Safe Step Walk-In Tub Reviews
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About Safe Step Walk-In Tub
Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a limited lifetime warranty on the tub frame, specific parts and labor. Homeowners can receive a quote outlining the product and installation costs after an in-home consultation. Safe Step has been in business for over 15 years and also serves Canada.
- Hybrid walk-in tub/shower option
- Financing available
- Limited lifetime warranty
- Discounts available
- Only 10 possible hydro jets
- No pricing online
Safe Step Walk-In Tub Reviews
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- 4,902,084 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 5, 2026
Daniel did an excellent job. He was very knowledgeable and really explained the detail of how the tub works. He is an excellent representative for SafeStep. He was very patient with us and had a great attitude.
Minot, thank you for taking the time to share your experience with us. We're happy to hear that Daniel provided you with excellent service and helpful information. Thank you for choosing Safe Step!
Reviewed Feb. 5, 2026
My service techs today were great! Rick and Laura showed up on time. They had great communication. Fixed my issue in a Jiffy! Thank you Safe Step for sending the best! Every experience with this company has proven their worth twenty times over!
Dennis, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that our team provided such a great experience. Thank you for choosing Safe Step!
Reviewed Feb. 5, 2026
Thank you for sending Danny to fix the conduit on the exterior wall of the house. While he was here he also took the time to completely check the Safe Step tub, all of the fittings, the door seal and closure. He was very professional and personable, taking time to answer all of my questions.
Thank you for your wonderful feedback, John! We're delighted to hear that you received prompt service and that Danny provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Feb. 5, 2026
David's crew came out today to fix our Safe Step tub. He was friendly and courteous, very professional, and did a great job fixing our tub. He showed us the best way to work with the feature that broke. We really appreciated it.
Janice, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed Feb. 5, 2026
My experience with the two people who came out was excellent. They were very professional and explain everything in detail. They were also very respectful to me and my wife and took care of making sure everything was done in an orderly fashion.
Kenneth, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed Feb. 5, 2026
David was told our tub flipped the breaker and quit operating twice. He found a broken part that was causing resistance and replaced it with a new one he had on hand. We are so grateful. He is very knowledgeable and kind. Also willing to teach. He accomplished so much in a short visit and with so little stress to me. Thank you David and Safe Step.
Terry, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with David. Thank you for choosing Safe Step!
Reviewed Feb. 4, 2026
Work was done by Daniel **. Excellent, timely and extremely friendly service. He also taught me some things. I did not know about operating and servicing my Safe Step tub. I would want him back for any future repairs/service. What else can I say?
Thank you for your wonderful feedback, Charles! We're delighted to hear that you received prompt service and that our team provided helpful information. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Feb. 4, 2026
Danny arrived on time and went to work to fix problems with the door, etc. Worked quickly and efficiently to solve my issues. I appreciate his help with solving this issue, adjusted my water heater for efficiency and would appreciate his continued service if needed.
Thank you for your wonderful feedback, Caryn! We're delighted to hear that you received prompt service, repairing your tub efficiently. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Feb. 4, 2026
Adam came out to repair my tub, he called first and he was very polite. He was prompt and explained everything in detail. He is very personable and knowledgeable, an asset to your company. I would highly recommend him again for any repair services needed.
Thank you, Pamela, for recognizing Adam's professionalism and knowledge; we truly appreciate your kind words and recommendation!
Reviewed Feb. 4, 2026
We purchased a Safe Step tub about 4 years ago when my elderly father moved into my home. The installation was quick and efficient. Most recently we had to make a call for the lifetime warranty. We expected push back but within 3 days we had a contracted repair person come. He was also quick and efficient. We had a problem the with a valve that switched between air, water and micro. No cost repair.
John, thank you for taking the time to share your experience with us! We appreciate your feedback and we're glad to hear that we were able to address your warranty claim in a timely manner. Our top priority is always to provide our customers with a high level of comfort and satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us. Thank you for choosing Safe Step!
Reviewed Feb. 3, 2026
Jim was great. On time. Called before arrival. Completed work. Good to go. Completed all four problems. Gave a heads up for cleaning with alcohol. Jim said call Safe Step if any other problems. Cleaned unit with alcohol.
Thank you for sharing your experience, Richard! We're glad to hear Jim was prompt and complete your repair efficiently. Please do not hesitate to reach out to us if you ever need anything else. Thank you for choosing Safe Step!
Reviewed Feb. 3, 2026
Rick and Laura ** was amazing, they was able to resolve the problem in a timely and efficient way. I would recommend them to come out and service us anytime. Thank you, Laura and Rick, you were awesome.
Thank you for the great feedback, Lue! We appreciate your support and recommendation!
Reviewed Feb. 2, 2026
Had no problems with the contractor. Very friendly and professional, answers all my concerns and very polite. My husband was asking all his concerns about the tub and they had no problems answering his questions. After it was installed they showed us step by step how to operate, just love my new step in tub and shower.
Thank you for your positive feedback, Pamela. We're thrilled to hear that our team provided thorough explanations. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Feb. 2, 2026
The repair persons were very efficient. They arrived on time and completed the job with complete satisfaction. They even made some very helpful tips on how to maintain the tub efficiently. Good job!
Reviewed Jan. 30, 2026
Adam was awesome. Recommending Adam for any work with the Safe Tub. Thank you Adam from Houston. He went above and beyond to help us. Thank you very much again.
Reviewed Jan. 30, 2026
Adam was great! He explained everything in layman’s terms and made sure I was aware of all he did. He communicated his ETA via text and arrived in a timely manner. He even let me know via text when he was 30 minutes away.
Reviewed Jan. 29, 2026
Hello, I sent one review and not sure if I correctly sent it and I definitely want my review of Danny’s service known. Danny’s knowledge and expertise is truly appreciated. I would highly recommend him to anyone needing service.
Thank you for sharing your wonderful experience with us, Sharron! We're delighted to hear that Danny provided you with excellent service. We truly appreciate your recommendation and your trust in Safe Step.
Reviewed Jan. 28, 2026
Corie is a nice person. He always makes me feel more secure. He does a great job. He knows what to do and does a great job. Very knowledgeable. He shows me how to take care of my tub.
Reviewed Jan. 28, 2026
Greg ** was so responsive and helpful. He went above and beyond fixing the main issue, checked everything out, and actually left the tub in better condition than it was when installed! Very, very happy.
Reviewed Jan. 28, 2026
David ** is the best tech you have. He has taken care of all our needs twice now, and I love that he knows the products and how to fix it fast and efficient.
Reviewed Jan. 27, 2026
Danny came out today and repaired the handheld wand. He is very professional to s look at everything on the tub. We are very happy with the company. I would recommend it to my family and friends. Thank you so much.
Reviewed Jan. 23, 2026
The back jets are excellent, as are the knee jets. The foot jets are a major disappointment, the pressure is negligible, why did they even bother to put the foot jets in? Apparently the significantly lower pressure of the foot jets was a deliberate decision, I cannot imagine why.
At Safe Step, we are consistently enhancing the design of our walk-in tubs to offer our customers the safest and most comfortable bathing experience. We genuinely appreciate your feedback on the foot jets. If you have any additional recommendations, please don't hesitate to contact our customer service team at service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed Jan. 23, 2026
Thank you Jennifer for sending Danny out to my house today. Danny was very professional and was able to fix my tub for me me and my husband. Love the tubs much. It was great working with this company. I would recommend it to all my friends and family. Thank you.
Muriel, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Jan. 22, 2026
Danny came out did wonderful work. Was very personable. Very efficient. Great job done on the tub. Check everything and all equipment was working great. All was operational and in excellent condition. I can’t tell how much this helps my mom. It was the best decision we ever made. Absolutely love our Safe Step walk in bathtub.
John, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you or your mom have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Jan. 22, 2026
Ryan ** does amazing work. My mom and I had the pleasure of working with him when he came to our house to uninstall a badly done job and totally reinstall the job. He did amazing work and in half the time with fewer workers.
Thank you for your wonderful feedback, Diane! We're delighted to hear that you received prompt service and that our team provided such a great experience. We appreciate your feedback and are always here if you need anything in the future. Enjoy your tub!
Reviewed Jan. 22, 2026
He was prompt and knew his stuff. He was knowledgeable and diagnosed the problem correctly- he gave me all the best advice as to how to take care of the tub and he is an asset to the company. He deserves a raise.
Rosalie, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with our team. Thank you for choosing Safe Step!
Reviewed Jan. 22, 2026
Greg ** did a great job. He repaired the water jet and updated me on the use of the water temperature button. Unfortunately since water use prices are so expensive where I live, the use of this appliance is a luxury.
Thank you, Albertha! We're so glad to hear that your repair experience was smooth and efficient. We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Jan. 22, 2026
Elwood called before he got here and fixed the issue with the wand. He also looked over the tub and found and fixed two leaks while he was here. Took the time to explain how to use the button on the shower wand.
Thank you, Shirley! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Jan. 21, 2026
Tony and Jessica are the best for sure. They genuinely care about providing the SUPERB customer service your company should be proud of. If I ever need service from Safe Step in the future, I will definitely ask for Tony and Jessica. They did a GREAT job. If I had the space and money, I would buy another Safe Step Tub just to see them again.
Norman, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step, and we appreciate your recommendation!
Reviewed Jan. 21, 2026
The installers did a very good job installing the Safe Step tub and explaining how everything worked. They were efficient and cleaned everything. They were done in less than a day. The tub looks great!
Thank you, Louis! We're so glad to hear that your walk-in tub installation experience was clean and efficient! Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Jan. 21, 2026
Tony and Jessica removed my old tub and installed a Brand new shower. They were very professional and attentive to detail and the shower works Great! It was a pleasure to have them in my home and highly recommend them and your quality products.
Thank you, Chris! We're thrilled to hear you had a positive experience with our team from start to finish. We strive to provide the best possible experience, and we’re glad to hear our teams delivered. Thanks again for choosing Safe Step!
Reviewed Jan. 21, 2026
Thank you, Jennifer. I really appreciate the work that Danny did for us. He was prompt, courteous and patient with all our questions, which he carefully explained. We will love our Safe Step tub again.
Thank you for sharing your positive experience with us, Julia! We're delighted to hear that Danny's prompt and courteous service exceeded your expectation. Enjoy your walk-in tub again! Thank you for choosing Safe Step!
Reviewed Jan. 21, 2026
I called on Tuesday and Becky and Rick were here on Wednesday. Their service techs are the best in the business. They perform a thorough investigation and diagnose the problem and fix it on the spot.
Reviewed Jan. 20, 2026
Danny came out today for tub service. He fixed all of our problems in a very timely manner. He was very professional and is an asset to your organization. He took his time to completely explain to my mother and I all of the features of the tub that we had no idea before. My mother is elderly and uses the tub and it helps her immensely.
Thank you for taking the time to share your wonderful experience with us, Luther! We're delighted to hear that Danny delivered prompt and professional service, expertly resolving all your questions and concerns. It's great to know his detailed explanations about the tub's features assisted both you and your mother, ensuring you can make the most of your walk-in tub. If any further questions or needs arise, don't hesitate to contact us. Thank you for your kind words and for letting us be a part of improving your mother's bath time.
Reviewed Jan. 20, 2026
I want to sing the praises of Safestep tubs. Everything was amazing from the quote (Isaac **), call from the project manager (Angie **), to the install (Jacob **). They were all knowledgeable, kind, and professional. My Mother (92 years young) is a jewel to me, and I feel I have chosen a product that will ensure her continued safety.
Thank you for your wonderful feedback, Curtis! We're delighted to hear that you received prompt service and that our team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future.
Reviewed Jan. 19, 2026
Danny came to access the problem and resolved the problem. Also fixed air blower assembly. I am glad to have my tub. The installation crew years ago were fast, polite and explained things to me in a way t could understand. I couldn’t live without my tub and don’t know why I don’t get any referrals from people seeing it and my praise.
Thank you, Martha! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and glad to know you're loving your walk-in tub. Here's to many more comforting baths ahead!
Reviewed Jan. 15, 2026
My service was awesome!! Our service technicians Laura and Rick did a FANTASTIC job, I truly truly appreciate great service! They have serviced my tub before and it was great service then! They were very professional, knowledgeable and well prepared to handle the task! However, my first call to the service dept was NOT good!! The young lady I spoke with didn’t know anything and informed me to try using alcohol on my tub door and call back if the problem continued! I hung up called back and got a very helpful young man (thanks to him), my technicians Laura and Rick came out today!!!
Thank you for sharing your experience with us, Annie. We’re so glad to hear that Laura and Rick once again delivered fantastic service and took great care of your tub with professionalism, knowledge, and preparation. They truly represent the level of service we strive to provide.
We’re also sorry to hear about the frustration during your initial call to the service department. That’s not the experience we want for our customers, and we appreciate you bringing it to our attention. We’re happy a follow-up call connected you with a helpful team member and that everything was resolved quickly. Thank you for your continued trust in Safe Step, we truly appreciate you!
Reviewed Jan. 15, 2026
Danny was very professional and helpful. He fixed everything and went above and beyond with his customer service. We appreciate all of his help and are looking forward to using our Safe Step tub more often. Danny made sure all of our buttons worked properly as well as the draining plug.
Jenelle, thank you for the wonderful feedback! We're delighted to hear that you received prompt and helpful service, and that Danny provided such a great experience. Thank you for choosing Safe Step!
Reviewed Jan. 14, 2026
Thank you Jennifer in service department for sending out Dan. He took a good look at my tub and make sure it was working as it should adjusted my door. Fill the tub for me to show me that it’s no longer leaking. Thank you so much for coming out so soon.
Thank you for the wonderful feedback, Jane! We're thrilled to hear our team provided efficient and prompt repair service. Please don't hesitate to reach out if you need any further assistance. Thank you for choosing Safe Step!
Reviewed Jan. 12, 2026
I called Safe Step walkin tubs because of an issue. Danny came out to do the repairs necessary. I am so thankful for him. He is punctual, polite, respectful, and very knowledgeable in his craft. Danny explained everything in detail so that I wouldn't feel uncomfortable with the work that needed to be done. Thank you so much for sending Danny out to us. Our tub works better than ever now.
Jerry, thank you for taking the time to share your experience with us! We're thrilled to hear that Danny was polite and punctual, and completed the repair efficiently. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Jan. 12, 2026
We had our tub serviced because it leaked. Service guy was very helpful and friendly. I actually inherited the tub from previous owner and didn't know how to maintain it. The service guy fixed the leak by adding washers to tighten the door. Then he explained how the buttons work and how to maintain it. It was a worthwhile visit!
Thank you, Deborah! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Jan. 9, 2026
Thank you so much for sending Danny out today to reset my toilet. He explained everything to me, looks great. He did a good job. I really love my bathtub. This company's top notch. I would refer this tub to anyone and all my neighbors
Thank you for the great feedback, Friel! We're thrilled to hear Danny provided top-notch repair service. We appreciate your support and recommendation!
Reviewed Jan. 8, 2026
Danny showed up right at the beginning of our timeline. He knew immediately after a few test what as going on. The bath controller was the main problem, but Danny went beyond and tweaked our door jam, so it’s much smoother to operate. Definitely, would recommend Danny and Safe Step any time of the week. Can’t wait to start soaking in the tub again. Thank you Danny and thank you Safe Step.
Thank you for your kind words, Glenn. We're so glad to hear that you had an excellent experience with our technician and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your walk-in tub!
Reviewed Jan. 8, 2026
Safe Step has been wonderful. Tub stopped working so we called & scheduled service. Dan arrived at the top of timeframe stated they would come. He fixed not only what we called about but also adjusted things that needed adjustment. This company is very customer oriented and I would recommend safe step to anyone who likes a great soak & jacuzzi tub. If anything else goes awry, we’ll ask for Dan to come again.
Thank you for your wonderful feedback, Kerrie! We're delighted to hear that you received prompt service and that our team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your walk-in tub!
Reviewed Jan. 7, 2026
Maxwell and Eli were prompt and did a great job! Great team and cleaned up well. Friendly and communicated throughout project. Very happy with their and the work of the team. Done in one day. Again, very happy with the project!
Eva, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step! Enjoy your new walk-in tub!
Reviewed Jan. 7, 2026
I am very happy that Danny show up on time and a wonderful job. Also he help me out in the process of maintaining the tub. Very happy with the service. I am very happy with the tub. Company is very helpful in scheduling the appointment.
Thank you, Georgiana! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Jan. 2, 2026
We have had our tub for 1 1/2 years. We have a couple of minor glitches but Safestep was right on top of it all. They all have excellent customer service. I have been very satisfied with the product. I feel safer in my tub than our previous shower. We have no regrets on this purchase or choice of company.
Thank you for your wonderful feedback, Corey! We're delighted to hear that you received prompt service and that our team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Dec. 27, 2025
I am so very satisfied with my Safe Step in tub. The service department is wonderful. When I call in, they are always helpful and I get service very quickly. Jeff, the man that came out and serviced my tub is always so friendly and very knowledgeable. He does a great job. Would highly recommend this company.
Thank you so much for your kind words, Joan! We’re thrilled to hear how satisfied you are with your Safe Step tub and that our service department has been so responsive and helpful. We truly appreciate your recommendation and your trust in Safe Step.
Reviewed Dec. 23, 2025
I met Alexa, Dimitri and Tim at 0830 22 December when they arrived to install my Safe Step tub and I have not seen a better install crew nor such knowledgeable people. They answered every question, explained the function of the product and left the work area cleaner than when they started. Thanks Guys.
Thank you for your wonderful feedback, Hugh! We're delighted to hear that you received prompt service and that our installation team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Dec. 22, 2025
Maxwell and Eli with Venka construction came and installed our Safe Step tub today. They were respectful with laying floor protection down to keep the carpet clean. They were friendly and personable. Maxwell went over how to use everything and answered any questions we had. So overall we liked the process.
Lang, thank you for the wonderful feedback! We're delighted to hear that you received efficient and friendly service, and that Maxwell and Eli provided such a great experience. Thank you for choosing Safe Step!
Reviewed Dec. 22, 2025
Daniel was right on time. He fixed the door, checked to make sure everything was working fine. Jenn is a joy to speak with whenever I call in. Love my Safe Step tub and their great service. I highly recommend anyone looking to replace their tub and shower to contact them.
Thank you for sharing your experience, Teri! We’re so glad to hear Daniel was punctual, fixed the door, and made sure everything was working properly. It’s also wonderful to know Jenn continues to make every call a pleasant experience. We truly appreciate your recommendation and are thrilled that you’re loving your Safe Step tub and the service that comes with it.
Reviewed Dec. 22, 2025
We have contacted and been contacted to fix our bathroom floor tiles, redo sloppy caulking, issues entering and exiting tub, and now a leak where it drains in basement, and our range hood stopped working once the installation was complete. They have promised me multiple times that it was going to be fixed but like yesterday, they were supposed to be here but no show, no call. I want to return it and get my money back, but it’s looking like I’ll have to sue. DO NOT BUY A SAFESTEP WALK-IN TUB!
Hi Debra, thank you for reaching out. We’re sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how frustrating this must be. Our team is dedicated to resolving these matters effectively. We have escalated your issue to our management team to ensure that your concerns are addressed comprehensively.
Reviewed Dec. 21, 2025
Service guy was very thorough! He showed me ways to keep my tub running great. Phone support was excellent and very helpful. I tell everyone about my tub, I use it every day, sometimes more than once a day. My grandkids love to use the tub when they visit!
Thank you so much for the wonderful feedback, Katherine! We’re happy to hear our service technician was thorough and took the time to show you how to keep your tub running at its best. It’s also great to know our customer service team was helpful and that your Safe Step tub is such a big part of your daily routine. We truly appreciate you sharing your experience and recommending Safe Step to others.
Reviewed Dec. 20, 2025
I contacted Safe Step for service to my walk-in tub. Rick and Laura contacted me the very same day. They came out the next morning and took care of my issue. They also check for any other issues. They gave us instructional in things we did not know. I would recommend this company.
Thank you for sharing your experience, David! We’re so glad Rick and Laura were able to respond quickly, resolve the issue, and take the time to check everything over and provide helpful instruction. We truly appreciate your recommendation and are grateful for the opportunity to assist you.
Reviewed Dec. 19, 2025
Installation crew exhausted and did not install jet correctly. Repair crew equally trashy. Next tub drain would not close. Sent tech without authorization to pull tub but some parts for corrosion. Now leaking from wand and will not shut off. Still waiting…
Hi Becky, thank you for bringing your concerns to our attention. We sincerely apologize to hear your tub is leaking. This is not the level of service we strive to provide, and we understand the frustration it has caused. We’d like to help resolve your concerns, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can assist you further.
Reviewed Dec. 19, 2025
Excellent and professional service. A little pricey. I don’t blame the technician. A very positive experience. Would call again if needed. Left the area neat and clean. 190.00 an hour plus parts cost. I don’t know of another resource for our Safe Step Tub.
Thank you for your feedback, Holly! We’re glad to hear you had an excellent, professional service experience and that our technician took great care of your home. We truly appreciate your understanding regarding pricing and are grateful for your trust in Safe Step. Please don’t hesitate to reach out if you ever need assistance again, we’re always here to help.
Updated review: Dec. 20, 2025
After a speedy response from Jonathan, and an assist from my water heater guy, I can now relax and enjoy my tub. I am still waiting to receive the floating remote that was supposed to come with the tub, and I still haven't figured out the aromatherapy system, but I'm sure those issues will also be resolved in a timely manner.
Original Review: Dec. 18, 2025
I purchased a Deluxe MicroSoothe SafeStep Tub/Shower combination unit. The SafeStep salesman (Jonathan) showed me pictures and brochures. He assured me that my 40-gallon water heater would be sufficient to fill the tub. He showed me video to assure me that I would be able to be fully immersed in the tub. Since I suffer from arthritis and back and knee pain, this tub seemed like the answer because it has all kinds of therapeutic features. I ordered it and anticipated being able to once again take long, relaxing baths.
The installation took two full days, not one as advertised. The tub is significantly shorter than a normal tub, so I am unable to stretch out my legs while seated in the tub. I am 5'6" tall. Contrary to Jonathan's assurances, my 40-gallon (new) water heater was only sufficient to fill the tub about ⅔'s full, leaving my upper body in the cold air and unable to enjoy the therapeutic features. The "No-Strength Locking Handle," also described in the manual as "E-Z Lock handle," requires brute strength to lock. I was told it would get easier over time.
The aromatherapy feature doesn't appear to work. It was supposed to come with a "floating remote," but didn't. The installers were very efficient and pleasant, and cleaned up after themselves well. The tub is attractive, and has both a rain shower and hand-held shower heads, so I guess I just purchased a really, really expensive shower, because the bathing experience is an epic failure. If I could afford to, I would have this taken out and put in a normal tub/shower w/ grab bars!!
Hi Helene, we're sorry to hear about your concerns with your Safe Step tub. Our Walk-In Tubs are designed primarily for seated use, so while they don’t allow full reclining like a traditional tub, they provide comfortable seating for a relaxing bathing experience. Our new Rapid Fill Faucet is 20% faster than previous models, ensuring a warm and comfortable bathing experience in no time. Our walk-in tubs also feature a surface-mounted heating system to keep your tub's seat and back warm during the fill-up.
We’re committed to making your Safe Step tub as comfortable and enjoyable as possible. Before making a decision, we'd love the opportunity to assist and address any concerns you may have. If there's anything specific you'd like to discuss or improve, please feel free to reach out to our team at 1-800-989-5101 or email service@safesteptub.com. We're here to help!
Reviewed Dec. 18, 2025
We bought a walk-in tub for our new home in 2022. It was useful for my husband who had leg pain due to a brain hemorrhage. By 2023 he had to use a wheelchair. He could not transfer into the Safe Step. He needed 911 to help him off the floor because that step in step out feature of the tub does not work for people in wheelchairs. We had to pull the tub out and install a roll in shower. Where can I sell my barely used tub? I am still paying bills for it and do not want to pay for a tub that was not safe for us due to unplanned progression of disability. Someone should be able to use this tub? Any help?
Anne, thank you for your feedback! We're sorry to hear your husband had issues with your walk-in tub. Safe Step Walk-In Tubs are designed with accessibility in mind. For individuals who use a wheelchair, transferring into the tub can be made easier with the low step-in threshold and the wide, easy-to-open door. Additionally, the tub comes with a built-in seat that provides stability and comfort once inside.
For more specific transfer solutions, we recommend discussing your unique needs with our team. Please feel free to reach out to us at (800) 292-7963 for personalized assistance or to schedule an in-home consultation. We're here to help!
Reviewed Dec. 17, 2025
Danny arrived right on time and was prepared to begin work on our tub. He diagnosed the issues and was able to address those issues in a way that makes me feel very confident that we will not have those same problems again. Thanks for sending such a high quality individual.
Thank you for your feedback, Alan! We’re thrilled to hear Danny provided such a professional and thorough service! It’s great to know his expertise gave you confidence in your walk-in tub. We hope it brings you many years of comfort to come!
Reviewed Dec. 17, 2025
I so appreciate you sending Danny to repair and tune up our Safe-Step tub!! He explained what he was doing throughout the process, and was patient about answering questions. The job is beautiful and Danny was meticulous about cleaning up as well. I couldn't be happier and will request him if we need anything done in the future. Again, Thank you for sending such a wonderful representative for Safe-Step. You are lucky to have such an incredible person working for you!
Thank you for your feedback, Nancy! We’re so glad Danny could provide such a thorough and thoughtful service experience. It’s wonderful to hear how patient, knowledgeable, and meticulous he was. Thank you for choosing Safe Step!
Reviewed Dec. 17, 2025
Quick and efficient. The electrical work was done professionally. Maxwell and Eli were very good. Kept the floors clean and did good finish work on the final product. The plumber routed the lines and explained some of the drainage issues we will experience due to the plumbing of our older home. Overall an excellent experience. Max fully explained the constructions and care of the tub.
Thank you for sharing your experience, Alec! We’re thrilled Maxwell and Eli provided such a professional and thorough experience. It’s great to hear you’re happy with the installation and received helpful information to keep your tub in top shape!
Reviewed Dec. 16, 2025
It looks spectacular. They were a great crew and completed the job the same day. I’m excited about using the tub, but I have to wait three days to use. It Only thing the toilet needs to be ordered to fit properly. I’m excited about this new tub. It looks amazing. Can’t wait to use it.
Thank you for sharing, Kathy! We’re so glad to hear our team did a great job and completed everything efficiently. We hope you enjoy your new walk-in tub!
Reviewed Dec. 8, 2025
I was never given a demonstration on the day of installation and, subsequently, had a major problem. Asked for but was never given one. Repeated calls were treated with rudeness and disappointment at my end. A huge investment that I don't use for fear of problems with pipes since I am not good with mechanical system maintenance.
Hi Susan, thank you for your feedback. We’re very sorry to hear about your experience. Providing quality customer service is important to us, and we regret that you haven’t received the support you need. We’d like to help resolve your concerns—please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can assist you further.
Reviewed Dec. 5, 2025
Anthony is the tech that services my tub. Everyone here is out to help. I learn something new about enjoying my Safe Step tub to full advantage. He is professional and personable. He makes what could be a dreaded experience into a positive learning experience!
Thank you so much for sharing this, Gloria! We’re thrilled to hear that Anthony continues to make each visit helpful, informative, and positive. Turning service appointments into opportunities to learn and enjoy your tub even more is exactly the experience we want for our customers. We’ll be sure to share your kind words with him. If you ever need anything, we’re always here to help!
Reviewed Dec. 3, 2025
I've had nothing but problems with my tub/shower combo since the day it was installed. The panels they installed on the walls had gouges in them, so they had to come back out to replace them. That was only the beginning of my problems with this company. I've had them out several times due to the jets barely functioning. They've sent people who don't really know what they're doing. The last time it broke, the Regional Manager begged me to let them send their most experienced repair person to look at it and she said that if it happened again, they would replace the tub. He made several repairs to it and here we again with the same problem. Every time you call, they accuse you not doing the monthly cleanings. The last person my husband spoke to just spoke over him and wouldn't even listen to what he had to say. Then we got a call back from someone who said they would come replace the motor. That is not what we agreed to!
We were told that if it happened again, it would be replaced. I've emailed 3 times in the last 9 days, and nobody has contacted me about this. I remember when we first got the tub that they told us a long wait time for installation and then they said they could much soon because they had one that someone canceled. I don't know if I was given a used/broken one or if they all are this defective, but I recommend you don't waste your money like I did. These are very expensive, but part of the selling features for me was the lifetime warranty. I didn't know that it meant that I would spend the rest of my lifetime having it repaired. Look elsewhere!!!
Kimberly, we sincerely apologize for the product issues and miscommunication you've experienced. We understand how important your walk-in tub is and we take your concerns seriously. This is certainly not the level of service we aim to provide, and we are committed to resolving this as quickly as possible. Please allow us the opportunity to escalate this issue. We’ll make sure a representative reaches out to you promptly to address the repairs. In the meantime, we also invite you to contact our customer service team at 1-800-989-5101 or service@safesteptub.com for assistance. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Reviewed Oct. 18, 2025
I’m getting older and preparing for the future, and having Safe Step gives me peace of mind. The sales visit was good. I like the tub-shower-jets all-in-one capability, and it’s been good so far.
Thank you for sharing your experience, Clifton! We’re glad to hear your installation went smoothly and that you’re enjoying the versatility and convenience of your Safe Step tub. It’s great to know the all-in-one design and helpful sales experience gave you confidence in your choice. We truly appreciate your recommendation!
Reviewed Oct. 2, 2025
This company has very low integrity. They handled our purchase unethically and were manipulative with their return policy. We ordered a tub of certain dimensions; what we received was not even close. They have a 3-day return policy. On day 1, after receiving the wrong product, we notified them by phone, provided specific details to the lady we spoke with, and were informed that they would get back to us with return instructions. 5 days later, after constantly calling them, we were told that our 3 days had passed and we could not return the product that cost over $7000 dollars. This was a shock. Our mother, who is elderly in her 70s, made this purchase as she endeavored to have her dream bathroom. We are in such disbelief that a company could be so ruthless, insensitive, dishonorable, manipulative, and greedy. Speechless...
Gregory, we are truly sorry to hear you feel this way. Our team has been in direct communication with you and your attorneys regarding your order and has worked to address your concerns in accordance with the terms of your agreement. While we regret that you are frustrated, we believe we've done our best to provide clear information and support throughout this process. Customer satisfaction is our priority, and we encourage you to continue communicating with our team to ensure all questions are fully addressed.
Reviewed Sept. 30, 2025
I'm having problems with the construction of my tub less than a month after insulation. The support number (800) 989-5101 just goes to a busy signal for two days. This is a broken number that is preventing me from getting service.
We're sorry to hear you've been experiencing issues, Donald. Management has been made aware of your situation and will reach out to you soon. You may also contact our customer service team at 800-989-5101. Thank you.
Original Review: Sept. 24, 2025
Updated on 09/28/2025: I think I will be able to resolve my concerns. I was able to talk to someone to help alleviate my problems with the door seal. I am now waiting for the service technician to contact me. I just hope I can get this door to seal tightly. It would greatly decrease my stress.
Original Review: Where do I begin?? After reading these reviews, I can see I am not alone in this nightmare. I purchased the walk-in tub for my brother, who is severely, physically disabled. At the time of the sale, I informed the salesman that all I heard about these tubs is that they leak. The salesman assured me not to worry about the tub leaking, for we have a "complete lifetime warranty on the tub"; therefore, if it leaks we can get it fixed at no cost due to the warranty. In fact, he even added my name on the sales slip, so the warranty would apply to me when my brother passed. The tub recommended and purchased was the larger swing-out door to accommodate his disability and size better. I purchased a larger gas water heater to integrate into the tub's water capacity.
Since we had this tub, it has leaked at the door multiple times. I would call, and they would send someone out, at no cost, and fix it. The tub’s door would have a seal for a while, then it would leak again. Now, I have called recently for the door was leaking again, and they called me back informing me it would be $199/hour to have them fix it!! If a person is here for 5 hours, that is a $1000 more for a defective tub, and in reality, it would add more onto the cost of the tub! I told them I was guaranteed that I have lifetime warranty for labor and parts as stated on the invoice. In fact, they are still advertising the complete lifetime warranty. Then they tried to say it was because it was a self-installation.
At purchased time, I was informed that it would have no effect on the warranty and it would be easier to coincide with the house being built. Besides, I told the "manager" it has nothing to do with the installation, for the tub itself is defective. That tub door has been leaking and fixed multiple times. In fact, the walk-in tub should be completely replaced for it is defective, and they no longer make it due to the problems. Furthermore, I have to tear up the flooring and do mold mediation, too.
The customer service is horrendous! I went from the call person, to his supervisor, then the manager to try and get this problem resolved. This tub has more problems than it is worth. My brother still likes the tub with air jets and easy access, though. It helps alleviate his arthritic pain. Therefore, I did some further investigation and found out that "Safe Step Walk-in Tub" is under new ownership, Ferguson. This explains why the service calls and warranty are handled differently. Shame on you, Ferguson, for not honoring the “Complete Lifetime warranty" that you still advertise. Also, I had found out, which the manager did acknowledge, that they do not make the larger swing-out door tub anymore due to the door's complications.
Well, at the end my 3-day ordeal, I received a call back from the manager at Safe Step. She informed me that this one time they will "waive the labor charge", but I will have to give up my lifetime warranty on the tub. I told her that they are not honoring their complete lifetime warranty with Safe Step tub.... She said. "Yes, we do, the parts are covered" To which I added, "Do not insult my intelligence with that.... a $3 part without labor is not a complete lifetime warranty on the tub and it is was never stated parts only!” Then I informed her "no, I will not give up my complete lifetime warranty, for that is what I purchased through Safe Step at a ridiculous price knowing it will be taken care of".
Furthermore, I added I could buy a top of the line walk-in tub every 5 years from BUILD.com (a Ferguson company) and still be under the amount I spent on one Safe Step tub!! In all due respect, I should have had a completely new tub replacement, especially, when Safe Step walk-in tub discontinued the large swing out door due to its complications.
In conclusion, the Safe Step Walk-in tub is advertised in the VFW, American Legion, AARP and various other magazines as "Complete Lifetime Warranty on the Tub” targeting the senior population. These are the magazines the senior population look to for guidance and assistance. Finally, I would NEVER recommend the Safe Step Walk-in tub, for the problems and frustrations in servicing Safe Step tub is overwhelming and not worth the astronomical cost of this tub!
We’re truly sorry to hear about the challenges you’ve faced with your Safe Step tub and the frustration around your warranty experience, Barbara. We understand how important reliability, safety, and peace of mind are. Your feedback about the leaking door, repair process, and warranty concerns is very important, and we regret that your expectations haven’t been met. Please contact our customer service team directly at 1-800-989-5101 or service@safesteptub.com so we can look into your account, clarify warranty details, and work toward a resolution that addresses your concerns.
Reviewed Aug. 31, 2025
What should have been a good experience turned into a nightmare. After installing the door didn’t close tightly. Flooded the downstairs. Safe step assumed no responsibility. Cost us $1000 to repair the damage.
Larry, we sincerely apologize for the delays you've experienced and the frustration this has caused. We understand how important your walk-in tub is and we take your concerns seriously. This is certainly not the level of service we aim to provide, and we are committed to resolving this as quickly as possible.
Please allow us the opportunity to escalate this issue. We’ll make sure a representative reaches out to you promptly to address the repairs. In the meantime, we also invite you to contact our customer service team at 1-800-989-5101 or service@safesteptub.com for assistance. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Reviewed Aug. 1, 2025
I’m not happy. When Safe Step installed the tub, they had to cut out part of the wall in the bathroom. They said they’d be able to put it back in and they did, but there’s a huge gap between. I’m gonna have to hire somebody to come and fix it.
The sales consultation went okay, but he didn’t measure things correctly. It doesn’t even cover my breasts when I’m in the tub. In all the commercials, you see them with headrest. I assumed it came with it. I paid $25,000 for the tub, so I would think it would come with a headrest.
The installers were very nice. But they lowered the ceiling in the tub area so anybody who's taller than 5’8” wouldn’t be able to use it. They had to come back to put in the shower because the one they initially brought out wouldn’t fit. It was too tall. They also took my door jambs down and now, they’re all mixed up. Then they had to come back again for the shower curtain. Instead of coming in to put it up, they just left it at the door outside. I’ve got torn rotator cuffs in both my shoulders so I can’t put that rod up.
The tub does makes it easier to get in and out, but I have to sit on the floor of the shower area in order to get myself all covered.
Thank you for sharing your feedback, Kathleen. We’re glad to hear the installation crew was polite and that the tub has made it easier for you to get in and out. However, we regret that the installation process and product design did not meet your expectations. Your concerns regarding the wall repair, ceiling height adjustment, measurement accuracy, and missing installation of accessories have been noted, and we’d like the opportunity to address them directly. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can work toward a resolution. We appreciate your honesty and will use your feedback to improve our communication, accuracy, and service follow-through.
Reviewed Aug. 1, 2025
Safe Step explained well during the presentation, so I signed up. There was no problem during the installation. The installers cleaned up after, and I was able to use the tub the next day. The air feature is my favorite.
Thank you for sharing your experience, Vito! We’re happy to hear our team’s presentation and thorough explanation helped you feel confident in your decision. It’s great to know installation went smoothly, everything was left spotless, and you’re enjoying features like the air jets. We truly appreciate your kind words. Thank you for choosing Safe Step!
Reviewed July 31, 2025
When the Safe Step reps arrived, they were pleasant and provided an overview, though they initially glossed over the significant cost, which turned out to be quite steep at $23,000. In hindsight, it made me reconsider the value of the investment.
The tub itself includes a door with several operational jets and two showerheads, one detachable and one fixed, offering a multifaceted bath/shower combination. On the installation day, the team was meticulous, completing the process within a single day. They maintained cleanliness and wore protective shoe coverings.
Despite their efficiency and customer service, the steep price doesn’t align with the overall experience. The company showed professionalism, but I found the cost too prohibitive and wouldn’t consider it good value.
Thank you for your honest feedback, Star. We're glad to hear the installation team was professional, efficient, and respectful of your home. While we're pleased the tub’s features are functioning as expected, we understand your concerns about pricing. Your input is valuable, and we’ll share it with our team to help improve transparency during the sales process. We appreciate you taking the time to share your experience.
Reviewed July 31, 2025
Some friends had gotten a Safe Step tub and I saw their ads on Tv too. They’re a little overpriced but everything is high-priced. The installers were here on Monday and they were in and out. It was excellent. I use the Safe Step tub for bathing and the jacuzzi, and I sit in the shower about three times a week. I usually fill the tub, which holds 80 gallons, to relax. We got it because my husband is 88 and I’m 78, and we didn’t want to fall in the shower. It made sense for us to get it. He is upset about the price, but he likes it. It's good for him. I’m also hoping it might qualify as a tax write-off due to our age and disability, though I haven’t confirmed that with my accountant. So far, the experience has been good and I’m very happy with the tub.
Thank you for sharing your experience, Kathleen! We're so glad the installation went smoothly and that you're both enjoying the tub regularly. Safety is a top priority, and it's wonderful to hear that the tub has brought peace of mind and relaxation to your home. Thank you for choosing Safe Step!
Reviewed July 28, 2025
I'm 71 years old and I have difficulty standing in a shower. The bathtub that we had in our bathroom was one of those humongous garden tubs that I couldn't get in and out of. So, we took the shower that we had in and put the Safe Step in for me. Then we took the bathtub out and had the shower put in by Safe Step. It was an excellent decision to get a Safe Step walk-in tub. The installers were professional and excellent. They cleaned up after themselves and they were respectful. They were helpful and they kept us informed every step of the way of what they were doing. They did what they said they were going to do, and it turned out beautifully.
The tub works great and it has cool features. My husband has used it several times. We got a huge yard that he has to take care of, and he works out in the yard on tractors and mowers. Then we both enjoy sitting in the tub and relaxing with the jets. I like being able to sit down and bathe easily, as well as getting in and out easily. However, I am concerned about the letters I received from Service Finance this week that said my loan had not been approved, which is strange because I've already made two payments to the loan.
Thank you for sharing your detailed experience with Safe Step. We’re delighted to hear that the installation team met your expectations and that the tub has made bathing safer and more enjoyable for both you and your husband. Your feedback about the relaxing jets and ease of use means a lot to us.
We’re sorry to hear about the confusion with Service Finance regarding your loan, and we encourage you to reach out to our customer support team so we can assist in resolving this issue promptly. You can contact them by calling 1-800-989-5101 or sending an email to service@safesteptub.com.
Thank you again for your kind recommendation and for trusting Safe Step to enhance your home’s safety and comfort.
Reviewed July 28, 2025
I did an internet search, explored options for my mom and came across Safe Step. They reached out to me after I filled out some information online and promptly set up an appointment, which was quite convenient. The representative who presented to us was very knowledgeable and connected with us on a personal level, being from our area. This made the initial interaction quite pleasant.
When it came to the installation, though, we've experienced a few issues. It's still a work in progress as there are some kinks that need to be fixed. Safe Step has promised to address these problems, and they do seem to be responding in a timely manner. They are scheduled to have someone come in to rectify the issues.
Now, the product itself is quite pricey, and we weren't fully aware of the final cost upfront, which I think could be a deterrent for others considering this option. However, my overall experience with the customer service and presentation was positive.
Thank you for sharing your experience with Safe Step. We’re glad our representative was able to connect with you personally and that the initial interaction was pleasant. We apologize for the installation issues you’ve encountered and appreciate your patience as our team works to resolve them promptly.
We understand that pricing transparency is important, and we’re always looking for ways to improve communication around costs to help our customers make informed decisions.
Thank you again for your honest feedback. We’re committed to ensuring your experience improves and that you’re satisfied with your Safe Step Walk-In Tub. If there's anything else we can assist you with, please reach out to us at service@safesteptub.com or call 1-800-989-5101.
Reviewed July 27, 2025
My Safe Step walk-in tub wouldn't work. The main issue stemmed from the installer provided for the job, who unfortunately proved to be completely incompetent. He didn't install the tub latch correctly, leading to water flowing straight out the door when it filled up. Similarly, with the toilet, the line from the tank to the wall wasn't connected properly, causing continuous leaking onto the bathroom floor. This experience left me with a warped floor and ongoing difficulties that the company hasn't adequately addressed. Although a different installer came out to fix several of these initial problems, the issues persist and I haven't received any further assistance. Given how costly this installation was, exceeding $23,000, I'm incredibly dissatisfied. At this stage, I lack confidence in recommending Safe Step to anyone.
Hi Elizabeth, thank you for sharing your experience with us. We’re very sorry to hear about the challenges you’ve faced with your installation and the lack of resolution that followed. This is not the standard of service we aim to provide, and we completely understand your frustration, especially given the investment you made. We’ve escalated your case to our management team for immediate attention and resolution. Thank you for bringing this to our attention and allowing us to make things right.
Reviewed July 27, 2025
We’re getting on in age and wanted the convenience and comfort of having an accessible tub at home, especially since we’re not fans of visiting public baths. We discovered Safe Step through an article in AARP and decided to explore it further.
The sales visit went wonderfully—it was thorough and informative. We did end up replacing the handheld showerhead for one with more settings, but the initial package met our expectations. Installation was hassle-free, even when the installers had to accommodate a ceiling issue in our bathroom. They handled everything expertly and professionally.
Our experience with the tub has been largely positive. It works well for us and offers the convenience and safety we were looking for. However, there's one minor design issue: the channel at the far end of the tub. When water gets in, it drips onto the floor since it's not protected by the shower curtain. We put a towel down to mitigate this, which is a bit inconvenient, but an easy fix.
Overall, if you can afford it, investing in a Safe Step walk-in tub is well worth it.
Thank you for sharing your thoughtful review! We’re delighted to hear that your sales visit was thorough and that our installers handled the ceiling challenge professionally. It’s wonderful to know the tub is providing the safety and convenience you were seeking. We appreciate your feedback about the channel design and understand how that could be a small inconvenience; your solution with the towel is a smart workaround. Your recommendation means a lot to us, and we’re grateful you chose Safe Step for your home.
Reviewed July 27, 2025
The sales visit of the Safe Step rep went well. The installation was good as well. They finished in two days. However, I’ve had the tub for two months now and I tried to use it the first time. It had a 40-gallon water heater, got it half full, and then it ran out of hot water. I tried that twice. I got a water bill for $600. So, I've just used it as a shower since then. They said I probably need a bigger water heater. I'm not too happy with it right now. I wish I never got it.
Reviewed July 27, 2025
The salesman sold me something that I did not get. It was bad. He misrepresented the product. I don't believe it was intentional, but he sold me a tub and a door that didn't go together. So, I was not happy, and the company wouldn't respond. The size tub that I needed didn't come in the door that he represented. It was a different product that I received than what he sold me. The tub works, but the door is very, very difficult to get in and out of. I've had many surgeries on my back, and the point was to be able to have easy access, and it's not easy access. In fact, I've never even used it.
They have a subcontractor install it. They had to install a panel in my bedroom wall that I didn't know was gonna happen. So, I have a white plastic panel in the bedroom wall. The panel was to access the plumbing because there wasn't room in the bathroom for it. I'm sure the salesman got his commission, and everybody got their profit, and I got a tub that I can hardly get in and out of. I would not have bought the tub had I known that the door was how it was.
Hi Debbie, thank you for taking the time to share your experience. We're truly sorry to hear that the product did not meet your expectations and that the accessibility features promised during the sales process have fallen short, especially given your health considerations. It’s clear this situation has caused frustration, and we understand how disappointing it is to feel unheard.
Your feedback has been shared with our internal teams for further review, and we’d like the opportunity to better understand what happened and explore a resolution. Please contact our Customer Care team directly at 1-800-989-5101 or service@safesteptub.com. Your comfort and satisfaction matter to us, and we want to do what we can to make this right.
Reviewed July 27, 2025
The installation process was smooth. The staff was pleasant, polite, and forthcoming with information. Even though I thought I knew everything about the product, I learned a few new things during the installation. Post-installation, I truly appreciate the tub. It's really nice, and I particularly enjoy the jets, which provide a soothing experience.
Regarding infrastructure, while the cost initially surprised me a bit, I believe the investment was worthwhile for the safety and comfort it provides. Given my positive experience, I'd certainly recommend Safe Step Walk-In Tub to anyone considering it. Overall, I’m confident in my choice and happy with the product.
Thank you for sharing your experience with Safe Step! We’re glad to hear the installation went smoothly and that our team provided helpful information along the way. It’s great to know you’re enjoying the soothing jets and feeling confident about your investment in safety and comfort. Your recommendation means a lot to us, and we’re thrilled you’re happy with your choice!
Reviewed July 27, 2025
Initially, the installation process faced some hiccups. It was installed incorrectly, which required them to redo it. While this extended the process longer than anticipated, they eventually corrected it, ensuring the tub met our expectations, albeit a bit higher than expected. Even with that minor setback, the corrected installation looked appealing, and the team's effort was admirable.
Now that it's installed correctly, I can confidently say the quality of the tub is very high. Both of us have used it a couple of times, and the experience has been great. We're particularly grateful for the payment plan that allows us to pay in increments, although there's a significant amount still outstanding. Overall, we're satisfied with the decision to include this tub in our home. It’s comforting to know we'll enjoy it for years to come.
Thank you for your honest feedback and for giving us the opportunity to make things right. We apologize for the initial installation hiccup but are glad our team was able to correct it to meet your expectations. It’s wonderful to hear you’re now enjoying the high quality and comfort of your Safe Step Walk-In Tub. We’re also pleased the payment plan has been helpful in making this investment manageable. Your satisfaction and peace of mind mean a lot to us, and we appreciate you choosing Safe Step for your home.
Reviewed July 27, 2025
It was getting difficult for my husband to take showers. He needs some place to sit. The sales visit with Safe Step was good but I do feel that they push you a little bit because you can only get more off ordering the product that day. What they don't explain to you is how difficult it is to clean the tub. It's difficult to keep it clean. You have to fill it up. You have to put vinegar in it. You have to use one of the tablets from the dishwasher. Then you have to run it, and you're supposed to do that once a month. It was never brought up in the conversation.
My husband loves the walk-in tub. He likes the air bubbles the best. I like that I can soak my feet in it. It makes it easier for my husband to get in and be able to sit down. Before, we had a shower that had a seat in it that I used all the time. So, it doesn't really make a tremendous difference for me. For the amount of money we spent, I wouldn't do it again. We paid $22,000 for it, and it's not worth $22,000.
Thank you for sharing your honest feedback with us. We’re glad to hear your husband enjoys the tub and that some features, like the air bubbles and foot soaking, have been soothing. We apologize if any part of the sales process felt rushed and for not providing clearer information about the cleaning routine upfront, your feedback helps us improve.
We understand that the investment is significant, and we appreciate your perspective on value. Please know we’re here to assist if you have any questions or need support with maintenance or other concerns. You can reach us at service@safesteptub.com or 1-800-989-5101.
Thank you again for your insights, and we wish you and your husband all the best.
Reviewed July 27, 2025
I'm 70 years old and I have feet and step problems, and I was looking for something that would be easier to get in and out of the tub. My house had been totally devastated and when the salesperson from Safe Step came, I got a walk-in tub since I had to replace everything. We were able to work with the problems that I had. The installers had to come back because the first time they came, the water hadn't been run. The plumber hadn’t finished with what he needed to do but the installers worked well with me. The hot water hasn't been hooked up to the tub so I haven't been able to use it like I would normally be able to. But I'm pleased with the tub.
Thank you for sharing your experience with Safe Step. We truly appreciate your patience and understanding as we worked through the installation challenges, and we’re glad our team could support you during this time. It’s encouraging to hear that you’re already finding the tub’s ease of access helpful. We look forward to the day you can fully enjoy your Safe Step Walk-In Tub, and please don’t hesitate to reach out if you need any assistance in the meantime.
Reviewed July 27, 2025
My wife and I's health has gone downhill and we decided to get a Safe Step so it'd be a little safer getting in and out of a tub. The sales process was informative; the team conveyed their products well. When it came to installation, two workers efficiently replaced our old tub with the new one in about 8 hours. Their work was professional and visually impressive. Since using the tub, I’ve really enjoyed the jet feature, which helps ease my back issues and provides muscle relaxation. The experience is far more relaxing than showering.
Thank you for sharing your experience with Safe Step. We’re glad our team could provide helpful information during the sales process and that the installation went smoothly and professionally. It’s wonderful to hear the jets are making a positive difference for your back and overall relaxation. We appreciate you trusting us to help make bathing safer and more comfortable for you and your wife.
Reviewed July 27, 2025
I discovered Safe Step in an AARP magazine and when my wife initially faced some risks with our old tub, I said we should look into it. And we did.
Here's the positive: The tub's door step-in feature significantly enhances safety and convenience, which my wife greatly appreciates—no more reaching high to step into the tub. Also, aesthetically, it was a pleasant surprise; the tub's color matched our bathroom wall perfectly without requiring any modifications, lending the space a seamless appearance.
However, I've faced some challenges. On the one occasion I used the tub, expecting to enjoy a spa-like experience, the hot water ran unexpectedly cold after filling only about a quarter of the tub, and I couldn’t get it back. Our hot water system is fairly new and works fine elsewhere in the house, which led to confusion. There might be something amiss with how it runs the hot water.
Additionally, while the primary jets operate well, the micro jets did not turn on, which was a part of the tub I was keen to use. I haven't explored the reset function as suggested in the manual or the possibility of contacting customer support for these persisting issues.
Proper understanding of water temperature—ideally with an included waterproof thermometer—would enhance the usability of the tub, especially given the risk of excessive heat. Until I explore more or get technical issues resolved, my rating leans towards a decent score due to my wife's satisfaction and the way it met our most urgent needs, though I'd recommend it with a caveat around ensuring all features are verified as working well.
Thank you for sharing your detailed experience with Safe Step. We’re glad to hear the step-in feature and aesthetic fit have made a positive difference for your wife’s safety and bathroom space. We apologize for the issues you’ve encountered with the hot water and micro jets and understand how frustrating that can be.
Please know our customer support team is here to help troubleshoot and resolve these technical concerns. We also appreciate your suggestions about water temperature indicators, and we’ll be sure to pass that feedback along to our product team.
We’re grateful for your honest feedback and hope to get everything working perfectly so you can fully enjoy your Safe Step Walk-In Tub.
Reviewed July 27, 2025
Initially, Safe Step’s rep had a strong sales pitch, which convinced me, but now I'm having regrets. My experience with them has been downright terrible, and it's been a nightmare from the very beginning.
When the installation began, we've had a myriad of issues. We've been dealing with a flooded garage and water damage on the walls, which is causing a great deal of concern due to the potential for mold development. Recently, a repair person named Anthony came by but discovered that essential parts were either missing or incorrect, which is incredibly frustrating.
Additionally, the electricians they sent over did a poor job, damaging our plumbing, creating holes in our walls, and leaving us with several leaks whose long-term damage is yet unknown. Throughout all this, my husband documented everything to communicate with Bill, the manager, over at their Arizona location. Regrettably, there haven’t been enough satisfactory resolutions so far.
Because of this mess, I am seeking considerable compensation, potentially thousands, to cover the damages caused. To add insult to injury, I faced difficulties such as access issues to our toilet since, during all this chaos, being too far from our bathroom became a hindrance.
While the tub can be used, my dissatisfaction with the entire service experience has been alarming. My sentiments are quite clear on this one; on a scale from 1 to 5, I would say it's a 1—highly dissatisfied.
Reviewed July 27, 2025
The Safe Step walk-in tub fit our needs. I initially saw its advertisement on TV and I read about it in a magazine. When I had a sales visit, the rep was very good. The guys who came to install it were wonderful and so far, I like everything about it. I love all the jets and I'd give the quality an A-plus. I'm happy we made the decision to get it. It was a nice investment.
Thank you so much for your fantastic feedback! We’re delighted to hear that our team made a great impression and that the installation exceeded your expectations. It’s wonderful to know you’re loving your new tub, especially the jets, and that you feel it’s been a smart investment. Your satisfaction and recommendation mean everything to us. Thank you for choosing Safe Step!
Reviewed July 27, 2025
I have arthritis and need something to alleviate my issues, so a walk-in tub seemed like a good solution. I discovered Safe Step Walk-In Tub while surfing online and my experience during the sales visit was quite positive. The representative did an excellent job explaining everything.
The installation was impressive as well. The team was fast, efficient, and ensured everything was clean when they were done. They even returned to reinstall the showerhead for me, which was greatly appreciated. I've been using the tub for just over a month now, and I'm already feeling the benefits. It's easy to use and fills up quickly, but the massage feature is the real highlight for me as it really helps with my arthritis.
Overall, I'm very satisfied with the Safe Step Walk-In Tub and would certainly recommend it.
Thank you for sharing your experience with Safe Step! We’re delighted to hear that our team made the sales visit and installation process smooth and efficient. It’s wonderful that the massage feature is helping ease your arthritis and that you’re already feeling the benefits after just a month. We truly appreciate your recommendation and are grateful you chose Safe Step for your bathing needs.
Reviewed July 27, 2025
I saw an advertisement in the AARP magazine for Safe Step and I was impressed enough to cut out the ad and give them a call. During the sales visit, the sales representatives were excellent, and the installation process was truly seamless. The team quickly understood where the tub needed to be and got to work efficiently. The next day, an electrician came in for the final touches, making everything smooth and easy.
I've been using the Safe Step Walk-In Tub for daily bathing, showering, and even for washing my hands conveniently. My favorite aspect of this tub is the extra oxygen feature and the soothing lights, which help me relax by cycling through colors—it's like a mini spa experience in my own home. My only regret was having previously slipped in another shower, leaving me apprehensive about falls. But with my new tub, that fear has vanished.
For those looking to prevent falls or seeking a reliable and luxurious bathing experience, I recommend Safe Step. It's become an integral part of my routine, providing both safety and peace of mind.
Thank you for sharing your wonderful experience with Safe Step! We’re so glad that our ad caught your eye and that our team made the entire process, from the sales visit to installation, smooth and efficient. It’s fantastic to hear how much you’re enjoying the extra oxygen feature and soothing lights, turning your tub into a relaxing mini spa. Most importantly, we’re happy Safe Step has helped ease your concerns about falls and brought you peace of mind. Your recommendation means a lot to us!
Reviewed July 27, 2025
I love my experience with Safe Step. I'm having problems as I’m getting older. I said, "I can use one of those." That's when I called Safe Step and it didn't take much time at all. Everything was so timely. A guy came out and he was very nice. He let me know what to expect. Shortly after I spoke to him, the installers came out and got started. Everything was done in one day. I love everything about the tub.
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear how seamless the process was from your first call through installation and that everything exceeded your expectations. Knowing that the features bring you such delight and that our team treated your home with care means the world to us. Your peace of mind is exactly what we strive to provide, and we’re so glad you feel your investment was worth it. We truly appreciate your trust in Safe Step!
Reviewed July 26, 2025
I saw Safe Step Walk-In Tub in the American Legion magazine. The experience with the tub has been quite favorable overall. The standout feature is definitely how easy it is to step in and out, which is important for my needs. The team who came to install the tub demonstrated a high level of professionalism, ensuring everything went smoothly. The toilet that was free acted up. The thing at the back got stuck, but fortunately, my husband was able to fix it. It's something we're keeping an eye on to ensure it doesn't recur. Beyond convenience, I've noticed a positive change in my skin since using the tub—it feels less dry. The jets have also been a surprising bonus, helping alleviate some of the pain from my hip, which is comforting as I am due for surgery.
Thank you for sharing your experience with Safe Step! We’re glad the ease of stepping in and out and our professional installation team have made a positive impact. It’s great to hear the jets are providing comfort and that you’ve noticed benefits like improved skin hydration. We appreciate you keeping an eye on the toilet issue, please don’t hesitate to reach out if you need any assistance or support. Wishing you all the best with your upcoming surgery and continued comfort with your Safe Step tub.
Reviewed July 26, 2025
My old tub was causing me some trouble due to my disability. I was often falling, so I decided a walk-in tub was the right choice. I got one from Safe Step. One thing I noticed was that the door could be a little wider, but overall, I really like it.
Clayton, the salesperson who visited, was pretty good. I enjoyed his approach. As for the installation, they did a decent job and completed it in about two days if I remember correctly. I do wish the backsplash had gone all the way to the ceiling to prevent water from reaching the wall when I take a shower, but that's just a minor detail.
Maintenance-wise, it's been a bit challenging. There's this yellowish stain we can't seem to clean off, even with bleach as was suggested by the installer. Another thing, there was supposed to be a towel included, and we didn't receive it.
Despite the small issues, I'd still rate my experience highly. My favorite feature has to be the jets; they're great for soothing my back and legs, especially in the mornings when I'm sore. Although the fill time is a bit slow, the drain speed is impressive, which I'm happy about.
I often recommend our walk-in tub to friends, especially because both my wife and I love it. It's aesthetically pleasing and functions well. It took a bit of a learning curve to figure out the controls, like managing the plug and adjusting the water temperature, but once I got the hang of it, it's been great.
Thank you so much for your detailed and thoughtful review. We're honored you chose Safe Step to help make bathing safer and more comfortable for you. It’s great to hear you’re enjoying the jets and that both you and your wife love the tub overall. We're also glad Clayton and the installation team made a good impression.
We appreciate your honest feedback about the door width, backsplash, and maintenance experience, your insights help us improve. We’re sorry to hear about the stain issue and the missing towel; our customer support team would be happy to follow up on those concerns and find a resolution.
It’s wonderful to know you're recommending us to friends, and we’re thrilled that the tub has made a positive difference in your routine. Thank you again for your trust in Safe Step!
Reviewed July 26, 2025
The sales visit was nice and the installation was very well done. I like that the tub is comfortable. It's very nice and I enjoy it. I like the air and water action for 30 minutes and then I take about 15 minutes of the light air.
Thank you for your thoughtful feedback! We're so glad to hear your experience with our sales representative and installation team left a positive impression. It’s wonderful that you're enjoying the comfort and soothing features of your new Safe Step Walk-In Tub, your relaxation routine sounds amazing! If you have any questions about the tub's capacity, our customer support team would be happy to assist. We’re grateful you chose Safe Step and are thrilled to know you're satisfied with your experience.
Reviewed July 26, 2025
We enjoy the walk-in tub from Safe Step. It was for my wife who wanted to do some remodel in her bathroom. The representative that gave us a walk through of the product was good. I think everything was all right.
Thank you for taking the time to share your experience! We’re so glad the newspaper ad caught your eye and that everything from your interaction with our team to the installation went smoothly. It’s great to hear the tub has been a wonderful addition for both you and your wife. We appreciate your kind words and are thrilled you're satisfied with the product and service.
Reviewed July 26, 2025
I like the mini bubbles from Safe Step. I bought the tub because my husband is getting immobile. And so, it makes it easier for me to get him a bath. The installation team was excellent, too.
Thank you so much for sharing your story. We're honored to have been part of helping you find a safer, more comfortable solution for your husband’s bathing needs. It’s wonderful to hear that the installation went smoothly and that you're enjoying features like the mini bubbles; they really do add a special touch. We're so glad the tub has made your daily routine easier and more manageable. Your recommendation means a great deal to us, and we're truly grateful you chose Safe Step.
Reviewed July 26, 2025
The sales visit of the Safe Step rep was straightforward, and the rep explained how to use the tub clearly.
The installation process was quick and efficient, feeling as if the installers weren't even present. Everything was completed in just one day. However, after having it installed, I'm not entirely satisfied. I find the tub to be small and cramped, likening it to fitting inside a phone booth.
Overall, my experience with Safe Step has been mixed, and I wouldn't currently recommend it.
Thank you for sharing your feedback with us. We’re glad to hear the sales visit and installation process went smoothly and efficiently. We’re sorry to hear that the tub size hasn’t met your expectations and understand how important comfort is. Your insights are valuable, and we appreciate your honesty. If there’s anything we can do to help improve your experience, please don’t hesitate to reach out by contacting 1-800-989-5101 or service@safesteptub.com.
Reviewed July 26, 2025
The salesperson did a very good job. He explained everything nicely and showed us videos of the tub, how each part of the system worked, the bubbles and the microbubbles. They finished installing the tub in one day. One guy came out and he had all the things he needed. He finished in about five hours.
The tub has all the features we thought was very good. It also came at a good price. We realized everything is expensive now, so the cost wasn’t much of a shock. The tub looks great. We picked the right colors, and everything turned out very well. Overall, we’re very happy with the Safe Step tub.
Thank you for sharing your Safe Step experience! We’re so glad to hear that our sales associate provided a thorough and informative demonstration. Those bubble and microbubble features really are something special. We're also incredibly proud of our installer for completing everything so efficiently and with care. We understand the investment can be surprising at first, and we truly appreciate your trust in choosing us. It’s wonderful to know you're happy with the results and feel confident in your decision!
Reviewed July 26, 2025
I have my fear of falling while showering and the fatigue from standing for long durations. The Safe Step walk-in tub has significantly eased these challenges, making bathing a much safer and less tiring experience. It’s a major relief not having to wait for my daughter to help me with showers.
The installation and service provided by Safe Step were commendable. The team was professional, friendly, and efficient, completing the job within a day. They put everything back together nicely, and I didn’t experience any issues. Overall, I'm happy with the service and the walk-in tub itself, as it serves my needs.
Thank you for sharing your experience with Safe Step. We’re so glad to hear that your new walk-in tub is making bathing safer and easier for you, providing much-needed independence. It’s wonderful to know our team provided professional and efficient service during installation. Your satisfaction means a lot to us, and we’re grateful you chose Safe Step to meet your needs.
Reviewed July 17, 2025
As I've grown older, I've found it increasingly difficult to sit down in a regular tub, so a walk-in tub seemed like a good solution. I spotted advertisements on Facebook and every once in a while, in the mail. On a whim, I decided to schedule an appointment. The representative who visited was very nice, knowledgeable, and perhaps a bit too persuasive for my own good. Fueled by my impulsiveness, I ended up purchasing a model with all the bells and whistles – jets, air bubbles, lights, and more – although I initially intended to go with a basic model.
The installation process was smooth and efficient, taking approximately five to seven hours. My husband handled the installation day so I could manage with our handicapped child, and the installers did a wonderful job without causing us any stress. The end result looked perfect, and we were quite pleased with their work.
However, while the quality of the installation was great, my experience using the actual tub wasn't as smooth. Originally, our focus was on having a simple, functional tub, but with the model we ended up with, I'm now filled with regret over the extra features that I don't use.
More significantly, the shower setup left a lot to be desired. The design leads to water leaking onto the bathroom floor. Despite contacting the company, we found out they already knew about this flaw and had no ready solution for it, leaving us to rig our own fix.
The additional features, while interesting, aren’t practical for my lifestyle. The jets and bubbles require filling the tub to a high level, which isn't water-efficient, and the Bluetooth and lighting features are just over-the-top for what I need. Unfortunately, this decision was mine as much as anybody else's, prompted by my impulsive tendencies.
If a friend were to ask for my opinion on Safe Step, I would advise them to steer clear of extravagant models and perhaps explore other brands. Unless you specifically require these high-end features, it's better to aim for a simpler, cost-effective solution.
In summary, my experience wasn't what I'd hoped for, ultimately leading to buyer’s remorse. Although the staff was friendly and the installation seamless, some key product design flaws significantly diminished my satisfaction with the purchase overall.
Thank you for your honest and thoughtful review, Susan. We’re glad to hear that the installation went smoothly and that our team treated your home with care. However, we’re truly sorry to learn that the tub's features and shower design haven’t aligned with your needs or expectations. Your feedback about the water leakage and practicality of the advanced features is incredibly valuable, and we understand how frustrating that can be.
We appreciate you sharing your experience, it helps us improve and better guide future customers toward the right fit for their lifestyle. If you have any additional recommendations or questions, please don't hesitate to contact our customer service team at service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed July 17, 2025
We just had a Safe Step tub installed. Communicating with the sales representative was okay, but there were things she did not explain properly. That became evident when the installation started. For instance, the boxing in all the way around, she didn't describe the type of product that it was. We would not have chosen that product. We would have chosen the stone product because we would have wanted it to match the shower thing versus a plastic or resin.
The installation guys were fantastic. They communicate well, they're efficient, and they cleaned. They might have took everything out. They kept everything at the timeline. I made one complaint on the wraparound type of enclosure. The gentleman said they prefer that but when I said it was not aesthetically acceptable to us, he simply made an adjustment.
I like the tub's ease of use. It's just it takes more water than I thought it was going to take. I spent $3,000 putting in a hot water system, a 50-gallon tub, plus a booster, and it really needs more toward the 70-gallon so it gets the water up around your shoulders. So, it takes more water than we anticipated. Also, we thought we'd get more microbubbles. We thought we were gonna get more therapeutics than that. While they may have oversold the microbubble thing a bit, it was a good experience as far as installation. I hope the tub continues to help us relax and take away some aches and pains.
Thank you for your honest and thoughtful feedback, James. We're glad to hear that the installation process went smoothly and that our team was responsive and professional throughout. While we regret the miscommunication about the enclosure materials and your expectations around the microbubbles, we’re happy the tub has brought comfort and ease of use.
We appreciate your investment and insight, and we’ll continue working to improve communication and clarity during the sales process. Thank you for choosing Safe Step.
Reviewed July 17, 2025
We're getting older and we're having difficulty getting in and out of the bathtub, and we wanted to have the house safe. So we looked into getting a Safe Step. I went to ConsumerAffairs and they had a little quiz where I answered questions about what my needs were and they gave me names of two different companies as a result of the quiz. And Safe Step called me instantaneously after I finished the quiz.
The sales guy who came out was very professional. He did a lot of measurements in our existing bathroom. There was some construction that had to happen because our tub was an unusual built-in thing. He gave us options and was very professional. We were pretty much convinced we needed it, so we didn't need a "sales call." We just needed to know if what they had could be done in our house.
We were told originally the installation would take two days. It took five. But then they did have to do some extra construction because our original tub was built in with the deck. They had to get the deck out and then put something else in to cover the space where the deck was gone. Everyone was very professional. They cleaned up after themselves each day. They even weren't annoyed by the dogs. They did a very nice job.
I love the tub. My husband and I do it differently. He wants to get in, get out, and get on with the rest of his day. I experience the tub. I use the jets and relax and find it a soothing part of my day.
I like that I had an option of getting a handheld shower nozzle so I could wash my hair. Because I am not able to duck down into the water because it wasn't that kind of a seat. Getting used to getting in and then adding the water because you can't fill it up and then get in because it'll get all over your house. And then, finding a way when we drain it. Because you have to stay in the tub when it's being drained. But it does it quite fast.
In our house it takes about eight seconds from it to go from the cold water to the hot water. And filling up, depends on if it's my husband or myself. I fill it as much as I can. He just gets water in, washes, and gets out and that goes fine. When it's time to drain, I've got a little routine that once the water is past the seat and it's just doing where my legs are, I'll just put a towel on and start drying my arms and my torso. By the time it finishes where my legs and feet are, I just step out and all I have to do is dry off the bottom half of me. So it's not excessive. It took a little getting used to because you're used to having to get to do things on your own time instead of the tub's time. But we’re very satisfied with it.
Thank you for sharing such a thoughtful and detailed review, Diana. We’re so glad Safe Step could offer a solution tailored to your unique space and needs. It’s wonderful to hear that the craftsmanship, safety, and comfort features are making a meaningful difference in both of your daily routines. Thank you for your recommendation!
Reviewed July 17, 2025
I saw Safe Step in their TV commercials and looked further into it online. I have MS, and my husband, with his declining health, needed more than just sponge baths; we required a tub that could aid in self-care. The sales visit was incredibly positive and the salesman was very friendly. He came out for a visit last fall to give me an idea and I got a ballpark figure as to what it would cost. When I talked with my husband about it, he had some doubts because it was a significant financial investment. So, he did not want to do it at that time. After my husband was hospitalized repeatedly, we reconsidered and eventually decided on making the purchase. I scheduled another appointment for more measurements, and we finally chose to proceed with installing the tub.
On installation day, the team was efficient and prompt, finishing everything in just one day. We had taken preparatory steps by widening doorways in our house, which made the installation process smoother and potentially more economical.
Although my husband hasn’t tried the tub yet due to a lengthy rehab stay, I’ve explored its features, and they are remarkable. The tub offers water jets, air jets, Bluetooth music connectivity, aromatherapy, and even color therapy. I found myself in stitches when I tested it, with its microbubbles and fun features, like playing the Beatles and almost floating off the seat due to my lighter weight.
Using the tub makes me feel secure, more so than using my usual shower chair, which is significant for someone with my condition. I’m confident my husband will appreciate the tub as much as I have, especially considering his fondness for whirlpool therapy during rehabilitation.
The installation and using experience have been positive. A fun combination of practicality and enjoyable features makes the Safe Step tub an asset in our home. Considering all, I would definitely tell friends or family that the tub is not only safe and secure but also fun and relaxing.
Thank you for sharing your experience, Debora! We’re truly honored to be part of your journey. It’s wonderful to hear the tub is not only helping you feel more secure but also bringing moments of joy with features like jets, music, and aromatherapy. We’re glad installation went smoothly and that you’re already enjoying the benefits. We hope your husband finds the same comfort and relief once he’s home. Thank you for your kind words and recommendation!
Reviewed July 16, 2025
I got a Safe Step walk-in tub. I felt safer with it. I don't have a tub in this condo, and this is a much easier one for me for my age. Installation was great. It's a one-day procedure which I was surprised at. It went very well. The installers certainly left the place in great shape. The instructions on how to use it could have been better, but these are guys and I'm a woman. We totally think different.
Thank you for your kind and thoughtful review, Janet! We’re so glad to hear the installation went smoothly and that you felt safe and supported throughout the process. While we appreciate your feedback on the instructions and will pass that along to our team, we're thrilled to know the overall experience met your expectations, from product quality to customer service. Thank you again for your recommendation, it means a lot to us!
Reviewed July 16, 2025
The guys who put in our Safe Step walk-in tub were good. They knew what they were doing, and everything went great. My wife hasn't had to use the tub because no sooner than we made up her mind about that, she had a knee replacement. She has to wait until it gets well before she can get in the tub. But she's looking forward to it. I don't have to worry as much. I've been in it a few times myself and trying to learn about the water and the settings. I love it. It's more expensive than I thought it was. Instead of 20,000, it might have been 15,000. But I can see everything went well. If I could get it for 12,000, I'd be happy.
Thank you for your thoughtful review, Mack. We're honored you chose Safe Step to support your wife’s comfort and safety, and we're glad to hear the installation team delivered excellent service. It’s great that you’re already enjoying the tub and exploring its features. We understand your concerns about pricing and truly appreciate your perspective. If you ever need support or have questions, we're here to help. Thank you again for choosing Safe Step!
Reviewed July 16, 2025
The installation process made everything comfortable for my wife and me; she had difficulty lifting her leg over a traditional tub, so a walk-in tub was necessary. Safe Step stood out to us, and we're really happy with the choice we made.
The design and performance have been what I expected, offering ease of use and satisfaction. We didn't really single out any favorite features because the overall package is impressive.
Overall, I am very satisfied with the Safe Step Walk-In Tub, and if given the choice, I would purchase it again. It's a product I'd recommend without hesitation due to its quality and the comfort it has brought into our lives.
Thank you for sharing your experience, Lloyd! We’re so glad the Safe Step Walk-In Tub has brought added comfort and ease for both you and your wife. It’s great to hear the design and performance have met your expectations, and we truly appreciate your recommendation. We're honored to have earned your trust!
Reviewed July 16, 2025
We were struggling to get my husband in and out of the tub. We got a walk-in tub from Safe Step and we like the ease of access in getting in and getting out of it. We did end up having to buy another water heater. We connected it with our old one so we would have enough hot water to fill the tub up because it does take a lot of water. It's something that older people need to consider. It could be another purchase because of that. The cost was outrageous, but we opted to go ahead and go through it. The person who came during the sales visit did a good job. Installation was good as well. The installers were very professional and they cleaned up everything. We're an older couple. So, we had no way to get rid of the old tub. They took all their garbage. They did a very good job.
Thank you for your feedback, Lisa! We're glad to hear the sales visit and installation went smoothly, and that the ease of access has made a real difference for you. Depending on the home's plumbing and water heater size, some customers may need a larger tank to fully enjoy the tub at a comfortable soaking depth. We appreciate you highlighting this and will pass it along to help improve communication moving forward.
If you have any questions or concerns, feel free to reach out at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed July 16, 2025
Safe Step's tub is very expensive, but the rep I dealt with was very knowledgeable and nice. His presentation was very informative and helpful. He went over everything, explained everything in detail, so I appreciated that. On the other hand, the installers came out late and installation took a little over two days because they had a little difficulty getting started. They were not exceptionally neat, but they were okay. They also kept me informed, so I knew what was going on every day. Once the tub got installed, it was ready to go and they showed me how to operate it.
The shower combo is great because it's adjustable and I can move it up and down. I love that part of it. However, the tub needs some design changes. When I step in it, because of how the door is designed, I have to step back to get the door shut. I don't know why the tub is the length that it is, but if they would move the seat a little further back, it would be easier to get inside and shut the door. All in all, I would recommend Safe Step, but I would also tell people the issues that I have about it.
Thank you for your thoughtful feedback, Pamela! We’re glad our team kept you informed throughout the installation and that you’re enjoying features like the adjustable showerhead. We appreciate your insights on the door and seat design, your suggestions help us improve future models. Thank you for choosing Safe Step!
Reviewed July 16, 2025
We've been interested in getting a tub for quite some time. We had had one salesman come from a company and we didn't go with them. My mother is 97 and it was hard to shower her. So, we decided we just had to go ahead and do it. I got something in the mail from Safe Step Walk-In Tub and I had saved it. I went back and called. The installers were fantastic, completing the work in just over half a day. Their professionalism impressed me as they explained every detail, even though it was overwhelming at times. They also did an excellent cleanup afterward. A minor issue arose with a small panel with a long magnet that keeps falling off when the bathroom door closes. We haven't contacted customer service as we thought of fixing it ourselves, perhaps with a stronger magnet or duct tape. Despite this, we're very satisfied with the tub. It's beautiful and works wonderfully.
Thank you for sharing your experience, Linda! We’re so glad to hear the installers impressed you with their professionalism and thoroughness, and that the tub is working beautifully for your family. If you ever need further assistance, please contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We're happy to help!
Reviewed July 16, 2025
I've wanted a walk-in tub for years but found it a bit too costly previously. When the Safe Step representatives visited my home, the sales visit was satisfactory, and later, the installation went smoothly as well.
While I haven't had the chance to use the tub extensively yet, I do enjoy having it. My prior experience was mostly with showers, and now, the remedy of relaxingly using the tub feels promising. My interest was further encouraged because my neighbor owns one, and although it demands a good investment, I am pleased with its addition to my home.
Overall, I'm satisfied with my decision to get a Safe Step Walk-In Tub and am happy to share my experiences as a review.
Thank you for sharing your experience, Carlotta! We’re glad the sales visit and installation went smoothly and that you’re enjoying your new tub so far. It’s great to hear your neighbor’s positive experience helped encourage you as well. We appreciate your thoughtful review and are happy you’re pleased with your decision to add a Safe Step Walk-In Tub to your home!
Reviewed July 16, 2025
I wanted a Jacuzzi-style tub. Jacuzzi the brand doesn't operate where I live, so Safe Step was the alternative. During the sales visit, everything went smoothly, and the contractors executed a decent job. However, when it came to installation, there were some setbacks. The timeline was unexpectedly delayed because the contractors had to travel from out of state, which wasn't something I was aware of beforehand. It extended the installation time beyond what I had hoped for. Once installed, I'm pleased with the tub overall. The quality meets my expectations, and it's functioning as advertised. While I don't have a specific favorite feature, I'm generally satisfied, although a lower price would have been nice.
Thank you for sharing your experience, Cole! We’re glad to hear you’re pleased with the tub’s quality and performance. We apologize for the unexpected installation delays and understand how that could be frustrating. Your feedback about the timeline and pricing is appreciated, and we’ll keep it in mind as we strive to improve. If you have any questions or need assistance, please don’t hesitate to reach out.
Reviewed July 16, 2025
I really like the Safe Step tub. Its jets are my favorite feature. When I reached out to the company initially, I spoke to Patrick. He did all right, except when he did a credit check on my background, he ran the wrong numbers and did a hard inquiry, which when he finally got it straight, impacted my credit score. I have an excellent credit score. So, it's getting back to normal. If he would've run it properly, I wouldn't have had that experience.
As far as the contractor, I've talked to Donald all the time. I couldn't ask for a nicer man to come back and finish something that wasn't complete like the toilet that came with it. That was leaking because they didn't install it properly. Also, one of the jets wasn't fixed right. They kept saying they were coming on this date, and something always came up. I'd call them and they'd say they were too busy putting in another tub. I got to where I quit calling them directly because he told me to call him directly with any little thing and he wouldn't respond. I have pages of texts that were sent to each other.
They installed the tub within five hours and they were gone. It's just getting them to come back if anything's wrong is the problem. When they'd sent a guy back, they have the wrong parts. So, one day I told him, ""Well, you know what? I'm gonna sit here with your tools,"" while he went to Home Depot. I held his tools hostage. I had asked the warranty for an extra bore for my waiting and they acted like that was the biggest thing. I figured for everything I went through, they could at least have done that.
Thank you for your detailed feedback, Leah. We’re glad to hear you’re enjoying the tub and its features, especially the jets. However, we sincerely apologize for the challenges you faced with the installation process, follow-up delays, and communication issues. If there’s anything we can do to enhance your experience, please don’t hesitate to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We’d be more than happy to discuss your needs to enhance your experience with Safe Step.
Reviewed July 16, 2025
I saw Safe Step on a magazine. I got interested in it because when I use my tub at home, it’s been a struggle to get up. I need something and I don’t want to get into any pool with all the bacteria in there. Another thing that I like with Safe Step was it’s the same size as my shower. There will be no construction needed. So I said, “Let me try Safe Step.”
During the sales visit, they came out and they measured. We took almost the whole day. We enjoyed laughing and the rep was giving me different instructions. They gave a lot of gifts, like fire blanket, robes and towels for the bathroom. They also gave me a toilet. They had a couple of other offers and I didn't expect that.
Two guys came for installation. They had to put a plug in and it had a little green light. I have a little orange light right down the hallway. I told him, “That'll be okay with me.” They came about noon and at 5 o'clock, they were done. The rep said, “All we had to do is get the pipe and the electricity on the box. And everything fitted right in.” I was impressed on that one.
This is the first time I've seen a walk-in tub, but it was a little bit thicker than I thought it would be, but it's just nice. It's porcelain. It fits in with the tub with my bathroom. I also got a shower up at the top. When you get in and start, you can just sit and relax because it'll take you through the whole options that you have. You can select whatever you want. You got pipes for the shower and you got two showers. You also got a hand shower that can extend over there where you're sitting down. Right behind you, you got air holes. Once the water starts and gets up high, and shoots out, to me, it’s therapy. They have music that they can play too. They also have lights that come in and on. You got a remote too. It's very relaxing. I like it. I'm enjoying it.
Thank you for sharing your wonderful experience, Eulalie! We’re so glad the Safe Step Walk-In Tub was a perfect fit for your space and lifestyle. It’s great to hear the representative made the process enjoyable and informative, and that the installation team was professional and efficient. The air jets, music, and lighting sound like the perfect way to create a relaxing spa experience right at home. We’re happy you’re enjoying your new tub!
Reviewed July 16, 2025
I got the Safe Step tub and while there's nothing wrong with the product, I don't like it. My husband wanted it, and he passed away nearly six years ago. He got to use it a couple of times. As for me, I don't feel comfortable in it. I don't like the way the door opens. I don't feel comfortable getting in and out of it. When I do wiggle around and get in there, then I have to wiggle around and get the door shut. You have to sit in there in the dirty water until all of it runs out, and then you feel like you're not clean.
The tub did not keep me from using Safe Step's product again. I had them put in my shower. I love it and I'm very happy with it. I was also very happy with the fellow that came out here and put it in. They did a good job. They cleaned up everything. They took the old tub out. It was spotless when they got through, so they did a wonderful job.
The shower is great. The only thing I really don't like about it is that he put me a little shower thing, and it came off. I thought it was permanent, but it wasn't. It's just stuck up there. I put it back and it stayed, but now I'm afraid to use it because it might come off again. He put another one on the end. He told me it was a regulation that they had to put it that way up high. I'm short and I can't reach it way up high. So, he put one down lower on the same level where the other shower is at. I've got my shower thing in that now, and it's holding up okay. But if it falls off, I'm gonna call him and make him come back over here.
Hi, Frances! Thank you for your feedback. We’re sorry to hear you’re not fully satisfied with the draining time of your tub. While waiting, we recommend using the heated backrest and seat or the handheld shower head can help keep you comfortable and rinsed.
We’re glad your recent shower installation went well and appreciate your kind words about our team. If you need any assistance or have concerns, please contact our customer service at 1-800-989-5101 or service@safesteptub.com. We’re here to help!
Reviewed July 16, 2025
They were a team of brothers that came to install our walk-in tub. I wasn’t happy with one man. Every time I asked him a question or something was going on, he could not answer me. He did not know. The other one was good. Then they cleaned up about 50% after themselves.
The reason why I went with Safe Step was because we were told by the salesman that the installers work for Safe Step, and it turns out that's not true. So, he did lie to us about that, and if I would have known that, I probably wouldn't have gone with Safe Step. These were just a team of brothers that came in. And I wasn't really happy with that.
We also failed our first inspection. The city of Surprise came out and the inspector, who has been an inspector for a long time, failed them. I called them and then they came back to again do the bare minimum. So, we had to have the inspectors come back out again. And when the inspectors came back out, he just shook his head and he goes, “I have to pass them.” They came back and fixed the issues, but he goes, “This is a D minus. I can't believe they left this like this.” He called his supervisor while he was here and said, “Look, is there anything we can do? Because this is ridiculous.” So he left me all the pictures, the before and after. And then I showed him what I paid for the tub, and he said it's ridiculous. He was so disgusted.
So there was fault with them not taking the shower out properly, and that was part of the contract. And the way they left everything, the wires were not hidden by the drywall. That was part of the problem, so I had exposed wires while I was using the tub, which I don't know if that was safe or not. And I'm not a negative person, I am really positive. I've never even written a negative review. And I'm not sure how to handle it, so I guess I wish they would have done better.They lost another sale, because my mom was waiting to see how mine turned out, because she's getting one. But because of my experience, she decided to go with another company because she doesn’t want to go through what I went through.
I like the tub. But for the cost, it costs as much as the car. So, if you saw the final product with the way they left everything, for what I paid, it makes me so sad. People are coming over here to see this. They're like, “I can't believe you paid what you did.”
They haven't reached out to me to see if I'm satisfied with the way the final inspection came out. I have heard nothing. I thought maybe the company would reach out. For what I paid, I was really expecting real quality from a big company.
Thank you for bringing your concerns to our attention, Cindy. We apologize for any dissatisfaction you experienced. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com. We value your business and hope to have the opportunity to better serve you in the future.
Reviewed July 16, 2025
I’ve been wanting to purchase a Safe Step tub for a while because I’m getting older. When the sales rep came, it was a very thorough experience. The installation went surprisingly fast once they got the pieces and parts all delivered. I’ve had the tub for months now and I like that I can get in by walking through a door rather than climbing over an edge.
Thank you for sharing your experience, Heidi! We're glad our sales team could provide the information you needed to feel confident in your decision. It’s wonderful to hear the installation went smoothly and that your walk-in tub has brought you greater safety and ease. Knowing it’s making daily bathing more comfortable and manageable means a lot to us!
Reviewed July 16, 2025
What convinced me to go for Safe Step was that, according to the advertisement, that's the only kind of tub and all that they use. They don't go out and contract all those kinds of work. They just stick strictly with the tub and shower and it's manufactured in Tennessee.
The Safe Step tub has definitely had a positive impact on my life, especially since it was the only solution as my wife and I needed a change due to the struggles we had with our previous setup. This walk-in tub has provided ease and safety.
The installation process was handled efficiently, with two dedicated workers spending about 12 hours to complete the job.
Overall, I'm quite satisfied with my experience using the Safe Step Walk-In Tub, which I would rate as four stars.
Thank you for sharing your experience and for choosing Safe Step, George! We’re glad to hear that our focused expertise and manufacturing helped build your confidence. It’s wonderful that the walk-in tub is making a positive difference in your daily life and providing the ease and safety you and your wife needed. We’re always here if there’s anything we can do to make your experience even better!
Reviewed July 16, 2025
I reached out to Safe Step, and a rep came by. The saleswoman, Cheney, was convincing, so I decided to make the purchase, paying for everything upfront.
However, the installation left much to be desired. Although a supervisor checked in regularly, the workmen left some dirt on the floor and caused a door to become off-center, which has made opening and closing it difficult. Currently, I'm uncertain if the heated seats are functioning, as I've only used the tub twice, and I'm unable to feel any heat despite pressing the button.
While the tub itself seems solid with no leaks, I do have a suggestion for improvement: They should consider labeling the various knobs and controls. It would be much easier to use the shower and adjust the hot and cold water if I knew exactly what each control was for.
Overall, I'm satisfied with the Safe Step Walk-In Tub.
Thank you for your honest and thoughtful feedback, Joseph. We’re glad to hear Cheney provided a helpful experience during the sales visit, and that you're satisfied with the overall quality of the tub so far. That said, we’re truly sorry to hear the installation didn’t meet expectations and that you're experiencing some issues with the door and heated seat functionality. We genuinely appreciate your feedback on labeling the knobs. If you have any additional recommendations, please don't hesitate to contact our customer service team at service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed July 16, 2025
Safe Step's rep, Forrest, was charming, very thorough, and we clicked very well. I also liked the plan and what he had to say. I'm 85 and physically, the bones hurt a lot. And he was younger than me, but nevertheless, he related. It was a very pleasant encounter with him and I made the decision to go ahead with Safe Step. The installation was very thorough as well. The installers were here on time and it just so happened the two young men who did the installation lived in my neighborhood. They were very pleasant and followed through without a problem. They ran into a little bit of an issue, which wasn't their fault. This is an older home and the tub that was in this house was steel. In order to get it out, they had to cut it in half lengthwise, which is not normal for the newer tubs. But they accomplished that and when they got everything in, it was all fine.
The toilet installation was a little bit of a different story, but it was not their fault either. When they took the old toilet out, the ring on the floor broke. So, before the new toilet could get installed, they advised me that I would have to get somebody to get a new ring. And it was also plugged up, so it needed to be snaked. So, we got it all done and I had my handyman around to take care of that.
However, when my handy guys were installing the toilet, they broke the tank and put a crack in it. So, I reached out and long story short, one of the young men had a friend who had a toilet that would fit. However, the tank was too big and it really didn't fit in the spot very well. So, I got ahold of my sales rep and asked him by chance if I could buy another toilet from them or even just the tank. He said that wouldn't be necessary and that they would send another toilet. However, that's been over a month ago and I have not received it yet. I'm going to give him a call and I'm quite sure that if I did, he will take care of it.
Other than that, the tub is beautiful and has all the bells and whistles. And because of the issue with the toilet that the young men couldn't complete, three days after the installation, I decided to bite the bullet and use the tub. I live by myself, so it was a little daunting. But I got into the tub and I turned on the water. The water started coming into the tub and all of a sudden, I looked over the side and realized that water was escaping on to the floor. That was about 8:30 in the evening and I couldn't find the button to turn the water off. It was a nightmare. Finally, I was able to get the water turned off somehow, but then I had to get out of the tub. I was afraid to open the door because the water was still escaping. So, I somehow climbed over the tub and I was very afraid of falling. But I got out, and the water had stopped and drained. It all drained out on to the floor going into my dining room, so I spent the next hour mopping up water.
I called the salesperson and one of the fellows that did the installation came back. And the problem was I had not shut the door tight enough. So, it was operator error. However, because of the toilet issue, the installer didn't really have an opportunity to properly walk me through the operation of the tub. So, at that time, he went ahead and did that. Now I know how everything works. There's a lot of paperwork and and it wasn't easy for me, but that wasn't anybody else's fault except mine. So, otherwise, everything's fine, except that I still don't have a toilet.
So far, I like the ability for the jets to operate and help me feel relaxed in the tub. Also, I have a dear friend in California who called and I told him that I was getting a walk-in tub. He said that they also got a Safe Step several years ago and they love it. So, that made me feel better too. All in all, the tub adds to my comfort in living in my home.Charlotte: We’re recorded.
Thank you so much for sharing your experience in such thoughtful detail, Alice. We’re truly glad to hear that Forrest and the installation team made a great impression and that you're enjoying the comfort and features of your new tub. We’re also very sorry to hear about the challenges you’ve faced, especially with the toilet and the initial tub use. Your safety and satisfaction are incredibly important to us, and we’ve made management aware so this can receive immediate attention. Thank you again for your patience and for trusting Safe Step to be part of your home.
Reviewed July 16, 2025
My wife fell in the shower, breaking her nose. We realized that continuing with a stand-up shower was unsafe, prompting us to look for safer alternatives. We looked for walk-in tubs and Safe Step impressed us with their reputation and pricing. So, we went with them. The installation team did an incredible job. The technicians were exceptional, showcasing professionalism by keeping us informed throughout the process and addressing all our queries. However, there was a hiccup when an electrician installed the wiring backward. Thankfully, this issue was promptly corrected. My wife uses the tub primarily and she likes it a lot. It provides her with the convenience of washing her hair without filling the entire tub, enhancing her everyday comfort and safety.
Thank you for sharing your story, William. We’re so sorry to hear about your wife’s fall, situations like that are exactly why Safe Step exists. We're grateful you chose us, and it’s wonderful to hear that the tub has brought her more comfort and safety in her daily routine. We’re also glad our team kept you informed throughout the installation and that the wiring issue was quickly resolved. Please don’t hesitate to reach out if there’s ever anything else we can assist with.
Reviewed July 16, 2025
I was eager to have the convenience of a walk-in tub, which I heard about online. I got one from Safe Step and the tub itself is decent, but the installation process was a nightmare. The installers caused significant damage to my bathroom, including huge holes in the walls and messed up door frames. They claimed they would provide a bigger tub, but it turned out they couldn't, and the promised remote control never arrived.
I had to withhold the final payment until they attempted to fix the damage, but even then, their repairs were subpar. I ended up needing to hire someone else to properly restore my bathroom. I was astonished by their lack of professionalism and couldn't believe such a business was still operational. My frustration stemmed not only from the destruction but also from the dismissive attitude of the installers, who remarked that "this is normal."
Thank you for bringing your concerns to our attention, Terry. We apologize for any dissatisfaction you experienced. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com. We value your business and hope to have the opportunity to better serve you in the future.
Reviewed July 16, 2025
The installation team that came out to install our Safe Step walk-in tub was excellent. They were so thorough, professional and neat. My favorite feature of the tub is the overhead shower. However, it's a little tight with the door, but I've learned how to do it. It was a learning curve.
Thank you for sharing your experience, Michael! We're so glad to hear the installation team impressed you with their professionalism and attention to detail. Enjoy your new hybrid tub!
Reviewed July 16, 2025
The Safe Step rep I worked with was very good, professional and helpful. He was able to show me what I needed according to what I was telling him. Everything about my experience with Safe Step, from the sales rep to the installers, was good. They took good care of me. They installed it in one day too. I like everything about my tub. I don't have to worry about lifting my leg up high to get in it. I would definitely recommend Safe Step.
Thank you so much for your thoughtful feedback, Paula! We're thrilled to hear that our sales representative made such a positive impression and helped you find the right fit for your needs. It's great to know the installation team delivered a smooth and efficient experience as well. Most of all, we're glad your new tub is bringing you added comfort and ease. Your recommendation means a lot to us!
Reviewed July 16, 2025
I bought a Safe Step Walk-In Tub because I had difficulties with a traditional bathtub due to mobility issues. Living alone, I found it challenging to get in and out of my old tub, which led to some frightening moments where I nearly fell.
Since having the Safe Step Walk-In Tub installed, I've been using it regularly and am pleased with how well it functions. Though I'm still learning all of its features, I'm finding the experience to be quite positive. The installation process was smooth, although there were minor issues, such as a dinged door that I'll fix later.
Thank you for sharing your experience, Mary. We’re so glad to hear the Safe Step Walk-In Tub is making a difference in your day-to-day life. It’s great that you’re finding it easier and safer to bathe, we understand how important that peace of mind is. If you every need anything, we're here to help! Thank you for choosing Safe Step!
Reviewed July 16, 2025
The sales visit we had with Safe Step was quite informative; the representative did a good job of explaining everything we needed to know.
The installation day went smoothly. Despite a specific timing hiccup initially, two installers handled everything efficiently, completing the job in about half a day. The quality of the work was excellent.
The tub also looks quite nice, which is a feature I appreciate. My wife seems to enjoy it a lot too.
All in all, I am very satisfied with our decision to choose Safe Step.
Thank you so much for sharing your experience, Terry! We’re glad to hear the sales visit was informative and that the installation went smoothly. It’s great to know our team delivered quality work and that both you and your wife are enjoying the new tub. We truly appreciate your trust in Safe Step!
Reviewed July 16, 2025
The experience we had with Safe Step's customer service was excellent from start to finish. I set up an appointment for a sales representative to visit, and every step of the process, from scheduling to installation, went smoothly without any hiccups. The entire process was seamless and well-organized.
Overall, I'm very satisfied with the service provided by Safe Step, as everything just fell into place. I feel confident in recommending Safe Step Walk-In Tubs to friends and family.
Thank you for your kind words, Deborah! We're so pleased to hear that your experience with Safe Step was smooth and well-organized from start to finish. Your recommendation means a lot to us and we are grateful for you choosing Safe Step!
Reviewed July 16, 2025
The Safe Step rep I worked with, Steve, was awesome. He was extremely nice, helpful and did a great job. He would answer the phone right away and he would handle everything immediately for me.
During installation, the installers had to first figure out all of the wiring, because it was to put in the breaker. That took time. There's a place out in the hallway that they had access and it made it simpler for them. It just got delayed about an hour in trying to figure all that. But other than that, the men that were here were very nice, professional and helpful. They cleaned up beautifully and installed everything beautifully.
The product is great. I just find that it does take a long time for the tub to fill up. Our water heater does not have enough capacity. I don't know about going and investing another water heater. This one was only a couple of years old. So, that's a drawback as far as the water and staying hot enough for me. But it's fine for my husband. He doesn't like hot water. I like it nice and hot. But everything is fine.
I'm also still learning on some of the features. I just found out about the knob on the side, on the inside that has to do with the power of the jets. I wasn't aware when I first used it that you can turn them up higher or lower. But it has a lot of great features. The shower is great and that will be helpful for when we have guests come. They have a seat to sit in if they want, which is great. As far as for the tub, my biggest drawback is that you have to make sure the door is tight. Also, the length of time it takes to fill the tub and I'm not sure on the jets either. I'm still experimenting with it.
But it's been helpful for my husband. I had to put in an extra grab bar on the inside on the wall. The Veterans Association did that for us. Because when my husband had to stand and his legs aren't that strong, the bar that's in the front, under the faucets, is not accessible for him, once the door is open. And you can't use it before to stand him up and then open the door. We also have an extra grab bar that Safe Step put on the right for him to hold on there and that's very important.
Thank you for sharing your experience, Elizabeth. We’re so glad the Safe Step tub has made bathing safer and more comfortable for your husband, and that it’s working well for guests too. It’s great to hear installation went smoothly overall and that Steven’s support has been helpful. Thank you again for choosing Safe Step!
Reviewed July 16, 2025
My sister has a Safe Step walk-in tub, and I wanted a replacement for my large soaking tub that became difficult to use due to knee issues. Various contractors were hesitant because of a decorative window above the tub. However, the Safe Step representative was knowledgeable, offered a great price, and assured me it could work.
The installation was mostly smooth except for some damage to the drywall around the window. That happened just before Memorial Day. Despite contacting them soon afterward and following up multiple times, the repair hasn't been addressed over two months later, which has been frustrating.
Despite this lack of follow-up, I'm quite pleased with the tub itself. It offers numerous features, including soothing jets for the feet and hips, a seat warmer, and ambient lighting, which really enhance the bathing experience. It’s a bit intimidating at first with all the functionality it offers, but it's been quite helpful.
The drain time is excellent, but I did have a small hiccup the first time when I didn't fully close the door, allowing water to leak onto the floor. It's indeed a learning curve. Both filling and draining take just a few minutes, which is reasonable. Overall, the therapeutic benefits are wonderful, aiding in relaxation. My favorite feature would be the jets.
I would rate my experience a 4, only lowering my score due to the issues with follow-up service.
Thank you for sharing your experience, Donna. It’s wonderful to hear that the tub has brought you relief and comfort with features like the jets, seat warmer, and ambient lighting. We're glad it’s helping with your knee challenges and making bath time enjoyable again.
We’re truly sorry to hear about the delay in addressing the drywall repair. We assure you that your feedback and concerns have been noted and we will use this information to improve our processes in the future. If your situation has not been resolved, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We are committed to ensuring all Safe Step customers have a positive experience with both our product and service.
Reviewed July 16, 2025
My wife has back and knees problem. She thought it'd be a good thing to have a Safe Step tub. However, when the rep came, he didn't let us know at the beginning how much water it actually takes. Then he also implied that there's a heater inside the tub to keep the water warm. But there's no heater. A 40-gallon hot water heater will not keep up with that tub. By the time you get to the end, all you have is cold water. That was my biggest thing. But the installation was good. However, the installers did it how they thought they wanted. I had to make a couple of changes after the fact, because they didn't say, "This is what we're gonna do. Is that okay?" It’s also a little overpriced. But the tub itself is great.
Hi Michael, thank you for your feedback! We are pleased to hear that you're satisfied with your tub and had a seamless installation experience. We apologize for any inconvenience through miscommunication. If there's anything we can do to improve your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed June 29, 2025
Reaching out to Safe Step was easy. We were very pleased with them during the presentation. It took longer than what we thought it would take, but they went step by step and explained everything to us and were very accurate about it. It took around 13 hours for the installation and it was good. I like the massage feature of the tub as well as the heat and bubbles. I had no bad experience. There's only one thing that I don't care about. The tub drains before you can get out when you take a bath. But other than that, it's fine.
Thank you for your thoughtful feedback, Fleta! We're happy to hear that the in-home presentation gave you the clarity you needed and that the installation went smoothly overall. It’s great to know you're enjoying the massage features, heated settings, and bubbles. While you wait for the tub to fill and drain, we recommend using the heated backrest and seat to keep yourself warm and comfortable. Thank you again for choosing Safe Step!
Reviewed June 29, 2025
My rep was great. He explained the Safe Step product and its benefits. That was what I needed. I got the tub with the shower. The installers came on time, did the work, and then left. They did everything in one day. But they had to come back to make a little adjustment. Later on, someone came to inspect the electrical work. I like the whole product and I would recommend it to a friend. The price was not bad. I tried another product before and it was a lot more for a lot less. Safe Step was worth it and I'm happy.
Thank you for sharing your experience, Chery! We're so glad to hear the presentation helped you feel confident in your decision and that installation went smoothly. It's great that you're enjoying our hybrid tub! While the investment can feel significant, it's wonderful to know you found the value in it. We appreciate your recommendation and are grateful you chose Safe Step!
Reviewed June 29, 2025
I liked that I could walk into the Safe Step tub. The salesperson was good. He was a nice gentleman and he knew the product. For the installation, there was a team. The team that came in was the one who did the demolition and ultimately installed the tub. We had a smooth transition right after the demolition. Electricians came and then a plumber. Finally, it was the installation of the tub itself. It was a good team effort. So far, I've only had my walk-in tub for maybe a month and it looks pretty good at this point. My wife likes it. As long as she loves it, I'm happy.
Thank you for sharing your experience, Fernando! We're glad to hear that the process from sales to installation was smooth and met your expectations. It’s great to know that both you and your wife are enjoying the convenience and comfort the tub provides. We're grateful you chose Safe Step and are happy it's made a positive difference in your daily routine!
Reviewed June 29, 2025
The Safe Step installation team was very good and neat throughout the process of installing our tub. They didn’t leave a mess anywhere, wiped down the dust, and kept the house clean while bringing in and out everything they needed. When we had a question, we’d stop them mid-work and ask them a lot of questions, and they’d stop and answer them. Nobody rolled their eyes or anything like that. The sales representative we talked to was nice and informative, too.
The jets on the legs are what I like best because both my husband and I have leg issues, though we’re still getting used to all the bells and whistles since we bought the higher-end tub. The little light show is fun, and I like it a lot, though we haven’t used the music or audio stuff yet. And the tub doesn’t leak at all, though I still check for leaks because I’m just a paranoid person. We kind of thought about getting a regular Jacuzzi, but that would have been a mistake for us, because getting in and out of the walk-in tub is really easy.
A few small things Safe Step could improve are the aromatherapy and the anti-scald feature. The scent for the aromatherapy that came with the tub didn’t last long and was gone after one use. It would be nice if it lasted two or three uses. But I haven’t gone online to replace it because it’s not anything we find necessary. It’s sort of a nice little extra, but if it’s offered as one, make it a little better quality. Another thing is, while I love the anti-scald feature, it would be nice if there was a way to override it for those who prefer hotter water, like my husband. It’s no big deal if it doesn’t happen because it is a nice feature to have, especially when we get older.
The only problem we’ve had is that the toilet hasn’t been installed yet. We need a plumber because we have a plumbing issue that was pointed out to us by the team. It’s not Safe Step’s fault, but it would be nice if they had a plumber on hand to fix whatever issues so we don’t have to call in another person. For now, it’s sitting in our garage unused.
The price kind of takes your breath away, especially for seniors on a fixed income. We didn’t do the financing and paid for it upfront because we had saved up for it. But overall, we’re glad we bought it and should have done it earlier.
Thank you for sharing such a thoughtful and detailed review, Mrs. Edward. We're so glad to hear that the entire process from start to finish met your expectations. It’s wonderful to know that you and your husband are enjoying the jets and spa-like experience, and we appreciate your feedback on the aromatherapy and anti-scald feature. It’s great to hear that the investment has proven worthwhile and enhanced your daily routine. Thank you again for choosing Safe Step, we're happy to be part of your home and comfort.
Reviewed June 28, 2025
I injured my leg fairly badly and I wasn’t going to be able to get into my bathtub anymore. I went with Safe Step because I could walk right in and have a bath. It made it easier. It takes 10 minutes to fill up, and then 8-9 minutes to drain. And I do have that appliance where I can hold it up and pretend that I’m having a shower. But I don’t feel the need to do that because I’ve always liked to bath. I never was a shower taker, so it’s right for me.
Thank you for sharing your experience, Sharon. We're glad to hear that the walk-in tub has made a meaningful difference in your daily routine, especially after your injury. While we understand that the fill and drain times can be a bit of a wait, it’s great to know the overall benefits have made it well worth it. While you wait for the tub to fill and drain, we recommend using the heated backrest and seat to keep yourself warm and comfortable. Here's to many more comforting baths ahead! Thank you again for choosing Safe Step.
Reviewed June 28, 2025
I like the tub from Safe Step Walk-In Tubs. I am very impressed with it. Other than the cost, I'd put another one in if I had the room. I'm planning for the future.
I'm 76 years old, and I didn't like getting in and out of an ordinary tub. So, I decided to bite the bullet. The sales visit was good. He was very knowledgeable and friendly. Being courteous is an important thing. He talked me into it, and did what he was here to do.
The installers were also very professional. And they cleaned up after themselves. I have dogs in the house. And they were concerned with them being cooped up for as long as they needed to be cooped up. But they were good guys. They did a good job.
Thank you for sharing your thoughtful experience, Karen. It’s great to hear that the entire process from start to finish was handled with care and professionalism, especially in making things easier for you and your dogs. We're so glad your new Safe Step Walk-In Tub is delivering the safety and comfort you were looking for. While it's certainly an investment, it’s wonderful to know it has brought peace of mind and convenience to your daily routine. Here's to many more comforting baths ahead!
Reviewed June 28, 2025
I wanted the convenience, and I like to take a bath. Hadn't had a bath in years because I can't get in and out of the tub. I'm having a little bit of trouble shutting the door when I get in and stuff like that. I'm bigger than it needs to be. It's kind of small.
The installation team did a good job. He left a gap between the tub and the floor, it's about a one-inch gap. So I'm not exactly sure what to do about that, whether that would be something they would wanna fix themselves. Because eventually, I'm gonna try to put some kind of little trim or something across there. It's an old house, so maybe the floor is not as straight as the tub.
Thank you for sharing your experience, Larain. We’re glad to hear that you’re enjoying the ability to take baths again and that the installation team met your expectations. If you have specific issues you'd like us to address, please contact our customer service team at 1-800-989-5101. We're committed to ensuring your complete satisfaction, and we thank you for choosing Safe Step.
Reviewed June 28, 2025
My husband couldn't get in and out of a big tub anymore. He's older and needed to have access. The sales professional from Safe Step was awesome and could answer every question. He definitely sold the product to us. He explained exactly what it would and it's what we got.
The installers did a great job. We had one little issue but they came and fixed it the same day. We love the tub.
Thank you for sharing your experience, Lynn! We're so glad to hear that Safe Step was able to meet your expectations and provide a solution that truly supports your husband’s needs. It’s great to know the sales rep and installation team delivered excellent service and care. Wishing you both continued comfort and peace of mind with your new walk-in tub!
Reviewed June 28, 2025
The reason I got a tub was that I had moved to a new house, and the only bathtub in the house was a tiny little bathtub. So, I decided to look into this one, for I'm feeling that I might need it in the future.
They came in the morning. There were three men. They worked until almost 6 o'clock, and they did it completely. They took all their stuff away. It was very easy. They didn't make a mess. I think the quality of work they did was just fine.
The only thing I find I am disappointed in is that it's very short. I would have preferred the tub to be a little longer. But other than that, I like it very much. The features are easy to use. I have had no trouble with it at all.
I think in the years to come, I think I'll be able to stay in my home longer because I can take care of showering and everything by myself. That was one of my purposes for spending that amount of money on a tub, so that I would be able to stay in the house longer.
Thank you for sharing your experience, Virginia! We're so glad to hear that the installation team made the process smooth and seamless, and that you're enjoying the ease of use and thoughtful features of your new walk-in tub. While we understand the investment can be significant, it's wonderful to know that it's helping support your independence and comfort in your new home. If you ever have any questions or need assistance, we're here for you. Wishing you many more years of safe and relaxing baths!
Reviewed June 28, 2025
My Wife and I wish to take a moment to express our sincere gratitude to the installers AJ and Jimmy, the electricians Jason and his son, Nick the project manager, Cori in scheduling, Shawn our sales representative, and the Safestep customer service team for the outstanding work performed during the installation of our Safestep Walk-in Bathtub. Your unwavering commitment to excellence is evident, and it is clear that your team went above and beyond to ensure that every aspect of the installation was executed flawlessly.
My wife and I are immensely grateful for the seamless experience provided, particularly notable for the minimal utility service interruption throughout the process. Your dedication and professionalism have significantly impacted our satisfaction, and we genuinely appreciate all of your efforts. We look forward to spending many relaxing hours in our walk-in tub. Thank you once again for your exceptional product. Based on our experience, we highly recommend Safestep bathroom walk-in whirlpool tubs.
Thank you so much for your kind words, James! We’re absolutely thrilled to hear that your experience was positive from start to finish! It’s wonderful to know that AJ, Jimmy, Jason, Nick, Cori, Shawn, and our customer service team all played a role in making the process smooth and stress-free for you and your wife. Your kind words truly mean the world to us, and we’re so glad your new walk-in tub is already bringing peace of mind and comfort into your home. Here’s to many relaxing baths ahead! Thanks again for choosing Safe Step!
Reviewed June 17, 2025
The Safe Step walk-in tub wasn't exactly what I expected. There were some things that weren't discussed. I'm using it, and it's all right, but it's not exactly what I expected. All the pictures and all the videos they show, they show one specific tub where people can sit there and stretch out on it. It wasn't explained that the tub is going into an existing spot where your old tub is. I wasn't fully aware of the fact that the tub wouldn't look like the ones that they presented. And it was smaller to fit in the area that I had, so it looks more like a washtub. You have the seat, but you can't stretch out in it because there isn't any room.
If I wanna sit in it, I have to sit with my knees up and my arms around my legs in order to get the full water or to get all the jets to work. Or you only get the leg and the feet ones and you can't get the back. If you sit on the seat, you have to really fill up the tub in order to use both at the time. I'd recommend Safe Step if you have a big bathroom.
Also, what I was looking for were the micro bubbles. and they don't seem to work like it's presented. The tub fills up with the micro bubbles, which helps the skin conditions. If I turn on the micro bubbles, maybe I get about 30 of them. It doesn't really fill up a lot. I don't know how it's supposed to be because it's only presented one way.
And there's one micro bubble jet that is so high up in the tub that it's actually almost over to where the hand hold is, which is on the right side of the tub if you're facing the faucets. It's so high up that if I was to fill it up all the way that high and then turn on microjets and not just the little bubbles, then that water is just gonna bubble out of the tub because it's that high in the tub.
When I first got the tub, they had to come back because I didn't have enough strength to close or seal the door in order to be able to use it, so it wasn't used for about a week after I got it in. The fact that the water stays warm is nice because it doesn't cool down. I don't get to use the aromatherapy because there's nothing that tells me how to use the beads. The beads are in the compartment that they showed me, but there's nothing that makes it turn on. I don't know what you're supposed to do with the beads other than take them out of that container and throw them in the tub, if that's what you're supposed to do. I have no idea.
Hi Lita, thank you for your feedback. You can find helpful resources, including how-to videos and owners manuals, on our Customer Resource Hub: https://customers.safesteptub.com/. We sincerely apologize for any dissatisfaction you experienced, our priority is to ensure you have a wonderful bathing experience. If there is anything we can do to assist you, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed June 17, 2025
I saw Safe Step in AARP Magazine. We had three people in here to give us an estimate. Kohler was one of them, and Safe Step and another outfit that doesn't come to my mind right now. But Safe Step had a better safety record than the Kohler unit, and they were able to work around the bathroom configuration we had. We had a little delay in delivery, but they handled it well. We haven't really taken a full bath with it. We just use it as a shower, and I just fill it up a little bit and do a foot massage. It's well built. I'm totally satisfied with it right now. It took a little learning experience to just live with it. But overall, it seems to have achieved what they announced to the public as far as their ability to help older people.
James, thank you for taking the time to share your review. We're thrilled to hear about your experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort features that a Safe Step Walk-In Tub brings. Here's to many more safe and comforting baths in your future!
Reviewed June 16, 2025
I had been looking at tubs online for a while. Safe Step is certainly not the best bargain, but quality is what sold me on it. The sales rep I dealt with was a good man, knew his stuff, and presented it well. I liked him. The workmanship was a little less than what I thought it would be. There’s still a couple of little issues, but I’ll take care of them myself. Otherwise, the installation was good.
Keith, thank you for taking the time to share your experience with us! We're thrilled to hear that you found our product to be of high quality and that our representative provided thorough explanations. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed June 16, 2025
I had a Safe Step person come and give me a presentation about it. It was very good and informative. I learned all the things that I did not know. The installation went beautifully. They were thorough, and they cleaned up everything.
Well. I like the tub. I can actually take a bath. I now had the freedom to be able to do something for myself that I couldn't do for years, I couldn't take a bath.
I haven't been able to take a bath, I can't tell you how long because I can't get in and out of a traditional tub very easily. So, in that way, it was just a really good investment for me. I think it's a very high quality product.
I was a little concerned about the installation, but it was exactly as promised in the sales presentation, which I think is amazing in this day and age. Because a lot of times, when you actually get a product, it's not as good as they say. But this, I would recommend to anyone.
It would be better if the fill-up time was a little shorter, but I thought it was very reasonable. And I think it’s because it has those heated seats, I was not cold at all. If you didn't have the heated seats, the fill-up time might be a little less comfortable.
The jets are a big part of why the tub is so relaxing. You just feel good after you get out, very relaxed.
Thank you for sharing your experience, Linda. We’re so glad to hear your Safe Step Walk-In Tub has restored the comfort and independence of bathing for you. It’s wonderful to know that the sales presentation built your confidence and that the installation team delivered on every promise. It sounds like you’ve created a spa-like experience at home, and we’re thrilled the tub is living up to expectations. Thank you again for your thoughtful feedback!
Reviewed June 16, 2025
Safe Step Walk-In Tubs is a great company. I bought a tub from them because I saw their advertisement on TV and went with them for the options available. A representative came to my home and gave a thorough presentation about their product. It took about 30 minutes to an hour. Everything about the installation worked well. It took them about six or seven hours to get the tub in. Afterward, they walked me through everything and showed me how to use the tub. I got the shower and tub combo with aromatherapy, Bluetooth, and different jets—air, water, and micro. My favorite feature is the air jets, because they help relieve aches and pains in my back.
From beginning to end, they were very thorough. Although they are more expensive than some companies, the guarantee and features are better.
Steve, thank you for sharing your experience with Safe Step! We’re thrilled to hear you had a positive experience with our team from start to finish. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the hybrid tub has met your expectations. Thank you again for the recommendation and taking the time to share your story with us; we really appreciate it!
Reviewed June 16, 2025
With a handicap, I need Safe Step. The installers were done the other day, but I didn’t get a demonstration. I had an appointment about a week ago, but I’m sort of slow getting to the door, and I don’t know if people kept the appointment.
The one time that I was in it, I enjoyed it, but I haven’t had a chance to use it yet because I lift the stopper and I can’t get it back in its normal position. I didn’t know how to empty it, and the only way that I could exit or get out was to lift the stopper. I would need to get the stopper back in its proper position.
Thank you for sharing your experience, Nesby. It’s great to hear that the installation went smoothly and that the team on-site was attentive and professional. You can find helpful resources, including how-to videos and owners manuals, on our Customer Resource Hub: https://customers.safesteptub.com. If there are specific aspects of the installation or the product that you believe require attention, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com.
Reviewed June 16, 2025
I was impressed with all the features that Safe Step Walk-In Tub had with their product. I asked the salesman. He came by, and he was very helpful, explaining to me what I had already heard about. The price was the deciding factor. I thought it was high, but after he explained everything, I was comfortable making the purchase.
Installation was fast and safe. They did a very efficient demonstration of how the tub was supposed to be used. The only thing is, like a lot of people, you give us the instruction books and you tell us all about it, but it's trial and error with me. I find out things by actually doing them.
When I got into the tub, I pushed down the handle to close the tub, but it stopped and didn't go all the way down. At that point, I assumed that it was locked, and so I got a lot of water in my basement. I called and told them I thought something was wrong with the lock, but I tried it a couple of days later and I pushed it all the way down. I haven't had problems since then.
We're happy with the tub so far. Both my wife and I enjoy it. It's very good. It’s nice to turn off everything in the bathroom and just sit there with a nice glass of wine and relax. I always wait until the tub finishes and then the system shuts off. That's what I bought it for, so that I could relax. The only thing we haven't done so far is order the stuff that you put into that little tube to add to the water.
I have spoken to friends about it and I tell them, but we're in our 80s. A lot of my friends, we live on a fixed income. I'm fortunate enough to make some investment early in life, so I'm able to spend $22,000 for the tub.
Warner, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed June 16, 2025
Safe Step Walk-In Tub is horrible. I spent $22,000, and I really made a major mistake. If it were $5, it would have been the worst money I've ever spent. I regret I did this. I looked at it for a year, and maybe have gone with Kohler or somebody else.
I don't have a damn thing that's positive about it.
The jets, when they're on, bubble up out of the tub. If I could take the damn thing out, I would. I thought I would be able to recline more in it. I even put a call in to the service department because I couldn't get the tub door shut. The only way I can shut it is to put my butt up against it and push hard. The colored lights are nice, but I didn't buy it to have lights in the water. I bought it for comfort.
It's supposed to help seniors, but the way they installed it is harmful to seniors. The sawing and tile removal created dust all over my master's bedroom, right off the bathroom, and the bedroom across the hall. It's layered dust on the nightstands, bedspreads, table, lampshades and dressers, it's repulsive. I don't need to be living in this dust at 86 years old with lung and heart trouble. I had to hire cleaners. I thought they got it all, but I looked behind the TV and it was white with this dust.
I called the project manager twice, the salesman three times. I wanted someone to come and see it because I don't want this to happen to someone else, but no one has even bothered. They never returned my call. I'm about to write the CEO in Nashville. I don't know if he cares, but as far as customer service, it stinks.
Thank you for sharing your feedback, Joyce. We're sorry to hear that your experience hasn’t met expectations. A walk-in tub is meant to provide safety and comfort, so it's disappointing to hear that the installation process and product performance caused added stress. We appreciate you being honest about your experience. If there’s anything we can do to enhance your experience, please don’t hesitate to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We’d be more than happy to discuss your needs to enhance your experience with Safe Step.
Reviewed June 15, 2025
We bought our house last summer that had a big, old, jet tub. My wife takes baths. She had to walk up two steps to use it, and it had no handrails. It just drove me crazy. If she fell, she would get hurt. We had to change it up to a walk-in tub. I think it’s gonna help her. When the sales rep from Safe Step came, I made it easy on him. I wanted it, so I bought it. It went smooth, and he was very good. I had my own contractor install it, and it was just completed.
Thank you for sharing your experience, Fran. It’s great to hear that the sales process was smooth and that the representative made you feel confident in your decision. We understand prioritizing safety is important, and it’s wonderful that the tub has brought added peace of mind. Thank you for choosing Safe Step!
Reviewed June 15, 2025
I liked the Safe Step product and decided to purchase it. Installation went well and it’s relaxing, but I've been trying to get it repaired because I have a problem with it right now. I have to hold the drain open because it won’t stay open. They're supposed to be sending somebody, but that was over a week ago. I haven't heard anything from them anymore.
Tom, we sincerely apologize for the delays you've experienced and the frustration this has caused. We understand how important your walk-in tub is and we take your concerns seriously. This is certainly not the level of service we aim to provide, and we are committed to resolving this as quickly as possible.
Please allow us the opportunity to escalate this issue. We’ll make sure a representative reaches out to you promptly to address the repairs. In the meantime, we also invite you to contact our customer service team at 1-800-989-5101 or service@safesteptub.com for assistance. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Reviewed June 15, 2025
My husband has cancer and I have experienced a broken femur, so we needed something to get in and out of safely. So we decided to get Safe Step. The installation went great. They were very clean, very neat, and very polite. When they took my old shower out, they found some mold and they fixed that. They didn’t charge me for labor, just the parts. They did an awesome job.
The cost is very expensive, but it has helped me tremendously. My favorite feature is the versatility of the tub itself, you can take a shower, you can sit down, you can do the sauna or the jets. I’ve been telling all my family and friends that this is the best thing in the world.
However, they’ve got to come back out because I’ve got a chip in this one. When they installed it, undoubtedly, there was just a little chip, and when I let the water out, there it was. They’re very overwhelmed, but they’re gonna bring out a brand-new tub. The only other thing is they need to have somebody that speaks more fluent in the English language. I had to call their boss because he had to explain stuff in more detail. But I can’t say anything but the utmost respect for the guys that were here.
Thank you for sharing your experience, Pearl. We appreciate your feedback and we're glad to hear that we were able to address any issues that came up in a timely manner. Our top priority is always to provide our customers with a high level of comfort and satisfaction, and we're pleased to know that we were able to meet your expectations. It’s also wonderful to hear you're enjoying the flexibility of the tub. We appreciate your recommendation and are happy it’s been a positive addition to your home.
Reviewed June 15, 2025
I like the other companies. They were all good. But Safe Step had a couple more safety things that the other ones did not have, especially grab bars. Safe Step also had this separate foot massage called small bubbles. I like that part. You don't have to wait till the tub fills up. It takes a while to fill it up. But if it gets past a certain point in the bottom, you can turn that feature on and it'll massage your feet. That really works nice. The tub's also got Bluetooth on it and I can listen to my favorite songs. The speakers are inside the enclosure and the sound is beautiful too. It's not cheesy or rattly.
The price was pretty much the same too, so everything worked out nicely. That's why I went to Safe Step. The guys did a beautiful job. They were here for almost 12 hours. When they say one day, they mean one day, but it's a long day. At the end of the job, they wanted cash. That was no big deal and that was agreed. But I wanted a receipt and the guy said he couldn't give me one. I need the receipt for my records and it took me a while to get through to somebody, finding a nice lady who finally said they would send me a receipt.
The guy told me a 50-gallon electric water heater will do good. But after the water gets halfway, the hot water is gone completely. So I had to put in a big tankless water heater. Now, my wife can wash clothes and I can fill that tub, and nobody's ever gonna run out of hot water. A friend of mine who's a plumber said I would probably still need an 80-gallon gas water heater. Either way, I would definitely have to replace the hot water heater. If anbody wants to buy a walk-in tub, you better think about that. You're gonna have to replace your hot water heater.
The only I didn't like was that they don't return their calls. The salesman said to call him any time if we have a question, and I called and texted, trying to get him back. I had a question and I also had a friend of mine who was very interested and they were gonna put one in too so I was gonna give him a lead. But he never called or texted me back. I'm a little upset with the salesman because of that. It's not a good deal there.
I have an issue with the tub right now. It's nothing serious but it needs to be fixed. That was about a week and a half ago. I called and they were gonna send somebody out. But I'm still waiting for the guy to come out. Their response times are terrible.
Thanks for sharing your experience, Tony. It’s great to hear the tub’s safety features and extras like the foot massage and Bluetooth speakers have made a positive impact. The installation team clearly worked hard, and it’s good to know the tub is performing well. We’re sorry to hear about the post-installation communication issues. We will ensure to forward your feedback to our team to improve our processes in the future. If you have any additional feedback or concerns, please reach out to our team at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step, and we look forward to the opportunity to better serve you in the future.
Reviewed June 15, 2025
The sales rep wasn't very helpful. He didn't have a strong knowledge of the tub and we had a lot of questions after he left. He didn't give me specs for the tub when he left. I was not too happy with him. Installation was not good either. They sent a team of Mexicans who had said they would do all sorts of stuff and they didn't do it. We had a wall built on the side of it and they were supposed to build the wall correctly and make the tub even, but it didn't really happen. I had to get a carpenter to fix what they didn't do well. Safe Step overcharged me and never called to see if I was satisfied. My contractor left them a voicemail telling them what they didn't do and what they did do incorrectly, and he never heard back from them. I'm very disappointed in that too. I hope this tub never breaks down because I have my doubts whether they can show up to fix it.
Mary, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed June 15, 2025
We've had nothing but problems from the beginning. The salesman and the installers were great. But the after-install sucks terribly. We had an issue where we only had extremely hot water. And it took a week and no callbacks. A week after, we called. The service guy said he was on his way but nobody ever called us. We spent a week wondering when they are going to get it fixed.
The technician came in and fixed it. He did a good job or maybe not, because now it's leaking into our basement. And I called on Saturday to let them know I needed service. And I didn't get any response. So, I called the service number again. And they told me it's gonna be three to five days before somebody will contact me about a service call. I haven't heard back from them yet. I'm expecting that the service guy is going call me one of these days and show up. But their after-install service is terrible. I got $22,000 worth of stuff sitting in my bathroom, I can't use. And it's been three weeks.
Leonard, we sincerely apologize for the delays and frustration you have experienced. We understand the importance of your walk-in tub and are taking your concerns seriously. This is not the level of service we intend to provide, and we are committed to a swift resolution.
Please allow us to escalate this issue. A representative will contact you promptly regarding the necessary repairs. You can also reach our customer service team at 1-800-989-5101 or service@safesteptub.com for assistance. Thank you for bringing this to our attention and for your patience as we work to correct this.
Reviewed June 15, 2025
I like the way the Safe Step tub was built. The guy came out for the presentation and I was impressed with his knowledge of everything. Installation went great, even if it was raining. They got here at 8:00 and left by noon.
I haven’t had the chance to use it because there's no water in the building. We're doing an addition and it’s not yet finished. Even if the price is high, we recommended them to a couple of friends.
Thanks for sharing your experience, Marge! It’s great to hear that the our team provided knowledgeable information and that the installation went smoothly despite the weather. We appreciate your recommendation and hope you enjoy your walk-in tub!
Reviewed June 15, 2025
The Safe Step Walk-in Tub is doing everything it’s supposed to do. I got it for my parents and they’re enjoying it. The sales rep was kind and informative. We had a plumbing issue during the installation, we got it situated, they came back and finished the job, and everything was perfect. The tub functions well and everything works. They like the jets and being able to sit down, soak, and relax because it relieves their muscle pains.
Thank you for sharing your experience, Chaquilla! It’s wonderful to hear that the sales visit was informative and kind, and that the installation went smoothly despite the quick plumbing fix. It’s great that the tub is living up to expectations and making a real difference in your parents’ daily comfort and relaxation. Helping with muscle pain and improving quality of life truly shows the value of a Safe Step Walk-In Tub!
Reviewed June 14, 2025
The rep who did the presentation was good. He took a little while but it was interesting and I was learning. Then the installers came and the installation took nearly a day. The little guy was into it and he did most of the work. The older guy cut the stuff and the little guy did most of the installment.
Then I noticed it was leaking. If you got to shower on it and you don’t pull the shower curtain, it splashes out on the floor if you got it full. We’re still checking to be sure it’s not something else. The guy came out and checked it and he said it wasn’t leaking. It got water somehow from the bathtub into the basement and some of my ceiling was wet downstairs.
We’re still learning how to use it. It wasn’t explained to me as much as it should have been because I didn’t really know that much about it. I got in it one day and I filled it up. I was just gonna sit back and enjoy it, and then all of a sudden, I got sick. I couldn’t open the door and I couldn’t get out of there fast enough. It was full of water. I started letting water out to where I could get out.
The tub was a little different to what I had expected. I expected it to have been not as short, where you sit up high, and it’s not exactly alike laying down in a tub. But overall, I like my Safe Step tub.
Thanks for sharing your detailed experience, Bobbi! It’s great to hear that the sales process was thorough and that you appreciate the tub’s features like music and LED lights. It’s understandable that learning all the controls can be tricky but we're glad those small adjustments like the shower curtain can make a difference. We hope your health improves so you can enjoy the tub more often. It’s wonderful that despite some challenges, you still find it comfortable and have recommended it to your loved ones! Thank you for choosing Safe Step!
Reviewed June 14, 2025
I like everything about Safe Step. It has good quality. The sales rep was good and so was the installation team.
Thanks for sharing your experience, Zebulon! It’s wonderful to hear that the TV ad caught your attention and that the sales rep made a great impression. I’m glad the installation went smoothly and that you’re happy with the quality and performance of your new walk-in tub. Here’s to many comfortable and safe baths ahead!
Reviewed June 14, 2025
I saw Safe Step Walk-In Tubs on Fox TV. After doing some research, we decided to go with them because he’s the only representative we actually spoke with. He told us he had solutions for all the different types of tubs.
The installation went smoothly. I’ve had the tub for two weeks, and my favorite feature is the jets, the jets are helping my muscles.
Thank you for sharing your experience, Marilyn! It’s great to hear that the Safe Step representative made you feel confident and that the installation went smoothly with any issues quickly resolved. We’re glad the jets have been helpful and that the tub has positively impacted your daily routine. Thanks for choosing Safe Step!
Reviewed June 14, 2025
The interaction with the salesman from Safe Step was fine. During the installation, two people came out and they took almost all day. We liked them and it was well done. Having the tub has made it easier for me to shower and I can sit down.
Thank you for sharing your experience, John! We're glad Safe Step caught your attention and that the installation team delivered a smooth and professional setup. It's great to hear the tub has made showering easier and serves its purpose well. We appreciate your honest feedback and are happy to have provided a safer solution that meets your needs.
Reviewed June 14, 2025
I love my Safe Step tub. The only issue I have is the water splashes over. The front part of the tub is open, and the curtain only goes halfway, so the water splashes everywhere. It should have been built closed in. It’s expensive, but I don’t work so it’s hard for me. But they gave me my little ducky, so me and my little ducky have fun in the tub.
Thank you for sharing your experience, Linda. We're glad to hear the tub features are working well and that the customer service and presentation made a positive impression. At Safe Step, we are consistently enhancing the design of our walk-in tubs with you in mind, and we truly appreciate your feedback on the open front design. Your safety is clearly a top priority, and we're happy the tub is providing that added peace of mind.
Reviewed June 13, 2025
I recently got over surgery and I was having a few falls getting in and out of my shower. I decided that I might benefit from having a walk-in tub. The presentation was good. They put it in in one day. It didn't take all day. They didn't get here until about 10:00 and were done by 4:00. They filled it up with water, left me a diagram on what's what and so forth.
but I feel it’s a good product even though it’s too expensive.
Thank you for sharing your experience, Wayne! We're so glad to hear that the installation went smoothly and that you're finding added peace of mind with a safer bathing option. It’s great that the team walked you through everything and left helpful materials behind. While you wait for the tub to fill and drain, we recommend using the heated backrest and seat to keep yourself warm and comfortable. Wishing you continued comfort and safety with your new tub!
Reviewed June 13, 2025
We did a little bit of research into it. We looked at other companies like Home Depot and Lowes and all of those. And he decided that Safe Step Walk-In Tub was the best. The installation took a full day, and the smart features that I liked are the LED lights and aromatherapy.
Thank you for sharing your experience, Kimberly! We're glad to hear the installation went smoothly and that you're enjoying the tub. It’s great that the team was able to walk your husband through the features. If you ever want to learn more about the tub’s extra features, like LED lights or aromatherapy, we're here to help. Thanks again for choosing Safe Step!
Reviewed June 13, 2025
The quality of the tub is excellent. Our initial contact was Benjamin, and he was very professional and it was a positive experience for both of us. A three-man crew arrived at 9:15 a.m. and they were pulling out by 3:15 p.m. I have nothing but good things to say about them. They used a demolition saw because they couldn’t get the old tub out in one piece. We have the combo and it’s got all the bells and whistles. It has 26 jets, 16 of those are water jets, the MicroSoothe Air, chromatherapy, aromatherapy and we've been extremely pleased with it. We'll be able to take care of it better than we did the garden tub that they took out because of the reading material they left us.
Thank you so much for sharing your thoughtful and detailed experience, Dennis! We're thrilled to hear that Benjamin and the installation team made such a strong impression from start to finish! It’s great to know you're enjoying our hybrid tub and all its features, especially the water and air jets, chromatherapy, and aromatherapy. These were all designed with comfort and wellness in mind, and it's wonderful to hear they’re already making a positive difference in your daily routine. We truly appreciate your kind words and your willingness to recommend Safe Step to others. That means a lot to us.
Reviewed June 13, 2025
I am quite upset with my Safe Step. After my first bath, the water ran all over. I thought the door is hard to close. My husband said you have to really shove it down. The next day, he took a bath and there was water all over the bathroom. He said he closed the door and didn’t know what happened. I don't know why Safe Step hasn't called to see how we were doing with that. It said that 10 minutes after it shuts off, it'll clean itself. No, it doesn't do that.
I tried to call Safe Step. "Our lines are busy right now." I don't need to hear that at 7 o'clock or 8 o'clock in the morning, so I was really upset.
I fell, to begin with, and my neighbor said I need something that will has a door that you don't need to walk over the tub. He showed me this on his phone, and he said, "This is what you need." A week later, I got a notice in the mail about Safe Step. So, I thought, "Okay, I'll try it." The guy came and we discussed this and it was good. They showed how the things will vibrate when it circulates on the back. The jets. It shows that the jets are working and it's for the feet. Well, no, I can't get the feet thing to even work because by the time I stretch out to get to the foot, I'm off the seat itself. It’s not really working." My husband said that jet tub is good for circulating the upper extremities, but not the legs.
I'm really disappointed in that. And then about the cleaning itself, that bothers me. Why doesn't that go off? It's only done that twice since. The fill-up is very, very slow and it doesn't keep hot, but he said that our hot water tank only goes up to 120 degrees. He said he could extend that, but he said, "You might need a different thing." No, I'm not gonna get anything different for that tub to go into that. To drain it, it does fine. But like I said, once I clean it out, then I have some water at the side of the tub after I have cleaned it.
Thank you for sharing your experience, Ruth. We’re truly sorry to hear that the tub hasn’t lived up to expectations so far. Your safety and satisfaction are our top priorities, and we understand how frustrating it must be to face these issues, especially after making a decision meant to bring peace of mind and comfort. We sincerely apologize for the trouble you’ve experienced and would like the opportunity to make things right to ensure everything is working properly for you and your husband. Please contact our customer service team directly at 1-800-989-5101 or by email at service@safesteptub.com.
Reviewed June 13, 2025
I had been investigating walk-in tubs for a long time and looked at several different companies. I saw Safe Step Walk-in Tubs’ advertisement on Facebook and went to their website to check it out. At first, it was mainly for me because I have arthritis, kind of like a preemptive strike. But now that my mother-in-law, who’s handicapped, is living with us, it became something we needed. My husband basically pushed the go button for us to get one.
The salesman was great, and the customer service person who called me to explain everything was great too. But when they were putting in the tub, they kind of wrecked the door frame on the bathroom. They put some caulking over it, but they didn’t even smooth it out or anything. I wasn’t happy about that part.
We haven’t been able to use the walk-in tub that much yet because our water heater is too small. In order to heat up all the water that goes into the tub, I need to get a new water heater. But we’ve taken showers in it and a couple of quick baths. It’s beautiful and it doesn’t leak.
Thank you for your thoughtful review, Ken. We're so glad to hear your Safe Step Walk-In Tub has made a meaningful difference for your whole family and that the tub’s features and functionality are meeting your needs. We appreciate your kind words about our sales and follow-up team. We're sorry to hear about the minor installation issue and will share your feedback with our team. Once your water heater is upgraded, we hope you can fully enjoy all the tub has to offer. Thank you again for choosing Safe Step!
Reviewed June 13, 2025
I used the tub last night, and I’m going to call Safe Step Walk-In Tub and get them to come out and work on it because the foot jets aren’t working.
The installer could have done a better job. I knew there are ways to take things apart properly, but they didn’t take their time. They came in, took a big hammer, and just started knocking stuff apart. When they got done, there were some screws and hardware that weren’t tightened properly.
I’ve only been able to use the tub one time properly since we received it at the end of May. I got their elite, it has a heated seat, nice lights inside, and jets. I had a clogged blood vessel in my leg, and my favorite feature is being able to sit in it with warm water.
Thank you for sharing your honest experience, Johnathan. We’re very sorry to hear that the installation did not meet your expectations and that you've ran into some issues with the tub. While we're glad to know the warmth and comfort of the tub have been helpful, we understand how frustrating it must be to deal with these issues. Please know we want to make this right. We encourage you to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can promptly assist with repairs and help you enjoy the full benefits of your Safe Step Walk-In Tub.
Reviewed June 13, 2025
I love the tub from Safe Step. I’m so broke down that I can’t get in a bathtub anymore ‘cause I can’t get up out of it. And I hardly could get in the shower either as I’ve got a bad fall risk and it was a major deal. The tub has made my life a lot better ‘cause I’ve been a clean person that would take a shower every day. Sometimes two showers even. I’d take a whore’s bath every other day. But not being able to really get in and soak, take a bath or shower, it really bothered me and just sounds disgusting, but for months at a time.
The installation guy from Safe Step Tubs was courteous. He cleaned everything up and did a really good job. The tub is expensive, but it’s probably the best investment I’ve ever made. I use everything on it. Once it fills up, I turn the air jets and the water jets on and just kick back in it.
Thank you so much for sharing your experience, Terry. We're truly glad to hear that your Safe Step Walk-In Tub has made such a positive impact on your daily life. It’s wonderful that the installation went smoothly and professionally, and even better to know that the tub is delivering the comfort, safety, and relaxation you were hoping for. We know how important it is to feel secure and independent at home, and we’re honored to have played a part in restoring that for you. Thank you again for your kind words and for recommending Safe Step to others. Here's to more comforting baths in your future!
Reviewed June 13, 2025
I got it because I had a hard time getting in the other Whirlpool tub that I had. I also got it for my aches and pains, but it doesn’t help so much. The salesperson was very efficient, covered it completely well. The installers were terrific. I never saw workmen that worked as hard and as fast as what they did. They were very good, very informative about the tub. I had a flood the first time I used it. I didn't have the door locked properly. I'm not crazy about that voice I hear when I turn it on, either, but it's working out. I do think I'm gonna have to get a bigger hot water heater. But I'm very satisfied and I like it a lot.
Thank you for sharing your experience, Donna! We're so glad to hear that your Safe Step journey started off positively, from a helpful and informative sales visit to a hardworking and efficient installation team. It’s great to know you’re enjoying the tub overall and finding it easier to get in and out, which is such an important part of staying comfortable and safe at home. We appreciate your feedback and recommendation. Here's to many more comforting baths in the future!
Reviewed June 13, 2025
My wife saw an advertisement for Safe Step and decided that's what she wanted. They were able to install it quickly.
Thank you for sharing your experience, Henry! We're glad to hear that the installation team made a strong impression and that the walkthrough helped you feel confident using your new tub. While we understand the investment can feel significant, we're happy to know you feel the quality and service made it worthwhile. Thank you for choosing Safe Step!
Reviewed June 13, 2025
I had a tub from Jacuzzi but they no longer made the tubs and didn’t have the parts, so they referred me over to Safe Step. The guy came out and explained everything to me, showed me the features of the tub and what to expect. Installation took about four hours. They came in, took the other one out, and installed this one, caulked around it and made it look nice. They did an excellent job. I like the jets and the Bluetooth surround sound where you can pair it to your phone and play from your playlist while you're in the tub. It's a lot safer and you don't have to worry about falling. You can sit while you bathe or shower, then use the handheld shower to rinse yourself off. It's the best thing going for getting a bathroom redone.
Thank you so much for your thoughtful and detailed feedback, Patricia! We’re thrilled to hear that the installation process was smooth and that you're enjoying the features of your new Safe Step Walk-In Tub, especially the safety and comfort it brings. We’re also glad our team was able to provide a clear and thorough experience during the sales visit. However, we’re sorry to hear about the delay in resolving the issue with your tub stopper. We understand how important timely support is and appreciate you bringing this to our attention. We would like to assist and promptly address this issue. Please contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed June 13, 2025
I purchased a walk-in tub because I wanted the therapeutic benefits. The sales visit and the installation went great. I’ve only used the tub a couple of times. Theres a couple of knobs that I still don’t know what to do with. So, I could have had better instructions.
They did demonstrate how to use it at the time, but there was no water in it. They couldn’t have demonstrated it any better. But it’d be nice if there was a chart or some written instructions. I’ve looked through the book but didn’t see anything.
I just would like better directions. It wasn’t the installers, ‘cause there was only so much they could’ve done. I wasn’t gonna get in the tub naked and have them show me.
Thank you for taking the time to share your experience, Margo. We're so glad to hear that the buying and installation process went smoothly and that you're happy with your Safe Step tub overall. We truly appreciate your honest feedback about the user instructions, we understand how important it is to feel confident using all the features. We’ll make sure your suggestions are passed along to our team, as we’re always looking for ways to improve the experience for our customers. If you'd like further assistance with any of the tub’s features, please don’t hesitate to contact our customer service team at 1-800-989-5101 or service@safesteptub.com, we’re here to help!
Reviewed June 5, 2025
I enjoy this tub but I think it is way over priced and would not recommend it just because of the cost. Jimmie, our sales rep, was very slick and smooth in his presentation. Be certain NOT to call Safe Step first, see other company presentations before buying, because Safe Step is high-priced and seems to be really proud of that. Not saying it should not be the highest priced option as the product is good, but just be aware and know that you are paying a premium price for this product before you get buyer's remorse.
Hi Mike, we are glad to hear that you are enjoying your tub! We sincerely apologize for the dissatisfaction you've expressed with our company, and we appreciate you bringing your concerns to our attention. At Safe Step, we strive to ensure a comprehensive and transparent service for our customers. Our all-inclusive package encompasses the tub, installation, and comprehensive service. We want to reassure you that the price for the work specified during your in-home consultation is the lowest available. This pricing takes into account the equal quality of materials, features, installation, and other specifications. If there are specific concerns or details you'd like us to address, please feel free to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We are committed to addressing your needs and enhancing your experience with Safe Step.
Reviewed May 28, 2025
I had tub installed two months ago. And my life has been hell since. They broke walls panels buckled pipes broke. Water everywhere. Tiles in two bathrooms cracked. Mold formed. Electric part blew. Customer service told me it's mine now. She was rude. This is top of the line tub. Two months my house is destroyed. My partner is a veteran with a lot of health issues that's why he purchased. And they don't care once they are paid. We are elderly and this is how they treat their customers. Take the money and run. And I have pics to back up. Don't let this happen to you.
Rene, we are very sorry to hear about your experience. We deeply regret the stress and hardship you’ve endured after the installation. Your home and peace of mind should never have been compromised, especially under such important circumstances. We take this feedback very seriously, and we want to help make things right. Please don’t hesitate to reach out to our customer care team at 1-800-989-5101 or service@safesteptub.com so we can follow up with you directly. Your feedback is important, and we appreciate you bringing this to our attention.
Reviewed May 13, 2025
I couldn’t have been happier with my new Safe Step Tub! The entire team was a pleasure to work with from the phone for the delivery , the initial consultation with Charles, and the installation team, throughout this project Charles listened carefully to our concerns and reasons why we wanted the tub. The team who installed our tub showed up promptly, worked diligently throughout the day, and finished the project the same day! It's a big commitment but we feel at 81 it is worth doing. I do wish we had included the overhead shower.
I was highly impressed by their commitment to going the extra mile. The craft skills and attention to detail in the finished project truly were really impressive. My new step-in tub exceeded my expectations, and I am grateful to Safe Step for bringing me the security to know that now I will be safe taking my bath. Thank you, Charles and the installation team, for a wonderful job well done. I highly recommend Safe Step.
Sheila, thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that your experience with Safe Step was positive from start to finish! It’s wonderful that your new walk-in tub is bringing you both comfort and peace of mind. We understand how important safety and independence are, and we’re honored to be part of that journey. Your note about the overhead shower is appreciated, and we’ll be sure to pass that along for future improvements. Thank you again for your recommendation, it means the world to us!
Reviewed May 7, 2025
Beware of the salesman insisting that you watch a video first and demeaning other manufacturing companies of walk-in tubs as being inadequate. Beware of the fact that what they show you in the video is add-ons only. They may not tell you so. Beware of the financing as they attached my home so it became a second mortgage. Don't take the salesman's word for what's in the contract. If he cannot leave it with you to read over, forget it. The tub is fantastic but the financing was terrible because the tub ended up costing $26,000.00 with 15 years to pay off and it comes out to $49,000.00 if you go the full 15 years with interest. I'm 78 years old, go figure. Get your own financing, do believe every word the salesman says.
Shirley, we extend our sincere apologies for the dissatisfaction you've expressed with our company, and we genuinely appreciate you bringing your concerns to our attention. At Safe Step, our priority is to provide a comprehensive and transparent service to our customers. Our all-inclusive package covers the tub, installation, and comprehensive service. We want to reassure you that the price quoted during your in-home consultation reflects our commitment to offering the lowest available price. This takes into account an equal quality of materials, features, installation, and other specifications. If there are specific concerns or details you'd like us to address, please don't hesitate to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We are dedicated to enhancing your experience with Safe Step.
Reviewed May 2, 2025
I'm 75 and I realized bathtubs are really dangerous places for someone who's getting older and a little bit less mobile. I realized that Safe Step was the product that provided all those amenities of a safe tub and a safe bathing experience. It was the first thing I considered when I bought this house last year. If I'm going to live on this planet for more years, I need more things that are helpful for me to get around and to minimize any types of safety issues. The installation went very quickly and very easily, which I was surprised at because I thought there was a lot of intricate things that were going to take a lot of time, but the installer that came was quite adept, trained, and knew what he was doing and everything was done within the day. That was amazing.
The product is what I expected. I expected something that was user-friendly and there are more bells and whistles on this unit than I even dreamed of. The added benefit of that little well where you can put some aroma therapy in and it gets distributed during the bathing process is phenomenal. Also, the use of light does have a tremendous effect upon the senses. I have a doctorate in education and psychology specifically, and I'm very much into those things that affect our mind, body, and spirit. My favorite is the intense whirlpool effect of the massage water, which helps my legs. I have somewhat diminished circulation in my legs due to a medical condition and that helps stimulate and it just feels good. When it was demonstrated to me by the salesperson that came in that there's light, aroma, and massage therapy, that was a very positive selling point.
The company thought of all the possible combinations of a bathing experience, from the typical being submerged in water, a movable showerhead, a handheld one to all of these details that make it so much easier. Maybe I don't want to take a bath. Maybe I want to just take a nice, stimulating shower and I can do that. I can do all these possibilities. I used to have a big problem with the water setting in my regular shower but with the unit here, it regulates the temperature and it will do it for you to avoid any surges or that sense of, “Oh, what was that?” All of these other details were thoughtfully put into this unit.
I have to admit, the unit was a bit more than I thought it would cost, but then when I thought about it, I recognized that whatever years I have left, I don't want them to be with this anxiety over keeping clean and practicing good hygiene. I don't want to compromise that with the fact of worrying about whether I can get in and out of a tub. I'm more concerned with just doing what I need to do to stay healthy and clean. I can take a safe bath, shower, and I can maintain my personal hygiene at a high level so I don't have to worry about any of that kind of social offensiveness, which to me, is a big deal.
Thank you for sharing such a thoughtful and detailed review, Robert. We’re honored that Safe Step was your first choice when moving into your new home and that it’s lived up to your expectations. It’s wonderful to hear how the features—like aromatherapy, light therapy, and the whirlpool jets—are supporting your physical and emotional well-being, especially given your background in education and psychology.
We truly appreciate your perspective on the value of investing in safety and independence. It means a lot to know that Safe Step is helping you maintain your health and hygiene with confidence and comfort. Thank you again for your trust and for choosing Safe Step!
Reviewed April 27, 2025
My husband was in the hospital and he had knee surgery, and he turned around and had a bowel obstruction that night, and he was in really bad shape. And I didn't know how I was gonna be able to take care of him, getting him in and out of our regular tub so we got Safe Step. He likes it very much because of it’s accessibility.
We've had a couple problems with the tub, and the service people come out, but they can improve on the turnaround of the service people coming out. I called on a Friday, and I guess that wasn't a good thing. I should have called on a Monday, because the work order got lost over a weekend, and so it was two weeks before I called back and got somebody.
When the guy come out this last time because my jets weren't working, and I asked him about cleaning the tub, because I followed the instructions, and we were taking pails and pails of bubbles out. He told me I can use vinegar instead of bleach which is a nice thing to know. If they have any updates it would be nice because they have our emails and our phone. And I wouldn't have known anything unless they come out to service my tub and told me about it.
The reason we got SafeStep is because it is made in America. This is not a fly-by-night investment. I tell everybody, “This is my car sitting in my bathroom.” However the turn knob which is the the diverter to go from the shower up broke. And because of that I’ve been taking more showers since I’ve got this tub. I used to take a bath every night. But I hate to sit in and wait for it to fill up. I bring my tablet and my phone with me just to sit in there and try to occupy myself. It goes down quicker than it does filling. That’s the only downside.
I'm coordinator of the pantry, and when I come home, being over at the pantry and working for four or five hours and get home at 9 o'clock at night. I used to sit and start my bath. I have fusion in my back. I've got hardware in my back, in my arm, and I had my hip done. I got hardware all over the place, so when I get into the tub it's great. I bend my knees. I sit down in the bottom, and then I'm right up to my neck.
I’m bending my knees when I'm coming back up, so move my joints around. If I’m sitting on the seat, I’m not going to have the water or the bubbles up to my neck. If I sit down in the bottom, I got the water all the way up to my neck and just use the foot jets. I use the foot jets and the bubble and the air. They do the same thing. Right in the book. it says, “You don't have to fill it up all the way if you need to just use it for your feet.” But I use it for my whole body.
I hope they improve on their communication and updates of the maintenance. Seeing that it's been over a year, we should have had the update, because I follow those directions in the folder that I have.
Jane, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed April 26, 2025
I wish I hadn’t gotten the Safe Step. They were more interested in selling the unit than keeping the customer happy and helping an old man who can hardly walk. I wanted a shower on it, and they didn't want to put it. They also didn't put the curtain to keep the water from splashing out of the tub area. They said they weren’t included in the deal. The seat is a bit too far away from the controls and I have limited movement, so I have a hard time reaching it. The handlebar is also a bit too far away from the seat and I don't have the strength to grab it and get up. I need somebody to help me stand up from the seat and get out. I’ve only used it twice because it’s difficult for me to take a bath in there and I'm still using my old chair underneath the shower because it is more feasible. Another thing, they advertised the tub at $8,000 and the salesman that came said I would be getting a lot of discounts. By the time they got done with it, it was almost $20,000.
Jaime, we extend our sincere apologies for the dissatisfaction you've expressed with our company, and we genuinely appreciate you bringing your concerns to our attention. At Safe Step, our priority is to provide a comprehensive and transparent service to our customers. Our all-inclusive package covers the tub, installation, and comprehensive service. We want to reassure you that the price quoted during your in-home consultation reflects our commitment to offering the lowest available price. This takes into account an equal quality of materials, features, installation, and other specifications. If there are specific concerns or details you'd like us to address, please don't hesitate to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We are dedicated to enhancing your experience with Safe Step.
Reviewed April 26, 2025
I was interested in purchasing a tub because my mother is 88 and she doesn’t move as fluently as she used to. She likes taking baths and has never taken a shower. It got hard to have her get in the tub, and then help her get out.
Safe Step’s salesman was very good salesman. He was very compassionate and had done his research about other tubs. The installation went well. However, part of the wall had to be removed and I wasn’t really happy at the end product with that. It had to be put back in a condition where all I had to do is paint it. But it just wasn’t the best job. The installer said he’s not a drywall person. So my advice is, if you’re not that kind of person, you need to bring a person with you that can do that job.
With regards to the tub itself, my mom likes it. It’s something new. She has realized that it has great benefits in terms of the jets that help with circulation, her back pain and her leg pain. It also has the micro soother that cleans her pores out. She feels really good afterwards. The tub has given her independence as well. The only thing that she may need a little assistance is how it works. But she can get in and out and don’t need the help that she used to need. The tub may be really expensive. But if you can make it happen for someone that you love, it’s worth it.
Hi Pomeroy, thank you so much for sharing your thoughtful feedback. We're thrilled to hear that your mother is enjoying the many benefits of her Safe Step Walk-In Tub, and that it’s helping her maintain her independence and comfort. We do apologize for the wall repair not meeting your expectations. Your trust in choosing Safe Step for your loved one truly means a lot to us. If we can assist further in any way, please don't hesitate to reach out!
Reviewed April 26, 2025
I first heard about Safe Step on TV, and I called to speak with someone about getting the tub. The interaction I had with the person I spoke with and the installation team were both good.
Richard, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed April 25, 2025
The person from Safe Step who came to do the presentation was cordial. Installation was great. No problems, everything worked, no complaints. I like the safety aspect of the tub. If you have a tendency to fall, it prevents that. It’d be nice if it'd been a little cheaper. But you get what you pay for.
Hi Al, thank you so much for sharing your experience with us! We're thrilled to hear that you are enjoying the safety features and that the sales and installation processes met your expectations. We understand your thoughts on pricing and truly appreciate your belief in the value of the product. If you ever need any assistance, feel free to reach out — we're always happy to help! Thank you for choosing Safe Step!
Reviewed April 25, 2025
Safe Step was good. I wouldn't have bought it if I didn't like it. They explained what it was, what it would do, and how you'd use it. The tub was okay. I had to have a lot of extra work done because I had other parts in there that had to be removed, and then the walls moved out and stuff. So it ended up costing me a bit, but it was worth it. The installation was fine. I didn't have any problems. They came in the morning. They were done by noon or early afternoon. They said wait 24 to 48 hours before I could use it. My favorite feature is the jets and the bubblers. Look into it if you're interested. It's a good product.
Doris, thank you for sharing your experience with us. We are delighted to learn that your sales and installation process with our team was positive. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. Here's to many more safe and comforting baths in your future!
Reviewed April 24, 2025
I liked the Safe Step experience. The sales visit was okay and the installation went smooth and easy. They were in and out. It was quick. They were only here about six hours. The quality of the tub is excellent for aching joints. It helps a lot. I also like how easy it is to get in and out. The only thing I could say is the door entrance could be a little wider. My wife is a little heavier and it is hard for her to get around the door. The door should swing out and stay in. That's the only thing I can see.
Paul, thank you for sharing your thoughtful feedback! We're so glad to hear that your experience—from the professional sales visit to the smooth installation—was a positive one. It's wonderful to know the tub is already helping with your joints and skin, and making daily routines more comfortable. We appreciate your note about the door width and will be sure to share it with our team as we continue to improve. Wishing you continued comfort and wellness with your Safe Step Walk-In Tub!
Reviewed April 24, 2025
I kept falling in my existing tub and hurting myself, so we looked at a lot of walk-in tubs online. We found Safe Step Walk-In Tub. The salesperson was great. The installation was perfect. My brother likes it. He thinks it’s the greatest thing since sliced bread. But I do not like it at all because it’s just too big. I can’t lie down in it and read. There’s a lot of stuff I can get in and out of it, but I can’t enjoy a bath, so I don’t care for it at all.
Peggy, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a smooth installation process and that your brother enjoys the tub. However, we are sorry to learn about your personal dissatisfactory. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed April 24, 2025
Installation was fine, but the salesman misrepresented the usability of the tub for tall people. My husband is 6'1” and I'm 5'11”, we're too tall for the tub, and he knew that when he sold it to us. He was nice, but he was just in the business of selling stuff regardless of the quality. It only comes up to mid chest as far as the water, and there's no room to scoot down. If you're 5'4, I'm sure it would be great. But for tall people like us, it’s useless.
Diane, thank you for taking the time to share your experience with Safe Step. We sincerely apologize for the challenges you've encountered and want to express our regret that your expectations were not met. It's disheartening to hear that the communication regarding the size of the bathtub did not align with the delivered product. We understand the frustration and inconvenience this has caused you. We would appreciate the opportunity to explore potential solutions to enhance your satisfaction with the tub. Please contact our customer service team at 1-800-989-5101 or service@safesteptub.com so we may assist you. We look forward to hearing from you soon!
Reviewed April 24, 2025
I already had had walk-in tubs before by other companies, but I thought this one by Safe Step was the best. The salesman was very informative and professional. He answered all my questions. Any doubts I had, he covered them successfully.
Installation was fine, The installers worked on it all day. I had another tub in there, so it took some time to get it out. I guess they ran across some problems o it went into the second day of installation, but everybody was professional about it.
The tub is fine too so far, and I soak in it every night. I do wish it had a little bit more jets on the side because the one I had before did have more jets. This one only has jets in the back. I believe the other one we had had jets on the side. But other than that, the tub is fine.
The tub helped me tremendously because I had broken my arm. I was used to one because my husband was handicapped for years, so we had one at the other house. I bought a new house that had a tub real low. When I put this in it, it helped me out tremendously because I was able to take a bath. I used to only take showers.
Yvonne, thank you for your thoughtful review! We're so pleased to hear that Safe Step stands out as the best quality walk-in tub you've experienced. It's wonderful that it's made your daily routine more comfortable, especially after your injury. While we appreciate your feedback on the jets, we’re thrilled to know the overall experience has been positive. Thank you for your trust and recommendation!
Reviewed April 24, 2025
I chose Safe Step because I was told it was guaranteed to be non-slip, but I slipped in the tub. I had one foot out and my other foot slid right across the floor and I went down. As a result, I ended up walking on a broken femur for two months and haven’t used the tub since. The tub itself is fine, but they cannot say it is non-slip.
Reviewed April 20, 2025
The Safe Step Walk-in tub is so far going fine. The salesman was very good at presenting it, and the installation team were great. Overall, it works good.
Richard, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with our team. Thank you for choosing Safe Step! Enjoy your new tub!
Reviewed April 20, 2025
I have osteoporosis, had four fractured vertebras, have to get ESI injections, steroid injections, and the Safe Step tub helps a lot. The salesman was very informative. He spotted me as the mechanic type so we talked about that stuff. The rain shower is great, but I use the wand more because I can sit on the stool that's built in the tub. I got the biggest one because I'm 6'2" and I need big, so that works well. My only problem with filling it up is the heater isn't quite big enough. But I didn’t want to change it, so I have to adjust the faucet throttle for the filling, let the heater catch up, and then I turn it high for a little bit. I love jets. They’re good and there’s a timer built into that. But I don’t know how to set it because when the salesman came, he explained a lot of stuff, and when the guys came and put it in, I thought they were gonna go through everything, and they didn't because it was 8:00 PM by the time they finished and they just wanted to get home. I didn’t blame them for that.
The only shortcoming of the whole deal was that my piping in my house was substandard. Instead of half inch, it was three-sixteenth and it would take over an hour to fill the tub with me in it. I had a plumber come out and put in a pump because the water system is on the first floor and the tub is on the second floor, which the poor guys had a hard time getting up the stairs, but they got it done. I had to change my piping to a three-quarter inch, and that was an additional $3,300 to the job. But it works fine now, so I can't whine too much.
Paul, thank you so much for sharing your experience. We’re thrilled to hear that the Safe Step Walk-In Tub has been transformative for you, especially with its therapeutic jets helping with your osteoporosis and past vertebrae fractures. It’s also great to hear that the tub fits you comfortably!
We understand the unexpected costs can be frustrating, but we’re glad to know the adjustments have allowed you to enjoy the tub as intended. Thank you again for your feedback and recommendation! We're pleased that Safe Step has made a positive impact on your daily life, and we’ll continue to work on improving our service to make it even better.
Reviewed April 20, 2025
The sales visit with Safe Step was very positive. They were good in terms of their knowledge and professionalism. The installation experience went well. They had to take out a wall in an adjacent bedroom to get the tub in. I was a little concerned about that, but they put everything back and it even looked better than it did before they started. The process took about six hours, but the quality of the work was excellent.
The tub took a little getting used to, but the therapeutic quality made it all worthwhile. I have back problems and all the jets that cover different parts of your body really worked for me. I had a recent fall where I hurt my hip and the tub has helped that considerably too. But the fill-up time is lengthy while the drain time is pretty rapid. It's not cheap, but it's worth the money.
While you wait for the tub to fill and drain, we recommend using the heated backrest and seat to keep yourself warm and comfortable. Thank you again for choosing Safe Step, and don’t hesitate to reach out if you have any questions or need further assistance!
Reviewed April 20, 2025
I purchased the Safe Step tub as a gift for my son and wife and they came to enjoy it. The installation was very efficient. They came out and did it in a day. The quality of work was very good. It's a nice piece of equipment. It was well-made, presented well, and I don't have any problems with it at all. It's a little on the expensive side, but it is worth it. One of the good features would be the oxygen bubbles that help clean the skin. It also gets the water in and out of the tub quickly.
Charles, thank you so much for sharing your positive experience! We’re thrilled to hear that your wife and son are benefiting from the Safe Step Walk-In Tub, especially with the oxygenation feature and the improved ease of entry. It's great to know that the installation was efficient and the product is living up to your expectations.
We're glad to hear that the quality and the safety features have made it a worthwhile investment for your family. We truly appreciate your recommendation! If you ever need any assistance or have further questions, feel free to reach out. Thank you again for choosing Safe Step!
Reviewed April 19, 2025
Before you buy a tub and put any money down, make sure you know how much water goes in the tub. The sales representative from Safe Step was great. He explained everything but how many gallons the tub needed. Now I gotta buy a water heater that consumes 90 gallons. That's the only thing I'm pissed off at. I don't even know if they make one that big.
I got the Safe Step tub because I hurt, and I can't get in the tub anymore. I can't take my bath. I can't climb the stairs. Now, I can't use the Safe Step tub either. There's not enough hot water. It only goes a quarter of the way. That's 40 gallons. I'm sitting there freezing, and the water would go up to my chest, and that was it. I'm disappointed in the whole thing.
Anne, thank you for taking the time to share your feedback. We're glad to hear that our sales representative made a good impression and that the installation with the Safe Step team went smoothly. However, we're sorry to hear about the issues you've encountered with the water supply and the challenges with your personal contractor. We understand how important it is for your bathing experience to be comfortable and reliable.
Customer satisfaction is our top priority, so we appreciate your suggestion to confirm the water requirements in advance. If you need any assistance or have further concerns regarding the water heater or any other issue, please don't hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re ready to help!
Reviewed April 19, 2025
I’ve enjoyed my experience with Safe Step. The representative who came to my house answered all my questions and took care of everything.
There are only two issues I’ve encountered. The girl who cleans my tub, she polishes everything, and the big round shower got loose somehow. The other thing is that when you shower, the water runs down from the showerhead, it slants and ends up on the floor. When we take a bath then we have to mop the floor. If I could get that fixed, that would be great.
Colleen, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that your overall experience with Safe Step has been enjoyable and that our team provided a professional and thorough service. However, we are sorry to learn about the shower head issue and the water runoff problem you’ve encountered. Customer satisfaction is our top priority, and we truly appreciate your feedback. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed April 19, 2025
I've enjoyed the Safe Step walk-in tub, and I'm glad I bought it. It's well put together. I won't have to worry about depending on my kids to help me get into the tub. A gentleman from Buffalo set up an appointment, then he came and he explained it from A to Z, wasn't pushy, and he was excellent. I like the MicroSoothe, where it cleans and regenerates my skin. When that stops, I usually use the heated seat in the back. At the time, I thought it was expensive, but that's fine ‘cause you pay for what you get.
Thank you so much for your thoughtful and heartfelt feedback, Harry! We're truly glad to hear that your experience—from the initial consultation to enjoying your new tub—has been such a positive one. It's great to know the bubble feature, heated seat, and backrest are bringing comfort and a little luxury to your daily routine.
We're also thrilled that you’re finding greater independence with your Safe Step tub—that’s exactly what we hope to provide. We appreciate your recommendation and are here if you ever need anything down the road!
Reviewed April 19, 2025
I’ve talked to a couple of different people and they said they were gonna call Safe Step. My wife loves the walk-in tub beautifully. It was for her more than anything else. I haven’t really used it as I use the shower. The only thing is that the shower head itself could be tipped out a little bit rather than straight down. Because you gotta put it way up in order to get underneath it to get anything because it’s all over your head. They could maybe put it on a little swivel head.
Thank you for sharing your experience with us, Leon! We're so glad to hear that your wife is enjoying the Safe Step tub and that the installation went smoothly. We appreciate your thoughtful suggestion about the shower head direction. Feedback like yours helps us continue to improve, and we’ll be sure to pass it along. Wishing your wife many relaxing, comfortable baths ahead!
Reviewed April 16, 2025
I don't use the Safe Step tub myself. It's for my mom. We are really thankful for those tubs. I just looked them up and they seemed to have a little bit more accolades than others. They sent a gentleman out. He was wonderful and he explained everything to us going forward on having them put in and he took all the measurements. The company is a well-oiled machine.
They're put on the first floor level and she does have caregivers taking care of her during the day and they are able to get her in there safely. She can sit comfortably and they help her shower. So the tubs have been really great. In lieu of her surgery and limited mobility right now, they've been a huge blessing.
The installers were incredible. They had to take a little bit off the wall, but they put it right back. Everybody was super professional. They sent the electrician out first to make sure there was enough electricity to support these tubs and they were great. The one gentleman that went over everything with me at the end was just super patient. He went through everything thoroughly.
I can't say enough good things about them. From the first phone call I made to the appointment till they were done and completed, it was so professional and well done. It was just incredible.
Hi Hermeen, thank you so much for sharing your story. We're honored to have been part of making your mom's recovery and daily routine a little easier and safer. It’s wonderful to hear that the installation process went smoothly and that our team exceeded your expectations. Wishing your mom continued healing and many more relaxing, comfortable moments in her Safe Step tub!
Reviewed April 15, 2025
I had an amazing experience with Safe step. They transformed my old bathtub into a beautiful, modern walk-in shower — all in just one day! The team was professional, efficient, and paid great attention to detail. The quality of the work and the product exceeded my expectations. From start to finish, everything was handled with care and expertise. Highly recommend them for anyone looking to upgrade their bathroom quickly and stress-free!
Thank you so much for the glowing feedback, Yitzchok! We’re thrilled to hear that your experience with Safe Step was seamless from start to finish. Transforming your bathroom in just one day while exceeding your expectations is exactly the kind of service we strive to provide. Enjoy your new walk-in shower, and thank you for recommending us—it means the world!
Reviewed April 15, 2025
The sales representative from Safe Step was very friendly, helpful, and knowledgeable about the product. We purchased the walk-in tub combo with the shower. They were there most of the day. They took out the old tub in the morning and put in the new one in the afternoon. I was only able to use it for a month before we had to leave for Arizona, so I'll be anxious to reuse the tub when we return.
I'm happy about the tub, but it's very expensive. We could afford it, but people are shocked when they hear we spent over $9,000 for a bathtub. It is a lot of money, but it’s toward the end of my life and I need a bathtub that I can use.
Frances, thank you so much for sharing your experience! We’re thrilled to hear that our team delivered a smooth and supportive sales and installation process. We want to reassure you that the price quoted during your in-home consultation reflects our commitment to offering the lowest available price. If there are specific concerns or details you'd like us to address, please don't hesitate to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We are dedicated to enhancing your experience with Safe Step.
Reviewed April 13, 2025
I’ve had a nice experience with Safe Step. I came across it a long time ago, read about it, and eventually decided to go with them. The sales representative was good and they were able to answer all of my questions. The installation was fast and completed in one day. The walk-in tub was easy to use and it allows you to relax and its more convenient than the regular shower.
Stan, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot, and we truly appreciate your recommendation.
Reviewed April 13, 2025
The Safe Step tub serves its purpose. We use it knowing that we're not gonna fall and get hurt and we're satisfied. The young men that put it in, oh, my God, I couldn't have asked for anybody nicer. They were very good at their job and careful with what they were doing. Can’t complain.
Mrs Oxx, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot.
Safe Step Walk-In Tub Company Information
- Social media:
- Company Name:
- Safe Step Walk-In Tub
- Company Type:
- Private
- Address:
- 520 Royal Parkway Suite 100
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37214
- Country:
- United States
- Website:
- www.safesteptub.com
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