Lively Mobile2 Reviews
Formerly GreatCall
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About Lively Mobile2
Lively’s Lively Mobile2 device is a one-button urgent response device. When you press the button, it automatically alerts an emergency response center that you need help. From there, operators dispatch local responders. The device is regularly priced at $79.99, and service plans range between $24.99 and $34.99 per month.
Visit shop.lively.com- Reliable 24/7 monitoring
- GPS tracking capabilities
- Automatic fall detection
- Waterproof wearable device
- Potential for false alarms or device failure
Lively Mobile2 Reviews
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Reviewed Dec. 7, 2015
I have the GreatCall device by my bed and I take it with me when I go out for a walk with my dog and when I go shopping. I feel very secure when I take it with me because I've had such a good response. Once, I had a delusion from some medication and I fell out. I didn't hurt myself but I needed the help to get up so I called and they sent an ambulance out right away. They were very nice and they were willing to take me to the emergency room but I didn't feel I needed to go there so the lady that was on the ambulance said, "if later on something comes up, don't be afraid to call us because we'll come out."
Reviewed Dec. 6, 2015
My husband passed away some time ago and I live in a house by myself. I had a fall down once, so my children insisted that I use some medical alarms. Now that I have GreatCall Splash, I have fewer worries. I just put it on underneath my top. It's not always comfortable to wear because it makes my neck itch but it's really not bad and I don't even think about it. All in all, I would recommend them.
Reviewed Dec. 6, 2015
My daughter got GreatCall Splash for me as I'm almost 88 years old and she thought it would be a good idea for me to have one. It really gave her a peace of mind, she wouldn't have to worry when she's not in the area. She also liked the profile options online where our neighbor and its contact info was there. When I'd need anything, it'd be a lot easier for me to use the beeper which contain the medical information of my doctor and number than try to look them up and leave a message.
One of the big selling points for her was the endorsement by John Walsh who is on the board of the company. She thought it must be a good product as John was advocating for it with all the work he's doing with missing and exploited children. She went to get it and the pharmacist said, "Oh, he just recently got one for his mother." Moreover, it has a free trial and the payment plan is great too which was not walking to a subscription, it's month to month. When we tested it out the team was so good. It's great and a winner so we have recommended it to a friend.
Reviewed Dec. 5, 2015
I'm living by myself a good deal of the time and if I fall, I didn't know how to get to somebody so I need a medical alert. I've had trouble with the strap that goes with it. I use it on my wrist, and the strap is tricky to deal with. It gets too tight sometimes on my arm and I can only let it out just so far. But the GreatCall makes me more noticeable of what I'm doing.
Reviewed Dec. 4, 2015
My sister wanted me to be safe because I've had some medical issues and I live by myself. So we looked up lots of medical alert devices online and GreatCall seems to be the best. Now I feel safer and have fewer worries since I wear their device every day.
Reviewed Dec. 4, 2015
I was having some problems falling here at home and I thought I might need a medical alert device so I purchased GreatCall Splash. I wear it around in my house or if I'm going to be out and think that I might need an emergency control. It's comfortable to wear although I haven't had any other experience with calling or receiving information with it. But, I have fewer worries and I feel more independent with this device.
Reviewed Dec. 3, 2015
So far so good. I haven't used it yet but it's a good feeling to know it's there. I wear it around my neck.
Reviewed Dec. 2, 2015
I didn't have to use my GreatCall but it has been great. The team was very helpful and the device was easy to use. I already recommended them to a friend.
Reviewed Dec. 1, 2015
My medical alarm from GreatCall is wonderful. I take it where I go by myself. Most people think if you have a medical alert, you are just like the stationary one that you have in your home. But I go out everyday. I'm not one to stay at home so I'm out and about and do nothing but just walking. I bought a chain so I can wear it around my neck. If I fall or something and its in my purse, I might not get my purse. I felt it would be safer if I wear it around my neck. I feel safe because I know if I need help, I can get help.
Reviewed Dec. 1, 2015
I had a good experience with GreatCall. I'm handicapped and needed help so I purchased a medical alert device. However, the device hangs down too low, but I do feel safer with it.
Reviewed Nov. 30, 2015
I purchased a GreatCall Splash device because I'm 81 years old, I got two bad feet and two bad knees so I was falling everywhere and I'm seeing things all the time. The thing is it's aggravating to open and I don't know how to charge it up. I don't know what to do when that red dot comes on. However, I got it around my neck and it's comfortable to wear.
Reviewed Nov. 29, 2015
It’s good to have GreatCall Splash especially when you’re old and like to go out. It’s very good and it works for me. I recommend it to others.
Reviewed Nov. 28, 2015
So far, our GreatCall Splash experience has been very good. I used to be with another medical alert service and this one is easier to carry around and a lot easier for me to handle than the one before. I like that I can take it everywhere with me. When I go out with my family, I take it with me. I have it in my bathroom when I'm taking a shower. It's very helpful and comforting to have it handy. Moreover, GreatCall representatives that I talked to were all very good. I would recommend it.
Reviewed Nov. 26, 2015
I had congestive heart failure, and I had my first blackout last Saturday because I overextended myself. I laid down on the ground for about ten minutes, then I was okay. I didn't even think about activating the GreatCall device because my wife was right there helping me and she could tell that I was not completely unconscious. Our minister next door happened to observe what happened from inside his house, and that's what happened. Now I'm confident with it. When I take off the device or I put it in, it makes a sound, and I'm glad about that. My wife is a lot more comfortable since I'm wearing this, and I'm also getting used to it.
Reviewed Nov. 25, 2015
I have a Jitterbug phone which I paid for and I was to give it a try and if I did not like it I could cancel within that 30 days. The phone was sent to me back in Sept 2015 and the phone went completely blank within a week and it died. I was shipped another phone which I received after a week and half and I shipped the other phone back and used the other phone for a week or so and ended up canceling it within that 30-days. Shipped the other phone on time. Spoke to someone named the supervisor was going to check on my refund and my bill since it was overcharged and get back to me.
It's been going on since October 2015, supervisor never called me and when I called back they told refund was pending and after a week I called again and they told me I have no refund that the phone was damaged which is all false. I'm being forced to file a small claim if I do not receive my refund. This is the number I have been calling, customer service and they would not give me an address to where I should send the complaint or who the supervisor is.
Reviewed Nov. 24, 2015
I'm 84 years old, still traveling, selling and playing the trombone. My wife had passed and I don't have anyone living with me so I have the medical alert device for my safety. I've got two devices, one at home and another one which I always carry. It works in my car, or stick it in my pocket, bring it at the stage, or anywhere around the country. My first call was quite adequate. It fits my lifestyle.
Reviewed Nov. 21, 2015
I had a different medical alert device before and it costs $65 a month. I think it was useless because it doesn't work outside the house. It had lots of feature which I also have individually, like the oxygen for example. They drilled holes on the wall and activated smoke detector, but the device didn't work. They kept on insisting that it was because of batteries. My daughter ended up canceling it and we had to send everything back to them. Then I got a hold of GreatCall Splash Medical Alert because it was a simple apparatus. It's so easy to operate. When you turn it off, it will have a sparkling red light instead of a green. I haven’t been wearing it. I got to get the habit of wearing it again. There’s two times that I've had with it, you got to me right away. Now I have it on my neck or hooked into my trousers. It gives me assurance that if I do fall again, which happened a year ago, it would be easier to ask for help.
Reviewed Nov. 19, 2015
My old device was more expensive than GreatCall. Also, I was able to get rid of my landline when I switched. I think the device is a little bit bulky, but it's all right. It works fine for me and I'm able to recharge when it's necessary.
Reviewed Nov. 16, 2015
I'm always at risk of falling and I feel more confident with GreatCall. I haven't had to press the button yet. It's comfortable to wear but I don't wear it around my neck because it's too heavy. I put it in my pocket and attach it to my belt loop. It's a fine product just the way it is.
Reviewed Nov. 16, 2015
I started to need a medical alert device when my medicine was screwed up and I kept on falling. The last time I fell, I cracked 2 ribs. So I keep my GreatCall Splash medical alert device with me all the time. It comes in handy. I wear it when I'm in the house and I put in my pocket if I go out. If I go out with my son, I might not take it because he's there with me. But otherwise, I keep it in my hand all day long. I keep it by the chair where I can reach it and if I'm doing something in the kitchen, I'll put it in my pocket.
When I was signing up, GreatCall's team members were helpful. I simply called them to sign up and they answered all of my questions. Since using it, my kids feel more comfortable. They wanted me to get one for a long time. Now that I've got one, they were worried to death about me so now I feel a little more comfortable. If I go to Bingo and walk from the car to Bingo, I feel safe. I feel safer now with it than I did before. I'm happy with GreatCall and I've recommended them. When I go to Bingo, I show that I got one.
Reviewed Nov. 15, 2015
I live alone and my son wants me to be protected so he bought GreatCall for me. In case anything happens that I needed help, I would just have it available. I had fallen one night, about midnight and in trying to get up, it took me a couple of hours to get myself from one spot to another. So when my son found that out, he got me GreatCall so I could call for help because it was after midnight then and there was nobody with me. I'd definitely recommend it. It's comfortable and easy to wear. I wear it especially if I'm gonna be outside, it goes out a farther place than most other equipment do.
Reviewed Nov. 15, 2015
I have very poor balance so my wife decided I needed a medical alert device so that I could call if I fell so I have the GreatCall Splash. The battery doesn't last and I have to charge it every week. That's not even as good as my razor.
Reviewed Nov. 14, 2015
I had a heart attack in 1987 so I figured I needed a medical alert device. I had a different device before. It was a big hook-up with a phone. A friend of mine told me about GreatCall. I called up and I got it. Their staff were very nice, helpful, and informative. Compared with the one I had before, I feel better with GreatCall. I keep the device all along in my pocket. It's like a part of me now.
Reviewed Nov. 14, 2015
My mom has the GreatCall Splash and it's working pretty good. I wanted her to have some way to notify somebody if something happens so I purchased a medical alert device for her. It would enable her to continue to live alone. She said it was a little irritating initially. She had a longer lanyard and it kept bumping into everything. So we put it up a little bit and she's fine with it now. I like the feature that I can see where she's at so I know when she's out and about. And also I can make sure it's charged and that she has it on her. Those are very comforting to me because I live far away from her. When I went to set it up, the team was very helpful. It was very easy to set up and use. Everybody was very courteous. I'm very happy with it. It gives me peace of mind to know that even if she falls and can't press the button, it'll still go ahead and alert. All the features that it has is very nice.
Reviewed Nov. 14, 2015
I decided that I needed a medical alert device because I have been falling a couple of times a month. Although I’m better now, I live by myself in a remote area, so I wanted to get one. I had another one previously, but I’m not tethered to the house and I need a device that would work wherever I go. And so I decided to go to GreatCall Splash. I like their device because though I don’t, I can wear it even in the shower if I wanted to. I don’t always wear it because sometimes I forget, but I do when I remember. There have been a few times when I accidentally hit the button and the people from the team were always nice and polite. I’ve recommended GreatCall to a few people and a friend of mine just got one.
Reviewed Nov. 13, 2015
I woke up in the middle of the night to go to the bathroom, I sat up for a minute and put my feet on the floor, and my legs just sort of collapsed under me. I fell down and couldn't get up. I was having a little nasty reaction to Macrodantin, but the fact that I couldn't get up alone helped me decide that I needed a device. I'm a lot more cautious now even though I have them. I'm more cautious about falling down, and now I make sure that I got both feet under me before I stand up.
The medical alert device is very convenient. It's either in my pocket or hanging around my neck all my waking hours. When I'm not awake, it's right in the charging device beside my bed. I've had to use it a couple of times. They don't call to check regularly, but on the two occasions that I've had to push the button, they've answered immediately and stayed with me until help came. They're very good, and they've been very knowledgeable and helpful. Other devices that I looked into, I had to be within a hundred yards in my home or something like that but with GreatCall, I can be any place and push the button and they respond. So I'm happy with GreatCall Splash. The only thing they could do to improve it would be to make it a smaller device that I could wear more conveniently on my wrist.
Reviewed Nov. 13, 2015
I'm 88, a widow and alone in the country. My children wanted me to have something so they'd know where I am and what I'm doing, that's why we purchased GreatCall. The great thing about the device is it works anywhere, unlike my previous alert device which had a base in the house that you couldn't go very far away from it. I'm satisfied with GreatCall but the biggest trouble I have is I wear the device around my neck and then you either have to put it in inside your clothes or you risk hitting something on the outside. I've got it tucked in my bra and sometimes it gets too warm. I don't like it hanging around my neck and would rather wear it on my arm.
Reviewed Nov. 12, 2015
Prey upon the elderly and disabled. DO NOT be deceived, don't waste your money / time. Wanted the $9.99 per month. A year later the monthly bill is $84.50 for a cheap, tired, old push button phone. Anyone with a brain in customer service would suggest an upgrade to a better device with more features. But NO, they don't care at all. Emily in customer service was impatient and rushed. They do not take the time necessary for business with senior citizens. Cancel immediately.
Ves H.,
Our records indicate that the account holder (Grace S.) selected a higher rate plan in March of 2012 due to necessity/phone usage. Please have the subscriber contact us at their earliest convenience and we will be happy to review their usage and change her rate plan is she so desires. Grace can reach us at 1-800-733-6632. We are available everyday between 5am and 9pm pacific time.
Abel, GreatCall Operations
Reviewed Nov. 12, 2015
I haven't used my GreatCall Splash device but my girl friend has used hers and she was very impressed. She started to feel dizzy and she pressed the button, and as she's talking to the operator, the ambulance came. So it was very, very fast. I feel very secure with it. I'm getting older and sometimes I feel a little woozy or something and my balance goes over. I wanted my husband to get one, so we both have them, and we always know where each other is because we have it on our phone which is good. My grandson who doesn't look at it has both of us on his phone too. When I go out in the morning and pick up the newspaper in front of the house, we make sure we have GreatCall. It makes you feel good that at least, you know somebody is there if there is a problem or (God forbid) in an emergency. You can just press the button.
My friend I was talking about is 95 years old and she's better than me. She flies back east and she goes to all the shows, and whenever I pick her up, I make sure she has a GreatCall. I said, "You're doing great. Now, you got to wear it all the time." So she really got it first. We're very happy with it. One time I accidentally pressed it, and somebody came to my husband. Whenever I want to order extra things, I call up and I get it pretty fast, so I have no complaints with their team. I like my security.
I wear it all the time and I keep it right next to me by my bed. In fact, when my husband was in the hospital, I made sure it was right next to me. I was just at the doctor's office with my husband today and one of the physician's assistants said, "What's that?" I said, "It's GreatCall. It's wonderful. My husband always knows where I am because it follows my route."
I tell everybody who notices it that I'm very happy with it. My husband and I explain it to people and I'd say if they're interested, just go to GreatCall.com. I've been doing that lately. I like the fact that it's not just something for your house. I tell them wherever Verizon is, anywhere in the country because somebody had something who does work in the house and what good it's gonna do if you're outside. My husband and I are very, very pleased with it.
Reviewed Nov. 12, 2015
GreatCall works really well. My daughters love having it and I've gotten good service out of it. I had strokes a couple of times. The last time, I was standing in the kitchen feeling absolutely great, the next thing I knew, I was on the floor and I felt a storm had hit me. But I pushed the button and told them I need help, and then a few minutes the fire department was here and took me to the hospital. The people at GreatCall are very knowledgeable. I would recommend them to a friend.
Reviewed Nov. 11, 2015
I have GreatCall which I put in my pocket when I go. I used it once for an ambulance to go to the OU hospital in Edmond. Their customer service was good and were 15 minutes away.
Reviewed Nov. 11, 2015
When I fell, my family thought I need something to call for help. My daughter got me the GreatCall Splash Medical Alert. When I first started, the team from GreatCall Splash have been helpful. They gave me instructions and sent me the thing that goes around on my neck. It's not very heavy and I'm satisfied with it.
Reviewed Nov. 10, 2015
I have a GreatCall Splash device because my son insisted on it. It is comfortable and sometimes I forget that it's here. I carry it around with me and I'm happy with it.
Reviewed Nov. 10, 2015
After months of service, I used the device for the first time to call for emergency services for an accident that others had been involved in. The call was answered promptly and sounded clear, and they quickly dispatched police. In all conversations, from the one emergency call to the calls to get set up and ask questions, the personnel have been professional and respectful. I've gained peace of mind thanks to the indicator that shows that it has reception, and despite some topographical challenges, the service has been uninterrupted, even in parking garages underground and in elevators.
I also appreciate having all parts in one waterproof device, rather than wearing one and needing another piece of equipment nearby. While I was initially concerned that the button would be too easily pushed, the button is slightly indented and also requires enough pressure that no false alarms have occurred. I also engaged the fall detection service, which has not had any false alarms while I have been wearing it. Although I wish it could be more discreet, I would absolutely recommend it without hesitation.
Reviewed Nov. 9, 2015
My mom is a diabetic, has been for 52 years. She's 88 and still drives a lot so we got her a GreatCall to track her better because she's so mobile. The medical alert device she has around the house didn't cover everywhere she went. GreatCall has better coverage. It seemed large when we first got it, but she has an insulin pump that was about the same size. And she also has a monitor for blood sugar and a cellphone.
She hasn't had any major problems with it but we did have a major catastrophe. When she was in her house her blood sugar went low and she passed out for somewhere between two to four hours. When she woke up, she pressed her medical alert and they came with the ambulance, my brother came over and took care of her because she wouldn't go to the hospital. That was the only trouble we had and it worked. She has had trouble when she's driving and passing out and that's where our major concern was. But now, she checks her blood sugar before she goes anywhere.
Reviewed Nov. 9, 2015
I live alone so we thought it would be good to have an alert device. I had Lifeline before, but I had to have a phone with that and I had trouble with the phone company so I switched to GreatCall. I haven't had to use it, but it's working. I wear it all the time and wherever I go. Everything is fine except when I was going to get the device at the end of August, I asked them not to take the money out of my bank until after the third because that was my payday. They promised me they wouldn't, but they did. There was a $35 charge, so I was a little disturbed about that but it's all straightened out now. I just borrowed the money and put it in the bank to cover it and it was okay. I would still recommend them.
Reviewed Nov. 8, 2015
I had a bad automobile accident in March. I had some mobility problems and I took a nasty fall in the driveway. 17 people drove by on bicycles or cars before the 18th group stopped to help me get up. That doesn’t sound right in a busy residential area, but that’s true. I got a GreatCall Splash device and I wear it everyday. When I walk the dog using my walker, I feel more comfortable in the dark because I know that I could alarm anybody at 9:00 o’clock at night. It gives me peace of mind. I have to charge it about every third day though. It sounds like a telephone when it goes “tee-too-tee-too.” I keep turning off the cellphone and I don’t realize it’s the GreatCall Splash device telling me that it needs to go back on the charger. However, I wouldn’t recommend it because the cost is not good, it is too expensive.
Reviewed Nov. 8, 2015
Living alone and not in best of health led me to need a medical alert device. I switched to GreatCall because this one was with me wherever I went and the other one was just good in the house. Since using GreatCall Splash, I feel more confident and comfortable. I feel blessed to have it. In addition, interacting with the GreatCall team has been outstanding.
Reviewed Nov. 7, 2015
I will be 85 this month, and I have a handicapped son in a wheelchair and should he be sitting in his TV chair or in bed, he would not be able to call for help if something happens to me. So for both of us to be taken care of, I got this device from GreatCall Splash Medical Alert. It perfectly fits into my day-to-day life. It's always with me, and I don't have to worry for that kind of an emergency.
The GreatCall team have been very courteous every time and the first thing they say is, "Are you needing help?" Every response has been really good though I haven't had to call in an emergency yet. I called another time and yesterday, I just tested to see if they know where I was when I was a hundred and miles away from home and they did, they told me which direction I was heading. It's very good. I would recommend it to anyone who feels the need for.
Reviewed Nov. 7, 2015
GreatCall Splash worked good for me. I'm a diabetic and I experience lows once in a while so when I saw their ad on the AARP magazine, I got their medical alert. I had a camp up in New Hampshire and I fell down the stairs either because of the beer I drank or my diabetes or both. My buddy who was with me pressed the alarm button. The police reacted to it and the ambulance came and took me away. I ended up at Wolfeboro Hospital. They said they couldn't help me out because of the injuries that I had. I ended up at Manchester Catholic Hospital and after about 4 days there, I just had enough of it and I checked out of the hospital. GreatCall Splash worked for me and I will recommend it to everyone.
Reviewed Nov. 6, 2015
I got the GreatCall Splash medical alert device because I had a couple of fainting spells which turned out to be due to excessive blood pressure medicine that was prescribed to me, but I've got that corrected now. I never had any concerns and was quite confident before because I haven't had any health issues until these fainting spells. But I'm sure as I age, this medical alert device will continue to give me peace of mind, so I carry it in my pocket, although I haven't used it yet. I'm still having trouble though in forgetting it sometimes. I haven't had any problems, so I'm a little okay with it, and it's been very good so far.
Reviewed Nov. 5, 2015
I set up my dad with the GreatCall Splash. Felt great knowing he could summon help or me instantly whenever, wherever he was. We were satisfied... Until the clip that holds the device to his clothing, belt or lanyard broke. Once the clip breaks you cannot attach his device to anything, including the lanyard - the lanyard ties around the clip and the clip goes in the device, secured by a flimsy plastic tab. Figuring since the clip breaks easily there should be a multitude of suppliers on eBay, Amazon or somewhere. NOTHING.
I called GreatCall to get a clip and here is where the dissatisfaction kicks in; They do not sell the replacement clip, instead they will sell me another device for a $40 upgrade or put me on a $3 monthly insurance plan and charge me $15 to use the monthly plan for a replacement device. So I can walk into any department store, RadioShack, and now 7-Eleven, and buy cords clips and chargers for my cell phone, but a.3 cent clip that is the only way for someone to carry the device breaks and the whole thing is rendered useless? Can my dad slide it in his pocket? Yes, but he is 83 so he was carrying it around his neck for if he fell and could not dig in his pockets.
You cannot even carry it around your neck because, as I mentioned, the lanyard attached to the clip and the clip is the only way to hold this device to your person. Needless to say my business is going elsewhere. While the device works, there are no practical accessories available for the elderly to safely use it or have it readily available in the event of an emergency, and because of this I do not recommend this device to anyone.
Feed, We appreciate your feedback. Your comments will be forwarded to our product development and testing staff for consideration when designing new products. -Abel, GreatCall Operations
Reviewed Nov. 5, 2015
I got a GreatCall Splash and carry it with me all the time so I can use it just in case I need it like if I fall or have an accident. I used their customer service once at the time when I set the device up and I had no problems. I'm very satisfied with it and I would recommend it to a friend.
Reviewed Nov. 4, 2015
I’m 78 years old and I took a fall in the backyard and had a very hard time getting up because I fell between a fence and a retaining wall. I just couldn’t get up and nobody was around. I said it’s time to get one of these medical alert devices. About the time, I was ready to get one and start investigating, a friend of mine came in from Arizona. I was telling her about it and she said, “You need one of these” and she reached her bra and pulled it out. Then I just followed through it. I haven’t had GreatCall that long because I was very negligent. It sat for about two months and I said, “You’re paying for this thing. Get it set up.” I just make sure I’ve got it with me if I have an emergency, but somebody said to me, “What good does it do if you pass out?” And I said, “Well, hopefully, I’ll come to and be able to call them.” The couple of times I’ve accidentally dropped it and it hung up, somebody is called and I’ve had to apologize. I’ve already recommended GreatCall to friends.
Reviewed Nov. 3, 2015
I live alone and I do a lot of walking. I thought it would be safe for me to have a medical alert service. I had one before but it worked only in the house. It was on a free trial basis and I didn't care for it. I like GreatCall Splash because I can use it no matter where I am. I feel safer because I carry it with me all the time and in an emergency, I have it.
The person who sold it to me was very good and helpful. The only thing I'm disappointed in now is that I'm paying $24.95 a month and they have it on TV for $19.95 a month. They have a holiday special, and my neighbor has one. When I first got it, I thought I was going to pay $20 a month but it's $25. But other than that, it's okay. I carry it with me every day and I've been grateful that I didn't have to use it. I feel very comfortable with it and would recommend GreatCall to my friends.
Reviewed Nov. 2, 2015
My daughter-in-law got the GreatCall Splash medical alert device for my husband and me. She thought we needed it because we're both approaching 90 and the two of us live alone. I need a strap or hook on the end of it, but other than that, it's fine. We haven't yet had any problems or need to use it, thank goodness. But now, whenever my husband goes out to the barn by himself, I make sure he takes it with him. And whenever I've had to leave the house and my husband, who has to have a walker to walk, I make sure he's got it right where he can use it to get a hold of me. So it gives us some feeling of security.
Reviewed Nov. 2, 2015
I'll be 80 on Thanksgiving Day. I've had lung cancer, have COPD, two kinds of glaucoma, and bad knees. It's an overall getting worn out thing that's why I need the GreatCall device, and I feel more confident with it now. I pushed the button to make sure it worked and to know that somebody would answer, and it worked fine. I have recommended it to many people once I got it. My only complaint is the device is too heavy to wear around my neck and so I have to have something with a pocket in order to put it in.
Reviewed Nov. 1, 2015
I'm living alone by myself so I bought GreatCall. I'm trying to be a little more careful at home and when I go out. I received a call from one of their reps when I accidentally punched the call button. It was flashing red one time and I was trying to turn it off. They were real nice. I told them what I was trying to do, they said okay. I carry the device around my neck. Wherever I go, it goes with me. I feel a lot more comfortable with it and I'm glad I have it.
Reviewed Oct. 31, 2015
I’m 89 and just lost my husband so I’m trying to stay by myself. I had to pick up my three-wheeled bicycle and fractured my back. I had to have chiroplasty which is a cement they put in my vertebrae, but I still got problems with my hips. Our children live over about a mile and a half away, and they didn’t want me falling and getting hurt. That’s why I got GreatCall Splash. Although I had to give my credit card number which I seldom do in order to pay my monthly fee, it worked out very satisfactorily. When I tried to call to tell them I had just purchased the device, my call was answered right away. I feel safer and more confident with GreatCall Splash. I've got it all day with me. I can get out on my bicycle or I can go to the neighborhood grocery without feeling afraid because if I did fall, I would just call them.
Reviewed Oct. 30, 2015
I am very satisfied in all ways with GreatCall Splash. Their team members did exactly what I expected them to do and they were very professional from the start to finish. I fell one night and hit my ribs and the next day I feel like pretty much okay but the next night it was bothering me quite a bit and I got up and laid down on our lounge chair and sneeze. It was the first time I felt like my entire insides have been ripped out of me, and I could not move. I couldn't get up but I did have my GreatCall button on and so I pressed it and eventually they were able to get an EMT sent out. They checked me over and said, "Hey, there is nothing wrong with you. Get up and be a man."
It's a case that I knew that even if I had broken a rib or cracked a rib, all they would ever do was tape me but maybe there was something other than my rib that's wrong in there, but they said there wasn't. So I called a doctor the next day, he talked about it and he said, "Well if you want to, you can come in but I don't see any real need for it." Sure enough, a week or two later, I begin to feel better and now it's very rarely as the front, bottom and all. There were times that I would keep the device around when I am alone but I'm not wearing it as much since I mostly spend my time with my fiance. I have the GreatCall app in my iPhone. There is a good chance that my wife will be carrying it or my fiance when she is out. I'd recommend them.
Reviewed Oct. 29, 2015
I haven't used my GreatCall Splash device much yet, which is a good thing but it's better than the one that I had before. Everything went out - phone, TV, etc. which meant my lifeline alert went out too and I was here three days with no way of communicating with anyone. Now, with this GreatCall, if everything goes out I still have it and that is a big thing with me. I am an 89-year old great grandmother on a wheelchair and I live alone. I have this confidence having a medical alert device here when I need it. I put it in this thing to keep the battery up, and they said I should do it when I go to bed but sometimes I sleep a little later and I was wondering if it would do it harm to leave it on there.
Reviewed Oct. 28, 2015
I'm very pleased with GreatCall Splash. I live by myself and I have several medical issues. I like the fact that I didn't have to have it hanging around my neck. It fits perfectly with my lifestyle. I have recommended it to several friends who already have it.
Reviewed Oct. 27, 2015
I live alone and I was falling quite a bit. My daughter and I talked it over and she told me I better have something in case I fall. We checked with other medical alert companies and one had a landline while another had a two-year contract. I got the GreatCall Splash without having a landline and the price is more than reasonable. I can go for my walk, sit and watch TV, go to bed, take a shower and I don't have to worry if I fall and get hurt because I know help is nearby. I've used it three times and the maximum time for help to arrive was 10 minutes. I live right in town and the first two times I used it, it was around 8 minutes when the fire department and ambulance came at the same time.
The device is very simple and I love it. I've recommended it to my sister and niece and both of them got it. My sister had the Life Alert and had a two-year contract for $69 a month. When I gave her my old GreatCall Splash when I got my new one, she switched to Splash.
Reviewed Oct. 26, 2015
My family wanted me to have a medical alert device. My daughter checked around and liked GreatCall's plan and what they offered. I'm an independent 87 yr old but in very good health - a few issues but nothing major. When I first got it I didn't carry it that much. I told my daughter I would leave it by my bedside and carry it into the bathroom when I shower. Then I started just carrying it with me all the time for no reason, for a little security. I'm very satisfied with them and have recommended it to a friend.
Reviewed Oct. 25, 2015
There are so many medical alert devices out there but when I saw GreatCall Splash, it seemed it would work for me. I can hook it on my pants and that's the reason I chose it. I don’t wear anything around my neck and I don’t like anything around my wrist except when I go to church. It’s also better than a cell phone. Cell phones and I don’t get along, and I just threw one out. I haven’t really used my GreatCall Splash device, but I know how to use it and push the button if something does happen. I would recommend it.
Reviewed Oct. 25, 2015
I haven't had to use my Greatcall medical alert device but I feel secure that I've got it near me all the time when I'm in the house and when I'm out shopping. I'm very satisfied with it.
Reviewed Oct. 24, 2015
At 93 years of age, having a medical alert device is a comfort. When I take a shower, I've got it there if I need it. I also love that GreatCall gives me the availability of help away from home. I encountered no problems dealing with their team.
Reviewed Oct. 23, 2015
My wife passed away and my children said I should get a medical alert device. I got the Greatcall, they okayed it but I’ve never used it since.
Reviewed Oct. 22, 2015
I used to have another medical alert device but they were taking too much out of my bank account and sometimes they would take it twice a month. So I said, "No, lets just cancel this thing." and so we did and my son got me GreatCall Splash Medical Alert. I haven't had any trouble with it at all. I've never had to call anybody. I get dizzy every once in awhile. I feel like I'm going to fall. Other than that, I don't have any problem. It's fine, it's easy to use. I just placed it inside my bra. I would recommend it to anybody.
Reviewed Oct. 21, 2015
I have trouble getting up and my balance is bad so I needed a medical alert device. I have one from GreatCall Splash in my pocket, it doesn't go around the neck. I called them once and they've been really good. I was out in the garden and fell, and had nothing I could hold on to to get myself up, but they stayed on the phone until the fire department came which came right away and they were very nice.
Reviewed Oct. 20, 2015
I live alone and because of my age, I decided to purchase GreatCall. I wear it on a chain around my neck and I put it inside my bra. Nobody even knows it's there, but it's there all the time. Now I feel more secure with the fact that I'll have help anytime that I need it. One time, I accidentally pushed it twice and they answered right away. I was really impressed and that gave me a feeling of security. It serves its purpose and that's what I needed.
Reviewed Oct. 20, 2015
September last year, I was using the original 5Star. I was coming in from the outdoors where it was very shiny and sunny. I was wearing dark glasses and carrying a heavy briefcase and a heavy pocketbook. So I raced up the driveway and I dashed inside and I wanted to put the briefcase in the library. So I was running through the kitchen top speed, still had my glasses on. But I forgot there was a carton of canned cat food, so I tripped, fell and broke my arm. I sat there and pulled out and pushed the button of my 5Star. And the guy was there immediately - he called the ambulance and stayed with me until the ambulance was coming.
Until the ambulance crew got there and loaded me up, I was able to say, "thank you very much." So it literally saved my day because there was no way I was going to get up and get to a phone. I'm very appreciative of continuing the GPS, and I like the fact that it'll catch me if I ever fall again. I'm very happy with it. So I have passed the word on GreatCall to other people, and I'm hoping they're responding and catching on to GreatCall Splash.
Reviewed Oct. 20, 2015
The Jitterbug phone works great but I am VERY disappointed that any photos I take with the phone cannot be downloaded directly to a computer. The only way to transfer photos is to send them to someone who has a "smartphone" and then have them download to a computer. GreatCall charges a 25 cent fee for each photo sent which may not seem like much but it does add up when you happen to be on a fixed income just barely keeping your head above water.
Reviewed Oct. 19, 2015
I'm disabled. I had polio and post-polio syndrome and I'm losing more motor function all the time that's why I got a GreatCall. I keep it with me all the time. I haven't used it recently but it works fine and I know it's there, so it's great.
Reviewed Oct. 19, 2015
I live alone and I had a fall at home. I was blessed that I wasn't hurt. I had already been considering a device for a year and a half and just kept procrastinating. In fact I've checked into several but they had too many requirements. So after that fall, I remembered the commercial, I went online and started researching about GreatCall and then called them the next morning. I have hooked the medical alert necklace on a chain to my diabetic necklace and I wear them under my clothes. As I was busy vacuuming up my car, I lay it on the feet to vacuum out a section and I must have pressed the button and then I heard Ring! Ring! and I said, "Somebody must have left their cellphone in my car."
I bent further down and then I heard it on me and I said, "Oh my God, I'm ringing." So I lifted my shirt up and I pressed the little button and said hello very meekly because I'm embarrassed. I explained to him that I was still vacuuming up my car and said it was by accident so we hung up and I moved it to the outside of my clothing so I could keep an eye on it after that. About 10 minutes later it rang again. I know I didn't press that button again but they were just calling back to double check on me and make sure that I was okay because when I pressed it the first time, I pressed it long enough that it actually called 911. I really appreciated that.
I'm glad it wasn't a real call but then it just reassured me even more that it really works. I felt confident this past Thursday night when I had to leave my house at 10 PM and drive to Jackson, Mississippi which is two and a half hours away for an emergency situation and I felt confident that I could go. I didn't feel alone because I had that little box with me. I'm 60 and I do have health issues so having this with me has made a really big difference in my life. I feel totally much more confident with it on.
I have several other people thinking about it and even told them how it has the little system that when you use the service it text your contacts right away. It'll let them know that you did press the button. And then if something serious really occurs, they'll call them. I like that idea. My children who lived down south in Mississippi feel really good about it. The cost is just phenomenal.
To have that security and that feeling of confidence for what I pay a month, it's no problem. I got the very basic service but as soon as I can really afford it I'll probably upgrade. My daughter wants me to upgrade to it now, I said as soon as I get my increase of pay for my annual thing then I'll go ahead and initiate that extra service but in the meantime, this makes me feel pretty good here. GreatCall is great and it goes right with the name of the company. GreatCall are great people.
Reviewed Oct. 18, 2015
I’m single and getting older, so I thought purchasing a medical alert device was a smart thing to do. I used one years ago, but GreatCall’s price was excellent, and based on the fact that the other one was home-based which had 600 feet range compared to the GreatCall which has unlimited range since it has GPS, I chose GreatCall. The device is part of my life. I wear it all the time and have it by my bed at night. I don’t give it any thought. It’s just there, and it’s really great. There is nothing better, and I love my GreatCall.
Reviewed Oct. 18, 2015
I'm single and I'm getting older so I thought it was a smart thing to do to get GreatCall Splash. I love it and it think there is nothing better than them. The price was excellent. It has GPS with unlimited range. It's part of my life. I wear it all the time and I have it by my bed at night. It's really great, perfection. I have recommended this to so many people, I couldn't even begin to count, and I know several people who's gone ahead and bought them.
Reviewed Oct. 17, 2015
I bought a medical alert device since I was concerned about living alone, falling ill, falling down, and getting something beyond what one cannot do to call for help. The first one I got was Life Alert which was the first that came out years ago. Then I switched to GreatCall because with Life Alert you had to be within the range of the unit, whereas with GreatCall you don’t have to be by that unit in your home to contact one for help. You could be at home or in Hawaii and you can call for help. It would be nice though if GreatCall came out with a longer running type battery that would last for 5-10 days rather than just 1-2 days.
The GreatCall team has been fine. I call every now and then to test the unit. In fact I have to speak to somebody in their technical department because I tried to test the unit about a month ago and they said that it is not sending audio enough from my end. Being a 71 year old guy I really appreciate all that the company offers as far as making me feel secure. It is like having somebody with me.
Reviewed Oct. 17, 2015
I’m very pleased with GreatCall Splash. I had to use it one time and it worked great. I’ve recommended it to many people. I told them all the advantages of it and I hope they get it. The only disadvantage that I can say is that I have the necklace type thing and it’s too big. No matter what you do, it’s going to show on your bra and underneath your blouse. If you put it in your pocketbook, you’ve got to kind of look for it and then sometimes you might be searching for something else and then punch it. I haven’t done that. But sometimes I end up putting it in my pocketbook when I’m going out.
Reviewed Oct. 16, 2015
I'm 80 years old and my husband passed away, so I'm by myself. I also fall for no reason at all about every 6 months. To me, GreatCall is the best one there is. I can wear it anywhere and if I push the button by mistake just like when I had it under my shirt when I was in San Antonio, they came through and told me exactly where I am in San Antonio. That's why I would not ever go to another kind. I’ve never realized that they have the GPS, and now they're waterproof. I'm never without it. It's always on me when I'm up and when I'm in bed.
Reviewed Oct. 15, 2015
I'm getting old and living alone. I don't walk as well as I used to and if I fall I cannot get up on my knees because I have metal knees. I can't get myself up so I need to be able to call somebody to help me stand. That's the reason I needed GreatCall Splash Medical Alert device. I've had a couple of operations and I've got another one scheduled. So I just feel I need something in case something goes out of control. Otherwise, I'm pretty independent. Their team were wonderful. I've used them twice. In fact, one time I guess the button was accidentally pressed, and I didn't hear it because I was at a luncheon. They called my daughter and son who both live out of town, out of state and everybody was worried about me. So they're really on the ball. The last time when I fell they got the rescue squad to come and help me up and stayed with me until the rescue squad got here.
The device doesn't bother me. The only thing is where to put it. Right now it's on a chain around my neck and then it's clipped to my bra because I don't have pockets today. If I have a pocket deep enough I'll carry it in the pocket then. There's no hole for a chain to go through so the chain is just under the clip and sometimes if it's just hanging loose it'll fall off. Other than that I have no problem with it. Also, I've recommended it. A couple of my friends have gotten one because I had one and just like I got one because a close friend got one for herself. So it's been very nice. We've passed on the information. I think they're very good. Their service certainly seems good and they're very reasonable in their price.
Reviewed Oct. 14, 2015
I carry Splash with me when I leave the house all the time and I've got it with me when I go to bed at night, so I feel very comfortable that I can get a hold of somebody if I need to quickly. I have epilepsy, so I have seizures. I've also had trouble with vertigo lately, so I feel very safe having it beside me. It's great and I'd recommend GreatCall Splash.
Reviewed Oct. 13, 2015
I'm alone on and off and I don't want to fall. My family doesn't want me to fall while I'm alone so I got Splash and so far, so good. The device is always with me. I use a walker on and off so it's always hanging on my walker if it's not around my neck. I know it's there and all I have to do is push a button. I would recommend them to a friend.
Reviewed Oct. 13, 2015
GreatCall Splash is the first and only medical alert device I ever used. I initially needed it because I used to be going back and forth to Florida. I’ve had to stop doing that because of my health. But my kids got to the point where they didn’t want me alone in the car with nothing to back me up. Then I fell and I decided I better have some help if I needed it. After looking at many of the medical alert companies, GreatCall Splash was the best fit because I travel a lot and its GPS can follow me in any place. Many of my friends have theirs that are tied into a police department or a local hospital, and they’re tied into the local area and can’t travel at all.
I feel very confident that I have it. Three months ago, I was on the floor and had my button around my neck and couldn’t get up. I pushed the button and within ten minutes, there were people here to lift me up. However, it could be a lot more comfortable. It could have some type of a chain or ribbon that I could put over my head without any problems. I’ve got it on a piece of leather right now and I have one other friend who carries hers around in her pocket. But it works wonderful, so I would recommend it to anybody. In fact, I've recommended it many times.
Reviewed Oct. 12, 2015
GreatCall Splash is very good. I needed it because of old age (I'm 90 years old) and I've had some heart problems. I feel a little better having it and also, their team was very friendly.
Reviewed Oct. 11, 2015
My daughter bought me a medical alert as I had been sick. My kids all live in Michigan, I live in Florida and she felt that I should have it just so that if I needed it I would have it. I had another medical alert device before and I washed it in the washer. As it turned out it was for the better. She bought me another one, the Greatcall, that can be worn in the shower, which is really where I need it. The one time my stool collapsed in there and the gizmo wasn't there except the Lord and my God was close to me, I don't know how I got out of there. I forget to use it but I got it in my pocket right now and I haven't had a problem.
Every so often I want to make sure so I've worn it in the shower and called them to make sure. There was one night that something happened and instead of using the phone, I punched my button and an ambulance was sent so it worked. My neighbor now has a medical alert because of me but she got a different one. We're trying to talk her out of getting rid of hers because hers is only good within 200 feet of the house. I would definitely recommend GreatCall Splash. No matter where I am it's with me.
Reviewed Oct. 10, 2015
My kids ganged up on me and said I needed a medical alert device. My son helped me get the GreatCall activated and I knew the first month was free so I sent in my activation fee and the next month in one check. The second check was due a week ago which has already been sent in so I don't have any problem in that department. Since using it, I feel more secure having something on my body all the time. If I get out in the yard and fall, I can just press the button and get the help that I need. In the morning I put it in my pocket and when I'm going outside and to the store, I hang it on my neck. I'm glad I have it.
Reviewed Oct. 9, 2015
I have Spinal Stenosis and I'm losing the use of my legs. I carry the GreatCall alert device with me everywhere I go. My daughter-in-law set it up for me and since then I'm a little more confident that I can get help if I fall.
Reviewed Oct. 9, 2015
This company does not answer its emails from customers and when called, requires that you wait more than 12 minutes on hold. There was a problem when I moved with their billing. I let them know of my new address by email as soon as I could. The credit card company did not honor their billing because of the move and their incorrect address for me which should have been updated. I was informed that I did not follow their company protocol and would be charged and sent to collections for payment. I explained what I had done in sending a regular mail to the company and declining to be served annealing by them along with the payment for that first month. The check was cashed! But no changes were made and they are continuing to bill me. This is poor customer service at best!
Judith, We are sorry to hear about your frustrations. We can locate no records in our servers to show that we received an email from: jayellen2004@yahoo.com. While we understand that it can be a pain to wait on hold for assistance, we are sure that if you had your issue would have been resolved that day. As of 10/21/2015, your account is closed with a $0.00 balance. All payments have been applied. Any billing that you may have received would most likely be dated prior to your account being reconciled. If you wish to reinstate service please call us at your earliest convenience. -Abel, GreatCall Operations
Reviewed Oct. 9, 2015
I fell and couldn't get up on my knees, so I got a medical alert device from GreatCall. I usually wear it around my neck except when I'm charging it. I charge it more during the day because it's at night that I have my problems. Since having the device, I've become more careful. The device gives me more confidence that I am not going to fall. If I did, I could push the button and someone will help me.
Reviewed Oct. 8, 2015
GreatCall Splash was cheaper than the other medical alert device I used so I decided to switch. I live alone that’s why I need it. I have it with me all the time and I got it around my neck. I take it even downstairs in the shower. It’s easy to use and convenient. I call GreatCall team about every six weeks just to test it and they're very understanding.
Reviewed Oct. 7, 2015
I wear or place my GreatCall however it feels more comfortable - in my pocket, around my neck - but the device is a little heavy. It's bigger than what I thought. Other than that, I need it because I have a habit of falling and I'm diabetic but thank God I haven't had to use it. I'd recommend it to others.
Reviewed Oct. 6, 2015
Prior to having GreatCall Splash, I had a button because of a bad hip. I’m doing fine now but my son wanted me to continue having it. It’s not comfortable. My button was much more comfortable because it was smaller. I have to carry GreatCall in my purse which is not good because it’s too bulky to carry.
Reviewed Oct. 5, 2015
My father’s 89 years old, so I purchased the GreatCall Splash device in order for me to have peace of mind while I’m working, and to make sure that he’s okay. Their team was extremely helpful, and the device is very convenient. My father takes the device with him whenever he goes out and since he used the GreatCall Splash device, I’ve had few worries. I’d recommend them.
Reviewed Oct. 2, 2015
My sister told me she had purchased a medical alert device, and what she liked about it was that it was not only security at home but when she was in the car, traveling so I also got mine. I walk about three miles everyday with some friends in an area where our cell phones don't reach. We were walking, and when we got to the top, I called GreatCall Splash just to see if they could pick me up there. We were so impressed they could tell me exactly where I am that my friend immediately bought her own. Also, a few weeks ago, I could not find my device. Someone said "they have GPS, why don't you call them and ask them where it is?" I did call, and the woman I talked to was so patient with me and kept working with me until they were able to locate they device. I was impressed. I've recommended it to two friends already that I know have bought them, and I would continue to recommend it. Overall, GreatCall Splash is great.
Reviewed Sept. 30, 2015
We had the GreatCall alert device about three days when my husband Jack was T-boned in an intersection. He pushed the button and in a matter of seconds, somebody said "Jack, is there something we can do to help you?" It was fast. The paramedics and the police were there in no time at all. It was worthwhile having that. The second call was made by my daughter when I fell in the house. The response was very good but not as fast as the first one. My view of it is very positive and it's been great.
Reviewed Sept. 29, 2015
My husband died so now I live alone and my daughter lives 35 miles away. I wanted to have the security of having something where I could push a button and get help, but I wanted more than inside my house and I wanted it to be wherever I was going. Since using GreatCall Splash, I'm not as concerned about being out by myself because I know that if I fall or something, I can push the button and get help. Their device is very easy to wear and I put it in my pants’ pocket every day. I have told other people about GreatCall Splash.
Reviewed Sept. 27, 2015
I work with the elderly so I had heard about Jitterbug for years - but there were some complaints about slow service. When it was time to get one for my mother, I was nervous. BUT - customer service has been great from start to finish. YOU MAY HAVE TO WAIT ON THE PHONE. I usually find this annoying but the recording reminds me that the customer service reps are giving the same time and consideration that I would want. Normally it's like "yeah right" but I remind myself that it is not always the daughter who is calling this number. It can be someone like my mother - who doesn't hear well, doesn't see well (which is why she needs the Jitterbug, duh) and generally can get easily confused by details.
For example when it was time to transfer her phone number from AT&T, it required two phone calls - one for them to tell me what we needed to verify FOR AT&T that it was really her who wanted to change the account. So I had to gather account number, etc. There have been a few calls since then for various questions and the reps are polite, friendly (they don't sound like robots and if you ask them how the weather is, they actually are happy to have a short conversation with you about weather.) This tells me they understand their customers want personal service and for that, waiting on hold for a bit longer is just fine by me.
Reviewed Sept. 27, 2015
I wasn't happy with my previous medical alert device, but I've been happy with GreatCall Splash so far. I've recommended them several times. Their representatives are helpful and nice. I haven't used the alert device, but it's there if I need it. It fits my everyday lifestyle, I put it in my pocket in the morning and that's it. However, I suggested to them a lanyard to wear the device around my neck under my clothes, because I don't like it in my pocket all the time.
Reviewed Sept. 26, 2015
The end of May in 2015, I had a TIA, which is a pre-stroke situation. Since I am alone a big part of the day, I thought GreatCall Splash was the perfect thing for me. I chose this one based on the fact that it's supported by AARP and other reliable organizations, so that made it a comfort for me. It's just the knowledge that I have it at my fingertips should something happen, because I've been through it once, makes me feel more confident. I can stop whatever I'm doing and think, "Do I need help or am I okay?" Also, I like the size of it because it's a comfortable size.
When I go out, I just put it in my pocket. When I'm around the house, I usually have it around my neck. One time, I did push the button in error one day, and the man at the end of the line was very polite and didn't say "Crazy old lady." He just said, "Is it an emergency?" so I said, "No, it's a mistake." Overall, I would definitely recommend GreatCall Splash.
Reviewed Sept. 26, 2015
My daughter keeps telling me I needed a medical alert device, so when I saw an ad of GreatCall Splash in the paper, I told my daughter about it and she went ahead and got one. It's fine and it's easy to wear. In fact, I wear it everyday. I highly recommend it.
Reviewed Sept. 25, 2015
So far, so good. I haven't had a need to use GreatCall but it’s a good thing to have. You could need a medical alert any time. You could be going to the doctor or the park and as long as they can locate you and help you no matter where you are, that’s the greatest thing. I had different devices before which were always hooked into security. It doesn’t always help if it's in the house, unless you’re home-bound constantly. No one wants to sit home just for an alarm to work.
Reviewed Sept. 25, 2015
My husband passed away and my kids thought I should have some sort of contact with emergency since I was living alone. I had to press the button once when I fell outside. I had a very short discussion which I just said 'Send the paramedics. Never mind all these stuff.' They ask a lot of questions and I was outside lying on the parking. By the time my neighbors all got out there, the paramedics came but also came a great big fire truck. We're not doing any halfway measures here but it worked out very well. They did have to transport me because they couldn't really address the issue that I had. So I was very, very pleased with my experience with GreatCall. I love it and would recommend them.
Reviewed Sept. 25, 2015
My daughter got me a GreatCall Splash for Christmas. I need it for security because I have a heart condition, I live alone and I’m 70 years old. In case I fell or needed help, I could get it. I'm more confident now that I have it. The device is fine but I would like to have a more dressy lanyard. I also have a defibrillator implant so I have to wear it lower because it did cause a burning sensation. But I'd still recommend GreatCall Splash.
Reviewed Sept. 24, 2015
I needed to purchase a medical alert device due to multiple falls. I have Parkinson's. The fact that it was good outside the home made me decide to use GreatCall Splash over another medical alert device company. And the price was good. It's easy to wear though a little big. I've only had to call their friendly and helpful reps about 3 or 4 times, mainly because my husband wasn't answering the phone. He didn't recognize the phone number that's coming through as being GreatCall.. and that meant the fire department, everybody came roaring down the road for a simple pick me up out of the garden.
Reviewed Sept. 24, 2015
I’ve had several falls, and a few of them happened when I was alone in the house so we purchased the GreatCall Splash medical alert device since I liked that I could use it anywhere, and I also like the reviews they’ve got. The reps were very assuring and helpful when I spoke to them after I fell when I was home alone, and since using the device I don’t hesitate to go anywhere in the house, especially outdoors. I’d recommend them.
Reviewed Sept. 23, 2015
My son who is in Colorado was one of the main reasons why I got a medical alert device. I’m 89 years old and by myself. We liked what GreatCall offered, and my son liked to be able to see if anything happens plus the GPS system. I have some friends here who check on me every other day or so but since having the unit, I'm more confident when I’m out and moving around because if something happens, I could get help. It’s been a pleasant experience and I haven’t had any problems.
Reviewed Sept. 23, 2015
I had a stroke one Christmas morning, fell over on the floor and broke my wrist. I live alone and needed to get help, so I decided that I needed a medical alert device. I like Splash because it is on satellite, unlike another one that I used to have where I was required to have my cell phone with me for it to work, but this way, I don't have to worry. I had had caregivers but I don't have them anymore, and while the Splash device isn't the easiest thing to have around my neck all the time, I feel like it is a caregiver. I recommended them to a friend of mine, and she got hers this week. She then called to tell me that Splash is going to give me a discount on my monthly payment for doing that.
Reviewed Sept. 22, 2015
GreatCall Splash is the best thing that I got because ever since I've had it, I haven’t had any trouble. I just take it off at night when I go to bed and I charge it up and put it back on me in the morning. It has a cord that is a little long, so I put a pin in the back so it doesn’t flap. This is better than the old-fashioned great looking thing that I had. I've had this one for about 4 years and I'm doing really good with it. I had no problem with it at all.
Reviewed Sept. 22, 2015
I'm 82 years old, spend a lot of time by myself, had triple bypass surgeries, and two back surgeries so I needed a medical alert device that could get somebody close by quickly if I needed to. We had another device before but it had to be in my home for it to work. I saw that GreatCall Splash had a GPS in it and that would work for me because we live in a mobile home park and now, I can walk there alone with confidence. I don't have to be afraid that I wouldn’t be able to get help if anything happened to me while I was out walking.
Reviewed Sept. 22, 2015
GreatCall Splash is a good device. I have a lot of problems with my mind and don’t remember things very well anymore, but the device really gives me peace of mind that I can call for help. Just having it in my pocket or tucked inside my blouse gives me a lot of confidence. I’m glad to have it. I can handle more problems now than I thought I could before. I haven’t had a real need to do anything with it, but it's nice remembering that it's there in an emergency. If we go to the store sometimes and my husband takes off and doesn’t come right back, I sometimes panic but now with Splash he can find out where I am and call and let me know.
Reviewed Sept. 21, 2015
I love my GreatCall Splash medical alert device. I'm going through a lot of things with cancer and I had a treatment not long ago so I'm very tired. The treatment makes me very weak. My daughter thinks I could get lost but I don't. But I like that she keeps track of me with my GreatCall Splash. Everybody should have it, even teenagers so parents can keep up with them.
Reviewed Sept. 21, 2015
My brother uses GreatCall Splash. He travels around and does stuff on his own but he has a congenital heart failure and had a stroke so we got a GreatCall medical alert device for him. It's the only one we can afford. He's lost it a couple of times, but we were able to retrieve it because we know where it is with its GPS feature. So far, it's been good. It is a great burden off my shoulders because I know if he gets in trouble, he can push the button and people will be able to help him even though he can't talk.
Reviewed Sept. 20, 2015
I have health issues and have fallen a lot in the last several months, and nobody is around to help me get up. I don’t even have a cellphone so I decided to get a GreatCall Splash. Now, I have fewer worries that if I do fall, which I did, and had to use it, there’s always going to be somebody at the other end. I just stick the device in my pocket or put it in the cellphone case. It's like it's a part of me already. Their representatives are also excellent. I've recommended GreatCall to several people.
Reviewed Sept. 20, 2015
I'm 63 years old and wanted to be safe since I'm alone a lot of the time, so I decided to get a medical alert device. I went with GreatCall Splash due to the fact that they have one self-contained unit that does everything. The device is very easy to have. It's got a cord attached around it and it hangs around my neck, so if I need it, it's there. So far so good with the GreatCall team. They're working on a problem right now that I have and I expect it to be resolved shortly. I've recommended GreatCall to several people.
Reviewed Sept. 20, 2015
I'm 77 years old and live by myself. Since using GreatCall Splash medical alert device, I feel more secure being away from the house - sitting out in the yard, walking down the road, or even out shopping. I like that if I'm out somewhere and my son's trying to find me, we have the ability for him to trace me if there's something wrong. It comes with a little chain that I can put on my belt but I pin it to my bra like what several other ladies at our senior center do. It's been working fine. But one time when I pushed something, the green light didn't come on. It was flashing red. I called the number and got a lady who talked me through resetting it. I thought that was was great. I've never had a problem and when I do, GreatCall Splash team is right there which is very good. They're handy and everyone has been very helpful. I've recommended it to several people I know at our senior center.
Reviewed Sept. 19, 2015
I'd absolutely recommend GreatCall Splash. It's working fine. Their reps were also friendly and helpful when we were getting the device registered and set up. I got it to ease my sons' mind because I'm living by myself now after I lost my husband. They felt more comfortable with me having one.
Reviewed Sept. 19, 2015
I'm 78 years old, crippled, and living alone so I got a GreatCall Splash medical alert device. I'm very happy with it and my brother feels more secure that I have it. I have had several people in different doctors' offices ask me about it and I have told them that it's a lot more affordable than any of the others on the market and at the same time as good as them.
Reviewed Sept. 18, 2015
Being alone, I figured it wouldn't hurt to have a medical alert device. It's good to have one handy no matter what age a person is. For a relatively small amount of money, it's not only good for a medical situation but also for robbery or any kind of emergency or if someone else needed help. Every one of GreatCall Splash representatives was great. I've gotten to know a few of them. I've made several calls because when I do something, I want to be sure I know exactly what I'm getting into. I've also had replaced some parts a couple of times and GreatCall Splash was really fair and good about it. I have recommended them.
Reviewed Sept. 18, 2015
I fell outside in the yard in May. I broke my wrist so I could not depend on my right wrist to put on the ground to help me out. I was fumbling around and could not get up at that time. I have fallen a couple of times out here a few years back but I could always manage to get myself upright. But this time I couldn't and that was scary, so my daughter got GreatCall medical alert service for me. I don't use my device when the family is all around me. I use it when I'm alone. I don't put it around my neck in the house because I have enough chairs and things I can hang onto around here, so I won't flounder as much if I'm in the house as I would outside. I feel more confident if I'm here by myself and outside that I can get help if needed.
Reviewed Sept. 18, 2015
I’ve had excellent experience with GreatCall. Fortunately, I’ve never had to use it. It was my child's idea to get me a medical alert device. I had another company before I signed up with GreatCall, but they were charging me $40 a month and I could only use it in my apartment. GreatCall, on the other hand, works even when I am out. I have them check the GPS once in a while and it shows close to my location. I carry it in my pocket when I really shouldn’t do that all the time because sometimes I bend and start hearing a voice in the background and I’m wondering who it is. I found out it’s them calling me because I accidentally set it off. Now, around my apartment here, I just wear it on my neck but when I go out somewhere, I put it in my pocket. I'm happy with this device and it's important for me to have it because I live by myself and have some health problems, like diabetes.
Reviewed Sept. 17, 2015
I had fallen in the backyard and had to have my hip replaced. I turned 76 today so the older I get, the more I'm likely to fall so I got a medical alert device. I used LifeStation but it's only good in the house. In January last year, I bought a GreatCall Splash device in South Texas. I also wear Life Alert which is lighter but I use GreatCall when I'm out on the road or go out at night. I also go to South Texas in the winter time and I take it down there because I don't have a landline. I put it in my purse because it's got a GPS on it. If I get somewhere and I think somebody's following me, or I fall or need any help, I just press a button and they can locate me. It's been very satisfactory.
Reviewed Sept. 17, 2015
I like that GreatCall Splash has GPS and is very easy to wear, even in the shower. I bought one because I fell on my patio and barely got inside. But I feel more confident now that I'm using it.
Reviewed Sept. 17, 2015
I am independently living in an RV in Livingston and I still travel a little bit. I was going to drive my car to New Orleans by myself, and I thought it was a good time to sign up with GreatCall. I'm in pretty good health so I don't really expect to use it that much but it's nice to have it. The only way I've used it so far is when I was in New Orleans with my relatives. I pressed the button to demonstrate it to them and showed them that the people will say what they could do for you and I said that "I'm just demonstrating GreatCall for my relatives. Can you tell me where I am?" They told me where I was and it was very impressive.
Reviewed Sept. 16, 2015
I have 3 kids that kept saying "Dad, you can't stay by yourself, you need something," so I purchased a medical alert device. When MedicAlert popped up with $87 a month, I went through two or three different companies which were all at $50 a month. I got GreatCall Splash and I was told it was going to cost me $25 a month and it would work everywhere I'm at so I decided it is the one that I would use. GreatCall Splash was not afraid to tell me how much it costs. MedicAlert and all the rest were. They put big ads on TV and you had to almost buy it before they would tell you how much it was going to cost.
I have used the device one time and it was fantastic. When I pushed the button, someone from GreatCall Splash was there. She stayed with me until the ambulance got here. People ask me what it is, why am I wearing it away from home because they're thinking of all the rest of the different buttons that you get only works in the house so I tell them about it. I even told the girl at Walmart in Canton, Ohio, "You're selling them, you should know what they do other than they're on the shelf." I told her about it and she said, "Oh my gosh, you're kidding. I didn't know." I said, "You really got a good thing there. You need to let people know that it's something that they need."
I recommend them to everybody. My son fell off a fire truck, broke his neck, and now he's under pain management. I told him, "Yeah, your wife's here but she's out working. You go out and don't know whether you're going to make it home or not. Pain may get you and you're stuck someplace." He thought it's a good idea but hasn't done anything about it yet.
I also have a sister-in-law who is by herself in Alabama. She said she doesn't have the money to buy it right now. I was going to buy it for her but she said, "I can afford the 20 something dollars a month," but she said she doesn't need it because she's not traveling. She could go with the $14.99 right around home because she doesn't drive. She doesn't need the coverage that I have. I may still go ahead and buy her one. I didn't realize how easy it was that I could just go into Walmart, buy one and give it to her. Or I may get her son get her one. She'll only need call in to activate.
Reviewed Sept. 16, 2015
My husband has FTD which is a type of dementia so I have to track him to figure out where he's at. Since he's been using GreatCall Splash, I'm more comfortable because I know I can find him when he's out, I only make sure that it's on him everyday. I'm very thankful for such a product. It's wonderful and I have recommended it several times.
Reviewed Sept. 16, 2015
I've had a similar device to GreatCall Splash with different companies for ten years. There was a time I had an alarm system for the house and an alert button, but I quit the that alarm and went to GreatCall Splash when the price went up so much. I also like the idea that it goes with me and doesn't just stay in the house. Also, I live alone since my husband passed away and have fallen and broken my hips five years ago. When I first got my device, I did a test with their reps. So far, it's been good and I haven't had to use it. But last Friday, my grandson pushed the button and it came on. I told them what happened. I'm very happy because I had a very quick response from them.
Reviewed Sept. 16, 2015
I'm glad I've got my GreatCall Splash medical alert device and I like the way it works. I’m a diabetic since 2007, and an independent person - I just recently lost my husband, and I also take care of my 89-year-old mother who has Alzheimer's. That’s the reason my son wanted me to get it for - when I needed to go away from the house, I would have an alert device in case something came up like my sugar. I could mash a button and get a hold of somebody rather than trying to dial the telephone. And, what we really liked about it was the Link - I know that I've got it, in case I need it.
Reviewed Sept. 15, 2015
A couple of my neighbors have GreatCall, and so I thought to have it too because I'm 84. I carry it with me and it's better for me when I'm driving in the car. I haven't had to use it but would recommend it.
Reviewed Sept. 15, 2015
I'm 79 and I live by myself, and since I'm very mobile my son and his wife pushed me to get a medical alert device. At first, I went for the Life Alert that I can get through Medicare and it was $35 a month. It was good for 300 feet from the speaker, and that was as far as the mailbox and back of my house. After a few months of having it, I ran into somebody who told about GreatCall. I looked into it, liked it and ordered it. I had no problems when I ordered it. Their rep was helpful and the order process was over in about 10 minutes.
I received the device in a little over a week. I pay $25 a month and it was a little more costly upfront. However, I like it because it goes with me wherever I go. It's a nice looking little piece of equipment, and has a 911 feature, so I don't have to worry when I'm out somewhere and something happens. My kids also tried downloading the app where they could see where I was all the time but it became too much of a hassle. They’re also sure that if anything was wrong, I’d call them. So, I keep the device with me most of the time and I feel very confident in it. However, I don't like the lanyard because it's too long for me. So, I don't wear that. Instead, I hook the device to my purse. And overall, I had a good experience with GreatCall.
Reviewed Sept. 14, 2015
I lost my husband in December. I was alone, and one night I had chest pain and thought that was scary and had to do something. That's when I decided I should have some help handy. So far, I haven't had to use my GreatCall but I feel very confident and secure. I got a lanyard, a wristband and a belt clip. One time, I accidentally hit the call button and their reps immediately answered me.
Reviewed Sept. 14, 2015
I'm very pleased with GreatCall Splash. I like that it has GPS so that people will know where I am. I needed it because I'm disabled and have no feeling in my one leg which often times leads to falls. I also live alone. My service dog, as well trained as she is, doesn’t dial 911. Since having it, I feel much more confident especially since I have a stalker and the Splash unit allows me to have instantaneous, undelayed intervention that people can hear what’s transpiring.
The people from GreatCall were also helpful and knowledgeable. I did have to call in one time because I was having some pretty severe pain and tenderness on my right side and I was concerned it might be my appendix. The young man asked me some questions. Said to me, "you ought to go to the hospital." I was driving and I pulled off the road so they would know where I was. He said to me, “We’ll send an ambulance out for you.” And I said, “No, I’m driving so I’ll drive myself over to the hospital.” They had me on the line with someone who could confirm that I had declined medical assistance at that particular site. I was only a few miles from the hospital so I just went over myself.
My biggest problem with this thing is it reminds me of a Hotel Five bar of soap. I’m a very slight person and I have Fibromyalgia, so I have a lot of nerve damage. I wanted to wear it around my waist because the lanyard would fit around my waist but they said "No. Wear it around your neck." Well that very quickly gives me a headache so I wind up wearing it around my neck and then hanging the clip from the front of my shirt so that it keeps that weight kind of up off my neck. I wish there was a second option for the fall detection that I could wear it on my wrist or still keep it clipped. But other than that, the design is fine. It’s very simple. I had a massive stroke in ’98 so even as debilitated as I was then, I could have still pushed that button. As long as I can push the button, even breathing ought to get me points for something. I have set up my account so that they know I put a lockbox with keys into the house.
The only other thing I’m a little baffled with with these units - and I put in on the charger all night, every night, right next to my bed so I can still have access to it yet some days it comes up and says the battery’s good or it’s not great and not fully charged. It’s really been the only really discrepancy I’ve found with it that makes me a little leery especially when I need to go to Vegas and it's a 150-mile trip.
Reviewed Sept. 13, 2015
It's nice to have GreatCall Splash around especially since I'm 86 years old and I live alone. I went with it because it's the most reasonable and I like that it has a special feature that easily connects when I fall. It fits my everyday lifestyle.
Reviewed Sept. 13, 2015
I ordered GreatCall and got it, but they couldn't locate me on the medical. After talking back and forth with their people several times, they admitted that part of it didn’t work yet with the particular phone that I bought. So I returned it. But I decided that I was better off with something that I could push right away rather than wait until the cell phone comes on if I’m passing out - I almost passed out on the street while driving one day. That’s the reason I got GreatCall Splash. My only concern was if they would be able to locate me if I was somewhere out by myself. So when I first got the device, I called and told the rep that I wanted to test the device. I went to a place close by, tested it and she told me where I was located.
I'm satisfied that it's working. So far, I haven't had to use the device. I live in a retirement community that has an emergency service. We have a button that we push if we have an emergency so I don’t use the GreatCall Splash except when I leave the premises. I put it in my purse - I have it in the garage ready to go whenever I leave.
Reviewed Sept. 12, 2015
Because I'm home alone and my husband died, and my kids also wanted me to have it, I got GreatCall Splash. I wear it on my wrist and it's easy to wear. The second time I used it, I was angry that they made me go to the hospital but other than that, it works fine. I'd still be on the floor if they hadn't come.
Reviewed Sept. 12, 2015
I bought the jitterbug cell phone and splash medical alert from my local Rite Aid store. I called GreatCall and activated and assured of cellular service. After just a few days, I cancelled the service because of poor service. I returned equipment to Rite Aid and received a credit on my card. But I am not getting a service credit from Great Call. I have talked to various reps and even a supervisor about this problem. They claim they are waiting on verification of equipment return so they can charge me a restocking fee and adjust my credit. They immediately debited my account when the units were set up but they are unable to credit it. I did not purchase the phone and Splash alert from them. I returned it to Rite Aid, so there is no way they will get the verification or have to restock anything!!!
I just want immediate credit so I have the money in my account to purchase another medical alert system that will work! I don't want to wait. My mother is 102 and she needs to have a dependable source of communication and a dependable alert system. The reps were not at all helpful with appropriate action. I should receive $117.01 credit because of failure of this system that the technical support team verified was poor or no service area. (Even though they claim I am in a service area). I feel that GreatCall is stalling and this is a disservice to ANY senior citizen especially on a fixed income.
All of their advertisements are misleading. One rep could not even give me the correct spelling of the CEO. I would love to share my situation with him because I am sure I am not the only one that the his company is creating a problem that is difficult to deal with at any age or at any financial level. I hope that if they are the leading company they claim to be, this matter will be resolved immediately!
Ms. Sledge, We are sorry to hear that coverage was not sufficient enough in your usage area for you to maintain GreatCall service. We understand that wireless coverage can vary from location to location and can be affected by geographic landscape, building materials and cell tower proximity. We have issued the following refunds:
1- $16.27 on 9/15/2015: for the service activation of the 1st line of service.2- $37.97 on 9/17/2015: for the service activation of the 2nd line of service.
3- $51.92 on 9/17/2015: for the monthly service charge, phone airtime charge.
Please allow 3-5 days for the refund to post to your account.
We have issued a refund for the monthly service fee as a courtesy. Our Terms and Conditions state that if more than 30 minutes of airtime were used then the monthly service charge is retained. We have made a one-time exception for you.
-Abel, GreatCall Operations
Reviewed Sept. 12, 2015
I'm 87 years old and I live alone - my husband died 16 months ago. My daughter lives in Kansas and worries about me whenever I go outside to our driveway to pick up my mail. There's no light up on the street that I live on. She also worries when I pick up the fallen pine cones behind my shed and nobody can see me there. I have to go up a little hill to get the pine cones and Montana has an awful lot of them this year. So my daughter bought the GreatCall Splash for me. I put it on every morning and I'm getting along fine with it. I have a little red string around it and I put it underneath my shirt. I wear cotton shirts so it's not out there where everybody can see it all the time. And my daughter has it connected to her phone so she knows when I'm outside and where I am at. I hope I don't have to use it, but it's good to have it on me just in case.
Reviewed Sept. 11, 2015
It's been wonderful with GreatCall Splash. I had an open heart surgery this summer and I live alone, and I've been hospitalized twice since then for heart problems. Although there's nobody in my house to help me, there's somebody just a button away with my device. I got GreatCall because of the GPS. I like the idea that it could track me wherever I go and not just good inside the house. I carry it with me all the time and I'm more confident when I go out. It's very easy to wear. I hook it on my belt loop and tuck it in my pocket. I've recommended it to a couple of friends.
Reviewed Sept. 11, 2015
Last year, November, I suffered a stroke so I needed something that would get me help as fast as I can. Because of that, I decided to get a medical alert device. Unlike with other medical alert device, GreatCall Splash doesn't require to install anything - it's wireless and very convenient. And I'm so grateful that I have it. I can access it whenever there is an emergency. For instance, the very first time that I had my emergency I was impressed that when I pressed the button the first time, I got a response. In less than 10 minutes, I had an ambulance in my apartment complex. By the time I turned around, they were at my door to look at me and to take me right away to the hospital.
So ever since then, I carry it everywhere that I go - in the bathroom and even when I'm cooking. I'm also not afraid to be by myself because I know that help is just around the corner. In addition, their representatives were excellent, very polite and good listeners. I don't have to keep repeating things because they can catch it the very first time that I say it. Overall, I was very impressed with GreatCall and I told a lot of people about it.
Reviewed Sept. 10, 2015
DO NOT buy this product! Bought a Splash emergency button for my elderly father. They charged my credit card right away and the sales person promised he'd send me an e-mail confirming the terms of the agreement and activation instructions, etc., as my father lives in another state and I'm handling this for him. No e-mail, currently on phone with 4th person at their "customer service" dept., they have no idea what they're doing, can't find my account, blah, blah, blah. But, they sure know how to charge my credit card! I can only imagine what would happen if my father called for an emergency. This company is a joke.
Reviewed Sept. 10, 2015
I needed a medical alert device in case I had a heart problem, I would be able to let people know to come get me. Since GreatCall Splash seemed to offer the most for me, I decided to go with them. The device is easy to wear. I wear it around my neck when I get up in the morning and take it off at night.
Reviewed Sept. 10, 2015
I have spinal stenosis and I have balance issues and when I had 9 falls in 3 weeks, my husband and my doctor said I need a medical alert device. My husband got GreatCall Splash and I put it on every morning or put it in my bag and bring it with me at all times, but I've never had any reason to use it yet.
Reviewed Sept. 9, 2015
I'm turning 71 years old and I found out that my footing isn't quite what it should be. I almost miss a step now and then. I've been looking for a medical alert device for quite a while and GreatCall Splash's deal was far the best than any other. I'm perfectly happy with it. It's not a complicated thing. I love it and it is a good feeling when I know it's in my purse. It is peace of mind. That's the bottom line.
It's got a lot of features to it but I have a phone that does a lot of those features too. I like that it has GPS though. They give me the opportunity to tell them what church, school, and gym I go to. They are more detail-oriented than most and they cover a lot more bases than the other companies. That's what I also like about GreatCall Splash. Although I haven't had any emergencies yet (which is a good thing), I do feel better having my medical alert device from them. You use it one time and it saves your life, it's worth all the years you had it. I've told several people about it and they say, "Well, we'll let you try it first and see how you like it then we'll get one." So there's more sales coming for GreatCall Splash.
Reviewed Sept. 9, 2015
It was mostly because of my son-in-law that I got a GreatCallSpalsh - I am going to be 90 years old and live alone. Before, I had the GreatCall, but we traded that in for the Splash because it was a little easier to connect at night. So far, I haven't had any trouble. But I always have it near me either around my neck or on an end table.
Reviewed Sept. 8, 2015
My husband has brain cancer and he is in hospice care. Because of his brain cancer, he has a tendency to fall and we needed to have him have easy access to call me at any time. He is not coherent enough plus he's visually impaired so he couldn't touch the numbers on his phone to reach me. With GreatCall Splash, all he'd have to do is push the button and it was programmed to me. For a span of time, I felt confident with it but there was one time when he did fall and it didn't call me so I lost confidence after that. I don't know if they're designed properly for falls and I'm hoping to speak to GreatCall Splash about that experience.
Reviewed Sept. 8, 2015
I'm 84 years old and my children were worried about me. I live 2 miles from a nurse neighbor, 3/4 of a mile from the nearest road and it's icy in the winter time. Although my daughter lives on the same property, she works all day so I'm left alone at home from 7 o'clock in the morning until 6 o'clock in the evening. We had a lot of ice this winter and they were very concerned I was going to fall so I got GreatCall Splash. It's comfortable around my neck and easy to use. My kids are adoring it because they can find me. I travel quite a bit in the United States alone in my vehicle and they worry about it. They get notified if something happens and they know where I am so it works great. The only thing is that I wish the battery would last longer because I go to work about 4 o'clock in the morning and it usually goes off before I'm ready to go to bed. But other than that, I love Splash and have been recommending it everywhere.
Reviewed Sept. 7, 2015
My daughters decided I needed a medical alert device because I have a walk-out basement and I go up and down some steps here. I went with GreatCall because of the price, which was great, and I like the GPS feature which I didn't have before with my other alert device. I've gotten used to wearing it and I have it on all the time. I used to wear the bracelet part but I decided the lanyard is better. Most times I tuck it inside my shirt if I'm wearing a loose one. I have recommended GreatCall to a friend.
Reviewed Sept. 7, 2015
I haven't made any real use of my medical alert device yet. I got through recharging the unit, but whenever I hit the button accidentally, there's always been somebody right there, and I've been quite pleased. My wife had to go into Alzheimer's care and all of a sudden I found myself living alone. I slipped one time on some ice on the back steps, so I needed somebody to watch out for me and looked into purchasing a medical alert device. I went with GreatCall Splash because I'm out and about so much and a medical alert device that's strictly for around the house would not be very effective for me, and also the price was reasonable. I don't always have a pants loop that I can fasten the device to, so sometimes it has to sit in my pocket, but that works.
Reviewed Sept. 6, 2015
I’m very happy with GreatCall Splash. I like everything that I read about it. I have GreatCall Splash for precaution since I live alone at this house. Also, I always had to rely on a friend of mine to take me to the hospital. When I moved into this house I fell down and cracked my right hip so I ended up in a hospital. I also kept on passing out and the doctors cannot figure out what it was. I also ride street bike a lot and I even fell down once for the first time. I bought this medical device to help out, to try to make the other people that I know a little more at ease. I’d definitely recommend it to a friend. I have already spoken about it to my doctor because they have one at the office that I did not like. I loved the idea that I can use GreatCall Splash anywhere I go. I also like fishing by myself a lot and it would be pretty handy if I ever need it. It gives me more confidence for myself.
Reviewed Sept. 6, 2015
I have used my GreatCall device one time to call rescue and it worked fine. They were nice and stayed on the line with me until they all got in the house. I don't wear it too much in the house, but I do when I'm going out because I'm by myself and I live out in the country so I like to be protected. I appreciate my children getting it for me and would recommend GreatCall Splash to others.
Reviewed Sept. 5, 2015
I'm old and I live by myself so I got a medical alert device from GreatCall Splash. It has helped a lot. I carry it with me all the time, and would recommend it.
Reviewed Sept. 5, 2015
I'm very satisfied with GreatCall Splash. It has all the things that we wanted. It also gives me and my family a great deal of confidence and comfort because I’m living alone since I lost my husband. I’m diabetic and I have low blood sugar so I pass out. I feel very confident with the issue of being able to push the button for 911 if it’s needed. I also feel more confident in going down the basement and in playing near the pool because I have a little problem with balance at times.
It's also comfortable to wear and the little magnetic closure on the end of the rope is so easy to manage. I love that feature and sometimes I wish I had a second rope so I could wash it and wear the other one while it dries. One thing though is that I thought they would call me from time to time to see how the thing worked but I have not received any calls. Other than that, I'm very satisfied with it and in fact, I have recommended it.
Reviewed Sept. 4, 2015
My GreatCall Splash has given me the peace of mind that I expected when I got it - it's there and I can take it anywhere with me. Since I'm living alone in Florida, my mother and sisters feel that having it is a very good thing that I've done for them and myself. If I'm in an emergency, I can simply push the button. So far I haven't done that which is good. I don't expect to push it too, but if I do, I feel that it's worth something to me. The price of the device is also exactly in the range that I wanted to pay - the others that I considered were too expensive. But if the price goes up to $50 a month, then I would change my mind about Splash and look around.
On the whole, I'm pleased with my device and I've already recommended it to two people. It's a solid product from a good company and it has good reviews. Walmart and Sears are also backing it. I bought mine directly from GreatCall because when I went to Walmart for some research, they were sold out. This was the case as well the following week.
Reviewed Sept. 4, 2015
It took forever to even activate this phone; then, it only would ring half the time when a call came in. Calls to customer service--you wait 10 minutes and then are told to call back later, or call from another phone to get service. A lot more baloney about phone not working; then they sent a replacement phone. Same thing. It only rings half the time and I have missed very important calls. I have asked 4 times for a return label to return the previous instrument and still have not received a label. They said they sent it to the wrong address. That was a week ago. Then, they gave me a $2.50 credit for some poor service awhile back. They said when I pay, deduct that amt. Now they are billing me for it as past due. Still terrible customer service; almost impossible to get them to come to the phone and they never resolve anything.
Reviewed Sept. 4, 2015
My son said that I should have a medical alert device and purchased GreatCall Splash. I don't have worries since I've had it. I only use it during the day and put it on charge at night. It's comfortable and easy to use.
Reviewed Sept. 3, 2015
I have fainting spells so I got a medical alert device. The other night, I went into another one of them and I threw it across the room. I must have been either trying to use it or it got in my way. I've had seven of those spells before and had the paramedics come out here. They happened about two nights apart. It doesn't happen during the day and that's what scares me. I couldn't move and was completely frozen. It's a frightening experience and a sickening problem. I talked to my heart doctor about it and he said I had blood clots moving up my right leg to my head - up to my brains. It was the reason that I had those spells. I've never heard of it before but it makes sense.
It has been twice that I woke up on the floor. My husband doesn't have his hearing aids on at night when he sleeps so there's no way in the world I can get in touch with him. But now that I have my GreatCall Splash device, it's less scary because I know that I have something here that I can use if I have to. I use it at night and I keep it pinned to my nightgown so it doesn't move around and bother me. I would recommend it to anybody having any problems.
Reviewed Sept. 3, 2015
I live alone. I have trouble walking and I’m in a walker. My son and daughter decided that it’s time for me to get a medical alert device and I’m glad to have it. I feel I can take care of myself and I do. I just need little assurance and that is what the device does for me. I wear it around my neck and if I’m doing something where it hits something, I stick it inside my shirt. Otherwise, I leave it out. I juice it up at night when I’m in bed reading and then it’s okay. I have no problems with GreatCall and I recommend it.
Reviewed Sept. 2, 2015
Early one summer morning, before it got hot, I was out for a walk. I fell and when I was trying reach for my cell phone, it went several feet out of reach. I live in a senior housing complex and all the apartment doors were closed that time so nobody was around. I decided to get a medical device after that. Another reason is I'm diabetic and have been adjusting my medication. My blood sugar went down to 52 and that's very low.
So now I have the GreatCall Splash and it's been fine. I don't like the size of it, but knew I was going to get the bigger one because it's important that I have GPS. Other companies have smaller ones, but they only help you right in your home. I like that I have it comfortably tucked under my shirt when I'm out. With it, I can push the button on my alert faster than when I fumble to get a number dialed on my cell phone. I feel more confident, but the problem is I may be a little overconfident because I haven't been wearing it as regularly as I did when I first got it. I know that's not intelligent. I don't want to have a problem and think, "Oh my gosh, I should have had it." But on the whole, I'm quite pleased with my GreatCall Splash.
Reviewed Sept. 2, 2015
I'm 80 years old and I live alone and the price made me decide to use GreatCall Splash. I wear it every time - either on me or with me in my purse. I feel safer with it. But one thing is that it's bulky but I stick it in my bra and that's fine. Their reps are very pleasant and helpful.
Reviewed Aug. 27, 2015
While I understand that business conversations might be recorded for quality assurance, I spoke to a person today whom I called "Ms Personality." I was being facetious, of course. She spoke in a monotone, sounded like she wished she were somewhere else and if I'd been dealing with a bot, it would have been a step up in both quality and satisfaction. If this person had a personality and enjoyment for her job, she kept it so well hidden as it make it appear to be nonexistent.
Lively Mobile2 Company Information
- Company Name:
- Lively Mobile2
- Company Type:
- Private
- Formerly Named:
- GreatCall
- Address:
- 9390 Gateway Drive, Ste. 100
- City:
- Reno
- State/Province:
- NV
- Postal Code:
- 89521
- Country:
- United States
- Website:
- shop.lively.com
