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Attempted to order from Amazon a Dog Seat Cover, Car Seat Covers for Pets, Pet Seat Cover, Dog Hammock for Back Seat, Scratch Proof Nonslip Durable Heavy Duty Dog Seat Covers for Cars, Trucks and SUVs by KQRNS... Stated eliglble for free shipping with orders over 25.00. of shipping for 5.99. I had over 25.00 purchases but checkout stated 8.99 shipping. No free shipping. Attempted to contact Amazon by their site and phone and got offers. Never could get to a contact person. I wanted to know why false claims with orders. You cannot contact them to get the reasons for false advertising on their claims for shipping. I think it is time to go to another place to do business.
For the past 2 years I have gotten my packages delivered almost weekly with no issues. I don't know if they've hired some crappy new drivers or what BUT today has been freaking terrible. I've been hung up on 3 times by their customer service reps. I have no package I keep receiving a message that it was undeliverable yet I'm at home and have been since they "attempted" the delivery. I NEEDED my package today which is why I chose SAME DAY SHIPPING!!! All they tell me is that they can see that the driver is still in the area but they don't have a contact number for him so they'll leave a note on the account and "hope" he sees it to bring me my package. Yeah I'm not happy, not even close to being happy about this. I'll be requesting a refund and cancel like Prime Membership.
I have been a Prime member for about 6 years now, and spend upwards of $5,000 a year with the service, mainly due to the isolated area of the country where I live. I can survive with the false claims of 2 day shipping, it's better than driving 100 miles to a department store for what I need. And, honestly, have rarely had a problem. But then I go to review some products and was promptly informed that I was suspected of receiving free products and gift cards from sellers for good reviews. I asked them for proof, was completely ignored, and TOLD that I would be ignored and that their decision was final. I will not renew my Prime membership, and only order more products if it's an emergency. I will happily give my business to others who will appreciate me and not treat me like a criminal. I've also realized after some research that I'm not the only one experiencing this problem. SHAME ON YOU Amazon.
Unfortunately their service has been declining as of late. I have had two orders "lost" on the way to USPS in the last three weeks, and one a refund that cannot be issued yet because of "technical issues". I have been a PRIME customer for a while now, and I understand Amazon probably has a lot more customers than before, but that doesn't explain this huge drop-off in service.
I've been getting a recurring $0.13 (USD) charge every month on my AMEX. I have no idea what it's for. I thought it was fraud but AMEX suggested I call AMAZON first and inquire. After wasting who knows how long and getting passed around all the agent could tell me was to dispute the charge with AMEX. The agent in Customer Service couldn't tell me what the charge was for but that it was in fact being charged by AMAZON. How can they not tell you what the charge is for? $0.13?? Really. I wonder how many others are getting erroneous charges.
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I have had countless seamless shopping experiences through Amazon. My husband is a Prime Member, there have been a couple of times where an item was listed as Prime; clearly was not. MOST transactions are smooth sailing; item as described. I recently had the displeasure of dealing with May on Live Chat; she was not fluent in English. After previous communications with other reps as to whether was in stock or not... 'May' must have directed sender to request to return. So Item which was being discontinued I will never get. The item was on the UPS scheduled for delivery and it was sent back; Amazon was unable to direct UPS to deliver. It was a total Laurel and Hardy "Who's on First" routine. Other than this horrible transaction all others, there have been many, have been great. I would recommend Amazon, not that I need to. Their business is booming.
I had always given Amazon good reviews in the past, but for the past year and a half I have had multiple problems with not receiving packages. Yesterday was the last for me. The problem is with their local couriers and I must have the worst one always delivering my packages. Or should I say misdelivering because they will indicate it was delivered when no attempt was made to deliver because the package is just not there.
Since early 2017, and living at two different places, my deliveries usually do not happen. The app that tracks deliveries will often show it as delivered then I find no evidence of delivery. Many other times it will show that "customer refused delivery." How can I refuse a delivery when they make no effort to knock on my door or make any contact. You can't refuse what never arrives.
I think this incompetent delivery person is stealing our packages and reselling them because in my case most of the products I order from Amazon never show up. I have decided as of yesterday I am an ex-Amazon customer and I have been using them only a few years after they opened. I have wasted so much time in chat sessions with Amazon employees who give the same generic scripted responses that never resolve anything. This inconvenience is not only irritating, but requires too much time trying to fix the problem then having to reorder at a higher cost from another source. Some sources don't have the same items available since Amazon seems to be the major source for everything.
Other times when an order is delivered it is left on the doorstep of a neighbor or given to someone in my building who never gives it to me. Fortunately Amazon has a three-day window that if an item never shows up they will replace it. Several times I was getting the message I refused it so I cancelled the order so I would not be charged for something that was never delivered. I have had so many discussions with Amazon, some in chat, of items not being delivered and there is a problem in my area. Each time I get the same canned responses that they will look into it then nothing ever happens. Yesterday was the last time for me.
The Amazon rep was very eager to help, but her responses were similar to previous ones so I'm not optimistic this problem will be fixed. Eighteen months of the same problem and no resolution equals they don't care as long as the money keeps rolling in. Apparently one lost and long-term customer equals nothing to them even though I have spent over one thousand dollars in the past few months.
Amazon's courier service should be abolished especially where I live. I have told them many times to not use their courier service for my deliveries because in most cases I will never see them or they will end up in some odd location. The front door of my apartment building stays unlocked, but no attempt is ever made to go inside to leave the package. If they do arrive, many times it will be left on the sidewalk out front or on somebody else's porch or mailbox. The only reliable delivery service from Amazon is electronically where no courier is involved. I'm assured I will receive an electronic purchase like Amazon Music or Video.
Right now I am giving them one last chance even though this is probably the third chance I have been asked to give by Amazon reps. I have one more order pending which they say they will pay close attention to the delivery to make sure I receive it. I don't know what is going on with the two I didn't receive yesterday since the last response I received was it would still arrive then it didn't. I have no faith in anything an Amazon employee tells me because of prior experience.
I have since sent an email to two different places at Amazon that includes more extensive complaints about non-deliveries and the frequency. This isn't just one or two incidents. It is many and the same pattern especially when GPS was used to show that the courier was avoiding my location. Since I mentioned this in a previous chat with Amazon they have since removed that ability at least for me. They also only randomly include photos of where the package was left. This was very useful, but it didn't happen yesterday because I know this person never showed up.
I have several Order Numbers, but it looks like I can only provide one even though the two non-deliveries of yesterday have two different numbers since one is from a reseller. I listed the one from Amazon since they said they have no control over resellers and this one is of a higher amount than the other. However I have included a PDF for both orders since neither were delivered.
One more thing. In previous experiences speaking with Amazon I was told many times this problem would be resolved. There has been no proof of effort on Amazon's part to resolve anything then or now. Experience has proven that so I give no credence to anything I am told by them which is why I will never order from them again. I would rather do without than go through this every time.
I purchased a college textbook from Amazon in March of 2018 for a class listed as new for 191.00. I am a Prime member and received the book in a few days. When I opened the package, the book was filled with worn pages and stains on the pages. Do not trust Amazon for new merchandise for their clients who supply these products lie about the condition and have no check in place. Now think about clothing and other items they claim are in new condition. NOT TO BE TRUSTED!!!
I am a "Prime" member at Amazon (I pay for the membership). My permanent delivery address with Amazon includes REAR PORCH (in all caps) yet their private delivery people continue to leave packages on my front porch within a few feet of the sidewalk. The 2 "latest" mis-deliveries were March 15, 2018 and March 7, 2018. I've chatted, emailed, and spoken by telephone to Amazon Logistics representatives and repeatedly they assure me that AMZL management problems will be corrected. To no avail. I have even emailed the CEO of Amazon to complain about their delivery service but nothing gets corrected.
Since I had a stroke, and finally was well enough to resume spending two hours a week doing seller, packaging and product reviews, Amazon has blocked me from reviewing orders. All I can figure is that my reviews are more caustic now; they allow "I don't like this doll, it is junk" reviews, but I am blocked. Amazon says "your relationship to this seller... Blah, blah, blah. (I have no relationship to anyone selling on Amazon.) Thanks Amazon; I was spending way too much time helping your business.
I made a purchase in January for about 2000 dollars on a new Chase interest free credit card and about 500 dollars cash back on my first big purchase with Amazon and Chase. Chase and Amazon put the charge on my old Chase card even though I used the new card so they wouldn't have to give me the 500 cash back and so they could charge me 15 percent interest per month. I called them several times trying to get them to put my purchase on my new interest free card the way I intended and they refused and were extremely rude about blaming me for everything. Then I borrowed money last month to pay off my balance with them last month to the penny to avoid interest and because they're a bunch of filthy liars.
Today a bill came for about 20 dollars interest. When I called and tried to get them to reverse the charges, they refused again and said it was for interest from Jan. to Feb. which they told me last month wasn't being charged. Amazon and Chase are the biggest bunch of crooks and thieves I've ever dealt with. They have really upset me big time and I can't advise everyone enough not to fall for their costly traps. I will never do business with them again and burned my cards. I hope all the bad things in this world happens to them and them only. I hate you Amazon and Chase and can't wait to see you go bankrupt.
Have been an Amazon Prime customer for many years and used to love browsing the pages on Amazon when it only offered books. Due to their continually expanding department varieties and obvious desire to cash in on all possible sources of revenue from ad placement on their site, though, I have watched the ease of use in shopping the pages for customers continue to decline over the years due to the relentless clutter and unrelated "noise" that completely covers every inch of screen!
I use to think the other big courier they use, which rarely they still do was bad, but Amazon Flex is a joke at our expense. Amazon should give you the option of choosing the courier. I do with this other company I purchase cutting vinyl from, so why can't they? I give credit to their support by sending replacements, but this should not have to be.
I had asked Amazon for a licensed computer service on January 21, 2018, and I was assured that they would only be sending me a licensed computer technician that was fully qualified and background checked on their history of satisfied customers and they again had 100 percent guaranteed they were only sending me a qualified licensed computer technician to do the two different things I needed done for my computer which was brand new in 2014, since I had recently upgraded to a HP Pavilion Elite pc with 8gb rams and one terabytes of space. And I wanted to connect my book external hard drive which I had spent 300 dollars for and have my computer system looked at for it reading “not connecting to the internet”, even though it was through a brand new speedy cable modem!
We had been told to expect the person Amazon chose to be at my house on January 25, 2018! Which I asked for his name, business company’s name as well as he was coming into my neighborhood and it's a private gated community and we have guards who always ask for proof of identification with a photo ID usually a driving license to scan to provide proof of identification and gain access into my neighborhood! Which we have video tapes of every one who enters our neighborhood also! He was asked for this type of photo identification and he was driving himself and he did not have any legal documents or a driver license either. He only had an Amazon ID card. No photo identification and only his first name of Aleksaer.
He came to our home, we asked him about his computer services and he assured us he had them! I then informed him not to break my new computer system I just had bought because of Windows going to 7/8 and I am on Windows 10! After 2 and a half hours of disconnecting all of the computer’s plugs, and he then tried to get my book external hard drive to run which he would not read the directions as I realized he could not read English and he was in there for about 5 minutes as I left my home office to get my husband to ask him to leave as he could not get my computer to even turn back on! He asked to go outside to smoke a cigarette and he then came back inside and we asked him to leave.
He finally told us he was here in this country in Florida on a temporary one year visa! He told us himself that he did not have any type of legal documents or a social security number or a legal Green Card. He said he had nothing else to offer as legally working with Amazon in-home services which we asked him about his Amazon ID card, which he said the friend he was sleeping on his couch and a bunch of these buddies filled out Amazon paperwork and then he was sent the Amazon ID card and given my personal information which is unlisted in all phone books! He asked us for 20 dollars for gas money to get back home to his friend's couch!
I had to call Amazon supervisors who had gained illegally my personal Amazon account and they changed my order history to show the in-home computer services as cancelled and then told me I was no longer qualified for the Amazon happiness guarantee either! I have been told by 3 Amazon supervisors who have been given my personal information that this event did not happen and I would have to have another Amazon computer technician sent to me on my own expense for any further repairs! Which with what I had just been through with Amazon’s complete fraudulent business activity and for getting into my personal Amazon account and changed my order history to show that the person was cancelled and my computer did not have any of the issues now. That was before the Amazon person was sent to my home!
They would not give me the company name or where they were supposed to be located! As I told Amazon about what we were told by this person sent to us by Amazon and we got our own really professional licensed computer technician and he did the needed repairs at the price of $1,550.00. Now I have all of my entire horrific experience documented for all of the supervisors of Amazon to give me the happiness guarantee of meeting all of the very important specific information and the business that is to be in my home and be able to legally work in this way on my personal computer.
And know that I have all the information that they sent an illegal person who is not legally qualified to even be allowed to work with anyone much less Amazon for this matter and have Amazon supervisors illegal activities change the entire horrific experience by being able to gain illegal access into my personal Amazon account and change the order history to show the in-home computer services were canceled.
I am not able to legally receive the happiness guarantee of now fixing the original situation and now the damages included and documented by the legal company that we hired to finish the repairs that Amazon’s illegal services have done to my computer! I am not even getting my 20 dollars back that he asked for to have enough gas to drive back to his friend's house and they will not even receive any of my invoices or my documents regarding this fraudulent business of Amazon’s supervisors who are responsible for going into my personal Amazon account and changed the entire facts about this horrific situation that did happen to me on January 25, 2018!
I've been an Amazon customer for years, placing an order every other month if not every month. I recently made a frequent orders of a series of orders with no problems until I placed an order of three items on the 10th of March totaling $19.77 for the first two and $13.56 for the third, which was posted the next day. Am happy to say that, I am signed up for alerts to my phone of every transactions to my bank account. And I'm also glad that I use a prepaid card which I use only to deposit an amount that I immediately intent to spend by online purchases. That being said, I was alerted two days later on the 13th of March, of a duplicate of the $19.77 which drew my account to overdraw by $5. There was also an attempt to duplicate the $13.56 but was declined because of insufficient funds.
I believe this happens to Amazon customers who make a frequent purchase orders. They assume that the frequent orders is the right time to ripe off of lazy customers who don't monitor their bank statements. I immediately called Amazon and the rep gave a lousy explanation of the duplicate charges saying that my bank put a hold on the charge on the 11th and posted on the 13th. Let me tell you, the first charges of $19.77 and $13.56 was posted, obviously deducted from my monitored balance. I caught them in the act of trying to deceive off of me of a duplicate.
They returned the duplicate back into my account before I could even have the chance of demanding my money back. Basically, the thief returned the money faster than when he snatched it and ran off...that's the behavior of a redhanded thief. I recommend innocent customers of merchants, to make a separate prepaid card only for purchases online and to deposit an amount needed for that purchase. Because a thief is not only a broke and poor guy, a thief is also a rich and greedy guy. Talk about a rich guy stealing from the poor...wow!
I find that Amazon isn't a perfect site, but is so easy to use that I almost always go to it first. Amazon and their affiliated company audible are examples of how other sites should function if they are desirous of generating and easing the purchase. I don't think that their products are any better than others. I am annoyed at the really difficult usages of several major airlines, for example, and would invite them to utilize whomever plans out Amazon's public face. The only thing I do not like, and for which I downrated them one point, is that they make it difficult to get a human being to speak with, and that is first and foremost on my list of useful items on a website.
I was a Prime member with Amazon since 2011. That all changed when I purchased their Amazon Fire Stick streaming device. During installation of the device I had some issues which resulted in me getting an email message saying Welcome to Amazon Prime. (As if I was a new member signing up) I called customer service to resolve this which resulted in the technician completely removing me from the shared household prime account. When I called them back to tell them they completely removed me from my Prime account and asked them to fix it, they told me that they could not fix it because the limit is only 2 people per household. When I told them that the new rule started in 2015 and I was already grandfathered in 2011, they said they did not have the ability to fix the mistake of their technician, and I would need to sign up for a brand new prime membership separately from my family. Talking to a supervisor was no help at all. Beware.
I had some items shipped to me at Christmas time. All went well, I was impressed with the products I received, the quality of the items, the follow up of the companies that shipped the items and the speed at which I received my shipment.
I am a Prime member of Amazon since 2005, and never ever experienced any major problem on this website before. However, since 2018 I noticed (and I am not the only one) that, not only their paid Prime "2 days guarantee" shipping is often off by a week in the best cases, but also (and that's the more annoying part) that 99% of my, and our household order, arrives very poorly packed and damaged. Most of the time they send everything in the same big box, no matter the items’ weight difference, and thus without any protection whatsoever, so everything shift inside the box during transit, having the big items crushes the smaller ones. But then for some unknown reason, they now started the increase of use of bubble envelopes, which offers little to none protection at all, especially on fragile items.
I have contacted Amazon representative MANY times by chat (and always kept the log at the end) since the beginning of 2018 to complain about this issue. Some assured me it will never happen again, while some other were a little bit more honest about the issue: "Jeffin: Frank, I see that the agent have escalated this issue to the shipping department with the packaging feedback. But to tell you the truth, we are unable to specifically remove a particular options from the packaging. I will explain the details. As you mentioned due to the bubble wrap the issue happened. And you requested to avoid such usage of bubble wrap for your future order delivery. And we took the feedback and forwarded to our shipping department. The thing is that we cannot give a guarantee that the shipping department avoid the usage of the bubble wrap as it totally depends on them.
"Jeffin: So we cannot specifically avoid the usage of the bubble wrap. Frank **: So you are actually telling me that I will keep receiving damaged items packed in bubble envelopes ?... Jeffin: I'm sorry for the wrong information you might got from the previous agent." So here we are, March 2018 contacting again another Amazon representative because I received my order of French cookies and computer memory sent all crushed in a bubble envelope. Really sad to see that a promising and multi-billion company such as Amazon does not know (or care) any more about how to pack an item properly for their customers.
I have opened a seller account more than 1 year ago on Amazon.co.uk. After 3 months my account has been suspended. I have sold products in this 3 months. I sold items on the UK, Italian, France, Spanish and Germanian market. Now, my account shows the same, after more than 1 year, like 'Amazon suspended the seller account, and so on'. It's alright, but I have got £350 amount, what I didn't get still into my bank account. More than 1 year they use my money, not transferring it to my bank account still. How long do I have to wait for this? I don't think so, it is a fair game. If I can't use this account as a seller, I can understand. But they just holding back my money for more than 1 year. And now, I don't know when can I receive this amount.
I am a legit buyer of Amazon products. When I write a negative review, it is filtered out by the editor. In my case, a "rust resistant" product was rusting within 13 months. I reported the rusting and Amazon would not permit the report. This is unfair to consumers and people should put a stop to it.
I purchased some cocoa powder for a recipe and the Amazon website had great photos, detailed description, customer reviews and a great price that I could free shipping by adding items. Showed up on time nicely packaged and exactly as described.
When Amazon makes deliveries to my apartment building, on weekends, when the office is actually open to select deliveries, Amazon delivery people are leaving packages in the mail room where anyone in this large apartment building can walk off with people's packages. I have actually lost items I've purchased from Amazon because they do this. I have called them several times about this. It seems time goes by and they stop doing this and then I see a ton of packages left unattended in our mail room when the office for the complex was open, 10 to 5 on weekends. They also messed up a credit for a returned item. Instead of crediting it back to the credit card it was purchased from, my mother's, they issued me a gift card and I was told it would go back to the credit card it was purchased from. They were unable to fix it.
What the hell is wrong with our society when the richest company in the world that BOASTS about being so large and powerful cant even fix an email issue over the phone!! Or the fact that we know the person on the other end is in India!! Learn English at least!!! And why have a customer service line that takes calls to set up customer service help tickets!!! Don't you think if you had the qualified person answering the phone from the start we wouldn't be having these issues!! Then they lock your account so NO ONE can access it -- not you! Not even customer service!!! WTF! DUMB! Amazon has been double dipping my credit card purchases and it takes an act of God to get anywhere!! STAY THE HECK AWAY FROM THIS!! Don't put anything on 'auto bill' with them cause you'll be fighting ghosts for months!! HORRIBLE!
Sorry in advance that this post is so long but I just wanted to explain the complete story of what happened regarding my Amazon account. ‘Amazon Customer Service’ is horrendous. A person illegally accessed my account and fraudulently used my account to place orders. I spoke to three customer service agents including a supervisor trying to get some information regarding my account and all of them lacked a good understanding of English and did not help me in any way. Today I reached the end of my patience and just closed my Amazon account and will never use Amazon again because I cannot spend my money with a company who has shown complete disregard to me (as their customer) when such a serious matter occurred with my account.
I received an email on 24th February 2018 from (deleted as I can't include email addresses in this post) and the email included the following: "We believe that an unauthorized party may have accessed your account. To protect your information, we have: Disabled the password to your account, Reversed any changes made by this party, Canceled any pending orders.” I believed this email was a scam email because it did not include my name and one of the main indicators of scam emails is that your name is not included in the email.
On 24th February 2018 I also received multiple emails from the following email addresses (deleted as I can't include email addresses in this post) which stated that I had placed the following orders: 1) Amazon Prime for $99. 2) Lamicall VC-S-US-B Cellphone Holder for $12.13. 3) 2 App Store and iTunes Gift Cards for $116. I was concerned because these emails included my name and address. I called ‘Amazon Customer Service’ on 24th February 2018 regarding these emails and I spoke to 3 different amazon customer service agents (including a supervisor) and every one of them gave horrendous customer service and did not help in me in any way. I have summarized the calls below:
Amazon Customer Service Agent 1 – I explained to the agent that I had received the emails that were apparently from Amazon and I was concerned because someone appeared to have accessed and used my account to conduct fraudulent transactions on my account. I had to explain several times because the agent did not seem to understand me even though I was speaking clear English and I do not have an accent. I gave him the email addresses that the emails were sent from (deleted as I can't include email addresses in this post) and asked him if those were genuine Amazon addresses and he said, "No they are not". (THEY ARE GENUINE). He looked at my account and said it was fine and the emails were most likely scam emails.
I explained again that the order emails contained my name and address. The agent then asked me for one of the order numbers which I gave and he said he would need to call through to a different department. I was put on hold and after a short while another agent came on the line and said that her colleague had informed her that I had an ‘Amazon Prime’ membership that I needed to discuss. I was completely shocked because the prior agent had just transferred me through to another agent and the reason he gave for transferring me was completely wrong. It appeared to me that the prior agent did not want to help me and just transferred me to another agent.
Amazon Customer Service Agent 2 – I explained to this new agent what I had originally called for and she and I both agreed that the prior agent should not have transferred me to her. Like the prior agent, I had to explain to the new agent several times the serious issues I had experienced even though I was speaking clear English and I do not have an accent. I was very frustrated at this point in the call. I asked her about the ‘Amazon Prime’ order that was fraudulently done on my account and she said that the membership was free for a month and only after a month would payment be taken. I could not believe what she was saying. I stated to her that the membership should have been completely disabled on my account because Amazon know that it was ordered fraudulently.
I said to her, "Once the month is up, would Amazon charge my account for the membership?" She said that she would turn off the ‘auto-renew’ function on my account. I asked her why that had not been done already because as stated earlier, Amazon knew that the membership was ordered fraudulently and in the email Amazon sent to me, it stated that any changes made on my account would be reversed and any orders would be cancelled. She did not have an answer for this. I told the agent that I wanted information about my account and the activity that had occurred on my account. The agent said that she was only trained to deal with Amazon.com.
I stated to her that: (a) I was calling regarding a security breach and fraudulent activity on my account and it should not matter where I was calling from, she should be trained on how to help a customer who needs information regarding fraudulent account activity as I am positive some customers who use Amazon.com have fraudulent activity on their account and need help and need information about what has happened with their account. (b) The person who illegally managed to access my account USED AMAZON.COM to make the fraudulent transactions so it was an AMAZON.COM issue and she should be able to help me.
The agent said that the only thing she could do was fill in a form and send it to another department. When I asked her to transfer me to the department she would send the form to, she said she could not, she could only fill in the form and send it. I asked how long it would take for someone to contact me and I was told it would take up to 48 hours. I said that was completely unacceptable as I have had a serious issue regarding my account and no one at ‘Amazon Customer Service’ has helped me at all and it appears that no action has been taken by Amazon regarding the fraudulent activity even though Amazon sent me an email saying they had taken action. I asked to speak to a supervisor as I was completely unsatisfied with the call so far. She transferred me to a supervisor and the supervisor was even more horrendous.
Amazon Customer Service Agent 3 (SUPERVISOR) – I explained the whole situation to the supervisor and like the prior agents I had spoken to, I had to explain to the supervisor several times the serious issues I had experienced even though I was speaking clear English and I do not have an accent. I also asked her about the ‘prime membership’ and why it had not been completely disabled on my account. She was very unhelpful and she said (like the prior agent) that I can continue to use the benefits of the ‘prime membership’ for a month. At this point I was beyond frustrated as it seemed completely futile in trying to get any help from ‘Amazon Customer Service’. She said that she could only contact another department and they would get back to me. I was very frustrated at this point in the call.
At this point I asked her if there was an Amazon office or call centre based in the United Kingdom that I could call as I could no longer deal with the lack of understanding of the English language displayed by the ‘Amazon Customer Service Agents’ I had dealt with so far on the call, and I could no longer deal with the shockingly bad customer service I was experiencing. The supervisor said that there was a UK based call centre and she would transfer me through to them and I was placed on hold.
A while later another agent came on the line and she did not sound British but I asked if she was based in the UK and she said no, she was based in Malaysia and she deals with Amazon.co.uk customers. I explained that I was told that I would be transferred through to a UK based Amazon Agent and she said that she would have to fill in a form and send it through to a UK office in order for them to call me. I asked for their number but she said she did not have it and she could only fill in a form and send it. I asked her to send the form which she did and I ended the call. I was on the line with ‘Amazon Customer Service’ for 1 hour 20 minutes. They believe someone from Amazon called on 25th February 2018 from the following number (deleted as I can't include phone numbers in this post but it was a genuine Amazon number) HOWEVER when I answered the call, no one was there and I have not received another call since.
Another thing that has alarmed me is that an Amazon package arrived today (3rd March 2018) at my address and to my shock this package was one of the fraudulent orders (the ‘Lamicall Cellphone Holder’) placed on my account. The fact that this order was shipped further adds to my concern over my Amazon account. I am seriously concerned regarding my account, not just because someone has managed to illegally access my account and conducted fraudulent activity but because Amazon does not seem to have taken any actions regarding the fraudulent activity on my account even though Amazon sent me an email stating that it had reversed any changes made on my account and cancelled any orders.
The 2 ‘App Store and iTunes Gift Cards’ that were fraudulent ordered on my account were sent to the following email address (deleted as I can't include email addresses in this post). This is the email address used by the person who illegally accessed my account and conducted the fraudulent transactions. I believe the person’s ultimate goal was to get the gift cards sent to him/her. I believe this person ordered ‘Amazon Prime’ and the ‘Lamicall Cellphone Holder’ in order to test if those orders would go through and once those orders were placed successfully, he/she ordered the 2 ‘App Store and iTunes Gift Cards’ and had them sent to the email address above.
Amazon needs to conduct an investigation as to how my account was accessed in the first place and the investigation needs to look into the person who accessed my account. As stated above, the email address of the person who illegally accessed my account and conducted the fraudulent transactions is (deleted as I can't include email addresses in this post). I have changed my Amazon password and also deleted the bank cards details that were saved to my account. I signed onto Amazon.com and the fraudulent orders were showing on my account. The orders for the 2 ‘App Store and iTunes Gift Cards’ had an invoice attachment. I looked at the invoice and it stated that the gift cards were from ** (deleted due to security) to (deleted as I can't include email addresses in this post) ** (deleted due to security) is my husband and this bank card details were saved on my account.
It appears that my husband’s bank card details were used to charge for the orders. My husband has not noticed any unusual activity on his bank account but that could be because the fraudulent transactions are taking a while to show on his bank account. I need someone from the ‘Amazon Complaints Team’ to contact me and I need to know the following: (1) Have Amazon charged my husband’s bank card or my bank card for any of the fraudulent orders and if so, have the charges been refunded? (2) How is it that one of the fraudulent orders was delivered to my address when Amazon stated in an email that any orders were cancelled? (3) Why was ‘Amazon Prime’ not completely taken off my account and why was the auto-renew function not disabled until I enquired about it, even though Amazon stated in an email that any changes made to my account by the fraudulent person would be reversed?
AMAZON’S RESPONSE TO MY EMAIL. The day after I sent the email I received a generic email from Amazon which included the following statement - "Thank you for telling us about the unauthorized activity in your account. To protect your information, the credit card details in your account cannot be accessed via our website. We also do not display full credit card numbers in your account. We have taken these steps to restore your account: Disabled the password to your account, Reversed any changes made by this party, Canceled any pending orders."
This was the only communication I have received from Amazon. No-one has called me and given me the information I requested. I stated in the email that I had changed my Amazon password but Amazon then disabled it again so I had to re-do my password (thanks Amazon for yet more inconvenience). I also went through my bank statement and discovered that Amazon CHARGED my bank account for one of the fraudulent orders. My husband does not think that any money was taken from his account by Amazon but I believe it was most likely taken. He has a lot of incoming/outgoing transactions on his account and I don’t think he has looked in detail at his bank statement but I know money was taken from my account by Amazon. I contacted my bank the other day to see if they could do anything and thankfully they refunded the money taken out of my account for the fraudulent order.
As stated earlier, I ran out of patience and just closed my Amazon account and will never use Amazon again because I cannot spend my money with a company who has shown complete disregard to me (as their customer) when such a serious matter occurred with my account. In the unlikely event that an influential person from Amazon reads this, let me close by saying the following: YOUR CUSTOMER SERVICE IS HORRENDOUS. If Amazon suspects that fraudulent activity has occurred on an account, rather than send a generic email that DOES NOT include the account holder’s name (which could lead customers to believe the email is a scam, as in my case), Amazon should send an email that INCLUDES the account holder’s name AND call the account holder.
If Amazon chooses to have ‘Customer Service Centres’ that are based outside of the country that the customer calls from, then that is Amazon’s prerogative, HOWEVER, I do not understand why Amazon would employ ‘customer service agents’ who need to communicate with English speaking customers, but the agents DO NOT have a good understanding of English and cannot understand the issues a customer is having because of the agents lack of understanding of English.
Over the past two months I've been receiving charges from Amazon.ca to my Mastercard account for items or services that I didn't order, totaling $158.22, with refunds totaling $35.46. There are no open orders on my Amazon account. I closed my account with Amazon but the charges keep coming. I contacted Amazon about the charges and had to log in again and reopen my account in order to communicate.
The Amazon site explains that unordered items are refunded. This is not my experience. The refund amounts are less than and do not map to the charges. Also it should not be necessary to charge and then refund unordered items. I can only conclude Amazon are engaging in inertia selling, playing games designed to confuse the customer. I have no order numbers because I didn't order the items. Please see the items on the images of my Mastercard account.
I am a prime member of Amazon. A few days ago, they kept suspending my account because I bought iTunes gift cards. After they verify it, they would turn it back on then 20 mins later to be suspended again. This went on four times that day too whereas I had to call repeatedly. Since that time, my cell number has been blocked from calling Amazon. Now, this morning, I bought two iTunes cards and I was purchasing another one and they canceled it and suspended my account again. Within the last two weeks, I have spent over $3000. And no one suspended my account when I was making big purchases. However, I buy iTunes cards and my account is suspended. I am bedridden with Cancer. All I do is play on my phone a game called Cooking Dash and order things for the house. I can politely take my money elsewhere. But, I want to know why it feels like I am being singled out and harassed.
A few weeks ago, I received a call from someone who said they were Amazon. I hung up on them and called Amazon, the representative told me that the number was not an Amazon number, sent me an email telling me not to release personal information. Then later found out the call was from Amazon. This has become very frustrating. I need someone in higher management to address this issue. You can not contact me because my number is blocked. I have to use the other phones in the house to contact Amazon now. I'm dying but, I'm not dead and the hurtful way that I am being treated is not acceptable. Please address.
Always a good experience from sender and receiver even returns. Very satisfied with Amazon Prime and with quality of items purchased. Would recommend to others. Orders expedited quickly.
I checked my checking account this morning to find Amazon took out 108.41 DOLLARS out of my bank. This wouldn't have been a problem except I hadn't ordered anything since December 2017. The Amazon employee stated that since I clicked on two day shipping when I ordered something that puts me as a prime member. So I guess that binds you to a contract. Wow. These companies are out of control. They can just take money from your account when they make a new unwritten rule. I TOLD the worker I didn't sign up for a membership and return my money to my account. I have spent a lot of money with Amazon (I mean a lot), but today I removed my app and will not order there again. That's the problem with these companies, they will do anything to take your money. For the 108.41 they removed from my account today they lost a 1000.00. GREED. I WOULD BE PROSECUTED IF I STOLE MONEY FROM SOMEONE'S ACCOUNT.
For a month now, I have been unable to place or view orders using my Prime account. Each time I speak to customer service, I get delayed. They have recommended opening a new account, but I'm a Prime member, so they owe me part of that membership fee. Also, I would lose all my order history, etc. I have talked to numerous people in customer service and on their Facebook page. They always say "We need to wait just a little longer". By the way, the apps on the iPhone and iPad don't work either. They just flash several screens and nothing happens. I don't think they know what the problem is and won't admit it. I like being a Prime member. I like ordering from Amazon. But I'm being shut out of my account and robbed of my Prime membership. They have not offered to reimburse me, and I have resisted asking because I want this to get worked out. But I've reached a point where enough is enough.
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