Lively Mobile2 Reviews

The Lively lady that I talked with was, at first, friendly and helpful until I learned what the final monthly charge would be. The advertisement read $14.99 per month. After all of the taxes and other costs the bill was over $27.00. I expressed my concern and she blamed me for giving her a wrong number on the account She continued to complain that she had allowed me extra time and that the company rules for time spent with customers was 10 minutes. The implication was that I should have been thankful for the extra time spent on me.

Lively (GreatCall) has been a huge disappointment. The Out and About feature doesn’t work on iOS, and it took endless rude customer service calls before anyone even admitted it was a widespread issue. Tech support promised an update but nobody knows anything. Terrible support for a device seniors are supposed to depend on.

Lively has changed for the worst. I’ve used their mobile devices for at least 6 years. Was fairly reliable. However, the last 2 months have been bad. The device started rebooting 4-5 times a day and audibly announcing something like, “Your device is now up and running”. It’s very loud. If you were at church, you’d be embarrassed. I called in to complain. They suggested that I order a new one for $96. I received the order, and it did the same thing. It, too, is now rebooting and audibly announcing the start-up dialog. Again, this goes on 4-5 times a day.

I recently purchased a Lively device on 8/29/2025 at Best Buy. I called to activate the device and 3 times no one answered. On the 4th call, a rep answered, and I complained to them about calling 3 previous times without being helped, and she hung up on me. Classy customer service.

Called Lively customer service re inability to view data used. Customer service said to resolve buy new phone or do factory reset with contacts remaining available. Followed reset instructions on phone, was told to turn off phone and allow updates which should be about 15 minutes. Contacts did not remain, could not make calls, next day 55 minutes will customer service trying to regain contacts and service. Told to allow 5 minutes for set up to complete. Unable to make calls and message noted no cell service.

This company takes advantage of the elderly! Threatening to send his bill to collections. When he is unable to use a phone anymore for the past 4-5 months. Phone was dropped in water so no use. Have called to cancel several times and no one does, customer service does not notate the account of any conversations like they say. They sure have a good sale pitch but will rob you when you want to stop paying for their service. Sorry excuse of a company!!

I have been with this company for years. I have zero complaints. Press the button and there is a person on the other side in seconds... Always pleasant. When my unit had a problem I called and within two to three days I was sent... Free of charge... A brand new one. Their pricing is great and so are they... I'm 80+ and feel very safe having them with me 24/7.

Former Lively cell customer. I paid Lively automatically via charge card. I cancelled in Sept. and they continued to charge me an additional month. I appealed via my credit card and prevailed. Now, two months after I cancelled and 1 month after the credit card company ruled in my favor, Lively continues to try to collect from me directly. Very unethical.

I'm a 70 year old woman who is not tech savvy. I bought a little flip phone for my mother, so when I lost my phone, I got myself a phone with Internet capabilities. Except that you don't have Internet capabilities. We know we're not getting a quality phone from this company from the start. Ok, phone is loaded with Google Chrome, which doesn't work. This is my second attempt to write this review due to "chrome not responding". I disabled chrome, which took away my ability to use the Internet altogether. I've called for help, but according to the company, no one can help me until the "cycle" passes. Maybe it's a lunar cycle, that makes about as much sense as this phone. I'm embarrassed to say that I hate this phone to the extent that I want to cause it pain.

Updated on 02/20/2024: I received a complaint response which did not address any information I complained about. I entered a billing contract and paid hundreds of dollars more on auto pay. Seniors are being duped for not being tech savvy. Shame on this company!