Safe Step Walk-in Tubs

Mike was a smooth talker. The worst part was that they brought the wrong tub. So they took it back and we had to wait two weeks for the correct tub to arrive. They installed the correct tub but we had to wait five weeks for our receipt of payment. Now it's six weeks and we're still waiting for an amendment of our contract. Since they delivered the wrong tub the first time, we need an amendment of our contract when they delivered the correct tub. We have called many times to ask for an amendment of our contract. Not only that, but we're still waiting for it to be inspected. We don't know who's supposed to inspect it. They make promises but they don't fulfill them.

When the salesman from Safe Step came, he told us that the people coming to do this installation would be certified plumbers and electricians, which was a lie. Neither of them was certified in anything. I asked them when they got here and they just do installation work. But the fellas were nice enough. I did have one issue with the way they did the work. They had to run an electric line across the outside of my home to run current in for this unit. I asked them if they were going to put that in a PCV conduit and the guy said they didn't work with conduit. The best they could do would just run the PCV line on the outside of the house.

I had a Safe Step tub previously. My new SS Tub has so many new features! I love the aromatherapy, the microsystem. It drains so quickly! The shower is flexible and easy to use!. The lighting system is soothing. My neighbors are envious! Looks beautiful in my bathroom!

Jill came and explained and told me how they work. By the time I was ready to purchase my tub, they had a lot of features added to it, which was comfortable for me to use. The installer was a very friendly person. I did call Safe Step back because they had to pull some of the areas from my tub so that it could get to the plumbing, and it wasn't sealed back properly. They said to take pictures and I took pictures but nobody came back to fix it.

We loved Safe Step's rep. He told us everything. And the people that came in and put it in the walk-in shower were great. I couldn't believe the way the contractors came out and did it. Usually, somebody would come in and put it in like they needed to. But they asked, "Where do you want this? How do you want this?" That just made it more personal. I was also surprised on how they put their cost down, made sure the floor didn't get messed up. Everything was great.

I like the tub. It looks good. I also like the jets.

There are a couple of things that are problematic, but I can work around them and I'm doing fine with my Safe Step tub. I'm a larger woman midriff. I don't have a lot of room to squeeze myself into a position to be able to open the door to be able to get out. Other than that, everything's fine. The quality is good because it's a great, seamless apparatus and it doesn't creak, leak, and move around. It seems to function great. The thing I like the most is the water whirling around when I'm done washing up. I have a lot of arthritis and the tub seems to help with it.

I called Safe Step and they could do it within two months. So, I had them come and do it. They took care of everything. I got the roll-in shower. It's working out great for us. I can get in and out of it. I'd recommend Safe Step.

The sales rep was able to find the perfect tub for my father and get it to him within a week and a half. They had it in stock over here in Albuquerque. My brother did the installation and the representative went over in detail what to do. The tub is working well.

The sales rep seemed to be able to answer any questions we had and the installers seemed nice. The caulking could have been a little bit neater, though, but the tub is fine.

We love our tub and the guys who installed it were amazing. But we started noticing that whenever we would drain it, it would leak at the bottom. One of the pieces on the hinges came off as well. I called the number that was on the website and I could never get through to a person. When I left a message, nobody called back. Ryan was the representative that we ordered it from and he gave me a number that he likes to use. That's when I finally got a human being.

The installers did a wonderful job. They had to cut a big hole in my father's bedroom to get it into the bathroom, but they put a panel up so there's easy access to everything in it. It looks pretty good. The only thing was there was a shelf at the wall that I couldn't move. I told them, “Well, you guys would have to move that,” and they didn't. They didn't caulk the wall that they put up next to the wall that's in the trailer. They did leave a can of caulk, and I didn't ask them to. It took me several days before I found that, and I called him and that's when he told me that. But I'm disabled and my mother's disabled too, so we can't do it either. So it's like an unfinished job. But he said that I could take some cleaner and get the pencil marks off the wall.

I love Safe Step. I like standing there with the water just running all over my head, all the way down my body. I got a girlfriend down in South Carolina who's interested in getting one.

The Safe Step tub is great. It is 10 times better than the American Standard. The installer was a little wacky, but in the end, he did a good job. I give him an A plus E for effort.

We like that Safe Step Tubs have a lower door and not hard to get in. Everybody we talked with had been 100% upfront to us on the tub, including the manager that came and fixed the door when it started leaking. A latch was loose on the door and we didn’t know it. He adjusted it and we've had no trouble with it since.

The sales rep was good and the installers were nice. You can't be in a hurry to get in and out of the tub. It's gotta fill up then it's gotta drain.

The sales representative was awesome. However, we only got to use the tub once because it leaked so bad. The first time I called Safe Step, they said it was our fault. But the second time, they're gonna come out and look at it. I have a lifetime warranty so they should not hesitate when I call and have a problem. I hope they’ll fix that Thursday. When it gets fixed, I'm gonna love it.

The installation went well. I appreciated the people that worked on it. It's a learning process using the tub and while I'm learning, funny things happen. I also have a question and haven't got the answer from the people that need to tell me. They installed a switch in my closet adjacent to the bathroom. I don't know what it's for.

The installation guys came and put the tub in, and the installation went well. They made sure everything was to my liking. I really like my new Safe Step tub. I enjoy it. I like that I could just walk in it. I like the Jacuzzi part of it where I could just relax my full body. I also like the shower part. It has the option to do a shower.

The Safe Step rep who came out to the house had a lot of information and pictures and testimonials. He explained it thoroughly and how my husband would benefit from it, and he went over the financing and payment. It went well. There were a couple of issues with the installation. There was a lack of proper communication. It was a complete remodel of the bathroom. So, the lack of information and explanation of how to prepare the bathroom between the company that installed it and my contractor was the issue. The installation was behind for at least a month, but it's done and I'm happy with it.

My Safe Step tub has helped my legs out. The only thing I don’t like about it is that I have to struggle to get the door closed when I get in there. My legs are still too big to wiggle in between the door and the seat. It’s just gonna take me time to find the right combination. When I do, it’s gonna feel great. The sales rep did a really good job of explaining what it was, how it worked, and how it helped other people with their circulation. The installers did really well, too. They got it done faster than I thought they would. They had access to the bathroom from an outside door. So, it made it easier. Everything went just like clockwork.

We like our Safe Step tub. The installation was pretty good and the crew was really nice. We like sitting down in the tub and being in that much water. The handheld part where you can wash your hair with it while you're sitting down is really nice. The shower part feels really nice, too. The tub's just a little bit too narrow for me.

When the sales rep came out, he did a good presentation. I like the grab bars and I love the jets on the tub. I took pictures and showed it to a couple of family members and friends. They were glad I got it. My heart only works about 20% so when standing up in the old shower, my husband had to get in with me and soap me off and shampoo my hair. It wore me out. I thought it would be a lot better if I could sit down. But right now, I can only sit in it for 10 minutes. I'm hoping I'll get more used to it. I wish the seat was padded though.

Everything went very well with Safe Step. I'm very pleased. The sales rep was great and the installers were awesome. However, I tested it out and the water didn't get hot enough for me.

I talked to Nick who works for Safe Step, there was an appointment setup for the 13 Jul 2022. My sister had setup the appointment for my mom, but when he called my sister to verify the appointment he was so rude to her, my sister told him maybe his company was not for us. My sister was so upset she called me. I called him to make sure that maybe there might be a misunderstanding. There was no misunderstanding, he was very rude to me right at the start. I told him, we don’t need to deal with him or his company. I suggest anyone wanting a product that Safe Step sells, to look elsewhere!

The salesman was very friendly and answered all of our questions. He gave us a few days to think about it where others that we talked to wanted to do it right away. The installation was very quick. I was surprised that there were two guys. They were here at 8 o'clock in the morning and gone by 4:30, and it was done. They cleaned up everything and it was great. I love the tub. The thing I like best about it is I could just sit in it. I've had knee surgeries and back problems. I can get the water level up over my knees and lower back, and just sit there. The only thing I would change if I could somehow, and I don't know how, is the design of the entrance door. It's kind of in the way. Once you get in, you got to swirl around behind it to close it.

Safe Step came when they said they were gonna come, and their guys did a good job of selling the product. They were very knowledgeable. They said the installation was gonna be about eight weeks, and then ended up being eight days. The installers also did a great job.

The sales rep and installers were very professional. For the installation, they had to come back because they found a defective part on the tub. But they were very nice and the quality of the tub seems to be very high. It was what I was looking for and I use it all the time. Aside from that, when we had one question, Safe Step's reps were able to help us over the phone with it. I would highly recommend them.

A gentleman by the name of John came out and when we saw the products, they looked pretty decent. John was very professional. He showed us all the parts and how well made they were, and he had a good spiel. But he never showed us a picture of the tub. I had a Jacuzzi tub but I'm in my 80s and I have trouble getting out of the tub. So I told him that I was looking for something I can get into and take a nice, hot soak. He went on about everything then gave us the information on the cost, which was a little over the top. Then, he told me the tub would be delivered to me within six to eight weeks. We met him on the 24th of February and I got a call telling me this tub would be installed on March 10th, which was way too soon because I expected it to be mid-April.

I had a very simple conversation with Safe Step's sales rep and the installation was very rapid, though the tub wasn't working for quite a while. They thought it was a pump, they thought it was the switch. Finally, they determined that the electricians installed the wrong circuit breaker. It has been repaired now and the tub is working. I like that I can get in and out of it pretty easily and I have no problems with Safe Step, though I believe the original electricians were not really qualified to do their work.