Travelocity Reviews

I made travel plans to N. Carolina. I had reserved a suite at a hotel. Upon arrival, we were placed in a much smaller room with double beds. I complained and the hotel told me they had no available suites. I contacted Travelocity, relying on their customer bill of rights: "Get what you booked Neither overbooked hotel, nor missing rental car, nor lost reservation should stand in the way of you and a smooth trip. That's why Travelocity Guarantees that everything about your booking will be right, or we'll work with our partners to make it right, right away."

They issue what is called an OSI to the airline every time someone books a flight. This authorizes the airline to actually charge for the ticket. The price I authorized was supposed to be $459.90. They charged $771.90, resulting in an overdraft charge to my account of $84! The following day they authorized a refund of the difference. (so they knew they made a mistake) They seem to think this is suficient. It is not.

I booked my honeymoon on March 21, 2005 for July 17 through July 22 in Williamsburg, VA, at the Sunterra. I called on July 12 to confirm my reservation but the hotel did not have my reservation. I called the 1-888 number got some guy in India who said that the hotel was closed and to call back at 9 a.m. the next day. I called the hotel personally and the rebooked me in a different resort. Travelocity employees did nothing.

On June 20th at 11:22 am PDT, I prepaid $244.88 for a hotel stay. My credit card was charged $244.88 at 11:22 AM. Then at 2:10 PM on June 20th, my credit card was charged again for $244.88. I called Travelocity and they claimed they did not do it. I have written to Travelocity and received the same response. They claim they have no record of the charge. I sent the Consumer Complaint Department a fax with a copy of the authorizations they made to my card.

Fare Jumped by Travelocity.com. On 17 June 2005 I booked a flight from London (LHR) to Chicago (ORD) for myself, daughter (4) and son (2). I received an email confirming all the booking details, but stating prices are not confirmed subject to airline confirmation of the reservation. One week later I have not received anything. My website profile showed no reservation booked in the Travelocity system. I could not get through to travelocity (UK) by phone. I called USA office.

After locating 4 tickets to fly from Austin to Salt Lake City, entering the credit card info, email info, and hitting submit to purchase the tickets, Travelocity popped up a message that "These fares are no longer available at this price" but are available at almost $50 more per ticket. My wife logged out of their site without responding to purchase the higher priced tickets. She went into another vendor's site, found the same tickets at the lower price, and purchased them.

I have no access to charge on my credit cards due to they're all over the limit. Everyday the problem is not resolved, the airline tickets are increasing in price.

Travelocity wants me to pay an additional $230 to fix the error. I have refused the ticket, and I plan to dispute the error through VISA, if Travelocity will not correct the ticket.

Travelocity requested duplicate airline tickets from American Airlines. When this was discovered on my credit card statement, I called both AA and Travelocity. AA said I would have to take up the matter with Travelocity. Travelocity acknowledged it was their mistake and requested me to send a copy of the credit card statement to their attention for processing. I was told it would take 3 (THREE) months to process. I told them this was totally unacceptable. After further rather heated discussion, they offered to call the airline to expedite the refund to less than one week. That effort was delayed until tomorrow as the AA office was closed.