LG Washing Machines Reviews

LG Mega Capacity All-In-One Washer/Dryer. Model: WM6998HBA. 8/19/25 Purchased from Home Depot, Juneau, AK. Mid 2/26 Posted a review to the HD website describing problems we were having with the machine. 2/26/26 LG responded, assigned Case # **. At the same time, either LG or Home Depot removed our review from the HD website. Over the following months:

4. 5/27/26. Received text that our case had been escalated case to a Presidential Liaison.

d. Approximately one week later, we received a message saying the liaison had called again but we “did not answer.” The phone was on, we had been available, and there was no evidence of a call in our “recents.”

g. 6/8/26. Sent a text to the liaison saying, “No call as promised. What are the next steps.”

1. Machine is erratic. It reliably completes wash/rinse/spin/dry cycle approximately half the time.

2. Some cycles appear to be more erratic (less reliable) than others. AI Wash and Small Loads cycles are least reliable. Normal seems to be somewhat more reliable, but not completely. Except for the delicate cycle, the initial settings and performance of the other cycles (towels, jeans, mixed) appear to be all the same in terms of temperature, spin setting, soil level, dryness setting, and do not appear to make any difference in terms of performance.

3.We have given up running anything more than small loads, approximately ½ or less the size we would run in any other washer/dryer we have used. The “mega-capacity” designation does not reflect the capability of the machine. We always clean filters every load and, when there are problems, we pause the machine and check the filters mid-cycle. Clogged exhaust, condenser, or drain filters have never been a problem. We use a medium amount of major brand detergent.

4. The pre-cycle “sensing” does not appear to do anything at all.

a. The machine never completes the full cycle in the amount of time “sensed” at the beginning, at least doubling and sometimes tripling that pre-cycle estimate, even though no items have been added since the machine first “sensed” the load. The filters may have some lint but it is excessive. They are not “clogged.”

b. When the machine “updates” the amount of time remaining, it always adds time and never reduces time. It does not reduce time even when we remove some items. On several occasions, we have paused the machine, removed all items, leaving the machine empty, un-paused, and it still does not reduce the remaining time estimate, sometimes actually increasing it.

c. The machine appears to introduce the same amount of water, regardless of the size of the load it supposedly “senses,” whether it is a small load of underwear or a medium load like 2 bath towels, two hand towels, two washcloths.

d. Sometimes, there is no evidence that the detergent has entered the machine, although the dispense is empty. Then, the next load adds two hours two clear an “over-sudsing” condition.

5. “Sensing” during cycles is no more helpful than the initial “sensing.” Often, when machine set to normal dry, we have paused the machine and found the laundry adequately dry to normal level, but machine still estimating 90 minutes to two hours remaining. Other times, the clothes are so wet and the machine is estimating so much remaining time that we have simply given up and hung our clothing to dry.

6. Approximately 2-3 loads out of 10, we find the machine in dry cycle, but the load is soapy and sopping wet. The machine appears to have completely skipped the rinse/spin cycles. On other occasions, we have found the machine stopped and shut off, with the clothing sitting in wet, soapy water.

a. When the above happens, we shut off the machine, wait a few minutes, and then attempt to restart the machine in spin/dry cycle only. When the spin/dry only cycle fails, we have to start a new wash/rinse/spin/dry cycle (without adding additional detergent).

b. After one of these episodes, as an experiment, we put two completely clean, dry, normal size bath towels in the machine and attempted a “dry only” cycle. The machine estimated 1 hour, 46 minutes to dry two completely clean, dry towels.

The LG dryer is the WORST decision I have ever made. It has ruined comforters, blankets, and tablecloths by pulling the seams apart and pulling the threads right out of the fabric into loops that you can't get back in. Everything is always in a ball, and I even have to separate out the top sheets and pillow cases and dry them separately from the fitted sheets which takes double the time. If I had it to over again, I would purchase another Maytag washer and very inexpensive but WONDERFUL Whirlpool dryer. Don't fall for the old saying, "You get what you pay for". It's so not true with LG.

I call to schedule service… Get a representative who is very hard to understand and he’s not understanding me. When I asked to speak with someone else he got very hostile and threatened to hang up and began arguing. He was trying to mail me a new dispenser drawer which is not what is needed… Then he thinks it’s best he transfers me to parts…which is closed. Call back…. Select number 3 to speak to a different representative. They pick up then immediately hang up. Call back a third time. Get a nice lady. She request that I send her pictures of the part (which is made of Dollar Tree Barbie cheap plastic). Sent the pictures and the line is silent for a while then hangs up.

Call back a fourth time to get the recording that they are closed. My son at this point has removed the 2 screws holding it in and pulls out the cheap plastic and a center part is clearly broke off…. Purchased a warranty on both units and spent over an hour of my evening attempting to set up a service call and still don’t have an appointment. Customer service is horrific. Steer clear.