U-Haul Storage Reviews

• Parts were beginning to fall down while I was driving on the highway

The runaround: I contacted U-Haul when this happened (about 60 miles from home) and advised I needed a tow truck, but that was not provided. I temporarily reattached and secured what I could and contacted corporate when no one called me back days later. What they told me: The general manager eventually apologized and explained that the technician had a family emergency and left early on installation day. A customer service rep (CSR) finished the job instead. This was over a month prior, and no one ever told me about this problem.

Where things stand now: I bought replacement parts myself and had them reinstalled by U-Haul, however afterward I got conflicting statements and a lack of accountability, despite their initial admission of fault. I've billed U-Haul for the time, mileage, and the parts I purchased while also documenting the issues, calls, replacement parts and emails. My future trust in this company will depend on how they respond and I'll update this review if possible.

It's hard to part ways with things you love and like. I really wish I knew who was responsible for ripping me off or throwing my thing out because I would most definitely report them fast. My wife and her family were incompetent enough to leave a lot of important personal paperwork behind in the U-Haul trash area as well and I hope and pray it doesn't come back to hunt us because personal information should never ever be shared. To U-Haul's advantage they did help me settle my debt and allowed me to get my possessions.

Contacted corporate, got the run around then everything went thru there insurance claim RepWest. They wanted my pictures of damage but I was not allowed to see their video since my car was inside of their facility but if I was renting a storage unit that's different. How can that be right and fair, all one sided. They denied my claim even with witness that seen my car prior and afterwards. I went for 2 estimates and both places said it looks like either they hit my door on the ramp or carrying the hitch or bike rack hitch mount "L" deep marks down to the metal. Now I'm stuck with a $825 bill to fix my car due to their negligence and denial. Stay way from them if getting anything like this done. Worst experience ever and ignorant as well, lie, deny and excuses.

Calling to change this that Friday, I was made to pay 135$ more for new movers, but the associate instead charged me for a “self-delivery”. Calling back again, I rebooked (and was charged again) movers for Sunday the 13th. These movers did not show up because while my reservation said 8/13, they were notified that it was 8/22. After another charge (my move bill was originally $1500 but due to their errors I have charges in excess of $2200), I finally got my possessions today the following Monday. I have spent hours each day for the last 6 days on hold with customer service, and have been caught in a cycle of transferring between the same departments with no one offering guidance. I have filled out a number of “action reports” in that time, and have not received any contact. Avoid their services at all costs. You will literally pay for their mistakes and incompetence.

I left and immediately called the UHaul corporate office to report this and my claims were supported by the staff there so the general manager refunded my month's rent and I promised I would move my things once I returned from a trip that would have me away for about a month. I was refunded for that month and when I got back in town I went to take my things out of this location and there was a second lock on my unit. The general manager was no longer there and they wanted to reverse the resolution.

I called the corporate office again and they had this location remove the lock so I could get my belongings. They proceeded to send me collection notices to collect a month rent on the storage that they previously refunded. I have moved out of there months ago and they continue to send these notices with threats of collection against me. This manager continues to work there despite the complaints I've made to their corporate office. I have since reported this to my State's attorney general who has begun to investigate this.

The gist is that UHaul supports this behavior by keeping this manager there and allows him to continue to harass me with these ridiculous collections letters. He is an agent of theirs therefore they have threatened me and continue to harass me for literally no reason except that I complained. I will continue to complain about this hostile and unfair treatment of commercial businesses that need to recognize that they need to train their employees better or it will affect their success. I had been a long-time customer with Uhaul and had spent thousands on truck and equipment rentals, on many other occasions, but never again.

When using their pods they were FIVE HOURS LATE to drop off, and wanted to pick up almost 12 hours after they were supposed to. When dropping off the pods to be loaded they insisted on dropping off each of the 4 pods one at a time which made are moving process extremely long, and this is by yet one more incompetent mover they recommended. We have requested a refund for the movers they charged us for which date not even in business anymore. Let’s see if we ever get the refund. Save your yourself the headache and DO NOT USE U-HAUL. I can’t believe they are still in business.

For example: if you owe $300 in back rent, and you don't pay by May 1st as agreed upon, they'll call you Saturday, April 29th to say you have to pay by Monday, May 1st, or it'll go to auction. But, if you call them Monday morning to make payment, they'll tell you that you're too late, they've had the auction and sold your stuff. Even if they made $100 at the auction, they'll harass you for the other $200, and whatever other fees they can throw in there... It doesn't matter if you're disabled, a Senior Citizen on a fixed income, or both; they'll be after your money.