Safe Step Walk-In Tub Reviews

Danny and David were the Safe Step service technicians who came out and performed like the consummate professionals that I was hoping for…I would’ve given them 6 stars if I could…Beyond satisfied!!! Since we use the tub frequently this service and warranty is a God send… This was the first time we’ve had to use the lifetime warranty in five years!!!

Expert work as always and done efficiently and a well done job. This service tech has worked on my tub numerous times. He has always been professional, polite and he knows what he is doing. He had my tub up and running in a short amount of time.

Thank you sending Danny to my house to fix my Safe step tub. He is one of the nicest guys I’ve ever met. He looked at everything to make sure everything was working properly. He represents everything I love when it comes to a service person. He really cares about me and my wife. I would recommend safe step to all my family and friends. We really love our tub. I’m 89 years old and the tub really helps with my pain and everything. I can really relax.

He was very professional and he was very careful. He also arrived on time which I appreciate. It was a simple repair but he had it fixed quickly. I now have a shower wand that no longer leaks and I am happy with his service.

Good job as always - Everything working as it should. I love my tub, makes life so much easier. I can do PT exercises safely because of the water and grab bars. Danny always does good work when something is misbehaving.

The installation went great. Everything was completed in a timely manner. Cody was awesome. His demonstration left me with no questions on how to operate my new tub. Working with Safe Step was a great and enjoyable experience.

Thank you Safe Step tub for sending out Danny today. I really appreciate the help he showed up on time. Addressed my problems with the tub and gave me a tutorial on how to use the tub. What I most love about my safe step tub is I’m not worried about slipping and falling in the tub. I’ve recently had my hip replaced because of a slip and fall in my old tub. I’m 87 years old so it’s nice to have a safety walk in bathtub so I know I won’t be injured anymore.

SafeStep has always been prompt, reliable, and available when I've called for help. I recommend them to all my friends. Danny was here today and explained all the details. My Safe step walking bathtub is so much better than a standard bathtub. With all the features it's very beneficial to me which I use regularly.

This service technician was excellent and service was great. Very personable and friendly. It took him no time at all to install a grab bar for my wife. Now she has support while getting out of the bathroom. He also took the time to make sure it was located in the most convenient position for her.

The service tech arrived within his allotted time and he was polite. It took him a small amount of time to track down the problem and get it fixed. He also found other problems with my tub that I wasn’t aware that I had. My tub now runs like new and I am happy.

Danny was very thorough and friendly, completed repairs as needed, would highly recommend to others. I am 84 years old and my Safe Step walk-in bathtub really helps me with my pain and my anxiety. Thank you so much.

Greg came on time as expected and completely solved our issue with the E drain, he plans to return with the new part just to be extra thorough.. we really appreciate the demonstration of!!!

I had called Safe Step to change out my hand shower wand. They sent someone out named Cody very quickly and the issue was resolved in an efficient manner. The new part was installed and everything on my tub was inspected and looked good. I am very pleased with the customer service and how Cody the service man was very polite and professional. Thanks.

Greg was a great help. He diagnosed my problem and fixed it all my problems!!! He was the best. I would highly recommend Greg to anyone!!! Thanks again. I appreciate your help and Safe Step is great!!! You did a great job and I am grateful!!!

Greg was on time and was thorough!!!! It was a pleasure…. Thanks again. Greg found the issues and everything is working as it should!!!! Thank you for your work!!!! Would recommend Greg!!!!

The technician was very patient and knowledgeable, he was on time and he explained everything. I like the fact that he kept in touch with me for the appointment!!!!!!

Greg fixed my issue and was thorough!!!! Thank you so much. It was a good experience!!!! He was on time!!!! Thanks again. Appreciate your help!!!! He went through the problems and found the issue and was very nice!!!!

Technician did an outstanding job and helped me understand how to use some features. It was a great experience. He fixed multiple problems and now my tub is fully functional. I am very happy with his service and professionalism.

Technician Greg diagnosed the problem. Ordering parts will get back to us!!!! Got here on time. Greg was cordial. Explained what the problem was. Can use the tub with some features until it’s repaired!!!!

Cody came right on time and made my door handle issue perfect again. He ran through every function on my tub. Water motor micro lights and heater. Everything works as it should. I recommend the service he provided to anyone looking for a walk-in tub. Safe Step has been amazing.

The service guy was professional and on time for his appointment. He quickly assessed my problem and explained how he would fix it. In a short time he had replaced my door handle so that my tub no longer leaks. He made it so that I can easily open and close my door when it used to be difficult to do so. Good service.

Cody came and replaced my arm rests for my walk in shower seat. The new ones look great! He did a wonderful job. Showed up on time and was finished quickly. I would recommend Cody and Safe Step to anyone. Thank you very much.

I called out Safe Step for a water leak on door. They sent Danny which was very helpful taking care of leak on bathtubs, excellent customer service. My mother is 93 years old and she loves her tub. It helps to relax her, makes her sleep better at night. She uses lavender to help release her tension. We absolutely love our safe step tub.

DANNY came to my residence. Today was very professional. Got things done in a timely manner. Made sure everything in my tub is functioning as it should. The Safe Step walk-in bathtub, made it to where my wife can take a nice bath. And it helped me take a nice hot bath to ease the pain in my back. Great company.

Cody did great. He found my issue for my tub losing power as soon as he seen the issue. It was reset, and I have power now. Thanks for the service. He will be back to install new parts. I really enjoy my tub. It does great for my back.

Danny came out to my house to service both of my Safe Step walk in bath tubs. I found him Tobe so knowledgeable. He fixed everything that needed fixed. I consider him a true associate to the company. As I am getting older I can appreciate having my tub at 86 years old. I has been very beautiful to my health and well being

Jessica and Tony were thorough in their explanations, going over each step as they proceeded. The installation and finishing touches are beautiful. They were careful to clean up when finished and protected our home while working. I highly recommend them. Very professional. Great job!

Wonderful service man. I would highly recommend him. He took the time to find multiple problems that I didn’t know that I had. He explained everything to me and then had everything fixed in a relatively quick manner. My tub no longer leaks everything works like new so I am happy.

The service man was on time and professional. He fixed my leaky faucet in a small amount of time so that it no longer leaks. I forget to tell Safe Step that my door seal was damaged. I was fortunate because he had a new door in his vehicle and he was able to fix that as well.

Cody came and found my issue in the tub. He fixed the issue and was very polite and professional. He showed up on time and fixed everything. Thank you Safe Step.

The service technician was very polite and professional. He took time to explain and demonstrate how to properly operate and care for my tub. We are very pleased. He fixed a door that had been leaking for over year and I am happy that I get to use my tub again.

Great service! Fixed issues I didn’t even notice. Explained the problems and promptly repaired them. He’s welcome back anytime I have an issue with my tub. He is also professional and polite. Thank you and I am happy with his service.

Danny “the Tub Doctor” provided a thorough explanation of all of the Safe Step walk-in tub functions. I, as a caregiver, had many questions for him regarding the control panel. He patiently and courteously answered each and every one. He demonstrated each function and now I feel very comfortable helping my client enjoy her bath time.

The service person was professional and clean. He fixed my problem in a short amount of time. He even took the time to fill the tub to make sure that his repair didn’t cause any leaks. I now have a new door handle and I am happy with his service.

The service tech was polite and professional as well as timely. He wasn’t able to fix my pressure problem but he was able to eliminate the tub as the source of the problem. He installed a new faucet cartridge and flushed my lines to ensure that nothing on the tub side is restricting pressure.

This service technician actually showed up during his time window, which is rare to see with other service companies. He was polite and friendly while he quickly fixed the problem with my shower. My shower now works and I am happy.

Updated on 09/24/2026: Here we go again, System does not want to start, first push Micro button and the motor runs, but no water movement, then push Water button and sometimes it starts, but today it did not. Went through the process twice before it started moving water. Then after a few minutes it stopped and I had to restart again. Service said they will put a rush on it, last time it took a month, hope this is faster.

Brian is truly an asset to the Safe Step Company. With extremely high integrity Brian repaired every part of my Tub that he thought needed repairing. I am extremely grateful Brian was the technician to service my Tub. This is the 2nd time Brian has provided service for us!!! I believe his service is irreplaceable!!! Thank you so much Brian!

Cody completed repairs quickly, efficiently. I am very pleased with words of wisdom to keep our two showers in tip top shape.

Greg did a great job and was thorough. He was on time!!!!! Thank you for your help and I am happy to have Greg fix the problem. He worked around my schedule and was thoughtful!!!!! Thanks again Greg!!!!!

Technician was very knowledgeable and very helpful on repairs. He quickly determined my problems and he came up with a solution rather quickly. My tub is now fully functional and works great. I am happy with his service.

Cody did a fantastic job. He came and diagnosed my problem and will have the parts ordered. He will come back and fix my drain the next time. He was very nice and showed up on time! Well worth it to buy a Safe Step tub.

Cody was very professional and I will call him back if needed. He fixed the magnet in my small panel quickly and efficiently. He showed up on time and arrived exactly when he said. Safe Step tub is great and I love it.

Thank you for sending out Danny today. He quickly diagnose the problem with the tub. It was the GFI you showed me where it was located and how to reset it. He went above and beyond to check every aspect of the tub to make it sure it was working properly. I can go on all day about Danny. He’s the best. I absolutely love my Safe Step walk-in bathtub. It helps me sleep better at night. I’m 80 and my husband‘s 83. It helps us tremendously with our arthritis. Thank you so much Safe Step.

Professionalism at its best. This technician fixed problems that I have had since install. He quickly identified my problems and had them fixed very quickly. He also cleaned his work area when he was done.

Your man is awesome and knows what he is doing. He quickly figured out that we had a defective motor that was causing some parts to overheat. In no time, he had a new motor, and he replaced the heat-damaged parts so that now my air jets work again.

Greg was on time. He did a great job!!!!! We would use Greg again and he is very nice!!!!! Thank you so much!!!!! We appreciate the help!!!!! This was such a great help because we needed the shower fixed. We greatly appreciate Greg’s help.

Greg was terrific and did a great job. He is an asset to the company. He fixed all my issues and was thorough. Thank so much Greg!!!! You fixed my problems!!!! He is very knowledgeable regarding all things Safe Step related!!!! He was right on time and was very concise with the service and repair!!!!

Greg was excellent and am very satisfied with the performance of Greg's work. Thanks a lot!!!! Greg was great!!!! Everything is working now. Now everything is working like new after it was tested!!!!

Greg was on time and fixed my issue in a timely manner. He is very thorough and good!!!! Thank you for your help and fixing my shower issue. I can now use it like it was meant to be!!!! Excellent!!!!

The service tech arrived at 12:00 on the dot as promised so that I wouldn’t miss my Doctor's appointment. He fixed multiple problems with my tub. My air bubbles now work and I no longer have hold the drain control while draining my tub. Good service.

Thank you Safe step for sending out Danny today. He provided excellent customer service. Very knowledgeable, polite, and professional. He gave me a tutorial on how to use my walk-in bathtub as well as fixed everything I was concerned with. I absolutely love my safe step tub. It really helps me with my medical conditions. I have a great night sleep after taking a bath. Thank you once again for sending out Danny. He’s the best.

This service man has worked on my tub before and he is always nice and professional. He always explains the problems to me so that I understand what he is doing to fit it. He had my door handle working in no time at all. I am always happy with his service.

The service guy as professional and on time. He showed me the problems with my tub and explained how he would fix those problems. He quickly had my tub fixed and it no longer leaks. I am happy with this service.

Tech was polite and quick to explain the problems and how to fix them. He had my air motor and door handle fixed in a short amount of time. He also showed me features on my tub that I never figured out to work properly. Overall I am happy with his service.

This has been one of the best service tech I’ve had to service in my home. He is very knowledgeable of what he’s doing. He explains everything to his customer where they could understand in a way you really don’t have to ask questions. He not only explains, but actually walks you through what he’s doing step by step and why he’s doing it. He points out things that customers never think to ask about. He’s simply the greatest in my opinion.

Nick and Luke arrived promptly. Took special care to not damage my hardwood floors. Provided tutorial on use of brand new safe step tub and answered all my questions. Did a stellar cleanup job. Good job guys.

Guys were very organized and hard workers, very Sufficient, and friendly!! Couldn't believe how quickly the team put it in..."team work"!!! I appreciate you all...You've made my husband's life a Lil easier for him....and mine, thank you...

The service man was polite and professional. He spent time with me to teach me about my tub. I now feel comfortable and understand how to use my tub. He also showed me how to a monthly deep clean to keep my lines clear. Good service.

Greg came at the right time. Very personable. Very trustworthy!!!! Greg is very knowledgeable and is an asset to Safe Step. I appreciate his help!!!!! Thank you so much!!!! I am happy with the service!!!!

Greg was good. Greg was efficient and helpful and diagnosed the issue. Problems being corrected. He ordered a part for repair and is coming back to finish the job once the part comes in. Wonderful experience.

Cody arrived on time and spent a while trying to unclog my tub. It was no issue with the tub, just a clog in my line. Very professional service. I am very pleased with Safe Step and their product. He said he would be here at 12pm and shower up right on time. Good worker

The technician is very knowledgeable, professional and kind, completed the work timely as well. He discovered a problem with my door drain and he had the leak fixed quickly. He was also on time for his appointment.

Everything was cool! Cody was polite! Service was quick & well done! Thank you! We had a crack in the trim surrounding our walk-in shower. Cody replaced the trim, cleaned the area, and applied fresh caulking!

I was very pleased with the technician that came out to work on my tub. He got me up and running again and my tub is functioning as it should again. He was very thorough and explained everything to me and I am well pleased. A Five Star plus for this technician!

Greg was great and answered all the problems. He solved my problems and informed me about other questions I had. Now that I know the exact precise everything is working perfectly thank you Greg!!!! I appreciate your guidance and taking the time to check it out!!!!

The technician was polite and friendly. He found that my tub door simply needed to be cleaned in order to stop my door leak. He showed me how to clean it so that Ali could do it while working on other problems. He was right and after cleaning we filled the tub to see that it isn’t leaking anymore. He also fixed my drain and tub lights.

Greg was very good!! Found issues that were not previously known and he fixed them. He tested the tub and made sure all issues were corrected. The sealing of the drain was not working properly but now that he corrected these issues everything works exactly as it should!! Thank you so much Greg. I would recommend him to anyone!!!!

Michael found and fixed another leak under the tub and ran the jets, added bleach to disinfect. Loved the colorful lights. He was very polite and professional and helpful in explaining in how to operate the tub. Looking forward to many therapeutic tub soaks and healing. 🙏😊

The tech was on time as promised .... 8 a.m. on the dot. He quickly replaced my door handle and some missing parts. He even found a problem that I didn’t know that I had. He found that my drain handle was stripped so he replaced it. Good service.

The technician was very knowledgeable and helpful. He was exactly on time and prepared and knew exactly what the problem was and fixed it immediately. Also very pleasant and answered all my questions. He was excellent.

The service tech arrived on time, polite and very experienced. He showed me what was wrong with my tub and how he would fix it. He replaced my water pump in a short amount of time so that my tub now works again. Happy with the service.

He was on time, professional and clean. I’m very happy with the time and the results. The technician took the time to show me some things about my tub that I did not know. He explained how I should do a monthly deep clean to keep my lines clear.

This technician is the only one who has worked on my tub that seems to know what he is doing. I thought my door was leaking again and he found that my drain is backing up and shooting water out my door drain. He explained the problem and showed me how he fixed it. He filled the tub and drained it so that I could see that it no longer leaks. Very happy.

The service technician was friendly and helpful. He explained the problems and how he would fix them. He replaced my door handle so that my tub no longer leaks and he also replaced a bad pump. I am happy with his service.

Cody came and he diagnosed your door leak. Replaced shower wand with new. Everything is working great. Safe Step is a good company. Would recommend them to everyone. Great tub. I have had it for 7 years.

Greg was on time and fixed the issue without any problems. He was exceptional and I would recommend him!! Thanks, Greg!!!! Thank you for your hard work and dedication and thank you, Safe Step. I would highly recommend Greg. He came prepared.

Greg was wonderful and polite and concerned with the task at hand. He did a great job, and I would recommend him to anyone. Thanks again, Greg and thank you Safe Step!!!!!!! He picked up on things I did not mention and was thorough and prepared!!!

Greg was very curious and professional. He fixed my issues with the tub and I am grateful! He was on time and helpful and explained how everything works. I would recommend Greg to anyone. Thank you again!!!!!

Maxwell & EL: Safe Step installers were excellent, fast and did a really good job.

I called Safe Step bathtub for service, and service technician Danny came to my service. Danny fixed everything that needs. Thank you so much for sending Danny. He was very nice. I love my tub. Buying from SafeStep was the best I have ever done.

Brian was nice and he showed up when promised. He was good at explaining my problems and how he would fix them. He had my door leak fixed in no time and found another problem with the tub that I didn’t know about and fixed it. I am happy with this service.

I called safeSstep tub and they sent Danny out to service my tub. Danny was very professional and knowledgeable about explaining what he was doing. He replaced my old fixtures and my tub worked like new. Thank you Danny, I’m so excited to get in and use my tub again, it’s so relaxing and helps with my arthritis. You were amazing.

Cody was great! Fast and friendly. He fixed the drain issue on our tub quickly and cleanly. He is professional and prompt. He showed up on time and had everything done well. Thank you Safe step for having great workers

These kind men came On June 25th but scheduled for July 6th! That was a great plus! They were very polite! Worked very hard in such hot weather! They showed us how it worked and set up Bluetooth! Great speakers! I know we will enjoy the tub but also all the people that made it happen so quickly!

Thank you so much Safe Step tub for sending Danny to my home today and he was very professional, courteous, informative, and thorough. Every issue plus more was addressed. I absolutely love my tub, shower is perfect and helps with my arthritis, my back issues. Thanks so much for Danny. My dog and I welcome him in my home whenever!

I called Safe Step-In-Tub to address an issue with my speakers. Danny arrived right on time and resolved my issue, checked out everything and was most friendly. He provided some helpful hints and insights. Really enjoy our new tub.

This purchase has been a nightmare. Subpar quality, having to several times to fix a problem. They refuse to service the lifetime warranty.

Great experience! We have an ancient house (built in 1925) and the crew encountered many oddities of past construction. Nick and his assistant Luke stepped right up to the plate and overcame them all. They went the extra mile for us to make sure we were completely satisfied with the results! These two definitely are an asset to your company!

I paid $22,101 for my hybrid tub/shower. 50 gallon hwh worked fine. I live alone and only used hot water for this one day. Remember that water displacement is a factor in how much water you'll need. I am 5'7" and weigh 206. My tub is not deep enough to accommodate my upper waist to shoulders. I had to scoot to edge of seat to immerse totally. They did not give me a pillow or remote. The drain button did not work. I need to do it manually. Will call them tomorrow. I also need direction on how to clear the filter since I lose hair when washing my hair. Front jets don't work.

Brian was on time and he was polite. He was professional and explained to me how he was going to fix my problems. In a short amount of time he had fixed my door handle, shower and a push button. I am happy with his work.

Brian was on time and very friendly. He took care of my problem quickly. He discovered a kinked line and he had it reset so that it is no longer a problem. My shower is now working at full pressure and I am happy with his service.

I have paid 15,000 $ cash and still waiting for them to finish my shower. It’s been over week. I would not recommend this company to anyone.

Brian showed up during his two-hour time window as promised. He was very fast and efficient. Such a nice guy. He replaced my jet control so that it now works properly. He also filled my tub and checked all the other functions to confirm that they are all working properly.

Very clean and organized the work was fantastic and would recommend Jessica and Tony for anyone I know. They were very detailed with their work and we are very happy with the work!!!!!

The sales team came out the same day that my husband called! My husband was adamant about purchasing a SafeStep; I could’ve by passed due to the price! The process went smooth. The first tub was too small as he tested it in the driveway! My husband requested a larger one and sent it back! We experienced no problems! It has been installed since March 2026! The installers were also top-tier! The only problems that I have is: 1. We did not receive a remote and we got the MicroSoothe (top of the line) 2. They tell you that they give you a discount to replace the hot water tank if needed! It’s needed! We have a 50-gallon tank and it’s not enough hot water when there is a family living in the house! We were told that a 75-gallon tank wouldn’t fit in the opening to the attic to get a larger tank. So now we’re looking at a $5000 tankless water heater! We need the hot water to use the tub. 🥺🙄🤦🏾‍♀️ I think I’m more upset that I didn’t get a $119 remote free!

This was the worst financial decision I have ever made! The tub is small and getting in to sit is not easy. The push buttons for options do not always work, the drain button has never worked. I use the manual drain, thank goodness it is available. Cleaning process is NOT simple and as a senior I find that difficult. The commercials show people laying back and covered with bubbles…Good luck! The process of using any soaps or bubbles requires high price options and detailed directions. I was looking for easy and got difficult. This is a complicated machine that requires way too much attention and little relaxation!

The representative was punctual, polite, friendly and knowledgeable. He explained the process of installing the walk in tub, the four models and various options. He answered all of our questions and gave us a fair price good for a period of time. There was no pressure to buy immediately. He was patient during the decision process and all paperwork was handled efficiently. Highly recommended this company and this representative in particular. The product is superior to all others.

Thank you for sending Danny out to my residence. He took a look at my tub for me and made sure everything was working correctly. He showed me how to clean my rain showerhead and discuss monthly cleaning with me. He found other problems and fixed those as well, he was very knowledgeable and professional. Thank you so much. I love my walk-in bathtub.

I called Safe Step walk-in bathtubs. Explain to them I was having problems with my hot water. Customer service sent out Danny. He turned up my hot water heater for me and that resolved my issue. I can't wait to take a bath tonight. I'm so excited. While Danny was here he also cleaned up the drywall, work around the door and tightened up my tail bar, very nice service representative, I would like to see danny in the future from here on out if I ever have any problems with my. Thank you from so much for everything..

I called Safe Step, service technician came and reattached hinges on door. Gave excellent advice to clean tub. I am completely satisfied with tub, gives me pleasure while using tub from sales installation and service, couldn’t be happier using safe step tubs

Danny did a great job, went above and beyond with his work!! I love my Safe STEP tub!! RECOMMEND HIM AND SAFE STEP TO FRIENDS!! Thank you for Danny and his great service; please send next time if there is a next time!!

Outstanding Service. Danny came out & check out our spa & fix the few minor problems. My wife actually loves the tub & has improved her sleeping. She loves to recommend her Safestep to all her family & friends.

Danny did a great job. He fixed the shower that kept leaking every time I took a shower. He was very professional and friendly. I love my shower. I had a bathtub and kept hurting myself. This is fabulous. It has a bench seat and a hand held wand to make me feel safe now while showering. I’m 85 years old. Thank you.

We recently had our Safe Step Tub installed, and the entire experience was absolutely outstanding from start to finish! Terry and Obbie were professional, polite, punctual, and incredibly easy to work with throughout the entire process. They showed up on time, worked efficiently, and treated our home with great care and respect. Everything was kept clean and organized, and they took the time to answer all of our questions with patience and kindness. Their workmanship was top-notch, and the finished tub looks amazing. You can truly tell they take pride in what they do and care about their customers. It is rare these days to find a company with this level of professionalism, honesty, and customer service. We could not be happier with the results and highly recommend them to anyone considering a Safe Step Tub installation. Thank you, Terry and Obbie, for making this such a smooth and stress-free experience!

Many thanks for Danny’s excellent service. Highly knowledgeable, experienced and courteous. This tub is critical for my wife. Danny made it possible for her to use it again quickly. Danny is a 10 in our book!

Great experience. When I called SafeStep, the young lady I talked to knew exactly what the problem was and ordered the part. The plumber, Chris was able to quickly install the part and the cost was very reasonable. Thanks

Horrible company. They sub contract other companies to fix leaks and they didn't fix the leak. It caused mold and ruined the ceiling below and Safe Step doesn't want to be responsible. Horrible PR and hard to communicate with. Never again will I spend $10,000 for a tub that was nothing but nightmares from the day they put it in. I am regretting ever doing business with this company.

Worst purchase I ever made. Out of greed on their part, My bathroom is too small but they put the tub in anyway. My water heater was too small to heat all the water to fill the tub & had to be replaced, salesman talked me out of the overhead shower head, but I need it and it is too late now. First time I used the tub it all leaked out, flooding under the wall into my bedroom, ruining the carpet. They came out with fans and tore my carpet up and for a week I slept in the living room on the couch. The carpet never was right with a big cut in it and eventually black mold grew in places. It leaked because the installers failed to attach the pipes tight or right.

I am impressed with the overall experience with The Safestep tub!!!!! Everything was explained and I was shown how to properly operate and maintain the use of the tub.

Very professional installation both the installer and electrician. They were respectful to my property. After putting the conduit in the electrician even painted the conduit so it matched my house. After the install they cleaned up and showed me how to use my tub. I would recommend the Safe Step team highly.

He arrived on time and went straight to work. He worked on the air pump. The air jets have a little more pressure now, but he said he would need to order parts and return. He is very friendly and explained what the problem was very well.

Michael from Dave's crew was a great service Tech. We would love to have the same service man again and we Love your tub. Michael was on time and very knowledge. About the job, what it took to get the job done. Great guy that you have on your team. Thank you.

We had multiple problems with the tub holding water. Several service calls did not fix the problem. Finally, Daniel the last tech, fixed the problem. This product is overpriced with incompetent service.

Danny was so persistent in solving the problem my tub was having. He went way beyond what I was expecting. Found another problem and solved that too. I will feel very safe in my tub. He explained so much. Please always send Danny. He really impressed us that you live up to your guarantee. Best ever. Thank you for sending Danny!!

Ron, George, McKenzie, and Brandon were very professional, polite, and kind, they were fantastic guests and workers! They worked diligently until everything was completed. George explained everything to my Dad and myself-operating the tub, cleaning the tub, how often, how and where to maintain door seal and frame, what can be used to clean it and what cannot be used, how to add aroma therapy drops, the maintenance, and he was very willing and happy to answer any questions we had! He also provided an 800 number for my Dad to call for any warranty questions or anything else he may be concerned about.

Thank You Safe step. You're an Amazing company.

This is our second SafeStep purchase at different homes. The newest was installed yesterday. Eager to take this new product install work on an initial experience. We loved the first SafeStep. So warranty or service and hope we don’t. The new install looks terrific!

Jim showed up on time and was a very nice man. He was quick and clean. Showed me how the lift works and told me if I have any issues with my lift, to contact Safe Step and they will handle it from there.

Communication was very nice. Let us know when would arrive and was right on time. Explained the problem and possible causes. Explained the fix for the issue and showed us the clogged part. Was quick and very professional.

I called for service because the bubbler stopped working and within 24 hours a service tech was at my door. It was a relatively simple fix but the tech explained everything in great detail. He was very detail oriented and when he left the tub and area around it was pristine. Such a personable guy. Great service. Thank you!

Laura and her partner were excellent in finishing the set up of our walk in tub. They were very patient explaining the tub operation and answering our questions. They did an excellent job of troubleshooting and fixing the issues with our tub.

Daniel was very informed and helpful. He spent a good amount of time repairing our tub. In addition he was friendly and nice. I am very happy with my Safe Step tub. I would recommend to all my neighbors and friends. Thanks so much for your fast response to my service call

Brian has been here before and he has always been a nice guy who is very knowledgeable. He quickly determined what was wrong with my tub and had it fixed in a short amount of time. Brian did a fantastic job and I give him a A++++.

I call service dept, they sent Danny out today, and Danny address the concern. He is very nice and professional. I'm happy with the tub. Sleep better at night and help back with the jacuzzi. I will recommend to family and friends.

The installer arrived right on time, laid down cloths on the floor to walk on and then proceeded to do their job. They were courteous, competent and very efficient. When they were finished they cleaned up completely.

Brian found that my tub was leaking from a broken plastic part that has to be replaced. He will return when the parts come in. He answered every question I had about the tub. Brian is very knowledgeable, polite, worked very quickly.

The young man who came to check on my Safe Step Walk-In Tub was absolutely amazing! He arrived right on time, had such a pleasant attitude, was extremely courteous & really knew what he was doing regarding the tub. He answered all of my questions and just made me feel very confident in his abilities to make sure my tub was in good shape by the time he was through. Daniel is as "first class" as my Safe Step Walk-in Tub.

Brian was timely and showed up during his arrival window. He quickly assessed the problem to order the parts that he will need to make the repairs. Brian was outstanding! He was efficient, honest, and thorough. I appreciate his work ethic and attention to detail.

Brian did a fantastic job and he communicated the work that he was doing in an outstanding manner. I recommend he be provided a special recognition and you guys use his example for employees to empower others.

I was stunned to receive same-day service—when the technician called, I could hardly believe it. Jared ** was an absolute pleasure to have in my home. Not only is he a top-notch technician, but he fixed every issue with my tub and had everything working perfectly again. I’m truly grateful for a company that stands behind its guarantees and sends out such professional, competent technicians. Jared’s friendly personality and great conversation made the whole experience even better. I’m 100% satisfied and would happily give him (and the company) a 15 out of 10! Thank you so much for the outstanding service!

Brian was on time and very friendly. Explained all he was doing while work was being performed. Had me perform function of door and showed me what caused the malfunction with my tub. Excellent experience.. I appreciate the time he spent while trying to teach me how to avoid damaging the door while closing it.

Brian was fantastic. On time, courteous, personable and professional. He walked me through his analysis and reason for repairs. Clearly knows his stuff A perfectionist on clean-up, I highly recommend him and if repairs ever needed in the future I will specifically request him. You won’t go wrong.

Tony ** & Jessica ** were extremely professional and did an outstanding job. Their work was exceptional and they worked extremely hard for 12 straight hours, and arrived promptly the next day to finish the project. I would highly recommend Safe Step showers to anyone looking for a safe walk-in shower and especially these two installers.

On time. Very courteous and professional. Thank you. Needs a new water pump. He will order and return to fix it. Thanks! Very happy with the service and phone service also setting up the appointment. My son is safer using this Safe step. He is in a wheel chair.

Everyone did a great job. They were very friendly and polite. They were here on time and cleaned up everything before they left. Showed me how to use my tub. I am very impressed with their work. The only bad thing was I have to wait 24 hours before I can use it.

My Safe Step tub lumbar water jets were not functional. My issues was reported and repaired on today by a very nice service man. I am very pleased with service provided. He has tested and system it is working. I was very, very pleased with service provided.

The repair person was here on time and very pleasant. He tried his best to find a problem but couldn’t. He is a very great person. He tested everything. He offered to return if the problem persists.

So far, we are very pleased with our tub. The installers did a great job and finished in one day. We have used it and tried it all the features. There's a bit of a learning curve, but that's to be expected. Hope everything continues to go well!

We placed a service call for a leak. It was scheduled, and the tech showed up on time and ready to go. I was able to send him a video of the problem so he was completely confident in what needed yo be fixed. It took him 30 minutes, including testing, and everything is perfect now. Very happy with Chris as a service tech.

I love my Safe Step walk in tub!! When I had a problem they sent a tech the next day after I called. Jared was great! He was very courteous and knowledgeable. He fixed my problem immediately. He replaced my tub control panel quickly and efficiently and synced my remote. I highly recommend Safe Step.

Brian was very polite and courteous. He showed up during his arrival time and quickly showed me the problem. I had thought my panel was missing a magnet when it was not. Brian showed me how to reset the small top magnet to hold my panel in place. He’s da shiznit and I love his energy.

Our Safestep Walk-in tub Experience. The installation crew was very friendly, and knowledgeable about what they do. They asked about our preferences with placement of the tub, and remeasured to double check. How the tub works, and maintenance, was explained and shown to us. Kept my floor clean while they were in and out of the house. They cleaned up all of the mess in our bathroom, maybe cleaner than before they got here. They were very friendly and professional. This tub is wonderful!

Brian showed me how to reset my GFI to restore power to my tub. He also showed me that my shower head was leaking so he replaced it with a new one. I had mistakenly loosened my shower pole and he fixed that as well. Very professional and thorough with his work.

Brian found that my emergency drain was accidentally locked in place and he fixed it. He replaced my drain cap seal so that my tub now seals and holds water. Brian did an excellent job in repairs. Thank you.

I love my Safe Step tub! It is a daily therapy for me, when it had an Issue safestep sent Rick and Laura out. They figured out the issue very fast and had me back in my tub. Get a tub! You won’t regret it.

Kelvin and Andrew arrived on time and were very careful and thoughtful through installation. They took time to explain each step in the process and did a thorough and detailed demonstration when the installation was completed. We can’t say enough about how impressed we are with their professionalism, communication, and tidiness. Recommend Safe Step and these installers for your walk in tub needs! A+++++++++++++++++++++++++++++

Raymond has been persistent, in trying to find out the problem w/ my install chairlift. Talked to the necessary back up people. This new chair was lacking a charge panel - came back today. On phone trying to find the problem.

I called for service on Monday the 27th of April, got a call from, Jim a short time later. Set up appointment for Wednesday, said he would call when he was an hour away, he did and was here on time! Very professional, courteous and fixed the problem in a short amount of time. Very pleased with the service.