Safe Step Walk-In Tub Reviews

I’ve used the product, but the drain is in the wrong place for the shower, which is frustrating and that’s my biggest complaint. Other than that, it works well.

First of all, we paid for that, and the guy said, “No problem.” The salesman said, “No problem. We can have that done whenever they come install it.” They installed everything but did not do that. They told me to smear caulking all over it. And I did that and painted it, and it looked like crap against that new installation. So, I called the company back and said, “Hey, listen. This is what the guy told me and they didn’t put it in.” So, they sent them back out here again. He was pissed off because he had to come back out. They did it half-assed.

Nevertheless, I like the walk-in tub. I don’t have to climb my stairs anymore to go take a shower. I am on SSI because I have a condition and it’s hard to get around. When you take a hot shower, you get really weak in the legs. So, I love the feature that you’re able to sit down and use that wand to finish showering. I can actually clean myself a whole lot better because I don’t have to stand and try to worry about my balance and falling over. I definitely recommend Safe Step to anyone.

They should tell you right off that bat the size of hot water tank that you need to take a bath. Because I’ve got a 60-gallon tank and I can absolutely drain it without filling the whole tub up. My wife said, when the fellow came here to sell it, he told her that the hot water tank is not big enough. But it should be okay because you’re sitting in and taking up volume so it should be all right.

So, that was false statement right there. That was one false statement that should not have been brought up at all. I would go and fill that thing up, and it’ll get about two inches below the top water jet with a 60-gallon hot water tank. So, you sit there in like a warm bath, not a comfortable, enjoyable steamy bath. You do have to have another pump put on.

The installers arrived and started around 10:00 in the morning and said they’d probably be done by 6:00, but we were wrapping things up at 5:40. I couldn’t ask for any better installers. Those two guys answered questions and are probably as good as any that I've run into in my time.

There was a waiting period of maybe 24 or 36 hours before using it. I have used it myself, but it’s not big enough to turn around in. I was always used to sitting down on the side of the tub to put my shoes or socks or pants on, but I can’t do that with this thing. Other than that, as far as taking the shower, it’s great. But I don’t need all the bells and whistles. A normal shower is what I’ve been used to for 80 years. All I want to do is get myself clean. As for the price, I think it is overpriced.

I like the unit. It's a great tub with a great design. My wife has Alzheimer's. So, it's very convenient for me to walk her in there and bathe her.

But I feel like parts of it aren't working. The jets down at the feet of my hot tub don't put out much water. And then when I hit the button to drain the tub, there’s no pump that comes in. It just continues to drain by gravity.

I don't know how long my warranty is, and I don't even know how they get to fix it. I just wish those features would work.

The sales visit was good, and their representatives were knowledgeable. The quality of work they did was good. I guess I'm satisfied with the product. I like that I’d be able to sit down and shower.

I wish the tub were a little bigger, but it had to fit the space we had, so that’s nobody’s fault. I like the soap and the air pressure on my legs. It’s enjoyable. I love it.

There were a couple of minor issues. I had to get a couple parts for one of the front panels because the magnet wasn’t working right. Then the aromatherapy cover broke, but they sent me a new one and I fixed it myself with no problem.

Other than that, the tub’s overall quality seems very good. We’ve had excellent service from Safe Step, and the tub works fine and is very enjoyable.

The quality of the work done is very good. I like the heated seat and the music piped in. I also like the bubble type of thing that penetrates the skin well. Both the hand shower and the overhead shower are great too.

I did have a problem for a while when I went to do the first monthly cleaning. I filled up the tub, and then I noticed there was a small leak coming out of where the door was. It was also very difficult to close the door with the handle. I was told originally that would get easier, but it really didn't. I called and got service, though it took a little longer because they’re not located every place around here. The serviceman came from Okeechobee County or someplace like that, but when he came out, he got the fix done rather rapidly. He was very knowledgeable and helpful.

The tub is now functioning well, but there’s a black stain that you wouldn’t see unless you were inside the tub. It is near where the sieve is, and the wipes I got were the non-harsh and no ammonia. I don’t know if that was the cause or not.

Since having the tub, I feel it’s an improvement from the way I was showering or bathing. I feel more secure, and that's the main thing I got it for. I was always worried, with my balance, about falling in the shower or the tub. With Safe Step, I feel much safer now.

I liked all the features the Safe Step walk-in tub has, but right at this point, I'm disappointed in it. I love it, but I have never been able to sit long enough to fill it all the way up. Just up to my knees is as far as I've gotten. It takes forever to fill up. When the salesman was here, going over everything, he checked my water pressure. I had great water pressure in my tub. However, it takes 35 to 45 minutes just to fill up that bottom part where your feet are. I'm quite senior-aged and I have such severe arthritis. I could not sit in there and wait for it to fill up, so it's not doing me a bit of good. That's a lot of money to be disappointed in.

The sales rep left me a card for troubleshooting and I called that number. The first time, the lady said she’ll put in a work order. I know she did because I got the remote control right away, but nobody ever called to come out and fix or check out the tub. At the end of two weeks, I told her that's not right. She said, “I'm gonna send them an email over right now and they should be calling you.” I still haven't heard from them and I'm answering all kinds of spam and scam calls just in case. I don't wanna miss them.

When I called about the slow water pressure, I told the rep about the remote and I received one of those remotes the first day of the next week. It was a really fast return on that. My overall experience with their personnel has been great. However, I'm gonna have to use the tub more to really use it with ease, but I can't use it, and that's a big complaint. If I could just use it, I'm sure it would be wonderful, and I would have zero complaints because everybody's very courteous, kind, helpful, and answered all my questions.

The walk-in tub has a very positive impact in our lives. My mother is 93 and gets around with a walker. Before we installed the walk-in tub, I would have to take her up to her house, and she would have to go up five steps to get into the house to take a shower. I had an old-time bathtub, and there was no way she could step over it. With the Safe Step Walk-in Tub, she can get cleaned when she wants and there is no danger. I just wish that it had a heater coil in the water as the water flows through the jets so that it would stay warm.

We had some issues that we had to figure out. My husband is a senior, he’s 95 years old. So it takes the fear of having to go into a shower where he has to sit down on another. It just was way too hard. The plumbing was also an issue for a while like getting the water to turn off, they could put better spaces where it connects better to turn the water off, but I think he’s kind of mastered it.

The tub could have been a little bigger. There’s only two sizes, small and large. My husband’s not a large man, but this would not work too well if he was a large man. My favorite feature was the jets. The fact that he can sit deeply into the tub, up to the chest. He loves the lights, bells, and whistles. He really enjoys it tremendously.

The representative was a good guy. He pretty much helped me with all my questions. The installers were good and professional. I thought the price was a little spendy, but either you want it or you don’t. Overall, it’s been a very good experience for my husband.

I haven't let Safe Step know because my dad fell and he’s been in the hospital and rehab since. I’ve been dealing with doctors, medications, and insurance. I have plenty of grievances, and I just haven't had the time. I’m just totally disappointed with them.

They had rated several brands and listed the top three. I decided to only consider those to avoid too much research. Safe Step was rated number one for several reasons, all of which matched the things I was already looking for.

The person who did the presentation was very nice and answered all our questions. My wife and our caregiver also had questions, and she addressed them without any rush or pressure. It was a good experience.

Some of what she showed in the videos I already knew from my research, but my wife and our caregiver hadn’t done much online research. I asked a few questions I already knew the answers to, mainly so my wife could hear how she answered it.

The installation went smoothly. They finished in about the time they estimated and it looked really good, they did a good job. They didn’t have to tear up the house, they removed the bathroom door from its hinges to get the tub in.

We need to upgrade our water heater. It’s fine for me, but my wife prefers hotter water, so a bigger unit is the only real option. I’m not sure if anything can be done about the water pressure, it fills slower than average, and we’d like it to fill faster.

It takes about 18–20 minutes, which is longer than I expected. With everything going on, my wife is in the hospital and now in rehab. I haven’t had much time to use it. I plan to start using it this Saturday.

It cost a lot more than I expected. It’s quite a bit more. However, one thing I appreciated about Safe Step was that the installation was included. When I called places like Lowe’s or Home Depot for pricing, they told me costs could vary widely depending on several factors.

It almost felt like they couldn’t give me an estimate at all, which really bothered me. Another thing I really value and that others may or may not offer is the lifetime warranty. That’s very important.

And I had one estimate from a company. And then I had Safe Step come in here. And Kohler was supposed to come in here, but they had to cancel. So, I made the decision for Safe Step. Their representative was very thorough, knowledgeable, and talked about the different features. And because of that, and the problem I had with my right foot with circulation, I went with the microbubble tub. And I went with the wider tub.

During the installation, the installers came, and they cut the jetted tub I had in there and took it out. They were able to use the paneling that I had, ‘cause I had onyx walls and shelves. And the installation went fine. It was one day. They kept me posted on the different things. If they had to leave to go get some pieces or something, they would let me know about that. And coming from a construction background, the quality of the install was excellent.

So, my right foot, between my toes and my ankle, was dark brown. Dead skin and stuff built up, and discoloration and poor circulation in that foot. And when they did the evaluation on my tibial nerve, they said they had to shoot almost half current through it to even get a reading, and came up with five over a million. Actually, the impulse went through that nerve. So, for all intents and purposes, my tibial nerve was dead. And I had a lot of problems with dead skin on that foot and peeling it off. Last year, I actually had to go to the emergency room because that foot got infected due to the dead skin and not being able to raise the infection through the skin.

And so, when I’m in the tub, I do a lot of the switching from the legs to the back on the hydrotherapy. I use the air and light. And then after I get all that done, I switch to the microbubble. The microbubble seems to work pretty good. I’m not sure if it’s the hydro or the microbubble that is taking off the dead skin, but the hydro is definitely helping the circulation on my foot. 

My favorite feature is the handheld shower because before, I was having to stand up and hold on to a grab bar to wash or soap down my body or soap down my hair, and then switch grab bars, switch hands for another part of my body, and then try to balance to wash it off. With this, I could just sit down, use the handheld, and get everything done. And I like the anti-scald temperature control. I like the hydrotherapy. The air does fine. 

So, this tub made a difference in my life because I was having trouble getting in my old tub ‘cause it was an 18-inch step. And there were a couple of times I fell trying to get into my tub because I have balance issues. ‘Cause my right foot right now, I’m walking at a 45-degree angle on the bottom of my foot. So, the low entrance into this tub is very helpful. And I’m able to use the grab bars to get up, where in the other tub, I’d have to have near a lift to get me up out of the bathtub.

I haven’t used it much because I have wounds on the back of my hand and a wound care nurse comes three times a week. I can’t sit in the tub for long, so mostly I stand in it. I’ve had a lot happen since then, but so far, it’s been great. I really like it. One time I actually sat and soaked my feet, it was wonderful, I felt like I’d died and gone to heaven.

I’ve wanted a walk-in tub for years, but I never had a reason to spend that much. Everyone says it will really help me continue to get better, especially since I still have caregivers who help me through the day. Hopefully, this will be the thing.

The only suggestion I have is to put drop cloths down when coming to a house, especially on rainy days. My floors are very light and the bathroom floors are very white, and it took a lot of cleaning afterward. There’s even a small stain that I’m not sure will ever come up.

The installers were great. It was a snowy, windy day, and they still worked outside to get the job done. They didn’t have a trailer or anything enclosed, which I thought was weird, but they removed the old tub and installed the new one without damaging anything. Everything works perfectly. It looks great, and we’re very satisfied and happy with the result. They completed everything in one day.

It’s the first time my mother has been able to take a bath in six or seven years, and she absolutely loves it. It’s very therapeutic. I’m her main caretaker and live about 600 feet away, so I was there and signed most of the paperwork. I make most of the decisions on her behalf.

It has the jets. We didn’t need the lights, speakers, or the overhead shower. She just went with the handheld one. She loves all the features the tub has and is happy with exactly what she got.

I spent about $20,000 for my mother, who is in her 80s, and they were fabulous. She was very comfortable with everything. They explained to her how to use it. It’s absolutely great. I’ve never heard anyone say anything negative about Safe Step. I thought they were the number one recommended company.

It takes a little while to fill it up. It takes more than 15 minutes to fill it up with water, but it drains within five minutes. Other than that, the tub works great. It's serving its purpose because she takes a good soaking bath and it relaxes her muscles and allows her to feel better. It continuously heats the water and the air jets are good for her muscles, and it works really good.

The salesperson was very courteous and helpful. The gentleman who did the installation was a good and very hard worker. Everything was very well done. The only problem is that it took him a long, hard day, and he didn’t have a lot of time to spend with me in terms of instructions.

I would have preferred more time at the end. It’s a complicated machine, and it’s difficult to comprehend all of the decisions I have to make, and the knowledge I have to put in the back of my mind in order to do all the things I can do with it.

In addition to that, the company would do well to redo the instruction sheets. They are not as helpful as they could be. I could do a lot better myself. It’s a nice product. It’s expensive, but it’s fair and worth every dollar. I can tell it was very well made. It’s a quality product.

I like the fact that the tub’s so deep. I only got a soaker tub. That’s all I wanted. It’s much easier for my husband to take a bath than it is to take a shower in the little tiny shower we have. He likes taking a bath. And our other bathtub we had was a clawfoot, but he couldn’t get in and out of it.

In the website, I found some exercises to do in the tub. It came with a sheet of it, but it’s nice to see the woman show you what she wants you to do.

It took a while for the tub to be built, so installation took a while, but once they got started, the guys ware all professionals.

The tub is very relaxing. I enjoy everything about it nd I’m very satisfied. It was more expensive than I thought it would be, though. I don't think that we have gotten our bill of sale yet. It's been quite a while now. We paid cash and I don't believe we've ever received our bill of sale.

I can shower or bathe whenever I want without any help. I’m almost 29, and before this, I relied on my husband to help me get in and out of the shower because of my legs. This has definitely given me my independence back.

The only thing I wish Safe Step had added was a little more of the backsplash tile. I can see a small portion of the old wall where the mirror had to be removed, but it’s not a big deal. We’ll paint it or figure out what to do with it.

Jim was the guy who came out and sold us the tub. I only spoke to him once. when the installers got ready to test, something happened and we had a flood from upstairs that took out part of our ceiling in the kitchen. Jim said he’s been doing the job for 20 something years and he’s never heard of it before. I was a little disappointed that he disputed what I said about the issues I was having.

The tub was not installed in the position we really wanted. We were putting it in to save space, but for whatever reasons, the guys put an 8-inch shelf on the back wall. That brought the tub out 8 inches from the wall, and the distance from the tub to the washing sink was 3/8 of an inch. That was unacceptable. I spoke to the general manager, and she organized a crew to come back and redo it. They did and completed the job exactly the way we asked.

But there are several examples of unbelievably bad workmanship. They did a disgraceful job when they took down some crown molding and put it back up. They took the door frame out to get the tub in, and the trim work around the door was installed in a dreadful manner. I have to redo all these things. They broke a small ceramic toilet brush holder, and I found it hidden behind the toilet after they’d left. I am now putting a new floor in and need to have the sheetrock replaced on the ceiling underneath. The team leader on this occasion was Cruz, and he is an extremely nice gentleman and delightful to work with.

The tub is very nice, and my wife loves it. We’re both 73, and I have congestive heart failure. Far from this being a godsend to me, I can’t wait to get enough hot water in it. We came up short with our water heater because the sales brochure says you need at least 40 gallons, and ours is a 40-gallon to 50- gallon. We can’t get enough hot water into the tub to reach the top jets. With that, my wife has to sit with half of her body out of the water. The shower doesn’t come out far enough or doesn’t tilt enough. Also, it’s almost impossible to screw the lock handle tight enough on the pedestal shower to stop it from moving up when we put it on full pressure. Other than that, it’s got lots of features that my wife really loves, like the Bluetooth. The water and air jets are fine, and the micro bubbles are great.

After I talked with the salesman, I went on the website and looked up stuff. I felt very satisfied with it. The guy was very genteel when he walked out the door. He got ahold of me about six, seven days later and said that guys are coming out to put in the tub. He also advised me how many days I’m allowed to cancel an order. But honestly, I’m a little disappointed because they cooked me pretty good on the price. The salespeople like to take advantage of the elderly. I signed on the dotted line, and two days later, it costs about $10,000 more. It came up to $22,000. I can buy the tub for under $10,000 and have it installed for $2,800.

The install guys, a guy and his son-in-law, were pretty good, very informative and cognitive about what they were doing. They skinned up a little bit of my sheetrock, and I understand that. I got no complaints about that at all. But they busted my water tank in my toilet. When I heard a big crash, I went into my bathroom and looked around to see what happened. Nobody said anything to me about it. About two hours later, I started noticing puddles of water on my floor. The next morning, the whole bathroom was full of water. I don’t know that they were even aware that they did it. I had to put another toilet in.

Anyway, I got a good product with Safe Step. Since I’ve got the tub, I’m able to go in there and soak, but mostly it’s for my knees and ankles. I’ve probably only been fully submerged in there three or four times. It’s got a pretty decent stereo system.

I tried several other times to call back and most of the time it was to leave a message - and I never got a call back. After sitting empty for a couple of years and not being used I decided to take it out and replace it with a regular tub/shower. I now have a usable tub. This was high pressure sales and a very costly install which turned out to be one of the worst purchases in my life. Although it is embarrassing to talk about this I have told many people about my very foolish purchase and the lack of support from Safe Step. I'm glad this is at last behind me. Now to fix the ceiling in the garage....I'm just glad the water didn't drain into the living part of my house. A big ugh regarding Safe Step.

But I took a bath last night, and there’s nothing like it. When you get in that Safe Step, it just opens up all your pores. It's a heck of a product and my daughter and I are enjoying it.

We had to get used to it at first. I was in the hospital, and by the time I got home, it was already installed. I thought we weren't getting the water I wanted, but that was a plumbing issue and had nothing to do with Safe Step.

The thing that I love about it, it heats up, and it doesn't take long to do so. There’s the jet that shoots out water. Before I start bathing, I get them going, and those little bubbles rejuvenate me so much. I have a remote I can use to do it. It has Bluetooth and will play anything I want while I’m there. It’s a lot of water that's put in that tub, but it empties the tank as fast as it fills it up.

I got what I paid for. That goes back to budgeting. It’s a bad machine, I love it. We paid a downpayment of $4,000, and then I'll pay them $2,000 a month because I like to get things out of the way. It keeps me from having a lot of debt.

The sales visit was satisfactory, but the rep couldn’t print documents. I had to handle that later. He mentioned something about the water heater, but I wasn't informed properly; otherwise, I would have asked about it. Nonetheless, my son agrees we could use more water heating capacity.

The installation was excellent. The team did a great job. However, when we filled the tub for the first time, the water was dirty, which seemed like it might be cleaning out debris from the jets. I'm thinking of calling the service department to understand how long it takes for the water to run clear.

Overall, the quality of the tub is great, and I would recommend Safe Step.

The tub has many features like Bluetooth and a heated seat. My favorite feature is the jets, though I'm disappointed that you can't completely submerge in the tub because the seats are high. Overall, it's a nice tub, but I do think it's overpriced. It may not be suitable for everyone, especially taller individuals, because you can't fully submerge in it due to its size limitations.

The Safe Step walk-in tub has been tremendously beneficial for us. It addressed our previous issues with getting in and out of the tub safely, allowing us to sit comfortably and wash with ease. The customer service has been supportive, helping us resolve an issue with the hot water – which turned out to be a non-issue after their assistance.

While we're very pleased with the product itself, rating it high, we felt misled about the installation details. The sales representative had said the installation would extend up to the crown molding, which it did not. Additionally, the tub was quite expensive, and the price had increased significantly since we first considered purchasing it. Had we known financing was available, we probably would have bought it much sooner. Despite the high cost, the peace of mind and safety it provides made the investment worthwhile.

Overall, our experience with Safe Step has been life-changing.

However, it is a bit of a tight fit to get in and close the door, and I feel the space where you stand could be more spacious for added comfort. Safe Step might consider offering larger tub options to accommodate this.

In terms of customer service, I have had a good experience, but I did notice an issue where my down payment wasn’t accurately reflected in the financing details. When I signed the contract to buy the tub, I paid 3,500 for the down payment. But when I got my information from the finance company, they only gave me $1,000 credit for down payment.

Overall, while the tub is somewhat pricey for what it offers, I believe it's a functional product that enhances comfort and relaxation.

The sales visit was pleasant and informative. The salesperson explained all the options without any pressure, and the presentation was thorough. Installation had a small hiccup due to over-measurement, making it difficult to fit the tub through the door. However, it was successfully resolved, and the tub was installed without further issues.

My favorite features include the leg and foot massage options, which are vital as we age. The heated seat is also fantastic for my wife; it keeps her comfortable as the tub fills. Additionally, the rapid-fill and rapid-drain features are great conveniences.

I greatly recommend Safe Step, especially for those over 70. Even without immediate mobility issues, it's a wise investment for the future. Our only issue was a gap between the tub and the wall which needed recurring caulking, but Safe Step handled it promptly.

Overall, we're very happy with the product. Safe Step is welcome to have future patrons contact me for my personal endorsement.

Using the walk-in tub, I find it more enjoyable than beneficial. It's great for relaxation, though I find it a bit cramped due to needing to be seated to open and close the door, which isn't ideal.

One issue encountered was with the hot water heater. Although the rep informed me that my 50-gallon heater was sufficient, I found the water runs out before the tub is fully filled, reaching only about two-thirds capacity.

Overall, I would rate my experience with Safe Step at 4 out of 5 stars.

I appreciate the convenience of my Safe Step walk-in tub. It allows for easy access and relaxation without needing to step up to get in. Overall, it's a very satisfying experience. However, the one downside is the price, which I find quite high, particularly as I'm on a fixed income, but I need the tub for health reasons.

I would rate my overall satisfaction with the product as very good, though the cost is an area of concern.

The tub takes over 80 gallons of water when occupied, which I wish I knew before purchasing. Fortunately, the tub drains quickly. It also fills up quickly, but if I use just the spigot, it can turn cold before it fills completely.

I opted for all the features Safe Step offers. My favorite feature has to be the air jets. The water jets don't seem to work quite as hard as I thought they would. I haven’t been in it much recently, as I’m currently in the hospital due to a hip fracture, but overall, I would rate my experience with the Safe Step tub quite highly, and I would definitely recommend it to others.

The team did an excellent job during installation.

The tub itself has been beneficial, particularly the bath feature, which I find great. However, there is an issue with the automatic drain system, as it doesn’t function properly. I have been managing by using the manual drain but have not yet contacted Safe Step about this problem.

Overall, despite the minor drain issue, I am satisfied with the product and service, and I rate Safe Step 5 stars.

Sadly, the biggest issue is that I don't get enough hot water with the tub. Overall, I'd rate my experience with Safe Step as follows: customer service a 3 out of 5, the product a 2, sales and marketing efforts could be better, and I'm particularly dissatisfied with the price, rating it a 1.

Overall, my main feedback is also about the price, which is quite high. At my age of 89, it's challenging to manage such expenses since it's more of a luxury that not all older adults can afford. Although I appreciate the quality of the product, the cost of $22,000 to $25,000 seems steep. Extending payment plans might help, but it's still a significant financial burden. However, despite these concerns, I would rate my satisfaction as moderate.

On the downside, apart from its size, I find the tub challenging to clean. Despite this, I'd still give the product a rating of four stars out of five.

I haven't been able to fill the tub completely because my hot water runs out, so I'm planning to adjust the heater for it. As for the installation, while I don't remember the exact details, I can say they did a good job.

I would rate my experience with Safe Step a 5, and I haven't received any incentive to say anything positive about them. My favorite feature is the ability to sit down and shower comfortably without worrying about falling. This tub has made me feel more relaxed whenever I take a shower compared to before. Overall, I'm quite satisfied with the features of the Safe Step Walk-in Tub.

The installation needed a bit of adjustment because I had to upgrade my water heater from 40 gallons to 50 gallons as the tub required a lot of water. It's something to note for potential buyers. While bathing, I sometimes run out of hot water, which isn't the tub's fault. I’ve adjusted by only filling it partially for my legs and washing my hair separately during a shower. Despite this, I do find the tub and its features to be of good quality and would recommend it. Overall, I'm satisfied with the purchase.

The installation went smoothly, though they did leave a bit of a mess and inadvertently chipped some paint, which was a little disappointing. Despite these issues, the tub itself appears to be a high-quality piece of equipment with many good features. However, we haven't actually used it yet due to my wife's health challenges. She was hospitalized shortly after installation due to heart problems, so we haven't been able to fully explore its benefits.

It would be helpful if someone could come back to demonstrate how to use the tub, as it seems overwhelming to start on our own. Overall, despite the few hiccups, I'd still give it a 5, as it looks very promising. Once we're able to use it, I believe it might be beneficial for her condition.

The Safe Step tub has made a positive impact on my life. It's designed in a way that makes getting in and out very easy, with no need to step up, and the grab bars provide extra support and safety, which I appreciate. Although I can't pinpoint a specific feature I use most, I enjoy all of them. Overall, I am pleased with this addition to our home and its safety features.

The installation process was smooth. They arrived on time, and completed the job efficiently in one day. While the installation was neat, the drywall repair wasn't perfect, but it was a minor issue I could easily fix myself. I haven't used the tub yet, but my wife loves it, and it's part of our effort to make our home more accessible as we age. Overall, I'm very satisfied with Safe Step. I’d rate my experience with them highly, having already recommended them to a friend considering renovations. Their services fulfilled my expectations, combining competitive pricing with excellent customer service and installation.

I appreciate the tub's design and features, like the lights and Bluetooth, but the installation team could have been more thorough by checking the age and capacity of my heater. I suggest Safe Step create video materials to address different learning styles for product instructions.

The installation was problem-free, but I haven't fully enjoyed the tub due to additional unforeseen expenses for the water heater amounting to $2,500. I believe Safe Step has a great product but needs to improve the delivery and customer education process. I encountered poor follow-up support when contacting the sales rep about my concerns, which left me disappointed.

Overall, my experience with Safe Step has been mixed. While I acknowledge the product's quality, the lack of comprehensive installation checks and follow-up with corporate left me wanting more from their customer service.

We chose Safe Step because their products are made in America, and we anticipated strong support. The installation was smooth; the team arrived on time, removed the old tub quickly, and set up the new one efficiently. They took the time to show us how to operate it and provided all necessary paperwork.

In terms of quality and features, we're pleased with the tub so far. However, we've encountered an issue with filling it quickly with hot water. Due to our house's water pressure and the distance from the water heater, it takes a while to get warm water, which can be uncomfortable while waiting. We're arranging for a plumber to help address this issue.

We have used the tub a couple of times, and it's been working well. Overall, we're satisfied, but we need to resolve the water issue to fully enjoy it.

I am quite satisfied with the walk-in tub so far and appreciate its functionality. If asked to rate various aspects, I would give the product itself, the customer service, and even the pricing a solid 5 out of 5, given my personal experience.

The installation process was okay, although they left some things unfinished, which I had to complete myself. It was frustrating that they didn’t check for plumbing issues beforehand, which would have saved trouble later. In terms of customer service, Mike was very helpful and tried to address all problems, earning a positive rating from me. However, one of the installers was less responsive, more interested in his earbuds than in the work. Despite these challenges, I appreciate that I'm able to take baths now, which wasn't possible before.

The installation team completed the main job but left much to be desired. They didn't remove the entire old tub or finish the trim work properly. They left the framework and parts of the tile in place, and I had to patch up the floor myself where the old water line was. Moreover, the electrician's work was disappointing—he drilled several unnecessary holes and didn't properly mount the electrical box.

While the product works fine now, the overall service experience with Safe Step could have been significantly better. I had to buy additional door trim myself when the installer failed to bring enough, despite my prior warning. Furthermore, I discovered that a standard 50-gallon water heater wasn't sufficient to fill the tub, leading me to spend an extra $3,000 to upgrade to an 80-gallon heater.

The appointment with their representative was less than pleasant. The salesperson was prepared with an extensive presentation that didn't really align with what I was looking for. Frankly, it was tedious, and we almost walked away from Safe Step entirely due to the sales pitch. We decided to proceed because we just wanted to get the work done without further hassle.

After installation, we were satisfied with the quality of the tub itself; however, the installation process was a different story. There were unexpected issues, such as the workers needing to chisel out part of our doorjamb to get the tub inside, something we were not informed about beforehand. The doorjamb was ruined and hastily repaired, leaving us with more work to get it fixed properly. Additionally, during the installation, some wood was chipped, adding to our growing list of grievances.

Communication with Safe Step has been lacking. I reached out to their service manager and submitted photos of the damage but have yet to receive any acknowledgment. Moreover, the Safe Step website lacks a complaint submission section, leaving me with no clear path to lodge my concerns formally. Despite emailing my issues, there's been little response unless feedback is positive.

Overall, based on the product alone, I might've been inclined to rate them higher, but due to the quality of installation and customer service, I cannot recommend Safe Step wholeheartedly. My experience suggests they might not be as attentive to service issues, and if you're considering them, proceed with caution.

The Safe Step tub significantly eases the routine of my parents. While I haven't fully explored all its features with them, the caregivers have used the jets for baths, and they find it really beneficial. However, we haven't tried the meditative features yet. I would rate the Safe Step tub at 4.75 out of 5. The only aspect I would have preferred is a door that opens outwards, like another model I considered. Despite this, I appreciate the inward-opening design of Safe Step. Overall, I would give the customer service, from the call handlers to the sales representatives and installers, a perfect score of 5. They were prompt and helpful, especially when I needed documentation for insurance purposes. The salesman provided the necessary receipts and paperwork swiftly, even on a weekend.

The product itself has been a blessing. My parents, who are both 83, can step into the tub, shower, or even soak in it thanks to the thoughtful design. They love it, and they enjoy sitting back. They need a little help remembering which buttons to press, so I have to do it all, but the tub is great. My mom sings to me when she's in the tub. It has truly improved our routine, making bath time more comfortable and stress-free. The team was communicative throughout the process, explaining every step along the way, which included extending the door to accommodate the tub and dealing with the old one.

Overall, the installation and product quality have been remarkable, and it's comforting to know that my parents are safe and enjoying their bathing experience without the previous hassles. It's night and day from what we were trying to do. When we first got here, I had to wash my mom up totally. I was in the shower with her, and then, it got to where she can at least shower herself, but we had to put everything in the tub and take them out. Now, all I have to do is open the door and they can go in then I lock it and fill the tub or just give them a shower. They're comfortable. They could sit in the tub and get clean. It's made that experience 100% better.

The installation day went very smoothly. The installers were professional, completed their work efficiently, cleaned up, and demonstrated how to use the tub's features. My favorite feature of the tub is the jets, which I thoroughly enjoy.

We were advised to wait 24 hours before using the tub, but we actually used it a couple of days later. I found the tub to be enjoyable every time I've used it, which has been about five times so far.

If a friend were to ask about my experience, I would definitely recommend Safe Step. From the initial call to the setup and installation, the process was seamless. The person who came for the initial appointment was informative and set the right expectations. The installers did their job well without any hassle.

Overall, I would rate my experience with Safe Step as a 5 out of 5 stars. Both their customer service and service quality were top-notch, and I felt the pricing was fair for the value received.

The installation process was generally fine, but there was an issue with the flooring that led to a dispute. I had water damage and needed to replace particleboard with plywood. It was awkward since the installer initially planned to finish without considering the flooring, which I had to do separately. They eventually adjusted the cost by $200 because of this complication.

Overall, while the installation itself was handled adequately, I am disappointed with the product due to the high water usage and the design that affects accessibility for my wife. I feel that for the expense, these drawbacks are significant. Based on my experience, I would rate it around a 3 out of 5, and I would advise others to be aware of these potential issues before purchasing.

The tub has features like jets and bubbles, although it's not heated. I find these features enjoyable and well-integrated. Overall, I rate my experience with Safe Step a 5 out of 5 in terms of quality and installation. However, when it comes to pricing, I think it's a bit expensive, so I'd give them a 2 out of 5 on that aspect.

During the sales visit, the representative didn't provide much insight into the tub's dimensions, so I didn't realize the size constraints until later. On the positive side, the installation was smooth and efficient; the installer did a great job, and it only took a day.

The features work fine once I'm in the tub, though it's a bit of a squeeze. The fill time is reasonable, but I needed to upgrade to a bigger water tank to accommodate it.

Overall, I'd rate my experience around the middle. While the product might be suitable for smaller individuals, it doesn't entirely meet the needs of someone my size.

One of the best features of the Safe Step walk-in tub for me has been the soaking capability, which has been very beneficial for my bad hip and leg. The warm, relaxing soak has provided significant relief and comfort.

Overall, I've had a positive experience with Safe Step. I would rate my experience as a four out of five.

One aspect that we particularly enjoy is the micro bubbles feature, which effectively cleans hard-to-reach areas, making it especially beneficial for older individuals. However, during colder days, our hot water heater sometimes struggles to keep up, requiring us to fill the tub partially, then wait for the water heater to heat more before finishing the fill.

I contacted Safe Step regarding the hot water issue, although I didn't receive a definitive solution. Despite this minor inconvenience, we have used the tub several times and have been satisfied with the experience. Overall, I would recommend Safe Step for its quality and innovative features.

The installation process went very well. The installer was professional and clearly knew what he was doing, leaving everything clean and tidy afterwards. Now that the tub is installed, it has made things much safer for my husband, which was the primary concern. The quality of the tub is good, which I appreciate.

I did contact the sales representative to inquire about adding the shower component to the tub, which we didn't think we needed initially but would be beneficial now. Overall, I would highly recommend Safe Step based on our experience.

Though the bathroom is still incomplete and we haven't used the tub yet, I participated in a demo where the microbubbles feature stood out to me as a favorite. Based on my experience with Safe Step's customer service and the quality of their tubs, I would recommend them to a friend. However, I think their pricing is a bit steep.

The installation was swift, and the tub looks stunning. However, I've encountered an issue with it not working currently, which I suspect might be due to user error. While I haven't had the chance to address this due to personal circumstances, I'm hopeful for a resolution soon. Overall, I'd rate Safe Step a 4.5, mostly due to this issue, though I anticipate it can be resolved with support.

The installation went fairly smoothly, completed in a day, though the tub had a slight chip which existed prior to installation. It should have been repaired, but that hasn’t happened yet. I decided to go ahead with the installation because waiting for a replacement would have taken an additional six weeks.

Though the tub is well made and works as promised with features like micro bubbles and lights, I realized afterwards it was not the transformative experience I was led to believe. It does what it's meant to do, providing a relaxing experience, but it felt overpriced at $20,000. While there's nothing technically wrong with the product itself, I wouldn’t opt for the purchase again since it didn’t quite meet my expectations of value.

While I appreciate the tub's design and function, and the lifetime warranty is a positive aspect, ultimately, it didn’t deliver the exceptional experience I expected. Thus, my overall satisfaction would be moderate.

The installation process was great as well. It was quick, and the team cleaned up everything afterward. They answered my questions and trained me on how to use the tub. Overall, they were wonderful.

As for the quality and features, so far, so good. We've only had it for about two weeks, so while I'm not the user, my husband is, and it seems to be fine. I'm very pleased at this point. My only concern is ensuring I receive the proper paperwork in the mail, as I've experienced issues with billing from another purchase. I hope that won't be the case with Safe Step.

Overall, I'm satisfied with Safe Step and would recommend their products.

The tub comes with numerous features, many of which we haven't yet tried, but those we have used are quite satisfactory. This addition has positively impacted our daily routine, making it easier for my wife to use and for me to assist her. Based on our experience so far, I would highly recommend Safe Step.

The installation team was great, although the installation took longer than expected, more than a day. They were thorough, and importantly, they cleaned up after themselves at the end.

The walk-in tub has been beneficial for my elderly family members, who are all using it and enjoying it. There's nothing I can think of that Safe Step could have done better; from start to finish, it was a good experience.

If I had to rate my experience with Safe Step, I would give them a top rating.

The first tub installed was defective with gashes and scratches and non working parts. Tub was removed. Another put in place. The ledge around the tub is not level. The leaning slope is so obvious. The trim was made to fit by trimming with a pocket knife which is crooked and has sharp edges. I have sent emails, texts and calls. Can not get this fixed. Was told a 6 month interest free loan. Nope, continue to get statements with interest added. Our hot water heater is not large enough to fill this tub (which I didn’t know) So water is freezing cold sitting over this big uninsulated hole in the floor. I hate it!!! Been in it two times. It stresses me to even look at it. I’m about to have surgery on the majority of my spine and I do not have what I need to function at home. SHAME on you for making failed promises. Taking advantage of disabled people. Don’t buy from them. I have given them months to make this right. Now it’s time to let the world know.

A call to Lisa's phone number said the number was inactive. Raj was proud of his company's reputation for service after installation, but I've never had a contractor disappear before the sale. Strange, especially in light of the fact that the showroom/factory are only about 15 minutes from us. I'm happy to change this review as Safe Step is the company we'd prefer to go with. If only someone would just contact us.

Original Review: We bought a Safe Step Tub in April of 2021. We have had issues with it starting in July of 2021 because it was not wired correctly. They took care of that problem. We had a leaking door problem and a remote problem that were taken care of. We had a seat heating problem that was taken care of. All of these problems were solved satisfactory within a short time. Then in September of 2023 we started getting black particles in our bath water, gradually getting worse. In January of 2024 I contacted Safe Step and told them about the problem. Everything they suggested I had done since day 1 of using the tub. The contamination kept getting worse and I called them and received several other recommendations. We had this problem until September of 2024 when there were a couple of times big slugs of crud came out of the water jets. After that the specks were smaller and fewer.

I called safe Step and wanted to talk to a representative, in person, to explain WHY this happened. I needed to present pictures and samples to this person to present evidence of the stuff we had to put up with. I have called Safe Step several times in the last couple of months asking for someone to visit. I called today, December 2, and was informed that they probably charge $179.00 for a service related to "cleaning". I do not want any work performed- I just want an explanation as to WHY we had this problem. A consultation from a representative, no labor involved. I would like an answer to my request.

By the way, I have tried to call the salesman about this issue in May, asking him to look at my "evidence" when he was near my town. He agreed to, but he has not done so. I tried calling him asking to return my calls, but he has not done so. In fact, I tried calling him in the last couple of days and I get the message "the number cannot be completed as dialed. Please check..." I think that spending over $17000, Safe Step would be more than willing to stop by and answer my questions to keep their customers happy. Bob

Personally, I enjoy the experience immensely. Regular use has notably improved my sleep and skin health—I sleep soundly after each use. As for the operation, the fill time is reasonable, and the drain time is fantastic, ensuring I'm left warm afterward. While my husband doesn't use it often, I see the tub mainly enhancing my self-care at home, impacting my overall well-being significantly. We consider the price worthwhile compared to alternatives, focusing on health benefits over material possessions.

My favorite feature of the walk-in tub is the heated seat, which provides comfort right from the start. Although I have not used the jets much due to personal circumstances following my husband's recent passing, I do look forward to trying them.

Ultimately, I would highly recommend the Safe Step walk-in tub to others.

Regarding the representatives who came to my home, they provided a comfortable final number. The installation day was also a seamless experience. My intention of maintaining the cleanliness of my walls and carpet was respected, and the employees carried out their work without issue. The installation was completed professionally in one day.

The quality of work was satisfactory—I have no complaints. Importantly, the tub serves the purpose for my father, and he loves it. Customer service with Safe Step was great—as I assessed things post-purchase, I'd give them a solid rating across all rating aspects such as service and support based on today's prices and market perceptions.

The installation experience was smooth and efficient. The team explained how the tub worked, answering all our queries, and when it came to tiling, they handled everything well; they needed to remove some tiles for the installation but everything was taken care of neatly.

One of my favorite features is the microbubbles, which I find to be very soothing. Since using the tub, I've noticed a significant improvement in my leg stiffness. It's incredibly relaxing to soak in the warm bubbling water, and I thoroughly enjoy it. Overall, I've had no complaints about the product, only a top-notch experience. I highly recommend the Safe Step tub for its comfort and effectiveness.

The installation process was seamless and conducted professionally by two skilled installers from Pittsburgh. They did a lot of work but maintained a high standard of professionalism and cleanliness throughout.

The quality of the tub has exceeded my expectations; I even enjoy bringing friends and family over to show them. It's as if you’re watching a well-polished vehicle on an assembly line—truly top-of-the-line both inside and out. The tub comes with a hand shower, providing versatility, and the experience with the company left me thoroughly impressed—all of which contribute to this being one of the best purchases of my lifetime. I genuinely rate Safe Step 5 stars for customer service, quality, and value for money.

The installation was seamless — two skilled gentlemen had everything set up in a day. I appreciated their efficiency, though there's still some work pending due to my ongoing bathroom renovation. I found their work to be of the highest quality. I am mostly pleased with my Safe Step Walk-In Tub. I particularly enjoy the micro jets and lighting features. However, I do believe the tub's sidewalls could be taller as the water level approaches close to overflowing. Despite several small product design changes I’d suggest, my overall experience remains positive.

In special mention, I noted the unique self-heating recirculation system that maintains water temperature—a very appreciated feature that I hadn’t known about previously. Although there are minor downsides, like the limited reach of the glass shower door, these do not severely impact our use or satisfaction. Safe Step warrants my recommendation to others considering a walk-in tub purchase.

The water only come up just above my navel. When I tried to slide down to the tub, my lower back got caught on the seat. Then when I tried to pull myself up, I felt a big pop in my back. So I got out of the tub and opened up my laptop. I was looking for a number to call Safe Step. By the time I called them, from my bottom of my knees to my hip was swollen and in a lot of pain. That was on a Sunday. They installed it on Saturday. I spent the whole day in bed. The pain got worse. So I brought it up to Safe Step's attention. I waited and waited and waited, and I heard nothing.

My old tub was better than the Safe Step tub. I've got a $40 shower chair in my shower, which is better than that $19,000 bathtub. When I got a hold of Safe Step, I talked to a lady at the desk. I said, "Yeah, it's been so long. I'm trying to figure out what's going on with my case." She got on the computer and then said, "Oh. Oh, everything's been denied." I was so mad and I started shaking. So I just told the lady, "Look, I need to get off the phone before I really lose it." So, I hung up and I got a lawyer. I will sue. Be very wary of Safe Step because their advertisements don't match their products.

The installation process was professional, and they completed it promptly between 11 AM and 4 PM. The quality of work is impressive, and visually, the tub looks very good. Hopefully, once my sister gets comfortable with the tub, it will significantly enhance her quality of life. It's just that the pumps create the noise she finds unsettling.

The other thing was we purchased the shower package, and the gentleman who installed it didn't tighten the shower package to the wall tightly enough. The gentleman who came out on the third visit fixed everything. So, everything is fine. We really like the product. There are still some things we're trying to figure out, like how to get the aromatherapy to work, but I'm just gonna have to read the booklet again. We got everything. It has microbubbles, lights and aromatherapy. It has a shower package. So, there are a lot of things to learn how to operate.

My husband is paralyzed on one side and the only complaint I have is the door does not stay open for him to get into the tub. So, I've had to put a bungee on the door to hold the door open. And then after he gets in, he has to take the bungee off to close the door, because the door closing on him as he's getting in with one hand and one arm and one leg makes it difficult. That's my only suggestion, that in the future, they might wanna think of something that they could do that would keep the door open.

The installation team's work was rushed and sloppy, especially concerning the caulking around the tub. Additionally, they arrived without the proper shower parts, requiring them to return the next day, which added inconvenience.

Even though these initial difficulties were partially addressed, the finishing touches showed a lack of attention to detail. The door handle operates awkwardly, accentuating my concerns. When I brought this up during their second visit, they seemed uninterested in resolving it thoroughly.

While I wouldn't necessarily recommend Safe Step based on the price and installation experience, for my son's specific our needs, their product fulfills an essential role. Customer service, on the other hand, was a 5. The gentleman that came out was great. He really spent a lot of time and answered a lot of questions.

The sales team interactions were very good, and the installation process was conducted in a highly professional manner. I was pleased that the installers were diligent in explaining how everything worked as well as ensuring the site was cleaned once they completed their job. In terms of everyday benefits, I've noticed it's much easier to get in and out of compared to traditional bathtubs, which really enhances accessibility for me.

That said, potential bathers should assess the way the door functions. Recognizing this feature earlier might have led me to ponder over my purchase decision. I'm not saying I wouldn't have bought it, but it would have made me think twice. But other than that, everything is good. If it weren’t for this door concern, my experience would probably be satisfying overall.

The Safe Step tub has been a great addition; it's top of the line and stands out as one of the best options available. I'm really satisfied with the quality of the tub. There's nothing else to add besides that I recommend it.

On a positive note, the installation team was excellent. They were punctual and diligent, working for about six and a half hours to install the tub. It's a demanding task, and they handled it well.

The tub is primarily used by my husband, as he finds it easy to step in and out, which is great for mobility. There haven't been other significant impacts for us, as we're primarily concerned with safety at our age, 79. Overall, we are satisfied with the purchase.

As for the tub itself, I haven't had the chance to use it yet due to a busy schedule, although a demonstration was provided. My experience purchasing and having it installed by Safe Step has been largely positive, though the price is my only concern, leading me to rate it a four out of five.

However, I have an issue with the water heater. I have a concern that the hot water might run out. I had that experience somewhat taking showers and unfortunately, it does go cold at about the three-quarters mark. I don't know what to do about that and when I discussed this with jimmy, who sold me the tub, he mentioned they would check it out, but that never happened. It's a bit frustrating because I think they should have tested the hot water capacity initially.

Installation started around 8:00 or 8:30 and ended up about 2 o'clock, and the crew was generally good; Tim, who seems to have an engineering background, was very knowledgeable, personable and professional. His assistant was okay but needed to slow down on the instructions for someone like me who might require a bit more time to understand.

Regarding the tub's features, the jets are quite dramatic and beneficial. They particularly help with circulation, which is something I appreciate. Overall, I'd rate my experience with Safe Step around a 4. The hot water issue is significant. They didn't necessarily test that feature and that bothered me.

When we decided to make a purchase, the sales representative, Jimmy, was great—informative and helpful during his visit. We ended up signing the papers on the same day. The installation was efficient, taking only about two hours since I had already prepared the space by removing the old tub and tiles with the help of my contractor. They just had to set the new tub, level it, and hook up the water.

Although my wife hasn't used the tub yet because we're waiting for some finishing touches on the room, the quality and features seem excellent. It looks great, fits perfectly, and meets our needs. I am pleased with the setup and would rate it a five out of five, definitely recommending it. My only issue is that I need an invoice for the $20,230 spent, and I'll be contacting Safe Step directly to request it.

Regarding the quality of the work, I didn't witness it myself, but my wife was satisfied with what they did. Our only issue has been running out of hot water. My wife could only fill the tub about halfway before the hot water ran out. We called, and they mentioned a valve we might need to adjust, but we haven't used it again since we've had some issues with our septic system.

We like all the features, such as water circulation jets, bubbling, and aromatherapy, although we haven't used all of them yet. As for the overall experience, I'd rate it close to a five, but the price is holding me back from giving a full five. I'd say more like four stars. The price seemed a bit high, especially after seeing discounts advertised that we didn't receive.

Installation day went smoothly, although I would have liked a reminder call the night before because we were expecting to hear back from them one more time before they came out to make sure that the tub had shown up. But we scrambled and got all our stuff out of the way and made it happen. It was good. The installers were very conscientious and quick. They had to cut a hole through a bedroom wall to get the tub into the bathroom and they put the drywall back up, but we were expecting someone to come back to finish the drywall patch on the wall. No one's been back. They didn't tape and mud the drywall, so we're gonna do that. It's not a big deal. The tub itself was installed perfectly, and both my dad and son enjoy using it. It's much better than what we had before and helps my dad be more independent.

Overall, I had a positive experience with Safe Step. Everyone involved was polite and professional, and I truly appreciated that the product is made in the USA.

On installation day, everything went as planned despite needing to replace our electrical panel. Safe Step took care of everything, including arranging an electrician. Even though it took a few hours to complete, the installation team was efficient and cleaned up after themselves. By midday, everything was completed, and they even took care of the minor cosmetic repairs.

I couldn't be happier with my new bathtub, particularly the inline heater, which allows me to soak for extended periods without the water getting cold. However, I wish the foot jets were a bit stronger as I'm short, and they don't reach my feet very well.

I also enjoy the versatility of the tub, such as switching between water jets and bubbles, with the latter offering a soothing experience. The lights and the Bluetooth feature are fantastic, turning the tub into a speaker and creating a relaxing atmosphere with music and changing colors.

Though the price was a bit steep, the tub offers a place to destress amidst life's challenges, especially with my husband's health issues.

I've still got the piece of paper that says how much it was gonna be. He made some notes on it of how much I paid him that day and how much I was gonna pay when they installed it. I paid $10,000 on those two days, and since then, I have paid 5,000 more in another time, and another 1,000 at the first of this month. I've already paid $16,000 on it. My plan is to pay 1,000 a month over the next five months, and it'll be done. I don't wanna pay more on the interest in what I would have to pay because it's a big amount. The interest which is 10.99% is pretty high on a home improvement loan.

During installation, the crew did well, but I wasn't thrilled with the use of clear caulk against white surfaces, which resulted in unsightly dark streaks. I believe they ran out of the white caulk, which should have been used instead.

Regarding the tub itself, I'm pleased. Although my first experience was marred by insufficient hot water due to a low thermostat setting, this was corrected for subsequent uses. The additional features, like the hand shower, are quite satisfactory.

Our sales rep, Scott, was fantastic. He was quick with answers, very knowledgeable, and even got our financing sorted with no money down. The only drawback was it took too long to get it and schedule the install. I wanted it the next day but it took four to six weeks. Safe Step should dropship tubs to their installers and have the installers store them somewhere in a warehouse and get these tubs a lot quicker to people than what they're currently doing. Their distribution center sucks. It was almost two months from the time we signed the deal before we got it. We also live way up north in northern Michigan and our installer came from Rochester Hills, Michigan, which is downstate near Detroit.

But the installation was exceptional. Mike and his team were professional, taking care not to damage anything inside our home and leaving no mess at all. By the evening, the transformation was complete.

In terms of the tub's design, I have a suggestion. As a 6'3" individual, I feel the seat could be an inch shorter and the tub itself a bit longer to improve comfort. This change would make the product even better, especially for taller users like myself.

The therapy benefits have been immediate—for my joint pain and general relaxation, the tub is fantastic. It ensures a restful sleep afterwards.

Overall, I'd highly recommend the Safe Step walk-in tub to anyone considering this type of purchase. It’s made life more comfortable and enjoyable for my wife and me. You really do get what you pay for.

The installation process was also smooth and efficient. A team of four came to our home, and despite needing to make some adjustments to our walls and bathroom door, they completed the job professionally and reinstated everything nicely. The entire installation was completed between 1 PM and just after 6 PM on the same day, accommodating my schedule as I had to attend a Bible class.

I am genuinely impressed with the quality of the work and the tub itself, which has been wonderful for my mobility issues, especially given my two knee replacements and back problems. It stimulates my legs and my body. I'm enjoying it.

Overall, I would rate my experience with Safe Step as a perfect five out of five. Their customer service and the quality of their product are commendable. I gladly recommend them to others.

As for the tub, I don't have a favorite feature—I simply enjoy the overall experience it provides. It does help me relax, particularly at the end of the day before going to bed. While I rated most aspects of my experience with Safe Step a 5 out of 5, I gave the price a 4 since it was slightly more expensive than I anticipated. However, I'm satisfied with the purchase. Overall, I highly recommend them.

I have used the tub and I really enjoy the jets and the way it makes my skin feel. The bubbles are very relaxing. However, I'm disappointed because it's difficult for me to close the door, and my husband couldn't close it at all. We considered getting a larger tub, but it would have required modifications to our home. As a result, we ended up with a smaller tub than we anticipated, making it harder to get in and out. Given our ages—I'm 82 and my husband is almost 86—we wanted something to help us relax and ease joint pain.

The installation team did a good job, but there are a few minor details that could have been handled better. Overall, the bath experience itself is enjoyable, but the access issues make it less satisfying.

I would rate Safe Step walk-in tubs a three out of five because I do enjoy the tub, but the challenges with accessing it are significant. I haven't interacted with customer service yet, so I can't rate them. I do think the price is too high, so I would give that a two. As for the tub itself, sitting in it is enjoyable, and I do like the bubbles, but I'm disappointed that I can't use a regular bubble bath. Thus, I would rate the tub a four out of five.

We're quite happy with the tub as it has helped alleviate our aches and pains. I really enjoy the entire experience of using the tub. While the cost was a bit steep, we believe it was worth it. Overall, we're satisfied with the purchase and glad we took advantage of the deal. I would confidently rate it a five and highly recommend it to others.

The sales visit went well; the agent was knowledgeable and very nice. The installation day was smooth. Three people came and worked from 9:30 in the morning until about 2 PM. They were courteous, neat, and cleaned up after themselves. I was satisfied with the quality of work, though they did scrape a spot on my wall about four by six inches in size, which is inconvenient since the bathroom was recently painted.

In terms of using the tub, had I experienced it before purchasing, I might not have gone for it. The tub is deep, which is nice, but the seat is high. It takes a lot of water to fill it, but I still can't get my whole upper body submerged. Being 5'3", the water reaches only the bottom of my bust. While relaxing once I'm in, I don't need all the extra features like the lights. However, I enjoy the jets, though my daughter mentioned her feet jets didn't work.

If I had to rate Safe Step, I'd give it a three, as I wouldn't recommend it to friends. Customer service was great, deserving a five. The product itself would be a three, and the price was quite high, so I'd rate it a two.

The salesman was excellent, possibly too good, so I'd give him a five. However, the tub hasn't impacted my life as I hoped.

Overall, I was just trying to be honest, hoping they might make some adjustments in future models.

Now that it’s installed, the quality seems fine to me. My husband, however, feels that the shower head is too gentle and wants to change it out for a more powerful one. We didn’t find much use for the lights feature; it didn’t enhance the experience for us, but I do enjoy all the bubbles.

Overall, my experience has been good, and I’d give it a five out of five. I’m okay with sharing my review anonymously.

My interaction with the Safe Step representatives was 100%. They were very polite and honest. The installation team was also great. They came in, explained what they were going to do, and then got straight to work. Despite a shipping delay with the shower wall that required a detour, they arrived around 10 AM and finished everything, including cleanup, by 4 PM. They did a superb job, and I was really pleased. They even helped me move the furniture back once they were done.

I haven't used the tub a lot yet, just tried it on my legs, and I was really pleased with the results. As for its effect on my arthritis, I haven't noticed any changes yet since I've used it only once. But the tub and warranty are top-notch, and I would rate them highly as well. However, the price was quite high, which is challenging on a fixed income. Despite the cost, I'm happy with what they did for me.

The installation team wasn't as good. The older man and his younger son-in-law worked on the installation. Initially, the younger fellow needed encouragement to be more agreeable. There was a gap between the wall and the front side of the tub, likely due to my wall being out of plumb. I asked them to fill this gap with a shim, but they filled it with caulk instead, leaving it quite wide. The baseboard was also scraped a bit, though not a big issue.

The installers removed the door jam, and though they repaired some damage, a few issues remained. There were small gaps where caulking was needed but not applied. Additionally, they missed cleaning the tub properly. I had to point this out, and while they did clean it, it wasn't perfect. Since the tub was installed backward from the standard way, I understand they were tired after working until 6 PM. I was lucky to have my housekeepers help clean up. Despite these issues, I think Safe Step did as good a job as any company could. The standout experience was the salesman, who was fantastic.

Unfortunately, communication with the company has been inconsistent. While some attempts to contact have been made, it feels inadequate since I'm still waiting for someone to set up a repair appointment. I do appreciate that they addressed the surround issue without additional charges, and once everything is resolved, I believe we'll truly enjoy the tub, given its aesthetic appeal.

We were initially drawn to Safe Step from TV ads and the recommendation of a neighbor who had a positive experience. Despite the current setbacks and the significant cost difference from what we were quoted to the final amount, I'm still optimistic about the eventual benefits and relaxation the tub will offer. Despite the hitches, they did address part of the problem, and I believe the company will make it right in the end.

The tub was primarily for my wife, and she finds it delightful. We opted for the standard features, which involve jets behind the legs and in front of the feet, controls for the jets and water temperature, and a handheld shower option. The fill-up time was longer than expected, but the drain was quick.

Overall, I'm very satisfied with Safe Step. The price could have been better, but it's worth it considering the positive impact on my wife's life, allowing her to take baths comfortably again.

However, there was some confusion about the installation. The first time, they didn't come and didn't call me. They were sent the wrong-colored fixtures. The second time, they showed up with the tub, but the tub had a defect in it from the manufacturing process. The third time was the charm. Despite the installation hiccups, I absolutely love the tub. It feels like the Taj Mahal of tubs to me.

On installation day, the crew completed the work in six to seven hours. The old cast steel tub was a challenge to remove, but they managed it well and cleaned up before starting the installation. Overall, their work quality was commendable. My wife, who has used the tub twice, loves it as it helps alleviate her back and leg issues.