Safe Step Walk-in Tubs
ConsumerAffairs Accredited BrandAt Safe Step Walk-In Tubs, we take pride in dedicating the most safe and comfortable walk-in tubs and showers for our customers. All of our products are fitted with the industry’s most accessible low step-in, and are equipped with the best hydrotherapy systems to help relieve pain, enhance mobility and reduce stress.
Every Safe Step product is manufactured in the U.S., allowing us to continue our legacy of providing lower and more affordable pricing than any of our competitors. We believe in our products so much, we back each walk-in tub and walk-in shower with the most extensive Lifetime Warranty in the industry. With locations across the U.S. and Canada, our team of customer support and technicians are always on call to help you and your family.
We care about providing enjoyable and safe bathing experiences to those in need, that we created an initiative in 2012 to donate walk-in tubs to anyone in need of a safer bathing solution, who could otherwise not afford on their own.
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1205 Safe Step Walk-in Tubs Consumer Reviews and Complaints
It's a lot easier to get into the Safe Step tub and get the door closed compared to others. The rep from Safe Step was a very nice guy and explained stuff pretty good. And what he didn’t, the installer finished when it was installed. The tub was a little on a pricey side but it’s all good and since having it, I’m not quite so sore.
I've had a Safe Step walk-in tub for two months now. Before I bought the tub it was hard for me to get in and out of my old one. Safe Steps' tub looked a lot more comfortable to get in and out of. It has a low step in. Also, I have poor circulation in my legs and I believe that the tubs helped my condition a little bit more than what it was. The massage jets looked appealing on TV and it looked 10 times more appealing when it was in my home. I am enjoying it very much. The jets, the sit down heated seat, the aromatherapy and the lights were the features that I like the most. The sales rep was outstanding and the installation was excellent. Safe Step is worth the investment. I hope others will have the same results that I did.
There was no bar and I could not get in and out of the old bathtub. I needed something that I could get in and out of. We were watching the television and saw the Safe Step, which was the one we decided on. Their rep was very professional and he seemed to try every way in the world to sell to us. I like all of the Safe Step Walk-in Tub's features. I have a skin disorder and I have used the micro on the dial. I’m supposed to use it for 20 minutes, then turn on the jets and move them around from place to place on my body. It seems to have helped my skin quite a bit.
The tub is very good and everything about it works well. However, you have to not run your water too hot because you’ll run your hot water tank down. You’d have to adjust to that and learn how to not run it wide open on the jets, otherwise, you’ll spill water all over the place. Sometimes I just use it for a bath. I can use soap and I would lounge around the jets. And sometimes I would take a shower. It’s handy and easy. I recommend Safe Step Walk-In Tubs.
We got our Safe Step Walk-in Tub on the 28th of March. Our interaction with their salesman, Phillip went very well. However, I have hardly used it. We didn’t have it very long and the first time I ever used the tub was a couple of days after we got it. By the time I got up to my knees with water, it was cold so we will have to get a bigger hot water heater which we haven’t had time to. I’ve also been in the hospital about three weeks. I’ve had a major surgery and I won’t be able to get in and soak in the tub. I’m at home recuperating now. The tub is upstairs but I wouldn’t be allowed to get in it anyway because I can’t have a soaking with my incisions. Maybe I’ll start using it a little bit later but I think we moved too fast on that situation.
I saw the ad on TV and looked at it online and everything about Safe Step sounded good so, I didn’t look at anybody else. The rep was very nice and informative and the installers were pleasant and polite. I like the jet and they did a good job. They put the tub in and also put everything back like it was before. Everything went well and I’ve been really pleased.
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I was checking up on walk-in tubs and the one from Safe Step was the best, so I got one. My rep and the guys who installed the unit were fantastic. I've had the tub for a month and a half now and the whole thing has been absolutely great. Everything works wonderfully on it. However, I only use it once a week because I don’t want my electric bill to jump. But I use the shower part and it's great. Also, my granddaughter was in there looking at it and she turned the knob down from the regular 110 temperature and I don’t know how to turn it back up.
Safe Step Walk-in Tubs have a middle of the road cost, cheaper than some and about the same price as others but they had better features. Mostly, the sales rep was good except he screwed me up. The whole thing went well but I questioned about the drain because the old tub hadn’t been used in at least two or three years. I was worried about the drain being clogged. I talked to him about calling the snake people in and having them snake out the drain while the old tub was out and before they put the new tub in.
I told him that some outfits snake it. He said that he'd check and get back to me. The next day he told me that they snake out about 10 to 12 feet. That was all I needed because that gets me down to the basement where I had just got some plumbing work done so I knew it was clean from thereon. When the guys showed up to install, they said that they don’t snake anything. They also said that they don’t even change the P-trap unless the P-trap already in the tub is bad. Needless to say, they used their fish tape that they used to fish wires through the walls and ran it down as far as they could but that little fish tape didn’t do much of anything. Then, they went ahead and put the tub together so it shouldn't be a problem. They then filled it up with water and it didn’t drain.
I ended up having to call the plumbing people out. I talked to them and they said they'd talk to their boss. They were going to make the salesman reimburse me for having to have a guy come out to snake it because I could have done it ahead of time and saved a whole lot of time and trouble. By the time I got the drain guy out to snake it, the tub was partly installed. He went through the tub, the way he does on normal tubs, using a little snake and it couldn't clean out the clog.
They had to pull the tub away from the wall again so they could get to the line, then he snaked that but because of all the time involved, instead of being a regular charge, they charged me for an extra hour, which was 120 bucks and I ended up spending 359 bucks to get it snaked. And the guy couldn't get it done because the clog was too bad. I ended up having to get a plumber to replace that whole line. It was just a big nightmare. Then the installers came back and finished up the install.
They cocked it, put the back thing on it, and did all the rest of it. They were really nice but they had gotten a little upset when I squawked about it being snaked. And understandably so I was also upset but we had gotten it calmed and settled down. All we could do was what we could do. It's a good product. But dealing with the salesman not telling me what needed to be told turned me off. The installers were good guys and did a good job. I'm pleased with them. However, I'm not pleased with the communication between the salesman and the installers. Apparently, he didn’t even talk to them like he told me he was going to do. I still have other issues with the tub that I'm working on. I have a drain problem with my basement drain and the Safe Step drains too fast and it comes up in the basement. And my water heater is too small but I was told that I might have trouble with the hot water so that's no problem. I'm working on that too.
We had already screened two companies and found that the price was too expensive. The ad that I read described the local dealer of Safe Step Walk-In Tubs as something that might have used the word “warehouse” or “depot” that led me to believe that it sounded like it could be less expensive than the others. But we were already familiar with the system in general and the ad let me know that Safe Step had all of the features we were looking at, perhaps even more. The sales representative was excellent and very thorough and I found him to be low-key. We told him upfront that we had seen two other competitors and the price was an important factor to us. The tub is a cost factor, so it’s not gonna be something for everybody. I talked to our orthopedist about that and he said that if we got the disposable income, hydrotherapy is an excellent choice.
The installation was excellent. We had a crew of two and they came at about 8:00 in the morning. They did a very good job. The finished product looks great. They blended it in beautifully with existing tile and flooring and ran a vacuum almost continuously while they were sawing, which impressed me, to keep the dust down. There was virtually no contamination of dust anywhere else in the house.
My wife uses the tub more than I do and that was our purpose because she’s somewhat disabled. I have used it a couple of times and we both like the water jets that massage, as well as the very fine bubbles that clean. We have found that that’s a great system and it really does what it’s advertised to do. Almost everybody who sees this says they want one too. It is a big investment, but the primary point the salesperson made was what we’re doing is buying more time to be able to be in our home because of the therapeutic value. We still have a shower with a bench, but that was difficult for my wife to use and did not accomplish anything close to the cleaning that the Safe Step does. However, we’ve noticed, and I’ve actually heard this from someone else too, that the seat seems to heat only on one side.
We also don’t feel that adding an essential oil to the area where we’re supposed to add it really gets it into the water because we have a friend who sells the current kind of essential oils that people are using and she suggested putting it directly in the water. And when we do that with her essential oils, which may be more concentrated, we only need about three drops. I have put as many as 20 into the receptacle that came with the tub and I still don’t get the effect.
My husband talked to somebody at the Safe Step headquarters in Texas and went with them based on what the salesman said to us. The installation worked out well and they were very professional. We've had the walk-in shower for three months and I love it. I like the fact that I don’t have to try to raise my leg up eight inches to step into the tub. It had a two and a half inch threshold and I could just step into the shower.
The first company which I already have cannot have the permission and cannot wait for three and a half months so I had to drop them. Safe Step showed the same and it cost about $2,000 more than the first one but the sales team went through. Their people were very nice and came back to finish what needed to be fixed. So far, it’s okay and I’d recommend Safe Step to my friend.
I heard about Safe Step Walk-in Tubs from my wife who heard it from her daughter. My wife's daughter had one in her house and my wife saw and liked it. We’ve had the shower about two weeks now. We were impressed with how the installers worked and put it in. I use it all the time and I like all its features.
I read about Safe Step on the AARP. Their sales rep was very good and I was satisfied with the people who installed the tub. The installers cleaned up though it was very difficult for them to get the wiring in. It was late at night, around 8:30, when they finished up and when they went through it to see if everything was working, I was not in the bathroom. It's a small bathroom and I'm large so I couldn't see everything. Later, when I tried calling them up to ask for help on how to use the tub, it was very difficult to call.
So far, I've only used the tub once and that was the time when the sales rep came and got me in it. We have bars in the bathroom but it is a tight one to get into and I’m about six feet weighing 270. It would have been nice if the bathroom was larger. My wife is smaller than me but it also takes everything for her to go in the tub. I had it put in when she was in a rehab and I got it mainly for her. She was very happy to have Safe Step and it would be wonderful if she could use it regularly. We hope she'd have the type of health to use it and if not, getting it would be just a very expensive mistake on my part. I'm 84 and she's 83. With our age, we need Safe Step to send out a professional to help us get in the tub and show us its complete operation.
My significant other came up with the tub. She uses it regularly but I haven't used it. I should have been told that I needed a bigger hot water tank. Safe Step's rep went and looked at the hot water tank, and he came back and said it's okay. It's a 40-gallon tank and it's 12 years old. I'm stuck with it. Also, the tub is overpriced. If I had my head on straight, I would have canceled the order. I wouldn't recommend it to anybody.
We are happy to hear that your significant other does uses the tub regularly. We are unhappy to hear that you are not happy with it. One thing we cannot control is if the hot water heater is sufficient or not. On our contracts, we have several places that is acknowledged that a customer may need to upgrade their hot water heater and on your contract, your Safety Specialist did give you an additional hot water tank discount, since he was not completely sure. I hope that in the future, you will start to enjoy your Safe Step Walk In tub and take advantage of some of its features.
The Safe Step Walk-In Tubs salesman came out and we did visits. The salesman was not the best, but I wanted the product. I didn’t even need the salesman. I could’ve just called Safe Step because I wanted them to put it in. It was a lot of money but I could afford it. The installers were very nice people, but they couldn’t bring that sized tub through the bathroom door, so they said that they would just cut out the wall. I said, “You’re gonna do what?” And the three very nice guys were laughing. They literally took my wall away, put it in, and then they said they would take care of it. They were laughing at my face and that was because they were professionals. They knew what they were gonna do and they put the wall back. I have to paint it and I understood that.
However, the next day, I realized something that I hadn’t even thought about. My entire living room was covered in white plaster dust from using a mini electrical saw. The thing that came out was plaster dust and it settled all around my apartment. I couldn’t breathe the second day because I was choking and I didn’t know why until I saw the surface of something. I have been coughing for weeks and I had to bring in a service with masks to do a professional cleaning job and they had to move everything.
What the installers should have done was have with them a makeshift plastic curtain, put it around and then went to work. They should have worked on one side so it doesn’t go further than the floor, and swept up or vacuumed up. There was no stopping mechanism, so as they worked, they shot out lots of plaster dust. For me, it was exciting and it was something new that I was gonna have a walk-in tub, but it would’ve been so easy to not have that be the case.
I’m a big guy and it’s almost uncomfortable, but I wanted to buy it. And when I finally get to where I wanna be, it will make a huge difference. But right now, I squeeze myself in it to sit down and that’s not supposed to be that way, so I can’t really enjoy it if I’m just stuck sitting down. The service called me once and asked me how I like it. I told them I haven't used it and I haven't turned it on. I didn’t even remember how to. So, I finally used it one time only. I was in and out. I had to see, as I pull up the water hose, how to attach it to the thing on the wall so it becomes like a shower. I have things that I have to learn -- to keep the water in there and the non-shower, like the tub, to put the closure thing and just drop it on the hole.
I really have no idea how anything in there works. And unfortunately, I’m a partial one-leg amputee because I’m diabetic, so I have to hop. And that’s easy because I can fall back to myself. I would have to go through 25 steps before I get in. I have a chair in there and I lean on it, put my knee up, and turn around. Then I have to do the same thing getting out, so, for me, it is a real ordeal. I used to go in before. I have a long nice chair and I put two legs in the bathtub, and the other two outside. I slid over and I put the leg in the shower, and nothing was wrong with it. This product sounded very relaxing, and it’s supposed to be. But, for me, it’s a hassle. It’s so tight on both sides when I sit down and I don’t enjoy it. Maybe I will use it or not. And maybe that’s all that will ever be, just a brand-new, not-used walk-in tub to somebody. But the product looks good and it’s probably something that I’ll revalue if I ever decide to sell my condo.
The Safe Step sales rep made an appointment with me and he was very thorough and well-informed. He had a good, well-done presentation with pictures and testimonies from other people. He spent a lot of time with me and took his time. Also, Safe Step Walk-in Tubs are American-made and after having the presentation, I was convinced so I bought the unit.
I'm 81 years old and I have arthritis. I like a good soaker and I have this big, beautiful, blue tub. Getting in the tub was all right but getting out of it was dangerous. Most of the time, I live alone and consequently, I did not use that tub. So that has to be removed. The sales rep measured the area and he said it was an ideal spot to put the Safe Step Walk-in Tub and everything fit right in line. The installers took that out and they did it all in one day. They told me everything they were gonna do, did exactly what they said and they did a beautiful job. There was no argument, no tearing anything down and it was all done professionally. Since then, I’m cleaner. I'm very happy and well satisfied with it.
I have fallen in a bathroom tub and I had to have a rescue squad come and get me. After that, I decided I needed some kind of a walk-in tub. I saw Safe Step on TV, so I called them up. The sales rep who came out was good and their installer was really efficient. He marked up anything and didn’t scratch any door. He just got the tub in and got it hooked up. My wife really loves the tub and she likes the heated seat and the jets. I also like Safe Step and I feel safer using the tub. Plus, it’s easy to take a shower in there.
Safe Step's installation team was cool. We did a lot of laughing and they cleaned up and took everything. I like all the features of my Safe Step tub and I really like to sit down in there and relax. I’ve been hurting a lot from having a spinal cord injury so I take a shower really quick. And while the tub doesn't do much because I’ve been hurting a lot, I feel a difference. The tub takes a lot of the pain away but I try not to get in it as much because there's a lot of warmth there. I'd recommend someone else to have a Safe Step tub. But I'll stress that the tubs have to be a little longer for tall people like me. They were made for normal sized people.
My interactions with Safe Step's sales rep and installation team both went well. My walk-in tub's features are all very nice.
We called Safe Step since my wife read in the brochure that it had a bidet. All the jets are working, but the bidet doesn't work. And there’s a piece at the tub that’s very sharp. Nevertheless, the Safe Step walk-in tub relaxes me. And we like its heater feature. The sales rep was also knowledgeable. I had a good interaction with him. The installation team was polite too.
Before I got my Safe Step Walk-in Tub, which got so many more things like lights and perfume, I used my deceased husband's tub sometimes. He couldn't walk after his operation so he'd go in there and then he'd feel better. So, I know that it works wonders for making you feel better. I got the tub on March 19th and I'm looking forward to it because I do a lot of gardening and my knees and legs get sore and tired.
Their sales rep and installation team were all very courteous, very nice and very accommodating to any question that I ask. The only thing was after I had it for about three weeks and I was showing it to people, they leaned against it and the door on the side next to the bathroom door, back by the seat, propped open. I called and they said that it closes again with suction. A couple of days later, I went in there and it was back were it was supposed to be. I've already recommended them to friends. They came in and they said that the tub is fantastic. I also showed them the booklets that we got.
Safe Step Walk-in Tubs seemed like it was the best quality and it had the warranties on it. Also, what I read from the AARP reviews made my decision. The sales rep was great, very friendly, very comfortable, answered all my questions, and seemed very competent in his knowledge of the product. The installation also went very smoothly. They were there about eight in the morning and took about seven hours. My favorite features of the tub is the ease of getting in and out of it. My husband has a degenerative disease so it's easy for him right now, and it will be very convenient down the road. I would definitely recommend Safe Step to other people who are looking at that kind of a tub.
A lady from Safe Step came out here and told me about the tub. She was really a sweet lady. Then, the installers came out to put the tub in and they were nice. And although it took forever to get it out here, the installers have done a good job. My tub runs, has sliding glass doors to it, and is a really nice one with its mirror. However, I’m not satisfied at all with it because it is too little. What I had before had this other part built on and we put the tub in before they closed it up and it was a whole complete tub together.
At first, I tried to get in the tub and I could hardly get in. It's not even long enough to stretch your legs at where you can even shave your legs. You gotta stand up and put in your feet in to straighten. I can’t also get relaxed in it because it’s so narrow. I’m almost 75 years old and I wanted comfort. That’s what I thought I was going to get but I’m not getting it. I can hardly get the door shut without moving my legs and squeezing too. I also understood it was going to have a bunch of jets in it but it ain’t got the 12 jets. It’s got two lights as well. It shouldn't be like that for almost $15,000 as that’s a lot of money for not getting the service. Safe Step could have done much more. They could have taken the back piece off as far as it goes and the tub could have been even longer.
One of the key things that made me choose Safe Step is that it's all US made. I don’t buy anything that’s not US-made. Additionally, their sales representatives were very good. They answered all my questions and spent the proper amount of time to go over things. The installation team was fine too. They cleaned up after themselves and the installation was clean enough that I was going to put tile around it. I was happy with the installation where all I did was paint. It saved me $800. I also like that the walk-in tub got the door that you can walk in. I’m able to get in and the tub helps my back. You may be able to find something that’s less expensive but quite frankly and in many instances, you get what you pay for.
The Safe Step Tub is a great investment and I’m enjoying it. The company gives a lifetime warranty on their product. Everything ran smooth setting up with the rep and the installers also did a good job putting the tub in. They were very courteous and they were careful about my property. I've had the tub for about a month now and I like the jets in it as they help me relax. The lights in it are just right too.
The sales rep was great about explaining things and making arrangements for the delivery. Then, the installation team was a riot. There were three of them and they worked fantastically together. The unit is the same size as a 5-foot tub and they maneuvered it through a hallway and the door going to the bathroom, raised it up, went over the vanity, and into the bathroom. All that time, they were joking with each other. They looked at things and figured out how to change. The hot tub is a hoot to use at first. One feature I've used is the one which you turn on while you're sitting in the tub and the water is about to your knees and a jet would go off and take your flaky skin off. Overall, I've had a delightful experience with Safe Step Walk-In Tubs and I've recommended them to a friend.
I had two back surgeries. I saw Safe Step's ad on my cell phone and I thought the tub would be good for me. I had a regular tub and shower, and I had one of those shower chairs and it works alright. I had almost like a hot tub. However, I'm not happy with my Safe Step tub. The new tub is too small for me although I’m not a very large person. I’m 5’7” and 140 pounds but it’s difficult for me to move around in there and I can’t use the thing where you hook it onto the wall and stand under it because if I do that, the water runs off the side of the tub onto the floor. Also, I have a tear in the rotator cuff of my right shoulder, so it’s hard for me to reach up. And with the tub being on a hose, moving it around is stiff. It’s very difficult for me to shower in there and if I want to sit and get the water up to my chest or close to my neck, I’ve gotta scrunch down in there where I got my knees under my chin. The new tub isn’t serving the purpose for me.
I was satisfied with the salespeople but I don’t think they understood what my needs were and I didn’t really understand what they were either. The installation team was excellent and they were in and out in eight hours. They did an excellent job and I was very satisfied with their work. One thing I really like with the tub is the heated seat. But it doesn’t make up for the other problems I have with it. I can’t really sit in there and stretch and relax and get the full therapeutic value of the jets. I’m seriously thinking about having the Safe Step walk-in tub taken out and the regular tub put back in. All in all, the Safe Step walk-in tub is not what I need or want, yet I can’t give it back. I called Safe Step and I told them this and the guy told me to leave a message on his answering machine, and I did that. That was probably two weeks ago and I haven’t heard back from him since. The after sales doesn’t seem to be there.
We got interested in Safe Step because of my wife's inability to get in and out of the bathtub. Safe Step was less expensive and we liked the features it has. Mike, the rep who helped us, was okay and we had a good dealing with him. The installation team did a great job too. They weren't here that long and we would never have known they were here except the tub was in place of the old one. It's a nice tub. My wife has cancer and now she can get in and out of the tub and take a bath by herself. Although the tub costs too much, it gives her a certain amount of independence and privacy so it's worked out well.
We saw Safe Step Walk-In Tubs in a magazine about four or five years ago and called them. A gentleman came out and it was the same guy that sold it to us this time. He was very knowledgeable. All of his materials, in comparison to other tubs, were better this time around. The only reason we didn’t do it the first time was we didn’t have $12000 to spend. We also had Kohler, one other company, and American Standard come out. I did a lot of research and American Standard’s lowest price was $18000 plus. They gave a free toilet that was computerized and had a bidet but I told my wife that for the cost of their tub, that toilet is not free. We’re paying for it. And Kohler didn’t have the quality. The thing I liked best out of all four tubs we looked at was Safe Step is American-made and assembled here, where all the others were made outside and assembled here in the states.
We put money down and paid online for Safe Step. The installers were supposed to be here at 8:00 but they got here at 7:30 in the morning. There were four of them. The guy that headed the crew had three other crews and I watched them and they were very professional. Then, by 1:30, they were out of here. So far, my wife really enjoys the tub and she loves the light. Ladies like sitting in the tub and she really enjoys the jet. The one she uses the most is the microbubble and she really likes it. The only thing is when we use the aromatherapy, we put all the drops in, but we don't smell anything.
When the presentations came, all three or four people looked at the water tank. I’m surprised that when the guys thought we had a 50-gallon tank, they didn’t say anything and only one said that I’m gonna need a bigger tank. We didn’t know that for the size of the tub that we got, we needed an 80-gallon or more water tank. There’s not enough hot water for the possibility of two or three showers and we have to schedule my wife's bath later in the day. And I have to watch doing dishes or laundry and I have to plan everything so that when she takes a bath, she has enough hot water. We’ll get a bigger tank later on when this one goes out.
I would highly recommend the tub and cleaning is really easy. With American Standard and Kohler, I had to clean the jets and everything once a week, but with Safe Step, it’s once a month. And it’s with a spoonful of dish soap and Clorox. The salesman said that in their home, they use scrubbing bubbles and when they’re done, they just spray it on and rinse it off.
At first, we said that we were going to consider something else, but Safe Step's rep was very pushy. We just wanted him out of here and we finally signed. Safe Step did what they said they were gonna do, except the installation crew left a hole in one tile where the previous shower in the wall was. They said they'd look for a tile, but I haven’t heard back from them. They also broke a six-inch tile around the window. I'm still learning the tub but one of the worst things about the tub is it takes so much water, but I knew that upfront. I wouldn’t recommend Safe Step Walk-In Tubs.
I had a really good experience with Safe Step Walk-in Tubs. I've been looking at them for a long time and I kept seeing them advertised in Elks since I get the Elks Magazine. I called their number and when they told me that they were made in the United States, that sold me. The Safe Step representatives were all great, particularly the guy who sold it to me. And the two guys who installed were super neat fellows and nice. They came and measured and then they installed in one day. With the tub, I love the back massage and to the legs. I also love the micro bubble which is fantastic. Since I've started using the tub, I noticed that my skin is better and the one leg that I had hurt in a fall is beginning to come around now with the massage.
