Reservations.com Reviews

Person knew his stuff and guided me though the reservation at a great pace and in detail. Great job.

Aman is a liar, now I know why the AAA don’t work, they aren’t even Hilton Garden Inn.

My customer service person was very nice and booked my reservation quickly and accurately.

Mike was friendly and explained my reservations perfectly. I had a few more requests on what type of room we wanted. Mike easily made them happen. Great! It was a great experience, and I look forward to my stay. Rates are reasonable for my stay coming up in August. My husband and I are planning on a great stay.

Maybelline was on point, courteous, and very efficient. I would love her to be an employee of mine if I had this type of company.

It is AI but it was outstanding, flawless, and efficient.

Excellent communication skills. Very personable and conscientious.

The person lied and was not nice. Lies. 1- Represented the Wingate hotel. 2 – Said only 2 rooms were available. 3 - No AAA. AARP or no discounts available. Per hotel clerk, multiple rooms and discounts were available. But I needed to contact them. Which I thought I did. But the agent mislead me. I will contact BBB and customer support at The Wingate and enter this horrible experience.

Very professional but very concerned about our stay. So compassionate.

Angela was very helpful and accurate. She is an excellent person.

Stop before you even consider booking with this company. I booked twice in 1 day and got the same answer. After I got my itinerary and confirmation of my booking that they could not honor that price. Because they didn't update the pricing that they do it manually, which is not true, everybody knows that that's done electronically by computer or a program. This place is a scam. The first time they told me, oh well. And the second time I called and told him I was going to report him to the FDA and the FBI, which I did. I have a case open against him, they said, "Hold on a minute." They never came back and they won't answer the phone. When I told the guy I was gonna report him, he got so nervous. This place is a scam. Do not waste your time on it. Book with them for your own peace of mind.

Lindsey is awesome! Booked in 2 minutes, answered questions, personable, and accurate.

Simran provided excellent service. 😁 I would book with her anytime. 😀

Decent experience booking reservation with Mike. Nice experience, and I was given all information I need to complete my stay.

Easy and clear transaction and book. Clear information with information read back. Excellent and friendly customer service. What else could you ask for?

Quick service. Answered all questions. Review of info was fast and efficient.

Process was very easy. The agent was very friendly and helpful.

Very friendly and courteous. Helped me when I needed it. Loved the answering machine telling me 15 second wait time...Loved it.😁

Daniel was very helpful and very efficient in getting my reservation completed.

Very Helpful in fulfilling my needs. Was curt with her for mispronouncing the city name and she took it like a champ and was very courteous the entire conversation.

Nekka was excellent in all regards. She was very patient and helpful.

Terrible. She lied and said the whole hotel was booked and only the most expensive rooms were an available. Also sold us breakfast when breakfast was INCLUDED! She also talked over me. I had no idea it was a third party booking agent until I checked out and asked for a physical copy of my receipt.

Kellee with Reservations for Perdido Beach resort was incredible. That was probably the best Customer Service Services. I have received in a very, very long time.. She deserves a raise.

The clerk, Ellias, was very polite and knowledgeable. Thank you for your help.

Stephanie assisted me through the process and answered all my questions. It only took a few minutes.

The reservation clerk was polite. However, I thought I was dealing directly with the hotel that had a full refund policy if the reservation was canceled by a certain date. Things changed and I had to cancel the reservation. The cancelation was well within the time period. However, when I got my refund, it was only $208.00 and not the full amount of $568.00. The response was that I had agreed to a penalty of one night stay. It must have been well hidden because I don't recall seeing such a statement. Indeed, it is not my practice to agree with things like that. In conclusion, I would never use this site and I would advise others to avoid it too.

Rservationist did an excellent job of locating two rooms for our family. She listened to my requests and helped me make a decision that made sense.

Great job, thank you. I booked my hotel room without issues. Thank you for the excellent service.

Christian listened to my needs and found the accommodations I wanted. He answered all of my questions.

Patricia helped me with booking my reservation for a trip to Salem MA in the busy time of the season. She went out of her way to find a room for me and my party! Thank you!

I am the owner of the Pentagoet Inn in Castine, ME. I became aware of an illegitimate listing on Reservations.com (a subsidiary of Hotel Planner), which falsely claimed to be our hotel. After over a month of correspondence with multiple customer service representatives, the listing is still live. I have reported the website to Google, to the Better Business Bureau, the FCC, and I have notified our attorneys. This company is clearly a fraud, and it is preying on small businesses.

It was an excellent experience to reserve a room with Daniel’s professional assistance. He was timely to reserve & provided the room we desired. I will definitely use the service again.

Nidhi was extremely helpful and responsive to my reservation request! She is a keeper!!!

Tanya was extremely helpful with my reservation. She took the time to listen to my specific room requirements and ensured that my needs were fully understood. Thanks to her attention to detail and excellent customer service, she was able to reserve exactly what I needed. I truly appreciate her professionalism and willingness to help make the process smooth and stress-free.

Zethu was very helpful & professional. Appreciated her positive attitude.

The reservation process was extremely effortless and Elias did an excellent job helping accommodate my requests for a room.

The agent was very professional and helpful. Was able to book with no problem.

Ronit was very helpful and insightful. He assisted me in booking a room at the IP Casino in Biloxi for an upcoming conference. He assured me I would have a king bed and valet parking, which was included in the cost of my stay. He was very courteous and attentive.

Sharon Was very helpful in answering all my questions and with other information I asked about. Excellent service. Very pleasant.

Excellent customer service! She made the booking super easy!

Very courteous & made reservations in a timely manner.

Gentlemen was nice and got it done quickly. I didn't have to say things twice.

Customer service for making reservations was great. Junmar was great and very patient.

Rose was awesome!! The reservation went smoothly and she was easy to understand. An excellent experience in Customer Service.

I was very disappointed that I was not informed that it wasn't the hotel I was talking to directly. No information was given that I wasn't.

The agent offered me other options close by as my first choice hotel was full.

We did a reservation with Joshua ** and he was very very good, fast and accurate and we were very happy to have him help us.

Represents them self as the Hotel I was booking with - I was in the UK and booking a hotel in the UK they charged me in USD and converted to pounds - immediately when I got the receipt I called them as in addition to charging me this was they charged me a lot more. I called Right away and asked to cancel. "Oh sorry you didn’t pay for cancellation." I said surely I am well within 24 hours as it’s been about 15 minutes since I spoke to what I now believe was AI. I could call the same number to complain I had to send an email or call an overseas call center who said they couldn’t get a supervisor and hung up on me twice - I was not rude, I continued to ask for a supervisor.

My experience was great. The agent was very knowledgeable, kind and helpful. All was good.

We booked a hotel reservation on the phone for one night when we were traveling through to our final destination. When we were quoted the price for the room, it was $100 more than what we saw online and I asked the AI representative to cancel and was completely ignored and I kept asking them to stop the reservation confirmation and I didn’t want to book the hotel room and was COMPLETELY ignored and ended up being charged $288 for a $179 room. I tried to call back and got another AI representative who kept repeating “hi my name is Justin, how can I help?” This is unacceptable!!! I feel scammed out of $100 and will seriously consider NOT booking another stay at a Hampton Inn. When we arrived at the hotel, we inquired about the room rate and was told it was $179, the same price we saw online. So why was I charged $100 more?!?!?

The reservation clerk is an idiot. She was not listening and constantly talked over me. She would constantly enter the wrong information, my email address, and debit card number. I hope I never have to make a reservation through her again.

I am seriously upset! We was lied to and double-charged for the room. We told them we had 3 young children, and it was a must for it to have a pool. We were told it had a nice indoor pool for sure. We were told it had breakfast, and there is no pool, no breakfast, also it only cost 63 dollars a night and they charged us almost 130 dollars. The grandkids were so disappointed about not having a pool. Also said no refund, although we started a request for a refund, it will take up to 15 days to hear back from them. I only gave 1 star because that was the lowest star I could give!

Walter was phenomenal. Very knowledgeable. Very helpful.

The lady was very informative and friendly, making sure I understood all the details and made my reservation without any problem, thank you so much for your help!

The customer service was good and helpful. I feel satisfied.

Super nice rep and easy to work with. Very fast transaction with zero delays. Was able to get exact items I needed.

Thank you for your kind and professional service when we called to make a reservation. You were very helpful!

Yushra was kind, patient, and helpful as we reviewed options for my family of 5. Booking process was easy.

Tangela was very nice for doing my reservation. However, she confirmed with me that breakfast and parking were free and it wasn't. We have to pay $50 for parking. Please next time when you make a reservation to Comfort Inn at Sunset Blvd. tell customers that they have to pay. I can't see the fees in my receipt. Where are the money going????

Salina, my phone agent was very helpful- went out of her way to find answers to my questions.

The customer service was great! She helped find a hotel in my price range and was very professional. Jenlyn Hazel was her name. If you call and can ask for her I would.

I was appalled by the great customer service and prompt action that was taken to give me a last-minute request when I got stranded and missed my flight. I am grateful for being able to sleep comfortably without worrying about my safety. The ease of the process was incredible, and I appreciate the kindness of the staff (Mon) over the phone and at the concierge at the front desk. It took a minute.

Eden helped me secure a great room with a really good rate when I needed asap! She was very thorough and helpful!

Aakriti was very professional. She answered all my questions with solid honesty.👍🏿👍🏿

I called the travel lodge today and I had John assist me with extending a room over the phone. I was a little nervous because I wasn’t sure how to do things with technology. But John was absolutely wonderful. He has great customer service! He assisted me with everything and and we were done within a few minutes. John was very courteous. Polite and walked me through the whole process. Thank you, John!

I had to book a room for an unexpected family member this past Memorial day weekend. I called after 8 p.m.on a busy Friday night and Aubrey ** was extremely helpful, trying to find a room for a reasonable price. We were on the phone for a half an hour and she did everything to find me a vacancy. She was so professional, courteous and so caring. So grateful to Aubrey **. Thank you!!!

A recognized the attendant’s accent and directly asked her if she is in the US. She said yes, but her next statement was totally false where she said she was not allowed to give me the hotel’s actual phone number and on top of that she charged me $100 extra to have cancellation insurance and the motel doesn’t even have cancellation insurance.!! Oh I’m wrong, she charged my US currency. The motel doesn’t even require pre-payment! So does that mean they would have charged me twice?

Making phone reservation with Lextor easy. He was very helpful.

I spoke with Jessel who helped me book a hotel within walking distance to the venue I was attending. She took time to check several hotels and book the one that worked for me. Thank you Jessel.

Very patient and helpful in getting a room close to interstate 95.

Quick, efficient and helpful. He answered all of my questions and was helpful.

Wendy was very helpful with giving us the different hotels and helping us choose. She was courtesy and helping us.

Quick and easy. Representative was informative and pleasant.

Bobby was the representative that I spoke with. Bobby was very nice and efficient. He completed my reservation and answered my questions without any problems.

Your reservation agent, Ed, was very courteous and helpful.

The customer service provided wonderful service. Took care of booking for me. Website was not working and did the entire booking. Very friendly

Thought I was calling Hotel because the number was right by the name. Said I had a dog and she booked me and said that was fine. Charged me a twenty five dollar dog fee, and then I get there and they do not accept dogs. Plus I didn't know I was coming calling a third party because she answered the phone like it was that hotel name. Anyway, I got scammed is what the lady at the hotel desk said and I would like a refund.

Ariel ** was wonderful! He was knowledgeable, extremely helpful answering my questions with a very pleasant attitude. This was my first time using a booking service and I certainly was pleased. Everything was as he said it would be. Easy peasy! I'd give him 10 stars if I could. Excellent customer service!!

I just booked my reservation! Nikko did a phenomenal job!!! She was so professional and kind -it was a complicated booking and she was very patient. Thank you so much!

Making a reservation for 2 rooms has never been easier. I spoke with Joline and she was so knowledgeable and helpful. Not to mention patient and so sweet while I had many questions for her. Thank you for making reservations so easy!

Kimberly was very helpful in helping me register for a 1 night stay in Philadelphia. I felt confident with her knowledge!

The customer service was accurate, succinct, and fast. A pleasant experience.

I WILL NEVER USE THIS SITE AGAIN BECAUSE I THOUGHT I WAS TALKING TO THE HOTEL! The booking agent gave the appearance that I was did not specify they were a 3rd party agent and charged me an additional $ 80 fee for getting on the computer and making my reservation when I could have called the hotel directly and saved myself $80. I feel like I was cheated because the booking agent answered the phone under the name of the hotel we were staying at and didn't clarify or specify that they were a 3rd party booking agent and it cost me an additional $80 on top of the cost the room and I would have booked directly had I known they were a third party agent. I would have saved myself $80 if I would have been privy to that information.

Great, helpful, informative, professional, and pleased.

Carla did a terrific job! Went above and beyond to help me out, she knew exactly what was I looking for, she took the time and searched several hotels until she found one that met my needs and expectations.

Wanted to make reservations for 6 people, 4 queen beds. We stay at Best Western Dockside every year. I tried to explain the room where we get joined together, but I guess she didn't understand. She wanted to charge me over $1,000 to stay one night. $394 for each room. I told her forget it, that I wasn't paying that much. I booked online for $342. It would have been nice to talk to someone at the hotel, and not a reservation agent. Now I have a charge pending on my credit card. Our call got disconnected after I told her I wasn't paying that amount. I called back and spoke to someone else about getting the charges off my credit card. She told me I had to call customer service so that the agent cannot remove charges. I was given the number to customer service and couldn't talk to a person without a reservation number. Not happy with this!!

Good customer service representative. Friendly and helpful.

Customer service was friendly and very helpful. I appreciated her courtesy and patience 👍.

Great service. I was very pleased with the service I received. Excellent

I just want to say that Mrs. ** was wonderful and patient with me. She made sure that I found a good and safe place for my son. When I told her that I would only be in the area for one night and what my budget was she really came through. I am so grateful for her compassion for a person she doesn't know. Thank you Mrs. **.

Customer Service understood exactly the room and amenities I needed and I was very happy with the reservation I received.

The agent lied about being with the actual hotel, with whom I needed to book directly for a conference. Very dishonest and I asked several times. The customer service people are taking care of it, but it should never have come to that. I’ll never use this organization as they have shown themselves to be dishonest.

Very nice and courteous, Quickly found us a place, when it seems everything was booked. Thank you much.

Very much sufficient! Great customer service! Very very helpful!

John ** was very helpful. Heard my needs and kept iterating until we found a good fit.

Very professional and pleasant to speak with. Price was right.

Pambi was very helpful when I was having a hard time booking a room on Hiltons site. She checked and saw there was a problem with my attempt in booking a room for my granddaughter's graduation. I tried but got a text that my reservation was held up. I called the reservations desk and Pambi was able to find me another room at the same rate. Saved me all the time trying to rebook online again. She was very patient and explained what I needed to do and took care of everything for me. I hope you acknowledge her extra effort to her.

I booked with David and he was polite and very helpful with booking my reservation.

I spent at least 1 and a half hrs Will **. He was excellent trying to help me with my reservation. Unfortunately he couldn't help but I know he really tried. He is an excellent person and I wish him well in all his next reservations. Marilyn **

Very patient young man who helped me make a reservation today. It was for OKC, OK. HE WAS POLITE and helpful. It probably took me longer than usually to go through the process. He deserves more than 5 star rating.

Agent was very helpful and resolved my issue immediately by accepting my payment and applying info to my account

Tasha was an outstanding customer service rep who helped me plan my birthday evening!! Thank you Tasha!!

Teran was polite. Sweet. Helpful. Absolutely satisfied.

Alex ** did a fantastic job booking our hotel reservation at the Paramount Hotel at Times Square! He was detailed, and extremely professional, not to mention as polite as can be! He is an extraordinary asset to your staff!

We are on a trip from Texas to Arkansas where we were planning to drive straight through before we got a notification we were driving into a severe thunderstorm and we were trying to find a pet friendly hotel and Chloe was such an amazing help, she worked fast and got us the answers we needed straight to the point and got us booked, she also genuinely cared for our well being and letting us know to please get there safely without rushing. 10/10 service me and my boyfriend would definitely recommend!

Beware. This company tells you a price all inclusive of fees and then adds a very significant fee. When I called they acknowledge it was wrong. They offered me a 10% then a 12% then a 15% discount to try and make up for almost a 40% overcharge. They refused to refund their overcharge 5 min after the transaction. To be clear the all in charge was $185.53 and after registering CC information they charged $294.44.

I spoke with Carlos to book a room. I expressed three different times during our conversation that I wanted to book a room at the Comfort Inn in Fort Stockton Texas and wanted a king size Suite with a Whirlpool tub. I asked three times to make the correct room was being booked. I was also getting this room for another individual. I made sure to ask Carlos if I could put my card on file to hold the room and the other party would pay for the room when they got there. Carlos said this would happen. I specifically asked will my card be charged? Carlos told me no my card would not be charged. When the party showed up to the Comfort Inn to check into this room, they were not given a whirlpool room.

Daniel was incredible! Helpful, courteous, and fantastic sense of humor. Made the reservation process fun which I didn’t think possible.

I tried to cancel it after she took my payment method as I realized something was wrong and she did not listen. She processed my payment non refundable after I tried to cancel it. I am very unsatisfied with this experience.

Awesome service and super friendly. Great rates and locations.

This representative does exactly and more than the job asks. In being a representative of the company she was flawless polite and remembered the last time I was there. I sure hope opportunities to move in the organization through classes, seminars and get together other similar representatives gives them team building skills and make felt part of a organization that takes care of their employees just as well.

Monika was very nice and helpful in setting up our reservation. She made sure to include what was included with the reservation and once everything was complete, she sent me an email that gave suggestions for places to eat close to the hotel and also areas to visit while in Lynchburg.

Dhal was friendly, professional and efficient in helping me find a room after learning my first choice, the TWA Hotel was booked. Working with him was a pleasant experience.

If it was an actual person, my rating would’ve been different. But it was an AI agent that screwed up the info I provided, several times.

Eve did a great job helping me set up my reservation and was very friendly. 👍

We called to add a night reservation to our existing reservations. Dominic was amazingly friendly and very professional. Was an easy call. Great customer service, thank you. 🙏 😊

Eve in reservations was very helpful and professional.

Jolene was so helpful. The hotel was selling out fast, but she found me a great room at a neighboring hotel. I would have had to spend hours doing online research. Her speaking was clear and unambiguous which I really appreciated. She got right to the point while having all the details readily available to share. It took quite a while to find an available room, but she was patient and just proceeded to go through the details. So helpful and such a pro.

I was booked for a reservation in California and I’m in Costa Rica. I was so embarrassed at the front of the line and was told I didn’t have a reservation here at this Holiday Inn across from the airport. Had a hard time canceling the reservation in California to try to get my money back. They said up to 7 days before I may get my money. Unacceptable.

James helped me wade tĥrough this process which was hard for me and made it smooth as butter. 🤭

Cleon was very helpful in booking our reservation for this coming weekend. He was knowledgeable, courteous, expedient and friendly.

Emma was both very personable and professional. Reservations were done quickly and accurately.

Great customer service and support! She was well knowledgeable on the subject matter and concerned about the quality of my stay at the hotel.

I wasn’t happy with the conversation. She made me end up paying for the room in full. My wife is highly upset about me. We have been doing this for years. I bring 20 to 30 people with us every year and I have never paid for a room, the front and I wasn’t aware of that And it just caused so much turmoil in my house last night. So no I wasn’t satisfied with the reservation and I’m calling today to cancel and get a refund.

Lovely kind rep. Helped with all I needed. Answered all questions.

Ivan was a great help. He spoke clearly and slowly, so I understood him. He was pleasant and personable.

Jolene sounded like a computer. I booked a room for a family member who had to find a hotel last-minute over the phone. As I'm giving her my card information, she's repeating every number LOUDLY until I asked her not to repeat it as I'm on the phone and have no clue whose around her listening. She proceeds to continue reading my debit card number OUT LOUD! I said, " Ma'am, please stop! I don't know whose around you listening and you're loud as hell with my personal information." Her tone and half-apology seemingly didn't care. Ridiculous!

Isaiah was very helpful with my room reservation. Got the room my sister and I wanted. He was also pleasant and personable to talk to.

Christian at the Hampton Inn in Braselton was extremely helpful.. Found out answers to questions I asked if he didn't know the answer.

Fast and easy. No hassle. Nice and friendly. Quick to send my confirmation.

What great customer service by Carla **. Quick. Simple. To the point.

Angie was very informative about my reservation process. She was even able to help us reserve King room suite for our wedding anniversary getaway.

David was very courteous, patience, and kind and completed my order

I went on this site by chance, the agent Vench ** helped me with the reservations. She gave me false hotel room details (room price- overcharge by $200, room size-instead of 300 sq ft, she quoted me 600 sq. ft., occupancy number-instead of for 3 people, she indicated 1, and refund policy- she told me it is fully refundable without penalty if canceled 24 hours prior). She said this room was specially saved for their company to release.

Danielle made our reservation. She was very professional and helpful.

Christopher in Reservations was great. He was polite and very helpful.

It is a bot which I don't like but it was ok and efficient.

Great service and was very helpful and friendly and always ask me exactly what was my preference.

I spoke with Hugo today to get a reservation. He was friendly and made the experience okay.

Hello. I was very disappointed at the way in which this reservation had been made by the representative. She was very deceptive. She did not inform me that this was a prepaid reservation. She refused to take my state government employee status that would have given me a discounted rate. She lied and said that it was not available. I physically went to the hotel where I was to do an upcoming stay. They made my reservation for me and inform me that they would do it under my Government rate. Your representative never told me that she was not directly connected with Spring Hill Suites. Very disappointed. Would never deal with you all again and she needs to be fired because that prepaid piece was very important that she did not share with me and to not accept my Government rate and say that I was not eligible that was very deceptive.

Updated on 04/27/2026: This is a SCAM. They sold me a room at The Awahhanee Hotel in Yosemite which they claimed was refundable. I contacted the hotel which told me I was scammed and there is NO RESERVATION. When I call Reservations.com they tell me they cannot refund me. My credit card had to step in to refund me. Their response on this website where they say “give us your reservation number so we can follow up” is also a scam; everyone that has given them a low rating here, gives them their reservation info and they NEVER GET BACK TO YOU. A class lawsuit is on its way. Major scammers. Consumers beware. I really doubt that the excellent ratings are real. I assume they are fake accounts they use.

Total scam. Like many others Hilton rerouted my request to this service. Specifically requested to use hilton points for the room and instead was charged the full amount plus a service fee. Will never use again and will be filing a complaint with hilton directly.

Odele was so kind, helpful, and clear with everything.

Neal was very rude and sarcastic with me. I was not aware I was booking through Expedia.

Please, please be so careful on this website. I was looking for options in a city and was clicking around in different room types, and it asked me to double click, which I accidentally did. It booked a reservation that I was not yet ready to book. I immediately (in less than five minutes) called customer service to let them know of my error because this was not the booking I had wanted and they told me that it was nonrefundable no matter what. Even the airlines give you 24 hours to cancel a reservation that you INTENDED to make. This is a trap and there are much more reputable websites from which you can get a room. As an aside, they did tell me that I could completely cancel my reservation, but with zero refund whatsoever. Again this is a trap. It has ruined our vacation plans as we are now out over $650 for a hotel I did not mean to book. I can’t imagine this site is going to be in business long with this kind of customer service.

Worked with Taryn yesterday and she was outstanding. Very helpful. Friendly and very easy to work with.

Excellent service 100, can't wait to get there. Beautiful.

Joline told me that if I purchase with refund fees, I will be able to get my refund but now I will not refunded! This is like a scammed! I want my money back now!

I had a great experience with Allison. She was very efficient.

Chris was very helpful and gracious. Man needs a raise. I hate booking online or through travel agency and he made it a wonderful experience.