Safe Step Walk-in Tubs
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About Safe Step Walk-in Tubs
Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a lifetime warranty on the tub frame, specific parts and labor. The company doesn’t show pricing information online, but homeowners can receive a quote after an in-home consultation. The quote includes the product and installation costs.
Pros & Cons
- Hybrid walk-in tub/shower option
- Financing available
- Lifetime warranty
- Discounts available
- Only 10 possible hydro-jets
- No pricing online
Safe Step offers walk-in tubs and tub/shower hybrids with a variety of safety and comfort features, including hydro-jets and anti-scald technology. Each tub comes with a lifetime warranty.
Safe Step Walk-in Tubs Reviews
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The sales rep, Jim, was excellent, or we probably wouldn't have done it. He was extremely nice, very informative and persuasive. We contracted right then and there to have the tub installed. He had told us that the installation may take in excess of a day. The lead guy of the crew that did it, Sam, was extremely professional. They were almost complete with the job in half a day the first day and we were amazed at the quality of the work that they did. The tub meets our expectations but we're having trouble with the water temperature. We can't get the water hot enough. We have a 75-gallon water heater, which we were told would be more than enough. We have it cranked up for a very hot temperature water. It's the mixing valve. It's either not warm enough for our personal preference or it is defective and Jim has offered a technician to see which of those issues is the case.
We were impressed with the sales guy's presentation. But it could have been stressed a lot more that the hot water tank that we have is not large enough. We only have a 30 gallon, and according to the paperwork after we get done reading it, it should be at least 40 and possibly 50 if you can get it. But the installers were very good. They did an excellent job. But my wife said that it would be more relaxing if you didn't have to wait 45 minutes to get a tub of water. Also, she said the tub is still leaking on the bottom after she closes the handle inside of it. This happens every time that she took the bath.
The sales guy was very nice. Also, the installers knew what they were doing. They worked straight through. They came around 9:00, they left, probably, at 3:00.
They were done in a day. People should be aware that the heated seat and back are not like this heated seat and back in my car which really warms me up. I thought they weren't working, but they were. It just never seems particularly warm. And it leaked. It dumped the water very quickly when it was leaking. But they came back. The tech was very knowledgeable. And he tightened the door handle, which is what fixed it. It hasn't leaked since then. Don't trust the fact that you have to sit there for 15 minutes while it fills inside the tub, which was depressing. But they're all that way. I bought some stairs, and I climb in now. The microbubbles were fascinating to my husband. Also, my skin is very soft. I felt good.
The pricing is okay. Safe Step did a nice job. I have some problems but I'm working on those. On the one wall, there are two tiny holes. And it looks like they tried to fill them in with some kind of rubber caulk. And I never noticed them until I decided to clean the tub. They said to let it sit for 48 hours, then I could use it. When they finished up, the tech thought he left me the black thing that opens up where the motor is for that you hit if you have a problem. It wasn't in any of those papers he gave me. And they didn't leave it in the bathroom. They've been very nice, but I haven't gotten any answers back. One of them wants me to send a picture. I did that. I called him the next day. He said, “Yes, I got it.” It has only been a week. They did it on Thursday. I didn't clean the tub until Sunday because that was my 48 hours, Friday and Saturday. So, I called them either the Monday or Tuesday. I hope they will get it straightened out.
The installers were very, very good. They got here at 8:00 and they were gone by 5:00. I like the heated seat of the tub. The shower should be pointed at the seat but it's not. Also, the door when it's open, it doesn't stay open. It keeps shutting when you're coming out of the tub.
Safe Step's rep was very knowledgeable. The installers were very diligent and really went at it hard. They did an excellent job cleaning up when they were through. The guy that put it in did an excellent job. And he demonstrated it. It did not leak when he filled it up. And I waited for two days. I got in it, and it leaked. So we called. Three weeks after we called, they sent someone out. And he came in and filled it up. It didn't leak so he left. 30 minutes later, I got in, and it leaked. He said he could see places in the door that could cause the leak. And he has gone ahead and order a door. We waited eight days, and the door came. I called him and told him the door was here. And we've waited eight days for them to come and put it in. They've been putting off getting it fixed. And they're supposed to come today. They have to get that fixed. They are supposed to be here between 12:00 and 2:00 today.
We love the way the tub operates, looks and the shower and Jacuzzi features. It was a good investment for us. Just being able to get in, he said I could go ahead and get in, and take a shower and run it up to a certain point before it leaked. So, I've been doing that. I've enjoyed those features tremendously. But we can't use the jacuzzi features because it makes the tub leak. It doesn’t look like it would be a hard thing to fix. We just need to get somebody on it. It is a big investment and we want it fixed because we need it. I hope they come. We were told that we had a money back guarantee, and that we had a lifetime guarantee. We want it fixed.
When you spend that much money, you don't want to have to wait for somebody to come and fix it. I have several friends that want to come and look at it because they're around our age and need one. And I'm not going to recommend this tub to anybody until it's working. I love the looks of it in my bathroom. I love the features, what all it would do. If I could use them all, I would recommend it in a second.
Hi George & Mrs. We're sorry to hear about this experience. It is always our goal to get the job done right the first time, and in the cases where that does not happen, to get things fixed as soon as possible. Please take some time to send us a message at firstname.lastname@example.org so we can learn more about what went wrong here and prevent it from happening in the future. We strive to give all customers top-tier service, and we want to grow from any bumps in the road along the way.
Safe Step's rep was knowledgeable about everything and she didn't have to go looking through a catalogue to figure out what her answers would be. Their installation team was great, too. They said they would follow the tub’s outline and that went well. But there's a side of the cabinet facing it and when they put up the splash guard, it only curled over half of that cabinet, so it looks very funny. They really need to spend more time in going over how to work the tub before they run out. It was too quick and I needed to do it all over again. Also, the tub they pulled out had a bench seat next to it, so they had to leave that blank. And I haven't been able to get anyone in to do that. It’s a 2-foot-square of tiling and the installers don't do retiling if needed.
Aside from that, by mistake, they caulked one of the drawers shut and I had to chop it open. But they came back and recaulked it. Then one time, when I shut off the hand wand, it didn't shut all the way off, so I thought it was leaking. But it really wasn't leaking because it just wasn't pushed in all the way. But they were very polite about it and they did an excellent job. They also got someone here very quickly and they corrected the problems. Safe Step's customer service has been great as well and so far, I like the water jets of the tub. But they should somehow label the controls better and if they could, they should do it in large type because they're dealing with all these senior citizens and we are a little forgetful.
Everything went well as far as the installation. The tech that installed it was good and funny. He knows his stuff. We did have a lot of hiccups but he resolved everything. Then, there was the training and after my training and I learned how to use it, it’s been really good. They have a lot of videos there - how to exercise and how to do things. But I would like videos on how to use it if you only want to do the feet - if you have epsom salt, is it safe? Also, I would have liked if it had more settings, more pressure.
I love my little tub. I like the handle for washing and I like the features. I like the part where I could just do my legs if I wanted to, which is what my concern was. Also, it has the ozone and I was really impressed when I saw that feature. Because I’m a little bit on the plumpier side, it’s a little difficult to come in. But I already figured out how to do it. There's a certain way to get in there. Once I'm in, and I have everything, it's fine. To me, it is pricey and I had to think if I could afford this. But when I looked at my health benefits, it's priceless.
When Safe Step's reps came out and did a sales presentation, it was good and not too long. Then for the installation, it took them five hours all together from start to finish. But we've had the walk-in for a month now and we haven't used it yet because our hot water heater is not big enough.
Safe Step is a quality product. The one that we decided on was well made. It was made in the United States. It also has a lifetime guarantee. The sales rep was wonderful. She was well informed about it. She's done an awesome job. The installers told us that they'd be here between 8:00 and 8:30. They were here at about 10 minutes after 8:00. At about 12:30, they were through with the job. It was installed to my satisfaction, which I'm a very picky person. They did quite well.
The electrician and I had a little bit of a problem. But that was the only thing. They got a hole in the drywall. He patched it with a piece of plastic, which is not too noticeable, but it wasn't done the way I would like it. But then, in turn, it's good enough that I didn't replace the drywall myself. Other than that, everything is just fine. It's sealed up. The two people were very knowledgeable in putting it in.
The wife and I both enjoy it. She's especially enjoying it. She's got neuropathy in her legs, and it's helping her legs and feet and making her feel a lot more comfortable. She also likes the microbubbles. Seems it's a cleansing type thing and makes her skin feel a lot better. I would recommend Safe Step to any of my friends and loved ones. It is a very expensive product, but it's well worth it.
My mother likes the fact that she is able to sit down in the tub. It's a very good product and convenient too. However, to get the tub in, the installers had to remove some existing infrastructure in the bathroom. When they put the tub in, they didn't secure everything or put things back the way they were. Also, we ordered two speakers and they installed one speaker but didn't install the other speaker. They did not make sure everything is secure or check back to make sure everything was done the right way.
Thank you for your feedback, Shylon. While we're happy that you are pleased with our product, we’re sorry to hear about your experience. This definitely does not meet the standard of service we aim to provide. Please reach out to us by calling 1-800-989-5101 or sending a message to email@example.com so we can resolve this issue as soon as possible.
The installation was great and the reps got it all done in one day. But the place where you put the atomizer blew off and broke so I need to get that fixed. Still, it’s nice to be able to take a bath again and I love the Bluetooth feature.
I wasn't really proud of the sales representative of Safe Step. He may have led me when he quoted me the price and then left me no hardcopy, signing on an iPad for an old man is kind of rough. I didn't really realize what I signed until he mailed me the hard copy of what I was gonna have to pay for it. But the installation was really good. I also like the quality of the tub. I like taking a good bath or a shower. I also like the way that I set the water temperature and it's automatically that way. It's not like trying to adjust two valves to get the water temperature correct. I liked the Safe Step tub way better than the other tubs like the Kohler tub and the American Standard tub.
My wife has a lot of mobility issues with her back or knee. She was having a lot of difficulties showering in her stand-up shower. It would be easier and safer for her if we had a walk-in tub. We contacted Safe Step. Although their price was outrageously high, the product is really good. They did exactly what they would say from the standpoint of installing it in five hours and cleaning up their mess.
The quality of Safe Step is excellent from what I've observed. There's a learning curve to working it, though. The people who have cognitive problems probably would have a difficult time figuring it out. My wife has so many problems, and I run the water and set the controls for her. There were some minor design flaws with grab bars, where they’re placed. My wife still has trouble standing up even though there are two grab bars. When you open the door or try to get out, one of the grab bars is behind the door. It's useless at that point. So there's only one. When you have problems, you're weak, your arms are not very strong, you need more than one grab bar. So it's always a struggle to get her out. I'm always there to help her get up and usually sit in a wheelchair till she can get dressed, get dried up, and get her clothes on. But other than that, I would hope that they would make those changes at some point.
A nice gentleman come out here at the house and measured to make sure that the bathroom I wanted to put it in would accept the size of the tub that I wanted. Then he sat down and explained all the things that we needed to know, what options we got, and the options that I wanted. I didn't get anything that I didn't want. I didn't have to accept a bunch of things for money that I wouldn't use. I got just what I wanted to use.
When the installers came, they took everything that they needed out. In less than eight hours, it was complete and they were giving me instructions on how to use the tub and what things do. It was phenomenal. You can get into the tub without stepping up a foot. I don’t have to bend my knees. I also got the option of sitting down and taking a bath or standing up and taking a shower.
The sales rep was very nice and knowledgeable. He told me exactly what would happen. He said it would take 14 to 21 days. It was closer to 21 days before they came to put the tub in. But they were in and out in a day. They showed me how to operate it and gave me a video on how to operate it. The only problem I had was I didn't have a big enough hot water heater and I had to get a new one. Safe Step could have told me about it right up front that my tank would not fill that tub. I'm sure they have this problem everywhere because they gave me a $750 allowance for a hot water tank. But other than that, I'm 100% satisfied. Everything was great. I love the tub. I didn't at first, but the more I use it, the better I like it.
The rep was very good. Also, the installers were very efficient. I’m very impressed with how quickly they worked and how thorough they were. They had to take the molding around the door because it wouldn't fit through. They took it off, and they put it back. And I couldn't even tell where they put it back. My wife likes the easy entry.
The sales representative was very positive. Also, the tub is great. Everything as advertised. I like the wider door, the lower step-in. It has a feature that exfoliates your skin, and that's nice. And it also has a stand-up shower. Another positive is they seem to follow up. Once the tub installed, there is communication from them to their customers. However, the installation was rough. They have one person for the whole state. And it made it very difficult to get us a detailed installation schedule. We waited for three months. But the installer came and did their thing. I've got some maintenance I need done on it. Because when it was installed, they didn't install the speakers, for the Bluetooth. And I'm having the same experience as what I had for the installation. The person that scheduled it told me they would call me this week. There is the rest of today and Friday, but I would get that same thing and never hear from them. So, he's very busy.
The representative came by and we were pleased with her. We were happy as well with the service from the installers. We’re enjoying the tub although we are probably not using it as much as we could. I like the jets in it and the soothing effect, and the comfort.
I have a bathroom down in the basement with a shower stall and I was mainly using the handheld. With Safe Step, I don’t have to go to the basement and it’s easy to use the walk-in tub. I tried to fill the it all the way up like it shows in the pictures and it used all my water. Then, when I tried to rinse off and wash my hair, it was cold water. So, I don't ever fill it up. The reps checked it to see if it would be alright to have a bigger water tank and they said yes.
I have trouble working all the different features of the Safe Step tub because I don't see well. So, it's complicated for me. Other than that, the installation went fine and the sales rep was great.
Hi, Nora. We're happy to hear that your experience with our team went well. If you ever need assistance with operating your tub, please do not hesitate to reach out to us. We will be happy to help!
Safe Step is exactly what I need. It’s great to be in a tub and all its features are good.
Right now, it's hard to get any kind of bathtub. We thought we were going to need it for the plumber to get the plumbing installed correctly for the bathtub and other brands were three to four months behind but SafeStep was only about eight weeks out. The gentleman who came to make the sales call was pleasant enough and a good salesman. I liked that if I have a problem, I could call and they would come help.
The rep was very nice and I couldn't be more complimentary of the installers. They were here for 13 hours. The big reason was we lost power right towards the end of the installation and they said they would rather sit and wait out the power coming back on 'cause they needed to be in Morristown the next day. My wife is using the tub and enjoying it. She is just now getting used to the bubbles coming out the spa features. It took her a while to get used to staying in the tub long enough. I keep telling her she needs to stay in longer.
The rep was awesome and I am satisfied with Safe Step so far. They were very quick. They got it done quickly and efficiently and they did a really good job. I had some issues with some cold water. ‘Cause everywhere else I had good water pressure. But in the tub, I didn't. So, I had to bear with it and just use our very, very hot tub. It was horrible. Something was clogged on the settings for the thing for the cold side.
I had a filter system and a water softener put in because I thought that was my problem with the tub. But it wasn’t. Safe Step got all that corrected. The tech replaced the filter thing on it and then it started working fine. The second time I took a bath in it was a little bit better. So, today I'm taking another one. I'm happy.
The installation took about the time they told me it would and the installers did a good job. The tub is as advertised but there are some things about it I still don't understand, like how to get music out of it. I understand there are some speakers in there and it’s got a Bluetooth. But I don't know how to utilize that thing and maybe somebody can tell me. It's also a little tight getting around that door going in, which is true for all walk-in tubs. And the old tub was a little easier to get in and out of. But overall, when you weigh all of positives and the minuses, I'm going to be glad I bought it.
We were very satisfied with the installation. The husband and wife that came and put in our tub said that they've been doing this for 12 years and they were very, very efficient and very good. The only thing is Safe Step is costly. Don't get into this unless you want to spend some money. To me, they could be a little less expensive. The tub cost us almost what my mother paid to build the house I'm living in because it was built in 1966. But it'll be worth it in the long run. I'm thoroughly enjoying the tub. It's definitely a safe way to take a bath. It's very comfortable and very soothing in the muscles. It's relaxing.
I have two artificial hips and they give me some problems every once in a while. So, I figured the walk-in tub would help. I've had back problems in the past, too. Plus, I love taking baths. I had a bathtub, but it was so small that I couldn't fit in it. I called Safe Step up and inquired and they were very cooperative and sent us a good salesperson here. The tub was more expensive than I thought, but I took out a loan and that helped. It was a while to get the tub installed because they had to make the door bigger. They couldn't get the tub in unless they took out the old door and put in a new door. I'm still waiting for the door to be installed to the bathroom. I'm learning how to use the tub and it's a great asset. I really like it. It's just I like to get the tub a little hotter.
The rep was very knowledgeable and helpful. The installers did a great job. They were consistent and diligent all day. They got the work done and cleaned up everything after they left. I absolutely love the Safe Step and the aesthetics and everything. It's relaxing and it works perfect in the space that we put it in. But I couldn't get the cartridge to open as nobody really showed us how to put the aromatherapy in there. But I finally figured it out.
Safe Step has a good product and they have good installers. The tub is convenient for my wife to get in because she doesn't have a lot of mobility. She can get in the tub and sit and I don't worry about her falling down. But their customer service sucks. Once they sell you the product, it's near impossible to get anything done afterward. I had our second tub installed on October the 18th and the installer left a hole in the wall. Finally, after multiple telephone calls with the salesman, the customer service, and several other people, they agreed to come out today to patch the hole.
Hi, Curtis. While we are happy that this issue has come to a resolution, we do apologize for the delay. We always do our very best to get any and all customer concerns addressed as soon as possible. If any other issues arise, please call our service hotline or email firstname.lastname@example.org for assistance.
All the features are very good, especially the jets. It also has all that other technology -- the sound and the music you can meditate and relax to. Also, it's easy to step in, keep from falling down, and try to get up the best way I can. It's very helpful as we get older. And I own a lifetime guarantee where I can call back anything. I'm very pleased with it.
The rep was very good. She explained everything upfront about the lifetime guarantee. If anything happens to the tub out here for the next 20 years, they'd fix it for free. Within four and a half hours, the techs were taking out the old tub and putting this new one in. I love the way I can fill it up with water with Whirlpool. I wish it had a little more space width-wise, but you gotta do what you gotta do.
The sales rep came to my house and showed me videos of the warehouse where they made the walk-in tubs. And the guarantee that Safe Step has on the product got me. The installers did a decent job and all I had to do was move out of their way and let them do what they had to do. They didn't bother me at all and they cleaned up. It was very nice and good. The tub is wonderful and I love it. I like the jets and the lights.
I have elderly family that I hang out with all day and they’re all in their 80’s. They have their own apartments in senior living so they have a bathtub. When they sit down, they can’t get back up. So, all three of them can't take a bath. But they can take showers. Also, being big-boned and heavy, getting on and out of the bathtub was an issue. I've been taking a shower for two years and I'm tired of it. I want to take a bath, which was why I bought the Safe Step walk-in tub. I said that I might as well get it now while I have a couple of dollars than need it 10 years from now and doesn't have the money for it. I’m not my elderly family’s age but in 10 years, I will be and it's gonna be okay because I'm gonna open the door, walk into my tub, close the door, sit down and have me a bath..
The door of the walk-in tub doesn't close properly and you need a lot of force to close it. It’s also hard to stand up to take a shower and there's not enough room to put your feet. Otherwise, you're closing the drain. The walk-in tub is so flat where the shower and the faucets come out of and you can't reach your hand over because there's no lip to catch any of the water. These are the biggest things that are frustrating but other than these, everything has been good with Safe Step.
I knew that Safe Step would do everything. I didn't want to just buy a tub like American Standard and then have to worry about getting a plumber and an electrician. It's terrible to try to find somebody. The installation team was great. It was Travis and Kim. They stayed until everything was done and they cleaned up after themselves. They were very polite. They were nice to us. Before they left, they had put the water in the tub all the way up to the top. They said, “Leave it like that until the next day. That way, we can check for leaks.” We did have a leak and they came back the next morning. It was just something needed to be tightened in the drain. They were very professional about it.
As far as the walk-in tub, I like the lights and the jets. I like everything. As far as Safe Step is concerned, I did not care for the lack of communication with me at all. It was terrible. I was very happy with the tub and the installation but I was very unhappy with the communication process with the salesman, the managers and the corporate office.
The sales agent talked too much and could have gotten to the point at about half the time. He was one heck of a salesman and he was whiz-bang with his knowledge. We mostly ignored the installation and let the installers do their thing. They did fine and we just had to direct them what and where, and how to get to different places. There wasn't any mess leftover. The walk-in tub is lovely. It is a very nice product and people might be interested in getting one. I like being able to get in and out of it as opposed to getting in and out of a shower, which was difficult. Safe Step has been a nice investment so far. The walk-in tub is going to add to the value of the house when we sell it.
I bought a ~$17,000 Safe-Step Tub/Shower combo and 90 days later it developed a serious leak at the bottom of the door. OK, no big deal, it's under warranty. 1 Oct: I called and was told to expect a call from a Maintenance Tech. I received a call from Safe-Step 2 days later (3 Oct) and was told a Maintenance Tech would call me during the work week duty hours. Wow, great service. I called 4 days later (7 Oct) to check the status and was told a work order had not been generated and would be done ASAP. I called again on 13 Oct to check the status of a call from a Maintenance Tech and was told a Tech would be contacted today.
I called again on 20 Oct and was told a Manager would be contacted to solve this problem. A Tech called me 5 minutes later, apologizing, and said he would be at my home in two days. On 22 Oct two Techs showed up, checked the tub and determined the door needed to be shimmed. It took two shims and the door was so tight my wife could barely close it and moisture was still leaking. The Tech wrote a Service Ticket to order a new door.
On 10 Nov I called to check the status of the service ticket and was told once again that a service ticket was never opened. The service person said: "Oh, it was never arranged, I'll take care of it now". I tried to get her to explain to me the process from the initial complaint to the resolution of the problem. I got apologies and was told a maintenance tech would contact me later this week. 41 days later and I am back where I started, waiting for a call from a maintenance tech.
I have been exceptionally patient and respectful when talking to all service people involved. You have tested me and I now have to say: I can't believe the incredible inefficiency this company demonstrates in dealing with customer service. I was once the Director of Operations of a national medical services company, responsible for maintaining the service of hundreds of millions of dollars of our high tech medical equipment in over 300 hospitals in 33 states. I know what customer service is, and you haven't got it.
Two guys came out for the installation and they were amazing. There was a hole in the backside of the wall and they had to come back and fix it. When they took the tub out, they didn't realize. But other than that, they did a good job. My mother finally got to use the walk-in tub a couple of days ago for the first time, only because there was no hot water going in. The water heater wasn’t big enough but then we put a booster. People should go for Safe Step.
When I called Safe Step. someone called me back immediately. A couple of times I didn't answer my phone ‘cause I thought it was spam. They kept trying to get in touch with me, which was nice. When I finally talked to a person, we got everything set up. However, there was a delay and the first scheduled date they had to install it, the tub didn't show up. They had to figure out where it was and get another one in. They couldn't get original background they ordered made in white anymore. They had to pick a plain one which was off to me. It was a little stressful on my parents because they had to reschedule the installation three times. But Safe Step went above and beyond when they installed it. There was a guy from Richmond that drove here and did it and even switched out a toilet for my parents, which he didn't have to do. That was extremely nice. My parents are really happy with the Safe Step walk-in tub.
The two sales reps were as nice as you could ask for. The installation went good because the installers came in and tore out the old one, and left the new one out there in the garage. They were constantly busy all the time, back and forth. One was doing something and the other would come along and do something else. So, they worked well together. They were nice and cleaned up after themselves, which I love because I like to keep a clean house. They had stuff put down so they wouldn't mess up my carpet. I love my Safe Step walk-in tub. I can't do much with it right now because I have a shoulder I just had replaced but it’s wonderful. I’d get in, sit and let those jets hit my back. It feels so good, and my husband and daughter are enjoying it a whole lot. It’s been a perfect experience.
Safe Step was a lot cheaper than Kohler. The sales representative that came out sounded like he knew a lot about it. It's just that the installers put these portions at the end of the tub to go to the wall, and if I touch the one as I'm going onto there, before the tub, it squeaks, and I don't know why. Then I don't get the tub filled up with water because I haven't taken that much time. It takes a long time to get water in it. They told me I had good pressure, but it just gets as far as to about where I'm sitting. Of course, I’ll have a lot of hours to sit that way to fill up, and then when my water bill came up, I probably couldn't pay it. So, I haven't worried about it. I do soap up and then I just take the shower water and rinse off. Other than that, it's a comfortable tub.
The installation crew came a little late. They ran me through it quickly. The circuit breaker box that they wanted to hook into was not the kind that they needed so they had to get another one. They went all over downtown trying to find a circuit breaker that would match what they're looking for and that took them an extra three hours which was why they stayed till about 10 o'clock at night to get it done. This replaced an old Jacuzzi. I've been doing this for years and I enjoyed it. The one thing is, it's deeper, which I like. I can get it up all the way to my shoulders and lie down a little bit. I have recommended Safe Step to several people already.
The sales representative seemed to thoroughly explain everything. My bathroom is in my bedroom and the installers had to cut the door on both sides to fit the bathtub into the bathroom. They did a good job except when it came time until I went to use it. It was a bit difficult for me, especially the handheld shower wand that doesn't have enough water pressure. I don't really like the hose that comes with it because it's metal and it continuously grates against the hole that it comes out of and makes that grating sound. The shower wand is also that shiny metal. It should have some kind of rubber grip on the back of it to make it easier for an old person to hold on to it. I also can't change the velocity of the spray that comes out. It's just one fine spray continuously. I was used to another kind of handheld shower that I could twist and get different water velocities, like fine spray or hard spray or solid water.
I also couldn't reach the hand bars that were put on the wall to help hold on while getting in and out because I'm short and I have short arms. I should have been consulted as to exactly the position where I needed those on the wall. Then, in the booklet with instructions, there are so many diagrams and it's confusing for somebody whose brain is not too good anymore. It could have been better for older people because that's what Safe Step aims at. I'm a little disappointed. But then I like that I can get in it instead of climbing three feet over a tub. I also like the shower thing that can be held in the hand.
At the present time, I'm not very happy because I can't close my bathroom door any longer. I have since repainted my bathroom and I realized that the frame of the bathroom door was not properly reinstalled. I mentioned it to Safe Step a couple of weeks ago. The installers are at least an hour away from here, and with the current price of gas and whatnot, I offered that I could get my own guy to come and fix it. I haven't heard back from them. I'm expecting companies over Thanksgiving and I don't know how in the world they're gonna use a bathroom without closing it.
Also, when the guys came here, they used caulk, but I mentioned to them that I didn't want any caulk around the outside because it cannot be painted. They had gotten some of the caulk on the wall and on the woodwork and it took me forever to sand it down and take it back off. I wasn't very successful with some of it, but I just made do. If they used the caulk on the outside, they should have used a paintable silicone caulk, not the regular one. It is very difficult. I called my painting supplier about what to do and there was no suggestion other than acetone and I'm not using that.
My experience with Safe Step was lovely. I don't think I've ever seen a more professional crew at work from start to finish, including cleanup. That was where I really got surprised. Also, the major thing that stood out other than the salesman that showed up was the timeframe. The turnaround was unbelievable between saying “Come get me,” and then they got me.
The tub is for my mama, and the biggest thing she likes is she can walk in and out of it. Stepping out of a tub gives her some serious problems. She can sit in the tub very comfortably. She enjoys the handheld shower and you don't have to sit in there long for it to drain before you can get out. So, she's quite happy with that. The comfort for the user is unbelievable, so don't think twice.
The reps from Safe Step were courteous and nice and they did their job. We didn't have any problems with them. We had a few minor problems with the tub after they left, but it was taken care of. The big shower head wasn't tight enough, and whenever we turned it on, it would go down or up. Pressure would push it up or down. Then we had a problem with the plug in the tub. It wouldn't go down all the way, but we got that taken care of, too. The salesman that came and talked to us came back and he checked it.
We stepped on the plug to put it in, to make sure it would go down, and it worked. I guess because it was new, it was just a little difficult to go down by the button thing or the knob. I like sitting in the tub. The tub part I like the most are the micro things, the lights and the bubble things. I'd tell others everything about the tub. It's cool. I like the way it works.
The installers from Safe Step did a good job, and they were nice boys. The tub's quality is alright. The jets just wouldn't turn off. I finally got them turned off, but it would run a long time before it would turn off. As far as cleaning the tub, it says put vinegar in it and run it full of water, but it holds 80 gallons of water. Then drain it. I sure needed a better way of cleaning it than run 80-gallons of water in it.
I wait for a while to write this review about our walk in tub, but it is heaven sent! Best purchase we made for our safety in bathing. Yes, we are in the senior range of age. The price was reasonable and quick install, smooth transaction. Thank you!
Very nice telephone service personnel. From start to finish nothing went right: Installers took 3.5 days not 1-1.5 as quoted, didn't seem to know what they were doing, ruined walls/door jambs, broke new toilet cover, kept having to call in help. Tried to force us to certify satisfaction with job before finishing. Leaked 1st & every time it was used. Very costly. Removed by better company (Luxury Bath) within 5 days. Safe Step never lived up to guarantee, rectify anything, or talked to us.
Hi, Dianne. We're sorry to hear about this experience. This definitely does not represent the top-quality products and service we pride ourselves on providing here at Safe Step. We would like to hear more about what happened with your tub so we can make this right and improve in the future. Please contact us at email@example.com with more details about this experience and what went wrong.
The salespeople were very professional and the installers did everything by the book. But water gets into one little groove that is molded into the tub and runs down on the floor. We just placed a sponge that catches it. Other than that, everything worked out pretty well. I'm a disabled vet and the nerves on my left side were pinched in my accident and my left leg was partially paralyzed so I don't have as much strength in it as I do with the other one. I've always had fear of bumping the wall and landing out in the middle of the floor. With this walk-in tub, I don't have much room but I don't have to worry about falling out. I can walk in and close the door. Also, my wife likes the hand shower part of the tub.
I love the tub because I can go in, bathe every day and not have to worry about falling or getting in and out. Since it's been installed, they did call and say they needed to inspect it. They were supposed to be here at the same time that we had doctor's appointment so that didn't happen. I haven't heard from them since. I was also trying to get ahold of someone in the finance department so that I could set up payments. I wanted to make regular monthly payments through my checking account online so that I don't have to worry about it.
The sales rep was good. The second guy called me and I was gonna cancel the order because I was called my last name in the Marines and was kind of offended by the fact that he kept calling me that. The man who called me the second time was very apologetic and said they were going to send me out a gift card. I never got it but that's no big thing. The installers were good. They got here 10:00 am and left at 8:00 pm. They cleaned the bathroom beforehand, so they did a real good job there. When the tub first came, I thought it was small but it was big enough. I felt really relaxed after using it. I'm still experimenting on my Safe Step tub and I don't have the controls down yet but I'm getting there.
I love the microbubbles in the tub. I love the quality of the tub, too. The only downfall that I have is I wish it was a little taller or deeper where I could sit in it and get more of me in the water. I can't squat down and sit on the floor like everybody else does.
We like that Safe Step is made in America and we've got a lifetime guarantee with it. We have the sales rep's phone number and card if we ever want or ask anything. The young man that drop-shipped and brought the tub in place was very good as well. Then a couple of days later, we had one of our local plumbers hook it up. I really like the shower and I like to get in it. It's just a lot of money. But we’re very pleased with it and we highly recommend it.
The installers had difficulty getting the tub, and because they couldn't get it as quickly as they had promised it, they decided to install the one that was a little bit higher quality and I was really happy with all its features. The main person who was doing the main part of the installation had me and the other lady that lives in the other part of the house come in while he demonstrated how each feature worked and he did a good job on that. I like the back massaging thing. That feels really good. I tried out the lights feature one time and it was very soothing as well. There is also an aromatherapy feature, but I did not take advantage of that because I have asthma, and so I have allergies to some of the different scents. Then we had a power outage for about a week and I could not wait to get back in that tub because I had enjoyed it so much. Everything worked well.
I like everything about the tub and all the features that it has.
The door leaked and I had a terrible time from then on until it was completely finished. Safe Step had to put a new door on it, then had to make the door, and it was sent to the wrong place. It took two weeks to get it completely workable. Then I'm not completely familiar how all the buttons work on to get the different jets on. The worst part is it takes 15 minutes to fill it so you sit there singing a tune or two. But I do my washing while it's filling and then once it's filled, I can use the jets and all the bells and whistles. I've only used it a couple of times and I'm not completely happy with it. People have to get a bigger hot water tank if they choose this product.
Hi William. We're sorry to hear that you experienced some delays and that you aren't completely happy with your tub. We do our best to provide our customers with top-quality products and service every single time. Please reach out directly to our service team at firstname.lastname@example.org and let us know how we can help with any issues.
The sales reps were very nice and the tech walked me through the installation. The shower works okay until it takes off and goes up into the ceiling as we can't get it tight enough. The side jets work okay too but the microjets, regular jets, and drain don't work. I've contacted Safe Step several times and complained. We had to call back through the guy that we bought it from and they called us back and said that they had ordered a new part for it. We called about the jets again and they came once and fixed those but they still didn't work. They called us again and said they would be here today to fix the drain. I would just like to get it fixed so we can use it correctly.
We're sorry to hear that you've experienced some issues, Paula. We always prioritize customer satisfaction and getting any problems taken care of as soon as possible. Please contact our service team directly at email@example.com if any other issues arise or if you need further assistance with anything. We hope all goes well moving forward!
The sales rep gave us lots of good suggestions and he knew what he's talking about. The installers were both really good. One of them, Frank, asked a lot of questions. We weren't exactly sure how we're gonna put the walls because the tub is in front of a window and the window was still lower than the top of the tub and I didn't realize it was gonna be so high. Frank wanted to make sure he had everything right and that it was gonna mesh. He did a really good job. I like my Safe Step a lot so far and it looks really nice in the room.
We called Safe Step and we really liked the guy who came out. He was just like part of our family and was really sweet. Then the installation went well. My husband even went and bought them lunch. At first, it leaked, and so we had the guy come out and check it and do some adjusting. It's so comforting. I'm a hard person to get to sleep but when I get in there and take my bath, it relaxes me so much. I love it and I get in there almost every day. The only thing is it takes a lot of hot water so it's best to do it at night.
My husband found Safe Step. We had them over and liked what we heard. The installation went fine without a hitch and we love the tub. We like everything about it except for the aromatherapy. They came out and fixed it right away. They said that it should be working fine but it doesn't. I never smell any eucalyptus.
My dad is a little heavy and he can't get in the Safe Step tub. My mom is in a wheelchair and she only has one leg so it's hard for her to get in and out of the tub as well.
My sister has Safe Step and she really likes it. My wife really likes it too. We got one and the guys who installed it did an excellent job. The walk-in tub fits perfectly where they put it. My wife has used the tub and she likes it. The only thing is having to wait so long to get out.
So far, the experience has been lousy. The only thing I can get running is one of the showers but the handheld won't work. Day one, the computer didn't work. We had to wait for a computer. They installed the computer and it worked one time. Then the pad went out. They came to install the front panels, replaced the computer that had been ordered, and it's still an issue with the panel. The tub doesn't work and the keypad that's on the back doesn't function. Hopefully, once that gets replaced, it'll function. They're waiting for a part again and again and I'm tired of getting these phone calls and no action. Safe Step should fix it so I can use it. We have a useless tub in the bathroom for over a month now. I've tried calling a couple of different times. You leave a voice message which is not very helpful because nobody ever calls back.
We're sorry to hear about this, Tamara. We want to get these issues squared away as soon as possible, so please reach out to our service team at firstname.lastname@example.org.
The Safe Step tub looked like the best way to go and Jason, the sales rep, was fantastic. I'm using the tub and it's easy to get in and use. I am also able to sit down. When I had some problems, they came right out and fixed it. Everything is great.
My sales rep knew everything about the walk-in tub and he showed me a brochure about it. He also gave me a rundown on it and what’s going on with it. We had the walk-in tub installed in about two weeks and the installers did the job in five hours. The walk-in tub is good and it is doing the job it is supposed to. I like to have the things on my back, on my legs, and feet. It feels good.
The sales rep, Bob, was awesome. He explained more about the Safe Step tub, and he was very informative, friendly, and didn't push to make a sale. We already made up our mind that we were going to get it and it was just learning more about the ins and outs of it. The installation happened within three weeks, which was quicker than expected, and it was awesome. We thought we were going to wait four to six weeks. The whole transaction of it all was wonderful. I couldn't have asked for better people. I love our tub.
My wife had been checking out Safe Step walk-in tubs. It would make it easier for her to get in and out of the tub. The installation went fairly well and it only took the crew five hours to get it in. So far, nothing has gone wrong with it. I mainly use the shower but my wife is really enjoying the tub. It helps with her aches and pains.
We had to come through the window in the bathroom in order to get the tub in because we have a home that was built in the '89 and the doorways are too small. The installers scraped the window jamb and a couple of places, and it was not fixed. The drywall at the bottom of the tub on the left side was cut and was not patched. The one thing that really concerned me was when I saw how they plugged it in. It looks like the cord was not long enough to reach the outlet so they put another outlet kind of just hanging there and the tub was plugged into it. I asked, "Is that safe?" They said yes but to me, that's not. It was right by the drain where the water goes in. I asked, "What if that leaks there for some reason?" They said it won't electrocute anyone and that it will completely turn off if one drop of water touches it but I don't know. If they would have moved the tub towards the left three or four inches, it would've fit the existing outlet.
I didn't realize that the tub was not quite long enough for me. I'm a tall person and in order for me to get the jets on my back, I have to scoot down to where my hiney kind of hangs off into the seat a little. I also didn't know if we were supposed to get a pillow or if the pillow comes with the most expensive tub. They also had advertised a shower hook-up on the TV, and the guy said that was no longer available. But the Safe Step tub has helped some. My mother had Parkinson's disease and I can feel it coming on me sometimes a little bit. My feet start to get numb sometimes so I've used the jets on my tub a lot to keep that from happening.
Everything was good until they came to install it. They brought the opposite of what I needed. When you walk into the bathroom, the water sewage is on the left-hand side and they gave me a tub that needed the sewage on the right side. They had to order another one and then it took another four days to get it installed. It was kinda stupid not to get it right the first time. Also, their advertisements about having a 50-gallon water tank is a total bullcrap. I think I need at least a 60-gallon water tank because I can't fill up my tub. I have the water turned up as high as I can make it and I can't fill it up without putting cold water. Other than those, the finished product is fine and the price was good. Nobody could compete with that tub pricing.
The installation was excellent and I like pretty much everything about the tub. It’s very relaxing. But my wife has a concern because when we use the shower, water gets all around the tub.
Safe Step claimed that it was better than all the rest of the tubs but the controls are lacking. I am having them come out on Thursday again because the controls continually have to be rebooted or they don't work right. For the money that I spent, I regret it every day. What they claim and what has been portrayed is different. It's a little tight in there and it's fine as far as the premise of what it is but if I could get out of this and have it torn out, I probably would. I've already signed the contract that I was going to pay for it but I don't think it was worth the $18,000 that they want.
Hi, Mark. We're sorry to hear about this. Please let us know how we can help by reaching out to us at email@example.com.
I was reading the thing by ConsumerAffairs and SafeStep popped up as number one so I didn't look any further. We put in the address and they called immediately to come and measure for the tub or show it to us. The salesman was very down-to-earth and very honest. My son was there for the installation and he said they were great putting it in. They knew what they were doing and they tried out the tub and made sure it didn't leak. They also covered all the floors when they came in and they cleaned up. So far, everything's been great. Everything was right up to snuff on what the thing does and everything about it.
I had a roll-in shower. I thought that would work for my husband. It was a bad install and hated a bunch of things, but I didn't change it for a few years. Someone called me from American Standard for some walk-in tubs. And they were so rude after they came out to my house. I saw an advertisement on Facebook with Safe Step, so I called to get an idea of what it would cost. My mom is 84 and my dad is 87. They've been wanting one for a long time. The rep said it's very expensive. But once they came out and we talked about pricing and financing, I said, “Let’s go. Let’s do it.”
I loved the sales rep. He was very knowledgeable and he went through everything. Safe Step has way more toys than these other companies. The installers were done way quicker than I thought they would be because I was told it would take eight hours, but they did it in four. It may have been easier because all they had to do was take out the roll-in shower. I have a tub in my bedroom, but it's hard to get in and out of it without some assistance. And I’ve fallen in the tub a few times. One time, knocked myself out unconscious. So, I had been afraid of the tub. But now, I don't need any help. And I liked the fact that the door opens in instead of out. I love it. I added backsplash to the whole bathroom to make it look like a brand-new bathroom. It’s a small bathroom, but it worked. I always show videos of my tub.
The sales rep was a little pushy. My husband said the installers were good and efficient. I like the tub. It's worked good. I liked the jets because of my knees and legs.
The SafeStep tub has more features and looked like a better product than Kohler or any of those other companies. The thing I love the most is the exfoliation, but the tub takes a little getting used to because it's different.
The guy did a pretty good job with the installation but I'm not real happy with their service right now. We got to put a new shower curtain holder up in it because the other one keeps falling down the tub. We were supposed to get ahold of them and didn't and they have to come out.
I've only used the tub a couple of times, but I'm not as happy as I thought I was gonna be with it. It seemed like I got time but I wait so long for the water to get in and then not knowing for sure what I was supposed to be doing. I'm disappointed in the tub itself. But Safe Step's crews were all good.
The sales and installation people were wonderful. The installers were here all day to get the installation done and the tub is everything I was told it would be. But I'd be a lot happier if I got a remote control with it. I called the customer support line and I'm waiting for the remote control.
My father is older and a walk-in tub would be safer for him. We picked Safe Step and everything was perfect. My father loves it.
They installed my shower rod wrong. It's too far over from the tub. I called in and reported it. The guy said he would send somebody out but I never heard anything else about it.
I liked everything about Safe Step walk-in tubs. The doors swing in and it has a good shower. The installers did a nice job and finished in just one day. They cleaned up too. I got the walk-in tub mainly for my old age. I have never been in it yet and I probably won’t ever be in it until I’m not able to get in a tub. But it's a really nice-looking outfit and the shower works nicely.
A guy put in our walk-in tub on the 5th of July. It took all day but he did a nice job and got rid of our old tub. I had a couple of questions and the installers got back to me. The walk-in tub is really nice and I like the color. I just wish the tub was a little bit bigger. That aside, going into the tub is a safer thing than over it. I'm very happy with our walk-in tub. Although the tub is pretty pricey at $18,000, it's worth it in the long run. It's something we probably needed anyway so I'm not too worried about the cost. My wife has sciatica so the bubbles are going to help with that. She really likes the bubbles and I do too. I like the hot tub. If you go to a hotel, you can get in the hot tub. But you're in there with somebody you don't know. With our walk-in tub, it's just us.
I had a hard time getting in and out of my previous tub so I thought Safe Step would be a good thing for me. During the installation, the crew accommodated me as much as they could. The problem was the sales rep did not put out the directions the way the tub was supposed to be installed. The crew had to work around that because I had certain specs that I wanted to be done. The sales rep knew it but didn't write it up that way.
The walk-n tub is a waste of money and I'm sorry I bought it. The sales rep should have told me the tub is not built for a small person. I'm 5 feet tall and I have to sit up on the edge of the seat to put my feet on the floor. I can't slide down very well to let the jets get around my back and up around my neck where I want it. The tub takes an extremely long time to fill and the motor on it is extremely loud so you can't sit there and relax in it.
I paid almost $18,000 for the tub and it's supposed to be top-of-the-line. I'm 78 years old so I had very good expectations. It's frustrating to spend that kind of money and be then unhappy with the product. It would be beneficial if there was some way a person could experience the tub before buying it. If I had an opportunity to try it out first, I would not have bought it. But at this point, I'm stuck with it. One of the big issues is the woman that Safe Step shows sliding down in the tub with all the nice bubbles around her. I can’t do that because I'm too small. I like the idea of the action of the bubbles and the water jets but I don’t enjoy it at all. Several friends have asked me about the walk-in tub. I told them, “Before I say anything, bring your bath towel over and go in and try it.”
I paid almost $16,000 for my walk-in tub and it has been a horror show. The salesman knows about this. The biggest thing is the communications. I asked who was going to do the installation and Safe Step didn't have a name for me. They wouldn't know until the day of. They even made an appointment to come and install it once. The salesperson came to meet me here because he knew how much trouble I've been having. The installers were supposed to be here at 08:00. At about 08:15, I got a call from Tennessee, which is where the manufacturer is. They said, "We just got word that the installers can't come because one of them, his wife had a baby and they don't have enough people to come." The salesperson was very upset too. He went outside to return the call because he said he didn't want me to witness it.
It took me three months to get people to install my walk-in tub. Then we had a problem with the drain as it wouldn't drain out. I got in it and I was stuck in there for 45 minutes before I figured out how to get out of it without the drain. I called Safe Step and the next day and somebody came and fixed the drain. That was an installation problem because I was told that there was a screw on the bottom of the drain that was not adjusted properly. We got that fixed. Now, the remote that turns on the lights and the bubble won't work. I called Safe Step. A part showed up yesterday and it was from Safe Step. I called them and asked what the part was for. They said it was the thing for the remote and that somebody would be calling me to install it.
I'm using the walk-in tub but I just sit in it and use the handheld shower. It's been four weeks now and the walk-in tub is still not functioning. The tub also had several scratches on it and Safe Step was willing to send new places for the handles that you pull yourself up when you stand up, but those haven't been sent. I've called Safe Step this morning to see if that could happen. I'm very unhappy with Safe Step and they know it. I could never recommend them to anybody.
The installation crew was very nice but the caulking job for $17,000 was pretty poor. It was not very professional at all. We're waiting on some things to be corrected and for someone to come next week to address a leak. We've got some construction going on so our second bathroom is not ready yet. We're shower people but we are using the tub while we have construction and it's really not conducive for a shower with the way the water splashes around.
Getting down in a regular tub and getting up is a little bit harder. We had a Safe Step walk-in tub installed and that was good. Someone came out and it didn't take him as long to get the job done. I like our walk-in tub and my husband enjoys it. It's soothing and very relaxing. It's nice and it has Bluetooth on it.
Safe Step's sales rep and installers were very good, and since we got the tub, it's been much more relaxing. But the cost is overkill and if you call with anything that's wrong, they don't send anybody back. You have to do it yourself. There were a couple of issues and they tried to talk me through it on the phone. Everything's been fine but when you're spending that much money, a technician should come.
I had a very nice and thorough sales rep. But he misjudged the ability to get the tub into the small space that I had for it to go to. That prevented the installers to install the tub. They weren't very nice. I have a back porch so I decided to make a spa room out of that and put the tub there. I had to have some plumbing done. I really like where the tub ended up so I'm glad it couldn't fit in the bathroom. But that could have been a problem if I didn't have that other space.
The tub didn't work when the installers first installed it. The door and another part leaked. We had to wait for new parts to come and new people to come out and install it. All of the people that came were very nice and competent. It was just I had the first installers, the second installer then the third technician before the tub finally worked. Safe Step needs to work on its installation process. I call one department and they would refer me to another department. They wouldn't always tell me the same thing. It was really quite a go-around on the install process. They're getting people from here and there. Scheduling is difficult too. I kept dealing with the issues until it finally worked. That aside, I'm loving my walk-in tub. It's wonderful and I thoroughly enjoy it.
It took the crew one day to put my walk-in tub in, then they come back the next day. They wanted to check the thing that held the water for us. We had our other tech come out to check it, too, and he said they had it wrong. But they fixed it and so far, the tub and the shower work.
Our experience with Safe Step was horrible. It took them three days to do the tub. They had to take my mom's smaller door out and put in a larger door because the tub wasn't gonna fit through there. My mom has carpet down and they cut the carpet out in the corners. They also left the baseboard uncompleted. They were in the shower working on it and they stepped and had their feet dirty. So left a mark on the shower. My mom had to clean the footprints off. They put their working bag on top of the toilet seat, which was a brand-new cover that was just put in there last year and left marks that cannot be taken off.
I called them and told them about the situation. I never heard another word back from them at all. It was like they got our money, they got the tub in the house and they just don't care. My mom also doesn't like the tub. She said it's not big enough for her. So we're gonna have to go ahead and finish paying for this and eventually, down the road, push a stand-up shower in there for her, with a seat.
Safe Step was in this area and they could install the tub, so bought from them. I also like the fact that I could get in and out of the tub, since I'd fallen three times with the new house I moved into with the tub that was there. My sales rep was Patrick and he was wonderful. He went through all the different material in addition to the material that I already had and he helped me through all the steps of getting what I wanted.
Then, I had three guys here for the installation. First off, they came in and laid down tarps everywhere in the house they'd have to go through. Then, they dropped the tub in and made sure that I could get in and out of it before they went about tearing out the old tub and different things in that wall. After that, they were in the crawlspace underneath and found a damaged pipe. They repaired that while they were down there setting everything up, then they put in and tested everything. They were here for about nine hours because the door wasn't feeling right for them. It hadn't been adjusted at the factory. I've also used the tub now for about three weeks and I noticed that I have a leak in the door. And if you're sitting in the tub with the air and the water going, it will bubble up the back. So, you have to have an extra towel on the floor there that you can soak totally as it comes up the backside of the tub. I've got to get a hold of Patrick about that.
Other than that, they did such a nice job with the installation. My cousin stopped by later that night and admired all of their ground work. This is a guy who's particular in his contracting job and he told me that I need to make sure and give them a special thank you for all the work they did. So far, I like the jet action on the tub because I can't get around anymore. I am wheelchair and walker-bound, so I like that can get in and out of the tub. And with the bubbling and even sitting there, I can do bicycle with my legs and give myself a little bit of leg exercises, which I can't do other than there. I've also recommended Safe Step to people who've been in the house.
The sales team of Safe Step was fine. But the installation, we've had a guy already come out and had to take all the caulking out and replace it. He did a better job than the first guy that installed it. Then now, when they’ve taken the old tub out or put the new one in, they must have hit the bottom molding on the wall facing the front of the tub. The bottom baseboard is all torn up and a piece of it came out of the wall. I've tried to get somebody out here to fix it. I talked to Josh today and he said he would take care of it. He’s gonna call. But I haven't heard back from him.
The crew who installed my Safe Step walk-in tub did a good job. They were in here and out in three hours. At my age of 77, the tub makes a world of difference.
The installation of our Safe Step was wonderful. The guys that did it were really super nice and everything went well. The quality of the tub is good. I like sitting in it for about five minutes or 10 minutes, just relaxing.
It sucks. They never let us try the Safe Step tub before they actually installed it. Then, they said, "Wait 24 hours," then, when we went to get in, the door scraped across our legs and almost left bruises. To get in, we had to climb up on the seat and onto the back of the tub and then close the door and climb back down. I tried to get them to take them back, they wouldn't do it. I told them we didn't like it, we don't fit, it's not big enough and takes a half hour to fill it. The guy said, "If you want, we won't take it back 'cause it's a part of your house. But we'll take it out and replace it with the bigger one at no cost." Right now, I'm refinancing the house. I'm gonna pay it off, tear it out and donate it somewhere.
The installation of my Safe Step was okay, but they destroyed my house. I'm dissatisfied with Safe Step. I'm putting in a regular tub again. But I gotta replace the tile.
The installers did a good job installing the Safe Step walk-in tub. They started at 8:30 and they were done at quarter to 2:00. I use the tub every time I take a bath and I like it. It's great.
We work hard to give our customers a great experience through and through. We're so happy to hear that you're enjoying your tub, Garnet!
I had no problem with the sales rep that came out but the installation did not go as well. The install guys cut off our hallway shower-tub combo from the water completely and only hooked back up the tub. And they cut our shower off way above. Also, they didn't cover the drain for the tubs and got all kinds of crap that clogged up the tubs. It took 24 hours to drain. We had two different guys come out from Safe Step to fix it - Ron and Chris - and they were both great. Other than that, my grandmother is enjoying her walk-in tub very much and she feels so much better after getting out of the tub.
Hi, Elizabeth. We hate to hear that your install didn't go flawlessly, but we're happy that things are going well now. If you or your grandmother run into any issues, please don't hesitate to let us know!
Around the edges of the bottom border of the toilet, where they were supposed to have come and caulked it, all of that was off around the front. The sides are good. But the front looks like I had the tub separated at the bottom. And I got tired of calling to say something is wrong. But they sent someone back. He caulked the back of the tub. ‘Cause they were here to tighten the tub because the stool itself when you sit on it, rattles and shakes. The man that came back the second time said the guy didn’t tighten up both sides of the stool that was why it was shaking so bad. After he put the water tank in, he checked it and he did a much better job of tightening it up. I like the Safe Step tub. It's very good. I don't have to have anyone to assist me to get in and out. I just take my time and get in and out of it good. It turned out nice.
We're happy to hear that we could get this issue resolved for you, Florine. If you need assistance with anything else, please don't hesitate to call us or send an email to firstname.lastname@example.org.
We did our due diligence on the walk-in-tub purchase. There's the Home Depots and Lowe's and companies like that out there and when you look at their pricing, it seems like it's a lot less, but then you have to tack on hiring somebody to install it and having the guarantee. Plus, Safe Step is an American company and they're all manufactured and distributed in the United States, and they employ a lot of veterans. That was big for me.
The warranty is great. If someone decides against Safe Step, they need to make sure that they got their warranty covered because I have never seen a warranty like that one before. It didn't hurt to have a lifetime warranty on everything on that tub. And if we ever decided to move, as part of the warranty, they'll come out and relocate that tub to another house. That was huge for us. The guy said that they've had a couple of people who called to schedule because they were moving and they called and canceled because the people buying the house saw the tub and checked it out, and decided they'd pay the extra to keep the tub.
My wife uses the tub about twice a week, even though we have other tubs and showers. I've used it three times, maybe once a week. We didn't have injury or rehab or limitations that kept us from using the other equipment, so I would do it again. One of the problems that I always had with the hot tub and spa is that you open it and you get it going, and it might be 104 degrees when you open it up but it never stays hot enough. But this one has a heated seat in it and it recirculates the water when you have the jets on, and so the water always stays hot. The whole time I'm in it, the water never gets any cooler. I enjoyed that part of it so I would recommend Safe Step.
Thank you so much for the great review, Todd. We're so happy to hear that we could provide you with a satisfying Safe Step experience!
The two installers were very good. But when I got in the tub and turned the air and the water on, it was pushing too much pressure against the door and the door was leaking. The installers sent it way back to the factory and got a new door. Then the new door was reinstalled along with the new molding. So far, it hasn't leaked. But when you walk in the door, it shoves you up in a little corner and to get the door shut, you gotta get up on your tippy toes to shut the door. Also, it takes an awful long time to fill the tub up. But draining it has good speed.
As a walk-in tub, it's not made to be so you could get in with a good, old washcloth and a bar soap and take a good bath. It's more of a toy or a gimmick for the people, or with people that have aches and pains that the sauna or the jets of air or water helps to alleviate some of the pain. My Safe Step walk-in tub is a little small and I'm hoping it’d be a little larger but it seems to be doing a good job. I've lost a little bit of pain compared to what I had two months ago. I am satisfied except for the price. It seems a little high for what you're getting.
Thank you for your feedback, William. We're happy to hear we could get the issue with your door resolved. Please let us know if there's anything else we can assist with!
Safe Step’s brand has the ability to climb into the tub. It's like not stepping over a hurdle. The installers were fantastic. I didn't think that they could do it in a day, but they did. I've got a small bathroom and they did a few measurements and slapped that thing right in. It's pretty expensive to buy the tub. But it's well worth it because I can sit down in that tub and not have to worry. Before I got Safe Step, I couldn't take a bath because I was sitting on the floor, and it was hard for me to get up. I had to slide my arm over the top of the tub, and then slither out on the floor. But now, it's so good that I don't have to do that stuff. I'm thinking about getting one for my mother too.
I'm a disabled veteran and I've got quite a bit of mobility that I'm missing. But the Safe Step tub is really cool. It takes care of everything. If I wanted a shower, I just step in the tub and take a shower. If I want to soak it up, I can do that in the tub. At first, I thought about getting the shower alone. But I'm so glad that I got that walk-in tub. You won’t believe what a difference it made in my life. I love that tub. I like the rainfall shower and the wand. The jets are fantastic. It's like having a Jacuzzi. It has micro-bubbles too. My arm is feeling a lot better.
Hi, King. We’re glad you found the right product for you with Safe Step. Thanks for being a great customer!
The salesman convinced me that Safe Step was good. But I still can't use the tub, and I told him about it. They were supposed to have people out here six weeks ago. The door is too hard to close and open. Also, the drain on it is not right. I was anticipating using the tub at least every other day but it takes too long to drain. Safe Step said that they would respond to me but they haven't responded. It's a lot of money to pay for something that can’t be used. I'm not happy. I've been hoodwinked. The reps are soothsayers. They say stuff that you want to hear but it doesn't work. My sister and brother-in-law were planning to get one of these and have it put in, but after all this time and me not able to use it, they canceled getting one.
Hi, James. We apologize for the delay, and we would like to get this issue resolved as soon as possible. Please reach out to us at email@example.com so we can help.
The installation guys were very polite. They answered all the questions. They were very careful with everything. They put sheets down to keep the carpet clean. They kept the door closed even though my mom told them the air conditioner was off and they didn't need to worry. They cleaned up their mess and swept up everything. I couldn't be more pleased with them. My mother is 85, and my brother is disabled. Both of them are doing real well with the walk-in tub. My brother has increased bathing. They both have aches and pains, and both of them are diabetic. So it’s a nice deal.
We work hard to give our customers a great experience with us from start to finish. We’re so glad to hear this from you, Beth!
Updated on 07/07/2021: Issue: Tub will not turn on half the time. They took TWO months to send someone to do a repair. Nothing but excuses and the runaround. They promise to call back and set up repair appt. but NO ONE ever calls back, return texts or emails. We had to file a complaint with the BBB in order to get a return call. Now the FIRST time using it after repair...NOW it is leaking! Water coming out from under the tub onto the bathroom floor and dripping through ceiling into the floor below! Thank goodness we saw it right away or serious damage could have been done to my home! First it doesn't work at all half the time, now this. Unit not even a year old; nothing but problems from the very beginning. DISGUSTED. Wish we'd never purchased it! HOW long will it take to repair this CORRECTLY??!! Fix it right or take it out and give us a refund!
6/28/21 Update... After more calls being ignored, the salesman and AARP consumer advocate got their attention. Two people came. First we sat down and went over everything. The woman tried to tell us that maybe we just slopped water all over and that was the "leak". It was insulting at best. We are not ignorant slobs who cannot follow simple use instructions. She ate her words when the panel was opened and a loose connection was immediately obvious. Other issues were also found that previous repair person had not fixed properly. Discovered jets had not been working fully the ENTIRE TIME since day one!
After the repair, it seemed to work fine with quick test, but at first real use, same issue of it not turning on half the time is still there and getting worse. Have to turn it on and off a dozen times to get it to actually start. Sent video of issue to tech. He said they have to order another part. Corporate does not allow them to stock parts??!! He said he would try to get it sent overnight and repair this week. I am not holding my breath.
7/7/21 Update: Repair was to be done 7/3. Never showed up; texted after 3 pm to say he got sick Friday night, would call Sunday or Monday to reschedule. It is now Wednesday afternoon and nothing and my calls to him yesterday IGNORED! We can NOT use the tub at all now. THIS IS INSANE! I have never had service so poor in my life.
Original Review: I had a tub installed in October 2020. Within a month, they had to come out and repair the drain. In May I began having issues again. Tub will not turn on 50% of the time and makes odd noises. Tech came out and said a part was either defective or installed wrong from the start. Now almost 2 months later, it is still not repaired and is not useable. Every week, they tell me the part is coming tomorrow, Monday or within a couple of days. They tell me someone will call me back in a couple of hours. NOT ONE person ever called me back. The latest...I was promised it would be here this Monday, someone would call to schedule the repair and given a tracking number to show they did order it. The tracking number does NOT exist! Waiting for a call back I know I will not get. They have left me no choice but to start filing formal complaints.
We're sorry to hear about this. We always strive to provide top-quality products and service to our customers, and this does not measure up to that. Please reach out to our service team at firstname.lastname@example.org with the details of your issue so we can get this resolved as soon as possible.
The salesman was pushy because he said to us that we would only get the lifetime warranty if we signed with him right there and then on that day. I don't like that kind of sales tactic. But we took the lifetime warranty, so now, we're covered. I'm glad we did because, so far, we've had 80% of problems with the tub and the leaking in the door area. It took a long time before they were able to fix it. It still might be leaking so I have to double check on it. So, until this gets completely resolved, at least I know that I'm covered for anything that breaks on it. But the installers were wonderful. They were here when we needed them. Their professionalism was better than the salesman's.
We're here in New York, so labor is very expensive. I figured that a lot of the price that we paid to Safe Step was contributed to the labor. We had to have the old tub removed and the back walls had to come out and they put up all-new sheetrock in the room. So that is a lot of money to do that here in New York. We're pretty satisfied with the product. It's a beautiful piece. It could be made a little bigger because we have a little trouble getting our torsos in and out at the door area. They could add a few more inches front to back and it would be perfect. My husband said there's a nozzle in the seat that could be recessed.
I wouldn't recommend Safe Step to anybody directly because of the cost. Not everybody can afford that tub and installation and what we did. We did it because we're disabled and we needed to have something that we could get in through a door. The fact that the jets are there too adds a little extra comfort to us. It's a little added benefit and my husband really enjoys the microburst. But I couldn't recommend it to younger people. It's specifically designed for older people who do have trouble getting in. Their ads are directed to the older population. I like the shower because I'm used to showering. The shower is nice. All of the controls are in a good spot. I got to get used to the bars for holding on, but they are there.
When the salesman came to our home to tell us about the tub and the cost, we specifically asked him if our current water heater was large enough to accommodate the tub, we told him our water heater was 40 gallon, he even went downstairs to look for himself and told us it was large enough. Well, it is not large enough, once the water gets to my lower leg it turns cold which to means the water heater is not big enough. In my opinion that salesman KNEW the water heater was not big enough because he also said some people have to get larger water heaters but you don't need one. Well, we do need one, most walk in tubs hold 50 gallons of water so a 40 gallon tank is not big enough.
Be aware of the sales people from this company, Darryl L. **, the representative who came to my house in my opinion was not honest and now we have to get a new water heater. If we had known this, we would have reconsidered the purchase and got what we needed BEFORE we got the walk in tub. Mr. ** just wanted to make that sale, so do your research and be aware.
I had an excellent experience with the sales rep, and an even more excellent experience with the installers. It took them six hours tops to install the tub. I'm pleased with everything. I feel very secure now with this tub.
I called on a Monday to get an appointment to have a salesperson come out. Two days later, the salesman was here. He said, "Ideally, it'd be wonderful if we could get this in sooner rather than later." He initially had said four to six weeks. But it was a little over two weeks when they were able to install the walk-in tub. So the timeliness of getting it in for us was really appreciated. Also, I got along well with the installers. They were very cordial. They got the work done on that day. They had to remove an existing garden tub out of there. They cleaned up. I was impressed with the crew. Safe Step is considered the top of the line of all the walk-in tubs out there. It's going to pay a little bit more. But from what I see so far, with the benefits and all the features of this tub, it's definitely worth it.
One downside is that Safe Step still doesn't have the shower curtain for the tub yet and a couple of features weren't working. The power drain control was not working. Also, the lights weren't working. They came out with a new module yesterday, and the lights worked but the power part of the tub drain still does not work. The manual one still works as it always has. But they're going to have to come out and change that drain module out. They're going to have to pull the tub out. So that's gonna be a big deal. So they'll be here a good portion of a day to accomplish that. The only inconvenience for us is to get that scheduled. But the company will be taking care of that. I appreciate the determination to get everything right.
The sales rep was the guy who looked at everything. I asked him what would be the best place to put the tub in, and it was in my wife’s bathroom, so that was what we did. The installation was kind of slow. The installers were here for two days. They got here late and started late. On the second day, they left after 12:00 PM. That was crazy. But I like all the tub features because it helps my legs out. The best one is the water jets. It's the best for the legs. But it’s hard to set up the tub because you really need a tank-less water heater for it. We got a 40-gallon tank and it takes a bit to fill up. But I found out how to do it. I get the water higher than I want it to get. It just took a while to figure out how to fix it.
The installers did a real good job. They kept everything cleaned up as they went. My wife uses the tub more and she has a good experience with it. If people can afford Safe Step, I'd recommend it. If they had issues with different things, they’d be able to help them.
I reviewed all of the companies, and I liked Safe Step's product. Their product seemed to be better. I also checked on phone reviews, and it was good. I would definitely recommend Safe Step as well. Everything went very well from the time that I first initially purchased the product. It took me quite a while to get everything prepared in order to get it in 'cause I was still dealing with my injury, so they were patient with me. The moment that I got it ready, they responded very quickly and came and installed it. We're thrilled with it.
We had one salesperson come and he did a good job. The installers were wonderful too. They were going to wear a mask, but we've both been vaccinated, so we told them they didn't need to. The walk-in does what it's supposed to. Unless I'm doing it wrong though, the control might be off, 'cause when you press one thing, another action occurs.
Our salesman, Ken **, was very knowledgeable and answered our questions. He's been very nice. We like the tub. Our favorite feature is the handheld shower and the upper one, too. We like being able to use the shower when we want to do something faster than soaking. Overall, it has been a good experience.
Our tub was only there about seven years, but we're getting older and for safety, we wanted a different type of tub. The sales rep, Rob, was very good. The guys that were working here were great too. As far as safety though, I hit the side of the tub and I cut my foot. The outside base of the tub must have been rough and I had a little puncture where my ankle on one foot was cut. The next time, it was on the other foot and it was the same area. Other than that, we're happy with the tub. We like it.
I talked to two different people that had the Safe Step installed and they were happy with theirs. We got one too. My husband is in a wheelchair and we thought we could get him in there and give him a bath and shower. Plus, the whirlpool would help him physically. We had the installation done after three or four weeks because we ordered the Bone which was a special color along with a different finish on the hardware. The installation itself went well and it was done in a day.
We used the walk-in tub six times and it was wonderful. But we haven't been able to use it a whole lot because the door is not holding water. I kept noticing water in the bathroom door and couldn't figure out what it was. I had difficulty closing the door ever since we got the walk-in tub. One day, the water was just gushing out and it went under our carpet. I thought I didn't have the door closed right. I tried it again the next day and it was even worse. I took a picture of the problem and sent it to the installer. He told me to report it and tell Safe Step that we needed a new door. I called Safe Step and they have one on order. Since we got the Bone color, that may be taking a little bit longer. The lady I talked to said that they should have the door installed. But I haven't heard anything back from them.
My wife had knee surgery and I was having trouble getting in and out of tubs. We decided to go ahead and get a walk-in tub. I kind of liked the look. Everything worked great with Safe Step, except when we first started, we made a couple of contacts and we kind of had trouble getting ahold of salespeople. But after that, the man that came out did a fantastic job. I was very impressed with the installation crew. I like everything about the tub.
I haven't had a shower in a long time. The one we had was installed in '58 so it was time that something needed to be done. Considering that I have had to sit on a bath bench and dip water over my head for the last three years, it was a breath of fresh air to be able to just go in the walk-in tub, take a bath, and have a shower. I'm glad I have this one.
The salesman I had was totally congenial. We had such a nice visit that day before he had to go to another appointment. The installers were nice and so efficient. They got everything done and it was a quick deal, which really surprised me. They went above and beyond. They installed the toilet for me too. I'm still finding pieces of the old tub. That stuff flew everywhere. But that's part of the installation and I can vacuum those up.
I wish Safe Step could’ve had the tub quicker. I love mine. I screwed up the first time and didn't have the door completely locked. I hear everyone has to do that at least once. Other than that, I do enjoy the walk-in tub. I'm sure that this winter, I will really enjoy the massage. It's just been a really great experience. If I can just figure out how to get it paid for, I'll be tickled to death.
My husband wanted a bigger bathtub. So, we got a bigger bathtub from Safe Step. On the installation process, a gentleman came. His helper didn't show up for work that morning and he came without help, but he did an okay job. Our son came and helped him, and he was able to get it in. We're getting used to our tub at this point in time, but it's good. The jets are good, and I like the micro soft bubbles real well. We'd like for the water just to be a little bit stronger. The one thing we do have a problem is the drain plug that is not right. It won't drain without us removing the plug. We just remove the plug and then it goes ahead and drains just fine.
Safe Step's installers did a good job. Some of the ceramics didn't turn out too good, but I can replace those myself. I used the walk-in tub once and we mainly use it to take a shower now.
I couldn't get in and out of a tub because I have neuropathy in my legs. Having my Safe Step now makes my legs feel better. I tell people about Safe Step.
Safe Step sent me a flyer about a walk-in shower. And when their sales lady got here, it developed into a walk-in tub. She knew her stuff. However, her measurements didn't tell her what she needed to know because the tub was enormous. I'm in a 60-year old house and the doorways are rather narrow, and Safe Step told me there was no way they could get the tub into the bathroom. So, they went back to storage and picked up another one that was smaller and that worked fine. The only complaint I would have is to make it a little sunken where the water comes out because it tends to go everywhere we need to shower. There should be a rim or something. Other than that, it works. The main point was my knees are bad and I'm getting older, and I could see myself tripping on the tub.
I don't know if the pipe’s rattling or what but it's happening like every 15 to 20 minutes, and it's really annoying at night when we go to bed, but other than that, I like our Safe Step.
I had a couple of other people in here and they kept saying my bathroom wasn't big enough. But when Safe Step came and measured everything, they said they could make any size that I wanted. The sales rep explained everything wonderful. The installers did a great job too. They did better than what I expected. I'm very, very satisfied. I have the lifetime warranty and I really like the jets. I've only used it a couple of times, but I could tell a difference when I got out of the tub.
Safe Step's sales rep was very good. The installation process was very good. Nice guys came and they did a good job. My new tub is good to me. I enjoy it. I like the jets and the thing that’s spraying relaxes me. I get more relaxation when I go in the tub and put on what I want to put on like if I want to relax or if I want to go for sleeping. It helps me.
The sales rep was wonderful and very patient. He explained everything. The young men who did the installation were here at 8:15. They went right to work and got it all done by 3:30. It was wonderful. They were also very polite. They didn't bother me. Everything was done efficiently and wonderfully. I was shocked at the price, but I pray that it's worth it.
My dad couldn't get in his regular bathtub because he can’t lift his legs that high. We got a walk-in tub from Safe Step. Their sales rep was wonderful, very polite and very knowledgeable. The installers were wonderful as well. I couldn't have asked for a better crew. The tub's quality is great. It's well worth what we spent. The jets on it help a lot, and I like the showerhead.
My interaction with the sales rep of Safe Step was good. He went out of his way to get a discount from some organizations like Medicare or AARP. What they could improve is once they get the installation done, it will be nice if they will follow up, check on you and see how's it going. It is also a little expensive. But you get what you pay for. I really like those lights and the air. It's a little smaller than I expected. But, it's custom made, so maybe on a different space, it will be larger. If people want to have a place where they can relax and get some hydrotherapy, I would definitely recommend Safe Step.
The sales rep of Safe Step was very informative, polite and knowledgeable about the bath. He mentioned the tub being big enough because he said it's about six-three. But one thing I really don't like about it is when I take showers sitting inside of it, it's two inches too tight. If it was four inches wider on both sides, that thing would be perfect. It's not tiny for me, but it's a little cramped.
Once the installers were done, they cleaned up. They could've cleaned up a little better. But they did well. Both young men setting it up, installing it, hooking it up, everything was awesome about it. Taking the old tub out was the hardest part for them. It being a smaller bathroom than most houses, they had their work cut out for them. It took a couple of days for them to do it. They also told me how it works. They gave me brief instructions on how to use it.
I'm loving my husband's Safe Step walk-in tub. We both like being able to get in there and I found that you don't have to fill it up with water. You can just get in there, sit there safely, and take a shower without fearing falling down. The reason I got it is he has fallen down again and this is the second hip he’s broken. And he had to have it replaced. I got that tub so that he can safely take a shower without climbing in and out of something. And this way, he can sit there, get wet, soap down, rinse it off, shampoo his hair, and dry.
We remodeled our bathtub. We still have our shower. My husband now sometimes can't even get in there. So, we decided it was time to get something that he could get into without falling. It is for safety. Safe Step was the last estimate we got, and it was the fairest. The sales representative answered all our questions. The installation went really great. The product we got is high-quality. The only thing is that you still have to wait, get in, and then turn the water on. You still have to sit in there while it's getting filled. So, I don't think you can get around that. But that’s about it.
The rep was wonderful. My husband was there for the installation and he said it was very easy. We got all the specs, we had the tile work done and plumbing prepared. They did it in six hours, and it turned out to be great. The quality of the tub is fine. It's a little confusing for my mother for the water coming on and off. It would be more user-friendly if it has a label that goes on and off because she doesn't want to get her hair wet. And sometimes, the shower comes on instead of the faucet water. But overall, the tub is great. My experience was very pleasant and I would highly recommend Safe Step.
The salesman could've been honest about the fact that I was going to need an upgrade in my water heating system in order to have enough hot water to fill the tub. Now, they glossed over it and all kinds of bells and whistles were described. Subtly, he mentioned, "We'll give you a $500 discount if you need your capacity for your water heating system to be upgraded." But in all the verbiage, that was kinda missed. It was a very slick sales promotion. The guy was surly. I asked him a couple of questions and he said "I don't have time to talk to you. Let me get on with my work.". I hired a gentleman to install an increased capacity water heater. He said that he gets two calls a week for the same kind of problem.
My knees are shot and I can't stand in a shower. The bird bath just wasn't doing it after a while. Safe Step's rep was very good, explained things, answered questions, and seemed knowledgeable about his topic. And then, the installation went efficiently. That was almost half day. It could have gone longer. The workmen were pleasant, polite, efficient, and did a very good job in what they did.
I am not a huge person, but when I sit in the seat, and I tried to move or do whatever, it's claustrophobic. I understand it has a seat. And because people are in a precarious position, they can't exactly have lots of room for them to fall and drown in. But I don't know if that space could be made a bit better. And the only thing that I found somewhat disappointing were the jets. But you have one side that can have them, while the other has the door. So how do you put anything there? Because I was hoping to get pummeled more. But I like the air jets or the middle button. That is great. And the micro thing is wonderful, which is my favorite of anything. The lights are also nice, and the scent is in some way superfluous.
By the door, there's a latch right in that corner. And there's a small grab bar that you're supposed to get ahold of, there’s the dial for the heat, etc. One time, I unknowingly hit the heat thing and turned it. I didn't even know that I did it until we got out and cleaned up afterwards. Something seemed different, but didn't know what. I didn't get scalded. But because of trying to get in, walk in and get turned, trying to grab the bar and get the door closed, it was a little tight. Also, I get in the step-up but I'm still wobbly. It's a lot more expensive than the bird bath too. But overall, I'm still glad that I got the tub because I can sit in the tub and get washed all over. And my skin feels nice after that.
Safe Step's walk-in tub is not cheap but it's quite a product. It's very nice. The installers ran and were out. The only problem was we had the glass installed rather than the plastic shower curtain type thing and the corner of the glass somehow had been hit. So, the glass was breaking apart there. It's a safety glass so that had to be replaced before we even gave it a step.
Also, my wife and I got the smaller-sized tub. Once they got it in my house and I tried it, I realized my fat butt wasn't gonna fit in it so they had to take it back and get the larger-sized one which is worthwhile. It doesn't seem like it's larger and it's very pretty. They didn't scrimp on anything and everything about it is high quality. It has really perked up our bathroom.
I like everything about the Safe Step walk-in tub and I'm satisfied with it. Their sales reps and installers were also very nice. The installers worked really hard and never slowed down. They needed to take a break and they just kept going. But something went wrong with the shower and my husband's been having a fit because that's how he bathes. It needs to be fixed and I don't know what's wrong with it. He doesn't know what's wrong either. It shoots the water straight up in the air and we don't use it at all. I called in and I told them that there was a problem with the shower and that they needed to come out and check it. But they haven't yet. Other than that, I use the tub and it's fine. Everyone that's over 60 years old should have one and if you have any kind of problems, that's the safest way there is to take a bath.
The rep answered our questions and was very informative. He knew his product and he didn't talk down to us. The installation was relatively smooth. I had a garden tub and I asked the guys to come take it out 'cause a friend of mine wanted and I really liked to try and preserve it. They worked and the guy said that he couldn't get the garden tub out without cutting it up. He tried but it couldn't be done and nobody could've done it. The tub I got has been great. Coming out of it is like I'm rejuvenated. We love it.
When I got my Safe Step walk-in tub, the installation went very well. It's comfortable and the wife is really enjoying it.
I wouldn't deal with anyone that was pushy. That's why we never went with Kohler. I wouldn't go with them just because of their salesperson. On the other hand, Safe Step's salesman was very good. He wasn't pushy and he answered all our questions. He knew everything. The installers didn't explain a lot of the stuff to me but they did a good job. Also, they messed up the wall when they put in the electrical switch. So, I had to have the whole bathroom repainted. They didn't do painting so that was an expense I didn't expect.
I also had to have all my ceilings done because the tub they put in is up on the second floor. They had to go through the ceiling. I was not made aware of all that extra expense either. In the end, everything came out fine. I like that the tub is a walk-in. My husband finds it easy to get in and out of it. He has been very happy with the shower in itself.
The installers of Safe Step called me and told me the day before, they would be here at 7 o'clock. I don't usually get up until almost 7:00. But I got up, I went to the other bathroom to take my bath so the tub wouldn't be wet, if they were going to have to change. They were here right at the time I clocked time 7 o'clock. They came in and lined the floor so they wouldn't scratch anything or get dirt on the carpet. It really went well.
My lawn man was supposed to be here at 9 o’clock, and they had some of the stuff on the front yard where he would have had to cut. But they went ahead and took care of that so he would be able to get in the yard. I was very impressed with all they did, the way they cut it, the way they moved it in. I didn't think they'd be able to get it through the door, because it was a small door. But they did. They went ahead and installed it in my house. When they were finished, they told me that I couldn't use it for so many days because of the calk. I had a hard time, the first time I used it. I had water all over the floor the first time I used it. But after that, I was afraid maybe they hadn't installed it right. I came to found out, I didn't have the shower curtain up far enough. But, I got the floor wiped up and the next time I used it, it was okay.
My mom is 96 years old and she had trouble stepping over into her tub. I wanted to get something that was more convenient for her. I saw Safe Step on the internet, and I got in touch and had them come out and put a tub in. The sales rep and the guys that came in and put it in were fine. I do have a problem with the tub now while I was in it. I was moving the large showerhead over to the right and the main shaft for the tube, all of a sudden, shot straight up. It didn't come out, but it went up and water started coming out from where it was hooked on to the other part of the faucets. I've cut the water off, and now I can't get that top piece back down far enough where it won't leak.
I didn't wanna force it because I didn't wanna break anything. They said it is under a lifetime warranty, so I've been trying to get in touch with people to see about getting that taken care of. When my mom gets in there and she turns it on, the water will go everywhere and she wouldn't know what to do with it. I'd tell other people to give Safe Step a call.
I was impressed with the sales rep and the installers from Safe Step. They were polite and did a good job. They left in good nature and I was satisfied with what they did but when I went to my basement to see what they tied into the plumbing, my basement was flooded. They filled the tub with water to run a test and the septic tank overflowed when they dumped the tub. I cleaned the mess up and I found the clean-up towels that they used in the flood that came out of the commode. Those were what stopped the septic tank up because there were several of the towels in there. They said not to get in the tub about 24 hours and I was anxious to have my tub. I filled the tub up the next morning and enjoyed the relaxing bath. When I drained the tub, I went back to the basement and it was flooded again.
I have a huge septic tank and I had it cleaned out about four years ago. I don't know if it's more than what my septic tank could handle at a fast pace like that but I'm having problems with it. I’ve had but one bath in that tub since I had it installed. But I don't wanna have to start cleaning that basement up again. So, I don't know what to do. If it's my septic tank, it isn’t gonna get any better unless they put a separate field line in and that's gonna cost me a fortune. I can't afford that. I gave them about all the spare I had and paid cash for the tub. The installers knew something was wrong because it seemed they were anxious to get out of here in a hurry. But I liked the guys and their personality and I don’t have any complaints except the drainage.