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JetSetter was referred to me by a friend, and I can honestly say the company delivered from start to finish. I was given the task of planning a group vacation, I simply provided our groups desired travel destination, date, and price range. JetSetter presented us with several options to choose from, and was in timely communication from beginning to end. JetSetter as our travel consultant was a huge relief, provided reminders of necessary documents needed, and updated safety tips. Our vacation was most memorable, and I personally have thanked my friend several time over for her recommendation to try JetSetter.
Went to their presentation at a large hotel! Signed up and next day we cancelled. Contract says within 3 days cancel to get full refund! They ignore our cancellation and refuse to refund our money. I filed with BBB. They will not respond. I am filing with Attorney General and then will obtain an attorney! NEVER USE THIS SO CALLED COMPANY!
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Purchased membership and package to include 6 nights at a Marriott and upgraded Hawaii vacation. The "gifts" for attending the presentation turned out to be pretty much worthless (fees and small print restrictions). Almost impossible to contact our agent to schedule Marriott, Hawaii, etc. Lines are always busy, voice messages not returned, or line no longer in service. This happened with two different agents. After countless attempts we were finally able to get a discounted Marriott room in Kansas for 1 night. For approximately $2600 that is the TOTAL BENEFITS to date. Additionally I purchased and airline ticket through them. The flight was cancelled and they refunded the money to Jetsetters 5 months ago. Despite persistent attempts they have not refunded the money to me. Have sent them registered letters which were not acknowledge. Filed a complaint through the BBB and they did not respond to them either. We feel completely ripped off.
We were promised a free airline trip, $500 for food and if we were 15 minutes early, $50. Those gifts were promised just for listening to the presentation. We did purchase membership, but had to cancel due to a family emergency. WE GOT NOTHING!!
I had never heard of this company until Amazon sold them my email address. I hit "unsubscribe," only to be told I had to register for an account to unsubscribe. This is not an honest way to do business, so I will not be involved with them in any way in the future. (Shame on Amazon as well, by the way.)
The overall flight booking experience with them was outstanding! Booking my flight was very easy and the company gave outstanding customer service to ensure that I got the flight that I wanted. They have great customer support and great rates and I highly recommend them. It was very fast easy and reliable and the service was fantastic! The procedures to book your flight will be very easy to understand. The overall cost was very affordable and the company has very competitive prices compared to others on the market! The outstanding customer service that you get will far outweigh the costs involved! They are just an exceptional company to deal with.
The booking service met my needs in searching for travel location. It helped me get the best deals for everything. Everything explained to me was very informative and straight to the point. The website was easy to use. It wasn't hard to navigate through all the travels posts. The filter was good at organizing things and for me being able to find things easily. The price tag is predictable with the price being higher end to the other stores that are similar in products. There are so many. With a higher price it is able to put more into service. There is extra service if you need help on finding something or if you have any question. The extra service offers different forms of communications.
They are easy to book when I need to. I have nothing but great things to say about them and what they do and continue to do for me and my needs to travel. They are very easy to use and are always there when I need them. They have the best choices and prices and packages. Great cost on everything. They always make sure to let you know that they have new extras all the time.
The booking services was great. It doesn't take a lot of time to use the booking services, since all you have to do is pick the options you wants and provide the results. It is easy to use because all you have to do is select what you want and set up the preferences and everything will provided as a recommendation. I love that it has no cost for this service. It is free so we can use it whenever we want without worrying about if we will get charged if we don't use it. The extra services are amazing because there are many other services that offer, so you don't have to use it just for booking purposes.
I was able to book my vacation with little ease. There were many hotels and airlines to select from. They were very courteous when I called to ask a few questions. I was very satisfied with my experience. Jetsetter is a great website to use. It's pretty easy to navigate throughout the website and find what you're looking for. You just put the dates that you need and you will get a full list of available results. The cost was a pretty great value. They have some of the lowest prices around in the business. I was able to save over 200 dollars on my last trip using Jetsetter. They are a great company. Some of the extra services are really great. You can look up flights and book an airline that you need to use at a very low price. They are very easy to use and this website is one of the best.
Jetsetter author review by ConsumerAffairs Research Team
Jetsetter is a members-only travel community that offers exclusive deals and insider guides to destinations all over the world. It was purchased by TripAdvisor in 2013.
Free membership: Although travelers must receive invitations to join Jetsetter, membership is free.
Jetsetter magazine: Jetsetter's magazine offers travel guides, trip ideas and other articles that can help tourists choose destinations that match their interests.
Collections: Jetsetter groups its curated hotels into three categories (royal, posh and brilliant) to help travelers find accommodations that are right for them.
Large network: As a TripAdvisor company, Jetsetter has connections to thousands of hotels and resorts around the world.
Referral program: Travelers can get up to five percent off their orders by referring friends.
Jetsetter Company Information
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