Reservations.com Reviews

We unexpectedly needed a room for us and our dogs. Priya searched motels in the Lampasas area that were pet friendly and even made the reservation for us! Thank goodness for customer service like hers!

Associate was very helpful … great attention to detail. All bases were covered. Thank you very much for the help!

Easy, they had the rooms available on the dates I wanted. The person on the phone was experienced and knowledgeable. Everything was great.

Tajinder was very helpful and efficient. Was satisfied with the reservation that was made.

KC was excellent and had me checked in on just a few minutes. No surprise charges. On arrival (very late) I discovered a beautiful hotel with incredibly gracious staff and a lovely room they had upgraded us to. Def will stay here again!

Vladimir is topnotch. Took care of our needs. I feel our 38th wedding anniversary is going to be nothing but smooth sailing. Thank you again Vlad. We look forward to staying at Hilton this trip. And others in the future. Thank you. Rodney & Suzanne **.

Reservation was made by AI representative with RelaxInn. I was told I would receive my full refund if I decided to cancel when I arrived. I even paid the additional $36.06 to be sure to receive the full refund. I cancelled the reservation when I arrived for personal reasons and I was charged a night's stay by the hotel, and the booking agency won't support me getting my full refund. I have disputed this with my credit card company, and called the agency requesting supporting document of refund I was to receive to give to my credit card company and I was hung up on by the representative.

The fact that I didn’t realize it was an AI bot I was talking to really bothered me. Then the rates are over a $100 more than any other site daily. I booked 3 rooms, 2 nights each for myself and family and they overcharged me by $550. benefits to using this site.

Sanika did a great job. The hotel I wanted to stay at was booked and she found me the nearest hotel and it worked out perfectly. Thank you Sanika for being so kind and helpful.

Wonderful service. She was very friendly and helpful. She just did an awesome job. Give her a raise.

Have only glowing praises. 👏 From check in to checkout, eating in for breakfast staff and pricing all above and beyond expected. Bar service quick and appreciated. All around my stay was excellent.

I spoke to Ed this morning to reserve my room for the weekend. He was very thorough, helpful, and even assisted with making sure my room would be next to my friend’s. Looking forward to our stay!

Vincent was very helpful. Thank you. Made it easier for my booking.

Danica was very professional. She explained the procedures in detail, answering all my questions. Thank you. S **.

I thought I was reaching out to hotel directly, needed it for work, unable to book full dates that I needed, hotel unable to accommodate me staying, not pleased, would never recommend. Just got here already unbelievably upset...

Customer Service was AWESOME. Took the extra mile to get me a reasonable price. I appreciate the kindness and patience. Thank person much.

Ed did an awesome job. He was professional, knowledgeable and courteous. He listened and corrected the problem with my reservation.

Very helpful. Booked easily. Can’t wait to see what the room will be like.

Was very easy to make reservation. Agent patient because of my hearing problem. Have difficulty with high pitched voices and actually gave me a male to speak with.

The service rendered by Marinelle was excellent. She got me the lowest possible rate for the dates I reserved. I am completely satisfied with my experience using Reservations.com. Marinelle was very professional. I would recommend using Reservations.com to book your next hotel stay.

I had made a reservation and entered the wrong date. She corrected the date in are very short time.

All AI. I needed a room for the night. It was around 11 pm. I called and was booked. The AI robot booked for the following night in error. Their error! There were no more rooms available for that night in the hotel - the night i needed! I called them back and they were unreachable. No one answered the number I was told to call!! I had no room, no refund, nothing. I was charged!!! It is all AI and no humans to talk to to correct their mistake!!! SCAM COMPANY.

My customer service phone rep deserves a raise!!! Please give Her a raise. Thank you.

We were affected by the tornado in NWI. Jean helped me get a room for my husband, myself and our furbaby! She didn't leave me on the phone waiting, nor did she let go without making sure that I didn't have anymore questions about our stay. She went above and beyond what I expected! Thank you, Jean, for making my experience a great one in the midst of a catastrophe.

Abhorrent amateur unprofessional. It should be very, very, very embarrassed.

Jolene was wonderful! Kind and compassionate. Very understanding of our family’s needs. I very much appreciated her excellent service.

The operator was very user friendly and helpful! This was a pleasant experience.

Spoke with Tasha. She was very professional. Before we disconnected, she reviewed my reservation information.

Very quick & polite. A nice experience and a real person.

Jesus ** was very professional and helpful and made my reservation easy.

James made it easy to make the reservation, he understood my needs as my husband is a disabled veteran.

Priya did a great job while helping me. Thank you for your professionalism!

The Agent that helped me was super. She found the Fairfield I was looking for by the Baylor Hospital and made my reservation.

I had a wonderful experience with Jasmine. She was kind, professional, helpful, and made me feel comfortable throughout the entire experience even when I called her right back, she answered the telephone. I truly appreciate the time and care she demonstrated. She went above and beyond, thank you Jasmine, We’ll see you soon.

Albert did a great job of helping me solve my reservation issues and saved me several $100.00 dollars.

The person was very helpful, and everything was done right.

The reservations desk operator was rude and only interested in getting my money without answering my questions. Terrible experience!

Great reservation with a person. She was exceptional

I’m not even going to give any star to this reservation agent GERALD ** who lied to me. Please beware when you encounter this agent on the phone… He sound nice & friendly but lied to me when I asked him about how far is the place we are going to the hotel to the place we are going to, he said 5 minutes drive but when I double check with Waze it is like more than 100 miles away. Just to get a reservation why have to lie to your customer???

Reservation agent. Did an excellent job. Very knowledgeable and helpful. It made the whole process seamless and enjoyable.

Very polite, knowledgeable, helpful. My reservation experience was EXCELLENT!!! I am well pleased.

Juan was a great help. Very very enthusiastic about his job. Did a terrific job as well.

Very nice and very good job and I appreciate you Eve. This is a very very nice hotel and I recommend it to anyone.

Provided excellent service and was very polite. Plan to stay at Best Western again.

Abby was great at making my reservations. It was a long day for me, so she was fast and efficient.

Cheryl was so very helpful for me to get the great hotel in Denver near my granddaughter’s place in my price range. I am thankful for all that she did for us. She was very caring and thoughtful!!

Sold me a room on the phone minutes before I arrived at the hotel. Told me the hotel doesn’t accept walk-ins. Got to the hotel and was told the room I was sold was not even available and they had no way to override it. Had to spend extra time in the lobby at almost midnight waiting for the front desk staff to reach management and sort it out. Then I was told they absolutely do accept walk-ins. This person lied and sold us a room that didn’t exist. Absolutely terrible service and misleading advertising that led me to call them instead of calling Marriott directly as I intended to. Disgusting.

I made my reservation online. I don’t remember the lady's name, but she was very efficient and very speedy and very friendly.

Analyn was kind and patient while I made this reservation.

Cliff was easy to work with and has awesome customer service etiquette. He answered all of the questions I had so needless to say he has a lot of patience. Thanks Cliff for your help with my reservation.

Very polite and helpful, explained everything question I asked

Very helpful in finding us a room! There was no room available at the hotel I called about but she was quick to find us another room and assisted in booking for us in a timely manner.

The gal that helped was exceptional. I was in need of a room very bad. She found me one and patiently went over all the details with me!!

Very helpful and saved money. What else could I ask for really? I recommend.

Had a wonderful experience booking our room with Liesel. She made it so easy to book and was very friendly.

Reservation was very easy to make. The hotel we wanted was booked solid. The representative was very helpful in finding us a room at another hotel. Loved the Reservation info was texted to me.

I spoke to a very nice gentleman. He was extremely patient. He helped me endlessly to find the right three rooms. I felt very confident that he was doing his utmost. I would not hesitate to book again with this travel service. The man was very polite extremely patient and did everything possible to make sure that I was accommodated with the three rooms that fit my needs. He is an asset to your company.

Mark was a very well-mannered and kind person to talk to, but he did not save us much money or offer any specialty for a 35th wedding anniversary trip… Instead, he said, "You may want to mention this to the hotel.” Should have done Trivago, $100 less on same room!

Andy was extremely helpful and knowledgeable, great customer service.

Thank you for your patience and for being so polite. It was a great customer service experience with you.

Ebony with Reservations.com was a great help, easy to talk to, explained everything and answered questions quickly. Ebony was very professional, kind and went above and beyond to make my Reservations.com experience the best possible.

It is a joke that some give this company good reviews when this company so obviously defrauds its customers. In our case, my wife was given a price for a reservation, provided her credit card information, clicked confirm, and only then did $50.00 of fees appear, non-refundable. Since this was without authorization, this qualifies as fraud under our State's criminal statutes. Do not do business with this fraud of a company.

Very misleading price quotes. Very dishonest in misrepresenting the hotel rates. Hidden charges are not disclosed to customers.

Phoebe Ann was fantastic, friendly and helpful in making my reservations.

I really appreciated how easy it was to book a room from Reservations.com, we got into Spokane very late and due to the fires, every hotel was booked and I was able to go online and speak to someone promptly and she was able to find a room for me at a reasonable price. Definitely satisfied and appreciate the service.

Timely and thorough. Greatly appreciate the effort made on my behalf.

Very helpful & in a timely manner as I needed an immediate room

He did a nice job. Just needs to be a little bit more organized, but it was fine.

Great customer service! Pleasant to work with. We were very happy with the ease of booking. Thank you.

Vanshika was very helpful in making my reservation. I was not on hold for more than 30 seconds and my reservation confirmation was sent immediately to me via email and text. Thank you!

Patrick was very helpful in helping me book our rooms for our Santa Cruz getaway. He answered all my questions and was very polite.

Hamza did a wonderful job getting us booked into a room in Ft Morgan CO for a last minute stay. He was efficient, very pleasant and professional. We were quite pleased. Thank you!

It was great. Charles ** was who I talk to. He gave me all the options and I picked.

Professional and clear, helped him with my booking in a kind of emergency situation, so it was nice to get this done quickly.

Got my room. Booked to visit my Daughter and grandkids.

Great conversation setting up this appointment. Josh most efficient and pleasant.

Akshay was cordial and thorough. He did a top-notch job.

He spoke too fast. Spelt my surname wrong, even though I corrected him a out 10 times, consequently I didn't get an email. Was quoted 133 and was actually charged 144, don't know what the extra was. Not happy with the service.

Tried initially getting a room at another hotel but priced higher than I preferred. Marian was able to find a nearby hotel for a much preferred rate. She was very courteous and helpful.

Was able to understand clearly and had knowledge about hotel reservations.

Cleo was great! She was very knowledgeable and efficient in managing the check-in. I checked in about midnight, and she was there right away to take care of everything. Very convenient. I will come back if I need a room in the future.

Josh was very helpful and professional. He answered all questions and concerns.

Great service by Phoebe. She was very helpful and efficient.

Received an excellent service and kindness at a very stressful time at Boston Logan airport where over 1000 flights were cancelled and thousands of people needed overnight rooms. She did her best to find me a room at 25 miles radius since nothing was available in Boston. Thanks so much. Adriana

Very nice customer service representative (Anna). She was very helpful.

Went out of his way to help me find an affordable hotel for my husband's procedures at Stanford Hospital. Really appreciated his compassion. It’s rare today to receive that level of support.

Well spoken. Booked what I needed. Gave me a good price, and we finished quickly.

Kimberly ** was very helpful. She answered all questions I had. She was very respectful and was able to complete my reservation in a short amount of time.

When I reserved 2 rooms in June for an Aug date I was never told about non refundable policy. Both rooms were charged to my CC immediately. I have to cancel one of the 2 reservations 10 days in advance and am unable to cancel so I'm being charged for a room that will not be used. I am not happy with the fact that I can't speak to someone directly at hotel

Vhart was excellent assisting me with my reservations. There were some complications and she figured out how to make it work.

I was stranded in Chicago after missing my flight. I couldn’t find a room anywhere. My daughter, in Virginia, found this for me. I was able to book a room easily.

Once we got on the same page everything was fine. The agent was very patient.

Marlo was very intelligent, and walked me through this booking. HE'S GOOD AT WHAT HE DOES.

My reservation agent, Krisna was helpful and knowledgeable. Most of all, she was patient and answered all of my questions. Thank you Krisna.

First time using site and called for extra information. Jolene was my contact. She was extremely patient with my questions, helpful explaining hotel policies, features, and payment process. Made this an especially good experience. Thank you Jolene 🤠 from Cynthia in Montana.

Benjamin was easy to talk to and answered every question I asked.

Adrian ** gave fast and knowledgeable service at Casa Grande location! Thank you for professionalism!

Mike was very nice. He checked my points before I checked out to see if I had enough for a free night.

Satish was great with booking my room and everything was very nice at the hotel.

I needed immediate check-in (after midnight). Despite being very clear, my stay was booked for the wrong day.

This was a terrible experience. You told us there was a room, we got there and there wasn’t. We explained we had a 6 hour layover and had to catch the flight. You took our money and now it’s 15 days before we can get it back.

Very efficient, but sometimes hard to understand because of accent. Professional and courteous.

I was pleased with my experience when booking my reservation.

Spoke with Michael. He did a great job. No issues.

Jean did a very good job; she was very efficient and patient. Very professional and it was refreshing to be able to talk to a person and knowing that both parties were communicating in a language you could understand. How refreshing!

She was very helpful and informative. She was clear in her pronunciation and got me the best rate.

The young lady, Mildred, that helped me find a room was very helpful in searching for a suitable room within my budget. She took the extra time to search other hotels for availability. She found a 5 star room at a near hotel within 1/2 a mile of the Embassy Suites.

In April of 2026 I was stranded at Orlando airport. There was a Hyatt Regency, I called Reservations.com for a room. Went there no reservation. Apparently they were booked, so they took it upon themselves to put me in another hotel across town "which I NEVER requested". I called. They wouldn't refund my money. So I had to sleep in the airport. "I'm 60 and disabled", and in a state I'm not familiar with. I noticed 2 weeks later, they still did not refund me. After several emails and calls for a month, they agreed by email to refund me. It is the middle of July, still no refund. And when I call customer service, I'm told, "We will send you another email." Was told this by 5 different representatives. Still nothing. Email was sent by Celeste.

I booked a room in Anchorage AK on July 15th. I enquired about Alex hotel and suites near the airport but they were booked full. The person helping me said another hotel was available and was close to the airport. After the $284 room was booked I learned the hotel was way a across town costing nearly $40 cab ride.The room was in a bad part of town and smelled. I don't recommend this service.

David was so nice. Helped us so much. He stayed on phone with me until I got the info.

Very prompt & efficient service from David. Helpful. Clear explanations. Good job!

I talked to Aljon ** to book my reservation. He did a great job!

Mark ** did a phenomenal job job with my booking. She was very professional, kind, and patient.

The hotel agent was very helpful and friendly. We were able to get a room for the night however there were no walk in showers avaliable. My husband is handicapped so we will have to make it work the best we can

Using the link provided for the hotel where we intended to stay, we were directed to a booking website. Before making the reservation, we specifically asked the representative whether they were affiliated with the Hilton Hampton Inn, and we were assured that they were. Based on that representation, we proceeded with the booking.

Andy was efficient, courteous and thorough. He handled my questions with prompt responses and firm numbers that matched the confirmation email. Pleasure to work with.

Kerri-ler was friendly and quick to answer my questions with helpful info. She assisted in securing a room for us for our niece's wedding. Very kind and knowledgeable.

The experience was quick and simple and received all the information I needed for a night's stay.

Reservations made thru Marco **. He did a fast and efficient job. Couldn’t pronounce Coeur d’alene which was humorous but giving an A for effort. Will be there 16 July for one night.

Tushar was very helpful in making reservation and sympathetic about my need for the room if I have to evacuate due to a nearby fire.

Hotel was great! This review is only on the Reservation line with AI. If I could rate a zero I would. I was standing at the front desk at Baymont by Wyndham Hotel in Rolla, Mo. on 6/6/26. Amanda, the hotel clerk, was going to book us a room. She said it would be cheaper if I called the reservation line. So I did while she listened. The AI chat was the absolutely worst thing I have EVER talked with. It couldn't get my name spelled correctly until about 3 or more tries. Then the same thing happened with my address. Finally we got past that. I was given a rate of $105.99 per night, plus taxes which I agreed to. Then it started asking about add-ons. I said NO repeatedly but it added them anyway. Then my bill was $163.88 and I said repeatedly NO! DO NOT PUT THAT CHARGE THROUGH!!

Quick and easy. The Agent was easy to talk to and I could understand her. Answered all my questions and was friendly.

I work out of Kodak TN and Ms. Joleen (I hope that’s spelled correctly) got me the best rate which was cheaper than any where else in town at the Best Western. She was very attentive to my needs and did a phenomenal job getting me my room. If only all customer service representatives were this professional, life would be so much better; fantastic Ms. Joleen!!

The rep did not speak clearly, spoke too fast and I had to ask them to repeat themselves several times.

I tried making an online reservation, but it would not complete the reservation. I called the number on the form, and Shaun was able to confirm the reservation went through and provided me with a confirmation email and text.

Calvin hooked me up with the last pet friendly room. Very professional and smooth talking voice. Thanks Calvin!

I had Ivan help me find a hotel near me that allowed cats. He went above and beyond to find me a place. So appreciative!! Great customer service!!!

You act like front desk employees! You don't advertise your 3rd party, until it's too late! According to the General Mangager of the hotel, you jump on internet 1st spot! Make it all look like your actual hotel!! Plus charge 400$ for your fee!! & you're from Madrid Spain!! Why on God's Greeen Earth would I use a reservation company? Especially out of my United States!! Your nothing but a some how? LEGAL SCAMMERS!! NEVER AGAIN!!

Noralynn with Reservations.com was a great help, easy to talk to, explained everything and answered questions quickly. She was very professional, kind and assisted with questions, or in my case..hesitations.

The service was great. I have stayed in your hotel before and remembered the great experience with staff and hotel stay. And this time my reservation experience was also a very professional and courteous experience.

Patrick an outstanding job of answering all my questions. Filling my needs in booking my reservations in a very timely manner. He was also very courteous.

Talked with AI for reservation, all was good except I didn’t want cancellation protection, clearly said “no” to it, but they added it on anyways and there wasn’t a way to confirm that I wanted it. Also had issues with my first name, it kept wanting to put “John” on the reservation instead of “Shawn”.

I made a reservation a month in advance and when I arrived at the hotel, they did not have any confirmation of my arrival. Good thing I brought proof of reservation AND form of payment as the hotel wanted to charge me again. I was not impressed with this experience and that is why I gave a low review.

Customer service was very helpful, polite, and knowledgeable.

The agent was very polite and knowledgeable. She was courteous and patient. Thank you Stephanie for your time and assisting me.

Made a reservation for 4th of July. Andres was very friendly, clear and pleasant explaining any and all charges.

Tarren, the booking agent was very professional and concise while making my reservation. They helped me complete my travel plans as I was having difficult on the website. Excellent customer service. Thank you.

Tarrin was professional, friendly and very helpful. The process was fast and efficient.

Quick, easy & informational to complete my reservation.

I was trying to book a room at a Marriott in Chicago. When I called the number to the hotel I got a message saying it was a scam number. I hung up and called the number directly under it which to my surprise was a Reservations.com number. They never announced the name of the company as reservations.com. I thought I was speaking to a Marriott associate. Turns out that it wasn't. They charged me $393 for 2 nights for a room that usually charges $119 plus tax and fees for 1 night. I suspected something was fishy. When I saw the total I called back. It turns out that they don't give refunds. I'm calling the BBB and my state's attorney general.

I am very angry with Reservations.Com! My group of 6 ladies are all senior citizens. It was very important to give each of them the correct information on the cost of their room in advance!!! The agent (Robby) was very polite, and I gave him a good review, but in the end, this company was very disappointing. First off, I was lied to: I ask if I was speaking to an Employee of the Harrah's Cherokee Casino Resort. (I knew I did not want to speak to a 3rd party person.) His answer was "Yes". So I asked “So, you are at the Resort?" His response, "Yes".

Emma was great, she quickly expedited my reservation securing a room for me on a very busy week.

Thank you, Michelle ** from the Doubletree by Hilton in Carson, Ca. Michelle made my experience booking a room quick and easy. Informed me of everything I needed. We have made it our Fourth of July holiday, staying here for the health and safety of our loved fur babies... can't hear fireworks... besides the great pool and dining area... Again, thank you Michele **.

Online, I was having trouble finding an available room. Jhonel quickly found exactly what I needed. Many thanks!

Hazel was great. We have concert tickets for my 50th birthday and could not find a room. She was so great and found us a room close enough to Uber. Thank you so much.

I’m a senior and I needed some help to find a room to accommodate my wife and I and Stephanie was very helpful in finding us a suitable for us.

Rosanna was very patient and kind. She was helpful. She explained each step and answered questions

Made my reservation on the phone, friendly, easy and accommodating.

Most efficient process ever had! Tammi was terrific.