LG Washing Machines Reviews

Updated on 07/02/2021: This is review number 3. LG replaced parts twice then went off. Warranty says not their problem. Even told tech to glue part onto inside of washer. Extended warranty through Lowe's. Says not their problem with either. Despite their warranty saying it will be restored to or a operating condition if it has failed due to defects in material. Gee thought I got paid $900 for a washing machine not a towel shredder. Could have done that on my own. Tech told me LG knows there is a problem but doesn't know how to fix it. My take is lg doesn't want to spend any money to redesign the piece so clothes are not getting caught in between the little plastic knob at the bottom of the tub. No need for LG to respond since they are not going to do anything about it anyways.

My 5-month-old LG washer model -WT7300CW has gone dead 2 times and I am without a working washer in April'21 now for the third week. This is a lemon, don't buy this model. And LG support customer support is so bad I reached support on 4/10/21 to escalate the issue of a machine not working and to talk to a supervisor, and finally spoke with them on 4/22/21, and their policy of machine going bad three times before they call it lemon is, unbelievable!

I bought a new washer and dryer and not three months later my dryer went out. I call LG and the manager was rude and they refused to fix or replace. The store I purchased from paid to have fixed. I regret purchasing the washer and dryer. I will never purchase another LG product.

Purchased LG Washer in November 2020. Experienced several intermittent leaks. It caused the level legs to stain my floor orange. The stains cannot be removed. Come to find out after the technician had troubleshoot several times that there is an issue with the Deep Wash causing the washer to overfill. Quite upset that this issue exists. The board now needs to be replaced.

I bought brand new LG Washing machine front from UAE, last June, 2020 and it’s model # FH2J3QDNP0 7 KG and after almost 8 months only, I observed it cuts my jeans trousers (expensive ones), and when I contact LG service Centre here in UAE, they came, to take it and check it in their Centre and they informed me that, "We already checked and we haven’t find anything wrong." I am very Upset and shocked, as after 8 months only and still under warranty (3 years warranty), and If nothing wrong as they said, why I complain?, It’s my right to take a new machine, as before I have another LG, for Almost 8 years, it’s working perfect.

I purchased an LG washing machine. First one came damaged as it was delivered without a box. The replacement which came several weeks later after several follow up phone calls is defective - leaking. The company and Home Depot refuse to replace. They insist it must be repaired. This is a brand new washing machine! I was on the phone with an ‘executive customer device rep for quite a while and she could not help. I provided information including the serial and model number over a week ago. I heard back from her today saying she could not have a service authorized until she received the serial number which was not on the receipt even though this was supplied to her on the phone. Sloppy handling. Poor processes. Indifferent reps not empowered to do their job. Never will purchase an LG again!

Our washing machine did not work from the moment of moving into our new home. It was still under warranty. It is a LG washing machine. Model: WT1801HVA. I called LG in August of 2020 to have it repaired. Because we had no idea what was wrong with it and if it was covered under warranty, we decided to go with the flat rate program through LG. That means for one flat rate, no matter what is wrong with it, you won’t be charged anymore than that fee to fix it. This fee can be reimbursed if the machine cannot be fixed. I was charged $219.45 on Sept 2, 2020.

This has been the worse purchase. I have had this washing machine for less than a year and every time I use the machine it pills my clothes (making it uncomfortable to wear), pulls at thread (ruined a brand new comforter), and makes holes. Called LG customer service and they sent someone out but they could not find a problem. However, the problem keeps occurring. I called LG back and they are refusing to send anyone and says the machine is fine. If it was fine I would not be losing money in ruined clothes. I will never buy an LG product again if this is how they treat their customers.

I have worked on LG washers front loads. When I order a motor it is different than the original motor. All it needs is a hall sensor. They decided to change everything. So I do not recommend ever buying an lg washer.

Buyer beware! Rust develops in the top housing of LG washers, starting at the bleach dispenser. It does not matter if you use the dispenser or not, rust will eventually develop there, and elsewhere, on the top and lid of the machine. Eventually rust flakes will get in your wash leaving whites dingy. There is no fix for this problem. It is a result of poor craftsmanship. A class action lawsuit was filed and LG won claiming user problem. Odd how the regular use of their product would be a problem that causes rust. Do not take my word for it alone- search “LG washer rust” and read about loads of frustrated consumers with rust problems starting in the bleach dispenser area, in some cases rusting out altogether. Buyer beware!

LG Customer care is a big hogwash. They are fooling consumers. They simply phone and hung up. This problem has been continuing since December 2020. Despite owning LG machine which is under warranty, washing clothes by hand as new machine is underperforming. Pls be careful before purchasing the product. Defective product profile.

Whilst the machine is under warranty, oil leakage was observed and reported to the Company. They keep on telling that the Machine needs repair. This is undone as to how a new machine calls for a repair and that too within the warranty period. There is a deadlock now as I am persistent with LG for a replacement as fabric had been damaged with permanent oil spots and gradual but sure discoloration.

I am buyer of fht1409zwl model, paid 38k INR. Biggest drawback is washing quality. (Reviewing after 15 day use) When I compare with my old top load washing machine it not even near by it. Second drum size for 9 kg are same as 7 and 8 kg. When I ask same thing from their representative they say their inner motor is differ, motherboard is different. Practically you can't put 9 kg cloths in one run. Waste of money for 9 kg. I am not writing this because of 7, 8 and 9 kg drum issues, but due to washing quality. I use other products of LG. They are extremely good, but not in case of WM. I don't need this product anymore. I love to use old one. BTW I am using other LG product like TV, refrigerator and they are working awesome. Not posting because of any hate feeling but my genuine problem.

My 1st review 10/2020 was not acknowledged... My issues with LG was with my dryer shortly after I purchased my combo from Sears in 2004. Over the last year or so our washing machine has been leaking more and more. The mysterious thing is that it’s intermittently. Well, it finally decided to go all the way crazy & water was spewing from the bottom of the washing machine from somewhere. By the time we noticed it our washing area and hallway was completely flooded upstairs and water was leaking all through our house downstairs. It was horrible! I’m now stuck with a washer we don’t want anymore out of fear of flooding & knowledge the manufacturing company will be no help. After researching I see I’m not alone, but nothing has yet to be done by LG. Life’s not Good LG!

Bought a new LG washer in the fall of 2019, received an error code over the summer. However when I called LG they said no service due to pandemic. Called back later. Was informed no longer under warranty and would have to pay to get it fixed. LG products and service clearly garbage.

The motor grenaded 5 months after the 4 year optional extended warranty expired. LG products are not made to last. My 3.8 year old LG fridge stopped working a month earlier, coils and compressor. LG products may look fancy, but they are NOT make to last.

I purchased an LG Top loading washing machine from PC Richards in Levittown NY. I purchased the Machine in June 2020 and the machine has broke twice already! I called PC Richards to repair the machine as I bought the extended warranty. The machine is leaking from the bottom and it sounds like a lawn mower!! PC Richards was horrible. I have an elderly mother I care for who is on Hospice. When I asked how long until a repair operator can come out to fix they said a week or 2!!! That is ridiculous. I have water in my house and I cant use the washer. I have 6 people with no clean laundry. I spent over a $1000.00 for this machine and the best PC Richards can do is say "it is what it is". I feel like a prisoner. How am I supposed to care for my dying parent who needs clean sheets and laundry daily!!!

Our washer worked well for four years. Now it is banging and traveling across the floor with each load. I depend on the washer for my business and LG doesn't take this into account when servicing. They told me it would be a week before they could send anyone out. Seems unreasonable. I expected that there would be an emergency service centre. Instead, it looks like I'll be running to the laundry mat each day. Something that will put a great strain on my work. I'll research for better quality washer next purchase. LG seemed good at first, but they break, and they don't back them up with service. I can get emergency service on my boiler, why not for my washer. VERY POOR SERVICE. Washer is worthless as it is.

I was fairly happy with my LG washing machine for one year. Then it that stopped working. It wasn't the typical problem I'm told (e.g. pump) and seems to be electrical. It's been 10+ weeks of calls, messages, visits. They have the wrong part listed in their manual so they don't know how to identify the part on my machine they needs to replace (fail). And they won't authorize a replacement of the machine (fail). No resolution, or hope for one, and no one to speak with that can actually help.

We bought new LG 13 kg washer. It's damaging clothes to tear and so far 30 clothes damaged, we send pictures but idiots don't shows interest to solve problems completely. They send technician and says it's perfect as it not live issue. Trying to charge 200$ to fix instead it's in warranty. LG you cheap on your service, Samsung is better.

The LG washer WT7100C leaves a soap residue, lint, hair etc. on all dark clothes washed. I use a timy amount of liquid soap, on third brand, re wash with no soap on speed cycle and may come out with clean clothes. I called the company and they sent a repairmen out who has seen the same problem before, replaced all boards, checked all fittings, etc. all to no difference in cleaning. The washer is 15 months old and I would throw it if I could lift it!!! Just purchased a Samsung for another house I own and have no problems with it. A pleasure to use.

After 11 years our front load washer died. Rubber smell and unable to turn on, we think it was the ball bearing assembly. We opted to buy a new one, same front load model. 2020 model has a shorter waste water line by approximately 2’. (Approximately the same height difference given with pedestal.) Another change is that the Interior cavity no longer has a light. For us, these little changes have a big impact usage in basement area. LG does not sell or provide an extension hose for waste line. Very frustrating.

We bought a very expensive LG washer - dryer for our second home in London. Worked well even though perhaps only used 20 hours a year!!! Now after 7 years it did not dry anymore. We called out for servicing AND LG direct, paid 80 GBP to the servicing company only to receive the message, that spare parts are no longer available. LG answered, "We would, sorry to say, throw the machine away and buy a new one." Result: Never LG again, throwing a complete nearly new machine away, is this green policy???

I have contacted LG on many occasions. At least 10 times. I have called them, and emailed them. My washing machine blew apart after 6 years into a 10 year warranty. I simply receive messages “someone will get back to you “. They never have.

I bought a new LG WT7900 Washer (their top-of-the-line top-load machine) in May 2020 (3 months ago). The direct-drive motor now makes a very loud grinding noise (even though the motor has a 10-yr warranty). I've since learned that this is a common issue that's been going on for nearly a year. I called the LG 800# found in the Owner's Manual. They scheduled a repair appointment with their third-party repair service (A&E Factory Service, which also goes by the name Sears Appliance Repair... really????). I took the first-available a.m. appointment, thinking that'd increase my chances of them actually showing up.

I bought a WT7300CW top load washing machine for my parents to replace an 8 year old Whirlpool machine. It worked well for 14 months. Good cleaning, and dry cycle which reduced drying times. Then, at 14 months the lid latch did not latch a couple of times. At 15 months, the lid latch stopped working at all. I went to the LG website and determined the part number for a replacement latch, and ordered it. The order was a redirect to their logistics company (Encompass). After three weeks, they have given up providing an ETA for the part, citing a lack of manufacturer availability.

This washer left flakes of filth on my clothes after less than a month of washing for a family of 2! Customer Service said to buy a product at Home Depot and run “tub clean”. I did this but the flakes come back every 2-3 weeks and I must run the tub clean cycle and use the product, then rewash my clothes! What a waste of time, money and water! After running tub clean, the tub still needs to be wiped out. At 5’1” I cannot reach the bottom of the tub. I use a step stool which throws off my center of gravity. I also fear that the pressure on my ribs may fracture them...I am 69 and have osteoporosis. I wish I’d never bought this washer.

The machine has many options that are not user friendly. The descriptions of the various cycles are not very informative. We have had it now for 2 weeks and are disappointed in how it performs. You need to watch it go thru the cycles to see what it does, and then make adjustments as you see fit (eg: more water, more agitation, rise and spin). And then the DOWNLOAD setting where you need your smart phone/tablet is a time waster. The engineers must be proud of what they created, but who did they consult on what consumers really want and/or need.

Our LG Washer product WT1501CW, that was loaded with only a bed sheet flipped over into our dryer, spilled water onto our floor and put a hole in our wall. We have contacted LG several times and despite having a warranty, the RA department has said they will only cover a buy back at a reduced cost. After two technicians have come out, LG has stated they lost our paperwork and would need to set up a new claim and have another technician come out. The claim has been open now for 26 days with no resolution.

2 year old machine rusting all along the join at the bottom of machine. When complained and sent photos told rusting around dispenser not covered as powder it is corrosive. It wasn't anywhere near the dispenser. That said, your product is not fit for purpose then, it's washing machine it has washing powder in it!. Now we are told it is poor maintenance on our part and not under warranty. Quality brand? I don't think so. Your attitude to customer complaints is to first blame it on the customer. Your product is not fit for purpose, if it rusts that early it's a washing machine.

The machine was part of a stacked set purchased from Sears in Toronto with extended warranty in late 2012. It was very reliable until 2019 when it was 6 years and 6 months old. It then developed a leak and need a new gasket which was provided by LG under their One Price service (about $280, I recall). Last month it developed a further leak. My wife read the manual and looked for possible causes. She cleaned out the soap dispenser - this resulted in a flood when we turned the machine on.

November 2018 I purchased a LG large capacity washer and dryer. We have several LG appliances in our home so I thought it would be a really good appliance. This washing machine is one of my worst nightmares. Water doesn't cover clothes. I have to lug buckets of water, dump them in and it still doesn't cover clothes. I put in dirty smelling laundry and get dirty smelling laundry when it's done. Change of season clothes that are packed away for the next season are the worst. I changed laundry detergent plus add crystals, all kinds of additives trying to get clean clothes. It doesn't even agitate strong enough to clean clothes. For an expensive investment, it's awful. I'd be better off going to a river and beating the clothes with a rock. The machine runs as it's suppose to but it doesn't do the job. I have invested in a very expensive bucket and I'm upset. I want a washing machine that does what it was advertised to do. Give me clean laundry.

We had bought a washer/dryer combo LG top load machine through Costco and within 3 months the washer would not turn on. It was working fine one day and the next it lost all power. As advised we reset our breaker and reset the outlet, both were working fine. Called LG on 6/13 regarding the issue and was told within 3 business days they should have a technician out to fix the machine. We waited patiently till the 18th, spent about 10hrs between costco and LG customer service, to be told that the service was cancelled by LG. They put another ticket in and asked us to wait again for another service provider to come out. Waited again till the 22nd, still no communication of an appointment day/time, and called LG customer service to be told earliest appointment may be the 30th.

Like many of the other reviews I have issues with constant unbalanced load errors even when the washer is a 1/3 full. Have never successfully completed a bedding wash cycle. Takes 3.5 hours per load. Bought a LG glass top range previously and also had a bad experience. Should have known better than to buy an LG product again. My bad.

Update on 06/11/2020: It is now June 11th and there still is no resolve even though my original review states there is a resolution in process. It is true that LG reached out to me as shown below however, I responded to them and I have heard nothing back. As far as I'm concerned, this "reaching out" with a form e-mail is just more of the same. If I could give LG zero stars I would.

I cannot believe this machine is rusting out- even washing machine I had 25 years ago didn’t do this - right where you add detergent. Wish I could upload photos - but I cannot. I have had nothing but horrible luck with their washing machine from start. It's sad nothing is made in USA anymore.

My LG washer is one without an agitator. It is a water saver and I like that feature a lot; however, there is no way to accomplish a soak cycle. Other than that, I like everything about the washer.

I have had several LG washing machines and have always like them. They are reliable, last forever and can handle many types of loads in it, from heavy items, bedding or delicate. The only issue I have with mine now is sometimes it cannot balance itself. I then have to do it myself.

I really like this washer except sometimes I could not wash a lightweight quilt. The spin cycle would stay on 6 and it was too heavy for the washer to handle. And once the rubber that went around the inside of the machine came off and water spilled out all over the place and the repairman said that happened often.

It has almost too many settings to make it user friendly. The moldy smell does not exist like it did with my Whirlpool front loader. It washes very quietly as long as you evenly load it. The dryer is much more complicated to use.

Pump was replaced two times on machine within 6 years of purchase. First time it was covered under warranty second time not. Agitator eats delicates even though it is front loader. Otherwise it has great features and has a sanitary wash mode and drum cleaner mode.

Exactly a year and two months after purchasing the washer, it started leaking water on the inside of the tub from detergent drawer. Warranty doesn’t cover. I expected at least 2-3 year of problem free operation.

We bought at Lowe's for 800 dollars each the LG Turbo Steam Easy Load 7.3-cu ft Steam Cycle Electric Dryer (Black Stainless Steel) ENERGY STAR and the LG dryer 5.2-cu ft High Efficiency Steam Cycle Top-Load Washer (Black Stainless Steel) ENERGY STAR Model # WT7600HKA, both for under 1600 dollars on sale. My wife loves how quiet they run and how much the washer cleans and very well. I did a lot of research to buy the best for the price and without question we have been very satisfied 2+ years into our use of these to LG products.

I have an LG inverter direct drive top loading machine. No agitator. It does work well but not as well as my old front loading machine. I had to get a new machine because my old one didn't fit the new space. The LG does do a pretty good job of cleaning but is loud. I would rate it as very good but not best. It is a good value for the price. I have had it for a year now. So far so good.

The buttons on the machine are malfunctioning. It is real pretty. The tub is large and holds a lot of clothes but uses low water. I probably will have to get American Home Shield to have someone come fix the buttons that are not working though.

LG top load washer. A lot of nice ideas. It monitors the load, adds water if needed, and adjusts the cycle time to get the load clean or takes less time if needed. But, makes some strange noises. That's why ratings are not perfect. 8 months now. Doing good. Overall would recommend.

After looking at a few different brands and asking the sales person questions about the two different brands and the options on both we made the decision to purchase the front load steel drum LG. The size is perfect and while the space didn't permit the two in one option it is still awesome and it works great for all different washes including comforters. I couldn't be happier with it and as a bonus once my husband learned how to use it he does laundry now.

The washing machine has a large tub with no agitator that can do huge loads and can be opened during cycle if needed unlike front loaders, so far so good. I have the matching dryer and find the lint trap lets lint through so I hope that is helpful as well.

Love the capacity 7.2. The machine is quiet and efficient. My clothes come out clean and never damaged. I enjoy being able to wash my comforters and entire bedding in one load and have it come out as clean as I expect from a smaller load.

Everything works good. Nice features. Good quality. The only thing is when washing you don't put a lot of detergent and it seems the machine doesn't wash good but it does. Everything is electronic. I would like the traditional one.

Very happy with the washer and features but one. We don't feel that there is enough agitator action during the washing cycle. The different choices for washing loads is sufficient for all types of clothing. The reminder sounds during a washing cycle are very helpful when washing numerous loads of clothes.

The machine smells and water drained from the hose after every wash. It doesn’t clean well and is a loud machine! Wish I would of done my research on this machine, very disappointing spending all this money.

I've had our LG machine about 10+ years now and have NEVER had any problems with it - my clothes come out fresh and clean. The best machine I've ever had (and I'm 90 years old!!). Very easy to load and unload. I do rugs and other heavy items - great!

I love my LG washer. It’s self-adjustment for water levels based on load is a water saver. However, the ability to increase the water level manually if wanting a greater rinse still gives me control over my laundry. With its many available washing options, one doesn’t have to “think” each time a load Is added; if I’m washing towels, I just choose the “Towel” option and the machine does the rest. My spin cycle is extremely effective, making the drying time a minimal. Last, the size of the tub is large enough for a thin blanket. This is nice when needing to wash stored bed coverings prior to winter use. The only con I might have is getting the message “uneven load” and of acing to stop the machine and adjust the wet items. This usually happens if I have a mix load of unlike weights.

I have been using the LG washer & dryer for about 5 years. I am very happy with them and they have been very reliable. No problems at all. I would buy them again. They hold a large load and can handle delicate up to large bulky loads.

I love this machine. It is perfect in every way. It has all the cycles, gets my clothes clean and has a signal when it's done. It also has a huge capacity, and handles blankets and dogbeds, no problem.

The washer has held up well for 6 years with only minor repair needed. As we found out, you have regularly clean the drain filter but its easily accessible from the front of the machine. The machine we own is not heavy duty but perfect for my wife and I now that the kids are out of the house. We will buy LG again when we eventually need a new one.

We have had some issues with our LG w/d and it took some time to resolve. Thanks to LG customer service we are in better shape now. This is our second LG w/d and the first purchase was a good one so we thought we would purchase another one, but we were not as lucky this time. The problem did not stop our w/d from working but the dry cycle lasted to long the sensors had to be replaced. Overall the support from LG has made our experience a better one.

I appreciate my washer, however, it’s not completely reliable. For the most part, it is. It’s just sometimes it stops and stays filled with water. I have to unplug and plug it back in. Other than that, it works pretty good.

So far I have not experienced the issue of mold on the door, and I have watched carefully. My 7 year old Maytag was very rough on various fabrics; the LG is cleaning clothes much better with less water and less Tide. I think the Maytag, for all its advertising, should have lasted longer. Maybe I am naive.

I love the features. The quality of the machine is top notch. I can wash blankets, sheets, big batches of clothing. Everything comes out clean and I am confident that the machine will work every time. This is my 3rd same washer. It was more money then the others but worth it.

Effort free washing experience, super quiet and cleans clothes very well. Very friendly and easy to use. A setting for every type of clothes. Makes it easy go full auto or select different settings like water temp or second wash for heavy soiled items. Very happy with my super sized front loader washing machine.

My LG washer is a front load and has the typical difficulty of keeping the seal clean and odor free. I will never buy a front load again because of this. I had an LG French door bottom freezer and the motor died after only 6 years. Will never purchase one again.

This is a great machine. Really good. It cleans good but one problem it has the rubber from the front loader starts to smell after one year about.

This washing machine was here when we purchased our condo. It has a stainless drum. I probably would have skimped on a washer if purchasing myself. However, since inheriting a washer of this quality, I have become a believer!

Only set back is stain removal, regardless of detergent brand most stains will not come out. Need proper stain treatment before washing. Not sure what else to say other than I cannot see a difference between regular cycle vs steam cycle. I did have a rust issue after the first year in a so called rust free washer. It took some heavy persistence using a few legal terminology, and social media exposure threat to get it replaced. Not the best when calling in for a defect after the first year!

Within a very short time, the lack of enamel became evident. In fact, just over a year old. I had no idea that the warranty was so short - I had forgotten but the top, for a good 5 inches around the bleach hole, the enamel all wore off and is a complete rusty mess. Customer service could not have cared less. They denied all responsibility and said it was out of warranty.

14 year working every other day almost. Minor issue during the course. Machine is still works great, quiet and efficient. It was one of the best tools I bought in my life. I had to change one valve but that was it. I would buy again if needed.

Great appliance that only uses the water it needs and no more. Had proven to be very dependable and reliable. Offers many custom settings. I think the best feature is its auto water feature, since we're on a septic it's not using unnecessary amounts of water on smaller loads.

This has to be the worst line of washing machines I have ever had. It broke down the first week I had it and just kept breaking down at least once or twice a month. I had it for 1 year. Sold it for $80. Nobody would give me more than that. I had to purchase a new one.

I been having my washing machine for over 5yrs and I love it. This is my second set, my kids and grandchildren, act like I'm the laundromat so I do tons of laundry. These washing machines came long way from when I was grown up.

My 7100 series LG top load washer is awesome! I had a very expensive Bosch front loader that sounded like a jet all during the spin cycle (even on the low setting), and it grew mold. This LG is quiet and the tub is huge. I am very pleased.

We've had our top of the line LG washer for 5 years now, and it gets used almost every day, more than once. It always runs perfectly and does a great job of washing our clothes, and heavy bedding, and even rugs. It is a top loader and extra large capacity. It has an Inverter Direct Drive system. This is the best washer we have ever owned, and I would highly recommend it.

Typically a fan for LG products but not loving my new washing machine. The machine works well but is difficult to clean the bulky rubber bumper/drain/filter AND the machine retains a foul/mildew like odor.

It's front loading and the seal is constantly covered with mold under the rubber around the opening. LG has done nothing to correct it. They did a recall but that only went through the early 2000’s. Mine is a 2010 and I constantly fight it. As much as I like the front loading vs top loading I will never get a front loader again. Fortunately the mold doesn’t get on the clothes. It’s just the idea. I also keep the door open when not in use. That way there is no moldy smell either.

It started to leak on the floor so I googled and found out the problem and fixed it. I really have no other problems with my washer. There are a lot of choices for how to wash. I like the choice of extra rinse but I wish there was an option to ONLY RINSE. It's my LG refrigerator that gave me endless problems.

Updated on 05/27/2020: After telling me that there was a scheduling issue with my ticket, LG has disappeared again. I had to remind this fraudulent company that that schedule issue has been there now since April 11 2020. They make promise that someone will call me in 5 days to schedule to fix the machine and nothing happens. I have already spent too many calls and emails with this fraud company. I am also questioning how does consumeraffairs.com get paid? As the brand disappears on you after saying talk in private and there is no option for the consumer to ask why or post another comment. I plan to buy another washer /dryer if this fraud company is unable to fix my machine by Friday 5/29/2020 and I have already filed a ticket with BBB and plan to do that Virginia consumer affairs as well. Prior history is below.

This was my first appliance purchase after the machine that came with my first home broke down unexpectedly. For several months I started researching washing machine features in multiple ways and LG kept showing up. The price, features and dependability of this appliance has earned my vote.

Couldn’t ask for more. The control panel is easy to understand and use. The amount of laundry that it washes is huge compared to what I had before. I had a Bosch front loader and it only washed half the amount of laundry and still didn’t clean well. I didn’t realize how clean my laundry wasn’t, until I used the LG. The matching dryer is super efficient he clothes faster and with less wrinkling. Never used LG products before. So glad I did. Now that I’m moving into another home, I’m looking at LG for all of my kitchen appliance needs and I’m taking my washer and dryer with me!

I purchased our washer 2 years ago. It is a front loader, works well with very little water. Controls are easy to use, and it has a all fresh clean feature. It holds about 3 regular loads in one washing, although I don’t put that much in it.

We have an LG front loading machine. It is the best washing machine that we have ever purchased! The clothes get so much cleaner than our previous machine. We love all of the options for different load choices and especially the fast load for clothing needing to be washed quickly in a pinch! Love the fact the drum is at eye level. This was an awesome purchase and would highly recommend LG!

Have had no problems with my LG Washer and Dryer that I purchased 1/2017. I am 5 ft. 7 1/2 inches tall and it is still hard to get all the clothes out of the washer as tub is so deep. Other then that, I have been well satisfied.

Very good mini portable automatic wash machine, hooks to sink faucet. Lightweight with wheels to move around. Multiple cycles and water levels. Holds about three towels, 10 large t-shirts or two pairs of men's jeans.

It's beautiful inside and out. Mine is the "large" capacity stackable.... hard to find. Stainless!!! Lot's of great features.... even a steam option (haven't used the steamer yet). Very, very nice.

I am very satisfied overall with my washing machine features and performance. The only thing that I would like to change is the seal and all around the crevices has to be wiped dry after every load otherwise it starts to smell moldy and so do the clothes afterwards, so then I have to clean and deodorize the machine every so often.

I selected an LG based on 1) the general rating of various sites and 2) my son's personal experience using the product. It is spectacular; laundry has never been so clean, have not, after several years, noticed any deterioration of clothing as a result of the washing experience.

My LG washer was priced great from Lowe's when we bought it. Unfortunately it does not CLEAN the clothes well. I reached out to LG within the first year and customer service told me to go to the online tips and read there. I told them this is an ongoing issue and they could not be bothered to try to help. Now the washer is about 4 years old and wobbles vehemently during every wash. For the record my old whirlpool washer was still working after 16 years when I sold my last house with them in it, nothing like American craftsmanship.

Too many quirks and clothes never smell clean or feel like they're clean. Too concerned about water usage and doesn't use enough to make clothes clean. Sold machine after yr. Took a big loss and purchased a no-nonsense Whirlpool that use lots of water and has good old fashion agitator and clothes come out fresh. Clean.

I'd like the ability to just rinse, wash or spin if I want. I like the quality of the machine and added features. The machine is easy to use, very intuitive. Being able to set the wash cycles as needed helps on time management.

I enjoy my machine, it is efficient. I’ve had it for about 5 years. I love the large tub, It holds a large load. I am able to do my king size sheets and spreads. I did consider a Samsung but in studying LG I found that it is a good sturdy machine and I do love it.

I purchased the LG pair during a black Friday sale. It was a substitute for Maytags. I have been completely satisfied with dependability and cleanliness of the front loader. Economical, controls are easy to use.

I bought a front load LG Washer almost 8 years ago. Amazing how much you can put in it! Never had any trouble with it. Amazing how much water it saves! Just proves that LG is exceptional. All my appliances will be LG-if I find them on sale. They're just a bit pricy for my budget. But worth it!

Great product. Bought them 8 years ago and they are still going strong. I would definitely recommend that people purchase these units, they will definitely be satisfied, I have never had any trouble with these units, I am a very satisfied customer.

I LOVE my LG high efficiency washer. I have no complaints. It is reliable and has so many great features from delayed wash to extra rinse, it has a delicate cycle, a heavy/bulky cycle as well as a quick wash cycle. You really only need a small amount of detergent with this machine as well. Clothes come out fresh and clean! Believe me. You will not be disappointed with this machine!

Been a reliable washing machine. It's survived 4 moves without any issues. Have not had any smell issues, water leaks. No issue with corrosion on the drum or motor. Would definitely buy another LG washer again. The machine just works, it's now 10 years old and hope to stretch it to 20 years.

The product itself is an amazing product. The performance and the results is the best we've seen. The process in ordering through Home Depot and home delivery was challenging but LG customer service was very helpful. Would definitely recommend this product to others.

I bought this set because I liked the look of the stainless steel with a clear coat on top. Unfortunately after 3 years the finish on top of the washer didn’t hold up and had many marks and streaks which is weird because the finish doesn't seem scratched—just has discolorations. There is one setting, Sports wear, that has no features associated with it which seems like a bug. You choose it, and there are zero settings. No temp, speed, spin etc. They are just blank. I do wish I could add the fabric softener setting for every type of wash, but it's not available on several. Otherwise it seems to do a good job and has great capacity.

Very sleek looking. Color (slate) is great. This is my first front load washing machine. Very handy. I love all the cycles. The quick wash is a nice feature. I like the way it really extracts the water in spin cycle. It really cuts down drying time.

I have an LG washer and dryer. The first LG washer needing a big repair about year three and I felt it better to get a new one instead of paying a large repair bill. I have had no problems with this washer and have been pleased.

Despite the fact that my washer & dryer are 10 years old, they have been very reliable. I have had problems with the rubber gasket & smell in the past. I used sanitizer and dried the gasket many times. The washer door now stays open all night and slightly during the day. My wash is clean even after 10 years of constant use. I have had one service call in the 10 years and it runs like a charm still...

Front loader machine is great--steam cycle/sanitary cycles are a PLUS. The only negative which really isn't a big deal but the labels designating cycles wears away. Maybe make a plastic replica that can be applied over the original markings. I have put my trust in LG for years--from dishwasher, refrigerators, big screen tvs---can be beaten.

We have had LG for eighteen years and only one belt broke during that time. Full loads dry with 35 minutes and there are several options for both temperature and time to choose from. Also very quiet.

I have a LG washer and dryer, both are four years old. I’ve been having intermittent issues with the washer not spinning/throwing a code. Three months ago I called LG to ask who the authorized repair rep is for my area (I do not live in a remote area). Two separate phone calls and 45 minutes out of my life and still they could not tell me who to call in my area. I finally emailed again about a month later and was provided two possibilities, one of them does not service my area. By the time I got a repair, the washer was completely seized and cannot be repaired. The washer went to the dump today. An email to the VP of service in Canada four days ago has not even been acknowledged. Absolutely deplorable customer care and more aggravation than it’s worth.

Love my front loading machine. The red color is beautiful too. It has everything you could wish for, lots of cycles, options to change temp, and even delay wash start time. The wash finished chime is pleasant and the volume can be adjusted. It is efficient and quiet. I love how much water is spun out of the clothes, reducing time in the dryer. I also bought the pedestal drawer for the bottom which helps save the back from discomfort when loading/unloading. I have had my machine since 2007 and have only had to replace the water pump in 2019. I highly recommend this machine, it is worth the money.

I have owned this washing machine for three years, It has been reliable and I have not had any issues and would repurchase as well as recommend the product to my family and friends. It is also easy enough to understand that I have been able to teach my 11 year old daughter on how to use it!

Many years of faithful service. Washer Gets clothes clean. Quiet. Dryer doesn't cook hot, so can take clothes out damp that don't need total dry. Run loads with bleach periodically to prevent mold. Occasionally bleach spots show up on subsequent load clothes.

Love everything about my large capacity LG washer, except when washing my husbands' "iron hose" work pants. They are super heavy and even on heavy duty cycle, it doesn't spin them out well. This was the only problem I have had with the LG brand.

I like the fact that the machine has a sensor that adjust water based on the size of the load. It is over 5 years old with no problems. It cleans good and there are no issues with the spin cycle regardless of the type of load.

LG is ok. Big washer does what it does but far as water it need more water just enough go in there..also if you don’t have a full load that all it wrote it will not wash but after all that it will wash the clothes clean.

I get clothes very, very dirty so can't use the regular wash, I use bulk wash for the extra water because if I don't, it uses small amounts of water to clean, which works well for regular laundry, but with my clothes (lots of red dirt) it muddies the water, so the extra water washes it out of the clothes. My clothes are always clean.

I love my LG washing machine! It was a little cheaper than Samsung brand and it really fits the bill. It is very energy efficient and doesn't use a lot of power. I also enjoy how thorough and fast it is!

It is very easy to use. It cleans well and has lots of options that save time and water and guessing which setting to use. I Have owned and used front loaders before and this fits the bill. The only drawback, if you could call it that, is you must leave the door ajar when done to prevent a mildew smell. But that is really just normal for a front loader and this one is better than most.

Ordered washer and dryer in October for January delivery at new home in NM. They weren’t delivered until February. No help or even empathy from LG. Customer service is non existent. Ordered through Home Depot and they were helpful. They even told me LG would not return their calls as well as ours.

I have a front load washer that I hate. I am the only person in my home and doing laundry requires me to wait two weeks or more to collect enough clothes to even get a slight bit of water. Stupid. I would go back to my old top load, water in tub washer from Kenmore.

Very reliable front loader. Bought to replace another machine of similar size; size being first determinate, because of basement entryway requirements. Secondly, I had previously read print and online reviews, as well as heard some personal testimonies of the reliability of the brand. Some unique features of this machine are the touch screen controls, direct drive drum and the quiet operation with the lilting tune at end of wash. This machine is Wifi capable, but I haven't availed myself of this feature. It is also able to pause the machine anytime and resume without resetting the controls. My clothes get real clean and the cycles are not overly long. Compared to a top loader this machine is also a water miser, HE detergents are advised.

First time buyer of LG appliance. Although the tub is quite large when doing a very large wash the machine will not work and will stop completely, which is an issue for me. I would rather do my large bedding in my home rather than go to a laundromat.

Very pleased with LG machine performance over 4 years, just coincidentally had first problem with drain hose clogging, easily fixed by removing hose and rinsing out. Electronics have had no issues, nor has physical washing elements.

Large enough washer to accommodate many items big and small, features make it easy to use. I love that the amount of water used is determined by the size of the load. I don't like that it doesn't have an agitator, but after standing and watching it cycle, I'm confident is does it without it. If it had an agitator, this would be 5 star to me.

It's a front loader, and has many options for washing, as well as the dryer. I would recommend the LG brand. They have been very dependable, and has aided in helping keep our electric costs down. Very economical to run!

Machine does not fully drain, allowing a smell to build up and be washed back into your clothes. Difficult to clean debris from drain holes in rubber seal. In the event that you need to drain the machine, there is no drain function. It needs to be manually drained from a tiny hose at the bottom of machine. And for us, that meant into a hose, through the garage and down the driveway. Look for a drain feature on my next purchase!

So much better than my last washer. Loads easier. Gets clothes cleaner. And is quiet. Love that you can add water to the wash. Love deep wash and the various settings. It offers total customization to each wash. Don’t care about WI-FI but I guess it can be useful.

Got my money's worth, as had washer 8-9 years and finally was condemned. Washed 8-10 loads a day, everyday with 8-10 family members in living with us at anytime. We live out in the country and have moved 3 times in the 9 years making it hard on the machines, but they always gave great service.

Cleans clothes, water efficient and never clogged. Replaced one motor mount after four years. Handled large blankets and really dirty jeans well. Can be slow. Display codes easy enough to find on internet. Dryer stacking mounts a bit tough to find.

We decided to replace our stacking washer/dryer with a new front loading combo. While there are more features than you can shake a stick at, there is a nice electronic tune that plays at the end of a wash and the wash seems very efficient, the dryer is less performant. The standard dry cycle seems to take 6 hours and even though there is an option to dry for less, anything under 2 hours and the clothes are still wet. I'm still happy overall with the purchase - I like the easy-fill detergent/softener drawer, the build quality of the whole appliance and the large drum to hold the clothes so I would definitely recommend it to others.

So far our LG washing machine has lasted us 11 years. The first 6 years we were washing clothes for 6 people, then for 4 people the last 5. We have only had a few issues during this time. I hope it lasts for at least 4 more years.

We purchased the LG WM3700HWA front loading washing machine to replace an earlier model that had begun leaking after 11 years of use. This is a workhorse as we have 3 adults and three boys ages 5-9 that keep the laundry running 2-3 times per day. We are very satisfied with the performance and clothes come out clean... Most of the factory set cycles are perfect for our needs. We highly recommend this washing machine.

Only downside is that I have to put detergent in before water is added (because machine won't start until the lid is locked) so clothes are piled on top of undiluted detergent. Probably standard process in newer models.

LG has a problem with their washers and will not acknowledge or fix the problem. They will not even own the fact that they are poorly made. We have had nothing but problems with ours and we have looked online and found it to be a major problem. Called LG and they are aware but will not admit to anything leaving the consumer all on their own.

Never had a problem with it. Front loader. I leave the door ajar so I have never had a problem with odor like some say they do. Saves water and detergent. I would recommend LG brand and would buy again.

The washer is nearly two years old and so far has worked flawlessly. It is nearing the average lifespan of today's appliances so we shall see. Washes fine for a new machine. But, all the new water requirements and soap requirements make the new machines not as good as the old ones.

I have an LG front loader. 6 yrs. old. Never had a problem. The quality is excellent. A few minor things I would change, like the short bursts of water when filling. Cleaning is very good and they spin so dry that it cuts down on drying time in the dryer.

The machine broke in the first 3 months and it took 3 months for LG to fix the problem. The machine broke again and they had no way to fix it. Resulting in a $500 cash payout from LG. I was able to use a “bush fix” to the machine with a part I fabricated myself. I have a large family. We bought the biggest and most powerful in its class and it failed to withstand the amount of use we need as a large family. I will not purchase an LG product ever again.

The LG washer and dryer are the best ones I ever had, they wash and dry great and had very few problems with them. Have them for 11 years, I would buy the same brand if I needed a new pair. They also fit a lot of clothes with no problem.

The sanitary and steam settings are wonderful, but I also enjoy the quick wash for small, irregular loads. I appreciate the laminated directions and details regarding how to keep my machine lasting longer.

So far haven’t had any problems with my LG washing machine. It is easy to operate and cleans the clothes perfectly. You can choose your own cycle but typically I usually just have normal loads unless I am doing a towel or blanket wash in which I choose one of the heavier load settings. I love that I can also add an extra rinse or 2 to any load as well.

Buttons on the machine are cheap and broke right after the warranty expired. Customer service was totally worthless about the issue. Will never buy an LG appliance again. Very cheaply made appliances...

I have have had the electrical panel replace due to not flushing the other time it was the not spinning correctly so I had paid for extended warranty, and that's my only satisfaction. But I will never by a LG EVER AGAIN!!!

Have had this washer/dryer for close to 10 years. Both have worked well. We have not had any mechanical issues. Washer has done a great job. I would recommend this brand to others. Both units are front loaders. The drums are large which I believe helps circulate the clothes to do a better job of cleaning.

It is customizable to meet the needs and time that I have. It does a great job with every fabric type. I like the speed wash function when time is an issue. The choice to have or not to have music and the decibel too as a choice is appreciated for completion of a load.

My LG washer dryer combo, stackable, is nothing short of fantastic. It uses a small amount of water to do a really good job of cleaning my clothing. Not only every day clothing, towels, sheets, blankets and jackets. The machine is extremely quiet and has many features that allow me to tailor the machine to what I am washing. I have never owned a front loading machine before and this one has served me extremely well for the last 15 months. I always leave the door open and I’ve never had any kind of an odor issue. I have read where some times washers will develop that even when the door is left open. That has not been a problem and I do not anticipate it will be a problem. I expect my LG is still going to be serving me well in another 10 years.

Well this washing machine is AWESOME. Works great and I can wash 15 beach towels at one time and even King Size duvet sets and NO problem. I have had this machine going on 10 years and I have had No issues. Even sings me a nice tune when it is finished....

Very reliable. Various cycles. Wash time availability. Quiet. Great appearance. Really does the job! Ease in operation. Very gentle in operation. Clothes are washed with care in every cycle. Has a speedy wash cycle. Also, has a sanitation cycle which is definitely a plus, It is a great purchase.

Had to replace my 12 yr old machine last year and I am so happy with my LG. Very expensive but worth it. The washer does not have the center drum which makes a HUGE difference. It’s quiet and the dryer dries the clothes well and fast.

I really like my LG washer. It’s fairly large, I can fit 15-20 of my largest towels and still have room for washcloths and hand towels. It’s very quiet as well. Lots of features and settings for example, setting for towels, cottons, perm press, delicate, and bulky items. There is also a setting to sterilize items. Very happy so far with my washer.

My LG washer is awesome. Clothes come out perfect and appear new even after several washes. The different cycles accommodate your every wash need. Tub cleaning cycle is easy and perfect for maintenance. Great product!

First washer for me. Going to washaterias 55 years, not anymore. I researched item for years, paying attention to what was new, reading Consumer Reports etc. When I got my first home a few months back, I knew what to do. I set up alerts and bought the LG Direct Drive. Its spin speed lets me just hang clothes overnight with a fan, no need for dryer. OK, I couldn't afford a dryer so a faster spin cycle was very important. Machine is excellent.

For the most part I love my LG washer & dryer. I have more options than what I need but it’s nice they’re available. Very dependable!!! I have the front loader and it’s stacked which saves a lot of space!

Machine will not run with door open making it impossible to scrub stains out once clothes are wet or clean inside of machine. At 5’4” I cannot reach the bottom of the drum to retrieve clothes. Shuts off when out of balance and no way to tell if it was in wash or rinse cycle.

I have a front load washer. I have no trouble with this machine, it’s easy to use, adjustable temperature controls which I like. Adjustable spin controls, excellent in spinning out, almost dry when I put them in the dryer, cuts drying time a lot. Takes only 20 to 30 min to dry large load. Impressive. Only one thing it has an extra water button for all cycles except for the speed wash cycle. Wish it had that. Regular wash is long which I don’t like. But washes great.

We had this washing machine for at least 10 years. The only problem that I found with the machine was when we lived in FL there was a problem with it stinking but on the West Coast we haven't had that problem. We have only had it repaired once and my husband was able to do it after watching a video on YouTube.