Frigidaire Washers and Dryers Reviews

If I could give this company negative stars I would. Brand new dryer was installed in my house and was broken when it was installed. 4 weeks later I’m still trying to get it fixed. Customer service told me they could send a technician sooner if I purchased a $300 protection plan. I informed customer service exactly what wrong with the dryer and the technician showed up at my house completely unannounced without the equipment to fix the dryer. He told me he ordered a new heat sensor and I would get a text in 2-3 for him to come back out. Over a week and a half later they call me at 6pm telling me they will be out the next morning. Worst customer service I’ve ever dealt with.

Don't buy Frigidaire dryers. We are a family of two and bought a set 3 years ago. The dryer started to not start to tumble. Found out it was a circuit board they no longer make. What happened to frigidaire lasting many years? Their name has lost their integrity as far as I am concerned.

I purchased a washer and drier combo via Home Depot on 10/9/24. This was delivered to my house on 10/18/24 and installation was not completed on delivery since this was not communicated to the delivery technician. By the time I hired a technician to install the washer and dryer and found out that the dryer was defective, it was more than 48 hours and Home Depot would not switch it for a functional one for me. I was told that the new equipment that never worked is now under warranty and to work with Frigidaire to repair it.

I bought a Frigidaire laundry center in 2020. I was very pleased with when it worked. I've had to replace the main control panel (Dryer not working) twice in 2022, 2023 and now it's out again 10/ 2024. It has cost me over 300.00 each time (originally bought it for 1240.00). Called the company...No help. Will never buy Frigidaire again.

This is the worst customer service and professionalism I have experienced with a national brand. I needed my dryer repaired, and this company scheduled an appointment but did not show up; they didn't contact me and then rescheduled for another day without asking me. Their customer service representatives are useless, as they seem offshored, and problems cannot be resolved. I will never buy another one of their products.

The washer and dryer combo was broken in 2 months, they tried to fix 2 times but they couldn’t fix, then they said warranty doesn’t cover because it in my nails salon. When I bought it, they didn’t say for home use only. I have 1 year manufacture warranty and 3 years protection plan with Home Depot, but both manufacture and Home Depot didn’t cover.

I have had my washer dryer stackable three months. Bearing went out on it. Got it fixed. Now one week later went again. Would never buy a Frigidaire again. Serviceman was good. So fair warning to people wanting to buy Frigidaire stackable washer dryer - they are junk.

We bought all our appliances at once back in 2022. My Fridge, Microwave, Washer, and Dryer are all Frigidaire. A year and a half into having them my washer decided it wanted to start having issues. It would always stop mid-cycle and I would have to start it all over again just to have it not finish a cycle again. Then it started to get really loud and basically scream when it was trying to stop spinning. Then It started leaking out the bottom. We had the people from the store come out to take a look at it and they basically said that it’s not worth fixing and we should just get a new one. Because if we were to fix one of the parts wrong with it, it would most likely break again. As young adults we don’t have the funds to just jump up and buy a new one right away.

Don't buy Frigidaire products! Their washer dryer broke down after just one year. It turns out they were manufacturing defective products. The repair technician said he's been seeing so many of the same problems in Frigidaire products made after 2020. The ball bearings are defective. But you can't just repair the bearing, 'cause now they are made attached to the drum, so to replace the drum costs $500. I called Frigidaire and they said all they could do is give me a 30% off coupon for a new product. Why the heck would I want to buy another one of their crappy products? Don't buy anything from Frigidaire.

DON'T buy Frigidaire unless you are sure that Frigidaire can provide service. I called Frigidaire because my 3 month old dryer started making a squeaking noise. Following are explanations of each call.