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    How do I know I can trust these reviews about
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    Verified purchase
    Customer Service

    Reviewed May 26, 2024

    Beware before you book with this company. I booked a hotel for two night with VA Beach Hotel and then cancelled the reservation within 10 minutes since we decided on a different place. I called the hotel and they said they give refunds. After 5 days my refund didn’t come, so I called BOOK IT and they refused to give me a refund stating they have a no refund policy even though I canceled the reservation well before 24 hours notice. This hotel has a 48 hour cancellation notice.

    They told me there was nothing they can do and that the hotel is aware of their policy. $1200 is a lot to thrown down without even a partial refund, so I called the hotel and spoke with the manager. He issued a refund to the company and said the refund has been sent, I just need to call the company to issue it. Easy as that. If this company was honest, they’d call the hotel and issue a refund themselves, but they told me there is no refund when I was able to get one by doing it myself. I’ll never book through them again, only directly to the hotel.

    Customer Service

    Reviewed Nov. 17, 2023

    McAfee is my protection for 4 of my devices. I have been notified that my account with has been breached. I am being directed to email and have them delete my email along with all my info. It's been 1/2 an hour and unable to find an email to contact them.

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      Reviewed Nov. 14, 2021

      When attempting to book a room with a major chain hotel, somehow insinuated itself into the actual website of this chain so much so that after multiple attempts, their online booking appeared to be the hotel chain’s online booking service. When I booked the room at $149, I found out at checking that had I been able to reach the true website, I could have booked the same room at $95. This is a distressing experience.

      Verified purchase

      Reviewed July 26, 2021

      This is very accurate and fair. You STOLE my $2,000 I paid for an inclusive stay at Cozumel. Then the COVID hit and you CLOSED DOWN AND DISAPPEARED!!!! I had to get my money back through the bank. They refunded me. BAD!!!

      Customer ServiceCoverageStaff

      Reviewed July 21, 2021

      I book my trip thru BookIt to Cancun but I cancel my trip because my mom died. I also buy AIG insurance. In 2 years they not pick up the phone or call me back. They put me on hold and hang up. They even said the person who sold me insurance don’t have license. I already ask if cover before buying insurance or before cancel my trip. They said policy is effective immediately but now they said I cancel the next day. If policy was not effective then why they take my money? They closed my cases, they change me to 3 analysis adjuster. Talk to different manager but they don’t do their job right. This is the scam company, never buy insurance thru this company again. Now they tell me claim with bookit but this company is bankruptcy. Thru chase claim they said over 180 days. I lose more than 4,500.

      Customer Service

      Reviewed July 8, 2021

      So In December of 2019 we booked a Cancun trip for August 2020. We decided on delay payment plan where we would make 5 payments of $499.51. Our first payment was in December, second was in January of 2020 and we would skip February and then continue to March 6th was our third payment. Then a few weeks later March 20 I received an email where our trip was canceled due to COVID which is understandable but the company was shut down. No phone was answered. No email was answered so I decided to wait until COVID would calm down. I tried them again. Nothing.

      I called my bank and they said we need to talk with Bookit. The problem is bookit is not answering phone calls nor emails so how am I supposed to get my $1500 refund back. They shut downs, took our money and still until now I’m still trying to contact someone and no luck. It is now July of 2021. They have disappeared, I feel robbed and taken advantage of. How are we supposed to trust other travel companies and not think this can happen again!

      Reviewed June 15, 2021

      This company has apparently been out of business or shut down since covid started. I have never even used this company EVER and it is still charging me 39.99 a month!! I want someone to call/email me ASAP before further actions need to be taken.

      Verified purchase
      Customer Service

      Reviewed May 19, 2021

      We booked a vacation to Mexico before COVID and then COVID happened and they canceled our trip. Never refunded me the money and they don’t even answer the customer service number. I been trying to get I contact with them for over a year now, and according to their reviews I’m not the only person getting robbed here.

      Reviewed March 15, 2021

      My trip was cancelled March 2020. Capital One initially refunded the amount paid for the trip. Now capital one has pulled the money back from account. I’m directed to contact Bookit for a refund. There’s no contact information or person to speak with concerning my refund. Basically out of my money.

      Verified purchase

      Reviewed Dec. 19, 2020

      Booked a trip with BookIt to go on in the beginning of May 2020. They took the money. Never said that it would be canceled. Did not receive my refund as well as I can imagine there's others. Can't imagine how legal it is to disappear with all that money.

      Loading more reviews... author review by ConsumerAffairs Research Team is an online travel agency based in Panama City Beach, Florida. The company focuses on helping travelers find deals in the United States, Mexico and the Caribbean.

      • Vacation packages: offers vacation packages to major tourist destinations throughout North America.

      • Daily deals: Visitors can access daily deals that save them up to 50 percent on travel services.

      • Favorite picks: chooses popular hotels to help travelers find accommodations that match their needs.

      • Group rates: offers group discounts that can lower travel costs by up to 70 percent.

      • Coupon codes: Travelers can save up to $100 with coupon codes.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Company Information

      Company Name:
      14521 Panama City Beach Pkwy
      Panama City Beach
      Postal Code:
      United States