Safe Step Walk-In Tub Reviews
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About Safe Step Walk-In Tub
Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a limited lifetime warranty on the tub frame, specific parts and labor. Homeowners can receive a quote outlining the product and installation costs after an in-home consultation. Safe Step also serves Canada.
- Hybrid walk-in tub/shower option
- Financing available
- Limited lifetime warranty
- Discounts available
- Only 10 possible hydro jets
- No pricing online
Safe Step Walk-In Tub Reviews
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- 4,649,756 reviews on ConsumerAffairs are verified.
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- 4,649,756 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed March 23, 2025
My experience with Safe Step has been mostly positive. The presentation by their rep was terrific, and the tub itself has been very beneficial, especially since my wife has Alzheimer's. It's convenient to walk her in and bathe her, which has been a significant advantage for us. However, I have encountered some issues with the tub. The jets at the feet don't put out much water, and the tub's drainage system doesn't seem to have an active component, as it drains by gravity alone. I'm unsure about the warranty or how to get these issues fixed.
Despite these minor setbacks, I find the unit to be of great design and utility. Regarding the cost, Safe Step offers competitive pricing. Overall, it's a great product.
Robert, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that your wife has received our tub's benefits. However, we are sorry to learn about the jet water pressure. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed March 23, 2025
The sales visit of the Safe Step rep was satisfactory, and the representative was knowledgeable, clearly explaining the product's features.
The quality of work during installation seemed good as well. Overall, I am satisfied with the product, particularly enjoying the convenience of sitting down while showering. It's been easier to get into compared to a regular tub, which is a benefit I appreciate.
Thank you for your wonderful feedback, Nancy! We're delighted to hear that you received prompt service and that our team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step Walk-In Tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed March 23, 2025
Initially, there were some issues during installation as the tub leaked, but everything was resolved in the end. I appreciated their model even if it cost more than I expected. However, the quality makes it worth the investment.
The presentation they gave me was excellent and I would certainly recommend Safe Step to others. My favorite feature is the combo of a stand-up and a sit-down shower; it's like the deluxe version of a tub. If it had a steering wheel, I'd probably be driving it!
While the overall experience with Safe Step was great and I would rate it 5 stars, I do feel that the price is a bit steep, which I'd rate 2 stars. However, the customer service and quality receive full marks from me.
Christopher, thank you for your feedback! We’re thrilled to hear that you’re enjoying the combo of a "stand-up and sit-down shower"! We’re glad our team could resolve the initial leak and that you’ve found the quality and customer service to be top-notch. Your recommendation means a lot to us. If you need anything, we’re just a call away!
Reviewed March 23, 2025
I needed something safer after experiencing three major back surgeries and two falls, one occurring while entering my old shower. I decided to purchase a walk-in tub from Safe Step. The sales visit was extremely pleasant and accommodating. On the day of installation, everything went smoothly; the team arrived in the morning, completed the installation efficiently, cleaned up afterward, and performed an excellent job.
Now that it's installed, I appreciate the tub's various features, such as the air pressure setting for my legs, which I find incredibly enjoyable. Although I wish the tub was slightly larger, it fits perfectly into the available space, which is nobody's fault. The overall quality of the tub seems very good, with only a couple of minor issues. I never needed a technician to come back out, as I managed to fix minor problems with some additional parts they sent me.
I've received excellent service from Safe Step, and I'm very satisfied with my purchase. I highly recommend their walk-in tubs.
Dick, thank you for sharing your experience with Safe Step! We’re so glad our team was accommodating and the installation went smoothly. It’s great to hear you’re enjoying the air pressure setting for your legs and that the tub fits well in your space. We’re happy you’ve had a positive experience with our service and appreciate your recommendation. If you need anything, we’re here to help!
Reviewed March 23, 2025
I got a Safe Step tub due to safety concerns about getting in and out of the tub. During the sales visit, the representative was very informative, friendly, and knowledgeable.
Scheduling the installation was easy, even though I had to postpone it once. When they arrived, the team was efficient, cleaning up after themselves, and the installation took roughly three hours. I was impressed with the quality of work.
I encountered a problem initially: a small leak appeared during the first monthly cleaning. I contacted the service team, and although it took a bit of time due to their location, the serviceman who arrived was knowledgeable and resolved the issue promptly. Another issue was the difficulty in closing the door, which didn't improve over time, but the serviceman also managed to fix this.
Functionality-wise, I am mostly satisfied. Although there's a black stain inside the tub that is barely visible, it hasn't been much of an issue as it can't be blamed on harsh cleaning products. I feel a little concerned about needing more hot water, which might be cost-prohibitive.
I enjoy several features of the tub, such as the heated seat, the in-tub music system, and the bubble jets that feel great on the skin. The shower setup with both a hand-held and overhead shower is also excellent.
Overall, I rate my experience with Safe Step as excellent. I feel much more secure now, which addresses my main concern about balance and falling. This tub has significantly improved my bathing routine.
Edward, thank you for sharing your experience! We’re glad the sales visit was informative and the installation went smoothly. It’s great to hear our service team quickly resolved the leak and door issue. We’re happy you’re enjoying the heated seat, bubble jets, and music system — they’re designed to make your experience relaxing and safe. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed March 22, 2025
I had a walk-in tub before and loved it. This new one from Safe Step is not as wide as my previous one, which I miss, but overall, it's quite nice. The sales visit at my home was wonderful, and the installation team did a great job; I have no complaints about that. The tub has many features I enjoy, particularly the handheld shower. However, I do find the handheld shower to be a bit flimsy and of lower quality compared to the rest of the tub. The overall quality of the tub is great, except for the issue with the shower.
We appreciate your review, Kitty! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed March 22, 2025
I was attracted to all the features Safe Step promised. However, I'm currently disappointed. The major issue is with the time it takes to fill up. Despite having great water pressure, it takes 35 to 45 minutes just to fill the bottom part. Due to severe arthritis, I cannot sit that long, which makes the tub unusable for me. It's disappointing, especially given the cost. I have reached out for help several times over the past weeks but haven't received any results. I've had the tub since December 30 and managed to use it just about five times. I love the features whenever I do use them, but the lengthy fill time prevents me from enjoying it fully.
During the sales visit, the representative was courteous and professional, answered all my questions, and I don't have complaints in that regard. The installation was also fine, even a bit enjoyable as I got to meet the installer's family. However, there was a small issue where the installer accidentally left with my remote control. It was resolved quickly when I informed him, and I received a replacement promptly.
Overall, the company's personnel have been kind and helpful, but the main problem remains unresolved. I need repetition to remember things due to my age, and not being able to use the tub doesn't help. As for my rating experience, while the personnel were commendable, the issue with the product itself leaves me with a mixed feeling. I rate my experience a 3 for now, though I would gladly raise it if the problem gets fixed.
Hi Karen, thank you for your feedback. We regret to hear that you are not satisfied with the filling time of your walk-in tub. While you wait for the tub to fill, we recommend using the heated backrest and seat to keep yourself warm and comfortable. Our priority is to ensure you have a wonderful bathing experience, so if there is anything we can do to assist you, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’d be more than happy to address your concerns to enhance your experience with our product!
Reviewed March 22, 2025
I saw the Safe Step walk-in tub from television and decided it was the best choice for my mother. The sales visit was quite informative; they explained the different features thoroughly. On installation day, although the process went smoothly, I faced a delay because my floor wasn't strong enough initially. A contractor had to reinforce it, which took a couple of months due to weather and material availability. Despite this, the quality of work was excellent.
The product is nearly perfect but could benefit from a heater coil to keep the water warm as it's pumped through the jets. The walk-in tub has positively impacted our lives. My 93-year-old mother, who uses a walker, no longer has to navigate five steps or step over a high bathtub edge to bathe. This safety feature has been invaluable. Overall, I appreciate the features, though I hope they improve the water heating aspect.
Tamara, thank you for sharing your thoughtful experience with Safe Step! We're so glad to hear that the walk-in tub has made a positive difference for your mother, especially in terms of safety and accessibility. It’s wonderful that the installation team delivered excellent quality work, even with the initial floor reinforcement delay. Thank you for choosing Safe Step. If you have any questions or need further assistance, our customer support team is always happy to help!
Reviewed March 22, 2025
My husband, who is 95, needed a safer bathing option, so we invested in a Safe Step Walk-in Tub. Initially, there were some difficulties with the plumbing, particularly turning off the water, but my husband has become accustomed to it. Overall, it's been a positive experience for him. The tub offers a sense of security compared to a traditional shower and comes equipped with features he enjoys, like jets and mood lighting.
We first learned about Safe Step through a newspaper leaflet back in Idaho, but we waited until we moved to Wisconsin to make the purchase. Both our interactions with the representative and the installation team were positive; they were professional and helpful. My husband loves the jets and the ability to be fully submerged up to his chest. However, there was a slight issue with the water control, which seems like it could be improved with better-fitting components.
Korinne, thank you for sharing your experience with Safe Step! We're so glad to hear that your husband is finding comfort and security with the walk-in tub, especially with features like the jets and mood lighting. It’s great to know that your interactions with our sales representative and installation team were positive and professional.
We appreciate your feedback regarding the water control and will make sure to pass it along to our team for future improvements. Your satisfaction is important to us, and we're committed to ensuring your husband continues to enjoy a relaxing and secure bathing experience.
Thank you again for choosing Safe Step — if you ever need assistance or have further questions, our customer support team is always here to help!
Reviewed March 22, 2025
My husband decided on using Safe Step Walk-In Tubs. The presentation at our home lasted about an hour and they used laptops to provide a clear picture of the product. The installation was completed in just one day, and they walked me through everything. One of my favorite features is the handheld shower. If a friend or family member asked me about my experience, I would tell them it's great. I would rate my overall experience as a 4 out of 5 stars and the customer service a perfect 5, based on how happy I was with the service quality.
Sharon, thank you for your review! We're thrilled to learn that you had a positive sales and installation experience with our team and are enjoying your new Safe Step Walk-In Tub. The convenient handheld shower is one of our favorite features too! If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed March 22, 2025
I had Safe Step install a walk-in tub about two weeks ago, and it's been problematic from the start. The installation left the tub non-functional, and despite reaching out to Safe Step, I haven't received a call back to schedule repairs. I find this extremely frustrating as they assured me someone would expedite the process. Unfortunately, my experience with their customer service has been unsatisfactory. At this point, I wouldn't recommend Safe Step to others based on my current encounter.
Rew, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed March 22, 2025
I needed the walk-in tub for my dad and bought it but I blew 20 grand for nothing. Sadly, the experience with Safe Step has been extremely disappointing. Despite spending a considerable amount of money, the tub hasn't met expectations or promises. We were assured that larger pipes would be installed to ensure a faster drain time, but that hasn't happened. It takes 20 minutes to fill and another 20 minutes to drain, which is not ideal for my 87-year-old father who lacks the patience and energy to wait that long.
Additionally, the bathtub drains back into my sinks with nasty black water, which is quite unpleasant. The 40-gallon water heater can't handle the demand since the water turns cold before the tub is full. To add to the frustration, I even had to insist on sheetrock behind the walls, yet I'm unsure if proper insulation was placed.
My father suffered a fall in February and has been in and out of the hospital and rehab, which has consumed my time and focus, leaving little room to address these issues with the company. However, it is extremely frustrating to have invested so much in a product that hasn't delivered on its promises. I haven't had the time or energy to communicate these issues to Safe Step directly. Overall, I'm left feeling very unsatisfied with Safe Step's Walk-In Tub, and this experience has been regretful.
Kelly, we’re truly sorry to hear about your frustrating experience, and we sincerely apologize for the inconvenience. At Safe Step, we strive to provide consistent quality across all our products, and we regret that your tub hasn't met expectations. For the draining time, we recommend using the heated backrest and seat to stay comfortable while the tub fills or drains, and the handheld shower head can also help make the process more convenient. We’re committed to addressing the issues you mentioned. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can work toward a resolution. We appreciate your understanding and the opportunity to make things right.
Reviewed March 22, 2025
I had a Safe Step walk-in tub installed as part of a full remodel. The installation process was very professional and neatly handled. One of the key reasons I opted for Safe Step was the solid construction of their products, which seemed extremely reliable compared to others. The features of the tub are functional, though it takes some time to figure out the best combination for use.
Fred, thank you for your review! We're thrilled to learn that you had a positive installation experience with our team and are enjoying your new Safe Step Walk-In Tub. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed March 22, 2025
I am very disappointed with my experience with Safe Step. When they installed my tub, they left a hole in the wall and did a poor job around the door area, leaving dings where they removed the door. The salesperson sold it to me without advising that an 80-gallon hot water tank was needed. Consequently, I run out of hot water before the tub is full and cannot use it properly. The features of the tub are okay, but the ability to actually use it is a significant problem for me. The installation was sloppy, with trim taken off and not properly addressed. Overall, I would rate my experience with Safe Step as 2 out of 5 stars due to these issues.
Ron, thank you for sharing your feedback. We genuinely regret to hear that you were not satisfied with the installation of your walk-in tub. We want you to know that your comfort and satisfaction are our top priorities. Our commitment is to deliver a service that is 100% guaranteed, and we acknowledge that we may have fallen short of that commitment in your case. We sincerely apologize for any inconvenience this has caused you. To better understand and address your specific concerns, please reach out to our customer service team. You can contact us at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed March 22, 2025
Our interaction with the sales representative was great, and the installation team did an excellent job, answering all our questions thoroughly.
My favorite feature of the tub is the microbubbles and since we got the tub, I no longer worry about slipping when getting in and out, which has improved my daily routine significantly. However, the tub is too short for complete body submersion. No matter how hard I try, half my body remains out of the water, which is a bit disappointing.
Additionally, some features, like the sound and Bluetooth, seem completely unnecessary and feel like they were extras I was charged for without any real benefit to me.
Overall, I would rate my experience with Safe Step a 4 out of 5, including the customer service and the product itself. The pricing, however, I'd rate a 3 due to features that don't add value for me. There’s definitely room for improvement, particularly in making a larger tub available.
Charles, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Walk-In Tub has made a positive impact on your daily routine. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed March 8, 2025
Safe Step Walk-In Tubs was rated highly on a website I came across, and I was impressed by the reasons for their top ranking. When a representative came to our home, the presentation was excellent. She was very informative, answered all our questions without any pressure, and provided a comfortable experience for me, my wife, and our caregiver.
The installation process was smooth and finished in the time they promised. They only had to remove the bathroom door from its hinge, which was not intrusive at all. The finished product looked great, and I've been pleased with its appearance and quality.
One feature I appreciate is the microbubble system, although we've yet to try the aromatherapy due to delays in receiving the aromas from Amazon. It's supposed to be similar to a moisturizer, which I find beneficial.
While the product cost more than I initially expected, the all-inclusive installation and lifetime warranty made it worthwhile. However, we’ll need a better water heater for my wife, who prefers hotter water, and the water pressure could be improved as it takes about 18 minutes to fill, which was longer than anticipated.
Overall, I would rate Safe Step a 5 out of 5 for their service and quality. The sales representative also deserves a 5 for providing a great customer experience. If you're considering a walk-in tub, I recommend Safe Step for their thorough service and robust warranty.
Tom, thank you for your thoughtful review and for sharing your positive experience with Safe Step! We're so pleased to hear that the presentation was informative and comfortable, and that the installation went smoothly and within the promised time. It’s great to know you’re enjoying the micro-bubble system and that you're finding it beneficial. If you have any further questions or need assistance, don’t hesitate to reach out to our customer support team. We're here to help! Thank you for choosing Safe Step!
Reviewed March 8, 2025
The sales rep of Safe Step, Shaquille, left a strong impression with his reassuring presentation. We considered other options, but Safe Step seemed like the best choice at the time.
During the installation, two technicians came and completed it in one day. We were starting a master bathroom remodeling project and showed them what we planned. The installers did their job well, but there was an issue with the window ledge. They left a gap of about two inches between the ledge and the bathtub, which they didn't resolve despite my suggestion to extend the PVC sheet all the way into the ledge to prevent condensation.
So far, I'd rate my experience with Safe Step as a three out of five. This is mainly because the installation didn't meet my expectations, especially with the unresolved gap, despite the considerable amount spent on the walk-in tub. If I were to advise someone considering Safe Step, I'd say go for it but be cautious during the installation.
Ahsan, thank you for sharing your experience with Safe Step! We understand the importance of seamless installation, and we appreciate your patience and understanding during any challenges that arose. If you ever have further questions or need assistance, our customer support team is here to help. We’re committed to making sure your experience is exceptional!
Reviewed March 7, 2025
I've been considering such a tub because decades ago, I had a severe fall that left me with significant right foot and ankle issues. I've dealt with deteriorated bones and poor circulation, so choosing Safe Step was about finding relief. The sales representative was thorough and introduced me to the micro bubble and wider tub options, which cater to these specific problems.
On installation day, the team efficiently removed my old jetted tub. Being from a construction background, I appreciated their excellent work, completing the installation in just one day. Throughout the process, they kept me informed, especially when decisions required my attention.
Using the tub has been transformative. I suffer from dark brown dead skin due to lack of circulation, particularly on my right foot. While I'm unsure if the hydrotherapy or the micro bubble is more effective in removing the dead skin, I definitely notice improved circulation. I use the tub's features, particularly enjoying the switch from leg to back hydrotherapy and the handheld shower. Previously, bathing was a risk due to balance issues, but now I can comfortably use the handheld shower while seated, reducing the risk of falls.
I've even recommended the tub to my boss. My favorite feature is the handheld shower because it allows me to sit and shower efficiently, unlike before. I would rate Safe Step a 4.5, as I've already started recommending it to others. The tub has made my life significantly easier, with its low entrance and supportive grab bars, which aid my mobility.
Barry, thank you so much for sharing your thoughtful review. We're so glad to hear that the Safe Step Walk-In Tub has made such a positive impact on your life, especially in terms of improving circulation and providing a safer bathing experience. It’s great to know that the micro-bubble and hydrotherapy features are helping with your specific needs. We also appreciate your recommendation to others! If there's anything we can do to further enhance your experience, please don't hesitate to reach out. Your satisfaction and well-being are our top priority!
Reviewed March 7, 2025
I have been aware of the Safe Step walk-in tubs for years and finally decided to get one after experiencing a severe fall almost a year ago. My doctor recommended it as beneficial for my recovery, so when a sale was advertised, it seemed like the perfect time to invest. Although I haven't used it much due to other health issues, the few times I have, I felt incredibly relaxed, especially when soaking my feet. It felt like heaven. However, there were a few downsides to my experience. During the installation, the workers did not use drop cloths in the house, leaving stains on my light-colored floors, which were difficult to clean. This was disappointing given the pristine condition of my home prior to their visit. Furthermore, they failed to alert me about the age of my water heater during the installation process. I later realized that it was quite old and could have impacted my decision to purchase the tub.
Dorothy, thank you for sharing your experience with us. We apologize for the inconveniences you encountered during the installation process. Your feedback is important to us, and we will use it for installation improvement in the future. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com. We value your business and hope to have the opportunity to better serve you in the future.
Reviewed March 7, 2025
I'm a veteran and first heard about Safe Step Walk-in Tubs through the VFW magazine. I chose Safe Step over other companies primarily because of the military discount they offered, which wasn't available with other brands I looked into. I went with the combo of a shower and tub. The person who came out for the presentation was really nice, and I appreciated how he presented himself. He promised that the installation would take one day, and they indeed completed it within that time frame, even though only one person did the job because the other installer got sick. The tub comes with jets and the usual hot and cold features, which I find classic. There are some new features as well.
I've been really happy with the service. I told friends and family that the customer service was great, and I received a good military discount. Since installation, I've noticed that I've been more relaxed and my sleep has improved. I use the tub's jet feature once a week, and I feel it's helped with the weakness I sometimes experience in my legs. Despite paying a premium price that my daughter found a bit high compared to what she saw online, I feel it was worth it. I've even recommended Safe Step to my brother, hoping he gets to try it himself sometime soon.
Juan, thank you so much for sharing your experience, and thank you for your service! We're thrilled to hear that the Safe Step Walk-In Tub has helped improve your relaxation and sleep. It’s great to know that you’re enjoying the jets and that they’re beneficial for you. We’re also grateful for your positive feedback about the installation and customer service. We hope your brother gets to experience the same benefits soon! If you ever need anything, don't hesitate to reach out. Your satisfaction is our priority! Thank you for choosing Safe Step!
Reviewed March 7, 2025
My mother's health had deteriorated to the point where she couldn't step over a regular bathtub, so we looked into getting a walk-in tub. We heard about Safe Step through TV ads and online ads. The sales representative from Safe Step was impressive, thoroughly going through everything with us and addressing my mom's health issues. He was very informative. On installation day, the crew faced snowy and windy conditions but worked efficiently. I was surprised they didn't have an enclosed trailer, but they completed the whole installation in a single day, taking out the old tub and installing the new one perfectly. Everything went smoothly, and we were pleased with their professionalism.
My mom loves the walk-in tub. It's been years since she could take a bath due to her mobility issues, and now it's a therapeutic experience for her. We opted for features like the jets but skipped others like lights and speakers. She's delighted with her decision. Overall, I'm super satisfied with Safe Step. They made the process comfortable and seamless for my mom, and she feels secure with their product. They explained usage thoroughly, and it was a good investment for her wellbeing.
Sandy, thank you so much for sharing your experience! We’re so glad to hear that the Safe Step Walk-In Tub has made such a positive impact on your mom's well-being. It’s wonderful that she’s able to enjoy a therapeutic bath again and that the installation went smoothly. We truly appreciate your feedback and recommendation. If you ever need any assistance or have further questions, feel free to reach out. We're always here to help! Thank you for choosing Safe Step!
Reviewed March 7, 2025
I saw Safe Step walk-in tub in the newspaper and decided to explore it further for my wife, who has been diagnosed with a muscular problem. After doing some research, I determined that Safe Step was the best choice for our needs.
The sales representative was thorough in explaining the benefits of the tub and what the company could provide us. The installation process was efficient and completed in just one day. The installers arrived in the morning and worked promptly to remove the old tub and replace it with the new one, ensuring the installation looked professional and seamless.
In terms of functionality, the tub works well and fulfills its purpose. My wife finds it incredibly relaxing, and it helps soothe her muscles, allowing her to feel better. Although it takes about 15 minutes for the tub to fill up, it drains quickly, within 5 minutes. The features, such as the continuous water heating and air jets, are particularly beneficial for her.
Overall, we are very satisfied with the Safe Step walk-in tub. It has significantly helped my wife manage her muscular issues, and I would rate this experience a 5 out of 5.
Anthony, thank you so much for sharing your experience! We’re thrilled to hear that the Safe Step Walk-In Tub has been helpful for your wife and has made a positive impact on her well-being. It's great to know that the installation process went smoothly and that the features like the continuous water heating and air jets are beneficial for her. We truly appreciate your 5-star rating and recommendation. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out!
Reviewed March 7, 2025
I chose Safe Step Walk-In Tubs for a practical reason; my wife has had mental health challenges, and both of us have seen our health declining. It seemed like a smart decision to maintain her cleanliness and overall health, and I thought it might be enjoyable for me too.
The rep from Safe Step who visited us was courteous and helpful. The installation process was handled by a hardworking professional, and while the installation itself was commendable, I wish he had more time to explain the instructions to us. The tub is quite a sophisticated machine with various functions, and the instruction manual wasn't as user-friendly as it could be. I believe I could create a better guide myself.
The tub comes packed with features, including jets, which are excellent. I am satisfied with the whole setup and it's a nice product. I would definitely recommend Safe Step Walk-In Tubs, despite their expense, as I find them worth every dollar due to their quality construction.
Frank, thank you for sharing your thoughtful review! We’re so glad to hear that the Safe Step Walk-In Tub has been beneficial for both you and your wife. \ We truly appreciate your recommendation and are happy that the quality and construction have met your expectations. If you ever need assistance or have questions, please don’t hesitate to reach out!
Reviewed March 7, 2025
My experience with the sales rep at Safe Step was excellent. The installation process was smooth, and the installers were fantastic; they even completed everything on the same day.
My favorite feature of the Safe Step walk-in tub is its depth; it's exactly what I wanted in a soaker tub. This bathtub has made a significant difference in my household. It’s much easier for my husband to take a bath now than it was in our small shower. He enjoys it, especially since he couldn’t easily get in and out of our old clawfoot tub.
I visited the Safe Step website, where I found useful exercise demonstrations to do in the tub. It was great to see a video showing exactly what to do, which complemented the instruction sheet that came with it. Overall, I would highly recommend Safe Step walk-in tubs to friends.
Delores, thank you so much for your wonderful review! We’re thrilled to hear that your experience with Safe Step has been so positive. It’s great to know that the tub has made such a difference for you and your husband, and we’re glad the exercise demonstrations have been helpful. We truly appreciate your recommendation and your kind words about our team. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out!
Reviewed March 6, 2025
Though we initially decided not to purchase anything, the Safe Step salesperson's presentation was compelling, and after a five to six-hour visit, we decided to buy the tub. The installation process, though initially slow, was handled professionally and efficiently. The installers showed up around 9:30 in the morning and were done by 2 PM the same day. I was impressed with the quality of their work. The tub itself has been a great addition; it's very relaxing, and I like everything about it. However, it turned out to be pricier than I initially expected. An issue we've encountered is that we haven't received our bill of sale yet, even though we paid in cash. I plan to follow up directly with them regarding this matter. Overall, I am very satisfied with Safe Step Walk-In Tub and would rate my experience as 5 out of 5.
Mike, thank you so much for sharing your experience! We're delighted to hear that you’re enjoying your Safe Step Walk-In Tub and that the installation went smoothly. It’s wonderful to know that the tub has been a relaxing addition to your home. We truly appreciate your positive feedback. If you ever need anything in the future, please don’t hesitate to reach out—we’re here to help!
Reviewed March 6, 2025
I explored several options for a walk-in tub online due to a leg injury that made standing in the shower difficult. I came across Safe Step's ad on Facebook, which piqued my interest. The walk-in tub has been transformative for me. It allows me to shower without needing a chair, and I can use the tub without worrying about getting stuck as I might with a regular bathtub. It has truly enhanced my sense of security and accessibility. Being able to shower and bathe independently has been a game changer, making the experience much more relaxing.
There was a minor issue with the backsplash during installation, as some of the old wall was visible after they removed the mirror. However, this is something we're planning to address ourselves with some paint. Overall, I would rate Safe Step walk-in tubs a 5. It has given me back my independence, and I couldn't be happier with the change it's brought to my daily routine.
Darlene, thank you for taking the time to share your review. We're thrilled to hear about your positive experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed March 6, 2025
The sales presentation was very informative, with the representative being knowledgeable and easy to communicate with, creating a pleasant experience. The installation process was impressive; the team managed to fit the tub into a narrow space efficiently and guided us through the operation of its features in detail.
One of my favorite features is the micro air bubbles. However, I wish they had mentioned the tub's fill time beforehand. Although it drains quickly, filling up takes a while, likely due to both the water pressure at my home and the tub itself. This aspect could deter some from purchasing since you can't return it once installed. It would significantly enhance the experience if this information was provided upfront.
Despite this, I would rate my experience with Safe Step a 4 out of 5. The sales representative's service was excellent, deserving a 5, and I found the price fair, even less than expected, so I’d rate it a 5. Overall, it's a good product with honest and effective service.
Barbara, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed March 6, 2025
We are pensioners, and after considering the options, we opted for Safe Step. Unfortunately, the installation did not go as planned. The initial installation was not in the position we wanted, and there was a significant issue with flooding that damaged our kitchen ceiling. I had to talk to Jennifer, the general manager, who sent a crew back to redo the work. The second attempt was better, but there were still issues with the crown molding and door trim, which were poorly reinstalled. Additionally, a ceramic holder was broken and hidden behind the toilet by the crew. I have to redo all these things.
The team leader on this occasion was Cruz, and he was extremely nice. He was delightful to work with. He's a gentleman and an asset to Safe Step. But he was let down a little bit by some of the other crew. The product itself has been enjoyable, with features like Bluetooth and micro bubbles, which are new to us. However, we're unable to get enough hot water for it to work as intended due to capacity issues with our water heater. My wife loves the product, but we're facing challenges with some features due to our heater.
Overall, my experience has been mixed. While the product has appealing features, the installation process and ancillary work were disappointing, leaving me to complete several repairs on my own. We are moving soon, so we hope the next homeowners will appreciate the tub, despite these issues.
Dave, thank you for sharing your feedback. We genuinely regret to hear that you were not satisfied with the installation of your walk-in tub. We want you to know that your comfort and satisfaction are our top priorities. Our commitment is to deliver a service that is 100% guaranteed, and we acknowledge that we may have fallen short of that commitment in your case. We sincerely apologize for any inconvenience this has caused you. To better understand and address your specific concerns, please reach out to our customer service team. You can contact us at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed March 6, 2025
I had a mixed experience with Safe Step. I was disappointed with the sales aspect and felt that I was overcharged by about $10,000 more than what I later found out was the going rate. It seemed like they took advantage of my situation, knowing I am elderly. Despite my disappointment with the sales process, I must say that the product itself is good.
The installation team did a decent job, although they accidentally broke my toilet, which led to a leak and required me to replace it myself. They were considerate while working and explained the process well, so I appreciated their effort. The tub has been beneficial for my health, especially since I struggle with joint diseases and it allows me to soak my knees and ankles, which I can hardly reach.
If friends or family asked about my experience with Safe Step, I would suggest dealing directly with factory representatives instead of the salespeople who seem driven by commission and pressure the elderly. It's a good product, but the pricing strategy left me feeling exploited.
Don, thank you for sharing your experience. We regret to hear that the sales process did not meet your expectations, and we understand your concerns about pricing. We strive to provide a product that improves quality of life, and we’re glad to hear that your walk-in tub has been beneficial for your health. We also appreciate your recognition of the installation team’s efforts, though we sincerely regret the inconvenience caused by the damage to your toilet. Your feedback is valuable, and we’ll make sure to share it with our team. If there’s anything we can do to address your concerns, please don’t hesitate to reach us out at 1-800-989-5101 or service@safesteptub.com.
Reviewed March 6, 2025
I had a Safe Step walk-in tub installed in my home. I previously had a different brand of walk-in tub in my condo, and decided to upgrade after completing other home renovations. Overall, I am pleased with the Safe Step tub, but there is one issue. The bottom edge of the front of the tub is not sealed, leaving a noticeable half-inch gap where water could potentially seep in. This might be an oversight or simply part of the design, but I plan to contact Safe Step to address this concern.
Aside from this issue, the installation team did a commendable job. They were diligent and spent a good amount of time ensuring everything else was installed correctly. If I had to rate my experience with Safe Step overall, I would give them 4 out of 5 stars due to the minor gap issue. I definitely recommend reaching out to Safe Step for any installation concerns, as they offer a warranty.
Hi Linda, thank you for your feedback! We are pleased to hear that you had an overall positive experience with us. If your situation has not been resolved, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We are committed to ensuring all Safe Step customers have a positive experience with both our product and service.
Reviewed March 6, 2025
I'm getting older and needed a safer bathing option and I saw Safe Step. The sales rep was great, but the installation had a few issues. The installer didn't know the tub was supposed to be upstairs, resulting in a lack of communication and an extra $25 cost for additional help. Information about the tub's features wasn't well explained, and I had more questions after the installation was complete. For instance, the heater on the seat was working, but I wasn't initially aware of it. Additionally, one of the jets had an issue.
Regarding the tub’s quality and features, I like them overall, though I have trouble getting the Bluetooth to work with the device. I'll probably need to look into that further. Despite these minor issues, I enjoy using the tub almost every morning. It's similar to a jacuzzi, but safer due to the lower step. I would recommend Safe Step to others.
Don, thank you so much for sharing your feedback! We’re glad to hear that you enjoy using the tub and that it’s providing you with a safer bathing experience. We sincerely apologize for the communication issues during installation and the confusion around the tub's features. Customer satisfaction is our top priority, and we appreciate you bringing these concerns to our attention. If you need any assistance with the Bluetooth device or have further questions about your tub's features, please don’t hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re happy to help and ensure everything is working smoothly for you!
Reviewed March 6, 2025
I’m not happy with the installation of the Safe Step walk-in tub. It was flawed, leading to water spilling onto my floor instead of draining properly within the tub. This issue was present from the very first time I used it to take a shower.
If I were to rate my experience with them, I would give it a 1 out of 5 due to the issues I faced.
Pamela, we’re very sorry to hear about the issues with your installation. Your experience is important to us, and we understand how frustrating this must be. We’d like the opportunity to make things right—please reach out to our customer support team at 1-800-989-5101 or service@safesteptub.com so we can work toward a resolution. We appreciate your feedback and hope to assist you in resolving this matter.
Reviewed March 6, 2025
I absolutely love my Safe Step walk-in tub. The one thing I realized is that I need a bigger hot water tank because our current tank only fills the tub halfway. However, it still works sufficiently well. I appreciate the safety features, particularly the low walk-in and the support bars. I have no complaints so far.
The installation team did a great job too. They completed everything in about four hours, and it looks very nice. I had to make some adjustments, like getting a new door because the doorway had to be cut open, but the team trimmed it well.
I can confidently say it's been an awesome experience with the Safe Step walk-in tub.
Timothy, thank you so much for taking the time to share your experience! We’re thrilled to hear that you absolutely love your Safe Step walk-In Tub and that the safety features have been a great benefit to you. We’re also glad to hear that the installation team did a great job. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Reviewed March 6, 2025
I found out about Safe Step through my research on the internet and from TV commercials. The sales visit was excellent, and the installation was amazing. They completed everything in just one day, arriving in the morning and finishing by around 5 PM.
I am really pleased with the quality and features of the walk-in tub. The security it provides is what I appreciate the most. Overall, we are very happy with our purchase and would rate our experience a 5.
We appreciate your review, Darla! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed March 5, 2025
I purchased a Safe Step walk in tub in 2018. The first couple of years it was useful for my wife who was recovering from illness. Within five years I was really regretting this very costly purchase. The pump for the jets was not always working and then we were seeing water in the garage. There was so much water in the garage that the water was draining out of the ceiling light fixtures. I wasn't sure what was going on but after investigation it was determined to be a drain problem with the tub. I called Safe Step and was told they had no record of my installation. I gave them the install information and they still said that it wasn't their tub install. I have all the brochures and warranty information that appears was not really supported....I called the phone number for service and it was them.
I tried several other times to call back and most of the time it was to leave a message - and I never got a call back. After sitting empty for a couple of years and not being used I decided to take it out and replace it with a regular tub/shower. I now have a usable tub. This was high pressure sales and a very costly install which turned out to be one of the worst purchases in my life. Although it is embarrassing to talk about this I have told many people about my very foolish purchase and the lack of support from Safe Step. I'm glad this is at last behind me. Now to fix the ceiling in the garage....I'm just glad the water didn't drain into the living part of my house. A big ugh regarding Safe Step.
Gary, we’re truly sorry to hear about your experience and the challenges you faced with your walk-in tub. We understand how frustrating it must have been to deal with these issues, especially when seeking support. This is certainly not the level of service we aim to provide, and we regret that we didn’t meet your expectations. Your feedback is important, and we appreciate you taking the time to share it. If there’s anything we can do to address your concerns, please don’t hesitate to reach out again at 1-800-989-5101 or service@safesteptub.com.
Reviewed March 2, 2025
The Safe Step walk-in tub which my family uses is a truly a remarkable product. My daughter, who had a stroke and struggles with mobility, can now bathe independently thanks to Safe Step. It's a wonderful feeling seeing her regain some of her independence.
The experience of using the tub is unmatched. You can opt for a bath or a shower, and it feels invigorating. It opens your pores and rejuvenates you – it's the best product I've purchased in a long time. The jets are particularly impressive; they rejuvenate you and the whole experience doesn't take long to set up. Plus, the tub fills and empties quickly.
It was installed while I was in the hospital, and everything was set up perfectly by the time I got home. There are a few minor things we need to finish, like tying in the surrounding tiles, but overall, it's a solid and enjoyable piece of equipment.
We also love the Bluetooth feature, which lets you listen to music while you bathe. It's really all you could want and more from a bathing experience.
If you're considering Safe Step, be prepared for the cost. However, I firmly believe that you get what you pay for. It's all about managing your budget. Some may struggle with the cost, but it's about prioritizing what's important for your comfort and health.
Rating this product is easy – it's a solid 5 stars. It meets all our needs and more, and I'd recommend it to anyone looking for a reliable, comfortable bathing solution.
Gregory, thank you for your incredible review! We're truly honored to hear how your Safe Step walk-in tub has made such a positive impact on your daughter's independence and overall bathing experience. It’s wonderful that the features—from the quick fill and drain system to the rejuvenating jets and Bluetooth capability—are adding to your comfort and relaxation.
We appreciate your honest insight about the cost and agree that investing in safety and well-being is invaluable. Wishing you and your family continued comfort and enjoyment with your Safe Step tub!
Reviewed Feb. 28, 2025
I purchased the Safe Step Walk-in Tub because my son has back problems and uses a cane. I thought the water jets might help him. Unfortunately, I didn't realize I would need a larger water heater, so we're using it for showering right now. It's much easier for him than using a regular shower with a chair, and he enjoys it.
The sales visit was satisfactory, but the rep couldn’t print documents. I had to handle that later. He mentioned something about the water heater, but I wasn't informed properly; otherwise, I would have asked about it. Nonetheless, my son agrees we could use more water heating capacity.
The installation was excellent. The team did a great job. However, when we filled the tub for the first time, the water was dirty, which seemed like it might be cleaning out debris from the jets. I'm thinking of calling the service department to understand how long it takes for the water to run clear.
Overall, the quality of the tub is great, and I would recommend Safe Step.
Carolyn, thank you for sharing your experience! We're glad to hear that the Safe Step Walk-In Tub has made showering easier for your son and that the installation team did a great job. We appreciate your feedback regarding the water heater and initial water clarity—our customer service team would be happy to assist you with any questions or concerns about the jets and water system. You can contact our customer service team at 1-800-989-5101 or service@safesteptub.com.
It’s great to know that, despite the adjustments needed, you’re happy with the tub’s quality and would recommend Safe Step.
Reviewed Feb. 28, 2025
I saw Safe Step in our AARP magazine. I had been experiencing issues with our garden tub because of a shoulder injury, so we decided to install a Safe Step walk-in tub before we absolutely needed it. The sales representatives were quite helpful, addressing all my questions. However, I've been disappointed with their follow-up service. There was a small handle or knob that was broken during installation, and they haven't arranged an appointment to fix it yet.
The tub has many features like Bluetooth and a heated seat. My favorite feature is the jets, though I'm disappointed that you can't completely submerge in the tub because the seats are high. Overall, it's a nice tub, but I do think it's overpriced. It may not be suitable for everyone, especially taller individuals, because you can't fully submerge in it due to its size limitations.
Debbie, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive sales experience and that you are enjoying the tub's heated seat and Bluetooth feature. However, we are sorry to learn about knob issue. We have notified our team about this so they can arrange a service appointment for you. In the meantime, if there's anything else we can do to improve your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 28, 2025
Safe Step's sales rep was good, and the installation team did a great job. However, they took some shower accessories that they replaced with them when they left, which had lifetime warranties, and we could have used them in our other bathroom renovation.
The Safe Step walk-in tub has been tremendously beneficial for us. It addressed our previous issues with getting in and out of the tub safely, allowing us to sit comfortably and wash with ease. The customer service has been supportive, helping us resolve an issue with the hot water – which turned out to be a non-issue after their assistance.
While we're very pleased with the product itself, rating it high, we felt misled about the installation details. The sales representative had said the installation would extend up to the crown molding, which it did not. Additionally, the tub was quite expensive, and the price had increased significantly since we first considered purchasing it. Had we known financing was available, we probably would have bought it much sooner. Despite the high cost, the peace of mind and safety it provides made the investment worthwhile.
Overall, our experience with Safe Step has been life-changing.
Dorthenia, thank you for sharing your honest experience! We're delighted to hear that your Safe Step Walk-In Tub has made such a positive impact on your safety and comfort. It’s wonderful to know that customer service was able to assist you with your hot water concerns and that the tub has been a beneficial addition to your home.
We sincerely regret any miscommunication regarding the installation details and the handling of your previous shower accessories. Your feedback is valuable, and we encourage you to reach out to our team so we can address any outstanding concerns.
Despite these challenges, we’re grateful that the tub has provided you with peace of mind and ease of use.
Reviewed Feb. 28, 2025
The tub itself is amazing! Not only does it look great, but it’s incredibly functional. The walk-in feature makes it so much safer and easier for me to get in and out, which has given me a newfound sense of independence. The built-in safety features, such as the grab bars and non-slip flooring, make me feel secure while using it.
Tony, thank you for your wonderful feedback! We're so happy to hear that your Safe Step walk-in tub has provided you with both safety and independence. It’s great to know that the design and features are making a positive impact on your daily routine. If you ever have any questions or need support, we're here for you. Wishing you many relaxing and comfortable baths ahead!
Reviewed Feb. 28, 2025
I explored options for a walk-in tub and came across Safe Step while browsing online. The initial consultation was informative and helped me understand the options available. So far, the walk-in tub has been wonderful to use. My favorite feature is the jets, which provide a relaxing experience once I learned how to operate everything correctly.
However, it is a bit of a tight fit to get in and close the door, and I feel the space where you stand could be more spacious for added comfort. Safe Step might consider offering larger tub options to accommodate this.
In terms of customer service, I have had a good experience, but I did notice an issue where my down payment wasn’t accurately reflected in the financing details. When I signed the contract to buy the tub, I paid 3,500 for the down payment. But when I got my information from the finance company, they only gave me $1,000 credit for down payment.
Overall, while the tub is somewhat pricey for what it offers, I believe it's a functional product that enhances comfort and relaxation.
Audine, thank you for sharing your experience! We're delighted to hear that you're enjoying your Safe Step walk-in tub, especially the relaxing jets. Your feedback about the space and tub size is valuable, and we appreciate your suggestions.
Regarding the financing issue, we sincerely apologize for any confusion. We encourage you to reach out to our customer service team so we can help resolve this matter promptly. Your satisfaction is important to us, and we want to ensure everything is accurate and transparent.
We appreciate your trust in Safe Step and are here to assist you however we can. Wishing you many more relaxing baths ahead!
Reviewed Feb. 28, 2025
I chose Safe Step for a few reasons. My wife is handicapped and I'm getting older, so accessibility was key. After suffering a bad bite on my leg, I wanted a hot tub for soaking, but the tub we had was difficult to use due to my age. We researched various manufacturers, including Kohler and Safe Step. Our decision was influenced by consumer ratings and reviews. Safe Step's features and ease of entry were major selling points.
The sales visit was pleasant and informative. The salesperson explained all the options without any pressure, and the presentation was thorough. Installation had a small hiccup due to over-measurement, making it difficult to fit the tub through the door. However, it was successfully resolved, and the tub was installed without further issues.
My favorite features include the leg and foot massage options, which are vital as we age. The heated seat is also fantastic for my wife; it keeps her comfortable as the tub fills. Additionally, the rapid-fill and rapid-drain features are great conveniences.
I greatly recommend Safe Step, especially for those over 70. Even without immediate mobility issues, it's a wise investment for the future. Our only issue was a gap between the tub and the wall which needed recurring caulking, but Safe Step handled it promptly.
Overall, we're very happy with the product. Safe Step is welcome to have future patrons contact me for my personal endorsement.
Layne, thank you for sharing your thoughtful review! We're so pleased that your Safe Step walk-in tub has provided accessibility and comfort for both you and your wife. It’s great to hear that the leg and foot massage options, heated seat, and rapid-fill and drain features have been beneficial for your needs.
We appreciate your patience during installation and are glad our team could resolve the issue promptly. Your endorsement means the world to us, and we truly value your recommendation for others considering a Safe Step tub. If you ever need any assistance, we're always here to help. Wishing you many more soothing and comfortable soaks ahead!
Reviewed Feb. 28, 2025
When a Safe Step rep visited, she impressed me with her in-depth knowledge of the product. The installation team was excellent, comprising very nice individuals who thoroughly explained everything.
Using the walk-in tub, I find it more enjoyable than beneficial. It's great for relaxation, though I find it a bit cramped due to needing to be seated to open and close the door, which isn't ideal.
One issue encountered was with the hot water heater. Although the rep informed me that my 50-gallon heater was sufficient, I found the water runs out before the tub is fully filled, reaching only about two-thirds capacity.
Overall, I would rate my experience with Safe Step at 4 out of 5 stars.
Mick, thank you for your thoughtful review! We're delighted to hear that you had a great experience with our representative and installation team, and that you're enjoying the relaxation your Safe Step Walk-In Tub provides.
We understand that water capacity can be a concern, and we appreciate your feedback on this. Your insights are valuable to us, and we truly appreciate your support.
Reviewed Feb. 28, 2025
My experience with the sales rep was very positive; he was professional and presented all the necessary information clearly. Although my interaction with the installation team was minimal, they performed their job well.
I appreciate the convenience of my Safe Step walk-in tub. It allows for easy access and relaxation without needing to step up to get in. Overall, it's a very satisfying experience. However, the one downside is the price, which I find quite high, particularly as I'm on a fixed income, but I need the tub for health reasons.
I would rate my overall satisfaction with the product as very good, though the cost is an area of concern.
Paul, thank you for sharing your experience! We're glad to hear that your Safe Step walk-in tub provides you with the comfort and accessibility you need. It's wonderful that our sales representative and installation team met your expectations.
We understand that cost can be a concern, and we appreciate your honest feedback. Our goal is to provide a high-quality, life-enhancing product, and we hope it continues to bring you ease and relaxation. If there's anything we can do to support you further, please don't hesitate to reach out. Wishing you many comfortable and soothing baths ahead
Reviewed Feb. 28, 2025
I chose a Safe Step tub mainly for safety reasons. The sales representative who came out was nice and knowledgeable, which was reassuring. The installation team did a fantastic job, completing everything in one day, and even though they had to cut out my door frames to fit the tub, you can't tell they were altered.
The tub takes over 80 gallons of water when occupied, which I wish I knew before purchasing. Fortunately, the tub drains quickly. It also fills up quickly, but if I use just the spigot, it can turn cold before it fills completely.
I opted for all the features Safe Step offers. My favorite feature has to be the air jets. The water jets don't seem to work quite as hard as I thought they would. I haven’t been in it much recently, as I’m currently in the hospital due to a hip fracture, but overall, I would rate my experience with the Safe Step tub quite highly, and I would definitely recommend it to others.
David, thank you for sharing your thoughtful review! We're glad to hear that safety was a key factor in your decision and that our sales and installation teams provided a great experience. It’s great to know that you’re enjoying the air jets, and we appreciate your feedback on the water jets and filling process.
We’re sorry to hear about your hip fracture and hope you have a smooth recovery. When you're back home, we hope your Safe Step tub continues to provide comfort and relaxation.
Reviewed Feb. 27, 2025
I recently purchased a walk-in tub from Safe Step around the end of December. My experience with their service has been quite positive. The sales rep, a young gentleman, was courteous, knowledgeable, and explained everything well during the initial walkthrough.
The team did an excellent job during installation.
The tub itself has been beneficial, particularly the bath feature, which I find great. However, there is an issue with the automatic drain system, as it doesn’t function properly. I have been managing by using the manual drain but have not yet contacted Safe Step about this problem.
Overall, despite the minor drain issue, I am satisfied with the product and service, and I rate Safe Step 5 stars.
Dennis, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the comfort that a Safe Step Walk-In Tub brings. We are sorry to hear about the drain issue. Customer satisfaction is our top priority, and we would like to help you with this issue. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can assist you. Thanks again for taking the time to share your experience with us; we appreciate it!
Reviewed Feb. 27, 2025
I recently had Safe Step walk-in tubs installed, and my experience hasn't been entirely positive. Initially, I heard about them through a TV commercial. The installation process was a bit disappointing as it took three days instead of the promised one day. On the bright side, the installers did clean up after themselves. My favorite feature would probably be the Jacuzzi, but I've noticed no significant changes in my daily lifestyle after installation.
Sadly, the biggest issue is that I don't get enough hot water with the tub. Overall, I'd rate my experience with Safe Step as follows: customer service a 3 out of 5, the product a 2, sales and marketing efforts could be better, and I'm particularly dissatisfied with the price, rating it a 1.
Frank, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that the installers cleaned after the installation and that you are enjoying the jets feature. However, we are sorry to learn the installation took longer than expected and that you are experiencing issues with the hot water. Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank to maintain the preferred water temperature in the tub, ensuring a comfortable, shoulder-height soaking depth while bathing. We will ensure to forward your feedback to our team to improve our processes in the future. If you have any additional feedback or concerns, please reach out to our team at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step, and we look forward to the opportunity to better serve you in the future.
Reviewed Feb. 27, 2025
I recently interacted with Safe Step Walk-In Tubs and they came over to my house for the installation, which was done quite efficiently in about 10 hours. While I was generally satisfied with the product, my only concern is about the shower setup. The fixed shower pipe is a bit short, and it doesn't extend far enough for the water to comfortably reach over the head when sitting in the tub. Considering older people might prefer the overhead shower rather than using the flexible hose, it would be great if this could be adjusted.
Overall, my main feedback is also about the price, which is quite high. At my age of 89, it's challenging to manage such expenses since it's more of a luxury that not all older adults can afford. Although I appreciate the quality of the product, the cost of $22,000 to $25,000 seems steep. Extending payment plans might help, but it's still a significant financial burden. However, despite these concerns, I would rate my satisfaction as moderate.
Eddie, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive installation experience with our team. However, we are sorry to learn you're not fully satisfied with the fixed shower pipe length. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 27, 2025
I initially contacted Safe Step, and the representative was courteous during their visit. The installation of the tub went smoothly. However, I was slightly disappointed to find it smaller than I anticipated, though my bathroom space is limited, which might have contributed to this issue. The tub is beneficial because it's designed to allow seated bathing, which is particularly advantageous for my disabled partner.
On the downside, apart from its size, I find the tub challenging to clean. Despite this, I'd still give the product a rating of four stars out of five.
Joan, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive sales and installation experience with our team. However, we are sorry to learn you're not fully satisfied with the size of the tub. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 27, 2025
Having undergone seven back surgeries, two neck surgeries, and dealing with a broken left leg, I found it extremely difficult to get in and out of a traditional tub. I initially tried using a shower, but that didn't work well for me as I kept slipping and falling. The Safe Step Walk-in Tub allows me to sit down comfortably and shower without the fear of falling.
I haven't been able to fill the tub completely because my hot water runs out, so I'm planning to adjust the heater for it. As for the installation, while I don't remember the exact details, I can say they did a good job.
I would rate my experience with Safe Step a 5, and I haven't received any incentive to say anything positive about them. My favorite feature is the ability to sit down and shower comfortably without worrying about falling. This tub has made me feel more relaxed whenever I take a shower compared to before. Overall, I'm quite satisfied with the features of the Safe Step Walk-in Tub.
Dorothy, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Feb. 27, 2025
My experience with Safe Step had its highs and lows. The installer did a good job, showing care and cleaning up after the installation. Initially, there were issues, particularly with a leak due to a faulty fitting, which they couldn’t address immediately due to the holidays. However, once fixed, everything worked fine.
The installation needed a bit of adjustment because I had to upgrade my water heater from 40 gallons to 50 gallons as the tub required a lot of water. It's something to note for potential buyers. While bathing, I sometimes run out of hot water, which isn't the tub's fault. I’ve adjusted by only filling it partially for my legs and washing my hair separately during a shower. Despite this, I do find the tub and its features to be of good quality and would recommend it. Overall, I'm satisfied with the purchase.
Bennie, thank you for sharing your experience with us. We are delighted to learn that your installation process with our team was positive despite the inconveniences encountered. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. We're thrilled that you are enjoying your Safe Step Walk-In Tub and are satisfied with your purchase. Here's to many more safe and comforting baths in your future!
Reviewed Feb. 27, 2025
My wife uses a wheelchair so we considered getting a walk-in tub. During our experience, the Safe Step sales representative was very nice and thoroughly explained everything, which convinced us to go ahead with the purchase.
The installation went smoothly, though they did leave a bit of a mess and inadvertently chipped some paint, which was a little disappointing. Despite these issues, the tub itself appears to be a high-quality piece of equipment with many good features. However, we haven't actually used it yet due to my wife's health challenges. She was hospitalized shortly after installation due to heart problems, so we haven't been able to fully explore its benefits.
It would be helpful if someone could come back to demonstrate how to use the tub, as it seems overwhelming to start on our own. Overall, despite the few hiccups, I'd still give it a 5, as it looks very promising. Once we're able to use it, I believe it might be beneficial for her condition.
Joseph, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. We are excited for your wife to experience our tub and its benefits, and we would be happy to assist both of you in how to start it. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com for assistance. We’re standing by and ready to help!
Reviewed Feb. 27, 2025
My husband and I spoke with a sales representative who was very nice and explained everything thoroughly. The installation process was smooth and took just a day. The installation team also did a good job explaining how the tub works, and the quality of their work was satisfying. If I had to rate my experience, I would give it a four out of five.
The Safe Step tub has made a positive impact on my life. It's designed in a way that makes getting in and out very easy, with no need to step up, and the grab bars provide extra support and safety, which I appreciate. Although I can't pinpoint a specific feature I use most, I enjoy all of them. Overall, I am pleased with this addition to our home and its safety features.
Katie, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Feb. 27, 2025
I first learned about Safe Step Walk-In Tubs when my wife saw an ad on Facebook. We were planning to upgrade our home for the future, and their competitive pricing caught our attention. As an engineer, I appreciated the quality and construction of their product compared to others. Contacting Safe Step was straightforward. My wife used a link from the Facebook ad, and within 20 minutes, we received a call to set up an appointment. The representative was knowledgeable, particularly about technical details such as electrical supply and plumbing, which I value highly. Being a veteran, it was also nice to connect with their representative, who was also a veteran.
The installation process was smooth. They arrived on time, and completed the job efficiently in one day. While the installation was neat, the drywall repair wasn't perfect, but it was a minor issue I could easily fix myself. I haven't used the tub yet, but my wife loves it, and it's part of our effort to make our home more accessible as we age. Overall, I'm very satisfied with Safe Step. I’d rate my experience with them highly, having already recommended them to a friend considering renovations. Their services fulfilled my expectations, combining competitive pricing with excellent customer service and installation.
Mark, thank you for your positive feedback regarding your experience with us. We're thrilled to hear that you found our product to be of high quality and that our representative provided thorough explanations. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We are happy to learn your wife loves your new Safe Step Walk-In Tub, and we are excited for you to experience our tub and its benefits. Additionally, we want to express our gratitude for your service as a veteran. It's an honor to serve those who have served our country, and we're pleased that we could assist in making your experience with Safe Step Walk-In Tubs a positive one.
Reviewed Feb. 27, 2025
I learned about Safe Step through television. As a disabled veteran, I needed a walk-in tub for accessible bathing. The sales visit went smoothly, but I ran into issues with my hot water heater. After using the tub, the water turned cold before reaching the jets. I wasn't informed that my existing hot water heater might be insufficient until I contacted my plumber, who recommended regular maintenance due to sediment buildup.
I appreciate the tub's design and features, like the lights and Bluetooth, but the installation team could have been more thorough by checking the age and capacity of my heater. I suggest Safe Step create video materials to address different learning styles for product instructions.
The installation was problem-free, but I haven't fully enjoyed the tub due to additional unforeseen expenses for the water heater amounting to $2,500. I believe Safe Step has a great product but needs to improve the delivery and customer education process. I encountered poor follow-up support when contacting the sales rep about my concerns, which left me disappointed.
Overall, my experience with Safe Step has been mixed. While I acknowledge the product's quality, the lack of comprehensive installation checks and follow-up with corporate left me wanting more from their customer service.
Reggie, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive sales experience and that you are enjoying the tub's features. However, we are sorry to learn about the water heater issue. Customer satisfaction is our top priority, and we apologize for any miscommunication regarding the water tank with our representative. Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank to maintain the preferred water temperature in the tub, ensuring a comfortable, shoulder-height soaking depth while bathing. We will forward your feedback to our team to improve our processes in the future. If you have any additional feedback or concerns, please reach out to our team at 1-800-989-5101 or service@safesteptub.com. Additionally, we want to express our gratitude for your service as a veteran. It's an honor to serve those who have served our country, and we're pleased that we could assist in making your experience with Safe Step Walk-In Tubs a positive one.
Reviewed Feb. 27, 2025
The Safe Step sales rep that came out here was very friendly. They explained how everything about the tub worked, and the experience was fun. However, we have molding around the opening in the room next to where the stairway is, and I wish the installer had explained to us how far out in the middle of the stairway it was going to be because we would have had some work done to make it closer to the wall than it is. It doesn't leave much room for people to get by. I'm upset about that but there's nothing I can do about it because it's already done. We're not gonna have our railing moved. It is what it is. But I wish it had been explained so that I wouldn't be so surprised when I saw it.
Susan, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive sales experience. However, we are sorry to learn about the miscommunication regarding the tub size. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 27, 2025
I purchased a Safe Step walk-in tub due to my age and the need for a more accessible bathing option. I discovered the company through an online search, and the sales representative who visited our home was very informative and enthusiastic about the product.
We chose Safe Step because their products are made in America, and we anticipated strong support. The installation was smooth; the team arrived on time, removed the old tub quickly, and set up the new one efficiently. They took the time to show us how to operate it and provided all necessary paperwork.
In terms of quality and features, we're pleased with the tub so far. However, we've encountered an issue with filling it quickly with hot water. Due to our house's water pressure and the distance from the water heater, it takes a while to get warm water, which can be uncomfortable while waiting. We're arranging for a plumber to help address this issue.
We have used the tub a couple of times, and it's been working well. Overall, we're satisfied, but we need to resolve the water issue to fully enjoy it.
Reviewed Feb. 27, 2025
I recently got a Safe Step walk-in tub after reading about it in a paper. The initial consultation with the sales rep went smoothly. The installation process was straightforward and effectively covered under the payment terms.
I am quite satisfied with the walk-in tub so far and appreciate its functionality. If asked to rate various aspects, I would give the product itself, the customer service, and even the pricing a solid 5 out of 5, given my personal experience.
Daniel, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the walk-in tub's functionality, and we sincerely hope you continue to derive satisfaction from it for many years to come. Thanks again for taking the time to share your experience with us; it is appreciated!
Reviewed Feb. 19, 2025
I purchased a Safe Step walk-in tub a while back and had a mixed experience with it. Their presentation was good, but when it came to using the tub, I found some issues. Although the jets are wonderful, the heated seat only works on one side, which is disappointing. The music feature seems unnecessary to me since I can just use my phone for that. I do enjoy the lights and the microbubble feature, which are nice touches. However, the tub doesn’t drain properly and takes forever, leaving me to dip out the water manually. The company claims it might be a plumbing issue, but I never had trouble with my plumbing before.
The installation process was okay, although they left some things unfinished, which I had to complete myself. It was frustrating that they didn’t check for plumbing issues beforehand, which would have saved trouble later. In terms of customer service, Mike was very helpful and tried to address all problems, earning a positive rating from me. However, one of the installers was less responsive, more interested in his earbuds than in the work. Despite these challenges, I appreciate that I'm able to take baths now, which wasn't possible before.
Wanda, thank you for taking the time to share your feedback with us. We're happy to hear that you're enjoying the jets, lights, and microbubble feature, and that you can now enjoy baths, which was a major goal! We're sorry to hear about the issues you've encountered with the heated seat, the music feature, and the drainage. We understand how frustrating these issues can be, and we appreciate your patience as we work through them.
We also want to apologize for the unfinished aspects of the installation and the plumbing challenges. We strive to ensure our installation team checks everything thoroughly to avoid these kinds of issues, and we're sorry that didn't happen in your case. We're glad Mike was helpful in addressing your concerns, and we'll make sure to pass along your feedback to improve both our service and our team's attention to detail.
If you ever need assistance or have further questions, please don't hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We're here to help and appreciate your understanding!
Reviewed Feb. 19, 2025
I purchased a walk-in tub from Safe Step after conducting thorough research, specifically choosing them because of their good reputation and the in-swing door feature that fits my limited bathroom space. The sales representative was quite talkative, and it was challenging to get a word in, but I was already convinced of the product necessity because my old tub needed replacement.
The installation team completed the main job but left much to be desired. They didn't remove the entire old tub or finish the trim work properly. They left the framework and parts of the tile in place, and I had to patch up the floor myself where the old water line was. Moreover, the electrician's work was disappointing—he drilled several unnecessary holes and didn't properly mount the electrical box.
While the product works fine now, the overall service experience with Safe Step could have been significantly better. I had to buy additional door trim myself when the installer failed to bring enough, despite my prior warning. Furthermore, I discovered that a standard 50-gallon water heater wasn't sufficient to fill the tub, leading me to spend an extra $3,000 to upgrade to an 80-gallon heater.
Pat, thank you for sharing your experience. We appreciate your thorough research and decision to choose Safe Step, and we're glad to hear that the walk-in tub itself is meeting your needs. However, we regret that the installation process did not meet your expectations.
It’s concerning to hear about the unfinished trim work, electrical issues, and additional costs you incurred. We understand how important it is for installations to be handled properly, and we apologize for any inconvenience this caused. If there’s anything we can do to assist further, please don’t hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. Your feedback is valuable, and we will use it to improve our processes moving forward. Thank you again for bringing this to our attention.
Reviewed Feb. 19, 2025
I decided to install a walk-in tub from Safe Step Walk-In Tubs after seeing an advertisement in an AARP magazine. My initial selection was mainly because I needed to replace an outdated and moldy jacuzzi tub in my house. We hoped the transition would be smooth, but unfortunately, we encountered some issues along the way.
The appointment with their representative was less than pleasant. The salesperson was prepared with an extensive presentation that didn't really align with what I was looking for. Frankly, it was tedious, and we almost walked away from Safe Step entirely due to the sales pitch. We decided to proceed because we just wanted to get the work done without further hassle.
After installation, we were satisfied with the quality of the tub itself; however, the installation process was a different story. There were unexpected issues, such as the workers needing to chisel out part of our doorjamb to get the tub inside, something we were not informed about beforehand. The doorjamb was ruined and hastily repaired, leaving us with more work to get it fixed properly. Additionally, during the installation, some wood was chipped, adding to our growing list of grievances.
Communication with Safe Step has been lacking. I reached out to their service manager and submitted photos of the damage but have yet to receive any acknowledgment. Moreover, the Safe Step website lacks a complaint submission section, leaving me with no clear path to lodge my concerns formally. Despite emailing my issues, there's been little response unless feedback is positive.
Overall, based on the product alone, I might've been inclined to rate them higher, but due to the quality of installation and customer service, I cannot recommend Safe Step wholeheartedly. My experience suggests they might not be as attentive to service issues, and if you're considering them, proceed with caution.
Edward, thank you for taking the time to share your honest experience. We appreciate your feedback and sincerely regret that the installation process and communication did not meet your expectations. While we’re glad to hear you’re satisfied with the quality of the tub itself, we understand that the challenges you faced during installation and the difficulty in reaching support have been frustrating.
Your concerns are important to us, and we’d like to ensure they are addressed properly. We have notified our team about your case so they can work toward a resolution. We value your insights and will use them to improve our services. Thank you again for bringing this to our attention.
Reviewed Feb. 19, 2025
After researching various options, I discovered Safe Step through an online search and my decision to choose Safe Step was influenced by the fact that many of their parts are produced in the United States, providing easier access to parts if needed. The sales visit was a pleasant experience. The representative was very down-to-earth and made everything easy to understand. He explained the details simply, which was greatly appreciated. During the installation, the team placed protective paper on the floors and were very considerate. They were concerned about finishing in a single day, but I reassured them it was fine since the walk-in tub was meant for future use. The team returned the next day to complete the job. They were friendly, hardworking, and well-prepared to address any questions we had.
The Safe Step tub significantly eases the routine of my parents. While I haven't fully explored all its features with them, the caregivers have used the jets for baths, and they find it really beneficial. However, we haven't tried the meditative features yet. I would rate the Safe Step tub at 4.75 out of 5. The only aspect I would have preferred is a door that opens outwards, like another model I considered. Despite this, I appreciate the inward-opening design of Safe Step. Overall, I would give the customer service, from the call handlers to the sales representatives and installers, a perfect score of 5. They were prompt and helpful, especially when I needed documentation for insurance purposes. The salesman provided the necessary receipts and paperwork swiftly, even on a weekend.
Sterling, thank you for your thoughtful review! We're delighted to hear that you had a great experience with our sales team and installers. Providing clear information and ensuring a smooth installation process are top priorities for us, so it's wonderful to know that our team met your expectations.
We're also pleased that your parents and their caregivers are benefiting from the walk-in tub’s features. If you ever have any questions about exploring additional functions, we’d be happy to help!
We appreciate your feedback regarding the door design and understand that preferences can vary. Your insights are valuable and help us continue improving our products. If you ever need assistance, please don’t hesitate to reach out to our Customer Service team at 1-800-989-5101 or service@safesteptub.com.
Thank you for choosing Safe Step!
Reviewed Feb. 19, 2025
My experience with Safe Step has been incredibly positive. I first heard about them through my daughter, as my aging parents were finding it difficult to step into a traditional tub. The sales visit we had was impressive; the team was polite, courteous, and very respectful of our home, leaving it clean afterward. The installation process was smooth as well. The team knocked on the door, came in, introduced themselves, and told us who was coming 'cause an electrician came in afterwards. They carefully assessed the room, gathered everything they needed, put it all together, and walked me through how everything worked.
The product itself has been a blessing. My parents, who are both 83, can step into the tub, shower, or even soak in it thanks to the thoughtful design. They love it, and they enjoy sitting back. They need a little help remembering which buttons to press, so I have to do it all, but the tub is great. My mom sings to me when she's in the tub. It has truly improved our routine, making bath time more comfortable and stress-free. The team was communicative throughout the process, explaining every step along the way, which included extending the door to accommodate the tub and dealing with the old one.
Overall, the installation and product quality have been remarkable, and it's comforting to know that my parents are safe and enjoying their bathing experience without the previous hassles. It's night and day from what we were trying to do. When we first got here, I had to wash my mom up totally. I was in the shower with her, and then, it got to where she can at least shower herself, but we had to put everything in the tub and take them out. Now, all I have to do is open the door and they can go in then I lock it and fill the tub or just give them a shower. They're comfortable. They could sit in the tub and get clean. It's made that experience 100% better.
Tammy, thank you for sharing your heartfelt experience! We’re truly honored to have played a part in making bath time easier and more enjoyable for your parents. It’s wonderful to hear how the Safe Step tub has positively impacted their daily routine and brought comfort to your family.
We’re especially glad that our team provided a smooth and respectful installation experience. Ensuring a seamless process and clear communication is something we strive for, and we appreciate your kind words about their professionalism.
It’s touching to hear that your mom enjoys singing while using the tub—those are the moments that make all the difference! If you ever have any questions or need assistance with the tub’s features, our Customer Service team is always here to help at 1-800-989-5101 or service@safesteptub.com.
Thank you again for choosing Safe Step—we're grateful to be part of your family’s journey to safer, more comfortable bathing!
Reviewed Feb. 19, 2025
Paid over $24000 for replacing old tub. Way more than expected even after discounts and paying cash. Tub opens to the inside, very difficult to get into tub without getting squezed in an attempt to lose the door. Use all of my hot water before it fills even with my new 50-gallon water heater. With jets on and tub at proper fill water runs out from bubbling jets all over floor. When taking shower water runs out of tub by the temp control all over floor. Tub does not maintain temp with jets running if you sit in it a long time, water drops to like warm, doesn't allow me to raise temp with the water off.
Edward, thank you for sharing your feedback. We sincerely apologize that your experience with the Safe Step tub has not met your expectations. We understand how frustrating it must be to encounter multiple issues with both the functionality and comfort of the tub, especially after investing in a solution meant to improve your daily routine.
Regarding the door opening inward and the water temperature concerns, we recommend reaching out to our Customer Service team at 1-800-989-5101 or service@safesteptub.com so we can schedule a service visit to resolve these issues. They can also review the water heater capacity and jet functionality to ensure everything is working as it should. We want to make sure your experience improves and that you're fully satisfied with your purchase.
Again, thank you for bringing this to our attention. We're here to help and will do everything we can to address your concerns as quickly as possible.
Reviewed Feb. 19, 2025
My experience with Safe Step walk-in tubs was excellent. I initially chose Safe Step after seeing their ad on TV, which seemed more appealing compared to others. When I reached out to them, they were very cooperative. They visited our home, took measurements, and provided a cost estimate. We faced some payment issues as we were awaiting a check, but they were accommodating and held the already manufactured product for us.
The installation day went very smoothly. The installers were professional, completed their work efficiently, cleaned up, and demonstrated how to use the tub's features. My favorite feature of the tub is the jets, which I thoroughly enjoy.
We were advised to wait 24 hours before using the tub, but we actually used it a couple of days later. I found the tub to be enjoyable every time I've used it, which has been about five times so far.
If a friend were to ask about my experience, I would definitely recommend Safe Step. From the initial call to the setup and installation, the process was seamless. The person who came for the initial appointment was informative and set the right expectations. The installers did their job well without any hassle.
Overall, I would rate my experience with Safe Step as a 5 out of 5 stars. Both their customer service and service quality were top-notch, and I felt the pricing was fair for the value received.
Tony, thank you so much for sharing your wonderful experience with Safe Step! We are thrilled to hear that the entire process, from the initial consultation to installation, went smoothly and that you're enjoying the features of your walk-in tub. It's great to know that our team was able to accommodate you with the payment timing and that you had a positive installation experience. We especially appreciate you highlighting the jets as your favorite feature!
Your feedback means a lot to us, and we’re grateful for your recommendation. If you ever have any questions or need further assistance in the future, don’t hesitate to reach out. Thank you for choosing Safe Step! We're glad to have been part of improving your bathing routine.
We look forward to continuing to serve you!
Reviewed Feb. 19, 2025
There are a couple of aspects I am not satisfied with Safe Step. Firstly, filling up the tub properly uses up all my hot water, despite having an almost 40-gallon tank, which was supposedly sufficient according to them. Secondly, my wife, who uses a wheelchair, finds it challenging since the door opens inward, blocking one of the hand-holds that she needs for support. In hindsight, I should have considered a tub where the door opens outward.
The installation process was generally fine, but there was an issue with the flooring that led to a dispute. I had water damage and needed to replace particleboard with plywood. It was awkward since the installer initially planned to finish without considering the flooring, which I had to do separately. They eventually adjusted the cost by $200 because of this complication.
Overall, while the installation itself was handled adequately, I am disappointed with the product due to the high water usage and the design that affects accessibility for my wife. I feel that for the expense, these drawbacks are significant. Based on my experience, I would rate it around a 3 out of 5, and I would advise others to be aware of these potential issues before purchasing.
Douglas, thank you for taking the time to share your experience. We appreciate your honest feedback and understand how important it is for a walk-in tub to fully meet both your and your wife's needs.
We regret that the water capacity and door design have posed challenges for you. Accessibility and ease of use are priorities for us, and we apologize if the inward-opening door has made it difficult for your wife. Additionally, we understand how frustrating unexpected installation adjustments can be, and we appreciate your patience throughout that process.
If there’s anything we can do to assist further or address your concerns, our Customer Service team is available at 1-800-989-5101 or service@safesteptub.com. Your feedback is valuable in helping us improve, and we truly appreciate you sharing your insights with us.
Reviewed Feb. 19, 2025
I discovered Safe Step through a TV ad and decided to give them a try for a walk-in tub. The experience with their sales representative was favorable, as they came to my home and were quite helpful. The installation process was impressive; it only took one day, which was quicker than I anticipated.
The tub has features like jets and bubbles, although it's not heated. I find these features enjoyable and well-integrated. Overall, I rate my experience with Safe Step a 5 out of 5 in terms of quality and installation. However, when it comes to pricing, I think it's a bit expensive, so I'd give them a 2 out of 5 on that aspect.
Randy,thank you for sharing your experience! We're thrilled to hear that you had a smooth installation and are enjoying the features of your new walk-in tub. We strive to provide high-quality products and efficient service, so it's great to know we met your expectations in those areas.
We understand that pricing is an important factor, and we appreciate your feedback. If you ever have any questions or need assistance, our Customer Service team is here to help at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed Feb. 17, 2025
I recently had the Safe Step walk-in tub installed primarily because I was having difficulty washing properly. As I've gotten older, it's become much harder to reach my feet, and this tub seemed like a great solution to make things easier and keep me cleaner. I had a great experience with the sales representative; they did a superb job explaining everything and treated us really well when they visited our home. The installation team also did a fine job, even though I can't see the installation now that it's all covered, but I can tell it was done properly. Using the walk-in tub has definitely made things easier for me. It's not only made bathing simpler but has also improved how I feel, especially my legs. I seem to sleep better at night since my legs feel better, too.
Mr Brogdon, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Tub has positively impacted your bathing experience. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Feb. 17, 2025
I saw the Safe Step Walk-In Tub on TV, however, after purchasing it, I've had some reservations. As a big guy standing 6'5", I've found the tub a bit hard to get into because it's not as spacious as I'd hoped.
During the sales visit, the representative didn't provide much insight into the tub's dimensions, so I didn't realize the size constraints until later. On the positive side, the installation was smooth and efficient; the installer did a great job, and it only took a day.
The features work fine once I'm in the tub, though it's a bit of a squeeze. The fill time is reasonable, but I needed to upgrade to a bigger water tank to accommodate it.
Overall, I'd rate my experience around the middle. While the product might be suitable for smaller individuals, it doesn't entirely meet the needs of someone my size.
Thank you for bringing your concerns to our attention, and we apologize for any dissatisfaction you experienced. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com. We value your business and hope to have the opportunity to better serve you in the future.
Reviewed Feb. 16, 2025
I recently decided to purchase a walk-in tub from Safe Step for health reasons. The sales representative was good and the installation team was very professional, ensuring everything was ready on time without any hassle.
One of the best features of the Safe Step walk-in tub for me has been the soaking capability, which has been very beneficial for my bad hip and leg. The warm, relaxing soak has provided significant relief and comfort.
Overall, I've had a positive experience with Safe Step. I would rate my experience as a four out of five.
Dalton, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Feb. 16, 2025
I first learned about Safe Step through a television advertisement. My main reason for considering a walk-in tub was to have a convenient and accessible option for bathing. The sales visit went smoothly, and the installation was handled efficiently.
One aspect that we particularly enjoy is the micro bubbles feature, which effectively cleans hard-to-reach areas, making it especially beneficial for older individuals. However, during colder days, our hot water heater sometimes struggles to keep up, requiring us to fill the tub partially, then wait for the water heater to heat more before finishing the fill.
I contacted Safe Step regarding the hot water issue, although I didn't receive a definitive solution. Despite this minor inconvenience, we have used the tub several times and have been satisfied with the experience. Overall, I would recommend Safe Step for its quality and innovative features.
Larry, we're thrilled to hear that you are enjoying your Safe Step Walk-In Tub! Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working well for you. However, we are sorry to learn you are experiencing some issues with the water heater. Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank to maintain the preferred water temperature in the tub, ensuring a comfortable, shoulder-height soaking depth while bathing. Your satisfaction is our top priority. Please contact our Customer Service team by calling 1-800-989-510 or service@safesteptub.com so we can address this issue. Thank you for choosing Safe Step!
Reviewed Feb. 16, 2025
I first heard about Safe Step Walk-in Tub on TV. The reason I decided to look into purchasing a walk-in tub was because my husband had a stroke, and I needed something safer for him. During the sales consultation, the representative was very informative and knowledgeable. He mentioned being a technician, which made me feel confident in his understanding of the product and process.
The installation process went very well. The installer was professional and clearly knew what he was doing, leaving everything clean and tidy afterwards. Now that the tub is installed, it has made things much safer for my husband, which was the primary concern. The quality of the tub is good, which I appreciate.
I did contact the sales representative to inquire about adding the shower component to the tub, which we didn't think we needed initially but would be beneficial now. Overall, I would highly recommend Safe Step based on our experience.
Wendy, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that your husband is enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope he continues to derive satisfaction from it for many years to come. Thank you for recommending us to others!
Reviewed Feb. 16, 2025
I first found out about Safe Step walk-in tubs online and received more information through the mail after signing up. Although I got in touch with them about a year and a half ago, it took some time before we could install the bathtub because the bathroom wasn't ready. Once it was, Safe Step installed the tub in one day, which I found impressive.
Though the bathroom is still incomplete and we haven't used the tub yet, I participated in a demo where the microbubbles feature stood out to me as a favorite. Based on my experience with Safe Step's customer service and the quality of their tubs, I would recommend them to a friend. However, I think their pricing is a bit steep.
Ricki, thank you for your feedback and for recognizing the quality of our installation and tubs. We understand that cost can be a significant concern. We strive to provide quality and value in every project, and we appreciate your input on pricing. If you have any further questions or need additional support, please reach out to us at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 16, 2025
I initially learned about the Safe Step tub through TV advertisements. After considering another walk-in tub that didn't meet our expectations, we opted for Safe Step because of its superior features. The door is user-friendly, allowing easy access to sit down, and the ion bubbles were a significant selling point for us. Other brands claimed to offer similar features but didn't deliver on the quality we found with Safe Step.
The installation was swift, and the tub looks stunning. However, I've encountered an issue with it not working currently, which I suspect might be due to user error. While I haven't had the chance to address this due to personal circumstances, I'm hopeful for a resolution soon. Overall, I'd rate Safe Step a 4.5, mostly due to this issue, though I anticipate it can be resolved with support.
Ms Graham, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive installation experience. However, we are sorry to learn about the issue you're experiencing with our product. Your satisfaction is our top priority, and we'd like to address this promptly. Please contact our Customer Service team by calling 1-800-989-5101 so we may assist you. Thank you.
Reviewed Feb. 16, 2025
A Safe Step representative came to my house, spending about three hours going over the product. He was knowledgeable and persuasive, and I ended up purchasing their tub.
The installation went fairly smoothly, completed in a day, though the tub had a slight chip which existed prior to installation. It should have been repaired, but that hasn’t happened yet. I decided to go ahead with the installation because waiting for a replacement would have taken an additional six weeks.
Though the tub is well made and works as promised with features like micro bubbles and lights, I realized afterwards it was not the transformative experience I was led to believe. It does what it's meant to do, providing a relaxing experience, but it felt overpriced at $20,000. While there's nothing technically wrong with the product itself, I wouldn’t opt for the purchase again since it didn’t quite meet my expectations of value.
While I appreciate the tub's design and function, and the lifetime warranty is a positive aspect, ultimately, it didn’t deliver the exceptional experience I expected. Thus, my overall satisfaction would be moderate.
Connie, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive installation experience. However, we're sorry to learn that you're not completely satisfied with your Safe Step tub. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 15, 2025
I first heard about Safe Step through television, and I decided to purchase their walk-in tub because my husband recently became an amputee. I wanted to make it more convenient for him to shower. The sales visit was impressive. The representative who came to Memphis was excellent, very polite, and answered all my questions, which helped me understand everything clearly.
The installation process was great as well. It was quick, and the team cleaned up everything afterward. They answered my questions and trained me on how to use the tub. Overall, they were wonderful.
As for the quality and features, so far, so good. We've only had it for about two weeks, so while I'm not the user, my husband is, and it seems to be fine. I'm very pleased at this point. My only concern is ensuring I receive the proper paperwork in the mail, as I've experienced issues with billing from another purchase. I hope that won't be the case with Safe Step.
Overall, I'm satisfied with Safe Step and would recommend their products.
Dorothy, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. It is wonderful to hear that your new Safe Step Walk-In Tub is working well for your husband and we hope he continues to derive satisfaction from it for many years to come.
Reviewed Feb. 15, 2025
I had a Safe Step tub installed for my wife, and our overall experience has been quite positive. We chose Safe Step primarily for its ease of access, which is important for her needs. The sales representative was knowledgeable and effective, making the decision process smooth. On installation day, the crew was professional and experienced, taking their time to ensure everything was done properly.
The tub comes with numerous features, many of which we haven't yet tried, but those we have used are quite satisfactory. This addition has positively impacted our daily routine, making it easier for my wife to use and for me to assist her. Based on our experience so far, I would highly recommend Safe Step.
Edmon, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Tub has made a positive impact on your wife's needs. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Feb. 15, 2025
I decided to purchase a walk-in tub from Safe Step after seeing their advertisement, as it seemed like something my family needed. The sales representative who visited us was extremely nice, knowledgeable, and didn't use high-pressure tactics. He simply presented the product and answered our questions.
The installation team was great, although the installation took longer than expected, more than a day. They were thorough, and importantly, they cleaned up after themselves at the end.
The walk-in tub has been beneficial for my elderly family members, who are all using it and enjoying it. There's nothing I can think of that Safe Step could have done better; from start to finish, it was a good experience.
If I had to rate my experience with Safe Step, I would give them a top rating.
Pat, thank you for sharing your experience with us. We are delighted to learn that your sales and installation process with our team was positive. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. We're thrilled that your Safe Step Walk-In Tub has proven beneficial your elderly family members. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Feb. 14, 2025
I have owned a Safe Step tub and enjoyed it at first. Now, it is older and company doesn't give me the time of day because I have had nothing but problems for the last 10-plus years. When you call the company, you get passed off and never responded to. They are more to sell you a new unit for another 15 thousand bucks, but don't return calls when you have a problem. NEVER BUY ONE OF THESE PRODUCTS.
Hi Bob, thank you for your feedback. We’re very sorry to hear about your experience. Providing quality customer service is important to us, and we regret that you haven’t received the support you need. We’d like to help resolve your concerns—please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can assist you further.
Reviewed Feb. 10, 2025
Well over $20,000. The installer destroyed the opening to our bathroom door. Cut wall out so far that we had to buy a new door and trim and patch the wall. (We did this ourselves.) Cut large holes in the floor that you could put both arms into and see the ground under our house. Did not offer to repair or insulate. I was told this would be a one day install. Took 3 visits over a month time frame. We had to pay someone to install a smaller window that would work with the tub height (an added expense and work on our part).
The first tub installed was defective with gashes and scratches and non working parts. Tub was removed. Another put in place. The ledge around the tub is not level. The leaning slope is so obvious. The trim was made to fit by trimming with a pocket knife which is crooked and has sharp edges. I have sent emails, texts and calls. Can not get this fixed. Was told a 6 month interest free loan. Nope, continue to get statements with interest added. Our hot water heater is not large enough to fill this tub (which I didn’t know) So water is freezing cold sitting over this big uninsulated hole in the floor. I hate it!!! Been in it two times. It stresses me to even look at it. I’m about to have surgery on the majority of my spine and I do not have what I need to function at home. SHAME on you for making failed promises. Taking advantage of disabled people. Don’t buy from them. I have given them months to make this right. Now it’s time to let the world know.
Thank you for bringing your concerns to our attention, Alesia. We apologize for any dissatisfaction you experienced. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com. We value your business and hope to have the opportunity to better serve you in the future.
Reviewed Feb. 3, 2025
Had a sales consultation with a Safe Step salesman Raj who was very nice, though he mixed up the date. After a call from Lisa (a manager) to confirm Raj would show, we had the consultation where he made an offer we thought was a little high and promised to get back to us with a lower price. We never heard from him again despite multiple texts and calls and it's been almost a month. This includes a call to the office last week where Jeffrey said he'd notify his manager and someone would get back to us but still no contact from anyone at the company.
A call to Lisa's phone number said the number was inactive. Raj was proud of his company's reputation for service after installation, but I've never had a contractor disappear before the sale. Strange, especially in light of the fact that the showroom/factory are only about 15 minutes from us. I'm happy to change this review as Safe Step is the company we'd prefer to go with. If only someone would just contact us.
Ron, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed Jan. 4, 2025
I called and made an appointment with Tammy (1 800 381-1982) for my Mom who is 89 years old and needs a walk in shower/tub estimate ... Tammy said to call 1 888 794-5677 the day before to confirm the appointment... Got the name of who would be arriving too, Steve B... Today my Mom's calls me to say NO ONE showed up ... I called and got the answering service who said I called yesterday to CANCEL!! This is so rude and unprofessional - I would never ever use this company ...
Hi Lisa, thank you for sharing your feedback. We sincerely apologize for the miscommunication and the delayed estimate appointment. Occasionally, other in-home visits appointments can run over the allotted time, causing delays for subsequent appointments. Your satisfaction is our priority, and if there’s anything we can do to improve your experience, please contact our customer service at 1-800-989-5101 or service@safesteptub.com. We’d be more than happy to talk about your experience to improve our processes in the future!
Reviewed Dec. 2, 2024
Updated on 02/03/2025: I wrote a review on Dec.2, 2024 complaining that Safe Step would not send out a "higher-up" representative to look at my "evidence" of floating black specks coming out of the water ports. That request has not yet been fulfilled. On Dec. 3, I did get a reply saying "resolution in progress", and a call from Safe Step on Dec. 16, during which I talked to Peyton. I told her I had to have someone in authority come to my home and explain WHY those black specks came into my bath water. I told her I needed to talk to that person face-to-face so I could present all the details of the situation. She talked like she would contact someone to satisfy my request. That was 1 1/2 months ago and I have not seen nor heard from Safe Step since. Please try to contact Safe Step and convince the CEO or someone in authority to meet my request. Thank you. Bob
Original Review: We bought a Safe Step Tub in April of 2021. We have had issues with it starting in July of 2021 because it was not wired correctly. They took care of that problem. We had a leaking door problem and a remote problem that were taken care of. We had a seat heating problem that was taken care of. All of these problems were solved satisfactory within a short time. Then in September of 2023 we started getting black particles in our bath water, gradually getting worse. In January of 2024 I contacted Safe Step and told them about the problem. Everything they suggested I had done since day 1 of using the tub. The contamination kept getting worse and I called them and received several other recommendations. We had this problem until September of 2024 when there were a couple of times big slugs of crud came out of the water jets. After that the specks were smaller and fewer.
I called safe Step and wanted to talk to a representative, in person, to explain WHY this happened. I needed to present pictures and samples to this person to present evidence of the stuff we had to put up with. I have called Safe Step several times in the last couple of months asking for someone to visit. I called today, December 2, and was informed that they probably charge $179.00 for a service related to "cleaning". I do not want any work performed- I just want an explanation as to WHY we had this problem. A consultation from a representative, no labor involved. I would like an answer to my request.
By the way, I have tried to call the salesman about this issue in May, asking him to look at my "evidence" when he was near my town. He agreed to, but he has not done so. I tried calling him asking to return my calls, but he has not done so. In fact, I tried calling him in the last couple of days and I get the message "the number cannot be completed as dialed. Please check..." I think that spending over $17000, Safe Step would be more than willing to stop by and answer my questions to keep their customers happy. Bob
Bo, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed Nov. 30, 2024
We bought the walk in tub just before the Hybrid was available. I have called, chatted, and emailed multiple times trying to get someone to respond so I can buy the parts for the shower option since no one wants to come out to install. They seem to only be concerned with selling new tubs. I have left messages on the existing customer line, as well as had a rep send a message. Existing customers are not a priority. I pray I never have a problem and need the warranty.
Scott, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed Nov. 29, 2024
My experience with Safe Step has been genuinely positive. Initially, I researched online and after an unimpressive experience with another company, we invited a Safe Step representative for a visit. They convincingly highlighted the benefits, especially considering my husband's Parkinson's diagnosis, which led us to decide in favor of Safe Step because of its therapeutic features. The Safe Step sales representative was a pleasure to work with—informative, not pushy, and provided comprehensive details, which helped us comfortably make our decision. The installation was smooth; the technician arrived early and wrapped up in just a few hours. He praised the quality of Safe Step products, assuring us we chose the best.
Personally, I enjoy the experience immensely. Regular use has notably improved my sleep and skin health—I sleep soundly after each use. As for the operation, the fill time is reasonable, and the drain time is fantastic, ensuring I'm left warm afterward. While my husband doesn't use it often, I see the tub mainly enhancing my self-care at home, impacting my overall well-being significantly. We consider the price worthwhile compared to alternatives, focusing on health benefits over material possessions.
Donna, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Tub has made a positive impact on your sleep and skin health. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it! If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Nov. 29, 2024
I recently had the Safe Step walk-in tub installed, and I like it very much. My husband initially discovered it through an advertisement. Dealing with the sales representatives was very good and the installation process was impressively fast and clean, surpassing my expectations.
My favorite feature of the walk-in tub is the heated seat, which provides comfort right from the start. Although I have not used the jets much due to personal circumstances following my husband's recent passing, I do look forward to trying them.
Ultimately, I would highly recommend the Safe Step walk-in tub to others.
Ms. Farnsworth, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. The heated seats is one of our favorite features too! We sincerely hope you and your husband continue to derive satisfaction from it for many years to come.
Reviewed Nov. 29, 2024
I first learned about Safe Step Walk-In Tubs through a Facebook advertisement. My interactions with their sales representatives and installation team were positive. The installers worked hard and completed the installation in two days. They left the bathroom in good condition afterward. I am happy with my walk-in tub and its features overall. The only downside is my hot water runs out, so I can't take a shower after a bath due to having a smaller tank. Despite this, I'm satisfied with the tub.
Jean, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Nov. 29, 2024
I decided on Safe Step Walk-In Tub after initial hesitation about the quoted price. However, they pursued us and offered a reduced rate, which made it feasible. I had watched their product commercials due to my concern for my elderly father, and purchasing it felt like the right decision.
Regarding the representatives who came to my home, they provided a comfortable final number. The installation day was also a seamless experience. My intention of maintaining the cleanliness of my walls and carpet was respected, and the employees carried out their work without issue. The installation was completed professionally in one day.
The quality of work was satisfactory—I have no complaints. Importantly, the tub serves the purpose for my father, and he loves it. Customer service with Safe Step was great—as I assessed things post-purchase, I'd give them a solid rating across all rating aspects such as service and support based on today's prices and market perceptions.
Robert, thank you for sharing your experience with the Safe Step Tub. We’re thrilled to hear you had a positive experience with our team. It's wonderful to hear that it has brought so much enjoyment and relief to your father. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Nov. 29, 2024
I first heard about Safe Step Walk in Tubs through AARP magazines and television commercials. The sales representative was really nice and awesome to work with. It took us a while to get it in because we had a water leak. They came out to put it in first and they got our old tub out. But they found out that when our siding was first put up, the workers left a spot and our floor had water damage. So, we had to take care of that before we called Safe Step back out. It's a very nice unit and I enjoy the tub's features, especially the bubbles, which help me relax and provide a gentle massage. It also makes me feel a bit safer getting in and out of the tub.
Hillard, thank you for your review! We're thrilled to learn that you had a positive sales and installation experience with our team and are enjoying your new Safe Step Walk-In Tub. The bubbles is one of our favorite features too! If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Nov. 29, 2024
I recently purchased a Safe Step walk-in tub, and I am really pleased with it. I initially heard about Safe Step from my mother, and I had seen advertisements in magazines and on television as well. The sales representative was very helpful, answering all of our questions and providing informative pamphlets. We did encounter a minor issue with the tub at first, but it was quickly resolved without any complications.
The installation experience was smooth and efficient. The team explained how the tub worked, answering all our queries, and when it came to tiling, they handled everything well; they needed to remove some tiles for the installation but everything was taken care of neatly.
One of my favorite features is the microbubbles, which I find to be very soothing. Since using the tub, I've noticed a significant improvement in my leg stiffness. It's incredibly relaxing to soak in the warm bubbling water, and I thoroughly enjoy it. Overall, I've had no complaints about the product, only a top-notch experience. I highly recommend the Safe Step tub for its comfort and effectiveness.
Veronica, thank you for your positive feedback regarding your experience with Safe Step Walk-In Tubs. We're thrilled to hear that you found our product to be of high quality and that our representative provided thorough explanations. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. The micro-bubbles feature sound like great additions to enhance your bathing experience and we're glad to hear the positive impact it has had. Your recommendation is truly appreciated. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Nov. 29, 2024
I recently had a fantastic experience with Safe Step and their walk-in tub. I had received mailers about their products for several years, and after my mother's accident, it felt like a practical solution for her. The salesperson was incredibly enthusiastic and informative without being pushy, which I really appreciated.
The installation process was seamless and conducted professionally by two skilled installers from Pittsburgh. They did a lot of work but maintained a high standard of professionalism and cleanliness throughout.
The quality of the tub has exceeded my expectations; I even enjoy bringing friends and family over to show them. It's as if you’re watching a well-polished vehicle on an assembly line—truly top-of-the-line both inside and out. The tub comes with a hand shower, providing versatility, and the experience with the company left me thoroughly impressed—all of which contribute to this being one of the best purchases of my lifetime. I genuinely rate Safe Step 5 stars for customer service, quality, and value for money.
Charlene, thank you for your positive feedback regarding your experience with Safe Step Walk-In Tubs. We're thrilled to hear that you found our product to be of high quality and that our representative provided thorough explanations. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Your recommendation is truly appreciated. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Nov. 29, 2024
The knowledgeable salesperson thoroughly answered all of my questions, ensuring a confident purchase without considering any other brands. In terms of product satisfaction, we had two Safe Step tubs installed, one at our primary home and another at our second residence, and we had professional installation teams both times. While I enjoy all features of the tub, the micro-bubbles stood out as something particularly relaxing. I've been very pleased with it, and my husband and I both enjoy it quite a bit.
Thank you for sharing your experience with the Safe Step Tub, Debbie. We’re thrilled to hear you had a positive experience with our team both times. The features like micro-bubbles sound like great additions to enhance your bathing experience and promote relaxation. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Nov. 29, 2024
After hearing positive reviews online and their strong ability to finance, I decided to go with Safe Step Walk-In Tubs even though they were ranked third on the list of top walk-in tub companies. My buying experience with Safe Step was straightforward; the sales presentation was low-key and informative. Pricing was explained clearly, which helped us decide the best option for us.
The installation was seamless — two skilled gentlemen had everything set up in a day. I appreciated their efficiency, though there's still some work pending due to my ongoing bathroom renovation. I found their work to be of the highest quality. I am mostly pleased with my Safe Step Walk-In Tub. I particularly enjoy the micro jets and lighting features. However, I do believe the tub's sidewalls could be taller as the water level approaches close to overflowing. Despite several small product design changes I’d suggest, my overall experience remains positive.
In special mention, I noted the unique self-heating recirculation system that maintains water temperature—a very appreciated feature that I hadn’t known about previously. Although there are minor downsides, like the limited reach of the glass shower door, these do not severely impact our use or satisfaction. Safe Step warrants my recommendation to others considering a walk-in tub purchase.
Harley, thank you for your positive feedback regarding your experience with Safe Step Walk-In Tubs. We're thrilled to hear that you found our product to be of high quality and that our representative provided thorough explanations. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. At Safe Step, we are consistently enhancing the design of our walk-in tubs to offer our customers the safest and most comfortable bathing experience. We genuinely appreciate your feedback on sidewalls. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Nov. 29, 2024
The installation team was great. They did a great job. The tub looked great, but it's just too small. I'm 6'1", 250 pounds. It's not usable at all. In fact, I hurt myself in that thing. The salesman came to the house and the first thing I told him before we even started that I wanted a 60-inch tub. He said that Safe Step doesn't have one that big. I said, "Well, then, what are we gonna do?" He said, "I'll give you the biggest one we've got. You'll be fine in that one." I asked him, "Are you sure?" He said, "Yeah." We talked about it and in the offer, overcharged me for the tub.
The water only come up just above my navel. When I tried to slide down to the tub, my lower back got caught on the seat. Then when I tried to pull myself up, I felt a big pop in my back. So I got out of the tub and opened up my laptop. I was looking for a number to call Safe Step. By the time I called them, from my bottom of my knees to my hip was swollen and in a lot of pain. That was on a Sunday. They installed it on Saturday. I spent the whole day in bed. The pain got worse. So I brought it up to Safe Step's attention. I waited and waited and waited, and I heard nothing.
My old tub was better than the Safe Step tub. I've got a $40 shower chair in my shower, which is better than that $19,000 bathtub. When I got a hold of Safe Step, I talked to a lady at the desk. I said, "Yeah, it's been so long. I'm trying to figure out what's going on with my case." She got on the computer and then said, "Oh. Oh, everything's been denied." I was so mad and I started shaking. So I just told the lady, "Look, I need to get off the phone before I really lose it." So, I hung up and I got a lawyer. I will sue. Be very wary of Safe Step because their advertisements don't match their products.
Thank you for bringing your concerns to our attention, and we apologize for any dissatisfaction you experienced. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com. We value your business and hope to have the opportunity to better serve you in the future.
Reviewed Nov. 29, 2024
I recently installed a Safe Step Walk-In Tub for my sister, who is intellectually handicapped. Although she was initially hesitant due to the noise from the whirlpool's humming, we're working on helping her get accustomed to it. I liked all the features. The door mechanism is particularly useful for her mobility constraints because she's confined to a wheelchair.
The installation process was professional, and they completed it promptly between 11 AM and 4 PM. The quality of work is impressive, and visually, the tub looks very good. Hopefully, once my sister gets comfortable with the tub, it will significantly enhance her quality of life. It's just that the pumps create the noise she finds unsettling.
John, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. We are excited for your sister to experience our tub and its benefits. Here's to many years of continued enjoyment!
Reviewed Nov. 28, 2024
I have a handicapped husband and a handicapped brother-in-law. I've been helping them in and out of a regular bathtub now for a few years. I thought it was time to upgrade and make things safer for them. I got a Safe Step tub. The guy who came to sell it to us was very nice and explained how it would fit into the space. The installation didn't go as well as I wanted it to go. The gentleman who came was by himself. So, we had some difficulties getting it in. He forgot certain things. He had to take the toilet out to fit the tub in, and he forgot to turn the water back on to the toilet and connect everything. Also, he wasn't the world's best caulker. I had him come out and re-caulk it, and it still wasn't right. I had a third gentleman come out and caulk it. Finally, it looks good.
The other thing was we purchased the shower package, and the gentleman who installed it didn't tighten the shower package to the wall tightly enough. The gentleman who came out on the third visit fixed everything. So, everything is fine. We really like the product. There are still some things we're trying to figure out, like how to get the aromatherapy to work, but I'm just gonna have to read the booklet again. We got everything. It has microbubbles, lights and aromatherapy. It has a shower package. So, there are a lot of things to learn how to operate.
My husband is paralyzed on one side and the only complaint I have is the door does not stay open for him to get into the tub. So, I've had to put a bungee on the door to hold the door open. And then after he gets in, he has to take the bungee off to close the door, because the door closing on him as he's getting in with one hand and one arm and one leg makes it difficult. That's my only suggestion, that in the future, they might wanna think of something that they could do that would keep the door open.
Thank you so much for taking the time to share your positive experience with Safe Step Walk-In Tubs, Elizabeth. We're thrilled to hear that your expectations were not only met but exceeded by the efficient and fast work provided by our team. At Safe Step, we are consistently enhancing the design of our walk-in tubs with you in mind, and we truly appreciate your feedback on the door design. If you have any additional recommendations, please reach out to our customer service team at service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed Nov. 28, 2024
I had just come from a hospital. I needed something to sit and bathe. I thought it was a good idea to get a Safe Step walk-in tub. Installing it took less than a day. The only thing is it takes a lot of water to fill it up to bathe. Other than that, it’s good.
Patsy, we're thrilled to hear that you are enjoying your Safe Step Walk-In Tub! Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working well for you. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Nov. 28, 2024
My main reason for choosing Safe Step Walk-In Tubs was for my 48-year-old son, who is an amputee and has leukemia. We only had a shower before, and the oxygenated water feature from Safe Step aids in deep pore cleaning, which helps prevent infections—a necessity in his situation. Although very costly, more than I can typically afford, it was essential for his specific health needs.
The installation team's work was rushed and sloppy, especially concerning the caulking around the tub. Additionally, they arrived without the proper shower parts, requiring them to return the next day, which added inconvenience.
Even though these initial difficulties were partially addressed, the finishing touches showed a lack of attention to detail. The door handle operates awkwardly, accentuating my concerns. When I brought this up during their second visit, they seemed uninterested in resolving it thoroughly.
While I wouldn't necessarily recommend Safe Step based on the price and installation experience, for my son's specific our needs, their product fulfills an essential role. Customer service, on the other hand, was a 5. The gentleman that came out was great. He really spent a lot of time and answered a lot of questions.
Janis, thank you for sharing your son's positive experience with Safe Step! We're thrilled to hear that the salesperson provided thorough explanations about the walk-in tub, ensuring you're well-informed about its features and functionality. We understand the importance of seamless installation, and we appreciate your patience and understanding during any challenges that arose. We're delighted that your son loves every aspect of your walk-in tub. If you ever have further questions or need assistance, our customer support team is here to help.
Reviewed Nov. 28, 2024
I've had a generally fine experience with my Safe Step Walk-In Tub. Everything has worked out as expected so far. I do have some feedback about the door design—it's challenging for a larger individual to maneuver and close it after entering. This might be something important for potential buyers to consider.
The sales team interactions were very good, and the installation process was conducted in a highly professional manner. I was pleased that the installers were diligent in explaining how everything worked as well as ensuring the site was cleaned once they completed their job. In terms of everyday benefits, I've noticed it's much easier to get in and out of compared to traditional bathtubs, which really enhances accessibility for me.
That said, potential bathers should assess the way the door functions. Recognizing this feature earlier might have led me to ponder over my purchase decision. I'm not saying I wouldn't have bought it, but it would have made me think twice. But other than that, everything is good. If it weren’t for this door concern, my experience would probably be satisfying overall.
Paul, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. Thank for your suggestion on the door design. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Nov. 28, 2024
I first discovered Safe Step Walk-In Tubs through a TV ad. The salesperson who visited my home was very knowledgeable, made excellent suggestions, and addressed any concerns I had, which I appreciated. The installation was remarkable; the team came in like a group of hornets, removing the old tub and installing the new unit seamlessly. Once completed, the installers walked me through the new setup. The tub works perfectly, meeting all my expectations. What I love most is its flexibility — I can either enjoy a long, relaxing sauna-like experience or choose to have a quick shower using the handheld option, both of which I find immensely satisfying. If contacted by friends about Safe Step, I would tell them the company delivered on its promises. Although the cost was a bit of a stretch for me, I am exceptionally pleased with the service and the product quality.
Christine, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. Your satisfaction and the enhanced safety, independence, and comfort brought by the Safe Step Walk-In Tub truly delight us. Here's to many years of continued enjoyment!
Reviewed Nov. 28, 2024
I purchased a Safe Step walk-in tub after seeing some commercials and having experienced a severe accident a few years back, which made accessibility and safety a priority for me. The sales representative was good, and I didn't face any issues during that part of the process. The installation went smoothly as well, and I’ve had no problems.
The Safe Step tub has been a great addition; it's top of the line and stands out as one of the best options available. I'm really satisfied with the quality of the tub. There's nothing else to add besides that I recommend it.
Samuel, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. Your satisfaction and the enhanced safety, independence, and comfort brought by the Safe Step Walk-In Tub truly delight us. Here's to many years of continued enjoyment!
Reviewed Nov. 21, 2024
We purchased a Safe Step walk-in tub with shower. We were told that we could lie down and get my neck which was what needed it the most. We were also told there would be enough room for me to bathe my dogs. No way. I have to keep my knees bent with just me. We had to get a new hot water heater because ours wasn't large enough. Nobody told us that. We paid over $23,000.00 for it and that was with our discounts. Pretty expensive bathtub. People think we're joking when we tell people what we paid for it. I don't like being lied to especially with something that cost so much. No integrity in my opinion. Check around and check out their products before signing anything.
Sherri, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we're committed to addressing and improving the feedback you've provided. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com.
Reviewed Nov. 16, 2024
After about a month of use, one of the jet nozzles popped out. Upon contacting their customer service, we found out that a service person will contact us in about 5 business days. A week has passed and we are still waiting a call from a service technician. In the meantime, I have contacted their customer service numerous times for a lack of call back. All I have received was a standard response that a technician will call. One week of waiting and not being able to use the new tub is absolutely unacceptable.
Hi Mikihiko, we apologize for the issue with the jet nozzles. At Safe Step, we strive to delight our customers through our consistent quality standard across all our products. We would like to assist and promptly address this issue. Management has been made aware of your situation and will reach out shortly to discuss this further. You may also contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed Nov. 13, 2024
I wish I had researched this company much more than I did. The tub has been installed, but the shower is unusable by paid in full and yet I’m still waiting for the hardware for the shower. Part of the functions don’t work. Customer service is very unreliable. I’ve called, they say our system's down. They ask for your phone number at least twice. They ask for your name twice even though she called me by my name. My contact person doesn’t work there anymore. They gave me a new contact person. He’s never called me. It is now been three weeks and I still have a tub that I cannot really use, very unhappy looking at filing a complaint with the Better Business Bureau as well as my state's attorney general's office. All I can say to anyone who’s looking at Safe Step buyer beware.
Meghan, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed Nov. 10, 2024
I decided to go with Safe Step Walk-In Tubs after seeing their advertisements on television. However, my experience with the sales representative was lackluster. He did not provide comprehensive information, particularly about the need for electricians to drill holes in my ceiling or the requirement for an additional heater for extra hot water. I was a bit upset about these omissions.
On a positive note, the installation team was excellent. They were punctual and diligent, working for about six and a half hours to install the tub. It's a demanding task, and they handled it well.
The tub is primarily used by my husband, as he finds it easy to step in and out, which is great for mobility. There haven't been other significant impacts for us, as we're primarily concerned with safety at our age, 79. Overall, we are satisfied with the purchase.
Linda, thank you for sharing your experience with us. We are sorry to learn about the lack of information given by the salesman however, we are delighted to learn that your installation process with our team was positive and that our team impressed you with their efficiency and hard work. Our commitment is to provide customers with the best service possible. We're thrilled that your Safe Step Walk-In Tub has proven beneficial for your mobility needs, making entry and exit more convenient. Here's to many more safe and comforting baths in your future!
Reviewed Nov. 9, 2024
I recently interacted with Safe Step after seeing their advertisements on TV and receiving mail information. My experience with their sales representatives was very pleasant. The installation process was fantastic; the installer was very considerate, and efficient—completing it in just one day. He knew exactly what he was doing. Although I haven't had the chance to use the tub yet, my favorite aspect so far is the accessibility it offers. Overall, I'm very pleased with my experience.
Ramona, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. Providing a convenient and accessible bathing experience is our priority and we are excited for you to experience our tub and its benefits. Here's to many years of continued enjoyment!
Reviewed Nov. 9, 2024
I initially heard about Safe Step Walk-In Tubs through my husband, who saw an advertisement on TV. Our interaction with the salesperson was positive—he was informative, explaining everything thoroughly and making us aware of what the tub would do for us. The installation team was fine. Although I didn't see much of their work, they knew what they were doing, and the leader was friendly, answering all our questions.
As for the tub itself, I haven't had the chance to use it yet due to a busy schedule, although a demonstration was provided. My experience purchasing and having it installed by Safe Step has been largely positive, though the price is my only concern, leading me to rate it a four out of five.
Judy, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. We are excited for you to experience our tub and its benefits. Here's to many years of continued enjoyment!
Reviewed Nov. 9, 2024
My experience with Safe Step has been both good and bad. The installation itself was beautiful, and Tim did a fantastic job with it, even cleaning up thoroughly afterward. However, his assistant went through all the different things we were supposed to do too quickly, which was challenging for me as a 92-year-old trying to grasp everything. Fortunately, Fabian and another guy came out. They're fairly new and they wanted to make sure that I understood stuff. I got in the tub and they directed me and I learned a lot. I learned it more on a practical level than theoretical.
However, I have an issue with the water heater. I have a concern that the hot water might run out. I had that experience somewhat taking showers and unfortunately, it does go cold at about the three-quarters mark. I don't know what to do about that and when I discussed this with jimmy, who sold me the tub, he mentioned they would check it out, but that never happened. It's a bit frustrating because I think they should have tested the hot water capacity initially.
Installation started around 8:00 or 8:30 and ended up about 2 o'clock, and the crew was generally good; Tim, who seems to have an engineering background, was very knowledgeable, personable and professional. His assistant was okay but needed to slow down on the instructions for someone like me who might require a bit more time to understand.
Regarding the tub's features, the jets are quite dramatic and beneficial. They particularly help with circulation, which is something I appreciate. Overall, I'd rate my experience with Safe Step around a 4. The hot water issue is significant. They didn't necessarily test that feature and that bothered me.
Robert, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive sales and installation experience. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. We understand the frustration with not having hot water. Your feedback is valuable, and we understand the importance of reliable and consistent service. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Nov. 8, 2024
I initially found out about Safe Step Walk-In Tubs through Facebook while browsing different options. I was specifically interested in getting the tub for my wife, who has some health issues that make it difficult for her to use our old garden tub due to its depth.
When we decided to make a purchase, the sales representative, Jimmy, was great—informative and helpful during his visit. We ended up signing the papers on the same day. The installation was efficient, taking only about two hours since I had already prepared the space by removing the old tub and tiles with the help of my contractor. They just had to set the new tub, level it, and hook up the water.
Although my wife hasn't used the tub yet because we're waiting for some finishing touches on the room, the quality and features seem excellent. It looks great, fits perfectly, and meets our needs. I am pleased with the setup and would rate it a five out of five, definitely recommending it. My only issue is that I need an invoice for the $20,230 spent, and I'll be contacting Safe Step directly to request it.
Mike, thank you for sharing your experience with us. We are delighted to learn that your sales and installation process with our team was positive. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. We're excited for your wife to start experiencing the tub and its benefits. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Nov. 8, 2024
I first heard about Safe Step from my sister who has one of their products. My interactions with the sales representative were very good. He was knowledgeable and friendly. It seems like there’s a warranty, as I received all the information in an envelope. A man is coming tomorrow to inspect before installation, the same guy who did my sister's bathtub. We need to demolish the whole bathroom, including taking out the old tub, floor, and ceramic on the walls, and then reinstall everything before the tub can be put in. So far, everything is okay.
Mike, thank you for taking the time to share your review. We're thrilled to hear about your positive sales experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We are thrilled for you to soon start enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. If you have any further needs or concerns, please don't hesitate to reach out to us!
Reviewed Nov. 8, 2024
I decided to go with Safe Step mainly due to my age and the need for something easier to get into. I saw advertisements on TV and started checking around, eventually contacting Safe Step. They were quick to come out and give us an estimate, which influenced our decision. The sales representative was very nice and courteous. He explained the prices, all the add-ons, and benefits, which helped in our decision-making process. They installed the tub while I was away, but my wife was home. The crew rescheduled for Tuesday because the person in charge had a funeral on Monday. They finished the installation quickly and even had another installation scheduled in Cadillac the same day.
Regarding the quality of the work, I didn't witness it myself, but my wife was satisfied with what they did. Our only issue has been running out of hot water. My wife could only fill the tub about halfway before the hot water ran out. We called, and they mentioned a valve we might need to adjust, but we haven't used it again since we've had some issues with our septic system.
We like all the features, such as water circulation jets, bubbling, and aromatherapy, although we haven't used all of them yet. As for the overall experience, I'd rate it close to a five, but the price is holding me back from giving a full five. I'd say more like four stars. The price seemed a bit high, especially after seeing discounts advertised that we didn't receive.
Robert, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. We are excited for you to experience all of the tub features to enhance your overall bathing experience. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Nov. 8, 2024
The tub keeps blowing out certain components in the back. Additionally, the door won't stay open as it should, making it difficult to get in and out. We even tried leveling it with a tool, but it turns out the tub isn't actually level. The sales representative was nice. The installers did a good job.
Hi Eddy, we apologize for the issue with the tub components and door. At Safe Step, we strive to delight our customers through our consistent quality standard across all our products. We would like to assist and promptly address this issue. Please contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed Nov. 8, 2024
I first discovered Safe Step Walk-In Tubs through the internet. My experience with their sales representative was excellent, and the installation process was equally impressive. I particularly appreciate the convenience of the walk-in feature of the tub. Additionally, the team that completed the installation did a fantastic job. Overall, I am very satisfied with Safe Step.
Anthony, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, convenience, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Nov. 8, 2024
My dad is mostly wheelchair-bound and we needed a safe option for him to get in and out of the shower. We were drawn to Safe Step because it's made in the United States. The sales representative who visited us was excellent—informative, friendly, and approachable.
Installation day went smoothly, although I would have liked a reminder call the night before because we were expecting to hear back from them one more time before they came out to make sure that the tub had shown up. But we scrambled and got all our stuff out of the way and made it happen. It was good. The installers were very conscientious and quick. They had to cut a hole through a bedroom wall to get the tub into the bathroom and they put the drywall back up, but we were expecting someone to come back to finish the drywall patch on the wall. No one's been back. They didn't tape and mud the drywall, so we're gonna do that. It's not a big deal. The tub itself was installed perfectly, and both my dad and son enjoy using it. It's much better than what we had before and helps my dad be more independent.
Overall, I had a positive experience with Safe Step. Everyone involved was polite and professional, and I truly appreciated that the product is made in the USA.
Chance, thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive sales and installation experience. However, we're sorry to hear the delay in someone coming to patch up the drywall. Our top priority is always to provide our customers with a high level of satisfaction. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Nov. 8, 2024
I had a fantastic experience with Safe Step. The sales process was seamless. The representative who visited us was very personable, attentive to our concerns, and patient with our questions. He thoroughly explained the various options as well.
On installation day, everything went as planned despite needing to replace our electrical panel. Safe Step took care of everything, including arranging an electrician. Even though it took a few hours to complete, the installation team was efficient and cleaned up after themselves. By midday, everything was completed, and they even took care of the minor cosmetic repairs.
I couldn't be happier with my new bathtub, particularly the inline heater, which allows me to soak for extended periods without the water getting cold. However, I wish the foot jets were a bit stronger as I'm short, and they don't reach my feet very well.
I also enjoy the versatility of the tub, such as switching between water jets and bubbles, with the latter offering a soothing experience. The lights and the Bluetooth feature are fantastic, turning the tub into a speaker and creating a relaxing atmosphere with music and changing colors.
Though the price was a bit steep, the tub offers a place to destress amidst life's challenges, especially with my husband's health issues.
Karla, We're thrilled to hear that you are enjoying your Safe Step Walk-In Tub and had a positive sales and installation experience. Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working well for both you and your husband. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Nov. 8, 2024
Safe Step had all the features we were looking for. The sales representative visit was good, and the installation process was great; two people came out at 8 AM and finished by 2 PM. The quality of the work was excellent, and in my experience with the product, I just love it. I'm really glad we got it. Everything about it is convenient and handy, especially when you're older. My favorite feature is the bubble bath part, where the little bubbles come out.
Georgia, thank you for your review! We're thrilled to learn that you had a positive sales and installation experience with our team and are enjoying your new Safe Step Walk-In Tub. The bubble bath is one of our favorite features too! If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Nov. 8, 2024
The presentation was a bit lengthy, but the sales rep was great. The installation process was efficient and finished in a day. The features and quality of the tub are satisfactory. However, we encountered an issue where the installation crew caused some damage to the walls. Safe Step promptly sent a crew back to repair it, but the professionalism of the installation team could have been improved. Due to this experience, we might hesitate to refer them to others. It’s an expensive investment, and we expected better customer service considering the cost.
Scott, thank you for your feedback. We sincerely apologize for the inconvenience you have experienced, and we assure you that we will use this information to improve our processes in the future. If your situation has not been resolved, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com.
Reviewed Nov. 8, 2024
As someone who has recently interacted with Safe Step, I would like to share my experience. Initially, I discovered Safe Step through a TV advertisement, which caught my attention. Following this, I was on the internet and going through my phone, and Safe Step popped up first. It was the first company I contacted, and the representative I talked to wanted to come out and do a quote. I let him come, and he did a wonderful job. He was thorough, showing us a video and explaining how the tub works, including its benefits like the microbubbles that help with leg issues. I have problem with the lower part of my ankles, and that really caught my attention.
The installation process was also smooth and efficient. A team of four came to our home, and despite needing to make some adjustments to our walls and bathroom door, they completed the job professionally and reinstated everything nicely. The entire installation was completed between 1 PM and just after 6 PM on the same day, accommodating my schedule as I had to attend a Bible class.
I am genuinely impressed with the quality of the work and the tub itself, which has been wonderful for my mobility issues, especially given my two knee replacements and back problems. It stimulates my legs and my body. I'm enjoying it.
Overall, I would rate my experience with Safe Step as a perfect five out of five. Their customer service and the quality of their product are commendable. I gladly recommend them to others.
Virginia, thank you for your positive feedback regarding your experience with Safe Step Walk-In Showers. We're thrilled to hear that you found our product to be of high quality and that our representative provided thorough explanations. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. The positive impact on your mobility issues from the walk-in tub truly delights us. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Nov. 7, 2024
I recently had a Safe Step walk-in tub installed, and overall, I'm very satisfied with the experience. I first heard about Safe Step through the mail and decided to go with them without considering other companies. The sales representative was very helpful, explaining everything clearly. The installation team was excellent as well, completing the job in about six or seven hours and ensuring everything was done to a high standard. Also, I enjoy all the features of the tub, especially the detachable showerhead.
Richard, thank you for your review! We're thrilled to learn that you had a positive sales and installation experience with our team and are enjoying your new Safe Step Walk-In Tub. The convenient detachable shower head is one of our favorite features too!
Reviewed Nov. 7, 2024
I recently saw multiple TV ads for Safe Step Walk-In Tubs, and given my age of 87, I decided it was time to make a purchase. My interaction with the Safe Step sales representative was excellent. He was incredibly knowledgeable and could answer all of my questions effortlessly. The installation team was also great; they were efficient and left everything clean with no issues.
As for the tub, I don't have a favorite feature—I simply enjoy the overall experience it provides. It does help me relax, particularly at the end of the day before going to bed. While I rated most aspects of my experience with Safe Step a 5 out of 5, I gave the price a 4 since it was slightly more expensive than I anticipated. However, I'm satisfied with the purchase. Overall, I highly recommend them.
Jean, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. Your satisfaction and the overall positive and relaxing bathing experience the Safe Step Walk-In Tub brings, truly delights us. Here's to many years of continued enjoyment!
Reviewed Nov. 7, 2024
I decided to get a walk-in tub from Safe Step because the representative was very nice and explained everything to me. However, I have had some challenges remembering all the details, even though I've read about it several times.
I have used the tub and I really enjoy the jets and the way it makes my skin feel. The bubbles are very relaxing. However, I'm disappointed because it's difficult for me to close the door, and my husband couldn't close it at all. We considered getting a larger tub, but it would have required modifications to our home. As a result, we ended up with a smaller tub than we anticipated, making it harder to get in and out. Given our ages—I'm 82 and my husband is almost 86—we wanted something to help us relax and ease joint pain.
The installation team did a good job, but there are a few minor details that could have been handled better. Overall, the bath experience itself is enjoyable, but the access issues make it less satisfying.
I would rate Safe Step walk-in tubs a three out of five because I do enjoy the tub, but the challenges with accessing it are significant. I haven't interacted with customer service yet, so I can't rate them. I do think the price is too high, so I would give that a two. As for the tub itself, sitting in it is enjoyable, and I do like the bubbles, but I'm disappointed that I can't use a regular bubble bath. Thus, I would rate the tub a four out of five.
Marie, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you're having a positive bathing experience. However, we are sorry to learn about the access issues with your tub size. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Nov. 7, 2024
I recently had the pleasure of installing a Safe Step Walk-In Tub. I initially heard about them through TV ads. From the start, my interaction with their sales representatives was very positive and the installation process went great. Overall, it was just a good experience. I can't pinpoint a single favorite feature because I genuinely love a lot about the tub.
We appreciate your review, Kacey! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed Nov. 7, 2024
I recently purchased a Safe Step Walk-In Tub after seeing it advertised on TV. My husband and I chose it for added safety in the bathroom. The sales process was very pleasant, and the sales representative we interacted with was extremely nice. The installation took about a month after the sales visit, which wasn't too bad.
We're quite happy with the tub as it has helped alleviate our aches and pains. I really enjoy the entire experience of using the tub. While the cost was a bit steep, we believe it was worth it. Overall, we're satisfied with the purchase and glad we took advantage of the deal. I would confidently rate it a five and highly recommend it to others.
Sandra, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Nov. 7, 2024
I first heard about Safe Step tubs from an advertisement in the paper. I decided to try it because I wanted a tub I could sit in, as I can no longer get up from a regular tub. I prefer baths over showers, which I've had to take due to my situation.
The sales visit went well; the agent was knowledgeable and very nice. The installation day was smooth. Three people came and worked from 9:30 in the morning until about 2 PM. They were courteous, neat, and cleaned up after themselves. I was satisfied with the quality of work, though they did scrape a spot on my wall about four by six inches in size, which is inconvenient since the bathroom was recently painted.
In terms of using the tub, had I experienced it before purchasing, I might not have gone for it. The tub is deep, which is nice, but the seat is high. It takes a lot of water to fill it, but I still can't get my whole upper body submerged. Being 5'3", the water reaches only the bottom of my bust. While relaxing once I'm in, I don't need all the extra features like the lights. However, I enjoy the jets, though my daughter mentioned her feet jets didn't work.
If I had to rate Safe Step, I'd give it a three, as I wouldn't recommend it to friends. Customer service was great, deserving a five. The product itself would be a three, and the price was quite high, so I'd rate it a two.
The salesman was excellent, possibly too good, so I'd give him a five. However, the tub hasn't impacted my life as I hoped.
Overall, I was just trying to be honest, hoping they might make some adjustments in future models.
Hi Ruth, thank you for your feedback! We are pleased to hear that you had an overall positive sales and installation experience with us. We apologize for any inconvenience you've experienced since using the tub. We appreciate your feedback and suggestions. If there's anything we can do to improve your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Nov. 7, 2024
I recently decided to go with Safe Step walk-in tubs after seeing an ad on TV. What attracted me were the massaging jets, which sounded promising. The sales visit was alright, although it took quite a while, but the sales representative was friendly. After deciding to purchase, it took about three weeks for the installation to be scheduled.
Now that it’s installed, the quality seems fine to me. My husband, however, feels that the shower head is too gentle and wants to change it out for a more powerful one. We didn’t find much use for the lights feature; it didn’t enhance the experience for us, but I do enjoy all the bubbles.
Overall, my experience has been good, and I’d give it a five out of five. I’m okay with sharing my review anonymously.
Dianne, thank you for your review! We're thrilled to learn that you had a positive sales and installation experience with our team and are enjoying your new Safe Step Walk-In Tub. The massaging jets is one of our favorite features too! If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Nov. 7, 2024
I have been familiar with Safe Step for a long time. Before I moved here, I lived on the other side of Columbus, Ohio, and I'd already had them install a walk-in shower for me. With my arthritis getting worse, I thought it was the right time to get a Safe Step tub.
My interaction with the Safe Step representatives was 100%. They were very polite and honest. The installation team was also great. They came in, explained what they were going to do, and then got straight to work. Despite a shipping delay with the shower wall that required a detour, they arrived around 10 AM and finished everything, including cleanup, by 4 PM. They did a superb job, and I was really pleased. They even helped me move the furniture back once they were done.
I haven't used the tub a lot yet, just tried it on my legs, and I was really pleased with the results. As for its effect on my arthritis, I haven't noticed any changes yet since I've used it only once. But the tub and warranty are top-notch, and I would rate them highly as well. However, the price was quite high, which is challenging on a fixed income. Despite the cost, I'm happy with what they did for me.
Violet, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Nov. 7, 2024
My husband went into the hospital the day after our Safe Step walk-in tub was installed, so I haven't had a chance to use it yet. However, the installation experience was mixed. The sales representative was absolutely fantastic—personable, friendly, polite, and knowledgeable. I couldn't have asked for a better salesperson.
The installation team wasn't as good. The older man and his younger son-in-law worked on the installation. Initially, the younger fellow needed encouragement to be more agreeable. There was a gap between the wall and the front side of the tub, likely due to my wall being out of plumb. I asked them to fill this gap with a shim, but they filled it with caulk instead, leaving it quite wide. The baseboard was also scraped a bit, though not a big issue.
The installers removed the door jam, and though they repaired some damage, a few issues remained. There were small gaps where caulking was needed but not applied. Additionally, they missed cleaning the tub properly. I had to point this out, and while they did clean it, it wasn't perfect. Since the tub was installed backward from the standard way, I understand they were tired after working until 6 PM. I was lucky to have my housekeepers help clean up. Despite these issues, I think Safe Step did as good a job as any company could. The standout experience was the salesman, who was fantastic.
Jane, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive sales experience and hope you get the chance to enjoy the walk-in tub soon! However, we are sorry to learn about your installation experience. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Nov. 7, 2024
I've been dealing with a frustrating experience with Safe Step. It's been three weeks since the installation, and we still haven't been able to use our walk-in tub because of various issues. Initially, we noticed that the surround wasn't what we ordered. After contacting Safe Step, they confirmed it was the wrong one and replaced it. But now there's a problem with the drain not sealing properly because it's not centered.
Unfortunately, communication with the company has been inconsistent. While some attempts to contact have been made, it feels inadequate since I'm still waiting for someone to set up a repair appointment. I do appreciate that they addressed the surround issue without additional charges, and once everything is resolved, I believe we'll truly enjoy the tub, given its aesthetic appeal.
We were initially drawn to Safe Step from TV ads and the recommendation of a neighbor who had a positive experience. Despite the current setbacks and the significant cost difference from what we were quoted to the final amount, I'm still optimistic about the eventual benefits and relaxation the tub will offer. Despite the hitches, they did address part of the problem, and I believe the company will make it right in the end.
Vicky, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed Nov. 7, 2024
I initially considered another company, but they couldn't sort out the financial part. I saw Safe Step ads on TV and decided to go with them. The sales visit was pleasant; the representative was helpful in explaining the product and managed the financing right at my home, ensuring everything was settled before he left. The installer worked about 12 hours in total, starting on a Monday and finishing by Tuesday morning. He did an awesome job.
The tub was primarily for my wife, and she finds it delightful. We opted for the standard features, which involve jets behind the legs and in front of the feet, controls for the jets and water temperature, and a handheld shower option. The fill-up time was longer than expected, but the drain was quick.
Overall, I'm very satisfied with Safe Step. The price could have been better, but it's worth it considering the positive impact on my wife's life, allowing her to take baths comfortably again.
James, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Tub has made a positive impact on your wife's needs. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Nov. 7, 2024
I'm in a 55 and older community and developing mobility issues. Whenever I have access to a tub, I would have difficulty getting in and out of it. I had been looking for a walk-in tub for a while and went with Safe Step. The sales rep's job was easy as I already had my mind made up.
However, there was some confusion about the installation. The first time, they didn't come and didn't call me. They were sent the wrong-colored fixtures. The second time, they showed up with the tub, but the tub had a defect in it from the manufacturing process. The third time was the charm. Despite the installation hiccups, I absolutely love the tub. It feels like the Taj Mahal of tubs to me.
Trecia, thank you for sharing your experience with us. We are delighted to learn that your sales and installation process with our team was overall positive. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. We're thrilled that your Safe Step Walk-In Tub has made entry and exit more convenient. Here's to many more safe and comforting baths in your future!
Reviewed Nov. 7, 2024
Safe Step has the best price and courteous service. The sales representative explained all our options and informed us about discounts we qualified for, like the veteran discount and a discount for my wife's disability, which we appreciated.
On installation day, the crew completed the work in six to seven hours. The old cast steel tub was a challenge to remove, but they managed it well and cleaned up before starting the installation. Overall, their work quality was commendable. My wife, who has used the tub twice, loves it as it helps alleviate her back and leg issues.
Frederick, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. Your satisfaction and the enhanced safety, independence, and comfort brought by the Safe Step Walk-In Tub truly delight us. Here's to many years of continued enjoyment!
Reviewed Nov. 7, 2024
I discovered Safe Step through commercials in the paper and decided it was what I wanted, especially since my husband needed something like this for medical reasons. The sales visit was pleasant; Steve was fantastic and provided us with all the necessary information. We were impressed and didn't look into other options, choosing to go with Safe Step without comparing prices.
The installation was smooth, even though there was an initial issue. Safe Step promptly returned the next day and resolved it, which was impressive. My favorite feature is the jets — walking into them is a fantastic experience. The quality is good, and I also appreciate the Bluetooth feature, which adds to the relaxation.
We're satisfied with our decision; the product suits us perfectly due to my husband's health conditions, and it's an excellent fit for people our age. The lifetime warranty is reassuring, and overall, I would rate my experience with Safe Step highly.
Dorothy, thank you for sharing your experience with Safe Step! We're thrilled to hear that you had a positive sales and installation experience, and that the Safe Step Tub has made a positive impact on your husbands health conditions. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Nov. 7, 2024
I purchased a Safe Step Walk-In Tub because I had a serious accident slipping and hitting my head on a concrete floor, which resulted in a lengthy hospital stay. Safety is a priority for me now, and I chose Safe Step after seeing them on television.
My experience with their service was positive overall. The installation was efficient, and completed in one day by a professional who has been with the company for many years. The installation quality was perfect.
The only issue I encountered was that the shower curtain was not delivered with the rest of the tub. I mentioned this to the crew when they explained how everything works, but they simply didn't have one on the truck. This lack of a shower curtain means water splashes everywhere when I'm standing up in the shower.
I feel a lot better using the walk-in tub because after I slipped and fell and cracked my head, I wouldn't get in the regular tub. I was done with it. I would recommend Safe Step based on my experience and the quality of their product and service.
Kenneth, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. Thank you for feedback and recommendation! If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Nov. 7, 2024
I heard about Safe Step through a magazine and TV commercials. I decided to look into a walk-in tub because I've had knee surgery on both knees, and it makes it easier to get in and out.
The salesman was great, and the installation was good, though there was an issue where they didn't put a strip on the bottom. When you walk into the bathroom, you can see a jagged edge where they cut our ceramic tile. My husband contacted the installer, who agreed to come back and fix it by adding a strip at the bottom to make it look finished. We didn't notice the issue until after they left, but we took a picture and sent it to the installer. He's supposed to get back to us this week and come out next week to fix it. If he doesn't follow through, we plan to call customer service.
My favorite feature of the tub is the jets, and I really like the overall quality of the tub itself. There's nothing wrong with it aside from the unfinished strip issue. I'd rate my overall experience with Safe Step as excellent and would definitely recommend them.
Ms. Geary, thank you for taking the time to share your feedback! We’re thrilled to hear that you had a positive experience with our salesman and installation team, and that you're enjoying the quality and features of your Safe Step tub, especially the jets. We do apologize for the issue with the unfinished strip, and we appreciate you bringing it to our attention. Our top priority is always to provide our customers with a high level of satisfaction. If your situation has not been resolved, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com.
Reviewed Nov. 7, 2024
The installation process of my Safe Step tub was quick and efficient, taking only one day to complete. The sales representative I interacted with was perfect, making the initial experience smooth. I love the tub, though it is very expensive, and I feel it's too pricey for people with limited budgets. While I don't have a specific favorite feature, I enjoy the tub as a whole.
Hi Trudy, thank you for your review! It's wonderful to hear about your prompt and positive installation experience. Our work is 100% guaranteed, and we're delighted that it’s reflected in your installation process. We're thrilled to learn of your satisfaction with your walk-in tub, and we hope you continue to enjoy it for years to come.
Reviewed Nov. 7, 2024
I initially decided to get a Safe Step Walk-In Tub because my wife and I were tired of stepping over the bathtub. The sales representative who came to our home did well in explaining the product and the installation process. The installation itself went smoothly, with three people, including one female and two males, completing the work from morning until about three in the afternoon. They did a good job, but there was an issue with one of the doors, where a magnet or screw was missing, causing the door to fall off. I haven't yet reached out to Safe Step to resolve this issue.
Despite this issue, I love the product. It's performing wonderfully and has significantly improved my bathing experience, reducing the effort needed compared to stepping over a traditional tub. The features are fine and contribute positively to my experience.
We appreciate your review, Tyrone! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy and comfort for many years to come. Thanks once again! If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Nov. 7, 2024
I first discovered Safe Step Walk-In Tubs through YouTube, and after checking various brands on consumer affairs, I decided Safe Step was my preferred choice. It stood out to me because my brother has a Jacuzzi step-in tub that was too narrow for my liking.
The sales representative was knowledgeable and explained everything. The installation process was efficient—the team was friendly and completed the job in about five hours, from 9 AM to around 2 PM. I'm thoroughly satisfied with the quality of their work and have even shared pictures with several of my friends. They love it, and one of them even called me back and asked how to get in touch with Safe Step, so I gave him the number. He was over here when the installers put the tub in, and he was also very satisfied with the job they did.
Using the tub has been a pleasure. I'm still familiarizing myself with all its features, but so far, I can't complain. I'm old, and I especially enjoy the feeling it gives; I used it this morning and felt great when I stepped out. The only downside is that the tub I received doesn't have air jets—just the pump jets. It uses a lot of water, but it’s manageable.
The filling time takes about 20 minutes, which can be a bit of a drawback. However, the drainage is impressively quick, taking only about 5 to 7 minutes. Overall, the tub has positively impacted my life, especially after some major surgery. It’s soothing and feels almost like exfoliating my skin. It does wonders for me. That luxurious feeling is something a shower just can't match.
Audran, thank you so much for sharing your experience with us! We're thrilled that the tub’s size and features suited your needs perfectly. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. We’re glad you’re enjoying the tub’s therapeutic benefits, especially after your surgery. Your satisfaction and the enhanced safety, independence, and comfort brought by the Safe Step Walk-In Tub truly delight us. Here's to many years of continued enjoyment!
Reviewed Nov. 7, 2024
I first discovered Safe Step Walk-In Tubs through a magazine. I got a quote from their sales representative, but my experience was not entirely positive. He lied to me. I asked him if could put bubble bath in the tub and he said I won't want to, but he never told me I couldn't. When I received the product documentation, it explicitly stated not to use bubble bath.
The installation process was also problematic. I experienced issues with water leakage into my basement, and the initial installation wasn't satisfactory, leading me to hire someone else to fix the problems. Additionally, when the installers took the door off, they didn't put it back. They also left nails sticking out. They told me if I took care of it myself, it could break my molding, but they did not fix it for me.
Despite these issues, I do enjoy using the walk-in tub. I find it satisfying, though I wish it filled up more quickly. Overall, I like everything else about it. My experience with Safe Step includes both highlights and room for improvement, particularly with their customer service.
Lynda, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. However, we are thrilled to hear you are enjoying your new walk-in tub. If there's anything we can do to improve your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Nov. 7, 2024
My mom heard about Safe Step from a TV commercial. The sales representative we interacted with was great, and the installation process went smoothly. I especially appreciate how easy it is for my mom to get in and out of the tub without any trouble. Overall, my experience with Safe Step Walk-In Tubs has been mostly positive. However, I do encounter an issue with the jets occasionally popping off, and I'm not sure why that's happening.
Bridget, thank you for your review! We're thrilled to learn that you had a positive sales and installation experience with our team and are enjoying your new Safe Step Walk-In Tub. We are sorry to hear that you're having issues with the jets. Customer satisfaction is our top priority. If your situation has not been resolved, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com.
Reviewed Oct. 31, 2024
I wasn't informed that part of my walls would need to be torn down for the installation of the tub. This was a surprise and something I believe should have been communicated upfront. They tried to repair the wall afterward, and while it looks passable, it's not quite the same as it was before, which was disappointing as I had to repaint.
Regarding the Safe Step walk-in tub itself, there's a blue round thing by the door that I'm unsure of, and it isn't mentioned in the manual I received. Also, I find myself using the shower more than the tub and think a shower unit might have suited my needs better.
Hi Ronney, thank you for your feedback! We are pleased to hear that you are enjoying your Safe Step Walk-In Tub. We apologize for any inconvenience you experienced on the day of the installation. If there's anything we can do to improve your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Oct. 30, 2024
I recently got a Safe Step walk-in tub after seeing it on television. I contacted them, and they promptly sent someone over. The gentleman who presented the product was very knowledgeable and nice. He mentioned a timeline for installation, but they actually completed it earlier than expected, which I loved because I wasn't eager to wait long.
I chose the shower-tub combo, and the installation was very quick and easy. They took out my old tub and installed the new one without any issues. After the installation, they walked me through everything to make sure I understood how it all worked.
Gary, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We sincerely hope you derive satisfaction from our Safe Step Walk-In Tub for many years to come.
Reviewed Oct. 30, 2024
My interaction with the sales representative of Safe Step was quite positive. However, I have some concerns regarding the service. I've experienced a few issues with the tub, including a leaking drain plug. This issue has not been addressed even though I reported it over two weeks ago. This leak prevents me from using the tub effectively, especially when I try to store water during storms for other uses like flushing toilets, as the water drains out by morning.
On a positive note, the tub has great therapeutic features that I appreciate, and the installation process went smoothly. Overall, I would rate my experience with Safe Step as a three, mainly due to their service department's lack of response.
Hi Franklin, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you enjoy the therapeutic features the tub provides for you. However, we are sorry to learn about the leaking drain plug. We apologize for the issue with the Safe Step Walk-In Tub. At Safe Step, we strive to delight our customers through our consistent quality standard across all our products. We would like to assist and promptly address this issue by escalating your case to our customer service team immediately.
In the meantime, please contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed Oct. 30, 2024
I first heard about Safe Step Walk-In Tubs from my neighbor. I was struggling with leg problems, and her late husband found his Safe Step tub incredibly beneficial. That convinced me to gather the money and invest in one.
The sales representative was very knowledgeable and answered all my questions, which is why I decided to make the purchase despite the cost. The installation process was highly professional. They arrived as scheduled, were very clean, and worked tirelessly all day. They handled the demolition of the old tub, installed the new one, and patiently explained how to use it, covering all the buttons and features. I was very pleased with them.
I absolutely love the product. It lives up to everything it’s advertised to do and has significantly helped me. I feel very comfortable and safe using it. My favorite features are the jets that target the legs, which were my main reason for purchasing the tub. I also appreciate that it automatically shuts off after a certain amount of time, so I don't need to set a timer.
I would rate Safe Step a ten and recommend it to friends and family, noting that while it's expensive, it’s definitely worth it, especially as one gets older. It’s aptly named because it’s very safe. It's also therapeutic. The new tub has made a noticeable impact on my life; I use it almost every day.
Stephen, thank you for your positive feedback regarding your experience with Safe Step Walk-In Tub. We're thrilled to hear that you found our product to be of high quality and that our representative provided thorough explanations. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. We're thrilled to hear the significant change our tub has brought to you, the jets are one our favorite features too! We appreciate your feedback and recommendation. If you ever have any questions or need further assistance, please don't hesitate to reach out to us.
Reviewed Oct. 30, 2024
The two men that installed the tub seemed to have done a good job. But they had cut a piece of the wall board to do something out in the garage and they never put it back on. Also, my light in the basement, which seems to be on the same line, goes off and on, and one of the plugs that gets the bubbles out has already come out though I've not had the tub for very long.
Despite these issues, I really enjoy the jet feature. I chose this walk-in tub because I'm allergic to the chemicals in hot tubs, so the jets offer a great alternative. I love using the tub.
Terry, thank you for sharing your experience with us. We are delighted to hear that you enjoy our Safe Step Walk-In Tub and its jet feature. However, we are sorry to learn about issues with the wall board and the light in your basement. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Oct. 30, 2024
I looked at Jacuzzi and a couple of other brands, but I liked the Safe Step style. I like where the lock was on the inside instead of the outside. I thought it would last longer. The installers did a really good job getting it into the bathroom. They had to take the door out and almost rebuild the wall to get it in. However, since the caulking has dried after they left, there's some cracking where they had to put some caulking on the front of the tub.
I really enjoy the strong pressure from the air and water jets, though I think having adjustable settings for the jets would be beneficial, as sometimes the water splashes outside of the tub. The low-profile design makes it much easier for me to step in compared to my old bathtub, which required a high step.
Overall, I am satisfied with the product and found the entire process well-handled. It's a good product, though people over 6 feet might find it a bit small. My wife, who's 5'3", finds it perfect. The tub fits our small bathroom, but a longer option for taller people would be a great addition if space allows.
Jim, thank you for sharing your experience with us! We're delighted to hear that you chose Safe Step after considering other options and that our style and design stood out to you. We're thrilled to hear you’re enjoying the powerful jets and the ease of access with our low-profile design. We also appreciate your feedback on the caulking and the jet settings, we will use this information to improve our processes in the future. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Oct. 30, 2024
I recently purchased a Safe Step walk-in tub. I initially found them online and reached out. They scheduled a time for a presentation, and I was impressed enough to decide to purchase the tub. They provided a timeline for the installation, which they adhered to. The installation was quite loud, but it only lasted for one day, for which I was grateful.
As for the tub itself, my favorite feature is definitely the bubbles from the jets. I got the combination tub with a shower wand, which is quite handy. Overall, I’d rate my experience with Safe Step very positively. I'd give them five stars for the tub quality and four stars for customer service.
If a friend asked, I'd recommend Safe Step, as I believe it's a good product.
Ken, thank you for sharing your experience with us. We are delighted to learn that your sales and installation process with our team was positive. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. The jets are one of our favorite features too! Thank you for your feedback and recommendation. Here's to many more safe and comforting baths in your future!
Reviewed Oct. 27, 2024
I first heard about Safe Step from television commercials. My sister, who recently moved in with me, has difficulties getting around and can't use the standard shower or tub. So, I thought it would be convenient for both of us to have a walk-in tub installed. I had previously installed one for my late husband, so I was familiar with the process.
The in-home sales visit was great. The representative was knowledgeable and answered all my questions. My main concerns were ensuring the tub would fit where I wanted it and knowing how long the installation would take, especially since I needed to plan for my two dogs. The installation team was professional and neat, leaving my home spotless. They also explained how to use all the features after they finished.
The walk-in tub has been a positive addition to my home. It comes with features like lights, aromatherapy, music, microbeads, air and water jets, and a shower attachment. My sister and I find it luxurious, and it's especially nice during the colder months.
Overall, the customer service and product quality were excellent. Although the price could have been a bit lower, I'm extremely satisfied and would give them the highest rating.
Julie, thank you so much for sharing your wonderful experience! We’re delighted to hear that your sales and installation process went smoothly and that you're enjoying all the fantastic features of your new Safe Step Walk-In Tub. We're especially glad the in-home visit helped you feel confident about the tub’s fit and installation timeline. We agree that the added lights, aromatherapy, music, and microbeads really do make a difference. We're thrilled that you and your sister are loving the luxurious feel the tub brings to your home. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Oct. 27, 2024
I live in a senior citizen building, and when I bought my place, it was already old and needed a lot of renovation. I knew I had to redo my bathroom. The old tub was very low and the enamel started to wear through. A friend and neighbor has a Safe Step walk-in tub and since I knew I had to get rid of my old tub, I thought, "While I'm at it, why not that?" During installation, I let the installers do what they had to do, then the inspectors came, which was what I was told will happen.
I have an old place and when I came here four years ago, I had it all painted and cleaned up, but I have not pulled the tile out. I asked the installers, “Should I remove these tiles?” They said, “No. We just put it over that stuff.” It's okay. Otherwise, I have to refresh my bath now. Definitely, now it really sticks out. Besides that, the guys tried to clean up, but they had to take the door frame out and all this installation. When they put it back, it looked amateurish, and I have to have that all redone eventually. I have some repainting to do as well.
As for the features of the tub, I’m still learning to feel comfortable with what I have to press so that I know it by heart. I'm old and sometimes hard of comprehending these modern things. I have to sit first and check it again. I'm sure with more usage, the better I will do it. Living alone makes me a bit hesitant about operating new technology, but I'm learning and I'm sure I will get more comfortable with the tub.
I haven't used the tub extensively yet, but I'm enjoying it so far and when I had questions, customer service was definitely on the dot. Given the condition of my previous tub, my new Safe Step tub is a great improvement.
Annelies, thank you for sharing your experience with us! We're so glad to hear that you're already enjoying the benefits of your Safe Step Walk-In Tub and that our customer service has been there when you needed us. Transitioning to new technology can sometimes be an adjustment, but it sounds like you're making great progress in getting familiar with the tub’s features. We appreciate your feedback about the installation details as well, we will use this information to improve our processes in the future. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Oct. 24, 2024
I first heard about Safe Step Walk-In Tubs from Facebook and had been considering other companies for a while. Ultimately, the quality was what convinced me to choose Safe Step. The sales representative was very helpful, considerate, and polite. The installation team was great; although they had to come twice because we initially selected the wrong size, they managed to get the bigger tub installed in less than a day.
My wife uses the tub about three times a week and absolutely loves it, especially the jets for her feet and legs. The only thing I wish we had was the shower extension. But our tile wasn't high enough on the wall to get the shower extension. Despite this, our overall experience with Safe Step has been positive, and we rate them a five out of five. The customer service, tub product, and warranty all deserve the highest marks. Although it was expensive, we believe it was worth the cost.
Dennis, we're thrilled to hear that you are enjoying your Safe Step Walk-In Tub and had a positive sales and installation experience! Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working well for both you and your wife. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Oct. 24, 2024
I purchased a Safe Step walk-in tub when my mother-in-law, who had one at her previous home, moved in with us. Instead of relocating her old tub, we decided to install a new one due to warranty considerations. Safe Step did offer a small discount in exchange for the possibility of using photos of the finished product in their promotions, but nothing that required us to speak about them publicly.
The sales process was smooth and transparent—this being our second purchase, we knew what to expect. The installation team was fantastic; they completed the job in about three to four hours and left the bathroom looking clean and really sharp. Although my mother-in-law hasn't been able to use the tub yet due to health issues, she previously appreciated the feature that allows her to sit and use the handheld showerhead—this was a main reason for our purchase.
The only downside might be the price, as we've noticed it has significantly increased over the four or five years since our first purchase. However, given the current pricing trend for walk-in tubs, it's understandable. Overall, based on the sales process and installation, I would recommend Safe Step to someone looking for a walk-in tub.
Chris, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Tub has made a positive impact on your mother-in-law's needs to purchase a new one for her new home. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Oct. 24, 2024
I heard about Safe Step Walk-In Tubs through various leaflets, ads in magazines, and on TV. When the sales representative came to discuss the tub, I found him to be courteous and a good salesman, not encountering any issues with him. The installation process was generally smooth, involving three workers and an electrician. However, there was a hiccup with the electrician who failed to call for an inspection before closing everything up, which necessitated undoing parts of the installation for inspection the next day. Despite this, the tub was set up correctly, and it only took a few hours. Safe Step did good work, but the electrician's oversight and my struggles with quickly learning to operate the tub were minor issues for me. I haven’t had a lot of time to fully experience the tub's impact on my life due to a hospital stay. Still, when I used it, I felt well and comfortable.
Lillian, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive experience with our sales representative, smooth installation process, and am starting to feel comfortable in your tub. However, we are sorry to learn about the delayed tub set-up. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Oct. 24, 2024
I did a lot of calls to different companies and Safe Step was the first one to answer. They sent a rep out and he was great. We had a good conversation. He was very informative and helpful. The installers were also polite and lovely. Even though one guy was allergic to my dog, he was still friendly with her. He even asked to wash his hands after he petted her. My walk-in tub is a one-person Jacuzzi and I love every minute of it. I am happy with it. There are moments at work that I'm like, “Let me get through work, ‘cause I want to get home and take my bath.” My knees also feel a little bit better. I'm not taking any medications for them. They seem to last a little bit longer throughout the day.
Janet, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Oct. 21, 2024
I am a little disappointed. Mostly with the sales rep. He looked at my hot water heater but did not tell me it was not big enough to fill the tub. This means I can only fill it just to the top of my legs. No using the back jets. It's like having half a tub. Doesn't help my back and leg problems. Again disappointed with service.
Pati, thank you for your feedback. We sincerely apologize for the inconvenience you have experienced with service, and we assure you that we will use this information to improve our processes in the future. If your situation has not been resolved, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com.
Reviewed Oct. 18, 2024
The tub is excellent. There are features that I originally was not concerned about, but now that they are in, I love them. The tub is comfortable with the exception of the door. It is suppose to be a wide door, but not quite comfortable opening, even though it was tested before being brought in. This is minor and does not impact the comfort and usuability of the tub.
And now for the delta. We made the point of discussing the tile on the floor before ordering the tub, and were assured that nothing would be impacted. When the tub was installed, there was a section of concrete that was left exposed. The installation crew said the only way to cover it up was to place the tub deeper into the bathroom, making access to the sink area, awkward. While the tub was placed in a more desirable area, the concrete was still exposed. We were told by installation that they did not do any floor tile work nor would they repair any nick or marks left on the wall. I was very disappointed in this as I now need to get in ANOTHER contractor to finish the job. While I have extra tile AND paint for the wall to repair marks/holes, not of this was asked for nor done by Safestep. I would have preferred a company that does the whole job, which is why I deducted two stars.
Marie, thank you for your feedback. We're glad to hear you're enjoying the features and comfort of your tub, though we regret that the door isn't as comfortable as you'd hoped. We also appreciate your honesty about the installation process, and we understand your frustration regarding the exposed concrete and the need for additional work on the tile and wall.
We strive to provide a seamless experience, so it's disappointing to hear that the installation left you needing another contractor to finish the job. Your comments will certainly be passed along to our team as we work to improve our processes and communication around installation expectations.
If there’s anything else we can assist you with or if you have further concerns, please don’t hesitate to reach out. Thank you again for sharing your experience with us.
Reviewed Oct. 10, 2024
I needed something different in the bathroom, so I went with Safe Step. The sales representative was alright and the installer made a believer out of me. I didn't think he could get in there, but he got it in there. He got everything set up smoothly. I mostly use the shower, but I've used the tub once or twice. The tub drains quickly, although it takes a bit longer to fill. I was under the impression that it had a water heater, but it turns out the seat is heated, not the water, which was a bit confusing based on what the salesman initially said.
The tub makes it more convenient for us to have a shower and use the bathtub upstairs, whereas before we used the shower only in the basement.
Hi Edward, thank you for your review! We are glad to hear that you had a positive sales and installation experience with our team. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Oct. 9, 2024
I purchased a Safe Step walk-in tub mainly for myself and for occasional use by my sister, who is larger in size. Unfortunately, I was disappointed because it's difficult to get in and out of the tub, and my sister can't use it at all. I didn't do much research beforehand and made the decision based on a TV advertisement. I paid cash, so I feel stuck with it now.
Using the tub was challenging at first as I struggled with the controls and adjusting to all its features. Once I figured it out, the bath was enjoyable, particularly with the air jets. However, the small door makes it hard for anyone larger to get in, and I worry about selling the house in the future.
The installation crew was very nice, although there were a couple of scratches left on my wall because of my small bathroom space, which I only noticed after everything was done. The company representatives were pleasant, but I wish I had attended a demonstration before making the purchase.
The tub is a shower-tub combo, and although its quality seems high, matching the advertisement's promises, the lack of room in the standing area and difficulty with the door handle are major drawbacks. I have concerns about the usability as I age.
If I had extra funds, I'd replace it with a standard shower due to my dissatisfaction. Standing on the drain because of limited space is another issue.
Hi Deborah, thank you for your feedback. We’re sorry to hear that the tub hasn’t fully met your expectations. We understand how important ease of use is, and we regret that it didn’t work out as you had hoped. However, we're glad to hear that once you got accustomed to the controls, you enjoyed the air jets and the bath experience. We also appreciate your kind words about our installation team.
If you ever want to explore potential adjustments or have any questions, please don’t hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com . We're here to help in any way we can.
Reviewed Oct. 9, 2024
I recently purchased a Safe Step walk-in tub. I first heard about Safe Step through a newspaper and TV advertisement. When I was looking for a walk-in tub, Safe Step popped up on my iPad, so I decided to go with them as I didn’t know of any other companies.
My interactions with the Safe Step sales representative were good, and the installation team was fast and efficient, completing the job in less than a day. However, I did have a mishap where I didn’t lock the door tightly enough and ended up with a lot of water on my floor, which reached into my dining room. This was the only major concern because afterward, I wasn’t able to get anyone to address the issue with my pocket door or the door from my bedroom. I plan to contact my insurance about it.
Overall, my experience with Safe Step was positive but with some drawbacks. The tub itself is excellent, but I believe the price was too high; I might have found a better deal if I had known about other companies.
Pat, thank you for taking the time to share your review. We're thrilled to hear about your positive sales experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying your newly installed Safe Step Walk-In Tub, and we hope you continue to derive satisfaction from it for many years to come.
We're sorry to hear about the mishap with the door. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com.
Reviewed Oct. 9, 2024
Everything went well. Safe Step's rep was polite, professional, what he was talking about, showed me some of the hardware, and that was it. He explained everything and answered all my questions. We're enjoying the tub. I like the walk-in tub capability.
Donald, thank you for taking the time to share your review. We're thrilled to hear about your positive sales experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying your newly installed Safe Step Walk-In Tub. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Oct. 9, 2024
The rep was very detailed, answered questions about the safety, and how long it would take. He took a bit of time, and there was no rush in anything. He went step by step through everything in showing us the features of the tub, especially the safety features and how it tub was made. All parts of the tub were made in the US. If we needed anything to be fixed, it would be done by their own people. No outside vendors. It was very informative. He answered all the questions that we needed. We went through financing. We were a bit hesitant in the financing. He called one of these people and they explained the type of financing that Safe Step carries. It put us at ease.
The installation was very interesting. The installers called, told us what time they would come. They came in, looked at everything, introduced themselves. Everything was done nice and clean. They went over the fact that they would have to take the frame out of the bathroom in order to get the tub into the area. Also, that they would put it back. They had the electrician and the plumber, and each of them had to do different areas. We had to let them into the garage. They looked at our fuse box and told us what would be done. It was the cleanest install I've had.
We got the whole shebang. So, they went through everything, showing us the features, the safety features, and how to use them. They filled the tub up and showed me everything that it has. The only thing that I wasn't able to do, but I did it later, was sync into the Bluetooth of the tub at the time. But it was my phone that was the problem, versus the one that demonstrated showed that it synced into his phone, how I could do the music. My aunt which has back problems loves the tub. It soothes everything and relaxes her when she's in pain with her back. She would sit there, go with the bubbles, aromatherapy and the lights. It was a bit of getting my mother to do the tub in the bath. But showers are easier for her because it's easy to get into the tub, let her sit, and we can shower her in it. The handholds help.
The tub has made it easier for showers to be done. I don't have to worry about falls. It has helped in decreasing the need to take some medications. I could just get into the tub and get some relief. And the relief is not just for that amount of time. It goes into the next day. Because it relaxes and decreases the pain so that would not even have to take some of the pain medications my doctor has given me. I would also have a very good night's sleep.
Hi Nicole, thank you for taking the time to share your experience with us. It’s wonderful to hear that you had a positive sales and installation experience with our team.
It's fantastic to hear how much your aunt is benefiting from the tub and that it’s providing so much relief, even reducing the need for pain medication. We’re thrilled that it’s also making showering easier and safer for your mother. Your feedback about the features like the handholds, bubbles, aromatherapy, and the soothing benefits is exactly what we aim for. We're glad the tub is enhancing your daily comfort and providing lasting relief.
Thank you again for recommending Safe Step, and we wish you continued comfort and relaxation!
Reviewed Oct. 9, 2024
The interaction with their sales representative was completely positive, and the installation process was quick and painless. My family particularly enjoys the Bluetooth feature of the tub.
We appreciate your review, Brian! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you and your family joy for many years to come. Thanks once again!
Reviewed Oct. 9, 2024
I chose Safe Step because I didn't want to deal with hiring a plumber separately, and they included a warranty with the purchase. My experience with the sales representative was typical, though I discovered I could have found a cheaper option elsewhere. Safe Step doesn’t advertise prices, which made me hesitant. Ultimately, I realized I paid too much, but I freely chose to buy.
On installation day, two men showed up and knew what they were doing. As for the product, I’m happy with it overall. I have all the features I wanted: mechanical controls instead of electronic, and no aromatherapy options since I’m allergic to certain scents. Both the controls and air pump work great for me. The tub is helpful, especially for my torn rotator cuffs and bad knees. I just run out of hot water before the tub fills up, which isn’t Safe Step's fault. The installers mentioned I’d probably need a bigger hot water heater, which I plan to upgrade soon.
Hi Anita, thank you for your feedback. We're pleased to hear that you're satisfied with the tub features and that the installers did a good job! Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank to maintain the preferred water temperature in the tub, ensuring a comfortable, shoulder-height soaking depth while bathing. If you have any other concerns, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. Thank you!
Reviewed Oct. 9, 2024
I discovered Safe Step Walk-In Tubs online while researching several companies. I ultimately chose them because they are American-made and had excellent reviews compared to two or three other companies. The sales representative I spoke with was knowledgeable, friendly, and answered all my questions. The installation team was also exceptional, professional and left my house in good condition.
I love all the features of the walk-in tub, though I do have a suggestion: it would be great if they could add jets on the door side. While I understand this might be a challenge, it would be perfect to have jets coming from the front, side, back, and the door side. In terms of price, it’s comparable to brands like American Standard and Kohler, if not a bit more reasonable.
Thank you for sharing your experience with the Safe Step Tub. We’re thrilled to hear you had a positive experience with our sales team and an excellent installation. It's wonderful to hear that you love all the features. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Oct. 9, 2024
I purchased a Safe Step tub primarily because my disabled daughter needed an easier way to bathe, but it hasn't lived up to the expectations set by their advertisements. The tub isn't worth the hype. I first heard about Safe Step on TV and I had a mother that was sick, but we weren't able to get it back then because I wasn't financially able to get it. I decided to buy it now that I could finally afford it. Unfortunately, just about two months in, I've been facing issues with the caulking around the tub's panel. Despite calling customer service for assistance, I was told I'd get a callback within two days. It's been almost a week, and I haven't heard back so I'm really upset. We're under a hurricane watch, which delayed my follow-up, but I'm concerned about the service quality if this is any indication of future support.
Hi Patricia, we apologize for the issue with the Safe Step Tub. At Safe Step, we strive to delight our customers through our consistent quality standard across all our products. We would like to assist and promptly address this issue by escalating your case to our customer service team immediately.
In the meantime, please contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed Oct. 9, 2024
The sales representative really convinced me to go with Safe Step over other companies. My interaction with them was very positive, but I failed myself by not shopping around because the price was pretty high. Maybe somebody could have done it a little cheaper. The installation team was great despite being quite young and not very detail-oriented. I have already communicated this to Safe Step. My favorite feature of the walk-in tub is probably the spray jet.
Yvonne, thank you for your review! We're thrilled to learn that you had a positive sales and installation experience with our team and are enjoying your new Safe Step Walk-In Tub. The spray jets is one of our favorite features too! If you ever have any questions or need further assistance, please don't hesitate to reach out.
Reviewed Oct. 9, 2024
My wife contacted them to start the process. Our interactions with customer service were smooth, and after deciding to proceed, it took about two weeks to schedule the installation. The installers did a great job in one day. They were cooperative and easy to work with. Initially, they planned to cut below the original bathtub tile, but we wanted to remodel the bathroom, so they ended up cutting all of the tile and walls. They worked well with our plans. Although I haven't personally used the tub yet, my wife has, and she enjoys it very much. She particularly loves the lights. She has fibromyalgia and has had three back surgeries, and the tub has really helped her sleep at night.
Lee, thank you for sharing your experience with us. We are delighted to learn that your sales and installation process with our team was positive. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. We're thrilled that your Safe Step Walk-In Tub has proven beneficial for your wife's needs, making sleep easier at night. Here's to many more safe and comforting baths in your future!
Reviewed Oct. 9, 2024
I was looking to put one in myself, but my dad needed it quick. I called a couple of companies, which I got a weird vibe with one, and then Safe Step's guy came out with the presentation and I went for it. The installers were great. However, the part that connects to the wall that stabilizes the shower was ran into sheetrock. Behind the wall, if you got up on top and looked down, the cabinet had a little piece of panel that was loose. I just pulled it out of the way and put a block in there. I'm a construction guy, and so I fixed that part and put a board across on the inside of the wall and re-screwed the shower stabilizer to it.
My dad passed away and took one shower in that thing. But his life partner loves the tub to death. She said, “As soon as I got in there, my feet were just saying, ‘Yes, yes, yes.’” She took care of my dad and so I'm happy for her to have it. I've told a couple of people about the tub, and they were like, “Man, I want one of those.” It's cool. The only thing is that Safe Step was supposed to send me another controller. The controller that I got doesn't have all the features on it. The installer said he had already ordered it, but I hadn't seen it. The tub has been there for probably three or four weeks.
James, we're thrilled to hear that you are satisfied with your Safe Step Walk-In Tub! Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working well. However, we are sorry to learn about the wall damage. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Oct. 9, 2024
I decided to get it because I thought it would help my wife with her arthritis. The Safe Step representative was real nice, and although I wasn't present during the installation, I thought the guy did a real good job. My wife and I both like the tub a lot, particularly the little air bubbles feature. It kind of exfoliates and feels nice.
Danny, thank you for sharing your experience with Safe Step. We are glad to hear that our team provided prompt and satisfactory service during the installation process. We're glad that our walk-in tub has provided you and your wife with peace of mind and increased comfort. Your satisfaction is our top priority, and we appreciate your trust in Safe Step. If you have any further questions or concerns, please don't hesitate to reach out to us.
Reviewed Oct. 9, 2024
I saw Safe Step Walk-In Tubs in the mail, and it caught my eye because my wife and I are getting older and we thought it would be beneficial. The interaction with their representative was fine, and the installation process worked out well. They were mostly informative and cleaned up after themselves. The only issue we encountered is a spot at the top of the tub where the caulking has opened up against the wall.
Steve, thank you for your review! We're thrilled to learn that you had a positive sales and installation experience with our team and are enjoying your new Safe Step Walk-In Tub. If you have specific issues you'd like us to address, please contact our customer service team at 1-800-989-5101.
Reviewed Oct. 9, 2024
I saw the offer for the Safe Step Tub on TV, and since my mom, who lives with me and is 98 years old, needed it, I decided it would be good for her. I don't remember much about the sales representative as my wife handled most of that. Regarding the installation, I didn't watch it happen, but they finished and left efficiently. I'm impressed with the quality of work. They did a great job. My mom loves the tub. The tub hasn't made a dramatic difference, but it is certainly more convenient, especially since we only had a shower before.
Robben, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Tub has made a positive impact on your mom's mobility. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it! If you have any needs or concerns, please don't hesitate to reach out to us!
Reviewed Oct. 9, 2024
I heard about Safe Step Walk-In Tubs through AARP. My experience with the sales representative and installation team were very good. However, I found the overall cost to be higher than I anticipated. That's the only negative point I have.
James, thank you for your review! We're thrilled to learn that you had a positive sales and installation experience with our team and are enjoying your new Safe Step Walk-In Tub. If you have any needs or concerns, please don't hesitate to reach out to us!
Reviewed Oct. 9, 2024
It took me about three years to decide because of the cost, but I loved the convenience of a walk-in tub and the ease of sitting in it, as opposed to a regular Jacuzzi tub, which has become difficult for me to use. The features of the Safe Step Tub are what ultimately convinced me. The sales representative who came out was very pleasant and not pushy. He allowed me the time to figure out what I wanted and how I wanted to finance and pay for it. Installation day was impressive, and I really liked how well the installer did his job.
So far, I'm quite happy with the product. I like the jets and the shower installation part of it, and that I don't have to fill up the tub. I just like everything about it. I took a picture of the tub to show everyone because it looks great in my bathroom. I'm really happy with how everything turned out.
Bill, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Oct. 9, 2024
I first heard about Safe Step Walk-In Tubs through a TV advertisement, and it was the first company we looked into. The interaction with the sales representative was very informative—they came to our house and did video demonstrations. The installation team was excellent and did a great job. My favorite features of the walk-in tub are being able to sit and relax in the jet and the shower feature. I'm disappointed the door doesn't swing out. I've seen pictures of other walk-in tubs with outward-swinging doors, and without this, it blocks access somewhat for getting in and out.
Elaine, thank you for sharing your experience with the Safe Step Tub. We’re thrilled to hear you had a positive experience with our team and that the Safe Step Walk-In Tub has brought so much enjoyment and relaxation. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Oct. 9, 2024
The interactions with the sales representatives were really good, and the installation process was very smooth and quick. My favorite feature of the walk-in tub is the microbubbles. When I sit in the tub, the gentle bubbles provide a soothing experience, which I love. I had an injury and when the tape was pulled off, it took some of the skin off my groin. Healing on that area has been hard until I got in the Safe Step. It cleaned the area better than I could ever clean it using a wash cloth.
Earl, thank you for your positive feedback regarding your experience with Safe Step Walk-In Tub. We're thrilled to hear that you found our product to be of high quality and that our representative provided thorough explanations. We enjoy the soothing bubbles too! If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Oct. 9, 2024
I recently purchased a Safe Step walk-in tub after seeing several TV commercials and finally decided it was right for us. However, I've faced a few issues. We required service due to caulking that cracked along the seam where the tub meets the wall. I called customer service but haven't received a response yet, so I might follow up with them soon.
The shower setup was a bit of a disappointment as water tends to splash onto the top where the faucets are and doesn’t drain properly, resulting in water spilling onto the bathroom floor. We had to improvise by installing a corner shower insert and caulking it. This makes it slightly inconvenient since we have to mop up water with a sponge or towel after each use. We're planning to discuss potential solutions with Safe Step when they address the caulking issue.
One of the other reasons we got the tub is for our health. My life partner has had back surgery and I have been diagnosed with Parkinson's. We felt that the Safe Step tub would be safer and, as we age, the features of the tub will be desirable. We haven’t used the tub as much as we’d like because of our bad water quality, which we’re addressing with a filtration system. Despite this, the tub is comfortable. It's a bit short for someone like me who is six feet tall, but it suits my lady companion well. The Bluetooth feature helps create a nice environment.
Alex, thank you for your feedback! We are pleased to hear that you had an overall positive experience with us. We apologize for any inconvenience you've experienced. We look forward to helping you find solutions. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Oct. 6, 2024
The Safe Step tub is working okay. But they didn't do everything that they said they were gonna do. One of the things they said, the tile would go up all the way to the ceiling above the tub, but it didn't. They had enlarged the door for my husband to be able to walk in there with his walker. And there was a piece of tile down there. I already had tile on the floor. They had to take up some of the tile and they didn't put the tile back down. We kept waiting and waiting for them to finish everything and they didn't. They didn't come back. We were a little disappointed in that. The installers were also very messy. They left all the different things in my garage and they didn't even sweep the garage out with all the debris. I was disappointed in that too. I felt like they could do a better job with that. But the salesman, Michael, was so nice. I also enjoyed the walk-in tub.
Connie, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you enjoy the Safe Step Walk-In Tub and had a positive sales experience. However, we are sorry to learn about the tile not being placed back down. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Oct. 6, 2024
One of my elderlies brought a walk-in tub to my attention and she's been wanting to have this product. She having trouble with her knees and also, the top bathroom plumbing wasn't good. The knobs were off and she was using wrenches, to which I did not know. So, we got a Safe Step tub for the top floor. I was impressed with the demonstration and that I was able to obtain the opportunity to have it. The man that was there was very informative and knowledgeable. He was helpful at being patient and explaining and going over twice. So, it was a pleasant experience that catapulted me into going ahead with it.
As far as the timing, it went very quickly. It was one day. I didn't choose for them to tear down the tiles that I already had because I love my tiles. I'm not the one who liked to see a flat, white layover. I'm vintage that way. So, they were able to accommodate me with that and I was very happy. It blew my mind because I got the explanation from the guy, and he showed me the pamphlet and instructions and all. We walked through, I showed him the basement and the electric panels. I went to work, then I had the come on back because it was done so quickly. I got to work at about 11:00, then I was leaving at 3:00 to go back home and meet with the guys and go through the walkthrough and sign.
When I went upstairs, I wasn't shown the inside. There's a linen closet where they had to go and open up the wall and it was open and left like it was. So, one thing he forgot to show me was inside the closet. He showed me a picture of the wall panel down in the basement and a picture of something like a square board. My elderly likes the jet. I'd recommend the product to a friend. I had a birthday party for my dad, his 72nd birthday, and all his sisters and some cousins came over from New York and Virginia to visit and they were impressed by looking at it and everything by using the bathroom and such. They said, "I'm ready to pull my clothes off and get in there."
Tawana, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations and appreciate your recommendation to others. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Oct. 5, 2024
I hate the Safe Step walk-in tub. I wasted my money. I saw the ads, and they look wonderful and it sounded good. I'm an old guy so I said to myself, "I'm gonna probably get older and I may have debility where, in fact, I might not be able to walk or stand in a shower and that sort of thing. So I think I'll be proactive and buy one of these things." Buying one of them is like purchasing a house. It was $24,000. I wanted one of these so badly, and I can't believe my wife let me do it.
They've got some terrible design flaws. First of all, you gotta sit in the thing and wait for it to get filled up. They say we could take a shower in between except that you're freezing. You get this warm water coming. It's only going up at a rate that fills a tub, and this thing finally gets filled. The shower does feel nice, but then it's a shower. You get this thing all filled up and you have a mini hot tub. They must have women who are either very short, or they don't have legs. I'm not super tall. I'm just 5'11, and there's no way those suds get all the way up to your chest. You gotta squash down in this thing.
I bought the biggest tub that Safe Step has. There's nothing against Safe Step regarding its structure. The thing is built like a tank. I was told that it is designed and sold, in many cases, to hospitals, one of the primary suppliers to hospitals because of the longevity of one of these things. You could throw it off a building and it wouldn't break. It's so strong. It does have good air jets. Once you get this thing filled up, you've got good air jets. The mini bubbles are interesting. It's a different experience than sitting in a hot tub. I wish it was bigger like a hot tub.
My major complaint is there's no fraudulence as far as their claims. It's a good hot tub, but I never got to compare any other hot tubs. I really was a stupid consumer. I'm usually a real comparative shopper and I didn't do it on this. The sales is done incredibly well. They had one of the most interesting sales things you ever seen. They have all these options you can have. I had to buy everything, and they have all these lists, all these individual deductions that you get. "Okay, you can have this deduction if you buy it right now" which is a sizable deduction.
It was the most incredible sales job I have ever experienced in my life. The product is everything it's supposed to do. It's just it's too small, and you gotta wait forever for it to fill up. It does have a fast drain. And when it does start bubbling and sending all this air, it's really quite nice. It's just that you can't scoot all the way down.
My wife has finally told me to just, "Forget it, Robin. You spent the money, just let it go. It's okay. We didn't have to borrow the money. We're not into destitution or anything of that sort. And you got this hot tub which you wanted so badly." So I go in, and it's an ordeal to get into, but once it's filled, it's interesting. And what's really interesting is that after in it, it does relax you. You feel dangly after it.
Thank you so much for your review, Robin. Every customer’s opinion matters to us as we are continually striving to improve our service. We would appreciate it if you could contact us at 1-800-989-5101 or service@safesteptub.com to let us know what we could do to make your experience better. Have a great day!
Reviewed Oct. 3, 2024
The sales rep was great and we had no problem whatsoever during installation. We're enjoying the heck out of the tub. I like the seat.
Bill, thank you so much for taking the time to share your positive experience with Safe Step Walk-In Tubs. We're thrilled to hear that your expectations were not only met but exceeded by the efficient and fast work provided by our team. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Oct. 2, 2024
I thought I would get more of a discount, but I didn't. I'm afraid to use the tub, though. The first time I got in, and I was here by myself, I had the wherewithal to try to prepare because it's frightening to me. I'm 96. I should have bought it 15 years ago when I began to have trouble. However, I couldn't open the drain. I didn't have the strength in my hand to open it. I shut in my house by myself with 40 gallons of water that would dump on the floor if I opened the door.
I tried. I had the card to try to teach me how to do it. They showed me. They tried. But when you're my age, it's hard to learn something new. I only can get in it if I have an aging aide. But I'll never learn it unless I try. I would push my walker up beside the tub. When I get in, I could never climb out of it. I would hurt myself. Also, I don't understand all the features. One time, I tried the air bubbles. When I jumped into the water, I had a scum in one area. So, I knew that it did something. For older people, the tub is a blessing. I can't reach my feet.
Dorothy, we're thrilled to hear that you are enjoying your Safe Step Walk-In Tub! Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working well for you and you're learning along the way. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Oct. 2, 2024
The first time I put the tub in, it was small for me. Safe Step came right in and put another one in. I like it. I'm more relaxed after I use it.
We appreciate your review, Martha! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed Oct. 2, 2024
I like my Safe Step tub a lot. I wish it gave me a little bit more leg room, but it's really nice. It will impact my life more as I get older. I still take showers, but it'll be that much more easy to get in and out of. I enjoy it. As far as the installation, it took all day. There were two men out there putting it in. They had to remove a Jacuzzi bathtub. They did have to remove something else, and left a spot on the wall that needs to be repainted. They did sanded it down, and all it needs is to be repainted. They didn't have the paint to do it. They did a good job. They showed me how to use the product. Plus, they gave me directions on how to do it. It took me a couple of times to really figure everything out, but that was through trial and error. Otherwise, it's really easy to operate. The only thing is it takes a lot of water and it takes a while to fill. You have to be in it while you're filling it. Other than that, it's really easy to empty it.
Terry, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Oct. 2, 2024
Safe Step has higher reviews and their tub only has an inch and a half step to get in while the other ones had three and four inches so I went with them. The rep who came out was good. He gave me the brochure and explained everything about it. They were able to stay within the timeline for the installation. The product and sales are good but the service stinks. They hooked the water lines and after they installed the tub, the water diverter valve was bad. All we could get was either cold water or scalding, hot water.
They had to come back and redo the lines and it leaked all over. It dripped down on the ceiling below but they said that the ceiling was damaged prior to that and they had a picture of it. But if they took a picture of my ceiling below all stained and the drywall was coming off of it, why didn't somebody point and say, "Hey, sir. Just so you know, before we finish this, your ceiling here is messed up?" All four people that were here just remarked about how well kept and beautiful this house was and how much they liked it. Also, the leak didn't happen until after the water repair and the guy had to take two of my bath towels and stop up the water that he spilled doing the repair. They told me it's my problem and not theirs.
Steve, thank you for your feedback! We are pleased to hear that you had an overall positive experience with us. We apologize for any inconvenience you experienced on the day of the installation and the damage with the ceiling. If your situation has not been resolved, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Oct. 2, 2024
I heard about the Safe Step walk-in tub on TV and I decided that I need to be careful since I'm getting older. So, I got it and I love it. I wish I had it all along. I take a shower every single day but whenever I sit down in it, I enjoy the jets as well as the Bluetooth because I love music when I'm bathing. The installation was quick and I was surprised with how fast the installers got it done. They went through everything with me so I could understand it. They knew what they were talking about. It was a good experience and I recommend Safe Step to anybody. People should get one too.
Sheila, thank you for sharing your experience with the Safe Step Tub. We’re thrilled to hear you had a positive experience with our team. It's wonderful to hear that it has brought so much enjoyment and relief. The features like Bluetooth music and the soothing jets sound like great additions to enhance your bathing experience and promote relaxation. If you ever have any questions or need further assistance, please don't hesitate to reach out to us.
Reviewed Oct. 2, 2024
My experience with Safe Step has been very good. The sales rep was excellent and so was the installation. I don't use the tub every day, but I use it four times a week, and it's helped me to relax and get a better night's sleep. I'm very pleased.
George, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Tub has made a positive impact on your sleep and mobility. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Oct. 2, 2024
Safe Step's reps were good and I'm feeling safer since I got the walk-in tub. The heater is nice and I don't feel like I'm going to fall because I have a seat to sit in. But right now, the tub is leaking and I don't know why.
Sue, thank you for your feedback. We sincerely apologize for the inconvenience you have experienced with the leaking. If your situation has not been resolved, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com.
Reviewed Oct. 2, 2024
My wife is diabetic and she has problems going up and down the stairs, and getting in and out of the bathtub. I've had to put up handrails and different things to help her and when I was looking around, I saw an ad for walk-in tubs. I called a couple of companies that never showed up. Then finally, I called Safe Step and they came right on out. They were very prompt. They sat down with us and spent two hours going over this and that. It was a good experience as far as talking with them. I was a little shocked by the price, but we went ahead and bought one.
What really sold me on them versus somebody else was the composite material that their products are made out of versus the acrylic material. My wife is rather heavy, so I really wanted something a little stouter than just the normal acrylic that you get in a shower unit. As far as comparing to others on the market, which might be cheaper. Also, Safe Step threw in a couple of little items on the way like they normally do that way, which was fine.
I'm installing the unit myself as the $10,000 install price was a little costly. The unit was expensive enough the way it was as it was about 3,000 or so higher than anybody else on the market. But I needed the stouter unit than normal. We're 70 years old and I didn't want it to be a danger or wear out quickly. So far, we like our walk-in tub. The design features of it are better than some of the standard ones on the market. I also like the way the door is shaped but the draining or filling features and the shower unit are fairly standard there.
Byron, thank you for sharing your experience with us. We are delighted to learn that your sales and installation process with our team was positive. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. We're thrilled that your Safe Step Walk-In Tub has proven beneficial for your mobility needs, making entry and exit more convenient. Here's to many more safe and comforting baths in your future!
Reviewed Oct. 2, 2024
The sales rep was very good, and the installers were excellent. They knew what they were doing and they were very quick. In fact, in one day, they were in and out and they were gone. I like all of the features of the tub. All in all, my experience was very good. I'm very satisfied with the product and it's working very well. I'm a little more relaxed, and I'm getting a bit more sleep.
Tom, we appreciate your review! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed Oct. 2, 2024
The installation of our Safe Step tub was sloppy at first. They had to come and redo a bunch of things. They did a very rushed job with the molding and all the trim and they had to come and do it over. It also took us three months to get someone to send us the pillow that goes with it, calling every single number that we had. It was also expensive.
Thomas, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed Oct. 1, 2024
They came to the house and we showed them the location we were thinking of. They took measurements and reviewed things and it was possible to put it where we wanted it done. They worked with us each step of the way. It's a well-engineered product and it does what we bought it to do.
Alan, we appreciate your review! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed Oct. 1, 2024
I like the features on their tub better so I went with them. They came in, sat down, explained everything, and we made our selection, signed the paperwork, and had them install it. They did a great job on the installation and they were in and out in one day. I like all the jets that the tub has and it's got the built-in shower. I'd recommend Safe Step.
Steve, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Oct. 1, 2024
If I had my choice to do it over again, I wouldn't have gotten the Safe Step tub. I got it for my wife because she had trouble getting in and out of my other tub. On the TV commercial, it seems like somebody's lying down in the tub, soaking in, and getting all the benefits from it. But you don't lie down in the tub, you gotta sit up in it. Plus it takes up so much water to fill it up before you are able to use it. I feel like I threw away $20,000 from that.
They also took the commode out and said that they are not authorized to put it back in. If I’m paying $20,000, they ought to at least take five minutes to put the commode back in. I just had three back surgeries done in the last four months. I’m unable to move it, so I had to get somebody else come in and do it. I already told some of my other friends near to my family about my experience because they were considering about getting one. I told them what kind of problem I have and that I wouldn't recommend it. The only benefit I get out of it is a shower unit.
Hi Otis, thank you for your feedback. We're sorry to hear that you're not completely satisfied with your Safe Step tub. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com.
Reviewed Sept. 23, 2024
We had a Jacuzzi bathtub put in 15 years ago and my wife couldn't get out of it. She had both her knees replaced, one in January and one in February. I had to crawl in there with her in order to help her get out of the tub. A young lady from Safe Step came out and we had the walk-in tub done. We figured that $22,000 is a lot of money. But my wife enjoys taking a bath. She likes sitting in the tub. I asked them what if something happens and they said to call them and they'd come out. When they put the walk in tub in, one of the corners wasn't good. It was very obvious that it wasn't done right. It was the first thing you saw when you walked in in the bathroom. The guy came back out and fixed it well. It looks great and so far, it’s a good product. With the jets, if you lean down a little bit, it will get your shoulders too. My wife's having a great time with the tub.
Gary, thank you for sharing your experience with Safe Step! It’s wonderful to hear that your wife is enjoying her new walk-in tub, especially after the challenges she faced with the previous Jacuzzi. We're glad to know the installation team was able to address the corner issue quickly and that the tub now looks great. It’s great that the jets are providing extra relief, especially for her shoulders, and that she’s able to enjoy sitting in the tub comfortably.
We understand the investment is significant, but we hope it continues to bring comfort and relaxation. If you ever need anything, we’re just a call away! Thanks again for your feedback, and we're happy to hear that it’s been a great addition to your home.
Reviewed Sept. 22, 2024
I first saw Safe Step on TV and I got it because I wanted to see if it would help me with my arthritis. The sales lady came to talk to us about it and she showed us where it is the best tub that's made. And it's made in America. I’m a believer that we need to start buying more things that are made in our country. The sales rep was very convincing and we got a lot of discounts. She said a few times that it's a good investment and her mother had one, and she told me the experience that her mother had. It was very helpful because her mother was older and needed help getting in and out of the tub. So, they thought they should invest in one, so they did. But I'm not that old. I can get in and out of mine by myself.
I haven't tried the Bluetooth for the music yet, but I'm working on that. I like all the buttons, the remote, the shower hook-up, the two different types of shower sprays and the space you have for all the things you need in there. I love the walk-in tub. It's like going to the Jacuzzi and the hot tub. I bubbled up the other day and had my husband take a picture of me. We were having fun with that and the different colors. He videoed that, so I sent them to my kids. Since having the tub installed, I've been noticing that my skin has been softer and smoother. I don't like that it takes 15 minutes to fill up. But it's very easy to clean, and it works the muscles. When I get out, it’s like I just went for a few laps to swim.
Helen, thank you for sharing such a detailed and thoughtful review! It's wonderful to hear how much you're enjoying your Safe Step tub, especially the features like the remote, shower options, and the fun lighting. We're glad the sales experience was helpful, and that you're feeling the benefits, including softer skin and relief for your muscles and arthritis. It sounds like you're making the most of the tub and having fun with it too—your story about bubbling up and sending videos to your kids is so heartwarming!
We understand that the 15-minute fill time can be a bit of a wait, but it’s great to know you're finding it easy to clean and enjoying all the tub has to offer. If you ever need help with setting up the Bluetooth or have any other questions, don't hesitate to reach out. Thanks again for your feedback, and we hope you continue to enjoy your in-home spa experience!
Reviewed Sept. 20, 2024
Safe Step Walk-in Tubs company was very good. The service and product were very good. The controls are very easy to get to. It's a very well-developed system. I can take a shower sitting down. My wife uses the jets. The main reason we got it installed was for comfort and for the easy getting in and out. We're very happy with it.
Charles, thank you for sharing your experience with us! We're delighted to hear that you love your Safe Step walk-in tub and that it has brought relaxation and comfort to your daily routine. Our aim is to provide not only a quality product but also excellent customer support throughout the life of your tub. If you ever have any questions or need assistance, please don't hesitate to reach out to us. We're here to ensure that you continue to enjoy your Safe Step experience to the fullest.
Reviewed Sept. 19, 2024
Safe Step is expensive but I needed something I could get in and out of. They sent a guy over here and he went through it. Then he gave me the paper at the end. He said that he could contact the company and get me the financing. I didn't realize he was contacting the company in Florida. If I'd have known what he was charging over 9% percent interest rate, I could have went to my credit union and got a loan for that money for a lot less than what I'm paying these people in Florida.
He was giving me the speech that the tub is covered for life. You would think that you're covered for life, but it's only you. If I go into the hospital and I'm not here to sign the paper for warranty, it's not covered. If I pass away and my family's in here, they're not covered. It's only the person that signed the original purchase order that's covered. If I pass away tomorrow, anything that has to be done in the tub has to be paid for from my family. That's not right at all and the guy didn't tell me that. If he would have told me that, I would have told him I didn't want it.
He made it sound like this was the greatest thing. He gave me the phone number to call him back if I have any further questions but he never gets back to me. He was a salesman and that's all he was. He told me, "We had a woman in there who had bought a tub from somebody else, and ours is better. We comped her and gave her a new tub for nothing." That was a come-on to get me comfortable with what he was saying with his promotion. He also told me having the Safe Step tub in my house adds to the value of the home. How does that work for me if I pass away and my daughter wants to sell the home but there's no warranty in the tub? That's an outright fabrication.
You would think since they advertise all the time and the people that they're looking to sell to are people with disabilities, which I have, and up in age, which I am, that they would be a little bit more open instead of giving a speech and leave details out. They're selling to older people who aren't gonna be around 20 or 30 years. Lucky if they're around 10 then they're off the hook. The guy that was installing it said, "For what you're paying, they should carry that warranty over to your family too." The guy that came to fix something with the tub gave me a different story. They said, "Don't quote me because they could get rid of me," which is a little strange. If they're here fixing something and afraid to open their mouth and say something, what does that say about the company?
When the salesman was here, he checked the water heater and told me I'd get enough hot water. But when you're in the tub and you put the hot water on, it gets about two-thirds to three-quarters of the way up and it's not enough to cover the aerator. You gotta wait until the water warms up again to rerun the tub. The only thing I could do which I'm not capable of doing is go down and jack the water heater up a little bit, which is gonna cost me more out of pocket. I feel that they took advantage of me. For $23,000, I could have bought a car and the car would have had a warranty. I put $10,000 down and I'm on the hook for $13,000 for 10 years. The guy hooked it up and didn't even tell me till afterwards. It's not much a month, but it's 10 years. I don't even know if I'll be alive for 10 years.
I went online and saw all the complaints. One was for the pipes for the aerator where it comes in. They clog up and that's not considered warranty. That's considered maintenance. One person had in there that they wanted him to open it up and clean out the pipes because if they had to come over and do it, it would be a charge to him for them to go there. They're selling to people with disabilities and older people that can't do that but they expect them to open this thing up, which they don't even know how, take pipes apart and clean them because they're clogged up.
Ronald, thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustrations you've experienced, especially regarding financing, warranty concerns, and the communication around your purchase. We understand your concerns about the long-term coverage of the tub, and we’re sorry if the information provided wasn’t clear from the start.
Your situation with the water heater and warranty coverage for future repairs is important, and we’d like to address it directly. Please get in touch with our customer service team at 1-800-989-5101 or service@safesteptub.com so we can discuss your concerns and provide clarity. Your satisfaction and peace of mind are our priorities, and we appreciate your patience as we look into this further.
Reviewed Sept. 19, 2024
My mother seems to love the Safe Step tub. The sales rep was very pleasant. The installation also happened sooner than we had expected and quicker. I figured it would take a while to get everything ordered and ready. But it did not. They had it done in half a day. She had a walk-in shower, and now she has a walk-in tub. She can soak and can use the hot tub. She's happy with the product so far.
Dale, thank you for sharing! We're thrilled to hear that your mother is loving her new Safe Step tub and that the installation process exceeded your expectations. It's wonderful to know she's able to enjoy the benefits of soaking and the hot tub features. If you or your mother have any questions or need assistance in the future, feel free to reach out. We're here to help!
Reviewed Sept. 18, 2024
The Safe Step tub has affected me greatly. It's very comfortable. I only use the whirlpool part of it once a week. I have arthritis and a pain in my left ankle and usually, by the end of the day, I can't stand. I feel very relaxed when I use the tub. My boyfriend paid for the tub. He knew I was wanting the Safe Step tub where I could sit down and shower in. So, we pursued that. The sales rep was very nice. I really liked him. He was familiar with our neighborhood. On the installation day, I did have a lot of nicks taken out of my door frames and there were some repairs to be made as the tub was installed. It went just fine. First, there were two people. One of them called his brother, and he helped him finish up. The workmanship is acceptable. The tub’s working fine.
Patricia, thank you for sharing your experience! We're glad to hear that your Safe Step tub has been a great help in providing comfort and relief, especially for your arthritis. It’s wonderful that your boyfriend supported you in getting the tub, and that you're enjoying the ability to sit and shower comfortably. We appreciate your kind words about our sales rep and the tub's performance. We apologize for the nicks on your door frames during installation and any repairs that were needed, but we’re happy to know everything was resolved and the tub is working well. If you need anything further, don’t hesitate to reach out!
Reviewed Sept. 18, 2024
The installation was great. The two gentlemen that came out were wonderful and they accomplished it in a day. Then the electrician came out and wired the Safe Step tub. We were supposed to have an inspection two days later. So the following day, I got in the tub, and it did not work. I had no hot water, and it would not run. So I got out of it. My husband called the gentleman that installed it the day before and told him what happened. But the electrician did not come back out for two days. When he came back out, I still couldn't use the tub because of the inspection. The inspectors still had to come out.
We only had two inspectors, and they came on two different days. It was Labor Day weekend. So that meant I had gone a week without being able to use the tub. A week later after the electrician came back out, the inspectors came out. I've been so frustrated over the whole thing that I just have not had the desire to get in the tub. The electrician could not speak English. My husband called the company several times, trying to get things straightened out and it took them forever. I have been very, very frustrated and very disappointed that we paid $23,000 for a tub, and I still have not used it. But I would recommend the installers and the lady that sold it to us.
Mrs Young, thank you for sharing your experience with us. We’re glad to hear that the installation team did a great job, but we sincerely apologize for the delays and frustrations you faced afterward. It’s unfortunate that the inspection process and the issues with the hot water kept you from enjoying your tub, especially over the holiday weekend. We completely understand your frustration, and we’re sorry for the inconvenience this has caused. If there’s anything we can do to make things right or help you feel more comfortable using the tub, please don’t hesitate to reach out. We're here to assist you.
Reviewed Sept. 18, 2024
I liked the way Safe Step advertised their stuff. The sales rep was also very nice. The installers were good too. We tried to stay out of our way and let them do whatever they had to do. My husband's favorite feature is the jets.
Martin, thank you so much for sharing your experience! We're happy to hear that you had a positive interaction with our sales rep and installation team. It's great to know that your husband is enjoying the jets—it's definitely one of the best features for relaxation! If you ever have any questions or need further assistance, don’t hesitate to reach out. Enjoy your new tub!
Reviewed Sept. 18, 2024
I've had some issues with the Safe Step tub and they gotta get those issues straightened out. I have a jet that keeps popping off. On Saturday night, it popped off again. I called to get it fixed. I've had bad experiences with my first step-in tub and one incident was when that first pop off on the jet made such a racket. It scared me. But this time, it didn't so I'm getting more used to it and the controls on it.
Safe Step Walk-In Tub Company Information
- Social media:
- Company Name:
- Safe Step Walk-In Tub
- Company Type:
- Private
- Address:
- 520 Royal Parkway Suite 100
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37214
- Country:
- United States
- Website:
- www.safesteptub.com
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