ADT Solar

I will do a thorough, 10+ page, single spaced review of my experiences, from start to current where I am hoping to have the job finally completed over 8 months, many distortions, prevarications and requirement that I do some of their work (from botched wiring with multiple code violations, to not calling or returning call to reschedule repairs, to my doing it myself, having to schedule an inspection after my repair, fighting to have them register the inspection approval and having to contact and do it through Dominion Power, to distortions about process, to multiple different reports from different people, to inconsistencies not only within the disparate departments walled off from each other, but also the county inspector's office and Dominion power with their own technical employees and contractors revealing some of their deceptive practices, to not following through on next procedures that led to multiple delays, etc. I have lots of pictures and recordings and will wait to publish a very long and detailed review as soon as the job is completed.

This company preys on the disadvantaged and elderly. My Dad, who was terminally ill, was talked into signing a 38k agreement to add panels to his house. The company installed the panels and had electricity reran while my Dad was in ICU and unfortunately never came home. No payments have been sent since my Dad passed before they were working for him to even enjoy the savings they promised. When asked if they would remove the panels, we were informed they will not do that. We will have to add the payoff to the price of the house, even after being informed the house will not sell for enough to cover the mortgage and this loan. They will do nothing to work with us and frankly, representatives and managers were quite rude when called to discuss the situation. Absolutely do not recommend and advise all to warn their vulnerable family members of their predatory sales practices.

Went into contract June 2022. April 2023, still no solar and company has started entire process over. All reps aren't returning emails or phone calls. Now to get new contract it's $100,000 more. Don't waste any time on this company! Worst customer service ever!

We choose to install solar panels with ADT Solar. It has been a long process with the electric utility provider, supply chain, and personal shortages. Through the experience the designer was very responsive to my requests for changes. I was given a clear statement of work, guarantees, and of the financials both purchase and projected savings. My project is somewhat complicated because I choose to install a battery to protect critical circuits in the house. ADT installed panels and battery in 2022 to allow me to file for tax credits. In 2023 they sent installers to finish the work and establish permitting. The installers spent 7 hours in a van due to unforeseen problems. They worked professionally and were open to my uninformed questions.

We have been waiting 7 months to have our solar system turned on. 7 months. We are paying our electric bill and the solar loan every month. Run around, if you like getting the runaround, being lied to, ripped off and ignored. By all means, have ADT solar do your project. I am hoping to find enough people for a class-action lawsuit. ADT solar is a complete joke. As soon as they get your money? Adios sucker! Thanks for the money, enjoy your nonworking system. Just another sign that western civilization has fallen to the dung heap.

SunPro Representative guaranteed that we would not pay anything above our monthly electrical bill amount for a monthly loan payment. They said there was a bulk payment due in approximately 22 months of $13,230.3. They said our tax credit would offset this payment. What they left out was that amount does not come all in the first year. Your solar tax credit can only be the amount that you owe for federal that year, which for us was around $5000. So in order for us to keep the low payment we had to come up with the full $13,230.36 due the 16th of this month. Lie of omission is Not illegal, although I believe that for some of us on a tight budget need to know all the details. Also I did not do my due diligence and ask my accountant. If it sounds too good to be true...

Here's the facts. You put the ** together. Over a year ago almost 2 I purchased solar panels for $58,000. One year after that they finally installed them and got turned on (I had made almost 3 or 4 payments before even being turned on). Once you sign the loan agreement this company no longer cares about you. Point blank. I pay $1,440 A MONTH for my panels. Only half are working because they were installed wrong and wired incorrectly. I STILL HAVE ABOUT A $75-100 LIGHT BILL EVERY MONTH.

I started this purchase in July. I was told that I would have solar service before December. I did everything that I was asked to do. Every time I called to see when I would get my installation, I was stalled by by we various reasons. I call my utility company and every time, I was told that they had not received any requests and later that the request were incomplete or incorrect. I eventually brought an electrician out and he explained what was needed. The specs that ADT had sent them were wrong and had to be resent. The panels were finally installed in December. It was not completed because ADT needed to complete the hook up.

Adt solar came on July 8th, 2022. Told lies about this company, no tax break bill will go up. I'm married, they didn't put my husband's name on contract, panels sat on my roof for 2 months. I'm paying for panels and a expensive electricity bill. They came to do electricity work, months later in, now wires hanging from my house. Terrible job and I'm still waiting. I was told 120 days, it's almost a year. They won't talk to my husband because they never put him on the contract. I been throw a whole lot more, they took my surge protector off my house. I had to get Duke Energy to put it back on. I wish someone can help all the people they lie to and help us. I just want them to take this off my roof cause I'm sure I'll had more problems down the line with this company. Don't be a victim.

We started the initial contract in July 6th 2022. It is March 2023 and I still have not had my solar panels activated. Yet, am expected to make a payment on an inactive system. The sales person was very nice, easy going; however, the whole process has been misconception. The tech who installed the solar panels was extremely helpful as much as it was possible for him but, the situation was out of his hands. The whole process was mislead from day one, it's been nothing but waiting and waiting and almost a year later we are still waiting. They tell you, you can get solar credit on your tax return but, the average family with middle to low income WILL NOT GET THE CREDIT. The tax credit is mainly for people who have a least 10k paid taxes. Anyone who pays less than that WILL NOT GET IT.

My husband and I had a rep from ADT Solar come talk to us about going solar back in the fall of last year. We asked numerous questions about the system and how it would benefit us. We explained that we are on a fixed income and wanted to lower our power bills. We were told by the salesman, I really want to give his name, that installing the panels would replace our electricity bill. They used the summary from Duke Power to get a total of the power, kilowatts, used for a year's period and then took the average to determine how many panels we would need to replicate that amount of power. We both asked repeatedly about the power bills and were told that the payment for the panels would be our power bill. He said that the only bill we would have from Duke would be the basic facilities charge of $14 + taxes and fees, somewhere around $16 a month.

It took months to finally get a quote from them. Then it went downhill. I was told it would be a two-day installation. The panels were done in one day, but the electrical wasn't. However, even after multiple emails and calls it took them 5 weeks to come back, but they couldn't even manage to finish the install after the 2nd full day. Again it was over a month before they came back for day 3 of the installation. The tech didn't finish that day, but did return the next day (day 4) and complete the installation.

Not installed in 6 months, promised a State incentive. It was not applicable to me. Price changed 2 times. The electrical panel was then declared insufficient and they tried to charge me $300 more. The salesman quit. I can not talk to him. So I am cancelling the contract and they are charging me 3000$. Now I have to get a attorney.

I got panels installed in August 2022, and they didn't care anymore after they installed them. The panels are not working properly, and calling customer service is a nightmare; they never answer, and when you complain about the production of the solar panels, they refuse TO FILE A TICKET to help and hang up the phone; TERRIBLE COMPANY, CHOSE ANOTHER ONE.

This company is not to be trusted. They are very pushy and barely lets you read the contract and doesn't tell you about the cancellation fees or the fact they will put lien on your house without your knowledge. I tried to cancel my contract and they were very rude and pushy and when I kept insisting to cancel, they stopped picking up my calls and ignored my emails. And now they sent me a bill to pay because the deadline was passed which was their fault. DO NOT TRUST THIS COMPANY OR YOUR HOUSE WILL HAVE A LIEN AND YOU END UP PAYING $3,000 FOR NOTHING.

I paid $25,000 for my solar panel installation in 2015. It has not provided completely what was promised but I accepted that. Now it has had serious issues for going on 4 months and I cannot get ADT Solar to honor my warranty which is for 25 years. After complaining for 2 months they finally sent out an inexperienced person who only yelled curse words at the top of his lungs while scraping off several years of protective coating from my shingles, and after several hours he could not fix anything.

We purchased a solar power system (panels, inverters, batteries) from SunPro Solar in 2021. That company was bought by ADT Solar this year (2022.) When our batteries stopped communicating with the Envoy gateway, I contacted ADT Solar support on Nov 25. They said they would open a case. After a couple of days of no response, I tried resetting the Zigbee communication device, which partially fixed the problem, and it seemed to fix itself completely a couple of days after that. Same problem a couple of weeks later, so I tried resetting the Zigbee twice with no result.

I started the process to get Solar panels at the beginning of the year. I had delays and problems from the start. When they finally got the panels on the roof, I was excited only to be disappointed again. They left huge holes in my walls where the breaker boxes are in the house next to a light switch my blind husband uses. The solar panels are still not hooked up. I keep getting irritating texts telling me they are trying to set up an appointment for inspection. However, when I try to respond to the text no one answers me. I have tried calling numerous times. I now have made two payments towards the solar panel and still not connected. Plus, I was told I would get money from them for cutting down my one tree, that still has not happened.

I received an email notification from Enphase, the monitoring company on November 27, 2022 that 10 panels out of 25 from my solar system are not producing energy. I called ADT on the 29th about the issue and I was given a case number that I will be contacted by the Tech Dept. For days no one called or showed up. So, I called ADT back on Dec. 11, 2022 and I was told that I am still on queue because of Hurricane Ian in Florida that happened 2 two months earlier. Still I have not heard from ADT as of this writing (14th Dec.) when the company knows 40 percent of my panels are not producing.

Step one: In April, I decided to get 4 different quotes for solar. I met with several companies, and while Sunpro was not the cheapest, I felt they were the best fit for me. If you would like to know, Momentum Solar was the cheapest, but did not offer some of the perks I was inclined to take. I was told at this time it would take 3-4 months to get the Solar up and running due to supply issues. That was fine with me. Step two: On April 18th, they installed my efficiency package. On this date, they surprised me and said it will only be 1-3 weeks until the panels are installed. I was excited at this time.

Horrible experience with solar panels. Not enough panels to provide electricity so all we accomplished was to double our electricity bill for the months of April thru October. Company refuses to add panels to meet electricity needs. Stay away from this company.

In the middle of a Breach of Contract dispute with ADT Solar. The fact that I have waited more than 11 months (four months after the contractual deadline for completion of this project) speaks to my patience. I understanding that things happen, and that constraints are a fact of life these days, but 12 months to complete a project is completely unacceptable under any circumstance. What makes it even worse is their lack of communication. Stay away from ADT Solar.

Project has failed inspections multiple times, no sense of urgency, now on month 11 and still no power from the solar project that was promised to be done in 60-90 days. HORRIBLE. Keep trading out customer service reps.

First and foremost I am writing this because they use Enphase solar, but refuse to allow the Sunlight backup which was the only reason I went with them as it doesn't require a battery to run essential functions if the grid goes down. My customer service advocate, Yesinia **, was friendly when she could answer questions, but just ignored emails when she couldn't. I am on my final inspection before we go live so I haven't had the issue that others have had with them messing up the installation but I can easily see that happen with how this company runs.

Our solar panels were installed in May of 2022. We were told the project would be inspected and turned on. 9 months later we still have no solar and we are paying every month for the equipment. We told them from the start we could not afford to pay the equivalent of light bills a months on our SS each month. Folks, please be careful!

Three months later after purchasing ADT Solar (Sun Pro), the system is still not working. I’ve contacted them several times and no action to correct 16 installation defects or get the other 11 panels to work. They collect $50,000 from me and disappear. Do not buy from ADT Solar. Like me, you will be making an expensive mistake.

There were serious communication problems from the beginning. Several no shows of the inspector and the inspector found a major issue, they continued to try to schedule installation without addressing the issue. Asked about the issue multiple times, and would get a message back saying they could answer my question, but wouldn't actually answer it.

I signed a contract with ADT Solar on June 15th 2022. It took 4 weeks for permits to city and get approval from HOA. After approval it only took 5 days and they installed panels and wiring electrical boxes, running all wires thru attic completing all in 10 hours. I have called the scheduler about SRP's inspection and Pro Team time line but I still don't have a date on Sept. 27th 2022.

I initially installed solar five years ago under Sunpro, my service was great. Now under ADT Management, the service is very disorganized, calls are not returned for days or weeks. They say they have Project managers, but have done nothing to manage my project or keep me the customer informed of what they are doing or when they intend to complete my FLOP. Deinstall/Reinstall.

My solar panels were installed in December 2021 and the guy who sold them to me was not honest about everything. I didn’t know the company who financed the solar panels would also put a lien on my house until they were paid for…. They were financed for 25 years. The salesman told me I would get a tax refund/credit for 6% of the amount paid ($9,200) and that was not true either. Six of my 19 solar panels stopped working on 14 August 2022 and I have not been able to get them fixed.