U-Haul Storage

U-Haul Storage Reviews

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About U-Haul Storage

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U-Haul is well known for supplying truck rentals and packing supplies to do-it-yourself movers across the nation. U-Haul advertises trucks for $19.95 per day for local moves, but long-distance moves costs significantly more. Additional charges include fuel, damage protection and environmental fees. Even with these expenses, U-Haul can be a budget-friendly option.

U-Haul Storage Reviews

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    How do I know I can trust these reviews about U-Haul?
    • 4,461,376 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Customer Service

    Reviewed Aug. 14, 2023

    My entire U-Box experience and move has been marred by the organizational incompetence of U-Haul and a lack of accountability between departments. I made a move to NC from Upstate NY to start my first position in my career. The expected shipment date was 8-9 with movers hired for the 10th. I called on both the 7th and 8th to speak to separate associates to confirm that indeed my shipment was on the way, and they both said yes. I get notification the day it was to arrive that it had, in fact, not even left NY. The associate in charge of my case only communicated by sporadic text and without my consent shifted my movers to the 17th, when I would be already working.

    Calling to change this that Friday, I was made to pay 135$ more for new movers, but the associate instead charged me for a “self-delivery”. Calling back again, I rebooked (and was charged again) movers for Sunday the 13th. These movers did not show up because while my reservation said 8/13, they were notified that it was 8/22. After another charge (my move bill was originally $1500 but due to their errors I have charges in excess of $2200), I finally got my possessions today the following Monday. I have spent hours each day for the last 6 days on hold with customer service, and have been caught in a cycle of transferring between the same departments with no one offering guidance. I have filled out a number of “action reports” in that time, and have not received any contact. Avoid their services at all costs. You will literally pay for their mistakes and incompetence.

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    Punctuality & SpeedOnline & AppStaff

    Reviewed July 25, 2023

    I rented a storage unit in Anchorage AK on Old Seward Hwy. and the hours reported on the app where I signed up reflected a later time (10pm) than I was granted to utilize the storage unit (7pm). When I arrived with my entire contents of my apartment at 6:00pm, I was informed that the manager wanted to leave at 7pm and that I needed to be out of the building by then. I scrambled to meet this crazy time change but when I was wrapping up my move (without any help from anyone) at about 7:20pm, the manager got in my face and told me he would have me removed for trespassing for keeping him and his employees there later than the time allotted. I was beside myself with confusion and fear.

    I left and immediately called the UHaul corporate office to report this and my claims were supported by the staff there so the general manager refunded my month's rent and I promised I would move my things once I returned from a trip that would have me away for about a month. I was refunded for that month and when I got back in town I went to take my things out of this location and there was a second lock on my unit. The general manager was no longer there and they wanted to reverse the resolution.

    I called the corporate office again and they had this location remove the lock so I could get my belongings. They proceeded to send me collection notices to collect a month rent on the storage that they previously refunded. I have moved out of there months ago and they continue to send these notices with threats of collection against me. This manager continues to work there despite the complaints I've made to their corporate office. I have since reported this to my State's attorney general who has begun to investigate this.

    The gist is that UHaul supports this behavior by keeping this manager there and allows him to continue to harass me with these ridiculous collections letters. He is an agent of theirs therefore they have threatened me and continue to harass me for literally no reason except that I complained. I will continue to complain about this hostile and unfair treatment of commercial businesses that need to recognize that they need to train their employees better or it will affect their success. I had been a long-time customer with Uhaul and had spent thousands on truck and equipment rentals, on many other occasions, but never again.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed June 13, 2023

      I am an experienced mover - because of my job I move a lot. I have NEVER had such horrible moving experienced. U-Haul is extremely incompetent. Very rude customer service, extremely long wait on the phone to get anyone to speak with you - and I mean OVER ONE HOUR OF WAIT ON THE PHONE, only to get a very rude dismissive customer rep. They booked us with moving helpers with companies that are no longer in business THREE times.

      When using their pods they were FIVE HOURS LATE to drop off, and wanted to pick up almost 12 hours after they were supposed to. When dropping off the pods to be loaded they insisted on dropping off each of the 4 pods one at a time which made are moving process extremely long, and this is by yet one more incompetent mover they recommended. We have requested a refund for the movers they charged us for which date not even in business anymore. Let’s see if we ever get the refund. Save your yourself the headache and DO NOT USE U-HAUL. I can’t believe they are still in business.

      Customer ServiceContract & TermsPunctuality & SpeedStaff

      Reviewed May 22, 2023

      First, if you aren't fluent in Spanish, don't even bother. They'll treat you like a second-class citizen. Secondly, any agreement you make with them, such as I'll pay the balance due by May 1st, 2023. Make sure you get it in writing. If not, they will deny it ever happened, sell your belongings at auction, then come after you for the remaining balance of the rent owed.

      For example: if you owe $300 in back rent, and you don't pay by May 1st as agreed upon, they'll call you Saturday, April 29th to say you have to pay by Monday, May 1st, or it'll go to auction. But, if you call them Monday morning to make payment, they'll tell you that you're too late, they've had the auction and sold your stuff. Even if they made $100 at the auction, they'll harass you for the other $200, and whatever other fees they can throw in there... It doesn't matter if you're disabled, a Senior Citizen on a fixed income, or both; they'll be after your money.


      Reviewed Feb. 16, 2023

      U-Haul storage location in Superior, WI 54880 has been nothing but useless. They lie, continued to do so when asked for release of belongings of my deceased father's belongings when I produced the copy of death certificate they requested along with his account information. He had no will or trust, no administrator or state, no assets of value in there truthfully as they're sentimental value only. Hence why they were stored in my town and county and not his town and county across the border in MN because it was to make my job easier. He has his bill paid up. I am his only family that cares about handling his belongings.

      I am the next of kin that was listed for his apartment rental lease for the last 10 years. He has other family but none of which care to take on his assets like my father I agreed I would do for him. We verbally agreed to each other his belongings would be handled, his paperwork done, his home cleaned for housing to clear everything so he could move on peacefully. I can't make his wishes finalized when the place will not cooperate with me to do so. I am extremely religious, I was born and raised as a Christian. I will pursue all legal actions I need to do to get his property.

      I have full access to his account online to his U-Haul. I have receipts, his payment methods, his I.D, everything. He has only 2 remaining siblings that aren't even able bodied. They are leaving me to do this. His other 4 daughters - 1 died years ago, 1 lives several states away, the other 2 live almost 5 hours away and I live in the same town it's all in.

      It should not be this much of an issue. I believe it's for profit at this point. I have his death certificate as well. I am on the verge of suing for pain, suffering, damage to his property I'm sure will occur and for loss of personal property and more. So it appears they want to go to court over a $100 dollar locker and pay me hundreds of thousands. Good it's fine by me. I will make an example out of this because I in my grievance should not have to do this. NO ONE SHOULD.


      Reviewed Nov. 13, 2022

      11 months ago a guy I was working with rented a truck and listed me as driver. I drove a couple of blocks and left him to finish a job. Earlier this week, was listed as driver for kid's move. Yesterday, tried to get another truck to finish a move and they denied it. They're banning me AND my kid due to guy 11 months ago who owes a balance because I was associated with him just by being a driver. I have no clue where guy even is now. This is AFTER I was listed as a driver and approved earlier in the week, kept truck couple days longer than thought and paid balance IN FULL when it was turned in cleaner that when we got it and fueled.

      Reviewed Nov. 10, 2022

      I rented a truck and when I picked up the vehicle I found a Uscan device they use for rentals. I turned it on and saw every customers name, address and payment info. No password or code. Just a swipe.

      Reviewed Oct. 20, 2022

      I received a letter dated 9/16/2022 from U-Haul Moving & Storage At Powers Blvd in Colorado Springs, Co. It was sent to notify me that they will be increasing the rates of the storage units by $5.00 again effective 10/17/2022. This will be the second rate increase in the past 5 months. Keep in mind that this is a STORAGE UNIT and NOT an apartment or anything with utilities. The lights come on with motion and there is NO HEAT even in the winter. So any excuse they give for the increase is an absolute joke! All it boils down to is to be an increase in revenue for the COE and the board so they can afford their mansions, expensive vehicles, and high way of living while ripping off the people working and fighting to barely make a living. Shame on them for adding to the issue of inflation that is happening right now in our country!

      Reviewed Sept. 28, 2021

      The loading dock spaces are frequently unavailable. Management routinely blocks the spots with trailers. The one elevator is insufficient for such a large facility. A very disappointing experience considering one spends $95 for a 10x5 unit.

      Customer ServiceContract & TermsStaff

      Reviewed Aug. 16, 2021

      I can't speak for the storage locker, it's probably clean and dry. I appreciate that U-Haul stepped up for college kids during the pandemic. But my experience as a parent has been mind-bendingly difficult in interacting with this company. No, they won't let you set up PayPal as a payment option. No, they won't let you set up a billing section of your child's contract, so that you can set up an online payment system without involving your child with email or text forwards.

      So yes, every time your card is hacked (which seems to happen almost monthly, at this point) every time you have to update the payment information, you have to go through the same teeth grinding experience of spending close to an hour on the phone waiting for a representative, listening to the same 10 second U-Haul promo, over, and over, and over, and over, and over again, ad infinitum. They will helpfully remind you that you can set up an online account, just as you are trying to talk to someone, because their system will NOT allow you to set up an online account. The storage facility may be great, but the technological interface with this company is like something from the 1950's Gulag era, thumb screws included. Be sure to take an ** before you call this company, take two. (I picked a bad year to give up drinking...)

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      U-Haul author review by Jessica Render

      U-Haul is a self-move and self-storage company that launched in 1945. Along with trailers and trucks, they rent U-Box containers that allow consumers to pack a room's contents for safe moving or storage through various delivery and pick-up solutions.

      • Local and long distance moving: With U-Box, consumers can work around their personal schedule. Moving helpers are available to accommodate any moving needs, or a self-service option is available. U-Box containers are a great option for overseas shipping for consumers making an international move.

      • Storage: The containers can fit the contents of about one-and-a-half rooms of household items. U-Box offers short and long term storage on-site or in a secure warehouse.

      • Dimensions: A U-Box container is 96 inches long and 60 inches high with a capacity of 257 cubic feet. Each container can hold up to 2,000 pounds. Consumers can find a simple calculator online to help determine how many containers are necessary.

      • Delivery options: U-Box offers three different delivery options: a low-cost self-delivery, moving help delivery and truck delivery. They also give consumers the option to load/unload at a U-Haul location, and Hawaii residents can use U-Box for inter-island shipping.

      • Rates: Rates include cost for delivery to and from the consumer’s home, shipping costs and storage costs. The rate is guaranteed to be final so no unexpected costs arise.

      by Jessica Render ConsumerAffairs Research Team

      As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.

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