Amazon.com

I have had a few bad experiences with the delivered products from Amazon (damaged 2x in a row, unable to return something because I didn’t have a large enough box, stolen/missing items). However, every single time I call Amazon customer service on the phone, I am given incredible service. (And I’m not a prime member.) I was terrified to call the first time, having dealt with large corporation “customer service” before. I have had the agents go completely above and beyond though to help me figure out unique problems or to make sure I’m not paying for damaged, missing, and unwanted items. I’m a realtor for CO, I’m not a spokesperson, I just know good customer service and I think Amazon trains and holds their agents to a higher standard, and it shows. I can’t speak to their email or “chat” customer service, but in my experience, I would never use those. Just call, be nice, explain your issue, and they want to help you solve it! (Speedy service, too. I never? — or rarely at least — have to wait for an agent.)

I’ve been using Amazon for 19 years and I swear by it. I’ve probably ordered well over a thousand items and my satisfaction rate is something like 98%. I certainly do my research by comparing prices with other online retailers and will use another retailer when their prices are cheaper. I rarely have a problem with the purchased product but when I do it always gets resolved. They also do a great job with inventory. I used a couple other online retailers, purchasing (supposedly in stock) items with guaranteed Christmas deliveries only to have my order cancelled right before Christmas as the item was out of stock. This has never happened with Amazon.

I've been an Amazon Prime member for almost a year now. For only $12.99/month, I have so many options and Amazon products (streaming ANY music I want, at any time I choose on ANY device; Amazon unlimited photo storage with automatic uploading so I don't lose any photo or video when a device fails; Amazon Smile contributes to my charity of choice (St Jude's Ranch For Children in Boulder City, NV); Amazon NOW allows me to order almost anything I need from a grocery store, and delivers it to me within the time frame of my choosing; Amazon Prime gives me the option of choosing 2-day FREE shipping, or free shipping that delivers on a later date - but gives me a $5 reward for choosing the later option which can be applied to my Amazon NOW order (so far I choose the "later option for free delivery" twice and now I have a reward of $10 off my next Amazon Now purchase.

Once again, I'm giving Amazon a 5-star experience, this time due to its excellence in customer care, even on a Sunday afternoon. When I had an issue with a local UPS store while trying to print a return shipping label for an item I purchased from Amazon, I contacted the customer care department on the Amazon shopping website in order to have them mail the return shipping documentation to my home. The deadline to return my item was very near so I was in a bit of a panic to get a return label asap - my printer refused to print, the UPS computer and printer were not cooperating, and to get the proper documentation mailed to my home was my last hope... Until I chatted online with an Amazon.com customer care representative.

Shopping online has become not just a luxury for me, but a necessity due to my disability. I no longer have the ability to stroll through stores, browsing the shelves for what I need or to be inspired by what I see there. The Amazon Prime shopping app (both on my phone and on my laptop) has afforded me the opportunity to look at different products I need, check prices on different brands, and read reviews by customers who have purchased and used the products I'm interested in purchasing. It also delivers what I order in a very timely manner, and since I've become a Prime member, my deliveries are free, within a few days of placing and paying for my orders.

Order payment error. I placed an order using an Amazon gift card as part of the payment. The check out page showed the gift card had been applied. When the order processed, it dropped the gift card off and charged the entire amount to my bank account. Called customer service and they say they can't do anything about it until next week. Ridiculous!!

On May 14th I ordered two products. One came in on time, the other never arrived. It was due to arrive on the 17th. On the 17th I checked my order and it had disappeared without explanation. So on the 20th I called customer service and spoke to a helpful woman that informed me they were waiting for 'verification' from my bank and the bank was not responding. They also tell me an email was sent on the 16th. And that someone was to contact me within 24-48 hours with more information. I was informed email was the only possible communication available for such things.

I don't know what happened to Amazon delivery but it is HORRIBLE now. What is the purpose of asking PAYING members what their delivery preferences are if they blatantly ignore them? Usually people list preferences for a reason. I only ask to put my items at my front door (MY FRONT DOOR), that way they can attempt to ring my door bell so that I can get my package or leave it there when I don't answer, but their drivers will leave my packages ANYWHERE they feel like it and then state that "package was handed directly to a resident," yet they left the package behind a flower pot in front of my garage door, when my front door is only a few steps away, and NEVER rang the door bell. LAZY LAZY LAZY.

Since the early 2000s I have written almost 500 reviews on Amazon.com for products, books and movies and at one point was one of the top few hundred reviewers on the site. I have enjoyed sharing my opinions and honing my writing skills by writing these review. All of a sudden, however, every last one of my reviews were deleted about 4 months ago. When I finally discovered how to contact Amazon customer service (whose contact info was hidden deeply in the bowels of their website), I was told that one of my reviews had violated Amazon's policies. I was not told which review had violated which policy, but I was promised that someone would get back to me. No one ever did.

As a long time devotee of Amazon & Amazon Prime? my recent experiences within orders reflecting the “Prime” advantages are done. The yearly rise of the cost to the advantage of membership I have felt were justified, in point the excellence held in customer service related to membership were on a par w/ few? If any, however my last few encounters regarding specific orders fulfilled through in which assistance was imperative to resolve an emergency fail regarding an item directly purchased through Prime, left me with the realization that as the enormity of growth has greatly affected the pricing now found anywhere, as opposed to the years of Amazon having the best price points available bar none?

Why are products labeled with prime shipping available when they are not. The sad part is this is not the first time that an item has not been delivered on time. If I wanted to wait a week for the product I could have ordered it from another site at a cheaper price. I pay for a quicker delivery and I am very dissatisfied with the outcome.

I've been an Amazon Prime member since practically the beginning back in the mid 1990s. I have ordered lots and lots of things and have never had delivery problems until they recently started using their own AMZL carrier in my area. I had a chat session this evening trying to resolve a delivery issue (carrier lied about attempting a delivery) and then asked if there was a way I could ask that my future orders not be delivered by AMZL. I was given an email address to write about this issue. So I wrote a long note, only to have it bounce because they don't monitor that address for incoming messages! So why did their representative give it to me? And there is no one to contact about that issue. Sigh, I've loved being an Amazon Prime customer but it seems times to look elsewhere.

I've been an Amazon.com customer for several years now and we've been happy, however for awhile their Amazon was using a delivery carrier called OnTrac which was a nightmare. Items were delivered to who know where and took 2 weeks at times. Now it seems that Amazon has their own delivery service and it's a scary thing indeed. The drivers are in street clothes, unmarked cars and look like day labors or someone that 30 minutes prior to being near your front door were holding a cardboard sign begging for alcohol money. These individuals sometimes bring other people with them in their automobile. I witnessed one person get out of the delivery drivers car and scope out the items in my garage. Another delivery was past 9 pm on a Sunday. Amazon delivery service in my opinion is inviting potential crime to my front door.

Amazon now sends you a bar code to make a return on prime that can only be done at a genuine UPS store, not a pack and ship. I had to run all over to make my return. As a USPS and UPS customer, in the past if I had to make a return they sent me the RMA, I printed the label and could drop USPS in my post box or drop at the pack and ship a few blocks away. Very simple process. Now I have to drive miles and stand in line for service which is very annoying. Think Amazon is getting too big and spoiling some of the great features that made them so successful.

I know Amazon has their dumb charge you after order and then refund and charge again after item is shipped but i was not refunded for the 1st time and now ive been double charged. And it pisses me off cause now my account is in the negative simply because of the double charge. And ive tried to get a refund since sunday and here i am still no refund and it just pisses me off so much.

I have been a happy Amazon customer for more than 15 years. Above all, Amazon seemed reliable and trustworthy. But as of April 2019 things have changed (my personal experience): Lots of mix-ups with shipping (wrong items, wrong sizes), fraudulent sellers (advertising misleading information), customer service clearly less professional (phone people, friendly but increasingly clueless), sketchy people making delivery in weird vehicles, and the return process has become a nightmare with QR codes and having to dredge to an Amazon return places. What is going on? Amazon in inner turmoil?

I stopped ordering from Amazon but have found myself going back to them because of the quick shipping. A few months ago I ordered an item to help my recently disabled dog that was supposed to be shipped the next day. After a few days I checked the order and learned that it would be a few weeks. I would not have ordered if I knew that. The same thing just happened again. I ordered from Amazon because I needed the item right away and it was supposed to arrive today. It hasn't come and I just looked at the order and now it says it will arrive in 3 weeks. What is up with this? These are the things that remind me why I left in the first place.

Don’t order anything large and expensive. I spent $260 on a home gym. I only received roughly half the parts. After months of back and forth, they approved a return, at my expense. Because of the weight, that would have cost more then I paid in the first place.

Before my rant, I want to say I love all things Amazon, I am and will stay a loyal consumer in spite of my current experiences. About a month ago, my account was compromised, I thought it was handled until I tried to log into my account to find it was temporarily disabled.. Go Amazon security!!! Well it is still disabled, 5 weeks later. I have spoke with at least 6 different reps. Finally spoke with a Jarrett ** who knew what he was doing. Needless to say I was unable to answer security questions, account still closed. After an hour and 10 minutes, we discussed opening new account. Can’t use my email. Already in use.

Today is May 14, 2019 and, supposedly, Amazon has implemented a new push to get items to us in one day. The problem is, items are not always delivered when advertised, which is a huge problem in this day of porch pirates stealing items. If I schedule a delivery, I make sure I will be home that day. If Amazon doesn't deliver that day, as scheduled, that means I have to take time off or adjust my schedule so that I'm home on their new delivery date.

Amazon used to do a great job. Now they have sold out to the independent drivers I guess. late deliveries, packages apparently thrown out on front lawn, smelling like smoke. Crapy attitudes. One lady barely put out her cigarette before ** at my wife about the inability to find the business address on her business door. Nobody else has an issue. I looked outside and down the street and this stellar delivery person had just left a bunch of the boxes on the sidewalk outside the door of the business.... How stupid do you have to be? They need to stop this or do something different.

I ordered this swimsuit at $14 to be fulfilled by HOLIPICK and shipped via "PRIME" because it was advertised as 1 day Prime shipping, and clearly a great price. I saw that the payment was debited the evening it was ordered, and received notification that it was shipped the next day. I had no reason to believe that things had gone awry or that it would not arrive by the estimated 1-2 days shipment date advertised. It was not until it did not show up that I began to question things.

I am not an Amazon Prime customer. A neighbor on another street is. I have consistently received his packages delivered to my home since before Christmas 2018 (I guess that when he got Prime). My address is clearly marked at the end of my driveway. However since the drivers only use GPS and apparently not their own eyes, my neighbor's items are delivered even though it is a completely different address. On GPS, the streets overlap and the screen must be expanded to show they are separate roads.

Amazon leaves my packages in the open lobby of another building in my apartment complex. They consider it a "mail room" which it is not, and packages have been stolen from there. I am unable to pick up my packages from this location. Complaints to Amazon result in apologies but no improvement in service. I consider the problem to be laziness on the part of the delivery personnel. My apartment is not difficult to find.

This is the 10th day that I have been waiting for my two packages from Amazon. I had just cancelled my Amazon Prime, and then that same day put in an order. This was 10 days ago, tomorrow. One was not on its way, and the other one keeps getting extended. These are just regular products, you can get many other places. So it isn't as if they were not in stock. I have called four or five times. The last time, today, she hung up on me. Probably because I was annoyed. This is not the company people seem to think it is. I feel the service has gone down a lot. I will be doing my orders where I use to.

I just feel Amazon has gotten too big for itself to control or maintain any type of integrity. I am a prime member and have been for some time. I pay monthly. I dont order a lot of stuff but I would say Ive been let down by at least half of the orders Ive gotten. From day of delivery not happening or the package just doesnt show up. I call and have to talk to sometimes I kid you not 10+ people transferring me from one person to the next. To no avail. No one cares. There is no sense of urgency. I am one person that has gone through this today alone. At least half of my orders have ended in disappointment in all the time I have been a member...

I purchased a king size Doona in faux fur. It is exactly how it was described in looks and colour. The delivery was very quick with no hiccups. The Doona looks beautiful on our bed. Very soft & cozy. My delivery was free which kept my price down on my product. Would buy again from Amazon Australia. Keep up the good work Amazon Australia.

I bought a product Airtel 4g wifi hotspot, they have the date for the delivery that 4-8 May. But they still don't deliver it and asking to look into this for two days again and again. I have suffered a lot from their worst service or seller response. And also am shocked of their service and how they handle their seller, god knows. Even they don't have any procedure to select another seller to get delivery on time. They just wait for the seller to deliver on their own. I am very much upset of Amazon service and thus writing this review. They don't care about you money, value and time at last. They must follow a scripted procedure to solve any problem and makes you fool out of it. So it's better to trust of your own country oriented businesses rather than these online selling freaks.

Today I noticed on my credit card statement two charges for Amazon video. Since I have never signed up for, nor watched an Amazon video, I was concerned about why I was being charged for this. When I called Amazon and explained the situation, they said they were able to see the person’s account who was using my credit card. They asked me to guess who it might be. I gave my husband’s name but they said it wasn’t him. I explained that nobody else has access to my credit cards or my Amazon account.

I ordered a play structure for my son's second birthday. I ordered it over a month in advance so that I'd be sure it was ready in time. I told family and friends not to get him anything because one big gift was all he needed. Two boxes arrived and I hid them in my basement. The plan was to build it the night before his birthday, while he was sleeping. That way, when he got up the next morning, he'd walk outside to the surprise. After he went to bed, my husband, father-in-law, and I, got started building it. About five minutes in, we realized there were some big important pieces that weren't in either of the boxes. So I checked online and discovered that the shipment was supposed to have three boxes, and that the third box was missing. I spoke to someone at customer service who told me that it looked like the third box was somewhere in Ohio (I'm in California). The customer service agent I spoke to said that I should wait five days. It's been five days.