Safe Step Walk-In Tub Reviews
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About Safe Step Walk-In Tub
Safe Step Walk-In Tub manufactures and sells walk-in tubs, walk-in showers and hybrid walk-in tubs. Each product comes with a lifetime warranty covering manufacturing defects, specific parts and labor. Homeowners can receive a quote outlining the product and installation costs after an in-home consultation. Safe Step has been in business for nearly 20 years, and it serves all 50 U.S. states and Canada.
Visit www.safesteptub.com- Hybrid walk-in tub and shower option
- Financing available
- Lifetime warranty
- Discounts available
- Available nationwide
- Only 10 possible hydro jets
- No specific pricing online
Safe Step Walk-In Tub Reviews
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- 4,976,238 reviews on ConsumerAffairs are verified.
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- 4,976,238 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 22, 2026
Greg was on time and was very pleasant. He was extremely thorough with the repair and checked everything. I would highly recommend Greg to anyone!!!! Thank you again Greg. You are the best!!!! Was wonderful!!!!
Thank you, Lulu, for recognizing Greg's professionalism and knowledge; we truly appreciate your kind words and support!
Reviewed Aug. 21, 2026
This service tech was promptly on time while being polite and professional. He quickly assessed my problem and had it fixed in no time. My shower now works like new and I am happy with his service.
Patricia, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step!
Reviewed Aug. 20, 2026
I was having issues with my tub, so I called Safe Step. They sent Danny to get it working. He is very friendly. He checked every function of the tub. Made sure I understood all the operations and explain how to maintain the tub.
Thank you for your kind words, Donald. We're so glad to hear that you had an excellent experience with Danny and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your tub!
Reviewed Aug. 20, 2026
Great experience. No problems. The visit was timely and the technician was very pleasant.
Gary, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed Aug. 20, 2026
Maxwell, Eli, Lee, and Thomas provided good (to great) service. Each of them was professional, thorough, and considerate. They communicated clearly and… they cleaned up good, too! 🙂 Can’t wait to try it after the caulk sets.
Thank you for your wonderful feedback, Julie! We're delighted to hear that you received prompt service and that Maxwell, Eli, Lee, and Thomas provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Aug. 20, 2026
Aleksey and his team were great and efficient and professional and very cooperative. I got my shower installed and it’s absolutely beautiful. They did a great job and worked tirelessly. Would recommend 100%.
Ryan, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with Aleksey and his team. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your shower!
Reviewed Aug. 19, 2026
The service man was on time and professional. He took the time to identify my problem and explained how he would fix it. Very quickly, he had my shower fixed like new. I am happy with his service.
Thank you for your wonderful feedback, Delores! We're delighted to hear that you received prompt service and that our service team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We are always here if you need anything in the future. Enjoy your walk-in shower!
Reviewed Aug. 19, 2026
Showed up on time and efficiently completed the job. The tech was knowledgeable and professional as he quickly repaired my problem. My shower wand works like new and I am happy with his service.
Thank you, TJ! We're so glad to hear that your repair experience was smooth and efficient! Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Aug. 18, 2026
I called Safe Step walk-in bathtub to have them send out a service technician to repair my walk-in bathtub. They sent me Danny, who was very informative and took care of everything that my tub needed. And I learned things I never knew before. You told me how to clean it and how to use some of the features. You also fixed my door I really love my walkin bathtub. It helps me tremendously with package. I couldn't have gone with a better company. Great customer service.
Jeanette, we're delighted to hear you had a positive and prompt service experience with Danny. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. It’s great that Danny provided helpful tips to keep your Safe Step tub in top shape! Thank you for choosing Safe Step!
Reviewed Aug. 18, 2026
Brian was great at fixing my tub and explaining how to use it and cleaning it!!
Sandra, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that Brian provided such a great experience. Thank you for choosing Safe Step!
Reviewed Aug. 18, 2026
Cody my service guy came back and replaced what all was needed to get my tub back in working order. He inspected everything to make sure there were no hidden issues. Everything was good. Cody did a great job and communicated everything along the way. I recommend him to service anything with the walk in tubs.
Thank you for your wonderful feedback, Jimmy! We're delighted to hear that you received prompt service and that Cody provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Aug. 18, 2026
Cody fixed my tub so now it works even better than it did before. He is very knowledgeable and explains things very well and is a pleasure to work with.
Vicki, thank you for your review! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Aug. 17, 2026
I called Safe Step walk in bathtub to have them come out and work on my Safe Step tub for me. They sent me Danny, which was a great guy and he knew what he was doing. He fixed my door handle for me as well as filled up the tub and make sure everything else was working properly. I would like Danny to come back to my residence and take care of my tub whenever I need service done, I really love my tub. It helps me with. You bath safely. Thank you for sending out Danny today. He was terrific.
Thank you, Cats! We're so glad to hear that your repair experience was smooth and efficient. We're delighted to hear you had a positive and prompt service experience with Danny. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step!
Reviewed Aug. 17, 2026
I was having problems with my Safe Step tub. Safe Step Tubs sent out Danny the service man and he fixed what I needed fixed. He also looked and made sure everything was working on the tub like it should and he let me know how to take care of it. I’m 77 years old and I really love the back jets. It helps me with my sore back. Thank you so much.
Thank you for your wonderful feedback, Royce! We're delighted to hear that you received prompt service and that Danny provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Aug. 15, 2026
Everything was great. Had no issues. I was pleasingly surprised and impressed. I would use again.
Timothy, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step!
Reviewed Aug. 14, 2026
Was great very knowledgeable did a great job!!! Thank you so much, Greg. I appreciate your help!!! Look forward to using the tub again! Appreciate the communication.
Thank you, Lorenzo! We're glad to hear that Greg made a positive impact. Your support means a lot to us!
Reviewed Aug. 14, 2026
Cody was my installer. He was great from start to finish. My install went perfectly. I could not of asked for any better. Very neat. Hard workers. Everything was explained and shown to me on my tub. The process was amazing. I love how my tub looks. Thank you, Safe Step.
Hi Judi, thank you for your review! It's wonderful to hear about your prompt and positive installation experience with Cody. Our work is 100% guaranteed, and we're delighted that it’s reflected in your installation process. We're thrilled to learn of your satisfaction with your walk-in tub, and we hope you continue to enjoy it for years to come.
Reviewed Aug. 14, 2026
David showed me how to release a stuck hose and went over the tutorial with me. Much appreciated.
Lessie, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that David provided such a great experience. Thank you for choosing Safe Step!
Reviewed Aug. 13, 2026
Danny did a great job of helping my mother with her new tub. He was very thorough and gave great instructions. He made sure everything was working correctly and no leaks. He made sure the electrical was hooked up correctly. My mom can’t wait to use it later tonight.
Thank you for the kind words! We're so glad to hear you had a positive experience with Danny and felt comfortable throughout the presentation. Providing helpful, pressure-free information is exactly what we aim for, and it's wonderful to know our team delivered. We're just as excited as you are for the new walk-in tub to be installed! We hope it brings your mom the comfort she deserves.
Reviewed Aug. 13, 2026
Greg did a good job and followed up with parts needed quickly. Seemed to fix what the installers didn't do correctly. Thanks again Greg!
Mark, thank you for taking the time to share your experience with us. We're happy to hear Greg provided you with excellent service and helpful information. Thank you for choosing Safe Step!
Reviewed Aug. 13, 2026
This service tech did a great job while being pleasant and professional. This was a big repair and I took him a few hours to complete his work. He had to pull the tub by himself to make the repairs. He put everything back into place so that you can’t tell that it was moved. I am happy with his service.
Thank you, Wilma! We're so glad to hear that your repair experience was smooth and efficient. We're delighted to hear that you received prompt service from our technician to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Aug. 13, 2026
I called Safe Step walking bathtubs to fix my tub. For me, they sent out Danny, which is the very sweet and kind guy. He took a look at everything on my tempt. To make sure it was working. And fixed, what was wrong with it? I couldn't ask for a better service guy. We absolutely love our safe step walk in bathtub. We couldn't be happier with it. Thank you so much. It really helps with my handicapped kids to bathe them. It was a great investment. And we couldn't have went with a better company. Danny made us feel as if he is family
Sherry, thank you for taking the time to share your experience with us. We're happy to hear Danny provided you with excellent service and helpful information. Thank you for choosing Safe Step!
Reviewed Aug. 13, 2026
We have a Safe Step tub. We’ve had it for a few years with no issues we called 4 Service because of the switch not working proper Danny came to our house. Replace the actuator tested everything. The tub is working great again we appreciate his service. He’s very nice and cordial and the tub like I said is working very good again for my wife thank you very much.
Jeff, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with Danny. Thank you for choosing Safe Step!
Reviewed Aug. 13, 2026
Timeline: 10-5-2016 Safe Step Tub installed. 7-22-2026 Canister explodes during required monthly maintenance. Sending 85 gallons of water into my basement and my floor. For 30 minutes we weren't sure where the water was coming from so we called an emergency plumber. The first representative from Safe Step Tub told me to shut off the emergency valves that are supposed to be under the faucets of the tub. I handed the phone to the plumber who stated there are no emergency valves installed on this tub. I was transferred to the regional supervisor Maddie who said she was going to expedite the insurance claim to their insurance and that they Step Tub was responsible to fix my basement and my bathroom/tub.
After 45 minutes of time to figure out whether or not she was going to have my plumber install the shut-off valves she finally told my plumber to leave but not before I got her to agree to pay the plumber the $250 plus tax for the hour. She then stated that Dave from Safe Step would come to my house and install safety valves. When Dave arrived he acknowledged that it was his crew that installed this tub back in 2016 and couldn't believe his team forgot to install the safety shut-off valves. Mitigation had already been there to do an assessment and wanted to know if the tub could be removed to dry the floor/ ceiling. Dave took out a switchblade and cut the caulk off removing the entire front panel of the tub and exposing the non-gfi outlet. He said he would order parts for the tub and would be back in approximately 2 weeks.
On July 24th I reached out again to Safe Step Tub and I was transferred to Sheema, who identified herself as a manager. I told her that I was not happy with just putting a Band-Aid on my tub and that finding out that there was no GFI to outlet installed nor were there shut off valves installed could have caused me my life. Her email available on request. On July 28th I emailed Sheema to find out the status of the adjuster That was supposed to come to my house from their insurance that was allegedly expedited from the 22nd and then again on the 24th and had not reached out to me. Email available on request. On July 29th I called Sheema's voicemail and receive no response.
On July 31st I called Sheema again. It's time I was able to speak to her. I explained to her how frustrated I was regarding the lack of insurance adjuster to show up in my house within the first 24 to 72 hours that they promised. The lack of response to receipts that I had submitted to her on July 28th. And 0 timeline going forward to fix my house. I asked her what was the response regarding replacing the tub and she stated that Kevin ** the head of risk management had stated no and would be sending me a response. She said the insurance adjuster would be getting in touch with me soon. She also stated there was a known canister issue in the 2016 model that was installed.
On July 31st I received an email from Kevin ** the head of risk management for Safe Step tub that said the parts were in and that they would be installed the following week. I emailed him back and these emails are available upon request. I stated that this was completely unacceptable considering the electrical exposure and God knows what else was wrong with the tub. I asked him to contact me by the end of business day. He sent me a brief email asking to speak with me at 4:00 on August 3rd. I agreed and thought at least I was getting somewhere.
August 3rd I had my phone conference with Kevin ** head of risk management of Safe Step tub. He listened to everything that had transpired since July 22nd and the lack of movement despite the fact that every single person that I've spoken to in Safe Step tub has recognized that they are required to make this right and it is under their insurance and they accept full liability. His response was that what I had stated made him realize that I had lost Trust in Safe Step tub and he wanted to refund me the $10,047 that I paid for the tub in 2016. He stated that he did not want an answer at that point in time that I should think about it. We would talk again on August 10th at the same time. He would also try and figure out what the status of the insurance adjuster was that they use. I thanked him for his honesty at that point.
After my conversation with Kevin ** on August 3rd I reached out to Kohler Walk In Tub which is the equivalent in price range to Safe Step tub. I requested a quote which came back for $25,000. When I Googled how much a Safe Step tub would cost in 2026 it was equivalent to $25,000. The insurance adjuster finally reached out to me from CCSMI Insurance Company. The adjuster's name is Deyonte **. He came to my house on August 8th. He seemed very empathetic to all of the destruction that had occurred in my house. He said to email him the receipts despite the fact that I had already emailed the receipts numerous times to safe Step tub. After my meeting with him I immediately emailed the receipts and waited for a response.
On August 10th I had another meeting with Kevin ** and explain to him that it would cost $25,000 in 2026 to replace the tub that was installed in 2016 with a lifetime warranty. And that while I appreciated him understanding that I had lost Safe Step tub I still required a walk-in tub that would give me my autonomy back. He stated that he was not in the position to make this decision and that he would talk to his higher-ups. We scheduled another phone call meeting for Monday August 17th which is now been canceled due to the email that I received from Mr. ** on August 11th. Email available on request..
On August 11th I also reached back out to the adjuster and requested the status of the receipts and the refund for just the mitigation and the plumber. He gave me a very standard message of whenever his company decides to cover the claim I will get reimbursed if they agree with the amount. This is not what I was told. I have done everything I could possibly do to amicably resolve this situation. Including sending a letter of medical necessity for why I need to bathe on a regular basis to Mr. **. Letter available upon request. I have pictures and videos to substantiate my claim.
Hi Deborah, we are very sorry to hear that you had an issue with your walk-in tub installed in 2016. All claims are being handled in accordance with the express language of their warranty. Regarding timelines, an independent adjuster was retained to inspect the property damage, and we are currently waiting on his report.
Reviewed Aug. 12, 2026
This service technician has worked on our tub several times since it was installed. As always he came and did a fine job on our tub. He said it was a quick fix, he made my dear wife very happy again. The tub is now working like new.
Dean, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that our team member provided such a great experience. Thank you for choosing Safe Step!
Reviewed Aug. 12, 2026
Greg did a great job!!!! He was very thorough and communicated well!! And took care of the problem!!! Thanks again; I appreciate everything you did!!! It works great!! Thanks, and appreciated everything!!
Barbara, we're thrilled to hear you're satisfied with our services and that Greg made a positive impact. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed Aug. 12, 2026
Greg fixed the issue and was very thorough about the repair!!! Thank you, Greg for the awesome job!!! You did great work fixing the leak and it is all better now!!! Greg is great!! God bless!!! Very polite and courteous and was on time and made it all work!!! If I have any issues, I'll let you know, thank you!!!
Crystalla, thank you for taking the time to share your experience with us! We're thrilled to hear that your expectations were not only met but exceeded by the efficient and fast work provided by our team. Thank you for choosing Safe Step!
Reviewed Aug. 12, 2026
We’re on time, did the job quickly and did work quickly. We’re careful not to leave any mess behind. Were very friendly. Explained everything they did and how it worked. Very, very satisfied with everything.
Paul, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Aug. 12, 2026
This service man was very helpful, answering questions I had about the tub. He also took the time to explain what he did to fix the issues with our tub. In a short amount of time he had my tub up and running. I am happy with his service.
Thank you for your wonderful feedback, Kathy! We're delighted to hear that you received prompt service and that he provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We are always here if you need anything in the future. Enjoy your tub!
Reviewed Aug. 12, 2026
Greg was great he was on time!!! He was very pleasant and handled the situation proficiently and I would recommend him to anyone!!! Thanks again Greg. You are great!!! Appreciate your hard work!!!! And wish you success in your future endeavors!!! God Bless.
Thank you, Olive, for recognizing Greg's professionalism and knowledge; we truly appreciate your kind words and support!
Reviewed Aug. 12, 2026
Fantastic service. Greg came on time and inspected the entire tub mechanism. Found them in good working order and proceeded to fix the motor cover from popping out. Great work, good personal service.
Thank you, Sandra! We're so glad to hear that your motor repair experience with Greg was smooth and efficient! Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Aug. 11, 2026
I had to miss my original appointment due to an emergency. This service man was very understanding and rescheduled to my convenience. He quickly assessed my problems and he had them fixed in a small amount of time. Now my tub is back to new and I am happy with his service.
Thank you for your wonderful feedback, Robert! We're delighted to hear that you received prompt service and that our installation team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We are always here if you need anything in the future. Enjoy your tub!
Reviewed Aug. 11, 2026
I couldn’t be happier with Danny service today. He came out to my residence. Fix my drain for me went over how to use it he was functionable very friendly. I would like him to return to my residence whenever I need service. I really love my walk in bathtub I couldn’t be happier.
Thank you so much for your feedback, Renee! We’re glad Danny was able to promptly address your concerns and ensure everything is working properly. If you ever need anything, we’re always here to help!
Reviewed Aug. 11, 2026
I was having trouble with my tub handle and hose, called Safe Step Service Department. They sent Danny who came out right away and was on time. He took care of many concerns and made sure my tub was working as it should.
Sandra, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're glad to hear that Danny made a positive impact. Thank you for choosing Safe Step!
Reviewed Aug. 11, 2026
Cody showed up on time, he diagnosed the problem quickly and will have the new parts ordered and scheduled as soon as they come in. He was very kind and polite and explained all the steps to me. I have had my tub for 8 years and still love it to this day. Thank you Cody and Safe Step for the good service.
Thank you so much for your feedback, Jimmy! We’re glad Cody was able to promptly address your concerns and ensure everything is working properly. Your satisfaction and the enhanced safety, independence, and comfort brought by the Safe Step Walk-In Tub truly delight us. Here's to many years of continued enjoyment!
Reviewed Aug. 11, 2026
Excellent communication and service throughout the project!
We appreciate your review, Roy! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed Aug. 11, 2026
Was very pleased with quick response for repair and Cody was very knowledgeable and super nice and polite. He checked everything out. Found the issue and explained everything very thoroughly. Cody is a pleasure to work with and really took my fear of my tub not working away. Thank you.
Hi Vicki, thank you for your review! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Aug. 11, 2026
This service man arrived when promised and he was professional. He took the time to adjust my door so that I can now easily use it. I have weak hand strength so this was an issue for me. He also spent time going over the use of different tub functions to give me a better understanding of how to use my tub. Much appreciated.
Thank you for your kind words, Darla. We're so glad to hear that you had an excellent experience with our technician and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your tub!
Reviewed Aug. 10, 2026
Cody came to my house in a very timely amount of time. Checked out my tub and ordered the part. And said he will call to install as soon as it comes in. He also checked out the rest of the tub to make all the other electrical parts were working well.
Thank you so much for sharing your experience! We're truly glad to hear that your new tub brings you reassurance and peace of mind as you plan for the future. It's wonderful to know Cody provided such helpful and thoughtful guidance—he’ll be happy to hear your kind words.
Reviewed Aug. 10, 2026
We have had this service man work in our home in the past. He is always on time while being polite and professional. He always explains the problems and how he will fix them. This time it was a simple shower head replacement so his repair didn’t take long. Good service.
Kevin, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step!
Safe Step Walk-In Tub Company Information
- Social media:
- Company Name:
- Safe Step Walk-In Tub
- Company Type:
- Private
- Address:
- 618 Grassmere Park, Ste.16
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37211
- Country:
- United States
- Website:
- www.safesteptub.com
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