Travelocity Reviews

Disappointment with the shore excursion organization on the Sirena during our cruise from December 26, 2025 to January 5, 2026. Unfortunately, the tours were extremely poorly organized and did not meet the standards expected from a cruise of this level. The so-called “highlights” mainly consisted of filthy city markets, wholesale markets, jewelry stores, monks’ monasteries, and dirty public beaches, instead of resort beaches these experiences felt more like time-fillers than meaningful or enjoyable excursions.

We used Boca Chica Taxi to book a private tour of the islands off the coast. White sand and calm warm water. Our captain met us at the Boca Chica docks and waited while we swam. We have had Elvis take us to different islands and snorkel spots. He is knowledgeable about the area, speaks quite a bit of English and is just a really nice guy. I would recommend him and his company to anyone.

DO NOT USE TRAVELOCITY! They are an absolute disaster if anything on your itinerary goes wrong. On Sunday, Dec. 28, my family was traveling to our Christmas reunion. At 5am, our flight was so severely delayed that we would completely miss the connecting flight to our destination. The airline would not help me! They said contact Travelocity. The rebooked flights were to a completely DIFFERENT CITY and didn't arrive until 10pm, instead the original 1:40pm landing. The car company would not help me! They said contact Travelocity. Travelocity had NO WAY to change the car reservation. Absolutely helpless. If you book with Travelocity and ANYTHING changes, you are absolutely SOL. Strongly recommend avoiding Travelocity at all costs.

Title: ZipAir “Business” via Travelocity – Misleading Disclosure, Credit Card Dispute Succeeded. TRAVELOCITY NEEDS TO DISCLOSE THE LIMITATION OF ZIPAIR SO CUSTOMER KNOWS WHAT SERVICES HE/SHE WILL GET FOR THE PRICE. Body: I want to share a cautionary experience regarding ZipAir “Business” class tickets purchased through an online travel agency (Travelocity). ZipAir operates as a low-cost carrier, and its “Business” product differs significantly from traditional long-haul business class. When booked through Travelocity, several important limitations were not clearly disclosed at the time of purchase, leading to reasonable consumer confusion.

Horrible company. I was in the parking lot and booked the next day, which was wrong, they would not refund me my day. It was late at night so I had to book another night. I called and they lied to me, telling me that would refund me the day I didn’t use, but they never did. They are Lowrs, cheats and thieves, put these people out of business.

I am still waiting for my refund. It has been a month. Do not use Travelocity/Expedia. Quick to take your money, but not to return your money if you purchased refundable tickets. Customer service completely outsourced. Can't even get an American representative

I wish I could refuse to leave a star. They don't deserve one gold one...so do not use Travelocity, they lack the training of professional customer service and definitely do not read messages. I booked a hotel in the wrong town, yes, my bad and I cancelled shortly after. They immediately charged my bank account and of course, I noticed. I called and asked them not to withdraw funds, but they said there was nothing they can do. Bologna, they are unprofessional, and everyone I spoke with was not interested in what I had to say! So with this being said, they lost a lot of future business, and they should read my last email. People, if you want to book, call the hotel directly, don't waste your money on this site!!!

I will never ever book another trip with them, they have horrible custom services, they canceled my car rental without notifying me. My boyfriend and I were stuck in the car rental place for a hour, they left us to figure out things. I booked a hotel with a king size bed but they gave me two queen size bed. When I called regarding this issue and asked for partial refund they refused to give me any refund. When I ask to speak with a Manager they refuse to let me talk to them because they only did with Admin things. They like to hire people who are not in the US and can't understand or speak English. They really don't care about their customer, they are just want to get your money and nothing else. After you book with them they don't notify you of any changes that happen. We were left to figure things out by ourselves which cause us so much stress. Please do not book with this company, they are horrible.

Updated on 11/06/2025: Finally spoke with the hotel and they said that Travelocity requested a refund because plans changed when the reason was that I needed to repackage with my daughter having a flight. The hotel said it's an easy fix and once I rebook the package, they would refund and honor the new booking. The hotel stated that it was an automatic response with the wrong details. Travelocity still gets a 1 star because I stated that I wanted to keep the hotel, but inside a rebooking on the package. I would never go through them again.

Booked a hotel through Travelocity, got charged at the hotel over $100 more than what I had already paid Travelocity. They said destination fees after I called for a refund, so if they knew the fee. Why did they not put it on the price of the hotel. They show lower prices on the site and when you get to the hotel the hotel has to charge you more than you already paid.

Do not book with TRAVELOCITY, DON'T EVEN THINK ABOUT IT! I wish I had read reviews before using this company to book flights. I had used them once years ago and had no problems but this is not the same company that it used to be. Not even recognizable. My experience was a bait and switch fraud. They post a cheap set of flights in with the other offerings. I thought, oh! Must be a deal of the day or something. So I bought my flights and everything looked fine. I could find my booking on the Southwest airlines app and nothing looked amiss.

I had a emergency so I had to cancel my flight with Turkish Airlines and I called Turkish Airlines to see about getting a refund and they told me I was not even in their system yet and that it was up to Travelocity to give me my refund. So I called travelocity and they are telling me that it is up to Turkish Airlines so I got a bunch of back and fourth crap with that. Travelocity is saying that they go by Turkish Airlines policy which is crap and I don't see how anyone can just keep someone's money especially $1,200.00 .

If I could rate less I would. I had an extra guest fee for a guest that did not come to the hotel. I could not get ahold of anyone ahead of time, hotel couldn’t help because it wasn’t their charge. Travelocity had all the information and documentation and still insisted on contacting the hotel to tell me the hotel didn’t charge the fee…which I already knew. They were clueless and refused to make the small refund. I will never book with them again.

I had booked a stay through Travelocity with the added protection plan incase of cancellation. I had a work emergency come up and needed to cancel my stay. Not only did they refuse to refund me my money the customer support lied to me multiple times, I contacted the hotel myself and they confirmed Travelocity was lying to me about what they said they were doing to give me a refund. I've already spoken to a lawyer and will be taking actions to prevent others from going through this in the future.

We booked a room through Travelocity for a trip we were taking. We got to the hotel and they had overbooked and did not have a room. Travelocity found us a room at a place close by and they paid the $200 difference for us. We had a great stay and I was very impressed by the way customer service took care of us.

Complete an utter disgrace and trash. Not only was I advertised a room that was dirty they were trying to get me a refund until the hotel deemed they would not give me a refund for my displeasure with the condition of my room due to their refund policy. You don’t protect the buyer from a bad experience you protect the business so you can stay booking rooms to provide a service.

My flight booked with Travelocity was cancelled and I was given a credit. When I tried to use it, they said they couldn’t find my credit or itinerary. I only got one vague reply and since then they completely ignore me. Feels like a scam – I lost both my flight and my money.

Oh my gosh where do I even start. So me and my fiance booked a trip with these guys. First of all expect to be on hold for at least 30 to 40 minutes especially if you ask for a supervisor then you're looking at an hour hour and a half. Second of all it's very hard to understand them so make sure you double check your booking. Three you'll have to guarantee to call back to have them send you an email with your itinerary. So me and my wife went to Hawaii. We flew there on Hawaiian Airlines and we were supposed to fly back on Delta. The trip went amazing. Everything went good. We went to the airport 3 hours early. All Sun Delta told us that because the flight Scott changed around Travelocity didn't pay Delta so therefore we did not have a ticket.

DO NOT USE TRAVELOCITY!!! DO NOT USE TRAVELOCITY!!! I should have checked online review before using them. I booked hotel online, I get no confirmation email or text. I go back to website to check, I go to "my account" (already logged in) then log in page shows up, I click forgot password, they send me link to reset, check my email, NOTHING. I called their support number, all I get is automated options completely useless to me, and I can't get a live agent on the phone trying numerous different options on the automated phone call.

Terrible company. They provided me with false information and pictures of a hotel I booked. Because of Travelocity, I paid 350 dollars per night for a room in the hotel Smugglers Cove in Boothbay, ME. My room for $350 per night didn't have a bathroom fan. In my room was very noisy window A/C and I couldn't sleep at night because of the noise. When I complained to Travelocity about my room and requested a refund, Travelocity refused to give me a refund. I won't use them ever again.

I had a flight that was delayed and by the time I arrived at the car rental counter they were closed. Travelocity “customer service” told me to rent a car with a different company that was open and they would reimburse me the rental car charge. I spent 2 hours on the phone with Travelocity and they promised me the reimbursement in 7-10 days. Well over a month later and I have been going back and forth with Travelocity and they tell me they are working on it and then that no refund can be given. No explanation as to why they promised me and then refused to keep to their promise. I’ve used Travelocity in many of my travels but I’m never using Travelocity again!!

Travelocity is the WORST COMPANY for booking flights. They have not sent me a full itinerary of my trip, the text with the flight information has gone and they can't find my itinerary when I entered the itinerary # they gave me. No phone contact number. $600.00 lost. SCAM. Just a PoS.

They will not help when there are issues. App is user friendly, people are not. Never ever ever using their service. Staff will sound condescending, they will give u wrong statements. Try and avoid talking to you and what not.

Horrible! Looked cheap in comparison to Expedia or Costco, I now know why!!! NO fees were included, so the resort was an extra $1,500 for the 5 days. The rental car place was a sham! They used Surprice in Orlando, which was 20 minutes the wrong way from the airport, and charged an extra $500 for "insurance fees" claiming our $100k in full coverage property liability was insufficient, and we needed their coverage. NEVER GO THERE. Also, We flew United, we have the United credit card we pay extra for, and only one passenger bag was included due to booking with Travelocity instead of United directly. So dumb.

How the hell do you book a travel and hotel 2 months before your flight and you are suddenly told with no explanation that the outbound flight has been cancelled for no particularly reasons provided...The simplest thing was for Travelocity to provide an alternative airline....but all they offered was a refund when price of flight has actually doubled up in price.. Worst customers service ever.... Staff and management are absolutely clueless.

I have used Travelocity for the past three years. Every time I’ve used them there’s been a glitch or a problem on their end. I am currently in the French Riviera and on our way to our next destination, only to receive an email requesting payment. Mind you I had paid this back in January 2025, yet two days before my arrival, Travelocity sends me another bill requesting payment. This is not only bad business practice, it is illegal. I have put them on notice That they are about to be sued for ruining my honeymoon and tampering with my reservations and trying to charge me twice. Shame on you Travelocity. You should do much better than this. If there was an option for zero stars I would’ve given it.

I searched for the departure date and return date having booked my hotel in New York first for specific dates. I did not realize that the website reverted the dates and so my return flight is for a different date. This happened to someone else going to the same event. She was able to cancel and book direct with the airline to avoid this issue. Unfortunately I did not catch this in time the fare was nonrefundable. Worst I had to buy a more expensive ticket at New York prices.

It was easy to book for sure, however I purchased the extra protection and turns out you have to contact a third party for refund, I am sure that will be super easy, very frustrating. Will not be coming back to Travelocity for any service.

Terrible business! False advertising, poor communication, terrible customer service, fraudulent policies. We wanted to book a hotel on an island that required ferry service to get to. We didn't want to book the ferry until we knew we had a place to stay, or vice versa. There's no cancellation policy for ferry reservations, so we made reservations for a hotel via Travelocity. The website stated there was no cancellation policy for the hotel - then offered us cancellation insurance. We bought the cancellation insurance just to find out the ferry was no longer taking reservations. So we wanted to cancel the hotel booking, but when we called the cancellation insurance company, they said that we couldn't make a claim because we didn't have a ferry booking!

I was looking to book a stay somewhere on Sanibel Island in Florida for me and a few life long friends to celebrate our 50th bdays. I went to Travelocity believing it a good site. I found a property at a great price, booked it and let my friends know. We were all excited! 3 days later, I receive an email from Travelocity saying the property had cancelled my booking per MY REQUEST. I hadn't cancelled. They issued a full refund to my card. Travelocity said they didn't cancel. My CC hadn't cancelled it, and the property said they didn't either. The same booking on Travelocity was now $1000 more!!

I usually book flights and hotels through Travelocity. However when I tried to cancel a hotel booking 3 days in advance the hotel Quality Inn in Sacramento refused the refund. They said if I had booked directly that they would have given a refund, but since I booked through Travelocity they wouldn't give me one. The lesson is don't use Travelocity to book your hotel. Book it directly.

I have used Travelocity quite a bit. But this last booking I did shows they do not care. I accident booked the wrong date, so I attempted to cancel, within 5 minutes. They cancelled my booking and I still have to pay for the hotel, now the hotel is sold out (which means both the hotel and Travelocity get paid twice). And still nothing. Everybody on that end is happy and I’m out $500.00 Never again will I use such a shady travel service!

I booked a trip Tulum Mexico for my family of 6 to stay at the Riu Yucatan Hotel. My flight was Thursday with American Airlines. We were to go to Miami first then to Tulum on another plane. Plane to Miami gets cancelled 1 hour before boarding. After we checked in luggage and all. We could not get booked on another plane out till Sunday afternoon. And we were returning Monday. I had to cancel all because it was not worth taking the loss. Little did I know that the hotel would not cooperate and understand and they keep the over $3000.00 I paid. Travelocity did nothing to help and turned their head and said 1 word. Sorry. That was all.

I used Travelocity to book a trip to celebrate both my daughter’s birthdays. I did not appreciate the price changing when I went to check out. They need to vet the properties properly because the hotel that I booked was deceiving in the online description stating there was direct access to the beach from the hotel which was not correct. The beach is located across the street.

I booked a Ryan air flight on Travelocity which was cancelled after we had boarded the plane. Ryan air said we were allowed a refund but had to go through Travelocity to receive it. Travelocity, at 3 different times, did not process a refund and directed us back to Ryan Air. As we booked through Travelocity, they should have provided the refund. I am now out $97 due to their inability to process a refund. I will not be using them in the future.

Horrible experience, the whole reservation seemed like a bait and switch, many hidden fees, not say it used to be. I was very disappointed and surprised when I got to the hotel. I thought there were so many things they did that seem to be deceptive. Would never use them again.

I have been a customer with Travelocity for over three years and have numerous flights and hotels through them. Recently, I have been defrauded by a Golden eagle Tavel agency motel in Browning, Montana which I booked Travelocity. No one was at the hotel for us to even check in, no response on the phone either. We had to go to another one. Travelocity attempted to contact the property without any luck and advised that no refund will be issued. Travelocity is still advertising this fraudulent company! Never again, deactivated my account.

We've been loyal customers of Travelocity for the past 20+ years, but no more. We had a bad experience with a hotel with booked in Minden, Nevada. It was dirty, extremely unsafe (the upstairs balcony was collapsing), no hot water and a known meth hotel. It was advertised as a 3-Star hotel, which it obviously was not (we have the pictures to prove). The worst part is that Travelocity will not stand behind its loyal customers and refuses to refund our money as we only stayed in it one night rather than two - we should have left immediately! Anyway, never use Travelocity - they really don't care about their customer service!!

Just awful in every way possible. Overpriced. No management just apathetic teenagers…dozens of rides closed, pay more as you go…food is trash…$15 for a beer. only allowed in water park for 20 minutes which you need to reserve.

I did a reservation now and pay when I get to the hotel. Got my reservation and pricing emailed and on the app. When it came to independent hotels the hotel can do whatever they want. They charged my card a day before (Not when I got there like my reservation says). I had on my reservation $307.08 and I was charged by hotel $318. Was told that it was a credit card fee. Travelocity when I called told me I had to dispute the early charge and charges with the hotel and my credit card company and that there was nothing that they could do. I told them that my booking and emailed reservation was through them and had the I pay at check in and the amount I agreed to. I was told there was nothing that they can do.