Safe Step Walk-In Tub Reviews
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About Safe Step Walk-In Tub
Safe Step Walk-In Tub manufactures and sells walk-in tubs, walk-in showers and hybrid walk-in tubs. Each product comes with a lifetime warranty covering manufacturing defects, specific parts and labor. Homeowners can receive a quote outlining the product and installation costs after an in-home consultation. Safe Step has been in business for nearly 20 years, and it serves all 50 U.S. states and Canada.
Visit www.safesteptub.com- Hybrid walk-in tub and shower option
- Financing available
- Lifetime warranty
- Discounts available
- Available nationwide
- Only 10 possible hydro jets
- No specific pricing online
Safe Step Walk-In Tub Reviews
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- 4,943,942 reviews on ConsumerAffairs are verified.
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- 4,943,942 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 11, 2026
I was having trouble with my tub handle and hose, called Safe Step Service Department. They sent Danny who came out right away and was on time. He took care of many concerns and made sure my tub was working as it should.
Sandra, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're glad to hear that Danny made a positive impact. Thank you for choosing Safe Step!
Reviewed Aug. 11, 2026
Cody showed up on time, he diagnosed the problem quickly and will have the new parts ordered and scheduled as soon as they come in. He was very kind and polite and explained all the steps to me. I have had my tub for 8 years and still love it to this day. Thank you Cody and Safe Step for the good service.
Thank you so much for your feedback, Jimmy! We’re glad Cody was able to promptly address your concerns and ensure everything is working properly. Your satisfaction and the enhanced safety, independence, and comfort brought by the Safe Step Walk-In Tub truly delight us. Here's to many years of continued enjoyment!
Reviewed Aug. 11, 2026
Excellent communication and service throughout the project!
We appreciate your review, Roy! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed Aug. 11, 2026
Was very pleased with quick response for repair and Cody was very knowledgeable and super nice and polite. He checked everything out. Found the issue and explained everything very thoroughly. Cody is a pleasure to work with and really took my fear of my tub not working away. Thank you.
Hi Vicki, thank you for your review! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Aug. 11, 2026
This service man arrived when promised and he was professional. He took the time to adjust my door so that I can now easily use it. I have weak hand strength so this was an issue for me. He also spent time going over the use of different tub functions to give me a better understanding of how to use my tub. Much appreciated.
Thank you for your kind words, Darla. We're so glad to hear that you had an excellent experience with our technician and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your tub!
Reviewed Aug. 10, 2026
Cody came to my house in a very timely amount of time. Checked out my tub and ordered the part. And said he will call to install as soon as it comes in. He also checked out the rest of the tub to make all the other electrical parts were working well.
Thank you so much for sharing your experience! We're truly glad to hear that your new tub brings you reassurance and peace of mind as you plan for the future. It's wonderful to know Cody provided such helpful and thoughtful guidance—he’ll be happy to hear your kind words.
Reviewed Aug. 10, 2026
We have had this service man work in our home in the past. He is always on time while being polite and professional. He always explains the problems and how he will fix them. This time it was a simple shower head replacement so his repair didn’t take long. Good service.
Kevin, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step!
Reviewed Aug. 10, 2026
Danny and David were the Safe Step service technicians who came out and performed like the consummate professionals that I was hoping for…I would’ve given them 6 stars if I could…Beyond satisfied!!! Since we use the tub frequently this service and warranty is a God send… This was the first time we’ve had to use the lifetime warranty in five years!!!
Thank you for your wonderful feedback, George! We're delighted to hear that you received prompt service and that Danny and David provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Aug. 10, 2026
Expert work as always and done efficiently and a well done job. This service tech has worked on my tub numerous times. He has always been professional, polite and he knows what he is doing. He had my tub up and running in a short amount of time.
Thank you, Sean! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Aug. 7, 2026
Thank you sending Danny to my house to fix my Safe step tub. He is one of the nicest guys I’ve ever met. He looked at everything to make sure everything was working properly. He represents everything I love when it comes to a service person. He really cares about me and my wife. I would recommend safe step to all my family and friends. We really love our tub. I’m 89 years old and the tub really helps with my pain and everything. I can really relax.
Thank you for sharing your experience with us! We're delighted to hear that you love your Safe Step walk-in tub and that it has brought relaxation and comfort to your daily routine. Our aim is to provide not only a quality product but also excellent customer support throughout the life of your tub. If you ever have any questions or need assistance, please don't hesitate to reach out to us. We're here to ensure that you continue to enjoy your Safe Step experience to the fullest.
Reviewed Aug. 7, 2026
He was very professional and he was very careful. He also arrived on time which I appreciate. It was a simple repair but he had it fixed quickly. I now have a shower wand that no longer leaks and I am happy with his service.
Jane, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Aug. 7, 2026
Good job as always - Everything working as it should. I love my tub, makes life so much easier. I can do PT exercises safely because of the water and grab bars. Danny always does good work when something is misbehaving.
Hi Cathy, thank you for your review! It's wonderful to hear about your prompt and positive installation experience. Our work is 100% guaranteed, and we're delighted that it’s reflected in your installation process. We're thrilled to learn of your satisfaction with your walk-in tub, and we hope you continue to enjoy it for years to come.
Reviewed Aug. 6, 2026
The installation went great. Everything was completed in a timely manner. Cody was awesome. His demonstration left me with no questions on how to operate my new tub. Working with Safe Step was a great and enjoyable experience.
Thank you so much for sharing your experience! We're truly glad to hear that your new tub brings you reassurance and peace of mind as you plan for the future. It's wonderful to know Cody provided such helpful and thoughtful guidance—he’ll be happy to hear your kind words.
Reviewed Aug. 6, 2026
Thank you Safe Step tub for sending out Danny today. I really appreciate the help he showed up on time. Addressed my problems with the tub and gave me a tutorial on how to use the tub. What I most love about my safe step tub is I’m not worried about slipping and falling in the tub. I’ve recently had my hip replaced because of a slip and fall in my old tub. I’m 87 years old so it’s nice to have a safety walk in bathtub so I know I won’t be injured anymore.
Thank you for sharing your positive experience with us, Fran! We’re pleased to hear that Danny was able to resolve the issue with your tub door promptly and effectively. Your satisfaction is our top priority, and we appreciate your trust in Safe Step. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help and ensure that you continue to enjoy the benefits of your Safe Step Walk-In Tub.
Reviewed Aug. 6, 2026
SafeStep has always been prompt, reliable, and available when I've called for help. I recommend them to all my friends. Danny was here today and explained all the details. My Safe step walking bathtub is so much better than a standard bathtub. With all the features it's very beneficial to me which I use regularly.
Thank you so much for the kind words! We're thrilled to hear that our technician provided such friendly, informative, and professional service. Taking the time to answer your questions and making you feel valued is exactly what we strive for. We’ll be sure to pass your praise along to the team. Thanks again for the recommendation, it means the world to us.
Reviewed Aug. 6, 2026
This service technician was excellent and service was great. Very personable and friendly. It took him no time at all to install a grab bar for my wife. Now she has support while getting out of the bathroom. He also took the time to make sure it was located in the most convenient position for her.
Thank you for your support, Bill! We're thrilled to hear you are happy with your Safe Step Walk-In Tub and we hope you continue to enjoy it for years to come.
Reviewed Aug. 5, 2026
The service tech arrived within his allotted time and he was polite. It took him a small amount of time to track down the problem and get it fixed. He also found other problems with my tub that I wasn’t aware that I had. My tub now runs like new and I am happy.
Joseph, thank you for taking the time to share your experience with us. We're happy to hear your technician provided you with excellent service and helpful information. Thank you for choosing Safe Step!
Reviewed Aug. 5, 2026
Danny was very thorough and friendly, completed repairs as needed, would highly recommend to others. I am 84 years old and my Safe Step walk-in bathtub really helps me with my pain and my anxiety. Thank you so much.
James, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with Danny. Thank you for choosing Safe Step!
Reviewed Aug. 4, 2026
Greg came on time as expected and completely solved our issue with the E drain, he plans to return with the new part just to be extra thorough.. we really appreciate the demonstration of!!!
Donna, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that Greg provided such a great experience. Thank you for choosing Safe Step!
Reviewed Aug. 4, 2026
I had called Safe Step to change out my hand shower wand. They sent someone out named Cody very quickly and the issue was resolved in an efficient manner. The new part was installed and everything on my tub was inspected and looked good. I am very pleased with the customer service and how Cody the service man was very polite and professional. Thanks.
Thank you for your wonderful feedback, Carla! We're delighted to hear that you received prompt service and that Cody provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future.
Reviewed Aug. 1, 2026
Greg was a great help. He diagnosed my problem and fixed it all my problems!!! He was the best. I would highly recommend Greg to anyone!!! Thanks again. I appreciate your help and Safe Step is great!!! You did a great job and I am grateful!!!
Micaela, thank you for taking the time to share your experience with us! We're thrilled to hear that Greg impressed you with his efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations.
Reviewed Aug. 1, 2026
Greg was on time and was thorough!!!! It was a pleasure…. Thanks again. Greg found the issues and everything is working as it should!!!! Thank you for your work!!!! Would recommend Greg!!!!
Thank you for your kind words, Nellie. We're so glad to hear that you had an excellent experience with our technician and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your tub!
Reviewed Aug. 1, 2026
The technician was very patient and knowledgeable, he was on time and he explained everything. I like the fact that he kept in touch with me for the appointment!!!!!!
Thank you for your kind words, Sabrina. We're so glad to hear that you had an excellent experience with our technician and that the appointment was completed efficiently. Your satisfaction means everything to us!
Reviewed Aug. 1, 2026
Greg fixed my issue and was thorough!!!! Thank you so much. It was a good experience!!!! He was on time!!!! Thanks again. Appreciate your help!!!! He went through the problems and found the issue and was very nice!!!!
Thank you for your kind words, Theresa. We're so glad to hear that you had an excellent experience with our technician and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your tub!
Reviewed July 31, 2026
Technician did an outstanding job and helped me understand how to use some features. It was a great experience. He fixed multiple problems and now my tub is fully functional. I am very happy with his service and professionalism.
Muriel, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with our tech. Thank you for choosing Safe Step!
Reviewed July 31, 2026
Technician Greg diagnosed the problem. Ordering parts will get back to us!!!! Got here on time. Greg was cordial. Explained what the problem was. Can use the tub with some features until it’s repaired!!!!
Thank you for your kind words, Kathleen. We're so glad to hear that you had an excellent experience with Greg and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your tub!
Reviewed July 31, 2026
Cody came right on time and made my door handle issue perfect again. He ran through every function on my tub. Water motor micro lights and heater. Everything works as it should. I recommend the service he provided to anyone looking for a walk-in tub. Safe Step has been amazing.
Thank you for your kind words, Michael. We're so glad to hear that you had an excellent experience with Cody and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your tub!
Reviewed July 31, 2026
The service guy was professional and on time for his appointment. He quickly assessed my problem and explained how he would fix it. In a short time he had replaced my door handle so that my tub no longer leaks. He made it so that I can easily open and close my door when it used to be difficult to do so. Good service.
Thank you, Charles! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed July 30, 2026
Cody came and replaced my arm rests for my walk in shower seat. The new ones look great! He did a wonderful job. Showed up on time and was finished quickly. I would recommend Cody and Safe Step to anyone. Thank you very much.
Merill, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed July 29, 2026
I called out Safe Step for a water leak on door. They sent Danny which was very helpful taking care of leak on bathtubs, excellent customer service. My mother is 93 years old and she loves her tub. It helps to relax her, makes her sleep better at night. She uses lavender to help release her tension. We absolutely love our safe step tub.
Jacqueline, thank you for sharing your experience with us. We're thrilled your mother loves the Safe Step tub, and so glad our technician Danny provided helpful and timely service with the leak. Your satisfaction and the enhanced safety, independence and comfort brought by the Safe Step Walk-In Tub truly delight us. Thanks once again!
Reviewed July 29, 2026
DANNY came to my residence. Today was very professional. Got things done in a timely manner. Made sure everything in my tub is functioning as it should. The Safe Step walk-in bathtub, made it to where my wife can take a nice bath. And it helped me take a nice hot bath to ease the pain in my back. Great company.
Thank you for your wonderful feedback, Elwood! We're delighted to hear that you received prompt service and that Danny provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. Thank you for choosing us!
Reviewed July 28, 2026
Cody did great. He found my issue for my tub losing power as soon as he seen the issue. It was reset, and I have power now. Thanks for the service. He will be back to install new parts. I really enjoy my tub. It does great for my back.
Thank you so much for your feedback, Bobby! We’re glad Cody was able to promptly address your concerns and ensure everything is working properly. If you ever need anything, we’re always here to help! Thank you for choosing Safe Step!
Reviewed July 28, 2026
Danny came out to my house to service both of my Safe Step walk in bath tubs. I found him Tobe so knowledgeable. He fixed everything that needed fixed. I consider him a true associate to the company. As I am getting older I can appreciate having my tub at 86 years old. I has been very beautiful to my health and well being
Thank you so much for the kind words, Janna! We're thrilled to hear that Janna provided such friendly, informative, and professional service. Taking the time to answer your questions and making you feel valued is exactly what we strive for. We’ll be sure to pass your praise along to the team. Thank you for choosing Safe Step!
Reviewed July 28, 2026
Jessica and Tony were thorough in their explanations, going over each step as they proceeded. The installation and finishing touches are beautiful. They were careful to clean up when finished and protected our home while working. I highly recommend them. Very professional. Great job!
Margaret, thank you for taking the time to share your experience with us. We're happy to hear Jessica and Tony provided you with excellent service and helpful information. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed July 24, 2026
Wonderful service man. I would highly recommend him. He took the time to find multiple problems that I didn’t know that I had. He explained everything to me and then had everything fixed in a relatively quick manner. My tub no longer leaks everything works like new so I am happy.
Thank you for your wonderful feedback, Jacquelyn! We're delighted to hear that you received prompt service and that our technician provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your walk-in tub!
Reviewed July 24, 2026
The service man was on time and professional. He fixed my leaky faucet in a small amount of time so that it no longer leaks. I forget to tell Safe Step that my door seal was damaged. I was fortunate because he had a new door in his vehicle and he was able to fix that as well.
Thank you for your kind words, Rosie. We're so glad to hear that you had an excellent experience with our technician and that both of the repairs was completed efficiently. Your satisfaction means everything to us! Enjoy your walk-in tub!
Reviewed July 24, 2026
Cody came and found my issue in the tub. He fixed the issue and was very polite and professional. He showed up on time and fixed everything. Thank you Safe Step.
Thank you for your wonderful feedback, James! It's great that Cody was able to quickly address your tub issue and that you found his professionalism and punctuality impressive. We strive to provide exceptional service, and your feedback is much appreciated. Thank you for choosing Safe Step!
Reviewed July 23, 2026
The service technician was very polite and professional. He took time to explain and demonstrate how to properly operate and care for my tub. We are very pleased. He fixed a door that had been leaking for over year and I am happy that I get to use my tub again.
Reviewed July 22, 2026
Great service! Fixed issues I didn’t even notice. Explained the problems and promptly repaired them. He’s welcome back anytime I have an issue with my tub. He is also professional and polite. Thank you and I am happy with his service.
Thank you, Lucille! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed July 22, 2026
Danny “the Tub Doctor” provided a thorough explanation of all of the Safe Step walk-in tub functions. I, as a caregiver, had many questions for him regarding the control panel. He patiently and courteously answered each and every one. He demonstrated each function and now I feel very comfortable helping my client enjoy her bath time.
Thank you for your wonderful feedback, Gloria! We're delighted to hear that you received prompt service and that Danny provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your review and are always here if you need anything in the future. Enjoy your new walk-in tub!
Safe Step Walk-In Tub Company Information
- Social media:
- Company Name:
- Safe Step Walk-In Tub
- Company Type:
- Private
- Address:
- 618 Grassmere Park, Ste.16
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37211
- Country:
- United States
- Website:
- www.safesteptub.com
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