Reservations.com Reviews

I made my reservation while traveling and was told the hotel was in one location. It was not. I could not stay there. Of course, no refund. If there were 0 stars, that is what I would rate this. Beware—-Don’t book here!! Call your hotels directly!!!

It was so organized, and professional.. It is so refreshing to have no surprises and they made my work stay silky smooth. I highly recommend this service to families and professionals. It was a pleasant surprise.

Phone reservation process was quick, clear, concise, repeated correctly, with an immediate texted confirmation. Great product knowledge in answering all my questions promptly. Excellent customer service!

Your customer service rep Aquila was the BEST! She was so nice and helpful while assisting me during a difficult time as we travel to a family funeral. We have stayed at this hotel on several occasions and l just can’t tell you enough about your employees. We have never had a problem and please keep up the good work. Aquila thanks and kudos to you for being such a great representative.

My experience making reservations with Riza Lyn was so excellent I had to take time to do a review. She looked for more than one pkg to make sure we got the best price and answered all my questions and did it all in a timely manner. I really appreciate this having called at the last minute around the holidays.

I made a reservation for a hotel room in SF. Michelle guided me expertly through the process, clearly explaining each step as we went through this. All was covered without me needing to ask questions.

Eder ** just helped me. Wow! He is an outstanding example of the manner in which people should work with others. Efficient and courteous! He could/should train others. He also suggested I have a blessed evening rather than a generic expression. That was appreciated.

The agent misrepresented themselves as I thought I was talking directly to the hotel because I wanted a specific room. The rate was much higher than it would have been had I gone thru Hilton.com. I was immediately charged the entire cost of the stay and only after I got the confirmation did I see that it was non refundable. The agent was very courteous but not at all ethical. Also he did not reserve the room type I wanted.

I gave two options of places I would like to stay. For a vacation still three months out. Within three minutes customer service said there was no availability and put me in a place that was a fifteen minute drive from where I wanted to stay. I was then told if I made the reservation I would be able to get a “full refund” if cancelled before a specific date. I made the reservations only once I was told this. Once I read my email the opposite was true and they had already charged me over $100 dollars (USD).

Excellent service by reservations agent. Extremely helpful and pleasant. Helped me get the best rate and room. Will recommend the agent. I have stayed at the inn several times and always received excellent service.

Easy to make, prompt, painless! Very clear and concise. Would use again without any concerns. No language issues or difficulties communicating. Explained room availability, views, checking in and out.

Tina was amazing to work with! She went above and beyond my expectations to book a hotel. She called the hotel to find out some dates on a winter festival, so I didn't book the wrong weekend. Amazing service!

It was excellent service and the person was polite and helpful. He was know was I wanted for my room. I asked for a first floor and my wish was granted. His voice was nice to listened to. Excellent service.

Booking a hotel on Reservations.com was a mixed experience for me. The website itself was easy to navigate, and I appreciated the instant confirmation which gave me peace of mind right after booking. The process was quick, and they offered a wide range of hotels and deals, which made the initial search convenient. However, I found that some important details, such as service fees and cancellation policies, were not very clear upfront and only appeared in fine print. When I tried to modify my booking later, I encountered some difficulties because modifications often required full cancellation and rebooking.

Thank you for helping my reservation. Excellent service and helping me with other services. I can’t wait to visit the hotel and the town. We are going for business but at the same time we will enjoy the surrounding areas.

After being frustrated that my party did not take advantage of the room block, Christopher helped me book a room for our party for less than the link to my conference had gone up to. Thank you for helping me with my reservation.

Did get me to commit to the room, you told me it was the last room you had available. That was not a true statement. Due to Edward’s accent AND my old ears, it was very difficult for me to understand your words. I just bumped you to a 4 because you were kind and patient.

Jarod was very helpful. He was patient and kind. He helped me book a room for my friend. He was very thorough and I felt he fulfilled my needs. I always love how the Red Roof Inn is extremely accommodating.

We were assisted perfectly and quickly for a last minute decision for a park and fly hotel reservations. Our hotel agent was kind and answered all my questions and concerns. He was delightful to work with.

Very helpful, very patient, thank you Emelito. I have had a nice stay at this location before and it is very convenient for airport travel. Emelito was very helpful and I would recommend staying here to anyone traveling through Lambert.

I spoke with a nice gentleman for at least 20 minutes to book two rooms for one night at a hotel in Kentucky - one with a king, one with a double. He confirmed the reservation for 2 adults in one and one adult and a child in the other and quoted a price for each room. Later I received an email confirmation (initially sent to the wrong address) for only one room. My credit card also confirmed only one charge for one room.

While they did help us, they could NOT, for the life of me, understand what was being said by us. The first representative we called misheard the card number and attempted to charge the card SEVERAL times. The second representative could not understand our words either and we spent nearly 15 entire minutes trying to get through a card number. Be better. If you plan on calling them, be patient and grab your popcorn because you will be there for at LEAST an hour.

Jenny was wonderful to speak with. She was kind, professional and Jenny was kind, and very professional. She had a sparkly, cheery voice while helping me book what I needed. She was knowledgeable about the services of which she spoke. THANK YOU JENNY!! You made this experience delightful!

I was deceived to believe that I was talking to a Hilton Garden Representative, Representative stated there was no cancellation so the only options I had were the Candlewood Suite or the Holiday Inn Convention Center in Tyler Texas. It was only after the reservation was made and the confirmation was received that I realized I had been deceived by the Representative. The rep also sent a text saying that a email would be sent out confirming the reservation but the email address was not correct even after I confirmed the email address.

He did a great job. He was very kind and courteous. Appreciate his work. It’s a tough job dealing with people in general so kudos to him. Hope he will get more positive reviews. We need to uplift when we can.

Was lied to. Was overcharged. Tried to get answers and I was hung up on. They made reservations at a place I wasn't even near. Never made the reservation where I was going. I had to work with my credit card company to get a refund.

I Googled Holiday Inn Express Fayetteville South and clicked on "call". The phone dialed a 910 area code number, that I have found doesn't exist. The man answered, "Reservations", leading me to believe he was with Holiday Inn Express. He charged me $254 for a room. When I told him it seemed excessive, he said it was because it was the last room available. When I got to the hotel, I found it it was not the last room and that I would have paid $176 for the room if I had called them. This company has misleading practices and I consider it total fraud. Consumer beware.

After a very frustrating day of trying to make a reservation with other hotels, I had the great fortune of talking to Lenin. Lenin helped me book a dog friendly room at the Best Western in Palm Desert. He was simply the kindest and most helpful person. I have been making reservations for two days for a road trip to Florida and he is the first person to come to my rescue and make my experience 5 stars!! Thank you Lenin.

I just spoke with a wonderful agent who was great, totally helpful. I tried to book one hotel and it was too much and I was able to book a different hotel that was equally acceptable. She was friendly and provided specifics regarding the hotel and distance to where I needed to go for my meeting and it was a very positive experience.

This is a shady company at best, to do business with. Cancelled a two night reservation over a month ago and I’m still trying to get MY money back. Always being told it’s getting processed and will be escalated. What a joke. They just want your money. Go to all social media platforms and tell your story. Go to BBB and the FTC. These kind of scam companies have no business being able to continue to rip people off. Scumbags.

I had to book a room quickly for my son who is traveling home. I spoke with Kennelyn. She was very professional and got the room booked quickly. Being over 1,000 miles away, I appreciated her being able to book a room so quickly.

Booked online with this company, the hotel told me they would have charged $100 less than what this travel agent company charged me. I paid 320 for one night at a place I usually pay 220 with taxes. Looked back on my receipt and they charged 75$ on other charges. Will not use this company again.

Tokyo was great: Professional and polite, while extremely helpful in assisting me with my reservations. She spoke clearly and explained all details! I especially appreciated her review of each room as well as the cancellation policy.

I was very pleased. Christian went above and beyond helping me get the price and reserve the room. Would definitely recommend Ramada to friends and family. It was nice to have good customer service. Thank you.

I will be checking with others in my organization to see if this is legitimate.

I just called and booked through Javier ** and he was very professional and super helpful. I always stay at the Hampton Inn Winter Haven when I’m in town, but it was sold out so he found us a suite at the home to suite with more room, special amenities for my husband who is recovering from knee replacement surgery and it’s only 2 miles from the Hampton so it doesn’t take us out of our way. I would recommend this service 110%

My sister's husband is going through cancer treatment at MSK and staying in one bedroom at Madison-very nice but they really need some more space during this tough time. Customer rep “Neal” took the time to listen to my hope for a more zen space for them, found me a suite and even has a view! This is more than I had hoped for! Thank you!!

Booking agent lied about the features in the room. When I called back to confirm with another agent the room had what I needed and found out it absolutely did not canceled the reservation within 5 min of making it. They charged my card $160 but only refunded me $54. Worst experience.

I had a lot of questions about lodging and different room sizes, accommodations, etc....So instead of booking online I called. Tnesha assisted me and was so helpful. I ended up booking with her because I felt comfortable with the process, details and in my decision based on everything she told me. I am a Hilton honors member, but felt more comfortable booking with Tnesha. She was pleasant and polite as well.

Tyler is a professional customer service specialist. He was Able to get my issue straightened out quickly and efficiently. Very nice person. I talk to many people and Tyler’s customer care is exceptional.

Well right out of the bat, we have not stayed there yet but they said the room would be 483.00. And we got charged 557.00 on our card. And we haven't even arrived. So this is going to be fun? Like what?

Dinzen ** was the customer service person who helped me today. She was courteous, professionable, knowledgeable, and I was super happy with her assistance. I will definitely come back to La Quinta again because of the service I received from this telephone representative!!

Edgar was one of the nicest and knowledgeable reservationists I have ever associated with staying at a hotel! I hope he is my receptionist the next time I plan to stay. He is an asset to the hotel. Thank you Edgar.

Antonio is very helpful, friendly and accommodating! He’s trying to look for a better rate that fits our budget. He recommended a nice hotel in a very reasonable price. Great job! There’s no long wait in calling.

We had some credit card glitches on our end. Gil was extremely patient and stayed with us the entire call/ nice friendly presence on the phone. Thanks for treating us with special care!! He took the time to patiently wait for us to sort out the credit card issues.

Very disturbed with Reservations.com. They charged me 1120 for my reservation then the hotel gave me my bill upon leaving and it was 617.00. 500 dollar difference. Never use Reservations.com. Never even offered me anything. Very disturbing that there is a company that could do that.

Jesus ** helped me and my husband book a last minute stay while driving across country with our two dogs coming all the way from Alaska. He was incredibly helpful, polite, professional, and personable over the phone! I usually book hotels online but the sites I usually go to weren’t working so I decided to call. There was no wait time to talk to a representative and luckily I did call because it was the last pet friendly room available!

Juan ** was friendly and explained my reservations perfectly. It was a great experience and I look forward to my stay. Rates are reasonable for my stay coming up in August. My wife and I are planning on a great stay.

We stay at this facility pretty often as we love coming to St George for musicals. This time we needed an earlier check in due to our dogs and I was so amazed to hear they were able to accommodate us. Thank you for this great customer service.

Had to call back to receive itinerary number, the agent “Alex” said he sent via text. I replied I didn’t receive, he said. "Check your spam." I asked if he was texting or emailing. Texting he said. I said I was unaware that text had a spam folder. He said, "Yes they do" and hung up. Apparently I was too much of an idiot to speak with. I called back. A woman answered this time. She also said she sent via text. Did not receive so I asked her to email it. She acknowledged. I said, "Let me refresh" and she hung up on me too.