There’s nothing more rewarding for us to see than a satisfied guest. Thank you for taking the time to write such a great review. Our number one priority is to make every guest experience exceptional! And we are glad we did just that! Enjoy your trip!
Original review: Jan. 25, 2016
I have been using BookIt.com for several years to book my hotel rooms throughout the country. BookIt.com seems to have the best deals in town and I really love how easy it is to use their site. I have saved so much money with this site. I am so happy with BookIt.com that I do not even go to any other site.
Thank you for choosing BookIt.com and sharing your experience! We're glad you found exactly what you were looking for at a great price. Have a wonderful trip!
Original review: Sept. 4, 2015
Writing a positive review because everyone else here seems to complain. We did a 2-night getaway, and Bookit.com had a slightly better price PLUS they included daily food and drink credits for the resort! I was taken aback by all the negative reviews, but if you google "Hotwire.com reviews" or "Priceline.com reviews" (both VERY reliable sites), they are wildly negative as well. The bottom line: do your homework, people. Read the fine print. Read reviews on the hotel you are booking. Take screenshots of the terms & conditions if you feel nervous. If it says "no cancellations", don't get mad and leave negative reviews when you can't cancel without a penalty. Our experience with Bookit.com was great, and yours will be too if you only read and understand the details.
I was very pleased with my experience with BookIt.com. We were going to book online but had a few questions before we booked so we called. Our travel agent, Jason, was knowledgeable and helpful. He did not try to pressure or swindle us out of extra money and even found us better flights than the ones we were originally going to take. Overall we were very happy with the help we received and can't wait to take our vacation to Mexico!
I wanted to leave on a Friday to Cabo San Lucas Mexico with other booking companies. They denied me by saying there were no flights available. But with BookIt I had no problems booking on a Friday. Thank you so much!
I love using Bookit when planning my trips. Everything you need is right on their website. They always offer great deals and discounted offers by email. Unlike other travel sites, Bookit offers pay delay. Which it breaks down your payments for trips. Bookit will always get a thumbs up from me.
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I thought the booking was very easy. The price was much cheaper than other sites. There was enough information to make a decision. Great website, easy to follow in order to book. Now, hoping the experience with the hotel, airfare and transportation to the hotel is just as easy to follow.
On booking a hotel in Cancun online, I for some reason was unsuccessful in linking a rental car. I spoke with Traci ** at BookIt.com, who not only successfully linked the car rental, but further inquired about my flight details and was able to credit me a substantive discount in consideration. Thanks!!!
Booked my first trip using BookIt.com this week. Did it online and it was very easy. I was a little nervous after reading some reviews. I read all the small print and everything went as planned. When I checked out, the total was $20 more than quoted, but that is because I chose the pay plan which is $5 for each of the 4 payments in the plan. Received my booking confirmation from the hotel today. All looks good!
We used BookIt to reserve our airfare and resort stay at the new Secrets Resort in Cap Cana. Overall we saved over $1300 off of booking directly through the resort and almost $700 off of some of the other booking sites. It was easy, fast and we even got to choose our flights and seats! We also purchased transfers from the airport to the hotel for much less than some of the other sites. We will be using them again for future bookings. We don't travel until February of 2017, so we'll see how smooth things are when we check in!
So far booking a vacation through BookIt has been a breeze. They are cheaper than the other sites and even a travel agent. Hopefully there won't be any problems with the trip but we'll see.
I booked trip to Las Vegas early this morning with a representative named Jason. He was very enjoyable and very courteous. He was very helpful and made the experience very nice and stress free. I really enjoyed working with him. He is an asset to your organization. Great experience!!!
I was looking online for tickets to fly Tony ** then I'll call booking.com and they gave me the best price I could get. Thank you to all of you. How to add very friendly and Professional Service. Thanks again.
I specifically told the reservationist that I wanted to make sure my booking for 3 rooms/flights for 5 for Mexico package at Villa Del Palmar was the "all inclusive" option. She confirmed and at the price quoted. Your confirmation email is very deceptive and unclear. It reads "Villa Del Palmar Los Cabos with Optional All -Inclusive", so I assumed again that is what I had booked. Then, when I told more friends to come and book it thru you, they told me the all inclusive was $250 more... Which caused me to call today and in fact, new person on phone confirmed I DID NOT have "all inclusive" option!
I understand that my call with original reservationist is being "reviewed" which is good because you will hear that I specifically asked her about this to make sure was "all inclusive". I have told the other 4 people the price is $950 per person and I sincerely believe that is the price I should be given since that is why I used your company instead of another. Thank you.
I was surprised to reach a live agent at 10 pm PDT & really happy working with Leslie - a super efficient professional - who quickly accommodated our dates at the Posada at a price I was unable to achieve online. I look forward to future booking with BookIt.
We are constantly looking for ways to better the experience of our guests and appreciate your comments. After reviewing your booking it appears that everything may have been sorted out however if you would like to speak to someone about your experience, please let us know. Thank you.
Original review: Oct. 12, 2016
After a full two weeks, your company has taken my money but offered nothing more than a BookIt confirmation code. We have received a runaround from every phone call and although the staff has been helpful, they end every single (I mean it) every single call with "Well, just try again in a few days." Follow-up is vague, and even a couple managers have been involved.
However, my complete and astonished frustration is that although every agent is unable to reach our hotel, we were able to call, from our cell phones, another country and talked to not only the front desk, but also the hotel's headquarters. The hotel says they are waiting on your manifest, and you are saying you can't get a hold of the hotel. I've sent an email and am more than happy to connect with another person. I simply ask for help and expect a resolution, or this will have to be something that is escalated to a legal matter. Please, please help me find a solution.
I don't know her name but her extension number is #**. OMG she was sooo helpful and nice. I know I must've been so annoying but she helped me pick the right hotel. She was awesome and from now on I would be calling her to help me book my trips =). Thank you.
I was having problems with finalizing my trip online - flights I selected kept changing when I hit pay now. Decided to call and the service was excellent. The agent got me the exact flight I wanted and took care of everything. The dream vacation is now booked and will be happening!! Thank you BookIt!!
We're sorry that you didn't receive what you expected but due to the nature of these discounts all promo codes have restrictions and specific terms and conditions. If you would like to speak to a Representative about this, please let us know. Thank you.
Original review: Oct. 8, 2016
Lots going on in the website. When I finally got to the end of the payment option I got an error and had to call a number to complete my transaction. I forgot to put the code for $100 off. Called and they said I would have to cancel and redo transaction. And it may or not be same charge now. I asked if I could get a voucher to use at the hotel they said no. So I just got frustrated and said leave it as is. Not good business when someone is spending $2,400.
Unfortunately, we do not have control over the changing flight rates, as the flights are able to be booked by guests from other online travel agencies. Because of everyone trying to book the same flight, flights will fill quickly and prices change quickly which can result in the issues you experienced. If you would like us to look into this, please let us know. Thank you.
Original review: Oct. 6, 2016
Booking with another couple has never been a problem. Understanding that with flying from different airports separate reservations needed to be made. To ensure dates/hotels etc lined up one of us booked on the live site while the other spoke to an agent directly. (Minutes apart) The other couple were not giving a confirmation but their credit card was charged. The agent explained there was a "system update" and they would call them back once everything went through.
Upon calling back almost 4 hours later the agent explained that the rate and flights were no longer available since it was a live site. At which they refunded the amount charge to the credit card. Which sounds like it would be great except that our half of reservation would not be refunded or cancelled because we agreed to the terms of agreement with the site upon booking. We are now stuck with a reservation that cannot be cancelled and unable to travel with the party we were trying to make reservations with. This all came to be after we followed the instructions from one of your "travel experts".
We understand your frustration, but please know that you and your concerns are extremely important to us and we are currently working to address them. You should be hearing back from one of our Representatives very soon. Thank you.
Original review: Oct. 5, 2016
Booked a trip flying out from Miami. A Cat 4 hurricane is coming and we are in hurricane watch. The hotel and AA will let me cancel the trip but BookIt won't! Doesn't make sense at all!!! Not looking after their customers. Not sure if I will use them again.
This resort is a wonderful place to stay. The personnel is so friendly!! Everything is so clean and professional. I would highly recommend this resort. We will be coming back next year!! Bookit is highly recommend!! All the information is clear and accurate! Thank you for a wonderful vacation and 20 year anniversary!!
Well let be a fair minded with positive feedback... anyhow this was my first time doing business with your efficient web site. I have had a pleasant experience with the whole process. I will be looking towards more bookings hopefully sometime in the near future... signed another happy client.
Thank you, Christopher. There’s nothing more rewarding for us to see than a satisfied guest. We have passed on your comments to our contact center team management regarding your experience with Chad. Have a wonderful trip!
Original review: Oct. 5, 2016
Chad extension ** is the only person in a month that really put effort into saving me every last penny. A lot of these people seem not to care but Chad really made the difference in my family trip.
Booking with BookIt! BEST SAVINGS. Was looking for a hotel and got the best deal. Also they have payment plans too if you book far enough in advance. I recommended to all my friends!
BookIt was able to get my sister and I (we live in different states) flights that would have us arriving as close together as possible, and still gave us a great deal. I am so excited about my vacation.
BookIt is a great website. Always the cheapest & always gives additional credits & perks. I have been using this website for years & will continue to book my trips via this site. Thank you for your customer service BookIt!
Easy. Fast. Understandable. Great customer service from the representatives. Prices were fair and better than most. We will book all of our future vacations using BookIt.com. I was offered services that I did not even think about as I was making my reservations!! Great job BookIt!
On 11-3-2016, I attempted to book our 25th Anniversary vacation with Anita. After two failed attempts, she assured me that neither of the transactions had been processed due to error codes. We agreed that I would call my bank first thing on 11-4-2016. To my surprise a transaction for the flights had been processed. I called BookIt right away. An agent said that apparently the issue was with my credit card but that the flights HAD BEEN BOOKED!! I proceeded to complete my vacation package and was told that I would not be receiving the $75 discount that I was previously receiving due to it being offered only on Monday and it was now Tuesday.
I informed the agent that my budget was $1500 and he agreed to give me a $50 coupon. The total was still over $1500. I only went forward with the process due to the fact that I already had flights but no hotel!! My experience with the agents was Great. It was the actual process of the flights still being booked but no hotel. I understand that the problem was with my card but don't understand how the process couldn't be stopped after I was guaranteed it had not gone through.
BookIt falsely advertised a price for a hotel. Then after I booked thinking I was getting a great deal, I received a confirmation for a wildly more expensive rate. I immediately called to cancel the reservation. They told me that I would be charged the full rate, and then ANOTHER $35 on top! Just for the "pleasure" of canceling even though I would still be charged for the room. Literally the worst customer service I've ever received in my entire life. I will never even for a second think about using BookIt ever again.
While trying to decide what to do for my 37th birthday/2nd anniversary. I came across BookIt.com. I was very happy with the selection of hotels and packages they offer. I was thrilled to find out they offer pay delay. You cannot go wrong with this site. They have vacations and packages for all budgets. :)
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
BookIt.com is an online travel agency based in Panama City Beach, Florida. The company focuses on helping travelers find deals in the United States, Mexico and the Caribbean.
- Vacation packages: BookIt.com offers vacation packages to major tourist destinations throughout North America.
- Daily deals: Visitors can access daily deals that save them up to 50 percent on travel services.
- Favorite picks: BookIt.com chooses popular hotels to help travelers find accommodations that match their needs.
- Group rates: BookIt.com offers group discounts that can lower travel costs by up to 70 percent.
- Coupon codes: Travelers can save up to $100 with BookIt.com coupon codes.
- Best for Domestic and budget travelers.
BookIt.com Company Profile