U-Haul Reviews

We rented a truck that was breaking down and stalling out. We called and they had us go all the way back to the rental place and then gave us another truck. We were charged full price, almost missed a deadline and not one apology from the place we rented from! I left them a detailed review and no one ever called me to offer a partial refund or a sincere apology!

Absolutely terrible experience. My employer is relocating my family for work. Reservations say equipment guaranteed. I arrive for pick up and equipment scheduled to pick up isn’t available. I flew from Oregon to Texas to move my family and was told sorry. This left my wife stranded and now homeless in Texas. Repeated attempts to resolve matter and all I get is sorry. No remedy. My employer attempts to help and reserves a car dolley so my wife can tow our car. One day before pick up and I’m being told it’s not available. You’ve got to be kidding. After an aggressive phone call to number provided magically there is one near her. This isn’t over as I’ve lost faith in a company that says it’s a guarantee. I hope to see my wife again.

Uhaul Dilworth Minnesota storage complaint review: Most of the problems I had Uhaul storage at Dilworth MN location surfaced when I arrived to move my items out of storage 2/27 prior to next billing cycle/due date of 2/28. First, I forgot or could not locate my Uhaul disc lock key(s), so I could not enter my storage unit (I think #2335) on 2/27. So I walked on over to the office to get help breaking the lock off. No one was in the office to help me break off lock.

If I could give them a negative ten I would.. Because these guys are unreal. Talk about corporate gangsters.. I got a storage unit in July. They hand me 20 day eviction paperwork August 12. It stipulates my property will be "dsposed of" after those 20 days..instead of the usual hold it a while then auction off my property. No, this inexplicable loophole allows U-Haul to simply discard all of it. Throw away or more likely keep it for themselves. Then I'm put on restricted access only allowing me 30 min daily. If I'm there 31 they call police, which they did 3 times.. Then in early August they charge me an extra $100 cleaning fee which inhibits me from getting it all out into another unit elsewhere. I'm not rich and unfortunately hafta wait until September's monthly deposit to rent elsewhere.. Then they forget how to count to 20 and claim my last day was Aug. 30, and then change it the 31, but law says you begin the count on the day after paperwork is served.

On 3/8/26 I rented a Uhaul truck at the Lapeer MI location. The truck got stuck in mud and I had purchased the road hazard. It took them 2 hours to get to us and another hour to release the truck so we waited 3 hours of time we had help moving. I returned the truck before the 9pm return time at 811 pm the website would not work for me to complete the online information. I text the number that I had been chatting with from uhaul about the road hazard reporting and let them know the truck was returned since I couldn't get into the website. Uhaul wants to charge me a $20 late fee. They will not remove the fee even though all this occurred. The gas was also right where we received it- just below a quarter tank but they charged me a $30 fee plus 11$ in gas. Plan on a lot of extra fees if you use UHaul

I am extremely disappointed with my recent experience. I made a confirmed reservation and was not informed at any point during booking that there was an outstanding balance or E-Alert associated with my account. If that had been communicated upfront, I would have resolved it immediately. Instead, I was told at the pickup location — while on a time-sensitive moving schedule — that I needed to call customer service. Customer service did not answer, and I was unable to reach anyone for assistance. This left me scrambling to find another truck at a different location in another city, which resulted in over $100 in additional mileage costs.

A bottle of urine in the truck I rented. You've got to be kidding. (Yes, I have pictures) Then changed my drop off location after renting and was charged extra money for gas and mileage on top of the location changing. Promised refunds. Nope. Gross.

I gave the manager my exact destination address so mileage could be estimated correctly, but the calculation didn’t account for normal travel needs like gas stops. I was hit with an unexpected $164 overage charge as a result. The total cost ended up being unreasonable, especially for older equipment, and $1.19 per extra mile is excessive. The pricing was not transparent, and the experience was disappointing. I won’t rent from U-Haul again and would not recommend them.

Rarely will you pay what you were actually quoted and reserved. When you go to pickup the rental there is always an additional fee, charge or tax you were Not notified when you made the reservation. It looks like the states Look the other way on these rip offs.

Quoted us a final price of $275 for a one day rental box truck- when my husband picked it up we were charged over $300 immediately. Upon return they stacked on another $300+ in fees. Then 3 months later they said we accumulated a ticket and charged another $100+ without showing us what the ticket was for or proof that we even got one.

I used ubox for my move from Las Vegas to Ocala FL. And I used U-Haul loaders and unloaders. What a disaster. Every piece of my furniture was damaged while being transported by u-haul, and they will not take any responsibly. They told me we take no responsibility for your damage. So, I paid them to take my furniture. Some were new and deliver them back to me in pieces. Never again.

My car was totaled by a U-Haul truck. U-Haul was not helpful at all. I will never use this company in the future. They have terrible customer service. It is sad that they can get away with not being helpful in these situations. It's shameful and should be illegal.

Rented a small truck with 3/4 tank of fuel in it per the gauge and record. Retuned the unit with more fuel than I left with (7/8 tank). When I retuned the truck, was informed I would see the return details in an Email even though I asked for an invoice at that time.. Email received showed 5/8 of a tank OR about 1/4 shortage and was billed their inflated fuel figure for their made up discrepancy. $20.00+.

I made reservations seven days ago for @ 15 ft. truck to be pick up today (Sunday). Two days ago I received a call about the location being closed. I was given another location in the area to pick the truck up at. I went there today and it was closed. I called the main office and was told it was closed but that I could drive to another location that was considerably out of my way. I had recruited help to get this move done. It did not just affect me it affected other people. I did not appreciate the way this was handled.

Reserved a 26' truck, furniture dolly and some pads online for a move. When we got the truck to the highway and went above 50 mph, the truck started to buck and shake like crazy. My father-in-law was driving and had driven many U-Haul trucks before and this has never happened before. As we did not feel safe driving the truck 3+ hours, we immediately turned around and drove it back to the U-Haul location we picked it up at. As soon as we went inside to return the truck due to mechanical issues, Angelina's demeanor and attitude completely changed. Angelina came out to look at the truck and berated us about contacting roadside assistance, which was never mentioned to us prior.

This was the worst experience I have ever had with a company! U-Haul shows how much they do not care about their company. I had a reservation for an auto transport for 9 Nov for 9am. I show up and they did not have one available for me, they said someone came after hours and picked mine up. Mind you I was checking out of my hotel that day at 11am and wanted to be on the road by noon. They said they could do nothing about it but one will will be available at a location 45 minutes away at 1pm. Having no choice I reserve that one.

Want to know how to keep customers happy? Don't rent a truck that has a LEAKING FUEL TANK that we discovered was covered with a silicone patch, then tell the customer it was a known documented issue and to call roadside, leave a customer stranded on the first day for 19 hours with not so much as a bathroom or a way to get food, Uber them to a closed location the next day to be stranded again for another 6 hours, almost sending us to another location that would have been closed when we got there.

On September 21, 2025 I reserved and picked up a U-Haul 15-foot truck at approximately 11:38 AM and returned it the same day at 4:55 PM. I completed the rental and believed the transaction was resolved. After that day I began receiving multiple emailed receipts and billing notices for charges I did not authorize. I received those unauthorized receipts repeatedly over the next six days (multiple separate receipts/emails). I also discovered an unauthorized storage unit/account in my name that I never opened or authorized; I received an email receipt for that storage account and was then told (by email) that if I did not pay it would be sent to collections.

This has been one of the worst experiences we’ve ever had with a company. We will never rent from U-Haul again. We rented a 26’ moving truck to move from Utah to California. Only 300 miles into our trip, two tires blew out due to being worn and unsafe. It happened on a dangerous, winding canyon road — putting our lives at risk. The police had to come to protect us and divert traffic. They even had to call the Department of Transportation and a towing company because the truck couldn’t be left where it was. U-Haul’s roadside assistance was a nightmare. They took hours to respond and argued about paying for the tow because it wasn’t one of their “preferred” companies — even though the police said we had no choice. We were told if we didn’t agree, the truck would be impounded for the weekend. After endless back-and-forth, U-Haul finally allowed us to be towed to the nearest city.

I went to pick up my van rental at U-haul Speed Demon Bloomfield. Went to front desk. She put in my reservation which I did the night before paid as well. She re-did my reservation and took my cc that was declined, 2 cc American Express, declined. Tried over and over. I knew it was their system! She tried for 25 minutes. Finally a man from desk in corner said “We Can’t Help Her“ assuming it was me, that was very rude!! I own a business and if I would never dare treat my clients like that plonka, git did to me. Never again will I use them even if they were the last place in CT. The phone call of apology was not useful. Not acceptable!

I do not see an option of giving 0 stars. Beware of U-Haul being one of the most fraudulent companies you can rent from, no matter how big their name might seem. I would go with Budget or another company. They overcharged me on multiple occasions, instead of the amount we agreed upon, they did not issue receipts on most occasions. They claim to have attempted to contact me and not able to reach me, yet they were able to reach into my bank account for the same amount twice in the same month for over $2,000. Think twice if you plan on using U-Haul, just buckle up for the unpleasant ride.

Unit was overrun by rodents. Ruined my couch, mattress/boxsprings, clothing, and they chewed up the wires for the washer. Management knew and did nothing. Had to use full PPE to empty the unit. The clothes I managed to save had to be washed with disinfectant before I could repack them. I would never recommend this company to anyone.

I never had this problem but with Jimmy Carter people are bad bad, first, you meet them like they wanna kick you out. They wrote the wrong gas meter without verification with me, when I come back they said I signed on contract even I got meter screen shot and left. I called cs. They said will consider it, but those guys on site are dummy, they charge me more money and because I missed my truck keys at the store and come back closed, I have to take the Uhaul truck to my home and come back with more miles. Was bad experience with this branch. I will not recommend U-Haul anymore or deal with them unless I have to.

I ALMOST DIED in a 15' U-Haul truck they rented to me 2 days ago from maintenance issues on this truck!!! The truck was even empty with no load in the box. While driving around a bend, I hear metal rattling and it starts shaking and all of a sudden I lose control of the truck with the back swinging out in the opposite direction of my front wheels, hitting the concrete curb and sends me flying into the opposing lane of traffic. Thank god there was no oncoming traffic or it would have certainly resulted in an even more serious accident, injuries and/or death. As a CDL driver, I had the wherewithal to recover the truck back to the shoulder on the side of the road out of traffic. When I went to inspect what happened, I see that the REAR AXLE and DRIVE SHAFT fell off from under the truck!!!

I ordered 6 moving pods, due to be delivered tomorrow. They were dropped off at the origin and filled and shipped to the local U-haul store here in Vernal, UT. I paid extra to have them delivered to my new house. Only now are they telling me they actually can't deliver all 6 pods. They can deliver 2 at a time, they have to be unloaded while staying on their trailer, and when unloaded, they will pick those up and bring 2 more. How am I supposed to hire a crew to unload, then the next day hire another crew, as they dribble out deliveries?

This experience happened at the beginning of August, 2025. In my experience with U-haul, it is one of the most unresponsive, least customer-oriented corporate citizens I have ever dealt with. They offer a flashy website, promising to cater to all your needs, but their trucks are poorly maintained in some locations, the customer support is horrible, and, on top of that, they offer 'services' like moving help, yet...there is very little opportunity to provide user feedback. When one goes to their site, it's simply 'positive reviews', but my experience was the worst...on many fronts. I hired a moving company, Melanated Helping Hands Mke LLC, but they didn't show up. What's worse, I rented a truck from an overbooked, understaffed, location (20th & State St, Milwaukee, WI), with poorly trained people who had no concept of customer service or organization.

This company is the worst. I reserved a 15 ft truck and a car transport online. Someone calls me the next day to say it would be ready at our local largest U-Haul dealer. I go to pick it up, they have 15 trucks in the lot, they tell me I have to drive 2 hours away to get a truck. When I asked they said "these trucks are for in city use only". Tries to tell me they own all the trucks and can't be used for one way. Is U-Haul out of the one-way moving truck business now?

DO NOT RENT FROM U-HAUL! Trucks are disastrous, terrible brakes, drove 900 miles from NY to Illinois with no AC. The app never works, waited on hold for customer service for hours only to be yelled at. Trucks also don’t have a backup camera, roll down manual windows and everything else like it’s 1980.

Could not have a better experience. I moved from Western Washington to Tennessee this summer and had 3 U-boxes transport my belongings. Before actual transport U-Haul kept them in dry storage for a couple of months for a very reasonable cost. Excellent communications & updates. Drop off, pick up, transport time and delivery, every step done right. I was concerned about delivery down my sloped driveway but by the time I was home the boxes were in the spot I requested and even in a better orientation than I indicated. Would not hesitate to use them again and recommend to family and friends. John **

I rented a U-Haul truck from Kodak TN and was moving to Hedgesville WV. Upon arriving in Hedgesville WV the Kodak TN uhaul informed my wife that the previous rental person left a handgun in the glove compartment box. I went to check and there was a loaded revolver right where my 3 yr old son was sitting. At this point we were extremely upset. If my 3 year old had gotten his hands on it it could have been devastating not to mention crossing over states with strict gun laws cold have made me a felon. We called the Hedgesville WV sheriff's department to come retrieve the firearm.