U-Haul Reviews

I rented a 26 ft truck for my move on Sunday, 9/20/20 for pick up on Saturday, 9/26/20. I received a confirmation with the location I requested. Today, I downloaded the app to facilitate the interaction due to Covid. When I checked the reservation, the location was changed to a location to a location 45 mins away without even a phone call.

What an awful experience. I rented 2 U-boxes at the end of June 2020. I loaded them at the time. Their equipment was broken so they could not place them off the trailer or where I wanted them. I let this go. Fast forward to delivery time. I call the customer service line and get passed around 4 times. Nobody can find my U-boxes I'm renting. I ask to have my U-boxes delivered to my new address. So they order me 2 new U-boxes. Once I realize this, I have to call back in. Finally the person I speak to can find them and we cancel the new shipment. However, they cannot deliver my U-boxes, I would need a truck to pick them up or I'd have to get their mover help service. No matter what date I chose!!! I didn't see that in any contract.

U-Haul tricks you thinking you have reserved a truck. You reserve a truck a week or more before you need it. Less than 12 hours before your pickup they send you a text saying they have no trucks available. Then you try and call them or chat with them and it takes forever to get through. BEWARE...Rent from someone else. They leave you stranded on moving day!!!!

Called 1800 listed after 30 minute some department in corporate answered. First question I asked was closest store that sold boxes shipping supplies. She said she doesn't have any information on that and would have to call each store individually. 2nd question was can they install the power cable to haul. Answer was yes. "Great. Where is closest store." She checked and stated had opening for 2 pm. Cost is $90. "Can I give her my credit card number?" Said, "For what." Told just need address. Was told that she will give me that info after I giver her my credit card number. Told her I do not give that out over the phone. She asked for my email address? Said, "Nope" so I can start getting junk mail every day. Said, "Thank you but nope." Hung up.

I reserved a 20 foot box truck and car transport 3 weeks ahead of time for a 400 mile move. I preregistered with my license and paid for it all ahead of time. All I supposedly had to do was pick up the key. They called me the day before my scheduled move and told me they didn’t have anything for me, other than a truck the next state over if I wanted it. No transport. Then they told me they had a transport but it was in another location over 50 miles away. They told me if I cancelled they wouldn’t charge my card. I informed them that they already did charge my card. “Oh yeah, ok, I see it now” was the response I got.

I rented a U Haul on 8/29/2020 at 16823 Foothill Blvd Fontana, Ca. I was charged wrong. They gave me a contract with the price $492.42 but charged me $599.10. They stole an extra $106.00 from me. Also after paying for the 20' truck and auto transport the receptionist or cashier said that I could pick up my auto transport after moving stuff in truck. I get there around 5pm and one of the workers asked me to park the truck in front of the auto transport assuming he was going to hook it up.

I picked up the truck Aug 1st, extended it for an extra day $19.99. Truck was charged $39.90 and I went 28.7 miles. My card was charged for 88 miles. I still have not heard from anyone at Uhaul regarding this matter. My card was debited almost $200 for my 2 day rental unbelievable. I was told .79 mile was charged .99 a mile, nothing was as it showed or I was told.

Loaded 8 Uboxes with all of our furniture for a short (166 miles) move. Guaranteed arrival was 2 days ago, and when questioned the stock answer is "the truck is arriving today to pick them up." Been told this 3 times now and when pressed the customer service rep responded with the equivalent of "it is what it is".

I did not interact with the storage location, this is a review of the customer service I received which was not helpful at all and I would rate as zero stars. My U-Box was guaranteed delivery August 7th, with a delivery to my condo August 8th. I never received notification that it was delivered in Chicago August 7th, or any update on when I would receive my ubox in Des Plaines on August 8th. I called several times for a total of 6 hours wasted on August 8th only to be told by every customer service rep they "don't know" when it'll be delivered and they don't know where my ubox is, and that they would have the drivers contact me asap (this never happened), they offered me several different numbers to call which all ended up taking me right back to the main U-Haul customer service line again.

Got a flat tire at a gas station in Montana around 8:00pm. Waited on hold for nearly 2 hours before anyone responded and submitted a request online. Finally got the tire fixed around 12:30 am. Very miserable experience.

I made a reservation for a 15' truck at the beginning of the week. I needed to move out on the last day of the month because another tenant is coming in after me. This is how moving works (you'd think U-haul, a company that rents moving trucks, would understand this). I get a call tonight at 4:18 pm (when I was supposed to pick up a truck at 9:30 am tomorrow) saying they don't have a truck at my "preferred" location. Preferred? How about the location I reserved? The only option was to drive 2 HOURS AWAY to pick up a SMALLER truck at NO DISCOUNT.

Do not rent from U-Haul!!! They do not "guarantee" a pick-up location. It's only a "preferred" location. I rented and was to pick-up at a "preferred" location and less than 2 hours before I was to pick-up the truck, they changed it to a completely different city. When I called and ask what was going on they said they have the right to change the pick-up location. What we put down is only a "preferred" location and they don't have to honor that. Sorry I was planning on picking it up from one location and then was upset because they changed to a different city. And not only did they change the location, they changed the time I was to pick it up as well. WTF!! Apparently they don't honor anything you put down on-line. I seriously hope they go bankrupt. Do not give them your business!!!!

2015 - We rented a box truck to relocate cities after my husband got out of the military. The truck we received had a broken fuel gauge. We filled the tank, dropped it off with the gas receipt and were still charged b/c the fuel tank registered low.

Extremely poor service. I picked up a Uhaul and car trailer to drive 2000 miles, 7/10/20, in Pineville, NC. I given a old car trailer and an old truck. There was no due diligence to ensure lights worked or these two equipments could travel that distance. I left at 6:30 am on 7/11/20, to start a 2 day trip. Within 200 miles, the car trailer bracket was broke. I had to stop in Jefferson, Georgia, and replace the car trailer that had a vehicle on it. (The personnel at that UHaul facility were wonderful). Then the connector on the truck to the trailer did not work. Delay of 4 hours. Back on the road and within 2 hours, air conditioner engine broke. I drove in heat and was extremely uncomfortable to reach Moss Point, Mississippi.

This is my 3rd attempt to contact a supervisor or someone at U-haul who gives a ** about their customer service! Now the manager at Midwest city Oklahoma u-haul calls and gives me some freaking number to call my credit card company and tell them to take one of the charges off my statement! He charged me $121. and $116. So I was charged twice! Now I have to fix this!!! Is this standard procedure?

After having my 26' U-Haul and all my belongings were stolen which was eventually found and towed to an impound lot I couldnt get an answer on when I would be able to retrieve what items were left in the U-haul. It took a week for them to get the U-haul out of the impound at which point I had to fly back to Texas and sort through the mess that was left. I was informed I would not be charged due to these circumstances.

Beware of Uhaul and their promises of delivered service!! I ordered a trailer hitch from Uhaul from Kanis Road location in Little Rock, AR (8) days ago paying in advance. They called me the day of installation saying my hitch was backordered? Shouldn't they of known at the time of the order? Plus I needed this hitch to pull a trailer down to Florida for my vacation!!! Thanks Uhaul! Now I have to find some other means of transportation the DAY BEFORE my vacation!! They are extremely untrustworthy and need to be called out on this for anyone else relying on them!!

We wanted to start a recent local move at 7am, and scheduled a truck using U-Haul’s 24/7 service. We received a confirmation email, and when I checked the night before, my time was still listed as 7am. Lo and behold, when I got to U-Haul at 7am, I was told through their online system I could not pick up the truck until the store opened at 9am. I received absolutely zero correspondence that the time had changed.

Whoever did this invoice are thieves!!!! You charged $135 then you reimburse the money yourselves under oil change!!!! Because it wasn't reimbursed to my bank account. I will be reporting this to the Better Business Bureau!!!! No wonder you never responded to my email.

Rented a truck and trailer. Day before pick up received a call that the trailer broke but there is another one 25 miles away. Get a call the day of pick up that the trailer is not available, the guy refuses to return. I make arrangements for following weekend, received text confirmation. When I go online to check on order, my reservation is canceled. The local U-Haul locations will not answer the phone, I was told that they are too busy. Stay away from this place.

GO WITH BUDGET. THEY GIVE 20% DISCOUNT which was 30% cheaper then U-Haul. My story: 1530 I made a reservation to rent a truck from U-Haul in N. Charleston, SC at 0730 the next morning. I called the location to add a hand truck for my move. I had a guaranteed reservation or "we will give you $50." BEWARE OF U-HAULS GUARANTEES, THEY ARE WORTHLESS! 1715 I received a call from GIA from the U-Haul call center. She said she was sorry that the location never set up my reservation for an online pickup. The store will open at 9am.

My name is Jill ** phone number **. June 5, 2020. I made a reservation to to pick up UHaul at the grab in go store. A manual contract had to be done because uhaul system was down. After approximately an hour and half of phone calls between customer service and the authorization approval people, nothing was ever accomplished. However, I received notification that two transactions in the amount of $54.20 each had been taken out of my account. For the manual contract I was asked to give my card number over the phone. The last person I spoke with from uhaul over the phone was impatient, wouldn’t answer my questions, and disconnected from me. 2 1/2 hrs. Goes by and no progress. I had to pay for an Uber to get home.

It doesn't matter whom you speak to; you will get a different answer, including cost. I rented two boxes, and only one arrived at the correct destination in twelve days. However, they were unable to find the other box. Eventually, it was found still sitting in the original city that it was loaded in, and it arrived close to three weeks later. When I called the General Manager in Georgia, she said my 'compensation' for their error was that I would not be charged anything additional for the box to be sent to the correct location. In other words, Uhaul wouldn't charge me for their screw up. I questioned her about some of the charges and let her know that I had verified the fees with three different people. She stated that she dealt with this all the time and that it is an ongoing problem.

I have used UHaul before with no real problems, but this time reserving 3 weeks in advance to be safe. Got a call 24 hours before picking up that no truck would available and needed to travel 75 miles further to pick one up. What's the point of making reservations if not to have equipment reserved? Had made plans and appointments scheduled based on original reserved date, but now needed to change or cancel due to this inconvenience.

I rented a U-Haul truck on April 28, 2020 from Lake Charles Louisiana and paid $641.35 for my truck $51.05 for moving equipment and $325.00 for moving help. When I arrived at U-Haul in Lake Charles Louisiana and started the mobile pickup I was informed of a $100.00 deposit due to me paying with a debit card. On May 1, 2020 I returned the U-Haul truck to my designated drop off location, followed the instructions in the mobile app and called the U-Haul customer care line to assure the drop off information was submitted correctly. The lady that I spoke with assured me that everything was good. I asked the agent about my $100 deposit because I only received a refund of $65.00 and she told me that was my refund minus the extra day and insurance on truck. I then asked her about the $5.95 handlers fee from the movers and was told about making a review before I would receive that refunded to my account.

U-Haul rep were awful. No one knows where my box is or the correct contract number. Customer and managers have terrible attitude and refuse to respond to their mistakes. This company is terrible and I will sue them if I do not get my stuff back.

Rented a 15 ft truck in Lee’s Summit Missouri to move furniture to Naples Florida approximately 1500 mile trip, truck was so noisy. We had a difficult time communicating in the cab. When we got to hot temperatures in Florida I turned on the air conditioning and it only blew hot air. We called the company and reported it, thus we had to drive 7 hours sweating in the truck with the windows down. I then reported it to the U-Haul drop off point. It has now been 6 weeks and have not received any contact from the company, thus we will never use the U-Haul company again. I am considering disputing the 1600.00 charge on my credit card. So beware if you are renting a vehicle!

U-Haul is nothing but scum of the earth. Back in 2016 when my wife and I were moving into my mother's house we got a uhaul because we thought it would save us money, little did we know they Illegally charged us for going to 2 different cities when we never went to. Plus they charged us for gas that we put in the tank before returning. They charged us for fuel that we never used and said we used more mileage than claimed. So they put me on the "don't rent to list" which is bs, they told me I still owe them $65 which is a lie. I wouldn't even recommend uhaul to my worst enemy. STAY AWAY AT ALL COSTS. THEY LIE, CHEAT, AND STEAL!!!!

I reserved a truck online. I wanted a truck to be at the location chosen. I was not able to get that as per phone call. I then had to confirm with an Iphone. I dont have one. I called and chatted 6 times to get my point across about not having a phone. Last person I spoke to said it was fine to show my driver's license in person. I still had to drive 45 minutes to pick up truck rather than 20. I am so disappointed.

I took my car in to have a trailer hitch installed. The car sounded fine. When I went to pick the vehicle up there was an exhaust leak that made the car sound rough. I contacted the company. Told him before I left the facility. They refuse to acknowledge that they made a mistake.

My husband and I moved to Florida from Keene NH recently. We went to the Keene NH Facility to rent these items. Moving truck and Car hauler. We waited for 15 minutes yelling, "Is anyone here," to walk around the building and find your so call manager and one other employee smoking beside the building. Who is there to wait on customers. We asked for the girl, younger than the manager who was so nice and helpful when we went in to ask about the pricing. We were told she didn't work there anymore. We were treated with disdain after asking for the other girl that. We were told if we didn't like who was waiting on us we could get out My husband and I walked out. No wonder the nice girl no longer works there. Budge in Brattleboro VT was more than willing to take our money and were very helpful. And Guess what....when we walked in they had someone there to greet us, not around the building smoking and leaving the store unattended.

I used U-Haul for the first time ever to rent a van for 2 hours to move a mattress. I walked in and started to go thru the reservation process with the rep (who wasn’t pleasant). After a few minutes he handed me the keys, told me to replace the gas I used before returning it and made mention that my reservation was being texted to me. Ok. Easy.

We rented a car tow dolly. The tires were bald, blew out, waited for hours to be replaced. Cost us time, hotels, meals, fuel and they didn’t reimburse us for anything. Horrible company and experience.

So I ordered a 26-foot truck for a one-way move of 77 miles. The morning of the move I get a phone call that they didn't have that size truck. They were going to give me two trucks for the price of the one truck. That they were giving me extra days and extra mileage to get it done. When I went to pick up the first truck from the first location, she told me it'd be a hundred and twenty something dollars and I said I already prepaid. She made a phone call and left a voicemail, no one was available to help her. I went ahead and paid, because I had movers standing there getting paid for nothing. So, I just figured U-Haul refund me since I already paid for it. And researching would happen, reservations did not link my two orders together.

We rented from our local U-Haul rental provider after making the reservation online. The estimate was much less than the actual cost. We were quoted an estimate and that amount was debited from our account. When we turned the truck in the actual cost was figured by Uhaul and that amount was debited from our account. The original estimated amount was not credited to our actual invoice. In essence Uhaul charged us twice and will refund the held money in 3-5 business days. When questioning Uhaul regarding these charges, they stated it is in their contract. The contract which is only available in the smallest of print. Don't rent from them unless you want to pay more and get less than the other rental companies. Upfront it seems like a good deal, but the small print will get you every time.

I can see why this local UHaul (UHaul Moving and Storage of Vestavia, AL) is not listed on Angie's List, HomeAdvisor's, or has a Better Business Bureau affiliation. After driving in from out of town to get a hitch installed on my car, and having confirmed that the parts were in, several days in advance, when I arrived for my reservation, I was told the parts were NOT in! When asked how that could be, after verifying the parts several days beforehand, I was told their employees were trained to say "yes." My biggest disappointment was the absence of any apologies whatsoever. I was then promised I would be contacted AS SOON as the parts did arrive. That never happened. I had to call the corporate office the day before my rescheduled reservation (on a holiday weekend, of course) to finally verify that the parts had arrived. [5 Stars to the Corporate office for their assistance!] This is the type of service you should expect should you choose to do business at this location.

Let me preface this by saying I have been a U-Haul customer for years, using them at least five times in the past 10 years or so. I have never had much of an issue with them, aside from maybe using their horrible app to pick up a rental van. This time, though, U-Haul showed me what I believe is their TRUE colors. I made a reservation online for a one-way long-distance move, with a car trailer, furniture pads, and added insurance. The next day, I went to my online UHaul account to add an additional driver. At that time, I learned that my requested location was no longer listed, nor was the car trailer, furniture pads, or insurance, although I provided my credit card information to make a deposit the day prior.

Based on my experience with U-Haul, I can tell you that not only do they have horrific service, rude reps, they could care less about endangering YOUR LIFE & those on the road with you!! It all started with a simple reservation to pick up a truck and an auto trailer for a oneway interstate move. The night before pick up, I got a call telling me that I’d have to go to another location to pick up the truck. Not the end of the world. Then the rep went on to tell me that the auto transport was at a second location 4 miles away. I asked if they could at least get the transport to the same location the truck I was renting. His response. “We don’t offer that service.”

I rented a truck that had a pin broke in the steering mechanism behind the tire. I didn’t know this until I had the truck loaded and got out on the interstate and picked up a little speed and the truck shook so bad it felt like the tire was going to fall off. I called U-Haul and they had me take the truck back to my house. After the mechanic they sent out found the problem they had a tow truck tow my truck with my stuff to a storage building where I was moving.. 5 hours a way. My mother had passed away a few months prior and I had some of her furniture I had inherited on the back of the truck. Needless to say, when they raised the truck everything shifted so my mother's things along with my new washer and dryer and a few other things were damaged.

My mother made reservations for a 25 ft truck back in September of 2019 for December 28, 2019. On the day that she was scheduled to pick up the truck at the Odessa, TX location on Kermit highway she received a call from a Uhaul representative stating they did not have any trucks and they were being given away on a first come first serve basis. This caused a delay of her getting moved to the DFW area. On Dec 29th she received a call from Uhaul around 9am stating they were able to locate a truck and she could come in to pick it up. She told them she was not able to get out to the location until 4pm that evening. By 3PM she had received a call stating they no longer had a truck due to first come first serve again.

Needed to help get a friend out of a bad situation and rented truck (so I thought) for one night. The keys for the truck were NOT in the lockbox so the person on the phone continued giving box numbers until I found keys in a box. Found keys and the contract was supposed to be updated. The contract was never amended. Filed a STOLEN VEHICLE report with local POLICE. 6 days later finally straightened out and charged for larger vehicle for entire time.

I posted a credit card and reserved a trailer with U-Haul. They emailed me a confirmation with a pickup time and location. Based on their confirmation I hired a crew of guys to meet at my home to load the trailer. The location was closed, so after several emergency calls, U-Haul company representative wasn’t able to reach the location owner. U-haul did scheduled another location several miles away, which took over a hour of driving time. Paying people for doing nothing is very frustrating, especially when U-Haul failed to fulfill their obligations to supply a trailer at the proper time and location. They did apply a $50 credit that didn’t come close to covering my expenses. I contacted customer service and was told the $50 was the best management could do. I would highly recommend not using a company who provides more lip service than customer service.

I was held hostage and extorted by U-Haul. I made a one-way reservation for a truck from Vancouver WA to Molalla Oregon. I picked up the truck with no problems but when I went to return the truck in Molalla I was told that I need to return the truck in a different town, because Molalla had too many trucks and could not accept any returns. I spoke with the reservation manager on the phone and told her that I contracted to return in Molalla, but she told me that was not possible and I need to drive 30 minutes out of my way to take the truck to a different location. I told her that I don't see how that is my problem since my contract was to return to Molalla, and how many trucks they had there was their issue not mine.

U-Haul has failed to refund my money after over charging me $250. I was forced to wait 5 business days before they would action the incorrect refund. Now it has been 15 business days and I was just told that my refund is still not processed. I asked to speak to a manager and it was deflected with no option to look after it. I will pay more in the future to avoid this company at all costs!!!

I was stuck on the side of the highway, at night, for 6 hours with no Uhaul help. I called every 30 minutes and spoke with multiple customer service reps who claimed they were sending a mechanic out (we overheated and blew a line causing the truck to have no coolant). After the first hour, with no call back, we continued to call. After hour two with no call back, we were told that they were going to send a tow truck. After hour three, the truck was dispatched but didn't come for another 3 hours. Not only was the truck from over 1.5 hours away, but it was not equipped with the tools to remove the drive shaft from the truck, thus, making the tow longer.

My husband and I reserved a 4x8 trailer online several weeks ago from a location in Hudson, Wisconsin. When he arrived to pick it up today, he was told they had upgraded him to a larger size. Now this might seem nice of them, but not when you only have two or three smaller items to transport and the size of the larger trailer puts a strain on your vehicle. (We are now at the highest tow rating for our vehicle.) There were other 4x8 trailers on the lot at the time and after inquiring my husband was told those were spoken for. We explained that we were traveling long distance and were going to have to navigate mountain passes and could we not have the smaller one like we had reserved in the first place. They refused.

I had a bedbug infestation after using a U Haul truck and a certified exterminated determined that the infestation came from the moving truck. I filed a claim with the insurance company that I took out when I rented the truck and it was denied. The cost of the exterminator and having to wash and bag all of our belongings was $1000.00+. The attitude that u haul took regarding this issue was “not our problem”. Do not rent from u haul unless you want to deal the the added cost, the time to clean and remove your belongings from your home and the worry of having bugs in your bed.

The vehicle ran well, but that was the only good part of my experience with U-Haul. I was told I could pick up and drop off my vehicle during off-hours, "using our app!" Well, the app is non-functional. I arrived early on a COLD winter morning, before the location opened, but the app said I had no reservations. Same with the regular website, although I had a confirmation email clearly showing my reservation time. I waited on hold for the "24/7" customer service, which NEVER picked up after 30 minutes. I had to start my trip 2 hours late, after the location had opened. Same experience dropping the vehicle off -- I had to wait until they opened the next morning, which made me late for work. Manager at the location would take no responsibility and would not offer me anything to make up for the inconvenience. He only said, lamely, "that system is new and has a lot of glitches." Not even, "We're sorry about that." If you have any other option, avoid U-Haul.

Horrible racist, wouldn't rent a truck to me as the wife said I needed additional verification outside what was stated on the website and meanwhile a white guy with just one verification came in, they left me and attended to him even after I offered to give them my SUV as collateral outside 2 identification cards.

U-Haul has no communication within its own company, to the point where the rental station we were to drop off the truck and get the car detached from apparently isn't open on weekends... And we only JUST NOW got that information when we're two days into our trip. So not only do they have no idea what they're doing, but they can't even uphold the agreements they make. If you need to move, seek out a different company. I definitely will from now on.

Let me start by saying I will never use Uhaul again after the last experience. I even told one of the location managers that, and he actually lied to me about a competitor's rates to dodge the issue. We left the pickup location with tires underinflated by 30psi and what we were later told was a bad alignment. At the time we contacted Uhaul, I specifically asked to exchange the rental for a different one. I even offered to drive it back to a rental location.

I reserved a truck for Omaha Nebraska. Was supposed to leave at 8:00 in the morning. I got a call at 8:00 a.m. letting me know my truck was not available. We had a drive to Iowa to get the truck. Made it from Iowa to Omaha while in Omaha when we realized there a different U-Haul. Had our credit card info and had double charged our card overdrawing our bank account. When I contacted U-Haul they seem like they could care less that they just left me in my family stranded 50 miles from town. I had to call a family member and have them drive from Lincoln Nebraska to Omaha Nebraska to bring me cash because of U-haul's mistake. I went and I confronted Mike about it at U-haul. He threatened me telling me I'd never be able to use U-Haul again.

After using UHaul, I wanted to be nice to Uhaul. So, I filled the gas more than I was told (filled full tank) though I was told to fill half and Cleaned the truck before I returned the truck. But I felt a very bad experience with Uhaul at the end. I was charged $ 21.40 as an after-hours service fee. I didn't see this fee written in the contract while renting the truck. I had rented a Budget truck before and never get changed any fees other than they mentioned upfront. Normally, most of the rental companies don't charge fees for after-hours drop off or for key drop-off. In conclusion, I will never use Uhaul in my life and never recommend my friends and family to use Uhaul. $21.40 is not a big amount for me and Uhaul, but Uhaul gives me a very bad experience.

We scheduled a 24/7 pickup for a local U-Haul carrier at 8:00 AM on a Saturday. I show up at 7:55 AM and begin the online process through my phone. After taking pictures of my face and license, the site just says my account is under review and says to reply to the chat below to ask for help. I reply to the chat - no response. I reply for 10 more minutes with still no reply.

WORST EXPERIENCE EVER!! I had a 24/7 rental. The location refused to honor it because he doesn't want to participate in the 24/7 program. Took over an hour to get someone in customer service to get me in a truck. Meanwhile, the clock is ticking on movers that I won't get reimbursed for. It took about 4 different phone calls that night, and several hours on hold, just to find out where I was supposed to return the truck because no one updated in the system the changes to my reservation. Cust service was only "willing" to credit me $50 for not having my rental ready on time. Movers cost $130/hour regardless of if you arrive on time or not.

I booked a one-way rental and a day or two later U-Haul advised that they couldn't offer the one-way rental at the price to which I had originally agreed. U-Haul then began negotiating with me and we ended up at a price approximately double the original price. When I later tried to resolve this through their customer complaints, they effectively offered nothing. I am now in the process of filing a claim through our court system.

I have used U-Haul twice this year and I must say that I haven't had any issues with them at all. Both location was willing to help and helped me in any way they could. The two locations I used was in Columbia, S.C.

I have rented U-Haul trucks in the past numerous times. This time will be the last. I was overcharged for the mileage and gas then they charged me twice for the rental itself that I am still waiting for it to be put back on my credit card. It's almost three weeks! I called again today, they said my refund of the rental should be back soon but they are disputing the $42.90 they overcharged me for gas and mileage. Are you kidding me???? That they would have a regional manager call me... How ridiculous!!! Multimillion dollar company and they can't give me my $42.90 back. Unreal.. I told them to keep it. They just lost a customer and I will never use them again. Mrs. **.

Excellent customer service! They do what it takes to earn your business. I can respect that! The BIG plus is that this business HONORS our Veterans!! TWO THUMBS UP!! Thank you Krissy **! (Oregon City) You did a remarkable job getting things back on track! My profound appreciation is extended to Nimsi, Cryssi, Robert ** (shout out to Tyler for his service in assisting in loading my car onto the auto transporter - super!) and finally Trayvon and his staff here in Spokane. Impressive folks! U-HAUL HAS NO COMPETITION!!! Their trucks waste no space - the Mom's Attic are super helpful!!

Mathew **-Employee and Nikki **-Area Regional Manager are the most unprofessional people I have ever encountered. DO NOT EVER RENT A UHAUL VEHICLE FROM THIS LOCATION!!! You have been forewarned. I have been charged $192 for the van door lock latch damage that is less than 1/2 in diameter. I advised them that I DID NOT do this and was informed that they would investigate on 11/9/19. If it were not for my bank informing me of an unauthorized charge on 11/10/19, I would not have been aware! Nikki ** advised that she would contact me to let me know her decision and that there was a possibility that I would not be charged. Instead she submits a charge to my card for an unauthorized amount without informing me via call as she indicated!

I reserved a truck and selected a specific location when prompted. Upon arriving to the location, they said they were completely out of vehicles and didn't even have the kind of vehicle I reserved. I was instructed to call their facilitator for this. She told me the closest location that had my requested vehicle was two cities away. So I changed vehicle types for one in my city. I then went to the next location.

1st- call for price quote. Continued calling other companies to compare prices. Budget was cheaper. Still, bc the UHaul rep said they were the most economical is gas usage, I 'googled' to see if they do price matching. Some results said yes, so I called again. 2nd call- Tammy call length 33:23. Tammy right away was doing the price match, gave me the order number and said someone would call the day before pick up. I received a confirmation email, but when I clicked on the link with the order #, the price was much more than the original Uhaul confirmation. So, 3rd call- Karen, said they stopped doing price matches a couple of months ago, but she would transfer my call to someone that could help. The call was disconnected.

This is the second (and now last) that I will ever use Uhaul. I had a confirmed reservation for a Saturday. I called the day prior to ensure we were set. This was from their Northbrook IL location. When I arrived at 9:30 am, I was told that they had given the truck to someone else. They said they tried calling me to see if I was still coming.... I had reserved it for the entire day. Unbelievable. Never again. Poor form and Oscar in the store had no clue about how to handle the situation. Instead, I drove over to Enterprise and unlike Uhaul, their customer service was awesome. Do not use U-Haul.

These people will allow you to make a reservation and then the day before you are to pick up what you have “reserved“ they tell you that you have to drive 60 miles to “pick it up“. Do not trust these people, do not make plans based on what these people tell you. Horrible overpriced company.

I will never use U-Haul again thanks to my first and only experience with U haul. I was lied and told things that weren't true. I was charged for a deposit is what I was told and would get my money back but when we returned U haul it was a total lie. When we called Gene to ask him about it he was being belligerent and a total ** saying we were the liars.

My granddaughter moved to TN and returned to LA to get her items. Reserved a 15 ft but was sent to 3 different places. One was 50 miles away and had to leave to go back WITH NONE OF HER BELONGINGS. Called customer service. No help at all as her husband was going to have to travel back to get their items out of storage but when we called the lady said, "No problem. We will give you the truck the same price you locked into last week but never received." But when she checked it the price went up and NO ONE HELPED HER.

I will never recommend U-haul I was literally rip off they keep charging your card without using the hold money and they will justify all this little charges, they keep charging your card in a sneaky way months after! So beware I now personally will never ever use this company and I am writing this review because the word needs to be out there so you will save yourself a huge headache.

We would never recommend UHaul to anyone. We sat on the side of the road for over 4 hours with an elderly diabetic (father) in 95+ degree heat. We were told we could not leave the trailer behind until the tow truck arrived. Yes, that is what we were told even when we mentioned the situation with our father. Needless to say, with no water or food for a diabetic who has to eat & take meds at regular times, this was a very dangerous situation. Tried to line up another UHaul trailer or truck but everything was closed on a Saturday afternoon.

I complained to Movinghelp.com (partners with U-haul) because of a no-show. Movinghelp.com transferred me to Tanya in another "department" to help me. I was clearly upset, and Tanya told me it wasn't her job and she couldn't help me and she started rambling. I asked Tanya what company had I reached, as I had been transferred. (Fair question, right?) Instead of answering me, (who eventually admitted it was Uhaul sales she worked for) Tanya went on and on telling me if I would only listen to her, she could answer. And, without answering my question, she continued explaining how it is not her job to handle movinghelp.com requests, that I'd called her incorrectly, and that I should listen. But she would not answer my single question, "what company did I reach?"

I just want to express how aggravating my service was with U-Haul. I won't go into complete details but basically their customer service has a HUGE flaw that whenever you call back a number it gets routed to their nationwide call center and you just get transferred back and forth hopelessly. Our box took WAAAY longer than I expected, and it took endless calls and transfers to even track our box down during transit. Nobody would give me the same answer. I would happily spend more money with any body else to ship with them. Horrible service, and complete lack of communication from them. If you need your box delivered quickly and efficiently, forget it with U-Haul.

Horrible experience!!! They charged me 103.00. I never got a refund!! and the truck had a big nail in the tire when I got the truck! I called customer service and no one wants to help. All they keep saying is we sent a check because I paid with cash! I can prove I paid with my debit card!! They played me!! HORRIBLE BUSINESS!!! I will write this review everywhere! I will never do business with U-Haul ever again!!!

I am sorely disappointed in the service, or lack thereof, that I received upon making a reservation with U-Haul, picking up the truck, and then dropping off/storage. Upon calling the number on the internet to the location on St Rt 69 in Prescott, AZ, I was asked the normal questions, what I needed, where I was going, how long I needed the truck, etc. Then, I was asked about any discounts. I said I was a full-time student and an AARP member. The man taking the reservation then discounted the truck from $94.00 to $75.00. He let me know that storage was set to the location at Bell and Grand in Surprise, AZ. And that I would receive a month of free storage. I thanked him and made arrangements to pick up the truck before the location closed at 7 pm.

U-Haul just overcharged me by $40 because I moved my reservation from a weekend to a weekday. The weekend rate was $1.19 but I spoke to a U-Haul agent who moved my rental from Saturday to Monday. Instead of adjusting the rate to reflect the move from the weekend ($1.19/mile) to the weekday rate ($.69/mile), they charged me the weekend rate.

Using U-Haul for my upcoming move, ordered my truck and moving services through their website. It made it seem like everything was all set and good to go for moving day. When I called U-Haul about the movers and not being able to get in contact with them, they said that was a separate service. I ended up getting the run around and finally got a refund for my order but this left me to find new movers on a very short timeline. Do not offer a service on your website if you do not take accountability for it. Again, false sense of security that all has been scheduled for the move.

I don't even know where to begin. The U-boxes themselves are cheap. Plywood boards nailed together in a cube on a pallet. It's covered by a vinyl tarp, so all of my stuff remained protected. You have to provide your own locks, however, but that doesn't even really matter because the locking mechanism can be unscrewed and taken off easily with a screwdriver from the outside.

I reserved a truck for October 4th. I used the truck on October 4th and returned it the same day. My account was charged that day for my usage. I did not use any Uhaul products since October 4th. October 8th, my bank account was charged $50+. When I called the store to inquire, the merchant explained that he was too busy to assist and suggest I call back in 15 minutes. I called back in 15 minutes. The merchant explained again that he was too busy to assist. I felt that my concern was being dismissed, so I called my bank to dispute the charge. My bank explained that the case may take up to 10 days. I felt that is was unfair that I would have to wait 10 days to receive my money back, so I googled Uhaul's customer service number.

I am currently awaiting my U-Box delivery that was "guaranteed" yesterday (their words). I called multiple numbers this morning in an attempt to locate my belongings as no one from U-Haul has contacted me. My 2 U-Boxes supposedly left Oregon on the 2nd and were to be in Florida on the 6th. After about 2 hours of phone calling I spoke to John ** who assured me he found find my boxes (yes, NO ONE knew where they were???). After over 6 hours of waiting, I called him TO GET INFORMATION. He says they will arrive on the 10th!!!! So.... 4 days late of a 4 day trip? AND NO ONE EVER CONTACTED ME??? How can this be? I had multiple questions and with each one all he said was "They will be here Thursday". He kept repeating that and never answered any of my questions. When I asked for his supervisors number he told me he didn't have one. When I asked again HE HUNG UP ON ME!!! Lovely man.

It was cheaper for me to BUY a retired UHual truck from the company, than it was to RENT one for the same period of time. $2900 to rent, $2700 to buy. Yes, I bought the truck. They do have the best sizes, a lot of availability around the country, the ability to return any location, but it’s too expensive. Even though I own my own truck now, it will be more economical to have my belongings moved instead of me moving myself.

For the fourth time, using the telephone service to reserve a truck failed us. The truck was not at the location at the time it was supposed to be and the people there had no idea who we were. They didn't even try to help us resolve the issue. We had to find a local place ourselves to get a truck. The truck is advertised as fifteen feet. If you read the fine print it says the length is fourteen and a half feet. If you measure the truck's floor it is barely twelve feet. The tiny shelf on top above the cabin is what they're calling fourteen and a half feet. You're not only lied to twice about the dimensions, they're the truck's outside dimensions, not the interior floor space where you load your belongings.

Reserved a car hauler a week in advance. Drove 600 miles to pick up the car and hauler. Just before pick up time I got a call. The location was moved 100 miles away. By the time I got they they had rented it to another party. Even though they had 2 sitting in the lot they said "Sorry, We canceled your order." Had to spend the night in a motel and make another reservation for the next day. Ended up getting one from a dealer close to where I had originally selected. I have crossed U-Haul off my list!!!

Signed up for the online pick up and took over an hour because the company messed up and sent me to a location that was closed. Had to call corporate so they could find me another truck. Never again.

I am 20 years old and paid in advance for the truck online. Long story short, I screwed up. Well, Judy ** helped me not only get my refund but also realize that people make mistakes and that's okay! By far the best customer service experience I have ever had. I stopped stressing and was even able to laugh. Love her.

The flexibility in dates and ability to do much of the move yourself makes it a really nice choice if you’re not sure about final destination / timeline for the move. But, there are some challenges dealing with their system so it takes a bit of phone calls to make sure everything is booked and billed correctly.

I like UHaul options and low cost priorities, how they provide moving options that can be bought in store, however I dislike that you have to have a "credit" card, and that they will not allow you to pay with cash or a debit card.

Took 4 hours online and on the phone to make reservation for 26' truck for 10 am pickup. Place we were supposed to pick up truck is closed permanently. U-Haul sent us to another location that never carried 26' trucks. U-Haul called another location 30 miles away. When we arrived there the man told us he had a 26' truck pulled aside for us, give him a few minutes to take care of the people in front of us and he would be happy to help us. 1 1/2 hour later we find out he gave the truck to the people in front of us. We had to settle for a 20' truck that we did not get until after 2 pm.

I rent a U-HAUL - there are always "day workers" near by- they are great- have never had a problem! No theft, no damage - no "attitude". I pay them above minimum wage and buy them lunch. The ones without a green card usually do it for free -.

Reserved a 20 ft. Moving truck in advance. Guaranteed it would be there. The day of the move NO TRUCK. Couldn't find one anywhere. I needed a truck, like NOW. Last minute had to go with a different company who was able to help me. NEVER USE U-HAUL. NOT RELIABLE AT ALL. UNTRUSTWORTHY. RUN. DON'T WALK. NEVER AGAIN.

Reserved a 26’ truck a month before my move. Got a reservation update the day before pick-up and the order was changed to 20’ truck at a location one hour away. Called Budget Truck Rental and they delivered. U-Haul made an already stressful situation more stressful.

On 8-30-2019 I rented a truck from U-Haul for the weekend. The truck was returned on 9-1-2019 as per the rental agreement. 6 days after returning the truck I received a call asking if we would le to extend the rental because the truck had not been returned. I explained to them the date, time and location that I returned the truck. I was told not to worry about it and that the location probably just didn't log it back in.

Used UHaul as my moving company years ago. There weren't a lot of companies to choose from in my area so my choices were limited. I felt like the u-haul company was very expensive they did a good job but very pricey. I think if there was more competition then the prices would have been a lot more reasonable as they are now.. There is a package for everything. They even offer boxes for a price...

Reserved a pickup a month in advance at a specific location. With no warning I find out they changed my reservation to a different city an hour away. When I called customer service I was rudely told too bad, that a reservation means nothing and they can change a pick up location to wherever they want with no warning. Rude people, horrible app, terrible service. They supposedly have a reservation guarantee that if they break the plan they then pay you $50.00. I won’t hold my breath, but I’ll fight them to honour it. On a side note, Budget truck rental saved the day and their service is amazing!

Twice now I have 'reserved' a truck with Uhaul only to be called the day before the move to be told A) the truck is completely unavailable or B) in the most recent instance, that I would have to drive 2.5 hours in the wrong direction to source the vehicle. TWICE! RESERVED... terrible way to run a business, especially when it comes to people trying to plan a move. Never again... Go Penske, Go Budget, heck, carry the stuff on your back... youd be better off than trying to deal with uhaul.

This company is a joke. I called and reserved a 20' truck almost 2 weeks in advance. Everything was fine until a lady at U-Haul called me 2 DAYS before we move and said the truck was unavailable. I asked about the reservation and she said there was no guarantees and that the only other truck they had available was 30 miles the opposite direction of where we were moving. This would have added 60 miles to our round trip mileage fee, which would have been fine if she waived those extra miles on the mileage fee but instead decides to tell me that the mileage fee will increase $.20 because of the location it's at. I immediately canceled and called Penske who had the truck we needed nearby with a reservation GUARANTEE!! Just know you take a risk with U-Haul calling you a day or two before you move and saying you don't have a truck anymore.

UHAUL that I had a bad experience with when I rented one of their trucks to move from one destination to the other destination and returning the truck to receive my deposit back they refused to refund my deposit. I find this company unprofessional as well rude and deceitful to their customers. Having attitudes in working in this profession of work bad attitudes and rudeness does a lot of damages to their company..I will not use them every again or refer them to friends and family.

We moved from Connecticut to Arizona, a full house, family of four. We researched, compared prices, then took a chance using U-Haul Boxes.

I had a U-Haul hitch with wiring installed on my brand new Jeep last summer. I used it twice to rent a U-Haul trailer. The second time I rented the trailer the U-Haul attendant said the wiring had disintegrated and it would have to be repaired/replaced. She said it was covered under warranty and that now they wire into the tail lights not the battery to prevent these problems. She said to come back later in the afternoon and the good replace it in 30 min. I did and I waited. The car was in for 3 1/2 hours. After I got home, my wife asked what was hanging from under the car.

Our child was relocating from NY to Denver co. Unfortunately were she was in NY only had U-Haul. My husband and son were flying from AZ to help unpack her pod that was guaranteed to be there the day they arranged their flights. However uhaul changed the delivery date without our knowledge. When we called Margaret in customer service she was extremely rude. Basically she collects a paycheck from uhaul but has no qualifications of dealing with the public. I feel there is always a solution for every situation. She hung up on us the 1st time we called. Called back to get transferred to 4 people...45 minutes later we were talking to unpleasant Margaret again. Very unsettling when you spend thousands of dollars to be treated that way. I would give negative 5 stars if it were an option.

Long story, physical trip was 12 and 1/2 hours, time on phone dealing with customer service and locations exceeded 20 hours. Continuously told "sorry, the person who told you that was new." Printer/computer problems at their end when we picked it up, receipt emailed to me was in code, complete gibberish. Find a different mover and spend more time reading reviews ahead of time, or you too will be glued to your phone for over 20 hours.

I was quoted hitch, install with electrical hook up through the Phoenix call center and given a reservation number. When I got to the store they said the quote was wrong and that the electrical was not included. (I clearly specified I needed the electrical when getting quote and appointment.) They would not honor the quote. They wanted to charge me an additional $100+ for adding the electrical. I called the corporate office and they would not help either. They asked the "area manager" and he flat out refused nor did anything to make it right! I will never go back to U-Haul for anything.

Writing this at the recommendation of the U-HAUL hold music I have been listening to for 3 weeks. "Completing a review of your experience online is the best way to insure the next family doesn't have a recurrence of any issues you experienced". Well here we go! Just do the POD or go Penske because you are asking for damage and possibly death if you go with U-HAUL. We rented a truck to go from Chicago, IL to Fort Worth, TX. An hour into the drive, a horrible metal on metal sound came from the truck. The axle was suddenly violent and we were on an onramp to a busy highway. We were lucky enough to be within a mile of a U-HAUL location and made it there safely. After an hour and a half of being stranded, the U-HAUL mechanics came to look at the truck and it took a total of 30 seconds for them to outright tell us that we are lucky to have survived this far because the truck could have killed us.

U-Boxes=nightmare! I cannot believe the level of incompetence and complete disregard for my belongings! Total lack of customer service and accountability! Why offer reservations when you have no intention to follow thru with the agreed upon contract? It's insane! I made a reservation for 4 U-Boxes 2 weeks in advance...specifically telling the rep I had to be out before the 1st. On the day the boxes were to arrive I waited. Nothing. I called U-Haul and they had no record of my reservation. So they made another without my knowledge! This only made matters worse and delayed delivery further! I called every day all day long until 1 at a time these boxes finally showed up! It took 2 days to get the second U-Box delivered. Nowhere do they mention you must contact the driver directly!!

Had a minor accident -- I rented truck and my son drove. Hit an overhang at McDonald's. Very minor damage to truck, just a blemish. But when I get back to the U-haul rental place even the two workers said very minor and then the Manager hits me with a bill for 515 in damages. Unbelievable. I originally paid by credit card today but will stop payment on the 515 damage portion first thing tomorrow morning. You can deal with my insurance company. I'll send them my pictures. And then tried calling back to their place of business. They put you on automatic forward to customer service who puts you on hold it seems like forever before coming back saying they can't do anything for you. U-Haul on Rt 51 - Pleasant Hills.

We searched various locations and reviews and after getting positive vibes about a location near us in Riverside, we called and asked about a 15' one way move, and drop off location. I called back a few minutes later to confirm that we were in fact going to go with their option and was told that yes 15' trucks were available, but not for out of town one way trips, only within the city of Riverside. I would have to pick up the truck at another location with so-so reviews a few blocks away, but would have to return it to the same location. The original drop off site was no longer available. My appointment was for Saturday 8a.m. When we arrived, there was only one person ahead of me and one worker. My turn: Uuh, no, your appointment is 3:00 PM in Moreno Valley, another 20 miles away. Not cool. The man there tried looking for another truck but to no avail. So we kept this appointment.

I had a reservation for a van for 2 days that was confirmed 2 weeks before the pick up date. A few days before I was sent a new confirmation for only 24 hours. I needed the van to move someone for the 2 days. After an hour on the phone and absolutely no apology or getting them to honor their original commitment I was told take it or leave it. I will never rent from this place again. This company has horrible customer service.

A week prior to our move I booked a truck, to move our 3 bedroom house from Winnipeg to Thunder Bay. I booked this truck through their 1888 # and got the email confirming our reservation. The day before we were to pick it up they called to say that they did not have a truck for us and that the closest one was 800 km away that we could pick up. Or we could wait until the next week. Unfortunately this is not the first time U-Haul has done this to us.

Every time I have had to talk to them on the phone their condescending confidence is disgusting. My truck was not there, because the previous renter had not dropped off the truck on time, but because this was not U-Haul's fault I was not guaranteed. Ok so where can I get a truck. "We have one for you (80 miles away)." Will I be charged the mileage because my truck was not where it was supposed to be, "Of course." I had movers that is over an hour away. I have used uhaul for trailers for my motorcycles, trucks, and moving equipment, I will NEVER use uhaul again.

I requested a 10' truck rental from Salem Mass. Was quoted 108.00 so I booked it. The rep also told me that U-Haul had movers that would pack or unpack my truck, so I booked that as well (through a different site). I received a confirmation email stating my pick up location was in upstate NY (4 hours away)!! So I called U-Haul to let them know they had the wrong pick up location. The rep apologized and said she adjusted the reservation to Salem, but now the rental would be 238.00.

We have rented units in previous seasons and never seen any insects, however, after cleaning up our unit one night, we were walking down the haul and a cockroach ran across our path.. one that I've never seen in Anchorage before. We addressed this with the office staff, and she became all defensive, implying that maybe we brought in the bugs!! How disgusting! It seems to me that given the amount of people in and out daily, and from wherever they might be coming from or moving to, they would be on top of pest control!!!

Don't use the U Box services of U-haul. It is one of the poorest run operations that I have ever experienced. I started with reserving TWO U boxes and kept them at a Seattle, WA U-Haul facility on Rainier Blvd.

We rented a 26’ trailer for moving and they charged me an extra 65.00 saying I went over mileage and I didn’t!!! Truck broke down 6 times!!!! 6!!!! Call roadside assistance and once the truck started again they told me “do you still need our assistance?” Well duhhh the truck keeps breaking down!!!! Now they are saying I never called which my call logs show I did!!!! When I asked about the email they sent to me they said, "Yes you went over." I said, "No I didn’t!!!!" First and last won’t ever use again!!! They say they talk on a recorded line but I called several times and no logs on their end!!!! Horrible service, rude workers, and they try to charge extra because they have nothing better to do!!!! AND LAST THING....Asked to talk to a manager or someone higher up and nobody is ever available!!!!

I rented 20 foot truck for local rental as U-Haul advertised for 39.95 per day and .89 cents per mile, also rented 12 by 40 storage unit that had visible leak in roof that they agreed to discount as am a disabled military veteran. When returned the truck was charged 79.90 for the 2 days and $1.09 a mile for 50.7 miles, that is the mileage I drove but I should have only been charged 45.12 in mileage not 54.50. Now if I take the 79.90 truck rental for 2 days and 45.12 mileage plus whatever environmental fee is at $2.00 that comes to 127.02 + 11.81 tax coming to 138.83 not 149.92 the rate is 79 cents a mile not 1.09.

Made a reservation for a specific truck size and rate a month ago but woke up this morning to an email saying they had changed my truck size, rate and pick up time without warning. When I called to figure out what the problem was their response was 'Sorry, nothing we can do.'

U-Haul service is absolutely awful. U-Haul will change your pickup location without notifying you over 30 miles away. You show up and are told they don't have your truck and you need to then go out of your way to pick up and add even MORE miles so they can charge you more money. U-Haul doesn't have their logistics figured out and instead of handling the issues on their end, they make you, the customer, make up for their shortfalls. You would think with all of the years of experience they'd have this figured out, but you're wrong. They have no idea what they're doing.

We rented trailer to move a riding mower. After dropping off the mower on the way to return it the trailer drops to the ground and the tire starts smoking. Assuming it will just be a simple flat we start looking for spare. The trailer doesn’t come with a spare. Upon closer inspection a spare would do nothing since the trailer came apart where the axle housing attaches to the leaf spring. Called my local U-Haul where I rented it from and was directed to some kind of 800 number. The 1st agent said it would 30 minutes and she would have an ETA for someone to pick up the trailer. They also requested I send pictures to them. After a long 30 minutes I am contacted by a tow truck driver and his ETA is 1 hour.

My first and, now, last experience with U-Haul was not a great one. I rented a truck and used a total of 3.5 miles. Somehow their system logged me going 32 miles. When contact them to investigate this beyond what their paper said, they refused to, pointed the finger of blame to me essentially calling me a liar and refused to help. I paid an extra $30 more than I should have, which is not a big deal. However their approach to adamantly NOT help was a bad enough experience for me to never use their services again. Not to mention, what if this is happening to thousands of other people across the entire U-Haul system. That's quite a mark up in their revenue and it's honestly criminal.

I reserved a truck online with Uhaul. They were $1000 more than Budget but I needed a car hauler that I could only get here. The location was set up within 3 miles of my house. I received no call, text, or email confirming my rental. At location I was sent to fast to another location.... Fortunately they had the truck. I talked with 3 customer service people about the situation and received nothing of any value to give restitution for the situation. I have tented big trucks for moving half a dozen times with different companies and I will never use U-haul again. True customer service is non existent in this company. I would recommend you save some money & get better customer service anywhere else.

U-Box experience not going well. Recommended # of boxes insufficient. Movers only allowed one box at a time on site, which doubled pack time. 13 day shipping time changed to 22+. Hope nothing's broken.

Workers at 17467 Manchester, Ballwin give you 10+ out of 1010. ** and his crew go above and beyond in service to be sure that things are done right and safety is paramount. I have rented here several times and never a bad experience. Complete with a drink whatever for you to start your trip.

My husband and I made a reservation over a month in advance for 4 U-Boxes to be delivered on a certain Friday, to be delivered to our home address from the Manteca, CA location. We were supposed to be contacted 48 hours in advance to let us know the time of day they would deliver, but when this didn't happen, we called and they had no record of our reservation. When pushed, they looked it up that we indeed did have one and they had overlooked it. Unfortunately, because of their incompetent handling of our reservation, they only had 1 UBox to send to us, which arrived later that evening. They promised us that they would contact us the following morning and deliver the other 3 boxes that day as well.

U-Haul is clearly out of control. Their staff in Ann Arbor is rude and uncaring, the 800 number does not answer and you cannot get hold of a manager. My truck broke down on the highway in Florida. Took 30 mins to get ahold of someone, repair guy showed up in 1 hr, I missed my flight. They cancelled my reservation of my second truck. They charged me an extra day, and just 109% don't care about their customers. They just brushed me aside each time. This company is stuck back 30 years ago when customer satisfaction was not important. Pay a little more for Hertz/Penske.

I reserved my truck over a month ago only for me to show up at the pickup site and the guy telling me he didn’t have one. The day before pickup I received a call that they had changed my location, and I was like okay cool. The day of pick up I spoke to the guy about my reservation twice and he said nothing about not having it. After calling the U-Haul line, and being sent back to the general main menu options line 5 times, we got through to someone who said they didn’t have any available within a 100 mile radius. I hired movers and everything and they could legit care less. No one offered any kind of solution. How does a rental truck company even operate this way? Clearly, people need their truck at a time for a reason. How do you not keep track of how many trucks you're renting out and end up not having any left for people who reserved one? That is insane. If I could do less than 1 star, I would.

I was informed after getting the truck that I would have to pay for an extra day just because I had the truck for 4 hours longer. Tried to talk to a supervisor and he had no mercy, just wanted the money. Last year had a great over the top experience with Penske. Had a far worse and much more expensive solution for their company, they offered a free rental to fix the solution. I have used U-haul over the years and wanted to give them another chance but they have lost a customer for life. I'm a Penske guy from now on no matter the cost. Dr. Daryn **

I booked my U-Haul with a local person I knew 5 minutes from my home. Upon arrival I found out that my pick up location had been moved 20 minutes away. I then drove to the next location which was a gas station. They had 1 person working the checkout and U-Haul. He did not know I was coming and was more concerned with waiting on customers. He didn't know what key or truck to give me and could not confirm the truck sizes. He could not pull up my reservation and when I tried to use the express pick up it was telling me to go back to original location and trying to charge me again. It took over 2 hours to pick up my truck and I had no paperwork or info. I spent 45 mins calling U-Haul afterwards to make sure I had been charged correctly and that paperwork was correct because the gentleman just wrote info down on a scratch piece of paper and sent me with the key. It then rained while I was driving and the inside of the cab leaked.

U-Haul is a good company, but I am surprised that they let agents take customer payment information (credit card whole number, expiration date, and CVV) from the comfort of their homes (agents working from home in the customer service/reservation department). As a former employee, I still have many lists of customers' credit cards detailed info from taking many reservations over the phone from my home (writing it down on a piece of paper, prevents me from making you repeat yourself). Honestly, all it takes is for our lists to fall in the wrong hands and that will be the beginning of huge nightmare for you. I have been a victim of fraud myself so as I am staring at these lists, I thought sharing this post is the right thing to do. I am definitely not saying don't do business with U-Haul; U-Haul is a great company, but their payment system over the phone can leave you vulnerable.

I reserved a U-Haul for Saturday. I got there at 9 and no one showed up until 10:40. I spoke with a man over the phone who told me the lady was only 15 minutes away at 9:21 and again she didn’t get there until 10:40! When I tried to call him back he didn’t answer the phone. THEN, I get in there finally and somehow my reservation cancelled (I had just been on the phone with their customer service and it was fine) The lady tried to put me back in the system and said that it was now rejecting my request. Then she said I don’t even have a truck that size!... Wth!

I went online to reserve a 4x8 trailer and selected a pick up and drop off location. I received an email confirming my reservation. Around 4 pm the day before the pick up they told me I was confirmed to pick up the trailer 40 minutes away from where I selected to pick it up. After numerous phone calls to try and find a closer pick location, they were unable to help me - they did say I could pick it up earlier (I guess to help avoid traffic - this was in Long Island). So we picked it up early... and they had the drop off/return location also different than what I had chosen.

I went online to reserve a trailer a week before I needed it. The website asked many questions about my vehicle size and type of hitch I planned on using. The website asked me information about where I would like to pick it up and where I would dropping it off. It gave the types of sized trailers and moving material options. I made the reservation, and printed out my reservation number with all the details. The following day I stopped by the U-Haul location to prepay. They informed me that they don’t do prepay because the trailer may not be here and I would have to another location to pick it up. I tried to explain that I have a reservation for this type of trailer and your website said you have it at this location. His response was, "First come first serve.”

Updated on 07/21/2019: I have 3 U-Boxes coming from Florida to California, they were supposed to be delivered on 7/21/2019 and my access date is on the same day. But the system notified me on the 13th that my boxes were delivered to Hayward, CA instead of Santa Clara, CA. So I thought they may be transferring them later. But waited for a week, and they are still there!! Contacted customer service several times, they all say my order will be delivered on time. But this morning which is 7/21/2019, when I was going to pick up my boxes, the destination U-Haul location said they didn't have my boxes!!!! What a messed up system, and they changed the destination without notifying me upfront!!!!

I set up a U-Box reservation, have movers load my stuff and take it away, to be told on the flip side that my delivery date is not guaranteed even though my stuff is in the town I need it to be. So, I set up movers through Moving Help, called U-Haul back to let them know who I hired and when they would pick them up. Asked if there was anything else I needed to do... They said no. Come the day my movers show up at the Mineral King Location in Visalia Ca... They waited for 4 hours for them to load 1 U-Box (I had 3) onto a trailer. Because of this I did not get my stuff that day.

I scheduled a rental trailer on Sunday for Wednesday. On Monday they called and said it wasn't available at my location. (**) So they set me up in another. (Woodhaven) On Tuesday that location calls and says no availability at their location for Wednesday. So set me up in another location for the 3rd time. (Hempstead) Now Wednesday, I'm on my way to the Hempstead location and I get a call that it's not available again. Like wtf?! These guys take your money and give you the runaround to then tell you there's nothing available. I was willing to go 40 miles in the opposite direction to pick up my rental and was on my way there. They are very rude and definitely not courteous. With that said I would never use U-Haul again. Very unprofessional.

Trailer rental from ACL Moving Company Anderson IN unusable condition. They were to credit us, sent us to Midstate Truck Equipment Greenfield IN to get diff. one. Got double billed for Midstate and not credited for ACL. Waited a whole week and 1/2 to receive credit from ACL for $785.38. Still don’t have the $785.38 back for the double billing from Midstate Truck. It has been two weeks today and U-Haul Corporate could care LESS that they charged us 2 extra times $1600 of OUR money though no fault of ours for 2 weeks!!!! Numerous phone calls to Corporate and the locations and our bank. The bank is the only ones that jumped on it but did not have the credits. U-Haul gave us a lousy $50 buck credit “for our trouble” which somehow miraculously came through right away!!!! Sickening! This could have ruined some people! We were forced to move money in our accounts and everything due to their errors!!!!

I only went 70 miles at the most from Oak Grove MS to Laurel MS and took the truck back. They charged me $75 at the moment of pickup, but the next day and unauthorized payment of $35. Never ever again will I rent from them and I know 2 other people who are fully about business who had the same experience. Had I known all of this I wouldn’t have put their gas needle back.

I picked up a 20 foot truck for one way from Regina to Toronto. Truck was not having cruise control, was not even serviced properly making cranking noise and worst in mileage. Manager told me that I will get 10% off which I never received it, called customer service 5 times every day to get it resolved but all customer service agents don't know what they are saying. Getting different responses from all the agents. Worst service ever. Don't pick U-Haul if planning to move. Get it moved using movers. At end you will pay the same amount which you will pay to get it moved through movers. Find someone else to help it moved. Don't get it moved using U-Haul. Customer service agents don't care about the service as money is paid upfront for the truck. After getting money they don't care how the truck is - how the service is.

Way too much administrative overhead. Took me 20 minutes to rent a pickup truck, and would have taken 30 or more to get it checked in if I had not jumped the line. I rent trucks at Home Depot - it's 5 minutes out and 2 minutes in. And they don't charge 79 cents a mile.

We rented a 28 ft truck to move across country and they gave us a 2003 truck with 144000 miles even though they had newer trucks on the lot which they said was for local only. This truck broke down twice, drivers door would not seal, front end bounced when over 60, cab leaked in the rain, power steering did not work at slow speeds and engine missed and and constantly backfired. Made to El Paso U-Haul service center and all they did was tune up and sent on our way. Only made it 11 miles and had a blowout. When the tire guy came he said the tire was old and should not have been used.

I was overall happy with the U-Box experience. The price was the most reasonable. Although you must be flexible with your deadlines. The boxes came at the right date, and were picked up at the right date. And they were delivered on the right date. But they did not remove the boxes on the right date. If that is fine with you, then I would fully recommend U-Haul U-Boxes.

Updated on 08/26/2019: Today is August 25th and I actually received a collection notice for $78 from U-Haul. So not only did my VERY NEW MATTRESS get ruined because your water resistant trucked leaked, and U-Haul NEVER returned my $100 deposit, but NOW I have a collections notice for blankets I NEVER RECEIVED. I received a call from a manager about a month ago. I called back 4x and left a message on an answering machine, but no response. I have written U-Haul numerous times... no response. It has been 3 months.

I arranged to pick up a ten foot truck just a few miles from my home in Vero Beach at 10:30 am on a Saturday. When I arrived there, they did not have a ten foot truck nor my reservation and told me that my reservation had been moved to another U-Haul location approximately five miles down the road. When I went to the second location, they had my reservation in their computer, but they said that the ten foot truck that they had for me was not mechanically sound and would not start. I called the U-Haul number on the advice of the man at the 2nd U-Haul location and waited on hold for at least 15 minutes.

At U-Haul, they are all a lying, cheating, pack of thieves that only want money from you. I called U-Haul on Monday and reserved a 26' moving truck to be picked up in Leadville Colorado Wednesday morning at 9:00 a.m. and was assured everything was good to go and would be ready and waiting. Tuesday evening I received a text message that said my reservation was moved over an hour away to Buena Vista Colorado and they no longer had the 26' truck that I needed and reserved, only a 20 footer that could be picked up at 10:00 a.m.. What went wrong???

I spent hours on the phone with U-Haul's customer service, mostly on hold. Then most of what they did was wrong and had to be re-done. They reserved me a storage unit 30 miles from where I needed it to be in Charlotte NC. When I realized this I spent a lot of time on the phone again, on hold a long time at first, then the first person could only book my new reservation in a better location. I had to be transferred and on hold again to get another person to cancel the other one. Then after driving 1000 miles and going to the U-Haul facility, they had reserved a 2nd story unit when I wanted ground floor.

I recently rented a U-Haul pick up truck in Arlington, TX. The attendant and I did a walk around to observe any scratches before using it. She asked me to be careful not to put any scratches on it as it was a brand new truck. I used the service to haul a refrigerator. I also used an appliance dolly that was provided by the attendant. Upon return, the attendant went straight to the bed of the truck and pointed out a scratch on the plastic bed liner. She appeared very upset as if I’d had damaged the entire truck.

Requested a truck from 1-800 customer service, but pickup location didn't have it nor were they aware of me coming. Called 1-800 back & it was changed to a different location without my knowledge. I arrived at new location & dealt with a 13-yr old boy who had difficulty with computer system (25 min) & captured transaction as a "return to same location" even though it was clear with everyone that it was a "one-way from Cornwall to Ottawa". This kid nor his dad who finally made an appearance at the end knew where my drop off location would be, nor did the 1-800 folks each time I spoke with them.

We moved from Florida to Alabama, when we returned the truck the 13th Of June they owed me 163.13. The lady in the office only had 100$ and owed that to another customer, so she called someone in Arizona and they said they would have to issue me a check. We were told that it would be at my address the 21st of June. When it didn’t arrive, we went the next day to the place we dropped it off like we were instructed by the lady in the office, it was closed even though it says office hours on Saturday: 8:30-5. Well we then called corporate and they told us that the check was sent out on the 19th of June and we will have to wait two weeks for the check. Then when we explained that is our money and we need it for gas and food, they kept putting us on hold and sending us to different places to get rid of us. They acted like it was no big deal and that we should just wait.

I rented a U-Haul in Dexter, GA and the truck was very dirty and the lady keep overcharging my cc, so pls watch the store. They overcharge and the truck was so bad, had to clean it before I can use it and I called U-Haul right then and that's all they had and I had to use to move my stuff that day. And even my 2 kids got cut by the glass on their hands and U-Haul is not giving my money back on it. I have always used them many years until now, I will never use them again. U-Haul is even not willing to pay for my kids' Dr. bill for over the cuts they got from their truck....

I received an email 3 days before the reservation date and was told there was no truck available. I wasted many hours on this. Till the end, U-Haul still said no truck available and some manager will call me and give me 50 dollars. At the same time, I found the same reservation still available for booking online, so my spouse booked the same reservation. To our surprise, this reservation was fulfilled with no problem. So U-Haul wasted so much of my time and gave me so much anxiety for nothing. At last, they refused to pay me 50 dollars.

I am in the process of planning a stressful move. Found the sales team very unhelpful. Although there seems to be a decent range of size for trailers it seems the very one that I need can't be used for a one way trip so I would have to pay double the price for an over sized trailer if I use U-Haul. When asked why the 5x10 trailer can be used for a one way trip I was told "I dont make up policy...that's head office's choice." Very poor customer service...I am now cancelling my U-Haul order and going with someone else.

My son-in-law made an appointment to have a 2" square tube trailer hitch installed on my Lexus RX350. The e-mail confirmed it was scheduled for June 10, 2019. The e-mail also stated the time, contract number, and total cost. I arrived early with a copy of the e-mail from U-Haul in hand. The young woman said that the installation was scheduled for the 19th of June. I showed her my printed e-mail reservation directly from U-Haul clearly stating the installation date as June 10, 2019 at 1:00. She simply stated they couldn't fit me in and the e-mail was incorrect; no apology, no consolation. Shameful service. I will not return.

I made arrangements to pick up a truck on my move date and at the last minute the truck location was moved to a place not convenient for me (the paying customer). I was given several excuses but left hanging and completely paralyzed on the move day without a truck. Consumers think before you select this company for service - they are not worth the hassle!

My husband and I made a long-distance move in conjunction with U-Haul. We contracted with their movers to help us unload once we reached our new home. On the day that the movers were supposed to help us unload our truck, they could not be reached via text message (their preferred form of communication). When my husband called the movers' phone number it was no longer in service. We then checked our bank statement and found that they had already collected their fee. We then called U-Haul to tell them that the mover was a no-call, no-show; and that they had already collected their fee.