U-Haul Storage Reviews

Very unhappy with our storage unit. As soon as we can find another storage unit will be moving out of this one North Division 7028. This storage unit have people pulled outside their storage unit in the gate sleeping in their vehicles and then there are people hogging the lane so you can't even get around in a U-Haul. This happened the first three days I went there. Haven't been back there since and another thing is when we were moving in there was an older man checking my younger daughter and whistling. I'm guessing this unit storage unit don't have anybody. There are two supervise the grounds. I would not recommend this if you want to see people hanging out there all day and sleeping in their vehicle setting up camp. For the price you pay it's not worth it.

Hitch installation - missing parts, failed to re-assemble, unexplained damage and told that a family emergency led to a unqualified employee finishing the work without being told. I paid U-Haul to install a hitch with wiring on my vehicle. When I picked up my car, everything looked fine. But later, I noticed the rear bumper was misaligned on the passenger side and something was hanging loose underneath.

We had our belongings in U-Haul storage in Montgomery Illinois. Although we left a lot behind I looked through my things thoroughly. Not blaming anyone but it's a lot I noticed was missing. My wife and her family was at our storage with us and it could have been them that threw things away or took things that they shouldn't have. I don't know, but I do know a lot was taken. Thousands of dollars worth of Merchandise and clothing was stolen. It could have very well been U-Haul employees that wipe us out.

What a scam. My parents storage units. I believe the place is called Midgaurd in Brighton. What a rip off. They have raised the price of the unit, three times. Also mice have gotten into one of their units.

This is for the Kingston, PA U-haul location. I took my car there to have a hitch installed and a bike rack that mounts on the hitch. First of all, I had a someone look over my car prior to going and then afterwards. I took my car for the appt and there was absolutely nothing wrong until they took my car inside their facility to do the work. When the guy brought my car out and I went out and inspected my car and found where he hit the driver side lower part of the door, he tells me if he did it he would have said something. I then asked him then explain how it got there when it was not there when I pulled in, he comes off with you probably got hit with a rock. If my car got hit with a rock, I surely would have heard it and second of all how when I was driving down Rte11 10 minutes from my home.

I do not like the fact that they literally give you 3 days to pay before they start harrassing you blowing up your phone like you’re 30 days late and then they send a letter to whoever your reference is on file. It’s not just a reference it’s a way to embarrass and make people think you’re far behind when they only give you 3 days. I had to block their number because they called repeatedly every day. I do believe the storage units are overpriced.

My entire U-Box experience and move has been marred by the organizational incompetence of U-Haul and a lack of accountability between departments. I made a move to NC from Upstate NY to start my first position in my career. The expected shipment date was 8-9 with movers hired for the 10th. I called on both the 7th and 8th to speak to separate associates to confirm that indeed my shipment was on the way, and they both said yes. I get notification the day it was to arrive that it had, in fact, not even left NY. The associate in charge of my case only communicated by sporadic text and without my consent shifted my movers to the 17th, when I would be already working.

I rented a storage unit in Anchorage AK on Old Seward Hwy. and the hours reported on the app where I signed up reflected a later time (10pm) than I was granted to utilize the storage unit (7pm). When I arrived with my entire contents of my apartment at 6:00pm, I was informed that the manager wanted to leave at 7pm and that I needed to be out of the building by then. I scrambled to meet this crazy time change but when I was wrapping up my move (without any help from anyone) at about 7:20pm, the manager got in my face and told me he would have me removed for trespassing for keeping him and his employees there later than the time allotted. I was beside myself with confusion and fear.

I am an experienced mover - because of my job I move a lot. I have NEVER had such horrible moving experienced. U-Haul is extremely incompetent. Very rude customer service, extremely long wait on the phone to get anyone to speak with you - and I mean OVER ONE HOUR OF WAIT ON THE PHONE, only to get a very rude dismissive customer rep. They booked us with moving helpers with companies that are no longer in business THREE times.

First, if you aren't fluent in Spanish, don't even bother. They'll treat you like a second-class citizen. Secondly, any agreement you make with them, such as I'll pay the balance due by May 1st, 2023. Make sure you get it in writing. If not, they will deny it ever happened, sell your belongings at auction, then come after you for the remaining balance of the rent owed.

U-Haul storage location in Superior, WI 54880 has been nothing but useless. They lie, continued to do so when asked for release of belongings of my deceased father's belongings when I produced the copy of death certificate they requested along with his account information. He had no will or trust, no administrator or state, no assets of value in there truthfully as they're sentimental value only. Hence why they were stored in my town and county and not his town and county across the border in MN because it was to make my job easier. He has his bill paid up. I am his only family that cares about handling his belongings.

11 months ago a guy I was working with rented a truck and listed me as driver. I drove a couple of blocks and left him to finish a job. Earlier this week, was listed as driver for kid's move. Yesterday, tried to get another truck to finish a move and they denied it. They're banning me AND my kid due to guy 11 months ago who owes a balance because I was associated with him just by being a driver. I have no clue where guy even is now. This is AFTER I was listed as a driver and approved earlier in the week, kept truck couple days longer than thought and paid balance IN FULL when it was turned in cleaner that when we got it and fueled.

I rented a truck and when I picked up the vehicle I found a Uscan device they use for rentals. I turned it on and saw every customers name, address and payment info. No password or code. Just a swipe.

I received a letter dated 9/16/2022 from U-Haul Moving & Storage At Powers Blvd in Colorado Springs, Co. It was sent to notify me that they will be increasing the rates of the storage units by $5.00 again effective 10/17/2022. This will be the second rate increase in the past 5 months. Keep in mind that this is a STORAGE UNIT and NOT an apartment or anything with utilities. The lights come on with motion and there is NO HEAT even in the winter. So any excuse they give for the increase is an absolute joke! All it boils down to is to be an increase in revenue for the COE and the board so they can afford their mansions, expensive vehicles, and high way of living while ripping off the people working and fighting to barely make a living. Shame on them for adding to the issue of inflation that is happening right now in our country!

The loading dock spaces are frequently unavailable. Management routinely blocks the spots with trailers. The one elevator is insufficient for such a large facility. A very disappointing experience considering one spends $95 for a 10x5 unit.

I can't speak for the storage locker, it's probably clean and dry. I appreciate that U-Haul stepped up for college kids during the pandemic. But my experience as a parent has been mind-bendingly difficult in interacting with this company. No, they won't let you set up PayPal as a payment option. No, they won't let you set up a billing section of your child's contract, so that you can set up an online payment system without involving your child with email or text forwards.

I am writing to tell you what an awful experience I have had with the Uhaul pods. I made this reservation ON THE PHONE with one of your representatives and booked a location close to my house to get a pod weeks before my move date. They called me THE DAY BEFORE MY MOVE to tell me "they don't do pods at that location" and the closest location was 30 min away. This would cost me at least an extra $250 to pay movers to drive an extra hour. When my movers got to the location Uhaul would not let them take the two pods that I paid for and they argued about this for an additional two hours (costing me $500 extra), despite me talking to one of your representatives on the phone the day prior. I was told I would get two pods with one trailer. I told them my movers were coming and they said no problem.

I requested 2 U-Boxes on a 06/23 reservation to be delivered on 06/24 but boxes never arrived on 06/24 nor was I contacted by a company rep or scheduler nor was this specified with my online reservation. On afternoon of 06/24 I started to call to see why no contact or delivery and was informed I would have to wait on contact to set up delivery with details. I called on several occasions with over 45 minute wait and was transferred to a scheduling department with another lengthy wait to be informed that it was possible to have U-boxes delivered in the late hours or next morning which neither occurred. I again contacted someone in scheduling and was informed it would be 1 week before boxes could be delivered as there was a process of being contacted for details of the delivery.

I rented a cargo van on 8/22/2020. When I picked it up, they asked me to give them an estimate on how many miles I would drive. I told them 50 miles. I was moving some furniture between my two homes which are 25 miles from each other. I drove a round trip (about 50 miles) and returned the van in the same day and dropped it off at their parking lot. Later, I found my credit card was charged for $113 for over 100 miles driving. When I called them to correct the charge, they refused. Before I returned the van, I stopped by gas station to fill up the gas tank. I only needed to add 2 and 1/2 gallon gas.

I am so utterly disgusted with this place. Due to 1 hour wait times when calling to pay or using the online option which only works half the time I decided to use the autopay service. Big huge mistake! I set it up with a representative over the phone and figured I was all set. Forward 2 months later when I get a nastygram from a U-Haul rep that I am 2 months behind. They won't talk to me about it because it is in my husband's name even though this was never an issue before. So we ask for a manager to call us. Never happens. We then get an actual sensible rep that says, "Yes I see where you were set up for autopay," but for some reason they never attempted the payment. My husband then makes the 2 hour drive there and there is no one able to help him. They said they can't even take a payment!! What?!... Anyhow they call a manager. Good luck cause we already tried that. It's like they are trying to screw us over.

The U-Haul rental payment page is awful. I have now twice been charged late fees after trying to pay online before payment was due and on both occasions being told by U-Haul on their payment page, no payment was due. They need to address this issue immediately. If they are at all concerned about their customers the payment page needs to be user-friendly, in its current format I believe it is designed to deliberately mislead renters so you can then charge late fee.

I am a Bi-Coastal (or Tri Coastal if you will) voice over actress traveling between Los Angeles, Dallas and New York for the last many years. Because I was traveling so much I left my most treasured and other belongings in a U-haul storage Facility here in Dallas (but not until grilling them about pest control). Recently, as I am in Dallas right now, I went to check on things and discovered that everything I own was covered in not only roaches, but BAT POOP, RAT POOP, MOUSE POOP and Urine! I am losing everything and it should be U-haul's fault as there were holes in the room, and they did NO PEST CONTROL as is obvious.

I tried to sign into my account and could not after many years of doing so, it kept saying it did not recognize my device and to enter a verification code that would be emailed to me. I checked my email, no code. Tried again - multiple times, multiple devices, multiple browsers - no luck. Contacted customer service, spent three days emailing back and forth and got all kinds of useless advice that showed they had no idea how their own system worked and no interest in finding out what the issue was. They never did fix the issue, I had to call the local office, explain everything again and have them send a receipt. I need to get my receipt each month, so this is unacceptable - no access to my account and totally incompetent U-Haul customer "service." It's too bad, I've been with the same storage company for 17 years now, but their association with U-Haul means I will now be moving my stuff elsewhere.

Worst company you will ever work with. I would prefer to give these people 0 stars! I have never been treated so badly by a company in my life. I don’t even know where to begin. I received a damaged box that didn’t lock. They tried to charge me money for stuff they didn’t do at every turn, the movers they suggested were the most unprofessional people I’ve ever worked with. And I have been trying to talk to a manager and get reimbursed for the damage to my items as well as for the absolutely horrendous service they provided and NO ONE WILL EVER CALL YOU BACK. That’s their strategy. NEVER EVER USE THESE CROOKS!

From the time I first rented my storage unit, I had over miles used while moving in with truck rental due to manager not being there when hours are posted and took 3 weeks to be able to use my code to enter! I've complained about ROACHES around area of storage and was told there's nothing they could do, then on this past Friday I was at my unit most of the day and I Am a smoker ALTHOUGH NOT anywhere near my unit!

If you go to rent any U-Haul product from this Valero station after you read this and the other poor reviews in Yelp and Google for this location you are crazy! Don't go there if you want to be treated with any respect or as you would expect. Here is my story. I made the reservation for a 6'x12' cargo trailer online, no problem. The next day I wanted to change to an earlier pick-up time. I called the local number and after many rings it transferred to the U-Haul national line. They told me they pick up the call after so many rings to the local number. No problem, I was able to change my pick-up time. I even received a call 24-hours ahead confirming the new time.

I made a reservation two weeks in advance for a large moving truck with a car trailer for my interstate move. I called prior to my move 3 times to find out what town I would need to pick up my equipment in and to inform the customer service department of my preferred area. The DAY before my move I am informed that my equipment is 58 miles and the only closer facility would be 38 but the car trailer would be another 30 from me. Two separate locations! Perhaps they should schedule their equipment with some extra time so if they screw up they can fix it. I cancelled my reservation and hired a company that could accommodate and had the equipment in one location.

I found U-Haul in Venice, FL to be professional, knowledgeable and supportive. I absolutely would use the company again especially for its boxes. I have a friend who will be moving in a couple of weeks so I'll research and compare them to other businesses in the area for the "best deal."

First, somehow my payment date was changed, but I was on automatic payments so I didn't realize this until they locked me out of my storage for acquiring late fees EVERY MONTH even though I was paying EVERY MONTH! When I realized this, and spoke to them, they wouldn't credit me for all the late payment charges, even though I was paying every month. Then, I go by 4 days after I pay off my past due balance, and I am still locked out of my unit! So I go to tell them, and after waiting around for 30 minutes, they were still too busy to remove their padlock so I could access my (paid up to date) unit! Fine, I will just come back next weekend.

My recent U-Haul experience was a nightmare. First of all, I rented a 15' truck for my move 6 weeks prior to my move and when I called to confirm was told that the truck I ordered wasn't going to be available at the time I requested (8 am) but at 11 am and this was not guarantee but only an estimate, or at the location I requested but rather at a location 40 minutes away from the original location. I was on the phone with U-HAUL for 3 hours to resolve this issue. 3 hours that I really didn't have the day before my move. I was eventually able to resolve this issue and the truck I rented was not available at the location I requested, at a time close to the time I requested (9 am).

U-Haul is a good company to do business with and they care about their customers, always have what you need with no pressure, service is good and with a smile and politeness.

U-Haul is a good company in general. I have rented every size truck they have and all the trucks above 20' truck are old. They have cramped cabs and if you are moving a family of 4 you need to drive two vehicles. I have seen a few four door cab self-moving trucks but none at U-Haul.

U-Haul is a great company and I enjoyed their services. They have many different services and are reliable. The employees are courteous and knowledgeable and their prices are not too bad.

I have always thoroughly enjoyed my experience with U-Haul. The employees are kind and helpful from start to finish. I was pleased that the container wasn't just dropped off and I was given lots of advice. I really did appreciated the professionalism and accommodating nature extended to me by the staff, it isn't something you usually get and they were all very courteous. When the container arrived it was a little smaller than I expected. That was my fault as I didn't pay attention to the sizes listed online. But they were very helpful in giving ideas as to how to pack it to get the most out of the space.

Moving from one home to another is never pleasant. You wake up all stressed out knowing you have to go to a U-Haul location and deal with them to get a truck, then load the truck and unload at the storage center, then bring the truck back. The only thing I liked about it was driving from one location to the other. Overall, my experience with U-Haul was okay, I rented a storage unit and truck. I dislike the availability of the storage unit sizes as well as the length of time to rent and turn in the rental truck along with the additional costs like boxes, etc. It was a little pricey but it served its purpose.

The process was easy and smooth. Their customer service people were nice and able to answer all my questions. I discussed with them over the phone what I needed stored and they handled everything with care. I felt my items were taken care of and safe. All in all, my experience was positive. I was completely satisfied with their service and I would use them again.

We first went to look up details on their website which we found to be very fluid and easy to use. Then we called the company to gather more information and luckily the person on the other side was very helpful and patient in answering questions and getting rid of any confusion on our part. Unfortunately, at the moment there was no availability and that we had to wait a bit so that was a little disappointing, but the company offered to call us back when there was availability. They also asked if we would like to reserve their product. When they called us back we were given the option of either picking up the box or having it dropped off to where we lived, which in my opinion I found very helpful. The response time was fast and their rates were low.

It is a very easy service to use, great customer service, affordable, extremely convenient and timely. They help with packaging supplies and offer assistance moving if needed. Customer service is able to provide customers with everything that may be needed through the entire process.

I contacted them via phone, explained our situation to them and asked the representative for pricing. They were quick, kind and courteous throughout the whole process and their professionalism was second-to-none. They had some of the best pricing in our area and they were available when we needed them. From start to finish, the company was above and beyond what we expected. If I needed to move again, they'd be the first call. The service wasn't free so that's always a bummer but otherwise, they really met all of our needs.

U-Haul was a nice fix and it helped solve some problems as well. I liked that it was easy to use and nothing big was a problem with it. The men were very nice and they helped speed through some processes for me and my family so when they came in and helped out it wasn't much of an effort. It was an easy process. Overall, it was a nice experience and they were very cooperative with what was needed to be done. They were very well behaved and actually did it well.