Reservations.com Reviews

Awesome and thank you for helping me. She walked me through the process and I got everything done. It’s been very stressful trying to find a room. She was great. Have a great weekend. Thank you so much.. You do a great job. Keep it up. Everyone should be like you.

Hugo did an amazing job and was very friendly and professional.

Angel was awesome 👍 and very understanding of our needs. Great job Angel. 🙏👍

Customer service was excellent. Very helpful and answered all my questions.

Devin was the representative helping me today. His voice was very clear and understanding of my needs. He took the time to help find the best hotel within a certain budget.

I was a great stay. Really friendly. It was nice and clean and the staff was friendly.

I was handled so very well. The representative looked for a hotel that was nice and available for my “underage” daughter (she’s 20). Great job!!!

Tarsha was very knowledgeable when she helping me make reservation.

Very helpful, understood what I needed and found a room in minutes. Very professional and knowledgeable of the hotel. I was so thankful.

Naimish was fantastic! He did a great job making my arrangements. Not only was he accommodating. He was extremely pleasant. Sometimes friendly customer service is hard to come by. Naimish is a gem. As he is representing the Cambria Hotel in Asheville, I am looking forward to visiting. Thank you very much for the pleasant experience.

Service was terrible, information on reservation was misleading and not interested correctly where the wrong e-mail was listed. Had to cancel 1st reservation and have wife do another reservation for same days. Then you charged me for the 1st reservation and second reservation..Worst service and my lifetime. I want to file a complaint and get my refund on the 1st reservation you screwed up. Ray **

Michelle was extremely helpful, polite, and knowledgeable. It was great working with her.

Ed was very efficient and pleasant. He made my reservation very quickly. I needed a handicap room on the ground floor and he made my reservation with no problems.

The service was rushed and overpriced. I was charged more than the regular rate per night which is a RIP OFF. I will NOT recommend this 3rd party to do any bookings. They charged me triple the amount.

I am very upset because I made reservations at the Clarion hotels in Dothan Alabama and ask the lady that was on the phone that help me told me that they had a pool and they don't have it open. She could have told me the true about the pool. She lied to me and I really don't appreciate that so I will never stay there again. That's bad business. That is not how you treat someone just to get my money

This agent wasted 49 minutes of my time on the phone and made 2 bookings for rooms that did not exist when I arrived at the hotel.

I needed a great deal of help. Help was offered freely and with compassion though I was embarrassed.

Thank you, Austin ** for your help on making our reservation. You were very kind and help and very enthusiastic, great help!!

Making the reservation was easy. Edgardo was super helpful and friendly.

I have a disability and I explained to Rowena that I needed a ground floor room. She ensured that it would be a ground floor room. However when I got there, Oceanview allegedly only had rooms on the 2nd floor, so I refused and I have been trying to cancel the room and get my refund for what seems like hours now- and I am being told it’s nonrefundable. No one mentioned that - so they’ve lied to me and stolen my money, along with several hanging up on me and promises to call me back - all lies. These people stole my & for a room I never stayed at. Kick rocks. I will deal with it through my bank and the Better Business Bureau.

Very helpful in my reservation process! Very friendly and timely assistance!

Extremely polite, the lady at the counter was; she helped us out get her job went a little beyond and we are very grateful. I didn’t catch her name, but she was a blonde and extremely nice.

Thank you for staying on the phone with me for 45 minutes to resolve my issue..

We were assisted with an exceptional employee. She was working the check-in and our reservation was listed incorrectly by Experian. I was exhausted! What could have been a disaster, turned out to be an adventure! She gave a few suggestions and because of her kindness and focus on our problem, We booked another night and the negative turned out to be a positive! Bravo to you for hiring this exceptional lady! We definitely stay here again!

One star only because I could not give no stars. Terrible, terrible, terrible. AI nonsense - can’t decipher what’s being said. Booked the wrong hotel on the wrong city despite confirming it in the call. Literally a totally different hotel in a different town. Awful experience that is miles from being ready for public use.

Ayushman did a marvelous job booking our room in Albuquerque. Hopefully we can use him again for the rest of our trip!

Yes, Abhijeet was very professional and helpful in taking my reservation. Thank you very much.

Dajore gave excellent customer service. My husband has been trying to get me to visit your resort for the longest time. Now we are finally going. Dajore was very helpful & insightful. He listened & was able to accommodate us.

Christian was great - found a room, got it booked and confirmed, all within a very few minutes, and was most pleasant through the process.

Great with information and in a timely manner. Allowed my cat to be with us as well.

Very nice customer service personnel, and took her time for my reservation.

I am very upset with my experience with this company. I went to a Best Western Hotel website in my local city and tried to reserve a room. I was rerouted to a 3rd party and wasn't aware of this and assumed I was speaking to the hotel. I make reservations, pay for it ahead of time 429.00 and get there and they no longer have hot tubs in the rooms and locals can not get room and I have never been told this before and have stayed here many times and they I have hot tubs in the rooms before and the website shows they still did. I have a back injury and really needed one. And I asked before I hung up to make this was a hot tub room. Yes ma'am, but it is no longer a Best Western, it is a Spark Hilton and was never told this ahead of time or that locals can't get a room in their own home town and that is ridiculous.

I thought I was directly calling the hotel, not a third party. On top of it, I was told I would get a room that doesn't allow pets due to my extreme allergies... Guess what? This hotel allows pets in all their rooms!

Friendly, knowledgeable, helpful person that assisted my reservation. Thank you!

Jules made my reservation experience easy. He was polite and answered all my questions. Didn’t take long to get me wrapped up.

Paige was pleasant, well-informed and efficient - Got me the pet-friendly room I needed and answered my questions.

He did a wonderful job and he put up with all my questions and found all the information about the date. The hotel was built, and when it was last renovated and shared with me some of the reviews so that I could make my decision when choosing a hotel.

Very helpful agent. Knowledgeable & courteous. He’s helped me find a hotel that accepts pets, within my desired budget, and provided info about last minute cancellation for only $19.99.

He did a wonderful job as a sales agent helping us get the hotel room.