Reservations.com Reviews

Excellent customer service! She made the booking super easy!

Very courteous & made reservations in a timely manner.

Gentlemen was nice and got it done quickly. I didn't have to say things twice.

Customer service for making reservations was great. Junmar was great and very patient.

Rose was awesome!! The reservation went smoothly and she was easy to understand. An excellent experience in Customer Service.

I was very disappointed that I was not informed that it wasn't the hotel I was talking to directly. No information was given that I wasn't.

The agent offered me other options close by as my first choice hotel was full.

We did a reservation with Joshua ** and he was very very good, fast and accurate and we were very happy to have him help us.

Represents them self as the Hotel I was booking with - I was in the UK and booking a hotel in the UK they charged me in USD and converted to pounds - immediately when I got the receipt I called them as in addition to charging me this was they charged me a lot more. I called Right away and asked to cancel. "Oh sorry you didn’t pay for cancellation." I said surely I am well within 24 hours as it’s been about 15 minutes since I spoke to what I now believe was AI. I could call the same number to complain I had to send an email or call an overseas call center who said they couldn’t get a supervisor and hung up on me twice - I was not rude, I continued to ask for a supervisor.

My experience was great. The agent was very knowledgeable, kind and helpful. All was good.

We booked a hotel reservation on the phone for one night when we were traveling through to our final destination. When we were quoted the price for the room, it was $100 more than what we saw online and I asked the AI representative to cancel and was completely ignored and I kept asking them to stop the reservation confirmation and I didn’t want to book the hotel room and was COMPLETELY ignored and ended up being charged $288 for a $179 room. I tried to call back and got another AI representative who kept repeating “hi my name is Justin, how can I help?” This is unacceptable!!! I feel scammed out of $100 and will seriously consider NOT booking another stay at a Hampton Inn. When we arrived at the hotel, we inquired about the room rate and was told it was $179, the same price we saw online. So why was I charged $100 more?!?!?

The reservation clerk is an idiot. She was not listening and constantly talked over me. She would constantly enter the wrong information, my email address, and debit card number. I hope I never have to make a reservation through her again.

I am seriously upset! We was lied to and double-charged for the room. We told them we had 3 young children, and it was a must for it to have a pool. We were told it had a nice indoor pool for sure. We were told it had breakfast, and there is no pool, no breakfast, also it only cost 63 dollars a night and they charged us almost 130 dollars. The grandkids were so disappointed about not having a pool. Also said no refund, although we started a request for a refund, it will take up to 15 days to hear back from them. I only gave 1 star because that was the lowest star I could give!

Walter was phenomenal. Very knowledgeable. Very helpful.

The lady was very informative and friendly, making sure I understood all the details and made my reservation without any problem, thank you so much for your help!

The customer service was good and helpful. I feel satisfied.

Super nice rep and easy to work with. Very fast transaction with zero delays. Was able to get exact items I needed.

Thank you for your kind and professional service when we called to make a reservation. You were very helpful!

Yushra was kind, patient, and helpful as we reviewed options for my family of 5. Booking process was easy.

Tangela was very nice for doing my reservation. However, she confirmed with me that breakfast and parking were free and it wasn't. We have to pay $50 for parking. Please next time when you make a reservation to Comfort Inn at Sunset Blvd. tell customers that they have to pay. I can't see the fees in my receipt. Where are the money going????

Salina, my phone agent was very helpful- went out of her way to find answers to my questions.

The customer service was great! She helped find a hotel in my price range and was very professional. Jenlyn Hazel was her name. If you call and can ask for her I would.

I was appalled by the great customer service and prompt action that was taken to give me a last-minute request when I got stranded and missed my flight. I am grateful for being able to sleep comfortably without worrying about my safety. The ease of the process was incredible, and I appreciate the kindness of the staff (Mon) over the phone and at the concierge at the front desk. It took a minute.

Eden helped me secure a great room with a really good rate when I needed asap! She was very thorough and helpful!

Aakriti was very professional. She answered all my questions with solid honesty.👍🏿👍🏿

I called the travel lodge today and I had John assist me with extending a room over the phone. I was a little nervous because I wasn’t sure how to do things with technology. But John was absolutely wonderful. He has great customer service! He assisted me with everything and and we were done within a few minutes. John was very courteous. Polite and walked me through the whole process. Thank you, John!

A recognized the attendant’s accent and directly asked her if she is in the US. She said yes, but her next statement was totally false where she said she was not allowed to give me the hotel’s actual phone number and on top of that she charged me $100 extra to have cancellation insurance and the motel doesn’t even have cancellation insurance.!! Oh I’m wrong, she charged my US currency. The motel doesn’t even require pre-payment! So does that mean they would have charged me twice?

Making phone reservation with Lextor easy. He was very helpful.

I spoke with Jessel who helped me book a hotel within walking distance to the venue I was attending. She took time to check several hotels and book the one that worked for me. Thank you Jessel.

Very patient and helpful in getting a room close to interstate 95.

Quick, efficient and helpful. He answered all of my questions and was helpful.

Wendy was very helpful with giving us the different hotels and helping us choose. She was courtesy and helping us.

Quick and easy. Representative was informative and pleasant.

Bobby was the representative that I spoke with. Bobby was very nice and efficient. He completed my reservation and answered my questions without any problems.

Your reservation agent, Ed, was very courteous and helpful.

The customer service provided wonderful service. Took care of booking for me. Website was not working and did the entire booking. Very friendly

Thought I was calling Hotel because the number was right by the name. Said I had a dog and she booked me and said that was fine. Charged me a twenty five dollar dog fee, and then I get there and they do not accept dogs. Plus I didn't know I was coming calling a third party because she answered the phone like it was that hotel name. Anyway, I got scammed is what the lady at the hotel desk said and I would like a refund.

Ariel ** was wonderful! He was knowledgeable, extremely helpful answering my questions with a very pleasant attitude. This was my first time using a booking service and I certainly was pleased. Everything was as he said it would be. Easy peasy! I'd give him 10 stars if I could. Excellent customer service!!

I just booked my reservation! Nikko did a phenomenal job!!! She was so professional and kind -it was a complicated booking and she was very patient. Thank you so much!

Making a reservation for 2 rooms has never been easier. I spoke with Joline and she was so knowledgeable and helpful. Not to mention patient and so sweet while I had many questions for her. Thank you for making reservations so easy!

Kimberly was very helpful in helping me register for a 1 night stay in Philadelphia. I felt confident with her knowledge!

The customer service was accurate, succinct, and fast. A pleasant experience.

I WILL NEVER USE THIS SITE AGAIN BECAUSE I THOUGHT I WAS TALKING TO THE HOTEL! The booking agent gave the appearance that I was did not specify they were a 3rd party agent and charged me an additional $ 80 fee for getting on the computer and making my reservation when I could have called the hotel directly and saved myself $80. I feel like I was cheated because the booking agent answered the phone under the name of the hotel we were staying at and didn't clarify or specify that they were a 3rd party booking agent and it cost me an additional $80 on top of the cost the room and I would have booked directly had I known they were a third party agent. I would have saved myself $80 if I would have been privy to that information.

Great, helpful, informative, professional, and pleased.

Carla did a terrific job! Went above and beyond to help me out, she knew exactly what was I looking for, she took the time and searched several hotels until she found one that met my needs and expectations.

Wanted to make reservations for 6 people, 4 queen beds. We stay at Best Western Dockside every year. I tried to explain the room where we get joined together, but I guess she didn't understand. She wanted to charge me over $1,000 to stay one night. $394 for each room. I told her forget it, that I wasn't paying that much. I booked online for $342. It would have been nice to talk to someone at the hotel, and not a reservation agent. Now I have a charge pending on my credit card. Our call got disconnected after I told her I wasn't paying that amount. I called back and spoke to someone else about getting the charges off my credit card. She told me I had to call customer service so that the agent cannot remove charges. I was given the number to customer service and couldn't talk to a person without a reservation number. Not happy with this!!

Good customer service representative. Friendly and helpful.

Customer service was friendly and very helpful. I appreciated her courtesy and patience 👍.

Great service. I was very pleased with the service I received. Excellent

I just want to say that Mrs. ** was wonderful and patient with me. She made sure that I found a good and safe place for my son. When I told her that I would only be in the area for one night and what my budget was she really came through. I am so grateful for her compassion for a person she doesn't know. Thank you Mrs. **.

Customer Service understood exactly the room and amenities I needed and I was very happy with the reservation I received.

The agent lied about being with the actual hotel, with whom I needed to book directly for a conference. Very dishonest and I asked several times. The customer service people are taking care of it, but it should never have come to that. I’ll never use this organization as they have shown themselves to be dishonest.

Very nice and courteous, Quickly found us a place, when it seems everything was booked. Thank you much.

Very much sufficient! Great customer service! Very very helpful!

John ** was very helpful. Heard my needs and kept iterating until we found a good fit.

Very professional and pleasant to speak with. Price was right.

I booked with David and he was polite and very helpful with booking my reservation.

I spent at least 1 and a half hrs Will **. He was excellent trying to help me with my reservation. Unfortunately he couldn't help but I know he really tried. He is an excellent person and I wish him well in all his next reservations. Marilyn **

Very patient young man who helped me make a reservation today. It was for OKC, OK. HE WAS POLITE and helpful. It probably took me longer than usually to go through the process. He deserves more than 5 star rating.

Agent was very helpful and resolved my issue immediately by accepting my payment and applying info to my account

Tasha was an outstanding customer service rep who helped me plan my birthday evening!! Thank you Tasha!!

Teran was polite. Sweet. Helpful. Absolutely satisfied.

Alex ** did a fantastic job booking our hotel reservation at the Paramount Hotel at Times Square! He was detailed, and extremely professional, not to mention as polite as can be! He is an extraordinary asset to your staff!

Beware. This company tells you a price all inclusive of fees and then adds a very significant fee. When I called they acknowledge it was wrong. They offered me a 10% then a 12% then a 15% discount to try and make up for almost a 40% overcharge. They refused to refund their overcharge 5 min after the transaction. To be clear the all in charge was $185.53 and after registering CC information they charged $294.44.

I spoke with Carlos to book a room. I expressed three different times during our conversation that I wanted to book a room at the Comfort Inn in Fort Stockton Texas and wanted a king size Suite with a Whirlpool tub. I asked three times to make the correct room was being booked. I was also getting this room for another individual. I made sure to ask Carlos if I could put my card on file to hold the room and the other party would pay for the room when they got there. Carlos said this would happen. I specifically asked will my card be charged? Carlos told me no my card would not be charged. When the party showed up to the Comfort Inn to check into this room, they were not given a whirlpool room.

Daniel was incredible! Helpful, courteous, and fantastic sense of humor. Made the reservation process fun which I didn’t think possible.

I tried to cancel it after she took my payment method as I realized something was wrong and she did not listen. She processed my payment non refundable after I tried to cancel it. I am very unsatisfied with this experience.

Awesome service and super friendly. Great rates and locations.

This representative does exactly and more than the job asks. In being a representative of the company she was flawless polite and remembered the last time I was there. I sure hope opportunities to move in the organization through classes, seminars and get together other similar representatives gives them team building skills and make felt part of a organization that takes care of their employees just as well.

Monika was very nice and helpful in setting up our reservation. She made sure to include what was included with the reservation and once everything was complete, she sent me an email that gave suggestions for places to eat close to the hotel and also areas to visit while in Lynchburg.

Dhal was friendly, professional and efficient in helping me find a room after learning my first choice, the TWA Hotel was booked. Working with him was a pleasant experience.

If it was an actual person, my rating would’ve been different. But it was an AI agent that screwed up the info I provided, several times.

Eve did a great job helping me set up my reservation and was very friendly. 👍

We called to add a night reservation to our existing reservations. Dominic was amazingly friendly and very professional. Was an easy call. Great customer service, thank you. 🙏 😊

Eve in reservations was very helpful and professional.

I was booked for a reservation in California and I’m in Costa Rica. I was so embarrassed at the front of the line and was told I didn’t have a reservation here at this Holiday Inn across from the airport. Had a hard time canceling the reservation in California to try to get my money back. They said up to 7 days before I may get my money. Unacceptable.

James helped me wade tĥrough this process which was hard for me and made it smooth as butter. 🤭

Cleon was very helpful in booking our reservation for this coming weekend. He was knowledgeable, courteous, expedient and friendly.

Emma was both very personable and professional. Reservations were done quickly and accurately.

Great customer service and support! She was well knowledgeable on the subject matter and concerned about the quality of my stay at the hotel.

I wasn’t happy with the conversation. She made me end up paying for the room in full. My wife is highly upset about me. We have been doing this for years. I bring 20 to 30 people with us every year and I have never paid for a room, the front and I wasn’t aware of that And it just caused so much turmoil in my house last night. So no I wasn’t satisfied with the reservation and I’m calling today to cancel and get a refund.

Lovely kind rep. Helped with all I needed. Answered all questions.

Ivan was a great help. He spoke clearly and slowly, so I understood him. He was pleasant and personable.

Jolene sounded like a computer. I booked a room for a family member who had to find a hotel last-minute over the phone. As I'm giving her my card information, she's repeating every number LOUDLY until I asked her not to repeat it as I'm on the phone and have no clue whose around her listening. She proceeds to continue reading my debit card number OUT LOUD! I said, " Ma'am, please stop! I don't know whose around you listening and you're loud as hell with my personal information." Her tone and half-apology seemingly didn't care. Ridiculous!

Isaiah was very helpful with my room reservation. Got the room my sister and I wanted. He was also pleasant and personable to talk to.

Christian at the Hampton Inn in Braselton was extremely helpful.. Found out answers to questions I asked if he didn't know the answer.

Fast and easy. No hassle. Nice and friendly. Quick to send my confirmation.

What great customer service by Carla **. Quick. Simple. To the point.

Angie was very informative about my reservation process. She was even able to help us reserve King room suite for our wedding anniversary getaway.

David was very courteous, patience, and kind and completed my order

I went on this site by chance, the agent Vench ** helped me with the reservations. She gave me false hotel room details (room price- overcharge by $200, room size-instead of 300 sq ft, she quoted me 600 sq. ft., occupancy number-instead of for 3 people, she indicated 1, and refund policy- she told me it is fully refundable without penalty if canceled 24 hours prior). She said this room was specially saved for their company to release.

Danielle made our reservation. She was very professional and helpful.

Christopher in Reservations was great. He was polite and very helpful.

It is a bot which I don't like but it was ok and efficient.

Great service and was very helpful and friendly and always ask me exactly what was my preference.

I spoke with Hugo today to get a reservation. He was friendly and made the experience okay.

Hello. I was very disappointed at the way in which this reservation had been made by the representative. She was very deceptive. She did not inform me that this was a prepaid reservation. She refused to take my state government employee status that would have given me a discounted rate. She lied and said that it was not available. I physically went to the hotel where I was to do an upcoming stay. They made my reservation for me and inform me that they would do it under my Government rate. Your representative never told me that she was not directly connected with Spring Hill Suites. Very disappointed. Would never deal with you all again and she needs to be fired because that prepaid piece was very important that she did not share with me and to not accept my Government rate and say that I was not eligible that was very deceptive.

Updated on 04/27/2026: This is a SCAM. They sold me a room at The Awahhanee Hotel in Yosemite which they claimed was refundable. I contacted the hotel which told me I was scammed and there is NO RESERVATION. When I call Reservations.com they tell me they cannot refund me. My credit card had to step in to refund me. Their response on this website where they say “give us your reservation number so we can follow up” is also a scam; everyone that has given them a low rating here, gives them their reservation info and they NEVER GET BACK TO YOU. A class lawsuit is on its way. Major scammers. Consumers beware. I really doubt that the excellent ratings are real. I assume they are fake accounts they use.

Total scam. Like many others Hilton rerouted my request to this service. Specifically requested to use hilton points for the room and instead was charged the full amount plus a service fee. Will never use again and will be filing a complaint with hilton directly.

Odele was so kind, helpful, and clear with everything.

Neal was very rude and sarcastic with me. I was not aware I was booking through Expedia.

Please, please be so careful on this website. I was looking for options in a city and was clicking around in different room types, and it asked me to double click, which I accidentally did. It booked a reservation that I was not yet ready to book. I immediately (in less than five minutes) called customer service to let them know of my error because this was not the booking I had wanted and they told me that it was nonrefundable no matter what. Even the airlines give you 24 hours to cancel a reservation that you INTENDED to make. This is a trap and there are much more reputable websites from which you can get a room. As an aside, they did tell me that I could completely cancel my reservation, but with zero refund whatsoever. Again this is a trap. It has ruined our vacation plans as we are now out over $650 for a hotel I did not mean to book. I can’t imagine this site is going to be in business long with this kind of customer service.

Worked with Taryn yesterday and she was outstanding. Very helpful. Friendly and very easy to work with.

Excellent service 100, can't wait to get there. Beautiful.

Joline told me that if I purchase with refund fees, I will be able to get my refund but now I will not refunded! This is like a scammed! I want my money back now!

I had a great experience with Allison. She was very efficient.

Chris was very helpful and gracious. Man needs a raise. I hate booking online or through travel agency and he made it a wonderful experience.

Was charged double what it was supposed to be because it was A.I. Upon calling the number for help and speaking with a live employee I was offered about 25% return. When asked for a supervisor I was told not available and that I would get a call back. Never happened. The room in question was in a block saved for my daughter’s wedding and was supposed to be $180 plus tax. I was charged $394. The hotel showed no availability for the wedding date and only 2 rooms left in the reserved block. Being the father of the bride 2 months out I felt I had no choice but to reserve and fix now.

Called to check availability on a hotel but it was booked. The advent Romelyn found us an outstanding room for a decent price quickly. She was great to deal with.

I have used Reservations twice in the last 2 weeks. Both experiences have been great. There was no availability at the 1st hotel and they checked around the area both times and were able to find me a room.

Definitely wasn't a real person, more sounded like a robot. Hard to understand numbers but after a few repeats reservation booked. Already see a fee added after the confirmation. I don't like surprises and wish you can speak to someone. My 83 year friend who is hard of hearing really struggled trying to book a night out and got frustrated and asked me to call.

A very nice soft spoken individual. I was looking for hotel at Mystic Lake Casino and it was sold out. He said, "Sorry. Would you like me to find something close?" and within seconds I was booked 8 minutes from the hotel and the best part free breakfast and pet friendly. Yay for me...Thank you.

Julio explained fully and easy to understand all the information I needed to know. He is a good representative of the company.

I called the number listed for the hotel not realizing it was an external company. I quoted the online price and asked for an AARP discount. I was told all discounted rooms were gone but he would give me one anyway. I was given the total and it seemed high. I asked the rate and he quoted what the online price was. If that was true then I was charged 50% in charges/taxes. I asked at the front desk when checking in and was told they did not know what I was charged as it was not them I talked to. No refund, no price adjustment to what I was told the rate was. Which was higher than the online price and price at the front desk. A scam. I will be reporting them.

When I talked to the agent on the phone, he advised me that I could not book it online that I needed to go through him. All this was untrue. He stated that if I booked it online, I would not be guaranteed the room directly from the hotels website. He stated that they do not offer a military discount which they do of 15% but he would not give it to me cause he states that the room is already at its lowest price and they could not give a military discount on top of it, which was also untrue. He would not give me any options to talk to a manager. I felt he was very unprofessional. I will never use this service again.

Michaella ** was very helpful, professional, knowledgeable and patient. She offered me a great deal for my stay. Highly recommend.

Was very helpful in that all the hotels in the area were booked due to a marathon. Representative was very polite and found us a reasonably priced property. Not too far away was easy to work with.

The customer service was awesome. I was able to book my room without any problems. He gave me all the necessary information that I needed, and I received my confirmation immediately.

Jimwell, excellent booking experience. He’s super efficient and he has a fantastic voice. Wow.

Angelica was so very helpful and easy to speak to. She answered my questions and we had great conversation.

Very quick and efficient. Very polite and friendly!

Jaime ** was very helpful with my reservation. I prefer to speak to a live person and he was very polite, courteous and genuinely kind.

When I checked in, I was overcharged for a king suite. Bot said that was all that was available and hotel said that actually 14 doubles were available at the time of my reservation. I was told by bot that I would be able to apply my room comp coupon at time of check in…, I was not able. Overcharged and lied to!

above his norm and helped me find where my destination would be from the hotel. He's a keeper!!

Excellence service. Very patient and thorough. Friendly and put me at ease during transaction.

They impersonate the hotel and in my case told me my reservation was cancellable and fully refundable till 5 days before the reservation. I had to call and cancel, and was told I have to pay a cancelation fee. ALWAYS BOOK YOUR HOTEL DIRECTLY WITH THE HOTEL USING THE AREA CODE FOR THE CITY IT'S IN, AND NOT A TOLL FREE #

Everything was great, the person helping me was so helpful, went out of his way to see that I was pleased and that I was, thank you for your time and service.

I was definitely not speaking with a live person. Absolutely felt like it was an AI generated communication. I found the communication robotic, and unfriendly. The “Robot Agent named Jolene” was unable to verbally repeat what they just spelled out for me. It was frustrating because I had to phonetically spell out my email, at least 5 times. And each time the Robot would repeat the information incorrectly. I eventually gave up correcting it. And agreed at which time “Jolene” transferred me to another AI agent. Who was zero help. At this point my reservation ended up in my email.

Ivan was fantastic. Seamless and very efficient. I made two reservations and each one was handled quickly without any issues. Process over the phone took less than 7-8 minutes for two distinct reservations.

This representative was so thorough and patient. I had tons of questions. She met every need. She was extremely nice. This was a pleasant experience. I'd tell friends and family about calling for a reservation.

Andy was great and actually he was able to negotiate a lower hotel rate. Very professional and quick. He answered all my questions thoroughly and I am going to call him back with reservations for Homewood suites further down the line as I make my way across the country.

Gerald was amazing helping with my added reservation! I am retired and have a little hearing issue but he was very patient with me and help bunches! Our original reservation was made thru Expedia last month. Our son decided to join our trip so I needed to add an additional room. He even added extra notes asking for them to be adjoining! Thank you Gerald for making my task easy!

Kenneth was very professional and easy to work with. He took time to walk me through everything and made sure that I understood all details. I would definitely recommend him to my friends and family.

Agent was very knowledgeable of what my needs were. Agent was great in his communications. Great attitude and he always had my best interests. I will be visiting the Grand at least 2 more times this summer. I hope to get him again. Thanks.

I called to make a reservation and when I got the email/text confirmation the agent had booked me for the wrong dates and wrong hotel. I called to correct but no one will help as it is non refundable.

Cristina did an excellent job of helping make our reservations! She was friendly, articulate and most knowledgeable. It was a quick and efficient experience! It is rare to work with somebody as skilled and pleasant as she was. Great job!

I needed a handicapped room and Mary Joy assured me it was. I need grab bars and a ADA toilet height. I don't know if her information was correct on her screen, but when I got to the hotel it was not.

My agent was great but here at the hotel itself I’m being totally overcharged by hundreds of dollar and still have a 600$ check out fee. I really don’t understand what’s going on but now I’m very upset. My vacation is ruined because this and there’s no manager on site on the weekend as I was told. Even if I estimate 5 nights let’s say at a rate of 274.00 that add up to about 1,370.00 but I was charged 1,857.00 and that is not including tonight. I paid 274.00 last night over the phone. Now when I check out and check back in today I’m afraid that they will charge my card again. I’m very upset. Another thing the 150.00 hold fee did not go to my dining and drinking so I’m also being charged 600.00 for food and drinks. I’m very confused and I don’t think I’ll ever come back here and I will tell everyone I know so this won’t happen to them. I hope they fix this…. I'm very disappointed.

The pleasant you woman who processed my reservation request very quickly as I believed she heard my anxious tons to “get my resos done”! I like to think I am kind and polite but I am very ADD/HD and can be overly assertive or unintentionally domineering but she handled me perfectly!

Jeanette explained everything thoroughly and clearly and addressed all my questions and request. She noted all my request and explained everything very clearly. She was very friendly yet professional.

Very easy and well organized in securing a reservation. Looking forward to a good experience. Thank you for appropriate service and excellent price. Will look forward to reserving again at this hotel.

The person that assisted me was lovely but she booked me into a sub-par hotel. I'm very upset because I can't get my money back and books another 2 rooms. Once I found out the name of the place I looked at its reviews and they were deplorable. It's criticized for being dirty and having roaches! I'm 74 years old and I need better accommodations. Please help if there's any way you can.

I had called Rancho Bernardo Inn for a previous reservation for an upcoming wedding. Thinking I was calling them again for another I got Reservations.com. I said I want to reserve another room for the wedding and they acted like they were the hotel but the one night was not special rate so it was $541 vs $299. Well OK, paid for the room. I call back to talk to the front desk and was informed Reservations.com is third party service. I then did reviews and found out they scam a lot of people. Do not use them. They are wolfs in sheep's clothing. Called back today to cancel the room, over 2 months ahead of time and they will refund me $161 out $541. Always verify it is the hotel desk - Reservations.com will steal your money and they're not even ashamed about it.

I worked with David ** who was absolutely fantastic re a reservation we needed to make for our 18 yr old teen after a dance competition. He found us a place at another hotel than the one we’d called about, researched different spots that were the best rate and ideal distance. He was exceptional.

MC ** was extremely helpful when making my reservations at Bonnie Castle in Alex Bay. He spent a good of time finding me a room at short notice and answered all my questions regarding each room. Very friendly and polite. Kudos.

Very pleased with the reservation hostess and is very polite and helpful. I would recommend this lady to teach others to help out customers like she does, very professional and easy to understand and answer any questions you might have. Thank you. 😊

She told me my preference hotel was not available. I found out later (10 minutes) that they had availability. When I asked to cancel they refused. This was not made clear to me.

Great service. Lots of help. We appreciate someone who is upbeat and willing to help us! Since the hotel was sold out that we wanted, he looked and found a hotel that we could afford. Appreciated all the help…(he even laughed at my attempt at jokes).. lol.

Representatives were polite and process was hassle-free. However, I assisted other family members with their booking back to back and we were all charged different prices for the same room. I was not even informed about no refundable or cancellation fee but my aunt was. She was even offered the option to purchase cancellation fee protection.

I needed a last minute reservation due to a medical emergency and Sebastian was incredibly kind and helpful. He is an outstanding person and customer service professional. He helped me secure a room during a very busy time for Juneau and stressful time for my family.

Very helpful on the phone., Made it very easy for me to follow through with my reservation. I would highly recommend. 1st class customer service, I would say the best I have ever had. Thank you, for helping me out.

Michael did an excellent job assisting us and helping us find accommodations that met all of our requirements. He took the time to find viable alternatives and Went above and beyond to make sure that we were pleased with his suggestions. Great experience!

Johnny Boy at Hyatt Regency did a great job. I appreciate her patience and the time she gave me. She was also helpful and kind. She had all the answers to my questions and addressed my concerns. Peggy E.

The agent didn’t tell us of a service fee they charged. Also he claimed the price included the pet charge, false. When we got to the hotel, the pet charge wasn’t included and had to be paid again. Overall it cost us $198 + $18 = $216.00 as compared to $130 if we walked into the hotel. Beside the $75 for the dog. They claim it was the last room, false, to get us to purchase quickly. The hotel had plenty of rooms. Giving a 1 star is generous. Also claimed we were talking to the hotel.

Review with Jolene went well and she was very helpful and patient. She was understanding and was patient with me when I had to have her repeat several times because she was going too fast. She just went ahead and repeated herself just as I asked her to and I would use this reservation site again and thank you for your patience.

I booked at the Hampton Inn in Elko Nevada. The lady who helped me was very professional and answered my questions thoroughly and assured me that I was getting the best price available. The booking was done fast a nd in a very friendly manner.

Very disappointed in this hotel, I was given a price of $142.01. 5 minutes later my daughter calls and her rate is $132.00, I call asking why, was told rates change every minute. I call BS and women hangs up on me, I call back ask for manager, was told no manager or supervisor available!! Really? So I tell the gentlemen why I'm calling her. Gives me the same spiel. Half hour later I make reservations for another daughter $132.00!!!

Very easy to book this room. Honestly felt like I was speaking with an A.I. bot but it was simple regardless. They were very easy to speak to and made things smooth as for information and booking.

I booked a two-night reservation through this site and when I tried to check in, there was no electricity at the resort, so I couldn’t check in per resort. I have called Reservation.com three times to confirm the cancellation but I haven’t received an email to confirm cancellation three days later yet. I had to call my credit card company to report it. By the way, I was told my total cost including taxes and fees would be $270.79 but I was charged $513.16 instead. I will not do business with them again.

I called to make reservations for the end of July, and Angel H. was very helpful and thorough. He booked my reservation quickly and efficiently. He was very polite and I am well pleased with my experience.

I spoke with one of their agents by the name of Angel. She did an excellent job. Very polite, and I appreciate her in her position because it made me feel comfortable.

Our reservation consultant was Excellent! She could not have done a better job for us! We were on the phone together for at least 10 minutes and she came through. 10 stars out of 5. Give her a raise! Thank you!

We called the number thinking we were calling the Motel direct. We got the agent and we told her what Motel we wanting to book. We repeated the name of the Motel and Gave her the address multiple times. She assured us we were booking the one we requested. It turned out it was not the one we requested and it had a terrible rating. Not to mention when she told us about the extra charge for it to be refundable she never let us answer before she booked it. We ended up having to find another Motel suitable to stay in.

Outrageous. I was on the phone for 40 minutes with one rep and then cut off when their system would not register my credit card number despite seven tries. Then, upon calling back and getting another rep I learned that my first booking date was incorrect and incomplete. We tried again and, again, the credit card could not be accepted. I then just went to the hotel itself and made reservations at 350 dollars less. I had mistakenly thought that Reservations.com was the website for the hotel, but then after a total hour’s frustration, I saw the small print which revealed it was Reservations.com. Never again will I use this ‘service?’. It’s as close to a scam as I have seen in a long time.

Excellent, first rate, caring service! George was very detailed and professional in handling my reservation. In a matter of moments, George took my reservation request and turned it into a reality. Great job!

I called to make a reservation for 2 rooms. Pambi was efficient and quick. She was very thorough in informing me about the rooms and options. We completed it all in under 10 minutes. So nice to talk to a real person.