Safe Step Walk-In Tub Reviews

Thank you for sending out the great technician, knew exactly what he was doing, outstanding attitude and speedy operation. Glad to finally get it so I can take my shower, me and my wife absolutely love our Safe Step walk-in tub and look forward to the future of using it.

Omg Spencer did great job! He told me everything that I needed to know. And did even more! He even put up a grab bar for me so I don't have to grab on the towel rack anymore!!! I am so pleased of what I have. He was very kind and answered all of my questions.

The installers did excellent work and left the area clean. They were professional, friendly, and efficient. I would recommend the SafeStep team to my friends. The safety consultant & consultation was thorough.

Technician went above and beyond to perform the necessary repairs and ensure that I was happy with the final result. Even did a custom finish to completely hide the repair and ensure that the tub fit seamlessly into the bathroom.

Adam in Houston came out very quickly and tested our tub and our door handle was stuck. After he figured out it was stuck he came out and removed and replaced the door handle. The new door handle looks great and is working properly. Adam did a great job and it is looked great.

Adam came out very quick the next day after I called. Quicker than the last service call. Have brought the part on the drain and replaced it then threw the old one away. Then showed me how to clean it and explained the whole process.

The installer, Spencer **, was awesome! Very knowledgeable about the product and explained all the features in detail! He was on time, and the installation looks great! I love the look of the tub & all the features it offers.

David was very knowledgeable and friendly, a pleasant experience. He answered all of my questions, and I felt very comfortable in using the tub. He went over the monthly cleanings with me. Can you show me the how the jets work. How to clean the tub. What the water level should be.

Attention, David ** came to explain in detail how tub functions & we’re very pleased with his teaching! He answered all of our questions and concerns! We felt that he knew the system & also showed the entire system working!

Worth the cost. The men knew their job in and out very quickly. Looks very nice and waiting to use for the first time. The tub has everything one needs for the care of the body. The water and air jets are something else. Along with the Bluetooth for sound, you can have a very relaxing bath.

My service with Laura and Rick were the best I had since I purchased my Safe Step. Laura and Rich were so detailed with letting me know what the problem was. They walked me through the process on showing me things that the pamphlet didn't have. Laura gave me pointers on how to keep my SafeStep to last longer and she showed me a function I had and didn't know it. That's the kind of repair couple I need at all times especially when you have spent so much money on the purchase!! Thank you SO MUCH TO LAURA AND RICH!!!

The technician David has been my house before and he is a lovely man and works diligently and solves all my problems. I don’t want any other man here to ever come to my house except David to fix my Safe Step Walk-In-Tubs. That’s all I need done. Keep going down. OK that’s all I need.

Jared was the name of my repair guy. He was on time, very friendly and did an awesome job. He made sure everything worked properly and repaired the issue we call in for and fixed a few other minor problems before they became major problems. I can't say enough about Jared he was absolutely awesome. Safe Step is a great place to buy your walk in tub. Fantastic customer service.

They arrived on time and gave me a courtesy call first. They stayed about 7.5 hrs and the job was complete. The bathroom looks spectacular and we are very pleased with the increased value it adds to our home, and the cleanup was extremely good. Nice guys also.

Cooper & Sons Construction guys (Andrew, Anthony & Caden) were very helpful. They explained everything to us. They showed us how the shower worked. They were very cheerful & polite. Both of us were very pleased with the work. Left everything nice & clean. Thank you!

Replace gasket that went bad. Tested tube and all functional. Adam was quick in responding to my problem. Adam did a great job. Adam changed out the aromatherapy unit. Adam check to make sure everything was working properly and fix quickly.

Adam came out and explained how to use the tub and then showed us how to do a cleaning cycle. After the cleaning cycle he changed out the shower wand. Then showed us how to put stuff in to help the drain work. The tub is working good and Adam did a great job.

My experience was done with patience and they explained everything they did and why? The door plug they showed me the different sound of a new one compared to my clogged one - they tighten every loose facet - explained the operation that I was concerned about (the aroma apartment) how to clean my shower heads for better flow! They were very knowledgeable about the tub and his functions!! After they maintained my tub works better - more water flow and no leaks! I was very pleased with my first maintained on 4-6-2026!! So proud of my investment to know when it doesn’t work perfect? First Step will send professionals to make sure it does!!!

Contacting Safe Step was so easy. They responded so quickly. Samuel came out within 2 days. Daniel is absolutely the best. So informative and helpful to us. We are in our 80's, so the extra concern was so appreciated. We tell everyone about our Tub. We love it.

Adam came and changed out the the three position shower diverted and then changed out the tub door handle that would not close. Now that he changed that out, the door closes easily. He finished with cutting out the caulking and recalling the tub. He is five stars. Adam did great.

David got the door leak stopped! He took the necessary time to make adjustments, replacing the door handle, patiently refilling and adjusting the tub over and over until the leak was stopped. Thank You! I can finally use my walk-in tub.

I don't have one negative thing to say about the installation of my safe tub. Zack ** did a fantastic job. When he was done you would never know that he took out my old tub and installed my new one.

Danny was very knowledgeable and patient with his repairs. He gave us full instructions and was extremely patient with our questions. It was extremely beneficial for us and appreciate the tub and service.

Crew was very professional, very polite, hard working and knew what they were doing. They showed up on time and did a great job of cleaning up after they finished. Also, great job of showing me how it works. Very satisfied.

Rich and Laura performed my service. A few days prior they set up a time that was convenient for my schedule. On the day of service they notified me when they were coming. They replaced the part explaining to me the problem and showed me what they were replacing. During the service they checked everything and found a second part that needed replacing. They will order it and return to replace that and said everything else looked good. They also educated me on the best process to keep the jets clean and answered all my questions. They were very pleasant and I appreciate they took the time to check everything and find a problem that I wouldn't have known about until there was a major problem. I wish all service people were so helpful and thorough.

Jim was very thorough and thoughtful. He gave us a lot more information about the tub than the installers did. His first visit was to replace the drain plug that leaked. He doesn’t know why our tub was installed with a computer that the company replaced several years ago. But he discovered the mistake while replacing the drain plug and came back today to replace the computer. He also moved the handle over slightly to stop it from rubbing inappropriately. We appreciate knowing who will help us if we have issues in the future. Jim is a great repairman.

Just want to share what an excellent job the installation team did for my new Safe Step Tub. Their work ethic was excellent. They shared each step, made sure our caregivers understood how the new tub will work and how to clean same, the upcoming inspections and how to contact them if we have any problems. Everything is good. Thank you. 😊

Patrick **, the installer, was knowledgeable, efficient, accommodating and pleasant. He worked steadily. The installation was stalled because of the condition of the old tub but within days, Patrick was here to finish.

Danny came at 1pm. Exactly the time I was told. He is very courteous as well as helpful in answering all my questions. Also made sure I understood how to clean my tube every month. He checked everything. I'm happy with my SAFE STEP.

Greg was knowledgeable and service was very good in finding the problem quickly and also saw some other problems that were going on and he fixed them and now parts will be ordered and he will return soon and complete service and I’m very pleased with Greg, you for sending Greg and I hope to see him again with new parts.