U-Haul Storage Reviews

I do not like the fact that they literally give you 3 days to pay before they start harrassing you blowing up your phone like you’re 30 days late and then they send a letter to whoever your reference is on file. It’s not just a reference it’s a way to embarrass and make people think you’re far behind when they only give you 3 days. I had to block their number because they called repeatedly every day. I do believe the storage units are overpriced.

My entire U-Box experience and move has been marred by the organizational incompetence of U-Haul and a lack of accountability between departments. I made a move to NC from Upstate NY to start my first position in my career. The expected shipment date was 8-9 with movers hired for the 10th. I called on both the 7th and 8th to speak to separate associates to confirm that indeed my shipment was on the way, and they both said yes. I get notification the day it was to arrive that it had, in fact, not even left NY. The associate in charge of my case only communicated by sporadic text and without my consent shifted my movers to the 17th, when I would be already working.

I rented a storage unit in Anchorage AK on Old Seward Hwy. and the hours reported on the app where I signed up reflected a later time (10pm) than I was granted to utilize the storage unit (7pm). When I arrived with my entire contents of my apartment at 6:00pm, I was informed that the manager wanted to leave at 7pm and that I needed to be out of the building by then. I scrambled to meet this crazy time change but when I was wrapping up my move (without any help from anyone) at about 7:20pm, the manager got in my face and told me he would have me removed for trespassing for keeping him and his employees there later than the time allotted. I was beside myself with confusion and fear.

I am an experienced mover - because of my job I move a lot. I have NEVER had such horrible moving experienced. U-Haul is extremely incompetent. Very rude customer service, extremely long wait on the phone to get anyone to speak with you - and I mean OVER ONE HOUR OF WAIT ON THE PHONE, only to get a very rude dismissive customer rep. They booked us with moving helpers with companies that are no longer in business THREE times.

First, if you aren't fluent in Spanish, don't even bother. They'll treat you like a second-class citizen. Secondly, any agreement you make with them, such as I'll pay the balance due by May 1st, 2023. Make sure you get it in writing. If not, they will deny it ever happened, sell your belongings at auction, then come after you for the remaining balance of the rent owed.

U-Haul storage location in Superior, WI 54880 has been nothing but useless. They lie, continued to do so when asked for release of belongings of my deceased father's belongings when I produced the copy of death certificate they requested along with his account information. He had no will or trust, no administrator or state, no assets of value in there truthfully as they're sentimental value only. Hence why they were stored in my town and county and not his town and county across the border in MN because it was to make my job easier. He has his bill paid up. I am his only family that cares about handling his belongings.

11 months ago a guy I was working with rented a truck and listed me as driver. I drove a couple of blocks and left him to finish a job. Earlier this week, was listed as driver for kid's move. Yesterday, tried to get another truck to finish a move and they denied it. They're banning me AND my kid due to guy 11 months ago who owes a balance because I was associated with him just by being a driver. I have no clue where guy even is now. This is AFTER I was listed as a driver and approved earlier in the week, kept truck couple days longer than thought and paid balance IN FULL when it was turned in cleaner that when we got it and fueled.

I rented a truck and when I picked up the vehicle I found a Uscan device they use for rentals. I turned it on and saw every customers name, address and payment info. No password or code. Just a swipe.

I received a letter dated 9/16/2022 from U-Haul Moving & Storage At Powers Blvd in Colorado Springs, Co. It was sent to notify me that they will be increasing the rates of the storage units by $5.00 again effective 10/17/2022. This will be the second rate increase in the past 5 months. Keep in mind that this is a STORAGE UNIT and NOT an apartment or anything with utilities. The lights come on with motion and there is NO HEAT even in the winter. So any excuse they give for the increase is an absolute joke! All it boils down to is to be an increase in revenue for the COE and the board so they can afford their mansions, expensive vehicles, and high way of living while ripping off the people working and fighting to barely make a living. Shame on them for adding to the issue of inflation that is happening right now in our country!

The loading dock spaces are frequently unavailable. Management routinely blocks the spots with trailers. The one elevator is insufficient for such a large facility. A very disappointing experience considering one spends $95 for a 10x5 unit.