Safe Step Walk-In Tub Reviews

Here's the positive: The tub's door step-in feature significantly enhances safety and convenience, which my wife greatly appreciates—no more reaching high to step into the tub. Also, aesthetically, it was a pleasant surprise; the tub's color matched our bathroom wall perfectly without requiring any modifications, lending the space a seamless appearance.

However, I've faced some challenges. On the one occasion I used the tub, expecting to enjoy a spa-like experience, the hot water ran unexpectedly cold after filling only about a quarter of the tub, and I couldn’t get it back. Our hot water system is fairly new and works fine elsewhere in the house, which led to confusion. There might be something amiss with how it runs the hot water.

Additionally, while the primary jets operate well, the micro jets did not turn on, which was a part of the tub I was keen to use. I haven't explored the reset function as suggested in the manual or the possibility of contacting customer support for these persisting issues.

Proper understanding of water temperature—ideally with an included waterproof thermometer—would enhance the usability of the tub, especially given the risk of excessive heat. Until I explore more or get technical issues resolved, my rating leans towards a decent score due to my wife's satisfaction and the way it met our most urgent needs, though I'd recommend it with a caveat around ensuring all features are verified as working well.

When the installation began, we've had a myriad of issues. We've been dealing with a flooded garage and water damage on the walls, which is causing a great deal of concern due to the potential for mold development. Recently, a repair person named Anthony came by but discovered that essential parts were either missing or incorrect, which is incredibly frustrating.

Additionally, the electricians they sent over did a poor job, damaging our plumbing, creating holes in our walls, and leaving us with several leaks whose long-term damage is yet unknown. Throughout all this, my husband documented everything to communicate with Bill, the manager, over at their Arizona location. Regrettably, there haven’t been enough satisfactory resolutions so far.

Because of this mess, I am seeking considerable compensation, potentially thousands, to cover the damages caused. To add insult to injury, I faced difficulties such as access issues to our toilet since, during all this chaos, being too far from our bathroom became a hindrance.

While the tub can be used, my dissatisfaction with the entire service experience has been alarming. My sentiments are quite clear on this one; on a scale from 1 to 5, I would say it's a 1—highly dissatisfied.

The installation was impressive as well. The team was fast, efficient, and ensured everything was clean when they were done. They even returned to reinstall the showerhead for me, which was greatly appreciated. I've been using the tub for just over a month now, and I'm already feeling the benefits. It's easy to use and fills up quickly, but the massage feature is the real highlight for me as it really helps with my arthritis.

Overall, I'm very satisfied with the Safe Step Walk-In Tub and would certainly recommend it.

I've been using the Safe Step Walk-In Tub for daily bathing, showering, and even for washing my hands conveniently. My favorite aspect of this tub is the extra oxygen feature and the soothing lights, which help me relax by cycling through colors—it's like a mini spa experience in my own home. My only regret was having previously slipped in another shower, leaving me apprehensive about falls. But with my new tub, that fear has vanished.

For those looking to prevent falls or seeking a reliable and luxurious bathing experience, I recommend Safe Step. It's become an integral part of my routine, providing both safety and peace of mind.

Clayton, the salesperson who visited, was pretty good. I enjoyed his approach. As for the installation, they did a decent job and completed it in about two days if I remember correctly. I do wish the backsplash had gone all the way to the ceiling to prevent water from reaching the wall when I take a shower, but that's just a minor detail.

Maintenance-wise, it's been a bit challenging. There's this yellowish stain we can't seem to clean off, even with bleach as was suggested by the installer. Another thing, there was supposed to be a towel included, and we didn't receive it.

Despite the small issues, I'd still rate my experience highly. My favorite feature has to be the jets; they're great for soothing my back and legs, especially in the mornings when I'm sore. Although the fill time is a bit slow, the drain speed is impressive, which I'm happy about.

I often recommend our walk-in tub to friends, especially because both my wife and I love it. It's aesthetically pleasing and functions well. It took a bit of a learning curve to figure out the controls, like managing the plug and adjusting the water temperature, but once I got the hang of it, it's been great.

The installation process was quick and efficient, feeling as if the installers weren't even present. Everything was completed in just one day. However, after having it installed, I'm not entirely satisfied. I find the tub to be small and cramped, likening it to fitting inside a phone booth.

Overall, my experience with Safe Step has been mixed, and I wouldn't currently recommend it.

The tub has all the features we thought was very good. It also came at a good price. We realized everything is expensive now, so the cost wasn’t much of a shock. The tub looks great. We picked the right colors, and everything turned out very well. Overall, we’re very happy with the Safe Step tub.

The installation and service provided by Safe Step were commendable. The team was professional, friendly, and efficient, completing the job within a day. They put everything back together nicely, and I didn’t experience any issues. Overall, I'm happy with the service and the walk-in tub itself, as it serves my needs.

The installation process was smooth and efficient, taking approximately five to seven hours. My husband handled the installation day so I could manage with our handicapped child, and the installers did a wonderful job without causing us any stress. The end result looked perfect, and we were quite pleased with their work.

However, while the quality of the installation was great, my experience using the actual tub wasn't as smooth. Originally, our focus was on having a simple, functional tub, but with the model we ended up with, I'm now filled with regret over the extra features that I don't use.

More significantly, the shower setup left a lot to be desired. The design leads to water leaking onto the bathroom floor. Despite contacting the company, we found out they already knew about this flaw and had no ready solution for it, leaving us to rig our own fix.

The additional features, while interesting, aren’t practical for my lifestyle. The jets and bubbles require filling the tub to a high level, which isn't water-efficient, and the Bluetooth and lighting features are just over-the-top for what I need. Unfortunately, this decision was mine as much as anybody else's, prompted by my impulsive tendencies.

If a friend were to ask for my opinion on Safe Step, I would advise them to steer clear of extravagant models and perhaps explore other brands. Unless you specifically require these high-end features, it's better to aim for a simpler, cost-effective solution.

In summary, my experience wasn't what I'd hoped for, ultimately leading to buyer’s remorse. Although the staff was friendly and the installation seamless, some key product design flaws significantly diminished my satisfaction with the purchase overall.

The installation guys were fantastic. They communicate well, they're efficient, and they cleaned. They might have took everything out. They kept everything at the timeline. I made one complaint on the wraparound type of enclosure. The gentleman said they prefer that but when I said it was not aesthetically acceptable to us, he simply made an adjustment.

I like the tub's ease of use. It's just it takes more water than I thought it was going to take. I spent $3,000 putting in a hot water system, a 50-gallon tub, plus a booster, and it really needs more toward the 70-gallon so it gets the water up around your shoulders. So, it takes more water than we anticipated. Also, we thought we'd get more microbubbles. We thought we were gonna get more therapeutics than that. While they may have oversold the microbubble thing a bit, it was a good experience as far as installation. I hope the tub continues to help us relax and take away some aches and pains.

On installation day, the team was efficient and prompt, finishing everything in just one day. We had taken preparatory steps by widening doorways in our house, which made the installation process smoother and potentially more economical.

Although my husband hasn’t tried the tub yet due to a lengthy rehab stay, I’ve explored its features, and they are remarkable. The tub offers water jets, air jets, Bluetooth music connectivity, aromatherapy, and even color therapy. I found myself in stitches when I tested it, with its microbubbles and fun features, like playing the Beatles and almost floating off the seat due to my lighter weight.

Using the tub makes me feel secure, more so than using my usual shower chair, which is significant for someone with my condition. I’m confident my husband will appreciate the tub as much as I have, especially considering his fondness for whirlpool therapy during rehabilitation.

The installation and using experience have been positive. A fun combination of practicality and enjoyable features makes the Safe Step tub an asset in our home. Considering all, I would definitely tell friends or family that the tub is not only safe and secure but also fun and relaxing.

The design and performance have been what I expected, offering ease of use and satisfaction. We didn't really single out any favorite features because the overall package is impressive.

Overall, I am very satisfied with the Safe Step Walk-In Tub, and if given the choice, I would purchase it again. It's a product I'd recommend without hesitation due to its quality and the comfort it has brought into our lives.

The shower combo is great because it's adjustable and I can move it up and down. I love that part of it. However, the tub needs some design changes. When I step in it, because of how the door is designed, I have to step back to get the door shut. I don't know why the tub is the length that it is, but if they would move the seat a little further back, it would be easier to get inside and shut the door. All in all, I would recommend Safe Step, but I would also tell people the issues that I have about it.

While I haven't had the chance to use the tub extensively yet, I do enjoy having it. My prior experience was mostly with showers, and now, the remedy of relaxingly using the tub feels promising. My interest was further encouraged because my neighbor owns one, and although it demands a good investment, I am pleased with its addition to my home.

Overall, I'm satisfied with my decision to get a Safe Step Walk-In Tub and am happy to share my experiences as a review.

As far as the contractor, I've talked to Donald all the time. I couldn't ask for a nicer man to come back and finish something that wasn't complete like the toilet that came with it. That was leaking because they didn't install it properly. Also, one of the jets wasn't fixed right. They kept saying they were coming on this date, and something always came up. I'd call them and they'd say they were too busy putting in another tub. I got to where I quit calling them directly because he told me to call him directly with any little thing and he wouldn't respond. I have pages of texts that were sent to each other.

They installed the tub within five hours and they were gone. It's just getting them to come back if anything's wrong is the problem. When they'd sent a guy back, they have the wrong parts. So, one day I told him, ""Well, you know what? I'm gonna sit here with your tools,"" while he went to Home Depot. I held his tools hostage. I had asked the warranty for an extra bore for my waiting and they acted like that was the biggest thing. I figured for everything I went through, they could at least have done that.

The tub did not keep me from using Safe Step's product again. I had them put in my shower. I love it and I'm very happy with it. I was also very happy with the fellow that came out here and put it in. They did a good job. They cleaned up everything. They took the old tub out. It was spotless when they got through, so they did a wonderful job.

The shower is great. The only thing I really don't like about it is that he put me a little shower thing, and it came off. I thought it was permanent, but it wasn't. It's just stuck up there. I put it back and it stayed, but now I'm afraid to use it because it might come off again. He put another one on the end. He told me it was a regulation that they had to put it that way up high. I'm short and I can't reach it way up high. So, he put one down lower on the same level where the other shower is at. I've got my shower thing in that now, and it's holding up okay. But if it falls off, I'm gonna call him and make him come back over here.

The reason why I went with Safe Step was because we were told by the salesman that the installers work for Safe Step, and it turns out that's not true. So, he did lie to us about that, and if I would have known that, I probably wouldn't have gone with Safe Step. These were just a team of brothers that came in. And I wasn't really happy with that.

We also failed our first inspection. The city of Surprise came out and the inspector, who has been an inspector for a long time, failed them. I called them and then they came back to again do the bare minimum. So, we had to have the inspectors come back out again. And when the inspectors came back out, he just shook his head and he goes, “I have to pass them.” They came back and fixed the issues, but he goes, “This is a D minus. I can't believe they left this like this.” He called his supervisor while he was here and said, “Look, is there anything we can do? Because this is ridiculous.” So he left me all the pictures, the before and after. And then I showed him what I paid for the tub, and he said it's ridiculous. He was so disgusted.

They lost another sale, because my mom was waiting to see how mine turned out, because she's getting one. But because of my experience, she decided to go with another company because she doesn’t want to go through what I went through.

I like the tub. But for the cost, it costs as much as the car. So, if you saw the final product with the way they left everything, for what I paid, it makes me so sad. People are coming over here to see this. They're like, “I can't believe you paid what you did.”

They haven't reached out to me to see if I'm satisfied with the way the final inspection came out. I have heard nothing. I thought maybe the company would reach out. For what I paid, I was really expecting real quality from a big company.

The Safe Step tub has definitely had a positive impact on my life, especially since it was the only solution as my wife and I needed a change due to the struggles we had with our previous setup. This walk-in tub has provided ease and safety.

The installation process was handled efficiently, with two dedicated workers spending about 12 hours to complete the job.

Overall, I'm quite satisfied with my experience using the Safe Step Walk-In Tub, which I would rate as four stars.

However, the installation left much to be desired. Although a supervisor checked in regularly, the workmen left some dirt on the floor and caused a door to become off-center, which has made opening and closing it difficult. Currently, I'm uncertain if the heated seats are functioning, as I've only used the tub twice, and I'm unable to feel any heat despite pressing the button.

While the tub itself seems solid with no leaks, I do have a suggestion for improvement: They should consider labeling the various knobs and controls. It would be much easier to use the shower and adjust the hot and cold water if I knew exactly what each control was for.

Overall, I'm satisfied with the Safe Step Walk-In Tub.

I had to withhold the final payment until they attempted to fix the damage, but even then, their repairs were subpar. I ended up needing to hire someone else to properly restore my bathroom. I was astonished by their lack of professionalism and couldn't believe such a business was still operational. My frustration stemmed not only from the destruction but also from the dismissive attitude of the installers, who remarked that "this is normal."

Since having the Safe Step Walk-In Tub installed, I've been using it regularly and am pleased with how well it functions. Though I'm still learning all of its features, I'm finding the experience to be quite positive. The installation process was smooth, although there were minor issues, such as a dinged door that I'll fix later.

The installation day went smoothly. Despite a specific timing hiccup initially, two installers handled everything efficiently, completing the job in about half a day. The quality of the work was excellent.

The tub also looks quite nice, which is a feature I appreciate. My wife seems to enjoy it a lot too.

All in all, I am very satisfied with our decision to choose Safe Step.

Overall, I'm very satisfied with the service provided by Safe Step, as everything just fell into place. I feel confident in recommending Safe Step Walk-In Tubs to friends and family.

The installation was mostly smooth except for some damage to the drywall around the window. That happened just before Memorial Day. Despite contacting them soon afterward and following up multiple times, the repair hasn't been addressed over two months later, which has been frustrating.

Despite this lack of follow-up, I'm quite pleased with the tub itself. It offers numerous features, including soothing jets for the feet and hips, a seat warmer, and ambient lighting, which really enhance the bathing experience. It’s a bit intimidating at first with all the functionality it offers, but it's been quite helpful.

The drain time is excellent, but I did have a small hiccup the first time when I didn't fully close the door, allowing water to leak onto the floor. It's indeed a learning curve. Both filling and draining take just a few minutes, which is reasonable. Overall, the therapeutic benefits are wonderful, aiding in relaxation. My favorite feature would be the jets.

I would rate my experience a 4, only lowering my score due to the issues with follow-up service.

The entire sales experience was pleasant, with the salesperson being both knowledgeable and amiable. As for installation, it was a seamless process completed by an efficient team—their coordination was impressive. After the demolition, electricians and plumbers followed through, ensuring each step went smoothly before the final tub installation.

Having used the tub for about a month, I find the quality and features satisfactory. My wife also enjoys it, which adds to my contentment with the purchase. Overall, I'm satisfied with the tub.

Our favorite feature has to be the jets on the legs, which my husband and I find beneficial given our leg issues. The bathtub indeed feels like having a personal spa. The add-ons like the light show are entertaining, although we haven't dived into other features like music yet.

While the bathtub remains leak-free, which is a relief, the aromatherapy wasn't to our satisfaction — the provided citrus piece didn't last long. It’d be nice if these could endure more uses. Once, I wished there was an option to override the anti-scald feature as my husband prefers a piping hot bath, but this is minor considering it provides safety benefits.

While considering other options, I favored this Safe Step Walk-In Tub for its straightforward in-and-out access. Despite the higher price being initially intimidating, especially on a fixed income, I’ve found it a worthy investment. However, I did face a hiccup with a plumbing issue preventing the new toilet's installation, which wasn’t Safe Step’s fault but reminded me of the niche that remains for a "super plumber" service.

In retrospect, I perhaps should've got it earlier, but I’m grateful for its benefits now. Overall, the decision to pay upfront was perfect for us. We've been truly satisfied with this choice and undoubtedly, the Safe Step experience has been excellent.

When it came time for installation, the team displayed great professionalism. They diligently cleaned up after themselves, showing genuine concern for my household environment, particularly my dogs. Their awareness made the experience much smoother and accommodating. As for the walk-in tub itself, I am genuinely impressed. The quality and features surpassed my expectations, providing convenience and ease of use. Though the cost was notable, I consider the investment worth it for the comfort and safety it provides. If space allowed, I wouldn't hesitate to add another.

My wife and I are immensely grateful for the seamless experience provided, particularly notable for the minimal utility service interruption throughout the process. Your dedication and professionalism have significantly impacted our satisfaction, and we genuinely appreciate all of your efforts. We look forward to spending many relaxing hours in our walk-in tub. Thank you once again for your exceptional product. Based on our experience, we highly recommend Safestep bathroom walk-in whirlpool tubs.

I was also looking forward to the micro bubble feature, which is marketed as beneficial for skin conditions. Unfortunately, these micro bubbles fell short of expectations, appearing minimally and inconsistently filling the tub. One particular jet is positioned so high that activating it would cause water to spill over the edge, something the demonstrations failed to convey.

Initially, there was an issue with sealing the door due to its stiffness, which delayed my first use by a week until the company sent someone to fix it. While the tub does a great job maintaining its water temperature, the aromatherapy feature remains a mystery—I received beads for it but no instructions on how to properly utilize them.

The overall presentation led me to believe the product would cater perfectly to my needs, but it's not an ideal fit for everyone, particularly if bathroom space is tight. I'd recommend the Safe Step Walk-In Tub only if you have a larger bathroom to accommodate it properly.

Initially, using the product required a bit of a learning curve. However, Safe Step lived up to their promises, particularly in supporting older individuals. We mainly use it as a shower and for foot care, where a small fill-up and a massage work wonders. While we haven't utilized all of its features, our experience so far has been satisfying.

If rated, I'd give Safe Step a 4 out of 5 because we haven't explored everything it offers, but it's proven satisfactory. It's well-constructed with impressive build quality, and the customer service was excellent despite a minor delivery delay. Safe Step Walk-In Tub not only impressed us but has proven to be a solid addition to our home.

One minor point is that I wish the fill-up time were a bit shorter. However, the presence of heated seats during this waiting period makes it much more comfortable than it might otherwise be. The jets contribute to a relaxing experience, almost like a personal spa. I regard the product to be of high quality and true to its showroom representation, something rare in this day and age.

The installation day went smoothly, taking about 6 or 7 hours. Afterward, they ensured I understood how to use all tub features. The tub offers aromatherapy and Bluetooth music, and has different jets that I find particularly beneficial. The air feature is my favorite, providing soothing relief for my back pain.

Safe Step is a thorough and great company from start to finish. Their product might be pricier than some competitors, but the guarantee and features justify the cost. The combo of shower and tub I chose greatly met my expectations. I even explored their website before purchase and found it user-friendly, earning a high rating from me.

Overall, I'd highly recommend Safe Step. Their quality and service make them worth considering for anyone in the market for a walk-in tub.

Unfortunately, no one followed up to show me how to properly use it. Due to my mobility challenges, getting responses promptly is crucial, and this hasn’t happened yet. Despite that, I'm eagerly looking forward to making full use of its features.

The tub's best feature, in my experience, is the relaxation it offers. I enjoy sitting back, sipping a drink, and listening to music as I let the water envelop me, creating a truly serene environment. Both my wife and I appreciate these moments of tranquility.

Although the tub came at a significant cost, it was worth the price given our capable financial situation, which not everyone in our demographic might share. Overall, we're extremely satisfied with Safe Step, and I wouldn't hesitate to recommend it to others who might benefit from a similarly enjoyable experience.

The problems don’t end there. The door of the tub, which I hoped would ease bathing, requires considerable force to close. I can't simply trust the product that cost me $22,000. Given the prolonged decision and investment, I hold profound regret. Accessibility and comfort, for which such installations are acclaimed, remain unavailable to me.

Additional disappointments include jets that splash water onto the bathroom floor and tiles, making it uncomfortable rather than relaxing. I had envisioned enjoying ambient comforts such as lighting, but those remain trivial compared to the inability to use the tub's main features without distress.

Desiring others avoid similar woes, I am poised to contact the CEO in Nashville. The radiating acrimony stems from no customer service, non-existent customer follow-ups, and hollow assurances. Given the oppressive challenges faced, if replacing the tub were viable, I would pursue it immediately. There’s nothing about Safe Step Walk-In Tub that meets my expectations.

After spreading the word to family and friends, I can’t recommend it enough, albeit it's a little pricey. My favorite feature is the tub's versatility, allowing us the luxury of choosing between a simple shower and a therapeutic bath with jets. Its flexibility, like offering a sauna or a jet bath, makes it an asset, suiting all our bathing preferences.

My favorite feature of the tub is the foot massage, which doesn't require a full tub to operate, and the integrated Bluetooth speakers that provide excellent sound quality. I had to install a tankless water heater since my initial one couldn't keep pace, adding a couple of thousand dollars to my expenses. If you're considering Safe Step, be mindful of the potential need to upgrade your water heating system for optimal performance. Overall, while I rate the installers a stellar five for their efforts, the customer service aspect, unfortunately, falls to a two due to poor communication and slow response times.

After one issue was diagnosed and addressed, a new problem emerged—leaks into our basement. Upon reporting this on a Saturday, I received no response immediately and had to follow up on Monday. I was then informed wrongly that it would be 3 to 5 days before they could respond to my call for service. To date, I am still waiting for typical after-installation service communication or action, which has been disappointing. Having invested $22,000 in this tub that is now unusable for three weeks, I am exasperated. Although the installation was satisfactory, the inadequate customer service and lack of timely support are concerning.

The tub itself is performing wonderfully and my parents are enjoying it daily. It delivers everything it promised, with sitting down and soaking being particularly appreciated features. This tub has brought a significant impact by aiding in relaxation and relieving muscle pain, thus improving their quality of life.

However, I've faced a few hiccups in learning how to use all the features, particularly concerning water control and unexpected leaks. Initially, I believed there was a leak, which turned out to be related to the shower curtain not being properly drawn, allowing water to splash out. Since its installation, I haven't used the tub as frequently as I expected due to some health issues. Nevertheless, for those brief moments when I did get to use it, I found it comfortable, but unfortunately got sick once and had to get out quickly. Despite a few challenges here and there, including having to troubleshoot the cause of apparent leaks and figuring out the best way to position the shower curtain, I still appreciate the convenience it offers. When asked, I've recommended the tub to family and friends based on its ease of access and soothing features.

When it came to the installation day, everything went smoothly. There were two guys who came out to set it up, and although there was a minor issue, it was promptly resolved yesterday. As for the tub itself, it has significantly improved my daily routine.

One of my goals has been to gain weight and improve my overall health, and I've managed to go from 97 pounds to 107 pounds, which is encouraging. I'd say the jets are my favorite feature of the tub because they feel incredible and have been quite helpful for my muscles. Overall, my experience with Safe Step has been positive.

The sales guy was fine and on installation day, two professionals came over and completed the process in almost a full day, which was expected and went smoothly. I appreciated their professionalism and found the installation to be satisfactory.

Using the tub has undoubtedly made showering easier, and I have found all its features to be functional and acceptable. I utilize it primarily to get clean and it fulfills this purpose well. My overall experience with Safe Step lands somewhere in the middle.

Despite this, I love the smart features of the tub; they work wonderfully. The presentation process was clear. The representative mentioned something about different scents, but it wasn't fully presented.

In terms of cost, it was expensive, especially as I am not currently working. This high price made it challenging for me. However, the customer service prior to the purchase was commendable. The team was friendly, and that extra touch made the experience pleasant, such as the rubber duck they provided along with the purchase.

Overall, the tub's quality is impressive, but improvements in design to prevent water splashes are needed.

The installation crew, a three-man team, was highly efficient and completed the job within six hours, even managing to handle the more complex aspect of removing our old bathtub. I’ve had nothing but good things to say about the way they worked and their professional approach.

Our new tub is equipped with a range of features including 26 jets, with both water and air jets, as well as chromatherapy and aromatherapy options. We're extremely pleased with the pleasure and utility it has brought.

In terms of customer service and the overall experience with Safe Step, I'd definitely recommend them to friends, which reflects my high satisfaction with their product. Although only about a month in, the quality seems excellent, and the accompanying materials are informative, providing guidance on proper care and maintenance—something I found lacking in our previous garden tub. The former tub lasted 16 years, which I thought was good, but I expect much better with Safe Step.

With this experience underscoring such commitment, I genuinely feel that Safe Step might be underrated amongst consumers.

However, after using the tub, I faced several challenges. During my first bath, water unexpectedly leaked everywhere. I discovered the door needs to be securely closed, but even then, my husband encountered issues during his bath as well. The lack of contact from Safe Step about our difficulties was disappointing, and attempts to reach their customer service often resulted in unending busy signals.

Additionally, the cleaning feature doesn't activate consistently, adding to my frustration. As for the jets, they work well for the upper body but aren't effective for my legs. The controls for the feet are hard to use as well. Furthermore, the tub takes long to fill, and the water doesn't stay hot, likely due to limitations of our water heater. Draining works fine, but residual water often remains after cleaning.

The tub, indeed, does not disappoint. It's both beautiful and functional, allowing us to take showers and quick baths—albeit more hastily than we'd like due to insufficient hot water from our current heater. We need an upgrade to fully enjoy long, soothing tub sessions. Thankfully, the product itself fits perfectly in our bathroom and functions wonderfully without leaks.

Regarding the customer service from Safe Step, the process has been pleasant overall. The salesperson was fantastic and follow-ups have been proactive, really ensuring every part explained was reliable. However, the installation process could have been better. They did a good job paying attention to detail until there was some minor damage to the bathroom door frame. The workers opted to cover it up rather than ensure a perfect finish, which was somewhat disappointing. But aside from this issue, the inspector verified that everything else was up to code, which provided some peace of mind.

I would rate my experience initially a four. However, only due to yet being able to fully utilize the tub's luxuries because of our heater limitation. I’m optimistic this rating would elevate to a five once the water heater situation is resolved—Safe Step Walk-In Tub certainly fulfilled expectations overall.

The tub comes with features touted as exclusive, including a heated seat and decorative lights. Those are considerate additions, especially the heat, which I appreciate. However, I've run into issues with the foot jets, which haven't worked since the initial use, which means I'll have to call someone to address the problem. Other than that, I like simple comfort the tub provides; just being able to sit in warm water is soothing enough until everything functions as promised. Given all this, I'd have to rate my overall experience at about a 3. The tub could offer more if all features functioned from the get-go. Unfortunately, I had a blood vessel clog in my leg and I've only been able to use it one time properly since we've received it in the end of May.

As for the product itself, I absolutely love it. It truly feels like the best investment I've made despite its cost. Given my inability to access regular bathtubs or showers due to a high risk of falls, the Safe Step has been transformative. The built-in features such as air and water jets are particularly enjoyable—once the tub fills, I can simply activate them and relax. So far, all aspects of the tub function as they should, enhancing my bathing experience manifold. It's really given me peace of mind and greatly improved my quality of life, helping me return to daily showering, which was becoming impossible before. I would comfortably recommend the Safe Step walk-in tub to friends.

When installation day came around, the workers impressed me with their diligence. They were incredibly hardworking and fast, often seen running to get what was needed; it was remarkable. They also took the time to explain everything about the tub itself.

I have been enjoying the tub, although I did have an initial hiccup with a flood due to not closing the door properly. Fortunately, it’s all functioning now, which is great, except I might need a larger hot water heater to keep up with it. One minor thing I wish they’d improve is the voice that plays whenever I turn it on; it starts with something about "Welcome to the club" and just feels unnecessary.

Despite this, I love everything about the tub. I mainly chose it to help with getting in and out more easily and for dealing with aches and pains, although, honestly, it doesn't do much for my pains. Overall, I am very satisfied and would recommend Safe Step Walk-In Tubs to friends and family.

Despite the overall cost being somewhat on the higher end, I find that the quality of service and our new tub justified it. This leads me to give Safe Step a rating of 4 stars according to my experience with the installation and the tub's quality. But I'm marking back a bit primarily due to the cost aspect.

Overall, I'm pretty pleased with the decision, and I'd consider recommending Safe Step.

Regarding the installation, the team did an excellent job. They replaced my old tub and installed the Safe Step in about four hours. Everything was sealed nicely, and there were no problems with that part of the experience. The features of the Safe Step Walk-In Tub are quite impressive. Although it's a bit smaller than my previous tub, the adjustable jets and Bluetooth connectivity for playing music are delightful touches. They really enhance the bathing experience.

The tub has significantly improved my bathing safety, reducing the risk of slips and falls, as it's easy to enter and exit while allowing me to sit and use the handheld shower for rinsing. This change adds an element of safety I didn't have before. Overall, I would wholeheartedly recommend Safe Step to friends and family. It's the best thing going for getting a bathroom redone.

While the demonstration during installation was adequate given the limitations (no water in the tub), I've been finding the instructions less than helpful. There are a few knobs whose purposes I'm unclear on, and a more detailed chart or written instructions would certainly have been appreciated. As it stands, the provided material hasn't been very enlightening, and I haven't found the guidance I hoped for in the manuals.

In terms of rating, I would give the experience a 4 out of 5. Overall, I'm happy with the purchase, although there are areas that could be improved upon to enhance user understanding of the tub's features.

I was highly impressed by their commitment to going the extra mile. The craft skills and attention to detail in the finished project truly were really impressive. My new step-in tub exceeded my expectations, and I am grateful to Safe Step for bringing me the security to know that now I will be safe taking my bath. Thank you, Charles and the installation team, for a wonderful job well done. I highly recommend Safe Step.

The tub’s accessibility has indeed been a major positive; my husband finds it very accommodating, making his recovery phase smoother. However, we have faced some challenges, particularly with the service. When the tub needed repair due to non-functioning jets, the service turnaround was quite disappointing. Calling late in the week caused a delay, as the work order was misplaced over the weekend, leaving us waiting for two weeks.

Another significant issue was the lack of communication from Safe Step concerning product updates. For instance, I discovered—from a visiting technician—that the instructions for cleaning the tub had changed a year ago to suggest using vinegar rather than bleach to avoid excessive bubbles due to soft water. It would have saved a lot of hassle if this was communicated earlier.

Despite these operational hitches, if I consider the warranties and overall effectiveness of the tub, it ranks quite high. Nevertheless, for a major investment like this, akin to owning a 'car in the bathroom,' sure, it's comforting, but it’s essential for companies like Safe Step to fine-tune their communication and service responsiveness to fully support their customers.

However, the experience with Safe Step has been a mixed one. Initially, they had an enticing brochure offer at around $8,000, but the final cost escalated to almost $20,000—a significant jump without transparent upfront communication. I wanted a shower attachment; however, they were unwilling to include it as part of the deal. Additionally, there was no curtain provided to prevent water from splashing out, which I requested multiple times without success. This lack of inclusions felt like they prioritized unit sales over customer satisfaction.

Using the tub itself hasn't been ideal due to my limited movement. The controls and grab handles are not positioned conveniently close to the seat, making it difficult for me to stand without assistance. As a result, I find myself relying on my original chair in the shower, for practicality and ease of use, despite having the tub installed.

The installation had its ups and downs. While the overall process was smooth, I wasn't completely satisfied with how the wall repair was handled. The person who did the repair wasn't a drywall expert, so the quality didn't match my expectations. I would recommend that they bring along someone specialized for such tasks in future installations.

Despite that, my mom adores the product. She's definitely old school, but she's come to appreciate the numerous benefits it provides. The jets have helped improve her circulation and alleviate back and leg pain. The micro soother, which cleans out her pores, leaves her feeling revitalized after each bath.

Financially, it's a hefty investment. However, if it's for someone you truly care about, the relief and independence it brings make it profoundly worthwhile. My mother can now get in and out without needing much assistance, ushering in a new level of independence for her.

Overall, I'd rate my experience with Safe Step as a 4 out of 5, mainly due to the installation hiccup. But in terms of meeting the needs of someone I dearly love, it's been excellent.

The overall experience has been good.

The installation process was equally impressive, taking the expected amount of time and completed without any problems. One standout feature of Safe Step is its ability to significantly minimize the chances of accidents, a key factor that appealed to me.

My only qualm would be the price, as it would be helpful if it were somewhat more affordable. However, I firmly believe in the value of what I'm getting – you get what you pay for, after all.

Overall, I would rate my experience with Safe Step quite highly. While I initially estimated a score between 4 and 5 out of 5, upon reflection, I'd say it's a clear 5 because there were no complaints from my side.

While I much appreciate the ease of getting in and out of the tub, I wish the door design was slightly wider to better accommodate others in my household. Nonetheless, overall, the Safe Step Walk-In Tub meets my needs well and enhances my well-being significantly.

We were initially drawn in by the salesman's positive description, but our experience was incredibly underwhelming. Both my husband and I are tall—he's 6'1" and I'm 5'11"—and the salesman seemed to overlook this, assuring us the tub would fit comfortably. Once installed, it was evident this just wasn’t true. The water barely reached mid-chest level, making it uncomfortable, particularly when there's no room to scoot down since your knees come up against the walls.

The installation process seemed fine, but the finished product is utterly disappointing. After spending a hefty amount of $12,000, it is hard not to feel dissatisfied. This tub may work for someone around 5'4", but for taller individuals like us, it's simply unsuitable. I wouldn't recommend it to others taller in stature.

Installation took two days, primarily due to the removal of a pre-existing jacuzzi tub. Despite minor issues, the crew remained professional throughout, leaving me satisfied with the service. I find the tub comfortable, soaking in it nightly, although I haven't tried certain features like the lights. Compared to my previous tub, I wish this one had more jets on the side; it currently only features jets at the back.

The tub has significantly improved my quality of life, especially after a period of struggling with bathing due to a broken arm. Prior to the installation, I faced difficulties, as my new house only had a low tub, which wasn't accommodating following years of using a walk-in tub because of my husband's needs. Overall, I am quite pleased with the Safe Step Walk-In Tub and confident in recommending it to others.

It's been a challenge recovering from this incident, and I've yet to use the tub again since the accident. Despite the negative experience related to slipping, the tub itself seemed fine, but the slip-proof claim was misleading in my case. The main reason I chose Safe Step over other companies was their assurance of a non-slip product, which unfortunately did not hold true for me.

Initially, the piping in my house posed a challenge—it wasn’t capable of efficiently filling the tub, so I had to upgrade from substandard piping, which took an unforeseen $3300 out of my pocket for a plumber, but it ensures the tub fills properly now. The product itself has been satisfactory; I’m tall, at six-foot-two, so I opted for their largest model, which fits comfortably. It comes with various features like a rain shower and a built-in seating stool. Though, due to heating constraints in my home, I need to fill it slowly while heaps of towels keep me warm.

As for its jets, they're enjoyable and very therapeutic—my osteoporosis and past vertebrae fractures make me grateful for this luxury at home. Initially, I had no idea I could set a timer, thanks to a lack of a comprehensive walkthrough post-installation, which was a bit disappointing. A video guide would indeed have been quite handy as I’ve mostly learned by trial and error.

I would certainly recommend Safe Step. It's been transformative, and despite some setbacks, I'd firmly place it at a solid five.

My interaction with the sales rep was very positive. They were quite knowledgeable and professional, which made the process smoother. When it came to installation, the team had to take out a wall in an adjacent bedroom to fit the tub, which concerned me at first. However, they put everything back perfectly, and the area looked better than before. The whole process took about 6 hours, and I must say, the quality of the work was excellent.

The actual usage of the tub took a little getting used to, but the therapeutic quality made it all worthwhile. I particularly enjoy the jets, as they cover different parts of the body effectively. They've helped me significantly with my back problems and even following a fall that injured my hip.

As for the tub's fill-up time, it's on the lengthy side, but the drain time is pretty rapid. Although not cheap, I believe the investment in Safe Step is truly worth the money because of the benefits I've experienced, particularly at my age of 83.

Installation was straightforward and efficient – the team got it done in a single day, and the quality of workmanship was commendable. My family, who actually use the tub, have found it positively impacts their quality of life. It's a well-made product though it's on the pricier side, it does live up to its promises.

My wife's favorite part has to be the fast-acting oxygen bubble feature that cleans the skin effectively. From my perspective of observation, it also fills and drains quickly. It's a quality piece, and I have absolutely no problems with it. If you have the means, I’d recommend investing in the quality and safety it provides.

The installation itself went smoothly enough with the Safe Step team, but I ran into severe issues with my personal contractor who failed to follow through. This compounded the frustration, leaving the plumbing improperly set up and contributing to the tub's non-functionality initially. I used it only once because of the inadequate water supply, which has left me feeling let down. While I’d rate Safe Step Walk-In Tub around a 4, reflecting some satisfaction with their service, the water heater issue remains a sore point. For potential buyers, I recommend confirming the exact water requirements before committing.

I'm glad I chose Safe Step because the product is robust and reliable. I appreciate the thoughtful design, which I believe will help me maintain independence for the foreseeable future without having to rely on my kids every time I use the bathtub.

One aspect I particularly enjoy is the rejuvenating bubble feature. It feels like a treat and makes bath time more enjoyable. Plus, the heated seat and backrest add luxury and comfort to every soak.

Overall, despite feeling the price was a bit steep initially, in hindsight, I’ve come to see its value. The walk-in tub I got is a tub-and-shower combo which adds more versatility to my bathroom needs. I'm genuinely impressed and very pleased with my purchase. If ever asked, I would recommend Safe Step to friends or anyone considering a walk-in bathtub.

One thing with the tub is the direction of the shower head. It would be great if they could design it to tilt slightly outward instead of straight down directly over your head. This adjustment would make it more comfortable and similar to a regular showerhead that sprays onto you from the wall. Hopefully, they might consider adding a swivel head for added flexibility.

Overall, our experience has been very positive. My wife finds it very relaxing and easy to use. I'm really happy she's enjoying it, as it offers her the convenience and comfort for a nice bath.

The entire experience with Safe Step was absolutely professional. The team that installed the tub was incredible—they had to adjust the wall a bit for fitting, but they handled everything smoothly and efficiently. An electrician was sent first to ensure everything was properly set up. The gentleman who guided us through the process was patient and thorough, making sure we understood everything about the installation. Safe Step exceeded our expectations every step of the way. Their professionalism and attention to detail made the entire experience a pleasure.

The interaction with the Safe Step sales representative was remarkably positive. They were both friendly and knowledgeable about the product, which reassured me during the presentation and helped me make my decision. We opted for the combo tub that includes a shower, and the installation process was quite seamless. The team spent most of the day at our house, removing the old tub in the morning and installing the new one in the afternoon.

While I only used the tub for about a month before leaving for Arizona, I'm eagerly anticipating returning to enjoy it once more at our home in South Dakota. Although I'm delighted with the product and would recommend it to others, I must note that the price is relatively high. While we could afford it, others might find it surprising how expensive it is. Nonetheless, for someone like me who needs such a facility in my later years, it's a worthy investment.

What I enjoy most about my walk-in tub is its convenience and the added relaxation it provides compared to a regular shower. It's incredibly easy to use and enhances my overall bathing experience.

Overall, my experience with Safe Step Walk-In Tub has been top-notch.

We use the tub with full assurance that it meets our needs. It makes bath time considerably safer as I can sit without the fear of falling, and safety is our top concern. My overall satisfaction with Safe Step is indeed very high.

The safety of the walk-in tubs is unmatched, which was crucial for my elderly parents. While the handle is somewhat stiff—especially challenging for weak individuals to push forward since it compresses the gasket—it's manageable. If necessary, I've planned an improvement on the handle for future ease. Overall, I would wholeheartedly recommend Safe Step, as I've already done so to my dad's friends. I'm quite satisfied with the product and am looking forward to coordinating another potential purchase with Ruben.

I've been enjoying some standout features in the Safe Step, particularly the jets on the back, which provide much-needed relief for my back issues. The ease of entry and exit is a significant advantage compared to my old jacuzzi tub, making the experience much more comfortable and safe for someone like me. Additionally, I appreciate the speed at which the tub fills and drains. It doesn’t take too much time to fill, and the emptying process is surprisingly quick. It's very user-friendly. I wholeheartedly recommend the Safe Step walk-in tub to others, as I find it a valuable addition to my home. If you're considering it, it's worthwhile for both safety and comfort.

During our sales visit, the representative was very thorough, providing a detailed explanation of the product's features and functions. However, the installation process left something to be desired. While the team managed to fit the tub by adjusting the door frame, I was not entirely satisfied with how the frame was put back together.

The quality of the tub itself has been questionable. We've faced multiple issues, particularly with the drain, which required servicing three times. The fourth repair attempt was just made, and I'm hoping it resolves the issue. Although my wife enjoys using the tub, the recurrent drain problems often limit it to just a pricey shower—a great frustration considering its high cost.

Reflecting on the overall experience and costs incurred, it's disappointing. If I had to rate my satisfaction, unfortunately, it would be a one out of five. I wouldn’t make the same purchase decision again.

The customer service and installation process were fabulous. From the initial salesman to the electrician and installers, everyone involved ensured everything went smoothly, just as promised.

Overall, my experiences with Safe Step Walk-In Tubs have been excellent, and I feel confident recommending them to others in similar situations.

The sales rep's visit was satisfactory, providing the necessary information about the product. As for the installation, although it required some effort and adjustments, the team completed the job with precision, leaving behind a neat setup. The work spanned over two days with two individuals handling the installation, and I found their craftsmanship commendable.

I would certainly recommend the tub for its relaxing bubble bath experience.

The installation process went smoothly, and they were in and out in just one day. I thought the quality of work was excellent. If I had to rate the experience, I'd give it a perfect score. My wife primarily uses the tub, and she enjoys the heated seat feature. Since we're not that old yet, the new tub hasn't significantly impacted her life so far.

Despite these installation issues, I do enjoy my walk-in tub. It's hard to pick a favorite feature because I appreciate it all, especially the ability to sit down and use the wand for showering. This convenience has been life-changing, as I no longer have to climb stairs to shower, which is a relief given my COPD. The tub lets me clean myself more thoroughly without fearing a fall.

However, there was a significant oversight regarding our hot water tank needs. The salesman didn't inform us that our 60-gallon hot water tank wasn't sufficient to fill the tub completely. We learned, quite inconveniently, that we'd likely need an additional pump or another hot water tank to enjoy a full, warm bath.

In terms of recommendation, I'd definitely suggest Safe Step to others, even though the installers left much to be desired. There's a disconnect between the sales promises and the actual installation. I'd rate Safe Step 5 with the caveat that while the product is great, you need to know upfront about the additional requirements like the hot water system.

The installation crew arrived at around 10 AM and finished by 5:40 PM, which impressed us with their punctuality and professionalism. Having worked in the telephone industry for over 40 years, I've encountered many service professionals, and these installers were some of the best in terms of efficiency and courtesy.

While I don't use the tub often, my wife loves it. I do find it a bit small for my comfort, making it difficult to turn around. Plus, I'm used to sitting on the side of the tub to put on socks and shoes, which isn't possible with this setup. It functions well as a shower, but I don't need many of the extra features.

In terms of price, I feel it's a bit high for what you get, especially if you're used to a standard shower. We haven't had others, like our grandkids, try it yet, but that's not a priority for us.

Overall, I'd rate Safe Step a 4. The installation and presentation were top-notch but the price was a bit steep, so I would give it a 2 on that front. We heard about Safe Step from a friend of my wife and now, my wife has already recommended Safe Step to friends.

On the day of installation, everything went very smoothly. The workers were friendly and did a very good job. Overall, the quality of the work done was excellent. I'm very satisfied with my experience and would rate Safe Step at a 5 out of 5.

Despite these minor setbacks, I find the unit to be of great design and utility. Regarding the cost, Safe Step offers competitive pricing. Overall, it's a great product.

The quality of work during installation seemed good as well. Overall, I am satisfied with the product, particularly enjoying the convenience of sitting down while showering. It's been easier to get into compared to a regular tub, which is a benefit I appreciate.

The presentation they gave me was excellent and I would certainly recommend Safe Step to others. My favorite feature is the combo of a stand-up and a sit-down shower; it's like the deluxe version of a tub. If it had a steering wheel, I'd probably be driving it!

While the overall experience with Safe Step was great and I would rate it 5 stars, I do feel that the price is a bit steep, which I'd rate 2 stars. However, the customer service and quality receive full marks from me.

Now that it's installed, I appreciate the tub's various features, such as the air pressure setting for my legs, which I find incredibly enjoyable. Although I wish the tub was slightly larger, it fits perfectly into the available space, which is nobody's fault. The overall quality of the tub seems very good, with only a couple of minor issues. I never needed a technician to come back out, as I managed to fix minor problems with some additional parts they sent me.

I've received excellent service from Safe Step, and I'm very satisfied with my purchase. I highly recommend their walk-in tubs.

Scheduling the installation was easy, even though I had to postpone it once. When they arrived, the team was efficient, cleaning up after themselves, and the installation took roughly three hours. I was impressed with the quality of work.

I encountered a problem initially: a small leak appeared during the first monthly cleaning. I contacted the service team, and although it took a bit of time due to their location, the serviceman who arrived was knowledgeable and resolved the issue promptly. Another issue was the difficulty in closing the door, which didn't improve over time, but the serviceman also managed to fix this.

Functionality-wise, I am mostly satisfied. Although there's a black stain inside the tub that is barely visible, it hasn't been much of an issue as it can't be blamed on harsh cleaning products. I feel a little concerned about needing more hot water, which might be cost-prohibitive.

I enjoy several features of the tub, such as the heated seat, the in-tub music system, and the bubble jets that feel great on the skin. The shower setup with both a hand-held and overhead shower is also excellent.

Overall, I rate my experience with Safe Step as excellent. I feel much more secure now, which addresses my main concern about balance and falling. This tub has significantly improved my bathing routine.

During the sales visit, the representative was courteous and professional, answered all my questions, and I don't have complaints in that regard. The installation was also fine, even a bit enjoyable as I got to meet the installer's family. However, there was a small issue where the installer accidentally left with my remote control. It was resolved quickly when I informed him, and I received a replacement promptly.

Overall, the company's personnel have been kind and helpful, but the main problem remains unresolved. I need repetition to remember things due to my age, and not being able to use the tub doesn't help. As for my rating experience, while the personnel were commendable, the issue with the product itself leaves me with a mixed feeling. I rate my experience a 3 for now, though I would gladly raise it if the problem gets fixed.

The product is nearly perfect but could benefit from a heater coil to keep the water warm as it's pumped through the jets. The walk-in tub has positively impacted our lives. My 93-year-old mother, who uses a walker, no longer has to navigate five steps or step over a high bathtub edge to bathe. This safety feature has been invaluable. Overall, I appreciate the features, though I hope they improve the water heating aspect.

We first learned about Safe Step through a newspaper leaflet back in Idaho, but we waited until we moved to Wisconsin to make the purchase. Both our interactions with the representative and the installation team were positive; they were professional and helpful. My husband loves the jets and the ability to be fully submerged up to his chest. However, there was a slight issue with the water control, which seems like it could be improved with better-fitting components.

Additionally, the bathtub drains back into my sinks with nasty black water, which is quite unpleasant. The 40-gallon water heater can't handle the demand since the water turns cold before the tub is full. To add to the frustration, I even had to insist on sheetrock behind the walls, yet I'm unsure if proper insulation was placed.

My father suffered a fall in February and has been in and out of the hospital and rehab, which has consumed my time and focus, leaving little room to address these issues with the company. However, it is extremely frustrating to have invested so much in a product that hasn't delivered on its promises. I haven't had the time or energy to communicate these issues to Safe Step directly. Overall, I'm left feeling very unsatisfied with Safe Step's Walk-In Tub, and this experience has been regretful.

My favorite feature of the tub is the microbubbles and since we got the tub, I no longer worry about slipping when getting in and out, which has improved my daily routine significantly. However, the tub is too short for complete body submersion. No matter how hard I try, half my body remains out of the water, which is a bit disappointing.

Additionally, some features, like the sound and Bluetooth, seem completely unnecessary and feel like they were extras I was charged for without any real benefit to me.

Overall, I would rate my experience with Safe Step a 4 out of 5, including the customer service and the product itself. The pricing, however, I'd rate a 3 due to features that don't add value for me. There’s definitely room for improvement, particularly in making a larger tub available.

The installation process was smooth and finished in the time they promised. They only had to remove the bathroom door from its hinge, which was not intrusive at all. The finished product looked great, and I've been pleased with its appearance and quality.

One feature I appreciate is the microbubble system, although we've yet to try the aromatherapy due to delays in receiving the aromas from Amazon. It's supposed to be similar to a moisturizer, which I find beneficial.

While the product cost more than I initially expected, the all-inclusive installation and lifetime warranty made it worthwhile. However, we’ll need a better water heater for my wife, who prefers hotter water, and the water pressure could be improved as it takes about 18 minutes to fill, which was longer than anticipated.

Overall, I would rate Safe Step a 5 out of 5 for their service and quality. The sales representative also deserves a 5 for providing a great customer experience. If you're considering a walk-in tub, I recommend Safe Step for their thorough service and robust warranty.

During the installation, two technicians came and completed it in one day. We were starting a master bathroom remodeling project and showed them what we planned. The installers did their job well, but there was an issue with the window ledge. They left a gap of about two inches between the ledge and the bathtub, which they didn't resolve despite my suggestion to extend the PVC sheet all the way into the ledge to prevent condensation.

So far, I'd rate my experience with Safe Step as a three out of five. This is mainly because the installation didn't meet my expectations, especially with the unresolved gap, despite the considerable amount spent on the walk-in tub. If I were to advise someone considering Safe Step, I'd say go for it but be cautious during the installation.

On installation day, the team efficiently removed my old jetted tub. Being from a construction background, I appreciated their excellent work, completing the installation in just one day. Throughout the process, they kept me informed, especially when decisions required my attention.

Using the tub has been transformative. I suffer from dark brown dead skin due to lack of circulation, particularly on my right foot. While I'm unsure if the hydrotherapy or the micro bubble is more effective in removing the dead skin, I definitely notice improved circulation. I use the tub's features, particularly enjoying the switch from leg to back hydrotherapy and the handheld shower. Previously, bathing was a risk due to balance issues, but now I can comfortably use the handheld shower while seated, reducing the risk of falls.

I've even recommended the tub to my boss. My favorite feature is the handheld shower because it allows me to sit and shower efficiently, unlike before. I would rate Safe Step a 4.5, as I've already started recommending it to others. The tub has made my life significantly easier, with its low entrance and supportive grab bars, which aid my mobility.

I've been really happy with the service. I told friends and family that the customer service was great, and I received a good military discount. Since installation, I've noticed that I've been more relaxed and my sleep has improved. I use the tub's jet feature once a week, and I feel it's helped with the weakness I sometimes experience in my legs. Despite paying a premium price that my daughter found a bit high compared to what she saw online, I feel it was worth it. I've even recommended Safe Step to my brother, hoping he gets to try it himself sometime soon.

My mom loves the walk-in tub. It's been years since she could take a bath due to her mobility issues, and now it's a therapeutic experience for her. We opted for features like the jets but skipped others like lights and speakers. She's delighted with her decision. Overall, I'm super satisfied with Safe Step. They made the process comfortable and seamless for my mom, and she feels secure with their product. They explained usage thoroughly, and it was a good investment for her wellbeing.

The sales representative was thorough in explaining the benefits of the tub and what the company could provide us. The installation process was efficient and completed in just one day. The installers arrived in the morning and worked promptly to remove the old tub and replace it with the new one, ensuring the installation looked professional and seamless.

In terms of functionality, the tub works well and fulfills its purpose. My wife finds it incredibly relaxing, and it helps soothe her muscles, allowing her to feel better. Although it takes about 15 minutes for the tub to fill up, it drains quickly, within 5 minutes. The features, such as the continuous water heating and air jets, are particularly beneficial for her.

Overall, we are very satisfied with the Safe Step walk-in tub. It has significantly helped my wife manage her muscular issues, and I would rate this experience a 5 out of 5.