LG Washing Machines Reviews

I would rate a negative zero if I could. This is literally the worst thing I've ever purchased in my lifetime. If you're looking for stress, sleepless nights, and continuing issues this is for you. Oh and if you want to smell.

Lg freaking sucks!! Our transmission went out three damn weeks ago, and all they do is keep making damn excuses why they can’t find it, when I am on the internet for two minutes and have found five! Why don’t you stand behind your product and just quit with the bullshit!! Oh yeah, and a $1000 dollar part for a $900 washing machine! Would be easier for us both if you just replaced it!!

I really wish I had read reviews before ordering through the LG website. On the site, it said that I would get free installation. When the delivery people arrived, I was told that they do not install as they are 3rd party vendors. I called customer service and was redirected at least 10 times, on the phone for over an hour to try to get assistance. The first woman was downright rude, basically saying I was a liar because if I ordered installation, I would have received installation. I finally was told that they would pick up the washer and dryer and give me my money back, only to put through to someone else who had no idea what the issue was.

I just bought a top-load LG washer and dryer. I AM VERY UNHAPPY WITH THESE MACHINES!!!! First, who thought it was a good idea to make the tops of the machines slanted??? When I fold laundry, it just slides off onto the floor. Makes me SO VERY MAD!!! Second, I hate the fact that I cannot control the water level, water temperature, and when the soap, vinegar, etc is to be added. Third, the touch-screen is very difficult to navigate.

I did buy a LG washing machine last year from Lowe's. From day 1 started giving me a problem. I called lowe's to change it for me. They said I need to call LG, good luck. Talk to someone over LG, it's just back and forth for 11 months. I paid 2200 for something it's not working and no one has any answer nor solution for it. I should have stick with Home Depot.

This is the absolute worst washing machine EVER!!!! The customer service is even worse!! DO NOT BUY! We bought a front load stackable LG THINQ in August. Nearly 3 months later started leaking through our floor, ruined our ceiling tiles. You have 3 months to return to Lowe’s so it was too late to return the machine. We then spent another three months calling LG almost every day for help. They kept telling us they were sending us to the presidential team I and someone would call us back and they never did. Pretty sure they just wanted us to give up.

Bought LG washer model WT8400CB in June 2025. The top loader door broke and the whole mechanism has to be replaced which was estimated at $500. We bought the matching dryer and the drum went out on it within the first 6 months but we were under warranty. No warranty for this now and will not but LG again.

I ordered an LG washer in November of 2025, in addition to paying for installation and haul away of the existing unit. The delivery company did not deliver on the first scheduled date, cancelling the night before. LG awarded me a $75 inconvenience fee. However, the delivery company attempted to cancel the second delivery scheduled, the morning of.

Buyers BEWARE on model LG WT 6105CW top loader washer. Our washer is not even 1 year old. I do regularly scheduled cleaning. I have slime, gunk, brown specs in bottom of washer and on clothes. In clean cycle it is floating in water. Customer support told it needs deep cleaning and not covered under warranty. I’m having to get appliance repair tech put tomorrow to take agitator out and clean under it. I am having to pay to get this gunk out from underneath agitator. It’s a common problem with this model from comments on Google. I will not ever buy another LG appliance because of this. When you call you are talking to someone in another country. Be AWARE. I think LG should have approved tech to come fix it and not charged. It’s not even a year old. Ridiculous.

I just bought an LG WT6105CW washing machine and, like many others noted in other reviews for the model, it doesn't add enough water to wash your clothes on a normal load. I watched it all the way through, thinking it was just trying to sense how much water it needed and I thought, wow, does it ever take a long time and to my surprise, the wash cycle ended and it went to the rinse cycle with 1/3 of my clothes still dry. The only workaround, according to the reviews and LG customer service, is to do a deep wash and deep fill. That put enough water in, but it was WAY too much water for a small-ish load. I wish I had never bought this machine. I knew from the reviews that this was an issue but I thought, how likely is it that I'll get a "defective" one. I do NOT recommend this machine. What a waste of money. It's getting replaced because it's brand new but honestly, I'm not interested in having another one of the same model. Piece of junk.

I purchased an LG washer and dryer. It has been the absolute worst purchase of my entire life. I feel like I was actually robbed or scammed, it's that bad. From the get-go there were issues. The units off gassed a chemical odor so strong that it made us sick. We had to actually seal off our laundry room for several months until it reduced. The worst part about the washer was that it didn't get my clothes very clean and it made the fabric feel old and rough somehow. Before purchasing these units I had a brand new washer that worked so well. I decided to upgrade and buy a new set. I sold my old/new washer for pennies and ended up with this new washer that was really awful.

Waste so much time trying to make this work. Settings are very unclear. Doesn't give enough water to cover clothes. Agitation is much too slow. I use it as a hand-wash tub. Get some water and detergent, and wash it by hand. Then you at least have a spin cycle. Never again will I buy anything made by LG.

Less than 6 years my washer made it. Will never buy another LG product. It's always been a bad product since I've owned it, providing me nothing but a headache. Poorly manufactured products.

LG Waveforce Inverter Direct Drive is the dumbest smart washer. Makes all sorts of unnecessary movements, supposedly "balancing" the load. The movement changes nothing. I almost always use "Bulky Bedding" to make sure there's enough water to turn the clothes while agitation. The water finally comes on, full blast, then slows to a trickle until filled. What?! Does the same when doing the rinse. It has to be monitored and adjusted to make sure the clothes are going to get cleaned properly. Give me an old Kenmore with simple, usable instructions and water levels for small, medium and large loads, hot, cold, warm, gentle cycle, kickass cycle. Sometimes, simplicity is the solution.

LG appliances are the worst appliances I have ever purchases. My washing machine leaked and flooded my entire laundry room and my finished basement. I incurred over $12k in damages. The machine was still under warranty. They sent someone out to “fix” the washer, which took forever because I had to keep following up. When they came out to “fix” the washer, I told them the leak was coming from the bottom but they didn’t believe me. So they replaced a tube in the back. Then a few weeks later, when my basement was almost redone from the previous damage, it leaked again and flooded again.

This is by FAR the WORST WASHING MACHINE I’ve ever had. It was getting DIRTY in my dryer so we took it apart and it is DISGUSTINGLY DIRTY INSIDE. We removed the entire drum and it is GROSS. To think I have been washing our clothes in this machine makes my skin crawl. DO NOT BUY ONE.

Purchased a LG All In One in April of 2024 direct from LG.com. We purchased The LG Premium Care. We have had four service calls made. One for not drying and three for the vibration sensor error. Last time it was down for a month waiting on a tech and parts. Now it went out again, we called LG and they told us we are not in their system. We gave them credit card information for proof of purchase, and told them they have approve 3 repairs. They still were no help. Worst customer service ever, worst washing machine I have ever had. Don’t even walk by these machines when you are shopping, run. $2800 down the drain.

Sucks!!! Costs extra $$. wastes extra water and extra energy $$$ due to extra cycles when it should be rinsing!! There is no end to the rinsing cycle. Constantly adds water and re-runs again! Never stops!!

I bought an LG top load washer at Lowe's little over 1 year ago, it's junk. It never gets clothes clean no matter what setting you put it on. It was junk from day one, do not buy this junk. I had Kenmore washer for 25 years with no services at all, clothes clean for 25 years. I think LG should take their junk back and give me other machine. By the way I have used this LG only 6 times. What a waste of my money and I am a senior but LG only cares about fill up their over fill pockets.

Just spent over an hour trying download their app and get the machine connected to the internet just so that I could try to get the washing machine to only spin a load. Why? Because my clothes are still damp after finishing a regular cycle. Unbelievable how frustrating these clowns have made laundry. Never, ever, ever again will I buy another LG product.

I am in an Airbnb rental that has an LG washing machine. I can’t believe how complicated it is to operate. I want a WASHING machine NOT a COMPUTER with AI. I can’t believe how tech obsessed the designers of these products are. I would never buy one. We are going to have our laundry done professionally since we are in Mexico.

I have moved many times and I most always leave the washer & dryer. That being said, I have purchased at least 10 washers & dryers in my lifetime. The LG ThinQ is by far the worst machine I have EVER owned. I made the mistake of getting the one without the agitator. The clothes do not wash properly. When I remove them from washer to put into dryer, there is white residue left on the clothes. I only use liquid detergent and no other product.

I am a loyal LG Appliance customer. We have had 4 LG washers and have been very happy with all of them, except for our latest purchase. We purchased an LG top load washer with an agitator, Model WT8405CB. The water temp on this washer defaults to "sub hot", which is one level lower than hot. However, the default water on this temp setting is still very hot. The owner's manual and LG service center both indicate it should default to warm, which is the middle setting on the washer. No matter what cycle chooses, even delicate, it defaults to this setting. This is not what the owner's manual indicates.

We bought a LG Washing machine a year and five months ago. THE Transmission just went out and of course, it's not covered under the warranty, which is only a YEAR and it will cost more to fix than this piece of crap cost.

Absolutely worst washing machine I have EVER owned. If you buy one, plan on replacing the drain pump 3-4 times a YEAR. Typical cheap Korean crap. We bought this on the recommendation of a salesperson at Lowe’s. I told him that I had bad luck with LG phones in the past. He assured me that the LG appliance department was completely different than the phone department. However, I do think that they shared the same Quality Assurance department. Every time I turn around, I have to replace the drain pump. It’s ridiculous. OEM pumps are no better than replacement pumps off of Amazon. Please buy anything except LG. They are pure junk.

I have had my LG for probably about 3-4 years. I run the clean cycle once a month, maybe not always every month, but I run it regularly. There is always dark colored flaky junk in the tub and on the clothes when the cycle is finished. I have to shake the clothes to remove some of the small dark particles before I throw it in my dryer. I don't know how to fix this, very frustrating.

I went through a GE pair very quickly before exchanging for my LG Washer/Dryer. Quick background: It's been 30 years since I bought a W/D. For the past 15 years, we've used the community coin laundry in our apartment. We pay ZERO for our water, and the EXPENSE of HEATING it, that's important here! The only reason this washer gets a #2 is because it is virtually SILENT in its operation! Not only silent, it has NO VIBRATION, even in the spin cycle! Yes, it plays a slightly annoying little digital tune at the cycle end, but can barely hear it from the laundry room.

I purchased an LG washing machine with an extended warranty, and it has never cleaned my clothing properly. The agitator barely moves and my clothes just soak. LG repeatedly refused to acknowledge the problem and instead sent me in circles scheduling multiple technician visits just to “prove” the washer wasn’t functioning.

I purchased a washer dryer combo in May, 2025. I am waiting for my 2nd scheduled service in 7 months. I have had a terrible experience. The washer dryer combo stops mid-cycle due to lint build-up. It won't drain or spin and the lint trap is in a spot where it causes a flood while trying to remove the lint. This is a poor design and I do not recommend it.

Doesn't work after 3 days. Horrible. I'm disgusted. I would not recommend this machine bought from Home Depot. This machine was installed 3 days ago. I unplugged it, restarted it and it not lock into a setting.

This is the worst washing machine imaginable. It does not use enough water to get clothes clean. Whatever you put in the top of the load just floats on top never getting cleaned at all. Forget about trying to wash bedding, it doesn't get washed at all. And this stupid thing cannot balance a load to spin no matter what, it just keeps refilling the tub with water and then failing over and over. There is not one redeeming quality in this piece of garbage.

I purchased a new LG washer (model #WT700CW) and dryer (model#DLE700W). Between the two, they have shredded every article of clothing I own. It took me nine months to finally realize it was my new washer and dryer causing the issue. I kept making up excuses for each item. I was first told it was my washer. The repair tech could see shards of plastic. He said it was a defective part from the factory. Once they finally got the part and made the repair I continued to have new clothing destroyed. After many repair visits I was told nothing is wrong with the washer nor dryer.

I'm sorry LG but I'm very disappointed in this Thin Q front-loading washing machine. I cannot recommend it. So consumers, here's what I think is wrong with it. It takes way too long to wash a load of clothes, two and a half hours. The sad thing is of that 2 to 2 and 1/2 hours that it frequently takes to wash the clothes and it spends 3/4 of that time just sitting there not agitating not spinning not doing anything but 3/4 of the time it's doing nothing one quarter of the time it's actually spinning and agitating the clothes, silly me I thought agitating the clothes and some soapy water was the way we got them clean, LG seems to have a long dry cycle wash.

As long as you only want straight washing it's fine. But if you want to rinse only or rinse and spin forget it. Give me the old fashion washer any day. I don't want to run my washer on line! Even after following the directions I can't rinse and spin. Geez.

So far we have owned this washing machine for 6 months. We are a family of 5. So there’s a lot of laundry getting done. The positives so far are the tub is large enough for heavy loads and seems to do well. We’ve only had a tub uneven error 2 times. The preset wash cycles are ok with the exception of not having a soak feature. This is one of two huge downfalls for this unit. The second negative is there is no spout to rinse the bleach dispenser or your hands if needed. Hey #LG, not every laundry room has a sink. This lack of a feature is one of the biggest pet peeves of ours. We didn’t notice this when selecting because we thought all washers would allow water to dispense with the lid open. The WiFi enabled connection to the app is helpful to keep tabs on the cycles and when to do a tub clean. If I had to go back to the time of selecting a washer, I would probably have gone with a different brand due to the negatives.

What a great experience! So happy we purchased this top load washer without an agitator in the drum and the matching dryer that opens the door two different ways. Love the glass top on the washer; just keep a microfiber cloth handy and the glass looks good as new. I love the AI feature on the washer that adjusts the load for you. When you take out the wash, you can slide the tub to bring to bring the clothes to your reach instead of trying to lean in. The settings are all adjustable. I don't have to worry about measuring liquid detergent into every load because it's done automatically.

Honestly, spending $3200 just 3.5 years ago and now having to replace the washer is absolutely ludicrous. $1500 for a new washer. I was told by a certified technician that the drum seal was broken. I am so bummed and the dryer works ok, it's stacked so I have no choice but to buy another LG. I will not be purchasing ever again. :(

We bought a brand new washing machine in August of this year. LG brand. That machine has NOT worked since they delivered it. Lowe's, where it was bought, told us to reach out to LG. We have a 2 year warranty. They sent out a service man the week after who said a part is bad so he will have to order it. I don't understand, a new machine! Needing a new part! Maybe a week and a half later, someone showed up with the part and installed, started the machine and left. Within 8 minutes after, the same error message (LE) came on. So, so far they've come 3 times, ordering parts, putting them in, leaving and the cycle continues. My husband told them, it's time for a replacement. They responded saying we are not qualified for a replacement.

LG top load washers have an ineffective tub clean cycle, and there is no manual way to clean the washer. Appliance service representatives confirm there is no available solution. It's frustrating to own such an expensive washer with no reliable maintenance options, especially since it often leaves behind scud and residue after each wash.

I would give a 0 if I could. Horrible washing machine. I had a terrible leak, 2 inches of water. LG has to have the worst customer service. I can't understand anyone. When I called they said they would send someone to look at the problem, OK good. I said I had a restoration team coming to clear out all the water. She said Ok. Of course we had to move the washer and dryer to clean up the water, my insurance said do what you have to because of all the water. When the guy from LG called, AAA Pro services, he became very angry when I told him we had to move the washer, He then said, we will not pay you. What??? Then he came out and said it was several different things, like it was my pipes clogged up and the water backed up. My restoration people said it couldn't be because there was no water on my pipes or the back of wall!!!!