LG Washing Machines Reviews

This is cleanest my clothes, etc. have ever been after washing. The machine is also not loud. Many features and options. My whole household loves our new LG washing machine! Definitely recommending. Next to purchase an LG dryer.

My LG washer broke three months ago. I have a service contract but the companies LG hired to repair the washer have done nothing. I can’t even call them. Their mailbox is full. They do not answer or return or leave messages. I have a $1500 steam washer and I’m still going to the Laundromat paying to do my laundry for three months. Next time I’m going back to Maytag.

We had this washing machine for at least 10 years. The only problem that I found with the machine was when we lived in FL there was a problem with it stinking but on the West Coast we haven't had that problem. We have only had it repaired once and my husband was able to do it after watching a video on YouTube.

This is our second LG washer (and dryer). This product works great and is very quiet compared to our previous brand. Great features built in to the washer to handle all of your washing needs. Couldn't be happier with this brand of washer.

Machine will not run with door open making it impossible to scrub stains out once clothes are wet or clean inside of machine. At 5’4” I cannot reach the bottom of the drum to retrieve clothes. Shuts off when out of balance and no way to tell if it was in wash or rinse cycle.

Have been a user of this machine for almost 10 years, with no issues at all. Basically it’s just the push of a button. Although these were a perk from a casino, I’d purchase them anyway. Easy to keep machine clean and functioning. So very pleased with this product.

Updated on 05/18/2020: In a previous post, I reported my washer disaster. A week ago, I heard from LG (Louis) indicating they would provide a new washer in 5-7 days and was asked for proof of purchase etc. I provided that info. Since that time, no contact from LG and they never provided me with contact information. So I sit waiting for them to contact me or reply once again through Consumer Affairs. LG, if you are reading this, please contact me.

This is my first LG. It is hands down the best machine I have used over 50 years. It's quick, quiet, easy to operate and clothes come out clean. It is also easy to keep clean. Can it get any better than that?

I have only had it for 3 months, but have used it quite a bit. It is replacing another LG that I had for 12 years before the motherboard went out. I still need to learn about the wifi feature, but haven't needed it yet.

Has been a good product overall. Some of the plastic parts have broken - cheaply made - but otherwise reliable. Has held up well over the last several years but at around 10 years starting to show some wear on the drum suspension from what I can tell. Guess most washers are only made to last at most 10 years. Then when a repairman came to see why it was shaking more than usual would probably be more prudent to buy a new washer than have the old one fixed.

The appearance of the washer is great but it's not user-friendly after 4 months of using it and using it lately it has now developed a very loud annoying squeal and please do follow the soap guides otherwise you're going to be washing them two to three different times to get the soap out. I've learned how to use it since having it so my life's a little easier. Thank you.

I love my new washer by LG. I can wash a queen size comforter with no problem. It get the clothes very clean. It is energy efficient which makes it a great deal. My clothes come out of the washer very dry and there are no wrinkles. The tub is a small size but very deep. It is a top loader. Great product

I love my new washing machine. I haven't had it long. It is a super large capacity. Only problem I have, I am on the shorter side, so I have to stand on tip toe to get everything out of the bottom of the machine. It will hold 2 loads of clothes, easily. And, a large comforter.

It's a modern washer with all the bells & whistles I could ever possibly use. It seems to be quality built & runs quietly. We previously had the older model of the same washer which we used daily for over 5 years with no problems & the new washer is an upgrade.a

Very good machine and reliable. You never have any problems with the washer and it cleans your clothes very well. It would be a wise move to purchase this washer. The panel takes some getting used to but you eventually learn the processes.

I replaced a 14 year old LG and had such great service, I automatically went back to LG. The only reason the 14 year old machine died was a roommate spilled bleach in the control panel and shorted out the electronics.

Doesn't clean clothes, doesn't fill with enough water, drains to empty when soaking clothes, has to be filled on bulky setting to cover clothes with water then changed to proper setting when clothes are covered with water, with bulky clothes they usually aren't balanced properly after wash cycle and if you aren't there to balance the machine it will refill, spin and refill endlessly until the machine thinks it's balanced. Smart machine?...hah! I have wasted so much time and water on this piece of garbage. I wish I had my 1954 Frigidaire.

I bought my LG Washer and Dryer back in 2007 and they are still going strong. They are big enough to fit our king size comforters so no trips to the dry cleaners or laundromats. I still love them.

I purchased my LG Washer and Dryer this past winter. Love it, can't say enough. Easy to use. Handles big loads like towels and sheets beautifully. Another feature I really find helpful is the whites setting. Works wonders on stains. I don't know why I waited so long to buy a new set of appliances when this is such a gem.

The original was a Samsung which was replaced as it was new and junk. The LG has nice, clean operating features and reliable and never an issue. Loads are clean and spun out very well and no noise. You would not even think it is operating as it is so quiet. Ordered the pedestals as well for the front loader and second best item with it for storage. Give a full 5 star Rating.

Use the sanitizing cycle every week otherwise the old water in the drain will contaminate your clothes. Not having an agitator is definitely gentle however, the spinning cycle if set on high will shred everything especially towels.

Great machine. Does what it is advertised to do. Efficient, large load capacity, easy to clean. Does not move if you adjust the legs to level the washer. The only issue we have is the washer is under cabinets that are installed in our laundry room. It stick out a little more that I would like.

We've always been happy with LG items and this is no exception. We purchased the large front loader stackable with same size LG Dryer. The very best! Low noise, large capacity takes on king size comforters effortlessly and does an awesome job.

I’ve owned the washer and dryer for over 9 years. Never an issue with either one. Washer and dryer performs well. Only drawback is emptying the water from the lint filter once a week. It’s low and bending over and waiting for the stinky water to drain can be a pain.

We purchased our LG washing machine 11/18 from Best Buy. We opted at the time to not get the extended warranty, since in our 50 yrs of marriage, this was only our 4th set... After washing clothes last weekend, I noticed that the agitator was not attached. I called my repairman, thinking that somehow the agitator had disengaged from the transmission, and it would be s simple fix. What he found was a broken transmission shaft... The broken part being the size of my little finger, completely broken in half! The cost to repair $300. We launder approx. 7 loads of clothes/ week, none of them being very large.. How did this happen!! CR gave this machine a good rating, I call it a piece of junk! This will be the last LG product that I will purchase.

Agree with the other one star reviews with this issue. This top loader never gets enough water in the tub (on normal cycle) to even get most of the clothes wet, let alone all of them! How can anyone expect clean clothes without water? I always need to press' extra water' or 'deep wash'....which really wastes a lot of water as it will then fill up to the very top rim when I only want it to cover the clothes in the tub! Ridiculous machine - don't they test these things before putting them on the market? So wish we'd returned it when we had the chance...but hubby said 'we'll get the gist of using it' HA.

Nothing but trouble since very first wash. I've used my new top-of-line LG washer about a dozen times. In about 75% of those cycles, it makes a grinding sound so loud that it reverberates throughout the entire house. When the repair tech finally came (after I filed FOUR support requests), the sound didn't occur during his visit and he said he couldn't repair it. He also said the problem is a known issue, and even if the sound had occurred while he was there, he couldn't repair it anyway because the problem is electronic and not mechanical.

Clothes come out dirtier than when they go in! I have the problem that many others have: ashy-colored residue on black/dark clothing. Today, I'm now getting ashy-colored stains on my white clothing. I've not been able to figure out if this happens after washing dark clothes, white clothes, hot, cold, or ??? I've not been able to discern out a pattern for it. So far, I can't avoid it. I've read the reviews and LG comes back and asks for private messages instead of making solutions public. How do I contact LG so they can give me the washing experience they want me to receive?

Can’t even give this one star. I won’t rehash in detail the previous reviews about this miserable washing machine. I have had the same problems: won’t fill with enough water, starts wash cycle with some clothes not even wet, goes out a balance, and it leaks. My first service call was after one month of operation. The technicians put in a new computer board and said that would fix the low water and out of balance issue. It didn’t. I then bought a service insurance policy and glad I did. I’ve had at least four additional service calls to fix the above issues. The rust water leak has stained my travertine tile and the water has warped my baseboards. Still leaks. This has been such a unpleasant experience. I will never again buy an LG product. For the rest of you consumers, stay away from this washing machine.

We purchased a top-loading direct drive LG washing machine at Best Buy a few years ago. From the beginning it has not been a good experience. The steam function never works and it crashes 1/2 way through the cycle EVERY time... and we then have to empty the machine and start over again. Add to this that the regular cycle does not fill with anything close to enough water, and the result is consistently dirty clothes and/or soap that dries inside the machine. And we can't even think about a load larger than about 6 or 7 large towels... as it overloads and "tilts" so we then have to drain the water and remove 1/2 of the load. If we had known how terrible this machine was going to be, we would have bought ANYTHING else. Do yourself a favor and avoid LG washing machines! We wrote to the company 2 times over the last few years and our letters are ignored. They do not seem to care about their customers.

I have an LG washer that is almost 4 years old, it just stopped working. I looked up how to trouble shoot with a hard reset. This worked and I got one load done and now again nothing. So disappointing as this product was by no means cheap. There is no reason I should have to but a new board for a washer that is not that old.

Less than a year old and poor customer service. We purchased a front load washer and dryer. Our dryer stopped working and would go from 1:55 dry time to 01 in a minute and would not dry. Repair people came to fix the problem. However it is still not fixed and washer is leaking and ruined our new wood floor in the process. I wanted a refund for a washer and dryer we purchased less than a year ago to purchase new and a different brand because we continue to have issues with it. Customer service was not helpful and said they don’t do refunds and that someone from repair has to state it is defective. As a full time teacher it is hard to find time to keep having people come to repair it and only to have different issues with it.

My husband and I purchased this top loading LG washing machine on January 2, 2019. Mid February 2020, as I was doing laundry, I heard an extremely loud noise. The washer had jumped all over, dented our wall and the frame of the washing machine was bent outward. The top was also popped off. The warranty was only 12 months, therefore out of warranty. The process that LG gives us for filing a complaint is extremely difficult. We have been given standard email responses. As of today, they have not contacted us to discuss the matter and resolve it.

The washer was repaired and now is working without incident. A1TV Repair did a fantastic job and LG made a concerted effort to get this resolved. Thank you!

I purchased this machine because I was told that the direct drive technology made it very quiet. This makes a very loud grinding noise when in use. The noise can be heard from every room in the house. It is so loud that we can not talk on the phone when the machine is in use. The first time I heard it, I thought someone was in our yard with a chain saw. I cringe every time I use it and hear the loud grinding noise. I am so disappointed that I spent the extra money to get this machine that was suppose to be so quiet. I strongly discourage anyone from wasting their money on this machine.

If I could rate this with zero stars I would! There was nothing wrong with the 5 year year old washer, it was the computer board and LG no longer provides updates! Only 3 years in, Almost every load gets an unbalanced error. You have to adjust the load so it will start again. This can happen 5-10 times before you finish one load, which can take all day!! You can replace the computer board for just under $300???? Why would we keep using this machine or anything from LG?? We have never been so disappointed or frustrated!

About 75% of the loads will experience an out of balance error. The washer will "attempt" to recover by entirely filling with water, agitating and attempt to re-spin. Doesn't work. Even after re-positioning the load, rarely will it complete the cycle. We generally end up removing about half the load and try to spin in batches. We have to "babysit" the machine to prevent it from using more and more water. We will never buy another LG product and do our best to dissuade others from making the same mistake we did. The one star rating we had to give is more than this machine deserves.

I purchased LG wash machine model WT-1501CW in 2016. The wash plate started to pop up. When I removed it, I noticed the groves were plastic and the agitator was metal which caused it to wear down. I ordered the part online for $60. When I tried to replace it, the agitator bearing was welded to the transmission shaft so it was IMPOSSIBLE to remove. I called LG and they referred me to an LG authorized repair company. The repair company come out and CONFIRMED that the agitator bearing was welded to the transmission shaft and there is no way to repair. The appliance repair company and I have both reached out to LG several times. We are both receiving the run around. This is clearly a factory defect. I am going on three weeks without any assistance from LG on how they will rectify THEIR faulty machine.

I have a 5-year-old top load LG Inverter direct drive washing machine. It struggles with 9 out of 10 loads. I get constant errors or it will refill tub with water, drain and attempt the spin cycle again. I have made sure I load it properly with no luck. Going back to the old top load WITH agitator as soon as possible.

Spent thousands on 5.5 Cu Ft TopLoad Washer w/ Steam Model WT7900HBA & matching Dryer. LG thinks their customers are stupid. YOU CANNOT WASH CLOTHES WITHOUT WATER! NOT efficient. INSANE. DO NOT BUY!!!!

This is a 5 months old washer. It's been noisy since week one. Lowe's installers couldn't completely fix it. Lately, it is been excessively noisy and vibrating during its spinning, even at low speeds. LG support is very nice at talking. However, they don't actually send any information.

Washer does not clean clothes..have to wash twice. Tried all cycles. Customer service reads from a script... Don't waste your money. Spin cycle is too much, afraid machine is going to cause damage. I thought I did my research before purchase, obviously not, sorry I didn't check this site. Purchased from Home Depot in July 2019. Too late at this point. Never again of LG products.

Throws errors LG refused to fix. 2 months old. 3 errors. Model WT7060CV: We purchased from well known retailer, upgraded all external hoses, faucet, etc. at time they installed. Within 2 weeks, started getting errors requiring reset, that worked, now at 2 months of light usage, vacation home, the error claims no water coming into tub. The symptoms however are conflicting: water fills tub and washes, then as it goes into spin, error thrown, tub drains, washer stops working, items in washer are wet. Now we can't get washer to work at all, the current error says requires repair person, we call retailer, they give us LG Customer Service, customer service tells us the problem is no water is coming into tub, I explained that was not the case and reiterated symptoms.

Our front-loading washer, bought through Best Buy 6 months ago, has a soap dispenser that will not properly drain. LG customer service, now contacted 5-6 times, will not fix the problem without a "proper" paper receipt. Nothing I have is good enough for them. The most frustrating experience for a brand new appliance.

LG Electronics 5.2 cu. ft. Large Capacity Front Load Washer. We purchased this washer and dryer mid November and as of 2 and a half months later, the washer is leaking from the bottom and has damaged the trim and surrounding walls. Couldn't be more disappointed.

Used our new LG top loader and dryer for the first time today. Followed all the instructions. Wash cycle completed and clothes put into dryer. Noticed scented detergent smell wafting from dryer - never happened with our old, beloved 1994 Maytag dryer. When clothes came out of dryer, they smelled like detergent. Obviously, rinse cycle in washer did not use enough water (BTW, dispenser put in detergent). Have to run the clothes through a rinse cycle and dry AGAIN! What kind of "smart" technology is this. So far, NOT happy with purchase.

We purchased our LG washer the summer of 2014. The washer worked great until we started noticing rust forming around the bleach dispenser. Now, every time I wash sheets or blankets they come out with rust stains! Subsequent washing does not remove the rust, therefore it is ruined. We have only had this washer for 6 years and considering that we have an Amana dryer that still works after almost 13 years (and was much cheaper btw) does not speak well to the quality issue with the LG washer.

Our LG washing machine exploded and imploded in less than three years. The outside walls of the machine are bent out and the inside components fell to the bottom of the machine. The machine moved 1-2 feet away from the wall and could have hurt our dog and gone through the opposite wall if we were not home. We are on our third case type number to track this situation. The number does not work to upload the sales slip for the third time in their system.

On 9-27-19 I went to Lowe's and bought what I thought would be a good washing machine. Less then 4 months later I get a E-6 code, Clutch error... (Mechanical failure). It said to unplug the washer and call service. It took 7 days for serviceman to show up. The first thing he said was "Oh, that's a typical problem and we need to order the part". 2 weeks later he shows up with the part and installs it. NOW...2 days later, what do I get? E-6 AGAIN!!! When it starts the spin cycle it starts growling.

We got this washing machine just over 4 years ago. The door lock sticks now and I have to turn it off and back on 30 times before the door will unlock so I can get my clothes out. I don’t have time for that. And yesterday, I went to switch my clothes out and the door was locked of course so I just turned the whole machine off and went back to it today when I had time to mess with it. I still had to tap the frame of the door where the lock is about 3-4 times while turning it off and back on. Then when I finally was able to open it, my clothes were still soaked. So I put it on a spin only cycle. 17 min by default then after it judged the weight and distribution, it went to 10 min.

I have had this washing machine about a year and noticed that the blanket’s come out as dirty as they go in. The clothes don’t get clean. I haven’t had it break at all but the quality of the washing is so bad I am going to try and sell this one and buy a front load. I have to take my clothes to the laundromat to make sure they get clean!!!! Why did I bother with this piece of junk? I would leave no stars if that was allowed. They should recall all of these and give us our money back. I will NEVER buy a top load again. They just don’t clean like my old front load that lasted about 10 years before I had to replace it and I had to pick a piece of junk. Anyone want a used washer? Sell it to you cheap!

The LG True Balance washer is the worst washer! Every time I wash towels or sweatshirts the washer become unbalanced and restarts the washing process. It is so frustrating! I have to spin the clothing piece by piece to get the water out enough to put the clothes in the dryer. Worst washer I have ever owned. I will never, ever purchase another washer like this again! If I could give it a zero rating I would!

My sister in MN and I (in AZ) each purchased a new LG top loading washing machine in fall of 2019. We both have a problem with the washer leaving an ashy, white residue on all our black or dark clothing. It happens whether or not we have used soap and even if I just ran the cleaning cycle. Also, the dryer never dries a load of towels on one run. It always stops while the towels are still damp, so I have to run it again. I'm very disappointed in these two defects.

My husband and I buy a washer and dryer at Lowe’s store!! Two months to the day our washer stop working, we contacted Lowe’s and they told us that we need to contact LG because the 10 guarantee, well has been Almost a month since our washer died on us!! Customer services send a guy to check and fix it!!! But he found out the part wasn’t available anymore!! This happened on 12/19/19 and he send the information to LG on the same day!!! We call the repairmen. What was the next step, he told my husband to call LG because the LG have to replace the washer!! We’ve been calling every day since two weeks ago and still waiting for LG to fix our problem!! Please be aware if you’re planning to buy LG washer and dryer!! Work for month or two and the problems you are going to have are worse!!! Get another kind but not LG!!!!

I purchased an LG washer. Within 5 years it broke. Not a warranty is what a customer service rep told me. I explained to him that the item that broke was the defective part. He said it is not on the list of warranty items and it probably broke because I didn't know how to use the washer. So I did a little research on LG and this is what I found. "LG customer service is ranked #706 out of the 960 companies that have a CustomerServiceScoreboard.com rating with an overall score of 25.57 out of a possible 200 based upon 1895 ratings. This score rates LG customer service and customer support as Terrible". So buyer beware, LG Life is Good! doesn't include customer service.

Does not clean clothes. Had to wash a blanket 3 times and it still came out dirty. For the money I spent on this washer I thought I was buying a good product LG. I DO NOT RECOMMEND ANYBODY BUYING A LG WASHER !! VERY DISAPPOINTED! Owner manual does not tell you what all the controls do or how to operate them.

I'm another LG hater, and will never even consider another of their products. Our 2-1/2 yr old washer leaves either a black or a white fish scale type residue, which is worse after cleaning the tub. After talking to LG several times, we were told we use the wrong detergent, the wrong tub cleaning product (both untrue) and that we should just keep cleaning it. Our other choice was to call a service person at our cost. We are retired, and do 3 - 4 small loads a week. This shouldn't be happening to an old machine, let alone a new one.

Piece of crap top loading washer Model WT1701CW does not work! This washer, I was told by the salesman at Conn's, with which I am no longer doing business, was programmed by a woman. It ought to make her and her environmentalist friends happy, because it saves water. But if you want your clothes washed, you're out of luck, because they will not be submerged below the water level of only a few inches! LG is no help at all, refusing to do anything. No software upgrade, no repair, no reprogramming, NOTHING! Wash day at my house involves using a BUCKET to fill the machine to a level adequate to wash, then repeating the bucket brigade for rinsing, EVERY LOAD, EVERY TIME! Do not buy LG products. I also have an expensive Plasma TV that failed after only 12 years. What a rip off!

I purchased a LG top loader 10 kg washing machine. During a wash cycle it Exploded blowing the top of the machine right off. The force of the explosion was so intense that it smashed the near by window and sent shrapnel flying throughout the house. I contacted LG and asked why are these machines still in family homes. They need to be urgently recalled. After research I have found the same LG washing machines that have exploded in other people’s home. LG refuse to even replace the machine even with a receipt provided. These machines are dangerous. Please Beware when purchasing a LG washing machine. They are dangerous. I’m very thankful that I wasn’t standing in front of it at the time or my young grandchildren weren’t in the house. Very frightening experience and to think the company know these machines have the potential to Explode and do nothing. Very dangerous product.

First time use my washer leaked. (It was not the hoses.) LG service to repair takes at least 3 wks to respond to see what is the problem, BUT COME ON! Then I am not sure when I will get a new one if can't be repaired. The business where I purchase first response, "NOT OUR PROBLEM! "

I purchased a new washer and dryer from Home Depot in June 2019. The washer broke in October, 5 months old. I called LG customer service on 11/4/19. The sent a repair man out the following day. He needed to order parts, and said they would arrive the following Monday. I waited a week and no parts. I called customer service again and was told the parts were on back order, so they request a defective replacement. I called a week later, and was told the request was denied as the part was shipping and would be in on 11/26. I called on the 26th and was told the parts were still on back order and that they were referring it back to defective replacement department and they would contact me.

I've had this machine for 6 or 7 yes now. I don't know who came up with the idea that the tub needs to be balanced before it adds water. It just isn't necessary and it wears out the spinner gears. I have had mine replaced. Just another money grab. Now I need to replace the drain pump. More money. I only do on average 3 loads a week. That's not a lot for me to have had to make 2 repairs. I don't recommend. LG makes a good TV. They should stick to that.

From the initial purchase of a LG top load washer and front load dryer there has been numerous service calls and still neither work properly. The washer now stops numerous times and does not spin out, starts the wash cycle all over again, and repeats. Also, they are the loudeast appliance I have ever used. Truly a bad product with many consumers with the same complaints!

Bought brand new, very excited! Quickly became disappointed with the horrible smell. No amount of cleaning, wiping, draining valve on bottom cured this. We moved a couple of months ago and was more than happy to include this appliance in the deal! Don't buy!

Within 6 weeks of purchase, our washer would not turn on. We followed online instructions for a "hard reset" and were able to keep the machine running for a few weeks, then that process no longer worked. We called LG who scheduled technician. Purchase date July 26, first repair was mid September. Panel replaced. Washer worked for 4 loads and stopped turning on again. We called a second time. A week later a Tech came. He could not diagnose the problem even with another tech on the phone. Ultimately reported back to LG that our outlet was faulty or not properly grounded. We KNEW this was untrue because we had our electric upgraded years ago. We could not get another tech out until we "proved we had proper electric". We paid out of pocket $170 for an electrician to come and test our outlet and amperage. There was NOTHING wrong with our home wiring. He suggested was a cord issue.

I purchased a LG WM3370HVA Front Load Washing Machine in the fall of 2016. Three months later the front control board stop working. I called LG Warranty Dept. A Tech was sent out a week later. The Tech order a new board. 2 weeks later the Tech returned and installed the new board. Two months later the electronic light board failed. LG Warranty contacted. Tech sent out to diagnose problem. New light board ordered. Tech returned in 10 days to install board.

We purchased an LG inverter direct drive washing machine four years ago, there seems to be some sort of ash looking material on our clothing after the first year. Today the agitator bolts snapped in half and the large circular agitator in the bottom of the washing machine came off. I pulled out the agitator since it was broken and underneath was a ton of ash looking junk and gunk. Horrible product. Do not purchase. Very unhappy. I have to buy a different washing machine today because this one broke and it is horrible.

New LG washing machine default wash setting of NORMAL only fills tub with about 1/4 of water. I watched a complete wash cycle and some of the towels were never submerged in the water. They did not get sloshed or agitated in any water. They just stayed in a pile above the water line. This is terrible. I called LG and they told me that was normal for the NORMAL setting to save water. If I put a lot of clothes in the tub I have to choose the bedding setting so the tub will fill with water and the clothes then get washed properly. I am so sorry I did not check and observe this as my 30 day free return period has passed by just 10 days. I would definitely have returned this washing machine if I had known it doesn't have a means to sense how much water to put into the tub. Also trying to get service on their website is not easy. I will never buy any LG product in the future. LG = Living Good, well not for me.

I have had this LG Direct drive top load washing machine for approximately 3 years. My laundry has never smelled bad but since we bought this washing machine I hate to do laundry. It NEVER smells good (always smells bad). I have done all the recommended precautions. I always use HE detergent. I leave the door open between loads, tub clean, bleach etc. Nothing works! I HATE HATE HATE this washing machine. If anyone reads this don't buy it. I used to trust LG but I think they should stick to t.v.'s!!! Please make them give us our money back!

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before!

Shortly after year warranty machine gives error code 6. Thankfully we had extended warranty. Service mechanic attempted to replace defective clutch after waiting a week for the part, but apparently the nut that holds the unit together corrodes so he had to cut it to remove. After waiting another week for the nut he replaced the defective clutch. Behold the new clutch is supposedly bad. After calling customer service at LG I was told to keep my phone line open and to expect a call from a technician. Sitting here waiting on a call wondering if we will be waiting another two weeks to have it fixed.

Washer is staining clothing, and the stains will not come out. I've had 2 repair people (both sent by LG) come out and they have both told me it should be replaced. After numerous calls to LG, and their stating they never got any feedback from the repair techs, they finally tracked down the comments. LG has said that the feedback they received from the first service tech was he couldn't find the problem...and since he didn't even take out any tools to dismantle the machine, that is true. But when he told me it should be replaced, and that would be what he would communicate to LG, I believed him.

I purchased a LG washer and dryer about 6 weeks ago and is now a huge regret. Whoever designed these appliances has never done laundry. The most frustrating W/D I have ever purchased with the stupid bells, whistles and lights. Most of the different programs are useless and not practical. There's a thumping noise in the dryer when the drum is turning, not suppose to be there but as long as the drum is turning no one will consider it a problem, I will NEVER purchase another LG product again and I suggest you do the same.

We bought our brand new LG front load washing machine 2 years ago. It already has a bad bearing. LG will not warranty it because I don't have an extended warranty. This is clearly either cheap parts, or terrible quality assurance on LG's part. Bearings shouldn't go bad this fast. Car wheels have bearings that last up to 200,000 miles. The customer service department there expressed that it wasn't really their problem, and continued to ask me to pay a deposit on service for the unit. Will never buy an LG appliance again.

If you want to throw your money down the drain just buy this washer. It has been horrible from the day we bought it. The guarantee means nothing, they want the owner to repair it themselves. I have had at least 10 washing machines in my life and this is hands down the worst.

Bought a top loader January 2018. Washer was no problem, on September 12, 2019 I hear this loud bang! No idea where it came from. Went to get clothes out to put in dryer and there’s the agitator flipped up on the side of washer!! Completely snapped from base!!! The only thing in there were 2 shirts, 2 shorts and 4 socks. The washer is a little over a year old. This is a complete joke! Beware!! After reading how LG responses to others and the $$ to fix their products is absurd. Please beware if you buy this washer. Not made well at all!!

We purchased a model WM3270CW Front Loader washer from Best Buy on 06/25/18. This machine was only used very carefully in our home. After washing a small load of pillow cases and face cloths I removed them and dried them in the dryer. About two hours later, on 8/30/19, we were sitting in another room of our condo and heard a loud crash. I walked around trying to find the location of the noise. It had come from the washer. The glass on the door had imploded into the machine tub. The door was ajar for air circulation so some of the shards also were on the floor of the laundry room. About an hour later there was another loud sound. This time the outer edges of the part of the door that had landed into the tub exploded off.

Overall this is a great washing machine and works as expected. I purchased this washer 12/16. The plastic housing has developed cracks on the inside where the wash drum is, more of a structural thing and not mechanical. Contacted LG and they stated only the Direct Drive Motor was under any warranty, 10 yr warranty. I explained that if the washer housing was falling apart around the drive motor what use would the motor be. They offered a one time warranty that would have to be reviewed by their underwriters. I received a call several days later stating it would not be replaced. Just want to let others know to look for these cracks/flaws after a few years of use. Weak plastic housing and poor quality control. I will not be replacing or purchasing any LG products in the future.

In just six years, this machine completely rusted through to the point in incontinence, leaking like a sieve. After six years of chewing my pants legs to shreds, we had this abomination removed in favor of another (Superior) brand. On the way out, this piece of crap dropped approximately one half pound of rust and some formerly steel plates that fell off after having turned to rust. All moisture causing this came from within the cabinet of the machine, the Laundry Room is well ventilated. I won’t trust LG on ANY products they sell ever again. Original price was slightly north of $600 and was sold by Lowe’s.

This machine is suppose to be load sensing, but this function causes the washer to stop 5 or 6 times during the spin cycle. You have to manually rearrange the clothes, and even that doesn’t work sometimes. Whites, towels and jeans are the worse to try to wash.

Purchased LG top load washer from Lowe's this past March. I noticed issues with washer May. The Washer machine would not finish its spin cycle; stuck with one minute left for over 20 minutes. Stopped washer. Clothes felt heavy. Long story made short. I've had two different repair companies visit 4 times in a three month period for the same problem. LG claims part sent out was defective. Last repair person told me I can either accept another appointment with another part (computer) or ask for my money back. He suggested to get money back and another brand. Not LG.

Do not buy a washing machine from LG. You will regret it. I have seen nothing, but issues. After 2 years of owning one we started to have issues. 2 years! UE and OE messages would pop up and stop the cycle. Wasting tons of water and costing us a lot of time. Took me twice as long to wash things. I was able to make it work for about 2 years. Only washing things at night after work. Now the machine can't make it 5 mins without stopping the cycle. The LG site bounces you around and makes it very hard to try and request a repair. Their call line does the same thing. Came to this site and saw that many people have experienced the same issues. Very frustrating. I will never buy another LG product again.

Purchased thinking this washing machine was a quality product but the washer started leaking from the bottom in less than 2 years. The warranty only covers 1 year so we have to pay the flat fee of $199 to have someone come out and assess or agree to pay the parts and labour. We will never buy an LG appliance again!

Within the first 5 months the water pump went out. It then happened again a few months later. Nine months later the agitator has quit. The earliest a “certified LG technician” can come is almost a week out. I am a working mom with 4 children. I have to now take all of my laundry to a laundromat to wash until mine is fixed again. All while I have paid for something I cannot even use. I will never purchase LG products again.

Third year of LG front loader and something failed and punched a whole in the thin cheap plastic outer tub. Costs for repair is 3/4 the cost of a new washer due to it being so intensive. Front door has leaked since day one. I contacted LG about it and was pretty much told, you are on your own.

LG is not a brand I would recommend to anyone. After being on hold for quite some time and passed to 4 different departments, all by accident, when all I want is help with a washer issue that is a known issue. Apparently the unit we purchased, a top loader inverter has issues with drainage after a short period of time. The washer is unbearably smelly. Water seems to stay in the plastic tub instead of draining. After going thru the manual and reading all the complaints online after the fact, we have not found a solution for a practically new washer. Oh, and our purchase records are apparently lost. So of course their only solution is to contact service and pay to have their known issue fixed. I will never purchase LG again. Have not had issues with other vendors like I have had with this one. If anyone has seen this issue and corrected, I would love to hear your solution.

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.

New machine, only two months old. Starting getting error messages during the wash cycle. Over a month to get a service tech to look at machine. Got the part in one day but another two weeks to get technician to work on machine. LG offers no help. The warranty with Lowe's is useless during the manufacturer's warranty period. Appliance Service only has one person trained on LG. Advice from rep is to not buy a machine with extras. Get a basic machine as possible. Never again will I purchase a LG appliance. No customer service or any concern to fix their machines. Buyer beware.

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

My wife complained to me since day one about the washer, but I didn’t listened. But on until I washed clothes I found out what she was talking about. The washer creates air pockets with shirts, bed sheets, and other clothing which cause some clothing not to get wet at all. We were more happy with the front loaders but decided to buy my wife a new set. Big mistake. Sorry but I would not recommend the washer. You'll regret you bought it later. Good luck.

Soap dispenser rusts and is very annoying and dangerous to my family and probably could damage my clothes and eventually cause a flood in the basement. And I am unable to notify the company to voice my complaint.

After 3 years needed minor repair. LG wouldn’t sell me the part. Had to pay LG repair guy to do a job I could easily do. Very annoying. After 5 years door seal went. Called. They said weld broke on drum. $800 for parts not worth fixing. Single man after 5 years. The quality of consumer products today is so low I feel like a fool recycling my pop tins and putting my washer in a landfill after 5 years. Stop building throwaway products would be a far better way of recycling. Get rid of all the people that say no profit in that.

I had an Electrolux washer for over 2 years & it was giving me problems like extreme vibration which makes the washer move. So I got an LG front load washer after reading the reviews. The washing was quiet soft. When it starts spinning dry, the motor roars like a 2-stroke motorcycle engine: really disappointed with our buy as we wanted to wash our clothes when we are sleeping. What a crap machine! Not recommended. Would rather get an Electrolux back. Korean SUCKS!

We bought the LG WT1701C washer and matching dryer for a new house. I started to notice the clothes weren't getting clean, even on the "Hot" setting. I felt the water, and the in the "Hot" setting, the water was barely tepid. A service tech came to look at it and informed me that most of the new washer brands have a top temperature of 100 degrees. I was shocked to find this out. He did inform me that selecting a different wash cycle than "Normal", like Bright Whites or Oxi Sanitize, will give you water that's hotter but those cycle times are longer.

The experience with this washer in particular but also the dryer is among the worst We have made. Now that my four children have moved out I figured I would be doing less washing and drying. I’ve owned this product for two years. I’ve already spent close to $200 having somebody replace a drum. The washer in particular does not drain properly and I have to physically open the tube and sit there with a bowl draining water sometimes 5 to 7 times or the clothes will be soaked smelly and filled with filthy water along with the bottom of the washer. Sometimes water leaks out of the bottom. I couldn’t even begin to go through the litany of the defects. Glad I’m selling my house soon and will be sure to leave this here. Never will I buy another product from this company again. I can’t remember the last time I had to submit a review so negative.

I have had this washer and Dryer set for less than two years. I have called and complained about the washer about once and month. First the smell issue, then the clothes being half dry and now the mold or some kind of something being left on the clothes. First off when I call they have no record of the previous calls! They tell me do the clean cycle, joke doesn’t work! Then they say less clothes, doesn’t work! My clothes are literally covered in something after every load and it’s not getting any better.

Purchased in Washer and dry at Best Buy 9 mo ago for my vacation home. Used total of 4 x. Washer makes a loud squeak. Reported after first use in March, 2019. Called LG, CS sent A&E Factory service tech (from Sears). Tech diagnosed needing suspension rods. Replaced, no fix. Called LG CS. They resent A&E our, applied lubricant, no resolve.

Bought a brand new stacking washer/ dryer set in March of 2018. Loved the features and functions, and it ran smooth and quiet. By January 2019, the door hinge had seized, and we noticed dried soapy residue under the left side of the machine. Had to argue with LG to replace hinge under warranty, and they tried to charge me to un-stack the unit. The tech said that we should be more careful loading soap into the tray, and that dripping soap gets on the hinges and eats the metal. Seems like a pretty big problem for a washing machine where the dispenser tray is right above the door hinge.

I owned a LG top washer for a little more than two years. I had the agitator fixed the first year and it broke again the second year. When the technician fixed it, he said LG knew about the problem and it was re-engineered. It broke again. LG would not stand behind their product for replacement. Why buy an LG when you need it fixed every year? Their customer service told me it would have to break in 90 days for replacement. So if I need an annual fix it is my problem, since it did not happen in 90 days.

I purchased a WM3500CW LG washer and matching dryer from Home Depot. They were delivered and installed on 5/16/19. When doing the first load of laundry, the washer leaked from the bottom onto my new tile floor. I contacted Home Depot and after a bit of haggling was able to get them to provide a replacement which will be delivered on 5/23. Based on this experience, I have significant concerns about the quality and durability of my new laundry equipment to the extent that I requested LG provide a warranty extension. This request was refused by LG. I will never buy an LG product again and will be sure to spread the word to friends and family that this is a brand to be avoided.

LG blamed me for a major fault with their machine and expected me to pay for the repair that was still under warranty. No-one even came to look at the machine! A 3 month old machine. I went back to the retailer who was in cohorts with LG and couldn’t care less. The arrogance of the retailer was extraordinary. It’s their culture. I made the retailer get onto LG but I’m still waiting for the part to come after 10 weeks! They just want me to go away - disgusting. Never buy anything from LG NEVER!!!!

I highly recommend NOT purchasing any LG products. Customer service is pretty much nonexistent. From the day I received my EXPENSIVE, brand NEW washing machine. There were issues. LG will only keep sending service people and replacing parts in hopes that the product will work as expected. Any REPUTABLE company would have replaced the unit immediately. CONSUMER BEWARE.

We were satisfied with the machine until the start button malfunctioned and it was impossible to operate the machine. Half a day spent searching the internet, calling parts suppliers and local repair services has confirmed that LG doesn't make spare parts. The machine is recently out of warranty, and is entirely useless. It is also impossible to contact the company; their number sends you to a contract part's warehouse whose staff are monumentally unhelpful.

Our Samsung washing machine was a replacement for a recalled Samsung washing machine. It was a top of the line machine and lasted about 3 years. Samsung provided no help or recourse to fix or replace this machine. We spent $85 for a repair person to tell us the brain was dead in the Samsung machine. Now we are using a 20 year old washing machine because our 3 year old Samsung is dead. Do not buy a Samsung washing machine!

This washer goes off kilter on any load that doesn't have exactly the same weight items in it. You can't wash jeans and tee shirts or flannels, even if you balance the jeans. A small load of like items works ok, but not much else. Large loads never fully agitate. Only the bottom of the load gets moved. The washer spends more time rebalancing itself than washing. Many times I have had to remove half the load and rinse and spin a few items at a time. Don't buy this washer.

Bought a top of the line LG washer. Washes regular loads of clothing well -- HOWEVER -- do NOT plan to wash sheets or mattress pads! No matter how I balanced the load, the machine cannot get through the spin cycle. This morning, I have taken some out (that didn't help) -- added the removed blanket back (that didn't work - no matter how I repositioned the items) -- put the first piece back and added additional sheets, hoping that would enable the machine to spin (nope - still won't spin!) I replaced my older Maytag front loader with this LG one and am SOOOO sorry we did!

I purchased an expensive LG washer and dryer new 16 months ago. The writing has worn off of the controls in the front and we can't tell what cycle we are on. Customer Service has been a nightmare. I strongly recommend staying away from this machine or company.

I've had it one week. DO NOT LIKE. I've used several times for one load (not large, not small, regular size load). Things are NOT clean at all. VERY DISAPPOINTED. I've done everything right. The dryer I had went out. I bought a dryer and matching washing machine. The clothes smell bad, have lint on them before they get in the dryer, stains won't come out even with Clorox. I am going to call the store and the company Monday.

I have hated this washer almost since we bought it. Not long after we got it something in computer board malfunctioned within 6 months of buying it. Had to have a repair man come fix it. It is a LG WaveForce with direct drive inverter. It stops and beeps all the time because clothes are unbalanced. I don't feel it cleans my clothes very well. I have a hard time getting my clothes out of washer. (I am only 5 ft. tall so that is not really an issue with the washing machine itself.) Bottom line I will never buy a washer with a direct drive inverter. In my opinion a washer with an agitator is best for getting clothes clean.

Please don’t buy LG products. I had purchased washing machine in August, it is defective. I am suffering from last five month but no one give any resolution of my problem. Service is third class. Even they are not pick up my calls.

This is about my front-loading washer. For some reason it ties the clothes in knots all around each other. And it doesn't put enough water in the tub. Sometimes a load of clothes is still dry in the centre when I take it out. Since it's the water that cleans and your soap just helps the water, this makes the washer ineffective and difficult to use. My last front loader did neither of these things, but I was told that the quality of that brand had declined so went with LG, as I'd had good experiences with some of their other products. BAH!!

The owners manual says the cycle for Bulky/Large/Heavy duty can wash and spin 8LBS. A call to the LG service department said it could do 12-14LBS. We have washed a 6LB mattress cover with no problems. We rewashed it 3 months later and it could not spin, tried to reposition item, the drum went back and forth forever to extract water but still couldn't spin. Months later was the 3 bathroom cotton rugs, 17"X24", 21"X24" and 22"X34" total weight 6LBS it couldn't spin. Before the 5 year extended warranty expired called for service 3 separate times.

If I could’ve given this zero stars I would’ve. I bought this LG (Life is Good) top loader washing machine and LG Dryer because my old dryer finally broke after 10 years of usage. My previous washing Machine worked fine but the wife wanted the new LG dryer to match a new LG washing machine. So we bought the set. After maybe 4-5 years I noticed some rust on the inside of the body of the washer. Well that rust spot got bigger and more rust spots began to pop up. After many failed attempts with LG customer service and their service technician in my area the end results were that they would not repair or replace the washer. It is considered a cosmetic issue.

After reading numerous positive consumer reports over a year ago, we bought a front loader LG washing machine. I believe the reviews were all a hoax as this washing machine is garbage. As many other reviews state, the clothes come out smelly and not cleaned. It takes 3 hours to do a load of laundry as I have to keep re-doing the cycle and adding extra rinses to get the suds out - and I use the smallest amount possible of the detergent. DO NOT BUY THIS MACHINE.

Washer worked great however main PC board needed replaced after 4 1/2 years. Wow. So this is and was by far the most expensive washer. My last washer was working fine after 10 years. I gave it away when I purchased this LG. I'm very, very disappointed!!

We bought this LG WM3670MWA washer and paired dryer at Nebraska Furniture Mart in in June 30,2018. The Silk screened Cycle Name lettering is now dissolving and even rubbing off the washer. LG says it's COSMETIC damage because "something other than warm water and a damp cloth was used to clean the washer". We use Shout as a pre-wash and have for the last 15+ years. Our 13 year old Samsung front loaders never had any issues with lettering rub off. I sprayed Shout on a 9 year old silk screened plastic cup and let it sit for a week, adding Shout each day, and it's still perfect. Never buy another LG Product. NFM's $270.00 extra warranty was worthless for this as they say if LG says it's cosmetic, there's no reason to even come look at it. They only cover mechanical breakdown. Not happy with performance either. Also, Turbo-Wash times are reasonable but will only take 3 items (?).

If I could give zero stars, I would. Do not buy anything from LG. I have owned an LG top-load washing machine since 2012. Four months ago, it stopped working in the middle of a load of laundry and trapped the entire load in the washer because the un-lock mechanism didn't stop working when the washing machine did. The first technician told me to buy a new machine and break the lid -- on a 6 year old machine!

I bought my washer 2007, and have been disappointed because my clothes are not getting clean. The washer does not have a lot of water in it and the only way I can get any in it is with Water Plus. Sometime my clothes come out not even clean. I tried everything to get more water in it. I always had a top loaders that filled the tub. I thought that one of my hot or cold water valves was not working but, they do. I know somehow I am saving on water, but I would rather have clean clothes. Thought I was the only one until I seen these reviews. I am putting up with machine for now, but when I buy another one I will try to find one that is not he and probably not a LG.

I bought the high capacity washer and dryer in September 2018 for around $2000. They are pieces of crap. They don't wash your clothes good. Literally some places haven't even been touched by water. The dryer takes more than 1 cycle to dry. Totally useless. You call LG and they'll tell you that you aren't washing clothes properly. I want my freaking money back!!!

I purchased a black LG Washing machine last year and since then have been struggling with it. The design of the operation panel is just awful. All text there is grey on a black background. It is impossible to read anything even in glasses. LG should have made the letters white or backlit so you see what cycle to choose, etc. You can hardly see the text. Each time it is a struggle. I had to print the picture of the panel from the internet so I could operate it? I wouldn't recommend this Washing Machine with steam function to anyone unless LG will improve that. Going to return it.

As soon as we bought this set it broke in a matter of days which flooded my laundry too, and of course they came to fix it. The drum completely fall to floor. I have contacted the warranty department several times letting them know it has broke again and again, they tell me it's a different problem because of what their people wrote on their end. I'm so tired of getting the runaround. You spend $900.00 on a machine that you used less than taking your laundry to laundromat then they offer a 50$ voucher that was never received. I will never purchase an LG again. These are lemons and beware, don't buy. They are junk. Mine is a front load.

I've been married to my wife for 43 years and suddenly after buying the LG washing machine our clothes come out of the wash dirty. This has never happened before. LG is absolutely no help with the problem. Do not buy one of their washers, they are worthless. I have to rinse some of my clothes out by hand when they come out of the machine. Do not buy their products, expensive worthless pieces of equipment.

Totaled my rug and ruined thousands $$$: I got my washer with them saying it was the best. Obviously my old one would have been better to have kept. This one fell off the rotational hinges and spilled an entire cycle of water into my house. All I have to say is don’t buy one if you like your sanity. Definitely not a quality brand. There is obviously problems here and they say there is not.

My washer and dryer are less than a year old and I have had nothing but problems with them, and trying to get an appointment to service them is even more of a nightmare. In August of last year I waited 3 weeks to have the company set up an appointment...by then I had an independent company come and repair it. Fast forward to Feb. 8, 2019 when I called about another problem with the spin cycle, and more than 2 weeks later, I still have not heard back from LG to set up an appointment. I realize now that they are swamped with complaints about their pathetic products that continuously break down so service is virtually non existent. Who knew that a basic service to wash and dry clothes could cause such headaches. Skip the fancy computer chip programs and numerous cycles and concentrate on the basics, washing and drying clothes - not exactly rocket science. LG makes it seem that way though...

We purchased this front load washer September 11, 2018. We've been trying to get our washer fixed since Feb 1st 2019. LG tech came to our house, identified parts that were required. Said he would order them for overnight delivery and be back on Monday to install. Parts didn't arrive and we had to call repeatedly. He called finally to say the parts were on back order. Nothing happened so we began contacting LG customer service. We were told parts were ordered incorrectly then were told they were on back order and there was no delivery date. After numerous calls to LG customer service the parts showed up with overnight delivery. Same Tech shows up, installs parts (major parts like stator and main control board). Washer still doesn't work. We've talked to 2 supervisors and can't get a tech back to his. Then the fun began!

Using a LG washing machine is like having a full time job. It take 90 minutes on a good day to do a what they call a 57 minute wash cycle. I have spent as may as 4 hours trying to do a load of towels, finally had to remove half the load and start again. Machine has flooded my basement four times because the water doesn't shut off when done. You have to shut the water off during the spin cycle. During the spin cycle you have to stop and level the load several times. I would beat my clothes on a rock before I buy another LG washing machine.

I purchased an LG topload washer - model #WT7600HWA in September of last year. Immediately I noticed that the clothes came out dingy and old looking. In December I noticed that some sort of fibrous looking matter was on the clothes when I removed them from the washer. It has gotten progressively worse and my clothes are being ruined as I have to rinse them several times and I still can't get it all off. Since January I have made at least 12 calls to customer service, executive services and now have been bumped up to product specialists. I have had 4 service calls and spoken with the manager of the department in the retail store where we purchased the machine. The LG service man who was last here acknowledged that there was a problem as he actually saw it on my clothes but told me that he could find no source for it so LG wouldn't replace the machine.

LG washers & dryers steel drum cracked and flooded my utility room, den area kitchen and two hallways in our home. Resolution dept/LG Risk Management Dept. tactics are unethical. The drum/tub is only partially plastic not steel. LG told me I had to get my homeowners insurance to pay for floor damage. They are awful. I contacted a number of appliance retailers and told my story and their reply was, "This is why we don't even carry LG." Their appliances are pretty but that's about all. Their appliance performance and dependability does not measure up in essence. Buyer beware with LG manufacturers!!

I do not like the fact that keeping the washer door closed makes your washing machine stink plus your clothes. I won't buy a front loading washer ever again. Mildew on rubber gasket around door has to be wiped clean constantly... Never again!

My washer smells bad. It is a top load. I hate that about my washer. I do clean as recommended. I hate the dryer too. It kicks off before cloth are dry. We have to remove the dry ones and restart. Not something you can do as a working mom. Place close in dryer before leaving for work. I hate my set.

The washer has a sour smell in it. The little song that plays when your wash doesn't work and the dryer cuts off a lot. Leaving my clothes wet. I have been unhappy with this set since they were purchased. They were more expensive and was certainly not worth it. I would never buy this product again.

I love this dryer! I like the flexibility of entering in the temp and length of cycle or just pick a cycle pre-set. But it takes a while to see which pre-set cycle will work. For instance, drying sheets on normal cycle isn't going to work. I select bulky and it gets the job done. We have had this machine for about three years now and have had no problems at all.

I find the cycles take a long time to run through and the clothes are not always 'clean'. I have had to add extra cleaners to the washer to get large loads clean. When I add borax it doesn't always rinse out and I need to go back and rewash the load. The fact that it takes so long to do one large load is frustrating.

Machine leaves fuzz and white streaks on clothes. Have tried to speak with LG. They have not helped. Horrible company. The promises made by call centers were lies. LG said that I wasn’t separating clothes properly. I’m 69 years old and have been doing laundry for over 50 years.

This machine does not move clothes from the top to bottom and there have been times I take clothes out and there are dry areas - water hasn’t even touched those areas. Whatever is on the top stays there - just shifts from side to side unlike the video. I’ve watched it. It defeats the purpose of HE to use the water plus feature - it’s the only way clothes have a chance to get fully wet. I had a front loader previously for 10 years and wanted to give this a chance. It’s awful and an agitator machine is better than this. Extremely disappointed in LG. Never again.

Within 2 years of purchasing our top-load (no center agitator) washer/dryer set, the metal around the bleach dispenser in the washer began to rust. We lifted the top of the washer and the entire bottom was rusted. It looks as if the underside of the washer top was not sealed properly from water damage. We found many other similar complaints online and contacted LG, only to be told that the rust is 'cosmetic'. Soon our bleach dispenser will be unusable. During a normal cycle, water runs through the bleach dispenser, so even if I stop using it for bleach, the rusty water will still enter the washer drum. There is no reality in which rust running into the washer should be considered 'cosmetic'.

Our LG clothes washer is consistently - awful! Clothes come out ‘stiff' and unwashed. For example, a folded handkerchief comes out of the wash still perfectly folded. Terrycloth towels come out stiff and scratchy instead of soft and relatively fluffy. Most of the time, some parts of a pair of pants, for example, are not even wet when the wash is done. The problem, I think, is lack of water. It is impossible to get enough water into the (front-loading) machine to properly wash clothes - even when the extra water option is used. Way back when I lived in military barracks and used front-loading washing machines, the water level was generally a third to half way up the front 'window'. Not so with this LG machine. I really regret buying it.

Love my LG washer and dryer. The steam function on both has been a great way of taking care of wrinkles and freshness. The quick wash function is exactly that - super quick. I am pleased with how well it cleans all types of fabrics. My only criticism would be the sensor function on the dryer. It is the same complaint I have regarding all sensor type dryers though - they really don’t do a great job and you often come down to find the dryer off and the clothing still damp. The time dry function and personalized functions are very good though.

The people who sold me it promised to come fix it if I ever needed it, they lied. My dryer sucks, I have to run it twice just to get my clothes dried. Worse thing ever. Absolutely awful. I will never buy an LG again.

I am enjoying my LG washer. Have had little problems with it. Only concern is hat there are not any repair companies local that deal with LG. The one time I did have to call for a problem, it was obvious that the person was reading from a script. They could not offer any help or answer my questions. I ended up finding an answer to my problem online.

LG top load, billed as innovative. Maybe it is. But it also does not get my clothes clean on any cycle or dirt level. Billed as easy to remove clothes. Nope, unless you're 5'4 minimum. At 5'2" & crippling back pain, this is a top 3 bad investment.

I purchased a top load LG washer and dryer about 5 years ago. The washer takes 3 times as long to complete cycles than it should. It begins to rinse and spin, then the UE signal comes on. After rebalancing the clothes the rinsing and spinning cycles begin again and the entire sequence happens over and over. I now have to manually wait for the spinning to almost finish then stop the cycle (this even happens with small loads so I am not overloading the washer). The washer has been balanced numerous times as well. If I don’t monitor the situation it can take over 2 1/2 hours for a simple load of laundry to finish. I have also noticed a foul smell at times which necessitates the use of bleach and/or Lysol for cleaning the tub. The dryer has been fine but the washer has been very disappointing and I’m sure has cost much more in utility bills due to unmonitored cycle times when I am not watching closely enough.

It simply just cleans clothes, doesn’t get stains out, doesn’t do any thing specific, and I’m short at a normal 5 ft. So the tub is a bit of a struggle to get into. So really other than the Oxi Sanitize which by the way takes 2 hours or some closely equivalent the washer is a plain Jane overly machine.

I miss that beater bar the regular machines have. This washer does not remove the sweaty odors very well. I end up soaking my clothes for hours before washing, and then, some do not smell clean. I have tried numerous techniques, some are good. I just have to place my outdoor clothes in a separate container to soak in a solution before washing...

I have no issue about the washer and its performance. My issue I have is the smell and mold that develops on the rubber gasket. I have to constantly clean and deodorize the washer. At time I have to constantly re-balance the load especially when doing towels or other heavy items.

Purchased an LG front load washer and dryer. Great looking and performance of units. A few issues of water leaking while being installed by crew. Had some noise issues because of stacked configuration. Worked issues out. Still going. Seem to really clean clothes with less water being needed. Very reliable so far. Seems to be a good investment.

LG washer does not seem to clean well. I bought the top loading model has no drum arm, uses the new technology but doesn't seem to clean as well as the older models. Seems to have issues filling with water to proper level to wash clothes probably poor sensor issues, but LG service never corrects issues.

The washer is a bit noisier and vibrates more than I anticipated. Not sure if it's a leveling issue or what might be causing it. But does a good job with the clothes. It has much more capability than I'm using.

Quiet. Easy to operate. Less energy used. Looks are great. Stackable is better. Clothes are as expected very clean. Sanitation and self-cleaning are great as is steam. Many options for temperatures - spin time and soil levels.

Avoid if possible. Bought a washer and dryer pair. It arrived fine and the washer seemed to have mounted great. When it came time for the dryer after the installation, the dryer started giving errors about the ducks being blocked. First checked the actual installed duck work, that didn't help; then removed the dryer from atop the washer and removed the exhaust altogether, this also did not remove the issue. Started contacting the LG support, after some back and forth; reset the machine a couple of times and this also caused no breakthrough. They scheduled a technician to come in 3 days from then.