Safe Step Walk-In Tub Reviews
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About Safe Step Walk-In Tub
Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a limited lifetime warranty on the tub frame, specific parts and labor. Homeowners can receive a quote outlining the product and installation costs after an in-home consultation. Safe Step also serves Canada.
- Hybrid walk-in tub/shower option
- Financing available
- Limited lifetime warranty
- Discounts available
- Only 10 possible hydro jets
- No pricing online
Safe Step Walk-In Tub Reviews
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Reviewed April 26, 2025
My initial contact with Safe Step's team was quite positive, and our discussion about acquiring a tub was straightforward. As for the installation process, it went smoothly, and I had a good experience with the team involved. They were professional and handled the setup without any issues.
The overall experience has been good.

Richard, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed April 25, 2025
I like the safety features that Safe Step Walk-In Tub offers. The consultation process went smoothly; the representative who visited was extremely cordial and made sure all my questions were addressed.
The installation process was equally impressive, taking the expected amount of time and completed without any problems. One standout feature of Safe Step is its ability to significantly minimize the chances of accidents, a key factor that appealed to me.
My only qualm would be the price, as it would be helpful if it were somewhat more affordable. However, I firmly believe in the value of what I'm getting – you get what you pay for, after all.
Overall, I would rate my experience with Safe Step quite highly. While I initially estimated a score between 4 and 5 out of 5, upon reflection, I'd say it's a clear 5 because there were no complaints from my side.

Hi Al, thank you so much for sharing your experience with us! We're thrilled to hear that you are enjoying the safety features and that the sales and installation processes met your expectations. We understand your thoughts on pricing and truly appreciate your belief in the value of the product. If you ever need any assistance, feel free to reach out — we're always happy to help! Thank you for choosing Safe Step!
Reviewed April 25, 2025
The reps explained about the Safe Step walk-in tub, what it would do and how to use it. The presentation was good and I wouldn't have bought if I didn't like it. The installers came in the morning and they were done by early afternoon. I had to have a lot of extra work done because I had other parts in there that had to be removed and then the walls moved out so, it ended up costing me a bit. But it was worth it. I was told to wait for 24 to 48 hours to use the walk-in tub and when I did, I liked it, especially the jets and the bubblers. People should look into the Safe Step walk-in tub if they’re interested. It’s a good product.

Doris, thank you for sharing your experience with us. We are delighted to learn that your sales and installation process with our team was positive. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. Here's to many more safe and comforting baths in your future!
Reviewed April 24, 2025
The sales visit of Safe Step was professional and informative, leading to a seamless experience. On installation day, everything went smoothly; the team completed the setup within six hours, displaying impressive efficiency. I later found the tub to be extremely beneficial, aiding with my achy joints and skin issues.
While I much appreciate the ease of getting in and out of the tub, I wish the door design was slightly wider to better accommodate others in my household. Nonetheless, overall, the Safe Step Walk-In Tub meets my needs well and enhances my well-being significantly.

Paul, thank you for sharing your thoughtful feedback! We're so glad to hear that your experience—from the professional sales visit to the smooth installation—was a positive one. It's wonderful to know the tub is already helping with your joints and skin, and making daily routines more comfortable. We appreciate your note about the door width and will be sure to share it with our team as we continue to improve. Wishing you continued comfort and wellness with your Safe Step Walk-In Tub!
Reviewed April 24, 2025
I kept falling in my existing tub and hurting myself. I bought a walk-in tub from Safe Step and the entire process, right from the sales visit to the installation, went smoothly. The sales consultant who visited our home was excellent, and the installation process was perfect. However, I'm not personally fond of the walk-in tub. Its size is too large, making it less comfortable for leisurely activities like reading while lying down in the bath. On the other hand, my brother, who lives with me, absolutely loves it and finds it incredibly convenient. Overall, even though it's not my preferred tub style, there's value in it depending on the user's needs. Hence, I would rate it at a middle ground of 3 out of 5.

Peggy, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a smooth installation process and that your brother enjoys the tub. However, we are sorry to learn about your personal dissatisfactory. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed April 24, 2025
It wasn’t until recently that I gave Safe Step Walk-In Tubs a chance, and here’s why I'm disappointed.
We were initially drawn in by the salesman's positive description, but our experience was incredibly underwhelming. Both my husband and I are tall—he's 6'1" and I'm 5'11"—and the salesman seemed to overlook this, assuring us the tub would fit comfortably. Once installed, it was evident this just wasn’t true. The water barely reached mid-chest level, making it uncomfortable, particularly when there's no room to scoot down since your knees come up against the walls.
The installation process seemed fine, but the finished product is utterly disappointing. After spending a hefty amount of $12,000, it is hard not to feel dissatisfied. This tub may work for someone around 5'4", but for taller individuals like us, it's simply unsuitable. I wouldn't recommend it to others taller in stature.

Diane, thank you for taking the time to share your experience with Safe Step. We sincerely apologize for the challenges you've encountered and want to express our regret that your expectations were not met. It's disheartening to hear that the communication regarding the size of the bathtub did not align with the delivered product. We understand the frustration and inconvenience this has caused you. We would appreciate the opportunity to explore potential solutions to enhance your satisfaction with the tub. Please contact our customer service team at 1-800-989-5101 or service@safesteptub.com so we may assist you. We look forward to hearing from you soon!
Reviewed April 24, 2025
I had had walk-in tubs before by other companies but thought Safe Step walk-in tub was the best quality. Starting with the informative and professional sales visit that left me reassured and my queries addressed, my experience with Safe Step has been positive.
Installation took two days, primarily due to the removal of a pre-existing jacuzzi tub. Despite minor issues, the crew remained professional throughout, leaving me satisfied with the service. I find the tub comfortable, soaking in it nightly, although I haven't tried certain features like the lights. Compared to my previous tub, I wish this one had more jets on the side; it currently only features jets at the back.
The tub has significantly improved my quality of life, especially after a period of struggling with bathing due to a broken arm. Prior to the installation, I faced difficulties, as my new house only had a low tub, which wasn't accommodating following years of using a walk-in tub because of my husband's needs. Overall, I am quite pleased with the Safe Step Walk-In Tub and confident in recommending it to others.

Yvonne, thank you for your thoughtful review! We're so pleased to hear that Safe Step stands out as the best quality walk-in tub you've experienced. It's wonderful that it's made your daily routine more comfortable, especially after your injury. While we appreciate your feedback on the jets, we’re thrilled to know the overall experience has been positive. Thank you for your trust and recommendation!
Reviewed April 24, 2025
I opted for the Safe Step Walk-In Tub because of its promise of being non-slip. Unfortunately, my experience did not reflect that guarantee. While using the tub, I had one foot out, and the other foot slid unexpectedly across the floor, resulting in a fall that led to a broken femur. I ended up in the hospital, and although initial X-rays didn't show a break, I spent two painful months walking around with the injury unnoticed until further testing revealed the fracture.
It's been a challenge recovering from this incident, and I've yet to use the tub again since the accident. Despite the negative experience related to slipping, the tub itself seemed fine, but the slip-proof claim was misleading in my case. The main reason I chose Safe Step over other companies was their assurance of a non-slip product, which unfortunately did not hold true for me.
Reviewed April 20, 2025
Safe Step's persuasive salesperson made a compelling presentation, which made me decide to go with them. The installation team did an excellent job and I've had the tub for about a month now. Overall, everything's been going smoothly and the tub functions well.

Richard, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with our team. Thank you for choosing Safe Step! Enjoy your new tub!
Reviewed April 20, 2025
The salesperson who visited my home convinced me to go with Safe Step. He was incredibly informative and really understood that I'm mechanically inclined. He thoroughly explained the system, its pumps, and even asked about my heating setup, which impressed me.
Initially, the piping in my house posed a challenge—it wasn’t capable of efficiently filling the tub, so I had to upgrade from substandard piping, which took an unforeseen $3300 out of my pocket for a plumber, but it ensures the tub fills properly now. The product itself has been satisfactory; I’m tall, at six-foot-two, so I opted for their largest model, which fits comfortably. It comes with various features like a rain shower and a built-in seating stool. Though, due to heating constraints in my home, I need to fill it slowly while heaps of towels keep me warm.
As for its jets, they're enjoyable and very therapeutic—my osteoporosis and past vertebrae fractures make me grateful for this luxury at home. Initially, I had no idea I could set a timer, thanks to a lack of a comprehensive walkthrough post-installation, which was a bit disappointing. A video guide would indeed have been quite handy as I’ve mostly learned by trial and error.
I would certainly recommend Safe Step. It's been transformative, and despite some setbacks, I'd firmly place it at a solid five.

Paul, thank you so much for sharing your experience. We’re thrilled to hear that the Safe Step Walk-In Tub has been transformative for you, especially with its therapeutic jets helping with your osteoporosis and past vertebrae fractures. It’s also great to hear that the tub fits you comfortably!
We understand the unexpected costs can be frustrating, but we’re glad to know the adjustments have allowed you to enjoy the tub as intended. Thank you again for your feedback and recommendation! We're pleased that Safe Step has made a positive impact on your daily life, and we’ll continue to work on improving our service to make it even better.
Reviewed April 20, 2025
The therapeutic aspects of the Safe Step walk-in tub really caught my attention, prompting me to go ahead with the purchase.
My interaction with the sales rep was very positive. They were quite knowledgeable and professional, which made the process smoother. When it came to installation, the team had to take out a wall in an adjacent bedroom to fit the tub, which concerned me at first. However, they put everything back perfectly, and the area looked better than before. The whole process took about 6 hours, and I must say, the quality of the work was excellent.
The actual usage of the tub took a little getting used to, but the therapeutic quality made it all worthwhile. I particularly enjoy the jets, as they cover different parts of the body effectively. They've helped me significantly with my back problems and even following a fall that injured my hip.
As for the tub's fill-up time, it's on the lengthy side, but the drain time is pretty rapid. Although not cheap, I believe the investment in Safe Step is truly worth the money because of the benefits I've experienced, particularly at my age of 83.

While you wait for the tub to fill and drain, we recommend using the heated backrest and seat to keep yourself warm and comfortable. Thank you again for choosing Safe Step, and don’t hesitate to reach out if you have any questions or need further assistance!
Reviewed April 20, 2025
I bought a Safe Step Walk-In Tub, mainly as a gift for my wife and son. After seeing an ad on TV, I did some digging and found that the tub offered excellent skin benefits through its oxygenation feature, and solved a nagging issue of safely getting in and out given the lower entry step.
Installation was straightforward and efficient – the team got it done in a single day, and the quality of workmanship was commendable. My family, who actually use the tub, have found it positively impacts their quality of life. It's a well-made product though it's on the pricier side, it does live up to its promises.
My wife's favorite part has to be the fast-acting oxygen bubble feature that cleans the skin effectively. From my perspective of observation, it also fills and drains quickly. It's a quality piece, and I have absolutely no problems with it. If you have the means, I’d recommend investing in the quality and safety it provides.

Charles, thank you so much for sharing your positive experience! We’re thrilled to hear that your wife and son are benefiting from the Safe Step Walk-In Tub, especially with the oxygenation feature and the improved ease of entry. It's great to know that the installation was efficient and the product is living up to your expectations.
We're glad to hear that the quality and the safety features have made it a worthwhile investment for your family. We truly appreciate your recommendation! If you ever need any assistance or have further questions, feel free to reach out. Thank you again for choosing Safe Step!
Reviewed April 19, 2025
Safe Step would be essential for my bathing needs as climbing stairs and taking showers became a challenge. Initially, the sales representative was impressive, explaining everything in detail. However, there was a significant oversight regarding the water requirements. The tub holds 90 gallons, but my current water heater is insufficient, causing disappointment as the tub only fills a quarter, leaving me cold.
The installation itself went smoothly enough with the Safe Step team, but I ran into severe issues with my personal contractor who failed to follow through. This compounded the frustration, leaving the plumbing improperly set up and contributing to the tub's non-functionality initially. I used it only once because of the inadequate water supply, which has left me feeling let down. While I’d rate Safe Step Walk-In Tub around a 4, reflecting some satisfaction with their service, the water heater issue remains a sore point. For potential buyers, I recommend confirming the exact water requirements before committing.

Anne, thank you for taking the time to share your feedback. We're glad to hear that our sales representative made a good impression and that the installation with the Safe Step team went smoothly. However, we're sorry to hear about the issues you've encountered with the water supply and the challenges with your personal contractor. We understand how important it is for your bathing experience to be comfortable and reliable.
Customer satisfaction is our top priority, so we appreciate your suggestion to confirm the water requirements in advance. If you need any assistance or have further concerns regarding the water heater or any other issue, please don't hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re ready to help!
Reviewed April 19, 2025
My overall experience has been quite enjoyable. However, I did bump into a couple of issues during its use. For one, the shower head seemed to be accidentally loosened, perhaps during cleaning, which caused a bit of a surprise when I turned the water on. That's something that needs fixing. Additionally, I’ve noticed that when I use the shower part, the water tends to slant and run down onto the floor, which means I end up having to mop after a shower or bath. Aside from these hiccups, interacting with the Safe Step team was a positive experience. The representative who visited my home was professional and answered all of my questions thoroughly. Despite the water mishaps, I feel that everything else in the setup went smoothly. As for my overall satisfaction, I would rate it a 4 due to the water runoff issue.

Colleen, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that your overall experience with Safe Step has been enjoyable and that our team provided a professional and thorough service. However, we are sorry to learn about the shower head issue and the water runoff problem you’ve encountered. Customer satisfaction is our top priority, and we truly appreciate your feedback. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed April 19, 2025
I was on Facebook and filled out the questionnaire. Then, I got a telephone call from a gentleman from Buffalo to set up an appointment. Once he came to my house, he patiently explained everything from A to Z, which was quite reassuring. He wasn't pushy, and his professionalism stood out to me.
I'm glad I chose Safe Step because the product is robust and reliable. I appreciate the thoughtful design, which I believe will help me maintain independence for the foreseeable future without having to rely on my kids every time I use the bathtub.
One aspect I particularly enjoy is the rejuvenating bubble feature. It feels like a treat and makes bath time more enjoyable. Plus, the heated seat and backrest add luxury and comfort to every soak.
Overall, despite feeling the price was a bit steep initially, in hindsight, I’ve come to see its value. The walk-in tub I got is a tub-and-shower combo which adds more versatility to my bathroom needs. I'm genuinely impressed and very pleased with my purchase. If ever asked, I would recommend Safe Step to friends or anyone considering a walk-in bathtub.

Thank you so much for your thoughtful and heartfelt feedback, Harry! We're truly glad to hear that your experience—from the initial consultation to enjoying your new tub—has been such a positive one. It's great to know the bubble feature, heated seat, and backrest are bringing comfort and a little luxury to your daily routine.
We're also thrilled that you’re finding greater independence with your Safe Step tub—that’s exactly what we hope to provide. We appreciate your recommendation and are here if you ever need anything down the road!
Reviewed April 19, 2025
We decided to install the Safe Step tub for my wife, and she absolutely loves it. The installation team did a perfect job setting it up.
One thing with the tub is the direction of the shower head. It would be great if they could design it to tilt slightly outward instead of straight down directly over your head. This adjustment would make it more comfortable and similar to a regular showerhead that sprays onto you from the wall. Hopefully, they might consider adding a swivel head for added flexibility.
Overall, our experience has been very positive. My wife finds it very relaxing and easy to use. I'm really happy she's enjoying it, as it offers her the convenience and comfort for a nice bath.

Thank you for sharing your experience with us, Leon! We're so glad to hear that your wife is enjoying the Safe Step tub and that the installation went smoothly. We appreciate your thoughtful suggestion about the shower head direction. Feedback like yours helps us continue to improve, and we’ll be sure to pass it along. Wishing your wife many relaxing, comfortable baths ahead!
Reviewed April 16, 2025
We saw stuff on TV and my mom kept saying, "I wanna have that put in." The tub is in her guest quarters because her bathroom was very tiny. Installing this tub was particularly timely, given that my mom underwent emergency surgery and faced limited mobility. She couldn't use her upstairs shower, but the new tub on the first floor has truly been a blessing. With caregivers assisting her during the day, she can bathe safely and comfortably, enjoying the ease this tub provides.
The entire experience with Safe Step was absolutely professional. The team that installed the tub was incredible—they had to adjust the wall a bit for fitting, but they handled everything smoothly and efficiently. An electrician was sent first to ensure everything was properly set up. The gentleman who guided us through the process was patient and thorough, making sure we understood everything about the installation. Safe Step exceeded our expectations every step of the way. Their professionalism and attention to detail made the entire experience a pleasure.

Hi Hermeen, thank you so much for sharing your story. We're honored to have been part of making your mom's recovery and daily routine a little easier and safer. It’s wonderful to hear that the installation process went smoothly and that our team exceeded your expectations. Wishing your mom continued healing and many more relaxing, comfortable moments in her Safe Step tub!
Reviewed April 15, 2025
I had an amazing experience with Safe step. They transformed my old bathtub into a beautiful, modern walk-in shower — all in just one day! The team was professional, efficient, and paid great attention to detail. The quality of the work and the product exceeded my expectations. From start to finish, everything was handled with care and expertise. Highly recommend them for anyone looking to upgrade their bathroom quickly and stress-free!

Thank you so much for the glowing feedback, Yitzchok! We’re thrilled to hear that your experience with Safe Step was seamless from start to finish. Transforming your bathroom in just one day while exceeding your expectations is exactly the kind of service we strive to provide. Enjoy your new walk-in shower, and thank you for recommending us—it means the world!
Reviewed April 15, 2025
Safe Step was available in Custer, South Dakota, as advertised in our local newspaper. They offered their service in our area despite them coming from Missoula, Montana.
The interaction with the Safe Step sales representative was remarkably positive. They were both friendly and knowledgeable about the product, which reassured me during the presentation and helped me make my decision. We opted for the combo tub that includes a shower, and the installation process was quite seamless. The team spent most of the day at our house, removing the old tub in the morning and installing the new one in the afternoon.
While I only used the tub for about a month before leaving for Arizona, I'm eagerly anticipating returning to enjoy it once more at our home in South Dakota. Although I'm delighted with the product and would recommend it to others, I must note that the price is relatively high. While we could afford it, others might find it surprising how expensive it is. Nonetheless, for someone like me who needs such a facility in my later years, it's a worthy investment.

Frances, thank you so much for sharing your experience! We’re thrilled to hear that our team delivered a smooth and supportive sales and installation process. We want to reassure you that the price quoted during your in-home consultation reflects our commitment to offering the lowest available price. If there are specific concerns or details you'd like us to address, please don't hesitate to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We are dedicated to enhancing your experience with Safe Step.
Reviewed April 13, 2025
I read about Safe Step Walk-In Tub a long time ago and just decided to go that way. The salesperson was very helpful and took care of all my questions without any hassle. The installation process was impressively quick, which was a nice surprise.
What I enjoy most about my walk-in tub is its convenience and the added relaxation it provides compared to a regular shower. It's incredibly easy to use and enhances my overall bathing experience.
Overall, my experience with Safe Step Walk-In Tub has been top-notch.

Stan, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot, and we truly appreciate your recommendation.
Reviewed April 13, 2025
I saw Safe Step advertised on TV and called the number and I was impressed by their responsiveness when setting up the purchase; someone came to my door within a couple of days. The installation team was exceptional—very polite, careful, and skilled, so I have no complaints on that front.
We use the tub with full assurance that it meets our needs. It makes bath time considerably safer as I can sit without the fear of falling, and safety is our top concern. My overall satisfaction with Safe Step is indeed very high.

Mrs Oxx, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot.
Reviewed April 13, 2025
After consulting with Ruben, our sales representative, who did a fantastic job, I coordinated the purchase and installation process of a Safe Step walk-in tub for both my dad and his friend. The installation was efficient, especially for my dad's friend whose home facilitated the process seamlessly. However, my dad's required additional work due to the layout, needing a new drain to avoid septic system issues. But the installation team was outstanding throughout the entire process.
The safety of the walk-in tubs is unmatched, which was crucial for my elderly parents. While the handle is somewhat stiff—especially challenging for weak individuals to push forward since it compresses the gasket—it's manageable. If necessary, I've planned an improvement on the handle for future ease. Overall, I would wholeheartedly recommend Safe Step, as I've already done so to my dad's friends. I'm quite satisfied with the product and am looking forward to coordinating another potential purchase with Ruben.

Spike, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot, and we truly appreciate your recommendation.
Reviewed April 13, 2025
I had a jacuzzi tub that was becoming increasingly difficult for me to enter and exit. I was intrigued by Safe Step advertisements I saw on TV and the idea of a walk-in tub was appealing as it promised a solution to my accessibility issues. The customer service I received when interacting with Safe Step was outstanding. The sales representative and installation team were efficient and professional. I recall two gentlemen handled the installation, completing the job in about five to six hours. They did a remarkable job, and I was very pleased with the level of service provided.
I've been enjoying some standout features in the Safe Step, particularly the jets on the back, which provide much-needed relief for my back issues. The ease of entry and exit is a significant advantage compared to my old jacuzzi tub, making the experience much more comfortable and safe for someone like me. Additionally, I appreciate the speed at which the tub fills and drains. It doesn’t take too much time to fill, and the emptying process is surprisingly quick. It's very user-friendly. I wholeheartedly recommend the Safe Step walk-in tub to others, as I find it a valuable addition to my home. If you're considering it, it's worthwhile for both safety and comfort.

Leonard, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot, and we truly appreciate your recommendation.
Reviewed April 13, 2025
Safe Step Walk-In Tub had frequent TV advertisements, which intrigued me. Initially, the decision to purchase the walk-in tub was based on the perceived benefits and affordability, although in hindsight, I felt it was overpriced.
During our sales visit, the representative was very thorough, providing a detailed explanation of the product's features and functions. However, the installation process left something to be desired. While the team managed to fit the tub by adjusting the door frame, I was not entirely satisfied with how the frame was put back together.
The quality of the tub itself has been questionable. We've faced multiple issues, particularly with the drain, which required servicing three times. The fourth repair attempt was just made, and I'm hoping it resolves the issue. Although my wife enjoys using the tub, the recurrent drain problems often limit it to just a pricey shower—a great frustration considering its high cost.
Reflecting on the overall experience and costs incurred, it's disappointing. If I had to rate my satisfaction, unfortunately, it would be a one out of five. I wouldn’t make the same purchase decision again.

Hi Jim, thank you for taking the time to share your honest feedback. We’re truly sorry to hear that your experience hasn’t lived up to expectations. Your concerns about the installation and repeated drain issues are absolutely valid, and we understand how frustrating that must be—especially given the investment you made.
We’re grateful to hear your wife is still able to enjoy the tub, but we know it should be working perfectly for both of you. We’ve shared your comments with our service and quality teams to help improve future experiences and address ongoing concerns. If there’s anything more we can do to support you or follow up on your service needs, please don’t hesitate to reach out at 1-800-989-5101 or service@safesteptub.com. We truly appreciate your patience and the opportunity to make things right.
Reviewed April 13, 2025
My experience with Safe Step Walk-In Tub has been wonderful, especially as I'm in a wheelchair. It has significantly improved my ability to bathe safely, offering both a tub and shower that accommodate my needs.
The customer service and installation process were fabulous. From the initial salesman to the electrician and installers, everyone involved ensured everything went smoothly, just as promised.
Overall, my experiences with Safe Step Walk-In Tubs have been excellent, and I feel confident recommending them to others in similar situations.

Hi Mrs King, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot, and we truly appreciate your recommendation.
Reviewed April 13, 2025
One aspect that irks me with the Safe Step Walk-In Tub is the inconvenient placement of the drain, which affects the shower usage. Apart from this, the tub functions quite well.
The sales rep's visit was satisfactory, providing the necessary information about the product. As for the installation, although it required some effort and adjustments, the team completed the job with precision, leaving behind a neat setup. The work spanned over two days with two individuals handling the installation, and I found their craftsmanship commendable.
I would certainly recommend the tub for its relaxing bubble bath experience.

Mr Hasting, thank you for your thoughtful feedback and for sharing both the positives and the areas where we can improve. We're glad to hear you're enjoying the relaxing bubble bath experience and that our installation team left you with a clean and precise setup.
We appreciate you pointing out the drain placement concern, and we’ve shared your input with our product team for future consideration. If you have any additional feedback or questions, feel free to reach out to us at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed April 8, 2025
We really love our new walk in tub. These guys were amazing doing an install in one day. Very polite and very professional. We were having a hard time finding a local plumber to give us a quote. My husband found them on line and within hours, they called him and set up an appointment for the next week. That's what I call service.

Barb, thank you so much for your wonderful feedback! We're thrilled to hear that you love your new walk-in tub and that the installation went smoothly. Our team takes pride in providing professional and efficient service, so it’s great to know that it made a positive impression on you. We're also glad we could assist you in securing a local plumber quickly. Providing timely and reliable service is what we strive for, and we're so happy to have been able to meet your needs. If you ever need anything else, don't hesitate to reach out. Enjoy your new tub, and thanks again for choosing Safe Step!
Reviewed April 6, 2025
ALERT… ALERT… ALERT. To all homeowners who are considering having a Safe Step Walk-In Tub/Shower installed in your home. The text that follows outlines the problems we experienced with FILLING the tub with sufficient hot water. According to Safe-Step, a full tub (by full I expect water above the top jets) will hold around 85 gallons of hot water. After you subtract your body weight for the displaced water (in my case it calculates to 10 gallons of displaced water), the amount of water needed to be at my chin is 75 gallons. Our current water heater is rated at 50 gallons and has a capacity to ‘deliver’ 45 gallons of hot water. Thus; we are SHORT by 30 gallons at best (75 gallons minus 45 gallons).
The conclusion in this scenario being; If you, as the customer, are told by your salesperson that your 50 gallon hot water is adequate for your new tub, they are WRONG! YOU HAVE BEEN DECEIVED. The questions you need to ask yourself might be; #1). Do I call off the deal before I commit? #2). Do I commit to spending an additional sum of money to upgrade my water heater? This could amount to at least another $4000. We have received ZERO response from ANYONE at Safe -Step (except for our salesperson who can’t even get his superiors to respond to him). It is left in our hands to get the correct phone numbers to call to actually speak to a person. Still working on this 2 months later. We certainly hope that others out there do not fall into the same ‘trap’ as we did.
Reviewed March 24, 2025
Tub is for my handicapped wife and the control for turning water on and off does NOT have a detent or other device to easily find the off position and keep it in off position causing a lot of water to be wasted if not set exactly by checking and double checking that no water is coming out of spout or shower head. I frequently find water coming out of spout when I go into bathroom after my wife has used tub. Water control is very easy to turn on so that even a bath towel brushing lightly against it will turn it on. This is a design flaw that has caused thousands of gallons of water to be wasted in my home and the energy required to heat that water is also wasted.

Hi John, we apologize for the issue with completely turning off the water. At Safe Step, we strive to delight our customers through our consistent quality standard across all our products. We would like to assist and promptly address this issue. Please contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed March 23, 2025
I really liked what I saw on TV about Safe Step, so I didn't research any other companies. My interactions with the sales representative were very positive, and I would say he was quite knowledgeable and professional.
The installation process went smoothly, and they were in and out in just one day. I thought the quality of work was excellent. If I had to rate the experience, I'd give it a perfect score. My wife primarily uses the tub, and she enjoys the heated seat feature. Since we're not that old yet, the new tub hasn't significantly impacted her life so far.

Roger, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. Your satisfaction and the enhanced comfort brought by the Safe Step Walk-In Tub truly delight us. Here's to many years of continued enjoyment!
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