U-Haul Storage Reviews

Calling to change this that Friday, I was made to pay 135$ more for new movers, but the associate instead charged me for a “self-delivery”. Calling back again, I rebooked (and was charged again) movers for Sunday the 13th. These movers did not show up because while my reservation said 8/13, they were notified that it was 8/22. After another charge (my move bill was originally $1500 but due to their errors I have charges in excess of $2200), I finally got my possessions today the following Monday. I have spent hours each day for the last 6 days on hold with customer service, and have been caught in a cycle of transferring between the same departments with no one offering guidance. I have filled out a number of “action reports” in that time, and have not received any contact. Avoid their services at all costs. You will literally pay for their mistakes and incompetence.

I left and immediately called the UHaul corporate office to report this and my claims were supported by the staff there so the general manager refunded my month's rent and I promised I would move my things once I returned from a trip that would have me away for about a month. I was refunded for that month and when I got back in town I went to take my things out of this location and there was a second lock on my unit. The general manager was no longer there and they wanted to reverse the resolution.

I called the corporate office again and they had this location remove the lock so I could get my belongings. They proceeded to send me collection notices to collect a month rent on the storage that they previously refunded. I have moved out of there months ago and they continue to send these notices with threats of collection against me. This manager continues to work there despite the complaints I've made to their corporate office. I have since reported this to my State's attorney general who has begun to investigate this.

The gist is that UHaul supports this behavior by keeping this manager there and allows him to continue to harass me with these ridiculous collections letters. He is an agent of theirs therefore they have threatened me and continue to harass me for literally no reason except that I complained. I will continue to complain about this hostile and unfair treatment of commercial businesses that need to recognize that they need to train their employees better or it will affect their success. I had been a long-time customer with Uhaul and had spent thousands on truck and equipment rentals, on many other occasions, but never again.

When using their pods they were FIVE HOURS LATE to drop off, and wanted to pick up almost 12 hours after they were supposed to. When dropping off the pods to be loaded they insisted on dropping off each of the 4 pods one at a time which made are moving process extremely long, and this is by yet one more incompetent mover they recommended. We have requested a refund for the movers they charged us for which date not even in business anymore. Let’s see if we ever get the refund. Save your yourself the headache and DO NOT USE U-HAUL. I can’t believe they are still in business.

For example: if you owe $300 in back rent, and you don't pay by May 1st as agreed upon, they'll call you Saturday, April 29th to say you have to pay by Monday, May 1st, or it'll go to auction. But, if you call them Monday morning to make payment, they'll tell you that you're too late, they've had the auction and sold your stuff. Even if they made $100 at the auction, they'll harass you for the other $200, and whatever other fees they can throw in there... It doesn't matter if you're disabled, a Senior Citizen on a fixed income, or both; they'll be after your money.

I am the next of kin that was listed for his apartment rental lease for the last 10 years. He has other family but none of which care to take on his assets like my father I agreed I would do for him. We verbally agreed to each other his belongings would be handled, his paperwork done, his home cleaned for housing to clear everything so he could move on peacefully. I can't make his wishes finalized when the place will not cooperate with me to do so. I am extremely religious, I was born and raised as a Christian. I will pursue all legal actions I need to do to get his property.

I have full access to his account online to his U-Haul. I have receipts, his payment methods, his I.D, everything. He has only 2 remaining siblings that aren't even able bodied. They are leaving me to do this. His other 4 daughters - 1 died years ago, 1 lives several states away, the other 2 live almost 5 hours away and I live in the same town it's all in.

It should not be this much of an issue. I believe it's for profit at this point. I have his death certificate as well. I am on the verge of suing for pain, suffering, damage to his property I'm sure will occur and for loss of personal property and more. So it appears they want to go to court over a $100 dollar locker and pay me hundreds of thousands. Good it's fine by me. I will make an example out of this because I in my grievance should not have to do this. NO ONE SHOULD.

So yes, every time your card is hacked (which seems to happen almost monthly, at this point) every time you have to update the payment information, you have to go through the same teeth grinding experience of spending close to an hour on the phone waiting for a representative, listening to the same 10 second U-Haul promo, over, and over, and over, and over, and over again, ad infinitum. They will helpfully remind you that you can set up an online account, just as you are trying to talk to someone, because their system will NOT allow you to set up an online account. The storage facility may be great, but the technological interface with this company is like something from the 1950's Gulag era, thumb screws included. Be sure to take an ** before you call this company, take two. (I picked a bad year to give up drinking...)