Frigidaire Washers and Dryers Reviews

I purchased a washer/dryer combination July 24. It has needed various repairs since then and it still does not wash with hot water. Frigidaire customer services keeps stringing me along and sending repair people who tell us this unit does not use hot water no matter what Frigidaire says. They kept going until the warranty expired even though we reported issues with the unit since Oct 2024. This is either false advertising or just their inability to repair the unit. In either case they refuse to replace it.

This is absolutely the worse service I have ever gotten for any appliances in my houses. I bought my dryer August 3rd. I used it for two days and then it never turned on. It is the end of September and I am still going to the laundry mart to do my clothes. They tried to repair it once in almost two month but they couldn’t fix it because another part needed to be ordered. The last three weeks I have been pushed back a week because they keep saying the part is not in yet. So again I need to go do a couple more basket loads at the laundromat. I have 4 kids me and my wife. That’s a lot of laundry I need to take out of my house in my car drive 10 minutes away to wash all of our clothes.

My Frigidaire Maxfill is the worst machine I have ever had. In 40 years of doing laundry I have never had a machine where my clothes are dirtier coming out them going in. I will never buy another Frigidaire.

I am totally insulted and appalled at Frigidaire. I purchased a $1363 washer/dryer combo delivered april 19th. It broke mid june with pump and motor problems. They will not replace it. Want me to wait two weeks for parts and install. Meanwhile I am to drag my clothes to a laundromat. Never again frigidaire. I did not believe all of the horror stories I hear about you. They are true. I will never do business with home depot or fridgidaire. The customer service person actually refused to send me to a supervisor. Told me to call back that she ain't transferring me. I will see what my credit card company has to say. Do not buy frigidaire!!!

Hines Appliances, the first contractor, failed to communicate the status of parts, leading me to contact Frigidaire directly for necessary parts, which arrived damaged. I requested that Hines Appliances assess the damaged part before the scheduled appointment on May 2, 2025, but was informed they did not have time, further delaying the repair process.

If I could give this company negative stars I would. Brand new dryer was installed in my house and was broken when it was installed. 4 weeks later I’m still trying to get it fixed. Customer service told me they could send a technician sooner if I purchased a $300 protection plan. I informed customer service exactly what wrong with the dryer and the technician showed up at my house completely unannounced without the equipment to fix the dryer. He told me he ordered a new heat sensor and I would get a text in 2-3 for him to come back out. Over a week and a half later they call me at 6pm telling me they will be out the next morning. Worst customer service I’ve ever dealt with.

Don't buy Frigidaire dryers. We are a family of two and bought a set 3 years ago. The dryer started to not start to tumble. Found out it was a circuit board they no longer make. What happened to frigidaire lasting many years? Their name has lost their integrity as far as I am concerned.

I purchased a washer and drier combo via Home Depot on 10/9/24. This was delivered to my house on 10/18/24 and installation was not completed on delivery since this was not communicated to the delivery technician. By the time I hired a technician to install the washer and dryer and found out that the dryer was defective, it was more than 48 hours and Home Depot would not switch it for a functional one for me. I was told that the new equipment that never worked is now under warranty and to work with Frigidaire to repair it.

I bought a Frigidaire laundry center in 2020. I was very pleased with when it worked. I've had to replace the main control panel (Dryer not working) twice in 2022, 2023 and now it's out again 10/ 2024. It has cost me over 300.00 each time (originally bought it for 1240.00). Called the company...No help. Will never buy Frigidaire again.

This is the worst customer service and professionalism I have experienced with a national brand. I needed my dryer repaired, and this company scheduled an appointment but did not show up; they didn't contact me and then rescheduled for another day without asking me. Their customer service representatives are useless, as they seem offshored, and problems cannot be resolved. I will never buy another one of their products.