Safe Step Walk-In Tub Reviews

I was looking online and what I liked about Safe Step was the fact that they had a hybrid tub that included a shower, which Jacuzzi doesn't do. That was an important factor in my decision and I went with them. They were on time and they did the job fast. The only thing was they had to do some electrical work and the people that did the electrical work left a little bit of a mess afterwards. They had to put a hole in my front room ceiling in order to feed the line from the box to the tub, which was okay. They put a plastic cover over it so it blends in fairly well with the rest of the ceiling but they had to go through the wall to get the circuit down into where it connects with the tub. They had to put a hole in the wall, run the line down that way. and in repairing the wall, they forgot to paint it and they left a bunch of dust and stuff on top of the area that they were working on.

The sales rep who came out was the nicest little lady you could ever meet. She didn't try to push us or shove us into anything. She just showed us and explained everything to us like it was. Then, the installers were friendly as they could be, but there were no playing around. There isn't a better bunch of boys and they did exceptional good work. All the people that's come in and saw the tub can't believe that Safe Step did that kind of work in that short period of time. Everybody who has seen it so far is highly impressed with it and Mommy loves it. There are still a few things that are gonna take a little time to get used to but we're trying.

The sales rep from Safe Step explained the installation process well and the installers were very nice. It took them about six hours. My uncle is the one who mostly use the walk-in tub upstairs. He's got a lot of health issues so we've been in and out of the hospital quite a bit and he hasn't used that a whole lot as of yet.

The people from Safe Step were very polite. They said the tub would be in one day and they would have to switch the plumbing. The installers were very knowledgeable. They got here around 10:00, and they were done before 6:00. As far as the product, I have no complaints on it. I like the privacy. All I had in my bathroom was a shower, and the tub was in the other bathroom. I have two baths, and every time I want to take a bath, I'd have to go down the hallway, take a bath, then I have to walk back to my bedroom. I wanted all of that in my bedroom. So now that I have the Safe Step, I don't have to go to the other bathroom. The features are great. I can take a shower without having to worry about the tub, and the jets work gorgeously. The water is instantly hot to my temperature. In fact, it's easy to get my little dog a bath. I put her on the seat and use the wand and give her a bath in there.

The sales rep was easy to deal with and made a great presentation. There was a lot to go over and it took 45 minutes. We had to look at the bathroom and he had to give us an idea of what was gonna happen in there so it took a little bit of time. But we weren't overly upset with the amount of time. The installation was seamless. The installers came in early in the morning and were very meticulous in their work. They cleaned up after themselves and put tarps down to protect our floors and our bathroom. They did a very thorough job of installation and explanation once it was installed, going over it with us. So, A+ for their installation service.

I did not like the Safe Step at all. I've had it for a month and I've been in the tub a total of four times. It does not have enough hot water. I've had trouble trying to reach somebody because of my hearing problems and they keep going in these loops about, "You have to talk to this person and then you talk to one other." I needed the repair person. I'm not happy with them at all. The electrician that wired it up did not realize how to hook it up properly. So, he has been back.

I spoke with a person from Safe Step and my experience was very pleasant. She was a nice lady. She knew what she was talking about. The installation was amazing. They showed up at 8:30, had the old one out and the new one in by 2 o'clock. I was impressed with how quick they did it. Although it didn't take long to get it installed, it cost us 18,000 bucks. They were awfully expensive, but I don't regret spending the money. Safe Step got a good product. We got the simplest tub, and it works out like it's advertised. My wife likes the water jets.

The Safe Step tub has been fine. The only thing that I did notice is it's a little tight squeeze if you're standing in the tub to open and close the door. You almost have to sit down to open and close the door. I had trouble with the shower curtain, and water was getting on the floor. I don't know if it runs off the back there. I put the shower curtain towards the head of the shower and it must have been running off there the one time. I've got it under control now. Other than that, the installation team who came to put it in was very good. They were very polite. Everything was cleaned up afterwards. You wouldn't even know they were there. Everything looks so nice and neat. It's really an improvement in the bathroom.

The experience with Ben, the rep with Safe Step, was outstanding. However, the communication between the person who wrote the contract with me and the installers fell through. The date for the installation was messed up. The day they were to come was to be between 8:00 and 10:00 and they were to stay all day. However, the day before, at quarter to 7:00, I started getting calls but I had my phone on silent. Finally, at quarter to 8:00, someone was banging on our door. It was the installer.

The sales rep was very thorough and went step by step about the features that Safe Step has to offer. When he got toward the end, I was jokingly saying to him, “You have thought of everything except music.” His face brightened up and told me about the bluetooth feature and how you could select your own music. That topped it off for me. The installation was very professionally done. It took six hours and I was pleased with the work that was done. The way they did it blended in with what they had to work with in the bathroom. The position that the old tub was in was up against the cabinets that were in place, and they blended that in. I'm pleased with the tub. I like the micro bubbles, the colored lights that come on, the music and the position that you can get in. The tub has increased the value of our house overall, especially when we get ready to sell it. It's like a spa at home.

I was disappointed in the crew Safe Step sent. They didn't clean up after themselves and put back the things they moved. I'm not very happy with the installation. But I'm enjoying the tub. It's easy to get in and out of. It's doing the right thing.

They did well on the installation of the tub but I don't think the jets are as powerful as I thought they would be.

Installers were here on time and very respectful of everything. We were impressed with their professionalism. The tub is gorgeous and we love it. My 107 year old Mother uses it. She finds it soothing and good for circulation in legs and feet. Highly recommend this fully loaded walk-in tub to anyone with chronic pain, fibromyalgia, arthritis and stress. Well worth the cost.

The install team consisted of 2 Install personnel Scotty and his son, an electrician and a plumber. After the team arrived, they checked out the areas that required attention to prepare for the install, then went to work immediately and seemed very professional and very respectful of the environment and completed the install in the same professional manner. Great team effort.

I purchased a tub in November of 2022, I am now having issues with the tub and have made several calls to the company to have it repaired with no results. It is great to sell the product but if it cannot be maintained it is worthless.

I had to cancel my installation & have been leaving voicemails every day for a week about getting my deposit back, and have not heard from anyone. I don't think anyone works there, as my calls are never answered and no one has called me back. I've tried three different numbers and it's the same thing each time. Reps are busy, pls leave msg.. It would be really nice to know when I could expect my deposit. I'll be looking into what my next step should be, I.E, Better Business Bureau, etc.

When the salesman talked to us, he stated the shower package was free at that time. When the tub was delivered and installed, it was not included. The installation people advised it WAS NOT listed on the bill. When we called the salesman's manager said he could not do anything about it. If we wanted it it would cost us $1,200.00. After financing $23,000.00 for it. No one has contacted us back after our original complaint. This tub is difficult for a large handicapped person to get in and out of. Do not buy from this company.

I am very pleased with my Safe step walk in tub, purchased a few years ago. I would highly recommend to anyone, young or older. Can not imagine how I managed without it. I very much enjoy the safety and comfort, thank you so much. Very easy to clean, looks very nice. Thanks again.

I got a Safe Step tub for my parents' safety. Safe Step was the most responsive in getting back to me. They weren’t the least expensive, but their salesman was good. I felt like he gave me all the information I needed to make a decision. The installation was a little rough. We got rescheduled multiple times. The guys that did the installation were pleasant to be around and efficient. They got the major part of the installation done in a day. I'm getting bids on fixing some of the damage that they did. They had to come back multiple times because they weren't prepared. They did a temporary install. After the fact, between Safe Step and the city getting the final inspection, we spent several days trying to coordinate that, and there were no shows. It was kind of a cluster.

The installation of our Safe Step was good. I'd rate them pretty highly. But I'd recommend that others make sure they go out and get quotes from all available step-in tubs. I didn't do that and maybe I should have. I saw some of these other guys, like American Standard has more jets than the one I bought. But I was so impressed with the presentation of Safe Step that I caved in and bought it and they were okay. But they were a little more pricey.

My experience with Safe Step has been okay. I like being able to sit and get to shower. I had a stroke a year ago and a regular tub would've been a problem. My old tub was a problem. I bought one of those slide-across-bench things and even sitting on it, I wasn't straight at the shower. I was off to the side a little. Just easier to upgrade to something that would work better. However, it's expensive.

They did a presentation for us. I got the wall with the two showers and everything in it. I like everything about it. The installation went well. They did a good job.

The sales rep was very informative and courteous, and knowledgeable. Anytime you have to disrupt and tear up stuff in the house, it takes a moment. But my husband watched as they did the installation and they did a professional job. There was only one incident with a scratch on the floor. Everything was really nice with the tub. The looks and look like the ability to withstand is okay. It looks like very quality material that they used. The jets are kind of special and the lights with the ambiance of the lights that you can turn on and have different colors changing in the tub. It really feels like you're at a spa. The only thing that kind of shocked us both was the price, but it's worth the safety.

This is a review of Safe Step sales tactics. In short, they are manipulative, disingenuous, aggravating, and infuriating. This company uses in-home consultations to coerce high dollar, same-day purchase or risk many thousands of dollars price increase for the unpardonable sin of thoughtful consideration. The sales woman, Terry **, used all the slimy used car sales tricks in the book. She offered a senior citizen discount, a marginally legitimate military discount ("has anyone in your family ever served?"), a same day consultation discount, etc. When there was still hesitation on our end about pricing, Terry pulled out the advertising incentives sheet. When mom told her she still wanted to think on it some more and consider Safe Step against another company, Terry pitched a little fit...she seemed to take it as a personal rejection. She packed up her sales materials in a snit, including the pricing sheet.

As soon as I pay this off, I will be removing it. Do not recommend. Very uncomfortable. Make you feel claustrophobic. I am so sorry, I purchased it. At the expense, I felt I should have had more comfort.

The sales rep made us very comfortable. We could ask him questions and he answered them. We had fun with the installers. We love our Safe Step tub. It was a big expense for us but it's worth it. It's very enjoyable. We love the bubbling. My husband enjoys the lights. However, we never have gotten the thing in the back to make it smell. We read the book and keep trying but we can't get it to work. Also, they could have fixed the wall where the corners meet. That's a sore spot every time you walk in there. The crack on the side of the wall is there, wide open. But they were upfront and said they don't do that kind of work in the beginning. They told us that's how they had to leave it.

Our interaction was really good with the sales rep. He told us exactly what was gonna happen, how the tub works and the ins and outs. He explained everything like he was supposed to, and then installation went good. The installers went downstairs, did what they did, explained everything to us, and I couldn't ask for a better job. The tub is for my wife and it's nice and works just fine. My favorite feature is the handles on the shower for her, in case she slips. Everything is beautiful.

I bought the Safe Step tub because I needed to take a bath and I hadn't taken a bath in years because my knees are bad. It's hard for me to step over and get in and out of tubs. I just took showers. So, the walk-in tub is really great that I can take the bath. I can play my music. It has the Bluetooth and the jets where you can have the water spiraling around. I feel my skin is soft. I can feel the difference in my skin. The first time I took it, I said, "Wow." It's good for helping my muscles. If I wanna take a quick shower, I can do that too because it’s got the two shower heads, the larger one and the smaller one I can hold.

The Safe Step sales representative was very good. He measured for the tub, told us what options we had and set up the whole deal. My wife couldn't get into a regular tub safely and the tub was everything she needed where she could bathe herself. She's able to take a bath without fear of falling down. And the jacuzzi jets would help.

I really like our Safe Step walk-in tub. I just had a man come out and replace the glass door because the top of the glass had been cracked. Nobody noticed it when they installed it. So, he fixed it and everything’s fine. I love the shower.

I got to looking at the Safe Step tubs and realized that once the patient is in that tub, they would not go anywhere. That's why I went with them, because if I get my husband in that tub and that door is shut, he would not go anywhere. If he started to faint, get sick, fall, there's only one place for him to go, and that's back on that seat and against one of those very high walls.

The installers did the job okay. They could have talked about it a bit more. And when they were filling up the tub, they didn't even let me know, but I heard the water run, and it seemed there was not enough conversation there. But I wouldn't recommend Safe Step Walk-in Tubs to anybody, because the guy was a good sales person but I felt talked into it because I told him I'm very tall, and he said that could be worked out. I figured the seat would be a bit higher, but it turned out it's just wider. I didn't need wider. I needed it higher. So, I haven't been using it.

I was very pleased with my Safe Step tub. It was well installed. It's very high quality. It's a little high priced, but it's well worth it. It was a wonderful experience. I had to have a tub in the home before I could move in. So, they worked very carefully with me between my closing and the move-in date to be sure that it was fully installed. I am disabled and I was not able to come into the home, but the sales representative did come in and did all the review. Then they came out and gave me the presentation in my car, so I didn't have to get out. They were very accommodating.

Everything went well with the sales rep and we were pleased with him when he was here. He sold us quickly on the tub. The installation team was good. We talked with them quite a bit and they were very cordial. My husband had to quit talking because he might have been holding them back a little bit. We were satisfied with the Safe Step walk-in tub but there were a couple of little things that we noticed with the caulking after the installers left and they came back and repaired that.

The installation of our Safe Step tub went well and smoothly. I was here when they came and when I woke up, they were gone and it was installed. The reps were very knowledgeable, too. My favorite feature is the ability to sit down or stand up. It's also easier for me to get in and out of the bathtub.

Safe Step's sales reps were very good and the installation team was extremely professional. There were a couple of questions we had and they did some follow-up. We couldn't really ask much more. We love our Safe Step walk-in tub. We like the various jets settings that are on there that have different purposes. We also like the micro bubble thing. You start with that then you go through the water jets. It’s really good.

I am glad that I got the tub but I would like to have a better understanding of how to make it more enjoyable for me. When I got the visit from the installers to measure, they said my water heater is new and big enough. But when I took a couple of baths, I found out that although I got the tub with the heated coil, the water coming from the water heater didn't fill the tub as full as I hoped it would and the water coming in was cooler. I had my water heater set to 110 degrees to keep my electricity bill down and I turned it up to 120, which I've heard is kind of typical, and that helps a little bit but it doesn't help that much.

Everything worked out fine in the installation of our Safe Step walk-in tub. The tub looked good when it was all done. The installers were professional, too. However, they should have a shower curtain all the way to the back and the front because when you're sitting in the tub and using the shower wand, the water goes all over the back and on the floor.

The people at Safe Step are disgusting. The plumbers were a mess. The people that came out and put the tub damaged our entire house. While they were there, I had them on video admitting it. Then we got a phone call from Safe Step saying that they were not gonna take care of it. So I don't recommend Safe Step to anybody. The original installer openly admitted that he screwed up so bad. He didn't even put support under this bathtub. So we could fall through the ceiling at any time.

The sales rep was like a good old boy. He made himself at home and told us what we needed to know and some things we didn't know about the product. Two people did the installation. They had to come back because the tub was the wrong size. So they did all the prep work the first day and when they came back the second day, they got it in. Everything was fine. We love our tub. I have a bad back, so I get in the tub, do the little Jacuzzi thing, and then put my little bath bomb in there. It relaxes me. I'm more mobile now. My back isn't as sore as it was.

Safe Step is made in the USA. The composition material that they used was high quality. The size was right and looked like it had the features that I was interested in. The fellow that came to talk to us about it must have spent a couple of hours with us. He was very knowledgeable. He started at A and went all the way through Z and answered questions along the way. The installers were in here and out in three-quarters of the day. They cleaned up their mess and everything was tidy and tight and done correctly. I like that there's an oxygenation aspect of the water, and the way the jets work, it's very comfortable to sit in the tub. I used to shower every day. I got problems with my legs and it has become difficult to stand. So, this tub made it very easy to get in, take a bath and get back out.

A salesman at Safe Step came to my house. I learned more about Safe Step than I thought I would know. He was not in a hurry. He had a notebook with pictures that he could use. I'm a specialist in special education and I know that good audio visual aids have to cement good learning. Safe Step has put together a good package. I needed a tub that's substantial and Safe Step met all the marks. It's a sturdy build out of sturdy materials. The products are made in the United States. It also has a lifetime warranty. The price would deter a lot of people from having it. Buy if you want a Cadillac, you got to pay the price.

The people that came and installed our Safe Step tub were somewhere 100 miles away. They were here by 9 o'clock in the morning. We had a big walk-in shower, so there wasn't a whole lot of redoing that they had to do but take the shower doors off, set the tub in there, plumb it in and wire it. It worked out well. They were very efficient. They didn't leave any messes. It was the same couple of guys that came out yesterday and rewired the box in. Lightning hit the house and the tub stopped working. The computer box took a surge and burned out. We had some problems getting a part. When my wife called customer service, the call went to Nashville, and it was right when there was bad weather. They shut the factory down for a week. The part that we needed never got shipped out for a week. But they came out and replaced it for no charge. We were pleased.

My son uses our Safe Step tub every day, but it doesn't fill up with the hot water all the way and I'm discouraged. I asked the guy when they originally talked to me if a 50-gallon water tank would be okay and he said yes. But that was just a selling point. He gave me this big spiel that it will take care of my neuropathy and it'll fill up right to where it's supposed to b. But $18,000 later, it doesn't fill up except to the first spout in the back. It doesn't come up to the second spout and it started to have cold water coming in. Plus the fact that they busted out my old bathtub, then left it here and I've still got it after how many months, I'm not a happy camper right now. I also had to have a guy come back and fix the door because it wouldn't seal good adequately. But he did okay on that one, so I appreciated that.

The installation guys that were here did a fantastic job. But the tub wasn't getting hot enough, and Safe Step responded right away and sent somebody over. They showed us what was going on, and my wife tried it, and it worked well.

The salesman from Safe Step kept saying he wasn't a salesman. I know he was lying through his teeth, but he was good. He got me to buy the product. The installers chipped the tub and filled it in with caulking and never said a word to me. Other than that, it doesn't look too bad. I like the function of the tub.

The sales rep was very informative and answered all my questions. Also, the installers were outstanding. They did a good job, cleaned up after themselves, and were even on-call for the next couple of days when I found problems. There was a connection that wasn't quite finished out on the electrical and it cut off electric to half of my bedroom. They came in on the next workday and five minutes after they were fiddling with it, they were done. It's all fine now.

The Safe Step walk-in tub is okay. We’re just disappointed with the trouble that we are having. The installer told us that was the easiest one they ever put in. The opening we had for it was exactly what they needed and they'd be here and out in no time. And they were. But if they had taken time to put the doors back right, they would have been here a little bit longer. We had them come back to fix the doors and the installer fixed the bottom half and not the top half. They didn’t touch the other one.

Safe Step's rep was very professional and polite. But we weren't on the same page about what tub we wanted. I told him that I wanted the one that I saw on the TV commercial but that's not the one we got. When the tub was installed, we didn't have a problem and one of the guys showed us how to use it. They were also professional and they did their job. It was amazing how they got it in within a few hours. I've used the tub once and I like the handheld shower. But as I got in it, when I was closing the door and locking the handle down, it cut my hand. I'm also not thrilled with the payment and I would tell my friends not to buy one.

I'm 81 years old and I got a little bit of a stomach. To walk into the Safe Step tub, the door is tight to get in. But I spent $18,000 on it so, we're going to have to live with it. Other than that, I had no problem with the sales rep then the installation was done without any difficulty and it only took one day. I like having those jets on my back and on my legs. They feel good for that 15 minutes that you're sitting. But it's not lasting. With my neuropathy and diabetes, I'm still weak and sore in the legs and feet.

The sales rep at Safe Step was great. He explained everything. The installers were good, too. They were very efficient and at the end, they told me everything we needed to know. I love the tub, but the only thing is the water gets cold before it fills it up. It runs out before it fills up with the bigger jets. So, by the time it gets past the small jets, the water starts to get cold. Everything else is good.

I like that Safe Step was American made, and that the manufacturing is in Tennessee. The sales rep was very polite and very knowledgeable about the product. The installation team was in and out before I even really knew what was going on. They were very quick and cleaned up their mess. I like the tub's ease of use. I feel better about being able to bathe myself without having to fall or worrying about falling.

The sales rep told me all the good parts and everything about the Safe Step walk-in tub. It seemed like a lot of money for me, being retired. But my wife needed one badly. The installers were professional and I didn't have any problem with them. My wife loves the walk-in tub. She’s got problems getting around and standing up and I just get her in this tub. She sits down and takes a bath. She enjoys it.

The reps let me know what benefits I might receive if I considered a Safe Step tub. The installation process went well. It was kind of touch-and-go for a while. We had some issues with the actual prices and that type of thing with regard to the actual tub and the installation, but we finally got those ironed out. The installers were very professional, told me how it was going to go, and it went pretty much like they said. As far as the walk-in tub, I can walk into it and sit down and let it fill up and enjoy my bath. It's made my lifestyle a little bit easier. It seems to have helped me with my walking and my mobility.

I like the way the Safe Step tub was made and it is good. My favorite feature is the jets. However, if the installers would have cleaned after installing, it would have been good. I'm handicapped, I couldn't clean up all that mess. I had to have people help me.

The sales rep of Safe Step is marvelous. He came to our home and sat down and explained things to us. He was a very nice gentleman. The installers were very nice and professional. After they put it in, we found out we had a little leak and called. They sent someone right out and it was repaired right away. I've been able to use the shower and it has been a godsend, having this fractured kneecap, to get in there. I had used the bath a time before I did this, and I liked it. I've enjoyed it. We wish our hot water heater was a little bigger ‘cause the hot water runs out before. But I'm very pleased with the tub.

The sales rep at Safe Step was nice and pleasant. My husband was very satisfied with his work. He talked to him in a language that he could understand. The installers were nice, too. I was shocked at how well they cleaned up after themselves. We had plaster downstairs and they cleaned up everything. You would never even know outside of having the hot tub in here that they were even here. They cleaned up so well. My favorite feature of the tub is the seat where I can get in and sit down. It's helpful for me because if it wasn't for that seat, I don't think my husband could get in there and stand either. It's a very good investment for us. We got a good deal.

I have one small bone to pick with Safe Step's reps about their presentation. On all their commercials, they show people laid back with their head on the little pillow, but when they brought the pillow out with them, if you're taller than 5.5 feet, you can't lay back on that pillow. They must use really short people in those promo pictures. So, we have this really nice little pillow, but my head hits the wall when I use it. Other than that, the man who came out was very knowledgeable and he did a good job. The installers were good, too. They stuck with the timeline they gave me and they finished the work in one day. They went in, tore out the old tub, and put in the new one. It was all finished by the time they left.

Safe Step showed me everything they would do and told me everything they would do. I got the walk-in tub combo. It uses a lot of hot water. It empties my water tank. I like that it takes away my aches and pains. Safe Step is awfully expensive but if you're afraid of falling getting in a bathtub, that's the way to go.

My wife's been in our Safe Step tub a few times already. She enjoys it a lot. One thing we found out is she cannot sit in it for extended periods of time. I had a hot tub years ago, and just getting too relaxed and sitting too long is not good. But other than that, we're happy with it.

The only thing that stops my restless leg syndrome is to get in the Safe Step walk-in tub. And when my legs start acting up every night, I jump in it. It has been wonderful. It has saved my life. I love it. It even came with exercises to do. I do all of them. I get in there. And while the tub is filling, I can do the exercises. I turn on the lights, the action, everything. It's therapy for me. It cleans itself, which is neat. I just take a sponge of vinegar and go over it like the installer told me to after I get out.

I like our Safe Step walk-in tub. This is our second one and this one's using Bluetooth. It takes some getting used to and it's expensive. But my favorite feature is the water flow. The installation went well too. The installers were here at 8:00 and got through about 3:00.

We had a sales visit from Safe Step and the lady who came was really good. She told me everything about what was going to happen, the type of people that were coming for the installation, and how many they would be. She said they would be doing it within a day and that was what they did. The installers were very nice guys and their work is excellent quality. The walk-in tub is exactly what we need and it fits perfectly in our bathroom. And we haven't had any issues with it. We like the air and the water jets, as well as the micro bubbles. I usually use the same soft blue light when I'm in the tub. But we switch around from all the different air, water, and bubble, from feet to back. I also feel good about the warranty and I like that if we move, it will move with us at least one time.

When the installers got here, they couldn't put the tub in because the tub needed to be in the opposite direction. The installer called the company, took the tub back, and it was installed at a slightly later date. We were misled a little bit on the size of the tub for showering. But the quality of the of the people who we dealt with was excellent, except for the salesperson. They fixed it and made it work for us so that we would be happy with it. I enjoy taking my bath, and after I get out of the bathtub, my back and shoulders are much looser than they were when I went in.

My experience with Safe Step has not been good. I haven't stepped foot in the tub. I've not used it. I've had surgery since then. I'm frustrated. I contacted Safe Step, and a guy came by here in Lubbock, Texas. He happened to live in Lubbock, and I thought that was a plus because I had already gotten burned on using a vendor outside of where I live. However, the wrong tub was ordered. It started in September. It was the wrong handle size. So, they had to reorder it. They got the tub in. The people that installed it live in Albuquerque, New Mexico. So, the scheduling has to be around other things happening in this area for it to be installed. It was not, "We got your tub in. We're coming over right now."

The Safe Step sales rep wrote down specific instructions for the tub and he drew a great picture. But the installers didn't cooperate. They had to remove a large corner tub in order to put this in. There was this huge hole in the ground and they were just gonna leave the hole even though my contract said that they would fill it. They put a board on top of it and I asked several times if they filled it with concrete and they sort of said, yes. I pulled off the board the next day and saw that they hadn't filled the hole. I stopped payment on the check because they had not done what they said in writing. Then, it took them a month to fill the hole. They didn't get paid until they came and filled it. And it's a lot of money. I wouldn't have done it if I had to do it over again. But my mom is is quite safe with the tub. She likes the idea that she can close it up and use the nice hot water for a shower. She takes a shower first, sit there, and then get out and it drains fast.

Safe Step had all the bells and whistles. The sales rep was excellent. Everything was done in one day. I like the walk-in tub except we have to get a bigger hot water heater.

Two people came to do the installation and they were good. But it took them two days to install it because one of them got sick. So, it was okay. The service is great. I had trouble with something on the back of the tub because it popped off and air came through, but they came right out and fixed it as soon as possible. The tub fill-up is good. But the drain time could be better. The tub does everything that's on TV. It's making me feel a lot better.

The Safe Step rep explained everything. We sat at the table for about an hour. I don't like how small the tub is where you can hardly move your arms around, but he did explain that it was the only one that would fit inside my doorway without tearing my doorway apart, which made sense so I'm compromising and getting used to it. The installation was great. They were right on time. The three installers worked together. They were very polite. They never took a break. One was doing the electrical and the other was doing the installing and cutting. They were here until three o'clock, and they worked straight through to get the job done. When I looked in there, I've got a nice tub. I got a nice payment, but it's gonna be worth it for me.

The installation was nice, except that the guy took a couple of things off of our walls to get the tub in and then didn't put them back. We had to do that. But overall, I'm happy with Safe Step so far. I like the jets. I like that the tub drains quickly. It seems to drain faster than it fills up. But the filling up time is not really that bad either.

The salesman had extreme knowledge of the product. He had answers for everything. He was a wonderful salesman. The installation went really well. The tub is wonderful. The Bluetooth is awesome. I've noticed a difference in my skin from the first time I used the micro soothe feature. It's one of the jets that creates the 10 micron diameter bubbles. When my husband had a cold and his ribs were hurting him, he got into the tub and it helped him immensely.

The sales rep was a very good sales person but what he said and what happened are two different things. He said that they will take our toilet out so they can get more access to room, which they did not do, and when they installed it, they broke the mounts to the toilet. I called them up and I told them and sent them the pictures I took. The person up there said that they would have to talk to somebody.

This last time that the Safe Step rep came out, he didn't have to do any presentation because I previously owned a tub. With the first one I owned, it was a lengthy presentation. It didn't need to be as long as it did. But this last one, as soon as he walked in the door, I told him we didn't need to go through the spiel. I already know their tub. So I told him to go in, look and tell me whether they could put this fit. He said, "Okay. Sounds good to me." I got the walk-in tub and their subcontractor was absolutely wonderful. He did an outstanding job. When I had a small problem with my previous tub, all I did was call them and then they sent somebody out. He fixed it and it was all taken care of. Their service was great.

My experience with Safe Step started out really good. We had Jason come to the house and he was wonderful. He sold us the tub. But we had said early on that we were concerned about the fact that our fixtures coming in from the wall were on the right side, but Safe Step's fixtures are on the left side. He said that it's normal for that type of set-up and not to worry about it so we didn't. We couldn't afford the extra 9,000 to have it installed, so we decided we would install it ourselves. He said that everything that we needed to install would come with the kit. Plus, we would have a step-by-step instruction booklet.

The installation was all done in one day. They were very efficient and very nice. My favorite feature of the tub is that I can sit there and wash my hair. Also, I love the back jets. It's helping my back and I like that.

The walk-in tub is very good. I like that I can get in and out of the tub once I drain the water out. It works better for me and my wife.

The presentation from Safe Step was kinda mind-boggling but we got going on it. Then, we were talking about the cost of what we were getting and it gave me a little bit of shake. But then I was thinking about my knee and we just kept on going. The main thing is my hot water heater is nothing but a 40-gallon, which isn't enough to fill the tub up where you can run your jets. You can take a shower all right in it by standing there but to fill that tub up, a 40-gallon sure isn’t gonna get it. So all I’ve taken so far are showers. I have to get another tank.

The rep did a good job explaining and within 45 minutes, I’ve put down the deposit and set up a date. The people who came and put the walk-in tub in were very professional, clean, and didn't make any mess. They did everything good. The walk-in tub works good for my wife. She loves it. She just gets in and take a warm shower, but she can sit down and relax and enjoy it. I'm enjoying the comfort of my wife being able to get in and sit down and take a good bath without trying to stand up in a stand-up shower. I took out a practically brand new shower to put this in for me. I would recommend Safe Step to any old person, whether they've had a stroke or were they’re just old and can't get in and out of a tub, and they're tired of trying to stand up to take a shower.

The presentation was really nice. The rep was real thorough and we enjoyed his visit. He was very considerate and was an all-around good guy. The installation took most of the day and then, they filled the tub and showed us how to use it and what to do. I like all the features of the tub and we loved it when we used it.

The installers did a super job of putting the tub in and it looks nice. The installation went well. It took several days to dry and it was probably about two or three days before I used it. The caulk is okay but after a year, I may have to recaulk. The features of the tub work well and the only problem I've had a couple of times is the circuit breakers popped and I've had to go out in the garage and reset it. It takes about 12 minutes to fill the tub and you gotta turn on the heated seating about 15 minutes before you sit down so it stays warm. I've got leg and back problems, and the tub helps a lot when I sit there. It's a lot of money but it's worth it.

I told the salesman the price was too high and he talked to his boss. They dropped the price since I was just getting the soaker tub. But when they got here, it had the jets. They said it was their mistake and I didn’t have to worry about it. If I wanted it, I could have it and if I didn’t, they would take it back. The tub was here about the same time they told me originally it'd be here. So, I took it.

Their rep made the sales visit enjoyable where I could understand anything that I needed to know about the tub. He measured, told me what they were gonna do, took pictures, and he was right on his stuff. Then, the installers came and explained to me what they were gonna do and how they were gonna do it before they did it. I have never seen anybody that could put a tub in that fast and the quality of work was excellent. The tub has everything that they make, like the micro bubbles, and once you get the seat heated up, it's the best thing. The only thing is my wife says it takes a lot of water. You can slide down in the hole.

They did the installation fast, but they didn't do it right. There's a sewer smell coming up to it and they're supposed to be coming back to check for plumbing problem. Other than that, I like the way the tub feels. It's a more sturdier tub and I like the fact that I can hook it up to my telephone and sit there and listen to music.

The representative for the sales visit was good. He came in and told us about all the benefits and features. We don't make decisions about those kinds of dollar values on the spot and if I had known that was the way the sale was set up, I would have waited before we had the representative come. He said the discounts are only available for now and all this other stuff. Also, we had done a little bit of research, but I hadn't done the kind of research that I would have immediately felt comfortable making that deal. But we talked through it and decided to go ahead and make the purchase that evening.

I enjoy my Safe Step tub. I also enjoy the Bluetooth with my music. The installation of our tub was fast. I had to wait 24 hours before I could use it, though. I also found out you can't use body soap if you wanna use your jets. You can only do the jet thing with the clear water.

I like the Safe Step tub. But I don't like their installation. They put in stuff that's crooked. This is the second one I've had and they've done a poor job on both of them on installing them. I also still don't know where they justify getting the price they do out of them. But the tub itself, we love it. I like that feature that they got the little bubble thing.

The Safe Step sales rep that I worked with was Matt. He was excellent, went over everything and explained all the details. Everything was what I expected to be. What impressed me most about the presentation was how detailed they were about the product and all the different parts of it. I did a lot of research. They were able to answer all my questions, which surprised me. The installers also came here on time. They were very orderly about their work. The two technicians were on the mark. They did everything and it was fantastic. I was surprised how quickly they did it. The only thing is the water heater that I have is a 40 or 50-gallon and I need to get a larger water heater because the capacity of the tub without displacement is 80 gallons.

The installers of our Safe Step tub knew exactly what they were doing. They got it put in. They cleaned up everything and showed us how it worked. Everything has been good ever since. We got the walk-in tub with the shower. My favorite features are the foot and back jets. Not to mention the lights. They are so soothing.

The reps were wonderful. They showed up when they said they would, and they got the walk-in tub installed. They took the old tub with them and they were able to take time to show us how to run our walk-in tub. Because we had to leave, they finished up afterwards, locked up, and left. They did an excellent job, and we love the tub. I would definitely recommend Safe Step to anyone that's looking. I like the idea that it's made in the USA and the door swings in. If it swings out and there's water pressure, years down the road, it could have very easily pushed the seal out and had a mess. I like that it's on the inside so that it won't have that issue.

Installation was quick. Safe Step did it in a day's time. The bathtub is really expensive, but it's high quality and nice. Everything's worked like they said it would and we haven't had any problems with it, so far.

The sales rep was very nice and thorough and he explained the whole process to us. A couple of guys then came to install our walk-in tub, and they were extremely nice and very efficient. The tub was installed very nicely, and they even put baseboard down in front of it. My favorite feature about the tub is it drains quite quickly, so I'm not sitting there getting cold while it's draining. I also like the micro bubbles. I can use either air or water. Overall, I've enjoyed the walk-tub a lot. I have psoriatic arthritis, and it's very helpful in relieving pain. When I'm having a lot of pain, I can get in it and sit for 20 minutes, and I feel much better.

The gentlemen that installed the tub were very professional. My dad had stairlift installed a few years back, so I thought I was gonna have to remove the chair, but the installers managed to carry the tub up the stairs. They did really well for considering having to carry that thing up. They didn't bang any walls, and they cleaned up their mess. One guy went over everything about the tub, and they put the door back in the bathroom. I was happy with it. Everything's been working fine so far. I have my dad on hospice now, but he enjoyed the tub very much. I enjoy it too. It helps me relieve some stress.

My experience with Safe Step was very good. The sales reps paid attention to me and gave me what I wanted. Installation took most of the day, and the tub looks good.

The salesperson explained everything, gave brochures, and showed me everything about the Safe Step walk-in tub, including what it did and how to do it. The installer did the same thing after it was installed. I love every part of my walk-in tub, and I like that it has the Bluetooth. The only thing is, I pair it with my phone for music, and if anybody calls while I'm in the tub, it cuts it off. Besides that, I've been very happy with the installer, the salesman, and the use of the tub.

My experience was smooth and easygoing, and the guy that came out explained everything really well. What was nice, though, was that my son was here with me. My son is in construction, and when the guy was explaining how things work, my son knew exactly what he was talking about since my son is in construction. I was very pleased with everything that the guy did.

The sales representative with Safe Step did a good job. I like him. They worked fast during the installation but they didn't finish the job. They put a thing in one whole corner of the tub where it goes against the wall. They had to wait for it to harden. They didn't do that on one of the corners. They didn't put molding up where the other tub comes out. They were in a hurry. But all in all, they did a good job. The tub is too expensive but it's a well made tub. The door opens the way I need it to. I can put music in there and sit back and relax. I have the different colored lights. It’s got the pulsating things there. They showed me how to work it. I like the tub because I could sit down and wash myself. But the fill-up time takes too long. Also, our hot water tank isn't big enough to do the job. We can't fill it high enough where the bubble things work.

The sales rep was really friendly, and he did really well. The installers did an excellent job too. It took them seven hours, and they didn't leave anything. It looked wonderful when they left. The walk-in tub is awfully expensive, but I like the micro air. It's a special kind of bubble that exfoliates my skin. It's different than the regular jet. It was an upgrade, and we really like that. I like the safety handles as well. There are plenty of grab bars. The only thing I would like better about the tub is that the Bluetooth needs to be louder. They're not quite loud enough. Other than that, I'm bathing more often because it's easier.

Everybody that I have dealt with has been outstanding and the tub itself is fabulous. The installers did an outstanding job. They were very respectful. I like the Jets. It helps my legs. It's easy to get in and out of the tub, and I like the showerheads. Everything about it is great.

The rep is paid by commission so he was making sure that the sale was padded. The product was a little more expensive than it should have been. Other than that, he gave a good presentation and he was knowledgeable. I set up a date and that was the day the techs installed the safe step. Watch the budgeting on your Safe Step. Also, I found out after the fact that the installers were just contractors. The installer that did the woodwork was excellent. But I was not pleased with the plumber. The guy who did the woodwork offset the other guy's attitude. He said, "It's all cleaned up and everything.” When I went underneath the house to look and stuff, he left my lights on and he left trash. All my plumbing work was highly insulated underneath the house ‘cause it's in West Virginia and he left it all exposed. I’m back in Nevada so when I fly out in 10 days, I'll be going underneath the house to insulate all that that he didn't do because I didn't have time to do it before I left town.

The sales rep was very polite and positive. The installation went fine although I was disappointed because I just had a brand-new doorway put in and they still took my doorway out. They put it back but it just seemed counterproductive. The Safe Step walk-in tub is fine for someone else but it didn't work out for me. It is a waste of money because it doesn't help my knees. It doesn't have jets at that level.

The sales rep was real professional. But he said that there was a heater in the tub that would keep the water warm for two hours and there's not. The crew went through the installation real fast. My dad said they were about to leave but he said, "No, no, you can't do that. There's still more caulking to do." So, they were going to leave it unfinished. The caulking job is so sloppy. It looks awful. Also, the shelf was put in too low, so all of the water pools there. We're not all that happy. It's very disappointing. But the tub works fine. I like it.

The rep was very informative about the Safe Step walk-in tub and he was very good. He answered everything and the customer service was very favorable. The installation took eight hours, then I had to wait overnight before using the tub. When I first used it, I liked the hot water. Our tub also has the jets. It was a little expensive but I've enjoyed it and it has been really good.

The rep was informative and explained Safe Step very well. I'm still trying to figure out how the installers got all that the trash out of the house. But it went very well. It was a very clean job. Every time I looked as they were proceeding, I still didn't see any trash. I love my new tub. I'm still getting used to it. So, I got to the point where I figured out how I could take a shower instead of sitting there waiting on the water to fill up. I thought that was a lot of water. It would make my water bill go up because they like to charge people on the water bill here. But it doesn't use more water than a regular bathtub or a shower. Also, I like it being heated. I haven't figured out how to let the top showerhead down, but I use the handheld thing. But it's better. I take 30 minutes in the shower.

Safe Step made it look so grand on TV. We wanted that because we had a spa. The husband had strokes, and he couldn't get in our hot tub. So, we decided that a walk-in tub would be the next best thing. Safe Step made it look so grand on TV. However, it's not for disabled people. It's very difficult to get into it. There's not enough room to close the door. We didn't have a chance to try it out before buying it. The husband is disabled. And it's difficult with his long legs to get in it and to close. And we didn't know that it was that small on the inside. So, we just take a shower in the other bathroom.

The Safe Step salesman who came over went through the whole process, explained everything, and showed everything about the walk-in tub. It was a little pricey, but we thought it was the thing that we should get. When the installers came in the house, they were very neat and professional. They removed the old stuff and upgraded our electrical. They installed the tub a lot quicker than I thought they would. They went through the whole thing and cleaned everything up. In fact, I called the company of the guy who did the electrical upgrade to tell them what a great guy he was. So far, the tub is great and different. When you're used to a full-size tub, when you get one of these walk-ins, it's a little small, but it's very easy to get used to it. Our walk-in has the wand which is where you don't have to stand under a shower head, you can just wand wherever you wanted the water to go, and that works out well.

The installation of our Safe Step walk-in tub was quick and easy. The walk-in tub is fine, except for the door. There's not a whole lot of space getting in the door. You have to get in and scoot around to close the door.

The sales visit of the rep of Safe Step was fine. She was nice. She quoted me the price and I agreed on the price. In a few days, they came out and put it in. The product is fine. I've had no problem with the product. It works well. The seat is nice and warm. It takes a few minutes to fill it up. But I enjoy it. Sometimes I get in it twice a day.

It was a good experience with Safe Step. The sales guy explained everything well. The installer also did a good job. He was good at what he did. He had some big trash bags, and they had to tear my old tub out, and he didn't make a mess. He cleaned up as he went, and he would take it out and put it in his truck. An electrician came out too and had to run a wire from where the tub was back to my panel box. We purchased the Deluxe tub. It's got grab bars in it. The tub's really good. It fills fast, drains fast, and it has air jets in it. It has lights in it and it plays music. The air jets work well on your back and your legs and the back of your legs. It was a little bit expensive, though.

The rep was supposed to have a helper but the helper didn't show up so he was here by himself. It took about eight hours to haul everything in and out by himself. The renovation took about eight hours. We already had a tub shaped like this in there, so all he had to do was take that one out, put this one in and hook up all the water and the drains. He did the caulking but we didn't like the way it was done. So Safe Step sent somebody else out to refinish it.

The sales representative presented the Safe Step walk-in tub well and the guys who did the installation were very attentive to our home and laying down cloth so that they did not damage any of our carpet. It took them all day to tear the Whirlpool out and put the new tub in. But overall, they did a good job. I like the walk-in tub in the time I have used it. We had a problem with it and a service tech came by today and did some work on the Microbubbles. It wasn’t working and he came back and put a new part on it. But that's the only problem that we've had with it since we've purchased it. We're enjoying it.

The sales rep went over everything very thoroughly and the installation went well. They worked efficiently and effectively. I like the walk-in tub. It has proven to be beneficial for what I need it for and it's a nice thing to have.

I love my Safe Step Walk-in Tub. I'm 74 years old. I got back problems and leg problems. I'm a diabetic, so that means I got foot problems. I figured I'd try this tub out. So far, so good. I like the pulsating water. My experience with the sales rep went great too. The installers were awesome, as well. They finished all in one day.

I really appreciate the amenities that I get with the Safe Step tub, things that I can do and how it works. I also like those jets because of the therapeutic benefits. They told me what time the installation would be, but it came sooner. However, it's very expensive. I really think that it could be less expensive, especially for us older citizens that need the availability to get in and out.

There were nicer styles with some of the other companies but Safe Step Walk-in Tubs install it. They give a lifetime warranty. They would move it to another place if you move. Anything goes wrong with it and they fix it. I couldn't complain with the type of warranty it had, the fact that they installed it. And if I had any problems, I just have to call them and they come out and fix it.

I had a very good experience with Safe Step Walk-in Tubs. The rep told me everything, and the installers did a wonderful job.

Safe Step Walk-in Tubs showed me a lot of pictures and told me about it. They went upstairs and saw my tub. They told me that because of my bay window, they would have to build the tub up on both ends and my space where I put stuff would be a little lower, but I'd be able to reach it on the tub and still have the whole view. That was important to me. The installation took all day long, which is what they said it would be. They said, “We'll be there at 8:00. And we'll probably be done sometime around 6:00 or 7:00.”

I had to wait a while because when the installers tested the first tub the night before, it had a leak and they couldn't stop it so they had to make a new one. But that’s the only bad point. Safe Step's rep was awesome. And the installer was a very nice young man, knew what he was doing, and he worked hard all day. The tub drains fast, but it takes forever for it to fill. Other than that, I love those micro bubbles. My skin is in much better shape than it has been in years. There were points where my legs were so dry and bumpy because I have hypothyroidism. And now they're as smooth as a baby’s butt. The tub helps with everything.

Safe Step Walk-in Tubs' rep was very informative and helpful. But if I had a problem with the tub, I would have to call a service number, and I don't know if it would be a local person that would come. Those were the things that concerned me after the installation. Other than that, I like the idea that I could get in and take a quick shower and I don't have to use everything that's in the tub if I don't want to.

My experience with Safe Step is complicated. When the installers put the tub in, they had to remove the commode next to it. But when they put that back in, they didn't do it correctly. They didn't put the seal that goes around the bottom of the commode so I had water in the basement and in the bathroom. We determined that water was not coming from the tub but we didn't know why it was coming from the commode until I had to get a plumber and he came and told us that it didn't have a seal around the bottom. When I initially called the lady at Safe Step and told her the problem, I said I could not prove why I got the problem since it was not the tub. When the plumber came and saw the bathtub, he said, “It looks like they would have had to take this commode out to get that in. That's when this happened.”

Safe Step had to work hard for us because we're very high up in the mountains and the getting lost factor is high here. But they found it, did a beautiful job and left the work site immaculate. They even put in some molding that I bought to finish off the room there and they did a beautiful job. They made the tub to fit our area instead of trying to make the area fit our tub.

Safe Step came when they said they would come. They did their job and cleaned up afterward. They were all very courteous. I love the quality of the tub. It's great.

The sales rep was very informative and helpful in explaining how the Safe Step tub works. Also, the installers let me know what they were doing and it didn't take them very long to install the tub. The tub was everything that was explained in an ad in the magazine. The jets are great and I really like the shower. It's a little bit expensive but I needed it and I needed some help with cleansing and it did the trick.

The Safe Step sales rep was very helpful and explained everything perfectly. The installation took less than a day. It was two brothers that did it, and they're very good and they knew everything to do perfectly. They didn't have to worry about reading directions. They worked really fast and it took a few hours and I was very happy. I love my Safe Step tub but it's not deep enough. It doesn't go up to my shoulders. To get my shoulders in, I have to scoot all the way down off the seat. It only gets up to my middle back and I would really like it to be deeper. Other than that, it's really nice. It was very expensive but it was very nice to have a tub I can get into without falling.

We got a shower-tub combo from Safe Step. My experience with them went very well. My favorite feature is the tub itself, being able to sit in there with the jets. The installers did a fantastic job too. I would highly recommend it.

Everything went well with my experience with Safe Step. They were here when they said that they were going to be. The installation was seamless. The installation took about half a day. They picked up after themselves. They took out my old tub. They put in the new one and did all the hookups. I really have no complaints. I was very satisfied. I like the jets, the fact that it's got so many and the micro jets also are good. I would highly recommend them.

The rep made the product sound really good. But it was a lifetime guarantee that my mother would be able to use the warranty if she moved. But that's not what is on the papers after we read them. He also charged me 10,000 more. There were also a couple of other things where we felt a little deceived. The installer was nice but he took a long time. He would also talk a lot and stand around a lot. It ended up taking three days to get the job done instead of the one they first said. My mother really got frustrated with him. Also, a towel bar was taken down and he didn't put that back. Also, he didn't show her how to use a lot of stuff. We noticed afterwards that there were a lot of little nails around the drive part of the yard.

My interaction with the sales reps was very informative on what they knew about the product, and Safe Step got the tub in quicker than the timeline they gave me. The installers worked from 8:30 to 3:30 in the afternoon.

We've had good and bad experiences with Safe Step, but we're on the road to good now. Their sales rep was fine but his presentation was rather long and we've not heard from him since he took the check and left. Then, they sent a crew here for the installation that came quite late. It was noon before they got here and they were supposed to be here by about 10:00. Also, the first crew did not do well at all and they didn't seem to get much done. What they did do was sloppy and not anything I wanted in my home. They were here two days and didn't even get close to finishing it. But we didn't want to finish that way anyway.

Safe Step's sales rep was very wonderful and professional. He knew everything and he gave me every answer I wanted. The two guys who installed our walk-in tub was very thoughtful of everything around. They had to lift the sucker up three different angles to get upstairs and it took them a while to get it up there because I have a stair that goes up, then it goes the other direction up. And I have a stairlift that goes around. So they had to work around all that and they were very good about taking care of things. Right now, we use the shower for my wife who has dementia. I got to try to get her into the tub later. We had to fix the door on it as it was leaking water all over the floor. But they fixed the problem as fast as possible. Safe Step's customer service was pretty good once I got them on the phone there, though I had to wait.

Installation seemed to go fine, but after we started using the walk-in tub, we found some issues. It's supposed to have a heated seat, but that did not work. Safe Step also told us our water heater was big enough, but I cannot fill the tub all the way without it running out of hot water. Plus, the ledges around the tub, they should drain back into the tub when water gets on them, but they don't. Water stands on them without draining away, and there is a pipe that runs up to the shower head that drips down at the bottom of the pipe.

I scheduled home visits with Safe Step and another company. They came the same day. One was a little early and one was a little late. Safe Step was here second. The salesman politely waited out in his car until the other one left. Safe Step in the long run would be a little less expensive. My husband's a veteran and they gave us a veteran's, discount which kicked the price of it down. Their warranty is a lot better. It's as long as we're alive with it. Another selling point for me was the salesman gave me more user-friendly information about the tub than what the other one did.

Everything looks good except I keep seeing the panels are loose. Also, I can hardly get the door to lock. Other than that, I've taken two baths in the Safe Step and I like the colored lights in it. I like to watch the bubbles too. I got a white tub and it looks good with my wall.

On September 26th, they came out to install the tub, which was about a month after I signed a contract to agree to pay for the tub once it was installed. They got in here about 8:00 in the morning, which is about the time they were supposed to arrive. I told them I had a doctor's appointment that I had to go to. I left and told them my sister would be there to sign off on anything they needed signed off on. They said they would go through the tub system and show her how it works and she could show me when I got back.

My experience with Safe Step has been terrible and I would not recommend them. They sent a contractor that I looked up on the State Contractors Board and they had 1s. It's Burrows Construction company in Henderson and I sent them a bad review. When the installer came here, he even told my husband, "Don't come in here. This is a construction site." I'm an OSHA supervisor. It was not a construction site. There are no hard hats. It's a bathtub. My husband needed to go through the bathroom to get to his meds and the installer had no business stating that to him.

The installation team cut the wall open and left a big scar there. They didn't clean it up. We have to hire somebody to patch it up. But we like everything about the tub. The only thing we can't figure out how to use is the aroma feature.

Everything was very good with the reps at Safe Step. They showed they had experience. One of them had the tub in their home. They showed us pictures and offered us different materials and surroundings on the walls. But there was one thing that my wife was disappointed with. The installation team didn't check everything thoroughly before they started installing. There were two issues. The electric drain didn't work so it was missing some parts there. There was also a broken spring part which they didn't have. They had to end up ordering a special part for it.

The Safe Step rep came out and showed us what the tub would look like and the benefits of it. It's not cheap, but we knew that when we were going into it. The installation team was good but they left a mess downstairs where they had to drill through the floor to a pipe. The tub is a little small for me because I'm a big fellow. Most of the time, I use the shower. But if it was a little bit bigger where you stand to take a shower, it would be a whole lot better. Other than that, it's a nice tub. When we had to call a repairman out for a leak, he came right out, was courteous and did his job well. I would recommend the Safe Step tub to anybody if they were interested.

I like that I can sit down if I need to. But the walk-in part is too narrow. It's hard to open and shut the door. I'm not that tall, but it bangs my knees. I wish that the tub section be larger.

The installation team didn't take the trash off, didn't put spreads on the floor to keep the floor clean, and didn't clean up behind themselves. Plus, the tub leaked when they got it in. But we got it fixed. I like the ease of getting in the SafeStep tub. I also like the water jets.

The installation team was very nice. However, I got a wood floor and they got three big scratches on my floor. I'm also having a little problem now. They said it cleans the jets out after you take a bath but I haven't been able to hear that. Other than those, it was a good experience.

The rep was a nice fellow and we like him. However, it's been a nightmare with Safe Step. I wouldn't recommend it to somebody else. At first, we liked it, but it leaked downstairs. It made a long line in the ceiling of where the water went. They came back and fixed the leak. But they didn't fix the ceiling downstairs. It's been three weeks now. I called back and they said, “Get your home insurance company to get it fixed and send us the bill.” My wife was so upset about it wishing we had never got the tub in the first place. I want something to be done soon or I'm gonna go to the legal side of this thing. There's a time limit that we're putting on to get somebody to come over here. We need somebody to come back, sand it down and put some new paint on it. I don't think that's asking too much.

We like Safe Step a lot. They were wanting to make sure that we knew everything about the tub. They got the installation done pretty fast and were very neat about it. The tub looks nice. It's smooth surface so it's easier to clean. We like the jets on the back and on the feet. I wish I had known about the tub earlier.

I like the presentation when Safe Step came out and what they had to offer. The rep was very informative and answered all my questions clearly and appropriately. The installation team stayed in touch all along the way, letting me know when they would come, and they sped up the installation.

The rep from Safe Step liked to talk but he was a nice guy. During the installation, the guys explained everything and they were very professional and clothed very nicely. I wish the walk-in tub was a little but bigger but other than that, it's fine.

The Safe Step sales rep told us a bunch of stuff that wasn't true about the tub. He made it sound like there wasn't any way that I could possibly be dissatisfied with it. He told us that the lights would be a strobe light and the music would be so great, that it would sync up with our phone and pulsate through our bodies while we were taking a bath. Neither one of those were true.

The salesperson from Safe Step was okay. It was a great experience. I bought the tub and I had somebody else put it in. I love it. It's perfect. The jets are my favorite feature.

Safe Step's representative was very helpful and informative. One person came for the installation and it was quiet. They cleaned up nicely. I like the tub. I'm showering more frequently now. It's easier. However, the tub won't fill below an inch at the bottom. The other thing is the handheld shower keeps dripping.

The installation went well, but the installers tried to finish in a day, so they were a little rushed. They had a bit of problem in some of the touch-up work that I had to do on my own. Besides that, I've had the walk-in tub about a month now, and I use the shower every night. I've used also the tub five times so far, and one of the things that I found that is a downside is the amount of water that it uses. In Vegas, water is a problem, and the walk-in tub uses a lot. In a normal tub, I don't think people use as much water. It takes a long time to fill the Safe Step walk-in tub because of that too. It's really deep where I sit and unlike a normal tub, I lean back.

Safe Step's installers were in and out in eight hours. It's now much easier for my wife to get in and out of the tub. That's the reason I got it. It's expensive but it would be worth it in the long run. We're happy with it.

I had a big walk-in shower installed a few years back, but I missed having a bathtub. So, I decided to go with Safe Step and have the best of both worlds. Their rep was very knowledgeable, good to work with, and it was a good experience. We had looked for them first thing in the morning and noon before they got here. So, that threw them into working also the next day. But that was the only drawback we had with them. They finished 5:00 that first day. They came back the next day 11:00 and finished 6:00. It looked great after they were all done.

Safe Step's customer service was very nice and kind. They explained everything to me. The installation was done in one day and the crew didn't leave any dirt. We didn't have to clean up anything. Everything is very good. I take a shower in the tub and I feel good taking showers now. Also, I have neuropathy in my toes and I have trouble with my legs. The tub has a jet section system in there to help the legs and feet. I have to get in there to fill the tub up so I can get the jet system working.

I set up an appointment with the salesperson and they measured things. They looked at my hot water heater and said everything looks good. They promised the Safe Step tub in six weeks and a one-day installation. But the installation took three days instead of one. The installer was a gentleman and his daughter. They caused a lot of damage to my home. When they were going in and out of my front door, the tech pulled my door handle off. He said he'd fix it but he didn't. It keeps coming off. I have ordered a new one which I have yet to try to install. Also, he put his foot through the attic into the ceiling of my front area when you come in through the door. He fixed that but it's totally unacceptable.

The sales representative that I talked to was so nice. I did not feel pressured at all. He was very, very nice. He explained everything. I was surprised that the people that came out for the installation came all the way from Kentucky. They were all very friendly and professional. They put their covers on their shoes. They put a mat down so they don't track anything on the carpet. They cleaned up after themselves. The only thing I found out I had to do was test everything. They did a wonderful job. They went over everything with me, and so did the sales representative. The bath fills up no more than 15 minutes and then the draining goes easy because I have good drainage and it goes pretty quick.

The rep was very comprehensive and professional. She answered all of our questions right off and working with her was a good experience. The people who came to install were also very professional. They said they'd do the job in a day but by 4 o'clock they were done. Everybody knew what they were doing. We got a SafeStep with all the bells and whistles. It also has a shower above and a small sit-down shower which is the best feature. My wife loves it. It's a good investment. They also had a final inspection. A rep checked it out to make sure everything was okay.

I got a discount of $1,200 but the installation cost too much. The rest of the tubs are a lot cheaper. They have seats and places where you put your soap. The one I got doesn't have any place to put your soap. Other than that, they did a good job and the finished product looked nice. I like getting in the Safe Step and soaking a bit. I like the jets. But I called one time about a teeny speck of white where I can almost see through it. It didn't get really covered. I haven't had anybody come look at it. Other than that, I don't see anything wrong with the tub.

Safe Step Walk-in Tubs' rep explained everything well and I was pleased with the things he said and the fact that the tub is guaranteed. He was great. The installers came 8:00 in the morning, and by 5:30, they were gone. It looked beautiful. We just were supposed to wait one day to use it. And the day after that, I used it. It did everything that Safe Step said it would do. It looks nice, it's comfortable, and there are a lot of bubbles, which is what I needed because I have a bad back.

The Safe Step walk-in tub is amazing. The more I use it, the more benefits I find that it has. My mother is enjoying it and she's 88 years old. The tub is easy to clean up and drains fast but the filling part is slow. I wish it would fill up faster.

They've got a long way to go with the installation. I'm waiting on walls for the tub and it's been a month and a half. They kinda ripped everything apart and that left me with a mess. So I'm not very pleased with it at all. We had a magnet problem and they sent me a magnet for one of the panels. But I had to put that on. Some of their caulking is not very good. I'm gonna have to recaulk it. There are a lot of issues that I would not recommend Safe Step to anyone. When I call them, I don't hear from them, and then I call back. I called this morning and one of the gals said, "Well, this other gal is gonna call you." I'd probably won't hear until tomorrow or the next day unless I call back.

I called Safe Step and I liked what the gentleman had to say. He sounded extremely nice and polite. I invited him to come to the house and have a talk with us. When he showed up, I liked everything he said, and so did my daughter-in-law. I am 84 years old, and I have twin handicapped daughters, and we're all three in danger of falling. My daughter-in-law works, and my son lives here with us, too. It'd be nice for all of us to have something that we'd be safer in. So I wrote the check, and I put it in Wayne and Patty's name because they're a lot younger and they’re planning on taking care of Wayne's sisters when I'm gone.

The installation guys did a great job. We had a tub and then a shower next to it and they took out everything. They put the tub in. They got it where we wanted it. They built a wall behind it because I wanted to build a closet for linens, sheets and towels where the shower was. The tub works great. The only problem I have is that we did not get the shower package. The pressure in the handheld shower wand is really weak. We have plenty of water pressure, but it's regulated by the valve that only allows it to come out so hard. Everything else works fine.

My husband and I had both been speaking about getting a walk-in tub but for several years, we just forgot the idea. Recently, I had knee surgery. I'm 77 and my husband will soon be 81. We didn't need to be climbing over the tub in our ages and both of us are beginning to have some medical problems. It would be to our advantage to try a walk-in tub at this time.