Amazon.com Reviews

The ease of having everything delivered to my doorstep, no-questions-asked return policy, and competent and responsive customer service via chat for the very few cases something was not right, is a fantastic enablement for all who are not able to shop in person. I particularly like the option to buy refurbished or returned for slightly reduced price.

Like any large platform, Amazon has its occasional issues and small mistakes, but overall the experience is reliable and convenient. Most orders arrive on time, returns are usually simple, and customer service generally resolves problems without too much hassle.

I love Amazon! I get what I need, at a good price, with good service, and fast delivery!

Shows me it isn’t the big hype that Amazon is making it out to be. It is also always important to price check. I have found that yes Amazon is very convenient but it doesn’t always have the best prices. You must check around. Coupons are good and I must think if I’m really going to use the product just because it’s a good buy.

I had a recent food product purchase. The item delivered was different than what I ordered. I knew there could be no return because of food products but went to a chat experience and was immediately refunded. So satisfied with Customer Service. I'm a happy shopper.

We have been Prime members for 10 years running. What used to be an excellent delivery shipping and customer service venue has COMPLETELY GONE DOWN THE TOILET! From errant deliveries to other addresses and repeatedly terrible packing from their lackey employed shipping dept, with items thrown into a box with no paper to buffer their rough handling by their delivery drivers to customer service reps that have thick accents and are difficult if not impossible understand. Amazon just doesn't seem to care about their customers' satisfaction. Sad to see another company slip through the cracks and will be looking for a change to a different service post haste..

I received my package and brought it into my home to open it. After opening the package I noticed something was moving in the box and inside the box. Little bugs approximately 20-30 of them inside and on the outside of the box. WTF?!? I did not order a bug infestation to my home!

I am very disappointed and frustrated with the pathetic service provided by Amazon and its authorized installation partner, Spark Services. I ordered a Lloyd Split AC 1.0 TR Inverter 3 Star from Amazon, which was delivered on 16th May 2026. The installation appointment was officially scheduled for 21st May 2026, but even after several days, the AC has still not been installed. Without my consent, confirmation, or even a basic courtesy call, the installation slot was arbitrarily rescheduled to 25th May 2026. This clearly shows complete negligence, poor coordination, and zero respect for customers’ time and money.

Amazon used to be much more reliable. Recently, I’ve noticed a pattern where orders with different delivery dates are intentionally grouped into the latest date, ignoring the faster delivery options selected by the customer. Even worse, when deliveries are delayed, customer service often says their system “does not allow” cancellations, forcing customers to wait for the package, return it, and then wait again for refunds. The entire process can take 10–15 days with multiple calls and complaints. Very disappointing experience lately with deliveries, cancellations, and refunds.

Amazon heavily promotes expandable storage for the Amazon Kids tablet and recommends purchasing an SD card, leading parents to reasonably believe it will expand storage for children’s apps and games. After purchasing both the tablet and SD card, I discovered that many apps and games still cannot be moved to the SD card, making the internal storage fill up quickly anyway.