U-Haul Storage

First, if you aren't fluent in Spanish, don't even bother. They'll treat you like a second-class citizen. Secondly, any agreement you make with them, such as I'll pay the balance due by May 1st, 2023. Make sure you get it in writing. If not, they will deny it ever happened, sell your belongings at auction, then come after you for the remaining balance of the rent owed.

U-Haul storage location in Superior, WI 54880 has been nothing but useless. They lie, continued to do so when asked for release of belongings of my deceased father's belongings when I produced the copy of death certificate they requested along with his account information. He had no will or trust, no administrator or state, no assets of value in there truthfully as they're sentimental value only. Hence why they were stored in my town and county and not his town and county across the border in MN because it was to make my job easier. He has his bill paid up. I am his only family that cares about handling his belongings.

11 months ago a guy I was working with rented a truck and listed me as driver. I drove a couple of blocks and left him to finish a job. Earlier this week, was listed as driver for kid's move. Yesterday, tried to get another truck to finish a move and they denied it. They're banning me AND my kid due to guy 11 months ago who owes a balance because I was associated with him just by being a driver. I have no clue where guy even is now. This is AFTER I was listed as a driver and approved earlier in the week, kept truck couple days longer than thought and paid balance IN FULL when it was turned in cleaner that when we got it and fueled.

I rented a truck and when I picked up the vehicle I found a Uscan device they use for rentals. I turned it on and saw every customers name, address and payment info. No password or code. Just a swipe.

I received a letter dated 9/16/2022 from U-Haul Moving & Storage At Powers Blvd in Colorado Springs, Co. It was sent to notify me that they will be increasing the rates of the storage units by $5.00 again effective 10/17/2022. This will be the second rate increase in the past 5 months. Keep in mind that this is a STORAGE UNIT and NOT an apartment or anything with utilities. The lights come on with motion and there is NO HEAT even in the winter. So any excuse they give for the increase is an absolute joke! All it boils down to is to be an increase in revenue for the COE and the board so they can afford their mansions, expensive vehicles, and high way of living while ripping off the people working and fighting to barely make a living. Shame on them for adding to the issue of inflation that is happening right now in our country!

The loading dock spaces are frequently unavailable. Management routinely blocks the spots with trailers. The one elevator is insufficient for such a large facility. A very disappointing experience considering one spends $95 for a 10x5 unit.

I can't speak for the storage locker, it's probably clean and dry. I appreciate that U-Haul stepped up for college kids during the pandemic. But my experience as a parent has been mind-bendingly difficult in interacting with this company. No, they won't let you set up PayPal as a payment option. No, they won't let you set up a billing section of your child's contract, so that you can set up an online payment system without involving your child with email or text forwards.

I am writing to tell you what an awful experience I have had with the Uhaul pods. I made this reservation ON THE PHONE with one of your representatives and booked a location close to my house to get a pod weeks before my move date. They called me THE DAY BEFORE MY MOVE to tell me "they don't do pods at that location" and the closest location was 30 min away. This would cost me at least an extra $250 to pay movers to drive an extra hour. When my movers got to the location Uhaul would not let them take the two pods that I paid for and they argued about this for an additional two hours (costing me $500 extra), despite me talking to one of your representatives on the phone the day prior. I was told I would get two pods with one trailer. I told them my movers were coming and they said no problem.

I requested 2 U-Boxes on a 06/23 reservation to be delivered on 06/24 but boxes never arrived on 06/24 nor was I contacted by a company rep or scheduler nor was this specified with my online reservation. On afternoon of 06/24 I started to call to see why no contact or delivery and was informed I would have to wait on contact to set up delivery with details. I called on several occasions with over 45 minute wait and was transferred to a scheduling department with another lengthy wait to be informed that it was possible to have U-boxes delivered in the late hours or next morning which neither occurred. I again contacted someone in scheduling and was informed it would be 1 week before boxes could be delivered as there was a process of being contacted for details of the delivery.

I rented a cargo van on 8/22/2020. When I picked it up, they asked me to give them an estimate on how many miles I would drive. I told them 50 miles. I was moving some furniture between my two homes which are 25 miles from each other. I drove a round trip (about 50 miles) and returned the van in the same day and dropped it off at their parking lot. Later, I found my credit card was charged for $113 for over 100 miles driving. When I called them to correct the charge, they refused. Before I returned the van, I stopped by gas station to fill up the gas tank. I only needed to add 2 and 1/2 gallon gas.