Safe Step Walk-in Tubs
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About Safe Step Walk-in Tubs
Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a lifetime warranty on the tub frame, specific parts and labor. The company doesn’t show pricing information online, but homeowners can receive a quote after an in-home consultation. The quote includes the product and installation costs.
Pros & Cons
- Hybrid walk-in tub/shower option
- Financing available
- Lifetime warranty
- Discounts available
- Only 10 possible hydro-jets
- No pricing online
Safe Step offers walk-in tubs and tub/shower hybrids with a variety of safety and comfort features, including hydro-jets and anti-scald technology. Each tub comes with a lifetime warranty.
Safe Step Walk-in Tubs Reviews
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My wife has neuropathy in her feet. We heard that the Safe Step tub was a great tub to be used for that, and it has been. I have a messed up back from my years in the military and I need something like this all the time. My back hasn't been hurting as bad since havingit installed. I was expecting at least 24 to 48 hours for the installation but they had everything here. It was done in a few hours unlike any other installation we've had done. It took longer to install our sink than it did this time. Everything is so simple to use and I would definitely recommend it to anybody. It would be beneficial no matter what age you are. I've had other family friends come over and see it. For the price, it's a great product. It has helped our family. My son was here last night and he wanted to try the tub. He jumped in and got out. He said, "I don't want to go home. I want to live here now."
Installation was very easy. The installer was intelligent and seemed to know what he was doing. His helper was quiet and helpful and all went really well. I like the tub. It's good and my wife also uses it a couple times a day sometimes. The jets give her the most relief for her ailments.
The installation was very efficient. They worked all day and didn't quite get it done because something wasn't right but six weeks later, they made it right. It ended up taking six weeks because they couldn't get the piece they needed. Now that everything is resolved, I have mixed emotions about the tub. I like it because I feel safe but I don't like it because I feel so pent up.
The workers were absolutely phenomenal. They were true gentlemen, and they informed me every time something was done and yet, they didn't bug me. They were wonderful people.
My husband has normal aches and pains with arthritis, but he has had a back surgery too, and we try to do a lot of things to manage the pain besides medication. One of the things that we've found effective is either warm water or cold water immersion, so the Safe Step walk-in tub is good for that. The process of installing it took longer than we had anticipated, but the installers seemed like good guys. We didn't mind having them around. This tub is more affordable than going to a nursing home. It's really the cost of a Nissan. But I could finance it through them and it was a 9.9 APR. My payment is better than half of the payment I have on my Nissan.
We love our tub. We like the handle and the jets on the walk-in tub. But the buttons on the little dial are hard to read. My husband takes his glasses off and he can't see those buttons at all. Then it does not open to the outside, so if your walking is impaired or if you're in a chair, it's more difficult to climb in. It's also a little hard to push the handle down even to close the door. So, an 80-pound woman ain't gonna do this.
There's also a half shower curtain that comes up to the level of the tub, which is ideal because you don't want the whole thing hanging down in there with you. But the way that the tub is designed, you've got the whole length of the shower curtain in there across your whole wall that you've only got a three-quarter tub. So, all that shower curtain doesn't wrap around to the front of the tub unless you get it wrapped around the bar. When that shower curtain gets wet and you're sitting there wet waiting for it to drain, it's coming back on you. Other than that, I would still recommend the tub but people should have reasonable expectations and that they would have to adapt to it a little.
The rep from Safe Step was informative. She went through everything step-by-step. We asked questions of do we have to change our water heater. She took us through the nuts and bolts from how long it would take for them to come in, verifying that we had enough electrical service panel access. The installers were professional. They came in and checked out everything before starting. They came in with masks too and they had booties on their shoes so this way, it wouldn't scuff up anything. They laid down mats. They were clean in the bathroom area and made sure to cover everything up. Once they were done, they tested everything and went through everything with us. They removed everything that needed to be removed. They were thorough. The quality of the walk-in tub is excellent. Before we get into the tub, there's a feature that you can heat the seat. This way, you're not sitting on a cold plastic surface. The jets are very good too. If I had a choice between any other tub, Safe Step would be the one to go with.
The Safe Step rep was very good and did his job, and the installers cleaned up good. I have Parkinson's and the walk-in tub helps my bones and makes me feel better. Safe Step needs to redesign the stopper in the tub though. It doesn’t go down like it should and it doesn't come up.
The crew was good. They got what we needed and we like the way the tub looks.
There were a couple of things that I thought the installers finished but they didn’t and I had to get somebody else to finish it. It was the floor right at the tub where they had taken that part of it. And originally, the installer got the water hose backwards, so hot was cold and cold was hot. But they came back the next day and fixed that. My wife has been struggling a whole lot and we hadn't used the tub that much yet but overall, it was a good experience with Safe Step.
I like the tub because it's got that vibration where you can get a massage-like thing. There's a lot of good features. However, we have a few things that need to be addressed. Our Safe Step tub looks like it's coming loose where they put it up against the wall and we didn't want water going down in between the wall and the tub. Also, with the board at the floor, there's no caulking under it. When we spill water, it goes up underneath that board. There was another thing about a faucet leaking that my husband was beware of. Two of the faucets were leaking up through the stem and we want it taken care of before something bad went wrong.
It's simple fixes. It needs caulking on two of them, but I don't want my husband to go in there and caulk it when I think we have a lifetime warranty on the tub and someone should come and look at it. I left a message and talked to a lady a week ago, and she was gonna put it on their schedule. They were gonna call and make an appointment to come back, but they haven't.
The man that came and talked with us about the tub explained everything to us. The only thing he didn't tell us is how wide the tub was. It's all right for us, but my daughter is bigger than I am. If she had to get in, she wouldn't fit in it. I also told the lady I talked to she needed to tell the company that they might make a lot more sales if that tub was a little wider because at least over half of the population in the United States is overweight.
The lady said they thought about that once before, but they didn't know about going into the expense of doing it. I said, “Well, look at the money they'd make if the tub was wider.” Right now, I have to stand up to lather off. I can't sit because my arms hit the sides of the tub. If it'd been another two inches, we wouldn't have bought it because I would have had a lot more problems with it.
I love the Safe Step walk-in tub. The sales guy was excellent and got along well with people, and the installation was good too. I had some large red marks on my leg, being diabetic, and the oxygen therapy is taking it away.
The salesman that sold me the tub was very considerate, kind and thorough. He made me feel like it was a good choice for me. Although the installation was done quickly, the installers didn't leave me with hot water. It wasn't turned on. Because I couldn't use the tub, I had to have my son come out and he helped me with it. I like the tub a lot. It's a pleasure and I look forward to it. I don't use exceedingly hot water, but I feel warm afterwards for a long time. It's a good thing. I considered that it would be a little more economical to buy the tub and have it installed then I thought, "Well, then as far as warranty that could get complicated." That's why I decided to go with Safe Step. All in one. I made a good choice. This was what I was looking for.
The installers did a good job, but I have an issue, and I would like someone with Safe Step to give me a call. Our tub does not have a wall on one end and have a lot of splash. I'm looking for a suggestion and I've already called them yesterday, but no one's called me back. Other than that, the quality is great.
I’m getting a little bit of age and I thought a walk-in tub might be a little safer for me. I bought one from Safe Step and I'm really sad that I did. The guy that sold the tub to me was supposed to come back and do an assessment on the guys that would come from Marshall down to put it in. He never did show back up. There was something that he said they'd put back in the wall, but they didn't put them back in the wall. They said that was unnecessary, so they didn't put them on the wall. Overall, I've been very disappointed. The guys didn't know they would have to take the door down to get the tub in. Then I had to show them where they could get their electricity for the GFR plug that they put in for the tub.
We needed to replace our current tub. We called Safe Step and we bought a new one. The rep misrepresented everything though. It has to do with how long it takes to fill up the tub. I'm 77 and I wanted to use it as a tub, but you have to really go in there. It takes at least 25 minutes to fill. I called the water company, and the pressure in the hydrant matches the pressure in the house. He said it only took three to five minutes to fill. It takes three to five minutes to empty. Emptying is not a problem, but filling it is.
I called the company and I got a woman on the telephone who said, "Well, you know what? I'll send somebody there to look at it. And if you call again, I'm going to charge you for it." So, it became a very bittersweet thing for me. I spent a lot of money on this. I really needed and want to use it, but it takes 25 minutes to fill. If I'm sitting on the bench in the tub, to get to the breast line is 25 minutes. I weigh 140 pounds, getting in and getting out is a little tricky, but it's okay. Everything that the rep said to me was really misrepresented. I take great issue with him because I had a problem and he just blew me off. When he came in, "Oh, you need any help? Call us. We'll take care of it." He didn't care about anything when I did.
I had one night where I must have not locked the door well and when I got out of the tub, I had a flood on the floor. So, I cleaned it up. Then I tried it again the next night. I probably didn't latch the door properly. But there were several things that left me feeling extremely upset. In the meantime, I had ordered an insert to my shower because the guys who installed the tub showed me the work that they did. It's taking a very long time to get this organized. They gave me a date that they're going to install it. I'm a little trepidatious about everything. I'm not a complainer either. I wouldn't complain unless there was a valid reason. The filling of the tub is the issue. I really love having it. I love to be able to get in it and do it that way because I can do what I did in the other tubs.
The tub is a soaker. I didn't buy anything with the jets, colored lights or electric panels because I had a hot tub indoors in my house for over 24 years, which I managed and ran by myself, so I understood what could happen with the jets and the pumps and the various things. So, I tried to have a very simple tub and that's what I have now. I have the shower connected to it, which is very nice. It has the hand shower, which is very nice too. But you cannot run the water and then get in it. If any water gets in between that connection with the door, which is I think it has suction connected to it, it's gonna leak. So, you have to be in the tub, latch that door, and then put the water on.
I wrote to the company and I said, "You know what? I spent $14,000 on this tub. I'd like to be able to get in it without having 65 people come to my house to constantly look at this and look at that.” The guy who was the installer came to check the pressure. He said, "Call the water company." I called the water company. The water company came and there was no way that they could make it any better. So, I've been just using it that way. It's one thing when you can run the tub and get into it. Then if you want to add more hot water you can. I love the curtain. It is a great thing. I have a heat lamp above the tub, which has been there for many years. Right now, it's coming in very handy with it.
At first, I was very impressed with how the tub looked. When I got into it, the putty is a semi-permanent putty and I was cleaning putty up around because it wasn't really dry. The way they adhered the PVC pipe left me a little concerned only because I washed it. But my husband seems to think it's okay. Then there was a big blob of putty that was something I had to get off. They didn't get it off. They didn't really clean up the way they should. It wasn't the way I thought it was going to be. Things were not done the way I thought they should be done. I was looking to see if I can find another faucet to get more pressure into it. I called the company. I said, "Maybe if I put a pump on it, would that help?" I had nobody answer me.
I love the product. I can use it as a tub if I bend and soak myself in the bottom part. But unless I put the water up higher, which I'm a little concerned to do, it's not what it appears in the brochure. Safe Step should tell you what you can do, what you can't do and what are the things that you must carefully do like making sure that that door is latched, there is no water in it and that you have to be inside that tub before you run the water. I'm adapting to what the tub will do, but I'm really very angry that the rep did not honestly represent what the things about it that could be a little challenging are.
I had ordered a second item. The rep gave me a price on it and then the next thing I knew, it was $2,000 more. I said to him, "You said this price." He said, "Oh, well, that was without the chair." It was very dishonest. I'm a little reticent because I know when I paid for it with the credit card, he took $1,500 for the shower when he only took $1,000 for the tub. This guy is not clean. He's not direct and he's not really telling you the truth. Now, I was gonna buy a tub one way or another. I had to make this house livable for me at this point in time and then decided to do the second bathroom, and I have a third one to do. So, I'm going to see how the second bathroom goes in, and see if I place an order for the third with Safe Step.
My experience went exactly the way the man from Safe Step said it was gonna go. They got the tub all tied together in one day, and they were out of here. They explained to me what they were doing and how they were doing it. Everything was pretty well done. The tub got a heated seat. It's got lights in it and the little bubbles that come up to supposedly take the scaly skin off of you. It also got a pulsation of the water to give you the therapeutic massage. I'm not satisfied, though, because I really can't take a shower in it like I thought I could. There is not enough room to step back. I got to stand in one spot in this rain thing over my head. You can't stand back and enjoy it. You got to stand right under it, and that ain't cool.
I liked the pricing of Safe Step. The entire buying process was smooth and easy. The sales rep I worked with was very nice. She fought hard for us to be able to afford the tub. She even found this tub with the same features at a lesser cost when it had been cancelled by somebody else after being ordered. All in all, the sales rep was very professional and very courteous. The installation was nice and easy. The gentlemen were very courteous and respectful.
My wife seems to enjoy the tub very much. I do have to do some additional work on the hot water system. I'm going to do a whole house hot water system. That way, we'll have constant on-demand hot water. The fill on the tub was a little more than I realized it was gonna be. Knowing the overall gallon coverage of what it takes to fill the pool up past the jets would be of great help for people making a decision because most people don't carry a 75 to 80-gallon hot water tank. A standard 60 really doesn't cut it. My time is even three-quarters away full or into total cold water. And if you don't have a quick recovery hot water system, it's not gonna be a warm bath. Overall, it was a good experience. People will get a little bit of sticker shock when they see that final pricing on the tubs. My tax man says I can take most of it off on our taxes because it's a medical support equipment.
My mom has a Safe Step walk-in tub and seeing how she so enjoys it, I decided to get one, too. I have arthritis and trouble with my legs that time, so I felt like that would be something that would help me out. When the first guy come out, he was very encouraging but we were trying to get something more reasonable than the numbers that he gave us. And when they brought the tub out, they didn't have the surrounding included in there. From my understanding, the surrounding came with the tub unless you say you didn’t want it. It was a bonus that they were offering that I saw on the web also. But the rep didn't give us an option as to whether we wanted that or not and that was never brought up in the conversation. So, the rep called us back and asked us if we were going to go ahead and if we did, we would have to pay $500 upfront. We explained to him that we thought the surrounding was included and he said no.
In the end, we went on and paid the $500. We didn't pay it at first, but the sales rep had to come back and get it because they hadn't told him he was supposed to pick up the money. So, we couldn't understand why somebody would have to pick up $500. But we felt really bad that we had to issue out $500 upfront like that whereas we already put 2,000 down on the tub. We were also given an interest rate of 29% and I didn't feel that was justifiable when we’re pretty good. I called the loan place and they said that was something that was arranged by Safe Step.
Other than that, the two fellows that came out for the installation were so nice and helpful. They said they wanted us to be really satisfied with the tub and that they didn't want us to do something that we’ll regret later. They were very professional and they did what they had to do. So far, I enjoy everything about the tub. They said that there's something out there that can help you with your skin but we didn't get that feature because the price would have been more than we could afford. I wish that that would be just a normal feature that would be included with the tub. But they said, the more features you get, the more you pay. Despite that, we love the tub and I feel more energetic after using it. I don't appear to be as stiff, too.
I’m a senior with arthritis that makes getting out of a standard bath tub impossible! Being able to fully submerge in that warm water is so helpful & now I can still enjoy my bathtub independently. Being able to have a soaking bath before beds really helps my pain levels and makes it possible to get to sleep. The tub is very comfortable and easy to enter and exit. I can also take my showers with the hand held attachment. I could also have the shower attachment mounted on the wall if I wanted.
Whoever in the future gets an install, they need to know that it's gonna be loud. With this sledgehammer thing going through the wall, we weren't aware of all that extra noise that would take place. I tried the tub once. I'm 5'8", 220. If I was 6'4", 250, no way a big guy could fit in there. It's not made for big folks. Supposedly, we have the top-notch of that particular size. I had to go in there and sit down before I close the door. I cannot close the door if I was standing up. It has to be in my size. But mother fits well in it. I would still recommend Safe Step to others. But with those particular things that we need to know in advance, like, the noise factors, how long it's going to take. We were told two or three hours, but it took at least twice as much time as what they said initially. Maybe the sales representative didn't know. But they should know, even down to the size.
This is a quality product. It does what the manufacturer says, and has some bells and whistles that make it nice. It may have too many, because we don’t use some of them. I do wish there was some way to fill it up faster because one gets cold waiting for it to fill up.
From the representative to the installers to the product itself was absolutely amazing!!! So amazing, we ordered a new shower system for the master bath!!! The nonslip floor & seat for the tub is great. Other companies do not compare!!!
This is the best bathtub that I have ever had the pleasure of relaxing in. It is easy to enter and relax while taking a bath, and I was able to install a shower attachment making this absolutely the best tub in the world. What more can I say about this wonderful company and their products.
Our first couple of days with the Safe Step tub were not good. The drain wasn't working. It took water 45 minutes to drain out. I called the service thing and I got a bit of a runaround. They told me it would be three or four days before anybody got in it. This was the same day it was installed. I was really quite annoyed looking at a $17,000 piece of equipment that was not working. I was ready to tell them to pick it up and take it back. I couldn't use it for a week 'cause I could fill it but then I couldn't get out of it until all the water drained out. The issue was something that took about five minutes to fix, but nobody could get there for over a week. But it's working well now. I like the low jets hitting my feet as I have neuropathy, and that makes them feel a whole lot better. I just sit in it and close my eyes and relax for 15 or 20 minutes.
There were three installers who came to put the walk-in tub in and they were done in three hours. Having the tub is a convenience, but the door is not wide enough for my wife. She has to maneuver herself and step to the side. Also, the stopper doesn't close sometimes so I have to jump in there and push it down. The seal doesn't seal properly, so I have to make sure it's back in place. It did that when the guys were here but I thought it was something that was not gonna persist. It has continued to happen and that needs some attention. But for the most part, I'm satisfied with the tub.
When the Safe Step salesperson presented to me the cost of the walk-in tub, the rep said that I had to sign up right away or I would lose the discount. That kind of salesmanship is tasteless. But that was alright because I wanted that particular tub. The tub is beautifully designed and has lots of lovely features but I don't know how to use it. There should have been somebody to give me a demo. Other than that, I love the automatic features that are built-in. That evacuation of the tubes is wonderful. When everything gets shut down then in about five or six minutes, the tubes get emptied. So you need to step out of the way or you get a little bit of frosting. It's just a wonderful thing to have.
There were these two young fellows who were part of the team. When I was being signed up, the team was supposed to be all experienced workers. They had a rigorous system worked out so that they didn’t waste any time. They allowed themselves potentially three days, but usually only used about two or three hours because they had the work planned out beforehand very carefully. But these guys promised to come back and install a barn door that would have been a hanging sliding door. Right now there are some big holes in the molding because they haven't come back and finish anything.
Do the research on the tub. I know the tub’s good, but I don't feel the salesman is somebody who's upfront and truthful. He didn't care about what he said as long as he got the sale. I wouldn't give a dime for him. He is the son of the company’s owner and he misled us on a bunch of things, including on the measurements. You’d think he’d been in business his whole life that he would know how to measure a doorway. They ended up having to put a whole new doorway in. On the other hand, the people that came to the house and installed the tub were very professional, polite, and did anything they could to help.
I went with Safe Step because of what I read on the internet. It was one of the best tubs made out there. I like that it was made in the United States. I didn't wanna get a tub that’s imported in from China. They also put better faucets, whether it's Kohler or whatever it is. I wanted to stay with a reputable company that has a lifetime warranty as long as I owned the tub. It is a bit on the high side, but you pay for what you get. I like the quality as well as all the features and benefits of the tub. My wife especially likes the microbubbles.
I saw this article in the AARP magazine and I called Safe Step, and a salesman came out. He showed me a video and told me all the wonderful things it will do. I had sciatica, and my doctor has written a note that it would be beneficial. The salesman gave me a price, and the tub was installed. There were a couple of things that I was puzzled about. So, I called up Safe Step and I said, “I don't have the heated seat. And there's something wrong with the jets, et cetera.” Two men came out yesterday. They were sent by Safe Step. They said, “No, ma'am. You don't have the heated seat. And you don't have several other things that were supposed to be included. You did not get the tub that you thought you were getting. You got an inferior tub.”
They reported it back to Safe Step. I put them on the phone with my son who's a lawyer. He said, “You’re taking advantage of a 95-year-old woman. She thinks she's getting one tub, and she pays top price. And you give her an inferior tub.” So either they have to replace the tub or make some monetary arrangement. There are several items that I didn't get that I had expected, and they cannot be added. So, Safe Step has to deal with my son because I get too upset about this whole thing. It was $16,000. The salesman gave me such a song and dance. He said AARP gave me 2,000 off. Helping Hands gave me 3,000 off. I'm 95 years old and I find this too upsetting. Safe Step should really go out of their way to make amends, even to the extent of giving it to me because it's too much aggravation.
The installation was very clean and quick. The salesperson and my husband got along pretty well and it was a good experience. I actually had a call and an appointment set up with another company and my husband told me just to call and cancel it. I'm still learning to use the walk-in tub. Mine is not draining properly. It's a really slow drain and I actually hurt my hand trying to get it to a 45-degree, so that it will be wide open. I could never get it there and we might just have to call someone to check that part out. It says on the instructions that it's easy for people who have arthritis in their hands, but I don't find it easy. So there must be something blocking it or not working right. I had a phone conversation with support to fix it and my husband tried to fix it by twisting the screw a certain way, and it still didn't do what it should do.
I'm still having trouble with the handheld and it drips. It takes a while for it to stop dripping. If it's in the shower, it's the same way. Otherwise, I've enjoyed it. I've been in it three times. On the third time I was in it, I was very stiff that morning and could hardly move. So I got in the walk-in tub and the jets in the back really helped loosen up everything. I was very pleased with that.
My knees are bad, so I got the walk-in tub. I like the whole tub but filling it takes a little while. You gotta sit there with no clothes for 10 minutes to get it filled, where before I used to just fill my tub and get in. But you're pretty warm sitting there when it's draining, and so the draining isn't that bad.
Our salesman, Bill, was very outgoing and good. The installer was also good. I couldn't ask for anybody nicer. He had to come back because the tub wasn’t draining right. It was slow. It was supposedly my drain, but it wasn’t. We had a snake run down the drain because it had been running sluggish anyway before I got that tub put in there. I made sure they understood that. I thought maybe I had to have my sewer line run out, but another plumber assured me it was not that. It wouldn’t have been just that drain that was sluggish. We would have other issues. The guy that installed the tub, Bowen, came back and whatever he did that time did the job because it goes out fine now.
The first time when I got in the tub, I only filled it up halfway because I didn't have the hot water turned on like I wanted it. But then, I went to get out and my whole place was flooded. It was 10 o’clock at night, and my bathroom, hallway, and going into the living room was flooded. All I could do was throw down a bunch of towels. The guy that installed it said I probably didn’t have it locked right all the way. Now, I’m very careful. Price-wise, Safe Step is high. Because when somebody asked how much was it and I said something, I just told them the first two digits of it and they said, “Oh my lord.” Other than that, the company has been very good because when I had any issue, they got on it right away.
Safe Step should reduce the price by 50%. It was almost $16,000. The salesman was supposed to gave me a military discount. He was very professional though. He's been working for the company for many years. I love my Safe Step walk-in tub. I can sit down and do everything and have the water vibrate. I like the shower attachment with it. I can stand up whenever I want to take my shower.
The tub works fine but I'm not really happy with some of the things they did with the installation. When they installed it, they didn't do a real good job on the caulking. A guy came back and did some stuff. One panel on there is crooked and I showed that to him. It's up on one end and doesn't line up and down on the other end. He said it was supposed to be that way but I still don't agree with that. Also, when they took my old tub out, they tore apart a wall up the sheetrock. They didn't put a piece of surround panel over that and just left that open. It's a mess in there.
Not long after we got the tub installed, I tried to call my sales rep. I wanted to ask him some questions about the tub because he was the one who told me his wife had one and how much they enjoyed it. He's supposed to be the rep and he would be a good person for me to call and talk to about different things about the tub. I sent him a message and asked him to call me but he never did. I tried to call him and went to his voicemail immediately. I still haven't heard from him. I let Safe Step know about this. Kevin at Safe Step told me he was gonna send the sales rep a message and have him call me. This has been probably a month.
It's a little bit disappointing when you spend that much money on something and the salesman treats you that way. That aside, I like that with my walk-in tub, I don't get in that shower and worry about falling. I'm able to sit down and be comfortable. I've been trying to get my wife to use it. She still goes to the shower. But if she gets in the tub and gets used to it, she would love it.
Our 30-gallon hot water heater isn't big enough. If we find anybody else that wants to order the Safe Step walk-in tub, we're gonna recommend to them that they have the inline hot water heater thing included in the installation, so that they will have plenty of hot water. With the smaller hot water heater, you get nice warm water up to knee high, and then the rest of it’s all cold. That's the only disadvantage we've got. We went to Lowe's to go ahead and get the inline hot water heater, but I'm not a plumber. They told me I gotta send a plumber up there to get one and to install it. I could buy one, but they wouldn't let me install it. I need to get a plumber to install the inline hot water heater and we're now looking for one.
One of the blowers in the two jets wasn't working. The installer fixed one, and then he found another one that wasn't working and he also fixed that. I'm enjoying my new Safe Step walk-in tub. It's easy to get in and out. I'm enjoying that it has the shower when I just want to take a shower instead of a bath. I'm looking forward to adding the aroma to the bath.
The reps at Safe Step were great. Nick, especially, was very helpful and understanding. James, the guy who installed the tub, was amazing. I liked him a lot. He went out of his way to do an extra good job. I was very impressed with all the people involved. The tub seems to have great quality and it does everything it’s supposed to do. It’s got the handheld shower so I can sit there and rinse my hair. I like that it fills up fast as well as the massage and water features.
Safe Step is awesome. I love my tub. I told my husband before he passed away that we needed a new tub. I wanted one because ours was getting rusty, and I knew we needed one before I fell through the floor. He was like, “No, no, no.” He passed away and I thought I would check in on it. Then, I’ve seen Safe Step on my email, so I thought I would check in on it. Their guy came to my house. I really liked him, and he did a good job selling it to me.
I work in a nursing home and I’m in activity. So, I'm taking people back and forth. I work about six to seven hours a day, and I’m constantly walking. So, when I come home, the first thing I do is hop in my tub. I'm 57, I have varicose veins really bad on my legs, and I had a knee replacement. That doesn't hurt but it does wear and tear. I sit on the heated seat, and then I fill my tub up to about my legs, and then I just let her rip. I just enjoy the heated seat and relax. I would tell others to get Safe Step. I'm telling everybody at work.
The salesman was very knowledgeable and I like that Safe Step is guaranteed for life, parts and labor. The installers told me that if something goes wrong and they can't fix it, they'll take it out and put a new one in. There were three of them and they knew what they were doing. They were all working. It took them five hours and they did a good cleanup job. The main person gave me all kinds of instructions thoroughly and ran me through it. He also gave me the literature on it. He was very knowledgeable too. He said he's been installing for 10 years.
What I really like is the seat warmer. When you get into the tub, the water’s already warmed the tub. My mother didn't have a seat warmer like this. The other thing I like is I just turn the water on the hot water until the cold goes away. Then I will shut it off, let it drain out, get in the tub, and my water is already heated. The handles on this one are great too which I didn't have with my mother's. They're situated just where you need them. I also like where all the jets are situated. It seems to make my legs and my back feel good. Overall, it's a very good tub.
I've seen Safe Step's commercials, and it was time to get something. I couldn't get into the tub. We had a Jacuzzi in the house that we have. My husband had a stroke and he couldn't get in and I couldn't get in. I love a bathtub, so we tried it. I like that I have a bathtub I can get into. We had a repairman come out a week after we had it put in. There were a couple of little things that needed to be taken care of, and he did a good job.
I'm really happy that we got it. I think some of the things you're told should probably be enhanced in different ways. For instance, the seat in the back doesn't get warm unless you turn that on really long in advance of you wanting to get in the tub. I really am not pleased about that. I have the system down, but I didn't, and so it was disappointing. But now, I know that I have to put it on long in advance. I have to contemplate this whole thing and turn it on. It's alright if I get in maybe 10 minutes later or so. Then it's warm.
The man that sold the Safe Step walk-in tub to us, evidently, made a mistake because our shower curtain and rod didn't come. He took pictures and he was even measuring everything. So he would have known enough to know what size it was. The gentleman that was gonna put it in got sick on the first day, which I perfectly understand. He told us when he left the first day that they had one in the warehouse and they would bring the right size. When they came back on, which was a Friday, they said that it was gone and they would order us one. It'd be five days. Two weeks went by and we still hadn't got it so I called in. Somehow, someway, they had not even sent it out. The woman assured me that it would be sent out and I’d have it the next day. The next day, we got a call from a man who said they didn't even have one. They had to order it from Amazon to get the right size rod and it took us about three days to get it.
Safe Step is a good tub. I like all of its features, especially the little bubble thing ‘cause I have problems with my skin and it seems to have helped it. My friends and family would enjoy the tub. We do. But you need a big water heater. We found that out because we had to get a different one.
I've been okay with the tub but my husband hasn't been well too satisfied with it. He's having an issue getting in and out of it and it's not like he thought it would be. He thought it was gonna help him with his legs but it didn't help him any. I enjoy the tub but it does nothing to help my legs like they said it would. They shouldn't say that it's going to work for your legs, your diabetes, etc. when it's not going to do a thing for any of that. My husband and I have bad legs and that was one of the reasons we purchased it but the tub made no difference.
One salesperson from Safe Step came out then for some reason, the schedule had gotten crossed up and another one came the following Monday. The second rep finally convinced us to go with the tub. He got the price down to where I was interested in. He quoted me and described to me in our bathroom specific dimensions as to where the tub would come. However, when the work crew showed up, they had a different tub than what the salesperson had talked about. The one that they had was two inches taller or wider somewhere. I did learn later on when I talked to a regional manager that the shower feature had a different name. We were led to believe that was part of the package. But as it worked out, it’s okay that it’s not. My wife didn’t like showers all that much.
Other than that, they did get the correct tub a week or so later and got it installed. They were fantastic. They saw the problem and exactly what I was talking about right off the bat. They told me, “This tub won’t fit there that way. We can order you this other tub but it’ll take a week or so to get here.” They worked that part out and their craftsmanship was very good. My wife likes the tub. I did have to go and buy a bigger water heater though. I thought that ours would keep up with it but it didn’t. I just got to installing the water heater about three days ago. My wife's been enjoying the tub sporadically before then but the last three days, she’s been in it every night. The features keeps her happy.
The only negative thing is when they leave, your bathroom’s not going to look like the one on the commercial on TV. If you’ve got tile, it’s not going to be finished. The bathroom is tiled ‘cause I built it that way. The salesperson had me initial and sign on the computer and we didn’t read the contract because it was several pages. He printed me out copies of it and later on when I read it, I realized their construction crew does not paint nor do they do tile. That was never mentioned in the sales pitch. But they worked with me extremely well for me to get the tile up in a way that I can fix it.
Safe Step seemed to be pretty safe. Now, it's working out good for me. I like the showers and the seat. I have bad legs, so now I can sit. I have a shower seat. I could sit on the shower seat. This is very comfortable. The sales representative I worked with was very nice, very good, she answered a lot of questions and showed me films. The installers were professional. They were very good, too.
I called different places but they said they don’t do condos, they only do houses. When I called Safe Step, they said they would do it. The guy during the installation was so good. He was so efficient and he knew what he was doing. I like that I can go in the tub easily. I enjoy it most of all when I fill it up with water, sit in there and play in the water like a five-year-old.
The gentleman that came over for the arrangement of sale was fine. He explained everything and showed me what the tub was made of. After that, two gentlemen came and set the tub up. They went right on about their work. I thought it would be longer than it took but it was quick. The Safe Step walk-in tub is great. The bubbles that come out on your back and legs are great too. I gotta find out how to get more hot water from my hot water heater 'cause about halfway through it when I fill the tub up, the water gets cold. But I'm fully satisfied with the tub and I've been telling my neighbors about it.
I've been calling Safe Step with a complaint and nobody has answered. I got a shower with my tub and it has glass doors. But there's a plastic strip that goes under the shower door that almost looks like Lucite and it's all cracked. Other than that, when I bought my walk-in tub from them, their sales rep was excellent and the installation crew was really good. But the first bath that they gave me didn't work, so they had to take that out and bring a second bath. And so far, I like the tub all over.
Safe Step had a good salesman and made the pitch. Like a fish, I took it hook, line, and sinker. I like the fact that the product was made in the United States. The installation was pretty good. We had one little glitch, but I think it'll work out okay. As far as the tub, you need to learn how to adjust the input of your hot water. If you've only got a 60-gallon or 70-gallon hot water heater, you can't just run it on hot. You've got to kind of play with it with the cold. It took me a while to figure out how to get enough hot water in there.
We are senior citizens. Even though we had a walk-in shower, we knew the advantages of being able to sit and soak. We counted the cost all the way around and made the decision to get a Safe Step walk-in tub. That was what we wanted and we love it. The installation as well as the guys who put in the tub were wonderful. They were very courteous, efficient, and they cleaned up everything. I like the idea of the motion. I like the air jets and the pulsation really helps if you have a bad back. The whole experience was really good.
I have my parents living me that are in their 90s and the Safe Step was a safer tub because my mother had already fallen out of a regular tub twice. I really like the service that they did in putting it in. The only thing that was wrong was the installer did not bring the shower portion of it and I'm still waiting for it. But otherwise, the tub and the workmanship are fine. I really love the micro bubbles on the tub. The worst part is waiting for it to drain out.
We had a similar tub put in our house in a different town here in Texas. When we moved, this house didn't have one and my wife needs it so we ordered it. When the gentleman from Safe Step came, we sat and went over everything. He talked about this and that and everything connected with the tub. He gave us the option if we wanted the shower thing. That was a no and he said it was not a problem. After that, the guys came in the house and started to put the tub in no time. They cleaned up too. We were very pleased with the way everything went down and we really like the tub. We like that we can get in, close the door, heat the water up, sit back and enjoy. We don't have to try to slide over the top of a slippery bathtub then try to figure out how to get out of it at 82 years old.
Ernest and I both have rods in our back, and I have nerve damage to my left side of my leg and body. With the Safe Step walk-in tub, it is going to be easy to get in and out of it. So I won't fall anymore. The sales representative was very polite and good. Measurements were taken and we had to wait for the tub to be made. Then on the day the installers came out, it was done before I even knew it. It took about five hours and they were good. The quality of their work was excellent. The walk-in tub cost quite a bit and all, but it's well worth it. Using it makes me feel relaxed and I don't hurt as bad, with my nerve damage. The jets seem to help my leg muscles. I have the microbubbles. I have the top one. I love it. I would recommend it.
I like our Safe Step so far. My wife was wanting a walk-in tub because she can't stand up long enough in order to take a shower, and she can't get her legs over the other tub. The Safe Step rep did his job. The installer came in here and went right back there and cut the old shower out, and rolled it in. The electrician was there. They put the electricity again and they fixed the sidewall on it, and it went really good. They were in and out of here in a day. They did a good job.
As far as the product, I'm a little dissatisfied with the length of it because it's so hard for me to try to get into it, and we got the medium-sized tub. I'm a little disappointed that the door is so close. For a medium-sized tub, it's not near long enough. It should be another 10 inches longer. I'm still trying to figure the jets out and getting them lined up and everything to where we know what turns what on. I've turned the heat on for the seat and I noticed that the seat never warms up before I ever get into it. Other than that, they got a good product.
The installation of our Safe Step walk-in went well. The reps were very nice and friendly. They did their job very well. So far, I like the walk-in and the jets.
The Safe Step reps were excellent and their installation team couldn't have been any better. We're perfectly happy with our walk-in tub. I get down in the tub and I like it. My mother likes the no-slip where you stand and where you sit, both. She feels a lot more secure with that on there.
I started looking at walk-in tubs because I'm a sickle cell patient. I have Geriatric Onset Sickle Cell, and I contracted it because I had a blood transfusion. Nothing stopped the pain when I go to the hospital. One time, when I had the pain, my daughter said, "We're gonna take you to the spa, and put you in the whirlpool. And we're going to give you some scents and all that stuff and do some homeopathic stuff and make you feel." I went to that, and I came out immediately feeling without pain. I said, "You know, that tub is wonderful."
So, then, I started looking further. I had a tub at home, but it was just a regular Whirlpool, and when I saw this thing with the aromatherapy dispenser in it and a seat that you couldn't fall out of, I said, "You know, I enjoyed that spa tub so much and it made me feel so much better. I'll probably do better with homeopathic stuff rather than taking all that medicine that doesn't stop it anyway." When my shoulder and arm started to ache, I got in my Safe Step tub. I did the aromatherapy thing out. That misting thing helps, too.
Almost every morning I have some kind of pain because I'm 77 years old and instead of going to the shower, I take my bath in the tub. It still use the same amount of water and I feel better. So, I've invested because the insurance company wouldn't pay for it. I said, "I don't care whether I have to pay for this tub or not. I'm gonna have this tub because it makes me feel better." It takes away hours of pain. I fell on one of my knees before, so sometimes that knee has arthritis in it, which makes it really hard for me to walk if the knee, the shoulder and arm are hurting. I get in that tub and every morning when I get up, I'm feeling good because I took that tub the night before. I love it.
As far as the installation, the plumbers did a perfect job of installing and the water people did great. But when they applied for inspectors, the city sent the inspectors but they don't tell you they're coming. So, if you ain't home, they just stick a thing on the door and go. The company has to pay again for them to come. They did that twice and that was because they wouldn't tell me when they were coming. I didn't know whether to be home or not. They think everybody who wanted those tubs are just sitting there waiting until they come to inspect. Other than that, the installation is perfect. The scents come out right and everything works.
The salesman owns one of those installation companies. I noticed him because he was a little like he was as old as I am. He was such a nice man. He was so impressive. He didn't hard sell me because I told him, "Before you come in here, I want this tub. I'm just trying to figure out if I can buy it and will the insurance company cover." When they didn't want to finance it, he got on the phone and he called some people and he said, "Okay, you good to go. You're gonna get financed." I was happy about that. He did make sure that the company financed me and I'm fine, that payment isn't gonna hurt me at all.
The reps gave us all the information and told us how much the tub would cost. Four men came in one day to install our walk-in. So far, I've had really good luck with my Safe Step. It's a good product.
The rep was very good and knowledgeable, and the installer was in and out in about five hours. It was excellent work. I like the water jets from the back but the Safe Step tub has got more features than what I can name. It depends on what button you push. It's got the air jets, the back jets, the shower, the handheld shower, the overhead shower and a couple other features I haven't used yet. Since having the tub, I feel relaxed and I'm satisfied.
Safe Step's rep was very good about everything and their installers did a good job. The tub is fairly expensive but there are so many things to enjoy about it. I like it.
I got a walk-in tub from them and it has been easy to clean. If you're getting a Safe Step and you got the self-drain model, you don't have to worry about draining. Just hit a button and it'll drain itself. They have it set up where it'll make sure that it would blow all the air out the line. The Safe Step rep was really nice. He told me not to be scared and that after I let the water out, the tub would go through the air cycle. It's really beautiful. But, if I could have enough room where the door of the tub could open from the outside, it would be much better.
I live in Tennessee and when I saw that Safe Step tubs were built in Tennessee, that interested me. I trust Pat Boone and he was doing an ad for Safe Step, so that impressed me. I looked at every video on their website that they had. I went through the whole thing and was impressed by that too. I called and the salesman came. I had a little uneasiness about him. I kept wanting to ask questions and he kept telling me to let him finish. It was as if he had a spiel that he had to get through and he could not stop to talk to me about my questions, which put me off a little bit. But he sold me the tub so he must have done a lot right to get me to sign the dotted line because it was so much more expensive than I expected.
He did a good job but I told him I wanted to buy a toilet along with the tub. He gave me a price and then, he gave me another price and it was a lot better. He had not included the toilet but it was a mistake. When I looked at the paperwork, I was thinking where the toilet was. So, I called him and I had told him that we've got to have the round toilet and not the long, oblong toilet because the door wouldn't close. He ordered the wrong one and so, I was about 10 days without being able to close the door to my bathroom.
When I called him about it, he got frustrated with me when I was talking about getting this thing switched out. He wanted me to call Jagger, the one that organizes what teams go where. I asked the sales rep if he could help me with it because I was a little hesitant to make a stink about things. He pushed me off so I wasn't happy with him by the end of the whole thing. I said that I couldn’t believe I spent $17,000 on a tub and he was not going to help me deal with this mistake that he made. But the installers were wonderful. I live in a home that was built in 1953 and it was built by a man that wasn't a contractor. So, dealing with an old house like this can be challenging. The installers did a miracle by getting the tub in. It took 11 hours but they were so patient.
I sent an email to Jagger praising these guys. It was Ben, Cliff, and Tanner. They worked hard and they were clean. They played very soft, Christian music. If they took a smoke break, I never saw them and I never smelled it. They only stopped for about five minutes to eat lunch. They worked so hard and got it all in. They had to take everything out to work the tub in to this little corner of the bathroom. They did it every bit, were kind, patient and helped me to have everything put back.
I love the tub. I took a bath this morning. The microbubbles were the things that I was the most excited about. On the second bath that I took, there was a screeching noise with the microbubbles and I turned it off. When they came to switch out my toilet, I told Ben about it and Ben checked it out. He said it was malfunctioning and he would need to come and replace that. I have not contacted anybody about that. I'm waiting to see if Ben does it or if I need to do something. But all the rest of it is fine and it's a fantastic machine.
I was hesitant with getting the tub because I'm so heavy. I was not sure I could close that door once I'm in there. The salesman came up with the idea that I could check that out before they installed it. This was something that the salesman did which was good. He called the boss and the boss okayed that they would bring the whole thing here and let me try it out before they installed it. When the guys came, they brought the tub in and put it in my front room and I got into it, and checked that I could close that door. It closed fine. They took it back out and then started the process in preparing to install it. So, that was a huge deal with me. It put my mind at ease because I had this horrible feeling that I was going to buy this thing and I was not going to be able to get into it.
I'm over 300 pounds and for somebody my size to be able to use the tub and be that comfortable is amazing. So that's one of the best parts of the whole thing. I bought it because my hip was injured and I could not lift my leg to get in a bathtub. It was what made me look for a walk-in tub in the first place. I've given out Safe Step’s website to people.
My wife loves our Safe Step tub. She likes the bubble bath. She got where she can’t get in and out of the tub and now with the Safe Step, she can do bathing all by herself mostly. I'd recommend Safe Step.
Everything turned out fine during the installation of our Safe Step. Everything about it has been excellent. It's easy to get in it. Anybody who ever gets in one and tries it would recommend it like we do. It's top-of the line. You can't beat it.
I invited my sister over when the sales rep came so she could hear his spiel directly because she had expressed interest. Also, I'm a single female so I felt more comfortable having someone here. When the rep started talking and showing me on his iPad the different things, he was knowledgeable about responding to all of my questions. He looked at the water heater. He measured the existing bathtub to make sure that there was ample space in the bathroom for the tub.
The guys who did the installation was wonderful. My house was built in the early 70s and the doorways are extremely narrow. So, not only did they have to take the door off the hinge, they had to take the whole door frame out. The hallway is narrow to be able to pivot the tub in and they had a furniture mover that they were rolling it in on and it was difficult to maneuver. I had a larger one at home. So, they used mine. It made it an even easier piece of work. They were very professional. They were coming from out of town and he ran through the attributes of the tub very quickly at the end of the day. I understand that and I'm not upset about it although I wish it could have happened differently. But there were enough materials that I could read myself. I still had to do some spackling and painting afterwards though.
My experience is on hold but I love the tub. The first time I used it, I ran out of hot water and it was barely over the seat. So, I squatted down in the foot area and turned on the air thing, and enjoyed that. So it’s all good. I couldn’t wait until I could get enough water in it to turn on the top jets. I have a 40-gallon water heater but it's not enough to fill up the tub. So, I'm having to put in a tankless water heater. I'm in the process of getting that done.
I like what the Safe Step was made out of. The warranty fits for my parents. It was perfect. The sales representative was a really nice guy. He was very informative. He made a good sales pitch, didn't necessarily take one side or the other and helped us make the right decision. The installation was a little hectic. My parents live in the house behind us, so they had to get everything out of the way, but they did a very professional job installing it. They put everything back the way it was beforehand. So for as hectic as it was, it could have been a lot worse. I've used the tub once. My parents use it. It's a great product. It got all the bells and whistles. They seem very happy with it and as far as I'm concerned, that's what matters.
I needed to get in and out of the tub. And I figured Safe Step was better with me because I couldn’t step across the tub that I had. The rep talked to us, answered all of my questions, said, "Just think about it." And he left and came back in a week, and I decided to go ahead and do it. However, the installers didn't do everything that they were supposed to do like cleaning up and putting stuff back like it was. Other than that, I could sit and relax in the tub.
The representative answered all the questions we had and was able to provide everything that we needed. The installation guys did a great job. But the only problem was, we’re supposed to have a shower glass door, and for some reason, in manufacturing, the holes were not located in the right spot so they couldn't mount it. They got it corrected. I like the one feature about the oxygenated water where they blow a little air into it.
However, there was one cover that goes over a hinge that fell off after the second use. The other thing that is a little surprising is there's an adjustment to adjust the flow of air or water in the jets. I can turn it up or down but it doesn't have much impact. The guy said that so. We have a Jacuzzi tub and when we change the control on it, we can impact it quite significantly. But that controller is not very good or not working. The product could use a little tweaking to really be top of the line in my mind. I would expect a top-of-the-line walk-in tub would have as good or better control and a higher-quality product.
The sales rep was a very informative man and the installation experience was very good. We needed the Safe Step walk-in tub and bought it. Now, we're enjoying it. I got it for my husband. He got where he couldn't get in a bathtub and sit down. So, he likes to be in the water and it's bubbling over him.
Safe Step has been pretty good. I liked the price and the quality. The installation went pretty good. I just had one problem. I had to call in the other day. It was on my drain, and they’re gonna come out and check that. The drain doesn't wanna lock up. Other than that, so far, so good.
The sales guy was very good. The installation people were very professional as well. I was in the hospital when they put it in. But when I got out, I was able to call and ask a few questions, and they answered them very well. If I got a question now, I can contact them or at least the people that I dealt with. If they don't know the answer, they find out for me. I like the tub and I use it. It works really good. My wife who used to take a shower now doesn't mind getting in the tub either.
We hit it off great with the sales rep and we had a good conversation. I saw the video that he had to show and the price was right, which was why I chose Safe Step. I like the tub. I'm not able to get in and out of my own because I am a double amputee. I only have my right leg and my right hand and arm. So, it's a little bit awkward for me to put my right foot in and twist my right foot till I get over and I'm ready to sit down. My daughter is with me when I'm in there and helps make sure my wheelchair is lined up exactly right for me to zigzag and come out. But while I'm in the tub, I love it. I enjoy it. It's soothing and relaxing. People should get one.
The sales representative from Safe Step was fine. I liked him a lot. I had a call for service. They called me and I said, “No, I got it fixed.” But it's not fixed. In order to drain the tub, you have to hold the drain manually with your hand until it drains. I like the tub, but I didn't realize that when I got it, the hot water heater that I have is not big enough to fill the tub so I run out of hot water. It's a 40 gallon, and it ran out. So today, I've had a new tankless water heater put in. I had to put in a new water heater for the tub. I haven't been able to use the tub because I can't fill it because it gets cold on me.
I like the jets, but I haven't been able to get the water high enough to enjoy the jets on my back. But I was able to enjoy the jets on my legs. I have a heart and lung problem, and I haven't been able to sit in a tub for years because I couldn't get down and up because of my knees. I saw Safe Step on television and I studied it some online. I wanted the one with the shower, which Safe Step's is the only one with the shower. Safe Step is a Rolls Royce of a tub.
The installation guys were okay. They didn't show up ‘til 11:00 and they were there ‘til 9:00 PM. They worked nonstop, without even eating. However, some things that the salesperson told me weren't really true or were misleading. We've got some of the caulk that's come loose. It's hard to touch things and the handle is really hard to close. The hot water temperature where it says 102.5 on the dial, if we turn it to that, it's really cold water. It's not even hot. He said that a 40-gallon hot water heater should be okay. We can't fill the tub with just a 40-gallon hot water heater. We've got to get a new hot water heater before we can really use it.
Then the walk-in was supposed to be half glass door half shower curtain, and the delivery guys broke the glass door. They told me that they had heard that with the glass door, people complained that the water was getting on the floor. We went ahead and agreed to get a discount and to use just the shower curtain. The water gets in the floor no matter what. My husband has called several times with these complaints and no one would ever return his calls. We're not really happy.
The sales rep was very informative, non-pressuring and worked with us. The installation team told us everything that they were gonna do. They covered everything so that nothing was damaged or the rugs weren't dirty. They cleaned up after themselves and showed us how everything worked. It was very good and they were fantastic. We have a 90-year-old mom who was having a hard time taking a bath and so, the Safe Step walk-in tub was perfect for her. She loves it. Before, we had to browbeat her into a bath and now, she’ll willingly take one. Even after her bath, she'll sit there and soak. It’s very good. We all love it. The only thing is one of the covers for the hinges has come off. It floated to the top.
The rep was awesome. He came in, showed us step-by-step all the different features and benefits of the Safe Step tub, and was not high-pressure in the least. The tub just pretty much sold itself. And then, the installation was great. The guys were awesome. They came in, and they were done within half a day, early afternoon. We even had some problems with the flooring underneath the current tub that we had so they had to rebuild the floor underneath it. They did it, and it was fine. I like that I can get in and just soak from head to toe and not be uncomfortable.
Safe Step was mainly for my husband who has a problem with his balance. It helped make things easier for him. They did a great job.
Dealing with the sales rep was very good. He was very knowledgeable and everything went very quickly. He knew what questions to ask and it was smooth. It was no pressure and no problem at all for us. I like being able to sit down and soak in a bath after 30 years of not being able to. It's warm, nice and soft. I like the one that clouds up the water and you hardly feel that it's moving the water around on you. But it is and you can feel it.
Since I have no balance at all, that is a wonderful thing for me. It helps a whole lot. It changes my whole outlook on how I do things. If there’s anything I cannot stand is my hair not being clean. I used to wait longer because it was so difficult for me. I couldn’t stand in the shower anymore so I lean against the deep sink and get my head in there, and get my hair washed. That wasn’t fun either. Now, I get in the tub, sit down and turn on the rain shower. I can use the handheld at the same time. So, between the two of them, I get this done very quickly since I’ve got hair that’s very long. Safe Step is awesome.
The installers were knowledgeable. They went about their work and got it done. It was all good. I'm very much looking forward to spending a lot of time in that tub. I managed to get one full bath before the rest of the room got torn apart, and that was very successful and nice.
The Safe Step rep was great. He asked me, “What do you want with a walk-in tub? You seem to be doing fine.” I said, “I am. But one of these days, I might not be. I might need to walk in instead of climbing over. Besides that, I've got a daughter. She's got real bad sugar. Terrible.” And he told me about how those things help people, like the diabetic. He said it seemed liked it helped people that had sugar. He was more talking about helping the blood flow. We got along well. But I'm mad at myself for not dealing with him a little more and maybe got the tub down a little cheaper. I feel like I paid too much for it, but oh well.
The tub had some problems that the installers had to fix. I said, “I don’t know if I made the right choice or not,” but they fixed it. It wasn't their fault. It’s the tub. I didn't get discouraged with them, but it discourages you to pay money like that, and then you start having problems like that. But I'm satisfied with the tub. I like the one that does the little bubbles. It makes the water milky. And those jets churns that water. It will relax you. I got into the tub today and it pulls me down just because of that hot water. I feel great. After getting out of it, it does a good job far as cleaning you out. I've been taking showers in it now until I get a hot water heater big enough to carry that thing. A 50-gallon just isn't doing it.
The rep was very knowledgeable and comforting. He knew his business and didn’t push. He let me have the information and make up my own mind. I like the way that the walk-in tub heats up. It’s very soothing and accommodating. Safe Step might want to mention though that you’re going to need more hot water. It didn’t give me enough and I had to put in a new hot water heater. Still, the experience with Safe Step was informative and fantastic. I'm very satisfied.
A friend of ours said that somebody in our community got a walk-in tub. So, we were thinking about getting one. We went over to their house, and they had a Safe Step. Then we went online and saw the ads by Pat Boone but we hadn't paid attention to him. It just goes in and out. But after seeing our friend with one, then we started paying more attention online, and did some more research, and decided that that was the one we wanted.
Darla was awesome. She presented all the different things. She explained everything to us. I must have asked her a million questions and she answered them all satisfactorily to us. She told us that we would probably have to hire a handyman because they try and make everything right. But they don't have certain specialties. They don't do tiles. But the installers put it in perfectly. So, we don't need to call the guy to do the tile. It looks like it was made in the house when the house was built.
What happens now is I fill the tub up to 80%, and then the tub runs out of hot water. I have to wait for 15 minutes, and then I can continue all the way. If we had a larger water heater, then I wouldn't have to wait. Hot water heaters, especially in the desert, only lasts for so long. So, when ours gets bad, I'll get a larger one and everything will be perfect.
The product is awesome. It has everything we like. I like the aromatherapy and the bubbles. They can either be water, air, or micro. They make your skin feel smooth. When you put the microbubbles in there, I could stay there for a month if I had to. I'll be 68 in a week and I have a bad back. It helps my back and it makes me feel good. I also like the heated seat, and I love the shower. I wish the tub had a heater in it. But that's something that can wear out also. So, this one will last. It has lifetime warranty on it. I intend to use it until I can no longer use it. If they could put a water heater in it that would last a long time, I'd be happy with that. But other than that, it's perfect. The price is a little high, but you always pay for what you get. This tub is higher than most. But it's better than all.
The lady who came out and did the presentation was so good that I didn't even look any further. She was honest and told me what it would cost, and explained how it would be installed. She was professional. The guys who came and did the installation were excellent and respectful. I was amazed with how quickly it went and they got it done. I like the handheld shower better than the big shower. The one thing that I don't like is that the seat and the back are heated but the curve in between stays cold. When you sit down, that cold grabs you. I don't like the eight minutes it takes to fill because you're sitting there freezing. I might have done better if I checked out others but Safe Step has probably got the best product out there.
My husband loves the Safe Step walk-in tub. He loves the therapeutic side of it. But he did mention that the tub could have been a little wider ‘cause he would have to turn his legs up towards the inside in order for the door to close. But otherwise, it’s fine. The quality is excellent.
The Safe Step rep was a nice man. We mainly got the tub for my mother, so she can sit and relax. It's hard for her to bend over with her legs swelled up because she's older. She could sit in there, and it's like a miniature Jacuzzi. She enjoys it. She's in there every night. She has seen improvements in her health.
Three guys came for the installation and they were nice young men. They worked hard and got it done. I like being able to relax in the Safe Step tub when my back starts hurting, especially my lower back. I broke my heel bone a couple of years ago and I’d soak it. With the water jets on, it feels better.
The installation took two days and it went great. The installers were very good. I'm happy with my walk-in tub. I enjoy the relaxation, the jets.
A family member told me how they enjoyed their Safe Step walk-in tub and I got one for my mother. The reps were very professional and knowledgeable of the product. I commended the installers for a job well done, and the timing and how they cleaned behind themselves, because they got a pile of dust that was produced from tearing up the old tub and that wall. Very good workers. I appreciate them. I referred them a couple of my church members and friends.
I am concerned about the door, and I've found three little chipped pieces of glass that are coming off. I don't know how where it came from. But I see a couple of pieces chipped off that little bar across the bottom that seals it when you close it. I also noticed that it's hard to close. But other than that, from just listening to Barbara and Bill tell me about theirs, until we were able to really use the tub, it was breathtaking. I have to limit my mother's time in it because she is not supposed to be in the water for baths no more than a couple of times a week due to her age. And then, we don't want to become dehydrated so we get in and then get out in a timely manner, but it is beyond what we ever would have imagined. I love the water jets. They’re warm and intense.
After checking and discussing with the representatives, I deduced that the Safe Step was the tub for us. Safe Step is fiberglass and it was a tub that I felt comfortable with. Everything was A+ and excellent. The installation team was extremely professional and very clean. They did a great job.
I can't get my wife to get into the tub often enough. The installer called about two weeks ago. He needed to do a follow-up and we scheduled it for a Monday, and then it was Friday morning, then later Friday we found out that my wife had a Monday appointment for a CAT scan. I managed to get him stalled before he came 120 miles from Phoenix down here. But I haven't heard back from him since to reschedule.
I called Safe Step because they were having a $1,500 off and I ended up going with them. The install guys were laid back, very nice, and friendly. But I was a little disappointed with the installation because I had heard that because of the COVID, that they went over every little piece of everything and everything was gonna be spotless and clean when they finished. But they finished with a full tub of water and when I let the water out, it was nothing but guck in the bottom of it from where it came from and we had to clean it all up. It wasn't wiped off and cleaned and all. We had to clean all the sides of it and the bottom. Around my floor was not clean. It looked like they were in a hurry and they had to get to somewhere or it was late.
We didn't realize that the walk-in tub was gonna take so much water and we only got a 15-gallon tank of heater. So, to fill it up, we have to put so much water in it and then wait for it a little while. We have to get a bigger water heater to enjoy it. We really didn't know that and they didn't express that to us. But we plan on getting a bigger heater eventually because I think it's gonna really be good. We really do enjoy the water, different cycles on it, because I've got rheumatoid arthritis and lots of other factors and I can see where different things do help.
The team who installed the Safe Step tub was excellent and we're very pleased with the product.
It took about a month to get the tub and then they installed it in about five hours. I like that the tub has a lower walk-in step, and it also has a lifetime guarantee on it. I'm pleased with it. As long as it drains and lets me out, then I'm happy.
I wanted to do something for my little guest bathroom and putting the Safe Step walk-in tub in there was the easiest to do. It's good like a hot tub and a glass shower. Their salesman told me all the good things about it and everything sounded okay. The salesman is a great guy. He knows everything. Then the installers got here by 8:00 and they were done by 1:00. It has been a great job and I'm very satisfied. The walk-in tub is good to clean up your skin. I have bad skin from my kidney disease and it has helped me to get in there once a week.
The rep from Safe Step was informative and very good. The installation team did a good job although we had a problem afterwards. But it was right after the freeze and so, it wasn’t with the tub nor the installation. It came from a pipe that had frozen up and it was on our end. But because of that, we didn’t know so we had a guy come out from Safe Step and look at it. He had to come out here anyway and take a picture because the installers forgot to take a picture of the serial number so it worked out well. I use the MicroSoothe feature and the only thing with the tub is, it’s so large. But it’s no big deal. We were pleased with our experience with Safe Step.
The rep that came out here was really good. He did a good job. He did the comparative work with his competitor. Then he spent a lot of time on his product without worrying about everybody else's product and really focused on the lifetime warranty. Long as we have it, it’s under warranty, including parts and labor. He knew his product. He's been doing this for a while and he had personally installed one for his mom. My wife loves the tub. We're satisfied.
Perfect example of LACK of Customer Service Skills. I ordered a Safestep walk in tub on 2/8/2021, after the deposit was paid the company called me and we scheduled a delivery date of 3/1/2021. The night before I received 2 delivery confirmation date for 3/1/2021 and they wanted to make sure someone was at home to receive it. I took off work in order to receive it.
3/1/2021 came and I receive a call from the installer that he received the wrong tub. I called the company and spoke to Michelle and James, who informed me that there is nothing on the contract that states they must honor the delivery date and that contractually they do not have to refund the deposit. The customer service is awful. The reason for the delay is that someone failed to provide a product code, my reply was that they had this order for 1.5 months and now they are telling me that no one noticed there wasn't a product code on this order, then they blamed it on the snow storm they had in Tennessee, my reply was that to a degree I could understand that, but then why was I called to confirm delivery versus someone calling, explaining the situation and requesting a possible reschedule.
They then tried to blame the installers for calling me before they had the item. I replied that the installer is not to blame and the March 1st date is the date agreed to with the company.. He then stated that they are not contractually obligated to honor the delivery date, my reply was "if you took the deposit and we agreed on a date, you are most definitely contractually obligated, this is considered a breach of contract on your side."
Bottom line is that Safestep walk in tub are only worried about their bottom line and have no concern nor respect for their customers. I believe that all who have been affected negatively by this company one way or the other should make their complaints go viral. They need to be reminded that the customers are their bread and butter. No customers, no paychecks.
The reason I ordered the tub is because I have an elderly grandparent that lives with me that suffers from dementia and have fallen out of our tub. We ordered it for her protection. I have filed complaints with the Attorney General's office and also the BBB. Mind you.... I took a day off from work to sit and wait on these ninnies.
The sales guy was very thorough and he made sure we went over everything the tub had to offer and the differences with the other tubs. Then, I was pleasantly surprised that the installers got here so fast and they were done so quickly. They fixed the plumbing and built a wall and I thought it would take longer. And I like everything about the tub, although I haven't used that part much. I had a new water heater put in but it's still not enough to fill it up. They're supposed to come back and put a little booster thing or turn up the heat on it. Also, somebody needs to explain better to people that after taking a bath, the jet will come on by itself and blow out the pipe to keep water from sitting in the pipes.
I've had a problem with my legs and one of them's worse than the other. I had to try to go to the tub, which was hard to do, but I do it. It was hard. I told Bernie one day, “It's hard to get into the tub now.” He went right to Safe Step. We had somebody over here, and he liked what he heard so he decided to go ahead and get it for me. I was here when everything was going on with the installation. The installers were very good and very nice people. As far as the walk-in tub, I like sitting down. You can sit down on that little seat and do your scrubbing and then you can take your hose and rinse off. I've liked it. I probably weigh 153 and I have to really move myself around to get in. If the door could have been wider, it would have been better. But other than that, so far, so good.
I liked that Safe Step is American-made, that it was warrantied for life and that the parts were made in the factory and were custom-built to me as opposed to off-the-shelf. The rep that came out was fabulous and he definitely sold me on it. The installers were here at 7:00 and they left before they even said they were gonna be done. I was amazed. They were able to take the old Bath Fitter and cast iron tub out. They left everything as clean as it was when they arrived. They were very professional. I felt great. I recommend it to everyone because I was very impressed with the whole process. I love how the tub fits into that space. It fits right in with the decor too. It’s very professional-looking and very easy to maneuver. I was a little nervous about being in the tub and not being able to get out. But it drained within two minutes. It was perfect.
Safe Step is the only one that has the shower available with the tub. I also like that it was manufactured here in the USA. We were impressed by the quality of the product. The rep was great too. The installation team was great also. They did the job. They cleaned up after they got done. Very personable. We liked all of them. I like having the jets and also, the micro smooth bubble thing. My husband enjoyed it a lot too. It gives you a nice tingly feeling when you get out. It’s for arthritis. We both have some arthritis and I have fibromyalgia. Definitely, it's helpful. I've used the overhead shower, as well as the handheld. I had a problem with that the last time I used it in that it started leaking. The chrome pipe going up to the showerhead started leaking by the wall. So, I had to call in for a repair of that. I'm expecting a call from them this week.
We have a 40-gallon tank and when we asked the installers how much water it used, they said 60. The first couple of times I tried it, I was running out of hot water before it filled up. So, we turned our hot water heater up to the hottest setting, which we did not have set on before. With it, at the hottest setting, when we're using the tub, we can get enough hot water in to cover the jets so that we can use them and not run out of hot water.
The guy Safe Step sent out to see me talked us into it and we bought the tub. The main reason is that they're made in the United States. The installation got done in a timely fashion and they got it in a lot faster than we thought they would. It's worked out well. The installers did a good job. We're enjoying the tub and it's working well. We like the air in the water. Go ahead and seriously consider it.
The sales rep was very good. Installation went well too. They did it all in one day. However, what I most dislike about the tub is the fact that I can't use it. There's a part of it that was missing and I called Safe Step about it over a month ago. One lady called me back in two days and said to describe what it is and I told her. "Okay, someone will be contact you." Another day or two, some other lady contacted me on the phone and I described everything to her. I ain't heard a word from anybody since. I'm very dissatisfied.
We got the rain shower too. When I went to use it, that thing shot all the way up to the ceiling. There's a piece on there that has a hole in it, like it should have had a handle and I don't know if that's the problem. I was going to call today try to find out what the heck's going on and I know they'll blame it on the last week of all the snow, but this should have been taken care of way before then. Everything worked fine up until this thing broke and I can't get anybody out here to help to fix it.
Philip from Safe Step was very informative. His delivery and sales pitch were excellent. Also, I like the unit, the design, and the way they make it. I can see there's a lot of thought put into that. It was a little pricey but I'm not unhappy.
The visit from the sales rep was very well. It made my mother-in-law comfortable that she actually agreed to it. Also, the people that came out to put the tub in were excellent. My mother-in-law seems much more comfortable and I feel much safer with her having the tub. She can take a shower and she can bath, something that she was a little hesitant about before.
The only thing that I'm kind of disappointed with Safe Step right now is that we have a couple of issues that we called about getting addressed. We had glass doors put in and where the glass door comes down, there's a little bit of a gap underneath that probably wasn't caulked on. It leaks down onto the floor from there, so we had to put a towel on the floor. There are also a couple of other small minor things that I was going to have them check for me.
I called on February 2nd to have them come out and I was told somebody would call me in a couple of days to schedule a time but I didn't hear from them. I've had to call four or five times to finally get somebody on the phone to schedule a date for them to come out. I'm most aggravated about the fact that they say they would have somebody call and then I don't hear from anybody. They need to be better at communication. Other than that, my husband loves all of the features of the tub. It's extremely helpful to have it for safety purposes and I really like that.
The installers did an outstanding job as far as putting in the Safe Step tub. But I have developed a problem with the shower when the showerhead popped up out of the blue and started leaking all over the place. I turned it off, put the showerhead back down the thing, and turned the knob to where I thought it would be the tightest. But that doesn't seem to do it because once I put the water on fully, it'll pop right back up again and water goes all over the place. I've called Safe Step twice. They said that someone would call me back within three days to schedule an appointment to come and look at it. That has not happened. They welcomed me to the family and all that, which is great PR, but it seemed like they got our money and now they're gonna ignore us. That's the feeling I'm getting.
Right now we're just confined to using the tub. Since I started using the tub every other day or so, it has helped with the issue of my legs aching. Also, my wife likes to lay in there and let the bubbles on her back, the Jacuzzi effect. I would recommend the tub to somebody that has these little aches and pains that one gets over the years.
I wanted to check out Safe Step. A guy came here and he was very good. I got a walk-in tub for the wife because of her condition. We had a jacuzzi and the steps were too high. She can't step up. With the walk-in tub, it would just be high enough to get in and we sit her down. The guys who put the walk-in tub together said they were gonna do a thing but they never come back. The one who did most of the construction turned up so he was good. What happened was the light on my China closet doesn't come on anymore. It just flickers on and off all the time. It wasn't doing that until they put that thing by the tub. They had to go up in the attic to wire that some kind of way. That got me worried because I don't want my house to catch on fire with some kind of wire problem. I unplugged the whole thing and I hate that because it's my China closet.
I appreciate the owner that started Safe Step because of his mother. She had Alzheimer's and was somewhat sick. I'm in that boat too. I have a wife that has Alzheimer's and she's legally blind. I need her to get in a tub but I found out that if she gets too wet, it might cause an infection in her bottom part. I can't get her in the tub right now. I got to talk to the nurse and if she says it's all right then I'll put my wife in the tub during the weekend. I ain't gonna let anybody get in that tub but her. Safe Step allowed me to further my dream of helping my wife even better. It shows they have a heart and that means a lot to some people. They are not trying to get rich. They're trying to help people.
The sales rep was a very nice gentleman. He was super and the installers were top. We spent a good deal of money for the tub, but it's acceptable. The tub is excellent. It looks like it's a high quality product and I use it on a regular basis. However, I never received the owner's manual for it. Not having the owner's manual, I turned the knob, not knowing what it was, and it blew the thing apart. It needs repair. There was no follow-up contact, just hit and run installation. Mistakes happen but when you pay that much money upfront for a product and no results that were said to be done didn't happen, it's ridiculous. I expect Safe Step to follow through on their sales to the end. I worked in the high level customer service for years and if people did what this company has done, they'd be out in the street. We don't do the halfway job. My sister's wanting to buy one and I haven't recommended to her nor will I.
The jacuzzi was getting very skittish about my slipping and falling. So we decided to improve our shower to the point where it was really, really beautiful and wonderful. When I started using the shower, I thought that would take the place of the jacuzzi, but my skin was so dry and flaky and ugly. I didn't feel clean. So I decided that I would like to go back to the jacuzzi. We got the Safe Step walk-in tub and the installers were very immature and they weren't as sharp. It was a sales pitch kind of installation. The salesperson was sharp, but he didn't follow through. But I am happy with the tub because there's a whole lot more development since I did my jacuzzis through all those years. The tank is not large enough though. Other than that, I'm satisfied. It's a lot of money, but then again, it's the only way I was going to get my skin back. So I'm happy with it.
The Safe Step rep came in and gave a description of everything, took measurements and gave us a quote. Everything went well. The installers went on and did what they needed to do. I told them to let me know if they needed anything. I haven’t used the full features of my Safe Step. I like the jets and the jet modes About a couple of times, I’ve used the little hand wand in the shower. You feel good when you’re going through the process.
I have a stage 4 cancer patient at my home who is 70 years old so we needed a tub that she could go in and soak in. We got Safe Step's walk-in tub and it's a very nice product. We had a very nice salesman who gave us a very long sales pitch, but he did his job because we bought one. My mom uses it weekly, if not almost every day that she goes in, soaks, and gets relief to her joints. It's been a very impressive product.
I'm not too crazy about Safe Step. The room inside of the tub is kind of small and you gotta get in it before you turn the water on because it's a walk-in tub. My shower blew out the other day, they gotta come back and fix my shower. I'm not happy with what it's doing. For the amount of money that I paid for it, I think it's a little high. When I buy something and I'm not happy with it, I'll let people know about it because it's the only way you're going to fix things. Some people don't do that.
I figured Safe Step would be a good thing for me because I have arthritis on my knees and in my shoulders. I like everything about it. It's a nice setup. The pillow that comes with it is very uncomfortable though. It's not a medical setup. Then, it is totally enclosed on one side. You got the walls and then you got the glass because of the shower. I think it should be enclosed all the way around because when you're in there taking a bath or a shower, you still got that cold air coming in from the rest of the room. Other than those, if somebody asked me about Safe Step, I'll recommend if they want to get one because for the arthritis part, it's a good thing.
Safe Step's sales rep was pretty good. As he went through his little spiel, I, in the back of my mind, knew I was going to want the product and it was just pinching on the cost factor. When the tub was installed, the crew who came out were fantastic guys. They did a phenomenal job and I highly recommend that crew of a father, son, and a cousin. So far, I like the soaking capabilities of the tub and it's easy to get in and out of. It's a good product and I'm very pleased with it.
But I had to put in a new water heater. The salesman said that what I had might or might not work and he really wouldn't give me a definitive answer. Safe Step has got to be more upfront about it and they got to tell him. It turns out that you need a 70-gallon water heater for that tub and that was why I had to install a 75-gallon water heater. And that didn't come cheap. But when you spent $70,000 on the tub, the last thing you want to do is not be able to use it to your advantage because of not enough hot water.
Another thing is, during installation, the installer discovered once I pointed it out to him that they have a hot water mixing valve on the tub that they set and it tends to feed cold water back into your system. So, it was affecting the hot water on the rest of my house where my hot water wasn't very hot. And the plumber that installed the hot water heater for me had to put a check valve in to prevent that cold water from that mixing valve mixing with the rest of the water in the house. So, that's something that Safe Step needs to think about for a little bit of a design change.
The rep from Safe Step was very nice. He was very courteous and wore a mask. I didn't have to ask him to put it back on or to wear one. He automatically wore one. The people who came to install it was a different story. My husband is 90 years old, and so I asked them to wear a mask before they came in. Even though I put him in his room and shut the door, I still needed them to wear a mask while they were inside. One guy kept putting his mask down underneath his nose. I had to ask them about three times to put their mask back on. But they did an excellent job. They cleaned up after themselves. Everything was great.
As far as our walk-in tub, they told me that a 40-gallon hot water heater would do it, but it didn't. We had to buy another a larger hot water heater. We went to 55. We couldn't get a larger one in to where it had to go. The space inside there was big enough that the place where you put it in, it wouldn't go. Other than that, it has been a plus for me that I don't have as much trouble getting my husband to take a bath and getting him in and out.
We’ve really been enjoying our Safe Step. The installation went great. It was installed January 6th. It took three days. I had tiles around our old tub so that took a while to get down, but I expected a lot more mess. The installers were extremely neat. There was very little dirt, and the product looks great. I love the water jets. I also love the showerhead.
I am not enjoying the Safe Step walk-in tub at all. It has been a nightmare from the day that it was first installed because the guys brought it and the drain was wrong, and they had to take it back. Then, I had a choice to either cancel the order, which I wish I had done, or wait two weeks and get $250 off. My son was here and talked me into keeping it. So, I kept calling to find out whether I was getting it in two weeks. There was a little delay but that was fine. It was finally put in and the electrician made a hole in the wrong place but he fixed it.
I got no manual when the guys left and I had about two minutes of instruction. There were five people standing in my bathroom with masks. So I couldn't understand very much. They told me to leave the tub full because they were coming to inspect the following day, which was a Friday, January 29th. I waited all day and nobody showed up. I called the company as well as my salesman and I got no response. I called city hall and they didn't even work on Fridays. So I called and left messages on Saturday. On Monday morning, I called the town hall. Not only was I not getting it on Monday, I was not even on the list. They gave me the name of Safe Step’s contractor and I called and left a message. Nobody called me until the following day when they were ready. I called again to town hall and got the approval for a Wednesday inspection.
It was inspected on Wednesday and on Thursday, I went into the tub and used the shower trying to clean it. Now, my bathroom is flooded. I am 89 years old and picking up all that water. I tried again the next day and I got the same big flood. I was thinking something was wrong with me. I called the project manager and I said that somebody has got to come to this house and show me what's wrong. One person at the company, Lisa, sent the manual by UPS, so I got that. When the guy came to show me what some of the knobs were for, because I couldn't understand the manual, it was not me that was responsible. There was something wrong with the door handle and that was what was causing the flooding. So he fixed that.
Over the weekend, I tried the hand shower. I got in and now, I cannot get the water. Even if I put the temperature on one or two, it does not go beyond. It was just lukewarm, which is not good enough for a shower or a bath. I called Linda because something was not installed properly. I get hot water out of my sink and I cannot get it on here. So this morning, she was trying to contact the guy to come back here and see what’s wrong with this miserable thing that I bought. The salesman asked me about all kinds of illnesses, which I don't have, but when I read the manual, it says that if I have high blood pressure, call my doctor. I don't even want to know what my pressure was these past few weeks that I've been going through with this awful thing. Safe Step offered me $500 to recommend someone but I wouldn't do it for 5,000. I don't want anyone else, especially a senior citizen to suffer what I have.
I went online and I did some research. I liked the quality of Safe Step's product and I liked what they had to say. I liked the price, too, and I felt a little more comfortable with them than the others. The sales rep made an excellent representation and the installers were very professional. They handled their business and the cleanup was perfect. They showed me how everything worked and went over everything with me. So, I was very pleased. I also like the safety feature for my elderly mom, where she didn’t have to do a lot of stepping up, and the safety features that are involved in the overall tub system. She still has to get used to sitting in the jacuzzi but she loves it.
I liked having someone that was able to come out to tell me about Safe Step as I'm not able to move around lots. The young lady was well-versed in what the product was about and what it could do. I went to a couple of stores like Home Depot and Lowe's, and they didn't have the tub. They would have to order them and they would be in in a couple of months. In the case of Safe Step, they would be able to get it done in a couple of days. The lady came out on a Sunday and they were able to install the tub the following Thursday. The only complaint I have about the tub is that when the hot water comes in and it gets the tub half full, it switches to warm water. I would like it to fill up with hot water all the way.
The Safe Step representative was a very nice salesman. In November, he said that if we signed the contract, it'd be three to four weeks to finish. Four weeks later, nobody called us so I called them. They said that they would have someone call us within the day. We got an appointment for December 31st. That was New Year's eve and we got a call that morning that they couldn't get a crew together. They never showed up.
When we called Safe Step back, they set up an appointment on approximately the 10th and they came out and installed it with no problem. They were very nice. The power drain part was not working quite right, so we had to call them and have them come out and fix that, which they had done. But now, they still have to have the guy come out and fix the hole by moving the glass partition. They haven't called us to reschedule that one. But they have a temporary patch on it, so it's no problem for now.
The walk-in tub is small and confining, even with the shower. Safe Step didn't have stores. So it's all online and through pictures. They gave us the dimensions, but it didn't make sense when we were listening to it and we couldn't actually see it. So sometimes it is better to go and actually look at one and I wish we have done that. We would've bought the bigger ones and it would have been a lot better for my husband. Other than that, we're still happy with it. It does what it says. We use the jets and the lights are silly but I really like them. It just changes to different colors. I love to take a bath and it somehow relaxes me a little bit.
I heard about Safe Step walk-in tubs through a remodeling company that was going to put some cabinetry and retile the shower for me. I liked the lifetime warranty. The rep was very good, very knowledgeable, and was able to answer every question that I gave her. The installers arrived on time, and were clean and neat. They were very cordial. They asked me which direction I wanted the tub to face and cleaned up very nicely when they left. They did a good job. We very much enjoy the tub and we have been using it every day. I love that I'm able to walk in.
Safe Step's salesman showed me other tubs and the problems with those on video. He did an excellent job presenting their product and getting the measurements done. The installers who put it in were exactly like the salesman said. It took them about four and a half hours. They did an excellent job even though rain was pouring down when they came in. They cleaned up their mess. I didn't realize that a tub like the one I got was gonna be that expensive. But after I watched the installers put it in, I understand why it is. They didn't have to do any cutting to make it fit right with the measurements that the salesman had taken. Also, the financing of the tub was good. I have four people willing to come over and take a bath in it.
Safe Step had super features on the tub. And the salesman made me feel very comfortable that I was making the right purchase. I love the guys that were there for the installation. They told me exactly what they were going to do. They showed me how to use the tub and did everything perfectly. I would have them in my home again without any concerns. It took the major part of the day. But they were done in a day. When they left, they left everything the way that it should have been left, clean and perfect.
Safe Step has two sizes. I went with the bigger size in case I have family or friends that come over to my home and want to stay. This way it makes it more available to them. Consider all the options that Safe Step offers you. I went for everything because you already put in the money into it. I got the additional shower, which I love. And do your homework because there is only so much you think you are going to need now and later. Also, make sure your hot water heater is up to the temperature that you want it because I saw it took a little while to fill. Because it is a lot of water going in there, because I have the biggest tub. But it will definitely be well worth it.
The installation of our Safe Step walk-in tub took longer because I had a big tub carried out. But, the installers did a great job and I was very pleased with them. My mother really likes the tub a whole lot better than the previous one she had. She loves the heated seat.
The rep was exactly what a sales representative should be. He answered my questions, and he answered stuff I didn't know I should be asking. When I interacted with the installers, it went well. My son talked to them mostly and he had good things to say. I had another one before this. Safe Step made me realize what a piece of crap that other tub was. And I love the door on this one. I love everything about it, except I tend to splash too much water on the floor. But I find it very therapeutic and helpful. I was impressed with the micro bubbles and the shower.
We had Safe Step's sales rep come out and we bought our tub from him. We had the installers come a month later and they put everything in. They cleaned everything up and pulled everything out. They did a really good job. Then, I had to call customer service 'cause one of the fan motors was out. The techs came within three days to fix that and then report everything. Our tub has been working since then. The tub is for my mother-in-law and she likes the heated seat, the aromatherapy feature, and the air bubbles that it has. The tub helps her with her aches and pains. She has fibromyalgia and it helps to relieve that. Safe Step is a very professional company. They've delivered what they promised and they provide good value for money.
The first guy from Safe Step, Heath, was great. He explained everything. Nothing was hidden. Then the guys who came in got their job done efficiently and left everything nice and clean. I was ecstatic. I love all the features. I got everything I could on the tub. I have a lower back problem and it helps that. I have not been able to get Dave to enjoy it because he had a massive stroke and he is not to that stage that we can put him in. But that was the first reason I got the tub, because of the safety features on it. And I couldn't just use a walk-in tub. I had to have walls around him.
I've been thinking about changing the bathroom for a number of years after the wife had her issues. I turned around and I’ve seen the ad and all the magazines that I get I've seen the ads in there and I said, "I'm gonna call." I called and I got a very receptive on the call in. Safe Step was quick to respond and came up with some pricing. And I liked it. It's expensive, but you can look at the quality of the work, it pays for itself. You don't buy a pig in a poke.
Those two guys came in here at 9 o'clock in the morning, and they were out of here by 1 o'clock in the afternoon. Fantastic. They had to tear out the tub, put down a power to that side of the tub, plumbing and everything. And they brought this thing in. It was done fast. I called Safe Step and I said, "If all your installers are like this, you guys definitely have ace material." They were fantastic.
There are so many things I like about the tub. I'm a diabetic, and I've got issues with my feet and my legs. I can sit in there for half an hour, and my legs feel like rubber when I come out. It's so beautiful. I feel relaxed when I take it before I go to bed. And I'm eyeball slammed shut. I'm out like a light. I'm more than happy with the tub. I would recommend it. My daughter said, "Do you know how much that costs?" I said, "Don't tell me how much it cost. I know how much it cost." She said, “You could have bought a stand-up shower for that.” If I wanted a stand-up shower, I would have bought one. I want to sit down. I'm more than happy with the work.
Safe Step's installers were fantastic and professional. I've used the tub a couple of times, and I have to use the buttons on the side. The remote doesn't always work. Also, it takes 14 minutes to fill. I put a booster on my 40-gallon tank but it runs out of hot water. It's a 64-gallon Safeway tub. The large one. And I figured your body probably takes eight gallons away. It fills halfway up. It's all hot water. The salesman recommended a tank booster. I went out and bought it. That helps for the showers and the other bathtub, but not for the Safeway tub. I priced out a new hot water tank, but we're talking $1,700 for an 80-gallon. I called to ask the installer what is the next thing that people do. Do they put an instant hot in, a tankless? Or are they putting another heater to the system in the tub itself? He never called me back. But everything else works good. I like the micro cleaning. Also, the quality seems to be good. It drains within two minutes, which is fast.
The installers came out, then started putting the tub together. One of them came out and said, “It ain't gonna fit.” They left the bathroom all torn out, and they left and had to order a new tub to be made. They finally came back here on December and installed the existing one. I'm slightly disappointed because it's the smallest they make and you're crowded in there. I'd recommend Safe Step. But if I had to do it again, I would put the tub in another bathroom where I could get a longer unit that I could get down under the water in.
I just felt since I was getting older, it might be more convenient for me. So then I just decided to have a Safe Step walk-in tub put in. The salesman was very thorough. He said, "But for a lifetime warranty, it had to be cash or check." So, I paid for it that way. When the people put the tub in, they did a wonderful job. The electrical Inspector said it's one of the best looking jobs he has seen because a lot of them are just thrown in. I like everything about the tub. I would recommend Safe Step.
I didn’t realize that my hubby was that large. He gets in it fine, but he has a heck of a time getting the door shut with his belly. I wanna see if there might be something that we could possibly do. Other than that, Safe Step's reps were awesome.
I called to find out about Safe Step, and found out how much it was. That drew me back. However, there is a problem with my tub. Whenever they came to install the tub, they put the tub in but they also volunteered, when the rep sold me the tub, to enlarge the door so we could get my wheelchair in. Come to find out, after they finished and nailed it all back up, they finished it but I noticed that they had cut down the wall by each side frame and across the top. And then, down the other wall. They found out that it wouldn’t work when they got the tub up there. And I found a big gash in my wall. It’s very obvious. It’s a hole in my wall and around my doorframe. They need to come in and fix it.
I’m tempted to tell Safe Step I’m not gonna pay for it until they come in and fix that. I've been calling them a day or so after they got the tub in. I have called five times, but they still haven't returned my call. Nobody else would answer me when I call. Nobody wants to listen to me. “Well, I’ll have them call you as soon as they’re in.” These little girls who answer the phone don’t know what they are talking about.
The rep was thorough, and when talking, did not get too close to us. He was nice. We liked him. The installation was just so much, but it went good. We like our Safe Step. We enjoy all of its features.
I installed my Safe Step Walk-in Tub myself. It’s a little close on one side, where the shower comes up. I put a ceramic tile there. I had cut these metal rods that hold it in place down to two inches. And it barely got them in there. It’s close on both sides. It came with a spacer on one side but I didn’t have a spacer for the other side so I had to put that up against the wall. It made it close on that side. Also, I put the tub on a three quarter-inch supply line so it would fill up faster. But it's such a big tub. It’s a lot of water. I got a 80-gallon hot water heater which couldn't keep up with it. So I put a tankless heater on, which I didn't know it would be that big of an issue. Other than that, I like that there’s a shower on the tub.
The sales representative I worked with was very good. He explained what was going to be done. It was clear enough for me to buy. We talked about price and I chiseled a little bit off from them because there was one thing that it had that I didn't really want, and that was the stand-up shower. I figured if it's got a wand, what do I need a shower for? I can use that. But I'm very pleased with it. I like the turbulent water and the air. I have problems with my legs so it feels really good, especially after I get out. My bedroom is six feet from the bathtub, and I wipe myself down with a towel and jump right into bed. It’s really nice.
If you're going to be in the tub, make sure you bring your phone with you because if it rings and it's 20 feet away, you're not going to get out of the tub fast enough. But other than that, I have no problems with it. I did have a manufacturer imperfection and I called them on it, and I was gonna take a photograph of it and send it to them. I never got the chance. They sent me the part and it worked out really well. It was the small panel on the right hand side of the tub that had a little scratch on it.
Back in ‘82, I broke both of my legs in an automobile accident, so I got the Safe Step walk-in tub for comfort and relief. I sat and watched the installers and they were very professional, kind, and courteous. The installation was done very well, but the overflow spout does not drain into the drain. It drains on the floor. Other than that, the walk-in tub was definitely worth the money that I spent.
A Safe Step rep came here and he was pretty good. The tub is made in Tennessee only. Most of the others are made in China. I like to get as many things as I can that are made in the USA. We bought our tub from him and it has all the bells and whistles. We each use the tub about once a week because it takes around 54 gallons of water so our water bill could really jack up. It's kind of scary at first because there are so many things to it. But it works fine. We take showers during the week. We had that installed a couple of weeks or so. There are two showers, one ahead and one down below that you can go up and down with the chair. With the Safe Step walk-in tub, our bathroom looks glamorous. It looks more like a spa. I wouldn't be without it.
I had an appointment with a different tub company but their representative wouldn't give us a price until we were ready to sign a contract. So I let it sit for a couple of weeks. Then I called Safe Step in Chesapeake and asked the lady who answered the phone to send a representative out. She said that they would have somebody at our house at two o'clock in the afternoon and then I asked her if that rep could tell me and my wife what the Safe Step tub would cost us completely. She confirmed that we would know the price before that rep would leave our house. So I got involved with Safe Step.
The gentleman from Chesapeake came over here. His name is Keith. He did what he had to do. He said that they were not here to take all of our money for a downpayment. If we decided to have this tub installed, all he wanted was a $2,000 down payment. I wrote him a check and everything was fine. He then said that someone would contact me. It would probably be four or five weeks. That's because they are in Nashville Tennessee and we’re in Smithfield, Virginia, which is about 750 miles away. But the installer was from here around the local area.
The installer from Richmond, Virginia sent out the tub the day he promised that they were coming. They came and they brought the Safe Step tub in the house, set it on the living room, and asked for the person that was going to be using the tub to try and get into it. My wife cannot walk without being on a rolling walker. But the tub that was sent out here had a door that would open to the inside. So my wife tried to step in there. When you step in with the door open on the side, you have to step around the door, and then close the door, which could be a hazard for my wife.
The installer said that he was taking this tub back to the Richmond Area and he would be back here next Tuesday with a different type of Safe Step tub. Then he showed up at my door, brought the new tub in, and did the same thing. What he brought in was one that opened to the right. All that my wife had to do when she was on the outside of the tub was to open the door, go in there, sit down, and close the door with no problem. The installer had her sit in there. Then they installed that tub in about six and a half hours. The installer is the first contractor I ever had in my house that has really protected my house and we are completely satisfied with the Safe Step walk-in tub. We bought the middle-grade tub, but when the installer brought the other tub down, it was really an upgrade and we did not have to pay one penny extra.
The customer service of Safe Step was very nice. The gentleman that sold the product came out and explained things very well. Then the people that installed it did a very good job. They did it for about five hours. It was amazing. We were expecting it’d take a couple of days. Everything went very nicely. We've enjoyed the tub. We certainly feel safer with it. I've taken several baths, along with showers. I like the microbubbles. It takes away some of the dead skin particles. I like all aspects of it. I just wish I had a bigger space to have a bigger tub. We are satisfied with the product and we're happy with it.