U-Haul

U-Haul has Excellent Customer Service, and I always have a truck to my availability. I never experienced a problem with using or receiving any services from U-Haul.

I selected a moving truck online for the local U-Haul location. The day to pick it up arrived. I went there, and already trouble started. They claimed they didn't find my payment on file. They also didn't have the size truck I requested. I went to another U-Haul location where they gave me the necessary size truck. The truck broke down within 15 minutes of driving it. I called their roadside assistance. The mechanic came out and couldn't figure out what was wrong with the truck. They also would not switch trucks so it would not happen again. The truck randomly started working again, figured it was an overheating problem. Went ahead and loaded up the truck.

I used the U-Haul website to reserve a cargo moving van yesterday around 1:00 pm in the afternoon. They said that it would be somewhat close to my home (3 miles away... Remember they charge by the mile). I confirmed my reservation last night at 8 pm and again they gave me the same address for pick-up. Today my husband and oldest son went to go pick it up. Not only does the pick-up site not have our van, but they are not even open today. Now we have to pick up our van miles away, in a totally different city. U-Haul is fluffing their pockets with their customers' money and causing their customers larger fees for longer rentals by moving their rentals away and offering fake pick up locations.

The vehicles are not maintained, we have had one that was low on oil, and this one wouldn't start the day to return it, causing a call to the roadside via U-Haul, who called a tow truck to return it. Then U-Haul proceeds to charge the fuel charge when we couldn't get it to a gas station to put the gas in it. Lost a customer for unauthorised charges. WTH U-Haul.

I have rented U-Haul trucks at least 100 times the last 25 years. I just went in Monday to rent a 8 foot truck and was informed that I would need to give a phone number of somebody who could verify who I was. What? You want to call somebody to verify who I am after I give you my license and credit card? I laughed and asked if they were kidding. I’m 63 and said, "I’m not giving you anybody’s phone number to ask permission to rent a truck." They refused to rent me a truck. Lol. I drove down the street and rented at another place. Too much invasion of privacy. ** this company. Leave your left nut for the keys next.

I went in to the U-Haul store in Hattiesburg, Ms to rent a truck to move 90 miles away. The lady told me it would be 29.95 to rent the truck and .40 a mile. So I made sure the fuel was more than when I left Hattiesburg. I dropped the truck off. Ask about my refund the girl told me that it would not be charged to my account. And I looked on my account. They charge me a total of $150.44. The lady told me that it was supposed to be a flat fee. The lady when I picked it up told me that it would be 29.95 and $0.40 a mile. Not a flat fee. But it was supposed to be a flat fee. The lady in Hattiesburg lied to me. So when I called U-Haul they didn't want to refund me my extra money. When I called them they said it was a flat fee! NOBODY TOLD ME THAT! I'M SO MAD! WHY LIE TO ME ABOUT THE COST! DO NOT RENT FROM THEM! THEY ARE LIARS!

U-Haul rental del Monte Ave Monterey CA 93940 - I rented a truck 1/12/2018. I included insurance coverage $14 to cover for damages. When we returned the truck, we were told that we broke the drivers compartment. We explained we do not vandalize and it might have been broken before we rented because it was an old U-Haul truck. Today, 1/18/2018, I rented again another truck. The representative, “Mr. **," told me that It is required that provide a secondary phone number that they have to call to verify. And they also have to call the bank verify my credit card because they have a new system. I just rented 6 days ago, and I have to go to such long process?

I have had the worst experience with the PIEDMONT RD location in Atlanta GA. For months their payment system showed my account as delinquent when month to month my bank was making payments scheduled on time. My checks were being misplaced and no one made efforts to solve this in a timely manner. I got bombarded with emails, letters, calls about my payments being delayed in a DAILY BASIS. Meanwhile the store manager Tim would tell me I was OK. Never an honest apology and just not making efforts to follow up with. Didn't care how annoyed I was with their automatic service sending those letters.

I booked to rent a 'Vacationer' trailer, a small trailer for luggage, for 3 weeks. I could not find one near me but I really needed a small trailer so I decided to pick one up 150 km away. On the day of the pick up, it was not available. They had sent it for servicing the day before and did not bother to inform their customer that it was not available anymore. That, after I had paid and booed it.

I feel that I was coerced into location of pick up and drop off, because it was far from both my move out location and move in, when I had objected to this the lady I spoke with when I called the 800 number to set up my reservation would not listen to me and told me to talk to the man that will be calling me he can change it, when I did he said that the place that is the most convenient didn't have what I wanted, when I got the truck it was dusty old and chugged bumpily, I read the agreement. I was not ever told they were going to charge me by the mileage, I brought the truck back with more gas than it was given to me, and the guy says it is $151. And something cents. I am disabled. I live on social security. The move itself wiped me away so I still owe $51. It was a in town move. I was charged .99 a mile. Why didn't they tell me this in the First place.

I made an appointment on 12/21 to have a trailer hitch installed on the morning of 12/28 at 8AM. Walked in right before 8AM the morning of the 28th and was told that the installer doesn't arrive until between 8:45 and 9AM. Why then would you make an appointment for 8AM? I returned at 9AM to talk directly to Christopher **, the General Manager, who told me the part hadn't arrived. Why wouldn't the guy I spoke to earlier tell me that? The part was scheduled to arrive later that afternoon. When I asked if someone could install it the next morning, Christopher told me yes and that he has someone in as early as 7AM. I then asked if an installer would be in at 7AM because I was told an installer would be here this morning at 8AM and was not. Christopher responded in a very sarcastic tone "Well, tomorrow is a different day". That's when I decided to cancel the order and never deal with this company again.

I attempted to rent a U-Haul and the experience was extremely poor. I did everything that I was told through the application but I had no access to the keys so I contacted the representative that night and they told me they would call me back to assist and they never did. The reservation was cancelled and was told that I would get a full refund but they only refunded me half of what I was charge. I called back again and they said they were going to process the refund again and y’all never did. Now I’m being told that half of what I’m only suppose. I transferred to a voicemail of Earl, account manager. I’m extremely upset that I had to waste time to handle this issue when I spent 3 hours in the dark that night trying to get a service and that never happened.

Worst moving experience ever! Used U-Haul to do a coast to coast move and was given the worst truck possible. Truck would not got over 60, I had to keep heat on blast due to door not sealing so there was a constant breeze that felt like and sounded like a wind tunnel. Took 3 hours to get U-Haul at pickup so rushed away without checking contract which said gas was on full (it was not) so upon returning was told I would be charged 112.00. Ended up having 142.00 directly taken out of my account despite me being in the process of disputing the fuel amount.

2 times I had issues with u-haul. 1st one I got diverted 30 minutes out of my way to another location. 2nd one to tell me there wasn't any trailers in my area and I would have to drive 1+hour to get the trailer I need. Both calls happen THE DAY BEFORE! U-haul has to understand those that are moving are busy and getting a call 1 day before the move is uncalled for and bad customer service. U-haul does not have any type of inventory system connected to their customer ordering. So when you make a reservation, it doesn't mean squat. You need to call the place you are wanting to get the trailer. U-haul: Please improve your reservation system. Why let customer order on the site when you cannot guarantee availability.

Moved from California to Texas. Upsized vehicles during moving process, left paperwork, documents in personal zipper closing folder of no value to anyone in truck cab. The employees of U-Haul search these trucks very carefully, and I cannot believe they would not even keep this item. The one time I leave an item of no value and gets tossed aside. Be careful to check, since the employees do not seem to empathize with the situation.

I reserved a U-Haul at my nearby location for a day in December. A week before my move date, I received a text and email that the pickup location was now miles away and noticed that U-Haul had the wrong date (6 days before my actual pickup date). I frantically called because we booked 3rd party movers to help us and U-Haul tried to blame me for changing the date. They said they could get a truck on the correct date, and would email me confirmation 24 hours in advance. "So you can't guarantee that the truck will even be in this other location on my move date?" I asked. "No," was the reply. I asked if this is really how they do business and the rep replied yes. I told them I wouldn't be doing business with U-Haul. Moving is stressful enough, but if a huge corporation like U-Haul can't actually confirm truck and location then they have no business making reservations.

Absolutely terrible service! When I stopped in to pick up my U-Haul in the morning, the person at the counter was completely rude and said I had checked in online and would need to figure it out on my phone. She seemed completely put off. I reserved the U-Haul for 8 hours and came back to return the vehicle at 6:30 p.m. at the end of my reservation and my car was locked behind a gate! I had to call U-Haul customer service three different times. They could not get ahold of the people that own this pickup location and therefore U-Haul could do nothing for me.

Dec 2nd I ordered a U-Haul at the Queensway location for pick up (closer to my home) and drop off in Mississauga (closer to my new home). So the night before my move they called me and told me they did not have my truck in stock so I have to go pick it up at the Mississauga location which is out of my way because that is where I'm moving to. So obviously they had to compensate me for that because that was not my fault. Okay so I also ordered two dollies. When I got back home the dollies were not in the truck, so I called and they told me to now drive up to the Queensway location to pick up the dollies and I will be compensated for my personal gas and my time being wasted.

On October 30, I went with my daughter to return a U-Haul truck she had rented in Dallas Texas. The 1-800 number said to return it to some run-down building on the outskirts of town where I live 5 hours away. The guy said that she had extra mileage to pay for??? I paid for it on my credit card-$133. On November 23, I noticed I had 2 more charges from U-Haul, one for $1.77 and one for $3.15, on my pending charges on my credit card. I immediately wrote U-Haul and was told: "Unfortunately, we are not able to discuss a customer's account with a third party as that violate privacy protocols. That person will have to contact us directly to request information on charges on their account."

They got the destination wrong. The truck had no air conditioner. Heat was on all the Time. Couldn't shut it off. They didn't tell me if I brought it back early I wouldn't get the difference back. Service was bad. Not satisfied. Frustrated with my whole trip. Thank you.

My mother rented a truck from U-Haul and paid in advance. The reservation was made in Miami but the truck was to be picked up in Jacksonville. When we picked up the truck we didn't have a dolly so I paid for a $12 dolly with my card and U-Haul charged me for the dolly the full rental of the truck $188.32 and when the truck was returned they charged me $49.73 (I never had a rental with them just a dolly). I still have not received my money back and they were paid twice for the truck once from my mom and from myself. When I spoke with the general manager at the Normandy location in Jacksonville about the 2nd transaction that went through my account he advised it was not his problem.

First, It took an Hr and Half just to rent a 10' box truck with a car transport. The woman behind the counter could not figure out to use her own systems and had to write 2 separate contracts after making multiple phone calls to figure out how. Second, The Truck and transport only made it 28 miles from our destination before it broke down. "Mind you, The truck was a 2017." From here we obviously had to call U-Haul and they dispatched a mechanic to come and take a look. The mechanic was over 80 miles from our location and took 2 1/2 hrs to reach us. Now I spoke on the phone with the mechanic shortly after the phone call with U-Haul and explained that the drive shaft was burnt out and how it broke. Even he said that he did not know why he was being sent out but after he called back U-Haul and explained, they said he still had to go out before they would call for any type of Tow or flatbed.

More than 24 hours after equipment has been returned to U-Haul the $606 hold on my account is still there! This has to be some kind of money making scam that uses unsuspecting customers' money to churn out a profit.

I rented a 6x12 enclosed trailer two months ago for $360. Now less than two months later the same trailer rental from and to the same locations is $822. Talk about gouging the customer! I'm done with U-Haul forever. If this is the way you treat customers, I hope you're out of business soon.

The company clearly doesn't give a rat's **. I went to rent a trailer, and they couldn't find my reservation. But an employee had called just a few hours earlier... TO CONFIRM! Then they quoted me $85 for a one day 29.99 trailer rental. I called U-Haul themselves, the rep on the phone looked at it, couldn't find the problem, said go ahead and rent it, it'll be sorted out on the return. The woman cashier said the printer wasn't working, I made her write out a receipt, THANK GOD I HAD! When I went to get my refund, holy cripes was I given the runaround. The rep on the phone kept throwing out all sorts of figures, all well above the $32 I always pay!

I was forced to pay off my boyfriend's debt in order to rent here. I was paying, it was my rental & my move & the debt was debt he incurred before we met, but I was made guilty by association & forced to pay a cost higher than the cost of my rental. We are not married & I am not responsible for his actions now or before we met. This is absolutely illegal to force me to pay a debt I had nothing to do with & that was not attached to me in any way, other than that I am associated with the debtor. What's next? I'll be jailed for speaking with someone guilty of a crime? Do I not live in America???

Showed up to Wheelz An Dealz in Colorado Springs 15 minutes early. Was informed I was to wait, which is fine but was very rude about it. Waited 15 minutes, went back in and would not help me. Helped 2 other people before me, even though I was there before them. All I needed was help putting my vehicle on a trailer which he did not help. I already paid or I would have left. Moving is already a stressful process and this guy, who is the owner, just makes it tons worse.

I am a bit disappointed with the fuel charge, as the gauge indicated a little above half when I dropped off the truck last night… Add more so, given that I patiently waited over an hour to pick up the truck, due to a system malfunction at the Fargo location. While I am on the matter, perhaps, I should have held onto the truck for those unused allotted days, so to prevent your company from turning around and renting the vehicle (yes, I know it is more likely the vehicle sits on the lot, but the potential is now possible).

My experience w/ U-haul has been horrible. I have spent large sums of $ renting for weeks to be treated badly by those at location when you go to drop off the equipment. They treat you like you have an endless bank acct. and $ is no object. I rented from one place in Jerome, Idaho, and the location ran my debit card behind my back w/out even letting me know ahead of time. I complained to them about it and told them I was not happy with them pulling that stunt. Unknown to me, they put bad comments about me in the system which I found out the next time I went to rent at U-haul as vindication for addressing their behavior. I would not recommend them, as they charge exorbitant rates per mile and have bad customer service.

3 times they reinstalled the electrical harness for the hitch. First time, the wires were literally DANGLING under the car. Second time, after about 6 months, I started to get some fused blown and it took another 4-5 months to figure out why. I literally had to spend half a day to isolate the bigger circuits in the car and then micro test everything. The 3rd time, now my stop lights are staying on all the time. Contacted them by email and certified mail. Nothing.

All my items was stolen including my mother's Urn, all my kids' coats and clothes, everything. I was told it was a mystery and it was not covered. The GM never responded to me, and the manager treated me and my husband as crooks! Never use U-Haul!!!

I rented the truck for about 5 hours to move boxes that were covered with wrapping plastic. The next day I check my email and see a cleaning charge + tax. I immediately called their head office. They were not able to find any notes as the reason of this cleaning charge. Therefore, I was promised a refund. Few hours later, manager by name of Kim emails me that "there was sand in the truck". She says, and requested a picture as a proof that I did not use the truck to move sand. After 6 phone calls and number of emails I received $25 refund without the tax.

Don't use U-Haul! Terrible customer service, they wrongly accused us of damage, which we had pictures to prove wasn't there when we returned the truck, it's been three weeks and they haven't contacted us or returned our money they charged us, pretty sure it's an insurance scam... We are planning to file an official complaint... Don't use U-Haul, we never will again that's for sure.

I reserved, online, a 6' X 12' utility trailer for 08:00 AM Fri. thru the local U-Haul. Upon arrival I discovered they had no such trailer to rent. Only an enclosed unit was available. Since I needed an open trailer I asked where the closest U-Haul that had one was located and was told "I don't know. Call 1-800-Uhaul." I was connected to another U-Haul 65 mi. away and was able to reserve the correct trailer over the phone. After the 1 1/2 hour drive I arrived to find one of the two units they had was rented out to a customer with no reservation and the other unit needed 3 hrs. of repair, and did I want to wait? No further accommodation was offered. I was involved in securing lumber for a project that was now on hold at $50/hour.

I made reservation to pick up truck, when I arrived at the location I was told the truck was not there. I called the main location in the area and was told they neglected to have the truck available for me and I would have to come to the main U-Haul location. It was 6 miles away, but I had no car or any way to get there. I also was on a schedule. I had to walk the six miles and missed my deadline and had to get a motel. There are other rental companies, USE THEM!

I don't think they understand the concept of the "reservation." I reserved a 20' moving truck almost a month in advance. I live in a small mountain town with two U-Haul dealerships. Three days before my move, they call to change my truck size to a 15'. One day before my scheduled move, they call me to change the location to pickup the now 15' truck to a town over 45 miles away - an hour and a half round trip drive. When I called to see why, I was told that some people make reservations 3 months in advance (really?), which still doesn't explain why they accepted my reservation if they were unable to fulfill it. The CEO of this company should take his multi-million dollar parachute and resign/retire already. This has to be one of the worst run companies in America. Reviews are absolutely horrible.

I had a hitch installed and within weeks it began rusting. Since I did not pay the $5 warranty U-Haul refused to do anything about it. The guy from U-Haul actually told me I must have backed into something! The day the hitch was installed my son was in an life threatening accident so instead of going on vacation I spent two weeks straight in the hospital caring for my son and then two months caring for him at home. My car was driven very minimal and there is absolutely no way I backed into something. If U-Haul was a reputable company they should have repair or replaced the hitch. I will not do business with this company in the future.

Just wanted to let people know of my latest experience with U-Haul. I want to start by saying over the past 3 years I have rented a truck from U-Haul 6 times. I have always had good service until my last move. Which happens to be the biggest one. I rented a truck in Tennessee to move to Florida, had people fly from Florida just to help with the drive. We get just south of Chattanooga and the truck makes a loud pop and dies in the middle of a very busy interstate. We get the truck to the shoulder of the interstate and contact U-Haul. I was told I would receive a call from the repair guy within 30 minutes. We sit for an hour with no phone call, so I call them back and sit on hold.

Back in August my husband and kids had a hitch put on our 2011 Kia Sportage. This was done at the 451 Sunrise Hwy West Babylon NY location. Not only did they not check the work of a new employee, they put the lines around my fuel lines, my muffler and they almost set my car on fire. The trailer they game my disabled husband the lights did not work the entire way down to Florida. They had been flickering, going out. When he arrived here in the Florida the U-Haul was beside themselves saying they never saw such a mess in all the time they have worked at U-Haul... All hitches are to be inspected and this place did not do so. An 18 hour trip turned in 28 hours, and my husband almost ran out of medication because they failed to have someone do their job correctly.

I scheduled an appointment to have a hitch receiver installed on my car. I chose the earliest available date on their website, it accepted and charged me right away. The day before the installation I received a call from the location saying that it's not available yet. They rescheduled it and the day before the installation I received another call saying that it's still unavailable. This same thing repeated 5 times. It's been almost month and I'm still waiting. Customer service has no clue. They keep telling me that it's available but the location says the opposite. I had to cancel my vacation after rescheduling 3 times. Worst customer service experience in my life.

Well I am disabled. I let U-Haul know that I needed a 20 ft truck one way. U-Haul told me that the place that I was going didnt have storage but they had storage 30 miles away. I get to the unit. It was half the size of the truck and I didnt get my truck on time from U-Haul because of the outdated computers and the storage place was closed. I was given extra miles but not some monies back because they broke my contract when I couldnt get my truck on time. I think they set me up so they could overcharge me. Then I turn my truck in on time and they want to say I kept it an extra day, bad business. I called for someone to help me and all I got from U-Haul customer services was disconnected or transferred then disconnected. Now they are threatening me with a 143.00 bill which has no merits. Then I never got my receipt after paying them 175.00 dollars off my debit card which it took the monies but couldnt print out me a receipt.

I made my reservation online August 9th, and used a credit card to secure it. My move was scheduled for August 26th so I assumed that was far enough in advance. I received a call 2 days before the move to tell me they did not have the 26' truck I requested and would give me a 16' truck. Things only got worse from there. What I've discovered is that the customer service model seems to be "take as long as possible to respond, and only respond with 1-2 sentence emails". It's absolutely amazing how many hoops you need to jump through to get half answers. I will absolutely never use this company again, and I want to make sure no one else has to go through all of the mess I'm still going through with this company.

I ordered a flat panel TV box online because I was moving. I paid with my credit card (which has a substantial amount of money on it), and the website gave me a "declined" error message. On the other hand, the credit card app said the purchase was approved, then reversed. I (being silly) tried again three times: each time, declined. The credit card app again said the purchases were approved, then reversed. Given up on the credit card, I completed the purchase with my debit card.

This has got to be the worst. I will never rent from U-Haul period. The customer service rep BARBARA at U-Haul of the 1800 was the rudest lady ever and once she confirmed my location has changed from my original location for pickup the lady Stephanie 770-954-0369 from Locust Grove GA location was even more rude. I will not pay these losers my money. I will go to Home Depot.

I spent nearly an entire day yesterday trying to make a reservation for a 10' truck rental Friday Sept. 1 at 10 AM. The website continued to tell me 4:45 PM pick-up even when I chose alternate locations, one way vs RT, etc. Finally I called for support, after over 15 minutes on hold, I spoke to a friendly and helpful representative from the Arizona office who offered me a one way rental because I had to drive 200 miles RT and explained that it didn't matter if I returned it to the same pick-up location but it would work out less expensive for me since I had so many problems trying to reserve a truck. Tonight at 4:20 PM I get a text that my truck will be available at 7 PM on the day that I am supposed to move things, the business that I am picking up from is a 2 hour drive away and closes at 4 PM... Do you see how that doesn't work?

I rented a truck last year from Uhaul and am just now getting around to writing a review about them because that is how bad they are. These types of experiences stick in your mind and anger you continually every time you think about them afterwards. I will NEVER use Uhaul again. They have lost my business forever basically over $30. I dropped my truck off after hours the night before and they did not check it in until after the additional day's deadline the next day so they tried to charge me for an additional day. I had to haggle with them over the phone to get that corrected. Then when I tried to pay my balance due in store with cash, they had no one available to take payment at the first store, so I stopped by a second store where the woman told me that she could not find my reservation number and that there was nothing she could do to help me.

I went to the U-Haul facility located in Hopewell, Virginia to rent an auto transport trailer. The rep at the facility quoted me a price of $329 since I was dropping the trailer off in Oklahoma. When I committed to reserve the transporter, the rental fee came up to $576 and the rep said her hands were tied and referred me to U-haul customer service for an adjustment for the misquote. I contacted U-haul customer service and explained the situation hoping to get a satisfactory response.

On Friday Aug 25 I made a reservation for a Car Dolly at the Old US 33 U-Haul location for Saturday 26 pickup. When I got there they said they don't have any available until Monday the 28th. When I arrived for the pickup they said they don't have any reservation but my name was in the computer. The 2 agents kept conferring back and forth until finally they found it. They said there were computer problems... Not my problem as I was running against a dead line. A sign inside the store says guaranteed reservation, "right equipment, right location, right on time." That definitely was not my case. I think I deserve the $50.00. It sure was not the terms we had originally agreed to. I will never go back there for any future rentals.

Reserved 2 weeks in advance. Confirmed day before. Went to pick up equipment. Not there. Were sent to two other locations before getting equipment. Did not go over any paperwork. Wrong car dolly and pulled front bumper cover off car. U-Haul refused to do anything. Half way on a 700 mile move, engine blows in 26 ft truck. Left along highway with two kids, my diabetic mother and three dogs in temperatures over 90 for over two hours. Finally towed to a location but wrong one. Stayed in motel, everything we own in U-Haul, and was to have a group of movers next morning to do a U-Haul to U-Haul transfer. Location was not set up for this type of transfer and they sent two guys to do this job instead of the four that they were to send.

I moved to a small town that only has U-Haul. I rented Penske from my old town, drove up, unloaded, drove back, and then drove my car to my new home instead of renting U-Haul one-way because Penske charged half as much for twice as many miles, but I reserved a cargo van through U-Haul to get the rest of my stuff. It would cost more, but I would only need to make one trip. I reserved the van at noon, wanting to pick it up at 4pm, but the site reset several times, and my 4pm kept changing to 5pm, which was when that location closed. I finally got my reservation, but when I went to pick it up, I was told they had never had vans, not once in all of the years they were open. The lady tried to rent me a 10' truck for the van price, but the system would not let her, and kept giving her other problems because I reserved one vehicle, but she could not give it to me.

As if not enough increasing rate per mile up from 70 cents to $1.09 for Friday and Saturday. They scam you for extra gas payments. They scamming us for extra gas money. Is to claim the Truck is under 7/8th so pay 10.00 more! Trucks do not have 7/8th marks only quarters. And the scam is they park the vans on a slope. That is plain cheating. Putrid smell of scamming.

I rented a car hauler to pull my son's car to Auburn University to start his freshman year. I rented the trailer from Norman, Oklahoma to Auburn Alabama one way.

I wanted to trailer his car so we could all ride together in the RV. We weren't halfway into a 800 mile journey and had a flat tire on the U-Haul car carrier. After looking at the flat tire it was completely bare of tread and the middle had the steel belts showing.

I had reserved a 26 ft U-Haul in preparation for moving within the same state roughly 13 miles away. When I arrived for pick up the location didn't have that size U-Haul, only a 20 ft. I was given the reservation guarantee of $50. Most likely we would have been able to make one trip with the 26 ft U-Haul, instead I ended up having to pay my movers more and pay for more miles as we had to make 2 trips. The movers charged by the hour and it takes a minimum of 30 minutes per way of drive time.

On 8/4/2017 l made and paid for a reservation with U-Haul of Bandbox Music in Lakeport CA, for a 15' Uhaul truck. l heard nothing from them until the day before l was to move on the 17th of August. On this date a Uhaul representative from Bandbox Music called just 24 hours before l was due to pickup my "reserved truck" to say they could not obtain a 15' truck and offered a 10' truck in its stead. I explained to them that a 10' truck was too small and they offered to attach a trailer at no additional charge. I explained to them why that wouldn't work for me and was basically met with "that's all we can do". A call to Uhaul main office resulted in the same response and when l said l wanted a refund plus the promised $50 that Uhaul clearly offered on its reservation agreement or l had no alternative but to take them to court l was told, "Quit threatening us or l'll hang up"!

When you call and reserve a rental truck, make sure you call another company and also reserve a truck. According to the rental agent a truck was available for me to rent tomorrow. This afternoon at 4 pm, the truck is no longer available. However, a much larger truck at a much larger price is available. Or, if you want, you could wait to move overnight Saturday as the truck is available overnight! Will NEVER call U-HAUL again. Carry on my back first!

I relocated from Arizona back to Chicago. On 7/18/2017, I called this ** place to request a Ubox. I was told that I could go to the location and a box would be available for me. Upon arrival there was no box and everyone was confused as to why I would be asking for a box. I was scheduled to fly out only a few hours after attempting to load my box (which was not available). I had my sons with me to load the box. Because nothing was available, I had to pay for movers 125$ that was not in the budget. The manager of the store suggested that I contact a supervisor at 800GoUhaul. THAT HAS BEEN A NIGHTMARE!!! No one ever calls back, or emails or anything.

I made a reservation 10 days in advance. Less than 24 hours before my move, they emailed me and changed the pickup time and location. When I called to complain the managers were rude and surly, and they didn't understand why I was even calling. Apparently a "reservation" with U-haul means nothing. Needless to say I had to change all of my plans at the last minute. If I had been told that reserving early meant nothing, I would have gone somewhere else. Horrible experience!

Please do not use Moving Help through U-Haul. They damage your belongings and do not allow for claims. If you ask about making a claim on your damaged personal property, then the company (i-move) notifies you that they will sue you. U-Haul Moving Help uses non-insured, non-bonded movers. I purchased insurance through U-Haul and they said that it does not include damages done by the movers. Lesson learned. Do not try to save $100 or more by doing a cheap move. I did not save any money because it costs me $500 to fix my damaged furniture. There is no customer service either.

I reserved a truck through a reservation with my old roommate. Since I wasn't comfortable with driving the truck, I put down my credit card information and my roommate's license number. My roommate neglected to tell me that he owes over $2000 to U-Haul, so they denied us from renting the truck. I tried to do it by myself, but now because I'm associated with my old roommate (whom I don't even speak to anymore), they have banned me from renting from them ever again unless I pay down HIS fines.

I am filing a legal complaint with the Minnesota attorney general. I am waiting on a refund in the amount of $1295.38 since U-Haul cancelled my reservation and they debited my checking account. I was due to relocate from Minneapolis to Albuquerque on Sunday, July 30, 2017. My reservation was made eight weeks prior. They didn't have a truck for me three days prior. On Saturday, July 29 I was summoned to the pickup location informing me a truck was ready. I had to arrive within 30 minutes since they were closing in a half hour. I took a Lyft to the store. When I arrived they informed me they lost or misplaced the key. They did not attempt to have a new key made from a master key. Meanwhile they had run my debit card charging my account. I never got the truck. They told me to return the next day at 9 am to get a truck. On that next day the line was out the door. The counter help made me wait in the line for two hours, always saying "wait a sec."

We scheduled their smallest truck for a small easy move on U-Haul.com, and then immediately logged in and carefully changed just the day of pick-up, for a week later (with no other changes). 24 hours before our scheduled pick-up we got an email with a location change, truck size upgrade and a 1.5 hour pick-up delay. The dealer at the pick-up location clicked the 'charge for up-grade' button on his computer screen and we were charged (also paid more for gas) for the upgrade. When we dropped off the truck (one way rental) we were told what happened and that we would have to call 1-800-Go-Uhaul to be credited. BUT, 1-800-Go-Uhaul (after 15 min. on hold with spam messaging) would not talk to me or discuss the contract, because I was the wife. My husband (whose name was on the contract) had to call in and discuss what the drop-off location dealer told us happened. Then he was told he'd get a response within 5 days.

First off they never answer their phone, nor their email complaints. Rented 2 furniture dollies and furniture pads which I never received nor given credit back for this. The truck had a leak in the roof which destroyed some of my contents and stained my mattress & box spring. Rented a auto transport for my car which the 16' foot truck was not powerful enough to tow it, gave it back to them within 20 minutes because it was impossible to move 650 miles pulling this car. They never refunded me a dime of its use. Wasted $281.00, also they ended up charging me $5.00 more on my credit card which they have not explained what this is for since I put in more gas than I should have in the end and went 90 miles under the allowed amount. BUT they WILL NOT answer their phone. On hold over 30 mins. No one answers their customer service phone.

I have recently rented a 26' U-Haul truck to complete part of my move from Boise, ID to Temecula, CA. Upon returning the vehicle, I had several concerns about my trip and the quality of the vehicle I was driving. One of the employees forwarded me to the managers of the location, but they were out to lunch at the time. I have made several attempts at contacting a manager at the return location including leaving messages with their employees, on voicemail, and even returning to the location... each of them unsuccessful. Nearly two weeks later I have yet to receive the courtesy of a returned phone call, which is why I am now contacting you. I have previously written a well-crafted email with the details of my journey in the Uhaul I was issued, but that draft was inadvertently deleted, so don't mind if I get straight to the point. Here are my concerns with the truck I was issued.

I rented a U-Haul truck on 6-27-17. I used it one way. They gave me 111 miles allowance. I used 83 miles. About a week later I get an email stating that I went over by 200+ miles. I disputed it and was refunded the money on 7-4-17. On 7-15-17, U-Haul took 74 cents out of my account (that's because that is all I had available). Today 7-26-17, they took out $40.94, again that's all I had available. I called and spoke with someone and they are re-opening my claim. I don't see how they can refund me and then take it back. Now I am flat broke until they refund me again. I will NEVER use this worthless company again.

Set up.. check. Payment... check. Delivery... never happened. Absolutely, hands down the worst customer service ever. No one calls back, no one writes back and the 4 pods still haven't been delivered after 2 months. Fool me once shame on you U-Haul, fool me twice shame on me... Never Again!!!

U-Haul is a joke they cannot do anything right but rent your equipment that's faulty. The only they care about is your money and how they can take it from you by not providing you with safe and reliable equipment and changing pickup time and location drop off time and location. All they care about is your hard earned dollar. Customer's services is a joke. The whole company should be shut down and all the employees fired. Nothing good about the company. No customer's service no value no professionalism.

Fractured Fibula and Tibia Exiting The Cab of A 26 foot Rental U - Would like to know if other people have made complaints about slipping off the top metal steps while exiting and fracturing fibula and tibia. In good weather... PLEASE let me know because they denied my claim against them.

I booked MovingHelp.com as an adjunct service after reserving a moving trailer through U-Haul. I had set up a MovingHelp moving order with Mark ** (LA area), on the Moving Help website as part of a Uhaul contract. It did not work out because of timing differences. I had a civil email exchange with Mark about that. So I went in and canceled the order on the Moving Help website. There was a checkbox that asked if I wanted to reschedule with someone else. I checked the box. Then there was a text box for comments. I filled that in explaining the scheduling conflict and asked for 1 of 4 other LA area movers.

We rented a U-Haul 26ft truck and car hauler several months before our military move from Alaska to Nebraska. We picked up our U-Haul truck the day of our reservation, and were asked if we wanted to go ahead and grab our car hauler as well. We asked if we could wait until the day of our move (3 days) to pick it up since we didn't need it just yet. The day of our move, 30 minutes before our scheduled time to pick it up, U-Haul called us and said our car hauler was not available and was 4 days out from arriving. Seeing as we didn't have 4 days to wait, my husband had to drive the U-Haul truck and I had to drive my vehicle, adding extra fuel to our expense and 3700+ miles and wear/tear to my vehicle. U-Haul's response? Discounting our truck expense $100. Getting U-Haul to refund the cost of the car hauler we never used has been nearly impossible.

Worst moving experience of my life!!! - and this is my fourth out of state move in the last 5 years. First time I had used U-Haul and I thought it was going to be convenient because they advertised that I could rent a truck and auto transport right down the road from where I lived. I made the reservation a week out and failed to read the fine print (that was on me), that said they could change the pickup location. Two nights before my pickup I receive a call that our pickup location is not down the street, but over an hour away!! I'm very glad that I set aside two days to load up the truck. U-Haul decides to compensate you for this by taking off $50, of which about half was wasted on gas. I was very disappointed and this was inconvenient, but I thought this would be the extent of the problems.

I have never had to deal with the level of dishonesty and unprofessional behavior!! From the reservation process to the pick up location was extremely dissatisfying. I was told the wrong pick up location for starters (Manhattan Kansas) and also quoted a price that included tax and definitely paid way over. So after googling I found the location which was 30 miles out (Junction City KS). Then getting to the location I ran into the problem of the sales associate being unknowledgeable about the entire rental process which resulted in being over charged by $100.00 which by the way 2 weeks later I have not received a refund!! I would not recommend this location to any one using U-Haul!!

For obvious reasons, 3 months in advance I requested a newer truck to drive 2,650 miles across the country. U-Haul Dealer in New Hope gave me an older truck with 115,000 miles that had 2 loose side view mirrors that each made LOUD banging/rattling sounds once I got above 40MPH -- regardless if it was a smooth or bumpy road. The noise was highly annoying. (Even the radio could not hide it!) Picture driving with one person on one side of you quickly hitting a metal pot with a knife nonstop, and the other person on the other side of you quickly hitting a metal pan with a spoon nonstop.

I am wondering if any of those who have published complaints here were contacted by U-Haul with attempt to resolve the issues. I had a hair raising experience with defective equipment. I have had positive experiences with U-Haul but the most recent near deadly scenario has eliminated prospects of my future patronage.

The experience of this company is of inadequacy, incompetence and lack of customer service from top down at all levels. A complete audit should be done. Phone calls not returned. Accounts managed? No. A project management team should audit the company, creating specific department for retention and liens, with authority to make decisions. On site managers should be available during business hours for customers. Invest in the branch employees, training them of the organization hierarchy and which department has what authority. The web's design should be overhauled for payments. A technical support team should be created and available to assist the customers and patrons. All are shareholders in the company. The personal opinion of this company is of inadequacy across the organization. Minus 10 would be the grade.

I purchased a 15' U-Haul from Uhaul.com. Received my email reservation # ** (look it up, it's still there). The reservation was for a 15' u-haul truck, pick up 4/28/17 in Norwich, CT and return 5/2/17 in Colchester, CT (did I mention the woman @ Norwich rental told my husband that we could not bring the truck back there?!) 4 days up to 30 miles. It is clearly stated on my on my reservation emailed to me by U-Haul. Dropping off the U-Haul my husband was informed that we owed an additional $237.92 for 4 days worth of overages. Somehow from point A, the reservation to Point B, the pickup location, the order was changed from 4 days to 1. This cost went from $179.50 to $417.42.

I rented on Sat 7/1 a unit from Ballwin, MO to be returned at 4055 N Broadway st. Chicago, IL. I had 3 days to return it and I went to U-Haul Broadway IL location on 7/2 at 4:00 pm to return it. When I was get to park inside one of the people working outside told me that I couldn't leave it at that location because they didn't have space for it. I parked in the return area (there was enough space for my truck and for several more) and went inside to talk with the manager ** who told me the same. He said I had to go to a different location 4.5 miles away to return it.

I wish there was an option for negative stars because that is what U-Haul as a company and U-haul customer service deserves!!! I ordered a U-Box as I was moving from Ontario to British Columbia. The Box arrived with 3 moving blankets (says it comes with 12) so I had to take time out of my already hectic day to go pick up the ones they forgot to send. After the box was picked up from the Ontario location, they changed the guaranteed delivery date 3 times on me. When I called customer service, it took a week of calling OVER 15 times a day to finally talk to person. Once I did finally get a person on the phone, I was transferred numerous times because no one had any clue about anything!!!

Charged me extra for petrol, charged me extra for mileage. The trip with other companies take about 75-80 $, I end up paying 115 $ U-Haul. Their computers were not working at James Snow Parkway so after waiting for some time I had to give them my credit card information on blank page otherwise I couldn't reach my destination.

I had gone in to reserve a truck at a local garage that rented U-Haul trucks. The lady got the dates mixed up, so when we went to pick up our truck, it was not there and she was not there. Her parents were and they had no idea what was going on! I even showed up 30 minutes early! Those parents tried their best to help us out, but to little avail. Finally they got a hold of their daughter, she made arrangements for us to pick up a truck about 13 miles away!

My husband and I called the U-Haul in Bangor Maine on Summer St to get a hitch put on our car. I called because I wanted to be sure it was in stock as it was over an hour from our cabin. Cell service is sketchy here and I guess they tried to call me and I did not get till arrived there. Well they had no mechanic to do it. So he called other one in town and they couldn't do till following afternoon... It's an hour and a half away in middle of our day. All I know is their customer call center needs to have better communication with stores!!! And if we didn't need this to go to our next spot on our vacation I wouldn't do it. And I guarantee I will not do business with U-Haul again! We called and complained and still waiting for general manager to call. They have less than 4 hours! What a way to spend vacation.

Switched units to a smaller unit... The problems with this place started then. We used the Riverwest location in Milwaukee, WI. We were constantly having billing issues and we constantly given the runaround. We decided to take the autopay off and was billed DAYS later for a storage unit we paid cash for IN the STORE. No help. No matter what numbers you called. Finally speaks to someone in store and the crew remembers the issue we were having and cannot help us either! They were not sure when or if the general manager would be there. The general manager was there when the issue was brought to his attention and told his associate to sign off on it and initial the contract stating it would be taken care of... Fast forward to my account being hit for a large sum of money with NO help from U-Haul, the store or the higher ups... U-Haul was once a top notch company. Oh how times have changed.

I reserved a U-Haul 15 cube van for my families' move May 8 2017, for June 30 2017. I confirmed it June 27. On June 29 2017 day before our move at 630 pm I was called to let me know that it was not available for my move the next morning. They called after hours so no arrangement could be made with another rental. Their customer service was very rude and didn't care how it affected my family. I would never ever consider them for another rental and will let anyone willing to listen to never use U-Haul ever. Terrible people. With all the U-Hauls I see on the road they couldn't find one for me even with a seven week reservation. Disgusting business practice.

I drove from NC to AL expecting to pick up a truck at 10am at a specific location. In Tuscaloosa, AL. Went to the location, girl was surprised I was there and told me they didn't have any trucks and so she called a different location and they said they had my truck. Drove 20 minutes to a different location to be told I would need to come back at 3:30 to pick up the truck because that is when it would be available. I called the customer service department and they basically told me "that's too bad". How is it ok for U-Haul to change my moving plans without contacting me? I will NEVER use them again!!!! Please be aware that U-Haul will change your plan and they won't care when you complain!!!! This is one of the worst customer service I have ever encountered!

I want to thank ** for being such a wonderful person. I so appreciate your help and consideration. I wish all customer service personnel were like you, **. I would recommend this U-Haul depot (309 Baxley Hwy, Hazlehurst, GA) to everyone. Thanks to ** district manager also. Both are fantastic people. God bless both of you.

We were only 48 minutes out before the brakes locked up and started to smoke. Uhaul was not fit to go on the road. Over 3 and a half hours and still no help. They keep you on hold forever. 45 minutes was the quickest and then they dropped call so another hour on hold. Then the manager of roadside assistance said we had to wait for their mechanic to tell them what we already know. But she said they have to follow protocol. And now it is almost dark and still nothing! This is the worst experience ever!!! No help ever!

I have been very unlucky these days. I rented a truck for my moving. Dropped it off on time. I was wrongly charged for 2 days instead of 1 day. I had to battle, struggle and spend hours and hours on the phone during 4 consecutive days with at least 4 different persons just to get the mistake being fixed and then hours again on the phone to get reimbursed of the fees wrongly charged. Like they couldn't get me refund when they admitted that I was wrongly charged, no, I had to call again and battle again. For sure they wanted my money. So I am just asking, was it a mistake or was it a way of doing business to wrongly charge customers and keep the money hostage until we just give up? Thanks for trying to clarify it.

I don't have a positive thing to say about U-Haul, and would NEVER use them again. Their self-checkout is a joke. Locked me out, so I called customer service. After 47 minutes someone picked me up. After explaining the problem the rep said she was placing me on hold and disconnected. She had my account pulled up, but didn't bother to call me back. I called back waiting 54 minutes this time to talk to the next customer service rep who was the ditziest person I've ever spoken to. She told me my account was reset. I got off the phone and attempted to log in. Nope, she didn't fix anything.

Made a reservation for a truck, went to go pick it up and was told there were no trucks that size AT ALL left in Northern VA. Had to go up to NE D.C. to get it the next day. The person who works at the Cascades Pkwy in Sterling, VA location was unbelievably rude and clearly doesn't care to help customers with anything. U-Haul screwed me out of a day of moving. Last time I use them and I will never recommend to anyone that they use them. Ever.

My husband and I rented a truck for a 24 hour time span. We are closing on a house Friday morning and rented a truck for noon Friday to noon Saturday. We have 2 small kids so we knew moving in one day might be impossible so rented the extra time. I was called the day before we were to pick up the truck (they left a message) saying that we can not have the truck for 24 hours, they need the truck back by 9am Saturday morning because they have someone else who needs the truck! I am sorry but doesn't a reservation guarantee you the day and time - it's not like we just walked in?!?!

Last month I made a reservation to rent a 26 ft U-Haul and auto transport, the location 5 miles from my house since I would have to walk. My reservation has been bounced around to several location ranging from 50 miles away to over 100. Yesterday I made another reservation, to pick up a 20 ft truck on the 29th of June in Parachute, Co 5 miles from my house. I was assured the truck would be there (the U-haul agent in Parachute is not at fault).

Confirmed and reserved tow Trailer for a move. The day before wham all plans are set they text me saying the trailer pickup is in another state? Almost two hours away from original pickup. Customer service was just as bad and staffed with incompetent inner city idiots. Avoid this company at all costs now that they are run by the lowest caliber idiots.

My husband and I rented a truck to move a piano along with a table and chairs. We were told to pick up our truck in Perry, Ga. I called to verify the truck was ready and the guy in Perry said yes. Not 5 minutes later U-Haul calls and says the truck isn't at the Perry location. We now can only get a bigger truck (that we don't need) at another location in Macon. Macon is about 30-40 minutes away from Perry so now we are traveling way more than we intended as well. We get to the location in Macon and guess what? It's not even open and there are no trucks in sight. We call to let U-Haul know the situation to be transferred to someone in Birmingham Alabama who says they cannot help us and sends us back to the original number. Then we end up in north Macon and finally pick up a truck 3.5 hours later.

When we went to pick up our U-Haul, the manager showed up 35 minutes late to open the store. We had movers already in-route. No apology from the manager, no explanation. Very unprofessional. But the truck and U-Haul products were fine. But how dare you actively promote and put false reviews regarding movinghelp.com!!! You even promote it on your trucks! I wish I'd read the reviews before booking movers through U-Haul's website, because the problems you have, result in ZERO ownership from U-Haul. Despite the fact that they actively push this "business" on you - DO NOT BOOK MOVERS THROUGH U-HAUL. Our "load" movers showed up so hungover, they had to leave 40 minutes into the job to "go to the store". Because they worked so slow, my husband had to leave to get to the storage unit in another town before they closed.

I was suggested the wrong size vehicle which turned my move into 2 days. I moved from NJ to DE and the truck wasn't driving correctly as if the transmission was bad. They advised me to exchange it another location that was 22 minutes away from my home. One of the reps disconnected the line on me after I asked for the copy of my call. She specifically said, "No, I'm not doing it". I later on spoke with a John in the "corporate office" that was also very rude by cutting me off and refused to give me his manager's email and provided me with just a 1800 number. I won't ever do business with U-Haul and will tell everyone I know to not as well. I explained that I had to pay to stay an extra night at my old home and he replied with "Well that's your circumstances". Unbelievable!!! Never again!

I called ahead and was told "yes we have three here." Drove 40 miles to get there, paid for it and then none on lot! Then it took an hour to get the money refunded to charge card. I was not the only person that day to be dissatisfied. Someone else had reserved one three weeks before, headed for California the next day was very dissatisfied.

On May 2nd 2017 I reserved a 26 foot U-Haul truck online for June 10 at 9am. 2 weeks later I called U-Haul to confirm the time, date, and truck size and I paid for the rental in full over the phone and I was assured that a truck would be available for me. June 9th at 11am (22 hours before my pick up time) I received a text message telling me there was no truck available.

I recently rented a cargo van for a local move. I tried to use a debit card that I'd used for several purchases and was told by the representative that they could not use that card without even attempting to run it. I gave another card, but ask them not to charge that card. When I returned the truck I was advised that they had ran my card which overdrew my account. When I tried to resolve the issue in person I was told I needed to contact a manager. When I called customer service, I was told that by giving the card I authorized them to use it. I made several attempts to speak to a manager and was bounced around like a ball and hung up on several times. I have never had such horrible customer service and I will never use their service again.

My daughter rented a U-Haul trailer on Saturday, June 17, 2017, to tow items from Las Vegas to Grand Junction, Colorado. On Sunday, June 18, 2017, the trailer had a blow out... with NO SPARE TIRE, which, by the way, she was told had a spare tire. She was stranded with 2 small children near Beaver, Colorado. U-Haul roadside service was extremely busy, no doubt due to similar type service with other customers. They waited a couple hours for assistance, in the June summer heat. Now I ask you, who in their right mind would rent trailers with NO SPARE TIRE? It's inconceivable to me. We are telling all our friends and family to choose Penske for trailer needs. Very sad for a company we USED TO BE ABLE TO TRUST WITH GOOD SERVICE AND SAFETY!

On May 23rd I had a hitch and wiring installed on my van. I asked for a 7 round and a 4 flat was used instead. They also broke off 2 bolts on my van and didn't tell me. When we looked under the van they asked why we did that. I filed a complaint and spoke to the GM who was extremely rude, disrespectful, and yelling at me. I finally recorded part of the conversation. He said that his install guy broke them when trying to get them off my van and that he was the only one who would be fixing them. I did not feel comfortable with him doing the work nor did I feel safe dealing with the GM anymore. I told him I would file another complaint and he told me "Don't threaten me!" He refunded my installation fee and I filed another complaint on the way home.

Disaster waiting to happen, everything went wrong from the beginning, they didn't even spell my last name correctly, so now I have created an account w/ Moving Helpers to try & send a message for the refund. They aren't recognizing me in the database. States no jobs. Have tried numerous times on the telephone, they don't pick up, the recording refers you to their email address, states it will be faster, you fill out your info to create an account & I'm on a loop, they don't recognize my name. Sent an email with contact info & referencing the misspelling of my name, still have not received a reply. My cancellation was dated 06/05/2017, today's date is 06/22/2017.

I rented a U-Haul trailer at the Chevron gas station on Pony Express in Pollock Pines... I went to return the trailer and was in the market to finalize the return... The guy at the counter started my return process, then customers came in to buy gas, cigarettes or whatever and he told me to step aside so that he can help them... I did... He continued on my return... More customers came in and he continually told me to step aside to help them... After 1/2 hour and approximately 22 customers that on/off kept coming in I told him that I've been waiting for him to finalize my return... He said that HIS customers for his store are his priority and that U-Haul customers are 2nd. I told him that I'm a paying customer as well and he should finish up with me. A customer in line flipped him off because of the way he was treating me and the customer told me "good Luck"... He still wouldn't finish my return.

On Saturday 06/17 I rented a truck and I'm not happy with the service. The lady that was in charge of the rental place was rude! The gas in the truck was different than what she say it was. The truck was dirty and the lady never went outside and check with my husband and I the truck or nothing she just say. The truck number is on the key. So my husband and I went and check the truck to make sure everything was how she told us but after checking everything my husband and I went back to the office to let her know how the truck and gas was and to our surprise she was already closing the store and it was only 10:20 AM. It was such a bad experience.

We were scheduled to pick up a 20 ft. truck, 2 dollies and 2 packs of moving blankets today from the S. Florida Ave. store in Lakeland. We show up to find the location only to find they do not have the equipment we asked for, only the truck but, was told to drive to another location to pick up the equipment. Keep in mind, we are paying $0.99 per mile but now we have to go out of our way to pick up equipment. The customer service on the 800 number was horrible! They offered no solution, wouldn't take the equipment off the bill, wouldn't credit mileage and was very rude. We rent trucks and trailers on a monthly basis, I will NOT use U-Haul anymore.

I scheduled a 15' truck a few weeks ago. I was allowed to select a location for pick-up which was a few miles from my home. The day prior to the rental I get a phone call from another U-Haul location. They tell me that U-Haul has the right to change your pickup location. The new location is across the valley and at 4pm the traffic is horrible.

We picked up out U-Haul in Emporia, Kansas. It was dirty inside and out and smelly. We had to clean it up so we could stand to ride in it for 1500 miles. Also the front end was out of alignment and didn't hold the road well, for 1500 miles. It was so loud when we were driving we had to yell to hear each other. My husband wanted to rent U-Haul as he said they had better trucks! Not so!

I rented a trailer from the Newnan, GA location on Bullsboro Blvd (hw 34)... Christopher ** was the rep who installed the wiring kit. I paid $200 for trailer and harness kit. It was put on incorrectly causing my battery to be drained and have to get 20 jumps on my way back home in Burlington KY. I eventually made it home where I had the U-Haul in Elsmere KY replaced the harness correctly. However, the damage was already done. I called and submitted information but never heard back from corporate. I called and was transferred to the location that installed the wiring kit incorrectly, a man named Christopher **. Chris took no responsibility in the matter and instead said he wasn't helping.

I rented a U-Haul Truck for a recent move, I initially asked to have moving help but cancelled the help at least 2 weeks prior to renting the truck. l thought since I spoke to the moving help person the cancellation was effective. Apparently that is not the case. I was billed for the moving help although this service was never provided.

I needed to pick up a trailer in Santa Rosa for a one way trip to Clovis, CA (245 Miles). I checked a few U-Haul location before I found one that had the trailer I needed. The following morning I drove the 245 miles to Santa Rosa. I had a confirmed reservation for the trailer with a pick-up time of 10:00 AM. A U-Haul representative called me at 9:55 to let me know they did not have the trailer. They did have a "Local" trailer available and told me I would have to return it to Santa Rosa. I told them driving 245 miles to Fresno and then 245 miles back to Santa Rosa, and then returning 245 miles to Fresno was not an acceptable option. About a half hour later they called to tell me I could pick up a trailer in Novato, CA (27 miles away - 54 miles round trip). The person calling was rude and wanted an answer immediately. I was told they had other customers that wanted the trailer. Will never use U-Haul again!

I needed a van to move some things locally over the weekend so I called and was told to come in. I arranged for someone to pick me up and take me there. When I arrived, I was told they didn't have any at that location available, they said the 10 vans out front were all reserved so I would need to go to another city after 8:30 pm that night to get one. My ride took me home and left. Luckily she was nice enough to come back 3 hrs later to take me again. We arrive at a small convenience store that has drunk people and drug deals being made in front of the store. My driver had her child with her but waited on me anyway to go inside. She sat nervously with her doors locked for 30 minutes as the girl inside tried to get the info right but couldn't. After 30 mins. I decided to just leave and try the next day.

It's not worth getting worked up again. Let's just say if you have any other options use them because YOU WILL regret using U-Haul. If you do get to be one of the few who actually gets the services you booked, they will fall way short of what you expected, they will most likely tear up more than they install. They got their last $27 they will ever get from me. Oh, I didn't forget to rate them. They just aren't worth 1/2 a star. If I could leave a minus 5 stars that would be my review. That is for the store in Rock Hill South Carolina just off Chandalese/161. Oh so this site won't let you leave a review if you don't give them a star. So, that is so wrong, on so many levels. Consumer Affairs isn't concerned with the truth in business practices. So, I HAVE TO GIVE them a star just to warn others of their unscrupulous, uncaring, acts. I gave this rating under duress.

On May 10, 2017 I visited the Roseville California U-Haul located on 117 Wills Road, to have a hitch and wiring installed on my 2014 Hyundai Santa Fe Sport. The installation of the hitch, including the wiring took about 3.5 hours. It was my plan to rent a trailer immediately afterwards. Upon hookup of the trailer none of the lights on the trailer worked properly which means the wiring was not installed properly. They ordered new wiring and on the 20th I brought my car in for new wiring. Instead of utilizing the new wiring they opted, based on a faulty assumption just to cut the new wiring and just reinstall the new unit to the previously faulty wiring already done.

My father rented a U-Haul trailer, and I ended up towing it when it detached and caused almost 3k in damage. U-Haul denies the insurance claim to fix it. I AM BEYOND PISSED. We had coverage and they refuse to fix my truck. I WILL NEVER RENT FROM THEM AGAIN. DO NOT RENT FROM THEM!!! Do I even have to give them a star? They do not even deserve a star.

Still having issues from our U-Haul rental. U-Haul feels that it was ok for their dealer (Roger) to send us out in a broken truck (mind you we noticed immediately and told the dealer and he said "don't worry it's nothing"). Brought the truck for gas and then realized it was a lot more serious. Gas was spewing from the tank. Go immediately back to the dealer and are told that we need to call roadside assistance per his area manager (Derrick). Roadside calls service guy who comes over an hour later. Service tech can't get part until Thursday (this was Tuesday). They "find" us a new U-Haul about 20 minutes away at a U-Haul center. We show up at that location to get the new U-Haul and they don't have a one-way available only in town.

Do not rent from U-Haul! We rented a van in April and turned it in with extra miles and days and paid for it. It's been over a month since we used the van but they sent me a notice that I owed for toll citations. They said they wanted 1.00 per toll plus the charge of the toll. I sent a dispute in which I never received a response. A week later the Ace Hardware store we rented from charged my debit card numerous charges of 1.75 with no explanation. I did receive a message from the manager but when I returned the call there was no answer and my call was not returned. I received another message about the tolls in which I sent another dispute with no response again. I had to go to my bank and get a new debit card which cost me 10.00. They will never get another penny from me!

The guy running the front counter at the store we rented from was one of the rudest people I have ever had the joy of encountering. Not only was he pushing customers away before they even said a word. When I went to return the truck I received unwanted attitude from the employee. I recommend that a nicer person should be at the front of the store. I will never use this company's services ever again due to the rudeness of one employee.

Reserved a truck three days prior to the move online... Confirmed the truck was available at a location nearby... At a rate of $40 and .99 per mile which was fine, because the location was around the corner. They call the day before the move and say the location did not have the truck and I had to now travel 32 miles round-trip to another location to get the truck which added another $32 in mileage fees to the final invoice. If the website is not able to accurately tie into availability of the trucks at particular stores then they should stop taking reservations online.

We rented a cargo van online for a one-way trip. It was confirmed. Then we got an email saying we were being given a box truck because they don't do one-way trips for cargo vans (So why were we confirmed?!). We were given some BS excuse about the computers not being able to understand that cargo vans can only be returned to the same location. Then we were told the track was not available at our pick-up location and we had to drive 1/2 hour to pick it up. Never again!

What started out to be an ok experienced ended up being the worse. Two weeks after I rented the UHAUL my account was charged an additional $60. The rep could not tell me why as she did not have access to certain screens, unprofessional. So now I have to wait 3-5 business days for a call back from a complaint. I had to return it to a different location because we were detoured by police and couldn't get to the location designated for drop off. I called immediately and explained this and was told I wouldn't be charged by the rep and everything is documented and recorded but I was still charged. The rep I spoke with tonight confirmed seeing my notes. I don't recommend Uhaul for anyone.

Said Rental Agreement is null and void. The drop off point selected by you is farther away by 60 miles round trip by the next closest stop. This action by you is clearly padding the bill unnecessarily. Drop-off on the contract was the city of Van Horn, TX, a closer city with a U-Haul location is Sierra Blanca, TX, 66.6 miles closer. Their intent is the clear and deciding factor, they wanted to increase the contract price, therefore their profit without regard to the fact they increased my time and out of pocket expense with no corresponding increase in value to me. This is fraud, a deliberate deception to secure unfair or unlawful gain. And after dropping off the letter, they billed my account for additional charges. Because you did not have a 2⅜ ball in stock your attempt to sell me a 2⅛ does not sit well with me. You clearly do not care about your client's welfare, which seems to be the U-Haul way, sad.

Had reserved a 10 foot U-Haul truck for a long distance move. Received text the day before confirming my reservation for the next day. Go there -- and there's no truck. No one at the dealer (Greenoaks Plaza U-Haul in Starkville MS), much seems to care (they are too busy selling money orders and cashing checks. They say they will call me in a hour.

We rented a 15 foot truck with an auto transport from Fort Lauderdale, FL to Gainesville, FL. The day of the pick up an email was sent instead of a phone call, that the pickup location was changed. We drove to the Fort Lauderdale location only to then be told the pickup location was changed to a Pompano Beach location. This of course delayed the start of our move... Later that day, we received a call to confirm the drop off location and were told that the truck was already rented out for the next morning so we needed to have it returned by then, instead of the 3 days we had the truck rented for. This lead to my son driving with his 3 year old daughter late into the evening hours on the highway.

I rented a 5x9 trailer with ramp from U-Haul in Albuquerque to be picked up on Friday May 26th. Upon arrival, they hooked up the trailer to my truck which has a full tow package. At this time the "manager" come in and states I had to buy an adapter or I could not leave with the trailer. My card had already been charged for rental at this point and I was on a schedule. The adapter was $14 and that's not the point. The issue is I was not told I had to have a 4 pin flat, not a regular 7 pin that my truck has. The website lists as "recommended" along with tape and boxes. I asked if he could help with price or had a loaner and was told no, I "had to buy" and could not return "used product". I called the 800 number to file a complaint and was told 72 hrs to get a callback. 4 days later no call. I followed up and was told that the "corporate resolution mgr" had closed the complaint and would not be calling me. Renter beware!

We rented a trailer to transport a small car from Lethbridge Ab to Kelowna BC. I reserved one online 1 week prior to the date needed, May 4th. As there are 3 locations in Lethbridge I didn't even think that one of them wouldn't have an open flat deck trailer. Luckily, I follow up on everything 2 days before, so I discovered that none of them had, or would have, a trailer for May 4th, 2017 pickup. The Head Office gave us 2 choices to pick up a trailer - Great Falls Montana or Red Deer Alberta!! Seriously??? My husband grudgingly agreed to drive the 2 hours to Red Deer, but the Head Office assured him that we would get a trailer. When we arrived at the location, the nice man at the counter told us that our trailer was broken down, on a farm 2 hours away, and that he had reported it to Head Office that morning!! My husband was livid and I was almost in tears, so it was not a comfortable situation.

So, I reserved a 15 ft truck online 5 weeks before our move date. I booked removal guys to help us on the 2 days and thought I was set to go. 24 hrs and 10 minutes before I was due to collect the truck, at 7:21 am on my son's 4th birthday I got a rude and shirty call from U-Haul telling me they'd cancelled my reservation. Apparently, you can't hire a truck from U-Haul, returning to the same depot, for longer than 24 hrs. Who knew?

First time I rented a U-Haul truck I gave a deposit and was told where and when to pick it up. I sch. a crew and took off work to make a move. When I got to the location no truck. I called U-Haul and then said they were sorry but had one 50 miles away so I start the trip to pick up at 2nd location. Got half way there and got a call they did not have a truck and they would give me $50 for my trouble. Well by this time I had way over $50 invested. Had to call Budget for a truck by that time most of the day was gone.

I made a reservation for an auto transport at the Helena location and got a call the day before from them saying they wouldn't have one. This is the height of irresponsibility. I am stuck. I have a car that needs transport and now I have 24 hours to find another one which will probably require driving over a hundred miles to get. A reservation is a commitment. U-Haul doesn't honor its commitments.

My husband and I rented a pickup to go load up and bring home a bed set from 50 miles away and we were told $19.99 + .14 cents a mile. We had it until the next day at noon so we decided to not rush and went to and from our pick up point and ran into town and home again then back to rental location. We filled up the tank to where it was and when I went inside they had already ran my credit card for $109 which I only put on file to hold the rental. The rental advertised is nowhere near what they charge!!! Very disappointed in U-Haul.

Center 2040 Scenic Hwy n, Snellville, GA, 30078. I made an appointment a week in advance to get a hitch installed on my BMW 328 2014 M. I received 2 emails and one text message from the center, confirming that my appointment was at 7 am in the morning. On arrival at the depot, the manager fiercely debated me that my appointment was not for the 05/09 at 7 am. Even after I showed him the emails as well as the text messages, he refused to acknowledge, or work on my car. I was then referred to the first mentioned depot in Snellville. On stopping there, the manager came yelling out at me for "blocking" the way of one of its trucks. I was in a designated parking. I parked my car, discussed my issue, and they agreed to install the hitch on the contract I had with me.

I hardly know where to start. My son is moving across province tomorrow. 2 weeks ago, I booked an appointment to have a trailer hitch installed at the Scarborough, ON, CAN U-haul on May 2nd at 5:30 pm. On the day of the appointment, I received a text reminding me of my appointment on May 10th at 2 pm??? I called immediately to rectify the problem and was told that their records didn't show that I had ever booked for May 2nd. After explaining the situation (moving my son 4 days later) and the necessity for this to be fixed, I was assured that someone would contact me within the hour. 2.5 hours later I was still waiting and called again and was put through to, I think, the regional office? I'm still not sure. I was transferred from person to person about 4 times before a very nice woman came on to placate me, indicating that she would do what she could.

I was moving to Florida from California and decided to reserved a container through U-Haul. I have never used U-Haul for anything other than local moves. On April 3rd I made all the arrangements for drop off and loading of the U-Box. On April 12th it was to dropped off and loaded at my house and then delivered at a U-Haul facility on April 27th. From the beginning the whole process did not go well. The Company who was supposed to drop off and load my U-Box was not able to get in contact with me due to the fact that my email address and phone number were not inputted correctly in the U-Haul system.

The U-Haul location on White Bear Ave. Maplewood, Mn has to be run by complete lying deceiving idiots. I would rather not even rate them as one star but if I put no stars they might think I just forgot. This is the most inept, disgusting operation in the whole world, they sure can screw up one's schedule. I needed a trailer hitch installed to transport some merchandise and I 1st find out that it will be 7 days before they can do it. So, I change my schedule, then 2 days before my appointment they call and tell me that they can't do it that day as they had a technician quit and they are now shorthanded. O.K., makes me mad but these things do happen, they then reschedule me for installation 9 days later.

I think that U-HAUL is ripping their customers off. If you return a rental and there is more gas in the fuel tank than it went out with U-HAUL gives you no kind of credit. Can you imagine the millions of customers they are making a profit off of. However on the flip side if you return your rental and the fuel tank is just a shy short of fuel they over charge you an outrageous amount for the fuel. It's a win win for them either way.