ADT Solar Reviews

Signed up and was told installation and operational within 3-6 months. It has been over 6 months and its still not operational. ADT Solar does not call or email to give any indication what the hold up is. Even if this works out in the end, I would not recommend as the pain of not knowing what is going on is not worth it.

We signed our Solar Contract with ADT in July 2022 with the promise of our panels being operational within 3 months. We're now in October 2023 and our panels still aren't operational! We have probably spoken with every single employee and manager in ADT over the last year and a half to be told we would be operational within "2 weeks." Every time we were escalated to a manager, we were given more false promises.

If you are considering buying ADT Solar Panels...DON'T... The installation and startup of the system was a headache and after a year of usage I have found it to be a bad investment and actually spending more money than if I had stayed with the normal power company. My system was designed to allow for the power company to buy back the unused solar energy stored in the panels which should create a negative balance in my power bill from the utility company several months a year and actually save money overall (including the cost to finance the equipment).

They oversell the product, and make promises they don't keep. They also have not followed thru on paperwork necessary for REC payments. My system has been in for a year and they have failed to submit paperwork needed to obtain REC credit payments. The system does not produce as predicted. Pick someone else.

We signed up through Sunpro Solar in Apr 2021. Only recently we found out that it’s now ADT Solar. Our house was put under contract to be sold 2 weeks ago and during the inspection the inspector found water damage in the attic. Had 2 roofing companies come out to inspect the roof and both said that nails from the solar panels had cracked a board in the trusses and that is what was causing the leak. Also found out that the roof which I was told was 8 years at installation which makes it 10 years now. After the 2 roofing companies came out both informed me that the roof is the original roof. I have been trying to get this issue taken care of and have them either cancel my loan and take these panels away and then pay what it would cost to fix where the leak happened or pay the amount it cost to fix the damage by the water leak. No response. Said would get back asap and that was over a week ago.

They promised that we would never pay for electricity again. Now we are paying the debt and the electricity. The panels does not produce the energy stated in the contract and ADT refuse to install more panels. We will have to make a claim every year for under production in order to receive a check. The seller made a calculation of the production needed and the amount of the panels we need to cover 100% of electricity. We feel cheated and we regret having trusted that company.

I had my system installed in May of 2022 and because of installation incompetence, my system failed inspection. Then the permit expired and the project had to reapply. After 6 customer service reps and over a year of fighting with them to fix my situation, it was finally connected to the grid on 8-15-23 the longest and most infuriating company I have ever dealt with. Be very careful dealing with a large company that does not care about their customers. You are just a number and as soon as they got their money from the finance company for the install they checked out.

They don't return phone calls. I am now paying for an array that isn't running as they installed 60 Amp fuses that required 40 (which could have caused a fire). They ordered fuses and said it would be 2 weeks. Finally received an email (to which they rarely reply) that told me that the installer would be our yesterday and replace the fuses and commission system. No one showed up. No one responds, and no one answers the phone. They are horrible. BBB complaint is next and anywhere else I can find.

We were told that the system that they designed for our home would give us a 133% off set and we would have no true up bill, that did not happen, we got a $2000 true up. Then I was told that the system was not producing what it supposed to and that it was only off by 259.8 kwh and in order to be compensated it must be off by at least 300kwh, so now I have to go through the expense of adding panels. My advice for anyone is to ask the right questions, get guarantees, when they didn't deliver in the beginning with the timeline they promised they had to pay my solar payment twice. If they tell you that you need 10 panels do yourself a favor and tell them you want 12 or 15.

Stay away from this company. I started the process back in August 2022. A year later still no panels connected. They started charging the loan since February of this year. I ended up replacing my breaker box in April because of some electrical issues not related to the panels. I called them, email them and they cannot get me to a higher up and I cannot get an answer of when I'm getting the money back (since it was included in the loan). Horrible service and horrible experience, please stay away from this company. I have email with proof and text messages.

I am sharing my experience with ADT Solar, which has been quite disappointing. They initially promised to complete the work within a specific time frame, but the project has taken much longer and remains incomplete. When I raised concerns about the delay, I was referred to small terms and conditions hidden within a lengthy document that I supposedly agreed to. This approach feels like a form of blackmail. Furthermore, the communication with the company has been very poor. After I signed the necessary documents, the responsiveness of their representatives, significantly declined. In fact, John (whom I signed the contract with) went so far as to block my number after signing the contract, forcing me to use different numbers to reach him every time for the project status.

The left hand does not know what the right hand is doing. If you call anyone for a question to be answered, the recording says, "we will get back within 23 to 24 hours". I had gone 28 days and still not heard back. Because the guidelines to the city was drawn up wrong, and power co. delays of extra 90 days. Costing me more.

It has been over a year since we signed our contract with Sunpro in May 2022, which had great reviews. We knew Sunpro had been acquired by ADT, but we relied on the Sunpro reviews and the quote when making our choice. The ADT system is more expensive than others, but we thought it was worth it. Just get a cheaper system and you will likely have better service. The salesperson was pretty transparent in that he told us it could take several months until we got installation. It took three months, so in Oct 2022 we were optimistic and patient so we would have functioning solar by January. It is now a full year past signing and our panels are still not operational.

I signed papers in June of 2022, contract stated installed within 90 days, however they have a clause in the Terms & Conditions. Panels installed 8 months later, Inspected 1 month later, still haven't been able to turn on. Now the power company has to install a new meter apparently. ADT needs a written agreement from the County to have permission to harvest, that's been going on two months. I am one month away from a year since signing and I haven't been able to use the panels installed. Customer service is slow to text back with any updates at all. I'm pretty much at a point to where I'll have to call my Congressman.

Sunpro installed solar panels during the pandemic. The panels were put into service in 2021. Since then Sunpro was purchased by ADT Solar. I now must replace my roof. The roofing department did provide me with a quote one week and $5500 higher than two local companies. ADT Solar quoted removing the panels before roof replacement and reinstalling after. ADT Solar was a no-show for signing a Notice of Commencement on the panel removal holding up progress and my roof replacement. Contacts do not answer or return phone calls or reply to emails. Customer service does not know to whom they should transfer calls and do not return calls.

DO NOT BUY ADT SOLAR IN PHOENIX! Response time horrible. 9 months and still no working panels. In doing electrical work, they cut power to all kitchen outlets - did nothing for 2 months they cut my air conditioning off. Would not even schedule someone to fix this in 100 degree heat. RUN!

I want to thank everyone that have left a review on your experience with ADT Solar. I want to start off by saying that I am sorry that you were victims, I want you to know that you saved me from becoming one. I am totally a fan of REVIEWS. I am a business owner myself. I do my very best to turn all of my clients into RAVING fans. After I was sent the contract and approved before I signed I decided to pull up the reviews. ADT SOLAR rep did not know I did this. I couldn't believe how bad it was.

ADT hard-sold solar panels system to my 89-year-old dad and when they finally installed it, they failed to reconnect his internet. He called and was told they be back the next day to fix it. They didn't return and my dad, who lives alone, was without internet access, his landline or TV. After repeated calls from me, they returned two days later, told my dad they'd fixed it. They hadn't.

I signed contract with ADT Solar on Feb to add solar panels before new metering NEM2.0 starts in California. I informed them that we already have solar system with other company and they visited my home for three times to make their design. ADT sales representative said there will be no problem proceeding so I signed the contract. And deadline for NEM2.0 approval was approaching. I asked for status updates and sales representative said there is no issue as week before that deadline and after passing that day. If I ask for updates always replied with will give updates end of the day and that repeated for few days. And I got noticed from ADT that because of their design guideline they can't proceed with my contract and I lost all other options that I could have selected and now it is impossible to get approval for NEM2.0 since deadline has passed. And ADT project manager is not replying to my email and sales representative is now saying it's not his fault and disconnected from conversation. ADT should do some actions to make this up!!!

Promised us a lot of savings. Tax credit not what they said it was. My wife and I are on a fixed income. They said our bill would go down to 15 to 25 or $30 a month. We save maybe only $20 a month. They said the system would take care of 73% of our power needs. The best single day we’ve received is maybe 50 to 55%. The app we have doesn’t have the same numbers ADT solar has. They keep telling us our system is exactly what we signed up for. The system is not with the salesman and his manager told us. There was no hard copy of a contract, all digital. Unfortunately we were too trusting and totally got scammed.

Signed up for installation with ADT Solar June 2022. Was lead to believe it would be a 3 to 4 month process. It took over 6 month for ADT to send out an electrician then they said they needed to raise the price. I agreed to the several thousand dollar price increase then several months later they said the Prearranged financing though ATD's financing partner expired because they didn't get the job done in time. Now the total is up another 26 thousand dollars. I planned on using the tax credit for 2022 taxes. After 9 months and no movement on the project I decided not to sign at the increased price.

I will do a thorough, 10+ page, single spaced review of my experiences, from start to current where I am hoping to have the job finally completed over 8 months, many distortions, prevarications and requirement that I do some of their work (from botched wiring with multiple code violations, to not calling or returning call to reschedule repairs, to my doing it myself, having to schedule an inspection after my repair, fighting to have them register the inspection approval and having to contact and do it through Dominion Power, to distortions about process, to multiple different reports from different people, to inconsistencies not only within the disparate departments walled off from each other, but also the county inspector's office and Dominion power with their own technical employees and contractors revealing some of their deceptive practices, to not following through on next procedures that led to multiple delays, etc. I have lots of pictures and recordings and will wait to publish a very long and detailed review as soon as the job is completed.

This company preys on the disadvantaged and elderly. My Dad, who was terminally ill, was talked into signing a 38k agreement to add panels to his house. The company installed the panels and had electricity reran while my Dad was in ICU and unfortunately never came home. No payments have been sent since my Dad passed before they were working for him to even enjoy the savings they promised. When asked if they would remove the panels, we were informed they will not do that. We will have to add the payoff to the price of the house, even after being informed the house will not sell for enough to cover the mortgage and this loan. They will do nothing to work with us and frankly, representatives and managers were quite rude when called to discuss the situation. Absolutely do not recommend and advise all to warn their vulnerable family members of their predatory sales practices.

Went into contract June 2022. April 2023, still no solar and company has started entire process over. All reps aren't returning emails or phone calls. Now to get new contract it's $100,000 more. Don't waste any time on this company! Worst customer service ever!

We choose to install solar panels with ADT Solar. It has been a long process with the electric utility provider, supply chain, and personal shortages. Through the experience the designer was very responsive to my requests for changes. I was given a clear statement of work, guarantees, and of the financials both purchase and projected savings. My project is somewhat complicated because I choose to install a battery to protect critical circuits in the house. ADT installed panels and battery in 2022 to allow me to file for tax credits. In 2023 they sent installers to finish the work and establish permitting. The installers spent 7 hours in a van due to unforeseen problems. They worked professionally and were open to my uninformed questions.

We have been waiting 7 months to have our solar system turned on. 7 months. We are paying our electric bill and the solar loan every month. Run around, if you like getting the runaround, being lied to, ripped off and ignored. By all means, have ADT solar do your project. I am hoping to find enough people for a class-action lawsuit. ADT solar is a complete joke. As soon as they get your money? Adios sucker! Thanks for the money, enjoy your nonworking system. Just another sign that western civilization has fallen to the dung heap.

SunPro Representative guaranteed that we would not pay anything above our monthly electrical bill amount for a monthly loan payment. They said there was a bulk payment due in approximately 22 months of $13,230.3. They said our tax credit would offset this payment. What they left out was that amount does not come all in the first year. Your solar tax credit can only be the amount that you owe for federal that year, which for us was around $5000. So in order for us to keep the low payment we had to come up with the full $13,230.36 due the 16th of this month. Lie of omission is Not illegal, although I believe that for some of us on a tight budget need to know all the details. Also I did not do my due diligence and ask my accountant. If it sounds too good to be true...

Here's the facts. You put the ** together. Over a year ago almost 2 I purchased solar panels for $58,000. One year after that they finally installed them and got turned on (I had made almost 3 or 4 payments before even being turned on). Once you sign the loan agreement this company no longer cares about you. Point blank. I pay $1,440 A MONTH for my panels. Only half are working because they were installed wrong and wired incorrectly. I STILL HAVE ABOUT A $75-100 LIGHT BILL EVERY MONTH.

I started this purchase in July. I was told that I would have solar service before December. I did everything that I was asked to do. Every time I called to see when I would get my installation, I was stalled by by we various reasons. I call my utility company and every time, I was told that they had not received any requests and later that the request were incomplete or incorrect. I eventually brought an electrician out and he explained what was needed. The specs that ADT had sent them were wrong and had to be resent. The panels were finally installed in December. It was not completed because ADT needed to complete the hook up.

Adt solar came on July 8th, 2022. Told lies about this company, no tax break bill will go up. I'm married, they didn't put my husband's name on contract, panels sat on my roof for 2 months. I'm paying for panels and a expensive electricity bill. They came to do electricity work, months later in, now wires hanging from my house. Terrible job and I'm still waiting. I was told 120 days, it's almost a year. They won't talk to my husband because they never put him on the contract. I been throw a whole lot more, they took my surge protector off my house. I had to get Duke Energy to put it back on. I wish someone can help all the people they lie to and help us. I just want them to take this off my roof cause I'm sure I'll had more problems down the line with this company. Don't be a victim.