Reservations.com Reviews

Julio explained fully and easy to understand all the information I needed to know. He is a good representative of the company.

I called the number listed for the hotel not realizing it was an external company. I quoted the online price and asked for an AARP discount. I was told all discounted rooms were gone but he would give me one anyway. I was given the total and it seemed high. I asked the rate and he quoted what the online price was. If that was true then I was charged 50% in charges/taxes. I asked at the front desk when checking in and was told they did not know what I was charged as it was not them I talked to. No refund, no price adjustment to what I was told the rate was. Which was higher than the online price and price at the front desk. A scam. I will be reporting them.

When I talked to the agent on the phone, he advised me that I could not book it online that I needed to go through him. All this was untrue. He stated that if I booked it online, I would not be guaranteed the room directly from the hotels website. He stated that they do not offer a military discount which they do of 15% but he would not give it to me cause he states that the room is already at its lowest price and they could not give a military discount on top of it, which was also untrue. He would not give me any options to talk to a manager. I felt he was very unprofessional. I will never use this service again.

Michaella ** was very helpful, professional, knowledgeable and patient. She offered me a great deal for my stay. Highly recommend.

Was very helpful in that all the hotels in the area were booked due to a marathon. Representative was very polite and found us a reasonably priced property. Not too far away was easy to work with.

The customer service was awesome. I was able to book my room without any problems. He gave me all the necessary information that I needed, and I received my confirmation immediately.

Jimwell, excellent booking experience. He’s super efficient and he has a fantastic voice. Wow.

Angelica was so very helpful and easy to speak to. She answered my questions and we had great conversation.

Very quick and efficient. Very polite and friendly!

Jaime ** was very helpful with my reservation. I prefer to speak to a live person and he was very polite, courteous and genuinely kind.

When I checked in, I was overcharged for a king suite. Bot said that was all that was available and hotel said that actually 14 doubles were available at the time of my reservation. I was told by bot that I would be able to apply my room comp coupon at time of check in…, I was not able. Overcharged and lied to!

above his norm and helped me find where my destination would be from the hotel. He's a keeper!!

Excellence service. Very patient and thorough. Friendly and put me at ease during transaction.

They impersonate the hotel and in my case told me my reservation was cancellable and fully refundable till 5 days before the reservation. I had to call and cancel, and was told I have to pay a cancelation fee. ALWAYS BOOK YOUR HOTEL DIRECTLY WITH THE HOTEL USING THE AREA CODE FOR THE CITY IT'S IN, AND NOT A TOLL FREE #

Everything was great, the person helping me was so helpful, went out of his way to see that I was pleased and that I was, thank you for your time and service.

I was definitely not speaking with a live person. Absolutely felt like it was an AI generated communication. I found the communication robotic, and unfriendly. The “Robot Agent named Jolene” was unable to verbally repeat what they just spelled out for me. It was frustrating because I had to phonetically spell out my email, at least 5 times. And each time the Robot would repeat the information incorrectly. I eventually gave up correcting it. And agreed at which time “Jolene” transferred me to another AI agent. Who was zero help. At this point my reservation ended up in my email.

Ivan was fantastic. Seamless and very efficient. I made two reservations and each one was handled quickly without any issues. Process over the phone took less than 7-8 minutes for two distinct reservations.

This representative was so thorough and patient. I had tons of questions. She met every need. She was extremely nice. This was a pleasant experience. I'd tell friends and family about calling for a reservation.

Andy was great and actually he was able to negotiate a lower hotel rate. Very professional and quick. He answered all my questions thoroughly and I am going to call him back with reservations for Homewood suites further down the line as I make my way across the country.

Kenneth was very professional and easy to work with. He took time to walk me through everything and made sure that I understood all details. I would definitely recommend him to my friends and family.

Agent was very knowledgeable of what my needs were. Agent was great in his communications. Great attitude and he always had my best interests. I will be visiting the Grand at least 2 more times this summer. I hope to get him again. Thanks.

I called to make a reservation and when I got the email/text confirmation the agent had booked me for the wrong dates and wrong hotel. I called to correct but no one will help as it is non refundable.

Cristina did an excellent job of helping make our reservations! She was friendly, articulate and most knowledgeable. It was a quick and efficient experience! It is rare to work with somebody as skilled and pleasant as she was. Great job!

I needed a handicapped room and Mary Joy assured me it was. I need grab bars and a ADA toilet height. I don't know if her information was correct on her screen, but when I got to the hotel it was not.

The pleasant you woman who processed my reservation request very quickly as I believed she heard my anxious tons to “get my resos done”! I like to think I am kind and polite but I am very ADD/HD and can be overly assertive or unintentionally domineering but she handled me perfectly!

Jeanette explained everything thoroughly and clearly and addressed all my questions and request. She noted all my request and explained everything very clearly. She was very friendly yet professional.

Very easy and well organized in securing a reservation. Looking forward to a good experience. Thank you for appropriate service and excellent price. Will look forward to reserving again at this hotel.

The person that assisted me was lovely but she booked me into a sub-par hotel. I'm very upset because I can't get my money back and books another 2 rooms. Once I found out the name of the place I looked at its reviews and they were deplorable. It's criticized for being dirty and having roaches! I'm 74 years old and I need better accommodations. Please help if there's any way you can.

I had called Rancho Bernardo Inn for a previous reservation for an upcoming wedding. Thinking I was calling them again for another I got Reservations.com. I said I want to reserve another room for the wedding and they acted like they were the hotel but the one night was not special rate so it was $541 vs $299. Well OK, paid for the room. I call back to talk to the front desk and was informed Reservations.com is third party service. I then did reviews and found out they scam a lot of people. Do not use them. They are wolfs in sheep's clothing. Called back today to cancel the room, over 2 months ahead of time and they will refund me $161 out $541. Always verify it is the hotel desk - Reservations.com will steal your money and they're not even ashamed about it.

I worked with David ** who was absolutely fantastic re a reservation we needed to make for our 18 yr old teen after a dance competition. He found us a place at another hotel than the one we’d called about, researched different spots that were the best rate and ideal distance. He was exceptional.

MC ** was extremely helpful when making my reservations at Bonnie Castle in Alex Bay. He spent a good of time finding me a room at short notice and answered all my questions regarding each room. Very friendly and polite. Kudos.

Very pleased with the reservation hostess and is very polite and helpful. I would recommend this lady to teach others to help out customers like she does, very professional and easy to understand and answer any questions you might have. Thank you. 😊

She told me my preference hotel was not available. I found out later (10 minutes) that they had availability. When I asked to cancel they refused. This was not made clear to me.

Great service. Lots of help. We appreciate someone who is upbeat and willing to help us! Since the hotel was sold out that we wanted, he looked and found a hotel that we could afford. Appreciated all the help…(he even laughed at my attempt at jokes).. lol.

Representatives were polite and process was hassle-free. However, I assisted other family members with their booking back to back and we were all charged different prices for the same room. I was not even informed about no refundable or cancellation fee but my aunt was. She was even offered the option to purchase cancellation fee protection.

I needed a last minute reservation due to a medical emergency and Sebastian was incredibly kind and helpful. He is an outstanding person and customer service professional. He helped me secure a room during a very busy time for Juneau and stressful time for my family.

Very helpful on the phone., Made it very easy for me to follow through with my reservation. I would highly recommend. 1st class customer service, I would say the best I have ever had. Thank you, for helping me out.

Michael did an excellent job assisting us and helping us find accommodations that met all of our requirements. He took the time to find viable alternatives and Went above and beyond to make sure that we were pleased with his suggestions. Great experience!

Johnny Boy at Hyatt Regency did a great job. I appreciate her patience and the time she gave me. She was also helpful and kind. She had all the answers to my questions and addressed my concerns. Peggy E.

The agent didn’t tell us of a service fee they charged. Also he claimed the price included the pet charge, false. When we got to the hotel, the pet charge wasn’t included and had to be paid again. Overall it cost us $198 + $18 = $216.00 as compared to $130 if we walked into the hotel. Beside the $75 for the dog. They claim it was the last room, false, to get us to purchase quickly. The hotel had plenty of rooms. Giving a 1 star is generous. Also claimed we were talking to the hotel.

I booked at the Hampton Inn in Elko Nevada. The lady who helped me was very professional and answered my questions thoroughly and assured me that I was getting the best price available. The booking was done fast a nd in a very friendly manner.

Very disappointed in this hotel, I was given a price of $142.01. 5 minutes later my daughter calls and her rate is $132.00, I call asking why, was told rates change every minute. I call BS and women hangs up on me, I call back ask for manager, was told no manager or supervisor available!! Really? So I tell the gentlemen why I'm calling her. Gives me the same spiel. Half hour later I make reservations for another daughter $132.00!!!

Very easy to book this room. Honestly felt like I was speaking with an A.I. bot but it was simple regardless. They were very easy to speak to and made things smooth as for information and booking.

I booked a two-night reservation through this site and when I tried to check in, there was no electricity at the resort, so I couldn’t check in per resort. I have called Reservation.com three times to confirm the cancellation but I haven’t received an email to confirm cancellation three days later yet. I had to call my credit card company to report it. By the way, I was told my total cost including taxes and fees would be $270.79 but I was charged $513.16 instead. I will not do business with them again.

I called to make reservations for the end of July, and Angel H. was very helpful and thorough. He booked my reservation quickly and efficiently. He was very polite and I am well pleased with my experience.

I spoke with one of their agents by the name of Angel. She did an excellent job. Very polite, and I appreciate her in her position because it made me feel comfortable.

Our reservation consultant was Excellent! She could not have done a better job for us! We were on the phone together for at least 10 minutes and she came through. 10 stars out of 5. Give her a raise! Thank you!

We called the number thinking we were calling the Motel direct. We got the agent and we told her what Motel we wanting to book. We repeated the name of the Motel and Gave her the address multiple times. She assured us we were booking the one we requested. It turned out it was not the one we requested and it had a terrible rating. Not to mention when she told us about the extra charge for it to be refundable she never let us answer before she booked it. We ended up having to find another Motel suitable to stay in.

Outrageous. I was on the phone for 40 minutes with one rep and then cut off when their system would not register my credit card number despite seven tries. Then, upon calling back and getting another rep I learned that my first booking date was incorrect and incomplete. We tried again and, again, the credit card could not be accepted. I then just went to the hotel itself and made reservations at 350 dollars less. I had mistakenly thought that Reservations.com was the website for the hotel, but then after a total hour’s frustration, I saw the small print which revealed it was Reservations.com. Never again will I use this ‘service?’. It’s as close to a scam as I have seen in a long time.

Excellent, first rate, caring service! George was very detailed and professional in handling my reservation. In a matter of moments, George took my reservation request and turned it into a reality. Great job!

I called to make a reservation for 2 rooms. Pambi was efficient and quick. She was very thorough in informing me about the rooms and options. We completed it all in under 10 minutes. So nice to talk to a real person.

The gentleman on the phone was very polite. The A/C Hotel in Bentonville, AK website advertised that a room was $147, however, when I called to make a reservation the room was $329! When I questioned the difference in price, I was told that the website wasn’t updated and all the $147 rooms were booked. I am extremely disappointed.

Very helpful staff. I worked with Christian; he was great! Very knowledgeable and eager to assist. The call took not even 5 minutes and I had my room booked.

Sergio in Reservations was excellent and even compared two different properties based on location to the event and pricing. I would highly recommend this customer service experience and Sergio after this call.

I had a great experience booking my hotel room. The agent was Marco **. He was professional, friendly, courteous and very patient. He answered all questions/concerns. He truly went above and beyond to assist me. Excellent customer service.

Friendly and quick staff. Booked room in under ten minutes. Representative was polite and understood the phonetic alphabet making it easier to spell a complicated last name.

Jack bald face lied to me. I have a tax exempt id. He told me they would give it back to me and they refuse to do so now that I paid them. Do not believe him!!!

NEVER AGAIN!!! I was told this was the reservations agent specifically for this hotel! That was not the case. When I got to the hotel they couldn’t even find my reservation! I found out the next morning upon check-out that it was a third party company. I also paid $143 and could have gotten the room for $84. Nope, never again!! Kenneth you are a liar!!!

We tried to book a reservation for Moody Gardens online. The site implies that you are booking directly through the hotel. IT DOES NOT STATE THAT IT IS RESERVATIONS OR ANYBODY.COM. We tried to go back to the site to get the confirmaton reservation and received error message. See photo below. Waited 10-15 minutes and did not receive an email confirmation. We became concerned and called the purported direct line to the hotel (**) twice and got a different AI for each call that sounded human. You are directed to select 1 for new reservations and 2 for existing reservations. We selected 2. The recording informed us that the call is only for new reservations, repeats and then hangs up. We asked the second "human" named James to not hang up on us. He assured us he would not.

Luis was very patient & answered all my questions. We spoke on a personal level as well. He was interested in what I had to say. Very polite young man.

Jose ** is a rockstar! Thank you so much for your help. Down to getting us the room we stay in every year in February, why change a good thing. He explained our options regarding our service pup. Giving credit where credit is due, thank again Jose!

Wait time was less than 30 seconds. Representative was attentive to my questions and offered a reasonable price. Two other family members travelling the same weekend to event in the area so I told them call right away to secure good price as well.

I called for reservations in Charlotte, NC and I was looking for something close by hospital where I’m visiting my niece, but everything was booked but the Linda did a great job of searching around until she found me a reservation, and I thank her for her efforts.

Made a reservation. Called to cancel the reservation. One hour later and all of the sudden the motel front desk clerk don't answer. They told I have to pay because I didn't cancel on the 30th of jan when I made the reservation on the 31st at 6 pm. Sorry guys. Maybe you need to figured that crap out. I sure can't. Please if you don't have information about my money coming back please don't write me because of this response and kiss ** to me because of it.

Our booking representative Rhea ** was very accommodating, best prices, in the area we wanted. Look at what discount we could get, patient, while we decided. We be calling and reserving with them again.

I used this service to book a room at a hotel because I was told the hotel I wanted was full. After booking the room I called the original hotel I wanted to stay and they said they had rooms available. I immediately called this service back to explain the hotel I wanted did have a room. I was told by employee Allen that the only way I could cancel the reservation was to book the new reservation through them. I booked and was told the supervisor that had to approve cancellation/credit was out of the office and would send me an email cancellation confirmation when she returned. this did not happen.

I just called to make reservation by phone at the Westmark hotel and conference center in Fairbanks, Alaska. Jose ** answered and booked our reservation. Great service, very pleasant staff member.

Just made a reservation with Martin for Tru by Hilton in Easton PA. Martin was exceptionally courteous ,and professional. He is an asset to your company. Looking forward to our visit in April 2026.

Liborio ** was easy going and just went with my goofy humor. He provided excellent customer service and had a ton of patience having to repeat himself over several times because I was booking 2 rooms and had different scenarios. Eventually with his expert knowledge he guided me to the perfect selection.

Kim did an amazing job getting us to exact room we needed so we could watch my namesake god daughter Kim skate in a competition this weekend. She fully explained the details of the room and the amenities in a most cooperative helpful way. Rod **

I had card issues but the call taker was very good and understanding. I used an old card and didn't realize it. He stayed with me until it was resolved.

I was under the impression I was speaking to a Hilton rep. I was told there was only 1 room with 2 small beds left after I was already told I would get a king bed room with breakfast for $219. While I was on the phone giving my credit card suddenly that room was gone, I got no break as a Hilton Honors member or as a veteran or with my wife being a AAA member. When all was said and done I ended having to pay $290 because it was “the last room” on check in. I was told they had nothing reserved for me because I used a 3rd party. I explained that the person mis-represented himself as a Hilton reservation specialist. They finally found me a room then said breakfast was extra and no King Bed. Obviously I got lied to, ended up paying a lot more for the wrong room. At least the manager took breakfast off my bill after spending a half hour at the front counter even though I had a reservation number. Frustrating expensive experience.

Carlos was very considerate. Answered all of my questions and helped me decide on the type of room I needed. Overall, a great person to talk and deal with.

I booked with Alan ** and asked twice about a pet fee. He told me twice, very clearly, that there was no fee for pets. (He was on speaker and my husband heard him as well.) When I got to the hotel, they asked for my credit card to charge a $25 pet fee. I told them what Alan had told me and nicely, they waived the fee. I will never use reservations.com again!

Elizabeth was very helpful and professional .. She was helpful to refer me to another place to stay.. Also was very helpful in explaining to me the various other places that I would be able to stay that is close to the Red Hawk Casino.

I called to make a reservation at a hotel in Santa Monica for a family member having surgery at UCLA Santa Monica Surgery Center. That hotel was booked, but Sylvia looked for a hotel nearby for the amenities needed, found a few, listed and described them, and within a few minutes, I had booked the needed room. She was kind, thorough and beyond polite

Eduardo, was very professional, helpful and explained how the procedure was going to go. I really appreciate his help and calmness. You have a great employee. God bless you Eduardo!!!

Had a pleasant experience reserving a room, was pressed for time. Associate made it quick and simple and helped with all my questions. Sent a follow up email. Thanks for all the help.

Andres did a fantastic job of finding us a hotel after the storms when many flights were canceled and it became very difficult to find a hotel in Miami. He was efficient and capable and friendly and professional.

The Representative was kind, professional, and I was able to make reservations fairly easily. I use the touch tone to enter my credit card information and a confirmation was sent via text and email. Thank you.

Beware. They overcharge extremely more than what the hotel cost is. Got to hotel and there was as much as $200 more for this than what the hotel charges. All of this is completely blindsiding. Always check your cc charge.

My sister's flight home to MA from Cuba was cancelled due to the snow storm tomorrow. So she needed my help to handle this emergency. George was very helpful, understood the situation, and explained various options to me, e. g. 1 or 2 nights, insurance or not, cost of various options, etc. I really appreciated his patience and understanding. Thanks you!

Diego was incredibly helpful. Quickly explained issues with the hotel I was trying to book and found a nearby hotel that was as a much better option. Very helpful, professional and knowledgeable. Thanks for the great service!!!

I loved that my agent spoke clear English and was Very attentive and spoke clear directions. He waited to make sure my reservations were sent and that I received them. I would definitely call to make reservations again! Very helpful! Thank you!

It was very important to us that we got great service during our registration... it was handled with professional service with the customer in mind... This was important to me. Room change was very helpful and it saved us financially... this was great customer service and care.

It was great to be able to speak with a actual person. I got my questions answered and she was very good about confirming reservation and fees. Don’t care for the no cancellation refund but everything else was on point!

Christian was very professional and respectful, will recommend to others who ask; he was quick to offer choices to my reservation, very quick response for my records, thought I was talking to the hotel.

UNETHICAL!!! These people purported themselves to be Marriott when I called them unintentionally to book a hotel stay. I repeatedly asked why they were asking for my personal info after I had given them my Bonvoy number and they just misled me with responses like “we just need to verify it.” I should have caught on but it was urgent to book though visit is 4 months away. On top of that, they charged $680 for 2 rooms with no cancellation after booking. Or pay $66 to be able to cancel for an emergency. This is unethical practice to not state who they are when I clearly made it clear that I was booking with Marriott. I told the agent again that he shouldn’t be asking for my credit card when he has all of my information in my Bonvoy account, which I provided at the beginning.

I called to make a reservation for November. The rep I worked with, Jesus **, confirmed my request and helped set up my booking reservation in less than 6 minutes! I did not have my credit card on hand but he was able to send a text to confirm and pay with my Google pay. He explained details, reconfirmed the reservation and waited to make sure I received my confirmation text. He also let me know to expect an email with all of the details I'd need. He was incredibly efficient while also being very courteous and patient.

Fast, friendly, competent. I thought I was dealing directly with the hotel but now I’m not so sure. Also, I’m a little confused if the reservation is refund eligible if our flight doesn’t get us there.

Great service! Patient when I could not find my Hilton number and added extra notes to my check-in reservation. Thoroughly explained my options and pricing. Stayed on call until I received both my text and email confirmation!

Andres was honest, reassuring and professional in every way to make the process of reserving excellent - he did a great job explaining exactly what the room included, the rate, taxes, cancellation policy. Very efficient and professional.

Reservation made over the phone, quick and easy, Staff was very knowledgeable and helpful. He was Polite and answered all of my questions professionally. Explained policies and made sure I had all information before finishing payment.

When I made my reservation I inquired about the pool and hot tub and was advised they had both. Upon arrival found out no hot tub! Went to the room where the phone didn’t work, wi fi didn’t work and the volume control on the tv was at about 99 and couldn’t be adjusted. Paid $200.00 and the hotel didn’t even have a vending machine! Terrible!

Angel was courteous and helpful. She provided information regarding the reservations. She verified my senior discount and honored my request to book a room on the first floor. Thanks, Angel! You are a gem.

I had an excellent experience booking my hotel stay thanks to Oscar, and I feel he truly deserves recognition for his outstanding customer service. From the very beginning of the phone call, Oscar was extremely polite and professional, which immediately made me feel comfortable and confident in the booking process. He took the time to listen carefully to what I needed and answered all of my questions clearly and patiently, without ever making me feel rushed.

Very professional and prompt service. The service technician appeared to enthused about doing providing a positive experience. The transaction took less than five minutes and the time that I was on hold was minimal.

Quick service! Thanks. Called for card being canceled. Was discovered by fraud detection and card was canceled. Card was immediately cancelled and new card is being mail to my home address. Thanks for the quick service.

I had the pleasure of speaking with Omar in Reservations at the Hyatt Regency in Chicago. Omar dived right in and answered all my questions regarding the property with no hesitation and his professionalism is deeply appreciated.

The reservation associate was quick, friendly and took care of my booking with a professional attitude. I had trouble booking online which was very frustrating and it was reassuring to have an experienced person handle my concerns.

We have never had a reservation agent be so sufficient. She was so polite helping us make our reservation. She did it in a timely manner and getting everything correct first try. She is truly a people person and an asset to your company.

Customer service was excellent. Ease of using website and talking to Lexter. He made our reservation in a timely manner. Our room and reservation was explained to us, including cancellation policy. Great experience!

Courteous and efficient service in securing reservations. Would not hesitate to commend Christian ** for his service. Polite and knowledgeable are key assets for this job and Mr ** possesses these qualities. I am very pleased with his services and look forward to our stay in Mobile at TownePlaza Suites.

Very easy to access the reservation but I did not know I wasn’t speaking with the actual hotel staff. They would not honor the room block price that the conference had advertised and now I know why. I am now very disappointed. Also, there was over $200 in “fees” and that makes it very expensive. But, the gentleman that helped me was very polite.

Stacy was awesome. Very courteous and professional. I asked for a first floor room since my I have health issues and my husband has really bad knees and we can't do a lot of walking. She rotated that on our reservation. Tysm Stacie. We always stay here when we fly in for our cruises.

Accidentally called Reservations.com, thinking I was calling the hotel directly. The representative was nice enough, but did not listen, well. I specifically requested a King Suite for two nights near the pool. We have stayed at this hotel numerous times. She kind of fumbled thru the call and finalized the reservation. The call did not sit well with me. I called the hotel directly. They verified the reservation was for a standard room with 2 queen beds. I had a gut feeling it would be wrong. Called back and cancelled the reservation within 45 minutes, and it has to go to an escalation team to review to see if a full refund!

My experience was horrible, they confirmed me to the wrong hotel. However when I called to cancel the attendant was nice and put in my request. I have yet to see my full refund. What is so irritating is that I asked and clarified with the attendant if this was the reservation to Hilton Tucson. He giggled and agreed, instead it was to Best Western. I found this very offensive and misleading, and now I have to wait several days for my refund. This should not be allowed, there should be a hour open to review email confirmation and call to freely to cancel without all this nonsense.

The hotel staff were very nice and the room was clean and the bed was comfy and keep up the good work, you're amazing people. May God bless you and keep you safe. I will recommend this place to others, thank you. 😊

You can't get a refund back. Don't book with them. All they do is lie. Not good English either, talk to everyone that works there. Supervisor, manager still nothing and I cancel within 24 hours. They suck. Don't use them.

I spoke with a young man named Gabriel. He was very knowledgeable and helped me with my reservation. My reservation was for 3 days and nights in a single room with 2 beds. He said if I was a senior he could get me a discount on my price. I told him I was with a group having a meeting at the hotel. He made my reservation and sent me an email confirmation.

I booked through Reservations.com and paid $688.86 for one night at The Voco in NYC. I paid a $138.62 plus taxes. I thought I'd get the Service fee refunded. There is no way to speak to anyone to ask. I will never book through this company again.

Stephanie was able to get us booked into the perfect hotel at a rate that can’t be beat! She was very courteous and professional, and made sure all information was complete and correct by reading it back to me. Thanks!

Courteous, knowledgeable, and professional. He was patient with my questions and requirements. Made the process seem easy. If the hotel stay turns out to be just as satisfactory, maybe I’ll use Sandman more often.

This representative named Carlos was phenomenal. My very first time calling, and at the last minute I was pretty worried. His patience, his knowledge and professionalism, was of over and above. He was very kind from the start of our conversation. I had to put him on hold, to get my husband's card and when I returned, I did not expect for him to be on the other end. But he was, and still, with the same politeness as ever...

I booked through Karla **. She was prompt, informative, polite and friendly. I will book through her, again. She made the whole process easy. And with the serious situation that my family is facing, we didn't have to have issues booking. Karla ** was awesome!

Luis went above and beyond to take care of me today. I just got out of the hospital in the Detroit area and realized it’s my granddaughter’s birthday. I needed to get there immediately, and he went above and beyond to make me feel like a special guest at the Hilton Way to go Hilton. What a great hire! I would hire him for my company in a heartbeat. Hold onto him!

Julie was So efficient, effective, friendly and professional! My request was handled so swiftly and thoroughly and smoothly.. Julie is a great communicator which was very helpful to complete two reservations within minutes over the phone.. thanks!

This is the worst place I have ever stayed in my life!!!! We have had to change rooms 3 times!!! The first room was in total disarray! Bed was not made, furniture was turned upside down and scattered all over the room. The second room STUNK!!!!! Dirty!!! Moved to third room. No TV remote and when they brought one it had no back on it to even cover up the batteries!!!! Then when I tried to dry my hair the blow dryer could not even be plugged in because the prongs were broken off!!!!!! I am scared to even sleep in the bed for fear of bed bugs!!!!! This is totally unacceptable!!!!!

Chris was great helping me secure a reservation. I had booked several rooms a month earlier and needed to add one more. While he could not guarantee the same room rate, he gave me best available $25 more. He was pleasant, helpful and quick! Thank you, Chris!

So far, it was a good experience. I made a reservation 6 months out. But it was a good experience with Jewel, she was very professional and relatable. I thought I was calling directly into the hotel, but it was not necessary; she knew the layout and assisted me in my need for my wife, who has to use a walker to get around. That was important to me.

I actually thought I was speaking to someone at the hotel. Not so. I was hoping to speak to someone at the hotel so I could have them check on my rewards points. He wasn’t able to do it. I also wanted to get the AAA discount, which he wasn’t able to do. But he was kind and friendly, so I’ll try to get this when I arrive at my hotel destination.

Very helpful desk personnel when I called to make my reservation. They were extremely accommodating regarding my special requests and I was able to reserve my room and complete my registration without a problem.

The woman was very hard to understand. She kept interrupting me. It was hard to get the reservation completed. I had to constantly repeat myself. She would start talking before I was done giving her the information she needed. I had to tell her to just stop and let me give her the information.

Sheila was very helpful, spoke good English, and completed my reservation promptly. She double checked all spelling and card numbers and searched very quickly to locate a room and explained the best rate and availability for me. Very pleased!

Thank you .... Michelle ** .... Awesome customer service (reservation).... It was very professional, friendly, patient, answered all questions even the ones I asked more than once. You Have A Blessed Day. 💯

Juan ** did an awesome job assisting with finding a hotel. He was not only professional, but patient. I assisted someone who was stranded frie at LAX and needed a room for 2 nights. Juan found him a nice and reasonable room.

Fabiola ** was excellent. She was very professional, helpful and a pure joy to converse with today. It was fantastic to experience such awesome customer service. She was very knowledgeable and efficient.

Ramon was very helpful & courteous. He explained everything in detail & he looked up discounts for me also. Overall I would definitely do business with Ramon again. I gave him 5 stars for his excellent service.

Very eager to help us find the right hotel to meet our needs! Very professional and knowledgeable. The representative was very nice and patient as we made our decision on which hotel and room type. A+

We thought we had reservations for February but couldn't find record of it, so called the Mayflower Park hotel to check. They couldn't find anything, very patiently working with us and helped us actually make reservations for a successful visit to Seattle. Very kind and patient working with us on it. Very pleased with the service provided.

The young man Christian was very professional. He saw where that was a pricing error and he corrected he took care of it and I was very pleased. Thank you Kristen. You have a great weekend. I've rent a room at the Best Western for the last 2 weeks and this is my second weekend and it has been a pleasure here in Texas and in Kentucky Hopkinsville Kentucky.

Was lied to.. Called to make reservation. Was told the credit card being used was to hold the room and would not be charged. I was told I could make payment at checkout. When I arrived at the hotel and asked about payment I was told my card had already been charged and the room was paid through a booking agency and not through the hotel. I never authorized any payment to be made to my credit card.

The reservation process was remarkably smooth, and the communication was exceptionally clear. Angel demonstrated great kindness and patience, making me feel highly valued. I would wholeheartedly recommend this service to my friends and family. I eagerly anticipate making future reservations.

Maria helped me immensely. I was unable to get a room after my flight was cancelled and she didn’t give up until I had a room and transportation to the room. Thank you! You made a bad situation bearable!

Was simple and quick. The agent did a good job for me and I’m appreciative of her time and commitment to efficient work. Hoping the stay will be as nice and easy as the reservation was to make. Thanks!

We booked a second room and out representative was Steve. He was very knowledgeable about the property and he helped me book a second room close to the room we already had booked. Thank you for the great service.

The voice was very helpful and quick in responding, but misheard me at the last point and booked a room I was not interested in. Very frustrating. Please have a human go back and listen to the audio, I think it could help you improve the process.

Jennifer was excellent in her customer service to me! I look forward to the stay. It will be my first time staying at Duo Boutique Hotel. I hope to meet more folks like Jennifer. She deserves a raise!

I just booked with Alexander **. He was professional, courteous, and quickly made my reservation. I was able to get a good price, and Alexander answered all my questions. I would recommend Pear Tree Inn at the St. Louis airport for any travelers.

They snuck in a 100$ few for booking a single night at the hotel. I accidentally confirmed before seeing the fee, called customer service within 2 minutes of receiving the confirmation email, and they wouldn't refund.

I made a reservation for Great Wolf Lodge in the Wisconsin Dells online at the last second. They told me there were only a couple of rooms left and their price was the lowest. I stayed there and decided to stay a second night. When I went to the front desk, I was quoted a price about 1/3 of what I paid for the first night. They told me the first night was not through the hotel but through this company. They said their rates were always the price they gave me for my second night. This company ripped me off. Their site had showed Great Wolf Lodge, but it obviously was a facade. Don't use this company.

I made my reservation while traveling and was told the hotel was in one location. It was not. I could not stay there. Of course, no refund. If there were 0 stars, that is what I would rate this. Beware—-Don’t book here!! Call your hotels directly!!!

It was so organized, and professional.. It is so refreshing to have no surprises and they made my work stay silky smooth. I highly recommend this service to families and professionals. It was a pleasant surprise.

Phone reservation process was quick, clear, concise, repeated correctly, with an immediate texted confirmation. Great product knowledge in answering all my questions promptly. Excellent customer service!

Your customer service rep Aquila was the BEST! She was so nice and helpful while assisting me during a difficult time as we travel to a family funeral. We have stayed at this hotel on several occasions and l just can’t tell you enough about your employees. We have never had a problem and please keep up the good work. Aquila thanks and kudos to you for being such a great representative.

My experience making reservations with Riza Lyn was so excellent I had to take time to do a review. She looked for more than one pkg to make sure we got the best price and answered all my questions and did it all in a timely manner. I really appreciate this having called at the last minute around the holidays.

I made a reservation for a hotel room in SF. Michelle guided me expertly through the process, clearly explaining each step as we went through this. All was covered without me needing to ask questions.

Eder ** just helped me. Wow! He is an outstanding example of the manner in which people should work with others. Efficient and courteous! He could/should train others. He also suggested I have a blessed evening rather than a generic expression. That was appreciated.

The agent misrepresented themselves as I thought I was talking directly to the hotel because I wanted a specific room. The rate was much higher than it would have been had I gone thru Hilton.com. I was immediately charged the entire cost of the stay and only after I got the confirmation did I see that it was non refundable. The agent was very courteous but not at all ethical. Also he did not reserve the room type I wanted.

I gave two options of places I would like to stay. For a vacation still three months out. Within three minutes customer service said there was no availability and put me in a place that was a fifteen minute drive from where I wanted to stay. I was then told if I made the reservation I would be able to get a “full refund” if cancelled before a specific date. I made the reservations only once I was told this. Once I read my email the opposite was true and they had already charged me over $100 dollars (USD).

Excellent service by reservations agent. Extremely helpful and pleasant. Helped me get the best rate and room. Will recommend the agent. I have stayed at the inn several times and always received excellent service.

Easy to make, prompt, painless! Very clear and concise. Would use again without any concerns. No language issues or difficulties communicating. Explained room availability, views, checking in and out.

Tina was amazing to work with! She went above and beyond my expectations to book a hotel. She called the hotel to find out some dates on a winter festival, so I didn't book the wrong weekend. Amazing service!

It was excellent service and the person was polite and helpful. He was know was I wanted for my room. I asked for a first floor and my wish was granted. His voice was nice to listened to. Excellent service.

Booking a hotel on Reservations.com was a mixed experience for me. The website itself was easy to navigate, and I appreciated the instant confirmation which gave me peace of mind right after booking. The process was quick, and they offered a wide range of hotels and deals, which made the initial search convenient. However, I found that some important details, such as service fees and cancellation policies, were not very clear upfront and only appeared in fine print. When I tried to modify my booking later, I encountered some difficulties because modifications often required full cancellation and rebooking.

Thank you for helping my reservation. Excellent service and helping me with other services. I can’t wait to visit the hotel and the town. We are going for business but at the same time we will enjoy the surrounding areas.

After being frustrated that my party did not take advantage of the room block, Christopher helped me book a room for our party for less than the link to my conference had gone up to. Thank you for helping me with my reservation.

Did get me to commit to the room, you told me it was the last room you had available. That was not a true statement. Due to Edward’s accent AND my old ears, it was very difficult for me to understand your words. I just bumped you to a 4 because you were kind and patient.

Jarod was very helpful. He was patient and kind. He helped me book a room for my friend. He was very thorough and I felt he fulfilled my needs. I always love how the Red Roof Inn is extremely accommodating.

We were assisted perfectly and quickly for a last minute decision for a park and fly hotel reservations. Our hotel agent was kind and answered all my questions and concerns. He was delightful to work with.

Very helpful, very patient, thank you Emelito. I have had a nice stay at this location before and it is very convenient for airport travel. Emelito was very helpful and I would recommend staying here to anyone traveling through Lambert.

I spoke with a nice gentleman for at least 20 minutes to book two rooms for one night at a hotel in Kentucky - one with a king, one with a double. He confirmed the reservation for 2 adults in one and one adult and a child in the other and quoted a price for each room. Later I received an email confirmation (initially sent to the wrong address) for only one room. My credit card also confirmed only one charge for one room.

While they did help us, they could NOT, for the life of me, understand what was being said by us. The first representative we called misheard the card number and attempted to charge the card SEVERAL times. The second representative could not understand our words either and we spent nearly 15 entire minutes trying to get through a card number. Be better. If you plan on calling them, be patient and grab your popcorn because you will be there for at LEAST an hour.

Jenny was wonderful to speak with. She was kind, professional and Jenny was kind, and very professional. She had a sparkly, cheery voice while helping me book what I needed. She was knowledgeable about the services of which she spoke. THANK YOU JENNY!! You made this experience delightful!

I was deceived to believe that I was talking to a Hilton Garden Representative, Representative stated there was no cancellation so the only options I had were the Candlewood Suite or the Holiday Inn Convention Center in Tyler Texas. It was only after the reservation was made and the confirmation was received that I realized I had been deceived by the Representative. The rep also sent a text saying that a email would be sent out confirming the reservation but the email address was not correct even after I confirmed the email address.