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About Sunpro Solar
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Sunpro Solar sells and installs solar panels from four brands, including Enphase, LG, Unirac and Outback Power. It takes care of all permitting and inspections and backs up its work with a 25-year guarantee that covers labor, power production and certain parts and systems. The company is available in 22 states nationwide.
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- 25-year guarantee
- Free consultation
- Handles permitting
- Provides roofing support
- Not available in all states
- No in-house financing
Sunpro sells solar panels and handles permitting, installation, inspections, electrical work and grid connection. Systems come with a 25-year, legally binding power production guarantee, along with warranty coverage.
What is Sunpro?
Sunpro Solar is a solar energy company that offers grid-tied solar panel system installation in 22 states. It can get your system up and running in several weeks. Sunpro also installs Tesla Powerwall energy storage and solar batteries to provide power through the night and help you avoid electrical surge prices.
Sunpro systems come with a 25-year labor guarantee, 25-year power production guarantee, 25-year panel module performance guarantee and 25-year Enphase microinverters guarantees. Brands include LG, Enphase, Outback Power and Unirac.
The company also has an in-house roofing division to address any concerns regarding roof damage and ensure the best practices for solar installation. In case of damage to your solar panels, Sunpro can also help with removal and reinstallation.
Sunpro provides 100% in-house repair and maintenance of its systems. If panels are damaged, customers are covered by the 25-year guarantee and will not pay for repairs.
How does Sunpro work?
Sunpro offers free estimates and energy audits to get you started. A solar specialist will work with you to customize a solar energy system that meets your goals and maximizes efficiency on your property.
Sunpro takes care of the permits, inspections and electrical work. Once the company installs the panels and the city utility installs the net meter, the system starts producing power right away.
You only pay for the electricity not produced by your system, and any excess power will be sent back to the city grid. Net metering works slightly differently depending on location.
With the installation of a Sunpro solar system, customers get lifetime, 24/7 online monitoring with Enphase Enlighten. Track energy consumption, see performance data in real time, check that the system is operating normally and get alerts of any issues with the array.
Sunpro Solar cost
Sunpro says the average cost to install solar panels ranges from $11,000 to $25,000. The exact cost depends on square footage, kilowatt usage and the south-facing roofline. In some areas, you can get rebates and tax credits.
Qualified customers can finance a Sunpro system with $0 down, but you can also obtain a solar loan or pay upfront (solar purchase). Sunpro also recommends exploring an Energy Efficient Mortgage, which credits a home’s energy efficiency into the mortgage.
Sunpro Solar FAQ
- Where is Sunpro available?
- Sunpro is available in:
- North Carolina
- South Carolina
- New Mexico
- Does Sunpro provide a warranty?
- Yes, Sunpro provides a 25-year warranty on labor, power production, panel module performance and Enphase microinverters.
- What financing programs does Sunpro offer?
- Sunpro partners with solar loan providers to offer zero-down financing. The company also accepts solar loans from banks and credit unions. An Energy Efficient Mortgage can also finance a solar energy system.
- What brands of solar panels are available from Sunpro?
- Sunpro sells products from LG, Enphase, Outback Power and Unirac.
- How long do Sunpro solar power systems last?
- Sunpro claims its solar power systems can last up to 50 years. The company offers a 25-year power production guarantee.
Is Sunpro Solar legit?
Sunpro offers a 25-year power production guarantee with its solar energy installations, which legally protects customers in case the solar panels don’t perform as expected. With a warranty, Sunpro also covers labor, panels and inverters. Though Sunpro isn’t available in all areas, the company offers services in 22 states and has performed over 18,000 solar installations.
Sunpro doesn’t outsource to other contractors for repair and maintenance of its solar arrays, and all systems come with 24/7 online monitoring.
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I was sold a solar system in April 2020 that was to offset the average annual cost of my electricity. I have 32 solar panels installed on the south roof top of my home. These 32 panels were suppose to generate enough solar KWH to offset the KWH provided by the electric utility company. Also, with the purchase of a Tesla backup battery, the utility company would purchase the overage generated solar energy and return to me the overage in cash or credit.
As of Sept. 2021, I have not received a return of of cost or credit for over production of solar energy. In fact, the monthly payment for the solar system and the monthly electric charge by the electric utility company has nearly doubled my energy cost. These 32 solar panels, without the backup Tesla battery, were suppose to return to the electric grid enough solar generated energy to off-set the cost of fossil generated electricity.Sample utility bill:
2 outdoor lights 18.00
Sales tax 14.85
Distributed Generation (solar savings) -27.83
Operation Roundup 0.12
Current charges 224.00
Solar System Cost: 50,550.00 (amortized)
Monthly payment (17 mos.) 254.59
Monthly payment (18+ years) 345.40
The average solar energy savings have been approximately 30.00 per month. Where is the off-set? 224.00 + 254.59 = 478.59 - 18.00 (night lights) = 460.59. My energy cost has more than doubled. Not a good investment for retirement dollars.
First of all, we would not choose to install solar if we had it to do over again. If we had been informed, we would have avoided getting sucked into the sales pitch we were given about selling power back to the electric company. Sunpro sales failed to inform us of the paltry pay-back the utility would give us for the power we now generate on their behalf. Basically, the electric company charges thirty times more for power than they pay us for our meter "running backwards". Oh how the solar industry loves to use that term, but what it means at the end of the day is that we are paying on a large loan to generate power for them. Nor were we informed that the loan we took out for solar would be considered by most banks a 2nd mortgage on our property.
We had endless problems with Sunpro and would NOT recommend this company to anyone. From the time we signed a contract it took TEN months to get hooked up to the grid! Along the way we had regular and innumerable problems with Sunpro dropping the ball on us, to the point of ridiculousness. We are thoroughly disgusted at this point, especially because the state inspector that finally showed up informed us that we had just that day appeared on the state docket — after being told by SunPro that they had submitted the inspection request weeks prior. We kept hearing things from the SunPro office that turned out to be false. There were multiple problems with the administrative offices of this company — while we feel that the ground crews did a good job when they were here for installation work.
Here is the list of issues we've had with this company —
1 - The salesman did not convey the complexity of our installation — either to us (ahead of signing) or to the SunPro staff so that they could assess the installation ahead of time. This resulted in confusion and delays, and a less than optimal execution vis a vis protecting our trees.
2 - There were multiple miscommunications on SunPro's part that resulted in project delays. We often felt that it was only through our own diligence that information got conveyed between involved entities, to wit: SunPro's various teams, our electric company, and government offices.
3 - Our installation was supposedly scheduled, and we were ready and waiting at home for the crew...which never showed up. In following up, we learned that our "account manager" had spaced it out. This resulted in another two weeks' delay.
4 - On a regular basis we were told we would receive call-backs from SunPro staff to update us on status and in answer to our questions. Frequently we did not receive promised phone calls from the seven different "account managers" that were assigned to us (including at least one supervisor). We found it surprising and confusing that we kept hearing, "I'm your new account manager." This shuffling between staff members demonstrably contributed to delays and misinformation. We ultimately found out that we'd been lied to about inspection scheduling, resulting in six more weeks delay. While it is still unclear which SunPro entity was responsible for the misinformation we received, we definitely lost trust in the company's word.
5 - The incompetence we've suffered at the hands of this company has also cost us in much wasted personal time, and stress. If it weren't for our time-consumptive monitoring of the situation and our constant follow-through, who knows how much longer the delays would have been???
6 - The installation crew was not provided with either training or the type of equipment that could have prevented damage to tree roots on our property — trees that are very important in terms of both property value and environmental benefits in a desert climate.
We cannot recommend Sunpro Solar. While we appreciated the two installation crews who did a good job, the administrative-level problems were continuous and daunting, up to the very end. Our impression is that this company jumped into the home solar market without having sufficient infrastructure in place to support its customers. As is so often the case, accountability to the consumer has been sacrificed on the altar of company profits.
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