Amazon.com

It start 3 Tuesdays ago with the attempted purchase of a e-gift card Amazon sells online. This was to a good friend in Jamaica who need to purchase loss items stolen during a bus ride home one night. Amazon claims it will take 11 hrs to clear a 1k egift card to clear with their security, it more than 50 hrs before security. Called and then rudely hung up in middle of conversation. Customer service, security and the executive customer service line all go by first name, no ticket numbers are issued. Because it took over 50 hrs, I had to reorder the same card, to my surprise the process to clear a egift card started again. This time it took approximately 40 plus, but this time credit card company said the process to purchase took too long so they block it as fraudulent and another reorder had to been which the security check Amazon to start all over again. Mind you that we are now 1 week and a half into this attempted order.

I make an order and it is shipped via their in house Amazon delivery service. They deliver it to some other house and send me a picture of my package in front of someone else's garage door. I chat with customer service and they say that they contacted the delivery service and they realized that they delivered to the wrong house and they have the package. He then promises that it will be delivered before the end of day... Yes, no package. I get in touch with customer service again only to be transferred to 3 different people and they finally said that they would have to research this and it will take at least 3 business days. Totally ridiculous. I needed this shipment for a project that I planned for this weekend and now they are jerking me around.

I NEVER shop on Amazon strictly due to the fact that I have witnessed unpleasant experiences through family members. I also just personally prefer to shop in person. Realized on my bank statement that I had been getting charged $7.00 a month for the past six months for an amazon prime subscription?! Called and was on the phone for 2 hours. I told them they could check my history and see that I never even shop through them so there is no reason for me to even have set up a subscription. The prime was set under my card but another email and phone number. They refused to refund me and couldn’t send me the information or an email where I could contact someone else about the issue since the email was under someone else. I had them remove my card, still wasn’t offered a refund. I am furious. Will never EVER shop through their website again. Horrible customer service.

It's March 2019, I bought a replacement lamp for my DLP television in May 2018. I bought it as a emergency replacement in case my lamp burnt out. My lamp just burnt out, I opened the new lamp box and I had ordered the wrong lamp. I called Amazon and they approved the return. These lamps cannot be guaranteed, but they still approved the return since it was unused. You can't get better customer service than that.

Amazon has been deducting $8.43 for 12 weeks for a subscription, I never ordered & know nothing about. When I questioned a Corporate Rep named Amber as to what is a "Diamond Membership"? She stated, there was no such thing, & denied it existed. I informed her, I printed all 12 payments from my Amazon account & it states payment for Diamond Membership & my Bank also has the same withdrawals, to Amazon. I advised her, I have filed complaints with the BBB, Maine State AG Office, Consumer Protection & Local Police Department, as this was required by my Bank. I also told her, I knew that Amazon would delete all the information concerning the payments, now that they now, they have been caught.

Where does one go to vent about a bad vendor experience on Amazon when Amazon deflects any reviews that aren't positive? The same thing happened to my boss. For me, it was a complete FAIL on the vendor's part when I ordered reading glasses that came to me in the wrong size. Fine - return them - no problem. However, this vendor has a strict No Returns policy that apparently also extends to when they send the wrong item. When I tried to submit a review on Amazon, they told me it violated their policy. They're going to collapse under their own weight if they keep treating customers badly. It's funny - four of my friends who were once Prime members have decided that the numerous bad experiences and the wasted time and effort in trying to resolve problems it not worth the hassle. I never thought I would say this, but WalMart is better.

A few weeks ago I ordered some cotton tops. They sent me some cheap nylon tops instead. At least return was easy. A few days ago I ordered a leave in hair conditioner. Instead of the original one they sent me the much cheaper imitation, admitting even in the shipping confirmation that I was getting the fake product. I contacted Amazon and according to their site the product cannot be returned because it is flammable. Are they selling a dangerous hair product? Can they overcharge me without consequences? Are they allowed to ship flammable products, and I am not? This feels like a real fraud to me.

Delivery agent in his own private vehicle damaged my driveway and ran off into a drainage ditch. One would question is sobriety. The following attempt a for reimbursement for the 355.00 proved to be deliberately evasive. It's the way you become the richest man in the world...

Their seller sent a similar product, but clearly not the product I ordered. I cannot use them or return them. I sent a review of the seller to Amazon and they told me they would not consider it. Meanwhile they have not contacted me about the money they happily took for a product I did not want. How can a company not even try to remedy the situation??? Be careful what you buy because apparently they can keep your money for non-returnable items (like 9 boxes of the wrong Band Aids), even if it wasn't the kind you ordered.

I preordered a Samsung s10+ off amazon on the 3rd of March 2019. Unfortunately, I used my partners credit card instead of mine so my account was locked and the order put on hold. I responded to the first email, which requested that I log in to my account to upload a billing statement with an email stating I can't log into my account because it's been locked and the billing address anyway won't match because it's my partners card, so please cancel the order and unlock my account again. 24 hours later I received the same generic email with a fax number, to which I responded but received no reply.

Many sellers shows 100% on their reviews but reviews have nothing to do with what's bean sold, if seller gets too many complaints about on item they are allowed to start a new page with same item and you can't exchange the broken item or give any review. Most of the time your reviews will not be posted if you did not say good things about them. Some China sellers shows the amount you paid much much lower than what you paid for to customs and shows you as an importer yet I just ordered from Amazon. Let me make it simple. They sure do play dirty yet they did not even pay any taxes this year. I just don't understand the mechanics of this.

Would put rating 0 if I could. Collected my parcel at an AMAZON locker collection point. The parcel was small, damaged, unsealed and stickers were not stick properly. Opened the parcel and found a lovely HDMI cable inside instead of the phone. Contacted Amazon client service which were happy to have delivered the right item in the right place... Thank you for the quality of the service! Had to filed a report to the police station who noticed that the IMEI number is not even appearing on the Amazon invoice! That's really Helpful! Also to mention that the parcel drop off was delayed by 2 days.

I had ordered an item from Amazon, and was tracking it all day. At around five, still seeing it as out for delivery, I stepped outside to get some air. I found a paper on the ground, saying “sorry we missed you...” from UPS. I never got door knock or a doorbell ring. Both my front windows were open and no TVs were on, and I wasn’t the only one home. So if they tried, it would have been noticed. Now I’m told to pick it up from the Ups location. So what was the point of me ordering it? Definitely won’t be buying anything if I see UPS will be delivering it.

I bought seeds in the past from Amazon. They came from places overseas, weren't properly labelled and wouldn't germinate. This last time ordering, I looked up the company's info and they claimed a U.S. address and superior customer service so I ordered from them. I only got part of the order. 2 packets came from the Philippines and 1 from Cambodia but arrived well past the specified date. These are tiny plastic mailing envelopes which are mislabeled on the packet stating that they are either beads, toys, or tea. They have an additional statement on the front label that the addressee claims the safety of the product.

Wanted to write an email to express my frustrations and outrageous customer service experiences I have had since March 7, 2019. You will notice 2 order numbers above. The first one ending in 7029 was a DJI Mavic air drone I ordered on March 7 with a 3-5 day delivery window. I should have received it March 10 or March 12. The shipment never shipped until March 11, this is the beginning of the serious issues and many lies from your customer service agents. I was then told I would receive it Wednesday March 13, then Friday March 15 then lo and behold Monday March 18. I pay for a Prime membership for a reason. I have received excellent delivery service and never have had any issues.

I am pretty much housebound and shopping at Amazon.com has been a lifesaver. They seem to have everything I'm looking for and get it to me in two or three days. Very pleased with them. (My closest connection with them is subscribing to The Washington Post... Jeff Bezos owns it and Amazon.)

I've been a customer of Amazon since Amazon first opened. I've been an Amazon Prime member for many many years. I used to love Amazon but recently their customer service has become very very bad. I have tried contacting them on various items that were defective that I bought on Prime with an Amazon Prime Visa card. Customer service is been so rude. I have not gotten anything accomplished and it seems like over the last couple months Amazon has just become a waste of my money. The customer service agents no longer seem to care. They no longer seem to want to help and they told me today not to contact them again.

On an older account with Amazon that we purchased a software subscription download, Amazon is telling me the name on my account does not match what they have in the system even though they have sent me emails with this name on the account. The only way they can help me is if I have the same name that they have. They will not help me unless the name only matches. Very poor way of verifying the account. A company of this size should have several ways of verification not just one. STUPID!

Amazon agent gave instructions to purchase item and assured me they'll refund the shipping. A different agent later refused to refund me because those instructions were wrong. It was their mistake, but I paid the cost.

In the past 10 days, Amazon has misdelivered. It lost 6 out of 9 packages. The switch to Amazon Logistics is a nightmare. They offered an extension to my Prime membership as compensation which would only prolong the agony.

I have been locked out of my account since February 21st (It is now March 13th), for the reason that Amazon could not verify the info on my credit card, or contact my card issuer. I have sent Amazon their information, and then when requested, I sent them a fax of my bank statement with both my address and the account number on it. I sent this fax twice. The first fax was sent on February 27. I called 24hrs after I sent this one and asked if they received the fax, and was told that yes, account specialists had my fax, and that an account specialist would be contacting me within 48 hours. I received no further contact and so I called back three days later, and was told they never received my fax, and that I would have to send another one.

Would give zero stars if possible. Jan 31st there were two fraudulent charges for "gifted" Amazon Prime purchases that showed up on my account...paid for by my Chase Amazon card. I immediately called Chase and they said the charges had not been paid yet. They stopped the charges from going thru due to their fraud protection guarantee. I was issued a new card. Chase contacted Amazon and they were instructed to reverse the charges. Days later whilst on vacation I was notified that I needed to pay over $200 for the items purchased fraudulently or my account would be closed. I have contacted both Chase and Amazon 5 times in the last month and a half to make them understand that I am not responsible.

I had ordered a few products off of Amazon.com and had ordered these specific items since they are edible for same day shipping through Amazon Prime. I had received notification that the items are on their way in the afternoon and I would be receiving them by 9 pm. At 7:51 pm I noticed in their app that their delivery person was at my apartment complex. At 7:52 pm I received a message that said that an attempt was made and that the business was closed. I had provided my intercom call # that they would enter for me to allow them to enter the building, I received no such call from the intercom. As a consumer, this makes me feel that no attempt was made at all and makes Same Day Delivery pointless.

I was kicked off Amazon for no good reason. I have been a customer for years. My credit is perfect. It all started when I was notified that someone had access to my Amazon account. Thinking back, it was probably a scam. I decided to change my credit card and somewhere in doing so, Amazon decided they didn't want me for a customer any longer. It seemed the harder I fought to stay on as a customer the more they said "No". I have been without Amazon for several days now and I've found that life goes on and I'm spending less money. My gain is their loss.

I have been an Amazon Prime member for about 10 years. I order on average once/week from them and have ALWAYS had the option to see 2 day delivery whether with one click or adding to cart. Just this week I noticed a change. Now they are stating, no matter where buying direct from Amazon or one of their affiliates, they are giving a 5 day window. With Prime, you are guaranteed 2 day delivery or you use to be. Now that this has changed, why are we spending $119.00/year to be a Prime member with expedited shipping? I called and spoke to 2 people who just could not get that the options have changed and now Amazon is protecting itself and giving a 5 day window. This is total BULL. I will definitely be rethinking my Prime membership. Really a good thing as you can find items that are on Amazon so much cheaper on other reputable sites.

I ordered flowers for my best friend’s birthday. I got a confirmation email that they would arrive on the right date. The night before I get an email that mentions that they will arrive on a different date. I contact customer service and they are TERRIBLE, the first person I chatted with advised me to cancel my order and reorder. Then he dropped my chat and I was redirected to someone else who didn’t not speak English very well and was clearly having a hard time typing because it would take about 10 minutes for each response.

I bought a book off Amazon in January. The book had a fairly reasonable price but since I live in Africa I had to pay about triple the price of the book in expedited shipping to a company Amazon contracted - IMEXX. I was buying the book for a dear friend of mine whose birthday was a month away at the time and IMEXX promised the book would be delivered in about three weeks. Long story short, my friend's birthday has passed, I've been waiting for close to two months now and they keep sending me to customer support and they keeps advising me to wait while they address the issue. I don't know if Amazon's customer service is always this bad but this has left a bitter taste in my mouth. If you are in Africa I'd suggest you use AliExpress or GearBest.

I ordered a product and it was defective. The seller asked that I send the product back to them, which I did. They failed to send me a replacement so I called Amazon to complain and they said they would send me a replacement and deal with the seller. A month later (now) Amazon sends me an email saying I am being charged for this product - again - because they did not receive the return. I just spent 45 min with Amazon customer service, 4 different people, each asking for the order number and the details. They refuse to reverse the double charge. Luckily I used American Express so will be disputing my charges and cancelling my Prime account. I have email chain from seller showing the return was received. Amazon told me to get seller to send me a new item to send back to Amazon. WTF? Worst.

www.amazon/in/gp/product/B07NDT6PLC/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 Whirlpool 1 Ton 5 Star Inverter Split AC (Alloy, 1.0T 3DCOOL INVERTER 5S-W, White). Purchased the product on Amazon. Import date is Dec 2017. I ordered this on 8th of March. Delivered on 10th. As the date mentioned first available from 5 February 2019 considering this is 2019 product. As no questions and reviews were there in this product listing. Raised return request. Customer care called me thrice today and they were only keep saying sorry. They did not ready to accept return request. They are accepting the fact that they are selling old garbage products. But keep pointing to their policies. Never buy.

I ordered a preorder game for a friend as a gift and that game is due to release in a week and a half for preload. I go to review my order there a new release date for the preorder that stated I'll have to wait 7 months for it. I call customer service about the fact the date is wrong. They tell me that the release date is for the physical copy only and that Activision isn't doing digital copy till October which I know for a fact is a lie as already had purchased a digital copy for myself and it's already linked to my PlayStation account. Yet they completely marketing the digital code as a preorder and to be available when the game is released. I have since Canceled Order and repurchased it through Gamestop and had the code the same day not waiting 7 more months past the release date for it.