Safe Step Walk-In Tub Reviews

Everything looks good except I keep seeing the panels are loose. Also, I can hardly get the door to lock. Other than that, I've taken two baths in the Safe Step and I like the colored lights in it. I like to watch the bubbles too. I got a white tub and it looks good with my wall.

On September 26th, they came out to install the tub, which was about a month after I signed a contract to agree to pay for the tub once it was installed. They got in here about 8:00 in the morning, which is about the time they were supposed to arrive. I told them I had a doctor's appointment that I had to go to. I left and told them my sister would be there to sign off on anything they needed signed off on. They said they would go through the tub system and show her how it works and she could show me when I got back.

My experience with Safe Step has been terrible and I would not recommend them. They sent a contractor that I looked up on the State Contractors Board and they had 1s. It's Burrows Construction company in Henderson and I sent them a bad review. When the installer came here, he even told my husband, "Don't come in here. This is a construction site." I'm an OSHA supervisor. It was not a construction site. There are no hard hats. It's a bathtub. My husband needed to go through the bathroom to get to his meds and the installer had no business stating that to him.

The installation team cut the wall open and left a big scar there. They didn't clean it up. We have to hire somebody to patch it up. But we like everything about the tub. The only thing we can't figure out how to use is the aroma feature.

Everything was very good with the reps at Safe Step. They showed they had experience. One of them had the tub in their home. They showed us pictures and offered us different materials and surroundings on the walls. But there was one thing that my wife was disappointed with. The installation team didn't check everything thoroughly before they started installing. There were two issues. The electric drain didn't work so it was missing some parts there. There was also a broken spring part which they didn't have. They had to end up ordering a special part for it.

The Safe Step rep came out and showed us what the tub would look like and the benefits of it. It's not cheap, but we knew that when we were going into it. The installation team was good but they left a mess downstairs where they had to drill through the floor to a pipe. The tub is a little small for me because I'm a big fellow. Most of the time, I use the shower. But if it was a little bit bigger where you stand to take a shower, it would be a whole lot better. Other than that, it's a nice tub. When we had to call a repairman out for a leak, he came right out, was courteous and did his job well. I would recommend the Safe Step tub to anybody if they were interested.

I like that I can sit down if I need to. But the walk-in part is too narrow. It's hard to open and shut the door. I'm not that tall, but it bangs my knees. I wish that the tub section be larger.

The installation team didn't take the trash off, didn't put spreads on the floor to keep the floor clean, and didn't clean up behind themselves. Plus, the tub leaked when they got it in. But we got it fixed. I like the ease of getting in the SafeStep tub. I also like the water jets.

The installation team was very nice. However, I got a wood floor and they got three big scratches on my floor. I'm also having a little problem now. They said it cleans the jets out after you take a bath but I haven't been able to hear that. Other than those, it was a good experience.

The rep was a nice fellow and we like him. However, it's been a nightmare with Safe Step. I wouldn't recommend it to somebody else. At first, we liked it, but it leaked downstairs. It made a long line in the ceiling of where the water went. They came back and fixed the leak. But they didn't fix the ceiling downstairs. It's been three weeks now. I called back and they said, “Get your home insurance company to get it fixed and send us the bill.” My wife was so upset about it wishing we had never got the tub in the first place. I want something to be done soon or I'm gonna go to the legal side of this thing. There's a time limit that we're putting on to get somebody to come over here. We need somebody to come back, sand it down and put some new paint on it. I don't think that's asking too much.

We like Safe Step a lot. They were wanting to make sure that we knew everything about the tub. They got the installation done pretty fast and were very neat about it. The tub looks nice. It's smooth surface so it's easier to clean. We like the jets on the back and on the feet. I wish I had known about the tub earlier.

I like the presentation when Safe Step came out and what they had to offer. The rep was very informative and answered all my questions clearly and appropriately. The installation team stayed in touch all along the way, letting me know when they would come, and they sped up the installation.

The rep from Safe Step liked to talk but he was a nice guy. During the installation, the guys explained everything and they were very professional and clothed very nicely. I wish the walk-in tub was a little but bigger but other than that, it's fine.

The Safe Step sales rep told us a bunch of stuff that wasn't true about the tub. He made it sound like there wasn't any way that I could possibly be dissatisfied with it. He told us that the lights would be a strobe light and the music would be so great, that it would sync up with our phone and pulsate through our bodies while we were taking a bath. Neither one of those were true.

The salesperson from Safe Step was okay. It was a great experience. I bought the tub and I had somebody else put it in. I love it. It's perfect. The jets are my favorite feature.

Safe Step's representative was very helpful and informative. One person came for the installation and it was quiet. They cleaned up nicely. I like the tub. I'm showering more frequently now. It's easier. However, the tub won't fill below an inch at the bottom. The other thing is the handheld shower keeps dripping.

The installation went well, but the installers tried to finish in a day, so they were a little rushed. They had a bit of problem in some of the touch-up work that I had to do on my own. Besides that, I've had the walk-in tub about a month now, and I use the shower every night. I've used also the tub five times so far, and one of the things that I found that is a downside is the amount of water that it uses. In Vegas, water is a problem, and the walk-in tub uses a lot. In a normal tub, I don't think people use as much water. It takes a long time to fill the Safe Step walk-in tub because of that too. It's really deep where I sit and unlike a normal tub, I lean back.

Safe Step's installers were in and out in eight hours. It's now much easier for my wife to get in and out of the tub. That's the reason I got it. It's expensive but it would be worth it in the long run. We're happy with it.

I had a big walk-in shower installed a few years back, but I missed having a bathtub. So, I decided to go with Safe Step and have the best of both worlds. Their rep was very knowledgeable, good to work with, and it was a good experience. We had looked for them first thing in the morning and noon before they got here. So, that threw them into working also the next day. But that was the only drawback we had with them. They finished 5:00 that first day. They came back the next day 11:00 and finished 6:00. It looked great after they were all done.

Safe Step's customer service was very nice and kind. They explained everything to me. The installation was done in one day and the crew didn't leave any dirt. We didn't have to clean up anything. Everything is very good. I take a shower in the tub and I feel good taking showers now. Also, I have neuropathy in my toes and I have trouble with my legs. The tub has a jet section system in there to help the legs and feet. I have to get in there to fill the tub up so I can get the jet system working.

I set up an appointment with the salesperson and they measured things. They looked at my hot water heater and said everything looks good. They promised the Safe Step tub in six weeks and a one-day installation. But the installation took three days instead of one. The installer was a gentleman and his daughter. They caused a lot of damage to my home. When they were going in and out of my front door, the tech pulled my door handle off. He said he'd fix it but he didn't. It keeps coming off. I have ordered a new one which I have yet to try to install. Also, he put his foot through the attic into the ceiling of my front area when you come in through the door. He fixed that but it's totally unacceptable.

The sales representative that I talked to was so nice. I did not feel pressured at all. He was very, very nice. He explained everything. I was surprised that the people that came out for the installation came all the way from Kentucky. They were all very friendly and professional. They put their covers on their shoes. They put a mat down so they don't track anything on the carpet. They cleaned up after themselves. The only thing I found out I had to do was test everything. They did a wonderful job. They went over everything with me, and so did the sales representative. The bath fills up no more than 15 minutes and then the draining goes easy because I have good drainage and it goes pretty quick.

The rep was very comprehensive and professional. She answered all of our questions right off and working with her was a good experience. The people who came to install were also very professional. They said they'd do the job in a day but by 4 o'clock they were done. Everybody knew what they were doing. We got a SafeStep with all the bells and whistles. It also has a shower above and a small sit-down shower which is the best feature. My wife loves it. It's a good investment. They also had a final inspection. A rep checked it out to make sure everything was okay.

I got a discount of $1,200 but the installation cost too much. The rest of the tubs are a lot cheaper. They have seats and places where you put your soap. The one I got doesn't have any place to put your soap. Other than that, they did a good job and the finished product looked nice. I like getting in the Safe Step and soaking a bit. I like the jets. But I called one time about a teeny speck of white where I can almost see through it. It didn't get really covered. I haven't had anybody come look at it. Other than that, I don't see anything wrong with the tub.

Safe Step Walk-in Tubs' rep explained everything well and I was pleased with the things he said and the fact that the tub is guaranteed. He was great. The installers came 8:00 in the morning, and by 5:30, they were gone. It looked beautiful. We just were supposed to wait one day to use it. And the day after that, I used it. It did everything that Safe Step said it would do. It looks nice, it's comfortable, and there are a lot of bubbles, which is what I needed because I have a bad back.

The Safe Step walk-in tub is amazing. The more I use it, the more benefits I find that it has. My mother is enjoying it and she's 88 years old. The tub is easy to clean up and drains fast but the filling part is slow. I wish it would fill up faster.

They've got a long way to go with the installation. I'm waiting on walls for the tub and it's been a month and a half. They kinda ripped everything apart and that left me with a mess. So I'm not very pleased with it at all. We had a magnet problem and they sent me a magnet for one of the panels. But I had to put that on. Some of their caulking is not very good. I'm gonna have to recaulk it. There are a lot of issues that I would not recommend Safe Step to anyone. When I call them, I don't hear from them, and then I call back. I called this morning and one of the gals said, "Well, this other gal is gonna call you." I'd probably won't hear until tomorrow or the next day unless I call back.

I called Safe Step and I liked what the gentleman had to say. He sounded extremely nice and polite. I invited him to come to the house and have a talk with us. When he showed up, I liked everything he said, and so did my daughter-in-law. I am 84 years old, and I have twin handicapped daughters, and we're all three in danger of falling. My daughter-in-law works, and my son lives here with us, too. It'd be nice for all of us to have something that we'd be safer in. So I wrote the check, and I put it in Wayne and Patty's name because they're a lot younger and they’re planning on taking care of Wayne's sisters when I'm gone.

The installation guys did a great job. We had a tub and then a shower next to it and they took out everything. They put the tub in. They got it where we wanted it. They built a wall behind it because I wanted to build a closet for linens, sheets and towels where the shower was. The tub works great. The only problem I have is that we did not get the shower package. The pressure in the handheld shower wand is really weak. We have plenty of water pressure, but it's regulated by the valve that only allows it to come out so hard. Everything else works fine.

My husband and I had both been speaking about getting a walk-in tub but for several years, we just forgot the idea. Recently, I had knee surgery. I'm 77 and my husband will soon be 81. We didn't need to be climbing over the tub in our ages and both of us are beginning to have some medical problems. It would be to our advantage to try a walk-in tub at this time.

Safe Step's presentation was nice. And the installation went fine. The only issue is, a couple of weeks after, Henderson City came out to do an inspection of the electoral installation and it failed. And I've heard nothing anymore from anybody about it. But all of the tub's features are nice. I like the structure of the device.

The people from Safe Step were very professional and nice. The walk-in tub is a lot more than I expected to spend, but I hope, in the long run, it's going to be worth it. Installation took two days, and the installers were very good. The first day, they needed some extra equipment and had to run extra lines, then the second day that they came back, it took the entire day. The walk-in tub has been great. My granddaughter and great, great daughter love it. I've taken three baths in the walk-in tub, and I like the bubble action of it. I have double knee troubles, and it makes my knees feel better for a while. I can't get in or out a regular tub anymore, so using the walk-in tub is a lot easier for me. I enjoy it too.

The rep told me about the product and how they worked. She showed me samples of the material they were made with. I like them. They kept giving me deals on it. The installers got here late but they stayed until they got it done. The tub comes with the raindrop showerhead and I also have the handheld one which you can move around. I use the one that detach more but I like them both. I also like the back massage. The only bad thing is I stay in the tub too long because I like it.

The sales rep had a lot of knowledge about the product, and he explained everything. The installation was great too. The installers were very clean and left no messes. At the end, the rep explained everything and went over it a few times with us. We were very satisfied. It was a really good experience. My wife likes the microbubbles and it cleans your skin and gets all the dead skin off you. She loves the foot jets and the heated seat. She uses the tub at night and she sleeps better.

A crew came in with the Safe Step tub, took it out of the back of the trailer and set it on my driveway. They proceeded to take out the existing tub I had and were very considerate of not damaging it. There were some tilework and other things built around that tub but they were able to accomplish getting the tub out of the bathroom and into my garage. It took a bit of effort. There were three of them and they worked tirelessly. They proceeded to prepare the area where the old tub was for the Safe Step tub, and they brought the tub in and started the process of putting it in place. They asked us where we wanted it, if we wanted it close to the wall or away. They had to take the door frame off of one of our doors in order to get that tub in. And they put it back. We couldn't even tell it was off. They did a great job.

Smooth as silk. Went off without a hitch. Great experience all around. I was nervous about the installation, but had three really good people show up and they were excellent and efficient. I would not hesitate to recommend this product and this company to anyone. The installation took about four hours and they did not leave a mess for me to clean up. The quality of the product is as described and it is just beautiful.

Safe Step had the shortest step that I could find. I had the tub installed and the crew was in and out in two days. On the installation date, they didn't get here until afternoon. Nobody called and told me that they were running late. I could have gone out and gotten some things done if I had known that they were coming later than they said, which was 8 o'clock. That was annoying. And because they were so late starting, they had to come back and work until 3 o'clock the next day. That was two days gone. That was the only real complaint I had. That aside, the crew did a good job.

The sales rep went over the different features of the tub over a laptop, and the installers were nice and helpful. For the most part, my mom is self-sufficient and I watch her use the walk-in tub a lot. She likes the jets. However, her long-term care people said that the tub is very pricey. I should have gotten three estimates, but when you're dealing with someone that wants something done and they're putting up a fight, you’re forced.

The rep was knowledgeable about the Safe Step walk-in tub and what it offered. We got a clear understanding of the benefits of it. He was very beneficial in explaining how the walk-in tub works and what the benefits would be for my legs. I asked some questions as well, and he was able to answer. So, the interaction was good. I was at work and by the time I got home, the installers were finishing up and cleaning. My dad let them in and do what they do. But they also showed him how the tub worked before I got home. And then, they showed me. The highlight for me would be sitting down and being able to use the handheld shower because I'm not able to use anything else.

I considered American Standard and Safe Step, but American Standard wouldn't come down on their price. They said they'd have to put in a new electrical box at my garage. That was gonna cost me more money, so I decided to go with Safe Step. I had the lady out here twice. She came once and stayed a good while, but I had a lot of other estimates from different places too. I still hadn't made up my mind, but I called her back again. She came back from Corbin, Kentucky where she was giving an estimate to somebody there. She got her boss lady on the phone, and she talked to me for a bit. They're expensive, but we agreed upon the price, so we went ahead with it.

The rep made a mistake and ordered a tub that was too small. It took two weeks to get the new one in. Other than that, the installation was on point. The tech did it all in a day, filled it with water and came back the next day to check if there were any leaks. A few days after that, an electrician came to check it out. I enjoy my Safe Step. I love the bidet type thing. After you get a certain age, women have a tendency to leak and that takes care of that odor. I'm also enjoying the music and the jets. I'm clean and I'm having a good time with the tub.

I bought a Safe Step Tub for $25,000.00 and they told me it was guaranteed for life. They neglected to tell me that for life meant 2 years. I called the Nashville factory and was told if I wanted someone to come out it would be $200.00 per hour. With the first hour is when they cross my threshold. The woman I talked with was rude, crude and simply not into company promises. So I reported them to the BBB and that resulted in them calling me every hour on the hour to come out to my home. I didn't take their bait since I was told if they cross my threshold it would cost me another $200.00. They treat you as though you are the dumbest person that ever lived.

Installing the walk-in tub took a whole day. There were four installers from Safe Step, and they put down things on the floor so that they wouldn't be tracking in and out. They did a lot of stuff outside, getting the stuff ready, then brought it inside. I had one of these tubs that went all the way up to the dome in the ceiling, great big pieces, and they sawed that into a lot of different pieces so that they could get it out of there. They put something else in there so that they could bring in the walk-in tub. They did a good job and it's beautiful, but it's big in my little bathroom.

Safe Step was responsive to our questions. But we had some difficulty with the first delivery. It was not the right tub. It didn't face the right way. We were disappointed that we had to wait another three weeks. When they brought the second tub, they were kind to show me how to use it. But they had to be in a hurry because it got very late and they had three and a half hours to go back home. We did not understand about how far to push the lever down to close the door. We got water on the floor and flooded some of the carpet. But they came back. A very pleasant man showed us again how to do all the nice things about Safe Step. I love the tub. I like warm bath water and it produces that. When I get in the tub, the warm jets make my back feel better which makes me walk better. They're also adjustable which I like. The lights are fun too.

Safe Step Walk-in Tubs seemed to have more features and the jacuzzi jets for the low back is a big positive for me anyway. Being able to walk into the tub is the main thing. The sales rep was knowledgeable and seemed to cover most of my questions without having to ask them. I wish I let the installer cover up the bathroom window. It would have looked a lot better. But because of those jets, the whirlpool for my lower back was a pleasant surprise. The only thing that stuck out was having to fill it while I sit inside. But it wasn't that bothersome. I learned what water level I could turn the Jacuzzi jets on. And I was a bit surprised at how heavy-duty the tub is. There could have been shortcuts taken but none were.

Safe Step made an appointment with me and Torres came down. He's the rep here in Arizona. He gave me a presentation, and then my girlfriend wasn't here, so a second time, he came down and gave the same presentation to her. I wanted to make sure that I didn't miss anything. They put the tub down on August 25th. It took two people, and it took a full day. They took out the garden spout which we never used because it's unsafe for old people like us. The tub is the way it was explained to me. It's very easy to use. We use it quite a bit. My girlfriend's skin is looking really good. It's awesome for retired people. It's safe. There's no danger of falling. I like everything about it.

The sales representative at Safe Step came to the house and he gave us a presentation and measured the bathroom, and then we made the deal and ordered the tub. They dropped in the tub and it was backwards. The drains are on the wrong end. So, we got ahold of him again and did another contract and ordered the correct one, but it hasn't come yet. The only thing is the tub is very pricey.

I liked the lifetime warranty where everything should be taken care of, where Safe Step would come and take care of it if we had problems compared to some of the other brands. Also, the rep was very knowledgeable. And the installers knew what they were doing. They came in and got it done, cleaned up their mess, explained everything, showed us how everything worked. So, we were pleased with how they put up the wall that needed to be put up to run the plumbing up and the wiring.

The rep answered all my questions and it was a good experience when he contacted me. The installation was done ahead of time. The guys were knowledgeable. They came on time and was done before 5:00. I was amazed. Shortly after that, I noticed that some of the caulking was a problem. It hadn't adhered. So, I called the company and the representatives were nice and friendly. I was gonna get a callback but that never happened. When I suggested that they just send me a tube of the caulk and I'll just do it myself, they were right here. Later, I noticed that there was water on the floor in the area of the tub and I called Safe Step back and they managed to get somebody out within two days. The guy was very thorough. He took care of the caulking as well as informed me that there was not a leak.

Once the Safe Step sales person came out, we went with them. Our experience was informative and quite good. The installation took a little less than a day, and the people that did it were very good. As far as the walk-in tub, my wife likes the bubbles.

The Safe Step rep was very clear on what she was selling. She didn't try to ** her way through it. She was very thorough. The installers were also very knowledgeable about what they were doing. They did a clean job and put it in very thoroughly. When they left, everything was clean and like they said it would be. It was operational. They said I had to wait. The water had set in the tub for 24 hours to make sure the seal was set. My wife uses the tub regularly. My wife and kids were also able to use their phones to hook up the music.

The sales rep of Safe Step was great. She explained everything in detail. We measured everything to make sure it could go in. The installers were on time, got it done and explained everything to me. They were really good. They didn't leave a mess. They hauled everything off. They took care of it. They did a great job. They sealed everything and made it look really good.

We had a tub put in by Jacuzzi, and it was horrible. We couldn't use it. We couldn't reach the controls, so then we went researching and found Safe Step in a few advertisements. Their rep was phenomenal. He understood why we were getting rid of the other tub and they're $25,000 a piece, so you don't get rid of them easily. It was only two weeks old. He went ahead and measured my arm's length. He looked in his specs and he knew that we'd be able to reach it. Then on top of that, before they installed it, he had them bring the tub here and had us physically sit on it and reach for the handles. Who brings a tub in and lets you sit in it and see if you can reach it before they install it? If we couldn't, they said they would just take it out and there would be no charge. The rep went above and beyond what anybody else was offering to do.

I got a walk-in tub and shower. They told me I had lifetime warranty. It's little bit expensive though.

The installation was a long drawn-out affair. The couple that came and put it in didn't get started till the middle of the day and left till after midnight. Also, the tub doesn't do what it was represented to me it would do. I made a $28,000 mistake. My hot water heater doesn't last long enough to fill it up. After it gets up a little above the seat, it starts getting cold. It is relaxing but the last time I used it, it leaked. I had water all over my bathroom floor.

The installers were two good men and I was very pleased with what they told me. I’m pleased with everything. I use the tub every other night and I like it. I like the hydrotherapy. The tub has two little safety bars in it and I use them to get up. It also definitely helps my wife to get up. So that works really well.

Safe Step seemed better as far as not having such a high step in. It’s a lower step out. Their rep was nice and the sales process was excellent because he brought out all we needed. It's just the price was a little steep for me. That aside, the installation didn't take long. The installers had to go through the wall but they completed that up really well, so I was really pleased with the way they did the work. They had everything in in one day. The tub is excellent and we like the spa and jets. The grab bars in the tub help a lot. We just had to add one grab bar on the side.

The salesman happened to be somebody that my mom had known for years and years and he spoke very highly of the product. He didn't pressure us, which was something that I liked, and answered all our questions. Plus, Safe Step had a sample that I could look at because I like to shower and my mom needed the walk-in tub portion. During the installation, my mom said it was awesome how they got the tub in here and she was very pleased with the whole thing. But the walk-in tub is pricey and I don't like that I'm always stepping on the draining plug, and plugging it up. The seat is also quite deep.

Two guys did the installation of the walk-in tub and they said they’ve been doing it for several years. They had to take the whole tub out. They put up plastic and covered everything they could to make sure that dust didn't go everywhere. They seemed to know what they were doing. They had to do some electrical work and plumbing and it went well. We had a Wi-Fi camera and we put it in there so we were able to watch what they were doing. It was an interesting process. The installation took about six hours. It was what we were told and that was about right. We like the Safe Step walk-in tub very much and its ease of use. We’ve got very good features and the whole process went very smoothly. The customer service has been very good so far and has answered our questions right away.

Our Safe Step walk-in tub is good quality and we like it. The guys that were here were very nice installing it. We haven’t used the walk-in tub that much but it is more convenient. It's got one light though that doesn't work.

My sister had been wanting a walk-in for quite a while. She's wheelchair-bound and can't get in and out with a regular tub by herself. I would put up grab bars and she would get in but she had trouble getting out. She decided she needed a walk-in tub. We had Safe Step installed and the tech did a good job. The work took four hours and it was done the same day. My sister likes the tub. She can get in and out by herself. The only thing was she used the tub and the door wasn't shutting properly until she put her foot at the bottom of that door.

Safe Step called and their rep was okay. The installation went well. I like that the tub is relaxing. I like everything about it like the jets. It takes the sores out of my legs. I use the tub for about 5 to 10 minutes when I'm gonna take my bath and I do it before I go to bed. Everything is good.

I like the Safe Step rep. He came in. He was personable and he sold me on his personality. The installation team was very nice. I thought he was gonna be bothered. I said, “Can you show my son?” He showed my son, too, without any problem. I just wanted to see how his customer service skills was, and he was great. My walk-in tub is working great. I didn't know that after you use it, then there's some air. It shocked me. Other than that, it's great. I love the Bluetooth. It plays my music. I can turn on my Bluetooth in the tub, and I can be in my bedroom and still listen to music. Since I've been able to use my tub, I sleep like a log.

We had good service with them and we love the tub. The installers did a wonderful job. My wife and I wish we did the Safe Step sooner.

The reps did a very good job. The installers knew exactly what they were doing. They did the job really well and it was perfect. We love the new walk-in tub and I love being able to step into it.

The rep was great at explaining the process and the installers were very efficient. The work they did was perfect. But the tub takes a long time to fill at 20 minutes to half an hour.

I called Safe Step Walk-in Tubs and set an appointment, so the man came out and showed me the ropes. I liked it, so I said, “Let's go and get it.” It was nice when I got in there. But I didn't like the water all over the floor. I got a leak on the spray part and it keeps leaking. I ended up not noticing that and I opened the door, and water went all over the floor. I called a couple of days ago about getting it repaired.

I had a rep come out and do a demonstration and I decided to buy a tub. The installation went very smoothly and everything worked out fine. The aeration jets are nice and the overall quality seems to be excellent, although it's very expensive.

The Safe Step rep was very polite. The installers were also very good. They were here for a total of seven hours. Got the walk-in tub all done. It looks beautiful. I love it. I feel safer since having it. I am also getting fewer aches and pains 'cause I'm finally being able to go to my chiropractor, and between that and the tub, I'm feeling better.

Safe Step was really good. They did what they said that they were gonna do. The rep was really nice and detail-oriented. He took the time to explain everything. The installers were awesome guys, too. They came in and did their job. The music feature is amazing because you can actually relax. And the oxygenation feels so good.

I had a good experience with the sales rep as well as the installers and I felt good about the walk-in tub. But we’re trying to get used to it. I didn't expect it to be as big as it is. Safe Step should have a showroom nearby to see the whole product.

When the installation was found to be defective after a week, the problem of aesthetics was ignored. We think the buckling of the facia degrades the appearance of the house. Later a tub-hose sprung a leak and caused a flood. The response time was slow. It took 3 days before we could bath. The flooding issue was not addressed, and hopefully there will be no damage to the house. Only time will tell. Then the drain cable seized, which we are trying to deal with. There is supposed to be a lifetime warranty, but no service response, yet, after 3 days. When you have a tub installed in your house and it doesn't allow you to bath and you are insulted by false promises of repair times and unanswered calls, it's just not worth $23,000...

Water is cold despite the recommended 50 gal water heater. The 101 degree setting does not function properly. At no time was the water 101 degrees. Flooded the bath room because the water jets were not adjusted at time of installation. Junk!

Safe Step seemed like they had the best tub. They came out and demonstrated their product. They showed me how their product was made and what it was made out of, and it seemed like to me it was a better tub than the other guy. The other guy threw me off when he said his tub is what they put on submarines. I didn't believe that. I didn't think they would be able to afford to make a tub out of stuff like they use on a submarine. The only feedback with Safe Step is the salesman didn't want to talk to us after he got out. It seemed like after he got the tub sold, he didn't want to have anything to do with us. They didn't give me a number to call if something went wrong with the tub. I had to figure that out for myself.

I've been trying for three weeks to get somebody to come out and look at my Safe Step tub because I got water running all over the floor. I've never been able to get anybody to do that. I made 12 calls before somebody got somebody to call me back. It took about five weeks to get somebody to come out and look at this tub, which is unacceptable.

Working with the rep was great. There was no high pressure. The installers had the tub in no time. They filled it up with water and showed us different buttons that we could push. The tub is great. I like to shower with it so that when I stand up, I'm sure I'm rinsed off of any soap residue. Also, I can sit in the tub after I clean up, use it like a hot tub, and let the jets do their job.

My Safe Step tub takes 12 minutes to fill up before I could use the features. It takes an hour out of my life doing it, and it's boring, but I get to listen to music and play with all the neat colors. I enjoy it. Also, the jets help a lot. It relaxes the whole body. I would get it as hot as I could stand it. When I get rid of the hard bubbling thing, it would take 20 minutes to get those first two. And I would go into tiny bubbles, I would have to open that curtain, and I've got a fan there that blows in there, because it is hot. It's like a steam bath. It's refreshing in a lot of ways. The first time I used it, I had the best sleep I've had in a long time. And ever since, when I get out, it's the best sleep I have. I've recommended the tub to anybody. My friends have said, "Wow, that looks so relaxing."

We had a couple of hiccups in the check-handling but otherwise, the customer service with Safe Step was good. The guys came on the appointed date and installed the walk-in tub in a timely fashion. We hadn't gotten the surround around the shower portion above the tub installed and that would have been done by now. But that's not part of the program of the installation.

Safe Step was the best quality brand. They had come with excellent reviews. I did a lot of background research, and it was the way to go. The gentleman was very thorough, very professional and explained everything. Any questions I had, he answered quite well. I had really no doubt at the end of that what I was getting involved in. The installers were excellent. They had a separate team for the electrical work. They were very professional and courteous, and I can't say enough good things about them. Everybody I've dealt with from the installation, to the initial interview and the finance people, everything's been great.

Safe Step's rep was very knowledgeable about the tub and very helpful explaining it and all the little bells and whistles that went with it. She took time to explain all that. She was also knowledgeable of what was going on and was very thorough in checking everything out to see that it would be something we could get. The installers were prompt with the time of arrival and in putting the tub in. Also, they were courteous of the surroundings. They had to remove the door facing, but they were able to replace it promptly, and everything was back to normal after. Everything went smooth. I got the shower with the tub. It also has the aromatherapy, and the jets.

Safe Step Walk-in Tubs' rep was the third person and he was the only one that came with a video presentation and explained it. Other companies were less money, but Safe Step had the best deal where I would have the lifetime warranty and would always have someone if I have ever come across any problems. Also, they explained about the parts and how the company makes everything themselves. I've had good experience with the tub. It's a good product to have and you would feel much better after getting out of it. I like the water jets.

Safe Step's rep was informative. He got an answer for everything I asked. Safe Step said the cost would be 16,000. It ended up 19,000. But it's worth it. My new walk-in tub is the best thing since grape Kool-Aid. I love the jets. It is so relaxing.

I feel like I'm being squeezed in a little barrel full of water in the tub, but I'm getting accustomed to it as I use it. I wish it had a headrest for the back of it, though. I go to tilt my head back and I have nothing back there to hold my head up. That's the worst thing. But I like the sauna part and the jets, although I can't use the one that goes from my back because the water's up too high.

Everything was great with my Safe Step experience. The installation went great. Just had a little small strip that I gotta get replaced. We like the walk-in tub.

Safe Step had the best discount and what I wanted. The installers were also very professional.

The Safe Step rep we worked with was fantastic. We love the tub. But it needed a liner put under it because if that latch is not fastened all the way or if a five-year-old gets in the tub and their shoulder hits the lever, you've got water all over the floor. I've already had two major leaks and it was due to the handle on the door. I would have rather it been a little bit longer and a little more shallow. That way, it won’t be taking quite as much water and it would be more relaxing. Also, where you dump the aroma stuff in, it is broken. But we haven't called Safe Step to tell.

The Safe Step rep was a liar. She should have come out and told me that I needed a tankless or a continuous tank of hot water installed before I could proceed with this procedure. Because the water tank I have, which is brand-new, only holds 40 gallons of hot water, and the tub is 100 gallons. So, I didn't have a big enough hot water heater to supply the tank to enjoy the tub.

The installation of our Safe Step tub was quick. The installers put it in and they were gone. I like the whole thing because I understand I can use the rain gear, the impulse and the lighting settings. Everything's good to me. The tub’s working well.

I needed a step-in. I called Safe Step and they sent me this representative here and he talked and talked out here. I've not been able to use the tub though. There is something that was not hooked up right when the installers put the tub in. They wouldn't let us watch them. They kept the blind and the door closed and said they didn't want us to bother them. It made them nervous. My son said he didn't see anything wrong why he couldn't, but he was sitting there in the living room which went straight through to the bath and they shut the door where he couldn't see them. Before they set the tub, they had to put a plywood down.

I looked at the Forbes list of the top bathtubs and I was not impressed. The thing about Safe Step is they don't submit information for those. They're self-contained. I went to the Safe Step website, read some reviews, and studied the situation that way. TJ was my rep and he was fabulous and really good. I have two active duty youngsters in the military and TJ gave me a discount for that. Safe Step gives you a discount for your hot water heater too. They did everything they could. We were cash customers.

Their sales rep Marshall was perfect. He gave me his card. The installation went really well. The installers took a long time but they did a good job. We really like the tub a lot. But it's pretty hard to close it. To shut the door, you have to be pretty strong. Other than that, my husband really enjoys taking a bath with it. Every other day, he uses the tub. He likes the music too. The tub cost a lot, but it was worth it.

I was impressed with Safe Step's rep. She was fine. The installation day was quick and took about seven hours. The people working didn't bother us. We were able to go ahead and they weren't in the way. It was wonderful. We got everything that Safe Step could offer. The product was great for me because I have hip and back problems. My husband has knee problems. We're very satisfied. I'm able to sleep better. I like the microjets and I love the aromatherapy.

The installation was supposed to be on June 20th. But the rep called and said the techs would be here with my Safe Step on the 5th. I asked, "Will you get in touch with the people that are gonna put it in to make sure it's okay with them." She said she would have everything lined up. But I didn't hear anything else from her. On Sunday, I thought someone would call to say around what time the techs would be in on whatever day they were coming. But that Monday at 9:00, the doorbell rang and it was the installers. The installation was a great experience. The tech showed me all the features. We got the tub to match the color of the tile around it and it looked perfect. So far the tub has been a tremendous help to me and we are all enjoying it. I go in there, sit down and turn all the jets on. It's heaven on earth.

Customer service was great and I was well-informed. Our new tub is serving its purpose and I really like it. But I'm an older gentleman and I'm still not sure how to turn the hand shower on and off. Other than that, the foot therapy bubbles have been my favorite feature. I recommend SafeStep.

The sales rep answered all my questions and showed me where the product was made, and that it has a lifetime warranty on it. He had to measure it and make sure it fits. 'Cause he said they had to make it. The rep explained that it was gonna come in, and if they had to remove stuff, they'd remove it, and they would replace it just like they found it. The whole process took four hours. I love the tub. It has a showerhead. It's working perfectly so far.

The gentleman who came over was very personable and nice. He was not pushy in any way. I said no to his proposal and my husband said yes. And he never says yes to anything like that. So, we got the walk-in tub. The installers were here ahead of time. Four men were working with the gentleman who ran the crew. They were great and knew exactly what they were doing. They came in, took out the old tub, put the new one in and walked us through what we're supposed to do. I was sitting in a chair and the gentleman who was running the crew got down on his knees and showed me the pictures and went through everything to me. So, I didn't have to get up. We expected eight hours and they were out of here in five. The quality was good. The paint was knocked up a bit in the bathroom but we have extra paint downstairs. We can just touch it up.

The installers knocked part of my Sheetrock off up where the shower rod was. I also had yellow and white dust over my entire bathroom and they didn't clean up anything. Safe Step lied to me too. They said they'd put a shelf in here, but there's none. They also told me the water wouldn't run that fast enough and they told me to call a plumber. I called the plumber and the plumber said there was nothing wrong with the line. They told me I had to have it in writing before they'd come out here and see about it, and I just forgot about it. We are totally disgusted.

The reps who came to do the presentation knew what they were talking about, and I was extremely surprised at the installers' efficiency. My wife is 81, and she uses the walk-in tub. She's not unhappy with it.

The seller we had is a really nice, friendly guy, and he's really enthused about his job. Installation went smooth as silk, and it was done in one day. The price is steep, and I see a few things on the tub I don't like, like I have to squeeze up against a chair inside to get the door shut. We're also having trouble with the selection buttons. Half the time, they don't want to work and I was gonna call in about it, but I haven't had the time. Besides that, the tub itself is great. It's really soothing and I can just lift up my arms and legs and I'm floating. It's a good product and I'd recommend it.

I like the design of the Safe Step tub. It looks more attractive. The young man who sold us was Brian. He did an excellent job. He was very knowledgeable of what was going on and answered all of our questions to our benefit. We got the walk-in tub combo with the shower package. They said they could do it in a day. They were here around the time they said they would be here and were gone by 4:00 o'clock. Our house is 45 years old, and we had a cast iron tub. They tore that out and I was impressed that they did a beautiful job. We have already recommended Safe Step to several friends. In fact, we're known around the neighborhood as, "Come up to the **'s and bring your towel and $5. They'll make you take your bath."

The presentation was very detailed. The young fellow was there several hours and he explained everything to me. But we had some little setbacks. They sent the wrong tub because of the opening, the hook-ups, etc. They had to go back and get it. When the installer opened the drain thing, part of it was broken. He had to come back the next morning. Other than that, everything was good. They showed me how everything worked very thoroughly. The Safe Step tub is doing what I thought it would do. The neuropathy doesn't go away, but it feels a little better in the warm water. When I get a pedicure, I tell them that the polish is just extra because I just go for the foot rub in the bath. I can barely hear the voice that's announcing something though.

The Safe Step rep was nice, very respectful and informative. The installation team came out and hooked it up in one day. They didn't waste any time. They got right in there and got to work. I can't wait to get the thing so I can play my music in there. But I don't have that capability yet because of where I live. The only thing I couldn't figure out was how to get the water back out of here. I didn't know that there was a thing you can open and shut so when you are in the shower, you can leave it open and still take a shower. We like it. I don't like to spend that kind of money on anything but the wife needed it. It's something she could get in and out of easily. I feel safer now. I don't have to worry about her falling.

There are so many gadgets on my Safe Step walk-in tub and I'm still trying to learn how to use it. The tub wasn't in when their sales rep came and explained things about it. So, I wasn't actually looking at the tub. Then, when the guy came and installed everything, that was fast too. I'm slow on the uptake and it's hard to comprehend stuff when it goes so fast. But I've been able to use the tub. It's just that I have to do trial and error. One of the things the guy emphasized was to make sure that the door was closed and I thought I had when I used it the first time. But it wasn't until after I was stepping out the tub that I noticed that the door wasn't closed tight enough and I had flood on the floor.

I was trying to get a walk-in tub for my mom and get the price her, but I ended up buying one for my wife. My interaction with the rep was nice. He explained things to the point that if it didn't go well, then I wouldn't have bought a tub. I was out of town working during the installation, but they seemed to have done a good job and it was a same-day service. Everything went fine, and my wife likes everything about the Safe Step tub. I tried it out once, and it was all right. The water starts getting cooled down the closer it gets to fill the tub. We definitely need to get a hot water tank. I didn't comprehend that part. The rep and I talked about hot water tanks, but I didn't visualize that whole water heater in there. I have a water heater, but we're looking at 80 gallons of water versus a 40-gallon water heater, so I gotta get a new one.

When we had the Safe Step representative come here, he was very good and thorough in the knowledge of every part of it. My husband likes the jets, the fact that he can sit there and get his back more massaged. It also has a bidet. But we have two problems. One, the remote did not jive. I had to call them. They told me what to do in the electrical circuit box. Two, we had originally opted for this glass closure. When it came in the box, how huge it was and heavy, we decided we'd rather not have that. We’d just use the shower curtain. The fellow told us at that time that if I called and told Safe Step that we opted not to use it, somebody would come and pick it up. That's been over a month, but it's still sitting in a box in the hall, taking up all kinds of rooms. Somebody was supposed to call me back last Friday but they didn't do it.

My experience with Safe Step has been positive. The sales rep was awesome. She knew what she was talking about and the product, too. She answered every question I had. It made me very comfortable. The installation day was great. They were professional. They were very courteous about what they were doing. They explained everything to me. I don't have any problems with what I went through and what I've done. I'm pretty happy with it. The tub looks really awesome. I would recommend it to anybody.

The salesman was very thorough. I had very few questions because he pretty well-covered everything. But the installation was a nightmare. What I got is a gaping hole for a door. That was the 10th of May and I've been without a bathroom door all this time. I am not pleased at all. I talked to Chris, the installer, and they had forgotten to bring a door with them. Nobody had a 28-inch right-hand swing door pre-hung anywhere around. I called Safe Step on May 22nd and I didn't hear from anyone from Safe Step until Chris called me two days ago.

Safe Step offered the better option of options than American Standard and Kohler. The best spiel we had gotten was from them. They did the installation in one day. Our mother likes the tub, but it intimidates her. She has some memory issues, so it's hard for her to remember which knob is what. She needs that cheat sheet that we have. But she took a bath the other day and she was very happy. She's been using it as a shower, sitting in there, washing her hair.

Safe Step's installers were here for less than a day. They did a good job. I like the jets and the micro things. However, the tub is not deep and not long enough. And the door is very inconvenient getting in and out. I would get stuck. My wife is bigger than I am, and she could barely get in there and close the door.

It's hard for my wife to get in and out of the tub we had. It had me afraid a lot of times when she got ready to take a shower or take a bath. I was afraid she was gonna fall and hurt herself. We had a sales rep from Safe Step and he was really nice. He explained everything to us and gave us the option of what we could do and how we could do it. He did a decent job. The installers did a good job too. When they came in, we had a water leak and we had to get a gentleman to come over and repair. The following day, the installers came on out and installed the tub and got everything put together.

The tub is supposed to have magnets that go on the side but those have Velcro. They don't stick like they're supposed to. But they're not gonna send anybody out. They want me to take pictures and then they'll send out the stuff for me to fix it. Also there are stuff that need to be fixed. I have water getting on the floor when I take a shower. I paid almost $10,000 for a tub that I'm not happy with. I'm very upset about it. They need to rectify and give me what I paid for. They cut corners when they shouldn't have.

The Safe Step guy came in and one of the things he told us about was the lifetime warranty, and how they come yearly and make sure everything's running right. We knew that the floor in our bathroom was not gonna be able to hold the tub. He told us that I didn't have to pay for a separate contractor. We liked all of the facts since I've got arthritis that they were working with the Arthritis Association to make sure that it is the best for somebody with arthritis.

The rep did a very good job with the presentation. She sold it. She didn't say any crazy stuff. She just told the true stuff and how it was. I fell in love with the tub. It's wonderful. It's a lot more relaxing since I've had it.

I'm in a wheelchair and I've been unable to take the shower unless I have help in and out. I thought a walk-in tub would work and it does. I don't have to have anybody help me in or help me out. I'm just gonna take my bath. I'm really pleased with it. My Safe Step rep was okay and explained the process very well. The installers did a good job and they would explain everything. They showed us everything before they left such as how to work it. They were very friendly. The tub looks fantastic. It's real easy to get in and out of the tub. I like the little handheld shower too. Sometimes I don't wanna sit in the water and I just want a quick shower. It feels good to get a good clean bath when sometimes I have to skip it. I'm really proud of my walk-in tub and I love it. I'm glad I got it.

My mom who's 81 is struggling to get in and out of a regular tub. The Safe Step walk-in tub gives her more independence. I have already talked to the company today about a couple of things I'm not happy with. The first one is up to the installers. When they left the house, we realized that one of the places where they caulk did not seal, and it was coming loose. So, I immediately called them. It was maybe five minutes. They said they'd come back to us next time they're in the area. My issue with that is they were five minutes away, and it would have just taken you five minutes to caulk it.

The salesperson answered all questions and with great reassurance. It was typical program salesmanship. But the conversation was excellent and he did a wonderful presentation. He did everything that he was supposed to do in a manner that was acceptable to us. Safe Step has a couple of different features that other companies didn't offer and I got the walk-in tub. The installation could have been better. There's a lot to be desired with the contract people that they assigned after the sale. Safe Step is responsible for their contractors and I am dissatisfied with it. The contractor was not up to professional standards. But Safe Step, the brand name and the sales, lived up to their expectations or advertisement.

It was an awesome presentation by Safe Step. That gentleman that came and did it, did a fantastic job. Answered all the questions, went through everything, step-by-step. I enjoyed that part. The installers did a wonderful job as well. Nice couple of fellas there. They came in, did the job, explained, let me watch. Explained what they were doing, answered questions. Good team there too. My wife joys the tub part of it. It's a little tight for the shower part of it. But I understand that because it needs to be for the elderly. Other than that, everything seems to be fine. We like it.

The salesman explained things well and the installers were great. They had a crew come up here and the guys were very polite. They talked to us about everything that they were doing and they were very knowledgeable. It took them about three and a half to four hours to install our walk-in tub and one of them explained how to use the tub clearly. So far, I like the foot massage and the back massage features of our Safe Step. I just like being able to sit in nice warm water and relax.

The reps were very nice people and they explained the process very well. The installers did the job in a few hours and cleaned up. I like the tub's water jets because I have a bad back.

The installation team did excellent work. I like all the different features the Safe Step tub has. My wife and I both love music and we can play music through the speaker system. The jets are great. Everything including the door is right on point.

The rep was excellent. I was sold the day that he finished his spiel about the Safe Step tub. The installation crew did an excellent job as well. They did it in the amount of time that they said they were gonna do it. We’re enjoying the tub. You couldn't get a better product for the price.

The presentation was excellent. The rep who did it was upfront.

The rep knew his business, and we got along with making the deal. They started the installation at 8:30 and was done by 2:30. The tub is safer for my wife. It's got the stuff on the bottom so she won't slip and slide. That was the main thing that sold me. I'm well pleased with the product and I'd recommend it to anyone that's in their disabilities of getting in and out of a bathtub. I should have done it a long time ago.

I love everything about the tub as far as my needs. I would recommend it for anybody. Safe Step Walk-in Tubs's rep was a very good salesman, but he lied to me a couple of times, and I didn’t find out until later. He wanted to widen my bathroom door so I could get my wheelchair right up to the tub. And when the guys came to install, they measured and re-measured, and said, “You're not gonna be able to get your wheelchair in there, but we're gonna widen the door just to get the tub in.” That would have stopped me from even buying it right then and there. But I went ahead and went through with it, and they ended up tearing my cement floor.

There was a gentleman who was out before then who took down where the tub would be arranged so I didn't have to worry about that when the Safe Step installers come to install. And the installers completed everything that day. The only thing that I have a problem with, because I wasn't sure how it worked, is the aromatherapy. That hole that’s in the back of the tub area where you’re supposed to put some kind of crystals. I had a problem with it until I reread the literature the last couple of days to figure out that it only worked along with the two settings. It tells me that I didn't do it long enough for it to kick in. At least that’s what I got out of it.

The Safe Step rep that came to my house was very courteous. He was presentable and nice. He sat here talking with me and my daughter. He answered any and all the questions we had and never did get upset about it or acted like we were bothering him. He was there for quite some time too. The installer and his little helper showed up at 10:00. He didn't introduce himself to me. But I just let them go at it. I let my son-in-law know to keep dogs in the room because I knew they were going to be in and out. The installation went fairly well. Then he explained and went over the use of the tub, which I'm still learning. There's a lot to take in. There are too many bells and whistles, but I'll get to know them eventually.

Safe Step Walk-in Tubs' rep was perfect. And the installers did a great job. They got everything done that one day. I like my new tub. The only part I don't like is not sitting in it when it's not filled up. I'm used to having water in it first. But you can't do that with a walk-in tub. And it empties fast. I wish it would fill as fast as it empties. But I like the Jacuzzi effect. I’m happy with everything so far.

This was the second time that I've had the work done by Safe Step and I didn't like the way I was treated. I paid cash for this tub. I was told that if I use my cards, they were gonna charge me 3% or 8% to put it on my card. So, I said, “Okay. I’ll pay.” I also paid cash with the other tub. The first guy that did all the installation did it so fast because he was working alone. He didn't have anybody to help him. So he was simply trying to get everything done as fast as he could. He had to tear into the door and take the frame out. The same thing happened to the other one. But they never fix it up for me. Safe Step finally sent somebody to come and fix it.

It was a good experience. The Safe Step Walk-in Tubs salesman was nice. When the reps came to put the tub in here, they were polite and respectable. They finished it up in a day. I like everything about the tub. I like soaking in it and relaxing in it. The quality is good.

The sales rep was a good guy. He knew a lot about the product. It took 12 hours to complete the installation. It didn't work according to the specifications of the drawings. They tried to do a skip job on it. I had to call Joe and he got it resolved. My agreement was it was supposed to be a full enclosure. They were gonna take out one shower and put it in a new area, and then they were supposed to cover the wall away from wall-to-wall on the ceiling and wall-to-wall on the back wall and on the side. But the installer thought he was gonna come in and cut into my fiberglass back panel and just stop the whole thing at half. They wanted to just go 47 inches instead of almost the length that they had to go. But that wasn't what the agreement was. It was in writing. Everybody knew about it. The guys that were doing it even had the paperwork on it. But they tried to get away with doing that.

The installation went well. They came out once but had the wrong size tub. They went back and rescheduled then got the right tub. The tub is great. I like the micro-bubble thing and the lights are cool. The tub is not cheap but I'd tell others to give it a shot.

We like the tub. It allows us to be able to move freer and be a little more active. My wife can sit in there and soak and have jets on her and help her relax. Overall, Safe Step did a really good job.

I bought a Safe Step tub and it took me two months to get it because they said they had a permitting problem. The inspector came for the final inspection and apparently, there was paperwork missing. The paperwork was the initial permit had never been drawn. So he was upset about that. After the sale was complete, the rep pulled out a flyer that said the tub requires a 50-gallon water tank. He knew I only have a 30 and he had me waived that. The big problem is that nobody works here. Every single phone call has been from somewhere else. I'll send somebody who's 100 miles away.

I gave some contact information to Safe Step online, and within 24 hours, I had somebody on the phone wanting to make an appointment for the sales rep. Then he was here in three days time. So it was a fairly quick response. For the installation, I had been told a window for arrival would be 8:00 AM to 10:00. So contrary to my usual practice, I was up and dressed by 8:00 but nothing happened. At some point, one of the installers called and said, "We're just now headed out." Originally, we were scheduled for Monday but I had received a call that there was sickness among the installers. Then it was scheduled for Saturday at Memorial Day weekend. I was surprised they were going to do it on Memorial Day weekend. But I was told by the person on the phone that they wanted to stay as close to their install schedule if possible.

I had a walk-in shower and one of these medical stools, but I thought that a walk-in tub and shower would be better and I'd feel safer. I went ahead and spent some money and got a walk-in tub and shower from Safe Step. The installation was very simple. They came in at about 9 o'clock in the morning, and I pointed to them where it was supposed to be located. Then, they proceeded. By 2 o'clock that afternoon, they were done. They explained the operations of the tub and said if I had any questions or if anything out of the ordinary comes up, I can just give them a call, and they would make sure that whatever the problem was would be taken care of. There hasn't been a problem.

When their rep came out, it was easy going. He gave us the facts and information and walked away from us when we asked him to. On install day, they did a pretty good job. But they had to take the whole frame out to get the tub in and I know they're not wood workers. My wife's a little concerned about the finishing touches. I'm not concerned as much, but that's what she got upset about. Other than that, they were very creative on the electrical. I didn't like what they told me about going down to our main hallway downstairs and putting all kinds of patch panels. They figured a way to go up straight to the attic and back down again and I was pleased with that.

Tina came in and showed me the Safe Step. She did a great job of explaining and taking me through the details. But after I got through the machine, I was even more pleased that I picked that one instead of the two others that we looked at seriously. We paid a little more for Safe Step but we're happy with it. I've had my Safe Step now for about two weeks. At first, I was very unhappy. I had a very hurried installation by a young man by the name of Chris. But he came well-equipped, and he had a helper with him. He did a good job with the installation, but he was extremely hurried and did not have time to give me a full explanation. I even told him to slow down. I wanted to understand him a whole lot better than I did. I did that twice during the course of the conversation. But he did go through the numbers.

I had two companies come out and give me estimates, and Safe Step had more to offer. The installation went well. They did some damage, but they're having someone come out on Friday to fix it, so it should be fine. The bathroom door wasn't wide enough. So, they took off the doorway. They put that back on, but someone's gonna touch it up so it looks better. The tub seems great. It's helping my mom out a lot. I like the micro bubbles. They seem to work very well. I would recommend Safe Step.

We're all very tall people and our knees would have been almost to our chest by the time we got in the walk-in tub. When we talked to the salesperson, he knew that because we were sitting there. He put the numbers down and got one in here but it was so short when I got in it. The man who installed the walk-in tub was super nice and quick on getting stuff done. He said Safe Step had one in stock and we could swap it out so he called me a few days later and brought it up, and had it installed that day. So Safe Step did a good job on that.

The original installation started eight weeks ago. But the glass and the brackets to mount it were missing. It took them a while to get somebody back out here to try to rectify some of the install issues I saw. We've also got a problem with the caulking. It won't set up on the tub. If you touch it, it's still wet. They're gonna call me back with a date and time to fix it. I can't use the shower and don't wanna try to even attempt that now with the caulking situation being what it is.

Safe Step Walk-in Tubs' rep was there soon. It didn't take long to have him come over and demonstrate. Had we wanted a beige tub, we could have had it sooner. But we wanted white, so we had to wait a couple of weeks. But it came in early, too. The installers laid everything down, laid plastic on the floor to protect it, and kept the doors closed to the bathroom so that when they were taking out the old tub, the household wouldn't be filled with dust. And they cleaned up. We were very satisfied. The tub doesn't drain as fast as I would like it to. But I like the micro and jets. We were very satisfied.

I liked everybody that I talked with and the person who came out got me sold on the Safe Step walk-in tub. He went through all the other brands that they had and he was very honest. He said there were some that were cheaper but I wanted something that was going to last and I wasn't going to have any problems with. It's always good to get a bargain on certain things, but on something like that, I didn't want to get something that was just going to be a constant headache. When the tub was put in, the installer explained everything and went pretty much in good detail.

The Safe Step salesperson was convincing. He was really good. He made me believe that it was of good quality. The installation went smoothly and fast. The installers cleaned up after themselves. It was a really good experience. The Safe Step is an awesome tub. It has all the gadgets like the lighting. We also got that thing that plays music. There are speakers in the tub. So we just play our music from our phones. But the shower attachment could have better quality. After the installation, they didn't attach the pole correctly. So the water started squirting out. I had to go and tighten it but it was really easy to do. When I did that, I noticed that the quality of the shower could be better for the amount of money I spent.

The rep was the best I've ever seen. He knew his product and all the guarantees. I had to call him and get him to call the company about demanding $22,000. We worked out a payment deal of 200 and something dollars a month. The techs cut the door so we could get a wheelchair into the tub. The installer was on the phone with me when I ordered the tub and he got all the specifics on the door. The replacement door finally came in and as soon as it's installed and it fits, I'm ready for payments. I like the tub and I'm happy with it but I'm not completely happy until I get a door that fits. The wife doesn't like to use the tub because of the open door.

The techs just went in and did the installation. Somebody could have given better instructions how to use the tub. They flashed through the instructions really fast. When I first tried to use it, I didn't even know you had to wait 15 minutes to a half hour to turn it on so you can get warm water. I was disappointed that it doesn't have any apparatus to maintain the heat. Since then, I haven't tried using it again. Also, I was disappointed I didn't get the shower kit because when I talked to the guy at the factory, I told him, "I want everything that comes with it."

The lady who came out told us all about the Safe Step walk-in tub and she was very informative. She took good care of us. Then, the installation took seven hours and the installers were pretty good in explaining how to use it. But the finished work could have been better as there were some minor issues. So far, I like the water and the air jets, and the water massage features of the tub.

The sales rep who came out explained everything down to a tee and he was really good. Also, the installers were wonderful. They took their time and they were very friendly. If I asked questions, they took time to explain what they were doing and how they were gonna do it. They came that morning and by that afternoon, they were gone. One of them explained and showed me all the features and he walked my daughter through. She loves it. It's a little bit too much water for me. On a trip, and we had a lot of walking, and my body was so tired when I got back. My daughter said, "Mama, why don't you get in the tub?" I said, "No, I don't have time." She said, "Put the jets on and just relax." So I did, and I felt so refreshing when I got out. My body didn't ache anymore and I laid my head on the pillow and went straight to sleep.

They came to the house and showed us everything. The presentation was wonderful -- the way the rep explained everything and showed us samples of how the tub would feel and the sturdiness of it. I'm in love with the tub and the microbubbles make the skin soft. It exfoliates everything and it's very nice. My sister said it costs too much but it's well worth it, for me. I don't have to worry about taking a bath and falling.

I like that Safe Step is all made in the US. Everything that goes into Safe Step is made in the US and I'm not so crazy about China stuff. The sales rep got a little pushy. He was trying to make a sale. He wanted us to make up our mind that day very badly. Also, we were just left hanging for a few months. We were given a time frame, but we were only updated one time. As far as the installation, the last minute, we changed where we were gonna put it. My husband didn't want to put in a lot of extra tile and have to hire somebody to do that. It was going to go in a bigger bathroom and replace a big garden tub.

Safe Step reached out back to me. Their sales rep was very good. He was very well professional and went over things very thoroughly. He answered all my questions and he reached back to me on several different things of what I should and shouldn't do as far as my hot water heater was concerned. At the time that he came out, I didn't have a hot water heater because it had just gone out. I'm trying to figure out what to put in. I thought about getting a tankless hot water heater but he told me I would be better off to get gas. The gas one was gonna cost me too much money to put in because I'd have to revamp everything and do everything all over. I was wanting to put the hot water heater in my basement. He went over different things like this with me so that I would know what I would be in for.

The Safe Step salesman was fairly convincing. Our walk-in tub was put in on the 25th of May. The installers were very nice. They took the old one out, put the new one in, and it took about six hours. Our tub had the circulating jets and I like the setting that exfoliates your skin. Overall, the tub is nice. My only problem with it is I have a 50-gallon hot water heater and when I use the tub, it uses all the hot water. Then when we try to rinse, the water is not hot yet.

We are very satisfied with the product of Safe Step. My handicapped daughter is very happy with it. It was not cheap, but the way the sales rep explained to me was very nice. Everything was also fine with the installation. They did it quickly. The only thing, the inspection took a little bit because the inspector was not so happy. We needed more fire alarms. They had to come back, but it was not a big deal.

The salesman was good and everything went well. We’ve had the Safe Step walk-in tub for one month and my wife likes it. It helps the aching bones.

The guys who did the installation of the walk-in tub were great. They were careful with the surrounding apparatus. They were going all the time and they had it in in one day. I've got diabetic neuropathy and weak muscles due to the neuropathy, and the bubbles and the water jets feel so good. It's like getting a full-body massage. When I get in the tub, I'm in there for at least half an hour. We love the Safe Step walk-in tub and we’re in it three times a week. People should get it. I would even let my friends come over and try mine and see if they like it. You get them in there one time and they're going to buy one, especially my golfing buddies. They have arthritis and sore muscles.

The salesman was very informative and professional. Once I saw his presentation and saw the merchandise, I was sold. The walk-in tub was delivered and the two fellas who installed it did a wonderful job. They got here about 8:30 in the morning. They were young gentlemen and they went right to work. They never stopped for lunch and I was concerned about that. But they kept at it all day. They left at 4:30 and everything was in perfect condition. They worked very hard. I'm in a wheelchair and can't walk at all so, the walk-in tub has been such a blessing to me and it was worth every penny I paid for it. It was much different than I expected. It was much bigger and all trimmed out with molding. My bathroom is a bone color and the tub is that. I've got the jets that help with my legs and my back and that's all I need. The tub drains very fast and fills up fast as well.

The rep had a good product to sell and he knew how to sell it. We were able to stay in the room where the walk-in tub was going to be put and the installer was in and out. The installation was very rapid. Every time I'm in the Safe Step walk-in tub, I just love it. It gives me a nice, good shower and I can sit down and take it. Then I can get up when I have to wash certain parts of my body and I'd sit back down. The quality is great and everything is top-notch.

The installation was very quick and professional. They finished it in three hours. I like the tub. My dad likes it too. I enjoy the microbubbles to work out the kinks and pains. My dad likes the standup shower. He's safer when he takes a shower. But my mom is afraid to use it.

The guy that ran the installation crew was a good guy. He knew what he was doing. My wife loves the tub. It makes it so much easier and safer for her to bathe. It's got a Bluetooth radio, bubbles, an oxygenating thing for the water and lights.

It was a good experience with the company. I was impressed with the salesman who was terrific and the technicians who put it in. The installation was wonderful. My wife loves the tub.

The gentleman was very nice. He checked everything and told me everything would work. I was well pleased with the representative. The installers were very considerate. They did an excellent job. I'm satisfied.

The salesperson gave us high expectations as far as the tub and what it would do for us. The first time that the installers were out, they had to come back because we had to have some replacement done on the floor. We got that done then they came back that next week and installed it. But I had to call them back to do some more patchwork. It looked sloppy in some places. I chose Safe Step because of their reputation, but I'm wavering from that 'cause I ain't getting my stuff done. I don't have the shower rod and the curtain yet. We love the tub but we don't get to shower in it much because it's not completed. It wets up the floor a lot of times. The people that came out to set it up were supposed to be ordering the shower rod and the curtain. That has not happened. I don't know what's going on. Nobody has contacted me.

The rep was a good guy. There was one thing he may have said to me, but I wasn't listening, and I wish I was listening about it a little bit better. I have a tall, 60-gallon water heater and a regular sized home one, and it takes every bit of it. I know how to control the warm water and get it hot at the very end, but it takes the entire tank and the tub under careful monitoring not to run into cold water before the tub is full. I like a hot bath. But I can't do it with my existing hot water heater. I can't get it as hot as I would like it.

The sales rep was fine, and we made the decision right there that day, but the tub is a little pricey. After we got into the point of using it, now I wish I would have done more research in some of the other ones. We also have some issues, including with the caulking and some of the instructions. I was told that I was supposed to get an instruction booklet within six weeks, but we still haven't seen anything. I've got an issue with the drain as well, and I'm waiting for somebody to call me back. I called and left a message once, and I'm gonna do it again today.

The rep was honest and outpouring. He didn't dissuade me either way to do what I want to get done. He gave me the color scheme or what kind of wall I like and was totally awesome about it. The installers showed me what the bathtub would look like before they brought it into the house. The quality of work was good. I even had some cabinets that were over my bathtub and my showers and they took those out. They brought them all the way to the top.

Safe Step was absolutely wonderful to work with. I called a relatively local company and talked to the guy and I really hit it off. He came across as intelligent, wanting to help us out, and not wanting to oversell anything. So he was great to work with. The installers took my old tub out and everything went well. They made everything work out so that there was no major expense involved. I'm an above-knee amputee and I noticed those tubs have jets. I have a spa outside and I had a big tub inside, but it was huge. There was no need to have that big a tub. With the Safe Step tub, I can have the jets and there are other options too and it really helps. The tub is really nice. I'm glad I got it.

The installation went well and the installers were very professional. They had to do it in a farmhouse and put a nice new tub in it, and that's remarkable in my book. The Safe Step walk-in tub is in good shape and the quality is very good. I have limited mobility and it's difficult for me to get in and out of the old tub. So, just being able to get in and sit down in the bathtub is a plus for me. I like having the shower and the tub together as well as having the water bubbles. It helps with my arthritis. But I can't figure out why one pump is not pumping water on my feet. I turned the switch over like it's supposed to and it stayed the same. Perhaps it was something I was doing wrong so, it's no reflection on them. I have not contacted them about it. But I'm sure that once I get ahold of them, they'll be able to do something.

Safe Step Walk-in Tubs seemed to have a better reputation than others. They've been in business a long time. And when the salesman came over, I was convinced that I had the right one. He was very knowledgeable and nice. He was here for a long time and I enjoyed his presentation. The first time the installers came, they brought a smaller tub, and the guy said, "I want you to try and sit in it before we bring it in." I did and it was so tight. So, he said, "I'm ordering you a bigger tub." I appreciated him doing that before he even brought it in. And he brought the other one and I was able to sit in it and I said, "This is perfect." So, they came in and started the installation. I had a lady here that oversaw everything and she said they were nice, cleaned up after themselves, and the installer explained everything to her and gave her the card so I could look at it. I appreciate the way they did it. The gentleman that was in charge was very nice.

I liked that with Safe Step Walk-in Tubs, setup installation was included and I also liked their accessory packet. Derrick was very knowledgeable about the product and helpful in that. The installers were professional, friendly, and did mostly a good job. However, the tub's step up is not great. But if it was a higher step in front of the door and the door was shorter, we wouldn't have to scrunch over in the corner to shut the door over our feet. If the door was higher, there would be more room for our feet, for the door to slide over. Because we only have an inch. I like the tub.

The reps from Safe Step were very descriptive during the sales visit. The installers did very well and got the installation done in one day. I've used the walk-in tub several times and I like it very much. I was satisfied with it. The only trouble is I don't want to get out of it.

Safe Step is a tub that I've wanted for a long time. I enjoy it. It has a lot of jets. I like the jets on my back and my legs. It is easy to get in and out of too. Everybody said it's too much money, but it was worth it. The only thing was where they said they would install it in one day, that didn't happen. It took two. It had something to do with the plumbing. They didn't have the backsplash. They had trouble finding it because they had to come down here. They ended up going to Home Depot.

The rep was great, very understandable and explained herself perfectly. I was impressed with her knowledge. The installation was done in less than a day. It was unbelievable. The installers started at 7:45 and finished at 9:30 in the morning. The Safe Step walk-in tub is for me and my wife, and it’s very good. The whirlpool is my favorite feature.

The installation team was nice though that one man was bossy. I love Safe Step. I've only had the tub about a week and it's so nice.

We're not little people and we thought there would be a little bit more space in the Safe Step walk-in tub. We're mainly using it as a shower because we had a problem with shower chairs and it just seemed like it didn't work. Also, that door that opens to get in there is really tight for us to get. In fact, it's almost like we have to stand up in order to get the door open to get in it and then close it. So, it could be better situated that you could maneuver in it better. Other than that, the tub is all right and we're still getting used to it. When it was installed, the installers got here at about 9:30 and it was after 6:00 before it got all finished.

A nice guy came and gave us a presentation. He told us about the Safe Step walk-in tub and we signed with them. The installation was nice and and it took about two months to get permits. The installers were four guys who were very professional. They were here one day, then we had the inspection by the county. The electrical part passed, but the plumbing part did not because the door leaked. We contacted the company and they sent the crew back. They cleaned the seal and the mating surface, filled it with water, and went for about five days. Then, they contacted the county, and the inspector came back and passed it. So far, the tub is great. I like its micro bubbles and regular bubbles. With the walk-in, it's easier for my wife to get into the shower, which was the main reason why we got it. Even though we have a walk-in shower, this is a lot easier. It's expensive but it's worthwhile if you have problems.

The installation went great. My wife loves the tub. Everything turned out as well as we could expect. The sales rep was an excellent salesperson. He was an excellent fundamental salesman and those people are pretty rare. The installation guy was really good. He made a minimum mess. Everything fits just right. He did a wonderful job and did it all in one day, which was surprising to me. The thing works just fine just as it's advertised.

When Safe Step came in, they checked everything out, told me what it would take to put the tub in, and then they sent the service technicians in and they did it. They had two guys come in and did everything except the electricity that we had to run, and then they had an electrician come in and do it. I've got a bad back and the tub does me good. But I'm not as happy with it as I thought I'd be because it fits my wife better than it does me. She can get more water on her than I can. But I'm pleased with it so far.

I like Safe Step Walk-in Tubs' features. Also, the installation process was good. It didn't take them long, but had to have some tiles replaced. They had to tear the wall apart. Other than that, the quality of the work was very good. They put the tub in. It took one day. The tub is great to sit back and relax in.

My wife is 80 and she wanted a walk-in tub with circulation. I liked the way Safe Step made it with the door with the angle on it to go over your knees. It seemed to be the best deal. I was a little surprised at the cost, but that's the way it goes. I was very satisfied with the salesperson and the installers. The sales guy was very informative, easy-going and personable. He didn't really push anything.

The sales rep was knowledgeable, very polite and helpful. I knew what I wanted and she was able to present it. The installers came in and they got to work and finished within half a day. Then, about hours later, two other electricians came and they were very polite. They seemed to be doing what they were doing. Everything is working. The tub does everything. I like the air and water and heat. The heat keeps the water hot or warm. In a regular bathtub, your water cools off after a while. With the Safe Step, I'm able to have a sit-down bath other than just a shower. The tub makes me a little more relaxed.

A major thing that made us go with Safe Step was that it was made here in the US. They had local representatives. That's always a big thing for me. The price wasn't exactly the cheapest, but it was far from being the most expensive, too. The sales rep that we dealt with was the most personable. He focused on the product itself, and not on other companies, which a lot of the reps from other companies were very quick to point out to you. The installation was a very quick process. The installers were in and out in a matter of less than five hours. They were very professional. They knew what they were doing. The tub has excellent quality. I love it.

Safe Step had the best price. They were the only one that I got somebody that I could talk to. Also, the people who came were fabulous. There was no pressure with them. Just, “This is what we have. This is how much it is. These are the discounts that are available due to all the things that you have going on. And this is where you can finance it. And you like it, fine. You don't like it, thanks for giving me the time.”

The salesman made a good deal. He had a great presentation. When the installers came, they were here and gone just like they were supposed to. My wife has only used the tub once. But it's a little process you have to learn what all those buttons are. So it's a matter of repeat usage. My wife said, “It's pretty nice. You just got to figure it out.” I have also been in it and it seems to work just fine. The only thing was that when they installed it, I had a blind in the window. They put an eight-inch thing return on the side of it because it's right in front of a window. I told the installer that the blind ain't gonna work and it ain't because the blind is a little bit wider than the whole thing. So I'll have to do some cutting on it. It's gonna take some time to get that fixed.

Safe Step Walk-in Tubs' sales person came out. I liked him. He was very knowledgeable. He explained the tub to both dad and I. And he wasn't a pushy person. He went outside and walked around, and let us discuss whether that's what we wanted to do and go with him, versus somebody else. The installation was interesting, because the unit is already put together. The biggest portion of it was getting it out of the truck, unpacking it, while somebody was on the inside demolishing the shower and tub that was inside. I went back and forth and watched both the destroying of the tub in the shower. I also went back out and watched them put the finishing touches, all the pieces that go on the unit that came in in separate boxes before they took it inside the house. They covered our wood floors with cloth.

The Safe Step representative was excellent. He's a good talker. He's paid to talk, but he made a good presentation. The installers were very professional and polite and were able to do everything they wanted to do with no problem. I like the tub portion. Overall, Safe Step was excellent. Everything was professional like they should have been.

I wanted to see what it was all about and I called up Safe Step. I liked what they said and they went ahead and installed it. The new walk-in tub is very nice and relaxing. I'm glad I bought it. I am very satisfied with what Safe Step did and highly recommend them.

The sales rep from Safe Step who came out was good and the installation went really fast. They got here about eight o’clock and they were out of here before one o'clock. Also, I like the tub so far. It has a whirlpool for my legs and back.

The salesman that came over explained everything totally. He told us that we had enough water in the 50-gallon water heater, the circuit breaker was good, and there was plenty of room to get it in. Then he showed us prices and gave us discounts. Since we paid cash, we got more discounts. So, it was a very good experience with him. He didn't have to sell the Safe Step product. We already thought of buying it. The installers got here about 9:00. They were done by 5:00. They were gone for an hour and a half because they had to go get parts and lunch and dump the trash. They were very efficient. It was a husband-and-wife team.

The installers brought the wrong tub the first time, but things happen. I just waited a week and the installation was very good once they got the right tub. Everything worked out okay. We like the Safe Step walk-in tub very much. A lot of times I use the shower and soak my feet. My husband gets in three times a week, whereas before, he was afraid. He now enjoys it.

The experience with Safe Step was positive when I reached out to them. It was prompt. The installation was done in half a day and it was fantastic. I like everything about the walk-in tub except the music because the volume is too low. I have a bad back and hip and the walk-in tub has been making things easier. But you need a one-inch-thick pad or something you can put out over the curve where the seat goes down to the lower part of the tub so that you can scrunch down in there and get fully submerged.

There are some things going on in my life recently and it slowed me down a bit. Before I get any older, I wanted a walk-in tub to help keep me in my house. My Safe Step tub is expensive but it's a nice fixture. I do like it. It's got a panel on it. You can either use your fingers or a remote control. I've got back, neck and leg problems, and it's nice to have a sauna in the house. It's like a sauna. It's very relaxing when you get in. I have a hard time sleeping, and it relaxes me well. They put an overhead shower in it for me too with a rain showerhead.

I wish I'd never heard of Safe Step. I'm 90 years old. I thought this was gonna be a wonderful experience, because I have arthritis, but it's horrible. I turned the water on, but the tub wasn't filling up. I thought I closed it properly, then finally, I stood up and noticed that the water was all over the damn floor. All my hardwood floor is gonna have to be replaced now. Safe Step said that they would come out, but I can't believe that there isn't something to stop the tub from flooding my house if the door wasn't properly closed (other people can't either). There should have been a signal that it wasn't properly closed. I'm terrified now, and I don't know if I'll ever use it again. Also, the installers didn’t spend much time with me. One guy was trying to make sure my check cleared, and the other guy was drilling a hole in the bedroom wall. It was a mess.

The sales rep was good. He met me at my house and we talked about everything. He was very informative. The people that did the install did a good job as well. They were here and out within a little over a half a day. The only thing I don't like about my walk-in tub is it takes too long to fill up, and I'm just sitting in there. Once it gets full though, it's fine. I like the microbubbles because I've got some skin irritation on my legs and that helps. The tub drains quickly too. Overall, the Safe Step tub is nice if you've got time to sit there and wait on it to fill up.

The sales rep that came out was very professional, nice, explained everything very well, and definitely not high pressure. The installers were very good too. They were very efficient, and I had no problem at all. They cleaned up perfectly before they left. The only problem is the door, getting in and out, but mainly getting in. If we're gonna take a shower and we're not gonna sit down on the seat, we have to be fairly thin to get past the door, but we manage to do it. My husband had his 92nd birthday last week and the big thing was the tub. Everyone that came had to go look at the tub, and they asked about it.

The sales rep answered all of our questions and we signed the contract. The install took less than a day, and the people that installed our Safe Step tub were nice. So far, so good. The tub seems to be working fine, but it's got a little noise when it empties the drain to dry it out. 30 minutes after draining, there's an engine that comes on and swoosh. Still, we're happy. We're 80 and 87 years old, and we opted to do a walk-in instead of get a hot tub and take a chance on falling or not being able to get in and out. It has the jets just like a hot tub would and it's very nice.

The sales rep's job was very easy as I already knew I wanted the Safe Step tub before he came. The installation was very good. The tub was supposed to come with Bluetooth speakers and it didn't come with that. But that was probably because the tub was done a whole lot faster than it was supposed to be. When the installation guy was showing me how the tub worked, he mentioned that when it turned on and it was blinking blue, that's when it was trying to Bluetooth connect to the phone. When I asked him where were the speakers because I was going to get my phone and try it out, he mentioned that he didn't see the speakers when it was being installed. He also said that he would have to order those. I haven't heard anything back since then but we got it installed in June and we're still in June. Besides that, I like everything else about the tub and I would tell my friends to get it. It's completely worth it and I brag about the tub to everybody I speak to.

Safe Step's sales rep went through all the steps of telling us about their product and explained some of the deficiencies of some of the other products. Then, they gave us a timeline for the installation of two weeks after ordering, but it took three to four weeks to get the tub installed. The installers were professional and pretty clean. But we had a cast iron tub, so there were little dust and particles that I needed to get. After the installers got done, they filled up the tub and showed us that there were no leaks. And we had to wait 24 hours before we could use it.

The guy that came out was very knowledgeable and courteous. He was very explicit about the service that I could take. I've been using the tub and I love both the water and air features.

The installers were extremely nice and helpful. They told me stuff about the tub that the salesman didn’t. They did the installation in one day. He took a marker on my envelope about the tub and wrote his name and phone number. He said, “You have any problems, you call me.” Now, I'm trying to figure out why my door keeps leaking. But I would like to wipe everything down real good, and then try it again. Then if it still leaked, I'll call somebody. But the tub is comfortable. It makes you feel better when you get out.

We were not told the tub would not work as described to us during the sales pitch, without first replacing the hot water heater in our home with a new 55 gal heater or higher. The tub holds 60 gallons of water to make it work as we were told it would. We were also lied to about the tub maintaining the hot water level during our using it, it doesn’t. The installers told us about these things after it had been installed. False and misleading Sales person with Safe Step product/tubs. Would never recommend this company to anyone!

I asked the guy if I could stretch my legs out if I was sitting in the chair, and he said yes, but I can't. For the people in my house that take a shower, they really can't move in it. Besides that, I love laying in the tub. I also love the pressures. But nobody in my family besides me is happy. Everybody in my house calls it “the bucket” but me. My wife doesn't like the wand in the shower. She could care less about music and bathe. She just wants to shower. She's not that skinny and getting in the door, you have to shut it from the inside, and then that has to lock, and you can't really turn on the shower.