Amazon.com Reviews

I have to say once upon a time Amazon was good. Now ha. I ordered something, paid for next day shipping and no it doesn't come but they send a message saying delay expect it 2 days later. They say I call and speak with someone, he says, "Just give it the time, I can't refund you the shipping charge until after you get the package." what kind of bs is that? He seen the product hasn't been shipped. Amazon needs to do better than this instead of raising the prices for everything and not holding up to what they say when they say 1, 2 days on delivery. Come amazon get with it

Delivery is becoming more and more ridiculous every time I place an order. It seems like there are more delays than on-time deliveries lately. On top of that, when I reported the inappropriate “**History lesson” I received from one of their non-** employees, no one ever followed up with me or even called me back regarding my complaint. At this point, I really need to stop shopping online, especially with Amazon. I make way too many excuses to shop online, and honestly, enough is enough. I think it’s time for me to start shopping differently and stop giving my money to companies that continue to disappoint me.

There was a time not too long ago when you could trust Amazon for great prices and punctual reliable delivery. Unfortunately those days are gone. Two of my last three orders were nothing short of a nightmare. Prior to placing one order I thought I would get confirmation from Amazon that I was using a viable delivery address. Amazon said yes but as my order was making its way across the country the shipper said no and rerouted my order back to them.

I have had two deliveries go to my neighbor's address in the past week. He called Amazon to complain about the problem, and was told to throw the package away! I will be shopping with Walmart instead, as I am a member and can get deliveries from them, too. Let's see if they are any better at reading the address.

The company does not offer any contact other than the Truly Dumb Robots. Totally brain dead and meant to keep you on the site doing nothing. Impossible to use the robot to contact a seller (if one truly exists). A trillion dollar company which will lose to anyone THAT A BUYER CAN CONTACT... Never BUY FROM Amazon.com.

I would have in the past given Amazon 5 stars. But as of lately it’s delay after delay of in transit delivery and delay in being shipped period. On top their sudden downfall in the ability to deliver when promised I tried to cancel an order that has been not shipped yet for the past 5 days and was told I could not cancel this order. "Sorry for the delay will inform you as to when it ships." Now if it hasn’t been shipped and there is no timeline as to when or if it will be shipped why can’t it be cancelled? I’m tempted to let it arrive and send it back for being delivered past its need. I’m starting to to look for other companies who are similar but aren’t too big for quality!!

Amazon….people, amazon is now scamming its customers!!! Please be aware! I ordered Taco seasoning mix and they sent fajita mix! I ordered a product and they sent me the wrong product, I tried to get a shipping label to ship it back and was told the do not take back food products,,,, well you sent me the wrong item and I need my money back, I am told to send a copy of my state id/drivers license… NO I will not be sending anyone a copy of my id….absolutely NOT, nope! I was informed that I was committing fraud, lol….funny as heck, how would I be committing fraud, I just ordered a sleuth of products with my card(s), and I am committing fraud. Too funny to me.

My account Amazon was put on hold about a year ago, due to someone trying to charge $200 worth of gift cards. A bank investigation was completed and the charges did not go through the bank, so the investigation was closed. Since then, I have made dozens of calls to Amazon trying to close that account, since Amazon requires that you close your account and apply for a new account when your old account is compromised. I have repeatedly called to get my account closed, but the process I was told to try did not work.

Called Amazon because we were charged twice for an item that was received once. The manager would not allow the call to be escalated. He was very rude and no Help. His name was Sourav. We are a business that orders often from amazon and they are going to get greedy over $50.47. Sick. Horrible customer service.

Up until today I would have given Amazon 5 stars on everything. Today is different. Yesterday I returned 2 items, which was easy using the QR code and dropping off at Whole Foods. I went to see the refund on my credit card and it was not there. On the refund page it shows the credit went into an Amazon credit (gift card) instead of back to my card. OMG what a HUGE mistake, biggest mistake I've made on Amazon since inception over a decade. Why it gives you the option is beyond me. It must have been hidden in fine print.

It seems that about every order I place with Amazon never arrives by the date given when ordered. I would never depend on Amazon to deliver my prescriptions; they cannot get a simple order to home on time even when it states order will be there the next day. I even leave near one of their large Distribution Centers and still have issues with orders arriving on time. I believe Amazon has bitten off more than they can chew and the consumers are the ones suffering.

My account was hacked and I was locked out. I called customer service and got no help. I lost hundreds of dollars on books, Audible books and movies. I had my account for over a decade and they did nothing to help. I made another account and a few days later all my orders were getting cancelled for no reason. I received an email saying it was due to refund/return abuse. I had not one single refund or return request. I am now limited to digital use only. I have tried several times to email for an appeal and getting nowhere. I’m done with Amazon.com.

It doesn't matter if you get same-day shipping, next day shipping; it will NOT be there on time. Customer service is absolutely no help. DO NOT order if it is something you need sooner rather than whenever they decide to actually ship it.

Amazon has accused me of a plethora of violations. They never referenced the precise date and nature of the said violations. I appealed. Appeal denied. They restricted my account so that I could no longer purchase from their platform. Less than one week from their initial accusatory email, they have closed my account. I have no recourse. It gives me a totally different view of the company. I think their Account Specialist Team are living in an alternate reality. Bye Amazon!

I had accumulated "points" and used them for an order. Amazon took away my points AND kept the charge on my American Express account. I tried to chat and was on for 45 minutes but no one could figure out how to address the situation. Amazon is a scammer that makes the consumer believe that points matter when they are a method to scam. Buyer beware; Amazon is out to get you. Watch your credit cards, and know that points are a lie and a conduit to scamming.

I am NOT ordering from Amazon again. I have been with them for many years and 3 times on 2 different orders there seems to be a problem with them delivering my packages. It's either delivered to the Wrong City or other unknown reasons which they cannot explain it to me.

I order things because I NEED them, not so I can sit here and watch my orders get pushed back again and again! I have cancelled several orders for that reason and I'm about to cancel another if it happens one more time.

For the last 6 months my same day and next day packages have been delayed. Today my same day delivery was delayed due to rain. I don't know what is going on but paying extra (adding items to make the $25 required) so you can get same day or next day just to get postponed for a day or 2 or even longer. Terrible service and Customer service is never helpful. Do better Amazon.

Amazon refuses to give me a full refund, despite having followed all their full-refund guidelines. The company is dishonest and has the worst customer service that I have ever encountered. Will not be doing any more business with amazon.

Delivery and Prime is a joke. Same day delivery never happens. 2 day is a joke as well. Never and I mean never so I get it in time. Had one item go to Ft. Myers and back to ya or 4 times then to Venice and back to Ft. Myers 2 times????

Everything on Amazon is subpar; consider buying elsewhere if possible. Shipping time is more than two weeks if they ever do ship the item. They are no longer relevant. Now it takes 30-days to complete returns, and refunds take forever. The last two refunds I filed for were never processed, and I had to contact my credit card bank to get my money back. Additionally, negative reviews are often removed. Amazon has turned into a hassle and cannot be trusted anymore. They charged me for Amazon Prime twice when I didn't order it. Their AI is destroying their platform. Layoffs out the Wahoo! Do not support a robot buying experience! You will get scammed for sure!

Amazon customer service is terrible. Hope everything goes tickety-boo with your order, because customer service is neither willing or able to assist you

I am so upset right now! Amazon not accepting my credit card!! Unreal... Why???

I love everything about Amazon EXCEPT their recent change in delivery for my area. Two-day delivery BY AMAZON for Prime members was the norm until the last few weeks. Now it is lucky if items arrive within four to five days, and delivery is strictly by USPS, which is the worst package delivery service in my area. USPS has even left packages out in the open in pouring rain at my address. No notice of this change, and have been told by customer service in essence, take it or leave it. Okay, Amazon, I am definitely considering my options.

Customer service told me 2 weeks ago I would have my refund, I have yet to receive it. I bought a starter for my car 3 times and the first one was broken the second package was empty, and the 3rd starter said it fit my 2003 VW Jetta but it didn't.. now I'm having problems getting the refund back.

I am extremely unlikely to buy anything from Amazon these days. The products received are often shoddy. I cannot filter out sellers from overseas. Reading the details of where the sellers are is difficult. They are hidden or in small print. I recently bought an item made of a specific printed fabric. A different fabric was delivered. I requested a return. It was a 3d party seller. The seller did not send a return label for over a week. I had to call. Amazon forced the seller to send a return mailing label. But the label was in Chinese. I was told I had a limited time to return. I called Amazon again. They did not help.

Amazon started off being topnotch. Lately they are lacking that great service. Prime is no longer prime when packages are be delayed within the day that it’s supposed to be delivered to coming a week later than the delivery date. Service has started to be very poor.

Yesterday, I received an email stating that in order for me to continue using Kindle Direct Publishing services, I would have to verify my ID. After reading the email, I discovered that I had been locked out of my account. I had received absolutely NO prior indication or warning of this occurring. Furthermore, I feel this is a violation of my rights and privacy. How do I know they won't keep and/or sell/exploit my id? What about the possibility of my info being hacked, leaked, or stolen? I don't trust the idea of giving out my id. It all seems corrupt. Furthermore, the fact that they could not have the decency to warn me prior to this is rather unprofessional and scummy.

So, it appears Amazon is no longer offering the opportunity to actually speak to an Amazon customer service rep. They're saying I need a payment revision on an order and there are plenty of funds in that account, but when I click on payment revision, the system just cycles me back to the beginning without doing any revisions. This is highly frustrating and very disappointing. I've tried their chat format with no luck as well calling the phone number provided, but you cannot get anyone on the phone due to all of the roadblocks they've created.

Amazon like most companies are not getting customer service right. Two-day shipping is 7-10 days. Item ordered was supposed to arrive today, that has been delayed until the 28th of July. It hasn’t shipped or billed but they “sold and shipped by Amazon”; the seller won’t cancel. Well I can and did, I have already cancelled my Amazon Prime and my Amazon Ring account. Will be doing business with Amazon competitors. Also purging all Amazon apps and data from my devices. POED in Sherburne.

How are we charged for Amazon Prime when they no longer adhere to their own delivery policies? I cannot even count the number of products ordered and note prime overnight shipping to only be told - sorry for the delay and many times 3-5 days late!! What a scam!!

This use to be a great company. Now packages come late, and Sometimes what you received is not what you ordered. This happening more and more now than ever.

I wanted to do a product review and every word came out garbled like WWII Enigma machine, wanting to post my open password????

Absolutely terrible service now. I canceled Prime because it is so businesses focused now and ignores customers. Crap businesses are now defended when using criminal "carriers" like UNIUNI and dragging out refunds...while never receiving what you pay for. I used Amazon.com so much for many years, and the level of customer care is unrecognizable from the days where they seemed to care.

Amazon has become a corporate monopoly that values impossible driver delivery metrics over basic consumer safety and federal accessibility standards. As a disabled senior on a fixed Social Security income, I rely on home delivery as a necessity, not a luxury. Recently, Amazon misrouted a package to my out-of-state apartment building instead of my current location. When I called customer service, I was promised a refund and told to buy the item again. Instead of processing the refund, Amazon sent a driver to my building.

So I'll be waiting another week, and have to have seller send a new package overnight, THANKS AMAZON, YOU CAN'T DELIVER A SIMPLE PACKAGE ON TIME...EVER. Please try harder so we aren't waiting forever for items.

Amazon changed their delivery date on a two day shipping item after my order was placed, even though I ordered it under the guarantee policy promised. As a result, my item came late and was not able to be used for which it was purchased. A supervisor, then promised to refund my item as an act of goodwill for my inconvenience. Amazon is now refusing to honor that promise as well, stating it was invalid, although acknowledging that they can see the promise was made. Horrible customer service, despite making billions of dollars off the customers that keep them in business.

Amazon has really gone downhill!!! I order things from them for the fast delivery and expect to come when they say the stuff will. I understand things happen, but lately the stuff is so late and the only reason I use them basically is for the convenience. Not the case anymore!!! Have no idea what is going on with them, but they need to get their act together and NOT quote a delivery they cannot honor it! They have become a joke!!!!

My experience with Amazon in the past year is extremely frustrating and annoying. Most items I receive are previous returns that have not been properly processed. They are dirty, damaged and simply gross. If it’s not a return, it’s improperly packaged in a paper bag vs box which causes the item to be damaged after being thrown around in the truck. Two weeks ago I bought a black + decker hand drill during prime which I had purchased before and this time it was packaged in a READY TO SHIP plastic bag that returns are processed in! No box, no lithium battery sticker, just plastic bags: one for the drill, one for the bits, and another for the battery/charger. Simply disgusting Amazon.

A recent experience has led me to believe the company's warehouse quality control is non-existent. Most recently I ordered white Samsill 1.5" 3-ring binders pack of 4. I received Samsill while 2" 3 ring binders. Easy right; a simple error that Amazon can correct with 2nd order, right? Wrong. Over the following 2 week period I made 5 separate orders for the same Samsill 1.5" 3-ring binder's and each time I received the 2" binders.