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Booked LAX Maui but needed to cancel. Trying to get answers about my refund was a nightmare. The only "customer service" was out of the country and it seemed as if the non helpful answer were read from a script. When asked to speak to a manager...none available. I even tried to call Travelocity corporate headquarters, but again out of the country & only a recording. This was a very frustrating experience that took hours of my time. I would not recommend Travelocity.
Book my vacation then 12 hours later try to cancel it. The reservation is never told me it was nonrefundable till I got the email. Called them and told them that I’ll still go because of the nonrefundable and she said she cannot turn it into a live reservation again!! Beware. Do not give them your credit card information.
Once you book and pay, say bye bye to any support. You will never reach anyone who can or will help you. Scam, rip off, bait and switch. Paid way more, had issues with hotel and they did not care at all. Always book direct with hotel and airlines.
I paid my flight from DFW to Cameroon amounted to $1200 and I called the travel agency prior to my travel date to reschedule my flight. Guess what this company is charging me an extra fee of $3500 to pay. I will not recommend any one reading this comment to book flight through TRAVELOCITY. There are scams. I am taking the initiative to inform my friends never to book their flights ✈️ through this third part agent. This is crazy.
They guys don’t mention anything that we are situated in USA and the money we will deduct will be in US currency. I booked 3 rooms in Adelaide through this site. They guys charged me $200 more and at the end, they said, "Bank charged you because we are working from U.S." Please do not use this site, they are careless. And they don’t even know how to deal with people and make their holiday better. By maintaining their websites. PLEASE UPDATE YOUR WEBSITE.
Had an absolutely horrible experience with Travelocity. Will never book with them again. My trip was heavily affected by weather, and my first flight was changed quickly and efficiently due to the circumstances. However, my return flight was also heavily affected by weather and when I called Travelocity they told me I needed to contact WestJet. I spent 4 hours on hold for WestJet, and finally when WestJet answered they were very helpful, telling me I was covered under a special weather policy they had that was effective until the 8th. WestJet told me they took notes on their end and would wait for a call from Travelocity to get my flight changed for me no problem.
Upon contacting Travelocity again, they lied to me repeatedly, saying they "weren't allowed to call the airlines" and that WestJet's phone lines are "closed" so they wouldn't be able to reach them anyway. (By the way, I called WestJet again immediately afterwards and they confirmed for me that their phone lines were 24/7). Eventually the agent I was speaking to put her supervisor on at my request and he cut me off whenever I tried to explain the situation and hung up on me. They told me they'd call me back within 24 hours and to no one's surprise, they did not. Also, I purchased travel insurance on my flights through Travelocity which is supposed to cover flight cancellation and interruption, so I'm not sure why they were trying to convince me that they couldn't do anything.
I have honestly never experienced customer service quite like this before. I very patiently spent 6 hours of my life just trying to get my flight changed since WestJet's policy allowed me to do so, and Travelocity probably spent more time making the process as difficult as possible than it would've taken to just... call WestJet and switch it. Do NOT book with Travelocity, honestly just go directly through the airline. The airlines are much easier to deal with if anything unexpected happens regarding your trip. Cut out the middleman!
I made plans for flight from Texas to Michigan and back so I could go see my daughter graduate college. I found out I had cancer and had to start treatment so I was unable to go. When I tried to cancel I was told I would receive. I paid $423.00. Travelocity gave me a credit of $207.00 that must be used within one year. What travelocity did not tell me was when I use the credit I have to pay a $99 booking fee. This is nothing more than highway robbery. Never will I use them again. If I could give them a zero star I would. Never again
We purchased tickets through them for an American Airline flight for July of 2021. We then had a death in the family and they said they needed to check with American Airlines to see if they would credit or refund. Of course it was only a credit. ANDDD the credit needed to be used by Feb of 2022. Now we go to book for a flight and the flight to Tennessee for January 2022. AS PER the chat instructions we received from their customer service on 10/2022 we could book either with them or American Airlines direct. AND YES I have screenshots of the entire conversation.
So we go to book through American and reserve the seats for $530. Then go to pay with our credit and AMERICAN says that can not be done with the credit and you must call and go through Travelocity. Then we speak with a REP from Travelocity. FOR 3 HOURS!!! She can NOT book the seats because she doesn't see them on her END. 3 HOURS and this poorly trained representative of this ridiculous company can not find the seats we were about to book. SO we needed to book an earlier return flight. HERE'S the theft kicker. THEY THEN INCREASED THE COST OF THE FLIGHT TO over $700.00. THEY said there were service charges and additional fees. IF there is any Attorney reading this and needs witnesses/victims of theft or fraud, please feel free to contact us. In closing DO NOT DEAL WITH THIS COMPANY. R K
I had a trip scheduled for Egypt when I got hurt and had to cancel. I booked the air part on Travelocity and took out flight insurance. When I got sick I cancelled the flight and the agent told me I was to get a refund for the flight which they sent an email to confirm. For more than 2 months and constant calls Travelocity has told me the refund was coming and then in the last call lied to me about a transaction with my "bank" and gave me a number. They told me the refund was on the 13th of October, but my first interaction with their support for cancellation was on the 14th October.
Their support people lie to me on every call. Meanwhile their email was used to get my flight insurance paid for the difference. Travelocity cost me over 600 dollars by lying to me. I will never ever book with them again. They lie to their customers and cause hardship by being dishonest. I have yet to get a truthful answer.
NEVER AGAIN. Dealing with Travelocity was a nightmare from start to finish. They are absolute CROOKS. They stole our money, told us they had no proof of our bookings, but we have their confirmations, couldn't help us, hung up on us, and left us stranded in a foreign country with no other option than to buy new last minute tickets to get home! Worst experience I've ever had traveling. Don't trust Travelocity.
BUYER BEWARE... Travelocity is now using slum lord hotels. We traveled to Seattle and was booked to stay at Ramada by Wyndham SeaTac Airport North. Let me tell you about this place 1st. Pros?? NONE. CONS? Where do I begin?
2. Smelled like urine as soon as you walked in the lobby!
3. Mouse CRAP on the bed!!
4. Bed was nasty besides the mouse CRAP sheets, pillows and bedspread had stains all over including red possibly blood stains.
5. MOUSE CRAP ON STAINED NASTY BED!!
6. The room was FILTHY floors not cleaned crumbs all over the place!!
7. MOUSE CRAP ON THE BED!!
8. The bathroom was DISGUSTING piss on the toilet seat tub was NASTY!
9. YEP you guessed it MOUSE CRAP ON THE BLOOD STAINED BED!!
10. Front desk DID NOT care!!! Refused to give us a refund we left and went to a Best Western!
So I reached out to Travelocity and after approx. 15 emails back and forth they refused us any type of refund not 1 red cent!! NOTHING! Said they had to honor the hotel's no refund policy. Really? I booked through YOU!!
I would like to bring to your attention the experience my wife had at the Red Roof Inn Tampa Fairgrounds which we booked through Travelocity. We made the reservation to be close to the Tampa airport as my wife had an early flight on Oct. 8. When we arrived at the Inn, checked in and went to our room we found it to be FILTHY! The bed sheets were dirty, there were dead bugs on the bed/sheets, there was a hole in the bathroom door and the bathtub was FILTHY.
We did not stay and asked for a refund. The desk person told me we would have to contact Travelocity. This is not an easy thing to do. Looking at your website I see no way to contact a customer service person. All I see is a virtual chat contact point. This was of no assistance. Therefore, I contacted Red Roof at firstname.lastname@example.org on Oct. 9, 12 and 13th. I received emails from Rebecca, Lisa and Katlyn. I asked for a fair reimbursement of $500 which would cover the cost of the Travelocity/Red Roof refund, time, money, and gas that this FILTHY room cost us.
As it was late in the day and last minute, we could only find a hotel with a vacancy (due to hurricane Ian) 30+ miles north and out of our way. This cost us time, money, and gas. A result of being 30+ miles north we had to get up much earlier than expected. Red Roof only offered a certificate for a free night stay. We find this to be insulting. I am shocked that Travelocity would recommend/offer such a FILTHY property on your website and have no way to contact you through your site. We are only looking for reasonable reimbursement of $500. You consideration is appreciated.
You can never get a person on the phone or a straight answer... They like to pass the buck back and forth between the hotel/flight... I had to cancel my reservation because it was the wrong day, not my fault... They shouldn't charge you before you check in to the hotel... I want my money back from these people. They stole my money... I will never use them ever again...
I rented two cars for a week in Italy through Travelocity. I paid $88/car for FULL damage coverage through Travelocity. When I arrived at SIXT car rental agency in Florence Italy, I was told by the agent that my current damage coverage was inadequate. I was told that I need to pay an additional $300/car for FULL coverage. I am now out $776 for insurance coverage. So who is deceptive?
I have asked Travelocity for a refund of $600. The customer service agent says the he is very sorry, but Travelocity is not responsible! I was told that I need to call AIG insurance and request a refund of $176. Travelocity disclaims any responsibility for SIXT rental car company. I booked the rental cars through Travelocity website. In my opinion, Travelocity is responsible for vendors they use on their site. This is disreputable business at best and maybe scam at worst. Buyer beware! DO NOT DO BUSINESS WITH TRAVELOCITY OR SIXT RENTAL CAR COMPANY.
I booked a flight to Japan while country wide Covid lockdowns were in place (far in advance). I paid $204 for Travel Guard insurance to be safe. The policy states it covers trip cancellation, fine print says otherwise. Basically, they sell very expensive insurance which is likely to be useless in the event that you need it. Their customer service was friendly but their hands are tied. I strongly recommend avoiding Travelocity and any other Expedia owned company. Their business practices have proven dishonest, opportunistic and predatory, I'll never use them again. Period.
I received your voicemail that I would not get a refund for the checked bag? Please explain to me how you can justify this decision. When I booked with you it said there was a checked bag included with each ticket. I called Finnair and confirmed. I find out the day I am leaving that I am now flying with American Airlines who tells me only one baggage ticket prints out from their computer so I have to pay for the checked bag on my other ticket for my traveling partner, which makes no sense whatsoever. Why would one ticket include a checked bag but the other at the exact same price does not? Chatted with your representative and was told, as shown in the chat I sent you that I would be refunded. THIS IS FRAUD!
I've had a absolutely miserable time purchasing tickets with Travelocity. 1. Something went wrong when I purchased the tickets and it didn't go through on their end but took my money out of my account anyway. 2. I had to speak to three separate agents. 3. I was eventually refunded only for them to withdraw the money again for tickets I never even received causing my account to be overdrawn. 4.I had to file a transaction dispute with my bank over this, I'm just so upset with this situation.
I had the second leg of my flight cancelled in February from a flight to Tucson from Des Moines with no warning. I found out when I went to check in 24 hours before scheduled departure. I was unable to contact an agent of the company, so ended up purchasing a one way ticket for significantly more than the original. When I did get an agent on the phone, I was issued a credit for my one way fare. As it was an Involuntary Denied Boarding situation, I would have been eligible for 4x the cost of my one way fare, but the credit was sufficient for me, so I didn’t file a complaint.
Lesson to the wise, always file a complaint at the time. Travelocity has so far refused to honor the credit any time I have tried to use it. This has been going on for 7 months, with 5 different flights I have booked. I last had an online chat experience with an agent, Nestor, who told me that they never had any record of a credit being issued. I sent the email and itinerary conversation and was then cut off. Would not recommend Travelocity’s online travel services.
I’d like to share our ‘wonderful’ experience with that giant, Travelocity. My daughter booked her flight through them to move from California to New York, to take a position as the Lead make-up artist for an off-Broadway production—truly exciting times. Then Covid hit, and the production was cancelled, and thus, her flight was as well. Fast forward 2 years; she gets another position in New York, goes to book her flight using her credit, only be told that a year had passed, and that her credit had been lost.
I understand corporate policy, but in a Covid world this is an unconscionable application. So I reached out first, to their help center, and unsurprisingly received no response, so I in turn reached out to their Executive Team directly, knowing that any corporation with a conscience would right this wrong. Sadly, not a single on of them had the courtesy, nor courage, to respond. So I would like to call out my ‘gratitude’ to this wonderful team, who has chosen profit over a pandemic, or what is ethically correct—so as a matter of public record, let me introduce you to this team:• Carl Sparks, President and CEO
• Mario Tota, Vice President, Sales
• Philip Charles-Pierre, VP
• Cathy Barsotti-Dooling, Vice President, Sales & Marketing
• Cathy Barsotti-Dooling, Vice President, Sales & Marketing
• Naaz **, Senior Director, Integrated Marketing Communications
• Paul ** SVP Partner Mktg
• Mark **, VP Sales and Customer Care
On July 5, I cancelled a reservation made for an overnight rental of a car for $62. I was supposed to pick up the vehicle on July 16th and return it on the 17th. Their policy is: Cancellations made up to 24 hours before pick-up are subject to a fee of $50.00 or amount paid online, whichever is lesser. Frankly, I read that to mean if I cancel after 24 hours before picking up, then there is a $50 charge. I’m used to Booking.com which allows free cancellation up to 24 hours before pickup. Travelocity’s policy means no matter when you cancel, if it’s even the same day you make the reservation, you’re going to $50. Thus, I was charged $50 for canceling a $62 car rental reservation, 11 days before scheduled pick up.
Rebooked a canceled trip a year later to the same location and same airline. My Travelocity APP asked me if I wanted to use my credits, and said YES. Then bought my new tickets. Credits were NOT applied and I called Travelocity immediately. Spent 67 minutes on the phone and was put on hold many times while my “representative” worked to fix the issue, only to be told I needed to cancel my new tickets and start over to get my credits applied - AND told they did not have the direct flight I already had booked available. Today I spent another 40 minutes in messaging through Facebook only to be told the same thing. Horrible APP, and horrible customer service to fix a problem from a service meant to simplify. Other than trying to use the credits on another flight, I will never use Travelocity again.
We had to cancel our family trip last fall due to my husband getting Covid. Canceling was simple, trying to use our airline credit was horrible. The customer service people, I'm guessing, are foreigners and difficult to understand. I had asked to speak to someone in the US and was told that was not possible. I had looked at flights online prior to calling Travelocity, of course I couldn't book any of the flights I found on their site. According to them we had to book for the same class we previously booked, we never upgraded our tickets prior tickets. Double the price, we are booked for basic economy, imagine that! So much for pay to insuring our trip. Never, ever will I plan a trip through Travelocity again! My husband spent 2 months in the hospital due to Covid, now has a trach and feeding tube and van no longer travel due to all his health issues, still waiting to get a refund on his ticket price, fingers crossed.
I bought reservation for 2 nights and bought Hotel Booking Protection Plus for $39.93, but when I wanted to cancel few days before my trip they told me that they don't honor it and they can't cancel my reservation (the insurance I bought explicitly says for canceling or shortening your trip) or what a crooks.
We booked 2 sets of airline tickets with Travelocity to Bozeman for a 2022 Yellowstone trip. In early May I could see our reservations in our Travelocity account. Then the floods hit Yellowstone & our reservations at the park were canceled by the NPS & I needed to change or cancel our flights. When I went to look at our airline reservations in our Travelocity acct again in June they no longer showed up & if I searched for them using the Itinerary # I was taken to reservations from 2020 instead, not only were these the wrong dates, but the wrong destination.
I contacted Travelocity's so called Customer Service via their online chat and via their FB page, both times I was told that the reservations were not found (fyi they did show up on Deltas site). I was also told that because Delta had made schedule changes that that was why my reservations no longer showed up on the Travelocity site & I was told I would have to contact Delta to make changes or modifications. We had just flown in late April and AA had made schedule changes and we had no problem seeing those reservations on Travelocity, so I call **.
I did call Delta and they could make the changes but since they would be taking over a reservation previously made by a vendor then there was an extra charge for that. I gladly paid it because then I would no longer have to deal with Travelocity and I could preserve the amount of $$ I'd already invested in my tickets. I will never use Travelocity again, I will book direct with the airlines.
Washington. We booked our trip through Travelocity. I called and asked about a seat upgrade to get our bag checked in, and carry ons. I was placed on hold, and then was told, there were no other seats available, that I was out of luck. I informed the employee that I was looking at the flight and there were open seats, they were economy plus. So I called United and they moved our seats on all flights for around an additional 1200 bucks.
Now please note, during our walk to c-20 I called Travelocity. I was informed that since United made changes to our flight that they could do nothing for us. I told them that we had trip insurance. She said we got to Washington so we would only get a portion of the 115 dollars back! I said what? That’s not how trip insurance works. She gave me the number for the insurance, and I had to hang up before I went off on her. They, Travelocity left us stranded!
We were originally supposed to fly from PNS to Washington. That got cancelled and Once our plane arrived in Washington, we were informed to go to gate c-20 for information about our flight. We were rerouted to Houston, and then to Washington. The crew was late by 1 hour and 30 minutes. Which ate into 3 hour layover. Then we got rerouted to Ohio because the plane was low on fuel. which made us even later. The connecting flight was delayed up until 10 minutes before our arrival. One of the other ladies on the plane was going to Barcelona also. Her daughter was already aboard the connecting flight. She informed us that the plane had just left the gate as we were pulling into the gate.
Once out of the plane we were informed to go to gate c-20 for information about our flight and to get put on another flight. As we approached c-20 there was a line of hundreds of people. We finally got to the front of the line at 130 in the morning. After a lot of searching the lady found an opening on another airline. Turkish air. We asked about getting a hotel for the night. We were informed all the hotels in the area were totally booked! No shops were open for food! And of course my medications were in my checked bags. I had on day's worth on my person. Which I already used half. I am diabetic and have a heart condition. No one cared. It was an oh well type of attitude.
After another few hours we were able to get our luggage from downstairs. Then we went to Turkish air to see about the flight. They did not open until 1600 hours. Ironically an hour later a Turkish air employee was pushing luggage down the hall. We stopped him and asked about the flight. He informed us that they had no openings whatsoever until Tuesday. That United was wrong. We then went to guest services for United and spoke with a guy. He came on at 7 am. We’re talked with him for about 4 hours. We told them to just get us back to Pensacola. There were no flights for days.
The manager came over and found another flight and verified it. The girl in the Birka started to look at it and changed it again. That’s when They, eventually found us a flight via Brussels air. We were told at 1400 that the flight was cancelled. We were told to go to Lufthansa and they would get us on another flight. Nope. Totally booked. Oh, the line was extremely long. The lady said that we were not even in their system. That when they pulled up our booking number. There were numerous changes to our booking. Pages.
We were not getting out. We went back to United, of course there was numerous people again. We informed the lady doing line control what was going on, she let us in the back of the line. How gracious. We finally just gave up and got a rental car. We have lost thousands on this trip. Hotels, cruises, excursions, faith! To date Travelocity states that once the airline took control of the ticket, they were no longer responsible.
This site lied about all of the additional costs for our resort stay. They got my name wrong on the reservation. They failed to assist when Frontier Airlines stranded my wife and I a thousand miles from home on an Island. Am I supposed to drive home or swim? This is not a respectable company! They're owned by Expedia so don't use them either if you value your money and vacation!
I had a tripped booked to go to NY for business. I purchased the insurance through Travelocity, because the trip was expensive. The airline cancelled my flight, so I got in touch with Travelocity, they said because it was less than 24 hr notice, that I should file an insurance claim with AIG the provider of their insurance. No help whatsoever. So I filed the claim and was denied. Don't buy their insurance it is basically good for nothing. I won't use Travelocity again.
I reserved a room with Travelocity and I did not stay in the room because I was in Texas and they reserved the room in Arizona. I called to explain and I was told that I had to talk to the hotel and the hotel said I had to talk to Travelocity. They would not refund the charge at all. I was told that it was my fault. $227.50 and I never saw the room. BEWARE!!!!
I booked a flight to Kenya via Travelocity, but due to a delay obtaining a passport had to cancel the flight. I bought a fully refundable flight. When I go to Travelocity and get customer service (Apoorva was the chat rep) I'm told it's non-refundable. Even though Travelocity sent me an email that said it was refundable six times immediately after I purchased it. Finally annoyed after being told several times that Apoorva couldn't refund my money, I went to Delta's website and got a full refund processed to be returned within 7 business days. I did in 30 seconds what this Travelocity "professional" couldn't do period.
I booked 6 flights using Travelocity in March 2022 and have used Travelocity for most of my airfare and car rentals for many years. 8 days ago I received some text messages saying that the flights to one of the destinations has been cancelled and I had 24 hours to contact Travelocity to book new flights or to cancel with $0 fees. I called right away and was told that I could not choose a new flight and was given 2 very bad options that did not work for me. Agent said that if I want to change the day or choose a different flight, it would cost $211 per person and we had 4 people booked. They said American Airlines would not let me choose my flights or change days. I even purchased cancellation insurance through Travelocity when I purchased and was told I could not even cancel the flight because it was nonrefundable.
I was on phone for about 3 hours until I was fed up and then called American Airlines. Within 5 minutes, I was told I could choose a flight and change the days with $0 fees, according to their policy. AND the flights were cheaper than what I paid on Travelocity, but was told I would have to ask Travelocity for a refund for the cheaper flights. I called back Travelocity and spoke to a supervisor to file a complaint and asked to refund my cancellation insurance since it was useless. Supervisor told me they would listen to the recording of the call and get back to me within 24 hours. No call back. So I called back and they told me a supervisor would call me back within 72 hours. No call back.
8 days later I spent 1 hour again on the phone, no supervisor was available and they couldn't "find" the recording of my phone call. They said someone would call me back. I am not holding my breath and I will NEVER EVER use Travelocity again. Booking directly with the airline was cheaper and way more convenient. Why would I use Travelocity- complete waste of time and money.
Travelocity Company Information
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- 3150 Sabre Dr.
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- United States
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