About U-Haul Storage
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U-Haul is well known for supplying truck rentals and packing supplies to do-it-yourself movers across the nation. U-Haul advertises trucks for $19.95 per day for local moves, but long-distance moves costs significantly more. Additional charges include fuel, damage protection and environmental fees. Even with these expenses, U-Haul can be a budget-friendly option.
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The loading dock spaces are frequently unavailable. Management routinely blocks the spots with trailers. The one elevator is insufficient for such a large facility. A very disappointing experience considering one spends $95 for a 10x5 unit.
I can't speak for the storage locker, it's probably clean and dry. I appreciate that U-Haul stepped up for college kids during the pandemic. But my experience as a parent has been mind-bendingly difficult in interacting with this company. No, they won't let you set up PayPal as a payment option. No, they won't let you set up a billing section of your child's contract, so that you can set up an online payment system without involving your child with email or text forwards.
So yes, every time your card is hacked (which seems to happen almost monthly, at this point) every time you have to update the payment information, you have to go through the same teeth grinding experience of spending close to an hour on the phone waiting for a representative, listening to the same 10 second U-Haul promo, over, and over, and over, and over, and over again, ad infinitum. They will helpfully remind you that you can set up an online account, just as you are trying to talk to someone, because their system will NOT allow you to set up an online account. The storage facility may be great, but the technological interface with this company is like something from the 1950's Gulag era, thumb screws included. Be sure to take an ** before you call this company, take two. (I picked a bad year to give up drinking...)
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I am writing to tell you what an awful experience I have had with the Uhaul pods. I made this reservation ON THE PHONE with one of your representatives and booked a location close to my house to get a pod weeks before my move date. They called me THE DAY BEFORE MY MOVE to tell me "they don't do pods at that location" and the closest location was 30 min away. This would cost me at least an extra $250 to pay movers to drive an extra hour. When my movers got to the location Uhaul would not let them take the two pods that I paid for and they argued about this for an additional two hours (costing me $500 extra), despite me talking to one of your representatives on the phone the day prior. I was told I would get two pods with one trailer. I told them my movers were coming and they said no problem.
When the movers got to uhaul someone inspected the truck and said it was fine and then the representative at the front desk, who was rude to me and rude to my movers, refused to release them. This wasted so much of my time, my movers time and my money. Instead of the move costing me $500 it cost me $1000 one way due to the incompetence of Uhaul and its staff.
I requested 2 U-Boxes on a 06/23 reservation to be delivered on 06/24 but boxes never arrived on 06/24 nor was I contacted by a company rep or scheduler nor was this specified with my online reservation. On afternoon of 06/24 I started to call to see why no contact or delivery and was informed I would have to wait on contact to set up delivery with details. I called on several occasions with over 45 minute wait and was transferred to a scheduling department with another lengthy wait to be informed that it was possible to have U-boxes delivered in the late hours or next morning which neither occurred. I again contacted someone in scheduling and was informed it would be 1 week before boxes could be delivered as there was a process of being contacted for details of the delivery.
I cancelled the 1st appointment and my daughter scheduled a U-Box to be delivered at this location which did not occur on day scheduled at which time she contacted the local U-Haul dealer who was assigned this delivery and was promised delivery on same day which no delivery nor phone contact from the Birmingham Uptown location nor U-Haul scheduling department. 2nd appointment was cancelled on 3rd day when we received no boxes nor phone contact from U-Haul. Total disappointment as I received so many mixed messages from each Rep I spoke with trying to get some answers. If I could rate these 2 experiences a -0- I would.
I rented a cargo van on 8/22/2020. When I picked it up, they asked me to give them an estimate on how many miles I would drive. I told them 50 miles. I was moving some furniture between my two homes which are 25 miles from each other. I drove a round trip (about 50 miles) and returned the van in the same day and dropped it off at their parking lot. Later, I found my credit card was charged for $113 for over 100 miles driving. When I called them to correct the charge, they refused. Before I returned the van, I stopped by gas station to fill up the gas tank. I only needed to add 2 and 1/2 gallon gas.
I am so utterly disgusted with this place. Due to 1 hour wait times when calling to pay or using the online option which only works half the time I decided to use the autopay service. Big huge mistake! I set it up with a representative over the phone and figured I was all set. Forward 2 months later when I get a nastygram from a U-Haul rep that I am 2 months behind. They won't talk to me about it because it is in my husband's name even though this was never an issue before. So we ask for a manager to call us. Never happens. We then get an actual sensible rep that says, "Yes I see where you were set up for autopay," but for some reason they never attempted the payment. My husband then makes the 2 hour drive there and there is no one able to help him. They said they can't even take a payment!! What?!... Anyhow they call a manager. Good luck cause we already tried that. It's like they are trying to screw us over.
The U-Haul rental payment page is awful. I have now twice been charged late fees after trying to pay online before payment was due and on both occasions being told by U-Haul on their payment page, no payment was due. They need to address this issue immediately. If they are at all concerned about their customers the payment page needs to be user-friendly, in its current format I believe it is designed to deliberately mislead renters so you can then charge late fee.
I am a Bi-Coastal (or Tri Coastal if you will) voice over actress traveling between Los Angeles, Dallas and New York for the last many years. Because I was traveling so much I left my most treasured and other belongings in a U-haul storage Facility here in Dallas (but not until grilling them about pest control). Recently, as I am in Dallas right now, I went to check on things and discovered that everything I own was covered in not only roaches, but BAT POOP, RAT POOP, MOUSE POOP and Urine! I am losing everything and it should be U-haul's fault as there were holes in the room, and they did NO PEST CONTROL as is obvious.
I am losing my entire history of work, brand new things with cartoon characters I voiced on them, valuable one of a kind furniture, mementos from my trips to Africa, Philippines and other places to help 3rd world children as well as pretty much everything I own. However, the worst part is they and their ins. company are DOING NOTHING WHATSOEVER TO REMEDY THE SITUATION, OR GIVE ANY REFUNDS, GIVE THE VALUE OF INS. or anything and even worse still they cleaned the room, are charging me for another one, and re-renting the poop, rodent, vermin, roach filled room to someone else without any investigation into anything!
So, many many, many others are going to have their treasured belongings destroyed by UHAUL as well, and they can be sure U-haul will not claim any responsibility, nor will their ins. co., and that includes the extra ins. you pay for. So basically, people are paying U-Haul to destroy their belongings! I am including pics, but these are just the beginning! If you will help me, you will help many other poor unwitting folks who have already or about to have their stuff destroyed by U-Haul as well. I have tons of pictures and videos! Sincerely, Carrie ** Please keep all contact and private info off the web and on a need to know basis only!
I tried to sign into my account and could not after many years of doing so, it kept saying it did not recognize my device and to enter a verification code that would be emailed to me. I checked my email, no code. Tried again - multiple times, multiple devices, multiple browsers - no luck. Contacted customer service, spent three days emailing back and forth and got all kinds of useless advice that showed they had no idea how their own system worked and no interest in finding out what the issue was. They never did fix the issue, I had to call the local office, explain everything again and have them send a receipt. I need to get my receipt each month, so this is unacceptable - no access to my account and totally incompetent U-Haul customer "service." It's too bad, I've been with the same storage company for 17 years now, but their association with U-Haul means I will now be moving my stuff elsewhere.
Worst company you will ever work with. I would prefer to give these people 0 stars! I have never been treated so badly by a company in my life. I don’t even know where to begin. I received a damaged box that didn’t lock. They tried to charge me money for stuff they didn’t do at every turn, the movers they suggested were the most unprofessional people I’ve ever worked with. And I have been trying to talk to a manager and get reimbursed for the damage to my items as well as for the absolutely horrendous service they provided and NO ONE WILL EVER CALL YOU BACK. That’s their strategy. NEVER EVER USE THESE CROOKS!
U-Haul author review by Jessica Render
U-Haul is a self-move and self-storage company that launched in 1945. Along with trailers and trucks, they rent U-Box containers that allow consumers to pack a room's contents for safe moving or storage through various delivery and pick-up solutions.
Local and long distance moving: With U-Box, consumers can work around their personal schedule. Moving helpers are available to accommodate any moving needs, or a self-service option is available. U-Box containers are a great option for overseas shipping for consumers making an international move.
Storage: The containers can fit the contents of about one-and-a-half rooms of household items. U-Box offers short and long term storage on-site or in a secure warehouse.
Dimensions: A U-Box container is 96 inches long and 60 inches high with a capacity of 257 cubic feet. Each container can hold up to 2,000 pounds. Consumers can find a simple calculator online to help determine how many containers are necessary.
Delivery options: U-Box offers three different delivery options: a low-cost self-delivery, moving help delivery and truck delivery. They also give consumers the option to load/unload at a U-Haul location, and Hawaii residents can use U-Box for inter-island shipping.
Rates: Rates include cost for delivery to and from the consumer’s home, shipping costs and storage costs. The rate is guaranteed to be final so no unexpected costs arise.
U-Haul Storage Company Information
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