U-Haul Reviews

Reserved a 26' truck, furniture dolly and some pads online for a move. When we got the truck to the highway and went above 50 mph, the truck started to buck and shake like crazy. My father-in-law was driving and had driven many U-Haul trucks before and this has never happened before. As we did not feel safe driving the truck 3+ hours, we immediately turned around and drove it back to the U-Haul location we picked it up at. As soon as we went inside to return the truck due to mechanical issues, Angelina's demeanor and attitude completely changed. Angelina came out to look at the truck and berated us about contacting roadside assistance, which was never mentioned to us prior.

This was the worst experience I have ever had with a company! U-Haul shows how much they do not care about their company. I had a reservation for an auto transport for 9 Nov for 9am. I show up and they did not have one available for me, they said someone came after hours and picked mine up. Mind you I was checking out of my hotel that day at 11am and wanted to be on the road by noon. They said they could do nothing about it but one will will be available at a location 45 minutes away at 1pm. Having no choice I reserve that one.

Want to know how to keep customers happy? Don't rent a truck that has a LEAKING FUEL TANK that we discovered was covered with a silicone patch, then tell the customer it was a known documented issue and to call roadside, leave a customer stranded on the first day for 19 hours with not so much as a bathroom or a way to get food, Uber them to a closed location the next day to be stranded again for another 6 hours, almost sending us to another location that would have been closed when we got there.

On September 21, 2025 I reserved and picked up a U-Haul 15-foot truck at approximately 11:38 AM and returned it the same day at 4:55 PM. I completed the rental and believed the transaction was resolved. After that day I began receiving multiple emailed receipts and billing notices for charges I did not authorize. I received those unauthorized receipts repeatedly over the next six days (multiple separate receipts/emails). I also discovered an unauthorized storage unit/account in my name that I never opened or authorized; I received an email receipt for that storage account and was then told (by email) that if I did not pay it would be sent to collections.

This has been one of the worst experiences we’ve ever had with a company. We will never rent from U-Haul again. We rented a 26’ moving truck to move from Utah to California. Only 300 miles into our trip, two tires blew out due to being worn and unsafe. It happened on a dangerous, winding canyon road — putting our lives at risk. The police had to come to protect us and divert traffic. They even had to call the Department of Transportation and a towing company because the truck couldn’t be left where it was. U-Haul’s roadside assistance was a nightmare. They took hours to respond and argued about paying for the tow because it wasn’t one of their “preferred” companies — even though the police said we had no choice. We were told if we didn’t agree, the truck would be impounded for the weekend. After endless back-and-forth, U-Haul finally allowed us to be towed to the nearest city.

I went to pick up my van rental at U-haul Speed Demon Bloomfield. Went to front desk. She put in my reservation which I did the night before paid as well. She re-did my reservation and took my cc that was declined, 2 cc American Express, declined. Tried over and over. I knew it was their system! She tried for 25 minutes. Finally a man from desk in corner said “We Can’t Help Her“ assuming it was me, that was very rude!! I own a business and if I would never dare treat my clients like that plonka, git did to me. Never again will I use them even if they were the last place in CT. The phone call of apology was not useful. Not acceptable!

I do not see an option of giving 0 stars. Beware of U-Haul being one of the most fraudulent companies you can rent from, no matter how big their name might seem. I would go with Budget or another company. They overcharged me on multiple occasions, instead of the amount we agreed upon, they did not issue receipts on most occasions. They claim to have attempted to contact me and not able to reach me, yet they were able to reach into my bank account for the same amount twice in the same month for over $2,000. Think twice if you plan on using U-Haul, just buckle up for the unpleasant ride.

Unit was overrun by rodents. Ruined my couch, mattress/boxsprings, clothing, and they chewed up the wires for the washer. Management knew and did nothing. Had to use full PPE to empty the unit. The clothes I managed to save had to be washed with disinfectant before I could repack them. I would never recommend this company to anyone.

I never had this problem but with Jimmy Carter people are bad bad, first, you meet them like they wanna kick you out. They wrote the wrong gas meter without verification with me, when I come back they said I signed on contract even I got meter screen shot and left. I called cs. They said will consider it, but those guys on site are dummy, they charge me more money and because I missed my truck keys at the store and come back closed, I have to take the Uhaul truck to my home and come back with more miles. Was bad experience with this branch. I will not recommend U-Haul anymore or deal with them unless I have to.

I ALMOST DIED in a 15' U-Haul truck they rented to me 2 days ago from maintenance issues on this truck!!! The truck was even empty with no load in the box. While driving around a bend, I hear metal rattling and it starts shaking and all of a sudden I lose control of the truck with the back swinging out in the opposite direction of my front wheels, hitting the concrete curb and sends me flying into the opposing lane of traffic. Thank god there was no oncoming traffic or it would have certainly resulted in an even more serious accident, injuries and/or death. As a CDL driver, I had the wherewithal to recover the truck back to the shoulder on the side of the road out of traffic. When I went to inspect what happened, I see that the REAR AXLE and DRIVE SHAFT fell off from under the truck!!!

I ordered 6 moving pods, due to be delivered tomorrow. They were dropped off at the origin and filled and shipped to the local U-haul store here in Vernal, UT. I paid extra to have them delivered to my new house. Only now are they telling me they actually can't deliver all 6 pods. They can deliver 2 at a time, they have to be unloaded while staying on their trailer, and when unloaded, they will pick those up and bring 2 more. How am I supposed to hire a crew to unload, then the next day hire another crew, as they dribble out deliveries?

This experience happened at the beginning of August, 2025. In my experience with U-haul, it is one of the most unresponsive, least customer-oriented corporate citizens I have ever dealt with. They offer a flashy website, promising to cater to all your needs, but their trucks are poorly maintained in some locations, the customer support is horrible, and, on top of that, they offer 'services' like moving help, yet...there is very little opportunity to provide user feedback. When one goes to their site, it's simply 'positive reviews', but my experience was the worst...on many fronts. I hired a moving company, Melanated Helping Hands Mke LLC, but they didn't show up. What's worse, I rented a truck from an overbooked, understaffed, location (20th & State St, Milwaukee, WI), with poorly trained people who had no concept of customer service or organization.

This company is the worst. I reserved a 15 ft truck and a car transport online. Someone calls me the next day to say it would be ready at our local largest U-Haul dealer. I go to pick it up, they have 15 trucks in the lot, they tell me I have to drive 2 hours away to get a truck. When I asked they said "these trucks are for in city use only". Tries to tell me they own all the trucks and can't be used for one way. Is U-Haul out of the one-way moving truck business now?

DO NOT RENT FROM U-HAUL! Trucks are disastrous, terrible brakes, drove 900 miles from NY to Illinois with no AC. The app never works, waited on hold for customer service for hours only to be yelled at. Trucks also don’t have a backup camera, roll down manual windows and everything else like it’s 1980.

Could not have a better experience. I moved from Western Washington to Tennessee this summer and had 3 U-boxes transport my belongings. Before actual transport U-Haul kept them in dry storage for a couple of months for a very reasonable cost. Excellent communications & updates. Drop off, pick up, transport time and delivery, every step done right. I was concerned about delivery down my sloped driveway but by the time I was home the boxes were in the spot I requested and even in a better orientation than I indicated. Would not hesitate to use them again and recommend to family and friends. John **

I rented a U-Haul truck from Kodak TN and was moving to Hedgesville WV. Upon arriving in Hedgesville WV the Kodak TN uhaul informed my wife that the previous rental person left a handgun in the glove compartment box. I went to check and there was a loaded revolver right where my 3 yr old son was sitting. At this point we were extremely upset. If my 3 year old had gotten his hands on it it could have been devastating not to mention crossing over states with strict gun laws cold have made me a felon. We called the Hedgesville WV sheriff's department to come retrieve the firearm.

A big nightmare from the get-go. I wouldn't even give them 1 star. From picking up the truck to Packers to picking up a car trailer. DON'T DO IT!!! Call another company. And I am a returning customer. NEVER AGAIN! I haven't even left town yet and I am on a timeline. What did they do for me after paying all that money? Waiting to find out.. Not 1 person in their facility was willing to help. Just shut the business down and left. I still don't have my trailer.

So I gotten a U-haul and I returned it the same day. They tell me and have it in their system as I returned so they reached out to me and I told them where it was exactly which was a U-haul dealership, and they refused to check it in, costing me more money.

I rented a car dolly to tow a Chevy Equinox from Defiance Ohio to North Royalton Oh. The arranged pick up location recommended from U Haul was perfect in regard to location and fantastic customer service (Larry's Mobile Repairs) helping in arranging and assuring a safe 140+mile trip. This experience was flawless for a first time car dolly user.

U-Haul continues to stand out for its consistent reliability and strong customer service, especially when compared to other rental companies like Budget. Every time I’ve used U-Haul, I’ve been able to count on my reservation being honored, the equipment being ready, and staff being available to help. Representatives like Tonia go above and beyond to make the process smooth and friendly, which isn’t something I’ve always experienced with other companies.

Searched the website and booked weeks out in advance for a 10-U-haul. Picked my pickup and drop off locations a very specific way to save money for my grandmother during a move. U-haul not only did not meet my expectations for pickup as they tried to send me 25 more miles out of my way to get the U-haul, but they also mentioned I could up my price and get a 20-truck at the original pick up place I scheduled for. Complete defeats what I wanted to order in the first place on the reservation.

When I went to pick up my vehicle, the agent was not able to show me the contract, so I had no way to see the conditions. Later I found that U-Haul charged me for more miles than they said they would. They also charged $30(!!!) for filling my tank (in addition to a high cost for the fuel itself), which I could not anticipate because I could not see the contract. The tank was marked as 1/4 full when I picked up, and was about the same when I returned it; I don't even believe it was lower. And how are you supposed to return it at 1/4? The most likely outcome is you give them gas. This is outrageous. When I complained, U-Haul failed to credit me for the unfair charge and also lied about following up--they promised a follow up, never did, and then lied about it.

Rented a 20’ truck and car trailer to move back to Michigan. Picked everything up and loaded on day 1. Left our house we had just sold at 4:15pm on day 2. Made it just over an hour and truck broke down during rush hour on 495 on the middle of a Northeaster storm. Over the next 6 hours I continued to call, text and use the U-haul app to get the problem fixed and back on the road. What I got was about 10 different agents and 2 managers that all say the same thing and kick the can down the road while I sit in a truck in a windy rain storm with temps about 37 degrees with no heat since the brand new trucks alternator died.

Stay Away from U-HAUL… Unless you want to be cheated and frustrated. Reserved a 10’ Truck for a one-way rental. Did it online a full week before it was needed, and received a “confirmation number”. Less than 24 hrs before pickup, was told that the truck in the location that I had the imaginary “confirmation number” did not have the truck and I would have to pick it from a CLOSED facility via phone app. When I called U-Haul “customer (un)service” to complain, I was told that the “confirmation number” was not an actual…. Confirmation, just a request and I was SOOL. I was also told I would receive a $50 credit and a mileage credit because the ‘closed location’ was on the other side of town and would add 45 min to travel time. Having no time to find another option, I just grabbed my ankles.

I had a reservation for U-Haul in Hillside, NJ, to have a tow hitch installed on May 13th at 9 AM. They called me and told me the installer would start work at noon. I told them that I had to be in Pennsylvania at 1 p.m. to pick up a used trailer I bought. They said they would check other places around my area, and my choices were Newark or East Orange. I told them you accepted the reservation, I said sorry, and he would tell his manager about this problem. I was angry because they didn't understand that I lost that sale, which was a used trailer 6 ft x 10ft for $800.00. They did not care about the customer at all. I will try to find another Company that cares about its customers.

I cannot tell you how thrilled I am with an employee by the name of Selena at U-Haul! She went above and beyond for me and made my last experience an amazing one! She let me drop the U-Haul off at a different drop off location because it was more convenient for me. Thank you Selena and U-Haul. Would definitely recommend to friends, family, and anyone that asks if there are any truck rental places I

This has been the worse experience ever. I will never use U-haul again because I didn’t go their route. I lost my deposit and was charged $4.50 a gallon for two gallons of gas so ended up owing almost $70 dollars. I will never use them again. My original rental that was reserved was not on the lot. Was told I would have to go to another place. I advised them I didn’t have a way. Ended up in a bigger vehicle that cost me more money. Put up $100 dollar deposit because I paid cash. Was told I would get back on the new end. They don’t do that so my deposit was kept. Rude customer service people. Don’t use u-haul at all.

You found the right resource for your moving needs! I have a little time for ineptitude in everything that I do and all I can say is that the manager "Jim" and his entire crew were informative first, but also offering a neighborly approach with everyone on deck to assist. Someone in the leadership of hiring... Simply knew what they were doing! Bravo!

I am writing to express my serious concerns regarding a recent trailer rental, from Uhaul. I rented a trailer from the Bramalea location to transport my daughter's belongings to her new school. This was my first time using a trailer, and I specifically informed the U-Haul employee who hooked it up to my vehicle. I trusted their expertise to ensure the trailer was securely attached.

Trailers falling apart, no breaks on trucks, filthy condition, rude staffing, extra charge. 😑 😤 Cheat, extortion, lies, horrible app, no secure reservation, more extra charge, using customer credit card without authorization. Mafia style CEO, UNRELIABLE, Extortion, unorganized, lost in space, cheats, profiter, deny, delay, Dismiss company, spends thousands to screw clients for 50 bucks and so on.

Love the Uhaul pod, no problem with that, uhaul called me a week before they picked it up, pick up was on 12/9/24, few days later got the bill for 12/8/24 for rental till 1/6/25. they have the unit and charged me for another month. Call and was told that they don't do refunds on my charge card. Since the sales person didn't put in I was giving it back at the time she was talking to me. I have to pay for a unit that they have and will rent to someone else. If I was told about this before we made the date would have told them to come early and get it. So for one day I'm charged $75.

My complaint is against the U-Haul Ferragut store manager in Knoxville, Tennessee. On December 7, 2024, I arrived at about 9:40 am at the Farragut U-haul store to pick up a 10-foot truck that I reserved for 10 am. The U-haul employee at the front was trying to give me the available U-haul truck. Then the store manager intervened and refused to give me the available 10-foot truck saying that my truck was broken in the morning on the same day and the available truck would be given to the next customer at noon.

To make a long story short, Uhaul is a terrible company to rent from. Please read the negative reviews, they are correct. Ever since I've rented from Uhaul the experience has been a nightmare. They never offer compensation for none of their mistakes, just a headache with bad business practices. Try another rental company!

We had a really great experience moving from Idaho to Washington State. Due to weather conditions, our trip was delayed by one day, and U-Haul was kind enough to extend our reservation without additional costs. We also took advantage of the one free month storage that is available for movers. That's just a few of the highlights from our experience, but we got great service every step of the way. Thank you!

Rented a 15 foot truck for 3 hours. Vehicle had damage all around it including the safety equipment. Used mobile app to check in. That backfired because they ended up charging me for damage that had been previously done to this truck as well as the insurance. The team there was unwilling to resolve.

I just rented a U-Haul van to move some furniture. It ran great and served its purpose, but there was not one single USB port to be found. Not one!! No bluetooth, either--or else the “Menu” button on the audio system was not functional. The only way to connect an iPhone to the audio system would be with a 35mm to USB-C (or lightening) connector. The only way to charge it would have been to bring the charging brick or cigarette lighter adapters and cord, since there were an AC plug and two cigarette lighters in the dash.

U-Haul employees do not listen. U-Haul uses an app that defaults then return location as optional but it’s not optional at all. If you continue through to app with your order the optional becomes in town rental meaning return to the location of rental without notice. This minor detail almost cost me $500 according to U-Haul rep. It did cost me Sunday my day off work having to drive that truck back to the place we rented the truck. My suggestion is when you rent from U-Haul do not use the optional return location option because it is misleading (which is the same as fraud). Do not use Circle S Hardware in Magnolia, TX. to rent a U-Haul truck either because the people there do not listen to what you tell them you want.

By agreeing to give an 18x10x8, with card approved, I would’ve had only to pay for one locker but then was told that they gave that size away and now I had to go to another inconvenient remote location to now have to pay two lockers, one of which is nearly empty. The movers didn’t feel any need to stack boxes as I had them in my home optimizing space with two lockers. It’s costing $4000 for moving mostly boxes and an additional $400 per month when I expected it to be paying no more than $200 where the mouse or bug traps have me concerned. I am weakened by my age and cancer treatment and feel let down. U-Haul promised a unit they had no intention to deliver at their own profit. The movers could’ve done better but didn’t feel any need to with this snaffu that shouldn’t have happened.

U-Haul in Naperville 1303 Plainfield Naperville Road, Naperville IL. 60563. After reserving a U-Haul truck with them after receiving confirmation that I could pick up & drop off at their location upon returning the truck the receptionist would not accept my return and trying to add double charges to my account. Customer was not of any assistance as they were contacted several times in regards to this matter and have yet to be helped.

On 5/15/2024, I made a reservation of a 26-foot truck to move my 3-bedroom apartment on August 1st. I was told one day prior, on July 31st, that the 26 feet truck was no longer available. The representative informed me that only a 20 feet was available. To try to compensate for the lack of space, I asked for a trailer, no trailers were available. When I tried to express my concerns to the representative, she hung up on me and transferred me to what she said was the complaint department which ended up being the customer service department who couldn’t help me further. On August 1st, we went to pick up the 20-foot truck at U-Haul in Park Slope, Brooklyn.