Safe Step Walk-In Tub Reviews
- 4,676,892 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
About Safe Step Walk-In Tub
Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a limited lifetime warranty on the tub frame, specific parts and labor. Homeowners can receive a quote outlining the product and installation costs after an in-home consultation. Safe Step also serves Canada.
- Hybrid walk-in tub/shower option
- Financing available
- Limited lifetime warranty
- Discounts available
- Only 10 possible hydro jets
- No pricing online
Safe Step Walk-In Tub Reviews
Filter by Rating
- (2,135)
- (437)
- (206)
- (98)
- (195)
Popular Mentions
- 4,676,892 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,676,892 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 15, 2023
Everything looks good except I keep seeing the panels are loose. Also, I can hardly get the door to lock. Other than that, I've taken two baths in the Safe Step and I like the colored lights in it. I like to watch the bubbles too. I got a white tub and it looks good with my wall.
Reviewed Nov. 14, 2023
On September 26th, they came out to install the tub, which was about a month after I signed a contract to agree to pay for the tub once it was installed. They got in here about 8:00 in the morning, which is about the time they were supposed to arrive. I told them I had a doctor's appointment that I had to go to. I left and told them my sister would be there to sign off on anything they needed signed off on. They said they would go through the tub system and show her how it works and she could show me when I got back.
I got back from the doctor and my sister told me that the tub does not work yet, that there was a problem with it, and somebody was supposed to be coming out the following Wednesday to fix it. I waited another week. A guy came out and replaced the control panel but it still didn't work. He said, "I don't have the right parts. I'm gonna have to call my shop and they're gonna have to order the parts because the shop doesn't have them either." He came in the following week on a Saturday and said that he was gonna replace the circuit board and he got a new control panel to go with it as well.
He put those and a new motor in, but the motor didn't work. He was thinking that the control board and the circuit board were both okay and that it was the motor that was seized up. He had to go back again. We were working on three weeks after the installation. He came back out again with a new motor. This motor is not seized up. He proved it to me by plugging it into the wall before it went into the bathroom to fix the bathroom tub. He installed the new motor but I still don't have a tub that runs properly. I can fill it up with water, I can turn on air jets, but there are no water jets. There are no micros. The micros were supposed to help with my skin condition and that's three-fourths of the selling feature that got me to buy that tub.
I got the shower install package with it but I'm highly disappointed in the shower because there's no adjustment for the strength of the shower. I have a showerhead that has seven different settings on it so that I can get a massage out of my showerhead or I could just have it like a rainfall shower. The rainfall shower does not get through your hair if you've got hair spray in your hair. It just puts a layer of wetness outside your hair. It's hard to get your hair clean using the shower. They have a handheld showerhead that goes along with the rainfall shower up there. It doesn't have any adjustments on it either. Also, this thing is so tiny. I wear a size nine and it's hard to turn around in the shower. There's no room on the floor for you to stand up and move around on the floor of the tub. It's made for sitting, that's for sure.
There are a bunch of features about the tub that I don't like that they didn't even consider telling me about. It takes an awful lot of water to fill that tub up, 40 gallons. If you don't have a 50-gallon or an insta-hot on your water coming in, you run out of water way before that tub's ever full. You can't get out of the tub because the door is latched shut. If you try and open the door, you're gonna get water everywhere. You can't get out of the tub and go boil some hot water, put it in there with the water then get back in the tub because you have to crawl over the doors which are four feet high.
They don't tell you about the problem with the hot water. Before you can relax and enjoy the tub, you'd be in there for a good hour and a half. I have a 40-gallon water heater, but I have to wait three times for it to get the water to get hot again and my sister brought me six pots of boiling water to add to my hot water so that I could have a hot bath. That's crazy. I was disappointed with that feature. I plan on having an insta-hot put back in my bathroom so that I won't have that problem because that will give me unlimited hot water. But I'm so frustrated with them right now because I still don't have a tub that works.
I'm not happy about the tub at all. The materials it's made out of are a little flimsy. They have these magnets that hold the covers on the places that the repair guy gets in and out of to try and replace stuff and work on the thing. They have magnets to hold that piece of fiberglass onto the tub itself so that it doesn't just fall out. You can see the light right through them. They don't fit very well even with the magnets.
I had their financing company call me because I had it financed and they want payment. I said, "I'm not making a payment until this thing works." I'm ready to call Safe Step and tell them come get their tub because it hasn't worked since they put it in. But it's gonna cost me to have them come and get it. If they can't fix it, they should tell me, come get the thing and pay for me to be able to put my shower back in.
I've been calling Safe Step for at least two weeks now but they have not returned my calls. The subcontractors at least are good about calling me back, telling me what was going on, and keeping me up to date. But as for Safe Step, all they care about is getting a sale. I also had told them I wanted to save my shower doors. They said okay but I can't find the shower doors anywhere. I don't believe they left them here. I told Safe Step I was gonna call the ConsumerAffairs Bureau and report them for their lack of communication as far as trying to take care of a customer after the fact but that didn't get them to respond to me.
Reviewed Nov. 14, 2023
My experience with Safe Step has been terrible and I would not recommend them. They sent a contractor that I looked up on the State Contractors Board and they had 1s. It's Burrows Construction company in Henderson and I sent them a bad review. When the installer came here, he even told my husband, "Don't come in here. This is a construction site." I'm an OSHA supervisor. It was not a construction site. There are no hard hats. It's a bathtub. My husband needed to go through the bathroom to get to his meds and the installer had no business stating that to him.
Safe Step was perfect 16 years ago. But now, I'm still waiting. This has been going on since August. They did not complete the installation. They still haven't replaced it or fixed it. When I called them, I told them I wanted this tub out and the proper one put in. I called the salesman because Colleen said, "I don't know what they're gonna do. You're just stuck with it." No, I am not stuck with a tiny tub that I can't fit in. I'm 5'4" and 180 pounds. It ain't fitting that little thing. Colleen was supposed to call me this weekend because it's supposed to be in next week.
Safe Step wanted to do a final inspection. I said, "You are not sending the Clark County out here to do a final inspection because it's not done." They said, "We made it the same one as you had before." No, they didn't. They didn't have records that went back that far, in my opinion. This is a 52-inch tub, but I couldn't even sit in it to take a bath. It is only 23 inches wide inside. You can't fit your arms in there. The butt goes in there, but you have to stand up against the wall and sit on the tub to get the door to close. I have a replaced shoulder. I can't do that.
The salesman came back out here, and said, "I can't believe this. We've never had problems with these people. This is why it's not draining. This is why it's not filling." He also said, "It's gonna cost $6,500 to fix this." I said, "Why do we have to pay for the reinstall? That's not appropriate." I told them supposedly, they have used this company before. But whatever they did, they didn't do it right. A friend of mine is a construction guy. He came over and found 10 things that were wrong.
Reviewed Nov. 14, 2023
The installation team cut the wall open and left a big scar there. They didn't clean it up. We have to hire somebody to patch it up. But we like everything about the tub. The only thing we can't figure out how to use is the aroma feature.
Reviewed Nov. 14, 2023
Everything was very good with the reps at Safe Step. They showed they had experience. One of them had the tub in their home. They showed us pictures and offered us different materials and surroundings on the walls. But there was one thing that my wife was disappointed with. The installation team didn't check everything thoroughly before they started installing. There were two issues. The electric drain didn't work so it was missing some parts there. There was also a broken spring part which they didn't have. They had to end up ordering a special part for it.
After they wired the tub, all of a sudden, there was an electric outage in our living room. The outlets and the light fixture on the ceiling weren't working. We let them know, and they had to come back but they said it wasn't the tub. We would have to get in touch with another electrical company. Fortunately, there are many. Unfortunately, there were a lot who didn't call me back. I would call a bunch of places and leave messages but we were still in an outage.
I was suspecting that the electrical outage was caused by the installation team. They did something, but they kept saying they didn't. It was too much of a coincidence for it to happen at the same time. I've been living here since May 2011 and we've never had an outage in the living room specifically until that day when they were here installing the tub. It finally worked after they came back again to fix it and ordered the parts to install. That aside, the experience is good. It's a nice tub. It's cool that it fills up with the water. It's got the water jets. My wife uses the handheld the handheld showerhead. She's able to move that around.
Reviewed Nov. 14, 2023
The Safe Step rep came out and showed us what the tub would look like and the benefits of it. It's not cheap, but we knew that when we were going into it. The installation team was good but they left a mess downstairs where they had to drill through the floor to a pipe. The tub is a little small for me because I'm a big fellow. Most of the time, I use the shower. But if it was a little bit bigger where you stand to take a shower, it would be a whole lot better. Other than that, it's a nice tub. When we had to call a repairman out for a leak, he came right out, was courteous and did his job well. I would recommend the Safe Step tub to anybody if they were interested.
Reviewed Nov. 14, 2023
I like that I can sit down if I need to. But the walk-in part is too narrow. It's hard to open and shut the door. I'm not that tall, but it bangs my knees. I wish that the tub section be larger.
Reviewed Nov. 14, 2023
The installation team didn't take the trash off, didn't put spreads on the floor to keep the floor clean, and didn't clean up behind themselves. Plus, the tub leaked when they got it in. But we got it fixed. I like the ease of getting in the SafeStep tub. I also like the water jets.
Reviewed Nov. 14, 2023
The installation team was very nice. However, I got a wood floor and they got three big scratches on my floor. I'm also having a little problem now. They said it cleans the jets out after you take a bath but I haven't been able to hear that. Other than those, it was a good experience.
Reviewed Nov. 14, 2023
The rep was a nice fellow and we like him. However, it's been a nightmare with Safe Step. I wouldn't recommend it to somebody else. At first, we liked it, but it leaked downstairs. It made a long line in the ceiling of where the water went. They came back and fixed the leak. But they didn't fix the ceiling downstairs. It's been three weeks now. I called back and they said, “Get your home insurance company to get it fixed and send us the bill.” My wife was so upset about it wishing we had never got the tub in the first place. I want something to be done soon or I'm gonna go to the legal side of this thing. There's a time limit that we're putting on to get somebody to come over here. We need somebody to come back, sand it down and put some new paint on it. I don't think that's asking too much.
Reviewed Nov. 14, 2023
We like Safe Step a lot. They were wanting to make sure that we knew everything about the tub. They got the installation done pretty fast and were very neat about it. The tub looks nice. It's smooth surface so it's easier to clean. We like the jets on the back and on the feet. I wish I had known about the tub earlier.
Reviewed Nov. 14, 2023
I like the presentation when Safe Step came out and what they had to offer. The rep was very informative and answered all my questions clearly and appropriately. The installation team stayed in touch all along the way, letting me know when they would come, and they sped up the installation.
Reviewed Nov. 4, 2023
The rep from Safe Step liked to talk but he was a nice guy. During the installation, the guys explained everything and they were very professional and clothed very nicely. I wish the walk-in tub was a little but bigger but other than that, it's fine.
Reviewed Nov. 4, 2023
The Safe Step sales rep told us a bunch of stuff that wasn't true about the tub. He made it sound like there wasn't any way that I could possibly be dissatisfied with it. He told us that the lights would be a strobe light and the music would be so great, that it would sync up with our phone and pulsate through our bodies while we were taking a bath. Neither one of those were true.
The installation team was terrible. I was in there watching them install it and the guy said to me, "I'm not used to having an audience." He was telling me some things and I was asking some questions. He said, "One woman didn't listen and she ended up flooding her whole bathroom." He was implying not to be like that woman that didn't listen. He was very rude. I called Safe Step and complained about it. He called me back and apologized.
The construction of the tub is way bad. It's too small. You have to stand up to wash your private parts because you can't spread your legs. You can't get in and out of it because the door won't shut. If you get in, you have to get up on your feet and step on the seat so that you can close the door. For an old woman like me, that's dangerous. When you turn the jets on, they shoot out and hit you on the back. It sprays water all over your wall and all over the floor. It gets water on my medications that sit over there next to the wall and that ruins my medicine. I'm stuck now trying to find a place to put my and my husband's medicine. The drain does not work properly. You have to empty it out by hand, get in and out of it and take the drain cap off.
The woman was trying to help me but it was obvious that they didn't know what they were doing because the guy that she sent out here told me something completely different about how to fix the problem and it wasn't what customer service from Safe Step told me at all. They sent a different guy, and he was a very nice guy. He told me something completely different from what they told me on the drain issue. He took the drain out and put some Quick Tight. It sealed the screw that kept on coming out.
We dipped into our 401(k) to buy that tub. We paid $20,000. My husband's got Parkinson's disease and we could have used that money for a caretaker. Now, we're stuck with a tub that we can't use. If I could get my money back, I would jump on it in a heartbeat. I wouldn't recommend anybody to buy one. I'm 68 years old and my husband's 69. We thought that it was gonna help us because of our arthritis. But everything on it is so hard to work and it's very upsetting to me.
Reviewed Nov. 3, 2023
The salesperson from Safe Step was okay. It was a great experience. I bought the tub and I had somebody else put it in. I love it. It's perfect. The jets are my favorite feature.
Reviewed Nov. 3, 2023
Safe Step's representative was very helpful and informative. One person came for the installation and it was quiet. They cleaned up nicely. I like the tub. I'm showering more frequently now. It's easier. However, the tub won't fill below an inch at the bottom. The other thing is the handheld shower keeps dripping.
Reviewed Nov. 2, 2023
The installation went well, but the installers tried to finish in a day, so they were a little rushed. They had a bit of problem in some of the touch-up work that I had to do on my own. Besides that, I've had the walk-in tub about a month now, and I use the shower every night. I've used also the tub five times so far, and one of the things that I found that is a downside is the amount of water that it uses. In Vegas, water is a problem, and the walk-in tub uses a lot. In a normal tub, I don't think people use as much water. It takes a long time to fill the Safe Step walk-in tub because of that too. It's really deep where I sit and unlike a normal tub, I lean back.
The door of the walk-in tub opens inward, and I'm not a very large person, but I still have to really squeeze myself. Plus, there's a drain that's right close by that I'm trying not to step on. To have the door open without hitting me or without me stepping on the drain would be an improvement for the tub. Also, I called Safe Step about the locking mechanism. I'm a military retiree and when I read their ads through my military magazines, they talk about no energy and lock-free. Despite that, it takes a bit of effort to lock it, pushing the door while I'm handling the mechanism. The walk-in tub has to have a tight seal, otherwise the water will leak.
Reviewed Nov. 1, 2023
Safe Step's installers were in and out in eight hours. It's now much easier for my wife to get in and out of the tub. That's the reason I got it. It's expensive but it would be worth it in the long run. We're happy with it.
Reviewed Oct. 24, 2023
I had a big walk-in shower installed a few years back, but I missed having a bathtub. So, I decided to go with Safe Step and have the best of both worlds. Their rep was very knowledgeable, good to work with, and it was a good experience. We had looked for them first thing in the morning and noon before they got here. So, that threw them into working also the next day. But that was the only drawback we had with them. They finished 5:00 that first day. They came back the next day 11:00 and finished 6:00. It looked great after they were all done.
The tub is everything we thought it would be. We enjoy using it. It's comfortable and relaxing. I like the lights and the heated seat. All the jets work great. The tub is great. I'm just a little concerned about the service because I know it's a lifetime warranty, everything's covered, but it's a bit on the slow side. I gotta get the shower fixed because I couldn't just use the tub all the time. Sometimes all you wanna do is jump in and take a shower. We were gone for two weeks. The second day we were back, the shower leaked bad. So, we were not able to use it. I called Safe Step about it and they would get on it. I got the part in the mail, but I still haven't seen a serviceman or heard anything from them. That has been a month.
Reviewed Oct. 23, 2023
Safe Step's customer service was very nice and kind. They explained everything to me. The installation was done in one day and the crew didn't leave any dirt. We didn't have to clean up anything. Everything is very good. I take a shower in the tub and I feel good taking showers now. Also, I have neuropathy in my toes and I have trouble with my legs. The tub has a jet section system in there to help the legs and feet. I have to get in there to fill the tub up so I can get the jet system working.
Draining the tub didn't take any time. My daughter came in there for the first time with me and showed me what to push for the tub to drain the water. It was good. It might be slow going in to fill the tub up but everything went well. I'm glad I got this tub and I use it like I should. I always wanted to take a bath but I couldn't take a bath in my daughter's tub because I couldn't get out. With the jet system and the one-step tub of Safe Step, I can just sit, take a bath, and come on out.
Reviewed Oct. 23, 2023
I set up an appointment with the salesperson and they measured things. They looked at my hot water heater and said everything looks good. They promised the Safe Step tub in six weeks and a one-day installation. But the installation took three days instead of one. The installer was a gentleman and his daughter. They caused a lot of damage to my home. When they were going in and out of my front door, the tech pulled my door handle off. He said he'd fix it but he didn't. It keeps coming off. I have ordered a new one which I have yet to try to install. Also, he put his foot through the attic into the ceiling of my front area when you come in through the door. He fixed that but it's totally unacceptable.
My mother is handicapped and I already had grab bars in the bathroom. They had to take those off so they could get the Safe Step in. When they replaced the grab bars, they damaged my wall in several places. There are indentations on the wall. He installed an additional grab bar that is not secure. It wiggles back and forth. I paid for additional grab bars and he placed one of them behind the door. So, when you open the door, it's behind it, so it's useless. My mom is a tiny person so when she tries to lift her arm up for the caregiver to wash underneath her armpit, she bangs her elbows into the sides of the tub. This is a horrible situation.
Also, they had to remove the toilet in order to get the tub in. They did it while we were eating dinner, so the place smelled. I didn't find out 'til later that the tech broke the toilet paper holder as well and didn't tell me about it. That's gonna have to be replaced. Additionally, my wood floor got scratched in two places and there's a dent that broke the wood in one place while they were carrying the tub.
The techs also did not put anything down on my floor to walk in and out through. I have area rugs in several parts of my house. Several times, they walked across the carpet with soot on the bottoms of their feet. Also, when the tech was sanding the ceiling to fix the hole that he put his foot through, he did not cover any of the furniture nor move any of the rugs. So, the sanding got all over everything.
Also, my handicapped mother hates the tub. It's harder for her to get into it than stepping over her tub shower. This tub cost us $21,000 and my mother dreads going in and out of it because the door is still narrow even though she's a tiny person. She also has problems turning and sitting in the seat. The seat and the back heat up but only to the point where it's not freezing when you sit down.
After she's seated, she has to move her legs all the way to the right in order for the door to close. Otherwise, it hits her legs. When I was in there, it was the same thing. I really have to move my legs out of the way. I'm taller than my mom so, when I sit in the tub, if I wanna clean underneath my arms, I could raise my arms and my elbow over the side of the tub so my arms don't have to bang into it. The tub is not safe for my mother at all and it's a real difficulty trying to bathe her. The only other shower in my house is a narrow stand-up one and it's too narrow for anyone to help her. Plus, the tub runs out of hot water. I was very upset about that because the rep looked at my hot water heater and said it was large enough. I do not plan on purchasing a larger hot water heater for this tub. So, that's a problem. The Bluetooth capability to play music works and that's okay. The jets and chromotherapy features are nice, but definitely not worth the money.
I called SafeStep to let them know of the damages and sent them pictures. I have spoken to the person at Safe Step in charge of the service department and she said I should get estimates. I'm in the process of getting estimates but she did not say that after I get them, they would pay for the repairs.
Reviewed Oct. 22, 2023
The sales representative that I talked to was so nice. I did not feel pressured at all. He was very, very nice. He explained everything. I was surprised that the people that came out for the installation came all the way from Kentucky. They were all very friendly and professional. They put their covers on their shoes. They put a mat down so they don't track anything on the carpet. They cleaned up after themselves. The only thing I found out I had to do was test everything. They did a wonderful job. They went over everything with me, and so did the sales representative. The bath fills up no more than 15 minutes and then the draining goes easy because I have good drainage and it goes pretty quick.
Reviewed Oct. 22, 2023
The rep was very comprehensive and professional. She answered all of our questions right off and working with her was a good experience. The people who came to install were also very professional. They said they'd do the job in a day but by 4 o'clock they were done. Everybody knew what they were doing. We got a SafeStep with all the bells and whistles. It also has a shower above and a small sit-down shower which is the best feature. My wife loves it. It's a good investment. They also had a final inspection. A rep checked it out to make sure everything was okay.
Reviewed Oct. 22, 2023
I got a discount of $1,200 but the installation cost too much. The rest of the tubs are a lot cheaper. They have seats and places where you put your soap. The one I got doesn't have any place to put your soap. Other than that, they did a good job and the finished product looked nice. I like getting in the Safe Step and soaking a bit. I like the jets. But I called one time about a teeny speck of white where I can almost see through it. It didn't get really covered. I haven't had anybody come look at it. Other than that, I don't see anything wrong with the tub.
Reviewed Oct. 22, 2023
Safe Step Walk-in Tubs' rep explained everything well and I was pleased with the things he said and the fact that the tub is guaranteed. He was great. The installers came 8:00 in the morning, and by 5:30, they were gone. It looked beautiful. We just were supposed to wait one day to use it. And the day after that, I used it. It did everything that Safe Step said it would do. It looks nice, it's comfortable, and there are a lot of bubbles, which is what I needed because I have a bad back.
We got the one with the shower because I do not have a problem getting into the tub. I take showers on the days. I do walking on those days I use the tub. And when I do not, I use the shower. That's very convenient. I like the handheld shower for rinsing down at the end. Also, the volume is good because it doesn't splash out of the tub when I use it. I have not used any Tylenol for pain since I got it. I would recommend it. It's everything that Safe Step advertises.
Reviewed Oct. 22, 2023
The Safe Step walk-in tub is amazing. The more I use it, the more benefits I find that it has. My mother is enjoying it and she's 88 years old. The tub is easy to clean up and drains fast but the filling part is slow. I wish it would fill up faster.
Reviewed Oct. 21, 2023
They've got a long way to go with the installation. I'm waiting on walls for the tub and it's been a month and a half. They kinda ripped everything apart and that left me with a mess. So I'm not very pleased with it at all. We had a magnet problem and they sent me a magnet for one of the panels. But I had to put that on. Some of their caulking is not very good. I'm gonna have to recaulk it. There are a lot of issues that I would not recommend Safe Step to anyone. When I call them, I don't hear from them, and then I call back. I called this morning and one of the gals said, "Well, this other gal is gonna call you." I'd probably won't hear until tomorrow or the next day unless I call back.
Reviewed Oct. 21, 2023
I called Safe Step and I liked what the gentleman had to say. He sounded extremely nice and polite. I invited him to come to the house and have a talk with us. When he showed up, I liked everything he said, and so did my daughter-in-law. I am 84 years old, and I have twin handicapped daughters, and we're all three in danger of falling. My daughter-in-law works, and my son lives here with us, too. It'd be nice for all of us to have something that we'd be safer in. So I wrote the check, and I put it in Wayne and Patty's name because they're a lot younger and they’re planning on taking care of Wayne's sisters when I'm gone.
The installers were extremely nice. They were very polite and they were clean. And any little mess they made, a few little things they had to do. they cleaned it up before they left. It was just unbelievably efficient and nice. I didn't believe they could get it all done in a day, but they sure did. The qualit of work was beautiful. I had other towels hanging in the bathroom, and they didn't even knock them down. They did very good. They got here by a week earlier than I originally said they could. But it wasn't a problem.
We all love the tub. But it can drain a little faster. It seems like it's a little slow sometimes. But cleaning it has been a dream. You can just wipe it off with some disinfecting wipes or rinse it off and then wipe it off. Then my daughter-in-law does the once-a-month cleaning thing. She did it after a couple of weeks because she said she wanted to see just exactly how difficult and how much of a problem it was doing it. She said it was great. She had no problems at all.
The only problem that we have had has been the cover that goes over the part of the hinges that attached to the tub where the hinge on the door. One of those little things popped off. I called Safe Step and told them about it, and they said they would get a serviceman out here. He came out and he was extremely polite. It didn't take him 10 minutes to get it back on there. He said those things come off all the time and that's been a problem with them. He told us that they've been trying to get Safe Step to change the adhesive glue that they attach them on there with but they can't get them to do it. He brought a new cover and put it in there, and then re-attached it with a different kind of contact glue. There was no charge. It was totally covered. He said it was a lifetime warranty.
The tub has made it easier for bathing in a way, but more difficult because I have a problem with my water heater. It's not big enough. I have to wait about an hour and a half to two hours in between for the water to reheat. The water is totally cold after I get a bath. The next person would have ice cold water if they didn't wait an hour and a half or two hours. So in between, we have other things to do. So I need to get a bigger water heater.
My two handicapped girls absolutely love it when we turn the bubbles on. The little teeny, tiny bubbles make the water look kind of milky looking. It makes it almost thick, but it softens your skin. It makes your skin feel better. The tub can also be paired with a YouTube or Pandora or some other music. The music and sound will come through the speakers on the tub, and one of my handicapped girls absolutely loves it. She is crazy about having the music come out of the tub while she's sitting there and having a bath. The tub also has a handheld shower. I can go ahead and wash her hair and rinse it with that handheld shower.
Reviewed Oct. 21, 2023
The installation guys did a great job. We had a tub and then a shower next to it and they took out everything. They put the tub in. They got it where we wanted it. They built a wall behind it because I wanted to build a closet for linens, sheets and towels where the shower was. The tub works great. The only problem I have is that we did not get the shower package. The pressure in the handheld shower wand is really weak. We have plenty of water pressure, but it's regulated by the valve that only allows it to come out so hard. Everything else works fine.
The first time I used the tub, I turned the water on but it didn't get hot. So I called the service department of Safe Step and they sent somebody out that same day. The lines were switched. The tech turned on the water to the cold side and it got hot. The other thing was that the skirting around on the tub was not fastened very well to the floor. It was loose. So they called and scheduled it, and the tech came out and fixed it. In 15 minutes, he was done. I've gotten in the tub several times and put the jets on, and my back feels a lot better once I get out.
Reviewed Oct. 21, 2023
My husband and I had both been speaking about getting a walk-in tub but for several years, we just forgot the idea. Recently, I had knee surgery. I'm 77 and my husband will soon be 81. We didn't need to be climbing over the tub in our ages and both of us are beginning to have some medical problems. It would be to our advantage to try a walk-in tub at this time.
A Safe Step Walk-in Tubs representative went through the brochure with us showing all the things that the tub could do and the advantages that each step would have as we age. He asked us how we heard about the tub, how our finances were, and how we would be paying for it if we decided to get the tub. On the installation day, things didn't go as smoothly as I had wanted. We had to have additional wiring done and that brought our bill up to about $4,000 in addition to what we were paying. That should be explained that you may have to get additional wiring or increase your wattage.
Our electrician clearly said to our representative, "I want to be there the day that the tub is installed so I can pull my electrical wiring in to fit the tub." That was understood. I told Safe Step that I wanted them to coordinate it. I didn't want one without the other. It was three days exactly before the tub was to be installed. A gentleman called and said he would be the installer. I asked him if he had coordinated the pull-through of the wiring with our electrician. He said, "No, I'll be doing the electrical wiring." I just said, "I'm sorry, you will not. I paid this gentleman...If he can't come, you can't come." The man said he understood.
I didn't hear from him the next day. I decided to contact my electrician and he said, "No, I haven't heard from anybody, but I'll be glad to reach out." He did and they coordinated the timing. The electrician came and the installers for the tub came. They did a good job as far as the installation and then they did a pretty good cleanup.
The product itself is fine. But it is not worth the money. I told my husband I would have preferred updating the shower downstairs. But I do like bubble baths and the step-in tub doesn't even recommend you using a bubble bath in it. That was a downfall. Another is where the drain is because as you're showering, there's no way I can miss continuously stepping on that little thing because I move about and it messes up. It's enclosed too much. The drain in the tub is in a very inconvenient place. Another thing about Safe Step that would be additional information for elderly people is when the representative comes and before you go and get all excited about these functions and the aid that they may have as far as your particular problems are concerned, they should also tell you that your water bill may increase.
That aside, I like the air bubbles and the little things that come out as a massage. We've connected it to our music and I love just sitting in there and listening to the music. It would be good for the mood change. You just want to really relax and get the lavender smell. I like the different colors that you can do according to your mood as well. I like the purple one because I'm a lavender person. There's a also little button called micro and it's supposed to get the little milky type bubbles that are supposed to help exfoliate your skin. But I haven't seen any difference in my skin in using it. All in all, the walk-in tub is safer for me and my husband. All of the other features are an added little bonus for people who are trying to pamper in their golden years.
Reviewed Oct. 21, 2023
Safe Step's presentation was nice. And the installation went fine. The only issue is, a couple of weeks after, Henderson City came out to do an inspection of the electoral installation and it failed. And I've heard nothing anymore from anybody about it. But all of the tub's features are nice. I like the structure of the device.
Reviewed Oct. 21, 2023
The people from Safe Step were very professional and nice. The walk-in tub is a lot more than I expected to spend, but I hope, in the long run, it's going to be worth it. Installation took two days, and the installers were very good. The first day, they needed some extra equipment and had to run extra lines, then the second day that they came back, it took the entire day. The walk-in tub has been great. My granddaughter and great, great daughter love it. I've taken three baths in the walk-in tub, and I like the bubble action of it. I have double knee troubles, and it makes my knees feel better for a while. I can't get in or out a regular tub anymore, so using the walk-in tub is a lot easier for me. I enjoy it too.
Reviewed Oct. 21, 2023
The rep told me about the product and how they worked. She showed me samples of the material they were made with. I like them. They kept giving me deals on it. The installers got here late but they stayed until they got it done. The tub comes with the raindrop showerhead and I also have the handheld one which you can move around. I use the one that detach more but I like them both. I also like the back massage. The only bad thing is I stay in the tub too long because I like it.
Reviewed Oct. 20, 2023
The sales rep had a lot of knowledge about the product, and he explained everything. The installation was great too. The installers were very clean and left no messes. At the end, the rep explained everything and went over it a few times with us. We were very satisfied. It was a really good experience. My wife likes the microbubbles and it cleans your skin and gets all the dead skin off you. She loves the foot jets and the heated seat. She uses the tub at night and she sleeps better.
Reviewed Oct. 20, 2023
A crew came in with the Safe Step tub, took it out of the back of the trailer and set it on my driveway. They proceeded to take out the existing tub I had and were very considerate of not damaging it. There were some tilework and other things built around that tub but they were able to accomplish getting the tub out of the bathroom and into my garage. It took a bit of effort. There were three of them and they worked tirelessly. They proceeded to prepare the area where the old tub was for the Safe Step tub, and they brought the tub in and started the process of putting it in place. They asked us where we wanted it, if we wanted it close to the wall or away. They had to take the door frame off of one of our doors in order to get that tub in. And they put it back. We couldn't even tell it was off. They did a great job.
They got the tub all connected after we decided exactly where we wanted it. And they proceeded to build the platform that surrounded the tub and connected to the wall. After that, it was a two-day process, because it took them a bit of time to get the old tub out. The first crew that came in was three guys. And when the supervisor of the group came back the second day, which was on a Saturday, he brought his wife with him and said that she had helped him on numerous occasions to finish the job and that she was very good with the caulking and the final touches. And she was. They finished up the job and he cleaned up everything, took out any old materials or anything that he had, and took off.
I've used the tub five times since it has been installed. I use it at least once a week. Sometimes more. I would have paid twice as much for the tub. I thought it was expensive to begin with. It's much different from what we had. It's much simpler to get into and out of. And it has made physical issues a lot more tolerable. The functioning of the tub on our body is very relaxing. I've almost gone to sleep in the thing. I also like the lighting. I like the soothing feeling of the energy of the tub when the air and the water jets are all working. I have a skin issue so I especially like that micro feature of the tub. I'm happy that we chose the larger tub.
Reviewed Oct. 13, 2023
Smooth as silk. Went off without a hitch. Great experience all around. I was nervous about the installation, but had three really good people show up and they were excellent and efficient. I would not hesitate to recommend this product and this company to anyone. The installation took about four hours and they did not leave a mess for me to clean up. The quality of the product is as described and it is just beautiful.
Sue
Reviewed Oct. 10, 2023
Safe Step had the shortest step that I could find. I had the tub installed and the crew was in and out in two days. On the installation date, they didn't get here until afternoon. Nobody called and told me that they were running late. I could have gone out and gotten some things done if I had known that they were coming later than they said, which was 8 o'clock. That was annoying. And because they were so late starting, they had to come back and work until 3 o'clock the next day. That was two days gone. That was the only real complaint I had. That aside, the crew did a good job.
I am now realizing I need tile around the top of the tub because it splashes a lot. The painted walls are not going to work. I have to get somebody in to do that. overall, the tub works great. It makes it easier to get my son in there and get his hair washed. That is the biggest thing. Also, I like that the tub is new. It makes the rest look old, so now I've got to get somebody in to do the rest of the bathroom. I also like the microbubbles on the feet the best. I feel good. The tub is slow getting filled up but I can take my whole shower and wash off before I get it full. I would suggest this tub to other people.
Reviewed Oct. 9, 2023
The sales rep went over the different features of the tub over a laptop, and the installers were nice and helpful. For the most part, my mom is self-sufficient and I watch her use the walk-in tub a lot. She likes the jets. However, her long-term care people said that the tub is very pricey. I should have gotten three estimates, but when you're dealing with someone that wants something done and they're putting up a fight, you’re forced.
Reviewed Oct. 5, 2023
The rep was knowledgeable about the Safe Step walk-in tub and what it offered. We got a clear understanding of the benefits of it. He was very beneficial in explaining how the walk-in tub works and what the benefits would be for my legs. I asked some questions as well, and he was able to answer. So, the interaction was good. I was at work and by the time I got home, the installers were finishing up and cleaning. My dad let them in and do what they do. But they also showed him how the tub worked before I got home. And then, they showed me. The highlight for me would be sitting down and being able to use the handheld shower because I'm not able to use anything else.
The installers cleaned up. But when I used the bathroom today, our toilet moved. It's not secured and caulked around the bottom the way it was before they took it up. So, the whole toilet turned sideways. My dad will probably have somebody come out here and fix it or caulk it and put it back in place. But other than that, the installers seemed to be okay. We got the top-of-the-line tub. There were three different ones and we got the most expensive. I'm not the one paying for it but it was pricey.
Reviewed Oct. 5, 2023
I considered American Standard and Safe Step, but American Standard wouldn't come down on their price. They said they'd have to put in a new electrical box at my garage. That was gonna cost me more money, so I decided to go with Safe Step. I had the lady out here twice. She came once and stayed a good while, but I had a lot of other estimates from different places too. I still hadn't made up my mind, but I called her back again. She came back from Corbin, Kentucky where she was giving an estimate to somebody there. She got her boss lady on the phone, and she talked to me for a bit. They're expensive, but we agreed upon the price, so we went ahead with it.
I had to wait about six weeks for Safe Step to put the tub in, and I'd rather not have to wait that long, but installation went smooth. They did it in a day's time and finished most of it. The guy came back the next morning and finished the clean-up and the caulking. They did a great job, and I haven't had any trouble since they installed it. I'm afraid of falling ‘cause I fell several times, and I like the tub for the safety of it. I also like the jets and the warm water of the tub. I take a bath and a shower more than I used to.
Reviewed Sept. 28, 2023
The rep made a mistake and ordered a tub that was too small. It took two weeks to get the new one in. Other than that, the installation was on point. The tech did it all in a day, filled it with water and came back the next day to check if there were any leaks. A few days after that, an electrician came to check it out. I enjoy my Safe Step. I love the bidet type thing. After you get a certain age, women have a tendency to leak and that takes care of that odor. I'm also enjoying the music and the jets. I'm clean and I'm having a good time with the tub.

Reviewed Sept. 24, 2023
I bought a Safe Step Tub for $25,000.00 and they told me it was guaranteed for life. They neglected to tell me that for life meant 2 years. I called the Nashville factory and was told if I wanted someone to come out it would be $200.00 per hour. With the first hour is when they cross my threshold. The woman I talked with was rude, crude and simply not into company promises. So I reported them to the BBB and that resulted in them calling me every hour on the hour to come out to my home. I didn't take their bait since I was told if they cross my threshold it would cost me another $200.00. They treat you as though you are the dumbest person that ever lived.
Reviewed Sept. 22, 2023
Installing the walk-in tub took a whole day. There were four installers from Safe Step, and they put down things on the floor so that they wouldn't be tracking in and out. They did a lot of stuff outside, getting the stuff ready, then brought it inside. I had one of these tubs that went all the way up to the dome in the ceiling, great big pieces, and they sawed that into a lot of different pieces so that they could get it out of there. They put something else in there so that they could bring in the walk-in tub. They did a good job and it's beautiful, but it's big in my little bathroom.
The tub is really nice, but I'm still getting used to it. If you have very little space when you step in, you might as well sit down. If you don't sit down, you're taking a shower in a very little space for your feet. Also, the spigot that turns on the water goes one way and it turns the water in the tub. If I push it too far the other way, I get all these shower things spraying down on me. It's just something people have to get used to.
I had a neighbor say, "Well, I wouldn't take a tub bath because it's like sitting in your own stew." I said, "No, you just have to have a plan and you have to know how to use it." I have a plan when I get in it, but I was always a tub-bath person. My mom taught me that you turn on the water, get in when it's just right, and leave it running in there. That's when you wash your face, wet your hair, get your hair washed and rinsed, then you sit in there and soak and clean the rest of your body.
Reviewed Sept. 21, 2023
Safe Step was responsive to our questions. But we had some difficulty with the first delivery. It was not the right tub. It didn't face the right way. We were disappointed that we had to wait another three weeks. When they brought the second tub, they were kind to show me how to use it. But they had to be in a hurry because it got very late and they had three and a half hours to go back home. We did not understand about how far to push the lever down to close the door. We got water on the floor and flooded some of the carpet. But they came back. A very pleasant man showed us again how to do all the nice things about Safe Step. I love the tub. I like warm bath water and it produces that. When I get in the tub, the warm jets make my back feel better which makes me walk better. They're also adjustable which I like. The lights are fun too.
Reviewed Sept. 19, 2023
Safe Step Walk-in Tubs seemed to have more features and the jacuzzi jets for the low back is a big positive for me anyway. Being able to walk into the tub is the main thing. The sales rep was knowledgeable and seemed to cover most of my questions without having to ask them. I wish I let the installer cover up the bathroom window. It would have looked a lot better. But because of those jets, the whirlpool for my lower back was a pleasant surprise. The only thing that stuck out was having to fill it while I sit inside. But it wasn't that bothersome. I learned what water level I could turn the Jacuzzi jets on. And I was a bit surprised at how heavy-duty the tub is. There could have been shortcuts taken but none were.
Reviewed Sept. 19, 2023
Safe Step made an appointment with me and Torres came down. He's the rep here in Arizona. He gave me a presentation, and then my girlfriend wasn't here, so a second time, he came down and gave the same presentation to her. I wanted to make sure that I didn't miss anything. They put the tub down on August 25th. It took two people, and it took a full day. They took out the garden spout which we never used because it's unsafe for old people like us. The tub is the way it was explained to me. It's very easy to use. We use it quite a bit. My girlfriend's skin is looking really good. It's awesome for retired people. It's safe. There's no danger of falling. I like everything about it.
Reviewed Sept. 19, 2023
The sales representative at Safe Step came to the house and he gave us a presentation and measured the bathroom, and then we made the deal and ordered the tub. They dropped in the tub and it was backwards. The drains are on the wrong end. So, we got ahold of him again and did another contract and ordered the correct one, but it hasn't come yet. The only thing is the tub is very pricey.
Reviewed Sept. 19, 2023
I liked the lifetime warranty where everything should be taken care of, where Safe Step would come and take care of it if we had problems compared to some of the other brands. Also, the rep was very knowledgeable. And the installers knew what they were doing. They came in and got it done, cleaned up their mess, explained everything, showed us how everything worked. So, we were pleased with how they put up the wall that needed to be put up to run the plumbing up and the wiring.
We love the micro where we could tell that it does clean our pores out, make us feel cleaner and our skin softer. And being able to take a shower or sit and soak, because we've got the shower feature as well. And whenever it's time to release the water, it drains quick. And it looks like it would be easy to keep clean. The only thing that we regret is the in swing of the door, it wasn't explained that they could get the door to swing out to make it easier to get in and clean. Whenever we push the door in, it's hard to clean the walls behind it, unless we get in and close the door and clean the walls off, even though we can just spray it down and hose it off because it's the surface of the thing.
The panels where you can access the fittings, the little narrow panel, looks like that could be done a bit better. Because we could tell it doesn't fit good and tight if we rubbed up against it and hit that panel and release the magnet. The tub is a bit pricier for what we're getting, just being a tub. But we're pleased with it. If Jacuzzi and Kohler could do them for a quarter of the cost of these, Safe Step probably needs to look at what they could do to still provide a quality product like they are. But not the expense that they charge. We’ve been talking to some people. We almost wish we went with the Jacuzzi or Kohler brand and had somebody help me put it in myself and save $15,000, where if we had to replace it in 10 years, we could just replace it again ourselves. But we'll see as time goes on and it's used more, if it would hold up like they say they would.
Reviewed Sept. 19, 2023
The rep answered all my questions and it was a good experience when he contacted me. The installation was done ahead of time. The guys were knowledgeable. They came on time and was done before 5:00. I was amazed. Shortly after that, I noticed that some of the caulking was a problem. It hadn't adhered. So, I called the company and the representatives were nice and friendly. I was gonna get a callback but that never happened. When I suggested that they just send me a tube of the caulk and I'll just do it myself, they were right here. Later, I noticed that there was water on the floor in the area of the tub and I called Safe Step back and they managed to get somebody out within two days. The guy was very thorough. He took care of the caulking as well as informed me that there was not a leak.
The Safe Step walk-in tub speaks for itself. I love the showerhead and I use it a lot. I have arthritis and the jets at the back are very helpful. I get out of there and don't feel the arthritis pain. Also, I have foot pain and the jets at the bottom of the tub are very helpful with that. I get out of the tub and I don't hurt. The other thing that I noticed is I do not have the fear of falling backward out of the tub that I had in a regular tub. So, the tub itself has been a very positive experience. I've already had several of my neighbors come in and consider it, but the price is prohibitive.
Reviewed Sept. 19, 2023
Once the Safe Step sales person came out, we went with them. Our experience was informative and quite good. The installation took a little less than a day, and the people that did it were very good. As far as the walk-in tub, my wife likes the bubbles.
Reviewed Sept. 19, 2023
The Safe Step rep was very clear on what she was selling. She didn't try to ** her way through it. She was very thorough. The installers were also very knowledgeable about what they were doing. They did a clean job and put it in very thoroughly. When they left, everything was clean and like they said it would be. It was operational. They said I had to wait. The water had set in the tub for 24 hours to make sure the seal was set. My wife uses the tub regularly. My wife and kids were also able to use their phones to hook up the music.
Reviewed Sept. 19, 2023
The sales rep of Safe Step was great. She explained everything in detail. We measured everything to make sure it could go in. The installers were on time, got it done and explained everything to me. They were really good. They didn't leave a mess. They hauled everything off. They took care of it. They did a great job. They sealed everything and made it look really good.
I didn't think at first I would like the idea of sitting there while it's filling. But it fills up pretty fast, and the same thing with draining it. I got the overhead shower and the handheld shower with it. While it's draining, I rinse off with the shower. It drains quickly, so I'm not just sitting there waiting for it to drain. I have a very hard job and it really helps my body to relax after I get off work.
Reviewed Sept. 19, 2023
We had a tub put in by Jacuzzi, and it was horrible. We couldn't use it. We couldn't reach the controls, so then we went researching and found Safe Step in a few advertisements. Their rep was phenomenal. He understood why we were getting rid of the other tub and they're $25,000 a piece, so you don't get rid of them easily. It was only two weeks old. He went ahead and measured my arm's length. He looked in his specs and he knew that we'd be able to reach it. Then on top of that, before they installed it, he had them bring the tub here and had us physically sit on it and reach for the handles. Who brings a tub in and lets you sit in it and see if you can reach it before they install it? If we couldn't, they said they would just take it out and there would be no charge. The rep went above and beyond what anybody else was offering to do.
The team that did the installation was one in a million. With the previous company that came to install, my entire house had dust all over it. It was left filthy. They broke the molding and the wall. They fixed nothing and charged me the same amount. When these guys from Safe Step left, the house looked the same as before they came in the door. It was immaculate when they left. Time-wise, the installation took less than a day. As far as the tub, everything is reachable. It's amazing. You can play your music in the tub. It’s one in a million. It’s so much better than the other one. They really went above and beyond. Also, compared to the others, Safe Step is less expensive.
Reviewed Sept. 19, 2023
I got a walk-in tub and shower. They told me I had lifetime warranty. It's little bit expensive though.
Reviewed Sept. 19, 2023
The installation was a long drawn-out affair. The couple that came and put it in didn't get started till the middle of the day and left till after midnight. Also, the tub doesn't do what it was represented to me it would do. I made a $28,000 mistake. My hot water heater doesn't last long enough to fill it up. After it gets up a little above the seat, it starts getting cold. It is relaxing but the last time I used it, it leaked. I had water all over my bathroom floor.
Reviewed Sept. 17, 2023
The installers were two good men and I was very pleased with what they told me. I’m pleased with everything. I use the tub every other night and I like it. I like the hydrotherapy. The tub has two little safety bars in it and I use them to get up. It also definitely helps my wife to get up. So that works really well.
Reviewed Sept. 16, 2023
Safe Step seemed better as far as not having such a high step in. It’s a lower step out. Their rep was nice and the sales process was excellent because he brought out all we needed. It's just the price was a little steep for me. That aside, the installation didn't take long. The installers had to go through the wall but they completed that up really well, so I was really pleased with the way they did the work. They had everything in in one day. The tub is excellent and we like the spa and jets. The grab bars in the tub help a lot. We just had to add one grab bar on the side.
Reviewed Sept. 16, 2023
The salesman happened to be somebody that my mom had known for years and years and he spoke very highly of the product. He didn't pressure us, which was something that I liked, and answered all our questions. Plus, Safe Step had a sample that I could look at because I like to shower and my mom needed the walk-in tub portion. During the installation, my mom said it was awesome how they got the tub in here and she was very pleased with the whole thing. But the walk-in tub is pricey and I don't like that I'm always stepping on the draining plug, and plugging it up. The seat is also quite deep.
Reviewed Sept. 15, 2023
Two guys did the installation of the walk-in tub and they said they’ve been doing it for several years. They had to take the whole tub out. They put up plastic and covered everything they could to make sure that dust didn't go everywhere. They seemed to know what they were doing. They had to do some electrical work and plumbing and it went well. We had a Wi-Fi camera and we put it in there so we were able to watch what they were doing. It was an interesting process. The installation took about six hours. It was what we were told and that was about right. We like the Safe Step walk-in tub very much and its ease of use. We’ve got very good features and the whole process went very smoothly. The customer service has been very good so far and has answered our questions right away.
Reviewed Sept. 15, 2023
Our Safe Step walk-in tub is good quality and we like it. The guys that were here were very nice installing it. We haven’t used the walk-in tub that much but it is more convenient. It's got one light though that doesn't work.
Reviewed Sept. 10, 2023
My sister had been wanting a walk-in for quite a while. She's wheelchair-bound and can't get in and out with a regular tub by herself. I would put up grab bars and she would get in but she had trouble getting out. She decided she needed a walk-in tub. We had Safe Step installed and the tech did a good job. The work took four hours and it was done the same day. My sister likes the tub. She can get in and out by herself. The only thing was she used the tub and the door wasn't shutting properly until she put her foot at the bottom of that door.
Reviewed Sept. 10, 2023
Safe Step called and their rep was okay. The installation went well. I like that the tub is relaxing. I like everything about it like the jets. It takes the sores out of my legs. I use the tub for about 5 to 10 minutes when I'm gonna take my bath and I do it before I go to bed. Everything is good.
Reviewed Sept. 10, 2023
I like the Safe Step rep. He came in. He was personable and he sold me on his personality. The installation team was very nice. I thought he was gonna be bothered. I said, “Can you show my son?” He showed my son, too, without any problem. I just wanted to see how his customer service skills was, and he was great. My walk-in tub is working great. I didn't know that after you use it, then there's some air. It shocked me. Other than that, it's great. I love the Bluetooth. It plays my music. I can turn on my Bluetooth in the tub, and I can be in my bedroom and still listen to music. Since I've been able to use my tub, I sleep like a log.
Reviewed Sept. 10, 2023
We had good service with them and we love the tub. The installers did a wonderful job. My wife and I wish we did the Safe Step sooner.
Reviewed Sept. 10, 2023
The reps did a very good job. The installers knew exactly what they were doing. They did the job really well and it was perfect. We love the new walk-in tub and I love being able to step into it.
Reviewed Sept. 10, 2023
The rep was great at explaining the process and the installers were very efficient. The work they did was perfect. But the tub takes a long time to fill at 20 minutes to half an hour.
Reviewed Sept. 10, 2023
I called Safe Step Walk-in Tubs and set an appointment, so the man came out and showed me the ropes. I liked it, so I said, “Let's go and get it.” It was nice when I got in there. But I didn't like the water all over the floor. I got a leak on the spray part and it keeps leaking. I ended up not noticing that and I opened the door, and water went all over the floor. I called a couple of days ago about getting it repaired.
They gave me a sprayer. When it was advertised on TV, they said you get the package deal with the shower on top and the sprayer. They never gave me a shower on top. I said, “That doesn't matter. I don't really need it.” But I was supposed to get it and I didn't get it. Other than that, it's a nice tub. Everybody seemed to like it. And the people that put it in was excellent. But I can't use the jets the way I want them to press on my feet. I’d like to use it but I gotta wait until I get this afib done. If I feel afib kicking in, I get stuff, and it's uncomfortable to be in there. I feel unsafe because it's full of water and I can't get out. So, I only go in there if I know I'm good for the day. It's gonna be nice when I can use it. All the jets feel great. I had a good experience with it. I'm very happy with it. It’s just the stuff with the leak. And the tech can fix that part fast. They will probably bring out a new sprayer, put it in.
Reviewed Sept. 10, 2023
I had a rep come out and do a demonstration and I decided to buy a tub. The installation went very smoothly and everything worked out fine. The aeration jets are nice and the overall quality seems to be excellent, although it's very expensive.
Reviewed Sept. 10, 2023
The Safe Step rep was very polite. The installers were also very good. They were here for a total of seven hours. Got the walk-in tub all done. It looks beautiful. I love it. I feel safer since having it. I am also getting fewer aches and pains 'cause I'm finally being able to go to my chiropractor, and between that and the tub, I'm feeling better.
Reviewed Sept. 9, 2023
Safe Step was really good. They did what they said that they were gonna do. The rep was really nice and detail-oriented. He took the time to explain everything. The installers were awesome guys, too. They came in and did their job. The music feature is amazing because you can actually relax. And the oxygenation feels so good.
Reviewed Sept. 9, 2023
I had a good experience with the sales rep as well as the installers and I felt good about the walk-in tub. But we’re trying to get used to it. I didn't expect it to be as big as it is. Safe Step should have a showroom nearby to see the whole product.
Reviewed Aug. 26, 2023
When the installation was found to be defective after a week, the problem of aesthetics was ignored. We think the buckling of the facia degrades the appearance of the house. Later a tub-hose sprung a leak and caused a flood. The response time was slow. It took 3 days before we could bath. The flooding issue was not addressed, and hopefully there will be no damage to the house. Only time will tell. Then the drain cable seized, which we are trying to deal with. There is supposed to be a lifetime warranty, but no service response, yet, after 3 days. When you have a tub installed in your house and it doesn't allow you to bath and you are insulted by false promises of repair times and unanswered calls, it's just not worth $23,000...

Reviewed Aug. 23, 2023
Water is cold despite the recommended 50 gal water heater. The 101 degree setting does not function properly. At no time was the water 101 degrees. Flooded the bath room because the water jets were not adjusted at time of installation. Junk!
Reviewed Aug. 3, 2023
Safe Step seemed like they had the best tub. They came out and demonstrated their product. They showed me how their product was made and what it was made out of, and it seemed like to me it was a better tub than the other guy. The other guy threw me off when he said his tub is what they put on submarines. I didn't believe that. I didn't think they would be able to afford to make a tub out of stuff like they use on a submarine. The only feedback with Safe Step is the salesman didn't want to talk to us after he got out. It seemed like after he got the tub sold, he didn't want to have anything to do with us. They didn't give me a number to call if something went wrong with the tub. I had to figure that out for myself.
When we first got the tub, it wouldn't drain right and I had my wife stuck in there. We were trying to drain the water out. They sent a guy and he fixed it. It's draining perfectly now. The other day, the knob came off the door. Their guy came out, and he put it back on. He said I shouldn't have any more problems with it. I didn't expect the drain not to work when I first got it, and I didn't expect the door handle to come off of it. The guy that fixed it said the guys that installed it didn't do the drainage the same way they're screwing the drainage. They didn't put some kind of light grease they're supposed to put on there to hold them. So far, the tub does not have a leakage at the door. Overall, I'm well-satisfied with it. I like the jet thing. My wife's been using the tub a lot. She seemed to be happy with it. She thinks that the door should have been a little bit wider than it is. It seems that the quality, the material, and the stuff it was made out of are solid.
Reviewed Aug. 3, 2023
I've been trying for three weeks to get somebody to come out and look at my Safe Step tub because I got water running all over the floor. I've never been able to get anybody to do that. I made 12 calls before somebody got somebody to call me back. It took about five weeks to get somebody to come out and look at this tub, which is unacceptable.
The problem with the tub is the front end of it. The door wall is lower than the back wall. I put a level on it and it's about a quarter of an inch lower on the front end than it is on the back end. Any water that gets splashed up in there runs across the shelf, down the front of the door onto the floor. I usually take a shower in this in the morning and I have to put a towel all the way across the shelf to soak up the water so that it won't run down the front of the tub onto the floor. I called the guy that Safe Step has that's supposed to fix this. I told him the tub is not leveled and he said that can be fixed. That was three weeks ago. He said, "I can do this next week sometime, and I'll call you and let you know when I'm gonna come out."
Reviewed Aug. 1, 2023
Working with the rep was great. There was no high pressure. The installers had the tub in no time. They filled it up with water and showed us different buttons that we could push. The tub is great. I like to shower with it so that when I stand up, I'm sure I'm rinsed off of any soap residue. Also, I can sit in the tub after I clean up, use it like a hot tub, and let the jets do their job.

Hi Roland,
Thank you for your review of our product on Consumer Affairs! We truly appreciate your positive feedback and would like to offer you an exciting opportunity.
We invite you to participate in a video advertisement to share more about your safe bathing journey with Safe Step Walk-In Tubs. As a token of our appreciation for your recorded testimonial, you will receive a $1,000 Visa gift card.
Are you interested in learning more about appearing in our video? If so, we would be delighted to schedule a phone call with one of our team members to provide you with further details and to hear more about your experience with your walk-in tub. Please reply to this email with your availability over the next two weeks and the best number to reach you.
Thank you once again for your positive review! We look forward to speaking with you soon.
Warm regards,
The Safe Step Team
Reviewed Aug. 1, 2023
My Safe Step tub takes 12 minutes to fill up before I could use the features. It takes an hour out of my life doing it, and it's boring, but I get to listen to music and play with all the neat colors. I enjoy it. Also, the jets help a lot. It relaxes the whole body. I would get it as hot as I could stand it. When I get rid of the hard bubbling thing, it would take 20 minutes to get those first two. And I would go into tiny bubbles, I would have to open that curtain, and I've got a fan there that blows in there, because it is hot. It's like a steam bath. It's refreshing in a lot of ways. The first time I used it, I had the best sleep I've had in a long time. And ever since, when I get out, it's the best sleep I have. I've recommended the tub to anybody. My friends have said, "Wow, that looks so relaxing."
Reviewed Aug. 1, 2023
We had a couple of hiccups in the check-handling but otherwise, the customer service with Safe Step was good. The guys came on the appointed date and installed the walk-in tub in a timely fashion. We hadn't gotten the surround around the shower portion above the tub installed and that would have been done by now. But that's not part of the program of the installation.
The jets and how they lined up around the back are my favorite features. The walk-in tub seems to be a nice unit. We're still experimenting with it. We've only used it a couple of times but Nancy hadn't been able to get in and be submerged because of the knee surgery she had last week. But we're doing that when she gets her bandage dissolved. Next week, she'll be able to get in the tub. I have lower back issues, so I enjoy relaxing in it. We thought it was gonna be a little bit longer. There are several around our community and probably should have investigated a little more. But I can't fault the sales rep for that. We also got the music, lighting, bidet and microbubbles. I’d let friends come and see the walk-in tub, and let them experience it.
Reviewed Aug. 1, 2023
Safe Step was the best quality brand. They had come with excellent reviews. I did a lot of background research, and it was the way to go. The gentleman was very thorough, very professional and explained everything. Any questions I had, he answered quite well. I had really no doubt at the end of that what I was getting involved in. The installers were excellent. They had a separate team for the electrical work. They were very professional and courteous, and I can't say enough good things about them. Everybody I've dealt with from the installation, to the initial interview and the finance people, everything's been great.
As far as the tub, it's high quality. I can't say enough good about it. I expected it to be a little bit more cumbersome, and it wasn't. It was perfectly installed right where I would have put it. The gentleman made some good suggestions as he was installing it. I like the bubble features, the back heater, and the rear end heater. We've had extremely hot weather. So, it is very refreshing to get in a nice and cool refreshing type bath. One thing I am gonna have to do is get one of those quick return hot water heater things and install that instead of the regular hot water heater because my standard hot water heater will not fill the tub all the way.
Reviewed Aug. 1, 2023
Safe Step's rep was very knowledgeable about the tub and very helpful explaining it and all the little bells and whistles that went with it. She took time to explain all that. She was also knowledgeable of what was going on and was very thorough in checking everything out to see that it would be something we could get. The installers were prompt with the time of arrival and in putting the tub in. Also, they were courteous of the surroundings. They had to remove the door facing, but they were able to replace it promptly, and everything was back to normal after. Everything went smooth. I got the shower with the tub. It also has the aromatherapy, and the jets.
Reviewed Aug. 1, 2023
Safe Step Walk-in Tubs' rep was the third person and he was the only one that came with a video presentation and explained it. Other companies were less money, but Safe Step had the best deal where I would have the lifetime warranty and would always have someone if I have ever come across any problems. Also, they explained about the parts and how the company makes everything themselves. I've had good experience with the tub. It's a good product to have and you would feel much better after getting out of it. I like the water jets.
Reviewed Aug. 1, 2023
Safe Step's rep was informative. He got an answer for everything I asked. Safe Step said the cost would be 16,000. It ended up 19,000. But it's worth it. My new walk-in tub is the best thing since grape Kool-Aid. I love the jets. It is so relaxing.
Reviewed Aug. 1, 2023
I feel like I'm being squeezed in a little barrel full of water in the tub, but I'm getting accustomed to it as I use it. I wish it had a headrest for the back of it, though. I go to tilt my head back and I have nothing back there to hold my head up. That's the worst thing. But I like the sauna part and the jets, although I can't use the one that goes from my back because the water's up too high.
Reviewed Aug. 1, 2023
Everything was great with my Safe Step experience. The installation went great. Just had a little small strip that I gotta get replaced. We like the walk-in tub.
Reviewed Aug. 1, 2023
Safe Step had the best discount and what I wanted. The installers were also very professional.
Reviewed Aug. 1, 2023
The Safe Step rep we worked with was fantastic. We love the tub. But it needed a liner put under it because if that latch is not fastened all the way or if a five-year-old gets in the tub and their shoulder hits the lever, you've got water all over the floor. I've already had two major leaks and it was due to the handle on the door. I would have rather it been a little bit longer and a little more shallow. That way, it won’t be taking quite as much water and it would be more relaxing. Also, where you dump the aroma stuff in, it is broken. But we haven't called Safe Step to tell.
Reviewed Aug. 1, 2023
The Safe Step rep was a liar. She should have come out and told me that I needed a tankless or a continuous tank of hot water installed before I could proceed with this procedure. Because the water tank I have, which is brand-new, only holds 40 gallons of hot water, and the tub is 100 gallons. So, I didn't have a big enough hot water heater to supply the tank to enjoy the tub.
I have not been able to get an electrical person out here to check the circuit breaker to see if I have enough power. 'Cause if I don't have enough power to power a tankless continuous water heater, then I have to install some breakers in my house. And because I live out in the boondocks, I can't get anybody to answer my call as to buying me one, coming out and installing it so I can use my tub. I've had my tub for almost a month, I used it one time and it didn't fill up, but just a quarter of the way and the water turned ice cold. I have not been able to use it since and I spent 25 grand for the tub.
I expected to be able to use this tub every single day. The salesperson said it was gonna take a month to build the tub. During that month, I could have checked into the electrical and the plumbing. I could have had all of my ducks in a row so that when the tub would get installed, I could enjoy it immediately. Now, I’m trying to scuttle. I’m having nothing but problems. I’m totally dissatisfied. The tub looks nice. But there were parts missing that they had to order and get sent to me, and they said they would send me the part the next day. But I didn't get it for a week, which didn't matter because I couldn't use the tub anyway.

We're so sorry to hear about the issues you've faced with your Safe Step Walk-In Tub installation. It's frustrating to have the tub sitting unused due to hot water and electrical problems. We genuinely want to help you get the best experience from your investment. Please get in touch with our customer support team at 1-800-989-5101 or service@safesteptub.com, and we'll work together to find a solution that suits your situation.
Reviewed Aug. 1, 2023
The installation of our Safe Step tub was quick. The installers put it in and they were gone. I like the whole thing because I understand I can use the rain gear, the impulse and the lighting settings. Everything's good to me. The tub’s working well.
Reviewed July 29, 2023
I needed a step-in. I called Safe Step and they sent me this representative here and he talked and talked out here. I've not been able to use the tub though. There is something that was not hooked up right when the installers put the tub in. They wouldn't let us watch them. They kept the blind and the door closed and said they didn't want us to bother them. It made them nervous. My son said he didn't see anything wrong why he couldn't, but he was sitting there in the living room which went straight through to the bath and they shut the door where he couldn't see them. Before they set the tub, they had to put a plywood down.
Now, somewhere beside of the tub and my vanity there, there's a hole. I had carpet in the bathroom, which I shouldn't, but I did and I never had trouble with it. My son said “Mom, a snake can come up in there. You can see right beside that tub. You can look down there and see down in under there.” He raised the side of my carpet up. You can see to the ground. It scared me to death. Also, there's a leak under there and they're not finding it. I've got plumbers here. They told me I'd had to dig a hole because the underneath was too close, and they couldn't get in under there to get up to it where they need to be. So, I had to hire a guy to bring his digger and come back here at the back of my house, going through the bathtub. He dug a hole back there big enough for them to go in under my house.
The guy went all the way under there and he look. He said, “There's water. There's water coming down where they hooked that up, somewhere up there. They've not got that hooked up right, some way or another.” They got up there to try to hook it up. It is hooked up, but there's water some way or another. The plumber called, Scott, the guy that put it in. He talked to him for a minute. The plumber told him what they had found and started asking a few questions. And when he did, Scott told him he didn't have time. He was rude, and hung up on him. My son called Safe Step's customer service and he showed them pictures of it. They had to have a piece of paneling, and they went up to Ace's Hardware and brought in a piece of plywood and put it in there.
Reviewed July 28, 2023
I looked at the Forbes list of the top bathtubs and I was not impressed. The thing about Safe Step is they don't submit information for those. They're self-contained. I went to the Safe Step website, read some reviews, and studied the situation that way. TJ was my rep and he was fabulous and really good. I have two active duty youngsters in the military and TJ gave me a discount for that. Safe Step gives you a discount for your hot water heater too. They did everything they could. We were cash customers.
The installation was exactly like TJ said it would be. The crew came on time, which was a big deal to me. They looked at what needed to be done and made some suggestions about the floor. We just bought this house and they found some black mold behind the tub. They were gonna have to take care of that to put up a false wall there. We went extra and got it and got another floor. I'm glad we did that.
The crew told me what time they would be finished and they finished at that time. They came at 8:00 and were done by early afternoon. Even with adding and putting down the floor, they were done in four hours. They were talking about the toilet and we asked them to replace those. They went round the street and got toilets and did that for the other bathroom and this one. Even with that run to Home Depot, they weren't here for more than six hours. They were really fast.
I like the music in my walk-in tub. When you turn on your tub, it announces that the Safe Step is ready and ready to pair with your device. I pair it with my device and I can choose my music before I get into the bathtub. When it pairs, it just picks the music up. You can set the volume on the phone. I leave my phone in the bathroom across from me. I'm funny about electrical appliances and water.
I feel a lot better with my walk-in tub. I like the lights and the microbubble feature is really helpful. My husband had some distortions with the rash stuff and it's really helped him. I had a little discoloration, but not a lot. I had a foot that was giving me a big problem. There's the bidet too, which I never had a bidet before. These things make you feel luxurious. We prepared for our water bill to be really high but it has not gone up significantly.
I take a Safe Step bath three times a week and I really like it. The draining feature is really good. It drains fast. The water never gets cold. It's like a spaceship and so it has temperature control so your water stays the same temperature. It's a spa. It has a heated seat too that you turn on. You just turn on your music, you sit down, and you're heated. When you hit your water feature, you get a back massage with the water. You can do your feet and your back or just your feet or your back. It has a thing for you to turn there.
It has a timer on there and that's good for people who are maybe unable to maybe have caregivers. The nice thing is if you want to stay in there a little longer, all you have to do is reset it. You can stay in there as long as you want. It's a good system. This walk-in tub is worth it. I'm not swelling anymore. I would suggest Safe Step from the standpoint of economy. It's a great upgrade to your home and it adds value.
The only thing is I've got to find a place to get in another Safe Step towel. My husband didn't get one. We have one that we'll use around the holidays. People come over to look at the house, and I go, “Let me show you my new toy.” People go, “Wow!” Most of my friends don't have space. They're getting sold on the showers.
My prediction for walk-in showers is it’s short-lived because you're talking to people right now who are 50 to 65 and still pretty mobile. I tried to look at our house in 10 to 20 years. I do not suggest those showers because who's gonna help you walk in it? A lot of the stuff that TJ pointed out was tested by the Arthritis Foundation. I have arthritis. There's a non-slip surfacing on the bottom of our walk-in tub. There are handrails inside the tub because those do not do me any good outside of the tub if I need to stand up or I need to get out. Those are things that are important.
Reviewed July 27, 2023
Their sales rep Marshall was perfect. He gave me his card. The installation went really well. The installers took a long time but they did a good job. We really like the tub a lot. But it's pretty hard to close it. To shut the door, you have to be pretty strong. Other than that, my husband really enjoys taking a bath with it. Every other day, he uses the tub. He likes the music too. The tub cost a lot, but it was worth it.
Reviewed July 27, 2023
I was impressed with Safe Step's rep. She was fine. The installation day was quick and took about seven hours. The people working didn't bother us. We were able to go ahead and they weren't in the way. It was wonderful. We got everything that Safe Step could offer. The product was great for me because I have hip and back problems. My husband has knee problems. We're very satisfied. I'm able to sleep better. I like the microjets and I love the aromatherapy.
Reviewed July 27, 2023
The installation was supposed to be on June 20th. But the rep called and said the techs would be here with my Safe Step on the 5th. I asked, "Will you get in touch with the people that are gonna put it in to make sure it's okay with them." She said she would have everything lined up. But I didn't hear anything else from her. On Sunday, I thought someone would call to say around what time the techs would be in on whatever day they were coming. But that Monday at 9:00, the doorbell rang and it was the installers. The installation was a great experience. The tech showed me all the features. We got the tub to match the color of the tile around it and it looked perfect. So far the tub has been a tremendous help to me and we are all enjoying it. I go in there, sit down and turn all the jets on. It's heaven on earth.
Before, when I had the whirlpool tub, we had to step up high. I had to get the eat put across the tub for my husband to sit down and I turn around in the tub. I had to bathe him like that. With the Safe Step, the only thing I do is help him get in it and lock the door. He can bathe himself. He enjoys it because he plays his music or listens to a sermon while sitting there.
Reviewed July 27, 2023
Customer service was great and I was well-informed. Our new tub is serving its purpose and I really like it. But I'm an older gentleman and I'm still not sure how to turn the hand shower on and off. Other than that, the foot therapy bubbles have been my favorite feature. I recommend SafeStep.
Reviewed July 27, 2023
The sales rep answered all my questions and showed me where the product was made, and that it has a lifetime warranty on it. He had to measure it and make sure it fits. 'Cause he said they had to make it. The rep explained that it was gonna come in, and if they had to remove stuff, they'd remove it, and they would replace it just like they found it. The whole process took four hours. I love the tub. It has a showerhead. It's working perfectly so far.
Reviewed July 27, 2023
The gentleman who came over was very personable and nice. He was not pushy in any way. I said no to his proposal and my husband said yes. And he never says yes to anything like that. So, we got the walk-in tub. The installers were here ahead of time. Four men were working with the gentleman who ran the crew. They were great and knew exactly what they were doing. They came in, took out the old tub, put the new one in and walked us through what we're supposed to do. I was sitting in a chair and the gentleman who was running the crew got down on his knees and showed me the pictures and went through everything to me. So, I didn't have to get up. We expected eight hours and they were out of here in five. The quality was good. The paint was knocked up a bit in the bathroom but we have extra paint downstairs. We can just touch it up.
My husband and I each had the first bath that we've had in two years. We just lived with showers all this time because neither of us could get out of the tub. The features are hard to get used to, but we're hanging in there. I did not lock the door when I took my very first bath. My husband came in just to see how I was doing and he asked why there was water all over the floor. I said I don't know. We just got some wet towels and rugs. It was certainly my fault. Fred, my husband, called the salesman and he asked how we liked the tub. Fred told him we're doing well other than I flooded the bathtub. He said we were learning the hard way. My husband and I are not overweight. But if you are overweight, it would be very difficult to get in the tub. It's small and very squeezy for a big person. The jets are great but it's noisy. I got my tape in here and I'm gonna take a bubble bath and listen, and I could not hear my tape.
Reviewed July 27, 2023
The installers knocked part of my Sheetrock off up where the shower rod was. I also had yellow and white dust over my entire bathroom and they didn't clean up anything. Safe Step lied to me too. They said they'd put a shelf in here, but there's none. They also told me the water wouldn't run that fast enough and they told me to call a plumber. I called the plumber and the plumber said there was nothing wrong with the line. They told me I had to have it in writing before they'd come out here and see about it, and I just forgot about it. We are totally disgusted.
I hate the walk-in tub. It's not what Safe Step said and it costs too much. They charged me $18,173 and it ain't worth it. My friends and relatives came out here and looked at it, and I got negative comments. I wished I had never heard of Safe Step. I wouldn't recommend anybody to do business with them, and I hope that they never get to put another tub in. I'd like to talk to the CEO face-to-face.

We're truly sorry for the sheetrock damage and the lack of cleanup during your Safe Step Walk-In Tub installation. Our sincerest apologies for the missing shelf and the water flow misinformation as well. We're here to address these concerns personally. Please reach out to our customer support, and we'll collaborate on finding a solution that aligns with your expectations. Your feedback helps us improve, and we're committed to ensuring your satisfaction.
Reviewed July 27, 2023
The reps who came to do the presentation knew what they were talking about, and I was extremely surprised at the installers' efficiency. My wife is 81, and she uses the walk-in tub. She's not unhappy with it.
Reviewed July 27, 2023
The seller we had is a really nice, friendly guy, and he's really enthused about his job. Installation went smooth as silk, and it was done in one day. The price is steep, and I see a few things on the tub I don't like, like I have to squeeze up against a chair inside to get the door shut. We're also having trouble with the selection buttons. Half the time, they don't want to work and I was gonna call in about it, but I haven't had the time. Besides that, the tub itself is great. It's really soothing and I can just lift up my arms and legs and I'm floating. It's a good product and I'd recommend it.
Reviewed July 27, 2023
I like the design of the Safe Step tub. It looks more attractive. The young man who sold us was Brian. He did an excellent job. He was very knowledgeable of what was going on and answered all of our questions to our benefit. We got the walk-in tub combo with the shower package. They said they could do it in a day. They were here around the time they said they would be here and were gone by 4:00 o'clock. Our house is 45 years old, and we had a cast iron tub. They tore that out and I was impressed that they did a beautiful job. We have already recommended Safe Step to several friends. In fact, we're known around the neighborhood as, "Come up to the **'s and bring your towel and $5. They'll make you take your bath."
Reviewed July 27, 2023
The presentation was very detailed. The young fellow was there several hours and he explained everything to me. But we had some little setbacks. They sent the wrong tub because of the opening, the hook-ups, etc. They had to go back and get it. When the installer opened the drain thing, part of it was broken. He had to come back the next morning. Other than that, everything was good. They showed me how everything worked very thoroughly. The Safe Step tub is doing what I thought it would do. The neuropathy doesn't go away, but it feels a little better in the warm water. When I get a pedicure, I tell them that the polish is just extra because I just go for the foot rub in the bath. I can barely hear the voice that's announcing something though.
Reviewed July 27, 2023
The Safe Step rep was nice, very respectful and informative. The installation team came out and hooked it up in one day. They didn't waste any time. They got right in there and got to work. I can't wait to get the thing so I can play my music in there. But I don't have that capability yet because of where I live. The only thing I couldn't figure out was how to get the water back out of here. I didn't know that there was a thing you can open and shut so when you are in the shower, you can leave it open and still take a shower. We like it. I don't like to spend that kind of money on anything but the wife needed it. It's something she could get in and out of easily. I feel safer now. I don't have to worry about her falling.
Reviewed July 27, 2023
There are so many gadgets on my Safe Step walk-in tub and I'm still trying to learn how to use it. The tub wasn't in when their sales rep came and explained things about it. So, I wasn't actually looking at the tub. Then, when the guy came and installed everything, that was fast too. I'm slow on the uptake and it's hard to comprehend stuff when it goes so fast. But I've been able to use the tub. It's just that I have to do trial and error. One of the things the guy emphasized was to make sure that the door was closed and I thought I had when I used it the first time. But it wasn't until after I was stepping out the tub that I noticed that the door wasn't closed tight enough and I had flood on the floor.

Thank you for your feedback on your Safe Step walk-in tub. We apologize for any confusion during installation and understand that learning the features can take time. If you have questions, please reach out to our customer support. We're here to help and ensure you have a great experience with your tub.
Reviewed July 27, 2023
I was trying to get a walk-in tub for my mom and get the price her, but I ended up buying one for my wife. My interaction with the rep was nice. He explained things to the point that if it didn't go well, then I wouldn't have bought a tub. I was out of town working during the installation, but they seemed to have done a good job and it was a same-day service. Everything went fine, and my wife likes everything about the Safe Step tub. I tried it out once, and it was all right. The water starts getting cooled down the closer it gets to fill the tub. We definitely need to get a hot water tank. I didn't comprehend that part. The rep and I talked about hot water tanks, but I didn't visualize that whole water heater in there. I have a water heater, but we're looking at 80 gallons of water versus a 40-gallon water heater, so I gotta get a new one.
Reviewed July 27, 2023
When we had the Safe Step representative come here, he was very good and thorough in the knowledge of every part of it. My husband likes the jets, the fact that he can sit there and get his back more massaged. It also has a bidet. But we have two problems. One, the remote did not jive. I had to call them. They told me what to do in the electrical circuit box. Two, we had originally opted for this glass closure. When it came in the box, how huge it was and heavy, we decided we'd rather not have that. We’d just use the shower curtain. The fellow told us at that time that if I called and told Safe Step that we opted not to use it, somebody would come and pick it up. That's been over a month, but it's still sitting in a box in the hall, taking up all kinds of rooms. Somebody was supposed to call me back last Friday but they didn't do it.
Somebody said if they came and picked it up, they would give me a refund of $700. But another problem I've had with Safe Step is calling them and having different people call me back and saying something was gonna happen that didn't. They've not been helpful about things after the tub was installed and paid for.
Reviewed July 19, 2023
My experience with Safe Step has been positive. The sales rep was awesome. She knew what she was talking about and the product, too. She answered every question I had. It made me very comfortable. The installation day was great. They were professional. They were very courteous about what they were doing. They explained everything to me. I don't have any problems with what I went through and what I've done. I'm pretty happy with it. The tub looks really awesome. I would recommend it to anybody.
Reviewed July 18, 2023
The salesman was very thorough. I had very few questions because he pretty well-covered everything. But the installation was a nightmare. What I got is a gaping hole for a door. That was the 10th of May and I've been without a bathroom door all this time. I am not pleased at all. I talked to Chris, the installer, and they had forgotten to bring a door with them. Nobody had a 28-inch right-hand swing door pre-hung anywhere around. I called Safe Step on May 22nd and I didn't hear from anyone from Safe Step until Chris called me two days ago.
They knocked $350 off of my contract to compensate me for the door. But my issue is I don't have a pickup and I don't have a way to pick up the door frame. I called the contractor to see if he could put it in and the $350 will not do it. That's not enough money. $475 is the cheapest quote I've had to put in a door. They've tried to talk me into putting in a six-panel door but all my doors are solid doors so I don't want it. This is not the experience I expected. There are some little hiccups here and there that have got to be fixed, as well. Chris is gonna come back and replace the seat heater, which doesn't work. Also, the drain pops out. When I kick it over to lock it down, it pops back out and it starts draining. And I can't find anywhere that tells me how the aromatherapy thing works.

We're sorry for the installation challenges you've experienced with your Safe Step Walk-In Tub. Our team is here to assist with the seat heater, drain, and any inquiries about the aromatherapy feature. Please reach out to our customer support for help. Your feedback is important, and we're committed to making things right.
Reviewed July 18, 2023
Safe Step offered the better option of options than American Standard and Kohler. The best spiel we had gotten was from them. They did the installation in one day. Our mother likes the tub, but it intimidates her. She has some memory issues, so it's hard for her to remember which knob is what. She needs that cheat sheet that we have. But she took a bath the other day and she was very happy. She's been using it as a shower, sitting in there, washing her hair.
Reviewed July 17, 2023
Safe Step's installers were here for less than a day. They did a good job. I like the jets and the micro things. However, the tub is not deep and not long enough. And the door is very inconvenient getting in and out. I would get stuck. My wife is bigger than I am, and she could barely get in there and close the door.
Reviewed July 16, 2023
It's hard for my wife to get in and out of the tub we had. It had me afraid a lot of times when she got ready to take a shower or take a bath. I was afraid she was gonna fall and hurt herself. We had a sales rep from Safe Step and he was really nice. He explained everything to us and gave us the option of what we could do and how we could do it. He did a decent job. The installers did a good job too. When they came in, we had a water leak and we had to get a gentleman to come over and repair. The following day, the installers came on out and installed the tub and got everything put together.
So far, we like the walk-in tub and we enjoy it. My favorite feature is I can get in there and not be afraid of slipping and falling. Another thing too that the wife enjoys is getting in there, sitting back, and letting the jets hit her old bones. She still has a real bad knee problem and her back. I have a back problem as well. Both of us are just up in the age and just trying to make it. My wife still has a lot of back problems but she feels good when she's using the walk-in tub.
Reviewed July 16, 2023
The tub is supposed to have magnets that go on the side but those have Velcro. They don't stick like they're supposed to. But they're not gonna send anybody out. They want me to take pictures and then they'll send out the stuff for me to fix it. Also there are stuff that need to be fixed. I have water getting on the floor when I take a shower. I paid almost $10,000 for a tub that I'm not happy with. I'm very upset about it. They need to rectify and give me what I paid for. They cut corners when they shouldn't have.
Reviewed July 16, 2023
The Safe Step guy came in and one of the things he told us about was the lifetime warranty, and how they come yearly and make sure everything's running right. We knew that the floor in our bathroom was not gonna be able to hold the tub. He told us that I didn't have to pay for a separate contractor. We liked all of the facts since I've got arthritis that they were working with the Arthritis Association to make sure that it is the best for somebody with arthritis.
The installation went very smoothly. The guy left kind of late in the night since we had to take out a wall to get the tub into the bathroom, and then they put back the wall very well. They had to establish a sub-flooring for the tub so it wouldn't fall through the house, and they did that well. He tested the tub. He showed us how everything worked. It was mostly one young kid on his own and he did a fantastic job. We really appreciated it so much that since he was a young kid who likes things like beard neons and we had a couple in the house, we gave him both of them since we didn't want them anymore as a tip. The kid was great. The shower works beautifully. It's everything we wanted.
Reviewed July 16, 2023
The rep did a very good job with the presentation. She sold it. She didn't say any crazy stuff. She just told the true stuff and how it was. I fell in love with the tub. It's wonderful. It's a lot more relaxing since I've had it.
Reviewed July 16, 2023
I'm in a wheelchair and I've been unable to take the shower unless I have help in and out. I thought a walk-in tub would work and it does. I don't have to have anybody help me in or help me out. I'm just gonna take my bath. I'm really pleased with it. My Safe Step rep was okay and explained the process very well. The installers did a good job and they would explain everything. They showed us everything before they left such as how to work it. They were very friendly. The tub looks fantastic. It's real easy to get in and out of the tub. I like the little handheld shower too. Sometimes I don't wanna sit in the water and I just want a quick shower. It feels good to get a good clean bath when sometimes I have to skip it. I'm really proud of my walk-in tub and I love it. I'm glad I got it.
Reviewed July 16, 2023
My mom who's 81 is struggling to get in and out of a regular tub. The Safe Step walk-in tub gives her more independence. I have already talked to the company today about a couple of things I'm not happy with. The first one is up to the installers. When they left the house, we realized that one of the places where they caulk did not seal, and it was coming loose. So, I immediately called them. It was maybe five minutes. They said they'd come back to us next time they're in the area. My issue with that is they were five minutes away, and it would have just taken you five minutes to caulk it.
The other thing that I'm concerned with is I wanted to put some things on the walls for my mom to put her shampoo and stuff in. I selected a heavy-duty sticker that goes on to it and then they hook in. I was cleaning the spot where I wanted it to be, and it feels gritty like sandpaper. It's everywhere except in the tub itself. The outside and the inside of the tub are smooth, but anything above the top of the actual tub is not. They said to clean the pipes out with a cup of bleach, a tub of water and dishwasher. I tried some bleach on it. That didn't touch it. It doesn't say in the book to try vinegar, but our salesman said it works better than the bleach. I tried vinegar on it. It didn't touch it.
I tried some Dawn and a cloth, and that didn't touch it. The only place it was smooth is where I started to put the sticker on and pulled it off, and that pulled the grit off. So, I called the company today, and they were supposed to get back with me in five to seven business days. It'll be, unfortunately, the same guys that came out. We have used the tub being very careful about it. So, we have used it. When I called the company, they said, "Well, did you step in it right away?" I'm said, "No. They said, wait 24 hours." We actually waited almost 36 hours. So, we waited longer than we were required to. We've been very careful with it. There have been a few things mom complained about, but they were because she didn't understand something.
Overall, I love the tub. The microbubble therapy is wonderful. All the bubbles make you feel like your legs just wanna float to the top. The rainfall shower thing feels so amazing. Having the handheld as well makes it nice and easy for my mom and me. I'm more apt to shower than I am to take the baths just because I'm always in a hurry. If I'm taking a bath, and my mom would fall, I can't make the water drain any faster than it'll drain, and you can't open the door. There's a lock on it, but the water pressure is pushing outwards. So, pulling the door inward to open would be difficult, but I also love that aspect of it because the water pressure is helping hold the door close making it less likely to leak.
The product is a $20,000 investment, but it gives my mom back her independence. She can get in the tub when she wants to. The light, the ability to do the aromatherapy, and the jets are wonderful. The fact that you can fill it up as full as you can and soak down in reminds me of the old clawfoot tub we had when I was a kid. It's amazing.
As far as the company, they answered the phone when I called. I wasn't having to leave a message and have somebody call back. They were courteous and were more than willing to help me. Somebody is supposed to call me and get this scheduled to fix within the next seven business days. So, I'm really happy with that. Everything that I wasn't happy with is probably a matter of better training their people to have the customer first and come up with a solution or maybe training the consumer of, "Hey, you're gonna feel like this is rough.” It's just to me, if it's rough, it may hold bacteria and stains.
Reviewed July 16, 2023
The salesperson answered all questions and with great reassurance. It was typical program salesmanship. But the conversation was excellent and he did a wonderful presentation. He did everything that he was supposed to do in a manner that was acceptable to us. Safe Step has a couple of different features that other companies didn't offer and I got the walk-in tub. The installation could have been better. There's a lot to be desired with the contract people that they assigned after the sale. Safe Step is responsible for their contractors and I am dissatisfied with it. The contractor was not up to professional standards. But Safe Step, the brand name and the sales, lived up to their expectations or advertisement.
Reviewed July 16, 2023
It was an awesome presentation by Safe Step. That gentleman that came and did it, did a fantastic job. Answered all the questions, went through everything, step-by-step. I enjoyed that part. The installers did a wonderful job as well. Nice couple of fellas there. They came in, did the job, explained, let me watch. Explained what they were doing, answered questions. Good team there too. My wife joys the tub part of it. It's a little tight for the shower part of it. But I understand that because it needs to be for the elderly. Other than that, everything seems to be fine. We like it.
Reviewed July 16, 2023
The salesman explained things well and the installers were great. They had a crew come up here and the guys were very polite. They talked to us about everything that they were doing and they were very knowledgeable. It took them about three and a half to four hours to install our walk-in tub and one of them explained how to use the tub clearly. So far, I like the foot massage and the back massage features of our Safe Step. I just like being able to sit in nice warm water and relax.
Reviewed July 15, 2023
The reps were very nice people and they explained the process very well. The installers did the job in a few hours and cleaned up. I like the tub's water jets because I have a bad back.
Reviewed July 15, 2023
The installation team did excellent work. I like all the different features the Safe Step tub has. My wife and I both love music and we can play music through the speaker system. The jets are great. Everything including the door is right on point.
Reviewed July 15, 2023
The rep was excellent. I was sold the day that he finished his spiel about the Safe Step tub. The installation crew did an excellent job as well. They did it in the amount of time that they said they were gonna do it. We’re enjoying the tub. You couldn't get a better product for the price.
Reviewed July 15, 2023
The presentation was excellent. The rep who did it was upfront.
Reviewed July 15, 2023
The rep knew his business, and we got along with making the deal. They started the installation at 8:30 and was done by 2:30. The tub is safer for my wife. It's got the stuff on the bottom so she won't slip and slide. That was the main thing that sold me. I'm well pleased with the product and I'd recommend it to anyone that's in their disabilities of getting in and out of a bathtub. I should have done it a long time ago.
Reviewed July 10, 2023
I love everything about the tub as far as my needs. I would recommend it for anybody. Safe Step Walk-in Tubs's rep was a very good salesman, but he lied to me a couple of times, and I didn’t find out until later. He wanted to widen my bathroom door so I could get my wheelchair right up to the tub. And when the guys came to install, they measured and re-measured, and said, “You're not gonna be able to get your wheelchair in there, but we're gonna widen the door just to get the tub in.” That would have stopped me from even buying it right then and there. But I went ahead and went through with it, and they ended up tearing my cement floor.
On the hall side of the door, I have to repaint my whole hallway because of what they did. My floor, on the cement, they came back and put some cement in those places, but they cut my carpet away from those areas, and I have to replace the carpet right there. If the door had been put in right, they wouldn't have torn that much of my carpet and that cement floor. I didn't realize I would have to remodel the whole bathroom and my hallway. That gets expensive.
When they were installing the tub, the installers kept getting inside the tub with their shoes on. There are places in there I don't know how to get it clean. I don't know what they had on the bottom of their shoes, but I've tried everything, vinegar and all, without using something harsh. And it would be nice to have a clean-looking floor in that thing.
Reviewed July 9, 2023
There was a gentleman who was out before then who took down where the tub would be arranged so I didn't have to worry about that when the Safe Step installers come to install. And the installers completed everything that day. The only thing that I have a problem with, because I wasn't sure how it worked, is the aromatherapy. That hole that’s in the back of the tub area where you’re supposed to put some kind of crystals. I had a problem with it until I reread the literature the last couple of days to figure out that it only worked along with the two settings. It tells me that I didn't do it long enough for it to kick in. At least that’s what I got out of it.
Reviewed July 8, 2023
The Safe Step rep that came to my house was very courteous. He was presentable and nice. He sat here talking with me and my daughter. He answered any and all the questions we had and never did get upset about it or acted like we were bothering him. He was there for quite some time too. The installer and his little helper showed up at 10:00. He didn't introduce himself to me. But I just let them go at it. I let my son-in-law know to keep dogs in the room because I knew they were going to be in and out. The installation went fairly well. Then he explained and went over the use of the tub, which I'm still learning. There's a lot to take in. There are too many bells and whistles, but I'll get to know them eventually.
When the installers came, we had to take a car out of the driveway so they could back their stuff in to get into the garage. After they left, my daughter told me, "They left the garage door up and the kitchen door open." Good thing she noticed it because we got two little Boston Terriers. One of them would be hell to catch had she gotten out of that garage. Also, we still have flies because they left the doors open. It was horrible. There were flies in the kitchen, dining room and living room. That pissed me off.
When I got in the tub, I couldn't get the jets to turn on. I called Safe Step and told them I was having a problem. Then the installer called me and I told him the problem. He told me he was coming up the next day. He came out the other day and he had to put a new thing and took the thing that wasn't working. He was really nice.
Reviewed July 7, 2023
Safe Step Walk-in Tubs' rep was perfect. And the installers did a great job. They got everything done that one day. I like my new tub. The only part I don't like is not sitting in it when it's not filled up. I'm used to having water in it first. But you can't do that with a walk-in tub. And it empties fast. I wish it would fill as fast as it empties. But I like the Jacuzzi effect. I’m happy with everything so far.
Reviewed July 6, 2023
This was the second time that I've had the work done by Safe Step and I didn't like the way I was treated. I paid cash for this tub. I was told that if I use my cards, they were gonna charge me 3% or 8% to put it on my card. So, I said, “Okay. I’ll pay.” I also paid cash with the other tub. The first guy that did all the installation did it so fast because he was working alone. He didn't have anybody to help him. So he was simply trying to get everything done as fast as he could. He had to tear into the door and take the frame out. The same thing happened to the other one. But they never fix it up for me. Safe Step finally sent somebody to come and fix it.
I was gonna have to wait for them to come and finish it up. So, I called them up, and I spoke to a person. I said, “Just give me $200 to buy the paint and all the things that I need in order to finish it.” So, they did. They sent me $200 to finish up the job. But that was not the professionalism that Safe Step expounded on TV. I've had two dealings with them now, so I can truthfully say that neither time did the guys act professionally.
The tub itself will work, and it is good. But I don't even know whether I was charged the right price. We paid 14,000 for the first tub. For the second one, the rep started out at 20,000 but I dropped it down to 18,000. But that's not nice either. Safe Step should have a set price for an item like this, so everybody pays the same thing unless they wanna charge one person more than the other. I really don't like the way Safe Step handled the installation.
Reviewed July 5, 2023
It was a good experience. The Safe Step Walk-in Tubs salesman was nice. When the reps came to put the tub in here, they were polite and respectable. They finished it up in a day. I like everything about the tub. I like soaking in it and relaxing in it. The quality is good.
Reviewed July 4, 2023
The sales rep was a good guy. He knew a lot about the product. It took 12 hours to complete the installation. It didn't work according to the specifications of the drawings. They tried to do a skip job on it. I had to call Joe and he got it resolved. My agreement was it was supposed to be a full enclosure. They were gonna take out one shower and put it in a new area, and then they were supposed to cover the wall away from wall-to-wall on the ceiling and wall-to-wall on the back wall and on the side. But the installer thought he was gonna come in and cut into my fiberglass back panel and just stop the whole thing at half. They wanted to just go 47 inches instead of almost the length that they had to go. But that wasn't what the agreement was. It was in writing. Everybody knew about it. The guys that were doing it even had the paperwork on it. But they tried to get away with doing that.
I ended up having to call Joe and he represented me and Safe Tub and he got the thing fixed and got it taken care of. They ended up working the whole day. I had to spend 12 hours over at my shop with my wife, and we're both disabled. We had to take care of that and spend our time over there because we couldn't do it in the house with all the construction going on. It's only an 800-square feet house. It wasn't a pleasant experience getting installed, but I love the tub.
The contractor did a great job. They met the specifications which I and the representative agreed upon. So I was happy and I'm happy with it now. It's like a personal hot tub with all the jets and you can drain it. We like it. But it was a lot of money. So you got to make sure you're getting what you agree on in writing with your representative and your people have to stand up for it. Also, Safe Step should tell customers that they need an on-demand gas hot water heater. I ended up having to spend another bundle on a heater so I could heat enough water to fill it. I assumed that I could have filled it with a 40-gallon hot water heater, but it didn't work. I failed on the very first try. But the tub does exactly what we expected it to do.
Reviewed July 3, 2023
The installation went well. They came out once but had the wrong size tub. They went back and rescheduled then got the right tub. The tub is great. I like the micro-bubble thing and the lights are cool. The tub is not cheap but I'd tell others to give it a shot.
Reviewed July 2, 2023
We like the tub. It allows us to be able to move freer and be a little more active. My wife can sit in there and soak and have jets on her and help her relax. Overall, Safe Step did a really good job.
Reviewed July 2, 2023
I bought a Safe Step tub and it took me two months to get it because they said they had a permitting problem. The inspector came for the final inspection and apparently, there was paperwork missing. The paperwork was the initial permit had never been drawn. So he was upset about that. After the sale was complete, the rep pulled out a flyer that said the tub requires a 50-gallon water tank. He knew I only have a 30 and he had me waived that. The big problem is that nobody works here. Every single phone call has been from somewhere else. I'll send somebody who's 100 miles away.
When the inspector was here, the tub would not fill with water. I got into the tub a few days later and I got it to fill with water. But when I turned the jets on, the thing in the back which is for a scent of some sort went blowing out of the back, hitting the ceiling. It was an explosive thing. My cat still won't walk in that room. I tried 20 times to get that thing to attach. It seems like it's attached, but if you just lift it up, it lifts up. I only have hot water up to my knees. They said in the contract they would turn up the water heater, but they refused to do so.
The worst problem is they've messed up my circuit breaker box, and my disposal and my dishwasher will not stop running. Even when you turn the circuit breaker off for them, they still run. So they've somehow connected those into their wiring. I've had one phone call from Linda and she returned my call even though this has been going on for four months. It should have never been sold to me in the first place. But I can't put my old bathtub back. The worst part is I'm 80 years old and disabled. But they want me to crawl into my crawl space underneath my stairs and adjust my water heater myself. I would do that except I wouldn't be able to stand up again. There's nobody here to help me get back up. They also want me to do the electrical box. But my brother was blown up by an electrical box and he died. I have the trauma of that to begin with, let alone playing around with the electricity.
Reviewed July 2, 2023
I gave some contact information to Safe Step online, and within 24 hours, I had somebody on the phone wanting to make an appointment for the sales rep. Then he was here in three days time. So it was a fairly quick response. For the installation, I had been told a window for arrival would be 8:00 AM to 10:00. So contrary to my usual practice, I was up and dressed by 8:00 but nothing happened. At some point, one of the installers called and said, "We're just now headed out." Originally, we were scheduled for Monday but I had received a call that there was sickness among the installers. Then it was scheduled for Saturday at Memorial Day weekend. I was surprised they were going to do it on Memorial Day weekend. But I was told by the person on the phone that they wanted to stay as close to their install schedule if possible.
Two installers were going to give up their Saturday in order to get me installed. So, I called and Samantha, one of the installers, said, "We're just now leaving." She also said, "We need to stop at Home Depot and get some materials and we'll be on." Then they got here and worked together with each other very well and were pretty tidy in what they did. We were dealing with a rainy day, and I opened the garage door so they could bring things in through the garage. It wasn't raining early on in their visit. They did a little scuff up of woodwork getting through a couple of doors into the bathroom, which later my daughter did touch a painting on, and it's satisfactory.
The other installer was Mike, and during the install, he cut a hole in the bathroom wall to a ground fault outlet installed. He tried to patch up a spot. After they worked on and my daughter was looking over the project carefully, we thought the tub had scraped the wall going in. The paint on the wall was messed up. But I happen to have remnants of that paint job. So she fairly successfully covered that for me.
They worked in the garage and after they were gone, there were drilling crumbs where they had done some drilling and hadn't really vacuumed up that floor. So those drilling crumbs have been tracked in. But overall, the installation was pretty good. After they installed, Mike instructed me on the operation of the tub. Tomorrow, it will have been in a month since I had it, and I am not yet finding it to be a relaxing experience to use the tub. It requires a lot of understanding of how it operates and how to make all the whistles and bells. I'm 83 years old. I don't speak technology.
I called Safe Step on Friday of this past week to talk to the service department about five concerns I had. The lady that I spoke with was very patient with me and talked me through some of those things. But when I used the tub again, I still don't feel that there's any heat in the seat or back. Following her instructions, I still don't feel that the bidet is doing anything. Following her instructions, I don't feel that the drain is operating. I've got to hold it open by its manual control for it to drain. I can't just flip that handle and have it drain. I also asked her about the volume control on the speakers. I find it very loud. I spent a lot of money but I'm not getting my money's worth. But I appreciate being able to walk in, and not having to climb over the edge of the tub like I had to with the old standard tub.
Safe Step is very responsive to my problems. I've got an email from the sales rep. He has been responsive when I've emailed him. I've got his service phone number and he was very patient with me. But I would have liked to have been allowed to sit in the tub during Mike's instruction time, but it was full of water, so I couldn't do that. I had a feeling once the installation was done, they wanted to get out of here and back on the road and I appreciated that. The initial instruction period was fairly brief.
Reviewed July 2, 2023
I had a walk-in shower and one of these medical stools, but I thought that a walk-in tub and shower would be better and I'd feel safer. I went ahead and spent some money and got a walk-in tub and shower from Safe Step. The installation was very simple. They came in at about 9 o'clock in the morning, and I pointed to them where it was supposed to be located. Then, they proceeded. By 2 o'clock that afternoon, they were done. They explained the operations of the tub and said if I had any questions or if anything out of the ordinary comes up, I can just give them a call, and they would make sure that whatever the problem was would be taken care of. There hasn't been a problem.
As far as the tub, I used it twice before I left. I had to go up to Kansas to my brother. I had to spend a month up there. I have used the tub three times since I've been back, and I have no problems with the tub. I would encourage anyone that is around my age to look into a tub shower combination like Safe Step. I feel more comfortable with having mine. When I get in to take a shower, I feel safer than in just a walk-in shower. I can sit down and scrub my legs and stuff and not worry about trying to stand and scrub a lower part of my body. I feel more secure.
Reviewed July 1, 2023
When their rep came out, it was easy going. He gave us the facts and information and walked away from us when we asked him to. On install day, they did a pretty good job. But they had to take the whole frame out to get the tub in and I know they're not wood workers. My wife's a little concerned about the finishing touches. I'm not concerned as much, but that's what she got upset about. Other than that, they were very creative on the electrical. I didn't like what they told me about going down to our main hallway downstairs and putting all kinds of patch panels. They figured a way to go up straight to the attic and back down again and I was pleased with that.
The overall quality of workmanship was excellent. They did a good job all the way around and they cleaned everything out. There's only one little funny little thing -- when you take out the old shower head, you put a cap over it and the stuff they had didn't stick to our wallpaper. It has fallen off. The shower is disappointing, though. It's a battle to get in there. You have to sit down but that was minor. But then the shower curtain, if I pull it right up to the edge, will splatter off the back wall, go down the opening on the door, and put water all over our floor. If I put that shower curtain up to where the tub area is, that's what happens. I have to pull it all the way over to the wall at an angle and it's on top of it. It looks stupid, personally, but if I were to say I have a problem, I'm afraid I'm gonna get the floor wet because of the way the shower splatters everywhere inside, hits that nice surface in front of us, and then rolls down the edge, and I had a puddle.
We're getting used to the tub and we're learning little smart things. I had to point out to my wife that she could heat the seat up so it wasn't so cold when we sat down. She's happy with it now. She likes the jets in the back. She used the rain effect part of it and she had a similar problem with the splashing against the wall which she had to tilt at an angle. We're working out that kind of the issue with it.
Reviewed June 30, 2023
Tina came in and showed me the Safe Step. She did a great job of explaining and taking me through the details. But after I got through the machine, I was even more pleased that I picked that one instead of the two others that we looked at seriously. We paid a little more for Safe Step but we're happy with it. I've had my Safe Step now for about two weeks. At first, I was very unhappy. I had a very hurried installation by a young man by the name of Chris. But he came well-equipped, and he had a helper with him. He did a good job with the installation, but he was extremely hurried and did not have time to give me a full explanation. I even told him to slow down. I wanted to understand him a whole lot better than I did. I did that twice during the course of the conversation. But he did go through the numbers.
It was pretty difficult for me to get from the printed information all I needed to know to operate it. So, it's been a struggle to work through it these last two weeks. I kept pushing buttons until I found out what works. I read and reread the directions. It caused me to study the directions very detailed and that's probably good for me to do. But it would be most helpful if I saw a demonstration. The first thing I discovered was that I did not have an adequate hot water tank. So, we had to take out the hot water tank and put it in a new hot water tank to satisfy the needs of my Safe Step. It was pretty easy to go back and see what each knob was for later. Safe Step did a good job in the depiction of those things in the material. But you have to study about it.
I was very upset about not having a good indoctrination into the features of it. I told this to Chris, and the project chairman, a lady by the name of Morgan, but she was not in the office. But over a two-day period, I'd have four calls asking if she called me back so I could make these comments. I called back two days later, which was the week of the Fourth of July, so I knew everybody was moving around and having their parties and picnics. But I didn't get any callbacks when I left messages at all.
I called the maintenance department. I did not get a name from the lady that was there, but she promised to have someone call me back as soon as possible, which I assumed to be in a few hours, but I've never heard from her. I've gradually learned to operate the Safe Step. I'm 95 and I've had to work it through by myself. I love my Safe Step. It's a wonderful piece of equipment. It's hard to get in and out of somewhat, but it does a great job and I hope I'll get better acquainted with it as time goes on.
One of the reasons I put in the step-in tub is it became uncomfortable to stand in my shower and scrub without a handle at my age. I'm not stable. I went with a Safe Step so that I could sit down and wash my body without having to worry about falling. I'm a pretty big person and my first realization is how small the tub is. So, I have to be very careful getting in and out.
The door is delicate, but working around the door to get in is a challenge. Also, they didn't put the drain in the right place. If the drain had been forward and away from the door, instead of right where you have to step in, it would have been much better. It's right under your feet where you sit. You have to be mindful of that all the time. If it was in the middle of the front, your feet would not step on it regularly. When I stand up to get out, I have to separate my legs and get in an awkward position so I can open that door. Also, it would be a little better if you could open the door and stand in front of it when you're drying down with your towel. As it is now, you have to stand awkwardly.
The tub is very expensive. So, you should think it would be a little more foolproof. Sometimes the bells and whistles are a little heavy. The music and the light colors don't mean a whole lot to me. But the movement of the water does. The convenience of having the little handheld shower is wonderful. Overall, I'm very satisfied with the concept and I'm sure that I have the right tub.
Reviewed June 29, 2023
I had two companies come out and give me estimates, and Safe Step had more to offer. The installation went well. They did some damage, but they're having someone come out on Friday to fix it, so it should be fine. The bathroom door wasn't wide enough. So, they took off the doorway. They put that back on, but someone's gonna touch it up so it looks better. The tub seems great. It's helping my mom out a lot. I like the micro bubbles. They seem to work very well. I would recommend Safe Step.
Reviewed June 29, 2023
We're all very tall people and our knees would have been almost to our chest by the time we got in the walk-in tub. When we talked to the salesperson, he knew that because we were sitting there. He put the numbers down and got one in here but it was so short when I got in it. The man who installed the walk-in tub was super nice and quick on getting stuff done. He said Safe Step had one in stock and we could swap it out so he called me a few days later and brought it up, and had it installed that day. So Safe Step did a good job on that.
The cleaning part is a little convoluted but other than that, the tub is good. We like it. My mom is a little leery of the jets though because they're noisy but she uses it as much to take a bath in as she does with the jets. The little air bubbles have helped her skin more than anything. Those are wonderful. It looks like milk coming into your water because they're so tiny and the molecular part of it. I've used the Wi-Fi hooking up too, which is nice. But we have to turn it up loud to get it over the jets. So, it's almost not worth using. You've got the jet noise in the background, you turn your music and it's like you have to turn it up loud. I hear well and it gives me a headache. So, I just don't use the Wi-Fi with it, which is a nice feature, but it's not usable.
Reviewed June 29, 2023
The original installation started eight weeks ago. But the glass and the brackets to mount it were missing. It took them a while to get somebody back out here to try to rectify some of the install issues I saw. We've also got a problem with the caulking. It won't set up on the tub. If you touch it, it's still wet. They're gonna call me back with a date and time to fix it. I can't use the shower and don't wanna try to even attempt that now with the caulking situation being what it is.
Reviewed June 28, 2023
Safe Step Walk-in Tubs' rep was there soon. It didn't take long to have him come over and demonstrate. Had we wanted a beige tub, we could have had it sooner. But we wanted white, so we had to wait a couple of weeks. But it came in early, too. The installers laid everything down, laid plastic on the floor to protect it, and kept the doors closed to the bathroom so that when they were taking out the old tub, the household wouldn't be filled with dust. And they cleaned up. We were very satisfied. The tub doesn't drain as fast as I would like it to. But I like the micro and jets. We were very satisfied.
Reviewed June 28, 2023
I liked everybody that I talked with and the person who came out got me sold on the Safe Step walk-in tub. He went through all the other brands that they had and he was very honest. He said there were some that were cheaper but I wanted something that was going to last and I wasn't going to have any problems with. It's always good to get a bargain on certain things, but on something like that, I didn't want to get something that was just going to be a constant headache. When the tub was put in, the installer explained everything and went pretty much in good detail.
So far, I'm enjoying using the bathing part of my walk-in tub with the jets and the air. It seems to work really great for me and when I do the clean-ups on it, it works well. It takes a while for it to drain and I'm still trying to figure out some of the other little things about it, but I'll get it. It has enough information that it's easy to go step by step. Also, I have spinal stenosis and I'm diabetic, and with a lot of the things that I tried to do to make things better, this is something that does work.
Reviewed June 28, 2023
The Safe Step salesperson was convincing. He was really good. He made me believe that it was of good quality. The installation went smoothly and fast. The installers cleaned up after themselves. It was a really good experience. The Safe Step is an awesome tub. It has all the gadgets like the lighting. We also got that thing that plays music. There are speakers in the tub. So we just play our music from our phones. But the shower attachment could have better quality. After the installation, they didn't attach the pole correctly. So the water started squirting out. I had to go and tighten it but it was really easy to do. When I did that, I noticed that the quality of the shower could be better for the amount of money I spent.
The cost was too high. Also, the salesperson made us believe that we were gonna get more than what we did. Because there's this liquid and they gave us one little bottle that went into the tub. But the sales guy told us that we were gonna get a whole package after they installed the tub. I had to call back in reference to that. Nothing ever happened about it. But that was the only downfall of the whole process.
Reviewed June 28, 2023
The rep was the best I've ever seen. He knew his product and all the guarantees. I had to call him and get him to call the company about demanding $22,000. We worked out a payment deal of 200 and something dollars a month. The techs cut the door so we could get a wheelchair into the tub. The installer was on the phone with me when I ordered the tub and he got all the specifics on the door. The replacement door finally came in and as soon as it's installed and it fits, I'm ready for payments. I like the tub and I'm happy with it but I'm not completely happy until I get a door that fits. The wife doesn't like to use the tub because of the open door.
Reviewed June 28, 2023
The techs just went in and did the installation. Somebody could have given better instructions how to use the tub. They flashed through the instructions really fast. When I first tried to use it, I didn't even know you had to wait 15 minutes to a half hour to turn it on so you can get warm water. I was disappointed that it doesn't have any apparatus to maintain the heat. Since then, I haven't tried using it again. Also, I was disappointed I didn't get the shower kit because when I talked to the guy at the factory, I told him, "I want everything that comes with it."
Reviewed June 27, 2023
The lady who came out told us all about the Safe Step walk-in tub and she was very informative. She took good care of us. Then, the installation took seven hours and the installers were pretty good in explaining how to use it. But the finished work could have been better as there were some minor issues. So far, I like the water and the air jets, and the water massage features of the tub.
Reviewed June 27, 2023
The sales rep who came out explained everything down to a tee and he was really good. Also, the installers were wonderful. They took their time and they were very friendly. If I asked questions, they took time to explain what they were doing and how they were gonna do it. They came that morning and by that afternoon, they were gone. One of them explained and showed me all the features and he walked my daughter through. She loves it. It's a little bit too much water for me. On a trip, and we had a lot of walking, and my body was so tired when I got back. My daughter said, "Mama, why don't you get in the tub?" I said, "No, I don't have time." She said, "Put the jets on and just relax." So I did, and I felt so refreshing when I got out. My body didn't ache anymore and I laid my head on the pillow and went straight to sleep.
Reviewed June 27, 2023
They came to the house and showed us everything. The presentation was wonderful -- the way the rep explained everything and showed us samples of how the tub would feel and the sturdiness of it. I'm in love with the tub and the microbubbles make the skin soft. It exfoliates everything and it's very nice. My sister said it costs too much but it's well worth it, for me. I don't have to worry about taking a bath and falling.
Reviewed June 27, 2023
I like that Safe Step is all made in the US. Everything that goes into Safe Step is made in the US and I'm not so crazy about China stuff. The sales rep got a little pushy. He was trying to make a sale. He wanted us to make up our mind that day very badly. Also, we were just left hanging for a few months. We were given a time frame, but we were only updated one time. As far as the installation, the last minute, we changed where we were gonna put it. My husband didn't want to put in a lot of extra tile and have to hire somebody to do that. It was going to go in a bigger bathroom and replace a big garden tub.
They had sent a small tub and I thought they were gonna send a big one. They said that was the right one. So, it worked out well because we put it in the other bathroom right where the shower and the tub went. So, it fits perfectly. They had to do some extra plumbing work, but it looks very good and works very well. The guys that installed were very good. I can't complain about them. They went way above and beyond.
Reviewed June 27, 2023
Safe Step reached out back to me. Their sales rep was very good. He was very well professional and went over things very thoroughly. He answered all my questions and he reached back to me on several different things of what I should and shouldn't do as far as my hot water heater was concerned. At the time that he came out, I didn't have a hot water heater because it had just gone out. I'm trying to figure out what to put in. I thought about getting a tankless hot water heater but he told me I would be better off to get gas. The gas one was gonna cost me too much money to put in because I'd have to revamp everything and do everything all over. I was wanting to put the hot water heater in my basement. He went over different things like this with me so that I would know what I would be in for.
In the end, I did something that he advised me not to do. I put in an electric gas hot water heater. For the most part, it was not big enough. He told me it wouldn't work and everybody else tried to tell me it would. If I would have listened to him, I've been better off. We get by with it. We use mostly the shower part and the hot water heater has no problem keeping up with the shower. It's when we use the tub part that it doesn't keep up.
That aside, the installers were very polite and nice. I had a few issues due to the way things were when they tore everything out and when they put them back. But they were very cooperative and they did things that they didn't have to do. They did them because I asked them to. They took the shower out. Where it was, it was a bigger spot than what they are gonna cover back up. I had a piece that was going to show that had glue on it. I asked them if they could tear that off because I had a piece that they could put up there. That's what they did.
They did excellent work. I didn't have all my flooring done so they left the flooring. There was a piece in front of the tub that they couldn't cover because I have to put my flooring down and finish it out. The shower was there so I couldn't do anything until they got the shower out. They left me a piece to put in front of the tub so I could finish that up. I asked them if they could leave that for me. I was very pleased with their work.
The only problem I have is the tub is a little small for me. I’m 6’1”, 220. When they brought the tub in to do the installation, they didn't let me get inside of it. I looked at it and I was thinking, “Oh, **.” But I thought, “Okay.” I got it mostly for my wife. She’s on oxygen 24/7. She has a hard time getting around. When she takes a shower, she would get too short of breath. I did the tub for her so it could be more convenient, less stressful, and where she could more or less enjoy it.
Safe Step is fine. I have some friends who are as big or bigger than me. I would tell them, “Use your own judgment.” Anybody that's been here has looked at our tub and thinks it's really nice. I've gotten in it and I take a shower, which is fine. I've taken two baths with it and it works out because you slow the water down a little bit and the hot water will keep up. You just can't have it on full blast. If you cut the water down a little bit, it could keep up. After you get so full with it, take the shower part and just fill it up with the shower part.
Reviewed June 27, 2023
The Safe Step salesman was fairly convincing. Our walk-in tub was put in on the 25th of May. The installers were very nice. They took the old one out, put the new one in, and it took about six hours. Our tub had the circulating jets and I like the setting that exfoliates your skin. Overall, the tub is nice. My only problem with it is I have a 50-gallon hot water heater and when I use the tub, it uses all the hot water. Then when we try to rinse, the water is not hot yet.
The salesman did say that we might have an issue with the supply, and we do. He didn't say I would need a bigger hot water tank. He did say that it might not be adequate or it depends on the recovery time of the tank that I have, which is a new tank. If two people wanted to use it in succession, they wouldn't be able to. He should have emphasized that a little bit more. Now, I'm in the process of investigating on getting a tankless water heater. We've only used the tub twice since we've had it installed because of this issue.
Reviewed June 27, 2023
We are very satisfied with the product of Safe Step. My handicapped daughter is very happy with it. It was not cheap, but the way the sales rep explained to me was very nice. Everything was also fine with the installation. They did it quickly. The only thing, the inspection took a little bit because the inspector was not so happy. We needed more fire alarms. They had to come back, but it was not a big deal.
Reviewed June 27, 2023
The salesman was good and everything went well. We’ve had the Safe Step walk-in tub for one month and my wife likes it. It helps the aching bones.
Reviewed June 27, 2023
The guys who did the installation of the walk-in tub were great. They were careful with the surrounding apparatus. They were going all the time and they had it in in one day. I've got diabetic neuropathy and weak muscles due to the neuropathy, and the bubbles and the water jets feel so good. It's like getting a full-body massage. When I get in the tub, I'm in there for at least half an hour. We love the Safe Step walk-in tub and we’re in it three times a week. People should get it. I would even let my friends come over and try mine and see if they like it. You get them in there one time and they're going to buy one, especially my golfing buddies. They have arthritis and sore muscles.
Reviewed June 27, 2023
The salesman was very informative and professional. Once I saw his presentation and saw the merchandise, I was sold. The walk-in tub was delivered and the two fellas who installed it did a wonderful job. They got here about 8:30 in the morning. They were young gentlemen and they went right to work. They never stopped for lunch and I was concerned about that. But they kept at it all day. They left at 4:30 and everything was in perfect condition. They worked very hard. I'm in a wheelchair and can't walk at all so, the walk-in tub has been such a blessing to me and it was worth every penny I paid for it. It was much different than I expected. It was much bigger and all trimmed out with molding. My bathroom is a bone color and the tub is that. I've got the jets that help with my legs and my back and that's all I need. The tub drains very fast and fills up fast as well.
I have to tell everybody I see about my tub. Everybody's surprised because it's beautiful and very impressive-looking. The experience with Safe Step was an absolute pleasure. There’s a molding in the hinges on the inside of the door and it had fallen off. So, I called Safe Step. It wasn't hindering the operation but I wanted to make sure it didn't get lost and that I got it back on. The tech was here within two days and he was very nice. It just took him a few minutes to repair it and I was very impressed with that. It wasn't a big deal and would probably take several days but he was here right away and took care of that. So, that says something about their service as well as the product.
Reviewed June 27, 2023
The rep had a good product to sell and he knew how to sell it. We were able to stay in the room where the walk-in tub was going to be put and the installer was in and out. The installation was very rapid. Every time I'm in the Safe Step walk-in tub, I just love it. It gives me a nice, good shower and I can sit down and take it. Then I can get up when I have to wash certain parts of my body and I'd sit back down. The quality is great and everything is top-notch.
Reviewed June 27, 2023
The installation was very quick and professional. They finished it in three hours. I like the tub. My dad likes it too. I enjoy the microbubbles to work out the kinks and pains. My dad likes the standup shower. He's safer when he takes a shower. But my mom is afraid to use it.
Reviewed June 27, 2023
The guy that ran the installation crew was a good guy. He knew what he was doing. My wife loves the tub. It makes it so much easier and safer for her to bathe. It's got a Bluetooth radio, bubbles, an oxygenating thing for the water and lights.
Reviewed June 27, 2023
It was a good experience with the company. I was impressed with the salesman who was terrific and the technicians who put it in. The installation was wonderful. My wife loves the tub.
Reviewed June 27, 2023
The gentleman was very nice. He checked everything and told me everything would work. I was well pleased with the representative. The installers were very considerate. They did an excellent job. I'm satisfied.
Reviewed June 27, 2023
The salesperson gave us high expectations as far as the tub and what it would do for us. The first time that the installers were out, they had to come back because we had to have some replacement done on the floor. We got that done then they came back that next week and installed it. But I had to call them back to do some more patchwork. It looked sloppy in some places. I chose Safe Step because of their reputation, but I'm wavering from that 'cause I ain't getting my stuff done. I don't have the shower rod and the curtain yet. We love the tub but we don't get to shower in it much because it's not completed. It wets up the floor a lot of times. The people that came out to set it up were supposed to be ordering the shower rod and the curtain. That has not happened. I don't know what's going on. Nobody has contacted me.
Reviewed June 26, 2023
The rep was a good guy. There was one thing he may have said to me, but I wasn't listening, and I wish I was listening about it a little bit better. I have a tall, 60-gallon water heater and a regular sized home one, and it takes every bit of it. I know how to control the warm water and get it hot at the very end, but it takes the entire tank and the tub under careful monitoring not to run into cold water before the tub is full. I like a hot bath. But I can't do it with my existing hot water heater. I can't get it as hot as I would like it.
The guys that installed it did a great job, but there were a couple of things that I had to go back and re-caulk and reseal after I filled it full of water, got into it and moved around a little bit. It might have shifted or leveled. I’m 5’10” and I weigh 250. I wish it was a little bigger. I wish it was about a half size of the seat a little larger where I can move around in the hot tub a little bit. Also, they don't have any railing or anything around the edge of the tub to set anything. It would have been nice to have had a little shelf on that backsplash that you could set soaps, shampoo, razor, etc. But the tub works and I love it. I've never felt cleaner than when I get out of the Safe Step. With a little soap not to get too bubbly, it cleans your skin and makes you feel clean. I'm enjoying it. It was a lot of money but it was a good investment for me. When I get too old, it'll be a very nice tub to be able to get into and get out of and enjoy my bath.
Reviewed June 26, 2023
The sales rep was fine, and we made the decision right there that day, but the tub is a little pricey. After we got into the point of using it, now I wish I would have done more research in some of the other ones. We also have some issues, including with the caulking and some of the instructions. I was told that I was supposed to get an instruction booklet within six weeks, but we still haven't seen anything. I've got an issue with the drain as well, and I'm waiting for somebody to call me back. I called and left a message once, and I'm gonna do it again today.
Reviewed June 25, 2023
The rep was honest and outpouring. He didn't dissuade me either way to do what I want to get done. He gave me the color scheme or what kind of wall I like and was totally awesome about it. The installers showed me what the bathtub would look like before they brought it into the house. The quality of work was good. I even had some cabinets that were over my bathtub and my showers and they took those out. They brought them all the way to the top.
My favorite part about the tub is that it can blow air in and I get water that circulates. The tub also has jets and a heated seat. There's also an aromatherapy setting I could use and there is a little Scentilla bottle that comes with the tub. The fill-up and drain times are excellent. Also, if you got a small water heater that is not compatible, they'll tell you that you might have to get a bigger water heater. On the electrician part, I had the electrician come in, they thought they were able to use my existing box, and they actually had to drop another breaker box in.
Reviewed June 25, 2023
Safe Step was absolutely wonderful to work with. I called a relatively local company and talked to the guy and I really hit it off. He came across as intelligent, wanting to help us out, and not wanting to oversell anything. So he was great to work with. The installers took my old tub out and everything went well. They made everything work out so that there was no major expense involved. I'm an above-knee amputee and I noticed those tubs have jets. I have a spa outside and I had a big tub inside, but it was huge. There was no need to have that big a tub. With the Safe Step tub, I can have the jets and there are other options too and it really helps. The tub is really nice. I'm glad I got it.
Reviewed June 25, 2023
The installation went well and the installers were very professional. They had to do it in a farmhouse and put a nice new tub in it, and that's remarkable in my book. The Safe Step walk-in tub is in good shape and the quality is very good. I have limited mobility and it's difficult for me to get in and out of the old tub. So, just being able to get in and sit down in the bathtub is a plus for me. I like having the shower and the tub together as well as having the water bubbles. It helps with my arthritis. But I can't figure out why one pump is not pumping water on my feet. I turned the switch over like it's supposed to and it stayed the same. Perhaps it was something I was doing wrong so, it's no reflection on them. I have not contacted them about it. But I'm sure that once I get ahold of them, they'll be able to do something.
Reviewed June 24, 2023
Safe Step Walk-in Tubs seemed to have a better reputation than others. They've been in business a long time. And when the salesman came over, I was convinced that I had the right one. He was very knowledgeable and nice. He was here for a long time and I enjoyed his presentation. The first time the installers came, they brought a smaller tub, and the guy said, "I want you to try and sit in it before we bring it in." I did and it was so tight. So, he said, "I'm ordering you a bigger tub." I appreciated him doing that before he even brought it in. And he brought the other one and I was able to sit in it and I said, "This is perfect." So, they came in and started the installation. I had a lady here that oversaw everything and she said they were nice, cleaned up after themselves, and the installer explained everything to her and gave her the card so I could look at it. I appreciate the way they did it. The gentleman that was in charge was very nice.
The tub is wonderful. The fill-up is wonderful especially because I have the heated seat. I just sit there and play a game and listen to music because I have the surround sound. And once it's filled up, I enjoy it. The only thing is I've got to get a larger hot water tank. Yeah. And they kind of gave an allowance for that when I was signing for it. The rep said he would give me a $750 allowance for another water heater because mine may be too small and it is. So, I have to do warm water instead, which is still good but not as good as it would be if I had the hot water. Other than that, the water goes out fast. I was surprised.
I could get in a tub, but I couldn't get out and someone had to help me out. So, with this experience, my husband would ask, "Are you taking another bath?" I would say, "I sure am." And I'm my husband's caretaker, so I get him to bed and I go in, relax and stay in there as long as I want to. I have let my husband take a shower in there and he loves it. He always said, "Could I take another shower?" He has his own shower. But he likes the tub and I appreciate that because I love it.
Reviewed June 24, 2023
I liked that with Safe Step Walk-in Tubs, setup installation was included and I also liked their accessory packet. Derrick was very knowledgeable about the product and helpful in that. The installers were professional, friendly, and did mostly a good job. However, the tub's step up is not great. But if it was a higher step in front of the door and the door was shorter, we wouldn't have to scrunch over in the corner to shut the door over our feet. If the door was higher, there would be more room for our feet, for the door to slide over. Because we only have an inch. I like the tub.
Reviewed June 24, 2023
The reps from Safe Step were very descriptive during the sales visit. The installers did very well and got the installation done in one day. I've used the walk-in tub several times and I like it very much. I was satisfied with it. The only trouble is I don't want to get out of it.
Reviewed June 24, 2023
Safe Step is a tub that I've wanted for a long time. I enjoy it. It has a lot of jets. I like the jets on my back and my legs. It is easy to get in and out of too. Everybody said it's too much money, but it was worth it. The only thing was where they said they would install it in one day, that didn't happen. It took two. It had something to do with the plumbing. They didn't have the backsplash. They had trouble finding it because they had to come down here. They ended up going to Home Depot.
Reviewed June 24, 2023
The rep was great, very understandable and explained herself perfectly. I was impressed with her knowledge. The installation was done in less than a day. It was unbelievable. The installers started at 7:45 and finished at 9:30 in the morning. The Safe Step walk-in tub is for me and my wife, and it’s very good. The whirlpool is my favorite feature.
Reviewed June 24, 2023
The installation team was nice though that one man was bossy. I love Safe Step. I've only had the tub about a week and it's so nice.
Reviewed June 24, 2023
We're not little people and we thought there would be a little bit more space in the Safe Step walk-in tub. We're mainly using it as a shower because we had a problem with shower chairs and it just seemed like it didn't work. Also, that door that opens to get in there is really tight for us to get. In fact, it's almost like we have to stand up in order to get the door open to get in it and then close it. So, it could be better situated that you could maneuver in it better. Other than that, the tub is all right and we're still getting used to it. When it was installed, the installers got here at about 9:30 and it was after 6:00 before it got all finished.
Reviewed June 24, 2023
A nice guy came and gave us a presentation. He told us about the Safe Step walk-in tub and we signed with them. The installation was nice and and it took about two months to get permits. The installers were four guys who were very professional. They were here one day, then we had the inspection by the county. The electrical part passed, but the plumbing part did not because the door leaked. We contacted the company and they sent the crew back. They cleaned the seal and the mating surface, filled it with water, and went for about five days. Then, they contacted the county, and the inspector came back and passed it. So far, the tub is great. I like its micro bubbles and regular bubbles. With the walk-in, it's easier for my wife to get into the shower, which was the main reason why we got it. Even though we have a walk-in shower, this is a lot easier. It's expensive but it's worthwhile if you have problems.
Reviewed June 23, 2023
The installation went great. My wife loves the tub. Everything turned out as well as we could expect. The sales rep was an excellent salesperson. He was an excellent fundamental salesman and those people are pretty rare. The installation guy was really good. He made a minimum mess. Everything fits just right. He did a wonderful job and did it all in one day, which was surprising to me. The thing works just fine just as it's advertised.
Reviewed June 23, 2023
When Safe Step came in, they checked everything out, told me what it would take to put the tub in, and then they sent the service technicians in and they did it. They had two guys come in and did everything except the electricity that we had to run, and then they had an electrician come in and do it. I've got a bad back and the tub does me good. But I'm not as happy with it as I thought I'd be because it fits my wife better than it does me. She can get more water on her than I can. But I'm pleased with it so far.
Reviewed June 23, 2023
I like Safe Step Walk-in Tubs' features. Also, the installation process was good. It didn't take them long, but had to have some tiles replaced. They had to tear the wall apart. Other than that, the quality of the work was very good. They put the tub in. It took one day. The tub is great to sit back and relax in.
Reviewed June 23, 2023
My wife is 80 and she wanted a walk-in tub with circulation. I liked the way Safe Step made it with the door with the angle on it to go over your knees. It seemed to be the best deal. I was a little surprised at the cost, but that's the way it goes. I was very satisfied with the salesperson and the installers. The sales guy was very informative, easy-going and personable. He didn't really push anything.
The installers said they'd be here about 8:00 and that was the time they showed up, and they were done by 4:00. I was totally surprised because of what they did in that amount of time. It was an installer and his son, and they worked very well together. They had to remove the old tub and replace it with the Safe Step and do the walls. They had to run the electricity because the old tub wasn't a bubble tub. So it had no electricity. They had to change the plumbing somewhat. It was on the same wall, but they had to change it a little bit to do the Safe Step stuff. We picked out the wall that they were going to use for the covering. It was easy. They put down stuff when they had to walk through and put stuff on the carpet. So they wouldn't make anything dirty. They were very clean and concise.
While the son was packing up the stuff, the father explained everything to us. It was real easy. It was a very good quality of work. They caulked everything really nicely. But the remote control got misplaced. So I called the Safe Step line if I need help and said, "Hey, I'm looking for a remote. What would I have to do here?" The lady took my name and address, and we got it in the mail this morning. So it was very quickly done.
I went over to the tub and pushed the on button, and everything came on. With the remote, I can change the settings without having to reach over my wife in the tub. With her sight, she can't read those buttons very well. So I can come in there and say, "Hey, you want the air? You want the water? What do you want? We can take care of it." We got the Safe Step tub with all the goodies. The bubble things are nice. My wife likes everything about it. I call it my bathroom car because I pay less for my cars than I paid for this tub. But we're hoping it helps my kids sell the house.
Reviewed June 23, 2023
The sales rep was knowledgeable, very polite and helpful. I knew what I wanted and she was able to present it. The installers came in and they got to work and finished within half a day. Then, about hours later, two other electricians came and they were very polite. They seemed to be doing what they were doing. Everything is working. The tub does everything. I like the air and water and heat. The heat keeps the water hot or warm. In a regular bathtub, your water cools off after a while. With the Safe Step, I'm able to have a sit-down bath other than just a shower. The tub makes me a little more relaxed.
Reviewed June 23, 2023
A major thing that made us go with Safe Step was that it was made here in the US. They had local representatives. That's always a big thing for me. The price wasn't exactly the cheapest, but it was far from being the most expensive, too. The sales rep that we dealt with was the most personable. He focused on the product itself, and not on other companies, which a lot of the reps from other companies were very quick to point out to you. The installation was a very quick process. The installers were in and out in a matter of less than five hours. They were very professional. They knew what they were doing. The tub has excellent quality. I love it.
Reviewed June 23, 2023
Safe Step had the best price. They were the only one that I got somebody that I could talk to. Also, the people who came were fabulous. There was no pressure with them. Just, “This is what we have. This is how much it is. These are the discounts that are available due to all the things that you have going on. And this is where you can finance it. And you like it, fine. You don't like it, thanks for giving me the time.”
Reviewed June 23, 2023
The salesman made a good deal. He had a great presentation. When the installers came, they were here and gone just like they were supposed to. My wife has only used the tub once. But it's a little process you have to learn what all those buttons are. So it's a matter of repeat usage. My wife said, “It's pretty nice. You just got to figure it out.” I have also been in it and it seems to work just fine. The only thing was that when they installed it, I had a blind in the window. They put an eight-inch thing return on the side of it because it's right in front of a window. I told the installer that the blind ain't gonna work and it ain't because the blind is a little bit wider than the whole thing. So I'll have to do some cutting on it. It's gonna take some time to get that fixed.
Reviewed June 23, 2023
Safe Step Walk-in Tubs' sales person came out. I liked him. He was very knowledgeable. He explained the tub to both dad and I. And he wasn't a pushy person. He went outside and walked around, and let us discuss whether that's what we wanted to do and go with him, versus somebody else. The installation was interesting, because the unit is already put together. The biggest portion of it was getting it out of the truck, unpacking it, while somebody was on the inside demolishing the shower and tub that was inside. I went back and forth and watched both the destroying of the tub in the shower. I also went back out and watched them put the finishing touches, all the pieces that go on the unit that came in in separate boxes before they took it inside the house. They covered our wood floors with cloth.
The only thing that I wasn't happy about is our hot water tank wasn't big enough. And I had to buy a booster. I thought that they should have put on that booster that goes under the water tank for me, instead of me having to pay a plumber to do it. I ordered the part because it would probably be necessary to do it. But when I ordered the part, I thought I could talk Safe Step into putting it in for me, because they were doing plumbing and putting the tub in. But they wouldn't touch it.
The tub has a fast drain on it. It takes 20 minutes to fill it up, but it takes three minutes to empty it. That's one nice thing about it. I don't have to sit there in dirty water, wait for it to empty out. It has these controls on the tub, and it also has a remote control that you can use to turn the power on the tub. You can turn the heated seat on. You can bluetooth your telephone to it to play music. You can turn the jets and the water on. As you're filling it up, you have to sit in it and shut the door before you turn it on. That's why you want the heater on the seat turned on. But you put your feet down inside of it, and once it gets a bit of water, you can turn on the jets on the bottom portion and you can start letting it massage your feet. It's put together very well.
Reviewed June 23, 2023
The Safe Step representative was excellent. He's a good talker. He's paid to talk, but he made a good presentation. The installers were very professional and polite and were able to do everything they wanted to do with no problem. I like the tub portion. Overall, Safe Step was excellent. Everything was professional like they should have been.
Reviewed June 23, 2023
I wanted to see what it was all about and I called up Safe Step. I liked what they said and they went ahead and installed it. The new walk-in tub is very nice and relaxing. I'm glad I bought it. I am very satisfied with what Safe Step did and highly recommend them.
Reviewed June 23, 2023
The sales rep from Safe Step who came out was good and the installation went really fast. They got here about eight o’clock and they were out of here before one o'clock. Also, I like the tub so far. It has a whirlpool for my legs and back.
Reviewed June 23, 2023
The salesman that came over explained everything totally. He told us that we had enough water in the 50-gallon water heater, the circuit breaker was good, and there was plenty of room to get it in. Then he showed us prices and gave us discounts. Since we paid cash, we got more discounts. So, it was a very good experience with him. He didn't have to sell the Safe Step product. We already thought of buying it. The installers got here about 9:00. They were done by 5:00. They were gone for an hour and a half because they had to go get parts and lunch and dump the trash. They were very efficient. It was a husband-and-wife team.
The tub has great quality. There's only one sad thing about it. We bought it for my wife because she had back problems and she wanted me to get a bubbler in our regular tub. I said, “How am I gonna get you in and out?” So, we were always thinking about that walk-in tub. We ordered it for her to recuperate, and it took three weeks before they installed it. She never got a chance to get in it. She passed away on June 13th, and it was all for her. She got to ask us to come and give her a shower in it, but she never soaked in the tub.
Reviewed June 23, 2023
The installers brought the wrong tub the first time, but things happen. I just waited a week and the installation was very good once they got the right tub. Everything worked out okay. We like the Safe Step walk-in tub very much. A lot of times I use the shower and soak my feet. My husband gets in three times a week, whereas before, he was afraid. He now enjoys it.
Reviewed June 23, 2023
The experience with Safe Step was positive when I reached out to them. It was prompt. The installation was done in half a day and it was fantastic. I like everything about the walk-in tub except the music because the volume is too low. I have a bad back and hip and the walk-in tub has been making things easier. But you need a one-inch-thick pad or something you can put out over the curve where the seat goes down to the lower part of the tub so that you can scrunch down in there and get fully submerged.
Reviewed June 23, 2023
There are some things going on in my life recently and it slowed me down a bit. Before I get any older, I wanted a walk-in tub to help keep me in my house. My Safe Step tub is expensive but it's a nice fixture. I do like it. It's got a panel on it. You can either use your fingers or a remote control. I've got back, neck and leg problems, and it's nice to have a sauna in the house. It's like a sauna. It's very relaxing when you get in. I have a hard time sleeping, and it relaxes me well. They put an overhead shower in it for me too with a rain showerhead.
The rep who came over, Mark, was really congenial. He was really smart. On the scale of 1 to 10, I'd rate him a 9-plus on intelligence. He was very helpful. I'll give him a 10 on being a nice person. He was very good on follow-up. The installation crew was very nice and quick. They seemed to know what they were doing. They could have done a little bit better on the caulk job, but it's all right. Other than that, I bought a remote control with them that didn't work, but they came back four days later, coming through the area, and dropped one off at my house. Safe Step stood by their contract. I enjoy the product. It's probably one of the nicest ones in the industry.
Reviewed June 23, 2023
I wish I'd never heard of Safe Step. I'm 90 years old. I thought this was gonna be a wonderful experience, because I have arthritis, but it's horrible. I turned the water on, but the tub wasn't filling up. I thought I closed it properly, then finally, I stood up and noticed that the water was all over the damn floor. All my hardwood floor is gonna have to be replaced now. Safe Step said that they would come out, but I can't believe that there isn't something to stop the tub from flooding my house if the door wasn't properly closed (other people can't either). There should have been a signal that it wasn't properly closed. I'm terrified now, and I don't know if I'll ever use it again. Also, the installers didn’t spend much time with me. One guy was trying to make sure my check cleared, and the other guy was drilling a hole in the bedroom wall. It was a mess.
Reviewed June 23, 2023
The sales rep was good. He met me at my house and we talked about everything. He was very informative. The people that did the install did a good job as well. They were here and out within a little over a half a day. The only thing I don't like about my walk-in tub is it takes too long to fill up, and I'm just sitting in there. Once it gets full though, it's fine. I like the microbubbles because I've got some skin irritation on my legs and that helps. The tub drains quickly too. Overall, the Safe Step tub is nice if you've got time to sit there and wait on it to fill up.
Reviewed June 23, 2023
The sales rep that came out was very professional, nice, explained everything very well, and definitely not high pressure. The installers were very good too. They were very efficient, and I had no problem at all. They cleaned up perfectly before they left. The only problem is the door, getting in and out, but mainly getting in. If we're gonna take a shower and we're not gonna sit down on the seat, we have to be fairly thin to get past the door, but we manage to do it. My husband had his 92nd birthday last week and the big thing was the tub. Everyone that came had to go look at the tub, and they asked about it.
Reviewed June 23, 2023
The sales rep answered all of our questions and we signed the contract. The install took less than a day, and the people that installed our Safe Step tub were nice. So far, so good. The tub seems to be working fine, but it's got a little noise when it empties the drain to dry it out. 30 minutes after draining, there's an engine that comes on and swoosh. Still, we're happy. We're 80 and 87 years old, and we opted to do a walk-in instead of get a hot tub and take a chance on falling or not being able to get in and out. It has the jets just like a hot tub would and it's very nice.
Reviewed June 23, 2023
The sales rep's job was very easy as I already knew I wanted the Safe Step tub before he came. The installation was very good. The tub was supposed to come with Bluetooth speakers and it didn't come with that. But that was probably because the tub was done a whole lot faster than it was supposed to be. When the installation guy was showing me how the tub worked, he mentioned that when it turned on and it was blinking blue, that's when it was trying to Bluetooth connect to the phone. When I asked him where were the speakers because I was going to get my phone and try it out, he mentioned that he didn't see the speakers when it was being installed. He also said that he would have to order those. I haven't heard anything back since then but we got it installed in June and we're still in June. Besides that, I like everything else about the tub and I would tell my friends to get it. It's completely worth it and I brag about the tub to everybody I speak to.
Reviewed June 23, 2023
Safe Step's sales rep went through all the steps of telling us about their product and explained some of the deficiencies of some of the other products. Then, they gave us a timeline for the installation of two weeks after ordering, but it took three to four weeks to get the tub installed. The installers were professional and pretty clean. But we had a cast iron tub, so there were little dust and particles that I needed to get. After the installers got done, they filled up the tub and showed us that there were no leaks. And we had to wait 24 hours before we could use it.
At the end of 24 hours, my father got in and it had a leak at the bottom of the door. I went through several bath towels sopping up the leak. I called for maintenance, they came out to do a couple of things, and the tub hasn't leaked since. So overall, it wasn't the worst thing in the world. It's just that you've waited four weeks for the tub and when you get ready to use it, you can't. The other thing is, they were supposed to have an electrician on site to hook it up but there was some sort of miscommunication. The electrical portion of that didn't get scheduled for the time of the install, so there was a delay of a day or two for that as well.
Other than that, the tub is very nice. But I'm six foot two and I would like a little more leg room in the tub if that was possible. I assumed since there are some edging on three sides of it that it had more room where it could have expanded. Also, in the opening that we have, there seems to be several inches on your front, back, and side. So if they would make a longer version, that would be great.
Reviewed June 21, 2023
The guy that came out was very knowledgeable and courteous. He was very explicit about the service that I could take. I've been using the tub and I love both the water and air features.
Reviewed June 20, 2023
The installers were extremely nice and helpful. They told me stuff about the tub that the salesman didn’t. They did the installation in one day. He took a marker on my envelope about the tub and wrote his name and phone number. He said, “You have any problems, you call me.” Now, I'm trying to figure out why my door keeps leaking. But I would like to wipe everything down real good, and then try it again. Then if it still leaked, I'll call somebody. But the tub is comfortable. It makes you feel better when you get out.
Reviewed June 19, 2023
We were not told the tub would not work as described to us during the sales pitch, without first replacing the hot water heater in our home with a new 55 gal heater or higher. The tub holds 60 gallons of water to make it work as we were told it would. We were also lied to about the tub maintaining the hot water level during our using it, it doesn’t. The installers told us about these things after it had been installed. False and misleading Sales person with Safe Step product/tubs. Would never recommend this company to anyone!
Reviewed June 19, 2023
I asked the guy if I could stretch my legs out if I was sitting in the chair, and he said yes, but I can't. For the people in my house that take a shower, they really can't move in it. Besides that, I love laying in the tub. I also love the pressures. But nobody in my family besides me is happy. Everybody in my house calls it “the bucket” but me. My wife doesn't like the wand in the shower. She could care less about music and bathe. She just wants to shower. She's not that skinny and getting in the door, you have to shut it from the inside, and then that has to lock, and you can't really turn on the shower.
Media
