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Safe Step vs. American Standard

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Written by Courtney Hamar
Edited by Justin Martino

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    American Standard Walk-in Baths and Safe Step Walk-in Tubs

    What is the difference between Safe Step and American Standard?

    Safe Step and American Standard are both walk-in tub companies that provide similar options. One major difference between these two companies is that American Standard offers more than 100 types of walk-in tubs and Safe Step offers one walk-in tub that you can customize.

    • Safe Step is best for customers who are looking for an inclusive installation process where the company removes and hauls away your old tub.
    • American Standard is best for customers who want a wide variety of walk-in tub options.

    Reputation on ConsumerAffairs

    safe step walk-in tub logoamerican standard logo
    Overall star rating4.34.5
    Verified customer reviewsRead reviewsRead reviews
    safe step walk-in tub logo4.3Read reviews
    american standard logo4.5Read reviews

    Cost and installation

    safe step walk-in tub logoamerican standard logo
    Basic tub starting priceOnly available with quoteOnly available with quote
    InstallationIncludedIncluded
    Financing offered
    Discounts offered
    In-home quotes required
    Warranty - LaborLifetimeLimited lifetime
    Warranty - PartsLifetimeLimited lifetime
    Warranty - TubLifetimeLimited lifetime
    safe step walk-in tub logoOnly available with quoteIncludedLifetimeLifetimeLifetime
    american standard logoOnly available with quoteIncludedLimited lifetimeLimited lifetimeLimited lifetime

    Available walk-in tub types

    safe step walk-in tub logoamerican standard logo
    Soaker tub
    Wheelchair-accessible tub
    Bariatric tub
    Tub/shower combo
    Two-seat tubs
    safe step walk-in tub logo
    american standard logo

    Tub features

    safe step walk-in tub logoamerican standard logo
    Step-in height4 inches2 inches
    Fast drain
    Quick filling
    Grab bars included
    Number of hydro jetsNot disclosed22
    Number of air jetsNot disclosed22
    Chromotherapy offered
    Heated seats option
    Heated backrest option
    Remote control option
    Showerhead options
    safe step walk-in tub logo4 inchesNot disclosedNot disclosed
    american standard logo2 inches2222

    Services included with installation

    safe step walk-in tub logoamerican standard logo
    Bathroom door resizing
    Old tub removal
    Wall repair and repaint
    Electrical wiring
    Flooring touch-up
    safe step walk-in tub logo
    american standard logo

    All information accurate as of publishing date.

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      Safe Step

      Safe Step, which is based out of Tennessee, manufactures and installs walk-in tubs, showers or a hybrid shower/tub combination model. The company offers a variety of features to let you customize your walk-in tub to your specific space and needs. Safe Step offers a lifetime warranty on all tubs, and customers always deal directly with Safe Step and not a dealer.

      Safe Step offers a lowest-price guarantee, and the company can send a safety specialist to your home to discuss your needs. The specialist will look at your bathroom space and make recommendations on tub type, size and features. One thing that sets Safe Step apart is that when it comes to installation, it takes out the old tub and hauls it away.

      Safe Step’s walk-in tubs have a 4-inch step-in height. The company also offers a wheelchair-accessible option. Some other features include hydrotherapy jets, a heated seat and backrest, a rapid-fill faucet and 16 gentle air jets.

      The company custom-builds and manufactures its walk-in tubs in the U.S. Financing is available, and there are rotating special offers.

      What Safe Step customers say

      Overall, Safe Step customers give the company positive reviews on ConsumerAffairs. Customers are happy with the level of customer service from salespeople and installers. Customers appreciate the tub's quality, but some reviewers mention poor communication with the installers and mix-ups on dates and locations.

      We met with the sales rep once and he spent plenty of time with us going over everything, showing his videos and answering all our questions. When the installers came, they did a very good job.”

      Michael of Canton, CT

      American Standard

      American Standard has been in business for more than 140 years. It offers more than 100 types and sizes of walk-in tubs and has partnerships with a variety of dealers across the United States, which makes access to American Standard tubs easier.

      Because there's a large number of walk-in tubs available, customers have the option to customize the features they want. Some features include:

      • Grab bars
      • Low threshold entrance
      • Outward- or inward-swinging doors
      • One-touch control system
      • Hydrotherapy jets
      • Chromotherapy lights
      • Lifetime warranty on parts and labor
      • Patented leak-free door system

      What American Standard customers say

      American Standard has generally positive reviews on ConsumerAffairs, with most customers saying good things about the installation and customer service. Among the company's negative reviews, customers noted issues with customer service, installation and the tub's door handle.

      I had an excellent sales agent as well as installers for my walk-in tub. I like the availability of having the options for therapeutic value. On the whole, I had an outstanding experience and I would do it again.”

      Jean of Ozark, MO

      Bottom line: Safe Step or American Standard?

      Both Safe Step and American Standard walk-in tubs provide great options for walk-in tubs. Because Safe Step manufactures its walk-in tubs, customers can customize the tub size and features.

      American Standard works with dealers, which makes it easy for its customers to access a wide variety of tubs. Both companies offer similar additional and premium walk-in tub features.

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