Amazon.com

Purchase 2 bracelets from Lucky things. Never received them. Story short AMAZON kept my refund of 49.96. I am never ever ordering nothing from them. Now I know how Jeff Bezos got rich. I rather order from WISH or WALMART now. Cheaper and better quality too.

Even with two factor authentication turned on my Amazon account was hacked and the primary address was changed to one ending in “inbox.ru”. I had to notify Amazon and they responded in two days with a canned response that the breach happened away from their systems (basically telling me it was taken by a key logged or something I did). This was definitely not the case because I received over a dozen emails of the individual trying to get a code before he was successful (I suspect by calling into support since they don’t use any secure information to identify you). Amazon offered no insight on how they made that determination not that they took my situation seriously at all. I cannot use the Echo nor can I use my primary email for anything Amazon related even a week later.

The Add-on program allows Amazon to offer low-priced items that would be cost-prohibitive to ship on their own, since they have few "brick and mortar" stores of their own to which they could deliver for customer pickup. These "add on" items ship with qualifying orders accumulating over $25. In many cases, this means you MUST accumulate purchases totaling $25 or more. Or else you cannot order the item you want. This does not apply to all Amazon orders...just the ones that are "Add on". So instead of buying stuff I don't need at the moment to aggregate $25, I went to WalMart online and purchased the same item... With NO shipping costs as I can pick up the items at my local store with no shipping charge... At a lower price to boot! WalMart is going to EAT AMAZON up! (Investors take notice.)

Since Amazon uses various delivery systems, it's impossible to communicate delivery preferences. I've had multiple items either returned to sender or send to (in the case of UPS deliveries) other places to pick up because a driver subjectively felt it was unsafe to leave a package at my apartment door... 3 flights up, out of sight from anyone other than my one 3rd floor neighbor. I've filled out as much information as is possible on the Amazon app and website letting them know that all deliveries are safe to leave there, but it appears they neither have the capacity to communicate that with every order, or they just won't.

In the beginning (2015) I did my due diligence in checking prices, became lazy & stopped checking. I recently checked a few items & discovered the items I checked (some dog items) were WAY more expensive than other sites. The moral of the story... check prices!!

I had ordered in January some of Amazon's rechargeable batteries. They destroyed a charger and 3 of the lights I was using them in as they totally disintegrated in the charger and the lights. I took pictures of the batteries, the charger and the end of the light. They were installed in showing a tip of one of the batteries which I couldn't even get the battery out. Sent it 3 times with no response other than they'd get hold of me within 6 hours. Finally, a call to them in which they started to tell me the batteries were old and I say really, 6 months. Ultimately no resolution so I'm backing away from Amazon and going to purchase more from Walmart as they are definitely starting to compete.

Amazon is not the first website that I would order an item from. Amazon has a tendency to deliver packages days after it was scheduled for delivery. Sometimes they don’t even ship your package until the day that it was supposed to be delivered to you. If it’s an important item that you drastically need in a hurry I suggest shopping somewhere else. They are sometimes very unreliable, their customer service can use some improvement, and their delivery times are usually unpredictable to say the least.

I have been shopping this site for years and have a Prime membership that included "free" shipping. I have been noticing that on many items, the Amazon price far exceeds the retail price. One product almost double retail. Amazon is NOT providing free shipping. They are covering the shipping costs in the price of the product. Buyer beware. Rethinking Prime membership.

Amazon used to be one of my favorite places to shop. It had everything I needed, conveniently ready to go, often for far cheaper than competitors. Recently though, this seems to be the case less and less. Paying for prime, (which is NOT cheap), my prime 'privileges' seem to mean less and less every day. I'm not sure Amazon even gives an entire month before they close the return window...something I am PAYING for by the way with Prime, and that window has come up more and more often as just about anyone can sell on Amazon, with no quality checks or references, and I have gotten all kinds of crap that is totally incorrectly described, doesn't work, is in bad condition, you name it. This used to be a one-off experience, but now it seems to be the norm. I am so fed up with this company.

I ordered from an ink company called JARBO in December 2016. Since then they've been contacting me asking me to change my 1 star review in exchange for refunds, cash bribes and replacements. I've contacted Amazon about this on multiple occasions. Each time they say that they'll shut down the company, they'll stop the emails and so on. It's been two years and nothing has stopped. On the last instance they offered me 7 pounds credit for all the time wasted contacting them (again FOR NEARLY TWO YEARS). But more worrying still is that they quoted their usual rubbish back at me. I very much doubt that they'll do anything to JARBO. And the dishonest reviews will continue by people who HAVE accepted the bribes. Of course, this will only result in other innocent customers believing these reviews and buying bad products. Amazon doesn't care. They haven't since December 2016.

I received Bluetooth wireless earbuds, (brand Parihy) and a warranty through Amazon. Three months later, the earbuds no longer worked. I contacted the warranty company and spent an hour and a half to get through the claim process only to be told that they could not help me since the product was still under the manufacturers' warranty and I would need to contact them to repair or replace the product.

Supplier not show on page but on checking found this item was supplied by Amazon EU S.A.R.L. It came boxed with a bar code on the back. So far ok. Info inside ok. But a closer look at the quality and finish raises alarms. Plus the bottom stamp fades on the right. USA isn't clearly stamped. C 18 on the bottom of the case and D 18 on the insert. Also the black paint finish looks like over spray on the outside hinge and on the inside. Will return this and purchase another Zippo from www.zippo.co.uk. Very disappointed with Amazon.

Amazon used 3rd party vendor to ship me a phone battery. They gave a message, item shipped, gave a tracking #. Now two weeks later they never had this item. Before used excuse item was delayed then item was lost.

I purchased an Item on Amazon, from OKsale company. It was a Samsung DEX station. It did not work due to alignment issues if you have a case on your Samsung Phone. I was sent an address to return, mailed unit back, Emailed OKsale twice, no reply, and then wrote to Amazon, they also would do nothing. And this is the second time. They now block me from adding any reviews. Bottom line, I am out of 60 dollars, and banned from writing reviews.

Haven't really used the product yet. - But 2 books were delivered in a small envelope rather than a solid box. No regard for the customers. The result is bent books... Way to go Amazon - Can't recommend buying from Amazon again.

My last two orders: I ordered Saw Palmetto, they sent the same brand but doesn't match the product description I intended to purchased. Ordered a NEW book to give as a gift to a friend, but received a used library book. Also, when you review an item and give it low grades, you get a standard response that the review is not accepted, so I no longer bother to provide reviews. There is a noticeable drop in the recent quality of what Amazon does.

Amazon.com is the absolute worst! I have been given multiple excuses and delivery dates, including today for a Amazon Prime order I placed on 9/5/18. Horrible all around service. I will NEVER order anything from them again!

"Sorry, we are unable to accept your review of this product. Your previous review of this product did not comply with our Customer Reviews Guidelines. Amazon does not permit reviews from customers whose relationship to the product or seller may be perceived as biased." This is the message I get every time I try to review a purchase. I do not have previous reviews of every purchase I have ever made. I do not know why I have been barred from reviewing my purchases and to top it off, another message I received said the decision was irrevocable. I have made a lot of purchases and have only had one issue trying to get a refund for something I never received (I eventually got the refund). I like purchasing from Amazon and will continue. This no review issue has me puzzled.

I've been a loyal Prime member for several years. On average, I'd say that I probably order 1-2 products via Amazon/month. This past year, for whatever reason, I've had issues with quite a few items in that they were defective, damaged, leaking, not as described, etc. I've probably had to call customer service 4-5 times to complain about an issue within the past year. Each and every time, the experience is STELLAR. The entire process is quick, easy and to the point. Every associate is kind, helpful and immediately offers a refund or credit, NO QUESTIONS ASKED. I've always immediately been given refunds on every single item and it is so appreciated. It really doesn't get much better than this, people. Keep it up, Amazon!

Had 3 orders w/ Amazon. 2 products and 1 Home services, products all mispackaged (cut myself open on broken glass) and home services didn't show up AT ALL (looking online company was VERY VERY shady).

I purchased a CamelBak K.U.D.U. 20 hydration pack and when I got it everything looked fine until I started looking at the pictures advertised and I realized mine looked different. The one advertised had Orange mesh on the Back and the one I got had Black Mesh in the Back. Every website I looked at the same thing. They all had Orange Mesh. I emailed Amazon to resolve the issue and now they want me to return the one I received and now I can’t even get a replacement because the price has increased by $58.00. I just wanted the product I ordered.

Not happy with Amazon and their so-called customer service. Received tracking number but product never came. I contacted Amazon and they said that they would contact the 3rd party seller to let them know. All I got from the seller was the tracking number which I already had but informed them I had the tracking number but have not received package. I contacted the USPS which a investigation and determined that they could not locate it. Contacted Amazon customer service for the second time to be told they would contact the seller. I am getting the same answer and am doing their work! Bring C.S. back to USA! This is not working...

I have been a customer of Amazon's for many years; I am also a Prime member as well. In the last year I have experienced severe delays, in shipments, from the OnTrac carrier that they are now using. I have complained to OnTrac and to Amazon, repeatedly about this severe issue. OnTrac always tells me that they are having an issue with the driver, or that they don't know where the shipment is. They tell me that they will call me back and they never do. Amazon told me they would use another carrier and they used USPS one, or two times and then they reverted back to using OnTrac again. They continually tell me, "There is nothing that we can do." Over and over and over and over again I get told that OnTrac is taking care of the problem and yet they never do. I get told that Amazon has no control over their carriers. I get told that there is NO solution at all.

I would definitely rebuy but in a different size. The color is nice, but the fit wasn’t that tight. It was more of a roll down type swimsuit when I sit down. Overall it is a good bathe suit and I would recommend this.

My family has been a Prime member for years. We order a lot through Amazon, and have usually been satisfied. My recent order of a Logitech MX Master Wireless Mouse changed that. The order was placed with next day shipping but took a week to arrive. When I opened the box, I could immediately see that the mouse was used, even though the product description and invoice listed it as new. There were no instructions, the seals on the packaging were broken, and there were scuff marks on the buttons. When I called customer service to arrange a refund, I also stated that I wanted to file a formal complaint, since I felt passing a used product as new was deceptive. After waiting on hold, the representative told me that the link to file a complaint has been removed, so she could not send it to me. That's why I'm posting here.

I am a current Prime member & I wish I had great things to say; however I do not! All my Amazon Prime orders used to come in decent packaging boxes with lots of airbags, but not anymore. Over the past year 99% of my Prime purchases have arrived in flimsy paper vanilla, or plastic envelopes that offer little shipping protection. As for Amazon customer service I have seen it go from top notch to horrid!! When I need to speak to a customer rep. or a supervisor I can expect to make at least THREE calls in order to speak to an individual who can fluently speak English. Recently Amazon sent me an e-mail informing me my Prime rate is going up another $20.00... for what even worse packaging/customer service? The ONLY reasons I keep my Prime account is for streaming video & music.

I have been using Amazon Prime for a while now and was loving it. Next best thing to getting something from a brick and mortar, and in some cases thanks to what used to be guaranteed 2 day shipping, it was actually better. Over the past 30 plus days though I can no longer make that claim. Order after order is delayed by days or even weeks now. My last order has been a nightmare and Amazon has reordered this item for me a 3rd time now! This item was a calculator I needed over a week ago that was sold and delivered by Amazon Prime.

On or about August 3, 2018 my Amazon account was hacked. I was on vacation at the time on the East Coast USA. When I returned home on August 7, I contacted customer service. I was told my account could not be found. The rep was unable to provide me with much info and I was told I would get an email on resetting my password. August 9th, no email, I call again. This time I am able to glean more info. There have been purchases made which I have not made. There has also been a two step verification set up on this account which I have not done. So the hackers were able to steal my account and secure it! With this information, I closed all my payment accounts associated with Amazon. As I found out this was after they racked up $700 against my Amazon store card.

I purchase many Kindle eBooks - Lately I've been receiving several promotional credits based on my purchases. I can't find these credits anywhere in my account. When contacting AMZ CS, I find I have other credits but had no idea I had them and they could not tell me how to see them or how to use them. This is a scam - provide credits but then there is no way to see them or apply them - they say they will be automatically applied to my purchases - which they are not. How can a company apply credits and keep them SECRET!! Ridiculous feel good scam.

My wife has an account with Amazon.com. I don't need an account, as she shares hers with me. My complaint is that they do not care about where they put our deliveries. My concern is that if they just leave the package at the top of the stairs, (as they ALWAYS do) everyone will assume: A: We are not home and therefore an open place to rob. or B: They see the package there (we live in a senior mobile home park) and figure it's easy pickings for them to take. Now we've had packages stolen that were left for us by FedEx and other delivery services before, so I'm not just some fussbudget. We contacted those services and told them to leave the stuff in a big, closed wicker basket on our porch. They all comply and nothing has been stolen since.