Safe Step Walk-In Tub Reviews

The overall experience has been good.

The installation process was equally impressive, taking the expected amount of time and completed without any problems. One standout feature of Safe Step is its ability to significantly minimize the chances of accidents, a key factor that appealed to me.

My only qualm would be the price, as it would be helpful if it were somewhat more affordable. However, I firmly believe in the value of what I'm getting – you get what you pay for, after all.

Overall, I would rate my experience with Safe Step quite highly. While I initially estimated a score between 4 and 5 out of 5, upon reflection, I'd say it's a clear 5 because there were no complaints from my side.

While I much appreciate the ease of getting in and out of the tub, I wish the door design was slightly wider to better accommodate others in my household. Nonetheless, overall, the Safe Step Walk-In Tub meets my needs well and enhances my well-being significantly.

We were initially drawn in by the salesman's positive description, but our experience was incredibly underwhelming. Both my husband and I are tall—he's 6'1" and I'm 5'11"—and the salesman seemed to overlook this, assuring us the tub would fit comfortably. Once installed, it was evident this just wasn’t true. The water barely reached mid-chest level, making it uncomfortable, particularly when there's no room to scoot down since your knees come up against the walls.

The installation process seemed fine, but the finished product is utterly disappointing. After spending a hefty amount of $12,000, it is hard not to feel dissatisfied. This tub may work for someone around 5'4", but for taller individuals like us, it's simply unsuitable. I wouldn't recommend it to others taller in stature.

Installation took two days, primarily due to the removal of a pre-existing jacuzzi tub. Despite minor issues, the crew remained professional throughout, leaving me satisfied with the service. I find the tub comfortable, soaking in it nightly, although I haven't tried certain features like the lights. Compared to my previous tub, I wish this one had more jets on the side; it currently only features jets at the back.

The tub has significantly improved my quality of life, especially after a period of struggling with bathing due to a broken arm. Prior to the installation, I faced difficulties, as my new house only had a low tub, which wasn't accommodating following years of using a walk-in tub because of my husband's needs. Overall, I am quite pleased with the Safe Step Walk-In Tub and confident in recommending it to others.

It's been a challenge recovering from this incident, and I've yet to use the tub again since the accident. Despite the negative experience related to slipping, the tub itself seemed fine, but the slip-proof claim was misleading in my case. The main reason I chose Safe Step over other companies was their assurance of a non-slip product, which unfortunately did not hold true for me.

Initially, the piping in my house posed a challenge—it wasn’t capable of efficiently filling the tub, so I had to upgrade from substandard piping, which took an unforeseen $3300 out of my pocket for a plumber, but it ensures the tub fills properly now. The product itself has been satisfactory; I’m tall, at six-foot-two, so I opted for their largest model, which fits comfortably. It comes with various features like a rain shower and a built-in seating stool. Though, due to heating constraints in my home, I need to fill it slowly while heaps of towels keep me warm.

As for its jets, they're enjoyable and very therapeutic—my osteoporosis and past vertebrae fractures make me grateful for this luxury at home. Initially, I had no idea I could set a timer, thanks to a lack of a comprehensive walkthrough post-installation, which was a bit disappointing. A video guide would indeed have been quite handy as I’ve mostly learned by trial and error.

I would certainly recommend Safe Step. It's been transformative, and despite some setbacks, I'd firmly place it at a solid five.

My interaction with the sales rep was very positive. They were quite knowledgeable and professional, which made the process smoother. When it came to installation, the team had to take out a wall in an adjacent bedroom to fit the tub, which concerned me at first. However, they put everything back perfectly, and the area looked better than before. The whole process took about 6 hours, and I must say, the quality of the work was excellent.

The actual usage of the tub took a little getting used to, but the therapeutic quality made it all worthwhile. I particularly enjoy the jets, as they cover different parts of the body effectively. They've helped me significantly with my back problems and even following a fall that injured my hip.

As for the tub's fill-up time, it's on the lengthy side, but the drain time is pretty rapid. Although not cheap, I believe the investment in Safe Step is truly worth the money because of the benefits I've experienced, particularly at my age of 83.

Installation was straightforward and efficient – the team got it done in a single day, and the quality of workmanship was commendable. My family, who actually use the tub, have found it positively impacts their quality of life. It's a well-made product though it's on the pricier side, it does live up to its promises.

My wife's favorite part has to be the fast-acting oxygen bubble feature that cleans the skin effectively. From my perspective of observation, it also fills and drains quickly. It's a quality piece, and I have absolutely no problems with it. If you have the means, I’d recommend investing in the quality and safety it provides.

The installation itself went smoothly enough with the Safe Step team, but I ran into severe issues with my personal contractor who failed to follow through. This compounded the frustration, leaving the plumbing improperly set up and contributing to the tub's non-functionality initially. I used it only once because of the inadequate water supply, which has left me feeling let down. While I’d rate Safe Step Walk-In Tub around a 4, reflecting some satisfaction with their service, the water heater issue remains a sore point. For potential buyers, I recommend confirming the exact water requirements before committing.

I'm glad I chose Safe Step because the product is robust and reliable. I appreciate the thoughtful design, which I believe will help me maintain independence for the foreseeable future without having to rely on my kids every time I use the bathtub.

One aspect I particularly enjoy is the rejuvenating bubble feature. It feels like a treat and makes bath time more enjoyable. Plus, the heated seat and backrest add luxury and comfort to every soak.

Overall, despite feeling the price was a bit steep initially, in hindsight, I’ve come to see its value. The walk-in tub I got is a tub-and-shower combo which adds more versatility to my bathroom needs. I'm genuinely impressed and very pleased with my purchase. If ever asked, I would recommend Safe Step to friends or anyone considering a walk-in bathtub.

One thing with the tub is the direction of the shower head. It would be great if they could design it to tilt slightly outward instead of straight down directly over your head. This adjustment would make it more comfortable and similar to a regular showerhead that sprays onto you from the wall. Hopefully, they might consider adding a swivel head for added flexibility.

Overall, our experience has been very positive. My wife finds it very relaxing and easy to use. I'm really happy she's enjoying it, as it offers her the convenience and comfort for a nice bath.

The entire experience with Safe Step was absolutely professional. The team that installed the tub was incredible—they had to adjust the wall a bit for fitting, but they handled everything smoothly and efficiently. An electrician was sent first to ensure everything was properly set up. The gentleman who guided us through the process was patient and thorough, making sure we understood everything about the installation. Safe Step exceeded our expectations every step of the way. Their professionalism and attention to detail made the entire experience a pleasure.

The interaction with the Safe Step sales representative was remarkably positive. They were both friendly and knowledgeable about the product, which reassured me during the presentation and helped me make my decision. We opted for the combo tub that includes a shower, and the installation process was quite seamless. The team spent most of the day at our house, removing the old tub in the morning and installing the new one in the afternoon.

While I only used the tub for about a month before leaving for Arizona, I'm eagerly anticipating returning to enjoy it once more at our home in South Dakota. Although I'm delighted with the product and would recommend it to others, I must note that the price is relatively high. While we could afford it, others might find it surprising how expensive it is. Nonetheless, for someone like me who needs such a facility in my later years, it's a worthy investment.

What I enjoy most about my walk-in tub is its convenience and the added relaxation it provides compared to a regular shower. It's incredibly easy to use and enhances my overall bathing experience.

Overall, my experience with Safe Step Walk-In Tub has been top-notch.

We use the tub with full assurance that it meets our needs. It makes bath time considerably safer as I can sit without the fear of falling, and safety is our top concern. My overall satisfaction with Safe Step is indeed very high.

The safety of the walk-in tubs is unmatched, which was crucial for my elderly parents. While the handle is somewhat stiff—especially challenging for weak individuals to push forward since it compresses the gasket—it's manageable. If necessary, I've planned an improvement on the handle for future ease. Overall, I would wholeheartedly recommend Safe Step, as I've already done so to my dad's friends. I'm quite satisfied with the product and am looking forward to coordinating another potential purchase with Ruben.

I've been enjoying some standout features in the Safe Step, particularly the jets on the back, which provide much-needed relief for my back issues. The ease of entry and exit is a significant advantage compared to my old jacuzzi tub, making the experience much more comfortable and safe for someone like me. Additionally, I appreciate the speed at which the tub fills and drains. It doesn’t take too much time to fill, and the emptying process is surprisingly quick. It's very user-friendly. I wholeheartedly recommend the Safe Step walk-in tub to others, as I find it a valuable addition to my home. If you're considering it, it's worthwhile for both safety and comfort.

During our sales visit, the representative was very thorough, providing a detailed explanation of the product's features and functions. However, the installation process left something to be desired. While the team managed to fit the tub by adjusting the door frame, I was not entirely satisfied with how the frame was put back together.

The quality of the tub itself has been questionable. We've faced multiple issues, particularly with the drain, which required servicing three times. The fourth repair attempt was just made, and I'm hoping it resolves the issue. Although my wife enjoys using the tub, the recurrent drain problems often limit it to just a pricey shower—a great frustration considering its high cost.

Reflecting on the overall experience and costs incurred, it's disappointing. If I had to rate my satisfaction, unfortunately, it would be a one out of five. I wouldn’t make the same purchase decision again.

The customer service and installation process were fabulous. From the initial salesman to the electrician and installers, everyone involved ensured everything went smoothly, just as promised.

Overall, my experiences with Safe Step Walk-In Tubs have been excellent, and I feel confident recommending them to others in similar situations.

The sales rep's visit was satisfactory, providing the necessary information about the product. As for the installation, although it required some effort and adjustments, the team completed the job with precision, leaving behind a neat setup. The work spanned over two days with two individuals handling the installation, and I found their craftsmanship commendable.

I would certainly recommend the tub for its relaxing bubble bath experience.

The conclusion in this scenario being; If you, as the customer, are told by your salesperson that your 50 gallon hot water is adequate for your new tub, they are WRONG! YOU HAVE BEEN DECEIVED. The questions you need to ask yourself might be; #1). Do I call off the deal before I commit? #2). Do I commit to spending an additional sum of money to upgrade my water heater? This could amount to at least another $4000. We have received ZERO response from ANYONE at Safe -Step (except for our salesperson who can’t even get his superiors to respond to him). It is left in our hands to get the correct phone numbers to call to actually speak to a person. Still working on this 2 months later. We certainly hope that others out there do not fall into the same ‘trap’ as we did.

The installation process went smoothly, and they were in and out in just one day. I thought the quality of work was excellent. If I had to rate the experience, I'd give it a perfect score. My wife primarily uses the tub, and she enjoys the heated seat feature. Since we're not that old yet, the new tub hasn't significantly impacted her life so far.