BookIt.com

I called to verify one of the All Inclusive Feature comments under the description of the rooms (Unlimited National and Imported Drinks Between 11:00 A.M. - 2:00 A.M., Including in the Disco). That comment is super confusing and conflicts with being all inclusive. The phone call didn't really clear anything up for me. I ended going to the hotel's website to verify. I was booking it while talking to the customer service rep. When I hit the complete button, the page didn't load and I received the error message below.

I booked a package vacation with the Black Friday special on the Sunday after Black Friday. Then I saw that the price had dropped on a cyber Monday by over 100 dollars. I called BookIt.com to have them honor the new price. I spoke to Temeka, who diligently worked with me to have Bookit honor the new prices. She had to cancel my old reservation, do a new reservation, and do all of this extra work to do this for me. We were on the phone for 90 minutes to make this happen. 90 minutes! This wasn’t her fault. Bookit doesn’t make it easy for their customer service agents to help out customers like me. If you make it easier for customers, then your agents would have an easier time making us happy. Eventually it worked out, but wow, that’s 90 minutes that I will never get back.

I have been searching websites to go away on vacation for weeks now. The price has continued to be out of my range until I saw Cyber Monday specials through BookIt. Because if this, I could afford to go away. I couldn’t book it online because every time I tried to grab air and check out, it wouldn’t allow me to have the air I wanted and would give me different air. Because if this I had to call and book it. I first spoke to a customer rep who was very nice but wasn’t as knowledgeable with air. I knew my price was cheaper than what he was coming up with and he assumed the air I wanted wasn’t available anymore since he couldn’t find it and it was Cyber Monday so I booked a different flight and paid more but the most I wanted to spend.

Aruba Vacation - So far this has been easy and I believe I got a really good deal. Only issue is the confirmed booking receipt does not state exactly what the room is supposed to be (king ocean view with balcony), so when we get there if hotel does not honor, we will not have much to go on. Will know more after the trip in late February.

After many days of frustratingly searching online and making phone calls to plan the best financial and experiential decision for our next vacation, I came upon BookIt.com. They offered a comparable rate for hotel and flight for my family of 4. The site was easy to use and I was able to select preferred flights as well as hotel. I was even able to email to myself or someone else what I was searching. Cool feature!

We attempted to book on another website and the price changed upon purchased by a couple of hundred so we tried another website and again the price changed upon purchase but this time by $2k, a ridiculous increased. Final attempt to book this resort using Bookit and no changes and we were able to confirm at the price shown. Thank you for saving us and now we are looking forward to an awesome trip in 3 weeks!

The representative was very very helpful. I had trouble with my reservation With a name spelling and being incorrect and she took the time to get it straighten out. It took a long time so I appreciate her time and patience.

This was the 1st time using BookIt and I will use again, so easy to understand, the prices are so good. I would never have thought about going on vacation with this site. You guys have made my 30th wedding anniversary great.

For the past few years I have used BookIt. Always been a pleasure. It's a complete ease of mind to know everything is taken care of. I will continue to use BookIt for their reasonable prices. I always refer my friends to BookIt.

I was extremely happy with the ease of booking our vacation on this site. Also loved the fact of being able to make a couple payment on it before the trip. WELL DONE BOOKIT.COM. We will definitely be using your site in the future.

It was very easy to book and find the hotel and flight I was looking for! I also like all the options at my fingertips. Now just hoping that when it’s time for my trip everything goes accordingly and I’m not disappointed.

My experience booking a stay for my family was satisfying. Leandro the agent that helped was very attentive and made the experience smooth. He informed me on when was best to book to save money. Thank you. I will recommend this website to my friends and family.

I hope to have a great experience. We will see how it goes. Booking was pretty straightforward. I like the fact you can book all in one place. Let's see what BookIt.com has to offer to this trip. This is my first experience with the company.

Our agent, Caitlyn, was exceptional. She took time with us, told us all about our resort, gave us info on other resorts and she explained everything. We really appreciated all the help she gave to us. We have in the past and will continue to use BookIt for our travel needs.

Site will not allow you to pick airline seats. I get all the way through multiple times and hit to purchase and an “error” message pops up. You HAVE to call customer service. I got so frustrated I wanted to cancel my reservation and another “error “ message asking to call customer service. I call customer service. Of course you're on hold forever. I hung up. Hidden fees and not very easy to get a hold of them to help. I’ll try again to call. If any different I’ll update my rating.

I had difficulty with the booking confirmation and customer services provided the help rapidly. All was explained and got my reservation. Thank you for the awesome service! Next vacation definitely will be done with BookIt. The delay payments worked perfectly for my family.

I received an email stating the resort we booked was going to be closed during our stay due to renovations. I did not like the resort that was picked out for us as a replacement and when I called did not get any help in finding another property. It seems like we should've been given several choices instead of being made to stay where you want us to stay. The resort didn't even compare to the one we originally had. I'm very disappointed in the service and customer service. I was told "there are no other resorts we can offer you." I don't believe that for one minute. I will not be going through BookIt ever again.

So easy to navigate web site and best prices. This trip is very special because my daughters will be joining me. I just started using BookIt and will be recommending it to all my friends. I have always used Expedia and after bookit web site don’t care to go back. Thank you.

I was in a “pickle” and I needed to find a hotel ASAP. I had a great customer service representative who was extremely happy to help me find what I needed. He was patient and polite. Thank you Deveene for looking out!

If I had the opportunity to rate it without a star that would be my option. Being away with the military I finally was afforded the opportunity to check my emails on 5/13 to find out that I received an email from Bookit.com stating my trip was cancelled on 5/4. May 4th was my last payment date and on that same date two additional emails were sent stating that my booking would be cancelled and has been cancelled due to nonpayment. Needless to say my card had expired and it needed to be updated which caused this mishaps.

Very positive experience using the BookIt site. The discount offered was so much better than other booking websites. There is also a huge variety and options to choose from. I will definitely use it again to book trips in the future.

Updated on 05/14/2019: I am not happy with the resolution. Due to the flight departments closure on date I called initially, I paid a higher cost for the same airfare. In addition to a $200 change fee?!?! And what is this $100 - 300 range? Why did I not pay $100 and who is this fee going to anyway. My understanding was the airline but this is double what American Airlines charges. Your email stating I can rebook directly with the airline is deceitful. The email from BookIt company says they charge a $25 booking fee. I am now paying $850 to go to Florida when I should be halfway around the world at that cost!!

I found your website fairly easy to navigate. Some screens are a bit busy. It was hard to find the flight information until late in the process. Also, not very intuitive on how to select seats. It shows some as being handicapped but you are able to select them. Overall it was pretty easy. This review is only for the booking process. Not the travel experience as I haven't gone yet.

Horrible customer service. I lost my flight information, tried to call customer service they kept hanging up on me. Email just vanished, no follow up emails or reminders. I will be using another company to book my trips next time.

This is my 6th times using BookIt in my travels to Mexico and the Caribbean and as always it’s easy, simple, honest, and straightforward I love BOOKIT.com. Even when I’m having connection from Jamaica to Miami was cancel and I was stranded at the airport they did their best to help.

I just want to say that my experience was super smooth - I found the best deal after searching every travel site I could think of! This was by far the easiest and best deal! I will use BookiIt from now on.

The company charged us twice making it the same price as the hotel on the hotel's website. We should have just booked it on the actual hotel website seeing how we can't get ahold of customer service.

I am pleased with how BookIt handles my reservation in the end. At first, I was furious and mad with them for the cancellation of my booking. They without suggesting, they have rebooked a reasonable confirmed location with which we (my wife and I) were truly satisfied with. Thanks BookIt, I am very pleased. BookIt all the way for me.

This was my first time with BookIt.com and I needed a lot of help, but both calls I had to make were successful and our trip was complete. I appreciate the extra time it took to make our trip and I know we will enjoy it. Will use BookIt.com for all our future trips.

The customer service rep that took my call maintained a calm tone but was sarcastic and rude as if she were doing me a favor when I am spending over 4 thousand dollars on 2 hotel rooms for my family. I was originally told I will not be charged a cancelation fee as long as I am rebooking immediately. While advising the rep of my initial conversation, she interrupted me with "alright alright alright" but I will note your account no further courtesies. I did not ask for a favor, I asked for BookIt to honor what I was told by my original customer service rep.