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Amazon.com

Amazon.com
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Overall Satisfaction Rating 2.91/5
  • 5 stars
    458
  • 4 stars
    113
  • 3 stars
    41
  • 2 stars
    68
  • 1 stars
    512
Based on 1,192 ratings submitted in the last year
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Amazon.com Reviews

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Page 1 Reviews 0 - 10
Rated with 4 stars
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Verified Reviewer
Original review: June 26, 2020

I use Amazon.com often, and 99% of the time, they do an excellent job. With the volume of business they do, it is understandable that occasionally problems will arise. Recently, I ordered a twin size bed, which is a bulky item and more pricey than my normal orders. It had a delivery date of two weeks later (most of my orders I receive in a few days). When the item was not delivered on the date it should have been, Amazon's tracking info stated I would have to contact the delivery company, which I did. They never received the item from Amazon. So, I went to Amazon directly and found that the item made it to my city, but not to the delivery company. It was marked as lost.

First of all, you don't just lose packages. Loaders sign for them, unloaders sign for them, and there is a driver or pilot in between. If the package was damaged in transit, or even if it did become lost or stolen, they should have reached out immediately to determine if I wanted to replace the item or get a refund. In talking to Amazon Customer Service, I chose to reorder the item, but I asked if I could have it sent like an Amazon Prime service with expedited delivery for my inconvenience. This doesn't sound like an unreasonable request under the circumstances, since I now have to wait another two weeks. They could not do that.

In attempting to reorder, they said they were having problems reordering the item, so I would have to get a refund. That's not a big problem, but I've already received the mattress that belongs to this bed and a replacement would be better. At the very least, they could have maybe offered a $50 gift card or something to keep my business, but they did not do that either. So my refund was processed and I returned to the seller's page and reordered the bed - without any problems in doing so. Again, I will have to wait two weeks to see if that order makes it through. I just think that as big a company as Amazon is, they could handle problems a little better than this.

28 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 16, 2020

With Amazon you can leisurely shop in the comfort of your own home for just about anything. Amazon automatically shows other items for you to compare so you don't have to keep searching for a better price, etc. Shipping costs are usually free or very inexpensive. They save items you previously viewed. You can add items to a wish list or cart to purchase a later date. You can review all of your past orders. Your payment methods are stored securely in your account.

When your item arrives and for some reason you have to return it, you click on return on your orders page next to the item you are returning and you are emailed a return label and then you ship it for free at UPS or go to a Kohl's store and return shipping is free! Once the return is in process, your payment account is credited before Amazon even gets the item back. The prices of items are extremely competitive. When you need to contact customer service you get an immediate response and they help you in every possible way! Need I say more?

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    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 12, 2020

    I am very happy with all my purchases since I have been shopping on Amazon website. I never had to return any of my items. I buy for myself, any member of my family and friends. I like how I can zoom in to see the photos of the item that I am purchasing from all angles. This helps very much with the decision making if I will really make the purchase. Description of the product as well. I like how I can track my items while it’s in transit to me. The convenience of shopping online is the best. You can get just about everything by shopping online on Amazon. The option to pick up my package at locations nearest to me is great. I just love Amazon Prime as well. How can I forget that???? I recommend Amazon to anyone that I come in contact with and they’re looking to make a purchase. I always say look ???? it up on Amazon from the comfort and the convenience of wherever you are. Make your purchase and it will come right to your door.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: Feb. 9, 2020

    I absolutely love Amazon. Their selections, prices, notifications and returns are so easy and customer friendly. I am a disabled veteran with metal rods and screws in my lower back. My resistance to the cold is very low and the cold can be painful. I only bought Christmas presents in a store for 2 of my 14 grandchildren. I was also able to avoid the post office by having 4 gifts sent directly to 2 distant states.

    I have had a few returns and I love how easy it is to send them back. Some I just print a label, repack and leave for my mailman and others I take to a local Kohl's. I do not have to package it up, I just show the QR code Amazon has sent (I show it on my phone or you can print it). It is only a few hours and the money is back in my account. Kohl's will give you your return receipt and a 25% off in store coupon good for a week. Savvy, aren't they. LOL. I have had a few issues that required a phone call directly to Amazon and have been taken care of with courtesy, friendliness and a quick resolution of the problem. As you can see I am in love with Amazon and will continue to buy a $5 or less item or a $1000 plus item. You just can't go wrong!

    17 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 7, 2020

    We have shopped Amazon for years and always find them a pleasure do deal with. We live in a isolated area where there is no shopping unless you want to drive over 200 miles to the stores. It really doesn't matter because Amazon can deliver what we want or need when we want it and accepts returns without any hassles. You may find a product for less money at other places but when you figure tax and shipping it always comes in higher than with Amazon. We have bought a few items of clothing throughout the years and have also returned some. Other than this they are where we shop. We buy paper products from them as well, such as stables for house. We always check other outlets first but always end up going to Amazon.

    After many years of shopping with this store, without a doubt we know for a fact that we do not have any worries about a return or refunds with this outlet. If we have any issues we can always rely on a Rep. taking care of it without any stress on our part. They have always come through 100% for us. There just isn't any online store like this one for shopping for they cover anything one might want to buy, all lines of any product you are interested in along with reviews which greatly help in making decisions to purchase. They continue to be our number one online for us, can't see that ever changing.

    10 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 21, 2020

    The customer service was better long ago. Now you have to repeat yourself over and over just for them to say they can’t help. Then say they’ll prevent it from happening in the future, which it does. Garbage.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 21, 2020

    Purchased patio furniture from Amazon. Not knowing it was a 3rd party seller. Ordered it on August 16 2020. Only received 1 box of 3. August 29 2020. Have not received the other boxes. Contacted Amazon customer service about the problem. They suggested A to Z claim. Which I did. Amazon has still not corrected to issue. I am still out over $777.00. That is what they say the A to Z claim is for is to receive full refunds from their 3rd party seller. That's a flat out lie. They keep saying it's still under review. For 2 months now and there is no way of contacting them. Their excuse is that it will penalize their 3rd party seller which they refuse to do. But yet I'm the one that is penalize. I'm the one out the money. I will be take my shopping to Walmart. Same online shopping just as cheap and free shipping with no subscription. Better customer service. Amazon won't even let you post a review about their 3rd party seller. Buyers Beware.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 20, 2020

    I placed my 1st order today, cause I heard they deliver free & let you spend food stamps. Literally everything in my cart was food. The only item "Not eligible" was yogurt, which is most definitely eligible & would be at any store. Even still everything else should have been charged to EBT card, but it was all fraudulently charged to my debit card. I will dispute charges at my bank & shop elsewhere since customer service did nothing.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 20, 2020

    Amazon provides little to nothing other than free shipping for its Prime members. Let's start with Amazon TV, anything really worth watching is going to cost you a rental fee. The rest of the movies are "D" rated. Everyone brags about same day shipping or next day shipping. In fact unless you live in a big city you wont get same day or even next day. I have had Prime for 6 years now and only 40% of the time do my packages show up when they are supposed to and never same day. I have paid extra for next day shipping and it actually took longer because the shipper didn't actually ship package for 3 days. Since they did ship next day (3 days after the fact) Amazon does nothing about it.

    The reviews? Mostly fake!!! Amazon is very protective of its sellers, if you have a bad experience you better write a very detailed acct and leave out any words that might get flagged. Even then Amazon will most likely Delete that negative review down the road if the customer complains enough. The return Policy is pretty good but Ebay's is Much better. In fact, since Amazon has gotten so popular most of what you purchase on Ebay is all free shipping and expedited shipping just so they can win over their customers again. The biggest Plus for Ebay is their sellers Try to give you the most for your money because they live off the feedback score. Ebay does Not sensor its feedback like Amazon!

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    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 20, 2020

    Someone stole my bank info in Amazon account to order goods. Once I found out I immediately tried to contact Amazon many times to avoid my money has been gone from my bank, but they were keep saying that I need to contact bank. After many emails and phone calls to protect my data and money, in the end, all they could do me was just account blocking nothing more. Long story short, with this insecurity, I could not use Amazon account anymore, so I ask them to delete my account. It has been 2 weeks, but they are keep dragging the action (Not deleting my account /data), not sending me the confirmation of cancelation. If you are lucky enough to use Amazon without any problem, it would be nice. However, once you have a problem like hacking, the situation will be really miserable.

    You will not be protected.

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    Amazon.com Company Information

    Company Name:
    Amazon.com
    Website:
    www.amazon.com