Safe Step Walk-In Tub Reviews

Danny did a great job. He fixed the shower that kept leaking every time I took a shower. He was very professional and friendly. I love my shower. I had a bathtub and kept hurting myself. This is fabulous. It has a bench seat and a hand held wand to make me feel safe now while showering. I’m 85 years old. Thank you.

Many thanks for Danny’s excellent service. Highly knowledgeable, experienced and courteous. This tub is critical for my wife. Danny made it possible for her to use it again quickly. Danny is a 10 in our book!

Great experience. When I called SafeStep, the young lady I talked to knew exactly what the problem was and ordered the part. The plumber, Chris was able to quickly install the part and the cost was very reasonable. Thanks

Horrible company. They sub contract other companies to fix leaks and they didn't fix the leak. It caused mold and ruined the ceiling below and Safe Step doesn't want to be responsible. Horrible PR and hard to communicate with. Never again will I spend $10,000 for a tub that was nothing but nightmares from the day they put it in. I am regretting ever doing business with this company.

Worst purchase I ever made. Out of greed on their part, My bathroom is too small but they put the tub in anyway. My water heater was too small to heat all the water to fill the tub & had to be replaced, salesman talked me out of the overhead shower head, but I need it and it is too late now. First time I used the tub it all leaked out, flooding under the wall into my bedroom, ruining the carpet. They came out with fans and tore my carpet up and for a week I slept in the living room on the couch. The carpet never was right with a big cut in it and eventually black mold grew in places. It leaked because the installers failed to attach the pipes tight or right.

I am impressed with the overall experience with The Safestep tub!!!!! Everything was explained and I was shown how to properly operate and maintain the use of the tub.

Very professional installation both the installer and electrician. They were respectful to my property. After putting the conduit in the electrician even painted the conduit so it matched my house. After the install they cleaned up and showed me how to use my tub. I would recommend the Safe Step team highly.

He arrived on time and went straight to work. He worked on the air pump. The air jets have a little more pressure now, but he said he would need to order parts and return. He is very friendly and explained what the problem was very well.

Michael from Dave's crew was a great service Tech. We would love to have the same service man again and we Love your tub. Michael was on time and very knowledge. About the job, what it took to get the job done. Great guy that you have on your team. Thank you.

We had multiple problems with the tub holding water. Several service calls did not fix the problem. Finally, Daniel the last tech, fixed the problem. This product is overpriced with incompetent service.

Danny was so persistent in solving the problem my tub was having. He went way beyond what I was expecting. Found another problem and solved that too. I will feel very safe in my tub. He explained so much. Please always send Danny. He really impressed us that you live up to your guarantee. Best ever. Thank you for sending Danny!!

Thank You Safe step. You're an Amazing company.

This is our second SafeStep purchase at different homes. The newest was installed yesterday. Eager to take this new product install work on an initial experience. We loved the first SafeStep. So warranty or service and hope we don’t. The new install looks terrific!

Jim showed up on time and was a very nice man. He was quick and clean. Showed me how the lift works and told me if I have any issues with my lift, to contact Safe Step and they will handle it from there.

Communication was very nice. Let us know when would arrive and was right on time. Explained the problem and possible causes. Explained the fix for the issue and showed us the clogged part. Was quick and very professional.

I called for service because the bubbler stopped working and within 24 hours a service tech was at my door. It was a relatively simple fix but the tech explained everything in great detail. He was very detail oriented and when he left the tub and area around it was pristine. Such a personable guy. Great service. Thank you!

Laura and her partner were excellent in finishing the set up of our walk in tub. They were very patient explaining the tub operation and answering our questions. They did an excellent job of troubleshooting and fixing the issues with our tub.

Daniel was very informed and helpful. He spent a good amount of time repairing our tub. In addition he was friendly and nice. I am very happy with my Safe Step tub. I would recommend to all my neighbors and friends. Thanks so much for your fast response to my service call

Brian has been here before and he has always been a nice guy who is very knowledgeable. He quickly determined what was wrong with my tub and had it fixed in a short amount of time. Brian did a fantastic job and I give him a A++++.

I call service dept, they sent Danny out today, and Danny address the concern. He is very nice and professional. I'm happy with the tub. Sleep better at night and help back with the jacuzzi. I will recommend to family and friends.

The installer arrived right on time, laid down cloths on the floor to walk on and then proceeded to do their job. They were courteous, competent and very efficient. When they were finished they cleaned up completely.

Brian found that my tub was leaking from a broken plastic part that has to be replaced. He will return when the parts come in. He answered every question I had about the tub. Brian is very knowledgeable, polite, worked very quickly.

The young man who came to check on my Safe Step Walk-In Tub was absolutely amazing! He arrived right on time, had such a pleasant attitude, was extremely courteous & really knew what he was doing regarding the tub. He answered all of my questions and just made me feel very confident in his abilities to make sure my tub was in good shape by the time he was through. Daniel is as "first class" as my Safe Step Walk-in Tub.

Brian was timely and showed up during his arrival window. He quickly assessed the problem to order the parts that he will need to make the repairs. Brian was outstanding! He was efficient, honest, and thorough. I appreciate his work ethic and attention to detail.

Brian did a fantastic job and he communicated the work that he was doing in an outstanding manner. I recommend he be provided a special recognition and you guys use his example for employees to empower others.

I was stunned to receive same-day service—when the technician called, I could hardly believe it. Jared ** was an absolute pleasure to have in my home. Not only is he a top-notch technician, but he fixed every issue with my tub and had everything working perfectly again. I’m truly grateful for a company that stands behind its guarantees and sends out such professional, competent technicians. Jared’s friendly personality and great conversation made the whole experience even better. I’m 100% satisfied and would happily give him (and the company) a 15 out of 10! Thank you so much for the outstanding service!

Brian was on time and very friendly. Explained all he was doing while work was being performed. Had me perform function of door and showed me what caused the malfunction with my tub. Excellent experience.. I appreciate the time he spent while trying to teach me how to avoid damaging the door while closing it.

Brian was fantastic. On time, courteous, personable and professional. He walked me through his analysis and reason for repairs. Clearly knows his stuff A perfectionist on clean-up, I highly recommend him and if repairs ever needed in the future I will specifically request him. You won’t go wrong.

Tony ** & Jessica ** were extremely professional and did an outstanding job. Their work was exceptional and they worked extremely hard for 12 straight hours, and arrived promptly the next day to finish the project. I would highly recommend Safe Step showers to anyone looking for a safe walk-in shower and especially these two installers.

On time. Very courteous and professional. Thank you. Needs a new water pump. He will order and return to fix it. Thanks! Very happy with the service and phone service also setting up the appointment. My son is safer using this Safe step. He is in a wheel chair.