Lively Mobile2 Reviews

My dad has dementia but still drives. Wanted a phone that was easier to use. We had to switch it back to Android version because he could not maneuver through the Lively version or find contacts. The GPS is easily 30 minutes delayed which is useless in his finding his location. Even when I hit refresh it shows he is still somewhere else when he is already home. Cheap enough but not reliable in an emergency locating him. The panic button is not good at all for dementia as he kept hitting it multiple times a day because it in is large and red so he thought it was the calling button or enter button like on a TV remote. I switched it back to Android which then the emergency button no longer is used. I do not suggest this phone for anyone with mild to moderate dementia. My dad is unable to learn a new phone. Idea is great as far as GPS but it should be more accurate. We will be looking at other options.

The customer service rep that answered the phone this morning sounded like she just woke up and was hung over and was obviously working from home. When I first started using them a few years ago, they sent me all free equipment to get their hooks into me. They were always good about replacing their faulty equipment too. But recently they raised their prices, dropped fall detection with no notice and just now tried to charge me $19.99 for replacing their faulty charger. No thanks, I'll pass. Just another greedy company not caring about their customers. I don't want to line their pockets any longer. I suggest you pass as well. They only care about one thing and it's NOT YOU!

I got the Jitterbug phone from Lively for my husband over 6 months ago. The battery started overheating even when it was not being used. I tried several times to call their customer service department only to get the message that they had longer than normal hold times, leave a message & they would call back. I received no call back. There is no online assistance. There is no tech support.

I wanted a basic, cheap, easy to use and carry phone to use in the event of an emergency or problem at home or away. I found this phone couldn't provide a reliable connection even at home in perfect conditions in a heavily populated area. I had trouble just turning it on and off, and doing basic set-up. I called customer service on my land line but didn't get any feeling of improvement from the woman I talked to and returned the phone after one day. I had driven cross country alone without a cell phone when there were pay phones, but I've gotten old and thought I should have a cell phone. This one wouldn't have given me any more confidence.

Got a Jitterbug Flip2 phone for my elderly dad in a nursing home. It is NOT SENIOR FRIENDLY as highly promoted. It's all around too SMALL (keys, screen, buttons), volume too low, and contact info is hard to set up and locate. Dad is frustrated and doesn't want to use it. So, he's 91 and his family doesn't get to talk to him very often. Although I got the red color, it still ended up in the facility's washer and the screen no longer works. Have only had it for a month, so very disappointed and it's going in the trash. The only good thing is the emergency button, but you don't need that in a nursing home. Save your money & frustration and check out other options.. like the RAZ Memory Cell Phone. They've actually spent time and research to understand senior needs. I'd rather pay more for quality & value.

I bought a Jitterbug phone for my older brother who lives alone and has some memory issues. I called and got assistance to activate it and was ready to bring it over to him, however, the next morning there were already three spam calls with messages. They were offers saying that his "business" was eligible for up to $30,000 in loans and no credit check was needed. He should just call right away so they could proceed. Another message said he could get a retroactive claim for his employees to get refunds of thousands of dollars. Every day there were more such messages, even though I blocked them as they came in. They use a different phone number each time, but the messages they leave are always about business benefits, no credit check and financial hardship.

I got tired of wearing this heavy device around my neck and got an Apple watch to use instead. Since Lively is a month to month service, I was under the impression that if I didn't pay, my service would be stopped. But apparently that policy has recently changed. TO CANCEL YOU MUST CALL IN. I did that, but I received no confirmation that it indeed had been cancelled. No email, no note on the website. They refuse to confirm.

Earlier this month, I bought my 85-year-old mother a Lively Urgent Response Device. We had multiple frustrating customer service calls trying to get the first device connected, I finally convinced the rep that we could not keep trying to install the unit and he had me return it and they sent a new device that was supposed to be all charged and programmed and would be ready to use out of the box. Since our first attempt went so poorly, I drove up again to help my mom install the replacement unit. It seemed to be charged and active but despite my mom charging the device I couldn't see that it was connected on the app on my phone and my mom was frustrated and concerned that she kept seeing a flashing red light, or no light or a green light. I emailed asking for someone to verify if it was working but received an email saying it could take multiple days for a response.

Phone fell in water, didn't work after this. I called Lively July 10, 2023 to buy replacement phone, said 1 to 3 business days. Still don't have phone as of July 15, I was told it was shipped. Called again, was given tracking #, tracked it, it being delayed by USPS. Explained I need a phone take care of disabled husband. Nothing they can do won't send another replacement since this one was sent out. Not happy.

Worst customer service today - Virginia and Kimberly (supposedly a manager). Nonsensical information was provided after an hour of being on phone with these two agents. I get many short code messages from various providers-physicians-utility companies-etc. I was getting a no connection/poor signal message when responding to these messages, it would pop up and disappear, there would be a red asterisk next to message that was not sent. After much troubleshooting Virginia says “Sorry our phones are not equipped for short codes, you need to call whoever is sending them and ask them to stop sending these texts”. Kimberly told her that it was because the company or provider that sent the message did not want to pay text fees???? It did not sound right, what a ridiculous story. I said I have responded to these before-to which I was told: “You are mistaken, short codes do not work on Lively phones.”

I purchased the personal emergency response for my mom. I told them exactly where I lived rurally and they said it would work. Two units later and never worked and no refund yet and hours trying to get customer service to issue it. Horrible experience. After staying on hold for 20 minutes they just disconnected the call again. Stay away from this company!

I purchased a Lively Jitterbug II for an emergency phone to carry in vehicle while traveling. I opted for their basic $14.95/mth plan which was for phone calls only and texts would be 10 cents ea. extra. This was fine as I had never sent a text in my life nor would I ever. Now when I look at phone I see text messages that have been sent to me and the only party that could have given my number to send text messages was Lively themselves and then at end of month they now charge me for each and every text message. The charges are for only a few dollars but that isn't the principle. It's the idea they mislead the public about this matter just to gain a few dollars per customer each month. I now find that Lively is owned by Best Buy. I have made quite a few purchases from, Best Buy previously but that now I find this business practice they use on Lively, I'll never trust Best Buy a gain. They lost a customer over a rip off of 2 or 3 dollars a month.

First: The customer service representatives are very friendly and try their best to help. However, since purchasing the Lively Flip phone for my husband - who is totally blind - and being assured MANY times prior to purchasing the phone, accessories, service including the Medical Alert option, that the phone had an Alexa feature that would assist him when making phone calls, the Alexa option for assisting him verbally to make a phone call to a contacts in his phone has not has not worked. I have spent HOURS!!! and I mean HOURS!!! on the phone with customer service.

I have had a Lively smartphone for several years. Beware of several things when choosing this company. The phone's battery is not accessible so if the warranty on your phone has expired and your battery no longer holds a charge you will have to buy another phone. The phone comes with pre-loaded applications which you cannot delete (example: Facebook). If you do not have wi-fi and you have an unlimited data plan the company will drop your signal to one bar so your signal is weaker and everything will load much slower to keep you from using more data. We recently had severe storms, live in the country and cannot hear tornado sirens. I could not access the weather radar due to the slow connection. Things to consider.

I have been a Lively customer now for eight months (since Fall of 2021) for my Mother-In-Law. I cancelled service today. The medical alert program has given me nothing but problems for eight months. Battery issues every six weeks resulted in us having to send units back to Lively for replacement units. The new units work for a while then always something routinely happened a few weeks later. If it's not battery issues it's not receiving notifications on the App pertaining to leaving or returning home. Once when we received a replacement unit ALL the information pertaining to emergency contacts were foreign to us. It appeared to be a used unit sent to us with prior information (and contacts) not erased. The prior contacts (another family) were getting all of our notifications, not my wife and I.

This phone was suppose to be great for seniors and vision impaired. It’s an awful phone for any of those individuals. It takes multiple clicks to get to a phone no from contacts. It is not user friendly at all. Terrible service connection as well. Customer service was great but the phone itself needs a rework.

The initial device did not charge. Lively (then Greatcall) sent a new charger unit which resolved it. Fast forward - mom passed away and I called to close the account, which I had just paid so it had a zero balance. They charged me for another whole month of billing, even though I was only two days into the new billing cycle. I would have been fine with a pro-rated bill for the two days, but to charge me another whole month for a service that is not being used? Shame on them! As if the last couple weeks haven't been difficult enough...

** Lively 911 operator just destroyed all my records on my Jitterbug phone after I complained of always having to apologize constantly to her because I have barely brushed the red square which "What is your emergency? Contacted customer service-- asked for supervisor numerous times --GOT NOTHING. What a crap service. All my important info appears GONE.

My 91 year old father has a Jitterbug flip phone and two Livelies. I have a Lively.

For the first time in my life I am living alone. I have several serious spinal problems. Last week I fell down and could not get up. I fell in the bathroom. There’s no soft place to land in a bathroom. I had to crawl into my living room to find my cellphone and call 9-1-1. It took me 25 minutes, and I was so weak and exhausted by then. I also had to unlock my front door so they could get into the house without breaking down the door. The EMTs arrived in a few minutes, and got me off the floor in a very few seconds. I am 75 years old, and live alone. Fearing that this might happen again (a pretty sure thing) as I get older. My daughter searched the internet carefully and found that GreatCall appeared to be my best bet. So I called them up and ordered their equipment and services. The town’s fire department also brought a heavy duty lock box, and attached it to my front door, with the house key in it. I am feeling much safer now, and my daughter can worry less.

My issued started 3 days ago on 1-21-2020. A total of 19 (NINETEEN) calls as of today 1-24-2020 a total of 37 (Thirty Seven) calls between GreatCall, Critical Signal Technologies and Anthem Blue Cross Blue Shield. 2 of the calls to GreatCall resulted in 2 separate support agents asking, “maybe you should just TAKE A TIMEOUT”. The other after I explained everything for 15th time just came right out and said “You just to cancel this account”. No offer to even check into it

The device is not sold out, nor is it out of stock, do not allow the two companies lie to you. The device is defective and on recall for "Public Safety Reasons". As one of the many victims of this defective device, they too tried to mislead me as well. That is why they had to recall it. 911 does not work, it is NOT waterproof as they say, the Fall Detection does not work, GPS does not work. Now a Federal Class action Lawsuit is pending against both companies.

On 5/26/19 I called Customer Service to report that my mother's Lively Mobile Pendant was not holding a charge. They tried for over a half hour to re-activate the device and finally determined it was "unfixable". I expected them to send a replacement, but they said the pendant was out of stock, they did not know when they'd have any more, and there was no "Waiting list." They offered to substitute their Jitterbug flip phone, but I said that was not acceptable. If it's not on a necklace, I don't think my mother would be carrying a phone up & down the cellar stairs.

I set up the Lively Mobile device for my mom last fall. I was delighted with customer service, the price and the app. And they call right away if she presses the button. However, we want to be able to track her if she goes out of the house alone, since she is likely to get lost. Most of the time (like right now), it will just say that it's fetching data. Sometimes it can take 10 minutes to update, and then she's likely to be a couple of blocks away from the result. We're really sorry that the technology doesn't work better given the GPS technology that's available today.

I purchased a Lively Mobile and noticed in the manual (thankfully before activating the device) that it was for one single user. My mother is fully functioning but my father is in early stage dementia and can no longer remember how to use his cell phone to make a call. They do not have a landline so I wanted an emergency button he can use either for Mom or himself. I called Great Call and the customer service lady said it was no problem, I just had to let the folks know when I called the activation number. The man in the activation department was one of the rudest men to whom I have ever spoken.

Yesterday when I was cleaning my house, I got my feet tangled up in the cord and fell hard on my knee and as my face was headed into the tile floor my put my arm down first. I was afraid to move because my knee and arm were hurting. I grabbed my Lively out of my pocket and pressed the button. Nothing. No light no answer from anyone. It was dead. I keep my Lively on the charger at night and then carry in my pocket during the day. So there should have been plenty of juice in the device. I called GreatCall and I told the representative my story and he said, "you have two options, buy a new one or cancel your account."

They will not let me return phone. They misled me & not truthful. They told me 2 keep phone & I would get what I expected. They lied so I would keep phone & go beyond time to return. I paid 4 something they knew not useful. I hope you can help!!! Thank you!!!

I purchased GreatCall - Lively Mobile One-Piece Water-Resistant Medical Alert Device - Silver for my 89 year old mother. She lives alone as my father has passed. She still drives, so wanted a device that could travel with her. She is also still very active around her property but is fearful of falling & needing assistance. I checked coverage availability for her area. It reported that there was coverage.

I’m as active as I can be but I had fallen across the fence at my front yard. Also my husband passed away three years ago so my kids just kept on wanting me to get this medical alert device. I had a friend that got one and hers was only good for so many feet out there in the backyard or front yard. I wanted one that was good anywhere so I got Lively Mobile. I wear it when I get up in the attic and I wear it when I get up on the ladder. I called them not very long ago because I wanted to be sure it works, and the response time was very good. The rep answered right away. So I was very happy. I would recommend Lively Mobile.

I have people in my family who is falling down and I have bad hips and can’t get up. Also, I’m 90 years old now and I thought I should have a medical alert device. The device that I had fell apart and I'm ordering another from Lively Mobile because of the reasonable price. It was something I could handle. I ordered on the phone and the rep was friendly and nice. I felt really comfortable.