Safe Step Walk-In Tub Reviews
- 4,665,314 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
About Safe Step Walk-In Tub
Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a limited lifetime warranty on the tub frame, specific parts and labor. Homeowners can receive a quote outlining the product and installation costs after an in-home consultation. Safe Step also serves Canada.
- Hybrid walk-in tub/shower option
- Financing available
- Limited lifetime warranty
- Discounts available
- Only 10 possible hydro jets
- No pricing online
Safe Step Walk-In Tub Reviews
Filter by Rating
- (2,132)
- (435)
- (204)
- (98)
- (194)
Popular Mentions
- 4,665,314 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,665,314 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 18, 2024
The Safe Step tub has affected me greatly. It's very comfortable. I only use the whirlpool part of it once a week. I have arthritis and a pain in my left ankle and usually, by the end of the day, I can't stand. I feel very relaxed when I use the tub. My boyfriend paid for the tub. He knew I was wanting the Safe Step tub where I could sit down and shower in. So, we pursued that. The sales rep was very nice. I really liked him. He was familiar with our neighborhood. On the installation day, I did have a lot of nicks taken out of my door frames and there were some repairs to be made as the tub was installed. It went just fine. First, there were two people. One of them called his brother, and he helped him finish up. The workmanship is acceptable. The tub’s working fine.
Patricia, thank you for sharing your experience! We're glad to hear that your Safe Step tub has been a great help in providing comfort and relief, especially for your arthritis. It’s wonderful that your boyfriend supported you in getting the tub, and that you're enjoying the ability to sit and shower comfortably. We appreciate your kind words about our sales rep and the tub's performance. We apologize for the nicks on your door frames during installation and any repairs that were needed, but we’re happy to know everything was resolved and the tub is working well. If you need anything further, don’t hesitate to reach out!
Reviewed Sept. 18, 2024
The installation was great. The two gentlemen that came out were wonderful and they accomplished it in a day. Then the electrician came out and wired the Safe Step tub. We were supposed to have an inspection two days later. So the following day, I got in the tub, and it did not work. I had no hot water, and it would not run. So I got out of it. My husband called the gentleman that installed it the day before and told him what happened. But the electrician did not come back out for two days. When he came back out, I still couldn't use the tub because of the inspection. The inspectors still had to come out.
We only had two inspectors, and they came on two different days. It was Labor Day weekend. So that meant I had gone a week without being able to use the tub. A week later after the electrician came back out, the inspectors came out. I've been so frustrated over the whole thing that I just have not had the desire to get in the tub. The electrician could not speak English. My husband called the company several times, trying to get things straightened out and it took them forever. I have been very, very frustrated and very disappointed that we paid $23,000 for a tub, and I still have not used it. But I would recommend the installers and the lady that sold it to us.
Mrs Young, thank you for sharing your experience with us. We’re glad to hear that the installation team did a great job, but we sincerely apologize for the delays and frustrations you faced afterward. It’s unfortunate that the inspection process and the issues with the hot water kept you from enjoying your tub, especially over the holiday weekend. We completely understand your frustration, and we’re sorry for the inconvenience this has caused. If there’s anything we can do to make things right or help you feel more comfortable using the tub, please don’t hesitate to reach out. We're here to assist you.
Reviewed Sept. 18, 2024
I liked the way Safe Step advertised their stuff. The sales rep was also very nice. The installers were good too. We tried to stay out of our way and let them do whatever they had to do. My husband's favorite feature is the jets.
Martin, thank you so much for sharing your experience! We're happy to hear that you had a positive interaction with our sales rep and installation team. It's great to know that your husband is enjoying the jets—it's definitely one of the best features for relaxation! If you ever have any questions or need further assistance, don’t hesitate to reach out. Enjoy your new tub!
Reviewed Sept. 18, 2024
I've had some issues with the Safe Step tub and they gotta get those issues straightened out. I have a jet that keeps popping off. On Saturday night, it popped off again. I called to get it fixed. I've had bad experiences with my first step-in tub and one incident was when that first pop off on the jet made such a racket. It scared me. But this time, it didn't so I'm getting more used to it and the controls on it.
Reviewed Sept. 18, 2024
The sales rep was good and the installation was wonderful. I got into the tub a couple of times and it's great. It's what I thought it was.
Kathy, thank you for your feedback! We’re delighted to hear that you had a positive experience with both the sales process and installation. It’s great to know that the tub meets your expectations and that you're enjoying it. If you have any questions or need further assistance in the future, don’t hesitate to reach out!
Reviewed Sept. 18, 2024
I like that the Safe Step tub has more features. The sales rep tried to demonstrate but when someone demonstrates something, it's not the same as you doing it yourself. They told me they'd come back and I need them to come back and demonstrate for me to be confident.
Walston, thank you for your feedback! We’re glad you appreciate the features of your Safe Step tub. We understand that seeing a demonstration in person can make a big difference. Please get in touch with our customer service team at 1-800-989-5101 or service@safesteptub.com, so we can arrange for a representative to return and provide the hands-on demonstration you need to feel fully confident.
Reviewed Sept. 18, 2024
I like the product that Safe Step offered and their sales rep was very good. During the installation, their team had a little issue with a couple of leaks but they were okay. The price was a bit surprising as it was a bit much, but it is what it is.
George, thank you for sharing your experience with us! We're happy to hear that you’re enjoying your Safe Step tub and that the sales rep was helpful. We apologize for the minor issues during installation but are glad the team was able to address them. We understand that the price can be surprising, and we appreciate your understanding. If you ever have any questions or need further assistance, please feel free to reach out. We're here to help!
Reviewed Sept. 18, 2024
The salesman was great, but the installation was a different story. Safe Step advertises to do same day installation, but it took us over three months to get the walk-in tub installed. They did a great job once they got here, but the scheduling was a problem and them coming. It took a day to get things wired up, so the inspector could inspect it. Once they got it wired up, it took the inspector for a whole county about a week to come. This was after the two to three months, then it took another week and a half for them to come and install the walk-in tub. Overall, the tub is really nice. The music that I can play in it and the overhead shower are wonderful. I like the tub so much. It's just the process going through installation wasn't pleasant for us.
Matthew, thank you for sharing your experience with us. We're thrilled to hear that you love your Safe Step walk-in tub and are enjoying features like the music and overhead shower. However, we sincerely apologize for the delays and scheduling challenges you faced during the installation process. We understand how frustrating that must have been, and it’s not the seamless experience we strive for.
Your feedback is important, and we’ll make sure to address the scheduling concerns to improve the process moving forward. If you ever need further assistance, don’t hesitate to reach out. We appreciate your patience and are glad the tub is now bringing you comfort and enjoyment!
Reviewed Sept. 18, 2024
I really like the shower unit part of the walk-in tub and the fact that it's a soaking small tub versus all the others. I like the size of it, and I love the two shower heads (the rain shower and the handheld). The biggest reason I got a Safe Step walk-in tub was I really wanted to originally get a walk-in shower with a half wall, but it wasn't happening. On the other hand, this happened very easily, so I went with it.
There's only one thing I'm very unhappy with, which is the seal and caulking that the installers used. Even though they said, "You have to give it time to dry," it's a sticky thing so everything wants to stick to it. It's already beginning to yellow as well, and considering how much caulking they do on that, it's nasty. Other than that, I like the walk-in tub. I'm not a bath person, but I like the fact that when I have those moments I wanna take a soaking bath, it's a nice soaking bath.
Carol, thank you for your detailed feedback! We're glad to hear that you're enjoying the shower unit and the features of your Safe Step walk-in tub, especially the soaking bath and dual shower heads. It’s great that the tub has provided a solution that works for you, even though your original plan was for a walk-in shower.
We're sorry to hear about the issue with the seal and caulking. That’s certainly not the experience we aim for, and we appreciate you bringing it to our attention. If the caulking continues to be an issue, please don't hesitate to reach out to our customer service team, and we'd be happy to assist in finding a solution. We want you to continue enjoying your tub to the fullest!
Reviewed Sept. 18, 2024
Safe Step has been wonderful. Because of my age and being unable to get into my own tub and get out of it without falling, I thought a walk-in tub was a safer way of doing it. I decided to look into it and save my money to be able to afford it, which took me a while. Other than that, the sales rep was very good. He really showed me everything, including all the questions that I had, what I wanted and how the tub was made. He really sold me. This is exactly what I wanted, so I waited for it.
The installers were very good. They came at 8:30 and they were out before 3:00. My bathroom is small, and I don't know how they did their work with four men doing it all, but it was very good. There was no noise too. I never knew that they were in the house. Plus, I did not realize it, but those who came in and serviced me were local, and that was even better. I was happy about that.
It took me a while to get used to the features without having to call anybody to help me get out, but I am satisfied, very relaxed in using the walk-in tub, and very happy with it now. I thought it was gonna be a lot of water, but it isn't. If I just wanna take a shower, wash my head without soaping, I can do that too all in one. That was a good thing.
Kathy, thank you for sharing your wonderful experience with Safe Step! We're so happy to hear that the walk-in tub has provided you with the safety and comfort you were looking for. It's great that the sales rep was able to thoroughly answer all your questions and help you find the perfect fit for your needs. We’re also glad to hear the installation process went smoothly and that the local team took such good care of everything.
It’s amazing to know that you’re now enjoying the tub and have found it easy to use, whether for a relaxing bath or a quick shower. If you ever have any questions or need further assistance, don’t hesitate to reach out!
Reviewed Sept. 18, 2024
We just got the walk-in tub, and the installers were excellent. It's a nice tub, but it's expensive and the nozzle for the jets came loose. Every time we turn the jets on, the nozzle goes flying across the tub, and I keep putting them back in. When I snap them back in, I think, "Well, that'll do it," but next time I turn it on, it goes flying again. Safe Step didn't wanna come and fix it. The lady wanted my wife to go in there and do things, but my wife was in no mood to hear that. She has a broken neck and a shattered knee. She argued with Safe Step and said, "Just send somebody out. We put 20 some thousand dollars on the tub." They're coming today to fix it.
David, thank you for sharing your experience. We're glad to hear that the installation went smoothly and that you're enjoying the tub overall. However, we sincerely apologize for the issue with the jet nozzle and the frustration you experienced with getting it resolved. We understand the importance of having everything work perfectly, especially given the investment you made. We're pleased to hear that our team is coming out today to fix it, and we hope it will be resolved quickly. If you need anything further, please don’t hesitate to reach out.
Reviewed Sept. 18, 2024
I first saw Safe Step on a commercial and decided to get it because I had already looked at a couple other places and didn't like them. I preferred the way the Safe Step tub was designed and I liked the fact that they were able to do all my financing for me. I didn't have to find my own financing, and the sales rep was good and thorough. He answered all the questions we had.
The installers did all the work in one day. There were four guys that came out and each one did something different. One did electrical, one did the plumbing underneath the house, and one did the caulking and all the other stuff that needed to be done. The last one was the supervisor over them. The install was about six hours total, and while I couldn't get underneath the house to see what they did under there, what I could see looked good.
Safe Step made it easier to get my mother-in-law in a tub. I've used the walk-in tub a little as well, and I like that it has the airflow, the water flow, and the microbubbles. We got all the features that were offered with the tub. Personally, I have not used the Bluetooth, but I know that my daughter and my husband have. There were two options that came with the tub that I didn't really care about, and if I had to change anything at all, it would be to have an a la carte feature. Safe Step has basic, medium, and high-end, so people can't just pick and choose which features they want. Another thing is they would have to restructure the whole tub, but if someone's on the heavy side, when they step in, the door has to be open towards the inside of the tub, but that makes it harder for them to get the door shut after that person.
Amy, thank you for sharing your experience! We're thrilled to hear that Safe Step stood out to you and that the financing process was smooth and convenient. It's great to know that the sales rep was thorough and answered all your questions. We're also glad that the installation went smoothly with the team working efficiently and completing everything in a day. If you ever have any more questions or need assistance, feel free to reach out. Enjoy your new tub!
Reviewed Sept. 18, 2024
I like the way the Safe Step tub look and the cutout on the door. The price was a little high, but their sales rep and installers were great. I like the handheld shower and I really enjoy the walk-in tub.
Keith, thank you for sharing your experience! We're glad to hear that you're enjoying the look and functionality of your Safe Step tub, especially the handheld shower and walk-in feature. We understand that the price can be a bit of a surprise, but it's wonderful to know the sales rep and installers made the process smooth for you. If you ever need anything or have more feedback, don’t hesitate to reach out!
Reviewed Sept. 17, 2024
I've seen Safe Step on television and I chose to get it because it would make it easier for my sister when she comes to visit and I also have good use out of it myself with my arthritis and stuff. Todd, the salesman, was very informative and friendly. He explained everything that was gonna happen from the very start to the very finish and he was spot on. The two guys who came to do the installation were very clean about the job, efficient, and it did not take long at all. They even explained to me the workings of the tub itself, too. I love the tub. The jets are a very big plus on there because of my arthritis. It's very relaxing and I love the heated seat. My granddaughter even used it when she came up from college and she said it was the best bath she's ever had.
Celine, thank you for sharing your experience! We're thrilled to hear that Todd provided such excellent service and that the installation team was efficient and thorough. It's wonderful that both you and your family are enjoying the benefits of the Safe Step tub, especially the jets and heated seat helping with your arthritis. We're so glad it's making things easier for you and your sister. If you ever need anything, don't hesitate to reach out. We’re here to help!
Reviewed Sept. 17, 2024
Everything works. They showed my husband how to work everything and they filled it up and made sure it didn't leak and everything worked before they left. I wish they had a six-foot long tub, though, because I'm six-foot tall. I've enjoyed it but it's cramped for me. Also, I don't know how I'm gonna ever take a shower in it, because there's nothing around it to keep the water in the tub instead of all over the bathroom. I don't understand how that works.
Sue, thank you for sharing your feedback. We're happy to hear that everything was set up properly and that you're enjoying the tub. We understand that finding the right fit is important, especially with your height, and we appreciate your suggestion about a longer tub. As for showering, we recommend reaching out to our team to discuss potential solutions, like adding a shower curtain or splash guard to help keep the water contained. If you have any other concerns or questions, feel free to contact us—we're here to help!
Reviewed Sept. 17, 2024
We made an appointment with Safe Step, the man came and we bought a walk-in tub. We got the one with the micro and I like that. The installation team was very polite and cleaned up. I was well pleased with Safe Step though I didn’t think the price was gonna be that high. But you gotta do what you gotta do.
Perechinsky, thank you for your feedback! We’re glad to hear that you’re pleased with your Safe Step walk-in tub and that the installation team was polite and thorough. We understand that the price can be a significant factor, and we appreciate your understanding. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to support you and ensure you continue to enjoy your Safe Step tub!
Reviewed Sept. 17, 2024
I was looking for a walk-in tub for my daughter who is handicapped and I went with Safe Step's tub. The sales rep didn't oversell anything. He was just trying to help us out. The installation was simple. I have a lot of space to work around in my house so it was easy for the installers to get it done in less than five hours. Structurally, the quality is good. Everything is put together correctly. It's just I didn't know if there were any other color options or any kind of styles that could go with the plastic piece that’s all around the tub, which was just straight white. The walk-in tub makes things a little simpler to get my daughter in and out of it, other than lifting her over the big bathtub and then not having a seat in the bathtub. So, the seat helps. Right now, we kinda toss her and help her walk into it. But when she gets older, we'll need to have that so she can walk into it. Because we're not gonna be able to pick her up and put her in.
Aaron, thank you for sharing your experience with us! We're glad to hear that the sales rep was helpful and that the installation went smoothly. It’s great to know that the Safe Step tub is making it easier for your daughter to bathe comfortably. We appreciate your feedback on the color options and style. We’ll pass this along to our team as we’re always looking for ways to improve and offer more choices. If you have any questions or need further assistance in the future, please feel free to reach out.
Reviewed Sept. 17, 2024
The sales visit was great and the only thing that surprised me was the actual cost because there's no way you can know until they come and talk to you. I was not expecting it to be that much and if I hadn't just sold my other house, I would not have been able to afford the tub. The installation was a breeze. The installers were very good and explained everything to me after they finished. It all went very well. I love the Safe Step tub. I have bad knees and when I get in there, the water gives me buoyancy and my legs don’t hurt. I get out and they start hurting again but it has been very helpful. The tub takes less than three minutes to drain and I love that. There are features on it that I don’t use like Bluetooth, but I’m glad I have it.
Nancy, thank you for sharing your experience! We're thrilled to hear that the sales visit went well and that you're loving the benefits of your Safe Step tub, especially how it helps with your knee pain. We understand the cost can be surprising, but we're happy it's proving to be a valuable investment for your comfort. It's great to know the installation process was smooth and the team provided clear explanations. Even if some features like Bluetooth aren't in use, we're glad you have them available. If you ever need anything, feel free to reach out!
Reviewed Sept. 17, 2024
The sales visit was good and the installation was very well done. The quality of the Safe Step walk-in tub is exemplary. I like it except for the seat. I wish it had more of an indentation so you didn't feel like you were sliding forward. But I enjoy the jets. They're pretty neat.
Jill, thank you for your feedback! We're glad to hear you had a positive experience with the sales and installation process and that you're enjoying the jets. We appreciate your suggestion about the seat and will certainly pass it along. If you ever need assistance or have any other thoughts, feel free to reach out. We're here to help ensure you're completely satisfied with your tub!
Reviewed Sept. 17, 2024
The installers of our Safe Step did a nice job. They put it in the same day. I was also satisfied with the sales rep from the start. It was made in Tennessee and I was glad it wasn't made in China. I’ve thoroughly enjoyed it. It's been very nice.
Gail, thank you for your kind words! We're thrilled to hear that you're enjoying your Safe Step tub and that the installation process went smoothly. It's great to know you appreciated the quality and that it was made in Tennessee. If you ever need anything, feel free to reach out. We're here to ensure your continued satisfaction!
Reviewed Sept. 17, 2024
The Safe Step tub works well. It's really nice. I enjoy it, ‘cause I have leg issues and I'm retired military. It's one of the best investments I ever made. I already had my bathroom done. All my walls were tiled and the installers came in and put it, added that right to it. It's beautiful. Everybody loves it. I also love the way all the jets shoot all over your legs and your back. It's perfect. However, the little pill, the thing you're supposed to put the smell-good stuff in won't open, so I can't put anything in there.
Earl, thank you for sharing your experience! We're so glad to hear that your Safe Step tub has been a great investment for you, especially with your leg issues and military background. It's wonderful to know you're enjoying the jets and how beautifully it fits into your bathroom. Regarding the little compartment for the aromatherapy feature, we apologize for the inconvenience. Please reach out to our customer service team at at 1-800-989-5101 or service@safesteptub.com, and we’ll be happy to assist you in resolving that issue. We're thrilled that the tub has been such a hit with everyone!
Reviewed Sept. 17, 2024
The Safe Step rep was very polite and helpful as far as explaining everything. The fellows who installed it were great too. The quality of the tub is very good. I was worried about them ripping out the shower that I had, because the house is only a year and a half old. But they did a good job and everything was cleaned up and right when they left. I like the tub. I get in it and I can sit down and take a bath, and I don't have to worry about falling. It's comfortable and I can take a relaxing bath again.
Mary, thank you so much for your thoughtful review! We're happy to hear that your experience with our team, from the sales rep to the installers, was positive and that you felt comfortable throughout the process, especially with such a new home. It's great to know you're enjoying the tub and that it provides the comfort and safety you were looking for. If you ever need assistance in the future, feel free to reach out
Reviewed Sept. 17, 2024
We were looking for a tub and I have a friend that has Safe Step. The sales rep of Safe Step was through and he explained everything. The installation was fine. They put a wall behind the tub part and they did that because my husband said he thought it was best to have that wall put in. The features of the tub are nice.
Maia,thank you for sharing your experience! We're so glad to hear that the sales rep provided thorough information and that the installation went smoothly, especially with the addition of the wall behind the tub based on your husband's suggestion. It's wonderful to know you're enjoying the features of your new Safe Step tub. If you ever need anything or have any further feedback, feel free to reach out!
Reviewed Sept. 17, 2024
My sales experience with Safe Step was good. The rep was helpful, pleasant and polite. The installers were super. They were on time and polite. They cleaned up after themselves. My son's blind and he loves it, especially that he can listen to music. Maybe they can add braille to their buttons. Other than that, everything else is spot on. It's very comfortable and easy to get him in.
Katrina, thank you so much for your feedback! We’re thrilled to hear that your sales and installation experience went smoothly, and we love knowing your son is enjoying the tub, especially with the music feature! Your suggestion about adding braille to the buttons is incredibly thoughtful, and we’ll certainly pass it along to our team for consideration. It’s wonderful to hear that the tub is making things more comfortable and accessible for him. If you ever have any further suggestions or need assistance, don’t hesitate to reach out.
Reviewed Sept. 17, 2024
The sales visit of the Safe Step rep was fine. It was the installation that I was not pleased with. My fixtures are different colors. I had a tub from them before and I had all silver. This one, I have white and bronze. I don't understand why it's of a different color fixture and I want the same color. They also took down my molding. I asked them to let me see the tub before they started to install it. They removed my molding. Now, I have to get somebody to put it back up. They scratched my door and they got fingerprints all over my wall. I called and I sent pictures. I spoke with Kiara. She was supposed to have someone call me back. But I haven't heard from anybody. And that's been about a month and a half or so. But I love the tub because I've had two knee replacements and I can't get in a regular tub, that's why I needed the walk-in tub.
Linda, thank you for sharing your feedback. While we’re glad to hear that you love your Safe Step tub, we sincerely apologize for the issues you encountered during installation. The mismatched fixtures, removal of molding, and damage to your door and wall are certainly not up to our standards, and we regret that you've had to deal with these inconveniences. We understand how frustrating it is not to have received a follow-up. We'll make sure that your concerns are addressed promptly and someone will be reaching out to you shortly to resolve this situation. Thank you for your patience.
Reviewed Sept. 17, 2024
The sales visit was real nice. The salesman was good. They did a good job during the installation as well. I love everything about the tub. I like the jets. I also like that when I take a bath in the tub, water comes all the way up around my chest.
Teresa,thank you so much for your kind words! We're thrilled to hear that your experience, from the sales visit to installation, was a positive one. It’s wonderful to know that you’re enjoying all the features, especially the jets and the full water coverage during your baths. If you ever need anything, we're here to help. Enjoy your Safe Step tub!
Reviewed Sept. 12, 2024
Enjoy tub somewhat. Installer very personable. The product, I feel, has a defect that was not disclosed at time of purchase. Water drips from top front of tub to the side of the tub then unto the floor via a groove which connects the back of the tub to the front of the tub. Had to use a small towel at edge of tub to prevent water from dripping to the floor. Installer said it’s a common problem and that we could fix it ourselves with a water retaining dam strip. If that is the solution, and they were aware of the common issue, then the tub should have come with such a feature to prevent water from dripping outside. Or, at the least, warn consumers so they can be prepared to fix the problem and how to fix it.
Mary, thank you for sharing your feedback. We're glad to hear that you’ve found some enjoyment with your tub and that the installer was personable. We deeply regret the frustration caused by the water dripping issue and understand how this could affect your overall experience. We appreciate your suggestion regarding the water retaining dam strip, and we'll share your comments with our product team to address the concern for future customers. We value your input and are here if you need further assistance.
Reviewed July 9, 2024
I made an appointment two weeks in advance for someone to come and measure for an installation of a Safe step system. I was told there was no problem coming to Westchester County in New York. I took off from work so I could make the appointment. 36 hours before the appointment Safe Step called and said they had to cancel the appointment because they can't service Westchester County because of the laws there. Waste of time and a day off.
Paul, we apologize for the inconvenience and frustration you experienced. Your time is valuable, and we regret that we had to cancel your appointment. Please contact our customer service team at service@safesteptub.com so we can address this issue and assist you further. Thank you for bringing this to our attention.
Reviewed May 25, 2024
Updated on 06/10/2024: It has been 3 weeks since the door was delivered here. It still isn't installed. The installer called my mother the night before his appointment to install and convinced her to wait until a curtain rod was delivered so he could install them both at the same time. My mother, not wanting to impose, agreed. I talked to customer service again. They didn't have anything that they could see about a curtain rod order. The thing is, with the door replaced, she could have used the tub.
Original review: As of this writing, this company has a rating of only 3.5 stars. That should be enough to send you looking somewhere else. My mother contacted Safe Step Walk-In Tub in February. They removed a walk-in shower and installed the tub on March 5th. It was a nice model and the installed price was over $30,000. One of the selling points for her was the "no-strength locking handle". Since the day it was installed, my mother has not been able to close the door by herself.
I've looked at it and it is obvious that the parts aren't aligned in a way that the latch can smoothly move over the door striker to close it. So, other than a couple of attempts the first week, it has gone unused, and my mother has had to use a shower in a tub. Stepping into the tub is a hazard for her. She falls regularly. She and I have been calling to remedy this situation for two months now. A few weeks ago, two people (a salesman, and an installer, I believe) showed up and looked at it.
They said the door was warped and ordered another one. They said they would return and install it when it arrived. It was delivered to her house two weeks ago. I happened to call their customer support line again that day. The customer support person on the other end of the line said she could see the tracking information and knew that it would be delivered that day and be available for installation. The installer never returned.
I called again last week since no one has come to install the door and was told that a customer service manager would be called immediately (not the first time I'd been given that answer). Still nothing. I called again just now. Someone with an off-shore accent answered the phone and took my contact information. I'm sure I'll have to call again after this Memorial Day weekend.
There seems to be a pattern here of the company responding to all low reviews, apologizing and giving customer service contact info. I expect this review will receive one also! At my mother's age health situation, three months could be a significant portion of her remaining life. Is a year's worth of independent bathing worth $30,000, or six month, or three months? Calling once per week hasn't gotten us anywhere. I feel the next step is to sue.
Dwight, we're truly sorry to hear about the challenges your mother has faced with the Safe Step Walk-In Tub installation. This certainly isn't the experience we strive to provide for our customers, especially when it comes to ensuring safety and convenience. Your feedback is invaluable, and we deeply apologize for the inconvenience and frustration this situation has caused.
Please know that we take your concerns seriously, and we are committed to resolving this issue promptly. We will escalate your case to our customer service team immediately to ensure that the door installation is completed as soon as possible. Additionally, we'll work to improve our communication processes to prevent similar situations in the future.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to address it. If you have any further questions or concerns, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com.
Reviewed May 9, 2024
The sales rep was excellent. The installation was excellent as well. Everybody was very polite, knowledgeable and helpful. The tub is proving to be of great assistance. It is a little pricey for most people's price range. But I have a 90-year-old mother who could not get in and out of the bathtub anymore. I'm also having issues myself. So it was a wonderful solution for us.
Cynthia, we're thrilled to hear that you are enjoying your Safe Step Walk-In Tub and that our team provided excellent service throughout the process! Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working well for both you and your mother. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed May 9, 2024
I like Safe Step. I'm satisfied. The lady who made the presentation was very good. She didn't try to pressure me into any kind of sales. She just went over everything, so I understood. But I'm not using the tub as much. It takes a lot of water to fill up. It takes close to 60 gallons of water to get above those things that does the exercising. When you get it above those things, it splashes a lot of water up which goes on the side. I was told that the temperature doesn't go above 102. Sometimes the water gets cool before it fills up to where the level where they told me where you got to get it above those bubbles. But other than that, the tub is wonderful. I got discounts at the time they were putting it in.
The first time that the installation team came out, we couldn't find the turnoff valve. I went out there and started cutting my grass, and the turnoff valve was something I've been seeing all the time and couldn't find it. So, the installation gentleman had to come back. But he was very good. They showed and talked to me before they put the tub in and told me what the situation was. After everything was in, he went over everything. But that was a lot of information they’d given to a person who's in his 80s. I had to use the manuals he gave me because I had forgotten when he left out of here how to even turn the main switch off. But the setup was beautiful. I couldn't be more pleased with that.
George,we're delighted to hear that you're satisfied with your Safe Step tub! Our goal is to provide informative presentations without any pressure to buy, so we're glad that you found the experience helpful. We understand your concern about water usage and temperature, and we appreciate your feedback. We'll certainly take your comments into consideration as we continue to improve our products. It's great to hear that our installation team was able to address any issues promptly and effectively. Your safety and satisfaction are our top priorities, and we're thrilled that you're pleased with the setup of your tub. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Reviewed May 9, 2024
The reps were friendly, personable, and had lots of information, explaining all of the features of this tub. The installation went very well. The crew came in the morning and did the work in about six hours. They tidied up behind themselves. It was good service. I like the seating of the tub. I feel safe. I feel more refreshed. The price was a little inflated, but it was affordable for my budget.
Sadie, we're thrilled to hear about your positive experience with Safe Step! Our team works hard to provide informative and friendly service, and we're glad to know that our representatives met your expectations. It's great to hear that the installation process went smoothly and that you're enjoying the features of your new tub. Your safety and comfort are our top priorities, so we're delighted that you feel secure and refreshed. We understand that affordability is important, and we strive to offer competitive pricing while maintaining the quality of our products and services. Thank you for choosing Safe Step! If you ever need assistance or have any questions, feel free to reach out.
Reviewed May 9, 2024
Safe Step is a good investment. It's an investment on your health. I would highly recommend it. It is expensive but worth it. The salesman came out and we talked about it. He described everything and how it would be put in, and everything went as he said. The installers came in, and immediately started. There were two of them and both of them stayed busy until it was installed. We stayed out of their way, let them do their job, and afterwards, they sat down and showed us how everything worked. It was a good process. Since the installation, my legs don't hurt as bad. It seems like it helps a lot in my walking. I like the water jets. I like the lifetime warranty, too.
James, we're delighted to hear about your positive experience with Safe Step! Investing in your health and well-being is essential, and we're thrilled that our tub has made a difference for you. Our team is dedicated to providing excellent service from start to finish, and we're glad that everything went smoothly with the sales and installation process. It's wonderful to know that you're experiencing relief and enjoying the benefits of your new tub. If you ever need assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Safe Step!
Reviewed May 9, 2024
I like that the Safe Step products re US-made. Their sales rep was all right. He didn't hide anything. We got the top of the line. I had one problem with the piece of equipment on it, and they told me I could adjust it without having to send in for a new part. All I had to do is unplug the system and plug it back in and everything will work. Overall, Safe Step is a very good company to work with.
Ferguson, we're delighted to hear about your positive experience with Safe Step and our products. Thank you for highlighting our commitment to transparency and customer satisfaction. Your feedback is invaluable to us, and we're pleased to know that our team provided prompt and effective assistance when needed. If you ever have any further questions or require support, please don't hesitate to reach out. We're here to ensure your continued satisfaction and comfort.
Reviewed May 9, 2024
I am happy with Safe Step. Their rep was very nice and very informative. The installers were great. I like the nice, relaxing baths with my new tub. I use the micro.
Shanda, we're thrilled to hear that you're enjoying your Safe Step experience! Thank you for your kind words about our representative and installers. It's wonderful to know that you're finding relaxation and comfort with your new tub. If you ever need assistance or have any questions, please feel free to reach out. We're here to ensure your continued satisfaction and enjoyment of our products.
Reviewed May 9, 2024
The Safe Step rep was a nice man. He did a good job. The installation of our tub was good, too. There were a few messy sessions, but that's what working in that kind of work does.
Johnny, we're pleased to hear that you had a positive experience with our representative and installation team at Safe Step. Thank you for your understanding regarding any messiness during the installation process. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Reviewed May 9, 2024
The sales rep with Safe Step was very personable. We never had an experience of trying to buy a walk-in tub and she tried to explain and answer as many questions as we had. They said, "It would be a good idea to make sure that you can step into the tub and out of it," because it wasn't down to the floor. My husband tried it and it seemed that it was gonna work, so we let them install it.
These are supposed to be installers that are very professional. But the side panel of my wall was totally obliviated. They kept telling me they don't repaint. I said, “This isn't repainting. Your installer put plaster of paris on my panel," and it was quite easy to detect that considering the paint that I used everywhere in the house was a light beige color. They cut a piece off the trim, and for whatever reason, they were having trouble getting everything where it needed to be on that side of the tub, and they just left it. I am very upset. The sales rep called to see if we would talk to a potential client who wanted to know about the product and also about the installation. We didn't return the call because it was gonna be a totally negative one. My husband had to save for this tub. He used bonus money and everything he could to get it for me. But the product is, at least, doing its job for me and my husband who has hip and back issues.
Arlene, we appreciate your feedback and apologize for the inconvenience you experienced during the installation process. It's disappointing to hear about the issues with the side panel of your wall and the challenges with the trim. We'll make sure to address these concerns with our installation team to prevent similar issues in the future. Your satisfaction is important to us, and we're glad to hear that the tub is serving its purpose for you and your husband. If there's anything else we can do to assist you, please don't hesitate to reach out.
Reviewed May 9, 2024
There were two guys who installed the tub. One of them, Terry, spent a lot of his time out here at the table. I said, "I gotta go to the bank to get a check to finish paying it off." He said, "No. You're paying it off in installments.” He got up twice and went out to smoke. He didn't see any need to close the storm door and was blowing smoke right back in the house. My husband and I have cancer and we don't smoke.
When we went in to the bathroom after they left, we couldn't close the bathroom door. It wouldn't go anywhere as near but it worked before they got here. I had to pay $100 to get the door fixed. I also found these two dark pieces by the door. The rep, Jennifer, came out and told me it looked like Velcro. I told her that has gotta be fixed and I'm not paying that much money for that kind of thing. She told me to call Terry and tell him he needed to come back. But Terry was very rude. He said he was already in Memphis and was not coming back that night. He didn't come the day after but sent the other guy.
I have two sinks in the bathroom and the one on the right-hand side, whatever chemical was on those rags ate through the enamel of the sink. I called Jennifer about it and she came back. Her husband also came, took pictures and sent them to Terry. Terry called four weeks ago and said, "I got the pictures. I don't know what we can do about that thing. Can I send you 400 and you can learn to live with it?" I said, "You make it 500 and I'll learn to live with it." But I've been waiting for it for four weeks.
If I had to do it all over again, I would not get a Safe Step tub. The draining is fine but you freeze to death waiting for the water to fill up. But once it fills up, the heater keeps the water warm. The shower curtain is way too tight though. My husband refuses to use it. It also comes straight across but the water goes up on the front of the tub and down onto the floor. If they could make something to bring it back in front, that would stop a lot of mess.
Dorothy, we sincerely apologize for the inconvenience you encountered during the installation process. It's regrettable that Terry's conduct did not meet our expected level of professionalism, and we extend our apologies for any discomfort caused. Your concerns regarding the door, sink, and shower curtain are duly noted, and we are dedicated to resolving them promptly. Rest assured, our team will address these matters with urgency to ensure your complete satisfaction. Thank you for bringing these issues to our attention; we are committed to rectifying them and delivering the high-quality service you deserve.
Reviewed May 9, 2024
I like being able to sit down in the tub. There's not enough hot water though.
Lary, we're glad to hear that you're enjoying the comfort of sitting in your tub! Regarding the hot water, we recommend checking your water heater settings to ensure it's providing enough hot water for your needs. If you continue to experience issues, please reach out to our customer support team, and we'll be happy to assist you further. We want to ensure you have the best bathing experience possible. Thank you for choosing Safe Step!
Reviewed May 9, 2024
Jimmy, the sales rep with Safe Step, is very good at what he does. I love the tub. I like the bubbles and jets. It's a good product. I have nothing negative about it except the drainage which is giving me problems. But that's normal wear and tear and they come and fix it.
Urquhart, we're delighted to hear that you're enjoying your Safe Step tub and that Jimmy provided you with a positive experience! Our team strives to deliver high-quality products and excellent service, and we're glad to hear that you're satisfied overall. If you ever encounter any issues, including with the drainage, please don't hesitate to reach out to us. We're here to help and ensure that you continue to enjoy your Safe Step tub to the fullest. Thank you for choosing Safe Step!
Reviewed May 9, 2024
The Safe Step rep was a nice guy and he knew what he was talking about. The installers were also very nice young men. They got it done in a good manner of a time. They had to come back 'cause they had to do a water test. We've had it for two weeks now and it's good quality. I also love all the jets.
Carolyn, we're thrilled to hear that you had such a positive experience with Safe Step! Our team works hard to ensure that our representatives are knowledgeable and our installers are professional and efficient. It's great to know that you're enjoying the quality of our product and the features like the jets. Thank you for choosing Safe Step, and please don't hesitate to reach out if you have any further questions or need assistance in the future!
Reviewed May 9, 2024
They did a very thorough presentation. It was very professionally done. The salesman knew what he was talking about and he presented it in a very clear and understandable way. Everything was fine during the installation and it was all done efficiently. I like the shower and it works great.
Robert, we're delighted to hear that you had such a positive experience with Safe Step! Providing clear and comprehensive presentations is essential to us, so we're glad to know that our sales team effectively communicated the features and benefits of our products. It's fantastic to hear that the installation process went smoothly and that you're satisfied with the functionality of the shower. Thank you for choosing Safe Step, and please don't hesitate to reach out if you have any further questions or need assistance in the future!
Reviewed May 9, 2024
The Safe Step product does what it advertises to do. It's good. It's more money than I would want to spend, but it is a quality product. The quality is better than you can expect. It's very sturdy. The anti-slip and the handles in the top are excellent. My wife is a little bit more infirmed and she hadn't been able to take a bath in years. Now, she is able to take a bath and able to step into the tub.
Safe Step is a good company to us. Their salesman was extremely knowledgeable. He listened to any question we had and responded back. We didn't expect to buy from that conversation immediately and we did. I've had one-day installations on other things before and this was smooth and well-prepared. And the salesperson checked before we signed on the bottom line that we have the right kind of plumbing and water heater. So, there was some pre-done things even before the installers came. There were four guys, which surprised us. They worked together. They were respectful, didn't make a mess, and they knew what they were doing. So, I couldn't give them any more higher praise than I am.
Bill, we're thrilled to hear that the Safe Step tub has provided such a positive impact for you and your wife! Ensuring safety and quality is our top priority, and we're glad to know that our product has exceeded your expectations. It's heartwarming to hear that your wife can now enjoy baths again, thanks to the accessibility and features of our tub.
Thank you for your kind words about our sales team and installation crew. We strive to provide knowledgeable and attentive service from start to finish. It's fantastic to hear that our team ensured everything was in order before installation, and that the installation process itself was smooth and efficient. We truly appreciate your feedback and your trust in Safe Step!
Reviewed May 9, 2024
The Safe Step tub is a good product. My wife uses it, and she's done good and she likes it. She likes the convenience of being able to sit and take a shower without worrying about falling down. She likes the jet stream on the back of her legs and feet. She loves the handheld shower. It made my wife's life a lot better because I ain't gotta stand back there with her and be right there by her side while she's bathing because I ain't worried about her slipping or falling or getting in and out. It made her feel a lot more secure and independent.
As far as the Safe Step sales rep, he was very knowledgeable about what he was talking about and then explained everything really well. He did a good job on answering questions and showing us what we were getting and how everything was gonna be. The day the installation men got here, they looked around, evaluated everything, got their tools out and got started. They knew exactly what they had to do to get the product in the house and then what they had to do to hook it up back there. Everything went smoothly. They were friendly. They were good old down home country boys like us.
Rufus, thank you for sharing your experience with us! We're delighted to hear that the Safe Step tub has brought convenience and peace of mind to your wife's bathing routine. It's wonderful to know that she feels more secure and independent using our product. We're also glad to hear that our sales representative provided thorough explanations and answered all your questions. Our installation team strives to make the process as smooth as possible, and we're happy they could deliver friendly and efficient service. We appreciate your trust in Safe Step!
Reviewed May 9, 2024
The reps at Safe Step were very patient and cordial to us. They took time to describe the product and those descriptions in detail. The installation didn't take long at all. They had to change out the backsplash or the wall, so they had to come back again for that one. The one we originally had picked didn't line up. It was octagon. They ended up getting regular square tiles. It was expensive. But it's been a great experience, so far.
Alicia, we appreciate your feedback! It's wonderful to hear that our representatives provided you with detailed descriptions and that the installation process was efficient. We're sorry for the hiccup with the backsplash, but we're glad we could address it promptly. Thank you for choosing Safe Step!
Reviewed May 9, 2024
The installation was easy, good, and prompt. The people did it in a day. They were nice. There are a couple of things we still don't know how to work. The only complaint we have is Safe Step showed us and we videoed it, but we had a lot of questions. But we haven't called them back, so that's our fault. Other than that, we were happy with the whole thing.
Julie, thank you for taking the time to share your experience with us! We're glad to hear that the installation process went smoothly and that you found our team to be nice. If you ever have questions about your Safe Step product, don't hesitate to reach out to us. We're here to help and ensure you have the best experience possible. Thank you for choosing Safe Step!
Reviewed May 9, 2024
When the techs tore the doorframe out to get the Safe Step tub into the bathroom, it wasn't put back exactly right. But we didn't report it. Besides that, the installation took six to eight hours and it turned out as good as I would expect, though not as good as my wife expected. I'm not overly thrilled with the walk-in tub and I don't think it's the greatest thing like they were proposing it was, but it's not bad. Also, the price was exorbitant and somehow my wife cut her foot on the drain.
Robert, we're truly sorry to hear about the challenges you faced during the installation process and afterward. Your experience is important to us, and we regret any inconvenience caused by the doorframe issue and your wife's injury. While we strive for excellence, we understand that expectations may vary. Please know that we value your feedback and will use it to improve our services. If there's anything we can do to address your concerns or enhance your satisfaction, please don't hesitate to reach out. Your comfort and safety are our top priorities, and we're here to assist you in any way we can.
Reviewed April 22, 2024
The rep who came out for the presentation was Amy and she was very thorough and did an excellent job. For the installation, they had to remove a standard tub and it was very clean. They took the tub off the property and they put the other one in. When they did put it in, we had to keep the water in it until the inspectors came out. They installed it on a Friday and we had the water halfway up for the whole weekend. We had different inspectors come out on Monday and Tuesday and they took care of what they had to do. Everything is working perfectly and my mother enjoys the tub.
James, thank you for your review! We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working perfectly for your mother! If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed April 22, 2024
Safe Step sent somebody out but he didn't explain everything in detail. He told me that everything that I was signing was okay. He did not read it to me. I trusted that they were a good company, so I signed it and bought the tub. It was 20 something thousand dollars and I knew that. But he didn't tell me that I’d wind up paying $53,000 or I would not have bought it. My son told me I might make them redo the financing on it because I got A1 credit. I'm not happy about all the money I put in it. That's almost $300 a month on the tub. It's a rip-off. My son also read over the papers where they financed it and he told me that even after I die, that if it ain’t paid for, they can take my house. That's not fair. I'm gonna try to get a lawyer and see if I can figure out what to do about.
When they installed the tub, they had to cut the door down to get it in. They took bars that I had up down and did not plug the holes. I could not use the tub because after they got it installed, they came down and told me my regulation to the water was too high. It was supposed to be below 75 or it’d blow out the jets. Nobody told me that to start with and they don't fix that so I called a plumber. I paid 790 something dollars for the regulator.
The tub is not what I thought it would be. The first time I got in it, I had a hard time because it's not big. The doors are narrow. I managed to get in but couldn't get the door shut. I couldn't get the lock to go down. The caregiver had to come upstairs, turn the water off real fast, and mop the floor because I had a little over an inch of water in my bathroom. When my husband got home, he went upstairs and checked. He said it has to be forced real hard. I have arthritis so now I don't take a bath unless he's here.
Sharon, thank you for bringing this to our attention. We're genuinely sorry to hear about the challenges you've faced with your Safe Step Walk-In Tub. Your feedback is essential to us, and we want to address your concerns promptly. Please contact our customer service team at 1-800-989-5101 or service@safesteptub.com so our team can assist you. We look forward to hearing from you.
Reviewed April 21, 2024
Safe Step's sales rep was a great guy. His name was Les. He was very responsive. We didn't need to ask too many questions after the first visit. The installation team was good. It took half a day for them to complete the work because of some problems with the way the drain was put into the house. The tub was put in the basement area and the way drain came over, the concrete made it a little difficult for the team. They spent an hour or two removing concrete around the drain but once they got that done, that was good.
As far as the tub, I like the way the jet feel, and I like the heated seat. The sprinkler was good too. We have one problem with it, though. The water needs to be the same level before you can use the jets. They looked at our water heater. They said that it’s sufficient. Other than that, the tub is good. It does everything it says it's supposed to do. I really like it. I wish the price is less than it was. It's expensive but I got a good discount.
William, thank you for your review. It's fantastic to hear that you had a positive experience with our sales rep, and that the installation team worked diligently to overcome challenges during installation. We're delighted that you're enjoying the features of the tub, such as the jets and heated seat. We appreciate your feedback regarding the water level and pricing, and we're glad you were able to take advantage of a discount. If you ever need further assistance or have any questions, please don't hesitate to reach out to us.
Reviewed April 21, 2024
For the most part, everything went really well with Safe Step. There was a little bit of a hiccup with the communication at one point. But they all followed up with me and kept me informed. Also, the tub looks amazing and I like everything about it. It's very sturdy. My son can't walk at all so we have to transfer him completely into the tub and then out of the tub and we have no issues whatsoever.
Pamela, we're thrilled to hear that your experience with Safe Step went well overall! While we apologize for any communication hiccups, we're glad our team kept you informed. It's wonderful to hear that you're pleased with the tub's appearance and sturdiness. We're proud to provide a product that meets your needs and facilitates ease of use for your son. If you ever need further assistance or have any questions, please feel free to reach out to us.
Reviewed April 21, 2024
We have my 88-year-old mother-in-law staying with us and she would benefit from the walk-in tub. We couldn’t schedule the installation quickly enough for her immediate visit but we scheduled it for as quickly as we could. We had a couple of smaller issues with the plumbing that had to be taken care of first to make sure that it would be okay but once we were in a position to do it, we scheduled with Safe Step and they met the schedule. The installers came and installed the walk-in tub very professionally. It took them less than two days to do. It was a very difficult installation because our space available for it was something like an inch smaller than the standard installation would have required. So, they made a few customized arrangements and were able to get it in just fine. It works perfectly. We have used the walk-in tub and it's very impressive.
Bill, thank you for sharing your experience! We're delighted to hear that Safe Step could accommodate your schedule and provide a professional installation. Our team is committed to ensuring a seamless process and delivering excellent results. We're thrilled that the walk-in tub has been impressive and meets your needs. If you have any questions or need further assistance, please don't hesitate to reach out.
Reviewed April 20, 2024
Safe Step's sales rep was really nice. He explained to my husband about how the tub would work and that it would help him out a whole lot because he can't raise his leg up to get in a regular tub. The installers did a beautiful job and they cleaned up behind themselves. The walk-in tub is what my husband needed and he loves it so well. He just sits in it when he takes a bath and he said he wouldn't trade it for anything. Everybody I have talked to also said that it's nice and that it's something that they really need.
We're thrilled to hear that your experience with Safe Step has been positive from start to finish! It's wonderful to know that our sales representative provided clear and helpful information about the benefits of our walk-in tub, especially for your husband's specific needs.
Our installation team takes pride in their work, ensuring not only a seamless installation but also leaving your home clean and tidy afterward. We're delighted to hear that your husband is enjoying his new walk-in tub and finding comfort in it. Your feedback and satisfaction mean a lot to us.
Thank you for recommending Safe Step to others. If you or your husband have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Reviewed April 20, 2024
The communication with Safe Step went well. The rep was very thorough. He explained a whole lot of things and showed me a lot of the features of the Safe Step tub that aren't available on the other tubs. We quoted installing larger showers with seats but when we looked at the prices, we thought why would we spend $17,000 for another shower when we could spend $21,000 and get a hot tub in the house. It could have been a little cheaper though. I had to remodel the bathroom to put the tub in there and install a bigger water heater. I ended up spending $4,000 over the price of the tub and install.
The installers showed up early in the morning and stayed at it until 8:00 at night. They spent more time making sure the preparation for the tub and surround was perfect that they spent twice as much time getting ready to install the tub as installing the tub. We have nine-foot ceilings so they had to go all the way up to nine feet with their surround. It's perfect. I like the leg jets. I got some early Parkinson's and the massage on my legs is helping.
Michael, we're pleased to hear that you had a positive experience with our representative and that they were able to demonstrate the unique features of the Safe Step tub to you. We understand that the decision to invest in a walk-in tub is significant, especially when considering the additional costs for bathroom remodeling and a larger water heater.
We appreciate your feedback regarding the installation process. Our installers strive for perfection and take the time needed to ensure everything is prepared correctly for a seamless installation.
It's wonderful to hear that you're already benefiting from the leg jets and finding relief for your early Parkinson's symptoms. Your comfort and well-being are important to us, and we're glad the Safe Step tub is making a positive difference in your daily life.
Reviewed April 19, 2024
The rep was wonderful. He did his job thoroughly and I was very happy with them. The installation was done very well. The Safe Step tub makes it easy and comfortable for me to get a bath. I haven't been able to bathe for a couple of years. Now that I can bathe again, I'm in my glory.
Helen, thank you for your review! We're thrilled to hear that you had a positive experience with our representative and that the installation of your Safe Step tub went smoothly. It's wonderful to know that our tub has made bathing comfortable and enjoyable for you again. Your happiness and comfort are our top priorities, and we're delighted to hear that you're "in your glory" being able to bathe again. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Reviewed April 19, 2024
The salesman with Safe Step, Brian, was more relatable than the others. He knew a lot about the tubs and was professional about everything. He shot it to me straight. The first time they came for the installation, the guy that came said that he didn't have the stuff to do the electrical. They came back another day and did the electrical. Then they came back a week after that and did the install. It only took them one day to install, but everything went downhill from there. The day that they finished, they told us we couldn't use the tub for 24 hours. It was 3 o'clock that day. Around 12 o'clock that night, I got in the tub. I enjoyed everything about the tub. Then my wife told me there was water on the floor. We dried the water up, not thinking anything about it. Once I drained the tub, everything was fine. My daughter was downstairs and she said that there was water pouring out of the vent fan in the bathroom downstairs. We put two buckets downstairs.
I went back upstairs and started looking underneath the tub 'cause when the guy was here, he showed me that there were two points in which you could look at. Upfront, there was water to the hoses. The water was leaking out of there. I had to go turn the water off outside first. The water stopped dripping once I turned the water off to the whole house. I got my wet vac and tried to drop as much water as I could. I called Safe Step and they told me they'd get someone to call me back. A lady called me back 6:00 that morning, but I never answered the phone. I called the next day, got in contact with Brian and told him what happened. He told me he'd get on it right then. He called someone and the guy called me back. He told me they were in some part of Georgia, that there was no way they'd be able to make it back that day, and they'd be out there first thing in the morning the next day.
That morning, my wife had to go to work. I turned the water on for her to take a quick shower. That night, I couldn't stay in the house without water. We moved out and got a hotel room. The next morning, the guy came. We turned the water on and he saw where the water was leaking. He said it was the SharkBite so he replaced it. He said that the water pressure in my house was too high. He said he turned it down from 127 to 118. He took pictures of the thing that he had on there to take the water, but when he took the pictures, I said, "Your pressure gauge doesn't have a top on it." That didn't look right but I trusted this guy so I didn't didn't think anything of it. I showed him downstairs where the ceiling downstairs is brown from the water sitting. He told me I'd hear from Safe Step in a week but I heard nothing from Safe Step.
I've since had two plumbers come to the house. Beforehand, you could use either shower and you never hear anything other than the water. But after he made the adjustments, if you turn the middle shower, which is the shower upstairs, you hear a squeal. I had one guy come over and asked him if he could test the pressure on my house. He tested it three times and each time it said it was at 80. I asked another friend of mine who is a plumber how to check the water pressure. He told me how to do it. He came over and we checked the same spigot. He told me he gotta let the air out of it. Once he did that, it came back at 75.
When they had put the tub in, they put a piece of wood down for support of the new tub. But that wood is now soaked. I don't know how bad the beams that go across are 'cause I can't see those, but the ceiling in my bathroom downstairs is brown. In my computer room, the ceiling has a couple of little spots. What Safe Step is trying to do is position themselves to say it was my fault. I don't know how bad the beams that go across are 'cause I can't see those, but the ceiling in my bathroom downstairs is brown. In my computer room, the ceiling has a couple of little spots.
My wife hasn't used the tub and I haven't used it again. The tub itself is big then you're gonna put 60 gallons of water. That in itself is heavy. My wife wants wait for them to come in and redo the wood. As for the ceiling, they gotta remove it and spray to make sure that none of that stuff starts the mildew because if it does, that's a completely different problem. But I haven't had anyone from Safe Step call me at all.
Curtis, we're truly sorry to hear about the challenges you've faced with your Safe Step Walk-In Tub installation and the subsequent issues with water leakage. Your experience is important to us, and we want to address your concerns promptly and effectively. We take your feedback seriously and will investigate the issues you've mentioned, especially regarding the water leakage, water pressure, and potential damage to your property.
It's concerning to hear about the discrepancies in water pressure readings and the potential damage to your home. We want to ensure that these issues are resolved to your satisfaction and that you can fully enjoy the benefits of your Safe Step Walk-In Tub.
Please allow us some time to review your case thoroughly. We will reach out to you as soon as possible to discuss how we can address and rectify these issues. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve these issues.
Reviewed April 19, 2024
The installers were in and out in one day, so they didn't take up a lot of time. I tried to use the walk-in tub last night, and somehow, the jets came on. I thought, “Uh-oh. Are the jets supposed to come out?” I soaked my flooring and it was hard for me to remember how everything worked, but I finally got it together. Other than that, I was fine. Using the tub was really relaxing.
Sherry, thank you for taking the time to share your experience with us. We're glad to hear that our installation team efficiently completed the installation of your walk-in tub in just one day. It's understandable that navigating the features of a new tub can be a learning experience, but we're pleased to hear that you were able to figure it out and enjoy a relaxing bath. If you have any further questions or need assistance with your walk-in tub, please don't hesitate to reach out to us. We're here to help ensure you have a comfortable and enjoyable bathing experience.
Reviewed April 19, 2024
Safe Step costs entirely too much but they convinced me that they are a reputable company. Their approach has been very nice. The installers were very pleasant and efficient. I like that the Safe Step tub is made here in the USA. One of the parts floated off the first time I used the tub though. The glue by the manufacturer wasn't enough. I called Orion and he was gonna be in my area that next week. He came right over and redid it. However, it would take 20 minutes to get it full and I'd be out of hot water by then. They had said our water heater was okay. They said it's a 40-gallon minimum. But I checked and it takes 50 to 70 gallons to fill those tubs. I'm wondering if I'm gonna have to buy a new water heater but I'm trying to live with it. I'm small enough that I can get down into the very floor of it and get the water up over my shoulders, which is what I wanted to do.
Linda, thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you found our approach and installation team pleasant and efficient.
We apologize for the inconvenience you experienced with the part coming off during your first use of the tub. We're pleased to hear that Orion was able to promptly address and resolve this issue for you.
Regarding the water heater capacity, we recommend checking the tub's specifications to ensure you have the appropriate water heater size to fill the tub adequately. If you find that your current water heater is insufficient, it may be worth considering upgrading to a larger capacity unit to ensure a comfortable bathing experience without running out of hot water.
We understand that each individual's needs and preferences vary, and we're glad to hear that you can comfortably immerse yourself in the tub to achieve the desired water level. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you and ensure you fully enjoy the benefits of your Safe Step walk-in tub.
Reviewed April 19, 2024
The workers were fantastic. They came in one day, did everything and were very polite. One guy sat and explained the tub, how to use it and how everything works on it. Everything was great. My wife and I use the tub, and it relaxes our body. It's not like a regular tub, getting in and just sitting in the water. The Safe Step walk-in tub is the best thing in the world to have for anyone up in age like my wife and I. We don't have to worry about slipping and falling, and the features are good. The quality so far is great.
John, we're thrilled to hear about your wonderful experience with our installation team and that you're enjoying the benefits of your Safe Step walk-in tub!
Our team takes great pride in providing excellent service, ensuring our customers feel comfortable and well-informed about their new tub. It's fantastic to hear that the installation process went smoothly and that our team took the time to explain all the features to you.
Safety and comfort are our top priorities, and we're delighted that your new walk-in tub has provided you and your wife with peace of mind and relaxation. The therapeutic benefits of our tubs are designed to help ease muscle tension and provide a soothing bathing experience, and we're pleased to hear that you're both enjoying these features.
Thank you for choosing Safe Step to enhance your bathing experience.
Reviewed April 19, 2024
The sales rep was excellent, but he wasn't pushy and he made us feel very comfortable. The price is right and it was a perfect installation. They cleaned up well, and I like just about everything about the tub. It's easy to operate, and the jets are great.
Phyllis, we're delighted to hear about your positive experience with Safe Step! Our team takes pride in providing informative and pressure-free consultations to ensure our customers feel comfortable and confident in their decisions.
It's fantastic to hear that you're pleased with the installation process and that our team left your home clean and tidy. We strive for excellence at every stage, from the initial consultation to the final installation.
We're thrilled that you're enjoying the features of your new tub, especially the easy operation and the therapeutic jets. Our goal is to enhance your bathing experience with comfort and convenience, and it sounds like we've succeeded!
Thank you for choosing Safe Step for your bathing needs, and for sharing your positive feedback. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Reviewed April 18, 2024
The sales rep from Safe Step was fantastic. I've never seen a salesman as good as he was. He was very relaxing, and put you at ease. He answered my questions. He explained the whole situation, how the tub was made, how it would be installed, what they did and didn't do. The installers told me they would be here at about 8:00 till they got it finished. They couldn't tell me the exact time because they didn't know exactly what they were going to get into. But if nothing happened, they would have it done in a day's time.
At 8 o'clock, they were knocking on the door. They came in, looked the place over, and started on it. And in three and a half hours, they were out. They had to take doors off and frames of the door to get the tub through, and that was one of my main concerns about getting the tub. These guys were really great and they did a fantastic job. And when they left in that short amount of time, it was perfectly done. You couldn't even tell they'd been in here.
I'm very satisfied with the tub. It's exactly and more than what we expected. It's made my wife happy and it made her feel better. She really wanted one and it was exactly what the salesman told us it would be. We really like it. My wife likes the jets. When they are turned on, it massages her body and eases her muscles and makes her feel good. Plus she's getting a really good and clean bath.
Merrell, we're thrilled to hear about your positive experience with Safe Step, from your interaction with our sales rep to the installation process and the performance of your new tub. Ensuring customer satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations every step of the way.
It's fantastic that our team could complete the installation efficiently and professionally, even with the challenges of removing doors and frames. We understand that these details can be a concern for many homeowners, and we're glad to hear that our installers handled it with expertise and care.
We're especially pleased to hear that the tub has had such a positive impact on your wife's well-being. Our hydrotherapy jets are designed to provide therapeutic relief and relaxation, and it's heartwarming to know that they've been beneficial for her.
Thank you for choosing Safe Step for your bathing solution, and for taking the time to share your experience. Your satisfaction is our ultimate reward, and we're delighted that your new tub has brought comfort and joy to your home
Reviewed April 18, 2024
The gentleman who came was very nice but we later found out he wasn't very knowledgeable because things that he had told us when he was taking measurements and explaining what would be done was completely incorrect. When the installers came out, they saw the space and said they couldn't do it. They said I had to first get the shower taken care of because they couldn't build a wall when there was a wet space over there. The other guy said that they would build up from the wall that was already there. It turned into a whole another thing and we had to have that part of the house reconstructed before we could have the tub installed. We had planned to do that at a later time from what was told to us.
The installation went fine in some ways. But the door didn't fit and we had to wait an additional week for the door. When they put it on, the hinges are a little uneven. Also, there was a damage to the outer shell. A big gouge was in that. They put it on. They said we could use the tub, but we would have to be careful because there was no shower door or curtain and we had to wait for that. And then we developed this severe bug problem after they installed the tub. They supposedly sealed everything up but we started getting these bugs and they came back out and they resealed some stuff. But the bugs were still coming so we ended up having to deal with the exterminator company.
I imagined the tub to be a little bit wider than what it actually is and though we do enjoy some of the features and the safety of it, there's a slant when you're standing and I'd much rather stand on even ground than stand at an angle. I'm sure over time I'll get more accustomed to it, but at this time, I'm not really enjoying that part of it.
Michelle, we're truly sorry to hear about the challenges you've faced during the installation process of your Safe Step tub. It's concerning to learn that there were discrepancies in the initial assessment and that it led to unexpected construction work being required.
Regarding the issues with the installation itself, such as the door fitting and damage to the outer shell, we understand your frustration. Quality and precision are paramount to us, and we regret any inconvenience caused. We'll address these concerns with our installation team to ensure such issues are avoided in the future.
Additionally, we apologize for the inconvenience caused by the bug problem. Our team takes great care to seal all necessary areas during installation to prevent such occurrences, and it's disappointing to hear that this was not effective in your case. We appreciate your patience and understanding as we work to resolve this matter promptly.
Your feedback about the size and slant of the tub is valuable to us, and we'll take it into consideration for future improvements to our products. We want to ensure that every aspect of your experience with Safe Step meets your expectations and provides you with the comfort and safety you deserve.
Thank you for bringing these issues to our attention.
Reviewed April 18, 2024
I was looking online and what I liked about Safe Step was the fact that they had a hybrid tub that included a shower, which Jacuzzi doesn't do. That was an important factor in my decision and I went with them. They were on time and they did the job fast. The only thing was they had to do some electrical work and the people that did the electrical work left a little bit of a mess afterwards. They had to put a hole in my front room ceiling in order to feed the line from the box to the tub, which was okay. They put a plastic cover over it so it blends in fairly well with the rest of the ceiling but they had to go through the wall to get the circuit down into where it connects with the tub. They had to put a hole in the wall, run the line down that way. and in repairing the wall, they forgot to paint it and they left a bunch of dust and stuff on top of the area that they were working on.
But the guys that worked on the tub directly did the best job possible. They were real good about cleaning up afterwards and they showed me a full tub before they left and there were no leaks or anything like that. We love the tub and everything seems to be working fine at this point. But when I'm sitting in the tub and I have the jets on, they don't seem to put a lot of pressure on the back of the legs for me to feel it that well. The same with the foot jets. They only hit a small area at a time and they're directed to a single point instead of maybe covering more of an area on either the back of your legs or the bottoms of your feet. Also, they need to come down on the price.
Ronald, thank you for sharing your feedback about your experience with Safe Step. We're glad to hear that you chose us because of our unique hybrid tub and that the installation process was mostly positive.
We apologize for the issues you encountered with the electrical work and the cleanup afterward. We strive for excellence in every aspect of our service, and it's clear we fell short in this instance. We'll make sure to address these concerns with our team to ensure improvements are made moving forward.
Regarding the water pressure from the jets, we appreciate your feedback and will certainly take it into consideration for future product enhancements. Your satisfaction is important to us, and we're here to assist you with any adjustments or recommendations to improve your experience with the tub.
Thank you for choosing Safe Step!
Reviewed April 18, 2024
The sales rep who came out was the nicest little lady you could ever meet. She didn't try to push us or shove us into anything. She just showed us and explained everything to us like it was. Then, the installers were friendly as they could be, but there were no playing around. There isn't a better bunch of boys and they did exceptional good work. All the people that's come in and saw the tub can't believe that Safe Step did that kind of work in that short period of time. Everybody who has seen it so far is highly impressed with it and Mommy loves it. There are still a few things that are gonna take a little time to get used to but we're trying.
Reviewed April 18, 2024
The sales rep from Safe Step explained the installation process well and the installers were very nice. It took them about six hours. My uncle is the one who mostly use the walk-in tub upstairs. He's got a lot of health issues so we've been in and out of the hospital quite a bit and he hasn't used that a whole lot as of yet.
Amber, we appreciate you sharing your experience with Safe Step. It's great to hear that our sales rep provided clear explanations about the installation process and that you found our installers to be nice and professional.
We understand that health issues can impact the usage of the walk-in tub, and we hope that it will provide your uncle with added comfort and convenience when he does use it. Please know that our team is here to assist you should you have any questions or need support in the future.
Thank you for choosing Safe Step!
Reviewed April 18, 2024
The people from Safe Step were very polite. They said the tub would be in one day and they would have to switch the plumbing. The installers were very knowledgeable. They got here around 10:00, and they were done before 6:00. As far as the product, I have no complaints on it. I like the privacy. All I had in my bathroom was a shower, and the tub was in the other bathroom. I have two baths, and every time I want to take a bath, I'd have to go down the hallway, take a bath, then I have to walk back to my bedroom. I wanted all of that in my bedroom. So now that I have the Safe Step, I don't have to go to the other bathroom. The features are great. I can take a shower without having to worry about the tub, and the jets work gorgeously. The water is instantly hot to my temperature. In fact, it's easy to get my little dog a bath. I put her on the seat and use the wand and give her a bath in there.
Charlotte, we're thrilled to hear about your positive experience with Safe Step! It's wonderful to know that our team's politeness and efficiency during the installation process stood out to you. We strive to provide knowledgeable and professional service, and we're glad to hear that our installers met your expectations.
It sounds like your Safe Step tub has made a significant difference in your daily routine, providing convenience and privacy right in your bedroom. We're delighted that you're enjoying the features of the tub, including the relaxing jets and the instant hot water temperature adjustment.
It's heartwarming to hear that you've found an additional benefit in using the tub for your little dog's baths! We love hearing how our customers incorporate our products into their daily lives in unique ways.
Thank you for choosing Safe Step, and please don't hesitate to reach out if you have any questions or need further assistance.
Reviewed April 18, 2024
The sales rep was easy to deal with and made a great presentation. There was a lot to go over and it took 45 minutes. We had to look at the bathroom and he had to give us an idea of what was gonna happen in there so it took a little bit of time. But we weren't overly upset with the amount of time. The installation was seamless. The installers came in early in the morning and were very meticulous in their work. They cleaned up after themselves and put tarps down to protect our floors and our bathroom. They did a very thorough job of installation and explanation once it was installed, going over it with us. So, A+ for their installation service.
I would recommend Safe Step. My wife has used the walk-in tub a couple of times and her favorite part is the ease of operation and the comfort of just stepping in. It’s as advertised, a safe step. It's an outstanding process, and good workmanship, quality and service. It was more expensive than we thought going in but we were satisfied with it.
Don, we're delighted to hear about your positive experience with Safe Step! It's wonderful to know that our sales representative provided you with a thorough and informative presentation, ensuring you felt comfortable and well-informed throughout the process.
We're pleased to hear that the installation went smoothly and that our team took great care in protecting your home during the installation. Providing meticulous and attentive service is a priority for us, and we're glad to hear that our efforts met your expectations.
It's fantastic that your wife is enjoying the ease of operation and comfort of the walk-in tub! Ensuring our customers' safety and comfort is at the forefront of what we do, and we're thrilled to know that the tub has provided her with a positive bathing experience.
We understand that investing in a Safe Step tub is a significant decision, and we appreciate your trust in choosing us. Thank you for recommending Safe Step, and please don't hesitate to reach out if you have any questions or need further assistance.
Reviewed April 18, 2024
I did not like the Safe Step at all. I've had it for a month and I've been in the tub a total of four times. It does not have enough hot water. I've had trouble trying to reach somebody because of my hearing problems and they keep going in these loops about, "You have to talk to this person and then you talk to one other." I needed the repair person. I'm not happy with them at all. The electrician that wired it up did not realize how to hook it up properly. So, he has been back.
I haven't tried the tub since I slipped down. You have to sit in the tub on the top and I slipped down because there was no hot water and I was cold and I was not going to wait for hot water to heat up again. So, I slipped down, which was okay, but then we added hot water with a bucket and then we went to drain and my legs had gotten tangled. I have multiple disabilities and the end of the story is my husband had to call fire rescue to get me out of the tub.
I haven't called Safe Step back. We called the electrician back. We called the plumber back. We've run into so many problems with the tub. ?Hopefully, now, it's fixed, but I'm a little bit afraid. Even though I hired a personal Visiting Angel to help me because I'm mobility impaired, she couldn't do anything for me and she just laughed. At first, it was funny. I've heard of people doing that before, but I was a very independent person and I find this whole situation very embarrassing. I do not recommend Safe Step for anybody. Everything didn't turn out hunky-dory at all.
Georgia, we're truly sorry to hear about the difficulties you've experienced with your Safe Step Walk-In Tub. Your safety and satisfaction are our top priorities, and we deeply regret that your experience has not met your expectations or our standards.
It's concerning to hear about the issues with the hot water supply, the improper installation by the electrician, and the safety concerns you've encountered. We understand how frustrating and unsettling these situations can be, especially for someone with mobility challenges.
Please know that we take your feedback seriously, and we want to address these issues promptly and effectively. We will escalate your case to our management team to ensure that these concerns are thoroughly investigated and resolved.
Your experience is important to us, and we want to make things right. We will reach out to you as soon as possible to discuss how we can address and rectify these issues. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve these concerns.
Reviewed April 18, 2024
I spoke with a person from Safe Step and my experience was very pleasant. She was a nice lady. She knew what she was talking about. The installation was amazing. They showed up at 8:30, had the old one out and the new one in by 2 o'clock. I was impressed with how quick they did it. Although it didn't take long to get it installed, it cost us 18,000 bucks. They were awfully expensive, but I don't regret spending the money. Safe Step got a good product. We got the simplest tub, and it works out like it's advertised. My wife likes the water jets.
Steve, thank you for taking the time to review us. We're thrilled to hear about your positive experience with Safe Step! It's fantastic to know that our team provided you with excellent service, from your initial conversation to the installation process. We pride ourselves on delivering efficient and knowledgeable service to our valued customers.
Your satisfaction with the speed and quality of the installation is greatly appreciated. We understand that investing in a Safe Step tub is a significant decision, and we're pleased to hear that you feel it was worth the expense.
It's wonderful to hear that your wife is enjoying the water jets! Our goal is to provide products that enhance our customers' comfort and well-being, and we're delighted that the tub meets your expectations.
Thank you for choosing Safe Step, and please don't hesitate to reach out if you have any questions or need further assistance.
Reviewed April 18, 2024
The Safe Step tub has been fine. The only thing that I did notice is it's a little tight squeeze if you're standing in the tub to open and close the door. You almost have to sit down to open and close the door. I had trouble with the shower curtain, and water was getting on the floor. I don't know if it runs off the back there. I put the shower curtain towards the head of the shower and it must have been running off there the one time. I've got it under control now. Other than that, the installation team who came to put it in was very good. They were very polite. Everything was cleaned up afterwards. You wouldn't even know they were there. Everything looks so nice and neat. It's really an improvement in the bathroom.
Dann, thank you for your review. We're glad to hear that overall, you're satisfied with your Safe Step tub and that you've noticed improvements in your bathroom. Your feedback about the door and shower curtain is valuable, and we appreciate you sharing your experience.
We understand that the functionality of the door and managing water flow can be important aspects of your bathing experience, and we'll certainly take your comments into consideration as we continue to innovate and improve our products.
Thank you for highlighting the professionalism of our installation team. We strive to provide a seamless and respectful experience for all our customers, and we're pleased to hear that they met your expectations.
If you have any further questions or feedback, please don't hesitate to reach out. We're here to assist you and ensure you continue to enjoy the benefits of your Safe Step tub.
Reviewed April 18, 2024
The experience with Ben, the rep with Safe Step, was outstanding. However, the communication between the person who wrote the contract with me and the installers fell through. The date for the installation was messed up. The day they were to come was to be between 8:00 and 10:00 and they were to stay all day. However, the day before, at quarter to 7:00, I started getting calls but I had my phone on silent. Finally, at quarter to 8:00, someone was banging on our door. It was the installer.
We were home that day so it worked out. I let them install and the installation crew was great. It took them till 4:30 that day. But what happened was the tile in the bathroom did not butt up against the new tub, and they said they were not responsible for it. Some baseboard was left taken off, then new tile had to be placed. I reported it and supposedly, they were to have installed it butted up against the tile and put a 5-inch sealer in the back. Cindy, the regional manager for the installation, said they were going to repair that.
In the meantime, we were testing the tub and it was tripping the breaker. Also, the drain was making horrible knocking noises. We hadn't even been able to use it. We would just fill it up and try to turn on all the controls. A technician came out quickly and that was excellent. He found that the drain wasn't tightened properly and fixed it. There was supposed to be a separate breaker put on that particular outlet so he got Nick, the electrician, to come out and do that again. Because we're going out of state, the person that's gonna repair the tile isn't scheduled until May 8th. It's been a month since the installation was done and we still haven't been able to use the tub.
Jeannie, thank you for your feedback. We're truly sorry to hear about the challenges you've faced with the installation and initial use of your Safe Step tub. While we're pleased to hear that your experience with our representative was positive, it's clear that there were communication and execution issues with the installation process.
We appreciate your patience as we work to resolve these issues. We're committed to ensuring that your Safe Step tub meets the high standards we set for our products and services.If you have any further questions or concerns, please don't hesitate to reach out our customer service team at 1-800-989-5101 or service@safesteptub.com.
Reviewed April 18, 2024
The sales rep was very thorough and went step by step about the features that Safe Step has to offer. When he got toward the end, I was jokingly saying to him, “You have thought of everything except music.” His face brightened up and told me about the bluetooth feature and how you could select your own music. That topped it off for me. The installation was very professionally done. It took six hours and I was pleased with the work that was done. The way they did it blended in with what they had to work with in the bathroom. The position that the old tub was in was up against the cabinets that were in place, and they blended that in. I'm pleased with the tub. I like the micro bubbles, the colored lights that come on, the music and the position that you can get in. The tub has increased the value of our house overall, especially when we get ready to sell it. It's like a spa at home.
Harriett, we're delighted to hear about your positive experience with Safe Step! It's wonderful to know that our sales representative was able to provide you with a thorough overview of our features and even introduce you to our Bluetooth music feature, which you've found to be a great addition to your tub experience.
We take pride in our professional installation services and are thrilled that the installation team met your expectations by seamlessly integrating the tub into your existing bathroom space. It's fantastic to hear that you're enjoying the micro bubbles, colored lights, and the overall comfort and functionality of your Safe Step tub.
It's also great to hear that you believe the tub has added value to your home. We strive to offer products that not only improve your quality of life but also enhance the value of your home.
Thank you for choosing Safe Step, and we hope you continue to enjoy your spa-like experience for many years to come!
Reviewed April 18, 2024
I was disappointed in the crew Safe Step sent. They didn't clean up after themselves and put back the things they moved. I'm not very happy with the installation. But I'm enjoying the tub. It's easy to get in and out of. It's doing the right thing.
Clarence, we're truly sorry to hear about your experience with the installation crew. At Safe Step, we strive to provide not only high-quality products but also exceptional customer service, including a clean and respectful installation process. We apologize for any inconvenience or frustration this may have caused you.
We're glad to hear that you're enjoying the tub itself and finding it easy to use. Your comfort and satisfaction are important to us, and we appreciate your feedback as it helps us improve our services moving forward.
Reviewed April 18, 2024
They did well on the installation of the tub but I don't think the jets are as powerful as I thought they would be.
Robert, we appreciate your feedback regarding the installation of your Safe Step Walk-In Tub. We're glad to hear that the installation process met your expectations.
Regarding your concerns about the jet power, we strive to provide a high-quality bathing experience, and we understand that the jet performance is an essential aspect of that. We value your feedback and will take it into consideration as we continue to improve and enhance our products.
If you have any further questions or concerns about your tub's performance, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure your satisfaction with our product. Thank you for choosing Safe Step, and we hope you continue to enjoy your walk-in tub.
Reviewed April 16, 2024
Installers were here on time and very respectful of everything. We were impressed with their professionalism. The tub is gorgeous and we love it. My 107 year old Mother uses it. She finds it soothing and good for circulation in legs and feet. Highly recommend this fully loaded walk-in tub to anyone with chronic pain, fibromyalgia, arthritis and stress. Well worth the cost.
Heather, thank you for taking the time to share your experience with us. We're thrilled to hear about your positive experience with our installation team and that you're enjoying your Safe Step Walk-In Tub! It's wonderful to hear that your 107-year-old mother finds the tub soothing and beneficial for her circulation.
At Safe Step, we prioritize providing a safe and comfortable bathing experience for all our customers, especially those with specific health needs. Your recommendation means a lot to us, and we're pleased to know that the tub has made a positive difference for your family.
Thank you for choosing Safe Step and for taking the time to share your experience. We're here for you if you have any questions or need assistance in the future. Enjoy your new walk-in tub!
Reviewed March 23, 2024
The install team consisted of 2 Install personnel Scotty and his son, an electrician and a plumber. After the team arrived, they checked out the areas that required attention to prepare for the install, then went to work immediately and seemed very professional and very respectful of the environment and completed the install in the same professional manner. Great team effort.
Steven, thank you for taking the time to share your experience with us! We're thrilled to hear that our installation team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. Thank you for choosing Safe Step!
Reviewed March 15, 2024
I purchased a tub in November of 2022, I am now having issues with the tub and have made several calls to the company to have it repaired with no results. It is great to sell the product but if it cannot be maintained it is worthless.
Dean, we're truly sorry to hear about the issues you're experiencing with your tub. Our aim is to provide not only quality products but also exceptional after-sales service to ensure our customers' satisfaction. We apologize for any inconvenience caused by the delay in addressing your repair requests. We have escalated your case to our customer service team for immediate attention. Your feedback is valuable to us, and we're committed to resolving this matter as quickly as possible.
Reviewed March 12, 2024
I had to cancel my installation & have been leaving voicemails every day for a week about getting my deposit back, and have not heard from anyone. I don't think anyone works there, as my calls are never answered and no one has called me back. I've tried three different numbers and it's the same thing each time. Reps are busy, pls leave msg.. It would be really nice to know when I could expect my deposit. I'll be looking into what my next step should be, I.E, Better Business Bureau, etc.
Nancy, we apologize for the inconvenience you've experienced in reaching us. Rest assured, your concerns are important to us, and we are working diligently to address them. We've escalated your case to our customer service team for immediate attention. Please expect a callback shortly regarding the status of your deposit refund. If you have any further questions or concerns, please don't hesitate to contact us at 1-800-989-5101 or service@safesteptub.com. We appreciate your patience and understanding.
Reviewed March 11, 2024
When the salesman talked to us, he stated the shower package was free at that time. When the tub was delivered and installed, it was not included. The installation people advised it WAS NOT listed on the bill. When we called the salesman's manager said he could not do anything about it. If we wanted it it would cost us $1,200.00. After financing $23,000.00 for it. No one has contacted us back after our original complaint. This tub is difficult for a large handicapped person to get in and out of. Do not buy from this company.
Toni, thank you for sharing your experience with us. We apologize for the inconveniences you encountered during the sales and installation process. Our goal is always to provide fair and transparent pricing, and we regret any miscommunication or misunderstanding that may have occurred during your interaction with our representatives. To better understand and address your specific concerns, please reach out to our customer service team. You can contact us at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed March 5, 2024
I am very pleased with my Safe step walk in tub, purchased a few years ago. I would highly recommend to anyone, young or older. Can not imagine how I managed without it. I very much enjoy the safety and comfort, thank you so much. Very easy to clean, looks very nice. Thanks again.
Faye, thank you for your wonderful feedback! We're thrilled to hear that you're enjoying your Safe Step walk-in tub and that it has brought you safety, comfort, and convenience. Your recommendation means a lot to us, and we're delighted to know that you find it easy to clean and aesthetically pleasing as well. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. Thank you for choosing Safe Step!
Reviewed March 3, 2024
I got a Safe Step tub for my parents' safety. Safe Step was the most responsive in getting back to me. They weren’t the least expensive, but their salesman was good. I felt like he gave me all the information I needed to make a decision. The installation was a little rough. We got rescheduled multiple times. The guys that did the installation were pleasant to be around and efficient. They got the major part of the installation done in a day. I'm getting bids on fixing some of the damage that they did. They had to come back multiple times because they weren't prepared. They did a temporary install. After the fact, between Safe Step and the city getting the final inspection, we spent several days trying to coordinate that, and there were no shows. It was kind of a cluster.
I wish they wouldn't have done some of the damage that they did. It's costing me money. Some of the damage that they did to the surrounding area has tiles that they don't make now, so now I'm gonna have to retile everything to get it matching. They ended up causing me another 5 to 10 grand of expense, which I'm not happy about that. If they would have been a little more careful, it would have saved a lot of problems for me. Other than that, I love the tub. My mom is really enjoying it. I would recommend the tub. I wouldn't recommend Safe Step because I couldn't recommend what they did to my parents' house.
Brett, thank you for sharing your experience with us. We're glad to hear that your parents are enjoying the Safe Step tub. However, we're truly sorry to hear about the challenges you faced during the installation process. Your feedback is valuable to us, and we apologize for any inconvenience caused by the rescheduling and roughness of the installation. We understand the importance of careful workmanship and will address this issue with our installation team to ensure improvements are made. If there's anything we can do to address your concerns, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com. We appreciate your recommendation of the tub and will strive to provide better service in the future.
Reviewed March 3, 2024
The installation of our Safe Step was good. I'd rate them pretty highly. But I'd recommend that others make sure they go out and get quotes from all available step-in tubs. I didn't do that and maybe I should have. I saw some of these other guys, like American Standard has more jets than the one I bought. But I was so impressed with the presentation of Safe Step that I caved in and bought it and they were okay. But they were a little more pricey.
Rudy, thank you for sharing your feedback with us! We're glad to hear that the installation went well overall, and we appreciate your recommendation. We hope you continue to enjoy your Safe Step tub for years to come. If you have any further questions or concerns, feel free to reach out to us.
Reviewed March 3, 2024
My experience with Safe Step has been okay. I like being able to sit and get to shower. I had a stroke a year ago and a regular tub would've been a problem. My old tub was a problem. I bought one of those slide-across-bench things and even sitting on it, I wasn't straight at the shower. I was off to the side a little. Just easier to upgrade to something that would work better. However, it's expensive.
Thomas, thank you for sharing your experience with us. We're glad to hear that the Safe Step Tub has provided you with a more accessible and comfortable bathing experience, especially after your stroke. We understand that the cost can be a concern, but we strive to provide high-quality products and services tailored to our customers' needs. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Reviewed March 2, 2024
They did a presentation for us. I got the wall with the two showers and everything in it. I like everything about it. The installation went well. They did a good job.
Raymond, thank you for sharing your positive experience with us! We're glad to hear that you enjoyed the presentation and that you're satisfied with your Hybrid walk-in tub. If you have any questions or need further assistance in the future, please feel free to reach out. We appreciate your feedback and support!
Reviewed March 2, 2024
The sales rep was very informative and courteous, and knowledgeable. Anytime you have to disrupt and tear up stuff in the house, it takes a moment. But my husband watched as they did the installation and they did a professional job. There was only one incident with a scratch on the floor. Everything was really nice with the tub. The looks and look like the ability to withstand is okay. It looks like very quality material that they used. The jets are kind of special and the lights with the ambiance of the lights that you can turn on and have different colors changing in the tub. It really feels like you're at a spa. The only thing that kind of shocked us both was the price, but it's worth the safety.
I got gout on my feet and it really helps. Another feature on there that we had to get used to was after you let the water out and a few minutes later, that thing blows out all the excess water. When you're back in the other part of the house and you hear this big sound, but we got used to that. It drains out and make sure no moisture is left in the pipe after you've taken your bath and drained the water out.
Carolyn, thank you for sharing your experience with us! We're delighted to hear that our sales representative provided informative and courteous service, and that the installation process went smoothly overall. We apologize for any inconvenience caused by the scratch on the floor and the indentation on the wall. If you need any assistance addressing these issues, please don't hesitate to reach out to our customer service team. We appreciate your feedback and your business!
Reviewed March 1, 2024
This is a review of Safe Step sales tactics. In short, they are manipulative, disingenuous, aggravating, and infuriating. This company uses in-home consultations to coerce high dollar, same-day purchase or risk many thousands of dollars price increase for the unpardonable sin of thoughtful consideration. The sales woman, Terry **, used all the slimy used car sales tricks in the book. She offered a senior citizen discount, a marginally legitimate military discount ("has anyone in your family ever served?"), a same day consultation discount, etc. When there was still hesitation on our end about pricing, Terry pulled out the advertising incentives sheet. When mom told her she still wanted to think on it some more and consider Safe Step against another company, Terry pitched a little fit...she seemed to take it as a personal rejection. She packed up her sales materials in a snit, including the pricing sheet.
I asked if we could keep the quote sheet with the one year pricing for reference while mom made her final decision, but she tersely informed us that she HAD to take it with her but that we could take a picture of it. That felt shady, but then she went to an even darker place. She pulled out her phone and said she needed to call in to let the office know she was leaving the house. It sounded plausible enough as a safety measure for a woman traveling alone; but no, it was another strong-arm sales tactic and a final effort to railroad mom into making a decision she wasn't ready to make.
Terry used her speaker phone to tell the office person that mom was probably going a different way for a couple of reasons but mostly price point. The fellow on the other end of the call proceeded to suggest there were additional financial incentives and that he could get the price down even more. I blew a gasket at that point and told her she could finish the call in her car. Not only did it feel like we were being held hostage by her refusal to take "not today, thanks" for an answer, but then she pulled the "Let me talk to my manager" card! The whole experience was distasteful and, to be honest, shined a very ugly light at the entire Safe Step company. I would strongly discourage anyone from doing business with these predators of senior citizens.
Rhonda, we're truly sorry to hear about your experience with our representative. Please accept our sincerest apologies for any disrespect or frustration you encountered during the consultation process. This behavior does not reflect the level of professionalism and courtesy we expect from our team members.
We understand the importance of clear communication and addressing all customer inquiries thoroughly. It's disappointing to hear that you felt your questions were not adequately addressed, and we apologize for any inconvenience this may have caused.Your feedback is invaluable to us, and we will address this matter internally to ensure that all our representatives uphold our standards of customer service and professionalism.
If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us. We're here to assist you and regain your trust.Thank you for bringing this to our attention.
Reviewed Feb. 24, 2024
As soon as I pay this off, I will be removing it. Do not recommend. Very uncomfortable. Make you feel claustrophobic. I am so sorry, I purchased it. At the expense, I felt I should have had more comfort.
Dawne, thank you for your feedback. We're sorry to hear that you're not fully satisfied with your Safe Step purchase. Your comfort and satisfaction are of utmost importance to us, and we regret if the tub has not met your expectations.If there's anything we can do to address your concerns or improve your experience, please don't hesitate to reach out to our customer service team at at 1-800-989-5101 or service@safesteptub.com. We're here to assist you in any way we can. Thank you for choosing Safe Step, and we apologize for any inconvenience caused.
Reviewed Feb. 19, 2024
The sales rep made us very comfortable. We could ask him questions and he answered them. We had fun with the installers. We love our Safe Step tub. It was a big expense for us but it's worth it. It's very enjoyable. We love the bubbling. My husband enjoys the lights. However, we never have gotten the thing in the back to make it smell. We read the book and keep trying but we can't get it to work. Also, they could have fixed the wall where the corners meet. That's a sore spot every time you walk in there. The crack on the side of the wall is there, wide open. But they were upfront and said they don't do that kind of work in the beginning. They told us that's how they had to leave it.
Thank you for sharing your experience with us! We're thrilled to hear that you had a positive interaction with our sales rep and installers, and that you're enjoying your Safe Step tub. It's wonderful to hear that the investment has been worth it for you and that you find it enjoyable, especially with features like the bubbling jets and lights.
We apologize for the inconvenience regarding the scent feature and the wall crack. It's important to us that everything functions as expected and that you're completely satisfied with your purchase. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can address these issues promptly and find a solution that works for you.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to ensure that your experience with our product continues to meet your expectations.
Reviewed Feb. 19, 2024
Our interaction was really good with the sales rep. He told us exactly what was gonna happen, how the tub works and the ins and outs. He explained everything like he was supposed to, and then installation went good. The installers went downstairs, did what they did, explained everything to us, and I couldn't ask for a better job. The tub is for my wife and it's nice and works just fine. My favorite feature is the handles on the shower for her, in case she slips. Everything is beautiful.
Chris, thank you for your review! We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working well your wife. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Feb. 18, 2024
I bought the Safe Step tub because I needed to take a bath and I hadn't taken a bath in years because my knees are bad. It's hard for me to step over and get in and out of tubs. I just took showers. So, the walk-in tub is really great that I can take the bath. I can play my music. It has the Bluetooth and the jets where you can have the water spiraling around. I feel my skin is soft. I can feel the difference in my skin. The first time I took it, I said, "Wow." It's good for helping my muscles. If I wanna take a quick shower, I can do that too because it’s got the two shower heads, the larger one and the smaller one I can hold.
The only thing is if you have dead skin or when it's time to empty the tub, then you have to try and find a way to get out of the stuff that usually goes around the side of the tub. You can't get out of the tub and it will not be on you. So, you're constantly spraying yourself to get it off. To me, that's one of the negative parts of it. Whatever you came off your body, you gotta use the shower head to get the stuff away from you.
Jacqueline, thank you for sharing your experience with the Safe Step tub. It's wonderful to hear that it has brought so much enjoyment and relief, particularly in being able to take baths again without the difficulty of stepping over tub walls. The features like Bluetooth music and the soothing jets sound like great additions to enhance your bathing experience and promote relaxation.
Your feedback about the challenge of cleaning the tub after use is valuable. We understand that it can be inconvenient to have to clean the tub after each use, especially when it comes to removing any residue or debris. We'll certainly take this into consideration as we continue to improve our products.
If you have any further suggestions or questions, please feel free to reach out. We're here to ensure that your bathing experience remains comfortable and enjoyable.
Reviewed Feb. 18, 2024
The Safe Step sales representative was very good. He measured for the tub, told us what options we had and set up the whole deal. My wife couldn't get into a regular tub safely and the tub was everything she needed where she could bathe herself. She's able to take a bath without fear of falling down. And the jacuzzi jets would help.
The initial installation was great. However, the follow-up on the finish was terrible. We've had two tubs done with them. First tub, they had caulking smeared all over the place. The second one, they had to take out a door jam. We have tiled floors in this house and they didn't bother replacing the grout. We called Safe Step, told them about the missing grout around the door dam, and they said they're not responsible for that.
Keck, thank you for sharing your feedback. We genuinely regret to hear that you were not satisfied with the follow-up on the installation of your walk-in tub. We want you to know that your comfort and satisfaction are our top priorities. We sincerely apologize for any inconvenience this has caused you. To better address your specific concerns, please reach out to our customer service team. You can contact us at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon.
Reviewed Feb. 18, 2024
I really like our Safe Step walk-in tub. I just had a man come out and replace the glass door because the top of the glass had been cracked. Nobody noticed it when they installed it. So, he fixed it and everything’s fine. I love the shower.
Connie, thank you for your review! We're thrilled to learn that you had a positive installation experience with our team and are enjoying your new Safe Step Walk-In shower. If you have any further questions or concerns, please don't hesitate to reach out!
Reviewed Feb. 18, 2024
I got to looking at the Safe Step tubs and realized that once the patient is in that tub, they would not go anywhere. That's why I went with them, because if I get my husband in that tub and that door is shut, he would not go anywhere. If he started to faint, get sick, fall, there's only one place for him to go, and that's back on that seat and against one of those very high walls.
As far as the tub for somebody who doesn't have any physical disabilities, it's a hateful thing. When I get in there to take a shower, there's no room to move. You're in a walk-in shower and you can just throw your arms and legs around, do what you wanna do. But when you're in that tub, your movements are limited, which is what I was after for an invalid. I'm no spring chicken either. I'm getting up in age. So I figured, “Well, if I outlive my husband, then that would be a safety feature for me.” I would not recommend it for anybody who does not have any disabilities, but if there are safety concerns, it's perfect. It isn't worth the money that I put into it. But the issue is my husband's safety.
Jo, thank you for sharing your perspective on the Safe Step tub. It's clear that safety and security were significant factors in your decision-making process, especially considering your husband's needs. We're glad to hear that the design of the tub provides a sense of security for you both, particularly in situations where mobility or stability may be a concern.
We understand your point about the limitations of movement within the tub, particularly for individuals without physical disabilities. While the tub may not offer the same freedom of movement as a traditional shower, its primary focus on safety and stability is essential for those with mobility challenges.
Your feedback is valuable to us as we continuously strive to improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out. We're here to support you and ensure your husband's safety and comfort remain our top priorities.
Reviewed Feb. 18, 2024
The installers did the job okay. They could have talked about it a bit more. And when they were filling up the tub, they didn't even let me know, but I heard the water run, and it seemed there was not enough conversation there. But I wouldn't recommend Safe Step Walk-in Tubs to anybody, because the guy was a good sales person but I felt talked into it because I told him I'm very tall, and he said that could be worked out. I figured the seat would be a bit higher, but it turned out it's just wider. I didn't need wider. I needed it higher. So, I haven't been using it.
Frauke, we're sorry to hear about your experience with our walk-in tub. It's important to us that our customers feel fully informed and satisfied with their purchase. We apologize for any miscommunication regarding the seat height and for not meeting your expectations in this regard. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our products and services. If there's anything further we can do to address your concerns or assist you, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com.
Reviewed Feb. 18, 2024
I was very pleased with my Safe Step tub. It was well installed. It's very high quality. It's a little high priced, but it's well worth it. It was a wonderful experience. I had to have a tub in the home before I could move in. So, they worked very carefully with me between my closing and the move-in date to be sure that it was fully installed. I am disabled and I was not able to come into the home, but the sales representative did come in and did all the review. Then they came out and gave me the presentation in my car, so I didn't have to get out. They were very accommodating.
Rhonda, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Feb. 18, 2024
Everything went well with the sales rep and we were pleased with him when he was here. He sold us quickly on the tub. The installation team was good. We talked with them quite a bit and they were very cordial. My husband had to quit talking because he might have been holding them back a little bit. We were satisfied with the Safe Step walk-in tub but there were a couple of little things that we noticed with the caulking after the installers left and they came back and repaired that.
The first time I used the walk-in tub, I enjoyed what I could do. But the level of the water was only waist high so I couldn't get the full effects of the jets. It didn’t fill up all the way and it got cold. We probably need a larger hot water tank. But I enjoyed exfoliating and everything that they do with the legs. The only thing I didn't like and I didn't think about it beforehand, so I may not have even gotten it is that you have to sit in it while you drain it, unless you stand up. So, if you already put the exfoliator on, it gets all that dead skin off and then you're sitting there while it's draining. My husband said I could stand up and spray my body.
Carol, thank you for sharing your experience with us. We're pleased to hear that you had positive interactions with our sales rep and installation team. It's important to us that our customers feel comfortable and satisfied throughout the process.
Regarding the water level and temperature, we understand your concerns. It sounds like a larger hot water tank may be necessary to ensure the tub fills to the desired level and maintains a comfortable temperature throughout your bath. As for the draining process, we appreciate your feedback and will take it into consideration for future improvements. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!
Reviewed Feb. 18, 2024
The installation of our Safe Step tub went well and smoothly. I was here when they came and when I woke up, they were gone and it was installed. The reps were very knowledgeable, too. My favorite feature is the ability to sit down or stand up. It's also easier for me to get in and out of the bathtub.
James, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Feb. 18, 2024
Safe Step's sales reps were very good and the installation team was extremely professional. There were a couple of questions we had and they did some follow-up. We couldn't really ask much more. We love our Safe Step walk-in tub. We like the various jets settings that are on there that have different purposes. We also like the micro bubble thing. You start with that then you go through the water jets. It’s really good.
Fred, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Feb. 17, 2024
I am glad that I got the tub but I would like to have a better understanding of how to make it more enjoyable for me. When I got the visit from the installers to measure, they said my water heater is new and big enough. But when I took a couple of baths, I found out that although I got the tub with the heated coil, the water coming from the water heater didn't fill the tub as full as I hoped it would and the water coming in was cooler. I had my water heater set to 110 degrees to keep my electricity bill down and I turned it up to 120, which I've heard is kind of typical, and that helps a little bit but it doesn't help that much.
Also, I am strong enough to push down the handle to lock it so that it doesn't leak. However, when my in-laws visited, they found that they had trouble doing that and they made a terrible flood all the way down into the basement. I read about the tub that it's not supposed to be difficult to close it so that it locks but it made me wonder if there's something I can do to make that a little bit easier. The only other thing that I'm not totally satisfied with is that I was happy to have bought the no-cold start thing but I noticed that I need to start that 10 or 15 minutes before I want to be sitting in the tub. And when I do do that, I can tell it's working on one half of the seat but I'm not sure with the other half.
The installers had to come from Cleveland and I live in a suburb of Pittsburgh, so this was a 2.5-hour travel so I'm hoping there's anything else I can do besides calling them and asking them to come all the way back because that's asking a lot. But other than that, I had success pairing it with my phone so that I can listen to the radio and that's good. I bought the stand-up showerhead because I am usually a showerer and I like that.
Julia, we appreciate your feedback and are glad to hear that overall you're satisfied with your tub. Regarding the water level and temperature, adjusting your water heater settings is a good start, but if you're still experiencing issues, it might be worth consulting with a plumber to ensure optimal performance. As for the locking mechanism, we apologize for any inconvenience this has caused and will look into possible solutions to make it easier to use. Regarding the no-cold start feature, it's normal for it to take some time to warm up, but if you're noticing uneven heating, please contact our customer service team for assistance at 1-800-989-5101 or service@safesteptub.com. We understand the inconvenience of having the installers travel a long distance, but if necessary, we're here to help resolve any issues remotely or schedule a visit if needed. If you have any further questions or concerns, please don't hesitate to reach out.
Reviewed Feb. 17, 2024
Everything worked out fine in the installation of our Safe Step walk-in tub. The tub looked good when it was all done. The installers were professional, too. However, they should have a shower curtain all the way to the back and the front because when you're sitting in the tub and using the shower wand, the water goes all over the back and on the floor.
We appreciate your review, John! We're delighted to learn that you enjoyed your experience from start to finish, and we genuinely appreciate your feedback on the water splashing when using the shower wand. If you have any additional recommendations, please don't hesitate to contact our customer service team at service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed Feb. 16, 2024
The people at Safe Step are disgusting. The plumbers were a mess. The people that came out and put the tub damaged our entire house. While they were there, I had them on video admitting it. Then we got a phone call from Safe Step saying that they were not gonna take care of it. So I don't recommend Safe Step to anybody. The original installer openly admitted that he screwed up so bad. He didn't even put support under this bathtub. So we could fall through the ceiling at any time.
My grandfather fell and broke his hip on June 7th of 2023. He cannot use a regular bathtub. He needed that tub. But every time we start that tub up, it leaks through our kitchen and dining room. There's black mold all in the ceiling. They've cut up the ceiling and said they were gonna replace it. Since 1979, we’ve had the original tile that was in the ceiling. But they destroyed it. There's mold all over it. We had a guy come out this last time. He told me, “Hire a plumber and get them to clear that thing, and I'll come back out once he clears it.” The guy cleared it, called back, and they said they weren't doing things. After they promised me in a typed letter that I have from them that they were at fault and that they would be glad to fix it all. So now we have an active lawsuit on Safe Step.
Alex, thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you've experienced with your walk-in tub. We understand your continued dissatisfaction and want to ensure that we address any lingering concerns you may have. We have sent you a private message with more information about your case and how our team is dedicated to providing exceptional service. If you have any further questions or would like to provide additional information, please don't hesitate to contact our customer service team at 1-800-989-5101 or service@safesteptub.com. Thank you.
Reviewed Feb. 16, 2024
The sales rep was like a good old boy. He made himself at home and told us what we needed to know and some things we didn't know about the product. Two people did the installation. They had to come back because the tub was the wrong size. So they did all the prep work the first day and when they came back the second day, they got it in. Everything was fine. We love our tub. I have a bad back, so I get in the tub, do the little Jacuzzi thing, and then put my little bath bomb in there. It relaxes me. I'm more mobile now. My back isn't as sore as it was.
Doris, we appreciate your review! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed Feb. 16, 2024
Safe Step is made in the USA. The composition material that they used was high quality. The size was right and looked like it had the features that I was interested in. The fellow that came to talk to us about it must have spent a couple of hours with us. He was very knowledgeable. He started at A and went all the way through Z and answered questions along the way. The installers were in here and out in three-quarters of the day. They cleaned up their mess and everything was tidy and tight and done correctly. I like that there's an oxygenation aspect of the water, and the way the jets work, it's very comfortable to sit in the tub. I used to shower every day. I got problems with my legs and it has become difficult to stand. So, this tub made it very easy to get in, take a bath and get back out.
Bill, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Feb. 5, 2024
A salesman at Safe Step came to my house. I learned more about Safe Step than I thought I would know. He was not in a hurry. He had a notebook with pictures that he could use. I'm a specialist in special education and I know that good audio visual aids have to cement good learning. Safe Step has put together a good package. I needed a tub that's substantial and Safe Step met all the marks. It's a sturdy build out of sturdy materials. The products are made in the United States. It also has a lifetime warranty. The price would deter a lot of people from having it. Buy if you want a Cadillac, you got to pay the price.
Everybody was pleasant. They took great care not to damage anything. The tub has jets in it. Those jets are so forceful that it's like doing exercise. It also has a little dial on there with tiny bubbles which exfoliate. Old people need a lot of help with exfoliation. My skin has improved over what it has been. Anytime I take a tub bath, I like to have a shower. I had the big, round shower thing and a handheld too on the same rod. When you stand up and turn the shower on as the water drains out, then you can rinse all that down the drain too. Plus, it helps you in wiping down the interior.
It's easy to clean. Shortly after you let all the water out, there's force that goes through the pipes to make sure that you don't have any old, moldy smell. I love all of it. I was so glad that I did it and got it installed when I did. My niece had moved to this new house with me. This past spring, she was diagnosed with ALS. She could get in it, sit down and use the handheld shower head. She was able to get a shower with great efficiency with it.
Minnie, thank you for sharing your experience with Safe Step! We're happy to hear your sales experience was a positive one and you found their explanation informative!
We're also happy to know you're satisfied with the therapeutic features of your Safe Step Walk-In Tub. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. We hope you and your niece enjoy many more safe and relaxing baths in the future! Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Feb. 5, 2024
The people that came and installed our Safe Step tub were somewhere 100 miles away. They were here by 9 o'clock in the morning. We had a big walk-in shower, so there wasn't a whole lot of redoing that they had to do but take the shower doors off, set the tub in there, plumb it in and wire it. It worked out well. They were very efficient. They didn't leave any messes. It was the same couple of guys that came out yesterday and rewired the box in. Lightning hit the house and the tub stopped working. The computer box took a surge and burned out. We had some problems getting a part. When my wife called customer service, the call went to Nashville, and it was right when there was bad weather. They shut the factory down for a week. The part that we needed never got shipped out for a week. But they came out and replaced it for no charge. We were pleased.
The cost was a lot more than what we thought it would be but my wife enjoys the tub. We got it for my her because she loves to soak in the tub. She gets around with a walker now and doesn't feel comfortable trying to step over a standard tub anymore.
Larry, thank you for taking the time to share your experience with Safe Step. We're pleased to hear that the installation process was efficient and that our team was able to address and resolve the issue with the tub promptly. Our apologies for the delay caused by the weather-related factory shutdown; we appreciate your understanding.
It's wonderful to know that your wife is enjoying the tub, and we hope it continues to bring comfort and relaxation. If you ever have further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and appreciate your trust in Safe Step.
Reviewed Feb. 4, 2024
My son uses our Safe Step tub every day, but it doesn't fill up with the hot water all the way and I'm discouraged. I asked the guy when they originally talked to me if a 50-gallon water tank would be okay and he said yes. But that was just a selling point. He gave me this big spiel that it will take care of my neuropathy and it'll fill up right to where it's supposed to b. But $18,000 later, it doesn't fill up except to the first spout in the back. It doesn't come up to the second spout and it started to have cold water coming in. Plus the fact that they busted out my old bathtub, then left it here and I've still got it after how many months, I'm not a happy camper right now. I also had to have a guy come back and fix the door because it wouldn't seal good adequately. But he did okay on that one, so I appreciated that.
Hi Vernon, thank you for your feedback. Customer satisfaction is our priority, and we apologize for any miscommunication regarding the water tank with our representative. Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank to maintain the preferred water temperature in the tub, ensuring a comfortable, shoulder-height soaking depth while bathing.
To address the issue with the tub not filling up properly with hot water, please reach out to customer service team at 1-800-989-5101 or service@safesteptub.com. Our team will work with you to understand the specific details of the problem and explore potential solutions to ensure your satisfaction. Again, we appreciate your feedback and look forward to assisting you.
Reviewed Feb. 3, 2024
The installation guys that were here did a fantastic job. But the tub wasn't getting hot enough, and Safe Step responded right away and sent somebody over. They showed us what was going on, and my wife tried it, and it worked well.
John, thank you for sharing your positive experience with Safe Step. We're pleased to hear that our team promptly addressed the issue with the tub's temperature, and you were satisfied with the resolution. Our goal is to ensure our customers have a reliable and enjoyable experience with our products.
If you ever have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and thank you for choosing Safe Step.
Reviewed Feb. 3, 2024
The salesman from Safe Step kept saying he wasn't a salesman. I know he was lying through his teeth, but he was good. He got me to buy the product. The installers chipped the tub and filled it in with caulking and never said a word to me. Other than that, it doesn't look too bad. I like the function of the tub.
Hi Gordon, thank you for your feedback. We apologize for any inconvenience caused during the installation process. We take these concerns seriously and have taken note of your experience. It's important to us that our customers are satisfied not only with the functionality of our products but also with the overall service.
If you have any additional details or if there's anything specific you would like us to address, please feel free to contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We are committed to making things right and appreciate your understanding. Thank you for choosing Safe Step.
Reviewed Feb. 3, 2024
The sales rep was very informative and answered all my questions. Also, the installers were outstanding. They did a good job, cleaned up after themselves, and were even on-call for the next couple of days when I found problems. There was a connection that wasn't quite finished out on the electrical and it cut off electric to half of my bedroom. They came in on the next workday and five minutes after they were fiddling with it, they were done. It's all fine now.
Dee, thank you for sharing your positive experience with Safe Step. We're delighted to hear that our sales rep provided helpful information and that our installers went above and beyond to ensure a smooth installation process. It's great to know that they were responsive to your concerns and quickly resolved any issues you encountered.
If you ever have further questions or need assistance in the future, please feel free to reach out. We appreciate your feedback and are grateful for your choice of Safe Step.
Reviewed Feb. 3, 2024
The Safe Step walk-in tub is okay. We’re just disappointed with the trouble that we are having. The installer told us that was the easiest one they ever put in. The opening we had for it was exactly what they needed and they'd be here and out in no time. And they were. But if they had taken time to put the doors back right, they would have been here a little bit longer. We had them come back to fix the doors and the installer fixed the bottom half and not the top half. They didn’t touch the other one.
A couple of days after they were here, my husband reached down to pick up some change he had dropped and the nailer things they used were sticking out, and cut his arm up. It is doing better but it should have never happened. The staples we found in our carpet and the way these doors are is ridiculous. They had to take the two doors off to get the unit in and they didn't put them back up right. Our bedroom door won't even stay shut half the time. I don't know whether we're gonna have to hire a contractor to get them to fix our doors. We're not happy. If we had it to do over again, we wouldn't do it. The tub is a great thing, but other parts of our home were destroyed getting it. Safe Step told us everything would be put back just the way it was and it never was, even when they sent the second person out here. He only half-fixed one door.
Hi Mary, thank you for bringing these concerns to our attention. We sincerely apologize for the challenges you've faced with the installation process. Your feedback is valuable, and we understand the importance of addressing these issues promptly.
We are sorry to hear about the problems with the doors and the inconvenience it has caused. Our team takes such matters seriously. We have forwarded this issue to our customer service team for further investigation and resolution. In the meantime, you can also contact our customer service team at 1-800-989-5101 or service@safesteptub.com to discuss the specific issues you've encountered.
We look forward to working with you to address these concerns. Thank you for choosing Safe Step, and we hope to improve your overall experience moving forward.
Reviewed Feb. 3, 2024
Safe Step's rep was very professional and polite. But we weren't on the same page about what tub we wanted. I told him that I wanted the one that I saw on the TV commercial but that's not the one we got. When the tub was installed, we didn't have a problem and one of the guys showed us how to use it. They were also professional and they did their job. It was amazing how they got it in within a few hours. I've used the tub once and I like the handheld shower. But as I got in it, when I was closing the door and locking the handle down, it cut my hand. I'm also not thrilled with the payment and I would tell my friends not to buy one.
Reviewed Feb. 2, 2024
I'm 81 years old and I got a little bit of a stomach. To walk into the Safe Step tub, the door is tight to get in. But I spent $18,000 on it so, we're going to have to live with it. Other than that, I had no problem with the sales rep then the installation was done without any difficulty and it only took one day. I like having those jets on my back and on my legs. They feel good for that 15 minutes that you're sitting. But it's not lasting. With my neuropathy and diabetes, I'm still weak and sore in the legs and feet.
Mike, thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that the installation process went smoothly and you're enjoying the benefits of the jets on your back and legs.
We understand that the tightness of the door can be a concern, and we apologize for any inconvenience. If you have any specific issues or if you believe adjustments can be made to enhance your comfort, please don't hesitate to contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We're here to assist you and ensure your satisfaction with your Safe Step Tub.
Reviewed Feb. 2, 2024
The sales rep at Safe Step was great. He explained everything. The installers were good, too. They were very efficient and at the end, they told me everything we needed to know. I love the tub, but the only thing is the water gets cold before it fills it up. It runs out before it fills up with the bigger jets. So, by the time it gets past the small jets, the water starts to get cold. Everything else is good.
Sandy, thank you for sharing your positive feedback about your experience with us. We're pleased to hear that our sales rep and installers provided helpful explanations and efficient service. Your satisfaction is important to us.
Regarding the issue with water temperature, depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank to maintain the preferred water temperature in the tub, ensuring a comfortable, shoulder-height soaking depth while bathing. If you have any additional feedback or concerns, please reach out to our team at 1-800-989-5101 or service@safesteptub.com. We appreciate your feedback and are here to help.
Reviewed Feb. 2, 2024
I like that Safe Step was American made, and that the manufacturing is in Tennessee. The sales rep was very polite and very knowledgeable about the product. The installation team was in and out before I even really knew what was going on. They were very quick and cleaned up their mess. I like the tub's ease of use. I feel better about being able to bathe myself without having to fall or worrying about falling.
Tony, thank you for sharing your positive experience with Safe Step! We're thrilled to hear that you appreciate the fact that the product is American-made, and the manufacturing being in Tennessee. It's great that the sales representative was knowledgeable and polite, providing you with the information you needed. We're also pleased to know that the installation team was efficient and left the area clean. It's wonderful that the tub's ease of use has improved your bathing experience and provided you with a sense of safety. If you ever have any more feedback or questions, feel free to reach out. We're grateful for your trust in Safe Step, and we hope you continue to enjoy the benefits of your walk-in tub.
Reviewed Feb. 2, 2024
The sales rep told me all the good parts and everything about the Safe Step walk-in tub. It seemed like a lot of money for me, being retired. But my wife needed one badly. The installers were professional and I didn't have any problem with them. My wife loves the walk-in tub. She’s got problems getting around and standing up and I just get her in this tub. She sits down and takes a bath. She enjoys it.
Enrique, thank you for sharing your experience with Safe Step! We're delighted to hear that the sales representative provided you with comprehensive information and that the installers were professional during the installation process. It's wonderful to know that the walk-in tub has been beneficial for your wife, providing her with a more accessible and enjoyable bathing experience. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in Safe Step, and we're glad to have made a positive impact on your household.
Reviewed Feb. 2, 2024
The reps let me know what benefits I might receive if I considered a Safe Step tub. The installation process went well. It was kind of touch-and-go for a while. We had some issues with the actual prices and that type of thing with regard to the actual tub and the installation, but we finally got those ironed out. The installers were very professional, told me how it was going to go, and it went pretty much like they said. As far as the walk-in tub, I can walk into it and sit down and let it fill up and enjoy my bath. It's made my lifestyle a little bit easier. It seems to have helped me with my walking and my mobility.
Marvin, thank you for sharing your experience with Safe Step! We're glad to hear that despite some challenges, the installation process smoothly and that the installers were professional in addressing any concerns. It's great to know that the walk-in tub has made a positive impact on your lifestyle, aiding in your mobility. If you ever have additional feedback or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us, and we appreciate your feedback.
Reviewed Feb. 2, 2024
I like the way the Safe Step tub was made and it is good. My favorite feature is the jets. However, if the installers would have cleaned after installing, it would have been good. I'm handicapped, I couldn't clean up all that mess. I had to have people help me.
Diana, thank you for sharing your feedback! We're pleased to hear that you like the design of the Safe Step Tub and enjoy its jets. However, we apologize for any inconvenience caused by the cleanliness after installation. Your experience is important to us, and we're sorry for any added stress. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out at 1-800-989-5101 or service@safesteptub.com. Your satisfaction is our priority, and we appreciate your feedback as it helps us improve our services.
Reviewed Feb. 2, 2024
The sales rep of Safe Step is marvelous. He came to our home and sat down and explained things to us. He was a very nice gentleman. The installers were very nice and professional. After they put it in, we found out we had a little leak and called. They sent someone right out and it was repaired right away. I've been able to use the shower and it has been a godsend, having this fractured kneecap, to get in there. I had used the bath a time before I did this, and I liked it. I've enjoyed it. We wish our hot water heater was a little bigger ‘cause the hot water runs out before. But I'm very pleased with the tub.
Kitty, thank you for your wonderful feedback! We're delighted to hear about your positive experience with the Safe Step team, from the sales rep to the installers. It's great to know that they were responsive in addressing the minor issue promptly. We understand the importance of a reliable shower, especially during your recovery, and we're thrilled to hear that the tub has been a positive addition for you. If you ever have further questions or if there's anything we can assist you with, please don't hesitate to reach out. We appreciate your trust in Safe Step and wish you continued enjoyment of your walk-in tub.
Reviewed Feb. 2, 2024
I have one small bone to pick with Safe Step's reps about their presentation. On all their commercials, they show people laid back with their head on the little pillow, but when they brought the pillow out with them, if you're taller than 5.5 feet, you can't lay back on that pillow. They must use really short people in those promo pictures. So, we have this really nice little pillow, but my head hits the wall when I use it. Other than that, the man who came out was very knowledgeable and he did a good job. The installers were good, too. They stuck with the timeline they gave me and they finished the work in one day. They went in, tore out the old tub, and put in the new one. It was all finished by the time they left.
So far, the tub is great. The price was high but I'm sure we'll enjoy it. I like the foot massage and the back of the leg massage when it's filling. We also got the walk-in shower and less than a week after we had it installed, the little shower head that sticks in if you're low to the ground and you don't want to put it up high fell off into the shower in the middle of the night and scared the pee wadding out of me. But we didn't use it anyway, and I just left it off.
John, thank you for sharing your feedback with us! We're pleased to hear that overall, your experience with Safe Step has been positive. We appreciate your understanding regarding the pillow size concern, and we'll take this into consideration for future improvements. It's great to know that the representative and installers were knowledgeable and efficient in completing the installation within the promised timeline. We hope you continue to enjoy the features of your tub and shower. If you ever have any questions or concerns, please feel free to reach out. Thank you for choosing Safe Step!
Reviewed Jan. 28, 2024
Safe Step showed me everything they would do and told me everything they would do. I got the walk-in tub combo. It uses a lot of hot water. It empties my water tank. I like that it takes away my aches and pains. Safe Step is awfully expensive but if you're afraid of falling getting in a bathtub, that's the way to go.
Melvin, thank you for your review! We're happy to hear that you had a positive and informative experience with our team, as we strive to provide excellent customer service. It's wonderful to learn that your Safe Step Walk-In Tub relieves your aches and pains! We sincerely hope you continue to experience the comfort, safety, and independence of your walk-in tub for years to come!
Reviewed Jan. 28, 2024
My wife's been in our Safe Step tub a few times already. She enjoys it a lot. One thing we found out is she cannot sit in it for extended periods of time. I had a hot tub years ago, and just getting too relaxed and sitting too long is not good. But other than that, we're happy with it.
Thank you for sharing your experience with us, John! We're glad to hear your wife is enjoying her new walk-in tub! If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Jan. 28, 2024
The only thing that stops my restless leg syndrome is to get in the Safe Step walk-in tub. And when my legs start acting up every night, I jump in it. It has been wonderful. It has saved my life. I love it. It even came with exercises to do. I do all of them. I get in there. And while the tub is filling, I can do the exercises. I turn on the lights, the action, everything. It's therapy for me. It cleans itself, which is neat. I just take a sponge of vinegar and go over it like the installer told me to after I get out.
The installer was good. They fit it right where my old tub was. I had damage to the wall, but that was expected. They were able to fit it exactly where the old tub was. Unbelievable. So, I'm very happy. They got it done in one day. And this one guy did all the heavy lifting. He was kind and sweet. And the other guy, the main guy came over from Oklahoma City. He did a good job. But he went fast on explaining things. I sat there the first night. I tried it. They said I had to wait a whole day. I couldn't figure out how to turn it off. I almost went crazy. I went, "Oh, my God. I'm gonna flood the bathroom." But I figured it out. I wish he took more time to show me the features. But they have a good written follow-up information.
Thank you for sharing your experience with us, Elaine! It's wonderful to hear you are enjoying the therapeutic features of your Safe Step Walk-In Tub and find it easy to use! We're happy to learn that our team was quick and efficient during your installation! If you have any further questions or concerns, please don't hesitate to reach out to us! Here's to many safe and relaxing baths ahead!
Reviewed Jan. 28, 2024
I like our Safe Step walk-in tub. This is our second one and this one's using Bluetooth. It takes some getting used to and it's expensive. But my favorite feature is the water flow. The installation went well too. The installers were here at 8:00 and got through about 3:00.
Ethel, thank you for sharing your positive experience with Safe Step! We're delighted to hear that you appreciate the features of your walk-in tub, especially the addition of Bluetooth. It's great to know that the installation process went smoothly and that the installers were efficient in completing the job. If you ever have any further feedback or questions, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Jan. 28, 2024
We had a sales visit from Safe Step and the lady who came was really good. She told me everything about what was going to happen, the type of people that were coming for the installation, and how many they would be. She said they would be doing it within a day and that was what they did. The installers were very nice guys and their work is excellent quality. The walk-in tub is exactly what we need and it fits perfectly in our bathroom. And we haven't had any issues with it. We like the air and the water jets, as well as the micro bubbles. I usually use the same soft blue light when I'm in the tub. But we switch around from all the different air, water, and bubble, from feet to back. I also feel good about the warranty and I like that if we move, it will move with us at least one time.
We're really enjoying the tub. I was having a lot of pre-cancer type skin issues and it seems like the tub has been helping my skin. The circulation has been good. But most of our friends and family are not going to be able to afford the 22,000 that we paid for the tub. It's just that we had the money at the time from an inheritance, so we decided to do it.
Anne, thank you for sharing your positive experience with Safe Step! We're delighted to hear that the sales representative provided thorough information and set clear expectations for the installation process. It's great to know that the installers were professional and efficient, completing the installation within the specified timeframe. We're pleased to hear that the walk-in tub meets your needs, fits perfectly in your bathroom, and that you enjoy the various features, including the air and water jets, micro bubbles, and customizable lighting. It's also reassuring that you appreciate the warranty coverage. We appreciate your trust in Safe Step, and we hope you continue to enjoy the therapeutic features of your walk-in tub!
Reviewed Jan. 27, 2024
When the installers got here, they couldn't put the tub in because the tub needed to be in the opposite direction. The installer called the company, took the tub back, and it was installed at a slightly later date. We were misled a little bit on the size of the tub for showering. But the quality of the of the people who we dealt with was excellent, except for the salesperson. They fixed it and made it work for us so that we would be happy with it. I enjoy taking my bath, and after I get out of the bathtub, my back and shoulders are much looser than they were when I went in.
Thank you for your review, Murray! We're happy to hear that your Safe Step Walk-In Tub has proven beneficial for your back and shoulders and that we were able to address any issues that came up in a timely manner! However, we apologize for the delay in installation. If there's anything we can do to improve your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Jan. 26, 2024
My experience with Safe Step has not been good. I haven't stepped foot in the tub. I've not used it. I've had surgery since then. I'm frustrated. I contacted Safe Step, and a guy came by here in Lubbock, Texas. He happened to live in Lubbock, and I thought that was a plus because I had already gotten burned on using a vendor outside of where I live. However, the wrong tub was ordered. It started in September. It was the wrong handle size. So, they had to reorder it. They got the tub in. The people that installed it live in Albuquerque, New Mexico. So, the scheduling has to be around other things happening in this area for it to be installed. It was not, "We got your tub in. We're coming over right now."
The first installer was Terry, and he was very nice and knowledgeable. They came by to look at what would need to be done. He verbalized what he would do to do the demo, which included taking out a shower and the flooring, and taking it down, and then floating it out, and making it level. When the tub was in, I got a call to arrange for a date. Then they had to rearrange that date. They said the original installer was sick and they had to find someone else. They found someone that came over, and he was very nice. But by this time, I was not really feeling well. I was having knee problems. Last week, I had a total knee replacement. And all this was an anticipation of what was gonna be happening. I was trying to get the tub in, try it and get some aromatherapy as well as the jet therapy on the leg.
The second guy that came in worked by himself. I said, "You don't have a helper?" He said, "No. I can do it." He demoed everything. I was not anticipating the damage that was gonna be done. I knew part of what's gonna have to be done. I have pictures. Nothing's happened. It's still in the installation. Nothing has been done to correct how it was installed. I didn't know who to contact. I called the sales guy who said that I could contact him. I left a message. He didn't call me. I called back a few days later. My number would have come up on his phone, and I've never heard back from him.
I didn't like the interchangeable and different contractors. Out of all this mess, there was only one contractor that really knew what he was doing. The other guy was really not a contractor. He installed the tub on two by fours, which added another three inches on to the height of stepping into the tub. He should have known it didn't need to be floated out for it to be level on the ground. His method of leveling it was putting it on two by fours. I went back there and looked at it, and I said, "It's two by fours." He said, "It's up." I said, "I won't fall through?" "No, no. It's leveled. You'll be fine."
I was too upset to even talk to him because it was during Christmas. He was in a hurry to get here. There was something that was wrong that they were anticipating that I had to take care of plumbing-wise. He said, "Well, I'll come back through Houston. I'm going down to Houston for Christmas. When I come back, if it's done, I'll proceed on installing the tub." I said, "It will be done." I made it happen within 48 hours. They had to move hot water lines. I took a picture of where it had been floated out partially, where they had floated out the line on concrete, sent it to the second guy, Patrick, and never heard back from him. He never even acknowledged that he got it.
Tiana, we are truly sorry to hear about the challenges you've faced with the installation of your Safe Step tub. This situation does not align with the level of service we strive to provide, and we apologize for the inconveniences you've experienced.
To address your concerns and expedite the resolution, please contact our customer service team directly at 1-800-989-5101. They will be able to assist you, gather necessary details, and ensure that the appropriate steps are taken to rectify the issues with the installation. Your satisfaction is our priority, and we appreciate your patience as we work to address and resolve this matter promptly.
Reviewed Jan. 26, 2024
The Safe Step sales rep wrote down specific instructions for the tub and he drew a great picture. But the installers didn't cooperate. They had to remove a large corner tub in order to put this in. There was this huge hole in the ground and they were just gonna leave the hole even though my contract said that they would fill it. They put a board on top of it and I asked several times if they filled it with concrete and they sort of said, yes. I pulled off the board the next day and saw that they hadn't filled the hole. I stopped payment on the check because they had not done what they said in writing. Then, it took them a month to fill the hole. They didn't get paid until they came and filled it. And it's a lot of money. I wouldn't have done it if I had to do it over again. But my mom is is quite safe with the tub. She likes the idea that she can close it up and use the nice hot water for a shower. She takes a shower first, sit there, and then get out and it drains fast.
Terri, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that your mother is enjoying the safety and comfort of her new Safe Step Walk-In Tub. However, we are sorry to learn about the challenges you faced during the installation. Delays and miscommunication are not the standard we strive for, and we apologize for any inconvenience this has caused. Your satisfaction is our priority, and if there’s anything we can do to improve your experience, please contact our customer service at 1-800-989-5101 or service@safesteptub.com. We’d be more than happy to talk about your experience to improve our processes in the future!
Reviewed Jan. 26, 2024
Safe Step had all the bells and whistles. The sales rep was excellent. Everything was done in one day. I like the walk-in tub except we have to get a bigger hot water heater.
We appreciate your review, Suzette! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed Jan. 25, 2024
Two people came to do the installation and they were good. But it took them two days to install it because one of them got sick. So, it was okay. The service is great. I had trouble with something on the back of the tub because it popped off and air came through, but they came right out and fixed it as soon as possible. The tub fill-up is good. But the drain time could be better. The tub does everything that's on TV. It's making me feel a lot better.
Sally, thank you for sharing your experience with us! We're glad to hear that the installation, despite a minor setback, was handled well by the team. We appreciate your feedback on the service and how quickly they addressed and resolved the issue you encountered. It's wonderful to know that the tub is delivering the promised benefits and contributing to your well-being. If you ever have further questions or if there's anything more we can assist you with, don't hesitate to reach out. We're here to ensure you continue to enjoy the benefits of your Safe Step Tub!
Reviewed Jan. 25, 2024
The Safe Step rep explained everything. We sat at the table for about an hour. I don't like how small the tub is where you can hardly move your arms around, but he did explain that it was the only one that would fit inside my doorway without tearing my doorway apart, which made sense so I'm compromising and getting used to it. The installation was great. They were right on time. The three installers worked together. They were very polite. They never took a break. One was doing the electrical and the other was doing the installing and cutting. They were here until three o'clock, and they worked straight through to get the job done. When I looked in there, I've got a nice tub. I got a nice payment, but it's gonna be worth it for me.
The tub helps me so I'm not so tensed up. I don't wanna go back to physical therapy in that water because I can get the same relief right here in my own home now. I had to buy a new hot water tank that is 50 gallons, and I still ran out of hot water. So I have to shower fast if I still wanna use the tub, too. The water goes down pretty fast when you drain it. You can sit there and it'll get down fast enough before you're cold.
Yvonne, thank you for sharing your feedback about Safe Step! We're pleased to hear that the representative provided a thorough explanation during the presentation, and we appreciate your understanding regarding the size considerations. It's great to know that the installation went smoothly, and the team worked efficiently to complete the job. We're glad the tub is providing you with relief and making a positive impact on your well-being. If you ever have further questions or feedback, feel free to reach out. We're here to help ensure you continue to enjoy your Safe Step experience!
Reviewed Jan. 25, 2024
The installation was nice, except that the guy took a couple of things off of our walls to get the tub in and then didn't put them back. We had to do that. But overall, I'm happy with Safe Step so far. I like the jets. I like that the tub drains quickly. It seems to drain faster than it fills up. But the filling up time is not really that bad either.
Phyllis, thank you for your review! We're glad to hear you had an overall positive installation experience. It's wonderful to know that you're happy with the tub, particularly enjoying the jets and the efficient drainage. If you ever have further feedback or if there's anything more we can assist you with, please don't hesitate to reach out. We're here to help!
Reviewed Jan. 25, 2024
The salesman had extreme knowledge of the product. He had answers for everything. He was a wonderful salesman. The installation went really well. The tub is wonderful. The Bluetooth is awesome. I've noticed a difference in my skin from the first time I used the micro soothe feature. It's one of the jets that creates the 10 micron diameter bubbles. When my husband had a cold and his ribs were hurting him, he got into the tub and it helped him immensely.
Cheryl, thank you for sharing your experience with us! We're thrilled to hear that you had a positive sales and installation experience with our team. It's great to know that you're enjoying the wonderful features of the tub, especially the beneficial effects of the micro soothe feature. We're delighted to hear that the tub has made a positive impact, aiding your husband during times of discomfort. If you ever have more feedback or questions, feel free to reach out. We're here to assist you!
Reviewed Jan. 25, 2024
The sales rep was a very good sales person but what he said and what happened are two different things. He said that they will take our toilet out so they can get more access to room, which they did not do, and when they installed it, they broke the mounts to the toilet. I called them up and I told them and sent them the pictures I took. The person up there said that they would have to talk to somebody.
On the preparation, the installer said that they was gonna remove all of the sheetrock and replace it with blueboard, more waterproof. They did not do that until we started screaming at them. They took the rest of the sheetrock out and the installer had to go buy blueboard and put it up. Also, I asked the representative and he said they were gonna have to remove the door, which they did. I asked if they could put up a brand-new door and they said, whatever they removed, they have to reinstall. I told them to leave it alone. They could take the door out and I would fix it myself. Other than those, the tub itself is perfect.
Robert, thank you for your feedback. We are glad to hear that you are satisfied with your new Safe Step walk-in tub. However, we are sorry to learn about the challenges you encountered during the installation process. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Jan. 25, 2024
This last time that the Safe Step rep came out, he didn't have to do any presentation because I previously owned a tub. With the first one I owned, it was a lengthy presentation. It didn't need to be as long as it did. But this last one, as soon as he walked in the door, I told him we didn't need to go through the spiel. I already know their tub. So I told him to go in, look and tell me whether they could put this fit. He said, "Okay. Sounds good to me." I got the walk-in tub and their subcontractor was absolutely wonderful. He did an outstanding job. When I had a small problem with my previous tub, all I did was call them and then they sent somebody out. He fixed it and it was all taken care of. Their service was great.
Judith, thank you for sharing your experience with Safe Step! We appreciate your continued trust in our products. It's great to hear that the installation went smoothly and that the subcontractor did an outstanding job. We're here to provide excellent service and support whenever you need it. If you have any further questions or concerns, feel free to reach out. We're grateful for your loyalty to Safe Step!
Reviewed Jan. 25, 2024
My experience with Safe Step started out really good. We had Jason come to the house and he was wonderful. He sold us the tub. But we had said early on that we were concerned about the fact that our fixtures coming in from the wall were on the right side, but Safe Step's fixtures are on the left side. He said that it's normal for that type of set-up and not to worry about it so we didn't. We couldn't afford the extra 9,000 to have it installed, so we decided we would install it ourselves. He said that everything that we needed to install would come with the kit. Plus, we would have a step-by-step instruction booklet.
Jason was great but he lied to us. Everything that we were told didn't pan out. We had the tub dropped on November and nothing that we needed to install came with it -- no PVC, connectors, tacks, and elbows. We spent thousands of dollars on parts to hook it up and have it done the way that we were told it would come. Also, the instructions did not come with it so we called the local office and asked the rep to send the email again and she did. But they weren't the step-by-step instructions. The only one that had any instructions had to do with the fixtures that are on the tub, which already came assembled. It was not helpful at all. When it comes to the construction of the tub, the way they have that drain, there is so much weight pulling on that drain. We ended up putting metal straps to hold it because that's gonna end up failing. There were a bunch of things that were just really weird with the tub.
We've had a horrible issue with people trying to call back. When the water level gets to the middle set of jets, the door starts leaking. If we hold it shut, which we shouldn't have to do, and it gets too full above the top jet, it gets enough pressure that it seals itself. We're assuming it's just an easy adjustment in the door handle so we tried to call to have somebody come out and adjust that and we got the runaround. They kept transferring me to the California office for some reason.
I finally got through to the Arizona people and the rep wanted to charge me $179 service fee. The tub has a lifetime guarantee on parts that came already assembled. They said that doesn't include the door. But we didn't put the door on, it already came like that. They said it was supposed to have been checked to make sure. It was and it's perfectly level. I had to be on hold to wait for the manager to get on the phone but she was super busy. They asked if they could call me back and I said okay and hung up. But nobody ever called me back. I waited a week before I called them back again and I got transferred to the California thing again. I went back to the Arizona one and same thing, I got on hold for a long time.
I finally talked to the manager and I got fed up with her. We've been lied to from the very beginning. The parts didn't come with it, the drain is on the wrong side, and we were told that we would get everything for this. We have spent not only a couple of thousand dollars on parts but also on plumbing because there was stuff that we couldn't do. They have hex hoses, which frequently fail, and it's behind the wall where you have no access to them. They have a little access panel, but that's not enough to get to the piping that you need to be able to get to if it's up against the wall, which it is. We've had to do so much stuff and I have had it. I said this was the last straw and that was when she finally caved and it's stupid that it took that. We have not been happy and we still haven't gotten anybody to come out for a service call.
Kimberly, thank you for sharing your feedback. We deeply regret the challenges you faced during the installation process of your walk-in tub. We sincerely apologize for the inconveniences caused and the distressing experience you had with our service. The issues you've highlighted are unacceptable and fall short of our standards. To expedite the resolution process, we kindly request you to reach out to our customer service team once again. You can reach us at 1-800-989-5101 or service@safesteptub.com. We genuinely appreciate your understanding and the opportunity to address and rectify these issues.
Reviewed Jan. 25, 2024
The installation was all done in one day. They were very efficient and very nice. My favorite feature of the tub is that I can sit there and wash my hair. Also, I love the back jets. It's helping my back and I like that.
Patricia, thank you for your review! We're delighted to hear that your installation experience with Safe Step was efficient and that the installers were nice. It's great to know that you're enjoying the features of the tub, especially the convenience of sitting to wash your hair and the therapeutic back jets. If you ever have any questions or if there's anything more we can assist you with, please don't hesitate to reach out. Thank you for choosing Safe Step!
Reviewed Jan. 25, 2024
The walk-in tub is very good. I like that I can get in and out of the tub once I drain the water out. It works better for me and my wife.
Elbert, we're thrilled to hear that you are enjoying your Safe Step walk-in tub! Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working well for both you and your wife. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Jan. 25, 2024
The presentation from Safe Step was kinda mind-boggling but we got going on it. Then, we were talking about the cost of what we were getting and it gave me a little bit of shake. But then I was thinking about my knee and we just kept on going. The main thing is my hot water heater is nothing but a 40-gallon, which isn't enough to fill the tub up where you can run your jets. You can take a shower all right in it by standing there but to fill that tub up, a 40-gallon sure isn’t gonna get it. So all I’ve taken so far are showers. I have to get another tank.
Also, the kind of deal that we came up with is I paid him so much down and then he rocked them along when they pulled up. They walked out and wanted me to sign something, which he said was for the remainder. I got the rep on the phone and he asked if I could pay six more thousand. It all was $1,600 and something. That would drop it down to 10,000 left. What he did, which I didn't know he was gonna do, was they got a place to finance. I didn’t know it until I got a mail from the financer with my name on it and then it hit me for $57 and some odd cents worth of interest. I called the rep again and told him I was not paying any interest. He said that if I didn't, he would, which sounded good to me. I called the place and gave them the name of the guy. They knew the guy and he didn't want to set it up. So I said I would get my own loan and if they knock off that $57 and some odd cents, I'd pay the thing off.
When we were signing, there was a lot of fine print there. The rep was throwing papers and I didn't have a magnifying glass. When we came up with the little things, he kind of kept telling me that it was what I got because I signed it. I might have signed it, but that wasn't what we talked about. He didn't want to admit any kind of part on that. Also, I’ve had the tub now ever since they put it in, but I haven't heard a word from anybody about how I like it or do I like it. He said I would hear something by the end of the month but I still haven’t heard anything from anybody. They went and got their bread and they were gone.
William, thank you for taking the time to share your experience with Safe Step. It's regrettable to hear about the challenges you've encountered during the purchasing process. Your feedback and concerns regarding the signing process have been noted, and we apologize for any inconvenience.
Regarding the communication lapse post-installation, we apologize for any oversight. We value your feedback and would like to ensure your satisfaction with the product. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com to share your experience, provide feedback, and address any outstanding concerns you may have.
Reviewed Jan. 25, 2024
The rep did a good job explaining and within 45 minutes, I’ve put down the deposit and set up a date. The people who came and put the walk-in tub in were very professional, clean, and didn't make any mess. They did everything good. The walk-in tub works good for my wife. She loves it. She just gets in and take a warm shower, but she can sit down and relax and enjoy it. I'm enjoying the comfort of my wife being able to get in and sit down and take a good bath without trying to stand up in a stand-up shower. I took out a practically brand new shower to put this in for me. I would recommend Safe Step to any old person, whether they've had a stroke or were they’re just old and can't get in and out of a tub, and they're tired of trying to stand up to take a shower.
We're delighted to learn that your wife is enjoying the safety and comfort of your new Safe Step walk-in tub. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. We truly appreciate your recommendation, and we sincerely hope that your new Safe Step Walk-In Tub continues to bring you and your wife joy for many years to come.
Reviewed Jan. 25, 2024
The presentation was really nice. The rep was real thorough and we enjoyed his visit. He was very considerate and was an all-around good guy. The installation took most of the day and then, they filled the tub and showed us how to use it and what to do. I like all the features of the tub and we loved it when we used it.
Nelda, thank you for your review! We're thrilled to learn that you had a positive sales and installation experience with our team and are enjoying your new Safe Step Walk-In Tub. Here's to many more safe and comforting baths in your future!
Reviewed Jan. 25, 2024
The installers did a super job of putting the tub in and it looks nice. The installation went well. It took several days to dry and it was probably about two or three days before I used it. The caulk is okay but after a year, I may have to recaulk. The features of the tub work well and the only problem I've had a couple of times is the circuit breakers popped and I've had to go out in the garage and reset it. It takes about 12 minutes to fill the tub and you gotta turn on the heated seating about 15 minutes before you sit down so it stays warm. I've got leg and back problems, and the tub helps a lot when I sit there. It's a lot of money but it's worth it.
Thomas, thank you for your review! It's wonderful to hear about your prompt and positive installation experience. Our work is 100% guaranteed, and we're delighted that it’s reflected in your installation process. We're thrilled to learn of your satisfaction with your walk-in tub, and we hope you continue to enjoy it for years to come.
Reviewed Jan. 25, 2024
I told the salesman the price was too high and he talked to his boss. They dropped the price since I was just getting the soaker tub. But when they got here, it had the jets. They said it was their mistake and I didn’t have to worry about it. If I wanted it, I could have it and if I didn’t, they would take it back. The tub was here about the same time they told me originally it'd be here. So, I took it.
I enjoyed the walk-in tub a lot. I still kinda wished I would have just gotten the soaker tub because there's a little bit of maintenance that goes with it. But it's not a big deal. You pour vinegar in it once a month. Also, you have to have the water an inch above the jets, which was a little bit of information I didn't understand at the time when I got it. I'll probably call Safe Step. There's a one little bitty silver knob that's on the left side, right close to the door and I don't know what that's for. But it doesn't seem to affect the jets. The company treated me very nicely and Mike went out on a limb for me to have it and that was nice. I've never had a salesman try to help me get what I've been wanting for years. So, it was all a great experience and the company did well. So, I tell all my relatives. They know it's a Safe Step.
Thank you for sharing your experience with Safe Step, and we appreciate your feedback. We're pleased to hear that the sales team was responsive to your concerns about the price, and we're glad they accommodated your preferences.
We understand that the inclusion of the jets may have introduced some unexpected maintenance, but we're grateful for your understanding and willingness to adapt to the features of the tub. If you have any questions about the usage or the function of specific knobs, please feel free to contact us. Our team is here to assist you and ensure you have a positive experience with your Safe Step walk-in tub.
We value your recommendation to your relatives and appreciate your trust in Safe Step, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come.
Reviewed Jan. 25, 2024
Their rep made the sales visit enjoyable where I could understand anything that I needed to know about the tub. He measured, told me what they were gonna do, took pictures, and he was right on his stuff. Then, the installers came and explained to me what they were gonna do and how they were gonna do it before they did it. I have never seen anybody that could put a tub in that fast and the quality of work was excellent. The tub has everything that they make, like the micro bubbles, and once you get the seat heated up, it's the best thing. The only thing is my wife says it takes a lot of water. You can slide down in the hole.
Vern, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience.
At Safe Step, we are consistently enhancing the design of our walk-in tubs to offer our customers the safest and most comfortable bathing experience. We genuinely appreciate your feedback on the water capacity. If you have any additional recommendations, please don't hesitate to contact our customer service team at service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed Jan. 25, 2024
They did the installation fast, but they didn't do it right. There's a sewer smell coming up to it and they're supposed to be coming back to check for plumbing problem. Other than that, I like the way the tub feels. It's a more sturdier tub and I like the fact that I can hook it up to my telephone and sit there and listen to music.
Virgil, thank you for your feedback! We are glad to hear the installation was prompt. However, we are sorry to learn about the plumbing issues you are experiencing. Customer satisfaction is our top priority. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so our team can assist you. Thank you for choosing Safe Step!
Reviewed Jan. 25, 2024
The representative for the sales visit was good. He came in and told us about all the benefits and features. We don't make decisions about those kinds of dollar values on the spot and if I had known that was the way the sale was set up, I would have waited before we had the representative come. He said the discounts are only available for now and all this other stuff. Also, we had done a little bit of research, but I hadn't done the kind of research that I would have immediately felt comfortable making that deal. But we talked through it and decided to go ahead and make the purchase that evening.
On installation day, we had hiccups about some of the promises that the sales rep made initially that they later walked back. One of the things we talked about with the sales rep was converting what was then our laundry room and having the unit put in our laundry room. Our laundry room is off of one of our first-floor bathrooms. We took what would've been a half-bath and we were gonna use Safe Step to make it into a full bath. The sales rep said he has a contractor who's been doing this and he'd have him come out. We were promised a contractor who was gonna talk with us about the installation and go over that with us. That was not what happened. It was a separate business.
They were concerned about if it would fit. I said it was not about whether it fit but we were talking about the aesthetics of it, what it’s gonna look like with a few tweaks on our part. I've done projects before where you can make it fit and the aesthetics of it don't look right. They said to not worry about it and that they were comfortable that without the contractor seeing it, he's gonna be able to make it work and I was gonna be satisfied. I was upset. They walked back on an additional visit that they promised. But it eventually turned out as well as we could expect. Everything worked out okay.
William, thank you for sharing your experience with Safe Step. We appreciate your detailed feedback, and we're glad to hear that the sales representative provided you with valuable information during the sales visit. Your feedback and concerns regarding the sales visit have been noted, and we apologize for any inconvenience.
It's unfortunate to hear that the contractor visit didn't align with your expectations, and we appreciate your understanding as we worked to address the concerns about the installation. We're pleased that, in the end, everything worked out to your satisfaction.
If you have any further questions or if there's anything we can assist you with, please don't hesitate to reach out. We value your feedback and aim to continuously improve our services.
Reviewed Jan. 25, 2024
I enjoy my Safe Step tub. I also enjoy the Bluetooth with my music. The installation of our tub was fast. I had to wait 24 hours before I could use it, though. I also found out you can't use body soap if you wanna use your jets. You can only do the jet thing with the clear water.
Recardo, thank you for your review. We're delighted to learn that you are enjoying the comfort and safety of your new Safe Step walk-in tub, and we appreciate your feedback on the water jets. Thanks once again!
Reviewed Jan. 25, 2024
I like the Safe Step tub. But I don't like their installation. They put in stuff that's crooked. This is the second one I've had and they've done a poor job on both of them on installing them. I also still don't know where they justify getting the price they do out of them. But the tub itself, we love it. I like that feature that they got the little bubble thing.
Hi Norman, thank you for your feedback! We are pleased to hear that love your new walk-in tub, and we apologize for any inconvenience you experienced on the day of the installation. If there's anything we can do to improve your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Jan. 25, 2024
The Safe Step sales rep that I worked with was Matt. He was excellent, went over everything and explained all the details. Everything was what I expected to be. What impressed me most about the presentation was how detailed they were about the product and all the different parts of it. I did a lot of research. They were able to answer all my questions, which surprised me. The installers also came here on time. They were very orderly about their work. The two technicians were on the mark. They did everything and it was fantastic. I was surprised how quickly they did it. The only thing is the water heater that I have is a 40 or 50-gallon and I need to get a larger water heater because the capacity of the tub without displacement is 80 gallons.
James, thank you for sharing your positive experience with Safe Step! We're thrilled to hear that both the salesperson and installer provided thorough explanations about the walk-in tub, ensuring you're well-informed about its features and functionality.We understand that the capacity of the tub may require adjustments to your water heater, and we appreciate your awareness of that.
If you have any further questions or need assistance with the transition to a larger water heater, please feel free to reach out. We're here to help ensure your continued satisfaction with your Safe Step walk-in tub.
Reviewed Jan. 25, 2024
The installers of our Safe Step tub knew exactly what they were doing. They got it put in. They cleaned up everything and showed us how it worked. Everything has been good ever since. We got the walk-in tub with the shower. My favorite features are the foot and back jets. Not to mention the lights. They are so soothing.
Tina, thank you for your review! We're thrilled to learn that you had a positive installation experience with our team and are enjoying your new Safe Step Walk-In Tub. Our strategically placed jets are one of our favorite features too!
Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Jan. 25, 2024
The reps were wonderful. They showed up when they said they would, and they got the walk-in tub installed. They took the old tub with them and they were able to take time to show us how to run our walk-in tub. Because we had to leave, they finished up afterwards, locked up, and left. They did an excellent job, and we love the tub. I would definitely recommend Safe Step to anyone that's looking. I like the idea that it's made in the USA and the door swings in. If it swings out and there's water pressure, years down the road, it could have very easily pushed the seal out and had a mess. I like that it's on the inside so that it won't have that issue.
Brenda, thank you so much for taking the time to share your positive experience with Safe Step Walk-In Tubs. We're thrilled to hear that your expectations were not only met but exceeded by the efficient and fast work provided by our team. We truly appreciate your recommendation and are grateful for your support.
The safety features, such as the inward-swinging door, are designed with our customers in mind, and we're glad you find them beneficial. We take pride in being made in the USA and providing quality products for our customers.
Thank you for choosing Safe Step!
Reviewed Jan. 25, 2024
Installation was quick. Safe Step did it in a day's time. The bathtub is really expensive, but it's high quality and nice. Everything's worked like they said it would and we haven't had any problems with it, so far.
We appreciate your review, Tate! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed Jan. 25, 2024
The sales rep was very nice and thorough and he explained the whole process to us. A couple of guys then came to install our walk-in tub, and they were extremely nice and very efficient. The tub was installed very nicely, and they even put baseboard down in front of it. My favorite feature about the tub is it drains quite quickly, so I'm not sitting there getting cold while it's draining. I also like the micro bubbles. I can use either air or water. Overall, I've enjoyed the walk-tub a lot. I have psoriatic arthritis, and it's very helpful in relieving pain. When I'm having a lot of pain, I can get in it and sit for 20 minutes, and I feel much better.
Martha, thank you for taking the time to share your positive experience with Safe Step! We're delighted to hear that our sales rep provided a thorough explanation of the process, ensuring you were well-informed.
Efficient and friendly installation is a key aspect of our service, and we're pleased that the installation team left you satisfied. It's great to know that the tub was installed nicely, complete with baseboard, meeting your expectations.
We're thrilled that you're enjoying the walk-in tub, especially the quick drainage and the micro bubbles feature. We understand the importance of pain relief, and we're glad to hear that the tub has been beneficial for managing your psoriatic arthritis.
Thank you for choosing Safe Step to enhance your bathing experience!
Reviewed Jan. 25, 2024
The gentlemen that installed the tub were very professional. My dad had stairlift installed a few years back, so I thought I was gonna have to remove the chair, but the installers managed to carry the tub up the stairs. They did really well for considering having to carry that thing up. They didn't bang any walls, and they cleaned up their mess. One guy went over everything about the tub, and they put the door back in the bathroom. I was happy with it. Everything's been working fine so far. I have my dad on hospice now, but he enjoyed the tub very much. I enjoy it too. It helps me relieve some stress.
Bonnie, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Jan. 25, 2024
My experience with Safe Step was very good. The sales reps paid attention to me and gave me what I wanted. Installation took most of the day, and the tub looks good.
John, we appreciate your review! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed Jan. 25, 2024
The salesperson explained everything, gave brochures, and showed me everything about the Safe Step walk-in tub, including what it did and how to do it. The installer did the same thing after it was installed. I love every part of my walk-in tub, and I like that it has the Bluetooth. The only thing is, I pair it with my phone for music, and if anybody calls while I'm in the tub, it cuts it off. Besides that, I've been very happy with the installer, the salesman, and the use of the tub.
We had a couple little kicks in the road during installation, but the installer was a nice young gentleman and he was so polite. His helper got Covid, so I certainly didn't want him to come into my house. He said, “Let me see what I can do to get somebody else to help me.” It took him an extra day to get somebody to come and help him. When I had a problem and I didn't know what to do, I had to call him back. I asked him one question, and he said, “You can go walk into the tub. See the button on the left? That's it.”
Mary, thank you for sharing your positive experience with Safe Step! We're thrilled to hear that both the salesperson and installer provided thorough explanations about the walk-in tub, ensuring you're well-informed about its features and functionality.
We understand the importance of seamless installation, and we appreciate your patience and understanding during any challenges that arose.
We're delighted that you love every aspect of your walk-in tub, including the Bluetooth feature. If you ever have further questions or need assistance, our customer support team is here to help.
Thank you for choosing Safe Step. Your satisfaction is our priority, and we're pleased to have provided you with a positive experience!
Reviewed Jan. 25, 2024
My experience was smooth and easygoing, and the guy that came out explained everything really well. What was nice, though, was that my son was here with me. My son is in construction, and when the guy was explaining how things work, my son knew exactly what he was talking about since my son is in construction. I was very pleased with everything that the guy did.
My son and I took out the Jacuzzi whirlpool that I had in. We had everything ready for the Safe Step installers, so when they came in, they just had to bring the walk-in tub in, set it there and hook it up. It was done within hours, and it was nice. One thing I liked was the first guy that came in told me, “Make sure when you get in there, you put the handle all the way down to shut the door, ‘cause there was one lady who didn't shut it all the way and the water kept leaking all over her floor. So, I just gave you some precautions. So, be careful.” The installers explained everything to me, and I was like, “Okay. All right. I see you push that button there. This does that.” However, once they walked away and I got into the tub four days later, I thought, “What did they say?” Still, the installers did everything they should’ve done and I had no complaints about how everything was handled. It went very well.
When I looked at other tub brands, they're a lot cheaper than what Safe Step offers, but I was told that customers don't get all the extra features. I've got arthritic knees, and I got the shower. With the hand shower one, because I have arthritis in my hands too, I like it where I can slide it with that strap there. It makes it so much easier. I used that to wash my hair when I went in.
I've only been in the walk-in tub once. When I was in it, I hit a button because I wanted to see about the lights and there was this noise that came on. I don't know what it was, but I hit the light button to turn it off, and I thought, “Oh my God. That's it. I'm draining this thing. I'm getting out. I'm gonna read the directions again to make sure I know exactly what I'm doing here.” I also thought, "If this thing malfunctions, how in the world am I gonna get out of it?” I can't just open the door, but I could hit the drain thing and drain it. It drains quick. All in all, the walk-in tub is very well made, and I like it a lot.
Bette, thank you for sharing your positive experience with Safe Step! We're glad to hear that the installation process was smooth and that the installer explained everything well. It's great that your son's construction knowledge was beneficial during the process.
We understand the importance of safety features, especially with arthritis concerns, and we're pleased to hear that the hand shower and other features are making a positive impact. If you ever have any questions about the functionality or usage of your walk-in tub, our customer support team is available to assist. Your satisfaction and safety are our top priorities.
We appreciate your feedback and thank you for choosing Safe Step for your walk-in tub needs!
Reviewed Jan. 25, 2024
The sales representative with Safe Step did a good job. I like him. They worked fast during the installation but they didn't finish the job. They put a thing in one whole corner of the tub where it goes against the wall. They had to wait for it to harden. They didn't do that on one of the corners. They didn't put molding up where the other tub comes out. They were in a hurry. But all in all, they did a good job. The tub is too expensive but it's a well made tub. The door opens the way I need it to. I can put music in there and sit back and relax. I have the different colored lights. It’s got the pulsating things there. They showed me how to work it. I like the tub because I could sit down and wash myself. But the fill-up time takes too long. Also, our hot water tank isn't big enough to do the job. We can't fill it high enough where the bubble things work.
John, thank you for sharing your thoughts on your Safe Step Walk-In Tub experience. We're pleased to hear that you're satisfied with the features and we appreciate your honest feedback about the installation details. Your feedback helps us improve our processes. If you have specific issues you'd like us to address, please contact our customer service team at 1-800-989-5101. We're committed to ensuring your complete satisfaction with both the product and the installation process. Thank you for choosing Safe Step!
Reviewed Jan. 25, 2024
The sales rep was really friendly, and he did really well. The installers did an excellent job too. It took them seven hours, and they didn't leave anything. It looked wonderful when they left. The walk-in tub is awfully expensive, but I like the micro air. It's a special kind of bubble that exfoliates my skin. It's different than the regular jet. It was an upgrade, and we really like that. I like the safety handles as well. There are plenty of grab bars. The only thing I would like better about the tub is that the Bluetooth needs to be louder. They're not quite loud enough. Other than that, I'm bathing more often because it's easier.
At Safe Step, we are consistently enhancing the design of our walk-in tubs to offer our customers the safest and most comfortable bathing experience. We genuinely appreciate your feedback on Bluetooth. If you have any additional recommendations, please don't hesitate to contact our customer service team at service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed Jan. 19, 2024
Everybody that I have dealt with has been outstanding and the tub itself is fabulous. The installers did an outstanding job. They were very respectful. I like the Jets. It helps my legs. It's easy to get in and out of the tub, and I like the showerheads. Everything about it is great.
David, we appreciate your review! We're thrilled to learn that you enjoyed your experience from start to finish and that you are satisfied with your new Safe Step Tub. Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working well for you. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Dec. 18, 2023
The rep is paid by commission so he was making sure that the sale was padded. The product was a little more expensive than it should have been. Other than that, he gave a good presentation and he was knowledgeable. I set up a date and that was the day the techs installed the safe step. Watch the budgeting on your Safe Step. Also, I found out after the fact that the installers were just contractors. The installer that did the woodwork was excellent. But I was not pleased with the plumber. The guy who did the woodwork offset the other guy's attitude. He said, "It's all cleaned up and everything.” When I went underneath the house to look and stuff, he left my lights on and he left trash. All my plumbing work was highly insulated underneath the house ‘cause it's in West Virginia and he left it all exposed. I’m back in Nevada so when I fly out in 10 days, I'll be going underneath the house to insulate all that that he didn't do because I didn't have time to do it before I left town.
Safe Step does really high-quality work for most parts of the product and the tub itself is excellent. But it all depends on the team that installs it. They were supposed to be certified installers of Safe Step but they were actually subcontracted. I could have done it myself and saved myself $6,000 easily. That ticked me off. One thing my wife doesn't like about the tub is that it takes a lot of water to fill it up. You get cold waiting for the tub to get full. They could have had a bedsheet for smaller people so that you could add that into the tub to not use all that water. You’re using 80 gallons of water every time you do it. That's a lot of water.
Reviewed Dec. 11, 2023
The sales rep was very polite and positive. The installation went fine although I was disappointed because I just had a brand-new doorway put in and they still took my doorway out. They put it back but it just seemed counterproductive. The Safe Step walk-in tub is fine for someone else but it didn't work out for me. It is a waste of money because it doesn't help my knees. It doesn't have jets at that level.
Reviewed Dec. 8, 2023
The sales rep was real professional. But he said that there was a heater in the tub that would keep the water warm for two hours and there's not. The crew went through the installation real fast. My dad said they were about to leave but he said, "No, no, you can't do that. There's still more caulking to do." So, they were going to leave it unfinished. The caulking job is so sloppy. It looks awful. Also, the shelf was put in too low, so all of the water pools there. We're not all that happy. It's very disappointing. But the tub works fine. I like it.
Reviewed Dec. 7, 2023
The rep was very informative about the Safe Step walk-in tub and he was very good. He answered everything and the customer service was very favorable. The installation took eight hours, then I had to wait overnight before using the tub. When I first used it, I liked the hot water. Our tub also has the jets. It was a little expensive but I've enjoyed it and it has been really good.
Reviewed Dec. 6, 2023
The rep was informative and explained Safe Step very well. I'm still trying to figure out how the installers got all that the trash out of the house. But it went very well. It was a very clean job. Every time I looked as they were proceeding, I still didn't see any trash. I love my new tub. I'm still getting used to it. So, I got to the point where I figured out how I could take a shower instead of sitting there waiting on the water to fill up. I thought that was a lot of water. It would make my water bill go up because they like to charge people on the water bill here. But it doesn't use more water than a regular bathtub or a shower. Also, I like it being heated. I haven't figured out how to let the top showerhead down, but I use the handheld thing. But it's better. I take 30 minutes in the shower.
Reviewed Dec. 6, 2023
Safe Step made it look so grand on TV. We wanted that because we had a spa. The husband had strokes, and he couldn't get in our hot tub. So, we decided that a walk-in tub would be the next best thing. Safe Step made it look so grand on TV. However, it's not for disabled people. It's very difficult to get into it. There's not enough room to close the door. We didn't have a chance to try it out before buying it. The husband is disabled. And it's difficult with his long legs to get in it and to close. And we didn't know that it was that small on the inside. So, we just take a shower in the other bathroom.
Nobody told us about a big one until after we kicked out $21,000 on the tub. We found out later that they had wider ones. The rep didn't mention that when he came here for the consultation. I told Safe Step that the guy didn't let us know about the different sizes but they didn't offer anything. But it's all right for regular folks. The wife loves it. It just takes much water. So, most of the time, she takes a shower in there.
Reviewed Dec. 6, 2023
The Safe Step salesman who came over went through the whole process, explained everything, and showed everything about the walk-in tub. It was a little pricey, but we thought it was the thing that we should get. When the installers came in the house, they were very neat and professional. They removed the old stuff and upgraded our electrical. They installed the tub a lot quicker than I thought they would. They went through the whole thing and cleaned everything up. In fact, I called the company of the guy who did the electrical upgrade to tell them what a great guy he was. So far, the tub is great and different. When you're used to a full-size tub, when you get one of these walk-ins, it's a little small, but it's very easy to get used to it. Our walk-in has the wand which is where you don't have to stand under a shower head, you can just wand wherever you wanted the water to go, and that works out well.
Reviewed Dec. 6, 2023
The installation of our Safe Step walk-in tub was quick and easy. The walk-in tub is fine, except for the door. There's not a whole lot of space getting in the door. You have to get in and scoot around to close the door.
Reviewed Dec. 6, 2023
The sales visit of the rep of Safe Step was fine. She was nice. She quoted me the price and I agreed on the price. In a few days, they came out and put it in. The product is fine. I've had no problem with the product. It works well. The seat is nice and warm. It takes a few minutes to fill it up. But I enjoy it. Sometimes I get in it twice a day.
Reviewed Dec. 6, 2023
It was a good experience with Safe Step. The sales guy explained everything well. The installer also did a good job. He was good at what he did. He had some big trash bags, and they had to tear my old tub out, and he didn't make a mess. He cleaned up as he went, and he would take it out and put it in his truck. An electrician came out too and had to run a wire from where the tub was back to my panel box. We purchased the Deluxe tub. It's got grab bars in it. The tub's really good. It fills fast, drains fast, and it has air jets in it. It has lights in it and it plays music. The air jets work well on your back and your legs and the back of your legs. It was a little bit expensive, though.
Reviewed Dec. 5, 2023
The rep was supposed to have a helper but the helper didn't show up so he was here by himself. It took about eight hours to haul everything in and out by himself. The renovation took about eight hours. We already had a tub shaped like this in there, so all he had to do was take that one out, put this one in and hook up all the water and the drains. He did the caulking but we didn't like the way it was done. So Safe Step sent somebody else out to refinish it.
I've only been in the walk-in tub a couple of times and I kinda like it a lot because it's one of those things where someone will come in and ask if you are ever getting out of there. When I was playing football, they stuck you in one of those old Whirlpools and this is kind of like that. The walk-in tub is very nice. It's got different lights and music and it talks to me and welcomes me into the tub. We have a tub in the house and my wife uses that. But she says it's harder and harder to get out of, so this made sense. I have a walk-in shower but I don't have enough grab bars. I started to lose my balance so I put in a couple of grab bars so I don't have any place to fall. The tub takes care of all of that because you're sitting.
Reviewed Dec. 5, 2023
The sales representative presented the Safe Step walk-in tub well and the guys who did the installation were very attentive to our home and laying down cloth so that they did not damage any of our carpet. It took them all day to tear the Whirlpool out and put the new tub in. But overall, they did a good job. I like the walk-in tub in the time I have used it. We had a problem with it and a service tech came by today and did some work on the Microbubbles. It wasn’t working and he came back and put a new part on it. But that's the only problem that we've had with it since we've purchased it. We're enjoying it.
Reviewed Dec. 5, 2023
The sales rep went over everything very thoroughly and the installation went well. They worked efficiently and effectively. I like the walk-in tub. It has proven to be beneficial for what I need it for and it's a nice thing to have.
Reviewed Dec. 5, 2023
I love my Safe Step Walk-in Tub. I'm 74 years old. I got back problems and leg problems. I'm a diabetic, so that means I got foot problems. I figured I'd try this tub out. So far, so good. I like the pulsating water. My experience with the sales rep went great too. The installers were awesome, as well. They finished all in one day.
Reviewed Dec. 5, 2023
I really appreciate the amenities that I get with the Safe Step tub, things that I can do and how it works. I also like those jets because of the therapeutic benefits. They told me what time the installation would be, but it came sooner. However, it's very expensive. I really think that it could be less expensive, especially for us older citizens that need the availability to get in and out.
Reviewed Dec. 3, 2023
There were nicer styles with some of the other companies but Safe Step Walk-in Tubs install it. They give a lifetime warranty. They would move it to another place if you move. Anything goes wrong with it and they fix it. I couldn't complain with the type of warranty it had, the fact that they installed it. And if I had any problems, I just have to call them and they come out and fix it.
I called Safe Step. They came out and did a presentation in my home. They said, "You realize this is a ballpark figure." They gave me a rough ballpark figure of the least to the most amount. It depended on the type of style you got, kind of work you had, the kind of house you had designed. All of it played a toll. They kept pulling up discounts as far as they could go. So, they brought it down as low as they possibly could.
I put a deposit down that same day. Because I called other companies, I was not getting any of them to give me an estimate. And if they were, "Go to our website." "Okay, your tubs are 10,000, 15,000. But you have to pay for the installer." So, we would have to pay for the installer and wiring. I didn't want that. Safe Step did it all. They did the wiring. They had a certified electrician doing the wiring. They had certified plumbers doing the plumbing. They had the installer.
And there was a head of the group which was the main person. And all the branch people were subbed off of that. One was an electrician, one was a plumber, one was a contractor. All of the experience was there in a four-man team. Everything that they would need, all of the supplies and personnel. It was a team of people that specialized in putting those in. They did all the wiring. They matched the bathroom up perfect with what the Safe Step tub was. There were no gaps. It's nice.
I use the micro stuff to help soften the skin. I use the water jets. I don't use the air jets as much because the bubbles blow bigger. So, if I fill up the tub more, the bubble jets splashed outside the tub, the air jets do, depending on how full I fill the tub. But I put it through all of the cycles. I use all of them, and stay in there because I like to relax.
Reviewed Nov. 22, 2023
I had a very good experience with Safe Step Walk-in Tubs. The rep told me everything, and the installers did a wonderful job.
Reviewed Nov. 22, 2023
Safe Step Walk-in Tubs showed me a lot of pictures and told me about it. They went upstairs and saw my tub. They told me that because of my bay window, they would have to build the tub up on both ends and my space where I put stuff would be a little lower, but I'd be able to reach it on the tub and still have the whole view. That was important to me. The installation took all day long, which is what they said it would be. They said, “We'll be there at 8:00. And we'll probably be done sometime around 6:00 or 7:00.”
I had a couple of little glitches, but they were all fixed quickly. I thought I was gonna have trouble staying there until the water got up to my knees, but it's not that slow. I just put a towel around my shoulders until the water gets to my knees. Then I don't need it anymore. It gets hot enough for me. And it's really nice, really relaxing. I'm 76 years old, and I had a hard time closing the tub. But Safe Step came out, looked at it and fixed it. I can now get in and out whenever I want. Also, I like the air and the water circulation. The telephone conversations when I had a question, they made sure that they answered it right away. And if the person that I talked to couldn't, they sent me to that person.
It was really expensive. Because I am old and my skin gets dry, I got the best of the best because I got the stuff where they can get the dead skin out. Then I put lotion on, and my skin is nice and soft. I got a discount because I paid in cash. I paid something from the beginning and the rest once it was installed. I would recommend others to Safe Step. I like mine.
Reviewed Nov. 22, 2023
I had to wait a while because when the installers tested the first tub the night before, it had a leak and they couldn't stop it so they had to make a new one. But that’s the only bad point. Safe Step's rep was awesome. And the installer was a very nice young man, knew what he was doing, and he worked hard all day. The tub drains fast, but it takes forever for it to fill. Other than that, I love those micro bubbles. My skin is in much better shape than it has been in years. There were points where my legs were so dry and bumpy because I have hypothyroidism. And now they're as smooth as a baby’s butt. The tub helps with everything.
Reviewed Nov. 22, 2023
Safe Step Walk-in Tubs' rep was very informative and helpful. But if I had a problem with the tub, I would have to call a service number, and I don't know if it would be a local person that would come. Those were the things that concerned me after the installation. Other than that, I like the idea that I could get in and take a quick shower and I don't have to use everything that's in the tub if I don't want to.
Reviewed Nov. 22, 2023
My experience with Safe Step is complicated. When the installers put the tub in, they had to remove the commode next to it. But when they put that back in, they didn't do it correctly. They didn't put the seal that goes around the bottom of the commode so I had water in the basement and in the bathroom. We determined that water was not coming from the tub but we didn't know why it was coming from the commode until I had to get a plumber and he came and told us that it didn't have a seal around the bottom. When I initially called the lady at Safe Step and told her the problem, I said I could not prove why I got the problem since it was not the tub. When the plumber came and saw the bathtub, he said, “It looks like they would have had to take this commode out to get that in. That's when this happened.”
Safe Step might want to tell future installers to be careful about that because there were three men here installing this and they all seemed to know what they were doing. Also, the tub itself is a problem for me. I only weigh 102 pounds. When I put water in the tub, I float. I can't just sit there. I had one of those tubs before in another house that I lived in and the inside was a little smaller. There was not as much volume of water. it's not the Safe Step tub's fault that I don't weigh very much. But I might look for a smaller one next if I were doing it again.
I'm not really happy about that cost part either because I have since seen an advertisement—you get $1,600 off the sale. Nobody mentioned that to me. I'm 90 years old and I hadn’t even thought of that at the time. I didn't bother calling Safe Step later because it probably wouldn't do any good. But considering what I've seen since for tubs, it seems like it was a lot of money. It was about $22,000. I paid more for it than I probably should have or could have.
That aside, I'm very pleasantly happy with the company. The salesperson was wonderful and he checked everything in the house before he sold the tub to me. I liked that very much. I’ve had the tub for several weeks and I've used it three times. Other than the floating part, the tub is nice and I like it. I would recommend Safe Step, especially to bigger people.
Reviewed Nov. 22, 2023
Safe Step had to work hard for us because we're very high up in the mountains and the getting lost factor is high here. But they found it, did a beautiful job and left the work site immaculate. They even put in some molding that I bought to finish off the room there and they did a beautiful job. They made the tub to fit our area instead of trying to make the area fit our tub.
There were three that put the tub and all these beauty walls and the tiling up. And there was another team of electricians who did the electricity work underneath the house. They were constantly in communication and checked on each other. They all got together, did what they had to do, and sometimes helped each other lift and do what they had to do. They told me, "Okay, we'll be done today." I didn't believe them. But they did it. They had this whole thing done, including the electricity, in nine hours they were here. They were sweating when they were done. They didn't play around and have lunch and smoke cigarettes. They worked hard. So, I appreciated that.
They were nice boys. They were sharp. They knew what they were doing. And I could tell that one of them was more specialized in the tub itself because he lead the others, "Make sure you do this. Did you do that? Did you check this?" It was a great experience. I was very impressed with them. They went over the tub with me and showed me where the electricity was outside and how it was connected so that I know. It blew me away. The inside of the tub has this anti-microbial feature, and the hydro bubbles are an incredible feature.
Reviewed Nov. 22, 2023
Safe Step came when they said they would come. They did their job and cleaned up afterward. They were all very courteous. I love the quality of the tub. It's great.
Reviewed Nov. 22, 2023
The sales rep was very informative and helpful in explaining how the Safe Step tub works. Also, the installers let me know what they were doing and it didn't take them very long to install the tub. The tub was everything that was explained in an ad in the magazine. The jets are great and I really like the shower. It's a little bit expensive but I needed it and I needed some help with cleansing and it did the trick.
Reviewed Nov. 22, 2023
The Safe Step sales rep was very helpful and explained everything perfectly. The installation took less than a day. It was two brothers that did it, and they're very good and they knew everything to do perfectly. They didn't have to worry about reading directions. They worked really fast and it took a few hours and I was very happy. I love my Safe Step tub but it's not deep enough. It doesn't go up to my shoulders. To get my shoulders in, I have to scoot all the way down off the seat. It only gets up to my middle back and I would really like it to be deeper. Other than that, it's really nice. It was very expensive but it was very nice to have a tub I can get into without falling.
Reviewed Nov. 22, 2023
We got a shower-tub combo from Safe Step. My experience with them went very well. My favorite feature is the tub itself, being able to sit in there with the jets. The installers did a fantastic job too. I would highly recommend it.
Reviewed Nov. 22, 2023
Everything went well with my experience with Safe Step. They were here when they said that they were going to be. The installation was seamless. The installation took about half a day. They picked up after themselves. They took out my old tub. They put in the new one and did all the hookups. I really have no complaints. I was very satisfied. I like the jets, the fact that it's got so many and the micro jets also are good. I would highly recommend them.
Reviewed Nov. 22, 2023
The rep made the product sound really good. But it was a lifetime guarantee that my mother would be able to use the warranty if she moved. But that's not what is on the papers after we read them. He also charged me 10,000 more. There were also a couple of other things where we felt a little deceived. The installer was nice but he took a long time. He would also talk a lot and stand around a lot. It ended up taking three days to get the job done instead of the one they first said. My mother really got frustrated with him. Also, a towel bar was taken down and he didn't put that back. Also, he didn't show her how to use a lot of stuff. We noticed afterwards that there were a lot of little nails around the drive part of the yard.
My mother was having someone do some cleaning. She canceled the first time and by the third day, she was pretty upset. He kept telling her "I'll be out of here before your housekeeper comes." But he wasn't. He ended up being there the whole time the housekeeping people were there. That upset my mom because she didn't get them back there to do cleaning where he was.
Reviewed Nov. 22, 2023
My interaction with the sales reps was very informative on what they knew about the product, and Safe Step got the tub in quicker than the timeline they gave me. The installers worked from 8:30 to 3:30 in the afternoon.
Reviewed Nov. 22, 2023
We've had good and bad experiences with Safe Step, but we're on the road to good now. Their sales rep was fine but his presentation was rather long and we've not heard from him since he took the check and left. Then, they sent a crew here for the installation that came quite late. It was noon before they got here and they were supposed to be here by about 10:00. Also, the first crew did not do well at all and they didn't seem to get much done. What they did do was sloppy and not anything I wanted in my home. They were here two days and didn't even get close to finishing it. But we didn't want to finish that way anyway.
We conversed back and forth with the project manager and they took care of things. They sent another crew and they got it done. They took out everything the first team did and started over. It was a bad thing for the fellow because our home has a metal roof and metal siding. And apparently, he was the boss of numerous crews and he kept getting calls on his cellphone that he had to go outside to talk to them. So, the installation took a little longer than it should have and altogether, the time it took about a day and a half for the installation to be finished. The walk-in tub looks great now and my husband likes the microbubbles. He also likes the ease of getting in and out. He's not very mobile and it's great for him to have the tub and the heated seat in there. To me, the features are all pleasant.
Other than that, at first the drain didn't want to go down and needed to be adjusted. We called them and they said someone would contact us. But nobody did and this went on for two weeks. Then yesterday, a man came, adjusted it, and got it working properly. Aside from that, the price of the walk-in tub was high and I was shocked when they told us what the price was. But for what we got, it was worth it.
Reviewed Nov. 22, 2023
Safe Step's sales rep was very wonderful and professional. He knew everything and he gave me every answer I wanted. The two guys who installed our walk-in tub was very thoughtful of everything around. They had to lift the sucker up three different angles to get upstairs and it took them a while to get it up there because I have a stair that goes up, then it goes the other direction up. And I have a stairlift that goes around. So they had to work around all that and they were very good about taking care of things. Right now, we use the shower for my wife who has dementia. I got to try to get her into the tub later. We had to fix the door on it as it was leaking water all over the floor. But they fixed the problem as fast as possible. Safe Step's customer service was pretty good once I got them on the phone there, though I had to wait.
Reviewed Nov. 22, 2023
Installation seemed to go fine, but after we started using the walk-in tub, we found some issues. It's supposed to have a heated seat, but that did not work. Safe Step also told us our water heater was big enough, but I cannot fill the tub all the way without it running out of hot water. Plus, the ledges around the tub, they should drain back into the tub when water gets on them, but they don't. Water stands on them without draining away, and there is a pipe that runs up to the shower head that drips down at the bottom of the pipe.
I've talked to Safe Step on the phone, and they said they would have the installer call us. It's been a week and a half, and we haven't heard from him. I did an online complaint as well, and it was attached to one of those emails I got saying, "How was your experience?" So, I gave them a negative review because of the issues we've had.
Reviewed Nov. 20, 2023
I scheduled home visits with Safe Step and another company. They came the same day. One was a little early and one was a little late. Safe Step was here second. The salesman politely waited out in his car until the other one left. Safe Step in the long run would be a little less expensive. My husband's a veteran and they gave us a veteran's, discount which kicked the price of it down. Their warranty is a lot better. It's as long as we're alive with it. Another selling point for me was the salesman gave me more user-friendly information about the tub than what the other one did.
The salesman had told us that a team of four people would be here to do the install. A couple came in, introduced themselves, and went about doing their work. It took them longer than they thought it would but they got the install done. But they did not finish to my expectation. They were supposed to clean the tub up and have it ready for use when they left. They did not do that. I had to do my own cleaning to use the tub. I'm handicapped and it's difficult for me to do things like that. There was also some of the caulking that they did not do around the top to keep water from splashing over behind the backing on the tub. I wasn't too happy with that. My husband had to go buy some caulking and get it fixed. I was aggravated about that.
The door that they brought out to replace the one that we had in our bathroom wasn't wide enough to get the tub in and for a wheelchair if and when needed so they didn't install it. My husband bought a door and installed it. When I went to use it, the drain would not work with the remote. I called Safe Step directly and the lady was very apologetic. I got a tech out here and he seemed very knowledgeable. He cleaned that tub up for me so I wouldn't have to do it. But come find out, there is a motor that's missing in the tub. He had to order one and he's supposed to be back out when it comes in to replace it. Two months down the road, the tub is still not working right. The salesman responded the first time but I'm still waiting to hear from him the last time I asked him for some information.
Reviewed Nov. 15, 2023
Everything looks good except I keep seeing the panels are loose. Also, I can hardly get the door to lock. Other than that, I've taken two baths in the Safe Step and I like the colored lights in it. I like to watch the bubbles too. I got a white tub and it looks good with my wall.
Reviewed Nov. 14, 2023
On September 26th, they came out to install the tub, which was about a month after I signed a contract to agree to pay for the tub once it was installed. They got in here about 8:00 in the morning, which is about the time they were supposed to arrive. I told them I had a doctor's appointment that I had to go to. I left and told them my sister would be there to sign off on anything they needed signed off on. They said they would go through the tub system and show her how it works and she could show me when I got back.
I got back from the doctor and my sister told me that the tub does not work yet, that there was a problem with it, and somebody was supposed to be coming out the following Wednesday to fix it. I waited another week. A guy came out and replaced the control panel but it still didn't work. He said, "I don't have the right parts. I'm gonna have to call my shop and they're gonna have to order the parts because the shop doesn't have them either." He came in the following week on a Saturday and said that he was gonna replace the circuit board and he got a new control panel to go with it as well.
He put those and a new motor in, but the motor didn't work. He was thinking that the control board and the circuit board were both okay and that it was the motor that was seized up. He had to go back again. We were working on three weeks after the installation. He came back out again with a new motor. This motor is not seized up. He proved it to me by plugging it into the wall before it went into the bathroom to fix the bathroom tub. He installed the new motor but I still don't have a tub that runs properly. I can fill it up with water, I can turn on air jets, but there are no water jets. There are no micros. The micros were supposed to help with my skin condition and that's three-fourths of the selling feature that got me to buy that tub.
I got the shower install package with it but I'm highly disappointed in the shower because there's no adjustment for the strength of the shower. I have a showerhead that has seven different settings on it so that I can get a massage out of my showerhead or I could just have it like a rainfall shower. The rainfall shower does not get through your hair if you've got hair spray in your hair. It just puts a layer of wetness outside your hair. It's hard to get your hair clean using the shower. They have a handheld showerhead that goes along with the rainfall shower up there. It doesn't have any adjustments on it either. Also, this thing is so tiny. I wear a size nine and it's hard to turn around in the shower. There's no room on the floor for you to stand up and move around on the floor of the tub. It's made for sitting, that's for sure.
There are a bunch of features about the tub that I don't like that they didn't even consider telling me about. It takes an awful lot of water to fill that tub up, 40 gallons. If you don't have a 50-gallon or an insta-hot on your water coming in, you run out of water way before that tub's ever full. You can't get out of the tub because the door is latched shut. If you try and open the door, you're gonna get water everywhere. You can't get out of the tub and go boil some hot water, put it in there with the water then get back in the tub because you have to crawl over the doors which are four feet high.
They don't tell you about the problem with the hot water. Before you can relax and enjoy the tub, you'd be in there for a good hour and a half. I have a 40-gallon water heater, but I have to wait three times for it to get the water to get hot again and my sister brought me six pots of boiling water to add to my hot water so that I could have a hot bath. That's crazy. I was disappointed with that feature. I plan on having an insta-hot put back in my bathroom so that I won't have that problem because that will give me unlimited hot water. But I'm so frustrated with them right now because I still don't have a tub that works.
I'm not happy about the tub at all. The materials it's made out of are a little flimsy. They have these magnets that hold the covers on the places that the repair guy gets in and out of to try and replace stuff and work on the thing. They have magnets to hold that piece of fiberglass onto the tub itself so that it doesn't just fall out. You can see the light right through them. They don't fit very well even with the magnets.
I had their financing company call me because I had it financed and they want payment. I said, "I'm not making a payment until this thing works." I'm ready to call Safe Step and tell them come get their tub because it hasn't worked since they put it in. But it's gonna cost me to have them come and get it. If they can't fix it, they should tell me, come get the thing and pay for me to be able to put my shower back in.
I've been calling Safe Step for at least two weeks now but they have not returned my calls. The subcontractors at least are good about calling me back, telling me what was going on, and keeping me up to date. But as for Safe Step, all they care about is getting a sale. I also had told them I wanted to save my shower doors. They said okay but I can't find the shower doors anywhere. I don't believe they left them here. I told Safe Step I was gonna call the ConsumerAffairs Bureau and report them for their lack of communication as far as trying to take care of a customer after the fact but that didn't get them to respond to me.
Reviewed Nov. 14, 2023
My experience with Safe Step has been terrible and I would not recommend them. They sent a contractor that I looked up on the State Contractors Board and they had 1s. It's Burrows Construction company in Henderson and I sent them a bad review. When the installer came here, he even told my husband, "Don't come in here. This is a construction site." I'm an OSHA supervisor. It was not a construction site. There are no hard hats. It's a bathtub. My husband needed to go through the bathroom to get to his meds and the installer had no business stating that to him.
Safe Step was perfect 16 years ago. But now, I'm still waiting. This has been going on since August. They did not complete the installation. They still haven't replaced it or fixed it. When I called them, I told them I wanted this tub out and the proper one put in. I called the salesman because Colleen said, "I don't know what they're gonna do. You're just stuck with it." No, I am not stuck with a tiny tub that I can't fit in. I'm 5'4" and 180 pounds. It ain't fitting that little thing. Colleen was supposed to call me this weekend because it's supposed to be in next week.
Safe Step wanted to do a final inspection. I said, "You are not sending the Clark County out here to do a final inspection because it's not done." They said, "We made it the same one as you had before." No, they didn't. They didn't have records that went back that far, in my opinion. This is a 52-inch tub, but I couldn't even sit in it to take a bath. It is only 23 inches wide inside. You can't fit your arms in there. The butt goes in there, but you have to stand up against the wall and sit on the tub to get the door to close. I have a replaced shoulder. I can't do that.
The salesman came back out here, and said, "I can't believe this. We've never had problems with these people. This is why it's not draining. This is why it's not filling." He also said, "It's gonna cost $6,500 to fix this." I said, "Why do we have to pay for the reinstall? That's not appropriate." I told them supposedly, they have used this company before. But whatever they did, they didn't do it right. A friend of mine is a construction guy. He came over and found 10 things that were wrong.
Reviewed Nov. 14, 2023
The installation team cut the wall open and left a big scar there. They didn't clean it up. We have to hire somebody to patch it up. But we like everything about the tub. The only thing we can't figure out how to use is the aroma feature.
Reviewed Nov. 14, 2023
Everything was very good with the reps at Safe Step. They showed they had experience. One of them had the tub in their home. They showed us pictures and offered us different materials and surroundings on the walls. But there was one thing that my wife was disappointed with. The installation team didn't check everything thoroughly before they started installing. There were two issues. The electric drain didn't work so it was missing some parts there. There was also a broken spring part which they didn't have. They had to end up ordering a special part for it.
After they wired the tub, all of a sudden, there was an electric outage in our living room. The outlets and the light fixture on the ceiling weren't working. We let them know, and they had to come back but they said it wasn't the tub. We would have to get in touch with another electrical company. Fortunately, there are many. Unfortunately, there were a lot who didn't call me back. I would call a bunch of places and leave messages but we were still in an outage.
I was suspecting that the electrical outage was caused by the installation team. They did something, but they kept saying they didn't. It was too much of a coincidence for it to happen at the same time. I've been living here since May 2011 and we've never had an outage in the living room specifically until that day when they were here installing the tub. It finally worked after they came back again to fix it and ordered the parts to install. That aside, the experience is good. It's a nice tub. It's cool that it fills up with the water. It's got the water jets. My wife uses the handheld the handheld showerhead. She's able to move that around.
Reviewed Nov. 14, 2023
The Safe Step rep came out and showed us what the tub would look like and the benefits of it. It's not cheap, but we knew that when we were going into it. The installation team was good but they left a mess downstairs where they had to drill through the floor to a pipe. The tub is a little small for me because I'm a big fellow. Most of the time, I use the shower. But if it was a little bit bigger where you stand to take a shower, it would be a whole lot better. Other than that, it's a nice tub. When we had to call a repairman out for a leak, he came right out, was courteous and did his job well. I would recommend the Safe Step tub to anybody if they were interested.
Reviewed Nov. 14, 2023
I like that I can sit down if I need to. But the walk-in part is too narrow. It's hard to open and shut the door. I'm not that tall, but it bangs my knees. I wish that the tub section be larger.
Reviewed Nov. 14, 2023
The installation team didn't take the trash off, didn't put spreads on the floor to keep the floor clean, and didn't clean up behind themselves. Plus, the tub leaked when they got it in. But we got it fixed. I like the ease of getting in the SafeStep tub. I also like the water jets.
Safe Step Walk-In Tub Company Information
- Social media:
- Company Name:
- Safe Step Walk-In Tub
- Company Type:
- Private
- Address:
- 520 Royal Parkway Suite 100
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37214
- Country:
- United States
- Website:
- www.safesteptub.com
Media
