Amazon.com

I want to share my awful experience with Amazon customer service. Think ten times twice before ordering something from Amazon. So my experience. On Monday (Remembrance Day, Public Holiday) I got an email of “Delivery Attempted”. All day I was at home, there wasn’t any sign of USP delivery attempt. I contacted with Customer service and was convinced that my package was accidentally scanned in wrong location and tomorrow I’ll receive it. Representative said that she contacted with USP (as I understand now, it was false).

Our condo building has repeatedly told Amazon delivery they have to buzz staff who accept the package. Once again, they did not buzz, then emailed me for an access code. Then, this morning two more emails saying packages both were damaged and returned. They will issue a refund. Unacceptable, unacceptable. We have NO problems with FedEx or UPS, ONLY WITH AMAZON. Building manager has repeatedly talked with delivery people. No change in their behavior. We have a building of 85 people. We are FED UP! 85 customers who can't get a delivery person to read instructions at the door, buzz, staff comes and accepts packages. We have 24 hour staff coverage How hard is this to do? PLEASE deal with this issue or we will discontinue using Amazon.

Same old story... A company becomes so big, they stop caring about the people who put them there. I pay over $100/ year for Prime, but they NO LONGER HONOR the terms. I ordered 5 items a week ago and they haven't even shipped yet. The projected date to receive them is almost 3 weeks after the order. I USED PRIME! They are breaking their promise to their customers and everyone is noticing. They better be prepared for the backlash when WalMart and others beat them at their own game. Serves them right if they suffer big losses.

Two day free shipping? Not anymore. Every order I've placed has shown that the expected delivery date on the "free 2 day Prime shipping" is 7 - 10 days. Two days has morphed into more than one week. Even when the purchase is from Amazon rather than its marketplace sellers. It's a total rip off as they're trying to boost their profit margins by not fulfilling their promises. Sounds like they work for the Trump administration.

Please double think before we order items from Amazon. I have ordered a gaming laptop and headset and they cancelled the order and when I went in and try to reorder the same item and found that item price got hiked to 200$. I spent more than hour of time with customer support with no help.

Lately, I have waited and waited for my 2 day shipment to arrive. The "delivery contractors" give excuses that are lies - "had the wrong gate code," "neighbor would not accept," "business was closed," "left at doorstep." I am a business that is open 24/7 365 days a year. There is always someone here. Tracking says the item shipped a week ago, but then, after 2-1/2 hours of "chat" time, customer service admits that the item hasn't shipped. They are a call center trained to use words such as disappointment, frustration, and inconvenience. They also use your 1st name "to build that relationship". Sometimes they will re-send the product and the original arrives several weeks later. Sometimes it does not, making me question if the item was EVER sent.

Amazon double charged my credit card for a purchase I made, and after calling customer service, 888-280-4331, Alexia **. told me it was my credit card company's fault and they needed to reverse the charge. She explained it was a pre-authorization that Amazon always does and the credit card company was suppose to remove it. My credit card company said they never charge us for a pre-authorization but they would be happy to remove the disputed charge. How timely, people are so busy around the holidays, they will probably never notice the extra charge. BEWARE! When I asked to speak to a supervisor at Amazon she refused. And I kept her on the phone while I talked to my credit card company and she still denied any wrongdoing on Amazon's part.

I've been a loyal Amazon customer for almost 20 years. They used to brag about their 'state of the art' distribution facility. I beg to differ. It takes no less than a week just to ship most of my orders. Then I wait the normal shipping time beyond that, so usually two to three weeks to receive my order. In an effort to leave feedback on their website about it, they block the reviews when posted with the item, which I kind of understand. However, the link they provide to leave feedback about shipping takes you to their help system, which is no help at all. Their customer service folks stick to their script, and are rarely able to stray from it. Of course, most of them aren't native English speakers, though I am an English speaker. As of writing this, I will no longer do business with Amazon. I cancelled my Prime membership months ago over this issue, but hoped they would improve after a long discussion with customer service. They did not, so I'm done.

I was stupid enough to buy something from China. 1 month delivery time so I tried to cancel. The company refused my return saying they had "fixed" the problem with shipping but the delivery time was the same. I tried to cancel a 2nd time but was told it was too late they had already shipped. I contacted Amazon and reported the problem. They "reviewed" the request and denied it. No explanation as to why.

We have terrible USPS delivery in 87508. We have complained locally and with USPS national customer service. I spent most of yesterday trying to alert Amazon to the problem. They gave me an email address for my complaint but the message bounced saying the mailbox did not accept messages. In this day of digital communication, they advised me to send a letter! A recent package was left exposed in the rain for 18 hours. It dissolved when I picked it up. The problem is with the USPS but Amazon doesn’t understand that it reflects badly on them. In short, I was stonewalled by Amazon.

I ordered a XL Yoga mat at a cost of $136 and paid 9.99 extra for overnight shipping. I received item on Friday evening after I left for the weekend. When I opened the box on Monday morning after returning, I noticed it was the regular sized yoga mat. I understand things happen, but when I called I was given a grilling on why I didn't report the problem on Friday? I explained I had already left for the weekend by the time it arrived. I was then talked down to because the box it came in was not in good enough shape to be used to ship the item back in the box. All in all I asked to speak to a supervisor twice and at no time was I ever connected to one. What a crappy experience!!!

I ordered a computer desk on 2nd November and the system showed that the ordered product has been sent to my city on 4th November and scheduled delivery on 10th November. The courier company called up to say that it's late today and there is no entry for trucks after 5 pm so they will deliver on next day that is 11th November. 11th November passed and 12th November passed but they couldn't deliver nor they contacted me. Repeated requests to customer support failed to help as they expressed helplessness citing the department that handles furniture is a separate one. The kept arranging call back which again failed to do any help. They said they can't tell for sure when the courier company will actually deliver. I am still waiting and feel cheated and scammed. Worst experience. Stay away and stay safe.

I have ordered a mobile in Amazon India and it was not been delivered for such a 2 weeks time and when I ask compensation for waiting of this much time they said no compensation option with them and making fun with our requests - it’s so irritating to hear their response. No solutions provided by support yet. Don’t buy any product from them, they are worthless to be a consumer.

On a Saturday afternoon, We had a random car with 2 random people come up to the door & hand me my Amazon order. It was not sealed or taped shut at all. Anyone could have looked inside the package, added or removed anything in it. Very sketchy & unprofessional!!

I have been a Amazon customer ever since they very first started business. I have never had any kind of issues with anything. And off I just so happened to the issue was resolved right away. As of right now unfortunately I own a Kindle Fire and enjoy playing a lot of their games. When I first started playing them I never really had the thought of making any kind of in-app purchases. I would practice the game first before I even bothered to make the in-app purchase. I would always keep a prepaid debit card on file, never my actual bank card or credit card and thank God I didn't. Because you will get ripped off regardless how the transaction was made.

Prime membership no refund at all! I paid 1 year prime membership. After couple month I decided cancel it but they paid me zero refund! Amazon scams and theft! They explain me if I make more than 4 order I used all my benefits. My opinion membership cancellation must be depend of time but not by benefits!

Amazon doesn’t take its customers seriously. This is supposed to be my wedding ring. Was supposed to arrive no later than November 9th, Amazon tracking said it would be here November 8th by 8pm. Then all of a sudden it was delayed until the 14th. 9 days after ordering the product, IT HASNT EVEN BEEN SHIPPED. I have no tracking information. Customer service was of no help because even they say it hasn’t been shipped. And instead of finding the item and rush shipping it like they should, I’m supposed to wait until November 14th to see if it even shows up. I’m supposed to get married in less than a month, and Amazon is ruining the whole process. I stopped using Amazon a long time ago because of this issue and after 5 years, nothing has changed. Will never use Amazon again. Worst company I’ve ever had experience with, hands down.

I've been an Amazon Prime member for several years. I've placed one or two orders per month for most of that time. My Prime items have always arrived in two days. I recently placed an order with nothing but Prime items. As in the past. I was expecting it in two days. When it didn't arrive, I checked the website only to find it hasn't even shipped yet. It showed that they don't expect delivery for another four to nine days. I went on chat to ask about my order. They explained that two day shipping means two days from whenever they get around to shipping it. When I questioned it, I was told that was always the policy. I explained I'd never had to wait more than two days for any of my previous orders, but they couldn't come up with an explanation. I canceled Prime. The main reason I was paying for it was the free two day shipping. Prime no longer has a value to me.

Cobra compressor bought on 15/5/2018 and it went on fire over faulty overload switch. The seller would not take the item back and Amazon would not cover it with guarantee because I could not send it back.

I have been an Amazon customer pretty much as long as they existed and a Prime member for about a decade now. I am currently in the process of shutting down my account. Between the nightmares I've heard about how they treat their employees and their invasions of privacy, I was already starting to decrease purchases. Then I started to notice how many crappy 3rd sellers they had (quite a few from China that are important in products that are unsafe). Then it was very clear their reviews are mostly fake, and they do very little to regulate that. I had to use a third party website to scan reviews each time to get an honest idea if they were legit.

I've been a Prime customer without issue for years, but things have gotten progressively worse in the past few months. I placed an order on Tuesday, November 6th, and the FREE 2 DAY SHIPPING had the items arriving on Thursday, the 15th. I fully understand the 2 days only applies to when the item is shipped, this never used to be an issue either, but 7 business days is unacceptable for an item that is in stock. So I chatted with a customer service agent or 3, they seem to randomly disconnect when they can't respond to your question with something directly from their script. One told me it was a "rare occurrence" that an item could be out of stock to my zip code. When I mentioned it was 6 items and 6 "rare occurrences" in one order seemed a bit strange, they disconnected. The final one promised he'd update my shipping to the fastest speed.

I had a chat with their representative. I was frustrated but polite. I was talking about some problems I've been facing with Amazon package deliveries. I was complaining that the service I was provided was not a "Prime service." Suddenly, the representative called Joyce took things personally. "It's not ME who delays the packages, you should vent to Jeff [Bezos]" and generally being rude and passive-aggressive. A horrible experience.

2 day shipping no longer true. Every Prime item I used to see had free 2 day delivery. Now everything, including prime items, shows up with about 10 days delivery. What's the point of paying for Prime? Tried to use chat to explain the issue, that was a complete waste of time. Not going to renew my membership if this continues.

I have spoken with several Amazon reps about that company's refusal to grant discounts to disabled veterans and they just say "they are not available." I told that such a policy shows Amazon to be greedy and unpatriotic, but they do not care. We will do our shopping at companies which do give that discount, like Walmart and Home Depot and others.

I saw an ad on my phone the other day for these Netgear EX2700 wi-fi extenders for 18.99. So I went and ordered one. ON MY PHONE I get the confirmation email and see that I was charged 25 bucks NOT the advertised 18.99. Okay what the heck. Burnt by Amazon once again... So I got to try to connect the thing. The Router light does not light and the device light does not light. I go to page ten of the manual. Page ten of the manual says go online to **. So I tried. The website link is broken.

I have placed several orders in the past 2 years (upwards of $2k+) and nearly every order I placed had been delivered 2 days after I ordered. In this past week or 2, ALL orders I place and request 2 day shipping (which I PAY a subscription for) are showing 1 and a half weeks to 2 weeks expected delivery date. This is not how Prime has worked the past two years. Their customer service reps in offshore consolidated call centers are telling me that the items are not in a local warehouse and that they have not changed their shipping at all and 2 day shipping means that the item will arrive 2 days AFTER it ships (which apparently is how the extra week and a half come in-- allowing the time to ship it-- so I can receive it 2 days after it ships...). This is BAD business and I am hoping that more customers catch onto what Amazon is doing. This is repulsive for a multi billion dollar company to switch up their shipping model and blatantly lie to customers.

For two orders in a row now, the tracking info was a pack of lies. The first order said, "Delivered, package left in mailroom." This is a house--I don't have a mailroom. There was no delivery. For the second order, it said, "Delivered, left with Hector," Who the heck is Hector? The next day, I walked around the area and found my package at a neighbor's house. I'd appreciate it if Amazon would simply say "we're running late" rather than lie and say "delivered."

I purchased a gas tank for my car. It supposedly was delivered 3 days later. I did not receive it. After repeated emails the seller claimed a mistake was made and I wouldn't get it for 3 weeks. It was an in-stock item. When it finally came, it was wrong. Upon initiating a return request, I was told it was through a third party seller so return shipping was not covered. It would cost me $150 to return a $189 item. Why bother. Amazon did not stand behind me even when the item was the wrong part. Hardly fair! To make matters worse, the seller is still on Amazon. I guess it is ok to cheat people. Amazon will not defend purchasers. Beware if something goes wrong. Money is more important to them. Not customer satisfaction.

I have spent over $80,000 year at Amazon as my primary company for business purchases but all that will stop now. They are useless for customer service and the one time I reached a live person to help solve a problem, Temecia kept me on hold for 30 minutes and then woke me up on a Saturday, calling repeatedly at 5:56 AM to "talk about follow up". I would rather pay extra and shop local stores, no more Amazon for me! Everything I buy at Amazon, I can buy local.

Placed an order on 11/1 Using Prime and only purchasing items with 2 day delivery. Turns out it is actually 2 orders, Promised delivery date for orders was 11/3. 1 Item of the 4 ordered is shipped and tracking is given and accurate, Item is delivered on time. The other 3 items were the second order, Friday the second, the order was allegedly sent to the courier. The third passes, no updates on the order's progress. On Sunday the fourth, I got 2 updates one time stamped at 6:00 PM Saturday the other at 8 PM Saturday that the order was delayed. Order now to be delivered Nov 4 to 6. Monday the Fifth arrives updated to being delivered tomorrow. But tracking indicates nothing has changed. Tuesday the 6th arrives no new information.