CheapOair

CheapOair will STEAL YOUR MONEY! They offer a ticket of protection, however most airlines already offer this for free. I was accidentally charged, however, when I contacted by phone they said they canceled it (which by phone I had to wait over 45 minutes!!!) However, the money was never returned to my account. When I wrote to them to see the delay, they said it had already been too long and could not refund me. Also when I complained by email, I started to get random charges on my credit card from them, however at that time I had already discontinued that card, I had used with them. THIS IS THE WORSE COMPANY! Stay away! Terrible customer service and they will steal your money, they have no morals.

Do NOT use this company. They will only try to get more money not make it any cheaper as their name implies. I immediately noticed my typo of an extra 1 letter at the end of a first name Dianaa and immediately initiated chat. The chat person had me on hold for a long time before telling me there would be fees to remove one letter. Even though on an American Airlines post page I found it states simple typos can be removed with no fees. I called American Airlines phone and the recording states to call the agency you booked with to handle any booking problems.

The worst travel company. I booked flight for my mom and they changed the schedule for multiple times. Changed the flight duration from 14 hrs. to 22 hours. Had to call multiple times to them to get the tickets assigned even after accepting the increased time flight. Each call would take up to an hour just to get in touch with the agent. They also put you on hold for half hour between departments even if you connect to agents. They are a disgrace to the travel industry and are a disaster. How are they still in business? I am giving them one star because there is nothing lower than that.

Back in late 2019, prior to the pandemic I booked flight to Paris, Prague and back to NY on CheapoAir. The flights were obviously cancelled, but CheapoAir wanted no part of it. Not only did I have to contact British Air directly, I then had to recontact CheapoAir, since payment had been made to CheapoAir for my refund. this took months. CheapoAir was impossible to reach by phone, I was redirected to their website and each time an online request was made, my credit card was billed a $70 convenience fee. In the end, I finally received a credit for my British Air tickets after American Express advocated for me, and American Express credited me back the ridiculous and likely illegal service fees I was billed for trying to contact CheapoAir. I have NEVER dealt with worse customer service in any industry. BEWARE.

The difficulty to reach out to an agency is ridiculous. There was a change to my flight schedule which caused me to have to cancel my flight. I've spent multiple days and hours to try to connect with an agency at different times. The online agencies always ended my conversation without solving my problem after hours of hold. The phone calls have led to the same result. I would be on hold for more than an hour, after I finally talked to an agency, they would connect me to somewhere else and the phone gets cut off.

Seriously the worst travel company I have ever dealt with. The fascinating aspect is the ongoing consistency of their terrible service. I have a CheapOAir Gift card and after an hour on the phone, being hung up on, transferred from department, no service agent can actually work out how to use their own gift card. Eventually I was told to email the tech team and tell them my problem. On another flight, an agent called me after I booked the flight to sell me a window seat...but I already had chosen a window seat when I booked it. She said I could risk losing it if I didn't buy a window seat. All agents are extremely hard to understand as English is not their native language. I am multilingual and I can barely ever understand them. The site is great...The service is terrible and worsening. Never using them again.

I booked airline tickets for a domestic flight within the U.S. through CheapOAir. One week after booking, I received an email stating that one of the flights was changed from 7 am to 9 pm. I called the company to try and negotiate the original time that I required. I called four times. The first three times I was disconnected after talking to an agent and asking for a change. The fourth time, the agent told me that I was required to call United Airlines (the carrier) to make the change.

I purchased two tickets last year for New Zealand domestic, me and my dad. Had to cancel the flight due to COVID lockdown. They put my purchase to credit. After a long time of lockdown my father couldn’t travel anymore with me due to health problem, so I rang to ask them if I could use the credit just for myself. They located at USA New York and I had to spend so much to call overseas. They told me to contact the airline, so I called the airline to ask but they said they have no authority to do anything as I didn’t purchase the ticket from the airline, I had to go back to ask the agency again. Then they said I have to use it for the same passenger for the same itinerary with same airline. Which means after a long time of lockdown, and postpones, my dad cannot travel with me anymore. And I have to wait to see the tickets expire.

Truly makes me feel like this company a big scam. They hire their customer services people in different countries and pay them bare minimum so Of course they won't care about your travel issues nor your money. Spend 5 hours on the phone with multiple “agents” on april 29,2022. Been hung up on twice on the phone and chat after waiting on hold for hours!!! Bought a ticket from Beirut to Moscow for may 7th for my sister.

Don't use this company. They try to cross-sell you insistently. If you have a problem they will take huge time on the phone and will say will call back. They never do. I have spent more than 6 hours on the phone during 2 days to try and fix a problem they made in my booking. Tried to cancel within 24 hrs time frame and they refused always asking me to wait a bit more until they could fix the problem. I wasted a huge amount of time and energy. A total nightmare and mind you their prices are NOT significantly lower. Check other sources and you will be much better off.