Travelocity Reviews

In November 2025, my wife, my service dog and I stopped at the Holiday Inn Express at Savannah S I-95- Richmond Hill, 4601 US Highway 17, Richmond Hill, GA, 31324. Upon entering the lobby area, there was no one at the desk, however the front desk associate was in the back and came forward. There was no name tag on the counter identifying who was on duty, nor was the associate wearing a name tag. Taped to the front desk counter was a sign stating "no dogs." I asked for a room and indicated I had a "Diabetic Assistance Dog." The associate stated only "service dogs" were allowed. I replied "He is a service dog and I have the certification." She then stated she could make a reservation at an adjacent hotel also owned by the same company. I asked her why Icouldn't I have a room here. She stated I was "giving off negative vibes!" It ended with her stating she was refusing me service.

I booked a flight on Travelocity. I was flying United one way and American back home. I also rented a car. I realized the flight times wouldn't work for me so I cancelled the trip about 15 minutes after booking it. Because they were considered three different transactions (according to Travelocity) they only cancelled the United flights. No where did it say I needed to cancel the other two transactions, even though it was a package deal! When I called to complain I was told by the rep (Andrea, who was awesome) that it should work that way, where you can cancel the whole trip at one time, but it wasn't. So I'm out $1000!!! Will never use them again.

If I could give them 0 stars I would. Made reservations for rental car through Travelocity for pickup at Tampa airport. Unfortunately had to book with Mex car rental as all of the other well known companies didn’t have any cars available for the weekend of 2/27-3/1. Got to rental counter at 810pm stated hours of open to 9 pm . Sign on wall indicating the same. The counter was closed, no attendant, sign showing they had cars available. We went to parking lot to look for employee. Went to booth it was closed, no employees anywhere for Mex. Found numerous other employees for various other companies.

Booked through Travelocity to London to meet my wife then booked seats back to the US with adjoining seats, paid for. Travelocity changed my flight but not my wife's. We are now 3 hours apart. Was going to call Travelocity but the wait time on their site is 8 days!!!! I have booked many flights through this company in the past but this will be my last. Will uninstall their app.

Had a trip booked to Guadalajara, cancelled over recent events, which the customer service rep issued a travel credit for + a $175 rebooking fee. When it comes to using the travel credit, however, customer service is slow, rude, and unhelpful. The travel credit which already included taxes bundled in it from the original booking, was refused to be applied towards the taxes for the new flight, so there is a "fare difference" charge of $170, despite the new tickets costing almost $300 less than the original. THEN, the $175 reissue fee was increased to $200, and even when I pushed back saying that there is an email stating the $175 price and they should honor it, they refused, and also slapped that on top of the fare difference. The result is that a $650 booking ended up costing $1200, and the customer service agent was incredibly rude and would not offer explanations or help in any way. Money straight into their pockets, corrupt, dishonest, scummy, and rude.

Just terrible service!! Tried to book a vacation and it turned into chaos! Payment wouldn’t go through and my card was charged several times. There are pending charges on 2 accounts and the funds are now tied up. Tried to seek support and have been on hold for 2 hours. This is the worst experience!!!

Don’t be fooled by the 1st 3 five star reviews. I booked my room in Miami. I had no idea I was even booking through Travelocity. Four weeks before the trip I got sepsis. 5 days in the hospital, 1 week recovery at home, then got covid. I had booked only the room through Travelocity. I had to cancel the cruise, the airline, the car, and room. Travelocity is the only one who gave me the runaround. They had a site on Hotels.com that had cancel/change….but they just kept rerouting you to the hotel….who said I was booked through a 3rd party….When I finally got through I had to pay $100.00 to cancel the room even though I had a Dr letter saying I was contagious. Never again.

Stay away from this company. 3 to 4 hour wait on customer service, then they have “policies" in place to benefit them. Had a trip to Puerto Vallarta when the drug war broke out. US Embassy says don’t fly, airport is shut down but I still can’t get a refund on my tickets. Policies prevent this. Total scam.

This review is to highlight the terrific job this motel is doing. On February 25th we had a severe ice storm with over half of our city without power. Your franchise motel rose to the occasion. We were tired, cold and stressed. We were greeted with open arms, smiles and an immaculate room. Jean ** and Tammera ** lowered their rates to accommodate any and all. Previously, not animal friendly they became Noah's Ark and opened their place to all cold pets. Some customers had to remail for more than a week. These ladies made sure the breakfast were fresh and hot with friendly support for this egregious situation. As refugees from the cold, we became a family. The country Inn and Suites impressed all of us with their generous attitude. Country Inn and Suites should be grateful to have a motel that has such high standards and compassion backed by your name. Sally In Nashville

My husband and I received an egift card years ago that says it never expires (I live in NJ which has a law that companies have to honor gift cards no matter how old if they say they don't expire). At the time we received it we had neither money nor time to travel so it got put to the side and lost in the shuffle of life/kids/jobs etc. I just came across it during a move, my husband and I have a 35 year wedding anniversary coming up, are visiting friends in Oahu and decided to go to the big island for a few days to celebrate our anniversary.

If I could give a negative star, I'd give 5. I can not believe the cancelation policy!!! I booked 7 flights for our family vacation. 4 1 person and their kids backed out, and I went to cancel 4 of the 7 flights. Nope. They will not credit my card. But they offer airline flight credit ONLY to the person listed in the ticket!!! The entire airfare amount was taken from MY credit card, under MY account. That all should go right back to the person who (over)PAID for them to begin with either via credit for later use, or directly back to the card !!!!! I sure hope those people are making an assload of money, because the company just made 1000.00 off of me. I can't even wrap my head around them telling I'd be given "credit" if canceled. I wouldn't be, the people whose name were in the ticket are!!!! I can't even imagine who else lost out.

A trip to Hawaii that was supposed to be our honeymoon, a week away from the city life. We had a beautiful pakage. Middle area of expensive, pictures of our sweet were beautiful, comes with a tub, and ocean view. What we arrived to was a roach dive flea bag motel run down algae filled swimming pool, our one-bedroom "APARTMENT" with kitchenette and bathtub was a 20 square foot room with a stand-up rusty old shower head, a 4-burner oven that only two worked. Every other day, I would have to chase a drunk homeless fellow away from my "private patio" (3 ft by 5 ft busted slab of concrete), where he felt the need to deposit his ** next to my door. When front desk was informed, their response was to tell me to call the cop?!?!

If I could give less than 1 star I would have. I had to cancel due to inclement weather in the area. Literally 3 to 4 inches of ice. Roads closed. Power outages, etc.... Spoke to the hotel directly and said they had no issues canceling and refunding. Then Travelocity got involved and said they could not issue a refund and kept the money. The hotel confirmed they canceled it on their end. Travelocity just stole the money.

I purchased airline tickets for my husband and I to travel to NYC. We had a snowstorm and the flights were cancelled by the airline. There was also a state of emergency in NYC. I was told that we would receive a credit on our Travelocity account. When I looked a few days later, it had not appeared in the account. I called customer service and was told that because my flight was non-refundable that I couldn't get a credit or refund. BUT - they could upgrade us to a first class flight for $3700.00 and then they would refund the whole amount plus a $200 credit. Does this sound right? It sounds like a scam!

Disappointment with the shore excursion organization on the Sirena during our cruise from December 26, 2025 to January 5, 2026. Unfortunately, the tours were extremely poorly organized and did not meet the standards expected from a cruise of this level. The so-called “highlights” mainly consisted of filthy city markets, wholesale markets, jewelry stores, monks’ monasteries, and dirty public beaches, instead of resort beaches these experiences felt more like time-fillers than meaningful or enjoyable excursions.

We used Boca Chica Taxi to book a private tour of the islands off the coast. White sand and calm warm water. Our captain met us at the Boca Chica docks and waited while we swam. We have had Elvis take us to different islands and snorkel spots. He is knowledgeable about the area, speaks quite a bit of English and is just a really nice guy. I would recommend him and his company to anyone.

DO NOT USE TRAVELOCITY! They are an absolute disaster if anything on your itinerary goes wrong. On Sunday, Dec. 28, my family was traveling to our Christmas reunion. At 5am, our flight was so severely delayed that we would completely miss the connecting flight to our destination. The airline would not help me! They said contact Travelocity. The rebooked flights were to a completely DIFFERENT CITY and didn't arrive until 10pm, instead the original 1:40pm landing. The car company would not help me! They said contact Travelocity. Travelocity had NO WAY to change the car reservation. Absolutely helpless. If you book with Travelocity and ANYTHING changes, you are absolutely SOL. Strongly recommend avoiding Travelocity at all costs.

Title: ZipAir “Business” via Travelocity – Misleading Disclosure, Credit Card Dispute Succeeded. TRAVELOCITY NEEDS TO DISCLOSE THE LIMITATION OF ZIPAIR SO CUSTOMER KNOWS WHAT SERVICES HE/SHE WILL GET FOR THE PRICE. Body: I want to share a cautionary experience regarding ZipAir “Business” class tickets purchased through an online travel agency (Travelocity). ZipAir operates as a low-cost carrier, and its “Business” product differs significantly from traditional long-haul business class. When booked through Travelocity, several important limitations were not clearly disclosed at the time of purchase, leading to reasonable consumer confusion.

Horrible company. I was in the parking lot and booked the next day, which was wrong, they would not refund me my day. It was late at night so I had to book another night. I called and they lied to me, telling me that would refund me the day I didn’t use, but they never did. They are Lowrs, cheats and thieves, put these people out of business.

I am still waiting for my refund. It has been a month. Do not use Travelocity/Expedia. Quick to take your money, but not to return your money if you purchased refundable tickets. Customer service completely outsourced. Can't even get an American representative

I wish I could refuse to leave a star. They don't deserve one gold one...so do not use Travelocity, they lack the training of professional customer service and definitely do not read messages. I booked a hotel in the wrong town, yes, my bad and I cancelled shortly after. They immediately charged my bank account and of course, I noticed. I called and asked them not to withdraw funds, but they said there was nothing they can do. Bologna, they are unprofessional, and everyone I spoke with was not interested in what I had to say! So with this being said, they lost a lot of future business, and they should read my last email. People, if you want to book, call the hotel directly, don't waste your money on this site!!!

I will never ever book another trip with them, they have horrible custom services, they canceled my car rental without notifying me. My boyfriend and I were stuck in the car rental place for a hour, they left us to figure out things. I booked a hotel with a king size bed but they gave me two queen size bed. When I called regarding this issue and asked for partial refund they refused to give me any refund. When I ask to speak with a Manager they refuse to let me talk to them because they only did with Admin things. They like to hire people who are not in the US and can't understand or speak English. They really don't care about their customer, they are just want to get your money and nothing else. After you book with them they don't notify you of any changes that happen. We were left to figure things out by ourselves which cause us so much stress. Please do not book with this company, they are horrible.

Updated on 11/06/2025: Finally spoke with the hotel and they said that Travelocity requested a refund because plans changed when the reason was that I needed to repackage with my daughter having a flight. The hotel said it's an easy fix and once I rebook the package, they would refund and honor the new booking. The hotel stated that it was an automatic response with the wrong details. Travelocity still gets a 1 star because I stated that I wanted to keep the hotel, but inside a rebooking on the package. I would never go through them again.

Booked a hotel through Travelocity, got charged at the hotel over $100 more than what I had already paid Travelocity. They said destination fees after I called for a refund, so if they knew the fee. Why did they not put it on the price of the hotel. They show lower prices on the site and when you get to the hotel the hotel has to charge you more than you already paid.

Do not book with TRAVELOCITY, DON'T EVEN THINK ABOUT IT! I wish I had read reviews before using this company to book flights. I had used them once years ago and had no problems but this is not the same company that it used to be. Not even recognizable. My experience was a bait and switch fraud. They post a cheap set of flights in with the other offerings. I thought, oh! Must be a deal of the day or something. So I bought my flights and everything looked fine. I could find my booking on the Southwest airlines app and nothing looked amiss.

I had a emergency so I had to cancel my flight with Turkish Airlines and I called Turkish Airlines to see about getting a refund and they told me I was not even in their system yet and that it was up to Travelocity to give me my refund. So I called travelocity and they are telling me that it is up to Turkish Airlines so I got a bunch of back and fourth crap with that. Travelocity is saying that they go by Turkish Airlines policy which is crap and I don't see how anyone can just keep someone's money especially $1,200.00 .

If I could rate less I would. I had an extra guest fee for a guest that did not come to the hotel. I could not get ahold of anyone ahead of time, hotel couldn’t help because it wasn’t their charge. Travelocity had all the information and documentation and still insisted on contacting the hotel to tell me the hotel didn’t charge the fee…which I already knew. They were clueless and refused to make the small refund. I will never book with them again.

I had booked a stay through Travelocity with the added protection plan incase of cancellation. I had a work emergency come up and needed to cancel my stay. Not only did they refuse to refund me my money the customer support lied to me multiple times, I contacted the hotel myself and they confirmed Travelocity was lying to me about what they said they were doing to give me a refund. I've already spoken to a lawyer and will be taking actions to prevent others from going through this in the future.

We booked a room through Travelocity for a trip we were taking. We got to the hotel and they had overbooked and did not have a room. Travelocity found us a room at a place close by and they paid the $200 difference for us. We had a great stay and I was very impressed by the way customer service took care of us.

Complete an utter disgrace and trash. Not only was I advertised a room that was dirty they were trying to get me a refund until the hotel deemed they would not give me a refund for my displeasure with the condition of my room due to their refund policy. You don’t protect the buyer from a bad experience you protect the business so you can stay booking rooms to provide a service.