Safe Step vs. American Standard
What is the difference between Safe Step and American Standard?
Safe Step and American Standard are both walk-in tub companies that provide similar options. One major difference between these two companies is that American Standard offers more than 100 types of walk-in tubs and Safe Step offers one walk-in tub that you can customize.
- Safe Step is best for customers who are looking for an inclusive installation process where the company removes and hauls away your old tub.
- American Standard is best for customers who want a wide variety of walk-in tub options.
Reputation on ConsumerAffairs
 |  | |
| Overall star rating | 4.4 | 4.6 |
| Verified customer reviews | Read reviews | Read reviews |
| 4.4 | Read reviews |
| 4.6 | Read reviews |
Cost and installation
| | |
| Basic tub starting price | Only available with quote | Only available with quote |
| Installation | Included | Included |
| Financing offered | ||
| Discounts offered | ||
| In-home quotes required | ||
| Warranty - Labor | Lifetime | Limited lifetime |
| Warranty - Parts | Lifetime | Limited lifetime |
| Warranty - Tub | Lifetime | Limited lifetime |
| Only available with quote | Included | Lifetime | Lifetime | Lifetime | |||
| Only available with quote | Included | Limited lifetime | Limited lifetime | Limited lifetime |
Available walk-in tub types
| | |
| Soaker tub | ||
| Wheelchair-accessible tub | ||
| Bariatric tub | ||
| Tub/shower combo | ||
| Two-seat tubs | — |
| — | ||||
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Tub features
| | |
| Step-in height | 4 inches | 3 inches |
| Fast drain | ||
| Quick filling | ||
| Grab bars included | ||
| Number of hydro jets | Not disclosed | 22 |
| Number of air jets | Not disclosed | 22 |
| Chromotherapy offered | ||
| Heated seats option | ||
| Heated backrest option | ||
| Remote control option | ||
| Showerhead options |
| 4 inches | Not disclosed | Not disclosed | ||||||||
| 3 inches | 22 | 22 |
Services included with installation
| | |
| Bathroom door resizing | ||
| Old tub removal | ||
| Wall repair and repaint | ||
| Electrical wiring | ||
| Flooring touch-up |
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All information accurate as of publishing date.
Safe Step
Safe Step, which is based out of Tennessee, manufactures and installs walk-in tubs, showers or a hybrid shower/tub combination model. The company offers a variety of features to let you customize your walk-in tub to your specific space and needs. Safe Step offers a lifetime warranty on all tubs, and customers always deal directly with Safe Step and not a dealer.
Safe Step offers a lowest-price guarantee, and the company can send a safety specialist to your home to discuss your needs. The specialist will look at your bathroom space and make recommendations on tub type, size and features. One thing that sets Safe Step apart is that when it comes to installation, it takes out the old tub and hauls it away.
Safe Step’s walk-in tubs have a 4-inch step-in height. The company also offers a wheelchair-accessible option. Some other features include hydrotherapy jets, a heated seat and backrest, a rapid-fill faucet and 16 gentle air jets.
The company custom-builds and manufactures its walk-in tubs in the U.S. Financing is available, and there are rotating special offers.
What Safe Step customers say
Overall, Safe Step customers give the company positive reviews on ConsumerAffairs. Customers are happy with the level of customer service from salespeople and installers. Customers appreciate the tub's quality, but some reviewers mention poor communication with the installers and mix-ups on dates and locations.
We met with the sales rep once and he spent plenty of time with us going over everything, showing his videos and answering all our questions. When the installers came, they did a very good job.”
– Michael of Canton, CT
American Standard
American Standard has been in business for more than 140 years. It offers more than 100 types and sizes of walk-in tubs and has partnerships with a variety of dealers across the United States, which makes access to American Standard tubs easier.
Because there's a large number of walk-in tubs available, customers have the option to customize the features they want. Some features include:
- Grab bars
- Low threshold entrance
- Outward- or inward-swinging doors
- One-touch control system
- Hydrotherapy jets
- Chromotherapy lights
- Lifetime warranty on parts and labor
- Patented leak-free door system
What American Standard customers say
American Standard has generally positive reviews on ConsumerAffairs, with most customers saying good things about the installation and customer service. Among the company's negative reviews, customers noted issues with customer service, installation and the tub's door handle.
I had an excellent sales agent as well as installers for my walk-in tub. I like the availability of having the options for therapeutic value. On the whole, I had an outstanding experience and I would do it again.”
– Jean of Ozark, MO
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Bottom line: Safe Step or American Standard?
Both Safe Step and American Standard walk-in tubs provide great options for walk-in tubs. Because Safe Step manufactures its walk-in tubs, customers can customize the tub size and features.
American Standard works with dealers, which makes it easy for its customers to access a wide variety of tubs. Both companies offer similar additional and premium walk-in tub features.
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