Amazon.com Reviews

Awesome for Amazon because I love getting packages from Amazon and other retailers

The ease of having everything delivered to my doorstep, no-questions-asked return policy, and competent and responsive customer service via chat for the very few cases something was not right, is a fantastic enablement for all who are not able to shop in person. I particularly like the option to buy refurbished or returned for slightly reduced price.

Like any large platform, Amazon has its occasional issues and small mistakes, but overall the experience is reliable and convenient. Most orders arrive on time, returns are usually simple, and customer service generally resolves problems without too much hassle.

They usually do okay but in the instances when they don’t, it’s almost impossible to talk with a real person. This time I received a shipment that weighed too much for the shipping box. The box had torn open and one item was broken because it was sticking through the torn opening. Some other items were squished but usable. The customer chat feature had me jumping around in the help section but they refuse to replace the broken item that they broke unless I go through the hassle of returning it. They will charge me for the item they broke if I don’t return it before they will replace it. Of course the shipping box broke, they put too much weight into it and they expect me to go through a hassle in order to rectify the situation they caused. Very poor customer service.

I honestly believe that Amazon hires the lowest IQ DEI for their warehouse workers. I realize it isn't a high skill job. But they should be able to read, count past 10 and know a bit of fractions. Seems every time I order something. I have to order it one piece at a time. If you order anything that comes in a package of 2. And you order a quantity of 2 packs. Simple math says you get 2 packs of 2. But instead you get 1 pack of 2. If you order sockets like Craftsman, you have to order them one at a time because they cannot read or understand the difference between deepwell, shallow well, 3/8 drive and 1/4 drive.

I'd give a zero if I could! I ordered my handicapped brother a Eden Pure Heater for his house. First: they couldn't find his address, which was forgivable. They said they would attempt delivery the next day, they didn't! Lie number 1! Talked to customer service chat, person 2 said it was out for delivery, but tracking said different. Customer service person 2, I asked if Amazon had drop boxes in Terre Haute Indiana? He didn't answer me, instead it got sent back. C S. Person 3, gave an easy address to find in the middle of town. He guaranteed me it would be to the easy address by the following Wednesday. Checked my account, it said delivery Friday. Grrrr! LIAR! OK, at least it will be there on Friday.

Just received my package. Was a day late. Instructions were to leave by garage door but was left 150 feet away on top of hood of car. Glad it is not raining just yet. Not the first time for this. And to think I have another package to come. We'll see.

Guaranteed 2-day shipping that I pay for is really 2-week shipping, and still no new updates or out-of-stock notification.

I’ve been with Amazon Prime since the beginning. Have spent hundreds of thousands of dollars on there. Recently I took part in a prime day sale of an iMac. It was slated to be delivered two or three days after I purchased it. Then they updated saying it wouldn’t be until August 11, which is about six weeks later. After many failed attempts with customer service, they just kept regurgitating the same thing about it not being in stock even though it was in stock when I purchased it. They have made no attempts for any sort of accountability and I am now going to be ending my business with them over this. Over the years, they’ve increasingly been less reliable, and the customer service has plummeted.

I order many, many items weekly from Amazon. I only return items that are not as described or just not as photo shows. In the past they offered free pick up, then switched to $7.99 via UPS and /or USPS. Now they have deleted those services and offer Amazon pick up for $7.99. I chose that as only option available and for over 6 days they have not shown up for pick up. I have contacted their reps and not one has been able to assist with this. This is horrible customer service. I work from home so I cannot drive for drop offs nor do I want to. I can tell you as of now I am going to order from Walmart and save all this frustration. Shame on Amazon to treat long- time customers this way. This month alone, I ordered 125 items.