CheapOair

Excellent Customer Service During Trying Times. I have used CheapOair a number of times because they save me time searching for flights. We have always had good experiences domestically and internationally. This time, I had a flight booked for March 20-23. Due to concern over coronavirus and multiple places at my destination closing, I needed to reschedule. I waited online for a large volume of time before I was first in queue. Once it was my turn, I dealt with two different representatives, Whitney and Dewey, who were professional and friendly despite what must have been very frustrating working conditions. Whitney offered to cancel my flight for a voucher but when I asked to reschedule it for a later date, Whitney willingly helped to make it happen. They passed me to Dewey who had the forethought to mirror travel times I had originally booked which worked perfectly for the future date as well.

The agent was outstanding in every possible way. To the point I asked to talk to her supervisor at the conclusion of the call. I have over 60,000 points with Southwest Airlines. I actually called CheapOair by accident. I all but hung up when I realized my mistake. Glad I didn’t. It was a wonderful experience regarding the agents knowledge and patience. I have called CheapOair before, but this time it was noticeable for all the right reasons. For one, communication and understanding was not a issue.

Yesterday, 01/19/20, via laptop I was processing a flight for my granddaughter who will be 16 before her flight. I was prompted to contact a CheapOair agent. I did and was connected with Agent Kenneth. I explained to Kenneth I was trying to fly my Granddaughter alone from OKC to OGG during her school break. Kenneth explained to me for an unaccompanied minor safety he needs to search for the most direct flight, contact the airline for their specific guidelines, and to confirm her seats. Kenneth then put me on hold and returned after a few minutes with a Safer Round Trip 1-Stop Flight from OKC to OGG versus a 2-Stop less expensive flight that I had tried to book. I agreed with the 1-Stop Flight Selection because I could see/understand the safety benefits for my Granddaughter and I thanked Kenneth for this.

My family and I are traveling to Spain for the month, from May to June. Let me just state, traveling for me represents heighten anxiety as long flights can be very, very uncomfortable. Which is only second to the frustration associated with haggling over the best airline ticket price, and the amenities. I have been using Cheap-O-Air for the past three years for Three very distinct reasons; First, I always find the flight I am looking for. Second, there is no significant haggling over the fare. Finally, the courtesy and professionalism of your representatives.

I have used CheapOair for several years and give nothing but praises for their customer service care towards servicing your reservation needs. They do their very best in finding the best deals and the dates you wish to fly out, the seats assignment you wish to have and more just to satisfy the needs of the customer. I have a special needs son. He needs to be sitting with me at all times so I can caregive for him. The person helping me (Skye) went out of her way to accommodate my needs just for my son. She found me the best deal and the seats I wanted and my departure date I requested. She was very patient with and I with her so I can get what I needed for myself and my son. Bottom line, I would never ask anyone else to do my airline hotel reservation except for CHEAPOAIR. Their quality of service is outstanding. Thank you CHEAPOAIR and thank you Skye for making our reservations. God bless and Merry Christmas.

I booked a flight through Cheapoair and had to cancel it due to Covid; this gave me credit to use in the future. Today I called to use that credit, after finding the correct flight on their website. When I called to book it I was quoted a price 60 dollars higher than the online listing. I provided the details of that online listing to ensure we were viewing the same flight. The agent explained that since I was using credit there were "additional taxes" to pay. Basically, Cheapoair made me pay more for using a credit than I would have paid were I a new customer. This is nothing more than a scam to ensure they get extra money. This is a shame; I've booked many flights through them in the past, but will not be booking through them again, nor will I send any additional business their way.

Purchased airline tickets for travel in July 2020, had to cancel due to airline cancelling our flight and changing the return flight from a DIFFERENT country. We were supposed to fly back from Portugal, the substitute offered was a flight from Frankfurt, Germany. Filled out the form for refund request on their website and a week later was granted "future credit". Future Credit does not indicate how much is owed, when it expires, how and where I can use it. The tickets were booked on Brussels Airline reservation with actual flights on United and Air Canada. There is no way I can use the credit on a Brussels Airline flight as they do not fly our of my local airport.

Payments and schedule changed the waiting for almost hour, and I have to called at least four times to get a hold of a customer service which is very truly awful. After experienced long wait the customer service was very nice and helpful.

One call to rebook our return flight when there was flight changes and was able to book it. Although there were significant changes too in our rebooking due to COVID 19 pandemic we still find it is much easier to rebook a flight compared to a competitor who I have been constantly calling and sending email request to date. More than two have passed not even a single resolution was offered and the worst thing is, we are not even sure if we could get our refund to the return flight.

Booked in end of Nov 2019 to fly via Emirates to Australia at end of March 2020 but Covid-19 caused to trip to be stopped so filed in online request for refund. They replied once weeks and weeks later of a credit that must be taken up in a certain no of hours by phoning also say it would cost and $118 to do this and I would only get 3/4 of value of tickets credit for another flight which had to be used by Nov 2020 so I rung. Could not get through. Only an message left on ph at their end. They took money from our account without permission. Have had no other contact from them and heard nothing else. WOULD NEVER NEVER USE THEM EVER AGAIN.