Reservations.com Reviews

I just called and booked through Javier ** and he was very professional and super helpful. I always stay at the Hampton Inn Winter Haven when I’m in town, but it was sold out so he found us a suite at the home to suite with more room, special amenities for my husband who is recovering from knee replacement surgery and it’s only 2 miles from the Hampton so it doesn’t take us out of our way. I would recommend this service 110%

My sister's husband is going through cancer treatment at MSK and staying in one bedroom at Madison-very nice but they really need some more space during this tough time. Customer rep “Neal” took the time to listen to my hope for a more zen space for them, found me a suite and even has a view! This is more than I had hoped for! Thank you!!

Booking agent lied about the features in the room. When I called back to confirm with another agent the room had what I needed and found out it absolutely did not canceled the reservation within 5 min of making it. They charged my card $160 but only refunded me $54. Worst experience.

I had a lot of questions about lodging and different room sizes, accommodations, etc....So instead of booking online I called. Tnesha assisted me and was so helpful. I ended up booking with her because I felt comfortable with the process, details and in my decision based on everything she told me. I am a Hilton honors member, but felt more comfortable booking with Tnesha. She was pleasant and polite as well.

Tyler is a professional customer service specialist. He was Able to get my issue straightened out quickly and efficiently. Very nice person. I talk to many people and Tyler’s customer care is exceptional.

Well right out of the bat, we have not stayed there yet but they said the room would be 483.00. And we got charged 557.00 on our card. And we haven't even arrived. So this is going to be fun? Like what?

Dinzen ** was the customer service person who helped me today. She was courteous, professionable, knowledgeable, and I was super happy with her assistance. I will definitely come back to La Quinta again because of the service I received from this telephone representative!!

Edgar was one of the nicest and knowledgeable reservationists I have ever associated with staying at a hotel! I hope he is my receptionist the next time I plan to stay. He is an asset to the hotel. Thank you Edgar.

Antonio is very helpful, friendly and accommodating! He’s trying to look for a better rate that fits our budget. He recommended a nice hotel in a very reasonable price. Great job! There’s no long wait in calling.

We had some credit card glitches on our end. Gil was extremely patient and stayed with us the entire call/ nice friendly presence on the phone. Thanks for treating us with special care!! He took the time to patiently wait for us to sort out the credit card issues.

Very disturbed with Reservations.com. They charged me 1120 for my reservation then the hotel gave me my bill upon leaving and it was 617.00. 500 dollar difference. Never use Reservations.com. Never even offered me anything. Very disturbing that there is a company that could do that.

Jesus ** helped me and my husband book a last minute stay while driving across country with our two dogs coming all the way from Alaska. He was incredibly helpful, polite, professional, and personable over the phone! I usually book hotels online but the sites I usually go to weren’t working so I decided to call. There was no wait time to talk to a representative and luckily I did call because it was the last pet friendly room available!

Juan ** was friendly and explained my reservations perfectly. It was a great experience and I look forward to my stay. Rates are reasonable for my stay coming up in August. My wife and I are planning on a great stay.

We stay at this facility pretty often as we love coming to St George for musicals. This time we needed an earlier check in due to our dogs and I was so amazed to hear they were able to accommodate us. Thank you for this great customer service.

Had to call back to receive itinerary number, the agent “Alex” said he sent via text. I replied I didn’t receive, he said. "Check your spam." I asked if he was texting or emailing. Texting he said. I said I was unaware that text had a spam folder. He said, "Yes they do" and hung up. Apparently I was too much of an idiot to speak with. I called back. A woman answered this time. She also said she sent via text. Did not receive so I asked her to email it. She acknowledged. I said, "Let me refresh" and she hung up on me too.