Lively Mobile
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 80 ratings submitted in the last year

Lively Mobile

ConsumerAffairs Accredited Brand

Building on five years of mobile medical alert technology, the new and improved, compact (30% smaller than Splash), Lively Mobile Urgent Response device is the easiest way to reach GreatCall’s exclusive 24/7 5Star service.

Lively Mobile is a one-touch, waterproof device that can even be taken in the shower. Fall detection is also available with select packages. Our mobile coverage works across the U.S and offers enhanced GPS location technology in case of emergencies.

Lively Mobile Urgent Response allows you to feel safe and secure while keeping your independence. Lively has no contracts and no cancellation fees. Call us today to learn more!

Award-Winning Customer Service

When you need assistance, our knowledgeable 100% U.S.- based Customer Service Representatives and friendly Operators are there to help.

Lively Mobile by GreatCall Gallery (6)
A+BBB Rating
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1329 Lively Mobile Consumer Reviews

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Page 2 Reviews 11 - 20
Rated with 1 star
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Verified Reviewer
Original review: Jan. 3, 2019

They will not let me return phone. They misled me & not truthful. They told me 2 keep phone & I would get what I expected. They lied so I would keep phone & go beyond time to return. I paid 4 something they knew not useful. I hope you can help!!! Thank you!!!

Lively Mobile response

Hello Dawn, we are sorry to hear of your recent experience and we appreciate your feedback. GreatCall strives to provide the highest level of Customer Service available. We are willing to look into your account to determine if you were within the 30 day return period. For your privacy and security please look for a private message from GreatCall to receive your account information.

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 27, 2018

I purchased GreatCall - Lively Mobile One-Piece Water-Resistant Medical Alert Device - Silver for my 89 year old mother. She lives alone as my father has passed. She still drives, so wanted a device that could travel with her. She is also still very active around her property but is fearful of falling & needing assistance. I checked coverage availability for her area. It reported that there was coverage.

However, when trying to activate the device it was not able to pick up signal, so activation was not completed. The tech that I spoke with stated the device must be faulty. What are the odds? This was not a very comforting thought for her or her children, that the device made it to a store shelf. There is terrible coverage within her hometown, but never a problem with cellphone signal in her rural area. I am returning the device to our local Walmart for a refund. Very disappointed of the claim that there is coverage in her area when the device is too weak to pickup the cell signals it needs.

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Lively Mobile response

Teresa, we are sorry to hear of your recent experience and we appreciate your feedback. If you are in need of any further assistance, please call Customer Service, between the hours of 5 am and 8 pm Pacific Time.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2018

I’m as active as I can be but I had fallen across the fence at my front yard. Also my husband passed away three years ago so my kids just kept on wanting me to get this medical alert device. I had a friend that got one and hers was only good for so many feet out there in the backyard or front yard. I wanted one that was good anywhere so I got Lively Mobile. I wear it when I get up in the attic and I wear it when I get up on the ladder. I called them not very long ago because I wanted to be sure it works, and the response time was very good. The rep answered right away. So I was very happy. I would recommend Lively Mobile.

6 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2018

I have people in my family who is falling down and I have bad hips and can’t get up. Also, I’m 90 years old now and I thought I should have a medical alert device. The device that I had fell apart and I'm ordering another from Lively Mobile because of the reasonable price. It was something I could handle. I ordered on the phone and the rep was friendly and nice. I felt really comfortable.

4 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2018

I thought it would be safer to have a medical alert device so I got one from Lively Mobile. I hook it on my bra strap and it's all right. It feels comfortable. Also, I call in a couple of times to test it and make sure it's working. Overall, I'm satisfied.

7 people found this review helpful
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

In the middle of the night, when you fall, you need somebody. It makes me feel good knowing I have my Lively Mobile. The device is all right that I wear it just like a necklace. It's excellent and if a friend asks about it, I would say it would be a good thing to get. I wouldn’t go without it, I know.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 25, 2018

I was getting old and I was having a few problems. I was just 84 years old but I couldn’t walk very good so I got a walker. And I got the Lively Mobile as well. I wear it around my neck and it doesn’t bother me. It's right where I can just mash it if I need anybody. If I fall or something happens, somebody will come and see what it is. I wear the device when I’m by myself but if somebody’s with me, I don’t wear it. I like Lively Mobile. They're very nice and I would recommend it to anybody if they need something that they can buzz when they get hurt and they don’t have anybody with them.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 21, 2018

I’m 93 and seeing the commercials about life alert made me feel as if I needed it. I’ve read things about Lively Mobile in different advertisements and I’m convinced it’s the best. I like it very much and I want it with me. I’ve kept it with me day and night. I keep it charged and put it in either my blouse or pants pocket. I used it once when I fell and I couldn’t get up, and their team responded quickly in a timely manner. I feel more secure since having the device and it’s serving a purpose of what it’s meant to be.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2018

I’m 85 and I’m frightened that I might fall so I needed a medical alert device. I haven’t had to use it at all but I’m glad I have Lively Mobile. I have it in my pocket and if not, I have it on the outside of my purse. I tried the device when I first had it. I wanted to make sure it was activated if I sleep. I feel a lot safer and I have it in the cradle right by my bedside. It’s there if I fall and I’m very satisfied with it.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 19, 2018

My father passed away in January of 2017 and my mother had been with him and the caregivers until that point in time. After that, we thought that it might be good for her to have access to a medical alert device since she was living at home by herself. She’s been using the Lively Mobile for about 18 months now. It would work outside the home. So she can wear it while she’s outside the base area range and she would need to have her cell phone with her if she needed help. We've tested the button and the response is immediate. It's great.

But my mother is in a retirement facility now and probably doesn’t wear the device as much as she could. She’s also become a little bit more cognizant and a little bit more able to use the cellphone to call me rather than using the device for emergencies. But it’s good to know that it’s available, charged and ready to go if she would wanna put it on herself to go out somewhere. It’s also good to know that it’s there if she were to experience a fall or something where she would need urgent medical attention.

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4 people found this review helpful
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Lively Mobile Company Information

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Company Name:
Lively Mobile by GreatCall
Company Type:
10935 Vista Sorrento Pkwy Suite 200
San Diego
Postal Code:
United States
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