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Reviewed Aug. 17, 2023
Don't buy Frigidaire products! Their washer dryer broke down after just one year. It turns out they were manufacturing defective products. The repair technician said he's been seeing so many of the same problems in Frigidaire products made after 2020. The ball bearings are defective. But you can't just repair the bearing, 'cause now they are made attached to the drum, so to replace the drum costs $500. I called Frigidaire and they said all they could do is give me a 30% off coupon for a new product. Why the heck would I want to buy another one of their crappy products? Don't buy anything from Frigidaire.
Reviewed June 2, 2023
DON'T buy Frigidaire unless you are sure that Frigidaire can provide service. I called Frigidaire because my 3 month old dryer started making a squeaking noise. Following are explanations of each call.
2. May 24: Ryan answered again. I explained that Solar doesn't service this area. He assigned Bett' repair. I tried the number several times. It went straight to voicemail. Couldn't find them on Google or Google maps.
3. May 24th: Shrona PROMISED that she would continue to call and email them and that she would call or email me by the end of the day. Never heard from her.
4. May 25: Houston put me on hold to try to reach Bett's. He then told me that Jeff's is closed, so he assigned Ron's Superstore. I called Rob's. They service only what they sell.
5. May 25: Raye explained that I will have to wait three days for someone on escalation team.
6. May 25: I called customer service to speak with a supervisor. Markus transferred me to JV. IF explained that Frigidaire DOES NOT have a service company in this area. He PROMISED that he would expedite the request and that he would call within 3 business days.
7. June 2: Jethro explained that Alemand's was just assigned. I called Alemand's. They return calls at the end of the day. So it will be it will be 7 business days without even a service appointment.
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Reviewed May 30, 2023
Advice: stop clothes half way through washing to move around. Parts of clothing still dry after washing. Also don’t use normal cycle. Water level set to fill doesn’t even full tub to half. Was told not to use normal mode by tech support.
Reviewed May 8, 2023
Twin stacked washer & dryer for a small space. Very large capacity, so that's good. Installed professionally 5/6/23. Pump hose is so rigid that it popped out of the laundry sink during the first wash, squirting water everywhere, despite being Zip Tied to the supply hose. It will NOT bend down into a "U" shape. I had to resort to additional zip ties and duct taping it to the side of the laundry sink. Looks AWFUL but I cannot pull the unit out to replace the blue plastic inflexible hose with the old, tried & true black rubber hose with the built in "U" (which worked for 24 years on my old washer). Frigidaire-Don't fix what ain't broke!! Use the rubber hoses. Also, the Normal cycle takes Forever! The spin cycle alone is 28 minutes. I thought it was broken & never going to shut off. My old Whirlpool washed in 35 minutes & was always efficient. Buyer, ask for a different pump hose if you are buying, especially if it needs to empty into a laundry sink.
Reviewed Dec. 5, 2022
There are a number of flaws in the design of this machine.
2) Cannot handle a little unbalance - at all!
3) When said unbalance happens, you cannot 'pause' the cycle to re-distribute the clothes - because the door will Not unlock :-(. You have to cancel the cycle.
Then, there is no option to simply 'spin'. You have to choose 'rinse and spin' - which fills the machine with water again! It's finicky and temperamental. Sorry. Too many probs with this one .... Design needs adjustments for sure.
Reviewed Oct. 18, 2022
In May I bought a stack washer dryer unit from Home Depot. The unit I was replacing was Frigidaire and it lasted since 2008 so I felt like I was making a good decision. Also, the location is a condo and the unit is wired for a stackable unit. For four and a half months the unit worked so good. Absolutely had no complaint. The unit is a rental condo. I came to clean at the end of September and the dryer was making an awful sound the it made a horrendous sound and flipped the breaker. Inside the dryer was a screw that had fallen out of the cover for the heating element. The dryer smelled like burnt electrical. I couldn’t believe it. That will set the house on fire. Those screws are a very important part of the dryer and should not just fall out. I called the number I had for Frigidaire and they were calling themselves Electrolux.
Regardless I made an appointment for a repair person in a week. A week came and had not heard from repair person but had a phone number so called and he said he wasn’t coming that the company was overbooked and had cancelled. Called Frigidaire again. They made another appointment. Next day that appointment had also been cancelled. In the meantime one guests who was expecting to have use of a washer and dryer complained and gave me a bad review because “not having a dryer was inconvenient.” Next guests said no worries and the guest coming wants to know if it is fixed yet. It’s not. I called today to see if I can get a better time on when or if the technician will actually be here and I got the same recording when I called that number as I did when I called Frigidaire. What happens here? Their product nearly caught my condo on fire from faulty craftsmanship.
I have to give them a fair chance to fix it before they will give me my money to buy another. This is a business and I’m getting bad reviews because my guests are expecting an amenity that’s unavailable even though I’ve tried to explain and I can’t get the company to send a repair person to fix the dryer. That’s why I gave them one star. Boy that hurts. What do I do next. Let the dryer sit there, buy another? I honestly don’t know how to deal with it. Lawsuit?
Reviewed Oct. 7, 2022
I have had my MaxFill Washer for 5 years. Last year the water would only fill with hot. It was a faulty part that cost $100. I paid $600 for the washer new. Then the shocks went out a few months later. $300 for those parts. This washer still is not balancing and I'm just $200 away from basically paying for a new washer! This should not happen!! I wash 1 load of clothes a week and bedding every other week. Why should anyone HAVE to protect themselves from a POORLY built product with an extended warranty!? Frigidaire should acknowledge when they have done poor work and do what it right!!! I will never buy from Frigidaire again! Buyer beware!
Reviewed June 30, 2022
The customer service department has lied to me about starting a review process to be sent a new washer machine which can't be repaired due to unavailable parts. They continue to say the process has started.
Reviewed April 14, 2022
I have a Frigidaire washer dryer combo which was in my condo when I purchased it. I have the receipt, it is less than 4 years old, and it has been gently used. When I had trouble with the washing machine I contacted customer service. We discussed various options, including possible discounted parts but was told I would need to get an assessment by an authorized service provider at my cost. The first agent actually hung up on me when I suggested it might be financially prudent to just get a new machine. I called again a few days later and asked for contact information for a service provider.
I had an assessment ($146) and was told that my machine needed 2 major parts which would cost approximately $500 without labour and that one of the parts was unavailable anywhere. I again contacted customer service and was told that since I was not the original owner the only support I would get was free parts shipping if I bought the parts from them. She was able to source and price one of the parts but told me I would have to look up the other one in some online parts catalogue. I asked for a supervisor but have not heard from one.
Why was I asked to have an assessment if they weren't going to provide any support? Now I am out $146, still have a broken washing machine and will likely replace it with a new one. So much for climate friendly solutions. Unbelievably bad product support! I also have a frigidaire range with burners that come on without being turned on but that is another story.
Reviewed March 30, 2022
I had a Frigidaire dryer that I bought off someone. On the 29th of January at about 8pm it made a loud noise like an exploration and caught fire. I tried to reach out to Frigidaire but then they asked me for serial number. Since I couldn't provide it because it got burnt. I expected Frigidaire to send a representative to verify this or better call the fire service department (L'île Bizard) for the report. We have been traumatized since that incident and Frigidaire hasn't called me back up until now.
Frigidaire author review by ConsumerAffairs Research Team
Frigidaire has been innovating since the company invented the original self-contained refrigerator in 1918. Since then, the company has grown explosively, making a wide variety of kitchen and laundry appliances that suit nearly every household need.
Quick wash: Consumers who want real speed often choose Frigidaire, which offers the Quick Wash feature on select washers. This feature can allow for washers to completely wash clothing in only 20 minutes at full capacity.
Great owner support: Frigidaire features a dedication to the customer, and offers a wide variety of extended warranties, a toll-free customer support number and product support section on the Frigidaire website.
High-efficiency top-loaders fit more: Frigidaire's HE top-loaders allow users to fill their clothing all the way to the very top without compromising washing ability, meaning users spend less time doing laundry.
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