Amazon.com

This, billion-dollar company offers the worst customer service on the planet. Logging in is easy, logging out is difficult. The reason, there is a long menu under your name and the logout command is at the bottom of the menu. The problem is that I do not have enough room to scroll down to the logout area. Finally, one day, I actually got a c.s. rep on the phone line. She was not helpful, she told me the same stuff I already knew, click on my name, click on the command to logout.

I ordered a few things for my business and I was suppose to have one on Saturday June 17 2018... Yeah right. Who in their right mind sends a 5 gallon drink dispenser through USPS??? And then some supplies for our business. Suppose to be here today. Mail came and no items. I won't ever order from Amazon ever again!! They take your money and run with it. And then you get some knucklehead on the chat line that can't even understand what you're trying to tell him, so he disconnects you. Now that's customer service!!! Amazon you suck!

Don't try and sell on Amazon. I use to sell on there. I have a $900,000 and in less than 1 year I am down to about $150,000 in sales. They don't care about their sellers. If you are selling a item and it is selling good Amazon will go to that vendor and sell it themself. They are putting a lot of companies big and small out of business along with the people that sell the products to others are losing their jobs also. Amazon is the worse.

Just unacceptable. I ordered a book from Amazon and I chose the Amazon Locker as a delivery address because the delivery time was much shorter. I intentionally chose the most expensive option in order to have it delivered sooner. By the way, I live in the same block as the Amazon Locker, so I cannot understand why it would take two more day to arrive my apartment. Aside from that, I called today 3 times to their customer service, because I was checking the 'track your package' page and since 10 am she had seen there that the package is 'undeliverable' and I was getting very worried.

I never thought I would be reviewing Amazon and using the Pizza Hut Delivery Guy as a benchmark!!!! Which is not a bad thing really... Am going out on a limb and making a prediction here {and yes, I do have a Crystal Ball :) }: I have ordered an Item off of Amazon and paid for a 1-day delivery - am almost certain it will not arrive on time. Amazon has been becoming, of late, a habitual offender - delivery schedules have been slipping, pretty consistently. I had ordered another Item on 06/14/2018 (and was "Guaranteed delivery by 06/15/2018") and paid for a "1-day delivery" and my delivery has been "delayed" and the product will "arrive by 06/20/2018"!!! Really?

Your previous review of this product did not comply with our Customer Reviews Guidelines. Amazon does not permit reviews from customers whose relationship to the product or seller may be perceived as biased."

Purchased a Brother device through Amazon on May 31, 2018. Their protection plan (3 year Asurion Office Products Protection Plan, 36 month from date of purchase) was purchased at the same time for $10.69 + $.68 tax. Returned Brother device (what a fiasco) and notified Asurion June 14, 2018 that I wanted a full refund for this Protection Plan as I did not need it anymore. Following up, as I always do, I spoke to a little girl at the call center Nashville, TN (1-800-861-9387) Myles (probably lying) who told me I would get a refund for the $10.69. In that conversation I asked what about the tax to be included in the refund? The call was escalated and Norman, who after some time, said I would get the full refund. This reeks of thievery, attempting to not refund the tax portion in the refund. Please consider this an addition to previous complaints for Amazon.

They are okay for prices, not the lowest, except sometimes. Often they are higher priced than other sites. This year I've abstained from Prime, except I tried the one week trial for a few dollars four days ago, can't find the billing data anywhere on my account, so don't know how much. I ordered a framing nailgun which turned out not able to seat framing nails. Had to return. I ordered a $36 Heavy box of 2,000 nails for it, and it arrived in a box way too large for it, had a STICKER on it saying HEAVY. UPS treated it badly, the box of nails in the oversize box busted open and the nails were scattered, and some sticking out the outer box.

SELL PRODUCTS NOT AS ADVERTISED THEN WHEN WRITING A REVIEW AMAZON WON'T POST IT. SEE BELOW: "Your review could not be posted. Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines. Imagistics SX2100 Toner 6500 Yield - Genuine OEM toner ★★ from Danpb on June 13, 2018. Not As Advertised - Was Not OEM! Packaging terrible - box was crushed and item exposed! Product not as advertised! Was not Imagistics OEM toner but replacement. Shipping was very fast but packaging was 3x's the size of the item and was not properly packed. Box was crushed on 1 end and item exposed."

I purchased a $125 gas dryer timer from a third party seller on Amazon. I was not able to install it right away, but by the time I did, I discovered it was defective. The seller refused to take it back, saying returns had to be made within the first 30 days. Apparently parts have a 30-day "warranty". Amazon did nothing to help resolve this, and replied to my last email saying they were not going to reply anymore. When I tried to review the seller on the Amazon website, they blocked my review. A Chat specialist at Amazon sent me a link to post my review, but it didn't work. Both the seller (Top Parts) and Amazon have basically cheated me out of $125 and completely blocked my ability to warn other customers.

Do not buy anything these days from Amazon guys, they are just making us fool. I placed an order on 25th May and I received message that it has been delivered but it was not delivered to me. I immediately contacted Amazon people. They promised either it will be delivered on 11th Jun or they will refund. Based on their promise I was okay, but again no response from Amazon so again I contacted them. They replied "It's a courier product and has been delivered at your location to someone, we are not liable for this as it was prepaid order." This clearly shows how irresponsible and bad mannered they are. I made payment for this order and who are they to decide to deliver to anyone without my permission?

I am a Prime member. It used to mean getting an item the next day but now you have to buy $25 to get it. I been through quite a bit: unshaved guys with beards to their floor sneaking in the building without buzzing me banging on a door. Amazon said it would switch to different delivery. Well they didn't. A few months ago I bought one of those cat window seats. Well that thing does not work as it does not stick on a glass. I returned it the next day. I have returned another item the same day. To my surprise, a month later I am getting an email saying that I need to return it or else I'll be charged! Imagine how happy that made me: now I don't have a product, this was dropped off and now this. Theft went through my head.

Having been a Prime member for 15 years plus, I've seen a rapid decline of its services as membership fees increased. Yesterday, I ordered a product specifically with Prime Same-Day Delivery option and Amazon as BOTH the seller AND delivery courier. Product never arrived. A note on my account stated that courier unable to gain access to the front door to deliver package at a specific time. My front door is mainly clear glass with a camera pointing at it. I checked the playback and no sight of any human being coming remotely close to my front door around the time claimed by Amazon.

One of the worst experience in online shopping while ordering shoe from Amazon. I paid extra charges for fast delivery as I was in a urgency. And on the date of delivery while I was expecting the product delivery. Suddenly they just cancelled the product by saying that it was rejected at the point of delivery. And actually the truth is that the delivery guy not even contacted to me even a single time and not even visited delivery address building.

First off, Amazon drivers are either dumb or illiterate. You ask them in a note in your door NOT to leave package but deliver to apt office and they leave the package anyway near the note and take a picture of it??? Smdh. Prime has gone up in price and free trial is now a 1.99 and not free anymore. A year of "Prime" is not 99.00/year, it is now 119.00? I had money in my accounts by them for choosing slower shipping as they give you credit of 5.00 and they erased it from my account. Total garbage and I'm done!

I have not logged on Amazon seller's account for a while. When I logged back on, I noticed all my balance was gone. Amazon decided to remove all my money. I called twice to Amazon, each time I was on the phone more than one hour. The persons in customer service opened 2 cases for me, Amazon emailed me this: "Your case has been forwarded to another Amazon team and they will contact you regarding your question." I waited more than 2 weeks, nothing happened. At the same time, the case was closed automatically in 5 days if I did not update that. Amazon took my money...

We purchased a Danze kitchen faucet from Amazon when we were starting a remodel in Oct. The faucet arrived but it was about 6 weeks before the plumber was ready to install it. He installed it and it worked fine for about 2 months. This was a $600 faucet. I called Amazon and they told me to call Danze so I did. Danze told me that they knew the faucet was defective so they were working on a new version which they promised to ship to me in August once it was ready. I never heard from Danze in August and while they had given us a workaround back in March the faucet did not function as expected so we disconnected its automated features while we waited on the fix. I called Danze again and they advised me to request a refund from the retailer because they were unable to fix the problem so they discontinued the product and were giving refunds to the retailers.

I started receiving packages from Amazon that I did not order. After speaking to several customer service reps I found that Amazon had allowed some to open an account fraudulently under my name. They wanted to know the email address associated with the account before they would give me any information. HOW WAS I TO KNOW A FRAUDULENT EMAIL? This went on for a month before they took any action to close the fraudulent account. Beware consumers, your privacy and security means nothing to them.

Amazon and it's glorified Prime is nothing but a scam and absolute RIPOFF. Every single time I order something it comes a day late and a dollar short. They are constantly pulling the "Bait and Switch" here at Amazon. If there is a dirty no good antic or any trick of the trade to get your money, you CAN be rest assured AMAZON.COM is either using it directly (aggressively) or indirectly (passive-aggressive). I can't even count how many times, even using my toes they have dropped the ball with this so-called Amazing feature called PRIME. The product are always taxed and shipped almost as slow as regular economy.

When I made a purchase of bedding, I put in cotton as a filter. They showed me their own bedding brand. No big deal except it wasn't cotton. When I wrote a review saying it was mistagged in the filter, they deleted it saying it was against guidelines. Any other vendor the review would have stayed. Because it was them they deleted it three times. I did not lie nor did I insult nor did I discriminate. I kept photos of the reviews. So if they have an issue I have proof. Shame on them.

Amazon sent me defective product (also product not match with Amazon product image) and they not refund my money so I want my all Amazon Pay balance to bank account but they refuse my request. In Amazon Pay balance I have added legal money (Rs.1700). So please don't add money to Amazon Pay. Amazon is very unsafe if you trouble product.

I ordered 2 items and when it notified me that they were delivered, I checked. Nothing so I called. I was told to wait till after 5pm the next day to see if it was delivered for them to do anything. I called back after 5, 30 hours later, only to be told “we are sorry for the inconvenience but we can refund your account and give you expedited shipping when you reorder”. When I asked why the driver was not contacted to find out what happened? I was told they cannot call the drivers. I understand that but why wasn’t the driver contacted when they got back to the terminal and my package found and I called back.

I have Amazon Prime and probably every 4th package delivered does not have the items they were to ship in them. Horrible, horrible management of the distribution centers. Would switch shipping companies, but locked in through Prime.

We normally don’t have any issues with them when they use their own delivery drivers. This time we did. Hence the 2 star review. I would have done 1 Star. So we had packages out for delivery. I got a notice that it was delivered so I went to our porch and it wasn’t there. Went back on the app and it has a picture. Not our house. Okay. So we attempted to call them.

On 18/11/17, whilst I was out and despite a typewritten note on my letterbox not to do so, an Amazon driver posted 2 packs of sewing machine needles through my letterbox. Despite having a cage the other side to catch post etc, my dogs got hold of the needles. I extracted 1 needle from my Spaniel's mouth but was still 2 needles short. I had to take both dogs to an emergency out of hours vet to have their stomachs x-rayed to look for the needles. The spaniel had swallowed 1 and it was protruding through his stomach lining and dangerously close to his liver.

I placed an order on amazon.ca for delivery at my relatives. Amazon guaranteed me that my product will be delivered by 1st June, 2018. On 30th May, I checked the status of my order on Canada’s Post website and it stated that parcel is ready for pickup. No notification or letter was left at the delivery address. I reached Amazon regarding the issue and they assured me that there is some issues and they will resolved and my order will be delivered to my doorstep and offered me indirect bribe in form of 1 month Prime membership for free (which is of no use to me as I am not the Canadian resident).

Just canceled my account today. My package was supposed to be delivered tonight and wasn't. I was home. No delivery, no note, no nothing. I did get an E-mail from Amazon saying that delivery was attempted, they would try again after the weekend. Did the chat to try to find out what the problem was, no interest in providing any help. Might seem small to some people, but I'm just sick of waiting a week for this "2 day delivery" I'm supposed to get with Amazon.

I had bad customer service with Amazon today. Maybe most wouldn't care about this but I do. I didn't want to use my credit card to purchase my Amazon Prime. So I went out and bought one of the Amazon gift cards. Lo and behold you can't use them. They are not authorized to be used as payment. The girl said, "Well some people save them from gifts and could use them that way". Either way you get your money, Amazon will get their money. Who cares if it is a gift card or a credit card. I found that information rather unsettling because I just put a 100 on a gift card to use to purchase my Prime. Yes I buy items often but seriously I find this ridiculous.

I have been shopping many household things from Amazon since 2 years, and these days I could notice a purposeful delay of products, just because we aren't a prime members. Why don't Amazon grow up. We are buying products and you are not doing any social service to us, we are also paying for it.

What happened? I purchased 2 items on Amazon. I returned the items and cannot get a refund. I have the tracking #s and confirmation #s from Amazon. Here is what Amazon sent me. I am dealing with Synchrony Bank/Amazon. PO box 960013 Orlando Fl 32896. I will scan the tracking # and include this in the complaint. I spoke with Tyrone agent # **. Refunds: (From Amazon) "Refund ID: ** = $11.47. Refund ID: **= $10.84. I hope this information helps. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Alex ** Amazon.com." DO NOT USE THE AMAZON CREDIT CARD. THEY ARE THIEVES. THEY CHARGE YOU AND GIVE YOU A RUNAROUND.