Safe Step Walk-in Tubs
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About Safe Step Walk-in Tubs
Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a lifetime warranty on the tub frame, specific parts and labor. The company doesn’t show pricing information online, but homeowners can receive a quote after an in-home consultation. The quote includes the product and installation costs.
Pros & Cons
- Hybrid walk-in tub/shower option
- Financing available
- Lifetime warranty
- Discounts available
- Only 10 possible hydro-jets
- No pricing online
Safe Step offers walk-in tubs and tub/shower hybrids with a variety of safety and comfort features, including hydro-jets and anti-scald technology. Each tub comes with a lifetime warranty.
Safe Step Walk-in Tubs Reviews
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After they did the job, they did the walk through on what was done, and they pretty much took care of what needed to be fixed.
Safe Step came out and did everything they said they were gonna do. They were on the money and on time. I have two bathrooms and both bathrooms had the tubs. I eliminated it to one downstairs, put the walk-in in and what a difference. I like that I only have a short step. I'd recommend the walk-in tub to any friends that I have that are up in age.
I would recommend Safe Step. Their rep was very congenial and informative. If we had something, he would flip through the brochure and show us exactly what we were talking about. I made a list of questions for his second visit. He came back a second time and answered all my questions. There were three young fellas who did the installation and got everything going. They were through in one day. We had a garden tub that had to be taken out which was a little larger than what they normally do. They did a great job, covered the floor, got everything out timely, and came back and reconstructed around the tub area. Everything was neat. They were very efficient with their activities.
We like the Safe Step walk-in tub. My wife likes the MicroSoothe and the jets. She also likes the fact that she can fill it up about halfway and not have to fill it up all the way and take a bath. She does it all the way when she wants to sit back and relax with the water jets. We also got the little handheld shower. She has used it to wash her hair. She likes it too.
We decided to get a walk-in tub and we did some internet searches and gave Safe Step a call and they came in and talked to us about it. The guy that came to sell us had integrity and I liked what I saw. I have a pretty good read on people and I think that I got the impression right off the jump that he was an honest guy. The two gentlemen who showed up to install gave me a rough timeframe of how long it would take, and they were finished on time. They did a decent job. They didn't make a mess in the house.
Safe Step's rep was good. He explained everything. He answered our questions. He was polite and fun at the same time. I thought, “They're never gonna get this done. I'm sure of it. Breaking out a tub and putting in a new one? Nah.” But they did. They did everything quickly and easily. I had to call the installer back. I couldn’t get the drain to shut level. He came back two days later. And he said, “It was just one of the things was not quite right in there. It's perfect now. You won't have a problem. If you do, you call me. I'll come right back down.” And we haven't had a problem since.
I love the lights. And it's so soothing. I love the way I feel when I get out and say, “Okay. Nap time. I'm ready for bed.” And it's great for my daughter because she's on oxygen. She has fourth stage COPD, and she can't get in the shower anymore. That was our main reason for doing this. And it worked well. Big difference for her. She would say, “Wow. I’m so tired now, Mom. I could sleep.” Also, it’s sturdy and wipes off clean. It looks good all the time when we clean it off every time someone took their bath in it. It's a great product. So, I would recommend it to anybody who asked. I told my neighbors about it.
The sales rep was nice and explained everything, and it seems everything he said worked out. Safe Step seems to be helping my back and feet some. I like the foot massage and leg massage and on the back also where you adjust the spray nozzles. I’d recommend Safe Step. Both my friends are getting old now and they need the walk-in tub. It’ll help them later.
The rep was very good and he made everything relatively clear to me. The installation went very well. I like the new tub so far. It has made it easier for me to shower and using the sauna was easier.
Safe Step's rep was professional. She came out. She gave us the estimate. But we had one problem after they put the tub in. One of the jets popped out. We had to contact Safe Step. They came out in a couple of days and fixed it. The tub is a bit complicated, but comfortable. I can take a shower or fill it up.
My mom is 86 and she could use a walk-in tub. I wanted it too for my aches and pains. The Safe Step rep was really nice and the installers were very good. They were there less than a day and got the walk-in tub in and done. We've had the tub for two months now and it's very nice. The quality is good and does what it's supposed to do. It does take a little long to fill up and I wish it filled up quicker. But it drains really fast. Another thing is when you're getting in, you have to be skinny. When the door opens, you have to squeeze around to get in there. But it's good.
I have to be there to get my mother set up and then watch her and help her get out of it because she doesn't know how to use the buttons. Right now, the tub is working good and hopefully, it stays that way. They said they'd come back and show us the Bluetooth if I couldn't figure it out. But my nephew said he'd come and show me. I should be able to figure it out sometime.
We had a really good experience with Safe Step. They were very helpful. The installation was very quick and efficient. They did a good job and we love our new tub. It's great. I like that you can get in, you can fill it part way up. I have trouble with my knee. If I just wanna put enough water in it to get my knees in there, I can do that. Go for Safe Step. So far, it's been wonderful. The salesman was very knowledgeable, truthful, and honest. The product seems to be everything he said it was. We're very happy.
Safe Step’s reps did a good job of selling and I was convinced that it was a good tub. After they went in my bathroom and came back out and brought the price out with them, I was a little startled. It was expensive but I decided that probably was comparable with other tubs. They brought the tub, put in the driveway and asked me to sit in it. And I got in it. But I couldn't move my arms out to the side or my elbows out. So, they said I needed the bigger tub. They took the little one back and came back with the bigger one in about three weeks. They took my garden tub out that had all the jets and put this tub in.
The day they came back with my tub, they called me to tell me that they had brought the same one that they brought the first time and they were gonna come and do the plumbing work and the electrical work that day. And they would go back to Kennesaw and bring the bigger tub the next day and finish installing it. They came but they didn't have enough material. And they were supposed to center it on the window, which is in the bathroom and they didn't do that. I haven't even taken a bath yet in that tub and that's been since March 24th when they finished installing it. So, I'm very disappointed. I had to have somebody come back. They sent another person to re-caulk all the caulking and get the footprints out from where they wore the shoes in the bathtub. I asked them to come back and center the tub where it should be and put the third shelf up. I talked to my project manager twice before they came to install it and she just stayed busy all the time.
It’s a good thing I have a shower in that bathroom also but I need a walk-in tub because I have a neuropathy in my left leg. I've had four bypasses and two open back surgeries and rotator cuff surgery. I was looking forward at 74 to be able to get in the tub and relax and Safe Step didn't come through for me. I paid for the tub the day that they finished installing. And they didn't want me to take pictures until they were finished. It just goes on and on.
I haven't heard any more from Safe Step. They told me to call the guy who sold it to me. I called him but he was tired of hearing from me, and he never answered me. And I called back like they told me to, to Tennessee. The installation manager and the service manager told me to call them the next day if that person didn't call me, and he didn't call me. I called them and left messages like they told me to do. And they never called me. I’ve yet to call the Better Business Bureau. I don't want anybody else to have to go through with that.
The sales rep from Safe Step was excellent. He was very thorough in everything and he was a good salesman. He didn't have to talk me into anything. I heard everything about the tub. The installers were delightful. Rudy and James were a lot of fun. They were busy from the moment they got here until like 5:00 in the evening. So, they were here all day. Personalities were great. So, it was a cool interaction. As far as the walk-in tub, I like the jets. I put a call in to Safe Step because the remote is not working and there are other things that I need attention and they said they would have somebody call me to make an appointment.
Their sales rep seemed very honest and open and my experience with their installer was great. The installation was kind of an odd deal, but it went really well. We had a corner tub in there and the installer had to take the corner out, build it up, and get it straight in there. He did a good job. Also, I really like the walk-in tub. We've showed it to a lot of people and we've always talked pretty highly of it.
I called Safe Step and we made a date. They came and looked at the house and measured to make sure everything would fit. They gave me an estimate. I thought about it for a couple of days then called them back and confirmed that I wanted the work done. They scheduled the work date. They came, did the work, and the tub works great, just like it's supposed to do. I'm old and my hips and knees don't work, just being able to sit in water is a wonderful thing. I like that it's a tub that I can get into it and out of because I can't get up from a regular tub anymore. I'd recommend Safe Step.
The installation crew of Safe Step was very good. They didn't waste any time. We live in a condominium and our condominium approved them putting it in. They told me they could get it in in two days. This place is built like a fort. They ran into some problems they weren't expecting. The concrete is so heavy here that the jackhammer they brought wasn't really strong enough to do the job as quickly and as efficiently as they wanted. So they had to tear a little bit extra. But they got it done. They explained to me on the second day when it was completed how to work it. They gave me the manuals and told me that I would have an inspection at a certain time and they asked me to please have the tub filled to a certain level so that when the inspector came he could immediately get to what he needed to do to check it.
Everything went like clockwork. The inspector came exactly when they told me he was going to. The guy was happy with it. He wasn't here very long. He went through whatever all he does. I used it and I had a question about something. I called my salesman and he answered it. I did exactly what he said. I had the plastic-covered instructions out. I'm happy with it. I have good water pressure here and that enables it to get right on what it needs to do.
So far, it looks very nice and easy to clean. The only thing I have a little problem with is cleaning behind the door. Once it's been used and I can clean part of it while I'm in there, there's some of that stuff I don't wanna spray on me when I spray in it. I have to lean over the door and get in behind it to make sure I've got everything out of there. But it's one of those things I'm gonna learn more as time goes on with it.
The Safe Step salesman called us and he knew everything and we were trying to digest everything in a very short period of time, which is difficult to do at 88 years old. But he did a good job. He made a sale but I wasn't really ready to make a sale. I was ready to find the information from two or three different people, but he cut the corners very sharply and told us what was there.
The installers were very prim and proper. They cleaned everything up and it was like brand new when we walked in. I only use it twice a week though because the electric hot water heater is expensive. I'm thinking about putting a 100-gallon natural gas hot water heater in, that might take some burden off the cost of electricity.
I like the Safe Step tub better than the other ones I looked at. The installation was excellent. They finished in less than a day. The quality is good. I like the shower feature they have with the tub.
Their rep John was very nice. I really appreciated working with him. But I'm having a problem with the bottom of my tub. It's not insulated completely on the floor. I have called them to send someone else to complete the job. I can use the tub but I'm considered about it not being basin to the floor. My son tells me that the basin is there to protect the floor in case the tub should overflow. It's done halfway but it has to be completed. Other than that, they did a beautiful job installing the tub. It's very beautiful.
Updated on 04/28/2023: The two gentlemen that were here for the installation were very courteous. They did a beautiful job. If there was any explaining they needed to do, they explained to us. It was a very good experience. The total process took six to seven hours. We just probably should put in a bigger hot water heater. The quality of the work was very nice. We had hot tubs before, so it would have been nicer to have a bigger tub. The gentleman said that if they had made a bigger one, they'd have to put it in before the rest of the house is built.
We've had hot tubs before, and you can stretch out. You really can't stretch out in the Safe Step. The features are fine. The water jets are a little bit on the harsh side for me. The airflow is much gentler. Another thing is that I noticed in their advertisements that everybody's sitting in there with bubble baths, and in the instructions, it says, “Do not use bubble bath.” Other than those, I'm very happy with Safe Step.
Original Review: We have no order number, just dates and signatures. We have received a call asking when would be a good installation date stating the tub could be here in a week or so and we advised that we are ready on 1, 2, 3, 4, 5, & 6 in March. We have not received a date yet.
The salesman said a fifty gallon hot water tank should be sufficient. After changing the elements and thermostat in my hot water heater and still not having enough hot water to fill the tub I measured out 50 gallons and it didn’t fill the tub enough to cover the jets even with me in the tub. The salesman misrepresented how much water it takes to fill the tub. They also said the tub has heated seats. The seats barely get warm and take 20 minutes to do so at which time the heat automatically turns off. The installers were totally unprofessional and sloppy. I can’t believe I paid almost $20,000.00 for a tub that uses way more than 50 gallons of hot water and still doesn’t totally fill the tub. It also takes a long time to fill before you can enjoy the bath. Total waste of money. I feel like calling Safe Step and telling them to remove it.
The sales rep was very good and knowledgeable. The installation went okay. The installer was by himself so it took him two days instead of one day. But he got everything done. I love the tub. I like the fact that I can actually take a bath because I couldn't get in a normal bathtub and sit down and get back up. I enjoy taking a bath in the new tub. Plus I love all of the different types of jets. But it is a little expensive.
The tub is a good thing and I'm glad I purchased it. We're very satisfied with it. The sales rep was very thorough and proficient. The installation team was very professional and thorough. They worked as a team and got the job done.
The sales rep came out to my parents' house and he covered all the bases. He was able to open up his briefcase and show us hands on, “Here's what the map is gonna look like.” He made an assessment on the hot water heater. He answered all the questions. The installers came when they said they were gonna come. They were professional, timely, and got the job done within the timeframe that they told us it would be done. My parents love the walk-in tub. There's no slipping and sliding. It’s awesome.
The sales rep did an absolutely excellent job presenting the product and had everything answered. He's obviously qualified, intelligent, and presents a product very, very well. In today's world, too many people wear masks. He was in the house and he had a mask on. I said, “That's not necessary.” He pulls it down halfway, blow his nose and mouth, and you have trouble understanding him. I gave him permission to take it off in my house. We weren't worried. That may be minor, but it annoyed me. It doesn’t look very professional.
A set of techs came over for the installation and determined they couldn't do the wiring. The house has some odd configurations. But he was a very polite and nice guy. I'm not an electrician but I told him what I thought would work but he said he couldn't do it that way. So he left. Someone called the Director of Installation called me after a couple of days and sent someone over, his partner, and they looked at it and they determined, “Yeah, we can do this. But here's how.” It was actually the way I suggested to start with. I'm not criticizing that. I'm not an electrician and they know what's ultimately best.
Days passed and I had to follow up and say, “Hey, you calling me about this or not?” But his guy's out of town. So a couple more days passed and two guys came over. They were very professional electricians. They must have taken an hour and a half, which I didn't care when done right. Then they left, and this “Director of Installation” had to get “permission” to run it that way to me interprets that you've been lying to me because you had your own company, and to spend the extra money from Safe Step, you had to get permission. Now, that was deceitful.
The second set of techs came over to install the tub and they were super fine guys. They were friendly but not jovial. They were also professional. The product looks great. Everybody compliments it. But there were a couple of minor glitches as far as how it fits. I'm not happy with the tub. The first time we tried to use it, it wouldn't work. I turned the breaker on and we tried it the next time, switching modes through the breaker again. So I called Safe Step and complained.
I talked to the first lady named Sable. She said she'd start a work ticket on that, and they’d get right to it and appreciated my concern. One week later, I called back and said nobody contacted me. I've talked to another lady and she said, “Well, we give the techs 5 to 10 days to respond to a complaint.” I just paid $18,000 for this tub and they were too busy to take care of a problem. They told me that I can use it without the modes. I said, ‘I didn’t buy an $18,000 tub. I wanted all the benefits.”
Then I was referred to someone else who quoted me their policy. I said, “Let me explain something to you. I'm not stupid. I'm a businessman and arbitrator and mediator and I dealt with some networks in my life. Policy exists for one reason. They screw the ability to utilize common sense. No one would listen to me and get the same policy. I don't like that.” Again, they said they were booked out heavy. The attitude from Safe Step is, “We’ll look at you when we choose to.” To this date, no one has even called me after me calling. The tub is rendered useless.
The sales representative that came out let us know the benefits of the Safe Step walk-in tub, and he didn't do any of high pressure tactics like, “You gotta make a decision today. The price is gonna go up.” We were getting ready to set up for installation when we found out that my husband had congestive heart failure. We didn't get the tub installed because we’re getting ready to sell the house and we're gonna move back home with our daughter.
The salesman was a salesman, and he told me things that made it sound like it was exactly what I wanted. When they came to install the tub, the door leaked and they had to make some adjustments, and they thought they had it fixed, so they left. Then after several times of flooding my bathroom, I called them back because I kept trying to figure out now what I was doing wrong, and it wasn't me. They came and readjusted the tub. The repairman gave me some tips on how to keep the water warm and how to use the tub, which I didn't know before. I couldn't figure it out from the instructions. But even now, the water gets cold before the tub gets completely full. It might be a problem with our water heater because my husband tried to use it without using the tub at all, and it just run water, and the same thing happened. It didn't fill the tub and it got cold. So we adjusted the hot water heater. We're gonna see if that makes any difference.
Safe Step had so many safety features that it doesn't really work. It doesn't keep the water hot. If I had an inline heater, then it will be able to keep the water warmer itself without depending on my hot water heater. When I'm in my tub, I can't use hot water for anything else. It takes my whole 80 gallon tank to do it. So that's the big problem right now. Also, they only have the door open towards the tub. Afterwards, I was looking for options and there are manufacturers that make a U-shaped opening, and it looked like in the picture, it had two closures for the door. That would be much better. Even the way this Safe Step tub works, it would be awkward for a big person to get in. I have a cleaning lady and she asked, "How do you clean behind the door?" You have to get completely in the tub and squat down to clean behind the doorway. So it's just awkward.
They suck. They promised a lot that the tub would do that it doesn't. The installation was great and the techs who installed it were really good. But I paid almost $23,000 for the tub and I should have just gotten a shower chair. It's not very accessible. Also, the door on it, I have to squeeze in. I just had a new hot water tank put in. They had told me my hot water tank was good for the tub. But it can't even get it halfway full without the water going cold. Plus, I have to be in there for two hours to have the tub fill up all the way. By the time it's up my calf, I'm already done washing. The jets are not very strong and they're useless for my back. They just give a bit of bubbles but that's it.
The rep was very informative and personable. He dealt one on one down to a human level, not like a salesperson. He explained how it operated and all the things that it offered. The installation experience was fairly good. There was one portion of the wall that had damage on it but that was the only issue. They told me before the installation that they would have to do some removing of doorway frames and that they really don't do the repairs of whatever plaster gets broken. I'll have to get that fixed. Other than that, the techs put everything back and caulked everything. They swept and mopped the floor. They did a very good job on cleanup.
I'm happy with the tub and the way it functions. I like the microbubbles and my wife and I like the hydro jet and air jets. She has very bad back problems and leg problems. The tub has helped her in easing the pain. My wife is unhappy about the wall but I wanna see what I can do to make her happy.
The service team that came out was great. They told me exactly what was going on, why they were doing it and the way they were doing it. I watched them do the whole thing, and they did good work. Getting in and out of a tub was my main problem, and I like the tub's walk-in feature, because I can just open the door and walk in or out.
Safe Step installed right where my tub was, triangular in the corner. It's a little bit short, though. I can't even stretch my legs out. They had plenty of room. I don't understand why they didn't put a little longer tub in. I'm not dissatisfied with the tub itself in terms of getting what I wanted as far as the health process is concerned. But I am concerned about the size of it. I felt like they didn't come and talk that over with me and see what I thought. I wouldn't recommend it unless people could stand right over them and make sure they do what they said they were gonna do.
Safe Step Walk-in Tubs Company Information
- Social media:
- Company Name:
- Safe Step Walk-In Tub
- Company Type:
- 520 Royal Parkway Suite 100
- Postal Code:
- United States