Amazon.com

I have had a few returns and I love how easy it is to send them back. Some I just print a label, repack and leave for my mailman and others I take to a local Kohl's. I do not have to package it up, I just show the QR code Amazon has sent (I show it on my phone or you can print it). It is only a few hours and the money is back in my account. Kohl's will give you your return receipt and a 25% off in store coupon good for a week. Savvy, aren't they. LOL. I have had a few issues that required a phone call directly to Amazon and have been taken care of with courtesy, friendliness and a quick resolution of the problem. As you can see I am in love with Amazon and will continue to buy a $5 or less item or a $1000 plus item. You just can't go wrong!

After many years of shopping with this store, without a doubt we know for a fact that we do not have any worries about a return or refunds with this outlet. If we have any issues we can always rely on a Rep. taking care of it without any stress on our part. They have always come through 100% for us. There just isn't any online store like this one for shopping for they cover anything one might want to buy, all lines of any product you are interested in along with reviews which greatly help in making decisions to purchase. They continue to be our number one online for us, can't see that ever changing.

Some people leave reviews about a bad experience with a seller and not being able to get their problem resolved and blame Amazon for the seller's but it's obvious in their review they didn't take the time to contact Amazon about their issue. I love getting my food for my fur babies at Amazon because I'm a prime member and I know I will get it on time unlike alot of other places who promise a delivery date but don't deliver on that promise. I'm disabled so I get a discount rate for prime membership and that's great that they give back and help people who sometimes need a little extra help. I've shopped at Amazon for several years and have never had a late package. In today's times that's unbeatable service.

Amazon usually has anything and everything a person would need. One place shopping. They are great about the details for item's also about if it's in stock or not. I hate ordering from some places and then after they take your money they send you a email saying oops out of stock but then take 4-5 days or longer to give you a refund,your money back. Anytime I've ever needed a refund it's always been back on my card the next day from Amazon. I just can't say enough about my Amazon experience.

I have run up against any number of odd things that I have had to have handled and never once have I been disrespected or made to feel anything but a valued customer. I have had any number of 3rd party issues and again for the most part Amazon have backed me up 100%. Just remember in the end you get better results when you're nicer. It's even easier to be a nicer person than negative. ***I have never worked for nor do I know of anyone who has worked for this company. I have also never worked CS in this capacity..

Hiding behind all sorts of implausible excuses - ‘the seller is not reachable’ (in a place like Dubai, where the mobile phone and fibre-optic internet services are nothing less than 4G!), ‘we are unable to cancel your order’ (shipping it ten hours after I had clearly cancelled it in writing), ‘you can cancel the delivery when it is delivered’, ’the refund could then take up to one week to be issued’, etc., etc. Extremely frustrating conversations! I even had a customer service manager here call me from a U.K. number (with dodgy call quality!), who took nearly ten minutes to get the order number right, followed by an unkept commitment to initiate the refund. This was the general tone of the team here. A despicable experience for any long-term customer. I had virtually lost all hope of resolving this and convincing them that this was definitely not expected of the megabrand that they were representing! Dejected! To say the least.

Out of sheer frustration, I emailed my grievance to Jeff Bezos, of course not expecting a reply from a trillionaire sitting 7,400 miles away and then again, why would he bother responding to someone that he has never met or heard of before? Guess what happened? The response came. Prompt and extremely effective! Within a few hours, the entire mess by the team here was sorted out and the refund initiated. His response mentioned that he will take “any action necessary”. Any action. That is how much the founder of Amazon loves his customers. It’s not by fluke that they are No. 1 and will continue to remain so. Their founder’s principles are strong and his corporate vision is clear. Nothing but the best, for the most valuable asset that a business can have - its customers. I wish this absolute Legend all the very best.

I would advise customers with serious complaints to address them directly to him and feel safe in the knowledge that they will be resolved. I will continue shopping with Amazon only because Jeff founded the company. Thank you Sir, for caring, when you easily could have looked the other way and ignored my communication in the bulk of emails that the richest man of earth is bound to receive. The corporate world and the other global business icons have so much to learn from you. So, so much. Thank you.

I was on the phone with four representatives and three supervisors with no satisfactory results. They all just passed the buck from one to the other. One f the supervisors was supposed to escalate the matter to a higher department and left me on hold for 30 minutes and then just disconnected after I had been on the phone for 1 hour and a half with different Representatives. Amazon has no resolutions to customer issues. Prices fluctuate like gasoline. I wouldn't recommend the Subscribe and save unless you want to pay a different price every time it gets automatically ordered.

The 2nd issue is my major issue and it has to do with all of you out there who are healthy and can get to a store yourself. No one has spoken up about this and it needs to be addressed. I am home bound and basically bedridden from a rare immune deficiency disease so I am immune compromised all the time so I always have these disinfectants and masks all the time. They are essential to my health. I am alone on my own and have no way to get these items or other regular items for daily care except through Amazon Prime & Prime Now which is no longer delivering to my area because they have no open time slots. So I am alone without any help and no way to get anything because even places like CVS or OFFICE DEPOT will only have these items for pick up in store. I am going without and more vulnerable than ever.

There are others like me maybe not my same medical conditions but same situation. So please if you are able bodied and can get to a store or have someone who can do so for you, it may be inconvenient but by buying up way more than you need and using services that you don’t need you have already placed people like me in a dangerous position. They say it takes a crisis to bring out the true nature of people and sadly that is true, well take a look now. People are selfish and the hoarding and not looking out for or even thinking about others who may not be able to get things for themselves shows you this.

If people just got about 2-3 weeks at a times worth of what they absolutely need and left some on the shelf for the next to do the same and they saved the online delivery services for those who can’t do without them then we wouldn’t be where we are now. And as for these companies that only allow purchases in store, you are guilty Just as well. PPE and sanitizers should go first to healthcare workers, I used to be one until I became ill, including first responders, and then their patients and elderly. I share my few supplies with the RN or N.P. that visits me not just for her protection but mine, think about it, patients who are home bound and receiving medical care in home are far more vulnerable than any healthy person who just uses common sense and washes their hands more often and stays home if sick.

All healthy people are panicking and hoarding while those of us who are pretty much living in isolation all the time are like, well welcome to our world. At least you know that at some point your isolation will end. Ours won’t. I applaud Amazon’s hiring more people, but only if it is going to once again allow those who are not only prime members but home bound to have access to items and Prime Now services.

It's unfortunate because everything else about their service is great, but it means nothing when the product comes home damaged. Fortunately they are very lenient with their return policy, and you're not expected to pay for any shipping, which is how it should be. Having to re-box and go to your local post office to make a return is extremely inconvenient. If another item comes in damaged I'm taking my business elsewhere.