Safe Step Walk-In Tub Reviews
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About Safe Step Walk-In Tub
Safe Step Walk-In Tub manufactures and sells walk-in tubs, walk-in showers and hybrid walk-in tubs. Each product comes with a lifetime warranty covering manufacturing defects, specific parts and labor. Homeowners can receive a quote outlining the product and installation costs after an in-home consultation. Safe Step has been in business for nearly 20 years, and it serves all 50 U.S. states and Canada.
Visit www.safesteptub.com- Hybrid walk-in tub and shower option
- Financing available
- Lifetime warranty
- Discounts available
- Available nationwide
- Only 10 possible hydro jets
- No specific pricing online
Safe Step Walk-In Tub Reviews
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- 4,976,238 reviews on ConsumerAffairs are verified.
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- 4,976,238 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 18, 2026
Michael from David's crew provided great service - professional, efficient and reliable. Communication was clear and tested everything while he was here to be sure everything was working properly. Thanks Michael.
Thank you for the great feedback, Sweet! We're delighted to hear that you received prompt service and that Michael provided such a great experience. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Feb. 17, 2026
The door to the tub was almost impossible for my wife to shut. Greg took care of the problem quickly and had us try the door handle. It works much better. Great service. The call was still under warranty for parts and services, which made it even better. Safe Step is a good company with which to deal.
Thank you for sharing your positive experience with us, Ronald! We’re pleased to hear that Greg was able to resolve the issue with your tub door promptly and effectively. Your satisfaction is our top priority, and we appreciate your trust in Safe Step. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help and ensure that you continue to enjoy the benefits of your Safe Step Walk-In Tub.
Reviewed Feb. 17, 2026
Greg called ..politely agreed on time to which he was prompt. He was able to recognize the problems and take care of it. He is very professional and did a great job.
Sharon, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that Greg provided such a great experience. Thank you for choosing Safe Step!
Reviewed Feb. 17, 2026
Michael from David’s crew was very thorough. In addition to his repair of the issues he was excellent with a full explanation of operation of the system. We want him back if more attention is needed. Tub itself has not worked as well as it is now.
Thank you for your feedback, Judith! We are thrilled to hear that our crew provided such detailed and thorough service with the explanations of your tub's operation. If you ever need any assistance in the future, please don’t hesitate to reach out. Enjoy your walk-in tub!
Reviewed Feb. 17, 2026
The installers were amazing! They were kind, intelligent, and patient while explaining how to use our new walk in tub. They worked hard and definitely knew what they were doing. I would 200 percent recommend having them as your installers and purchasing a Safe Step tub.
Thank you for sharing your wonderful feedback, Rita! We're thrilled to hear that our installers made such a positive impact during the installation of your new walk-in tub. We truly appreciate your recommendation and your trust in Safe Step. If you ever need any assistance in the future, please don’t hesitate to reach out. Enjoy your new walk-in tub!
Reviewed Feb. 16, 2026
Thank you for responding so fast for my service. Danny addressed all my concerns, checked my tub to see all was working like it should. I love my Safe Step walk in tub. It has really helped my arthritis and fibromyalgia.
Thank you so much for your feedback, Becky! We’re glad Danny was able to promptly address your concerns and ensure everything is working properly. It’s especially wonderful to hear how much your Safe Step walk-in tub has helped with your arthritis and fibromyalgia, that truly means a lot to us. If you ever need anything, we’re always here to help!
Reviewed Feb. 16, 2026
Adam of Houston inspected the tub and determined the problem and is ordering parts to correct the problem. Very personable and courteous young man. He discussed with me the issue. Asked me if I had any questions. Said it would take a week or so to get the parts and he would call me as soon as they came in.
Thank you, Susan! We’re glad Adam clearly explained the issue and provided courteous, personable service. We appreciate your patience while the parts are ordered, and he’ll be in touch as soon as they arrive.
Reviewed Feb. 16, 2026
He did a good job. He fixed everything what we are having. The concerns all are fixed as what we have saw. He's so accommodating listen to our concerns. He can be recommendable to other customer.. "He replaced one jet, which is not working. He replaced the trim and now all are good.
Thank you for your wonderful feedback, John! We're delighted to hear that you received prompt service and that our team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Feb. 13, 2026
My faucet was dripping and I called in. My technicians Rick and Laura called and made an appointment. They came and fixed my issue fast. They filled my tub and checked everything. I love my Safe Step tub! Highly recommend.
Thank you, Henry! We’re thrilled to hear that our team was able to quickly fix your faucet and ensure your Safe Step walk-in tub is working perfectly. It’s wonderful to know you’re enjoying your tub, and we truly appreciate your recommendation!
Reviewed Feb. 13, 2026
We were assisted in a timely and professional manner. The gentleman was so courteous and kind and went out of his way to explain things to us in a way we understood. He showed us what was wrong and how he would be repairing it, thank you again.
Hi, Consuelo. We’re delighted our technician was able to assist you promptly and professionally. It’s wonderful to hear he explained the issue and repair process clearly while providing courteous and kind service. We truly appreciate your feedback!
Reviewed Feb. 13, 2026
Elwood was very thorough in checking all of the operations. He also explained everything in detail as for the use of the tub. I'm very confident now in using the tub and thankful I understand all functions. I'm very happy with the results and with Elwood.
Hi Sonja, we’re thrilled to hear that our team was thorough and took the time to provide helpful information. It’s great to know you feel confident using your tub and are happy with both the results and service. We truly appreciate you sharing your experience!
Reviewed Feb. 13, 2026
Called in for Service to my door, the seal was loose, technician called same day and ordered a part. It came in and Rick and Laura came out the next day. They fixed it right away and went over everything on the tub to make sure we knew how to use it. Thank you.
Thank you for your feedback, Paul. We’re so glad our team was able to respond quickly, fix the seal, and walk you through everything to ensure your walk-in tub is working perfectly. Prompt, thorough service like this is exactly what we strive for. We appreciate you sharing your experience!
Reviewed Feb. 13, 2026
Our Installation Crew, Zackary ** & Anthony ** with Butlers Construction, did an Outstanding Job for us & was of the Highest Professionalism & Courtesy. We received Fast and efficient service, and this crew was quick to respond to all our questions and guided us through step by step as installation progressed. Job well done, Thanks
Hi, Larry! We’re delighted to hear that our team provided such professional, courteous, and efficient service. It’s great to know they guided you through every step of the installation and answered all your questions. We truly appreciate your kind words.
Reviewed Feb. 12, 2026
My Safe Step was installed July 2016. 10 years without a repair! Astounding. It developed a small leak on the hot water handle. I called and Elwood responded. What a personable Young man. He was very knowledgeable and checked every part of the tub and water system...not just the handle repair. I am elated that this type of excellent customer service is still out there. THANK YOU. 😊
Barbara, thank you for taking the time to share your experience with us. We appreciate your feedback and we're glad to hear that we were able to address any issues that came up in a timely manner. Our top priority is always to provide our customers with a high level of comfort and satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us. Thank you for choosing Safe Step.
Reviewed Feb. 12, 2026
Wow! Everything I needed to know. He Took the time to show me every single function on this tub. Very pleased! Would recommend this experience to anyone. Looking forward to using all of the functions.
Thank you for your wonderful feedback, Mary! We're delighted to hear that you received prompt service and that our team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Feb. 12, 2026
Thank you Stepsafe for sending out Danny to service our shower door. His repair to our door was outstanding. All questions l asked was thoroughly answered. Plenty of Kudos to him!!! Me and my husband absolutely love our shower and we couldn't have went with a better company.
Sheryl, thank you for taking the time to share your experience with us. We're happy to hear our team provided you with excellent service and provided you with helpful information. Thank you for choosing Safe Step!
Reviewed Feb. 12, 2026 Translated from Spanish
Great job. Installers showed up on time, were efficient and did an amazing job!! Entire process has been wonderful. From initial contact, to sales representative to installers could not ask for more professional group of folks.
Jackie, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. We're just as excited as you are for your new walk-in tub to be installed! We hope it brings you the comfort you deserve.
Reviewed Feb. 11, 2026
Very professional and courteous. I am very pleased with the results from the beginning to the end of installation. Can’t wait to use the tub and enjoy the experience of the new comfort I will be enjoying.
Thank you for your wonderful feedback, Margaret! We’re thrilled to hear that you were pleased with the professional and courteous service throughout your installation. We hope you enjoy every moment of your new Safe Step walk-in tub and the comfort it brings!
Reviewed Feb. 11, 2026
The service was excellent! The repair was thorough, Greg took the time to explain everything that was going on. He was on time for the appointment, and was very quick in doing the repairs. He asked if we had any questions - We are very happy and will recommend your company to others. Thank You.
Thank you, Michael! We’re so glad to hear Greg was able to provide prompt, thorough service and take the time to explain everything. It’s great to know you felt well taken care of, and we truly appreciate your recommendation of Safe Step!
Reviewed Feb. 11, 2026
Greg did a great job. He was thorough, making sure everything worked correctly. His experience showed; he definitely knew what he was doing! He was courteous and very professional. I would recommend SafeStep to anybody!
Thank you for sharing your experience, Jean! We’re glad Greg’s knowledge and attention to detail stood out. His professionalism and courtesy reflect the level of service we strive to provide. We appreciate your recommendation and are happy you chose Safe Step!
Reviewed Feb. 11, 2026
Pleased with initial progress. Safe Step has been a plus for us. Greg has been super helpful with maintenance and further explanations. Greg has diagnosed a problem and will return with the needed part.
Thank you for your feedback, John! We’re glad to hear that your experience with Safe Step has been a positive one. It’s great to know Greg has been so helpful with maintenance and providing tips. We appreciate your patience and are here if you need anything else!
Reviewed Feb. 11, 2026
Greg is extremely informative. Great young man. Pleasure to have met him. Great worker for your company. He deserves a raise. I will always recommend Safe Step to everyone I know. Thank you for great service.
Thank you, Pamela! We’re so happy to hear that Greg provided such informative and professional service. It means a lot to know he made your experience a positive one. Your recommendation truly means everything to us. Thank you for choosing Safe Step!
Reviewed Feb. 11, 2026
Fantastic crew!!!!👍. Very courteous. Really respectful of our home😊. Have very clear instructions and kept us in the loop as they progressed with their work. Can’t believe how professional & knowledgeable the entire crew was!!!!
Thank you so much for the amazing feedback, Pam! We’re thrilled to hear that our team was courteous, respectful of your home, and kept you informed every step of the way. Providing clear communication and professional, knowledgeable service is exactly what we strive for. We truly appreciate your kind words and are so glad you had a fantastic experience!
Reviewed Feb. 11, 2026
Installers broke our toilet. Did not tell us (someone told us about the broken toilet in our yard, later) & replaced it with a new toilet with at least less expensive seat if not less expensive toilet. They quickly went over instructions, got our $$ and ran like two bats out of ... , got in their truck & left. Fortunately it seems like the rest of the install went well & we are enjoying the Safe Step Walk-In Tub.
Reviewed Feb. 11, 2026
Todd has effectively corrected issues with my new SafeStep twice since it was installed October 3, 2025. He is prompt about setting up a date to do the needed work. He really knows these tubs and answers all my questions—questions not addressed in the SafeStep manual. I highly recommend him to correct any issues with a SafeStep tub.
Thank you so much for your thoughtful review, Mary! We’re glad to hear that Todd has been prompt, knowledgeable, and thorough in addressing your concerns since your installation in October. It’s great to know he’s been able to answer your questions, it is exactly the service we strive to provide. We truly appreciate your recommendation and are always here to support you with your Safe Step walk-in tub!
Reviewed Feb. 10, 2026
Andrew introduced himself to me. He was knowledgeable. Great concern about his work and he did a fantastic job. He went all over all the instructions and showed me how the unit was working fantastic. Plus, he cleaned up behind himself and took all the junk away.
Thank you, Roland, for recognizing Andrew's professionalism and knowledge. We're glad to hear he provided efficient and prompt service. We truly appreciate your kind words and support!
Reviewed Feb. 10, 2026
Tech was prompt, courteous and explained what he was fixing and why it was malfunctioning. Explained better cleaning tips to help keep up maintenance on my tub. Going forward I plan to use his advice.
Thank you for your thoughtful review, Martin! We’re so glad to hear our team was prompt, courteous, and took the time to explain both the issue and the solution. Providing helpful maintenance tips is all part of making sure your tub continues to perform at its best.
Reviewed Feb. 10, 2026
Adam came over in a very timely manner and changed out the shower head. And then fixed the drain that was snapping back. Also Adam fixed the shower head was leaking. No more water on the tub. Thank you.
Thank you so much for your feedback, Thomas! We’re glad Adam was able to arrive promptly, replace the shower head, and correct the drain so everything is working properly again. We appreciate you choosing Safe Step and are always here if you need anything in the future.
Reviewed Feb. 10, 2026
Came in and immediately went to work confidently and found the problem. He additionally gave me another tour of the system to make sure I understand each function. Excellent job and very professional yet friendly energy.
Thank you for the great feedback, D Evonne. We’re so glad to hear our team quickly identified the issue and took the time to walk you through the system to ensure you felt confident using every feature. Providing professional, friendly service is exactly what we aim for. Thank you for choosing Safe Step!
Reviewed Feb. 10, 2026
Adam did a great job with our walk in shower. I Highly recommend. He went above beyond to get our shower fixed and is even going to replace the curtain. He replace the shower head that is rusted and got it fixed.
Thank you so much for your kind words and recommendation, Andrea! We’re thrilled to hear that Adam went above and beyond to get your walk-in shower fixed properly. We truly appreciate your support and are always here if you need anything in the future!
Reviewed Feb. 10, 2026
Technician showed up on time, he did a great job getting us fixed up. He also did general maintenance and made sure everything was working as it should. He also gave me some tips on maintaining the tub better to ensure it will continue to operate correctly.
Thank you for your kind review, Josh! We’re so glad to hear your technician arrived on time, completed the repair, performed maintenance, and shared helpful tips to keep your tub running smoothly. We appreciate you choosing Safe Step Walk-In Tubs and are always here if you need us!
Reviewed Feb. 9, 2026
Service and install was great, salesman was very professional. Couldn't recommend Safe Step more! I wish more companies were like Safe Step. From start to finish everything was amazing.
Reviewed Feb. 9, 2026
Danny was amazing and incredibly efficient! Seriously, is there a way to only request him for my property? He knows what he's doing. He was on time and so knowledgeable. True professional! He gave me options. He made this a partnership, which I appreciated. I highly recommend!
December, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with Danny. Thank you for your recommendation and for choosing Safe Step!
Reviewed Feb. 9, 2026
Daniel ** with Safe step was an amazing person. He was here on time and was very informed on the tub. He got all my problems fixed. I would want him back anytime I have an issue and would recommend him to anyone.
Thank you for your wonderful feedback, Maryann! We're delighted to hear that you received prompt service and that Danny provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Feb. 9, 2026
Very helpful and made sure that everything was in order. The inspection brought a lot of things to light that we hadn't even thought about. Also made very good suggestions for keeping the house in working order.
Orlesia, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed Feb. 9, 2026
Very quick to fix, very helpful. Followed up, showed up when they said they would. Super helpful. Offered a new door to help with our leak. Called us back same day, showed up same day. Very satisfied.
Alice, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step!
Reviewed Feb. 8, 2026
Very good at explaining each step of the process of installation of shower and gave frequent updates of how work was progressing and left the area clean and just did an amazing job. Arrived on time and were courteous and were easy to work with.
Donald, thank you for taking the time to share your experience with us. We're happy to hear our team provided you with excellent service and provided you with helpful information. Thank you for choosing Safe Step!
Reviewed Feb. 6, 2026
I LOVE my Safe Step tub! I have used it almost everyday since I purchased it more than 8 years ago. The repair person who came to my house (sorry I don't remember his name) was on time, scheduled it quickly, fixed everything I requested, and more. He was pleasant, listened to my concerns, and I will continue to recommend the product. Initially, I wondered about the "life-time" guarantee... I won't worry anymore! You really meant it!
Juanita, thank you for the wonderful feedback. We're thrilled to hear that you are enjoying your Safe Step Walk-In Tub! Providing a convenient and accessible bathing experience is our priority. It's great to hear that our warranty process met your expectations and that our team was quick and professional. Thank you for choosing Safe Step!
Reviewed Feb. 5, 2026
The installers were great, now I had a small problem and Rick and Laura came out and replaced a magnet and hung a curtain. They were kind and thorough. Thank you Safestep! I recommend to everyone. Love my tub.
Thank you for the great feedback, William! We appreciate your support and recommendation!
Reviewed Feb. 5, 2026
Todd was on time, respectful, engaging and very helpful with the issue we had with water drainage from under the Safe Step door! Repair was quick and tested for me for confirmation of repair!
Reviewed Feb. 5, 2026
Daniel did an excellent job. He was very knowledgeable and really explained the detail of how the tub works. He is an excellent representative for SafeStep. He was very patient with us and had a great attitude.
Minot, thank you for taking the time to share your experience with us. We're happy to hear that Daniel provided you with excellent service and helpful information. Thank you for choosing Safe Step!
Reviewed Feb. 5, 2026
My service techs today were great! Rick and Laura showed up on time. They had great communication. Fixed my issue in a Jiffy! Thank you Safe Step for sending the best! Every experience with this company has proven their worth twenty times over!
Dennis, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that our team provided such a great experience. Thank you for choosing Safe Step!
Reviewed Feb. 5, 2026
Thank you for sending Danny to fix the conduit on the exterior wall of the house. While he was here he also took the time to completely check the Safe Step tub, all of the fittings, the door seal and closure. He was very professional and personable, taking time to answer all of my questions.
Thank you for your wonderful feedback, John! We're delighted to hear that you received prompt service and that Danny provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Feb. 5, 2026
David's crew came out today to fix our Safe Step tub. He was friendly and courteous, very professional, and did a great job fixing our tub. He showed us the best way to work with the feature that broke. We really appreciated it.
Janice, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed Feb. 5, 2026
My experience with the two people who came out was excellent. They were very professional and explain everything in detail. They were also very respectful to me and my wife and took care of making sure everything was done in an orderly fashion.
Kenneth, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed Feb. 5, 2026
David was told our tub flipped the breaker and quit operating twice. He found a broken part that was causing resistance and replaced it with a new one he had on hand. We are so grateful. He is very knowledgeable and kind. Also willing to teach. He accomplished so much in a short visit and with so little stress to me. Thank you David and Safe Step.
Terry, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with David. Thank you for choosing Safe Step!
Reviewed Feb. 4, 2026
Work was done by Daniel **. Excellent, timely and extremely friendly service. He also taught me some things. I did not know about operating and servicing my Safe Step tub. I would want him back for any future repairs/service. What else can I say?
Thank you for your wonderful feedback, Charles! We're delighted to hear that you received prompt service and that our team provided helpful information. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Feb. 4, 2026
Danny arrived on time and went to work to fix problems with the door, etc. Worked quickly and efficiently to solve my issues. I appreciate his help with solving this issue, adjusted my water heater for efficiency and would appreciate his continued service if needed.
Thank you for your wonderful feedback, Caryn! We're delighted to hear that you received prompt service, repairing your tub efficiently. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Feb. 4, 2026
Adam came out to repair my tub, he called first and he was very polite. He was prompt and explained everything in detail. He is very personable and knowledgeable, an asset to your company. I would highly recommend him again for any repair services needed.
Thank you, Pamela, for recognizing Adam's professionalism and knowledge; we truly appreciate your kind words and recommendation!
Reviewed Feb. 4, 2026
We purchased a Safe Step tub about 4 years ago when my elderly father moved into my home. The installation was quick and efficient. Most recently we had to make a call for the lifetime warranty. We expected push back but within 3 days we had a contracted repair person come. He was also quick and efficient. We had a problem the with a valve that switched between air, water and micro. No cost repair.
John, thank you for taking the time to share your experience with us! We appreciate your feedback and we're glad to hear that we were able to address your warranty claim in a timely manner. Our top priority is always to provide our customers with a high level of comfort and satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us. Thank you for choosing Safe Step!
Reviewed Feb. 3, 2026
Jim was great. On time. Called before arrival. Completed work. Good to go. Completed all four problems. Gave a heads up for cleaning with alcohol. Jim said call Safe Step if any other problems. Cleaned unit with alcohol.
Thank you for sharing your experience, Richard! We're glad to hear Jim was prompt and complete your repair efficiently. Please do not hesitate to reach out to us if you ever need anything else. Thank you for choosing Safe Step!
Reviewed Feb. 3, 2026
Rick and Laura ** was amazing, they was able to resolve the problem in a timely and efficient way. I would recommend them to come out and service us anytime. Thank you, Laura and Rick, you were awesome.
Thank you for the great feedback, Lue! We appreciate your support and recommendation!
Reviewed Feb. 2, 2026
Had no problems with the contractor. Very friendly and professional, answers all my concerns and very polite. My husband was asking all his concerns about the tub and they had no problems answering his questions. After it was installed they showed us step by step how to operate, just love my new step in tub and shower.
Thank you for your positive feedback, Pamela. We're thrilled to hear that our team provided thorough explanations. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Feb. 2, 2026
The repair persons were very efficient. They arrived on time and completed the job with complete satisfaction. They even made some very helpful tips on how to maintain the tub efficiently. Good job!
Reviewed Jan. 30, 2026
Adam was awesome. Recommending Adam for any work with the Safe Tub. Thank you Adam from Houston. He went above and beyond to help us. Thank you very much again.
Reviewed Jan. 30, 2026
Adam was great! He explained everything in layman’s terms and made sure I was aware of all he did. He communicated his ETA via text and arrived in a timely manner. He even let me know via text when he was 30 minutes away.
Reviewed Jan. 29, 2026
Hello, I sent one review and not sure if I correctly sent it and I definitely want my review of Danny’s service known. Danny’s knowledge and expertise is truly appreciated. I would highly recommend him to anyone needing service.
Thank you for sharing your wonderful experience with us, Sharron! We're delighted to hear that Danny provided you with excellent service. We truly appreciate your recommendation and your trust in Safe Step.
Reviewed Jan. 28, 2026
Corie is a nice person. He always makes me feel more secure. He does a great job. He knows what to do and does a great job. Very knowledgeable. He shows me how to take care of my tub.
Reviewed Jan. 28, 2026
Greg ** was so responsive and helpful. He went above and beyond fixing the main issue, checked everything out, and actually left the tub in better condition than it was when installed! Very, very happy.
Reviewed Jan. 28, 2026
David ** is the best tech you have. He has taken care of all our needs twice now, and I love that he knows the products and how to fix it fast and efficient.
Reviewed Jan. 27, 2026
Danny came out today and repaired the handheld wand. He is very professional to s look at everything on the tub. We are very happy with the company. I would recommend it to my family and friends. Thank you so much.
Reviewed Jan. 23, 2026
The back jets are excellent, as are the knee jets. The foot jets are a major disappointment, the pressure is negligible, why did they even bother to put the foot jets in? Apparently the significantly lower pressure of the foot jets was a deliberate decision, I cannot imagine why.
At Safe Step, we are consistently enhancing the design of our walk-in tubs to offer our customers the safest and most comfortable bathing experience. We genuinely appreciate your feedback on the foot jets. If you have any additional recommendations, please don't hesitate to contact our customer service team at service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed Jan. 23, 2026
Thank you Jennifer for sending Danny out to my house today. Danny was very professional and was able to fix my tub for me me and my husband. Love the tubs much. It was great working with this company. I would recommend it to all my friends and family. Thank you.
Muriel, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Jan. 22, 2026
Danny came out did wonderful work. Was very personable. Very efficient. Great job done on the tub. Check everything and all equipment was working great. All was operational and in excellent condition. I can’t tell how much this helps my mom. It was the best decision we ever made. Absolutely love our Safe Step walk in bathtub.
John, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you or your mom have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Jan. 22, 2026
Ryan ** does amazing work. My mom and I had the pleasure of working with him when he came to our house to uninstall a badly done job and totally reinstall the job. He did amazing work and in half the time with fewer workers.
Thank you for your wonderful feedback, Diane! We're delighted to hear that you received prompt service and that our team provided such a great experience. We appreciate your feedback and are always here if you need anything in the future. Enjoy your tub!
Reviewed Jan. 22, 2026
He was prompt and knew his stuff. He was knowledgeable and diagnosed the problem correctly- he gave me all the best advice as to how to take care of the tub and he is an asset to the company. He deserves a raise.
Rosalie, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with our team. Thank you for choosing Safe Step!
Reviewed Jan. 22, 2026
Greg ** did a great job. He repaired the water jet and updated me on the use of the water temperature button. Unfortunately since water use prices are so expensive where I live, the use of this appliance is a luxury.
Thank you, Albertha! We're so glad to hear that your repair experience was smooth and efficient. We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Jan. 22, 2026
Elwood called before he got here and fixed the issue with the wand. He also looked over the tub and found and fixed two leaks while he was here. Took the time to explain how to use the button on the shower wand.
Thank you, Shirley! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Jan. 21, 2026
Tony and Jessica are the best for sure. They genuinely care about providing the SUPERB customer service your company should be proud of. If I ever need service from Safe Step in the future, I will definitely ask for Tony and Jessica. They did a GREAT job. If I had the space and money, I would buy another Safe Step Tub just to see them again.
Norman, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step, and we appreciate your recommendation!
Reviewed Jan. 21, 2026
The installers did a very good job installing the Safe Step tub and explaining how everything worked. They were efficient and cleaned everything. They were done in less than a day. The tub looks great!
Thank you, Louis! We're so glad to hear that your walk-in tub installation experience was clean and efficient! Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Jan. 21, 2026
Tony and Jessica removed my old tub and installed a Brand new shower. They were very professional and attentive to detail and the shower works Great! It was a pleasure to have them in my home and highly recommend them and your quality products.
Thank you, Chris! We're thrilled to hear you had a positive experience with our team from start to finish. We strive to provide the best possible experience, and we’re glad to hear our teams delivered. Thanks again for choosing Safe Step!
Reviewed Jan. 21, 2026
Thank you, Jennifer. I really appreciate the work that Danny did for us. He was prompt, courteous and patient with all our questions, which he carefully explained. We will love our Safe Step tub again.
Thank you for sharing your positive experience with us, Julia! We're delighted to hear that Danny's prompt and courteous service exceeded your expectation. Enjoy your walk-in tub again! Thank you for choosing Safe Step!
Reviewed Jan. 21, 2026
I called on Tuesday and Becky and Rick were here on Wednesday. Their service techs are the best in the business. They perform a thorough investigation and diagnose the problem and fix it on the spot.
Reviewed Jan. 20, 2026
Danny came out today for tub service. He fixed all of our problems in a very timely manner. He was very professional and is an asset to your organization. He took his time to completely explain to my mother and I all of the features of the tub that we had no idea before. My mother is elderly and uses the tub and it helps her immensely.
Thank you for taking the time to share your wonderful experience with us, Luther! We're delighted to hear that Danny delivered prompt and professional service, expertly resolving all your questions and concerns. It's great to know his detailed explanations about the tub's features assisted both you and your mother, ensuring you can make the most of your walk-in tub. If any further questions or needs arise, don't hesitate to contact us. Thank you for your kind words and for letting us be a part of improving your mother's bath time.
Reviewed Jan. 20, 2026
I want to sing the praises of Safestep tubs. Everything was amazing from the quote (Isaac **), call from the project manager (Angie **), to the install (Jacob **). They were all knowledgeable, kind, and professional. My Mother (92 years young) is a jewel to me, and I feel I have chosen a product that will ensure her continued safety.
Thank you for your wonderful feedback, Curtis! We're delighted to hear that you received prompt service and that our team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future.
Reviewed Jan. 19, 2026
Danny came to access the problem and resolved the problem. Also fixed air blower assembly. I am glad to have my tub. The installation crew years ago were fast, polite and explained things to me in a way t could understand. I couldn’t live without my tub and don’t know why I don’t get any referrals from people seeing it and my praise.
Thank you, Martha! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and glad to know you're loving your walk-in tub. Here's to many more comforting baths ahead!
Reviewed Jan. 15, 2026
My service was awesome!! Our service technicians Laura and Rick did a FANTASTIC job, I truly truly appreciate great service! They have serviced my tub before and it was great service then! They were very professional, knowledgeable and well prepared to handle the task! However, my first call to the service dept was NOT good!! The young lady I spoke with didn’t know anything and informed me to try using alcohol on my tub door and call back if the problem continued! I hung up called back and got a very helpful young man (thanks to him), my technicians Laura and Rick came out today!!!
Thank you for sharing your experience with us, Annie. We’re so glad to hear that Laura and Rick once again delivered fantastic service and took great care of your tub with professionalism, knowledge, and preparation. They truly represent the level of service we strive to provide.
We’re also sorry to hear about the frustration during your initial call to the service department. That’s not the experience we want for our customers, and we appreciate you bringing it to our attention. We’re happy a follow-up call connected you with a helpful team member and that everything was resolved quickly. Thank you for your continued trust in Safe Step, we truly appreciate you!
Reviewed Jan. 15, 2026
Danny was very professional and helpful. He fixed everything and went above and beyond with his customer service. We appreciate all of his help and are looking forward to using our Safe Step tub more often. Danny made sure all of our buttons worked properly as well as the draining plug.
Jenelle, thank you for the wonderful feedback! We're delighted to hear that you received prompt and helpful service, and that Danny provided such a great experience. Thank you for choosing Safe Step!
Reviewed Jan. 14, 2026
Thank you Jennifer in service department for sending out Dan. He took a good look at my tub and make sure it was working as it should adjusted my door. Fill the tub for me to show me that it’s no longer leaking. Thank you so much for coming out so soon.
Thank you for the wonderful feedback, Jane! We're thrilled to hear our team provided efficient and prompt repair service. Please don't hesitate to reach out if you need any further assistance. Thank you for choosing Safe Step!
Reviewed Jan. 12, 2026
I called Safe Step walkin tubs because of an issue. Danny came out to do the repairs necessary. I am so thankful for him. He is punctual, polite, respectful, and very knowledgeable in his craft. Danny explained everything in detail so that I wouldn't feel uncomfortable with the work that needed to be done. Thank you so much for sending Danny out to us. Our tub works better than ever now.
Jerry, thank you for taking the time to share your experience with us! We're thrilled to hear that Danny was polite and punctual, and completed the repair efficiently. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Jan. 12, 2026
We had our tub serviced because it leaked. Service guy was very helpful and friendly. I actually inherited the tub from previous owner and didn't know how to maintain it. The service guy fixed the leak by adding washers to tighten the door. Then he explained how the buttons work and how to maintain it. It was a worthwhile visit!
Thank you, Deborah! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Jan. 9, 2026
Thank you so much for sending Danny out today to reset my toilet. He explained everything to me, looks great. He did a good job. I really love my bathtub. This company's top notch. I would refer this tub to anyone and all my neighbors
Thank you for the great feedback, Friel! We're thrilled to hear Danny provided top-notch repair service. We appreciate your support and recommendation!
Reviewed Jan. 8, 2026
Danny showed up right at the beginning of our timeline. He knew immediately after a few test what as going on. The bath controller was the main problem, but Danny went beyond and tweaked our door jam, so it’s much smoother to operate. Definitely, would recommend Danny and Safe Step any time of the week. Can’t wait to start soaking in the tub again. Thank you Danny and thank you Safe Step.
Thank you for your kind words, Glenn. We're so glad to hear that you had an excellent experience with our technician and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your walk-in tub!
Reviewed Jan. 8, 2026
Safe Step has been wonderful. Tub stopped working so we called & scheduled service. Dan arrived at the top of timeframe stated they would come. He fixed not only what we called about but also adjusted things that needed adjustment. This company is very customer oriented and I would recommend safe step to anyone who likes a great soak & jacuzzi tub. If anything else goes awry, we’ll ask for Dan to come again.
Thank you for your wonderful feedback, Kerrie! We're delighted to hear that you received prompt service and that our team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your walk-in tub!
Reviewed Jan. 7, 2026
Maxwell and Eli were prompt and did a great job! Great team and cleaned up well. Friendly and communicated throughout project. Very happy with their and the work of the team. Done in one day. Again, very happy with the project!
Eva, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step! Enjoy your new walk-in tub!
Reviewed Jan. 7, 2026
I am very happy that Danny show up on time and a wonderful job. Also he help me out in the process of maintaining the tub. Very happy with the service. I am very happy with the tub. Company is very helpful in scheduling the appointment.
Thank you, Georgiana! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Jan. 2, 2026
We have had our tub for 1 1/2 years. We have a couple of minor glitches but Safestep was right on top of it all. They all have excellent customer service. I have been very satisfied with the product. I feel safer in my tub than our previous shower. We have no regrets on this purchase or choice of company.
Thank you for your wonderful feedback, Corey! We're delighted to hear that you received prompt service and that our team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Dec. 27, 2025
I am so very satisfied with my Safe Step in tub. The service department is wonderful. When I call in, they are always helpful and I get service very quickly. Jeff, the man that came out and serviced my tub is always so friendly and very knowledgeable. He does a great job. Would highly recommend this company.
Thank you so much for your kind words, Joan! We’re thrilled to hear how satisfied you are with your Safe Step tub and that our service department has been so responsive and helpful. We truly appreciate your recommendation and your trust in Safe Step.
Reviewed Dec. 23, 2025
I met Alexa, Dimitri and Tim at 0830 22 December when they arrived to install my Safe Step tub and I have not seen a better install crew nor such knowledgeable people. They answered every question, explained the function of the product and left the work area cleaner than when they started. Thanks Guys.
Thank you for your wonderful feedback, Hugh! We're delighted to hear that you received prompt service and that our installation team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Dec. 22, 2025
Maxwell and Eli with Venka construction came and installed our Safe Step tub today. They were respectful with laying floor protection down to keep the carpet clean. They were friendly and personable. Maxwell went over how to use everything and answered any questions we had. So overall we liked the process.
Lang, thank you for the wonderful feedback! We're delighted to hear that you received efficient and friendly service, and that Maxwell and Eli provided such a great experience. Thank you for choosing Safe Step!
Reviewed Dec. 22, 2025
Daniel was right on time. He fixed the door, checked to make sure everything was working fine. Jenn is a joy to speak with whenever I call in. Love my Safe Step tub and their great service. I highly recommend anyone looking to replace their tub and shower to contact them.
Thank you for sharing your experience, Teri! We’re so glad to hear Daniel was punctual, fixed the door, and made sure everything was working properly. It’s also wonderful to know Jenn continues to make every call a pleasant experience. We truly appreciate your recommendation and are thrilled that you’re loving your Safe Step tub and the service that comes with it.
Reviewed Dec. 22, 2025
We have contacted and been contacted to fix our bathroom floor tiles, redo sloppy caulking, issues entering and exiting tub, and now a leak where it drains in basement, and our range hood stopped working once the installation was complete. They have promised me multiple times that it was going to be fixed but like yesterday, they were supposed to be here but no show, no call. I want to return it and get my money back, but it’s looking like I’ll have to sue. DO NOT BUY A SAFESTEP WALK-IN TUB!
Hi Debra, thank you for reaching out. We’re sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how frustrating this must be. Our team is dedicated to resolving these matters effectively. We have escalated your issue to our management team to ensure that your concerns are addressed comprehensively.
Reviewed Dec. 21, 2025
Service guy was very thorough! He showed me ways to keep my tub running great. Phone support was excellent and very helpful. I tell everyone about my tub, I use it every day, sometimes more than once a day. My grandkids love to use the tub when they visit!
Thank you so much for the wonderful feedback, Katherine! We’re happy to hear our service technician was thorough and took the time to show you how to keep your tub running at its best. It’s also great to know our customer service team was helpful and that your Safe Step tub is such a big part of your daily routine. We truly appreciate you sharing your experience and recommending Safe Step to others.
Reviewed Dec. 20, 2025
I contacted Safe Step for service to my walk-in tub. Rick and Laura contacted me the very same day. They came out the next morning and took care of my issue. They also check for any other issues. They gave us instructional in things we did not know. I would recommend this company.
Thank you for sharing your experience, David! We’re so glad Rick and Laura were able to respond quickly, resolve the issue, and take the time to check everything over and provide helpful instruction. We truly appreciate your recommendation and are grateful for the opportunity to assist you.
Reviewed Dec. 19, 2025
Installation crew exhausted and did not install jet correctly. Repair crew equally trashy. Next tub drain would not close. Sent tech without authorization to pull tub but some parts for corrosion. Now leaking from wand and will not shut off. Still waiting…
Hi Becky, thank you for bringing your concerns to our attention. We sincerely apologize to hear your tub is leaking. This is not the level of service we strive to provide, and we understand the frustration it has caused. We’d like to help resolve your concerns, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can assist you further.
Reviewed Dec. 19, 2025
Excellent and professional service. A little pricey. I don’t blame the technician. A very positive experience. Would call again if needed. Left the area neat and clean. 190.00 an hour plus parts cost. I don’t know of another resource for our Safe Step Tub.
Thank you for your feedback, Holly! We’re glad to hear you had an excellent, professional service experience and that our technician took great care of your home. We truly appreciate your understanding regarding pricing and are grateful for your trust in Safe Step. Please don’t hesitate to reach out if you ever need assistance again, we’re always here to help.
Updated review: Dec. 20, 2025
After a speedy response from Jonathan, and an assist from my water heater guy, I can now relax and enjoy my tub. I am still waiting to receive the floating remote that was supposed to come with the tub, and I still haven't figured out the aromatherapy system, but I'm sure those issues will also be resolved in a timely manner.
Original Review: Dec. 18, 2025
I purchased a Deluxe MicroSoothe SafeStep Tub/Shower combination unit. The SafeStep salesman (Jonathan) showed me pictures and brochures. He assured me that my 40-gallon water heater would be sufficient to fill the tub. He showed me video to assure me that I would be able to be fully immersed in the tub. Since I suffer from arthritis and back and knee pain, this tub seemed like the answer because it has all kinds of therapeutic features. I ordered it and anticipated being able to once again take long, relaxing baths.
The installation took two full days, not one as advertised. The tub is significantly shorter than a normal tub, so I am unable to stretch out my legs while seated in the tub. I am 5'6" tall. Contrary to Jonathan's assurances, my 40-gallon (new) water heater was only sufficient to fill the tub about ⅔'s full, leaving my upper body in the cold air and unable to enjoy the therapeutic features. The "No-Strength Locking Handle," also described in the manual as "E-Z Lock handle," requires brute strength to lock. I was told it would get easier over time.
The aromatherapy feature doesn't appear to work. It was supposed to come with a "floating remote," but didn't. The installers were very efficient and pleasant, and cleaned up after themselves well. The tub is attractive, and has both a rain shower and hand-held shower heads, so I guess I just purchased a really, really expensive shower, because the bathing experience is an epic failure. If I could afford to, I would have this taken out and put in a normal tub/shower w/ grab bars!!
Hi Helene, we're sorry to hear about your concerns with your Safe Step tub. Our Walk-In Tubs are designed primarily for seated use, so while they don’t allow full reclining like a traditional tub, they provide comfortable seating for a relaxing bathing experience. Our new Rapid Fill Faucet is 20% faster than previous models, ensuring a warm and comfortable bathing experience in no time. Our walk-in tubs also feature a surface-mounted heating system to keep your tub's seat and back warm during the fill-up.
We’re committed to making your Safe Step tub as comfortable and enjoyable as possible. Before making a decision, we'd love the opportunity to assist and address any concerns you may have. If there's anything specific you'd like to discuss or improve, please feel free to reach out to our team at 1-800-989-5101 or email service@safesteptub.com. We're here to help!
Reviewed Dec. 18, 2025
We bought a walk-in tub for our new home in 2022. It was useful for my husband who had leg pain due to a brain hemorrhage. By 2023 he had to use a wheelchair. He could not transfer into the Safe Step. He needed 911 to help him off the floor because that step in step out feature of the tub does not work for people in wheelchairs. We had to pull the tub out and install a roll in shower. Where can I sell my barely used tub? I am still paying bills for it and do not want to pay for a tub that was not safe for us due to unplanned progression of disability. Someone should be able to use this tub? Any help?
Anne, thank you for your feedback! We're sorry to hear your husband had issues with your walk-in tub. Safe Step Walk-In Tubs are designed with accessibility in mind. For individuals who use a wheelchair, transferring into the tub can be made easier with the low step-in threshold and the wide, easy-to-open door. Additionally, the tub comes with a built-in seat that provides stability and comfort once inside.
For more specific transfer solutions, we recommend discussing your unique needs with our team. Please feel free to reach out to us at (800) 292-7963 for personalized assistance or to schedule an in-home consultation. We're here to help!
Reviewed Dec. 17, 2025
Danny arrived right on time and was prepared to begin work on our tub. He diagnosed the issues and was able to address those issues in a way that makes me feel very confident that we will not have those same problems again. Thanks for sending such a high quality individual.
Thank you for your feedback, Alan! We’re thrilled to hear Danny provided such a professional and thorough service! It’s great to know his expertise gave you confidence in your walk-in tub. We hope it brings you many years of comfort to come!
Reviewed Dec. 17, 2025
I so appreciate you sending Danny to repair and tune up our Safe-Step tub!! He explained what he was doing throughout the process, and was patient about answering questions. The job is beautiful and Danny was meticulous about cleaning up as well. I couldn't be happier and will request him if we need anything done in the future. Again, Thank you for sending such a wonderful representative for Safe-Step. You are lucky to have such an incredible person working for you!
Thank you for your feedback, Nancy! We’re so glad Danny could provide such a thorough and thoughtful service experience. It’s wonderful to hear how patient, knowledgeable, and meticulous he was. Thank you for choosing Safe Step!
Reviewed Dec. 17, 2025
Quick and efficient. The electrical work was done professionally. Maxwell and Eli were very good. Kept the floors clean and did good finish work on the final product. The plumber routed the lines and explained some of the drainage issues we will experience due to the plumbing of our older home. Overall an excellent experience. Max fully explained the constructions and care of the tub.
Thank you for sharing your experience, Alec! We’re thrilled Maxwell and Eli provided such a professional and thorough experience. It’s great to hear you’re happy with the installation and received helpful information to keep your tub in top shape!
Reviewed Dec. 16, 2025
It looks spectacular. They were a great crew and completed the job the same day. I’m excited about using the tub, but I have to wait three days to use. It Only thing the toilet needs to be ordered to fit properly. I’m excited about this new tub. It looks amazing. Can’t wait to use it.
Thank you for sharing, Kathy! We’re so glad to hear our team did a great job and completed everything efficiently. We hope you enjoy your new walk-in tub!
Reviewed Dec. 8, 2025
I was never given a demonstration on the day of installation and, subsequently, had a major problem. Asked for but was never given one. Repeated calls were treated with rudeness and disappointment at my end. A huge investment that I don't use for fear of problems with pipes since I am not good with mechanical system maintenance.
Hi Susan, thank you for your feedback. We’re very sorry to hear about your experience. Providing quality customer service is important to us, and we regret that you haven’t received the support you need. We’d like to help resolve your concerns—please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can assist you further.
Reviewed Dec. 5, 2025
Anthony is the tech that services my tub. Everyone here is out to help. I learn something new about enjoying my Safe Step tub to full advantage. He is professional and personable. He makes what could be a dreaded experience into a positive learning experience!
Thank you so much for sharing this, Gloria! We’re thrilled to hear that Anthony continues to make each visit helpful, informative, and positive. Turning service appointments into opportunities to learn and enjoy your tub even more is exactly the experience we want for our customers. We’ll be sure to share your kind words with him. If you ever need anything, we’re always here to help!
Reviewed Dec. 3, 2025
I've had nothing but problems with my tub/shower combo since the day it was installed. The panels they installed on the walls had gouges in them, so they had to come back out to replace them. That was only the beginning of my problems with this company. I've had them out several times due to the jets barely functioning. They've sent people who don't really know what they're doing. The last time it broke, the Regional Manager begged me to let them send their most experienced repair person to look at it and she said that if it happened again, they would replace the tub. He made several repairs to it and here we again with the same problem. Every time you call, they accuse you not doing the monthly cleanings. The last person my husband spoke to just spoke over him and wouldn't even listen to what he had to say. Then we got a call back from someone who said they would come replace the motor. That is not what we agreed to!
We were told that if it happened again, it would be replaced. I've emailed 3 times in the last 9 days, and nobody has contacted me about this. I remember when we first got the tub that they told us a long wait time for installation and then they said they could much soon because they had one that someone canceled. I don't know if I was given a used/broken one or if they all are this defective, but I recommend you don't waste your money like I did. These are very expensive, but part of the selling features for me was the lifetime warranty. I didn't know that it meant that I would spend the rest of my lifetime having it repaired. Look elsewhere!!!
Kimberly, we sincerely apologize for the product issues and miscommunication you've experienced. We understand how important your walk-in tub is and we take your concerns seriously. This is certainly not the level of service we aim to provide, and we are committed to resolving this as quickly as possible. Please allow us the opportunity to escalate this issue. We’ll make sure a representative reaches out to you promptly to address the repairs. In the meantime, we also invite you to contact our customer service team at 1-800-989-5101 or service@safesteptub.com for assistance. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Reviewed Oct. 18, 2025
I’m getting older and preparing for the future, and having Safe Step gives me peace of mind. The sales visit was good. I like the tub-shower-jets all-in-one capability, and it’s been good so far.
Thank you for sharing your experience, Clifton! We’re glad to hear your installation went smoothly and that you’re enjoying the versatility and convenience of your Safe Step tub. It’s great to know the all-in-one design and helpful sales experience gave you confidence in your choice. We truly appreciate your recommendation!
Reviewed Oct. 2, 2025
This company has very low integrity. They handled our purchase unethically and were manipulative with their return policy. We ordered a tub of certain dimensions; what we received was not even close. They have a 3-day return policy. On day 1, after receiving the wrong product, we notified them by phone, provided specific details to the lady we spoke with, and were informed that they would get back to us with return instructions. 5 days later, after constantly calling them, we were told that our 3 days had passed and we could not return the product that cost over $7000 dollars. This was a shock. Our mother, who is elderly in her 70s, made this purchase as she endeavored to have her dream bathroom. We are in such disbelief that a company could be so ruthless, insensitive, dishonorable, manipulative, and greedy. Speechless...
Gregory, we are truly sorry to hear you feel this way. Our team has been in direct communication with you and your attorneys regarding your order and has worked to address your concerns in accordance with the terms of your agreement. While we regret that you are frustrated, we believe we've done our best to provide clear information and support throughout this process. Customer satisfaction is our priority, and we encourage you to continue communicating with our team to ensure all questions are fully addressed.
Reviewed Sept. 30, 2025
I'm having problems with the construction of my tub less than a month after insulation. The support number (800) 989-5101 just goes to a busy signal for two days. This is a broken number that is preventing me from getting service.
We're sorry to hear you've been experiencing issues, Donald. Management has been made aware of your situation and will reach out to you soon. You may also contact our customer service team at 800-989-5101. Thank you.
Original Review: Sept. 24, 2025
Updated on 09/28/2025: I think I will be able to resolve my concerns. I was able to talk to someone to help alleviate my problems with the door seal. I am now waiting for the service technician to contact me. I just hope I can get this door to seal tightly. It would greatly decrease my stress.
Original Review: Where do I begin?? After reading these reviews, I can see I am not alone in this nightmare. I purchased the walk-in tub for my brother, who is severely, physically disabled. At the time of the sale, I informed the salesman that all I heard about these tubs is that they leak. The salesman assured me not to worry about the tub leaking, for we have a "complete lifetime warranty on the tub"; therefore, if it leaks we can get it fixed at no cost due to the warranty. In fact, he even added my name on the sales slip, so the warranty would apply to me when my brother passed. The tub recommended and purchased was the larger swing-out door to accommodate his disability and size better. I purchased a larger gas water heater to integrate into the tub's water capacity.
Since we had this tub, it has leaked at the door multiple times. I would call, and they would send someone out, at no cost, and fix it. The tub’s door would have a seal for a while, then it would leak again. Now, I have called recently for the door was leaking again, and they called me back informing me it would be $199/hour to have them fix it!! If a person is here for 5 hours, that is a $1000 more for a defective tub, and in reality, it would add more onto the cost of the tub! I told them I was guaranteed that I have lifetime warranty for labor and parts as stated on the invoice. In fact, they are still advertising the complete lifetime warranty. Then they tried to say it was because it was a self-installation.
At purchased time, I was informed that it would have no effect on the warranty and it would be easier to coincide with the house being built. Besides, I told the "manager" it has nothing to do with the installation, for the tub itself is defective. That tub door has been leaking and fixed multiple times. In fact, the walk-in tub should be completely replaced for it is defective, and they no longer make it due to the problems. Furthermore, I have to tear up the flooring and do mold mediation, too.
The customer service is horrendous! I went from the call person, to his supervisor, then the manager to try and get this problem resolved. This tub has more problems than it is worth. My brother still likes the tub with air jets and easy access, though. It helps alleviate his arthritic pain. Therefore, I did some further investigation and found out that "Safe Step Walk-in Tub" is under new ownership, Ferguson. This explains why the service calls and warranty are handled differently. Shame on you, Ferguson, for not honoring the “Complete Lifetime warranty" that you still advertise. Also, I had found out, which the manager did acknowledge, that they do not make the larger swing-out door tub anymore due to the door's complications.
Well, at the end my 3-day ordeal, I received a call back from the manager at Safe Step. She informed me that this one time they will "waive the labor charge", but I will have to give up my lifetime warranty on the tub. I told her that they are not honoring their complete lifetime warranty with Safe Step tub.... She said. "Yes, we do, the parts are covered" To which I added, "Do not insult my intelligence with that.... a $3 part without labor is not a complete lifetime warranty on the tub and it is was never stated parts only!” Then I informed her "no, I will not give up my complete lifetime warranty, for that is what I purchased through Safe Step at a ridiculous price knowing it will be taken care of".
Furthermore, I added I could buy a top of the line walk-in tub every 5 years from BUILD.com (a Ferguson company) and still be under the amount I spent on one Safe Step tub!! In all due respect, I should have had a completely new tub replacement, especially, when Safe Step walk-in tub discontinued the large swing out door due to its complications.
In conclusion, the Safe Step Walk-in tub is advertised in the VFW, American Legion, AARP and various other magazines as "Complete Lifetime Warranty on the Tub” targeting the senior population. These are the magazines the senior population look to for guidance and assistance. Finally, I would NEVER recommend the Safe Step Walk-in tub, for the problems and frustrations in servicing Safe Step tub is overwhelming and not worth the astronomical cost of this tub!
We’re truly sorry to hear about the challenges you’ve faced with your Safe Step tub and the frustration around your warranty experience, Barbara. We understand how important reliability, safety, and peace of mind are. Your feedback about the leaking door, repair process, and warranty concerns is very important, and we regret that your expectations haven’t been met. Please contact our customer service team directly at 1-800-989-5101 or service@safesteptub.com so we can look into your account, clarify warranty details, and work toward a resolution that addresses your concerns.
Reviewed Aug. 31, 2025
What should have been a good experience turned into a nightmare. After installing the door didn’t close tightly. Flooded the downstairs. Safe step assumed no responsibility. Cost us $1000 to repair the damage.
Larry, we sincerely apologize for the delays you've experienced and the frustration this has caused. We understand how important your walk-in tub is and we take your concerns seriously. This is certainly not the level of service we aim to provide, and we are committed to resolving this as quickly as possible.
Please allow us the opportunity to escalate this issue. We’ll make sure a representative reaches out to you promptly to address the repairs. In the meantime, we also invite you to contact our customer service team at 1-800-989-5101 or service@safesteptub.com for assistance. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Reviewed Aug. 1, 2025
I’m not happy. When Safe Step installed the tub, they had to cut out part of the wall in the bathroom. They said they’d be able to put it back in and they did, but there’s a huge gap between. I’m gonna have to hire somebody to come and fix it.
The sales consultation went okay, but he didn’t measure things correctly. It doesn’t even cover my breasts when I’m in the tub. In all the commercials, you see them with headrest. I assumed it came with it. I paid $25,000 for the tub, so I would think it would come with a headrest.
The installers were very nice. But they lowered the ceiling in the tub area so anybody who's taller than 5’8” wouldn’t be able to use it. They had to come back to put in the shower because the one they initially brought out wouldn’t fit. It was too tall. They also took my door jambs down and now, they’re all mixed up. Then they had to come back again for the shower curtain. Instead of coming in to put it up, they just left it at the door outside. I’ve got torn rotator cuffs in both my shoulders so I can’t put that rod up.
The tub does makes it easier to get in and out, but I have to sit on the floor of the shower area in order to get myself all covered.
Thank you for sharing your feedback, Kathleen. We’re glad to hear the installation crew was polite and that the tub has made it easier for you to get in and out. However, we regret that the installation process and product design did not meet your expectations. Your concerns regarding the wall repair, ceiling height adjustment, measurement accuracy, and missing installation of accessories have been noted, and we’d like the opportunity to address them directly. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can work toward a resolution. We appreciate your honesty and will use your feedback to improve our communication, accuracy, and service follow-through.
Reviewed Aug. 1, 2025
Safe Step explained well during the presentation, so I signed up. There was no problem during the installation. The installers cleaned up after, and I was able to use the tub the next day. The air feature is my favorite.
Thank you for sharing your experience, Vito! We’re happy to hear our team’s presentation and thorough explanation helped you feel confident in your decision. It’s great to know installation went smoothly, everything was left spotless, and you’re enjoying features like the air jets. We truly appreciate your kind words. Thank you for choosing Safe Step!
Reviewed July 31, 2025
The presentation done by the Safe Step reps was pleasant and they explained things. But the price wasn’t fully explained at first. If I thought about it a little bit longer, I probably wouldn't have done it because of the price. It’s very expensive and not worth it for $23,000. The tub is like a little square box. You got a door that opens, but you've got your jets in it and you've got two shower heads, one that you can take off and one that stays there. The installation went very quickly. They cleaned up after themselves and even had things on their feet when they come in and out. Safe Step was quick and efficient.
Thank you for your honest feedback, Star. We're glad to hear the installation team was professional, efficient, and respectful of your home. While we're pleased the tub’s features are functioning as expected, we understand your concerns about pricing. Your input is valuable, and we’ll share it with our team to help improve transparency during the sales process. We appreciate you taking the time to share your experience.
Reviewed July 31, 2025
Some friends had gotten a Safe Step tub and I saw their ads on Tv too. They’re a little overpriced but everything is high-priced. The installers were here on Monday and they were in and out. It was excellent. I use the Safe Step tub for bathing and the jacuzzi, and I sit in the shower about three times a week. I usually fill the tub, which holds 80 gallons, to relax. We got it because my husband is 88 and I’m 78, and we didn’t want to fall in the shower. It made sense for us to get it. He is upset about the price, but he likes it. It's good for him. I’m also hoping it might qualify as a tax write-off due to our age and disability, though I haven’t confirmed that with my accountant. So far, the experience has been good and I’m very happy with the tub.
Thank you for sharing your experience, Kathleen! We're so glad the installation went smoothly and that you're both enjoying the tub regularly. Safety is a top priority, and it's wonderful to hear that the tub has brought peace of mind and relaxation to your home. Thank you for choosing Safe Step!
Reviewed July 28, 2025
I'm 71 years old and I have difficulty standing in a shower. The bathtub that we had in our bathroom was one of those humongous garden tubs that I couldn't get in and out of. So, we took the shower that we had in and put the Safe Step in for me. Then we took the bathtub out and had the shower put in by Safe Step. It was an excellent decision to get a Safe Step walk-in tub. The installers were professional and excellent. They cleaned up after themselves and they were respectful. They were helpful and they kept us informed every step of the way of what they were doing. They did what they said they were going to do, and it turned out beautifully.
The tub works great and it has cool features. My husband has used it several times. We got a huge yard that he has to take care of, and he works out in the yard on tractors and mowers. Then we both enjoy sitting in the tub and relaxing with the jets. I like being able to sit down and bathe easily, as well as getting in and out easily. However, I am concerned about the letters I received from Service Finance this week that said my loan had not been approved, which is strange because I've already made two payments to the loan.
Thank you for sharing your detailed experience with Safe Step. We’re delighted to hear that the installation team met your expectations and that the tub has made bathing safer and more enjoyable for both you and your husband. Your feedback about the relaxing jets and ease of use means a lot to us.
We’re sorry to hear about the confusion with Service Finance regarding your loan, and we encourage you to reach out to our customer support team so we can assist in resolving this issue promptly. You can contact them by calling 1-800-989-5101 or sending an email to service@safesteptub.com.
Thank you again for your kind recommendation and for trusting Safe Step to enhance your home’s safety and comfort.
Reviewed July 28, 2025
This was actually for my mom. I found Safe Step online, called me, and they set up an appointment. The representative who came out was great, very professional, knowledgeable, and relatable. He’s from our area.
In fact, we’re still working on the installation. It’s done, but there are some kinks that need to be fixed. They’re scheduled to come back Monday morning to correct a few things that weren’t done right.
It’s expensive. We didn’t know the exact cost upfront, and it turned out to be high, which could be a deterrent.
Thank you for sharing your experience with Safe Step. We’re glad our representative was able to connect with you personally and that the initial interaction was pleasant. We apologize for the installation issues you’ve encountered and appreciate your patience as our team works to resolve them promptly.
We understand that pricing transparency is important, and we’re always looking for ways to improve communication around costs to help our customers make informed decisions.
Thank you again for your honest feedback. We’re committed to ensuring your experience improves and that you’re satisfied with your Safe Step Walk-In Tub. If there's anything else we can assist you with, please reach out to us at service@safesteptub.com or call 1-800-989-5101.
Reviewed July 27, 2025
Most of my problems were with the installer, who was totally incompetent. He caused flooding in my bathroom twice. Once with the tub and once with the toilet. With the tub, he didn’t install the latch correctly, so when it filled up, water spilled right out the door.
With the toilet, he didn’t connect the line from the tank to the wall hookup, so the tank leaked all its water into the bathroom. They sent another installer who fixed many of the issues, but we’re still having problems because the floor is warped from the flooding. We’re not getting anywhere with Safe Step.
They have my full printout of all the problems, but nothing’s being resolved. I don’t know if it’s the local team, but this was a very expensive installation. Over $23,000, so I’m really upset.
Hi Elizabeth, thank you for sharing your experience with us. We’re very sorry to hear about the challenges you’ve faced with your installation and the lack of resolution that followed. This is not the standard of service we aim to provide, and we completely understand your frustration, especially given the investment you made. We’ve escalated your case to our management team for immediate attention and resolution. Thank you for bringing this to our attention and allowing us to make things right.
Reviewed July 27, 2025
We’re getting older and we don’t like going to public baths. Instead, we wanted to have something in our home that would make us feel good. We did the sales visit with Safe Step, and it was very good and thorough. I’m glad we did it with them. The tub works well, and we like it very much. We did change out the handheld shower because that didn’t have enough settings on it. We had an issue during the installation with the ceiling in our bathroom. The install guys accommodated us, and things went well.
We just have one issue. The back of the tub is not protected by the shower curtain. When water gets in the channel on the far end of the tub, it runs right on to the floor, so we have to put a towel down there. That’s a bit of a hassle. Other than that, we don’t have any issues at all.
Thank you for sharing your thoughtful review! We’re delighted to hear that your sales visit was thorough and that our installers handled the ceiling challenge professionally. It’s wonderful to know the tub is providing the safety and convenience you were seeking. We appreciate your feedback about the channel design and understand how that could be a small inconvenience; your solution with the towel is a smart workaround. Your recommendation means a lot to us, and we’re grateful you chose Safe Step for your home.
Reviewed July 27, 2025
The sales visit of the Safe Step rep went well. The installation was good as well. They finished in two days. However, I’ve had the tub for two months now and I tried to use it the first time. It had a 40-gallon water heater, got it half full, and then it ran out of hot water. I tried that twice. I got a water bill for $600. So, I've just used it as a shower since then. They said I probably need a bigger water heater. I'm not too happy with it right now. I wish I never got it.
Reviewed July 27, 2025
The salesman sold me something that I did not get. It was bad. He misrepresented the product. I don't believe it was intentional, but he sold me a tub and a door that didn't go together. So, I was not happy, and the company wouldn't respond. The size tub that I needed didn't come in the door that he represented. It was a different product that I received than what he sold me. The tub works, but the door is very, very difficult to get in and out of. I've had many surgeries on my back, and the point was to be able to have easy access, and it's not easy access. In fact, I've never even used it.
They have a subcontractor install it. They had to install a panel in my bedroom wall that I didn't know was gonna happen. So, I have a white plastic panel in the bedroom wall. The panel was to access the plumbing because there wasn't room in the bathroom for it. I'm sure the salesman got his commission, and everybody got their profit, and I got a tub that I can hardly get in and out of. I would not have bought the tub had I known that the door was how it was.
Hi Debbie, thank you for taking the time to share your experience. We're truly sorry to hear that the product did not meet your expectations and that the accessibility features promised during the sales process have fallen short, especially given your health considerations. It’s clear this situation has caused frustration, and we understand how disappointing it is to feel unheard.
Your feedback has been shared with our internal teams for further review, and we’d like the opportunity to better understand what happened and explore a resolution. Please contact our Customer Care team directly at 1-800-989-5101 or service@safesteptub.com. Your comfort and satisfaction matter to us, and we want to do what we can to make this right.
Reviewed July 27, 2025
I saw Safe Step in a magazine and my neighbor got one. So I said, ''I need to get one for myself and my wife.''
The sales visit was handy for us. I kept fussing about the tub that we had. And my wife fell out of it twice. I wanted to get something that was more stable and safe for her. The installation was good. The guys were nice, polite, and they explained a lot of things to me.
I love the tub. It's nice. I just sit down and relax. The jets, when they spread the water, improve your body a little. Some things that are worth having and you have to pay for. If anybody wants a walk-in tub and they don't understand it, I'll explain what I know about SafeStep. It's safe, and it's worth every penny.
Thank you for sharing your experience with Safe Step! We’re glad to hear the installation went smoothly and that our team provided helpful information along the way. It’s great to know you’re enjoying the soothing jets and feeling confident about your investment in safety and comfort. Your recommendation means a lot to us, and we’re thrilled you’re happy with your choice!
Reviewed July 27, 2025
My husband and I are getting to the age now where we need something. We had a garden tub and we never used it, so we needed something smaller that was easier to get into. We've got a walk-in shower which we use more than probably the tub right now. We both used it a couple of times each since we've gotten the tub, and we really like it. We knew that it would help us in a lot of ways, because we exercise and we're out in the yard. And hopefully, it'll keep us going for years to come.
However they installed it wrong and they had to redo it. They made it right. There wasn't anything they could do about it other than change it. Once it was changed, it was like we thought it would be. But we thought it would be lower and not so high. We don't mind the little step-in part, but we thought it would come a little lower all the way around. But it's okay. It looks nice, and I'm not at all unhappy with the way they worked. It just took a little longer because they had to redo it.
The quality is very good and we're glad we did it. They said that we could pay it off in increments, which we are doing. But then I received something in the mail that said what we owed. And I knew that we owed quite a bit of money on it, but we can't pay it off right away. We have to keep making installment payments.
It's a very good product. We will continue using it. We're both up there in our 70s and 80s, and we're enjoying it.
Thank you for your honest feedback and for giving us the opportunity to make things right. We apologize for the initial installation hiccup but are glad our team was able to correct it to meet your expectations. It’s wonderful to hear you’re now enjoying the high quality and comfort of your Safe Step Walk-In Tub. We’re also pleased the payment plan has been helpful in making this investment manageable. Your satisfaction and peace of mind mean a lot to us, and we appreciate you choosing Safe Step for your home.
Reviewed July 27, 2025
It was getting difficult for my husband to take showers. He needs some place to sit. The sales visit with Safe Step was good but I do feel that they push you a little bit because you can only get more off ordering the product that day. What they don't explain to you is how difficult it is to clean the tub. It's difficult to keep it clean. You have to fill it up. You have to put vinegar in it. You have to use one of the tablets from the dishwasher. Then you have to run it, and you're supposed to do that once a month. It was never brought up in the conversation.
My husband loves the walk-in tub. He likes the air bubbles the best. I like that I can soak my feet in it. It makes it easier for my husband to get in and be able to sit down. Before, we had a shower that had a seat in it that I used all the time. So, it doesn't really make a tremendous difference for me. For the amount of money we spent, I wouldn't do it again. We paid $22,000 for it, and it's not worth $22,000.
Thank you for sharing your honest feedback with us. We’re glad to hear your husband enjoys the tub and that some features, like the air bubbles and foot soaking, have been soothing. We apologize if any part of the sales process felt rushed and for not providing clearer information about the cleaning routine upfront, your feedback helps us improve.
We understand that the investment is significant, and we appreciate your perspective on value. Please know we’re here to assist if you have any questions or need support with maintenance or other concerns. You can reach us at service@safesteptub.com or 1-800-989-5101.
Thank you again for your insights, and we wish you and your husband all the best.
Reviewed July 27, 2025
I'm 70 years old and I have feet and step problems, and I was looking for something that would be easier to get in and out of the tub. My house had been totally devastated and when the salesperson from Safe Step came, I got a walk-in tub since I had to replace everything. We were able to work with the problems that I had. The installers had to come back because the first time they came, the water hadn't been run. The plumber hadn’t finished with what he needed to do but the installers worked well with me. The hot water hasn't been hooked up to the tub so I haven't been able to use it like I would normally be able to. But I'm pleased with the tub.
Thank you for sharing your experience with Safe Step. We truly appreciate your patience and understanding as we worked through the installation challenges, and we’re glad our team could support you during this time. It’s encouraging to hear that you’re already finding the tub’s ease of access helpful. We look forward to the day you can fully enjoy your Safe Step Walk-In Tub, and please don’t hesitate to reach out if you need any assistance in the meantime.
Reviewed July 27, 2025
My wife and I have health issues, and I saw Safe Step advertised in magazines. We decided to get one to make getting in and out of the tub safer. During the sales visit, they were very informative, they have a good program on how to sell them.
The installers took about eight hours to remove the old tub and install the new one, and the work looks very professional. I have back issues, and the jets really help with that. It’s a relaxing thing to do and definitely different from taking a shower. My favorite feature is the jets, which help my muscles in my body.
Thank you for sharing your experience with Safe Step. We’re glad our team could provide helpful information during the sales process and that the installation went smoothly and professionally. It’s wonderful to hear the jets are making a positive difference for your back and overall relaxation. We appreciate you trusting us to help make bathing safer and more comfortable for you and your wife.
Reviewed July 27, 2025
My wife slipped a couple of times getting into the tub. She didn't tell me the first time, but she told me the second time, and so I said to look into Safe Step. There was no second thought. We just went ahead and purchased one. They did a great job installing it. Everything is fine and looks good. The color of it matched the wall that was not replaced. It just blended in perfectly. It's as if they had installed that wall. It made it even nicer. This also has a little more safety on it compared to the other one we had that was large, and my wife had a hard time climbing into it.
I tried to use it once, but I had an issue with it. The water came out hot, then turned cold, and I didn’t get any more hot water, even though I have a fairly new 50-gallon tank. It only got about a quarter of the way up, maybe not even that much. We had hot water throughout the rest of the house, and there was no problem taking a shower or using it in the kitchen or the faucets.
The installers did attempt to run the full water to test it before they left. When they were all done with their work, they were going through the cycle. He showed me how to get the hot water, and that's what I tried. I would turn the knob to where it says "warm," to the right, but I was not getting any hot water at all. In the instructions, it did say something about a reset button, but I haven’t gone in there to see. The light control came on, and so, according to the control panel, the heater came on.
I wanted to use it as a Jacuzzi or as a spa, but I couldn't get the microjets to work. Another thing that I noticed was that if you're going to use that as a jacuzzi, you won’t know the temperature of the water without buying a thermometer. They should probably include that as an accessory because that's a good safety thing for people that want to use that as a hot tub so they can adjust the hot or the cold water. According to some literature, it can get very hot and burn your hand, and I don't want that to happen. I know 104 is usually the maximum, and that’s where I would keep it, around 100 or 102. Overall, my wife likes it. She loves the door to step in so that way she doesn't have to reach up high on the tub.
Thank you for sharing your detailed experience with Safe Step. We’re glad to hear the step-in feature and aesthetic fit have made a positive difference for your wife’s safety and bathroom space. We apologize for the issues you’ve encountered with the hot water and micro jets and understand how frustrating that can be.
Please know our customer support team is here to help troubleshoot and resolve these technical concerns. We also appreciate your suggestions about water temperature indicators, and we’ll be sure to pass that feedback along to our product team.
We’re grateful for your honest feedback and hope to get everything working perfectly so you can fully enjoy your Safe Step Walk-In Tub.
Reviewed July 27, 2025
I was looking for a walk-in tub and Safe Step had a good sales pitch, which I’m kind of regretting now. My experience has been terrible.
From day one, things haven’t worked out. I’ve written all of this to the manager in Arizona, Bill **, so he has all the information. Right now, we have a flooded garage and water in the walls, and we’re worried everything will get moldy.
Yesterday, one of the repair people came and found something missing. I’m not sure what exactly, but my husband would know. We wrote it down. Anthony passed it along to his supervisor, who’s presumably in touch with Bill ** as well.
Honestly, at this point I’m looking for fair compensation. It’s been one thing after another, we went days without a usable toilet, and it was too far from my bed. Now the latest issue is with the drainage system.
Anthony came yesterday, but they only gave him one part when he needed two, and it wasn’t even the right one. So he had to leave again. We also showed him the mess the electricians made of the plumbing.
As I mentioned, they put holes in the wall and damaged some drainage pipes, causing ongoing leaks. We don’t know how bad the damage is. Because of all this, I’m expecting compensation in the thousands around $5,000, not a few hundred here and there.
Who knows what permanent damage the moisture could cause, like mold in the walls. I’ve written a lot of this to Bill and was planning to write more today. The repair person’s name is Anthony.
Reviewed July 27, 2025
The Safe Step walk-in tub fit our needs. I initially saw its advertisement on TV and I read about it in a magazine. When I had a sales visit, the rep was very good. The guys who came to install it were wonderful and so far, I like everything about it. I love all the jets and I'd give the quality an A-plus. I'm happy we made the decision to get it. It was a nice investment.
Thank you so much for your fantastic feedback! We’re delighted to hear that our team made a great impression and that the installation exceeded your expectations. It’s wonderful to know you’re loving your new tub, especially the jets, and that you feel it’s been a smart investment. Your satisfaction and recommendation mean everything to us. Thank you for choosing Safe Step!
Reviewed July 27, 2025
I've got some arthritis and was looking for something that would help alleviate all the issues. The person who came for the sales visit did a good job, and the installation was fast and efficient. They cleaned everything up and even came back to reinstall the shower head for me. I’ve had the tub for a little over a month. It fills up quickly, and the massage part of it is what I really needed. That really helps with my arthritis.
Thank you for sharing your experience with Safe Step! We’re delighted to hear that our team made the sales visit and installation process smooth and efficient. It’s wonderful that the massage feature is helping ease your arthritis and that you’re already feeling the benefits after just a month. We truly appreciate your recommendation and are grateful you chose Safe Step for your bathing needs.
Reviewed July 27, 2025
I ripped out the advertisement for Safe Step in the AARP magazine and called them. The salespeople were very good and the installation was a whiz. I showed the installers where it needed to go, and they did it. It didn’t take very long and the next day, the guy came for the electrical and the inspection. It was smooth. I use the tub exclusively for my bathing. hair washing and for showering. Every night, I go to the tub and sometimes after I use the toilet, instead of going to the outer room to wash my hands, I just do it right there. I like the extra oxygen system and the lights are very soothing. They are nice and keeps me relaxed because I have to wait for one color after another. I love the tub and show it to everybody who comes to my house. The step in my shower was supposed to be a walk-in, but I slipped and bruised the arch of my foot, which was why I investigated Safe Step. So, I recommend it to anybody who is the least bit wobbly.
Thank you for sharing your wonderful experience with Safe Step! We’re so glad that our ad caught your eye and that our team made the entire process, from the sales visit to installation, smooth and efficient. It’s fantastic to hear how much you’re enjoying the extra oxygen feature and soothing lights, turning your tub into a relaxing mini spa. Most importantly, we’re happy Safe Step has helped ease your concerns about falls and brought you peace of mind. Your recommendation means a lot to us!
Reviewed July 27, 2025
I love my experience with Safe Step. I'm having problems as I’m getting older. I said, "I can use one of those." That's when I called Safe Step and it didn't take much time at all. Everything was so timely. A guy came out and he was very nice. He let me know what to expect. Shortly after I spoke to him, the installers came out and got started. Everything was done in one day. I love everything about the tub.
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear how seamless the process was from your first call through installation and that everything exceeded your expectations. Knowing that the features bring you such delight and that our team treated your home with care means the world to us. Your peace of mind is exactly what we strive to provide, and we’re so glad you feel your investment was worth it. We truly appreciate your trust in Safe Step!
Reviewed July 26, 2025
My Safe Step walk-in tub has been good. I like that I can step in easily and get out of it easily. The only thing is the toilet that was free acted up today. The thing in the back got stuck, and it's running all the time. It's a good thing my husband was here because he knew what to do. As far as the tub, it's done something for my skin. It's helped my dry skin. I'm supposed to have hip surgery, too. So, I put the jets on and it helps with my hip pain.
Thank you for sharing your experience with Safe Step! We’re glad the ease of stepping in and out and our professional installation team have made a positive impact. It’s great to hear the jets are providing comfort and that you’ve noticed benefits like improved skin hydration. We appreciate you keeping an eye on the toilet issue, please don’t hesitate to reach out if you need any assistance or support. Wishing you all the best with your upcoming surgery and continued comfort with your Safe Step tub.
Reviewed July 26, 2025
I'm disabled and was falling quite a bit in the old tub, which was why I decided to get a walk-in tub. Clayton, the sales rep, was good and the installers were able to complete the installation in two days. The tub is about a foot and a half from the roof on the backsplash and I wish it had gone all the way up and maybe across the roof to keep it from getting wet when you take a shower. Another thing is, my wife couldn’t get the tub clean because it gets a yellow stuff on it. The guy who installed it said not to use anything on it but bleach, and she still can’t get it off. He was also supposed to leave us one of the Safe Step towels and he didn’t. The door of the walk-in tub could be a little wider, too. But I like the tub and the jets are my favorite feature on it. It feels good on my back and my legs. When I wake up in the morning, I hurt, so I take a bath most mornings and it works good.
Filling up the tub is slow but it drains fast. I'm happy about that. My wife and I love the Safe Step tub and I tell my friends all the time. I like how it looks and how it works. It took me a while to figure out that you need to find the plug part, and it'll open the plug or close it. And that you push the dial for the hot and cold, and you can get it even colder or hotter than if you don't push it in.
Thank you so much for your detailed and thoughtful review. We're honored you chose Safe Step to help make bathing safer and more comfortable for you. It’s great to hear you’re enjoying the jets and that both you and your wife love the tub overall. We're also glad Clayton and the installation team made a good impression.
We appreciate your honest feedback about the door width, backsplash, and maintenance experience, your insights help us improve. We’re sorry to hear about the stain issue and the missing towel; our customer support team would be happy to follow up on those concerns and find a resolution.
It’s wonderful to know you're recommending us to friends, and we’re thrilled that the tub has made a positive difference in your routine. Thank you again for your trust in Safe Step!
Reviewed July 26, 2025
The sales visit was nice and the installation was very well done. I like that the tub is comfortable. It's very nice and I enjoy it. I like the air and water action for 30 minutes and then I take about 15 minutes of the light air.
Thank you for your thoughtful feedback! We're so glad to hear your experience with our sales representative and installation team left a positive impression. It’s wonderful that you're enjoying the comfort and soothing features of your new Safe Step Walk-In Tub, your relaxation routine sounds amazing! If you have any questions about the tub's capacity, our customer support team would be happy to assist. We’re grateful you chose Safe Step and are thrilled to know you're satisfied with your experience.
Reviewed July 26, 2025
We enjoy the walk-in tub from Safe Step. It was for my wife who wanted to do some remodel in her bathroom. The representative that gave us a walk through of the product was good. I think everything was all right.
Thank you for taking the time to share your experience! We’re so glad the newspaper ad caught your eye and that everything from your interaction with our team to the installation went smoothly. It’s great to hear the tub has been a wonderful addition for both you and your wife. We appreciate your kind words and are thrilled you're satisfied with the product and service.
Reviewed July 26, 2025
I like the mini bubbles from Safe Step. I bought the tub because my husband is getting immobile. And so, it makes it easier for me to get him a bath. The installation team was excellent, too.
Thank you so much for sharing your story. We're honored to have been part of helping you find a safer, more comfortable solution for your husband’s bathing needs. It’s wonderful to hear that the installation went smoothly and that you're enjoying features like the mini bubbles; they really do add a special touch. We're so glad the tub has made your daily routine easier and more manageable. Your recommendation means a great deal to us, and we're truly grateful you chose Safe Step.
Reviewed July 26, 2025
The interaction with the Safe Step sales rep was all right. The installation was finished in one day and it was like they weren't even here. They also explained how to use the tub. But I wish I had my old bathtub back. This new one is so small and cramped. It's like trying to get in a phone booth. I also haven't tried all the features yet.
Thank you for sharing your feedback with us. We’re glad to hear the sales visit and installation process went smoothly and efficiently. We’re sorry to hear that the tub size hasn’t met your expectations and understand how important comfort is. Your insights are valuable, and we appreciate your honesty. If there’s anything we can do to help improve your experience, please don’t hesitate to reach out by contacting 1-800-989-5101 or service@safesteptub.com.
Reviewed July 26, 2025
The salesperson did a very good job. He explained everything nicely and showed us videos of the tub, how each part of the system worked, the bubbles and the microbubbles. They finished installing the tub in one day. One guy came out and he had all the things he needed. He finished in about five hours.
The tub has all the features we thought was very good. It also came at a good price. We realized everything is expensive now, so the cost wasn’t much of a shock. The tub looks great. We picked the right colors, and everything turned out very well. Overall, we’re very happy with the Safe Step tub.
Thank you for sharing your Safe Step experience! We’re so glad to hear that our sales associate provided a thorough and informative demonstration. Those bubble and microbubble features really are something special. We're also incredibly proud of our installer for completing everything so efficiently and with care. We understand the investment can be surprising at first, and we truly appreciate your trust in choosing us. It’s wonderful to know you're happy with the results and feel confident in your decision!
Reviewed July 26, 2025
I used to have to wait till my daughter came so I could take a shower, because I was afraid I was going to fall. It really tired me out standing in the tub all the time. Safe Step made it a lot different. I'm not as tired when I get out. It works well for me. They also did their job in a day and got everything put back together. I was happy about that.
Thank you for sharing your experience with Safe Step. We’re so glad to hear that your new walk-in tub is making bathing safer and easier for you, providing much-needed independence. It’s wonderful to know our team provided professional and efficient service during installation. Your satisfaction means a lot to us, and we’re grateful you chose Safe Step to meet your needs.
Reviewed July 17, 2025
I had been wanting a walk-in tub for years because as I got older, I couldn’t sit down in a regular bathtub anymore. I’d see advertisements on Facebook and one day, I received something in the mail and decided to do it, so I called Safe Step and scheduled an appointment. The young man who came out was wonderful, very friendly, sweet and super nice. He sold me a product and probably oversold me, but I let him because I'm an impulsive person. So, I can't blame him. I originally planned to get just a basic tub without the extra features, but I ended up buying the biggest and the best that you could get, with the jets, air bubbles, lights, and other features.
The installation went very well. The installers came in and we stayed out of the way because projects like that tend to stress us out. When they finished, it was perfect and it looked wonderful. They did a very good job with the installation, especially since I didn't have to go through the stress of seeing them tear up my bathroom and the old tub. It went very smoothly. They seemed to be very knowledgeable about what they were doing and got it in there. The entire process took around five to seven hours.
I didn't need the bells and whistles that I ended up with. All I wanted was a bathtub I could sit in. But we wanted the shower package because my husband likes to take a shower. One issue we discovered is that the way the back of the tub is designed causes water to run onto the floor during showers if it hits the ridge at the back. We had to be very careful and even rig something up to help prevent water from leaking onto the floor. When my husband contacted the company about it, they said they were aware of the issue but did not have a fix.
The shower works well and can be adjusted in different ways. There is also a rain shower head and a handheld shower head. The jet and bubble features are nice to use occasionally, but you have to fill the tub above the jets before turning them on, or else the water will shoot out all over the place. And that takes an awful lot of water, which I don't normally use when I'm taking a bath. People should think carefully before buying and I would recommend going with a cheaper brand and avoiding getting talked into all the extra features. I would probably suggest looking into a less expensive option or even a walk-in shower with a seat instead. I’ve only used the tub with the jets a few times, mostly just to try it out, and overall, it’s something I regret spending that much money on. But this is what we got. That's life.
Thank you for your honest and thoughtful review, Susan. We’re glad to hear that the installation went smoothly and that our team treated your home with care. However, we’re truly sorry to learn that the tub's features and shower design haven’t aligned with your needs or expectations. Your feedback about the water leakage and practicality of the advanced features is incredibly valuable, and we understand how frustrating that can be.
We appreciate you sharing your experience, it helps us improve and better guide future customers toward the right fit for their lifestyle. If you have any additional recommendations or questions, please don't hesitate to contact our customer service team at service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed July 17, 2025
We just had a Safe Step tub installed. Communicating with the sales representative was okay, but there were things she did not explain properly. That became evident when the installation started. For instance, the boxing in all the way around, she didn't describe the type of product that it was. We would not have chosen that product. We would have chosen the stone product because we would have wanted it to match the shower thing versus a plastic or resin.
The installation guys were fantastic. They communicate well, they're efficient, and they cleaned. They might have took everything out. They kept everything at the timeline. I made one complaint on the wraparound type of enclosure. The gentleman said they prefer that but when I said it was not aesthetically acceptable to us, he simply made an adjustment.
I like the tub's ease of use. It's just it takes more water than I thought it was going to take. I spent $3,000 putting in a hot water system, a 50-gallon tub, plus a booster, and it really needs more toward the 70-gallon so it gets the water up around your shoulders. So, it takes more water than we anticipated. Also, we thought we'd get more microbubbles. We thought we were gonna get more therapeutics than that. While they may have oversold the microbubble thing a bit, it was a good experience as far as installation. I hope the tub continues to help us relax and take away some aches and pains.
Thank you for your honest and thoughtful feedback, James. We're glad to hear that the installation process went smoothly and that our team was responsive and professional throughout. While we regret the miscommunication about the enclosure materials and your expectations around the microbubbles, we’re happy the tub has brought comfort and ease of use.
We appreciate your investment and insight, and we’ll continue working to improve communication and clarity during the sales process. Thank you for choosing Safe Step.
Reviewed July 17, 2025
We're getting older and we're having difficulty getting in and out of the bathtub, and we wanted to have the house safe. So we looked into getting a Safe Step. I went to ConsumerAffairs and they had a little quiz where I answered questions about what my needs were and they gave me names of two different companies as a result of the quiz. And Safe Step called me instantaneously after I finished the quiz.
The sales guy who came out was very professional. He did a lot of measurements in our existing bathroom. There was some construction that had to happen because our tub was an unusual built-in thing. He gave us options and was very professional. We were pretty much convinced we needed it, so we didn't need a "sales call." We just needed to know if what they had could be done in our house.
We were told originally the installation would take two days. It took five. But then they did have to do some extra construction because our original tub was built in with the deck. They had to get the deck out and then put something else in to cover the space where the deck was gone. Everyone was very professional. They cleaned up after themselves each day. They even weren't annoyed by the dogs. They did a very nice job.
I love the tub. My husband and I do it differently. He wants to get in, get out, and get on with the rest of his day. I experience the tub. I use the jets and relax and find it a soothing part of my day.
I like that I had an option of getting a handheld shower nozzle so I could wash my hair. Because I am not able to duck down into the water because it wasn't that kind of a seat. Getting used to getting in and then adding the water because you can't fill it up and then get in because it'll get all over your house. And then, finding a way when we drain it. Because you have to stay in the tub when it's being drained. But it does it quite fast.
In our house it takes about eight seconds from it to go from the cold water to the hot water. And filling up, depends on if it's my husband or myself. I fill it as much as I can. He just gets water in, washes, and gets out and that goes fine. When it's time to drain, I've got a little routine that once the water is past the seat and it's just doing where my legs are, I'll just put a towel on and start drying my arms and my torso. By the time it finishes where my legs and feet are, I just step out and all I have to do is dry off the bottom half of me. So it's not excessive. It took a little getting used to because you're used to having to get to do things on your own time instead of the tub's time. But we’re very satisfied with it.
Thank you for sharing such a thoughtful and detailed review, Diana. We’re so glad Safe Step could offer a solution tailored to your unique space and needs. It’s wonderful to hear that the craftsmanship, safety, and comfort features are making a meaningful difference in both of your daily routines. Thank you for your recommendation!
Reviewed July 17, 2025
I saw Safe Step Walk-in Tubs on TV commercials and I looked into it further online. I was interested because I have MS, and my husband has had failing health and trouble walking. His self-care has declined, and sometimes sponge baths don’t do the trick. The sales process felt good. The salesman was very friendly. He first came out last fall and gave me a ballpark figure as to what the tub would cost. At the time, my husband had some doubts because it’s a significant financial investment, so we decided to wait. He had been in and out of the hospital several times, and a few months later, he said maybe we should consider the tub again. So I made another appointment, they did more measuring, and my husband decided we should go ahead with it.
The installation went efficiently. The installers were prompt and did good work. We had widened one of the doorways in our house while preparing for my husband to come home from rehab, and that made it easier for the installers to get the tub into the bathroom. Because of that, they didn’t have to widen the doorway themselves. The entire installation was completed in one day. But my husband has been in rehab for several months and hasn’t been able to use the tub yet. We have occupational and physical therapists coming to the house this week. We had preliminary visits and I showed the tub to the occupational therapist, and I tried it myself.
The tub has water jets, air jets, microbubbles, Bluetooth, color therapy, and aromatherapy. We chose the larger size because my husband has severe osteoarthritis in his back and we thought the jets would help him. I doubted their system of microbubbles at first. It makes the water a little cloudy with microscopic bubbles that are supposed to help slough off dead skin cells and remove dirt from the body. I wondered what evidence they had for that and looked online a little bit. But since my husband needed the safety of the tub, we decided to get it without a lot of verification. I figured anything that could help get him clean would be worth it.
I’m only 4'10" and about 120 pounds, so when I tried the jets, I actually had to hold onto the handrail because the bubbling would lift me slightly off the seat, which was funny. I had music playing through the Bluetooth and it made the experience entertaining. Even with that, the tub feels very safe. It has built-in seating and sturdy handles, and it feels safer than the shower chair I have in my bathroom. Right now, I mostly use it as a convenient and safe place to shower. It has two showerheads, including a rain-style head and a handheld one, which I like. The tub feels safe, secure, relaxing, and fun to use.
Thank you for sharing your experience, Debora! We’re truly honored to be part of your journey. It’s wonderful to hear the tub is not only helping you feel more secure but also bringing moments of joy with features like jets, music, and aromatherapy. We’re glad installation went smoothly and that you’re already enjoying the benefits. We hope your husband finds the same comfort and relief once he’s home. Thank you for your kind words and recommendation!
Reviewed July 16, 2025
I got a Safe Step walk-in tub. I felt safer with it. I don't have a tub in this condo, and this is a much easier one for me for my age. Installation was great. It's a one-day procedure which I was surprised at. It went very well. The installers certainly left the place in great shape. The instructions on how to use it could have been better, but these are guys and I'm a woman. We totally think different.
Thank you for your kind and thoughtful review, Janet! We’re so glad to hear the installation went smoothly and that you felt safe and supported throughout the process. While we appreciate your feedback on the instructions and will pass that along to our team, we're thrilled to know the overall experience met your expectations, from product quality to customer service. Thank you again for your recommendation, it means a lot to us!
Reviewed July 16, 2025
The guys who put in our Safe Step walk-in tub were good. They knew what they were doing, and everything went great. My wife hasn't had to use the tub because no sooner than we made up her mind about that, she had a knee replacement. She has to wait until it gets well before she can get in the tub. But she's looking forward to it. I don't have to worry as much. I've been in it a few times myself and trying to learn about the water and the settings. I love it. It's more expensive than I thought it was. Instead of 20,000, it might have been 15,000. But I can see everything went well. If I could get it for 12,000, I'd be happy.
Thank you for your thoughtful review, Mack. We're honored you chose Safe Step to support your wife’s comfort and safety, and we're glad to hear the installation team delivered excellent service. It’s great that you’re already enjoying the tub and exploring its features. We understand your concerns about pricing and truly appreciate your perspective. If you ever need support or have questions, we're here to help. Thank you again for choosing Safe Step!
Reviewed July 16, 2025
My wife wasn't able to lift her foot up over a regular tub, so we were going to need a walk-in tub of some type. Through our research, Safe Step seemed to be the one that we decided on and we're very happy with what we got from them. My wife and I both use it, and it's very comfortable. The quality is great and we have no problem at all. We like the overall design and performance of it which has been very good. If I were doing it again, I'd buy Safe Step again.
Thank you for sharing your experience, Lloyd! We’re so glad the Safe Step Walk-In Tub has brought added comfort and ease for both you and your wife. It’s great to hear the design and performance have met your expectations, and we truly appreciate your recommendation. We're honored to have earned your trust!
Reviewed July 16, 2025
We were struggling to get my husband in and out of the tub. We got a walk-in tub from Safe Step and we like the ease of access in getting in and getting out of it. We did end up having to buy another water heater. We connected it with our old one so we would have enough hot water to fill the tub up because it does take a lot of water. It's something that older people need to consider. It could be another purchase because of that. The cost was outrageous, but we opted to go ahead and go through it. The person who came during the sales visit did a good job. Installation was good as well. The installers were very professional and they cleaned up everything. We're an older couple. So, we had no way to get rid of the old tub. They took all their garbage. They did a very good job.
Thank you for your feedback, Lisa! We're glad to hear the sales visit and installation went smoothly, and that the ease of access has made a real difference for you. Depending on the home's plumbing and water heater size, some customers may need a larger tank to fully enjoy the tub at a comfortable soaking depth. We appreciate you highlighting this and will pass it along to help improve communication moving forward.
If you have any questions or concerns, feel free to reach out at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed July 16, 2025
Safe Step's tub is very expensive, but the rep I dealt with was very knowledgeable and nice. His presentation was very informative and helpful. He went over everything, explained everything in detail, so I appreciated that. On the other hand, the installers came out late and installation took a little over two days because they had a little difficulty getting started. They were not exceptionally neat, but they were okay. They also kept me informed, so I knew what was going on every day. Once the tub got installed, it was ready to go and they showed me how to operate it.
The shower combo is great because it's adjustable and I can move it up and down. I love that part of it. However, the tub needs some design changes. When I step in it, because of how the door is designed, I have to step back to get the door shut. I don't know why the tub is the length that it is, but if they would move the seat a little further back, it would be easier to get inside and shut the door. All in all, I would recommend Safe Step, but I would also tell people the issues that I have about it.
Thank you for your thoughtful feedback, Pamela! We’re glad our team kept you informed throughout the installation and that you’re enjoying features like the adjustable showerhead. We appreciate your insights on the door and seat design, your suggestions help us improve future models. Thank you for choosing Safe Step!
Reviewed July 16, 2025
We've been interested in getting a tub for quite some time. My mother is 97 and it was hard to shower her. So, we decided we had to go ahead and do it. I got something in the mail from Safe Step and I had saved it. Then I went back and called them. The installers were fantastic. They were here a little over half a day. They were very professional. They went over everything with us. They were really good and they did a good job. They cleaned up as well.
We only have one problem. The small panel, about three or four inches wide and long magnet, keeps falling off. When we close the door in the bathroom, the suction pulls that door off. I had thought about getting a stronger magnet and putting in there too. But he said he doesn't think we can. But we're very satisfied with the tub. It's beautiful and it works wonderfully. We like it.
Thank you for sharing your experience, Linda! We’re so glad to hear the installers impressed you with their professionalism and thoroughness, and that the tub is working beautifully for your family. If you ever need further assistance, please contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We're happy to help!
Reviewed July 16, 2025
I've wanted a walk-in tub for years. We went with Safe Step and the sales visit was good. The installation went well too. I like the tub. I use the shower a lot now. I know it's expensive, but I am very satisfied.
Thank you for sharing your experience, Carlotta! We’re glad the sales visit and installation went smoothly and that you’re enjoying your new tub so far. It’s great to hear your neighbor’s positive experience helped encourage you as well. We appreciate your thoughtful review and are happy you’re pleased with your decision to add a Safe Step Walk-In Tub to your home!
Safe Step Walk-In Tub Company Information
- Social media:
- Company Name:
- Safe Step Walk-In Tub
- Company Type:
- Private
- Address:
- 618 Grassmere Park, Ste.16
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37211
- Country:
- United States
- Website:
- www.safesteptub.com
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