Safe Step Walk-in Tubs Reviews

I had a big walk-in shower installed a few years back, but I missed having a bathtub. So, I decided to go with Safe Step and have the best of both worlds. Their rep was very knowledgeable, good to work with, and it was a good experience. We had looked for them first thing in the morning and noon before they got here. So, that threw them into working also the next day. But that was the only drawback we had with them. They finished 5:00 that first day. They came back the next day 11:00 and finished 6:00. It looked great after they were all done.

Safe Step's customer service was very nice and kind. They explained everything to me. The installation was done in one day and the crew didn't leave any dirt. We didn't have to clean up anything. Everything is very good. I take a shower in the tub and I feel good taking showers now. Also, I have neuropathy in my toes and I have trouble with my legs. The tub has a jet section system in there to help the legs and feet. I have to get in there to fill the tub up so I can get the jet system working.

I set up an appointment with the salesperson and they measured things. They looked at my hot water heater and said everything looks good. They promised the Safe Step tub in six weeks and a one-day installation. But the installation took three days instead of one. The installer was a gentleman and his daughter. They caused a lot of damage to my home. When they were going in and out of my front door, the tech pulled my door handle off. He said he'd fix it but he didn't. It keeps coming off. I have ordered a new one which I have yet to try to install. Also, he put his foot through the attic into the ceiling of my front area when you come in through the door. He fixed that but it's totally unacceptable.

The sales representative that I talked to was so nice. I did not feel pressured at all. He was very, very nice. He explained everything. I was surprised that the people that came out for the installation came all the way from Kentucky. They were all very friendly and professional. They put their covers on their shoes. They put a mat down so they don't track anything on the carpet. They cleaned up after themselves. The only thing I found out I had to do was test everything. They did a wonderful job. They went over everything with me, and so did the sales representative. The bath fills up no more than 15 minutes and then the draining goes easy because I have good drainage and it goes pretty quick.

The rep was very comprehensive and professional. She answered all of our questions right off and working with her was a good experience. The people who came to install were also very professional. They said they'd do the job in a day but by 4 o'clock they were done. Everybody knew what they were doing. We got a SafeStep with all the bells and whistles. It also has a shower above and a small sit-down shower which is the best feature. My wife loves it. It's a good investment. They also had a final inspection. A rep checked it out to make sure everything was okay.

I got a discount of $1,200 but the installation cost too much. The rest of the tubs are a lot cheaper. They have seats and places where you put your soap. The one I got doesn't have any place to put your soap. Other than that, they did a good job and the finished product looked nice. I like getting in the Safe Step and soaking a bit. I like the jets. But I called one time about a teeny speck of white where I can almost see through it. It didn't get really covered. I haven't had anybody come look at it. Other than that, I don't see anything wrong with the tub.

Safe Step Walk-in Tubs' rep explained everything well and I was pleased with the things he said and the fact that the tub is guaranteed. He was great. The installers came 8:00 in the morning, and by 5:30, they were gone. It looked beautiful. We just were supposed to wait one day to use it. And the day after that, I used it. It did everything that Safe Step said it would do. It looks nice, it's comfortable, and there are a lot of bubbles, which is what I needed because I have a bad back.

The Safe Step walk-in tub is amazing. The more I use it, the more benefits I find that it has. My mother is enjoying it and she's 88 years old. The tub is easy to clean up and drains fast but the filling part is slow. I wish it would fill up faster.

They've got a long way to go with the installation. I'm waiting on walls for the tub and it's been a month and a half. They kinda ripped everything apart and that left me with a mess. So I'm not very pleased with it at all. We had a magnet problem and they sent me a magnet for one of the panels. But I had to put that on. Some of their caulking is not very good. I'm gonna have to recaulk it. There are a lot of issues that I would not recommend Safe Step to anyone. When I call them, I don't hear from them, and then I call back. I called this morning and one of the gals said, "Well, this other gal is gonna call you." I'd probably won't hear until tomorrow or the next day unless I call back.

The installation guys did a great job. We had a tub and then a shower next to it and they took out everything. They put the tub in. They got it where we wanted it. They built a wall behind it because I wanted to build a closet for linens, sheets and towels where the shower was. The tub works great. The only problem I have is that we did not get the shower package. The pressure in the handheld shower wand is really weak. We have plenty of water pressure, but it's regulated by the valve that only allows it to come out so hard. Everything else works fine.

My husband and I had both been speaking about getting a walk-in tub but for several years, we just forgot the idea. Recently, I had knee surgery. I'm 77 and my husband will soon be 81. We didn't need to be climbing over the tub in our ages and both of us are beginning to have some medical problems. It would be to our advantage to try a walk-in tub at this time.

Safe Step's presentation was nice. And the installation went fine. The only issue is, a couple of weeks after, Henderson City came out to do an inspection of the electoral installation and it failed. And I've heard nothing anymore from anybody about it. But all of the tub's features are nice. I like the structure of the device.

The people from Safe Step were very professional and nice. The walk-in tub is a lot more than I expected to spend, but I hope, in the long run, it's going to be worth it. Installation took two days, and the installers were very good. The first day, they needed some extra equipment and had to run extra lines, then the second day that they came back, it took the entire day. The walk-in tub has been great. My granddaughter and great, great daughter love it. I've taken three baths in the walk-in tub, and I like the bubble action of it. I have double knee troubles, and it makes my knees feel better for a while. I can't get in or out a regular tub anymore, so using the walk-in tub is a lot easier for me. I enjoy it too.

The rep told me about the product and how they worked. She showed me samples of the material they were made with. I like them. They kept giving me deals on it. The installers got here late but they stayed until they got it done. The tub comes with the raindrop showerhead and I also have the handheld one which you can move around. I use the one that detach more but I like them both. I also like the back massage. The only bad thing is I stay in the tub too long because I like it.

The sales rep had a lot of knowledge about the product, and he explained everything. The installation was great too. The installers were very clean and left no messes. At the end, the rep explained everything and went over it a few times with us. We were very satisfied. It was a really good experience. My wife likes the microbubbles and it cleans your skin and gets all the dead skin off you. She loves the foot jets and the heated seat. She uses the tub at night and she sleeps better.

A crew came in with the Safe Step tub, took it out of the back of the trailer and set it on my driveway. They proceeded to take out the existing tub I had and were very considerate of not damaging it. There were some tilework and other things built around that tub but they were able to accomplish getting the tub out of the bathroom and into my garage. It took a bit of effort. There were three of them and they worked tirelessly. They proceeded to prepare the area where the old tub was for the Safe Step tub, and they brought the tub in and started the process of putting it in place. They asked us where we wanted it, if we wanted it close to the wall or away. They had to take the door frame off of one of our doors in order to get that tub in. And they put it back. We couldn't even tell it was off. They did a great job.

Smooth as silk. Went off without a hitch. Great experience all around. I was nervous about the installation, but had three really good people show up and they were excellent and efficient. I would not hesitate to recommend this product and this company to anyone. The installation took about four hours and they did not leave a mess for me to clean up. The quality of the product is as described and it is just beautiful.

Safe Step had the shortest step that I could find. I had the tub installed and the crew was in and out in two days. On the installation date, they didn't get here until afternoon. Nobody called and told me that they were running late. I could have gone out and gotten some things done if I had known that they were coming later than they said, which was 8 o'clock. That was annoying. And because they were so late starting, they had to come back and work until 3 o'clock the next day. That was two days gone. That was the only real complaint I had. That aside, the crew did a good job.

The sales rep went over the different features of the tub over a laptop, and the installers were nice and helpful. For the most part, my mom is self-sufficient and I watch her use the walk-in tub a lot. She likes the jets. However, her long-term care people said that the tub is very pricey. I should have gotten three estimates, but when you're dealing with someone that wants something done and they're putting up a fight, you’re forced.

The rep was knowledgeable about the Safe Step walk-in tub and what it offered. We got a clear understanding of the benefits of it. He was very beneficial in explaining how the walk-in tub works and what the benefits would be for my legs. I asked some questions as well, and he was able to answer. So, the interaction was good. I was at work and by the time I got home, the installers were finishing up and cleaning. My dad let them in and do what they do. But they also showed him how the tub worked before I got home. And then, they showed me. The highlight for me would be sitting down and being able to use the handheld shower because I'm not able to use anything else.

I considered American Standard and Safe Step, but American Standard wouldn't come down on their price. They said they'd have to put in a new electrical box at my garage. That was gonna cost me more money, so I decided to go with Safe Step. I had the lady out here twice. She came once and stayed a good while, but I had a lot of other estimates from different places too. I still hadn't made up my mind, but I called her back again. She came back from Corbin, Kentucky where she was giving an estimate to somebody there. She got her boss lady on the phone, and she talked to me for a bit. They're expensive, but we agreed upon the price, so we went ahead with it.

The rep made a mistake and ordered a tub that was too small. It took two weeks to get the new one in. Other than that, the installation was on point. The tech did it all in a day, filled it with water and came back the next day to check if there were any leaks. A few days after that, an electrician came to check it out. I enjoy my Safe Step. I love the bidet type thing. After you get a certain age, women have a tendency to leak and that takes care of that odor. I'm also enjoying the music and the jets. I'm clean and I'm having a good time with the tub.

I bought a Safe Step Tub for $25,000.00 and they told me it was guaranteed for life. They neglected to tell me that for life meant 2 years. I called the Nashville factory and was told if I wanted someone to come out it would be $200.00 per hour. With the first hour is when they cross my threshold. The woman I talked with was rude, crude and simply not into company promises. So I reported them to the BBB and that resulted in them calling me every hour on the hour to come out to my home. I didn't take their bait since I was told if they cross my threshold it would cost me another $200.00. They treat you as though you are the dumbest person that ever lived.

Installing the walk-in tub took a whole day. There were four installers from Safe Step, and they put down things on the floor so that they wouldn't be tracking in and out. They did a lot of stuff outside, getting the stuff ready, then brought it inside. I had one of these tubs that went all the way up to the dome in the ceiling, great big pieces, and they sawed that into a lot of different pieces so that they could get it out of there. They put something else in there so that they could bring in the walk-in tub. They did a good job and it's beautiful, but it's big in my little bathroom.

Safe Step was responsive to our questions. But we had some difficulty with the first delivery. It was not the right tub. It didn't face the right way. We were disappointed that we had to wait another three weeks. When they brought the second tub, they were kind to show me how to use it. But they had to be in a hurry because it got very late and they had three and a half hours to go back home. We did not understand about how far to push the lever down to close the door. We got water on the floor and flooded some of the carpet. But they came back. A very pleasant man showed us again how to do all the nice things about Safe Step. I love the tub. I like warm bath water and it produces that. When I get in the tub, the warm jets make my back feel better which makes me walk better. They're also adjustable which I like. The lights are fun too.

Safe Step Walk-in Tubs seemed to have more features and the jacuzzi jets for the low back is a big positive for me anyway. Being able to walk into the tub is the main thing. The sales rep was knowledgeable and seemed to cover most of my questions without having to ask them. I wish I let the installer cover up the bathroom window. It would have looked a lot better. But because of those jets, the whirlpool for my lower back was a pleasant surprise. The only thing that stuck out was having to fill it while I sit inside. But it wasn't that bothersome. I learned what water level I could turn the Jacuzzi jets on. And I was a bit surprised at how heavy-duty the tub is. There could have been shortcuts taken but none were.

Safe Step made an appointment with me and Torres came down. He's the rep here in Arizona. He gave me a presentation, and then my girlfriend wasn't here, so a second time, he came down and gave the same presentation to her. I wanted to make sure that I didn't miss anything. They put the tub down on August 25th. It took two people, and it took a full day. They took out the garden spout which we never used because it's unsafe for old people like us. The tub is the way it was explained to me. It's very easy to use. We use it quite a bit. My girlfriend's skin is looking really good. It's awesome for retired people. It's safe. There's no danger of falling. I like everything about it.

The sales representative at Safe Step came to the house and he gave us a presentation and measured the bathroom, and then we made the deal and ordered the tub. They dropped in the tub and it was backwards. The drains are on the wrong end. So, we got ahold of him again and did another contract and ordered the correct one, but it hasn't come yet. The only thing is the tub is very pricey.

I liked the lifetime warranty where everything should be taken care of, where Safe Step would come and take care of it if we had problems compared to some of the other brands. Also, the rep was very knowledgeable. And the installers knew what they were doing. They came in and got it done, cleaned up their mess, explained everything, showed us how everything worked. So, we were pleased with how they put up the wall that needed to be put up to run the plumbing up and the wiring.

The rep answered all my questions and it was a good experience when he contacted me. The installation was done ahead of time. The guys were knowledgeable. They came on time and was done before 5:00. I was amazed. Shortly after that, I noticed that some of the caulking was a problem. It hadn't adhered. So, I called the company and the representatives were nice and friendly. I was gonna get a callback but that never happened. When I suggested that they just send me a tube of the caulk and I'll just do it myself, they were right here. Later, I noticed that there was water on the floor in the area of the tub and I called Safe Step back and they managed to get somebody out within two days. The guy was very thorough. He took care of the caulking as well as informed me that there was not a leak.

Once the Safe Step sales person came out, we went with them. Our experience was informative and quite good. The installation took a little less than a day, and the people that did it were very good. As far as the walk-in tub, my wife likes the bubbles.

The Safe Step rep was very clear on what she was selling. She didn't try to ** her way through it. She was very thorough. The installers were also very knowledgeable about what they were doing. They did a clean job and put it in very thoroughly. When they left, everything was clean and like they said it would be. It was operational. They said I had to wait. The water had set in the tub for 24 hours to make sure the seal was set. My wife uses the tub regularly. My wife and kids were also able to use their phones to hook up the music.

The sales rep of Safe Step was great. She explained everything in detail. We measured everything to make sure it could go in. The installers were on time, got it done and explained everything to me. They were really good. They didn't leave a mess. They hauled everything off. They took care of it. They did a great job. They sealed everything and made it look really good.

We had a tub put in by Jacuzzi, and it was horrible. We couldn't use it. We couldn't reach the controls, so then we went researching and found Safe Step in a few advertisements. Their rep was phenomenal. He understood why we were getting rid of the other tub and they're $25,000 a piece, so you don't get rid of them easily. It was only two weeks old. He went ahead and measured my arm's length. He looked in his specs and he knew that we'd be able to reach it. Then on top of that, before they installed it, he had them bring the tub here and had us physically sit on it and reach for the handles. Who brings a tub in and lets you sit in it and see if you can reach it before they install it? If we couldn't, they said they would just take it out and there would be no charge. The rep went above and beyond what anybody else was offering to do.

I got a walk-in tub and shower. They told me I had lifetime warranty. It's little bit expensive though.

The installation was a long drawn-out affair. The couple that came and put it in didn't get started till the middle of the day and left till after midnight. Also, the tub doesn't do what it was represented to me it would do. I made a $28,000 mistake. My hot water heater doesn't last long enough to fill it up. After it gets up a little above the seat, it starts getting cold. It is relaxing but the last time I used it, it leaked. I had water all over my bathroom floor.

The installers were two good men and I was very pleased with what they told me. I’m pleased with everything. I use the tub every other night and I like it. I like the hydrotherapy. The tub has two little safety bars in it and I use them to get up. It also definitely helps my wife to get up. So that works really well.

Safe Step seemed better as far as not having such a high step in. It’s a lower step out. Their rep was nice and the sales process was excellent because he brought out all we needed. It's just the price was a little steep for me. That aside, the installation didn't take long. The installers had to go through the wall but they completed that up really well, so I was really pleased with the way they did the work. They had everything in in one day. The tub is excellent and we like the spa and jets. The grab bars in the tub help a lot. We just had to add one grab bar on the side.

The salesman happened to be somebody that my mom had known for years and years and he spoke very highly of the product. He didn't pressure us, which was something that I liked, and answered all our questions. Plus, Safe Step had a sample that I could look at because I like to shower and my mom needed the walk-in tub portion. During the installation, my mom said it was awesome how they got the tub in here and she was very pleased with the whole thing. But the walk-in tub is pricey and I don't like that I'm always stepping on the draining plug, and plugging it up. The seat is also quite deep.

Two guys did the installation of the walk-in tub and they said they’ve been doing it for several years. They had to take the whole tub out. They put up plastic and covered everything they could to make sure that dust didn't go everywhere. They seemed to know what they were doing. They had to do some electrical work and plumbing and it went well. We had a Wi-Fi camera and we put it in there so we were able to watch what they were doing. It was an interesting process. The installation took about six hours. It was what we were told and that was about right. We like the Safe Step walk-in tub very much and its ease of use. We’ve got very good features and the whole process went very smoothly. The customer service has been very good so far and has answered our questions right away.

Our Safe Step walk-in tub is good quality and we like it. The guys that were here were very nice installing it. We haven’t used the walk-in tub that much but it is more convenient. It's got one light though that doesn't work.

We needed a walk-in shower because my husband is legally blind. We were stepping in and out of the tub. We figured that a walk-in tub would be easier for him, which it is. Safe Step was very nice. The installation went well and they finished up today. It is wonderful and we love our walk-in tub. We thank Safe Step.

My sister had been wanting a walk-in for quite a while. She's wheelchair-bound and can't get in and out with a regular tub by herself. I would put up grab bars and she would get in but she had trouble getting out. She decided she needed a walk-in tub. We had Safe Step installed and the tech did a good job. The work took four hours and it was done the same day. My sister likes the tub. She can get in and out by herself. The only thing was she used the tub and the door wasn't shutting properly until she put her foot at the bottom of that door.

Safe Step called and their rep was okay. The installation went well. I like that the tub is relaxing. I like everything about it like the jets. It takes the sores out of my legs. I use the tub for about 5 to 10 minutes when I'm gonna take my bath and I do it before I go to bed. Everything is good.

I like the Safe Step rep. He came in. He was personable and he sold me on his personality. The installation team was very nice. I thought he was gonna be bothered. I said, “Can you show my son?” He showed my son, too, without any problem. I just wanted to see how his customer service skills was, and he was great. My walk-in tub is working great. I didn't know that after you use it, then there's some air. It shocked me. Other than that, it's great. I love the Bluetooth. It plays my music. I can turn on my Bluetooth in the tub, and I can be in my bedroom and still listen to music. Since I've been able to use my tub, I sleep like a log.

We had good service with them and we love the tub. The installers did a wonderful job. My wife and I wish we did the Safe Step sooner.

The reps did a very good job. The installers knew exactly what they were doing. They did the job really well and it was perfect. We love the new walk-in tub and I love being able to step into it.

The rep was great at explaining the process and the installers were very efficient. The work they did was perfect. But the tub takes a long time to fill at 20 minutes to half an hour.

I called Safe Step Walk-in Tubs and set an appointment, so the man came out and showed me the ropes. I liked it, so I said, “Let's go and get it.” It was nice when I got in there. But I didn't like the water all over the floor. I got a leak on the spray part and it keeps leaking. I ended up not noticing that and I opened the door, and water went all over the floor. I called a couple of days ago about getting it repaired.

I had a rep come out and do a demonstration and I decided to buy a tub. The installation went very smoothly and everything worked out fine. The aeration jets are nice and the overall quality seems to be excellent, although it's very expensive.

The Safe Step rep was very polite. The installers were also very good. They were here for a total of seven hours. Got the walk-in tub all done. It looks beautiful. I love it. I feel safer since having it. I am also getting fewer aches and pains 'cause I'm finally being able to go to my chiropractor, and between that and the tub, I'm feeling better.

Safe Step was really good. They did what they said that they were gonna do. The rep was really nice and detail-oriented. He took the time to explain everything. The installers were awesome guys, too. They came in and did their job. The music feature is amazing because you can actually relax. And the oxygenation feels so good.

I had a good experience with the sales rep as well as the installers and I felt good about the walk-in tub. But we’re trying to get used to it. I didn't expect it to be as big as it is. Safe Step should have a showroom nearby to see the whole product.

When the installation was found to be defective after a week, the problem of aesthetics was ignored. We think the buckling of the facia degrades the appearance of the house. Later a tub-hose sprung a leak and caused a flood. The response time was slow. It took 3 days before we could bath. The flooding issue was not addressed, and hopefully there will be no damage to the house. Only time will tell. Then the drain cable seized, which we are trying to deal with. There is supposed to be a lifetime warranty, but no service response, yet, after 3 days. When you have a tub installed in your house and it doesn't allow you to bath and you are insulted by false promises of repair times and unanswered calls, it's just not worth $23,000...

Water is cold despite the recommended 50 gal water heater. The 101 degree setting does not function properly. At no time was the water 101 degrees. Flooded the bath room because the water jets were not adjusted at time of installation. Junk!

Safe Step seemed like they had the best tub. They came out and demonstrated their product. They showed me how their product was made and what it was made out of, and it seemed like to me it was a better tub than the other guy. The other guy threw me off when he said his tub is what they put on submarines. I didn't believe that. I didn't think they would be able to afford to make a tub out of stuff like they use on a submarine. The only feedback with Safe Step is the salesman didn't want to talk to us after he got out. It seemed like after he got the tub sold, he didn't want to have anything to do with us. They didn't give me a number to call if something went wrong with the tub. I had to figure that out for myself.

I've been trying for three weeks to get somebody to come out and look at my Safe Step tub because I got water running all over the floor. I've never been able to get anybody to do that. I made 12 calls before somebody got somebody to call me back. It took about five weeks to get somebody to come out and look at this tub, which is unacceptable.

Working with the rep was great. There was no high pressure. The installers had the tub in no time. They filled it up with water and showed us different buttons that we could push. The tub is great. I like to shower with it so that when I stand up, I'm sure I'm rinsed off of any soap residue. Also, I can sit in the tub after I clean up, use it like a hot tub, and let the jets do their job.

My Safe Step tub takes 12 minutes to fill up before I could use the features. It takes an hour out of my life doing it, and it's boring, but I get to listen to music and play with all the neat colors. I enjoy it. Also, the jets help a lot. It relaxes the whole body. I would get it as hot as I could stand it. When I get rid of the hard bubbling thing, it would take 20 minutes to get those first two. And I would go into tiny bubbles, I would have to open that curtain, and I've got a fan there that blows in there, because it is hot. It's like a steam bath. It's refreshing in a lot of ways. The first time I used it, I had the best sleep I've had in a long time. And ever since, when I get out, it's the best sleep I have. I've recommended the tub to anybody. My friends have said, "Wow, that looks so relaxing."

We had a couple of hiccups in the check-handling but otherwise, the customer service with Safe Step was good. The guys came on the appointed date and installed the walk-in tub in a timely fashion. We hadn't gotten the surround around the shower portion above the tub installed and that would have been done by now. But that's not part of the program of the installation.

Safe Step was the best quality brand. They had come with excellent reviews. I did a lot of background research, and it was the way to go. The gentleman was very thorough, very professional and explained everything. Any questions I had, he answered quite well. I had really no doubt at the end of that what I was getting involved in. The installers were excellent. They had a separate team for the electrical work. They were very professional and courteous, and I can't say enough good things about them. Everybody I've dealt with from the installation, to the initial interview and the finance people, everything's been great.

Safe Step's rep was very knowledgeable about the tub and very helpful explaining it and all the little bells and whistles that went with it. She took time to explain all that. She was also knowledgeable of what was going on and was very thorough in checking everything out to see that it would be something we could get. The installers were prompt with the time of arrival and in putting the tub in. Also, they were courteous of the surroundings. They had to remove the door facing, but they were able to replace it promptly, and everything was back to normal after. Everything went smooth. I got the shower with the tub. It also has the aromatherapy, and the jets.

Safe Step Walk-in Tubs' rep was the third person and he was the only one that came with a video presentation and explained it. Other companies were less money, but Safe Step had the best deal where I would have the lifetime warranty and would always have someone if I have ever come across any problems. Also, they explained about the parts and how the company makes everything themselves. I've had good experience with the tub. It's a good product to have and you would feel much better after getting out of it. I like the water jets.

Safe Step's rep was informative. He got an answer for everything I asked. Safe Step said the cost would be 16,000. It ended up 19,000. But it's worth it. My new walk-in tub is the best thing since grape Kool-Aid. I love the jets. It is so relaxing.

I feel like I'm being squeezed in a little barrel full of water in the tub, but I'm getting accustomed to it as I use it. I wish it had a headrest for the back of it, though. I go to tilt my head back and I have nothing back there to hold my head up. That's the worst thing. But I like the sauna part and the jets, although I can't use the one that goes from my back because the water's up too high.

Everything was great with my Safe Step experience. The installation went great. Just had a little small strip that I gotta get replaced. We like the walk-in tub.

Safe Step had the best discount and what I wanted. The installers were also very professional.

The Safe Step rep we worked with was fantastic. We love the tub. But it needed a liner put under it because if that latch is not fastened all the way or if a five-year-old gets in the tub and their shoulder hits the lever, you've got water all over the floor. I've already had two major leaks and it was due to the handle on the door. I would have rather it been a little bit longer and a little more shallow. That way, it won’t be taking quite as much water and it would be more relaxing. Also, where you dump the aroma stuff in, it is broken. But we haven't called Safe Step to tell.

The Safe Step rep was a liar. She should have come out and told me that I needed a tankless or a continuous tank of hot water installed before I could proceed with this procedure. Because the water tank I have, which is brand-new, only holds 40 gallons of hot water, and the tub is 100 gallons. So, I didn't have a big enough hot water heater to supply the tank to enjoy the tub.

The installation of our Safe Step tub was quick. The installers put it in and they were gone. I like the whole thing because I understand I can use the rain gear, the impulse and the lighting settings. Everything's good to me. The tub’s working well.

I needed a step-in. I called Safe Step and they sent me this representative here and he talked and talked out here. I've not been able to use the tub though. There is something that was not hooked up right when the installers put the tub in. They wouldn't let us watch them. They kept the blind and the door closed and said they didn't want us to bother them. It made them nervous. My son said he didn't see anything wrong why he couldn't, but he was sitting there in the living room which went straight through to the bath and they shut the door where he couldn't see them. Before they set the tub, they had to put a plywood down.

Their sales rep Marshall was perfect. He gave me his card. The installation went really well. The installers took a long time but they did a good job. We really like the tub a lot. But it's pretty hard to close it. To shut the door, you have to be pretty strong. Other than that, my husband really enjoys taking a bath with it. Every other day, he uses the tub. He likes the music too. The tub cost a lot, but it was worth it.

I was impressed with Safe Step's rep. She was fine. The installation day was quick and took about seven hours. The people working didn't bother us. We were able to go ahead and they weren't in the way. It was wonderful. We got everything that Safe Step could offer. The product was great for me because I have hip and back problems. My husband has knee problems. We're very satisfied. I'm able to sleep better. I like the microjets and I love the aromatherapy.

The installation was supposed to be on June 20th. But the rep called and said the techs would be here with my Safe Step on the 5th. I asked, "Will you get in touch with the people that are gonna put it in to make sure it's okay with them." She said she would have everything lined up. But I didn't hear anything else from her. On Sunday, I thought someone would call to say around what time the techs would be in on whatever day they were coming. But that Monday at 9:00, the doorbell rang and it was the installers. The installation was a great experience. The tech showed me all the features. We got the tub to match the color of the tile around it and it looked perfect. So far the tub has been a tremendous help to me and we are all enjoying it. I go in there, sit down and turn all the jets on. It's heaven on earth.

Customer service was great and I was well-informed. Our new tub is serving its purpose and I really like it. But I'm an older gentleman and I'm still not sure how to turn the hand shower on and off. Other than that, the foot therapy bubbles have been my favorite feature. I recommend SafeStep.

The sales rep answered all my questions and showed me where the product was made, and that it has a lifetime warranty on it. He had to measure it and make sure it fits. 'Cause he said they had to make it. The rep explained that it was gonna come in, and if they had to remove stuff, they'd remove it, and they would replace it just like they found it. The whole process took four hours. I love the tub. It has a showerhead. It's working perfectly so far.

The gentleman who came over was very personable and nice. He was not pushy in any way. I said no to his proposal and my husband said yes. And he never says yes to anything like that. So, we got the walk-in tub. The installers were here ahead of time. Four men were working with the gentleman who ran the crew. They were great and knew exactly what they were doing. They came in, took out the old tub, put the new one in and walked us through what we're supposed to do. I was sitting in a chair and the gentleman who was running the crew got down on his knees and showed me the pictures and went through everything to me. So, I didn't have to get up. We expected eight hours and they were out of here in five. The quality was good. The paint was knocked up a bit in the bathroom but we have extra paint downstairs. We can just touch it up.

The installers knocked part of my Sheetrock off up where the shower rod was. I also had yellow and white dust over my entire bathroom and they didn't clean up anything. Safe Step lied to me too. They said they'd put a shelf in here, but there's none. They also told me the water wouldn't run that fast enough and they told me to call a plumber. I called the plumber and the plumber said there was nothing wrong with the line. They told me I had to have it in writing before they'd come out here and see about it, and I just forgot about it. We are totally disgusted.

The reps who came to do the presentation knew what they were talking about, and I was extremely surprised at the installers' efficiency. My wife is 81, and she uses the walk-in tub. She's not unhappy with it.

The seller we had is a really nice, friendly guy, and he's really enthused about his job. Installation went smooth as silk, and it was done in one day. The price is steep, and I see a few things on the tub I don't like, like I have to squeeze up against a chair inside to get the door shut. We're also having trouble with the selection buttons. Half the time, they don't want to work and I was gonna call in about it, but I haven't had the time. Besides that, the tub itself is great. It's really soothing and I can just lift up my arms and legs and I'm floating. It's a good product and I'd recommend it.

I like the design of the Safe Step tub. It looks more attractive. The young man who sold us was Brian. He did an excellent job. He was very knowledgeable of what was going on and answered all of our questions to our benefit. We got the walk-in tub combo with the shower package. They said they could do it in a day. They were here around the time they said they would be here and were gone by 4:00 o'clock. Our house is 45 years old, and we had a cast iron tub. They tore that out and I was impressed that they did a beautiful job. We have already recommended Safe Step to several friends. In fact, we're known around the neighborhood as, "Come up to the **'s and bring your towel and $5. They'll make you take your bath."

The presentation was very detailed. The young fellow was there several hours and he explained everything to me. But we had some little setbacks. They sent the wrong tub because of the opening, the hook-ups, etc. They had to go back and get it. When the installer opened the drain thing, part of it was broken. He had to come back the next morning. Other than that, everything was good. They showed me how everything worked very thoroughly. The Safe Step tub is doing what I thought it would do. The neuropathy doesn't go away, but it feels a little better in the warm water. When I get a pedicure, I tell them that the polish is just extra because I just go for the foot rub in the bath. I can barely hear the voice that's announcing something though.

The Safe Step rep was nice, very respectful and informative. The installation team came out and hooked it up in one day. They didn't waste any time. They got right in there and got to work. I can't wait to get the thing so I can play my music in there. But I don't have that capability yet because of where I live. The only thing I couldn't figure out was how to get the water back out of here. I didn't know that there was a thing you can open and shut so when you are in the shower, you can leave it open and still take a shower. We like it. I don't like to spend that kind of money on anything but the wife needed it. It's something she could get in and out of easily. I feel safer now. I don't have to worry about her falling.

There are so many gadgets on my Safe Step walk-in tub and I'm still trying to learn how to use it. The tub wasn't in when their sales rep came and explained things about it. So, I wasn't actually looking at the tub. Then, when the guy came and installed everything, that was fast too. I'm slow on the uptake and it's hard to comprehend stuff when it goes so fast. But I've been able to use the tub. It's just that I have to do trial and error. One of the things the guy emphasized was to make sure that the door was closed and I thought I had when I used it the first time. But it wasn't until after I was stepping out the tub that I noticed that the door wasn't closed tight enough and I had flood on the floor.

I was trying to get a walk-in tub for my mom and get the price her, but I ended up buying one for my wife. My interaction with the rep was nice. He explained things to the point that if it didn't go well, then I wouldn't have bought a tub. I was out of town working during the installation, but they seemed to have done a good job and it was a same-day service. Everything went fine, and my wife likes everything about the Safe Step tub. I tried it out once, and it was all right. The water starts getting cooled down the closer it gets to fill the tub. We definitely need to get a hot water tank. I didn't comprehend that part. The rep and I talked about hot water tanks, but I didn't visualize that whole water heater in there. I have a water heater, but we're looking at 80 gallons of water versus a 40-gallon water heater, so I gotta get a new one.

When we had the Safe Step representative come here, he was very good and thorough in the knowledge of every part of it. My husband likes the jets, the fact that he can sit there and get his back more massaged. It also has a bidet. But we have two problems. One, the remote did not jive. I had to call them. They told me what to do in the electrical circuit box. Two, we had originally opted for this glass closure. When it came in the box, how huge it was and heavy, we decided we'd rather not have that. We’d just use the shower curtain. The fellow told us at that time that if I called and told Safe Step that we opted not to use it, somebody would come and pick it up. That's been over a month, but it's still sitting in a box in the hall, taking up all kinds of rooms. Somebody was supposed to call me back last Friday but they didn't do it.

My experience with Safe Step has been positive. The sales rep was awesome. She knew what she was talking about and the product, too. She answered every question I had. It made me very comfortable. The installation day was great. They were professional. They were very courteous about what they were doing. They explained everything to me. I don't have any problems with what I went through and what I've done. I'm pretty happy with it. The tub looks really awesome. I would recommend it to anybody.

The salesman was very thorough. I had very few questions because he pretty well-covered everything. But the installation was a nightmare. What I got is a gaping hole for a door. That was the 10th of May and I've been without a bathroom door all this time. I am not pleased at all. I talked to Chris, the installer, and they had forgotten to bring a door with them. Nobody had a 28-inch right-hand swing door pre-hung anywhere around. I called Safe Step on May 22nd and I didn't hear from anyone from Safe Step until Chris called me two days ago.

Safe Step offered the better option of options than American Standard and Kohler. The best spiel we had gotten was from them. They did the installation in one day. Our mother likes the tub, but it intimidates her. She has some memory issues, so it's hard for her to remember which knob is what. She needs that cheat sheet that we have. But she took a bath the other day and she was very happy. She's been using it as a shower, sitting in there, washing her hair.

Safe Step's installers were here for less than a day. They did a good job. I like the jets and the micro things. However, the tub is not deep and not long enough. And the door is very inconvenient getting in and out. I would get stuck. My wife is bigger than I am, and she could barely get in there and close the door.

It's hard for my wife to get in and out of the tub we had. It had me afraid a lot of times when she got ready to take a shower or take a bath. I was afraid she was gonna fall and hurt herself. We had a sales rep from Safe Step and he was really nice. He explained everything to us and gave us the option of what we could do and how we could do it. He did a decent job. The installers did a good job too. When they came in, we had a water leak and we had to get a gentleman to come over and repair. The following day, the installers came on out and installed the tub and got everything put together.

The tub is supposed to have magnets that go on the side but those have Velcro. They don't stick like they're supposed to. But they're not gonna send anybody out. They want me to take pictures and then they'll send out the stuff for me to fix it. Also there are stuff that need to be fixed. I have water getting on the floor when I take a shower. I paid almost $10,000 for a tub that I'm not happy with. I'm very upset about it. They need to rectify and give me what I paid for. They cut corners when they shouldn't have.

The Safe Step guy came in and one of the things he told us about was the lifetime warranty, and how they come yearly and make sure everything's running right. We knew that the floor in our bathroom was not gonna be able to hold the tub. He told us that I didn't have to pay for a separate contractor. We liked all of the facts since I've got arthritis that they were working with the Arthritis Association to make sure that it is the best for somebody with arthritis.

The rep did a very good job with the presentation. She sold it. She didn't say any crazy stuff. She just told the true stuff and how it was. I fell in love with the tub. It's wonderful. It's a lot more relaxing since I've had it.

I'm in a wheelchair and I've been unable to take the shower unless I have help in and out. I thought a walk-in tub would work and it does. I don't have to have anybody help me in or help me out. I'm just gonna take my bath. I'm really pleased with it. My Safe Step rep was okay and explained the process very well. The installers did a good job and they would explain everything. They showed us everything before they left such as how to work it. They were very friendly. The tub looks fantastic. It's real easy to get in and out of the tub. I like the little handheld shower too. Sometimes I don't wanna sit in the water and I just want a quick shower. It feels good to get a good clean bath when sometimes I have to skip it. I'm really proud of my walk-in tub and I love it. I'm glad I got it.

The salesperson answered all questions and with great reassurance. It was typical program salesmanship. But the conversation was excellent and he did a wonderful presentation. He did everything that he was supposed to do in a manner that was acceptable to us. Safe Step has a couple of different features that other companies didn't offer and I got the walk-in tub. The installation could have been better. There's a lot to be desired with the contract people that they assigned after the sale. Safe Step is responsible for their contractors and I am dissatisfied with it. The contractor was not up to professional standards. But Safe Step, the brand name and the sales, lived up to their expectations or advertisement.

It was an awesome presentation by Safe Step. That gentleman that came and did it, did a fantastic job. Answered all the questions, went through everything, step-by-step. I enjoyed that part. The installers did a wonderful job as well. Nice couple of fellas there. They came in, did the job, explained, let me watch. Explained what they were doing, answered questions. Good team there too. My wife joys the tub part of it. It's a little tight for the shower part of it. But I understand that because it needs to be for the elderly. Other than that, everything seems to be fine. We like it.

The salesman explained things well and the installers were great. They had a crew come up here and the guys were very polite. They talked to us about everything that they were doing and they were very knowledgeable. It took them about three and a half to four hours to install our walk-in tub and one of them explained how to use the tub clearly. So far, I like the foot massage and the back massage features of our Safe Step. I just like being able to sit in nice warm water and relax.

The reps were very nice people and they explained the process very well. The installers did the job in a few hours and cleaned up. I like the tub's water jets because I have a bad back.

The installation team did excellent work. I like all the different features the Safe Step tub has. My wife and I both love music and we can play music through the speaker system. The jets are great. Everything including the door is right on point.

The rep was excellent. I was sold the day that he finished his spiel about the Safe Step tub. The installation crew did an excellent job as well. They did it in the amount of time that they said they were gonna do it. We’re enjoying the tub. You couldn't get a better product for the price.

The presentation was excellent. The rep who did it was upfront.

The rep knew his business, and we got along with making the deal. They started the installation at 8:30 and was done by 2:30. The tub is safer for my wife. It's got the stuff on the bottom so she won't slip and slide. That was the main thing that sold me. I'm well pleased with the product and I'd recommend it to anyone that's in their disabilities of getting in and out of a bathtub. I should have done it a long time ago.

I love everything about the tub as far as my needs. I would recommend it for anybody. Safe Step Walk-in Tubs's rep was a very good salesman, but he lied to me a couple of times, and I didn’t find out until later. He wanted to widen my bathroom door so I could get my wheelchair right up to the tub. And when the guys came to install, they measured and re-measured, and said, “You're not gonna be able to get your wheelchair in there, but we're gonna widen the door just to get the tub in.” That would have stopped me from even buying it right then and there. But I went ahead and went through with it, and they ended up tearing my cement floor.

There was a gentleman who was out before then who took down where the tub would be arranged so I didn't have to worry about that when the Safe Step installers come to install. And the installers completed everything that day. The only thing that I have a problem with, because I wasn't sure how it worked, is the aromatherapy. That hole that’s in the back of the tub area where you’re supposed to put some kind of crystals. I had a problem with it until I reread the literature the last couple of days to figure out that it only worked along with the two settings. It tells me that I didn't do it long enough for it to kick in. At least that’s what I got out of it.

The Safe Step rep that came to my house was very courteous. He was presentable and nice. He sat here talking with me and my daughter. He answered any and all the questions we had and never did get upset about it or acted like we were bothering him. He was there for quite some time too. The installer and his little helper showed up at 10:00. He didn't introduce himself to me. But I just let them go at it. I let my son-in-law know to keep dogs in the room because I knew they were going to be in and out. The installation went fairly well. Then he explained and went over the use of the tub, which I'm still learning. There's a lot to take in. There are too many bells and whistles, but I'll get to know them eventually.

Safe Step Walk-in Tubs' rep was perfect. And the installers did a great job. They got everything done that one day. I like my new tub. The only part I don't like is not sitting in it when it's not filled up. I'm used to having water in it first. But you can't do that with a walk-in tub. And it empties fast. I wish it would fill as fast as it empties. But I like the Jacuzzi effect. I’m happy with everything so far.

This was the second time that I've had the work done by Safe Step and I didn't like the way I was treated. I paid cash for this tub. I was told that if I use my cards, they were gonna charge me 3% or 8% to put it on my card. So, I said, “Okay. I’ll pay.” I also paid cash with the other tub. The first guy that did all the installation did it so fast because he was working alone. He didn't have anybody to help him. So he was simply trying to get everything done as fast as he could. He had to tear into the door and take the frame out. The same thing happened to the other one. But they never fix it up for me. Safe Step finally sent somebody to come and fix it.

It was a good experience. The Safe Step Walk-in Tubs salesman was nice. When the reps came to put the tub in here, they were polite and respectable. They finished it up in a day. I like everything about the tub. I like soaking in it and relaxing in it. The quality is good.

The sales rep was a good guy. He knew a lot about the product. It took 12 hours to complete the installation. It didn't work according to the specifications of the drawings. They tried to do a skip job on it. I had to call Joe and he got it resolved. My agreement was it was supposed to be a full enclosure. They were gonna take out one shower and put it in a new area, and then they were supposed to cover the wall away from wall-to-wall on the ceiling and wall-to-wall on the back wall and on the side. But the installer thought he was gonna come in and cut into my fiberglass back panel and just stop the whole thing at half. They wanted to just go 47 inches instead of almost the length that they had to go. But that wasn't what the agreement was. It was in writing. Everybody knew about it. The guys that were doing it even had the paperwork on it. But they tried to get away with doing that.

The installation went well. They came out once but had the wrong size tub. They went back and rescheduled then got the right tub. The tub is great. I like the micro-bubble thing and the lights are cool. The tub is not cheap but I'd tell others to give it a shot.

We like the tub. It allows us to be able to move freer and be a little more active. My wife can sit in there and soak and have jets on her and help her relax. Overall, Safe Step did a really good job.

I bought a Safe Step tub and it took me two months to get it because they said they had a permitting problem. The inspector came for the final inspection and apparently, there was paperwork missing. The paperwork was the initial permit had never been drawn. So he was upset about that. After the sale was complete, the rep pulled out a flyer that said the tub requires a 50-gallon water tank. He knew I only have a 30 and he had me waived that. The big problem is that nobody works here. Every single phone call has been from somewhere else. I'll send somebody who's 100 miles away.

I gave some contact information to Safe Step online, and within 24 hours, I had somebody on the phone wanting to make an appointment for the sales rep. Then he was here in three days time. So it was a fairly quick response. For the installation, I had been told a window for arrival would be 8:00 AM to 10:00. So contrary to my usual practice, I was up and dressed by 8:00 but nothing happened. At some point, one of the installers called and said, "We're just now headed out." Originally, we were scheduled for Monday but I had received a call that there was sickness among the installers. Then it was scheduled for Saturday at Memorial Day weekend. I was surprised they were going to do it on Memorial Day weekend. But I was told by the person on the phone that they wanted to stay as close to their install schedule if possible.