any need for me to follow up with them. This was truly superb and a true lesson in excellent customer service. They did not offer any excuses or give me any runaround. They just did right by me, their customer. Contrast this with another travel agency with whom I had another cancelled flight. After 3 months, I am still unable to reach them by phone or email, and I am still waiting to hear whether they will refund me.

The booking and flights went well (the woman who booked it was amazing) but after my first flight to my destination I received a call stating that they were from Spirit Airlines and that my flight had been cancelled and they would like to reimburse me for my flight. I explained that I had already flown to my destination. Then they said my return flight was cancelled and I stated that I was flying back on American and not Spirit. I received a second call two days later stating that they were from American airlines and that my return flight on American airlines was cancelled. They couldn't give me my correct flight # and when I told them about the previous call and their voices sounded the same the call ended. There also was no problem with the flights. My concern is where did they get my # to call except with my reservation with you. The phone called to me was the same for both calls #254-278-4190. You might want to check into this. Thank you!

My customer service representative was Kelton. He was very patient, thorough and attentive. He repeated the itinerary to me several times to make sure that I understood. He called me back when he said he would to update me on the status of my booking and provided me with my confirmation number. He explained the cost of the fees that I had to pay (the difference in fare price) and what they were. He explained the process clearly. In all I’m very happy with the service that was provided. In spite of the current challenges, I feel that the service was not sacrificed. It was hard to hear him at times because of the static, I figured that he probably was working from home like everyone else. That’s my only complaint, but it’s doesn’t affect my overall satisfaction for the great service that I received. Thank you to all of the representatives who work really hard for us.

I enjoyed the convenience of their service. When I needed to change my departure date, customer service bent over backwards to make sure my needs were met. They made everything go smoothly. I appreciate their help. I fly from New England to Alaska very frequently. The check in process, getting my boarding passes and all that was quick and convenient. The connection flights were perfectly timed, where I didn't feel rushed, but wasn't sitting around some strange airport for a long duration. The flights themselves were fast and friendly. As far as having CheapO Air handle my travels, I will happily continue to give them my business.

I had a trip planned to AZ in one month, to visit old friends. Sun City is primarily persons 50 or older, friends are older than that. However, they are into the masks and I will not wear one as I do not have the virus but I do have COPD and breathing with masks is not healthy for me, plus I think requiring them if you're not ill is illegal. I felt rather than go out there and face people who are convinced the mask is good or put my friends in an awkward position I would delay my trip till this blows over. When I phoned to see if my trip could be postponed I spoke with Miko. Miko was very polite, very helpful and a total pleasure to deal with. I was very happy with the results of the call and extremely pleased with the service I received from Miko.

We booked a flight to Los Angeles in October 2020 for April 2021. My boyfriend was having up to 4 bloody noses a day and we found out he has a deviated septum and he had to have surgery. We tried to get our money back but all they did was give us a partial credit and make us pay an extra $50 for that. When we tried to use the credit they tried to charge us an extra $93 in service fees. I am trying to call United to see if I can get a refund. The worst part is that he paid for insurance and he can't get ahold of the insurance company by phone, e-mail or fax.

Updated on 05/08/2021: FLIGHT IS NEXT WEEK SUNDAY, NO CAR. I had booked a car rental for 8 day stay in Honolulu a month ago with Cheapoair. NOW it's cancelled because of a miscommunication of a travel agent, I was expecting a refund of one day worth instead my WHOLE BOOKING is cancelled. The airline kept on changing my flight times, and in the end we ended up losing a day off of our trip, so all I wanted was a refund or a discount for the 1 day lost on the car rental booking. I paid around $658 previously, now they are saying that it will cost $6000 for the same car and only 7 days of renting. Cheapoair not only has horrible customer service, hanging up on calls, flights being constantly changed, and no communication to customers. I have no idea how I will be traveling around Hawaii, I guess I'll just WALK!

I have spent a total of 2 hours waiting after the useless chatbot told me an average of about 5 minutes. They ask in advance what it is about, and when you choose cancel, they leave you hanging. I did get someone fairly quickly with another issue, but it seems they avoid refunds by forcing the chatbot on you to make you reveal what you want, then simply never responding. If you want your flights changed without your consent without being able to cancel, this is your service. I, on the other hand, will be booking directly with the airlines from now on.

We bought a ticket yesterday where the customer service assured us that the flight was refundable within 24 hours (22nd April 2021). Interestingly enough we were booked on a flight we wouldn’t be allowed to transit through due to the country’s COVID Guidelines that the company had no idea about. However when we called back to cancel after we found out about the country’s guidelines, a few minutes before the 24 hour period we were constantly put on hold till the period expired.

I booked a business class round trip ticket via Cheapoair for $4500 and the flight was cancelled due to Covid. Cheapoair offered me a voucher, charged a $25 fee, and assured me that I could rebook the same exact flight as soon as the covid restrictions were lifted. Nine days later the restrictions were lifted so I immediately called to rebook and they wanted to charge me an addition $9,000 (yes, that's - NINE THOUSAND DOLLARS) to rebook the same flight and threatened to cancel the voucher if I didn't pay. SCAMMERS. THIEVES. LIARS. Stay away. Complete scam.