Frigidaire Washers and Dryers

Don't buy Frigidaire products! Their washer dryer broke down after just one year. It turns out they were manufacturing defective products. The repair technician said he's been seeing so many of the same problems in Frigidaire products made after 2020. The ball bearings are defective. But you can't just repair the bearing, 'cause now they are made attached to the drum, so to replace the drum costs $500. I called Frigidaire and they said all they could do is give me a 30% off coupon for a new product. Why the heck would I want to buy another one of their crappy products? Don't buy anything from Frigidaire.

DON'T buy Frigidaire unless you are sure that Frigidaire can provide service. I called Frigidaire because my 3 month old dryer started making a squeaking noise. Following are explanations of each call.

Advice: stop clothes half way through washing to move around. Parts of clothing still dry after washing. Also don’t use normal cycle. Water level set to fill doesn’t even full tub to half. Was told not to use normal mode by tech support.

Twin stacked washer & dryer for a small space. Very large capacity, so that's good. Installed professionally 5/6/23. Pump hose is so rigid that it popped out of the laundry sink during the first wash, squirting water everywhere, despite being Zip Tied to the supply hose. It will NOT bend down into a "U" shape. I had to resort to additional zip ties and duct taping it to the side of the laundry sink. Looks AWFUL but I cannot pull the unit out to replace the blue plastic inflexible hose with the old, tried & true black rubber hose with the built in "U" (which worked for 24 years on my old washer). Frigidaire-Don't fix what ain't broke!! Use the rubber hoses. Also, the Normal cycle takes Forever! The spin cycle alone is 28 minutes. I thought it was broken & never going to shut off. My old Whirlpool washed in 35 minutes & was always efficient. Buyer, ask for a different pump hose if you are buying, especially if it needs to empty into a laundry sink.

There are a number of flaws in the design of this machine.

In May I bought a stack washer dryer unit from Home Depot. The unit I was replacing was Frigidaire and it lasted since 2008 so I felt like I was making a good decision. Also, the location is a condo and the unit is wired for a stackable unit. For four and a half months the unit worked so good. Absolutely had no complaint. The unit is a rental condo. I came to clean at the end of September and the dryer was making an awful sound the it made a horrendous sound and flipped the breaker. Inside the dryer was a screw that had fallen out of the cover for the heating element. The dryer smelled like burnt electrical. I couldn’t believe it. That will set the house on fire. Those screws are a very important part of the dryer and should not just fall out. I called the number I had for Frigidaire and they were calling themselves Electrolux.

I have had my MaxFill Washer for 5 years. Last year the water would only fill with hot. It was a faulty part that cost $100. I paid $600 for the washer new. Then the shocks went out a few months later. $300 for those parts. This washer still is not balancing and I'm just $200 away from basically paying for a new washer! This should not happen!! I wash 1 load of clothes a week and bedding every other week. Why should anyone HAVE to protect themselves from a POORLY built product with an extended warranty!? Frigidaire should acknowledge when they have done poor work and do what it right!!! I will never buy from Frigidaire again! Buyer beware!

The customer service department has lied to me about starting a review process to be sent a new washer machine which can't be repaired due to unavailable parts. They continue to say the process has started.

I have a Frigidaire washer dryer combo which was in my condo when I purchased it. I have the receipt, it is less than 4 years old, and it has been gently used. When I had trouble with the washing machine I contacted customer service. We discussed various options, including possible discounted parts but was told I would need to get an assessment by an authorized service provider at my cost. The first agent actually hung up on me when I suggested it might be financially prudent to just get a new machine. I called again a few days later and asked for contact information for a service provider.

I had a Frigidaire dryer that I bought off someone. On the 29th of January at about 8pm it made a loud noise like an exploration and caught fire. I tried to reach out to Frigidaire but then they asked me for serial number. Since I couldn't provide it because it got burnt. I expected Frigidaire to send a representative to verify this or better call the fire service department (L'île Bizard) for the report. We have been traumatized since that incident and Frigidaire hasn't called me back up until now.