Amazon.com Reviews

My account was hijacked, I have the email that they changed my account to, have called several times to have Amazon.com shut the link down. They are purchasing items, making bad reviews under my name and then getting refunds for items and still keeping the item! Thank god they havent tried to use my cards!! But Amazon has yet to shut the down. Pissed customer!!! And trying to find a phone number is absolutely ridiculous!! Do better Amazon.

Been a customer with Amazon for a long time. Mostly good experiences but have problems with the idiots they hire as drivers. Give explicit directions where to place the parcel yet they still sometimes leave outside of the screen patio door on the walkway in the weather... Have complained multiple times, and the drivers can be just plain rude. Maybe better to go back to USPS, UPS or FEDEX

I use Amazon Prime occasionally but probably this is the last time. When I did not have the subscription, I received faster delivery. I have been waiting for an order now for 5 days, but it was supposed to be delivered the next day! Prime Video has much that you can watch for free anyway, and then you have to pay extra to be ad-free. That is a rip-off. Greed seems to be Amazon's motto these days.

I am very disappointed in Amazon, bought a laptop computer just under $1000.00. The card was declined. After calling the bank I re-placed the order and again declined. The next morning I tried again and the order went through. All day I checked and it showed shipped with the others showing declined. Tonight I find that all three were paid and shipped. That is bad business. I can't cancel but I can return. But I'm out 2000 dollars.... No one to talk to so I guess TikTok, YouTube, X and other global social platforms are my next step unless I'm contacted. More reason to shop Walmart.com

I ordered UTI cat food for my cats — medical food they need to stay healthy. Amazon delivered $80 worth of it to the wrong place and then refused to replace it. Then they promised me two-day delivery on the replacement. That promise is already broken, too. And this isn't even the first time their deliveries have failed me. Time after time, packages arrive sent to the wrong address, delivered wet, broken, or late. It's a mess — the company and its workers are a mess. Let me be clear about what this means: my cats depend on this food for their health, and Amazon took my $80, broke every promise they made, and left me to clean up their mess. No replacement. No accountability. No one who can actually help — just automated responses and empty promises.

Worst customer service ever! We bought two robot lawn mowers, one of which we returned. We have been waiting for almost 3 months to get this refund and Amazon keeps asking for a higher amount than was charged to the CC. We've been sitting with an extra $2,500 charge that we have to pay for until this gets resolved. Each time I've called, they've had me explain the situation all over again. Each time, they've escalated to a supervisor and each time, the supervisor has escalated to the specialist team that does not respond to the issue. I've even been in touch with the original seller who approved the refund, but Amazon's customer service, supervisors, specialist teams or even their payment people keep making mistake after mistake while I sit here making payments and being charged interest. I don't know what else to do, except to file complaints.

Reviewing a 5-star: I like Amazon; it's great, so yeah. :)

I ordered a canning pot and when I got it I realized I ordered the wrong size and ordered a return. I got a return approved and given a label and was told I had to ship it but did not specify what outlet to return it to. It said I could used Kohls UPS and USPS and I took it to Kohls and they could not take it. I kept trying to get a live agent and everywhere I went they booted it out each time. So here I sit with a pot I don't need for $32.00. I am going start ordering from another source which I have been with Amazon for 12 years.

Have tried to get my deliveries placed as the instructions I have entered but have no luck. Have contact customer service several times with no results so have poor delivery. Will probably no longer use Amazon.

Absolutely unacceptable customer service. I’ve been trying to place an order for several days, but Amazon keeps declining my card and displaying “Revise Payment.” Amazon initially blamed my billing address and told me to contact my bank. I’ve now contacted my bank multiple times, and they confirmed my card, available balance, and billing address are all correct. The card works everywhere else and was successfully used on Amazon with the same address just two days ago. My bank says the address discrepancy is coming from Amazon’s system.

I'm tired of ordering things that say Prime, offer 2 day delivery, they change dates immediately after payment.

I ordered a backdrop Wednesday for a Saturday event. Amazon promised the delivery date. When it became delayed, I contacted them Thursday, Friday AND Saturday and explained repeatedly that I needed it Saturday morning. Amazon acknowledged the delay was on their end and told me to contact them if it arrived too late. It arrived Saturday after my event needed it. When I contacted Amazon, instead of honoring what I had been told, I was required to physically return the item to get my refund. My issue isn't simply that the package was late—it's that I repeatedly contacted Amazon before delivery, was given specific instructions about what would happen if it arrived too late, and then those instructions weren't honored.

To Whom It May Concern, I am writing to formally document and escalate a serious privacy, security, and customer-service issue involving Amazon.com and the apparent use of my Chamberlain garage door opener via the MyQ app to allow an Amazon delivery driver to open my garage door and enter my home without my knowledge or permission. I have already reached out to the Better Business Bureau on this twice. I have been told by them that they can only do so much and have closed the case. I have also reached out to different government agencies within the state of Florida and have ot heard from anyone.

Ordered what I thought was a case of 20 boxes of barilla pasta For $30.88. Got order and 3 boxes only.. That's over $10.00 per box. Can buy it for 1.88 per box at Walmart or publix. How is it possible to charge that much for a box of pasta. It's possible that I misread the ad but regardless Amazon should not allow it. That's highway robbery. Tried getting customer service but that's almost impossibly. Have been customer for many years. I'm done with Amazon. Be very careful when you order from them. Charging Bet

One the cons listed about Amazon is “occasional delays”. In my experience it has become expect delays. It was great when they were giving next day delivery for Prime customers and they actually did it, but I can’t remember how many years it has been since this was actually the case. They shouldn’t promise if they can’t deliver. Looks like an opportunity for another company to step up and start delivering. Amazon, like a lot of companies that have expanded significantly over time, has gotten too big for it’s own good.

For the third time now my Amazon account has been hacked. Trying to reach customer service as a nightmare and you get someone in the Philippines that can barely speak English and basically is dumber than a box of rocks when it comes to helping someone. They then cancel your orders delete all your credit card information and lock you out of your account. It took me about 4 days of calling and trying to get them to unlock my account then when they do it won't accept my credit card for payment for anything. I've been an Amazon member for close to two decades and now I think I'm going to be a Walmart plus member because Amazon is definitely not customer friendly and they don't take responsibility for anything..

Amazon playlists are not working after multiple calls speaking to idiots in India.

Delivery is bullshit!!! My small little order has been delayed two days in a row. I’m buying more from local now because I get it quicker in delivery from them.

I put in my last orders for Amazon. I’m done not buying from them anymore. I’m tired of packages being delivered that are completely empty and were never even sealed closed. I’m tired of promise of when something is supposed to be delivered and it is not, it’s days later. I’m tired of Amazon drivers not taking responsibility for what they are supposed to be delivering it. And if something doesn’t seem right, say something. I’m just tired of Amazon.

My Amazon account was hacked on 9-9-26. It is now 9-16 and still no account. Customer service heavily accented. 5 phone calls and each time told someone would contact me 24-48 hours. They will not transfer me to a supervisor. They want order numbers. I can’t access my account to give them that info. I have prime, if I set up a new account I would have to pay again. Can’t use my alexia. So frustrated.

I ordered an $80 vacuum cleaner. I could see it was out for delivery and close to my house. Within minutes of it showing delivered, I opened my front door - no package anywhere. I went back to my computer to look at the delivery photo. No photo taken. Delivery message read "Delivered. Handed directly to a resident." So, either the driver stole my vacuum cleaner or he handed it to a random person on the street and didn't even bother to photograph anything. I immediately called customer service and was transferred six times. All six representatives, leads and manager read the same script telling me to call back in two days. I asked them to contact the driver, who would have still been in my neighborhood, but they refused to do that. I am done. As soon as I get my refund, which will probably take weeks of communication to receive, I am deleting my Amazon account.

I have been an Amazon customer for years, but this experience has been incredibly frustrating. I purchased two robot vacuums in 2025. When I later needed replacement filters and brushes, I discovered that compatible parts were unavailable and the seller was no longer on Amazon. I contacted Amazon only for help finding replacement parts. Amazon Customer Service offered to fully refund both vacuums and later instructed me to return them. I returned both within the required timeframe. Amazon fully refunded one vacuum but deducted a restocking fee from the second. On August 16, I contacted Amazon again and was specifically told the remaining balance would be refunded. It never was.

I have been an Amazon Prime member since 2010! But NOW they have a new gimmick... Spend $25 and get your items OVERNIGHT! BEWARE of this $25 overnight promise! In my experience, and that's MULTIPLE TIMES, Amazon CONVENIENTLY SUGGESTS ITEMS for you to spend over $25 of THEIR list of A.I. products at the close of sale, promising your items OVERNIGHT! Then you don't receive the items for your PRIMARY reason for shopping OVERNIGHT as promised or claimed.

Updated on 09/23/2026: Here we are weeks later and Amazon is trying to change the agreement of prime membership, after it was already agreed because I am on Certain programs, which I showed proof of. Now they want to charge me $15. a month to be on Prime. I already paid for the year. I don't appreciate, shotty agreements. This will definitely cause me to not do business with Amazon. And I will let friends and family know the dishonesty. Also Putting my gift card money on and then taking it away again. Gift card had $17. And change. Why are playing games with my money?

I order based on when products are said to be delivered, twice this week items have been delayed even after it clearly states its out for delivery. NO Customer service. Another order. I order 2 of one item, one item delivered and the 2nd one delayed, how is that possible. Their tracking is deplorable, they lie trying to cover their butts.

They keep delivering products to the wrong house. They are not even in the right block, there are no blue homes in my area. Their customer service is deplorable to say the least and want you to wait around and see it whoever they delivered it to bring it to ya, hasn't happened yet and this is the 4th time, two of them I did not get refunds. I will be using Walmart for all my deliveries from now on.

⭐ 1 Star. Extremely disappointing experience with Amazon Customer Service. I ordered a BOGG BAG for $107, but the bag was never delivered. When I contacted Amazon, a representative gave me a written commitment stating, “Once the order is delivered to you, we will help you with refund and you can keep the items as well.” I have a screenshot of this conversation. Instead of honoring what I was told, Amazon later required me to return a bag that I never received. After contacting Customer Service multiple times, speaking with a supervisor, and escalating the issue to Executive Customer Relations, Amazon eventually refunded my original $107 and removed the return requirement.

Lies, lies, lies. "Attempted delivery" never happened, delayed AC parts to an elderly woman during a heat wave. Horrible customer service. Worst communication for a large company in 2026. False promises. Required us to sit at home and wait for a package by requiring an in-person password in order to receive a package and I was told about said requirement on the day of delivery. Cancelled. Shipment in day of delivery, stating no availability.

Four times this summer drivers drove over big rocks and crushed bushes and solar lights. The instructions say no trucks in drive. It's posted at driveway as well. They continue to do it with one driver laughing at me and saying “I don't bother to read special instructions.” As he laughed he drove over my garden on purpose!!!!

I was gifted a Citizen Men's Promaster Sea Eco-Drive Stainless Steel Watch that was ordered by a third party through Amazon. Upon receiving the watch, it was obvious it had been previously opened, was missing links, missing the manual, missing the warranty information, missing paperwork and was not in brand new condition. Amazon was Immediately contacted and the return process completed, with the item being acknowledged as received by Amazon on 8/19/2026. Initially, the Amazon gift card funding date was showing just a few days after 8/19/2026, I did not receive the funds on the initial date shown and upon checking the status, it is "Refund issuance is delayed", first to September 6, then further delayed to September 16 as of now.

Just went on Amazon (web version) to order some Dry Erase Markers and all I get is the Amazon Haul stuff with a 2-week delivery date. For an additional $.50 I can hop over to Walmart (which is what I did). Learned that there seems no way to exclude this TEMU junk from search results. Stables and Walmart appreciate Amazon's new format. As a Prime member I am re-evaluating my life choices.

My phone number was changed. I've called the only number available for Amazon 888-280-4331 everyday for a week trying to get this resolved. I was told they aren't able to transfer me to technical support line or person. I'm locked out of my account because of the 2 step verification placed on it. They insist on sending a text message to my old number which is no longer valid (this seems to be a language barrier issue). In the end, each representative gives me this recovery website that I've tried every day for a week that doesn't work https://www.amazon.com/a/recovery/upload.

I don't know what's happened with Amazon but I'm done. Since when did they start sending heavy items through the USPS? My orders are never on time. In fact my last order which included a BD gift just disappeared. This seems to be happening a lot lately. Tired of rearranging my schedule for an Amazon delivery. They need to do better or they will be losing a lot of business.

Amazon customer service wow where do I begin. Thee worst I've ever dealt with. I'm so frustrated every time I have to deal with them which is quite often that I've decided that I'm done with Amazon. It's not worth the aggravation and they're not the only game in town anymore!!!!

Stay away from Amazon gift cards!!! When you peel the code in the back takes away the numbers. Looks like they put super glue purposely and you lose the money worth. I called and they said that I'll get credit for the $25. Never happened!!!

I placed an order on August 14, 2026. Today, September 9, 2026 I have not received my order. Last week I called and requested a cancellation and refund. I was told my credit card would be refunded within 3 business days. To date I still have not received my refund. I called again and was told I had to wait even longer before Amazon would refund my credit card. I have friends who are experiencing the same issue. I will never use Amazon again!

After speaking with 7 different associates at Amazon customer service, with promises that they understood my problem and wanted to help, and would elevate the issue to account management or submit an appeal for me, etc., I still have not been refunded my full purchase price for an item that came to me that was obviously previously worn and not even my size! They’re making me pay a restocking fee for shoes that were best put in the trash. When I received them, I immediately requested return instructions and submitted my reason why in the required space. I brought them to their return location at Staples the next day. I could not have worn them into that condition after one day, and they were two sizes too big. One of the shoes even had a sock stuffed inside it.

Sorry, something went wrong... Rufus was abducted by Alexa, and Alexa doesn't have time to help Amazon Shoppers! Where is Rufus? At least Rufus would let me ask a question instead of limiting me to things it only wants me to ask about. So Again... Where is Rufus? Don't get me wrong, I still shop Amazon, but why change what worked... admittedly not very well, but you weren't limited to prepicked selections to ask about.

If I could give a zero I would. Every time I order they NEVER ship on time or they lose the items. Worst shipping ever. Then when you cancel because you never get it they try to get you for a shipping charge. Insanity. The last order I just had was same day service. Lol. Days later still waiting. Guess I'll buy direct from now on.

Amazon use to be AMAZING....NOW THEY SUCK!!!! Why pay for PRIME and you get it the same time if not later as those not paying for prime. They also offer the next day early morning..THEY SHOULD REMOVE THAT SERVICE... The early morning next day is never on time and then it takes another 3-5 days...This is ridiculous... I feel like I may need to just cancel my Prime Membership since I wait just like everyone else!!!