Amazon.com

I have had a few bad experiences with the delivered products from Amazon (damaged 2x in a row, unable to return something because I didn’t have a large enough box, stolen/missing items). However, every single time I call Amazon customer service on the phone, I am given incredible service. (And I’m not a prime member.) I was terrified to call the first time, having dealt with large corporation “customer service” before. I have had the agents go completely above and beyond though to help me figure out unique problems or to make sure I’m not paying for damaged, missing, and unwanted items. I’m a realtor for CO, I’m not a spokesperson, I just know good customer service and I think Amazon trains and holds their agents to a higher standard, and it shows. I can’t speak to their email or “chat” customer service, but in my experience, I would never use those. Just call, be nice, explain your issue, and they want to help you solve it! (Speedy service, too. I never? — or rarely at least — have to wait for an agent.)

I’ve been using Amazon for 19 years and I swear by it. I’ve probably ordered well over a thousand items and my satisfaction rate is something like 98%. I certainly do my research by comparing prices with other online retailers and will use another retailer when their prices are cheaper. I rarely have a problem with the purchased product but when I do it always gets resolved. They also do a great job with inventory. I used a couple other online retailers, purchasing (supposedly in stock) items with guaranteed Christmas deliveries only to have my order cancelled right before Christmas as the item was out of stock. This has never happened with Amazon.

I've been an Amazon Prime member for almost a year now. For only $12.99/month, I have so many options and Amazon products (streaming ANY music I want, at any time I choose on ANY device; Amazon unlimited photo storage with automatic uploading so I don't lose any photo or video when a device fails; Amazon Smile contributes to my charity of choice (St Jude's Ranch For Children in Boulder City, NV); Amazon NOW allows me to order almost anything I need from a grocery store, and delivers it to me within the time frame of my choosing; Amazon Prime gives me the option of choosing 2-day FREE shipping, or free shipping that delivers on a later date - but gives me a $5 reward for choosing the later option which can be applied to my Amazon NOW order (so far I choose the "later option for free delivery" twice and now I have a reward of $10 off my next Amazon Now purchase.

Once again, I'm giving Amazon a 5-star experience, this time due to its excellence in customer care, even on a Sunday afternoon. When I had an issue with a local UPS store while trying to print a return shipping label for an item I purchased from Amazon, I contacted the customer care department on the Amazon shopping website in order to have them mail the return shipping documentation to my home. The deadline to return my item was very near so I was in a bit of a panic to get a return label asap - my printer refused to print, the UPS computer and printer were not cooperating, and to get the proper documentation mailed to my home was my last hope... Until I chatted online with an Amazon.com customer care representative.

Shopping online has become not just a luxury for me, but a necessity due to my disability. I no longer have the ability to stroll through stores, browsing the shelves for what I need or to be inspired by what I see there. The Amazon Prime shopping app (both on my phone and on my laptop) has afforded me the opportunity to look at different products I need, check prices on different brands, and read reviews by customers who have purchased and used the products I'm interested in purchasing. It also delivers what I order in a very timely manner, and since I've become a Prime member, my deliveries are free, within a few days of placing and paying for my orders.

Been an Amazon Prime member for many years, but lately I am concerned about their shipping practices. Last few orders from Amazon were delivered without being packaged properly in Amazon boxes or any boxes. Contacted Amazon regarding this issue, but so far they seem to continue to ship items just as you would get it off the shelve. Beware as Amazon is now not boxing items and that can create many issues for customer.

On Prime Day, Amazon had a deal on Ring security systems with the choice of a Dot or Ring doorbell. I ordered the 14 piece security system with the Ring doorbell and ordered the Dot separately. I did not receive the doorbell. I was on the phone for 35 minutes with overseas customer service with no solution other than to send it back and get my money back. I am furious that there is no resolution or consequences for Amazon.

I called customer service about a late package last night. Seeing as I had to have it today and they told me it had been out for delivery and the driver could not find my address. Now this is the 4th time the driver has seen one address on my duplex and drove off when there are clearly two address. I have instructions on my account stating the description of my building. So anyway I ask to talk to a supervisor and am told by the representative no I can handle it. So I let her only to be told they would have it here no later than 9:30am this morning.

I ordered a product and paid for next day delivery, but it didn't arrived. I called customer service next day, they were not helpful at all. I talked with a supervisor, Humberto, who was very rude and said he is the highest person in Amazon and refused to give me his superior's name and contact information.

I have been a Prime member for 6 years and for the past year and a half this has been my worst experience ever. I have had 3 or 4 incidents where my package stated it was delivered and I did not receive it. On 07.19.19 I was supposed to get my package and I received an email stating it was delayed and I would not receive it until the following week. I called customer service and spoke with Jenell who assured me she would cancel and refund my money for me since I told her I needed the things I purchased for next day use and I would have to go to Target and purchase.

I was scammed by someone pretending to be from Amazon. While Amazon is not responsible, I thought that they would refund the money and make the public aware that there is a fake number on the web when looking for Amazon customer service the scammers are using. They were very understanding but did not refund my money. I am afraid to put my credit card back on file with Amazon.

I purchased a silk duvet cover by Zimasilk on Amazon on Prime Day, along with a silk fitted sheet and a pair of silk pillowcases, all by Zimasilk. I took a long time finding ones that matched, and had to order the items separately. The sheet was obviously USED when it arrived - it was a return (the box inside was open and the internal wrappings were all wadded up along with the sheet). Then the matching duvet cover was shown by Amazon as shipped, then shown as sent to wrong address, then shown as damaged in transit. It was then returned to the seller.

I ordered a leg brace for my knee. Guarantee Thursday delivery. 830pm on Thursday I get a email stating they are having trouble delivering to my address. So they send the package back to seller without my permission. Instead of sending it to the right station to be delivered the next day. After many calls to Amazon by employees who have no idea how to fix a problem. I get an email stating they are refunding my money because buyer returned it. They will lie and deceive you beware.

I purchased a TV on Prime Day through Amazon. It was shipped out by Best Buy which is an approved Amazon vendor. I got a great price on the TV. The only thing is they sent me a messed up TV. It was not damaged during shipping. It was totally a factory second. You could see the ribbons (internals) on the side of the TV screen which is not good. Also the TV did not function correctly. I was told I could send it back for a full refund or take it to the nearest Best Buy. Either way I was told they could not send me another TV at the price I purchased it for on PRIME DAY. So what is the point PRIME DAY???? I don't blame Best Buy because I did not purchase the TV through them. I purchased it through Amazon. Buyer beware!!!!

My experience with posting reviews for vendors on Amazon.com have been totally disappointing. The postings are truthful and informative but Amazon.com rejects them, my guess is because they are negative. Here is my latest post that was rejected. See what you think... "Thank you for submitting a customer review. Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines." ES Robbins EverLife Anchor Bar Lipped Vinyl Chair Mat for High Pile Carpet, 45 by 53-Inch, Clear ★ from Ronald ** on July 17, 2019. Vendor can not fill orders. The vendor was unable to fill my order. None in stock and no idea when they would get any in. Yet they had the product advertised on Amazon.

Don't buy this if you intend to use for music. The Kindle stops playing the music without any input every few seconds. Cannot get through one song without it shutting down. Customer service rep thought it was ok that it almost made it through one song. Sorry, not acceptable.

My husband and I ordered $1000 worth of furniture from Amazon, all of which was supposed to be delivered within about a week of purchase. The couch, the rug, the baker’s rack, and the pillow cases arrived on time. We decided on a different rug and pillows so we initiated a refund for both of those items. No big deal. We were waiting on the arrival of an accent chair, a coffee table, and an end table. July 10th came and went and apparently our tables were delivered and signed for by someone that doesn’t share our last name. I chatted with a representative and they told me that sometimes UPS drivers accidentally mark packages as being delivered, and to wait until the next day. The next day came and went, still no tables. I chatted again, this time they told me to wait until Saturday the 13th. The chair was also expected on the 13th. Saturday came and went, no tables, and no chair. Hmm.

Purchased an item on Amazon Prime Day. It was delivered but when I opened the box, after I had signed for it and the courier had gone, it contained random items I never ordered that were a fraction of the cost. Upon contacting Amazon they would not replace the item only provide a refund for me to re-purchase. The item had gone back to full price, but they refused to credit the difference. This event was publicised as a bonus for being a Prime member and yet they treat them like this... Shocking. They also implied that as I had signed for the parcel then it must have been correct. From now on the courier can wait whilst I open every package.

Prime Day I ordered a monitor Monday and expected delivery on Wed. I got a nice pic of my monitor on the wrong doorstep. Rather than send the driver back to get it they inconvenienced me for 3 more days while they had another shipped from Va. AMAZON WOULD RATHER INCONVENIENCE A CUSTOMER THAN INCONVENIENCE A DELIVERY DRIVER!!

On 16th July 2019 (Prime Day), I have made a a good deal buying Samsung M20 at INR 6830.99 (which is INR 7159.01 lower from its MRP) on order#**. Since I am a Prime customer (with same email id) I was promised to get delivery by 17th July 2019 (next day) until 2100 hrs IST. But on the day of delivery I waited whole day till committed time then see a message on "your order tracking" that it get delayed and I will get it by 20th July 2019. After 2200 hrs (IST) it showed that order is cancelled by me and parcel is returning to seller, but this is not the case. Rather this fake message was either created by delivery person, seller or by Amazon itself, I was waiting for this parcel since morning, how can I reject it. I would like Amazon to take strict action against team involve in this event of creating trust deficit and cheating in the name of Prime Day deal.

On Amazon Canada Prime Day. It was offered $5 bonus on $25 reload. They never posted any limit of the maximum benefit on their advertisement. Not even in small bold letters. I reloaded multiple times in the hope I will receive $5 credit each time. Each time on my transaction it was clearly mentioned Qualifying offer. "Prime Day GC Promo" and "$5 promotional credit will be automatically applied to your account within 2 days". However, in reality, I have received only one $5. I have contacted their team and they partially gave me promotional credit but didn't give the full bonus value that I should receive.

I am a prime member of amazon.in and the services that I got is pathetic. I work as a freelancer for an Amazon store based in USA and my client wanted to buy a laptop for me for work. He wanted to use his card for accounting purpose so I tried to buy it on Amazon since the payment was not authorized from the bank so it declined at 1st time but then my client called into his bank and authorized it and the order went through then Amazon somehow canceled the order. Called Customer service, they said to try again it should work. Again tried, bank declined then client again called and authorized bank for the payment. He cleared it from his bank but Amazon canceled the order again. It happened several times. I called customer service again, someone mentioned that if I have any relative who has prime try from their account as there is a flag on our account and it may take 24 hours to clear it.

I recently used Amazon to order a large number of items to build a gaming computer. This was my first time using Amazon to make large purchases. Mainly because their prices were slightly cheaper than Newegg and OutletPC.com. Well, this past week dealing with their overseas-based customer services has been an absolute nightmare. Some packages arrived quickly, but one order was missing a tracking number which resulted in a complaint to 3rd party sell which was never originally their fault. Over my many attempts to call Amazon, I always end up talking to an overseas-based support team who can never find a solution and force me to repeat myself.

I recently ordered something on a Monday evening that said it was fulfilled by Amazon with a guaranteed delivery on Thursday. This was important because it was something I was taking with me when I leave the country for 3 weeks on Friday. That Wednesday I get an email saying it will be delivered on Friday. WTF? How can they use the word guaranteed legally when it is really we should have it there on Thursday? This presents a real problem because I will be gone for 3 weeks. I would have not ordered it if it did not say fulfilled by Amazon with that delivery guarantee. So it will sit on my doorstep for 3 weeks where anyone can steal it and know I am not home, and possibly rob from my house.

Amazon.com chose to use an alternative billing method for my account. They did not seek my authorization to change the billing credit card. It matters to me greatly, which card is used for certain purchases. They have a way to toggle this "Backup payment method" off for future, but they have taken it into their own hands to complete the unauthorized billing without my knowledge. They used to send me an email notifying me there was a billing problem and I would be able to address it quickly online (my credit card is turned on and off by me for fraud security purposes and sometimes that causes a charge to be denied, if the card was left turned off).

I ordered an item for next-day delivery at an Amazon Locker and received a confirmation. On the expected delivery day (the next day) I got an email saying there would be a delay and it would be two days late and I would get my shipping charge refunded. I attempted to cancel the order and got a response that it was too late to do so. Then I got an email saying they couldn't deliver it and it was being returned to Amazon. Then I got an email saying my shipping charge was being refunded. Then I got an email saying the item was on it's way to the the locker!

As a long time Amazon Prime member, I'm pissed off about how you handle your Prime Day for your "valued" members. I had put the Ring Video Doorbell Pro with free Echo Dot in my cart while I was at work, and it was listed at the Prime Day discounted price with no warning of limited availability. When I got home to compare some other items I was interested in but didn't have time to review at work, I'm slapped in the face with an "unavailable" indicator for the Ring Pro and it's been moved out of my cart. I chatted for help, but the assistant couldn't help me. Once my items from this order have shipped, I'm cancelling my Prime membership and telling all of Facebook about this ** policy.

I am a seller on Amazon. I am the author, publisher, the rights owner of the book I am selling on Amazon.com. I reported one seller who illegally obtained some of my books and started to sell on my listing and I got dis-activated. When I called the customer service, they do not know anything, they have no information and they cannot help you. Why do you have customer service if you do not provide them with information to share with the customers?

Monday, July 15, I ordered the above item from your website. All indication lead me to believe that the item would arrive in 2 days, as usual. So, I was expecting the item to be delivered Wednesday, July 17. Upon getting a confirmation I learned that the item would be delivered Thursday, July 18. Just an hour ago, I received an email telling me that the item will arrive Friday, July 19.

I am a regular Amazon customer and I had a very disturbing experience with my latest order, which included headbands for $17. My account was charged three times! And, it was Prime, although it took 4-5 days to arrive rather than the typical 2 days. I called Amazon customer service with the hopes that they could rectify the issue but it only caused more frustration as they simply lied and lied, and all over a silly $17! Their “manager” Mindy told me I was charged numerous times because the item wasn’t in stock. And, that when it’s not in stock, they can charge as many different times as they want until it becomes in stock. She said, it’s a very problematic policy and causes issues every day for them and for customers and they have notified the higher ups at Amazon, to no avail. I was shocked!