U-Haul Reviews

After having an absolutely terrible experience with another truck rental company that failed to provide the truck I had reserved, I was left scrambling at the last minute to find a moving truck. Thankfully, U-Haul came through when I needed them most. The staff was professional, understanding, and genuinely willing to help. They quickly located a truck for me on short notice and made what had already become a stressful day much easier to manage. Instead of treating me like an inconvenience, they listened to my situation and worked to find a solution.

Well when you have a horrible experience with AmeriSafe Van Lines, U-Haul comes through like a huge saving grace. Everyone from customer service calls, to the personnel and pickup and drop-off locations are just fantastic!! Had some changes in the size of trucks I needed, no problem, needing my bill corrected when I got to downsize a truck, no problem. Everyone, and I mean EVERYONE was simply a pleasure to work with... Had to rent more than 1 truck so I ended up being asked to participate in the Equipment Relocation Program. Great people! Great Service! Great Products!!

I would like to recognize Asia at the U Haul location in Olive Branch, Mississippi, for providing exceptional customer service. I came in on May 25th dealing with a very stressful situation and in need of assistance to continue my move for the day. Asia was extremely proactive, professional, and helpful throughout the entire process. She went above and beyond to ensure that I was able to get a U-Haul and continue with my move without further delays. Her attitude, patience, and willingness to help truly stood out and made a difficult day much easier for me. Asia’s customer service was absolutely top tier, and I would definitely recommend her to anyone needing assistance. Thank you again, Asia, for your kindness and outstanding support!

The Chatsworth California location’s manager should be the janitor instead of being in this position. No communication skills, very rude and unprofessional.

U-Haul is a corrupt corporation that will charge false toll charges on your out of State rentals with fabricated claims. After several attempts of trying to rectify this situation my voice fell on deaf ears, leading me to write this review to warn others of this unethical and dishonest business practice. After many years of faithful patronage, I have decided to stop using U-Haul for my business and personal needs, due to their cold and uncaring behavior towards my predicament. It’s sad to see such a great company like U-Haul use spoofing to increase their bottom-line.

Do not use if you're renting a vehicle and a trailer. The service reps and facilities are not knowledgeable about which trailer is needed for the type of car you have and they change your rental without your permission. I rented an auto transport because I have a rear wheel drive 1987 car. Uhaul changed the trailer type to a tow dolly after I already had the location and rental confirmed.

The estimate was half of what it finally cost me, they lost my credit card number at one point, and didn’t tell me I could use their Victoria yard to store the U-Box. Not happy. I was told I had to ship from Kanata, ON to Richmond, BC where the U-Box would be stored until we got an address to ship it to in Nanaimo. This was wrong. They also have a storage yard in Victoria. Knowing this in advance might have saved me some money. The cost of shipping from Gatineau, QC to Richmond, BC was roughly the same amount I was told it cost to get it from Kanata to Nanaimo. They hadn’t factored in the last leg of the trip from Richmond to Vancouver Island and then up to Nanaimo.

Terrible experience with this company; I will never use them again. I rented a truck for two days, and upon return, I was hit with numerous hidden fees that were never disclosed during the online booking process. Furthermore, their customer service is awful. I have now received a highly threatening email demanding payment within seven days. I deeply regret renting from them.

I am filing a formal complaint for severe consumer deception, identity misappropriation, and unauthorized profile fabrication under NY GBL § 349.A clerk (Shayala S.) at the U-Haul Woodside location (Location 802023) used my government-issued driver's license number without my consent to create a primary financial rental contract I never signed or agreed to. The store processed a third party's payment card but forced my name onto the account. They entered completely false, fabricated profile data, including a fake contact phone number ending in 7130 that has never belonged to me. The primary signature on the contract is an absolute forgery.

I booked an online rental for a moving truck. I believed I had booked a one-way rental. I had accidentally booked an in-town rental. When I picked up the truck I believed the agent helped me correct the problem. 100 miles later at drop off, less than a mile from my house, I was informed of the mistake. I was charged double the fees for a problem I believed had been corrected. U-Haul was absolutely unhelpful. Dealing with them was a stonewall. I advise taking your business to another company. I will never use them again.