Reservations.com Reviews

Eduardo, was very professional, helpful and explained how the procedure was going to go. I really appreciate his help and calmness. You have a great employee. God bless you Eduardo!!!

Had a pleasant experience reserving a room, was pressed for time. Associate made it quick and simple and helped with all my questions. Sent a follow up email. Thanks for all the help.

Andres did a fantastic job of finding us a hotel after the storms when many flights were canceled and it became very difficult to find a hotel in Miami. He was efficient and capable and friendly and professional.

The Representative was kind, professional, and I was able to make reservations fairly easily. I use the touch tone to enter my credit card information and a confirmation was sent via text and email. Thank you.

Beware. They overcharge extremely more than what the hotel cost is. Got to hotel and there was as much as $200 more for this than what the hotel charges. All of this is completely blindsiding. Always check your cc charge.

My sister's flight home to MA from Cuba was cancelled due to the snow storm tomorrow. So she needed my help to handle this emergency. George was very helpful, understood the situation, and explained various options to me, e. g. 1 or 2 nights, insurance or not, cost of various options, etc. I really appreciated his patience and understanding. Thanks you!

Diego was incredibly helpful. Quickly explained issues with the hotel I was trying to book and found a nearby hotel that was as a much better option. Very helpful, professional and knowledgeable. Thanks for the great service!!!

I loved that my agent spoke clear English and was Very attentive and spoke clear directions. He waited to make sure my reservations were sent and that I received them. I would definitely call to make reservations again! Very helpful! Thank you!

It was very important to us that we got great service during our registration... it was handled with professional service with the customer in mind... This was important to me. Room change was very helpful and it saved us financially... this was great customer service and care.

It was great to be able to speak with a actual person. I got my questions answered and she was very good about confirming reservation and fees. Don’t care for the no cancellation refund but everything else was on point!

Christian was very professional and respectful, will recommend to others who ask; he was quick to offer choices to my reservation, very quick response for my records, thought I was talking to the hotel.

UNETHICAL!!! These people purported themselves to be Marriott when I called them unintentionally to book a hotel stay. I repeatedly asked why they were asking for my personal info after I had given them my Bonvoy number and they just misled me with responses like “we just need to verify it.” I should have caught on but it was urgent to book though visit is 4 months away. On top of that, they charged $680 for 2 rooms with no cancellation after booking. Or pay $66 to be able to cancel for an emergency. This is unethical practice to not state who they are when I clearly made it clear that I was booking with Marriott. I told the agent again that he shouldn’t be asking for my credit card when he has all of my information in my Bonvoy account, which I provided at the beginning.

I called to make a reservation for November. The rep I worked with, Jesus **, confirmed my request and helped set up my booking reservation in less than 6 minutes! I did not have my credit card on hand but he was able to send a text to confirm and pay with my Google pay. He explained details, reconfirmed the reservation and waited to make sure I received my confirmation text. He also let me know to expect an email with all of the details I'd need. He was incredibly efficient while also being very courteous and patient.

Fast, friendly, competent. I thought I was dealing directly with the hotel but now I’m not so sure. Also, I’m a little confused if the reservation is refund eligible if our flight doesn’t get us there.

Great service! Patient when I could not find my Hilton number and added extra notes to my check-in reservation. Thoroughly explained my options and pricing. Stayed on call until I received both my text and email confirmation!

Andres was honest, reassuring and professional in every way to make the process of reserving excellent - he did a great job explaining exactly what the room included, the rate, taxes, cancellation policy. Very efficient and professional.

Reservation made over the phone, quick and easy, Staff was very knowledgeable and helpful. He was Polite and answered all of my questions professionally. Explained policies and made sure I had all information before finishing payment.

When I made my reservation I inquired about the pool and hot tub and was advised they had both. Upon arrival found out no hot tub! Went to the room where the phone didn’t work, wi fi didn’t work and the volume control on the tv was at about 99 and couldn’t be adjusted. Paid $200.00 and the hotel didn’t even have a vending machine! Terrible!

Angel was courteous and helpful. She provided information regarding the reservations. She verified my senior discount and honored my request to book a room on the first floor. Thanks, Angel! You are a gem.

I had an excellent experience booking my hotel stay thanks to Oscar, and I feel he truly deserves recognition for his outstanding customer service. From the very beginning of the phone call, Oscar was extremely polite and professional, which immediately made me feel comfortable and confident in the booking process. He took the time to listen carefully to what I needed and answered all of my questions clearly and patiently, without ever making me feel rushed.

Very professional and prompt service. The service technician appeared to enthused about doing providing a positive experience. The transaction took less than five minutes and the time that I was on hold was minimal.

Quick service! Thanks. Called for card being canceled. Was discovered by fraud detection and card was canceled. Card was immediately cancelled and new card is being mail to my home address. Thanks for the quick service.

I had the pleasure of speaking with Omar in Reservations at the Hyatt Regency in Chicago. Omar dived right in and answered all my questions regarding the property with no hesitation and his professionalism is deeply appreciated.

The reservation associate was quick, friendly and took care of my booking with a professional attitude. I had trouble booking online which was very frustrating and it was reassuring to have an experienced person handle my concerns.

We have never had a reservation agent be so sufficient. She was so polite helping us make our reservation. She did it in a timely manner and getting everything correct first try. She is truly a people person and an asset to your company.

Customer service was excellent. Ease of using website and talking to Lexter. He made our reservation in a timely manner. Our room and reservation was explained to us, including cancellation policy. Great experience!

Courteous and efficient service in securing reservations. Would not hesitate to commend Christian ** for his service. Polite and knowledgeable are key assets for this job and Mr ** possesses these qualities. I am very pleased with his services and look forward to our stay in Mobile at TownePlaza Suites.

Very easy to access the reservation but I did not know I wasn’t speaking with the actual hotel staff. They would not honor the room block price that the conference had advertised and now I know why. I am now very disappointed. Also, there was over $200 in “fees” and that makes it very expensive. But, the gentleman that helped me was very polite.

Stacy was awesome. Very courteous and professional. I asked for a first floor room since my I have health issues and my husband has really bad knees and we can't do a lot of walking. She rotated that on our reservation. Tysm Stacie. We always stay here when we fly in for our cruises.

Accidentally called Reservations.com, thinking I was calling the hotel directly. The representative was nice enough, but did not listen, well. I specifically requested a King Suite for two nights near the pool. We have stayed at this hotel numerous times. She kind of fumbled thru the call and finalized the reservation. The call did not sit well with me. I called the hotel directly. They verified the reservation was for a standard room with 2 queen beds. I had a gut feeling it would be wrong. Called back and cancelled the reservation within 45 minutes, and it has to go to an escalation team to review to see if a full refund!

My experience was horrible, they confirmed me to the wrong hotel. However when I called to cancel the attendant was nice and put in my request. I have yet to see my full refund. What is so irritating is that I asked and clarified with the attendant if this was the reservation to Hilton Tucson. He giggled and agreed, instead it was to Best Western. I found this very offensive and misleading, and now I have to wait several days for my refund. This should not be allowed, there should be a hour open to review email confirmation and call to freely to cancel without all this nonsense.

The hotel staff were very nice and the room was clean and the bed was comfy and keep up the good work, you're amazing people. May God bless you and keep you safe. I will recommend this place to others, thank you. 😊

You can't get a refund back. Don't book with them. All they do is lie. Not good English either, talk to everyone that works there. Supervisor, manager still nothing and I cancel within 24 hours. They suck. Don't use them.

I spoke with a young man named Gabriel. He was very knowledgeable and helped me with my reservation. My reservation was for 3 days and nights in a single room with 2 beds. He said if I was a senior he could get me a discount on my price. I told him I was with a group having a meeting at the hotel. He made my reservation and sent me an email confirmation.

I booked through Reservations.com and paid $688.86 for one night at The Voco in NYC. I paid a $138.62 plus taxes. I thought I'd get the Service fee refunded. There is no way to speak to anyone to ask. I will never book through this company again.

Stephanie was able to get us booked into the perfect hotel at a rate that can’t be beat! She was very courteous and professional, and made sure all information was complete and correct by reading it back to me. Thanks!

Courteous, knowledgeable, and professional. He was patient with my questions and requirements. Made the process seem easy. If the hotel stay turns out to be just as satisfactory, maybe I’ll use Sandman more often.

This representative named Carlos was phenomenal. My very first time calling, and at the last minute I was pretty worried. His patience, his knowledge and professionalism, was of over and above. He was very kind from the start of our conversation. I had to put him on hold, to get my husband's card and when I returned, I did not expect for him to be on the other end. But he was, and still, with the same politeness as ever...

I booked through Karla **. She was prompt, informative, polite and friendly. I will book through her, again. She made the whole process easy. And with the serious situation that my family is facing, we didn't have to have issues booking. Karla ** was awesome!

Luis went above and beyond to take care of me today. I just got out of the hospital in the Detroit area and realized it’s my granddaughter’s birthday. I needed to get there immediately, and he went above and beyond to make me feel like a special guest at the Hilton Way to go Hilton. What a great hire! I would hire him for my company in a heartbeat. Hold onto him!

Julie was So efficient, effective, friendly and professional! My request was handled so swiftly and thoroughly and smoothly.. Julie is a great communicator which was very helpful to complete two reservations within minutes over the phone.. thanks!

This is the worst place I have ever stayed in my life!!!! We have had to change rooms 3 times!!! The first room was in total disarray! Bed was not made, furniture was turned upside down and scattered all over the room. The second room STUNK!!!!! Dirty!!! Moved to third room. No TV remote and when they brought one it had no back on it to even cover up the batteries!!!! Then when I tried to dry my hair the blow dryer could not even be plugged in because the prongs were broken off!!!!!! I am scared to even sleep in the bed for fear of bed bugs!!!!! This is totally unacceptable!!!!!

Chris was great helping me secure a reservation. I had booked several rooms a month earlier and needed to add one more. While he could not guarantee the same room rate, he gave me best available $25 more. He was pleasant, helpful and quick! Thank you, Chris!

So far, it was a good experience. I made a reservation 6 months out. But it was a good experience with Jewel, she was very professional and relatable. I thought I was calling directly into the hotel, but it was not necessary; she knew the layout and assisted me in my need for my wife, who has to use a walker to get around. That was important to me.

I actually thought I was speaking to someone at the hotel. Not so. I was hoping to speak to someone at the hotel so I could have them check on my rewards points. He wasn’t able to do it. I also wanted to get the AAA discount, which he wasn’t able to do. But he was kind and friendly, so I’ll try to get this when I arrive at my hotel destination.

Very helpful desk personnel when I called to make my reservation. They were extremely accommodating regarding my special requests and I was able to reserve my room and complete my registration without a problem.

The woman was very hard to understand. She kept interrupting me. It was hard to get the reservation completed. I had to constantly repeat myself. She would start talking before I was done giving her the information she needed. I had to tell her to just stop and let me give her the information.

Sheila was very helpful, spoke good English, and completed my reservation promptly. She double checked all spelling and card numbers and searched very quickly to locate a room and explained the best rate and availability for me. Very pleased!

Thank you .... Michelle ** .... Awesome customer service (reservation).... It was very professional, friendly, patient, answered all questions even the ones I asked more than once. You Have A Blessed Day. 💯

Juan ** did an awesome job assisting with finding a hotel. He was not only professional, but patient. I assisted someone who was stranded frie at LAX and needed a room for 2 nights. Juan found him a nice and reasonable room.

Fabiola ** was excellent. She was very professional, helpful and a pure joy to converse with today. It was fantastic to experience such awesome customer service. She was very knowledgeable and efficient.

Ramon was very helpful & courteous. He explained everything in detail & he looked up discounts for me also. Overall I would definitely do business with Ramon again. I gave him 5 stars for his excellent service.

Very eager to help us find the right hotel to meet our needs! Very professional and knowledgeable. The representative was very nice and patient as we made our decision on which hotel and room type. A+

We thought we had reservations for February but couldn't find record of it, so called the Mayflower Park hotel to check. They couldn't find anything, very patiently working with us and helped us actually make reservations for a successful visit to Seattle. Very kind and patient working with us on it. Very pleased with the service provided.

The young man Christian was very professional. He saw where that was a pricing error and he corrected he took care of it and I was very pleased. Thank you Kristen. You have a great weekend. I've rent a room at the Best Western for the last 2 weeks and this is my second weekend and it has been a pleasure here in Texas and in Kentucky Hopkinsville Kentucky.

Was lied to.. Called to make reservation. Was told the credit card being used was to hold the room and would not be charged. I was told I could make payment at checkout. When I arrived at the hotel and asked about payment I was told my card had already been charged and the room was paid through a booking agency and not through the hotel. I never authorized any payment to be made to my credit card.

The reservation process was remarkably smooth, and the communication was exceptionally clear. Angel demonstrated great kindness and patience, making me feel highly valued. I would wholeheartedly recommend this service to my friends and family. I eagerly anticipate making future reservations.

Maria helped me immensely. I was unable to get a room after my flight was cancelled and she didn’t give up until I had a room and transportation to the room. Thank you! You made a bad situation bearable!

Was simple and quick. The agent did a good job for me and I’m appreciative of her time and commitment to efficient work. Hoping the stay will be as nice and easy as the reservation was to make. Thanks!

We booked a second room and out representative was Steve. He was very knowledgeable about the property and he helped me book a second room close to the room we already had booked. Thank you for the great service.

The voice was very helpful and quick in responding, but misheard me at the last point and booked a room I was not interested in. Very frustrating. Please have a human go back and listen to the audio, I think it could help you improve the process.

Jennifer was excellent in her customer service to me! I look forward to the stay. It will be my first time staying at Duo Boutique Hotel. I hope to meet more folks like Jennifer. She deserves a raise!

I just booked with Alexander **. He was professional, courteous, and quickly made my reservation. I was able to get a good price, and Alexander answered all my questions. I would recommend Pear Tree Inn at the St. Louis airport for any travelers.

They snuck in a 100$ few for booking a single night at the hotel. I accidentally confirmed before seeing the fee, called customer service within 2 minutes of receiving the confirmation email, and they wouldn't refund.

I made a reservation for Great Wolf Lodge in the Wisconsin Dells online at the last second. They told me there were only a couple of rooms left and their price was the lowest. I stayed there and decided to stay a second night. When I went to the front desk, I was quoted a price about 1/3 of what I paid for the first night. They told me the first night was not through the hotel but through this company. They said their rates were always the price they gave me for my second night. This company ripped me off. Their site had showed Great Wolf Lodge, but it obviously was a facade. Don't use this company.

I made my reservation while traveling and was told the hotel was in one location. It was not. I could not stay there. Of course, no refund. If there were 0 stars, that is what I would rate this. Beware—-Don’t book here!! Call your hotels directly!!!

It was so organized, and professional.. It is so refreshing to have no surprises and they made my work stay silky smooth. I highly recommend this service to families and professionals. It was a pleasant surprise.

Phone reservation process was quick, clear, concise, repeated correctly, with an immediate texted confirmation. Great product knowledge in answering all my questions promptly. Excellent customer service!

Your customer service rep Aquila was the BEST! She was so nice and helpful while assisting me during a difficult time as we travel to a family funeral. We have stayed at this hotel on several occasions and l just can’t tell you enough about your employees. We have never had a problem and please keep up the good work. Aquila thanks and kudos to you for being such a great representative.

My experience making reservations with Riza Lyn was so excellent I had to take time to do a review. She looked for more than one pkg to make sure we got the best price and answered all my questions and did it all in a timely manner. I really appreciate this having called at the last minute around the holidays.

I made a reservation for a hotel room in SF. Michelle guided me expertly through the process, clearly explaining each step as we went through this. All was covered without me needing to ask questions.

Eder ** just helped me. Wow! He is an outstanding example of the manner in which people should work with others. Efficient and courteous! He could/should train others. He also suggested I have a blessed evening rather than a generic expression. That was appreciated.

The agent misrepresented themselves as I thought I was talking directly to the hotel because I wanted a specific room. The rate was much higher than it would have been had I gone thru Hilton.com. I was immediately charged the entire cost of the stay and only after I got the confirmation did I see that it was non refundable. The agent was very courteous but not at all ethical. Also he did not reserve the room type I wanted.

I gave two options of places I would like to stay. For a vacation still three months out. Within three minutes customer service said there was no availability and put me in a place that was a fifteen minute drive from where I wanted to stay. I was then told if I made the reservation I would be able to get a “full refund” if cancelled before a specific date. I made the reservations only once I was told this. Once I read my email the opposite was true and they had already charged me over $100 dollars (USD).

Excellent service by reservations agent. Extremely helpful and pleasant. Helped me get the best rate and room. Will recommend the agent. I have stayed at the inn several times and always received excellent service.

Easy to make, prompt, painless! Very clear and concise. Would use again without any concerns. No language issues or difficulties communicating. Explained room availability, views, checking in and out.

Tina was amazing to work with! She went above and beyond my expectations to book a hotel. She called the hotel to find out some dates on a winter festival, so I didn't book the wrong weekend. Amazing service!

It was excellent service and the person was polite and helpful. He was know was I wanted for my room. I asked for a first floor and my wish was granted. His voice was nice to listened to. Excellent service.

Booking a hotel on Reservations.com was a mixed experience for me. The website itself was easy to navigate, and I appreciated the instant confirmation which gave me peace of mind right after booking. The process was quick, and they offered a wide range of hotels and deals, which made the initial search convenient. However, I found that some important details, such as service fees and cancellation policies, were not very clear upfront and only appeared in fine print. When I tried to modify my booking later, I encountered some difficulties because modifications often required full cancellation and rebooking.

Thank you for helping my reservation. Excellent service and helping me with other services. I can’t wait to visit the hotel and the town. We are going for business but at the same time we will enjoy the surrounding areas.

After being frustrated that my party did not take advantage of the room block, Christopher helped me book a room for our party for less than the link to my conference had gone up to. Thank you for helping me with my reservation.

Did get me to commit to the room, you told me it was the last room you had available. That was not a true statement. Due to Edward’s accent AND my old ears, it was very difficult for me to understand your words. I just bumped you to a 4 because you were kind and patient.

Jarod was very helpful. He was patient and kind. He helped me book a room for my friend. He was very thorough and I felt he fulfilled my needs. I always love how the Red Roof Inn is extremely accommodating.

We were assisted perfectly and quickly for a last minute decision for a park and fly hotel reservations. Our hotel agent was kind and answered all my questions and concerns. He was delightful to work with.

Very helpful, very patient, thank you Emelito. I have had a nice stay at this location before and it is very convenient for airport travel. Emelito was very helpful and I would recommend staying here to anyone traveling through Lambert.

I spoke with a nice gentleman for at least 20 minutes to book two rooms for one night at a hotel in Kentucky - one with a king, one with a double. He confirmed the reservation for 2 adults in one and one adult and a child in the other and quoted a price for each room. Later I received an email confirmation (initially sent to the wrong address) for only one room. My credit card also confirmed only one charge for one room.

While they did help us, they could NOT, for the life of me, understand what was being said by us. The first representative we called misheard the card number and attempted to charge the card SEVERAL times. The second representative could not understand our words either and we spent nearly 15 entire minutes trying to get through a card number. Be better. If you plan on calling them, be patient and grab your popcorn because you will be there for at LEAST an hour.

Jenny was wonderful to speak with. She was kind, professional and Jenny was kind, and very professional. She had a sparkly, cheery voice while helping me book what I needed. She was knowledgeable about the services of which she spoke. THANK YOU JENNY!! You made this experience delightful!

I was deceived to believe that I was talking to a Hilton Garden Representative, Representative stated there was no cancellation so the only options I had were the Candlewood Suite or the Holiday Inn Convention Center in Tyler Texas. It was only after the reservation was made and the confirmation was received that I realized I had been deceived by the Representative. The rep also sent a text saying that a email would be sent out confirming the reservation but the email address was not correct even after I confirmed the email address.

He did a great job. He was very kind and courteous. Appreciate his work. It’s a tough job dealing with people in general so kudos to him. Hope he will get more positive reviews. We need to uplift when we can.

Was lied to. Was overcharged. Tried to get answers and I was hung up on. They made reservations at a place I wasn't even near. Never made the reservation where I was going. I had to work with my credit card company to get a refund.

I Googled Holiday Inn Express Fayetteville South and clicked on "call". The phone dialed a 910 area code number, that I have found doesn't exist. The man answered, "Reservations", leading me to believe he was with Holiday Inn Express. He charged me $254 for a room. When I told him it seemed excessive, he said it was because it was the last room available. When I got to the hotel, I found it it was not the last room and that I would have paid $176 for the room if I had called them. This company has misleading practices and I consider it total fraud. Consumer beware.

After a very frustrating day of trying to make a reservation with other hotels, I had the great fortune of talking to Lenin. Lenin helped me book a dog friendly room at the Best Western in Palm Desert. He was simply the kindest and most helpful person. I have been making reservations for two days for a road trip to Florida and he is the first person to come to my rescue and make my experience 5 stars!! Thank you Lenin.

I just spoke with a wonderful agent who was great, totally helpful. I tried to book one hotel and it was too much and I was able to book a different hotel that was equally acceptable. She was friendly and provided specifics regarding the hotel and distance to where I needed to go for my meeting and it was a very positive experience.

This is a shady company at best, to do business with. Cancelled a two night reservation over a month ago and I’m still trying to get MY money back. Always being told it’s getting processed and will be escalated. What a joke. They just want your money. Go to all social media platforms and tell your story. Go to BBB and the FTC. These kind of scam companies have no business being able to continue to rip people off. Scumbags.

I had to book a room quickly for my son who is traveling home. I spoke with Kennelyn. She was very professional and got the room booked quickly. Being over 1,000 miles away, I appreciated her being able to book a room so quickly.

Booked online with this company, the hotel told me they would have charged $100 less than what this travel agent company charged me. I paid 320 for one night at a place I usually pay 220 with taxes. Looked back on my receipt and they charged 75$ on other charges. Will not use this company again.

Tokyo was great: Professional and polite, while extremely helpful in assisting me with my reservations. She spoke clearly and explained all details! I especially appreciated her review of each room as well as the cancellation policy.

I was very pleased. Christian went above and beyond helping me get the price and reserve the room. Would definitely recommend Ramada to friends and family. It was nice to have good customer service. Thank you.

I will be checking with others in my organization to see if this is legitimate.

I just called and booked through Javier ** and he was very professional and super helpful. I always stay at the Hampton Inn Winter Haven when I’m in town, but it was sold out so he found us a suite at the home to suite with more room, special amenities for my husband who is recovering from knee replacement surgery and it’s only 2 miles from the Hampton so it doesn’t take us out of our way. I would recommend this service 110%

My sister's husband is going through cancer treatment at MSK and staying in one bedroom at Madison-very nice but they really need some more space during this tough time. Customer rep “Neal” took the time to listen to my hope for a more zen space for them, found me a suite and even has a view! This is more than I had hoped for! Thank you!!

Booking agent lied about the features in the room. When I called back to confirm with another agent the room had what I needed and found out it absolutely did not canceled the reservation within 5 min of making it. They charged my card $160 but only refunded me $54. Worst experience.

I had a lot of questions about lodging and different room sizes, accommodations, etc....So instead of booking online I called. Tnesha assisted me and was so helpful. I ended up booking with her because I felt comfortable with the process, details and in my decision based on everything she told me. I am a Hilton honors member, but felt more comfortable booking with Tnesha. She was pleasant and polite as well.

Tyler is a professional customer service specialist. He was Able to get my issue straightened out quickly and efficiently. Very nice person. I talk to many people and Tyler’s customer care is exceptional.

Well right out of the bat, we have not stayed there yet but they said the room would be 483.00. And we got charged 557.00 on our card. And we haven't even arrived. So this is going to be fun? Like what?

Dinzen ** was the customer service person who helped me today. She was courteous, professionable, knowledgeable, and I was super happy with her assistance. I will definitely come back to La Quinta again because of the service I received from this telephone representative!!

Edgar was one of the nicest and knowledgeable reservationists I have ever associated with staying at a hotel! I hope he is my receptionist the next time I plan to stay. He is an asset to the hotel. Thank you Edgar.

Antonio is very helpful, friendly and accommodating! He’s trying to look for a better rate that fits our budget. He recommended a nice hotel in a very reasonable price. Great job! There’s no long wait in calling.

We had some credit card glitches on our end. Gil was extremely patient and stayed with us the entire call/ nice friendly presence on the phone. Thanks for treating us with special care!! He took the time to patiently wait for us to sort out the credit card issues.

Very disturbed with Reservations.com. They charged me 1120 for my reservation then the hotel gave me my bill upon leaving and it was 617.00. 500 dollar difference. Never use Reservations.com. Never even offered me anything. Very disturbing that there is a company that could do that.

Jesus ** helped me and my husband book a last minute stay while driving across country with our two dogs coming all the way from Alaska. He was incredibly helpful, polite, professional, and personable over the phone! I usually book hotels online but the sites I usually go to weren’t working so I decided to call. There was no wait time to talk to a representative and luckily I did call because it was the last pet friendly room available!

Juan ** was friendly and explained my reservations perfectly. It was a great experience and I look forward to my stay. Rates are reasonable for my stay coming up in August. My wife and I are planning on a great stay.

We stay at this facility pretty often as we love coming to St George for musicals. This time we needed an earlier check in due to our dogs and I was so amazed to hear they were able to accommodate us. Thank you for this great customer service.

Had to call back to receive itinerary number, the agent “Alex” said he sent via text. I replied I didn’t receive, he said. "Check your spam." I asked if he was texting or emailing. Texting he said. I said I was unaware that text had a spam folder. He said, "Yes they do" and hung up. Apparently I was too much of an idiot to speak with. I called back. A woman answered this time. She also said she sent via text. Did not receive so I asked her to email it. She acknowledged. I said, "Let me refresh" and she hung up on me too.