4.0/5 (9244 reviews)

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating4.0 out of 5
See all 9,244 reviews


Are you planning to book a trip soon? is a web-based company working hard every day to provide travelers with the easiest booking experience possible.

We promise to help you find the best rates for your upcoming adventure and ensure all of your trip arrangements are taken care of. Visit our website today! Reviews

  • Recent
  • Oldest
  • Most helpful
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about
  • 4,240,639 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 14, 2021

When attempting to book a room with a major chain hotel, somehow insinuated itself into the actual website of this chain so much so that after multiple attempts, their online booking appeared to be the hotel chain’s online booking service. When I booked the room at $149, I found out at checking that had I been able to reach the true website, I could have booked the same room at $95. This is a distressing experience.

9 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: July 26, 2021

This is very accurate and fair. You STOLE my $2,000 I paid for an inclusive stay at Cozumel. Then the COVID hit and you CLOSED DOWN AND DISAPPEARED!!!! I had to get my money back through the bank. They refunded me. BAD!!!

14 people found this review helpful

Not sure how to choose?

Get buying tips about Travel Sites delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: July 21, 2021

    I book my trip thru BookIt to Cancun but I cancel my trip because my mom died. I also buy AIG insurance. In 2 years they not pick up the phone or call me back. They put me on hold and hang up. They even said the person who sold me insurance don’t have license. I already ask if cover before buying insurance or before cancel my trip. They said policy is effective immediately but now they said I cancel the next day. If policy was not effective then why they take my money? They closed my cases, they change me to 3 analysis adjuster. Talk to different manager but they don’t do their job right. This is the scam company, never buy insurance thru this company again. Now they tell me claim with bookit but this company is bankruptcy. Thru chase claim they said over 180 days. I lose more than 4,500.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 8, 2021

    So In December of 2019 we booked a Cancun trip for August 2020. We decided on delay payment plan where we would make 5 payments of $499.51. Our first payment was in December, second was in January of 2020 and we would skip February and then continue to March 6th was our third payment. Then a few weeks later March 20 I received an email where our trip was canceled due to COVID which is understandable but the company was shut down. No phone was answered. No email was answered so I decided to wait until COVID would calm down. I tried them again. Nothing.

    I called my bank and they said we need to talk with Bookit. The problem is bookit is not answering phone calls nor emails so how am I supposed to get my $1500 refund back. They shut downs, took our money and still until now I’m still trying to contact someone and no luck. It is now July of 2021. They have disappeared, I feel robbed and taken advantage of. How are we supposed to trust other travel companies and not think this can happen again!

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 15, 2021

    This company has apparently been out of business or shut down since covid started. I have never even used this company EVER and it is still charging me 39.99 a month!! I want someone to call/email me ASAP before further actions need to be taken.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 19, 2021

    We booked a vacation to Mexico before COVID and then COVID happened and they canceled our trip. Never refunded me the money and they don’t even answer the customer service number. I been trying to get I contact with them for over a year now, and according to their reviews I’m not the only person getting robbed here.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 15, 2021

    My trip was cancelled March 2020. Capital One initially refunded the amount paid for the trip. Now capital one has pulled the money back from account. I’m directed to contact Bookit for a refund. There’s no contact information or person to speak with concerning my refund. Basically out of my money.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Dec. 19, 2020

    Booked a trip with BookIt to go on in the beginning of May 2020. They took the money. Never said that it would be canceled. Did not receive my refund as well as I can imagine there's others. Can't imagine how legal it is to disappear with all that money.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Nov. 15, 2020

    My vacation was cancelled due to the COVID outbreak back in March of 2020. With my trip I purchased insurance for any chance of cancellation. I paid $1992.97 for trip and was refunded $0.00., from my experience, shows zero care for its customers. They care about getting their money and that is it.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 12, 2020

    My husband and I purchased an all-inclusive resort trip to Riviera Maya on January 2020 for 7 nights in April. Due to COVID-19 BookIt unexpected cancelled our trip. This was understandable at the time considering travel restrictions. What is not understandable is the fact that I have contacted 4 different companies about my refund for this trip and I have not received my refund. I initially contacted my AIG Travel Insurance. They referred me back to bookit because the cancellation was made by bookit.

    I spent several months emailing between bookit and AIG travel in attempt to understand who was truly responsible for my refund and why I had not yet received it. AIG travel claimed that it was not their responsibility due to Bookit having made the cancellation. Bookit said, "Sorry can't help you, maybe try your credit card company or your travel insurance." Please keep in mind that when I purchased my travel insurance through bookit I specifically called them and asked them if we would be covered under any pandemic related issues that may come up. They assured me that this was the way to go.

    Fast-forward to August 2020, I contacted my credit card company to file a dispute. They initially reimbursed me before fully reviewing my case. About a month later they took back the money stating that they reviewed my case and it was not their responsibility to cover this issue that I have been having with bookit. I tried once again to contact AIG travel. They gave me the same response that bookit is the one responsible for this reimbursement. I have also attempted to contact the resort several times. I have not heard an answer from them. This has been extremely frustrating and I will never use BOOKIT or AIG travel again. I am out $1772 due to BOOKIT's and AIG's mismanagement.

    2 people found this review helpful
    Loading more reviews... author review by ConsumerAffairs Research Team is an online travel agency based in Panama City Beach, Florida. The company focuses on helping travelers find deals in the United States, Mexico and the Caribbean.

    • Vacation packages: offers vacation packages to major tourist destinations throughout North America.

    • Daily deals: Visitors can access daily deals that save them up to 50 percent on travel services.

    • Favorite picks: chooses popular hotels to help travelers find accommodations that match their needs.

    • Group rates: offers group discounts that can lower travel costs by up to 70 percent.

    • Coupon codes: Travelers can save up to $100 with coupon codes.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Company Information

    Company Name:
    14521 Panama City Beach Pkwy
    Panama City Beach
    Postal Code:
    United States