Safe Step Walk-In Tub Reviews

I wanted a tub and the Safe Step salesman talked me into it. He's a nice fellow and a fast talker. The installer was also very talented. He did a nice job putting the tub in and had it done quickly, too. I like the jets especially on my back after I work a while. I'm 80 years old so I have a lot of pains. My tub helps take care of them and I feel better after I get out of it. I would recommend them but they could improve their tub by having more jets. I'd also like to set a thermostat gauge in it to tell the temperature of the water and a clock to tell me how long have I've been in or how long I've been doing this and that.

I like everything about our Safe Step walk-in tub. Installation went well, too. I'd recommend Safe Step.

I’ve been enjoying Safe Step more and more every time I use it. The tub has been wonderful and I’ve been recommending them to several people that I know.

I compared the Safe Step tub with Jacuzzi and another one and Safe Step was the better-looking one. The salesman was truthful. He can sell the tub to an Eskimo in the North Pole. The installation team was outstanding, too. When I walked in I was amazed. I couldn't see a hole, crack or mess. They should be given an award for their expertise and it didn't take them long to do it, too. When I walk into the tub, I know I'm going to have a nice, soothing, go-to-sleep bath. And I do go to sleep sometimes. It's really a gorgeous-looking tub. The only thing I don't like about it is it takes too much water.

I'd recommend Safe Step walk-in tubs. My brother told me about them and in my experience, their sales representative and installation team were good.

So far, it's great with Safe Step. I'm enjoying it. However I was going to call one of their local service reps sometime to check of the aroma thing is working or not.

I called Safe Step and a nice young lady explained everything to me, and I decided to go with them. The installation team came in at quarter to nine in the morning and left at 4 o'clock. Good experience with Safe Step. It's nice to have a tub that I can walk in and sit down.

I definitely wouldn’t recommend Safe Step. It's nice but it's not big enough. When a person that weighs 205 or 210 pounds stuffs himself in that little spot, that doesn’t work out really good. So they ought to put a little warning on that, in my opinion. Also the installation team was good until they left and I had some torn wallpaper in about three places. And one of their repairs, where they took it out, it tore a big piece out. They fixed it but it didn't look real good.

The gentleman from Safe Step was very good and nice. He explained it all to us. He even tried to get us more help by getting us a demonstrator. The installation team was also very good. They showed us everything on it and what they were doing. They even cleaned up after themselves. I haven't used the tub but my husband used it. He loves the jets and likes that it is easy to get into.

I had seen Safe Step over a period of time on the AARP magazine but I was never in a position to own one because they were expensive. I put it on the back burner thinking someday I'd like to get one. I've seen it one time advertised on TV again, and that caught my attention to it even more. And then, I decided to call. I had a very nice representative come and then I went ahead and decided to buy it that day. The installation team was very nice and were very sufficient. They did a good job, so I'm very satisfied. I like the tub but I don't use it everyday. It uses a lot of water, but so far I've been enjoying it and everything that it's doing is beneficial. I like using it for my back because that's where my problems lie.

My Safe Step tub was installed Monday, two weeks ago. The installers were super and did the whole job nicely in about eight hours. They took the whole tub out, put the new one in, tried it out, and worked it all up. However, I've been trying to get a hold of them in Tennessee because I can't get the instruction manual for it. It didn't come with it and they won't send me one. I've had the local salesman that sold it to me call them, too.

My overall experience with Safe Step has been good. I like the jets, the aroma device on it, and the way it massages the back and everything. I highly recommend Safe Step.

Their sales rep was very nice. He showed us some pictures and told me all about it. I knew that it was time that I needed something safer to shower in. Installation team was nice and quick. They were here for whole day scheduled as a clock and got it all done. With Safe Step, it's a lot easier and comfortable to get into the shower. The bubbles are soothing and everything feels good. I like it a lot. However, I started out having numb feet and they said they would call about a month or so to see if it was hurting in the end. When I used the jet, it helps a little bit more each time.

I've only used the Safe Step tub once and it's alright.

My Safe Step tub is wonderful and I love it. The guy who installed it went over and beyond what was necessary. He was amazing and kind which made the whole experience even better. I like that I could sit down, walk in, sit and have a wonderful warm bath. I can also choose whether I want to use the teeny tiny bubbles or only use the regular one or sometimes I alternate them. I love the color therapy as well, but I don't know where to get more of these aromatherapy things. They should have given samples of all of them so I could choose which one I like. That would be the way to start that off. Other than that, it's amazing and I'm moving 100% better than I did.

The sales rep from Safe Step was only an hour drive away from our home so that was good. On the other hand, the two guys who installed the tub were very efficient. I like all the features of my walk-in tub and I'm pleased with it.

We ripped out our other shower and used the Safe Step Tub instead, and my wife says that her legs feel better after using it. It also benefits me due to certain health conditions, so I also enjoy it. Of course we didn't enjoy the immense expense, and there’s a few things that we found wrong about it. We also hit the plunger that’s so close to the door many times when trying to get out of it, which makes it go, so I have to have a solid place to put my hand since the water switch is in the way. It should be moved. Even though it was explained to us, I think there could be more information on each of the switches since we have to keep some of those switches that turn different things on. When in the tub, I have to turn around from the seat to use the buttons. They’re not well placed, and they could have been in one spot, that way I don’t have to turn around right, left, and back just to use the buttons.

I saw Safe Step Walk-in Tubs on TV commercials. Their sales representative was really nice and explained everything to us, how it worked, and stuff like that. Their installation team were also great and professional. They did a really good job. I like everything about the walk-in tub. It’s all good so I would recommend it to a friend.

I love my Safe Step walk-in tub. I like the heat on the bottom and also I like that I can fill it up almost to the top.

I like sitting and relaxing with those tiny bubbles in my Safe Step walk-in tub. I would recommend them. Both their sales representatives and installation team were very nice.

We called Safe Step to get an estimate. The sales guy showed us all the other stuff from other people who we ended up having appointment to come give us an estimate too. He pointed out several differences like for instance another company offers a cosmetic-looking wise where the hand nozzle is hidden and is connected to the bathtub itself. You don't need a rod on your wall, so we liked that. It comes with heated seats and little air bubble things and none of that's gonna be offered separately. It all comes together with one price so we decided to say, "Okay, go ahead do that."

The Safe Step sales rep explained himself well and their installation team were very clear and precise. I would recommend Safe Step. I've been using my walk-in tub everyday and I'm content with it. It is safe and everything is close by so I can maneuver everything.

I am a veteran. I bought a Safe Step walk-in tub because of my back and some of the things that occurred in service that I really need to sit down and soak. Everything went well with the construction. They were all on time, I love the tub, and I would recommend them. The only problem is the communication after installation. Up to this day, I don't have a bill. I haven’t had anybody call me after everything's done to see how it’s going and if I received my first invoice. I don't really have a lot of time to track them down and I surely don't want any negative credit reports, but I don't have a point of contact to call for the financial side of it.

I checked out some online reviews about tubs and their differences, and I didn't realize there were so many. I saw a couple of infomercials about Safe Step so I did the online questionnaire with my information. The next day, a gentleman from Safe Step called. I asked him some questions about the pricing and he was ready to set up for someone to come out. It was fast and I was really surprised. Since then, it's has been great with my Safe Step tub. I love it.

I was looking for a safe tub and after I talked to someone from Safe Step, an appointment was scheduled for someone to come out to look at the area and measure. He was extremely nice and knowledgeable. It was a while before the finance guy came out to do the paperwork but he was very helpful and explained all the details as far as what would happen, how it would be installed, all the money details and how much it would cost, how it was to be paid, etc.

I called Safe Step and their sales rep came out. He was very nice, cordial and everything he said about it or prepared us for was accurate. The main thing I like about the walk-in tub is that I can bathe again where I've had to take showers for years before. I would recommend them to a friend.

I had an excellent experience with Safe Step. The men came at the appointment time. They put my tub in with expediency. They cleaned up and I’m quite satisfied with it. I'd recommend them.

I love my tub from Safe Step. I got it installed the middle of August and I'm enjoying it very much, but I want to start paying on it but I'm having a little problem in getting my payment book or an account number. I've called their customer service, even the saleslady that sold us the tub, and they told me they're working on it. It is very frustrating because we have a time limit to pay for this, otherwise they will zap you with a horrendous interest rate and I'm not going to pay that. I hope they are not stalling to push time so we would get caught in that web of interest rate.

My husband got a Safe Step tub for me. I've had multiple surgeries - 3 on my back, 2 on my shoulders, 1 on my neck and he thought that it would help me. I've had another surgery since we got it and I was not allowed in it for a while but before it, I was in the tub once and it was different. I would recommend it to a friend. The only thing about it is the tub is just not big enough for me. But I liked it.

I wanted a Safe Step walk-in tub but my husband doesn't care for baths. He likes a shower. But on my birthday, he got one for me and I love it. The installation team was fantastic, too. I like all of its features, but the back is what really works and the legs too because I've got arthritis real bad. It really helps because I was in an accident and I've had three knee replacements and I've got plates and pins in my body. I'd recommend Safe Step walk-in tub.

I bought the Safe Step mainly for my mother. I invited the sales rep over to explain the situation. I knew it was going to be a good product and it was just a matter of how much with the negotiations. The installation team did an outstanding job and I'm very pleased with it. It was very thorough and only took them 4 hours. They had to remove 2 door frames on top of that and put everything back nicely. The tub is great. The microbubbles is all right but I like the massage therapy. My mother is also enjoying the tub.

The representatives at Safe Step were nice. However, the guy that came didn't clean up his mess even if it was already a mess in the work area. It was behind a door that stays closed and I didn't notice it until I cleaned it up this morning. In addition, I had to dispose the tub myself. They left it out by the street and we don't have street side pick up and I was told they would take the old tub away. The lady I talked to about it was nice though. She said she'd pay me but I haven't sent her the bill for the disposal of the tub.

Safe Step was fantastic. When they came here to set up the tub, my husband and I couldn't believe how quickly they were able to get everything done. We were amazed because we thought it would take two days or so. They came in at 9:30 in the morning and they were finished before 4:30 in the afternoon. Everything was absolutely perfect. We didn't have to tell them what needs attention. We checked everything thoroughly and we were very satisfied. We were extremely pleased with not only their service but also with the finished product. My Safe Step tub is marvellous and it's the best thing I have ever walked into. I have a lot of problems with my knees and I've already had two surgeries on my back. But when I get in and walk out of it, it's like I'm 18 years old, I feel so healthy all over.

We got a Safe Step walk-in tub for my husband because he's handicapped. We did some research and Safe Step being American made helped me with make my choice. We both have used it and we like it. I like the tiny bubbles while my husband likes the jet. We would recommend it but we don't like the fact that it's not very wide because we're both a little on the heavy side. If my mother was still alive, she would also have great difficulty it because it’s way so narrow.

I like Safe Step's micro-bubbles and the Jacuzzi part because it's very comfortable. I also like the heated seat. No matter how cool the water gets, I don't feel cold and that makes a great big deal for us. The guys who put the tub in were nice and wonderful. They didn't stop until they were through.

We've been real satisfied with Safe Step so far. The sales rep was very good. He was very thorough and helpful, and we just fell in love with him. The installation took them a little bit longer but I'm sure because they had some modifications to make. Both gentlemen were also good and thorough. I like the jets, I probably use it maybe a couple of times a week. My legs hurt and my feet hurt, and I like the jets more than anything on my feet. When I would do the knob to turn it to release, it would flop back and it would stop. And the two guys that did the installation told my husband about it, that sometimes you have to make a little adjustment on the release to let the water out. It worked fine while they were here, but you know sometimes it takes things a while to set in right.

We really like our Safe Step tub's micro bubbles feature. And although it took a day and a half to install the tub, it went well. Plus the sales rep was very pleasant to deal with.

Safe Step Walk-in Tub could have been a little bit wider because right now when I sit on it my crotch are too close together. Also, I am way too high for the neck rest, so it doesn't support my neck. It is more there for design. However, I like the massager for the calf and feet as well as the hydro therapy with the small bubbles. The technicians who installed my tub did an excellent and professional job. When the contractor came by for a final inspection I wasn't available, so he never signed off the final on the electrical. My walk-in tub looks good and I would recommend it.

Safe Steps' sales reps have been good, installation went well. I take showers mostly right now and that's my favorite feature, but I thought maybe I'd be able to lean back a little bit more instead of having to sit up so straight. That was really disappointing when I'm in the bathtub. I also thought I was gonna get two 18-inch grab bars and I only got one.

I found an ad about Safe Step on an AARP magazine. The salesperson was really good. The installation was fine but they are yet to come back and put in a couple of ceiling tile on the basement. Nonetheless, we really like it. We love the bubbles in our tub. I would recommend it to a friend.

I saw Safe Step Walk-in Tubs in the paper then I talked to somebody on the telephone about it. A guy came out from the factory, showed it to us and we went ahead and got it. It's beautiful. We are enjoying it. I like the whole thing and my husband loves it. I would recommend it to anybody. A lot of people probably like it but they can't get it, they don't have the finances to do it.

The installation went good but we can't get the back jets regulated. You turn them on and they just squirt water all over the house. The purge cap that goes over the purge hole leaks. Maybe we are doing something wrong. I need somebody to come and fix that so we could use it more. Safe Step doesn't fit our needs as well as we were hoping it would but we're satisfied with it.

The installation of Safe Step's tub went real well and smooth. It took them less time than I thought it would. The jets for my back and feet are my favorite features of my walk-in tub. Also, my daughter, grandsons and my son-in-law all live with me and they all like it.

Safe Step's sales rep was friendly and answered all my questions. The installation was perfect and I like all the features of my tub except for the aeromic feature since it doesn't work very well. I can't smell and they say to buy fragrant beads, which I found, but it doesn't seem to pull the aroma through the water. But in general, I would recommend them.

So far, so good with Safe Step. It's fairly convenient, and I would recommend them.

I like Safe Step Walk-in Tubs a lot. It's fantastic. I can lay back and let water pump on me. The installation guy was excellent and very nice. However, I don't know why I can't put on detergent to wash it, to sit in it and take a bath in it. It's fussing me a little bit.

We originally got the Safe Step tub for my handicapped stepson so my wife could get him in and out of the tub easier than trying to lift him over the tub. Our experience with it has been okay and my son uses the tub. Moreover, our experience with their sales rep and the installation both went good.

My Safe Step experience went great. My dad loves it and it's working out very well. The guy that was sent to us was very informative, and even showed us all the different buttons even before we got it, so we had an idea before we even got the tub installed and how to use it. Installation went smoothly. I thought they were going to be there all day, and it only took them four hours so they did a good job. I'd recommend them.

Interactions with installation team from Safe Step were excellent and I especially like the aromatherapy feature of my walk-in tub.

Safe Step installed the tub quickly but they didn’t do that good of a job because they didn’t level it up, so I had to call them back. So the installer was back today and he was good although it took me four days to get him here and it wasn’t really his fault. I wouldn’t have gotten him until next week if I hadn’t pressured him bad. I got to do that because I have company coming in the weekend and I need to get this trimmed out by tomorrow and get the shower right up so that everybody is going to be able to take a bath. They didn’t have to trim it out because I’ve got a bathroom that I wanted to do, and I want to keep the country cottage look. All they had to do was just carry the older tub out and throw that one in. But without them leveling it up a little better, I couldn’t put my trim on. I paid $** for a damn bathtub, and when you pay that much money for it, you expect premium service.

My experience with Safe Step has been great. Installation went fine and I like all the tub's features.

The sales rep from Safe Step was very knowledgeable. The only issue we had was we had ordered it around Father's Day and we thought it was going to be coming in at that time, but it didn't come in until a week and a half later. The salesman told us, "Okay, I'll let you know", and then I had to call and find out when it was coming. From Tennessee they called me and said, "Oh, no, it'd be like four weeks." So we thought it would be four weeks, but it turned out to be six weeks. We even had to change our schedule around my brother who wanted to take that day off to make sure that he was there when it was done.

My experience with Safe Step Walk-in Tubs has been fine. Their sales rep was good and the installation team was efficient.

My experience with Safe Step's sales team was okay, but I had a problem with the installation team because they did it incorrectly. I called their customer service at least half a dozen times and I never got a callback while I left messages every time I called.

Safe Step was expensive and we already have a service call on it because the lights went out on the tub. It had a couple of chips and I ended up paying on the installation. Also, we're gonna repaint and the caulking needs to be redone already on one end. Moreover, the tub may have settled down a bit, so I'm going to get a service call on it. I've been wanting to call them, but I havent had time to call. Nevertheless, I like the tub although I would have designed the door a little bit different.

The Safe Step rep was good - I liked his product and we didn't have any problems. The installers was a lot fun but I have to call them because I haven't gotten around getting the glue off where the shower curtain is. But overall, I'm pleased.

The Safe Step Walk-in Tubs sales representative was very pleasant and helpful and the installation team was fine. However, I have only been in it once. I'm elderly and I'm having a hard time getting in and out because of its depth.

The sales representative of Safe Step was outstanding and installation was perfect. The problem with the tub is that you've got to wait 10 to 15 minutes for it to fill up and after you bathe, you've got to wait 15 minutes for it to empty. But overall, I would recommend them.

The installation went smoothly. I like Safe Step so far... it's nice.

The Safe Step installation team were great and did one hell of a job. So far, it’s good although, I haven’t received the monthly bill yet. But overall, I’d still recommend them.

We love our walk-in bathtub from Safe Step. Everything is good on it. I like the part that I can take a shower and not have to worry. It's so gentle that I don't even use the curtain and mess up the bathroom. Service-wise, my interactions with their sales rep went very well and their installers were wonderful and couldn't have been any nicer. I'd recommend them.

I bought Safe Step tub for my mother and she's very happy with it. Their sales rep was very good, knowledgeable and polite. The installation of the tub also went smoothly so I'd recommend them.

Safe Step is a wonderful tool and is very nice. It is very convenient for older people and those that have disabilities to get into a tub safely and be able to feel safe in the tub while they’re bathing. I have a daughter that has a disability and I put her in there and turn on the jets, and when she got out, she would feel so relaxed.

Sales representatives from Safe Step Walk-in tub were all very nice. The installation was done within a day so that was fine. But I'm a little disappointed with a couple of things. One is that when the bubble bath comes on, it was shooting all over the bathroom so that wasn't good. Customer rep told me that it wouldn't do that if the tub is full with water. He said the water had to be as high as all those jets on the back seat. I don't think if I were to conceive of a tub like that, that it needs to be full of water in order to get the full benefit out of it. And that is a lot of water. Also, there are some buttons that either didn't work at all or didn't work the way I thought they should, but it's a new object that I have to get used to. So I did call them the other day because I didn't know how to use all the buttons to their best advantage. I asked if they could send me a step-by-step instruction booklet and the rep said he would do that.

The Safe Step tub is a good piece of equipment. The installation went very well and it's working good for my wife who has dementia. I even use it. I recommend it highly.

I’m in love with my Safe Step tub. I’ve had some nice experiences, but I had to learn some things when using the tub. One of the things that frustrated me a little bit was I like to put my arms out and relax, and every time I do that, the buttons for the bubbles either turns on or off. So I have to not put my arms up anymore and I keep forgetting to do that. But as far as comfort, it’s very nice and very easy to get in and out of the tub.

My experience with Safe Step has been real good. The sales rep I talked to was a good salesman and he was great. Moreover, I was surprised that the installation was done in the first day. I still don't know all the tricks of the tub, but I enjoy it so far.

Their sales rep and installation team were both very good. I chose Safe Step because their step was a lot lower compared to other retailers. The jets are my favorite feature. However, I don't use it everyday because it takes up so much water.

The installers of Safe Step were really good. They came in and did what they were supposed to do, then cleaned up after themselves. They were really good at what they do so I'd recommend them.

I saw an ad about Safe Step Walk-in Tubs on TV. I also read about it on the AARP paper. They seemed to have the best guarantee over other ones so we purchased from them. I also like the micro jets of the tub. However, I haven't been able to use it recently as much as I wanted to because of a rash on my back - I can't get my back wet. There's also one mistake I noticed on the papers. That tub should be in mine and my husband's name. Nonetheless, I'd still recommend this product to a friend.

I’d recommend Safe Step. My experience with them went well and I'm liking the product so far.

I decided to go with Safe Step because I saw Pat Boone in their TV commercial, and I have friends that have it. I wanted something safe. I asked Safe Step the prices afterwards and when they told me, I was shocked. But the sales representatives were very good, and the installers, Patrick and Nick, were awesome, kind and went through everything with me.

My wife enjoys using the Safe Step Walk-in Tubs and it helps her pains. Our sales rep was very nice and the installation team were fast in doing their job. I’d recommend them.

The sales rep was very good and covered everything. And the installers did a very quick job. We like sitting in the tub with the jets. I sit in it twice when my hemorrhoids are bad. I know the water is very good for them. They were getting better and I haven't had it since. But we've called Safe Step about our shower sticking on the wall and it won't stay up. At night I hear it hits the tub, so we got to hang it down. It doesn't stay with double-sided tape, and they didn't say when they could come.

I'm totally impressed with Safe Step - words can't describe. The installation was incredible. I feel great with it and I'm so thankful. I will tell everybody that everyone would need something like it.

The sales representative that talked to me was very good, and the tub installation was terrific. They did the installation quickly and seamlessly. But I'm still getting used to the tub. It's not like what I have before but it is safer, and I can take a shower very nicely in it. I don't always have time to soak and get bombarded by the power jets but it's very nice. I am very happy that I got the brochure that I missed getting before so that I know everything that I can do now, and I like that I can take a shower easily.

We like the circulation of the water, the hydro valves, and the warm feet on our walk-in tub. We love Safe Step.

I'm very happy with Safe Step and I recommend them. The sales rep that I spoke with was excellent and the installers did a beautiful job.

My experience with Safe Step's sales rep was real good. Installation was wonderful. The installers were super nice and did a great job, though I had a fairly easy base to install it and the drain and plumbing was in the right place which made it a little easier for them. My problem is that it takes so long to fill the tub up, but I have learned that if I wait until the water gets up above the water intake that I can go ahead and turn off the jet. I don't have to wait for it to fill all the way up and I don't run it very long when I'm doing that. And I'm also having difficulty with the seat not warming up okay. I also don't know where to put in the scented beads. They never told me how to work that.

My initial experience with the company was very bad. Their sales reps were terrible. They were pushy and didn't come through with what they promised, so I ended up talking with the second head of the company. He was able to take care of things after two or three months. Initially, we were interested in the tub and then realized it was too expensive, so we ended up switching to the shower. They did a fabulous job.

I love it! But I like the Safe Step walk-in tub that I had in Ohio better. I like the way it was set up. The other tub that was installed, they took a little paint off the wall which I was not happy with.

In April of 2015 I had a tub installed. The job was never completed as per contract. (1) Have since hired a person to install a sink $500.00, (2) the pony wall not built $933.00 = $1433.00. As of to date have not been able to have adjustment made to my account. Was told to contact finance co. My problem is not with finance co. it is with Safe Step. They owe 1433.00+ interest I am charged. The product is ok, the installer work was very unprofessional. Had to have three service men to try to fix the mess. As of to date the bathroom door won't shut and caulking is coming loose...

I'm very unhappy with Safe Step. I wish I had never bought it. I have no objection to the actual tub. It was just the installation - we have been very inconvenienced. We received the tub on Wednesday night, July 22nd. Todd and a helper came in early. They worked all day and they ran into some problems, and they kept going back to town for this and that. They got through about 8 o'clock that night and as he left, he said "I assure you. I can promise you that it will not leak."

I like the Safe Step tub. The sales rep did everything and answered all my questions. I would've liked a glass door instead of the shower curtain but there was no offer and it’s too late now but I'm happy with what I got. The installation guys are something else - they had the thing done in one day. I'm really happy with my purchase.

The Safe Step Walk-in Tub is great for me. I like it! Their sales rep was very, very good and the installation was done in a timely manner.

I had a very good experience with the Safe Step representative but I didn't like the way my tub was put in by the installers. I was told it would be level with my tile. After they got it in, they said I'd have to call a plumber in if I wanted it lower. Still, I would recommend them.

The sales person came here, began talking to my infirm elderly father, began schmoozing him with high pressured sales tactics. I began getting really angry. Finally went upstairs, began cursing and when I left he suggested to my father he call the council on aging about Elderly Abuse.

We, my wife and I purchased the product back in mid-April and it was installed the first week of May. We had some concerns after the contract was written and at the time of installation. During the time of the prep and install, the contractor team that they used removed the door frame between our bedroom and bathroom to get the tub and parts through. After the install of the tub and the re-assemble of the door frame they only put it back together partially leaving it in poor condition, no caulking on the inside areas. As well around the areas of the tub they left gaps and holes that should have been caulked. We took photos contacted the company, e-mailed the photos to the team's boss or supervisor and still have not heard from Safe Step concerning resolving this matter.

On January 28, 2015 my wife and I contracted with Safe Step Walk-In Tub Co to have a Safe Step Walk-In Tub installed for a total of $14,236.00. It was recommended in writing that we have a 50-gallon water heater installed. We purchased and installed a Brasscraft Electric Hybrid Water Heater that cost an additional $1,294.32. We contacted the company once with the complaint that the water was running off one end of the tub onto the floor and we could only get enough warm water to come 3 quarters of the way to the seat.

After reading the bad reviews - sorry you're not getting this money! How horrible to treat people like a scam artist. Glad I read before I buy one.

This review is in regards to the Austin, TX location. Had our tub installed May 14. We didn't use it for several weeks and when we did, it leaked from the motor area. When the service tech, Mike arrived he determined he needed to order a part which affected the air function. Mike came back on June 16 to replace the part. Used the tub on June 19 and the air function didn't work. 6/19 - called after business hours and left a message. NO RETURN CALL. 6/22 or 23 - called and front desk transferred me to an extension (Christine?) on which I ended up having to leave a message. NO RETURN CALL. 6/25 called and front desk - transferred me to Amelia(?). 6/30(?) - Mike (service tech) returned my call to say he might make it that week but more likely next week. 7/08 - Now down to two stars!!! I'm about to call the service department once again since I have NOT RECEIVED A CALL to schedule an appointment.

Telephoned to repair or replace door lock handle on May 27 2015. At that time I was told to wait 24 to 48 hours for the tech to respond, no response. Telephoned again JUNE 4 2015, told to wait another day for response. Bought AMERICAN MADE FOR BETTER SERVICE??????? Not even a courtesy call from tech.

I bought the tub from Safe Step but the salesperson did not tell me I needed a 60-gallon water heater. There is a paragraph stating they recommend this and there is a spot to be initialed by the customer showing the customer understand this. The salesperson did not ask me to initial this line and he wrote in "Supply". When I complained about the tub and wanted to get my money back, they said it was used and wouldn't do anything about it. I feel deceived and cannot afford a bigger water heater and I feel I should have been told about this. They said that if Safe Step had installed the tub themselves, then I would have had to initial that paragraph, but they had given me the number of a person who installs their tubs who works independently and I contacted him to install it.

The salesman was the most long-winded person we've ever come across, but he wanted to make sure we understood exactly what we were getting for our money. The tub we chose was 51"x31" and our 40 gallon water heater is fine. The installation crew (4) were very professional and had obviously installed hundreds of these tubs. The tub is totally commercial grade and is assembled with Aircraft-grade aluminum, and Delta plumbing components. In doing my research I found that many of the top tubs were rated that way because of price and that lower price was due to Chinese construction and limited warranties. Ours is made in America, and guaranteed for life. Few tubs can match just these two factors!

Updated on 4/15/2019: Safe Step Tubs company NEVER corrected any of the problems, I have lost over 100lb’s and still can not get past the door without hurting my legs, the wall seams are jagged and crooked, received 1 phone call to send someone out and all they did was make promises to fix the error but no one ever came back out to fix anything. We’re Senior citizens and feel we have been ripped off by this company, others BEWARE of this company. How can people be so greedy these days..... I see others have had problems and a reply that is just repeated over and over. We’re so unhappy and afraid to ever buy anything again this expensive, very over priced!

In December 2014 we purchased a Safe Step tub at which time the salesman, Mr. ** informed us that we would need a 50 gal. hot water heater (we had a 40 gal. at that time ). Once the tub was installed I went to home depot and purchased a 50 gal. water heater, had it delivered and installed. After several hours, to insure the water was at the correct temp., I decided to try out the tub. To my utter amazement, I ran out of hot water prior to the tub reaching an operational level. Therefore I could not use the tub unless I wanted to sit and wait for the water to re-heat. Shortly after that incident, I called the service dept. and explained the situation and what the salesman had told me.

I have had the safe step walk in tub for almost a year. My wife loves the tub but I have several concerns. Tub has six water jets located high on the back seat of the tub. The tub must be completely full to utilize these jets otherwise the water sprays out and on to the floor. Even then the water is so full with the jets on it bubbles over the top. My wife has slipped several times when getting out of the tub. They need to redesign the locations of the jets or eliminate the top two jets. In addition the tub has a heated seat, if you don't turn the heat off before the water drains below the seat you can get a light burn. With the cost of the tub and the claims the manufacture makes this tub should be perfect. My neighbor purchase a similar tub different manufacture and the tub appears to be as good at about $3000 less. So future buyers beware.

Claims to be a local company but they are not. You call and the number gets rerouted to Burnsville, MN. Lady told me that they have a office here and gave me address and the building is closed.... Spoke with the neighbor and they never was there........ Need a some honesty from a company.. lie about this. What else will they lie about?

The salesman came to our home and stated that we would require a 40 gallon hot water tank. He then removed the panel to view our tank and found that we have a 40 gallon tank. We purchased the Safe Step Tub. After some delivery issues we tried to cancel the purchase before the tub was installed. Safe Step told us they would SUE for 1/3 of the purchase and installation cost.??? They installed the tub. Looks great BUT we can't use it. 40 Gallons of hot water doesn't fill the tub or allow you to use the jets. The tub needs 60 gallons. I just called Safe Step customer service and was told the tub "requires a minimum 50 gallon tank but that might not be. Please call service." I have several times, no one, ever answers.