CheapOair

I thought I was calling the number to American Airlines, when they answer the phone they only say reservations. The operator proceeded to pretend he was an agent for American Airlines. I booked the flights and couldn’t understand why they were more than what the website posted I kept saying that. He kept assuring me and fast-talking me through some fees that this was normal, it was not. I did a chargeback and won. Booked directly through the airlines. These people will lie, cheat, and steal to get your hard-earned money. Unethical is a nice way to describe them. If something happens to your flight and you need help from the airlines to either book another one or get a hotel you are screwed if you choose to book through CheapOair. You’ll be sitting at the airport while the rest of your party or family travels on if there are any delays or cancellations, you will most likely just kiss your money goodbye on top of paying more through the airline.

CheapOair is not Ok anymore and it’s a big risk with this company. I had canceled a ticket with United apps because I wanted to buy on CheapAir also a United.

Subject: Need refund for my ticket and Airlines put remark for full refund. I have booked ticket with CheapOair in March, 2022. When I booked my flight, I had a layover of 3 hours, Now the Airlines made changes and the layover is 28 hours. I did not accept the change. Since past 1 month I have been calling CheapOair for help, but no luck. Is this the way you are running a business? How can such terrible company can win an award? Ladies staff is pathetic. They don’t know how to transfer a basic call, they will say please be on hold but they will just disconnect, Disrespectful.

Phone service is worse. If you option 2 for cancellation of ticket, the automated phone service puts you on long hold. They usually charge you again and again for dates cheaper even. US Gov't should put a ban on such bad service company.

Cheapoair issued me a ticket that was not valid and left me stranded in LAX. The airline told me that a refund was processed requested by Cheapoair that was not credited to me. I called Cheapoair and asked for an explanation and they made a lot of excuses. They refunded the money 2 weeks later but I had to buy another ticket double the price as I had to urgently visit my mother who was sick. The sick feeling I had and the emotional trauma I went through those couple of days waiting for a flight was horrible. I had to spend on transport up and down and accommodation waiting for the other flight out of LAX as I live in Florida. This company should not be operating.

I have booked a trip 7 months ago and pay for selected seats due to long flight, got conformation for seat payment, when I call customer service for over an hour talking to 4 different persons, no one can confirm and all they do is give you sub story, ask for a manger, no one is available, it not right and I'm taking it to the next level now!!!

At the time of purchase the agent told us no need to get the transit visa when you are transferring to USA in Canada, But we have to get the Visa, We purchased all the protection packages as they said anytime when it comes to real they all were valid within 24 hours of purchase where you can get free of charge with in 24 hours. We spent 2 days on the phone call getting transferred in between customer care and Credit department. Finally saying call the airlines directly, We spend more than $18000.

My husband and my son were supposed to fly from JFK to Amsterdam on July 5th, 2022 but due to not being vaccinated they were not allowed to board the plane. I purchased the tickets online at www.cheapoair.com but they said I should contact the airline directly to ask them about anything Covid related which I did but they didn't tell me about the vaccine mandate. I specifically said that, "My husband and son are not vaccinated. Do they need a PCR for unvaccinated people". They said, "No". When they arrived to the airport they were not able to board since they were not vaccinated. I've spend $4,627.68 on those tickets and it's been 2 months and I can't get a refund. Please stay away from them. I wish I could give them 0 stars. I have been a customer with them for years.

The flight I had booked was canceled - CheapAair did not notify me of this (I found out when I called to ask a question). They then kept me on hold for hours, hung up on me 4 times and refused to put me on a new flight - they said I needed to pay the $3000 difference to book which is against the law since the flight I booked no longer existed. I had to spend 14 hours on the phone with them to get a new ticket home - worst customer service I've ever experienced. Beware when booking with them - I will never book through them again!

Yesterday we purchased two round trip tickets for a trip for my mother in law's funeral. It started out a little over 1,000.00 then you have to pay for your seat, to carry on luggage, etc. etc. I understand that they do this now with all the extra charges and in the end the cost to fly round trip for two seniors was now 1,700.00….so we suck it up and give them the credit card number and instantly after we thought we were paying 1,700.00 it pops up and says THE PRICE HAS GONE UP…And then not getting the time to cancel we are now charged 1,900.00. It feels unfair that you see the price you have to pay and instantly they charge 200.00 more on top of all the other charges. Feels like they could have been upfront and honest in the beginning of the transaction. At least then you wouldn’t have felt like you had been used.