Amazon.com

First of all, you don't just lose packages. Loaders sign for them, unloaders sign for them, and there is a driver or pilot in between. If the package was damaged in transit, or even if it did become lost or stolen, they should have reached out immediately to determine if I wanted to replace the item or get a refund. In talking to Amazon Customer Service, I chose to reorder the item, but I asked if I could have it sent like an Amazon Prime service with expedited delivery for my inconvenience. This doesn't sound like an unreasonable request under the circumstances, since I now have to wait another two weeks. They could not do that.

In attempting to reorder, they said they were having problems reordering the item, so I would have to get a refund. That's not a big problem, but I've already received the mattress that belongs to this bed and a replacement would be better. At the very least, they could have maybe offered a $50 gift card or something to keep my business, but they did not do that either. So my refund was processed and I returned to the seller's page and reordered the bed - without any problems in doing so. Again, I will have to wait two weeks to see if that order makes it through. I just think that as big a company as Amazon is, they could handle problems a little better than this.

When your item arrives and for some reason you have to return it, you click on return on your orders page next to the item you are returning and you are emailed a return label and then you ship it for free at UPS or go to a Kohl's store and return shipping is free! Once the return is in process, your payment account is credited before Amazon even gets the item back. The prices of items are extremely competitive. When you need to contact customer service you get an immediate response and they help you in every possible way! Need I say more?

I have had a few returns and I love how easy it is to send them back. Some I just print a label, repack and leave for my mailman and others I take to a local Kohl's. I do not have to package it up, I just show the QR code Amazon has sent (I show it on my phone or you can print it). It is only a few hours and the money is back in my account. Kohl's will give you your return receipt and a 25% off in store coupon good for a week. Savvy, aren't they. LOL. I have had a few issues that required a phone call directly to Amazon and have been taken care of with courtesy, friendliness and a quick resolution of the problem. As you can see I am in love with Amazon and will continue to buy a $5 or less item or a $1000 plus item. You just can't go wrong!

After many years of shopping with this store, without a doubt we know for a fact that we do not have any worries about a return or refunds with this outlet. If we have any issues we can always rely on a Rep. taking care of it without any stress on our part. They have always come through 100% for us. There just isn't any online store like this one for shopping for they cover anything one might want to buy, all lines of any product you are interested in along with reviews which greatly help in making decisions to purchase. They continue to be our number one online for us, can't see that ever changing.

The most difficult pill to swallow is when push came to shove the Fraud department couldn't be bothered to make a phone call to sort out what is truly going on. Amazon is a massive company that should have safeguards in place to identify when the same card with different personal information is used, in fact, the only way to find the other accounts was by the CRS doing a search of the card number because nothing else matched.

The cost of shipping is built into the cost of my membership, so remember nothing is free. They give you no recourse for late shipments. I order things with plenty of time but when you're expecting a delivery it should be there. My daughter's birthday present is already TWO DAYS late and the only offer is a refund, but then they reverse the shipment and that's not feasible because I still need the product. They shouldn't be allowed to charge you a fee if they don't hold up their end of the agreement. I'm not ordering from them anymore. It's time to get back to shopping small, local businesses again. Bye, Amazon

I just got off the phone with the Manager of this department; actually I hung up. First I had to clarify just who it was I was talking to. I record names, whether I have an issue or whether I am thanking someone for a job well done. Couldn't understand his name. Perhaps he thought I was merely messing with him. Far as I could understand I believe his name was David? Lavid? Laveed?? I was agitated and frustrated (you name it, I was that too) from the constant calls and chats with these folks. I started calmly enough (calmly enough in my present state) - certainly didn't yell through the phone or swear at this gentleman, but his manner and tone were not conducive to me remaining so. He lowered his voice several times and mumbled unintelligibly. I questioned him the first time, he perked up and confirmed I had heard him right (I think), then lowered his voice and mumbled something again - quick and rushed.

When he spoke slowly he was clearly understandable. I didn't catch his mumblings but I can only assume it wasn't something I didn't particularly want to hear in the first place. My agitation grew. He placed me on hold at one point, which I had no objection to, and when he returned he stated, "Thank you for holding. I appreciate your patience". I waited for him to continue. If it was my bad for not responding; okay, but I did not believe a response was required. He immediately started in with, "can you hear me, hello, can you..." game (which became absurd), of which I was replying to him. Finally he confirmed he could hear me and like any other red blooded American I asked if he too could hear me. He replied, "you can hear me, I can hear you, let's move on". Very quickly. Very rushed. Call me an idiot for apparently he thought I was. I ended the call.

Without a doubt, companies all over the world receive heated calls from their customers and although I agree they should not have to put with with being swore at and/or browbeaten (neither of which I did), I would think they would have had the training and forbearance to understand a customer's frustration and handle it accordingly. I have been in this situation before and competent managers were able to put things into their proper perspective - without insulting me, and resolve my issue. Sometimes not to my satisfaction - but I was willing to accept the outcome solely due to the manner in which my issue was regarded and how I was treated. I mentioned before I was agitated and rightfully so. I had a valid issue. I have an Amazon Store and Amazon Visa card. I use my store card extensively. However, since neither the store card nor the visa card assist me in my efforts to breathe - I dare say, I can and will continue on without them.

The tub was delivered damaged. I contacted Amazon about a replacement and they refused to replace the item stating it was from a third party and was not available at the price I paid. After arguing with Amazon for forty five minutes and being transferred to four people I was told to return the tub and replace the order and Amazon would do a price difference refund. I told the agent that I would have to wait on the refund because I did not have the very expensive amount of the product just sitting around in my account.

I was able to finally re-place the order today, Jan. 14th, and reached out to Amazon to receive my price difference refund only to be told I AGAIN wasted my time. I was AGAIN transferred to three different agents and told I would have to wait for the refund until the product was delivered to me for the refund. Amazon seriously needs to review their customer service practices for damaged products. It is ridiculous for the customer to have to go through all the time it takes to have a product replaced when it came damaged!! Beware consumers!!