Reservations.com Reviews

Received an excellent service and kindness at a very stressful time at Boston Logan airport where over 1000 flights were cancelled and thousands of people needed overnight rooms. She did her best to find me a room at 25 miles radius since nothing was available in Boston. Thanks so much. Adriana

Very nice customer service representative (Anna). She was very helpful.

Went out of his way to help me find an affordable hotel for my husband's procedures at Stanford Hospital. Really appreciated his compassion. It’s rare today to receive that level of support.

Well spoken. Booked what I needed. Gave me a good price, and we finished quickly.

Kimberly ** was very helpful. She answered all questions I had. She was very respectful and was able to complete my reservation in a short amount of time.

When I reserved 2 rooms in June for an Aug date I was never told about non refundable policy. Both rooms were charged to my CC immediately. I have to cancel one of the 2 reservations 10 days in advance and am unable to cancel so I'm being charged for a room that will not be used. I am not happy with the fact that I can't speak to someone directly at hotel

Vhart was excellent assisting me with my reservations. There were some complications and she figured out how to make it work.

I was stranded in Chicago after missing my flight. I couldn’t find a room anywhere. My daughter, in Virginia, found this for me. I was able to book a room easily.

Once we got on the same page everything was fine. The agent was very patient.

Marlo was very intelligent, and walked me through this booking. HE'S GOOD AT WHAT HE DOES.

My reservation agent, Krisna was helpful and knowledgeable. Most of all, she was patient and answered all of my questions. Thank you Krisna.

First time using site and called for extra information. Jolene was my contact. She was extremely patient with my questions, helpful explaining hotel policies, features, and payment process. Made this an especially good experience. Thank you Jolene 🤠 from Cynthia in Montana.

Benjamin was easy to talk to and answered every question I asked.

Adrian ** gave fast and knowledgeable service at Casa Grande location! Thank you for professionalism!

Mike was very nice. He checked my points before I checked out to see if I had enough for a free night.

Satish was great with booking my room and everything was very nice at the hotel.

I needed immediate check-in (after midnight). Despite being very clear, my stay was booked for the wrong day.

This was a terrible experience. You told us there was a room, we got there and there wasn’t. We explained we had a 6 hour layover and had to catch the flight. You took our money and now it’s 15 days before we can get it back.

Very efficient, but sometimes hard to understand because of accent. Professional and courteous.

I was pleased with my experience when booking my reservation.

Spoke with Michael. He did a great job. No issues.

Jean did a very good job; she was very efficient and patient. Very professional and it was refreshing to be able to talk to a person and knowing that both parties were communicating in a language you could understand. How refreshing!

She was very helpful and informative. She was clear in her pronunciation and got me the best rate.

The young lady, Mildred, that helped me find a room was very helpful in searching for a suitable room within my budget. She took the extra time to search other hotels for availability. She found a 5 star room at a near hotel within 1/2 a mile of the Embassy Suites.

In April of 2026 I was stranded at Orlando airport. There was a Hyatt Regency, I called Reservations.com for a room. Went there no reservation. Apparently they were booked, so they took it upon themselves to put me in another hotel across town "which I NEVER requested". I called. They wouldn't refund my money. So I had to sleep in the airport. "I'm 60 and disabled", and in a state I'm not familiar with. I noticed 2 weeks later, they still did not refund me. After several emails and calls for a month, they agreed by email to refund me. It is the middle of July, still no refund. And when I call customer service, I'm told, "We will send you another email." Was told this by 5 different representatives. Still nothing. Email was sent by Celeste.

I booked a room in Anchorage AK on July 15th. I enquired about Alex hotel and suites near the airport but they were booked full. The person helping me said another hotel was available and was close to the airport. After the $284 room was booked I learned the hotel was way a across town costing nearly $40 cab ride.The room was in a bad part of town and smelled. I don't recommend this service.

David was so nice. Helped us so much. He stayed on phone with me until I got the info.

Very prompt & efficient service from David. Helpful. Clear explanations. Good job!

I talked to Aljon ** to book my reservation. He did a great job!

Mark ** did a phenomenal job job with my booking. She was very professional, kind, and patient.

The hotel agent was very helpful and friendly. We were able to get a room for the night however there were no walk in showers avaliable. My husband is handicapped so we will have to make it work the best we can

Using the link provided for the hotel where we intended to stay, we were directed to a booking website. Before making the reservation, we specifically asked the representative whether they were affiliated with the Hilton Hampton Inn, and we were assured that they were. Based on that representation, we proceeded with the booking.

Andy was efficient, courteous and thorough. He handled my questions with prompt responses and firm numbers that matched the confirmation email. Pleasure to work with.

Kerri-ler was friendly and quick to answer my questions with helpful info. She assisted in securing a room for us for our niece's wedding. Very kind and knowledgeable.

The experience was quick and simple and received all the information I needed for a night's stay.

Reservations made thru Marco **. He did a fast and efficient job. Couldn’t pronounce Coeur d’alene which was humorous but giving an A for effort. Will be there 16 July for one night.

Tushar was very helpful in making reservation and sympathetic about my need for the room if I have to evacuate due to a nearby fire.

Hotel was great! This review is only on the Reservation line with AI. If I could rate a zero I would. I was standing at the front desk at Baymont by Wyndham Hotel in Rolla, Mo. on 6/6/26. Amanda, the hotel clerk, was going to book us a room. She said it would be cheaper if I called the reservation line. So I did while she listened. The AI chat was the absolutely worst thing I have EVER talked with. It couldn't get my name spelled correctly until about 3 or more tries. Then the same thing happened with my address. Finally we got past that. I was given a rate of $105.99 per night, plus taxes which I agreed to. Then it started asking about add-ons. I said NO repeatedly but it added them anyway. Then my bill was $163.88 and I said repeatedly NO! DO NOT PUT THAT CHARGE THROUGH!!

Quick and easy. The Agent was easy to talk to and I could understand her. Answered all my questions and was friendly.

I work out of Kodak TN and Ms. Joleen (I hope that’s spelled correctly) got me the best rate which was cheaper than any where else in town at the Best Western. She was very attentive to my needs and did a phenomenal job getting me my room. If only all customer service representatives were this professional, life would be so much better; fantastic Ms. Joleen!!

The rep did not speak clearly, spoke too fast and I had to ask them to repeat themselves several times.

I tried making an online reservation, but it would not complete the reservation. I called the number on the form, and Shaun was able to confirm the reservation went through and provided me with a confirmation email and text.

Calvin hooked me up with the last pet friendly room. Very professional and smooth talking voice. Thanks Calvin!

I had Ivan help me find a hotel near me that allowed cats. He went above and beyond to find me a place. So appreciative!! Great customer service!!!

You act like front desk employees! You don't advertise your 3rd party, until it's too late! According to the General Mangager of the hotel, you jump on internet 1st spot! Make it all look like your actual hotel!! Plus charge 400$ for your fee!! & you're from Madrid Spain!! Why on God's Greeen Earth would I use a reservation company? Especially out of my United States!! Your nothing but a some how? LEGAL SCAMMERS!! NEVER AGAIN!!

Noralynn with Reservations.com was a great help, easy to talk to, explained everything and answered questions quickly. She was very professional, kind and assisted with questions, or in my case..hesitations.

The service was great. I have stayed in your hotel before and remembered the great experience with staff and hotel stay. And this time my reservation experience was also a very professional and courteous experience.

Patrick an outstanding job of answering all my questions. Filling my needs in booking my reservations in a very timely manner. He was also very courteous.

Talked with AI for reservation, all was good except I didn’t want cancellation protection, clearly said “no” to it, but they added it on anyways and there wasn’t a way to confirm that I wanted it. Also had issues with my first name, it kept wanting to put “John” on the reservation instead of “Shawn”.

I made a reservation a month in advance and when I arrived at the hotel, they did not have any confirmation of my arrival. Good thing I brought proof of reservation AND form of payment as the hotel wanted to charge me again. I was not impressed with this experience and that is why I gave a low review.

Customer service was very helpful, polite, and knowledgeable.

The agent was very polite and knowledgeable. She was courteous and patient. Thank you Stephanie for your time and assisting me.

Made a reservation for 4th of July. Andres was very friendly, clear and pleasant explaining any and all charges.

Tarren, the booking agent was very professional and concise while making my reservation. They helped me complete my travel plans as I was having difficult on the website. Excellent customer service. Thank you.

Tarrin was professional, friendly and very helpful. The process was fast and efficient.

Quick, easy & informational to complete my reservation.

I was trying to book a room at a Marriott in Chicago. When I called the number to the hotel I got a message saying it was a scam number. I hung up and called the number directly under it which to my surprise was a Reservations.com number. They never announced the name of the company as reservations.com. I thought I was speaking to a Marriott associate. Turns out that it wasn't. They charged me $393 for 2 nights for a room that usually charges $119 plus tax and fees for 1 night. I suspected something was fishy. When I saw the total I called back. It turns out that they don't give refunds. I'm calling the BBB and my state's attorney general.

I am very angry with Reservations.Com! My group of 6 ladies are all senior citizens. It was very important to give each of them the correct information on the cost of their room in advance!!! The agent (Robby) was very polite, and I gave him a good review, but in the end, this company was very disappointing. First off, I was lied to: I ask if I was speaking to an Employee of the Harrah's Cherokee Casino Resort. (I knew I did not want to speak to a 3rd party person.) His answer was "Yes". So I asked “So, you are at the Resort?" His response, "Yes".

Emma was great, she quickly expedited my reservation securing a room for me on a very busy week.

Thank you, Michelle ** from the Doubletree by Hilton in Carson, Ca. Michelle made my experience booking a room quick and easy. Informed me of everything I needed. We have made it our Fourth of July holiday, staying here for the health and safety of our loved fur babies... can't hear fireworks... besides the great pool and dining area... Again, thank you Michele **.

Online, I was having trouble finding an available room. Jhonel quickly found exactly what I needed. Many thanks!

Hazel was great. We have concert tickets for my 50th birthday and could not find a room. She was so great and found us a room close enough to Uber. Thank you so much.

I’m a senior and I needed some help to find a room to accommodate my wife and I and Stephanie was very helpful in finding us a suitable for us.

Rosanna was very patient and kind. She was helpful. She explained each step and answered questions

Made my reservation on the phone, friendly, easy and accommodating.

Most efficient process ever had! Tammi was terrific.

Person knew his stuff and guided me though the reservation at a great pace and in detail. Great job.

Aman is a liar, now I know why the AAA don’t work, they aren’t even Hilton Garden Inn.

My customer service person was very nice and booked my reservation quickly and accurately.

Mike was friendly and explained my reservations perfectly. I had a few more requests on what type of room we wanted. Mike easily made them happen. Great! It was a great experience, and I look forward to my stay. Rates are reasonable for my stay coming up in August. My husband and I are planning on a great stay.

Maybelline was on point, courteous, and very efficient. I would love her to be an employee of mine if I had this type of company.

It is AI but it was outstanding, flawless, and efficient.

Excellent communication skills. Very personable and conscientious.

The person lied and was not nice. Lies. 1- Represented the Wingate hotel. 2 – Said only 2 rooms were available. 3 - No AAA. AARP or no discounts available. Per hotel clerk, multiple rooms and discounts were available. But I needed to contact them. Which I thought I did. But the agent mislead me. I will contact BBB and customer support at The Wingate and enter this horrible experience.

Very professional but very concerned about our stay. So compassionate.

Angela was very helpful and accurate. She is an excellent person.

Stop before you even consider booking with this company. I booked twice in 1 day and got the same answer. After I got my itinerary and confirmation of my booking that they could not honor that price. Because they didn't update the pricing that they do it manually, which is not true, everybody knows that that's done electronically by computer or a program. This place is a scam. The first time they told me, oh well. And the second time I called and told him I was going to report him to the FDA and the FBI, which I did. I have a case open against him, they said, "Hold on a minute." They never came back and they won't answer the phone. When I told the guy I was gonna report him, he got so nervous. This place is a scam. Do not waste your time on it. Book with them for your own peace of mind.

Lindsey is awesome! Booked in 2 minutes, answered questions, personable, and accurate.

Simran provided excellent service. 😁 I would book with her anytime. 😀

Decent experience booking reservation with Mike. Nice experience, and I was given all information I need to complete my stay.

Easy and clear transaction and book. Clear information with information read back. Excellent and friendly customer service. What else could you ask for?

Quick service. Answered all questions. Review of info was fast and efficient.

Process was very easy. The agent was very friendly and helpful.

Very friendly and courteous. Helped me when I needed it. Loved the answering machine telling me 15 second wait time...Loved it.😁

Daniel was very helpful and very efficient in getting my reservation completed.

Very Helpful in fulfilling my needs. Was curt with her for mispronouncing the city name and she took it like a champ and was very courteous the entire conversation.

Nekka was excellent in all regards. She was very patient and helpful.

Terrible. She lied and said the whole hotel was booked and only the most expensive rooms were an available. Also sold us breakfast when breakfast was INCLUDED! She also talked over me. I had no idea it was a third party booking agent until I checked out and asked for a physical copy of my receipt.

Kellee with Reservations for Perdido Beach resort was incredible. That was probably the best Customer Service Services. I have received in a very, very long time.. She deserves a raise.

The clerk, Ellias, was very polite and knowledgeable. Thank you for your help.

Stephanie assisted me through the process and answered all my questions. It only took a few minutes.

The reservation clerk was polite. However, I thought I was dealing directly with the hotel that had a full refund policy if the reservation was canceled by a certain date. Things changed and I had to cancel the reservation. The cancelation was well within the time period. However, when I got my refund, it was only $208.00 and not the full amount of $568.00. The response was that I had agreed to a penalty of one night stay. It must have been well hidden because I don't recall seeing such a statement. Indeed, it is not my practice to agree with things like that. In conclusion, I would never use this site and I would advise others to avoid it too.

Rservationist did an excellent job of locating two rooms for our family. She listened to my requests and helped me make a decision that made sense.

Great job, thank you. I booked my hotel room without issues. Thank you for the excellent service.

Christian listened to my needs and found the accommodations I wanted. He answered all of my questions.

Patricia helped me with booking my reservation for a trip to Salem MA in the busy time of the season. She went out of her way to find a room for me and my party! Thank you!

I am the owner of the Pentagoet Inn in Castine, ME. I became aware of an illegitimate listing on Reservations.com (a subsidiary of Hotel Planner), which falsely claimed to be our hotel. After over a month of correspondence with multiple customer service representatives, the listing is still live. I have reported the website to Google, to the Better Business Bureau, the FCC, and I have notified our attorneys. This company is clearly a fraud, and it is preying on small businesses.

It was an excellent experience to reserve a room with Daniel’s professional assistance. He was timely to reserve & provided the room we desired. I will definitely use the service again.

Nidhi was extremely helpful and responsive to my reservation request! She is a keeper!!!

Tanya was extremely helpful with my reservation. She took the time to listen to my specific room requirements and ensured that my needs were fully understood. Thanks to her attention to detail and excellent customer service, she was able to reserve exactly what I needed. I truly appreciate her professionalism and willingness to help make the process smooth and stress-free.

Zethu was very helpful & professional. Appreciated her positive attitude.

The reservation process was extremely effortless and Elias did an excellent job helping accommodate my requests for a room.

The agent was very professional and helpful. Was able to book with no problem.

Ronit was very helpful and insightful. He assisted me in booking a room at the IP Casino in Biloxi for an upcoming conference. He assured me I would have a king bed and valet parking, which was included in the cost of my stay. He was very courteous and attentive.

Sharon Was very helpful in answering all my questions and with other information I asked about. Excellent service. Very pleasant.

Excellent customer service! She made the booking super easy!

Very courteous & made reservations in a timely manner.

Gentlemen was nice and got it done quickly. I didn't have to say things twice.

Customer service for making reservations was great. Junmar was great and very patient.

Rose was awesome!! The reservation went smoothly and she was easy to understand. An excellent experience in Customer Service.

I was very disappointed that I was not informed that it wasn't the hotel I was talking to directly. No information was given that I wasn't.

The agent offered me other options close by as my first choice hotel was full.

We did a reservation with Joshua ** and he was very very good, fast and accurate and we were very happy to have him help us.

Represents them self as the Hotel I was booking with - I was in the UK and booking a hotel in the UK they charged me in USD and converted to pounds - immediately when I got the receipt I called them as in addition to charging me this was they charged me a lot more. I called Right away and asked to cancel. "Oh sorry you didn’t pay for cancellation." I said surely I am well within 24 hours as it’s been about 15 minutes since I spoke to what I now believe was AI. I could call the same number to complain I had to send an email or call an overseas call center who said they couldn’t get a supervisor and hung up on me twice - I was not rude, I continued to ask for a supervisor.

My experience was great. The agent was very knowledgeable, kind and helpful. All was good.

We booked a hotel reservation on the phone for one night when we were traveling through to our final destination. When we were quoted the price for the room, it was $100 more than what we saw online and I asked the AI representative to cancel and was completely ignored and I kept asking them to stop the reservation confirmation and I didn’t want to book the hotel room and was COMPLETELY ignored and ended up being charged $288 for a $179 room. I tried to call back and got another AI representative who kept repeating “hi my name is Justin, how can I help?” This is unacceptable!!! I feel scammed out of $100 and will seriously consider NOT booking another stay at a Hampton Inn. When we arrived at the hotel, we inquired about the room rate and was told it was $179, the same price we saw online. So why was I charged $100 more?!?!?

The reservation clerk is an idiot. She was not listening and constantly talked over me. She would constantly enter the wrong information, my email address, and debit card number. I hope I never have to make a reservation through her again.

I am seriously upset! We was lied to and double-charged for the room. We told them we had 3 young children, and it was a must for it to have a pool. We were told it had a nice indoor pool for sure. We were told it had breakfast, and there is no pool, no breakfast, also it only cost 63 dollars a night and they charged us almost 130 dollars. The grandkids were so disappointed about not having a pool. Also said no refund, although we started a request for a refund, it will take up to 15 days to hear back from them. I only gave 1 star because that was the lowest star I could give!

Walter was phenomenal. Very knowledgeable. Very helpful.

The lady was very informative and friendly, making sure I understood all the details and made my reservation without any problem, thank you so much for your help!

The customer service was good and helpful. I feel satisfied.

Super nice rep and easy to work with. Very fast transaction with zero delays. Was able to get exact items I needed.

Thank you for your kind and professional service when we called to make a reservation. You were very helpful!

Yushra was kind, patient, and helpful as we reviewed options for my family of 5. Booking process was easy.

Tangela was very nice for doing my reservation. However, she confirmed with me that breakfast and parking were free and it wasn't. We have to pay $50 for parking. Please next time when you make a reservation to Comfort Inn at Sunset Blvd. tell customers that they have to pay. I can't see the fees in my receipt. Where are the money going????

Salina, my phone agent was very helpful- went out of her way to find answers to my questions.

The customer service was great! She helped find a hotel in my price range and was very professional. Jenlyn Hazel was her name. If you call and can ask for her I would.

Eden helped me secure a great room with a really good rate when I needed asap! She was very thorough and helpful!

Aakriti was very professional. She answered all my questions with solid honesty.👍🏿👍🏿

I called the travel lodge today and I had John assist me with extending a room over the phone. I was a little nervous because I wasn’t sure how to do things with technology. But John was absolutely wonderful. He has great customer service! He assisted me with everything and and we were done within a few minutes. John was very courteous. Polite and walked me through the whole process. Thank you, John!

A recognized the attendant’s accent and directly asked her if she is in the US. She said yes, but her next statement was totally false where she said she was not allowed to give me the hotel’s actual phone number and on top of that she charged me $100 extra to have cancellation insurance and the motel doesn’t even have cancellation insurance.!! Oh I’m wrong, she charged my US currency. The motel doesn’t even require pre-payment! So does that mean they would have charged me twice?

Making phone reservation with Lextor easy. He was very helpful.

I spoke with Jessel who helped me book a hotel within walking distance to the venue I was attending. She took time to check several hotels and book the one that worked for me. Thank you Jessel.

Very patient and helpful in getting a room close to interstate 95.

Quick, efficient and helpful. He answered all of my questions and was helpful.

Wendy was very helpful with giving us the different hotels and helping us choose. She was courtesy and helping us.

Quick and easy. Representative was informative and pleasant.

Bobby was the representative that I spoke with. Bobby was very nice and efficient. He completed my reservation and answered my questions without any problems.

Your reservation agent, Ed, was very courteous and helpful.

The customer service provided wonderful service. Took care of booking for me. Website was not working and did the entire booking. Very friendly

Thought I was calling Hotel because the number was right by the name. Said I had a dog and she booked me and said that was fine. Charged me a twenty five dollar dog fee, and then I get there and they do not accept dogs. Plus I didn't know I was coming calling a third party because she answered the phone like it was that hotel name. Anyway, I got scammed is what the lady at the hotel desk said and I would like a refund.

Ariel ** was wonderful! He was knowledgeable, extremely helpful answering my questions with a very pleasant attitude. This was my first time using a booking service and I certainly was pleased. Everything was as he said it would be. Easy peasy! I'd give him 10 stars if I could. Excellent customer service!!

I just booked my reservation! Nikko did a phenomenal job!!! She was so professional and kind -it was a complicated booking and she was very patient. Thank you so much!

Making a reservation for 2 rooms has never been easier. I spoke with Joline and she was so knowledgeable and helpful. Not to mention patient and so sweet while I had many questions for her. Thank you for making reservations so easy!

Kimberly was very helpful in helping me register for a 1 night stay in Philadelphia. I felt confident with her knowledge!

The customer service was accurate, succinct, and fast. A pleasant experience.

I WILL NEVER USE THIS SITE AGAIN BECAUSE I THOUGHT I WAS TALKING TO THE HOTEL! The booking agent gave the appearance that I was did not specify they were a 3rd party agent and charged me an additional $ 80 fee for getting on the computer and making my reservation when I could have called the hotel directly and saved myself $80. I feel like I was cheated because the booking agent answered the phone under the name of the hotel we were staying at and didn't clarify or specify that they were a 3rd party booking agent and it cost me an additional $80 on top of the cost the room and I would have booked directly had I known they were a third party agent. I would have saved myself $80 if I would have been privy to that information.

Great, helpful, informative, professional, and pleased.

Carla did a terrific job! Went above and beyond to help me out, she knew exactly what was I looking for, she took the time and searched several hotels until she found one that met my needs and expectations.

Wanted to make reservations for 6 people, 4 queen beds. We stay at Best Western Dockside every year. I tried to explain the room where we get joined together, but I guess she didn't understand. She wanted to charge me over $1,000 to stay one night. $394 for each room. I told her forget it, that I wasn't paying that much. I booked online for $342. It would have been nice to talk to someone at the hotel, and not a reservation agent. Now I have a charge pending on my credit card. Our call got disconnected after I told her I wasn't paying that amount. I called back and spoke to someone else about getting the charges off my credit card. She told me I had to call customer service so that the agent cannot remove charges. I was given the number to customer service and couldn't talk to a person without a reservation number. Not happy with this!!

Good customer service representative. Friendly and helpful.

Customer service was friendly and very helpful. I appreciated her courtesy and patience 👍.

Great service. I was very pleased with the service I received. Excellent

I just want to say that Mrs. ** was wonderful and patient with me. She made sure that I found a good and safe place for my son. When I told her that I would only be in the area for one night and what my budget was she really came through. I am so grateful for her compassion for a person she doesn't know. Thank you Mrs. **.

Customer Service understood exactly the room and amenities I needed and I was very happy with the reservation I received.

The agent lied about being with the actual hotel, with whom I needed to book directly for a conference. Very dishonest and I asked several times. The customer service people are taking care of it, but it should never have come to that. I’ll never use this organization as they have shown themselves to be dishonest.

Very nice and courteous, Quickly found us a place, when it seems everything was booked. Thank you much.

Very much sufficient! Great customer service! Very very helpful!

John ** was very helpful. Heard my needs and kept iterating until we found a good fit.

Very professional and pleasant to speak with. Price was right.

Pambi was very helpful when I was having a hard time booking a room on Hiltons site. She checked and saw there was a problem with my attempt in booking a room for my granddaughter's graduation. I tried but got a text that my reservation was held up. I called the reservations desk and Pambi was able to find me another room at the same rate. Saved me all the time trying to rebook online again. She was very patient and explained what I needed to do and took care of everything for me. I hope you acknowledge her extra effort to her.

I booked with David and he was polite and very helpful with booking my reservation.

I spent at least 1 and a half hrs Will **. He was excellent trying to help me with my reservation. Unfortunately he couldn't help but I know he really tried. He is an excellent person and I wish him well in all his next reservations. Marilyn **

Very patient young man who helped me make a reservation today. It was for OKC, OK. HE WAS POLITE and helpful. It probably took me longer than usually to go through the process. He deserves more than 5 star rating.

Agent was very helpful and resolved my issue immediately by accepting my payment and applying info to my account

Tasha was an outstanding customer service rep who helped me plan my birthday evening!! Thank you Tasha!!

Teran was polite. Sweet. Helpful. Absolutely satisfied.