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Lively Mobile2 Reviews

Formerly GreatCall

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Edited by: Justin Martino

About Lively Mobile2

Lively’s Lively Mobile2 device is a one-button urgent response device. When you press the button, it automatically alerts an emergency response center that you need help. From there, operators dispatch local responders. The device is regularly priced at $79.99, and service plans range between $24.99 and $34.99 per month.

Visit shop.lively.com
Pros
  • Reliable 24/7 monitoring
  • GPS tracking capabilities
  • Automatic fall detection
  • Waterproof wearable device
Cons
  • Potential for false alarms or device failure

Lively Mobile2 Reviews

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    Page 5 Reviews 380 - 530
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 22, 2017

    When I became widowed a couple of years ago the doctor said he wanted me to get something in case fell. I started looking into it and showed the doctor my Lively Mobile device when I came back. I even pushed the button because he asked me, “Does it work good?” And I said, “Yes, just let me show you.” And I pushed the button and the little voice came on and I told him that I was just testing it and that there was nothing wrong. And then they even told me where I was and where the call was coming from and they were about half a mile off. I've checked the device from time to time and the response is immediate.

    Also I'm 84 years old and I'm not as steady on my feet as I used to be so my grown children, who live not too far, were happy that I got it. I've got security in my house and I've got security hanging around my neck. I put my Lively device on the charger at night because it’s kind of heavy and clunky. And that’s why I have a little lightweight one, which came with my home security alarm, that I put that around my neck at night when I go to bed because this one from Lively is kind of heavy. I wish it didn't weigh so much. But when my friends who are alone now say something about their kids mentioning this or even some younger people that have problems I tell them that it gives me peace of mind. I know that I can get hold of somebody any time of the day or night. I feel safe and it's a good thing to feel if you live alone.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 19, 2017

    I'm on oxygen and I live by myself, and after seeing Lively Mobile's ad which sounded good, I decided to get one. And my children thought that I'd be more comfortable with a medical alert device. It's usually on the counter next to my bed but when my kids are here, they make sure that I'm wearing it. With my device, I feel that I've got help in case I fall. Lively Mobile's customer service has been very good. They were all very helpful.

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    Verified purchase
    Staff

    Reviewed Oct. 17, 2017

    Charles has PSP, Progressive Palsy and has a tendency to fall backward and that is a real danger. We’ve tried the device once just to test it and make sure it worked. He’s had it for a while and he’s really comfortable with it because it’s there and he wears it around his neck. It has given us a little more peace of mind. Now if I want to go to the grocery store for two or three hours I don’t worry because he’s got the device if he needs help and I’m not home.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 16, 2017

    I have a tendency to fall a lot. I get lightheaded and I fall. And then, I can't get back up. We ordered Life Alert and it was bigger than Lively. I'm only five-two. The device was too heavy to be hanging around my neck all the time so I never used it. I sent it back and then we ordered a Lively. Thanks to John Walsh who advertised it on TV.

    I'm very satisfied with it and I feel more secure. My husband's generally with me, but I always make sure I have it if I have to go out some place by myself. Also, I find it easy to use. I accidentally set it off one day from bending over. I hit the button and the operator's on the phone immediately and I told her, "I'm sorry. It happened by accident." She said, "We just want to make sure you're okay." They were there right away. I have recommended it to a friend of mine because she falls too. And I said, "Really, you should get one of these. I went to a neurologist and he didn't even suggest it. He just said I'm 68."

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    Verified purchase
    Customer Service

    Reviewed Oct. 15, 2017

    The Lively Mobile system works and I'm happy and comfortable with it. I have been using it with the wristband for a little over a year and it was great. I wore it particularly at night. However, the band broke. I called and ordered another one. The new one came and it lasted as long as two weeks before it fell apart. I haven't used it since. With the band broken, I put it on the night stand. It's right there with me but then so is my telephone. Lively is a good deal and I have recommended it to several people.

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    Verified purchase
    Customer Service

    Reviewed Oct. 14, 2017

    I’m 83 and I live alone. I also have a pacemaker and I just had a back surgery. I had a different medical alert service before but I didn't like it because I had to have a landline with it so I got rid of it and got a Lively Mobile. Also, the other device was only good for 2000 feet away from my apartment but Lively Mobile is good no matter where I go and I carry it with me all the time. I have it in my pocket during the day and on my nightstand at night. My family is happy that I have the device because they don't worry so much. They know they will be called if anything happens.

    Since I got my device, several of my friends liked it so well that they got theirs too. In fact, I live in a senior apartment building and one of my friends who just moved from here and rented to an assisted living saw it and got herself one. She also needed to get a new phone so I told her that I saw an ad where they have the phone that has the device in there. It's hard for her to pop the device in her pocket because she's afraid she might set it off, so she bought the phone the other day and they will set it up today.

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    Customer Service

    Reviewed Oct. 11, 2017

    Got one for mom that never charges up, impossible to get help via the "GreatCall Customer Service 24 hours a day @1-800-463-5412" line that informs you of hours of operation are 6-7 PST M-F. Some 24/7 service. But at least they're sorry about missing my call, that makes me feel better. Meanwhile, good luck, mom. Sure as hell hope you don't need it.

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    Lively Mobile2
    Response from Lively Mobile2

    We are sorry to hear that you are not completely satisfied with the Lively Mobile and we appreciate your feedback. GreatCall strives to provide the highest level of service available. The Lively Mobile device will fully charge in 90 minutes and the charge, in most cases will last up to 24 hours. GreatCall’s current hours of operation for Customer Service are; Monday – Saturday between the hours of 6am and 7pm Pacific Time. If you are still experiencing issues with your device, please call, 1 800-733-6632 or 1 800-463-5412. All calls are answered in the order they are received, hold times may vary, however, most calls are answered within a few minutes and if you can hold, we will assist you. As always, Our 5Star Agents are available 24 hours a day, 7 days a week.

    Customer ServiceTechOnline & AppStaff

    Reviewed Oct. 10, 2017

    I purchased the Lively Mobile for my dad who is 88 years old and legally blind. Due to his age his health is probably 65%. I am sorry to report the device is not accurate and if an emergency happens and my dad presses the button for help I am afraid dispatch will send the emergency vehicle to the wrong location due to inaccurate GPS tracking. Numerous times I get a report on the app that he is out and about in the middle of the night (can't see/can't drive) and even at times during the day when he is right beside me.

    I have spoken with customer service several times and went thru the process to troubleshoot the device and restart my phone so the app would work but it never lasted. The technical group was also brought into the conversations and the answer was always, “We will send you out a new device or charger” just to have the same issue a few days later. People this could be a matter of life and death so the device NEEDS to work appropriately and pinpoint the exact location. I don't know what to do at this point and my last call this morning is being rerouted to a supervisor which could take 3 -5 business days. Grrr... I will say everyone is super kind but still no answers...

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    Lively Mobile2
    Response from Lively Mobile2

    We are sorry to hear that you are not completely satisfied with the Link application for the Lively Mobile and we appreciate your feedback. The Lively Mobile has patented GPS technology that confirms location quickly and accurately for our 5Star Agents. The Link application is a service that is available to keep family and friends connected to the user and will send updates about the device status and the well-being of the user. Please email your account information and a description of the issue to us at linkhelp@greatcall.com, so that we can review what is causing this to happen and find a resolution.

    Customer ServiceOnline & AppStaff

    Reviewed Sept. 30, 2017

    My 87-year old mother has been a satisfied GreatCall subscriber for several years. She lost her Splash device about a year ago, and it was replaced with the Lively. She had trouble from the start with this device. It is much more difficult to use than her previous device -- probably because it has never worked properly. She has had trouble charging it, having it keep a charge and trouble using in an emergency. Up until recently, customer service has been good. However, my mother got locked out of the house two weeks ago and pressed the button on the GreatCall device for help. All she got was a recording from Verizon. Realizing there was something wrong because the device was not showing up on the app as "powered on and working," we called the GreatCall customer service number today for help.

    We waited 30 minutes listening to the anxiety-inducing recording and finally gave up and called the emergency number. The emergency dispatcher was great! He determined that there was a problem with the device and he transferred us to a customer service representative, waiting with us for 20 minutes until someone could be reached. We were on the phone with the customer service rep for another 20 minutes. She was great, too! She also determined that there was a problem with the device and transferred us to tech support, waiting on the phone with us until someone was reached. The tech support rep answered the phone and said he was going to do some tests. We waited and waited and then discovered that there was no one there.

    So, two hours later the Lively device will still not work in an emergency, and when we call customer support to start all over again, we could not reach anyone without going to the emergency operator. We cannot spend another two hours trying to get this fixed. If we get a satisfactory response after filing this complaint, I will update this review. But at this point, my advice to anyone who is considering purchasing a device and subscribing to great call: STAY AWAY. There are more reliable companies out there.

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    Lively Mobile2
    Response from Lively Mobile2

    We are sorry to hear that you are not completely satisfied with the Lively Mobile and we appreciate your feedback. GreatCall strives to provide the highest level of service available. The Lively Mobile device will fully charge in 90 minutes and the charge, in most cases will last up to 24 hours. If you are still experiencing issues with your mother's device, please be sure that you are dialing 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Saturday. Most issues can be resolved with our Customer Service Advisors. All calls are answered in the order they are received, hold times vary, however, most calls are answered within a few minutes and if you can hold, we will assist you. Please keep in mind that calling other GreatCall numbers may add time to your call time and delay a resolution to your issue.

    Verified purchase

    Reviewed Sept. 15, 2017

    I have a Lively Mobile medical alert device. It's nice and comfortable to wear. I had one before but I only wear it in the house and in the yard. But now I take my Lively Mobile medical alert device everywhere I go. I've had the device for quite a while and every so often I call and see if it's still working.

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    Customer Service

    Reviewed Sept. 14, 2017

    I purchased the Lively Mobile and Phone for my mother. I'm finding that the charge on the mobile lively lasts only about 12 hours. The information I've read on the site indicates 24 hours, but we are not seeing anything close. Tried calling customer service, they suggested I call back after 2 in the afternoon, so that approach is hardly what I'd call customer service.

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    Lively Mobile2
    Response from Lively Mobile2

    Alice, we are sorry to hear that you are not completely satisfied with your Lively Mobile and we appreciate your feedback. Most users do experience 24 hours of battery, however, if the device is not holding an ample charge that lasts throughout the day, you should follow up with our Customer Service, 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Saturday. Hold times vary, but the average wait time is less than 5 minutes, if you can hold, we will answer your call in the order it was received.

    Verified purchase
    Customer Service

    Reviewed Sept. 14, 2017

    I had Life Alert forever. My husband had it prior and then he passed away so I kept it, but when I found out Life Alert was all over outside the house, I switched.

    Since using Lively Mobile, I feel much safer in the car. However, the one I have is quite large and that’s getting to be a problem. It is black and a little over two inches. I wear it around my neck and I’ve broken two chains. I now have the one that’s crocheted yarn and I’ve got to get another chain. If they had a smaller one, I would appreciate it. Nevertheless, I'm quite happy with it. They answer my calls immediately. Once, I called them when I was in Cambria. I wanted to see if they knew so I asked them if they knew where I was. They said, “Yes, you’re on Barton Avenue.” That was perfect. Overall, my experience with Lively Mobile is excellent.

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    Verified purchase

    Reviewed Sept. 8, 2017

    I was living at my home alone so I got a medical alert device. My experience with Lively has been good. It's very sensitive and I'm confident that if I fall I can get help.

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    Verified purchase

    Reviewed Sept. 7, 2017

    My kids wanted me to have a medical alert device because of my age. So I have Lively Mobile but hanging it on my neck, it’s awfully big. Wearing it on top of my cloth is poofy. If I tuck it underneath, there’s a big bulge, and I need a cord around my neck. It’s uncomfortable. So half the time, I don't wear it. I put it in my purse instead and I put it on my bed when I go to sleep. Maybe Lively Mobile can figure out how they can make the device smaller. But I would recommend Lively Mobile and I'm glad I have the device as it could be worthwhile someday.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    When Spectrum took over Bright House, they keep having the telephone and the cable off. I'm 94 years old and I cannot do anything without a telephone so I had to use Lively Mobile. I live alone and I definitely need the medical alert device. The Lively Mobile team has been pretty good. I have this device with me all the time. It's comfortable and easy to use. I would recommend it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 5, 2017

    I was having to pay somebody to stand there while I took a shower and I wanted to be able to take a shower by myself. I saw Lively Mobile's advertisement and I thought that it was my answer. I could take a shower by myself and if I had a problem, I could either punch the button or they'd hear me if I fall. I wear it all the time in case I fall and I put it on the charger at night. I also wear it when I take a shower and it makes me feel more secure.

    It makes it possible for me to do things that I would not be able to do without it because I live in an assisted living but I'm on my own in a private room. I'm by myself all the time but I'm confident that if something happens, Lively's reps will hear it and they will come and take care of whatever my needs are. They came out one night and asked if I was okay. I laid the device on the bed and the rep said that it was like falling down. If I bump it, they would come and see if there was anything wrong. I'm really happy with the device but I was disappointed when the charger went bad. When I told their rep about it he said that they were going to have to replace that. It should be here on Friday and I'd be happy to see him.

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    Verified purchase

    Reviewed Sept. 4, 2017

    I carry my Lively Mobile device with me, but I've only used it once. I had hurt my ribs. It was a lot of pain and that was the worst thing I've had. I wasn't able to drive to the hospital to get a check. I used my device to get an ambulance. They stayed on the line which was nice. They checked and everything was okay. The ribs were okay, just bruised up. The device works great and I like that little button. I just pushed it and it came right on and did a good job. I get around real good. I'm content and happy with it. I'd recommend Lively Mobile to anybody.

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    Verified purchase
    Customer Service

    Reviewed Sept. 2, 2017

    I had a history of getting terrible pains in my stomach at night and I live alone. I also fell once, broke my hip and I happened to be in the basement. Fortunately I reached someone. But I thought after this it was a miracle that I had to go 20-some feet on cement to get to a phone. With LiveIy Mobile I feel more secure. I called once to make sure my device was working and I haven't had any complaints. But it's not exactly comfortable. I don't sleep in it because it's a big hard lump. And I tuck it in my bra so it doesn't slap around. Plus I don't take a shower with it because they warned me not to get the cord wet. I bought it at Walgreens and we're trying to talk a friend of ours since he needs one desperately. And you can get the device at Walmart's that's the nice thing.

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    Verified purchase

    Reviewed Sept. 1, 2017

    I was living alone and an alert device not only alerts the paramedics but also informs my son on what's happening because he's not there. The government gives free phones to people but every senior citizen should have one of the Lively Mobile devices around their neck because it works no matter where I'm at. I'm a diabetic and I've had a couple situations but within three minutes the paramedics were there. I’m very satisfied.

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    Verified purchase
    Staff

    Reviewed Aug. 30, 2017

    I was in assisted living for a while. I had a stroke and my balance is way off. I spoke with the Lively Mobile reps once to test my apparatus and they were great. They were very courteous and helpful. I’ve felt safer since using Lively Mobile but it's a little annoying to have the device around my neck. Also, the neck string broke and I had to order a new one. We shouldn't have had to pay for that because it wasn't anything I did to break it. Still, I’m satisfied.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2017

    I had a massive heart attack in the middle of the night and I was by myself. But I now have confidence in having the Splash medical alert device from Lively Mobile on me and I'm so glad that I have it. Otherwise, I would be worried about being alone when I'm not feeling well. I can now get help with just a push of the button and my family feels better that I have it. They were worried about my being by myself, but I didn't want to move in with them. The device helps my family, including my younger grandchildren who were afraid to be near me, thinking that I might have another episode, because I had different things going on in six months. So, I showed my grandchildren how the device worked and that took care of the problem.

    The alert device model that I had before, since September 2013, was amazingly good. It gave me support and courage and I didn't have to be afraid of being alone or going out for a walk because I felt safe. Then I decided to get the new model that’s waterproof and they sent one to me. My experience with this new model that can be found in the stores now was terrible. There were at least six units of the new model that were defective and the battery wouldn't charge. I was without any kind of alert coverage for months and nobody ever told me that it was the unit that was the problem, not only for me but for everyone else that had it. Finally, after many hours on the telephone and many problems, they sent me the old model called Splash.

    With my Splash alert device, I always get terrific, instant service from the team at Lively Mobile when I push the button. So far, I've never needed emergency assistance but sometimes I called to be sure that they were there and they knew where I was, and I've always had a good response from them. I wear my Splash device to bed at night in case I have to get up because I've had friends who fell on their way to the bathroom at night. When I get up in the morning, I put the device in the charger and it does not take long to charge, which is a good thing. Then I wear it around my neck all the time. The new model alert device that I had before was useless because I couldn't depend on it at all. It was always dead and the battery wasn't charging. It was just junk and not worth a penny. I was so disappointed in it and I wouldn't have it in my house again.

    On the other hand, my Great Call Splash alert device is terrific. I like that it's less expensive and it's also very easy to wear around the neck and even to sleep with. I feel bad that I recommended the new model to two of my friends and they got it, and they're now having the same problems as I did. I'm sorry that Lively Mobile has gone to the new model and I wish they would go back to the Splash so we can have more confidence in their alert device. I would recommend the Great Call Splash alert device and, in fact, I've already recommended it to quite a few people. Overall, my experience with my new model alert device was the worst it could be, while my experience with my Great Call Splash alert device has been the best it can be.

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    Verified purchase

    Reviewed Aug. 28, 2017

    I got a Lively Mobile device because I live by myself. I had Life Alert and it was just for home but Lively Mobile travels. But I have to use a safety pin and I pin it on my nightgown. This company's okay but I just wish they had a wristband feature.

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    Verified purchase
    Sales & MarketingFall DetectionStaff

    Reviewed Aug. 27, 2017

    Four years ago, I had an episode of passing out and winding up on the supermarket floor. Combine that with the fact that I have atrial fibrillation, my son has convinced me that the Lively Mobile is a good thing to have especially after I lost my wife and I’m living alone. It has been fine with them. They're absolutely responsive.

    I got this medical alert device because it’s unobtrusive, so it’s not something to think about all the time. It’s nice to know that if I have to get a hold of somebody, I can do that. One of the advantages they have pointed out is that it doesn't have to be a medical emergency to press the button. If I feel uncomfortable in an area where it’s late at night and I have a feeling that somebody is following me on the way to my car or the garage, I can press the button as well and they’ll stay with me while everything is being recorded.

    Early on, I had concerns about the battery life of my Lively Mobile unit, and I had extensive discussions with the technical service, which then evolved into having personal conversations with their vice president of technology. The reality is that the fall detection software and hardware eat up more battery. To remedy that, he’d come to me on two extra charges that I can keep it plugged in there while I’m working on my PC sometimes or having an evening with the TV and another one in the car, and that’s been quite satisfactory. Their lanyard that I wear with this device has the design that the cross cord comes out of the metal thing after two years. I’ve had it replaced twice at no charge almost instantly. I’ve learned to handle the device without pulling the cord but rather by opening the magnetic hatch.

    They have recommended that I press the button and talk to a rep every several weeks or so, just to make sure that everything’s working fine and I’ve done that. Everything else is certainly worth recommending. One of my concerns was the cell phone coverage, but I have been in all kinds of remote areas and have occasionally checked to see if Lively Mobile is indeed able to get me a signal, and it’s never been anything but 100%. Based out of the extensive research that I did before choosing the Lively Mobile over others that are advertising, I made the right choice.

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    Verified purchase
    Customer Service

    Reviewed Aug. 26, 2017

    I'm 77 years old and live alone sometimes and I got GreatCall as my medical alert device. I keep it in my pocket most of the time and I always figure out some place to put it. Their customer service has been okay when I dealt with them. I had a couple of times that I've pushed the button and the people who contacted me wanted to know if I had a problem. The only thing is when I started, it was $14.99 a month, and the price continues to go up and I'm not getting any better service. Overall, the device is a necessary evil.

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    Verified purchase

    Reviewed Aug. 25, 2017

    My experience with Lively Mobile was not good because it's not working. It goes sometimes and then it shuts off. It sits on a table and my husband never wore it so I'm going to give it up. There's no sense in paying for it if he doesn't use it. I'm with him all the time now.

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    Lively Mobile2
    Response from Lively Mobile2

    Jean, we are sorry to hear that your Lively Mobile device has stopped working. The Lively Mobile is under a one-year warranty against manufacture defects. If you have not done so all ready, please call GreatCall’s 100% U.S. based Customer Service, 1 800-733-6632, for troubleshooting of the device.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 24, 2017

    I'm older now and my children thought I should have a medical alert device. I have the Lively Mobile medical alert device and it is wonderful. I have it on all the time and it makes me feel more secure and comfortable including when I go by myself in my car. It’s a very good thing to have and I’m very satisfied with it.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2017

    I live alone and I'm elderly, and I'm with a heart condition. My children wanted me to have a medical alert device and I got one from Lively Mobile. The reps there were the nicest people I've ever talked to. They were very helpful and did exactly as we wanted in setting the device up so my children would be notified if I used it. The lady rep even had me use the device before she left. I carry it with me everywhere I go. So far, I've not had any episodes yet that I've needed to use it, but it's very good to have it so I can use it in case I need it. I'm satisfied with my Lively Mobile alert device and I've recommended it to a few people who knew that I had it and asked me about it.

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    Verified purchase

    Reviewed Aug. 21, 2017

    Having Lively makes me feel more confident, especially because I like to get out in the yard and do some gardening. If I fall and couldn't get up, I would be able to contact someone. However, the device is kind of bulky and I don't like it blinking all the time. But other than that, it's fine. I had another device before and it was only good in the house.

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    Customer ServiceFall Detection

    Reviewed Aug. 16, 2017

    We've implemented the Lively and Jitterbug Flip for my Mom in May because we were concerned about her safety both in her home and on the road. (She doesn't have OnStar.) We've been thrilled with both the product and the service. When I purchased with a 30 day return period, I did all sorts of things to test their service for fall detection, dead battery, testing the call response time for emergencies, their ease of communication, etc. It's wonderful, and add the smart phone app for weekly activities, travel, etc. The service cost her less than her home and cell phones.

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    Verified purchase

    Reviewed Aug. 15, 2017

    I have fallen twice. My family wanted me to have the Lively Mobile because they were concerned about me falling me. They were the one's that got it. It's okay but I don't like that it lights up all the time. It lights up like it's glowing. You can see the light even under my clothes. But, I don't mind wearing it. I wear it every day. As soon as I get up, I put it on. I would recommend it to a friend.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed Aug. 13, 2017

    I am 79 and I live alone in a two-story house. I thought it would be prudent to have something available to me in case I had an accident or a mishap. I had a different brand of medical alert device for about a year. What I did not like about it was that I had a base unit connected near the telephone, and if I accidentally pressed the button, which I had done many times, I had to go upstairs to cancel the call. And to me, that is just not necessary. Also, I was paying about $140 every three months, which, for what I had, was unnecessarily high too!

    I had talked to someone I know and found out that they had the GreatCall service, and all they had was a necklace that had GPS capability. I thought to myself that I do not really need anything more than that. What I had did not have GPS - if it did, I was not aware of it. I have a necklace from Lively Mobile now, and it is very convenient and very comfortable. Also, if I accidentally pressed the button, I do not have to go upstairs to cancel the call anymore.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Aug. 11, 2017

    My husband is older than I and stays by himself a lot of times because I work. He fell and had problems, which is very common with the elderly, and I wasn't with him. So we have Lively Mobile to protect him and I make sure he has it in his pocket before I go to work. It’s an excellent device and I’m very happy with it. Also, the reps were friendly and courteous when I deal with them if I have to update the account or find the device when he misplaces it.

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    Verified purchase
    Customer Service

    Reviewed Aug. 11, 2017

    My 81 year old mother had a Great Call "Splash" Medical Alert Device for over two years. It worked great. I got updates on App when she left her Condo and could see where she was when she was out and about. About three weeks ago the Splash device would no longer charge. My Mom was sent a new device "Lively." It has not worked right since it has been received.

    After three calls with Tech Support they sent a new device advising the "Lively" was not operating properly. New device came. Same problems. Received no updates on her locations. Tech support then advised it was an IT issue and they're working to fix it and wait a couple of hours and try again. No change. Called Tech Support again and this time the answer was the signal for the device was obstructed inside my Mom's condo. We never had this issue with the Splash device. After 6 calls with tech support and no resolution to problem. I will be cancelling our Great Call subscription and seeking a device from another provider.

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    Staff

    Reviewed Aug. 10, 2017

    I'm 81 years old and I would not be without a medical alert device. I want to be able to get help when I’m up and about and needed it or if I fall in my small apartment there would be someone to come pick me up. I had a previous device, but we're delighted with Lively Mobile. When I first got it, I was showing it to a friend and she accidentally pushed the button. It was answered it right away and then I explained it was an accident and that I did not need help. They were very friendly. I felt like a fool but they did not make me feel like a fool. I put the device in my pocket, but If it was thinner, I'll just wear it around my neck. It is comfortable but I don’t like the squareness of it. I wish it was round like the one I used to have before but it's okay. Overall, I appreciate having it very much.

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    Customer ServiceFall DetectionStaff

    Reviewed Aug. 9, 2017

    Tomoko has dementia and she's home alone a lot and doesn't quite remember how to use the phone. I wanted to make sure that help could be contacted for her so I got her a Lively Mobile. I looked at ratings and liked the fall detection for it. That was a really big selling point for me. The device was also water resistant in case she forgets to take it off before the shower. Now, I feel a little more comfortable leaving her at night. She's on the other end of the house from us and if she fell or something happened, we would know about it. Every time we contacted customer service, it was by accident but they've been great.

    There've been several times when she's accidentally triggered it. And she can't hear well, so when people at Lively Mobile would talk to her on the speaker, she doesn't hear them. Luckily, every time that happens, I’ve been home when they call the home phone to check on her. The biggest problem is remembering to charge the device and then remembering to put it back on after it's been charged. But overall, Lively Mobile has been great and convenient.

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    Reviewed Aug. 8, 2017

    I'm 86 and I live alone so I thought it would be a good idea to get a medical alert device from Lively Mobile. I'm pretty much at home and it absolutely gives me peace of mind knowing if I fall and I couldn't get up, at least I have somebody there who knows where I am and what I am doing. I'm perfectly happy with it.

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    Customer ServiceStaff

    Reviewed Aug. 7, 2017

    I'm almost 80 years old. My health has been good but it's harder to get around and easier to fall. So one of my daughters investigated Lively Mobile. She liked the qualities and she felt it was a good one to start with. When I'm alone, I'm vulnerable to falls and break-ins, to all things that anybody can experience especially when people get older. There's security knowing that I can push a button and at least hear a voice on the other end. If I have to call somebody on my cell phone, they might not answer right away, but with my Lively device, they're supposed to.

    But I had a slight problem the other night. The device turned off without doing the one thing that it does before it powers down. I called Lively and they did some kind of rebooting with the computer over the telephone and sent me on my way. Hopefully, it won't do it again because when people are depending on something, there's supposed to be a warning if the battery is getting low. It has done it in the past because I didn't know how long the charge would last or how long it took to fully charge. That's something I learned through experience once I got the device. I had other times when I had it on an extended time. It gives off a warning signal for two hours before it dies.

    I don't like to wear the device to church because it blinks but I turn it back to so that the blinking is up against my chest. I also have the fall device, which is not smart to take off and put on, take off, and put on. It won't work if I don't have it around my neck. The call device doesn't go off if I fall down. I know a friend of mine who has it and it's just good for her in her house. She decided that's not sufficient for her, so she may be looking into other ones. I told her that I like my device and I'm happy with it so she may call Lively.

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    Reviewed Aug. 6, 2017

    I had one significant fall a few years ago and when I had another more recent one, my daughters encouraged me to get a medical alert device. It seemed like a very good thing to do so we ordered something but it wasn't a medical alert service. When it arrived, there was a very clear notice that it won't work farther than four feet away from the door of my apartment. So the device went back since it didn’t take care of me and that’s when I insisted to my daughters that we try Lively Mobile.

    My life has been more comfortable since having Lively. It's the last thing I take off at night and the first thing I put on in the morning. I keep the place where I plug it in right next to my bed and I leave it in the recharge for an extra hour or two because I had one experience where it had not been charged adequately. Overall, I'm pleased with the device and if anyone were to ask me, this is the device to go to because I feel safe and comfortable wherever I am when I'm wearing it.

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    Customer Service

    Reviewed Aug. 5, 2017

    My husband would fall frequently. Before, he used the cellphone and would call me. Then we got the Lively Mobile and he's never complained about it. But even with Lively, I still get scared if the phone rings.

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    Reviewed Aug. 4, 2017

    My wife passed away and I was by myself. My son decided we should have something in case of an emergency. My GreatCall Splash is part of my life and my style now and I get to wear it around my neck. It's a backup mobile that one must have when you're by yourself and I would recommend it. Even though I'm the one who at times do not wear it, I'm a pretty hardnosed guy and I'm saying that they should wear it.

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    Staff

    Reviewed Aug. 3, 2017

    I live alone and I've had a couple of falls where I got hurt. During my last fall, I broke my arm and was in a hospital. I tried to get up but I couldn't. Survival mode came on but I didn't have a mobile phone or any kind of device. And so, I got a medical alert device from Lively Mobile. The first device I got from them wasn't keeping a charge, so I got another one from them. Lively Mobile's customer team was very helpful and I was very pleased. Now, if I fall again, I could get 911 and have the ambulance over quicker. Having my device makes me feel more secure.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    My very wonderful neighbor has a Lively Mobile for a very long time and he recommended it to me. I’m up there in age, and if I'm out by myself, I need a medical alert device that I can notify with by pushing a button. Lively's customer service reps had great knowledge of what I needed and were very businesslike in their interactions. They also handled the situation very nicely. I have the device conveniently placed when I'm doing certain things, so that if I needed it I can use it. It's close enough at hand to handle anything that might come up. It's a handy little gadget that I have and it doesn’t need any kind of activation.

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    Reviewed July 25, 2017

    I had fallen on a trip down the stone stairs in Norway, tore my rotator cuff and had to have surgery. I haven't had any problem since but I became fearful that I might fall and thought that Lively Mobile was a smart device. If something should happen, I will have help. Also, I live in a building with a lot of elderly people and I see as they get older, they start falling so, it was a precautionary purchase. My purchasing experience was excellent and they walked me through the whole step. That was very easy and the device is great. I keep it on my shower door.

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    Reviewed July 25, 2017

    I've fallen several times so my daughter got Lively Mobile for me. She showed me how to use it and I just put it on in the morning and take it off at night. So far, I recommend it.

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    Reviewed July 24, 2017

    I have to use a walker because I lost my balance when I had a stroke and I'm on various medications to prevent me from having another one. I also have to take eye drops because my eyesight has been diminishing. Years ago, before I moved in with my daughter, I had Life Alert. Then my daughter insisted I switch to Lively Mobile. I haven't had to use it but it's been very good. It makes me confident to wear it.

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    Customer ServiceStaff

    Reviewed July 24, 2017

    My kids bought the Lively Mobile medical alert device for me while I was in the hospital. I have osteoporosis, a broken back and also with burns in a house fire in '07. And sometimes when I would get up at night, I would fall. Lively Mobile would call me to see if everything was okay or if I need them. Sometimes when I accidentally drop it, they'll call me and see what's wrong and what they can do. So, I'm very satisfied with it. Sometime after I started using the device, the Lively Mobile team responded and by the time they got here, everything was cleared up. My husband works from 11:00 at night to 7:00 in the morning. And it's a great comfort to know that I can get help with him being gone in those hours. I don't wear it during the day when my husband is here. It stays in the cradle. I do not use it for my daily activities. I go to bed when he leaves at night. And that's the only time I use it. I haven't fallen in a long time and everything is okay.

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    Monitoring

    Reviewed July 23, 2017

    7/23/17 When trying to locate a monitoring device, was unsuccessful three times in 45 minutes. Monitor is worn by my father and he was missing! Contacted Technical Service and was told the issue was outside of their means to correct. Tracking was directly dependent on too many variables to locate the unit. The unit works wonderfully as long as he stays in his room but is unreliable when he leaves. Defeats the purpose of having the unit. After an hour he was located and not by Great Call/Lively/5Star. Disappointed.

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    Lively Mobile2
    Response from Lively Mobile2

    Patricia, we are sorry to hear you were not completely satisfied with the Link application reporting and we appreciate your feedback. GreatCall’s 5Star Urgent Response team uses patented GPS technology, advanced location training and the “frequent locations” information provided in the Personal Profile to determine where a user is when the device is used. The accuracy of GPS technology or the ability to provide a location can vary depending on the environment the device is in. GPS is most accurate when a user is outdoors with an unobstructed view of the sky. The Lively Mobile also uses network Assisted GPS to locate you indoors and is capable of reporting its “last known” locations when conditions are not ideal. Our agents are trained to verify the user’s location by utilizing the “frequent location” information contained in the Personal Profile, and by asking the user for location identifying information, rather than relying on GPS technology alone. The GreatCall Link Application service, reports information to a loved one’s smartphone and updates every 20 minutes. However, the signal strength of the device and/or of the smartphone, can affect the reporting of information. Even in a good coverage area, things such as weather, topography and other environmental considerations associated with radio technology also affect service and service may vary significantly.

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    Staff

    Reviewed July 23, 2017

    I had fallen several times so I needed a medical alert device. My caregiver and I called the Lively Mobile team when I got it. The reps we talked to were very good and everything was nice. I carry the device on my walker every morning. The rope is a little heavy and I don't like it around my neck. They need to have a different thing to put around the neck.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    I've got multiple sclerosis and I live alone, so I thought that it would be a good idea to have something when I take a shower. I had a medical alert device prior to having Lively, but I couldn’t use it if I walk down the hallway and certainly not if I went down the stairs because it's very heavy. I live on the sixth floor and with Lively Mobile, I can go out the door, into the elevator and downstairs to the mailbox. It knows where I'm at which is creepy, but it’s nice, especially for people with dementia. A neighbor’s father had dementia and oftentimes they couldn’t find him when he’d be walking down the block. Now, they could find him.

    The device is super helpful. I put it on when I go down the hall or when I take a shower. I don’t wear it to bed but it is generally within easy reach. Fortunately, I'm not that disabled, so that I can lean across and get something. I had evidently put a clip on the back of my device. The clip pulled out but it was in pieces, so I had to call Lively but for some reason, the proper number to contact disappeared on my telephone. So I called another number and told them it's not an emergency because they're really nice about wanting to check right away. The rep made sure I have the phone number, and I requested for a new one which they sent right away.

    I'm very anti-technology. I sold online services but everything was DOS, not Windows. My telephone is made for placing calls and I take pictures with the camera, not with the telephone. However, I appreciate the fact that I can use this device. I'm a chaplain to the MS patients and I have mentioned Lively to other people that have MS. I text them and for some of them who live alone, I double-check to see if it's something they want to consider.

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    Customer ServiceStaff

    Reviewed July 21, 2017

    I am older, disabled, and living alone. I tried a medical alert device for a short period of time but it was inadequate because it was the kind that sits somewhere in the house and if a person is not in the same room with it, they can't hear you. But with the Lively Mobile, I can have it with me and travel and be almost anywhere and it still works like when I get out on my handicap scooter to the grocery store. That's good away from the home. I go out more now. I have the thing around the neck and I wear it all the time whenever I'm alone, except at night because then I have to recharge it. Also, the customer service team has been great. I've only had one time that I had to use it and it worked out well. The person was kind, reassuring, and helpful. I have been highly satisfied and I have recommended Lively Mobile to friends.

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    Customer ServiceFall Detection

    Reviewed July 20, 2017

    I have the regular pendant that I wear around my neck from Lively Mobile and I love it. I used to live with other people so I didn't have one then. I'm 83 years old and I live in an apartment complex but I'm in the apartment by myself. And when I first got it, I lived in a townhouse with stairs and that really scared me because I was living by myself. I do not fall a lot and I am pretty healthy but I know four people that have fallen and couldn't get up or had a stroke and laid there for two days and I didn't want that to be me. So, I wear it all the time. A couple of times when I had inadvertently dropped it, the response has been immediate. When I called or when I dropped it the other day, since I have the fall detection thing, they've been right there. I'm very happy with it.

    This is going on four years. We stopped for a little while when I got a roommate and then I went back on it. I've had this one for over a year. The only problem I have is, every time you call, it’s a long wait. It’s ludicrous. But that's not the problem of the people answering the calls. When I was going through some issues that I had with my Lively when I was trying to get the pendant, everybody was absolutely superb. I have recommended it to a friend many times. It’s great and I wouldn’t change it.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I have MS, congestive heart failure and a mitral valve then about a year and a half ago, I had a mini stroke and these conditions led me to get Lively Mobile. I had Medical Alert before but I was not happy with them. They were supposed to charge me monthly because it’s what I could only afford but they would charge me for three months so they kept putting me in the hole. They also didn't offer as much as Lively Mobile does and there’s so much detail that Lively Mobile asked that Medical Alert didn't so I was much more impressed. I also wear it all the time since it’s very comfortable. It's also really nice because the button is recessed so I can even sleep with it. I tend to curl up when I sleep but I have never hit it and it's never gone off by accident whereas the other one I would set it off all the time by accident.

    My lifestyle did not change except that every once in a while I needed a cane. Other than that, things had been going well and I am very pleased with it plus the price cannot be beaten. It's been a great experience. They are very attentive and the response time for answering the phone is phenomenal including the questions that they asked for personal health issues plus we had doctors and hospitals that are beyond wonderful. I love it and recommended it to a couple people who are in worse shape than I am

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    Staff

    Reviewed July 17, 2017

    I’ll be 89 in November and I’m still walking and doing well. But my son-in-law and my daughter is paying for my Lively Mobile device so they insist that I wear it. I’ve used it a couple of times when I’ve had a bad spell. One time, I fell in the kitchen and the Lively Mobile team came and did real good. They're very reliable and it settles my mind a little bit that I can get help.

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    Staff

    Reviewed July 16, 2017

    I lost my hearing over a period of time. It got to the point that I realized I was not hearing well enough. And so, I invested in a Lively Mobile medical alert device. I wear it every day. I live in a retirement home and there is a woman who lives here who is an alcoholic. One time, I went out to go for a walk and I saw that woman had fallen in the grass. I hit the button on my device and somebody came on immediately. Then, one of my friends came up and talked to whoever was on the line. I discovered at that point that I was not able to hear what the person on the line said.

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    Sales & Marketing

    Reviewed July 15, 2017

    I couldn’t get my breath at times. My breath would go away and I was taken to the hospital where they gave me a little oxygen, looked me over and sent me back home. Then, I found out I had this atrial fib. One of my neighbors had Lively and I decided to go with them. When I first ordered it, it was supposed to be $25 as advertised but now, it's gotten up to $30 and I don't know why. But I would recommend them.

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    Customer Service

    Reviewed July 14, 2017

    I have two elderly parents, my Dad is nearly 83 and my Mom is 80 and suffers from MS. In an attempt to make life a bit easier for both of them my Dad thought new cell phones specifically made for senior citizens with vision/hearing and manual dexterity issues would be a great idea. GreatCall is not the answer. Perhaps for high functioning seniors in their mid to late sixties with slight hearing and or vision problems, GreatCall may be passable. For anyone (senior or otherwise) who suffers from vision loss (glaucoma, macular degeneration), hearing loss, and severe loss of manual dexterity these phones are no better (and sometimes worse) than any other smart phone on the market.

    To begin, the speaker is no better and no louder than any other typical smart phone speaker, it will offer no help with hearing difficulties. The screen is larger than some smart phones so this may be one small advantage with vision difficulties. There are no added features for anyone suffering from manual dexterity issues such as MS or arthritis, the phones are ultra sensitive and make errors in dialing, and usage happen often. The phone's program often redials the last number called, randomly switches from various apps without any input and phases in and out seemingly at its own will. Basically, these are cheap versions of any smart phone on the market falsely claiming to be specifically made with senior citizens in mind.

    On a side note, I understand the customer service representatives looking out for seniors by verifying someone speaking for them on the phone. If that were for any issue to do with their finances - subjecting grown "children" of elderly parents in their 30's, 40's and 50's is idiotic and humiliating. Each time you speak with customer service they will need "verification" to allow you to speak for your parent. This is false concern hoping they won't have to speak with someone who won't be fooled by their assurances of how wonderful these phones are for elderly users. Not worth the time, money or effort.

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    Lively Mobile2
    Response from Lively Mobile2

    Aliester, we are sorry to hear that you were not completely satisfied with the Jitterbug Smart phones your parents purchased and we appreciate your feedback. GreatCall designed the easy to use menu and icons to help customers become acclimated with the use of a smartphone. We made it bigger than most so it is easier to see and the speaker does have the highest hearing aid compatibility of MT/4T, but it is sensitive, like other smartphones. GreatCall does have the Jitterbug Flip phone that does not have a touch screen and may be easier to use, however, it also does not have internet access. If you are calling our Customer Service to trouble shoot your parents phones, once the agent verifies they are viewing the proper account and phone information, they would be able to assist you, however, they would not be able to speak of any account details. If you have any questions or require further assistance, our 100% U.S. based Customer Service, 1 800-733-6632, is available between the hours of 6am and 7pm Pacific Time, Monday - Saturday.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 14, 2017

    I'm alone and sometimes I feel like I need some things that would help me to contact somebody if I couldn't get to my phone or if I couldn't dial 911. Also, I'm out a lot. I do a lot of running and I go to church. I have had a lot of people ask me about Lively Mobile and I told them not only is it for when I have a problem but if I get lost and I need to know where I'm at, I can ask them for help. Being my age, I don't always know. I'm doing better Googling stuff on the phone and checking the maps but there are times that I don't get everything right on my phone. I came back from Texas in the spring and if I had gotten lost, I knew I could press the button and somebody would be able to help me.

    Also, everything was fine with their team and they answered all my questions. Sometimes, though, I really don't like to have to wear it because I can't wear my jewelry. But there have been a few times that I've taken it off and put on a necklace like when I knew I was going to be at the church where people would be able to help me if I needed help. Otherwise, I pretty much wear it all the time. It's a part of me now and I'd recommend it to anybody that gives me a chance. Everything has been satisfactory.

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    Staff

    Reviewed July 13, 2017

    I live alone and my children thought I should have a medical alert device. I got one from Lively Mobile and I make sure that I wear it all the time. It's handy to have and I wear mine around my neck. I just put it on in the morning, then I don't pay any attention to it anymore. People at Lively were fine too. The only issue I have with the device is that sometimes at around 5:00 PM, it starts making a noise and showing the red dot, indicating that it needs to be charged, and I don't know why it's doing it so early. What I've been doing is while I'm getting ready for bed early at about 6:00 PM so I can watch my television program, I put it in the receptacle and let it charge. Then it lasts until I go to bed at about 10:00 PM. I also have one problem that I can't figure out and it's driving me nuts. The monthly charge is on my statement from the bank, which is fine, except that I don't know why I've got a monthly charge without a date there.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 12, 2017

    I was researching the Jitterbug Smartphone as a Father's Day gift. I found a special offer on the Great Call website for $112.99. After several minutes of sales conversation, they offered me the phone for its regular price of $149.99. They did honor the online price when I challenged. Having the number ported over was delayed by incorrect action on part of Great Call. Two long phones calls. On day I set up service, there was a special of unlimited talk and text for 29.99, which I asked to have for the account. Representative was not aware of the offer, looked it up, confirmed it and changed the account plan. Received bill for the plan at the regular price of 49.99 plus tax.

    As I attempted to call and speak to someone, they would not speak directly to me, although my father had authorized me on day we set up phone. I had him call in to authorize me, they told him they had to email a pin number which I could use to call in. They did not send the pin number. He has made 2 calls so far and does not have wifi where he is on vacation so he has to make a trip into town each time to check for the email. Each call is a MINIMUM of 20 minutes. This is supposed to be a service for seniors. If I did not research or check website, I would have paid more for the phone and the plan has yet to be resolved. They make each step the process long and difficult. How does that benefit a generation that is not always that familiar with technology? To me it's borderline deception. BEWARE OF GREAT CALL. But the jitterbug smart is a terrific phone. Just the instruction book makes it the best deal out there for seniors.

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    MonitoringStaff

    Reviewed July 12, 2017

    I'm 86 years old. My husband has passed away, too, and I live alone. I fell and broke my hip, and have had pneumonia. I'm an old retired R.N., I know that other medical alert devices do not work for old people as you have to be close to the phone. My daughter found Lively Mobile. Their team gave very good service. When I fell and fractured my hip, they were here in minutes. When I get up in the morning, I put the device on and when I go back to bed at night, I set it on the charger which is right next to my head. I feel safer since I've had the Lively Mobile and my daughter feels safer for me. The other day, she couldn't find me and she notified them. Then, the Lively Mobile team notified the state police and they came and checked on me. I was just sitting out on my deck because it was a beautiful night. Having Lively Mobile is as good as it gets. Their price is reasonable too.

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    Online & AppStaff

    Reviewed July 11, 2017

    My mom falls a lot and my worst experience was when I took her to the casino. We're walking to the car and she got kind of wobbly. When we got to the car, she crashed to the ground. I punched the button in her Lively Mobile device and they were right there. They asked me questions as to what's needed and that if help is needed right away, they have help right here. Other than that, they're right on top of it because we live a block from the fire department. But that was the first experience of having to use it away from home and 15 minutes the ambulance was there. I love it. We’ve tried other medical alert devices, but this one is the best.

    If we need help when we're away from home, like the incident out at the casino, help was instantaneous. But the other devices only work within the home. It makes me feel better that she has it. We bought it at Walmart and my mom’s girlfriend got it set up for us. Not too long ago we updated it to where it had the false alert on it. We're very grateful for it and I've recommended it to several people. It’s a lifesaver.

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    Online & App

    Reviewed July 10, 2017

    I’ve had a Lively Mobile device for around a year now and it’s been very satisfactory, so far. My children said I need it because I live alone. I wear it every day. One time I was down in the basement and I was working on different things, and I thought I’d better find out if the device works down in the basement. I pushed the button and a man came on and said, “Well, it must be working because we’re talking.” And then there was another time when I had the Lively Mobile in my breast pocket. While I was cutting some binder twine, I hit my chest hard and within less than a second, the voice came on and said, “Are you all right?” My next-door neighbor also got a Lively Mobile device because I said it seems to work for me. I just wish it was smaller. Other than that, I carry it in a pocket.

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    Customer ServiceFall DetectionStaff

    Reviewed July 9, 2017

    The grandkids set up Lively Mobile for my husband as a precaution. This way, if I were outside mowing the lawn and my husband were inside and fell or slid down, he would have it around his neck and he would be able to get help. Besides, I won't be able to pick him up. So far, my husband has used it five times. One time, he was just hovering around but then he went out too far. He got stuck and he had to call for help too. However, they have to ask him whether he's hurt or bleeding and he gets irritated at that. He knows that he fell but he's not hurt, but they don't know that. We just explain to him that he has to explain the situation a little bit so they know whether to send an ambulance or a person.

    Lively Mobile has been around a long time and I've heard other people have used them, enjoyed them and felt secure having that right there at their fingertips. I appreciate Lively Mobile. He feels more secure now and I'm glad he has it because I can't stay in the house. I have to do the outside work too so it's a security blanket. Now, I have as much freedom as he does.

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    Customer ServiceTechStaff

    Reviewed July 8, 2017

    I've had back surgery and massive heart attacks. I also have problems with my bladder and kidney infections so it's causing me to be unsteady on my feet. I didn't want a land phone in the house and my previous provider mailed me an alert system but they got "Place" on the address instead of "Street" so the package went back to FedEx. I called my provider and told them they can't charge me for it as I didn't have it. So they checked it out and found out that it was with FedEx. They told me it would be delivered the next day. Their rep also told me she'll send me one overnight. FedEx delivered the one they had that same day, so I had two. I boxed one up but they kept charging me two charges every month and I kept calling every month. They kept saying they'd take care of it and it won't happen again but it just kept happening. So finally, I said, "The hell with it. I'm cancelling it."

    I switched to Lively and everything's cool with them. I've used it once and it came in handy. I kind of slid to the floor and couldn't get up. I called Lively and they sent out the fire department. Their response wasn't very long and the rep stayed on the phone with me all the time. I told her, "They're here. It's okay" and she said, "Well, I have another call. Are you sure of it?" I told her yes so then she hung up. It's been a very good experience with Lively. I hang the device around my neck and I use it when getting to rest and during the day. I haven't had any problems and everything was taken cared of the one time that I used it.

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    Fall Detection

    Reviewed July 5, 2017

    I have MS and I used to be in an independent facility. The management team used to live in a building in the facility but the company decided to move them out. Everyone was outraged because then there was nobody there so they got everyone the GreatCall device. I had three portable phones so they were always with me but they're not really conducive if you fall. I looked around and people were happy with GreatCall and I had it for about seven years but then I had to return that 'cause we didn't pay for it and now I'm back in with my kids. However, they are at work everyday and their kids are in school. Being alone in the house, it's easier that I have a medical alert device in case I fall 'cause I can't get up anymore by myself.

    I haven't had to use the Lively Mobile device but I would put it on. When everyone's home, I don't wear it and I just keep it charging. The only thing about it that drives me crazy is the control. It's a good-sized piece and it has a button that's lit and it blinks. When I wear it, it drives me crazy 'cause I can see it. So, I turn it around, but I had company one night and they were joking and they said it was like a heartbeat. They were laughing 'cause they couldn't figure out why I was lighting up. It lets me know that it's working, but it's very annoying when I'm wearing it. It's not even a steady one. It just blinks.

    I'm not sure if there's another way or maybe it doesn't bother anyone else. But before with the other company, you could test it once a week or once a month. You could push the button and someone in the other line would answer it. That way, you'd know it's working rather than have this light blinking. It also lights up when it's charging in my room so I have to cover it up because at night, all I see is the light.

    Also, some companies have the necklace and a bracelet but Lively Mobile didn't have the wristband and it's just the necklace. Other than those, I like the idea that if I went somewhere even with the kids, we were separated and anything happened, I would have it. Not that I go too many places lately, but that's neat because before, you could only use it in your house.

    Another thing I like that the other one didn't have is the fall detection. I'd pay for that feature and years ago a lot of them didn't have that. A lot of my friends at the independent facility did not get the fall detection, but then they walk and some of them still drive. I have legs that don't like me much, and I'm really slow and so cautious about how I walk. Usually if you fall, you are able to push a button but if something happens, you really get sick and you can't push the button, it will detect it. So that's one of its good features. And as long as I don't have to use it, I'm very pleased. I'd even recommend it to a friend.

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    Verified purchase

    Reviewed July 4, 2017

    I've tried putting the device on my belt and it fell off a couple of times. I thought that might not be a good place to put it. I just do regular body movement, like sitting up and getting down, and it moves that little plug about and it eases up. Now I wear it around my neck and it seems to stay pretty good. When I go to bed at night, I put it on my night stand next to me and charge it. It's always close by at least, if not on me. But then as soon as I get up, I put it on and I try not to forget. I just got used to the new habits.

    It's nice to have and knowing that it can help out anywhere with the GPS feature is nice. In years past, and not too long ago, the medical alert devices didn't have a GPS feature and it was only good within the home, which didn't do a lot of good. I definitely recommend it. Just like having insurance, I hope I don't have to use it. But there might be a time, if I should fall or have unexpected chest pains, I'll have someone to help me.

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    Verified purchase
    Staff

    Reviewed July 3, 2017

    I am in an independent senior retirement center. They used to provide us with a little thing that we could walk around with, and the staff doesn't come over the weekend, and so, that was a comfort to me. So, I got the Lively Mobile because I live alone and our staff isn't here over the weekend. It's comforting to know that if I need help, I can just reach down and punch my button. I wear slacks and so I pin the device right above my pocket. That way, I can carry it around. It's hooked up to a telephone.

    However, one thing I'm unhappy about it was that it doesn't work in our garage, which I was most disappointed in because we don't have cellphone help down there. Several ladies have passed away there and they're just found accidentally or there's nobody's nearby. I also wish that I didn't have to pay so much. But then since having it, I felt independent and confident. It's a reputable company and sometimes I thought I didn't really need to pay extra money to be able to have a nurse diagnose.

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    Customer Service

    Reviewed July 2, 2017

    I'm 85 years old, I live by myself, and my kids wanted me to have a medical alert so I got Lively Mobile. I have it in my pocket and it's easy to use and convenient. Then I accidentally set it off. I held it down and it was 911, so that was first off as a mistake. I kept on and told them I'm okay and I just hit the wrong thing. They still kept on and asked if I was sure, and I said yes. Since I've had it, the kids worry less. It's been good so far. I just got a phone call the other day about getting one for nothing and that they were going to mail to me. I said I already have one so I don't know what the heck that deal was.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 1, 2017

    When I got Lively Mobile, I was on the floor more than I was on my feet. I fell a lot but I'm not doing that anymore. I've had a medical alert device before but I didn't like it so I had it taken out. And then I also had another one which was too expensive. I've had Lively for quite some time and it's the best one I got. They're very good and if it happens that I touch it and it goes on, the reps call me and find out if I need them. And they have a nice way of saying it. They’re doing their job well. I know that if I would need them, they’d be here in a hurry. I'm satisfied with Lively Mobile and I’m going to keep them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 30, 2017

    After my husband passed away, I got alarm system for the house. And they gave me one to wear around my neck. But it was only good when I was in the house. When I go out of the house, it's just laying on the dresser and I didn’t have anything. So, I wanted something else. I got a medical alert device that I put in my pocket from Lively Mobile. It gives me more confidence when I go out because I’m driving in the car by myself. I’m getting ready to go out of town next weekend and I know I could reach somebody if I needed their help. But I was wondering if I can have one that can be put around the neck, because when I was in therapy, it had slipped out of my pocket while I was lying there on the table.

    I’ve only had one experience with it as far as it coming on. I was doing some therapy then, and it was in my pocket with a Kleenex and I am walking back after I got off the bicycle. I then heard someone call my name, but I just kept walking. But when I got on the table, my therapist told me that I was being called. That's the only time I've had to use this. I think it’s wonderful and I told people about it.

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    Verified purchase

    Reviewed June 29, 2017

    I have a heart condition, a pacemaker and bad knees so I bought a medical alert device. Lively Mobile was the cheapest one out there. I had Medical Alert before this which cost $40 a month. I like Lively Mobile better because it has GPS on it and you can take it in the car. You can't do that with Medical Alert unless you buy the extra guarantee. However, Medical Alert is thinner and it was easy to put on your neck. I know I should carry my medical alert device from Lively Mobile more, but I don't. It's a good device but they should have thought of something a little lighter to put around the neck since it's bulky and heavy to carry around. I just wear it next to me when I sleep and when I am in the shower, which to me is important, but after that, I take it off and put it back on charge. But Lively Mobile is fine overall and I have recommended it to a friend.

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    Verified purchase
    Staff

    Reviewed June 28, 2017

    My children thought I needed a medical alert device because I live alone, I’m 82 and I use a walker. So my son bought Lively Mobile for me and he set it up. The only time I used it was when I bumped it accidentally. I don’t carry the device around my neck because I have nice jewelry, which I prefer to wear. But I usually take it with me and keep it close by and put it in my walker or in the pocket. I haven’t had a need to use it yet and hopefully, I won’t, but I know other people who have the Lively Mobile and they seem very happy with it.

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    Verified purchase

    Reviewed June 27, 2017

    I got a GreatCall Lively Mobile for its price and because of my age, I had to get one. I had mine for a long time and I've not had any problem. I put it in my pocket and I don’t have any worries. I've referred Lively Mobile to several people and helped them set it up.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 26, 2017

    A friend of mine has really bad diabetes and she’s had kidney transplant. She told me how wonderful Lively Mobile was for her, and how one day, she had left her purse somewhere on the ground and they came looking for her and she was on the pool. She was happy and recommended it. She gave me the phone number and even though it was on a Sunday, they took all our information and said they would express it to me and it would be here on Tuesday.

    The medical alert device was for James. He's got the onset of Parkinson’s with mild dementia. He can hardly get out of bed and that's why he'd fallen three times and dislocated his shoulder and broken his ribs. The final thing was his lumbar. He slipped and fell off the edge of the bed. I’m lucky enough to have somebody, to help me bathe him and all that, so it’s not so terrible. But he's big and I need the medical alert device for when these people aren't here, like when they go to church. Then I'm here by myself and once, I had to have a neighbor help me and I don't wanna do that and impose.

    I called Lively to set it up and as I was putting it together, I accidentally hit the button. They said, “Are you there? Do you need help?” And I told them no and that I was just putting it together. In this day and age, to get something done is impossible. But there were no recordings and they just picked up the phone. It was perfect. It is a tremendous relief to know that you can push a button and get help.

    We have used it once and they were wonderful. I have some live-in help and they usually handle just about anything but he had fallen on the ground and I was afraid he had cracked something and was getting infected. The Lively team came in the middle of the night and went right to work. There were about six or more people that came in two groups, and they picked him up and checked his blood pressure, temperature and breathing. Then they said, "We better take him to the hospital." They were very professional and did a good job. One thing I also noticed was that they wore covers on their shoes, which I thought was very thoughtful.

    The only thing is the string that goes around his neck fits into a magnet in the back but the magnet is not strong enough. They need to improve that but basically, he can wear it in his pocket. I’m just really pleased that I found something that I can rely on and that I know somebody’s gonna come when we're in trouble.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 25, 2017

    I live alone in an apartment building and I'm concerned that sometimes I am not really steady on my feet. After I took a fall, I needed something to say, “Help me.” I happened to see Lively with someone that I knew from the Black Lake area and she said she was really pleased with it. So, I thought that I’ll try it. It is the only one that I have gotten and that I’ve ever tried. The first thing that I did was try to shut off the light but it didn’t happen. I punched it really hard and I got 911 and the lady verified that it was working in my apartment. That was great.

    I have it around my neck and I find it a little bit heavy. I would really like a lighter unit. I don’t wear it in the shower but I have it so that if I fall, I hope I can grab the cord really fast. Other than that, I’m satisfied with it. Once in a while, I forget to put it on the charger and I put it on for about an hour at night. I had it turned off once because I was with family. I'm also anxious to go to my daughter’s because she does not have good cell phone reception and I want to see if my Lively still works there.

    But if I turned and slipped on a rug or stumbled towards something, my Lively device will be there for me. One time, I was going to take a shower and I must’ve dropped it on my bed. The lady called and asked if I'm okay and I was. I must have jarred it a little bit. Also, one night when I got out of somebody’s car that was a little bit higher, I didn’t realize that a rep was talking to me because it was noisy. When I got in my apartment, that's when I noticed. The device must be very sensitive and that’s good. Overall, I have been really pleased and I would recommend it.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed June 24, 2017

    I live by myself and I'm a diabetic. Sometimes my blood sugar goes up and down. I wanted a mobile medical device 'cause I'm on the go all the time and I bought Lively Mobile. I felt more comfortable and wear it every day. One time, I bumped it and the customer service called me. Then the other time, the necklace got unhooked and fell on the ground, and they were within seconds. It's really great. It is a life-depending necklace and it's well worth the expense. I recommend it for everyone.

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    Punctuality & Speed

    Reviewed June 23, 2017

    I like that I can use my GreatCall Lively medical alert device anywhere because of the GPS. I’m also very afraid of falling because I am totally unable to get up if I do. I never had an incident but I accidentally dropped it once and people responded quickly and they were really professional. I just wish the cord was a little bit longer.

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    Verified purchase
    Customer Service

    Reviewed June 22, 2017

    I hit my Lively Mobile one time by accident and their response was quick and they got a hold of me right away. I wanted to be safe that’s why I got a medical alert device. It’s easy and I just put it in my pocket but I think it should have a lanyard so you can wear it around your neck. I would recommend Lively Mobile.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 21, 2017

    I’m almost 81 and fall frequently. I fell once and dislocated my shoulder and had to have my shoulder replaced. I have some medical concerns that cause me to lose my balance. I tried three different medical alert devices and Lively Mobile is the only one that had reception where I am. The one that I had when I fell and dislocated my shoulder only covered right at the house and I was down at my church when I fell so I needed something that could give me full coverage everywhere. I live on two acres and we’ve got chickens in a barn. And with Lively Mobile, I know that if I would fall out there, I’d be able to reach somebody for help. It gives me the peace of mind knowing that I’ve got help if I need it.

    And their team was awesome. I have accidentally bumped my unit and within seconds, I got a call to check on me and see if I had fallen. Also, I had a defective unit a while back and they immediately replaced it, no questions asked. I’m very pleased with the service and I've recommended it to other people.

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    Verified purchase
    Customer ServiceBilling

    Reviewed June 20, 2017

    I put on my Lively Mobile around my neck when I’m alone and I know that I can push the button and call one of the people that I know. I make yearly payments and they’ve always been nice every time I call Lively Mobile to see if I still have the same numbers to call for people. They say I should call more often. I haven’t had to use it but I feel that they’re there and I’m feeling pretty fortunate at the moment because I haven’t had any mishaps or emergency recently.

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    Customer ServicePunctuality & Speed

    Reviewed June 19, 2017

    I have bought Lively Mobile for my uncle for when I am out of the house. He has it around his neck. He has it with him everywhere. He can go in the bathroom and have the device be submerged in the water because it's water-resistant. We have tested the device and we know it works. Response time is good, it is almost instant. Overall, this device is pretty good. It's definitely better priced than the other product that everyone brags about on television. My cousin has that for my aunt and they're paying three times as much.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 18, 2017

    I have orthostatic hypotension and I fall a lot. So I have a GreatCall monitor just in case. I had a GreatCall before this one, but the alert thing broke. They wanted me to pay for a new one. I didn’t break it, it just broke. So I canceled. Now earlier today, I called them because I can’t find my track phone. I am depending on it. But the lady that I talked to didn’t know anything and when she did find out something about it, she couldn’t answer my questions. I figured, if she couldn’t answer my questions, what’s she going to do when I need help? But other than that, they have been efficient and I have recommended it to friends.

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    Verified purchase

    Reviewed June 17, 2017

    I have dizziness and I tend to fall sometimes. I had a few falls around the house and my doctor and my family decided I needed this medical alert device. So we went to a drugstore and bought the Lively Mobile there and came back home. The Lively Mobile is nice to have around my neck. It makes me feel good and I feel very secured especially when I go off on trips. If I have any problems, I still feel very secure. I also use the Lifeline, which I use around the house especially at night. I can hang it around my neck and sleep with it which I can't do with the Lively Mobile because it's too heavy.

    Nevertheless, it’s a convenient feeling to know I’ve got Lively Mobile around my neck. Right now, I’m just getting ready to go out the door and going to church. I have to drive up 20 miles there and 20 miles back. It’s a good feeling to know that when I’m on the road, and if anything happens, I could push that button. So I do recommend it to friends all the time.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 16, 2017

    I originally got Lively Mobile for my husband who has Parkinson’s and it was one of the cheapest ones I could find. He used it once when he fell and couldn't get up. He was in our garage and I was in another part of the house and couldn't hear him. He used the alert and the Lively Mobile reps got in touch with me so I could go help him. The response time was good.

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    Verified purchase
    Customer Service

    Reviewed June 11, 2017

    My husband wanted to get me the Lively Mobile because he’s afraid of leaving me by myself if he goes camping. I can understand that because we’re seven miles from town. Also, I spent five months in the hospital, I’m on oxygen, and I have two leaky valves. I got the device at Walmart. However, the first one was terrible so they sent me another one. But this second one is back to dislodging.

    When I put my Lively Mobile on, I think about it. It's a little bit heavy, though. I lost a lot of weight and now, I'm so thin. Also, the cord should be a little bit longer. I’m tall and if I have to reach for it, I've to reach quite a ways. I also wish they’d let me know if the device works or not. I called their customer service once about my issues, but they never got back to me. Also, when I spoke with them, I could barely hear them because the volume on the device is so low. Overall, I wouldn’t do Lively again.

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    Lively Mobile2
    Response from Lively Mobile2

    Edna, we are sorry that you are not completely satisfied with your Lively Mobile device and we appreciate your feedback. You mentioned that the lanyard is too short for you. You can use any lanyard with your device or you can carry it in your pocket or whatever way is comfortable for you. The only reason you would be required to use the lanyard provided by GreatCall is if you had the Fall Detection service active. To ensure that your device is working properly, you can press the button for a test call, when you connect with the 5Star Urgent Response agent, please advise that it is a test call. For assistance or if you have any questions, please contact our 100% U.S. based Customer Service, 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Saturday. –GreatCall Operations

    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2017

    I live by myself and I’m 87 and if I fall down, I need some kind of help. I got a medical alert device from Lively Mobile. I’ve seen other ones but it seemed like the Lively device fit me just about right. Most of the time, I take my device with me. The people from Lively called me once and said, “Did you fall?” But I hadn’t done hardly anything. It’s just flopping against my chest a little hard. And I said, “No. But thank you for calling.” One time, I set it down in the charger a little too hard, and the person from Lively said, “Did you fall?” and I said, “No.” It didn’t take them long to call me right back. The only time I’ve had any kind of problem with it was when the red light stayed on for a long time. And I called in about that and they said it needs to be charged more. Everything else works out fine and I recommended it to a lot of people.

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    Verified purchase
    Customer Service

    Reviewed June 6, 2017

    I needed a medical alert device due to my age and because I was living alone. I don't want to fall and nobody's present. Lively Mobile's team set up the device when I got it. However, I don't use it because it's too big. I noticed that Lively has come out with a smaller one, but I called and they wouldn't exchange it. I have to pay to get the smaller one. I wish they could make some sort of exchange when they would come out with something new and better.

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    Lively Mobile2
    Response from Lively Mobile2

    Carolyn, we are sorry to hear that you are not completely satisfied with your GreatCall device and appreciate your feedback. If it is the weight that is an issue, our newest model, the Lively Mobile is 1.41oz, only slightly lighter than your device, which is 1.8oz. It is not required for you to wear your device around your neck, you can carry it in your pocket or any way that is comfortable for you. Please call our Customer Service, 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Saturday, for suggestions or upgrade options.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 5, 2017

    I needed a medical alert device because I had a heart operation. I got two new valves and a pacemaker, and I'm gonna be 88 next month. With Lively Mobile, I feel that I would get help if I needed it. I appreciated having it and I felt safer. I check the device every so often and Lively's team has been helpful. They answer right away and they always say, "Is this an emergency or just checking?"

    However, I didn't like the device hanging around my neck, especially in summer, so I would put it in my pocket instead. Also, I wear more open stuff in the summer and I don't like that the black cord was always showing. It would also be helpful that if something happens at night and all my doors are shut, some of the alerts give a lock box to put on the outside to put a key in.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 3, 2017

    I have one of the original devices from GreatCall, which I upgraded two years ago. It’s blue and it's waterproof but it’s not the Lively. The Lively one’s brand new. I’ve had my device for about six years and I’ve only used it one time when I fell in my kitchen and I busted my tailbone. It hurt and I couldn’t get up but the people from Lively were there very fast. Also, the people on the phone are great and everything was done in like 15 minutes. My device makes me feel safer because I live alone and I’m 10 miles from my kids. And, I’m a klutz so I feel better with it. Unfortunately, I’m unemployed and I’m gonna have to cancel my service. So, I will be calling them to cancel in the near future but not right at this particular moment. I recommend it to everybody I know that lives alone. Everybody can slip and fall in the shower and all kinds of things. So, even young people that live alone should have it.

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    Verified purchase
    Installation & Setup

    Reviewed June 2, 2017

    My mom wants to live by herself so we wanted to get the Lively Mobile device set up in case she were to fall. It was a little complicated getting it set up but it gave us some relief knowing that she has it. She still doesn't wear it in the shower and at night so we still have a problem if she has to get up, but she does wear it during the day.

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    Verified purchase
    Staff

    Reviewed June 1, 2017

    I'm using the Lively Mobile for security and not as a medical device. I’m in a rough neighborhood and I leave for work in the wee hours. And when there’s activity that’s unfamiliar going on, like in the parking lot or in the building near me, I often use it to get to my car peacefully. I have an escort with me that can call 911 if anything happened.

    College women should have Lively Mobile. It’s an awesome thing for security reasons. It should be more widespread because there’s so much insecurity around that it gives peace of mind. I’ve gone hiking by myself with it on and I felt safe. The reps have always been responsive and it's so reassuring to have someone with me when I’m walking by myself. I've recommended Lively Mobile to friends.

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    Verified purchase

    Reviewed May 28, 2017

    I am getting old, I fell a couple of times and was afraid I might fall and my GreatCall Lively gives me a great sense of security. I usually keep it in my pocket but it's comfortable and easy to wear.

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    Verified purchase
    Staff

    Reviewed May 26, 2017

    My mom had a stroke last year so we got her a medical alert device. I looked up a couple of other ones but I like the price and the ease of the equipment of Lively Mobile. The reps were awesome and very polite. My mom wears it all the time just like she would wear a regular necklace. It makes her feel safe and secure.

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    Verified purchase
    Customer Service

    Reviewed May 25, 2017

    I’m 88 and my daughter was concerned that I might fall or anything could happen. So, I got a Medical Alert device from GreatCall. I have no problem wearing it. One time I thought I left it on the bed and the company called me and I wasn’t home. So, they called my daughter, Valerie, trying to get in touch with me. They didn’t all know where I went. I was just a couple of blocks over. So, when she finally caught up with me she said, that the police is going to be over here knocking my door down. She asked where my alert device was, and I said that I left it on the bed. I went looking, but I couldn’t find it.

    An hour later I took my clothes off the washing machine and I found my alert device looking straight up at me. It’s been through all the wash cycles. I reported that I had found it, because the lady kept telling me it was in the house and I said, “Well, I’m everywhere looking and I couldn’t find it.” I asked them whether it’s any good because it was in the washing machine, and she said yes. So, if it gets dirty you can wash it. It lasted until two days ago. Now, I need some repair done, because the string came out of the magnet and it’s no good. So, I’ve been without it for a few days. I tried to push it up in the magnet and it stays for a little while. But after a while, it falls out and I didn’t want it to drop and break.

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    Verified purchase

    Reviewed May 24, 2017

    Since I'm older and I live alone, my children wanted a medical alert device for me so we got Lively Mobile. I haven’t used it though since I haven’t had a need to. I hope it would be a little less expensive because I’m paying $23.95 over a number of years and I’ve never used it.

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    Customer ServicePunctuality & Speed

    Reviewed May 17, 2017

    My children decided to get me this medical alert device. It's my first one and I feel comfortable with it. When I accidentally pushed the button, they were able to respond promptly.

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    Verified purchase

    Reviewed May 16, 2017

    I'm aged, and I might fall or be out some place and need help. So I got Lively Mobile, and I feel more secure having it around my neck. It’s comfortable, and I really like it. It’s also cheaper than other medical alert devices at only $20 a month plus taxes. Right when I got it, our phones and our TV were all out and I wanted to communicate with my son and daughter-in-law to let them know I was okay. So, I used the device, and they called my son and daughter-in-law to let them know I’m all right.

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    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedBilling

    Reviewed May 15, 2017

    My wife had a stroke. She's in assisted living temporarily and so, I'm living alone and I'm also her caregiver. So, I thought it'd be a good idea for me to have something. I had a heart attack about a year and a half ago as well. I had looked at Consumer Reports and there are a lot of devices. But Lively Mobile is one of the few that doesn't require a long-term contract. The no-contract was one of the biggest reasons I chose it and I like the low cost 'cause I just wanted a basic service. It also charges my credit card automatically month-to-month.

    I also wanted something that would work when I left the home and some of them require you to be within range of a base station. And we have a large house. And if the base station was in one room and I was at the other end of the house, I'd never be able to talk loud enough to be heard at the base station. And I wanted one that would work when I left the home. So, I like that this works to a cell network.

    So I've been planning to get Lively Mobile for quite a while and I saw their ad in the AARP magazine that it was available at Wal-Mart. So, I went to Walmart but it wasn't in yet. So, I called the phone number and they sent it out. It wasn't clear that I would get all the little perks that I was supposed to get through Walmart. But the rep agreed I would get one month free service and a free case. And I got all of that a little less than a week later. But it was disappointing in a way that I later found that Price Electronics had it in-stock and it had all the perks, that I could have picked it up that same night 'cause I'm in Price all the time. So, it's a little misleading implying that all these perks were just through Walmart.

    I got it last September but I'm a night owl and I was trying to set it up at 3:00 in the morning and it wouldn't set up. The first time I made a test call, I got a recording that said, "Your call is important to us but all our operators are busy." That didn't sit too well but they came on the line within 10 seconds so I was happy. It worked okay in the end and I realized that a lot of times, websites are doing maintenance in the early hours of the morning and that's when I was trying to set it up. I'm not happy about it but I've come to expect it. So, in the beginning, it was a little rough. But once I got it set up, it's been fine.

    It gives me a feeling of confidence. I always have my cell phone with me. But it would be better to be able to just push a button if anything gets urgent. I use the little pouch clipped on to my belt because I don't want it hanging around my neck. At night, I have the charger right next to the bed and every night when I go to bed, I drop it in to recharge. And it's within arm's reach of the bed. So, if I need it in the night, I could grab it if I had to. And then, I put it on first thing in the morning. Or if I get up during the night, I drop it in my pajama pocket and carry it with me. So, I always have it with me. The only time it doesn't work is where I go to a gym to work out and it's in the basement of the building. And there's no service there. But that's okay. There are people around there.

    And even though it's water-proof, I did set up a little water-proof pouch in the shower. And when I get in the shower, I put it in the pouch and hang it down near the floor. So, if I were to slip in the shower, it would be within arms reach. Not that I expect to have that ever happen but I'm an engineer and I like to figure out the safe way to do things. I'm very happy with the device. I have mentioned it to other people that have asked about it. One of my doctors noticed the little white light flashing and asked what that was. So, I gave him a sales pitch on it.

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    Customer ServiceStaff

    Reviewed May 14, 2017

    My son was here looking through different ads and Lively Mobile was in a magazine. My son was concerned about a lot of things with me. Also, it was discovered that I had an irregular heartbeat and a few things like that, so my son decided I needed Lively Mobile and he did the thinking and research for me. I had the 5Star and I ruined two of them by getting them a little bit wet and I was sorry about that. Then I either wanted to wear it or I got scared to wear it because I thought I'd ruin it again. But this last one that I got is water-proof, so I appreciate that.

    I've had it for three years and just lately, I used it for the first time. I tripped at about 6:30 in the evening. I have two replaced knees and I can't use them to get up, so, I had to sit there until the ER came. I pressed the button and someone came on to speak with me. They were very kind and they were very good at getting hold of my two nieces who live on the street, different homes, and my neighbor could see that it was a button. The ER came almost as soon as anybody. I live in a township and its volunteers were excellent. It was wonderful.

    This is what's puzzling. The directions say to put it on the cradle at night. I got to thinking after I had my little fall. I didn't like not having it at night because what if you can't reach the telephone? So, I just take it about every three days and put it on the cradle, either I'm home and I don't plan to do much of anything, or if somebody's here, or if I'm going away. I don't know for sure whether an hour and half or two of putting it on every night was very safe either. But I'm grateful that I have it.

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    Reviewed May 13, 2017

    One day, I got stuck after falling beside my bed and couldn't use my hands or arms. So, I called my son's friend to come over and haul me up. I wasn't hurt, but I was put out with myself. So, my daughter got me Lively Mobile. I stick it in my bra and put the black thing around my neck when I get up in the morning. The only time I notice it is when it falls out and I realize it’s swaying on my belly. So, I’d have to pull it back up and start all over again, but that’s not a big deal. It’s fine for everyday use, but if I really wanted to get really dressed up, I probably wouldn’t wear it. I’m careful and go slow with everything I do and I very rarely fall, but it's nice to know I have it. I've been pleased with it and it's a nice security blanket that’s well worth whatever my daughter is paying.

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    Reviewed May 12, 2017

    My husband passed away and I live by myself now and I felt, just as a precaution, I should have a medical device. I checked out some of the other providers and a friend of mine at church has a Lively Mobile. It seemed like a really nice unit and she said she bought it at Walmart. So, I went over there and purchased one. It was easy to set up. I just went to the computer, logged in, and put whatever information they needed, and charged the batteries and that's it.

    I've only had the device for three months. I keep it with me all day long. I get up in the morning and I put it in my pocket. You can do just about anything with it, hang it, clip it or put it in your pocket. And then, I put it on the charger as I'm going to bed. And it's a very handy alert button to carry. It's small enough that it doesn't stand out as something you're carrying in your pocket. I haven't had any problems with it and it works beautifully.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 11, 2017

    I live alone and I was afraid of falling. As a precaution, I decided to get a medical alert device. I've got it in my pocket all the time. Sometimes, I put it on my neck but it gets in the way. I really depend on it. When I had a problem, it worked out really well. I became very dizzy and I called in and spoke with their rep. She took care of everything. She called my daughter and the ambulance. She was exceptional and the paramedics were here very quickly.

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    Customer Service

    Reviewed May 10, 2017

    I had a hip replacement in 2013 and a year ago, I was out in the yard and my hip fell out. Fortunately, I had my phone in my pocket because it started to rain before the ambulance got here. That was not a good experience so that led me to Lively Mobile. Frequently, I would take my cellphone out of my pocket to look up a number, add something to a list, and I would get somewhere and I didn't have the phone with me. With the GreatCall, when I get dressed in the morning, it goes in my pocket. I'm very handicapped now which is why I got it and I’ve recommended it to a number of people.

    I feel a lot more secure having it and my family does, too. I live alone and I'm out and about a lot. I can't do a lot of things but I spend a fair amount of time in my yard. And when you don't have any way of reaching somebody, and you live out in the country, it's reassuring to have someone that you can call. I'm happy that I haven't had to use it. But I should test it several places where I don't get cellphone service because cellphone is real iffy where I am.

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    Customer Service

    Reviewed May 9, 2017

    I fell one early morning and I had to call my son to come and help me get up. So then, I got Lively Mobile and it was my first medical alert device. I feel a little more secure knowing that I have it. It is comfortable to wear as well. It has a cord, I put it over my head, and it hangs around under my chest. All in all, I'm very satisfied with it.

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    Reviewed May 8, 2017

    I've had one too many falls and having GreatCall Lively made me feel comfortable that if ever I do fall and can't do anything, the device can alert. I’ve pushed it several times by accident. Usually that happens when I’m trying to do something like bending over to reach a bottle, then it sets off. I'd recommend it because of their services and that's it's reliable.

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    Reviewed May 7, 2017

    Somebody told me about Lively Mobile and told me they got it at Walmart. I went to Walmart and looked at it. Then I read and heard about what it covered and what it did. I travel a lot and it covered the whole United States, not just my house. I had the fall device on it so that if I fell and it was on my neck then they would know where I was at. I live out in the country by myself and there’s no one else here. It doesn’t work in the pocket though. I need to keep it exposed and that’s kind of hard sometimes, particularly with a flashing light on it.

    My experience with Lively Mobile has been okay, but my thing is not working right now. Where it’s white in the middle, it’s keeps coming out red, flashing. It’s been on the charger all night and it’s still doing the same thing. That could be because we’ve had a week of rain and terrible storms. But when I go outside I can't see a red light. But it’s well charged because the green light shows that it’s charged. This is the first time I’ve had any problem with it and I’ve been quite happy. I’d recommended it to many people and three or four had bought it.

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    Customer ServiceStaff

    Reviewed May 6, 2017

    I'm 96 years old, living alone, and I wanted to be able to get someone to the house in case of emergency. I am basically very healthy, but you never know when something will happen where I will need somebody. Should the occasion arise, the medical device is there. After getting the device, I had a fall, but I did not need to get help, call 911, or go to the hospital, and I was able to handle this situation in the house. But I called Lively anyway to be sure that the device was working.

    This incident happened at 3 AM. I pushed the help button and I immediately got a call from the Lively team, so I knew that they were available. They answered within 30 seconds, and that made me feel very secure. I told them that I was just testing the device. I bring it with me all the time. I've been very happy with the service because I can be in touch with 911 without any problem. I live in an area of the city where the residents are all retirees and we have ambulances up and down the street on a regular basis, so I always feel secure.

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    Customer ServiceStaff

    Reviewed May 5, 2017

    My kids said that I needed this device because they didn't want me to fall and be by myself. I live alone and I have fallen a couple of times before I had it. They were concerned about that. I had one that didn't work and can only be used from my house to the mailbox. They wanted something that would go further and take me wherever I go. That was one of the reasons for the GreatCall cause it has the GPS system to it. The only thing is that if I had a longer necklace and if it wasn't black. It doesn't bother me but I've heard comments and that's just something Lively Mobile should think about.

    I was just at a party today and people saw the device with me and they thought of having one too. I told them my son got it for me and I think it was from AARP. I have used it once, but not for myself. I used it for a friend of mine. We were taking her home and she fell. She was in her 90s. Since I cant seem to get 911 because it was dark, I thought this is to see if my Life Alert works. It did work and they helped me. It was wonderful. They did a great job. I talked to them on the phone. I didn't know the exact address of where we were so the man on the phone said he would stay with me until we get helped. He stayed when the police arrived and when the first responders came until the ambulance came then left. I thank them very much for doing that. My friend wasn't hurt seriously, but that's beside the point. We were there to help her and took her to the hospital until she was sent home.

    I wear the device on me all the time. I don't put it in my pocket too much because I'm afraid I might hit the button when I don't need it. It works well. I have no problems with any of it except the fact that I have to take it off at night and put it on the stand beside my bed to charge. The other one I had, I wore all the time even at night and stuff. Once in a while, Lively gets turned off and I have to go on the backside. A lady walks me through it anyway. I have to hold it down for a few seconds and then let it up, do it again and it comes on. Other than that, the whole experience was really great.

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    Reviewed May 4, 2017

    About two years ago, I was in Arizona and I fell out there and then I was up and about. I drove home myself and when I got home, I could barely walk. So, I've had therapy and epidurals and I'm getting around much better. I'd used a cane a lot of times I go out but I can walk any distance. I'm doing better but that doesn't mean I won't fall again. So, that's why my daughter got Lively Mobile for me. She's in Memphis, Tennessee so, she's a day's drive from me. But, I don't use it. I just like to keep my independence as long as I can. I wear it once in a while when I mow. It's a good idea but it's just my attitude about it. It's by my bed at night so I do have it close. Overall, I would recommend it.

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    Staff

    Reviewed May 3, 2017

    My children who live away in different states were concerned about me so they got me a Lively Mobile. I wear it around my neck and it's comfortable. In fact, I don't even realize it's there. And the big thing is some of my friends who have had to use it in different situations have good things to say and I think, "Wow, that's wonderful. I hadn't even thought of using it in that way." This is my first experience of anything like this and so far, it's been good.

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    Reviewed May 2, 2017

    I'm already old. I have not had any fall but since I live alone, this is the concern. So, I needed a medical alert device and my son chose the Lively Mobile. It's around my neck every day, from the time I get up until I go to bed. At night, I put it on the charger. I'm happy I have it, in case I need it. I would also recommend it.

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    Reviewed May 1, 2017

    One of my sisters told me about Lively Mobile. Also, the doctor came up with some story that they told me and wanted me to get one. That's why I got it. I've never had to use it, but I keep it with me all the time except when I go to bed and I put it off. I wear it around my neck and it is comfortable to wear. I'm satisfied with it and I would recommend it to anybody.

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    Customer ServicePunctuality & Speed

    Reviewed April 27, 2017

    I got Lively Mobile two years ago because of my age. I'm 92 now. I wear it around my neck. It's about two inches long and an inch and a half wide. However, it is heavy and it bothers my neck if I wear it too long. If I got a bra on, I stick it in and that relieve some of the weight. I called them once just to see if the device was working okay and they responded quickly. Also, one time I accidentally sat on it and they came right on.

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    Customer Service

    Reviewed April 26, 2017

    I had a hip replacement and my husband is gone part of the day. I didn't feel comfortable being home without anybody to call so I got a medical alert. Lively Mobile seemed the better one among the various ones I read about. I was wearing it daily, but now I'm a little bit more mobile so I wear it if my husband is not in the house. I wear it around my neck because they said that was the way they would know if I fell and I found out that works because I actually dropped it on the floor and it went off so now I know what it's doing. I pushed the button before and it says if it's an actual fall then I can push the button. I also checked into the wrist one and they said that that would not detect the fall and it makes sense that unless it actually would hit something then it wouldn't tell I fell. Overall, I continue to use it and I know that it works and there is a response.

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    Punctuality & Speed

    Reviewed April 25, 2017

    I have problems walking so I decided to get a medical alert device. And now I have Lively Mobile and I feel safe with it. I would like to wear it around my neck but the thing that they sent is too long so I just put it in my pocket. I accidentally pushed the button once, and they responded promptly. I would suggest for people to get one.

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    Customer ServiceMonitoring

    Reviewed April 24, 2017

    I had a stroke and I was living alone and Lively was recommended from the hospital. One time, I tripped and fell so I had to push the button and have somebody come and help me get up. The paramedics and the fire department with all their sirens and lights came over and got me up. The response was very good and it's comforting to have the device. I have it plugged in in a socket and I have a helper at home now so if I ever need it, she can push the button.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed April 23, 2017

    I’m 81 years old and I fell out of bed before and I couldn’t get up. I told my wife to call 911 which she did and I spent about four days in the hospital because they said my platelets were low. We then decided to get a Lively Mobile so we can call for help. I bought it at Walmart and it was good. It was very easy to get and I've had it ever since. I keep it with me all the time. I know it’s there and I don’t have to worry when I’m out in the yard or when I’m away from the house. It’s like having a friend in your pocket. One time I fell to the floor and I couldn’t get up and my wife hit the button, and everything worked out good. The guy came real quick and I’m off to the hospital again for four days. Thank God that they finally have this sort of thing because when you get old, you need something like this. Overall, it's great to have.

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    Sales & Marketing

    Reviewed April 22, 2017

    I'm older and getting not as healthy as I was. I used a different medical alert service before but I switched to Lively Mobile due to the price. I use the device when I go outside but in the house, I don't. I put a shoestring onto it, then pinned it on my waistband in my slacks and then put it in the pocket. But I was dissatisfied with what they sent to where I've lived because what they sent was junk as far as I was concerned. I wanted something elastic or something that would go around my ankle. It's too small and I'm not that big and it didn't work for me. Then around my neck, I cannot stand it. It's so heavy and I have a bad neck. It's awful. If they could send more places to hook on to that thing and if they send us to where it's only got a thing on one end to hook onto just like a big bracelet or stretch band as I'm also allergic to elastic. With all the advertising they do, they could do a lot better.

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    Response from Lively Mobile2

    Margorie, we are sorry that you were not completely satisfied with the carrying options for your GreatCall Lively Mobile device. We do offer a wristband and a clip-on case as well as the lanyard provide and as long as you do not have the Fall Detection Service enabled on your device, you can also carry the device in a pocket or however is most comfortable for you. -GreatCall Operations

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    Punctuality & Speed

    Reviewed April 20, 2017

    I keep my Lively Mobile device with me all the time. A couple of times, I've hit it to make sure it was working. It's doing really well and Lively Mobile comes back at me very quickly. While we don't have reception and I can't use a cellphone, the device works off a satellite. The other one I had would take care of me in the house and a short distance outside. But with Lively, it would give me more distance. I wear it all day then I have it charge at night. However, it seems the battery has been running down quickly. At 10:00 o'clock at night, I can hear it signaling about the battery. Though I charge it overnight by the bedside, I feel that in the future the battery is not going to hold up during the day. Despite this, I'm very satisfied with the device and I would recommend Lively Mobile.

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    Customer ServiceStaff

    Reviewed April 16, 2017

    My mother is getting older and she lives alone. She also has some challenges so we wanted the Lively Mobile for peace of mind. We've had good experience with it, so far. Lively was easy to get. It's nice that it can be used any place. It has the ability to track, for instance, should she wander off and get lost. It has also features that we have not activated that we could. Say she would fall and be unresponsive and not be able to push it, there's some options that we could go with with that. But so far, we haven't found that that was necessary yet. The main thing we got it for was if in any case she fell and needed help. It was because my mother has little trouble with mobility, getting around or getting to the phone.

    She used it one time when her dog got out and needed help getting somebody to help her catch the dog. She got a bit confused and worked up. Instead of taking the time to go to the phone and try to call somebody, she pushed her button and Lively was able to contact me. I was at work and it was in town. So then, I was able to come down and help diffuse the situation. The device seems to fit into her lifestyle pretty well, as long as she's wearing it. But, there were a few times I'd come over and she didn't have it on so I have to search for it. It won't do us a lot of good that way. On the whole, I was very satisfied with Lively Mobile and I have recommended it to a few people.

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    Staff

    Reviewed April 13, 2017

    I had a heart attack and then had another attack of palpitations. My family also encouraged me to get a medical alert device that would be effective outside of the house. I had a device from a local company before going to Lively but back at the time, the devices would only work inside the house. Lively's team has been very courteous and alert. I have the fall unit, but it requires recharging quite often and I would like the charging to last a little longer. Nevertheless, it provides insurance in case I do have a condition or pass out or fall, and I'm very satisfied.

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    Customer ServiceStaff

    Reviewed April 12, 2017

    I got a Lively Mobile because the people who are taking care of me decided that I needed one. I wear the device around my neck and I drop it inside my blouse. It got this little light that flashes in it so if I wear a white blouse, I have to wear something. I have the charger by my bed and I charge it every night. And then in the morning I put it back around my neck. It's right by me so I can reach it if I need to.

    I know the device works because I was coming in the back door one day and I fell back on the concrete floor flat on my back. I hit my head on the cement, but they didn’t break any bones. I didn’t push the device, it just came on when I fell. I was laying there, checking to see if anything was broken and then I heard somebody talking and it was the lady from Lively Mobile. She said, “Are you all right? Do I need to send help?” I said, “No. I'm okay. I just fell, but I haven’t broken anything.” She said, “Oh, is there someone with you?” I said, “I have a next-door neighbor. I'm calling her.” She said, “Well, I'll stay on the line until she gets there.” And then help came and they got me back up and stayed with me until they felt I was okay. The lady stayed on the line and said, “Well, I won't call 911,” and canceled it. I said, “No. Nobody needs to come out. I'm okay.” And I thanked her for calling.

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    Staff

    Reviewed April 7, 2017

    My father-in-law kept on falling so we got him a medical alert device. Lively was the one that was at Wal-Mart and it was handy to get. The team members at Lively has been good. He's fallen a couple of times and they have called. They did an awesome job. He's home alone during the day while we work, so Lively works really good for him.

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    Customer Service

    Reviewed April 5, 2017

    I had been falling a lot, so I needed a medical alert device. I got the Lively Mobile alert device because Home Health told me that I could get it there. I wear the device around my neck, and I don't pay any attention to it. When I get up, I put it on, then I put it in the cradle at night. If the red light flashes, then the batteries need to be charged. One night, the little green light in the middle of the button that's pushed was red, and my son was over here and I asked him to check on it. He said that this was because the signal was low and wasn't picking up. He looked at his phone and his phone had low signal on it, too.

    Since using my alert device, I'm trying to be more careful and take my time in doing things. One night, I took out the alert device and put it in the cradle, but I must have hit it too hard and it went off accidentally. Then I heard the phone ringing and, after a minute or two, the Lively team answered. This startled me because I thought it would take a bigger jar to have them answer. I told them that I was sorry and that I was just putting the device back in the cradle, and they thanked me for calling Lively.

    I have a friend who also has an alert device, but her unit didnt activate when she fell and didn't push the button. I was telling my son about this, and he said that he had to pay extra for the fall detection feature that my alert device was fitted with that allows my unit to automatically be activated in case I fall, without my first having to push the help button. I have recommended Lively to my nephew.

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    Staff

    Reviewed April 2, 2017

    I got a good experience with GreatCall. I’m 84 years old and I live alone so it was a great idea to get a medical alert device. It turned out great because a couple of weeks after that I had to use it. Their rep was excellent. She contacted all the people that she had to. They kept online and they came here. It really worked good.

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    Reviewed April 1, 2017

    I'm prone to falling, so I take Lively with me wherever I go. I wear it around my neck, and it's been fine.

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    Customer ServiceStaff

    Reviewed March 27, 2017

    We go out to walk our dogs in a big open field and it's a good idea to be out somewhere and be able to call someone. I do have Life Alert, but it just enables us to use it in the house and our yard. So that's why I got the Lively Mobile. You can't hold it all the time, but you can put it in your bag or put it somewhere with you when you're going out of your home. Also, it would be so obvious if you had it around your neck, especially when it's a certain social situation.

    At the very beginning when I got Lively Mobile, it was a little tough because I didn't understand a lot of things. I had about two bad episodes. I was getting gas at a station and I had it in my pocket. Then, it accidentally went off and rang GreatCall while I was walking back to my car. A woman told me I need to be more careful and that was rude. But now when I talk to their reps, they're always very polite and they help me out. It worked out good now. They've been nice and very hospitable with everything and I'm well satisfied. It also stays beside my bed because that's where I feel most vulnerable. But now, I also take it to church, sometimes in my pocket. I have the Life Alert but I'm going to let that one go. There is no need having them both.

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    Reviewed March 26, 2017

    I live alone, but my daughter lives nearby. I got a GreatCall device for security and so far, I feel secure. If I feel I need help and I’m alone, I press the button. My device needs to be repaired because the clip at the back flexed and broke off. I’ve made an adjustment and it still hangs around my neck.

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    Customer Service

    Reviewed March 25, 2017

    I feel more secure having Lively Mobile. I wear it around my neck and though it's big and bulky, I manage. However, I have to recharge it at night but I don't know how long does a charge last so I don't know what do I do at night. I tried to call them once but I never did get through. They are too busy. I've tried several times within one week, but I had to wait so long that it just wasn't worth the effort. I just kept holding and I was disappointed in that because I had some questions at that time.

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    Fall Detection

    Reviewed March 24, 2017

    My wife had an open heart surgery and a stroke so we decided to get a medical alert device from Lively. I was fairly confident 'til I found out that the fall detector is a bunch of hogwash. There's nothing to it. I had it on me and I fell and broke an arm or shoulder, and my wife fell a couple of times, too. They didn't do a thing. I almost took another step to get my money back on it because to me, it's just something that they sell but doesn't work. I've spoken to them about this three times. We've also talked to someone from Lively but we get the runaround on that. It was horrible. The fall detector is just a gimmick to get people to spend more money. It was a false sense of security for me 'cause I go back to work thinking if she falls, everything is all right. There were several weeks that I was thinking I had that security but I didn't. I would recommend the button to anybody but the fall detector is not worth two cents.

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    Customer ServiceStaff

    Reviewed March 23, 2017

    I have difficulties in walking and I always have to take help for going to wherever it is needed. I have two - one for home and another one when I go out. I got Lively Mobile and I’m happy because it has helped me at least twice in the last three months. I fell, I called them, and they sent me the person to help me. They’re excellent. When I call for help, I receive it immediately. I feel comfortable at home and outside because of my device. It's very easy to use. I’m happy and very satisfied with Lively Mobile.

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    Punctuality & SpeedStaff

    Reviewed March 22, 2017

    I've had two hips and one knee replaced and I thought I might need a medical alert. I've gotten one, from Lively Mobile, which I wear around my neck and it is comfortable. I have not had to use it so far but we tested it a couple of times, dialing 9-1-1, to make sure everything was okay and everything was okay. Lively Mobile team answered quickly.

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    Customer ServiceStaff

    Reviewed March 21, 2017

    I'm going on 97 and I felt that I needed some protection because my daughter's gone about a week out of the month. I got Lively Mobile and I feel good about it. I've used it a couple of times and they're here pretty fast when I press the button. They ask me questions and I held the door open for them. Then I had my friends in the car and they kind of checked on me. I have that written out and my daughter sent a phone number so it's right there for them to see. The reps were very friendly, very patient and I thanked them and they stayed with me. They took my blood pressure and it was a little high but gradually went down. And so they felt and I felt that I need not go to the hospital.

    I keep my Lively Mobile by my bed and I put it in at night to recharge it then I carry it out in the day and wear it around my neck. It's not heavy but I don't like it dangling so I kind of put it down inside my bra so it kind of holds up. I encouraged my sister in Utah to get one too. She's nine years younger and she was by herself and she laid on the floor for seven hours before she scooted on her tummy to get to the phone. I'm going to write to her today and ask her if she has one yet and I'll recommend the one I have.

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    Customer ServiceSales & Marketing

    Reviewed March 20, 2017

    I live alone and have had some falls. I have degenerative arthritis and spinal stenosis, and it'd be nice to be able to get some help if I need it, so I got a Lively Mobile. Lively Mobile has a big, black thick rope that comes down to my navel and is hard to put around my neck. Now I have a stainless steel chain, but still got the little black rope that goes down. It’s long and irritating. They should have a new one or something that’s better that isn’t going to rub on the neck. I bought two chains but they weren’t good enough. Also, the little clasp changes color and tarnishes. It’s not very attractive. I need something that’s not going to change colors if I’m going to wear it every day. It could be a little lighter too.

    I’ve had my Lively Mobile for only about two or three years yet I see other devices that look smaller and better. It would be nice if it were smaller and didn’t look so masculine. I was looking in a magazine, and I saw this device, and what was sent to me is nothing like what I saw in the advertisement. I told them I expect it to look like that. I don’t want something big and clunky hanging down my neck all the time. I also want it to at least look a little better. I’m a woman and I don’t want it to look like I have a rope around my neck. I want it to look feminine and I was sent something with a rope. Other than that, it’s the most reasonable in terms of fees and it has worked.

    When the Lively Mobile went off, I didn’t recognize what the little sound was. One time, I pushed it accidentally. I fell in the garage and because of my spinal stenosis and two artificial knees, it was hard getting up. I was getting ready to call to just have them call my son as I needed some help in trying to get up, but ended up sitting down behind my trunk and was in a tight position. Sometimes I want to push it just to see if it really works. My son keeps telling me that nobody is going to get in my house. But still, I get nervous that somebody might get in, so it feels good for me to know that I have the Lively Mobile.

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    Customer ServiceStaff

    Reviewed March 19, 2017

    I was alone and I don’t know my neighbors. Also, my son worked in a town an hour away. I have neuropathy, I have a walker and I was afraid that if I fall, I’d be in trouble. One time, my doctor came to cut my toenails, removed something at the bottom of my feet and I was barefoot. He pushed my walker in the middle of the room then he walked out. When I needed to reach for my walker, I couldn't.

    So I called Lively up and asked the lady rep if I could make a call but she said, "No" because I was barefoot and I could fall. She called my daughter but she didn't answer because they did not identify themselves. She called my son in his office an hour away, and he called my son-in-law, but still, nobody was coming. She then called an ambulance from the University of Michigan and they came out. Luckily, the door was still open otherwise, they would have trouble getting in. So now I'm going to find out if we have a clubhouse and I'll get their number so that Lively can call them if something similar happens.

    Another instance is when I was in Ohio, I couldn’t get into my friend’s house. My son got in but we sat in the garage because I couldn’t go up her stairs. I pushed the button on my device and they told us exactly what street we were on. So I proved one thing - all other buttons work only in the house, but mine worked in another state and they knew exactly where I was. The button on the device is easy to push and I found out that I should put it inside my blouse if I am in my room, I was enclosed, or I bend over. I’ve also recommended them to my 88-year old friend in Ohio because when she goes down her basement, she really worries if something happens. So she’s thinking about getting one. Overall, it's been a great experience with Lively.

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    Customer Service

    Reviewed March 18, 2017

    Before using Lively Mobile, we did have another medical alert device but it was one that was in the house and didn’t do me any good. I fell outside and kept pushing the button. They heard it and they did call my daughter. They also called the fire department. I was bleeding pretty bad by the time they got to me. So when I saw Lively on TV, I called and we got this one set up. I called once when I fell in the bathroom early in the morning. There was no light on and my son talked to them. I have a granddaughter who lives about a mile away that’s a PA, we got her, and she was able to get down and help me get back up. I wear my device every day. And that’s exactly why I want it because I’m on the GPS and they know where I am. It's a little heavy but not much. It doesn’t bother me at all and I’m glad I got it. It does the job.

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    Customer ServiceStaff

    Reviewed March 17, 2017

    I need to have a medical alert device because I had a fall a while back. A very good friend of mine got Lively Mobile and I was influenced by her. Then I just bought my iPhone and I also saw their ads in the Sunday section. I had those things together on my mind and I called them. I live in a retired community and it helps others realize I'm doing my best. This is one of the things that I do so that if I fall, I'll have help.

    Their device is something you get very used to and after a while I begin to think if it still works. But when you lay it on the bed a little bit maybe harder than you thought and go to take a shower, there's the alarm. I know it's working. It gives me a lot of peace of mind. Other than to tell them I'm all right, the customer service person assisted me when I had put on backwards so the device doesn't charge. I now recognize a little beep that comes and then I get it turned around and it starts to charge again.

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    Verified purchase

    Reviewed March 16, 2017

    I’ve had Lively Mobile for all these months and I can’t seem to figure out how to get it going. I’ve tried to do what I’m supposed to do and then a voice comes on and says something is enabled, and I don't know what that means. I keep it charged but then I take it off, I lay it down on the desk and it just sits there. I don’t think I’m following the directions properly. Overall it's comforting knowing that I have it and I'd recommend them.

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    Customer ServiceStaff

    Reviewed March 15, 2017

    I had an alarm system through ADT but I found out it was only good for 30 yards from your house, and it would not be any good if I were to be traveling. A friend of mine told me about Lively, and I decided to get it. When I go out, I usually wear the device around my neck, except when I'm at home and it stays in my counter. I go to the mountains a lot and it impressed me that Lively would go that far. They called me one time when my alarm system went off as I was fixing to leave the house. They were very nice and concerned. Lively makes me feel more at ease. Even when I'm at home by myself, all I got to do is pick that up and mash it, and someone talks to me and in turn they call the person that is number one on my list. So I feel very safe with it. And I have recommended Lively time and time again since I've gotten it.

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed March 14, 2017

    I'm 70 years old and I live by myself. I had an attack of atrial fibrillation some time ago and I could've died, and that's the reason I decided to get Lively Mobile. The guy that was advertising it used to be on America's Most Wanted, and I figured if he was the pitchman for Lively Mobile and he was honest, then Lively Mobile would be too. The one that I've got is good anywhere in the United States. I own a property out in Northern Arizona and I usually go out there once a year, and that's another reason that I got this rather than some of those that just work at home.

    I called in last week sometime when I noticed that Lively Mobile has a cellphone service that has the emergency alert button on the cellphone. My two-year agreement with them is about up and I was thinking about getting it. But after I talked to their representative, he told me that with the medical alert and that being the only phone I'd be using, it'd cost $70 a month and I didn't wanna do that, so I'm just gonna keep what I've got. The charger works fine and I haven't had any trouble with it. I charge the device, put it on the charger every night at 10:00 and take it off at 7:00 or 8:00 the next morning. I wear it around my neck all day long in case something should happen that I might need some assistance.

    The one problem I've got is I call and want to talk to a human but it's almost impossible. I don't own a computer so I have to depend on my phone to get through when I wanna talk to somebody, but I can't get through on the phone. Lively Mobile puts me on hold until I finally get frustrated and hang up. Other than that, I haven't had to use their device. I pushed the button one time to make sure it was working okay and it was. They responded almost immediately.

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    Customer ServiceStaff

    Reviewed March 12, 2017

    I'm almost 80 years old and I live by myself so my son felt like it was necessary for me to have a medical alert device. When I put my Lively Mobile on, I keep it on. I have fibromyalgia and it's hard for me to get up and down so I needed it and I feel secure with it. I called about three weeks ago since I was real sick. I knew I couldn't drive, and my kids were all at work so they took me to the hospital. They're great. Everybody that lives alone and is getting up in years needs to have something like Lively Mobile. I had a very successful experience with them.

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    Reviewed March 6, 2017

    My knee went out one time and my husband is hard of hearing and we have separate bedrooms. I was screaming for help and he couldn't hear me but now, I feel more secure with Lively Mobile though I haven't fallen and haven't had to use it at all. What I use it mostly for is at nighttime because my knees would go out on me and be very painful. So I feel much better now because I wear the alert device plus I wear a brace around my knee. I wear it on my wrist and it's very easy to use. It makes me more comfortable.

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    Staff

    Reviewed March 5, 2017

    I purchased Lively Mobile for my dad. He's had it for about a year now and he's used to it. When we got it, he was living pretty much on his own. My nephew is staying there but he wasn't there a whole lot. We felt it was necessary due to his dementia and everything. If he would take a fall or something he needed a way to contact somebody immediately. Now he has since moved into the house with me and my wife. I work second shift, and she works first shift. There's only a couple of hours in between shifts that he's actually by himself. He doesn't need it as much but he still wears it everyday because you never know. It's nice to know that he has that.

    He actually had a medical alert device before but it was one that you couldn't wear outside the house. It had a mobile base and it was restricted. With Lively Mobile, he can go anywhere. It does help him. I'd have to fix it the other day because the rope came out of the clasp. So, I just threw some super glue in there and put it back in. He charges it every night to make sure it's full. I would definitely recommend it.

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    Staff

    Reviewed March 3, 2017

    I wanted a medical alert device because I'm getting old. I switched to Lively because the other one only included my home while Lively is good for away from home. The device is easy to use and their team was great when I called them. It's been a very good experience.

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    Reviewed March 2, 2017

    My sons wanted me to have a medical alert device. I got the Lively Mobile and I feel like I need to put it on when I'm out. It's there that I can rely upon.

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    Verified purchase

    Reviewed March 1, 2017

    I was having some falls, my wife died and I'm by myself so everybody in my family suggested I might need to get a medical alert device. I take the device of Lively with me around the house and when I go to get the paper and the car. It's very easy to use and I really depend on it and I call it my little Bubba.

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    Customer ServiceInstallation & SetupMonitoring

    Reviewed Feb. 28, 2017

    My husband had health issues and a hearing problem and I was concerned about him. I told him to get a medical alert system in case he has an emergency and needs emergency care so he went out and got the Lively Mobile system first. He was using it up to his death. A couple of times, I would walk in the mall with him and it would go off and he couldn't hear it. If he didn't respond, they would send somebody out to him because it was GPS located.

    I also have some knee and weight problem. After my husband passed, I also got my Lively Mobile. When people look at it and ask, I tell them it's my "I've-fallen-and-I-can't-get-up" button. The reps have been good in responding quickly when I accidentally pushed the button and when I tested it. And then they have an additional fee for the monitoring for potential falls. It's 40 bucks a month for me but it's the best $40 a month I can spend plus the cost of the unit. However, setting up the account online with all the information can be complicated. The website isn't easy to manipulate and they ask for medication, the name of my doctor, contact information.

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    Verified purchase

    Reviewed Feb. 27, 2017

    I was having a hard time with balance and the Lively mobile gives me peace of mind and I'm a little less worried. I dropped it once, and they were right on there immediately which was awesome. I recommend it.

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    Reviewed Feb. 26, 2017

    Lively Mobile has been security for me because I live alone. If I ever have a problem because I'm on an age, my medical alert device is there for me. I'm satisfied with it and I recommend it because I only use it when I really have to.

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    Staff

    Reviewed Feb. 24, 2017

    I'm 93 years old so I got a Lively medical alert device and my daughter loves it because it tells her where I am. In the very beginning, I had a problem as the device wasn't holding a charge and their team sent me a different one.

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    Lively Mobile2 Company Information

    Company Name:
    Lively Mobile2
    Company Type:
    Private
    Formerly Named:
    GreatCall
    Address:
    9390 Gateway Drive, Ste. 100
    City:
    Reno
    State/Province:
    NV
    Postal Code:
    89521
    Country:
    United States
    Website:
    shop.lively.com