Safe Step Walk-in Tubs

The salesman was really professional. He gave us information that we needed without being pushy. The installers were great. They came in, did their work and left without leaving any sign that they were there except for the tub. So, it was fantastic.

The company was absolutely brilliant. The people that came and installed did a good job. It was dirty before they came. They were fabulous to work with. My wife loves the tub. But it could be better if there was a little bit more space in the tub to open the door because my wife needs to kind of scrunch up in order to get the door opened around her knees.

Safe Step's sales rep was very good and everything is fine with the tub.

When I called, whoever answered the phone was enthusiastic. The salesman that came by the house seemed knowledgeable. He was a pretty good salesman. Then the service people did what he said they would do. The tub works.

Safe Step's salesperson came out and did an excellent job of selling me on the walk-in tub. But there are a couple of things that I haven't heard from anybody since they installed. Other than that, the installers were very proficient and they did an excellent job. Everybody’s been extremely professional. I paid $19,500 for my Safe Step and it's a big investment. At the time I got it, I was debating whether to upgrade my truck or get something for my back. I'm glad that I got the Safe Step and I like the jets on it that are on my lower back.

The salesperson told me so many different lies, it wasn’t even funny. He told me that my water heater would be just fine, but it's not. When I complained that I couldn’t fill up the tub to utilize the jets because I couldn’t get enough water, he said, “Well, how big is it?” I told him and he said, “Well, that should be fine. Maybe you need to have a plumber come out and look at the elements.” I said, “I’ve only lived in this house three months, it’s a new-build.” The person that came out that did the repairs said, “He lied to you. There is no way a 45-gallon water heater is enough to fill the tub up with hot water.” So here I am with this tub that I can’t use the jets unless I buy a bigger hot water heater.

Safe Step did a good job. The sales rep explained things well. The installer came in bad weather but the installation took him only six hours. So he did a good job. But I wish I would have had an extra grab bar installed. The guy asked me at the time if I needed another one and I wish I would have told him, yes, but I didn't. So, other than that, the tub seems to be working fine. It's so easy to take a bath or a shower. I don't have to move a bunch of stuff around and it's much more convenient.

The gal that came was better prepared than anybody else we’d spoken with. The tub is what it’s said to be. It’s safer to get in and out. It's comfortable and it looks nice. They did a good job of installing it. But there is one area where the caulking didn't stick to the wall, and water can leak down. It needs to be fixed.

I love the tub. I really like the microjets that put air into the water. The tub rejuvenates my skin and gets rid of the dryness on my legs and my arms. I've really been pleased with that. Safe Step did exactly what they said they will go on to do. The tub has worked out really well. My only problem is the length of time it takes for the water to drain out. I talked to the technician when he was here and then I've also talked with Safe Step again. The rep let me know that it was normal.

The salesman sold Safe Step with a good pitch, but I'm not real happy with it. The tub has leaked ever since I've had it. I've had them out and I've called and called, and I called three weeks ago. I told the girl, “Hey, look. You told me to pop the button out and I went by the instructions. Well, the top of it broke off.” She said, “Well, we're gonna have to come out and service it, and it's gonna be $179.” One reason I bought it was that there was a lifetime warranty on the tub. But now they want $179 to go out and service it. I don't understand. The tub cost 18,000 and I've only taken a bath in it about 10 times in the past eight months. It shouldn't be leaking. I should be having better results than what I'm getting.

The salesperson was very good. But I was not happy with the installation team. The tub was fine but they did not put it in like I wanted it. They did a poor job of installing the drain on the tub. It wasn't draining downhill and then they took a two by four and nailed it into one of my joists and pushed it up and then another one to hold it down. But the tub has good quality. I like the water jets all the time.

The rep was a really nice guy. The fella who was in charge of the installation was really informative and knowledgeable. He got everything explained. But his hired help left a little bit to be desired. One was on the lazy side. Also, my wife is a bit disappointed as the tub is a bit small to her. Additionally, the salesman said our water heater would handle it but we've got to upgrade our water heater. The heater handles the tub in the summertime but in the winter, it doesn't when all the water is dead cold. All in all, it was a pretty good deal. It has hydrotherapy, the air and the water jets. We're happy with it.

The installers got the installation done in a day and they did a very good job. We really like the microbubbles and the lights because the lights leave a good timing for the tub. But one of the little metal handles broke off. So we have to call them and get a replacement. Overall, we are very satisfied with the Safe Step tub.

The Safe Step tech was very pleasant. The installers knew what they were doing, cleaned up everything and everything seems to be working the way it should. I had a couple of issues and a gentleman came and fixed them. I'm loving the tub. It seems to help quite a bit.

The guy that we dealt with was a salesperson so he made everything sound great. But everything was positive with him. I like the jets and the whirlpool of the tub. The jets on the muscles of the legs are my favorite thing. We have the quality of water heater that the guy recommended. But by the time we fill the tub up, the water is barely warm. So we've not used the tub that often because of that. In order to get the best results, we're going to have to buy a bigger water heater. Even though ours is what the company recommends.

Safe Step's rep explained everything really well and showed everything we wanted to see. So, it was a good experience. The installation team was okay. We still haven't got the issue that we had called for fixed. The outlet that they installed in the tub for the outlet is just lying in there. The worker that installed it never showed up to fix it, and I've never gotten back to them to follow up on it.

I liked the people that installed my Safe Step. They were very nice and the lady that sold it to me was excellent. But the 40 gallons of water is quite expensive here and the one panel in the front fell off. Plus, one of the covers for the hinge fell off and I'm not sure how to put them back on the panel. It doesn't look like it should and it's not quite in there right. But it doesn't take away from the appearance. Other than that, I love my walk-in tub and I like the shower. I tell everybody I know about the tub I got from Safe Step and if anybody wants to buy one, I'd tell them that that's where they should go.

I was pleased with the Safe Step rep. Also, the crew was fine. But considering the fact that the representatives are not local, I know whatever issue I have it would take time for them to get here. I wanted the jets and it's cool. I've been getting in hot water most days for so many years. I now have some conditions that make that difficult, and I'm able to get in hot water again. The problem is pushing the button. Sometimes it drains, and at a certain point, it stops. I had to open it several times because my drain is slow. And at a certain point, it stops draining with the push button and I have to push it over manually. For the amount of money I spent, I should have zero issues.

The staff at Safe Step was great but we had issues with the installation. The tub had to be taken out and reinstalled because of the caulking issues with it. Everybody was nice, jumped on the problem, and took care of it. But we were disappointed that we had to go through all that just to get something that cost that much money. And it is still having a little bit of caulk issue, which really unnerves me.

The sales guy was awesome. He was very articulate with the product and didn't sell me on it. He was very nice about it and explained everything to me. I love the way he went about being a salesperson. The installer was quiet and did an excellent job. He did a good clean up behind himself when he did the installation. I like everything about the tub and I can hear my music too when I’m in it. When I first tried to use it, it wouldn't come on and the features on there weren’t working. I was in the tub and I had my phone with me, and I told my daughter to check and see if the green light that was supposed to be on for the electrical was on. And that was what it was. Then, we tried to use the shower and it would just shoot up and water would come out. So, I called Safe Step about that. The guy came right out. He said he knew what the problem was and fixed it right away.

The salesperson was a friendly guy and he explained everything to us. The installers were very nice and clean, and everything's working fine with Safe Step. We enjoy the tub though we didn't get all the bells and whistles. We just want to get in and out the tub. Since we’ve had it installed, it’s easy to take a bath and shower.

The sales rep was good and I liked him. My mother enjoys the tub but there are a couple of things that could have been done differently. The caulking doesn't seal well and I'm gonna have problems on my wall behind this. It should have been a one piece that comes up the wall and it's not. It looked good when it was done. But as soon as the water and a body is in there and there's weight, it separates.

The lady came out to speak to us and explained everything, which was the reason why we decided on Safe Step. The installers showed up at the time they were supposed to. They came in and looked at the area. I was ready to drape off the bedroom but they said I didn’t need to do that. They said they could drape my bed if I would like, and I said they could. They draped the bed very nicely with plastic although it wasn’t necessary. They got to work and it had it done in half a day. They took out our tub and shower unit. It was very professional, quiet and they cleaned up after themselves. It was a good experience.

We love Safe Step. My husband can take a bath every day, which he couldn't before at all. And I couldn't get out of those regular ones anymore, either. So it's wonderful. The handle fell off right away and they had a service person within the next day. He put it back on and he also saw something else that maybe the installers didn't put in right, so he did that. He said he would be calling me in a bit. I like the lifetime guarantee, I hope every time something goes wrong, I could call them, because I'm old. I don’t know what to do with it if something goes wrong. You can buy the walk-in tub at Lowe's but you don't have the electricians and the installation people, and they don't put them in.

I saw the tub a very long time before purchasing it because of the price. But at the time, I had a bad knee and I couldn't climb in and over the tub that I had. So, I decided this was the product that I needed to get in and out. But I'm sorry that I made the investment. I’m not happy with the tub. There are several reasons why I'm not. I'm not comfortable with it and there are things that are not working correctly. The water that goes into the tub, by the time it gets up to the level where you can turn the jet on, it’s not as hot as I would like it to be because there's some kind of a control in the tub that only allows the water to be 104 degrees. So, the man's coming over today to check that to see if it is 104. Because I don't think it reaches 104. I want it to be hotter and there's nothing I can do on my end. It's very upsetting to me. Because when I get in my tub, normally, I can make the water hotter or colder just by turning the knob. I can’t do that with this.

I got three different companies that I set up appointments with. At the end of listening to their sales pitch, I liked the combination of qualities that Safe Step had the best. The installer came and it was done. The tub was clean. My only complaint is in the tile on the wall where the old grab bar was, they left the screws in the wall, which is a little unsightly.

Safe Step's customer service was wonderful. They were patient with us and friendly as well. A week ago, the tub was leaking around the big shower. But the man came out the day after I called and he fixed everything, and it's working fine. I'm a diabetic with neuropathy and I would have to go across town to do and pay for the exercises I do in the tub. Before, my legs were just healing on the outside, not the inside. Now it’s doing both.

The sales rep was fine. Our interaction was very good, and when the Safe Step team came out, they installed the tub in one day. I like the tub because it's easy to get in and out.

The rep was great and very professional. She came in and we talked, and she was very courteous and offered me up everything that I needed. The installers were very good. They explained what they were gonna do and they got to it. I was overweight at the time I bought the tub and had it put in. Now, I've lost a bunch of weight and I don't need it. But I use it. It’s easier for me to get in and out of and take a bath. It was a fantastic and enjoyable experience with Safe Step. I'm very happy with it. I have been talking it up to people and telling them what it does and how good it was putting it in.

My Safe Step tub is a little too short for me but I like it. I got it for my wife because she gets cramps in her legs. The quality is great. The carpenters that put it in were experts. My house is worth about $2 million, so I was kind of concerned about them installing and cutting all that out to put that in and that they might not do a good job, but they did a beautiful job. Everything was good.