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About Safe Step Walk-in Tubs
Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a limited lifetime warranty on the tub frame, specific parts, and labor. The company doesn’t show pricing information online, but homeowners can receive a quote after an in-home consultation. The quote includes the product and installation costs. Safe Step also services Canada.
Pros & Cons
- Hybrid walk-in tub/shower option
- Financing available
- Limited lifetime warranty
- Discounts available
- Only 10 possible hydro-jets
- No pricing online
Safe Step offers walk-in tubs and tub/shower hybrids with a variety of safety and comfort features, including hydro-jets and anti-scald technology. Each tub comes with a limited lifetime warranty.
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Reviewed April 10, 2022
The sales rep was great, and installation was good. It took most of the day for them to put the tub in because they had a bit of trouble. They had to remove some stuff out of my bathroom and resituate things. I like the Safe Step tub. I love that I can sit up and use it, and I can do exercises in it. It's not a lot of room, but I can push myself up and down with my arm so I can get some arm exercises. I also like the showers in it as well as being able to sit in there, and it does whirlpool around. So it gives me some benefits. I like the jets on my back as well.
There's a couple of things that I wish were different though. Unfortunately, my right knee is affected, and that's the knee that hits the door. There's no jet that hits that leg, and I really need it to do that, but just being able to sit in hot water is a good thing. The other thing is, it’s much smaller than I thought it would be. If I weighed 110 pounds, that would be fantastic. I'd be really happy and I’d fit in it great, but I weigh 230 pounds. So walking in it, I open the door and I have to turn sideways, squeeze myself around the back of the door, then close it. It's same thing with getting out of it. I gotta get towards the front where the shower is, open the door, and squeeze my way around that door again to get out, which is a little inconvenient for me.
I wish the door was a little bigger. It also looks like there's a little splitting in the seam where they put it together and did the caulking, so I’ll have them come back out and fix that part. Other than that, it's a great tub. My grandkids, my family and I use it. Sometimes I have to wait till 2 o'clock in the morning to use it because everybody else has been in it.
Reviewed April 9, 2022
The sales rep explained the product and what it's all about, and it was a good deal. When the installation crew came in, they took the old tub out, put the new one in and were done quickly. No mess, no fuss. They did a good job. Also, the tub fit in perfectly, and I like the whirlpool in there. That's comforting. The shower is good with it too.
Reviewed April 8, 2022
The salesperson was very good and the installer as well. He could have done the install in one day, but at 2:00 in the afternoon, he said one of the sides he was to put up over the wall had a broken teeth in the corner. He said he couldn’t in good conscience put that on the wall. He needed to go back to the plant, go back where he works out of and get a new one, so he wouldn’t do that in the afternoon. It was too far to go and come back 'cause it's an hour away. He came the next day and finished in half a day.
The quality of the tub is fine, but it took getting used to trying to remember all the buttons. I sprayed the bathroom floor when I forgot to pull the curtain before we turned on some jets, but we got it down pat now. I enjoy the tub, and we like especially the shower overhead. Just turn it on, jump in and take a quick shower without getting into all the other stuff. When you want a nice tub bath, you get into all the buttons. We're very satisfied with our Safe Step tub.
Reviewed April 7, 2022
The rep was excellent and the installer was very good. They were very professional about the installation. I like the air bubbles feature of the tub. The only problem I can find is that there's a lip as you step into the tub. It’s a bit too high for me.
Reviewed April 6, 2022
There are some problems. The caulking wasn't done really well. It's sloppy and it wasn't caulked at all at the bottom around the outside. Also, the tub is leaking at the door. Some of the workmanship they did when they were installing wasn't really superior. But other than that, we're pretty happy with the tub and the Safe Step brand.
The operator of the tub was stretching and she slipped off the edge of the seat down into the little hole. She just had shoulder surgery and that made things rougher because I couldn't pull her out with one arm. The handles of the tub were placed properly but she didn't have the strength to pull herself out. So, she got a visit from the local fire department and they were able to step over on the seat and two of them were able to lift her up and out. If there was a hole in the middle of the seat and you could stick a pole in there so she wouldn't slide down, that would be advantageous for her trying to stretch out. Like they do on a saddle, they have a saddle horn.
Reviewed March 31, 2022
The sales rep lied. I asked him are the Safe Step tubs made in China and he said they’re made in Tennessee. When the boxes come in, stamped all over the boxes is, “Made in China.” The only thing Tennessee does is put things together then ship them out. I also found out the first time I go to use it that we had to get a bigger water heater. We couldn't use it for about four weeks while we were waiting for a bigger water heater to be shipped in. They finally got it in last Friday and this past Saturday was the first time I went to use it for a second time after I found out a month earlier that there was not enough hot water
The whole thing had shut down too. I got in it, pushed the start button, then it shut itself off. I got out and checked the breaker. The breaker was fine. I checked the reset switch on the tub and that was tripped. I pushed it and it started again. I was back in the tub then it conked out four times. I called Safe Step on a Saturday and they said somebody would get ahold of me Monday. Nobody got ahold of me Monday so I called again Monday. A woman said they'd get it over to somebody and they should be out the next few days. They were there the next day which was good. A friend of mine was thinking about getting a Safe Step tub for himself. When this was happening, he just looked at me and shook his head. But when they came over the next day and changed out the GFI on it there, he said, “Well, at least they’re quick enough.” Those two saved the reputation of Safe Step Tubs as far as he's concerned.
Reviewed March 24, 2022
The sales rep who came out was open and he showed me the videos. I didn't realize that there were so many features in this tub, especially the Bluetooth with the music and the lights. Then, I was surprised that the installation was just one day. The installers were so kind, courteous, and informative. It ran very smoothly and they instructed us on how to deal with the tub. We're enjoying it.
Reviewed March 18, 2022
Safe Step finished the tub. We were told everything would be perfect and they would put everything back. But they didn't do it right. The first two baths I took were fine. The tub was a little slow filling but that's probably our water. We had to put $1,500 things to the water tank too. The guy said there's a thing you can add for $150. When we called the plumber, there was nothing he could add for $150. But that's okay. I like the tub but it it didn't drain fast and you got to hold the handle up to make it drain. The rep was nasty when I was talking to her. She said I should pick it out and when I did, it went back and cut my finger. So it was not a good experience.
Safe Step sent a guy and he fixed all the holes that were in the wall because I complained about that. He went down and picked it out and said how many screws were showing. And he fixed the drain. But it was the same thing. The water drained so slow and you have to hold the thing up. It didn't work the way it did the first two baths I took. The first time I ever used the tub, I thought it would be easy. I pulled the latch to hold the door and the next thing I know, the water is all over the bathroom floor out into the hall. I know that I have to really pull on that thing to make it tight before I can start filling it. But it shouldn't be like that, the kid said, too. I told the kid when he was here and he said he was gonna send somebody out about it. I'm very unhappy with Safe Step because when I reached out, I didn't have a good experience. And we paid $16,000 for that tub. That's a lot of money.
Reviewed March 17, 2022
We had a very enthusiastic salesman from Safe Step and he could sell an elephant to an ant. He was good and honest. He went over everything plenty of times, asked us this and that and the other, and he went down to the basement. We had two water tanks but the problem was only one would feed to the tub. We joined both of the tanks in series and that took care of the problem. We were gonna get an $8,000 tankless thing and my son came down in with about $50 of material. The people who installed the tub were absolutely amazing. They came on time and went right to work. They did such a good job. They had to run a line outdoors but everything worked once we got the cold water taken care of. It was perfect.
We finally got everything working right. We had a problem because half that tank would fill up with hot water and half with cold. That wasn't much fun. So now, we've corrected that and we've got plenty of hot water and my wife is in skunk heaven. She's trying to figure out all those buttons. Yesterday was the first day that my wife had been able to use it because putting the hot water to get to. There was a big smile on her face.
Reviewed March 16, 2022
It was explained to me that the installers could do the installation in one day. However, since I was redoing that bathroom, I needed that team to work with the other contractor, which was still in the rest of the bathroom. The prep work was done and then they came in and set the tub but upon my request, it had the flexible pipes and whatever on it that could be moved. The tub was manipulated a little bit away from the wall for the new tile work to be put in and then it was put back against the wall. Then they came back in and they finished their work, which made a perfect, beautiful installation.
Reviewed March 15, 2022
They installed the tub and they explained everything to us when it was finished. They filled it up, showed us how the jets worked -- all the buttons, what they did, and how to adjust the temperature. They were very meticulous and they made sure we understood everything about it. The jets for the back and the feet really feel good and the microbubbles are fantastic. It gets a lot of the dead skin off. Then when we let all the water out and clean around, we make sure everything's done and out with the little handheld shower thing. We really feel good when we get out.
Reviewed March 14, 2022
The installers were very professional and nice people. They did a great job and everything is working well but I’d like for someone to come and inspect the tub to make sure it has been put up there properly. The reps were saying something at one point about somebody coming and inspecting it and they haven’t done that so far. But everything else is okay. I like the jets in the tub and that you can take a shower. I love my tub. I took a bath very seldom. I couldn’t take a bath in my other tub because I had to get on my knees and pray to God I could stand up. In this one, I’m sitting on a seat and when I finish, I just stand up. I'm pleased with my experience with Safe Step. I can’t even wait to get home and get in the tub and relieve the stress and the pain.
Reviewed March 13, 2022
The sales reps and installers were very good, quick and clean. All the features of the Safe Step walk-in tub are good and the one that has very little mini bubbles are supposed to clean your skin. The finished product seemed like it's a good unit. It's not something I use every day but it's interesting and it's what I thought it was.
Reviewed March 12, 2022
The reps from Safe Step came and put in the walk-in tub. They did good but when they picked my commode up, they dropped it and busted it. It took probably two hours along through the job. I checked it out and everything when they left. Then, I waited till all the RTV and everything that they used to seal, which was two and a half days, before I used it and it leaked. I cleaned everything and tried it again, and it leaked again. It took about a week to get somebody to come in and check the leak and fix it. The guy who came in did the right thing. He adjusted the door and I hadn't had a leak since. But this is right off when I spent $20,000, which is not the service I thought I was gonna get. I would not recommend Safe Step to anybody. It was probably two weeks before I got to enjoy the tub.
Hi David. We're sorry to hear about the trouble here. We always strive to get any issues taken care of in an efficient, timely manner. We never want our customers to be stuck with an unusable product. If there is anything else we can help with or if any other problems arise, please don't hesitate to give our service team a call at 1-800-989-5101.
Reviewed March 11, 2022
The sales manager was not pushy and was extremely helpful into helping us make a decision. The installation was flawless. The two gentlemen that did all the work were very professional and clean. In a little more than a half a day, they had everything completely done. You would never have known that they even did a demolition in order to put everything back in. They seemed very knowledgeable of what they were doing. We love the new tub. It takes a bit of water so we don't use it every day but we try to use it as often as possible. I would highly recommend Safe Step to anybody who's looking for a walk-in tub, whether it's for themselves or for a senior member of the family. It turns out that my wife and I and her mom, who we originally were thinking to buy it for are getting good use out of it.
Reviewed March 10, 2022
My husband loves the Safe Step walk-in tub. It has the six jets, the sprayer, the shower and the sense thing that you can hook up the music from my phone into. It's a very nice unit. The reps who did the installation were very nice and friendly. They came in here and did their job.
Reviewed March 9, 2022
Everything was positive with what Safe Step did. The team did a terrific job. The guys came in, got to work and showed us how to use things and do stuff. They were polite and knew exactly what they were doing. I'm very satisfied with my new walk-in tub. It helps relieve pain in my back and my legs and all around helps and feels better.
Reviewed March 8, 2022
The installers were professional and pleasant. They left the bathroom pristine. We’re very pleased. As for the bathtub itself, I did not think that I was going to care about the extra features but it turns out that they're my favorite part. The aromatherapy and the micro bubbles were optional. But the price differential wasn't that much and I figured I don't want to have to want to bump it up someday. I went ahead and got them, thinking I wasn't going to care that much about them. But they make it a whole experience. I also really like that they had enclosed the workout video. If I was going to add a feature of some kind, the temp could be improved next year when they sell it. It's so loud and the bubbles are going, it would be nice if music was piped in through the pillow head wrap so that you could attach the Bluetooth and the music would come in close to your ears instead of having to have it on the other side of the bathroom.
Reviewed March 7, 2022
We called Safe Step to see what it would cost to get a walk-in, so they made the appointment to come and talk. The guy came and he was here for hours. He gave a spiel and we had purchased the product before he left. All we wanted was an estimate and we were going to check different places, but nobody would give you an estimate without coming and talking to you. So, we didn't even get a second estimate. Plus, he guy wouldn't leave till we said yes. Then, it was about a week or so before they came back. But that was no problem because they had to almost take my bathroom apart to get it in. We knew it was going to happen and we have two bathrooms, so that was not a problem. The guys that came for the installation were marvelous and it took them all day. They were like part of the family.
I love the tub and I spent about an hour in it yesterday. But it doesn't take all that much water. I would use that much water in the shower, and I have used it as a shower also. But I love the fact that you can just sit and enjoy and, at the same time, get a body massage. I needed to spend more time getting to know the controls though. I was standing there and watching the installer. He already had the tub filled up before I went, then he would show me the different things to use. But he was just the installer and he didn't know everything about the tub.
On the first time I got in it, I flooded the bathroom. I didn't close the door all the way and I thought I had the lever down, which I pushed as far as it would go, but I needed to put a little weight behind it before and push it all the way. So, I thought that I closed it and started the water running. It started filling up and when I looked out, there was water all over my floor. But that was okay as I cleaned the floor same time I cleaned myself. Other than that, the walk-in is gorgeous. It's so pleasing and with the water massage, I don't think I wasted my money. It will also increase the value of the house if we ever sell it.
Reviewed March 6, 2022
The installers got the wrong tub and had to wait. They got it in one day, and they stopped and came back a couple of days later, finished putting it in and threw stuff out, all my personal belongings all over the floor and never picked them up or kept them. And they busted my electric razor but wouldn't reimburse me for it. I tried to talk to them and all they said was, "That's not in our contract. We have to go by our contract." I said, "Come on now. You can spend $50 or something buying me a razor." They said they would have somebody come out and see the razor and talk with me about it, but nobody showed up. Nobody called back from them. So I just said, "The heck with it." If somebody wanted a recommendation, they won't get it from me.
Hi Dan. This is upsetting to hear and definitely does not represent the level of service or respect we like to provide to our customers and their homes. We want to hear more about this situation and how we can make things right here. Please send a message to email@example.com so a member of our dedicated team can help get this straightened out.
Reviewed March 4, 2022
The guys were personable and knowledgeable. They were phenomenal. One guy sat there and told me all about it. Just perfect. I had an issue after and he was there the next morning working on it. Every one of the staff they had was top-notch. We're younger, so we fill the tub up first. But it fills up quite fast.
Reviewed March 2, 2022
The rep was very good. Also, the installation was very smooth. The crew was here for two days and were very friendly. We like the look of the shower. And the tub is better than what we had. We like it very much. We are very satisfied. I would suggest Safe Step to our friends and everybody.
Reviewed March 1, 2022
The rep was fine, and the installers were good, too. However, using the tub seems very costly. My plumber said he could have put it in for half the price.
Reviewed Feb. 28, 2022
The rep should do more sales and less personal talking. I ordered the tub on September 30th. Safe Step gave me an October date for installation. They postponed that until November, then in December, again in December, in January. I finally got the tub on February the 8th and it was scheduled for February 7th. The installation took three days. The work was really lousy. They damaged stuff in my home. It was a nightmare. I would never ever deal with them again. Go with another company. Maybe the other branches are better. But I would think twice before going with them.
Hi, Nancy. Let us first apologize for the trouble. This does not at all align with the way we like to care for our customers and their homes. We want to hear more about this experience and get any remaining issues resolved. Please give our service hotline a call at 1-800-989-5101 or send a message to firstname.lastname@example.org. Our dedicated team will help get everything ironed out and hopefully make things right here.
Reviewed Feb. 27, 2022
The installers were nice people. It took them only eight hours to install. They explained how to use the tub. I like to have it when I want to relax and use it.
Reviewed Feb. 26, 2022
The team was good. I liked the rep. He was a good guy. I have to get a water booster, so I haven’t used much of the tub. I couldn’t fill the tub with hot water. I can’t turn the jets on until the tub is full, and the water turns cold before it gets full. But once I get the water booster, I will like it.
Reviewed Feb. 25, 2022
Safe Step was a better tub. The installation went well. Everyone was professional, and that's what I wanted. Thus far, we're pleased with the tub. We like the ability for my wife to get in and take a shower without having to step over a big tub to try to get in.
Reviewed Feb. 25, 2022
The sales rep, Jim, was excellent, or we probably wouldn't have done it. He was extremely nice, very informative and persuasive. We contracted right then and there to have the tub installed. He had told us that the installation may take in excess of a day. The lead guy of the crew that did it, Sam, was extremely professional. They were almost complete with the job in half a day the first day and we were amazed at the quality of the work that they did. The tub meets our expectations but we're having trouble with the water temperature. We can't get the water hot enough. We have a 75-gallon water heater, which we were told would be more than enough. We have it cranked up for a very hot temperature water. It's the mixing valve. It's either not warm enough for our personal preference or it is defective and Jim has offered a technician to see which of those issues is the case.
Reviewed Feb. 24, 2022
We were impressed with the sales guy's presentation. But it could have been stressed a lot more that the hot water tank that we have is not large enough. We only have a 30 gallon, and according to the paperwork after we get done reading it, it should be at least 40 and possibly 50 if you can get it. But the installers were very good. They did an excellent job. But my wife said that it would be more relaxing if you didn't have to wait 45 minutes to get a tub of water. Also, she said the tub is still leaking on the bottom after she closes the handle inside of it. This happens every time that she took the bath.
Reviewed Feb. 24, 2022
They were done in a day. People should be aware that the heated seat and back are not like this heated seat and back in my car which really warms me up. I thought they weren't working, but they were. It just never seems particularly warm. And it leaked. It dumped the water very quickly when it was leaking. But they came back. The tech was very knowledgeable. And he tightened the door handle, which is what fixed it. It hasn't leaked since then. Don't trust the fact that you have to sit there for 15 minutes while it fills inside the tub, which was depressing. But they're all that way. I bought some stairs, and I climb in now. The microbubbles were fascinating to my husband. Also, my skin is very soft. I felt good.
Reviewed Feb. 23, 2022
The pricing is okay. Safe Step did a nice job. I have some problems but I'm working on those. On the one wall, there are two tiny holes. And it looks like they tried to fill them in with some kind of rubber caulk. And I never noticed them until I decided to clean the tub. They said to let it sit for 48 hours, then I could use it. When they finished up, the tech thought he left me the black thing that opens up where the motor is for that you hit if you have a problem. It wasn't in any of those papers he gave me. And they didn't leave it in the bathroom. They've been very nice, but I haven't gotten any answers back. One of them wants me to send a picture. I did that. I called him the next day. He said, “Yes, I got it.” It has only been a week. They did it on Thursday. I didn't clean the tub until Sunday because that was my 48 hours, Friday and Saturday. So, I called them either the Monday or Tuesday. I hope they will get it straightened out.
Reviewed Feb. 23, 2022
The installers were very, very good. They got here at 8:00 and they were gone by 5:00. I like the heated seat of the tub. The shower should be pointed at the seat but it's not. Also, the door when it's open, it doesn't stay open. It keeps shutting when you're coming out of the tub.
Reviewed Feb. 22, 2022
Safe Step's rep was very knowledgeable. The installers were very diligent and really went at it hard. They did an excellent job cleaning up when they were through. The guy that put it in did an excellent job. And he demonstrated it. It did not leak when he filled it up. And I waited for two days. I got in it, and it leaked. So we called. Three weeks after we called, they sent someone out. And he came in and filled it up. It didn't leak so he left. 30 minutes later, I got in, and it leaked. He said he could see places in the door that could cause the leak. And he has gone ahead and order a door. We waited eight days, and the door came. I called him and told him the door was here. And we've waited eight days for them to come and put it in. They've been putting off getting it fixed. And they're supposed to come today. They have to get that fixed. They are supposed to be here between 12:00 and 2:00 today.
We love the way the tub operates, looks and the shower and Jacuzzi features. It was a good investment for us. Just being able to get in, he said I could go ahead and get in, and take a shower and run it up to a certain point before it leaked. So, I've been doing that. I've enjoyed those features tremendously. But we can't use the jacuzzi features because it makes the tub leak. It doesn’t look like it would be a hard thing to fix. We just need to get somebody on it. It is a big investment and we want it fixed because we need it. I hope they come. We were told that we had a money back guarantee, and that we had a lifetime guarantee. We want it fixed.
When you spend that much money, you don't want to have to wait for somebody to come and fix it. I have several friends that want to come and look at it because they're around our age and need one. And I'm not going to recommend this tub to anybody until it's working. I love the looks of it in my bathroom. I love the features, what all it would do. If I could use them all, I would recommend it in a second.
Hi George & Mrs. We're sorry to hear about this experience. It is always our goal to get the job done right the first time, and in the cases where that does not happen, to get things fixed as soon as possible. Please take some time to send us a message at email@example.com so we can learn more about what went wrong here and prevent it from happening in the future. We strive to give all customers top-tier service, and we want to grow from any bumps in the road along the way.
Reviewed Feb. 22, 2022
Safe Step's rep was knowledgeable about everything and she didn't have to go looking through a catalogue to figure out what her answers would be. Their installation team was great, too. They said they would follow the tub’s outline and that went well. But there's a side of the cabinet facing it and when they put up the splash guard, it only curled over half of that cabinet, so it looks very funny. They really need to spend more time in going over how to work the tub before they run out. It was too quick and I needed to do it all over again. Also, the tub they pulled out had a bench seat next to it, so they had to leave that blank. And I haven't been able to get anyone in to do that. It’s a 2-foot-square of tiling and the installers don't do retiling if needed.
Aside from that, by mistake, they caulked one of the drawers shut and I had to chop it open. But they came back and recaulked it. Then one time, when I shut off the hand wand, it didn't shut all the way off, so I thought it was leaking. But it really wasn't leaking because it just wasn't pushed in all the way. But they were very polite about it and they did an excellent job. They also got someone here very quickly and they corrected the problems. Safe Step's customer service has been great as well and so far, I like the water jets of the tub. But they should somehow label the controls better and if they could, they should do it in large type because they're dealing with all these senior citizens and we are a little forgetful.
Reviewed Feb. 21, 2022
Everything went well as far as the installation. The tech that installed it was good and funny. He knows his stuff. We did have a lot of hiccups but he resolved everything. Then, there was the training and after my training and I learned how to use it, it’s been really good. They have a lot of videos there - how to exercise and how to do things. But I would like videos on how to use it if you only want to do the feet - if you have epsom salt, is it safe? Also, I would have liked if it had more settings, more pressure.
I love my little tub. I like the handle for washing and I like the features. I like the part where I could just do my legs if I wanted to, which is what my concern was. Also, it has the ozone and I was really impressed when I saw that feature. Because I’m a little bit on the plumpier side, it’s a little difficult to come in. But I already figured out how to do it. There's a certain way to get in there. Once I'm in, and I have everything, it's fine. To me, it is pricey and I had to think if I could afford this. But when I looked at my health benefits, it's priceless.
Reviewed Feb. 21, 2022
When Safe Step's reps came out and did a sales presentation, it was good and not too long. Then for the installation, it took them five hours all together from start to finish. But we've had the walk-in for a month now and we haven't used it yet because our hot water heater is not big enough.
Reviewed Dec. 29, 2021
Safe Step is a quality product. The one that we decided on was well made. It was made in the United States. It also has a lifetime guarantee. The sales rep was wonderful. She was well informed about it. She's done an awesome job. The installers told us that they'd be here between 8:00 and 8:30. They were here at about 10 minutes after 8:00. At about 12:30, they were through with the job. It was installed to my satisfaction, which I'm a very picky person. They did quite well.
The electrician and I had a little bit of a problem. But that was the only thing. They got a hole in the drywall. He patched it with a piece of plastic, which is not too noticeable, but it wasn't done the way I would like it. But then, in turn, it's good enough that I didn't replace the drywall myself. Other than that, everything is just fine. It's sealed up. The two people were very knowledgeable in putting it in.
The wife and I both enjoy it. She's especially enjoying it. She's got neuropathy in her legs, and it's helping her legs and feet and making her feel a lot more comfortable. She also likes the microbubbles. Seems it's a cleansing type thing and makes her skin feel a lot better. I would recommend Safe Step to any of my friends and loved ones. It is a very expensive product, but it's well worth it.
Reviewed Dec. 23, 2021
My mother likes the fact that she is able to sit down in the tub. It's a very good product and convenient too. However, to get the tub in, the installers had to remove some existing infrastructure in the bathroom. When they put the tub in, they didn't secure everything or put things back the way they were. Also, we ordered two speakers and they installed one speaker but didn't install the other speaker. They did not make sure everything is secure or check back to make sure everything was done the right way.
Thank you for your feedback, Shylon. While we're happy that you are pleased with our product, we’re sorry to hear about your experience. This definitely does not meet the standard of service we aim to provide. Please reach out to us by calling 1-800-989-5101 or sending a message to firstname.lastname@example.org so we can resolve this issue as soon as possible.
Reviewed Dec. 17, 2021
The installation was great and the reps got it all done in one day. But the place where you put the atomizer blew off and broke so I need to get that fixed. Still, it’s nice to be able to take a bath again and I love the Bluetooth feature.
Reviewed Dec. 15, 2021
I wasn't really proud of the sales representative of Safe Step. He may have led me when he quoted me the price and then left me no hardcopy, signing on an iPad for an old man is kind of rough. I didn't really realize what I signed until he mailed me the hard copy of what I was gonna have to pay for it. But the installation was really good. I also like the quality of the tub. I like taking a good bath or a shower. I also like the way that I set the water temperature and it's automatically that way. It's not like trying to adjust two valves to get the water temperature correct. I liked the Safe Step tub way better than the other tubs like the Kohler tub and the American Standard tub.
Reviewed Dec. 14, 2021
My wife has a lot of mobility issues with her back or knee. She was having a lot of difficulties showering in her stand-up shower. It would be easier and safer for her if we had a walk-in tub. We contacted Safe Step. Although their price was outrageously high, the product is really good. They did exactly what they would say from the standpoint of installing it in five hours and cleaning up their mess.
The quality of Safe Step is excellent from what I've observed. There's a learning curve to working it, though. The people who have cognitive problems probably would have a difficult time figuring it out. My wife has so many problems, and I run the water and set the controls for her. There were some minor design flaws with grab bars, where they’re placed. My wife still has trouble standing up even though there are two grab bars. When you open the door or try to get out, one of the grab bars is behind the door. It's useless at that point. So there's only one. When you have problems, you're weak, your arms are not very strong, you need more than one grab bar. So it's always a struggle to get her out. I'm always there to help her get up and usually sit in a wheelchair till she can get dressed, get dried up, and get her clothes on. But other than that, I would hope that they would make those changes at some point.
Reviewed Dec. 8, 2021
A nice gentleman come out here at the house and measured to make sure that the bathroom I wanted to put it in would accept the size of the tub that I wanted. Then he sat down and explained all the things that we needed to know, what options we got, and the options that I wanted. I didn't get anything that I didn't want. I didn't have to accept a bunch of things for money that I wouldn't use. I got just what I wanted to use.
When the installers came, they took everything that they needed out. In less than eight hours, it was complete and they were giving me instructions on how to use the tub and what things do. It was phenomenal. You can get into the tub without stepping up a foot. I don’t have to bend my knees. I also got the option of sitting down and taking a bath or standing up and taking a shower.
Reviewed Dec. 6, 2021
The sales rep was very nice and knowledgeable. He told me exactly what would happen. He said it would take 14 to 21 days. It was closer to 21 days before they came to put the tub in. But they were in and out in a day. They showed me how to operate it and gave me a video on how to operate it. The only problem I had was I didn't have a big enough hot water heater and I had to get a new one. Safe Step could have told me about it right up front that my tank would not fill that tub. I'm sure they have this problem everywhere because they gave me a $750 allowance for a hot water tank. But other than that, I'm 100% satisfied. Everything was great. I love the tub. I didn't at first, but the more I use it, the better I like it.
Reviewed Dec. 5, 2021
The rep was very good. Also, the installers were very efficient. I’m very impressed with how quickly they worked and how thorough they were. They had to take the molding around the door because it wouldn't fit through. They took it off, and they put it back. And I couldn't even tell where they put it back. My wife likes the easy entry.
Reviewed Dec. 4, 2021
The sales representative was very positive. Also, the tub is great. Everything as advertised. I like the wider door, the lower step-in. It has a feature that exfoliates your skin, and that's nice. And it also has a stand-up shower. Another positive is they seem to follow up. Once the tub installed, there is communication from them to their customers. However, the installation was rough. They have one person for the whole state. And it made it very difficult to get us a detailed installation schedule. We waited for three months. But the installer came and did their thing. I've got some maintenance I need done on it. Because when it was installed, they didn't install the speakers, for the Bluetooth. And I'm having the same experience as what I had for the installation. The person that scheduled it told me they would call me this week. There is the rest of today and Friday, but I would get that same thing and never hear from them. So, he's very busy.
Reviewed Dec. 3, 2021
The representative came by and we were pleased with her. We were happy as well with the service from the installers. We’re enjoying the tub although we are probably not using it as much as we could. I like the jets in it and the soothing effect, and the comfort.
Reviewed Dec. 2, 2021
I have a bathroom down in the basement with a shower stall and I was mainly using the handheld. With Safe Step, I don’t have to go to the basement and it’s easy to use the walk-in tub. I tried to fill the it all the way up like it shows in the pictures and it used all my water. Then, when I tried to rinse off and wash my hair, it was cold water. So, I don't ever fill it up. The reps checked it to see if it would be alright to have a bigger water tank and they said yes.
Reviewed Nov. 25, 2021
I have trouble working all the different features of the Safe Step tub because I don't see well. So, it's complicated for me. Other than that, the installation went fine and the sales rep was great.
Hi, Nora. We're happy to hear that your experience with our team went well. If you ever need assistance with operating your tub, please do not hesitate to reach out to us. We will be happy to help!
Reviewed Nov. 24, 2021
Safe Step is exactly what I need. It’s great to be in a tub and all its features are good.
Reviewed Nov. 23, 2021
Right now, it's hard to get any kind of bathtub. We thought we were going to need it for the plumber to get the plumbing installed correctly for the bathtub and other brands were three to four months behind but SafeStep was only about eight weeks out. The gentleman who came to make the sales call was pleasant enough and a good salesman. I liked that if I have a problem, I could call and they would come help.
Reviewed Nov. 22, 2021
The rep was very nice and I couldn't be more complimentary of the installers. They were here for 13 hours. The big reason was we lost power right towards the end of the installation and they said they would rather sit and wait out the power coming back on 'cause they needed to be in Morristown the next day. My wife is using the tub and enjoying it. She is just now getting used to the bubbles coming out the spa features. It took her a while to get used to staying in the tub long enough. I keep telling her she needs to stay in longer.
Reviewed Nov. 21, 2021
The rep was awesome and I am satisfied with Safe Step so far. They were very quick. They got it done quickly and efficiently and they did a really good job. I had some issues with some cold water. ‘Cause everywhere else I had good water pressure. But in the tub, I didn't. So, I had to bear with it and just use our very, very hot tub. It was horrible. Something was clogged on the settings for the thing for the cold side.
I had a filter system and a water softener put in because I thought that was my problem with the tub. But it wasn’t. Safe Step got all that corrected. The tech replaced the filter thing on it and then it started working fine. The second time I took a bath in it was a little bit better. So, today I'm taking another one. I'm happy.
Reviewed Nov. 20, 2021
The installation took about the time they told me it would and the installers did a good job. The tub is as advertised but there are some things about it I still don't understand, like how to get music out of it. I understand there are some speakers in there and it’s got a Bluetooth. But I don't know how to utilize that thing and maybe somebody can tell me. It's also a little tight getting around that door going in, which is true for all walk-in tubs. And the old tub was a little easier to get in and out of. But overall, when you weigh all of positives and the minuses, I'm going to be glad I bought it.
Reviewed Nov. 19, 2021
We were very satisfied with the installation. The husband and wife that came and put in our tub said that they've been doing this for 12 years and they were very, very efficient and very good. The only thing is Safe Step is costly. Don't get into this unless you want to spend some money. To me, they could be a little less expensive. The tub cost us almost what my mother paid to build the house I'm living in because it was built in 1966. But it'll be worth it in the long run. I'm thoroughly enjoying the tub. It's definitely a safe way to take a bath. It's very comfortable and very soothing in the muscles. It's relaxing.
Reviewed Nov. 18, 2021
I have two artificial hips and they give me some problems every once in a while. So, I figured the walk-in tub would help. I've had back problems in the past, too. Plus, I love taking baths. I had a bathtub, but it was so small that I couldn't fit in it. I called Safe Step up and inquired and they were very cooperative and sent us a good salesperson here. The tub was more expensive than I thought, but I took out a loan and that helped. It was a while to get the tub installed because they had to make the door bigger. They couldn't get the tub in unless they took out the old door and put in a new door. I'm still waiting for the door to be installed to the bathroom. I'm learning how to use the tub and it's a great asset. I really like it. It's just I like to get the tub a little hotter.
Reviewed Nov. 17, 2021
The rep was very knowledgeable and helpful. The installers did a great job. They were consistent and diligent all day. They got the work done and cleaned up everything after they left. I absolutely love the Safe Step and the aesthetics and everything. It's relaxing and it works perfect in the space that we put it in. But I couldn't get the cartridge to open as nobody really showed us how to put the aromatherapy in there. But I finally figured it out.
Reviewed Nov. 16, 2021
Safe Step has a good product and they have good installers. The tub is convenient for my wife to get in because she doesn't have a lot of mobility. She can get in the tub and sit and I don't worry about her falling down. But their customer service sucks. Once they sell you the product, it's near impossible to get anything done afterward. I had our second tub installed on October the 18th and the installer left a hole in the wall. Finally, after multiple telephone calls with the salesman, the customer service, and several other people, they agreed to come out today to patch the hole.
Hi, Curtis. While we are happy that this issue has come to a resolution, we do apologize for the delay. We always do our very best to get any and all customer concerns addressed as soon as possible. If any other issues arise, please call our service hotline or email email@example.com for assistance.
Reviewed Nov. 15, 2021
All the features are very good, especially the jets. It also has all that other technology -- the sound and the music you can meditate and relax to. Also, it's easy to step in, keep from falling down, and try to get up the best way I can. It's very helpful as we get older. And I own a lifetime guarantee where I can call back anything. I'm very pleased with it.
Reviewed Nov. 14, 2021
The rep was very good. She explained everything upfront about the lifetime guarantee. If anything happens to the tub out here for the next 20 years, they'd fix it for free. Within four and a half hours, the techs were taking out the old tub and putting this new one in. I love the way I can fill it up with water with Whirlpool. I wish it had a little more space width-wise, but you gotta do what you gotta do.
Reviewed Nov. 13, 2021
The sales rep came to my house and showed me videos of the warehouse where they made the walk-in tubs. And the guarantee that Safe Step has on the product got me. The installers did a decent job and all I had to do was move out of their way and let them do what they had to do. They didn't bother me at all and they cleaned up. It was very nice and good. The tub is wonderful and I love it. I like the jets and the lights.
I have elderly family that I hang out with all day and they’re all in their 80’s. They have their own apartments in senior living so they have a bathtub. When they sit down, they can’t get back up. So, all three of them can't take a bath. But they can take showers. Also, being big-boned and heavy, getting on and out of the bathtub was an issue. I've been taking a shower for two years and I'm tired of it. I want to take a bath, which was why I bought the Safe Step walk-in tub. I said that I might as well get it now while I have a couple of dollars than need it 10 years from now and doesn't have the money for it. I’m not my elderly family’s age but in 10 years, I will be and it's gonna be okay because I'm gonna open the door, walk into my tub, close the door, sit down and have me a bath..
Reviewed Nov. 12, 2021
The door of the walk-in tub doesn't close properly and you need a lot of force to close it. It’s also hard to stand up to take a shower and there's not enough room to put your feet. Otherwise, you're closing the drain. The walk-in tub is so flat where the shower and the faucets come out of and you can't reach your hand over because there's no lip to catch any of the water. These are the biggest things that are frustrating but other than these, everything has been good with Safe Step.
Reviewed Nov. 11, 2021
I knew that Safe Step would do everything. I didn't want to just buy a tub like American Standard and then have to worry about getting a plumber and an electrician. It's terrible to try to find somebody. The installation team was great. It was Travis and Kim. They stayed until everything was done and they cleaned up after themselves. They were very polite. They were nice to us. Before they left, they had put the water in the tub all the way up to the top. They said, “Leave it like that until the next day. That way, we can check for leaks.” We did have a leak and they came back the next morning. It was just something needed to be tightened in the drain. They were very professional about it.
As far as the walk-in tub, I like the lights and the jets. I like everything. As far as Safe Step is concerned, I did not care for the lack of communication with me at all. It was terrible. I was very happy with the tub and the installation but I was very unhappy with the communication process with the salesman, the managers and the corporate office.
Reviewed Nov. 11, 2021
The sales agent talked too much and could have gotten to the point at about half the time. He was one heck of a salesman and he was whiz-bang with his knowledge. We mostly ignored the installation and let the installers do their thing. They did fine and we just had to direct them what and where, and how to get to different places. There wasn't any mess leftover. The walk-in tub is lovely. It is a very nice product and people might be interested in getting one. I like being able to get in and out of it as opposed to getting in and out of a shower, which was difficult. Safe Step has been a nice investment so far. The walk-in tub is going to add to the value of the house when we sell it.
Reviewed Nov. 10, 2021
I bought a ~$17,000 Safe-Step Tub/Shower combo and 90 days later it developed a serious leak at the bottom of the door. OK, no big deal, it's under warranty. 1 Oct: I called and was told to expect a call from a Maintenance Tech. I received a call from Safe-Step 2 days later (3 Oct) and was told a Maintenance Tech would call me during the work week duty hours. Wow, great service. I called 4 days later (7 Oct) to check the status and was told a work order had not been generated and would be done ASAP. I called again on 13 Oct to check the status of a call from a Maintenance Tech and was told a Tech would be contacted today.
I called again on 20 Oct and was told a Manager would be contacted to solve this problem. A Tech called me 5 minutes later, apologizing, and said he would be at my home in two days. On 22 Oct two Techs showed up, checked the tub and determined the door needed to be shimmed. It took two shims and the door was so tight my wife could barely close it and moisture was still leaking. The Tech wrote a Service Ticket to order a new door.
On 10 Nov I called to check the status of the service ticket and was told once again that a service ticket was never opened. The service person said: "Oh, it was never arranged, I'll take care of it now". I tried to get her to explain to me the process from the initial complaint to the resolution of the problem. I got apologies and was told a maintenance tech would contact me later this week. 41 days later and I am back where I started, waiting for a call from a maintenance tech.
I have been exceptionally patient and respectful when talking to all service people involved. You have tested me and I now have to say: I can't believe the incredible inefficiency this company demonstrates in dealing with customer service. I was once the Director of Operations of a national medical services company, responsible for maintaining the service of hundreds of millions of dollars of our high tech medical equipment in over 300 hospitals in 33 states. I know what customer service is, and you haven't got it.
Reviewed Nov. 10, 2021
Two guys came out for the installation and they were amazing. There was a hole in the backside of the wall and they had to come back and fix it. When they took the tub out, they didn't realize. But other than that, they did a good job. My mother finally got to use the walk-in tub a couple of days ago for the first time, only because there was no hot water going in. The water heater wasn’t big enough but then we put a booster. People should go for Safe Step.
Reviewed Nov. 10, 2021
When I called Safe Step. someone called me back immediately. A couple of times I didn't answer my phone ‘cause I thought it was spam. They kept trying to get in touch with me, which was nice. When I finally talked to a person, we got everything set up. However, there was a delay and the first scheduled date they had to install it, the tub didn't show up. They had to figure out where it was and get another one in. They couldn't get original background they ordered made in white anymore. They had to pick a plain one which was off to me. It was a little stressful on my parents because they had to reschedule the installation three times. But Safe Step went above and beyond when they installed it. There was a guy from Richmond that drove here and did it and even switched out a toilet for my parents, which he didn't have to do. That was extremely nice. My parents are really happy with the Safe Step walk-in tub.
Reviewed Nov. 9, 2021
The two sales reps were as nice as you could ask for. The installation went good because the installers came in and tore out the old one, and left the new one out there in the garage. They were constantly busy all the time, back and forth. One was doing something and the other would come along and do something else. So, they worked well together. They were nice and cleaned up after themselves, which I love because I like to keep a clean house. They had stuff put down so they wouldn't mess up my carpet. I love my Safe Step walk-in tub. I can't do much with it right now because I have a shoulder I just had replaced but it’s wonderful. I’d get in, sit and let those jets hit my back. It feels so good, and my husband and daughter are enjoying it a whole lot. It’s been a perfect experience.
Reviewed Nov. 9, 2021
Safe Step was a lot cheaper than Kohler. The sales representative that came out sounded like he knew a lot about it. It's just that the installers put these portions at the end of the tub to go to the wall, and if I touch the one as I'm going onto there, before the tub, it squeaks, and I don't know why. Then I don't get the tub filled up with water because I haven't taken that much time. It takes a long time to get water in it. They told me I had good pressure, but it just gets as far as to about where I'm sitting. Of course, I’ll have a lot of hours to sit that way to fill up, and then when my water bill came up, I probably couldn't pay it. So, I haven't worried about it. I do soap up and then I just take the shower water and rinse off. Other than that, it's a comfortable tub.
Reviewed Nov. 8, 2021
The installation crew came a little late. They ran me through it quickly. The circuit breaker box that they wanted to hook into was not the kind that they needed so they had to get another one. They went all over downtown trying to find a circuit breaker that would match what they're looking for and that took them an extra three hours which was why they stayed till about 10 o'clock at night to get it done. This replaced an old Jacuzzi. I've been doing this for years and I enjoyed it. The one thing is, it's deeper, which I like. I can get it up all the way to my shoulders and lie down a little bit. I have recommended Safe Step to several people already.
Reviewed Nov. 7, 2021
The sales representative seemed to thoroughly explain everything. My bathroom is in my bedroom and the installers had to cut the door on both sides to fit the bathtub into the bathroom. They did a good job except when it came time until I went to use it. It was a bit difficult for me, especially the handheld shower wand that doesn't have enough water pressure. I don't really like the hose that comes with it because it's metal and it continuously grates against the hole that it comes out of and makes that grating sound. The shower wand is also that shiny metal. It should have some kind of rubber grip on the back of it to make it easier for an old person to hold on to it. I also can't change the velocity of the spray that comes out. It's just one fine spray continuously. I was used to another kind of handheld shower that I could twist and get different water velocities, like fine spray or hard spray or solid water.
I also couldn't reach the hand bars that were put on the wall to help hold on while getting in and out because I'm short and I have short arms. I should have been consulted as to exactly the position where I needed those on the wall. Then, in the booklet with instructions, there are so many diagrams and it's confusing for somebody whose brain is not too good anymore. It could have been better for older people because that's what Safe Step aims at. I'm a little disappointed. But then I like that I can get in it instead of climbing three feet over a tub. I also like the shower thing that can be held in the hand.
Reviewed Nov. 6, 2021
At the present time, I'm not very happy because I can't close my bathroom door any longer. I have since repainted my bathroom and I realized that the frame of the bathroom door was not properly reinstalled. I mentioned it to Safe Step a couple of weeks ago. The installers are at least an hour away from here, and with the current price of gas and whatnot, I offered that I could get my own guy to come and fix it. I haven't heard back from them. I'm expecting companies over Thanksgiving and I don't know how in the world they're gonna use a bathroom without closing it.
Also, when the guys came here, they used caulk, but I mentioned to them that I didn't want any caulk around the outside because it cannot be painted. They had gotten some of the caulk on the wall and on the woodwork and it took me forever to sand it down and take it back off. I wasn't very successful with some of it, but I just made do. If they used the caulk on the outside, they should have used a paintable silicone caulk, not the regular one. It is very difficult. I called my painting supplier about what to do and there was no suggestion other than acetone and I'm not using that.
Reviewed Nov. 5, 2021
My experience with Safe Step was lovely. I don't think I've ever seen a more professional crew at work from start to finish, including cleanup. That was where I really got surprised. Also, the major thing that stood out other than the salesman that showed up was the timeframe. The turnaround was unbelievable between saying “Come get me,” and then they got me.
The tub is for my mama, and the biggest thing she likes is she can walk in and out of it. Stepping out of a tub gives her some serious problems. She can sit in the tub very comfortably. She enjoys the handheld shower and you don't have to sit in there long for it to drain before you can get out. So, she's quite happy with that. The comfort for the user is unbelievable, so don't think twice.
Reviewed Nov. 4, 2021
The reps from Safe Step were courteous and nice and they did their job. We didn't have any problems with them. We had a few minor problems with the tub after they left, but it was taken care of. The big shower head wasn't tight enough, and whenever we turned it on, it would go down or up. Pressure would push it up or down. Then we had a problem with the plug in the tub. It wouldn't go down all the way, but we got that taken care of, too. The salesman that came and talked to us came back and he checked it.
We stepped on the plug to put it in, to make sure it would go down, and it worked. I guess because it was new, it was just a little difficult to go down by the button thing or the knob. I like sitting in the tub. The tub part I like the most are the micro things, the lights and the bubble things. I'd tell others everything about the tub. It's cool. I like the way it works.
Reviewed Nov. 3, 2021
The installers from Safe Step did a good job, and they were nice boys. The tub's quality is alright. The jets just wouldn't turn off. I finally got them turned off, but it would run a long time before it would turn off. As far as cleaning the tub, it says put vinegar in it and run it full of water, but it holds 80 gallons of water. Then drain it. I sure needed a better way of cleaning it than run 80-gallons of water in it.
Reviewed Oct. 31, 2021
I wait for a while to write this review about our walk in tub, but it is heaven sent! Best purchase we made for our safety in bathing. Yes, we are in the senior range of age. The price was reasonable and quick install, smooth transaction. Thank you!
Reviewed Oct. 5, 2021
Very nice telephone service personnel. From start to finish nothing went right: Installers took 3.5 days not 1-1.5 as quoted, didn't seem to know what they were doing, ruined walls/door jambs, broke new toilet cover, kept having to call in help. Tried to force us to certify satisfaction with job before finishing. Leaked 1st & every time it was used. Very costly. Removed by better company (Luxury Bath) within 5 days. Safe Step never lived up to guarantee, rectify anything, or talked to us.
Hi, Dianne. We're sorry to hear about this experience. This definitely does not represent the top-quality products and service we pride ourselves on providing here at Safe Step. We would like to hear more about what happened with your tub so we can make this right and improve in the future. Please contact us at firstname.lastname@example.org with more details about this experience and what went wrong.
Reviewed Aug. 25, 2021
The salespeople were very professional and the installers did everything by the book. But water gets into one little groove that is molded into the tub and runs down on the floor. We just placed a sponge that catches it. Other than that, everything worked out pretty well. I'm a disabled vet and the nerves on my left side were pinched in my accident and my left leg was partially paralyzed so I don't have as much strength in it as I do with the other one. I've always had fear of bumping the wall and landing out in the middle of the floor. With this walk-in tub, I don't have much room but I don't have to worry about falling out. I can walk in and close the door. Also, my wife likes the hand shower part of the tub.
Reviewed Aug. 25, 2021
I love the tub because I can go in, bathe every day and not have to worry about falling or getting in and out. Since it's been installed, they did call and say they needed to inspect it. They were supposed to be here at the same time that we had doctor's appointment so that didn't happen. I haven't heard from them since. I was also trying to get ahold of someone in the finance department so that I could set up payments. I wanted to make regular monthly payments through my checking account online so that I don't have to worry about it.
Reviewed Aug. 24, 2021
The sales rep was good. The second guy called me and I was gonna cancel the order because I was called my last name in the Marines and was kind of offended by the fact that he kept calling me that. The man who called me the second time was very apologetic and said they were going to send me out a gift card. I never got it but that's no big thing. The installers were good. They got here 10:00 am and left at 8:00 pm. They cleaned the bathroom beforehand, so they did a real good job there. When the tub first came, I thought it was small but it was big enough. I felt really relaxed after using it. I'm still experimenting on my Safe Step tub and I don't have the controls down yet but I'm getting there.
Reviewed Aug. 23, 2021
I love the microbubbles in the tub. I love the quality of the tub, too. The only downfall that I have is I wish it was a little taller or deeper where I could sit in it and get more of me in the water. I can't squat down and sit on the floor like everybody else does.
Reviewed Aug. 23, 2021
We like that Safe Step is made in America and we've got a lifetime guarantee with it. We have the sales rep's phone number and card if we ever want or ask anything. The young man that drop-shipped and brought the tub in place was very good as well. Then a couple of days later, we had one of our local plumbers hook it up. I really like the shower and I like to get in it. It's just a lot of money. But we’re very pleased with it and we highly recommend it.
Reviewed Aug. 22, 2021
The installers had difficulty getting the tub, and because they couldn't get it as quickly as they had promised it, they decided to install the one that was a little bit higher quality and I was really happy with all its features. The main person who was doing the main part of the installation had me and the other lady that lives in the other part of the house come in while he demonstrated how each feature worked and he did a good job on that. I like the back massaging thing. That feels really good. I tried out the lights feature one time and it was very soothing as well. There is also an aromatherapy feature, but I did not take advantage of that because I have asthma, and so I have allergies to some of the different scents. Then we had a power outage for about a week and I could not wait to get back in that tub because I had enjoyed it so much. Everything worked well.
Reviewed Aug. 22, 2021
I like everything about the tub and all the features that it has.
Reviewed Aug. 21, 2021
The door leaked and I had a terrible time from then on until it was completely finished. Safe Step had to put a new door on it, then had to make the door, and it was sent to the wrong place. It took two weeks to get it completely workable. Then I'm not completely familiar how all the buttons work on to get the different jets on. The worst part is it takes 15 minutes to fill it so you sit there singing a tune or two. But I do my washing while it's filling and then once it's filled, I can use the jets and all the bells and whistles. I've only used it a couple of times and I'm not completely happy with it. People have to get a bigger hot water tank if they choose this product.
Hi William. We're sorry to hear that you experienced some delays and that you aren't completely happy with your tub. We do our best to provide our customers with top-quality products and service every single time. Please reach out directly to our service team at email@example.com and let us know how we can help with any issues.
Reviewed Aug. 21, 2021
The sales reps were very nice and the tech walked me through the installation. The shower works okay until it takes off and goes up into the ceiling as we can't get it tight enough. The side jets work okay too but the microjets, regular jets, and drain don't work. I've contacted Safe Step several times and complained. We had to call back through the guy that we bought it from and they called us back and said that they had ordered a new part for it. We called about the jets again and they came once and fixed those but they still didn't work. They called us again and said they would be here today to fix the drain. I would just like to get it fixed so we can use it correctly.
We're sorry to hear that you've experienced some issues, Paula. We always prioritize customer satisfaction and getting any problems taken care of as soon as possible. Please contact our service team directly at firstname.lastname@example.org if any other issues arise or if you need further assistance with anything. We hope all goes well moving forward!
Reviewed Aug. 20, 2021
The sales rep gave us lots of good suggestions and he knew what he's talking about. The installers were both really good. One of them, Frank, asked a lot of questions. We weren't exactly sure how we're gonna put the walls because the tub is in front of a window and the window was still lower than the top of the tub and I didn't realize it was gonna be so high. Frank wanted to make sure he had everything right and that it was gonna mesh. He did a really good job. I like my Safe Step a lot so far and it looks really nice in the room.
Reviewed Aug. 20, 2021
We called Safe Step and we really liked the guy who came out. He was just like part of our family and was really sweet. Then the installation went well. My husband even went and bought them lunch. At first, it leaked, and so we had the guy come out and check it and do some adjusting. It's so comforting. I'm a hard person to get to sleep but when I get in there and take my bath, it relaxes me so much. I love it and I get in there almost every day. The only thing is it takes a lot of hot water so it's best to do it at night.
Reviewed Aug. 19, 2021
My husband found Safe Step. We had them over and liked what we heard. The installation went fine without a hitch and we love the tub. We like everything about it except for the aromatherapy. They came out and fixed it right away. They said that it should be working fine but it doesn't. I never smell any eucalyptus.
Reviewed Aug. 19, 2021
My dad is a little heavy and he can't get in the Safe Step tub. My mom is in a wheelchair and she only has one leg so it's hard for her to get in and out of the tub as well.
Reviewed Aug. 18, 2021
My sister has Safe Step and she really likes it. My wife really likes it too. We got one and the guys who installed it did an excellent job. The walk-in tub fits perfectly where they put it. My wife has used the tub and she likes it. The only thing is having to wait so long to get out.
Reviewed Aug. 18, 2021
So far, the experience has been lousy. The only thing I can get running is one of the showers but the handheld won't work. Day one, the computer didn't work. We had to wait for a computer. They installed the computer and it worked one time. Then the pad went out. They came to install the front panels, replaced the computer that had been ordered, and it's still an issue with the panel. The tub doesn't work and the keypad that's on the back doesn't function. Hopefully, once that gets replaced, it'll function. They're waiting for a part again and again and I'm tired of getting these phone calls and no action. Safe Step should fix it so I can use it. We have a useless tub in the bathroom for over a month now. I've tried calling a couple of different times. You leave a voice message which is not very helpful because nobody ever calls back.
We're sorry to hear about this, Tamara. We want to get these issues squared away as soon as possible, so please reach out to our service team at email@example.com.
Reviewed Aug. 17, 2021
The Safe Step tub looked like the best way to go and Jason, the sales rep, was fantastic. I'm using the tub and it's easy to get in and use. I am also able to sit down. When I had some problems, they came right out and fixed it. Everything is great.
Reviewed Aug. 17, 2021
My sales rep knew everything about the walk-in tub and he showed me a brochure about it. He also gave me a rundown on it and what’s going on with it. We had the walk-in tub installed in about two weeks and the installers did the job in five hours. The walk-in tub is good and it is doing the job it is supposed to. I like to have the things on my back, on my legs, and feet. It feels good.
Reviewed Aug. 16, 2021
The sales rep, Bob, was awesome. He explained more about the Safe Step tub, and he was very informative, friendly, and didn't push to make a sale. We already made up our mind that we were going to get it and it was just learning more about the ins and outs of it. The installation happened within three weeks, which was quicker than expected, and it was awesome. We thought we were going to wait four to six weeks. The whole transaction of it all was wonderful. I couldn't have asked for better people. I love our tub.
Reviewed Aug. 16, 2021
My wife had been checking out Safe Step walk-in tubs. It would make it easier for her to get in and out of the tub. The installation went fairly well and it only took the crew five hours to get it in. So far, nothing has gone wrong with it. I mainly use the shower but my wife is really enjoying the tub. It helps with her aches and pains.
Reviewed Aug. 15, 2021
We had to come through the window in the bathroom in order to get the tub in because we have a home that was built in the '89 and the doorways are too small. The installers scraped the window jamb and a couple of places, and it was not fixed. The drywall at the bottom of the tub on the left side was cut and was not patched. The one thing that really concerned me was when I saw how they plugged it in. It looks like the cord was not long enough to reach the outlet so they put another outlet kind of just hanging there and the tub was plugged into it. I asked, "Is that safe?" They said yes but to me, that's not. It was right by the drain where the water goes in. I asked, "What if that leaks there for some reason?" They said it won't electrocute anyone and that it will completely turn off if one drop of water touches it but I don't know. If they would have moved the tub towards the left three or four inches, it would've fit the existing outlet.
I didn't realize that the tub was not quite long enough for me. I'm a tall person and in order for me to get the jets on my back, I have to scoot down to where my hiney kind of hangs off into the seat a little. I also didn't know if we were supposed to get a pillow or if the pillow comes with the most expensive tub. They also had advertised a shower hook-up on the TV, and the guy said that was no longer available. But the Safe Step tub has helped some. My mother had Parkinson's disease and I can feel it coming on me sometimes a little bit. My feet start to get numb sometimes so I've used the jets on my tub a lot to keep that from happening.
Reviewed Aug. 15, 2021
Everything was good until they came to install it. They brought the opposite of what I needed. When you walk into the bathroom, the water sewage is on the left-hand side and they gave me a tub that needed the sewage on the right side. They had to order another one and then it took another four days to get it installed. It was kinda stupid not to get it right the first time. Also, their advertisements about having a 50-gallon water tank is a total bullcrap. I think I need at least a 60-gallon water tank because I can't fill up my tub. I have the water turned up as high as I can make it and I can't fill it up without putting cold water. Other than those, the finished product is fine and the price was good. Nobody could compete with that tub pricing.
Reviewed Aug. 14, 2021
The installation was excellent and I like pretty much everything about the tub. It’s very relaxing. But my wife has a concern because when we use the shower, water gets all around the tub.
Reviewed Aug. 14, 2021
Safe Step claimed that it was better than all the rest of the tubs but the controls are lacking. I am having them come out on Thursday again because the controls continually have to be rebooted or they don't work right. For the money that I spent, I regret it every day. What they claim and what has been portrayed is different. It's a little tight in there and it's fine as far as the premise of what it is but if I could get out of this and have it torn out, I probably would. I've already signed the contract that I was going to pay for it but I don't think it was worth the $18,000 that they want.
Hi, Mark. We're sorry to hear about this. Please let us know how we can help by reaching out to us at firstname.lastname@example.org.
Reviewed Aug. 13, 2021
I was reading the thing by ConsumerAffairs and SafeStep popped up as number one so I didn't look any further. We put in the address and they called immediately to come and measure for the tub or show it to us. The salesman was very down-to-earth and very honest. My son was there for the installation and he said they were great putting it in. They knew what they were doing and they tried out the tub and made sure it didn't leak. They also covered all the floors when they came in and they cleaned up. So far, everything's been great. Everything was right up to snuff on what the thing does and everything about it.
Reviewed Aug. 13, 2021
I had a roll-in shower. I thought that would work for my husband. It was a bad install and hated a bunch of things, but I didn't change it for a few years. Someone called me from American Standard for some walk-in tubs. And they were so rude after they came out to my house. I saw an advertisement on Facebook with Safe Step, so I called to get an idea of what it would cost. My mom is 84 and my dad is 87. They've been wanting one for a long time. The rep said it's very expensive. But once they came out and we talked about pricing and financing, I said, “Let’s go. Let’s do it.”
I loved the sales rep. He was very knowledgeable and he went through everything. Safe Step has way more toys than these other companies. The installers were done way quicker than I thought they would be because I was told it would take eight hours, but they did it in four. It may have been easier because all they had to do was take out the roll-in shower. I have a tub in my bedroom, but it's hard to get in and out of it without some assistance. And I’ve fallen in the tub a few times. One time, knocked myself out unconscious. So, I had been afraid of the tub. But now, I don't need any help. And I liked the fact that the door opens in instead of out. I love it. I added backsplash to the whole bathroom to make it look like a brand-new bathroom. It’s a small bathroom, but it worked. I always show videos of my tub.
Reviewed Aug. 12, 2021
The sales rep was a little pushy. My husband said the installers were good and efficient. I like the tub. It's worked good. I liked the jets because of my knees and legs.
Reviewed Aug. 12, 2021
The SafeStep tub has more features and looked like a better product than Kohler or any of those other companies. The thing I love the most is the exfoliation, but the tub takes a little getting used to because it's different.
Reviewed Aug. 11, 2021
The guy did a pretty good job with the installation but I'm not real happy with their service right now. We got to put a new shower curtain holder up in it because the other one keeps falling down the tub. We were supposed to get ahold of them and didn't and they have to come out.
Reviewed Aug. 11, 2021
I've only used the tub a couple of times, but I'm not as happy as I thought I was gonna be with it. It seemed like I got time but I wait so long for the water to get in and then not knowing for sure what I was supposed to be doing. I'm disappointed in the tub itself. But Safe Step's crews were all good.
Reviewed Aug. 10, 2021
The sales and installation people were wonderful. The installers were here all day to get the installation done and the tub is everything I was told it would be. But I'd be a lot happier if I got a remote control with it. I called the customer support line and I'm waiting for the remote control.
Reviewed Aug. 10, 2021
My father is older and a walk-in tub would be safer for him. We picked Safe Step and everything was perfect. My father loves it.
Reviewed Aug. 9, 2021
They installed my shower rod wrong. It's too far over from the tub. I called in and reported it. The guy said he would send somebody out but I never heard anything else about it.
Reviewed Aug. 9, 2021
I liked everything about Safe Step walk-in tubs. The doors swing in and it has a good shower. The installers did a nice job and finished in just one day. They cleaned up too. I got the walk-in tub mainly for my old age. I have never been in it yet and I probably won’t ever be in it until I’m not able to get in a tub. But it's a really nice-looking outfit and the shower works nicely.
Reviewed Aug. 8, 2021
A guy put in our walk-in tub on the 5th of July. It took all day but he did a nice job and got rid of our old tub. I had a couple of questions and the installers got back to me. The walk-in tub is really nice and I like the color. I just wish the tub was a little bit bigger. That aside, going into the tub is a safer thing than over it. I'm very happy with our walk-in tub. Although the tub is pretty pricey at $18,000, it's worth it in the long run. It's something we probably needed anyway so I'm not too worried about the cost. My wife has sciatica so the bubbles are going to help with that. She really likes the bubbles and I do too. I like the hot tub. If you go to a hotel, you can get in the hot tub. But you're in there with somebody you don't know. With our walk-in tub, it's just us.
Reviewed Aug. 8, 2021
I had a hard time getting in and out of my previous tub so I thought Safe Step would be a good thing for me. During the installation, the crew accommodated me as much as they could. The problem was the sales rep did not put out the directions the way the tub was supposed to be installed. The crew had to work around that because I had certain specs that I wanted to be done. The sales rep knew it but didn't write it up that way.
The walk-n tub is a waste of money and I'm sorry I bought it. The sales rep should have told me the tub is not built for a small person. I'm 5 feet tall and I have to sit up on the edge of the seat to put my feet on the floor. I can't slide down very well to let the jets get around my back and up around my neck where I want it. The tub takes an extremely long time to fill and the motor on it is extremely loud so you can't sit there and relax in it.
I paid almost $18,000 for the tub and it's supposed to be top-of-the-line. I'm 78 years old so I had very good expectations. It's frustrating to spend that kind of money and be then unhappy with the product. It would be beneficial if there was some way a person could experience the tub before buying it. If I had an opportunity to try it out first, I would not have bought it. But at this point, I'm stuck with it. One of the big issues is the woman that Safe Step shows sliding down in the tub with all the nice bubbles around her. I can’t do that because I'm too small. I like the idea of the action of the bubbles and the water jets but I don’t enjoy it at all. Several friends have asked me about the walk-in tub. I told them, “Before I say anything, bring your bath towel over and go in and try it.”
Reviewed Aug. 7, 2021
I paid almost $16,000 for my walk-in tub and it has been a horror show. The salesman knows about this. The biggest thing is the communications. I asked who was going to do the installation and Safe Step didn't have a name for me. They wouldn't know until the day of. They even made an appointment to come and install it once. The salesperson came to meet me here because he knew how much trouble I've been having. The installers were supposed to be here at 08:00. At about 08:15, I got a call from Tennessee, which is where the manufacturer is. They said, "We just got word that the installers can't come because one of them, his wife had a baby and they don't have enough people to come." The salesperson was very upset too. He went outside to return the call because he said he didn't want me to witness it.
It took me three months to get people to install my walk-in tub. Then we had a problem with the drain as it wouldn't drain out. I got in it and I was stuck in there for 45 minutes before I figured out how to get out of it without the drain. I called Safe Step and the next day and somebody came and fixed the drain. That was an installation problem because I was told that there was a screw on the bottom of the drain that was not adjusted properly. We got that fixed. Now, the remote that turns on the lights and the bubble won't work. I called Safe Step. A part showed up yesterday and it was from Safe Step. I called them and asked what the part was for. They said it was the thing for the remote and that somebody would be calling me to install it.
I'm using the walk-in tub but I just sit in it and use the handheld shower. It's been four weeks now and the walk-in tub is still not functioning. The tub also had several scratches on it and Safe Step was willing to send new places for the handles that you pull yourself up when you stand up, but those haven't been sent. I've called Safe Step this morning to see if that could happen. I'm very unhappy with Safe Step and they know it. I could never recommend them to anybody.
Reviewed Aug. 7, 2021
The installation crew was very nice but the caulking job for $17,000 was pretty poor. It was not very professional at all. We're waiting on some things to be corrected and for someone to come next week to address a leak. We've got some construction going on so our second bathroom is not ready yet. We're shower people but we are using the tub while we have construction and it's really not conducive for a shower with the way the water splashes around.