Lively Mobile2 Reviews

Phone fell in water, didn't work after this. I called Lively July 10, 2023 to buy replacement phone, said 1 to 3 business days. Still don't have phone as of July 15, I was told it was shipped. Called again, was given tracking #, tracked it, it being delayed by USPS. Explained I need a phone take care of disabled husband. Nothing they can do won't send another replacement since this one was sent out. Not happy.

Worst customer service today - Virginia and Kimberly (supposedly a manager). Nonsensical information was provided after an hour of being on phone with these two agents. I get many short code messages from various providers-physicians-utility companies-etc. I was getting a no connection/poor signal message when responding to these messages, it would pop up and disappear, there would be a red asterisk next to message that was not sent. After much troubleshooting Virginia says “Sorry our phones are not equipped for short codes, you need to call whoever is sending them and ask them to stop sending these texts”. Kimberly told her that it was because the company or provider that sent the message did not want to pay text fees???? It did not sound right, what a ridiculous story. I said I have responded to these before-to which I was told: “You are mistaken, short codes do not work on Lively phones.”

I purchased the personal emergency response for my mom. I told them exactly where I lived rurally and they said it would work. Two units later and never worked and no refund yet and hours trying to get customer service to issue it. Horrible experience. After staying on hold for 20 minutes they just disconnected the call again. Stay away from this company!

I purchased a Lively Jitterbug II for an emergency phone to carry in vehicle while traveling. I opted for their basic $14.95/mth plan which was for phone calls only and texts would be 10 cents ea. extra. This was fine as I had never sent a text in my life nor would I ever. Now when I look at phone I see text messages that have been sent to me and the only party that could have given my number to send text messages was Lively themselves and then at end of month they now charge me for each and every text message. The charges are for only a few dollars but that isn't the principle. It's the idea they mislead the public about this matter just to gain a few dollars per customer each month. I now find that Lively is owned by Best Buy. I have made quite a few purchases from, Best Buy previously but that now I find this business practice they use on Lively, I'll never trust Best Buy a gain. They lost a customer over a rip off of 2 or 3 dollars a month.

First: The customer service representatives are very friendly and try their best to help. However, since purchasing the Lively Flip phone for my husband - who is totally blind - and being assured MANY times prior to purchasing the phone, accessories, service including the Medical Alert option, that the phone had an Alexa feature that would assist him when making phone calls, the Alexa option for assisting him verbally to make a phone call to a contacts in his phone has not has not worked. I have spent HOURS!!! and I mean HOURS!!! on the phone with customer service.

I have had a Lively smartphone for several years. Beware of several things when choosing this company. The phone's battery is not accessible so if the warranty on your phone has expired and your battery no longer holds a charge you will have to buy another phone. The phone comes with pre-loaded applications which you cannot delete (example: Facebook). If you do not have wi-fi and you have an unlimited data plan the company will drop your signal to one bar so your signal is weaker and everything will load much slower to keep you from using more data. We recently had severe storms, live in the country and cannot hear tornado sirens. I could not access the weather radar due to the slow connection. Things to consider.

I have been a Lively customer now for eight months (since Fall of 2021) for my Mother-In-Law. I cancelled service today. The medical alert program has given me nothing but problems for eight months. Battery issues every six weeks resulted in us having to send units back to Lively for replacement units. The new units work for a while then always something routinely happened a few weeks later. If it's not battery issues it's not receiving notifications on the App pertaining to leaving or returning home. Once when we received a replacement unit ALL the information pertaining to emergency contacts were foreign to us. It appeared to be a used unit sent to us with prior information (and contacts) not erased. The prior contacts (another family) were getting all of our notifications, not my wife and I.

This phone was suppose to be great for seniors and vision impaired. It’s an awful phone for any of those individuals. It takes multiple clicks to get to a phone no from contacts. It is not user friendly at all. Terrible service connection as well. Customer service was great but the phone itself needs a rework.

The initial device did not charge. Lively (then Greatcall) sent a new charger unit which resolved it. Fast forward - mom passed away and I called to close the account, which I had just paid so it had a zero balance. They charged me for another whole month of billing, even though I was only two days into the new billing cycle. I would have been fine with a pro-rated bill for the two days, but to charge me another whole month for a service that is not being used? Shame on them! As if the last couple weeks haven't been difficult enough...

** Lively 911 operator just destroyed all my records on my Jitterbug phone after I complained of always having to apologize constantly to her because I have barely brushed the red square which "What is your emergency? Contacted customer service-- asked for supervisor numerous times --GOT NOTHING. What a crap service. All my important info appears GONE.

My 91 year old father has a Jitterbug flip phone and two Livelies. I have a Lively.

For the first time in my life I am living alone. I have several serious spinal problems. Last week I fell down and could not get up. I fell in the bathroom. There’s no soft place to land in a bathroom. I had to crawl into my living room to find my cellphone and call 9-1-1. It took me 25 minutes, and I was so weak and exhausted by then. I also had to unlock my front door so they could get into the house without breaking down the door. The EMTs arrived in a few minutes, and got me off the floor in a very few seconds. I am 75 years old, and live alone. Fearing that this might happen again (a pretty sure thing) as I get older. My daughter searched the internet carefully and found that GreatCall appeared to be my best bet. So I called them up and ordered their equipment and services. The town’s fire department also brought a heavy duty lock box, and attached it to my front door, with the house key in it. I am feeling much safer now, and my daughter can worry less.

My issued started 3 days ago on 1-21-2020. A total of 19 (NINETEEN) calls as of today 1-24-2020 a total of 37 (Thirty Seven) calls between GreatCall, Critical Signal Technologies and Anthem Blue Cross Blue Shield. 2 of the calls to GreatCall resulted in 2 separate support agents asking, “maybe you should just TAKE A TIMEOUT”. The other after I explained everything for 15th time just came right out and said “You just to cancel this account”. No offer to even check into it

The device is not sold out, nor is it out of stock, do not allow the two companies lie to you. The device is defective and on recall for "Public Safety Reasons". As one of the many victims of this defective device, they too tried to mislead me as well. That is why they had to recall it. 911 does not work, it is NOT waterproof as they say, the Fall Detection does not work, GPS does not work. Now a Federal Class action Lawsuit is pending against both companies.

On 5/26/19 I called Customer Service to report that my mother's Lively Mobile Pendant was not holding a charge. They tried for over a half hour to re-activate the device and finally determined it was "unfixable". I expected them to send a replacement, but they said the pendant was out of stock, they did not know when they'd have any more, and there was no "Waiting list." They offered to substitute their Jitterbug flip phone, but I said that was not acceptable. If it's not on a necklace, I don't think my mother would be carrying a phone up & down the cellar stairs.

I set up the Lively Mobile device for my mom last fall. I was delighted with customer service, the price and the app. And they call right away if she presses the button. However, we want to be able to track her if she goes out of the house alone, since she is likely to get lost. Most of the time (like right now), it will just say that it's fetching data. Sometimes it can take 10 minutes to update, and then she's likely to be a couple of blocks away from the result. We're really sorry that the technology doesn't work better given the GPS technology that's available today.

I purchased a Lively Mobile and noticed in the manual (thankfully before activating the device) that it was for one single user. My mother is fully functioning but my father is in early stage dementia and can no longer remember how to use his cell phone to make a call. They do not have a landline so I wanted an emergency button he can use either for Mom or himself. I called Great Call and the customer service lady said it was no problem, I just had to let the folks know when I called the activation number. The man in the activation department was one of the rudest men to whom I have ever spoken.

Yesterday when I was cleaning my house, I got my feet tangled up in the cord and fell hard on my knee and as my face was headed into the tile floor my put my arm down first. I was afraid to move because my knee and arm were hurting. I grabbed my Lively out of my pocket and pressed the button. Nothing. No light no answer from anyone. It was dead. I keep my Lively on the charger at night and then carry in my pocket during the day. So there should have been plenty of juice in the device. I called GreatCall and I told the representative my story and he said, "you have two options, buy a new one or cancel your account."

They will not let me return phone. They misled me & not truthful. They told me 2 keep phone & I would get what I expected. They lied so I would keep phone & go beyond time to return. I paid 4 something they knew not useful. I hope you can help!!! Thank you!!!

I purchased GreatCall - Lively Mobile One-Piece Water-Resistant Medical Alert Device - Silver for my 89 year old mother. She lives alone as my father has passed. She still drives, so wanted a device that could travel with her. She is also still very active around her property but is fearful of falling & needing assistance. I checked coverage availability for her area. It reported that there was coverage.

I’m as active as I can be but I had fallen across the fence at my front yard. Also my husband passed away three years ago so my kids just kept on wanting me to get this medical alert device. I had a friend that got one and hers was only good for so many feet out there in the backyard or front yard. I wanted one that was good anywhere so I got Lively Mobile. I wear it when I get up in the attic and I wear it when I get up on the ladder. I called them not very long ago because I wanted to be sure it works, and the response time was very good. The rep answered right away. So I was very happy. I would recommend Lively Mobile.

I have people in my family who is falling down and I have bad hips and can’t get up. Also, I’m 90 years old now and I thought I should have a medical alert device. The device that I had fell apart and I'm ordering another from Lively Mobile because of the reasonable price. It was something I could handle. I ordered on the phone and the rep was friendly and nice. I felt really comfortable.

I thought it would be safer to have a medical alert device so I got one from Lively Mobile. I hook it on my bra strap and it's all right. It feels comfortable. Also, I call in a couple of times to test it and make sure it's working. Overall, I'm satisfied.

In the middle of the night, when you fall, you need somebody. It makes me feel good knowing I have my Lively Mobile. The device is all right that I wear it just like a necklace. It's excellent and if a friend asks about it, I would say it would be a good thing to get. I wouldn’t go without it, I know.

I was getting old and I was having a few problems. I was just 84 years old but I couldn’t walk very good so I got a walker. And I got the Lively Mobile as well. I wear it around my neck and it doesn’t bother me. It's right where I can just mash it if I need anybody. If I fall or something happens, somebody will come and see what it is. I wear the device when I’m by myself but if somebody’s with me, I don’t wear it. I like Lively Mobile. They're very nice and I would recommend it to anybody if they need something that they can buzz when they get hurt and they don’t have anybody with them.

I got a medical alert device due to my age and my daughter thinks it’s good that I got one but I just feel fine. I also wonder sometimes if I could get one cheaper. Still, I’m glad I got the Lively Mobile. If I need it, I got it and I have it with me most of the time. I don’t like it on my neck though. I feel that weight. I have it in my pocket or in my purse instead when I’m going. I also always have it by my bed but I live right in town so I'm wondering if it wouldn't be better if I just use my phone and call 911. It would be faster rather than having Lively Mobile come on the phone then they'd have to get someone to come here. If I call 911, they know where I live and they’d be right here. But now that I got the Lively Mobile and I have signed up, I just need it.

I’m 93 and seeing the commercials about life alert made me feel as if I needed it. I’ve read things about Lively Mobile in different advertisements and I’m convinced it’s the best. I like it very much and I want it with me. I’ve kept it with me day and night. I keep it charged and put it in either my blouse or pants pocket. I used it once when I fell and I couldn’t get up, and their team responded quickly in a timely manner. I feel more secure since having the device and it’s serving a purpose of what it’s meant to be.

I’m 85 and I’m frightened that I might fall so I needed a medical alert device. I haven’t had to use it at all but I’m glad I have Lively Mobile. I have it in my pocket and if not, I have it on the outside of my purse. I tried the device when I first had it. I wanted to make sure it was activated if I sleep. I feel a lot safer and I have it in the cradle right by my bedside. It’s there if I fall and I’m very satisfied with it.

My father passed away in January of 2017 and my mother had been with him and the caregivers until that point in time. After that, we thought that it might be good for her to have access to a medical alert device since she was living at home by herself. She’s been using the Lively Mobile for about 18 months now. It would work outside the home. So she can wear it while she’s outside the base area range and she would need to have her cell phone with her if she needed help. We've tested the button and the response is immediate. It's great.

My wife got the Lively Mobile for me. I wear it sometimes when I want to go outside and I feel secured with it.