Lively Mobile2 Reviews
Formerly GreatCall
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About Lively Mobile2
Lively’s Lively Mobile2 device is a one-button urgent response device. When you press the button, it automatically alerts an emergency response center that you need help. From there, operators dispatch local responders. The device is regularly priced at $79.99, and service plans range between $24.99 and $34.99 per month.
Visit shop.lively.com- Reliable 24/7 monitoring
- GPS tracking capabilities
- Automatic fall detection
- Waterproof wearable device
- Potential for false alarms or device failure
Lively Mobile2 Reviews
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Reviewed Dec. 4, 2018
I’m as active as I can be but I had fallen across the fence at my front yard. Also my husband passed away three years ago so my kids just kept on wanting me to get this medical alert device. I had a friend that got one and hers was only good for so many feet out there in the backyard or front yard. I wanted one that was good anywhere so I got Lively Mobile. I wear it when I get up in the attic and I wear it when I get up on the ladder. I called them not very long ago because I wanted to be sure it works, and the response time was very good. The rep answered right away. So I was very happy. I would recommend Lively Mobile.
Reviewed Dec. 2, 2018
I have people in my family who is falling down and I have bad hips and can’t get up. Also, I’m 90 years old now and I thought I should have a medical alert device. The device that I had fell apart and I'm ordering another from Lively Mobile because of the reasonable price. It was something I could handle. I ordered on the phone and the rep was friendly and nice. I felt really comfortable.
Reviewed Dec. 1, 2018
I thought it would be safer to have a medical alert device so I got one from Lively Mobile. I hook it on my bra strap and it's all right. It feels comfortable. Also, I call in a couple of times to test it and make sure it's working. Overall, I'm satisfied.
Reviewed Nov. 27, 2018
In the middle of the night, when you fall, you need somebody. It makes me feel good knowing I have my Lively Mobile. The device is all right that I wear it just like a necklace. It's excellent and if a friend asks about it, I would say it would be a good thing to get. I wouldn’t go without it, I know.
Reviewed Nov. 25, 2018
I was getting old and I was having a few problems. I was just 84 years old but I couldn’t walk very good so I got a walker. And I got the Lively Mobile as well. I wear it around my neck and it doesn’t bother me. It's right where I can just mash it if I need anybody. If I fall or something happens, somebody will come and see what it is. I wear the device when I’m by myself but if somebody’s with me, I don’t wear it. I like Lively Mobile. They're very nice and I would recommend it to anybody if they need something that they can buzz when they get hurt and they don’t have anybody with them.
Reviewed Nov. 24, 2018
I got a medical alert device due to my age and my daughter thinks it’s good that I got one but I just feel fine. I also wonder sometimes if I could get one cheaper. Still, I’m glad I got the Lively Mobile. If I need it, I got it and I have it with me most of the time. I don’t like it on my neck though. I feel that weight. I have it in my pocket or in my purse instead when I’m going. I also always have it by my bed but I live right in town so I'm wondering if it wouldn't be better if I just use my phone and call 911. It would be faster rather than having Lively Mobile come on the phone then they'd have to get someone to come here. If I call 911, they know where I live and they’d be right here. But now that I got the Lively Mobile and I have signed up, I just need it.
My granddaughter pressed the button by mistake once. She’s about four years old and that scared her. But the people at Lively Mobile were right on it. When her mother saw what she did and someone had gotten on, she informed them that I was fine. She told them that it was her daughter who did it and that was that. Overall, I’m satisfied with it.
Reviewed Nov. 21, 2018
I’m 93 and seeing the commercials about life alert made me feel as if I needed it. I’ve read things about Lively Mobile in different advertisements and I’m convinced it’s the best. I like it very much and I want it with me. I’ve kept it with me day and night. I keep it charged and put it in either my blouse or pants pocket. I used it once when I fell and I couldn’t get up, and their team responded quickly in a timely manner. I feel more secure since having the device and it’s serving a purpose of what it’s meant to be.
Reviewed Nov. 20, 2018
I’m 85 and I’m frightened that I might fall so I needed a medical alert device. I haven’t had to use it at all but I’m glad I have Lively Mobile. I have it in my pocket and if not, I have it on the outside of my purse. I tried the device when I first had it. I wanted to make sure it was activated if I sleep. I feel a lot safer and I have it in the cradle right by my bedside. It’s there if I fall and I’m very satisfied with it.
Reviewed Nov. 19, 2018
My father passed away in January of 2017 and my mother had been with him and the caregivers until that point in time. After that, we thought that it might be good for her to have access to a medical alert device since she was living at home by herself. She’s been using the Lively Mobile for about 18 months now. It would work outside the home. So she can wear it while she’s outside the base area range and she would need to have her cell phone with her if she needed help. We've tested the button and the response is immediate. It's great.
But my mother is in a retirement facility now and probably doesn’t wear the device as much as she could. She’s also become a little bit more cognizant and a little bit more able to use the cellphone to call me rather than using the device for emergencies. But it’s good to know that it’s available, charged and ready to go if she would wanna put it on herself to go out somewhere. It’s also good to know that it’s there if she were to experience a fall or something where she would need urgent medical attention.
Reviewed Nov. 18, 2018
My wife got the Lively Mobile for me. I wear it sometimes when I want to go outside and I feel secured with it.
Reviewed Nov. 15, 2018
I got the Lively Mobile for emergencies. I need it because I live here in the ranch by myself and it's 20 acres. The only time I have somebody come is on Wednesdays. They bring in firewood in the winter and mow and blow in the summer. I kept the device all the time with me because that’s the purpose of it. I feel safer and more secure when I have it. I have recommended it as well.
I depended on Lively Mobile but the house ate it and now, I feel lost. I called months ago and they were very thorough about using their methods to find it. They located it by satellite, I guess, and it is here. But of course, the battery has ran down so I’m just buying a dead horse. I’ve been paying constantly, thinking it’s in an apron pocket. It has been months and it's been a burden to pay for it every month. But it's easier to pay it than starting a new project. They said that if it would be replaced, I would have to start over in terms of the passwords. I don’t have the time or the energy to do that. But it’s not anybody’s fault but my own.
Reviewed Nov. 14, 2018
A year and a half ago, I was having problems coughing and sometimes I would almost black out. So, I looked into getting a medical alert device and wound up with Lively Mobile. I'm alone and I'm a widow and if I'm outside and working, having the device is like having a safety belt on.
Reviewed Nov. 12, 2018
My mother is home alone and she wears her Lively Mobile device like a necklace. She accidentally used the button and she had two falls where it has worked. The device, however, doesn’t hold a charge for the full day and it has been a bit concerning. We had a problem already where it wasn’t charging and Lively Mobile gave us a replacement. The people there have been fine whenever I speak with them. They said that what they gave us was a rebuilt model and yet it is doing the same thing. We’ve been tracking the device's performance for the past week to see what time it starts beeping that it needs to go back on the charger. We are gonna call Lively Mobile again.
Reviewed Nov. 6, 2018
I had fallen about three times and I live by myself. Last time I fell, I was on the floor for six hours. My kids insisted on me getting a medical alert device and I feel comfortable with my Lively Mobile. The one time I needed it, it came through. I fell a year ago and the response was very quick. The young lady who answered the phone took care of exactly what she was supposed to do. Plus she stayed on the line with me the whole time until the EMS got there. Within 20 minutes, the EMS was there and they took care of me. At the time, I had injured my arm but they were just scrapes and bruises, and I didn’t have to go to the hospital. Everything went smoothly and it was very professionally done. I’m very pleased with Lively Mobile and I’ve also recommended it to a number of friends.
Reviewed Nov. 1, 2018
I carry my Lively Mobile device everyday and while I really haven’t used it, I’m happy with it. I put my device in my pocket. I can’t stand it around my neck because it’s jiggling around it. Shortly after I got my device, my cradle didn’t work and they sent me another one. They were very nice because they mailed it to me right away.
One time, I called when they were advertising a different model at 25% off, and the guy that answered the phone said, “Are you a customer?” Because I had called on a different line, there wasn’t a line that you could call on in the ad. I said, “Yes, I am. I have one.” He then asked what do I need another one for. My daughter was thinking of getting one, and I was really checking for her. But at the same time, I know it’s smaller and it’s lighter, and I didn’t know price-wise if it was about the same as what I have, and if it covers the different things that I have. He didn’t answer me and kinda hung up on me. So I didn’t call back. Other than that, I would recommend Lively Mobile to anybody. It’s a great company.
Reviewed Oct. 31, 2018
Lively Mobile is a good product and cheaper than others. I've had it for a couple of years and I feel pretty good about it. I wear it around my neck but I've gotten tired of it so I put it in my pocket. I like the other one which was on my wrist instead of hanging around my neck. I've had some falls and the response has been good. I pushed the button and the help came right out.
Reviewed Oct. 30, 2018
I have a tendency to fall and I decided I better have somebody to rely on. I've had Lively Mobile for a few years and it makes me feel more secure. I wear it around my neck and I've been trying to remember to put it on every day. At night, I have it next to me on my nightstand. I've been doing okay.
Reviewed Oct. 28, 2018
I fell down one time and my kids bought a Lively device for me. I didn't want it, but I'm getting older and if I go down, I'm gonna need somebody to call. The device works all right and it's been nice. I like the idea, but I'm not satisfied with the piece. I had the big metal one and then they cut down a little bit, which is still bulky. I've had it a little over two years and when I go to the club, everybody's got a small one hanging under their shirt and you don't even know it's there. Meanwhile, I got this in my pocket and if I fall in my pocket, I don't know if I'm gonna be able to get to this. If you go on TV, they got these thin ones people put on and I'd like to get one of them instead of this heavy thing, which is also so damn wide and big. It's ridiculous.
Reviewed Oct. 25, 2018
I've had my Lively Mobile button for three years now and I've only used it one time. I woke up at around 11 o’clock and I didn't know what was wrong with me. When I pushed that button, I had help quickly. The rep called everybody on the list but because it was a foreign area code, none of the family would answer. It wasn't the rep's fault. She did everything she could do, and she stayed on the phone and didn't leave me, not one minute. It was 25 minutes before I ever got any help. I finally called my niece myself and she got the ambulance. When I started out the door, I said that I knew what was wrong with me. My sugar had gone up to 400 and some. But I had never had experience of that sugar being up so I didn't know what was wrong with me. But now, the family knows to answer Lively Mobile.
I carry the button in my pocket although I carry my cellphone in my pocket too. At the time that I got the button, I was falling. I came up with spinal stenosis and I'm too old. People wouldn't do anything about it and I just had to struggle with it. But I haven't fallen in a long time now. I guess I've learned to walk. I walk with a walker in the house and then when I go out, I walk with a cane just because I'm afraid to get out and fall. Still, we're all up in our 80s and every one of us has got a button. My sister says that she can't do without her. And I'm not gonna do without mine either. It's security that I know.
Reviewed Oct. 24, 2018
My father in law was having difficulty using the telephone, so we got him a Lively Mobile. My interactions with the reps of Lively Mobile have been very good. He wears the device every day around his neck and then puts it in his shirt pocket. We feel more at ease now. I don’t know if he would use the device, but if someone were to find him, then they would be able to use it. We would recommend Lively Mobile.
Reviewed Oct. 23, 2018
I am 73 years old and do at times trip and fall. I have had my device maybe 2 years and when the newest one came out it was upgraded. The problem I have had is that in the past year I have fallen 3 times and the fall detection never did anything. I have talked to customer service each time and had gotten 3 different answers. All have said that it is only activated when you fall a certain way. REALLY. I have complained enough that each time I was sent a new one. I just received my third one and I am hesitant in using it. The last time I fell (3 weeks ago), it did not go off until 14 hours later, surprise. I guess I was very lucky to be able to finally got up on my own, maybe next time I will just lay there till I expire. I really want to believe in the product, and feel that if I am paying extra for the fall detection, It should work when I do fall. Not really happy.
Hello Mike, we are sorry to hear about your experience and that you are not completely satisfied with the Lively Mobile and we appreciate your feedback. The fall event should be detected almost immediately. The emergency call is made approximately 20 seconds after the fall event. If you can get up and walk within this 20 second interval, then your safety device will not make an emergency call. The safety device may not detect 100% of all falls. In the event of a fall, always press the Call Button if you do not hear the voice prompt that your fall has been detected.
Reviewed Oct. 23, 2018
I have reached the age where I needed a medical alert device. It would also make my kids more relaxed if I got a button that I can push if I fall. The Lively Mobile device is fine. I wear it around my neck when my daughter is gone and usually if she's here. I also feel safer having it. I know that if I fall, either the doctor or the emergency people would be here in no time flat and my children would know.
Reviewed Oct. 22, 2018
I wear my Lively Mobile device all the time. In case I'm out driving around or I'm home alone and I have a situation, I can call for help. I dropped it a couple of times and it went off, and they responded quickly. I didn't realize it was gonna cost this much, but when I added the fall protection, that's what made the price go up. The experience has been fine overall.
Reviewed Oct. 21, 2018
I know someone who has problems walking and has to use a walker. She's home alone at times and unsteady on her feet. Lively Mobile was highly recommended through Walmart and I feel that she is much safer with having it. She wears the device around her neck or pinned to her top. At night, she leaves it on the charger because my dad lives with her.
Reviewed Oct. 20, 2018
I live alone and considering my age, my family wanted to make sure that if anything happened, I would be able to get in touch with someone right away. At times, I feel that I really don't need my Lively Mobile but to make my family happy, I have it. It's on the side of my bed. I'm supposed to wear it but I can't stand anything around my neck. My children say, "What good is it, Mom, if you fall and you can't get up?" But I feel that if anything's gonna happen, it would be in bed. That is a stupid way to think though, because I can fall and there are a million things that can happen but I don't worry about it. It's terrible. Every so often, I would tap the buzzer and they're right there when I hit it. Someone would come on and answer. They've been very good and accurate. If you're living alone, Lively Mobile is something that you can depend upon. It would be very smart to have it.
Reviewed Oct. 19, 2018
My daughter bought me a Lively Mobile device but I’m not a fan of these things. I keep it charged and I know exactly where it is but it’s not around my neck unless I’m going up a ladder and if I’m hanging curtains or doing something that I shouldn’t. I’ve had it for a few years now and I’ve only used it to call once in a while to make sure it’s working. If there’s nobody around, the Lively Mobile is my help button and it’s better than not having it on but it’s a nuisance and I can’t be bothered with it when I’m doing my housework. I don’t want things around my neck and I’m not comfortable with things hanging on my body. I have been independent for a long time and I remained so because I want to and that one hanging around my neck made me feel I have to have someone looking after me. It’s wonderful though if you need and use it.
Reviewed Oct. 18, 2018
A friend of mine had a Lively Mobile medical alert device. I thought it might be good to have so I decided to get one. However, I don't sit well with the black cord. It's a terrible visual thing for me and for this reason, I won't wear it. So the cord sits on my kitchen table and the device sits on my nightstand.
Reviewed Oct. 17, 2018
I fall over occasionally and my husband is on hospice. We needed something that we can depend on and we chose to go with GreatCall Lively Mobile. It appealed to me that it was sold over at WalMart and it was about as cheap that we could get. I have the device for about a year now and I wear it around my neck. I’ve tested it when I first got it to make sure it was working and I feel more independent having this device.
Reviewed Oct. 16, 2018
I’m 91 and being at this age, I decided to have a Lively Mobile device. I don’t mind wearing the device at all and I even forget it’s there. I called them once by accident and their team was right on top of me. They worked with the fire department and then an ambulance came before I had the chance to tell them that it was just an accident. I've been feeling a lot better since having the Lively Mobile. I know I’m safe now.
Reviewed Oct. 15, 2018
I had a cardiac episode and we immediately bought the Lively Mobile device. Then, we added the service for falling down. I hit the button accidentally a couple of times and my interactions with the Lively Mobile team who are fine. The device works. If you're interested in getting one, I’d be more than glad to tell you what we’ve done.
Reviewed Oct. 14, 2018
My friend and I were looking for a device and we both saw the same Lively Mobile ad in the paper. We figured if we both saw it and liked it, we would pick it. Their rep helped me set it up and I put the device on especially when I go out in my yard. Then, I put it on the charger every night. I have a sister that lives in another town from me and she’s always falling and I’m trying to talk her into getting one. I’m 84 years old and I’m happy that I haven't had to use it, but I know it would work if I do. I know it’s always working and when I’m using it, it’s blinking like it’s supposed to and I feel safe with it on.
Reviewed Oct. 11, 2018
My daughter got my wife and I a Lively Mobile as a Christmas present out of concern for our safety. We're both in our 80s. And for the past year, the wife hasn't been wearing hers because she is in an Alzheimer's facility in Pontiac, Illinois. So, when I'm not visiting her, I am at home by myself. So, it's good to have. I'm 85 years old but I have always been self-sufficient and confident in my own judgment. I'm careful if I go up and downstairs or involved in any physical activity. I don't overdo myself. I do have a sense of security when I wear my Lively Mobile.
I've had Lively Mobile for a couple of years now and the middle light sometimes flashes red where normally it's green all the time. I get curious if it's still working so I'd press the button and I probably have pressed it over three times, and I always tell their reps it's not an emergency. I just wanted to know if it's still working. The rep seems to think that my signal was not as charged as what it should be. Overall, their reps are friendly and the service is good. Lively Mobile suited my preferences real good and I'm very well satisfied with it.
Reviewed Oct. 10, 2018
I have a friend who had a medical alert device and I live alone and she insisted that I needed one. I got a Lively Mobile and I had some problems in the beginning. Every once and a while, the battery will warn that it needs charging and I had to contact them about how to do that. Also, I have pants that don't have pockets and I put the necklace thing on which I can't figure out how to do. I had my booklet out and it said that I had an attachment included that I could hook it on to my pocket. But I don't recall receiving that. I went through a drawer where I keep things like that and I couldn't find that. But a lot of this is my fault that I didn't read all of the material correctly. I have learned that when it needs to be charged, it will give the little warning.
The device has been operative and I could use it. Also, the reps were pretty good to respond when I have a question. And I have a niece that lives in an area where I have to go through a park and there are no cell towers or anything like that, so it would have to depend on the satellite. So, that's the reason I prefer it to some of the others. It's a comfort and I feel much safer for having it.
Reviewed Oct. 9, 2018
I was losing my breath and had to go to the hospital. They gave me whatever medical alert device they had. I feel uncomfortable wearing my Lively Mobile, but it's nothing bad and it’s only once in a great while it bothers. One time, I fell and I had to use it. Their team got a hold of me right away. Also, for a few times, the device showed the red light on it. I called it in and they fixed it right away. I had a very good experience with Lively Mobile.
Reviewed Oct. 8, 2018
My friend had Lively Mobile and I thought that would be nice if I had one. So, I got one too and I've had it for 5 years now. I'm 78 years old and in case I fall or need help, I'd be absolutely fine. It makes me feel safer and I take it every place I go. I have it around my neck. It's too long though but I wear it anyhow. I would like to get a smaller one, but I don't want to spend the money. Every once in a while, I push the button to test it and the experience has been okay. Their reps are very friendly.
Reviewed Oct. 6, 2018
I had fallen twice and I decided I needed something. I was out at Walmart and picked a Lively Mobile up right there. I put it on, wear it all day until night, and then charge it at night. I feel much safer since I've had it and I’m very satisfied with it.
Reviewed Oct. 5, 2018
I was told by customer service that my father would be answered in the language he spoke when he calls for an emergency. When we received the device they only speak in English and then transfer to a Spanish-speaking person. Meanwhile your father has to wait for transfer. I return the product. Paid almost $100 and they only returned $67. They charge you for stocking fee and they charge you for activation fee. The first time I spoke to them they told me they would return my stocking fee because I only had it one day, we never received the money and when I called they told me no. It was not possible for them to return it. I also have not received the $42 monthly fee that they charge me. Buyer beware. They're a bunch of liars. If you want your family member to die waiting on the phone for them to transfer them to the correct language then go ahead and get this horrible service.
Hello Carmen, we are sorry to hear that you were not completely satisfied with the Lively Mobile. Language translation services are provided with the 5Star service. GreatCall utilizes a 3rd party language communicator to assist with any translation needs. We have reviewed your account and see that you received a refund for the device and the monthly fee. The refund is always processed back to the original card used. Per GreatCall’s 30-day return policy, for any reason within 30 days from date of purchase, you are not completely satisfied with your phone or device, we will refund the activation fee, the first month's service charge, the cost of the phone/device, plus applicable taxes, less the restocking fee and shipping charge. As a courtesy, we will process a refund for the $10.00 restocking fee. Please allow 3-5 business days to process.
Reviewed Oct. 5, 2018
I'm 79 years old and I live alone. I have Lively Mobile cause I never know what can happen. The device makes me feel more secure. I feel safe and I'd recommend it to anybody.
Reviewed Oct. 3, 2018
I have a history of falling and I got a Lively Mobile device. When I'm getting in and out of the bathtub, I get dizzy, so I usually have to sit a little bit before I get up, and having the medical alert device makes me feel safer. About a week or so ago, I called Lively because my device quit working. Then, I would charge it and recharge it, and all of a sudden, it is not working again. As a matter of fact, when my daughter, who is out of town right now, gets back, she is going to return the device to Lively and call them. Also, I wear the device around my neck and it is very irritating. And if I have it on too long, it feels like it is rubbing too much. I wanted to have the wrist one but my daughter said that I needed a smartphone for that. Other than that, I would suggest that others should use Lively Mobile and be comfortable with it.
Reviewed Oct. 2, 2018
I live alone and I fell in the bathtub one time and I panicked. I was able to get myself out of the bathtub but it was a struggle, so I looked into Lively Mobile. I used it once when I fell in Boscov's Department Store and between the alert system and Boscov's security, they took care of me. I saw how quick and well it worked. Also, when I go into the shower, I hang the device on a shelf right near, so I am more secure. I know that if something came up and I needed it, I could get to it and I would be okay. Whenever I needed the Lively Mobile’s customer service team, it worked. With Lively Mobile, I know I'm not alone. It's here if I need it. All I gotta do is push that button and someone will be available to me. It's a worthwhile thing to have and I have friends now who have them too.
Lively Mobile2 Company Information
- Company Name:
- Lively Mobile2
- Company Type:
- Private
- Formerly Named:
- GreatCall
- Address:
- 9390 Gateway Drive, Ste. 100
- City:
- Reno
- State/Province:
- NV
- Postal Code:
- 89521
- Country:
- United States
- Website:
- shop.lively.com
