About Frigidaire Washers and Dryers
Overall Satisfaction Rating
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There are a number of flaws in the design of this machine.
2) Cannot handle a little unbalance - at all!
3) When said unbalance happens, you cannot 'pause' the cycle to re-distribute the clothes - because the door will Not unlock :-(. You have to cancel the cycle.
Then, there is no option to simply 'spin'. You have to choose 'rinse and spin' - which fills the machine with water again! It's finicky and temperamental. Sorry. Too many probs with this one .... Design needs adjustments for sure.
In May I bought a stack washer dryer unit from Home Depot. The unit I was replacing was Frigidaire and it lasted since 2008 so I felt like I was making a good decision. Also, the location is a condo and the unit is wired for a stackable unit. For four and a half months the unit worked so good. Absolutely had no complaint. The unit is a rental condo. I came to clean at the end of September and the dryer was making an awful sound the it made a horrendous sound and flipped the breaker. Inside the dryer was a screw that had fallen out of the cover for the heating element. The dryer smelled like burnt electrical. I couldn’t believe it. That will set the house on fire. Those screws are a very important part of the dryer and should not just fall out. I called the number I had for Frigidaire and they were calling themselves Electrolux.
Regardless I made an appointment for a repair person in a week. A week came and had not heard from repair person but had a phone number so called and he said he wasn’t coming that the company was overbooked and had cancelled. Called Frigidaire again. They made another appointment. Next day that appointment had also been cancelled. In the meantime one guests who was expecting to have use of a washer and dryer complained and gave me a bad review because “not having a dryer was inconvenient.” Next guests said no worries and the guest coming wants to know if it is fixed yet. It’s not. I called today to see if I can get a better time on when or if the technician will actually be here and I got the same recording when I called that number as I did when I called Frigidaire. What happens here? Their product nearly caught my condo on fire from faulty craftsmanship.
I have to give them a fair chance to fix it before they will give me my money to buy another. This is a business and I’m getting bad reviews because my guests are expecting an amenity that’s unavailable even though I’ve tried to explain and I can’t get the company to send a repair person to fix the dryer. That’s why I gave them one star. Boy that hurts. What do I do next. Let the dryer sit there, buy another? I honestly don’t know how to deal with it. Lawsuit?
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I have had my MaxFill Washer for 5 years. Last year the water would only fill with hot. It was a faulty part that cost $100. I paid $600 for the washer new. Then the shocks went out a few months later. $300 for those parts. This washer still is not balancing and I'm just $200 away from basically paying for a new washer! This should not happen!! I wash 1 load of clothes a week and bedding every other week. Why should anyone HAVE to protect themselves from a POORLY built product with an extended warranty!? Frigidaire should acknowledge when they have done poor work and do what it right!!! I will never buy from Frigidaire again! Buyer beware!
The customer service department has lied to me about starting a review process to be sent a new washer machine which can't be repaired due to unavailable parts. They continue to say the process has started.
I have a Frigidaire washer dryer combo which was in my condo when I purchased it. I have the receipt, it is less than 4 years old, and it has been gently used. When I had trouble with the washing machine I contacted customer service. We discussed various options, including possible discounted parts but was told I would need to get an assessment by an authorized service provider at my cost. The first agent actually hung up on me when I suggested it might be financially prudent to just get a new machine. I called again a few days later and asked for contact information for a service provider.
I had an assessment ($146) and was told that my machine needed 2 major parts which would cost approximately $500 without labour and that one of the parts was unavailable anywhere. I again contacted customer service and was told that since I was not the original owner the only support I would get was free parts shipping if I bought the parts from them. She was able to source and price one of the parts but told me I would have to look up the other one in some online parts catalogue. I asked for a supervisor but have not heard from one.
Why was I asked to have an assessment if they weren't going to provide any support? Now I am out $146, still have a broken washing machine and will likely replace it with a new one. So much for climate friendly solutions. Unbelievably bad product support! I also have a frigidaire range with burners that come on without being turned on but that is another story.
I had a Frigidaire dryer that I bought off someone. On the 29th of January at about 8pm it made a loud noise like an exploration and caught fire. I tried to reach out to Frigidaire but then they asked me for serial number. Since I couldn't provide it because it got burnt. I expected Frigidaire to send a representative to verify this or better call the fire service department (L'île Bizard) for the report. We have been traumatized since that incident and Frigidaire hasn't called me back up until now.
Upon 3 years of light use and diligent lint trap and duct cleaning, the dryer of my Frigidaire laundry center combo caught fire and stopped working. Fortunately I was home and was able to put out the fire. After multiple attempts to obtain compensation from the company, I finally gave up. I refuse to pay $100+ for an assessment visit, to hear that it may cost hundreds of dollars to fix this machine, which I believe may continue to be a fire hazard. I will throw away a fairly new machine for lack of customer support, and buy a different set from a more reliable brand. I will never buy, or recommend any of Electrolux products ever again, and will file a lawsuit, as this could have easily gotten out of hand and threatened the safety of my family, or damage my property.
I WILL NEVER BUY FRIGIDAIRE AGAIN. WASHER DRYER COMBO MODEL: FFLG4033QW1 has a problem with venting lint, from day one of professional, authorized dealer installation. Three visits by Frigidaire authorized service reps all came to the same conclusion: there is a problem venting lint. All three reps said there was nothing they could do. Frigidaire offers NO WARRANTY for faulty equipment. Frigidaire refused to replace, refund or repair this broken washer-dryer combo. Just remodeled my kitchen and installed all new LG appliances. I WILL NEVER BUY FRIGIDAIRE AGAIN. Please consider doing the same
I have an extended warranty from Frigidaire which is basically worthless to me. They refused to cover a broken part on the Laundry Center that is 3 years old. A clip broke on the machine front which is causing the dials to malfunction. This is from a family of 2 adults which uses the machine maybe twice a week. So because it's the cover of the unit it is not covered under the extended Warranty. I spent over 2 hours on the phone with supervisors who just kept saying the part is not covered. So my machine is now worthless because we can't start the dryer. I would never purchase a Frigidaire product or an extended warranty from them again. I learned my lesson the hard way. The technician said it will be a $300 fix. I would rather buy a new product than to give them any more of our hard earned money. I suggest you do the same.
My apartment room has a stacked washer & dryer (and this is brand-new because our building is new and I'm the very first tenant in my unit) and it has been a headache. First of all, the washer never works well with any other setting other than "Normal" and it needs to be fully loaded with regular clothes, socks, underwear etc. When things are bulky or small amount (with "Low" setting) or I use setting other than "Normal", it ALWAYS stops working for "Balance load". When this happens, I have to start the whole washing cycle again with "Normal" setting because the lock doesn't get loose.
The lid never opens without running it again from the beginning with "Normal" (no other setting would work). I have been trying to reach the customer service on the phone but no luck. I called them 3 times and all those 3 times, I was on hold for over an hour, and never get to talk to anyone. This website is my last hope. Hopefully I get to talk to someone and get the replacement.
Frigidaire author review by ConsumerAffairs Research Team
Frigidaire has been innovating since the company invented the original self-contained refrigerator in 1918. Since then, the company has grown explosively, making a wide variety of kitchen and laundry appliances that suit nearly every household need.
Quick wash: Consumers who want real speed often choose Frigidaire, which offers the Quick Wash feature on select washers. This feature can allow for washers to completely wash clothing in only 20 minutes at full capacity.
Great owner support: Frigidaire features a dedication to the customer, and offers a wide variety of extended warranties, a toll-free customer support number and product support section on the Frigidaire website.
High-efficiency top-loaders fit more: Frigidaire's HE top-loaders allow users to fill their clothing all the way to the very top without compromising washing ability, meaning users spend less time doing laundry.
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